Computer Support Forum

Erratic Behavior

Question: Erratic Behavior

I'd appreciate any help that anyone can provide:The problem started slowly, and gradually got worse.When I turn my computer on, it doesn't seem to do anything - the hard drive and CD lights come on, the fans come on, but the startup process doesn't seem to happen. Then, after 5 - 20 minutes (if I'm lucky), it may begin the startup process (ie. the Windows XP loading screen). However, the keyboard may or may not work, and if it does, it may only work for a while.I've tried new keyboards, mice, and monitors to rule them out (everything else like printers unplugged). I've tried it in different outlets also to rule that out. My laptop computer hooked up to my keyboard and monitor works in the same outlet.I took the computer in for repair, and they found nothing since it worked perfectly fine for them.So I took it to a friends house, where it didn't work at first, then did after a while.Still didn't work at home.Took it to another computer repair place, where it worked fine.Does anyone have any ideas? Someone suggested the power supply ... but why would the computer only not work at my house and occasionally at my friends?(Pentium IV, 1.8 Ghz, 512 MB RAM, Win XP)Thanks in advance.

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Preferred Solution: Erratic Behavior

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Erratic Behavior

Sounds like gremlins.Do you have anything to risk by a reformat? Something to think about.So it works fine everywhere else, but not at your house. And that is ALWAYS the case or it is intermittent even at your house?

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Question: Erratic behavior

The last few days the computer has been very erratic. I'll try to explain what is happening but am not sure I will be able to adequately explain it.

First, and I don?t know this has anything to do with my problems, but every time I reboot the computer I get the following message or warning ? GarminLifetime.exe-.NET Framework Initialization error, and then goes on with other info. If I click OK it closes, so don?t know this has anything to do with the other problems I have been experiencing.

I burn DVDs all the time without any problems. A couple of days ago I was authoring a DVD and part way through the output received an error message stating the system was low on resources even though the only thing running was Outlook Express. There is 350 GB free on the hard drive and I have 4 GB of RAM. I rebooted the computer and didn?t start anything else, just the DVD authoring program however got the same error message.

Most of the time when I click on a link in an e-mail the IE window opens but it just sits there with the hour glass and the webpage never appears. If you try to close the window it won?t close. You have to use task manager to end the task. When you try to open a new IE window sometimes it goes to the home page, other times it just seems to hang and again you can?t close the window without using task manager.

The system seems to bog down with only a few windows open when in the past I have had two or three times as many windows open.

When I ran GMER the first... Read more

Answer:Erratic behavior


Please do the following:

Download ComboFix from one of the following locations:

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:... Read more

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Hello there, my first post here

Ok let's get on with it.

I have seen this subject on a couple of other threads on other websites, but i haven't figured out a way to salvation yet.

I just bought a new PC...

I get erratic mouse movement and sound is choppy most of the time. At the same time, i noticed that it does that when my drive light (orange) blinks. Looks like it's doing something but it's hard to say. Booting up takes a little too much time i think, installing software also.

That blinking light thing doesn't always happen, but is mostly always triggered by opening or closing a window, software...etc. And when it does, it stays blinking for a good while.

When i watch the drive light, everytime i see it blink (even when idle, it blinks every 2 secs), i get a chop in sound, mouse movement, overall performance.

I remember having the same problem at work a while ago, and the tech guy had made it all better (to my amazement) in very little time and effort. Sadly I can't remember what it was. Maybe just a setting on the HD or a memory thing, i don't know.

I tried installing the video drivers and sound drivers.

Win XP professional 2002 SP2(french version)
Intel Pentium PD CPU 3.20GHz
(Supposedly a PD 945 LGA775 Dual-Core)
2 Gig Ram
NVIDIA GeForce 7300 GS
Realtek High Definition Audio

ANY help would be appreciated,


Answer:Erratic behavior in XP

Sounds like you are having lots of trouble. Since you are saying the hard drive is always busy, and the system is laggy, I suspect the hard drive is the main problem here.

First, run a chkdisk (myComputer>(right-click the drive)>properties>tool>error checking
Also run a disk defragmentation.

The hard drive could be causing your system to be sluggish because windows relies on it for its virtual memory.

If the above steps don't work, try returning your pc to where you bought it from. Since you said it was new, I should still be under some type of a warrenty, so it can proboly be repaired for free.

Best of luck,

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Question: Erratic Behavior

ok i'm freaking out here

First I get the NTLDR is missing one most of my drives with 2 that say NTLDR is compressed and use boot disk
Before I attempt to reinstall Windows XP Home SP2

It gets to Windows prompt
I type Exit
It asks me about autochk.exe path
So I tell it the path in system32
It tells me it cannot find it but its there

I try another drive
I get Windows on
After a few minutes whatever internet windows i have on closes down and erratic behavior goes on with XP menu opening and LOG OFF menu
So I check task manager and I use like 3-4 different virus scanners and spyware scanners and nothing is found on any of them

Ive used memory boosters and trying to check my ram and used chkdsk

I have 5 drives I have NTLDR is missing with discs that are legal and mine

Reinstalled Windows after partitioning and formatting them as well
First of all I thought it was the windows updates or internet exploder updates
So the second reinstall i didnt update
The same thing happened

What else could it be and how can i clear this up?

Chkdsk thorough found some bad clusters on 2722 and fixed them
But that didnt eliminate my issue
Windows XP Home Edition Service Pack 2 (build 2600) GATEWAY T3882
2.80 gigahertz Intel Celeron
16 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: Intel Corporation D865GVHZ AAC93540-101
Bus Clock: 133 megahertz
BIOS: Intel Corp. BF86510A.15A.0085.P20.0412152353 12/15/2004
Drives Memory Modules c,d
13.57 Gigabytes Usable... Read more

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I am having some erratic behavior in my R530 Samsung lap-top evident in sporadic sudden booting, slow loading pages, some time the whole set of tabs in a page gets frozen and it takes time to activate them again. Some times appear the flag "Page Blocked". Right now I am unable to run HJT because I get the flag "No internet connection" though I am actually connected. I am attaching this HJT not being sure if this copy I made from the resulting HJT scanning is right,because I did not delete anything as advised in the warning on my Internet Connection.

So please give me a hand on this matter some time too hard for me to solve by myself. I

All the very best to TSG,

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 14:34:38, on 15/03/2013
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16470)
Boot mode: Normal

Running processes:
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe
C:\Users\Hernando\AppData\Local\Google\Update\\GoogleCrashHandler.ex... Read more

Answer:Suspicious Erratic Behavior

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could I please piggyback here; this is an issue I thought had gone away many Windows7 updates ago but apparently not. I have a HP/Compaq "p" minitower windows 7 PRO x64, up to date, using a "genuine" Microsoft optical mouse and pedestrian keyboard - both wire-attached to usb ports [and I have moved them from one port to another trying to debug].
It being a 'desktop' I have it set to non-hybrid, no-hibernate Power plan settings. The mouse is set, as you have indicated to "allow" or "enable" wakeup the computer.

the wake behavior is erratic. pressing the mouse left-button or the enter key of the keyboard seems to start the wake process ok, but the mouse is unreliable no matter which port it is in [front/hub or rear]. Sometimes it will resume operation ok. other times the tracking function never returns. System must be restarted. Since there is only one entry for 'mouse' as regards power settings, I'm clueless as to how to remedy but let me ask....
In BIOS settings are options for S5 [by itself] or S3/S4 power management, or neither [both disabled]. Should I go with both disabled or is this a non-issue?

is there any chance that the wrong chipset driver for the root hub device is loaded? In my experience the answer is no... an incorrect model [chipset] driver package from Intel would bail if it does not identify the intended bridge components, right?

I do not know if this is telling or not, but the SATA-connected DVD ODD seems to get ... Read more

Answer:wake behavior is erratic

Do you still need assistance with this issue?

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I have just purchased a brand new Ideapad 510-15 15K running W10 with no external mouse. The pad mouse at times is extremely erratic. Before I take the laptop back to the shop for repair or replacement is there a work around to solve this problem which makes the laptop nearly unusable?

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here is my custom cursor that sometimes seem to react like its sticking to the page. what causes this to happen? most of the time, it glides along the screen without sticking.. right now, the only program that is running at full capacity is defender scanning comp.

Answer:Erratic cursor behavior

^Revert back to the default cursor and check whether the same problem appears.

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Alright I've got a rather annoying problem with my computer. What seems to be going on is that, every once in a while when i click on a link or any such thing the internet window (and only the window, not the internet itself) will close completely. At first this only happened with the internet but it now also seems to affect computer games... actually my computer dosent even bother to ask me if i want to send an error report as it usually does... i have already tried to stop this by getting rid of what i thoguht was the virus (msn virus) but it didnt quite work out as well as the person who u guys were assisting. In any case im just wondering if anybody can help me out? uhhh i guess i need that HJT report? not sure EXACTLY how to do this ...but here goes...(btw I have fixwareout and OTMoveIt3)

EDIT: Sorry forgot to mention im using Windows XP and IE 7

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:35:36 PM, on 12/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal
Running processes:
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network As... Read more

Answer:Erratic computer behavior

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Within the last 7-10 days I have been experiencing cursor movement without touching the mouse. It seems that it's becoming more and more extreme--traveling all over the screen at will.

My computer is a DELL Inspiron 8600 notebook running XP Pro. The mouse is a Logitech Optical mouse with cord (2 button mouse with scroll wheel). I have used the mouse for over one year and never before encountered the problems I am seeing with it now. One solution that I was told about was to go to "Run" and type "Control Mouse" and click "Pointer Options" and uncheck "Enhance Pointer precision" under "Motion." However, this action had no bearing on the problem whatever.

This comes at the most inconvenient time with an intense workload for the coming two weeks which requires much use of the computer. (I am sure many of you can identify with this kind of dilemma). Even now the cursor (without touching the mouse) is going nuts!

Any assistance that could be provided would be most gratefully appreciated.

Answer:Erratic cursor behavior

A good day to you, Littleones


Originally Posted by littleones

Within the last 7-10 days I have been experiencing cursor movement without touching the mouse. It seems that it's becoming more and more extreme--traveling all over the screen at will.

My computer is a DELL Inspiron 8600 notebook running XP Pro. The mouse is a Logitech Optical mouse with cord (2 button mouse with scroll wheel). I have used the mouse for over one year and never before encountered the problems I am seeing with it now. One solution that I was told about was to go to "Run" and type "Control Mouse" and click "Pointer Options" and uncheck "Enhance Pointer precision" under "Motion." However, this action had no bearing on the problem whatever.

This comes at the most inconvenient time with an intense workload for the coming two weeks which requires much use of the computer. (I am sure many of you can identify with this kind of dilemma). Even now the cursor (without touching the mouse) is going nuts!

Any assistance that could be provided would be most gratefully appreciated.

I had that with a previous laptop too, the only way to solve that was to turn off the internal pointing device (touchpad). Perhaps (and if possible on a Dell laptop) this may help you too...

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AMD 64 FX-53
Abit AV8 MoBo Radeon X850
Win XP sp2 on RAID0 drive

On boot the BIOS sometimes IDs the 2 drives on IDE1. C: drive almost always but D: only about half the time. Even when BIOS sees the D: drive it occasionally does not appear in My Computer once Windows loads. Rescanning (under "disk management") makes no difference. Sometimes on boot up I get the light blue screen telling me I need to check disk D: or cancel by hitting any key within 9 sec. Sometimes D; checks out fine and sometimes the check results are that all folders are unreadable. If I skip the disk check, sometimes D: is present in My Computer and sometimes it's not. When it's present, it performs fine and error checking finds no problems. Sometimes D: is present in My Computer upon initial boot but is not when I look later.

The 2 optical drives on IDE2 have never been a problem.

Once the boot order of the IDE1 disks was reversed in the BIOS for no apparent reason.

I just replaced the BIOS battery without helping the problem. I had a Gig of cheap memory that I replaced with expensive memory without helping either.

A perhaps related issue: occasionally the computer will begin to "hang" (become unresponsive) for a few seconds every minute or so. During the hangs the disk drive is active. Task Manager hangs too so I can't ID what process is executing. I tried using Task Manager to close processes sequentially but none made any difference. Rebooting eliminates the probl... Read more

Answer:Erratic behavior on boot

It sounds like either the RAID controller is going flakey for some reason or your array is pooched. It is also possible that drive D is defective, but I would put my efforts into the array first before trying to diagnose the HDD. For one, get your data off the drives and for another don't use RAID 0. It is unreliable and a bad idea for a home user. It doesn't give you any extra performance either unless you are transferring large files. There is a very good review on StorageReview that confirms this, with Anandtech backing it up with their own findings.

EDIT: Oh hang on a second.. I think I read that wrong. C is your array, D is a separate drive. Geez, I have to wake up for pete's sake. Then yeah, the drive is probably failing. Sorry about that.

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Hi there,I just got my Yoga 460 5 days ago and tonight while I was drawing in SAI, my pen started to click on things while I was just hovering over the screen. I checked to see that hover click, the touch driver(palm rejection), and all that were off, I wasn't accidentally pressing any buttons, and the pen was charged. I tried rebooting the computer and that didn't help either. What do I need to do to fix this? Is it a defective pen or a problem with software?Thanks in advance,Jessica Wetli

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I strongly suspect malware since mouse problems began about same time pc was infected with malware and FakeHDD virus. Avira, Ad-aware, and Malwarebytes all report clean system now, however mouse still acts erratically (a simple click will often act as double-click opening multiple windows wherever the pointer was resting, drag and drop almost impossible to accomplish, etc).

I booted to safe mode, uninstalled mouse drivers, then using keyboard deleted mouclass.sys and mouhid.sys. I then scanned for hardware changes and allowed drivers to be reinstalled. Is this the correct way to reinstall the mouse drivers? Where is the system reinstalling the drivers from? The mouse behavior is still present, so, assuming malware is the culprit, I am not confident that I am performing the reinstall correctly.

Win7 64
optical usb mouse

fyi: mouse configuration doesn't seem to be connected with the erratic behavior.

Any input appreciated, Thks.

Answer:Erratic mouse behavior

Hello, lets run a few tools.Please download MiniToolBox, save it to your desktop and run it. Checkmark the following checkboxes: Flush DNS Report IE Proxy Settings Reset IE Proxy Settings Report FF Proxy Settings Reset FF Proxy Settings List content of Hosts List IP configuration List Winsock Entries List last 10 Event Viewer log List Installed Programs List Devices List Users, Partitions and Memory size. List Minidump FilesClick Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.Run RKill....Download and Run RKillPlease download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4

Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
If nothing happens or if the tool does not run, please let me know in your next replyDo not reboot your computer after running rkill as the malware programs will start again. Or ... Read more

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I have a Thinkpad Yoga 14 (bought from BestBuy) which I understand is identical to Thinkpad Yoga 460.  I have been using it for the last few weeks and everything was fine. In the past few days, the mouse has started behaving erratically.  Specifically: When I drag a window to move it, the mouse loses its grip half way through the motion, and then re-activates itself.  When it does that, the window I was moving stops, and the mouse clicks on (or selects) whatever happens to be below where the mouse cursor is at that moment. When I try to select some words or a paragraph in an editor, the mouse will reset itself and my selection gets reset.  I have try over and over again just to select some text (so I can do copy/paste, etc.).  Again, sometimes it will reactivate itself halpfway and select (or auto click on) random and unrelated stuff. Now, normally I am not moving the mouse very fast, or very slow.  I have varied the speed and movement but to no avail. I see this behavior with an external USB mouse (on different surrfaces), with the trackpad and trackpoint, as well as the touchscreen. It started recently and it is infuriating to say the least.  Lenovo Companion says everything is up to date and I haven't updated anything in the last couple of weeks. Has anyone seen this behavior?  I would be grateful for any recommendation to solve this issue. Thanks!    

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I'm running Windows 7 and IE10 and my browser is behaving erratically. Often webpages will fail to load on a first click, but then after a few tries they'll work. Could this be a Malware issue? Or is there another fix I could try?

Appreciate any help in advance.

Answer:Erratic Browser behavior

Welcome to the Malware Removal Forum.

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
If you cannot seem to login to an infected user accou... Read more

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First timer with HJT.
Current security: Windows Firewall, Avira Antivirus Personal

- Experiencing slow, erratic start ups.
- Not always accepting commands from mouse. Slow. CPU Overloads?
- No longer automatically connects to network upon startup.
- Slower computer shut down.

I have:

- Uninstalled and reinstalled mouse drivers.
- Scanned with Malwarebytes, AVG, Avira - found nothing.
- Free Spyware Doctor Scan found: Trojan.Virtumonde, Adware.Websearch_Toolbar
- Used CCleaner and TuneUp Utilities 2009 many times and different ways to varying degrees of success only to experience more erratic startups.

I've just done another System Restore, and have finally decided to try HJT and utilize the experts!
Any help would be greatly appreciated. Thanks.

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
O2 - BHO: Adobe PDF Reader Link Helper... Read more

Answer:HJT log. Virtumonde & others? Erratic behavior.

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I have a very remote user (South Africa) that is utilizing Vodafone wireless for internet connectivity. Bandwidth was passible for a long time until recently and they have been experiencing serious latency, even with all browser and programs closed. They are using Norton 360 (which I hate) and we had them run a full Malware Bytes scan and found nothing. I can't even setup a remote session as the bandwidth is so pegged I cannot connect. I had them send me some resource monitor stats and there is some strange network behavior going on. I had them run HijackThis and see a few strange things but I'm not really sure. If you see anything, appreciate any advice you can give.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:00:46 AM, on 2011/01/19
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\Prog... Read more

Answer:Erratic network behavior

Hello and welcome to Bleeping Computer We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far. Upon completing the steps below another staff member will review your topic an do their best to resolve your issues. If you have already posted a DDS log, please do so again, as your situation may have changed. Use the 'Add Reply' and add the new log to this thread. Thanks and again sorry for the delay. We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scr DDS.pifDouble click on the DDS icon, allow it to run. A small box will open, with an explaination about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that... Read more

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In the last 48 hours or so, my optical mouse is showing bizzare behavior, especially if I am playing free cell and I try to move cards by clicking on them. Also, when I click on certain menu buttons on some web sites, it also takes several attempts to open the menu with the mouse. Is this a hardware problem or is it in windows settings? Should I try replacing the mouse or could it be something else. Any help with this issue would be most appreciated. Thank you Kevin

Answer:Erratic Optical Mouse Behavior

Sounds like the mouse may be dying. Can you at least borrow a replacement to see if it's as simple as bad switches?

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In a nutshell: my Windows 8 laptop seemingly does not even attempt to connect to my network, while other devices are connected. I'll include everything I can remember along with some stuff that may or may not be relevant.

Prelude (may or may not be relevant): I moved recently and had to switch to spectrum, was weary because I hear nothing but complaints about them. Most of the other devices in my house haven't had any problems, and initially my laptop had no issues, but soon started to disconnect me at semi regular intervals (every 5 minutes to as little as every 10 seconds). Reconnecting always took two tries (first always fails, second time connects immediately). Sometimes I would get long stretches without issue, even through sleeping, and the speed was good when it was working so I tolerated this for the last week until this morning...

The Issue: This morning my laptop can't connect at all. Troubleshooter gave nothing and neither did unplugging the router, disabling wifi2, or restarting my comp, so the first bit of advice I read was to reset the SSID (which on my Windows 8 laptop, is the same thing as "forgetting the network" if I'm not mistaken). That did nothing so I went ahead and checked my IP. The Networking and Sharing Center is showing:

Access type: No network access (I guess this was obvious)
Connections: Local Area Connection (That's LAN right?)

Clicking on that takes me to the LAC properties tab to view IPv4 properties (is ... Read more

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD A6-3400M APU with Radeon(tm) HD Graphics, AMD64 Family 18 Model 1 Stepping 0
Processor Count: 4
RAM: 5608 Mb
Graphics Card: AMD Radeon(TM) HD 6520G, 512 Mb
Hard Drives: C: Total - 610377 MB, Free - 352699 MB;
Motherboard: TOSHIBA, QHRAE
Antivirus: avast! Antivirus, Updated and Enabled

I believe my problems started a few days ago when suddenly a pop-up appeared, telling me that my FlashPlayer was needed an upgrade. Thinking I recognized the logo and not paying close attention I clicked two or three times before realizing that I was agreeing to download stuff I didn't want. By then it was too late. Among other things, I'm now seeing something called "GeniusBox" and another application called "taskeng.exe." I believe I ready that both of these are malware. (taskeng.exe opens a window with a totally black background.)

I'm suddenly experiencing many problems online. At times my Google Chrome Speed Dial icons are totally unresponsive when clicked, but at other times they work properly.

I generally use Google Chrome, but using Firefox I clicked on and, for some strange reason, got the following message:

This Connection is Untrusted ( You have asked Firefox to connect securely to, but we can't confirm that your connection is secure.

Too often after entering and cli... Read more

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Had a trojan last month, it was picked up by NOD32, needed SpySweeper to remove it. I haven't had a hit on the trojan for a month. However, I have noticed some strange behavior. Periodically the red security center icon will flash across my system tray, but it would go away so fast that I never had a chance to determine why it was showing. Going to Widows security center would always show normal with all protection activated and operational. Today the icon lasted a bit longer and I was able to determine that the Windows firewall was disabled. But shortly after I got the security center open, the firewall reactivated, and everything was back to normal. Is this normal? I have never seen it before. How can I log what is disabling the Windows firewall?

Answer:Windows Firewall erratic behavior

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
Make sure you check version numbers and get all updates.
Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
Downloading, Installing, and Running HijackThis​Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​
When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
Bitdefender - from step 6
Panda Scan - from step 6
runkeys.txt - the log from GetRunKey.bat
newfiles.txt - the log from ShowNew.bat

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach ... Read more

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In the last 48 hours or so, my optical mouse is showing bizzare behavior, especially if I am playing free cell and I try to move cards by clicking on them. Also, when I click on certain menu buttons on some web sites, it also takes several attempts to open the menu with the mouse. Is this a hardware problem or is it in windows settings? Should I try replacing the mouse or could it be something else. Any help with this issue would be most appreciated. Thank you Kevin

Answer:Erratic Optical Mouse Behavior

try unplugging and replugging in your mouse.
you may want to try cleaning up your temp. files, cookies and defragging your system.

then again it may be time for a new it very old?

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Greetings, For the last 6 months, I've noticed that my cursor would not react to my directions, and wanted to pull up to the top right hand corner of the screen. Simultaneously the screen would flicker a bit, and when I would try to move the cursor to shutdown the computer, the desktop icons would also flicker when the cursor would roll over them.  This would occur randomly after my laptop would be on for about an hour or within the first 20 minutes of being turned on. The only way to get it to stop would be to hold the power button down until the laptop shut itself off.  I would turn it back on and all would be okay.  And this erratic behavior would only happen about a third of the time that I use it.  From 6 months ago, it seems to be happening more frequently.  I know that if I could conduct a system restore  procedure to an earlier time, it might solve the issue? Problem there is my restore only goes back to three months ago.   The other problem is I purchased this computer with a Windows 7 OS.  I then switched to a Windows 10 OS when it became available to the public.  I unfortunately never backed up my laptop after I switched to Windows 10.   As well, I deleted a few programs from my start up list hoping that it would help with a faster start up. My mistake was not noting what programs they were. So, my gues... Read more

Answer:Erratic behavior of cursor and screen.

Hi, Before performing any other recovery thingy. Try to check if you have the right drivers for your computer. Erratic mouse behaviour is fixed most of the time by going to hp support and download the driver for your mouse. I believe its synaptics. If that didnt fix the problem then update the BIOS version of your computer. Regards

"Education costs money; so does Ignorance"If my post has helped you, click the Kudos Thumbs up!If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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Hi all, 
My new XPS 13 9365 is suffering from erratic touch pad behavior. Moving the pointer with a single finger works fine.  Using two fingers to scroll up or down does not work with a consistent behavior. 
In Edge or Chrome the vertical scrolling will often zoom in the page or cause a link to be clicked on the page, or the pointer can jump around. Trying to scroll in Windows Explorer is very bad. 
All drivers and BIOS are up to date from Dell's site. 
Some gestures mentioned in the online manual do not work.  For example; Circular Scroll, and One Finger Zoom. 
I do not see any touch pad configuration application beyond what is included in the Windows 10 Settings. 
This is the second 9365 we have purchased with this issue. 
Has anyone else experienced this or have a fix?

Thank you! 

Answer:XPS 13 9365 Erratic touch pad behavior

Hi Matt, Let me check on this and see if I can think of anything to try, do you still have the original system that is doing the same thing as well? Best regards,Brad

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About a month, month and a half ago I started experiencing my Logitech G5 mouse just turn off and then after a random amount of time turn back on. Doesn't not make for a good scenario when gaming especially in clutch moments.

The mouse is five years old and the fabric around the cord has frayed away and some of the plastic sheathing has stripped away as well. I'm figuring the the cord had a short in it. So I order a new mouse.

My new mouse a Cyborg R.A.T. 5. I must have gamed with the mouse for about a week, week and a half and then it started exhibiting similar behavior. It would turn off and not turn back on. I'd have to unplug the USB plug and then wait a few seconds and plug it back in. Some times it would work, sometimes it would not.

I've done the following:

Full virus scan with nothing foundMove the mouse (both of them) to the other three ports on the back of the PC and even the front two ports. Same behavior.100% up to date drivers and softwareSearched fruitlessly for a solution

Any of the other devices plugged in act fine! And those devices would be a web cam (not in use), printer (not in use) and my keyboard.

I've attached my msinfo32 file. I had to pair down the windows errors and program hangs back to December. If you need the whole file just let me know.

msinfo32 .txt

I'm super grateful for any help! Cause this is really un-nerving!

Answer:Mouse turns off and on .. erratic behavior

Here are a few suggestions, hopefully one will work.
Optical mouse turns on and off

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I have just purchased a brand new Ideapad 510-15 15K running W10 with no external mouse.
The pad mouse at times is extremely erratic.
Before I take the laptop back to the shop for repair or replacement is there a work around to solve this problem which makes the laptop nearly unusable?
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

Answer:510-15ISK - Erratic mouse behavior

Hi there, Man  -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
Please click here for better understanding on erratic behaviour.
Update us how it goes.
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
Tap that Kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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Installed Windows 10 plus all driver updates on Dell XPS laptop. Screen flickers and dances sometimes. Anyone experienced and fixed?

Answer:Windows 10, Erratic screen behavior

when it flickers it's because it probably is installing a newer version of your video driver. that happened to my dad's laptop and the intel driver.Hide Windows Updates or driver updates - Windows Help -
hide your video adapter thing with that troubleshooter and uninstall the driver you have now, then reinstall your driver you got from Dell site.
maybe that's the reason, just like with my dad's laptop.

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For the past few days my surface pro 3 has been having a lot of problems with respect to the touch screen. There will be a pattern of random clicks on the screen and doesn't allow me to do anything. I have disabled the touch screen which has stopped the problem for now. I haven't been able to find anything similar on the web. The problem will occur randomly and is not always present. Thanks for any help.

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How do I fix this problem on Thinkpad T42 (23734TU)..I assume it has something to do with the pressure from hands resting on the laptop while typing.Symptom: the cursor moves to a different location on the screen while typing.  Experienced by fast typers.Problem goes away if eraser head mouse gets turned off (which isn't any fun, not having that mouse functioning).I thought there was a softare or BIOS fix.Thanks,Joanne

Answer:erratic keyboard behavior on T42 laptop

Joanne, welcome to the forum, not an uncommon problem experienced by fast typers. Usually the TouchPad is responsible and adjusting the sensitivity or turning off the "tap" function usually solves this.If you are sure that the TrackPoint, "eraser head mouse", is causing the problem you might consider swapping the TrackPoint caps. Most ThinkPads have the flat "Top-Hat" cap attached from the factory, change this to the smaller Classic "hairy" cap as it presents a smaller target as peoples fingers wizz across the keyboard. You may want to also try the latest drivers found here. Hope this helps

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Sorry for the vague subject line but I'm having trouble finding the right words to describe this problem.

Sometimes when I open an application, I get two instances of the application.

Also, when I click the Start button or a menu item on my IE browser, I see the expected result for a split second then it disappears. Sometimes, I don't see the expected result at all and have to click several times to see it. For example, I may have to click the Start button several times before it opens up my Start menu and sometimes I'll see the Start menu for a split second before it disappears and I have to try again.

I'm running Norton SystemWorks 2003 and have the latest virus definitions loaded. A scan shows no virus present. I've done a ScanDisk and defragged but nothing seems to help.

Any other ideas what may be causing this? It's getting kind of nerve wracking.

Answer:{RESOLVED}Erratic behavior on XP machine

Perhaps you have your double click set a little too fast? Check out the mouse settings in Control Panel. Or perhaps you have it set to single click?
(Check single/double click in folder Options/general/click options as follows).

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My browser began to act up last night. I can be on any web page, typing a message (or not) and suddenly, the cursor goes to the address bar at the top of IE and the drop-down box begins FLASHING rapidly. The only way to make this stop is to either hit the BACKSPACE key to erase whatever is in the address bar or to hit the TAB key to get the cursor out of the address bar. Using the mouse pointer has absolutely no effect, including clicking on the CLOSE button at the top right of the window.Additionally, the same thing is happening when I'm using the Windows Explorer window address bar or the SAVE TO dialog box.Other strange, random things from programs installed on my computer have also started popping up. For example, while playing Spider, the statistics box will randomly pop up and I cannot close it. The only way to close the game (I think) is to terminate it in Windows Task Manager.Strangely, I cannot type a capital letter 'C' by using the right SHIFT key; but it does work with the left SHIFT key or if I put the CAPS LOCK on. There is no other letter affected by this problem. I can still type 'c', no matter what, except when I hold down the right SHIFT key -- then absolutely nothing happens.I also used System Restore to revert my system to a restore point before I began to observe these behaviors. It had no effect.I have followed all the instructions in the forum Intro page. I frequently run SpyBot S&D, AdAware, and I run my NSW AntiVirus program every night. ... Read more

Answer:Erratic Browser Address Bar Behavior

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you.

Your log is clean. It sounds to me as if you have a bad keyboard. Or at least some keys that are sticking. Try replacing the keyboard and see if the problem goes away.

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Hello techspot, you all havent heard from me since i set out on building this machine about a year ago. Well everythings been gravy since this past saturday night. My system specs should be up at the top right of this post btw.

I was using this year-old machine as usual that night, not even gaming, when for the first time it shut off on its own. On an attempt to reboot, the machine didnt reach the loading screen for vista before it shut itself off again. Not a restart, a straight up shut off. After trying to boot it up a couple more times to no avail, I went to the first logical diagnosis-it was overheating.

Now since this is a liquid cooling system for the cpu, solving this overheating seemed relatively easy. There is a radiator on the front of the case with two 12" fans blowing into it, forming the intake of the airflow throughout the case. These two fans are covered from the outside by drive bay covers, each with a foam-type material to allow airflow. I pulled these drive bay covers to find a thick layer of dust on the inside of each. I cleaned all of the dust off of each and started the machine without replacing the drive bay covers to ensure the radiator fans were unrestricted. I immediately noticed that the liquid cooling pump started gurgling and this gave me hope. The machine booted up fine and once i got it to the desktop, i messed around online for a bit and called it a night, seeing as it was about 3 am at that point.

The following day i di... Read more

Answer:Erratic behavior leading to no display

for some reason, my system specs arent revealing the power supply or case that i have.

PSU: Thermaltake Silent Purepower 550w MAX (480w)
case:Thermaltake Armor Lcs VE2000

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DDS (Ver_11-03-05.01) - NTFS_AMD64
Run by Greg Seaton at 23:13:30.91 on Thu 05/12/2011
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_24
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.4094.2973 [GMT -5:00]
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe
C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\BCUService.exe
C:\Program Files (x86)\Gigabyte\EasySaver\ESSVR.EXE
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\Sys... Read more

Answer:Erratic browser/unexpected behavior

Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.


Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.


Due to the restrictions on Windows 7, all tools should be started by right-click > Run as Administrator


If there are any personal files, pics, etc. on your computer you cannot live without, back them up now just as a precaution.

Emergency Backup Procedure - Tech Support Forum


You will have to uninstall AVG in order to run ComboFix.

According to your Attach.txt log, it appears you have no entry for AVG under Programs and Features in your Control Panel.

If you see one, please uninstall AVG.

If you don't s... Read more

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I received an alert from my PC-cillin telling me that it found and removed the worm agobot.vk. Virus scans and spyware scans are not turning up anything. The problem is that my computer is running slow and seems to be randomly locking up or giving errors. Here is my highjack log:

Logfile of HijackThis v1.97.7
Scan saved at 10:33:17 AM, on 9/7/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

Answer:Windows 98 Machine With Erratic Behavior

Does the PCCillin log (results of tests) give you any file name for what it removed?
You need to post a log from the newest version of HJT:

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I have Windows XP, SP2 on a Compaq computer with a Logitech cordless keyboard/mouse. Whenever the room temperature drops below 55 degrees, it's near impossible to get the computer to start. It goes straight to the setup bios. Tpically the computer will start after 3 or 4 tries of exiting the bios and attempting to reboot. The computer will operate fine until the room temperature is around 60 degrees.... then internet explorer will "jump" from full screen to normal size very rapidly and repeatedly. Pressing CTRL and ALT at the same time seem to be the only way to make it stop temporarily. This only happens with internet explorer, no other programs and only at about 60 degrees in the room... at 62 everything is fine and between 55 and 59 degrees everything is fine. The computer has done this since the day it was new. Is this the cordless keyboard or do I have another issue?

Answer:Erratic computer behavior when cold

I highly doubt this involves the computer hardware itself and the temperature of the room. Ideally, temperatures should be as low as possible (not feezing, of course) in order to keep the system cool. One of my friends has his room turned down to the point of him wearing a jacket in-doors. His computer idles at 2 degrees Celcius. thus, I do not think that is the problem.
Now, it could be a problem involving the keyboard and mouse and possibly drivers. Honestly, I am unsure what it could be, but temperature does not seem like a causal factor in this. However, I am not experiencing it first-hand as you are.
Hope maybe some of this might help.

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System Specs:

Antec 902
Corsair 750W PSU
AMD Phenom II X4 965 Black Edition set to stock clock speed (3.4Ghz)
4GB GDDR3 1600 RAM running in Dual Channel
ASUS ATI Radeon 5870 1GB
ASUS MotherBoard
Windows is installed on an older IDE drive.
Games and files are installed on a newer SATA2 Drive.

This is an issue that has been occurring shortly after my Windows 7 was fully installed. After leaving my computer on for about 24 or so hours it would start behaving strangely.

Flash videos won't play online, Firefox does not start, I cannot open the small shutdown menu on the Start Menu (Meaning I can only shut the computer down). Video playback does not function correctly, opening up games may or may not work.

Rebooting fixes this issue. I know that all my computer parts are compatible, therefore I have determined this to be a software issue. Updating Windows 7 does not seem to fix the issue either. This also seems to occur at the same time every day (around 6PM) if the computer has been on for a certain amount of time.

I've never encountered anything so strange. The computer runs cool, and has never had any heat issues over the summer. I've also attached a DXDiag file.

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When it rains, it pours. I just got laid off, and right when I need my pc the most to update my resume/website, this happens...

About a week ago, my girlfriend was using my pc when a window from popped up asking her if she wanted to install antivirus 2009. She clicked 'no' vs. killing the process in the task manager. After this, she showed me an alert from McAfee that stated GetModule32.exe was trying to access the internet. I denied permission. Almost instantly, I got the pop-up attack through IE. I use Firefox. I ran Spybot and it found malware at C:/ProgramFiles/GetModule/GetModule32.exe. I deleted that, but the problems still persist. When the pop-ups start, I kill IEXPLORE.EXE in the task manager, and then the pop-ups start occurring in Firefox. One of the sites it tries to visit: My RAM is at 50% with no user programs running. When I try to use any program, my pc starts limping.
I did a scan with McAfee, and it hasn't noticed any malware.
As I write this, new behavior is being noticed. The system tray went away and came back. My pc shut itself down. Spybot just told me a change to my registry was requested: System Startup Global Entry. I denied change.

Here are the contents of DDS.txt:

DDS (Version 1.1.0) - NTFSx86
Run by Office Depot at 17:12:24.78 on Mon 12/22/2008
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.... Read more

Answer:Help! PC limping, erratic behavior and pop-ups non-stop!


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My computer is experiencing unwanted popups, including from a "Registry Scanner" service, it's become slow and very erratic with occasional freezing and randomly restarting. I am sure there is a boot disc somewhere, however I recently moved and am not sure exactly where it is.

DDS (Ver_10-03-17.01) - NTFSx86
Run by Admin at 12:20:32.03 on Thu 07/29/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1014.405 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\MySpace\IM\MySpaceIM.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MySpace\IM\MySpaceIM.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Yahoo!\Softwar... Read more

Answer:Popups, Slow, Erratic Behavior - Please Help

Hello and welcome to Tech Support Forum.

I am currently assessing your situation and will be back with a fix for your problem as soon as possible.

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this, click Thread Tools, then click Subscribe to this Thread. Under the Notification Type: title, make sure it is set to Instant notification by email, then click Add Subscription.

Please be patient with me during this time.

Meanwhile, please make a reply to this topic to acknowledge that you have read this and is still with me to tackle the problem until the end. If I do not get any response within 3 days, this topic will be closed.

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I managed to give UAC rights to a malicious program that promptly installed a bunch of malware without my knowledge or approval. I'm having some trouble removing the malware in question, as none of the free anti-viruses I've tried have been able to detect it. I believe that I have tracked down and gotten rid of a lot of it, but every once in a while audio ads will begin playing for no readily apparent reason and when I look at the audio mixer I will see a (presumably virtual) audio device called "Name Not available" responsible for playing the audio. I haven't been able to remove it on my own.
I have also noticed that my computer has been behaving erratically on occasion. It will slow down  and all of my programs and even windows explorer will experience stuttering. I suspect that this is the fault of malware because my computer is both brand new and vastly overqualified for the tasks being presented to it. Looking at my task manager, nothing is running at above 30% while this stuttering is occurring and yet it takes more than entire second to switch between browser tabs and multiple seconds to open a new explorer window. A reboot usually temporarily solves these issues.
One of the things I suspect of being a virus is a program listed in the task manager as "Media Dashboard V2". Google has given extremely contradictory results as to what this program is, but it works in the background and occasionally starts eating an enormous amount of RAM for reasons... Read more

Answer:"Name Not Available" in Sound Mixer and other erratic system behavior

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.



HKLM\...\Run: [] => [X]
HKLM-x32\...\Run: [] => [X]
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => No File
GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-1695783967-3626766517-3153716179-1001\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
FF DefaultSearchEngine.US: Google (avast)
FF DefaultSearchUrl:
FF SearchEngineOrder.1: Google (avast)
FF SearchPlugin: C:\Users\Marin\AppData\Roaming\Mozilla\Firefox\Profiles\ei0nuf5q.default\searchplugins\google-avast.xml [2015-04-14]
S2 Adobe Licensing Console; C:\Windows\SysWOW64\lnsecsl.exe [1202396 2015-04-14] ( ) [File not signed] <==== ATTENTION
U0 wxuek; C:\Windows\System32\drivers\xutoy.sys [79064 2015-05-15] (Malwarebytes Corporation)
C:\Window... Read more

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Extremely annoying mouse behavior.

Lenovo T520
8GB memory
W7 64
SSD by Intel
Wireless MS mouse
Wired MS keyboard
Wired HP 425 printer

Sometimes a wireless mouse will work just fine and then it will get erratic. Moving the mouse is very laggy (like you're playing an online game and the server is being hammered). Actually clicking something on a page is very difficult and very very annoying as it is so time consuming.

It doesn't happen all the time and I can't pinpoint anything that is taxing the system and making the CPU crawl.

At this point, I have a wired trackball and it appears to be working fine, but if history proves itself my wife will start working and it will staring messing up again.

Main applications that are run are
Adobe Acrobat X
Internet connection is wired...

Maybe some sort of driver problem? I have uninstalled and installed the mouse. This happens with ANY wireless mouse.
It's not happening right now w/this trackball...but I expect it to.

Answer:Erratic Mouse behavior / Lenovo T520

I would try re downloading the software for the mouse and reinstalling it that way and see what happens.

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I?ve just installed windows 7 on my wife?s HP Pavillion dv6000 laptop, and she is reporting that her keyboard is behaving very erratically. She says that while she is typing the cursor will jump to another part of the page, highlighting some text, then erasing what was highlighted with her further typing. She is getting very frustrated, especially after I promised her a better user experience after upgrading to Windows 7.

I suspected at first that she may be inadvertently hitting the mousepad, but after more testing, I?ve confirmed that this is not causing the issue.

Does anyone have a clue as to what may be causing this?

Answer:erratic keyboard behavior after installing windows 7

Welcome to the forum

There can be many reasons for your problem. Here are a few as presented in the MS forum.

The cursor jumps erratically while typing regardless of program.

The reasons would be the same for Vista or Windows 7

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Joe Rockhead here. I've tried anti-virus, anti-spyware, anti-perspirant... Whatever has got me won't even allow me to Restore to a previous date. The mouse pointer gets stuck in a corner or goes right when you want it to go left. All while opening, closing and disabling files and other applications. It is soooo frustrating. I wish I could just reformat the hard drive(s) but I have too many software apps. that I would not be able to replace or re-install. Help, please! It was attacking me while trying to post this distress call. I have attached a HijackThis Log file.

Answer:Desktop Erratic Mouse Pointer Behavior

How about trying...a different mouse?


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I have noticed this in the last few days. Mostly on FaceBook and reddit. When I am viewing a FB photo in an album and click the left or right arrow to advance to the next image, the next image displays. Then the mouse cursor flashes briefly and the folder advances to the next image. On reddit, when I click the plus sign on the box that expands the image, the image enlarges for a few seconds and then closes again. 
I'm also noticing some strange activity in my browser ~ Chrome. I sometimes have to click the back button several times before the previous page will load. When viewing links at, I have to double click the back button to view the previous page. Single clicking only refreshes the same page.
I notice this only seems to be an issue with Chrome. I've updated to the most recent version and also updated Windows. I've disabled any plugins that might affect mouse functionality ~ as far as I know. I've also tried several different mice, both wired and wireless.
These are just a few issues I'm having right now. My system has been running very slow with long load times and strange surfing behavior. But the mouse problem is the most annoying. Not sure if this is a Chrome issue, a browser bug or an infection. I would love to have my system scanned to see if this or any other issues turn up.
I'm running Windows 7 SP1
Chrome Version 36.0.1985.143 m
4GB DDR2 (PC2-6400) Ram
Thank you for your time,
- Dean -

Answer:Erratic Mouse Behavior/Chrome Issues

Hi Mate -
Step 1 - If you can, remove Chrome, and use Internet Explorer, or Firefox browsers ...........
Report back after that only -

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the cursor jumps to different locations on the page while I am typing. It sometimes highlights whole sections which are deleted as soon as I type the next letter. I have to constantly watch what I am typing. It has been doing this since I bought it. Getting worse recently.

Answer:jumping cursor erratic behavior in Vista

If this is a laptop, make sure your hands aren't near the touchpad while typing. This is common for some people.

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This is not a rant about the touchpad design - I'm actually not too bothered by it. I'm having major issues using the touchpad even with the latest W540 drivers on Win 8.1. I have v18.0.7.57 which is the latest available as per Lenovo's downloads site. The cursor movement locks up for several seconds, then starts highlighting text I haven't selected, scrolls when I'm not using 2 fingers etc. Overall, it's very annoying. I have disable 'tap to click' and this helps a bit, but I still have the locking issues. Also, 'Synaptics touchpad 64 bit enhancements' is one of the top CPU consumers on the system, especially during the lockups - I can't imagine why an app that handles input should be consuming so much CPU! I have uninstalled, reinstalled (rinse, repeat) several times and haven't found any improvement.

Answer:W540 touchpad - erratic behavior in Windows 8.1

Hi W540_tp,
Welcome to Lenovo Community!
As per the query we understood that you are facing the issue with Touchpad on your ThinkPad W540.
Uninstall the current driver and check with Microsoft generic driver.
Hope this helps.
Best regards,
Hemanth Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Installed keyboard sometimes only types 5 or 6 letters then behaves as if the control key was held.  Any new key selected would jump to the shortcut if applicable.  If I then select the print shortcut and close the print window, I can type five more letters/numbers.  Sometimes I can type a whole sentence before it does this. I have replaced the HDD, reset the bios to default.  All drivers are up to date, and there are no viruses.  However I could not load the 2010 Bios update because of an admin lock.

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I am running Windows Vista Premium 32 bit O/S, with 2 GB of memory, Dual LCD monitors hooked to a new XFXForce ATI Radeon 4600 series dual monitor AGP 8x video card with 1GB of memory on board, it is a powered card hooked to a molex power connector.

Here is my problem, ever since I installed this card my scrolling, typing, mouse clicks, etc. have gotten completely erratic. My typing has gone into a lag behind mode, I am a very poor typist and I am out typing what shows on the screen by 3 fold.

I have went to XFX website and downloaded and installed the most up to date driver they have, I have removed my wireless scroll mouse and replaced it with a usb scroll mouse, I have adjusted ALL of the settings available in the scroll mouse settings menu, I have went into the BIOS and used ctrl + F1 to expose the hidden BIOS settings and increased the AGP aperture to 256mb (I was VERY dissappointed to see that was the max my MO would handle after buying a 1GB card!) but, all of these were to no avail. Nothing I did corrected the issue. While changing the settings in the scroll mouse menu did make a change in the movements it did not eliminate the issue.

ANY help or suggestions would be appreciated as just writing this thread is a super pain under these conditions!


System Specs

CPU - Asus
Motherboard - Gigabyte Technology Co, Ltd. 7VT600-P-RZ
Processor - 2.2 ghz AMD Athlon XP
Bus Clock - 200 megahertz
Hard drives - 76.55 GB with 11.28 GB free
... Read more

Answer:Video Card causing erratic behavior

I would suspect that your power supply is having a hard time. You didn't list one in your specs. - CORSAIR CMPSU-450VX 450W ATX12V V2.2 80 PLUS Certified Active PFC Compatible with Core i7 Power Supply - Power Supplies

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I have these light colored circles in the upper to middle left part of the screen and my mouse keeps jumping to these dots and I have virtually no control of my mouse. Is there a real solution to this problem as I have already hundreds of posts about it but no apparent actual fix.

Answer:Ghost circles and erratic mouse behavior

Hello @awksone, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how ghost circles and erratic mouse behaviour appear on the screen of your desktop computer, and I would be happy to assist you in this matter! To correct this issue, I recommend following the steps in this document on HP All-in-One PCs - Troubleshooting Touch Screen Issues (Windows 8). This should help return the functionality to your touch screen. I also suggest following the steps in this document on HP PCs - Wireless Keyboard and Mouse Troubleshooting, which should help correct the intermittent cursor behaviour. If the circles still appear, and the mouse still behaves erratically, I recommend returning your system back to a previous restore point before the issue occurred. This can be done by following the steps in this document on Using Microsoft System Restore (Windows 8).Should the problem continue, I suggest performing a backup and recovery of your operating system. This can be done by following the steps in this resource on Backing Up Your Files (Windows 8), as well as Performing an HP system recovery (Windows 8). This should return your system back to factory defaults.If the issue continues, please contact our technical support for further assistance in this matter by clicking the li... Read more

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Greetings everyone. Thanks in advance for any help!

Our PC has been showing erratic behavior, including problems booting up. Our most recent blue screen of death was a "SYSTEM_SERVICE_EXCEPTION" error. MBAM is detecting svchost.exe attempting to regularly hit various IP addresses. Re-booting after the MBAM check does not fix the problem.

Here are the specs on the machine:
Dell XPS L502X
Intel Core i5-2410M
64 bit system
Windows 7

I have MBAM, HJT, and DDS logs ready to post if that's necessary.

Answer:Trojan (svchost.exe) causing erratic behavior

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

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My Dell Inspiron Keyboard has been acting up for a month now. I ordered a new keyboard, received it today from FEDEX: Installed the new Keyboard; but the situation has not improved. I'll be typing an email...and the cursor jumps elsewhere on the screen...most times 2 or 3 lines about the current line.

Could this be a SOFTWARE Problem with VISTA ?

Help...this is so so frustrating.

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Homegroup and network -- now you see 'em now you don't. We have 5 computers, 4 of which have Win7 home premium (all 64bit), 1 runs Win7Pro 64 bit. We are using the Lynksys E2000 wireless n router (WPA2 mode). The desktop is directly wired through LAN. Each machine has Norton Internet Security 2011 installed, I have set up each system to 'full trust' (Norton's network map shows all machines on the network.
All workgroup names match. Each computer shows itself as having joined the homegroup. I made sure all libraries are shared and all pcs are discoverable. None of the computers see each other in Network and sharing center network map, or in network, or in homegroup. What's weird about it is sometimes I can get them all showing up and the next day (sometimes only an hour later) - gone. Sometimes one pc goes missing, or two, or all. Individually each machine can connect to the network and has internet access without a problem.
I have tried pinging all machines from each machine and some are reachable, some time out, some unreachable, it's different for each machine each time I do it.
Sometimes resetting the router works for all pcs, sometimes it doesn't. Today it worked on 2 of the machines but less than an hour later they were gone again. I have searched the forums for months and have tried every recommended fix I could find that seemed applicable.
Please, if anyone has any ideas to help me sort this out, I would be forever grateful. Thanks in advance for your time. Oh, and I h... Read more

Answer:Home network and sharing erratic behavior

Hi Louie. I too am experiencing what I think is the same problem - alas I have no solution (yet). I have a laptop and a printer, connected using WiFi to a router. Laptop and printer can see the internet, but not each other. But, on occasions they do, but then, they no longer do, with nothing I am aware of occurring in between.
I had Kaspersky AV installed on the laptop and have removed it just in case - that wasn't it. I will let you know if I have any success. I too have wasted hours on this!

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I am running Windows Vista Premium 32 bit O/S, with 2 GB of memory, Dual LCD monitors hooked to a new XFXForce ATI Radeon 4600 series dual monitor AGP 8x video card with 1GB of memory on board, it is a powered card hooked to a molex power connector.

Here is my problem, ever since I installed this card my scrolling, typing, mouse clicks, etc. have gotten completely erratic. My typing has gone into a lag behind mode, I am a very poor typist and I am out typing what shows on the screen by 3 fold.

I have went to XFX website and downloaded and installed the most up to date driver they have, I have removed my wireless scroll mouse and replaced it with a usb scroll mouse, I have adjusted ALL of the settings available in the scroll mouse settings menu, I have went into the BIOS and used ctrl + F1 to expose the hidden BIOS settings and increased the AGP aperture to 256mb (I was VERY dissappointed to see that was the max my MO would handle after buying a 1GB card!) but, all of these were to no avail. Nothing I did corrected the issue. While changing the settings in the scroll mouse menu did make a change in the movements it did not eliminate the issue.

ANY help or suggestions would be appreciated as just writing this thread is a super pain under these conditions!


Answer:Video Card causing erratic behavior

I'd suspect the power supply, but we need more system specs, like CPU, motherboard, etc

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This is my fourth Acer laptop.  I purchased the Aspire V5 572P because my 2-year-old Windows 7 Aspire was stolen during a house break-in.  It's bad enough putting up with Windows 8.1, but this new touchpad is absolutely infuriating.  I've loved my previous three Acers, but I can't tell you how many times I've had to count to 10 before chucking this hateful product across the room.  I get it...  a smart phone has a small screen and has severe limitations, therefore requiring all the swiping and telescoping touch technology to get by.  Ladies and gentlemen - THIS IS A LAPTOP!  It doesn't need all those bloody stupid contortions in order to work.  The existing touchpad technology did everything quite well.  This little demon operates erratically.  Sometimes it leaps three screens at a time and sometimes the little bugger won't move at all.  I gently scroll up with my two fingers instead of using the scroll bar and end up selecting the whole web page.  At other times the page "bounces" as if the content were made of rubber and the top of the screen were made of brick.  Mind you, I'm not some poor sap who doesn't approve of change or doesn't adapt well to new technology.  I'm the IT go-to guy at work.  I always have been wherever I go.  I HATE this touchpad and I HATE this Acer.  Someone please reassure me that it will get better with time.  It's been four days now - I don't get ang... Read more

Answer:Frustrated with erratic behavior Aspire V5 572P

Try uninstalling the driver and check delete the software, reboot and let windows install the default driver.You can always download the driver at

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I'm using old application named Jot Notes, developed for Windows in the 90s King Stairs Software.
It has worked flawlessly on all Windows versions through Windows 7.
On my specific Windows 8 laptop (Dell 3147) there is a serious issue.
When scrolling through a text note that is long, the keyboard repeat rate gets progressively slower as I advance through the note, so at the bottom
of the note, the repeat rate is very slow, for example when I hold down an arrow key to advance the note line by line the repeat rate is over 1-second.
A few key points. This issue doesn't happen in notepad, wordpad or MSword. Also, I tried an external USB keyboard and the problem still occurs. Interestingly, I tried a friend's Windows 8 laptop and this issue was absent (Jot Notes worked completely fine on my friend's Windows 8 lapop). I wonder if there is some Windows 8 setting that could be causing my issue. This is extremely annoying and I want to see if there is a way to troubleshoot and fix this issue. I would appreciate some guidance.

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Takes a very long time to start up computer. When it loads it always asks me to let microsoft virus tool remover run. When using the internet many ads show up on websites that should not be there and when I click on links in google it will sometimes redirect me to other links I did not click on. I have norton 360 but it blocks me from being able to run it. Alot of times while I am using the computer a blue screen will come up that says system crash and and I can no longer use it. I then have to shut it off and go through system restore steps to get it running again. Also the computer will not shut down properly when I select shut down from the start menu. Here is the hijackTHIS log. Thank you in advance for your help

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:45:13 PM, on 3/31/2013
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16470)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\McAfee Security Scan\3.0.318\SSScheduler.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\Sony\VAIO Care\listener.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\... Read more

Answer:erratic behavior and blue screen of death

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I have a weird problem that has been plaguing my Dell Studio 1555 for the last couple months. Most of my web browsing seems to work just fine, but i have certain links or pages (or elements within a page) that don't work. I have tested these sites on IE, FF (my default) and Chrome, and the same thing happens in each browser. I also don't think this is a router issue, i have another desktop on the same network (wired, while my laptop is on wifi) and it works just fine.
Bing image or video results usually just show a gray rectangle thumbnail, or on Bing, where it shows the thumbnails for trending searches, the thumbs are just "pipes (|)".
On my facebook home feed, lots of the links to external pages don't work and give me an error screen like i'm not connected to the internet. This has led me to believe that i might have a dns issue, but i don't really understand why some stuff would work and other stuff doesn't.
My IP address is static, and i'm using the google dns servers. here's what the "details" screen brings up on my wireless network connection: (the relevant information at least)

Connection-specific DNS Suffix: (my ISP, automatically obtained?)
Description: Intel WiFi Link 5100 AGN
IPv4 Address:
IPv4 Subnet Mask:
IPv4 Default Gateway:
IPv4 DHCP Server:
IPv4 DNS Servers: (automatically obtained from the ISP)

IPv4 WINS Server is blank, and there's s... Read more

Answer:Erratic browser behavior (links not working) - DNS problems?

Welcome to the Seven Forums.

Do you have another computer on your network that you can test these sites with?

Another member with a thread like this found out that the tech support at their ISP had the same issues with the same web pages. So - if you could test with another computer, or call your ISP's tech support - that would rule that out.

Another member had this same issue - but only when using a PPPoE type of connection to the NET. Do you happen to use that type of connectivity?

If it is neither of those - perhaps the default HOST file has been changed. Maybe it is blocking stuff. Here is a link to putting that file back to normal: How can I reset the Hosts file back to the default?

Getting further away from likely causes - you can try this:
How to reset Internet Protocol (TCP/IP)

You can also scan your computer with Malwarebytes, MSE and WDO.

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OK, I see there are a myraid of posts concerning this issue, but no fixes. Even the HP employee gave a link that does nothing and appears broken. I purchased and installed 8GB RAM and that didn't fix it. What a waste of money. And for HP to ignore all the posts about the problem is, frankly, disingenuine, reckless and bad business. There simply MUST be a fix or workaround for this.  IF I HAVE TO BUY A NEW COMPUTER, IT WILL NOT BE AN HP. Are you hearing me, HP? My statement says a lot. I have been computing for 21 years and only ever bought HP or Compaq. I use the computer for business and the state my computer is in currently is far from a shining example of streamlined productivity. Double, triple, quadruple clicking on single click stuff, no response clicking, clicks bring up multiple duplicate windows, click for new tab and 2 tabs pop up, insert or remove SD card nets low keyboard battery warning and on and on and on. What's going on? WHAT IS THE FIX? EDIT: as with most users, this all started with the Win10 upgrade last Fall.

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Everything will be working perfectly fine in my laptop, until at some point my mouse starts acting wierd. I am able to move the curser around but I am unable to click and interact with everything on the screen. I am able to open the start menu, but I am not able to minimise it. I am able to maximise the various items stacked on my taskbar, but I am not able to minimise them again by clicking the minimise button (neither am I able to close it. The title bar turns a different color when I try clicking on any of the 3 buttons) and I am also not able to select anything in the start menu with my mouse. This does not happen every time I start my laptop though. Sometimes its like this and at other times its all OK. I tried connecting my wired logitech mouse in different port but the result is the same. When this happens both the mouse and the trackpad have the same issue, so I am guessing this is not a hardware issue. I usually come out of this situation by using my keyboard to put my system to sleep and usually when I come out of my sleep a minute later the problem would be temporarily solved (the issue may come back in a few minutes or it may not come back at all).

(I would also like to mention that all this problem started after I tried to tinker with some of the options under "Human Interface Devices" and "mice and other pointing devices" in the device manager. And this I did because I faced some problems with a new wireless mouse which I bought the other da... Read more

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Our corporate PowerPoint 2003 template makes extensive use of picture placeholders. Someone came to me with the attached slides and the complaint that after placing pictures and saving the file, the next time they open it, the pictures are not visible or have changed positions seemingly at random.
The missing pictures are in fact hidden behind other pictures, in the case of the second slide all three are in that first position. First thing I tried was right click, Reset Slide. That causes the pictures to jump into the three positions, but when you save and re-open, they are stacked again. When I reset the first slide, I'm seeing the three images, but also the placeholder with "click icon to add picture" in one case on top of the picture, which I've never seen.
Is the problem the fact that the placeholders are overlapping on the slide, so PowerPoint can't keep them straight? When I recreated this same layout in a fresh presentation, it behaves fine. Is this file somehow corrupt? Or are picture placeholders just unreliable? Any suggestions for a workaround or fix?

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I've had my laptop for a little over 4 months. I primarily use a wireless mouse with it...and every so often the mouse will take on a mind of its own. I can be typing or even trying to use the mouse and it will start jumping all over the screen on its own...selecting things...even switching/moving windows as if buttons are being pressed as well. At first I thought maybe it was interference with the I've tried both disabling the touchpad when the external mouse is plugged in...and disabling the touchpad altogether and the issue still occurs. So then I thought maybe the mouse is the issue, so at one point when it wents nuts on me, I turned it off and switched over to the touchpad...but the erratic behavior continued. The only thing I can do to fix it is to reboot...and then things are typically okay for several days before the issue starts up again. Any thoughts on what the issue maybe, or troubleshooting tips?

Answer:Erratic Mouse/Touchpad Behavior on Inspiron 15 5447

This worked  -  DELL  has  a terrible touchpad  - this is  a hardware issue ONLY that affects  the 3000 , 4000, 5000 and 7000 series .  I bought a screen protector from the dollar store for a dollar, this worked where all software solutions had failed.

Posted byalpha-onezero
on 28 Jul 2014 1:41 PM
Verified Answer
Verified by pelosap

Hi everyone!
Like you I have been having all the same touchpad issues. At first I thought it was ESD and troubleshot that for a few days. I finally concluded that it had nothing to do with ESD and moved on to possible driver issues. I installed every driver pack I could find, modified them, turned off driver signing in order to install the OEM drivers, used Windows 7, 8, 8.1, Ubuntu etc... but to no avail.
From the onset, some sort of physical problem seemed to be the most logical conclusion. The question was just what! I couldn't believe that synaptics could make such an aweful touchpad that was incapable of actually working. I made the assumption moving forward that the issue had to be caused by something small. During my last clean install of Windows 8.1 I noticed that the default windows driver caused the touchpad to be EXTREMELY sensitive. You'll notice that once you install Dell's latest driver the cursor movement calms down considerably. The touchpad is still extremely sensitive, the driver is just taking all that raw input and generalizing it into a more... Read more

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It is unclear exactly when the problem began, but there was a windows 10 update, then a bios update shortly before I noticed the problem.   The touchpad behaves erratically, selecting/unselecting or inserting text at a rate that does not allow control of intended tapping actions.  Pointer features seem to work fine, erratic behavior involves tapping only.  I believe the bios is the most current version, and I have updated the touchpad driver.  It is not clear to me whether there is an issue with the bios or touchpad driver installation or software, or if the touchpad has failed.  Looking for help to figure out how to resolve the issue.

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I need to control the MHz! My ISP shut down our modem because someone was broadcasting "insecure" things...spamming and the like. I reallly want someone to check my HiJack This log to make sure my computer is now clean.

After following all the instructions in the SpyWare/Malware Guide and the HiJack This Guide, my computer is still held prisoner.

Here's what I noticed:

1) Could not run
because it repeated caused an error in IE 6, which caused the program to terminate (and request sending a report to Microsoft). In FireFox, I was requested to download the Java plugin. Try to run the setupex.exe file, a message said, "C:\Program Files\HTJ\setupex.exe Attempt to access invalid address."

2) Could not run in IE 6 because a page would displaying saying, "Done" in the Status Bar. This also occurs at other sites, most notably In FireFox, I received the message "Redirection limit for this URL exceeded. Unable to load the requested page. This may be caused by cookies that are blocked."

3) Stinger found one virus: Qhosts.apd (I had previously run Avast!, which added four virus to its "Chest".)

4) Adaware found about 80 entries to fix. Then Spy Bot found about four, one of which (BackWeb), it could not fix.

5) Running the HiJack This a... Read more

Answer:Erratic IE Behavior - Did Perform Steps in Removal Guide

u should try runing the Microsoft AntiSpyWare u could download it from

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It is unclear exactly when the problem began, but there was a windows 10 update, then a bios update shortly before I noticed the problem.   The touchpad behaves erratically, selecting/unselecting or inserting text, allowing  little to no control of intended tapping actions.  Pointer features seem to work fine, erratic behavior involves tapping only.  I believe the bios is the most current version, and I have updated the touchpad driver.  It is not clear to me whether there is an issue with the bios or touchpad driver installation or software, or if the touchpad has failed.  Looking for help to figure out how to resolve the issue.

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I was attacked by a TDSS rootkit which disabled Avast including its self-defense mode. Malware scanners were put out of action and Google was redirected. Have done some cleaning, but Windows Defender reports suspicious drivers and some hardware is not responding in an expected manner. TDSSKILLER has removed a forged file. Ran several diagnostic applications referenced in your malware semoval section but am unable to determine what needs to be fixed. Gmer reports missing filesRecent Windows Defender events: driver Normandy, kftdrprog, fsbl-standalone avastTestService, service: klmd25, driver:klmd25, system32 drivers etc hosts, system33 E6BDA\0B.exe, Rootkit Unhooker reports possible rootkit activity detected. aswSP.SYS hooked Ran: MalwareBytes ? no problem Avast boot scan ? no problem Spyware Terminator ? no problem iOBit360 ? no problem SuperAntiSpyware ? no problem Spybot SD ? no problem TrendMicro Housecall ? no problem F-Secure online scanner ? no problem HitmanPro found and removed some trojans.DVD-Rom will not load DVD, but will do so upon startup. (Sometimes)USB DVD player/recorder works fine.It appears these demons are hiding themselves well.Please advise what scans are needed in order to assess and alleviate this problem.Windows XP Home Sp 3Thanks in advanceHere are my logs:UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.IF REQUESTED, ZIP IT UP & ATTACH ITDDS (Ver_10-12-12.02)Microsoft... Read more

Answer:Serious malware / rootkit infection. Erratic software/hardware behavior.

Hello and welcome to Bleeping Computer We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far. Upon completing the steps below another staff member will review your topic an do their best to resolve your issues. If you have already posted a DDS log, please do so again, as your situation may have changed. Use the 'Add Reply' and add the new log to this thread. Thanks and again sorry for the delay. We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scr DDS.pifDouble click on the DDS icon, allow it to run. A small box will open, with an explaination about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that... Read more

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So the computer boots normally. Windows loads. The sign-in screen comes up fine. Once I sign in, I get a black screen and the mouse arrow. The arrow responds fine.

Eventually (several minutes) explorer sort of half-loads.The taskbar is visible, but when I hover over it the arrow turns to the blue "loading" arrow. The taskbar does not respond to clicks. Desktop icons do not come up, and the desktop background doesn't come up either.

CTRL-ALT-DEL works. When I try to open task manager, it takes a good 3-5 minutes to come up, and responds very slowly when it does (eg when changing tabs). Looks like there are no processes using CPU.

Other keyboard shortcuts do not work (eg WINDOWS+R). I tried to see if I could run a program using "run new task..." in task manager. I was able to get the command line to open (after a lengthy wait), and that pretty much it. I can't use file explorer (constantly displays "working on it..."). When I try to type in a program's path manually, the program will not run (just blue "loading" mouse cursor forever).

I have no idea what could be causing this issue. I have tried multiple things, including:

- System restore (made no difference at all)
- Reset PC keeping files (got an error message, PC could not be restored)
- Booting into the various safe modes (made no difference at all)
- fix startup (startup was never an issue but figured why not)
- SFC /scannow command (found no problems)
- chkdsk (found no proble... Read more

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1) computer drops internet connection.
2) sometimes it takes forever to load a web page (connection is 25mbps)
3) in general is erratic and slow at times as if too much memory is being used
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16537
Run by ASUS1 at 1:04:25 on 2014-04-26
Microsoft Windows 8  6.2.9200.0.1252.1.1033.18.16330.13815 [GMT -5:00]
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k RPCSS
C:\WINDOWS\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Program Files (x86)\ASUS\AXSP\1.00.19\atkexComSvc.exe
C:\Program Files (x86)\ASUS\AAHM\1.00.20\aaHMSvc.exe
C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.13\AsSysCtrlService.exe
C:\Progr... Read more

Answer:Dropping internet, runnning slowly, erratic behavior. lots of Svc hosts?

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Check off the element(s) you wish to keep.Click on the Clean button follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).===Download the correct version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit)and save it to a folder on your computer's Desktop.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The... Read more

11 more replies
Relevance 61.5%

Hi there!
I wish I had more info to offer, but I don't have many specifics to go on myself, or else I would put more research into them before posting here. However, I'm stumped and not sure where to look for help.
My Acer Aspire laptop (5742-6798 - Intel Core i5-430M, 15.6 HD LED, 4 GB DDR3) with Windows 7 Home Premium is suffering some very erratic behavior.
First I was experiencing random shutdowns, usually when using music software like Winamp or MixMeister Fusion. I thought perhaps overheating was the problem. I've since blown out the vents and the computer doesn't seem overly dusty.
Lately VLC Player is running in a very glitchy way - 10 s-1 min of video and then freezing, then starting, stopping, etc.
Sometimes other software is quite slow when it wasn't before. I'm decent at basic computer maintenance like defragging so I don't imagine this is the problem.
I see that MsMpEng.exe is often using a lot of resources, but when I look up info about turning it off, I get a message saying I've already disabled Defender. I can't end the process through task manager.
And now sometimes during a reboot, my computer goes into a Startup Repair loop and just sits there doing nothing.
I tried running TDDSKiller and it seemed to find at least one issue, but then I ran into the reboot problem.
Anyway, here is DDS.txt below and attach.txt is attached.
______________________________________________... Read more

Answer:Erratic Malware-like behavior: StartUp Repair, glitchy VLC player, shutdowns

Hi there,my name is Marius and I will be assisting you with your Malware related problems.Before we move on, please read the following points carefully. First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem. Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me. Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean. My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.   Download GMER Rootkit Scanner from here or here. Unzip it to your Desktop.Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer fo... Read more

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Relevance 60.68%

When I'm in the middle of anything - typing in Word or just browsing with the mouse, the Start menu pops up, IE closes, apps start opening and closing (i.e., control panel, printer, etc.). It's crazy to watch - like someone has taken control of my computer.

I was given this Dimension 4500 PC recently. The problem started occurring after I received it (even though it never occurred during the years that I used it at my sister's company). I checked for viruses but found none. I reformatted the hard drive, reinstalled Win XP Pro and straight away - it started happening again.

I have:

Verizon DSL w/ a DLink router using WEP.
Windows XP Pro w/ sp2 & Firewall enabled

I've upgraded to the latest bios version, chipset, firmware, drivers, etc. I've looked in the event log - there are no errors.

Someone on the Dell msg bd suggested that I may have speech recognition enabled. It didn't appear to be installed but I renamed "sapisvr.exe" just to be sure.

Has anyone ever heard of this before. I have a few holiday projects that I need to get done and I'm desperate. The computer is super fast but unusable with this random (annoying!) behavior.

Thank you!


Answer:Erratic Behavior In Xp Pro - Windows Apps & Start Menu Open And Close Automatically.

sounds like the symptoms of some type of virus. wiping the hard drive generally should do the trick. i suppose unless a virus has deeply affected the hard drive that a regular format wont did you format? did you run a utility that writes zeros on the drive?which deletes all existing partitions?then create a new one? or, did you simply do format c:?if you did format c: at the command prompt, the problem could be a lurking virus on that partition.delete the partition and create a new one either using a startup floppy and the fdisk command at the prompt,or a utility that writes zeros to the drive....for that i use powermax, works with maxtor, WD, and quantum drives,not sure about other brands, a full low level format and reinstallation of windows is what i the full low level format.then use the setup cd, that guides tou through creating a new partition andformattinng it for windows{xp} not sure if you can do this with other OS, you made need to create your new partition using a startup floppy and fdisk.

5 more replies
Relevance 56.17%

Troubleshooting a fairly new HP laptop. Had been infected with a virus. Cleaned it all up but was experiencing erratic mouse behavior. The customer claimed the behavior started when he got hit with infection. While the pointer itself moves fine the left and right mouse buttons intermittently act like they are being held down causing the pointer to drag and highlight everything in site. At other times the buttons do nothing at all. At other times the left mouse button triggers a rightclick menu. And at other moments all mouse control is fine. This occurs equally on the touchpad or when using an external USB mouse. I tried disabling the touchpad completely but the problem still occurs when using the external mouse. I tried updating the sypatics touchpad driver but that made no difference either. I finally resorted to wiping and completely reinstalling windows but the problem still persists. For the hell of it I then updated the BIOS firmware but that made no difference either. All keyboard function work fine so I have been having to resort to using the arrow keys and alt tab and such to navigate around. I ran a Passmark Burn in Test and everything passed. 
A couple of additional points. I ran the Hirens Boot CD which is similar to the Ultimate Boot CD. I then booted into the Mini Windows XP and the same erratic mouse behavior occured so this is clearly not an operating system issue. Also when I wiped and reloaded Windows I used the HP Recovery partition and ran thei... Read more

Answer:Erratic mouse behavior with external mouse or touchpad on HP laptop

Try a different mouse?
Uninstall, then replace...mouse/touchpad drivers?

2 more replies
Relevance 52.48%

Hi All,

OK, first I am not sure if I am still infected, but the computer is still not acting right and considering everything I don't trust it .

Running Win Xp / MCE Version 2002 SP 2

I run NIS 2008, last full scan was 3/31/09, and last update was 4/1/09. Run NIS religiously, always keep subscription/updates up to date.

Ran MBAM 4/2/2009 DB 1939 - now clean
SuperAntiSpyware 4/04/2009 7:10 AM Core 3829 - now clean

Here is the scenario.

On 4/1 Firefox began crashing erratically. I did the update for 3.0.8
When I restarted Firefox I could not get an Internet connection, even though IE7 connected fine.
I did a system reboot, at that time decided to go forward with Microsoft update to SP3 (I never reboot my computer, usually leave it running and just hibernate).
AFter that, system would load, prompt for user/pass but then just go to wallpaper, nothing else.
System would just hang there, did several reboot attempts.

System would give black screen on Safe Mode, would still hang with Wallpaper on "Last Known Configuration".
AFter that used MSCONFIG to get system running with wireless connection. At that point noticed several things:
*Google in Firefox and IE would redirect search results randomly to different pages
*Explorer.exe even though not technically running, was eating a LOT of memory, I am talking 350K+ and up,
Tried to run DDS.scr, just blipped the Dos prompt and disappeared. Would not run.
Uninstalled MS SP 3.
Got system up and running on Safe Mode with ... Read more

Answer:Erratic behavior. Win MCE 2005 hangs, Explorer.exe consumes 350+K when not running, goodle redirects, explorer hangs

Was able to finally run Kaspersky. Here is the result:

Sunday, April 5, 2009
Operating System: Microsoft Windows XP Professional Service Pack 2 (build 2600)
Kaspersky Online Scanner 7 version:
Program database last update: Sunday, April 05, 2009 19:35:30
Records in database: 2015756
Scan settings
Scan using the following database extended
Scan archives yes
Scan mail databases yes
Scan area My Computer
Scan statistics
Files scanned 570864
Threat name 4
Infected objects 11
Suspicious objects 13
Duration of the scan 07:32:12

File name Threat name Threats count
C:\Documents and Settings\JM\Application Data\Mozilla\Firefox\Profiles\m164swfz.default\ScrapBook\data\20061102095541\popup.php Infected: Trojan-Clicker.HTML.Agent.a 1
C:\Documents and Settings\JM\Application Data\Mozilla\Firefox\Profiles\m164swfz.default\ScrapBook\data\20061102095541\popup_001.php Infected: Trojan-Clicker.HTML.Agent.a 1
C:\Documents and Settings\JM\My Documents\and\HERES1\intial download\backup-10.29.2006_10-02-03_heres1c.tar.gz Infected: Email-Worm.Win32.Mydoom.m 2
C:\Documents and Settings\JM\My Documents\and\HERES1\intial download\backup-10.29.2006_10-02-03_heres1c.tar.gz Suspicious: Trojan-Spy.HTML.Fraud.gen 2
C:\Documents and Settings\JM\My Documents\and\H... Read more

26 more replies
Relevance 34.85%
Question: Erratic PC

I am persistently having web pages come up on screen, which have not been requested. Most are surveys, downloads. offers etc etc.

Pop ups have been turned off.

At the same time the PC is behaving erratically.

Also I appear to have lost my free AVG anti virus, and I cannot down load it again, and keep getting error messages.

Help please

Answer:Erratic PC

7 more replies
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Question: Erratic fan

I've just purchased a nearly new ProBook 430 G3. Everything is working fine except the fan is behaving erratically. While idle the fan is off as expected, during intensive tasks the fan runs at full speed, again as expected. However while browsing the web, using Visual Studio etc the fan starts running but doesn't keep a constant speed. It constantly speeds up and slows down, its subtle  but noticeable. I've used lots of laptops over the years and never seen this behaviour before. All the latest drivers have been installed along with the most recent BIOS. Anyone know if all 430's do this or is mine faulty? Thanks

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Well, my browsers sloww..heres my log...and another thing Im not sure about. A few months back I was using microsoft update for an update which i dont recall. My comp lost power about 3/4 thru. Since then i noticed a new IE browser installed on my F: drive which is second hard drive i really only use for mp3's etc.And its file is named F:953b3148137fc..and it seems to have IE files in in. Maybe a conflict? Please check my log..thanks guys..Logfile of HijackThis v1.98.2Scan saved at 5:37:13 AM, on 1/18/2005Platform: Windows XP (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 (6.00.2600.0000)Running processes:C:\windows\System32\smss.exeC:\windows\system32\winlogon.exeC:\windows\system32\services.exeC:\windows\system32\lsass.exeC:\windows\system32\svchost.exeC:\windows\System32\svchost.exeC:\windows\system32\spoolsv.exeC:\windows\Explorer.EXEC:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exeC:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exeC:\WINDOWS\DELLMMKB.EXEC:\Program Files\Verizon Online\VisualIPInsight\IPClient.exeC:\Program Files\Verizon Online\VisualIPInsight\IPMon32.exeC:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXEC:\PROGRA~1\NORTON~1\navapw32.exeC:\windows\System32\spool\drivers\... Read more

Answer:HJT log -help~cpu very erratic

You are using an outdated version of hijackthis. Please download the newer version.Download HijackThis from:HijackThis Download SiteThen post a new log

1 more replies
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Question: Low, erratic FPS

Hi guys. Have posted here previously about hardware - i was building a new PC. I'm having some problems running WoW on it though. I have posted on the WoW support forums, but as is the standard process, they've asked me for my driver info and then ignored me. So I've come here!

Yesterday evening, I started having some strange stuttering slowdown. Every 2-5 seconds, I'll get a bit of slowdown for half a second, then I'm back running smooth again.

Previously, Warcraft would run at 60 FPS at (almost) all times, in busy cities, in raids, whatever. But after a few hours of playing yesterday, I suddenly started experiencing these low framerate spikes. It runs smooth for a few seconds, then it stutters, and then smooth, then a stutter.

I have tried:
Running with 0 addons (in-game custom UI stuff),
Fullscreen and windowed,
Lowest graphics settings,
Spyware scan (which brought up quite a lot actually - but it's clean now),
Virus scan,
Defrag (fairly new drive, so i'm at 0% fragmented, it says),
Allowing the launcher to fully patch (it now says up to date - there's a sort of streaming patch process),
Closing all processes and switching off fancy Win7 themes (my tray has my graphics utility, sound utility, mobo utility, and Microsoft's AV - nothing else).
Updating graphics drivers.

It's particularly noticeable if I try and run around somewhere quite complex, like the cities or forests. Then it's a pretty constant 10-20... Read more

Answer:Low, erratic FPS

What are you full system specs? I assume its not the machine in your profile as thats says you are running Win XP and you mention in your post about turning off Win 7 effects?

If you aren't sure about your system info use the link below, if you are please post as much information as possible.

2 more replies
Relevance 34.85%
Question: Erratic

Erratic courser movments. It jumps all over the place and when i try and type a line it will go back to the start of the line,and somtimes dissapears
completly? Windows 7 64 Bit.


Hi and Welcome to TSF!

Have you check your touchpad/mouse settings?

Make and model of your computer and mouse?

1 more replies
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Question: Erratic DVD

I am having problems with DVD/Video. I edit files into a full movie - approximately 5 mins long. I drop in an audio file to use as background music and everything proceeds as it should. I then get the message that everything has saved as it should. When I try to play it back it starts ok and then starts to "stutter" and drop out. The same thing happens when you burn a DVD and play it on an external DVD player?
Anyone out there know why ?????

Answer:Erratic DVD

what brand and model of DVD Burner? and what media are you using?

2 more replies
Relevance 34.44%
Question: Erratic System

Logfile of HijackThis v1.99.1Scan saved at 22:44:29, on 16/08/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exeC:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\ehSched.exec:\PROGRA~1\\vso\mcvsrte.exeC:\PROGRA~1\\PERSON~1\MPFSERVICE.exeC:\WINDOWS\system32\nvsvc32.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exeC:\WINDOWS\ehome\ehtray.exeC:\WINDOWS\system32\RUNDLL32.EXEC:\Program Files\Java\jre1.5.0_04\bin\jusched.exeC:\WINDOWS\RTHDCPL.EXEC:\Program Files\Common Files\Ulead Systems\AutoDetector\monitor.exeC:�... Read more

Answer:Erratic System

Hello michellemybelle, What are the popups you are getting? D:\Documents and Settings\darren.darrens.000\Desktop\hijackthis\HijackThis.exeYou need to put Hijackthis in the C:\ drive in a Hijackthis folder.This program will do it automaticaly for you: HijackThis Download Site with installerJust click on Hijackthis_sfx.exe file that you downloaded. A WinZip self extractor screen appears with the default location of C:\Program Files\Hijackthis. Then press the Unzip button. Download and install Ewido Anti-Spyware v4.0 1. After download, double click on the file to launch the install process. 2. Choose a language, click "OK" and then click "Next". 3. Read the "License Agreement" and click "I Agree". 4. Accept the default installation path: C:\Program Files\ewido anti-spyware 4.0 and click "Next", then click "Install". 5. After setup completes, click "Finish" to start the program automatically or launch ewido by double-clicking its icon on your desktop or in the system tray. 6. The main "Status" menu will appear. You can select "Change state" to inactivate 'Resident Sheild' and 'Automatic Updates'. If you choose to do this, then right click on ewdio in the system tray and uncheck "Start with Windows". 7. Select the "Update" button and click "Start update". If you are having problems with the updater, manua... Read more

2 more replies
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Question: Erratic mouse

I have a 64 bit Sony Viao tap computer.  Since upgrading to Windows 10 the mouse has acted erratically.  Solution?

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Question: Erratic Mouse

My mouse is behaving erratically it hi-lites everything the pointer crosses over
When the pointer crosses over a link or desk top icon it will open the link when
The pointer is near the edges of the page it grabs and the sides and won?t let go resizing the page
Just writing the curser will bounce back a word or line whilst iam typing
causing me to continue to make corrections
I have done a various scans but they haven't picked anything up

Please help this is driving me crazy

Computer Novice

Answer:Erratic Mouse

Have you tried as different mouse?
Sounds like you could have a stuck switch in this one.

2 more replies
Relevance 34.44%

S0metimes when I boot up it will not complete it. The sequence at those times is as follows, On switching, on the Bios window appears, then a white progress bar runs acros the bottom of the screen, Then the Microsoft window with the Microsoft logo appears with a horizontal bar in which 3 blue little squares run across from left to right but when it plays up the 3 blue squares are stationary, unlike normally when they run across about 6 times. After that it will go no further and the welcome screen does not appear. I then have to turn the PC off via the on/off button on the front of PC. On switching on again I am offered the option of starting normally or using last known configuration. Using either of those options will boot it up fully ok. The problem does not happen every time i bootup. My OS is XPhome sp2. Can anyone suggest what might be causing this please.

Answer:Erratic bootup sometimes.

Hi, I don't know what might be causing it, but in circumstances like that, it does no harm to run CCleaner click here when you have it up and running normally.

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Relevance 34.44%

my win 7 pro system seems to lose the mouse pick capability shortly after login. The mouse will move, but I can not pick any desktop icons. I can start things from the start button or task bar, and can pick and operate within an application, but cannot start anything by picking from an icon on the desktop.

Any ideas?

Answer:Win 7 Mouse erratic

Have you tried a different mouse?

1 more replies
Relevance 34.44%
Question: BSOD erratic

Hi everyone,
1 week, Windows 7 BSOD then restarts erratically

I tried:remove useless cards,
change my video card was very hot (107 ? C)
disable the sound card, EHCI, serial ports in bios etc etc
check the memory with the tool memory test at startup.
Nothing has corrected the problem.

I almost shot me with a water pistol.

Thanks for your help

Answer:BSOD erratic

Welcome aboard, Marc Alzieu.

Update display driver.

lmvm nvlddmkm
start end module name
fffff880`11237000 fffff880`11ff9000 nvlddmkm T (no symbols)
Loaded symbol image file: nvlddmkm.sys
Image path: nvlddmkm.sys
Image name: nvlddmkm.sys
Timestamp: Tue May 15 13:05:36 2012 (4FB20748)
CheckSum: 00DA5E91
ImageSize: 00DC2000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Latest NVIDIA ForceWare Video Drivers Windows 7

Update Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC

fffff800`0460abd8 fffff880`03d71632Unable to load image Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
lmvm Rt64win7
start end module name
fffff880`03d6c000 fffff880`03df1000 Rt64win7 T (no symbols)
Loaded symbol image file: Rt64win7.sys
Image path: Rt64win7.sys
Image name: Rt64win7.sys
Timestamp: Fri Jun 10 12:03:15 2011 (4DF1BAAB)
CheckSum: 0008B67F
ImageSize: 00085000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Get it from Realtek

I would suggest to not use Daemon tools as it is a frequent BSOD causer, but it seems that you know how to use it. Decide it.

Let us know the situation.

2 more replies
Relevance 34.44%
Question: Erratic computer

My computer pauses when I start programs. When I start IE, I get an error message, The instruction at "0x5a934001" referenced memory at "0x5a934001". The memory could not be "written". Firefox freezes my entire system when zooming in google maps. When I press most any radio button, thecomputer pauses and then does the action.

Have run spyware program and found nothing. Any thoughts?

Below is a copy of the logfile from hijack this:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:47:35 AM, on 1/16/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
C:\Program Files\Common Files\Intuit\QuickBook... Read more

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Question: erratic start-up

My computer is four months old, it works perfectly with one exception. Every now and then it will not boot up unleaa the electricity is switched off at the mains and switched on again after about ten seconds.I know this is a small complaint but would appreciate anyone knowing why this should happen.

Answer:erratic start-up

The difference between switching off at the mains and switching off at the computer front panel is that while the mains is on there is still a standby 5V applied too the motherboard. It's this 5V standby that enables the front panel switch to start up the computer and also, if it's enabled, to allow external activity such as a modem or LAN to switch the computer on. Although this is only a small niggle at the moment it could be the beginning of a more serious problem developing and shouldn't be happening. The retailer should sort this out for you.

2 more replies
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Question: Erratic downloads

For some time now all the d/l's stop and start multiple times. I d/l Firefox .6 this morning and it took over an hour to d/l 4.7MB, which should have taken 20 minutes. It was worse than it's ever been. Installing the updated Firefox didn't help either.

I use LeechGet d/l manager, but installed it after the problem started.

Win Me
v92 dialup modem
AllVantage ISP

Would appreciate any and all responses.

I need to mow my yard, so it may be a couple of hours before I can resond to any replies, but should be back within 3 hrs at the most.

Answer:Erratic downloads

7 more replies
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Question: erratic cursor

My cursor disappears. I can restore it by left clicking on the pad. it then disappears after flashing 25 times - this is every time.
this is mainly when using Word or Outlook but also on all programmes.

Any suggestions???

Windows 7


Answer:erratic cursor

Re-install the touchpad driver from the Sony Vaio website: Support for VAIO and Computing by Sony | Instruction Manuals & Updates

Or use an external USB mouse.

1 more replies
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Question: Erratic Connection

Hi Folks - have been having some odd things happening recently on my HP Compaq nx7010. This is a standard build Windows XP machine using Microsoft Office, and we use IE6 to connect.

First thing: My dial-up internet connection is playing up. Doesn't seem to be an issue with my ISP, and their helplines are drawing a blank. I will dial-up and hear the modem conencting, get the connection confirmed and then it immediately disconnects again. This happens repeatedly - now this has happened before and can be due to the ISP, but recently it has been doing more: it will repeatedly disconnect, and then repeatedly re-connect in the background without making any modem dialling noises or without us requesting a connect - even after we have manually disconnected. Eventyually we will get a permanent connection, but then this can disconnect us any time during our session. Any ideas? I have checked to see that there are no rogue autodiallers.

Second thing: Occassionally on boot up the screen resolution and desktop theme is reduced to a very low pixellated version. The only way to fix this is to restart. This has only started happening.

Appreciate any help or sugegstions!

Answer:Erratic Connection


This could very well be due (first problem first) to a port sharing problem. Here is what I would do if it were mine:

Why not give the following a try:

1) Download the newest and latest drivers from the modem manufacturer’s website. (I know, you have a disk, but download the newest and best anyhow.

2) Enter Start, Control Panel, System, Hardware, Device Manager and DELETE any references to any modem.

3) Shut down and physically remove the modem and then put the modem back in PCI slot #3 (Third slot down from the AGP slot)

4) Boot up and enter the BIOS setup menu.

5) In the BIOS setup menu find the PnP area. If you are running WinXP, then DISABLE Pnp….however, if you are using Win98, then make sure it is ENABLED.

6) Save and Exit

7) Boot back up and when the computer finds your modem, then load the drivers that have been downloaded from the manufacturer’s website. It may tell you that the latest and best are already installed, but install them anyway. (for example, WinXP only has v.90 drivers and not the most recent v.92 that are needed for best operation) If it says they are not digitally signed, then load them anyway. This is a long story, but I can assure you it is a money issue and a rip off from Microsoft in my opinion.

This should get you going!

1 more replies
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Question: Erratic touchpad

I have an erratic touchpad on my laptop, it is a Synaptics touchpad on an Advent laptop.Basically, when I touch the pad, quite often the curser will jump from one place to another, or sometimes will go back towards its original position when I remove my finger.Does this sound like a settings or driver problem? The pad is clean without any dust build-up. Any help appreciated.

Answer:Erratic touchpad

Driver may be corrupt. Have you a Optic mouse connected? if so try with it removed. If none of these sort it Go to Laptop web Site to see if there are any new drivers for touch pad

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Question: CPU temp erratic

i have just finished building a system for my brother in law. Intel mb and Celeron 2.5ghz CPU I have been running it for the last day and a half(not contiually)to make sure it is ok. I have just loaded XP Service pack two and then I checked the CPU temp using sisandra, to my amazement the temp was 12%Centigrade 50.4 Farenheit. This is the lowest temp I have ever seen on any of my systems, the fan is just a bog standrd CPU fan can this be right? or is sisandra recording a wrong temp somehow. I checked it a few mins ago in the BIOS and it is recording 50C now that is more believable if not a tad hot, now it is 29C it seems to be a bit irratic.

Answer:CPU temp erratic

BIOS is the one to check not a software one. this should work with a diode under CPU

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Question: erratic startup

My computer is behaving in a most erratic manner in as much as it will not boot up from cold until I switch the power button off - leave it for a couple of minutes - then it will usually boot. It will sometimes boot normally, but more often it behaves as above. I am running Windows XP.Would very much appreciate any help. - thanks.

Answer:erratic startup

At the times when it fails to run properly what actually happens, i.e. what shows on the screen when it stalls? It will help to know what stage is reached.

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