Computer Support Forum

Compute crashed.... Help to recover harddrive files... virus???

Question: Compute crashed.... Help to recover harddrive files... virus???

My computer crashed. It went right back so it looked the second you take it out of the box when it was new... register with gateway, set up internet, install programs, etc. The sad thing is I wasn't the one using it when it happened so, I really don't know what happened. I tried to go back to a restore point but there isn't any. I've got the computer up and running. Internet is back on. My question is: How do I recover what I had on there before? Can I recover things I had saved like Microsoft word or excel documents? Can I recover pictures or other files? Any help is greatly appreciated! Thank You.

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Preferred Solution: Compute crashed.... Help to recover harddrive files... virus???

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Compute crashed.... Help to recover harddrive files... virus???

It's unclear what you have done...but if the CD or hidden recovery partition were used to revert back to Day One status then your data is gone...

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Hey all ... I need to recover data from a crashed HD. What can I try to get it off. I noticed that it wasn't mounting if I would leave windows and log back in later. I was [planning on moving the data but of course now XP doesn't see it at all ... ran a CHKDSK on it during boot up and then it showed. But when I went to access the data it wouldn't let me. Rebooted and now it doesn't show up.

Suggestons and guidance needed!

Answer:Recover Data From Crashed HardDrive

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Please bear with me, I am easily confused :-o.

My acer aspire 5720 wont boot, so I need to recover some important files, (I know........I should have backed it up........)

Well, I have an external usb casing for an IDE 3.5 drive and have worked out I need an adapter. The problem is the 2.5 seagate drive doesn't have much info on it (well nothing that makes any sense to me anyway), I am assuming it is SATA although it doesn't say so and I cant see any jumpers on it to make it a slave. I've googled but it's all too technical and I'm close to jumping up and down on it.

Please help!

Thanks in advance

Answer:Recover files from crashed laptop

Hi Laura,
When you say "crashed laptop" do you mean that it will not boot up at all???
if it does boot but goes no further than the splash screen/boot menu then it could be that it is only a corrupt file/driver causing the issue, if this is the case then you could boot a live linux OS to retrieve the important files that you need.Then try to fix the corrupted files on the drive with help from here.
But if the machine is dead then you will need to get a 2.5" hdd external caddy for your drive the 3.5" one you have is no good for your drive even with an adapter, I just recently bought a 2.5" caddy for an old drive of mine for £3.50 off ebay this is what you need it is "hot swappable" and "plug n play" you just need to go to Computer and select the drive and copy the files you need, very easy even for a Novice user!!, you could then format that drive and use it as a clone of the new drive you are using.

iain.t :major

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First of all, I want to point out that I have very little knowledge of technology.

I have a NTFS Seagate 2TB Go Flex Desk external hard disk drive. A couple months ago, I found that it had a problem where my laptop could detect it, but couldn't access it and needed to "reformat" it. I left it alone for a while.

Recently, I tried plugging it in again, and behold, it seemed to work okay and I could see all the files and so on. I tried chkdisk without the fixing part (/f). I didn't want to "fix" it until as last resort because it seems to imply some data will be lost. It said there were a lot of bad sectors.

I couldn't read some of the files (most of them were rar files) in my hard disk, and had "read error" and "data error (cyclic redundancy check)". So I basically moved all the files which were normal out of the disk as I couldn't move the others ("can't read from source file or disk") and now I'm left with the broken files, most of which are important. 40gb of 16,000 files.

Is there any hope for me to recover those files? Any help will be appreciated. Thanks.

Edit: after this, how would I deal with the bad sectors?

Answer:Disk read error for files in the harddrive, want to recover files.

OK! The bad sectors are always one of the killers of data on a hard drive. Thatís why we are always asked to back up our needed data at least on two separate drives. So, in the future, you should learn to keep at least two copies of your important data on separate drives or locations.
But, right now, since your drive still could be read on your computer, you could try to run some data recovery programs to take chances. Nowadays, many data recovery programs are developed to help people resolve these troubles.

But, if you are not sure, you could firstly try some drive data recovery freeware such as Recuva, TestDisk and iCare Data Recovery Free, etc.
But, if any data recovery software could not make a difference, you could consult a data recovery expert for help and prepare enough money for it.

Good luck!

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Well, I was typing a VERY IMPORTANT report and this cookies pop up popped-up and it statrted scanning my computer and then when it almost finished, it popped up that there is not enough storage or somthing. I need this project by Friday! I need to put it on my limited account, but I can't! I restarted my computer but my admin account still had the same thing and I cant geat OUT!!!

Answer:HELP!! I need to recover files from my crashed admin account!

Welcome to the CH forums.Please read this.

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I was attaching a drive, with all my movies, shows and game + add on's to a new unit that I was making for multimedia when I broke off the part that secures the power sata to the board.  I bought a replacement drive and switched the boards only it's showing a small portion of the drive and clicks slightly as well.  Seagate Barracuda 7200 1.5 TB 7200RPM SATA 3Gb/s 32MB Cache 3.5 Inch Internal Hard Drive ST31500341AS-Bare Drive

Answer:Harddrive Recover Files

Swapping the boards is only part of the process. You need to make sure the rev of the board and firmware is exact for both drives controller boards ... Do they match?

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I was attaching a drive, with all my movies, shows and game + add on's to a new unit that I was making for multimedia when I broke off the part that secures the power sata to the board.  I bought a replacement drive and switched the boards only it's showing a small portion of the drive and clicks slightly as well.  Seagate Barracuda 7200 1.5 TB 7200RPM SATA 3Gb/s 32MB Cache 3.5 Inch Internal Hard Drive ST31500341AS-Bare Drive

Answer:Harddrive Recover Files

Swapping the boards is only part of the process. You need to make sure the rev of the board and firmware is exact for both drives controller boards ... Do they match?

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my computer crashed out of nowhere and did a restart where it started re installing windows vista making me create the log in accept terms of use set up accounts etc. i see a bunch of my program files still here and what not but all of my pictures documents and music is gone i cant find it and i did not back it up anywhere is there any way to recover or restore any of it?
Thank you

Answer:Computer Crashed and Went into a reinstall of Vista on its own, how can i recover my files??????????

From what you say it sounds like your PC has done a factory recovery which "wipes" all existing data from the C: drive and overwrites it with a fresh installation. That's why keeping backups of your files on a separate drive or on optical discs is absolutely vital. I'm afraid your files have gone forever.Keeping backups is not only essential in the above scenario, it's also essential because all hard drives will eventually fail, leaving the data inaccessible except by using the very expensive services of a data recovery company.

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My cousin's laptop recently went to crap. The windows system startup folder got corrupted. Anyway, I pulled the harddrive and plugged it into my desktop to pull off her personal files (System restore/repair with CD did Not work)
Anyway, I got it to show up fine on my machine, but every single folder, subfolder, and file requires me to go through the arduous process of about 7-10 clicks to 'acquire the security permissions'
Since there are a good 4-600 photos alone, and numerous folders and subfolders, this obviously is not a very efficient method.
After poking around some, it seems like running the takeown commands through the disk would solve this I correct in assuming that or do I need to run down a different avenue?


Answer:takeown cmd to recover harddrive files?

See /r switch

recursive through sub folders and all included files.

Or get everything onto an external USB this way

Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer - How-To Geek

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I'm looking for a good software to recover files from a formated hard drive?

Answer:Recover files a formated harddrive

GetDataBack, worth every penny if you buy it.

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I got a client with their Mac OS screwing up on them with this sort of "Whiting out" of the MacBook screen past login and I'm trying to recover these internal files locked away from the Apple OS format. HFS can detect the recovery, but not the main disk of 222.22 GB of storage that's just locked away there, unable to be labeled or opened for as far as I can tell. What do I do to read this Hard drive? It's not an external one either, it's straight from a mac laptop.

Answer:Trying to recover Some Files From a MacBook harddrive through Windows

Originally Posted by SotoPrior

I got a client with their Mac OS screwing up on them with this sort of "Whiting out" of the MacBook screen past login and I'm trying to recover these internal files locked away from the Apple OS format. HFS can detect the recovery, but not the main disk of 222.22 GB of storage that's just locked away there, unable to be labeled or opened for as far as I can tell. What do I do to read this Hard drive? It's not an external one either, it's straight from a mac laptop.

A Linux Distro booted from a thumb?

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I'm in desperate need to recover things from my corrupted D drive. When I click on it, it says D:\ is not accessible. The disk structure is corrupted and unreadable. When I restart it always does chkdsk for that drive, but it can't repair the corrupt master file table, and it's the same result where the drive is unreadable. I used the Getdata recover my files software to recover the drive. It didn't find the things I desperately need, and I noticed a bunch of files it recovered is now corrupt.

The most important thing I need to recover is a windows movie maker project that I've spent hours upon hours upon hours on for a music video. I so desperately need that .mswmm file. This software found just about all of my windows movie maker projects except that one, just my luck.

The second most important thing I need is my Adobe Audition session files along with the wav's for the sessions. I have a new computer I should be getting today, and my friend will be over in 2 days. I need to figure something out quickly cause he will need to format the drive which will make it lose everything. He is pretty sure that the drive will be unreadable on his laptop which he's bringing over.

It recovered 2 936gb files and a 465 gb file with no file extensions that were labeled $BadClus~$Bad_1 $BadClus~$Bad_3 & $BadClus~$Bad_4 Is there anything I can do to open these files to try to retrieve anything from it?

Answer:Need to recover files from a corrupt unreadable NTFS harddrive

Actually the programs to recover deleted and corrupted files from a drive are not very professional inspite of what they claim. In my experience they hardly ever do a good and professional job.

Only a real professional can make a good and acceptable recovery of corrupted files from a corrupted drive. These professionals charge the earth for it. For Home Users it is hardly ever worth it. But that is my opinion. May be there are others who can give good guidance on this subject so that you are able to recover your data.

I wish you Good Luck

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My computer crashed. I had to change the motherboard and hard drive. I saved the CPU. I used a recovery disk to get Win 7/64 loaded but cannot activate. Do I need to clean the drive, reload xp and then upgrade to Win 7 or is there a simple way to get it done. My other two computers that use this code are running fine so far. Validation data below.


Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BCDG3-VYBVF-JGD8J
Windows Product Key Hash: RUgxovdpjQV85MH9Iwe2Jiwmvuw=
Windows Product ID: 00359-062-3256264-85741
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {33E31503-6B41-46B2-9867-846EBF1936C8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.ex... Read more

Answer:Family Pack activation error 0xc004c00b when replacing crashed compute

I tried the phone activation and got to the point where it asked me how many computers I had activated on the license and I replied 2. The computer said I had exceed the limit and had to purchase another copy. Not very helpful.

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So my brother dropped his computer to the ground, and now it is not working properly.
I started windows in repair mode, but the computer freezes like this, but without the repair box.
I was wondering if it is possible to recover some of the files and stuff on the HD, when the computer is unable to boot.
I have taken out the harddrive from my brother's computer, and put it in to my own computer. When i did that, my own computer asked me if i wanted to run a disk-controll or something like that. After it finished, the computer has freezed like this: Imgur
The text at the bottom says: Controll of usn log complete. It has been like that for almost half an hour now, and i am not sure of what to do.
Answers are much appreciated.

Answer:Need help to recover files from a "dead" harddrive

Hello haakelv!

What kind of drive is it that your brother has? Brand and model?

The disk controller is plainly said a chip that controls a drive depending on its type – IDE, SCSI etc. It enables the CPU to “communicate” with the HDD.
The USN Journal is connected with the NTFS format and it maintains a record of changes which were made to the volume.

From what I understand by dropping his PC, your brother broke his hard drive's disk controller which nowadays is integrated in the hard drive itself, and evidently inserting the drive in to your system led to a USN Journal scan, which (if I am translating correctly) CHKDSK has checked the USN log, has repaired the USN Journal data flow and completed. But the system has hanged.

In my opinion the drive is too damaged to load, the disk controller is most likely broken, thus the drive can't communicate with the system on a healthy level.

You could plug the drive out, restart your system, plug in the drive again, go in to BIOS to make sure your own disk is at first booting position and see if you could load into your OS and open the drive through My Computer, but I doubt it would work.

You'll have to use a data recovery software or company if you need anything from the drive.

Good luck!


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A virus or worm attacked it and I can start it but can't get to my documents...I'm looking specifically for my photographs...

Answer:can I get files off a virus-crashed computer?

laptop/desktop? Do you have another computer? If you do, you could install the hard disk in another unit, but not to boot off, as a slave. Then you can use free recovery software, like Recuva or PC Inspector file recovery to get the photos. Then after you copy them to a safe location, run a virus scan make sure there are no bugs in the photos.

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all files in my pendrive is automatically changed into shortcuts. i am not able to see the content of the files. how i can see the content and what is the procedure to rectify this problem.

Answer:how to recover virus infected files from my p

this virus is very common. Its not difficult to recover your data from pen drivetry this command, replace G: with actual drive letterattrib -h -r -s /s /d G:\*.*for more details and FAQ, check this link

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Hello people.

A friend of mine brought his computer to me to see if I am able to clear an encrypted mess done by a virus. Is it possible to recover that encrypted data? I know it may be almost impossible due to the lack of private key but I have an app called rannohdecrypter (made by Kaspersky Labs I think) that it's able to decrypt files provided you have got any file in both encrypted/unencrypted form.

Any other ideas on how to proceed?

Answer:Recover encrypted files by virus

Depends on the variant, some of the locker viruses can be undone, others not so easily or at all. There are some keys published online for certain variants of locker viruses. Have a look here & doing a Google search on the type of locker virus may yield some results or databases with decryption keys.

Best to verify that the decrypter you are going to use is indeed made to handle that particular infection.

Locker Ransomware Information Guide and FAQ

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Hello people.

A friend of mine brought his computer to me to see if I am able to clear an encrypted mess done by a virus. Is it possible to recover that encrypted data? I know it may be almost impossible due to the lack of private key but I have an app called rannohdecrypter (made by Kaspersky Labs I think) that it's able to decrypt files provided you have got any file in both encrypted/unencrypted form.

Any other ideas on how to proceed?

Answer:Recover encrypted files by virus

Depends on the variant, some of the locker viruses can be undone, others not so easily or at all. There are some keys published online for certain variants of locker viruses. Have a look here & doing a Google search on the type of locker virus may yield some results or databases with decryption keys.

Best to verify that the decrypter you are going to use is indeed made to handle that particular infection.

Locker Ransomware Information Guide and FAQ

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anything with a .exe extension will not work. I only get a window which begins a file download that doesn't download anything

Answer:I cannot get .exe files to work on my compute

Either you have been infected or somehow your file association has gotten messed up. Try fixing the file association. Look at the link below to learn how.

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Hi guys, I'm gonna be as detailed as possible and I pray to God that someone here can help me. So my laptop has crashed due to a virus attack. I'm sure it's a virus attack cause my laptop never booted up after I was prompted to restart it by my antivirus software, Norton Internet Security. During the restart process my USB stick which was scanned and a virus was detected on was still plugged in. Maybe that's where I went wrong.
I decided to take out my laptop's HDD and connect it to another computer using an external drive case and all the cables, etc. So I open up "computer" on the laptop I'm using and notice that my laptop's HDD "Local Disk F" says "277GB free of 277GB'. I immediately flip out and start opening up folders. When I navigated to my user folder, (F:\Users) I notice that my user folder "Laban" was totally gone. It wasn't there. It got deleted somehow and I'm sure I didn't format my HDD. By the way, the show hidden files and folders options is ticked, and it's still not there. Only the Administrator, Default and Public folders are there and they are all empty! All their sub-folders are empty (Documents, empty; Desktop, empty; Downloads, empty; etc)
So what do I do guys? I honestly can't afford to lose my files. I can not. I don't have a backup of anything. I was supposed to make one the day the laptop crashed, but I didn't. I was thinking of recovery software but please don't recommend Recuva. I've used it on a separate occasion... Read more

Answer:How to recover files after a virus attack Windows 7

Put it back in the laptop and attempt to reboot (without the USB stick).
What then happens ?

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Hi All
I'm very glad to have found this site ; for all for sharing and helping.
Well please i'm faced to a malware that have crypted all files on my machine , any file word , excel or pdf is crypted as the picture below - Capture.JPG
I've installed Malwarebite , also kaspersky then i've formated my machine , but the files still corrupted. On internet i purchased office recovery also not give me my files as they were before.
Please help me 

Answer:How to recover files damaged by virus attack

Hello there,Did you saw any ransom note (instructions on how to recover your files) on your machine? What is their name? HELP_DECRYPT, DECRYPT_INSTRUCTION etc.?

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Question: Harddrive crashed

Ok, so recently my parents hard drive crashed and, being the nice guy that I am, volunteered to fix it. So I went to see what the problem was and windows would not boot. I popped it into my computer to see if I could recover any files and then just reformat and reinstall windows.
Well therein lies the problem.
I can see the drive but cannot access it and I get a message reading "You must reformat the drive to access" or something to that effect.

Any ideas? I just need to get a few files off for them. I have vista ultimate x64, q6600, 4gb ram, 320gb hdd, 700W ps, ip35pro, 8800gt.


Answer:Harddrive crashed

Try using a Linux CD on it. If that doesn't work, try drive recovery software on your PC to access files on the disk. Also try running ScanDisk and defragment the drive.

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Question: Harddrive crashed?

**Sorry if this isn't the correct forum, but I didn't see a technical support forum**

A few days ago, I was using my PC and as I clicked on my icon to play one of my online games, the screen suddenly went blank. No sound, nothing. I thought something might be wrong with the monitor, but there still should have been sound since the game I was about to play has intro music. After waiting a few minutes, I tried the monitor from my second PC (that currently works fine) and still nothing appears on the screen. The tower was still running, but sounded a little quieter than usual. I held down the power button to turn it off and then restarted. Once again, nothing was being sent to the monitor. The PC made no beeping sounds, and just seemed to run and not go any further. I've had trouble with harddrives crashing in the past, but I've also had trouble with memory sticks going bad. I remember the symptoms of the past problems were exactly like this, but I can't remember which problem had this exact symptom.

I seem to remember that when my harddrive crashed in the past, the PC would still go to a prompt screen, but no further and when the memory stick failed, it was similar to what is happening now. Is there a way for me to diagnose the problem?

Answer:Harddrive crashed?

Have you considered trying a different video card to see if it is that that has failed?

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Question: Harddrive crashed?

HI,Yesterday morning my T520 had a blue screen and the message "automatic repair failed". It was working fine the previous evening. When I try system restore it says no restore point is set, and when I try to do a hard reset it just returns to the previous screen. I put the hard drive in an adapter and connected it to my desktop. I can see the partitions and properties says the device is working normally, but when I try to open the drive it says I have to format before use! I'm running Windows 10 on the T520 and Vista on the desktop, would that prevent the drive from opening? My data is pretty well backed up but, stupidly, I don't have any recovery disks. What now? Thanks for any help!Gardener28

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Hey (I know my english suck so please don't comment that.) Okay this is my problem. I brought my computer for schole one day.But when I came home, and started the computer it totalt frezed,i could still move the mouse around but the picture was frezed.I tryed to run the pc-doctor test. The only think it said failed was the hard drive, I tryed to follow the trouble shooting, but kinda failed..Then i tryed the BIOS HDD dignostic (Hard drive test) and after a minut or so,it said " Error 0000 - Read verification failed " and it stopped.What should I do now? Please respond. 

Answer:My harddrive is crashed.

I know i diden't have any information in the post but here is some.I have a Lenovo Thinkpad T61, 160gb, 2gb ram, 2,2 processor.I run Windows vista 32 bit. And i have worked fine in like 3 years.I rote a post on a forum, that said that i should try to restart thewhole system from the scrach (The start like the way i bought it)But in the progres to do that it stopped and freezed again for like 10 hoursa whole night... Please post if you need information. =)  

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I have files (word,excel,jpeg etc) on SD Card which is attacked by a virus and all the files were made hidden by the virus. After cleaning the SD Card from virus and manually unhide the files, they are found to be damaged. How do I recover damaged/corrupted files (word,excel,jpeg etc) after virus attack?

Answer:How to recover damaged/corrupted files after virus attack

I had the same thing happen to me before and i used a program called data recovery wizard pro, it recovered 95% of damaged and missing files but it cannot be installed onto the drive that u want to recover files from, there will be someone on here with more knowledge and maybe there might be a program on here for that? hope u get u files back.

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I think my computer has been infected with the amazonaws spyware and I need help removing it. Please check the screenshot.

I read this post-

and I run combofix. but that issue still happens. virus

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, 32 bit
Processor: Intel(R) Pentium(R) CPU G2020 @ 2.90GHz, x64 Family 6 Model 58 Stepping 9
Processor Count: 2
RAM: 1935 Mb
Graphics Card: Intel(R) HD Graphics, 775 Mb
Hard Drives: C: Total - 30733 MB, Free - 14055 MB; D: Total - 51222 MB, Free - 14176 MB; E: Total - 102445 MB, Free - 41081 MB; F: Total - 61443 MB, Free - 18155 MB; G: Total - 61443 MB, Free - 34528 MB; H: Total - 30733 MB, Free - 13588 MB; I: Total - 307219 MB, Free - 12138 MB; J: Total - 308521 MB, Free - 6766 MB; K: Total - 30780 MB, Free - 8010 MB; L: Total - 256663 MB, Free - 16688 MB; M: Total - 189454 MB, Free - 12596 MB;
Motherboard: Gigabyte Technology Co., Ltd., H61M-S2PV REV 2.2
Antivirus: Microsoft Security Essentials, Updated and Enabled

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I deleted window.old and rebooted it would not start. I get past spinning wheel and the windows logo and then it goes black. I tried to reinstall and it doesn't even see my harddrive anymore. I'm seriously thinking of just buying a new HDD. Is there anyway to fix this?

Answer:windows.old crashed my harddrive on my desktop

Is there an error when installing, or just nothing? Do you have a USB or DVD listed as a boot device before the hard drive?

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Just a heads up that i'm not blaming TrueCrypt's software in anyway for my crash. It seemed to be somewhat my fault.

Hello, i've got a long and complicated story but i'll try to make it as short as possible.

It's a HP Pavillion Laptop DV7. with Vista installed.

It completely froze the other day when I had a lot of apps running and stuck my phone into the USB port to charge it. Everything froze completely.

5 minutes went by, even my mouse wouldn't move...CTRL + ALT + DELETE wouldn't even bring up task manager. So I had no choice but to hard power down.

When it booted back up, the scan disk found some errors and tried to fix them. These were some of the files that were mentioned :

ame3f3 dll

and the next reboot, It said the boot loader was corrupt.

I also have TrueCrypt installed on the harddrive.

I was still able to power down and power up...and enter my TrueCrypt password to get to the next screen which was the Windows Recovery screen. But after running the following to attempt to fix the boot : /FixMbr , /FixBoot , /RebuildBCD ... It started getting even worse. Even though after running those commands, it did say it ran those boot commands successfully.

But when rebooting from PC, my normal "Enter Password" prompt TrueCrypt now looked something like this :

"=E=S" (with that apostrophe looking thing on top of the E)

And it wouldn't allow me to enter my full password ... Read more

Answer:Harddrive crashed w/TrueCrypt installed

What did the TrueCrypt recovery disk do when you booted from it? I encrypted a 2TB drive in a day, so if TrueCrypt is saying it's going to take a week to unencrypt less than 100GB, I'd say the drive is shot. You can still access your backup, right?

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Hi thereI was using some files on a partitioned harddrive through the USB. I accidentally pulled the USB out without safely removing it. This caused the computer to lock up and now when I turn it on I just get a black screen. If I press ESC I can't run it in safe mode as there is an error message. If I try to run it using the setting whch previously worked I get the blue windows screen which advised it's going to run a disk check in 10 seconds but the screen freezes after 5 seconds and nothing more happens. Please help as it's my boyfriend's laptop!!!!ThanksLucy

Answer:Partitioned harddrive has crashed my laptop

I've never heard of an external drive causing permanent damage to an XP installation - when you say you were 'using some files', what exactly were you doing? It sounds like there has been some damage to the windows installation - but you can't do that by just pulling out a USB connector, unless you were doing something that involves system files.What does the blue screen say? Is there an error message on it? does it mention specific files?What's this ESC to run safe mode - its F8 or F5?A repair reinstall might fix the problem (but you will need a windows xp disc that matches the version on the laptop exactly (eg, if its XP Home OEM version, XP Home retail version would be no good, as the key on the COA wouldn't work). Also best if at same service pack level as the installation (eg, probably SP3) - you can create a SP3 disc by slipstreaming the service pack into an earlier install disk & then creating new CD (google this if you need to). you might not need to something as time consuming - the blue screen detail might help.

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I have a Maxtor 60g drive that appears to have failed, not physically though. I am using a W95 machine for testing (could be my first mistake) with EZ drive installed in the bios which should allow it to see drives larger than 2 gig. I first used a W98 FDISK bootdisk and FDISK/mbr command to fix the boot record that I believe was corrupted and then ran the EZ Drive boot disk utility to test the drive. It says all is okay! Now when I install the drive as a slave drive my bios sees only 8gigs instead of the full amount. I tried to manually input the drive data into the bios but the figures don't generate the correct size of the drive. Could this be because of the W95 system? Also, assuming that the data on the drive is still intact, what utility could I purchase to retrieve it without the convience of a boot record for reference? :bounce:

Answer:How do I retrieve data from crashed harddrive?

I would add a pci ide card and retrieve the data that way, unless I could slave the drive in another sys and burn a cd or dvd.

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Hi Guys its Me again, sorry for the long absence. Well I have a problem with the SATA2 port on my Mobo and a hard drive that is crashed. At first the system would not start up after switching the drives to good ports it started up but got a ton of blue screens. Then it evened out to few blue screens as long as the system is not stressed by heat or whatever (lots of programs or services??)

Here are some specs for the system:
GA-8i945P-G mobo with Bios updated to f11 current.
Hard drives:
1. Seagate SATA2 500 GB with OS (win XP home SP2) ST3500320AS
2. Seagate SATA1 80 GB with page file and backups. ST380817AS
3. Western Digital SATA2 160 GB {BAD DRIVE} WD1600JS-00MHBO
4. (2) Western Digital IDE 160 GB Extra drives for backups or RAID 0 setup
Memory 1024MB
Nvidia 8800GTS OC w 640MB onboard RAM (158.22 driver for 3DMark06).
Onboard sound
P4 operating at 3.0 GHz

Basically the problems started after I changed the setup and was reinstalling and running benchmarks. I guess the one of two things happened. 1. The machine was left on on a warm day and overheated the south bridge (due to the hot running 8800GTS). This may have damaged the drive as well?? I dont know .. 2. Hard drive just shorted out and took one port out with it. due to the fact that one port does not function even after a reinstall. The other ports work (3) AFAIKnow.

The problem is where do I go from here?
Do I continue running the south bridge with drives on ... Read more

Answer:Harddrive crashed & SATA2 port bad

Write this to floppy/dvd/cd, boot it up for 5-8 passes, & get back to me with the result:

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We bought a newer Lenovo which has a faster engine and 2Tb of storage to replace an increasingly flaky unit.
However, although both machines run Win7 64 bit, I can't seem to get the files onto the new hard drive in workable fashion.
The backup files should be encrypted, but I can't seem to unlock them.
Surely this can't be this complicated. I've done this with older Windows systems.

Answer:How to move files from old computer HDD or backup drive to new compute

What kind of files? Pictures of your cat? Windows itself?

How did you do this "backup"? Using what program? Or just the mouse? Did you intentionally encrypt these files?

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Hi, I love this site and you guys have helped me so much, so first of all, thank you!

Now the bad news.... I got the WIndows Vista Repair virus about a month ago on my Acer PC. At first, it ran all of those warning messages and then it shut down the computer and reloaded as what appeared to be a completely wiped computer. The only icon on the desktop was the Windows Vista Repair. I tried to find programs by searching for a few minutes before trying to shut down (which the virus had also made me incapable of doing), and resorting to popping out the battery to shut it down. I restarted in safe mode with networking and tried to get on this site, but even in safe mode my browser was auto-redirecting me to sales sites. By following instructions for removal on this site, and downloading programs onto a flash drive from a different computer, I was able to get my computer in working order again, although it would still, at times, randomly shut down my internet browser (and the process and amount of time I spent getting it just to that state of operation was ridiculous, much worse than any virus I've EVER had...I can explain what all happened and the steps I took if necessary). A couple of weeks later, I left my computer on while I went to a friend's house for the night, and when I came back in the morning I couldn't get it to unfreeze. I shut it down and for the next two days, every time I tried to turn it on it would just run on a loop, booting up part of the way bu... Read more

Answer:Computer now completely crashed; started with a WIndows Vista Recovery virus, fixed it, then a couple weeks later it crashed :(

Hello, can you please let me know what version of Windows this is?

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XP locked up tonight and I had to do a hard power off. When I attempted to re-boot, I now get a system error C000012 Registry File Failure. It then goes on to say it dumped the physical memory and to contact tech support, because you don't have a prayer of chance of fixing this. Okay, the last part was my wording. When I shut down and turned it on again, I'm now getting a Unmountable_boot_volume error. It goes on to say it is stopping the boot process so I don't do any damage.

When I called Dell, they tell me that the drive MUST be reformatted and there is no way to save the data. They also said any data recovery attempt would be futile. Of course, I haven't backed up in a while, so I am in a panic -- data files that cannot be replaced.

I just can't believe that this data can't be restored. Any help would be greatly appreciated!

Answer:XP Crashed... How can I recover data?

it depends on what drives are installed on your pc. if you have 2 hard drives or a cd burner you can use a knoppix linux cd.

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I think my computer has been infected with the amazonaws spyware and I need help to removing it. Please check the screenshot.

I also scaned with DDS and GMER.

DDS Report-

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 10.67.2
Run by Dip at 20:28:25 on 2014-08-21
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.1935.1377 [GMT 6:00]
AV: Microsoft Security Essentials *Disabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
AV: Kaspersky Anti-Virus *Disabled/Updated* {179979E8-273D-D14E-0543-2861940E4886}
SP: Kaspersky Anti-Virus *Disabled/Updated* {ACF8980C-0107-DEC0-3FF3-1313EF89023B}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Disabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
============== Running Processes ================
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Program Files\Everything\Everything.exe
C:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
C:\Program Files\Google\Update\\GoogleCrashHandler.exe
C:\Windows\System... Read more

Answer:[SOLVED] virus


Hi and welcome to TSF.

I am currently reviewing your logs. Please note that this is under the supervision of an expert analyst, and I will be back with a fix for your problem as soon as possible.

Please Read! "Who is Helping you?"

You may wish to Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools (near the top), then click Subscribe to this Thread. Make sure it is set to Instant Notification by email, then click Add Subscription.

Please be patient with me during this time.

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Let me start off by saying, this is my first post here and if this is the wrong forum topic, I apologize and gladly move me where appropriate. Thanks.
Today I turned on my computer (Windows 7) and got greeted by an almost empty desktop. Albeit a few icons, all of my important files and some icons were missing. I believe the only ones not missing were the Skyrim shortcut, Opera shortcut & Manycam shortcut.
Obviously, I was aware something was wrong so naturally decided to do a quick system restore back to a week ago to see if that fixed it. Most shortcuts/icons reappeared (yay!) but my files were still lost.
I then decided to run some anti-virus software. I ran Malware Bytes, RogueKill & Windows Defender. Roguekill was the only program to come up with anything. I honestly never wrote it down, but it was only one processes and it got rid of it. I have run multiple scans since then and nothing is found. I also ran RKill and Adware Cleaner. Everything looks clean.
I ran Recuva in attempt to recover my files from the desktop however, I haven't seen them recovered yet and I have run 3 recoveries.
I did more research and many forums suggest that these viruses hide shortcuts and files in temp folders rather than deleting them. Unfortunately for me, I cannot locate the SMTMP files people are speaking about. To be clear: I haven't run any program that would delete my temp files since like a month ago. 
At this ... Read more

Answer:Attempting to recover files (not icons/shortcuts) from Desktop after virus/error

Hello,and Welcome
What I can say is when doing a System Restore, if there are files added to the desktop since the last system restore point those files will be lost when System Restore is run. At least it has happened to me a couple of times.
If the files were on the desktop when the System Restore point was created, then you should still have the files on the desktop. Did you look in the desktop folder? C:\Users\<name>\desktop
Try Easeus Data Recovery. It will let you recover 1GB for free.

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I was running vista, my harddrive crashed and I can't boot it. I was able to image it with active @ undelete, and recover all of my files, the drive is screwed. I think it may be a problem with the MFT or something. In any case, I can access all of the program files and application data for itunes. Is there a way to deauthorize itunes on my crashed computer using files in these folders since I can't actually boot to windows and run the itunes program to deauthorize it?

You can authorize five computers with your itunes account. I have 3 authorized (including the crashed one) but still, I would like to not have to waste an authorization if possible. Thanks.

Answer:[SOLVED] deauthrizing iTunes on crashed harddrive?

Hi. . .

Sorry, but I am not all that familiar w/the authorization for iTunes that you are speaking of. I assume that it has to do w/songs purchased via iTunes?

Please provide additional detail about this process - the authorizations, etc... as you obviously are not the first one to move your iTunes to a new system.

Regards. . .



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Hi all.

I'm a newbie and not a great wizz with pc's so please bear with me and i will need detailed info on anything i need to do thanks.

Right i'm running vista and it has crashed, can't boot it up at all, i ran the repair disc that it said to do and it wont repair, says it can't. we had a fiddle with the other choices on the disc and it had a report that says the registry was corrupt.

I'm not bothered about it being restored back to factory settings BUT i need my photos off first, we've just had a baby and all the pics of the baby and my other little one are on there still, over 1000 so you can see how desperate i am.

I have 2 disks, one which will restore back to factory settings and warns me it will wipe everything on pc and another that i can install windows from. If i install windows will it wipe my pictures out while installing or not?

Please please any help you can offer would be much appreciated, i do have it booked in with pc world on 15 mar but someone said be carefull cause they will just wipe everything!!!

Thanks all


Answer:Laptop crashed, need help to recover photo's

You could take the hard drive out, unload the files onto another laptop using an external hard drive case, then put the hard drive back in your laptop, then restore it to factory settings.

You could do it yourself, but that's not recommended.
You could take it to the shop, but that would cost money.

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I am new to this website and I have spent sometime looking over past threads to see if some would help me with my problem. But my biggest obstacle is that I am just a layperson with very little knowledge of computer lingo. So I am hoping that someone could help me here and go through the steps with me in plain non-technical language. LOL

My HP touchsmart tm2 crashed a few weeks ago after I tried making a recovery disk using drive D on the laptop (which wasn't the smartest thing I could've done!). After a 4 hours, I got the error message that I did not have enough space. But when I tried to undo it by doing a restore point prior to the recovery disk making, it did not work and i ended up with zero memory left on my computer which led to the computer crashing. When I tried a factory reset, it did not work and i ended up with a computer that does not boot... some error i could not recall anymore. Bottomline, I had my computer sent to a "technician" here in my city who said there was no way to boot my computer except to replace the OS.... which he did by putting a Windows 7 Ultimate operating system into my computer. It now works fine... EXCEPT for the fact that this is a pirated software. He warned me not to do updates on it as it will detect the illegal software and freeze my laptop. I cannot live with the fact that I am now using an "illegal" software when by rights, I still should be able to use the original "legal" one which came with... Read more

Answer:How can I recover the original OS on my laptop after it crashed?

The shop is engaging in criminal activity by charging money for pirated software. This was completely unnecessary because the HP comes preinstalled with an OS which you own for the life of the machine to reinstall as often as you want.

What is the licensed OS which came preinstalled on the HP? It should be listed on the COA sticker on bottom along with a Product Key which if readable will allow you to reinstall and activate the licensed version.

Everything you need is here to Clean Reinstall - Factory OEM Windows 7 including the latest official Win7 installer for your licensed version.

If the original OS is Vista then follow the same steps but first compile the installer using Vista ISO download.

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Yesterday I got the blue screen of death on my Gateway laptop. I tried every option such as booting to safe mode, last good configuration...etc to get windows to boot but no luck...once I get the windows xp logo it changes to blue death screen.

I purchased a laptop hard drive enclosure and pluged the laptop hard drive into it. Next I attached the hard drive enclosure via USB to my desktop but good not read the data on the hard drive. The laptop has a Recovery Partition and Operating System Partition. I am able to both partitions as drive letter "f" and "g" for example, with drive "f" being the Recovery partition and drive "g" the operating system. When I click on the drive "g" the system locks up and I have to unplug the hard drive enclosure and start over again with no luck.

At this time I only interested in recovering the data on the hard drive. Is there any way that I can get the data off the hard drive? Can I use norton ghost to clone the hard drive and see if I can get data from it or is there any application that will allow me to pull data from the hard drive?

Thanks for your assistance...

Answer:Windows XP crashed -Recover Data

Can you right click on G and get to the Propeties dialog? If so, try running the Error-checking tool (but do NOT tell it to fix errors).

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I have a Toshiba laptop with Windows 7 and I am using Kaspersky for protection. Last night it gave me an error (I can't remember what it said) and then when I went to reboot the computer it got as far as showing the toolbar at the bottom with the start button. Once it reached that state it stopped and just showed the hourglass. Does anyone have any suggestions or ideas? Or, is the computer dead and I need to try to find someplace that can fix the hard drive?

Answer:How can I recover a laptop that crashed when booting up

Work through these Troubleshooting Steps for Windows 7

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I have a computer that is no longer used, but it has a current version of Windows XP (probably service pack 1, I have the disks). If I completely decommission this computer, is it possible to recover the Windows XP software, to put on a new computer?

If so, what steps do I need to take (a) with Microsoft, and (b) on my old computer?


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Can anyone tell me how to tranfer my old programs settings and accounts from an XP insallation that no longer boots to a newly installed winXP on a seperate HDD. Both physical drives are in the same computer and the old "crashed OS HDD" is still accesseible from windows when booted from new HDD, all files and OS seem to be in tact, however the old drive will not boot( error at startup "BOOT DISK FAILURE, INSERT SYSTEM DISK AND PRESS ENTER") It seems that only the boot sector is damaged or missing though because all disk checks find no errors and I can write to and read from disk fine, I can even run programs on the disk by creating shortcuts on my new install. Any advice would be greatly Appreciated.

Answer:need to recover progs and settings from crashed XP

Can anyone help me???

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My WD Raptor HD has my OS on it. It won't boot up, appears to be seriously hosed. I installed the OS on my second HD, made it the boot drive. While both OS show up in the bios the crashed drive does not show up when I boot up in the other HD. Is there any software I can get to recover the data from the crashed drive? My OS is Windows 7.

Answer:WD Raptor HD crashed, need to recover data.

only post the same problem once

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Dear All, 
I have ran into an issue. One of my windows machine has got crashed and we are getting a blank screen, already tried recovery options, refresh option, restore, etc., but it requires actual media disk which has been lost. So, practically, I don't have the
actual media as well as recover disk, nor the OEM license key. 
Could you please help me recovering the license key? How to recover the system without loosing license key? The installed version was Windows 8.1
Thank you in advance. 

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While running the BIOS updating program from the Dell support site on my Inspiron mini duo 1090, it crashed and corrupted my BIOS. Now when I try to power on, it beeps once every two seconds or so and won't boot up. I've tried removing the batteries to reset the BIOS but it does nothing. The only other thing I've seen out there is to replace the motherboard, but I'd rather about that. It's there anything else I can try? I am way of it warranty so this is a diy job. Thanks for any help and let me know of you need more info from me.

Answer:BIOS update crashed, how can I recover?

The only way other than replacing the mainboard is to take the system to a shop that can remove the BIOS chip, flash it externally and re-solder it.  

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is anyone there who can give me the solution for a hard disk which is showing as a unallocated space, as i formatted c: which contains the windows Vista OS, please give me the solution for that as it hav lot of my personnel datas.....


Answer:How to recover the crashed hard disk

There are no guarantees that you can recover all or any of the data on the drive. To try and recover the data you will need another working PC that will allow you to attach the drive you are trying to recover from as a secondary drive. You will some type of recovery software to scan the drive and attempt to recover the files. Some people have reported success with using the GetDataBack program:

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My wife's computer has the Security tool virus. I need help removing it. Please let me know what I need to do.(Moderator edit: thread moved to more appropriate forum. jgw)

Answer:My Wife's compute has Security tool virus

How do I download Combofix on my computer and use it on hers??

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can any one say how to delete tozan virus and y its efects the compute

Answer:can any one say how to delete tozan virus and y its efects the compute

Hello,have you tried scanning with MBAM?Please download Malwarebytes Anti-Malware and save it to your desktop.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner screen, click on the Show Results button to see a list of any... Read more

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Question: Recover Harddrive

Hey  My laptop recently died on me the Graphics Card inside it has broken and it has to be sent for repair so that is some good news for me today however the repair guy says that all the data will have to be erased from the computer but i ain't being ripped off to pay a fortune to recover my hard drive when i could do it myself so this is my question?How could i recover am laptop hard drive with a broken graphics card? I know some programs can let you see what files you want but the Grpahics Card has broken so that idea is out the window, I was wondering if i could just plug my portable USB  hard drive in to the computer via USB and it would just start grabbing the data off the computer?Or would i have to go around this a different way optionally i would like it if i could just plug the portable HDD in the computer and then it will copy all the files without any hassle?Thanks for your time!

Answer:Recover Harddrive

WAIT STOP!!!If the Graphics Card is broken, ask him 'why the heck would you need to erase the computer's hard drive??'

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Well I had a laptop (Dell 5000e I use every day my buddy crashed his for like the 40th time so being the nice guy that i an i told him to bring me his PC and lend him my backup laptop it just got a new fresh copy of XP Pro Corp on a new 80 gig HDD well i fixed his and when he brought mine back guess what it was down also now every time i get into XP Load it says cant complete format tried deleting partitions and reformatting but it fail using the XP Pro install disk any software that would get my new hard drive back in XP installable shape???? (Donít Loan out your Computer what a headache

Answer:Recover My HardDrive

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ok, got a Acer WinXP Desktop and it crashed with a blue screen I tried to recover with a disk set made within the windows from when I got it 2 years ago and seem to have generated 4 boot options.My own fault you will love this, yep my work and fam pics need to be saved and there not. I could get into wondows with safe mode. I tried r console options the reason I have now generated 4 different boot options for windows.The C drive is still showing as intact and everytime I do manage to boot no matter which option I choose I get the error as belowWindows could not start because the following file is missing or corrupt. Windows Root>\system32\ntoskrnl.exe.Please reinstall a copy of the above file.Ok all I know is a exe file is damaged or missing that is required to boot into XP desktop.How to correct this to gain access to my work now I havent the foggiest so I plead with someone who is confident they can get me out of this mess I have probably created myself.Would it work by just installing xp over the top but then I nearly went to do this and was given the options for the partitions and wasn't sure which was right.H E L P & SOS! PLEASE

Answer:WinXp crashed and now unable to boot or recover

Sounds like a boot file is not opening when you herePost back if still problem...

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The computer is about 6 months old, IdeaCentre K210.  Started crashing/freezing last nite.  Ended up with blank screen and powering down. Tried the following: 1.  Turned on power and pressed OneKey Antivirus key.  Proper screen came up but froze there, did not go to next step. 2.  Powered on--Put in Safe Mode:  froze. 3.  Powered on:;Put in Last Safe Configuration:  froze. 4.  Powered on:  Put in Lenovo Product Recovery DVD, said copying Windows files, selected language, etc. Then another screen came up saying no drivers were present and to insert DVD with drivers.  Took out Lenovo Product Recovery DVD and inserted Lenovo Drivers Pack V2.2 for Vista and clicked OK.  Said there were no drivers even tho when I browsed to it they were listed.  So had to exit from the Recovery. Please assist, I'm going crazy.

Answer:Computer crashed, all attempt to recover have failed

pamela welcome the forums There may be a problem with your board or specifically your memory .Try using memtest or windows memory diagnostics.  hope this helps you        Message Edited by samavedam_vijay on 05-02-2009 12:56 AM

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So I'm recording family time on my webcam using Amcap as I've done many times before, when the kid shuts off the computer. There is a saved file with an .avi extension 27G of data and 59mins of recording time (according SMPlayer), but none of the players I have will view it(VLC, GOM, Dvix, Real Player, Windows Media Player) VLC says its a .undf format.

I suspect the file is damaged and ruined, but someone told me about this site and I thought I'd give you guys a go.

Is the file recoverable?

Thank you in advance.

Answer:amcap crashed - need to recover UNDF file

VLC can play just about any type of media file you throw at it, except damaged or corrupted ones, so it's almost certainly a file that is useless, unfortunately.

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I cannot believe it. This damn laptop, out of the blue, completely died. Will not boot from hard drive, will not restore to the image I created on another partition...will not do anything. The recovery/restore programs actually throw an error...pretty ugly. So who knows what the heck this is. I have all malware/virus scanning - all of that is running and secure. It did a Windows update the very last time I shut down, and this is how it came up (or didn't!). I am beyond pissed...and hoping that the thing is not trash can material.

I have the "Samsung Media Recovery Disk", and am attempting to reinstall the system that way. As I have not done this before (at least on this laptop) I don't know what my next selection should be. I have attached a screen shot. Can anyone help?

Answer:Samsung laptop ONE YEAR OLD and it crashed - will NOT recover!

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Hello Guru's,
My systemwas suddenly crashed and I askedone of my company person to helpme in recovering the data on my hard drive and he said that his system is not registering(recognising) my hard drive due to which is he unable to restore the data. he suggested to contact one strore who will chargefrom 2000 to 5000 $ and I don't have that much money to recover my valueble data.
Please help me by telling how to recover my data on my hard drive.

Thanks in Advance.


Answer:Want to recover data from crashed hard drive

Hi Bobby and welcome to TSG.

If the hard drive is not getting detected by the computer BIOS at power up, then it is probably beyond any kind of inexpensive do-it-yourself solution.

If the hard drive is detected by the BIOS but Windows cannot access it, you may have a possibility of recovering all or some of its contents. You connect it as a slave drive in a working computer and then use commercial recovery software. Some recovery software that you can download has a free test mode that will test the drive's contents and gives you a report of what it can recover. You then have to pay for the program before it will actually recover the data.

You say your data is valuable but do not want to spend $2000 to get it back. How much are you willing to spend?

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Okay not really very good at this but my laptop stopped working so I took hd out and connected it to anotherlaptop through usb lead it appears in my disk management (although it shows up grey instead of black or blue if that makes sense to anyone) but it wont show in my computer I have a load od family photos on this drive and would really love some help and will send out good karma to all who try to help me many thanks in advance

Answer:Trying to recover data from crashed hard drive

Hi techmichellenot. When you say it stopped working,is there anything on the screen when you power up, or any indication that the system passed it's POST procedure (Power On Self Test), usually indicated by a beep before Windows itself tries to boot up?. Any error messages seen?. Sounds like you put the drive in an external case that can connect via USB. If there is indeed a problem with the disk drive and it's not a physical problem with the drive (maybe a corrupted Windows boot file,etc),your system may have a Recovery procedure that will reinstall your OS without erasing your data files (called a non destructive OS reinstall) as opposed to a destructive which erases everything and reinstalls the OS. I would check your documentation to see if your laptop has such a procedure.

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Hi all,
Where/What software is the best for recovering data from a crashed hard drive. The drive that crashed was running Win98, but I've got WinXP machines that I can slap that drive into. I don't know much more than that because I have not had a chance to get my hands on the crashed drive, but the data is super important.

Thanks In Advance!!


Answer:Recover Crashed Hard Drive Data???

Well it depends on what went wrong with it. IF the drive is totally dead - ie does not spin up then there is no software to recover the data - you would need to replace the circuit board or electronics in the drive. If the heads are continually crashing then the same thing goes. If it just has bad sectors or Windows is messed up then you may be able to just copy the data off or use Spinrite.

There are companies that recover data from dead hard drives but they can charge from several hundred to several thousand for recover. This is where backing up your data comes in - it avoids these problems.

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Hi all, hope I can find some help, though Im not sure Im in the right forum. Im running Windows XP on a Compaq Presario. Was browsing the internet yesterday when my screen went black and the system rebooted. Error msg- Windows cannot start/ boot time error (something to that effect), tried to restart and got "sys32\hal.dll" is missing or corrupt" Fine, dealt with that n anther computer not too log ago. Went to do a repair from the OS disk, but it's not showing that drive in order for me to choose it to repair. I booted on an older drive (original "C" drive, intact OS, still operable just bogged down with programs, so I installed new HD with XP about a year ago), opened "My Computer" to look at the "E" drive (new drive) and it said the drive needed formatting (which I didnt do, my heart dropped thinking all those files are now lost). Im hoping I can recover files from it, but in order to do that I need to get on some kind of forum to ask how. My old drive is just to slow to maneuver enough to make any repairs from there, so I added another HD ("F") and a clean XP install. Problem here is that it doesnt see my nVidia nForce networking adapter so I cant connect to my home network or the internet. Ive tried getting the drivers from the internet, but all Ive found redirect me to the nVidia website which then says I have the most up to date drivers already (because Im accessing it from the original C drive).
Ok, so any... Read more

Answer:HD crashed, new drive cant connect/and how to recover data?

I get drivers...from either the website of the system manufacturer or that of the motherboard manufacturer, depending on whether the system is custom-built or store-bought.Any drivers which are downloadable can be burned to CD...and then used on a different system. I've never seen drivers which are not downloadable at a website existing (in part) for that purpose.As for data might try Recuva - Undelete, Unerase, File Recovery - Home -

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Help please
My wife wanted new memory and a larger hard drive on her ASUS A54C Laptop.
Put in a new SO-DIMM and BIOS saw the memory, so that worked.
Backed up the data files only (didn't do an image...:-(  )
Took her HDD out and tried to clone it using Acronis True Image 2014 on my desktop. (Note - I've done this step a few times, mostly to clone an operating system onto a SSD.)
For some reason, the cloning did not work. Now I'm stuck with neither drive working in the laptop! The laptop will not boot, won't go through POST, no cursor, nothing....
Have tried all sorts of recovery disks, bootable DVDs, bootable CDs, etc.
The DVD/CD drive starts to spin, but nothing happens, not even a prompt. Cannot get into the setup screen (BIOS). It will not even work with a Windows 7 installation disk! Also not with an image file built from a generic Win7 iso using Acronis.
This is getting embarrassing......
Here are the laptop particulars (when it was last running)
Model A54C
Motherboard K54C
BIOS Platform K54C, Version 205 - 2/16/12
Windows 7 Home Premium
Microsoft Core I3
Old HDD - Toshiba MK3259GSXP 320 GB
Also; been trying to get this up and running without putting it completely back together again. Maybe this model has some sort of freaky case-open stuff that keeps it from working if all the pieces are not back together?? Don't know, just asking.

Answer:AArrgh!! Crashed ASUS A54C and can't recover it

 I'd put the original hard drive back in the laptop and restore to factory settings.  If you don't have the discs to do that, you can likely get Asus to send them to you for a small fee (usually around $30).  After you get it working again, use one of the Easeus tools to do the cloning.  I've been using the Easeus Todo Backup Free and Partition Master Pro for several years now, and can attest that these folks really know their stuff.  I believe the backup program will clone drives, although in the past I've always used the now unavailable Norton Ghost which Symantec decided to buy and drop support for. 
Good luck.

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I defraged my Windows ME partition, and all ok until I tried to load Mandrake Linux, which had be corrupted by the defrag. I then attempted to re install Linux, but it took the whole drive (39G). so I did not have Windows. After a great deal of trouble attempting to reformat drive using Fdisk, I resorted again to the recover CD, which announced that the Media in drive C was not recognised. But in frustration I pressed escape and return a number of time and the drive was re formatted, but only approx 29G. I have now a working Windows system but not enough room on the partition to fully load Linux. Somewhere on the Drive there is about 9G unacconted for, which neither windows or linux appear to recognise. Fdisk displays :partition status type vollabel mb system usage 1 EXT DOS %C: 2 A PRI DOS HPPavilion30602Mb 80%System FAT32Whilst I understand what is displayed none of the Fdisk functions will recover the lost 9Mb, Can any one help, Ido not want to re format the whole drive again. but would like to run linux in the lost partition.

Answer:How do I recover a partition on my harddrive?

and chose option 4 "view partitions" as Linux uses (I think) a non-DOS partition which looks like its not being recognized by windows.If you find the non-DOS partition delete it and format the partition.Don't trust me - I'm sure more knowledgeable people will respond

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if this is posted in the wrong forum, then please move it to the right place...

My problem is that I ran the recovery CDs (for XP) on my harddrive, believing that I had all data securely backed up. Big mistake. It turns out that I cannot read/find the files (pics) on the DVD (my backup). Some files and folders have been copied onto the DVD correctly, but other files appear to be missing and in many cases entire folders are labelled "Folder is Empty" when trying to open them. On one of my DVDs containing the backup, the info provided in "my computer" says that it contains 4.22GB data, but when going onto the DVD itself and adding together all the files and folders, then it adds up to no more than 3GB. It clearly seems like data has been copied, but somehow I cannot see it (same result on 2 different computers).

What could be the problem? Is there an easy way to recover my files on the DVD?

If not, how much of a chance would I have when it comes to recover the files from the harddrive on which I have run the recovery CDs? After running the recovery CDs, nothing has been written or deleted onto the harddrive. The harddrive is 80GB and the pic files I'd like to recover are no more than 1-2GB in total, so there should be a good chance that the new Windows+applications is not going to sit on top of my files.

Apart from an estimate on how much of my files on the harddrive I can hope to recover, can I expect my recovered files be complete, i.e not p... Read more

Answer:Recover pics from harddrive or DVD

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I install a new harddrive in my computer like a hundred times befor, I have factor disk (easy ok )  ha!Put in disk 1  and up pop this error.       this cd contains a backup software of the originally  installed on a hp pavilion pc,If you are receving this message on a hp pavilion,please call hp support. that it no way out . all they want is  $$$$$$                                     Thanks   Floyd

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Hi guys and gals.  A friend asked me to retrieve some pictures from his Dell computer which won't boot. I thought I could slave the harddrive to my pc and save the pictures but the Western Digital connection is not the same as what's on my pc. Is there an adapter available for this type of harddrive? When I boot the computer I get a black screen saying that there is a hardware or software problem and recommends I do a "Launch Setup Repair". I hit enter and it just comes back to the same message. I can choose "start Windows Normally" but it just goes to a black screen. I ran a diagnostic on the harddrive and it passed. I also ran a Memtest86 on the RAM which also passed the test. I have a Recovery Disk but I'm more concerned with saving the pictures first. Any ideas?

Answer:Recover pictures from the harddrive like this.

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I understand the challenges inherent in the situation, nevertheless, not recovering it is simply not acceptable or an option. The browser, mostly free of any plugins (except addblock, unsure if there is anything else), crashed after completely finishing a comprehensive dissertation that has severe medical and legal repercussions, for myself, but also for a large part of the world, as it detailed some yet-unchronicled aspects of an ailment which I've recently established a cure to - including details on fascia-ailment/resolution, chemical roles in various brain-regions with multiple convention-corrections, and mental stress-resolution.

Chrome has not been re-launched since the browser crash.

The typing was done in a forum submission box as a private message to a medical reviewer, who I'd been having correspondence with, and regarding the subject of stress resolution and permanent preemption eradication. Maybe written over 16 hours straight working.

I have download HxD, a hex editor, to try to navigate my ram to find the location of browser tab which contained the text, but no Chrome tabs show up in the memory banks available for searching - and this, itself, is something of error, because I had both incognito and non-incognito browsers open, with multiple tabs in each. Additionally, I have previously read, during a similar situation, that Chrome incognito tabs are not wiped from memory storage.

This text simply needs to be recovered, and I don't care what's involved, i... Read more

Answer:Chrome incognito crashed - need to recover typed text

The problem is that memory may not be assigned in contiguous blocks and can be rolled in and out of active memory via the pagefile. On top of that; unless the program (Chrome) that has control of the active memory page is running, that memory page has probably long since been reused by other programs.

It's a tough lesson to learn but that's why word processors (WP) are used. Most have an auto save feature that will save a work file as you type. If the system or the program crashes for whatever reason, restarting from the saved file is almost automatic. And the saved WP file can easily be copied into a browser page. If data is that important, it makes sense to have more than one copy.

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hellowe experienced a power failure some days ago, our UPS was being serviced so did not take over during this power cut. when power returned one of our computers seemed to have been affected by the surges. it boots up just fine, gives options to either start in safe mode, normally or with the last known configuration. after selecting any 1 of these it shows the windows xp start up screen but then switches off and restarts. i tried booting from the windows xp installation cd to repair but got only the recovery option that requires command based instructions. now here is where it got even more troublesome...i left the computer for 5 minutes while it was booting from the cd, one of the workers may have gotten excited seeing the given options on screen and pressed enter to install windows xp, i came back to a screen that showed a freed up partition and of course no 1 owned up to pressing anything. anyway i connected this computers hard drive to another computer and managed to at least recover documents and folders. when i try to boot up the computer now, it goes to the windows xp startup screen, then it flashes for a couple of seconds...a blue screen with no errors on it, just a plain and clean blue screen, and then reboots.i am holding back on formatting the hard drive as we had very critical and licensed applications on this computer which would really hurt to lose...does anyone have a suggestion on how i can repair or recover these applications and their data or do i have to ... Read more

Answer:Recover data from crashed computer due to power surge

Try a system restore.Fix, Recover, Restore and Repair Windows XP When a PC/Computer Crashes or Fails to Boot - The Different Ways/Methods to Recover and Repair Windows XP XP System Restore Guide

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G'day All,
I'm having a hard drive problem. My hard drive crashed I've bought a new one have loaded up windows xp pro tried connected my old drive (making a clunking noise) as a slave drive and my computer just hangs at the XP pro openning window and does not advance. If I disconnect the slave win XP opens up correctly. I can't then connect when I'm in windows as it doesn't recognise that i've connected the drive.

I'm trying to recover some data on the old drive.

Any suggestions/help would be appreciated? thanks in advance.

Answer:Hard Drive problem - crashed and trying to recover data

the drive is falling apart right pieces sound like they have broken inside the drive am i understanding you correcty if this is so the drive inside is getting damaged but you can recover the info on it
it easier to take the hdd in to a comp store or teck and they will open up the hdd and take out the disk and put it in a machine that can read it and wala they can recover all info on the disk perviding it not to badly damaged already my cousin had this done when his apt was broken into when he was on holidays and his computer was burnt and smashed to hell he took in the drive i think it cost him like $30 dollors can. and all info was recovered from disk the easiest way

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My hard drive crashed on my desktop computer. It started making noises and then just locked up. I replaced the hard drive and my recover disc won't work. My question is this. I can borrow a Windows XP Professional oem installation disc from my employer. Can I install from my employer's disc and use my Product I.D. Code to reinstall XP Pro onto my computer? Thanks in advance.


Answer:Hard Drive crashed, recover disc won't work

As long as your product Code is for the same version, Xp Pro OEM.
Check the COA sticker on your PC, if the key is for an OEM XP Pro install, then you can. If you have XP Home though, you'd need an XP Home OEM Disk.

If you installed from a Retail disk, you would need a Retail disk to use with your Product key.

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Problem:--- When I connect my external USB 3.0 Western digital hard disk to my system, system is hanged. Showing that some external source is added to the system( USB icon in Tray icon ) but not able to see in the system.

Device manager recognizes it as a USB device under Hard Disk, but disk management calls it unknown and not initialized.
No drive letter is shown under my computer. There is no Symptoms like any extra sound, or spinning down, it is showing normal behavior.

Goal: Try to recover my jpgs, doc, and txt files.
It had an NTFS partition and no special software was used to maintain the external hard drive, nor was an operating system installed on it. Just basic files.If it matters, My computer is a windows Vista Home Premium, Service Pack 2, 32 bit DELL laptop.

Answer:External hard drive crashed, How to recover data?

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My Vista Operating System Hard Disk Just crashed. It was running Vista Home Premium. My Computer is an HP 8170in media centre PC.

I have managed to salvage most data off it from the other partitions as well as the C:\ except the my documents which has all my user files on them. I have already tried using an XP computer to get into the hard disk but it doesnt allow me to change the securities from there. Have tried changing security ownership by using articles from the forum by goin on the security tab in XP but its not allowing me to change this for the documents and settings. Is it located elsewhere by any chance? Am i changing the wrong folder? At the minute it just shows the folder grayed out with no access to it... you do not have permission message and its disk size shown is 0mb. Assuming this is becuase of a security issue.

I also bought a new hard disk and used the hp restore disks to re add windows vista on that hard disk. Now on that system i cannot access my old hard disk and i get a blue screen. If i attempt to only boot from my old hard disk i get a 0x0000007b (0x78d2524 oxc0000034 ox00000000 0x00000000) error

Please help. Me desperate now.

Answer:Recover my documents from a crashed vista OS hard disk

Documents & Settings is not a folder but a junction point pointing to the users folder.
It is the same for the My documents icon.
So from the other PC, your documents are somewhere else if you moved the location or in c:\users\yourusername\
There once you discovered the path of your files/folders, you can take ownership and transfer your files.
Next time as soon as you have installed your OS, move the location of your "Documents" folder in another partition.

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My primary HDD crashed with the system files being corrupted and missing.

I am trying to recover some files I had on it by setting it up as an extra HDD on my 2nd computer.

Problem: I password protected my profile and I cannot gain access due to the password.

It has been years ago since this happened to me and I forgot how to disable those password protected user profiles.

Please advise, I appreciate your help.

Answer:1st HDD crashed, Cannot access w/2nd HDD to recover, Profiles password protected

If your simply getting an "access denied" message, then you need to take ownership of the folder.

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[not sure if this is teh right section of forum for this post, hope so]
hi, my friend with windows 8.1 64bit has done a system restore with 2 external usb2 harddisks attached. all programs have been deleted and one of the external hdd's has 'crashed' - the other is fine. the crashed one has its driveletter turned into a small partition names 'restore' and the most part of the hdd as a no-driveletter raw partition. the second ext hdd was okay and retained readable data and driveletter.

I have already tried restoring the crashed hdd with third party recovery software, but only a collection of flac audio's are readble after restoring tot the (spacey) internal c harddrive. the majority of mkv's avi's and dvd videos on the hdd are unreadble.

My question is, as the original driveletter of the crashed external usb hdd is now one named 'recovery' , can this hdd (where i manually assigned a new driveletter to the data part of this crashed hdd, which is not readble, save by recovery sw)
be more effectively restored somehow by windows recovery system itself?
If so, how do i go about that task?
(Windows 8.1 itself from inetrnal c drive runs okay, although i had to reinstall all the user installed software)
I am an advanced windows 7 user but have not had much expierience with win8(.1) recovery useage.

help would be nice.

regards, RR

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On my new ThinkCenter A57 i have installed more than one Harddrives.So i have tried to save also the second and .. Harddrives with Rescue and Recovery but i was not able to do so.Only the first Harddrive with all the Part. can be saved with Rescue and Recovery is that normal ?My opinion is  that an Thinkcenter may have more than one Harddrives and Rescue and Recovery must be able to save all. 

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A couple weeks ago my USB External harddrive got unplugged and when i plugged it back in, it asked me to Format it. It game me a "2HC015KJ" Error code. Its 500GB but now appears as 2000GB. Ive tried to use Partiton Wizard 7, but when doing a quick scan for a couple days, it was only at 163608 sectors, and still at 0%.

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My old laptop's motherboard died, probably as a result of overheating.  The harddrive is RAID 0; two drives stacked on top of each other.  I've had some friends look at it, and they recommended a 2.5" PATA/IDE enclosure kit.  I found this one at tigerdirect - Sabrent 2.5" USB 2.0 to IDE/PATA Aluminum Hard Drive Enclosure.  Will I still be able to recover the data one drive at a time, even though it is RAID 0?  I also looked into IDE cable adaptors, but again, the IDE cable adaptors I've found only connect to one harddrive at a time.  Thank your for any help you can give me. 

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I accidentally deleted my second hard drive. Is there a way to reverse to accident? Preferable Free.

OS: WinXP installed on HDD1: 40 Gig
HDD2: 200 GIG - Deleted

Answer:how to recover deleted secondary harddrive

or you could just download Winhex and that will solve all your issues even if there are no hard drive flags on the drive you will still be able to get most of the info back.

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I need to help someone recover data from a dead scusi harddrive,

I have not yet inspected the device but I am told the computer makes a beep when it starts then fails to read the disk and wont load the operating system.

I was under the impression that a single beep indicated it had found your harddrive, but I maybe wrong.

It also has a scusi card so could it be possible that the card has failed?

I have the ultimate boot CD so I will possibly be able to do some scans on it with this, but is it possible to recover the data myself without sending it off and paying a small fortune?

If so then how do I go about doing this do I need to connect another harddrive to it to transfer the data?

and what software will I need???

Any help would be greatly appreciated!

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Hi guys,
well heres the story: My sister brought me a computer to fix for her friend who owns a restaurant. So all i did was an easy fix formatted the hard drive and installed windows. Well i brought it back to the owner and she is very sad that i have deleted all the files on the computer. If i knew she wanted to recover the data i would have installed the hard drive into my computer and backed it up for her but i didn't know.
Heres the problem: She had a lot of records stored on the computer she needs and I was wondering if there was a way to restore some of her data that i formatted? I am willing to buy the software because i am getting more ppl who ask me to fix their computer. I know that since i installed windows on it, that it is impossible to recover all the formatted data but I think if i just get some she will be happy. I thank you for any help. Thank you.

Answer:Recover Data from Formatted HardDrive?

Runtime software's get data back seems to work the best for me,

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Alright well first let me direct you to my previous cry for help:

I originally thought I had some sort of virus, but it turns out my disk is failing...

I need some help on how to recover everything.

Here is what I have.

C: (Failing drive) with Vista Home Premium
D: 1TB storage Hard Drive with some games on it (Steam)
E: Old Harddrive I pulled from an old pc, with windows xp on it except it won't run without a BSOD unless in safemode

I don't have a vista installation disk or anything, but I do have the OS Key.

Should I move over my important files to my D: and then install vista on there to make it my new C:? or should I format my failing drive and reinstall vista? I'm not sure if it will just fail again or not. Any tips or help would be greatly appreciated

Thank you very much for any help

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Hi, Can anyone recommend the best data recovery company. I had dropped my external hard drive and opened it to recover, but failed. It is serious, difficult job. There are so many data recovery company in UK, but i do not know which one can do such difficult job.
Many thanks

Answer:data recover from broken harddrive

If you have opened it game over!
and spam springs to mind.

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After upgrading to Windows 10, my computer didn't behave well. Then it simply died. Looks like the "port" where one plugs in the power supply fell apart, so it likely shorted out. (it went black and won't boot). Have replaced the defective port and power supply, as well as a new battery, yet nothing happens. I suspect it is "fried." Given it is a solid state hard drive, can I somehow recover my data from the hard drive?  Your help much appreciated!

Answer:Can I recover my data from a crashed hard drive (since it is solid state?)

Hello and welcome,
There shouldn't be any difference recovering data from an SSD compared to a HDD - depending on form factor.
If you'd tell us what model laptop you have someone can probably recommend an adapter (2.5" SATA, mSATA, m.2, etc to USB) that would let you access your files.

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Recently my HD crashed and I had to send it in to one of my friends tech crew who he worked with to get all the data back. Now I'm fine with this, however this is the first time this has happened to me and I'm wondering while they try and acquire the lost data will they be looking at my personal files?Reason being I have personal things like passwords and such that I obviously don't want a tech crew to see, it's only common sense you wouldn't let anybody know your password even your best mate. So yes, will they be looking at my files or does the recovery process do everything for them? I'm not quite sure how confidential data is managed to them.

Answer:Hard Drive Crashed & Techies Recover Data - Safe?

click here

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1. In C drive, from a certain user account with admin rights in xp, i encrypted a file located in 'my documents'.

2. Xp crashed with c000021a error. starts loading and crashes.

3. I installed a fresh copy of xp in drive D.

4. In startup options, both versions on xp in C and D are displayed. Upon choosing C, i get the same error as in (2).

5. From the fresh installation of xp, i am able to access C drive and all the files except the documents and settings folder of that user account(cos its password protected). But from ubuntu (which is also installed) , i can access that folder and can see the encrypted file in 'my documents' , but cannot copy it.

6. I thought i could repair xp in C, but the repair option is not being shown during installation. Also, installation cd is not able to detect the OS in C.

So im stuck like this.

I did not store any encryption key or certificate, unfortunately. But i do know the password for the user account from which the encryption was done, and the OS seems to be there in C, just not booting up.

Any fix?

Thank you

Answer:How to recover an excrypted file from a crashed installation of xp. Drive accessible

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Hi everyone! New here and this is quite a nice site. My problem stems from my impatience. Have a HP Pavillion a6700f with Vista Home Premium x64 bit. The harddrive crashed which was totally unexpected. No warning whatsoever. I have talked to HP support, which was the most pleasant experience, ahem. They said I have tried all I could do and agreed to send me a new harddrive at no cost along with recovery discs (which I already have). Because I simply do not wish to wait until Thursday to get the drive, I was wondering what would happen if I took my external HD with two partitions and installed it internally, would Vista destroy both partitions during installation and create one new partition? The reason I ask is I have many family movies and pictures on one of them and do not want to lose them, of course. The other partition is about 220gb and has nothing installed. Bottom line, will Vista format the entire drive and remove the partitons resulting in data loss? Or should I just wait until Thursday?


Answer:Harddrive crashed unexpectedly. Will reinstalling Vista destroy partitions and thus cause data loss?

Personally, I would wait until you get the replacement drive. If you are worried about data loss, don't take the chance of have something unexpected happen.
Another thing, whenever I had a warranty replacement from HP/Dell etc, it normally comes with 24-48 business hours of calling it in. They may be giving you the worst case scenario, unless you are in the middle of nowhere.

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Hi all, a while ago I had the idea to start from scratch to clean up the system and gain more performance. But I have not done yet because I have some doubts.

On the PC I have Acronis True Image Home 2011
--> In the part where it says My backups I see the image that I have saved.
--> When I click on "Explore and recover" :To the right I see 2 items to recover: "Reserved for System and Local Disk (C)"
Therefore, the partition (D)will remain intact. Right ? But if I want to restore everything, both partitions, i have to use the option "Files and folders" ?

Extra info : I did not create the image, other person is who created it :P

Answer:Difference between recover partitions or recover files and folders.

How long ago was that Acronis image made?

I guess I don't understand your intent. You talk about starting over to clean up and gain more performance, but then express interest in restoring "everything".

Was that image made at a time when your system was running perfectly? How has your system changed since that date? If you restore, you will have to reinstall any applications you've acquired since the image was made. And that image won't contain any personal data acquired since it was made. Maybe it contains no personal data at all?
If you are going to "start from scratch", I assume you mean you want to do a clean install of Windows.

If you were to do that, the only thing in that image file that might possibly be important to you would be personal files---pictures, videos, mp3s, Word documents, browser bookmarks, possibly email, etc. And that would be personal files as of the date of that image, not your current personal files. And not Windows itself.

If I wanted to "start over", I would:

1: back up all current personal files to some other drive, probably external. I would NOT use an image for this. I'd just copy them with the mouse.

2: reinstall Windows.

If I did those 2 things, the contents of the Acronis image would be irrelevant.

You should forget about Acronis if you don't understand it or know whats in any images you have. Particularly if you didn't make the image yourself. Images can fail you anyway. I'd never rely on them exclusi... Read more

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I recently broke my laptop and as it was fairly old decided to upgrade instead of trying to fix it, however I want to get the data from my old laptop to upload onot my new one.

I have a external enclosure for a laptop harddrive that I can slave off but my issue is that the drive from my old laptop is partitioned (C:\ & D:\). My new laptop's system drive is C:\ so when I plug in the harddrive it detects but does not come up as a drive. I've tried to change the drive letter of the C:\ drive but as it's the system drive it won't let me, anyone know what I can do?

Any suggestions would be most welcome, I have 3 years worth of emails on my old harddrive which I really don't want to lose.



Answer:Broken laptop - recover harddrive data

Not sure why the partitions aren't showing up, but I can tell you there is absolutely no point in changing the drive letter as it wouldn't help you access the external drive and could really screw up your current system. What operating sytem were you running on the old drive? If the partitions are formatted as NTFS, they could be refusing to mount due to an "unclean shutdown".

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got a pc which wont work, it keeps asking fr the boot disk. this doesnt matter - its an old heap of junk which doesnt need fixing. i dont even know which OS it was using at present. (i will find out tomorrow)

I need to get the data off the the harddrive which it used.

the drive is only 10gb, its a fujitsu MP3102AT drive.

i tried ubcd4win but the pc kept asking for floppy, i set the boot options in the bios to cd, but it still wont load.

EDIT: got it to load the cd drive - ubcd loaded, but isnt recognising the hard drive.

This hard drive just wont be picked up or recognised in any machine i have, is it just fuked completley?
this all adds to experience!

Answer:Solved: trying to recover data from harddrive - unsucessfully...

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Whilst trying to reformat one hard drive i didnt realise that an external hardrive was still connected. Noticing a second harddrive on the screen i just thought that xp was being weird. and like an idiot i deleted the partiton before realising. Now the drive dosnt show in my computer.

What steps can i take to make this drive accessible again?

thanks for your time

Answer:recover a deleted partition on external harddrive

In Disk Management, RIght click on the drive and set a partition and format it . . this will erase all data so be sure that is ok!

Right click on My Computer . . select Manage . . Disc Management

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So I have a new computer that I need to transfer files to. I have a complete file system backup. The old computer had Office 2013 Student edition. Is there anyway I can get a copy of 2013 Student and somehow pull the activation code or files from the old computers file system backup?

Answer:Computer crashed. Have backup of complete file system. Any way to recover Office

I have a complete file system backup.

Is this a back-up - in that you copied over the fiies and folders you wanted to protect - or is it clone of the drive ?  If it's a clone you should just be able to reinstate it on the new computer. If it is a file copy back-up then it will not contain the keys you are looking for as they are stored in the registry to the best of my knowledge.
Can you not just re-install Office 2013 from whatever media you installed it before, it will have the authentication key on or with it ?  Unlike Windows you can install MS Office on as many computers as you have a licence for. If it is a single use licence you can move it from one computer to another so long as it is uninstalled from the previous one.
Chris Cosgrove

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Relevance 52.07%

So I have a new computer that I need to transfer files to. I have a complete file system backup. The old computer had Office 2013 Student edition. Is there anyway I can get a copy of 2013 Student and somehow pull the activation code or files from the old computers file system backup?

Answer:Computer crashed. Have backup of complete file system. Any way to recover Office

I have a complete file system backup.

Is this a back-up - in that you copied over the fiies and folders you wanted to protect - or is it clone of the drive ?  If it's a clone you should just be able to reinstate it on the new computer. If it is a file copy back-up then it will not contain the keys you are looking for as they are stored in the registry to the best of my knowledge.
Can you not just re-install Office 2013 from whatever media you installed it before, it will have the authentication key on or with it ?  Unlike Windows you can install MS Office on as many computers as you have a licence for. If it is a single use licence you can move it from one computer to another so long as it is uninstalled from the previous one.
Chris Cosgrove

1 more replies