Computer Support Forum

Safe way to read emails..?

Question: Safe way to read emails..?

If I receive mail from an unknown sender, or one with no subject line, I always go to file/properties/message source" to read it.Am I right in thinking this is a safe way to read the mail?I've got NAV in place, updated continually, and have found this always picks up any nasties coming in, and use this really as a "belt and braces".

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Preferred Solution: Safe way to read emails..?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Safe way to read emails..?

get mailwasher from the downloads section of this site, you can then delete from server before d/loading to your machine.johnny.

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Computer running XP and emails read in Outlook Express;
but compacted email are in recycle bin
Computer requested I compact the emails which I have done at least twice
However, on checking the recycle bin I note that there are items in there from the OE
I have been checking my recycle bin  and have done a' compact 'of the OE but it seems that the compacting sends things to the recycle bin?
What should happen if the computer asks for the  OE to be compacted? where does it send the compact?
I am having to go through the recycle bin line by line to see what I can safely completely delete but also when I try to restore an item it seems to  make a duplicate in the recycle bin !!
I can still read the emails in OE but where should the compacted emails  actually be saved? And how if at all can I get this corrected?

How if at all can this be corrected or resolved please?

Answer:Windows XP ;emails read in O. E. but compacted emails are in Recycle bin

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I already know how to create a "read" receipt for sent emails. From my understanding, when you set the function, I will received read receipts for all email that was read. I was wondering if this setting could be set on individual emails instead of all of them. Thanks!

Answer:Read receipt for read emails in Outlook 98

In the compose area of Outlook go to Options and check the box for that email.

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While on here asking for other advice I was just wondering is there anyway of telling if emails that Ive sent are being opened/read. I mostly use yahoo to send mail but have got a hotmail account too.

Answer:can you tell if sent emails have been read?

Which is your e-mail service, is it Outlook Express or the ones used by Yahoo?

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Question: cannot read emails

Asking for a mate if anyone can help please. He has two Yahoo accounts, one is OK but the other - He has many emails showing as received (including where they came from) but when you click on anyone of them the program opens the OUTBOX and never the email message.Thanks for looking.

Answer:cannot read emails

right click on the link to the emails and try pasting that into the browser.

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Question: cant read emails

Just updated to explorer11 from 9. using window 7 Home Premium. Will let me log in, tell me how many, 3 examples of mail, but ca not read any of them. Whats the deal. NEED HELP

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I cannot read .pdf or .pff emails in Windows 7 .  I can read these emails on my laptop in windows xp.  Is there a fix for this problem in windows 7?

View Solution.

Answer:Cannot read .pdf or .pff emails

Do you have Adobe installed on your computer?  

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Question: Can't read emails

My computer has been very slow with W10.

now I can still get into my Yahoo emails but it won't let me read them, I cleaned out my cache & cookies to no avail.
I had a notice from Yahoo a few days back but assumed it was spam as most are, maybe I've reached my capacity with them, or it's my slow computer ?

Also haven't been getting notification of replies on some forums any more.

PS .... just re opened my email page & it's working now, must be just my slow computer as everything is so slow now, maybe my memory.

any help appreciated,


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Hi. I have no idea how to read or break this. Please help!!

< content removed by moderator> because it can be easily decrypted / decoded to reveal what is probably personal and private information

Answer:How do i read these emails

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hye peeps , i can't read my emails on hotmail says the page as finnished loading says done in the left corner , but the page is blank . also trying to do a system restore , can't do that either , the page comes up but there is know writeing on it so i can't restore . its like the is something stoping me from reading it , also when i open my yahoo msn there are no pictures and can't get in them emails either . can anybody help me please . if possible could some tell me how to do fix from my windows 2003 cd, without formatting my hard drive any help would be really gratefull thanks.

Answer:can't read my emails.

For system restore try this:

Start >> Run

In the Run box type:

rundll32.exe advpack.dll,LaunchINFSection C:\Windows\Inf\sr.inf

Click OK

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I am having a problem with opening some emails. When I click on some emails, the reading pane is greyed out and when I attempt to open those same emails, they give the following error: "Can't open this item. The text formatting command is not available. It may not be installed correctly. Please install outlook again." I've uninstalled outlook, renamed the reg keys, reinstalled outlook, and still recieve the same error. I tried changing the email editor, still not working. I'm not sure what to do next.

Answer:Cannot read some outlook emails

If it was an Outlook issue, all your email messages would be equally affected, but since only some of them are affected, they are probably damaged or corrupt. Nothing you can do about that.

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At present i have a account and use Outlook Mail to send and receive, is there a way that i can track my emails and know when they have been read?

Or alternatively change Outlook Mail to give me this facility without changing my email address.

Answer:Notification that emails have been read.

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I just move a bunch of emails to my DELETED folder and now when I try to delete them I get a message that says "MESSAGE CANNOT BE DISPLAYED" AND THAT i NEED TO CHECK MY COMPUTER FOR LOW MEMORY OR LOW DISK SPACE!! I do NOT have low memory or dosk space (I have 368 of 455 gigabytes free space). Any ideas what I can do?!?

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I have a web based Email. I can open but not read JPEG format Emails.
I have a scanner which I use mainly as a photocopier. If I save files to "My documents" or "Word" they sometimes appear as JPEG and I do not know how to convert them either. I have windows XP
I have JAVA installed. Do I need to install other hardware?
Easy to understand instructions please!!!!
Thanks ANNEC

Answer:How to read JPEG emails etc

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This is a wierd question but I'll just ask away. Is there any kind of free email service which will let me know if my recepient has read the mails i send to them?

Answer:monitoring if emails are read?

Delivery and Read Receipts are the notices that Outlook sends you whenever an email you send has been delivered to, and read by, the recipient. This option to receive these receipts can be applied to individual emails, or globally, so that you receive a receipt for every email that you send. While you might think this would clutter your Inbox with receipts, the truth is that you can configure Outlook to efficiently manage the way receipts are handled.

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I cannot open hotmail thru Internet explorer How can i get into them or can I read them from somewhere else

Answer:hotmail will not let me read my emails

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Evertime I try to open an attachement from a friendly email, I open it and it just shows all this mombo jumbo writing.Not the actual thing. Is there something I can check to see if it should be checked to make it work. I use windows xp and verizon with msn if the internet provider.

Answer:Can't read attachments from emails

Each attachment should only be opened in the software package that created it.

For instance, a .doc attachment would open in Word, or Open Office or Wordpad.

An .xls attachment needs Excel or open office.

A .jpg needs to be opened with any image editor.

If you use notepad or similar, then you will see pages of garbage text.

Please tell us what the full name of the attachment is, and what software you are using to open it with.

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Hello, I have my old Mail file on one computer and no longer have access to the same notes db. I need to move my files to another computer and access them. Also read me, that file doesn't work correct

Answer:How can I read my old emails from another laptop?

It is challenging, but doable. Both the new and the old systems must use the same email client program. You then find the location of the files and drop the old email into the proper location on the new pc.

I can document only Thunderbird (TB) but it will serve to give you a starting point.
The TB data is stored at:

c:\AppData\Roaming\Thunderbird\Profiles\xxx.default\Mail\xxxemailServerDomain\ -here-


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When my partner logs in to her Hotmail email account on her computer it comes up with 45 emails in her inbox.But she cannot read any of them? When she clicks on any of them nothing happens.Using my computer I can log in to her Hotmail account and get the same 45 emails in her inbox. This time though, when I click on any one of them I can read them. She then sits on my computer and reads/answers all her emails. Alternatively, I forward them to her NTL email address.The problem seems to be with her computer, but what could it be?

Answer:Can't read emails on Hotmail

Its best not to keep emails in the inbox move them to a different folder if you want to keep them,One of the emails may have become corrupted try deleting the last one sent,

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hi all,

my problem is that i can't read my email coz the writing appears jz like "00000000000000" for all email i've receive.i've no idea with that.can anyone help me bout this.tq in advance

Answer:Emails Read As "00000000000"?

Hello Poca and welcome to Bleeping Computers.I need a little more information1) What are you using to read you email? Outlook, Outlook Express, Web Mail, Thunderbird,..?2) When you said you cannot read your email, did you mean it does not show up or are all the character 0's? Is it just the body of the message or the entire message?3) Did this just start or has it been happening for a period of time? Hen did it start? Are any other programs acting different or not at all?4) Are you running an antivirus and antispyware programs?

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Hello, I have my old Mail file on one computer and no longer have access to the same notes db. I need to move my files to another computer and access them. Also read me, that file doesn't work correct

Answer:How can I read my old emails from another laptop?

What email client were you using on the other computer?

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Hi guys,

Whenever I use Outlook Express (v5.0.5 for the Mac) to read my email offline, it will try to dial out if there happens to be a URL for a graphic contained within the message somewhere. This makes it almost useless to me if I'm talking on the phone and want to review an email (I only have one phone line and no broadband connection). I have recently switched to OE from Eudora, and there was a way to disable this behavior in Eudora, but I can't find any setting for this in OE (and I've looked in every menu).

So, is there any way to force this behavior (i.e., only fetch images while connected) or should I dump OE? Also, if I do dump OE, which email app would you recommend? I switched to OE because Eudora couldn't handle complex HTML as well as OE.

I'd prefer to keep OE if I can remedy this behavior.

Answer:Can't read emails offline with OE 5.0.5 (Mac)

I think (not positive since I'm not at all familiar with Macs) the only way to fix the problem is to change your dialup preferences in Internet Explorer (OE uses the same preferences). You'd have to go to IE>Tools>Internet Options>Connections and check "Never dial a connection." That would also mean you'll have to connect to your ISP manually every time instead of having IE or OE initiate the connection when they're opened.

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Evertime I try to open an attachement from a friendly email, I open it and it just shows all this mombo jumbo writing.Not the actual thing. Is there something I can check to see if it should be checked to make it work. I use windows xp and verizon with msn if the internet provider.

Answer:Can't read attachments from emails

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Well, is just getting worst. I cant even open emails, I can actually see the inbox, but I cant open any of the emails at least that I browse in private navigation in firefox. But I already deleted, coockies, history, cache, updated java.

If I hadnt all my important mails in hotmail, I would already changed to gmail or something.


Answer:Cant read my emails on hotmail

Microsoft seems to be making even more "improvements" to Hotmail, so maybe your current problem is, like highway construction, just a "temporary inconvenience."

To make sure that it is not something in your Firefox configuration have you tested with another browser? Or with Firefox's Safe mode?

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i am having problems reading my emails on outlook express. all i am getting is checked for virus using spamjab.i have not had this problem until the last few days.i have windows xp home all latest downloads from microsoft. the title is downloaded and thats as far as it goes. can anybody help me with this it would be much appreciated. thankyou

Answer:unable to read emails

See click here

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In Hotmail if I want to delete unwanted emails without having to read them first I tick the box and click delete. A similar system works with AOL.Just click the email and click delete.Now that I am not on AOL but am on Broadband (using outlook express) if I click an email it automatically opens in the lower half of the window. Is there any way I delete email in Outlook Express without having to read them first???Thanks

Answer:Deleting emails - without having to read them

Go to View/Layout and remove the tick in the Preview Pane (in Outlook Express).

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Hello, I have my old Mail file on one computer and no longer have access to the same notes db. I need to move my files to another computer and access them. Also read me, that file doesn't work correct

Answer:How can I read my old emails from another laptop?

What is the e mail client your old emails are under and what client on your new computer?

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Anyone know a way that an personal/private email could be sent, read, but not able to forwarded the email to other computers. A program that would stop sensitive email content from being fowarded but could be read by the original receiptent and would not be blocked ( i.e. blocked by virus detection software etc.) would be handy indeed. That way I could email info about my family etc. without the worry of the email being passed on. Is there a way?

Answer:emails, read only, no forwarding

Haven't found a freeware one yet .....

google "prevent email forwarding"

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when someone sends me an email in Russian to my yahoo account it looks like a bunch of junk. how to i make it so the stuff is readable? i need some type of decoder. where do i get one?

Answer:Read emails in Russian

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I have Win XP Pro and use Outlook Express. In the past, I received emails and could open them and read them. In the past couple of months, I've gotten emails with attachments that are unreadable. They are full of characters and when I scroll down, I get a huge amount of garbage. There is a message box saying that I have to open Folder Options and create a program from a list that will read this junk.
What happened? I didn't have this problem before. How do i associate a program?
Any help would be very appreciated.

Answer:Emails hard to read

What are the extensions of the attachments?

Did you uninstall any software recently?

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Hi,I use my own email account (Imap) at work, but I am concerned that the IT team are reading private emails.Is there any way to prevent this?I have ticked the TLS box setting for IMAP/SMTP.I'm not sure if my server supports this, but it still worksUnfortunaly, one of my email accounts wont work if I tick the TLS or SSL box. So does this mean the emails can be read? Is my other account where I have ticked TLS secure?Thanks,Dave.

Answer:Prevent my emails being read on IT network

Are you sending via work's SMTP server or your own ISP's? If it is work's then there may well be log files in which your messages could be read if someone with access to the logs was intent on doing so. With your own ISP's SMTP server (which would probably need to support SMTP Authentication to use with a different internet connection), there shouldn't be a record that work could access. As you're using IMAP with which the messages remain on the mail server, incoming mail shouldn't be accessible by "unwanted guests".

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Hi there,

My friend has an Outlook account which he cannot see his emails properly on. Basically, he receives the emails on his home laptop (Win 8) but cannot see the message but can see who it's from. But on his IPad he can see both who the email is from and what the message is.

Any help you can give would be much appreciated.

Many thanks,
Chris Mountain

Answer:Solved: Not able to read emails properly....

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This may sound odd, but for IT my son has to do a poll along with mutiple choice questions on whether or not people read all of the e-mails received & reply to all or just read, delete,and reply to the ones that they want to reply toIs there a site on the internet that he can get the answers from in a multiple choice way or will he have to design his own questions? Hope not for his & my sakeThanks in advance for any tips/advice

Answer:Do u read all ur emails & reply or delete them?

click hereclick hereclick hereclick hereIn no particular order.

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Emails I have saved can't be opened by Adobe Reader but can open with Windows Live Mail, the files are described as .eml, Should I do some update?

Answer:Saved emails not read by Adobe

As far as I know Adobe Reader can only open .pdf files

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I tried this in Gmail and it did not work.
I opened a GMail inbox, opened an email message  (done in Google Chrome browser), opened the browser menu, More Tools..., Save Page As..., allowed for *.html type, clicked SAVE, and then went to the file in the downloaded filepath.  I double-left clicked and an Edge browser window opened but it was just a blank white file showing nothing.

Answer:download and read emails OFFLINE

Have you tried opening the saved file with Chrome?

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Hi All,One of my user is having an issue where his emails become marked as read even though he has not selected it.  It's not happening to all of his emails and for the ones that do occur, it happens after a couple of minutes.. usually within 10 minutes.  The 'mark as read' option is turned off on his Preview Pane within Tools > Options.  We are using Outlook 2002 with an exchange server.  Has anyone ever come across this issue?  Thanks in advance for any help/advice.Sfatsura

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ok i tried this in the email forom with a bunch of hits but no respnses so ill try it here

runing win xp

i can browse yahoo and check my mail in yahoo but when i go to my hotmail emails internet explore shuts down as soon as i click on emails in hotmail and returns to my desktop

what can i do to get to read my hotmail emails ???

Answer:Solved: read my hotmail emails ???

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Hi, I have a problem which developed yesterday (I downloaded the latest Firefox) but I dont think that is the problem. I run Incredimail (its easy for collecting info on the servers for idiots like me) anyway I run Mozilla Firefox but have tried Flox and IE7 and they now all want to open my emails. Really I dont mind them doing this but they dont allow me to send emails. So it's a problem, I seem to remember this happening before but it went away. Can someone help please. Thankls Al

Answer:My browser wanmts to read my emails?

heres my personal opinion. i would get rid of incredimail. to many people have had to many problems with it. with me personally it messed up my computer so bad that i had to reinstall my getting rid of incredimail for starters your problem might be solved.hope this helps u.

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Out of the blue my wlm has stopped working correctly. I can see all my emails in my Comcast & Hotmail accounts (the subject line) but when I try to open them I get an error message saying: 'There is an error opening this message & that's' it!
I also noticed that the following options are greyed out (not available) Reply Reply All Forward.
I'm not sure what's going on but it's been like this for 2 days & for a brief moment I was actually able to open & read an email today.
Can anyone help please? I don't know what infomation about my PC to post but I'm sure whoever answers this will let me know.

Windows Vista Ultimate 32 bit
Windows Live Mail version 2009 Build: (14.0.8064.0206)

Thanx in advance for any help

Answer:Unable to open & read emails

Have you checked to see that your settings for that account are still the same? Right click on each of the accounts in the left-hand pane and check to make sure thing are set up properly under the ?properties? option.

If things looks like they?re on the up-and-up, you might try removing the account and re-adding the account.

Let me know if either of these helps out.


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Is there a way in which all my work emails can be sent to my home computer as I'm on long term sick leave? If so how can I do that?Any help greatly appreciated!

Answer:How can I read emails from work at home?

Your company's IT department should be able to set up access for you , probably using a VPN ( Virtual Private Network ) allowing you to log in the the company server and get things that way , but it will need their support and agreement . Ashley

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I have a customer who is having problems receiving text emails.
When a text email is sent to her the body is blank. However if I send her a html email she can read it fine.

What would cause this? What are some things I can look at to fix this?

I have looked through the tools>options and didnt find anything that would seem to cause this.

Any help will be appreciated.

Thanks in advance!!

Answer:Can't read text emails in Outlook

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runing win xp

i can browse yahoo and check my mail in yahoo but when i go to my hotmail emails internet explore shuts down as soon as i click on emails in hotmail and returns to my desktop

what can i do to get to read my hotmail emails ???

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I cannot advance to next page of new emails in latest aol app windows 10

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My hotmail is downloading and I can see all my emails but when I click on one to read nothing happens although at the bottom of the window is says 'done'.
My friend can access and open my email from her pc and foreward it to my AOL account but I'd really like to acess my mail myself.

Please help me with this problem


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I wonder if anyone can help me? A colleague of mine is trying to read emails from Hotmail. When the email appears, after the user clicks on the email from the inbox, an error message appears saying 'Microsoft has encountered a problem and needs to close'. This closes Internet Explorer. I then log onto Hotmail as myself and am able to view emails without any problems whilst logged on as the user's Windows XP login.

The user in question uses I.E. Version 6. I have tried deleting temporary Internet files and also cookies. I have also tried restarting the PC and also restarting the default settings on Internet Explorer which hasn't fixed the problem. Do you think upgrading the browser to version 7 would be the best way to fix this issue as the user has said he can access his Hotmail emails from home without any problems?

I would be grateful for any help.

Answer:User unable to read emails on Hotmail

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Hi! I am able to log in and open the inbox but not able to click on the contents .I am facing this problem since 3-4 days.I am using laptop of hp and window vista is the software .Can anyone give me some suggesyion .thanksDr.Sachin

Answer:can't read emails- hotmail -using window vista

If it was alright before this try doing a restore to the date it worked

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My dad recently got a new laptop to replace his five year old beast. On that five year old beast is thousands upon thousands of very important business emails and legal documents. Naturally, he needs to have access to these emails.

Due to his concerns about getting his new laptop up and running, I didn't get to do the logical thing and transfer his old emails and settings over to his new laptop before he started using it. Now, it's been over a month and his new laptop is quickly accumulating new piles of vital emails.

I need to find a way for him to read his old emails quickly and easily.

He uses Microsoft Outlook. I've got the original computer with all the emails on it as well as his new computer. Can I import his old email into Outlook on his new computer without losing any of his new email or overwriting his new settings? Failing that, is there a way for me to view his emails, as saved by Outlook in .dbx files, in plain text?

Note: this isn't a situation where I can just try something and hope it works. My dad's a lawyer and losing a single email can be roughly equivalent to the end of the world. So I'm not going to do anything experimental like trying to import his old emails just to see if it works unless someone knows for sure that it will.

Answer:Read emails in plain text without Outlook

Ah I was going to aim you at a small app that was free but now costs $5 called DBExtract as it will do exactly what you need.

it recovers the emails into a text file, sadly leaves the header and footer info ( email server info etc in the text file )

Worth a look at the app anyhow, their maybe an older free version still knocking around on the net.

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Going abroad (very soon)I need to read my OE emails while awayCan anyone point me in the right direction, on how to do this.or is there a way to (tempoarily) divert the OE to a Hotmail account ??Alan

Answer:Read Outlook Express emails- abroad??

You can read your e-mails by logging into your account with your ISP, navigate to the e-mail center and read them there. They can be downloaded later by leaving them marked as unread or deleted when you have finished with them.

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Hi. I am so glad I found this site! I have tried everything!

My trouble is with OutLook Express 6 email.
I am running Windows XP,and IE6.
I can receive emails, but they do not display in the
message box. It is totally blank. I have checked all
my settings with my husband's laptop (in Tools, then Options) and all are the same. The only way I can read
the email, in text only, is to check the "Read" box in the Options that says "read all messages in plain text".
Then the text can only be read as an attachment.
It apprears as if the HTML function is not there any more.

Also, I cannot compose, reply, or forward emails at all.

I hope this makes sense and you can help me.
Please let me know if you need anything else to diagnose
my problem.

And thank you so much for your response.

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Using gmail today i noticed several items in my Gmail web, sent mail folder that I had not sent. They were all from me, to 4 contacts, one of whom got a majority of these messages. They appeared to be sent from Outlook, as I use IMAP, and they each had a winmail.dat file 0k, attached.

Subject said "NOT READ: fwd(etc....)
Or, others were relevent, 'NOT READ: final copy of flyer for reveiw" which i had sent the exact subject heading to this person months ago.

Last suspicious activity was sending a email in outlook to [email protected](DO NOT CLICK) responding to craigslist advertisement.

I unplugged my IMAP service until i figure this out. I had NO ANTIVIRUS CONNECTED AS I JusT RESTORED MY PC.

is it possible 'they' had acces to my very sensitive google docs? files? I changed my Gogle account password immediately, but could it be too late?


Answer:HELP!Outlook sending unknown emails with 'NOT READ:' in sub

Heres what my Gmail Web server looks like. I hid sensitive information.

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when I try to open emails just get a white envelope was ok before

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When I read an email and click delete, it is suppose to go into my DELETED folder. When I go to my DELETED folder, all it shows is the unread emails. I am sure I did this by choosing some option when I first set this up....I am new to Outlook but now I can't figure out how to undo it. I want to be able to see my 'read' emails. Thank you for any help you can give this 'older' lady.

Answer:Where are my "read' emails in Outlook 2007

Before we begin are you talking about Microsoft Outlook installed on your computer or the web site?

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I have really messed up this time. I use Win 2000 with OE6 & NAV. I was trying to see why my Windows Explorer said I had 56 MB of stuff in my Deleted emails folder although it showed no messages when I viewed the folder. I used Notepad to open the Deleted.dbx file & there was indeed a large amount of data there. I tried deleting the data but & ultimately ended up erasing the data and re-saving the file. It didn't seem to do anything to the size of the file.

The problem is that now when I look at my Inbox (which I didn't intentionally touch) I only see emails that have come in since I messed with that Deleted folder. All of my older emails are missing. The good news is that the Inbox.dbx still shows a large amount of data so I hope they can be recovered. My best guess is that I have changed the encoding into something that OE can't read. The readable OE folders show ISO encoding; when I re-saved the Deleted folder it didn't offer ISO so I tried ANSI. I have already tried resaving some test files in the other options offered under Notepad but no luck

Please, please tell me how can I recover my older Inbox items & get back to where I was this morning.

Answer:Can no longer read saved Inbox emails

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Hello, So hoping I can get this resolved. I've spent days reading on here and haven't had any luck. Here's the problem. I have Windows XP. I guess since I purchased my computer in 03 I have OE3 (I know it's a dinosaur but need to get these emails before I buy my new computer). Out of nowhere all of my emails in my inbox were gone. I finally found them. I put them in a file on my desktop. I have many sub folders...Bill emails, saved emails, etc. They are all dbx files. I can't open any of them. I read stuff about inbox.bak but I don't see that anywhere. Under properties I found the location of each sub file. I then tried to import, but I received a message that OE was open. So, they wouldn't import. I'm not the best at following computer commands but can do okay. So, how can I import and be able to read these messages. I want to save some and delete a lot, but need to read them first. Help!

Answer:Help, OE inbox emails are gone, found but can't read or import

How To Backup Outlook Express Email: [The Correct Way]

1. Open Outlook Express
2. click on 'Tools'
3. Goto 'Options'
4. Open 'Maintanance' tab.
5. Goto 'Store Folder' near bottom.
6. Highlight & Right Click & then 'Copy' the Store Folder Location.
7. Close All Open Windows
8. Goto 'Start'
9. Goto 'Run'
10. Right Click & Paste the Store Folder Location you copied in step 6 into 'Run.' Click OK.
11. A new window will open containing the Email Database.
12. Goto 'Edit'
13. Goto 'Select All'
14. Click 'Copy'
15. Close window.
16. Goto 'Desktop' Right Click & Choose 'New Folder'
17. Give the 'new folder' a name such as "OE Email Backup"
18. Open folder "OE Email Backup"
19. Goto 'Edit'
20. Goto 'Paste'
21. Close window.
22. Save Mail folder to a safe location. [suggested temporary location is Desktop]


Restore Outlook Express Email:

1. Open Outlook Express
2. Goto 'File'
3. Goto 'Import Messages'
4. Select Outlook Express Version 6
5. Click 'Next'
7. Select 'Import Mail From OE6 Store Directory'
8. Click 'OK'
9. Browse to the Location of the saved email folder. [See 22 above]
10. Select 'All Folders'
11. Click 'Next.'

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I have desktop and laptop computers.I use the same email address on both of them and they gain access through the same router but if I get an email on one computer I cannot then read it on the other. Is there some way to do this or even to copy it to the other one?

Answer:can I read emails received on my othyer computer?

This may help:click here

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I have suddenly started receiving emails from '[email protected]. They contain links but I have not opened any of them. One of the links says "You will not get anymore of our emails if you go here click here innovations&msgid=20040700006 and enter your email address. I don't know where they got my email address but would it be safe to go to the link in hopes of not getting anymore of these.

Answer:Are emails from safe?

No don't click on any links, that only proves that your email address is active and you will receive more spam from that and other sources. Delete them without opening and if need be, set up a filter in your email client to delete them from the server when they arrive.

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I do not store my email anywhere separated from their IE and BT background.
I would prefer to have a folder or more where I can save with minimum fuss and no involvement with a third party.
Outlook Express looks to be the obvious way, though it is more than a couple of keystrokes and really doesn't attract me.
Is there a miracle freebie out there that will store and restore much later if needed?

Answer:transfer emails to safe folder?

Sounds as if you only use Webmail.
If you want to store and read emails on your pc's harddrive you will have to use an email client (program).
Outlook Express is an email client on XP op sys
You need an email program to open the emails, Thunderbird is another email program that you could use and there are other programs.

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i have just send some emails and a word document typed using a truetype font that i have just downloaded.if the recipient doesnt have that font on their computor, how will it display?

Answer:can they read word docs &emails if dont have font

click here

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I can open my hotmail (msn) account but cannot open the emails listed in my inbox, move to a different section, delete mail or write new messages. It is all totally frozen. I have run my Norton AntiVirus, but it comes up clear. I think someone has hacked into my account and is using it to send out emails under my name because for the last week or so I have had some mail returned that I never sent... for things like Viagra.

Answer:Cannot open, read, delete or move emails in hotmail

Any help out there?

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Hi..this is a problem that has only developed today. A quick message said that 1 to 18 messages downloaded, but I was unable to read or see them. A relative was asked to send me an email and this too could not be read. I am using Win XP. Would appreciate any assistance. Thanks..Ray

Answer:Unable to read downloaded emails ..Outlook Express

Hi..problem solved. With several hundred emails in the Inbox did not notice that the downloaded emails were randomly distributed. After wasting much time checked on "View" then "Sort by" and found out that original settings had changed. All OK

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I am using Mozilla Firefox, have also tried using internet explorer and it does not work on that either.

Answer:I can't reply or send any emails in yahoo. I can read email

if you removed some cache your problem will be always happen to me but i solve it by this method .hope it works with you Best Regards

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MS Outlook 2007 automatically deletes emails once they are read. The only way to save them is to move them to a folder other than the inbox. I felt there was probably a setting for this but I have been unable to find it. My older version of Outlook did not do this and I am at a loss. Thanks!!

Answer:Solved: Outlook 2007 deleting read emails

Welcome to Tech Support Guy Forums!

Are the messages appearing in the Deleted Items folder?

In Outlook 2007, set your view to this:
View > Current View > Messages
Do you see the Read messages now?
Let us know what you find.

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I have Windows Mail, and until just recently if I deleted an email that had been read, I could still go on to find it in the Deleted Items Folder.
Now, for some unknown reason, this has stopped happening. If I HAVE read an email, and go on to delete it to make room for incoming mail, then that message just disappears into thin ice.
On the other hand, if I delete an UNREAD message, it automatically can be found in the Deleted Items Folder.
Can anyone help me; it's so puzzling


See the post by Brink auto delete

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I received an email from a friend last Saturday. I read it on Sunday from my Outlook inbox but did nothing with it. On Monday I went to reply but it had disappeared. I have repeatedly checked deleted items and everywhere else in Outlook and can't find it. Someone else who used my laptop on Sunday denies having done anything with the email. Can it have really disappeared without human intervention?
Thanks in anticipation....

Answer:Can read emails in Outlook 2007 automatically disappear?

Depending on your email provider, and the Outlook settings, you may still be able to access the email on the provider's webmail page. For example, if you read BT emails through Outlook, going to and logging in there will show all emails received. BUT, if Outlook is not setup to leave mail on the server, they may not be there.

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Is it possible to set a security feature on an email so that the receiver can not mark the message as unread once the message was opened. I had this happen to me with several emails from another outlook user. We work on the same server.

Once I opened the emails, I was not able to close them and mark as unread. Within an hour the property was removed. I trying to figure out how this happened. Thanks in advance for any insight.


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When using Outlook Express (Note: EXPRESS, not MS Outlook) I often use the 'Find' function to search for old sent or received emails. However I'm not able to open the emails from this feature (message reads: 'Message could not be Displayed - Check your comp for low memory or low disc space'). I have plenty of both - I'm using a near new comp with 80GB hard drive, only 35GB of which is used. I have 2GB of RAM with 1GB or more of head room when running usual applications.

This is a time-wasting hassle, as I need to write down the date and time the email was sent, close the find box, then search for the email chronologically. If that's not the one I was looking for I have to do the same thing all over again.

Would this have anything to do with the size of my Outlook Express folder, which has about 7GB of emails stored.

Answer:Can't Read Emails from Search List on Outlook Express

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Since I received the spam email from business review, which resulted in 4 virus alerts from AVG, my computer has been running slow. Suddenly today I am only able to read the last three days of my emails, although the inbox folder indicates nearly 800K of saved files.

I am using Windows 98 Second Edition
I have loaded the outlook 6 upgrade from microsoft.

I have copied over the inbox file as a backup, but don't know how to read this.


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I must have inadvertently altered the configuration but even though the monitor bar that pops up when you click on the read/send button, indicates there are emails, they do not show in the In box nor any other box. I have the latest version OECan anyone please guide me.

Answer:Unable to read incoming emails in Outlook Express

The easiest way will be to go into OE, tools, accounts, mail and set up a new account using your details from the ISP - then delete the one that is thereclick here click here

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Hi there

I have client that has suddenly started experiencing this problem:

They can only access the internet via safe mode. When in normal mode in Windows 7, the connection times out.

I ran HiJackThis with logs as per below - Hope someone can help (** The pc is running VIPRE agent):Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 13:09:18, on 4/4/2012
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\HP Desktop Keyboard\HPKEYBOARDx.EXE
C:\Program Files\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Program Files\Cobian Backup 10\Cobian.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\SpeechGrid\SpeechGrid.exe
C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe
C:\Program Files\Hewlett-Packard\HP Desktop Keyboard\Keystatus.exe
C:\Program Files\Hewlett-Packard\HP MAINSTREAM KEYBOARD\CNYHKEY.exe
C:\Program Files\Cobian Backup 10\cbInterface.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Windows Sidebar\sidebar.e... Read more

Answer:Can only browse and access emails in Safe Mode

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After many years of successful use of Nokia 620 the problem with error 403 appeared.

Answer:There suddenly is a block in my Nokia 620 phone that prevent me to read the emails

Originally Posted by Windows Central Question After many years of successful use of Nokia 620 the problem with error 403 appeared. Could you kindly share how you are reading the mails? With an app or using a browser? And are you on windows phone 8.1 or windows 10 mobile?

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How do make my new emails bold in vista mail? I have not made any changes I just re-installed vista and new mail account.

The mail has not be read or moused over. IMAP account. I have searched and read every post I could on the forum but it seems that they all come to a dead end with no resolution. I hope there is one. Please help if anyone know how to fix this.

Answer:Vista Windows Mail 6.0 shows new emails as read (un bolded)

Here is how to show various messages in Windows Mail.
Change the way Windows Mail looks

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So this just started today (like an hour ago). When I get an email in Gmail it shows in my Inbox. If I open it to read it, and then close it, it still shows in my Inbox, but if I refresh then it disappears. Only unread emails show. If I check All Mail it shows the read emails, and shows the tag "Inbox", so they are still there, but just not visible. If I check them as unread in the All Mail view they show again in Inbox, but again, once read, they disappear. It's happening in both Chrome and Firefox. Anyone else having this issue?

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I'm going through READ&RUN and at the combofix I uninstalled symanticLIve. I did a restart and now I can only start in safe mode. Is It Ok to continue in safe mode?
I found a few trojans last week but did not finish the hole READ&RUN.
Thanks James.

Answer:READ&RUN in safe mode

Yes, continue on in safe mode. What happens if you try to start normally?

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will doing the actions in the read me first list while in safe mode not work? I cannot get my computer to stay functioning in normal mode for more than a few minutes...

Thanks youu

Answer:Read me first in safe mode?

SUPERAntiSpyware cannot be installed in safe boot mode. The rest can be run in safe boot mode. It is just more effective finding things when run the way you normally boot your PC. Certain things only show themselves in normal boot mode...... just like your current problem with being able to run in normal boot mode which may or may not be due to malware.

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I don't know what in the world I did. I did open an email link that went to youtube and showed a video of a Christmas flash mob. I also searched for articles comparing hand washing to using hand sanitizer. Then I tried to stop programs on start-up by logging on as administrator (even though my regular account has administrative privileges it wouldn't let Some stop stuff from starting up). In any case, now I have a redirect virus (not necessarily just in google). It redirects unless I can copy the address into the address bar. Pop-ups are coming up - some with an innocent listing of other websites and some that look, well, let's just say bad. I also have an Internet Explorer error message popping up constantly whether internet explorer is open or not. It says "Internet Explorer has encounted a problem and needs to close. We are sorry for the inconvenience." But it never closes anything. Finally, I can't read the body of my yahoo emails anymore. I see there are emails. I'm looking at the listing, but I can't see the body either in the preview space below or by double clicking on the email (it opens but there's nothing at all there - not even to and from).

So here's what I've done in an attempt to stop this based on solutions offered on this site and others: "restore" back before I opened the email, searched hand washing, and messed with start-up programs (I've even tried restoring futher back), downloaded... Read more

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In the last week or so, a couple of senders on my safe list are getting their email placed in the junk mail. I checked that the addresses were in fact in safe senders and they are. Not sure what is happening here, any help appreciated.

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Read & Run me first & other exe's won't run, even in safe mode. I get the Open file with..? dialog box with any exe, I cant get into my Mcafee console to disable my av either. Where do I start?

Sys info

2002 ish dell p4 256M ram XP pro service pack 3

McAfee AV, was just using win FW till I decided on a new one after a HD swap.



Answer:Read me first programs, other exe's won't run, even in safe mode

Scroll down to the .exe file fix. Tell me if that works.

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Good Morning,

Running XP SP3.

What I do know: Daughter foolishly fell for the AntiVirus Pro 2009 prompts and now computer will freeze up when running windows in normal mode. I have tried multiple times to get into safe mode. I get as far as choosing the user in safe mode and then it freezes.

I obviously cannot do the run and read me procedures and am not sure how to proceed at this point.

Any help would be greatly appreciated!


Answer:Can't do the Read and Run Procedures even in safe mode

If you cannot run anything, not even MGtools in normal boot mode nor in safe boot and cannot give us any logs, then there is not much we can do for you except say the below:

Take the hard disk out and scan it in another well protected PC
Use another PC to make a special CD which you can boot from to try and run virus and spyware scans or to at least backup data. CDs like the below:



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I was unable to open or run anything on my laptop. In May or June, I was looking for a job and filling out online applications. In the middle of this, I got a pop up saying something about Windows Defender. I don't remember if it said I needed to update or run it. Since I was on my 7th or 8th application, I just clicked the link and the second I let go of the button, I realized I didn't use Windows Defender and I watched as it loaded a virus or malware on my laptop. I shut down the laptop and it just sat there until earlier this week. I bought and installed a new router, so the laptop cannot access the internet right now and I have the wireless signal turned off. I tried to run the programs you request in the READ ME FIRST thread, but was unable to open anything. I would get a pop up in the bottom right corner of the screen, like I do with my AV, but it was from a "Windows" program. I wish I would have got a screenshot of it, but I did not. It wanted me to click a button that would completely protect my computer. I said everything I tried to open was a virus.

So I ran all 5 programs in Safe Mode. MalwareBytes found about 139 objects. After running all 5 programs, I restarted in normal and ran all 5 programs again. Everything seems to be working fine and the second set of scans found nothing. I have the logs from the Safe Mode scans and from the second set of scans after I restarted normally. I am just wondering if my laptop is clean and safe to conn... Read more

Answer:Ran READ ME Programs in Safe Mode...

Here are the MG logs.

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bit of background info.. worked in IT 35 years 1/2 in networking- retired 2008
built numerous pc's
but on this i'm fecked.. its a 1150 gigabyte mobo x97x gaming gt Iv'e tried everything i can think of
PC help.
OK.. my sons pc went off when there was a power cut in his University flat/house.
When power restored..everything came back on but his PC.
Totally dead...replaced and tested fuses... changed the power supply with a spare and still same.. replaced power supply back to original.. reset cmos/bios and the power worked again.(seems bios got screwed. Anyway rebooting.. the pc hung after selecting windows to load the system . so restarted in safe mode with this works fine and can test for overheating etc etc. .. when tried to boot up again as normal..same result.. always just after or during the login to windows screen.
Tried to do a system repair thinking windows mite be corrupt..but that stuck as well on repair.
anyways.. since it seemed initially to be a bios corruption problem.
I have..
flashed the bios to the very latest via q-flash and usb..
only had one drive plugged in.
used windows memory tester. 100 % ok
also just put one bank of memory in a time.
run chkdsk ok
rechecked all cables.
run the intel proc test ok.
reinstall all drivers where ever poss. and finally
reinstalled windows on a spare ssd.
all the the above tests still fail when tried...but not in safe mode.
(ps i did have it running as a 'fixed pc' for ab... Read more

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I have recently contracted at least one virus, and it's making my machine almost totally un-useable, except when in safe mode. When I run in safe mode with networking enabled, everything i use my computer for works just fine, except for sound which is something i cannot do without on my machine. I was wondering if anyone knows a way to enable sound while running in safe mode. Any help would be much appreciated. thanks

Answer:Sound in safe mode please read

Hi and welcome to Majorgeeks.

Even if you could get the sound to work in Safe Mode (which you won't as the drivers required aren't loaded), that doesn't really give you a workable solution.

What is your operating system and do you have a CD?

Also, does the computer start and what is the exact problem?

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I think i have think adz...browser popups...sometimes 50 empty IE screens...


I did everything up to the safe mode part...when i boot in safe mode Explorer is not doesnt even stay up long enough for me to check or run anything...

tips please? Help would be appreciated

Answer:Did Run And Read But Can Boot In Safe Mode

Welcome to Major Geeks!

The read me does say the below at the beginning of step 5

If you cannot boot in safe mode due to the malware problem then run the scans in normal boot mode but make sure you tell us later in any messages you post.Click to expand...

So run everything in normal mode if that is all you can do.

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ALL files & folders are set as read-only. I have ownership & have followed Microsoft support instructions to unset read only. When I finish resetting the folder/file, read only is checked again. It will not change no matter what I do. I have run Malwarebytes, RegCure, virus software is up to date. Thanks to anyone for some ideas as to what may be happening!

Answer:Cannot unset read only in safe mode

Have you been through this article?;en-us;326549

edit: btw, Kellys Korner line 135 has a utility for this;

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I know you guys are swamped, but I have started the READ N' RUN ME FIRST instructions, but I cant get my computer to boot into regular mode after running CCleaner.

It boots, and then freezes after about 10 seconds, every time.

So can I run the rest of the programs from safe mode? or?

Additionally, I have viruses all through my external USB Hard Drive too...Any special instructions?

...Should I plug the external HD into the computer when I run the scans?

Thanks a lot!


Answer:Can READ N' RUN ME FIRST programs be run in safe mode?

Welcome to Major Geeks!

reedme said:

I know you guys are swamped, but I have started the READ N' RUN ME FIRST instructions, but I cant get my computer to boot into regular mode after running CCleaner.Click to expand...

What exactly did you do with CCleaner? Did you run the Cleaner icon? Did you also run the Registry icon and Scan for Issues? Did you do anything with the Tools icon.

reedme said:

So can I run the rest of the programs from safe mode? or?Click to expand...

Yes you can run in safe mode if necesary.

reedme said:

...Should I plug the external HD into the computer when I run the scans?Click to expand...

Yes and select complete system scan when running SUPERAntiSpyware. Also do a scan on your external HD with your antivirus program

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For example, the Email or Message tile number disappear when you open and close the app though you may not have even opened and read the message. iOS and Android keep the number of unread messages on the app icon or tile until they are read.

Answer:Why do the start screen Email and SMS tiles number of unread emails count disappear if not read?

Its default behavior.
Why? We can only speculate.
my thinking is that is shows what has happened SINCE you last opened the app.
I'd like the option, but that's just how it is.

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Help! I don't really know where to begin, so I guess I'll just try to explain this chronologically, as best I can.

While my Sony Vaio laptop was booting, I accidentally bumped the power bar it was plugged into. The power went out for a moment, then came back. My Vaio has refused to boot and gave me the following error message in white against a black screen:
A disk read error occured. Press cntrl-alt-delete to restart.
I did this, of course, and after a moment of the Sony Vaio start up animation, the same message came back again. I hit the power button and did the restart combination several more times and got the same result.

I then consulted your website and saw that other members had a similar problem. I tried to follow some of the advise that was given, but unfortunatly it will not go into safe mode. I actually tried every single "f" button (not with the restart combo, but actually turning it off, waiting 30 seconds, then starting it and quickly tapping the F1, F2, ect) and the only one that did not give me the same error message was the F2, pulling up the bios screen.

I'm not one to want to mess around with bios, or even safe mode for that matter, so I called a friend of mine that is very computer savy. I have the sony vaio recovery disks, so first we tried that. The disk did actually load, but it does not have an option that didn't include deleating every file on my hard drive, which would really break my heart.

... Read more

Answer:HELP!! disk read error; won't boot and won't go into safe mode

From the sound of it, I would say that your best bet would be to try to recover as many files as possible using a Data Recovery program such as these:

I am wondering what exactly you mean by

we tried booting from an XP installation disk. That didn't seem to work at allClick to expand...

Did the disk not load? Or what?

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A friend of mine had a nasty problem lastnight, it was an issue with, it was redirecting him or something. Well, it got to the point lastnight where he lost alot of functionality on his laptop. I had him run MWB and cleaned the 14 items infected, and then safe mode stopped working for him, we did what we could on regular mode and the computer seems to be running a little better, but something is still wrong, included is his orignial HJT and MWB logs, I will say what was removed below:

From the HJT, I had him remove:
All of the Norton crap because he doesn't need it
The Mcafee crap
-R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
-O2 - BHO: Babylon toolbar helper - {2EECD738-5844-4a99-B4B6-146BF802613B} - C:\Program Files\BabylonToolbar\BabylonToolbar\\bh\BabylonToolbar.dll
-O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\\coIEPlg.dll
-O2 - BHO: BFlix Toolbar - {a6bf16ab-42a1-4bc5-965d-5e407e449aaa} - C:\Program Files\bflixtoolbar\vmntemplateX.dll
-O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\6.0.2237.0\npwinext.dll
-O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\6.0.2237.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\6.0.2237.0\npw... Read more

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I have an Asus laptop running Windows 8 and when I turn it on I get the Windows 8 little square box icon on the screen, then after a few seconds it just goes to a light black screen. It's just like Windows can't finish. I know to normally get into Safe Mode and recovery options your FIRST have to be able to boot into Windows 8 and then select the reboot option. Well, since I am unable to get into Windows 8, is the any way to boot it up to get to safe mode of the Asus recovery partition? This is the biggest thing I absolutely HATE about Windwos 8

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Since I am in charge of this sub-forum, I will indicate you the few steps to have a suitable security set-up, and keep having it safe.

1 - Read this guide I made. Depending of your Level of Paranoia and Expertise, feel free to include some or all of the layers.

2 - Once the guide read. Chose the security solution you think would be best for you, and don't blindly follow people advices (some are fanboys and will say their favorite is the best). Take time to read and understand what each software can do, and even trial them.

3 - Once chosen. Learn ALL the features/options of the software for a decent amount of time, I suggest 1 month as a minimum. Then you can adjust it properly to your needs.

4 - Do not change your AV every few days or week, you will never master one well enough.

5 - Do not add unnecessary security software. The more you add, the more your setup will be subjected to surface attacks, especially if you barely know if they can works together.​
Note: Once your set up has been posted, I will check it and if I find it secure, I will apply my approval stamp on your thread.

Spoiler: Stamp
Approved by Staff


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