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Help Please Seagate FreeAgent External Hard Drive

Question: Help Please Seagate FreeAgent External Hard Drive

Hi Folks,I have just purchased a Seagate FreeAgent External Hard drive, 500GB USB2. Setting up was nothing, just had to connect the two Leads. From my previous Seagate External Hard Drive which is not working any more I have BounceBack Launcher Software but it will not recognise the new Seargate. It goes throught the process of Sizing 'C'&'G' drives ok but then a window says 'Connect & Start up drive to backup to.'I've unplugged the USB2 lead & plugged it back again several times. On each ocassion it tells me that it has recognised the backup Drive & was Initialising Drivers. After a few moments the same Window appeared, 'Connect & Start up drive to backup to.' The Seagate is there in My Computer.I have done A New Driver install from Windows but it says no New Drivers, what it has is the latest. Something to that effect.Please can anyone HELP!!!!! Solartopi

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Preferred Solution: Help Please Seagate FreeAgent External Hard Drive

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Help Please Seagate FreeAgent External Hard Drive

sorry dont have the answer..could it be that the software was only licensed with the previous drive.Send an email toBouncebackclick herefree back up software powered by acronis from seagateclick here

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I have a 500GB Seagate FreeAgent Go Hard Drive which suddenly stopped working. What happened was, I was shrinking one of the volumes because I want to make three partitions. As I was formatting the unallocated volume, the hard disk was accidentally remove from the laptop. Then when I plugged in again, the laptop cannot detect the drives which I originally have. I already uninstalled the device through Device Manager, restart the laptop and reinstalled the device driver but still it won't detect my hard disk.

Help, please?

Answer:Seagate FreeAgent Go External Hard Drive

I am using Windows Vista and a Compaq Presario V6000.

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A friend of mine has a seagate external freeagent gloflex hard drive which used to be mine. She hasn't used it for a while. she tried to use it on her new Windows 10 pc for the first time but although it says the drive is working ok under system devices when clicking on the drive nothing happens. I took it home as I have an old vista PC which it used to work on. When I connected it , it showed the drive in system devices but when I went on my computer to see if it showed up it wasn't there just the internal drive showed up . Would be grateful for any ideas please.

Answer:Seagate external freeagent goflex hard drive

Look in disk management and see what it says there (Do not format)

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Have a external hard drive that was backed up on a macbook pro
using time machine. I try to take the files out that I put on a windows 7 PC
and it wont show up in My Computer.
But it does on device manager.
is there a problem with the external hardrive?

Answer:Seagate FreeAgent external hard drive not showing up on Windows?

It is likely formatted as Mac OS Extended (journaled), HFS+. Windows can't natively read that.

"I try to take the files out that I put on a windows 7 PC" is a confusing statement. If you want to read the files on the drive from 7, you can't without a 3rd party tool. If you are just wanting to put stuff on there from the PC and don't care about the Mac backup, then just format the drive. Do that through Disk Management in the Admin Tools control panel.

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The drive was running fine for about 15 mins but since my laptop was on battery and i had steeped away i did not realize that the battery ran out . post that since i have connected it back the laptop does not read the drive. I have tried checking it with my desktop and 2 other laptops but the result is the same. also tried changing the USB Cable but this also has not worked. it does not show up in my disk management tab or under my "my Computer". Please advise.

Answer:External Hard Drive seagate (freeagent Desk) stopped being recognized

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I just bought an external hard drive (Seagate FreeAgent GoFlex Desk, 1.5TB) and have some difficulty setting it up using the Seagate DiscWizard software.

The reason I bought this drive is to clone my DELL Inspiron 6400 Laptop HD in case of disaster etc. The Laptop HD is 140GB and 70GB are taken for my files / programs. So I was able to clone the Laptop HD but when I reboot, after I changed the BIOS settings to boot from the USB, the Laptop starts and during the process of loading Vista it re boots by itself.

Looking on the explorer, I have the Main C:\ drive, and then I have the Recovery D:\ (that is where DELL put the recovery files), then I have E:\ which is the DVD drive and then are the new cloned drives F:\ Recovery and G:\ Main.

Now checking the properties of F:\ and G:\ they are both formatted as NTFS and the F:\ is 10 GB as my original and the G:\ is only 70GB as the original so the clone process made the external drive only 70GB.

I think the problem is that the G:\ should have been before the F:\ but not sure.

Any Ideas on how to go about it?

Answer:Solved: Seagate FreeAgent External Hard Disk

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My drive took a bit of fall. Now, when I plug in the USB the computer does not recognize does not even indicate that new hardware is attached...

Also, the every 10 seconds or so, the drive makes a faint beeping sound.

Any suggestions?


Answer:Seagate FreeAgent Pro 500gb external drive

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Hello, I have a Seagate FreeAgent Go external drive that I have used frequently in the past to backup and store data. My laptop (Win7) is not recognizing it when I plug it in now. I have been through Disk Management and Device Management, but haven't figured out what's wrong yet. The computer does make a small sound both when I plug in the USB cable and when I remove it, but I cannot find any access to the drive. I may have removed some files that the Seagate drive came with inadvertently when removing some data. I've been to Seagate's support site, and was able to install the "Seagate Manager", which also now does not recognize that a Seagate drive is plugged in. Any ideas on how to get this drive to come up?

Answer:Seagate FreeAgent Go external drive not recognized

Did you fully check in the bottom-right panel of Disk Management to see if a ribbon for the external drive is shown there ? (it will have no letter and no model name and may also be labelled as "Raw").

Check again and if it's there, right-click it and choose "Change Drive Letter and Paths".
Then click "New", choose a letter and click 'OK'.

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I bought a Seagate Freeagent 250g external hard drive about 4 years ago and have not any problems with it since. Recently however, after an especially rough moving trip, my computer no longer recognizes the external drive. The power light on the external drive does not turn on either. Everything else I plug in works, so I know it cannot be the computer. I have tried using different cables, trying it on other people's computers and nothing works. In fact, whenever I plug in the external drive, the entire computer slows down significantly and then gets notically faster when I disconnect the sick external drive. Do these descriptions of the problem sound like anything anyone out there has ever come across? Please forward some info if you can. I would really hate to lose all the sentimental files I have in there. Thank you.

Answer:Seagate Freeagent external drive not recognized.

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I bought an external hard disk (FreeAgent 160GB, Model # ST901603FGE1E1-RK) in February 2008. The purpose is data backups of my PCs (all XP-SP2). Whenever I use this external hard disk (from any of my PCs), there are always a few occurences of the following in Event viewer :-

Type: Warning
Source: Disk
EventID: 51
An error was detected on device \Device\Harddisk2\D during a paging operation

My other external hard disk is a Western Digital (procured about a year ago), and so far, I have not come across any such error message when I use it.

Should I be concerned about this error event in my Seagate FreeAgent? Since this is a data backup device, I am worried.

Answer:Seagate FreeAgent external hard disk - paging error

You can run a drive diagnostic test on it:

Also consider running CheckDisk on it too
Go to My Computer
Right click the drive
Select Properties-Tools

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I have a brand new Seagate Free Agent GoFlex 1 TB external HDD. Actually it's my dad's and I was suspicious that it might have a virus. So I booted my laptop through Ubuntu and plugged my Seagate once it booted successfully. There was no virus, just some default files that can be found on a new HDD, like UserManuals, an exe file also which I guess might have been the driver. There were some other files as well but I can't remember the names. Relieved that there is no virus, I formatted the Seagate HDD because I knew (or believed) that those files aren't really necessary to run the HD. A message appeared which said the disk couldn't be formatted properly but still was opening with no data in it. Yesterday I wanted some data from my friend and plugged in the HD in her computer. The HD did open and drive window appeared with no data in it. Everything fine. Suddenly the window disappeared and drive was not there even in My Computer. I unplugged and replugged the HD many times but the HD could not be detected. Now I can't use this Seagate HD, as it's not even being detected.

What went wrong? Did something happen due to the deletion of those default files? Or something else went wrong?

Please help!

Answer:Seagate FreeAgent GoFlex 1 TB external hard disk not detecting

When the drive is plugged in, does it appear in the disk manager?

(To get to disk manager click START > Right click on Computer > Manage > Disk Management)

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I bought a new Seagate FreeAgent Desk 500Gig external drive today for Black Friday. It is not the one specifically for Mac users, but is supposed to work with Macs as well. I am a photographer and am trying to transfer over my digital photography work files and raw images from my desktop Mac to the hard drive; However, I am unable to create a new file on the drive or put any of my images on it.

I am getting a notice that states that: "The drive cannot be modified."
I looked on Seagate's website and it states that I will need to reformat the drive. It suggests the user 'see answer ID: 2452'; however clicking on that option brings me to a page that doesn't explain anything about how to do this or even mentions anything about this problem.

I got a great deal on it and would really like to be able to use it soon.
Any idea on how to fix this?
I'd appreciate your thoroughness as I am not extremely knowledgeable about this subject.
Thank you,

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I have a hard drive that was damaged in shipping. I contacted Seagate and they said I could ship it to them for replacement but I wouldn't get my data back unless I paid them an exorbitant amount of money for their data recovery services. So I cracked it open. It appears to be in great shape, the only immediately apparent issue is that the mini-USB connector popped off. I don't know how to solder so I won't be fixing that at the moment, but I have a friend who could probably do it.

My problem is this: on the sticker it labels the connections SATA Power, SATA Data, and Jumper Block. The USB and Power connectors are soldered onto a PCB which is screwed and soldered directly to the hard drive. Could I just plug it into the wall socket with the external power and plug the SATA into the motherboard?

Could I just leave the hard drive on the floor of the computer case or something like that while I transfer the data from it, or could that cause data loss or failure? How would I mount the drive otherwise? The USB and power connectors protrude out the side - where the mount screws go - about 3/4 of an inch.

Basically is it worth it or is it possible to extract the data as it is now, or would it be better to get the USB connector fixed?

Here's the SATA connection, this is unused by the external enclosure:

Here's the external power connector, to the right of it is where the mini-USB connector was, and to the right of that is one of the mount screw holes.

He... Read more

Answer:Seagate Freeagent External Drive - Connection issues

Is it just me or do the SATA connectors look odd?

My friend said he is not at all confident in his soldering skills but said he would do it as a last resort.

Really at a loss of what to do here. I'm not sure if I'll be able to connect it at all - internally or with another external enclosure.

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Following my old computer crash, I invested in a new Mesh computer loaded with Windows 7.

I bought a cradle for the old HDD and plugged that in and Windows 7 recognised it straight away and I can pull stuff off it without any difficulty.

The Seagate Freeagent (now called Classic I believe - the brown/yellow one) refused to come up as a drive and nothing I do will make it do so. I have downloaded the 64 bit Seagate Manager from the Seagate website but to no avail.

It appears as a device in the Devices but right-clicking only gives you two tabs, neither of which do anything. Updating the driver has no effect. The drivers still come up as Windows32 drivers. I even formatted the Freeagent but with the same result.

At one point, Windows 7 froze but disconnecting the Freeagent cured that.

Any ideas? Not being very computer savvy, I don't really understand why it recognises my old XP HDD but not the Freeagent.

Answer:Windows 7 and Seagate Freeagent 320Gb external drive

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I bought a Seagate FreeAgent Desktop 250GB drive for a friend a few days ago. I was able to get it connected to a machine running Windows XP SP2 just fine and I could see the drive ok. I noticed about 18GB or so was "used" even though there was only one 73MB PDF file visible when I viewed the drive contents. The drive has 232GB of free space, I believe.

I understand not all 250GB will be available for user data but is it reasonable for 18GB to be consumed by filesystem info?



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My existing Seagate Freeagent External hard drive is not big enough to store backups for both of my computers so I need another one. The old one (230Gb) was called a Freeagent Desktop USB unit and is now, discontinued. I may as well get a 1TB unit but does the replacement model, the GoFlex, work in exactly the same way? (I use Vista)

Answer:which seagate freeagent hard drive

Yes it is plug and play, so should be no problem with Vista.
Make sure you get the USB3 version, even if you do not have USB3 on your computers, as it will future proof it and is 10 times faster than the USB2 drive

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I recently purchased a Seagate 500GB FreeAgent Desk external hard drive for backup. I have tried their software which leaves much to be desired. What would you recommend for both purchase and free backup software which will work alone with this external hard drive? I want the capability for full disk backup, selected files backup, and incremental backup as files are changed.
Only simple to use software. Is PC Backup version 10 a really good and simple to use backup program to purchase and will it work alone with my Seagate external hard drive? What about other backup programs to purchase and for free?

Answer:Solved: Conpatable Backup Software for Seagate 500GB FreeAgent Desk External Hard Dri

You should take a look at Acronis True Image Home 2009, it can do all the things you are looking for:
They have a free trial so check that out if you are interested in it.

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Basically what is said above. this is what has happened so far...
When i first plugged the usb device in, it began to load the "Add New Hardware" driver screen. i ran through that assuming there was a driver to install, after finding there was none, i hit cancel on the add new hardware. Unfortunately, it hasn't showed up on my computer since. I have plugged the device into both of my friends computers, one running vista, the other XP and they both picked it up easily. I have looked under device manager as well and it doesn't read it. I have tried restarting, unplugging...and all that.

does anybody have any advice?

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Drive shows in disk management as E: 238gb. I want to form 2 equal partitions but on right clicking E there is no option to partition same. There is the option to shrink volume, if I did this would I then be able to set up remaining space as new partition.

Answer:Partitioning Seagate FreeAgent hard drive in Vist

In a word, yes.

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My daughter gave me a Seagate GoFlex freeagent Portable Hard drive for Christmas as I have many files that I would like to store and share. The problem is that I us a HP Pavilion 6465 and the usb port on it is not fast enough. When trying to set up the hard drive it tells me I must install a 2.0 or 3.0 USB. Is that something that can be done on this computer and if so how. I use XP Home 2002 Service pack 2. The processor Intel Celeron with 434 MHZ, 256 MB Ram. It has had the hard drive changed and also has a 2nd hard drive. The main drive has 64.4 GB free.

Thanks for any help you may give me.

Answer:Seagate GoFlex freeagent Portable Hard Drive

The backup software that Seagate put on the drive needs USB 2 or 3. You could add a USB PCI card. Just be sure you have an available slot.

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Hi all

I have recently purchased a 2nd hand 750Gb External Hard drive.

I scanned it and rand file restore software to make sure it was totally clean. Then I formatted it too (you cant be too safe). Anyway, it worked long enough for me to put all of my family photos on and music, films work and other photos.

However now it has stopped working. When I plug it in it crashes the computer, and it does the same to the boot up whenever I plug it in. I have tried to use the safe remove hardware, and this is where it gets confusing.

The computer is recognising it in Device manager and the safe removal, but it wont let me safe remove (crashes) and it also wont let me populate the volume to see if that works (crashes again). Sending it off to be fixed isn't an option (my girlfriend would kill me......the photos you see......).

Is there anything I can try, I'm rapidly loosing hair at pulling it out.

Cheers Guys

This forum is great


Answer:Seagate FreeAgent External HDD

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I have a 320 gig seagate freeagent external drive. The usb port was damaged, and I have alot of info I want to salvage from it. I opened the case and connected the hard drive to my pc. The HD is a SATA drive, and I have 2 SATA cards connected to my motherboard. The drive isnt being seen by the card or by XP. The drive doesnt have any jumpers. Is there something else I need to do to access the info on the drive?

Answer:external seagate freeagent to internal

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I have a Seagate FreeAgent 1tb external hd that is no longer working properly. When I plug it in to my comp, it takes forever to be recognized, luckily it's being recognized at all, I guess. Unfortunately, it's being recognized as "Local Disk: (G)" as opposed to FreeAgent. When I click on it to look at the files, the bar at the top seems as though it's reading and progressing, but when it gets close to the end, it stops. Sometimes it says "not responding." Yet other times I get some sort of I/O error. Other times still it says that I need to format the hd.

I really, really need to be able to access these files as they contain home videos and pictures of my little ones that I do not have anywhere else. =/ Yes, completely my bad because I hadn't backed them up anywhere.

I tried the Seatools diagnostic long generic test, and it failed. I also tried r-studio and I got as far as the scan. The screen says that there are read errors at position 0, 512, 1024, etc. Every one of them in multiples of 512. The request could not be performed because of an I/O device error (1117).

Any suggestions, please?

Also, I took it out of the case and plugged it into a desktop sata connection; but when I go to boot it up and the computer is running through its normal bootup process (when it's doing the DOS-looking stuff before it gets to the Windows processing then follow-up login screen), it recognizes the other hd but stops at the Seagate as... Read more

Answer:Seagate FreeAgent 1tb external hd issues

Since the drive failed the Seagate test, it doesn't look good for getting to your files through windows.
Linux is sometimes successful at getting things that windows can't.

You need to download a linux live CD and burn the ISO. (If you don't understand, post again and someone will guide you).
You'll boot your computer with the live CD - it will not change anything in your windows, then attach the Seagate drive. Depending on the live distro, it might be seen automatically. You will need some other hard drive or a large USB stick to copy the files you want over to another device.

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Hey all,

Just wondering if an external drive is dead based on this --

I have a Seagate FreeAgent Desk and last week when I plugged into computer after 6 months or so of no use, it wasn't recognized. LED lights didn't come on at all. So I thought it was a bad power supply. Switched that out but no luck. Tonight I transferred to a Dynex enclosure. Powers up but still nowhere on computer, not in device manager or disk management. Any other things to try or is the drive itself gone?

Answer:Opinion on whether Seagate FreeAgent External Dead

Sounds like the hdd isn't spinning up in either enclosure. if possible I would connect it to the enclosure & not completely reassemble, try it on your PC, and put your ear down on the top of the drive & listen, do you hear the motor spinning up?! if the drive is not spinning up, there isn't much you can do. if the data is valuable, then try a data recovery company - I have had excellent success with if the data is not valuable then I'd replace the drive and toss that one out.

Post back, Hope this helps!

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Perhaps a silly question???

I purchased and received the above external hard drive but can't find a button on the device to turn it off and on. I looked everywhere on the drive where it could be, searched on Seagate's support forum to find answers but couldn't find any info about it either. Perhaps there is NO power button on this drive? :eek

I want to turn it off when not in use and don't like to unplug the cables if not needed.

Hopefully, one of you will know and tell me about it? Thank you!

Answer:Seagate FreeAgent Desktop External HD 500 GB USB2

I have that exact drive hooked up to my xbox 360 as a media drive. If you can't find a power switch that is because it doesn't have on. It auto powers down. That is why you may have noticed slight lag when first accessing it after periods of inactivity. If the light bar is on the drive is powered up, if it is pulsing it is actively reading/writing, and it is off you either have the unit unplugged or it has shut its self off to save power. Hope this helps.

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Put in my external, not found by windows 7, tried grc spinrite, not found and it couldn't read the drive, tried hp format tool, not found.

any other advice?

Answer:Dead freeagent go external hard drive... how to fix?

First, try another cord. Also jiggle the cord and push on the connectors to attempt a more positive connection. See if that brings the drive to life on the system.

Try plugging the drive intro another USB port, preferably one of the ports connected directly to the motherboard. The most common problem with these portable drives is poor connections and/or poor power supply through the USB port or cable.

You can pull the drive out of the case and then connect it to a PC (desktop) using standard power and SATA connectors. This will test to see if the drive is good and if there is a problem with the interface in the case.
How To Open Seagate Free-Agent Go Drive 2.5 in - YouTube

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Mine is a brand new FreeAgent XTreme 1 TB external hd. I have two PC's, both Windows XP Home powered (operating system up-to-date).

On one of those PC's, where relatively few programs (including McAfee Internet Security Suite) are installed, this external hd installs properly and works fine. Both Windows and Seagate Manager see it, and its properties are what they should be.

:cryOn the other PC, which houses many programs (including McAfee Internet Security Suite, Lavasoft AdAware, Acronis True Image Home 2010) , this external hd doesn't install properly and so doesn't work at all. Windows sees it, but its properties aren't what they should be. Seagate Manager also doesn't see it. Here follows related information:

- (local disk's properties F) - file system = RAW, used space = 0, free space = 0
- (disk manager / properties of Seagate FreeAgent XTreme USB device) device status = working properly, volumes (disk / type / status ...) = all set to blank, driver Microsoft 1/7/2001 V = 5.1.2535.0
- (computer management) this hd doesn't show neither in removablestorage nor in disk management
- (system tools / device manager) USB mass storage device properties detail = USB\VID_0BC2_3101\2GER6MXR

Sometimes, when the external hd is plugged in, Seagate Manager sees it for about a second, displaying partition = unknown, model = FreeAgent Xtreme 1 Tb, free space = 0 bytes. Then switches and stucks to "no external drives ... Read more

Answer:external hd Seagate FreeAgent XTreme 1 TB won't install properly

this could be due to a few issues, first off your computer may only support usb 1.0 or 1.1 and the harddrive may require usb 2.0 run.....another issue may be that the plug and play option in the bios may be disabled?

hope this heads you in the right direction

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I plugged my new FreeAgent Drive into a USB port (on a set of extra USB ports). I got the installation wizard and proceeded. In the middle of installing, a box came up to say (can't go back to quote exactly) "incompatability with Windows 7 drivers". It said that if I continued blah blah blah bad stuff.
I canceled the installation and searched the net to download the driver(s) needed. I can find NOTHING that will give me the right info to get this working. I did run across advice to use a high speed port, so I disconnected the drive from the extra USB port set and plugged it directly into my computer port. Still no go.
Also, when I first plugged the new drive in (to the extra port set), it made the normal little 2-tone "ding ding", like when installing cameras and such. When I unplugged it, same 2-tone "ding, ding" thing. However, no matter what I do to try and fix the problem since, when I plug it in I get: "ding, ding, ding", in same tone (with slight buzz), and in a staccato-like rhythm?
I'm not computer literate beyond word processing and searching/browzing! I've been pretty successful with searching out help and solving problems online, so I know a FEW things. But not enough to go beyond updating, upgrading, downloading . . .


Answer:can't install Seagate FreeAgent 500gb Ext Drive

PS: yes I have gone to the site to ask for help. All I've found on there that's helpful at all is just a thing saying well over half the returns they get on this drive have nothing wrong with them . . . I assume this simply means, "stop returning them!"

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Hello, I've just been buying a 1,5TB Seagate FreeAgent Goflex USB3 drive.Unfortunatly, even after installation of the latest NEC electronics USB 3 Host controller drivers (v1.0.19.0) and latest USB 3 firmware (v3.0.2.5) from Lenovo support site, the drive is still not recognized on the USB3 ports of the machine.It is well recognized and working on the USB2 port of the W510.I'm using Windows 7 64 bit version on my W510. I tried the drive on another computer under windows 7 64 bit and it worked at very high speed (as expected for USB3). It seems to be related to the W510 config. Any solution for this problem ? Thanks

Answer:W510 doesn't recognize Seagate FreeAgent Goflex USB3 drive

This is the common compatibility issue with external drives
You should update the external drive firmware and install it's driver in Windows before  connecting it.
Try these steps as it should resolve the issue.
Best Regards,

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i need help to recover my old photos and videos that were accidentally deleted in my seagate external harddrive while i was trying to format using my macbook 2011. what would i do?

Answer:Seagate external hard drive

Give this a try

Good Luck I hope it finds them all used it on the wife's system once and it did recover almost all .
I'm not sure if it works on usb drives or not though worth a try to see if it discovers it .
Yes it does .

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I have recently had a new desktop PC. Prior to that I had a laptop where Seagate external drive was permanently connected via a USB port. I was running Win7, using FF browser and WLM.
With the new pc if I leave Seagate connected I can't boot up - the screen stops at BIOS. Everything seems to be running properly as long as I don't keep the external hard drive connected until boot up is complete.
What can I do so that I don't have to keep disconnecting Seagate each time I shut down?

Hope someone can help and that the solution is an easy one. Thanks.

Answer:Seagate external hard drive

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I need to open up the case of a Seagate 1tb external hard drive to access the drives that were damaged when someone plugged in the wrong power supply.  The person has a new one but really needs the data off this one, does anyone know how to open up the case?

Answer:Seagate 1tb external hard drive

Can't give you info on opening the case but  This   us the best method to retrieve your data...

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New to the forum and I have a silly question regarding my external hard drive which cam with no instrucions or information other than an istallation page.

It is product number 9bd862-560. Question, can I leave this on indefinately or is this something that should be turned off daily. I have a program set up to automatically save information so ai need to know for scheduling purposes. Any help would be greatly appreciated.

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I have got a new seagate new hard drive of 250gb(2008)and it works fine but one day i deleted some important file and while i tried recovering the file with RECUVA, i wondered i got back the lost file but alongwith this i got many more files predated to my purchase of this hard drive. How is it possible to get a old files like dated back to 1995 now in this brand new hard drive. Have i been deceived? Or the company have put up a old used hard drive into a new box and sold it. Please clarify.Thanks...


Looks as if you have been done! I would most definitely ask for an explanation from the company.

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i have a seagate external hard drive that i've had for one year. it stopped working after working with no problems.
the green power light does not come on but the white light was blinking then stopped.
any idea's on what can be done. and if it will not work any more is there any way to extract my family pic's and work from the hard drive.

thanks for any help.

Answer:seagate external hard drive

It sounds like the external harddrive has died - do you have copies of the files on your computer as well?

Assuming the drive is dead and it is not an issue with the USB connection, it is possible to get the files off of the harddrive though companies that provide such services often charge a high price.

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A friend has broken the USB socket on his Seagate external harddrive making it unuseable.
There's a lot of info on the drive he wants to get off. If i open the case (if I can find a tool that will do it ) what am I going to find? Does it consist of a basic IDE harddrive with an adaptor to the usb so I can just hook it up as a slave via the IDE?
Thanks for any advice

Answer:Seagate external hard drive

If you take it apart you void the warranty.

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Is this 300 GB Seagate a good external hard drive?:

Also, can external hard drives purchased on Ebay be trusted?

Answer:Seagate external hard drive

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I have a Seagate 3 TB external hard drive (model SRD00F2) that I use on my desktop dell pc (windows 7 64-bit). I purchased the hard drive on 7/30/13 so it is not even a year old yet. I get an error message saying "This file does not have a program associated with it for performing this action. Please install a program or, if one is already installed, create an association in the Default Programs control panel."

I have tried reformatting the drive, changing the drive letter, etc. I use the drive just for personal use, movies, music, word docs, etc. I have already removed everything from the drive in hopes to completely uninstall and start over with the drive but I still get the error message. Not sure what else I can do. Please help. Thank you

Answer:External Hard drive malfunction - Seagate 3TB

What type of file were you trying to open that got the error message?

What extension did it have?

Were you able to open other files with the same extension at the time you first got that error message---or did you get the error ONLY for that one file?

Were you ever able to open this particular file or files with a similar extension on this external drive?

I'd be surprised if a re-format is necessary, but I guess you've already done that.

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I recently changed the power supply on my Seagate External HD after the previous one blew. I re-connected the HD to my PC and i get the following message ' One of the USB Devices attached to this computer has malfunctioned and windows does not recognize it'
It now only shows as an Unknown device and does not show up at all. At first i thought the HD was faulty but i tried it on my works pc and it recognised it immediately and i had full access to the HD so i'm rather puzzled as to what has happened. Any help on this would be much appreciated

Answer:My Seagate External Hard Drive is not recognised

Was it connected to the PC when the Power Supply blew?
Does the USB connection, that it was using then, work with other devices?

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Hi all
I have a 500GB external Seagate HD. When connected to my pc yesterday however it was not recognised anywhere, not showing in dvices and drives, in disk management or even in the bios. It was fine the last time I connected it and it actually starts up although makes a clicking sound for about twenty seconds.
I took it out of the housing and connected it directly but still no sign. Have tried different USB ports and I have used various online tools including Seagates own tool but nothing sees it.
Any ideas at all as I have never had a drive not recognised anywhere before?

Answer:Seagate external hard drive not recognised anywhere on the PC?

Do you have another PC you can connect it to? The clicking noise sounds rather worrying, and I'd suspect the drive has developed a fault.

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Hi, I've got this seagate 320GB external harddrive like 2 years ago and is working fine until a week ago. the model is somewhat like click hereNow the problem is when i switched it on, the power light is flashing instead of it should turned on like usual.On top, it use to make a sound to boot up but it is not making anymore and seems like I cannot use it anymore. Can anyone help me with it? Really appretiate it!!!Thanx in advance,

Answer:URGENT Help with seagate external hard drive

UK click hereAs your drive is only 2 years old you may find that it is still under warranty and if faulty will get replaced.Click on 'warranty checker' and put the serial number in and model number.There is also a trouble shoot section to check your drive out.

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Upon insertion of the external drive it does not show up in 'My Computer.' It is recognised in device manager and devices & printers, and even in disk management, however any attempt to access the drive is fruitless. I am completely unable to format or change drive letter & paths, however disk management suggests that the partition is completely healthy yet I am unable to access the drive. Uninstalling & reinstalling drivers has no effect & current drivers are up to date.
Any help would be appreciated!

Answer:Seagate External Hard Drive Not Recognised

Sorry, I messed up the image upload the first time around lol.

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I have successfully used Seagate Tool to scan my internal HD but it is not recognising my External Drive when I try to scan that. It appears as Sea Tools in Control Panel/Programmes and Features but not on Computer/Manage/Services and Applications/Services where I looked on suggestion from web. It appears I need some kind of MZXM (?) update but do not understand the process of getting this for Windows 7 and am concerned not to mess up my backup drive .

My concern began because Windows 7 keeps asking me to format the Backup Drive before doing my weekly backup. When I ignored it the backup appeared to go ahead any way but I don`t like ignoring mysterious
instructions unless I understand why they are there.

Can anyone please advise me ?

Answer:Seagate not recognising External Hard Drive

Sorry this is not a reply but further info to request for help. I have found the following on Seagate Tools Menus plus a long list of items which I will not quote unless requested to do so.

Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately. The system cannot find the file specified.
Under details
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

Should I invoke JIT debug ?

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I've got a Seagate 1TB external hard drive that I used to back up all my files a while ago. Since then, I have had to junk the old PC and now use a laptop. I decided it was time to check the old back-up files, but the external drive doesn't appear to be working. I don't have the original power lead so I'm using a multi-purpose adaptable adapter. No lights, no sounds of movement from within. To my knowledge the drive has not been driopped or suffered any similar fate. Any ideas of anything I can try, or should I take it to a local store for checking out?

Answer:Seagate external hard drive not working

I would obtain an OEM adapter, from Seagate.

As it so happens, I do have two enclosures I stripped the hard drives out of, as I got them dirt cheap ($20), and the 7200.12 HDD in question was a $60 drive at the time.

Otherwise, you could crack the enclosure (not high on list, at all), and worse come to worst, use an Apricorn drivewire tool to hook it up via USB, so as to extract the data.

PM me if you are interested in the enclosure/adapter. Just cover shipping.


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Can not view my external usb hard drive. I have another usb drive installed without issue. The invisible drive appears to be "dead". Check with Voltage Meter and the power supply for the drive is working. Is there any way to recover the data? Luckily I have the data backed up on another drive.

Answer:Seagate External Hard Drive Not Recognized

Does the drive show up in computer management? Go to start>Computer>(Right click)>Manage?

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I have a Seagate ext. HD with 27GB of personal files and 2 GB of system files; 29 GB in all. Yet when I check the properties of the recycle bin it shows that there are (in the recycle bin) 84GB/31,072 files. I do Empty Recycle Bin and when I check properties again it shows the same 84GB/31,072 files. Why is it that I cannot get rid of them? Thanks in advance.

Answer:Seagate external hard drive recycle bin

Right click on Recycle icon and scroll to Empty Bin.
Perhaps you weren't clicking Apply.

Mine is grayed out because it is empty.

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guys, when i install my seagate external harddrive softwar - "installseagatemanager.exe", i always fail.
i just don't get why this happens..

the error messages that i get :
error 1935. error occurred during the installation of assembly component {04B9F3B6-9645-7658-A01F-C8B3B9A1E18E} HRESULT: 0x80073712

then after it cancels the installation, i get another error:
error: -1603 fatal error during installation
consult windows installer help (Msi.chm) or MSDN for more information

could anybody help me to solve this?
why, and what should i do?

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Hello there. I'm running xp pro and have a 2tb seagate external hd that has worked without a fault for a couple of years until i was transfering a file to another seagate ext hd when it froze in the middle of the transfer.
Now when i plug it into any usb port, the 'autoplay' pops up and continues to search and not find any files except the first folder and cannot find any files. Even when i click cancel it will say 'cancelling' but will not stop till i unplug it.
As soon as i unplug it the action box pops up with some weird icons beside the usual headings.
Also I can plug the HD into my tv and access the files, fine.
If someone can please help me i would be forever greatful as my lifes music library is hiding in there and i shrivell up and die without my beats? Please help, please:confused

Answer:External Seagate Hard Drive not responding


Its possible that the USB drive lette or recognition is amiss with Windows, this can happen when the portable device is plugged into other devices. So best 1st test is to delete the USB driver reference for this device on your PC and recreate.

To do this, open device manager and then the Universal Serial Bus Controller branch and then note the list, then plug in your device and not the change, it may say Mass Storage Device and right click and uninstall this device, then unplug and replug in your Ex HDD and the drive should reload the driver again and be accessable

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Drive: Seagate External Hard Drive 1TB
Separate Lock software bought, $45: Lockngo.exe - Keynesis Pro.
OS: Vista

Yesterday morning I used my External Hard Drive (trough lockngo.exe)
for around 2 hours without any problems.

After finishing, I locked the external hard drive.

12-13 hours later when I arrived home, I finished doing some school
work and tried to access the external hard drive to make a back up of
the file.

I double clicked on lockngo.exe and typed in the password, it then
displayed "Unlocking..." as usual but then another window popped

"F:\ is not accessible .

The file or directory is corrupted and unreadable."

Funny thing is, I then went to "Computer Management" and under "Disk
Drives" it showed my external hard drive under Disk drives:
"Seagate FreeAgent USB Device".

I then right clicked it, went to Properties and it said "This device
is working properly.".

I installed the extra SeaGate manage software, did a few error checks
etc and said that the external hard drive is working fine.

After that, I went to "Disk Management" and it showed:

Volume - Layout - Tupe - File System - Status

( F: ) - Simple - Basic - RAW - Healthy (Active, Primary Partition)

What concerns me is the "RAW" part... what does it mean? Anything bad
or is it just normal? Since I thought it's meant to say "NTFS"?

So in the end I've got a HIGH feeling that the external hard d... Read more

Answer:Seagate external hard drive problem

I just download a recovery Seagate tool;

Installed it and did a run on the program.

2 Images with links are posted below:


When the hard drive is, well was, working fine, when the driver is locked, it only shows the lockngo.exe.

But ofcourse, this locking program is so damn good that it even hides my "Xuquan" folder that contains like 170GB worth of data which only shows via the lockngo.exe program.

Once the password has been entered correctly, the folder "Xuquan" then shows.

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I have a 2 TB Seagate external hard drive which has worked fine.

It is used on a 64 bit Vista (Ultimate with SP2) Dell machine.

I have had to restore an image backup of C: drive and the drive no longer appears in the Computer folder nor in Disc Management now.

However the drive is lit up and when I insert the USB cable there is the connected sound and when I disconnect it there is the disconnect sound so something is seeing it.

I have tried this on both the 64 bit Vista and on an XP - on neither of the computers is the drive seen.

I would rather hope that I can eventually access this drive as it has 1.7 TB of audio files on it.

Is there a solution for this?
Technical data

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Ultimate , Service Pack 2, 64 bit
Processor: Intel(R) Xeon(R) CPU E5520 @ 2.27GHz, Intel64 Family 6 Model 26 Stepping 5
Processor Count: 4
RAM: 12284 Mb
Graphics Card: NVIDIA Quadro FX 3800, 1024 Mb
Hard Drives: C: Total - 150411 MB, Free - 46620 MB; D: Total - 2047 MB, Free - 990 MB; E: Total - 953866 MB, Free - 394944 MB; F: Total - 953866 MB, Free - 439395 MB; K: Total - 715402 MB, Free - 178636 MB; M: Total - 1430796 MB, Free - 24231 MB; O: Total - 1907728 MB, Free - 263346 MB; P: Total - 715402 MB, Free - 191542 MB; Q: Total - 1907728 MB, Free - 515766 MB; R: Total - 1907728 MB, Free - 262894 MB; S: Total - 1907726 MB, Free - 1513694 MB;
Motherboard: Dell Inc., 0D881F, A03, ..CN1374093N00KN.... Read more

Answer:External Seagate hard drive not seen by computer

As this external drive won't show up on any other PC the circuitry in the box has probably developed a fault.

For about £10 you can by a USB Hard Drive Adapter, see Ebay. Remove the hard drive from the enclosure and connect it to the USB adapter and it should then function as long as the fault is not on the drive itself.

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I have used this hard drive without issues since the day I bought it (Nov. 26 2009). All the sudden 2 days ago I unplugged it from my laptop and when I returned home and plugged it back in my computer flashed a screen saying the drive was not formatted. I contacted Seagate and followed their steps. However, I am still getting nothing. The drive is showing up under my computer, but only as a local disk, not as an expansion drive as it did before the drive also shows up under my device manager, but, once again if I try to do anything my computer will lock up. Whenever I try to access it, my computer will lock up. When shutting down my computer it will continue to stay on the windows is shutting down screen until I unplug the drive from the USB. It is not emitting any funny noises. I am not sure what to do; there is too much information on the drive for my computer to hold if I tried to do a data recovery. It is just strange that it would work fine and then a few hours later give me all kinds of issues. If anyone can help I would greatly appreciate it!
I am operating with a Dell 1737 studio, 4gb, with windows 7 ultimate.

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I have an external desktop hard drive [Seagate 2T]. I had an issue where my laptop would not recognize it. It was supposed to be 3.0 USB, but after some research found some people with similar problems and the solution was to use the 2.0 USB.
It did disappear again for a couple of days and then magically re-appeared. I have since purchased a new WD 2T drive in order to transfer the files and return the Seagate as it's approximately 2 months old. However it has not come up anywhere [the Seagate] in over a week. Today I unplugged everything and plugged the Seagate into the USB 3.0 and left for a few hours. When I returned it is now listed in disk management as 'disk 1 - unknown - 1863.02 GB - Not initialized' and in the partitions [in black] simply says '1863.02 GB - unallocated' and no partitions.
Right clicking gives me 4 options:
1 Initialize Disk 2 Offline 3 Properties and 4 Help
Option 3 opens the properties and says 'this device is working properly' but all values are at 0
Option 4 leads to me to microsoft help topics which basically have all Windows 7 information.... I have Windows 8.1
I am reluctant to choose option 1 as I do not want to erase or reformat all the information on the drive.
I am not overly technical, but have read alot in different forums but still consider myself as a novice.

Any help would be greatly appreciated


Answer:Seagate External Hard Drive Issue

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I have a 250 Gb Seagate external harddrive.

I've transferred all my comedy cassettes to Mp3 and put them all onto the drive.

When I turned the drive on today it gave out all sorts of clicking noises and the drive light goes on and off.It sounds very unhealthy.

Most of the time the drive doesn't show at all in 'my computer' but occasionally the noises stop and the drive settles down and it appears with a different drive letter to what it was before.When I click on the drive a get a message 'drive I is not formatted - do you want to format ?Y/N?'

Now I accept the drive is broken and fairly cheap these days to replace but have I lost all my valuable recordings? I know everyone says you should always back stuff up but it's always something you're going to do tomorrow !!!

Is there any way I can retreive my stuff to put onto a new drive (and back up) ??


Answer:Seagate External Hard Drive Failure.

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I don't see the new drive in My Computer although the recognizes it when I search new hardware. Any suggestions?Thank you.

Answer:New Seagate external hard drive in dock

Hi sonoma4me,Welcome to the forum!You would need to format the HDD in order to use it. To format the drive in Win XP, right-click on My Computer and go to ?Manage?. In the window that comes up, click Disk Management in the left pane. Once it loads, you should see an ?Initialize Disk? wizard pop up. Partition and format the disk to your liking.Hope it helps.

------------------------------------------------------------Maliha (I don't work for lenovo)ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]IdeaPad: U350Apple:- Macbook Air [Snow Leopard]Did someone help you today? Compliment them with a Kudos!Was your question answered today? Mark it as an Accepted Solution!   Lenovo Deutsche Community     Lenovo Comunidad en Español Visit my YouTube Channel

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OK, so about 3 weeks ago, I bought a 250gb Seagate External HDD. I plugged it in and it worked... last night, all of a sudden, it stopped working. I've tried plugging it into another PC, and nothing... it doesn't even find it. I've tried going to "Manage" and "Removable Storage" and it comes back saying "The service cannot be starter, either because it is disabled or because it has no enabled devices associated with it. This snapin's display may be inconsistent with the Removable Storage Service. If the problem persists please restart the snapin."

I'm assuming it's the external, because, like I said, I tried hooking it up to another PC and that PC can't find it either. HELP, I have EVERYTHING on this external, and I don't want to lose it. Could it be the USB cable? It's only 3 weeks old! (BTW, I have Windows XP)

Answer:Seagate External Hard Drive ISSUES

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Most of the time when I plug in my seagate external 1tb hard drive, my computer won't find it. The external hard drive turns on and then turns itself off within a few seconds. I assume the hard drive is automatically turning itself off as if it is in sleep mode.

How can I prevent it from going in sleep mode? Will reformatting the hard drive help?

I have access to the hard drive as this problem does not occur everytime but just most of the time.

Answer:Solved: seagate external hard drive

Formatting the drive will not resolve this.

What is the exact model of Seagate drive you have?

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Hi there,

I have a Seagate 1TB External Hard drive not being detected after i switched the laptop off while downlading a software file on the hard drive, that i couldn't stop & after the laptop came back up it couldn't detect the HD. Tha power comes on on the HD & the disk spins as it has an adapter & the USB connected to the laptop. Sometimes the light stayed on & lately it only flickers. Tried it on another PC doesn't get detected. Plz some help would b great. Thanks.

Answer:Seagate 1TB external hard drive not detected

Maybe ?

I have had about 15 Externals in my time, every problem i had was the same one, the circuitboard came away from the hard drive, all i did was unscrewed the whol thing pushed it all back together tightly

Dont know if this will help with your problem....

also try to run chkdsk - Windows XP -win 7

Good luck

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I recently upgraded to Windows 10 and post that It was working fine without any issues. I have two external drive connected to it.

1. 1 TB Iomega powered drive. - now RAW
2. 2TB seagate external drive.

The 1tb drive suddenly became RAW and I wasn't able to access it. before it happened, I had removed some virus detected in the drive by the AVG antivirus. Post that once or twice it got disconnected and after that the drive became RAW. I understand the file system might have got corrupted since couple of times my system faced powercuts and before I could shut it down the system cut off from electricity as my UPS died on me.

I haven't formatted the disk at all, as I have all my important data in this HD as it was my backup drive for office and personal use.

Disk Management: shows the drive is RAW but a healthy Partition.

I opened the hard drive casing, tried connecting the drive directly to the internal sata cable but the same didn't read even then and still shows as RAW drive. I got a Storite USB to SATA adapter and tried that, the drive is now running fine(as it sounds) with intermittent kind of noise (clicking etc.,) for sometime and then disappears. After directly connecting the drive atleast the below softwares are able to read the data in the drive but unable to recover it.

I have tried recovering data using the below softwares.

1. EaseUS DAta recovery - took too much time to complete reading - 17% in more than 24 hours- stopped it.
2. M3 DAta recovery - tried fixi... Read more

Answer:External 1TB hard drive(Iomega - seagate inside) RAW drive - HELP

My recommendation is to use [email protected] Recovery Pro. I had a drive fail a while back (same "raw" situation) and of several data recovery apps, this was the only one that was able to recover most of the files and folders. It took nearly a day to do the in-depth scan, but it was worth it in the end.

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I purchased a 1.5tb Seagate external hard drive Christmas last year since then it has clicked loudly when writing or reading large files (it makes no noise when idle). The problem has been widely documented online as seen in videos such as Although I have yet to see a solution that would fix the problem.

There is one video that I have found seeming to offer a fix but it requires quite serious dismantling of the drive. (

Does ANYBODY know a fix from the clicking? I don't mind using the fix seen above if anyone can explain how inserting a piece of paper into the bottom of the drive will stop the clicking.

PS: Seagate refuse to acknowledge there is a problem with their drives and instead offers a replacement drive and from the research I have seen it is a pointless transition as they all have the same problem.

Answer:Seagate 1.5TB External hard drive constantly clicking

People have apparently fixed it by using better USB cables, a powered USB hub, updating the drive's firmware, or the method above.

My guess is that the enclosure has poorly soldered connections or there's a short occurring. Poor soldering on the connector/board could explain why changing the USB cable, powered USB hub, or changing the positioning of the connectors/board seems to work for some people.

Normally this clicking would be attributed to a failing drive, but this appears to be a case of poor design/quality with the enclosure.

You could also just shove the drive into another USB enclosure and trash the Seagate garbage.

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I recently purchased a Seagate Momentus 5400.6 hard drive and a Sabrent USB 3.0 SATA Hard Drive flat docking station to connect via usb to my Dell XPS L702x laptop. Upon putting the hard drive in the external enclosure and connecting to my laptop via usb my computer is not recognizing this external hard drive in disk management. I can see it in device manager and it is listed as "Jmicron SCSI Disk Device". I can also see it in devices and printer listed as "Jmicron". However it is not recognized or listed in disk management and file explorer. I am a novice when it comes to hardware issues as I am more of a software guy but I have tried everything I can find on the net to no avail. ie uninstalling and installing the drivers, using seagate utilities (I cannot also see it in Seagates applications), disabling fast startup, windows devices and printers troubleshooting, etc. I suspect (maybe incorrectly) that this device is showing up as "Jmicron SCSI disk device" instead of a SATA drive but that is coming from someone who again does not know alot about the device/hardware side. I would like to make this external drive a full backup for my windows 10 laptop and any assistance that could be provided would be GREATLY appreciated. Thanks for any help you may be!

Answer:USB 3.0 Seagate SATA External Hard Drive Not Recognized Win. 10

Most likely not enough power for the USB port. Get a Powered hub like the Orico 4 Port.

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I have a SeaGate external drive and for some reason my computer will not recognize it. It makes the noise that it knows something has been plugged in, but I never get the icon in the tray and I never get a drive letter. I've tried plugging it into another computer and it works fine there. That computer recognized it and all of my files are still on the drive. I can plug an iPod in and it recognizes that just fine. Can someone please help me??

Answer:Solved: SeaGate External Hard Drive Not Recognized

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I have bought the above drive to use on my Vista Operating System. When the Seagate is connected and the PC is powered up, 'eventually' (about 10 minutes)Windows Explorer appears. In the list of drives the Seagate is listed but inaccessable.If I power up the Seagate after booting the PC it does not recognise the drive at all. As it is a USB connection I assume that no drivers are required, and none listed on the Seagate web site.Any help would be appreciated. Dave

Answer:Seagate 320GB External Hard Drive on Vista

Go to My Computer and right click it, then choose Manage then Manage Hard Drives. It should be listed there

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Hi guys,

I've had this 3TB hard drive for about 6 months with no problems.

However, for some reason my computer cannot recognise it any more.

It doesn't come up in My Computer, but it comes up in device manager ( see pic 1) and in disk management (see pic 2)

Alarmingly, I can't even assign a letter or do anything but delete the volume (see pic 3)

I can't find the driver cd to install it but I didn't think this would be a problem as I installed it anyway through the computer. I've searched for about 2 days on this forums and others and still can't find a solution. I hope I can find one here

oh and i forgot to mention, i tried the hard drive on two different computers and it had the same problem there as well.

pic 1
By piraxtiri at 2012-02-24
pic 2

By piraxtiri at 2012-02-24
By piraxtiri at 2012-02-24

Answer:My Computer cannot detect my Seagate external hard drive 3TB


Your images still dont show - can you repost them using the little paperclip icon?


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My 2tb hard drive was working fine for about 3 months before it stopped working. I have files inside files, so the main ones show up, but i can't open them to access anything inside. It says "failed to format" every time i try and I can't manually delete them. I thought it was a virus but I'm not tech savvy and I'd like to recover the files because there's a lot, but it's not a priority at this point, i'll take what i can get. My computer is a Asus Chromebook C201P. Help?

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When I try to copy a 5 gig (avi) file to my Seagate hard drive it says there is not enough room. There is at least 65 gigs free. I have tried defragging the drive but it still won't let me do it. I copied a 2 gig file with no problem. Any ideas?

Answer:Can't copy 5 gig file to Seagate external hard drive

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I have a Yoga 2 Pro that won't recognize my Seagate Backup Slim 2TB USB 3.0 external hard drive.  I ordered one from Amazon and it didn't recognize immediately when I plugged it in. The disk drive shows up in Devices and in Device manager with the Yellow caution triangle, but it never shows up in drives under my computer or in Disk Management (Where you change partitions, etc.) So I ordered a replacement from amazon, I thought it was broken. I had tried it in a different computer and the same thing happened so I assumed it was the drive. On a whim I tried it on the alternate machine again except this time I bypassed the USB hub and plugged it directly into USB 2.0, it worked! I installed a Paragon HFS+ software (it's for Mac Only Seagate drives to work with windows, even though this drive is NOT Mac only) and the installation failed, and my computer started messing up. It wouldn't completley power off nor restart. It just hung at the shutting down screen indefinitely.  Finally, I let the computer die, turned it back on, plugged in the hard drive and it worked. But I had already ordered the replacement. So I had to return the original and go tthe replacement and now it won't read at all.  Since I plugged it in, my computer will NEVER shut down, it will just sleep unless the battery dies, it won't restart either, it'll just hang at the restarting screen.  The drive still won't work, and the touchscreen doesn't work sometimes aft... Read more

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Hi, I wonder if anyone can help me. I have a 1tb Seagate external hard drive that I have had for a little while and it used to work fine, but my laptop is now not recognizing it when I plug it in. It has a usb and it has its own plug for power. I have not used it in a little while and wanted to transfer some files over (pictures, movies etc) and now my laptop is not recognizing it. I am not a laptop/ computer whiz so any help would be much appreciated.

Answer:HP laptop will not recognize my Seagate external hard drive

Hi,Try to connect it to other computers and see if it is recognised.Also connect it to your laptop, then open Disk Management. Post the screenshot of it here. please see if you're seeing Seagate hard drive in Device Manager after connecting.RegardsVisruth

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I have a Seagate goflex with usb 3.0 that is read only that I am having trouble with and hoping someone has a solution.  I am logged into my computer as administrator (I have tried all these as user and get the password prompt and type it in but the results are the same).  I have several truecrypt volumes on the seagate I am trying to mount but it is mounting as readonly.  I also copied the same container to another drive and is not readonly on that drive (passport); it mounts just fine.  [Was making 2 copies just in case before making a change.]  I can also mount them from C: without a problem.   It is only from the Seagate drive that is read only.  I have checked the properties and read-only is not checked.  I checked security and full control is checked for admin and user acct.  I can delete non-admin required (e.g. .dat .xls .ico).  That same .xls I cannot change.   I also have some folders/files and I cannot delete those either, I get the warning, click continue and let it run and then the warning comes up again (nothing get deleted).  This does not give me the readonly warning.Thank you in advance for any help!

Answer:external hard drive readonly (seagate goflex usb 3.0)

Welcome!Computer Hope is the number one location for free computer help. The forum will help everyone with all computer questions. Please include information about the operating system and type and model of computer. And which Seagate goflex model.Have you already been in contact with Seagate support?Seagate has has  a forum whee some issues have been resolved.

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I have recently bought a Seagate External Hardrive, 1 TB, USB 3 - for the purpose of creating system images.

The Seagate driver loaded normally when connecting to the laptop for the first time and I have been successfully saving pictures/music/docs etc to it and transferring successfully back to the laptop, so that part is working.

I had created a system image on the Seagate and can see this listed however, a few weeks back I encountered a problem and decided to run the image. I went into the Recovery environment but the computer would not recognise the Seagate external hard drive.

I didn't actually run the image in the end as I resolved the problem but I need to know how to overcome this should I need to run an image in the future.

I saw on another forum that I need to load the USB 3 Host Controller andHub drivers at the beginning of the restore process (screenshot below) and the computer should then pick up the image. Is this correct? Is it normal to do this for any external hard drive? I've always used DVDs for system images and the computer recognises those straight away.


Answer:Seagate External Hard Drive - recognition query

I don't think you need to run in Recovery environment.

Using normal Windows to restore from your backup.
It will ask you to select which Backup.file to restore from.
Windows will handle to restore, and may need to reboot, when the restore is completed.

As it is not about recovery, it mean to restore your backup (files, if any) to the state when you do the Backup.

For me, i usually do clone my hard disk as just swap the HDD.

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I recently purchased a Seagate Momentus 5400.6 hard drive and a Sabrent USB 3.0 SATA Hard Drive flat docking station to connect via usb to my Dell XPS L702x laptop. Upon putting the hard drive in the external enclosure and connecting to my laptop via usb my computer is not recognizing this external hard drive in disk management. I can see it in device manager and it is listed as "Jmicron SCSI Disk Device". I can also see it in devices and printer listed as "Jmicron". However it is not recognized or listed in disk management and file explorer. I am a novice when it comes to hardware issues as I am more of a software guy but I have tried everything I can find on the net to no avail. ie uninstalling and installing the drivers, using seagate utilities (I cannot also see it in Seagates applications), disabling fast startup, windows devices and printers troubleshooting, etc. I suspect (maybe incorrectly) that this device is showing up as "Jmicron SCSI disk device" instead of a SATA drive but that is coming from someone who again does not know alot about the device/hardware side. I would like to make this external drive a full backup for my windows 10 laptop and any assistance that could be provided would be GREATLY appreciated. Thanks for any help you may be!

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We just got a new HP Pavillion Slimline desktop and attached our old Seagate external hard drive. The Seagate shows up as a device, but not as a drive. We cannot retrieve any of our information off it, and this is a BIG problem. Can someone please help??

Answer:Seagate External Hard Drive Not Showing As A Driver on New PC

Welcome to TSG:
Those HP Pavillion Slimline's are nice.
Have you tried going into safe mode and see if you can highlight it and select properties?
If you can - check the "Security" tab and see if you need to take ownership of the drive.
Are you using XP - Vista - or 7 ?

That Seagate Disk Wizard never worked for me - my friend here at TSG "Phantom" gave me some good tips about "Taking ownership of a drive in XP" that solved my problems - which are very similar to yours.

Hope this helps - and don't worry this is a great site and if none of the above help - I'm sure a member smarter than me will put the fix in for you.

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Hi, I bought a Seagate 500gb external hard drive in February and have put everything on it. A few weeks ago it started to disconnect itself when in use and I soon realised that the USB cable was loose when plugged into the hard drive. It got to the stage that it would just fall out of the hard drive even when no pressue or movement was applied. Last week I put the cable back in but it felt different so I had a look and the hard drive's USB connector had completely come away from the hard drive and disappeared inside! I moved the hard drive around until the connector could be seen from the USB gap but there's no way I can re-attach it. I emailed (where I purchased it) and they have agreed to pick it up next week and possibly repair it if they can. Although this is good as it means I haven't lost any money I'm really worried I'm going to lose everything! I literally put all my music, movies, uni work, pictures, etc onto it and deleted them off my laptop as my laptop was so full. Is there any way I can 're-back-up' all my files? Do you think when they repair it everything will be lost? Thanks for reading

Answer:Broken Seagate 500gb external hard drive

Tell them the situation

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My seagate external drive has stopped working. I looked in device manager and it is there and saying its working properly. Its also listed in disk management showing as RAW and read only. I've tried numerous recovery software with no success. Teskdisk reported read error and found no partitions. Easeus wizard recovery scanned for hours and found no files. I have a lot of precious files on the hard drive which I would hate to lose. I do get a window up saying the drive in question needs to be formatted, I know that if I do this I will lose all my data. In desperation I clicked ok for this but even the format was not successful. I have also taken the hard drive out of its enclosure and is now plugged into a hard drive docking station. This made no difference.

any helpful advise?

Answer:hard drive woes seagate external 500gb

If both TestDisk and Easeus have failed then you may be out of luck. If the data is truly important then sometimes its best to seek assistance from a data recovery firm as sometimes accessing the drive only makes it worse. You could try one of these for that:

When a drive fails sometimes data recovery is not possibly at all or only through data recovery companies.

This is why backups are so important and why you should invest in a backup drive or online backup in the future.

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I have attached a Seagate 500 GG external hard drive to my computer but it is not showing up in My Computer. I have browsed similar threads and on their advice gone into Device Manager. The drive is there but with no letter assigned to it but when I right click to assign one, it refers me to Windows Help, which is unable to solve the problem. There are actually two extra ikons in Device Manager - one marked FAT Healthy (EISA Configuration) and the other just marked (GPT Protective Partition). The device is acknowledged as working properly in Device Manager
The files on this drive were created on a Mac, which may be the source of the problem? Most of them I will therefore not be able to read, but there is one which is a .mov file which I should be able to read and hopefully copy - if I can access it.
Is there any way I can access the drive via my PC (Windows XP) or will the drive have been formatted for Mac only and therefore is inaccessible via PC?
I'm afraid that's the best I can manage in terms of technical information. Any advice would be much appreciated please.

Answer:Seagate external hard drive not recognised by my computer

I would venture a guess that the simple answer is that the drive was formatted for a Mac and windows is unable to recognize it as such. Now, being said that, with the newer technologies and emulators that Macs and PCs use, I am not 100% sure.

Now for the dumb question, have you tried plugging it back onto the Mac and see if you can read it and copy the file and then format it to the pc so you can use it? that is, if you will need it more on the PC than on the Mac.

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Hello, sorry if this potentially is in the wrong section. New to this website. 

But I come here asking for some suggestions or a step by step process on getting my external hard drive working on my pc again. 
It was working before, but I decided to plug it into my xbox one console usb port in order to download a game and play which it configured the external hard drive. When I attempted to plug it into my laptop usb port it no longer showed up under devices with
removable storage. I did a little bit of research and found my way to device managers to see if the computer even recognized the usb. Turns out it does recognized it but for some reason it would not show up on the laptop. So as of right now I cannot access
the files inside of it at all. The light is always on and I can hear the fan run inside the external hard drive, also it still works with my xbox one to play the games I downloaded in it so I know it still works. I am lead to believe that when the xbox one
configured it, it changed the settings so now it isn't compatible with my laptop.

Is there anyway to reset the settings on it or re-configure it so I may have access to the files on my external hard drive through my laptop? Thank you for reading! 

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A few months ago (enough to void my warranty) I purchased a 250gb Seagate portable external hard drive. Since then I've seen how poor the drive really is encased in cheap metal it has received many dings. Now however it has become unusable as the USB connection has become loose meaning the connection has to be held in place constantly or it is lost.

I have been looking at enclosures as a possible fix to the connection problem (such as

Would this solve the loose USB connection and ideally the bad quality casing? Or is there a far easier fix that I'm missing?


Seagate FreeAgent Go 250 GB USB 2.0 Portable External Hard
2.0 USB connection interface, 5 year manufacturer warranty, 256 bit encryption security software for maximum digital file privacy, Windows XP / Vista compatible.

If I've left any details out just ask, this is my first post so be kind

Answer:Help save my rubbish Seagate external hard drive!

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Hi allWas wondering if it is possible to attach my external seagate 500gig hard drive to my xbox 360 via USB?My Xbox harddrive had died on me (I dropped it!) and have an external seagate one that I use with my lap top, can they be used together thus meaning I dont have to fork out for a new xbox hard drive???Thanks

Answer:Attaching external Seagate Hard Drive to XBOX360

maybe some comments and the vid can help get you here

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Help! I have a one year old 300gb seagate external hard drive that suddenly wont work, i tried to access it to watch a film and it it gave me an I/O error message, now it's not even detected by the laptop so i can't even click to see properties etc.. WHAT DO I DO?!

Answer:i o error 300gb seagate external hard drive

do you hear the drive spin up?can you see in in disk manager?try it on another machine.take the drive out and connect via sata/ide direct. see what happensi hate computers!but cant help myself....

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In the past two years, I had connected many interesting and touching videos on my Seagate external hard drive so that I could view and taste them at any time when I want. But, yesterday, when seeing them on my laptop with my girl friend, this drive was mistakenly formatted and all videos were gone. Fortunately, I had copied many back from the online storage. But, the online backup had not been updated over three months. There were still about 10 videos that could not be rescued. Do you have any idea for me to get them back? Thank you for any suggestion!

Answer:Seagate external hard drive videos are lost

You can try some basic data recovery applications like Testdisk/Photorec or Recuva.

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My Seagate 1tb external hd is not recognized by the usb 3 ports,  the usb 2 port works fine.  Had the same problem with the same drive on my ASUS q302la and was advised by ASUS to disable legacy usb support in the bios and that worked, but there is no similar bios switch in the Starwars bios.

Answer:Seagate external hard drive not recognized by usb 3 port.

Hello @jerryemery, Welcome back to the HP Support Forums! I read your post about the USB port issue, and wanted to assist you! Try reviewing the following resource, and let me know if it helps:USB 3.0 External Hard Drive not recognized in Windows 8.1/10(Not an HP supported Web site). Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

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I realize this may not be possible at all, but I thought I'd give it a shot.

I just got a 1TB Seagate "GoFlex" External Hard Drive, because I have a lot of video files and I was running out of space on my MacBook. I thought it'd be great to play these shows on my Home Theatre system straight from the external drive - it's a USB drive, and the DVD player has a USB port. My Home Theatre is Samsung, I'm not sure of much more than that but I can probably find out if I need, and the files I want to play are in iTunes format, or .m4v, if that makes a difference.

I've done some looking, and it seems like I may have to reformat the external to FAT32, but there also seems to be some concern about whether that's even possible for large drive sizes. So is this even an option, or am I stuck with hooking up my external to my computer to my HDMI and having no laptop when I want to watch anything?

Thanks. =)

Answer:Playing movies from Seagate 1TB External Hard Drive

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I've been searching for ages looking for a solution to this problem but with no luck.

I have four external hard drives, all Seagate, which are no longer detected by my Vista computer. They don't show up in Computer, or in the Disk Management section. The drives aren't the problem though, because an XP computer reads the drives just fine. The drives are okay, as are the cords, so I'm pretty sure my Vista box is the problem. It takes a while but I can transfer files from XP to the Vista so I have a workaround to use.

The problem is that there is one of these Seagate drives that was formatted for Mac *and* PC, and the XP box can't read it. It can recognize that there is an external hard drive attached but just shows 0 bytes on everything in Properties, and there's no way to get files off of it.

So what I need is some help trying to get that Seagate drive to show up on my Vista PC. As mentioned, it plugs in and runs fine as far as I can tell. It's getting power and isn't making any loud noises. But if I go out to Computer or look in the Disk Management section, it doesn't show an external drive attached at all.

Any suggestions? I've run TSG SysInfo, and here are the results:
Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Basic, Service Pack 2, 32 bit
Processor: AMD Athlon(tm) Processor LE-1660, x64 Family 15 Model 127 Stepping 2
Processor Count: 1
RAM: 1917 Mb
Graphics Card:... Read more

Answer:Vista Won't Recognize Seagate External Hard Drive

If it was initialised as a GPT drive rather than an MBR drive XP 32 bit can't understand GPT and that's the problem with the XP PC.

Vista should work with a GPT drive though.

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I'm having trouble getting Windows 7 x86 RC Build 7100 to recognize my Seagate 3.5" External Hard Drive 500GB (Model ST305004EXA101-RK). It is connected through a USB 2.0 port on my Asus K8V SE Motherboard - running an AMD Athlon 64 3000+ (2.0 GHz) and 1 GB of RAM.

Currently, this hard drive when connected appears in Device and Printers as as "Device" named Desktop. Right Click -> Properties shows that it is a storage device.

Device Manager recognizes it as a Disk Drive and calls it a Seagate Desktop USB Device - no conflicts.

Under Computer Management -> Storage -> Disk Management the drive appears as Disk 1 - Basic and Online statuses. If I try and assign it a drive letter, I get the following "The operation failed to complete becasue the Disk Managment Console view is out of date. Please refresh the console view..."

Only one conflict exists in Device Manager - I have one Unknown Device under USB Controllers. When viewing that device, it gives me a Code 43 error.

Thoughts? Thanks in advance.


Answer:Seagate external hard drive not accessible as a drive

Has it been initalized & formated?

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Hi all,

Basic summary - I put together a home theater PC (HTPC) a few months ago, the internal hard drive started out ok, then started clicking with long load times, now the PC will only turn on (no image to monitor) and loud hard drive clicking. However, when I moved hard drive to external enclosure, hard drive clicked for 15 minutes, and is now silent. What's going on?

Sys Info for Helpful Laptop - (running Windows 7 Home Premium 32 bit) (note - this is for the laptop I'm connecting the external hard drive via USB to, NOT the PC that the hard drive was in)
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium , Service Pack 1, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3002 Mb
Graphics Card: ATI Mobility Radeon HD 3400 Series , 256 Mb
Hard Drives: C: Total - 141124 MB, Free - 22170 MB; F: Total - 715301 MB, Free - 537492 MB; G: Total - 99 MB, Free - 71 MB; Q: Total - 9999 MB, Free - 3228 MB; S: Total - 1499 MB, Free - 616 MB;
Motherboard: LENOVO, 2764CTO, Not Available, VF29T9693B3
Antivirus: AntiVir Desktop, Updated and Enabled

Sys Info for Problematic Desktop (running Windows 7 Home Premium 32 bit)
Antec MicroFusion Remote 350 Micro ATX Media Center / HTPC Case
ASUS M4A78L-M AM3/AM2+/AM2 AMD 760G HDMI Micro ATX AMD Motherboard
Athlon II X2 240 AM3 2.8GHZ 2MB 45NM 65W 4000MHZ Pib
Sapphire Radeon HD 5570 - 1 GB DDR3 HDMI/DVI-I/VGA PCI-Expre... Read more

Answer:Seagate internal hard drive clicks when in PC, but not when in external enclosure?

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Can someone knowledgeable help me by telling me which of the following 3 external hard drives would be the better choice in terms of value and reliability.

1) Western Digital 1TB My Book Essential, 2 year warranty,
WDBAAF0010HBK -113.99
2) Western Digital 1.5TB My Book Home Edition, 3 year warranty,
WD15000H1CS - 139.99
3) Seagate 1.5TB Free Agent, 5 year warranty,
ST315005FDB2E1 - 139.99

I don't really need the included security software or backup software since I will just save the files that I want to be saved. If the choice was just between these 3, which would it be? I tried doing a google search and reading customer reviews on retailer sites, but it is very confusing. Some people will have good things to say and others will have bad things to say about each one. A friend of mine told me to keep #2 since he and a few other people he knows have owned and still own several Western Digital external drives with no problems.
Thanks for the help.

Answer:Which external hard drive to pick? Western Digital or Seagate?

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Hello. I have a problem with my ext hd. Well actually it fell from my desk but I was able to use it after but not until today. I was downloading a game (Heroes and Generals) and made a folder on my ext hd. But suddenly it stopped working on the middle of the download process of the game.

After that, I am not able to open it. It shows up that it was connected but it is like this:

When I try to open it, the laptop freezes. Tried chkdsk already, still not working. Tried to access on safe mode, laptop freezes. Laptop only goes back to normal if I detach the ext hd.

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Hello I need urgent help with resolving this as I am trying to get the harddrive showing up or at least recover files.

I was using it at school first and my computer froze so I shut down the computer and restarted without safely removing the hard drive, at first the PC wouldnt reboot because I had it still plugged in, after unplugging it and the PC loaded up, it did not recognize the hard drive anymore. I have tried it on several PCs including the one at home all using Windows 7 and none of them recognize it.

I tried all USB ports on my PC and none of them work, the light on the hard drive is ON so I know there is no connectivity issue. I tried several free/trial softwares even the ones by Seagate and none of them recognized the drive so I cannot use their tools for recovering files or detecting the hard drive.

When I check the Disk Management, it does not show there.
When I check the Device Manager, it does not show under USB controllers but it DOES show under Disk Drives... I also checked and the drive is up to date.

The Model is BUP Slim BK.

In my quick launch, the drive is recognized there and gives me the option to Eject it but it doesn't actually Eject it when I click on it, it either stop responding or does nothing... unless I manually unplug it.

EDIT: After a really long time, the Eject message says the device is already in use which is probably why it doesnt Safely eject.

Answer:Seagate Portable External Hard Drive Slim not detected by PC

I am also having the same problem, as I need to get some stuff off my hard drive but it does not show up on any of it, was just wondering if you had found a way to fix this yet?
Kind Regards

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Hello I need urgent help with resolving this as I am trying to get the harddrive showing up or at least recover files.

I was using it at school first and my computer froze so I shut down the computer and restarted without safely removing the hard drive, at first the PC wouldnt reboot because I had it still plugged in, after unplugging it and the PC loaded up, it did not recognize the hard drive anymore. I have tried it on several PCs including the one at home all using Windows 7 and none of them recognize it.

I tried all USB ports on my PC and none of them work, the light on the hard drive is ON so I know there is no connectivity issue. I tried several free/trial softwares even the ones by Seagate and none of them recognized the drive so I cannot use their tools for recovering files or detecting the hard drive.

When I check the Disk Management, it does not show there.
When I check the Device Manager, it does not show under USB controllers but it DOES show under Disk Drives... I also checked and the drive is up to date.

The Model is BUP Slim BK.

In my quick launch, the drive is recognized there and gives me the option to Eject it but it doesn't actually Eject it when I click on it, it either stop responding or does nothing... unless I manually unplug it.

EDIT: After a really long time, the Eject message says the device is already in use which is probably why it doesnt Safely eject.

Answer:Seagate Portable External Hard Drive Slim not detected by PC

Did you try SeaTools for DOS ?
Sometimes that works better than SeaTools for Windows.
SeaTools for DOS | Seagate

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Hi, I have a 1.5 TB Seagate external harddrive about 3 months old . Ive gone to open it today and its not there . After playing around for a little while , i realised its showing up as f drive , but when i try to open it ,it says disc needs formatting . I went into disk managment and it is showing up as disk 2 still as f drive , the decription says GB Unknown (BitLocker Encrypted) . If you cant tell i know sweet fa about what im doing , can sombody help please?

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Hey, my 1TB Seagate Free Agent USB Ext. Hard drive is not powering up when it is plugged in. I've tried switching out USB cords, but still nothing happens. I haven't found an interchangeable power cord yet so that may be where the problem is, but what happens is I have it plugged into the wall and the usb into the usb port on my laptop and the hard drive doesn't even turn on and/or show up under my drives. Is this fixable or am I screwed? Thanks!

Answer:Seagate Free Agent 1TB External Hard Drive not powering up

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I have a Seagate GoFlex Desk 3TB external hard drive. I got it about.. 6 months ago and I've never had a problem with it up until last week.
I plugged it in and it started making a normal fan sound like is usually does, then after a few seconds it stopped which made it seem like it was shut off.
It's been doing this constantly since last week and I don't know what the problem is, or how to fix it.

Any help would be appreciated.

Answer:Seagate External Hard drive, starts up but doesn't finish.

Just a thought (or 2):
Try using a different USB port.
Try jiggling the USB in the socket (gently).
Try a different USB cable.
Be sure that you test with the laptop on power supply, not just battery.
Obviously I'm thinking that the connection is faulty somehow, which would disconnect and power down the external - even if it has it's own power supply.

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