Computer Support Forum

Won't move past "loading personal setting"

Question: Won't move past "loading personal setting"

First off let me say I know absolutely NOTHING about computers! I have a Dell and I know I have Microsoft 200 XP on it. Now for the problem. Our computer keep freezing, and the only way we could "fix it" was to reboot. Well, my daughter turned it off and now when we turn it on it Stops/Freezes at the "now loading your personal settings" box. We have tried using the f8 key and have unplugged everything but the monitor and keyboard. I'm stumped! :-?

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Preferred Solution: Won't move past "loading personal setting"

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Won't move past "loading personal setting"

If you don't have anything important on the computer , i would suggest you just reinstall it, But if you need to save stuff you'll need to do some work on it , and it will wreck your Brain as fixing software is a nightmare even for those in the knowIf you what to try to fix it , you need to boot into safe mode By Hitting F8 then selecting safe mode,and Run Some computer doctoring AVG FreeEwidowAd-awareSpy-bot

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I'm running Windows XP Home Edition (SP1 I believe). When i go to log on to either of the screennames on the computer, both admin, one password protected, it hangs for several minutes on "Loading your personal settings..."
It loads eventually, but when it does the hard drive makes an audible grunting sound and the desktop loads up normal except for the taskbar. Most programs work properly (at least through the desktop shortcuts that I have), however Windows Media Player refuses to even load at all, and the only way I can get to my documents is through My Computer, however I am unable to open anything in any folders that aren't .exe files. Pictures, videos, pretty much any media is unresponsive and it seems that only .txt files will open.
I have tried to open windows in safe mode, but the taskbar still doesn't open and it is EXTREMELY slow, with the same side effects as stated before.
Now, i most situations, I would simply borrow a reformat disc from a friend, but I'd rather not lose all of my music and videos.
If possible, I need to get this issue sorted out extremely quickly, as I'm lacking on some fairly important files on that computer. Any other details I can give, just ask and I'll see what I can do. Open to suggestions, pretty much anything logical.

Answer:Login hangs on "Loading your personal settings..." loads after a few minutes, but...

You should give us your computer specs in case the problem involves one specific hardware. You did mention you're hearing grunting sounds on load up which sounds as if your hard drive maybe on the brink. Have a look at the following link it may help solve your problem

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Im getting a really annoying problem where my computer will get as far as "loading your personal settings" screen and basically hang up.

I had a virus infection just recently which i cleaned up. A few days later my computer started doing this. It boots up normally until it gets to the "loading your personal settings" screen then it will not go any further.

The mouse responds and there is hard disk activity but nothing happens. I also don't get the windows start-up sound. It will do this probably 9 times out of ten. When it does boot up all the way it works fine and runs perfectly. I had it running for 3 days without any problems.

Some more info:I have tried unplugging the computer from my router, this had no apparent effect.
The computer will boot up fine every time in safe mode & safe mode with networking
I have disabled everything in the start-up apart from AVG FREE edition. This has not had any apparent effect
I ran a check-disk last night and it found no errors.
when it hangs up, ctrl+alt+del does not work, alt+tab also does not do anything
I have downloaded the latest AVG setup file and ran a repair install, this had no apparent effect
I haven't ran system file checker since as the system works fine in safe mode i assume that the system files are probably fine.
i had avast on the system but it got really screwed up so in the end i used the avast uninstall tool to remove it.

I currently have left it sitting at "loading your persona... Read more

Answer:Irritating boot problem (hanging at "loading your personal settings")

Hi cloudflint, only a question, have you try to create another user profile to verify if the problem persists on another account?
It seems to be a profile problem..

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I have been using Dragon Natural Speaking 12 Premium for many months and all was going well until last week when I downloaded and installed an update. After that, whenever I open the program from the desktop icon, the "Loading" screen appears but nothing happens after that. Also, I have to use Ctrl-Alt-Delete to end the program. (Right clicking on the tray icon and closing "close" does nothing. I have downloaded and used the DNS 12 uninstall "tool" several times and re-downloaded and installed the program, but the same thing happens, the program's "Loading" box appears but gets "stuck" there. I have asked the gurus at and on Nuance's Forums but they seem to be stumped with DNS's behavior after installing the update. Does anyone know what is happening? Thanks for any and all replies/suggestions.

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I was having trouble updating zonealarm firewall, the the laptop froze and I tried ending the program on the task bar, but it was no use, so I switched the laptop off manually, after that every time I try to login it just stays on the loading personal settings?

I can't enter safe mode because when I press F8 nothing happens.

please you got to help me

Answer:Windows stays on "loading personal settings" screen

Windows XP or Vista?

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From what I can find on this subject, it seems to be an old problem, but I can't find an answer I can use. I have a Dell desktop, running Windows XP Home, and just two days ago I got the problem where it will let me sign into my account (I only have one set up) but it hangs at "loading personal settings". I tried to do load up in Safe Mode but the same thing happens - and I left it on (both times) overnight and nothing happened. I don't know what else to do short of reformatting and reinstalling Windows.

Anyone have any suggestions?

Answer:Windows hangs at "loading personal settings"

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My laptop is able to boot up normally. But when I want to log in to my account, it stucks at "Loading your personal settings" screen. I waited for quite sometime but it is still stuck there and my profile is not uploaded. I tried many times. But discovered I am able to log in to administrator account and use it without problems. I had even done a system restore but it does not solve the problem. It was working fine till now. I had this problem before and had to reformat it. But I do not want to. Is there any way to solve this problem? Please help. I really need to access to this account.

Answer:Screen stucks at "Loading your personal settings". HELP please!!!

If you can log in to the administrator account then you should be able to resolve this.Log in as the admin, then openC:\Documents and Settings\your.usernameSelect Tools > Folder Options > View Select "Show hidden files and folders"This folder contains all the information relating to your account. For the time being, you can access files this way.To resolve the problem, I would try renaming the folders in C:\Documents and Settings\your.username one at a time. Then log off, and try logging on Rename "Application Data" to "Application Data Old"Log off administratorLog on as your.usernameIf this failsLog on as administratorRename "C:\Documents and Settings\your.username\application data old" back to C:\Documents and Settings\your.username\application dataRepeat this process for each folder.

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Howdy! I'm happy to have found this outstanding community. I have a very superficial question, but I would love it if I could find a solution.

I'm trying to customize my netbook's startup; it uses XP sp3. I've already changed to boot screen (with the progress bar). I also changed the background displayed at the login/welcome screen.

I was all happy, thinking that I had completely changed everything, but when I restarted, there is still an ugly blue "loading your personal settings" screen that comes up after the welcome screen.

Does anyone know how to change the appearance of this screen or the registry values associated with it? I deeply appreciate your time.


Answer:Customizing the "loading your personal settings" screen

" was to click on the Change the way users log on or off link and uncheck the Use the Welcome Screen option."


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I recently downloaded a program from ( one of those... to convert wav to mp3.

When I downloaded it, the stuff came with LOADS of spyware and ads, such as SaveNow and RedSwoosh and crap like that. I quickly uninstalled all that crap using "Install/Uninstall Programs" in Control Panel.

But I noticed after uninstalling it all, that everytime I start up my computer and click on my account, the computer hangs on "Loading Personal Settings..." for about a minute. I'm not sure if the download is related, but maybe is messed with one of my settings or drivers... ?

Here's a hijack this file:


Logfile of HijackThis v1.97.7
Scan saved at 5:27:16 PM, on 1/26/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program F... Read more

Answer:WinXP Hangs on "Loading Personal Settings..."

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Most of the time my XP Pro Sp2 system freezes upon booting and will not get past the "Loading Your Personal Settings" screen. I can do a hard restart two or three times and encounter the same thing. However, I can boot into the desktop in Safe Mode, and when I restart after that everything is normal.

I'm booting into an administrator account, using the welcome screen with no password, and loading very little upon startup, basically Norton AV and Firewall, that's it.

No virii, no spyware, no trojans, etc. All hardware diagnostics perfect.

I've searched the internet for hours and found nothing.


Answer:Boot Freezes at "Loading Your Personal Settings"

start with a clean boot
refer the article 310353 from

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Hi there, I am running windows Vista. When I turn the computer on it stops at the screen where there is the windows vista background and the words "Loading".
I'm not sure what information I should post here, so if you think you can help me just ask me what you would like me to tell you about the situation and I will reply quickly - hopefully.
Thanks for your time and effort.

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I have a slight problem with my computer booting up. I`m on XP PRO, and when I get to Loading Personal Settings the pc hangs for about 15-20 seconds. This never used to happen and I was hoping someone could shed some light on it.

I have:
AMD SEMPRON 2800+ @1.83Ghz
2x160GB HD, 1x250GB SATA HD

Answer:Problems with "Loading Personal Settings"`

Disabled Simple File Sharing and edited usage rights on WLNOTIFY.dll after editing the registry in order to attain verbose messages during Load personal Settings. This told me WGALOGON.dll and WLNOTIFY.dll were taking a longtime to run so I renamed WGALOGON.dll to .OLD. Still no luck.

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I have Windows XP and when I try to start my computer I can get pass the Login screen but my computer stays on the "Loading your personal settings..." screen. The same thing happens in Safe Mode. I thought the computer might just be slow but I have waited hours and it still stays on that screen. Please help!!!!

Answer:Hangs on "Loading your personal settings..."

i have the same problem: it's only couple of weeks old Dell XPS.
Dunno if all the MS patches that i have installed have something to do with it..

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As of today, for some reason every time i boot my computer, it hangs on the "Loading Personal Settings" portion of the boot for about 20-30. The only significant thing I've done recently is install AVG Free Edition.

It's not like i have a slow computer either, specs are:

Core 2 duo e6600 (overclocked to 2.97)
Asus p5w DH Deluxe
2gb Corsair DDR2 800

Is there any way to increase the speed of the "Loading Personal Settings" portion of the boot, or the boot entirely?

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Hey guys! So umm, there's something wrong with the computer I can start the computer, click on my user icon, type in my password, and that's it. It says "loading personal settings" and it just stops there. My mouse doesn't freeze or anything but that's where it stops. It doesnt move for hours.. well after a few hours I just gave up and and turned it off. I could go into safe mode but it's really slow. I tried running defrag in DOS mode and umm.. it's still stuck at 24% I also tried restoring configurations back to a certain date when it was working fine but that didnt help. Should my last resort be FORMATTING O_O? Anyone out there who might know a solution? If you do please and thank you

Answer:stuck at "Loading Personal Settings"

Hello and Welcome to TSF

It sounds like you either didn't activate windows within the
30 day grace period or you ran into some spyware and it corrupted
a registry key or file.
Try a repair installation if you forgot to activate Windows within the 30 day grace period. This will reinstall Windows XP to your computer and your programs
and most of your settings will be just like you left them.

In some cases the spyware has corrupted a registry value on
clean up.

Now you will need to boot with the Windows XP CD to the recovery console, and copy userinit.exe to wsaupdater.exe. And then you may be able to boot back normally and repair the registry entry.

So boot from your WinXP CD and when you reach the setup screen, press R to start the Recovery Console.

Choose the installation to log on to (if there's just one, hit enter). When prompted for password, just hit enter unless you have set a password for the user "Administrator" (it's blank by default in XP)

When you get logged onto the Recovery Console, go to c:\windows\system32 (or wherever Windows is installed).

Use the following commands.
cd \windows\system32
copy userinit.exe wsaupdater.exe

Take the CD out of the drive, and type exit to quit the recovery console and restart Windows normally

Next if your booted up normally go to Start, Run, type regedit and navigate
to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersio... Read more

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This is almost identical situation as the previous post with this name, only with these differences:

- if I hit ENTER, then the destop appears immediately and I am able to start working.

- There are 3 users on this computer, all administrators, and this happens with 2. I can only logon normally with one user.

I have already tried the following, with no success:

- created another user. Same thing happened.
- removed AutoLogon through Control userpasswords2 feature. No changes in behavior.
- turned off all non essencial programs affecting the booting process. No changes in behavior.

Windows is activated. No problems here.
Also no wsaupdater.exe issue here.

Don't know what to do next...

Appreciate any help.


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Well, I was trying to add the Japanese language pack to my Windows XP Professional and all seemed fine until I rebooted. Once I get to the "welcome" screen, when I attempt to enter a user account Windows briefly displays "Loading your personal settings..." and then the message disappears as though I hadn't tried to log onto a user account at all. The same problem persists in safe mode and when trying to boot from the last working setting. Additionally, this happens on both password protected and non-password protected accounts.

Is there anything I can do to boot besides a clean install?

Answer:"Loading your personal settings..." no boot

So, you have tried to log in as a different user and it still hangs?
Boot off of the Windows Disc and get to the Recovery Console. Here type chkdsk /R and press enter. The Check Disk utility will try and fix any file errors.

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Please help me. I have Windows XP SP3, and when I start my PC up it gets stuck at "Loading your personal settings..." I've left it for over 2 hours, it still hasn't loaded. I've tried Safe Mode and Last known good configuration, but to no luck.

Answer:Stuck at "Loading your personal settings.."

Sounds like your profile has become corrupt. Do you have any other accounts you can sign in with that have admin credentials?

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I have recently tried to disinfect a computer of various malware/spyware issues. But now I think my motherboard has had it. Its either infected with something or was a coincidence that it packed up when it did.

When I boot up the computer, it goes as far as the "Loading Windows XP" and then beeps once and goes back to trying to boot up again. It then displays the option to start in safe mode (with/without network support, Last known good configuration or Start normally). It then counts down from 30 and reboots itself

My mouse and keyboard no longer work

I have tried to swap the hard drive for one that I know works, in case the hard drive was knackered, but get the same result

Am I right in thinking that my motherboard has had it?

Answer:Computer won't go past "Loading Windows XP"

Did you try in safe mode and Last known good configuration ???

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My laptop (Dell Inspiron 1501) was really slow so yesterday I restored it to the original factory settings and started a fresh. Everything seemed to be going ok until this morning when I've turned it on and it's not going past the welcome screen when trying to load Windows up? Any ideas how I can solve this?

Many thanks, Mark.

Answer:Vista, not going past "Welcome" screen when loading up?

Try safe booting, think its f8 key during system load.
Let us know how it works out.

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I am having trouble with my mother's computer. When I type in the password to log in the "Loading Your Personal Settings" screen appears and stays. The computer has sat overnight twice and it has not went away. I have tried running the computer in safe mode and the other modes as well many a time, but yet it does the same thing. This computer was given to my mother by a friend so we have no Windows Installation CD as we do with our other computers and I'm trying to avoid buying Windows XP again. Please help if there is any way possible to at least get past this and see if there is anything that is causing the problem.

Answer:"Loading Personal Settings"?!

I have the same issue... not sure what it is:

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Okay, this happened about a month ago first of all. I was on my computer and it froze and next time I turn it on I get to a screen that says Loading PBR for Descriptor 3...done and it just stops there and doesn't do anything.- When I try to wipe harddrive it says "Can't restore"- When I try to re-install my Windows or any other computer disk it says "Disk Error"Also before the PBR for Descriptor 3 screen, I get a screen that says "Floppy Disk Seekette Failure, Press F1 to continue". Which I then press F1 and I continue but then I get to the Loading PBR for Descriptor 3...done screen and it doesn't do anything but just sit there and I can't wipe harddrive or install disks.Basically this is a horrible problem because I can't even get past the first loading screen on my computer

Answer:Help!!! "Loading PBR for Descriptor 3...done" Can't get past it!!!

1)Try  F8 safe mode and follow directions.2) Insert installation disk and use repair option.

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Well I have dual monitors, one is my TV and the other is my monitor. When i run a program like VLC (Video player) - Well when i finish a show on my TV, i turn off the TV and sound, and monitor. Then when i open VLC again, the program automatically is on my TV, which is off. So In XP i use to just, right click on task bar and move. Now thats gone! Anyone have a clue how i can move programs from the TV without turning on the TV everytime.

Answer:I need help with the old XP "move window" setting!

try hold down Shift key when right-clicking on the taskbar button

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Hi all,

So I'm kind of stuck.. I currently have the problem where I am in an endless cycle of "loading files" -> "Windows Boot Manager" (see: How To Boot Into Safe Mode On Windows 8 (The Easy Way)).
I have tried to load all of the options -- and none successfully load.
I also end up at a OneKey Recovery as well.. unfortunately, the laptop does not have initial backup or user backup images.
I have a Windows 8 CD for repairing purposes.. however, I cannot load the BIOS/UEFI to change the boot order to load the optical drives first. I have also tried to remove the CMOS battery to fix it.. did not work. .
Also - Windows Boot Manager:
Windows Setup [EMS Enabled] -- does not load properly (leads to OneKey Recovery) Safe Mode (does not load properly) Safe Mode with Networking (does not load properly) Safe Mode with Command Prompt (doesn't load - tries to boot and load all files onto partition that is too small.. can't change partition?)
Enable Boot Logging Enable Low-Resolution Video Debugging MOde Disable automatic restart on system failure Disable Driver Signature Enforcement Display Early Launch Anti-Malware Driver
Start Windows Normally
Any ideas would be greatly appreciated! Thanks!

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I have Windows 7 Home Pro installed on my laptop, and I'm one of those people that likes to keep my Start Menu folder OCD-tidy.

In W7 (as I believe it was in Vista) there are two folders that handle the program shortcuts for the Start Menu. There's a user-specific one (for programs only that user can use) and the all-users one (for programs everyone can use).

C:\Users\Joe\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
C:\ProgramData\Microsoft\Windows\Start Menu\Programs

I'm the only user on my laptop, so I'd like to just consolidate these two folders into one to make it easier for me to sort and keep track of. Is there any reason not to just drag-and-drop stuff from one to the other? Is there one that I should use in preference to the other (should I keep everything in the "user" folder or the "all-users" folder?

I'm pretty sure I just did this without any problem in Vista, but I wanted to make sure so I don't mess anything up as I'm new to W7.


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Our problem has been going on for several days I said in the thread title, my 'puter seems to stall in both normal mode and safe mode at the screen "Windows is loading your personal settings".
I've tried six different times this a.m. to boot up, 3 times normal mode, 3 times safe mode. If I can't boot up in Safe Mode I'm lost as to how to start any kind of repair or even system restore.
The system is a Dell dimension 4600 with 512 RAM, dual HD & WXP-SP2. The only users are my wife and myself. I have not assigned a password to the Admisistrator account and we use a common logon screen with no password for ease of use. We do have Guest Account enabled.
Our Firewall and Anti-virus protection is Zone Alarm. Our maintenance routine is to run the following: 1) daily, Spybot S & D, AdAwareSE, A-squared, Window Washer, 2) weekly, Registry Mechanic, 3) monthly, Win Disk defrag and Win Disk cleanup.
Recently, I was in Spybot system tools and opened startup and found a file titled hblogon. I did a google search and found this to be a trojan. My wife followed explicit instructions for its removal and was succesful as far as she knows.
Now in all this info if you've lost track of what my question is...How do I get into the system to boot up without entry via safe mode??? I have not been able to follow your explanations about entering boot.ini in other threads.
I anxiously await someones reply.
Aloha and Mahalo nui... Read more

Answer:System stalls in normal mode & safe mode when "Loading your personal settings"

aloha Again,
I was finally able to get into the system by continually hitting the enter key after the splash screen appeared. Once in, I followed all the instructions provided in the thread "Malware removal" by "Chaslang". It didn'
t fix my problem but I'm that much closer to determining with your reviiews fof the logs if my machine is acting as someones "bot"
I remain patient for your reply,

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First things first, thanks to all who can help.....

I need to programmatically make some adjustments to the Internet Explorer security settings. Most of these settings I have found but there are a few I have not been able to get a clear exact location for in the registry. I will be using a .BAT file to make
the adjustments on 100+ PCs.

Here is what I am looking for.....

Under the "Internet  Properties" found in control panel, under the "Privacy" tab there is an "Advanced" option button. When I click on it I get an "Advance Privacy Settings" options box. On it are several settings.
The first setting, "Override automatic cookie handling" needs to be checked in order to access the other options. I can do that by adjusting the DWord value of "PrivacyAdvanced" under the "Internet Settings" key in the registry,
"HKCU\Software\Microsoft\Windows\CurrentVersion\Internet settings", to be specific.

What I have not been able to find are the registry entries for the "First-party Cookies" "Accept, Block, or Prompt" options, the "Third-party Cookies" "Accept, Block, or Prompt" options, and the "Always allow
session cookies" check box. Please see picture below....

I have seen references to the following settings as being where those options exist, but nothing that explains ... Read more

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Windows XP SP3
WMP 11

When I open a media folder & select Play All on the Explorer left pane I get the "Copy to" selection window and then the "Move to" window. When I cancel these the files load into WMP 11.

Anyway to get rid of the "Copy to" & "Move to" commands, so that it just loads the media files in WMP 11?

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i don't know if i am missing something or it is a bug on w10.
i click "add new bluetooth device" and then i can pair a lumia, ok. i can see my phone in "join personal area network" window.
if i try to pair the phone from "join personal area network" window i can see it in bluetooth devices list but not in "join personal area network" window.
so... it is a bug?! did i make anything wrong?! what is the difference between "add new bluetooth device" and "join personal area network" on w10?! what is "join personal area network" used for?!

Answer:"add new bluetooth device" vs "join personal area network"

Most likely a bug with your Windows phone, not Windows 10. Microsoft is not supporting the Lumia line that well. It does help when you ask for help, that you also post the model of the phone, what OS version it is running, along with screenshots or logs of what is wrong.

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My son is going to take his old desktop to his school to let a specific group use it.
We do not want to 'just reformat' since it's an older Sony that had Me on it originally (yuck) and we installed XP. If anyone has ever done this w/ a Sony, then they know how time consuming it was: you have to d/l many programs, drivers, etc; install some before XP and some after. In short, it's a chore.

Therefore, I'd like to use some program(s) that will help me completely delete programs and files from the HDD. Obviously, I want to make sure none of the data deleted can be recovered if someone were to go playing around (most of these folks are not very computer savvy, but I don't want to leave it to too much chance).

You folks have always been the BEST help to me in the past, and I'm looking forward to more of the same :>... any suggestions for reliable (hopefully free!) software to do this?

Thanks in advance!

Answer:Donating Computer - Need to "clean" out all personal "stuff" -- Best Program(s) ?

I dont think you will find a software program smart enough to delete what you dont want and keep what you want, use the remove option in the control panel, and go to my documents and delete your personal things. ed

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i don't know if i am missing something or it is a bug on w10.
i click "add new bluetooth device" and then i can pair a lumia, ok. i can see my phone in "join personal area network" window.
if i try to pair the phone from "join personal area network" window i can see it in bluetooth devices list but not in "join personal area network" window.
so... it is a bug?! did i make anything wrong?! what is the difference between "add new bluetooth device" and "join personal area network" on w10?! what is "join personal area network" used for?!

Answer:"add new bluetooth device" vs "join personal area network"

Most likely a bug with your Windows phone, not Windows 10. Microsoft is not supporting the Lumia line that well. It does help when you ask for help, that you also post the model of the phone, what OS version it is running, along with screenshots or logs of what is wrong.

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Do you or anyone else willing to help me, know which registry key I would have to manually delete in order to remove the "Move To" and "Copy To" options from my context-menu?

Please help me solve the problems with my registry. I'm using Windows XP Pro (64-bit Edition). The problems started when I tried opening windows by clicking on folders & files, which are listed on my Start Menu:

Whenever I double-click (or right-click on any folders listed on my Start Menu, and then select "Open" or "Explore") to open files listed on the menu, the "Move To" & "Copy To" windows pop-up.

The "Move To" & "Copy To" windows won't go away, unless I click on "OK" or "Cancel". And now that I have the lastest stable-release of WinRAR installed on my XP, the "Move To" and "Copy To" options aren't listed on my context-menu, anymore. However, I can't open any of the folders I want to access via my Start Menu because my registry is still setup to make the "Move To" and "Copy To" windows appear. And now when I click on "OK" or "Cancel" on each of those windows: none of the folders I wanted to open appear.

The previous owner of my PC configured the registry to make the start-menu & context-menu include the "Move To" & "Copy To" options. So whenever I click on an option in the start m... Read more

Answer:Why do the "Move To" & "Copy To" windows appear when I click on Start Menu?

Sorry, I have no idea how to fix your particular issue. But, the way to avoid this kind of problem is to immediately format the disk and install the operating system fresh when taking possession of a previously owned computer.

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This strange thing happens at times. I need to move some files within the same drive and when I drag the files/folder to another location (on the same drive) the move function sometimes turns into a copy action. I've checked to make sure that it is all within the same drive so that isn't the problem. I've also looked to see if the file is being used at the time, or if there are any files within the folder being used and I never see anything.

I've noticed that there are a lot of thumbs.db files being created that I never noticed before and was wondering if this could have anything to do with it, b/c after I do a move (that turns into a copy) and go to delete the source location, the thumbs.db file is often denied the delete action. Could the action of the OS accessing the thumbs.db file cause the whole folder to be locked for the move making it instead copy the folder instead?

After the move/copy and I try to delete everything & the thumb.db file is denied, I have to wait a few minutes and maybe after accessing a few other files, am granted permission to delete it. Is this standard or is there a way to fix this.

Answer:Why does a folder "move" turn into a "copy" some times? Windows OS's

I've always wondered this myself, why moving things sometimes turns into copy/paste.

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Relevance 87.33%

Hi everyone. I'm new to the forum. I am running Windows XP SP2 Home Edition.

Background. I was running Windows IE 7.2 beta no problems.
I decided to upgrade to Windows IE 7.3 beta the system would not. I removed 7.2 before trying to install 7.3 beta. I dropped back to IE 6 thinking it would run correctly, but I was wrong.

When I try to move a file using the "Copy to" or "Move to" window, the window frame displays, but there is nothing in it except at the top "Select the place you want to move "x" file, and then at the bottom of the window, "to view any sub folders click plus sign," Move, New Folder. The entire file system is missing where I could select a file to move to, example:
C:\ and all the sub folders are not displayed so I cannot select one. The system still works, but all the files are sent to C:\SW3\F2 which is most likely the last folder I accessed before this whole failure to install mess started.

Is there any way to restore the file system so I can select where I want to send my files when I copy and move without dragging them with two open windows?

Thanks. I have more questions, but this is enough to start with.

I appreciate the help. I really screwed this thing up. I am currently running IE6 with expanded stuff left over from the botched install attempt from IE 7.3 beta.


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Relevance 87.33%

i'have a Lenovo with Win 8.1 that is used ONLY  for articles, docs & link collections, writing code (Matlab) & e-mails 
My backup is based on Robocopy script that backs up the above into a USB stick at the end of the day.
Is there a good reason to add to this backup the directory c:\users\..\AppData?
Many Thanks, Uxy

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Relevance 86.51%


I installed Win7 32 and Win7 64 on partitions "C" and "D" respectively. I have deleted Win32 and have unallocated space. I want to know if there is a way to move the "D" partition to the unallocated space and still have it bootable.

Answer:How to move "D" partition" to "C" partiion slot

When you boot into Win64, you should see it designated as "C" -- as that is the default drive letter for the Windows native OS partition.

The bigger problem is that, if the boot loader was in the old "C" partition, it's gone now, and unless you have either a Win7 install DVD, or you made a Win7 Repair CD, you will not be able to boot Win7.

If you can't get into Win7, you can purchase a Win7 Repair CD image from the following link and make a bootable CD from it: Windows 7 Recovery Disk and Repair Disc Download

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Relevance 86.1%

I want to have my folders such as My Documents, Downloads, etc stored on a separate data partition to the OS, like many people do.  When you go to the properties of the (original) folder and click on the Location tab, what is the difference between
using the Move button and the Find Target button?  Is one recommended to achieve this over the other?
I haven't seemed to find the answer after some time searching, and didn't want to do anything irreversible.

Answer:"Move" Username/folders or "Find Target..."

It’s perfectly safe to use ‘Move’ to move the Documents folder to a different location. Navigate to the folder, then right-click it > Properties
> Location Tab > Move, select a Destination and follow the prompts. The location can be restored by choosing Restore Default.

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Relevance 86.1%

Files can?t be moved when they?re in use by the operating system or an application. If a file is constantly in use, you can schedule Windows Vista to move the file during startup using the MoveFile tool, which you can download for free.
Use MoveFile exactly like you would use the Move command. For example: movefile file.txt test\file.txt
The file will not be moved immediately. However, the next time the computer is restarted, Windows will move the file. If you want to delete a file that is constantly in use (a common requirement for removing malicious software), provide "" as the destination. For example: movefile file2.txt ""
The same download that includes MoveFile includes the PendMoves command, which displays moves and deletions that have been scheduled. You can simply run the command without parameters, as the following example demonstrates: pendmoves
From the Microsoft Press book Windows Vista Resource Kit, Second Edition.

Answer:Use "MoveFile" and "PendMoves" to Move or Delete a File That is Always in Use

Hmmm ... interesting !!!

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Relevance 86.1%

Hello, nice peoples that provide so many fixes to make Windows suck less.

I've been looking for hours, but the terms are so general I can't find anything. When I open up Windows Explorer, the "Computer", my profile folder, and the Recycle Bin all appear under "Desktop". Which makes finding things a pain in the butt.

Is there any way to set those items as their own icons, outside of Desktop, and remove them from under Desktop? Basically, I want to see this:




-Recycle Bin

I know you guys have found a ton of tweaks for Windows 7, but this one has bugged me for a while now. Has anyone found a way to get something sort of like that?

Answer:Move "Computer" and "[username]" out from under Desktop in Explorer?

Hello Senselocke,

You could use the tutorial below to add the User Folder (ex: senselocke) as a separate group in the navigation pane.User Folder - Add or Remove from Navigation Pane
You could use the tutorial below to add the Recycle Bin as a separate group in the navigation pane.Recycle Bin - Add or Remove from Navigation Pane
You might also see if unchecking the Show all folders option in the navigation pane may help get you closer.

Hope this helps some,

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Relevance 86.1%

Today I tried to burn a disk of mp3 files as I've done many times before. When I tried to copy the files from the C drive to the D (CD/DVD drive), Windows Explorer only would allow "Move," not "Copy". I tried to copy with CTRL+Right Click and that didn't work either - when I hover over the icon for the D drive it says "Move."

I was able to copy and burn a disk (in CD format) with Windows Media Player, and the CD drive works fine for playback. Also, when I plug in an external hard drive Windows Explorer allows copy of files to the external hard drive.

It's only when I try to copy files to the CD drive that I encounter this problem.

No other recent changes have been made to the computer.

Any idea, and thanks very much!

Answer:Windows Explorer only allows "Move", not "Copy" to CD/DVD drive

try selecting the files--then right click and select 'SEND TO' CD/DVD--it shouldn't be possible to 'copy' to a blank CD/DVD as it will be unformatted.

'send to' the choose burn

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Relevance 86.1%

I really am trying to clear these lists the "Move to" and "Copy to" in the file explorer, but cannot figure it out have been looking different places .  Please help, as most of the folders in those lists dont exist anymore..

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Relevance 85.69%

hello, let's just get to the point, i had this problem recently where my pc can load windows, it keep looping
pc's on - booting - then "Windows Loading Files" - restart
it's infinite i don't know what to do, i don't have a cd rom, and i can't reinstall my windows from USB because every time i tried it says : "disk error" or "disk read error"
even after i burn it to USB correctly, tried this on other pc and USB can load just fine.
i'm thinking, it's something wrong with my boot system in System Reserved, is there anyway i can do to fix this?

Answer:"Windows Loading Files" infinite loop, Can't Boot USB "disk error"


Have you tried changing the boot sequence inside the BIOS?

Normally pressing F2 or F12 on the computer will solve this.

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Relevance 84.87%

Vote for this suggestion]Add "Never" and "only on startup" options in the drop down menu of "require a password after" option of lock screen setting. ? Feature Suggestions for Windows Phone

Answer:There should be "never" option in "require password a after" lock screen setting.

I personally think this option is about as niche as something can get.

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Relevance 84.46%

Hi, just as the question title says, I am having a RunDLL error with the windows dll "streamci.dll".

I am getting this error while trying to install my Audio Drivers on my newly set up XP OS.

During the installation of XP, a couple of files were not copied properly.
because the CD was scratched up pretty badly, but I had no other copy of the CD, I had to just skip and hope windows installed, and was usable...

Are there any tools, that can scan your computer for missing windows DLL's and re-install them?
I have already tried downloading the file streamci.dll from the internet and installing it with

regsvr32 streamci.dll
in the command line, but I get the following error:

"Streamci.dll was loaded, but the DllRegisterServer entry point was not found.
This file can not be registered."Click to expand...

Would downloading and re-installing SP2 from microsoft, possibly fix this problem?

Any Ideas?

Answer:RUNDLL ~ "Error Loading Streamci" ~ "The Specified module could not be found"

What version of XP Pro did you install with that CD?

XP Pro original

XP Pro SP1

XP Pro SP2

Have you downloaded and installed the SP3 upgrade?


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Relevance 82.82%

Hello there, when the desktop loads up, I get this strange message:

"Open With:

Choose the program you want to use to open this file:

File: Media"

Does anyone have any ideas why?

I have a screenshot of the programs which run at startup:

I have a HiJackThis log if it helps:


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 08:28:24, on 29/05/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files\Logitech\SetPointP\SetPoint.exe
C:\Program Files\VIA\VIAudioi\VDeck\VDeck.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Acronis\OnlineBackupStandalone\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Users\Media Centre\AppData\Local\Google\Update\\GoogleCrashHandler.exe
C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\Mozilla Firefox\plugin-containe... Read more

Answer:Windows 7 32 bit, when loading "Open With: ?" "File: Media" comes up

There must be an error with one of the startup settings.
Please use Autoruns by Sysinternals/Microsoft to see more info about Programs loading with your system.
Pay attention to Logon tab.

Looks like for some reason it is trying to load a folder as a file. "Media" is a part of a folder path.
Try to uncheck all values,where Media is a part of the path.

Also, please check for viruses with Kaspersky Virus Removal Tool Download
or Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer

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Relevance 82.82%

"Appcrash", and "General Fault" when loading various warez. I have been getting these often. Some adobe software. Older games like Diablo II. The list goes on and on, I just don't remember which software.

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Relevance 81.59%

Well, its my first post here and my english is not good, Hi all!
I've installed win7 ultimate 64bit yesterday and Iam having a annoying problem when System locale is setting to Japanese:
The standard "\" character in shortcut dialog box, for example was replaced with yen symbol (?)

Windows help said that it dont affect the language in menus or dialog boxes for windows or other programs that do use Unicode (see image below), then i dont understand why its changing this character, and well, I know that its visual only but i preffer my windows without this yen symbol and yet, being able to show correct characters in japanese applications

Answer:"" instead "\" when System locale is setting to Japanese

Sorting it all Out : When is a backslash not a backslash?

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Relevance 81.18%

well, like it says in the title, the windows loading screen just keeps on loading, with the blue bar going across..

but before this happens, the screen comes on asking which mode i'd like to start up in , eg. safe mode , normal, ectect...

the guys who it is says he needs the stuff of the HHD , typical


any surgestions guys, it would be appriciated

Answer:windows xp screen just keeps loading & loading """"" :|

**** update, i'v got a screen after that say

SMART Failure Predicted on Hard Disk 2: Fujitsu MHV2080BHTBD

WARNING :immediately back-up your data and replace your hard disk drive. Afailure may be imminent
press F1 to continue

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Relevance 81.18%

In Windows XP, fully updated, I have several folders full of mp3's and want to see the bit rate and duration. I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

But all the figures in the "Duration" column appear to be in "hours" and "minutes", so I see "00:04" or "00:03", but what I want is "minutes" and "seconds".

Any thoughts as to how to change this?

Answer:Solved: Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

16 more replies
Relevance 79.95%

I am running Windows XP SP3, fully updated, on an Acer lap top PC.

I have several folders full of .mp3's and want to see the bit rate and duration. To do this I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

The two new columns appear, but the format of the "Duration" column appears to be "hours:minutes", so I see "00:04" or "00:03" for most .mp3's, when what I want to see is 'hours:minutes:seconds", e.g. "00:03:45".

This also happens for video files (.avi files), e.g. all my episodes of "Heroes" (sad, I know) have a duration of "00:42" instead of "00:42:xx".

Here are two pictures showing the problem with the .mp3's. The first is of Explorer showing the Duration as "Hours:Minutes":

The second picture is of the properties window of the first .mp3 in the list above:

I copied some .mp3 files to another (old) PC on my home network, and it displayed the duration field correctly:

Also, the properties window correctly shows the duration also:

I'm not the only person to have this problem. I received a private message from a member of another forum where I posted about this problem several weeks ago. That person also has the same problem with the duration field.

The tech guys on that forum were unable to find the source... Read more

Answer:Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

* bump *

Tricky, this one!

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Relevance 79.95%

Good evening everyone! Thank you for your access to here and reading my post.
Tonight, I want to ask you that how much the Avast Free Antivirus reaches some solid anti-malware software, which are the paid version.

Now I am using F-secure SAFE as Trial license on desktop PC, which is one of the mine.
It seems to nice for protect PC and F-secure SAFE is light despite it is one of the very strong scanning system as consumers.

But now, I am worrying about false blocking by browsing protection of F-secure SAFE.
In usually, f-secure is not making something to bad situation for me, I am feeling it.
But the Browsing protection feature of F-secure SAFE blocks websites too many times.
The most of sites,which were blocked by F-secure are obviously safe. Of cause, they are judged safe sites by other major antimalware soft (e.g. Avast, Bitdefender Total Security).

So I want to compare them; Avast Free Antivirus 2017 and F-secure SAFE 2017(or Internet Security 2017).
I want to ask you that which is the more strong software under the below situation...

OS is Windows10 Home and updated with latest security patch.
Main browser is the latest of Mozilla Firefox with ublock origin.
If I use Avast Free 2017, I will configure some setting (e.g. File Shield, Mail Shield, Web Shield, and Behavior Shield) to aggressive security level. For example, I will configure by referring to this page avast! Optimal Protection settings by RejZoR​
I heard that the latest edition of Avast Free A... Read more

Answer:"Avast Free 2017 with aggressive setting" vs "F-secure SAFE 2017"

Try Avast with these settings. How to setup Avast Internet Security for Maximum Protection (2016 Guide)

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Relevance 79.54%


After logging on the pc just hangs and looks like its loading but doesn't.
I can access the account in Safe Mode and back up work without a problem.

Previous to this problem starting I removed Mac Afee and installed Norton Anti Virus and then ran a scan. This found 2 viruses and then removed them. I then also installed a Orange 3G card and pc was working fine.

I will remove the Orange software and try again? Any suggestions please?

Thanks Sallie

Answer:Cannot get past loading your personal settings

Hi Sallie, welcome to TSF..

could you please provide the specs of your machine?

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Relevance 79.13%

Ok, here's an easy one....I thought this was handled through "folder options" but doesn't seem to work...I want to just set the folder view to always display the folders in "list" format. I want ALL folders to display this way? How do I do this? do I djust the size of thumbnails in explorer? NOT IE, just regular Explorer...

Answer:setting file view to "list"-setting thumbnail size

bj nick, The link below should be of help for your Thumbnails question.

Changing Thumbnail Size in Windows XP

You say you want all folders set as list format but you also want Thumbnails ????


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Relevance 78.72%

Is there a way to specify the folders that are listed when one clicks on "copy to folder" or "move to folder" in the context menu? Many choices are displayed, but not necessarily the ones I want to access.

Answer:"move to folder" and "copy to folder" drop down menus

The list of folders that appears is the same list that appears in Quick Access, they are the most recent folders you have visited so (at best guess) the ones you are most likely to be interested in.

If the folder you really want isn't in the list, you can permanently add it to the list by right-clicking on it and selecting 'Pin to Quick access'.

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Relevance 78.72%

I can't get my computer to go past loading personal settings. It's not freezing because the mouse icon still moves. I've tried safe mode but i also does the same thing. If anyone can help it would be highly appreciated.

Answer:I can't get my computer to get past loading personal settings

Hi, felony0513
We will try to help but were going to need alot more info. I would first reboot and hit F8 key and try to go into Last Known Cofiguration That Worked and see if it will boot. Many things can cause a PC to hang (Dirty PC, PSU, HEAT, CPU, RAM, Viruses, Spyware, HD) are just a few. We will need the specs on your PC. How long this has been going on etc.,etc., before we can even attempt to help you. If you do get it booted up the first thing I would do is SAVE YOU DATA. Depending on the issue you may loose it.
Please post back with what ever you can.

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Relevance 77.9%

During a recent windows update my pc froze, (mid-update) and I restarted my machine. Now windows gets stuck at the black" Loading operating system..."screen. After a long wait it will eventually display .........boot from cd/. When I boot from my windows dvd my os is not shown in system recovery. I Have also tried running start up repair from recovery with no luck. ANY IDEAS?????

Answer:Windows not Loading after update, hangs on "Loading operating system."

Hello deralickt and welcome to Seven Forums.

Are you receiving any error codes? Are you able to boot your machine in Safe Mode? If yes, see if you can access System Restore and go back to a date/time prior to the update. If you don't have a restore point you could also see if that update is showing in Windows Update History. If it is, try uninstalling it.

Safe Mode

System Restore

Windows Update - Uninstall an Update

The failed update may have damaged or corrupted some system files. From Safe Mode you could try running a System File Checker scan from an elevated command prompt (option two.) If problems are noted run the scan 3 times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

Since you have an install DVD you could also try a Repair Install to fix your currently installed Windows 7 and preserve your user accounts, data, programs, system drivers, etc.

Repair Install

A repair install may require that you reinstall a bunch of Windows Updates. I found it's safer (but more time consuming) to install just a few at a time rather than all at once. If you install a few at a time you can reboot, see if there are any issues, and if there are, you'll know exactly which 3 or 5 or 10 updates you need to remove. Reinstall them one at a time. They'll either all install correctly or you'll know exactly which one(s) are problematic. (If you install all at once and later find out there's a problem it's almost impossible to know which update is inv... Read more

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Relevance 77.08%

I'm having a bit of a weird issue with track changes showing some author names and not others, apparently without regard to the document settings:

Doc was originally created in Word 2007; the "Remove personal information from file properties on save" box is UNCHECKED and grayed out.
I am using Word 2010. When I make changes or comments, my name shows up as the author and this information is successfully saved with the file. Others are able to see my name as the author.
My colleague is using Word 2007. When he makes changes or comments and hits save, he shows up as "%USERNAME%" (but my name stays on my comments). I have checked his settings and the "Remove personal info" box is UNCHECKED and grayed out.
Is this some sort of compatibility issue between Word 2007 and Word 2010? Something else? Any ideas? Any help is appreciated.

Also, in case it matters, I and my colleague are both using Windows 7.

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Relevance 77.08%

Excel will not open my personal.xlsb file but if i create a copy entitled "Copy of Personal.xlsb" it will be recognized. This is quite irritating.

Answer:Personal Xlsb wont open but "Copy of Personal.xlsb" will

So I assume you tried renaming the original Personal.xlsb file and creating a new one?

You should also be able to go to the Excel startup directory and manually open the file in order to save/export any existing code modules to a new workbook.


3 more replies
Relevance 76.67%

hello, my pc started doing that : at booting, just after the "window's starting" animation and before the login screen, i see the mouse cursor and it last for about 20sec like that. I made sure it's not video drivers. I didn't install any programs. I checked start list and it look normal. Appart "vsnp325.exe" which i don't know why it's here, created on may 12th but i didn't install anything related to video by then... what could it be?

Answer:Loading hang after "window's loading" and the login screen

vsnp325.exe is some sort of camera from what I can gather.

We need this done first. This will help others help you.

System Info - See Your System Specs

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Relevance 76.67%

My office just upgraded, and I can no longer use Windows XP. On this system, I was able to add a separate taskbar to facilitate quick access to commonly-browsed folder locations on our vast network, and another one expedited the launching of useful programs and lists. Each task on each taskbar was represented with a big custom icon to save eye strain. I had them installed in opposite vertical margins, and they were set on auto-hide to keep them out of the way when not being used. Just move your mouse pointer to the left or right margin, and BAM! Sorry for the cliche, but I really got used to the convenience of what I had set up, and I just don't think I can be as efficient without anything comparable.

Now there appears to be nothing comparable in the Windows 7 GUI, and it's making me sick with rage! I see only the option to put a "toolbar" on an existing "taskbar", and no option to create any additional taskbars! This cramps up your one-and-only taskbar, plus the tiny toolbar access buttons require way too much precision for anything that's supposed to be quick. When you've figured out how to bring up that ridiculous button, the list that it yields is small enough to cause painful eyestrain - nothing efficient, much less cool about this at all! I have seen customization options in other OS GUIs that may have resolved some of these issues, but I see none such in W7.

I have tried every google search string that I can think of, and found... Read more

Answer:Need to add "TASKBARS" (MSese for "Launchpads", "Docks" NOT "Toolbars"

Several possibilities here: Second taskbar in windows7? [Solved] - Windows 7 - Windows 7

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Relevance 76.26%


When our website users click on an html attachment embedded on a web-page in IE9, the download manager will not display the "Open" option. It will only display "Save" and "Cancel" which our users don't like, having to save the
html document in a folder to open it. Whereas, when downloading attachments like pdf, word etc. all three options are displayed. 

Is there any setting to tweak , which will display all the 3 options for HTML attachments as well?

Answer:IE9 download manager will not display "Open" option (only "Save" and "Cancel" is displayed) for downloading HTML documents.

As you know, the Open-Save-Cancel dialog box helps you prevent your computer from affecting by virus while downloading. 
So I suggest you test to reset all zones to a lower level temporarily and then please attempt to download this html attachment again.

However, since you can normally download the other documents, I suspect there is some restriction in the website which you are trying to view. I recommend you to contact the administrator of that website if possible.
could you please send me the link of the website from where you are trying to download the html attachment?

are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

6 more replies
Relevance 76.26%

I got my dell few days ago. Installed it with Samsung EVO 850 SSD 500 Gb and Kingston 8GB PC3L - 12800 SODIMM.The Windows 10 Home OEM home is installed on HDD 1TB so I decided to use Samsung Data Migration software to clone the data to SSD. However, the OS crashed and decided to install a fresh Windows 10 Enterprise to SSD and deleted the previous OS on HDD using diskpart.Now after Installing Windows 10 Ent OS files. Every after BIOS run, I got BSOD errors "MEMORY MANAGEMENT" + "Page Fault it non paged area" + "IRQL NOT LESS OR EQUAL" 

More replies
Relevance 75.85%

All I was doing was looking for sample letters of recommendation on and then my screen went purple. Just like a "Blue Screen of Death", but all purple with no text. After a restart, I started getting random popups. I have Symantec AntiVirus but I guess it got through. Please help. HJT log below:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:49:23 PM, on 11/8/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16915)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\... Read more

Answer:Purple (not Blue) Screen of Death and Now I Have Pop-Ups for "Personal Guard 2009"

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Relevance 75.85%

I get this message when trying to start outlook. The scan starts but after about half an hour the PC locks up and I can't get into outlook tools.
Any ideas appreciated

Answer:Outlook. The datafile "Personal Folders" was not closed properly. The file is being c

If you have lots of e-mails this process can take quite some time to finish (it takes almost an hour on my PC if this happens). It might be worth leaving for a little while and see if it kicks back in to life

You could also try the Inbox Repair Tool, which is called SCANPST.EXE and located on your Office folder. If you have Office 2007 then it's probably in "C:\Program Files\Microsoft Office\Office12". It might be worth backing up your e-mails before running this though, just in case.

7 more replies
Relevance 75.85%

I cannot seem to get this "Personal Guard 2009" off of my PC. I've ran Malwarebytes and SuperAntiSpyware, both found files containing "PG2009" and deleted/quarantined them, after rebooting the PC, the "PG2009" starts right back up. Here is my log, any help would be greatly appreciated as I have been looking for quite some time on how to resolve this issue and finally came across this great site, thank you in advance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:56:40 AM, on 1/1/2001
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\Program Files\Autodesk\VIZ2008\mentalray\satellite\raysat_VIZ2008_32server.exe
C:\Program Files\Compact Wireless-G USB Adapt... Read more

Answer:"Personal Guard 2009" infection, contiues still after Malwarebytes scan.

16 more replies
Relevance 75.85%

I am having a problem with NO internet connection and some have suggessed to Reset

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When I turn my Dell Inspiron E1505 laptop computer on I get the black screen that asks to start in safe mode, safe mode with networking, safe mode with command prompt, last known good configuration or start windows normally. I've tried each of them and it always goes to the blue screen with the following: Stop: c0000218 Registry file failure The registry cannot load the hive (file): \SystemRoot\System32\Config\System or its log or alternate. It is corrupt, absent, or not writable. Beginning dump of physical memory Physical memory dump complete. I have tried using my Windows Xp disc and it won't load. I don't have a recovery disc, but I used every disc that came with the computer and each time it goes back to the blue screen. Does anyone know how or if this can be repaired. If so, please give me simple step by step instructions.
Thanks for any help I can get!

Answer:Unable to get past blue screen "Registry file failure"

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I seem to be in a loop that will not let me boot up-tried all safe modes and normal start options-how can I get to start menu to restore system??? HELP!!!!!!

Answer:start up cant get past "sorry for inconvienence" screen windows 200xp media

I have a compaq presario v5000,win media xp,amd processor, cant get through loop-tried starting in all modes -always loops back to "inconvienience ' screen--- how can I reset or whatever to get to start menu? once I am there i can restore system.

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Hi guys!

So i tried installing windows 7 Home Premium using an empty HDD. The old OS was Vista, and it was located in the same HDD. I managed to install Windows 7 successfully, but when booting after the install it crashed right after the "starting windows" screen. It then gives me the choise between starting the startup repair tool, or to start windows normally. When i run the startup repair tool it can not fix the problem. I've tried different HDD but the problem still persists. The fact that I haven't got a clue what to do really annoys me. In addition it isn't even my own pc. My dad's vista started failing on him. So I figured: Hey, why not install windows 7 using my old disk from a pc I don't use anymore. I appreciate all help.


CPU: Intel Core 2 Quad Q6600(2.4 GHz)
GPU: XFX GeForce 9800 GTX
HDD: Samsung Spinpoint T166 250GB. (SATA 2)
RAM: Corsair Twin2X 6400 DDR2 (2048 Mb*2= 4096 Mb)
PSU: Corsair (550 W)

Answer:Unable to get past "Starting windows" screen after Vista to 7 upgrade


Originally Posted by pip22

Did you (as is recommended) delete the existing Vista partition first?

It was seperated in two parts. One with Vista in, and one for other files. I cleaned the whole thing, and deleted the part where Vista was located. I think it was seperated into one part with 208 Gigs and one with 25 gigs. The smallest with the OS in. The HDD works on my own computer.

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My machine was working fine. I had been on it for a couple hours just doing regular internet browsing. I tried to open a program (EverQuest 2) and it would open then immediately crash "EverQuest 2 has encountered an error". So I figured, reboot the machine. After the POST, it tells me to either launch start up repair or start normally. I chose start normally. It would go to the "starting windows" screen and the logo will not show up. it just stays there.

Powered down, and after the POST got the same options again. I picked start up repair this time. It would load the bar and show "loading windows files" or whatnot and when the bar would get completely full, it would freeze there.

My computer doesnt have a CD/DVD drive, I installed Windows 7 from USB. So I plugged the USB drive back into the computer and tried booting from that. It would go thru the "loading windows files" just fine, I can see the drive flashing as its being accessed. When the bar filled up, it would progress to "Starting Windows" screen, and stop blinking and just sit there... doing nothing. Tried using Safe Mode. Wouldn't load either.

I have not a clue what I should be looking for to even start getting it working again. The only physical change I've made to the system was plugging in another monitor to my graphic card. And even then, I've shut down and rebooted and it's been just fine.

Any help, advice, or a point in the right direction would be... Read more

Answer:Unable to load past "Starting Windows" no matter what method

Check your ram.
Memory Diagnostics Tool
Memtest86+ - Advanced Memory Diagnostic Tool

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

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Last winter I reformatted my HD and re-installed Windows 7 (64 bit).   At that time I lost my Flight simulator game that I enjoyed a lot.   Lately I tried to re-install my Flight Simulator game but I get the message "Error  InstallShield Runtime".  Is there a quick fix to this?   

Answer:Cannot get past "Error InstalShield Scripting Runtime" When reinstalling game

What is the exact game you are installing to check on its compatibility?Is this an installation from Disc or a download off the internet?

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Last night, I attempted to install a linux distro alongside 7, the installation failed, so I gave up and just rebooted to 7.

It got stuck on the "Starting Windows" screen, so I preformed hard shutdown and when to the "Startup Repair" utility and it attempted repairs, it then said that the repairs were unsuccessful, so I restarted and windows loaded to the desktop. Success! or so I thought...

After a while, I shut my laptop down and went to bed (as you do). When I needed to use it this morning, it wouldn't load past the "Starting Windows" screen again, so I shut it down and restarted and it went the desktop.

Answer:Occasionally wont load past "Starting Windows" screen


Can you access the Advanced boot options?

Advanced Boot Options
Choose Last known Good Configuration

Use the up-arrow and down-arrow keys to move the menu’s highlight to Last Known Good Configuration (Advanced), and then press Enter as the mouse won’t work at this screen.

Your computer should load successfully, and Windows 7 will discard the bad configuration and return permanently to the last known good configuration.


Are you able to restore back to a point to before you tried to install linux distro?

System Restore



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As the title says, my Inspiron 3521 will turn on but can't get pass the Preparing Automatic Repair screen. That screen will pull up and then go to black. I can't access anything on my laptop. Any help would be appreciated! Thank you!

Answer:My Inspiron 3521 Won't Get Past The "Preparing Automatic Repair" Screen

Run a full diagnostic on the hard drive. F12 at powerup BEFORE Windows begins loading.

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I'm getting the error in the topic when ever i reboot on microsoft windows xp HOME edition. I tried looking in the Front Page MMC but the folders in there were blank, so i didn't know what would be attempting to start up personal web server... if anyone can help, it would be much appreciated, as this pop-up when ever the computer is rebooted is driving a very hot girl mad... and we all know that us internet types don't get to hang out with girls often

Answer:"Unable to access configuration for Microsoft Personal Web Server"

Try uninstalling and reinstalling Personal Web Server through Add/Remove Programs.

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Alright, this issue stems from a bizarre Outlook 2003 "feature" (bug?). My setup looks something like this:

Personal Folders
+ - Archive
+ - Inbox
+ - Sent Items

Sometimes, instead of dragging an email to "Archive", I accidentally drag it to "Personal Folders". Outlook allows this, strangely, and the email is then stored in the "Personal Folders" folder rather than the one I wanted. But, if I click "Personal Folders" in an effort to view the hidden email, Outlook takes me to the "Outlook today" screen.

I know there is a way to un-hide these emails because I've done it before: my question is how? Googling is difficult because using the words "Personal Folders" results in a bunch of irrelevant hits since the context I'm using it in is different from the normal use of the term.

Thanks for any insights!

Answer:Outlook 2003: Moving emails out of "Personal Folders"?

Use the Folders view.

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I have had a problem with a friends Computer i have been trying to fix (you will find another thread titled 000000x24 error) and i have "finally" been able to access the repair menu after booting from the OS CD which gives me the option (I tried repair, didn't work) of a Complete System Restore.

My question is "will" Complete System Restore "overwrite" all of the personal or additional information added by the user on the hard drive, such as photo's, music...etc... or will it do the restore without affecting anything else?

And oh yes, the OS on the machine is Windows Vista Basic, but my friend doesn't have the original disc it came with so i am using my Windows Vista Ultimate CD to do this, will this matter at all when doing a Repair or System restore or does it need to be the exact same version in this instance?

Answer:Will "Complete System Restore" Overwrite Personal Files?

Chances are that it will. Some of them try to save copies of the files in a folder at the root of the drive, but there should be backups, anyway. Any file without at least 2 backup copies is one you do not want to keep.

Just move the personal files elsewhere before the restoration. There are a number of boot CD's that can do that, including Parted Magic disk partitoning tool (Bootable CD image), which also has recovery and other tools that you may find useful later.

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Just wondering if this is possible in some fairly straightforward kind of way -- i.e., one that doesn't involve reverse engineering, animal testing or ouija boards.

Much obliged.

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Hi there, I've been having problems with an inherited computer recently, I got it after the owner said they were experiencing problems and the repair guys estimated it would cost as much as a computer to fix so they bought a new one.

I think this was just a case of lazyness by the repair guys so I took it home and tried to start it. it wouldn't boot into windows so formated I loaded windows 7 U 66 and boom it worked.

Now I've had a few BSODS on it and updated what I could with different websites from microsoft and HP I can't figure out what is causing it
ranging from "irql not less or equal" to "fage fault in non paged area" and "bad pool header"

Any Ideas?

Answer:Multiple Bsods over the past month mainly "irql not less or equal"

Please run a SFC.
{Option 2}

SFC /SCANNOW Command - System File Checker

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I have a laptop with Windows 7. I was playing games on it today and suddenly browser closed. Then everything else closed and logged out and my laptop completely shut down. When I tried to turn it on again, a blank black screen with a flashing underscore "_" comes up and none of my keys work. The F8 key does nothing. I have turned it off and on many times. Please help!

Answer:Laptop won't start up past black screen with blinking "_"

Welcome to TSG.
From your description of the fairly normal but unrequested shutdown, this could possibly be a windows update that failed.
What type of laptop is it? Do you have the Operating System disk? If not you can and probably should order one from the manufacturer.
Take a look at

I would attempt a Startup Repair first, then try System Restore.

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Should I do a hard shut down? Then what?

Answer:Restoring, but for past 24 hours get "system restore is initializing"

Hi Bmart,
if its installing updates or a repair install id say NO, causes major problems, otherwise Yes.


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Help - Please!!!  My Desktop decided to install the Windows 10 updates to my Windows 7 environment -- oh the joys!  Nothing but trouble ever since.  I uninstalled 10 to take me back to 7.
Upon reboot all was fine for a day.  Then, black screen with a cursor.  What the heck?  I checked all the things I was told to check, I ran all the diagnostics.  I uninstalled, reinstalled, did a system restore back to before the update.
After spending 3+ hours letting my system go thru the recommended ePSA Preboot System Assessment (All Tests Passed) - Today I have a system that I can't get to boot up because it says I have:
Status:  Oxc000000f
"The boot selection failed because a required device is inaccessible."
I'm not a computer geek.  I can't get thru to anyone at Dell.  I've been trying to resolve this for 4 days now. 
The only thing I can think that is happening is that the computer is trying to boot from an external hard drive that is in a "locked/password protected" mode on my system.  I have no idea how to bypass this.  I've tried unhooking the drive and rebooting and then it just goes back to black screen with a cursor.
Can anyone help me?  Please?

Answer:Can't Reboot Past External "Locked" Hard Drive

Hi DEAR64,
Thank you for writing to Dell Community Forum.
Please check if you can boot into safe mode <F8>.
Do you have the OEM Operating system DVD?
Please private message us the service tag of the system along with your email id (Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

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Have tried to install Win 8. Presently running Win 7 (single PC).

Everything goes fine until I come to input screen asking for password to either "login to network" or "login to go online" (don't remember exactly).

Have no idea what this password is. Can anyone tell me what is going on here and how best to determine the required password.....

Thanks in advance as I am really stuck here.

Answer:Can't get past "Enter password to login onto network (go online)"

Within a network (accessing a workgroup share), you need the user name and password used on the network machine.

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I sent an email to a few hundred people and for around 40 of them i got this "Warning: message could not send for the past 4 hours" email back. I understand that its not a Fail message and this this is one of those "there are no stupid questions" things but i would like to know:

What does this mean anyway?
Does the person receive my email if i do not get a Failure message after this?
Is there a way that i will not receive this message and only receive total failure messages?

I had the a few hundred other messages go through fine so i don't understand what causes this to happen to just a few dozen emails.

Thank you for being kind to Stupid Questions

Answer:Solved: What does "Warning: message could not send for the past 4 hours" mean anyway?

Let's say I work for a company whose email goes to; you send to me at [email protected] and get one of those messages back. The message means, in essence, that your mail got to, but some kind of problem with the system prevented the message from being sent to my actual mail server or computer. It's possible that the reason my be that I was fired and you will eventually get a "hard" failure message, but generally it means that abc will fix their system and the message will eventually get to me.

I'm sure there are some exceptions but, in general, I will get the message if you don't latter get a "hard" failure message.

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Following Windows deciding to install its (presumably) latest updates this afternoon, I can no longer fully boot my machine. It powers up OK, the monitor has life, but the whole boot-up process sticks at the "screensaver?" page - in my case a stock Microsoft photograph looking out to sea and some large rocks from within a cave, the screen that appears before, normally, you can enter your pin to continue boot-up. In the bottom right-hand corner of this screen is what appears to be a Power Icon that I've not seen before and with a dreaded cross on it. Clicking on this does nothing.To compound the issue my DVD unit seems to no longer read discs (it opens and closes OK), I mention this in case relevant, but I am able to access the Bios options on booting.
I downloaded via another PC the Windows 10 install disc to USB from which I have attempted to boot, again without success, and have also tried various options that I have been able to access such as "Repair"as well as trying to restore the unit to the solitary restore point accessible, created around the time everything went wrong! The Restore failed too and frankly I'm out of ideas .. and frustrated to say the least!
Any suggestions would be very much appreciated, believe me!

Answer:Windows 10 not booting past initial "screensaver?" screen

Logon Screen I suppose?
See: Windows 10 stuck at log in screen after upgrade Fix: Windows 10 Black Screen problems

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Hello all,

I have a Compac desktop, it's relatively new as far as use. Recently, it's not been used because of a startup issue. It will load the first screen (The compac screen and act like it's it going to load up) but then loops back to the first screen and continue to do this over and over. My mother told me that the computer had fallen off of out computer hutch (About 2 inches off the ground) and heard an interesting noise inside. She described the sound like a CD hitting the floor, but I looked inside the desktop, and nothing seemed to be out of place.
I want to get the data files and documents, but as stated above, I cannot use the computer.
I have a Ubuntu CD already made, and have used it before.. Unfortunately, the CD drive doesn't seem to be recognizing the disc. I can see the little white blinking "-", but that is all I can get to come up before the screen goes into another loop; and the previous process.
I was hoping some one could possibly help me out in getting the computer to the point to save the data? I have the option to reformat the whole computer, but I'd rather save that for last measures if the data cannot be recovered.
Again, the computer is a compac, Windows XP OS, desktop - only about 3 years old.

Answer:Computer will not boot past the "Compac" startup screen.

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Hello, I got a BSOD while playing a game last night. After restarting my computer and getting past the
"starting windows" screen I got a consistent BSOD immediately after; I am currently forced to use safe mode.

Some computer specs:
Video card: Nvidia GTX 460
OS: Windows 7
CPU: AMD Phenom II X4 820 Processor 2.80 GHz

Here's the BSOD info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8009634010
BCP2: FFFFF880073DF14C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Thinking it was a graphics card driver issue, I rolled back but still got a similar error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80092F1010
BCP2: FFFFF880073B2394
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I've attached logs of the dump files. I plan on putting in an older graphics card and seeing if I can get my computer to start, but I thought I'd post here first.

Answer:BSOD during game; can't get past "starting windows" anymore

You are correct in that the dumps are blaming your NVidia gfx drivers for the crash, first step would be to uninstall/reinstall the latest drivers using DDU or driver sweeper to clear out

If it still fails try the same again using an older version, if it still fails try your other gpu

Basically what you are doing/have already done

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Hi all, This is a great forum you have here! OK I am having a very low-tech month I think. I am trying to trouble shoot a problem with my system which had been running reasonably well until now -- I say reasonably well because lately I seem to have hit some hardware challenges. More on that later, however (if required).

In order to trouble shoot my issues, I find myself needing to reinstall Windows 7 (My boot disk which is an SSD seems to cause the system to hang when it is connected so I am trying to install a new verion of Win 7 to troubleshoot the other from). Now I have ample space on a couple of drives so that is where I targeted. Everything runs fine in the installation process, the system reboots and I am presented the screen to enter a system name. I enter a name but the "next" button is protected and not clickable . Does this mean anything to anyone?

This seems very rudimentary but frankly I can't find anything to make it go

Answer:Can't advance past "Type a computer name" on clean install


Welcome to Seven Forums
Please have a look at this thread

Hope this helps in some way


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Hello. Hope everybody is doing fine.
So, after installing another 4GB stick of RAM and my trusted SSD, it was time for a refresh on the WEI. But before I get to that, let me take you back a few days ago, when I got myself a new laptop (), a Lenovo Z710 (i3-4000M, GT 745M, 4GB DDR3L [email protected] mHZ, 1TB Seagate SSHD with a 8GB SSD for caching) and since I couldn't accept its performance, I got down to business (note to self: MUST also update my system specs ).
Step 1: I installed another 4GB of RAM DDR3 from my previous laptop (you can get it on my system specs as they are now) running at 1.5v, with no problems whatsoever. Before doing this, I had checked via the trusted HWiNFO64 that the pre-installed stick was a module of dual nominal voltage so I wouldn't fry the poor DDR3L. Ran WEI, got a 7,4 score on memory (in fact I was kinda disappointed but anyways), had no BSODs, no freezes, no nothing. But the SSHD was just low (the 8 GB of caching were literally nowhere) and that was the time I decided to go to
Step 2: and get myself a new clean install of Windows 7 Ultimate x64 on a Samsung 840 EVO SSD, with EVERYTHING in order (I had a few troubles finding the right driver for my wireless adapter though but I managed ) and decided to rerun the assessment.
To my great surprise, the test can't get past the "Direct3D 10 Batch Assessment", gets stuck there for about 5 minutes, maybe more and then I got the dialog box below. I am able to play MMO's and MMORPG games without any... Read more

Answer:WEI can't get past running test "Direct3D 10 Batch Assessment"

Problem solved! It seems that the culprit for the "hung" of the aforementioned assessment was the latest drivers for the Intel HD 4600 and specifically, the CMAA (Conservative Morphological Anti-Aliasing) setting under the Intel HD Graphics Control Panel, which was set to "Override Application Settings" option. I don't know if it would work with the latest drivers which include this setting because I installed the previous one, just to be safe.
For anyone out there facing the same problem but determined to have the latest drivers installed, I recommend picking the "Turn Off" or "Enhance Application Settings" option (whichever permits the Direct3d Batch Assessment to run) and re-rate his/her computer.
Hope that will help.

P.S.: I mark this thread as solved as for me it is. If anyone has any insight on this matter, please feel free to share. I would be glad to hear it.

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Hi I was using ubuntu on my old shuttle xpc and decided it wasn't doing it for me software-wise so tried to reinstall windows xp.  Everytime i tried to boot xp i would get so far and then get a message " The file dac2w2k.sys is corrupted press any key".  I tricked around with different bios settings with no joy so then went to "restore fail safe bios" (something like this).  Now when I turn on the machine i just get to the first screen with the intel picture and cant get any further.  I've tried going into the boot screen but it just says "loading boot menu" and nothing happens.  Same happens when i try to get into the bios.  My knowledge of the hardware workings of a pc is little to none so i've no idea how to reset the bios, if this is in fact the problem.  Could anyone advise me? I would be so grateful.Thanks

Answer:Cant boot past "intel inside pentium 4 " screen

Hello,In order to reset the bios: 1 Unplug your computer from the wall.2 Open up the side of the computer case.3 On the motherboard there is a little button cell battery. Take it out.4 Leave the battery out for about 5 min. 5 Put the battery back in and your bios should now be reset.

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Ok well my computer when turned on gets to the screen that says

"windows closed unexpectedly"..etc and gives the options of

"safe mode"
"safe mode with netwroking"
"safe mode with command prompt"
"start windows normally"
"start windows with most recent working config" (or something similar)

Im sure most of you are familiar with this screen, when any of the options is selected
the computer begins to start up but then makes a struggling noise and returns to that screen
we can get past it.

If someone could help me out with this it would be greatly appreciated.


Answer:Computer wont boot past "start windows normally" please help


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Dell N4110
I wish I could get an error code on it, perhaps you guys can enlighten me.

So I upgraded a couple weeks back to Win10 and it's been running sleeping restarting etc. Just fine. Then at random it shut down and has been stuck while trying to boot. I can get to the "Continue/Troubleshoot/Turn off your PC screen but even when I've tried to "Reset this PC" it just hangs there, even after leaving the machine untouched for a full 24 hours...

Maybe someone can help me get an error code first so I can specify what's up. Also as mentioned I cannot boot past the troubleshoot screen.

BIG TIA folks

Answer:Win 10 Restart issue: computer won't get past "diagnosing issues"

I had something like this, when resetting PC back to factory settings from my USB recovery stick wouldn't work, even when everyone seemed to think it should. I had to get myself into StartUp Options area, launch command prompt, blow away all my partitions and then run recovery USB to get it to work.

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