Computer Support Forum

Windows 10 doesn't recognize CD-DVD drive nor Seagate backup drive

Question: Windows 10 doesn't recognize CD-DVD drive nor Seagate backup drive

My internal CD-DVD drive worked perfectly on Windows 7 until I upgraded to
Windows 10. if I insert a CD nothing happens. The drive isn't shown anywhere when viewing drives of the computer. Also, my backup drive E: isn't recognized either.
My Seagate manager tells me that no drive is connected.

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Preferred Solution: Windows 10 doesn't recognize CD-DVD drive nor Seagate backup drive

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Windows 10 doesn't recognize CD-DVD drive nor Seagate backup drive

Open command prompt and type "diskmgmt.msc" and press enter. Under disk management, do you see your CD drive and your E: listed without a drive letter?
Please register and answer these questions for someone to assist you better.

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Hello, I've just been buying a 1,5TB Seagate FreeAgent Goflex USB3 drive.Unfortunatly, even after installation of the latest NEC electronics USB 3 Host controller drivers (v1.0.19.0) and latest USB 3 firmware (v3.0.2.5) from Lenovo support site, the drive is still not recognized on the USB3 ports of the machine.It is well recognized and working on the USB2 port of the W510.I'm using Windows 7 64 bit version on my W510. I tried the drive on another computer under windows 7 64 bit and it worked at very high speed (as expected for USB3). It seems to be related to the W510 config. Any solution for this problem ? Thanks

Answer:W510 doesn't recognize Seagate FreeAgent Goflex USB3 drive

This is the common compatibility issue with external drives
You should update the external drive firmware and install it's driver in Windows before  connecting it.
Try these steps as it should resolve the issue.
Best Regards,

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That is, I can allocate it one through drive management but it still doesn't show next switch on in My Computer, so I must go in an allocate it one. Otherwise it works fine. Bit tedious after a while.

Do I have to reformat it completely to regain auto allocation of a letter?

Used to be fine, but not now. A USB 3.0 Toshiba 500 gig external drive (sealed unit) doesn't have this problem.


Answer:Seagate USB 3.0 backup unit doesn't get a drive letter

Did any software come with the drive? I had a couple of Seagate FreeAgent USB 2.0 externals and I found a download link on Seagate's site for the utility software. It may hold the drive letter if you set it to never spin down.

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I have a new Thinkpad Yoga 11e Windows 10 notebook.  When I connect my USB 3.0 Seagate Backup Plus drive I start getting windows pop-ups saying "drive e: is not accessible".  I am beginning to think that the USB 3.0 port is not sourcing enough power to run the drive.  I have downloaded the seagate dashboard program which supposedly has the latest drivers for the device.  It shows up OK in device manager.  The USB hardware appears ok in the device manager.  I have been able to connect a western digital "My book" external drive via the USB 3.0, so I don't believe that there is any trouble with the port itself.  The difference is that the "my book" drive has its own external power supply.  Has anyone else experienced anything like this? Thanks,Rob

Answer:Seagate Backup Plus 3.0 external drive doesn't work (Thinkpad Yoge 11e 3rd Gen)

Try this
Press windows Key+x and choose Command Promt admin:
chkdsk /r e:
(Change the letter e with your drive letter)

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Before I recently upgraded my computer from Win 7 Pro to Win 10 Pro, the drive was working fine. But now Windows will not recognize the drive.......although it does show up in Disk Management, there is no content.

I then ran the utility EaseUS Partition Master, and immediately the disk was recognized. In fact, the disk contents were even shown (photos and short videos), and everything looks to be in order.

I tried connecting the drive to an older computer running Win 7 Ultimate. Same problem......Windows won't recognize it, but EaseUS recognizes it and shows the drive contents.

Any idea why Windows won't now recognize this drive? It was working fine on my new computer before I upgraded to Win 10.

Thanks in advance..........

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Before I recently upgraded my computer from Win 7 Pro to Win 10 Pro, the drive was working fine. But now Windows will not recognize the drive.......although it does show up in Disk Management, there is no content.

I then ran the utility EaseUS Partition Master, and immediately the disk was recognized. In fact, the disk contents were even shown (photos and short videos), and everything looks to be in order.

I tried connecting the drive to an older computer running Win 7 Ultimate. Same problem......Windows won't recognize it, but EaseUS recognizes it and shows the drive contents.

Any idea why Windows won't now recognize this drive? It was working fine on my new computer before I upgraded to Win 10.

Thanks in advance..........

Answer:Suddenly Windows Will Not Recognize My 2TB Seagate USB External Drive

Hi Durango and welcome to the forum. Is the external drive self powered or passive and if self powered does the light come on when you plug it in

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When I switched my Laptop on yesterday the nice Seagate Icon for my external backup hard drive had vanished but has been replaced by a dull looking generic Windows page icon ? This external backup drive is the K:\ drive on my system.

I surfed google yesterday trying to find some advice on how to restore what was a very attractive Icon ? . . but have been struggling to find any advice I could understand or thought I'd be able to follow ?

On a positive note, I have located the exact file for the disappeared icon on my laptop (its called SeagatePortable.ico) and I have copied it to my desktop temporarily, but, I have no idea how to re-apply this icon to my K:\ drive ?

Whilst surfing, I discovered a simple freeware program called "Drive Icon Changer" so I downloaded this program and tried to use it. It is very easy to use, but, try as I might, I cannot get this programme to interact with my K;\ drive ? . . so I've given up and uninstalled that programme, as, in this instance at least, it clearly does not do what it is supposed to be able to do.

I also saw some advice about going to a DOS prompt (I do not understand what this means or how to do it?) and deleting or editing something called the autorun.inf file - I suspect this type of action would be well beyond my understanding and I'd probably do more harm than good if I attempted to edit this sort of system file and got it wrong !

I've also done a system restore - to a back up point of a couple of days ... Read more

Answer:How do I restore the Seagate Drive Icon for my External Backup Drive?

Also just spotted an obsolete thread on this site where someone suggested:-

"Un-install the driver while the external drive is connected and then rebooted and let windows reinstall - everything should go back to normal when Windows re-discovered the drive".

I don't know if this might cure my problem ? . . but unfortunately I do not know how to uninstall a driver ?

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My laptop Dell Latitude D830 running XP Pro does not recognize the external Seagate 250 gb drive, even under device Manager. I’ve tried it under Slave, Master and Cable-Select Option but with no success. Any ideas? It was in a DVR and I’m just trying to recover some of the recorded movies.

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I have a Samsung SE-218 External DVD drive, and I cannot seem to access it in Windows 8.1 (though I have not had a chance to try it on any other computers yet, so there is always the possibility that something is wrong with the drive). Whenever I plug it in the light comes on and it will spin the disc for a bit, but nothing shows up in File Explorer or in Device Manager.

I've tried the command prompt command noted in this thread with no luck:
How to make empty ODD show? Registry edit?

Any ideas?

Answer:Windows 8.1 doesn't recognize USB DVD Drive

Hi there
Try plugging it in BEFORE booting your system ==> check USB settings in the BIOS you might have to enable USB in Legacy mode depending on the USB drive.

Unless the computer is REALLY OLD the BIOS should recognize it as a BOOT device too -- try booting anything from it --if you haven't got a bootable CD program download something free and simple like GPARTED and just see if the CD / DVD boots.


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I am trying to install Windows 7 Ultimate Edition, 32-bit version, on my older PC. I got a virus, so I figured it was a good time to upgrade. I currently run Windows XP Pro. I have a PE845MAX2 motherboard. When I try to install it, I get to the screen where they are asking me where to install Windows 7. It does not recognize any drives, and asks me to browse for drivers. I have installed the SATA drivers ( I double clicked on the .exe driver file but saw no results), and disabled RAID in my bios. Still having the problem. Can you help me diagnose this problem? Thanks.

Answer:Windows 7 doesn't recognize my drive

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My external drive suddenly stopped being recognized by My Computer.I can still see it in Device Manager, but cannot find it in A) My Computer(through explorer.exe), B) Disk Management(diskmgmt.exe), or C) 'Safely Remove Hardware' . It has never been dropped, and it has been working on this PC for about 2 years - I've never had a problem with it before. I have already tried plugging it in to another PC, and I have also tried both changing the USB cable & the power cable. No luck whatsoever. Any help would surely be appreciated. Thank you!

Answer:Cannot recognize 160GB Seagate External Drive

I really do need this back and working soon.. Does anyone know how to fix this?

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I have two separate drives. C has windows 7 and D has Windows XPsp3. C used to be Windows 98 before I upgraded it to win7. Back then I had Norton ghost 12 in my D drive. Ghost 12 would recognize both the c and d drives.

When I upgraded the C drive to win7, Norton Ghost 12 didn't recognize the either drive anymore, so to rectify the situation I upgraded to Norton Ghost 15 in both drives.

Now Norton ghost 15 doesn't recognize either drive when I am in my XP drive but does recognize both when I am in my Win7 drive. I get the following error below.
How can I fix this:

Answer:Norton Ghost doesn't recognize any drive when in winXP drive but does in win7

I tried uninstalling and reinstalling Norton Ghost 15 using the Norton Removal Tool in my Windows xp drive. Below are the error messages I got.

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I don't really understand it. I initially used G-parted to partition my 250gb drive into a 100, 75, and 55. Then I tried installing Windows XP SP3 and it says it doesn't recognize them, so I deleted those partitions and made new ones (the same size though) and it asked me to reboot. After I rebooted it prompted me again with Press Enter to install Windows, so I do and it says some crap about how it doesn't recognize any hard drive plugged in. BIOS recognizes the drive and its size.

Answer:Windows Doesn't Recognize Drive After it Partitions It

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In an attempt to make more space for my media files, I created a new partition on my computer and simply moved all of the files from my previous 40Gig partition into my new 100Gig partition.
Everything was done using the built-in software that came with Windows 7 Ultimate.

Things went fine for a while, then I wasn't able to load my PC.
Fair enough, I reinstalled the OS.
It worked for a few hours, I installed all the updates into my system after the fresh install.
But when I turned it on in the morning, it worked for about 30 minutes and then I got a blue screen and it auto-restarted.

Now, I can't access Windows or even reinstall it.
The Windows installation disc doesn't recognize my hard drive anymore.
(It's an official disk that I got from my Dad whom works at a Microsoft partner company.)

Answer:PC doesn't recognize my hard drive, Windows 7 Ult x64

Boot from your Win 7 DVD into a command prompt.

Can you see the disk and drives there?

■At the first dialog window, press SHIFT + F10 key combo
■You will have a X:> command prompt
X: is a ram drive created by Windows 7.

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I did a full backup using vista backup and recovery centre onto a seagate 160gb usb drive.  The backup completed successfully so I rebuilt the machine.
On trying to rebuild, I run bakup and restore center and it cant even see the drive (it can see the C partition, the E (recovery) partition and nothing else.  It doesnt see the D (Data Partition) or the USB device.)
Tried copying it to the E partition and forcing it to use it but get  backup location not found which is mentioned elsewhere as an issue with mediaid.bin.
any ideas, i now have a shiny sparkly new machine with no data on it. 
The data is there in a compressed form but id much rather restore properly.
grateful for any help.

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I have a Yoga 2 Pro that won't recognize my Seagate Backup Slim 2TB USB 3.0 external hard drive.  I ordered one from Amazon and it didn't recognize immediately when I plugged it in. The disk drive shows up in Devices and in Device manager with the Yellow caution triangle, but it never shows up in drives under my computer or in Disk Management (Where you change partitions, etc.) So I ordered a replacement from amazon, I thought it was broken. I had tried it in a different computer and the same thing happened so I assumed it was the drive. On a whim I tried it on the alternate machine again except this time I bypassed the USB hub and plugged it directly into USB 2.0, it worked! I installed a Paragon HFS+ software (it's for Mac Only Seagate drives to work with windows, even though this drive is NOT Mac only) and the installation failed, and my computer started messing up. It wouldn't completley power off nor restart. It just hung at the shutting down screen indefinitely.  Finally, I let the computer die, turned it back on, plugged in the hard drive and it worked. But I had already ordered the replacement. So I had to return the original and go tthe replacement and now it won't read at all.  Since I plugged it in, my computer will NEVER shut down, it will just sleep unless the battery dies, it won't restart either, it'll just hang at the restarting screen.  The drive still won't work, and the touchscreen doesn't work sometimes aft... Read more

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I've been searching for ages looking for a solution to this problem but with no luck.

I have four external hard drives, all Seagate, which are no longer detected by my Vista computer. They don't show up in Computer, or in the Disk Management section. The drives aren't the problem though, because an XP computer reads the drives just fine. The drives are okay, as are the cords, so I'm pretty sure my Vista box is the problem. It takes a while but I can transfer files from XP to the Vista so I have a workaround to use.

The problem is that there is one of these Seagate drives that was formatted for Mac *and* PC, and the XP box can't read it. It can recognize that there is an external hard drive attached but just shows 0 bytes on everything in Properties, and there's no way to get files off of it.

So what I need is some help trying to get that Seagate drive to show up on my Vista PC. As mentioned, it plugs in and runs fine as far as I can tell. It's getting power and isn't making any loud noises. But if I go out to Computer or look in the Disk Management section, it doesn't show an external drive attached at all.

Any suggestions? I've run TSG SysInfo, and here are the results:
Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Basic, Service Pack 2, 32 bit
Processor: AMD Athlon(tm) Processor LE-1660, x64 Family 15 Model 127 Stepping 2
Processor Count: 1
RAM: 1917 Mb
Graphics Card:... Read more

Answer:Vista Won't Recognize Seagate External Hard Drive

If it was initialised as a GPT drive rather than an MBR drive XP 32 bit can't understand GPT and that's the problem with the XP PC.

Vista should work with a GPT drive though.

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Hi, I wonder if anyone can help me. I have a 1tb Seagate external hard drive that I have had for a little while and it used to work fine, but my laptop is now not recognizing it when I plug it in. It has a usb and it has its own plug for power. I have not used it in a little while and wanted to transfer some files over (pictures, movies etc) and now my laptop is not recognizing it. I am not a laptop/ computer whiz so any help would be much appreciated.

Answer:HP laptop will not recognize my Seagate external hard drive

Hi,Try to connect it to other computers and see if it is recognised.Also connect it to your laptop, then open Disk Management. Post the screenshot of it here. please see if you're seeing Seagate hard drive in Device Manager after connecting.RegardsVisruth

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Help! My OP isn't recognizing my hard drive.

I am working with Windows 7 Ultimate, and it won't pick up my external hard drive. When I do the steps above it says that its working properly, but it does let me have access to it. Please tell me what is the best way to keep from throwing my computer out the window?

Answer:PC doesn't recognize external hard drive Windows 7


Moved your post to its own thread as differnent OSes may need different fixes as well as different hardware drivers.

So did you complete all of the advice in this thread HERE and is exactly what you mention above in letting you have access or not allowing you access.

When I do the steps above it says that its working properly, but it does let me have access to it.Click to expand...

Is your Windows 7 fully upto date with all updates and hotfixes?

What is the make and model of External HDD?
Have you tried the drive in another PC and did it work ok?
Has the drive been working ok for a while and this is a new occurance of has this gone on since you have had the drive?
Was the external HDD formatted in a Windows XP PC originally at all and what File Format is being used (FAT, FAT32 or NTFS)?

What I would try is to delete the driver for the mass storage device in Device Manager (also while in device manager are there any devices with yellow ! marks and if so what) and to do this on the correct drive, dont have the USB drive pluged in, then in Device Manager open the Universal Serial Bus Controllers branch, then plug in the drive and a new hardware item will appear, likely a mass storage device, once this appears right click it and choose uninstall, then unplug the external HDD and reboot, then plug in the external drive and Windows will re-install* the driver

*only in the main if you dont have other missing device drivers,
&nbs... Read more

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Hi there,

I have Alienware m15x, which I purchased in November 2009. Recently I planned to format my HDD and install everything back again using included Alienware Respawn disc with Windows 7 x64 bit on.

The problems started at the very beginning. I mean, computer can't recognize this disc. It doesn't see it even inserted. I found some very small circle way scratches on the disc (never used, first time opened the cd cover).

Tried to reboot couple of times, with no effect, so I tried to copy this disc on other computer which detected and read this disc correctly. Copied disc inserted to my Alienware. At the first time, it showed me this disc blank, available to burn. After reboot showed this disc kind of correctly. Showed in Windows Explorer disc content. Then I reboot comp again, but didn't manage to boot disc. Windows launched and tried to read this disc. Since then, at all times it finds it blank disc, available to burn.

After all, I was going to try update firmware of the DVD drive. Downloaded from Dell site. App showed me that I have D500 fw, while the latest is D800. So I launched app to update it, but every time I try to do it program seems to freeze and doing nothing, while Task Manager shows it running. During this operation I get the following message:

"The firmware update process of this company is organized so that the entire upgrade process is completed after the PC is automatically rebooted. Therefore do not off the PC power supply by... Read more

Answer:DVD drive doesn't recognize Alienware Respawn DVD with Windows 7 on

Does it read all other discs? If so then you need to contact Dell/Alienware for a replacement disc.

As for the firmware, make sure to right click on it before running and choose to "Run as Administrator".

The issue could also be the result of the Virtual CD software you say you are running.

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I just used DBAN (Darik's Boot and Nuke ( to wipe my hard drive because there were lots of unused partitions of various sizes and I didn't feel like trying to erase each one and combine them to one. So now when I try and install Windows XP it says it cannot install because there is no hard drive. Is there any way I can make that hard drive visible to Windows again. I'm pretty sure the hard drive isn't broken because I can install Ubuntu just fine and it recognizes the hard drive. Thanks a lot.

Answer:Windows XP doesn't recognize hard drive during installation

Sounds like you need to use the F6 option to install your drive controller drivers.

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Hello guys:

Well I have an hard drive into a external enclousure but the windows XP of a new CPU do not finish detect it when I connect it. But the same external hard drive work fine in my laptop. I formated my CPU 2 times, but i got the same error of Windows. My CPU has a new motherboard Foxconn M7VMX-K.

The USB ports work fine with my pendrive.

In my computer i can see a new hard drive with a letter (K, whithout data.

The Windows XP Administrator Disk doesn't show nothing about the external hard drive.

Sorry, my english isn't perfect!.

Please help me, thanks guys,

Answer:Windows doesn't recognize my External Hard Drive

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Need some help here. Was attempting my first re installation of Windows XP Home on my brothers Dell Inspiron 1100 Laptop.

Went into the BIOS and set boot order to 1. CD/DVD Drive, then used the factory disk that came with the unit.

Booted from the disk drive just fine. Chose to install windows by pressing "Enter", deleted the D:\ partition and failed to delete the C:\ partition on the hard disk before starting NTFS (quick) formatting, but didn't realize that til after the reformatting ended at 100% saying that it had 'failed due to a corrupt or damaged disk.'

Now windows install doesn't recognize the hard drive to install Windows XP on to.


Answer:Windows Install doesn't recognize hard drive

You "formatted the disk"? You mean the factory disk that you used to restore the computer in the first place? And sorry...I really don't have any advice...I'm a noob with computers. xD

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First post, long time reader. Hopefully someone can help me with the following:

I just recently got a hold of an older PC that I wanted to use for test purposes with Windows 7. The problem is that the BIOS on the PC does not recognize the Hard Drive. Upon startup I get the following message:

Primary hard disk drive 0 not found
Primary hard disk drive 1 not found
Strike the F1 key to continue, F2 to run the setup utility

Now get this, although the BIOS does not recognize the hard drive, Windows 7 and XP recognize it just fine (displays the correct size and everything). I have never seen or heard of this happening before. Usually it's the opposite (i.e. BIOS recognizes the drive but not Windows).

Windows 7 displays the following error link under the "Where do you want to install Windows?" dialogue box:

Windows cannot be installed to Disk 0 Partition 1. (Show details)

Upon clicking on the error link I get a pop-up window with the following message:

"Windows cannot be installed to this disk. This computer's hardware may not support booting to this disk. Ensure that the disk's controller is enabled in the computer's BIOS menu.

Details on the computer:
Dell Dimension 8200
Pentium 4 Processor
512 MB RAM
80GB Western Digital

Also to note: the hard drive is in good working condition as I tested it in another PC. The only thing that I can think of at this time is the mobo. However, everything else works on the mobo (i.e. floppy drive, both DVD drives, U... Read more

Answer:BIOS doesn't recognize hard drive but Windows does

Just taking a shotat this . . maybe a bad ribbon cable.

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I"ve had a Simpletech external hard drive for a few years now, and it's worked great on every computer that's had Windows XP (it's a plug and play). However, I just bought a new laptop with Windows 7, and when I tried to plug it in to the USB port on it, it just told me "USB device not recognized." The power light comes on, too. This is a brand new computer, so I'm not taking it apart to reassemble anything, and the external HD still works fine on my XP computers, so I know it has to be something about Windows 7 it doesn't like.


Answer:Windows 7 doesn't recognize my external hard drive

Check your device manager and make sure that your USB drivers are up to date...

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The motherboard on my old Emachines computer died, and two of the CDs that have backup data I need are scratched. I want to put the hard drive into my Dell Dimension 3000 (Windows XP SP2) long enough to get some data from it, but I can't get it to recognize the old drive.

The drive is a Seagate U Series 5, ATA, 40GB, and is about 7 years old. When I turn the Dell on, it doesn't recognize the device. Bios for the secondary drive is set to "auto" (the only other option is "off."

Is there a way to get the Dell to see this drive? Thanks.

Answer:Dell Dimension 3000 won't recognize old Seagate hard drive

Do you have the jumper set correctly for the drive?

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So, my computer doesn't recognize my optical drive after I reformatted my computer. It's there as drive D: but I can not burn anything using it. And it's my only drive .

So here is my conversation with Gateway support chat guy: In it contains more information of my problem.

Gary_GWER9390 joined the incident.

Gary_GWER9390 says:
Thank you for contacting technical support. My name and badge number are Gary_GWER9390. Please hold while I review your issue.

Ilya says:
I was speaking with Shannon_GWER1666 and our chat session disconnected accidentaly

Gary_GWER9390 says:
You mentioned that your serial number is CSX7******45, which refers to a GM5478 system and your current email address is ************. Are these correct?

Ilya says:

Ilya says:
I was speaking with Shannon_GWER1666 and our chat session disconnected accidentaly

Gary_GWER9390 says:
Thank you for verifying your information.

Gary_GWER9390 says:
How can I help you?

Ilya says:
I was speaking with Shannon_GWER1666 and our chat session disconnected accidentaly

Ilya says:
Could you send me to her?

Ilya says:

Gary_GWER9390 says:
He is not available at this moment.

Gary_GWER9390 says:
Can you tell me your issue.

Ilya says:

Ilya says:
My computer can not recognize my dvd-rw drive as a dvd-rw drive

Ilya says:
I cannot burn anything

Ilya says:
I did reformat my computer a week ago, and prior to the reformatting, everything worked perfe... Read more

Answer:Computer doesn't recognize my optical drive as a dvd-rw drive!

Please? I really need the help!

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Hey all,

I switched to Windows 7 a couple of months ago and I haven't had any problems. However, today I tried to connect my Seagate Freeagent external hard drive, its a 320 GB eSATA drive with USB 2.0 and my laptop doesn't recognize it. It always worked before when I had Windows Vista. I tried to use Disk Management to see the if I could find the drive, but its not there, I've also used partition wizard home edition. Essentially I've run out of ideas and was wondering if anyone could help me out. Thanks in advance!

Answer:Solved: Windows 7 doesn't recognize external hard drive

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I recently bought a new computer with pre-installed Windows 7 Home Premium. The HDD inside is supposed to be 1TB but Windows only shows 55gb available, of which over half is already in use. I checked from BIOS and it recognizes the drive as 1000gb. I've searched all kinds of forums and DIY -tips but haven't been able to find anything useful. I'd call customer support but it's a holiday today in my country and all the places are closed, so I wondered if anyone of you guys could help. If not I'll call tomorrow.

Thanks in advance

Answer:Windows doesn't recognize full capacity of hard drive

Open start menu and type in disk management, hit ok.

Please post a screenshot of it.
Screenshots and Files - Upload and Post in Seven Forums

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I don't have details on what was done to change the drive letter, because I wasn't the one that did this. But here's an overview of the results:

The removable drive shows up in explorer with its new drive letter, however when you click on it, Windows (using Vista and 7) says that it must be formatted before use- checking the drive properties shows a wrong hard drive size.

I'm thinking there are 2 ways of resolving the situation:

1. getting an outside program that will access the drive and allow me to copy the files to a different drive (then formatting the removable drive) or
2.somehow getting Windows to recognize the files on the removable drive.

If anyone knows what software I can use to access and copy the files on the drive or how to get Windows to recognize the drive that it used to recognize normally, I'd appreciate it.

Answer:Changed drive letter on external HD, now Windows doesn't recognize it

Have you tried removing power from the external drive for 15 minutes, then try it again?


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I recently attempted to add a hard drive to my Lenovo W520 laptop using a CD/DVD caddy accessory designed to hold a SATA hard drive.

Windows recognized the new device and according to its messages, automatically installed the required device drivers. However, when I go into Windows Explorer, the new drive is nowhere to be found.

Now, I know (or at least assume) this new drive probably needs to be formatted, but shouldn't it show up within Windows Explorer even in a pre-formatted state?

If anyone can give me a clue as to what the problem might be, that'd be great.


Answer:Windows Explorer doesn't recognize added Hard Drive

No, it should show up in Disk Management to initialize and/or format, but until given a letter it will not show up in Explorer. Drive Letter - Add, Change, or Remove in Windows 7 - Windows 7 Forums

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Hi I hope someone can help.
A friend downloaded some video of me on a Toshiba MK8032gsx portable hard drive. We checked to make sure the video was there before he gave it to me.
My computer sees it as removable disk F, and says the device is working properly. However, I can't open anything on it. When I click on it in the Computer Window, it scans (the green line appears at the top, but doesn't complete).
I tried searching online for a driver update, but the computer said the driver was up to date.
Any ideas?

Answer:Windows 7 home premuim doesn't recognize Toshiba MK8032gsx Ex drive

Check in Bitdefender settings and see if is stopping externals from being used on your system. I don't use Bitdefender so I can't help you with the settings.

Do other externals work on your system?

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I can't figure out how to get windows to see the big ol' 2TB drive so that I can use it for backing up with...

Any ideas on how to fix this?

Answer:Windows backup doesn't see a drive???

Is your page file on that drive?
Did you purposely misspell Machines?

Per Windows Help:

When you choose a destination to save your backup to, the wizard searches your computer and displays a list of all destinations that you can use. If the destination that you want to use doesn't appear in the list, it could be due to one of the following reasons:

The destination is a tape drive. You can't save backups to tapes.
The destination is the drive that you're trying to back up. You can't back up a disk to itself. For example, you can't back up the contents of Drive E: to Drive E:.
The destination is a CD-ROM drive or a DVD drive. You can't use a CD drive or a DVD drive to make a backup; you must use a CD or DVD burner, also known as a CD-R/CD-RW or DVD-R/DVD-RW drive.
The destination isn't formatted as NTFS, FAT, or Universal Disk Format (UDF) (also called Live File System). Backups can only be saved to disks that are formatted using the NTFS, FAT, or UDF file systems. For more information, see Convert a hard disk or partition to NTFS format.
The destination is either the drive that Windows is installed on or the system drive (the drive that Windows uses to start your computer—also called the startup drive).
The destination is a recovery partition. This is a special partition created by your computer manufacturer that contains files and tools that you can use to return your computer to the manufacturer's settings if it stops working co... Read more

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I have purchesed 'Seagate" Expansion Portable Drive Model SRD00F1 in order to download content of my old computer and transfer it to new upgraded PC (i7 4770 & Win 7 64but OS).  Unfortunately my old machine does not recognize External Drive (while my new PC does through USB 3.0 port). What should I do as old PC has only USB 2.0 ports?
My old PC is Pentium4 HP workstation with Win XP OS.
Thanks for your imput.


Seems to be known issue with that model, see .\
The drive is backwards compatible with USB 2.0, so that should not be a problem.
System requirements are XP, SP3 installed on your system?

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I have a Seagate Free Agent Go Flex Desk backup, which came preloaded with a Memeo backup program.
Recently I keep getting messages saying, "Failed to back up (various different files)" and "Failed to back up current session." One other message said "No backup plan found." When I watched what was being backed up, I noticed that the backup stalled when it tried to back up 00000002.sol (0 kb).
I have no clue what to do at this point, as I'm apparently going with no further backups. I have an old WD drive, but it's too small and too full already.
Would it be possible to reformat the extermal Seagate drive and do a complete backup from scratch?
I have a program by 2BrightSparks called SyncBackFree that I could put on the reformatted drive.
If that's not an option, and there's no way to get the Seagate going again, then I'm about to decide to just buy a new external drive and start from scratch with whatever backup program it comes with.
If anyone has any recommendations for a new drive and/or backup software, I'd appreciate it.

Answer:Seagate drive won't backup for reasons unknown.

You certainly don't need to use any of the supplied backup software. Yes, you could reformat the drive and start over.

There are a bunch of applications that can do an ordinary backup, most of them free.

Are you trying to back up just your personal data or are you also trying to backup your Windows installation?

If the latter, the most often recommended application on this forum is Macrium Reflect Free Edition.

If the former, you can choose from many, including FreeFileSync, Allway Sync, Folder Clone, Syncback, and others.

I suspect Sync Back Free, which you have, is for data backup, not Windows backup. I haven't used it, but it may work very well and I'd certainly give it a try. If not, try one of the other choices above. They all work in a very similar fashion---choose the one that is easiest for you to understand and that seems to work reliably after a few test runs.

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Hello -
I have this 1TB USB drive currently attached to my PC and it's working normally.

By this I mean no errors and reasonable performance. It's USB 3 capable,
but the motherboard is USB 2 only.

The system is recent but modest, AMD FX 4300 paired with an ASRock 960GC-GS FX motherboard.

If I copy big files from the internal HDD to the Seagate in Windows 10 I get about 27 MB p/s
It took 30 seconds to copy an 800MB file.

However, on the same PC, using a recent Linux ( Peppermint OS based on Ubuntu) I see speeds
almost double @ 50-52 MB p/s and it took about 16 seconds to copy the same file

That's a massive difference. According to this, the Linux is achieving speeds close the theoretical maximum:
usb - Whats the maximum typical speed possible with a USB2.0 drive? - Super User

If this is so, then I have to ask, why is it slow in Windows 10 ?

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There are "millions" of folders, sub-folders, sub-sub-folders (etc) and files on the portable drive, many with complicated and unrecognizable names. How can I tell which to erase? I contact Seagate and they didn't answer my question.

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I recently obtained a new outboard drive off a friend for 10$ lol good deal right...Well I plug her in and format it no problem also note I plugged it into a VM not my host machine to format it completely using Easus Partition Master. It seems as though something got through and that would be a rootkit, but I'm not sure so here are the logs. I should have DBAN'D the drive but instead I figured it would take to long given the size of the drive. So I decided not to zero write the drive out. I really need help if it is a rootkit or is this just HMPA throwing a false positive somehow. I'm not exactly sure how HMPA exploit mitigation works whether it embeds itself into the kernel or what. So if I am kitted I need help removing it. Drive L is the suspected drive that is kitted but I definitely need help on the steps to take to get rid of the rootkit if it is kitted. Thanks for any response. And

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I'm getting the message "your file history drive was disconnected". Your files will be temporarily copied to your hard drive until you reconnect your File History Drive and run a backup.My backup drive is a seagate drive and it will not acknowledge it. It says its Disconnected

Answer:My Seagate Backup Drive and my file history disconnected

If you're using a usb connection, try another computer.

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I'm using a Laptop running Windows Vista. I have tried umpteen times to activate the Dashboard facility without success. Each time I get to the end of the procedure and it says the install is finished and I click to start, it tells me "An unknown error has occurred. Please restart Dashboard and try again." On one occasion at the end of an install it called up Windows Explorer and asked me to 'unblock' so I did, which prompted a warning suggesting this was not a good move, so I cancelled only to get the above unknown error message again. I wanted to back-up 2 smaller drives which are nearly full. I would like to use the Dashboard but if all else fails could I just copy their contents across?

Answer:Seagate Backup Plus Slim Hard Drive.Problem.

If you decide to give up on dashboard, I would format the USB ie an empty disc. Then you can easily copy to it without wasting space for Dashboard etc.

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I read a blurb that this drive provides "continious automatic backup" which sounds great. Has anyone tried this feature?

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Greetings. I have a Seagate FreeAgent Desk external hard drive.

I used to be able to plug it into my laptop, and voila it automatically backed up all my files - and only those that were added or changed.

I gave my laptop a fresh load of Windows 7, and now I can't find the driver disk (if I had one) for the FreeAgent. In any event, now I have to back up manually, and click and paste entire folders (rather than just files that had changed). And I'll be darned if I can find a solution on Seagate's website.

I'd like to get back to the happy place where the FreeAgent detects new or changed files on my laptop, and automatically backs those up.

Suggestions please?

Answer:Seagate External Drive Won't Auto Backup Anymore

Never mind: figured it out:

What do I do in the event that I lose my Seagate Manager software?

You can always download the Seagate Manager software in the event that it is lost or deleted.

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I am running a HP compaq with AMD64 Athlon dual core and Win 8.1. I had a WD Caviar (2TB WD2001FASS) connected as an external hard rive. All went well for about 2 weeks. Then my PC wouldn't recognize the external drive. I tried all of the fixes that you shared with me-no luck. I figured I had a hardware issue so I replaced my external case with a Voyager S3. This allows me to swap HDs by dropping them in a slot. Now, my PC recognizes my Seagate Baracuda 7200.10 but not the WDs ( i have 3 of them). I have data on one drive that I would like to save and my recovery drive is also one of the WDs. the third is blank.

I am hoping you can help.

Thanks in advance, PM

Answer:pc doesn't recognize wd hd but does recognize seagate

This software is the release candidate, as in a beta release and is bound to have bugs.

Do you have an alternate full release operating system?

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This is a new laptop I just got setup. The hard drive in question works on other computers. It does not show up in device manager nor disk management. I have another external hard drive that works fine.

Ideas on fixes?

Answer:Computer will not recognize 3TB seagate backup plus

You can try another port, try USB 2 and 3. Any issues in Device Manager, any unrecognized devices?

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Hello,, THANKS for your time, help, and advise!

Searching the forums for related items were not successful,,, And, I apologize if this is the wrong forum to discuss this issue.

We are supporting a Windows 98 Second Edition system with an old Seagate STT20000A (Hornet,,,I think.) tape drive and the Veritas BackupExec Desktop 4.5A. Several backup tapes have been created.

The system with the Seagate STT20000A tape drive and Veritas Backup Exec went "south". A new CPU and Hard Disk was installed with the Seagate Tape drive still on the IDE/ATAPI cable. The system was rebuilt with W98SE and is now up and running and the tape drive device was recognized by "CONTROL PANEL/SYSTEM"! (Proper Drivers installed???).

Since the bad Hard Disk Drive had the BackupExec 4.5A and Seagate tape drivers installed these will require re-delivery.


o We Cannot find the customer's CD for the delivery
of the Veritas BackupExec Desktop 4.5A and
Veritas does not support this version any longer.​
As we understand from Veritas, the "Backup Exec Desktop" was farmed out to WWW.STOMPSOFT.COM. STOMPSOFT says we need:

"BACKUP MY PC" version 4.x <----> 5.0​
But, STOMPSOFT no longer has these product versions and they have pointed us to some "After Market" links like CDW, eBay, AMAZON.COM, etc.


We would like to get something--- "Veritas Backup Exec Desktop 4.5A", or "Bac... Read more

Answer:Seagate STT20000A tape drive and Veritas Backup Exec Desktop 4.5A

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I have a Seagate GoFlex Desk 3TB external hard drive. I got it about.. 6 months ago and I've never had a problem with it up until last week.
I plugged it in and it started making a normal fan sound like is usually does, then after a few seconds it stopped which made it seem like it was shut off.
It's been doing this constantly since last week and I don't know what the problem is, or how to fix it.

Any help would be appreciated.

Answer:Seagate External Hard drive, starts up but doesn't finish.

Just a thought (or 2):
Try using a different USB port.
Try jiggling the USB in the socket (gently).
Try a different USB cable.
Be sure that you test with the laptop on power supply, not just battery.
Obviously I'm thinking that the connection is faulty somehow, which would disconnect and power down the external - even if it has it's own power supply.

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I recently purchased a Seagate Backup Plus 3TB hard drive with USB 3.0 connector. I connected the 3.0 cable to a 2.0 port(don't have 3.0 ports) and windows popped up saying installing drivers for new device, pretty standard stuff. After it was done I went to My Computer, but the hard drive does not show up.

I checked device manager, and it does show the drive there. When I clicked properties and tried populating the "volumes" section, a 2.8tb section did show up, but had no label, but i don't know the significance of that. Any help with this is appreciated, thanks in advance.


Answer:Solved: New Seagate 3TB hard drive doesn't show up in My Computer

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Help! My computer recently crashed on me. I was getting the Blue Screen of Death. I thought I had a bad hard drive, so I returned my hard drive to Seagate and received another one. I just tried to put it into my computer and install Windows XP SP3, but after I select to install windows and press F8 to accept their terms, I see the screen that is supposed to show the open space on any hard drives installed, (so that I can select where I would like to install Windows XP) and it says "no disc in drive"! If I press enter, I then get a blue error screen that says it can't proceed and is shutting down my system to protect it. And then I can't do anything else. What is wrong with my computer? Could it be a problem with my motherboard? I have an Asus P5LP-LE. The HP/Compaq motherboard name is Leucite-GL8E.

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All of a sudden my computer no longer recognizes its CD or DVD drive. They do not show up anywhere. I've tried some of the fixes on the internet but nothing seems to work. The PC has Windows XP. Please help.

Answer:PC doesn't recognize CD or DVD drive

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I just did a fresh reinstall on a laptop. I installed Windows 7 from a disk about a week ago. Everything worked well for a week and now I was given the laptop back and the cd/dvd drive doesn't work. I would guess that the computer is less then a year old and everything else works fine. I put any disk in it makes the noise like its reading and then nothing. It pops open and says insert disk. Everything looks clean, I uninstalled and reinstalled the driver, there is no spyware or viruses or anything. Anybody have a suggestion on what to do next?

Answer:CD/DVD drive doesn't recognize anything

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
Restart computer.
3. Download, and run Restore Missing CD Drive patch
Double click on to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

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Just started doing this. I have 2 hard drives. C & D. Upon cold boot up it doesn't recognize D, in the bios or windows.
If I hit F8 and run in safe mode, then it recognizes both. I can then reboot & everything is fine.
Its been working fine for 3 years. Running Win XP, sp3 C is IDE, D is SATA

Answer:Doesn't recognize 2nd drive

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I have a Toshiba Satellite L655D laptop. I've played DVD movies quite a bit using the DVD drive with no problem. Then sporadically the DVD drive would not play a DVD and would give an error message that there was no disc in the drive. Now DVD's don't play at all. CD's play fine. The other odd part is this - I have made copies of several of my movies for my own backup, and the burned copies play fine, but the original DVD's do not play. I tried reinstalling the drivers, disabling and reinstalling the drive, but nothing helps. Time for a new drive? Or does someone have a different fix I could try? Thanks for any help you can offer. This is a newer laptop (although just out of warranty, of course!).

Answer:CD/DVD Drive doesn't recognize DVD's.

Very carefully open the tray and clean the lens with a damp cotton bud.

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About 2 years old HP laptop with (from Device Manager) an HP TS-L633M DVD-RW drive. So far I've found no consistent data except that some DVD's (original, commercial movie DVD's) it simply won't recognize. I doubt if this is a codec problem as the problem isn't simply that it won't play the movie, the problem is that it won't recognize the disk. After 2 years' use I might believe the drive has developed a problem except that it still works fine for most disks. So does anybody have any ideas what might be different about the disks it doesn't recognize? So far they work fine in my wife's HP laptop (same model but a year newer so it has an HP TS-L633N DVD-RW drive).

So far I haven't been able to find anything consistently different between the disks the drive does recognize and those it doesn't so at this point I'd even appreciate guesses.


Forgot to mention the OS is Win7 Home Premium 64-bit, Service Pack 1.

Answer:Drive doesn't recognize some DVD's

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My CDRW DVDROM drive doesn't recognize anything I put into it.
Device manager shows it as working.
Machine is Emachines M6805 laptop.
I'm thinking this is software related but don't know where to start.
I uninstalled Zonealarm(it has caused me problems playing DVD's before) but it didn't make a differencethis time so i re-installed it
Any Ideas?.

Answer:My CD drive doesn't recognize cd's

Is your laptop old or new...was it working before, then all the sudden quit working...if so...did you do something (i.e. install an app. or change a setting elsewhere, etc, etc) immediately before it crapped out on you????


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I have a R32 with an internal CDRW drive, but the system doesn't recognize it. I believe that it originally had a floppy drive which still shows up when I look at the Sytem hardware profile.

Answer:Doesn't recognize CD drive

I wonder if I am missing the DLA driver. I tried to download a DLA driver from the Lenovo website, but it doesn't support my CD-RW drive FRU 08K9868. Does anyone know how I can get the DLA driver for this?

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I am using Windows XP on a four year old Toshiba Satellite. The CDRW drive reports that the blank CDR's and CDRW's I insert are full or that there is no CD in the drive, but "properties" tells me that the drive is working correctly. The same CD's work fine in a different Toshiba laptop. I can't back up now. Can anyone suggest what to do? Thanks!

Answer:CD drive doesn't recognize CD's

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I have a 2003 Gateway 500S personal computer for home use.

My dvd drive quit working. I have checked its properties and it says the driver is operating properly yet whenever I put a disk in it the driver says there is nothing there.

I have tried several dvd's and also a cd. It always says the drive is empty. I tried uninstalling my drivers and reinstalling them. I tried doing a windows update, disk cleanup, disk defrag, and I also tried doing a system restore back to February 1 when I know it was working. I noticed on May 14 microsoft automatic updates installed windows xp service pack 3. I don't know if that is the problem though or not. I noticed when I did the system restore I got a message saying that I had a "stop error" because a device driver installed on my computer caused windows to stop unexpectedly.

My driver was working before I had downloaded a DVD Shrink program. It was also working when I was using a 30 day free trial of DVD Fab. I checked all of my connections and they are good. I have exhausted myself trying everything I can think of so now I am turning to you to see if you can help me.

I recently purchased the DVD Fab program and tried installing it (since the one I had already installed only had a 30 day free trial which had expired) but I don't think that is the problem. I think it might be the driver.

Thanks to anyone who can help me.

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I just installed a DVD-RW in place of the DVD-ROM drive.  The computer still says the DVD-ROM is installed.  I tried removing it in windows device drivers but it still brings up the old drive.   I went into the BIOS and can't find anything in there for the Multimedia drives.   What do I need to do in order to use the DVD-RW drive? I found a Driver Update Utility I'm wondering if that's all that I need, just doesn't have the proper drivers to recognize the drive maybe?  

Answer:T-410 doesn't recognize DVD-RW Drive

Just a little more information.  Last night I tried doing a Lenovo firmware update for the multi-media drives.  Even with the new drive installed it doesn't recognize that its a DVD-RW Multi-drive, it still shows the DVD-ROM drive.  I did a BIOS update as well with no luck.   Does anyone know of a solution to get my DVD-RW drive installed properly and working?  

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My computer says cd drive is normal, but cd drive doesn't recognize disks. I'm running xp pro. When I click in my computer and click on my cd nothing happens...any suggestions?

Answer:cd drive doesn't recognize cds

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I just finished building a machine and my OS isn't recognizing my SATA drive.

I have the Asus K8V-X SE MB (64bit AMD) and I am using a Western Digital 80GB SATA drive. I went into the bios and turned on the RAID functionality (which I am not using because I only have one drive) and truned on the SATA functionality. I press F6 at the beginning of the install and everything goes fine until it says it can't find a hard drive. I am not using the IDE slots because the HD only has Serial hook-up.

Can anyone tell me how to fix this issue? Thanks in advance.

Answer:OS doesn't recognize my SATA drive

i recently built a pc with a sata drive in and used maxblast and it found the drive and formatted it but when the system booted it still wouldnt find it so i looked on the motherboard disc and there in chipset were the drivers for the motherboard to look for a sata drive on boot up i put the drivers on floppy and when the system booted i pressed it for to install a raid driver in went the floppy and bobs your uncle there it was i formated it and installed windows and all's going fine

hope this helps you out

hopefully youve got another pc to browse the motherboard disc

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I made the mistake of leaving my laptop open and accessible to my 2 year old. When I came back, he was tapping away. By the time I got to it, it had shut off. I thought he simply turned it off. When I turned it back on and tried listening to internet radio, I couldn't get any sound. Went to check the volume, and the volume icon was no longer there. I checked audio options and couldn't figure it out. So I put a cd and a dvd in and neither was recognized. I went to "My Computer" and the drive wasn't listed. I tried several things including saving a file in Notepad (as I saw in a previous thread on this site) but nothing worked.

Any help would be greatly greatly appreciated!

Answer:Computer doesn't recognize drive

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I am working with a friends Dell Dimension 2400, and for some reason the optical drive will recognize store purchased CDs and DVDs but not CDRs or DVDRs. I thought it might be the drive, so I purchased a Toshiba external and installed the software but still no go. What's up?

Answer:CD drive doesn't recognize CDRs

Are the CD-R's you're trying to read finalized?"Channeling the spirit of jboy..."

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my computer will burn and play music files with Real Player and Windows Media Player, open and view cds with picture or word documents. But when I try to save pictures or word documents to the CD drive/e it isn't even listed as a option. Can anyone give me some help with this?

Answer:Computer doesn't recognize dvd/cd drive

You do not save files in the traditional sense to a burner drive. You would use your burner software program to compile a list of files to burn to the CD. You have to compile the files you want to burn to a CD as you can only use a CD-R once. You can also use the MS XP Burner option. Right click the file you want to burn and choose SendTO the CD burner (E:\ drive or whatever) this will show a bubble message in the lower right hand corner. You Have Files To Be Written to the CD Double click this message to view the files. Continue compiling files to be burned, and when you are ready, put a blank CD-R in the drive go to the left pane in that window and choose Write these Files to CD It will now burn the files in this window to your blank CD-R.

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My computer suddenly stopped recognizing my dvd drive. when I go into the control panel it shows that it is there but it has a code 19 error. I have tried to uninstall and reinstall, but it will not complete the uninstall process. It goes about one eighth of the way across the progress bar and the dialog box disappears. When I go back to the control panel it does not show up in the list until I reboot. When I reboot, it still does not show up in the file explorer.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8, 64 bit
Processor: AMD A8-4500M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1
Processor Count: 4
RAM: 3530 Mb
Graphics Card: AMD Radeon HD 7640G, 512 Mb
Hard Drives: C: Total - 455624 MB, Free - 414737 MB; F: Total - 305242 MB, Free - 196226 MB;
Motherboard: Gateway, VG50_CM
Antivirus: Kaspersky PURE 3.0, Updated and Enabled

Answer:Computer doesn't recognize DVD drive

Take a look here:

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I have a year-old Acer Aspire (I know, I know!). I have no problem playing CDs - the computer recognizes them immediately and asks me which program I want to use to run the CD. BUT, when I put in a DVD, not only does it not start up automatically, My Computer doesn't recognize that there is a DVD inserted. It just sits there - no whirring sound - nothing. Although the computer is now a year old, this is the first time I've tried a DVD so I can't be certain if this problem came with the computer or if something has happened recently to cause this. Does anyone have any suggestions? Thanks!

Answer:Computer doesn't recognize DVD drive

You need to install video codecs on your computer, because many computers have the drive, but not the codecs. Download these, there completely free!!!
Good Luck!

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HiI am actually on hold with HP support.  They don't seem to know anything about the products.  Like the fact that their 17' laptops have the option of 2 hard drives.  And that you can change the drives and the OS.  That is the whole reason I buy them.  Anyway, after running some microsoft updates and a couple of updates for some programs, the computer no longer recognizes the second hard dirve.  It was fine yesterday morning and now it is gone. The drive itself is fine.  (I checked it on another)  The OS drive was also messed up but I was easily able to fix it with my Windows 7 disk.  Which brings me to the other problem.  HP support cannot handle it if you change your OS.  Though all the drivers are available for the Windows 7 OS on their site.  The first guy that started helping me started a program called  Thank goodness I made an system image before I called.  It is still running now.  The second person has given up without  even starting  helping when she couldn't understand the set up and told me I had to go back to Windows 8 before they could help.   i understand support is set for the lowest IT knowledge level, but they seem to know less than I do.  Anyway, I checked the connections, but it all seems fine.  I just don't think I should have to pay $30 for cable when the computer is under warranty,   Any other suggestions?  I'm... Read more

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I have a computer at my work that is having some issues with its CD drive. Whenever I put a CD in the drive, it spins like it is reading it, but then never does autorun. Also, if I go into My Computer and double click on the drive, it enters the CD in explorer and shows a blank screen, like what would happen if you put in a blank CD-R. I also tried this with an external CD drive and another internal drive with a different IDE cable and power cord and experienced the same issues. I also obviously tried multiple CDs that work on other computers. The problem seems to be with Windows XP only because the system can boot from CD fine. I have also attempted to re-install all the original drivers. Does anyone have any ideas for what to do besides re-install XP?


Answer:CD drive doesn't recognize data on CDs

Sounds to me like the OS it's self is knackered try a repair install.

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At the first time insert my removable drive to my seems appear ,but when i was try to open it give me error message " please insert disk into removable drive"....
Q:how to fix this problem and make driver work well?

Please give my a detail answer to fix this problem as soon as possible?

Thank u..

Answer:Why PC doesn't recognize removable drive?

1) Have you tried the device in a different computer? If still get the same message it is probably a problem with the device

2) Try using the DriveCleanup tool on your own computer when the device is removed. (See this post for How to use the DriveCleanupTool ) Then try replugging it

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I am trying to fix problems on Windows XP Home edition accessing CD or DVD discs. The system doesn't seem to recognize discs inserted into the drive. I installed a new drive, a LITEON DVD/CD re-writer, to replace an older drive that seemed to stop working. Yet, the new drive fails in a similar way to the old drive that I just replaced. The drive appears in the BIOS, in the Device Manager, and in Windows Explorer. But it doesn't recognize a new disc inserted into the drive. If I reboot the system with a disc in the drive, then I can access the disc's contents in the usual manner, but once I eject the disc and insert another disc, then it fails again the same way. I've installed all the latest service packs and updates, and have tried to update the driver, but to no avail. Furthermore, burning a disc seems to work, and I can read the newly created disc on another computer, but not on the computer that is failing.

Answer:DVD/CD drive doesn't recognize discs

Do you have any third party software installed which is able to lock the drive...such as InCD??? If yes, try uninstalling those type of programs as that may be the cause.

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Hi everyone!

I've just bought new HP laptop and I was trying to install a Windows XP Professional. But when I got to the Windows Setup, the next window showed me the following message:

"Setup did not find any hard disk drives installed in your computer"

Can somebody please help me resolve this problem? I've never faced it before.

Thank you all in advance.

Answer:HP doesn't recognize the hard drive

Snowtown said:

Hi everyone!

I've just bought new HP laptop and I was trying to install a Windows XP Professional. But when I got to the Windows Setup, the next window showed me the following message:

"Setup did not find any hard disk drives installed in your computer"

Can somebody please help me resolve this problem? I've never faced it before.

Thank you all in advance.Click to expand...

This is a New laptop? What OS did it have on it when you bought it?

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For some reasons my Cd player stop working on my computer? It said that the CD drive is not enable and need to be verify. I check the Devices with removable storage area but the file needed is not there? It's call and API(IMAPI) CD-Burning Com service on the computer. Can someone tell where it located or how to reinstalled so i can listen to my music again. I have Windows Media on my computer; I unstalled it and reinstalled, but it still not working. It was working fine just a few days ago. Thanks..Dallastx

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I have a Gateway AMD with Athlon chip running Win98SE and IE6.  This computer will not recognize a slave drive, even after I set up Bios for Auto recog.  Deleted Root Hubs in an effort to reorganize, no luck.  Have a HP2355 Printer on one USB and a camera on the other.  I am getting exasperated to say the least.  Nothing seems to work.  Anyone have any ideas?  The slave is set for slave (checked and double checked) and the Master is set for Master.  I can take the slave out in put it into another computer and it works fine.Jim

Answer:Doesn't recognize slave drive

Zevron:Do you see the slave hard drive in the BIOS setup?  If the BIOS doesn't recognize it, Windows will not, either.  Is this an external hard drive connected to a USB port?  If so, Windows 98 SE may need drivers installed before it will be able to access the drive.Let us know if you need more help.Doc

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Claymore said:

If this is an internal CD drive - and not a USB drive, try this:

Fix for missing DVD/CD drives.

Copy the code below. Open Notepad and paste it in. Save the result in a suitable location as drives.reg - making sure that the default .txt extension doesn't appear in the file name (Save as type = All Files).
Double-click on the saved .reg file to merge the contents.
Windows Registry Editor Version 5.00





Click to expand...
I followed the above advice, I was able to complete it, but it did not work.

Answer:laptop doesn't recognize cd drive

may want to post the problem you currently are having, as you are quoting a 5 year old post there.....

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I updated to Windows Media Player a few weeks ago. Don't know whether it's related: Ever since that upgrade, Windows Media Player seems to be unaware of the DVD-ROM drive. Rebooting did not help.

I switched to an InterVideo WinDVD program that apparently came with the computer and was able to play a DVD or two, but I noticed sometimes while a DVD was playing my system would begin doing something in the background which made the playback freeze. Once that happens, the system no longer recognized the DVD-ROM drive. Now Intervideo WinDVD does not recognize my DVD-ROM drive.

Then I noticed it: An unfamiliar icon in my system tray. It's labeled "exif launcher 2" and it's overlaid by a read "don't do this" sign (similar to the no smoking circle you see all over the place), as if it's saying "exif launcher 2 is here but it's not running" or "exif launcher 2 is here but don't click on me".

This little icon never existed before I began experiencing this problem. There has been at least one automatic update from Windows in this time frame, but I can remember whether it was before or after I began experienced problems after upgrading the media player. Does anyone have any idea when Microsoft added this, and is it causing you problems, too?

I know this message is a bit vague, but I'm hoping someone can help me figure out how to start debugging this problem.

Answer:System Doesn't Recognize Dvd Drive

Hi Buggedout34, and welcome to BleepingComputer.The exif launcher is a Fuji program for Quick Start for FujiFilm DP Editor.If you look in the Task Manager under Applications you will see all of the applications that are running at the time.You could also look in the Event Viewer to see what error are appearing at the time that you are experiencing this problem.Start> right click on My Computer> Manage> Event Viewer. Be sure that you choose System.The error will appear in the far left column and will appear as a red dot with a white X inside. Each of the columns has a title at the top of them, the column that you want is the Event column. When you see an error follow it to the right across the page to the event column, there will be a set of numbers in there, this is the error code. If you right click on the error code a drop menu will appear, click on Properties, another page will open which will contain a description of the error.Please post the error codes and descriptions back in this topic.

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No icon for DVD drive in THIS PC Window

Answer:K430 doesn't recognize it's DVD Drive

Shows up in Device Manager with this comment "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

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HI! My lenovo laptop model is G460and here's my dvd drive name : HL-DT-ST DVDRAM GT30N. I'm using Windows 7 Home Premium x64 bit. The ROM just can't read any blank DVD-R. It can actually run the others; CDs and DVDs(movies music etc), detect and writes blank CD-Rs. but not a blank DVD-Rs. It can't even detect when I inserted the CD in the rom. Any ideas what to do? Or what's the problem?


Go to Solution.

Answer:My DVD drive doesn't recognize blank DVD-R/DVD-RW

to resolve this problem, remove the affected filter drivers. to do this, follow these steps:- click start start button , type regedit in the start search box, and then click regedit in the programs list.user account control permission if you are prompted for an administrator password or confirmation, type your password, or click continue .- locate, and then click the following registry subkey:hkey_local_machine\system\currentcontrolset\control\class\{4d36e965-e325-11ce-bfc1-08002be10318}caution there can be many instances of the registry subkey that is mentioned in step 2. you must make sure that you are in the appropriate registry subkey before modifying the upperfilters and the lowerfilters values. to verify that you are in the appropriate registry subkey, make sure that the default data value is dvd/cd-rom and the class data value is cdrom.- in the right pane, right-click upperfilters , and then click delete .- click yes to confirm the removal of the upperfilters registry the right pane, right-click lowerfilters , and then click delete .click yes to confirm the removal of the lowerfilters registry entry.exit registry editor, and then restart the computer.

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I've been having this issue with my laptop after installing a newly formatted drive where XP refuses to install. I know about the AHCI/SATA issues, but my laptop has a Phoenix BIOS which doesn't allow me to change any advanced BIOS options, including disabling AHCI. Help!

Answer:XP Doesn't Recognize Hard Drive

I had the same problem on my HP laptop awhile back. After loading all the drivers, the installation said it couldn't locate the hard drive. I also thought it was a SATA/AHCI problem.After fiddling with all sorts of drivers, I switched "SATA native mode" to off and that's what worked. Hope this helps.

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Since my Acer 5315 has Vista on it, I decided to buy the same hard drive in the Acer laptop. Bios sees the Hitachi drive with exact model number but XP doesn't even recognize that there is a hard drive. I tried using Booting Cd and I was able to format and delete the Linux distro that I put on this drive earlier because since XP didn't work I figured maybe XP would find the Linux operating system. I was wrong. I then went thru using Windows 98 fdisk,format and then it formatted the entire drive and is insrtalling Windows 98 on this drive. Will XP see the Windows 98 installation or will I be back to square one ?

Ideally the best way to install XP is for XP to see the drive but it doesn't Might someone have any ideas how to get XP to see the Hitachi drive so I can install XP ?


Answer:XP doesn't recognize my Sata drive

It's all a bit confusing....which drives have which operating systems installed?

Have you been able to successfully boot anything but Vista?

Has XP ever been bootable on this system?

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I'm never had a problem with burning and playing a CD of any kind.
Actual DVD's play fine too.
But when I try to burn a DVD, my drive never recognizes the blank DVD ever.
I've tried TDK with no luck and now I'm using Taiyo Yuden cause I heard it was the best, but it still isn't readng it.

Anyone have any solutions? I'd really appreciate it.

Answer:My Drive doesn't seem to recognize Blank DVD's.

Is the drive capable of burning DVDs?

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The DVD/RW writer on my laptop doesn't recognize the CD that I insert. When ever I insert a new or used CD, a message box appears "please insert CD". I cannot read, write or make back up's at all. Please help me fix this problem.

It's a Sony Vaio laptop with a Vista Home Premium OS. The DVD/RW drive was working just fine when I tried about 3-4 months ago. So restoring to a point doesn't help much as I can't remember the exact date it was working and the Vista restore points are of very recent dates.

I have done the following:
Clean boot of the system to see if any start up items are interfering with the running of the DVD/RW drive, but that is not the case.
When I check the DVD/RW drive properties, it shows device is working properly.
Checked the upper/lower filters as suggested by someone on this forum but these filters don't seem to exist
Uninstalled and reinstalled the driver again just in case but nothing works.

in plite

Answer:DVD/RW drive doesn't recognize the CD inserted.

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Most of CDs and DVDs are working fine, but there are some which my DVD RW doesn't recognize. When I insert them, it doesn't react at all or it says that CD/DVD is blank. These CDs and DVDs are working without any problems on my old computer with Windows XP and also on my brother's laptop with Windows XP.
Is there anything I could do about this issue?
Thank you.

Answer:DVD RW Drive doesn't recognize some CDs and DVDs

Replace the DVD burner as the drive is failing.

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Just about a month ago my laptop stopped reading/burning any cd's.
I've read and tried the various fixes found on this site, and on the microsoft site, but nothing has helped.
When running Microsoft's Fix It App, it tells me, "CD/DVD drive is not detected". The drive ejects normally.

Does anyone know what I could do to fix this or know the cause of it?

Answer:Laptop doesn't recognize cd/dvd drive!

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I have a Packard Bell NoteBook the HDD of which I'm trying to replace the old 120GB HDD with a 60GB SSD, this was formatted and I'm trying to install Win7 via a USB. The problem is when I get to the stage where I'm asked where I would like to install it nothing shows, just clear no options at all. The message I get is "there might be something wrong with a recent hardware installation" I have checked the fitting and it is Ok. I have tried putting it back in it's caddy where it was recognized using another PC, I loaded a few music files on it and it was OK, accepted and played. Reinstall in the Packard and same thing happened. Sorry to be so long winded but I'm completely flummoxed.

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 :-/I wanted to load my new IPod software and when I went to find my CD drive (Drive D) it wasn't there! My DVD drive (Drive E) wasn't here either. What can be the issue?

Answer:My computer doesn't recognize my CD or DVD drive

Are you absolutely CERTAIN that everything is: Connected?Compatible with your other hardware?Worked at one time?

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Hello all!

I have a big problem with my SATELLITE M40X-116; i was watching a movie when the immage was just stopped and since than, my CD/DVD RAM drive does not recognize any CD or DVD. What can i do?
please i need your help ASAP.
If you know what could it be the problem, please just send an e-mail at [email protected]
Thank you all for cooperation
best regards,
Marian -Romania

Answer:Sat M40X-116 - Drive doesn't recognize any CD or DVD


for me that sounds like a hardware problem. It should be checked by service and maybe the drive has to be replaced.


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I just formated my hard drive (I have 2) but the extended partion on my 1st hd is inaccessable even though under computer management it says it is healthy. the thing is it doesn't have a file system assigned to it (the other 2 are NTFS)
it is a logical drive that i can access and the 2 good drives are primary partitions.

C: 127 GB....System - drive is good
D: 58 is inaccessable
H: 372 GB..... drive is good
is it possible to merge C and D back into 1 drive or will i lose the data? Is there a way to assign a NTFS file system to it withou losing data?


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Hi Folks, I plug in my flash drive and it doesn't register, i look in device manager and i see the yellow triangle next to the flash-drive device, i right click to update the device,it tells me the device driver is up to date, i click on to property's and it say's this device cannot start, code10, any advise would be appreciated,thanks.

Answer:Pc doesn't recognize flash drive

WPD FileSystem Volume Driver (Error Code 10) - Windows Vista and Windows 7
This post had the same problem and suggest using the device manufactures driver not the Windows default driver

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Hi Guys

I have 2 laptop hard drive both (20 gb) one is Hitachi and othe one is IBM . I did connected to the IDE of my Desktop computer and the first one is recognize (Hitachi) but other one (IBM) doesn't recognize .when it was connected I did open the cover and the disk is runing . please inform me with any idea and I am not sure when i did open it if everything is right place . if there is some website of the Notebook hard drive which is shows tutorial or with good pictures then i see everything is right place . I tried in google but i didn't find good one.

Answer:it doesn't recognize hard drive

The IBM may need formatting.

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Greetings everyone,I'm having problems recording.  I try to copy a mini dvd-r disc from my "D" drive (Samsung DVD-ROM) onto a regular size DVD-R disc (E drive is NEC DVDRW DL) but my D drive doesn't recognize the mini dvd.  The D drive opens up with a message informing me to place the disc to be copied into the drive!Can anyone help me figure out this problem?  I've copied the same kind of discs before with no problem but, it seems that after a couple of months with the upgraded software this problem has occured.The software I use is Roxio Easy Media Creator 8.  Could it possibly be a physical problem with the drive?  What can I do?Thanks  

Answer:DVD drive doesn't recognize mini dvd!

Usea q-tip and alcohol (not the consumable variety ) and clean the laser lens...

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I am getting the errors Could Not Enable File History: The System Cannot Find the File Specified and File History Doesn't Recognize This Drive. I've tried a couple solutions I've seen posted. I tried deleting the File History folders on the external drive and in the AppData folder (although the File History folders never contain any files, they are always empty). I tried sharing the File History folder on the external drive with Everyone. Nothing has worked. I am out of ideas.

Edit: I've also tried to select another drive or reselect the external drive; I get the message "We found some files you previously copied using File History" and asks if I would like to move them. It won't let me choose No, i.e. choosing No has the same effect as choosing Cancel. If I choose yes, I get an error message saying it can't complete the migration. It seems like I need to reset File History somehow and maybe get rid of these leftover files (although I don't know where they would have come from, because I don't think I've ever turned on File History in the past, but I could be wrong there.) At any rate I don't know where these leftover files would be located because I've already deleted every File History folder I could find (in AppData and on external drive).

Answer:File History Doesn't Recognize This Drive

File History Doesn't Recognize This Drive.

Can you post a screenshot of the actual failure message and also a screenshot of Disk Management and tell us which drive is not working?

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Title says it all.

The D drive doesn't seem to recognize any blank discs. I put in a CD-R disk and DVD+R discs, different ones. The green light goes on and it tries to read it, but simply doesn't recognize it. However, the drive works because it recognizes other discs with information.

The E drive works fine, as it will recognize the blank discs.

Suggestions? Tests to run?

Some info. showing D and E drive info:

FYI, It's a Dell Desktop, about 4 years old, Windows XP, SP3, Pentium 4, 1 GB Mem, 80 GB HD....
Any info. is appreciated. Thanks.

Answer:D drive doesn't recognize blank discs

The reason it does not see blank disks is because it is not a burner.
It is a cd reader only.

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