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Latest MS Update Causing Black Screen of Death

Question: Latest MS Update Causing Black Screen of Death

Latest MS Update Causing Black Screen of Death

There are reports that the latest round of security patches from Microsoft are causing a black screen of death for some people. Thankfully the problem only seems to affect Windows XP, Vista and Windows 7 users running certain security programs. A third party fix is available to anyone experiencing this issue.

Microsoft apparently made changes to the Access Control List (ACL), a list of permissions for a logged-on user. The ACL interacts with registry keys, creating visible desktop features such as a sidebar. However, the latest patches appear to make some changes to those registry keys. The effect is that some installed applications aren't aware of the changes and don't run properly, causing a black screen.

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Preferred Solution: Latest MS Update Causing Black Screen of Death

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Latest MS Update Causing Black Screen of Death

Microsoft Updates NOT Causing Black Screen of Death

Microsoft has released a statement regarding the "black screen of death" reports posted earlier saying that those claims are inaccurate and that none of the problems are caused by its security updates.

"Microsoft has investigated reports that its November security updates made changes to permissions in the registry that that are resulting in system issues for some customers," Microsoft security response communications lead Christopher Budd said in a statement. "The company has found those reports to be inaccurate and our comprehensive investigation has shown that none of the recently released updates are related to the behavior described in the reports."

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Microsoft?s latest round of security patches appears to be causing some PCs to seize up and display a black screen, rendering the computer useless. The problem affects Microsoft products including Windows 7, Vista, and XP operating systems, said the CEO and CTO for the U.K. security company Prevx. Prevx was alerted to the problem by users of its security software last week, the CEO said.

Microsoft apparently made changes to the Access Control List (ACL), a list of permissions for a logged-on user. The ACL interacts with registry keys, creating visible desktop features such as a sidebar. However, the latest patches appear to make some changes to those registry keys. The effect is that some installed applications are not aware of the changes and do not run properly, causing a black screen. Security applications seem to be particularly affected. The CEO said users of other security products have also complained about the issue, even going so far as trying to reinstall the operating system to fix it. Prevx has released software that fixes the registry to match the ACL settings, which should resolve the problem, the CEO said. Users could do this on their own by modifying their registry settings, but making alterations to those settings is risky since it can severely affect how the operating system runs. The CEO said Microsoft was likely just trying to fortify the security of the operating systems when it inadvertently made the error in its patches.

More http://www.computerwo... Read more

Answer:Latest Microsoft patches cause black screen of death

Someone posted a mention earlier, but it's now well and truly out of the bag as it has appeared in the mainstream news - evidently Microsoft wish to have every bit as much press as Apple did over their guest account glitch on Snowleopard...

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I am currently running Windows 7. My friend used my computer and when he did he installed a few programs that has caused a black screen with a cursor.
How do I find the virus causing this and remove it?
Thank You!

Answer:Is a virus causing my black screen of death?

You need to start a new topic in the malware removal forum.
 
Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
If you cannot complete a step, then skip it and continue with the next.
In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so we can close this one.
 
DO NOT bump your new topic. Wait for a response from one of the Team Members.

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So recently, I have been encountering problems with my computer lately.
The first has been trying to install the latest update for windows 10, but everytime it tries to install, it always ends up with the " Windows was unable to install updates undoing changes" message. The first few tomes this happened, I thought it was nothing to get worried about. After a few days I started getting black screens everytime I log in to my account. I've waited to see if the desktop would pop up but it took a whole 5 minutes to do so and the home menu wouldn't work either, and when I ran windows powershell, it seemed like it made it worse.

I've tried resetting my computer to factory defaults, but an error would come up saying that it was unable to reset my PC.

Help appreciated

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Ok so I'm a dork. I have a Dell Inspiron laptop that I downloaded PC Doctor to eliminate a fake trojan attack then decided to download McAfee as well. Big mistake. Now my system boots but comes up with a black screen, white cursor where the logon should be. I've tried rebooting in every kind of safemode. I've tried rebooting with the Vista reinstall disk, but no go there either. I figure I have a software conflict but how the heck do I get past the black screen so I can logon and deleted one or both of the softwares????

PLEASE HELP!

Answer:Software conflict causing black screen of death

Welcome
See if you can get into Ubuntu to acess your Vista. Once in you will have full access.
Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer - How-To Geek
As with any procedure there are risks. The worst is a reinstall of Windows.
You can back up first, as per the link and then use Ubuntu to access.

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Exploit:Java/CVE-2012-1723
 
Able to boot in Safe Mode w/ Networking, but nothing else beyond that. Been battling my machine since the Java nonsense hit the wild. Toshiba Satellite L305-s5894.
 
 
DDS (Ver_2012-11-20.01) - NTFS_x86 NETWORK
Internet Explorer: 9.0.8112.16421  BrowserJavaVersion: 10.15.2
Run by creeycraig at 12:48:17 on 2013-02-24
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.2939.2050 [GMT -6:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {B140BF4E-23BB-4198-90AB-A51A4C60A69C}
SP: Microsoft Security Essentials *Enabled/Updated* {0A215EAA-0581-4E16-AA1B-9E6837E7EC21}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\WmiPrvSE.exe
C:\Users\creeycraig\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\creeycraig\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\creeycraig\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\wbem\WmiPrvSE.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k Lo... Read more

Answer:Infection causing Vista Black Screen of Death

Greetings RC_Davis and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.
My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.
If you would allow me to call you by your first name I would prefer to do that.
===================================================Ground Rules:
First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounte... Read more

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I did the automatic update at the end of March. My desktop monitor began going black after 2-3 seconds after the update. I thought the monitor had died because it was old, so I bought a new monitor. Same problem!
If I turn the monitor off and then on again with the machine running, I can see the screen. the computer is working. I just can't see anything for more than a couple seconds.

Answer:How can I fix a black screen after the latest update in Windows 10?

Originally Posted by Windows Central Question I did the automatic update at the end of March. My desktop monitor began going black after 2-3 seconds after the update. I thought the monitor had died because it was old, so I bought a new monitor. Same problem!
If I turn the monitor off and then on again with the machine running, I can see the screen. the computer is working. I just can't see anything for more than a couple seconds. maybe the sleep settings are messed up? The time could be very short?

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I download bios my elitebook 2570p which running windows 10 64bit on this link http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5284308&swItemId=ob_166366_1&swEnvOid=419...I run the installer, follow the wizzard guide, until the reboot button appeared. after i press the button, the notebook reboot but screen not lit up, just the keyboard leds were lit up.I pressed win + b button but with no luck, caps lock blinking, sometimes numlock also blinking.then i hard reset by removing battery and press the power button for 15 seconds, it become worse because when i plugin the charger, no sign of light charging.  Any help would be appreciated? Thank you very much

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Hello! After applying the latest windows updates, the screen of X100e no longer displays any image at all, although I can still use it when hooked to an external monitor. It is not about F7 (switching between two monitors) because the computer seems not to recognize its own built-in monitor anymore. The same problem happened before, and I reintalled everything, and now again it happened with the same updates. I was wondering if technicians at Lenovo and Microsoft are aware of this problem. The following is the list of updates suspected to cause this problem:  Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2572078) Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008 x86 (KB2468871) Security Update for Windows 7 (KB2585542) Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2656351) Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008 x86 (KB2518870) Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008 x86 (KB2539636) Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008 x86 (KB2533523) I would appreciate any input regarding this problem. T... Read more

Answer:X100e black screen after latest windows update

What video drivers are you using ?If you have the stone age lenovo ones, try to use the updated mobility from AMDhttp://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/Updating-Radeon-HD-3200-Graphics-Driver-Help-R...

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Hello,

So yesterday I went to shut down my computer when Windows only gave me the option "Update & Shut Down" so I gave in and let it do its thing and update. I left it to update over night and came back this morning to a black loading screen with a little spiral spinning around and around. I could use my mouse but ctrl alt delete or any other shortcut didn't do anything.
Pics including specs and a photo of the loading screen here: Help - Album on Imgur

I've tried restarting it and booting up in safe mode but no progress unfortunately :/.
Any suggestions would be much appreciated
cheers

Answer:Windows 10 Black Loading Screen After Latest Update

Hi, there are numerous threads on this, albeit typically about the previous upgrade.
Here's one 15 pages long, which should provide some suggestions.
Solved Fix for windows 10 booting to a black screen - Windows 10 Forums

Please have a look through- various people found different solutions.
And feel free to search for more.

If you find a solution- please post back.. and if not, please post back with what you've tried. Good luck!

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Hello. After the Windows 10 update on the 9th May some of the newer games and also VR (HTC Vive) are causing black screen and the only solution is to hard reset. Details below.

On 9th May the following updates were installed on my system:

2017-05 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4016871)2017-05 Security Update for Adobe Flash Player for Windows 10 Version 1703 for x64-based Systems (KB4020821)

Following those updates, some of the more demanding games (Elite: Dangerous, Project Cars) are not working correctly, causing both of my screens to turn black and the whole system freezes (I can tell by mouse cursor not reacting to muse movements). The only solution is to hard reset my PC.

I can generally run those games, but after a few minutes the above happens - always. I can play other, less demanding games without any problems.

The same thing happens in 2D and when I use HTC Vive.

I have all the latest graphic drivers installed (nVidia 382.05) along with GeForce Experience and all the other components of my system are up to date. I am an advanced user.

Does anyone have a similar problem or knows how to fix it?

My rig:

Operating System
Windows 10 64-bit

PSU
BeQuiet 850 W Dark Pro 11

CPU
Intel Core i5 4590 @ 3.30GHz

RAM
G.Skill Ripjaws-X 16 GB Dual-Channel DDR3 @ 799MHz (10-10-10-30)

Motherboard
MSI Z87-G45 GAMING

Displays
Acer acer XB270HU ([email protected])
H191 ([email protected])

Graphics
ASUS NVIDIA GeForce GTX 1080 Strix 8 GB... Read more

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Hi everyone,
My desktop with Windows 10 stopped booting up a few days ago, I updated it and it booted up properly the first time. The computer was then taking forever to shut down so I force shut it off by holding the power button, and now I get the black screen after the windows boot logo before I can log in. I have it dual booting with Linux, and Linux is working fine but I need Windows working. I've tried entering safe mode, and I can get to the recovery window but then everything is frozen, my keyboard becomes unresponsive. I thought that maybe my NVIDIA drivers needed updating but I can't update them now. I've tried looking for different solutions online and on these forums, but nothing works so far. My mouse cursor does not show up. I created a windows recovery usb and I can get into the recovery screen, however my keyboard and mouse become unresponsive and I cant do anything. The LED's don't even light up when I press caps lock.
Another thing I've noticed now is that sometimes when I turn my desktop on, it'll boot up for a few seconds, then shut down. It'll happen 3-4 times before it finally boots up and runs.
I'm not sure how else to proceed with this and I've tried looking around for help, any help would be greatly appreciated!

Answer:Black screen after latest update, can't get into safe mode

Hi, check your disk.

Maybe you can do that from Linux. Otherwise download and boot from Kyhi's boot DVD/USB drive available from the top of the Software and Apps section here.

It boots into its version of Win 10, and you can see the list of utilities available when you go to download it.

HDTune is on it; I also recommend Hard Disk Sentinel (trial) which you can download as a portable program.

Please post the result (screenshot/photo) using the icon above your post to the left of the video icon. Thanks.

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Yesterday I installed an update for Win 8.1 (It was around 90 some mb) after I login I only get a black screen with a useless white cursor. Screensaver works fine, when I do a CNTRL/SHIFT/ESC the task manager box pops up for a few seconds and disappears. I was able to create another user account and everything works fine, but I need to get my first account working properly ASAP. Any ideas? Thanks!!!

Answer:Latest Windows 8.1 update - after login black screen only.

Is there a way to access all of my programs from my original administrator user account? That would work too. I set up my new user account as an administrator too. Thanks.

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Hello. After the Windows 10 update on the 9th May some of the newer games and also VR (HTC Vive) are causing black screen and the only solution is to hard reset. Details below.

On 9th May the following updates were installed on my system:

2017-05 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4016871)2017-05 Security Update for Adobe Flash Player for Windows 10 Version 1703 for x64-based Systems (KB4020821)

Following those updates, some of the more demanding games (Elite: Dangerous, Project Cars) are not working correctly, causing both of my screens to turn black and the whole system freezes (I can tell by mouse cursor not reacting to muse movements). The only solution is to hard reset my PC.

I can generally run those games, but after a few minutes the above happens - always. I can play other, less demanding games without any problems.

The same thing happens in 2D and when I use HTC Vive.

I have all the latest graphic drivers installed (nVidia 382.05) along with GeForce Experience and all the other components of my system are up to date. I am an advanced user.

Does anyone have a similar problem or knows how to fix it?

My rig:

Operating System
Windows 10 64-bit

PSU
BeQuiet 850 W Dark Pro 11

CPU
Intel Core i5 4590 @ 3.30GHz

RAM
G.Skill Ripjaws-X 16 GB Dual-Channel DDR3 @ 799MHz (10-10-10-30)

Motherboard
MSI Z87-G45 GAMING

Displays
Acer acer XB270HU ([email protected])
H191 ([email protected])

Graphics
ASUS NVIDIA GeForce GTX 1080 Strix 8 GB... Read more

More replies
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Hi, So 2 nights ago my computer updated the new Windows 10 Version 1607 for x64-based Systems.  It's working ok when in use, but after my computer goes on a screen saver mode and I return to it, a black screen comes on with nothing except for the cursor.  I can't do anything so I have to manually shut it down (today I've done this 3 times already) and once it comes back up, it takes longer to take me to the log in screen and then log in.I'm frustrated and mad that this new update is affecting the performance in my computer. Please help asapThanks in advanceMarjorie

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Hello all,

I am fixing a computer which has a black screen of death. Just the cursor and black screen. No control alt delete, no sticky keys, and I checked every registry key in the windows nt folder pretty much. I reinstalled and reupdated after backing up the data. The computer worked fine with the basic install. I updated it - I just let it run all the updates and went to bed. I get up the next morning and black screen of death is back. So, the original installation is still on there (I have two installations of vista now but preferable to get the old one working as that had the programs on it). Would it be possible to uninstall updates externally? I can hook the hard drive up to another computer via usb. It doesn't have any backups of the registry to roll back to, but if I could uninstall all the updates I could create one and slowly work my way forward. I just don't know how to uninstall vista updates from outside of the OS. Any of you know how to go about doing that?

Answer:Vista Black Screen of Death after Update

It sounds to me like the shell might not be loading. Check the registry entry at

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

and make sure that the Shell entry is set to explorer.exe
I don't really know if this is your problem exactly, but it's worth a try.

Also, can you get into safe mode? If not, updates are probably the least of your problems.

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Hello!I'll start from the beginning.Last night when i was shutting down my computer, it installed a windows update.I wake up the next morning and when boot up my computer it is a black screen however i can see my cursor. I noticed that my explorer.exe was not in the task manager process list so i launch it doing file -> new task -> explorer.exe but it just crashed afterwardsWhat i can do:-Alt+Ctrl+Del-Open up task managerI have tried:-Running Malwarebytes and SUPERantispyware to remove malware and it did detect malware but nothing happened-Going into my Registry and deleting iexplorer under Image File Execution Options (explorer.exe was not present)-Doing Sfc /SCANNOW-Making sure explorer.exe is the only thing in the shell-Using Shellexview (something like that)-Safe mode several timesWhen i press f8 when booting-I cannot do a system restore because there are no restore points-Nothing is wrong with the memory-The repair option is uselessWhat i cannot do-Use a disc since i dont have a disc drive -I cannot use a windows 7 ISO to use the repair option-When installing windows 7 for usb, the installer doesnt show up
I have a 3 month old computer
I am trying to avoid losing all my data but worst case scenario i might have to. Please help

Answer:Black Screen of Death after windows update

Black screen issues are difficult to solve.  You can spend weeks trying to fix them, only to find that nothing works.
At work we finally gave up on trying to fix them.  Now we attempt a System Restore point - and if that doesn't work we'll wipe the hard drive and reinstall Windows.
 
You've got several choices here:
- try to work on it
- backup your data (either by running a bootable disk, or by slaving your hard drive to another computer).
- wiping the OS and starting over.
 
IMO, the easiest thing here would be to backup your data and then wipe and reinstall Windows
I'd suggest that you obtain recovery media from the PC Manufacturer.
Most manufacturer's will provide compatible USB media for systems that came without a DVD drive.

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Hi All
I do computer repairs for friends and family and in the past 4 days 4 have asked me to fix their computers. They are all running windows 8 or 8.1. After logging on the screen goes black The curser still moves but that's as far as it gets.
This appears to have happened after the latest set of windows updates. Does anyone know the exact update that is causing the problem.
Thanks

Answer:Black screen of death after windows 8 update on 4 computers so far

No but reports of 800MB to 1.5GB of updates.
Wouldn't be so bad if users could easily get to System Restore to get up and running again till further info appears.
click here

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Please give me some advice on how to solve this since I just installed the August updates to my computer. By the time I restart my computer and logged on I only see BSOD. I tried booting in safe mode with network and it is working. Is there any solution to boot in normal mode again? Please Help Thanks!

Answer:Black Screen of Death After Windows Update August

Hi,
 
Try to delete the file c:\Windows\System32\FNTCACHE.DAT  and see if after this you can boot in normal mode.

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Don't know if anyone can help. I was in the middle of updating vista while also installing a printer. Once the printer was installed I clicked to restart the computer without completing the vista update. Since then I cannot get to windows AT ALL. I only get to the "windows did not shut down properly" screen etc etc. Which ever I choose, be it safe mode, last stable configuration, normal etc the compuet loads to a black screen and white mouse cursor only. I have also gone to the Bios and tried botoing from CD with the vista disk and get EXACTLY the same result.

I have no backup boot disc and am wondering how to comlpetely format the harddrives and if i can manage that, then load vista again from scratch.

P.S. Vista is a pain!
 

Answer:Problem with Vista update, black screen of death!

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Hello, so this morning I got the latest update for my windows 8.1 machine, and now it is getting a black screen during startup. It does the acer startup screen with the logo, and then proceeds to get stuck on a black screen. I can get into the recovery menu but when I tried to enter safe mode, it got hung up trying to log in (infinitely loading). I have also already tried refreshing, and a hard reset. Please help!

Answer:Newest Windows 8.1 Update Causing Black Screen on Startup

What do you mean by hard reset? If you can get to the System Recovery Options you could try doing a System Restore to before you did the update.
System Restore - How to Do in Windows 8

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Everything was working fine before I installed the latest Windows 10 automatic update. Now I can boot to the login screen and things looks good, but after I login I?m stuck on a black screen.

I can see a mouse cursor and if I hit curl+alt+del I immediately get the customary blue screen with options to Lock, Switch User, Sign Out, etc. But if I choose the Task Manager option I go back to the black screen and get a spinning cursor for a few seconds, then it goes back to being a regular cursor and nothing happens. So basically I?m stuck on this black screen. It?s not COMPLETELY black, since I can see the cursor, I just can?t go anywhere.

I can also, sort of, boot into safe mode. After login I?m on a black screen that says ?safe mode? in the corner and I see black and white Windows start button in the bottom left. Unfortunately, moving the cursor anywhere to the edge of the screen (eg over the Windows start button) shows a spinning cursor and if I click, it says ?The application is not responding. The program may respond again if you wait. Do you want to end the process?? but of course neither option has any effect, it?s always a spinning cursor.

Any ideas?

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Everything was working fine before I installed the latest Windows 10 automatic update. Now I can boot to the login screen and things looks good, but after I login I?m stuck on a black screen.

I can see a mouse cursor and if I hit curl+alt+del I immediately get the customary blue screen with options to Lock, Switch User, Sign Out, etc. But if I choose the Task Manager option I go back to the black screen and get a spinning cursor for a few seconds, then it goes back to being a regular cursor and nothing happens. So basically I?m stuck on this black screen. It?s not COMPLETELY black, since I can see the cursor, I just can?t go anywhere.

I can also, sort of, boot into safe mode. After login I?m on a black screen that says ?safe mode? in the corner and I see black and white Windows start button in the bottom left. Unfortunately, moving the cursor anywhere to the edge of the screen (eg over the Windows start button) shows a spinning cursor and if I click, it says ?The application is not responding. The program may respond again if you wait. Do you want to end the process?? but of course neither option has any effect, it?s always a spinning cursor.

Any ideas?

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So this is this 2nd time this has happened after using defraggler (and PC asking for random windows update)!
-I defragged my PC during the day for about 5 hours.
-I got home, paused and stopped the defragging.
-I go to shut-down my PC and get 2 options: 'update and restart' and 'update and shut-down'. I choose the latter option.
-PC updates for a bit before shutting down. I wasnt directly at my PC when it 'updated', but I think it was on about 20% update, then I heard it shut off. I presumed it was a really quick update
-So..PC shuts down, I wait 10 seconds then power PC back on. Windows 10 logo, a fuzze circular moving update dots appear.
-My PC auto logs into my MAIN current account and bam..black screen of death with white mouse cursor on screen. I tried logging into 1 other account..black screen. I managed to log into a 3rd account and it was fine.

This happened TWICE now. Both times it was a: I defrag, then get the windows update, (pc shuts down), then turn on pc and black screen of death.
Why on EARTH is this happening? Is it defraggler moving my 'Windows update files' around or something? Is it a corrupt windows update 'coincidence after defragging my PC twice'.
I am too scared to defrag my PC again. its about 10% fragmented. I am thinking of either running chkdsk repair / fix to find issues? Or last case, just doing a complete re-install of my PC / Windows
Please help my issue
Here is a pic of my defragged HD if it helps

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Hello everyone! I have a clients Compaq CQ57-229WM laptop here that I put a new SSHD + OS / WIN 7 Home Premium, upgraded the ram. Well after installing almost everything I decided for some stupid reason to let HP Support run it's thing. I did this to mainly get all the programs that come with the laptop when purchased new.

Well it chose to update the BIOS and started before I could stop it. Halfway through the BIOS update ( which should have went perfect, everything else installed perfect and I had it with 0 fragments after installing the OS and a bunch of programs ) the laptop just froze. I left it on like that for hours and hours hoping it would just finish the BIOS update. If I didn't have bad luck I'd have no luck because the next day I had to pull the battery to shut it off. When I powered it on of course there was no BIOS post and I got the classic "it's on and running, fans spinning keeping it cool, caps lock light blinks BLACK screen of death.

So of course I tried to re-install the BIOS with a flash drive formatted with an HP TOOLS but that didn't work. I renamed the BIOS files 60 different ways just to get the laptop to accept and install them and not one of them worked. I kept reading the way to find out what to rename the BIOS files that are important is in the platform but I couldn't find it I guess because none of the tons of different names I gave the files worked.

Now I am here wondering / begging for any ones help that will tell me the exact method ... Read more

Answer:Black screen of DEATH / laptop froze during BIOS update

From my experience with retail PC's and laptops, using the brands support update utility...I've never heard of any of those updating the BIOS by itself or automatically.

I'm afraid since the BIOS update was botched is some fashion that the damage is done. You may have to contact HP/Compaq directly and see if there is some thing that can be done through them. This may involve sending it off for repair....that is if they can fix it and if they can it would be costly.

2 more replies
Relevance 73.39%

I did a Windows Update. My computer was fine for a few minutes, then the blue screen appeared. My son quickly turned off power to my computer. He said the blue screen indicated that I was losing physical memory...When I started up my computer several minutes later, it got me to the user accounts screen. I decided to watch and wait, and again the blue screen popped up. Again, my son turned off power to computer...After several minutes, another attempt was made to start up the computer...All that came up were black screens...First the BIOS screen with the energy star appears, then goes black, then a black troubleshooting screen saying "We are sorry for your inconvenience..." with a count down clock of 25 seconds. This cycle of BIOS screen and troubleshooting screen repeats, until I again turn off the computer manually. This has happened before. It was solved by me getting so frustrated that I stored the computer until I could decide what to do. I just recently pulled it out of storage, and, lo and behold, it was up and running again...until today. Any suggestions? Also, the video card keeps popping out whenever I move the tower. Should I replace the computer case or junk the tower and start all over again?
 

Answer:After windows update, blue screen of death, then alternating black screens

Thank you for viewing my thread. Unfortunately, no one has replied since posting the threat, so I have gone elsewhere.

zerosmommy
 

1 more replies
Relevance 70.11%

Hello everyone.

I have a Toshiba Satellite L450D-13X computer for the kids, and for the price it's a good laptop. Have had no issues with it until two weeks ago when the screen froze for the boys whilst playing a game and downloading a program from the net. Had to do a force shutdown and since then we have a BSoD on every boot-up. This is what we have tried:

On 'Starting Windows' we are given an option of either 'Launch Startup Repair' which ends up as BSoD or 'Start Windows Normally' which reverts back to the 'Starting Windows' option list.
Any attempt to enter 'Safe Mode' results in BSoD.
Attempting to boot an ISO of the Windows Recovery Disk on a USB key (we did highlight it and promote it to the top) results in BSoD. Borrowing a proper Window 7 installation DVD and highlighting this as an option results in BSoD.

In fact, the only option we used that threw up something different was using advanced boot options. On one of these options we got the Blue Screen of Death with the following information:

Unmountable_Boot_Volume
Disable Bios Memory Options such as caching/shadowing

Tech info

Stop: 0x000000ED (0xFFFFFA80023C2CDO 0xFFFFFFFFC0000185 0x0000000000000000 0x0000000000000000)

I don't mind erasing the hard drive and starting again, there's nothing on it that's critical. I'd very, very much appreciate a steer on this. Checked the web for stuff and nothing seems to assist in any other options. I am not particularly tech literate but can follow instruc... Read more

Answer:Satellite L450D-13X - Black Screen of Death/Blue Screen of Death

Perhaps the HDD is faulty?

Run a HDD surface scan to check for problems. You can use Hitachi DFT or SeaTools (Google is your friend)

3 more replies
Relevance 68.47%

As of these last few days, I've been noticing that some applications appear to be stuck in 'always on top' mode for some weird reason. For example, I know applications like Windows Task Manager has an "Always on top" feature, but this seems to be happening with almost every other application at random.

Even Google Chrome is remaining on top for some reason, and I cannot even get to Windows Explorer unless I shift + win + arrow key (to move it to another monitor) or unless I minimize Google Chrome.

Has anyone been experiencing this lately or have any suggestions as to how to fix this?

Answer:Latest update causing applications to remain 'always on top'

None here, but we don`t run Enterprise.

If this is an employers PC, you should address all questions to your IT department.

9 more replies
Relevance 68.47%

I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
POST
BIOS
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

Answer:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

15 more replies
Relevance 68.47%

In need of serious help.*
To begin, I am stupid and haven't backed up any of my files so for now a windows reinstall is out of the question. (unless it's completely necessary) okay, so the problem: I was using my computer as normal. Then while on Google Chrome, it started getting slow and said "not responding" this happens all the time, to everyone so I waited and then the dreaded Blue screen of death appeared. Didn't get a look at what it said because it shut down almost immediately. After that it loaded as normal? Which is weird, I think. But got stuck after startup on the black screen of death. All I have is a cursor. Can't do ctrl+alt+del, can't load any of the safe modes. When I go on startup repair, it says "no restore points" on system restore and "could not detect a problem" on system repair or whatever it's called. There must be something to fix this?! :/ I live in hope that the whole system doesn't need to be wiped clean because as I said, I stupidly haven"t backed up my files.*

Can anyone help?? Please?

Answer:Stuck on black screen of death, after blue screen of death

this sounds like it should be a BSOD thread, post a seperate thread in the BSOD section following the posting instructions for BSODs, make sure you include the dump files, if you don't know how to do that, it should tell you in the BSOD posting instructions.

9 more replies
Relevance 68.47%

I just got the new HP Envy a few days ago, and regularly every 30 minutes or every few hours I am getting a black or white screen of death. Leaving the computer on does nothing; though stopping it and restarting has always worked thus far. It is not overheating.

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Relevance 68.06%

Hi, I've got a T61, 7662-CTO, running Windows XP sp3. I recently ran the Thinkvantage system update, which attempted to update some of the thinkvantage drivers, including the power scheme manager. After the download, Window's Data Execution Prevention started to interfere with the install.  I downloaded the updated driver manually, turned off DEP, and installed manually. Since then, all my ThinkVantage functionality has started to act up.- Power Schemes don't work- None of the Fn + F# keys seem to work, except Fn + F4- the blue thinkvantage button stopped workingIf I start the ThinkVantage programs from the start menu, then some of the programs work okay (but not power schemes) Am I the only one facing these issues?  Any advice would be helpful. -Q

Answer:Latest thinkvantage system update causing many problems...

After calling Warrany Support (woo hooooo), I found that the hotkeys driver needed to be reloaded.  That fixed the Fn+F# key issues, but my power manager is as messed up as it was (even after reinstalling the driver). As a matter of fact, the Power Manager issue persists only on my admin account.  My sibbling's account doesn't seem to have any problems with it.  The problem was that the power profiles were not being activated when selected, and some of the profiles were removed (like Power Source Optimized, Maximum Battery Life, etc...).  

1 more replies
Relevance 68.06%

I recently updated the BIOS on my z30c pt263e as per advice from the toshiba update application installed on my PC.

Since that update, my LAN (wireless) and bluetooth have been behaving abnormally, including:
Connecting to various wireless networks, but not being able to access the internet. In order to do so, I have to do a wireless troubleshoot in windows, which resets the wifi adapter, then it works againIf I switch between networks (say a wireless, to a hotspot wireless on my phone) it does the same thing. Will connect to the network, but not access the internet, necessitating the same resetBluetooth has started to work abnormally at the same time, including saying my bluetooth keyboard is paired, but it won't recognise any input from my keyboard.

I've since downloaded and reinstalled both the LAN and Bluetooth drivers from the Toshiba website. This has NOT fixed the problem.

If toshiba is not aware or not going to do anything about this, can someone please post a link to the previous BIOS version (which isn't available when I search on the EU support site) so I can at least verify if it was the BIOS update causing the problem

Answer:Portege Z30-C Latest BIOS update causing LAN and BT problem

Could anyone post the immediate prior BIOS for z30c PT263E. The one recently released (24 January) seems to have resulted in me having new Wireless networking, and bluetooth problems.

1 more replies
Relevance 67.24%

Hi
My first time I had this BlackSOD problem was while playing BF3 , a few months ago, one day all good , next BlackSOD , the only way out, was a reboot , as keyboard and mouse where non- responsive. The only thing I had done was install an ATI 13.1 beta driver. I got rid of it and went for the normal one ATI driver 13.1
Since then I have come to suspect the drivers for ATI, ( now using 12.10 non Beta, tried ATI 13.1 ones still got the BlackSOD) & Razer deathadder when I was using the Synapse 2.0 version. I'm now using the legacy DeathAdder_driver_v3.05_Eng instead. Still getting BlackSOD.
But since I'm here posting , I would like know how to stop the BlackSOD. as would half the planet.
At this time 3/5/2013 my PC has been running for hours will out any problems , using the ATI 12.10 but last week , when I was using the ATI 13.1 drivers it took 6 attempts of trying to get the PC to stay ON.
As of the 3/5/2013 PC boots up with out any problems , Until of course I run anything like a GAME!. Then I can be certain a BlackSOD will happen at some point. like a few nights ago while playing BF3 for a few hours. BlackSOD in the middle of a game, The BF3 gamers nightmare!.
I tried to do an Up-grade using my Win 7 64 home , that is, keep all my stuff and let window re-install itself , but the Windows Compatibility Report comes but BLANK , only saying "An error prevented a required compliance check from completing. Cancel the installation... Read more

Answer:Black Screen of Death or Black Gaming Screen of Death

First things first update your BIOS it is very old:


Code:
BIOS Version: American Megatrends Inc. 1304 , 2/08/2011
Next uninstall the following it is likely doing more harm than good:


Code:
Start Menu\Programs\Wise Care 365
Start Menu\Programs\Wise Disk Cleaner Free
Start Menu\Programs\Wise Registry Cleaner Free
Start Menu\Programs\Wrye Bash
Next run some hardware tests the errors you are getting indicate possible hardware failure / defects:
Furmark will stress test your GPU
FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net





Quote:
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit


Also report the temperatures of your GPU at idle, and when it maxes out during the stress test
Next run prime95 this will stress test your ram/CPU:
http://www.mersenne.org/freesoft/





Quote:
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTe... Read more

9 more replies
Relevance 67.24%

Hi been tying to solve BlackSOD for awhile now, can be very in frequent problem , then at other times, I will get a lots of Blacksod all at once.
PC will fail most of the day for days on end. Then Balcksod stops for while , like right NOW. Today PC booted no problems able to post.
Last night PC would not work at all, for hours. PC was going into a BlackSOD , when staring Windows. or soon after desktop appears.

Here are my specs: All compents where bought in 2011 at PC D.I.Y , store PC D.I.Y then built the PC. , not me :)

OS: win 7 64 bit Home premium , purchased at PC D.I.Y install by PC D.I.Y on the 17/01/2011 or thereabouts, ( reading off invoice).

AGE OF SYSTEM HARDWARE: All components where new when built on the 17/1/2011, or thereabouts.

AGE of OS: OS has not been re-installed since it was first installed, but have re-installed from a backup 12/12/2012 approx. ONCE, to try and stop BlackSOD. which started sometime in FEB/March 2013.

CPU: Intel 17650/3.00Hz/4.8GTs QPI/8M CACHE/LGA1366

GPU: ATI 6950 using ATI 12.10 version using older driver as 13.1 driver Blacksod still happened.

Motherboard: ASUS Sabertooth-X58 LGA1366,6DDR3,SATA3,UBS3,RAID,RMGS-6GBRM

PSU: PWCO-HX-750 , Corsair HX-750 ATX Modular PSU 140mmFAn 80Plus sliver

CASE: Antec 900 Two Black ATX Tower Case, lots of fans

System manufacturer: ?
Exact mode number: ?

Answer:Black Screen of Death or Black Gaming Screen of Death

Hello,

How are the temps and voltage readings? If the PC is currently overclocked please reset back to defaults for testing purposes

Boot into the BIOS and post the temp and voltage readings. Usually Under Hardware Monitor,PC Health Status, or similar.

Once you have this info Install HWMonitor and take a screenshot of the program at idle and under load.

There could be a possible problem with the processor that could be caused by heat or voltage, or a bad CPU.

Download and install Prime95 (if you don't already have it installed) and perform the test
-Open Prime95 and choose Just stress testing
-Run each test (Small FFTs, In-place large FFTs, and Blend) for a few hours each to see if there are any errors produced or critical temps reached.

Code:
===============================================================================
Common Platform Error Record @ fffffa8008925038
-------------------------------------------------------------------------------
Record Id : 01ce475c64645785
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 5/2/2013 17:42:27 (UTC)
Flags : 0x00000002 PreviousError

===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa80089250b8
Section @ fffffa80089251... Read more

7 more replies
Relevance 67.24%

A recent windows update at the begining of march (07/03/2014) has resulted in the battery failing to charge, the charging/connected to mains icon in the system tray area to flicker then disappear. The battery would discharge until the power cord was removed then reattached. It would then momentarily charge then stop. Thankfully I created a system restore which removed the following possible culprits: KB2929961KB2930275KB2894853KB2913760KB2919394KB2919442KB2928680 Windows Action Centre advises the Lenovo Energy management software is no longer compatible once you install the updates. I reinstalled the updates at a later stage having followed the reccomended procedures: Unistall Microsoft ACPI-Compliant Control Method Battery - Doesn't work - it reinstalls itself after each reboot. Disabling it didn't work either. Download the latest Energy Management Software - I am Using the latest version. 8.0.2.20 Uninstalling the updates restored the battery charging function. Can you investigate please?

More replies
Relevance 66.01%

Hello,

I've got a Acer Aspire M1640, when i updated my Nvidia Geforce 9300GE driver as the driver i had was 2008.. i updated it to the 2010 driver. Then the computer was being really slow and the blue screen of death come up. I restarted and it was fine but slow, now everytime i shutdown the blue screen of death comes up saying something about a crash dump then restarts.

Can anyone help me?

Thank you
Mike
 

Answer:Blue Screen of Death After Installing Latest Driver

13 more replies
Relevance 65.6%

Hello everyone.

I have a Toshiba Satellite L450D-13X computer for the kids, and for the price it's a good laptop. Have had no issues with it until two weeks ago when the screen froze for the boys whilst playing a game and downloading a program from the net. Had to do a force shutdown and since then we have a BSoD on every boot-up. This is what we have tried:

On 'Starting Windows' we are given an option of either 'Launch Startup Repair' which ends up as BSoD or 'Start Windows Normally' which reverts back to the 'Starting Windows' option list.
Any attempt to enter 'Safe Mode' results in BSoD.
Attempting to boot an ISO of the Windows Recovery Disk on a USB key (we did highlight it and promote it to the top) results in BSoD. Borrowing a proper Window 7 installation DVD and highlighting this as an option results in BSoD.

In fact, the only option we used that threw up something different was using advanced boot options. On one of these options we got the Blue Screen of Death with the following information:

Unmountable_Boot_Volume
Disable Bios Memory Options such as caching/shadowing

Tech info

Stop: 0x000000ED (0xFFFFFA80023C2CDO 0xFFFFFFFFC0000185 0x0000000000000000 0x0000000000000000)

I don't mind erasing the hard drive and starting again, there's nothing on it that's critical. I'd very, very much appreciate a steer on this. Checked the web for stuff and nothing seems to assist in any other options. I am not particularly tech literate but can follow instructions.

Thanks in... Read more

Answer:Black Screen of Death/Blue Screen of Death

Hi, malbekh; and welcome to the forum. Please read these threads and post back. We will be glad to help you.

[1 - Novice] How to ask for help with a BSOD problem

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

2 more replies
Relevance 65.6%

i believe virus deleted a system 32 exe file it is a confident guess. I have a true black screen nothing at all comes up doesn't load anything no hot keys work. windows 7 hp laptop I need to know if I can get into bios if f keys don't work, cd repair disk don't work. what can I do power button and wifi button lights up on keyboard and fans are running but black screen no response. it is not a graphic card problem not a hardware problem at all. please help

Answer:Black Screen of Death true black no keys work at all!!!HELP

Do you see the bios splash screen?
Did you ever enter BIOS before, so you know how to do it?
Do you see the win7 animated welcome screen (prior to logon)?
------
cd repair disc .... you mean this? System Repair Disc - Create

4 more replies
Relevance 65.19%

A friend of mine has started having problems with his pc... After telling me his issues, I suggested he follow MajorGeek's malware removal guide. All was going well until he got to the Malwarebytes scan. Two minutes into the scan ... BLUE SCREEN OF DEATH!! I suggested he try a 2nd time and it happened again.

Any one know why this might be happening??
And what he can do to remedy the situation??
He's running XP
 

Answer:Malwarebytes Causing Blue Screen Of Death

Some other program or malware may be causing this....however, if he is following the Read and Run First instruction, he just needs to continue on....as it states, if one thing does not run, move on to the next.
 

3 more replies
Relevance 65.19%

Hi Guys

Wonder if you can help me please. I keep getting the blue screen of death. My browser won't always work either. I've run NOD32 and Malware and it finds virus traces, but can't seem to clear them. They keep coming back.

Below is a log...... (let me know if you need further info)

Many thanks in advance.



Malwarebytes' Anti-Malware 1.41
Database version: 2784
Windows 5.1.2600 Service Pack 3

14/09/2009 21:48:29
mbam-log-2009-09-14 (21-48-25).txt

Scan type: Quick Scan
Objects scanned: 109005
Time elapsed: 9 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BITS\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemRoot%\system32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> No action taken.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wuauserv\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemroot%\system32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> No action taken.

Folders I... Read more

Answer:Virus Causing Blue Screen of Death!

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

1 more replies
Relevance 65.19%

I had an incident with my computer and system check. It hid everything and caused some problems. Everytime I tried to log in into my computer, I was welcomed with the blue screen of death. I was helped here, and I got rid of the enemy.

Now, the only problem I have is SigmaTel Audio!
This is the result I got when I ran "BlueScreenView"

==================================================
Dump File : Mini032112-02.dmp
Crash Time : 21/03/2012 04:30:42 p.m.
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xf6d4fff0
Parameter 3 : 0xa9898b9c
Parameter 4 : 0x00000000
Caused By Driver : sfng32.sys
Caused By Address : sfng32.sys+2ff0
File Description : SFLKPORT.SYS
Product Name : Sonic Focus, Inc SFNGXX.SYS
Company : Sonic Focus, Inc
File Version : 7, 0, 0, 3
Processor : 32-bit
Crash Address : sfng32.sys+2ff0
Stack Address 1 : sfng32.sys+914
Stack Address 2 : ntoskrnl.exe+17129
Stack Address 3 : ntoskrnl.exe+9ed11
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini032112-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

I'm not sure if I posted this in the right section of the forum. I know from verrryy little to nothing about computers. =/
 

Answer:SigmaTel causing the blue screen of death

Do you onboard audio or do you have a sound card installed?
 

9 more replies
Relevance 65.19%

I have just bought a second digital camera for my daughter for xmas a Konica kd100, i thought i would try it out to make sure everything was ok, and although the camera is working fine i cannot connect to the computer. First, i have installed the driver software from the cd and rebooted the system,everything fine,then inserting the usb cable into the computer and the camera brings up detecting new hardware followed by updating files then detecting something to do with usb and then crash,blue screen with the error message" a fatal exception occured in VXD USBSTOR(01)"Can anyone help? - I have a pentium lll 500, 256mb ram, windows 98 SE which are all ok for system requirements, 2 original usb ports + 2 usb ports via pci slot. Did recieve a warning on loading driver that a conflict could occur with software Easy cd creator 4 which i had on my system and needed updating,so i uninstalled it completely first before continuing but still crashed.Other usb ports run scanner,printer and my digital camera.
 

Answer:[SOLVED] camera causing screen of death

16 more replies
Relevance 64.37%

HELP!!!I have some kind of virus or trojan that is causing the Blue Screen of Death problem. I have tried running Malware Byte's Anti-Malware and it seems to find and (supposedly fix, Quanrantine and Delete) problems/infections everytime I run it! But after reboot in Safe Mode (the ONLY mode I can use and not get BSOD), it again finds the same set of problems! I can't now install or remove any programs either because the Installer is shut off in Safe Mode! "Holy circular reasoning nightmare - Batman!"In general it is finding things like this:Rootkit.AgentTrojan.FakeAlertTrojan.AgentHere is my HiJackThis file - please help! This is my Business server computer and I am dead in the water without it!Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:41:34 AM, on 9/25/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\E... Read more

Answer:Bad Malware Or Virus Causing Blue Screen Of Death

to BleepingComputer.comI want to apologise that it has taken so long to get back to you. We on the HJT Team are working as fast as possible to get your log answered.If you do not still need help, please let me know, so that I can move on to other users who still need help.Please take note of the following:While a HJT Team member is working with you, please refrain from making any changes to your computer.Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.Please reply using the button in the lower left hand corner of your screen.Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave, and if there is no contact for that amount of time I will have to assume you have "vanished" .If you would still like help, please follow the instructions below:We need to create an OTViewIt ReportPlease download OTViewIt by OldTimer.Save it to your d... Read more

2 more replies
Relevance 64.37%

Hi Guys

Wonder if you can help me please. I keep getting the blue screen of death. My browser won't always work either. I've run NOD32 and Malware and it finds virus traces, but can't seem to clear them. They keep coming back.

Below (&attached) is the log, as requested.


DDS (Ver_09-07-30.01) - NTFSx86
Run by SeanKate at 21:47:23.95 on 15/09/2009
Internet Explorer: 8.0.6001.18702

============== Pseudo HJT Report ===============

uLocal Page = \blank.htm
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uStart Page = www.google.com
uWindow Title = Windows Internet Explorer provided by Yahoo!
uDefault_Page_URL = hxxp://uk.yahoo.com/?fr=fp-yie8
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: WebFerret: {a58686ed-fc46-44c3-95c6-4a812ab776f1} - c:\program files\ferretsoft\webferret\FerretBand.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs... Read more

Answer:Virus Causing Blue Screen of Death! Can't remove.

Did I beat you guys with this one, as I didn't hear anything back?

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When I try using the drive to import music off a CD or to play a DVD after a few minutes the system crashed. Any ideas why?
 

Answer:Solved: CD/DVD drive causing blue screen of death

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Can someone please help me out...everytime i connect my wireless mouse to my laptop after about 5 or 10 minutes of usage the blue screen of death appears. Now I've unistalled the driver software several times I even installed it from the www.logitech.com and still I'm having a issue. Does anyone have a solution??
 

Answer:wireless mouse causing blue screen of death

Does the laptop stay running just using the touchpad?, sounds more like a heat problem than mouse problem. ed
 

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I have an HP with Vista. We just started getting this error. The machine boots up, and then within a few minutes the screen blacks out and goes to a blue screen with while letters - not googd.

I did a full McAfee scan - no change. I disabled the cognac program - no change.

Mos tof the time after bootup Ialso get a screen popping up several times saying !~tmpa.exe has an error.

Thank you
 

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hi, am having trouble with my laptop (Dell Inspiron) using Belkin router and dongle. It works fine in my office where the router is but when I go ito the lounge the connectivity is completely rubbish. When I try and run diagnoistics and repair, I get the blue screen of death with the error code of Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 00000018
BCP2: 00000002
BCP3: 00000000
BCP4: 92DA1A03
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
I assume that the issue is being caused by something but have no idea what or how to fix.

any idea or suggestions would be appreciated!

Cheers

Garry
 

Answer:Wireless issue causing Blue Screen of Death?

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Newegg.com - ENCORE USB Audio&#47;Video Grabber ENMVG USB 2.0 Interface

Is the product. It was working great, at first but, now, it's refusing to give me an image in the software and, when I disconnect it, it's now giving me a blue screen of death. This, specifically:

http://i55.tinypic.com/1fv2te.jpg


Any suggestions to get it working again? I tried repair installing the drivers/software interface and even uninstalling and reinstalling, got the same result.

Answer:Video Recorder causing blue screen of death

  
Quote: Originally Posted by MetroidJunkie


Newegg.com - ENCORE USB Audio/Video Grabber ENMVG USB 2.0 Interface

Is the product. It was working great, at first but, now, it's refusing to give me an image in the software and, when I disconnect it, it's now giving me a blue screen of death. This, specifically:

http://i55.tinypic.com/1fv2te.jpg
Any suggestions to get it working again? I tried repair installing the drivers/software interface and even uninstalling and reinstalling, got the same result.


That error code means this but we cant be definitive till we have the DMP/


To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.

To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

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I try to keep our laptop up to date and virus free, but my kids just never cease to amaze me by crashing the computer every few years. I come home to find my Dell Inspiron laptop freezing at bootup, so I made a boot disk to try and run chkdsk since I can't get it to boot into safemode - and when the bootup disk ran I got this message..... "A problem has been detected and windows has been shut down to prevent damage to your computer. ...... blah, blah...... STOP: 0x0000007E (0xC0000005, 0xF748E0BF, 0xF78DA208, 0xF78D9F08)  ***** pci.sys - Address F748E0BF base at F7487000, Datestamp 3b7d855c******* I know I might not be able to fix it, but I figured it was worth a try reaching to a possible guru on the internet. I've had my computer whiz friends help me out of a bluedeath screen before from a virus, but that was many years ago. I imagine things may be different today or not. PLEASE HELP IF YOU THINK YOU CAN!!

Answer:virus causing blue screen of death hardware malfunction.... PLEASE HELP!!

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer. 1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.2. The fixes are specific to your problem and should only be used for this issue on this machine.3. If you don't know or understand something, please don't hesitate to ask.4. Please DO NOT run any other tools or scans while I am helping you.5. It is important that you reply to this thread. Do not start a new topic.6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.7. Absence of symptoms does not mean that everything is clear.If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line. *************************************************************************This may help. Please keep in touch.

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I have been getting the blue screen of death on my Dell Inspiron 600m running Windows XP Home Edition Version 2002 SP2 w/ Intel Pentium M processor 1600 MHz 299 MHz, 1 GB of Ram (only hardware not factory - installed recently).

I was given this laptop as a Christmas gift as the donor received a new one on boxing day It was given to me with this error and I suspect it is from the new(er) memory installed but cannot be certain as I have no references to go on.

I had enough of this reoccurring error very quickly so I reinstalled the OS clean and fully updated the system with Microsoft updates including SP2, the computer also has quite a bit of expensive software I installed and is virus free according to trend micro IS PC-cillin 2007.

The memory that came out of this unit is in with the laptop bag stored in the new memory packaging, the new memory is: Times Two(2) units = KTD - INSP8200/512 (512MB Memory Module) Equiv. Dell(R) P/N: 311 - 1356 (Sodimm DDR Inspiron) ........ whatever that means! The old memory that was removed says: Again Times Two (2) units = Infineon HYS64D32020GDL-7-B 32M x 64 SDRAM - B2V40212332G - PC21000S-2033-0-A1 - 256MB,DDR,266,CL2 ......... Again, whatever that means.

Here is the screenshot of the technical info in the error report which was sent to Microsoft:

Here is the screenshot of my installed devices:

If anyone can let me know what I should do to correct this problem, please let me know, any ideas guys? Is there a diagnostic tool I coul... Read more

Answer:Solved: Is Installed Memory Causing Blue Screen of Death?

Please do not double-post. Repetition of this infraction can lead to penalties.

http://forums.techguy.org/windows-nt-2000-xp/672698-blue-screen-death-laptop-due.html
 

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When I start wmp/ there is an embedded wmp player on a website, I get a message saying the computer has found new hardware and I should install it. I press cancel and then it says the hardware isn't properly installed, etc etc. Usually after that it works fine, but today and once before a blue screen appeared saying there was an error and windows XP had to shut down. It does a physical memory dump and then I have to turn off the computer and restart. I haven't installed any new hardware lately, so is it possible that I have a virus? I've done and Avast scan and a Spybot scan and they both came up clean, so could someone check out my HJT log and see if there's anything that isn't supposed to be there?

Thanks!

Logfile of HijackThis v1.99.1
Scan saved at 13:00:00, on 07/11/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\oracle\product\10.2.0\ORAMOB\bin\isqlplussvc.exe
C:\oracle\product\10.2.0\ORAMOB\BIN\TNSLSNR.exe
C:\oracle\product\10.2.0\ORAMOB\jdk\bin\java.exe
C:\WINDOWS... Read more

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I am running Windows Vista Home Premium on a laptop about 2 months old. I have completely removed all traces of the pre-installed Norton 360 program using Symantec's removal program.

I am running AVG Anti-Virus (Free Version Only) I have disabled Windows Firewall and Windows Defender prior to installation, and downloaded the latest certified Vista-Compatible version.

The installer has been attempted "Run as Administrator" and also normally.

It gets to either 99% installed and then the BSOD happens or else it gets to Setting up ZoneAlarm and then the BSOD happens.

I see

STOP 0x000000D1 IRQL_NOT_LESS_OR_EQUAL

and fwpkclnt.sys a bit further down on the screen.

Windows does a full memory dump. I have tried everything I can find on ZoneAlarm's support forums and still no luck! (http://forum.zonelabs.org/zonelabs/b...ssage.id=74279)

What is ZoneAlarm's problem with Windows Vista and any idea what to do to fix it?
I don't want to use Windows built-in crappy firewall!

and yes, I do know that fwpkclnt.sys has something to do with the Windows Firewall....I just want a better firewall than that POS!

Operating System: Windows Vista Home Premium
ZoneAlarm Software Version: 7.1.x (Vista-compatible)
Product Name: ZoneAlarm (Free)

I have also posted this in the Windows Vista forum, because I couldn't figure out which to use. Sorry.
 

Answer:ZoneAlarm causing Blue Screen of Death (BSOD) referencing fwpkclnt.sys

UPDATE: I ran Microsoft Windows Debugging Tools (available at: http://www.microsoft.com/whdc/devtools/debugging/default.mspx) and this is what I got.

Hope this helps!

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000078, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 8e6831f2, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: 00000078

CURRENT_IRQL: 2

FAULTING_IP:
fwpkclnt!FwpsQueryPacketInjectionState0+46
8e6831f2 8b4878 mov ecx,dword ptr [eax+78h]

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: System

TRAP_FRAME: 9b62f52c -- (.trap 0xffffffff9b62f52c)
ErrCode = 00000000
eax=00000000 ebx=00002006 ecx=9a860da0 edx=00000000 esi=9a957c98 edi=84062a98
eip=8e6831f2 esp=9b62f5a0 ebp=9b62f5a4 iopl=0 nv up ei pl nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202
fwpkclnt!FwpsQueryPacketInjectionState0+0x46:
8e6831f2 8b4878 mov ecx,dword ptr [eax+78h] ds:0023:00000078=????????
Resetting default scop... Read more

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I am running Windows Vista Home Premium on a laptop about 2 months old. I have completely removed all traces of the pre-installed Norton 360 program using Symantec's removal program.

I am running AVG Anti-Virus (Free Version Only) I have disabled Windows Firewall and Windows Defender prior to installation, and downloaded the latest certified Vista-Compatible version.

The installer has been attempted "Run as Administrator" and also normally.

It gets to either 99% installed and then the BSOD happens or else it gets to Setting up ZoneAlarm and then the BSOD happens.

I see

STOP 0x000000D1 IRQL_NOT_LESS_OR_EQUAL

and fwpkclnt.sys a bit further down on the screen.

Windows does a full memory dump. I have tried everything I can find on ZoneAlarm's support forums and still no luck! (http://forum.zonelabs.org/zonelabs/board/message?board.id=inst&message.id=74279)

What is ZoneAlarm's problem with Windows Vista and any idea what to do to fix it?
I don't want to use Windows built-in crappy firewall!

and yes, I do know that fwpkclnt.sys has something to do with the Windows Firewall....I just want a better firewall than that POS!

Operating System: Windows Vista Home Premium
ZoneAlarm Software Version: 7.1.x (Vista-compatible)
Product Name: ZoneAlarm (Free)
 

Answer:ZoneAlarm causing Blue Screen of Death (BSOD) referencing fwpkclnt.sys

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Cause the error because lost or miss file System
1. Insert the Windows XP bootable CD into the computer.
2. When prompted to press any key to boot from the CD, press any key.
3. Once in the Windows XP setup menu press the "R" key to repair Windows.
4. Log into your Windows installation by pressing the "1" key and pressing enter.
5. You will then be prompted for your administrator password, enter that password.
6. Copy the below two files to the root directory of the primary hard disk. In the below example we are copying these files from the CD-ROM drive letter, which in this case is "e." This letter may be different on your computer.
expand e:\i386\Lsass.ex_ c:\windows\system32\
7. Once both of these files have been successfully copied, remove the CD from the computer and reboot.

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Hi there

YMMV but I'm not so sure about this one --it has a certain charm and probably will be liked by younger users on these boards -- however it's worth a look.

After latest Office 2016 update there's the BLACK Theme . I don't have Office 365 but I'd imagine same thing.

Looks a bit like this (I think it's been 100% cloned from Linux Oxygen Black theme !!!!!).





Note I'm using RETAIL - not the preview version.

cheers
jimbo

Answer:Office 2016 latest update BLACK Theme

Dark Grey is nice too.

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Hi there
after latest update to Office 2016 (x-64) the Black theme has been it seems withdrawn.

Current Version 16.0.67412017



Cheers
jimbo

Answer:Office 2016 - Latest update - Black Theme now Gone

I'm part of an Office 365 ProPlus Subscription, and I'm using the latest version (16.0.6001.1068) and it looks just the same.

I don't think it looks much different to what it used to.. mind you it might just be me..

3 more replies
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Hi there

YMMV but I'm not so sure about this one --it has a certain charm and probably will be liked by younger users on these boards -- however it's worth a look.

After latest Office 2016 update there's the BLACK Theme . I don't have Office 365 but I'd imagine same thing.

Looks a bit like this (I think it's been 100% cloned from Linux Oxygen Black theme !!!!!).





Note I'm using RETAIL - not the preview version.

cheers
jimbo

Answer:Office 2016 latest update BLACK Theme

Dark Grey is nice too.

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Hi there
after latest update to Office 2016 (x-64) the Black theme has been it seems withdrawn.

Current Version 16.0.67412017

https://www.tenforums.com/tutorials/4...e-windows.html


Cheers
jimbo

Answer:Office 2016 - Latest update - Black Theme now Gone

I'm part of an Office 365 ProPlus Subscription, and I'm using the latest version (16.0.6001.1068) and it looks just the same.

I don't think it looks much different to what it used to.. mind you it might just be me..

28 more replies
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When screen protector is put on Lumia 950 it causes screen to go black during a call. You then need to press the power button to recover the screen. Without the screen protector there is not an issue. It is a tempered glass screen protector.

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I have DELL Inspiron Laptop 1720 and it caused a Blue Screen of Death error within first couple of hours. I begugged the error in the two files that I am uploading. The first one says that it is because of some driver error and the second one which was debugged from Memory.dmp of about 300 MegaBytes also says in the middle that it was due to Memory Corruption as well.

Could someone please explain it more clearly to me which file is right and do I still need to check my Memory because the laptop is still brand new.

debuglog.txt has been debugged from mini040808-01.dmp of size 135K from windows\minidump folder.

debuglogmemorydmp.txt has been debugged from \windows\memory.dmp of size 300 MegaBytes.


Both of the \windows\minidump and \windows\memory.dmp belong to the same Blue Screen of Death Error.

The Blue screen of death was very quick and I did not get any chance to note down anything at all thats why I debugged them.

Then again yesterday I got one more Blue Screen of Death Error while restarting Windows and it was " IO System Verification error in HIDCLASS.SYS (WDM DRIVER ERROR 220) (HIDCLASS.SYS + 2484 at 909Af484).

Please help if the Blue Screens of Death belong to software or hardware problems.

Other than those two Blue Screens of Death the system has been working absolutely fantastic and I have not received any other error messages within the Windows Vista ever since I bought it on 08 April 2008.

Do you guys think it is serious issue wit... Read more

Answer:Brand new Dell Inspiron 1720 Laptop causing Blue Screen of Death

I am attaching the zipped original minidump file. I am still curious to know the reason for that blue screen of death please.

If I can, I will try to get everything out of Dell Australia's Total Satisfaction Policy to avoid any hassles in future with the hardware problems with this laptop.
 

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Hi, thanks for checking my question. I haven't found an answer to my particular situation:

Dell xps m1430 laptop w/vista (32).

It all started with a blue screen w/scrolling text after the fated restart. The blue screen text said "if this is the first time you've seen this message..." and then comp restarted, again showing the blue screen, then restarted into windows repair mode, after repair mode tried to fix the problem comp restarted, then the screen went black / blank right after the little windows loading animation (where the bar keeps moving from left to right and there's a small windows logo).
It all happened fast, so there may have been steps I forgot, but that's the jist of it.

Now screen always goes black / blank during startup after the windows loading animation, so I can't start windows in normal mode.
I can start in safe mode if I manually force shutdown by holding the power button, so I'm not imploding with fear... ok I am.

Possible causes:
1. This occured right after installing 11 vista updates (that restart was when I saw the blue screen)

2. Also occured the restart after running a patch called "Vista TCP/IP and UAC AutoPatch 6.0" I downloaded it from softpedia, the developer was listed as defcon, and their website listed was securevista.net, but the site is down(I found this out after the problem occured). The patch had lots of positive reviews, and lots of people on other sites also suggest using it to re... Read more

Answer:Solved: Black screen of death at startup, all began with a blue screen

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Hello.

Just today, I turned on my computer and got the blue screen of death, so I restarted my PC. Then a black screen came up saying "Windows could not start beacuse the following file is missing or corrupt : \windows\system32\config\system."

You can attempt to repair this file by putting the winxp cd in etc...

Now when i turn on my computer there is just a black screen showing, with nothing at all on it.

Any ideas anyone?

Thanks very much for your help.
 

Answer:Blue screen of death, boot problems, black screen startup

It's a nasty error that requires some persistance and resourcefullness to overcome without a clean install.

If you have a Windows CD or have the recovery console installed, you might want to have a go at these directions.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;307545

Forum example of a successful recovery here:

http://forums.techguy.org/showthread.php?s=&threadid=195985
 

3 more replies
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 Hi all,First post!  My Dad's Lenovo laptop goes to a black screen when starting up, so is unusable.I haven't seen it in the flesh yet but have started to research things for him and have found that 'black screen' shows up quite a lot for Windows 10 and Lenovo PCs! We were so impressed with my Dad's PC I've ended up with the same model myself:Lenovo YOGA 500 Convertible Laptop, Intel Core i7, 8GB RAM, 256GB SSD, 15.6" Touch Screen.Also labelled as: Yoga 500-15IBD Laptop (ideapad)  I see some people mentioning hardware failures and others device driver problems with the graphic card etc. but haven't read a definite cause/fix for this so far. I've just found this recent critical BIOS update for this PC which mentions the black screen problem:Software name: BDCN63WW Version 63[Important updates] Fix Win 10 lid close black screen issue.http://support.lenovo.com/gb/en/products/Laptops-and-netbooks/Yoga-Series/yoga-500-15ibd/downloads/D...I haven't seen this mentioned in the forums? Has anyone else used this?If the PC always boots to a black screen I'll obviously have trouble installing this! I'm hoping that it will boot in Safe Mode or I'm going to have some trouble installing it?! I don't know whether to install the BIOS update on my own machine which is running fine - I think I'll wait until I see my Dad's laptop first which will be in a few weeks. Has anyone had any experience of this BIOS update or other comments on this?Thanks. &nb... Read more

Answer:Yoga 500 'BLACK SCREEN' - BIOS update: "[Important updates] Fix Win 10 lid close black screen issue"

I'm still wondering about this... I've just updated the Lenovo Companion after seeing it mentioned in another thread. It looks like this s/w is supposed to scan the PC and recommend Lenovo updates - critical and nice to have ones. Initially the Companion was showing a critical update for Lenovo SHAREit and a recommended one for my BIOS. It says I'm currently on BDCN28WW and offered something like v61 and not the 63 I mentioned in my first post? After letting it update SHAREit and re-scanning the BIOS update is no longer being offered and still shows me on v28 ??? I'm not sure I trust this 'Companion' app!My laptop seems to be running fine so I don't want to break it updating the BIOS if it's not required. For all I know my Dad's broken one may be broken because it upgraded?! Does anyone else use/trust the Companion app?And has anyone else seen it change it's mind on recommended BIOS updates?Thanks.

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The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

Answer:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

8 more replies
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Nothing but Black screen (fan, leds work) after flashing the latest bios...

Is there anything I can do, or just new bios/motherboard can help? (I tried resting the battery, F8 key..) Thanks in advance

Answer:Black Screen after flashing the latest BIOS

I presume BIOS is screwed up. What you need is professional help with this so contact nearest service provider and ask for help.

By the way: check this forum using advanced search option. In the past I saw several interesting threads about BIOS recovering. I?m pretty sceptic about it but maybe you will be lucky and find solution.

4 more replies
Relevance 61.5%

I recently bought a custom build PC,Here are the specs:

Intel core i3 3.1GHz
Asus p8h61m Mobo
4gb ddr3 ram
500 gb hdd
400 watt psu
Asus Nvidia GeForce GT610 Graphics card(note:this version of the card has no cooling fan build on)

When I browse the internet (facebook,youtube etc.) It happened a few times where my pc screen would go black and the only way I could get it back was if I restarted my pc manually.
But then when I played a certain game (Arma 2) It aslo crashes every time I play it(Same thing happens as I mentioned above)
I reinstalled my windows on the pc to see if it would fix,but no good.
Now I think its down to overheating because I monitered it through GPU tweak while browsing it gets 30-40 degrees celcius (35ish degrees idle)
Then when I play arma 2 it gets to around 45-65 degrees celcius
Could this cause my pc to black screen and crash?
Im think of getting another fan to place near the graphics card as there is only a cpu heatsink fan and another fan next to it.
Please reply I would be grateful

Here is my exact graphics card if you need to have a look : http://www.custompc.ie/asus-geforce...press-20810mhz1200mhzlow-profile-101373-p.asp
 

Answer:What could be causing a black screen?

Your temps are fine. 65 degrees Celsius is not high for a GPU. Have you tried different driver versions? If you haven't, I suggest going to the Nvidia website and downloading the latest for your card.
 

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So for the past 2 weeks I've been crashing none stop usually after playing game for about an hour or just browsing or watching a movie, its a mixture of Page fault in none page area, Memory management, IRQL not less or equal, among others. I don't know whats causing the crashes or any help would be greatly appreciated. i had this laptop for since early december 2009.

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Turion(tm) II Dual-Core Mobile M500, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 3836 Mb
Graphics Card: ATI Mobility Radeon HD 4200 Series, 320 Mb
Hard Drives: C: Total - 291444 MB, Free - 24376 MB; D: Total - 13495 MB, Free - 2249 MB; F: Total - 99 MB, Free - 95 MB;
Motherboard: Hewlett-Packard, 3642
Antivirus: Norton Internet Security, Disabled
 

Answer:Blue screen of death, Freezing, and black screen

Have you installed anything lately? There could be some program or service doing something that isn't needed.
How's the case temperature? Perhaps it's running too hot.
 

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I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/

I have one SSD 120gb in the C:/ which it host the operating system and some minnor programs, in a HDD which is my D:/ drive there I have my games.

ASRock 990FX Extreme 9
AMD FX 8350
Kingston Hyper X 120GB SSD
WD black 500GB HDGB HDD
Corsair Vengeance 8gb Ram 2133Hz
Windows 8

Thanks for the time, if more info is needed I willl gather it and post it

Answer:How do I fix windows blue screen of death and black screen

Update, seems that some tweaking did fix the problem, go to search and type power, in the left click on the one that says change what power buttons do, then uncheck the box that it says turn on fast startup (recomended) then save changes and a restart and youre done -at least for me it worked-

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Problem:
1) When booting the computer, after the motherboard splash screen the screen turns black and nothing happens. Everything is still on and the fans are running.

PC Spec's:
Motherboard: Asus M4A78-E SAM3 780 ATX
Processor : AMD Athlon II X4 620 2,6GHz 2MB, 95W, AM3
RAM: Corsair 4GB DDR2 800MHz/Cl5/XMS2-6400
Graphics (x2 Crossfired): XFX PCIe HD5750 512 MB
Power supply: Corsair VX 450W
HDD1 (Windows 7 (64) installed): HD500GB Samsung SP SATA-2 7200RPM Spinpoint F3
HDD2: 250GB storage
DVD: DVD RW Samsung 22X DL

This PC has been in use for approximately a year.

Facts:
1) When I turn the power on, all fans start running like they normally do
2) Using the ASUS Express Gate splashtop that launches before the motherboard splash screen I'm able to browse all my files on both harddrives
3) Pressing DELETE at the motherboard splash screen takes me to the Bios Setup Utility, which I can navigate
4) At the Bios Setup Utility, it says that the Primary IDE Master and Primary IDE Slave are "Not Detected". Not sure if this is significant.
5) According to the Bios Setup Utility it should attempt to boot from the correct HDD. Trying to boot from the second HDD yields the same results.
6) Pressing TAB at the motherboard splash screen to view BIOS POST Message only leads to the same black screen
7) Switching the monitor made no difference
8) The monitor can't find a signal from any other ports

I'm at my wit's end. I do not und... Read more

Answer:Motherboard splash screen - then black screen of death =(

I went into the Bios Setup Utility and reset to factory defaults. I then changed the boot order so that I would boot from DVD before HDD. For some reason this did it. It now works. Maybe it just needed time to rest? Because this hardly sounds like the solution to my problem.

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Hello

I have a computer running Windows 7. Last night the computer was running fine. This morning when I turn it on, i get a black screen. To fix the problem I conducted a system restore. After it finished restoring, the computer restarts and everything worked fine. To make sure if everything was in working order, I restart it again. After the "Starting Windows" screens comes up, I get the Blue Screen of Death. I can't even read what the error says because the computer just restarts itself. I did not connect anything new to the computer. I performed a hardware diagnostics to see if it was a hardware failure but no error was found. I can't even get into safe mode. The SFC.exe will be my next step.

Answer:Windows 7 Black Screen then Blue Screen of Death

The SFC.exe did not work either.

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I am running windows 7 Ultimate 32 bit and facing with a big problem,I suppose.
-Black screen sometimes appears after windows is starting(after this)
-Blue screen of death always appears when I am trying to connect for more than 7/8/9/10 times on some of wireless networks,and very rarely appears when I'm playing a game or doing something on the internet.
-Some programs freeze sometimes such as Firefox,DivX Player,Winamp...
Please help me guys!
 

Answer:blue screen of death,black screen,freezing...

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While attempting to restore a previous backup of my system (with Norton Ghost 15), I got an error, and the system rebooted. Upon reboot, I get the black screen of death with just the cursor instead of the usual login screen. I have tried the following thus far:
These all give me the black screen of death with movable cursor:boot in safe mode
boot in safe mode with networking
boot in safe mode with command prompt
last known good configuration

I did an initial system startup repair which went through and said it repaired it, rebooted, but no change.
I did a pre-boot diagnostic test - nothing
memory test - nothing
tried restoring from restore point, but it says I don't have any (LIES! BLASPHEMY!)
tried restoring from restore point on external disk - seemed okay, then failed.
chkdsk - found some stuff, fixed it, no change.
tried ctrl+alt+del on black screen of death - nothing
Now, I know that the hard drive itself is alright, that is, the information is still all there still. While I can't give you exact specs, I can tell you that I am on a Dell Studio XPS running Win7 home premium 64 bit. I'm at a loss as to what else to do. Despite being a black screen, with just a movable cursor, the system still appears to be running, as every few minutes, it will show the "thinking" cursor, where it shows the little circle next to the arrow. If anyone has any tips or suggestions, it would be greatly appreciated.

hugs and kisses,
Amplitude

Answer:Black Screen of Death during boot, before login screen

hi,

Known issue some users have it others don't did you try Why is my screen black when I start Windows 7? or this mentions a "black screen of death" fix but i would be verry carefull running executable files from unknown sources

Windows 7 Black Screen Of Death Fix

also this http://www.everything-microsoft.com/2009/12/01/windows-7-bsod-black-screen-of-death-freeze-and-potential-fix/

but it also points to external sources microsoft should fix the issue or that *.exe should be authenticode signed so you have a way to verify it's trustworthy.

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During warcraft 3 ROC, i was about 40 min into the game and my entire system just basicly died to a BSOD "black screen of death" Anyone have ANY ideas as to what could have caused this? Its XP Pro, which ive only heard about this once before but it was a long time ago, and i know its not a tempeture issue because Core Center would have warned me of a temp that would have been high..... Oh and i couldnt get the system to turn off with the power button for 10 seconds, so i had to flip both power switchs in the back to shut down.....

Answer:Black Screen of Death???

I hope you mean Blue Screen of Death?

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Hello,

I am having terrible problems with what seems to be only occuring in my Incredimail program. Every time I open an email/click a link/edit settings...etc., my pc reboots itself. I am using Windows XP Home as my OS. Here is my HJ log just in case it's not just Incredimail. I have totally uninstalled and then reinstalled Incredimail and it is still occuring:

Logfile of HijackThis v1.99.1
Scan saved at 9:37:41 PM, on 6/7/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\MultiAppNT.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\AOL\1133319488\ee\AOLSoftware.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\progra~1\yahoo!\YCentral\YahooCentral.exe
C:\PROGRA~1\MICROI~1\INTERN~1\KEMailKb.EXE
C:\PROGRA~1\MICROI~1\INTERN~1\KPDrv4XP.EXE
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Muiltme... Read more

Answer:Black Screen Of Death

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I've got this Systemax computer that was handed down to me... It's doesn't boot up, but it tries. When I hit the power button, the fans go, but nothing on the screen at all.

Anyone have any ideas where to start diagnosing the problem?

Thanks,
Mike
 

Answer:Black Screen of Death?

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I went to turn on my laptop this morning to print out my project before class started. Unfortunately for me, i recieved the black screen of death. This means that i got a black screen with a little white cursor in the upper left blinking. I waited and waited thinking that maybe the operating system would loan eventually; that was not the case. I restarted it and once again i got nothing. Is this a serious problem? and if so how can i fix it?
 

Answer:Black Screen of Death!

Welcome to TSG....

Do you have the recovery or restore software for this computer?

Also some system specs along with make, model, OS, and service packs installed would be good.
 

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Was working on the laptop when all of a sudden it blue screened. I was unable to copy down the code before it reset, but once it turned back on, the desktop is black. This happens right after I login. The taskbar is still there but there is no start button. I can boot into safe mode and its works ok. I've checked the event viewer and the main thing seems to be saying: The driver detected a controller error on \Device\Ide\IdePort0.

Specs:
HP dv4t-1400
Windows 7 64-bit

Thanks in advance

Answer:Black Screen of Death?

If this is recent, you might want to try the System Restore option through the Windows safe mode.That should restore any changes that is causing this problem.

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I have been able to sort this problem out but thought it might be beneficial to others who may have the same issue.
 
The issue I had was a black screen after logging into my profile on Windows 7. I could only see my desktop in safe mode.
I did several searches and found some resolutions on the internet that did not work. One of my colleagues suggested that I run combofix to see if that would resolve the issue. While setting up the combofix program to run (in safe mode) I got a message stating that I needed to turn off my anti virus software - avast. I could not find any instance of the program running in my task manager, so I removed the program completely and rebooted. Voila - the black screen problem was solved. I could see my desktop again. I have seen quite a lot of people having the same issue as I, so I hope this will help
 
Anyway I still ran the combofix, and the results are:

ComboFix 13-10-16.02 - normusic 17/10/2013 21:13:11.1.2 - x86
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.2010.912 [GMT 1:00]
Running from: E:\ComboFix.exe
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\program files\DealPly
c:\program files\DealPly\DealPlyIE.dll
c:\program files\DealPly\DealPlyIE64.dll
c:\program files\DealPly\DealPlyUpdate.exe
c:\program files\DealPly\DealPlyUpdate... Read more

Answer:Black Screen of Death

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===There are still issues to cover.Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Check off the element(s) you wish to keep.Click on the Clean button follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Sn].txt (n is a number). Please downloadJunkware Removal Tool to your Desktop.Please close your security software to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete, depe... Read more

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I have tried so many ways to fix my computer. The most common method to fixing the black screen of death seems to restarting from a recovery point but my comp doesn't have any :(. can you help?

Answer:Black screen of death

Restart the computer and press F8. In the Advanced Boot menu (Safe Mode etc) choose Repair Your Computer. If you have a Windows DVD you can also boot from the DVD and choose Repair Your Computer.
You also can download the ISO image of Seatools in my signature. Burn the image to CD using IMGBurn. Also in my signature. Boot off of the newly created CD and run the Short and Long tests on the HDD. If either test fails, the HDD needs to be replaced.

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"
MainBoard: K7VMM+
Bios: AMIBIOS Version 7.1a
Chipset: VIA KM266 & VT8235

I have a black screen - and its death!
I have built a new system arround a K7VMM+ main board. But when I turn on the computer I get a blank screen.

I have tried to reset the bios using the jumper (JP2), and doing so after removing the batery. I have also tried holding down the Page Up key before I switch the machine on (and also the Insert key).

I am using an Athlon 2000+ processor, but have also tried a 2200+ and 2400+ processor. I am using 256MB of PC2100 RAM.

I can not boot up, or go into the BIOS. There is nothing on the screen at all. The power works fine to other devices (fan turns, power to the Hard Drive), and the entire system works with a different main board. ie all components work except the main board. The monitor and keyboard are also working.

I think there is a problem with the BIOS. Is there some way to reset to the default settings, that I have missed. I have tried everything that I can think of, without any succcess.

Any bright ideas welcome,

"
 

Answer:Black Screen of Death

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my daughters laptop has developed the dreaded black screen,it wont boot in safe mode,wont boot from a recovery disc & none of the F keys work.....there is no screen loading at all,just black...any ideas?
 

Answer:black screen of death

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HI,and hope all is well with the members....i turned my laptop on and received this message... windows could not start because of the following file is missing or corrupt: \windows\system32\config\system..... I am trying not to loose my files, when doing this but if i have to, so be it... i also put the original cd in to reinstall, and repair, and both would not install...pleaseeeeeeee if there is anyone that can get my pc back up and running ...my family and myself would gratefully appreciate it..thank you and GOD BLESS YOU!!! *moderator edit: removed email address and offer to provide phone number. - Queen-Evie* 

Answer:Black screen of death

I'll report this topic to appropriate helpers.
Hold on...

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While surfing the web ,y internet became slow so i restarted my computer while on the force log off screen my niece force shut down the computer using the physical button.
Now when i turned it back on it went to the acer screen with f2 for set up and f 12 for boot menu. Then the screen with the blinking caret (-) cam on for about 5 seconds then the screen went black , I've waited 30 minutes while looking for fixes , all of them said you needed a disk witch i don"t have because my laptop came pre-loaded with windows 7. I just got this laptop for x-mas. Is there any way i can fix it without the disk? Could i bring it to best buy or geek squad for a fix , can they fix it ? Also i turned it on and off multiple times and one time it beeped over and over with no code then the battery stopped working. Is my brand new Laptop broken?

Answer:Black screen of death?

Well, let me think.. If you don't have either a recovery CD/DVD or a Windows CD/DVD, you probably have a recovery partition hidden somewhere on the HD.

You are still able to access the boot menu, aren't you?
If so, I'd try using a live CD (e.g. Ubuntu) to try and save any important document on an external USB drive first, then try re-imaging the laptop with the image that (hopefully) is included in a hidden partition on your HD.

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I have an older dell latitude D610 laptop and recently went to turn it on and just as soon as the loading screen goes off it turns black with a cursor in the left hand top of the screen. That's all it does. On other computers i' ve had you could press F8 on the load screen and load windows from an earlier point but this one only has F2 and F12. I need help please
 

Answer:Black screen of death

The Dell Latitude D610 is a 2005-era laptop that came with Windows XP.

When was Windows 7 installed in it?

----------------------------------------------------------
 

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Hello,

Last Saturday, my wife turns on the computer and says that when she tried to log in, it would just display a plain black screen.

As I investigated, sure enough, when I log in, I only get a black screen. I can move the mouse freely, but nothing is visible. I have tried the following:
The Prevx fixshell.exe program
Ran malware bytes antimalware in safe mode
CTRL+ALT+Delete & Ran new task: "explorer.exe" and I also tried "C:\Windows\explorer.exe"
I also tried copying a new 'explorer.exe' file from a fresh install of my exact OS from my laptop.
I verified my registry at HKEY_Local_Machine\Software\Microsot\Windows NT\Current Version\Winlogon to make sure 'shell = explorer.exe', but still nothing.

Nothing seems to be working. I can boot into Safe Mode just fine and see everything. But I can't boot into my computer/user normal anymore. I really can't do an OS reinstall right now. Please help!

Answer:Black Screen of Death - Tried Everything, what now?

Do the following steps in safe mode.Click Start Menu
Right click My Computer/Computer
Click Manage
Click Device Manager from the list on the left
Expand Display adapters
Right click each display adapter in that list and click Uninstall (do not hit OK when the dialog pops up after clicking Uninstall)
Put a tick to delete driver software for the device and click OK
Restart Windows in normal mode

If you continue to have the same problem or other problems, let us know.

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Hopefully I am in the right forum here. Sorry if I am not.

I ran into a problem the other day. I was playing everquest 2 when i got the infamous blue screen of death. When windows finished dumping the memory, the computer rebooted itself, went through all its bios stuff with out any errors showing that I can see. When it came time for windows to load, nothing came up. I got the black screen of death with the cursor in the upper left corner which blinked a few times then it dropped down two lines where it sits and blinks for as long as I let it. When I went to open up the computer case, the area on the top back of the case was extremely hot (area of the power supply). I open everything up, the usual dust is settled on everything. So I blow and vaccuum everything out, reseat the ram, video card, and cpu. Try it again and same thing, black screen of death. My keyboard is a logitech 5000 which is bluetooth and it won't allow me to get into bios, so my next step there is to get a ps/2 keyboard. But until, then I figured I would post here and see what you guys thought might be the culprit. Hard drives spool up, no unusual beeps from the mobo.

Thank you.

System

MSI K9A2 Platinum AM2+/AM2 AMD 790FX ATX AMD Motherboard
AMD Athlon 64 X2 6400+ Windsor 3.2GHz 2 x 1MB L2 Cache Socket AM2 125W Dual-Core Processor
CORSAIR XMS2 4GB (4 x 1024MB) 240-Pin DDR2 SDRAM DDR2 1066 (PC2 8500) Dual Channel Kit Desktop Memory
MSI RX3870-T2D512E OC Radeon HD 3870 512MB 256-bit GDDR4 PCI ... Read more

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This may seem wierd but in my case it is urgent!

Recently I was notified by Windows that I need to run a CheckDisk for C: drive. I dont knw y but this happened! Scanning and repairing C drive: 54% and got stuck there. So i did a force restart and this came "Preparing Automatic Repair" and then "Repairing disk errors. This may take over an hour" but after around 50mins nothing happened and the HDD light was dead. So force restarted it. And the scanning and repairing came again. But this time it finished to 100% booted up and mouse pointer came up. But if I move it, it stays for sometimes and then disappears. And if do this again the same thing happens. If i press Caps Lock or Num Lock it stays on for sometime and then turns off. HDD light blinks. But a black screen. I tried to boot into Advanced Repair *and correct it. But unfortunately no system restore points or anything. I tried restarting the ChkDsk but it corrected some parameters but no use. Booting into Safe Mode also failed because of the mouse pointer automatically hiding

Please help me

ASUS X550LD

12GB RAM

1TB HDD

Windows 10 enterprise N

Intel corei7

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After MS Windows 10 Creator Update a few days ago Acer Aspire TC-120 Here's a link to the previous time I encountered this. http://community.acer.com/t5/Aspire-Desktops/Black-Screen-of-pain/m-p/343534 I solved it then. But I could access my Task Manager then. And could actually get to control panel. It is black screening even in safe mode although I can get it to say it is in safe mode at the top and bottom. I can get to the safe mode at command prompt too. Can I remove drivers and such from there? If so how? Can anyone give me a list of all the things I can try? 

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I am having trouble fixing my black screen of death, I have tried updating my BIOS and tried re-inserting my ram stick. Both method didn't work, I am only able to see what's on my monitor when I connect it to my tv with an HDMI cable. Any solutions for this problem? Answers would be much appreciated. Product number: W8X36UA#ABL

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