Computer Support Forum

XP Froze then didn't load

Question: XP Froze then didn't load

I found that I couldn't open folders on my XP 64 bit machine, so I restarted. This set of the Windows didn't shut down properly page. I couldn't get the beast to start using any of the options. I thought as I back up every day that I would do a clean install of the OS. Wrong again I can't install XP 64 or 32 bit nor Vista 64 bit on the machine it shows shuts dwon and restarts the installation again. Ubuntu Linux has installed and is working. I believe that I could have a problem with the graphics card (drivers or card it's self) as the screen doesn't seem to refresh at it's normal speed. Could the graphics card have caused the original fault?All help greatly received. Joe

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Preferred Solution: XP Froze then didn't load

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: XP Froze then didn't load

Hi joeartis,How far does the installation get before shutting down. Have you partitioned and formatted the drive or just installing over old operating system.If Linux has installed o.k. I cant see your graphics card being at fault otherwise you would be having problems with Ubuntu.

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I was surfing yesterday when with multiple browser windows open when my browser froze. I noticed that other items weren't working properly like my tool bar wouldn't re-appear. I tried a CTL-ALT-DELETE but it wouldn't close any of the open processes. I tried to shut down and that wouldn't work either so I did a hard shut down and restarted in safe mode. I then ran Spysweeper twice and McAffee twice in safe mode which each identified a few items and deleted or quarentined them. I then tried to restart my computer which initally froze in the boot up process. I powered down and tried again. My machine restarted but after a few minutes of running will lock up again. I can only seem to operate in SafeMode which I'm doing now. I did manage to run Hijackthis in normal mode which you see below. Thanks for your help in advance.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 4:51:53 PM, on 1/1/2010Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16945)Boot mode: NormalRunning processes:C:\WINNT\System32\smss.exeC:\WINNT\system32\winlogon.exeC:\WINNT\system32\services.exeC:\WINNT\system32\lsass.exeC:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exeC:\WINNT\system32\svchost.exeC:\WINNT\System32\svchost.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\WINNT\system32\spoolsv.exe... Read more

Answer:Was surfing when computer froze, found some viruses and spyware w/ current software but didn't fix freezng problem.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Hey folks,

Not sure if this is a hardware or software issue, but here's what happened. Whilst browsing, my PC froze with the screen changing to a strange pixelated zig zag pattern. Upon hitting the reset button, my computer now will not load to BIOS, with no beep- it just stays powered on with a black screen. The LED still functions and I can open the CD drive & close it.

Upon doing a bit of research, it sounds like it could be a video card problem. Although the fact that it randomly happened whilst browsing, and that I no longer get a beep on start up makes me think it could be a virus (although Avast! was running at the time)!

Any help as to how to fix greatly appreciated!


System spec:
Windows XP Service Pack 3
AMD Athlon 64 X2 Dual Core +4600
992 MB RAM
NVIDIA GeForce 6150
Barracuda 7200.10 Ultra ATA/100 250GB
ASUS M2NPV-VM Motherboard
M-Audio 2496 Soundcard
Avast! Free Antivirus & Malwarebytes

Answer:Froze on zig zag screen & now won't load to BIOS (no beep)

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Ran Windows Update on wife's computer today (Biostar A75-MH mobo, AMD A8-3850, 8Gb DDR3-1600, 64Gb Samsung 830 SSD boot drive, Win7 x64) and upon restart it froze at 35% installing the updates. After it did nothing for 30 min I rebooted. It boots to the desktop but with an error box saying failed to load sortbls.nlp. Explorer isn't working, can run any programs, Start menu won't come up, just sits with the blue circle spinning. Tried to run system restore but the 11-15 one disappeared from the list when I tried to run it and now just shows the only restore point as Windows Update Critical Update from today which fails. Startup Repair says no problems.

Any suggestions?


Answer:fail to load sortbls.nlp error after Windows Update froze

Use System Restore to revert back to a date before any updates may have been applied.

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I got this laptop a week ago there was 11gb of used space then I loaded some stuff thats not even 2 gb then it ate up another 4 gb when I access the web, (just yahoo, )which I normally do on a different computer it registered a used space of 27GB. I was forced to use the novo tool to reformat the C: drive, after reformating, the C: drive had consumed 14GB, (originally it was 11gb) I loaded a program that's 100mb and the office that's 500mb but it took out an additional 2GB. The free space went down to 13.2 gb then after a accessing the internet again on our office site it dropped down to 12.2 gb.  The last time I checked its now at 10.9gb of free space. I hope somebody can help me figure out what's happening. Thank you in advance.

Answer:Why does my C: drive eat so much space even if i didn't load anything???

When I turned on my computer today and log on to this site, now I checked my C: drive its down to 10.8gb from 10.9 yesterday. I know it has nothing to do with logging on to this site but can someone tell me what going on with this computer.  Thanks!

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I get this message after I've typed a few letters in "comments" on yahoo articles. < removed by moderator - ETAF > Do I have a problem or does Yahoo have a problem? What's the problem and how can I fix it?

Answer:Sorry, comments didn't load correctly; things may not work.

i have edited your post- we are a family friendly site so please avoid in future - thanks

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I am unable to post comments at Yahoo News even after logging in. What could the problem be? My SysInfo is as below:

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 2, 32 bit
Processor: AMD A4-3400 APU with Radeon(tm) HD Graphics, x86 Family 18 Model 1 Stepping 0
Processor Count: 2
RAM: 3067 Mb
Graphics Card: AMD Radeon HD 6410D, 1024 Mb
Hard Drives: C: Total - 49999 MB, Free - 40853 MB; D: Total - 99998 MB, Free - 86158 MB; E: Total - 99998 MB, Free - 96543 MB; F: Total - 226933 MB, Free - 215248 MB;
Motherboard: ASUSTeK Computer INC., F1A55-M LX PLUS
Antivirus: AVG Anti-Virus Free Edition 2012, Updated: Yes, On-Demand Scanner: Enabled

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Posting a virus infection log and attaching DDS text when BLAM, computer froze, rebooted and now I can't even load safe mode, safe mode will load up until isapnp.sys then freezes. Recovery console installed but I don't know how to use it. Yesterday when it first froze when I was trying to post a log here for a rootkit auktb.sys I was somehow able to restart windows. I believe F8 gave me a restore point option which no longer shows up. The auktb.sys rootkit/trojan was in system32/drivers and ran on startup. Help me bleeping computer, you're my only hope!Pasted title into post body for ease of reading. ~ OB

Answer:Posting a virus infection log and attaching DDS text when BLAM, computer froze, rebooted and now I can't even load safe mode

Hello and welcome to Bleeping Computer! We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open wit... Read more

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I just found this forum while searching for help.

The mouse and keyboard were non functional after start-up yesterday. The only clue was an errer alert stating that, "Windows can not find the file: Sortkey.nlt. I did a search for this file and had quite a few hits. Some links were to Microft's "FixIt" links and one identified "Sortkey.nlt" to be a component of Net Framework 4. Other links, I believe, stated that a late version of Net Framework did contain a bug. As per Microsoft's instructions, I deleted this file in two locations and ran the FixIt routine that I had downloaded. The process finished by downloading and installing a new update to Net Framework, and my mouse and keyboard work great on the one computer on which I did the FixIt routine - I also have to do this on the other computer as well. Now I am apprehensive about re-connecting the KVM switch - wondering if the KVM did this to my computers. I filled out a "Support Form" on the StarTech Support page but I haven't received a response yet. Has anyone here had this experience when using a KVM to switch from on computer to another?

Additional Info:

Computer 1: Windows 7 Home Premium; Computer 2: Windows 7 Professional
StarTech Model: SC211KUSB, KVM switch (All USB interface)

Any help and suggestions will be appreciated.

I hope I can contribute to this forum but as my age increases, I turned 75 last July, the changes in computers and software seem to be changing more rapid... Read more

Answer:KVM switch Didn't load on Windows start - err: Sortkey.nlp not found

I could not find the KVM model you mentioned, but I did find model SV211KUSB, is that the one that you have? That is a typical device that goes between the keyboard/video/mouse and one, or more, computers.

A KVM Switch can be a wonderful little thing, and I use a similar one myself. A KVM Switch should not be having ANY effect on the files on your computers. So I think that the error on your screen is not related to your KVM Switch. That error may, or may not, be related to the problem of the computer not responding to the keyboard and mouse.

I recommend that you look at the user manual for your KVM Switch and see if it mentions some way to do a Reset. If it can do a Reset then that is the first thing to try if you have the unresponsive problem in the future. On my KVM Switch it will occasionally do the switch but only the keyboard works, so when I do the Reset then it fixes the mouse port.

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This seems to be an issue that has occured on more than one occassion.

When my laptop restarts it comes up with the error c:\windows\system32\wmnetmgr.dll and that it is not installed correctly or something like that. Therefore, my profile doesn't load up properly and loads up a temporary profile with everything lost on my hard drive.

This is such an annoying thing and I've already done all of my system restores which say that they have completed successfully, however it is always loading up with this temporary profile, which loses all data when it shuts down.

I'm a bit of a noob with these issues and any information to help me out with this would be greatly appreciated!! Thanks in advance!!

Answer:My profile didn't load properly and everthing is wiped!! System restore isn't working

You have some homework to do; review the following:

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Hello all,
I am having the user profile service error failed the logon, user profile cannot be loaded while trying to logon to a domain user name with Windows 7. I have tried unjoining the domain and rejoining and that didn't work. I have also tried looking in the
Local Registry under profilepath and that profile isn't even listed (because it's never even been logged onto that particular PC). I really need to get this working. Is there anything else I can do?
Thank you,

shauna dixon

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ok this is gonna be a bit long but i want the details there. the issue pc is my old pc. it has windows 7 its an asus msn-la motherboard i cloned this drive and used it in my new pc. after a few months my new pc's drive died and i took the old drive from the issue pc(witch was not giving issues at this time) and stuck it into my new pc until my replacement drive came. when i got the replacement drive i cloned the drive again onto the replacement drive and then put the new drive in the new pc had no issues there. put the old drive back into the issue pc (this is when issues started) the pc booted up to the windows desktop loading screen fast but once it got there it sat there for like 5 min before loading into windows. once it loaded into windows it was un usable for around 10 min while it loaded background stuff. once it finally loads into windows if i try to open anything its still responding extremely slow. is there anything i could do to fix this or is this going to me a re install only situation? i did try to use a windows 7 disk to do a startup repair but it claimed i couldn't do it because i dident install from that disk.

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new to this and not to good on the technical jargon..

basically i used to be able to load websites up then they stopped loading now and again and now they dont load at all.\
for eg: ebay i can go to the website search it all but click on the sign in and it just wont load.
there are other web pages which just wont load at all and just get the load thing and a blank screen.. and then time out.

ive done the AVG thing, spybot search and destroy, spyblaster.. and reset my router but stil nothing!!!

using windows xp and IE8

Answer:Can't load websites, or can load main page but then links don't load

How are you connected to the internet?

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Question: froze

I turn my computer on and it loads to the screen saver but none of the programs that pop up during start up appear, it will then flicker from that screen to black and back again, then after about 5 minutes it freezes up. Now i Noticed this after a restart. I had used the "msconfig" feature to try and turn off start up programs, and i acciddentally did something bad. Please help me .


Try pressing F8 (could be a different F-key, it's usually F8 though) during startup. You should see a black screen with multiple selections, such as starting in safe mode, safe mode with command prompt, networking, etc.

Select the "Start with last known good configuration" option and press enter. See if that helps.

If not, do the same thing again, and start in safe mode. If the system stays stable, try running System Restore to a point BEFORE you made the changes.

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Question: Everything Froze

I was surfing the net with Firefox 3.5, when everything just stopped responding! Even the mouse and keyboard! I had to restart manually, and a "recovered from fatal error" kind of msg showed. Since then I have installed the AMD processor driver and dual core optimiser. The only major installation before the crash was Peer Gaurdian 2 RC1. Could it have caused the freeze? OR else maybe some default driver?

Event viewer shows this:-
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 10/28/2009 3:38:40 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="">
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<TimeCreated SystemTime="2009-10-28T10:08:40.724400000Z" />
<Correlation />
<Execution ProcessID="4" Th... Read more

Answer:Everything Froze

Yes, it is definitely possible that PG could have caused something.

Upload the latest minidump from C:\Windows\Minidump to Rapidshare and we will analyze it for you.

And/or you can uninstall PG and not just disable it. You may find you have no more crashes.

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Question: Need help XP froze

Im upgrading my main rig and switching parts to my htpc. backed up almost everything, got my last box from the egg,and decided to put a couple things on disc. Installed nero 8 oem restarted and everything froze. Stealthed drives can be a bear to get a disc out of when u use my comp to eject. Got the disc out but everything is still frozen, no control panel, my comp cant get into anything i could do without the files and was putting in a new os drive anyway, so should i just nuke the thing. thanks for the advice.

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Question: My PC froze

My PC (Windows 7, laptop) froze yesterday, just out of the blue. The PC was in idle state, except for Winamp (a song was playing). It froze on the 14th second of the song. The PC is in perfect shape, no malware, no anomalies. So, the PC froze and nothing helped, no Ctrl+Alt+Del, nothing. I had to reset it manually. There was no BSOD, so there is no minidump. Is there a way to see what caused this? Like a log file of some sort or anything?
Thank you!

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Question: Pc just froze

1st time this has happened

what happened was i was dling hitmanprox64 on chrome using internet download manager
and once i pressed open everything just froze. I waited for like 3 mins and tried crtl-alt-del nothing worked. So i restarted and i dled another copy of hitmanpro and now everything seems to be good again..
also checked event viewer nothing too specific showing. if it matters i had steam and origin and avast running in background

anyidea what might have caused it?

Answer:Pc just froze

I would consider doing a scan with
Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer

Could be your system was just loaded down. Although it is pretty unusual to hard lock. If it happens again then post as it could be a sign of some hardware developing a problem. But I wouldn't panic over one fluke lockup.

edit: also it's not uncommon to get a fault if you run 2 av type programs simultaneously. It may be ok to scan while you are running a real time shield but if you run 2 there's a high probability of conflict.

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was messing with cpu-z click on a tab and it froze.

Answer:Froze out of no where.

Looks like either your CPU or RAM caused the problem.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Jonathan\Desktop\040510-19156-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c0f000 PsLoadedModuleList = 0xfffff800`02e4ce50
Debug session time: Mon Apr 5 12:28:22.816 2010 (GMT-4)
System Uptime: 0 days 0:00:08.784
Loading Kernel Symbols
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8006e736a8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner

5: kd> !analyze -v
**... Read more

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Question: mouse froze

I was on my computer playing Everquest 2. When I tryed to click on somthing ingame my cursor would not move. So I ALT+F4 out of the game, at my desktop my cursor is still frozen in the same spot. So I restarted my computer to see if that would work but when It all loaded up the cursor was still stuck in the same place. I also tryed to change the batteries for my mouse but that didnt work. Is there anyway I can fix this?

Answer:mouse froze

To narrow it down a bit you could try using another mouse

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Computer froze and had to take battery out. Now it says it's diagnosing pc. Tried 3 times now but still not doing anything. Tried doing over night son tried to get into advanced settings but failed. Got it running diagnose again. What can I do and why has this happened. Many thanks for any help. Oh it also downloaded Windows 10 last week couldn't stop it.


Go to Solution.

Answer:V5-431 froze. Now diagnosing but won't do anything...

if it was only windows...why is freezing again? i insist, it's an HDD issue.

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Hi, I recently build myself a new PC. It was running fine for first three days, no problems, running crysis on max settings. Yesterday I was in a game then the system froze, I turned it off, turned it back on, everything seemed to power up, but nothing happened. I suspected it might have been a lose cable, so opened up side panel, made sure everything was secure. I left the panel open to check the fans were all working. Turned the pc on, they were all still working, but same problem. Nothing on screen doesn’t even get the start-up info on CPU/RAM.

I read a few forums, some suggested resetting CMOS, so powered down the pc, took out the cmos battery, and set the jumpers to reset. I waited an hour, and put everything back how it was. Still, the problem was still there.

I tested the monitor on another pc, it worked. I took out the ram leaving one in to check that wasn’t the cause. Still same problem. Im guessing its either the CPU/Mobo, but cant be sure.

If anyone has any suggestions on what I could do before sending things back, I will be grateful.

PC specs
Intel Pentium IV E6750 (not over clocked)
Gainward 8800 GT (Not overclocked)
GeIL 1024x 4 800
250g HD
XFX 650i Ultra

Answer:PC Froze, Powers up, nothing happens

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So i built a computer about in november and towards the end of december it froze up on my while i was converting and watching a video. I figure it could be a few things and i'm thinking of getting it diagnosed but wanted to post up here to see if anyone knew something i haven't tried yet.
So here's what the issue is. Computer froze up while it was running; programs, keyboard, mouse the whole 9 yards. I pressed the reset button on the comp to reboot and it powered down then when it goes to reboot my LED and fans turn on for the length of me taking my finger off the button then it turns off again. I've swapped hard drives, switched out ram, tried onboard graphics card and looked online for answers but I can't find my issue with anyone that's posted. The only thing i can thing of is swapping out motherboards and/or CPU but that's not something i wanna do unless i have too. So it's come down to lookin for a tech to help me out online or pay $35 for a diagnostic which i might have to do anyway, figured i'd give online a shot first though. thanks for your help.

So i figure it could be a few things
1. Motherboard failure
2. Power supply failure (doubtfully i.m.o)
3. CPU failure
4. I got some sort of virus/spywarerom utorrent

Here's what i've got running
1.GIGABYTE GA-MA790GP-DS4H AM2+/AM2 AMD 790GX HDMI ATX AMD Motherboard - Retail
2.Antec TruePower Quattro TPQ-1000 1000W ATX12V / EPS12V SLI Certified CrossFire ... Read more

Answer:Comp froze up and I need help

Nice specs... replace the motherboard. Gigabyte boards are good, but I have seen failures like this from them

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My computer froze everytime when i using the computer.

Do you know a software can detect a computer freezing problems?

Please tell.

Answer:My Computer Froze when i used it! HELP!

When does it freeze .....after some time or straight away or when you are working it hard and how do you recover from it??

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All I can get is my desk top. Icons will not respond nor will key board. Will not start in safe mode. It was operating fine until I mistakenly enabled Avast when I had Superantispyware active. It immediately locked up & it will not respond to any commands. If I could diable Avast it would probably correct the problem. Ray

Answer:Completely froze up

Why can't you start in Safe Mode? Restart the computer and hit F8 key after bootup until you get the Advanced boot menu. First choose Last Known Good Configuration. If this fails, try Safe Mode then run the Avast Cleanup tool

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Question: Froze and died

Started on Christmas eve day, everything froze and had to push reset to re-boot. Kept happening sometimes right away sometimes after several hours. To make this story a little shorter, over the next two days I swapped out memory cards, video card, un-installed web cam and drivers, un-installed skype, did system restore to two weeks earlier. Still would freeze after a short while. Of interest after un-installing skype and re-booting, message "found new hardware"" installed new hardware need to reboot" which I did, but I hadn't installed any new hardware and should have checked hardware manager before re-booting (oh well). Started back up and shortly froze again. Pushed reset and on restart got blue screen of death indicating a hardware problem. Pushed reset again and nothing. mobo self test 75. Tried again several times after checking all connections and now get self test 7F. Disconnected all drives and still get 7F.
Now what??
Built this system a little over a year ago and it has been working fine with out any problems.
Antec P182 case
Abit IP35 pro mobo
Inte Core 2 duo E8400 Wolfdale 3.0GHz cpu
Corsair XMS2 DHX 4GB (2x2GB) DDR2 SDRAM
EVGA 320-P2-N811-AR GeForce 8800GTS video card

Answer:Froze and died

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Question: cursor froze

why? i was online doing my thing and it just froze so then i went to task manager and it wouldnt work there either. worked after reboot.

Answer:cursor froze

Happened once?
Forget it.

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Question: Mouse Froze

Hello....Have a problem with mouse being stuck on my deesktop. The arrow won't move. I have a wireless mouse on it but have tried a wired mouse but it won't move. The monitor is set to go to sleep and the only way I can wake it up is to shut it down with the button and then restart. It doesn't help. I thought the wireless mouse was faulty and plugged in the wired mouse and maybe that's when it got stuck. If rebooting doesn't help I don't know what to do with it.

windows Vista home
1 gig of memory
80 gig hdrive
Thx YipnYap

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Hi, i was installing xp pro sp2 and it froze with 14 mins left and i turned of laptop (dell latitude d400) and now it just sticks on a light blue screen saying your start up will begin... help please.. james

Answer:installing xp and froze

you might want to try reinstalling it and make sure the disk isnt dirty or has fingerprints on it. that sometimes will cause it to freeze up and stop.if it does it again the disk may be scratched or damaged. or if it freezes again instead of turning off the computer take the disk out and put it back in and that might get you going again.once you get it installed and running right you might want to download and install sp3 as 2 isnt being supported anymore and you will get all of the latest updates needed.hope this helps.

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I booted up my Yoga 3 Pro and it froze on me.   I needed to charge it and update it.   It's was at 7% remaining.   Should I leave it drain to 0 and try rebooting it again?   Cnt , Alt, Del.  does nothing.  It's totally froze. Suggestions, Thanks


Go to Solution.

Answer:Yoga 3 Pro is Froze....

Press and hold the power button.

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Question: add/remove froze

Have had a sv_chost problem which I think I solved however got another.While uninstalling a program through windows add/remove it froze,the task manager didn't show it running or the process itself so I couldn't shut it off like that.I am hoping that the steps I took to get rid of the spyware didn't hoop my puter.Following is a hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 2:08:14 PM, on 9/25/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
D:\Program Files\Windows Defender\MsMpEng.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\Program Files\Common Files\Symantec Shared\ccProxy.exe
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
D:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
D:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
D:\Program Files\Prevx1\PXAgent... Read more

Answer:add/remove froze

A question I have is, what is Drive C: that HijackThis is installed on? Drive D: looks like it is your boot drive. Drive C: is it an Iomega Zip Drive?

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Question: Sp3 install froze

Right now as I type this my desk top is stuck at the very last part of the XP sp3 install. I?m afraid to do anything for fear it will damage my system. What should I do?

my desk top is an xp sp2


ok so it finished and restarted my computer and now it is checking my C drive.... I'm writing as it's going

Windows XP thing just came up and then went away, seems to be starting up. Its on the blue log in screen, just waiting for it to show the.... ok it's showing the users. I'm going to log in

running smoothly so far, a bit smoother then it usualy dose.

made the start up noise

personal setting are being loaded...
windows desktop update

and my desktop is loading

and my desktop loaded

maybe theres nothing wrong but damn it was frozen all night long!

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Question: Windows XP froze

windows xp is froze in the HP invent blue screen, safe mode won't work, Cd start don't work, restore won't because we can't get that far.

Answer:Windows XP froze

are you able to get into your bios.. to change the boot order from the rom first?

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Last time this happened somebody told me that I might have had bad SATA cables. This time it happened again. I also want to bring attention to a thread I made on Malwarebytes.

I don't know if the problems are related. I scanned my PC with Webroot Anywhere and MBAM and nothing turned up.

My thoughts are it's a bad drive because it has all of the symptoms of a bad drive. However my C drive is an SSD and AFAIK SSDs are way more stable than HDDs. But I do have 2 HDDs I use as data drives so can a bad data drive also cause this stability issue? A few months ago I turned on my PC and it didn't see my F drive which is an HDD and my main data drive. I had to restart for it to detect it. Acronis drive monitor showed some issues with it but I haven't had those issues pop up and it's been over a month.

Also I leave my PC on and I have it run a scheduled task to shut down at 1:00 AM and I made it so it will do that regardless of if a program is running and this morning it was still on with MSI afterburner giving me a message about C: being full and I had to do a hard restart.

Answer:Froze and then restarted

ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR: 0x7a_c000000e

Can you uninstall Acronis, at least as a test basis?

Also, the OCZ one seems to be the primary HDD .... make it sure that it is running with the latest firmware.
OCZ Toolbox and Firmware Update Releases
How to Upgrade OCZ SSD Firmware | - Storage Reviews
Do the same for the Crucial SSD, too.
How to Upgrade Crucial SSD Firmware | - Storage Reviews
Let us know the results.

BugCheck 7A, {fffff6fc400077b0, ffffffffc000000e, b2bf5860, fffff88000ef6630}

*** WARNING: Unable to verify timestamp for fltsrv.sys
*** ERROR: Module load completed but symbols could not be loaded for fltsrv.sys
Probably caused by : partmgr.sys ( partmgr!PmPnp+b4 )

Followup: MachineOwner

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Question: george froze out

computer starts up with a blue screen, when i try to activate my computer i get the error message that says that i have a security setting that prohibits me from running "ActiveX" on on this page. and also the start button does not pop up the program menu, it just depresses, or stays pushed in. so the only way i can shut down is to use control+alt+delete. I am so new at computers that it has taken me three days to get this far. my home e-mail is: any help and suggestions will be greatly appreciated. o/s is windows me. thanks george.

Answer:george froze out

I have removed your open e-mail address. It is a bad idea to publish these as they are regulary culled by spammers.

First, check the "how did I get infected" sticky in this forum and set your security settings to what is covered there.

If the problem remains, have you tried running System Restore? Start > run > msconfig > launch System Restore.

Try starting in Safe Mode to do this if necessary: press and hold the ctrl key promptly on startup. You should get a "startup menu" with Safe Mode as an option. See if you can access the startup menu in Safe Mode.

And do you have a WinME startup disk? There is yet another way to run System Restore, but you will need one.;EN-US;Q279736

If you don't have a startup disk you can download an OEM one for WinME from the site below. It must be downloaded to the hard drive first. Then the setup file is run to copy files to a clean floppy disk. You can use that to follow the Microsoft directions.

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My system froze while playing a game. Not a typical freeze, an entire system freeze with a small border of black/green on the top edge. Cntrl-alt-del did nothing. I powered down the PC and turned it back on. It powered up, green check light came on for both CD and DVD drive, red light came on for hard drive, but no green light for system power and no boot. It just sits there on but not on. It makes all of the usual sounds except for the "beep" then boot up. There were no odd squeals, grinds, etc before during or after the freeze.

I ruled out a few things by process of elimination. I unhooked my internet router to take that out of the equation. I hooked up a different hard drive. I pulled my ram one stick at a time, trying to boot between each one, and pulled all three and tried to boot. I disconnected my cd and dvd drive and tried booting with just the hard drive hooked up. I pulled my graphics card and tried booting. I tried a different cable between hard drive and motherboard. I cleared my cmos ram using the jumper. I did everything I could think of.

I managed to get it to boot two other times, but both times within 10 minutes it froze again and I was back to square one. Neither time I got it to boot had anything in common, and trying to immediately reboot after the freeze was unsuccessful.

My system has a Soyo motherboard, Intel P4 processor 1.8gig, 1024 ram (broken into two 256 and one 512), a maxtor 80 gig hard drive, geforce 5200 graphics card.

Has any... Read more

Answer:PC Froze, now won't boot?

The fact that the PC is not posting even with all the RAM removed certainly sounds like the mobo has failed (and the black/green border round the monitor confirms it as far as I'm concerned as my old PC did exactly that when the mobo failed).

There is always the possibility that the PSU has failed which would obviously be cheaper than a mobo. Have you anyway of checking the outputs from the PSU?

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So, about two weeks ago my PC started freezing up when surfing the Internet on google chrome. Hard freeze, no warning, no weird sound, just sudden lock up. No bsod. It wasn't specific to any certain webpage or thing. Thinking it was chrome related, I tried a number of fixes, with no success. I could use chrome for a minute or a few minutes then it would randomly freeze.

So, then the other day I was playing shadow of mordor and it locks up the same way. Hard freeze, but the background music still plays. When I restart, windows won't boot. Just goes to the logo and then black screen. Safe mode worked, so I end up just doing a full clean install, with a new os (was using 7, clean installed with 8.1). Clean install goes well.

After clean installing, I get action center message that my disk needs to be scanned. So I run chkdsk /r /f, restarted and let it run, then dism /online /cleanup-image /restorehealth and sfc /scannow. No problems found on scannow, and the action center message goes away. So I think I'm in the clear, right?

Wrong. I reinstalled steam, downloaded mordor and Valkyrie chronicles. Start playing Chronicles, go for about an hour, then it freezes on me. Hoping it's just the game, I reboot and try mordor. Play for about 10 minutes, it freezes the same as before, and again, doesn't want to boot up. It would seem the clean install did not work.

So now I'm thinking it must be hardware related. I'm not expert, just a hobbyist good at following advice I find on the I... Read more

Answer:PC froze and will not boot

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):
Eight Forums: Blue Screen of Death (BSOD) Posting Instructions

While waiting for a reply, try these 4 suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Get ALL available, Win8.1 compatible updates from the manufacturer's website.
3. Start with these free hardware diagnostics: Hardware Diagnostics
4. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

As you have had notifications of a hard drive problem, start by running the hard drive diagnostics listed in suggestions 3 above ( Hardware Diagnostics )

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Question: Computer froze

my computer always gets the occasional freeze and then BSOD ( with a simple restart everything is fine) it only happens every month or so. but today it froze and didnt go to a BSOD screen. it just went to a gray screen. i hit the power button to turn it off, then back on. When i turned it back on the pc fan in the back of the tower was running EXTREMELY LOUD and i noticed my computer was not starting up. so i turned it off and looked in the back and noticed massive amounts of dust. i did a little cleaning job and i tried to turn it on again and here i am. Do you think dust really was the problem? And should i do a large cleaning job in the back of the tower? and if so what would you recommend do to clean off the dust? I have bought compressed air to clean the vents of my ps3. thx for the help

Answer:Computer froze

Hiya flagstealer.

Yes, yes and yes.

Yes, it`s very possible that the build-up of dust was causing an overheating problem and shutting/crashing the system.

Yes, if there`s that much dust inside the case, you certainly need to do a thorough dust-out and clean-up, concentrating on but not limited to, areas such as the fans and heatsinks.

Yes, cans of compressed air are very convenient for just such a task and from experience, I`ve found the easiest way to do it is to disconnect all the wires, take the side of the case off and stand the machine outside somewhere so the breeze can carry it away as you`re blowing it clean ... although that bit probably comes from being a lazy cow and not wanting to vaccuum the carpet afterwards !


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I am defregmenting my hard drive, the one what runs OS Windows XP,
after an hour the computer seems frozen. The monitor has one of the screensaver slide show image on and the computer does not react to the mouse move or space bar tap. is it really frozen or just seems like.
Please help. Should I quit and reboot or is there any other solution.
Please please help

Answer:Defragment froze -----Please help

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Question: Palm Froze Up

I added a program to my palm and when I tried to open it it wouldnt work and then the palm froze and it wouldnt even turn off so I figured if I let the battery drain it would turn on again...but it wont what do I do??!?!?

Answer:Palm Froze Up

someone is going to ask this so it might as well be me..

when you let the battery drain, did you recharge it?
ok, stupid question aside, you should be able to reset your palm via the reset button typically found on the back of the device. It's inset and requires a "pen" sized tip to depress.

If a reset doesn't work, you may have to do a hard-reset which will restore the device to factory settings and software. This action will typically wipe your saved's basically like opening the box brand new.

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I have an older Compaq EVO N1020v that is flashing a Operating System not found screen upon start up? How can i get past this screen?


Generally, this means a cable, power or data, to the HDD is disconnected. Try that first, if that looks OK, check that your BIOS still shows the HDD. If it does not, but allows you to install it, then check your Real Time Clock. If it's wrong, your CMOS battery (button cell on the mobo) is so old it's not maintaining the settings when you unplug or shut off power to the computer.

Last but not least, your HDD could be can check that by installing it as a slave in another computer. If you get to this point, you can download software from the HDD manufactures web site to test and perhaps repair it.

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Question: My Screen Froze Up

when i log onto my pc no matter what my desktop screen will stop working. nothing shows up on the screen and i can't do anything about it. my friend tried to help but it didnt work. Plz help

Answer:My Screen Froze Up

First and foremost welcome to Windows Central! Feel free to sign up to the forums so we can help you better. :-)
Are you able to use the PC at all or is it just frozen for a few seconds or minutes?
It either sounds like a issue where too many programs are trying to run at once (at start up), a dying hard drive or something might be up with the monitor itself.

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Question: Mouse Froze

Hello, I have an Acer TravelMate 2423WXCI, my mouse froze and I do not know how to unfreeze it It has win xp home installed, can you please help me. Thanks Moderator Edit: Removed email address to foil spambots and reduce the amount of potential garbage in your email inbox. ~ Animal

Answer:Mouse Froze

Try to do a CTRL+ALT+DEL to shut it down, then power it back up and see if that fixes the problem. You may have a driver stuck.1. How long have you had the computer?2. How long has this problem been going on?3. Has it hapened before?WalkmanOne Man's Opinion

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I started formatting the HD on my desktop this morning (using the XP CD), and then I came back to check on it this afternoon it was stuck on 93%. I couldn't do anything so I restarted my computer. I keep trying to reformat, but it keeps getting stuck on different area's... This time it's stopped on 66%... I tried doing quick format but it still froze. The CD is fine... its perfectly clean. Once when I booted it up the screen was like scrambled. It was the blue and black lines from the windows XP pro setup window just randomly placed around the screen... Whats going on and why am I thinking this is going to cost money to fix.

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i have winxp on intel pentium 4 it was working fine a couple of days ago then suddenly started freezing up a lot and i had to pull the plug and restart it then it crashed. when i turned it on it gave 3 beeps so i got a second-hand ram and put it in but it is still giving out the same beeps and will not even turn on (ps i download star trek armada 2 and portable warzone the time it started to freeze but the computer will not let me in to delete those please help i need my computer to study for exam which is a day away.

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I have a Toshiba Satellite M70 SR3. It was in hibernation mode with the lid closed and the battery charger plugged in. Normally, when I open the lid, it's supposed to automatically start up Windows again. But this time, all I get is a black screen. I can't do anything, not even shut down the laptop. The only thing I can tell that's happening is that the fan is running like crazy and the laptop is getting kinda hot. This is about the third time this has happened in the 6 months I've had this laptop. The previous two times, I just waited for the battery to die and everything was back to normal when I started the laptop up again.

Please, does anyone know what is causing this and what I can do to shut down the laptop?

I have Windows XP Home if that means anything.


Is this a brand new laptop? If noot how long has this been going on?

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mine computer froze on me when i was installing window xp professional on a window 98 dell optiplex gn+. this computer came with no dis for window 98 dell optiplex gn+. at first it was loading all the informantion in the hard-drive, it through the window set up stage with the blue screen download the info in the drive, it through the prograss of window xp setup, after that it want to the step on the xp installing menu=

1.collecting informantion------check
2.dynamic updates-------check
3.installing window---------keep installing froze
4.finatizing installation------ incomplete

after that i restarted my computer it want the prograss going through the window set screen it never show me a screen, so i restart over with booting mine cd drive with cd with it. so it start the progress over about less than 5 mins it came up that i have no more room in mine memory. so i follow the direction and restarted mine computer but i went to mine informantion and change few things on my computer and i reboot the system and the xp set came again and start over the progress of installing the program again, this time it said that i have a problem with installing window. it have told me that the cd connot finish b/c it have problems, they have gave me same options like:

clean the cd
put another cd in

i dont have another to put in wut can i do to finishing installing window xp pro. i need same help on this. and i cant go to mi... Read more

Answer:downloading xp froze why?

Did you delete the partitions, create new one ( s) then format and install?

Did you disconnect all external peripherals except the monitor, keyboard and mouse, and be sure those are not USB, or wireless. Any internal USB card should also be removed.

How much memory do you have?

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Question: windows froze

i thought i could get some answers for a friend of mine,he put his computer on and was running a full system scan,his anti-virus was trend,anyway he had to go out and he left it to do a full scan,came back a couple of hours later and his computer had completely froze up,i forgot to ask him if he got a blue screen,so if anyone has any ideas.he ended up taking it into a shop to get it fixed.

Answer:windows froze

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ok so basically my PC just froze with no notification of anything not responding, this also happened last week like everything just stops except the mouse then once i click the mouse pointer just stops moving, the only way i can continue what i was doing is to hold the power button down to shut the entire PC down and then turn it back up.

Answer:okay..? entire PC froze

Sounds like a memory problem. Right click on the taskbar and bring up the task manager. If you cannot understand it, give us a screen shot of performance and process.

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I got a lot of process running at the same time. Also a lot of graphic processing also. For the second time in 2 days, my PC just froze. To get out, I need to press the reset button. I was not able to use the CTRL ALT DEL to close an application.

I'm looking for what could cause that. Maybe a log file could guide me

My board: Asus P5B
Processor: Intel Q6600 quad
Windows 7 64
Ram: 6 GB
Disk: SSD 120G
Graphic Card: Asus EAH 4870 with 1 GB memory

Also, sometime, the viseo card is not fast enough and moving the mouse over one of my application is slow. If I drag the window over another screen driven by a USB graphic monitor, then the mousse move easily without a slow motion

Any help appreciated


My board is a bit old, 5 years

Answer:What log file to look for when PC froze

This should get you on the right path...

How To Solve Any Windows Problem with Event ID

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Question: Computer froze

my Mom's pc
1. she Updated the dat files in Norton
2. next she printed a document
3. computer froze after printing half a page
4. she ctrl alt dlt - nothing
5. she unplugged the computer & let it set
6. turned back on the computer after plugging back in, cd rom making whirring noise (we verified that by opening case and listening) getting no signal on monitor
7. she unplugged and plugged a few times trying to make it start, each time coming up with no signal on the monitor
computer has been functioning fine for the last year no problems. home built in 11/05 power supply went bad last year(12/06), replaced the stock power supply with a Thermaltake TR2 W0070RUC ATX 430W

The only unusual thing she could tell us was that she has been getting popups earlier this week that norton was expired and she need to renew but she knew that was not true and she swears she x'd out of the pop ups. She checked her norton sofware and she 200 some days left.

LED on mother board lights up, no post beep and no monitor signal, and the hard drive makes a light click every 5 secs.

We took a fully functioning identical hard drive and placed it in the asus computer. And it made the same sounds as other hard drive. And the no signal on monitor as well as no post.

Just put the asus's harddrive into another functioning computer(intel perl k) and got the we apologise windows did not start sucessfully screen and it won't start in normal and won't start in safe mode.

ASUS... Read more

Answer:Computer froze

Taking a hard drive from one pc and putting into another will not normally work ( unless they are identical) as windows will not recognised the hardware.
A hard drive clicking is not a good sign as that indicates it is about to die.
I suggest you hook up the drive as a slave in another pc and try and save the data, then get a new drive and reinstall windows.
Also I can't stress highly enough about getting rid of Norton, its a resource hog and eventually slows the pc down.
Home users should not have to pay for ativirus, I use Avast on all my pc's and have never had any problems

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Question: Computer froze

i dont know what happened but i was surfing the web and heard loud click sounds coming from the computer, but this happened before already but nothing happened after sounds but today after the sounds a few min later my computer froze and i restarted it. once i restarted it nothing shows up on my screen. i checked all the lines and connection to see if anything is loose but everything is fine. computer is running fine and screen is working so i dont know why the screen is not responding to the computer. can anyone help me??

Answer:Computer froze

The clicks you heard may have been a hard drive failing or maybe a pw supply arcing. Let's do some troubleshooting [as long as you are comfortable opening the case]

1 System OFF, open the case and pull the connectors [both data and power] from ALL drive both hd and optical
2 Disconnect any usb type device ie printer, scanner, hub, etc
3 While in the case, check the heatsink fan on top of the cpu. Make sure it has not fallen off/loose, etc
4 If you are all done, now pw ON the system and see if you get a post display

If you do get a display, then shutdown and start connecting devices one at a time until you find the failed device. If you do not get a post display, then the next thing I would do would be to swap in a known good pw supply. Still no post with the known good pw supply, then you would need to swap parts with known good units; ie video card, mb, ram, cpu.

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I was playing an online game, and Windows 10 screen completely froze. All I could to in the end was switch it off at the wall

If Windows 10 screen completely freezes again, what can I do? Any key combination I can use to try to fix it and close down the game program?

Answer:Windows 10 Froze up, what can I do if it happens again?

Yeremyah said:

I was playing an online game, and Windows 10 screen completely froze. All I could to in the end was switch it off at the wall

If Windows 10 screen completely freezes again, what can I do? Any key combination I can use to try to fix it and close down the game program?

Ctrl+Alt+Delete.....If you can open Task Manager you could shut down the game in Processes.
If neither of these work cut the power supply.

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Question: combofix froze

I was directed to run Combofix by a spywareinfoforum helper however it froze at the point it indicated "Do not manually reboot the machine yourself". Thereafter it listed "2. was unexpected at this time". It is now idle on the blue c:\ prompt screen and I do not know how to resolve this.

Any suggestions?
Thanks in advance.

Answer:combofix froze

If you were advised to run ComboFix by a trained expert at another security forum then you need to contact that person for assistance. That Helper should be able to address any issues you encountered when running the tool as they should have the knowledge and resources to do so. Further, following advice outside of a topic where you are already receiving assistance may cause confusion and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

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hi, Guys the cpu is 100% and system is slow, internet, word, excel, etc slow. event to write what is the problem?  thanks for the help JM

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Question: Defrag froze at 1%

Hi, I hope someone can help......My XP goes to 1% and will not move on. The harddrive lite is on but it will not go. What is up??? I have tried this in the safe mode and tried other defrag programs. Is there a registry fix or another type of fix for this poblem. THANKS

Answer:Defrag froze at 1%

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HI I ran avg and it says I have 23 infections but it is stuck scanning on sp2 files. The scan never finishes, the scan bar remains in the middle. How can I quarantine these infections? thanks cmbz4

Answer:Avg Antispyware Is Froze

Try running the scan in safe mode.

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Question: Scanner froze?!

Hey,my names Jovana I have a problem with my scanner,it was working without problems until today.I tried to scan some images and as I was walking past the table where the scanner was I accidentally  tripped over the scanner's power supply cable and the scanner froze.When I turned if off completely,removed it from the usb too and put it back in,it's still frozen and whenever I put in the supply cable it's just there freezing and making a weird and quite noisy sound...I don't know what to do now,can I reset it somehow?It doesn't seem to be communicating with the computer at all...the scanner is a Hewlet Packard Scanjet 3800,it's almost new....can somebody help me out or suggest what to do next please?

Answer:Scanner froze?!

Quote...can somebody help me out or suggest what to do next please?It could be physically damaged.    It could be a lot of different things.Here's one easy thing to check:   On the underside of some scanners, there is a sliding latch.   It is for locking the mechanism from motion,  when the scanner is being shipped.Check it -  see if by some wild chance it is now in the locked position.I doubt it is something that simple and easy,  but it won't cost you anything to have a look.

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Hi, I have a gaming PC that I built about two years ago. I was playing Minecraft (CPU and memory intensive) and the computer froze and wouldn't respond to anything including ctrl + alt + del. Its never done this before so I held down the power button to turn it off but now it won't turn on again. When I press the power button nothing happens, but when I turn the power supply switch off and on and press the power button, the fans will spin and lights will come on for half a second then turn off. I thought maybe the CPU had overheated but after waiting a while it still didn't turn on. I also tried clearing the CMOS and cutting the power, neither changed anything. The motherboard standby light is on.

I searched around and I think it might be a bad power supply, any ideas? Thanks

My specs:
FirePower ModXStream Pro 600W 80Plus Semi-Modular High Performance ATX PC Power Supply 600MXSP
Intel 330 Series Maple Crest SSDSC2CT120A3K5 2.5" 120GB SATA III MLC Internal Solid State Drive (SSD)
ASUS P8B75-V LGA 1155 Intel B75 SATA 6Gb/s USB 3.0 ATX Intel Motherboard
Patriot Intel Extreme Master, Limited Edition 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model PVI38G160C9K
Intel Core i3-3220 Ivy Bridge Dual-Core 3.3GHz LGA 1155 55W BX80637i33220 Desktop Processor Intel HD Graphics 2500
Video Card:
MSI R7770-PMD1GD5 Radeon HD 7770 GHz Edition 1GB 128-Bit GDDR5 PCI Express 3.0 x16 HDCP Ready Video Card
Windows 7 6... Read more

Answer:PC froze now won't boot

The power supply might have failed...

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Question: Froze desktop

Didn't know where to post this. This computer is always freezing up, to s l o w. Where can I check for and price of a new computer with
500Ghz CPU
10,240 Mb RAM
4,096 Video
1000Gb HD
100/1000 cable input
2000W Power Supply with a AquaGate master cooler w/refrigerant unit to CPU and power supply cool.
Tired of computer never being able to run anything.

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My Compaq Pesario S5500uk froze during start up (operating system windows XP home)rebooted but Windows would not start up.Tried various the message....... "Corrupt "Windows root>\system32\hal.dll"Then put the Compaq System recovery CD in and rebooted, got the message....."Stop: C0000218 (registry file failure) registry cannot load the hive (file):\system32\configsecurity or its log or alternative is is corrupt, absent or not available.Could someone please advise, on what to do next, in detail, step by step, any help to recovery would be greatly appreciated.

Answer:pc froze during start up

click here

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I am using Windows XP home O/S. All of a sudden I found the PC just froze/crashed on me. I did a reboot and it came up with a blue screen which refered to an 'unmountable boot volume' It goes onto to say if this the first time etc;;; to much to follow. I either try 'Last Known Good configuration' but would not work it would not even start in Safe Mode which it recommends.I pressed F8 as followed then Safe Mode but no joy, just pressed F8 next time and a screen comes up to ask me to disable shadowing and cache but can't find where to do this. :-(((((RegardsSimac

Answer:PC just froze/crashed

i had the same problem about a month ago but i had to install the win again

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Z70-80 I7-5500U w/Windows 8.1 64bit
Twice while working in IE 11 I have had my mouse pointer freeze. The keyboard and mouse buttons are still active but I cannot move around. I logout via Task manager and usually after the 2nd time logging back it its active again.
My drivers and BIOS are current, so there is nothing more from download and nothing in settings affects it ability to move around. Is or has anyone else experience this problem?
Mod's Edit: System model added to Subject line to improve visibility / clarity

T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

Answer:Z70-80 - Mouse Froze twice now! Why?

Well it happened again.- pad motion did not work.- left/right button worked though- touch area was totally DEAD. Why? I plugged in a USB mouse while in this state. It worked fine and the pointer etc 100%. However, going back to the touchpad no mouse movement was possible. I looked for a service to restart but couldn't find a relavent one. After an hour or more I rebooted the system and it returned to fuctionality. 2nd day and still working. Anyone any idea what might be going on???

T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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Hi, guys guys.... I have a movie maker program opened, I have done a big project and now after cliping it and everything, suddenly it froze, I have been waiting for liek 20 minutes and it is still froze, the computer is working fine but I can't do anything with that program's window, HELP!!!. I need to save am I gonna do that? is there any instructions I have to delete in the task manager?, I can access any file on the computer but that program is frozen. Also there is no NOT RESPONDING messages in the task manager so that means it is still respondiing....HELP!!!!!

Answer:Program Froze Need Help!!

mzeitoun said:

Hi, guys guys.... I have a movie maker program opened, I have done a big project and now after cliping it and everything, suddenly it froze, I have been waiting for liek 20 minutes and it is still froze, the computer is working fine but I can't do anything with that program's window, HELP!!!. I need to save am I gonna do that? is there any instructions I have to delete in the task manager?, I can access any file on the computer but that program is frozen. Also there is no NOT RESPONDING messages in the task manager so that means it is still respondiing....HELP!!!!! Click to expand...

start/control panel/administrative tools/event viewer/application

Scroll down for the most recent or most recent two red circles with a red X in it and click to open that listing.

If your movie maker program is listed in that window that opens just click on the button that is just below the two arrow buttons and that will put information on the clipboard paste that info here.

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Hello, I have been using a HP 15-ay013nr laptop since September, about 3 months now. I haven't had any serious issues with it so far; however, today I was just using Chrome and it froze up on me. Not just the browser, but the mouse, and nothing was responsive. I also noticed that the hard drive light indicator on the side of the laptop wasn't flashing like it does during use (although my laptop has a SSD). I tried to shut down the laptop by holding down the power button, but it wouldn't go off. The laptop has a removable battery, so I took it out, let it sit for a few minutes, put it back in, and turned the laptop back on. I was met with a blank screen for a few seconds, and then it started up as normal. This same thing happened just a few weeks ago, and I figured it was just a freak thing. I took the same steps before as I did just now. I did run a memory test last time, and everything turned out normal. my antivirus doesn't detect anything wrong, either. I don't use super heavy processes other than chrome and photoshop, and my laptop doesn't get too hot. I was just wondering, should I be concerned about this? Also, what steps should I take to keep this from happening again?Here is some basic info about my laptop in case it's needed: 

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How do I remove it??

Answer:PC Froze with Virus

Please follow the instructions here (5 pages) and then post all the requested logs in a new thread here for the security analysts to look at. If you have any trouble running any of the scans, leave them and move onto the next.

The security forum is always busy, so please be patient and you will receive a reply as soon as possible. If you go to Thread Tools > Subscribe at the top of your new thread you will receive an email as soon as a reply is posted.

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Question: Computer froze?

Alright i was on the internet everything seems to operating properly when my computer just freezes, the mouse wouldnt move and the keyboard wouldnt work. This has happened twice now in the last two weeks. It has really got me woried since my computer is practically brand new. Any help would be great. Thanks.

Answer:Computer froze?

scan for viruses and spyware

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Question: Mouse Froze

On my Windows XP my Compaq mouse froze. I have rebooted it. My Compaq mouse will not allow me to complete the set up procedure. Any solutions on how to unfreeze my mouse. Thank youMoved from the Windows 2000\NT Forum. ~acklan~

Answer:Mouse Froze

Have you check to see if the mouse and the keyboard are reverse where they plug into the motherboard.

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Question: Froze at Boot

I'm new to this forum but hopefully someone will know the answer to my problem. I just got this hard drive from a friend and they want me to take some stuff off of it for them so they can put it on a different computer. However, I tryed to add it as a secondary hard drive but because he has a password on his account I can't get into his documents without starting up the computer using his hard drive. So when I try that a message comes up saying that it did not successfully load windows last time do u want to boot in safe mode or normal mode or last known good configuration. Now when i pick any of them they begin to load and then it just freezes before it can even get into windows. Now I have they're password so if there is any way to do this using it as a secondary drive please let me know. However if there's not please tell me any ideas anyone may have to my problem. I know this hard drive is working because it was working when I pulled it out, I had the computer on and running right before I pulled it earlier today. Thanks again


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Question: computer froze

bought the refurbished HP 8100 Elite from amazon. worked great for 3 weeks then a message screen started coming on , instead of the normal start screen. I'm a 70 year old novice, so i found by hitting F10 i could get the start screen to come up. but when i shut it down and restarted the next day, i had to do it all over again. after 3 days of this and pushing some other F keys it finally quit and when turned on the message screen was froze. i contacted amazon, who refered me to SJ Computers, that had refirbished it. they were almost no help, but would allow a refund. I have since bought a new computer that is fine. my problem is since i'm a novice , i dont feel safe returning it since i used it for my banking and some personal info. how likely is someone else going to be able to recover my info. if it is unwise to send it back as is, any tips on how to get it running and erase my stuff?    thanks and MERRY CHRISTMAS TO ALL

Answer:computer froze

@billllib, welcome to the forum. As an old_geekster myself, I will be glad to help you. Your best option is to remove the hard drive from the computer and connect it to another computer to format it to remove your personal information.  This will be far easier than trying to get the computer to run.  If you are not comfortable working on a computer, I suggest asking one of your friends who is competent to help you.  If nothing else, there are students at local schools who could help you and would be glad to do it. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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I got told to install windows sp1 onto a friends computer, i ran the program and it just froze, it was only the program that froze because i could open other things,
Thanks for all the help that was given in the last post, im going to reinstall windows because its to much hassle when the pc is on the other side of the city. lol i dont even have a serial, lol

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Question: mouse froze

I am running this windows xp serv pack2 with amd 64-3000 and 1gb memory with 300 gb hard drive. got microsoft office, acrobat, adaware, spyware doctor, quicken, nero,systemsuite installed, it was fine before but all of sudden, the mouse froze and I can
not move it. I saw the pointing arrow but can't click anywhere. I did try to change the mouse to a new one and it froze too. For example, I am running system suite to check the drive and usually I can click on desktop or minimize the screen or cancel but I cannot move anywhere. The keyboard works, i can shut down with the keyboard.

What's wrong? Is it the mouse port on the mother board or I need more memory?

Answer:mouse froze

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Computer froze and had to take battery out. Now it says it's diagnosing pc. Tried 3 times now but still not doing anything. Tried doing over night son tried to get into advanced settings but failed. Got it running diagnose again. What can I do and why has this happened. Many thanks for any help. Oh it also downloaded Windows 10 last week couldn't stop it.

Go to Solution.

Answer:V5-431 froze. Now diagnosing but won't do anything...

if it was only windows...why is freezing again? i insist, it's an HDD issue.

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Hi All, could someone help me?

My PC (4.5 years old, used everday, a bit slow these days, running Win XP home) froze yesterday when loading a website that had a lot of multimedia content and I could not even move the cursor, so I switched it off at the plug and tried to reboot, but now when I turn it on, it does not boot.

When I press the 'ON' button, the LED light comes on (but no beep sound) and I can hear the fan come on but that's it. There is no signal going to the monitor at all and I can't hear any sounds of anything happening inside the box.

I recently backed up most of the key documents I have so that's OK, but all my holiday photos I took from travelling around the world last year (a trip that I'd waited to do all my life!) are still on there and I would be absolutely devastated if I've lost them.

Which part could have failed?

The only other relevant thing to mention is that a few weeks ago my Norton said that Malicious code had been detected which came from MsiExec.exe and told me to block the script (recommended) which I did each time this Norton window popped up. However, I had noticed my PC was running my slower since this issue came up. Is this related?

Answer:PC froze and now won't reboot

Make and model? Might be able to get you into safe mode, though I'm somewhat pessismistic, but, in order to save your stuff this is the best starting place.

Post make and model and somebody can give you directions.

Should also test to see if you can access the BIOS at the same time.

If a desktop, next I would open it up, reseat the RAM sticks, and esp. check the HD connections for anything loose. This works just often enough to give it a try.

Failing any successes, you can remove the HD and connect to another computer, unless it was the HD that failed.

Post if you need any help with the above, also.

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It was bound to happen sooner or later: Ubuntu, now available, for Windows.

I just find it utterly hilarious, and yes I'm well aware of the underpinnings with Windows 10 allowing this to be a reality, even so seeing it there on the Windows Store page gave me a good laugh for all of oh, about 7.3 seconds I suppose. And yes we knew this was coming sooner or later but it's still giving me some giggles each time I think about it anyway.

Remains to be seen how useful it is for Windows users I suppose, I prefer just running Linux distros in VMs, never had issues with that and since I'll never be using Windows 10 that's how it's gonna get done anyway for me.

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My 6 year old froze up randomly and gets BSOD randomly...
After I have downloaded WhoCrashed and analyzed the crash dump...
It seems like the wireless driver is the culprit... But my wireless adapter is already the latest and that still won't solve the problem.

Rig specs:
Pentium D [email protected]
Hitachi 80GB

Answer:PC froze up randomly


Please follow these posting instructions so we can get the information to help you.

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I was playing an online game, and Windows 10 screen completely froze. All I could to in the end was switch it off at the wall

If Windows 10 screen completely freezes again, what can I do? Any key combination I can use to try to fix it and close down the game program?

Answer:Windows 10 Froze up, what can I do if it happens again?

Originally Posted by Yeremyah

I was playing an online game, and Windows 10 screen completely froze. All I could to in the end was switch it off at the wall

If Windows 10 screen completely freezes again, what can I do? Any key combination I can use to try to fix it and close down the game program?

Ctrl+Alt+Delete.....If you can open Task Manager you could shut down the game in Processes.
If neither of these work cut the power supply.

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My hp stream 13 was getting very slow after only having it for a year, so I restarted it then when it was finished it went on to the hp logo then went onto a black screen and it's been repeatedly doing this for a while now.

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Lately I got problem with my PC. I just can't source what could be the origin of the problem.

I did post a tread
How to know what caused Windows to crash.

Now, I want to be more specific on the information that I could get ( if there is any) from Windows Event Viewer

While I was working, A blue screen with a message that Windows had to close because a device had a failure. No message of the device

- I shot down and reload... same message
- I shot down, replace my SSD with a previous one Same problem
- Remove a data hard disk with my old SSD. System start ok
- Replace the new SSD without data hard disk, system start ok
- Replace the data hard disk with New ssd, system start ok

This is an intermittent problem. I can't source the origin of the problem

- did a defrag on my data disk ( not on the SSD). All ok

I'm looking on the Events Viewer and I see critical error message. But, it is like a foreign language for me
Kernel Power ID 41 (63)

Again, any help trully appreciated

Free image hosting for your screenshots + free screen capture tool

Answer:PC froze: What to look for in Event Viewer

Event viewer is not always the best way to go in this situation;
This post that I made in our Vista Forum may be more helpful
Computer Freezing! Help! - Page 3
I think that the clean boot mentioned in that post would be the best place to start
Troubleshoot Application Conflicts by Performing a Clean Startup

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The specs of my computer are as follows:

CPU MODEL: AMD Anthlon64 3200+ Socket 939

MEMORY: Hynix 1024MB PC-3200 DDR400
OS: Windows XP Service Pack 2
SOUNDCARD: (On board motherboard)
VIDEOCARD: Sapphire Radeon X1300 256MB PCI-Express
PSU: Titan Power ATX-SSOPS 450W
+12V: 24A
+5V: 40A

I built this computer back in Jan this year. During the first 2 months it seldom freeze during gaming but then afterwards it just freeze randomly during game play. Now, it just hangs about 5 mins after the game loaded and also the music would stop. I play games like WarCraft3 and Final Fantasy XI. I tried updating every single driver on my computer like the lastest Window Updates, BIOS, Chipset, Video Card, Direct X and Soundcard but with no luck at all. Also, formatting the computer just wouldn't fix this issue. At first I suspected that it might be the ram's problem cause A8N-SLI is very picky when it comes to ram. After switching with my friend's DDR 400 Dual Channel 1GHz it did turn out better for a few game plays. Afterwards everything just go down slope. This is really giving me a headache please help me out!

Answer:Computer froze during gaming

download Everest Home and/or speedfan and post us the results on the sensor reports page.

open up the pc and clean out the dust.

open up cmd and do a chkdsk /f and also defrag.

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Me App suddenly stopped working. I turned the cell off and on and nothing seems to be happening. The tiles appear in a darker color and don't respond to touch.

Answer:Whatsapp on my Nokia froze?

Just give it few minutes, it will "come back" after it finishes backup

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A friend had a PC problem the other day and so did a system restore to try and fix this. Apparantly, the PC then froze while half way through the restore, and after a few hours they gave up and manually powered down the PC to try again.

Now, they get to the windows login screen no problem, but when they select any user to log in, it appears to think for a few seconds, then they get their desktop wallpaper and nothing else. CTRL ALT DEL does nothing, but the mouse can move, so the PC hasn't truly frozen.

Exactly the same happens in save mode.

I am going to have a look later to have a look, but does anyone know of this happening before, or a work around to fix it?

Ed Ludlow

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It's my freinds computer and he gave it to me. It's only 6 months old and could not fix the problem. when it freezes it says missing file <Windows root>\system32\hal.dll. What caused that he was on the web when this froze and popped up. So I've been running the rescue and recovery disc with the 6 product recovery disks and at the end it asks to insert the last disk the supplemental product recovery cd and every thing is almost done and downloading then it freezes near the end of the process and stops. what is a matter and what can I do. PS. This is a computer he got from college and every thing was installed already so he does'nt have anything but the RNR disks he ordered in the mail. and how do I get windows XP or Vista Installed If He never received the disks from college since he left. thanx. 

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Hi all...I am having a problem with windows XP Pro. I guess it started a couple of days before when AVG detected a trojan and blocked it. Then about two days later it wouldn't boot up after going into hibernation. My wife performed a "CHKDSK/R" to no avail and then I got it to come back up by pressing F8 repeatedly on boot up until I got to a screen that gave two options..."delete restoration data and boot.." or "continue boot". I chose to delete and got it to the desktop screen but AVG was finding a bunch of Trojans. I ran Malwarebytes and it found and got rid of 8 threats but AVG is still picking up anywhere from 4-10 Trojans and only gets rid of half of them, the other half seem to be the exact duplicate but they seem to be in "memory" and it can't get rid of them. I've tried to restore it to a week ago before the problem started but the Trojans are still there...also sometimes the task bar turns white...and then I won't be able to open programs or have internet access until I re-boot...Also something seems to be "scvhost" related as I get that error that it has to close. Also in AVG it is detecting the Trojans there and in "explorer.exe" and "firefox.exe"...hope someone can help and much appreciated...

Answer:XP Pro froze on boot up after hibernation...

Also ran AVG anti-rootkit scan and MBR is infected with "Rootkit.TDSS.TDL4"...

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I received an update to the WC App on my Lumia 950XL and it black screened when I tried to get past the update note of what was fixed. So I uninstalled it and went to the store to reinstall it. It says it's still installed so I can't reinstall. I then deleted phones cache, did a soft reset and still the same thing. Still says the app is installed and I can't install it. Any ideas?

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winxp pro.My PC has been running pretty well, but I decided to do a virus check.I used Avaste to do a complete check, but it froze after about 70000 files at a file called"dllcache", it also froze the desktop so that I had to switch off at the mains.I have I386 on c: drive. so I did a sfc /scannow, this also froze the screen just after the bar on the indicater started moving.Any ideas please?tia

Answer:sfc /scannow froze the desktop

Try them in Safe Mode

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Google chrome Web page has frozen and will not shut down. I have tried restarting and shutting down the laptop but nothing happens

Answer:Google chrome froze

@Sammeah Try / Consider: Right-Click on the Taskbar > Start the Task Manager > Under Tab Processes >Look for the offending program  (Google Chrome) >Quickly Left-Click on the program (to highlight it) >Right-Click on the program and select "End Task"  If that doesn't kill it properly:Task Manager > Tab Performance > Open Resource Monitor (bottom of Performance screen) >Tab Memory > find "chrome" > Left-Click on chrome.exe process to highlight (or choose one chrome process and click) >Right-Click and select "End Process Tree" Shut down the computer (complete stop) > wait a few seconds > boot and log in   When you see a Post that helps, inspires, provides fresh insight,or teaches you something new, click the Thumbs Up on that Post.Fixed / Answered? Click that post Accept as Solution to help others find Answers. 

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I try and update windows apps and ( the Update Standalone installer) Just keeps running and won't install anything. I also try to install the Internet 10 update and it does the same thing. (searching for updates on this computer)

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hi im new to the site i was wondering if anyone can help me, i originally has a bad case of viruses infecting my computer couldnt do nothing until i went safemode i used combofix to temporary fix, when combofix to complete fix it went to system critical error and same with Malwarebytes-Anti-Malware as it the system restarted the debugging mode activated i try pushing button to skip the process but key board was not working, but it was working as the debugging try to scan on stage 2 at 15% it stops n froze. I restarted the computer trying to get into safemode med way it froze as well, if you any suggestion please assist i really dont want to spend money for this kinda problem.

Answer:safemode and debugging froze

Insert the Windows XP CD into the CD drive, and then restart the computer. Click to select any options that are required to start the computer from the CD drive if you are prompted. When the "Welcome to Setup" screen appears, press R to start the Recovery Console. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.Type: chkdsk /rIt's important to have a space before the "/".To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.

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Windows XP Pro SP2, with all critical updates except IE7
PC built 3 years ago; no problems until now
2 x 512 MB DDR 333

PC froze

Minidump states memory problem

I ran Memtest 86 on stick 1 in slot 1 for > 8 hrs; 32 passes; no errors.

I ran Memtest 86 on stick 2 in slot 1 for > 8 hrs; 32 passes; no errors.

I am now running Memtest 86 with stick 1 in slot 1 & stick 2 in slot 2.

What should I do if this test passes?

Does Memtest 86 test the L1 & L2 cache?

Minidump, zipped, & report, are attached.

Thanks for your help.


Answer:Solved: XP froze; minidump

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