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winantivirus removal, malware removal

Question: winantivirus removal, malware removal

HEY GEEKS NEED A LITTLE HELP. I HAVE A WINANTIVIRUS POP U THAT COMES UP EVERYTIME I AM ON THE NET, AFTER U X IT OUT 5 TO 6 OTHER POP-UP COME UP ABOUT A VIRUS. I AM RUNNING AVG EVERY MORNING, SYBOT SEARCH AND DESTROY, AD-WARE 6.0. HERE IS A HIJACK THIS LOG FILE TELL ME WHAT TO GET RID OF PLZ.

EDIT: Removed inline HJT log


THANKS

DOOKIE

Relevance 100%
Preferred Solution: winantivirus removal, malware removal

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: winantivirus removal, malware removal

Hi and Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.


Run this first

Virtumonde aka Trojan Vundo Removal - some people also refer to this as WinFixer

Then run the below and atach the requested logs for the malware experts to look over.


Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
Make sure you check version numbers and get all updates.
Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.



When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

[*]runkeys.txt - the log from GetRunKey.bat
[*]newfiles.txt - the log from ShowNew.bat
CounterSpy - ONLY IF you were not able to run Windows Defender
Bitdefender - from step 6
Panda Scan - from step 6
HijackThis


NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

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Staff Advisory: This post needs to remain here until one of the malware team advise that it can be moved. This member cannot access our malware forums due to their infection. ~ Animal----------------------------------------------------------------------------------------------------------------------Hello, I got some help from some nice people in the live chat. I have made a log with your hijackprogram and am posting it at the bottom. It created two .txt files so there are two reports. I am unable to open ANY link that has the words anti-spyware anywhere on the page or in the address bar so unfortunately I cannot post this in the malware removal forum because the internet window closes every time. I am in dire need of some help! I have a subscription to spy sweeper and it is keeping things out but I was infected with Antivirus xp 2008 and possibly some viruses because the computer was un-protected for about a month while I was in the hospital..I run with Windows XP and a wireless connection. If someone could take the time to look at this for me I would be so incredibly thankful! I offer my services as a photographer/graphic artist/professional gift shopper/myspace designer/beginner web designer. You can see what I do at www.perfectionpictures.com and contact me if you need anything at all!Current Symptoms (in the order of appearance)Random Total system crash then restart then blue screen then back to windows. msvcp71.exe is missing so a program is being prevented ... Read more

Answer:Antivirus Xp 2008 Removal Help/am I Infected? Can't Open Malware Removal Forum

Hi & welcome,I would like to try a couple things before we go much further so I have a bit better picture of what is happening and can take the needed cautions.1.) click start> run> type msconfig and hit enter.click "boot.ini" tabCheckmark /bootlogClick "apply" and "close"Reboot when askedLocate and delete this file:C:\windows\ntbtlog.txt (in case your extensions don't show it looks like a notepad)RebootLocate & post:C:\windows\ntbtlog.txt2.) Click start> run> type: cmd.exe and hit enter.type the following commands exactly as you see em & hit enter after each one:cd c:\windows\system32dir userinit.exeNote the file size please & report that back to me. Leave cmd open a sec.Back at the cmd window...Type:cd dllcachedir userinit.exedir spoolsv.exeNote file sizes & report that back to me.Type exit in the CMD window & hit enter. (this closes it)3.) Can you see also if you can get this program installed please:http://download.bleepingcomputer.com/hijac.../HJTInstall.exeSave file> run it> follow prompts to install excepting defaults.Allow it to "launch" hijackthis.Click the "Do a System Scan and Save a Log File" optionSave the log file and then it should open with NotepadGo to Edit, Select All and then Edit, Paste to paste the contents of the log hereLet me know if you had any problems with the above please.I advise keeping the system offline as much as possib... Read more

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Apologies, but i'm a bit of a novice. my computer did a scan when i started it and came up with some trojans. when i tried to delete them, a malware removal programme tried to install itself so i closed the download dialog box. unfortunately, i cannot remember the name of the software that was trying to install itself. please would you review my log below and help me clean my computer?

many thanks
---------------------------------------------------------------

DDS (Ver_09-12-01.01) - NTFSx86
Run by 0 at 19:57:35.67 on 02/01/2010
Internet Explorer: 7.0.6001.18000
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.44.1033.18.3000.1826 [GMT 0:00]

SP: Spybot - Search and Destroy *enabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows&... Read more

Answer:attempted removal of trojans try to install "malware removal software

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Hi,I have tried many ways to get rid of some Malware that has only recently infected my PV. I hope someone can help me as this is my work PC and I need to plug back into my office network in a few days, but think this would be a bad idea at the moment.The problem first showed itself by insisting I had many viruses etc, and I should install Internet Security 2010. I have installed Malware Bytes removal tool, and installed as instructed. It found the above, said it was removed, but still it appears to exist, although the name of the infection has changed a few times, and is currently redirecting my brower to a similar page to the above malware. A popup now shows that I should install Cyber Security to remove the infections. This is obviously another malicious antivirus/malware program.I have McAfee Enterprise installed (which I can't seem to disable)I have also run SuperAntiSpywarePlus, which did the trick removing a similar problem about a year ago on a different PC. However, although this program also finds problems, and supposedly removes t5hem, the problem is still there.Please help. I have shown Hijackthis log below.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:58:42 PM, on 29/12/2009Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16945)Boot mode: NormalRunning processes:C:\windows\system32\csrss.exeC:\windows\system32\winlogon.exeC:\windows\system32\services.exeC:\windows\... Read more

Answer:Cyber Security removal; Malware removal not working

Hi,I have tried everything I know of to remove this pesky piece of malware. It seems to keep changing names, starting out as Internet Security 2010, and redirecting me on a google search to a webpage trying to convince I was riddled with viruii and malware, and then trying to sell me thier software, which is really just a scam. I ended up here after a few days of tearing my hair out, almost beaten. I went through the tutorials, but unfortunately that was before I fired off a post in desperation. Please delete my previous post, as I have now followed the suggested path, and run the utilities to help diagnose my problems. The resulting files are attached.Please help. I hope the files uploaded can provide an insight into whats happening.Apologies for jumping right in and posting a Hijackthis log before I had read the tutorials.ntents belowDDS.txt contents pasted belowDDS (Ver_09-12-01.01) - NTFSx86 Run by Greg.Middleton at 15:30:23.26 on Tue 29/12/2009Internet Explorer: 7.0.5730.13Microsoft Windows XP Professional 5.1.2600.2.1252.61.1033.18.3063.2330 [GMT 9.5:30]AV: VirusScan Enterprise + AntiSpyware Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}============== Running Processes ===============C:\windows\system32\svchost -k DcomLaunchC:\windows\system32\svchost -k rpcssC:\windows\Syst... Read more

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Hi guys, my first time posting here and I need your help!

Everytime (or so) that I open my IE I got these popups and redirection windows telling about WinAntiVirus 2006 and another one similar...

Can you help me getting rid of this please? Don't know what to do anymore...

No anti-virus (TrendMicro or Norton) and no spyware removal (SpySweeper, Windows Defender, SpyBot or Ad-Aware) can fix this...

Here's my HijackThis log results :

Logfile of HijackThis v1.99.1
Scan saved at 10:18:41 AM, on 28/06/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\Microsoft Firewall Client 2004\FwcAgent.exe
C:\Program Files\Interactive Intelligence\I3UpdateSvcU.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Progra... Read more

Answer:WinAntiVirus removal, please help!

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alright, my darling sister has somehow managed to break all the computers in the house in the one short week that i was away, i think i've cured all but one. And was hoping for some help removing winantivirus and all its little helpers..

used Ewido/AVG, Spyware Doctor.

HJT log-
Logfile of HijackThis v1.99.1
Scan saved at 6:47:01 PM, on 10/30/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\RGFuaWVsIFJlaWQ\command.exe
C:\Program Files\Network Monitor\netmon.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\rundll32.exe
C:\Documents and Settings\M a D d I e - m O o\Desktop\two.exe
C:\Program Files\Common Files\{404A862E-0216-1033-1122-991008190001}\Update.exe
C:\Program Files\MSN Messenger\msrg.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\program files\internet explorer\iexplore.exe
C:\Documents and Settings\Leinad\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://searchbar.findthewebsiteyouneed.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar ... Read more

Answer:WinAntiVirus Removal

hi, welcome to TSG.
You don't have either a firewall or a anti virus which means you have no protection. Download these tools from the links below and install them and update anti vir!

Anti-vir

http://www.free-av.com/

Comodo firewall. Sign up it's free!

http://www.personalfirewall.trustix.com/
Threads on comodo!

http://www.wilderssecurity.com/forumdisplay.php?f=31


Click Start > Run > and type in:

services.msc

Click OK.

In the services window find AVG Antipsyware guard
Right click and choose "Properties". On the "General" tab under "Service
Status" click the "Stop" button to stop the service. Beside "Startup Type"
in the dropdown menu select "Disabled". Click Apply then OK. Exit the
Services utility.

Note: You may get an error here when trying to access the properties of the
service. If you do get an error, just select the service and look there in
the top left of the main service window and click "Stop" to stop the service. If that gives an error or it is already stopped, just skip this step and proceed with the rest.
You can re-enable this after you are clean!

To deactivate Spyware Doctor's OnGuard Tools

* From within Spyware Doctor, click the "OnGuard" button on the left side.
* Uncheck "Activate OnGuard".

You can reenable it once your system is clean.


Click here to download Look2Me-Destroyer.exe and save it to your desktop.

ht... Read more

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Hi, I'm not very computer savy and I have been infected with WinAntiVirus and I was wondering if you guys could help. I've tried several malware, antivirus, etc programs and I'm not going to spend any money on them. I have a hijackthis log if that's helpful. I was infected with WinFixer over a year ago and I'm not sure how I removed that, since I'm pretty sure it's the same thing.Moderator Edit: Moved topic to the more appropriate forum. ~ Animal

Answer:Winantivirus Removal

When you enter the forum page, scroll down to the Hijack This forum and post there
Mark

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Since the ComboFix will not run on Vista or Windows 7 64-bit, I have to look for new malware/virus removal apps... It was good while it lasted. So what tools do people use for Vista these days when the computer says: "WARNING! YOURS COMPUTER IS AN INFECTED BY HARMFUL VIRUS!!!!"

Answer:64-Bit Virus Removal & Malware Removal Tools?

64-bit Anti-Virus:List of 64-bit Anti-Virus For VistaAnti-virus protection in 64-bit environmentsFree Anti-virus:avast! Free Antivirus Avira AntiVir Personal - Free AntivirusAVG Anti-Virus Free Edition 8.5Microsoft Security EssentialsPanda Cloud AntivirusKingsoft Free Antivirus (Cloud Scan)Paid for Anti-virus:NOD32 Anti-Virus PersonalMcAfee AntiVirus PlusTrend Micro AntiVirus plus AntiSpywareNorman Antivirus & AntispywareCA Anti-Virus Plus Anti-Spyware64-bit Anti-Malware tools:Malwarebytes Anti-MalwareSUPERAntiSpywareKaspersky Virus Removal Tool - How to install and use documentationSpyware TerminatorWindows Defender (64-bit)PrevxSpybot S&DAd-AwareNorman Malware CleanerSunbelt Counterspy (free Trial)Comodo BOClean Anti-MalwareSophos Anti-rootkitSanityCheck Advanced Rootkit and Malware DetectorESET Online Antiivirus ScannerESET SysInspectorAnVir Task Manager FreeWinPatrolStart with these:How to use Malwarebytes' Anti-Malware to scan and remove malware from your computerHow to use SUPERAntiSpyware to scan and remove malware from your computer

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I read and followed precisely "Vista and Win 7 Malware Removal/Cleaning Procedure"

My issue: I was informed my my isp the following: "Mail Log Parsed from Feb 15, 2013 19:47:04 to Feb 16, 2013 19:47:04 User sent approximately 141,801 messages to 136,591 unique recipients. There were 2598 bounces received in this period, 1 percent of the emails sent. "

I have AVG, running constantly. ISP changed my password to stop the mail. I ran AVG in safe mode. Still not sure trojan erradicated. ISP referred me to your site.

I performed all steps. I have attached all logs except TDSSKiller. While it ran clean, no apparent log was generated. All except RogueKiller found no issues. RogueKiller found as reflected in log.

Please advise if you believe my system is clean, or what further I should do. Since I haven't seemed to find anything, it's hard for me to be comfortable that it's clean.

Thank you emmensely!!

Mike Sieber
 

Answer:Help with malware removal--have performed removal instructions

Welcome to Major Geeks!




mike sieber said:





I performed all steps. I have attached all logs except TDSSKiller. While it ran clean, no apparent log was generated. All except RogueKiller found no issues. RogueKiller found as reflected in log.Click to expand...

Not problems. It is just junk from AVG. All of your logs are clean. Many times when something like this happens, it is not an infection. It is due to a spammer/spammers getting your email login and password and they use it from other PCs to send out their spam. There are cases of infections that can cause spamming ( like some master boot record or partition infections ) but you show no signs of these.


If you are not having any other malware problems, it is time to do our final steps:
We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to ... Read more

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Hello!
In reading more of these threads I can see Im not the only one with the iexplore issue.
Glad to know it can be corrected!!!!

I have multiple pop-ups and my computer is as slow as dirt.
When I get home at 3:30 Calif time I will do the HJTInstall.exe thing and post the results.
Would the results of one that was done two days ago help? Yes I was having the issue then and another company did one and told me to email it to someone, which I did but I havent heard anything back and my computer is close to useless at this point.
Can MFDnNC or anyone else help?
Thanks!!!!
Ginny
 

Answer:malware removal/popup/iexplore removal

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I posted the software forum yesterday and was instructed to complete the malware removal steps and repost here. I have a new computer running Windows 8.1. When I say new, I mean I started having problems within a couple of hours after turning it on!

I have McAfee antivirus protection and downloaded and installed my MSOffice 2013 Home and Student. All seemed to be fine. The MSOffice was up and running and McAfee said I was protected. Suddenly and I don't remember what I was doing...it said Microsoft something (sounded like an antivirus or firewall something) had detected several problems and I needed to "clean my computer". Oh so ignorant of all that was going on with learning Windows 8.1 after using XP for years I told it to clean. Somewhere in there it suggested I do a system restore. All seemed OK until I realized MSOffice was no longer there. I tried to download it again and reload, but with no luck. It occurred to me it had something to do with the system restore so I tried to undo the restore. That of course didn't help. I'm also now getting messages from McAfee that I am covered and safe but that my firewall is turned off and needs to be turned on. However I can get McAfee to do nothing. I can open a screen, but nothing I do makes it do anything. I tried downloading their "Virtual Technician" before I started the process you recommended and it acted like it was downloading, but 20 minutes later it was still "spin... Read more

Answer:malware removal help - removal instructions attempted

Can you try running the tools that were not working before including Hitman, in safe mode please. Let me know how you get on.
 

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Here's my HJT log. This is a family member's PC, so I'm not sure how bad off it is. It's running pretty slow. Thanks in advance!

Logfile of HijackThis v1.99.1
Scan saved at 11:14:02 AM, on 10/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ACS.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Toshiba\Power Management\CeEPwrSvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
c:\Program Files\Norton AntiVirus\SAVScan.exe
c:\Toshiba\Ivp\Swupdate\swupdtmr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\EzButton\EzButton.EXE
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\P... Read more

Answer:Help with Winantivirus Pro 2006 removal

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I have a computer with winantiviruspro 2006. From what I have been able to determine, this one is one of the tougher ones to get rid of The computer has Norton 2005, and Adaware. Both Norton and Adaware are curent, and do not find any issues. I have run housecall, and it didn't get rid of Winantivirus Pro 2006 either.I ran Stinger, and no luck there either.Windows XP, SP2, all updates in place.Thanks in advance! Neil <><><><><><><><><>Here is the Hijackthis log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 5:16:44 PM, on 8/26/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16512)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Common Files\Symantec Shared\SNDSrvc.exeC:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exeC:\Program Fi... Read more

Answer:Winantivirus Pro 2006 Removal

Hello Neil Bradley,Download ComboFix from Here or Here to your Desktop.Double click combofix.exe and follow the prompts.When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next replyNote: Do not mouseclick combofix's window while its running. That may cause it to stall

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I have the WinAntiVirus among other viruses. Can someone help me remove these from my computer. I read another post and here are my hijackthis log, combofix log, and super antispyware free edition log. Let me know if you need anything else.

Smith
 

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help i been trying to remove this program for two hours now and its not working, i downloaded the trial NOT the full version and it wont remove HELP
 

Answer:winantivirus 2006 Removal!!

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Hi All

I am having some major issues with my comp.... i appear to have numerous i.e. hundreds of redirects to winantivirus and other sites and can not seem to stop or remove them....

Any help is much appreciated.

Logfile of HijackThis v1.99.1
Scan saved at 22:26:54, on 15/09/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\dqqjaduv.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\thomson\Dragdiag.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileD... Read more

Answer:winantivirus (and others?) removal help required

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Hi everyone,
I seem to have contracted the winantivirus 2006 virus and it is driving me insane. I have noticed that other people have had this problem but they also have files that i do not have so thought it would be best to start a new thread. I have the usual symptons, pop ups every few mintues advertising the virus, i am also experiencing very slow processing speeds. I have posted my hijack this log. Thanks to all that can advise

Logfile of HijackThis v1.99.1
Scan saved at 21:18:57, on 12/10/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\AGEIA Technologies\TrayIcon.exe
C:\Program Files\Common Files\AOL\1157327655\ee\AOLSoftware.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\RunDLL32.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program F... Read more

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please can some one help me remove this virus. i've put up my hijack this logfile. thanks in advance to all who can help.... Logfile of HijackThis v1.99.1
Scan saved at 6:12:39 AM, on 9/13/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\PROGRA~1\McAfee\MPS\mps.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\tlntsvr.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WgaTray.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\WINDOWS\system32\tp4serv.exe
C:\Program Files\ThinkPad\ConnectUtilities... Read more

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Hey guys. I am having a problem with a clients computer. It was getting the Auto logoff at Windows start. It was VERY infected with multiple problems. I was able to get logged back on, ran multiple scans from many different vendors in safe and normal boot, and removed the rest, however I am still getting redirected randomly by links in firefox and IE. If I copy link location, and paste in address its fine. Cleaned the hosts file, no redirecting there, only entries are Spybot's. Extracted userinit.exe from install cd, no change. Scan programs used: HiJackThis, Spybot, Malwarebytes, AVG, SmitfraudFix, SUPERAntiSpyware, Hitman Pro, HouseCall. All show clean. I attached latest HiJackThis log. First 2 infections I found and removed were Antivirus Plus, and WinAntiVirus 2006. Sorry for the long post, but I figured it will save time in the long run. Thanks in advance for any help.

Answer:Still getting redirects after virus removal WinAntiVirus

Ok, per my typical procedure, I ran combofix as a last resort before format. Fixed the problem right away. I wouldn't recommend this for anyone else unless instructed to do so, it IS a very powerful program that if not used correctly WILL render your OS useless. This topic can be closed <solved>, unless someone still would like to see the combofix log. Thanks again.

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Please help, my computer has been infected with WinAntiVirus. Have run SpySweeper and McAfee with no luck. I have included my Hijack this file below. Any assistance on this matter will be greatly appreciated. Thanks!!!

Logfile of HijackThis v1.99.1
Scan saved at 10:26:36 PM, on 9/13/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\McAfee\MSK\MskAgent.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\HijackThis\analyse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/ju... Read more

Answer:Solved: WinAntiVirus Pro 2007 Removal

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I've followed the information in several threads trying to clean up this laptop. I'm sure I've made some progress, but, Symantec is still reporting infections, but, Superantispyware says I'm clean. I downloaded HiJack This today and ran it. Here is the log from the scan. Any help is greatly appreciated.

Sig

Logfile of HijackThis v1.99.1
Scan saved at 10:29, on 2007-09-21
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program ... Read more

Answer:Solved: Winantivirus, vundo, etc removal

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Everytime I open IE I get various pop-ups, most commonly "WinAntiVirus, Drive Cleaner and Error Safe." I also continue to get the boxes that ask to install the software. I have tried numerous spy ware removal tools as well as Norton Anti Virus but cannot get rid of the virus. Thanks for the help!Logfile of HijackThis v1.99.1Scan saved at 5:31:38 PM, on 5/21/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16441)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\WINDOWS\system32\HPZipm12.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\ctfmon.exeC:\WINDOWS\system32\hkcmd.exeC:\WINDOWS\system32\dla\tfswctrl.exeC:\Program Files\QuickTime\qtta... Read more

Answer:Infected With Winantivirus, Drivecleaner And Errorsafe Removal

Welcome to the BleepingComputer HijackThis Logs and Analysis forum premierwindow Please download VundoFix.exe to your desktop.Double-click VundoFix.exe to run it.When VundoFix re-opens,click the "Scan for Vundo" button.Once it's done scanning,click the "Remove Vundo" button.You will receive a prompt asking if you want to remove the files, click "YES".Once you click yes, your desktop will go blank as it starts removing Vundo.When completed,it will prompt that it will reboot your computer,click "OK".Please post the contents of C:\vundofix.txt into your next reply.Note: It is possible that VundoFix encountered a file it could not remove.In this case,VundoFix will run on reboot,simply follow the above instructions starting from "Click the Scan for Vundo button." when VundoFix appears at reboot.***********************************Please download Combofix and save to your desktop:http://download.bleepingcomputer.com/sUBs/Beta/ComboFix.exeNote: It is important that it is saved directly to your desktop Close any open browsers. Double click on combofix.exe and follow the prompts. When it's finished it will produce a log. Post the C:\ComboFix.txt into your next reply. Note: Do not mouseclick combofix's window whilst it's running. That may cause the program to freeze/hang. Also post a new Hijackthis log.

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I have run Norton, NoAdware, and recently bought SpyHunter and still cannot fully use Norton and Keep getting messages to buy WinAntiVirus Pro.

 

Answer:Solved: WinAntiVirus Pro and Trojan.killAV removal

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Hello all,I was infected with WinAntivirus (supposedly legitimate program that keeps re-installing itself and throwing popus at me relentlessly while slowing down my computer dramatically). I Ran spybot search & destroy, lavasoft ad aware, computer associates pest patrol, trendmicro's housecall etc. Some of them detect the spyware and clean it from memory, but none of them stop it from re-spawning again. I used a program called "Computer Inspector" to disable many of the "Startup" processes that re-spawn it. Here is a summary of the startup processes. Please note - all are disabled:Startup Report Generated by : Computer InspectorVersion : 6.3Date : 8/28/2006 9:08:23 PMWindows Version : Microsoft Windows XPWindows Build : 5.1.2600Windows Service Pack : Service Pack 2 Internet Explorer : 6.0.2900.2180Startup Item : AltnetPointsManagerEnabled : NoStartup Item : iuofEnabled : NoLocation : Command : C:\Program Files\Common Files\iuof\iuofm.exeStartup Item : KernelFaultCheckEnabled : NoLocation : Command : %systemroot%\system32\dumprep 0 -kStartup Item : NvCplDaemonEnabled : NoLocation : Command : RUNDLL32.EXE C:\WINDOWS\system... Read more

Answer:Infected With Winantivirus - Posting Log For Suggested Removal

I'm still getting random popups etc. can anyone please help?

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Cant see the o2 / o20 description from other threads so dont know whethe rto run vundo. Any help hugely appreciated.Logfile of HijackThis v1.99.1Scan saved at 19:09:42, on 29/08/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\sstray.exeC:\Program Files\ASUS\Probe\AsusProb.exeC:\Program Files\ATI Technologies\ATI.ACE\cli.exeC:\PROGRA~1\Grisoft\AVG7\avgcc.exeC:\Program Files\Logitech\iTouch\iTouch.exeC:\Program Files\Java\jre1.5.0_06\bin\jusched.exeC:\Program Files\QuickTime\qttask.exeC:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exeC:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exeC:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exeC:\Program Files\Common Files\InstallShield\UpdateService\issch.exeC:\P... Read more

Answer:Posintg Hijackthis Log - Winantivirus Pro 2006 Removal Required...

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. Yep, we're going to run Vundofix. In all likelihood it's there, just hiding.Please download VundoFix.exe to your desktop.Double-click VundoFix.exe to run it.Click the Scan for Vundo button.Once it's done scanning, click the Remove Vundo button.You will receive a prompt asking if you want to remove the files, click YESOnce you click yes, your desktop will go blank as it starts removing Vundo.When completed, it will prompt that it will reboot your computer, click OK.Please post the contents of C:\vundofix.txt and a new HiJackThis log in a reply to this thread.Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button" when VundoFix appears upon rebooting.

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MS Removal Tool is a rogue software. It restricts you from accessing your desktop. You cannot start Task Manager, and you cannot open Internet Explorer or any other programs. This situation is the result of malware (a variant of Win32/Winwebsec) that is infecting your computer.
To remove the MS Removal Tool, follow the steps below: Boot your computer into Safe Mode.
Windows XP and Windows Vista:Start your computer and press and hold the F8 key.A Windows Advanced Options menu will appear. Use your arrow keys to scroll to Safe Mode and click the Enter key.Click the Start button, and then click Run.Type cmd then click OK. A black command prompt window will appear.Locate the affected directories:
Windows XP:Type cd c:\Documents and Settings\All Users\Application Data\ and press the Enter key.Type dir and press the Enter key.
Windows Vista:Type cd c:\ProgramData\ and press the Enter key.Type dir and press the Enter key.Type c:\Users\All Users\ and press the Enter key.Type dir and press the Enter key.Scroll through the list to find directories with random names that contains 18 characters. For example: cHl08200gMhHd08200 , pJg08200fBmPl08200.Type rd /s /q <random name>, and then press the Enter key. Replace <random name> with the 18 character name. Repeat this step for each random name you find.Type reg delete hkcu\software\microsoft\windows\currentversion\run once /v <random name> /f, and then press the Enter key. Replace <random name> with the 18 cha... Read more

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Hi,

I have a dell xps 8300. It started acting up about 1 week ago (freezing while working online, freezing while trying to boot). Today i got the Blue screen asking me to restart if this was the first time I had received a blue screen.
I restarted it was fine for 30 minutes and everything froze.
I restarted it and I received error beeps ( 4 beeps)
I looked that up on dell support and they said it was RAM problems.
I opened up the computer vacuumed a bit, took out ram cards and reinstalled them.
It had been working o.k.for about 1 hour and only froze once more.
I decided to try the malware removal guide and here are the logs
Malware bytes did not find anything
TDSSKiller did not find anything
MGtools ran but as soon as it was done the window closed. i don't know how to find the log
Your help will be greatly appreciated
 

Answer:malware removal - have followed malware removal guide

I still want to see the log from Malware Bytes please.





MGtools ran but as soon as it was done the window closed. i don't know how to find the logClick to expand...

Should be directly on C:\ if that's where you boot Windows from. If you really cannot find the log, you'll have to run MGTools.exe again in order to produce a MGlogs.zip. Thanks.
 

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I have run the malware removal intructions and when through each programs as they did remove some of the malware and virus. The issue that I am having is that when I open the computer under seperate user and try to run the malware removal programs via internet or through USB drive, I keep seeing a window which pops up asking me which program I want to use to open the program. I have run the computer under the adminstrator and do not seem to have problems running the

View attachment mbam-log-2011-03-28 (17-02-07).txt



View attachment combofix log.txt



View attachment SUPERAntiSpyware Scan Log - 03-28-2011 - 16-42-24.log



View attachment hijackthis.log

malware removal steps and have attached the reports from the intructions.

Even when I try to open add or remove programs under control panel- I get the following message: "C\windoesn\system32\rundll32.exe- application not found. I am thinking that It is something to do with AVG and have removed the program with the step.

Please help....

View attachment mbam-log-2011-03-28 (17-02-07).txt



View attachment combofix log.txt



View attachment SUPERAntiSpyware Scan Log - 03-28-2011 - 16-42-24.log
 

Answer:Help with malware removal- have run malware removal instructions

ssmehta007 said:



....try to run the malware removal programs via internet or through USB driveClick to expand...

Specific download and installation instructions are in our R&R ME FIRST guide :
ComboFix
Running from: l:\combifix\ComboFix.exe <--- belongs on your desktop

RootRepeal
Save it to your Desktop

SAS & MBAM
Installed to the Default Location - "C:/Program Files", as we suggest that you keep them after malware removal.

MGTools.zip
Download this file to the root folder of the drive where you have installed Windows (Typically this would be C:\ and thus you would have a C:\MGtools.exe file after downloading). ​
Please make those corrections and attach the missing RRlog.txt (from RootRepeal) and MGlogs.zip - normally it is C:\MGlogs.zip . Please tell me any problems you still have.
 

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Hey,

So I got infected with this virus/malware MS Removal Tool. Things that I noticed: it created a file nvpcpl.dll, hid all my d drive files and removed 90% of the items from the Start > All Programs menu. I ran through all the scans but still cant seem to get the programs in the All Programs menu back. Attached are my clean scans in the order recommended. Just as an fyi, C: is my primary drive, D: stores all documents/pictures/music, F: is the external hard drive. Thanks for the help.
 

Answer:Malware removal help - MS Removal

Things that I noticed: it created a file nvpcpl.dllClick to expand...

See this link About nvpcpl.dll You do not have macafee installed and I am not seeing the file in your logs. Do you still see it? If so give me the full file path. But you also have NvCpl.dll running which relates to Nvidia which IS installed.

Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.


Right-click OTM.exe And select " Run as administrator " to run it.
Paste the following code under the area. Do not include the word Code.

Code:


:reg
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E}]

:files
C:\Documents and Settings\All Users\Application Data\oJh06504hBkGg06504

:Commands
[emptytemp]
[Reboot]

Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
Push the large button.
OTM may ask to reboot the machine. Please do so if asked.
Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file prese... Read more

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Hi,

I am the IT manager in my company.

I have a co-worker, his computer has search redirect issue. That means most likely it has malware.
Then i installed some major malware removal: Spybot Search & Destroy, SUPERAntiSpyware, Malwarebytes

After i installed them, i cannot launch them(That definitely means it has some kind of malwares)
I needed to rename their .exe files, after i can run them and scan my computer.

SUPERAntiSpyware, Malwarebytes found something, but didn't solve the problem, search redirect and
blocking malware removal software are still there. Now i am running Spybot Search & Destroy will see what happened.

By the way, i run them in safe mode because when i logon window to normal mode, it is slow (like it takes a long time to explore hard drive, etc). I suspect the malware slow down my pc. hopefully not registry corrupted or something, but works smoothly in safe mode.

So you guys have any suggestions? or you need a log file from combofix?

Please advise,
Tommy

Answer:malware: google yahoo redirect and can't launch malware removal software

Try this:http://www.bleepingcomputer.com/virus-remo...sing-tdsskiller

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I have scanned with AVG with the latest updates. On top of that insidious google redirect I get random pop ups even when I don't already have IE or Firefox running. Also getting sounds in the background like I'm clicking on a link, surfing the net when I'm not. And SYSTEM in task manager is hogging a ton of memory.Logfile of Trend Micro HijackThis v2.0.4Scan saved at 11:52:42 PM, on 8/7/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\AVG\AVG9\avgwdsvc.exeC:\Program Files\Lenovo\Bluetooth Software\bin\btwdins.exeC:\... Read more

Answer:persistent malware undetected by virus scans and malware removal tools

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please download OT... Read more

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I did a hijackthis scan and here's what I got:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:18:17 PM, on 4/20/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\SYSTEM32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exeC:\WINDOWS\System32\DVDRAMSV.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\WINDOWS\System32\nvsvc32.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exeC:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exeC:\WINDOWS\System32\00THotkey.exeC:\WINDOWS\system32\TFNF5.exeC:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exeC:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exeC:\WINDOWS\AGRSMMSG.exeC:\Program Files\Synaptics\SynTP\SynTPLpr.exeC:\Program Files\Synaptics\SynTP\SynT... Read more

Answer:Malware Blocking Acess to Spybot, Microsoft Malicious Removal Tool and other anti-malware programs

Hey guys I solved my own problem. I completely reinstalled windows. (It was about that time anyway)

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Please help me,
I cannot access any internet (wifi & ethernet) after malware removal using GridinSoft Anti Malware. I already updated network drivers, but it's still not working.
 

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Hi, I'm suddenly having a lot of trouble with malware. My computer seemed to be running okay but I ran Malwarebytes as I occasionally do, and it picked up a fair amount of malware on my system. I deleted it and rebooted, but that's when my problems really began. Upon restarting, my internet connection has become almost unusable. It's extremely slow and generally I can't even open a page that I want after trying to refresh several times. Oddly though, google is working perfectly and a few other sites seem to work too, including this one. I've tried running MBAM again and again, each time it picks up more malware and I remove it, then reboot and the cycle renews. I can't seem to get rid of all of it, every time I scan my system there's just more of it. I've tried ComboFix but it doesn't seem to have done anything. One persistent thing seems to be photo_id.exe, I've got a few messages from MBAM saying it can't be removed and I need to reboot. Also, I've noticed that if I'm trying to reach a webpage, although it won't load there seems to be some redirecting, for example I just tried to reach a wikipedia page and it says &quot;The server at topsearchfeed.com is taking too long to respond&quot; For some reason I can't bloody format this properly no matter how hard I try, so here's an attached HJT log:
 

Answer:Malware removal attempt led to unusable internet, still can't remove all malware

problem has become more serious, now my mother has told me that the internet on her laptop is also extremely slow and essentially unusable, I'm worried that something from my computer has got on to hers via the wireless network we're both connected to. Somebody please help me
 

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Gud day to everyone,

My computer having some malware activity, i have used adware 2008, spyware removal tool, norton anti-virus and other removal tool, but still those malware cannot be deleted.. My Computer icon could not display its properties, instead it appears like a file when you see its properties. It also disabled TCP/IP that why until now i cannot connect to the internet.. I don't have WindowsXP SP2 cd for repair..

Please help me as soon as possible, because it is a server..

Answer:Urgent! My XP SP2 have malware activity!.. cannot remove using malware removal tool

Hello frozenfire03, Welcome to TSF!

I recommend that you read this article… "Having problems with spyware and pop-ups? - First Steps"; follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the HiJackThis Log Help Forum.
(Simply, click on the coloured links to be re-directed.)

Please ensure that you create a new thread in the HiJackThis Log Help Forum; not back here in this one.

When carrying out The 5 Steps, if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to The HJT Help Forum; where an Analyst will assist you with other workarounds.

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.

Good Luck with it.

Kind Regards,

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I was surfing the web today and I believe I clicked on a pop up by mistake when I shouldn't have. Avira then blew up with Malware alerts and I knew I had a problem...

I did a virus scan and it removed the detections found but when I did a restart they were back again. Also, the virus seems to move itself around to other .exe files. I found it had infected moviemaker.exe so I manually deleted the file as I don't need it but as soon as I emptied my recycle bin the moviemaker.exe file returned back to its original folder.

I'm afraid something really nasty has infected me. Avira is detecting it as a W32/Infector.Gen2 and Maleware Bytes is detecting 2 Malware.Packer.Gen files.

I went through the Read Me First steps on this site and preformed everything it asked. However, I was unable to uninstall my previous JAVA (ver 19) and was not able to install the newest version of JAVA. Both gave me errors that the installation program wasn't working.

I'm attaching the logs here. Can anyone help me get rid of whatever is infecting my machine? I would really appreciate the help!
 

Answer:HELP-Requested Malware Removal (Infector.Gen2 / Malware Pacger Gen)

Here is the 5th log.
 

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Four steps that will keep your PC happy, healthy, and crap-free

Malware sucks. In the best-case scenario, it craps up your system with unwanted files and occasionally makes itself known in the form of a persistent pop-up window or annoying browser-based toolbar. In the worst-case scenario, malware completely takes over your desktop or laptop and ruins your life.

Your system slows to a crawl. You can’t even boot into Windows in the time it takes you to walk to the kitchen and back. Your data gets sent off to a faraway Internet land or, worse, your actual keystrokes are recorded for some unsavory individual to see. Malware locks down your browser, making you unable to actually do any browsing without being carted off to some bogus domain. You can barely run a program in Windows without getting bombarded by fake advertisements, programs, and dancing people on your desktop.

We can’t make this stuff up.

So what’s a computer enthusiast to do? Step zero: Read this guide, because we’re going to walk you through all the key details you need to know to both rid your computer of this junk and keep it free of downloaded nasties forevermore.



Read more at:
Maximum PC | Malware Removal Guide 2011: How to Get Rid of All The Latest Malware

Answer:Malware Removal Guide 2011: How to Get Rid of All The Latest Malware

Most excellent reading, thanks for posting for all to see, I , myself, use most all of these myself, the only paid program i have is malwarebytes, the rest are free add ons or are free programs . Thanks.

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Please find attached the logs from the scans in the Windows XP Cleaning Procedures. I followed the Cleaning Procedures but still have a problem. The problems can be pinpointed to yesterday when I surfed to a web site without having an up-to-date Anti-Virus definition files. Before I knew it, I had an infected machine.
There seems to be 2 problems.

(1) After restarting the computer, Windows File Protection gives following message.

Windows File Protection
Files that are required for Windows to run properly have been replaced by unrecognized versions. To maintain system stability, Windows must restore the original versions of these files. Insert your Windows XP Profession CD2 now.

I have Dell OEM Windows XP Media Center 2005 installed on my Dell Dimension 5150/E510. Problem is, Dell has a Windows XP re-installation CD but Dell states there is no 'CD2'.

(2) I keep getting pop ups every time Internet Explorer is open. The pop ups occur on their own.

Hopeful you can help me to fix the problem. :confused
Thanks,
Ankur

p.s. Please note, the AVG Anti-spyware log is not attached because it was not generated by the tool. I scanned my computer using Trend Micro (after updating virus definition files) and I can provide the logs if you need.
 

Answer:Malware problem not fixed with Malware Removal instructions

Welcome to Major Geeks!

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Uninstall the below old versions of software:
Java 2 Runtime Environment, SE v1.4.2_03

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

F3 - REG:win.ini: load=C:\WINDOWS\system32\mlljg.exe
O2 - BHO: (no name) - {3F7BDD0B-0462-4F19-8B87-54D83601B87C} - C:\WINDOWS\system32\mlljg.dll
O2 - BHO: (no name) - {B8AFD866-6B8B-490E-DA2E-39E671810F96} - C:\WINDOWS\system32\mknamps.dll (file missing)
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask .exe" -atboottime

After clicking Fix, exit HJT.


Now download The Avenger by Swandog46, and save it to your Desktop.

Extract avenger.exe from the Zip file and save it to your desktop
Run avenger.exe by double-clicking on it.
Check the 'Input script manually' box.
Click on the magnifying glass icon.
Copy everything in the Quote box below, and paste it in the box that opens:




Files to delete:
C:\WINDOWS\system32\ctfmon .exe
C:\WINDOWS\system32\mlljg.exe
C:\WINDOWS\system3... Read more

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Hi, i got infected because i was triying to run malwarebytes and it skip the part of analising the files, it ended in arount 1 minute in a full scan, and i tried to download dr web cure it, and it dont allow me, the computer seems fine, but those things are very strange, and when i was running the scan i was in safe mode...
 
thanks for the help

Answer:Malware infected, malware removal tools useless

Greetings samidelcueva and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter pro... Read more

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Hi. I am trying to diagnose a problematic laptop for a friend. I don't know the details of what happened to cause the problems. The main problem I can detect is that the laptop is EXTREMELY slow. It seems like anything I try has a delayed response (even a simple mouse click). I followed the Malware Removal Guide, but was only able to run two of the five suggested tools as follows:

1) SUPERAntiSpyware - I ran this after manually updating the definition files on the version already installed and the scan found nothing.

2) Malwarebytes Anti-Malware - I was not able to update the definition files for the current version installed. After several attempts to uninstall this (via the Control Panel), I was able to do it via CCleaner. However, I was not able to re-install a more recent version due to problems with the Windows Installer service. After uninstalling an outdated version of Java (Update 14) via the Control Panel, I have not been able to install/uninstall any more programs.

2) combofix.exe - not compatible with 64-bit OS

3) RootRepeal - did not run on 64-bit OS

4) MGtools - did run; kept getting errors, but continued to completion

Attached are the SUPERAntiSpyware and MGTools logs:
 

Answer:Possible Malware preventing me from running malware removal tools

I am not seeing any malware in those logs. I do not know why MalwareBytes would not run, are you able to run it in safe mode? How does the PC behave when you use safe mode?

More than likely I think I will be sending you off to the software forum.

We can do this:

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:



O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - (no file)
O2 - BHO: (no name) - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - (no file)
O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsM... Read more

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Had a machine in riddle with viruses which we duly cleaned up and removed without incident. Uninstalled the applications one at a time, restarting each time it was required and all was good.

After removing the last app (dont ask me which one it was I cant rememebr) the machine no longer starts.

It's boot cycling but once we disable automatic restart on system failure it brings up a STOP 24 error.

Have booted to puppy linux and examined the hard drive (which is SATA btw) and the data seems intact so we can assume, physically at least, that the drive is good.

Booting to an XP CD and attempting to access the recovery console to run chkdsk /r and it appears the drive is either not detected or is empty (the latter we know not to be the case)

Boot to an X CD to attempt a repair install and it tells me there is no hard drive present.

Check the BIOS and the drive is detected properly. swap the hard drive for a SATA CD and it detects the CD without issue which makes me thing the SATA controller must be functioning too.

Now it seems that the this single disk system has some kind of RAID configured on it according to the boot screens. My next step would be to remove the RAID but I'm concerned it might format the drive. Is this likely? It has an ASUS A8R-MX/S motherboard but the info I get from their site is a little vague.

Am I on the right track with the RAID thing or way off base, help me folks its driving me nuts.
 

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Dell m1330 Vista home premium. I have malware isses, frequent memory dumps, google redirection and something is preventing me from running or installing anti-malware programs. I had to install malwarebytes using the rename method, but the program will not run in safe mode or normal. I had spybot previously installed but I was also prevented from opening, so I tried reinstalling, but before it can complete the installation I get the blue screen of death memory dump! Before reading the procedure I ran coolweb, kill2me, windows defender and windows malicious software tool. None of the programs found anything. I also perfomed a couple system restores, but both failed.

Should I continue with the cleaning procedure (combofix), or does anyone know how I can get malwarebytes and spybot to run?
 

Answer:Trying to follow malware removal procedure, but malware is preventing me?

Here's my MGtools log, it was the only program that worked.
 

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I recently started my daughters laptop to find a Windows Security window pop up prior to desktop starting up. It mentioned there is a Worm, WIN32.NETSKY that has infected my system, and that I should perform a full scan to remove the worm. I have McAfee on my computers so I contacted them for help. They concurred with the Windows suggestion. I did a complete scan of the system. 14 infections were found. McAfee quarantined them all and I deleted them. I re booted. After the Windows XP boot screen I got a standard blank screen with the shut down immediately going into process. It would restart and go through the same process again. Shutting down and restarting. I have found out through this site what the WIN32.NETSKY worm/virus is, i can imagine how it got into the computer, So how do I fix this? I might also add the computer will NOT let me enter safe mode. So at this point I can do nothing but go through an eternal reboot! Also I can't figure out weather I removed the worm or not!



Thanks in advance, Tom

Answer:[SOLVED] Computer won't start up after removal of WIN32.NETSKY removal

This is what can happen with viruses. They shred your Windows OS files.

What happens when you keep pressing F8 at start up? Can you get to the advanced options menu to do a "repair install"?

Otherwise I think you will probably have to recover your personal data off the drive, completely reinstall Windows, but cleanse that personal data with anti-virus cleaners before you migrate it back to the new installation so the machine doesn't get infected all over again.

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The latest: Removal Tool from Symantec:

http:[email protected]html
EDIT:
PLEASE NOTE: Since Symantec did a major change on how to handle this worm from their first instructions, (and my first post) I have totally modified this post, as of 0326 EDT Sept 20, 2003, to reflect those changes. This should avoid the problem that Alison had and was most likely the reason for Symantec's change.

You have been bitten by the latest worm, [email protected], and want to know what to do and how to get rid of it.

We here at TSG want to make that process easier for you.

The following is a short(er) version of what can be found at Symantec?s site.
http:[email protected]

Please go to the above link and read and understand about the Swen worm first, then return and follow the short version.

Removal Instructions

The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec and Norton AntiVirus product lines.

1. Disable System Restore (Windows Me/XP).

How to disable or enable System Restore in Windows ME

How to disable or enable System Restore in Windows XP

2. Modify the association for Registration Entries ( .reg files).
3. Create a repair.reg file on Desktop, double-click on repair.reg file to fix association settings for other file types.
4. Update the virus definitions.

5. Do one of the following:
a. Windows 95/98/Me: Restart the computer in Safe mode.
b. Windows NT/2000/XP: End the Trojan process.
6. ... Read more

Answer:[email protected] Worm Removal instructions + New Removal Tool

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I am running Windows XP Pro Version 2002 with SP3 on a Dell Inspiron E1505. I have Norton 360running for internet and firewall protection. I was experiencing the BSOD frequently and finally Windows would not boot. A Norton scann gave me the following "Tidserve Activity 2 Threat requiring manual removal detected". I downloaded the TDSSKiller from Kaspersky and removed seemed to remove the threat. I was able to get Windows up and running, but since then have had the following issues:
1. Occasional popup window with the message "C:\Windows\System\MSVIDEO.DLL is not a valid windows image. Please check this against your installation diskette"
2. Internet access is not possible. The DHCP won't function due to dependencies, specifically AFD, which has a yellow exclamation point in the Device Manager. AFD won't start. So I'm currently working via a flash drive to transfer files from the laptop to a functioning desktop.
Is my system still infected?
Thanks very much-
Richmo
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Dell at 22:46:39 on 2012-01-23
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.371 [GMT -5:00]
.
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
AV: Norton 360 *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton AntiVirus *Enabled*
FW: Norton 360 *Enabled*
.
============== Running Processes =============... Read more

Answer:No internet and AFD issues after apparent removal of Tidserve Activity 2 Removal

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me Agent ST for short), it's a pleasure to meet you. I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing... Read more

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Hi Guys,
Recently I have gone through a serious virus which is not catchable by updated anti-virus symantec 14 october 2009.
When i put my pendrive, the system shows autorun.inf deleted. But the underlying virus,
autorunme.exe exists in location Drive:/RECYCLER\S-1-6-21-2434476501-1644491937-600003330-1213\autorunme.exe.

Even I delete this virus, this gets automatically generated by itself or recreates itself.
autorunme.exe is not the actual virus, but it is just a duplicate.

Then actual underlying virus which triggers autorunme.exe is SERVCE.EXE
Note SERVCE.EXE is not service.exe or services.exe. It is new named SERVCE.EXE

Manual removal autorunme.exe process:
After connecting your pendrives, when it shows the file RECYCLER in hidden state,Open your task manager and end the process SERVCE.EXE

Now delete the entries Drive:/RECYCLER\S-1-6-21-2434476501-1644491937-600003330-1213\autorunme.exe , Drive:/RECYCLER\S-1-6-21-2434476501-1644491937-600003330-1213\desktop.ini and Drive:/autorun.inf.
They will not recreate now.

Then open C:/WINDOWS and find SERVCE.EXE and to be on safe side just make a local copy of file to some other place and delete SERVCE.EXE

Now even if you restart your computer, since SERVCE.EXE is not running at start up of system, the system is safe and manual removal of virus is complete.

SERVCE.EXE is the actual culprit. http://static.techguy.org/smilies/biggrin.gif
 

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Hey there experts =)

My son clicked something a few days ago, giving us the Win 7 security virus. I followed the directions here, and removed it with malwarebytes.
Everything was running smoothly.

Today I get home and see that my browsers (all of them, firefox, chrome) are being redirected. When they are being redirected my McAfee detects a virus and removes it, yet it continues to happen. After much reading, here and on other computer boards ... there seems to be something leftover from that virus that isn't always detected? From what I've read, there's a possibility there's a virus in the MBR ?

I do not have a Windows 7 disc, as this came pre-installed, nor do I have a recovery disc. All advice points towards running combofix, although all that advice comes saying 'DO NOT RUN combofix unless instructed to do so by a professional'

Well? You guys are the professionals so here I am. You're my last resort to getting this fixed, sans taking it into a shop which I'm REALLY trying to avoid. ;)

I do work a full time job, so my responses may not be immediate, but I will check daily or multiple times daily when I can and follow your directions ... if you can and are willing to help!

Thanks in advance!

Beachy

Answer:Help with removal of hijacker after Win7 security virus removal

Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here.Be sure to restart the computer.The ... Read more

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Hi all, my first post in here, so hello to everyone.

Could anybody be able to tell me how to completely remove Windows malicious software removal tool as it keeps coming up every time I turn on the laptop.
I have tried all usual channels like add/remove etc but can't see it anywhere. Could someone shed some light, many thanks

Answer:[SOLVED] Removal of 'Malicious software removal tool'

Have you let the MRT finish? The MRT is an On Demand anti virus scanneer with a very limited impact on the PC or
resources. there are NO reasons to remove it.

The utility is...
%windir%\system32\MRT.exe

Command line switches...

/? or /HELP = displays the command line switches
/Q = quiet
/N = detect only
/F = force extended scan
/F:Y = force extended scan and automatically clean infected files

If you really want to remove it browse to C:\Windows\System32 and delete MRT.exe

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I had trouble trying to uninstall Trend Micro Security 2010. Upon reading a forum from this site, I tried AppRemover, which successfully took the software off, however, I am unable to connect to my wireless network because the driver connections seem to be messed up(?). I have tried uninstalling and reinstalling the drivers for my wireless LAN, but this does not seem to work. I have tried troubleshooting via Microsoft's website and have used the Microsoft FixIt program, however it has failed to fix the issues. This is what the program says:Fix it Center:Use hardware and access devices connected to your computer. 5 problems need attentionHide detailsProblems found StatusThere is a problem with the driver for Microsoft ISATAP Adapter #2. The driver needs to be reinstalled. Not fixedThere is a problem with the driver for Teredo Tunneling Pseudo-Interface. The driver needs to be reinstalled. Not fixedThere is a problem with the driver for Intel® WiFi Link 1000 BGN. The driver needs to be reinstalled. Not fixedThere is a problem with the driver ISATAP Adapter #3. The driver needs to be reinstalled. Not fixed DetectedI am running Windows 7 on my ASUS notebook. I have internet connection when I'm directly connected through the cable, but I cannot get wireless connection. My other computer connects to the wireless network fine. Please help. THanks a lot in advance.*moved topic to Am I Infected as requested by narenxp. - Queen-Evie*

Answer:Difficult Antivirus removal, even more trouble post removal

Hello,Before trying to fix windows you should try the Diagnostic Tool from Trend Micro it should remove all the leftovers and maybe at the same time fix the problem you have.Download the Trend Diagnostic Toolkit and save the file to the desktop, make sure you select the tool that matches your Operating System and the 32-bit or 64-bit version.Boot the PC and enter Safe Mode (press F8 durring Boot), run the tool, click on the Uninstall tab and follow the program instructions.

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Hiya

Im running XP, avg detected trojans, the first one it got rid of, the second one Generic13.ATHP it could only remove it partially, apparently located in in c:\windows\system32\svchost.exe

Started the Malware Removal Process as recommended, SuperAntiSpyware wouldnt install, so I changed the filename, and it has installed but when I attempt to run it I get an error message -

SUPERAntiSpyware Free Edition has encountered a problem and needs to close. We are sorry for the inconvenience

The same happens with any other malware/spyware removal program, Spybot S&D, Malwarebytes etc...

Is there anything I can do to fix this?

Thankyou!
 

Answer:malware halps/malware removal not running

Hi again,

also tried doing this (as seen in another thread)

Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

* Scroll down to ?Non-plug and Play Drivers? and click the plus icon to open those drivers.
* Then search for TDSSserv.sys
* Let me know if you find this or not.
* If you do find it, right click on it, and select Disable. Do not try to uninstall it.
* Also if this is found and you disable it, then reboot and see if you can run the cleaning procedure and attach the requested logs.


but the device mentioned is not present (although there are a few that have error "!" things next to them, but 30 or so others.

:confused have no idea if any of this will help you lovely helper person, but i guess im just trying...
 

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Hi all, 
 
Recently on Chrome browsing on a site a received a web site popup saying "Your browser contains MALWARE. You have to install Chrome Malware Removal Tool". Confirming with OK opens an extension page:
 
https://chrome.google.com/webstore/detail/chrome-malware-removal-to/mbdoonnjlifcmakklcaembokjhjikank
 
I have a strong suspect this is a malware!!!
 
What I'm trying to understand if what kind of malware infected the web site I visited. Some technical specs could be useful . The web site is of a my friend and I'd like to help them to identify the malware infected their web site...
 
 

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Have got a strange one, where have attempted to remove XP antispyware 2009 using malware antimalwarebytes. Looks to have been partly successful - but have got something else interfering. Frequently have pages on IE as "not found".

Have posted HJThis log and Malware Antimalwarebytes log below. Thanks for any assistance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:01:58, on 08/11/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdjserv.exe
C:\WINDOWS\system32\lxdjcoms.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\system32\UAService7.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\ATI Technologi... Read more

Answer:Malware - blocking removal by malware antimalwarebytes

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Hi. Thanks for this. I need to first tell you that I don't even know how to generate the logs everyone posts here for troubleshooting. I'm sorry. Maybe someone could tell me how, then I will.

Because my laptop wouldn't even boot to the O/S last week, DELL's tech support helped me move files, reformat and reinstall the OS. I reinstalled McAfee. A security tool warning popped up. I knew it was rogue; I came here and got rid of using mbam and process explorer - very easy. Or I thought I did. On my daughter's desktop this morning, there were 3 porn shortcut links ON HER DESKTOP!!!! There was also a link to "Active Security" - trying to figure out wtf this was it turns out it was another rogue. Awesome. It at least had an uninstall on Add/Remove programs... but obviously it is not gone, if that is even the cause of all this... Thinking MBAM would be a logical quick fix, I figured I would try that. My Mbam won't load - I have reinstalled and it - it reinstalls and then when I try to quicksccan it says I don't have permissions and then I can't even open it again. I can reinstall, then it is hijacked when I try to scan. My McAfee won't scan either so both are being hijacked and I also am having the same browser redirects as others when clicking on sites from search results. McAfee can't even fix itself. In safemode, McAfee tells me the truth at least that it is not working (in regular mode it poses like everything is... Read more

Answer:Ugh - Malware Removal Tools Disbled by Malware

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

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About a week ago, I noticed that when running Internet Explorer www.google.com that clicking on a website would take me to an add instead of the website. If I clicked back and clicked on the website again, it would correctly go to the website.

A day or two before noticing this issue I had upgraded to AVG 8.0 Free and had installed the latest Firefox version.

I am running a Windows XP Professional SP2, Intel Pentium 2.8 GHz.

I ran the instructions at forums.majorgeeks.com/showthread.php?t=35407 and am still experiencing the same issue as described above.

Any help would be greatly appreciated! This is the first forum I've ever posted to so be patient!

Thanks,
Deb
 

Answer:Malware - Exists after running MalWare Removal

This is the last of the Malware log files.

Thanks again!
Deb
 

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Hi there! I friend at work brought in his son's laptop and asked me to take a look / run some scans... said it was sluggish and acting "weird", ie:

"It won't shutdown correctly sometimes, and won't connect to the internet sometimes...lots of querks."

That's all I know, but it looks like a few things showed up on a couple of the scans. Any assistance at cleaning necessary items would be appreciated. Logs are attached...

Also...noticed the RogueKiller created an "RK Quarantine" folder on the desktop. Maybe that's standard behavior...but thought I would mention it in case it's not.

TIA...don't know what I would do without my majorgeeks!

Diane
 

Answer:Possible Malware...help with removal

Rerun Hitman and have it delete this item:
C:\Users\Clayton\Downloads\setup.exe

Otherwise, I am not finding any malware in your logs. I suggest you post in the software forum for additional assistance. You might want to include answers to these questions:

A slow computer is not always due to malware:

Please explain what operations are slow! For example answer the below:

* Is boot up slow?
* Is shutdown slow?
* Is browsing/surfing slow?
* Is downloading slow?
* Is running any application?
* Is it also slow in safe boot mode?
* Also are any process showing in Task Manager to be using a lot of CPU time?
* Anything else slow?

If you are not having any other malware problems, it is time to do our final steps:
We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ &
RUN ME.
Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall,
don't worry about it. Just move on to the next step.
If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking
on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if
running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove ... Read more

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Hello,

For about the last week I have been getting a lot of pop-ups, sometimes several per minute. Spy-bot and Spy Sweeper both identified and removed virtumonde several times, but the pop-ups continued. For the last two days they have not found virtumonde or anything other than cookies - but the popups continue. I also frequently receive warnings from SpyBot about system changes being attempted (even when I'm not downloading anything), and once I got a warning from Symantec that the page I was on (which was my main Yahoo page) had characteristics of a phishing page.

I followed the requested five-step process except I was unable to download Panda ActiveScan (I did not receive registration instructions even though I tried it twice with two different e-mail addresses), and I have left Norton, Spy Sweeper, and SpyBot enabled.

I have pasted the Deckard's main text below and attached the extra text.

Thank you for your help.

Rod Smith

Deckard's System Scanner v20071014.68
Run by Roderick Smith on 2008-07-05 17:21:46
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
87: 2008-07-06 00:22:01 UTC - RP1188 - Deckard's System Scanner Restore Point
86: 2008-07-05 23:54:41 UTC - RP1187 - Software Distribution Service 3.0
85: ... Read more

Answer:Need malware removal help

Hi and welcome to TSF.

My name is Iain and I will be helping you clean your system.

You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.

Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix. You should not have any open browsers or live internet connections when you are following the procedures below.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.

If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

Please ensure that you follow the instructions in the order I have them listed.

Combofix
We'll begin with ComboFix. Please visit this webpage for download links, and instructions for running the tool: http://www.bleepingcomputer.com/comb...o-use-combofix

**Note: It is important that ComboFix is saved directly to your desktop**

Please ensure you read this guide carefully and install the Recovery Console. This will help us restore your system in the event of a serious crash. It's very simple to complete and will only take a few moments. A quick guide is detailed below.

Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
See here for a... Read more

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Hello. I've already run the steps in the "READ & RUN ME FIRST" guide and pop-ups have temporarily stopped, but I would like you to view my scan and HiJack This logs to make sure everything has been deleted. This post contains my bdscan, activescan, and counterspy scan logs. I will post a reply with the getrunkey, shownew, and hijack this logs. Thanks.
 

Answer:Please help with Malware removal

Here are the GetRunKey, ShowNew, and HiJack This logs. Thanks again.
 

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Relevance 61.91%
Question: Malware Removal

I followed the thread that told me to run rootkit tool and here are the results attached.


DDS (Ver_09-12-01.01) - NTFSx86
Run by Dan at 14:08:42.23 on Thu 12/03/2009
Internet Explorer: 7.0.6000.16916 BrowserJavaVersion: 1.6.0_03
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============


============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = hxxp://www.sony.com/vaiopeople
mDefault_Page_URL = hxxp://www.sony.com/vaiopeople
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aol toolbar 5.0\aoltb.dll
mURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aol toolbar 5.0\aoltb.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
BHO: AOL Toolbar BHO: {7c554162-8cb7-45a4-b8f4-8ea1c75885f9} - c:\program files\a... Read more

Answer:Malware Removal

Hi,

Please do the following:

Download Combofix from either of the links below, and save it to your desktop.

Link 1
Link 2



**Note: It is important that it is saved directly to your desktop**

--------------------------------------------------------------------
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
--------------------------------------------------------------------

Double click on ComboFix.exe & follow the prompts.When finished, it will produce a report for you.
Please post the C:\ComboFix.txt for further review.

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Relevance 61.91%

Hi, If someone could help me I would appreciate it. Seems my browser gets hijacked everyday even when I remove the virus/Troj with Malwarebytes 'Anti-Malware software. When I search google for something it seems to navigate below to 1.2.3.0 then to a google page with wrong results. Below is my Hi jack this file:Thank youLogfile of Trend Micro HijackThis v2.0.2Scan saved at 10:54:53 AM, on 12/29/2008Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16735)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Lavasoft\Ad-Aware\aawservice.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\brsvc01a.exeC:\WINDOWS\system32\brss01a.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exeC:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exeC:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exeC:\WINDOWS\system32\inetsrv\inetinfo.exeC:\Program Files\Common Files\Microsoft Shared\VS7DE... Read more

Answer:Help with Log/Malware removal

It now says waiting for 7.7.7, I have used every spyware program i could find and I still cannot solve this problem. Is there anyway to fix this without formatting? Thank you for your help.. Below is my DDS.txt
DDS (Version 1.1.0) - NTFSx86
Run by kozm at 9:49:13.01 on Tue 12/30/2008
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2558.1750 [GMT -5:00]
============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Symantec_Client_Security\Symantec AntiV... Read more

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Question: Malware removal

In responding to the recent variation of Security Tool corruption, I have followed BC's removal guide (http://www.bleepingcomputer.com/virus-removal/remove-security-tool) to the letter, but upon attempting to run the random Malwarebytes executable file to open the application in step #13, I encounter the following prompt: "File corrupted. Obtain new file." Any ideas?

Thanks!

Answer:Malware removal

Hello and welcome. Let's try this way and see if we can get 2 logs.EDIT: I moved this to Am I Infected.Reboot into Safe Mode with Networking How to enter safe mode(XP/Vista)Using the F8 MethodRestart your computer. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu. Select the option for Safe Mode with Networking using the arrow keys. Then press enter on your keyboard to boot into Safe Mode. >>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.RKill....Download and Run RKillPlease download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4

Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
If nothing happens or if the tool does not run, please let me know in... Read more

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Question: Removal of malware

Hello everybody,
I am new to the forum and I am happy it exists. I found the forum accidantally searching for help with the FBI Money Pack virus. I am reading on this forum to use safe mode with networking, I can go to safe mode with or without networking.However, as soon as I log in the laptop shuts down. I have tried using repair computer function using the available downloads on a USB stick........It does not seem to work, Can somebody please help be to get access back to safe modes without it shutting the computer down. I think that all the explanations and descriptions here are easy to follow and I could go there and look for help once I have access to safe mode again.

Thank you very much in advance for your help,

I truly apopreciate your efforts to help me.

Leo
 

Answer:Removal of malware

Please do the below so that we can boot to System Recovery Options to run a scan. There will be two options to choose from. One if you do not have your Windows 7 boot DVD and another when you have your DVD.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Option1: Enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

Option2: Enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:



Startup Repair
System Restore
Windows Complete PC Resto... Read more

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Have run SmitfraudFix, results are below.

Could someone please advise what to do next?
SmitFraudFix v2.59

Scan done at 19:08:46.45, 13/06/2006
Run from C:\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
Fix ran in normal mode

C:\
C:\WINDOWS
C:\WINDOWS\system
C:\WINDOWS\Web
C:\WINDOWS\system32

C:\WINDOWS\system32\atmclk.exe FOUND !
C:\WINDOWS\system32\dcomcfg.exe FOUND !
C:\WINDOWS\system32\hp???.tmp FOUND !
C:\WINDOWS\system32\hp????.tmp FOUND !
C:\WINDOWS\system32\ld????.tmp FOUND !
C:\WINDOWS\system32\ot.ico FOUND !
C:\WINDOWS\system32\regperf.exe FOUND !
C:\WINDOWS\system32\simpole.tlb FOUND !
C:\WINDOWS\system32\stdole3.tlb FOUND !
C:\WINDOWS\system32\1024\ FOUND !

C:\Documents and Settings\Owner\Application Data
Start Menu
C:\DOCUME~1\Owner\FAVORI~1

C:\DOCUME~1\Owner\FAVORI~1\Antivirus Test Online.url FOUND !

Desktop
C:\Program Files
Corrupted keys
?... Read more

Answer:Help with Malware Removal

Hi, Welcome to TSG!!

You should print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Next, please reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press "Enter".
Choose your usual account.
Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted: "Registry cleaning - Do you want to clean the registry?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.

A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.

The report... Read more

3 more replies
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Question: Malware Removal

I've picked up some virus or malware or .... Please help!

I've tried to run through the "Do this First" a couple of times now. The computer seems to work correctly for a while and then:

1. begins to have Window Security allert messages - "Somebody is trying to attack ... click here to remove.

2. Homepage hijack attempts to Softwrereferral.com/jump.php?wmi...

3. Explorer page is "unstable" top page shifts to othe that are open radomly. Sometimes tries to open sites selling a spyware fix

4. Lost my desktop background. It is all white with icons now, when I try to change it I get a message "Cannot find file///C:/Windows/privacy.danger/index.htm'

I attached the requested logs AVG did not create on this time
Let me know what else I can to to assist you.

Thanks for your help
John
 

Answer:Malware Removal

You did not attach the requested logs ...we need to see them in order to help you.
 

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My computer became infected with a fake antivirus which I removed with MBAM. I think it is still infected with something not detected by the scanner due to slow performance, google redirect, and avg alerts.Thanks in advance for the help. Here are the logsDDS (Ver_10-12-12.02) - NTFSx86 Run by Nate at 15:19:45.82 on Thu 12/30/2010Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_14Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.936 [GMT -6:00]AV: AVG Anti-Virus Business Edition *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}============== Running Processes ===============C:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\AVG\AVG9\avgcsrvx.exesvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\Program Files\AVG\AVG9\avgwdsvc.exeC:\WINDOWS\avgagent.exesvchost.exeC:\WINDOWS\system32\crypserv.exeC:\Program Files\Cisco Systems\VPN Client\cvpnd.exeC:\Program Files\AVG\AVG9\avgam.exeC:\Program Files\AVG\AVG9&#... Read more

Answer:need help with malware removal

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic and do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for postin... Read more

21 more replies
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Greetings,

I have a computer that was suffering from browser redirects, popups, sporadic browser performance, and other signs of malware infection. I have followed the instructions in your READ & RUN ME FIRST thread and have attached the logs that were created as a result.

SUPERAntiSpyware ran at first and indicated that it fixed an infection, but it no longer runs. Each time I try to launch the program, I receive an error that Windows cannot find the path and that I might not have the necessary permissions (even though the user I am logged in as is an administrator). Therefore, I am not sure how to recover the log file it created.

MalwareBytes installed properly and ran for all of two seconds before completely disappearing. No log for that program either.

The other three scans ran properly, and their logs are attached.

I have tried to test the computer somewhat after running these scans, and performance has improved. However, I am still seeing very sluggish and somewhat sporadic behavior from Internet Explorer and would love some assistance.

Thanks very much in advance.
 

Answer:Malware removal help

I am not seeing any evidence of malware. Can you uninstall both SAS and MBAM, run CCleaner to remove leftovers and then try reinstalling them? I would like to know that they both run and can produce logs. for you.

You may also wish to try doing an online scan here:
http://www.superantispyware.com/onlinescan.html

Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. It does not save a log.
 

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My laptop has been running incredibly slowly for the past few weeks. It seems to have been slowly deteriorating, but has gotten worse within the last month or so. I've tried following all of the directions in the "READ & RUN ME FIRST" thread, but unfortunately, the computer seems to have gotten even worse. I don't know if it's because I've downloaded too many programs, if I have a virus, or if the computer is just old and needs to be trashed (I've had it for about 4.5 years). Since I work from home, if this thing completely dies I am kinda screwed. I'm am attaching my logfiles here. Any help would be greatly appreciated!!
 

Answer:Malware removal... or not??

Final log attached here:
 

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I have installed NOD32 2014. My laptop freezes at startup sometimes after the desktop appears. I am running windows 8.1 and DDS could not be run. It gives the error message 'DDS is not meant to run on compatibility mode. The program will now exit.'

Answer:Malware removal help

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully. First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem. Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me. Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean. My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.   Scan with FRST (Recovery Environment)To run FRST on Vista and Windows7:For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.Plug the flashdrive into the in... Read more

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I appear to have gotten some type of malware or virus that wont allow me to run anything type of .exe file. Neither AVG nor Malwarebytes will run, they open up then crash. I installed the latest version of Hijackthis and attempted to run it and same thing, it scans for a few seconds then the program shuts down. When I try to open it back up it says "windows cannot access the specified device, path or file....etc". This is for both normal mode and in safe mode.

Not sure where to go from here since I cant even get a Hijackthis log.

Any help would be appreciated!
 

Answer:Help with malware removal

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Question: Malware removal

How do I permanently remove the malware Level Quality Watcher.  I remove it but then when I turn on my computer the next time it is back.

Answer:Malware removal

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark is placed next to Up... Read more

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hello

I try for a couple of weeks to get rid of a malware which send mail from my yahoo mail account.
I ran spyboot, eset online, panda online
I have avast installed

none of them identified any virus/malware
I know I have a virus/malware because I recorded an invalid address email in my contacts list. whenever the virus sends a email to this address I get an error return.
I also receive spam messages via YM to this account.

I use other Yahoo, Gmail and hotmail accounts, but it seems it happens only with this one, because I do not get error sending messages from invalid addresses in other accounts.

please help!

Answer:Please help with malware removal

Hello and Welcome to Bleeping Computer!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE:... Read more

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Hi Members,

I need help if anyone can be so kind, I cannot get rid of the above file already used malwarebytes ver 1.33 but still no joy. I did some research and found that this file can be protected by rootkit, whatever that is, and I am loathed to got there without some help.. Thank you in anticiptation

Answer:dds log for malware removal

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed. Use the 'Add Reply' and add the new log to this thread. Also please explain your problem as fully as possible. Each little detail will help in getting your system cleaned up and functional again.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scans:Please update Malwarebytes' Anti-Malware and run a full scan and post the logs with the DDS log. * Download DDS by sUBs from one of the following links. Save it to your desktop. ... Read more

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Problem started yesterday around noon-ish. I was suddenly hit with alot of popups, not sure what i was doing at the time that could have caused it. At first i could use spybot and it detected smitfraud and vundo. i removed them with spybot but it did not fix the problem. I am posting this from my other computer.

I ran smitfraud fix and vundofix that i downloaded online and both came up clean, didnt detect anything.

I cant start the computer in anything but safe mode, as it goes to blue screen of death if i try to start normally.

attempts to use spybot give me "invalid floating point operation", even when in safe mode.

thanks a million!
DDS (Version 1.1.0) - NTFSx86 MINIMAL
Run by Richard at 7:42:58.31 on Tue 01/06/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_07
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.2038.1776 [GMT -8:00]
============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Richard\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchU... Read more

Answer:Malware Removal Help!

Hello Rhyyke and welcome to Bleeping Computer,1. Please download GooredFix and save it to your Desktop.Select "2. Fix Goored" by typing 2 and pressing Enter. Make sure all instances of Firefox are closed at this point. Type y at the prompt and press Enter again. A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called GooredLog.txt).Note: If you receive a message saying that GooredFix needs your system to be restarted, please close all applications and reboot your system. Please also allow any registry changes that may be prompted by any of your security programs.2. Please download ComboFix from one of the locations below, and save it to your Desktop.LinkLinkLinkDouble click the ComboFix icon to run it.If ComboFix askes you to install the Recovery Console, please do so..The Windows Recovery Console will allow you to boot up into a special recovery mode, in case your computer has a problem after an attempted removal of malware. This allows us to help you.Once the Recovery Console is installed, continue with the malware scan.Note: Make sure not to click ComboFix's window while it's running. That may cause it to stall or freeze.Please post the log from ComboFix (can also be found as C:\ComboFix.txt) in your next reply. If you have any questions along the way, STOP and ask them before proceeding !!Greetings,Thunder

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Question: Malware Removal

I am infected with malware, my AVG Anti-spyware detected it, but I can't seem to remove it, everytime I scan I get more results, it seems to be spreading, what should I do?

Answer:Malware Removal

Is my problem unsolvable?

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Question: Malware removal

Hello,

In the past few few weeks Norton Internet Security 2010 has been reporting repeated attacks from remote IP addresses nearly every 10 seconds while my computer was connected to the internet. In the past couple of days my computer has slowed down enormously and norton no longer detects anything wrong with my computer during scans. CPU usage is between 90-100 at all times. Way too many svshst executables are running (between 5-10). When I try to end these processes a dialog box comes up and says acess is denied. Windows Unlocker can't do anything about it. Yesterday while trying to end the processes the famous dialog box with 60 seconds on the timer before the computer will be forced to shut down showed up, so I assume I have a rootkit. When I tried to attach my hijack this file i was unable to- the window refreshed and reported that the connection had been reset. This occurred 5 times in a row so I am assuming that is abnormal as well. I decided to paste the log into the thread, I hope that its not against the rules! Thank you in advance for your help!!!!
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:32:01 PM, on 7/31/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17023)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.

exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\syste... Read more

Answer:Malware removal

Here is an updated version HJT log
 

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Hello I am new to these forums. I HAVE read and followed the "generic" steps to getting rid of adware/spyware etc, but are still in need of some help. This all started with my Norton Antivirus picking up a virus called "Downloader", which it deleted but kept picking up backup files of that virus. I ran all of the neccesary programs listed in the forum post and im pretty sure SpyBot - Search and Destro y got rid of that one for good. Anyways, I used BitDefender, Panda ActiveScan, and HijackThis and have the logs attached. Bitdefender picked something up which I do not know what it is but it says it was deleted.

"BehavesLike:Win32.ExplorerHijack" <--- From Bitdefender log.

Panda Active Scan picked up 8 listings, but 5 of those were Internet Explorer cookies (I have been using Firefox for a while and have now switched all users to using Firefox as the default). I followed all the procedures for preparing the logs. Hopefully someone can get this fixed for me
 

Answer:Malware Removal Help!

Sorry double post but after browsing the forums for a while I noticed I had the same additional problem as someone else. When Internet Explorer opens it redirects me to |www.syssecuritysite.com| I don't use Internet Explorer anymore but this seems to be a problem so I will post.

Thanks in advance!
 

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Question: malware removal

I get continuous popwindows and sometimes programs will just close and stop on their own
often windows will just close everything
other programs will often freeze up or close as well

DDS (Ver_09-07-30.01) - NTFSx86
Run by Steve at 23:17:10.06 on Tue 09/15/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.489 [GMT -7:00]

AV: AntiVir Desktop *On-access scanning enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\WINDOWS\system32\slserv.exe
C:\WIND... Read more

Answer:malware removal

Hello and welcome to Bleeping Computer.My name is km2357 and I will be helping you to remove any infection(s) that you may have.I will be giving you a series of instructions that need to be followed in the order in which I give them to you.If for any reason you do not understand an instruction or are just unsure then please do not guess, simply post back with your questions/concerns and we will go through it again.Please do not start another thread or topic, I will assist you at this thread until we solve your problems.Lastly the fix may take several attempts and my replies may take some time but I will stick with it if you do the same.Sorry for the delay in replying, the forum is very busy. If you still need help, please post a fresh DDS Log

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 DDS.zip   4.74KB
  2 downloads

Answer:Please help with malware removal

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.AVG right now is very hard to shut down long enough to run our scans and is actively going after some of our tools - for this reason we are going to have to remove it until we are finishedI would like you to uninstall AVG and run their AVG removal tool Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once t... Read more

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Hi folks...i found this site after searching and searching for online help for malware found on my neighbor's computer. Basically I have removed the majority of the STD's (hehe) found on that thing and am still left with the 3 desktop icons of Error cleaner, privacy protector and something else that I can't remember at the moment. I am at work and hoping to get some tips on what to try once I get home. I am unable to get to the internet unless I am in safe mode
and ie has set safenaweb as the homepage, not sure if the same malware is causing this. Can someone please tell me what programs to download in order to submit my logs.Thanks in advance!!!
 

Answer:I need help with malware removal

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide
 

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Question: Removal Of Malware

Hello. Please help i'm new at this so please bare with me. My McAfee Virus scan keeps telling me that the following files cant be found nor can they be removedc:windows\temp\thi149d.tmp\wupdt.exec:windows\tem\DrTemp\wupdt.exehere is the hijack logthanks for any help you can give me.R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://top-find4u.com/sp.htmR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.htmlR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.htmlR0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?.home=msgrR1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.comR1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://top-find4u.com/sp.htmR1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhostR3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLLO2 - BHO: MyWebSearch Search A... Read more

Answer:Removal Of Malware

Hi,

The forums are really busy, that explains why logs get behind. We start with the oldest logs first. If you still need some help, please start with posting a new hijackthislog in this thread. Don't start with a new thread.
Then I'll take a look.

Also please post your entire log with the running processes on top as well.

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I have read and followed your post on Read and Run Me First before asking for support. I am still having problems. I have attached the bit defender scan report, the panda activescan report and the hjt report. My main problem was that I got this pop up in the middle of my screen. There is no way to close it, and there is no indication of it on the task bar. I can't move it or change it, and it always stays on top. It is not popping up as I am writing this, however I don't know if it is indeed gone. My biggest concerns are the items that Bitdefender and Panda found and could not get rid of. One other thing that I noticed, when running CounterSpy, it would find mwtrg.dat. It says it was an adware and recommended removal, so I did. But every time I rebooted, it was right back. I could see it in explorer and delete it myself, but it still came back on the reboot. Any and all help and/or information you can give me will be greatly appreciated. Please let me know if you need any other information from me.

Kindest Regards, Wolfone
 

Answer:Please Help With Malware Removal

Welcome to Majorgeeks!

You have a load of different infections: WareOut, PurityScan, Qoologic, WinlogonHook, SurfSideKick, ZenoSearch, traces of Look2ME, and more. You probably got such a bad infection because you have never updated your Windows OS and Internet Explorer versions. You are running original WinXP. This is a major security risk. After we fix your current problems, you must get update. DO NOT TRY TO UPDATE while infected.

Do you know what the below is?
C:\Program Files\MegaMotivator\MegaMotivator.exe

Let's start by fixing all but Qoologic. We will do Qoologic later because we need to collect more info with some other scanners before we can fix it.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.




REGEDIT4

[-HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\app management\arpcache\AltnetDM]Click to expand...

Now Please download FixWareout from one of these sites:
http://downloads.subratam.org/Fixwareout.exe
http://swandog46.geekstogo.com/Fixwareout.exe

Save it to your desktop and then run it by double clicking on it. It creates a folder named c:\fixwareout.
Click Next, then Install.
Then make sure Run fixit is checked (this runs C:\fixwareout\fixit.bat). And then click Finish.
The fix will begin; follow the prompts. You will be asked to reboot your comp... Read more

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Question: Malware removal

Hi, i'm trying to fix this pc for a friend of mine without any luck so far. I've scanned it with malwarebytes which found 1800 infections and webroot which found 11 infections but the pc is still very slow and i'm sure there's still some malware on it.

I would really appreciate any help you guys can give me.

here are the scans.
DDS (Ver_10-12-12.02) - NTFSx86
Run by Michelle at 2:10:42.09 on 19/01/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.41 [GMT 0:00]

AV: Spyware Doctor with AntiVirus *Enabled/Updated* {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
AV: Webroot Internet Security Complete *Enabled/Updated* {77E10C7F-2CCA-4187-9394-BDBC267AD597}
FW: Webroot Internet Security Complete *Enabled*

============== Running Processes ===============

C:\Program Files\Webroot\Security\Current\Framework\WRConsumerService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\s... Read more

Answer:Malware removal

FYI after looking at the volume of posts you guys get looking for help i decided to format the pc and reinstall windows.
thanks anyway

Brenm2

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Question: Malware Removal

Situation: Desperate - out of options

Problem: ZLOB-X.a (I think)

Symptoms: Single continuous "Critical System Warning" pop-up and rapidly slowing browser (IE).

What I have done:

Gone through the generic Malware removal process to the best of my ability.

1) Can only log onto "Safe mode w/networking"
2) CCleaner, Spybot S&D, CounterSpy found nothing (No option to safe a log in CounterSpy presented itself)
3) Ran Bitdefender - could not do so in safe mode - no log option presented itself).

4) Could not download Pandascan.

All I have is the Pop-up in IE.....almost every click of the mouse. Does not make a file in temp files or IE History.


Can anyone help?

:cry
 

Answer:Malware Removal

You need to attach the logs from:
ShowNew
GetRunKeys
HJT
 

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Question: malware removal

Hi Can anyone tell me how to get rid of Koower.com this has taken over my main screen and i cannoy fid a wy of removing it, many thanks .plum
 

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Have run malware removal instructions

The only one that failed was ComboFix. It has been a problem as it hangs up.
The recovery module that ComboFix installs also hangs up. Computer freezes.

I also still seem to have redirection by malware on my browser.

Original source of problem was a file titled Facebook_Password.zip that came in an e-mail.

I have attached the logs.
 

Answer:Please Help with Malware removal

What malware issues are you having, as I am not seeing any malware in your logs.
 

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Question: Malware removal

Please help me get rid of malware on my PC
 

Answer:Malware removal

Hello,

They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

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Question: Malware removal

The computer has been infected with a fake antivirus and I cannot even backup my files or open any programs,I am using a different computer for this posting. I am running windows XP home, My anti virus is AVAST and I ran a boot scan and found several infections and deleted them but the fake antivirus is still holding me hostage, I tried to use Malware Bites from a flash drive but the infection will not allow me to start it. What can I do??

Answer:Malware removal

Hello,Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Orange Blossom

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Question: Malware removal

Hi
I'm using XP home, service pack 3 and no matter which browser i use my searches are redirected to various other sites. These include directories for the topic searched, ebay, sex sites etc etc etc.
I have tried a complete format and re-install of my operating system but this problem was still there.
any help to get rid of this problem would be greatly appreciated.
Any further info required just let me know
Kind regards

Bri

Answer:Malware removal

Hello, and to the Malware Removal forum! My online alias is Blade Zephon, or Blade for short, and I will be assisting you with your malware issues!If you have since resolved the original problem you were having, we would appreciate you letting us know.In the upper right hand corner of the topic you will see a button called Watch Topic. By clicking this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.Before we begin cleaning your machine, I'd like to lay out some guidelines for us to follow while we are working together.I will be assisting you with your malware issues. This may or may not resolve other problems you are having with your computer. If you are still having problems after your machine has been determined clean, I will be glad to direct you to the proper forum for assistance.Even if things appear better, that does not mean we are finished. Please continue to follow my instructions until I give you the all clean. Absence of symptoms does not mean that all the malware has been removed. If a piece of the infection is left, it can regenerate and reinfect your machine. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.I ask that you please refrain fro... Read more

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Yesterday out of nowhere my computer started to just freeze up and give the error message that such and such program is not responding, including any online activity. The first thing I tried to do was to run a scan of my computer with my virus protection software (McAfee), but the program would not run the scan at all, so I ran the Mcafee virtual technician program they offer. Upon running it, it found a few issues that it fixed, but could not fix one issues that it defined as (1 dat / engine update). I have no idea if this is related to the issues I am having. I have followed your instructions as best as possible and think that I have completed all steps as requested. I have had to do all this in safe mode with networking because the programs will not run if windows is started normally. I am still having the same issues, so here are the logs you requested. Thanks in advance.
 

Answer:Malware Removal Help Please

Please download Junkware Removal Tool to your desktop.
Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Attach JRT.txt to your next message.
Otherwise I am not finding any malware in your logs.

You need to move ComboFix from Downloads, where you ran it, directly to your desktop.

What issues are you still having? I may need to send you to the software forum for additional assistance.
 

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Ok, I've downloaded and ran all programs as instructed. Here are all the logs. Please let me know what steps I need to do next.

Hitman Pro did not detect anything, so no logs to attach.
 

Answer:Malware removal help

Looks like the cleaning procedure took care of most of your problems. Just a little bit more to do.

Uninstall the below very old versions of software:
Java(TM) 6 Update 20

Now install the current version of Sun Java from: Sun Java Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: (no name) - {3bbd3c14-4c16-4989-8366-95bc9179779d} - (no file)
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)

After clicking Fix, exit HJT.

Please download OTM by Old Timer and save it to your Desktop.

Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
(or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
the code box

Code:

:Processes
explorer.exe

:Files
C:\windows\TEMP\*.*
C:\Users\Diane\AppData\Local\Temp\*.*

:Reg
[-HKEY_LOCAL_MACHINE\Software\Microsoft\... Read more

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Hey just wondering whether you guys still take trainee for the malware removal course, if yes, please tell whether it will start, thank you

Answer:Malware removal course

Listed in this post are the generally recognised groups that conduct Malware Removal courses - http://forums.malwarebytes.org/index.php?showtopic=12264&view=findpost&p=62319BleepingComputer was full as of last week -

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Hi

I have followed the steps in malware removal. In summary of work done

In Safe mode with networking,

1. I run Ccleaner to remove the cookies and temp files
2. I run Spybot and managed the clean the spyware
3. I run AVG anti spyware and managed the clean some spyware

In normal boot mode,

4. i proceeded to run Panda Active Scan thru internet. At the same time as running the Panda Active Scan , I accessed certain sites and then the Panda scan found some spyware which are in cookie format
5. I managed to get the "runkeys.txt" and "newfiles.txt" and will attach here
6. I turned off system restore on all drives
7. Since Panda detected the spyware, I went on to repeat steps 1 to 3. This time , there is no spyware anymore

My question is why is it that each time i accessed certain legitimate sites, i get spyware in cookies. Is there a way to prevent it ?
It seems that only when i run ccleaner , then only i can clear the spyware cookies

I am attaching the HJT and "runkeys.txt" and "newfiles.txt" and Activescan results

Thanks


[U]Below is the list of spyware that i managed to clear[/U]

Incident Status Location ... Read more

Answer:Help in Malware removal

Were are the logs for AVG AntiSpyware and BitDefender Online Scan. BitDefender should have been run before Panda ActiveScan.





alvinhky said:





6. I turned off system restore on all drivesClick to expand...

You were not supposed to do this until your system was declared malware free.





alvinhky said:





7. Since Panda detected the spyware......


My question is why is it that each time i accessed certain legitimate sites, i get spyware in cookies. Is there a way to prevent it ?
It seems that only when i run ccleaner , then only i can clear the spyware cookiesClick to expand...

Cookies are not spyware nor are they problems. Ignore scan reports from any tool about cookies being problems. See step 11 of this: How to Protect yourself from malware!


Did you have Spy Catcher installed and then uninstall it? It looks like it and it also looks like it did not uninstall properly which we will try to fix below.


First run this Disable/Remove Windows Messenger to remove Windows Messenger.


Uninstall the below old versions of software:
Java 2 Runtime Environment, SE v1.4.2_03


Now run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: SpywareBlock Class - {0A87E45F-537A-40B4-B812-E2544C21A09F} - C:\Program Files\SpyCatcher 2006\SCActiveBlock.dll (file miss... Read more

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