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My Lumia 920 camera stop working after receiving cyan update

Question: My Lumia 920 camera stop working after receiving cyan update

Plz help. I updated my Lumia 920 to cyan. After all done I found that my camera will not open .. Try everything soft, hard reset still the same. Even live chat with Nokia can't solve this. I use Nokia software recovery tool to rollback to Lumia black and my camera works fine.. When back to cyan the camera won't work.. So frustrating.. Plz help.

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Answer: My Lumia 920 camera stop working after receiving cyan update

i just sign an acc.. so this is the problem after updating to cyan
anybody has any solution for me? the phone is out off warranty..

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Answer:After update to Lumia Cyan why did the screen rotation stop working?

You can try a soft reset.
Hold volume down and power button together until the phone vibrates. This will restart the phone. No data is lost. You may need to reset the date and time.
Check your settings as well.
Settings -> Screen Rotation

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I am not able to get cyan update though it is released. I am developer preview user. Is it available to developer preview user??

Answer:Not receiving Cyan Update in Lumia 525

You will need to downgrade to WP8. Windows Phone 8.1 Preview users still need to downgrade their OS in order to get Lumia Cyan | Windows Phone Central

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After updating the latest version of windows cyan 8.1, in lumia 720, the camera stopped working. It shows resuming for a while and get back to the main screen while starting the camera. I tried every possible means, hard/ soft reset. Lumia recovery tools but nothing worth it. I want to go back to the previous version, pls someone suggest the way. I wish if I find one of the developer of the Cyan update for 720 to throw it on his face.

Answer:Why isn't my camera working after updating to the Lumia Cyan on my Lumia 720?

I don't know what to tell you, seems you've done it all.
I would try using the reset camera button in the settings as a last resort, since there's nothing to lose, right?
Pretty sure you can downgrade, but I don't remember the procedure off the top of my head.

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In the Cyan video he shows the new editing feature with Creative Studio. But i can't find it on 930 or 925 (with Cyan update)!
Skip to 2:02

Answer:Lumia Cyan update, where is the In Camera Roll editing?

It could be a device specific feature. As you can see, he is using the 1520.

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I recived the official Lumia cyan update yesterday and installed that on my phone. However after the installation my camera stops working. Pressing the camera button will result in force quit regardless which Cabrera app I set as default. When I was trying to ProShot, the following message shows: Erro Hersult E fail has been returned from a call to a COM component. Can anyone help with this?
Btw, the camera works again when I downgrade the system to wp8.0

Answer:AT&T Lumia 1020 Camera Failed to Open after Cyan Update

Mine isn't working either. I've tried doing soft resets, uninstalling and reinstalling Nokia camera apps, and deleting cookies. If anyone else has ideas, I'd appreciate it. Thanks.

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My phone connection to pc doesn't work and I am on GDR1. As the title says will ? when they stop the hold on the cyan update

Answer:Will Microsoft stop the hold (cyan update) on current Lumia Devices with DP ?

When they find the problem and fix it, yes - they will.

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I have a lumia 820 that i updated to windows 8.1 yesterday. The touch (app or whatever you'd call it) inside settings just doesn't work. I tap it and it refreshes and brings me back to the settings main screen. Is this a known bug? Any possible fixes?

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Answer:The power,camera and volume buttons stop working on my Lumia 900, how do I fix this?

Try to restart it. If impossible, let the battery die. The plugin the charger and phone will turn on itself.. That will be kind of soft reset

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hey guys this is a question that nokia care people couldn't answer.
whenever i get a new update for one of the lumia above and start downloading it, it reaches 60% then stop! every single time!
the error codes refers to connection problems which i'm sure i don't have because i kept trying to get the update for the past few weeks!
i have good internet connection, enough storage but yet i can't get the update which is now regular
i noticed that the update reached 63% after i emptied another giga of the storage :v
is this problem related to me being in syria? i successfully got the lumia black update for lumia 720 after having the same problem and reaching the same point 60% but then it was downloaded !
are there any ways i can use to download the regular updates?! because this is not a regular problem for the lumia family i have
WHAT CAN I DO :(

Answer:unable to get lumia cyan update for lumia 720, 820 and lumia black for lumia 925 and lumia 520

Originally Posted by Ghadeer Jd hey guys this is a question that nokia care people couldn't answer.
whenever i get a new update for one of the lumia above and start downloading it, it reaches 60% then stop! every single time!
the error codes refers to connection problems which i'm sure i don't have because i kept trying to get the update for the past few weeks!
i have good internet connection, enough storage but yet i can't get the update which is now regular
i noticed that the update reached 63% after i emptied another giga of the storage :v
is this problem related to me being in syria? i successfully got the lumia black update for lumia 720 after having the same problem and reaching the same point 60% but then it was downloaded !
are there any ways i can use to download the regular updates?! because this is not a regular problem for the lumia family i have
WHAT CAN I DO :( Gave to Nokia Care.. They will update for you..
OR
Try NSRT.. It will directly install Lumia Cyan to your 520, 720, 820, 925
Is your Four Phones facing the same problem. Then it will be a problem with your wifi.
Your Wifi willnot be stable.
Did you try with another Wifi..?

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Until now, my lumia 930, is still on lumia cyan, whenever I check the phone updates it always says that it is up to date. I also tried the Windows Device Recovery Tool and it still says I have the latest firmware.
its carrier is: CV GBIE
os version: 8.10.12382.878
Mobile Operator 000-GB
and by the way im from the Philippines.
Thank you for the help, I really appreciate. :)

Answer:2016 and still I am on LUMIA CYAN no LUMIA DENIM update. (Lumia 930) even after using WDRT

Denim ruined the microphones on my Lumia930... better to stay cyan :)

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Lumia 1020 shows Lumia Cyan even after the Lumia Denim update
OS version : 8.10.14234.375
Firmware version : 3051.50009.1451.1002
Developer preview ENABLED
Last updated : TODAY 24/02/2014
Extras and info showing Lumia Cyan
any idea why my 1020 shows Lumia Cyan instead of Lumia Denim

Answer:Why does my Lumia 1020 show Lumia Cyan even after the Lumia Denim update?

Because it still is cyan with some bugs squashed. Why have you got PfD enabled atm? Its going to be a while, you can enjoy seeing Denim in Extras+Info

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i have done hard reset. it works for 2 mins.. then stops working. ... this is my 3rd phone now in less than 11 months. and all have done the same. one even had every app not working after updating to 8.1.. whats going on?

Answer:Since I updated my Lumia 630 to Cyan my camera won't work, why?

Did you set the date and time correct? It happened to me before I realised the time and date was wrong and affected the camera

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After hard and soft resets the camera is still not working after the 8.1 update on my Lumia 920. Is there anything else to be done?

Answer:Lumia 920 camera not working after 8.1 update

Originally Posted by WPCentral Question After hard and soft resets the camera is still not working after the 8.1 update on my Lumia 920. Is there anything else to be done? Use the Nokia recovery software and load the current os for the handset and see if that helps

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After i updated my lumia 720 to 8.1 gdr 1 my camera stopped working, it crashes every time i open. Even the flashlight doesn't work.

Answer:Lumia 720 camera not working after 8.1 GDR 1 update

This seems to be a huge problem on some *20 lumias. So far no solution for it AFAIK. Take it to Nokia care..

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I have updated my lumia 925 to latest cyan version (3051.50009.1424.0003) but still facing Camera bug (post processing or yellow/greenish tint).Should I flash my phone with Nokia Care Suite?
Pls help me...I m from India
Thanx in Advance...

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I updated last night and since then I've never got LTE signal on my phone only 4G anyone with the same problem? Also is living images not supported on the Lumia 1020?

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I received Lumia Cyan update yesterday for my Nokia Lumia 720. After updating I received another update which was windows 8.1 update.
I updated that too successfully. Now everything seems to work fine except the facebook app. when I started it for the first time, It asked for Id and pwd. I entered correctly and successfully logged in. Then in next window it asked for syncing my facebook account with my windows phone. This page had two buttons "configure" and "not now". I chose configure. Then moments later next page comes up which asks for "using facebook photos on your lock screen".
This page also has two buttons like previous page "configure" and "not now". Problem is none of these two buttons are sensitive. Not able to proceed further from this page as not able to press any of these buttons. When I close the app and open it again the same page comes up. I tried uninstalling and reinstalling the app but the problem persists.
Please help

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I really want a cyan in my extras+info as many apps nowadays ask for cyan and don't wanna give a darn to black. And now I am really fed up of GRD1 WP8.1 as its draining my battery a lot since then and poor processing performance.

Answer:When will the Lumia Cyan patch update arrive for Lumia 720's in India?

I could be wrong, but i thought it was already released for non-DP users? (blocked for DP users because of a one-time bug involving encryption)
Its an exceedingly common question, so you can easily search for more info. (heck, search cyan for anything, not just the 720, the story is the same)

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Hey friends I m little bit confused that will preview for developer's user will receive the official Cyan update or not, because as per one of the recent article posted on wpcentral, the answer seems to be NO or MIGHT THE PFD USERS WILL GET.
So what's this NO OR MIGHT???
Please clear out my confusion..

Answer:Confusion about receiving cyan update to preview for developers user.

It will come, the delay is because of the bit locker issue. Once resolved you will get cyan

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can u tell me the latest nokia cyan os version & firmware version no. ???????
so that i will check that they will install correct version.

Answer:nokia lumia cyan 8.1 update for lumia 625 in india

can u tell me the nokia cyan os version & firmware version no. ???????
so that i will check that they will install correct version.

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Hello,
I would like to know if my Lumia 1520 (OS 8.10.12397.895, Firmware 1028.3562.1402.0001) will be able to update directly to Lumia Cyan when it becomes available or would I need to downgrade back to Windows Phone 8 as recommended by Microsoft? And my phone's software release is Lumia Black so is this the developers preview OS or not?

Answer:Is my lumia 1520 ready for the lumia cyan update?

If you don't have Cyan already and you have 8.1 then you're running the Preview. However the OS itself will be identical to the one that comes as part of the Cyan update.
Nutshell: you can either wait until a major issue is fixed (which is why Preview phones have been blocked from updating), or go ahead and downgrade to 8.0 and update to Cyan from there.Windows Phone 8.1 Preview users still need to downgrade their OS in order to get Lumia Cyan | Windows Phone Central

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i reset my windows phone and i want to update to lumia denim so
i went to phone update in the settings. it says we are currently unable to check for updates (80072ee7) why is that?

Answer:How do I update from Lumia Cyan to Lumia Denim?

Originally Posted by Windows Central Question i reset my windows phone and i want to update to lumia denim so
i went to phone update in the settings. it says we are currently unable to check for updates (80072ee7) why is that? If the update is already available for your device, which you can check by clicking on your corresponding region in this page, you should be able to download the updates mentioned therein.
For the error that you're expecting, just try again after a few minutes or hours... and that you have a stable internet connection.
You may also want to create a Windows Central account in order to track responses to your query easily.

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I am unable to update my Lumia 620 to wp 8.1, while it is now available in India(and the whole world may be). Checking for Update gives- "Phone is up to date". Help me guys!!

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hi, I'm from India & I own a lumia 620. Still the cyan update is not available for me. Has anyone got the update? It has been posted on 22-08-2014 that the update is available for 620, but its 25-08-2014 now, yet cyan is not available!

Answer:lumia cyan update for lumia 620 in India

Are you using 8.1 DP?

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I am trying to update my Lumia 920 (to Lumia Denim) but keep receiving error message "The update was downloaded but couldn't be opened (8007000d)". How can I solve this issue and update my phone?

Answer:Why do I keep receiving an error message when trying to update my Lumia 920 to Lumia Denim?

I've had this problem too. Free up some space and try again.

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I have lumia 730 with the software version 8.10.14167.221.
I had installed candy crush saga and it was working fine till Sunday.There was an update on that and after that it doesn't work.
I have uninstalled it and re-installed several times and still it is not working.
Any Idea what is causing this

Answer:Why has my Candy Crush to stop working after the latest update on my Lumia 730?

It works if you turn on advertising id in settings. I turned it off afterwards, and it still works.

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Hey,
I decided to try out windows 10 for phone on my Lumia 520. Being unusable on my device I decided to downgrade it to windows 8.1 using the windows phone recovery tools.
Unfortunately, I was downgraded to windows 8. When I try to reset my phone it tells me that I have the latest windows for my device (Windows 8).
I upgraged to Cyan last year but now am not able to upgrade to Cyan after resetting my phone. When I use the Over The Air service it says my device is up to date while its on windows 8.
I downloaded the windows preview for developpers app on windows store and am told that my phone is not supported and I need to upgrade my device.
My product code is: RM914-059R9Z8
My firmware version number is: 1030.6409.1314.1001
Does anyone have any suggestions how I can return to windows phone 8.1?

Answer:Why am I not able to Update Lumia 520 to Cyan?

Originally Posted by Windows Central Question Hey,
I decided to try out windows 10 for phone on my Lumia 520. Being unusable on my device I decided to downgrade it to windows 8.1 using the windows phone recovery tools.
Unfortunately, I was downgraded to windows 8. When I try to reset my phone it tells me that I have the latest windows for my device (Windows 8).
I upgraged to Cyan last year but now am not able to upgrade to Cyan after resetting my phone. When I use the Over The Air service it says my device is up to date while its on windows 8.
I downloaded the windows preview for developpers app on windows store and am told that my phone is not supported and I need to upgrade my device.
My product code is: RM914-059R9Z8
My firmware version number is: 1030.6409.1314.1001
Does anyone have any suggestions how I can return to windows phone 8.1? Can i know your Country. Is it carrier locked.?
download WPRT and try.

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Hello Guys,
I have Lumia 520 (INDIA) . I Have Windows 8.1 Developer Preview Installed on it. Im Running Lumia Black. Im Checking for Updates Past 1 Month and Im not getting the Cyan update! Is there any way to get it without having to downgrade my windows phone to windows phone 8?
Thanks for the help
Regards, Harikrishnan

Answer:No Cyan Update For My Lumia 520 Dp 8.1 yet ?

Nope not using OTA, but you can flash your phone using NSU directly to Cyan. Technically you won't be downgrading to 8 but performing a flash to 8.1 directly. But you'll still end up formatting your phone so better backup before trying

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I am having problem having problem updating lumia cyan in my lumia 720 in india. After downloading the software. it get stuck at installing the software at 64%. I am not able to update 8.1.

Answer:lumia 720 cyan update

Make sure you have at least 1.5GB free storage. I still haven't got the update notification. I too am using a L720.

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Has the developer preview issue been solved for the country variant phones ? I see that the Lumia 920 update is released in my country but I still can't update the phone and this isn't the first time it happens with me it happened with me before when black was released and I didn't even get amber back then so I had to go to a Nokia care center

Answer:Lumia cyan DP update

Bing is your friend... Cortana can even answer this for you... But YES it has started, though not many CV's yet
Sent from my Lumia 920 using Tapatalk

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why I can't get cyan update in my luma 620 in india even I check everyday for update?but it still shows 'your phone is up to date'
tell me the sollution

Answer:On my Lumia 620--why can't I get Cyan to update?

Your L620 is in WP8 or WP8.1 Developer Preview version?
The DP version can't get the Cyan update for the Bitlocker problem, the only solution for this is downgrade to WP8 and then you can receive the Cyan firmware.

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My phone still does not recognize update. What should I do?

Answer:Lumia 820 ATT--cannot update to Cyan

Does your phone have the Developer's Preview? If so, you'll have to use the Nokia Software Recovery Tool (available here: FAQ - How can I recover/reset/restore my phone software? - Nokia - USA ) to install the firmware that way. When I attempted to revert back to 8.0 on my wife's 920, it downloaded the 8.1/Cyan firmware update. Just make sure that you have backup turned on, and I took screenshots of my start screen to ensure that everything was set back to my liking.

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Question: Lumia cyan update

HI guys I own a Nokia Lumia 625 and I'm from Pakistan, any idea when the update will reach my country? I thought there was an order in the updates like newer to older.

Answer:Lumia cyan update

With this rollout, its been very odd. The last one with Update 3 was more orderly, going down the lineup from high to low end, but this time, it seems random. Carriers releasing it before Nokia, 625 before 920, 520 in the middle, its all over the place.
All it says is "Under Testing" which can mean anything. I would expect late-September at the latest however.

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I'm eagerly waiting for the cyan update! Does any Lumia 820 owners get the update?

Answer:Anyone got cyan update for Lumia 820?

This should be all you need: (if you bothered to even search)http://forums.windowscentral.com/win...n-rollout.html
it would likely appear there, if not in the actual news first.
if you haven't seen any news regarding it, NO.

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I have WP 8.1 through Developer Preview on my Lumia 925. I have changed the region to US to get Cortana Activated. Now, to get Cyan Update, If I returned to WP 8.1 regular software through Nokia Recovery Tool, will I get Cortana? as I have to change the region to India.

Answer:Lumia Cyan Update ...

Hi
Currently Cortana is available only for US, it doesn't matter either you have DP or final w/ Cyan.

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Hey guys, I'm using Nokia Lumia 720 running Windows Phone 8.1 developer preview. Global availability page of nokia.com says that Lumia Cyan Update is available for my model in my country (Nepal). But I'm still not able to get the cyan update. Every time I check the phone updates, it says phone is up to date. "extras+info" says my phone is running Lumia Black. How am I supposed to update to Cyan? Any ideas?

Answer:Cyan Update for Lumia 720

U cant upgrade directly from 8.1 developer preview as currently Microsoft is not allowing to do so coz of some issues. U need to downgrade to windows 8 using nokia recovery tool and then upgrade to 8.1. Or u can wait for few weeks or couple of months wen Microsoft releases the update for preview users too

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I am Loving the way the Lumia 520 is working after the cyan update. The navigation is so smooth and flawless. I feel it to be so polished, stable and battery back up has also increased :) Feels Like I am using iOS at less than half the price :) I keep suggesting my friends to choose windows phone over android, No matter how cheaper it gets to be !
Love yo NOKIA. I would miss your quality hardware phones in the future. ! Neva i m gonna downgrade back to Android.

Answer:Lumia 520 After Cyan Update

Same here after my 520. When that broke I got a 1520 on buy now pay 12 months later credit. Love the operating system so much.

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i just have one question...when will the cyan update be avilable for nokia lumia 920...and how can i get it? ty

Answer:Cyan update for lumia 920

maybe this week

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I just want to know about availability date of Cyan update for nokia lumia 625 in Pakistan.

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I am using Lumia 630 dual sim phone. Need to check if Cyan and Denim updates will e available?

Answer:When is the Cyan update for the Lumia 630?

You should be on Cyan (WP8.1)
Go to Settings -> Extras + Info
Denim isn't out for any other phone except for the most recent Lumias, meaning 730/5 and 830.
As for availability, your guess is as good as ours.

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when cyan update for Lumia 720 will available in asia?

Answer:cyan update for lumia 720

It is already available in India. Please check the tracker page and don't post individual threads for every phone you own ;)

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Hey is there any solid idea of when my L720 will receive the Cyan update???

Answer:Lumia cyan update--when available?

Hey I can assure you that your phone will get the cyan update. It depends on your region/carrier when they will seed the update for your device. For now you can keep your eyes on this sticky thread and on WPC blog.http://forums.windowscentral.com/win...lout-here.htmlWindows Phone Central | News, Forums, Reviews, Help for Windows Phone

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Ri8 now i m running windows8.1 developers preview.
Shortly windows 8.1 will be officially released for l525 in India.
So how can i get that official update ?
Do i need to un-roll from dp to get the official update or what ?
Should i need to bring it back to windows 8 black using recovery tool ?
What should be further steps to get the update ?
Please guide.

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hi ,
can some one help me out on this, i didn't get lumia cyan update for my lumia 625 ( region : India )
currently i am on developer preview.
i heard it from wpcentral that cyan update is released for lumia 625 in India

Answer:NO Cyan update for my Lumia 625

Microsoft has stopped the Cyan rollout to those with dev preview due to a bug.. Wait for a fix to come..

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Dear Lumia 920,
when will you get WP 8.1 cyan update?
We are eagerly waiting for it.
Regards,
Nokia Lumia 920 Fans

Answer:Lumia 920 Cyan Update

might b next week :)

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Can any one tell me about tje new wifi icon with an arrow mark on status nar???

Answer:About Lumia cyan update..

What do the icons on my phone mean? | Windows Phone How-to (United States)
Although I didn't see anything you are describing.

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update for lumia 620 now available in indiaAvailability in Asia Pacific - Nokia

Answer:lumia 620 cyan update

I'm not able to get lumia cyan update till now.
Any specific reason?

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Hi,
Yesterday i received Lumia Cyan update on Nokia Software Recovery tool (3058.50000.1425.0002).
I'm using DP 8.1. How can i roll back to WP8?
The only update available on recovery tool is Cyan or 8.1.
If i continue installing the update on my DP device does it give me a blue screen??
I need some help here guys
Thanks

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Does anyone have any ideas when Lumia Cyan will be available in the UK for the EE mobile network??

Answer:Lumia 625 Cyan Update (UK)-when available?

Please see the Windows Phone blog page and this thread for updates.

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Hi ,
The official availablity charts on Nokia, showed the Cyan update to be available for lumia 620 in India.
the lumia cyan app also showed it to be available. However when i checked with Settings->Phone update, its says "Your phone is up to date"
I have not installed the developers preview of this update and am still on Black only.
Please help.

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Can i add lumia cyan update to my xolo win q900s(win8.1)or any non nokia windows phone???????????

Answer:Lumia Cyan update?????

No. Cyan is for Nokias only. WP8.1 should be for all WP8 phones though.

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Question: Lumia Cyan Update

What features does Lumia Cyan Update includes besides living images

Answer:Lumia Cyan Update

Windows Phone 8.1 and all its goodies for those not using the developer preview.

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Question: Lumia Cyan update.

Since the lumia cyan update for lumia 925 was already came out in asia pacific region, is it normal when I cant still receive any phone update? I've checked for updates everyday but still said that phone is up to date. Help me please?

Answer:Lumia Cyan update.

As far as I know, it wasn't released everywhere, e.g. it's not available in Australia.

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Hi,
I am from INDIA. I have checked the Lumia Cyan update availability and i can see that its available now. I had windows 8.1 developer preview in my phone and i have downgraded it back to Lumia Black. Not sure why it doesn't showing Lumia Cyan update. I have tried many times, but it keep showing "Your phone is up to date....." . Please help me

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After reading a couple of forums I've been trying to update my Lumia 820 with nokia software updater and nokia recovery tool! But all it happens is downloads but doesn't install only n i end up clicking recover my phone n backing up date now it says successfully updated with the firmware number but im still on windows 8!! How to update and is it really possible using those software or is this some fake freaking news!!? -_-

Answer:Getting cyan update on Lumia 820?

You need to use the Software Recovery tool to get back to th latest stable OS version with Firmware. For the L820, that is WP8.0 GDR3 with Black.
L820 hasn't received yet Cyan anywhere.

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I recently read on wpcentral that cyan will be available for lumia 822 by monday. Is this true.
P.S-If u r living in US and have verizon number then can u pls call verizon support and ask them about it(cyan update).

Answer:When is the Cyan update for the Lumia 822?

That's a bold claim I doubt.
I have no information, I haven't seen any information, you would think other phones like the Icon and 928 would be first.
Probably not true, but I'd love to be wrong.
VZW support isn't going to know probably.

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I have a Lumia 920. Three days back i updated from windows 8 black to cyan. I was really happy until i open the camera app. The camera crashes all the time. Whenever i open it a black screen appears and return back to start screen. Using Nokia camera app does the same thing except it shows a loading screen in black background and then crashes too. Any app that is somehow associated with the camera does not open. It crashes. Even the flashlight. I uninstalled every app that uses the camera but nothing good happens. I did a soft reset and nothing happens. Camera still crashes. I did hard reset as well but problem persist. Even deleted all my data and after hard reset i started as a new fresh but once again my bad.
After searching and surfing, i installed Nokia recovery software tool in my laptop and flashed everything once again using this software but it doesn't worked that way either. Now I'm stuck with a phone that has 8.7 MP camera that doesn't work. I really need to fix this issue but i cant get anywhere. I love the cyan update very much especially the CORTANA but this update is bothering me very much. NEED HELPPPP !!!!!!!
Here is my device information :
carrier : Rogers Communication
software : windows phone 8.1
firmware revision number: 3051.50009.1424.0000
OS version : 8.10.12393.890
Hardware revise version : 6.0.0.0
chip SOC version : 8960
MAC address : C8-3D-97-A7-5B-E8
MEID :
IMS : not registered
Please help me :( ............... as soon as possible !!

Answer:L920 camera crashes after cyan update-Help Please!

I'm facing the same issue with my camera after the cyan 'Update'.
Any update on this.?

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Hi guys. Got the cyan update with 8.1 (not DP) and was wondering if anyone has a problem using the shutter speed on the cam. I take a pic and it comes up as a blank white screen using my 1520. Anyone else with the same problem?

Answer:Cyan update gave camera problems

Restore the camera app to defaults. Them switch off and on the mobile again

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On my Lumia 920, I installed the Cyan 8.1 update. When I go to Photos-> Albums - Camera Roll, there are no photos from prior to the upgrade. I connect the phone to my PC and the Camera Roll folder shows all the photo files there. Why can I not access them on my phone?

Answer:Camera roll photos after Cyan 8.1 update

Originally Posted by WPCentral Question On my Lumia 920, I installed the Cyan 8.1 update. When I go to Photos-> Albums - Camera Roll, there are no photos from prior to the upgrade. I connect the phone to my PC and the Camera Roll folder shows all the photo files there. Why can I not access them on my phone? Try this: open your Nokia Camera App and head to the settings. On the very bottom there's an option "find pictures and videos taken with Nokia Camera" or similar. Tap that and it'll scan your camera roll and you should be fine again.

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Guys,
when Lumia cyan update for Lumia 820 will be released?
Every time the status shows UNDER TESTING...
Thanks,
Prashant

Answer:Lumia cyan update for Lumia 820

Search button is your friend.. that's all I'm saying on the matter. In a nutshell - until it's released we don't know. You will get the same response from pretty much everybody on here, because they don't know either.

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Hi ,
so I have lumia 920 and I like to know if I change the region to Canada and download the cyan update(from 8.0)
and change the region back to where I live (Israel) What will happen to my phone?

Answer:the lumia cyan update(lumia 920)

Nothing major.
You will have to erase and reinstall everything to the Canada variant of the software using a tool on the PC. It is a common topic on these forums.
Merely changing the region won't affect updates.

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Hi, I Use a lumia 720 CV in India, the phone is running on WP 8.1 Update1, I am trying to get Lumia Cyan update on the phone but I am unable to install it and it is still stuck on Lumia Black.I even checked for the update on the phone but could not get the update.. What should I do?

Answer:Lumia Cyan Update on Lumia 720

MS has blocked the Cyan update for dev preview phones because of the Bitlocker bug. You must downgrade to 8.0 to get Cyan right now or wait for Microsoft to fix the bug and resume the updates for preview phones.

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I'm using the Nokia Lumia 520 running WP 8.1 with Lumia Black update. The problem is I'm not getting the Lumia Cyan update. I have checked global availability of Cyan update and it is available in my country. I have read before that u need to downgrade to WP 8 for Lumia Cyan if u have the dev preview of WP 8.1, but I dont even know that if I'm running the dev preview because my friend updated it for me nd i cant contact him.
So my questions are:
How do i know if my phone is running the dev preview of WP 8.1?
Is downgrading risky with nokia software recovary tool?

Answer:Lumia 520 update to WP 8.1 Lumia Cyan

If your phone shows Lumia Black as firmware and as you said that you are running 8.1, that means you are on developers preview. You can check the OS version from Settings Menu and then click on "about". You will see the OS version there. it should be 8.10..*.*
To check the firmeware, you can click "extras+info" and if it shows Lumia Black, then you are on developers preview.
Downgrading is risky I would say, and you may not be comfortable enough to do so as you appear to have never done the downgrade. Its upto your confidence level and I have also seen many reporting their phones going dead during the process. So, I would recommend you to wait until Microsoft resumes Cyan update for those who are in developers preview. Just keep checking WPCentral for updates or "phone update" from Settings menu in your phone :-)

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Hi All,
I am currently on Windows 8.1 Preview for Developers version. I have trying to get the Lumia Cyan update from sometime, but my phone doesn't show the update listed. Whenever, I search for update I get a message that the phone is up to date...but I am still on Lumia Black. I have checked the Nokia site and Lumia Cyan is available for all variants in India, but somehow I am not able to receive it.
Can someone please help?
Thanks:
Anil

Answer:Lumia Cyan update not available on my Lumia 920

The cyan update has not be released to all phones on the PFD programme, currently only select models are getting it therefore another pilot.
Right now the quickest way to get cyan is to downgrade via the Nokia recovery tool, however if you are on update 1 then do not restore. Re-enroll after flashing, update, hard reset and then restore.

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i have had my lumia 925 show Cyan Update in the extras+info ... but i just today actually installed the latest update Lumia Denim, but still says i have Cyan update? why? what is wrong ? its been Cyan ever since a year ago when i bought this phone... 6-8months give take..

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My Nokia Lumia 635 was purchased unlocked and I set it up with straight talk, it worked great for 2 months and I noticed I couldn't send my fiancee text messages but she could send them to me and I could messages everyone else.my service expired and I renewed the service and asked straight talk if they could fix the texting problem, now I can't send or receive text messages from anyone. I did a hard reset and redid all the apn,port,URL settings for straight talk as I did when I first got the phone and still nothing. Someone said to replace the SIM card. Any ideas or solutions would be greatly appreciated

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I own Lumia 620 in India and see that Windows Cyan update is available for this device and I tried to look for update on device and still unable to do it. Please advice on how to update the device to Cyan update.

Answer:Windows Cyan update for Lumia 620

Sell this Phone and by an Iphone

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Music is not working after cyan update in Lumia 520.even it is not highlited in the start screen i.e it is inactive.what should I do?

Answer:Cyan update problem in Lumia 520

There are probably even more system or other apps not working also.
Recently had this same thing with a Lumia 521.
I backed up then hard reset then restored to get those apps not working to start properly.
Phone is now working...

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Every since updating to 8.1 at the end of every phone call my phone freezes on that screen and I am forced to soft reset. Why????

Answer:Problems with cyan update Lumia 920

I have a 720 and today is the second time that the phone is locked (screen turned off) and I can't turn it back on and I have to soft reset. I thought it was a one time thing earlier today, didn't matter, but now just happened again and I'm concerned (kinda).

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Black was very snappy, but Cyan just feels sluggish.
Is it supposed to be this way?
Is it possible to revert the update?

Answer:Lumia 920 very laggy after Cyan (8.1) update

Same here, L920 worked fine before update, now everything is laggy, even scrolling down tiles or app menu isn't smooth anymore. Soft reset didn't help, I don't want to do hard reset now (hey, that's not Android, right?) can some other L920 owner confirm such behaviour? Maybe that's how MS tries to force us to update phones...

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I am unable to update cyan update on my Lumia 620 even the support site shows that the update is available for India.??

Answer:unable to update cyan for lumia 620

Are you running the 8.1 developer preview? If so, you'll have to downgrade back to 8.0, and do the updates from there. This will delete all of your data, so make sure to make a back up from your phone first. To downgrade, you'll need the Nokia Recovery Tool, which can be found here; FAQ - FAQ - How can I recover/reset/restore my phone software? - Microsoft - Ireland

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What's new in Lumia cyan for people who have a L520?

Answer:Lumia cyan update for L520

The same as whats new in Lumia Cyan for other 520's, just go check out the article(s) written about Cyan, I know they're on this site.

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Hi friends, I have not yet received Lumia cyan update for 920 in India . Kindly help.

Answer:Lumia cyan update for 920 India

Y will get that update at this month only

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Heard a news that with the device hub Bluetooth option we can locate previously connected Bluetooth accessories and car kit using here maps...if it is true it will be great and easy to find out tha car in parking lot and other accessories....can any one check it ur 630 and give ur answer? Or is it coming in future update on wp8.1 not current one?

Answer:Does Lumia 630 has device hub with cyan update.?

Yes Lumia 630 does have device hub in phone settings :)

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Music is not working after cyan update in Lumia 520.even it is not highlited in the start screen i.e it is inactive.what should I do?

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I am in India and updated 1520 last sunday. Current os version 14176.243 but not cyan,it is still in lumia black..When the cyan will be available?

Answer:Why isn't there a Cyan update for Lumia 1520 DP wp8.1.1?

Just downgrade your phone using Nokia software recovery tool & then you'll get Lumia cyan.

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Its too much late for getting update, in India.

Answer:When will lumia 620 will get cyan update in india..???

We do not know at this point, but you might want to see this article: Windows Phone 8.1 and Lumia Cyan update tracker | Windows Phone Central

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I recently bought a lumia icon through Verizon. When will the cyan 8.1 update be released by Verizon?

Answer:When will the Lumia Icon get the Cyan 8.1 update?

There was a story on Windows Central last week with more information. Read here: Microsoft: 'Work is underway' on Verizon's Lumia Cyan updates | Windows Central

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Download this app and push your worries away coz this tracks cyan update for your Lumia devices very easily. Cyan Update | Windows Phone Apps+Games Store (United States) try it out people

Answer:Track Lumia update 8.1 cyan

Available just about everywhere in Asia for the 925, even Hong Kong and Taiwan, except China....and I'm in China. What's up China?

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What's new in Lumia cyan for people who have a L520?

Answer:Lumia cyan update for L520

Because I want to know whether it's worth downgrading from windows phone 8.1 update

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I m following the tracker page bt cant wait to get the update in India,so do u have any idea when it wud b here?
N thanx fr the awesome page

Answer:lumia cyan update for L525

Within 2 weeks .will be getting at same time with old gen lumias,like 720.(just my guess)

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after i updated my phone to cyan i went to notifications+action center there was no apps can some 1 help me

Answer:no notifications on lumia 620 after cyan update

Apps will start popping up into the notifications+actions as you start receiving notifications.
The next time you receive a message through Whatsapp, Whatsapp will appear in your notifications+actions.
Don't worry too much about it. :)

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I have an unlocked AT&T Lumia 1020 on tmobile. I got the 8.1 update using the developers review. Yesterday Morning i got the official update to 8.1. Everything worked fine but when I tried to send a picture I couldn't. I thought it was my APN settings, but the settings did not change. Everything is the same, I've been searching for a possible solution but I can't find anything. This is so frustrating.
LTE works fine, the only thing is the msm. Does anyone have the same problem?

Answer:Lumia 1020 cyan update. Not getting MMS.

Same here, but with AT&T (locked) 1020. After the update I had blank MMS APN settings and can't receive or send MMS. When I configure APN according to AT&Ts website I still am not able to send or receive.

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When the lumia 620 cyan update in Qatar? I saw there Nokia.com....there is available but not in my phones!!

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When Lumia 920 WP8.1.1 DP get cyan update without downgrading??

Answer:When Lumia 920 WP8.1.1 DP get cyan update without downgrading??

No one knows yet for sure. Could be tomorrow, could be 2 months.

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I have a Lumia 920 with AT&T. I got an update available message and accepted. My phone restarted and went into the spinning gears screen. However the progress bar didn't move in 1 hour so I restarted the phone (volume + power). It just went back into the spinning gears screen and the progress bar hasn't moved in 30 minutes. How long is this update supposed to take?

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I have cyan installed on my lumia 620........... but still I am unable to install (update 1) gdr1.
I have downloaded it 8-9 times through developer preview app but still the same.
I have tried formating everything and restoring the phone
I am having 4.22 gb free space, still can't install, it always shows an error ..... with an error code says ' try reinstaling '
help me someone ............ I really wanted to download the DP gdr1

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I'm using Dev preview 8.1 since 1 month...i have no choice to downgrade my phone ...!!!
Have no laptop or pc etc...

Answer:Can I get Cyan Update on my Lumia 520 in India???

Just wait man ? no need to hurry.a fix will be available soon

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I have an unlocked Tmobile 521 and recently switched to ATT for better coverage in my area. The 521 has not been updated with Cyan, but ATT has updated its 520 (the ATT version). Is there anyway I can get the Cyan update now that I'm on ATT?
Thank you.

Answer:Unlocked Lumia 521 with ATT Sim--cyan update?

Sadly no, the 521 is tied to T-Mobile and the flash ROM (Essential configuration of the system) is different than 520, even those phones share the same hardware.
The only option you have is to wait the end of November for 521 Cyan update... that's the date given by T-Mobile.

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