Computer Support Forum

Why does my Nokia Lumia 1020 screen fade to darkness when turned on, but the screen is still responsive?

Question: Why does my Nokia Lumia 1020 screen fade to darkness when turned on, but the screen is still responsive?

Hi,
A few months ago i replaced my 1020 with vodafone because it wouldnt charge. New one is even worse... Speakerphone doesnt work, touchscreen messes up occasionally which makes typing difficult and recently the screen turns black, which i used to be able to remedy by giving the phone a slight tap, but now if i turn the phone on the screen fades to darkness. Rebooted about 3 times, left to die and then recharge and still it wont work.. Any similar problems or any advice on how to remedy the situation would be much appreciated!!!

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Preferred Solution: Why does my Nokia Lumia 1020 screen fade to darkness when turned on, but the screen is still responsive?

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My nokia lumia 625's screen has become non responsive. The buttons on the side work but nothing else. I can not turn it off or take the battery out because it is impossible to take out the small screws. Please could someone help?

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So... I have a Lumia 1020 (ATT), and I was trying to roll it back to Windows 8 so that I could get the Cyan update. I know I should have been patient, but I wasn't. I knew that the mini USB connection on my phone was kinda quirky, and sometimes it would connect to my computer when I plugged it in and sometimes it wouldn't (Windows would tell me that it would connect and disconnect, repeatedly, and sometimes it said it didn't recognize the device.)
So while I was trying to do the recovery, it connected and disconnected, and the Nokia Recovery Tool didn't go anywhere. I was hoping that it would but after a long while, it didn't go anywhere again. (it was stuck at 0%...)
I restarted the Nokia Recovery Tool and my Phone...but the recovery tool won't pick up my phone, and my phone is stuck on the red nokia screen.
Is there anything I can do? :(

Answer:Nokia Lumia 1020 Lumia Recovery Red screen

Oh, and I don't know I wasn't logged in. This is my username.
Please help me. I love my Lumia 1020 :(
This is all it looks like, and I can't make it do anything at all...

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This started about a week ago - when I went to my carrier they simply restarted it and it fixed the problem. But since then, every other time I receive a phone call the screen turns fuzzy with black and white static noise. I have been restarting it every time that happens - but it seems like a short term fix. Is there anything else I can do? Or is it a faulty phone?

Answer:How can I fix my Nokia Lumia 1020 static screen?

Have you tried a hard reset?

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I have a Nokia Lumia 1020 and recently I am not able to take screen shots? The phone keeps saying couldn't take screen shot. What is the problem and how can I fix this?

Answer:Why am I not able to take Screen shots on Nokia Lumia 1020?

I take it you already know that the screenshots are taken with Vol up + power button? :p

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Phone switched off during night now wont switch back on just dead it was on charge when it switched off. I've tried different charges but this hasn't made a difference

Answer:My Nokia Lumia 1020 has turned off and won't turn back on what can I try?

The same thing happened to me also. I fixed it by doing a soft-reset (hold the power-button and the volume down-button for a few seconds).
You could give that a try ?

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was playing frozen when a call came in, i took the call and spoke for just ove 2 minutes and as i try to hang up the screen is just stuck on the call

Answer:My Nokia Lumia 1020 is stuck on a last call screen, how do I restart it?

Originally Posted by Windows Central Question was playing frozen when a call came in, i took the call and spoke for just ove 2 minutes and as i try to hang up the screen is just stuck on the call You can try turning your phone off by pressing the power button down for a prolonged period of time (around 15 seconds). If this does not turn your phone off, you can "soft reset" your phone by pressing the volume down button and the power button together until your phone restarts.

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nothing is operable on the phone right now even not showing charging status

Answer:My Nokia Lumia 925 had suddenly turned into black screen, what do I do now?

Try soft reset, I think its power button plus top volume key down for 10 seconds. If not try contacting Nokia warranty, perhaps they can get you set up under phone warranty.

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Sensibility of proximity sensor is turned upside down when using skype. I'm unable to end call. Same for viber. The upper part it's less sensible than lower part. The end call button part locks screen. Upper ear part does't.

Answer:On my Nokia Lumia 630 why is screen lock turned upside down when using Skype?

Yes...same like mine....do you have advice guys ?

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My Nokia Lumia 1020 froze with a light "film grain" type screen. I can lock it but the part where the clock is goes into a grainy rectangle. I can't turn the phone off and it won't reset. Any ideas?

Answer:Nokia Lumia 1020 with frozen "film grain" type screen

Are you using Glance screen?

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So my screen decided to be un-responsive today. After a look on YouTube and seeing it can be fixed by pressing the power button and the volume down button at the same time, I was relieved the issue was sorted. But less than 5 mins later the problem arose again and cannot rectify it in the same way. Is there another way to solve this problem??

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Ok changed the screen on the 1020 and now nothing. The computer reconizes the phone but the screen is dead. I have tried to update the software and this has happened with 3, yes three differant screens? Anybody got any ideas?? I am new to Windows phones My wife wanted the camera. I own a repair facility and have never had this much trouble with software in my life. Please advise...

Answer:screen unresponsvive on Nokia 1020

Seems more like a hardware problem, i have change the 820 and 520 screens with no problems and zero issues with the software.
How was the state of the 1020 before changing the screen? Maybe the logic board itself have some damage.

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its no the App square adjustment size i know about that its just my whole screen is on the upper left corner I don't know how it happened I just want it back to normal

Answer:Why does my home screen on Nokia 1020 look small?

System > start+theme and show more tiles - set to off.

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my screen had been flickering in brightness for a while and now its stuck on really bright and colors are washed out in a yellow tint. it's more on the left side of the phone and nothing I change in settings changes it back to normal. screen also get pretty warm if on for a while. anyone know why this is?

Answer:nokia 1020 Screen too bright and yellowish

When is the last time you rebooted? Try that?
What version of the OS? Are you on Preview for Developers?

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Last night I didn't charge my phone, this morning I used here drive in my car but had it plugged into in car charger, I used the phone this morning to take some photos, put it down, looked at it again and the phone had gone off. It wont switch back on and it makes no signs to say it is charging when I plug it in, I have tried to different chargers...help??

Answer:My nokia 1020 has turned itself off and wont switch on or charge

Try pressing and holding the power switch and volume down for 10-15 seconds to see if the phone reboots.

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I use nokia lumia 720, the mobile fell down from my pocket and broke on its top left corner. The screen broke but everything with it is working absoluetly fine. Even I can drag the drag screen from the broken side, but I can only see the screen broken. This happened an hour ago. Which one exactly broke? I must change only the Screen glass or the whole display? Please help me.

Answer:Nokia Lumia 720 screen broke: Replace screen glass or entire display?

Separating the digitizer from the glass is a real chore, or so I hear. I think it can be done if careful, but is very prone to messing up the digitizer. I'd replace the whole display if it were me...

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Hello!
I have lumia 550 and after about 5min call screen becomes not responsive. When I turn off and turn on screen it works. I have done hard reset. That didn't worked. What to do? Maybe that's system problem?

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Recently i have updated Nokia Camera to Lumia Camera for my Nokia 1020. Lumia camera opens very slow and image also appearing as blur. Can some one please help me to recover my Nokia Camera ? I have uninstalled Lumia Camera even i tried in store for Nokia Camera app it isn't available in store.
Please help me to recover Nokia Camera app. :(
Thanks in Advance!!!

Answer:Why isn't my Lumia Camera supported on a Nokia Lumia 1020?

Can you try to find for Lumia camera classic? That version is supposed to be the same with Nokia camera.

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my nokia lumia 630 screen is showing lines of different color. seems the screen as sustained damage, will the screen go away? i mean will it turn black completely?

Answer:my nokia lumia 630 screen is showing lines of different color. will the screen go away?

Some people with different phones including me have had this happen. Just soft reset if that dont fix it hard reset should do. Beyond that repair center will be your only hope.

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i have been using my lumia as normal and twice i have had this weird thing where my screen is filled with static like you'd see on an old tv. my phone basically slows down and starts to lag and then this static comes up. the weird thing about it is at first you would think that it is frozen but when you actually press the unlock button and double tap the screen the lights in the buttons at the bottom come on showing that the phone hasn't actually frozen as i managed to turn the phone off without actually seeing the screen through the static (by holding down the unlock button and swiping the screen down). i probably haven't explained that very clearly but thats the best i can explain as i don't have a picture. when i turn the phone on again it works fine but its just strange, especially the tv static that comes up i mean i would have expected a blank screen or blue screen or something along those lines but not old fashioned tv static? (and before anyone asks i have not installed any new apps for about a month)

Answer:What is this static screen on my Lumia 1020 (wp8.1)?

If you mean vertical lines then that's a hardware problem. It could be the display cable or the GPU chipset itself is damaged. Very rarely is software glitch. I would watch the phone very carefully if I were you

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Hi,
Ok i bought one new screen (full unit) fitted it, and the screen does not display anything, the phone comes on, the buttons vibrate and the phone is reconized by my laptop, tried cleaning and finally ended up sending the screen back thinking it may have been faulty although i had been assured it had been tested and working.
I have now bought a 2nd screen, fitted this and still have the same problem, tried charging for a long time, hard reset and the windows phone recovery tool which has reverted it back to previous software, i have now also lost all my photos,
I am due to go away the end of next week for 8 months on a ship working, and need it fixing asap as i use the camera alot when away, i also have a fair amount on the contract left to pay.
I have also cleaned all contacts. The phone is on and working, the screen is just not displaying anything, not even backlight.
Any advice would be massively appreciated.

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Just 2 days ago my Lumia 1020 phone slipped from my hand and the screen cracked. I am from Goa India and the nokia care at Margao guy told me that touch panel and glass will be changed and it would cost me around 14500 rs. Although touch is working fine and only glass is cracked. I can't afford so much money now. Is there any way to get this fixed in low cost then please let me know. Thanks.

Answer:How much will it cost to fix the screen on my Lumia 1020?

Two options, either look for the screen on eBay, or get a screen protector so the sharp glass doesn't cut your fingers and just leave it cracked. The choice is yours really.
If you go with the first option, finding a how-to video is relatively easy on YouTube. ;)

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I've tried powering down, shutting off wifi, and of course changed the setting of rotation on my phone. Nothing works, any other solutions?

Answer:Why isn't my screen rotating on my Lumia 1020?

Originally Posted by Windows Central Question I've tried powering down, shutting off wifi, and of course changed the setting of rotation on my phone. Nothing works, any other solutions? Check that your accelerometer is still working by installing ANY diagnostics app that has an accelerometer gauge from the Windows Phone Store. Just type in "accelerometer" and "tools" in the search bar.

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After watching a youtube video on my Lumia 1020 my screen has gone grey and will not recover, please help.

Answer:Grey Screen [Lumia 1020]: How do I fix it?

Have you rebooted your device? Soft-reset? Anything?

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Can anyone recommend a place to get a Lumia 1020 replacement screen. I see prices ranging from $150 - $300 but I don't want to pay the least and find out it's cheap and don't want to overpay for the same item. Has anyone replaced their Lumia screen and if so, what was your experience and what was the overall quality?
Tks in Advance.
?

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Hi I recently replaced my screen on my 1020 after shattering my last one, and its been working great for about a month until today.. For some reason whenever I set my phone face down or in my pocket it seems like my proximity sensor or GPU prevents my screen from showing picture.
I took apart my phone today and disconnect and reattached the bottom display cable which turns the screen back on but after putting it together and setting my phone down for a period of time it seems the screen doesn't want to come on.
I just did a hard reset which seemed to help but it just happened again and luckily a soft reset attempt turned it back on by showing the "swipe down to turn off" screen before it was able to reset.
Anyone know why its doing this?

Answer:Lumia 1020 black screen

Originally Posted by Lawrence Crecy Hi I recently replaced my screen on my 1020 after shattering my last one, and its been working great for about a month until today.. For some reason whenever I set my phone face down or in my pocket it seems like my proximity sensor or GPU prevents my screen from showing picture.
I took apart my phone today and disconnect and reattached the bottom display cable which turns the screen back on but after putting it together and setting my phone down for a period of time it seems the screen doesn't want to come on.
I just did a hard reset which seemed to help but it just happened again and luckily a soft reset attempt turned it back on by showing the "swipe down to turn off" screen before it was able to reset.
Anyone know why its doing this? i would suggest you to take it to a authorized service centre and let them take a look at it. ;) good day

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So yesterday I was texting and I dropped my phone and the display absolutely shattered, the digitizer and LCD still work but its still not a pretty sight. I've been looking into getting it repaired but I would have to pay upwards of $200, and sense buying an unlocked 1020 is only$310 I think getting the display replaced is a bit pricey. If anyone has suggestions on what I can do it would be much appreciated.

Answer:Shattered Lumia 1020 screen help!!!

One of few things you can do is a DIY repair the 1020 by getting LCD + digitizer part and install it yourself... the LCD for the 1020 cost like $100 - $130, you can save almost $100 bucks with DIY method... but if you are not confident enough about the DIY repair then better to shell out those $200.

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How to screen share wirelessly Lumia 1020

Answer:Screen share Lumia 1020

You may use Lumia Beamer to share your screen from your Lumia phone to any web-enabled device.

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Hi guys, greetings from Nairobi. I've had my Nokia Lumia 620 for a little over 6 months now. I was on 8.1 through the developer's preview. So I was just sitting there, hadn't used my phone for around 15 minutes. When I checked the phone, it was stuck on the Nokia screen. I assumed that it was restarting so I left it for a couple more minutes. It's been on the screen for around 5 hours. I have tried the soft and hard reset several times but still nothing works. I'm still stuck on the Nokia screen and the device is not detected when I plug it on the laptop through the USB cable. Seen a couple of videos on using Navifirm but can't do much because the device isn't being detected. Hoping I won't have to take it to the care center. Anything else I can try? Looking forward to your responses. Much thanks.
By hard resetting I followed the following steps:
Turn off the Lumia,
Pressed and held the Power Button, did not release until the phone vibrates.
Pressed and held the Volume Down Button, did not release until the LCD showed the exclamation mark.
Pressed Volume Up Button Key and released
Pressed Volume Down Button Key and released
Pressed Power Button Key and released
Pressed Volume Down Button Key and released.
The soft reset was simply power button and volume down button.
I should also point out that the USB cable I'm using isn't the one that I got the phone with :) lost that one.
Thanks guys.:)

Answer:My Nokia Lumia 620 has been stuck on the Nokia startup screen for 5 hours now.

Try a different cable and use Nokia Care Suite to reset the phone, you will lose everything on the phone but it should reset it to factory settings. You will then probably need to get it updated via Developer preview again...good luck.

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I do have a lumia 920, but in online stores here i can see only screen guards (tempered glass) being listed for 925 and 1020 . Does that match for 920. Is the screen size and front camera position same. What other lumia models have the same screen dimentions and same front camera locations are there as lumia 920 (even with 2.5d curved)

Answer:Does screen guard for lumia 1020 match for 920

They don't match. I have cut a plastic one for the 920 to fit on the 925 though before.

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I am unable now to put a photo on my lockscreen.
I have followed all the instructions and tried a soft reset but still no picture on screen lock.
Any suggestions?

Answer:Lumia 1020 lock screen issue

Which steps did you actually follow? You might want to share exactly what you did in order to set the photo for your lockscreen. Maybe you've just missed something.

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Hi,
I ecently swapped the battery in my Lumia 1020. The swap when well, but when I turne on the phone I am getting som realy weird problems.
The glancescreen looks ok, but as soon as I turn on the diplay it blinks that quickly fades to black.
It is almos at it isnt getting enough power.
I tried swapping back to the old battery but the screen behaved the same, so i dont think it is related to the battery.
regards,
/Lars

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I'm pretty sure that the 1020 has sratch resistant glass screen, but the glass is so delicate, it gets sratches by ANYTHING.. My old Samsung without any special glass (gorilla or whatever), never got so sratchy.. But this 1020 glass man.. I'm not impressed by this 1020 quality...
How do I fix this? How much does the glass cost? Only the glass, not the digital screen beneath it.

Answer:Lumia 1020 screen glass so delicate?

I had my first 1020 for about 10 months without a case or screen protector on it, and kept it in my pocket (denim jeans) every day and never got one tiny little scratch. Then I dropped it one day and of course the screen shattered, but up until then, never the slightest scratch! Not even the fine "micro" scratches (like my old 920 uses to get) I'm real happy with the 1020's Gorilla Glass 3 (as opposed to the 920's GG2) and it's scratch resistant coating... maybe something is wrong with yours and it's defective? I don't know... I'm on my 2nd 1020 now, and feel quite comfortable without a screen protector on it.. Going on 2 months without and scratches..
And IIRC, the 1020's glass has to be replaced along with the digitizer/screen. I don't think you can replace just the glass.. Someone may correct me on this, but that's what I've heard.

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Question: Nokia lumia 1020

How do I unlook my nokia lumia 1020 . I purchased a motherboard to my nokia lumia 1020 from USA on ebay , it was operated by AT&T

Answer:Nokia lumia 1020

http://www.bing.com/videos/search?q=...961&FORM=VIRE2
Here's a decent video

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I have a Lumia 1020 and everything was working great before downloading 8.1. Since I have downloaded and turned on Cortana, my MMS no longer works (sending photos, etc in a text message). If I turn Cortana off, my MMS works fine. I am using Straight Talk with a AT&T SIM. Any ideas how to correct this would be greatly appreciated. Thanks!

Answer:MMS will not work on lumia 1020 with cortana turned on

Can I ask what your settings are? I'm just curious because I could never get the mms to work. My phone was updated to 8.1 when I bought it. Makes me wonder if Cortina is the problem.

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it has NFC and also project my screen option

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I have a Nokia lumia 1020 which some times acts like I have repeatedly pressed the screen even though I pressed once, or more annoyingly will act like it is being touched even when it is not. I have tried changing the touch sensitivity and have conducted a full factory reset to no avail. Any Ideas?

Answer:My Lumia 1020 random acts like im touching the screen even when im not?

Welcome to Windows Central.
How frequently are you experiencing that issue?
I've seen that happen in my L1020, but maybe only once in 237 times I open the screen.

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Do I need to replace the screen and lcd, or just the lcd? Is it cheaper to replace just the lcd? Harder to do just one?

Answer:My Lumia 1020 screen is perfect but lcd won't display, what do I need to replace?

It might be that the internal flex cable is loose or else the LCD is gone in which case you need to replace the entire LCD assembly. Good luck.

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These spots are quiet prominent in a black background whereas they disappear when the background is changed to anyother color..how can i fix it .its so embarrassing.

Answer:On my Lumia 1020 I have observed some black spots on my screen, how can I fix this?

Originally Posted by Windows Central Question These spots are quiet prominent in a black background whereas they disappear when the background is changed to anyother color..how can i fix it .its so embarrassing. Its your pixels that are damaged from what you are saying.
Some people will say try a pixel video from youtube (will flash colours for a length of time) but I don't really think they work.
Only real fix would be to send I for fixing!

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I've read alot of the threads about nokia lumia 1020 battery issuses and i still cant find a solution for my problem. So when i first bought i noticed that battery even when fully charged wouldn't last me even half a day without charging it even when i'm not using its still keeps draining the battery, and i did turn off all the background programs. Then i decided to take it to the store two weeks ago and they changed the heater thing and the battery and finally got it yesterday, But still the same problem this morning (9:30am) it was 100% and now its down too (11:29am) 66% and all i've used was the radio and temple run (game) and few minutes of facebook is it suppose to do that or do i take it back the store. Are there any defualt programs thats causing this?....Anyone with the same issues?...Would apperciate any help.

Answer:Nokia lumia 1020 Battery HELP!!!!!!

I would suggest to take it back to the store.
Sent from my NeverAndroidAgain**1020** via Tapatalk

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My Nokia Lumia 1020 froze, which happens a lot, so I let it die. I put it on the charger and the little window on the bottom of the phone came on, so I thought all was good. It's been on the charger for 2 days and hasn't turned on and I can't get it turned on.The little window is still on though. My power key is broken and I can't find a way to fix is, so I've been holding down my camera key for a while now to turn on my phone. I've put my phone on different chargers, too. Nothing. Just the little window lighting up.
I need help!

Answer:Nokia Lumia 1020 won't turn on?

Welcome to Windows Central.
Take your phone to a service center and have them diagnose the problem - it sounds like a dead battery issue, but it could be more (the service center should be able to tell you exactly what's wrong with your phone).

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I have Nokia Lumia 920 right now and I wanna upgrade but I wanna know does Nokia Lumia 1020 gave same battery as Nokia Lumia 920 or is it a little better?

Answer:How is Nokia Lumia 1020's battery?

If your a heavy user, better be ready to charge it midday.

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I'm trying to replace the battery on a Nokia Lumia 1020, a video shows that the a piece of tape(heatsink?) has to be cut. It goes between the battery and processor. A picture of the tape is included. Does anyone where a replacement can be purchased?

Answer:Nokia Lumia 1020 Repair

Try this:10 Lot Original Battery Heat Sink Dissipation Tape Sticker for iPhone 4 A108 | eBay

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Hey guys. Im still rocking my Lumia 710 and my contract ends in August. These two phones are my two favourite. The HTC has better Specs but the Lumia 1020 obviously has that killer camera. But what one should i get. I like both and can't really decide. What do you guys think. (Also please dont be too biased to WP as i know this is a WP forum)
Thanks in advance :)
Posted via Windows Phone Central App

Answer:Nokia Lumia 1020 or HTC Desire 816

if you want the camera and snappy experience, go for Nokia Lumia 1020
if you want to play games, go for the Android thing

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Hello, I want to know if your facing any problems, because I want to buy Nokia Lumia 1020. Does it lag? What about the games you played, do they run smooth? Is the front facing camera good?

Answer:What's your opinion on Nokia Lumia 1020?

The 1020 has the best camera of any current phone. In the other respects that you mention, I myself have no problems with it.
Posted via Windows Phone Central App

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I have had my Nokia Lumia 1020 for almost 2 yrs now and it has frozen here and there, however I have been solving the problem by just powering down and restarting after about a minute or so...but today my son was playing with it, trying to unlock my pass code, and it froze! It has been stuck like this over 2 hrs now...I have tried turningit off nothing will work ...i even had a call but couldn't answer it as my phone is stuck on the same screen...can anyone help me with this problem? ...

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me phone started make a clicking noise and when I looked at an email was being typed on the phone
telling me some young lady was single
I delete the email and restart the phone can you tell me how somebody can get access to me phone
Also my internet banking has been hacked using call forwarding on my phone, I did not get any of the texts changing my passwords and security details, but they were sent to my phone ..??

Answer:Has my Nokia Lumia 1020 been hacked?

If you've been hacked you're the first person with a WP for it to happen to.
The security is rather high on a WP this shouldn't be a possibility as far as I know.

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My phone was working fine when all of a sudden it just froze upon receiving a whatsapp message. I tried to hard reset it by holding the volume down and power button together. after the phone restarted the screen went completely black and the phone was unable to power on again. I tried using Nokia Software Recovery Tools but the phone is unable to even be detected by my PC. Do i have to send this phone to Nokia Care centre for servicing?

Answer:How can I get my Nokia Lumia 1020 to power on?

If it is to be serviced, yes. Try plugging the phone up to the wall charger it came with for a few minutes then trying the button combination again while still plugged in.

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hi dear
i m using Nokia Lumia 1020 Windows 8.1 then i convert to upgrade windows 10
after installation my Wi-Fi Its Not Working when i turn on Wi Fi Network So Showing Error Can't do this right now restart Phone try again
i restart many time but same error I really
plz give me answer

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I have installed 6snap on Nokia Lumia 1020 but it is saying my number is invalid when I type it into my profile so I can add friends. I have tried using the UK code at the beginning but it still doesn't work. Please help.

Answer:How do I use 6snap on Nokia Lumia 1020?

The contact method seems to be a prevalent error within 6Snap, however this thread has a possible fix for you. 6snap Contacts fix.

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I just got a recent update to Windows 8.1 last month. Today I received several calls from my husband's number, but he was at home and didn't call me. I received the third call and it was a recorded voice of the infamous Kerpal prank call. I hung up, and then my husband got several calls to his iPhone 6 from my number, and I of course didn't call. I turned my phone off and took out my SIM card... I don't know what to do now. I already changed my google and facebook password. What else can I do? Should I do a factory reset on my phone, or change my SIM card?

Answer:Nokia lumia 1020 hacked?

Call your carrier's customer service. Now.

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OS version 8.10.12393.890
Application version 1.12.0.1
Can no longer update since my phone repeatedly says it is up to date
Phone manufactured in the Philippines (south east asia)

Answer:Why is it that my lumia 1020 does not have SETTINGS option for the glance screen even with cyan?

You'll need "SysApp Pusher", you can download it from the store to get glance.

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I am in Canada with Rogers and I own my 1020. I was on the couch and my 1020 slipped out of my pocket and hit the floor. I have dropped it before and nothing ever happened but now the screen is black as in off. I can still hear notification sounds and the back arrow, windows and search keys light up. So the phone seems to work but not screen. Tried to reset but still nothing.
What should I do?
1- Repair: Can the screen be repaired? If so how much? online it seems hit or miss 100$-200$. Is it worth it? Plus new flag ships expected later this summer
2- Upgrade to a current Lumia 830, 640XL, 1520, 930 or find a deal on a 1020?Worth it? I love my 1020 camera, will I be disappointed with the current batch of windows phones cameras?
3- Do I simply give-in and go back to iPhone? My work gave me one but I hate it lol

Answer:1020 Screen is dead... Options? Will I be disappointed with the cameras on other Lumia?

When my 1020 busted a couple months ago I decided to bite the bullet and wait till the new flagship.
To ME, it was not worth shelling out to repair It or go get a new one or a 930 or something
Where I'm from, we have to buy phones outright. Definitely. Not worth it.
I bought a BLU win HD for 150us unlocked and I've been using it since. It's a great phone and it's tough as hell. It has fallen so many times all over the place from all different heights face down on the screen and it's still going strong.
it's going to hold me out until the next flagship is released which I am going to purchase

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I have forgotten my password and now i have my all crucial pics in my Nokia Lumia 1020. I can't perform hard reset as it will erase all the data. I have tried all the possible combinations but still no luck. Is there anyway to access the data sky drive was not configured as well for backup so I don't have any backup. I am also ready to hard reset if someone suggest that i can recover data by some recovery tools. Please help me :( :(

Answer:Unlock lumia 1020 screen or get photos from locked phone

Welcome to Windows Central.
Hmm, unfortunately there seems to be no easy method to recover your files from a locked phone. (If the phone has Bitlocker enabled, recovery would be nearly impossible.) Professional file recovery technologies might be needed to do that - this implies fees and possible legal documents... however, you can try bringing your phone to a service center and ask if they can recover the files for you. Give them strict instructions not to do anything to your phone if they can't recover the files - service centers have a tendency to just reset the phone to factory defaults.
You may want to create a Windows Central account to respond to this thread.

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i bought lumia 1020 on big billion day sale from flipkart. its been month but now i have noticed that while pressing on few points on screen with finger ,it makes sound as it is not fitted properly and due to this it makes sound .mainly it is top left and bottom left of screen. im not so concerned about it right now ,but i think this problem can be spread throughout screen in coming months..kindly help

Answer:Does the Lumia 1020 screen makes sound while pressing it with one finger?

Yea I had this when after dropping my 1020 a few times in the past. It would make a creaking/Window breaking noise when I press the middle portion of my screen down with my thumb. It didn't happen after I replaced my screen when it cracked. It probably is what you suspect and a improperly fitted/loose screen. It didn't seem to affect my screen in a noticeable way however, just a mere annoyance. Honestly, I would not worry about it if it is just making sounds.

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I installed win 10 preview on my nokia lumia 635 recently, but when i tried to do a rollback to windows 8.1 using the recovery tool my phone got stuck on a red screen with nokia logo in white with infinite restarting by itself, and i can't figure out what to do. I wish i hadn't installed that damn windows 10 in the first place.

Answer:nokia lumia 635 red screen with nokia logo.

Be sure to report the feedback to Microsoft

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Hello, I bought a Nokia Lumia 520 a while back (About two years ago or something i'm not too sure) It was perfectly fine until all of the sudden I couldn't hear anything apart from Ringtones (Couldn't listen to songs, couldn't hear people when calling etc) after messing around with the phone it turned out to be the earbud jack (can't remember the correct word at the moment) anyhow, I fixed it by basically shoving a tooth pick in it. So i'm like okay fine. But recently the phone got stuck in Airplane mode, I tried literally everything apart from going to the store to get it fixed because my warranty ran out and i'm not going to pay for this piece of crap. So, today I tried the "Windows Phone Recovery Tool", I let it do its thing while I take a shower but when I came back it was stuck on the red Nokia title screen. Unplugged the battery, re-connected it with my PC, pressed the Volume down button etc. Nothing works! And when it's plugged into the PC, the Windows Recovery Tool says "Acces is Denied. Verify Credentials"
So yeah. I am furious. I have never, ever had so many problem with a phone before..
Here are some screenshots:
Windows Recovery Tool: prntscr.com/69p0vf
The Red Nokia Title Screen (My Phone): prntscr.com/69p3wj

Answer:Can I get some help with my Nokia Lumia 520 (Red Nokia Title Screen)(8.1)?

1. Calm down ( you gotta have patience while working with gadgets )
2. You shouldn't shove things other than the hp jack into the hp port.
3. Airplane mode ? (tried going to settings and trying to disable it or remove the sim and put it back in / restart ?? )
4. That "Red Nokia Tile Screen" you saw was the firmware download screen.
5. One does not simply don't pull out a phone while its undergoing firmware loading.
6. Try with Windows Phone Recovery Tool again. (This time wait ... and have patience.)
7. The only and last solution is Lumia Software Recovery Tool. Be patient !

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When my phone begins to boot up, it crashes a couple seconds after the nokia logo pops up. Also, I don't think that the software is telling the hardware to charge the battery correctly because it has been charging for several hours but when detached from a charger, it immediately dies.
When on the charger, I tried a soft reset by holding the power button and volume down keys for 10-15 seconds which was ineffective I also tried a hard reset by holding the power button until the nokia screen appears, then holding the volume down button for the exclamation mark to appear but it shuts down before this happens.
Other notes: It shows the flashing icon light when on the charger and at times tries to boot up but when at the nokia screen shuts down.

Answer:Why is my nokia lumia 925 crashing at the nokia screen?

Hi, I had a similar problem. First I thought it was the battery, until I eventually figured out that it was the motherboard. Changing it won't be easy, so take it to a shop

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Hello,
I am just trying to figure out why my Nokia Lumia 1020 is giving me trouble with storage.
Here is what happened;
I take pictures of everything...to the point where I had to dump my phone a couple times with 20 or so gbs worth of memory.
Last week I hit my storage cap and linked it up to my computer to import all the photos. After all was said and done, I highlighted all the photos and albums like I usually do and pressed delete.
Although this time around, my phone continued to say the storage space was full!
This problem has been persisting ever since.
-I have checked everywhere for any photos, none to be found. (Except photos that appear on live tiles that are synced up to facebook)
-I have already done a soft reset of my phone.
Here is what I am looking at.
-Apps- 4 gb
-Maps- 76 mb
-Temporary Files-336 mb
*-Photos- 19gb
-Music- 796 mb
-Videos-90 mb
-Office documents- 3.3 mb
-Email+contacts- 439 mb
-Ringtones- 0kb
-System- 2 gb
-Other- 2.3 gb
Overall is this something other users had a problem with?
Is this just a bug, or am I missing something completely?
Thanks!

Answer:Nokia Lumia 1020 Full Storage? Help!

Okay, connect your phone to PC and delete your files from there, or you can go ahead and use Files if you're on the 8.1DP.

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Hi all,
I am new here. Please help me out.
I just bought lumia 1020, I am getting so many problems in what's app. Like I am not able to find my what's app media in my phone videos songs.
Any help would be really appreciated.
Thanks.
Posted via the Windows Central App for Android

Answer:What's app bugs and defects in Nokia lumia 1020

There has been a recent update I think it addressed the issues.

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The phone only vibrates quietly which is of no great help!

Answer:Why don't I have ring signal on my Nokia Lumia 1020?

Ring your phone and as it rings select the volume up button

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My brother thought it would be a great joke to change the language on my phone from English to Greek just before he boarded a plane for overseas. And while I like a good joke as much as the next person, I and a bit over this one... plus I really don't think I can wait 6 months til I see him again for him to fix it :/
So - I need some help. I can't understand Greek and I have no idea what to do...
HELP!

Answer:How do I change the language on my Nokia Lumia 1020?

On my 1520, language is the 32nd option downwards in settings, and the English languages start at the 16th item down. Hopefully that helps

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Nokia Lumia 1020 will be able to take pictures with a DSLR-like

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My Nokia Lumia 1020 both flash stopped working and I don't know why. Any solution please?

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I'm going to be traveling to Aruba and plan on getting a Lumia 1020 as my next phone...taking the plunge from the Iphone 5. My question is: can I operate the camera while the phone is in the "Airplane Mode On"? I do not plan on using cell or text on my trip because I don't want to get hit with ANY roaming fees. We'll use the free WI-FI in the resort.
Thanks for any help you can give me. Otherwise, I'll be dragging along my Canon camera that seems so out dated now!
Nancy

Answer:International Travel with Nokia Lumia 1020

Short answer: Yes :)

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I am experiencing this problem with my Lumia 1020, it was already reported to Nokia care and they picked up the set and returned after 2 weeks. now again same issue recurs.
does anybody faced similar issue, if yes? let me know if there is settings issue?

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So I see mostly people really like the Nokia Lumia 1020 because of the Camera( which is obvious) but then again there comes a question....
HOW MUCH TIME DOES IT TAKE IN SHOT TO SHOT?
Sure one can say the time a pic 38/34 Mpx takes is ~3 to 5 seconds but I have recently searched bout the Oppo's 50 Mpx.
The Oppo's technology is like this...it takes ten 13 Mpx shots and combine them in ONE FULL UHD RESOLUTION which is 50 Mpx. Great right? But that comes at a cost.... It takes ~7 to 8 SECONDS to stich them. And plus it has a Snapdragon 800 where the 1020 has S4 plus. Also the picture taken in 1020 is dual capture (5 plus 38/34) and unlimited reframing. Something which Oppo does not offer AND SHOULD BE CONSIDERED A GREAT FEATURE.
Also one thing to be noted, the 1020 uses A MECHANICAL SHUTTER which can also slow down things but that doesn't matter as I personally like the shutter.
So there you have it. I did a little research of my own so I though I should share.
Sure any mistakes can be corrected!
So anyone interested in buying 1020 whom were holding their decision or need any more help?

Answer:Nokia Lumia 1020 and Oppo Find 7

I love the reframing option in Lumia 1020. Just take a quick shot and then reframe it. I also like to set the shutter speed to capture some jaw dropping images (waterfall, river or at night light trails).oh you forgot Lumia 1020 can capture and save RAW images

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Hi.
I have my old Nokia Lumia 1020 with a broken USB connector. I have tried to replace it but failed. From what I know, the phone still works. I want to just buy the wireless charging case and all that BUT I cannot find anyone anywhere that sells it. If I can't find a wireless charger case - has anyone ever replaced the USB connector on a 1020 before? I would love some tips etc.

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I do not want to lose, near on 6000 pictures and videos on my one drive. However, I am passing my phone onto a family member to use and want to reset it for them. If i go ahead with a factory reset, will I still be able to use my onedrive to access all my pictures and videos on my laptop?

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Hi.
I have my old Nokia Lumia 1020 with a broken USB connector. I have tried to replace it but failed. From what I know, the phone still works. I want to just buy the wireless charging case and all that BUT I cannot find anyone anywhere that sells it. If I can't find a wireless charger case - has anyone ever replaced the USB connector on a 1020 before? I would love some tips etc.

Answer:Nokia Lumia 1020 Charging Alternatives?

Ouch: Nokia Lumia 1020 Wireless Charging Cover (CC-3066,Black) | eBay

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I have nokia lumia 1020 and I was on D.P 8.1 Update 1 . I wanted to install Cyan so I downloaded Nokia Recovery tool and connected phone for downloading firmware. it downloaded the firmware and i clicked on install it went on 1% and showed error while my phone was showing a red screen and a progress bar. The installation fail twice and the phone did not start again. Now its only being detected as qhsusb_dload device. Could any one help how do I solve this problem. I also have download nokia care suit and in that it shows device in download mode.
Please help urgently

Answer:Nokia Lumia 1020 Bricked Need help urgently

some problems. help please!

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I went to Advance Telecom and there is One Nokia Lumia 1020 Red which Is AT&T Exclusive while there is a 64GB which Is Telefonica Exclusive so I wanna ask Is 32 GB good with 7 GB Cloud Storage or Should I Ignore Red for 64GB?

Answer:Nokia Lumia 1020 In Red Color or In 64GB

It depends if you capture lot of photos (raw image files does occupy lot of storage ) and hd videos then go for 64GB. It does not have expandable storage so if your requirement needs are too high (photos , videos , music and lot of apps/games ) then go for 64GB

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BSD
How do you pin a pdf or other document to the start menu in Windows Phone 8.1. I have a Nokia Lumia 1020. As of right now I cant find a way. Any help. Thanks in advance

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I've already bought a new recommended data /charging cable thinking that would solve it but it hasn't? I've also tried the soft reset which worked for the freezing problems and my time and dates are messing up again now there's no battery for it to come back on ..

Answer:Why has my Nokia Lumia 1020 has stopped charging?

Originally Posted by Windows Central Question I've already bought a new recommended data /charging cable thinking that would solve it but it hasn't? I've also tried the soft reset which worked for the freezing problems and my time and dates are messing up again now there's no battery for it to come back on .. Soft reset includes resetting the date and time, so that is normal.
For your charging issue. Is your phone really not charging or won't it just power up? The phone needs a minimum charge for it to power up, so when the battery gets fully drained (especially immediately after a few restarts/resets) it is expected that the phone won't start up. Just leave it plugged in to a charger for around 30 minutes and try to power it up again.
If this still doesn't work, then the battery might have been damaged especially if it has been drained completely repeatedly. In this case, the battery needs to be replaced.

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I mean with the camera updates and firmware and all. I want to know with the new devices coming, 1020 still gets the support.

Answer:Does Nokia/Microsoft still supports Lumia 1020

Microsoft does with the OS
Whereas the Nokia aka Microsoft's mobile division doesn't.
You will not get any new FIRMWARE specials due to weak processor. Other than that,MS will still give you OS updates.

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i have windows developer preview of 8.1 installed on my lumia 1020. i am in canada and i got this phone from india . While the news state that the official 8.1 update for the lumia 1020 already has been rolled out, but i havent got it yet !! please help

Answer:Nokia Lumia 1020 windows 8.1 update?

You may need to downgrade to WP8 in order to get the official WP8.1 + Cyan. For now, DP users can't install Cyan for the Bitlocker (Encryption feature) problem... so you can wait until MS relaunch the Cyan update for DP users (Will take a time) or you can downgrade to WP8 and get the WP8.1 offcial.

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if yes, how can I do it??

Answer:can i connect my nokia lumia 1020 with my tv by hdmi??

No you can't

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I have had my Lumia 1020 since around May 2014. At first it worked great and I had no problems with it, but a few months ago as I started to use the camera more and more, the shutter started getting stuck. It can happen at the worst such as when I'm at a concert or a family party. I usually have to restart the phone, re-open any app that uses the camera, and close it out.
My girlfriend got her Lumia 1020 before I did, but she always had the problem. I thought that getting the preview for developers would help, but it didn't. I have also tried resetting the camera. If anyone has any ideas on why this is happening or what I can do, I will gladly listen.
Thank you :)

Answer:The shutter on my Nokia Lumia 1020 gets stuck?

Originally Posted by Windows Central Question I have had my Lumia 1020 since around May 2014. At first it worked great and I had no problems with it, but a few months ago as I started to use the camera more and more, the shutter started getting stuck. It can happen at the worst such as when I'm at a concert or a family party. I usually have to restart the phone, re-open any app that uses the camera, and close it out.
My girlfriend got her Lumia 1020 before I did, but she always had the problem. I thought that getting the preview for developers would help, but it didn't. I have also tried resetting the camera. If anyone has any ideas on why this is happening or what I can do, I will gladly listen.
Thank you :) I've been experiencing the same issue a few weeks back, and I've posted a thread on it with "Heart-stopping experience" in the title. However, the latest Preview for Developers update (8.10.14203.306) seems to have resolved the problem since I have not yet encountered it again - I just took over 400 shots in one day without experiencing it.

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Yesterday, I went to a concert and took a bunch of photos and videos. The photos are all there, but the videos seem to have disappeared! I realized it this morning and tried to take a short test video. It didn't show up in my camera roll at all! For some reason, the videos that I take are not saving to my camera roll. Can anybody help with this?
On another note, I tried downloading a recovery software to see if I could recover these videos, but my mac doesn't recognize my windows phone as a drive. Does anybody know how I can fix this as well?

Answer:Nokia Lumia 1020 Videos Not Saving!

Hi. Me again. I made an account to add more info.
Before, my phone had absolutely no problem taking video. It still has 13gb of free space, so I know that's not the problem. I tried plugging it in and searching for the videos through the windows phone mac app by "browse files" and I even imported all my files to iPhoto and searched for them there. My videos are nowhere to be found.

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Hi,
I have just had my mobile phone serviced through an authorised repair centre for Microsoft phones. They told me my phone had been "upgraded" but the phone I received in the mail was not my 1020 at all, but a 930.
The problem I have with this, along with losing all my data and personalised settings for various apps, is that the 1020 is a 41mp camera, whereas the 930 has only a 20mp camera. I had purchased the 1020 specifically for the camera and now have accessories that do not fit the 930 at all, and even if they did, why would I want 20mp photos?
The advice that they had to replace the 1020 with a 930 came from Microsoft and no doubt relates mostly to the software. But there was only one problem with the existing 1020 mobile phone so I don't see why the whole thing had to be replaced, especially since I paid over $600 for it to be serviced.
I would have preferred to purchase another 1020 than have a 930.
Could you please advise me how I can have this issue addressed now.
The phone company gave me the number for Microsoft but unfortunately after 19minutes waiting time I was cut off.
Thank you

Answer:Why was a Nokia Lumia 1020 was replaced with a 930 as an Upgrade???

I'm sure that the difference was no availability of any 1020 devices to give you.
Best you could do would be to get them to send your 1020 back, but obviously they were unable to fix it... Not knowing what was wrong with the 1020 you sent in, I would imagine it was not software as they would have just flashed it back to stock with the original ROM.
Just to be clear, this is a fan based news and discussion site that is in no way run by Microsoft, Lumia or any developer.
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

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I have nokia lumia 1020 black, 32 gb three mobile uk. does anyone help me to find ROM and product code, please?

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Sorry if this is a repeat question. I tried setting up an account but when I try to log in my password is not accepted.
Any way, I am having to keep hard setting my phone. Usually it's in the morning after it's been charging all night. Does anyone know why this is happening? So far I've had to do it 3 times in the past 4 days. Any help or insight would be greatly appreciated.
Please reply to [email protected]

Answer:Having to keep Hard setting my Nokia Lumia 1020

Try setting up a new account. You charge your phone all night? I would suggest you don't overcharge your phone. You might get a faulty battery with that which could lead to unstable performance and could potentially damage your phone. You should've also mentioned your current OS and firmware installed. That would help other people trying to help you.

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after updating my nokia lumia 1020 it will not charge anymore. however it turns on nicely.

Answer:why is my nokia lumia 1020 not charging after updating

What have you updated it to? Are you running 10 on it etc?

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Answer:(#602) error code nokia lumia 1020 - what does this mean?

Just saw another question with this error. Can you explain what you ere doing when you got the error?
The other person eluded o trying Facebook Messaging. I replied to them that I just saw a post on the front page of Windows Central reporting some users having Facebook Messenger issues. If this isn't your issue, please add more data to help us help you.

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after aug.2 all device enrolled to release preview ring program need to go back to windows 8.1 like 1020 because thiscdevice is not windows 10 supported

Answer:nokia lumia 1020 release preview

Originally Posted by Windows Central Question after aug.2 all device enrolled to release preview ring program need to go back to windows 8.1 like 1020 because thiscdevice is not windows 10 supported Absolutely NOT. You can stay in Threshold as long as you want

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If i were to buy one off of ebay and inserted my virgin mobile sim card, do you think it would work out fine?

Answer:Unlocked Nokia Lumia 1020 with Virgin Mobile

It's not going to ride on Virgin's CDMA network if you are talking about Virgin USA which piggybacks on Sprint towers.Use of a cell phone from a different carrier
If you mean Virgin in another country, please specify.
If you need to add additional information or want to post additional questions, please join the site so you can see the reply button and continue the conversation in the same thread you originally made. Please see this link for instructions on how to join Windows Central.

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From today morning, Instagram Beta App is not working properly in my Nokia Lumia 1020. As I try to open Instagram App, immediately it is closing. I had uninstall the app and re download it. but problem is not solved. Please give suggestions to rectifie issue.

Answer:Why Instagram Beta is not opening in Nokia Lumia 1020

Originally Posted by Windows Central Question From today morning, Instagram Beta App is not working properly in my Nokia Lumia 1020. As I try to open Instagram App, immediately it is closing. I had uninstall the app and re download it. but problem is not solved. Please give suggestions to rectifie issue. is this the old instagram beta app or the new one?
Also, you can try using 6tag, it's pretty great
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

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HI. I have a Nokia Lumia 1020 and I recently forgot my passcode. It is now locked for over 1000 minutes. Is there a way I can get all my photos back? I do not want to hard reset my phone as I have alot of memories that are saved in there. My phone is also not backed up in any way, :( Thank you!

Answer:Is it possible to get all photos from locked phone? Nokia Lumia 1020.

Originally posted by Windows Central Question
HI. I have a Nokia Lumia 1020 and I recently forgot my passcode. It is now locked for over 1000 minutes. Is there a way I can get all my photos back? I do not want to hard reset my phone as I have alot of memories that are saved in there. My phone is also not backed up in any way, :( Thank you!
Do you remember your PIN now, unfortunately you either have to wait or do a hard reset. Why did you turn off OneDrive as that backs up photos automatically?

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Hi
I have been having a serious issue with me Lumia 1020 there is no audio from the phone what so ever. I cant hear people when they ring and they cant hear me. The phone does not let me play music on it or play videos unless I go onto the internet and look at a video but there is still no sound from it. Another issue is that when I go onto the camera app and select to take a video the phone closes its self out of the app. It does this same thing in other apps were I try to play any type of audio. Also the volume buttons do appear to work, as when pressed a small gray strip across the top of the screen appears and goes away after a couple of seconds. Mechanically the buttons work as a have performed multiple master resets on the phone which involves using the volume down button. I have replaced the main loud speaker on the phone, the microphone earpiece and headphone jack and the problem still persists. Also plugging headphones in has no effect on the phone it does not recognize them.
I have updated the phone to the latest software.
I would appreciate any help or advise anyone has.
Thanks

Answer:Nokia Lumia 1020 no audio or volume control.

Originally Posted by WPCentral Question Hi
I have been having a serious issue with me Lumia 1020 there is no audio from the phone what so ever. I cant hear people when they ring and they cant hear me. The phone does not let me play music on it or play videos unless I go onto the internet and look at a video but there is still no sound from it. Another issue is that when I go onto the camera app and select to take a video the phone closes its self out of the app. It does this same thing in other apps were I try to play any type of audio. Also the volume buttons do appear to work, as when pressed a small gray strip across the top of the screen appears and goes away after a couple of seconds. Mechanically the buttons work as a have performed multiple master resets on the phone which involves using the volume down button. I have replaced the main loud speaker on the phone, the microphone earpiece and headphone jack and the problem still persists. Also plugging headphones in has no effect on the phone it does not recognize them.
I have updated the phone to the latest software.
I would appreciate any help or advise anyone has.
Thanks Welcome to Windows Central.
It seems like a driver problem. However, since you have already performed a master reset - the holy grail of electronic device solutions - you may want to consider sending your device to a service center... at least while you can still power your device on. The qualified technicians in the service center will be the for... Read more

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I wanna grab a 64GB Nokia 1020 from Ebay, but I heard that all 64GB is from O2, and there is no upgrade from O2 for Lumia Cyan.
AM I right? Even if I dont use O2, I wont able to get the Lumia Cyan right?

Answer:Urgent is Nokia 1020 64 GB from O2? If yes, they dont have Lumia Cyan yet right?

Nope - you're completely and utterly wrong. Whoever told you that is talking rubbish!
I have the yellow Lumia 1020 o2 edition (64GB) and have been upgraded to Lumia Cyan. The only issues I've really heard are those who have Developer Preview installed rather than the main release version (which is the default normally installed).
FYI - my current OS version is 8.10.12393.890)

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I've lost one important note (I was editing it) in Evernote, and I can't find it anywhere. I hope it is in temporary files, but I can't access temporary files! Someone know how can I do that?

Answer:How do I access my nokia lumia 1020's temporary files?

Welcome to Windows Central.
Unfortunately, since there's no way to directly connect the storage drive of the L1020 to a PC (unlike removable SD Cards), those temporary files cannot be browsed through or accessed*. The only that the user can do about those temporary files is to clear them.
*- Note that even if the storage drive could be directly be connected to a PC, there's still no guarantee as to how the temporary files can be accessed or if those files can be useful at all. Re-writing the note itself would be easier rather than trying to recover the lost file.

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