Computer Support Forum

no access to email/forbidden to access firewall/new administrator account made (?)

Question: no access to email/forbidden to access firewall/new administrator account made (?)

Wow. I've caught something good. I cannot access any web based email program (even ones I don't use). Also, recently downloaded yahoo messenger 8.0 after having the problem, and now it won't let me log on. But wait, there's more!

I've noticed my Norton firewall settings were changed. It no longer comes on, and I cannot access it because it says I am not logged in and am not the administrator. Kind of boggled me, so I fired up my computer in safe mode and noticed my user account, a buddy's user account I set up a while ago which has been dormant for a while and now a new administrator account. I cannot uninstall norton firewall.

Also, another problem is that I'm running avast anti-virus, which I had set to come on automatically when I booted up and to check for new updates. Anyway, now it doesn't come up automaticallly. I've checked for stuff with avast with nothing found, removed some adware with Ad-aware and now I'm off work again, about to check with spybot.

Does anybody have any ideas of what I may have caught and a good way to deal with it? Dealing with it besides chunking my old PC and getting another? Thanks, Kenneth.

Relevance 100%
Preferred Solution: no access to email/forbidden to access firewall/new administrator account made (?)

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: no access to email/forbidden to access firewall/new administrator account made (?)

Welcome to Majorgeeks!

There are a few new viruses around that will attempt to disable all protection software of anykind. You really need to work thru the below so we can do a complete cleaning on your PC.

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
Make sure you check version numbers and get all updates.
Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
CounterSpy - ONLY IF you were not able to run Windows Defender
Bitdefender - from step 6
Panda Scan - from step 6
runkeys.txt - the log from GetRunKey.bat
newfiles.txt - the log from ShowNew.bat

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

1 more replies
Relevance 93.48%

Hello everyoneI am desperate here. I have done something really stupid and I fear I have locked myself out of some folders that I MUST have access to.Here is the situation. I often have people over that use my computer for various purposes. Wanting to control access to certain folders, I changed the security permissions on several folders containing private information to only "Administrators" and "SYSTEM". Then I password protected these folders. Thinking that if I were to CHANGE MY ACCOUNT TYPE to a "POWER USER" if I then wanted access to these folders, Windows would ask me for the password. Well I was wrong! Horribly so! I changed my account to a power user and now I cannot access these folders. Even more of a problem is the fact that the ADMINISTRATOR account is NOT ACTIVE!!I have tried EVERYTHING under the sun to activate the Administrator account, all with the same result: ACCESS DENIED!So right now I am pretty royally skrewed. There is literally no administator account on this computer, and I have no way of activating it.Here is what I've tried so far:- Activating Admin account through normal means (Local users and groups). Access Denied.- Running CMD as Administator and using the NET USER commands. Access Denied.- Running REGEDIT and trying to add keys to the HKLM WINLOGON directory. Access Denied.- Creating a new user and trying to add it to the Administrators group. Access Denied.Does anyone have ANY ideas out there that can help me get... Read more

Answer:Can't access Administrator account! Lost access to important folders!

If you have removed the last Administrator account on the computer, you should be able to boot into Safe Mode to access the Built-in Administrator account. Here's how.
Restart the computer.
As soon as the system starts to reboot, press and hold the F8 Key until you a black screen menu appear.
Select the Safe Mode option and press the ENTER Key.
When the login screen appears, you should see the Administrator account there.
This account does not have a password associated with it, by default.
Select this account and press ENTER.
When Vista starts in Safe Mode, go to Control Panel/User Accounts and change your account back to an Administrator account. Reboot normally.
Ronnie Vernon
Microsoft MVP
Windows Desktop Experience

7 more replies
Relevance 85.69%

I just realized that I am unable to access my other users accounts (which are limited) desktops. I use documents and settings folder to get there, but I get this error:

"C:\Documents and Setting\Natalie and Dave\Desktop

Access is denied."

I can access the other limited account, but just not "Natalie and Dave's" desktop. I don't know why either, I am the only administrator account and I am able to access one of two limited accounts desktop.

Is there anything I can do, besides removing the account? Thanks!

Answer:Administrator account unable to access limited account's desktop?

You can try taking ownership if you're really an administrator.
I don't know what effect that will have when Natalie and Dave try to log in though (if they'll have permission to access their own Desktop that is).
The other possibility is corruption in the file system. If that's the case, run chkdsk /f from the command line (click start, (all) programs, accessories, command prompt, and type chkdsk /f press y and then reboot). When it reboots it will run the disk check, then reboot again. You can see the results of the chkdsk in your event viewer. (control panel (classic view), administrative tools, event viewer, application log, and look for events named winlogon).

1 more replies
Relevance 83.23%

I am running windows xp and under "user accounts" I am listed as an administrator but when I try to install yahoo messenger 5.0 (old version) it says " You do not have access to make the required system configuration modifications. Please rerun this program from an adminstrators account." A similar thing happens when I try to install the latest version of yahoo messenger. It stops in mid install and says try again after restart. Can someone help me please? I would really appreciate it. Thank you.

By the way the problem started after my wife deleted yahoo messenger to try and install it again because her pictures would not load up on her messenger account......

Answer:Need Access To Administrator Account

Is yours the only admin account on the computer?

How did your wife "uninstall" the program? Did she use the Windows utility in Add/Remove programs or just delete files?

3 more replies
Relevance 83.23%

First, I am trying to help a friend who has Windows XP Home on an HP dekstop about 3 years old.

When booting she was having to press CTRL+ALT+Delete to get to her login screen. She decided she could change that and started messing around with her user accounts. Now she has access to only her limited user account and when she tries to login to her admin account it tells her that "this machine can not log you on. Check your user name and domain and try entering your password again." When she goes to user accounts it doesn't even give an option to set up a new admin account or change that password or anything.

As best as I can understand her this is what she did.

1. She created a new user account and made it administrator and made her previous administrator account a standard user account
2. Then she went in and changed things back the way they were, making her original account the administrator account, but she removed the password.
3. Her grandson had activated the Net.Passport with his information. She went into that and changed it to her information.

Now she can log on to that standard user account but can not get into her administrator account.

If anyone can offer any help I'd appreciate it.

Answer:Can't access administrator account

Try this:
Log on in Safe Mode (keep tapping the F8 key when booting until Safe Mode screen opens up).
Accept Safe Mode and continue boot.
If it asks for a username and password, enter "administrator" (without quotes) as the username, and leave the password space blank.
If that works, go to User Accounts and set up an Admin Account.

6 more replies
Relevance 83.23%

having problems with laptop,when the start screen appears with the option of which account you wish to log onto,the home laptop (admin)account wont load and a message appears "the user profile service service failed.user profile cannot be loaded." what do i do??????? what does it mean????

Answer:cannot access my administrator account

It means the account is corrupted
do you have another account with admin privileges?

5 more replies
Relevance 83.23%

Hello. I hope you can help me with my problem. It's quite complicated so please bear with me. Thank you.

My shareware version of StyleXP expired today so I uninstalled it. However, I didnt realize that I had set my welcome screen to a custom 3rd party logon screen and since I've uninstalled it, that custom screen was deleted along with the program.

Now, when i restarted my computer, I was greeted with the classic logon with a black background (the dialog box where I type my username and password) instead of the default blue graphical welcome screen of winxp. It's probably because the computer cannot find the path to the cusomized logon screen (since it got deleted through the uninstallation) and therefore I have to access my admin account via classic logon.

Now, here's the tricky problem. My administrator username is in japanese characters and I cannot type japanese characters on classic logon. (I don't have a japanese keyboard.)

During the time I had StyleXP, I changed my username/computer name to japanese characters via copy and paste).

Now, I am left with a restricted guest account.

Is there a way at all to access my administrator account? Is there a way to revert back to the old welcome screen (the blue xp background)? I can only use my guest account for now.

Thank you very much in advance.

More replies
Relevance 83.23%

On my parents HP laptop with Windows XP, we can't access the Administrator Account. It keeps sending us to a temporary account. When we get to the Welcome screen before the Desktop, one box pops up and says,"Windows cannot load the locally stored profile. Possible causes of this error include insecure security rights or a corrupt local file." At the bottom of this one it says that it can't write over, read, or flush out a file. A second box pops up and says,"Windows cannot find the local profile and is logging you on with a temporary profile."

I've tried restoring the system but it won't work, and our Antivirus program,Windows Live OneCare, says there's nothing wrong with our computer. I really don't know what else to do,so I hope someone can help me.

How do I get rid of whatever it is that won't let me access that account?

Answer:Can not access Administrator Account.

Try booting the computer into Safe Mode and log in as the Administrator. or you can Disable the Local Administrator account

4 more replies
Relevance 83.23%

When the system loads up the error message below pops up:

The user profile service failed the logon, user profile cant be loaded

Can u let me know what action I could take to resolve this.

Kind regard


Answer:Cannot access administrator account

Try booting up in the safe mode.

1 more replies
Relevance 83.23%

I was using my computer and wanted to change the security setting and access level of the folder where the windows was installed. When i right clicked on the folder and then selected the properties,then the security tab and i saw many users ,which i think i have not created,. So, I deleted all the users and something went wrong now as I lost access to the whole folder of windows, Folder C.
I am logged in as an administrator but still i don't have access to anything. I can't manage accounts, I can't create new accounts and I am really confused .
Please help me.

Answer:No access to administrator account.

Try doing a system restore until before you deleted the accounts, then go to control panel>user accounts and family safety>add or remove users. remove the ones u dont want, u may also want to search their files just in case somehow they have something of importance to u

9 more replies
Relevance 83.23%

I installed an internet connection in a computer with any kind of protection and soon started to have viruses and related problems. Well it drove me insane, so I urged to get an antivirus but it was too late. At one time when I restarted the computer it was unable to initialize. The only solution it occurred to me was to reinstall windows xp, so I did. I didn't format the hard disc as I had important documents I wanted to preserve. When the installation was over I was unable so access the documents in the former administrator account (it had a password) only the docs at the gest accounts.
Is there any possibility to recover the documentsin this account?

A lot of hanks in advance,


Answer:Access to a former Administrator Account

what you may need to do is to take ownership of that folder... to do this follow the following,

you will have to first click Tools > Folder Options > View adn untick Simple File Sharing as this gives you a new Security tab when viewing a folder/file's properties.... if you have XP Pro follow the below

then right click that folder > properties > Security > Add > Advanced > Find Now > locate your user name > click it to highlight it and click OK > OK

you will now see your name in a box called Group or user names?

click OK

you should now have access to that folder

4 more replies
Relevance 83.23%

hi, on my HP laptop running Win Xp Pro sp2 fully uptodate -

I wanted to put on passwords. First password protected the Administrator account and made it private. Then made another admin acct with a different name and a couple of limited user accounts.

I remember all the passwords.

problem - I cannot get back to the Administrator account which has a lot of files etc that I want. I can get on to the other admin-privilege account with no problems. On page that lists all the accounts for logging on, the Administrator does not appear. Controlaltdelete does not seem to help tho one time I did get in so I know it is still there somehow. I get in to the other acct that has administrator privileges but it does not have the files I need.

so - what to do? Thanks!

Answer:Administrator account - cant access

You should find, at the log on (with the display pictures you click), if you pres ctrl+alt+del TWICE, it should bring up a log in box where you can type Administrator as the username, and then your password.

(You may need to try this in safe mode, if it's XP Home)

6 more replies
Relevance 83.23%

How do I access the Administrator's account in Vista.

To be clear, I am not asking about a user with administrator's priviledges. I want to access THE Administrator's account.

Answer:How to access the Administrator's account??

8 more replies
Relevance 82.41%

Had to restore machine using HP Recovery; all is wonderful now except that at login username "Administrator" is no longer an option. Trying user manager from control panel attempt to create "Administrator" and get "That account already exists". Any ideas how I can regain access to "Administrator"?

Answer:Administrator account access limbo

If XP Home, reboot to safe mode.
If XP Pro, press CTRL+ALT+DEL twice at the Welcome screen. This brings up the classic login box. Type in Administrator for the user name, and enter the password. If there is no password, just leave that box blank.

The Administrator account will only appear on the Welcome screen if there are no other accounts on the PC (or you edit the registry to allow it)
You can use TwqeakUI or manually edit the registry.
See the section Hide Users from the Welcome Screen on this page.



1 more replies
Relevance 82.41%

im having a problem and i have no clue whats going on......the internet will connect its windows vista but the internet itself will only work if your logged onto the administrator account. If one of the other users trys to get on the internet it wont come up. Any solutions?

More replies
Relevance 82.41%


On my Windows 7 x64 Home Premium machine I had created an administrator account named Sysadmin with a password. Others in my family need to run programs that require administrator access so they know the password. I've told them repeatedly to right-click on the application and select "Run as administrator" rather than logging into the Sysadmin account. Nevertheless, I would keep finding the machine left logged in to that account. To solve this problem, I looked up how to hide the account from the log-in screen by running cmd.exe as administrator and entering the command: 'net user Sysadmin /active:no'. The built-in administrator account (Administrator) is still on the machine but still hidden.

The problem now is that when I try to run a program 'as administrator' I get the usual dialog box that says "To continue, type an administrator password, and then click Yes." Unfortunately, there's no place to type a password and the 'Yes' button is grayed out. Which also means I can't run cmd.exe as an administrator to make either the default Administrator account or my Sysadmin account active again. Only the Sysadmin account has a password. The default Administrator account doesn't.

Any suggestions on how to regain administrator access in this case?

Thanks in advance.


Answer:[SOLVED] Hid Administrator Account and Now Can't Access It

Try this:

Hit the Start Orb, in the search box type in Administrative tools hit enter, expand the System Tools tree, you should have a line called local users and groups, expand that tree, then under Users double click on the Admin user and uncheck "Account is disabled", see if the account is available to you now.

13 more replies
Relevance 82.41%

Okay, so I setup net user administrator /active:yes and am logged into my administrator account however I'm having a bit of a problem.

The back-story is this, I decided to test out Ubuntu however I'm t much of a gamer to stay with it so I decided to come back to Windows 7. When I reformatted back to Windows 7 and went to my expansion drive I noticed that there was a folder that I hadn't put in there with the name that was smething like ".Trash <somenumbers>". When I tried to delete it it continues to tell me "You need permission to perform this action You require permission from Administrators to make changes to this folder", however as I stated I'm logged into the administrator account.

Thank you for the help, it's greatly appreciated.

Answer:Administrator account lacks access.

I'm on Vista, and have no real prospects of changing to 7. Anyway I also log on as an administrator (not THE administrator) account, but periodically find files I can't access/modify/delete. The solution I have found (and again You'll have to figure out how it applies to 7) is to fiddle the security info of the file or folder in question.

If all goes well:
Right click the file and go to properties.
Go to the Security Tab.
Check the accounts, make sure that your account is there.
Make sure that "Full control" is checked."
If not, click edit, select your account, and give it full control.
Check the other account groups present (e.g. Administrators) in which your account might fall don't have any permisions denied.
If your account doesn't appear:
Click Edit in the security tab.
Click Add.
Click Advanced
Click Object Types and uncheck all except Users
Click Find now.
Double-click your account.
Click OK
Set your permisions to full control as before.
If things still don't work:
You may need to take ownership of the file or edit advanced security settings. In that case you'll have to go to the advanced tab, but lets assume it doesn't come to that for now.

3 more replies
Relevance 82.41%


Recently, I created a second user account for my computer. I didn't realize by doing that, the default administrator account would only be accessible in safe mode.

Unfortunately, there are a few programs I don't see to have access to, some programs that don't have my user profile, and a slew of files that are saved to that user account.

This would be my inexperience speaking, but wouldn't it be easier to just restore the default administrator account?

If I had to just use my new account, the files would be easy to move and the programs would just be annoying, but the thing that's killing me is my Mozilla Thunderbird profile.

Right now, I can't access any of my emails stored in Thunderbird.

Any help would be appreciated. Thanks in advance.

Answer:Can't Access Default Administrator Account

Hi, try the account you are using now> start>computer>double click C drive to viewe folders> program files> from there find the programs you wish to use on the new profile> double click and run .exe file to load programs into new profile.

1 more replies
Relevance 82.41%

Hi guys

I recently put a password on my Administrator account, which i've been using all the time.
I also have another user account with adminstrator privilages which i havent been using.
I cant log in to my administrator account ever since I putt the password on it
It displays the other user account on login screen but not the adminsitrator account
I can access my administrator account in safe mode though
Please guys help, its urgent

Answer:Can't access my Administrator account nomore

If it's the welcome screen you're seeing and you only see the one user, then do CTRL-ALT-DEL twice and the LOGIN screen should appear where you can manually enter the username and password.

3 more replies
Relevance 82.41%

As newbish as this sounds I need help getting Vista to recognise my admin status.

This isnt a simple UAC change or a run as admin issue.

I decided to connect my laptop to my work domain where I have admin privelleges.

I used a generic Admin account to set up the connection no hassles.

Added my username as an admin on laptop which also had admin rights on the domain.

It started when i tried to use a program and it said invalid cd key ..after a few minutes I realised it was due to security and my current admin Status(thought I was an Admin apparently not wtf)

Now I can no longer use the Admin account I had before joining the domain (***\localuser *** dosnt like password no idea why ??)..which is ok

It also dosnt recognise the administrator account I used to set up the network connection.

Now heres where it gets interesting

..I can see the other 2 administrator accounts but it does not validate either password and Im convinced that I am entering them both correctly. I cannot run as Admin/switch user as admin

or change any settings .

Ive looked at guides on how to lock yourself out of Vista and i didnt perform anything of the sort. Its nothing to do with group policy on the network etc ..basically i dont have local admin rights at a loss to explain how thats possible

If anyone has any suggestions on why or how to resolve please say

* I should also mention that this is OEM ultimate and was installed and shipped out without the discs.

So making a password rese... Read more

More replies
Relevance 82.41%

I set up the Admin Account with the incorrect email address - instead of and now I can't access the Admin account.

I have tried to reset the Admin password, but on the it would not even recognise the sign on.

How can I get out of this? Is there a way of resetting Windows 8 or making the correct account the administrator without the Admin access?

Answer:Can't access Administrator Account on Windows 8

Hello Paul, and welcome to Eight Forums.

You might see if this may be able to help. You can do it online from any computer.

Microsoft Account - Change Email Address in Windows 8

Hope this helps,

1 more replies
Relevance 82.41%

When I "upgraded" to Windows 10, apparently I set up everything on the local administrator account. When I went to set up a separate account yesterday it disabled me from getting onto the administrator account, which is where I have everything set up. When I go to log in, both accounts are on the log-in screen but it won't take the passwords for the administrator account, which I know are correct and it even gives me the right hints but won't accept the pw. It says, "Your password was changed on a different device and you must sign in to this device once with your new password and then you can sign in with your new PIN. Well, I haven't added any devices, just a new local account. I really need to get back into the administrator account since that is where everything is. I've done the prompt, CMD, net user administrator /active:yes and it just denies access obviously because I am logged in as an administrator. Help

Answer:Why can't I access my local administrator account?

Which windows you upgraded from?

3 more replies
Relevance 82.41%

My friend wanted to delete the pwd for my Administrator account, did something and I can't access the Administrator a/c after that :-)I have checked the Administrator a/c as follows:Go to Start->Run...Type compmgmt.mscIn the computer management console click on the plus sign next to (Local Users and Groups)... then the (Users) folder.Then the description of the missing Administrator is given as "Built-in a/c for administering the computer", same as the Guest a/c.After look for the missing account at logon screen, right click on it, and choose Properties. Click the (Member Of) tab. Administrators & Guests is listed here. When I tried to remove "Administrators" entry, its displaying "one or more errors occurred while recording group membership changes for user Administrator".How do I get back my previous settings and files of the user account Administrator ?

Answer:lost access to Administrator account

Have you tried to open command prompt and type in:net user Adminitrator /activate:true??The original poster should always write the last response !!!Let us know, if the problem is solved !!!

3 more replies
Relevance 82.41%

HiWhilst trying to remove the need to keep using a password to activate my new PC computer in Windows 10, I'm somehow now not able to open some programs like defraggler and ccleaner. A message keeps coming up you must have "administrator privileges". I think that I must have deactivated the administrator account by accident whilst trying to do this. I managed to deactivate the need for a password on my laptop with no trouble at all!!I've tried "run as administrator" but a small error window comes up with a "to continue, type admin password then click yes" message in the small window BUT there's NOWHERE for me to type the password in the small window. Presumably this is my own password?? This prevents me using the usual net user administrator/active:yes prompt in the command prompt box to enable me to reactivate the administrator account because I can't log in as the administrator. It's a Catch 22 situation!!Any help or suggestions will be gratefully received. Many thanks in anticipation.Best RegardsPeter

Answer:Can't Access Administrator Account Windows 10

Watch a video. that work?

9 more replies
Relevance 82.41%

HiWhilst trying to remove the need to keep using a password to activate my new PC computer in Windows 10, I'm somehow now not able to open some programs like defraggler and ccleaner. A message keeps coming up you must have "administrator privileges". I think that I must have deactivated the administrator account by accident whilst trying to do this. I managed to deactivate the need for a password on my laptop with no trouble at all!!I've tried "run as administrator" but a small error window comes up with a "to continue, type admin password then click yes" message in the small window BUT there's NOWHERE for me to type the password in the small window. Presumably this is my own password?? This prevents me using the usual net user administrator/active:yes prompt in the command prompt box to enable me to reactivate the administrator account because I can't log in as the administrator. It's a Catch 22 situation!!Any help or suggestions will be gratefully received. Many thanks in anticipation.Best RegardsPeter

Answer:Can't Access Administrator Account Windows 10

Watch a video. that work?

9 more replies
Relevance 82.41%

Help....I uninstalled the games that came with my computer and lost access to my administrator account. I had two accounts, one admin and one guest. Everytime I try to make changes, it requests my administrator password - but doesn't recognize it. Any suggestions?????

Answer:Lost access to my administrator account

Hello rtd, welcome to Seven Forums!

Are you the owner of the PC or is it someone elses'?

4 more replies
Relevance 82.41%

So Im using Windows 7 and I made an account for my nephew so he can use without nagging me about entering in a password. But I wanted to make it so that he cannot download anything or edit any files on the C: Drive without a admin password.

Long story Short, I changed the security settings on C: so that it will not allow anyone who is not Admin to acces any files in the C: folder. My problem is that it locked everyone (Everyone!) out of C: ... Any UAC settings or account settings cant be done. My account is an admin and anytime it try to acces anything or run anything as administrator, It says Access Denied. (BTW I never get a prompt to put in an admin password).

Ok So I went on safe mode and made it so that the Built in admin would show and I logged on it. I opened an elevated cmd and tried to change the uac settings.. but all I get is an ACESS DENIED!! I dont know what to do and I do not want to have to reset the whole computer

Also: I cannot use system restore because it says acess denied.

Answer:Access Denied! On Administrator Account?

Well of course you are locked out you are part of the same group that you changed. You broke your computer attempting to do something you do not understand. You are going have to reinstall.

Now...get this. You CANNOT lock out people from accessing the system drive. If the user cannot access and read files from the system drive they cannot login. I don't know what you were trying to do but it was going to fail from the start.

1 more replies
Relevance 82.41%


I have spent several hours setting up a Vista machine. On it I had the Adminstrator account enabled and a standard user account. I took a backup, using the standard Vista backup, of the machine prior to sysprep. I also took a ghost image once the machine had syspreped and shut down.

On reboot it appears the Administrator account has disabled itself which I realise is the default state for the account. I therefore have no admin account live on this machine.

Does anyone know if there is a way to re enable this account if there is no other administrator account active, or could I use the MS backup that I took prior to disabling to restore it back to it's pre sysprep state.

Any help would be gratefully received. I'd really like to avoid going through the whole process of rebuilding the machine.



Answer:No access to Administrator account following sysprep

Hmmm, the User account you setup during install is an Admin Account-did you use the Hidden Admin account to reduce the priviledge to standard User?
This thread is similiar to your issue:User Account question on new install

Further troubleshooting methods-
Administrator Account
Safe Mode
System Restore - How to

note- Left Image is Normal User Admin Account. Image on right shows the Hidden Admin Acct Activated.

7 more replies
Relevance 82.41%

In Win 7 Home Premium, I apparently did something wrong as I can no longer access the administrator account on my desktop. I am logged in as a guest and have tried just about everything suggested here. I have started in Safe Mode but can't access admin. I have used the installation disk to do a repair and used the activate command in the command prompt. I used the "enableadmin" mentioned on this site. Regardless of what I do here, when I restart I am back in Windows as a Guest. Even doing a system restore made no difference.

It would appear I have to do a clean install but before doing so thought I would ask to see if there is anything else anyone can suggest.

Answer:Unable to access administrator account

have you created a password reset disc/usb??

you could try that and see if it works?

on the admin logon when it fails click reset password and use the disc/usb to reset it
make sure the disc or usb is already plugged in

just a thought

sadly my neighbour had the same problem, whoever was messing on the guest account had changed settings/services rendering admin account useless leaving me no choice but to reinstall

i'm sure theres a better solution and more technical folk will be able to help you

3 more replies
Relevance 82.41%

I am logged on as administrator, but when I try to access certain programs or files I am refused to access as a limited user.

Can anyone help?


Answer:Question about administrator account and access

Hi there,

you can access such files or programs by doing a "right-click" on the file/shortcut and "left-click" on "Run as administrator..".

Then the application will be executed wirh maximum rights and full access.


2 more replies
Relevance 82.41%

I typed a document into an administrative account and cannot retrieve it.

Answer:lost access to Administrator account

Who has the admin account that you used? A Pit Bull is like a gun you can pet. And there is no safety on it.

2 more replies
Relevance 82.41%

Hi,I am running Windows XP Home Edition Service Pack 2, and lately, I have being experiencing real trouble with it. This wouldn't of happened if I didn't install that VistaXP theme. First, Windows would start popping up the search dialog box every time I opened a folder.So that was fixed, after I really messed things up. Unfortunately Microsuck Microsoft just wanted to make a profit by using "Pay-us-and-shut-your-mouth" support.Whenever I open a folder, it will say something like:"C:\WINDOWS. Access is Denied."What?!?!?!My permissions are correct. The stupid thing just doesn't let me in!Knock Knock, it's John! Come on, LET ME IN!I forgot to create a restore point this month, so I can't use system restore.So what can I do?

Answer:No Folder Access - On Administrator Account?

Try taking ownership of the folders - see kb308421

1 more replies
Relevance 82%

When I try to enable Personal Firewall and Intrusion Detection I get this error message "You do not have the necessary rights to configure the item you have double clicked" Anyone have this problem before? And if so what options do I have? Thank you

Answer:Norton Firewall administrator access denied

Are you logged in as an administrator? Also isnt there an administrator username/password for Norton firewall that you have to log in as first?

1 more replies
Relevance 81.59%


My Windows XP Home SP2 account is an Administrator and I just installed a FPS game and I cant run that game because it produces an error saying that the games EXE folder needs to writable.. but when i try to make it writable windows tells me "Access Denied". How do I correct this so I can play my game??

also, of the files and folder it DOES let me change the change doesn't actually happen.. it looks like it does but it doesn't


Answer:Administrator account not able to change write access...

13 more replies
Relevance 81.59%

10/3/10 My laptop suddenly turned off, I think it's because my laptop overheated (it was hot) So I waited 30 minutes then turning it on.
So I clicked my Administrator(main) account, typed my password and stuck with Welcome message.
I logged in with another account(another Administrator account) and used System Restore to fix the problem.
Now I have another problem, when I log in to my main Admin account it says "Welcome" then "Preparing your desktop".... then at the lower right corner it says you cannot access your files... it's temporary and will be deleted after you log off or something..
It tells me to log in later so I did...
I turned off the computer and didn't use it for a day and still it prepares my temporary desktop for this account.
Help please?

Answer:Cannot access my active main Administrator account.

It sounds like you may have done some damage to your hard drive. Or at least damaged some parts of your user profile. I would suggest backing up any important data, and double checking that you made a back up of everything you will need. Then perform a full reinstall of your operating system.
If you still have problems run diagnostics on the drive.

4 more replies
Relevance 81.59%

I have three networked pc's. Two run XP and One is Vista. They are networked as MSHOME.

On my Laptop (Vista) I have two user accounts - Administartor and Public. I used to have a third user account "Owner" but deleted it.

I gave laptop's administrator account full sharing privileges for c drive. I can see the c drive icon from the other two pc's network panel but cannot access it - access denied. I can get to the Public user account and used to be ble to get to the old owner account but not into the c drive.

What else do I need to do to grant access to the vista laptop c drive from either of the two other pc's over my LAN?


Jim Denneny

Answer:Vista Administrator Account Network Access

Check 'file and printer sharing' in Windows firewall and make sure it's ticked,


2 more replies
Relevance 81.59%

I created two accounts on my computer Win xp os, One Administrator and the another. My computer does not show me the two accounts on the login screen so I don't get the option to log onto my Administrator account. It automatically goes to the second account. finaly I diovered that the second user account type is adinistrator too and no way to change it limited nonallowed option, so it seeme to me there are two admin accounts. I need to access to the primary admin account so that I can delete some programs from c: partition from Add & Remove programs from control panel which is something I can't do it because it tells me that thelocation of the file it can't be found. my c: has just 2 Gbs size free left from 20 Gbs in my desktop coputer. What can I do to fix this?

Answer:I can't access to my primary administrator account user.

Press F8 when you first turn on the computer should bring up some menu choices, pick safe should get the admin account then, you can use the admin account to make your other account limited if that is what want. With only 20g of space you will likely keep running out, I would consider getting a large hd.

6 more replies
Relevance 81.59%

Hello Guys,

Done a factory resetting,want to delete unwanted files,but couldn't.
Most of the thread here having the same problem are quite old and asked to start a new one.

I have tried sliding the bar lower on UAC,Tried to take the ownership of the particular folder but couldn't.

%windir%\System32\cmd.exe /k %windir%\System32\reg.exe ADD HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /v EnableLUA /t REG_DWORD /d 0 /f

%windir%\System32\cmd.exe /k %windir%\System32\reg.exe ADD HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /v ConsentPromptBehaviorAdmin /t REG_DWORD /d 2 /f
Tried the above comand prompt too

Pls advise me.


Answer:Access denied Even though logged into Administrator account

What folder are you trying to access?

2 more replies
Relevance 81.59%

when i turn ion my computer i am unabled to get into my tak manager it has been disabled by the administrator. when i try to get open admin it wont let me have access ive tryed to use adawre avg and still i cant find out what is going on i need help!!!!

Answer:administrator account locked, unable to access

Have a look here; click here

9 more replies
Relevance 81.59%

How do i access the already built-in administrator account so i can make security/privilege changes so that i can change time servers using the command line. because every time i use the NET TIME command it gives me a "access denied" error; which tells me something, only Im not sure what needs to be changed. Also, it says I already am a administrator so why is it giving me a access denied message? This is in Windows 7 ultimate 64-bit.

Answer:administrator account/access denied message

Try using an Elevated Command Prompt to run it.

1 more replies
Relevance 81.59%

Hi, all. My first post here. Great forums and info. Wasn't sure if this was an OS, security, or networking question. So I thought I'd start here. Let me know if it's posted incorrectly.

I'm using Windows XP Home SP2 and am connected to the internet through a shared router (via ethernet cable direclty to the router). All firewalls (except the router's firewall) have been disabled.

If I put a password on the administrator account on my PC, I'm unable to connect to the internet. This is the only accounton the PC (guest is disabled; no limited accounts). All network connections are fine - nothing is dropped or missing. Once I delete the administrator account's password, internet connection is back.

Does anyone know if there's a work around for this? What are the security risks if there's no password on the administrator account? I do keep sensitive files password protected at the program/file levels. I'm not too worried about PC being stolen or anyone looking at it while I'm not home. Thanks for your time and help.


Answer:Administrator Account with Password Disables WWW Access

7 more replies
Relevance 81.59%

My 15 year old son was trying to bypass Cyberpatrol and in the process of tring to change his account from an adminstrator to a standard user I've made things worse. I changed the administrator account in his name to a standard user account but there was no other administrator account on the PC other then something called CYBERPATROL_SERVICE which is an administrative account istalled automatically by Cyberpatrol. This was the first mistake. Then he guessed the password to Cyberpatrol and attemped to uninstall only 'half' uninstalled it, leaving a real mess of error messages and no access to let me change anything. I can now neither reinstall cyberpatrol or unistall it, nor can I see a way to log back in as an administrator to effect any changes to put things right. Three emails to cyberpatrol have elicited no response so I'm coming to the conclusion the onlu way out is to reinstall Windows 7 and find a different web filtering program- is there any way to log back in a an administrator? I didnt delete the admin account, only changed it to a standard type. Then If I can get back in as a administrator how can I get rid of the unwanted Cyberpatrol?
Thanks for any suggestions......

Answer:User account problem ; cannot access administrator

6 more replies
Relevance 81.59%

after I started up my new Dell inspiron with Vista Premium 32bit , I set up an admin account for myself and two additional user accounts for my kids. While I was logged on one of the kids messed with the account info. Now I am locked out of the admin account, but am still able to log in to my kids account.
Is there any way to recover the admin account or create a new one without having the old info?

Answer:lost administrator PW, still have access with one other user account

Hi Bayern, and welcome to Vista Forums.

This tutorial may be able to help you by resetting the password for that account. You may need to use Method Three.

Reset User Account Password

Hope this helps,

1 more replies
Relevance 81.59%

Hi all,

On my installation I have three user accounts as thus;
We use the admin account only for system maintainance other wise the other accounts are day to day running accounts.

Administrator (admin privileges)
Me (standard restricted priv.)
My partner. (standard restricted priv.)

For some reason, the administrator account will not allow itself to connect to the internet.

Yet the two restricted accounts are having no problems at all.

Any suggestions on what might be the cause?

Answer:Administrator account can't access internet connection!

I reset all IE8's settings to default and now it's fine!

I only realised when I thought i'd boot firefox just to see, and it worked fine.

1 more replies
Relevance 81.18%

On Windows7 Pro,  trying to run IIS.  The way I am used to execute is  on the browser "localhost".  I used to have the code in the directory  C:\inetpub\wwwroot.   Even before I copy,  I am hoping to see
the image IIS welcome page.  Once it is successful, want to copy the code as that was the way I used to do in Window XP.    However I am getting the following message.  I have administrator access to the machine and gave full permissions
to the folder  'C:\inetpub\wwwroot'.  Still the same message. 
Error message 401.3: You do not have permission to view this directory or page using the credentials you supplied (access denied due to Access Control Lists). Ask the Web server's administrator to give you access to 'C:\inetpub\wwwroot'.

Can someone help me to address this issue.  Thanks a lot in advance. 

Answer:Error message 401.3: You do not have permission to view this directory or page using the credentials you supplied (access denied due to Access Control Lists). Ask the Web server's administrator to give you access to 'C:\inetpub\wwwroot'.


You can click the IIS hyperlink in my previous post or using this one


Vincent Wang
TechNet Community Support

19 more replies
Relevance 80.77%

My Son And I Share A Laptop Running Windows 7 Home Edition , Am The Administrator And He Is The Standard User But He Keeps Going In And Changing My Account To Standard User And His To Administrator , Can Someone Tell Me How He Is Doing It And How Can I Put A Stop To It

Answer:How can a standard user gain access to an administrator account?

My first guess would be that he knows your password, or have managed to install a keylogger program to find out what password you type. Check in Control Panel - Programs and Features if you see any newly installed program you don't recognize. And change your password. And do a full scan with your antivirus.

Some keyloggers won't show up in the list of installed programs so take a look here as well:
How to detect if a Keylogger is installed? - Microsoft Community

Some laptops have a finger scanner and come with software you can configure to use your finger instead of typing a password. Mine has this and I've set a long and difficult password so even if someone saw me typing it they wouldn't remember it. But with this feature I type this in only ONCE in the finger scanning software, and then I only use my finger. Works very well.

6 more replies
Relevance 80.77%

I had only one user that was having Administrator Rights without password. I made one more user and gave him Administrator rights with password. Now I made my earlier Administrator account as a Local Account. But this local account is able to view Administrator account documents and desktop. How to stop Local account having access to Administrator documents.

More replies
Relevance 80.77%

I had only one user that was having Administrator Rights without password. I made one more user and gave him Administrator rights with password. Now I made my earlier Administrator account as a Local Account. But this local account is able to view Administrator account documents and desktop. How to stop Local account having access to Administrator documents.

More replies
Relevance 80.77%

After add a regular account to an administrator localgroup to access to some Local users folder in c:\users\UserName folder and then I deleted this regular user account from the administrator localgroup,however this regular user account now can access to any user account folder previously cached file accessed located in c:\users\UserName.
How can I prevent this regular user account from accessing to other users folder without administrator priviledge and without restart the computer?

Answer:After add a regular account to an administrator localgroup to access to some users fo

While logged in as UserName you can set file and folder permissions to the folders you would like and explicitly deny access to a particular folder. To do so simply follow this tutorial - Folder Permissions

If the Administrator account had taken ownership of that folder then unfortunately the only way you are going to be able to deny that account is to then take ownership with a different account. This would require administrative privileges. To do so follow this tutorial - Take Ownership of file

Hope This Helps,

3 more replies
Relevance 80.77%

I enabled the hidden administrator account so I could have access to all the files and folders that my normal admin account can't get into. However, after logging into the account I'm still getting access denied errors from the folders that I can't get into as a normal user. Isn't the hidden administrator account supposed to have access to everything? It seems to be acting like a normal administrator account.

Some background: I originally had the Windows 7 RC on my computer and the hidden administrator account seemed to be able to access everything. I recently did a clean install of Windows 7 Professional OEM and have been trying to get this functionality back. I don't plan on using it often, but there are a couple restricted folders I need access to and I don't like the idea of not having full control of my computer if I need it.

Any help would be appreciated!

Answer:Hidden Administrator Account doesn't have root access?

Quote: Originally Posted by Rava

Isn't the hidden administrator account supposed to have access to everything? It seems to be acting like a normal administrator account.

Welcome to SF

All accounts with administrative privileges are equally "powerful". That doesn't mean they always have access to everything, but that they can deactivate and even reverse any and all security barriers put in their way, thereby gaining access to anything, should they really wish to do so.

Quote: Originally Posted by Rava

Some background: I originally had the Windows 7 RC on my computer and the hidden administrator account seemed to be able to access everything. I recently did a clean install of Windows 7 Professional OEM and have been trying to get this functionality back.

What you're probably experiencing is an inability to access content whose security descriptors only allow access by the previous installation's accounts. If that's the case, you can simply "take ownership" (there are several tutorials on that topic around here) and the files will become "yours".

Quote: Originally Posted by Rava

I don't plan on using it often, but there are a couple restricted folders I need access to and I don't like the idea of not having full control of my computer if I need it.

"Restricted... Read more

1 more replies
Relevance 80.77%

So... after many years having this problem, I decided to post for some help. I've been using this computer (Acer Aspire with Windows 7 Home premium x64 on an Administrator account) without issues for quite a while. One day, like two years ago, I noticed something weird while using Calibre (the virtual library software): the program was not able to save or edit files because it was not run as administrator. This was odd, because it was not supposed to work that way, and it worked fine without admin privileges before, but then I got used to using it as administrator. After that, I noticed that other programs were having this issue as well (Steam, Spotify, many others) and I gradually integrated into my workflow the use of programs as administrator... until I got fed up recently.

I've been looking for help and answers but it seems no one or almost no one has this exact problem, so I thought I'd better ask for help.

Just to be clear, this has nothing to do with UAC. It is just that if, for example, Spotify is running without admin privileges and it wants to update, the update fails. I have to restart the program as administrator and then it can install whatever it wants. Every installation I do has to be done through rightclick->run as administrator, as an unelevated installation file will fail.

I've recently tried to take ownership of my C:\ drive, to no use. I also tried resetting the files and folder permission to default with the use of

secedit /configure /c... Read more

Answer:Built-in elevated administrator account has access denied

Good method to mess up Windows install once and for all Stop messing with the permissions imho.
It may very well be a registry issue.

Did you try to make another administrator account and see if programs work well with it?

3 more replies
Relevance 80.77%

Under Win7 I set up an additional user account named "admin" which is member of the user group "Administrators". The predefined account "Administrator" is disabled. I did this on all four PC's in my home network. All PC's are
using Windows 7 pro except one which is already upgraded to Windows 10 pro. All PC's are members of a work group.

On one PC I set up some shares which can be accessed by all users for reading very easy because all accounts exist on each PC and the passwords for the accounts are the same on each PC.
What now happens (or better to say not happens) is the following:
A normal user on a PC can access the shares on the Win7 PC providing the shares without any problems. The user "admin" can not access. The error message tells me, that the account is not enabled. This happens on the Windows10 PC and on one Windows
7 PC. It works without any problems from the third PC.

When I enabled the account "Administrator" on the Win7 PC providing the shares it works. It seems, that Windows uses the wrong credentials to connect to the share. It is confusing that it occurs only on two of three PC's.

If someone could help I would be grateful.

Answer:Access to shares using account Admin instead Administrator does not work

Hi Biker, 
Thank you for your question. 
For troubleshooting, we could do the following steps: 

Configure the share file on other PC, then use this account which has admin permission to check if the issue persistDelete this account profile on two PCs which share didn?t work, then rebuild the Windows profile to check if the issue persistTurn off Windows firewall on two PCs to check if the issue persist 
If there are any questions regarding this issue, please be free to let me know. 
Best Regard, 

Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Jim Xu
TechNet Community Support

4 more replies
Relevance 80.77%

I've wanted to put my laptop back on windows XP for a while, after having changed it to Windows 7 recently because it was really slow. Windows 7 made it slower, so I've wanted to change it back. I finally took the time to change it back today, going through multiple problems along the way, but not when I log into the Administrator account, I can't access any programs. When I select a program to boot, I get an error message saying "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item. I've tried so many things to get this fixed. I've been all over the internet but it seems nobody has had this same problem. Please help!

Answer:Solved: Can't access any programs on Windows XP administrator account

10 more replies
Relevance 80.36%

At work Recently I formatted my laptop , I have got two accounts , domain (AD win2003) account and standalone account.

Domain account is useranem : zillah , password : catcat ,,,,fake one

Standalone account (administrator privildge): uname : boss, password : forum,,,,fake one

I tired these within our LAN , I can login into both accounts (zillah and boss).

We are using exchange server 2003 for the email account and outlook 2003 as client .

I can access my work email account when I login as : zillah (domain), but I can not access my email account when I login as : boss (stand alone) ?

Before formatting I was able to access my work email account when I logged in into both accounts,,,OS on my laptop is win2003!!!!

More replies
Relevance 79.54%

Hello all,
   Working with a client who wishes to have a laptop usable by both staff and management at his restaurant. He wants the management to have an unrestricted Administrator account, but wants the staff to have a restricted user account such that they
can only use the web browsers to navigate to three specific sites. (btw, the laptop is on a domain) Have been doing research on this for hours now and can't seem to find a solution to what should be a simple problem. All the software suggested costs money,
which the owner is not interested in. Any help?

More replies
Relevance 79.13%

Hey guys,

A friend of mine recently gave me an older gaming rig of his, because he isn't particularly computer savvy and didn't want to deal with the BSOD loop it's been stuck in.

I don't know much about the specs of this computer, other than the fact that it is custom built and running windows 7 professional.

I get a blue screen after the windows logo freezes on start up, and when accessing "advanced options for system recovery and support" to try and do a full system restore, I am met with the admin login page, and he doesn't remember his password himself. A stupid problem, I am aware.

Any chance I can get this to work out? Thanks for your time.

More replies
Relevance 79.13%

Hey guys,

A friend of mine recently gave me an older gaming rig of his, because he isn't particularly computer savvy and didn't want to deal with the BSOD loop it's been stuck in.

I don't know much about the specs of this computer, other than the fact that it is custom built and running windows 7 professional.

I get a blue screen after the windows logo freezes on start up, and when accessing "advanced options for system recovery and support" to try and do a full system restore, I am met with the admin login page, and he doesn't remember his password himself. A stupid problem, I am aware.

Any chance I can get this to work out? Thanks for your time.

Answer:Windows 7 Professional Stuck in Booting Loop, Can't Access Administrator Account

Hi. . .

Since you are the new owner, I would suggest that you try to reinstall Windows.

There is an "F" key or key combination that you can press during boot-up that will invoke the HDD recovery partition. Try F10, F2, F12, ESC keys individually during boot-up and see if one leads you to Recovery.

If none work, please post your system info (manufacturer and model) so I can try to look up the info for you.

Regards. . .


2 more replies
Relevance 79.13%

I have a new installation of Windows.  There are few directories that my administrator account cannot access, it replies that I do not have the necessary autorisations, to click Continue to permanently access this folder.  When I look at the security
of the folder, the group Administrators is there, with full control.  My user is part of that group.
Why is Windows not letting my user access the directory without adding my specific user to the directory security?
How to resolve all directories like this?

Thanks, Dominic

More replies
Relevance 77.9%

How can i find my email address? I have an email account but cannot find it.If there is a little device to click on to in order to open the email account I cannot find it .

Answer:I have an email account but cannot access it.

Who do you have the account with?How do you access this account, via a web page or an Email client like Outlook?There is no magic button you can press to open your Email account as they are all different.Stuart

3 more replies
Relevance 77.9%

Hi all,
I am a bit of an ignoramus and new to this game so you'll have to bear with me !
A friend actually has the following problem and rang me for help( more fool him )and I've emailed his ISP (Freeserve) to see if they can shed any light on the matter but thought I'd probably have more luck here.
He has normal internet access but cannot connect to his email account and instead gets the error message:
"The connection to the server has failed. Account:"", server:"",
Protocol: POP3, Port:110, Secure(SSL):No,Socket, Error: 10060,
Error number: 0*800CCCOE"
It would be great if anyone can help me(him) with this problem.
Thank you in advance !
Best regards, Sharrow

Answer:Cannot access email account ?

Account:""Click to expand...

Get him to check his settings ... looks like he used TOP instead of pop ... and don't use any capitals.

The address of the Freeserve SMTP mail server is:
The address of the Freeserve POP mail server is:


11 more replies
Relevance 77.9%

hi i use 2 email accounts with windows live problem opening one of them as ive forgot my password the other one is ok I use windows 7 and internet explorer can you help me access it thanks for help kirriejim

Answer:cant access my email account

email (from your good account) your email provider (gmail / hotmail whoever) and ask for your details or a way to change your password. you can quite often do this via the web base mail if it has one.

2 more replies
Relevance 77.9%

Hi.I just made a new email account with not-very-hotmail using the same way I always do. It wanted my country and time zone, as if Australia could be -12 hours. I "saved" it, allegedly, then it demanded I sign in with a "Windows Live Custom Domains Work or school account" on this link. What stupidity is this? I don't want a custom anything account. I want to access my newly-created hotmail/outlook account.When I clicked on the link "Can’t access your account?", I put my newly-created email address in and it said, Microsoft Accounts or personal email addresses don’t work here. Make sure you enter your work or school account (e.g. [email protected]). If you want to reset a Microsoft Account password, click here. I don't want to reset my password. I want to access my new account which I just created not 30 seconds previously. I looked online for "I don't want a windose live custom domain" and a result was, "Microsoft ends support for custom domains in free email service" from the 10 Apr 2014, so why try and force me to have one now? I have never heard of them before, nor do I want one. What are they at Micro$oft doing - or not doing? Please help me sort this nonsense out. Thanks.

Answer:Can't access new email account

I suggest getting an email off of - It offers some cool domains, and it's fast, easy, and reliable.My email is

1 more replies
Relevance 77.9%

hey guys, this is regarding a hotmail account. does anyone know if it's possible to check the last time the account was accessed so i can get a good idea?

i have changed the password, but i just want to be sure.


Answer:I think someone is trying to access my email account

I think the answer is NO
there are no login logs available to you ...
there maybe a third party software - but i have never used

3 more replies
Relevance 77.08%

i cannot get onto the internet and have not had access to my emails for over a week, i am not able to set up my email account either.

Answer:cannot access internet or set up my email account

I'm assuming you only have one issue, not being able to connect to the Internet, and that the other two are due to it."i cannot get onto the internet" Give us details of your setup. Are you using Wifi or Ethernet cable?Is the computer icon showing near the clock at bottom right?We can help if you give us more information (including computer make and model number).Always pop back and let us know the outcome - thanks

2 more replies
Relevance 77.08%

My partner has her own PC and email accounts.Recently, maybe 6 or 7 weeks now, she has been unable to access her Hotmail email account. She can log in OK but when she goes to Inbox it says "no messages".If she logs in to her Hotmail account on my PC it shows 15 new messages. She is able to reply/delete as necessary.Both PCs are Win XP SP2, on NTL (Virgin) Broadband. My PC is Wired, hers is on a wireless adapter.Any ideas please?Thanks

Answer:Can't access Hotmail email account

Seems like no one has an answer to this problem so I will shut it down.

3 more replies
Relevance 77.08%

Started with 8.1 yesterday. During set I was asked to use my MS account name and password. I forget both. When I tried to login using my email but ask for a password reset the system indicated that the name ( ie email) was not recognized. So I tried to create an account using my email and the system states that an account already exists. So I cannot create a new account nor can I use the account name to reset my password. I am beyond confused. thanks for the help.

Answer:cannot access MS account / create a new one with my email

Microsoft Live was hacked around Thanksgiving. No one has been able to access their accounts since then. Microsoft has been no help to anyone in this kind of situation you are having, from the posts I am seeing on their Facebook page.

2 more replies
Relevance 77.08%

Are there any other websites besides Mailstart that will allow you to access any web-based email account? I need to be able to access a Yahoo! Mail account, but our new proxy is blocking all access to Yahoo Mail. Mailstart used to allow you to log into any web-based email account from their website but now they have changed to Webbox and are charging for their service.

Answer:how to access any web-based email account - HELP

You could try

I know it can access any POP mail account, I'm not to sure about webmail such as yahoo, you can give it a go though

1 more replies
Relevance 77.08%

OK... one problem solved... another one surfaces. My problems of extremely poor DOWNLOAD times was rectified when I tried... just for the hell of it.... a freeware connectivity tool called WinOPTIMIZER3000.... after installing this program my DOWNLOAD speeds went from about 54k to over 2000kbps Evidently.... it tweaked one of my settings that must have been set for dial-up....anyway... my surfing is now great!

Anyway.... I can no longer access my dial-up accounts email with OUTLOOK EXPRESS when I try to send or receive mail.... I get this error message.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was .XXXXXXXXXXXXX Subject 'Just a quick note ', Account: ' Server: '', Protocol: SMTP, Server Response: '550 5.7.1 .. Relaying denied', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79
Now... I was told that as long as my account was still active and was POP3 I still should be able to use my OUTLOOK EXPRESS as before to send and receive email.

When I go to TOOLS/ACCOUNTS .... my original dial-up servers are still listed as the active accounts but I am not able to send or receive email without getting these error messages.

What should I do? If my dial-up mail server is POP3, why is it rejecting my email? Are there setting c... Read more

Answer:New Problem..... cannot access POP email account?

Does that happen with all emails? Just curious because the message stated "because one of the recipients was rejected by the server" which would lead me to believe it simply had a problem with one of the addresses you were sending it to, not necessarily that it's from you.

Also found some additional information (below). Not sure what changes that little tweak made that would cause that.

This problem can occur with the following configurations:

You are logged in to a Local Area Network that has an Internet gateway and attempt to send e-mail through an Internet Service Provider's SMTP gateway.
You are dialed into an Internet Service Provider and attempt to send e-mail through another Internet Service Provider's SMTP gateway.
You are using a cable modem or ADSL to get to another Internet Service Provider and attempt to send e-mail through that ISP's SMTP gateway.

This problem affects all messaging clients, regardless of manufacturer.

Customers should contact their ISP for assistance since this problem is not caused by the e-mail client. From a messaging client standpoint, there are no solutions for customers who have ISP's that block all SMTP Relay traffic.

Most of the new SMTP e-mail gateway software can allow relaying for specific IP addresses. This is how cable modem and ASDL users will be able to continue to use their same ISP. The Cable Modem/ASDL provider must provide the customer a static IP address, in-tu... Read more

3 more replies
Relevance 76.67%

I know pretty much nothing about computers other than I like to be on one, but the computer I am now won't let me install or run certain programs because I don't have administrator privileges. Whenever I try to create a new administrator account it says I have entered in a character I shouldn't have, and it is just generally annoying the heck out of me as I got a new game at Xmas, which I have still not been able to play on because of this. Any help with this would be greatly appreciated, although keep in mind I know nothing about anything ever, so there may need to be a lot of explanation.
My Computer says I have Windows 7 Professional on a 32-bit operating system.

Answer:Windows has made a new administrator account which I can't stop

If this is your PC you should be operating under an Administrator's account.

Whose PC is it, as there is always at least one Admin account and it should belong to the owner?

If so then ask that owner to either provide the password for what you want to do, or have them set up an Admin account for you - which must itself be password approved.

What I would do if it is my PC is Clean Reinstall - Factory OEM Windows 7 to set up my own Admin/owner account during install and to get rid of the corrupting Acer bloatware that smothers Win7 native perfect performance. If you will stick with the tools and methods given in the blue link tutorial (everything needed is provided) then you will get and keep a perfect install. Save a backup image after setup so you never have to reinstall again.

1 more replies
Relevance 76.67%

So in my infinite wisdom, I created an administrator account to bypass all of the 'Admin Permission' popup windows. Unfortunately, I cannot find a lot of the pictures that were on my old account. I did delete the other account. I'm asking, though, because some of my other pictures are still on the computer. Are the other ones hidden somewhere? Is there some way that I can do a system restore to before I changed the accounts?

Any help is appreciated!

Answer:Vista- Made an administrator account, all files are gone

It's Windows' built in security at work. All files and folders have an Owner, and only that owner can access them. You have deleted the user account that owns these folders so now you can't access them.

Let us know what version of Windows you are using and someone will show you how to activate the hidden Administrator account. That account has unfettered access to everything regardless of owner and has the power to change ownerships to your current user account. The steps required for that can then be provided.

14 more replies
Relevance 76.26%

In our 3 man office, we use a mixture of Outlook 2003 and Outlook 2007. We don't have exchange server. We have an email account that is our "service" account. Right now, whenever someone needs to send an email using the "service" account, we have to wait for the pc to be free and then send email from there. I know the pst file is not shareable. But, can someone suggest how we can have one email account that is accessible by multiple users and have the incoming and outgoing emails located in one files? Thanks.

Answer:How to access one email account by multiple users

You also want this to work across multiple PCs, not only multiple users, right?

If it is IMAP email there is really no problem. No need to worry about one file or set of file, because each computer will be synced with the email server.

If it POP mail you may be able to to it, but I do not know Outlook to say for sure. It would, of course, involve designating one PC as the host, share the files, and then redirect Outlook on the other PCs to use those shared files.

1 more replies
Relevance 76.26%

I have a POP3 email account, through my web hosting set up (rather than my ISP). I would like to be able to collect the emails when I am at home and work from the same laptop, however at work I cannot download emails using outlook. I cannot see any settings in Outlook to change. Could the problem be with the work network/firewall etc blocking access?

Answer:Access pop3 email account from 2 locations.

It could be that port 25 and port 110 have been blocked at work by the firewall, which are the normal ports for pop and smtp. Your normal email traffic at work would go via MS Exchange Server if you are on a big network which is something like a router to the outside world.

1 more replies
Relevance 76.26%

Using Office XP.

We already have the code set up to send the email but is it possible to set it so that the email is sent from an email account other than the default.

Answer:Send Email From Access - Not Default Account

7 more replies
Relevance 76.26%

I got an email from Microsoft this morning for unusual activity -- basically someone accessed my account from China. I logged into (directly) and noticed the activity in my log. So the email was legit. I changed my password.

Is there anything else that I should do to insure nobody has access to anything? I have OneDrive set up, but have never used it. Some of my OneNotes are online, but they aren't security sensitive. I mainly have the account for my Office 365 subscription.

They didn't add any info to security contacts (email/telephone) to authorize changing passwords, and my password wasn't changed. My credit card info is stored, but only the last 4 digits are visible. My address is online. The email I use (iCloud) uses a different password with two-factor authentication enabled.

More replies
Relevance 75.44%

I clicked on mail on the start page and eventually got an error message. Why is it so hard to transfer my email account from Windows 8 when all my other info seems to be there?

Answer:I downloaded windows 10 and now it can't access my email account. what can I do?

You may just need to set up your Charter email manually in order to start using it again. If it didn't upgrade with the rest, then you'll just have to re-enter your information to set it up again.

2 more replies
Relevance 75.44%

While I have another post on this issue already, I considered it advisable to make another post due to some significant new information that should come to the attention of viewers. I have learned that my access problems with my Yahoo mail account are somehow browser related because I have installed two more browsers and have different results within each for accessing my Yahoo mail account.

With Google's Chrome browser (with MyYahoo home page installed) I have no issues whatsoever..yet, anyhow.

With IE8 (Yahoo optimized version) I can occasionally get access, but then I tend to get lengthy delays in page turning or ability to insert info on page until fully loaded, and/or outright freezes which cause me to have to utilize the task manager to end the process when I get "not responding" reports.

With Firefox (4) I cannot access my mail at all and get "404 Not Found" error messages when I try using access links (interestingly I have the same error message for the advertisement box/section on MyYahoo home page).

I have personally also run scans for malware with Avast, Malwarebytes, Ad Aware, and Mamutu, but found none. I have also made a log file of a scan by Trend Micro's 'Highjack This", but I see no way to copy and forward the scan results for viewing by others (such as this forum).

And finally, I have sent a request to Yahoo for help on this issue, but have not yet received a response.

I would appreciate any suggestions on how ... Read more

Answer:Email access problems with my Yahoo mail account

Please follow dvk01's instructions from post #4 in your original thread HERE and do not create duplicates of the same issue.

2 more replies
Relevance 75.44%
Answer:I have just changed my email address and now can't access my Microsoft account, what should I do?

So many questions about how and what exactly was done. Hard to diagnose this from a title.
Can you join the site and reply in this thread with what steps you took?
Also you may want to look at my brief guide on how to change the email address on your Msft Acct:

2 more replies
Relevance 75.44%

My friend has just been given her first PC , only an old 2GB memory , 32mb RAM , etc etc you know the sort of thing , anyway she is going to use this as her first PC and when she gets the 'hang of things' will buy a new PC.In the meantime she justs wants to connect and use the internet and have an email account for free , so which are the best and easiest to use free ISP's , I need something that I can set up for her and use today please.All help appreciated !

Answer:Free internet access/provider and email account.

How free?She will, at the very least, have to pay call charges - and they can add up: Pay as you go.Or look at a company offering a set number of hours for a fixed fee - called "anytime" usually - see tiscali for instance.

6 more replies
Relevance 75.44%

HELP! This was hacked recently, and although since reactivated it can only be used via Blackberry, and is blocked on actual computer. None of the options to 'change password', nor the completed security form, etc work (and the instructions just roll round in circles without result)! Creating a new email account is not option, as all paperwork for the business etc bears the Live email. Does anyone have ideas, and/or a that we could actually SPEAK to someone to resolve this, please?

Answer:How to regain access to a blocked 'Live' email account?

Did you try to login to the account from a PC on a different network? In other words, a friends house or a wifi hot spot?425 882 8080 That's the number that's listed for live.comGood luck with that.How do you know when a politician is lying? His mouth is moving.

3 more replies
Relevance 75.44%

The past few weeks this has been cropping up a lot and I've been through all the previous posting and none of the remedys seem to work .I tryed downloading windows media player9,tv card driver and the gullivers world site all with same prob.I've run avg,trojan remover and i,m using xp and zonealarm.I've lost wm9 on my laptop and need it downloading.

Answer:Forbidden Access 403 again

try system restore?johnny.

2 more replies
Relevance 75.44%

Hi I hope you can help

I have a site that can be accessed by everyone with a shaw connection but those with telus get a 403 error... I dont know what else to try... I can access thru a proxy server but not directly... Any help would be appreciated. is the site, its not mine but the one we are having issue loading... works for shaw internet but not for telus or atleast seems that way.

Answer:403 forbidden access

10 more replies
Relevance 75.44%

Hello, I used to visit this site always and I never had this problem until today. When I typed in the URL, the page came up blank with the writing that said: "Forbidden, you don't have permission to access/ on this server." is it possible this is only a temporary thing?
If you can please help me, I'd greatly appreciate it!! Thank you.
The URL address is:

Answer:Help please! -Forbidden access-

11 more replies
Relevance 75.44%

On Internet Explorer I get the message error 403 Access denied. Questions on the forum page do not seem to cover my problem which seems to have appeared since I added Adblock plus. in Firefox. Can someone tell me how to remove this and revert back to the original without the addons. If I uninstalled Firefox to start afresh, would I be able to get back on the net with Internet Explorer. I am running XP Home SP2Any help appreciated Regards Carper

Answer:403 Forbidden access

error 403 Access denied usualy indicates that a page is down, having problems. Sometimes a pass is required for the site here

10 more replies
Relevance 74.62%

I used to manage two email accounts (from gmail service) for my work from the mail app. My access to them has now been revoked as I changed jobs. I would like to remove them from the mail app however am unable to do so since I can't log into them in the
first place. I've been through quite a few forums and find it almost impossible!
Any help would be appreciated

Answer:Removal of email (gmail) account from maill app that I do not have access to anymore

If you can't remove or change the credentials on your gmail account in the Windows 8 Mail app because it keeps trying to connect to the account, we could try this:
1.Close Windows 8 Mail app.
2.Disconnect from the internet (either turn off WiFi, or disconnect your network cable.)
3.Open Mail app.
4.Click on Settings on Charms bar.
5.Click on Accounts.
6.Click on gmail account.
7.Menu should open as normal, make changes or remove account as you desire.
8.If account still tries to connect when you do this, shutdown/restart and go back to step 3.Karen Hu
TechNet Community Support

2 more replies
Relevance 74.62%

Trying to access known website - even through Anonymizer - message reads "Forbidden.You don't have permission to access this site/ on this server.....why? How do I get around it? Idiot version, please, newish user.

Answer:Forbidden access to websites

whats the website?post a link and we will check it for you

2 more replies
Relevance 74.62%

I'm trying to get a copy of a short video clip of last night's grand slam. I normally do a "wget" in my xterm but it's saying i don't have access. is there any way around it?

More replies
Relevance 74.62%

The above message has appeared recently on my ecafe, (French made) netbook. I have no idea why this should be there but have managed to access the internet from my history list or by typing in the website. The home screen, which is giving this message, would normally show the ecafe home page (now forbidden) I have copied and pasted the information below in the hope someone can advise me on what I can do to rectify this. On reflection, the only thing that I have done recently, which might have caused this, was to plug in an external usb CD/DVD drive to load printer software. This drive had worked successfully on the netbook before, but on this occasion it switched the screen off. I thought the power cable might be at fault although the cable works fine on my other laptop.[b]Access forbidden![/b]You don't have permission to access the requested directory. There is either no index document or the directory is read-protected. If you think this is a server error, please contact the webmaster. Error 403ecafe.hercules.com03/06/10 14:49:50Apache/2.2.9 (Win32) mod_ssl/2.2.9 OpenSSL/0.9.8i mod_autoindex_color Any ideas?

Answer:Access Forbidden Error 403

You might take a look at

9 more replies
Relevance 74.62%

Hi! I have a strange problem accessing one partcular website and no other. Whenever I try to access from my home computer I get the following: Forbidden You don't have permission to access / on this server. I have no problem accessing this site from work or at my friends house. This problem has been going on for at least 2 months and it appears that this is the ONLY website affected. I tried doing a tracert on and got the following:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Steven Arfa.STEVEN>tracert

Tracing route to []
over a maximum of 30 hops:

1 2254 ms 1 ms 2 ms
2 11 ms 6 ms 6 ms
3 6 ms 13 ms 8 ms []
4 7 ms 17 ms 9 ms
.com []
5 9 ms 8 ms 9 ms []
6 67 ms 80 ms 65 ms []
7 9 ms 9 ms 9 ms []
8 14 ms 9 ms 9 ms []
9 * 14 ms 190 ms []
10 15 ms 15 ms 14 ms []
11 16 ms 15 ms 15 ms []
12 * * * Request timed out.
13 61 ms 400 ms 63 ms [66.192.24
14 86 ms 84 ms 84 ms hagg-01-ge-1-3-0-508.dnvr.twteleco... Read more

Answer:Forbidden..You don't have permission to access

6 more replies
Relevance 74.62%

Been trying for a long time to log on to a Forum that I had used and it always gives me this

You don't have permission to access / on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
The forum is any help would be appreciated

Answer:404 Forbidden when trying to access forum

The forum looks OK to me (as a guest) and I can get as far as the 'register' and 'login' pages too. It may be something corrupted in your browser's cache or its cookies. One quick check for that is to try the site in a private browsing window (so you won't have any existing cached pages or cookies). On all browsers except Chrome you can open one with Ctrl-Shift-P (on Chrome that is for 'Print'). If it works in private browsing then clear your browsers cache and the cookies for the site.

4 more replies
Relevance 74.62%

I can access the Lenovo support sites with Mozilla but get an access denied message using Internet explorer. One of the support tools to get memory status requires Internet Explorer. Any ideas how to resolve?

More replies
Relevance 74.62%

Good day and thank you for reviewing this post.
I have been dealing with a computer that had multiple viruses ..... including the TDSS. I have successfully removed TDSS and others from machines using a cocktail of Vipre, MWB, Avast boot scan, and Combofix. I have probably done 10 of these in the past 2 months with no side effects.
Recently I have experiences 2 machines that refuse to access MS update site after full removal. I have "verified" my complete removal by running MWB and Vipre in safe mode and getting no hits.
I have tried Dial-a-fix, and I have followed the instuctions as MS for this 403 Forbidden error to no avail.
All else seems to work well ... web sites, email, programs, etc. The only thing I cannot seem to do is MS updates ... I can even update MWB and Avast ... but not MS updates.
Does anyone out there have any experience with this or suggestions as to what I should do to regain my ability to do updates?
Thank you very much for your time and advice.

Don in Tucson

More replies