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Fraud:Nokia Care ,Chennai have given me fake copy of Nokia Lumia 820 after I faced some issues. What do I do?

Question: Fraud:Nokia Care ,Chennai have given me fake copy of Nokia Lumia 820 after I faced some issues. What do I do?

Hi,I bought this Nokia Lumia 820 in Jan,2013 from Chennai,India.After 6 months I faced some issues like low battery life and also a line at the center of the screen.So I went to Nokia Care, Taramani, Chennai-India,they told me that they will send it to their head office and may take a week time.I agreed and went back on the desired date .Then they told that Company has decided to give me a new Lumia 820 instead of my old Lumia 820 as they were not able to get the accurate solution.But the warranty will be carry forward.I agreed and came back home.From then onwards, I didn't faced any issues.Now after 2 years,I broke my LCD of same Lumia 820 accidentally in San Francisco,CA-USA.I went to one of the repair center here and the first question he asked me was "Did anybody tried to open it?".I replied no after in Chennai,India and that too was new.To my shock he said "It's a fake copy ...the screws were stripped."They cheated and gave me used phone instead of my new phone.
Is this the way they are cheating customers.
I need an answer for this from Nokia India.

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Preferred Solution: Fraud:Nokia Care ,Chennai have given me fake copy of Nokia Lumia 820 after I faced some issues. What do I do?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Fraud:Nokia Care ,Chennai have given me fake copy of Nokia Lumia 820 after I faced some issues. What do I do?

I refurbished phone isn't a fake phone. It's a refurbished phone.
I don't know about international, but in the US, its common to get a refurbished phone as an exchange.

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I don't have internet access or access to the store. Have error codes 800704CF and 80072F30 how do I clear it ?

Answer:How do I clear error codes 800704CF from Nokia Lumia 530 and 80072F30 from Nokia Lumia 530

Originally Posted by Windows Central Question I don't have internet access or access to the store. Have error codes 800704CF and 80072F30 how do I clear it ? If you're trying using data carrier, check your APN Internet settings, ask your carrier for correct ones.
Elsewhere, use Wifi and do a soft reset

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I was letting my friend use my phone because his broke when be was camping and I have no idea what on EARTH he was doing with it but be he brought it back to me and there was a message from the webpage saying that there is a virus on my phone and I'm "Not Protected". I freaked out, but then it occurred that this ad may be fake. Now I have no idea if its real or not. It seemed suspicious to me because there was a symbol I know is typically for Android but in bold letters it said Nokia Lumia 920

Answer:Does My Nokia Lumia 920 have a fake virus?

Don't worry, it's fake. The page detected the phone you were using and displayed the message, well, the fake message

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Hey guys!
I have decided to switch to nokia and i just love lumia 930 . Shall i bye bye it or wait it for a new handset.
Does anyone have any idea of the release of 1530 or 1030??

Answer:Decided to switch to Nokia: Shall I buy Lumia 930 or or wait for a new Nokia Lumia handset?

there's no rumors of any 1030, 1530, or any new top-of-the-line device.
I'd just pull the trigger now and get a 930.

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Hello, im planning to buy a new Nokia Lumia 720. I'm confused. Can anyone tell me what's the difference between original and fake Lumia 720? Is there any fake Lumia 720? And is it worth buying? Please answer me..

Answer:What is the difference between an original and fake Nokia Lumia 720?

Fake Lumia 720... Like a knockoff?
I haven't seen or heard of any of those. I know they are out there in abundance for iPhone and Samsung. Maybe Windows Phone is not popular enough for that.
If you had a link to a suspect product you might get a more focused reply.

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I had given at 6 feb 2015 now its 21 that means 15 days total...whenever I m checking repair status it is showing in repair...but the business days is around 7-10 days... so it is taking so much time its just one month old handset.When i will get my mobile back.

Answer:I have given my Nokia Lumia 730 dual sim to Microsoft Care Centre for fixing proximity&light sensor.

Please do not post IMEI on public forums.
This is a fan based News and Discussion site. It is in no way run by Microsoft, Nokia, Lumia or any repair facility. Follow up via links emailed to you on your repair and contact the facility in charge of this repair ticket.

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Its already 15 days I have submitted my handset at 6 feb 2015 and now its 21 feb 2015 so tats means total of 15 days Whenever I m checking repair status it shows in repair but the business day is around 7-10 days..when i will get my handset back it is just one month old.

Answer:I have given my Nokia Lumia 730 dual sim to Microsoft Care Centre for fixing proximity&light sensor

Can you call or email them to inquire?

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After witnessing success with NOKIA Lumia 920, the Finnish mobile giant NOKIA is once again ready with its latest offering-NOKIA Lumia 920 windows mobile.
As the name suggests the phone will be powered by Windows operating system. Plus, it will feature 4.5 inch HD display, 1GB RAM and 32 GB of storage capacity.
Under the hood, the phone will run powerful 1.5 GHZ Dual core processor. The main highlight of the phone will be its radically distinctive charging support, which will be provided via an inductive method – Qi wireless power standard.
Besides this , NOKIA Lumia920 will feature 8 MP Camera at its rear for capturing some high quality videos and images and 1.3 MP camera at its front for enabling video chating.
It is slated to be launched on 5th September, tomorrow!

Answer:Nokia's Latest Offering - Nokia Lumia 920 Windows Phone with Wireless Charging

The wireless charging feature is pretty exciting. But it looks like a WP 7.5 phone, right?

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Is the bluetooth function on the Nokia Purity Pro by Monster (over-ear) compatible with a Nokia Lumia 520 cellphone?
I mean, can I use the headphones wirelessly?
Thanks in advance.

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Hi guys, greetings from Nairobi. I've had my Nokia Lumia 620 for a little over 6 months now. I was on 8.1 through the developer's preview. So I was just sitting there, hadn't used my phone for around 15 minutes. When I checked the phone, it was stuck on the Nokia screen. I assumed that it was restarting so I left it for a couple more minutes. It's been on the screen for around 5 hours. I have tried the soft and hard reset several times but still nothing works. I'm still stuck on the Nokia screen and the device is not detected when I plug it on the laptop through the USB cable. Seen a couple of videos on using Navifirm but can't do much because the device isn't being detected. Hoping I won't have to take it to the care center. Anything else I can try? Looking forward to your responses. Much thanks.
By hard resetting I followed the following steps:
Turn off the Lumia,
Pressed and held the Power Button, did not release until the phone vibrates.
Pressed and held the Volume Down Button, did not release until the LCD showed the exclamation mark.
Pressed Volume Up Button Key and released
Pressed Volume Down Button Key and released
Pressed Power Button Key and released
Pressed Volume Down Button Key and released.
The soft reset was simply power button and volume down button.
I should also point out that the USB cable I'm using isn't the one that I got the phone with :) lost that one.
Thanks guys.:)

Answer:My Nokia Lumia 620 has been stuck on the Nokia startup screen for 5 hours now.

Try a different cable and use Nokia Care Suite to reset the phone, you will lose everything on the phone but it should reset it to factory settings. You will then probably need to get it updated via Developer preview again...good luck.

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I've read some similar (but not identical issues) on the forum. Hopefully someone can assist.
My phone battery went dead while using GMAPS which ate up the battery very quickly.
Been trying to charge it for hours, but all I get is a flashing WINDOWS symbol at the bottom of the phone, then the NOKIA logo appears about every 30 seconds, but then nothing else happens.
Tried pressing the POWER OFF and VOLUME BUTTON simultaneously for extended periods, but no joy.
I have too much stuff on the phone to do a hard reset, and I'm on the road, so kind of in need in a quick and easy solution that doesn't affect my data (if one exists).

Answer:Windows 10 Nokia Lumia 930 - NOKIA logo flashes up, but does not boot

Maybe the device is on a reboot loop somehow, when you try to charge it keeps on trying to reboot but fails because the battery is out of enough power to finish the boot.
Leave the device connected to the charger for a while as the device is deeply discharged then try the soft reset combo power off and volume button.
If you need additional help or want to reply to this thread , learn how to join windows central.

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Please can you help? Normally I have no troubles taking heaps of photos & videos with the Nokia Pro Camera App on my Nokia Windows phone, but last night I recorded about 3 minutes of footage and after recording it had completely disappeared. The footage was no where to be found, not in my camera roll, not in any of the folders and not on my onedrive. I thought I must have made a mistake so I took about 10 seconds of footage as a test and it saved fine. I also turned my phone on and off. This morning my friend tried to record about 4 minutes of footage, and again, afterwards- the same thing.. no where to be found :( Any suggestions?

Answer:Windows Phone Nokia Lumia 920 Nokia Pro Camera App not recording

Originally Posted by WPCentral Question Please can you help? Normally I have no troubles taking heaps of photos & videos with the Nokia Pro Camera App on my Nokia Windows phone, but last night I recorded about 3 minutes of footage and after recording it had completely disappeared. The footage was no where to be found, not in my camera roll, not in any of the folders and not on my onedrive. I thought I must have made a mistake so I took about 10 seconds of footage as a test and it saved fine. I also turned my phone on and off. This morning my friend tried to record about 4 minutes of footage, and again, afterwards- the same thing.. no where to be found :( Any suggestions? Have you tried plugging the phone into a computer and going to the camera roll folder in Explorer and seeing if it's there? Also make sure the app has been updated to the latest version (now called Nokia Camera), and then go to settings, scroll to the bottom and click 'find photos and videos shot with Nokia Camera'

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How do I copy excel workbook from PC to Nokia Lumia 800?

Answer:How do I copy Excel from PC to Nokia Lumia 800?

Windows phone app for desktop, since I don't know your OS. Supply the link, guys!

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I have bought new lumia 730, now I wanna transfer contacts & messages from Nokia E7 to LUMIA 730.
please reply me ON : <mod edit e-mail address removed>

Answer:How can I transfer contacts & messages from my Nokia E7 to NOKIA LUMIA 730?

Use the transfer my data app that comes pre installed in your new phone.
Follow the steps in the app.

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Nokia lumia 620 to sony experia

Answer:How i copy my contacts from my nokia lumia 620 to other phone??

Originally Posted by Windows Central Question Nokia lumia 620 to sony experia Sony should get already installed an app or function like Move my Data or Transfer Data or something like that. Enable that and follow instructions, it uses bluetooth on both phones after pairing them.
Elsewhere, the longest way is to export your Contact from you web account in a .xml file and import them to your Experia web account, so phone later will sync data by internet, same as Lumias

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I need to add my contacts from my phone to my sim card, is this possible?

Answer:Can I copy my contacts to my sim card on my Nokia Lumia 630?

Some phone's support it based on what ROM variant they're are running. If your phone has a compatible ROM then you should find that options under settings >> swipe to people >> export contacts to SIM

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Answer:Nokia Lumia 930 not available on nokia india website :(

When was it available??

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Hi. Having a problem with Nokia Lumia 520 and Nokia CK-100 Car Kit.
Was connecting & running fine while phione was Windows 8.
Immediately after the Windows 8.1 upgrade this changed.
Now every time I start the car the phone "connects" multiple times (used to do so just once).
So it goes "Phone Connected", followed by "Player Connected" about 2/3/4/5 times at the start of every journey.
PS. RThe phone stils works properly on the kit etc... - its just the nusiance of listening to it connect (& disrupting radio/music eytc... while doing so).
Tried un-pairing & re-pairing the devices etc... - no joy.
Any ideas?

Answer:Nokia Lumia 520 with Nokia CK-100 Car Kit - Windows 8.1 problem

I have the same phone/car kit combination with the same issue...
Did you find a solution to this?

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if my microsoft account is involved i dont remember my account name, or the password, i dont know how to save to icloud, or access it back again, when i try to move things from my phone to pc, i can move videos, playlists etc but not my contacts. there is an option on settings to transfer my data from your old phone to yr nokia 920, but i dont know if this will work transferring from one nokia to another nokia

Answer:how do i transfer my contacts from my nokia lumia 920 to my new nokia 425,

Transfer my data app. Or reset your password for your email by clicking forgot password on the login page on a computer.

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When my phone begins to boot up, it crashes a couple seconds after the nokia logo pops up. Also, I don't think that the software is telling the hardware to charge the battery correctly because it has been charging for several hours but when detached from a charger, it immediately dies.
When on the charger, I tried a soft reset by holding the power button and volume down keys for 10-15 seconds which was ineffective I also tried a hard reset by holding the power button until the nokia screen appears, then holding the volume down button for the exclamation mark to appear but it shuts down before this happens.
Other notes: It shows the flashing icon light when on the charger and at times tries to boot up but when at the nokia screen shuts down.

Answer:Why is my nokia lumia 925 crashing at the nokia screen?

Hi, I had a similar problem. First I thought it was the battery, until I eventually figured out that it was the motherboard. Changing it won't be easy, so take it to a shop

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The downloading and installation works perfectly but then it immediately says that it's not recognizing my Nokia Lumia Phone! They say elsewhere that there is a special app for the Lumia but this app is limited to music, pictures, videos, podcasts and
ringtones. So contacts, the most important for a Phone, is not even included. There are surely other makes where this is possible and where you can easily see and manage all contacts. On which cellphones this Nokia Suite is really working then?

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I installed win 10 preview on my nokia lumia 635 recently, but when i tried to do a rollback to windows 8.1 using the recovery tool my phone got stuck on a red screen with nokia logo in white with infinite restarting by itself, and i can't figure out what to do. I wish i hadn't installed that damn windows 10 in the first place.

Answer:nokia lumia 635 red screen with nokia logo.

Be sure to report the feedback to Microsoft

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Hello, I bought a Nokia Lumia 520 a while back (About two years ago or something i'm not too sure) It was perfectly fine until all of the sudden I couldn't hear anything apart from Ringtones (Couldn't listen to songs, couldn't hear people when calling etc) after messing around with the phone it turned out to be the earbud jack (can't remember the correct word at the moment) anyhow, I fixed it by basically shoving a tooth pick in it. So i'm like okay fine. But recently the phone got stuck in Airplane mode, I tried literally everything apart from going to the store to get it fixed because my warranty ran out and i'm not going to pay for this piece of crap. So, today I tried the "Windows Phone Recovery Tool", I let it do its thing while I take a shower but when I came back it was stuck on the red Nokia title screen. Unplugged the battery, re-connected it with my PC, pressed the Volume down button etc. Nothing works! And when it's plugged into the PC, the Windows Recovery Tool says "Acces is Denied. Verify Credentials"
So yeah. I am furious. I have never, ever had so many problem with a phone before..
Here are some screenshots:
Windows Recovery Tool:
The Red Nokia Title Screen (My Phone):

Answer:Can I get some help with my Nokia Lumia 520 (Red Nokia Title Screen)(8.1)?

1. Calm down ( you gotta have patience while working with gadgets )
2. You shouldn't shove things other than the hp jack into the hp port.
3. Airplane mode ? (tried going to settings and trying to disable it or remove the sim and put it back in / restart ?? )
4. That "Red Nokia Tile Screen" you saw was the firmware download screen.
5. One does not simply don't pull out a phone while its undergoing firmware loading.
6. Try with Windows Phone Recovery Tool again. (This time wait ... and have patience.)
7. The only and last solution is Lumia Software Recovery Tool. Be patient !

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In both the phones specification is almost same ,but only difference is screen sizes, n camera please suggest me which phone us better for using n having good response?

Answer:Want to buy a Nokia Lumia 535 and Nokia Lumia 435,but I am confused which phone is better?

It depends on ur need really.
Do u need a large screen, FFC and flash?
Or u just want a compact easy to pocket phone?

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My previous phone was a ZTE Avail 2 from AT&T. Eventually, when Straight Talk began their 'bring your own phone' deal, I switched to them.
Now I have a new phone. It's a Nokia Lumia 900 (AT&T carrier), just got it today. I know that switching phones requires setting up new APNs to use data, so I called Straight Talk to let them talk me through settings up the new phone.
After a long while, they were unable to properly direct me as to how the MMS APN settings menu is even located, let alone how to set it up. They were telling me to open menus that don't exist on my phone or tap options that did not appear on the lists.
So now I am frustrated and my phone can't send or receive picture messages. While the data does work, it's just the MMS that isn't functioning. I've searched the internet to no avail and I'm really looking for some help, here.
If you can help, please do so. It will be greatly appreciated. Thank you.

Answer:Can I get some help with MMS issues on my Nokia Lumia 900?

This I found was for a different carrier but generally I am assuming should apply for all phones. Hope it is what you are after. Cheers

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my Nokia Lumia 520 can sometimes open apps on itself(more like someone else is operating it) open my messages or even dail numbers, delete apps from the 'start', I hv watched this happen a few times now...why does this keep happening to my phone? is it a system malfunction or hacking?

Answer:issues with my Nokia Lumia 520

Where are you placing it,like in your pocket where all these paranormal things happen or is happening when you place it on in front of your eyes.
If this is happening while in your pocket I would suggest you to turn off double tap to wake up feature from your Lumia 520 settings.

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Hello :)
I bought my Nokia Lumia 920 about 3 weeks ago. It has the international Hong Kong version. Since the first day I've been experiencing signal issues. Sometimes I can't even get a 3G or H+ signal! It keeps dropping on Edge. I tried the same SIM card on my Samsung Galaxy S3 and it has perfect 3G signal ! I tried with a reset, manual preference for network and it still gives the same output.. I tried the same SIM card even on Samsung Galaxy Core and Samsung Galaxy S4 mini and they still have a better signal..
I'm living in Pakistan and i try three network sim (Ufone, Zong, Telenor) but got no luck.
So..what should I do? Did anyone else have the same there any fix..?
Thank you!

Answer:Is there a fix for my Nokia Lumia 920 signal issues?

I have the same issues here...

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Hello all,
I just changed from a Samsung Galaxy Note 2 to a Nokia Lumia 1520. Great phone, except that I am having major problems with its Bluetooth. For example, when playing audio files through either my car's Bluetooth audio system or through my notebook, I get signal loss and breakup. The same happened using a friend's Lumia 630 (just to be sure my new phone wasn't bust).
Would you say this is likely a hardware or firmware/OS issue?

Answer:Bluetooth issues on Nokia Lumia

Originally Posted by WPCentral Question Hello all,
I just changed from a Samsung Galaxy Note 2 to a Nokia Lumia 1520. Great phone, except that I am having major problems with its Bluetooth. For example, when playing audio files through either my car's Bluetooth audio system or through my notebook, I get signal loss and breakup. The same happened using a friend's Lumia 630 (just to be sure my new phone wasn't bust).
Would you say this is likely a hardware or firmware/OS issue?
Mart What's your car year and model? The reason I ask is to see what kind of Bluetooth it supports.
As for your notebook I honestly don't have a clue as to why.
As you can imagine Windows Phones Bluetooth works a tiny bit differently from iOS and Android. I would suggest heading to your Bluetooth settings then Advanced and check mark Use an Alternative Bluetooth Audio connection for Speech. Don't ask why just do it, it might help :P (yes I know it's not speech related but it modifies the audio so perhaps there's a chance it'll work.)

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Is there any difference between the Icon and the Lumia 930? I've did research when it came out and I was certain that they're the exact same phone. The Icon is the name in the U.S.A and the Lumia 930 is the name in the U.K.
But I've heard several people act as if they're different phones. I just wanted to be certain. Am I correct that they're the exact same phone or have I been wrong this whole time?

Answer:Nokia Lumia 930/Nokia Icon

Originally Posted by Zachary Boddy Is there any difference between the Icon and the Lumia 930? I've did research when it came out and I was certain that they're the exact same phone. The Icon is the name in the U.S.A and the Lumia 930 is the name in the U.K.
But I've heard several people act as if they're different phones. I just wanted to be certain. Am I correct that they're the exact same phone or have I been wrong this whole time? From what I can tell, the difference is the OS it came with. Icon (aka 929)=8.0, 930=8.1

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I turned my phone off. (Nokia Lumia 630) Now it keeps flashing the Nokia logo and vibrating. Its like it is caught in a loop. It is unresponsive to soft reset. I took the battery and Sim card out for awhile but once the battery goes back in the loop begins again. I've had the phone for approx 7 months. I like the phone and would like to resolve this. I'm not sure if it is running Cyan or Denim. Thank for any help.

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The volume for my Nokia Lumia Icon stopped working correctly. When I am not in an app I can change my volume fine, but when I use an app like watching a video it will not let me change my volume. The numbers change, but the actual volume doesn't I have windows phone 8.
Thank you for your help.

Answer:Nokia Lumia Icon volume issues

This may sound stupid but have you tried rebooting your phone to see if that helps? And have you tried other apps or videos or music to see if this is also a problem elsewhere? The app could be the source of the problem.

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THere is not enough space on my phone its used by system memory but i want to free some memory but no solutions

Answer:Nokia Lumia 1320 Internal memory Issues

A hard reset will free up memory.

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Hello everyone,
I'm new to the forum so I hope I have posted this in the correct place, apologies to the mods if not.
I've had my new Nokia Lumia 625 for around a month now, it's my first smartphone. Everything has been great until twice this week, while using the phone, the sound has all cut out. The first time was when typing a text and I noticed the keyboard sound wasn't working, the second time was streaming a video on Youtube and the sound stopped part way through. The sound issue stops all sound - I called myself from the landline and, although the call came through, there was no sound.
I did some reading up online and found that a few people had had similar issues caused by the phone thinking there was something in the headphone jack. I hadn't actually used the headphones on the phone but tried the advise of blowing the headphone jack and inserting and then removing headphones but this did nothing.
To cut a long story short, I tried a few different things and then plugged the phone into the charger (literally for a few seconds) and the sound was back. The first time this happened I thought fine, there was a glitch and it is fixed. There were no problems for a few days and then again the sound issue happened when streaming a Youtube video. Again, I plugged the phone into the charger for a few seconds and the sound came back on.
I'm happy that I have found a fix but don't want to be relying on being able to plug the phone in every time this happens. I checked for upda... Read more

Answer:Nokia Lumia 625 - Sound Issues - Connected to Battery Saver Mode?

I have a similar problem, for me nothing that is sound related works (not even vibrating that in my opinion should at least work). I can't hear music, sounds, buttons, headset, incoming phone calls, outgoing calls not to mention games or headset.
I read somewhere that Windows Phone has got a single Volume control, this may be the reason all of them don't work now
You could try resetting to factory settings ..might work for you.

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I had reset my mobile lumia 730, then i installed few apps newly. Most of apps working correctly with new features, but some of the apps have closing unexpectedly when i opened. I have surfed, but didn't get any solutions or cautions for that issues. I have enough internal memory in my mobile, i thought there won't be the issue cause. Can anyone help me?

Answer:Nokia windows lumia 730 mobile, Some apps are closing unexpectedly? what might be the issues there?

Sometimes apps crash.. Just restart your phone it'll work fine.

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my nokia lumia 625 is not starting only monogram of NOKIA appears and vanishd and appears

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Hello. I currently use a Nokia Lumia 1520 and the device is great but the size doesn't work for me as its uncomfortable carrying it in my back pocket doing truck at a large department store so I was wondering which device should I look into getting the Nokia Lumia Icon or the Nokia Lumia 930? I can easily afford the Icon once i return my 1520 but I will need to save up more to get the 930.

Answer:Nokia Lumia Icon or Nokia Lumia 930

Basically the same phone, except the Icon was made for Verizon. Where are you? The 930 won't get LTE in the US.

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This is a question that may have been asked previously so I apologize if this is a reoccurring thing. I've finally decided to leave the Apple ecosystem and start looking for a windows phone. Its come down to the Lumia 925 and the Lumia 1520 on AT&T. I've reports and blogs about problems with each, more so with the 925. I have small hands for a guy so the 1520 is somewhat intimidating. The 925 however, I've read has poor reception problems, battery issues, and heating problems. Would anyone be able to inform me if the 925 issues have been resolved through updates or if the problems still continue? Also, if either of the two phones developed problems with 8.1? (beta or if you received the update today since it has been released). Thanks so much

Answer:Nokia lumia 925 vs Nokia lumia 1520

Well I have the 925, was part of the dp and now have cyan as well... When I first received my phone the battery life was horrible, but after switching off some of the background tasks, draining it (a few times) and charging it again the battery life stabilized :) With 8.1 the battery life for most 925-ers improved a bit more. The heating issue did remain tho, however I should note that the 925 was made for casual use and not for intense gaming (anything that requires a lot of ram usage).. Personally i solved this problem by purchasing a terrapin back cover case :D The heating is still there (yes Im a gamer from time to time), but with the cover on you will barely notice it! My reception is pretty good, but I don't live in the US so we have that.. Wifi has been an issue, but apparently that was a general issue (not limited to the 925)...
I can't say anything about cyan yet, because I just updated lol

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Question: Nokia Care

I have sent my first device in under warranty, first time I have ever had to do it. I am wondering what have your experiences been with Nokia Care? Also, any insights to Microsoft Warranty services since now its one company.

Answer:Nokia Care

It depends region to region. Here in my country it's acceptable service. They do repair the device but at time they just blame that your device won't be serviced under warranty because in our test we found some water droplets /internal dam sage which is not covered in our warranty policy. Not sure how well it is improved after the Microsoft deal

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A person from Nokia care asked to bring my Lumia 520 to Nokia care to make a registration to download wp8.1. He said I'll have to pay for it. Is it really necessary to make such kind of registration?

Answer:Registration at Nokia care to download wp8.1

I'm from India

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I am going to send my 925 for repair due to second microphone / headset problem. I know i have to reset my phone. May I know what / how should I back up everything so that, when I get back my repaired 925, the reload all all these data/application/setting can be as smooth as possible.
Besdies from the general backup you will teach me, I hae few more concerns in my mind
1. Do I have to setup all those facebook/email/twitter account again?
2. Do I have to setup the wallpaper, especially Live Tile arrangement again? No way to backup? (For example live title for nextgen Reader Feed, Reddit Topic live tile, spotify playlist live tile)
3. I have subscribed many newsfeed and arranged them in folder in Nextgen Reader, do I have to subscribe again and arrange them in folder?
4. What about my game progress, like "Lost Echo", "Table Tennis 3D", do I have to start all over again?

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Gosh, Nokia care! I have been waiting for cyan update for my L720 since 3 days. I still haven't received the update. And now I get it why. The last time Nokia care updated my phone to lumia black, they changed my carrier to Singapore CV, whereas I live in India. It should have been India CV.
Now what?

Answer:Nokia Care changed carrier to wrong one--how do I fix it?

Help? Anybody?

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im thinking about buying the lumia 1520 , and im wondering if nokia care is still an option for technical support ( since microsoft is taking over ) .. and i live in egypt !

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I decided to send my Nokia Lumia 930 to the Nokia Support in Germany (overheating, touchscreen problems). However I am not sure whether I should hard reset the device before sending it. On the one hand I don't want the staff there to take a look at my personal data but on the other hand they maybe need my setup to analyze the problem etc.
Thanks in advance

Answer:Should you hard reset your device before sending it to Nokia Care?

Never give your phone with your personal information to anyone would be my honest suggestion. Hard reset, remove permissions and remove the SD card whenever handing in your device.

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I can't find the way to test my flash Xenon on Nokia Care Suite. The flash is dead...
Thanks if anyone give me the way.

Answer:Can i test flash Xenon on my 1020 with Nokia Care Suita?

Originally Posted by Windows Central Question I can't find the way to test my flash Xenon on Nokia Care Suite. The flash is dead...
Thanks if anyone give me the way. Not sure if there's a way to specifically test the Xenon flash in the L1020 using Nokia Care Suite... but there's another way you can check if your Xenon flash is busted.
1. In your camera app, force the flash to "fire". For example, in Lumia Camera, I switch the flash mode to "On" instead of "Auto" or "Off".
2. Take any photo. Your flash should not fire... otherwise, it won't be possibly busted.
3. Connect your phone to your PC and copy the photo you just took to your PC.
4. Check the photo exif data. Right click on the photo and head over to "Properties", "Details"... look for Flash mode.
If it says something like "On, Compulsory" yet you didn't see your flash fire when taking that photo, then your Xenon flash is busted.
You may also want to create a Windows Central account so you could track responses to your query easily.

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Lumia 520 says
ERROR : Unable to find a bootable option. Press any key to shut dawn
How to fix it?

Answer:Nokia Lumia 520 Error: Unable to find a bootable option. Press any key to shut dawn on Lumia 520

Reset my Windows Phone 8.1 | Windows Phone How-to (United States)

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I received Lumia Cyan update yesterday for my Nokia Lumia 720. After updating I received another update which was windows 8.1 update.
I updated that too successfully. Now everything seems to work fine except the facebook app. when I started it for the first time, It asked for Id and pwd. I entered correctly and successfully logged in. Then in next window it asked for syncing my facebook account with my windows phone. This page had two buttons "configure" and "not now". I chose configure. Then moments later next page comes up which asks for "using facebook photos on your lock screen".
This page also has two buttons like previous page "configure" and "not now". Problem is none of these two buttons are sensitive. Not able to proceed further from this page as not able to press any of these buttons. When I close the app and open it again the same page comes up. I tried uninstalling and reinstalling the app but the problem persists.
Please help

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Lumia Denim update has not come yet in Bangladesh for nokia lumia 630 smartphone.

Answer:When will the Lumia Denim update come for the Nokia Lumia 630 in Asian countries?

Indeed and nobody except Microsoft and carriers know when this is going to happen. So you just need to wait till it is made available.

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can u tell me the latest nokia cyan os version & firmware version no. ???????
so that i will check that they will install correct version.

Answer:nokia lumia cyan 8.1 update for lumia 625 in india

can u tell me the nokia cyan os version & firmware version no. ???????
so that i will check that they will install correct version.

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I don't know which one I should choose: lumia 630 ' 720 or galaxy s4 mini.
What I find important:
1. Privacy
2. Speed
3. Screen
4. Battery life
5. Camera
Can you guys please help me?

Answer:Nokia lumia 630, lumia 720 or samsung galaxy s4 mini?

Go for Lumia 720 and you'll have it all. Camera is terrific. And enjoy a lagfree amazing smooth experience as compared to what touch viz has to offer.

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Recently i have updated Nokia Camera to Lumia Camera for my Nokia 1020. Lumia camera opens very slow and image also appearing as blur. Can some one please help me to recover my Nokia Camera ? I have uninstalled Lumia Camera even i tried in store for Nokia Camera app it isn't available in store.
Please help me to recover Nokia Camera app. :(
Thanks in Advance!!!

Answer:Why isn't my Lumia Camera supported on a Nokia Lumia 1020?

Can you try to find for Lumia camera classic? That version is supposed to be the same with Nokia camera.

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So... I have a Lumia 1020 (ATT), and I was trying to roll it back to Windows 8 so that I could get the Cyan update. I know I should have been patient, but I wasn't. I knew that the mini USB connection on my phone was kinda quirky, and sometimes it would connect to my computer when I plugged it in and sometimes it wouldn't (Windows would tell me that it would connect and disconnect, repeatedly, and sometimes it said it didn't recognize the device.)
So while I was trying to do the recovery, it connected and disconnected, and the Nokia Recovery Tool didn't go anywhere. I was hoping that it would but after a long while, it didn't go anywhere again. (it was stuck at 0%...)
I restarted the Nokia Recovery Tool and my Phone...but the recovery tool won't pick up my phone, and my phone is stuck on the red nokia screen.
Is there anything I can do? :(

Answer:Nokia Lumia 1020 Lumia Recovery Red screen

Oh, and I don't know I wasn't logged in. This is my username.
Please help me. I love my Lumia 1020 :(
This is all it looks like, and I can't make it do anything at all...

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It has been 2 weeks now with no sign for the update on my phone except for the settings updates from the store, when will it come out ?
Thx in advance

Answer:Lumia Cyan for Nokia Lumia 520 release date ?

If you're on AT&T, you've got it already, just check for updates. If you've got the developer preview installed, you need to use the Nokia Software Updater for Retail to roll back to 8.0 first, then update to Cyan.

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My Nokia Lumia 520 has an notification today that an phone update is available which is Lumia denim update(I'm in India).I need to know the exact size of the update as i do not have much internet data left.Please someone help me......

Answer:What's The Size Of Lumia Denim Update For Nokia Lumia 520!

Use wifi

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I have a Nokia Lumia 630 running Lumia Cyan on Cricket Wireless and can you give me a guess on when I should receive the update. Thank You for your feedback.

Answer:When will the Nokia Lumia 630 receive the Lumia Denim update?

No clue.
First, we'd have the see the rollout begin, meaning the 630 probably won't be too far behind. My best guess is 8.1 Update 1 + Denim going out later this year, albeit starting.
Second, given the track record of US carriers in rolling out updates, you're probably looking at a few extra weeks or months.

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guys i have recently updated my nokia L520 den after it my phone starts up and den shows nokia n den blank n den again nokia dis is repeatin continuosly please help

Answer:guys i have recently updated my nokia L520 den after it my phone starts up and den shows nokia n

I just answered something similar on another thread. You can go through this.
You can try to soft reset first.
Volume down and power button until the phone vibrates. Phone will restart if it works.
Otherwise -
This is from the support site -
The problem you are experiencing may be caused by a software problem on your phone. You will need to perform a factory reset to try and resolve the problem.
Please note: All information on your phone will be deleted and anything that has not been backed up will be lost during this process. If you cannot access your phone's menu, unfortunately you will not be able to back-up any data.
Make sure your phone is powered off.
Press and hold the 'volume down' button.
Press the 'power' button until the phone vibrates, then release the 'power' button.
Keep the 'volume down' button held until you see an '!' on the screen, then release the 'volume down' button.
When the '!' appears, press the following buttons in order:
'volume up'
'volume down'
'volume down'
You should see rotating gears on your screen for around 5 minutes.
Your display will then turn blank for 30 seconds while your phone restarts.
It will take several minutes for your phone to restart. Once your phone has restarted you will need to follow the on-screen instructions and complete the initial set-up process on your phone.

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Or is it not?
I have seen other colors on internet as well. Blue, pink... Are they all genuine Nokia products?

Answer:Is the white Nokia CA-189CD data cable a real Nokia product?

It's a genuine Nokia parts number... Remember you're looking at teh interwebz.

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the phone freezes on my nokia lumnia 1320.if i soft reboot it switches off till i release the power button when it restarts on its own and again freezes on the nokia logo.i tried hard reboot again and again but after the reboot it restarts and freezes on the nokia logo

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Hi there,

i would like to use GPS Navigation with my Nokia 6600 via Bluetooth GPS (Model Royaltek GPS x-Mini).
Prior usage i've to install the software on the MMC-Card of the mobile Phone via Nokia PC Suite (for Nokia 6600).

For BT i'm using the Toshiba SD Card 2 within Portege.

With the Toshiba Bluetooth Manager (3.20.01) i can discover and establish a serial connection via BT without problems.

When starting the Nokia PC Suite (that automatically "see's" the new BT Port ...) the connection failes.

Any idea ? Thanks ...

Answer:Portege R100 + BT SD Card 2 + Nokia 6600 with Nokia PC Suite ? NO CONNECT !


Unfortunately I can not give you a proper answer. The fact is that the Bluetooth works properly and notebook can communicate with the unit. Why the connection fails after starting Nokia PC suite is not easy to say.

In my opinion you should try to contact Nokia support. They have more experience with own software products and it is probably tested by Nokia. If you have a solution please let us know.

Good luck!

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Few days back i connected my lumia with a power bank,after 10 minutes it restarted and wasnt moving past the nokia logo.
After some time battery was drained.
Now when i connect my nokia to a charger It gets stuck on logo and lines appear on the screen,and it isnt saving charge.

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Windows and android started a new beginning in 2011
Windows phone 7x
Android 2.3
So in that beginning time why apps developer went to develop apps for android not for Windows phone?
. . . . . . . .
Because If in the beginning itself developer would have decided to go with windows phone instead of android.
Than today's image of widows would be different.
. . . . . . . .
Than why developer went with android not with windows to develop huge n classy apps .
Is there any term n condition by MS/Nokia for app development which Google didn't forced on apps designers?
Does MS/nokia harmed itself by putting their T&C which Google left n pulled the developers attention to do job freely.??
Hope you'll understand what exactly I wanna ask?

Answer:MS/NOKIA VS ANDROID. Does Ms/Nokia made mistake in the past for which they paid.

What was it about Android that started with 2.3 that marks it as a "new beginning"? Google Play started way back in 2008, they had a full 3 years worth of commerce and sharing the market with Apple before Windows Phone 7 came along.

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Does anyone knows when to expect Win Mobile 8.1 Update for Nokia 1020 and Nokia 1520 in the U.S.?

Answer:Does anyone know when to expect Win Mobile 8.1 Update for Nokia 1020 and Nokia 1520 in the U.S.?

Eventually, we don't know. If anything comes up it'll be written about on the front page.

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Its been over a month, since the nokia mix radio subscription renewal has been unavailable from both the online store as well as the care centres.

Answer:Nokia India, Nokia Mix Radio Renewal out of order.

Did they say what happened or when it will be available again?

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I have NSRT 6.2.55 on Windows 8.1. My Nokia 222 (RM 1136) is connected with the PC via data cable but the tool says "Could not read phone information".
I have the sd card as well so when i connect the cable, phone shows me "charge only" and "mass storage" options, on selection of mass storage, the phone is shown as a drive on my PC and data of sd card is shown so the connection/cable seems OK.
I have tried both "charge only" and "mass storage" options while phone is connected to the PC.

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error:
There was a problem signing in. check your phone's date and time settings.

Answer:Why I am unable to download apps from the Nokia store on my NOKIA C7?

Set your date and time right then...

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why nokia 215 not support whatsapp and you tube like nokia 206

Answer:Why doesn't my Nokia 215 support Whatsapp and YouTube like the Nokia 206?

Why nokia 215 not support you tube & whats app

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Hellow, Guys !
I'm trying to flash my Nokia phone Using Nokia Suite, but every time I face a problem that cause restart my System.
I face this problem both on Windows 8 64-bit and Windows 8.1 64-bit.
I"ve all updated drivers and also update my Windows.
But, I cannot solve the problem
Please, check my files and provide me useful support and I"m waiting for Your response.

Answer:BSOD while Flashing Nokia Phone Using Nokia Suite

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs. Make sure that you let the app run for at least 15 minutes (or until the app itself says that it's done).

The first step here is to check in Device Manager for the xHCI controller. If you find that it has errors, right click on it and select "Uninstall". If presented with a check box to delete the driver software, please check it. Then click on the "OK" box to remove it.
Reboot and see if the xHCI device still has problems. If not, wait to see if the system BSOD's. Finally, let us know what happens.

Update the drivers for your HSPADataCard USB Modem/Serial Device to the latest, Win8.1 compatible version. Your HSPADataCardusbnmea.sys driver dates from 2011 and is likely not compatible w/Win8.1

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are struckout don't have updates available (AFAIK).

If al... Read more

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Pretty much just the question in the title, I know this is a windows website but most people on here seem to know a lot about Nokia too!

Answer:More of a Nokia question, rather than Windows - Does anybody have any clue when the Nokia N1 tablet

I would love the N1 to be release in the US but we are just waiting to see it.

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Hi everyone, I've got T61 and Nokia 6230i. I'm not able to establish connection between T61 and Nokia 6230i via Nokia Pc Suite. When I try to connect those two devices via Nokia Ps Suite. I've got error message that connection can't be established. BT is in both devices enabled.-> IBM T61 - XP PROF ENG SP3 BIOS NEWEST VERSION-> NOKIA 6230i - OS VER. 3.89   The funniest thing is this that I can connect T61 and Nokia 6230i without Nokia Pc Suite. What could be wrong? Why I'm not able to connect via Nokia Pc Suite? How can I solve this problem? This is not a simlar problem as in post; ! ! !  Message Edited by cubus1981 on 12-07-2008 12:04 PMMessage Edited by cubus1981 on 12-07-2008 12:05 PMMessage Edited by cubus1981 on 12-07-2008 12:14 PMMessage Edited by cubus1981 on 12-07-2008 12:15 PM

Tak rób, jakby? mia? wiecznie ?y?, a ?yj tak, jakby? mia? jutro umrze?

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Dear Gurus, First, I apologize if there is a mobile phone forum elsewhere
I seem to have got into a chicken and egg situation.

Using Nokia PC suite for file transfer from PC to Nokia 7520 supernova, my problem is the bluetooth works but the USB cable CA-126, doesn't!

Nokia PC suite can communicate with my nokia 7510 supernova using bluetooth which is painfully slow.

Nokia PC suite doesn't seem to find the mobile when I use the CA-126 cable for a USB connection.

Suspecting something wrong with USB I checked the XP USB hardware and got a list of 4;
generic USB CF reader USB device
generic USB MS reader USB device
generic USB SD reader USB device
generic USB SM reader USB device

According to XP the above are all working correctly.

I did note that when PC suite was installing it mentioned USB2. Using freshdevices, it lists
as part of the installed drivers
system32\drivers\usbport.sys description usb 1.1 and 2.0 driver

I tried to run 'driver whiz'. it sticks when it is listing and comes to generic sm usb reader.

Which leaves me where I started.

My only consolation, printer, scanner, mouse, webcam, all with usb connections work perfectly.

Help if possible to get me cable connected 7520 to PC

Bye and thanks


Answer:Nokia PC suite can't find Nokia 7510 USB cable

How old is your machine?

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So what can we look forward to seeing on Surface Pro/RT with MS grabbing the mobile section of Nokia??
Will any of the apps from Nokia get a re-brand and jump to Surface?
I would be interested in the movie maker from Nokia on RT......any chance?

Answer:Microsoft and Nokia deal....did MS licence any of the Nokia apps?

This is a really interesting question. I'm not sure whether MS bought out Nokia's apps to be honest. I know the main crux of the deal is hardware related but I'm sure its been discussed how Nokia's exclusivity on their apps will most likely be dissolved, which can't be a bad things for the platform, as Nokia's apps really do stand out among the crowd. No matter if it's Nokia that's developing them or if it's MS developing them, as long as they do keep getting updated I think we're in a good position.

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i have lumia 630.when i will get update for my phone.

Answer:When will the Lumia Denim come out for the Nokia Lumia 630 in India?

We do not know only Microsoft knows and we are not Microsoft.
But it will come if Microsoft did all the release tests which are needed.

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Iam old user of nokia suite program for mobile phone connection, was using this software to connect to the internet, when tring to connect to the internet through the mobile device as modem, the Nokia Suite progame make new Numberd connection driver
(dapters) until i have reached to about Nokia driver #54 adapters!
Tring to delete all that drivers, i uninstalled nokia suite, then installed it again but the drivers still up numbers,, when i open (Network Connections) i just find 1 Nokia Connection adapter..
So how i delete this fake hidden drivers,
I mean when a new connection was made, the firewall ask to which ty off connection (Home Work Public) like Nokia Connection #50 want to connect,, How i Deltet this hidden fifty connection inside
the system??
Note: iam unable to connect again through the phone, but still nokia suite in my computer!

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Question: nokia lumia 520

when i install whatup, it got stuck with 'creating favorites'
,please share the information, how to solve this

Answer:nokia lumia 520

Try reinstalling the app. If that does not solve the issue , try a soft reset by holding volume down +lock button until your phone vibrates and reboot itself.

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When I try to make a purchase in app or in store it says "Purchase couldn't be completed try again later"

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Question: nokia lumia 635

How do I increase my contact phone number font size once already set and change phone number colour for my Nokia Lumia 635 phone?

Answer:nokia lumia 635

Not possible to change font size or color of a contact. Can you provide us with an example?

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Question: nokia lumia 820

how to install themes in nokia lumia 820

Answer:nokia lumia 820

What do you mean by themes?

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Hey everyone, Just moved from Apple to Windows and although my sim is not activated yet I can still use WIFI etc.. All the apps are on the home screen and they all say ' Attention Required - Tap Here' which when I tap, it states that I need to update my date of birth on my microsoft account which I have done - twice and it still won't update the apps and download them... Any ideas ?
My colleague who also has the same phone hasn't had any issues
Very strange

Answer:Nokia Lumia 930 help !

If u saved ur birth date. Den go to settings>email+accounts and den update Microsoft account.

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Question: Nokia Lumia 630

When I receive a long sms msg it doesn't show in the order it was sent. Is there a fix for that?

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Question: Nokia lumia 635

I'm looking at getting the Nokia lumia 635 on for att I'm on Tmobile and the att 635 is 30 dollars cheaper does anyone know if the 635 att will work with Tmobiles network

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for last three days i have difficulty in sending messages thru viber or call thru viber,or respond to messages in yahoo mail which only shows subject but no body of mail or respond to skype messages or calls
viber says: 1. oops some error occurred,try again or
2.unable to connect to viber service. check your connectivity and try again
in yahoo mail: it keeps showing downloading or sending as the case may be,
skype: message box unable to send message. it sits in the box.
i have bradband wi fi connection. whatsapp working fine
thank you for your help

Answer:nokia lumia 520 win 8.1

How fast is your Internet?

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Question: Nokia Lumia 635

My wife has just received her new Nokia Lumia 635. I have tried to transfer her contacts and SMS messages from her old Nokia Lumia 610 to the Lumia 635. The contacts transferred OK, but only approximately half of the SMS messages transferred over to the Lumia 635. For some strange reason, the SMS messages dated prior to 22 May 2014 did not transfer over to the Lumia 635.
Not sure if this is a date issue or perhaps memory, surely the memory available in the 635 exceeds thew 610!
The SMS/Contacts transfer was made via Bluetooth.
Any assistance would appreciated.
Bob P

Answer:Nokia Lumia 635

I would think it could sync messages via the account, but I dont know about WP7.
Check her messages, make sure its set to sync any time.

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Hi, I own a Lumia 520 and I'm thinking of buying Lumia 620!! What do you think? Does it lag? Is front facing camera good enough for Skype video calling? Is there any problem you get on your phone? Is it upgradeable to windows 10?

Answer:Does anyone own Nokia Lumia 620?

1) No it doesn't lag much.
2) FFC is just 0.3 mp so don't expect too much. Its decent when in good lighting conditions.
3) The only problem is terrible battery life and the heating up when using cellular data but that can be attributed to pfd.
4) Yes it is upgradable to WP10 just like all WP8 Lumias.

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My Nokia Lumia 930 has a VPN feature. Should i download a separate VPN app for other things. Is that needed. Should i enable or disable the VNP function button for home. If i turn on the VPN button on my phone then some apps are blocked with an error with my own Wifi from my house. I need help with that next i stay in different country and i want to use mine phone without ERROR.

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Question: Nokia Lumia 635

Hi I reset Windows Phone Nokia Lumia 635 and can not access the new app store

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So I must have clicked on something and now every time I turn on my new nokia lumia 630 I can't use it because there is a voice telling me what i click on and a yellow box shows up around it. how can i fix this?

Answer:Why can't I use my Nokia Lumia 630?

You have enabled NARRATOR.
You have to hold down the volume up button and the Windows logo button at the same time
See attachment how to switch it off.

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Question: nokia lumia 635

Hello Can i download a app that will lock my messages apart from the screen lock on a nokia lumia 635?

Answer:nokia lumia 635

No, I would look into Kid's Corner and Apps Corner though.

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Question: nokia lumia 720

If you had forced 3g, and you change highest connection to 2g. You will not get network. Only option is; to make change in field test.

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Question: nokia lumia 520

how to attach web cam to nokia lumia 520 ?..

Answer:nokia lumia 520

You can't. Basically web cam has software built in that gets installed on laptop/pc to work. Microsoft won't allow anything outside its OS to be installed

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I wanna exchange my Nokia Lumia 920 with 925 I currently live in Karachi Pakistan. I have my 920 in black in excellent condition looks like new. Used for almost 1 and a half year. Comment if you want.

Answer:Anyone want Nokia Lumia 920 for 925?

No one?

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Question: Nokia lumia 720

My Nokia lumia 720 camera flash doesn't go off. It doesn't matter which application i am using but the flash is always on it is turning on when i turn on my is working fine when camera app is opened,i am able to take photos with and without flash.The remaining time it is always on.

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I have Nokia Lumia 920 and I downloaded Lumia denim operative system but I don't have Cortana. Pls tell me how to get Cortana. i think region is not a problem

Answer:I have Nokia Lumia 920

If you have your phone language, phone region and phone speech settings all set to English (United States), then you should see Cortana available in your app list. If it is not, go to your Phone Settings and swipe to Applications - you should see Cortana at the very top of the list. From there, you should be able to turn the Cortana feature On or Off.

3 more replies