Computer Support Forum

Malware removal HELP PLEASE!!!!

Question: Malware removal HELP PLEASE!!!!

Im having trouble so im posting my hijack this results. Thanks in advance.

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Preferred Solution: Malware removal HELP PLEASE!!!!

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Malware removal HELP PLEASE!!!!

Welcome to MajorGeeks.com!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

Read & RUN ME FIRST Before Asking for Support

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Staff Advisory: This post needs to remain here until one of the malware team advise that it can be moved. This member cannot access our malware forums due to their infection. ~ Animal----------------------------------------------------------------------------------------------------------------------Hello, I got some help from some nice people in the live chat. I have made a log with your hijackprogram and am posting it at the bottom. It created two .txt files so there are two reports. I am unable to open ANY link that has the words anti-spyware anywhere on the page or in the address bar so unfortunately I cannot post this in the malware removal forum because the internet window closes every time. I am in dire need of some help! I have a subscription to spy sweeper and it is keeping things out but I was infected with Antivirus xp 2008 and possibly some viruses because the computer was un-protected for about a month while I was in the hospital..I run with Windows XP and a wireless connection. If someone could take the time to look at this for me I would be so incredibly thankful! I offer my services as a photographer/graphic artist/professional gift shopper/myspace designer/beginner web designer. You can see what I do at www.perfectionpictures.com and contact me if you need anything at all!Current Symptoms (in the order of appearance)Random Total system crash then restart then blue screen then back to windows. msvcp71.exe is missing so a program is being prevented ... Read more

Answer:Antivirus Xp 2008 Removal Help/am I Infected? Can't Open Malware Removal Forum

Hi & welcome,I would like to try a couple things before we go much further so I have a bit better picture of what is happening and can take the needed cautions.1.) click start> run> type msconfig and hit enter.click "boot.ini" tabCheckmark /bootlogClick "apply" and "close"Reboot when askedLocate and delete this file:C:\windows\ntbtlog.txt (in case your extensions don't show it looks like a notepad)RebootLocate & post:C:\windows\ntbtlog.txt2.) Click start> run> type: cmd.exe and hit enter.type the following commands exactly as you see em & hit enter after each one:cd c:\windows\system32dir userinit.exeNote the file size please & report that back to me. Leave cmd open a sec.Back at the cmd window...Type:cd dllcachedir userinit.exedir spoolsv.exeNote file sizes & report that back to me.Type exit in the CMD window & hit enter. (this closes it)3.) Can you see also if you can get this program installed please:http://download.bleepingcomputer.com/hijac.../HJTInstall.exeSave file> run it> follow prompts to install excepting defaults.Allow it to "launch" hijackthis.Click the "Do a System Scan and Save a Log File" optionSave the log file and then it should open with NotepadGo to Edit, Select All and then Edit, Paste to paste the contents of the log hereLet me know if you had any problems with the above please.I advise keeping the system offline as much as possib... Read more

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Apologies, but i'm a bit of a novice. my computer did a scan when i started it and came up with some trojans. when i tried to delete them, a malware removal programme tried to install itself so i closed the download dialog box. unfortunately, i cannot remember the name of the software that was trying to install itself. please would you review my log below and help me clean my computer?

many thanks
---------------------------------------------------------------

DDS (Ver_09-12-01.01) - NTFSx86
Run by 0 at 19:57:35.67 on 02/01/2010
Internet Explorer: 7.0.6001.18000
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.44.1033.18.3000.1826 [GMT 0:00]

SP: Spybot - Search and Destroy *enabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows&... Read more

Answer:attempted removal of trojans try to install "malware removal software

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Hi,I have tried many ways to get rid of some Malware that has only recently infected my PV. I hope someone can help me as this is my work PC and I need to plug back into my office network in a few days, but think this would be a bad idea at the moment.The problem first showed itself by insisting I had many viruses etc, and I should install Internet Security 2010. I have installed Malware Bytes removal tool, and installed as instructed. It found the above, said it was removed, but still it appears to exist, although the name of the infection has changed a few times, and is currently redirecting my brower to a similar page to the above malware. A popup now shows that I should install Cyber Security to remove the infections. This is obviously another malicious antivirus/malware program.I have McAfee Enterprise installed (which I can't seem to disable)I have also run SuperAntiSpywarePlus, which did the trick removing a similar problem about a year ago on a different PC. However, although this program also finds problems, and supposedly removes t5hem, the problem is still there.Please help. I have shown Hijackthis log below.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:58:42 PM, on 29/12/2009Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16945)Boot mode: NormalRunning processes:C:\windows\system32\csrss.exeC:\windows\system32\winlogon.exeC:\windows\system32\services.exeC:\windows\... Read more

Answer:Cyber Security removal; Malware removal not working

Hi,I have tried everything I know of to remove this pesky piece of malware. It seems to keep changing names, starting out as Internet Security 2010, and redirecting me on a google search to a webpage trying to convince I was riddled with viruii and malware, and then trying to sell me thier software, which is really just a scam. I ended up here after a few days of tearing my hair out, almost beaten. I went through the tutorials, but unfortunately that was before I fired off a post in desperation. Please delete my previous post, as I have now followed the suggested path, and run the utilities to help diagnose my problems. The resulting files are attached.Please help. I hope the files uploaded can provide an insight into whats happening.Apologies for jumping right in and posting a Hijackthis log before I had read the tutorials.ntents belowDDS.txt contents pasted belowDDS (Ver_09-12-01.01) - NTFSx86 Run by Greg.Middleton at 15:30:23.26 on Tue 29/12/2009Internet Explorer: 7.0.5730.13Microsoft Windows XP Professional 5.1.2600.2.1252.61.1033.18.3063.2330 [GMT 9.5:30]AV: VirusScan Enterprise + AntiSpyware Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}============== Running Processes ===============C:\windows\system32\svchost -k DcomLaunchC:\windows\system32\svchost -k rpcssC:\windows\Syst... Read more

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Hi,

I have a dell xps 8300. It started acting up about 1 week ago (freezing while working online, freezing while trying to boot). Today i got the Blue screen asking me to restart if this was the first time I had received a blue screen.
I restarted it was fine for 30 minutes and everything froze.
I restarted it and I received error beeps ( 4 beeps)
I looked that up on dell support and they said it was RAM problems.
I opened up the computer vacuumed a bit, took out ram cards and reinstalled them.
It had been working o.k.for about 1 hour and only froze once more.
I decided to try the malware removal guide and here are the logs
Malware bytes did not find anything
TDSSKiller did not find anything
MGtools ran but as soon as it was done the window closed. i don't know how to find the log
Your help will be greatly appreciated
 

Answer:malware removal - have followed malware removal guide

I still want to see the log from Malware Bytes please.





MGtools ran but as soon as it was done the window closed. i don't know how to find the logClick to expand...

Should be directly on C:\ if that's where you boot Windows from. If you really cannot find the log, you'll have to run MGTools.exe again in order to produce a MGlogs.zip. Thanks.
 

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I have run the malware removal intructions and when through each programs as they did remove some of the malware and virus. The issue that I am having is that when I open the computer under seperate user and try to run the malware removal programs via internet or through USB drive, I keep seeing a window which pops up asking me which program I want to use to open the program. I have run the computer under the adminstrator and do not seem to have problems running the

View attachment mbam-log-2011-03-28 (17-02-07).txt



View attachment combofix log.txt



View attachment SUPERAntiSpyware Scan Log - 03-28-2011 - 16-42-24.log



View attachment hijackthis.log

malware removal steps and have attached the reports from the intructions.

Even when I try to open add or remove programs under control panel- I get the following message: "C\windoesn\system32\rundll32.exe- application not found. I am thinking that It is something to do with AVG and have removed the program with the step.

Please help....

View attachment mbam-log-2011-03-28 (17-02-07).txt



View attachment combofix log.txt



View attachment SUPERAntiSpyware Scan Log - 03-28-2011 - 16-42-24.log
 

Answer:Help with malware removal- have run malware removal instructions

ssmehta007 said:



....try to run the malware removal programs via internet or through USB driveClick to expand...

Specific download and installation instructions are in our R&R ME FIRST guide :
ComboFix
Running from: l:\combifix\ComboFix.exe <--- belongs on your desktop

RootRepeal
Save it to your Desktop

SAS & MBAM
Installed to the Default Location - "C:/Program Files", as we suggest that you keep them after malware removal.

MGTools.zip
Download this file to the root folder of the drive where you have installed Windows (Typically this would be C:\ and thus you would have a C:\MGtools.exe file after downloading). ​
Please make those corrections and attach the missing RRlog.txt (from RootRepeal) and MGlogs.zip - normally it is C:\MGlogs.zip . Please tell me any problems you still have.
 

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Hello!
In reading more of these threads I can see Im not the only one with the iexplore issue.
Glad to know it can be corrected!!!!

I have multiple pop-ups and my computer is as slow as dirt.
When I get home at 3:30 Calif time I will do the HJTInstall.exe thing and post the results.
Would the results of one that was done two days ago help? Yes I was having the issue then and another company did one and told me to email it to someone, which I did but I havent heard anything back and my computer is close to useless at this point.
Can MFDnNC or anyone else help?
Thanks!!!!
Ginny
 

Answer:malware removal/popup/iexplore removal

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I read and followed precisely "Vista and Win 7 Malware Removal/Cleaning Procedure"

My issue: I was informed my my isp the following: "Mail Log Parsed from Feb 15, 2013 19:47:04 to Feb 16, 2013 19:47:04 User sent approximately 141,801 messages to 136,591 unique recipients. There were 2598 bounces received in this period, 1 percent of the emails sent. "

I have AVG, running constantly. ISP changed my password to stop the mail. I ran AVG in safe mode. Still not sure trojan erradicated. ISP referred me to your site.

I performed all steps. I have attached all logs except TDSSKiller. While it ran clean, no apparent log was generated. All except RogueKiller found no issues. RogueKiller found as reflected in log.

Please advise if you believe my system is clean, or what further I should do. Since I haven't seemed to find anything, it's hard for me to be comfortable that it's clean.

Thank you emmensely!!

Mike Sieber
 

Answer:Help with malware removal--have performed removal instructions

Welcome to Major Geeks!




mike sieber said:





I performed all steps. I have attached all logs except TDSSKiller. While it ran clean, no apparent log was generated. All except RogueKiller found no issues. RogueKiller found as reflected in log.Click to expand...

Not problems. It is just junk from AVG. All of your logs are clean. Many times when something like this happens, it is not an infection. It is due to a spammer/spammers getting your email login and password and they use it from other PCs to send out their spam. There are cases of infections that can cause spamming ( like some master boot record or partition infections ) but you show no signs of these.


If you are not having any other malware problems, it is time to do our final steps:
We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to ... Read more

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Since the ComboFix will not run on Vista or Windows 7 64-bit, I have to look for new malware/virus removal apps... It was good while it lasted. So what tools do people use for Vista these days when the computer says: "WARNING! YOURS COMPUTER IS AN INFECTED BY HARMFUL VIRUS!!!!"

Answer:64-Bit Virus Removal & Malware Removal Tools?

64-bit Anti-Virus:List of 64-bit Anti-Virus For VistaAnti-virus protection in 64-bit environmentsFree Anti-virus:avast! Free Antivirus Avira AntiVir Personal - Free AntivirusAVG Anti-Virus Free Edition 8.5Microsoft Security EssentialsPanda Cloud AntivirusKingsoft Free Antivirus (Cloud Scan)Paid for Anti-virus:NOD32 Anti-Virus PersonalMcAfee AntiVirus PlusTrend Micro AntiVirus plus AntiSpywareNorman Antivirus & AntispywareCA Anti-Virus Plus Anti-Spyware64-bit Anti-Malware tools:Malwarebytes Anti-MalwareSUPERAntiSpywareKaspersky Virus Removal Tool - How to install and use documentationSpyware TerminatorWindows Defender (64-bit)PrevxSpybot S&DAd-AwareNorman Malware CleanerSunbelt Counterspy (free Trial)Comodo BOClean Anti-MalwareSophos Anti-rootkitSanityCheck Advanced Rootkit and Malware DetectorESET Online Antiivirus ScannerESET SysInspectorAnVir Task Manager FreeWinPatrolStart with these:How to use Malwarebytes' Anti-Malware to scan and remove malware from your computerHow to use SUPERAntiSpyware to scan and remove malware from your computer

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I posted the software forum yesterday and was instructed to complete the malware removal steps and repost here. I have a new computer running Windows 8.1. When I say new, I mean I started having problems within a couple of hours after turning it on!

I have McAfee antivirus protection and downloaded and installed my MSOffice 2013 Home and Student. All seemed to be fine. The MSOffice was up and running and McAfee said I was protected. Suddenly and I don't remember what I was doing...it said Microsoft something (sounded like an antivirus or firewall something) had detected several problems and I needed to "clean my computer". Oh so ignorant of all that was going on with learning Windows 8.1 after using XP for years I told it to clean. Somewhere in there it suggested I do a system restore. All seemed OK until I realized MSOffice was no longer there. I tried to download it again and reload, but with no luck. It occurred to me it had something to do with the system restore so I tried to undo the restore. That of course didn't help. I'm also now getting messages from McAfee that I am covered and safe but that my firewall is turned off and needs to be turned on. However I can get McAfee to do nothing. I can open a screen, but nothing I do makes it do anything. I tried downloading their "Virtual Technician" before I started the process you recommended and it acted like it was downloading, but 20 minutes later it was still "spin... Read more

Answer:malware removal help - removal instructions attempted

Can you try running the tools that were not working before including Hitman, in safe mode please. Let me know how you get on.
 

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Hi,

I am the IT manager in my company.

I have a co-worker, his computer has search redirect issue. That means most likely it has malware.
Then i installed some major malware removal: Spybot Search & Destroy, SUPERAntiSpyware, Malwarebytes

After i installed them, i cannot launch them(That definitely means it has some kind of malwares)
I needed to rename their .exe files, after i can run them and scan my computer.

SUPERAntiSpyware, Malwarebytes found something, but didn't solve the problem, search redirect and
blocking malware removal software are still there. Now i am running Spybot Search & Destroy will see what happened.

By the way, i run them in safe mode because when i logon window to normal mode, it is slow (like it takes a long time to explore hard drive, etc). I suspect the malware slow down my pc. hopefully not registry corrupted or something, but works smoothly in safe mode.

So you guys have any suggestions? or you need a log file from combofix?

Please advise,
Tommy

Answer:malware: google yahoo redirect and can't launch malware removal software

Try this:http://www.bleepingcomputer.com/virus-remo...sing-tdsskiller

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I have scanned with AVG with the latest updates. On top of that insidious google redirect I get random pop ups even when I don't already have IE or Firefox running. Also getting sounds in the background like I'm clicking on a link, surfing the net when I'm not. And SYSTEM in task manager is hogging a ton of memory.Logfile of Trend Micro HijackThis v2.0.4Scan saved at 11:52:42 PM, on 8/7/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\AVG\AVG9\avgwdsvc.exeC:\Program Files\Lenovo\Bluetooth Software\bin\btwdins.exeC:\... Read more

Answer:persistent malware undetected by virus scans and malware removal tools

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please download OT... Read more

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I did a hijackthis scan and here's what I got:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:18:17 PM, on 4/20/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\SYSTEM32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exeC:\WINDOWS\System32\DVDRAMSV.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\WINDOWS\System32\nvsvc32.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exeC:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exeC:\WINDOWS\System32\00THotkey.exeC:\WINDOWS\system32\TFNF5.exeC:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exeC:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exeC:\WINDOWS\AGRSMMSG.exeC:\Program Files\Synaptics\SynTP\SynTPLpr.exeC:\Program Files\Synaptics\SynTP\SynT... Read more

Answer:Malware Blocking Acess to Spybot, Microsoft Malicious Removal Tool and other anti-malware programs

Hey guys I solved my own problem. I completely reinstalled windows. (It was about that time anyway)

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Please help me,
I cannot access any internet (wifi & ethernet) after malware removal using GridinSoft Anti Malware. I already updated network drivers, but it's still not working.
 

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I was surfing the web today and I believe I clicked on a pop up by mistake when I shouldn't have. Avira then blew up with Malware alerts and I knew I had a problem...

I did a virus scan and it removed the detections found but when I did a restart they were back again. Also, the virus seems to move itself around to other .exe files. I found it had infected moviemaker.exe so I manually deleted the file as I don't need it but as soon as I emptied my recycle bin the moviemaker.exe file returned back to its original folder.

I'm afraid something really nasty has infected me. Avira is detecting it as a W32/Infector.Gen2 and Maleware Bytes is detecting 2 Malware.Packer.Gen files.

I went through the Read Me First steps on this site and preformed everything it asked. However, I was unable to uninstall my previous JAVA (ver 19) and was not able to install the newest version of JAVA. Both gave me errors that the installation program wasn't working.

I'm attaching the logs here. Can anyone help me get rid of whatever is infecting my machine? I would really appreciate the help!
 

Answer:HELP-Requested Malware Removal (Infector.Gen2 / Malware Pacger Gen)

Here is the 5th log.
 

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Gud day to everyone,

My computer having some malware activity, i have used adware 2008, spyware removal tool, norton anti-virus and other removal tool, but still those malware cannot be deleted.. My Computer icon could not display its properties, instead it appears like a file when you see its properties. It also disabled TCP/IP that why until now i cannot connect to the internet.. I don't have WindowsXP SP2 cd for repair..

Please help me as soon as possible, because it is a server..

Answer:Urgent! My XP SP2 have malware activity!.. cannot remove using malware removal tool

Hello frozenfire03, Welcome to TSF!

I recommend that you read this article… "Having problems with spyware and pop-ups? - First Steps"; follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the HiJackThis Log Help Forum.
(Simply, click on the coloured links to be re-directed.)

Please ensure that you create a new thread in the HiJackThis Log Help Forum; not back here in this one.

When carrying out The 5 Steps, if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to The HJT Help Forum; where an Analyst will assist you with other workarounds.

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.

Good Luck with it.

Kind Regards,

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Hi, I'm suddenly having a lot of trouble with malware. My computer seemed to be running okay but I ran Malwarebytes as I occasionally do, and it picked up a fair amount of malware on my system. I deleted it and rebooted, but that's when my problems really began. Upon restarting, my internet connection has become almost unusable. It's extremely slow and generally I can't even open a page that I want after trying to refresh several times. Oddly though, google is working perfectly and a few other sites seem to work too, including this one. I've tried running MBAM again and again, each time it picks up more malware and I remove it, then reboot and the cycle renews. I can't seem to get rid of all of it, every time I scan my system there's just more of it. I've tried ComboFix but it doesn't seem to have done anything. One persistent thing seems to be photo_id.exe, I've got a few messages from MBAM saying it can't be removed and I need to reboot. Also, I've noticed that if I'm trying to reach a webpage, although it won't load there seems to be some redirecting, for example I just tried to reach a wikipedia page and it says &quot;The server at topsearchfeed.com is taking too long to respond&quot; For some reason I can't bloody format this properly no matter how hard I try, so here's an attached HJT log:
 

Answer:Malware removal attempt led to unusable internet, still can't remove all malware

problem has become more serious, now my mother has told me that the internet on her laptop is also extremely slow and essentially unusable, I'm worried that something from my computer has got on to hers via the wireless network we're both connected to. Somebody please help me
 

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Four steps that will keep your PC happy, healthy, and crap-free

Malware sucks. In the best-case scenario, it craps up your system with unwanted files and occasionally makes itself known in the form of a persistent pop-up window or annoying browser-based toolbar. In the worst-case scenario, malware completely takes over your desktop or laptop and ruins your life.

Your system slows to a crawl. You can’t even boot into Windows in the time it takes you to walk to the kitchen and back. Your data gets sent off to a faraway Internet land or, worse, your actual keystrokes are recorded for some unsavory individual to see. Malware locks down your browser, making you unable to actually do any browsing without being carted off to some bogus domain. You can barely run a program in Windows without getting bombarded by fake advertisements, programs, and dancing people on your desktop.

We can’t make this stuff up.

So what’s a computer enthusiast to do? Step zero: Read this guide, because we’re going to walk you through all the key details you need to know to both rid your computer of this junk and keep it free of downloaded nasties forevermore.



Read more at:
Maximum PC | Malware Removal Guide 2011: How to Get Rid of All The Latest Malware

Answer:Malware Removal Guide 2011: How to Get Rid of All The Latest Malware

Most excellent reading, thanks for posting for all to see, I , myself, use most all of these myself, the only paid program i have is malwarebytes, the rest are free add ons or are free programs . Thanks.

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Hi, i got infected because i was triying to run malwarebytes and it skip the part of analising the files, it ended in arount 1 minute in a full scan, and i tried to download dr web cure it, and it dont allow me, the computer seems fine, but those things are very strange, and when i was running the scan i was in safe mode...
 
thanks for the help

Answer:Malware infected, malware removal tools useless

Greetings samidelcueva and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter pro... Read more

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Had a machine in riddle with viruses which we duly cleaned up and removed without incident. Uninstalled the applications one at a time, restarting each time it was required and all was good.

After removing the last app (dont ask me which one it was I cant rememebr) the machine no longer starts.

It's boot cycling but once we disable automatic restart on system failure it brings up a STOP 24 error.

Have booted to puppy linux and examined the hard drive (which is SATA btw) and the data seems intact so we can assume, physically at least, that the drive is good.

Booting to an XP CD and attempting to access the recovery console to run chkdsk /r and it appears the drive is either not detected or is empty (the latter we know not to be the case)

Boot to an X CD to attempt a repair install and it tells me there is no hard drive present.

Check the BIOS and the drive is detected properly. swap the hard drive for a SATA CD and it detects the CD without issue which makes me thing the SATA controller must be functioning too.

Now it seems that the this single disk system has some kind of RAID configured on it according to the boot screens. My next step would be to remove the RAID but I'm concerned it might format the drive. Is this likely? It has an ASUS A8R-MX/S motherboard but the info I get from their site is a little vague.

Am I on the right track with the RAID thing or way off base, help me folks its driving me nuts.
 

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Dell m1330 Vista home premium. I have malware isses, frequent memory dumps, google redirection and something is preventing me from running or installing anti-malware programs. I had to install malwarebytes using the rename method, but the program will not run in safe mode or normal. I had spybot previously installed but I was also prevented from opening, so I tried reinstalling, but before it can complete the installation I get the blue screen of death memory dump! Before reading the procedure I ran coolweb, kill2me, windows defender and windows malicious software tool. None of the programs found anything. I also perfomed a couple system restores, but both failed.

Should I continue with the cleaning procedure (combofix), or does anyone know how I can get malwarebytes and spybot to run?
 

Answer:Trying to follow malware removal procedure, but malware is preventing me?

Here's my MGtools log, it was the only program that worked.
 

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Please find attached the logs from the scans in the Windows XP Cleaning Procedures. I followed the Cleaning Procedures but still have a problem. The problems can be pinpointed to yesterday when I surfed to a web site without having an up-to-date Anti-Virus definition files. Before I knew it, I had an infected machine.
There seems to be 2 problems.

(1) After restarting the computer, Windows File Protection gives following message.

Windows File Protection
Files that are required for Windows to run properly have been replaced by unrecognized versions. To maintain system stability, Windows must restore the original versions of these files. Insert your Windows XP Profession CD2 now.

I have Dell OEM Windows XP Media Center 2005 installed on my Dell Dimension 5150/E510. Problem is, Dell has a Windows XP re-installation CD but Dell states there is no 'CD2'.

(2) I keep getting pop ups every time Internet Explorer is open. The pop ups occur on their own.

Hopeful you can help me to fix the problem. :confused
Thanks,
Ankur

p.s. Please note, the AVG Anti-spyware log is not attached because it was not generated by the tool. I scanned my computer using Trend Micro (after updating virus definition files) and I can provide the logs if you need.
 

Answer:Malware problem not fixed with Malware Removal instructions

Welcome to Major Geeks!

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Uninstall the below old versions of software:
Java 2 Runtime Environment, SE v1.4.2_03

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

F3 - REG:win.ini: load=C:\WINDOWS\system32\mlljg.exe
O2 - BHO: (no name) - {3F7BDD0B-0462-4F19-8B87-54D83601B87C} - C:\WINDOWS\system32\mlljg.dll
O2 - BHO: (no name) - {B8AFD866-6B8B-490E-DA2E-39E671810F96} - C:\WINDOWS\system32\mknamps.dll (file missing)
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask .exe" -atboottime

After clicking Fix, exit HJT.


Now download The Avenger by Swandog46, and save it to your Desktop.

Extract avenger.exe from the Zip file and save it to your desktop
Run avenger.exe by double-clicking on it.
Check the 'Input script manually' box.
Click on the magnifying glass icon.
Copy everything in the Quote box below, and paste it in the box that opens:




Files to delete:
C:\WINDOWS\system32\ctfmon .exe
C:\WINDOWS\system32\mlljg.exe
C:\WINDOWS\system3... Read more

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Hi. I am trying to diagnose a problematic laptop for a friend. I don't know the details of what happened to cause the problems. The main problem I can detect is that the laptop is EXTREMELY slow. It seems like anything I try has a delayed response (even a simple mouse click). I followed the Malware Removal Guide, but was only able to run two of the five suggested tools as follows:

1) SUPERAntiSpyware - I ran this after manually updating the definition files on the version already installed and the scan found nothing.

2) Malwarebytes Anti-Malware - I was not able to update the definition files for the current version installed. After several attempts to uninstall this (via the Control Panel), I was able to do it via CCleaner. However, I was not able to re-install a more recent version due to problems with the Windows Installer service. After uninstalling an outdated version of Java (Update 14) via the Control Panel, I have not been able to install/uninstall any more programs.

2) combofix.exe - not compatible with 64-bit OS

3) RootRepeal - did not run on 64-bit OS

4) MGtools - did run; kept getting errors, but continued to completion

Attached are the SUPERAntiSpyware and MGTools logs:
 

Answer:Possible Malware preventing me from running malware removal tools

I am not seeing any malware in those logs. I do not know why MalwareBytes would not run, are you able to run it in safe mode? How does the PC behave when you use safe mode?

More than likely I think I will be sending you off to the software forum.

We can do this:

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:



O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - (no file)
O2 - BHO: (no name) - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - (no file)
O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsM... Read more

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HEY GEEKS NEED A LITTLE HELP. I HAVE A WINANTIVIRUS POP U THAT COMES UP EVERYTIME I AM ON THE NET, AFTER U X IT OUT 5 TO 6 OTHER POP-UP COME UP ABOUT A VIRUS. I AM RUNNING AVG EVERY MORNING, SYBOT SEARCH AND DESTROY, AD-WARE 6.0. HERE IS A HIJACK THIS LOG FILE TELL ME WHAT TO GET RID OF PLZ.

EDIT: Removed inline HJT log


THANKS

DOOKIE
 

Answer:winantivirus removal, malware removal

Hi and Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.


Run this first

Virtumonde aka Trojan Vundo Removal - some people also refer to this as WinFixer

Then run the below and atach the requested logs for the malware experts to look over.


Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
Make sure you check version numbers and get all updates.
Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.



When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

[*]runkeys.txt - the log from GetRunKey.bat
[*]newfiles.txt - the log from ShowNew.bat
CounterSpy - ONLY IF you were not a... Read more

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Have got a strange one, where have attempted to remove XP antispyware 2009 using malware antimalwarebytes. Looks to have been partly successful - but have got something else interfering. Frequently have pages on IE as "not found".

Have posted HJThis log and Malware Antimalwarebytes log below. Thanks for any assistance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:01:58, on 08/11/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdjserv.exe
C:\WINDOWS\system32\lxdjcoms.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\system32\UAService7.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\ATI Technologi... Read more

Answer:Malware - blocking removal by malware antimalwarebytes

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About a week ago, I noticed that when running Internet Explorer www.google.com that clicking on a website would take me to an add instead of the website. If I clicked back and clicked on the website again, it would correctly go to the website.

A day or two before noticing this issue I had upgraded to AVG 8.0 Free and had installed the latest Firefox version.

I am running a Windows XP Professional SP2, Intel Pentium 2.8 GHz.

I ran the instructions at forums.majorgeeks.com/showthread.php?t=35407 and am still experiencing the same issue as described above.

Any help would be greatly appreciated! This is the first forum I've ever posted to so be patient!

Thanks,
Deb
 

Answer:Malware - Exists after running MalWare Removal

This is the last of the Malware log files.

Thanks again!
Deb
 

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Hi all, 
 
Recently on Chrome browsing on a site a received a web site popup saying "Your browser contains MALWARE. You have to install Chrome Malware Removal Tool". Confirming with OK opens an extension page:
 
https://chrome.google.com/webstore/detail/chrome-malware-removal-to/mbdoonnjlifcmakklcaembokjhjikank
 
I have a strong suspect this is a malware!!!
 
What I'm trying to understand if what kind of malware infected the web site I visited. Some technical specs could be useful . The web site is of a my friend and I'd like to help them to identify the malware infected their web site...
 
 

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Hi. Thanks for this. I need to first tell you that I don't even know how to generate the logs everyone posts here for troubleshooting. I'm sorry. Maybe someone could tell me how, then I will.

Because my laptop wouldn't even boot to the O/S last week, DELL's tech support helped me move files, reformat and reinstall the OS. I reinstalled McAfee. A security tool warning popped up. I knew it was rogue; I came here and got rid of using mbam and process explorer - very easy. Or I thought I did. On my daughter's desktop this morning, there were 3 porn shortcut links ON HER DESKTOP!!!! There was also a link to "Active Security" - trying to figure out wtf this was it turns out it was another rogue. Awesome. It at least had an uninstall on Add/Remove programs... but obviously it is not gone, if that is even the cause of all this... Thinking MBAM would be a logical quick fix, I figured I would try that. My Mbam won't load - I have reinstalled and it - it reinstalls and then when I try to quicksccan it says I don't have permissions and then I can't even open it again. I can reinstall, then it is hijacked when I try to scan. My McAfee won't scan either so both are being hijacked and I also am having the same browser redirects as others when clicking on sites from search results. McAfee can't even fix itself. In safemode, McAfee tells me the truth at least that it is not working (in regular mode it poses like everything is... Read more

Answer:Ugh - Malware Removal Tools Disbled by Malware

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

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Hiya

Im running XP, avg detected trojans, the first one it got rid of, the second one Generic13.ATHP it could only remove it partially, apparently located in in c:\windows\system32\svchost.exe

Started the Malware Removal Process as recommended, SuperAntiSpyware wouldnt install, so I changed the filename, and it has installed but when I attempt to run it I get an error message -

SUPERAntiSpyware Free Edition has encountered a problem and needs to close. We are sorry for the inconvenience

The same happens with any other malware/spyware removal program, Spybot S&D, Malwarebytes etc...

Is there anything I can do to fix this?

Thankyou!
 

Answer:malware halps/malware removal not running

Hi again,

also tried doing this (as seen in another thread)

Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

* Scroll down to ?Non-plug and Play Drivers? and click the plus icon to open those drivers.
* Then search for TDSSserv.sys
* Let me know if you find this or not.
* If you do find it, right click on it, and select Disable. Do not try to uninstall it.
* Also if this is found and you disable it, then reboot and see if you can run the cleaning procedure and attach the requested logs.


but the device mentioned is not present (although there are a few that have error "!" things next to them, but 30 or so others.

:confused have no idea if any of this will help you lovely helper person, but i guess im just trying...
 

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When I try to run a scan from usind AVG anti-virus, Avira, Windows Defender, or SuperAntiSpyware; when the scan gets to a certain point, Windows shuts computer down with a blue window. It says Kernel_Stack_ Inpage_ Error plus some standard verbage about if you recently installed sortware/hardware,see administrator, etc. At bottom it says: STOP: 0x00000077 (0x00000001, 0x00000000, 0x00000000, 0xF79B1D24). I could sometimes run AVG scan in "select drives/folders" mode but recently it quit allowing that after I upgrade to AVG 9 (free). I uninstalled AVG and went to Avira but with same results. Scanning with Windows defender did the same. I recently installed and ran SuperAntiSpyware and was able to pinpoint problem to " System Volume Information" directory. I am unable to open to see contents as Windows shows no files in it. When I ask Ariva to scan it, Ariva says no files also but if I use AntiSpyware to scan, it shows many files during it's scan but will get to a certain point and computer will shut down. I can almost see file that shuts it down but it happens too fast to catch it. I was able to run "RootRepeal" and log is below. I was not able to run "DDS.scr".

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/30 13:15
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: rootrepe... Read more

Answer:Unknown malware/virus won't let any anti-virus/windows defender/malware removal progran to complete scans

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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I have followed recommended protocols to suceessfully remove the "Trovi" malware from my computer.
But have one minor problem.
The virus removal programs successfully removed the malware programs, as the program no longer runs on my computer.
But the malware appears to have left code in the windows startup directing the computer to run files which are now no longer present on my computer.
Problem is that this causes the following Windows Popup box "Run DLL" to come up , before any other windows startup programs run.

The Pop up box contains the following wording"

" There was a problem starting
C:\Users\LESTER\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll
The specified module could not be found."

Does anyone have any suggestions on how to get rid of the code lines in start up that lead to the popup box, so that it will no longer occur at computer start up.

Thanks.
Lester
 

Answer:Trovi Malware - "Run DLL" pop up box remains on windows startup after malware removal

Follow this thread and attach requested reports

http://malwaretips.com/threads/malware-removal-assistance-how-to-get-help.20334/
 

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My computer recently became infected. At first, my taskmanager and regedit were locked. Next, my desktop background was locked. I fixed these problems, but continue to be bombarded with malware in my running processes which regenerate upon rebooting. Eventually, I could not startup Windows. Once the Windows loading page was finished, my computer would restart. I upgraded to XP Pro, can now log on, but still have malware. Please help! Thanks for your time!
 

Answer:completed steps in "READ & RUN ME FIRST MALWARE REMOVAL GUIDE" and still have malware

Re: completed steps in "READ & RUN ME FIRST MALWARE REMOVAL GUIDE" and still have mal

Here is my MGTools.zip log. Thanks in advance for your help. Any addition info needed please let me know. Take care.
 

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I ran the steps in the Malware removal guide, i haven't seen any new pop-ups, but i noticed that there were a few problems that bitdefender could not fix, and my laptop is still running slow.

I am running windows XP, and will attach all logs.

Thank you in advance for all you assistance.
 

Answer:ran all the steps in "Read & Run Me First malware removal guide," still have malware

Re: ran all the steps in "Read & Run Me First malware removal guide," still have malw

Here are the last three logs.
 

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Hey,

So I got infected with this virus/malware MS Removal Tool. Things that I noticed: it created a file nvpcpl.dll, hid all my d drive files and removed 90% of the items from the Start > All Programs menu. I ran through all the scans but still cant seem to get the programs in the All Programs menu back. Attached are my clean scans in the order recommended. Just as an fyi, C: is my primary drive, D: stores all documents/pictures/music, F: is the external hard drive. Thanks for the help.
 

Answer:Malware removal help - MS Removal

Things that I noticed: it created a file nvpcpl.dllClick to expand...

See this link About nvpcpl.dll You do not have macafee installed and I am not seeing the file in your logs. Do you still see it? If so give me the full file path. But you also have NvCpl.dll running which relates to Nvidia which IS installed.

Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.


Right-click OTM.exe And select " Run as administrator " to run it.
Paste the following code under the area. Do not include the word Code.

Code:


:reg
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E}]

:files
C:\Documents and Settings\All Users\Application Data\oJh06504hBkGg06504

:Commands
[emptytemp]
[Reboot]

Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
Push the large button.
OTM may ask to reboot the machine. Please do so if asked.
Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file prese... Read more

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HiI was working on a malware problem with garmanma in another forum Topic referenced is here: http://www.bleepingcomputer.com/forums/t/272285/need-help-with-malware-removal/ ~ OB and we got to a point where he thought it was best to turn the case over this forum. He asked me to post the Root Repeal and DDS logs here for your review. I have also attached the zipped Attach.txt file. This was my original problem description:----------------My computer has begun responding very slowly. Boot up takes forever, programs take a long time to open, the computer occassionally hangs when performing certain functions, e.g. copy/paste in Windows Explorer, and I am having to use Task Manager a lot to end various processes that hang up and won't open or close. OS is XP Home SP3.-----------------We ran a bunch of scans and malware removers, which found and eliminated several items, and I believe the computer speed has improved. But, based on the Root Repeal log, garmanma thinks there may still be something in there that needs your help to fix. Also, when trying to execute garmanma?s instructions I found I could not boot into safe mode using the f8 method. The computer locks up part way through the driver loading. The only way I could get into safe mode was via safeboot, but garmanma has cautioned me against doing that if malware is suspected. That problem was not resolved, and I would like to get the f8 safe mode access back in operation if possible. It used to work at one time. ... Read more

Answer:Need help with malware removal

Hello,We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up.My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if youwould let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.Download random's system information tool (RSIT) by random/random from here and save it to your desktop.Double click on RSIT.exe to run RSIT.Click Continue at the disclaimer screen.Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)Then please post back here with the following: log.txt info.txtThanks

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Howdy,
Got hit on the infamous myspace with zlod.activexobject, system alert popup, the spydawn, the windows security nonsense and some others. I've been able to get rid of the majority of that internet cancer, but the system alert popup still remains. I ran the ccleaner, the spybot, the counterspy, had to go with active panda, and the hijackthis. Everything seems to be fixed up except the alert popup. I've included the log files.
 

Answer:Malware removal... Joy -_-

more for the logs.
 

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Hi there everyone. I am prettty new to the whole Hijack this scene but I have a family friends computer that I was given to fix, and I am looking for a spot of help.
The computer uses Dial-up Internet via PeoplesPC (???) I will try to include as much information as I can but I will probably forget to include something

The issue - The computer will not let you access the internet via a web browser even though it connects to a working network.

What I have already done - I installed AVG and ran a full virus scan on the computer and also a full computer comandline check in Safe Mode. It doesn't seem to be working as right after it says it has quarantined/ move to vault, the problems just keep showing up on a rescan.

I also tried to do a windows update but it kicked it back telling me that certain services were missing, ie the Windows Update Service and some other services

I have included in this a Log I generated Via HijackThis, followed by a DDS Log (I suppose this may help?) and a RootReal log
Computer specs -

Dell Inspiron 6000
Microsoft Windows XP - Media Center Edition - Version 2002 - Service Pack 3
Intel Pentium M Processor 1.73GHZ
504MB Ram

Here is the HijackThis log that was generated when I scanned it -

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:02:12 PM, on 1/31/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32... Read more

Answer:Malware Removal Help

Here are the DDS and RootRepeal Logs (wouldn't let me fit em in with the original report)
DDS (Ver_09-12-01.01) - NTFSx86
Run by Administrator at 19:55:07.35 on Sun 01/31/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.503.109 [GMT -5:00]
============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\PeoplePC\ISP6300\Browser\Bartshel.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Upd... Read more

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Question: Malware removal

I am working with my sister's laptop. She had trouble connecting to her wireless router and so called Time Warner. They told her she had a virus and so she sent the laptop to me. I ran the Malware Scans and am attaching the files.

I don't know if this will help at all with the connection issue but hopefully will help clear out her system.

Thanks in advance for all your help.

Nila
 

Answer:Malware removal

All clean and the wireless connection was working just fine per the logs you attached.
 

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I have a redirect virus that I have tried several apps to remove with no luck. Any help would be appreciated. Attached are the ark, attach and DDS files.

David

Answer:Need Malware Removal Help

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

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Question: Malware removal

Can anyone find anything harmful on the attached logs? Bitedefender came up with nothing wrong.

Thank you.
 

Answer:Malware removal

Welcome to MGs!

Did you miss step 0 of the READ & RUN ME?

I see Need2Find in your Panda log and also your HJT log shows Weather Bug. These are both in included in the list of programs to uninstall. Let me know if you find them in Add/Remove programs. Need2Find may not be there.

Is your version of Spy Sweeper a paid version? Is it up to date (what version and reference file is it)?
Have you run a full system scan with it? Please attach a log from Spy Sweeper after running a full scan?
 

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Question: Malware removal

To date I have found `Malwarebytes` and its backup system to be a very reliable system, its not free but you get what you pay for
 

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Greetings,

I have a computer that was suffering from browser redirects, popups, sporadic browser performance, and other signs of malware infection. I have followed the instructions in your READ & RUN ME FIRST thread and have attached the logs that were created as a result.

SUPERAntiSpyware ran at first and indicated that it fixed an infection, but it no longer runs. Each time I try to launch the program, I receive an error that Windows cannot find the path and that I might not have the necessary permissions (even though the user I am logged in as is an administrator). Therefore, I am not sure how to recover the log file it created.

MalwareBytes installed properly and ran for all of two seconds before completely disappearing. No log for that program either.

The other three scans ran properly, and their logs are attached.

I have tried to test the computer somewhat after running these scans, and performance has improved. However, I am still seeing very sluggish and somewhat sporadic behavior from Internet Explorer and would love some assistance.

Thanks very much in advance.
 

Answer:Malware removal help

I am not seeing any evidence of malware. Can you uninstall both SAS and MBAM, run CCleaner to remove leftovers and then try reinstalling them? I would like to know that they both run and can produce logs. for you.

You may also wish to try doing an online scan here:
http://www.superantispyware.com/onlinescan.html

Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. It does not save a log.
 

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Okay...so, my wife's old dell dimension 2400...slow slow slow, didnt run spyware protection only because that makes it just as slow as well, having a virus. (what it is) the "windows vista antivirus" or system32 something and insits to be installed on my PC. (symptoms) everythings so slow...i can tolerate the dell-nish...but now its ridiculous. i can slowly surf the web thru the search menu out of start menu...with firefox and IE out of search mode it will load pages like weather.com or yahoo but once you try to use the site...it eternally loads. furthermore, it will randomly pop up its windows and fake scan my computer and the whole nine yards to con me. (countermeasures in place) i have Ad-aware, Spyware doctor (registered) , avg free, and spybot S&D running and ran and scanned and deleted and so forth. done the hijack this thing, removed malicious this and that...to no avail. SO im turning it on to you all that are smarter than me. fair enough i hope? thanks for the help if you so choose to bless me with it-sethLogfile of Trend Micro HijackThis v2.0.2Scan saved at 6:30:59 PM, on 6/29/2008Platform: Windows XP SP1 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\S... Read more

Answer:Malware Removal Help

Hello IbesethroPlease rename your C:\Program Files\Trend Micro\HijackThis\HijackThis.exe to Ibesethro.exe.Then run HijackThis (Ibesethro.exe) and post the log back here

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Question: Malware removal

In responding to the recent variation of Security Tool corruption, I have followed BC's removal guide (http://www.bleepingcomputer.com/virus-removal/remove-security-tool) to the letter, but upon attempting to run the random Malwarebytes executable file to open the application in step #13, I encounter the following prompt: "File corrupted. Obtain new file." Any ideas?

Thanks!

Answer:Malware removal

Hello and welcome. Let's try this way and see if we can get 2 logs.EDIT: I moved this to Am I Infected.Reboot into Safe Mode with Networking How to enter safe mode(XP/Vista)Using the F8 MethodRestart your computer. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu. Select the option for Safe Mode with Networking using the arrow keys. Then press enter on your keyboard to boot into Safe Mode. >>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.RKill....Download and Run RKillPlease download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4

Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
If nothing happens or if the tool does not run, please let me know in... Read more

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Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resouce! To tell me this, please click on http://www.bleepingcomputer.com/logreply/412392 and follow the instructions there. If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following inf... Read more

Answer:need help with malware removal

Hello again!I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.Thank you for using Bleeping Computer, and have a great day!

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I ran across something nasty today - wish I copied the name down when AVG alerted me - but can not get to the logs. I have tried to run the steps in the instructions but can't get by them. I was running AVG 2012 Free and Malwarebytes Pro. But after encountering whatever I have both become corrupt. mbam would run for 2 minutes and then vanish and attempting to run again would give me the error "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."
I would reinstall mbam and run again and after 2 mins it would vanish. Downloaded and installed SUPERAntiSpywarePro and the exact same thing happens. Tried a full computer scan with AVG and it to became corrupt. Did a full AVG removal and tried to reinstall and it fails.

Please advise. And thanks.
 

Answer:Need help w/ Malware removal

Welcome to Major Geeks!

Sounds similar to problems cause by ZeroAccess infections which is the current major cause of problems these days. One of the common signs of this infection is seeing a process running that is made up of two longs sets of numbers with a colon in between them. For example a process similar to below will be seen in Task Manager:

4187824115:216031750.exe


If you try to kill it, it will just restart in a few seconds. This is just one piece of the infection. Please see if you can do the below:

Goto the below link and follow the instructions for running TDSSKiller from Kaspersky
TDSSkiller - How to run

Be sure to attach your log from TDSSKiller
Now please also download MBRCheck to your desktop.


See the download links under this icon

Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
It will show a Black screen with some information that will contain either the below line if no problem is found:
Done! Press ENTER to exit...

Or you will see more information like below if a problem is found:
Found non-standard or infected MBR.
Enter 'Y' and hit ENTER for more options, or 'N' to exit:

Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
Attach this log to your next message. (See: HOW TO: Attach Items To You... Read more

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Hi, I have a roommate and keep my computer on most of the time. I am gone half the week so he is usually on it when im gone. I dont do much web browsing myself and I have never had any known problems of me getting internet viruses. Well I come home today and my computer is infected. Every once in a while an antivirus sotfware app will pop up saying im infected. This program was never installed and must be part of the malware. As of now I am unable to install any antivirus because it says I have another one installed everytime I try to install one which I dont. I am also unable to access google and some other sites as I am redirected to another link when on the internet. A page will also pop up saying certain sites I try to access are a danger like known good sites hotmail, youtube, etc....RIght now I am running windows 7 on another partition. Xp is the one that is infected. Any help would be awesome and sorry for my low tech knowlege. Thats why I'm here
This scan was ran in windows 7.

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 6:10:36 PM, on 2/21/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
E:\Program Files\Mozilla Firefox\firefox.exe
E:\Program Files\Avira\AntiVir Desktop\avcenter.exe
C:\Windows\explorer.exe
E:\Program Files\HiJack\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HK... Read more

Answer:Help with Malware Removal Please!!!

I am also getting the system denied write access to the hostfile error.
Here is the scan in Windows XP

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 6:26:17 PM, on 2/21/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\DeviceVM\Browser Configuration Utility\BCUService.exe
C:\Program Files\Gigabyte\EasySaver\ESSVR.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
E:\Program Files\HiJack\TrendMicro\HiJackThis\HiJackThis.exe
E:\Program Files\Mozilla Firefox\firefox.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Se... Read more

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Hi

I have followed the steps in malware removal. In summary of work done

In Safe mode with networking,

1. I run Ccleaner to remove the cookies and temp files
2. I run Spybot and managed the clean the spyware
3. I run AVG anti spyware and managed the clean some spyware

In normal boot mode,

4. i proceeded to run Panda Active Scan thru internet. At the same time as running the Panda Active Scan , I accessed certain sites and then the Panda scan found some spyware which are in cookie format
5. I managed to get the "runkeys.txt" and "newfiles.txt" and will attach here
6. I turned off system restore on all drives
7. Since Panda detected the spyware, I went on to repeat steps 1 to 3. This time , there is no spyware anymore

My question is why is it that each time i accessed certain legitimate sites, i get spyware in cookies. Is there a way to prevent it ?
It seems that only when i run ccleaner , then only i can clear the spyware cookies

I am attaching the HJT and "runkeys.txt" and "newfiles.txt" and Activescan results

Thanks


[U]Below is the list of spyware that i managed to clear[/U]

Incident Status Location ... Read more

Answer:Help in Malware removal

Were are the logs for AVG AntiSpyware and BitDefender Online Scan. BitDefender should have been run before Panda ActiveScan.





alvinhky said:





6. I turned off system restore on all drivesClick to expand...

You were not supposed to do this until your system was declared malware free.





alvinhky said:





7. Since Panda detected the spyware......


My question is why is it that each time i accessed certain legitimate sites, i get spyware in cookies. Is there a way to prevent it ?
It seems that only when i run ccleaner , then only i can clear the spyware cookiesClick to expand...

Cookies are not spyware nor are they problems. Ignore scan reports from any tool about cookies being problems. See step 11 of this: How to Protect yourself from malware!


Did you have Spy Catcher installed and then uninstall it? It looks like it and it also looks like it did not uninstall properly which we will try to fix below.


First run this Disable/Remove Windows Messenger to remove Windows Messenger.


Uninstall the below old versions of software:
Java 2 Runtime Environment, SE v1.4.2_03


Now run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: SpywareBlock Class - {0A87E45F-537A-40B4-B812-E2544C21A09F} - C:\Program Files\SpyCatcher 2006\SCActiveBlock.dll (file miss... Read more

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Question: Malware removal

The computer has been infected with a fake antivirus and I cannot even backup my files or open any programs,I am using a different computer for this posting. I am running windows XP home, My anti virus is AVAST and I ran a boot scan and found several infections and deleted them but the fake antivirus is still holding me hostage, I tried to use Malware Bites from a flash drive but the infection will not allow me to start it. What can I do??

Answer:Malware removal

Hello,Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Orange Blossom

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Question: Malware Removal

My desktop is infected with malware. I go to my bank's website where the sign-in page asks for personal info such as 'mother's maiden name.' The bank says their web-page does not ask for that. They have since shut down my accounts until I get rid of the infection. I have run Ad-aware, Spyware Doctor and Nod 32 numerous times now, including in safe-mode with no success. I have XP Home. Any suggestions? Thanks, NRoss
 

Answer:Malware Removal

Welcome to Major Geeks!

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.
TDSSserv Non-Plug & Play Driver Disable

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip g... Read more

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Malware has taken over my computer. I can no longer have access because it has taken over as administrator. It also plays audio of US Army promos. Pleas help! Here are the logs:Deckard's System Scanner v20071014.68Run by Owner on 2008-07-05 14:18:29Computer is in Normal Mode.---------------------------------------------------------------------------------- System Restore --------------------------------------------------------------Successfully created a Deckard's System Scanner Restore Point.-- Last 5 Restore Point(s) --53: 2008-07-05 19:18:45 UTC - RP740 - Deckard's System Scanner Restore Point52: 2008-07-04 23:06:21 UTC - RP739 - Last known good configuration51: 2008-07-04 23:06:13 UTC - RP738 - System Checkpoint50: 2008-07-04 23:06:13 UTC - RP737 - Removed Creative System Information49: 2008-07-04 23:06:13 UTC - RP736 - Removed Creative Zen Touch-- First Restore Point -- 1: 2008-07-04 23:05:56 UTC - RP688 - System CheckpointBacked up registry hives.Performed disk cleanup.System Drive C: has 1.74 GiB (less than 15%) free.-- HijackThis Clone ------------------------------------------------------------Emulating logfile of Trend Micro HijackThis v2.0.2Scan saved at 2008-07-05 14:25:46Platform: Windows XP Service Pack 2 (5.01.2600)MSIE: Internet Explorer (7.00.6000.16674)Boot mode: NormalRunning processes:C:\WINDOWS\system32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32&... Read more

Answer:Help Me With Malware Removal

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. Download SDFix and save it to your Desktop.Double click SDFix.exe and it will extract the files to %systemdrive%(Drive that contains the Windows Directory, typically C:\SDFix)Please then reboot your computer in Safe Mode by doing the following :Restart your computerAfter hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;Instead of Windows loading as normal, the Advanced Options Menu should appear;Select the first option, to run Windows in Safe Mode, then press Enter.Choose your usual account. Open the extracted SDFix folder and double click RunThis.bat to start the script. Type Y to begin the cleanup process. It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot. Press any Key and it will restart the PC. When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons. Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum). Finally paste the contents of the Report.txt back on the forum with a new DSS log

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Question: Malware Removal

hi ever since my girlfriend was downloading cheap game demo's on google well i think my internet is highjacked,when i hit the ctrl,alt,del well i can see iexplorer and running high to
 

Answer:Malware Removal

Please attach the logs from the first run of SAS and MalwareBytes.

In the meantime:

Use add/remove programs to uninstall:
J2SE Runtime Environment 5.0 Update 3"
Java(TM) 6 Update 3"
Java(TM) 6 Update 5
Messenger Plus! Live --typical cause of a LOP infection.

* Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
* On the page that opens, scroll down to Boonty Games
* then right click the entry, select Properties and press Stop Service.
* When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
* Click OK until you get back to Windows.

* Next, run C:\MGtools\analyse.exe, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
* At the lower right, click on the Config button
* Then click the Misc tools button
* Select Delete an NT Service
* Copy/paste Boonty Games into the box that opens, and press OK
* If you receive any error messages just ignore them and continue.
* Now exit HJT.

Find and delete:
C:\Program Files\temp01

Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.




REGEDIT4

[-KEY_LOCAL_MACHINE\system\currentcontrolset\control\sessionmanager]
"PendingFileRenameOperations"=-Click... Read more

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Question: Malware Removal

Working on malware removal
I can hear ads running in hidden web browser process.
Task Manager does not show the processes, but scans by other tools (hijackthis and GMER) show them.
GMER scan is running and shows 4 hidden iexplore.exe processes running.

Here is the DDS.txt:
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by chazemery at 7:53:10 on 2012-09-08
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.3071.1346 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
AV: AVG Anti-Virus Free *Disabled/Updated* {0C939084-9E57-CBDB-EA61-0B0C7F62AF82}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: AVG Anti-Virus Free *Disabled/Updated* {B7F27160-B86D-C455-D0D1-307E04E5E53F}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
"C:\Windows\system32\svchost.exe"
"C:\Windows\system32\svchost.exe"
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32�... Read more

Answer:Malware Removal

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems.Please do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e... Read more

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Question: Malware removal

I keep getting a window when I attempt to exit the pc.. .Net-Broadcast
EventWindow.1.0.5000 will not shut down. Went to google and it says no way to remove.... can someone help?? Have run the serch for it and nothing shows...
 

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Not sure if I have any malware/viruses right now but it seems there are some issues with my computer where I get denied access to certain functions and popups showing errors stating "your browser doesn't have the correct flash player installed " , "your computer is running slow and needs to be tweaked for better performance" I have mcafee anti-virus and malwarebytes installed and operating . Running windows 7 Home , Office 2010. I attached the requested logs . Hope I got it right. Thanks , Pedro.

Answer:Removal of malware help

I have Secunia running at the moment and it advises that Shockwave needs to be updated. Secunia is updating shockwave and has been doing so for a few hours. Is it normal for it to update for such a long time?

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Please help. I have Personal Antivirus appeared which continually tells me I have Trojan and worms.

Answer:Help with Malware removal please

Moved from HJT to a more appropriate forum. Tw

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Question: Malware Removal

Good Day

An acquaintance of mine reccommended your site to me and I would like to thank you for the step by step guide - very helpful fo a novice like myself.

I have attached the logs as requested however this will be my only post as I only have 4 attachements to send.

My Malwarebytes log was 335kb which I was told is too big to upload so I have zipped this if that's ok?

Unfortunately I could not get RootRepeal to run - my computer would frieze and after some time would tell me I needed more virtual memory - I then waited 2 hours before it crashed.

I tried again however, but unfortunately met with the same fate so I decided to move on.

I do hope this isn't a problem

Many thanks
 

Answer:Malware Removal

Fortunately the scans took care of the malware. The only thing you need to do is to:

Use windows explorer to find and delete:
c:\windows\E80F62FF5D3C4A1984099721F2928206.TMP

Then use add/remove programs to uninstall:
LiveUpdate (Symantec Corporation)"
LiveUpdate (Symantec Corporation)"
LiveUpdate Notice (Symantec Corporation)"

If you are not having any other malware problems, it is time to do our final steps:

We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)

Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
"%userprofile%\Desktop\combofix" /u

Notes: The space between the combofix" and the /u, it must be there.
This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
Go to add... Read more

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A computer was donated to our school and it is full of malware, spyware, virus's etc. I have run AVG, spybot S&D, ccleaner, and malware bytes several times and I am still having problems. It is a DELL Dimension 2350 with XP Home SP3, and I have run HiJackThis and enclosed the file. I would really appreciate you help.
 

Answer:Need Malware removal help

Welcome to Major Geeks!


Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide


Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
To avoid addtional delay in gettin... Read more

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Question: malware removal

Computer is running really slow. Please find attached logs and advise on next steps. Appears that there are issues. Thanks, sm
 

Answer:malware removal

Welcome to Major Geeks!

There is a little bit of junkware to remove and we will do that below, but this is not liklely to help too much with your PCs performance. This is more likely due to PC specs which show the below
Code:
Processor x86 Family 15 Model 43 Stepping 1 AuthenticAMD ~2004 Mhz
Total Physical Memory 1,024.00 MB
Available Physical Memory 243.25 MB
This is a rather old and slow processor. And you have about 1/3 of the memory that I recommend now for more efficient running of Windows XP SP3.

Also problems can be do to items you are running at startup ( not really a malware forum topic ) and always allow to run even when not being used. The below items are what am referring too.



O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Amazon Cloud Player] C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Amazon Cloud Player\Amazon Music Helper.exe
O4 - HKUS\S-1-5-21-2056519892-781164044-2259076700-1010\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'MCX1')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.... Read more

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Hello,

I have gone through all the steps in the "read and run me first malware removal guide" And i still have malware.

I think i may have got it from limewire a few days ago. My computer has been acting up soince thursday i believe.

I have tried a few different things that other sites suggested and have had no luck so far.

I keep getting little popups saying that my computer is infected with a black door trojan and that i need to download there suggested software to remove it. It has gotten so bad with the pop ups that i can barely get online to write this. My connection is very SLOW!!!

I also seem to have a triangle with an exclamation mark in it on my toolbar that pops up all the time say that i have a black door trojan as well and to click on it and down load their software.

Now i am not that dumb. i know better then to click on them. I just close them down and ignor them.

Any info that you may have to help me would be great. Thanks for your time and help! my logs are attached. I attached the MG logs and the combo fix logs. The avg scan came out clean. Probally since i did one eairlier and did not save the log. Sorry bout that.
 

Answer:i need some Malware removal help PLEASE!

First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed.





Java 2 Runtime Environment, SE v1.4.2
Java(TM) 6 Update 2
Spybot - Search & Destroy 1.4 <-- Latest version is 1.5! Click to expand...

Step 2:
Please make sure the Viewing of Hidden Files & Folders is enabled per the READ ME.

Now, please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.





PD6000SM.EXE Click to expand...

After killing all the above processes, click Back.

Step 3:
Now scan with HijackThis and check the boxes for the following entries:
( Make sure ALL browser windows are closed when you click FIX )





R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:7900
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 64.136.44.66;64.136.52.66;searchap.untd.com;127.0.0.1;localhost;*microsoft.com;* windowsupdate.com;*wustat.windows.com;*.pogo.com;*test-speed.com;liveupdate.syma ntecliveupdate.com;*symantec.com;*.nai.com;*.networkassociates.com;*.dir.untd.co ... Read more

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Question: Malware Removal

Hello and welcome to Bleeping Computer.My name is Syler, I will be helping you to solve your Malware issues. Whilst I am helping you, I wouldbe grateful if you would note the following: Please do not run other tools or scans unless I ask you to and follow all the steps I give you, in order.
Copy and paste all logs requested in you reply, Do not attach them unless asked too.
If you don't know or understand something, please don't hesitate to say or ask before you proceed with my instructions.
Please continue to work with me, until I tell you your machine appears to be clean. Absence of symptoms does not mean that everything is clear.
If I do not hear back from you within 5 days of my last post, then this topic will be closed.Please download Malwarebytes' Anti-Malware from HereNote: If you already have Malwarebytes' Anti-Malware, just update then run it.Double Click mbam-setup.exe to install the application.Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.If an update is found, it will download and install the latest version.Once the program has loaded, select "Perform Full Scan", then click Scan (the scan may take some time to finish, so please be patient).When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is completed, a log will open in Notepad and you may be p... Read more

Answer:Malware Removal

Malwarebytes' Anti-Malware 1.39Database version: 2540Windows 5.1.2600 Service Pack 38/1/2009 2:34:57 PMmbam-log-2009-08-01 (14-34-57).txtScan type: Full Scan (C:\|E:\|)Objects scanned: 190980Time elapsed: 55 minute(s), 12 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 6Registry Values Infected: 2Registry Data Items Infected: 2Folders Infected: 0Files Infected: 17Memory Processes Infected:(No malicious items detected)Memory Modules Infected:(No malicious items detected)Registry Keys Infected:HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf6-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{25560540-9571-4d7b-9389-0f166788785a} (Adware.MyWebSearch) -> Quarantined and deleted successfully.HKEY_CURRENT_USER\SOFTWARE\Microsoft\instkey (Trojan.Vundo) -> Quarantined and deleted successfully.HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\regedit.exe (Security.Hijack) -> Quarantined and deleted successfully.HKEY_CURRENT_USE... Read more

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Question: Malware Removal

I've picked up some virus or malware or .... Please help!

I've tried to run through the "Do this First" a couple of times now. The computer seems to work correctly for a while and then:

1. begins to have Window Security allert messages - "Somebody is trying to attack ... click here to remove.

2. Homepage hijack attempts to Softwrereferral.com/jump.php?wmi...

3. Explorer page is "unstable" top page shifts to othe that are open radomly. Sometimes tries to open sites selling a spyware fix

4. Lost my desktop background. It is all white with icons now, when I try to change it I get a message "Cannot find file///C:/Windows/privacy.danger/index.htm'

I attached the requested logs AVG did not create on this time
Let me know what else I can to to assist you.

Thanks for your help
John
 

Answer:Malware Removal

You did not attach the requested logs ...we need to see them in order to help you.
 

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Question: malware removal

Hi my name is mike and i am trying to get this malware off my pc. that said i am new to computers and have no idea what type of malware i have. i did go through the steps requested but have trouble with moving files and the results of the scans. i tried zipping it and it is coming up too large to upload. this critter i have in my pc is watching every move i make and keeps me from trying to run programs. my e-mail address is [email protected] when you have time to maybe help me with this. thank you. mike ron

Answer:malware removal

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/459077 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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Please help me in removal.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:20:23 PM, on 1/10/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\RegCure\RegCure.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AGI\core\4.2\AGCoreService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIACA.EXE
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\Sierra\Planner\Plnrnote.exe
C:\PROGRA~1\Webshots\315~1.761\WEBSHOTS.SCR
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
C:\Program Files\Outl... Read more

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Question: Malware removal

Hello,

My son picked up a malware from Windows Messenger.
I downloaded Spybot S&D and Malwarebytes to try to get rid of it, but the malware trace continue to come up when running the programs.
As it is still there got the HijackThis, as I understand my son has no CD/DVD emulation programs, however I have not been able to download the DSS program. I tried also with another computer, it appears the link is not working.
I enclose the GMER and Hijackthis log.

Kind regards
Ulf

Answer:Malware removal

Hi again,

Managed to get the DDS file too through another browser.

Ulf

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Hey guys, ive been trying to remove some malware that has seriously slowed down my friends comp. I've run norton, nothing. But when i run Ad Aware SE personel, the system reboots after detecting "Winfixer" i know there's malware on here because of the numerous pop-us i get while connected to the net. Heres the hijackthis log, Thanx for any help!


Edit by bjgarrick: Unrequested, Inline HJT log removed!

 

Answer:Help With Malware Removal

Welcome to MajorGeeks.com!

Please follow forum guidelines and perform cleaning steps in the sticky thread before posting HijackThis logs.

Now, please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support


Make sure you check version numbers and get all updates.
Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

Downloading, Installing, and Running HijackThis
 

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Question: Malware Removal

My computer is infected with MyStart Incredibar. How do I get this darn thing off? Snooping on previous threads, I downloaded OTL and ran the search fireman4it suggested to LaurFack. Please find the attached OTL file.

Answer:Malware Removal

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/461709 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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Question: Malware Removal

Hi, I have read and completed the R&R Malware Removal guide and I have attached my logs. I was not able to run the RootRepeal (it is a .rar file and wanted me to select a program to run) or the MGTools.exe (the folder is located on my C drive but when I double-click on the icon and then run, nothing happens). Also, when I ran the combo fix it never disconnected me from the internet like it said would happen. I didn't have any programs running or open while combofix was running but after the fact i opened internet explorer (trying to run RootRepeal) and it crashed.

The Super AntiSpyware was the only program that found "potentially harmful" files but previous to finding your website I ran Spybot and it came across 70+ possibly harmful files.

Thanks for your help.
 

Answer:Malware Removal

Welcome to Major Geeks!

What malware problems brought you here to begin with.





Texaslg said:





or the MGTools.exe (the folder is located on my C drive but when I double-click on the icon and then run, nothing happens).Click to expand...

Let's try to debug this.

Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple is merely informational.

cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
nwktst<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
analyse <-- this will try to run TrendMicro Hijackthis. Click Twice on the Accept button to accept the license agreement if it shows. Then run a scan and save a log. Tell me what error messages, if any, you see.
GetRunKey <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
ShowNew <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.
Now look for the C:\MGlogs.zip file and attach it no matter what happened while doing the above.
 

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Question: Malware Removal

I've tried many of the fixes (safe mode, rootkill, etc.) but the malware keeps aborting scans
 dds.txt   8.22KB
  3 downloads
 attach.txt   21.34KB
  0 downloads

Please advise.

Answer:Malware Removal

Please run the following:Please download Junction.zip and save it to your desktop.Unzip it and put junction.exe in the Windows directory (C:\Windows).Now go to Start > Run to open a run box > Copy and paste the following command in the open run box and click OK:

cmd /c junction -s c:\ >log.txt&log.txt& del log.txt
A command window will open and the system will be scanned.Wait until a log file opens. Copy and paste or attach the content of it in your next reply

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You probably remember me from the last time I asked you for help, and again I thank you. This, however, is for my desktop. The last computer you helped me with was for my laptop.

I ran everything just as instructed and will be attaching the logs.

The computer seems to be running fine, now, but the same problem happened after running combo-fix. My clock did not switch back to 12 hour time.

The problem with this computer was found in add/remove programs with some of the programs noted in "read & run me first." I removed them, and hope they are gone now, but please tell me if you find anything else with the logs that might help.

Your help is much appreciated. I thank you again.
 

Answer:Help With Malware Removal

MGlogs
 

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Question: Malware removal

Have inadvertently installed malware "registry optimiser" and google chrome loads up as - "http://www1.delta-search.com/...". Please note, I have attached the ark.txt file as I was exceeding the word limit by copying and pasting.
I use Avast anti-virus and Malwarebytes - are there better (free) options in terms of protection? Admittedly I use bit torrent but think I may uninstall as I know this is at the root of a lot of the problems. Thanks in advance for your help.

Here are the logs you require:

HIJACK THIS LOG:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 13:19:23, on 15/04/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16476)
Boot mode: Normal

Running processes:
C:\Users\richard\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
C:\Program Files (x86)\uTorrent\uTorrent.exe
C:\Users\richard\AppData\Roaming\Spotify\spotify.exe
C:\Program Files (x86)\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Users\richard\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\richard\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\richard\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\richard\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\richard\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\T... Read more

Answer:Malware removal

Bump
 

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Hi there! yesterday afternoon my computer got infected with something that spread through messenger. This guy sent me a file, and when i opened it, it opened conversation windows to everyone i knew and sent the same message. At the same time, it installed lots of crap like Prefetch, MC-58-12-0000080.exe, Freeprod, 180search assistent, Elitebar etc.. I've tried to remove it, but i cant seem to work that out totally..and most of the files come back each time I reboot!! I also uninstalled Msn Messenger 'cause it started sending the same **** when I tried to start it again some hours later. I saw the thread posted by Fnocky, but the files aren't the same. I know you guys know a lot more about it than I do..
So, here's my HJT log, hope you can tell me exactly what to eliminate this.

thanxxx
Logfile of HijackThis v1.99.1
Scan saved at 15:12:26, on 05-07-2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
... Read more

Answer:Help Me !! MalWare removal

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Hi folks...i found this site after searching and searching for online help for malware found on my neighbor's computer. Basically I have removed the majority of the STD's (hehe) found on that thing and am still left with the 3 desktop icons of Error cleaner, privacy protector and something else that I can't remember at the moment. I am at work and hoping to get some tips on what to try once I get home. I am unable to get to the internet unless I am in safe mode
and ie has set safenaweb as the homepage, not sure if the same malware is causing this. Can someone please tell me what programs to download in order to submit my logs.Thanks in advance!!!
 

Answer:I need help with malware removal

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide
 

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Hello,I am having problems with Google redirecting in Firefox only. It seems to be working fine in IE8 and Google Chrome Browsers. I have already tried the GooRedfix program, and it got rid of a few files, but the problem still persists. Running: Windows 7 Home Premium, AVG Free, Spybot S&DI have scanned with Spybot S&D, Ad-Aware, AVG, Hitman, and MAB to no avail...they all show the system as being clean.

Answer:Malware Removal Help

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Question: malware removal

I have just finished the Malware removal House cleaning scans ill attach the logs . Thank You this site is excelent

Answer:malware removal

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer. 1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.2. The fixes are specific to your problem and should only be used for this issue on this machine.3. If you don't know or understand something, please don't hesitate to ask.4. Please DO NOT run any other tools or scans while I am helping you.5. It is important that you reply to this thread. Do not start a new topic.6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.7. Absence of symptoms does not mean that everything is clear.If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line. *************************************************************************Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)Please defrag your hard... Read more

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hello,

ive scanned with avg and spyware doctor. and they show up clean now. but i'd rather be sure so i used hijack this. heres my output. can anyone help in checking if im still infected. thanks in advance...

Logfile of Trend Micro HijackThis v2.0.2
 

Answer:malware removal help

Welcome to Major Geeks!

Please uninstall HJT as it will be properly installed when you do the following:

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

Note: If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode
 

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Hi Geeks!

I have been trying to resolve several issues which began with slow downloading and Google redirect issues in Firefox; Office 10.(XP Pro) Excel which returns "Microsoft Visual C++ Runtime Library runtime Error" C:\Program Files\Microsoft Office\Office 10\Excel.exe Among others.

I followed your extensive pages on Malware running all on the "Read and Run" page and logging as directed. I did follow the pages on Google Redirection removal, and i surmise that has solved that problem.

I am not sure that I have removed all the malware, as in some places you recommend that I NOT clean the malware, just send the logs....but figure I cannot repair the Excel or other problems without first being sure that I have removed the threats.

Will you please review the log files and / or direct me to the next steps?

I have used the Belarc advisor should you need that detail too.

Kind Regards


XP Pro w/MS updates
 

Answer:Still not sure of Malware removal with XP Pro

Please rerun MBAM and have it fix what it found.

Then rerun Hitman and have it remove all the:
Potential Unwanted Programs

Finally, rerun RogueKiller and have it remove:

Code:
[RUN][SUSP PATH] HKLM\[...]\Run : shicoxp (C:\WINDOWS\shicoxp.exe [-]) -> FOUND
Reboot and rerun both RogueKiller and Hitman and attach both those logs.

Let me know how things are runnning.
 

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Hello,

The problem I have is that when I use google or any other search engine and get results (on Firefox and IE) and then I click the link in search results I get routed to another website trying to sell me something. When typing the website directly in I t works normally. ALso, I am having problems loading Google Chrome..it won't load on my computer. Lastly I get error messages saying Google Loader encountered and errort adn must close (or something like that). ANy help is appreciated.

Answer:Malware Removal Help

Sorry see the copied and pasted txt file below.
DDS (Ver_09-03-16.01) - NTFSx86
Run by keith johnson at 14:34:45.23 on Sun 04/05/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2037.1297 [GMT -4:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated)
FW: McAfee Personal Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\Program Files\Sprint\Mobile Broadband\SMBAUtilSvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\Program Files\LClock\LClock.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\Microsoft Office\Office12&#... Read more

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Hey just wondering whether you guys still take trainee for the malware removal course, if yes, please tell whether it will start, thank you

Answer:Malware removal course

Listed in this post are the generally recognised groups that conduct Malware Removal courses - http://forums.malwarebytes.org/index.php?showtopic=12264&view=findpost&p=62319BleepingComputer was full as of last week -

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Question: Malware removal

One of my malware programs detected some .exe files added to my System32 folder, such as: 1wintemp.exe; 0wintemp.exe; winskff11.dll; winskwow.dll; and winsckdo.dll - upon further investigation, I found a file called vsconfig.xml which contained script that appears to affect my malware protection programs. I renamed all but the .xml file (could not rename or delete it), but they all returned upon reboot. After setting my startup list to Normal startup, they did not reappear with their original file names, but the .exe files mentioned here appeared in my list of programs in zone alarm, as well as in my list of processes running. After renaming them and denying permission in Zone Alarm, they no longer appeared in my list of processes running.

I need some advice as to what to do next. I am including my first hijack this log below:

Logfile of HijackThis v1.99.1
Scan saved at 11:53:10 AM, on 1/3/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\EarthLink TotalAccess\Spyware Blocker\SpySweeper.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Arthur Freed\Desktop\Computer matters\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.n... Read more

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Hi there,
Once again I need help

I'm attaching all the logs except Root Repeal, I got two errors while running that utility and attached them both in a word document.

Thanks in advance for your help,

Leah
 

Answer:Need help with malware removal

Here is the last log.
 

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Question: Malware removal

When I am on IE 9 and reading a newspaper,for instance, if I click on he screen which to a new tab, I get an advertisment. X'ing out of the new page and reclicking on the original page, I do not get the ad.
I ran a full scan of Malwarebytes Anti-Malware and it reported no problems.
 

Answer:Malware removal

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hiya,I think I have the superfish virus on my computer.It runs windows xp professional,32 bit. SP3 Build 2006.It has American Megatrends processor 1470mhz and one gig of memory.I do not know a lot about computers but I have managed to read your forums and on your support page I have followed all the steps required to try to get rid of the malware.The page says if,after doing these steps,malware is detected to post a thread to yourselves.I have added the results of these scans for you to look at.Also among the steps was a MBR check.The result was SHAA38B874B7713D1B51CBC449F4EF809BODEC644A.I have no idea whatsoever what this means.If you can help me I would appreciate it.
 

Answer:Help,malware removal

Welcome to Major Geeks!

You need to attach the requested logs from Malwarebytes and MGtools. The below is a repeat of the instructions



Step 3: Do You Still Have Problems

Yes, I?m still having problems
DO NOT run the READ ME again!!!! And DO NOT move on to Step 4 below!!! Please just attach your logs as given below and tell us what problems you are still having.
If you do not already have a thread started, start a new thread otherwise post the following in your original thread. Clearly describe in detail the problems you are having and how long ago they started. Think about what you were doing at the time.
Now you need to attach (See: HOW TO: Attach Items To Your Post ) ( Or View: How to Attach Items to Your Posts) the below logs created while running the above scans
RKreport[1].txt log from RogueKiller.
Malwarebytes Anti-Malware log
TDSSKiller log
[*]HitmanPro log
[*]MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.
Click to expand...


 

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Question: Malware Removal

I followed the thread that told me to run rootkit tool and here are the results attached.


DDS (Ver_09-12-01.01) - NTFSx86
Run by Dan at 14:08:42.23 on Thu 12/03/2009
Internet Explorer: 7.0.6000.16916 BrowserJavaVersion: 1.6.0_03
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============


============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = hxxp://www.sony.com/vaiopeople
mDefault_Page_URL = hxxp://www.sony.com/vaiopeople
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aol toolbar 5.0\aoltb.dll
mURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aol toolbar 5.0\aoltb.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
BHO: AOL Toolbar BHO: {7c554162-8cb7-45a4-b8f4-8ea1c75885f9} - c:\program files\a... Read more

Answer:Malware Removal

Hi,

Please do the following:

Download Combofix from either of the links below, and save it to your desktop.

Link 1
Link 2



**Note: It is important that it is saved directly to your desktop**

--------------------------------------------------------------------
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
--------------------------------------------------------------------

Double click on ComboFix.exe & follow the prompts.When finished, it will produce a report for you.
Please post the C:\ComboFix.txt for further review.

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Question: malware removal

running malwarebyte. regularly picks up on malware.trace and broken.opencommand and removes but never permanently.

heres a copy of my most recetn log:

10/31/2010 7:44:25 PM
mbam-log-2010-10-31 (19-44-25).txt

Scan type: Quick scan
Objects scanned: 148712
Time elapsed: 4 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CLASSES_ROOT\scrfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: ("%1" /S) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\kolenkom\AppData\Roaming\dkfjasdfshd.bat (Malware.Trace) -> Quarantined and deleted successfully.
any advice on how to remove either permanently?

thanks

Answer:malware removal

Hello,Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Orange Blossom

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I have read and followed the "read first" guide up to point 7 (where i am now posting my logs).

5. I ran Ccleaner and Spybot S&D. I ran CounterSpy in safe mode and it did not give me the option to view a scan history, so i will not be including that with the logs.

After all this i am still getting pop up windows for "virus removal" programs and the like (i did a naughty thing and opened and exe file i should not have).

Thank you

I am also receiving an error window when I start up that tells me opgktehl.dll is not found.
 

Answer:malware removal help

Welcome to Majorgeeks!

You need to attach the other requested logs.

PandaActiveScan
HijackThis - make sure you follow the directions in step 0 of the READ ME about not using MSconfig first!!!!! You did not follow them before doing the other scans.

You also did not do step 2 of the READ ME. Please do it now. And then attach a new log from GetRunKey.
Did CounterSpy find anything? Did you fix what it found?

Also per step 6 of the READ ME, you should have uninstall your old Sun Java versions and updated to the current version. Thus, you need to do the below.

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 8
J2SE Runtime Environment 5.0 Update 9

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment
 

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Question: Malware removal

Help
My PC is a mess. It keeps saying that it has viruses. Things are shutting down.
I'm running Win XP.
Here is my HJT log: Thanks

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:59:14 AM, on 12/5/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
... Read more

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Question: Malware removal

please help...i can't remove this malware. i can't get on the internet; every file or task i try to open brings a pop up box that that file is infected and i need to purchase some anti virus. please help
DDS (Ver_10-11-10.01) - NTFSx86 NETWORK
Run by Erin at 22:29:24.28 on Wed 11/10/2010
Internet Explorer: 8.0.6001.18975
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.2936.2327 [GMT -6:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\explorer.exe
C:\... Read more

Answer:Malware removal

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

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hi I did all the steps as stated in the read & run me first sticky and still have malware on my computer. I know for sure that virtumonde and smitfraud are still on my computer as they still keep coming up, and now i get a message at startup saying that my explorer.exe doesn't work. Attached are all the logs that I got from running the read and run me first antispyware programs. Thanks for any help.
 

Answer:Malware removal help

here are more of the logs..
 

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Hi!
A couple of days ago my PC got infected by something I got through a link I received through MSN Messenger. Once I opened it, it opened conversation windows to all my online contacts and sent them the same link. Stuff like 180searchassistant were instaled. It's similar to the problem showed on the following thread, once it was through the user who wrote it that i got the link:
http://forums.techguy.org/t378043.html
Next is my HiJackThis log. I hope u can help me solve this.

Thanks

Logfile of HijackThis v1.99.1
Scan saved at 17:34:02, on 06-07-2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\carpserv.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
C:\WINDOWS\system32\poker3.exe
C:\Programas\ISTsvc\istsvc.exe
C:\WINDOWS\byekpx.exe
C:\Documents and Settings\Luis Teles Carvalhal\Internet Optimizer\optimize.exe
C:\Programas\BullsEye Network\bin\bargains.exe
C:\WINDO... Read more

Answer:Help In Malware Removal!

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Question: MALWARE REMOVAL

I do not know how to get read of this virus on my window XP laptop Dell.

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