Computer Support Forum

stuck on middel of the game.n have to restart or shut down..

Question: stuck on middel of the game.n have to restart or shut down..

stuck on the middel of the game wen ever i connect the game.plz hlp me ot...!!

Relevance 100%
Preferred Solution: stuck on middel of the game.n have to restart or shut down..

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: stuck on middel of the game.n have to restart or shut down..

Ok, let's see...poppit, hearts, spades, etc.....hmmmm....running out of guesses the above link will get you some better answersSome HELP in posting on plus free progs and instructions 7 Medals

2 more replies
Relevance 61.91%

Just as the title suggests. After i press restart, it's stuck at "shutting down" for about 10 minutes (looks idle), and then there's a momentary BSOD and a restart. After it restarts, it gives me the option to start windows normally or in a safe mode.

My OS is W7 64 bit.
Quad core 2.5GHZ
Gforce 560 2GB


Answer:Stuck at "shutting down" after i press restart/shut down.

We need the .dmp files from a:\firefox downloads\

You should really have them set to save in the default location...

Dump Files - Upload to SevenForums

3 more replies
Relevance 54.94%

Hi All,

I have read many, many other threads that address infinite reboot loops, but none of the solutions have resolved my issue. I am hoping the community might be able to help me identify this problem.

I have just recently replaced my CPU and MB with the items listed below. After installing hardware, I ran KillDisk on the HDD, which will zero out the entire drive. The computer boots normally and will load into windows installation without issue. However, once Windows reboots to start windows for the first time, it is unable to do so. The load windows logo screen will load, and approximately right before Windows would normally load my screen goes black, the system turns off, sits off for about 1-2 seconds, and then turns itself back on and repeats this boot process. It turns off and restarts at the same time every time.

Steps I have done so far in an attempt to resolve the issue but failed with no change in the rebooting behavior:

1) removed all non-essential hardware (CPU, 1 stick of RAM, DVD drive, and Video card were the only things left), and tried reinstalling windows.

2) Swapping out one of the 2 RAM sticks I have to make sure it wasn't defective.

3) Trying to install Windows on a new harddrive to rule out that the HDD was defective.

4) trying to boot from the CD (After the initial install had partially finished) to see if HDD was related in anyway.

5) Installed a very simple DVI video card to see if ATI card may be the cause.

6) Resetting CMOS and rein... Read more

Answer:One initial Install Restart, Windows gets stuck in a restart loop

Sorry you are having these problems. You have already done the most logical things. If it's not the memory, or the video card, or the hard drive, and the only things you have changed are the cpu and mobo, then you might wonder if there is a problem with one of the two. You could always boot a live CD of Ubuntu to see how your computer responds. Or XP installation sounds like a great idea for a test.

9 more replies
Relevance 54.12%

Hey all. I have a Thermaltake V5000D case that has a lock on the front panel. One day I was just fiddling with the lock, turning the key back and forth (fidgeting problem I have sometimes), then it just stopped turning with the lock in the locked position and now my front panel is locked shut! I am very thankful that the the door wasn't latched or I wouldn't be able to get to the on/off button and my optical drives and stuff. But my front panel is still locked and I cant get to my fan filter. Also, my door wont latch shut because the metal latch on the lock is in the way of it closing all the way. This is very annoying and is going to suck when I have to move my tower around with the door swinging away.

I've tried turning the key in every position possible with every amount of force in my hand. I actually bent the crap out of one of my keys and cant completely straighten it out now. I've tried picking it and examined it with a flashlight for any obstructions in the hole. The next thing I can think of is mabye WD-40 on it because it seems the little levers in the lock are getting stuck when the key pushes them in and they dont come back down on top of the key. But I would like to ask you guys to see if anyone has ever had this problem and/or if you have any ideas to fix it. Thanks in advance!

Answer:Help! PC Case lock is stuck! Door is stuck shut!

Love to help but sadly thermaltakes website is not helpfull in schematics or decent pics of the area of the lock.... only thoughts I have are can you take the side panel off on the side nearest the lock and see if you can force the hook up? ( doesnt look like you can from another pic I searched for as the front panel is too flush to the side )

If you can from the inside of th ecase see the back of the lock its latch-hook is only attached by a big screw from the looks of it and if you could unscrew it you would get access to the front I have no doubt.

the pics I was looking at ( 8th one down )

Sadly appart from a locksmith, this is the only suggestions I have at present.

4 more replies
Relevance 50.43%

my 86 year old cousin asked me to try and help her with her Candy Crush game Level 277. So I signed on FaceBook with her information and played her Game. Well when she signed on her Facebook page later that night it brought up my game of which I'm on Level 311. Last night I played my game just to see what would happen and my icon moved up the map when I passed the level but she is still at level 311. My game is fine. Hers is messed up as it presents itself as mine not hers. She is still on with my friends and she wants her game board back. We had a Half series of Freaky game switch. She switched but mine is fine. Her Facebook page is still hers but her candy crush saga is not. My computer is a Windows 10 not sure what hers is as she lives in North Carolina and I Live in Florida. I also played her game on my IPad. Which I believe is an IPad 2 not sure though.

More replies
Relevance 48.79%

i have a problem.. i cant shut down/restart without telling the computer to do it TWICE.... the first time, it seems like all the applications are shutting down, but does about half the job. Some apps are still up. The second time it shuts down/restarts... any way i can fix this annoying problem?

PS i have windows XP fully updated from windows and its an Emachines T2080.........

Answer:Help with shut down/restart

11 more replies
Relevance 48.79%

my computer restarts when i tell it to shut down

i've done some searching but cant find the issue

help plz?

Answer:Restart instead of shut down

i think it has a virus...... but probably not.... hmmmmm...... try to search to this forum to how to make log file and post it in here so the experts will know what is the problem....

1 more replies
Relevance 48.79%

I've had a few problems with a re-installed XP program, now my "shut down / restart" options don't work - I have to switch off the power each night manually. Surely this can't be good ? Any solutions come to mind please ?

Answer:XP won't shut down or restart

6 more replies
Relevance 48.79%

Hi all

My pc will not shut down it only restarts??

have tried power options didn't work

command prompt turn off fast boot didn't work

new power plan didn't work

and just using the power button on the pc worked for 10 round or so and now not working

any ideas??


Operating System
Windows 8.1 Pro 64-bit
Intel Core i5 4670K @ 3.40GHz Haswell 22nm Technology
8.00GB Dual-Channel DDR3 @ 799MHz
ASRock Z87 Extreme6 (CPUSocket)

Answer:Can't shut down only restart

Just throwing an idea out there since there has been no response to your problem ... have you tried system restore? Can you identify when the problem started? Try a restore back to a state before the problem occurred if possible. Another idea is to try sfc /scannow from the administrator prompt. That should indicate if you have any corrupted files and attempt a repair. It takes a little while to run, so be patient and DO NOT INTERRUPT IT.

4 more replies
Relevance 48.79%

this is probably a usual prob with xp but i have run spybot and avg and the pc logs off but doesnt shut down just hangs
any ideas

Answer:xp won't shut down or restart

Have you tried a system restore?

5 more replies
Relevance 48.79%

The Turn off Computer button connected to the Start Button doesn't work.
If I want to restart I need to push the restart switch on my machine console. If I want to turn off the computer I need to pull the electrical plug.

Please help


More replies
Relevance 48.79%

I've had my windows 8 computer since December and for the past month or so it will not restart or shut down unless I do a hard shut down with the power button. When hitting restart it starts to shut down, then comes up with "restarting" screen and just stays there, never moves from there. On shut down it just freezes after closing down windows. Any idea how I can remedy this? It can't be good always shutting down via the power button. I haven't added any new programs at all so not sure why this started happening.

Answer:Won't restart or shut down

Start Task Manager. Click on the Processes tab.
Start shutdown and watch the Task Manager window.
See what processes don't go away.

After a bit, start closing them one at a time until shutdown completes on it's own. That will tell you what is hanging up the process.

10 more replies
Relevance 48.79%

Need help. I ran Spybot and Ad Aware. I am running AVG virus. The machine runs XP. Thanks for taking the time to review my log.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 9:47:23 PM, on 8/18/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16876)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\System32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Lavasoft\Ad-Aware\AAWService.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\PROGRA~1\AVG\AVG8\avgwdsvc.exeC:\Program Files\Symantec\pcAnywhere\awhost32.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\PROGRA~1\AVG\AVG8\avgrsx.exeC:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxMediaDB.exeC:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exeC:\WINDOWS\System32\ScsiAccess.EXEC:\WIN... Read more

Answer:PC won't shut down or restart

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Relevance 48.79%
Answer:Shut down not restart on XP Pro

For some reason my computer has stopped shuting down and has decided to restart every time it is shut down,can't find anything in Bios, any Ideas are welcome.

3 more replies
Relevance 48.79%

In XP Pro when I hit start - 'turn off computer' - 'restart'.....nothing happens till i do it a second time. Same with shutting down.

Answer:can't restart or shut down first try

For shits and giggles try doing it from taskmanager, press ctrl-alt-delete at the same time on your keyboard, click 'shutdown' tab at the top, and click restart

2 more replies
Relevance 48.79%

When attempting a shut down, the process "Windows Logon Application" uses 100% of one CPU core, and the computer does not shut down. When I try to end the task, it asks if I want to abandon unsaved data and shut down. This is happening every time I go into Windows now. I used the reset button last time, and again it wouldn't shut down. I had to hold in the power button for 10 seconds to turn it off, but I can't keep doing that. Already had a look at power options.

Answer:Can't shut down or restart

Hello Aeed, and welcome to Eight Forums.

Are you closing and saving any windows that you have open before shutting down the PC? If not, then that could cause your PC to hang at shut down while it waits on the window(s) to be forced closed.
If so, then turn off Fast Startup as a test to see if that may be the issue.
Fast Startup - Turn On or Off in Windows 8
Hope this helps,

26 more replies
Relevance 48.79%

i am running xp service pack 3. i cannot shut down or restart the computer from the start menu. i have to press the button on the tower. there is no error message. the computer simply continues to operate normally. this is driving me insane. i've been searching for a solution for a month with zero success. system restore has no effect. i haven't noticed any other issues. any ideas?


Answer:xp sp3 will not shut down or restart

6 more replies
Relevance 48.79%

PC will not shut down AND smoothly restart for Updates (Windows or Norton AV).I see "Windows is preparing updates" "Do not shut down your PC" but Windows just shuts down. The PC must be manually restarted AND the updates are NOT installed. Vista DOES restart with the Desktop button. But not with the Windows Update icon or the Norton Anti-Virus icon. This is a VERY RECENT problem. Since a few days ago. Since the most recent Windows Update Failed after several attempts.Windows "Restore Points" also do not work. I can only choose the MOST RECENT restore points. But it's a moot point. The restore point does not work anyway. This is an OLD problem.I just gave up. I have good and recent Back Ups on external drives. (Don't want to go there.)Internet Connection is 30 Mb, Primary Local Vendor. HP Pavillion, Vista Home Premium, AMD Phenom X4 9650, 8 Gig Ram, 640 Gig WD Hard Drive(1/3 capacity) Note: This is a US Computer operating in Japan. The Corsair (550 W) Power Supply automatically adjusts for this electrical current. Japan Current is 100V 50Hz. (Or 60Hz depending on E or W location)

Answer:PC Will not shut down AND THEN restart

Additional Information for above question: The Failed Windows Updates were: Security Network, Framework 4, for Microsoft Windows . . . Vista . . . for x64 Systems. There are 3 updates 3.6 Mb, 27.7 Mb, and 37.7 Mb. Published 8/9/2011. The internet connection has worked well for updates in the recent past. (But perhaps it cannot handle 65+ Mb.)

2 more replies
Relevance 48.79%

Hey guys & girls,

I've been experiencing quite a few difficulties with my PC and have been trying all sorts of packages/software that I've seen suggested on other threads.

I seem to have fixed most of my problems, but... (isn't there always a but!). My Pc won't shut down or restart. I do the usual 'start' 'turn off computer' (or restart etc) but the Pc just won't shut down?!?!

However if I go in to task manager and manually close these>>> mdm.exe & mmx.exe then I can shut down/restart. On another thread I found out one of those exe's causing me the problem is some sort of debugging thing that can be disabled (which I've done) but both of these exe's still appear/start up each time I'm on and cause my hassle...

If anyone has any ideas or advice I'd be most grateful.

Thanks in advance,


Answer:XP Won't shut down/restart....

Here's a link to a troubleshooting guide for shutdown problems:

It has work for me and good luck.

3 more replies
Relevance 48.79%

Before you go saying do a virus scan, it's a brand new install.

Dell Precision M4300, Intel C2D 2.0ghz w/ 2gb of RAM.

Installed XP Pro SP3 along with the following, just like 1,000 other computers I installed the same setup on:

Flash 10
Reader 9
Java 6
Office 03
07 Converter

Safe mode works fine.
Safe mode with networking works fine.
Anything else doesn't.

I edited the registry with a tip I found on google where the system will auto-shutdown processes that are hung. So we know it's not a hung process.

I doubt it's the drivers because I'm typing from an M4300 right now that I set up along side this one. I used the same pack of drivers.

Why is this one giving me issues??

Answer:XP won't log off, shut down, restart.

It could be that there is a different chipset on the mother board. Could have a newer Northbridge or Southbridge. Could be that the image itself didnt take. Which is not uncommon when ghosting that many machines that the image isnt accepted on 1 or 2 machines.

Could be that there is 1 part that is different that the image doesnt like and those drivers are what are causing the issue.

Are you 110% sure that the machines have every single part from the mobo to the sound card to the video adapter all EXACTLY the same. Not a single item different.

Cause without saying that, there is no way to say for sure that the image will be accepted without fault on every machine. Just because it is a M4300 doesnt mean that it doesnt have a different setup. Be it a different video adapter, northbridge or southbridge that can easily affect the image cause the drivers on that image do not match.

You best option is going to be either reimage, or to trouble shoot the shutdown.

Windows XP Shutdown Troubleshooter

2 more replies
Relevance 48.79%

My new computer, running XP SP2, generally works fine. However, 9 times out of 10, when I try to log off or shut down at the end of the day, nothing happens. I've trying all the different ways of shutting down I know of (Task Manager, Start Bar, etc.), but nothing has any effect. I can only turn off the computer by manually hitting the power button. And 1 time of of 10, this doesn't happen and I can log off without difficulty. Weird. Can anyone advise?

Answer:Can't Log Off, Restart, or Shut Down

8 more replies
Relevance 48.79%

Setup: Win 7 home premium 64-bit laptop, i7 3610qm nvidia geforce gtx 660m

When i try to restart or shut down via start menu nothing happens. If i then click on the taskbar explorer crashes, when restarted a new one opens but the old one is still visible on the screen though i cannot interact with it. There are now two explorer processes running, the initial one that seems to have crashed cannot be terminated.

If i boot up into safe mode i can restart/shut down with no problem.
I have removed all peripherals and tried both on battery and on mains.
I have run scans with mbam, sas, spybot s&d and removed everything it suggested, though there was nothing significant discovered as far as i can see.
I have run a checkdisk on C: to no avail.
My graphics card drivers are up to date.
The only thing i have installed recently is a codec that allowed me to view .nef (nikon camera RAW image format) files, which i have now uninstalled, the problem persists.

Any help is appreciated.

Answer:Can't restart/shut down

Hi a couple of things you can try 1 see link How to perform a clean boot in Windows
and 2 system restore to a point when it worked without issue

19 more replies
Relevance 48.79%

Hi, For some reason when trying to restart or shut down my W2k Pro the OS does nothing. I am using a laptop, it hibernates okay but just can't seem to get it to shut down properly. I have checked the power options and there isn't anything looking strange there. Any ideas?Thanks.

More replies
Relevance 48.79%


Answer:Pc restart when i shut down

i used to have same problem before try installing new xp on your computer and if didnt work ,maybe u need to change your casing with new one.

2 more replies
Relevance 48.79%

Love this forum and always thankful for the help here. Hopefully this is an easy one.
I was able to solve this issue by resetting the BIOS to defaults. That did the trick. Thx for looking.

Fresh install of Vista Premium/Ultimate and most everything seems to be running fine. I'm relatively new to Vista so I guess I'm unsure how to fix this issue.

When I shut down the PC (Start>Shutdown), the PC will indeed shut down. All system process/hardware shuts down. The problem is, when I restart the computer after this shutdown, it will not start up. That is, all of the hardware in the computer is running, but I can't get the welcome screen. I just get the monitor telling me it's on power savings mode. I can wait forever and nothing more will happen. If I then hit the restart button, then everything comes to life. It will bring me to the screen saying windows was not shut down properly then options for safe mode etc etc. I start windows "normally" from there.
I also noticed a similar problem in sleep/hibernation mode. If the computer went to sleep I was unable to wake it. I could hear the PC running but nothing would happen. I would have to hit the restart button in order to get things going again. I recently adjusted the power savings mode so the PC won't sleep.
Any ideas as to what I can check?

Many thanks!

More replies
Relevance 48.79%
Relevance 48.79%

Every time I shut down, windows XP Home SP3 restarts. The only way to shut down finally is to hold in the satrt button for several seconds. Any ideas,plase?

Answer:shut down - restart

Troubleshoot XP Shutdown Problems (MS) - Troubleshooting Windows XP Shutdown Issues - Louis

1 more replies
Relevance 48.79%

Please...any advise would be great...I was using my internet explorer when it froze. I tried the ctrl-alt-del and that didn't work. I let it sit for 10 or so mins and nothing. I powered down the computer and restarted it. It comes back on, but brings up the screen letting me know that it was improperly shut down and that I need to pick a start up option (i.e. Normal mode, Safe mode, etc). I have tried them all and Windows will try to start up but then just continually go back to that screen. I don't know what to do. Any ideas.....

Answer:XP shut down, now won't

I also wanted to mention that I have not installed or updated any programs recently. I know that is one of the common causes.

2 more replies
Relevance 48.79%

I am having a problem with my computer it an XP it won't shut  down or restart. Any suggestions on what to do?

Answer:XP will not shut down or restart

Now I have another problem on my XP I downloaded service pack 2 from microsoft it rebooted and now it just keeps rebooting it's missing winsrv that's what it said when I disabled automatic reboot.

6 more replies
Relevance 48.79%

Hye, my cpu was shut down and restarting by it self... ive done cleaning the fan.. its okey for a while, but then its shut down again and its said that the windows having problem and shut down it self.. i already tried safe mode, still shutdown and restart.. and also last kn0wn c0nfig..still the same... >.< what should i do.. and there is no BSOD...btw, im a noob at cpu, sry if it took times for me to understand...

Answer:CPU Shut Down and Restart on its own

See if you can disable the instant reboot.Windows XP Boot Problems & Edits

6 more replies
Relevance 48.79%

My computer won't shut down or restart. I'm using Home XP. It won't turn off with the power button, I can reboot with the reset button. When I click shutdown or restart, the dos prmpt flashes, then the hourglass appears for a few seconds, then it just sits there. Thanks

Answer:Won't shut down or restart

hi sinnerT, Welcome to TSG !!
What OS are you running?
Just this just start happening?
When you select shutdown or restart what does the pc do?
Can you turn it off by the power button?
Try looking in Power management, selct home/office and select never on the monitor, cpu, and hard drive boxes at bottom. Apply and reboot.


1 more replies
Relevance 48.79%
Question: Shut down/Restart

What is the difference between Restart and Shut down and starting again with the button on your computer? What I mean is; does the operating system do something different other than I have to push the button on shut down? i.e. after a update does shut down and starting with button on tower do the same thing a hitting restart?

Answer:Shut down/Restart

Using the power button on the PC has the potential of disabling Windows permanently.

9 more replies
Relevance 48.79%

It must be something very little but i m not getting it. Wheni shut it down from windows it starts again after a few seconds like i restarted. I have tried it with two different versions of Xp Home and professional but didnt solve the case.
I know its something very little but dont know where to start digging.

Answer:Why does it restart when i shut down.

check in your bios. Probably something in there

3 more replies
Relevance 48.79%

I just reinstalled Windows MCE 2005 on my friends Dell Inspiron 6400 using the reinstall cd. Everything was fine for a few until I went to reboot it but it just hangs on an empty desktop screen and won't shut down or reboot. The only things I have installed are the drivers for that model downloaded from Dell using the service tag. Any ideas?

Edit: In my haste, I failed to restart after installing each driver pack. Might that have caused this?

More replies
Relevance 48.38%

What do i need to to get shortcuts on my desktop?

Answer:Shut down and restart shortcuts..

google ? did you try it?

i did for you i guess.....check here

1 more replies
Relevance 48.38%

Thus cann't install any Microsoft OS. While trying install even Redhat 9/Fedora
Core 5 total installation is over uninterruptedly. While reboot, it reboots but
the PC cann’t start with newly installed Linux. Instead message comes:
“Reboot & Select proper Boot Device
or Insert Boot Media in selected Boot Device & press a key”

I tried interchanging the RAM & HDD, but all in vain
I used the HDD in another system; it works fine.
CPU:Intel P-4 3GHz GRANSDALE 2MB Cache
MB:Prescott 800 Asrock 775i65GV with 82865G integrated graphics controller
RAM:ZION PC333 1 GB & KINGS PC333 256
VDU:Samsung Samtron 45Bn(H:30-55KHz,V:50-120Hz)
HDD:80 GB Seagate ATA Baracuda 7200.7(Firmware:8.01)
20 GB Seagate ATA U Series 5(Firmware:3.35)
SMPS:Frontech Pisces 400 Watt
CPU Temp.:72-89 degree centigrade/ MB Temp.:29-42 degree centigrade
CPU FAN Speed: 2615-3148 RPM

More replies
Relevance 48.38%


I have a problem that i cant get rid off. I am running XP and have an ATX case and mobo.

Every time I shut the computer down it will restart itself after about 5 seconds. It dose the same if i put it to hibernate.

I have done a complete system restore but this has made no difference.

Has anyone any ideas???

Answer:Computer will restart after shut down

6 more replies
Relevance 48.38%

About 2 weeks ago my computer started doing random shut downs and restarts. No BSOD.
When rebooting it goes through a chhdsk, fixes some files and goes into win xp. Virus programs didn't show anything.
A few times it would go through this cycle again as soon as win xp started. Other times it would be OK for a while and do it again. Or it would be OK for a day or 2.
Even after the machine was shut off for a couple of days win xp made it to the desktop and shut down and restarted after chkdsk and was Ok for a while.

Thanks, glass

SP 3

More replies
Relevance 48.38%

I haven't used this computer in about a month, but it doesn't shut off/restart when I start windows 7. It just says "computer is shutting down" and stays that way. A few things:

- I put my flashdrive in the usb and left it in today, but had the same problem without the flashdrive

- It will shut off at the log in screen, but that is it.

What did I do to cause this, and what do I need to do to fix it?

Answer:Windows 7 & won't shut down or restart

Try this Microsoft "Hotfix":

1 more replies
Relevance 48.38%

I started out with a flashing battery icon. Ran diagnostics to see what it could mean. No problems were found. I contacted Dell. They sent out a tech who said I needed a new battery. Replaced the battery. New problem appeared. System was getting stuck in between sleep and hibernate. Dell sent another tech who replaced the motherboard and the heat sink. Did not solve problem. I changed power settings so system would never sleep if it is plugged in. Now I find that I cannot restart. System just shuts down, I have to start it again by pressing the power button. Dell tech walked me through deleting two partitions and re installing the OS from the recovery disk. Still can't restart in the normal manner. Thankfully I have an extended hardware warranty.  Dell tech support is "researching the problem."

Answer:System won't restart. Will only shut down.

I would leave it up to Dell to resolve...and not solicit 3d-party info on a system where Dell is already researching the situation.

1 more replies
Relevance 48.38%

My computer will not shut down or restart. Here is my notepad log of the tasklist. Can you help me?

Image Name PID Session Name Session# Mem Usage
========================= ======== ================ =========== ============
System Idle Process 0 Services 0 24 K
System 4 Services 0 296 K
smss.exe 336 Services 0 1,228 K
csrss.exe 504 Services 0 4,908 K
wininit.exe 572 Services 0 4,852 K
csrss.exe 596 Console 1 39,116 K
services.exe 628 Services 0 8,216 K
lsass.exe 652 Services 0 11,436 K
lsm.exe 664 Services 0 5,720 K
winlogon.exe 700 Console 1 7,780 K
svchost.exe 796 Services 0 11,976 K
WtuSystemSupport.exe 872 Services 0 6,408 K
svchost.exe 920 Services 0 10,904 K
MsMpEng.exe 992 Services 0 115,748 K
DpHostW.exe 392 Services 0 28,112 K
atiesrxx.exe 508 Services 0 4,372 K
svchost.exe 820 Services 0 13,920 K
DpCardEngine.exe 1060 Services 0 7,588 K
svchost.exe 1092 Services 0 85,884 K
svchost.exe 1120 Services 0 7,880 K
svchost.exe 1152 Services 0 24,508 K
audiodg.exe 1228 Services 0 22,200 K
svchost.exe 1264 Services 0 5,436 K
atieclxx.exe 1424 Console 1 5,816 K
RTKAUDIOSERVICE64.EXE 1600 Services 0 5,308 K
RAVBg64.exe 1624 Console 1 12,936 K
svchost.exe 1652 Services 0 10,032 K
spoolsv.exe 1968 Services 0 15,440 K
svchost.exe 2004 Services 0 10,008 K
SASCore64.exe 1352 Services 0 4,428 K
AERTSr64.exe 1692 Services 0 3,016 K
mDNSResponder.exe 1848 Services 0 5,864 K
officeclicktorun.exe 1824 Services 0 16,936 K
CreoSvc.exe 1216 Services ... Read more

Answer:Computer won't shut down or restart

Do you mean it restarts after shutdown by itself or if it won't start, how did you post here?

4 more replies
Relevance 48.38%

I have an HP a6755y.

Last night I plugged in a USB card reader for my camera and the computer shut off.

Since then, I haven't been able to turn it back on.

I tried disconnecting everything, switching outlets, and and even using a different power chord. Nothing works.

The light on the back of the computer is green, yet nothing will turn on.

What is the problem?

Answer:My computer shut off after using USB, won't restart

Does the fans (i.e. CPU fan / PSU fan etc.) turns when you hit the power button?

Is this the system you have?

How old is this system? Please ensure that there is no dirt on the motherboard.

Are you comfortable about disassembling your system in case the above suggestion doesn't work?

6 more replies
Relevance 48.38%

Hello Folks. Every time I try to close win xp from the dialogue box it runs a restart? can anyone advise me as to what to do.

Answer:shut down on a restart loop

6 more replies
Relevance 48.38%

For about 2 months, I have had to either do a forced shut down or restart to accomplish either, the system just will not restart or shut down, using the start/ turn off computer sequence. I have started in safe mode which will shut down, if I remember right, but normal mode still doesn't function correctly. No error messages are presented. the blue screen saying windows is shutting down just stays, even overnight.

Answer:Computer will not shut down or restart normally

Troubleshoot XP Shutdown Problems (MS) -

See "The Computer Stops Responding..." section., see "Shutdown Does Not Complete" section.


17 more replies
Relevance 48.38%

Ever since I installed a USB 2 port to my machine, I can't get it to shut down using XP. I have to manually shut it down when it "blinks". That is the time between when it shuts down and restarts. Any thoughts on what to do other than removing the USB 2?

More replies
Relevance 48.38%

Hey guys, I'm back with another question.

My desktop PC has recently been giving me trouble while shutting down or during the shutdown phase of restarting.

What happens is that the monitor goes black, into standby mode. Then the desktop itself starts to beep. Not the monitor, but something inside the case. It goes like three beeps, then 3 second silence, then three more beeps. This happens for like 5 minutes. Then the beeps will get very fast, and it will go silent. However, afterwards, the computer just sits like that, still powered on, fans running, cpu working, but nothing will happen. THe monitor looks like it is still in standby, but moving the mouse, hitting the keyboard, I get no response. At that point I can only do the hard shut down, by holding down the power button, which gives me the shut down improperly message when I turn it back on.

Incidentally, I also cannot go into standby mode, it will go black, then the fan will suddenly go very fast, and the computer will turn on again.

I have a HP Pavilion, Nvidia 8800 series, intel viiv, on windows Vista home, service pack two. Also, everything else works fine.

Thanks in advance for any responses, and let me know if you guys need more info.

Answer:Can't shut down or restart computer!

If anybody has an answer, I'm still looking. And let me know if i wasn't clear.

6 more replies
Relevance 48.38%

Dell Precision T-3400. Vista Ultimate. New 500 GB HD.

It doesn't restart or completely shut down unless unplugged and restarted.

How do I fix it?

More replies
Relevance 48.38%

For whomever is out there, I have a problem concerning my computer's ability to restart/ turn off. The thing is, I noticed something strange last night with the computer last night. The first main concern was a windows security 2012 rogue virus trying to take control of my computer. I noticed that when I shut down the computer, the screen turned off as normal, but the cpu kept its green light and was still running. I had to hold down the power button to force turn it off. Fortunately, I used this link from this site to take care of the rogue:

Note that I did not use rkill or do a followup after running Malwarebytes. Plus, I receive a random pop-up maybe once per hour.I am also hearing a random doink sound that you would normally hear when clicking at an unavailable partwhen not even doing anything with the computer.
But anyways, I now have full control of my programs and internet and stuff, Which is good. But, all is not completely ressolved. I have to still deal with the problem which I believed was accompanied by the rogue at first, which was not being able to restart or fully turn off my CPU without forcing it off. I don't know why this is happening. Can someone tell me what the deal is and can it be ressolved internally or will it require repairs from a technician. Please let me know as soon as you can. Thank you.

Note: Used Malwarebytes to kill off the security 2012

... Read more

Answer:CPU unable to restart/shut down normally

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

3 more replies
Relevance 48.38%

I am running Windows 2k SP4. For the last couple of days I have been unable to shut down the computer. Every time I click "shutdown" I get a "restart". I am running this on a laptop, so short of removing the battery or letting it run down, i don't know how to turn the computer off.
If I do remove the battery, will this affect anything on the computer i.e. will i do any damage? I don't think so, but I'd like to have confirmation.
I have run Norton Anti Virus with no ill results, and also the freebe on MacAfee.
What o I do now?

Answer:Shut down returns a restart

6 more replies
Relevance 48.38%

Preface: I've had my yoga for over a month without any major issues.  This is my first annoying problem. I see I had a recent auto windows update today. Now I can't shut down or restart the computer. If I hold theh power button down, it just puts my computer into sleep.  I tried to uninstall the windows update but it won't let me without restarting the computer. Ha! Also, I ran msconfig and turned off all non microsoft. That did nothing. Mabye that should have been done for installing the update.  Not possible with auto update running. I'm stuck.  Advice would be appreciated.  Hopefully, I'm the only one with this issue after the recent update. UPDATE: After trying a system restore and it failing, I noticed that my widows update were somewhow now uninstalled. So, I reinstalled windows update by disabling non microsoft services in msconfig and it istalled sucessfully. More importantly, shut off and restart are now working.

More replies
Relevance 48.38%

As of late my pc won't shut down or restart.  It will clear out of desktop and will display the familiar light blue background with a message stating that Windows is shutting down...  But it doesn't.I have a Gateway PC with Pentium(R) 4 CPU 2.80GHz; 2.79GHz, 1.50 GB of RAM.  Microsoft Windows XP, Home Edition Version 2002, Service Pack 3.  I use Kaspersky Security.Please let me know if I should post more information about my pc.added after posted: I just spoke to my wife about this and she said hers is behaving similarly.  We switched to AT&T wireless internest last weekend.  Could that be holding something up?

Answer:System won't Shut Down or Restart

Does Windows shut down in Safe Mode?

3 more replies
Relevance 48.38%


Have a small problem, If my system is up and running for long period of time and on some occasions I need to restart or shut down, I get window that pops up saying ( end program MCI comand handling window ) I then have to click on end task a few times inorder for my computer to shutdown or restart. I have an idea what it is and I've done lots of search's with no clear answer on the problem nor a fix.

Any suggestions would be grateful


Answer:Can't shut down or restart windows xp Pro.

Do you have XFire? For some reason that happened to me and then I had to uninstall XFire breifly and after I uninstalled it, my machine could shut down fine. Once I reinstalled the problem came back.

2 more replies
Relevance 48.38%

On some occasions usually when I click on a link from one website to another, my PC shuts down and then restarts ...... all by itself!It has happened also at other times but I cannot recall the exact details. Anyone know why this is and how it can be fixed?Windows XP Home Sp2 - 3 GHz P4 with HT - ATI Radeon 9200Thanksgeedad

Answer:Strange shut down and restart

right click 'My Computer' - 'System properties' - 'Advanced' -'Startup and Recovery' - 'Settings'on System Failure - is Automatically restart tickedcould be the page you are accessing violates some protocol and the computer is doing this action

6 more replies
Relevance 48.38%

hi everyonePlease i need your help.nearly one month ago i format and reinstall windows xp sp2,it is working perfectly well.From 5 days ago,everytimes i tried to restart or shut down down,it freeze on the blue screen saying:windows is shutting downnothing happened.i waited for 10 minutes for the computer to shut down nothing happened.-Everytimes i want to shut down my pc i have to switch it off from the case.-Everytimes i have to restart my pc,when it reach (windows is shutting down) i have to click a button in the case and restart from the the case.I have:windows xp sp2,1.5 GB memory,direct x 9.2,2 mbps adsl,256 mb radeon X800 graphic card,asus K8V se deluxe motherboard.The computer is working normally except these 2 problemsCan you please help me.Thank you so much for your help in advanceMy kindest regardsbibo

Answer:please my pc doesn't shut down or restart

Shutdown problems click hereclick hereclick here

1 more replies
Relevance 48.38%

hi running os win98se, norton antiv 2003, just over the last few day, my comp wont shut down or restart, it sits frozen for an age then all i can do is switch of at the front power switch, any ideas thank,s in advance

Answer:shut down/restart problems

This sounds like a problem with NAV, I have had trouble logging off before with this anti virus software, disable it in the taskbar before you shut down or restart the computer, make sure all of the options are set to default, I know that msconfig is not avaiable in Win 98 se which is a real shame, anyway try this, let me know how you get on, reagrds, Rhuddlan.

2 more replies
Relevance 48.38%

I am working on a friends computer running XP PRO. When shutting down ie, clicking the Turn Off button, Windows always reboots as if Restart was selected. Any help appreciated, as always,


Answer:Shut down leads to restart always

9 more replies
Relevance 48.38%

I have a Toshiba Satellite laptop. I just put in a new hard drive and installed Windows XP with the Toshiba recovery discs that came with it. When I try to shut down computer, it restarts instead. It will also restart when I click on hibernate. Any ideas?

Answer:Computer won't shut down only restart-XP

zx2max said:

I have a Toshiba Satellite laptop. I just put in a new hard drive and installed Windows XP with the Toshiba recovery discs that came with it. When I try to shut down computer, it restarts instead. It will also restart when I click on hibernate. Any ideas?Click to expand...

Do you have Roxio?

5 more replies
Relevance 48.38%

I was using an Android Novo
10 tablet when it messaged "power off" and then shut down.Now
it won't restart, shows an
empty battery icon then the Green android logo
then blank as soon as I release the start button.
Tried the re-set to no avail. Charger tests OK and power onto the board so not the socket. I would have
expected it to run direct from the charger even if battery failure.

Answer:Tablet shut down and won't restart

Scroll all the way to the bottom of this link, perhaps the answer is there?. click here

7 more replies
Relevance 48.38%

My shut down, restart and log off on the start menu do not work. I can sleep and hibernate but not shut down etc. Any ideas why this is happening or how to fix it?

Answer:shut down and restart not working

Check if they work in Safe Mode and let us know :-

1 more replies
Relevance 48.38%

Thus cann't install any Microsoft OS. While restart after copying files during install, the PC shuts down. If Start PC with power swith on & dont select CD as boot media message comes:
?Reboot & Select proper Boot Device
or Insert Boot Media in selected Boot Device & press a key?

I tried interchanging the RAM & HDD, but all in vain
I used the HDD in another system; it works fine.
CPU:Intel P-4 3GHz GRANSDALE 2MB Cache
MB:Prescott 800 Asrock 775i65GV with 82865G integrated graphics controller
RAM:ZION PC333 1 GB & KINGS PC333 256
VDU:Samsung Samtron 45Bn(H:30-55KHz,V:50-120Hz)
HDD:80 GB Seagate ATA Baracuda 7200.7(Firmware:8.01)
20 GB Seagate ATA U Series 5(Firmware:3.35)
SMPS:Frontech Pisces 400 Watt
CPU Temp.:72-89 degree centigrade/ MB Temp.:29-42 degree centigrade
CPU FAN Speed: 2615-3148 RPM

Answer:Shut Down my desktop PC while Restart

you need to change your bios to boot form hdd first instead of from cd rom try that and tell me how you get on

4 more replies
Relevance 48.38%

my computer does not shut down but it restart when i click on shutdown button

Answer:my computer restart when i shut it down

milanpaliwal, there's an option (in control panel>power options I think ?) to have the machine restart or not. Perhaps you need to deselect?HTH.Ed in Texas.

2 more replies
Relevance 48.38%

clicking on start: log off or shut down brings up next menu, but clicking on those choices don't have the desired effect.

Answer:wont shut down, restart, or log out

Try START>RUN type in MSCONFIG in box>OK > when screen comes up (should be GENERAL tab) click on Selective Startup and remove check mark from Load StartUp Group Items>APPLY>OK..........should get popup asking if you want to reboot or continue w/o reboot and OK out.....give it a few minutes (2-4)......this may not work either, but worth a try IMO. If it reboots, hit F8 while it's booting and select "boot from last known good boot".

2 more replies
Relevance 48.38%

My windows XP will not shut down or restart. Every time I try to do so it shows the blue screen that tells me "windows is shutting down". It stays on that screen forever. I tried it again last night and this morning when I woke it was still on that screen. I have manually shut my comp down when I needed to. I usually leave my comp on 24 hours and rarely turn it off. The only time I do so is when Im gone for the weekend or I install things that promp me to restart the comp for the application to work properly.

Please help...Thanks in adavance!

Answer:Computer will not shut down or restart...Please help!

6 more replies
Relevance 48.38%

when I shutdown the computer it restarts, this has been happening for a few days, there was an error message (I don't recall what the message was or what it was about) the only option was to click ok and since then the computer keeps restarting instead of shutting down, I have searched the web to try and find an answer but keep getting stuck because I am not a computer expert so therefore cautious and get a bit confused with some of the instructions. I have tried a restore to an earlier date and I have clicked to un click the automatic restart that seems to be the advice from most websites

Answer:my computer restart when i shut it down

"(I don't recall what the message was or what it was about)"We will need the Exact error message.HOW TO: View and Manage Event Logs in Event Viewer in Windows XP,Start > Run, copy & paste > eventvwr.msc /s & press Enter.Scroll down to the last time your computer crashed and it should tell you what device/driver caused the problem?Or,WhoCrashed,Grabtxt,Event Log Explorer,MyEventViewer

2 more replies
Relevance 48.38%

I don't know what I've done but my PC will not now boot after it's been shut down. It starts the boot process but takes ages to get to the point where I need to enter a BIOS password but the keyboard isn't recognised so nothing happens. If I then press the Restart button then the PC boots fine and I can type the password and it then goes on to start up Windows XP.

A quick run down of some things that might be pertinent.

I have 2 external (USB) hard drives which I use for backup purposes
One of them powers down when the computer is off, the other is on all the time.
My BIOS is set to ignore all boot media except the hard drive.
I use a zero RAID array on my main hard drive.

Any ideas guys?

Answer:PC will not boot from Shut Down (only from Restart)


Just thought I should post to say I've discovered what my boot problem was.

In the BIOS the OnChip Audio Controller had been set to Disabled rather than Auto. I must have done this when trying to resolve a different issue (although I don't remember!) but anyway, it now boots from Shut Down and Restart so all is well.

4 more replies
Relevance 48.38%

Windows xp pro sp2 build 2600

Have installed xp Home on the system, just to see if there was a problem with the installation and that didn't fix it so I have had pro back on there ever since.

Windows will shut down closing all programs but the actual power supply, drives, fans and everything else, never shuts down. I have to manually hold the power button down to force shut sown. If I select restart, the computer never restarts, I have to manually shut down.

All updates have been applied to OS, Directx, BIOS and Motherboard.

Memtest86 ran for 8 hours, passing all 47 tests.

Any suggestions appreciated

More replies
Relevance 48.38%

hi all,

i have a problem with my laptop....Whn i shut down my laptop ,the screen keep glowing...moreover whn i try to restart thn it doesnt anybody plz tell me whts the problem?


Answer:related to restart n shut down

Please don't use the report post for technical issues. The technical and security people are very busy, and they'll get to your issue as soon as possible.

Surely, you noticed this when you were typing the report, right?
Please use this form ONLY to request a Moderator in case of a problem. Reasons can include: requesting a thread be moved or closed, report advertising messages, and problematic (harassment, fighting, or rude) posts. This is not a method of requesting technical assistance! Thanks!Click to expand...

1 more replies
Relevance 48.38%

My computer can always shut down but when I restart it, it fails to startup. It just turns on, then the logo appears and then it restarts again.

Answer:Computer will shut down but not restart

could also be the signs of a failing PSU
MAke and model age? of PC

6 more replies
Relevance 48.38%

i am running xp prof.- 512mb ram - barton 2500 chip.Just recently the p.c. randomly shuts itself down.also if you click restart' when un-installing a program etc it will not restart. when you press the power button on front of p.c. nothing!the only way it will start up is if you switch off at back for 10 sec's and then press front 'start' button.the core temp is about 71 deg and i have never messed about in the bios to increase speed etc its running at doesnt seem to bring anything upany suggestions?

Answer:shut down and restart problems?

Your Barton XP 2500+ processor is running at the wrong speed, mercedesjb, it should run at 1833 MHz, so it seems that the bus speed is 133MHz at the moment, instead of the correct 166MHz. For a processor that's running so far below par, your temperature looks to be too high, possibly causing the shut down and restart problems. Look into your cooling first then reset the processor to the correct running speed.

5 more replies
Relevance 48.38%

My computer wont shut down or rerstart
When i click on shut down it sometimes restarts or just screen goes blank

Answer:Computer won't shut down or restart

10 more replies
Relevance 48.38%

Hey, I'm having a problem i probably wouldnt care about if it hadnt previously preceded bigger problems.

Whenever i click "Start," "Shut down" and then try to resart or shut down, the computer just sits there. I doesnt give me an hour glass or freeze, it just acts like i hadnt clicked anything at all.

Does anyone know what causes this, or moreover what to do about it?

Answer:Shut Down\Restart Trouble

OS please?

6 more replies
Relevance 48.38%

Under what circumstances is it necessary to do a Shut Down, instead of restart after an update?

Did an update a bit earlier today.
I told the update to do a restart.

However, upon restarting, the "currently connrcted to" icon in te system tray had an X, which would normally indicate a problem.

However, bothe LAN and WAN were working.

I did a shut down, and the icon was cleared up upon reboot.

Seems odd, n'est-ce pas?

More replies
Relevance 48.38%

Hello guys,Yesterday it was a complete madness.Slow computer, could not launch some applications of the desktop, and cannot shut down the computer.TOday I cannot even restart it. Every single task I perform is significantly slowed down.I do not get that,I've Vista Home Premium on laptop Advent.ANy advice please.Thanks a lot

Answer:cannot shut down or restart computer

System Restore? click here Full anti-virus and anti-spyware scan?

2 more replies
Relevance 48.38%

Hi- I'm using a Dell Inspiron 546MT,amd phenomx4gb (added up to 8gb)DDR2 sdram 800 mhz,ATI Radeon HD33200 graph.
My problem is that my computer keeps shutting down by itself and restarting. I ran the Dell diagnostics and the message was, "Windows Memory test failed". I also show an error where I have a hardware problem. The computer is 3 years old. I just put a new Canon printer on. I contacted Canon and they told me to do a bunch of things and it still doesn't print very well. Anyway, I don't mean to bore you but I'm getting tired of
trying to figure these problems out. Thanks for the help. [email protected]

More replies
Relevance 48.38%

When I go to start>shut down the window looks different from the default look the screen I am getting is you have to click in the box and scroll down and select your option, I want it to be where it is 3 square box by each other if you know what I am talking about.

Answer:Shut down screen or restart help

Do you have the normal Welcome screen on logon?

Try Control Panel > User Accounts > Change the way users log on or off. Be sure the Welcome Screen is checked.

1 more replies
Relevance 48.38%

Sometimes when i try to shut down windows, instead of powering off the computer simply restarts. Dose anybody know why? I have a AMD 1ghz processor, 1.5Gb of Ram and a 80gb hard disk running Xp with SP2.
Any help would be greatly appreciated.


Samuel Blagbrough

Answer:Windows won't shut down, only restart!

Have you tried the Windows' Help Startup and Shutdown troubleshooter and enable Shutdown Event Tracker?

Use Help to access the trroubleshooter and to enable Shutdown Event Tracker.

Open Registry Editor.

Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer. You can also use the Last Known Good Configuration startup option if you encounter problems after manual changes have been applied.
In Registry Editor, navigate to the following registry key:

Click the following entry:

Assign a value of 1, and close Registry Editor.

To open Registry Editor, click Start, click Run, type regedit, and then click OK.

2 more replies
Relevance 48.38%


I've been working on my daughter's computer for the last hour or so. She has Windows XP sp 2 on a Gateway Laptop. All updates installed.

The computer will not reboot or shut down. It goes to the blue screen that says simply Windows XP - not the screen that says Windows is shutting down or restarting. It hangs and hangs and the only way to shut it down is to remove power and the battery.

I've cleaned out everything - deleted old programs, cleaned the registry, etc. etc and nothing is working.

Does anyone have any ideas?


Answer:Computer won't shut down or restart

7 more replies
Relevance 48.38%

I run XP with SP2 installed and have recently developed a problem with shutting down or restarting XP. On entering 'Start-Turn Off Computer-Shutdown/Restart' the process commences and then stops part way through. On rentering the 'Start-Turn Off Computer-Shutdown/Restart' the process then proceeds to complete ok. Any ideas?

Answer:Shut Down/Restart Problem

7 more replies
Relevance 48.38%

Any one can help me My PC spontaneosely restart after I shut it down I tried the following methods but it failed 1-( Right click my compuer - Properties- advanced- system start up & recovery - settings then Un check automatic restart )2- I changed windows for several times the issue resolved & get back again each time.

Answer:My PC spontaneosely restart after I shut it down

You've given us very little info to work with.  What are you hardware specs?  What OS?  By "I changed windows for several times the issue resolved & get back again each time.", do you mean you formatted your hard drive and then installed Windows, or what?  In other words, exactly what do you mean by "changed windows"?How this problem been getting progressively worse, or did it start suddenly?  How old is your computer?  Make and model?  Have you ever opened it to clean dust out of the inside?  Any idea what temperature your processor normally runs at?  How many cooling fans inside?  Have you added hardware components since you've owned the computer?  What's the capacity of the power supply unit in your computer?

2 more replies
Relevance 48.38%

I'm sure i've read about this problem before but can't find the previous response ...After a lot of cleaning of adware etc a couple of weeks ago - following some of the excellent advise in these forums! :-)i now have the problem where my computer automatically retarts when closing from the 'Shut Down Windows - Shut Down' selection.I'm using Windows 98.Can anyone point me in the right direction / remind me what the previous advice was?Thanks

Answer:Shut Down - Auto Restart

click here

2 more replies
Relevance 48.38%

When I shut down my pc or restart it,,,it hangs for 5 minutes trying to shut..... a message does flash up cannot read it...down and sometimes just stays in limbo and I switch off to restart....could a prog be stuck and unable to close properly etc ??....any checks I can do...did try a restore but that hanged as well... Any advice gratefully received...thanks as always

Answer:Shut down Restart Problem....

click hereWindows XP Shutdown Troubleshooter

9 more replies
Relevance 48.38%

If I go to START, then Turn of computer, I just can't Restart or Shut Down totally..The computer seems to start killings tasks etc and my desktop disappears for a sec, but then it reappears and the restart/shutting down process is no more!I also get some sort of "Windows has encountered and error" type message, but it really doesn't give any details at all.Your thoughts would be most welcome.

Answer:Just can't shut down or restart in Win XP Home :(

Just realised I've posted this in wrong forum :(

1 more replies
Relevance 48.38%

Good Morning Everyone , Got a bit of a pickle here that is driving me nuts:

Running Windows XP Pro SP3 OEM version, and for some reason I cannot get the computer to do a shutdown, restart, standby or even a logoff without forcing a disconnect from the Task Manager first. When I click one of them, it shuts down all services (Including my ability to get back to task manager, and any open programs) and sits there. I can still access the start menu and such, but nothing works, I end up having to do a hard restart via the button. Seemingly odd is that when I do a fresh install, it works until I put on the required Windows Updates, then it just starts acting up again. The most recent time I reformatted (less than a week ago) it worked fine even after I installed the most recent drivers for my hardware, but once the Windows Updates were on, it stopped working.

Here is the Hardware and Software info just in case:


-Dual NVidia 7900GS
-Sound Blaster X-Fi Fatality Series
-AMD 64X Dual Core Processor
-ASUS Motherboard


-Genuine XP Pro OEM (slipstreamed to SP3 recently, SP2 fresh prior times)
-Phoenix Bios
-No Burning ROM yet

Any ideas?


Answer:Restart, Log Off, and Shut Down issues

Hello and Welcome to TSF,

Name and wattage of Power supply unit?

4 more replies
Relevance 48.38%

Hi everyone,

I've been experiencing problems with shutting down and restarting my pc lately;

When I click "shut down"- everything goes well, then when it seems like the computer is off, it starts again. So basically it restarts instead of completely shutting down.

And, when I click "restart"- I get the famous blue screen (ugh!) and the computer freezes.

Can anyone please help?

Answer:Can't Shut Down/Restart Computer


3 more replies
Relevance 48.38%

Need help fixing BSOD. It happens everytime I restart or shutdown my computer. Uploaded the dmp files onto a zip folder. Can someone help me out

bcmwl664.sys bcmwl664.sys+3f737 fffff880`04a10000 fffff880`053d1000 0x009c1000 0x541ab957 9/18/2014 4:52:07 AM
ndis.sys ndis.sys+b2649 fffff880`0149c000 fffff880`0158f000 0x000f3000 0x4ce79392 11/20/2010 3:23:30 AM
ntoskrnl.exe ntoskrnl.exe+169f90 fffff800`02c1d000 fffff800`03204000 0x005e7000 0x54d0317d 2/2/2015 8:25:01 PM Microsoft? Windows? Operating System NT Kernel & System 6.1.7601.18741 (win7sp1_gdr.150202-1526) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

Answer:BSOD after shut down/restart

Hello, htran7228. I will try to help, but I need all of the information. Please upload the BSOD Posting Instructions (Blue Screen of Death (BSOD) Posting Instructions) and also fill out your system specs in detail please.
Please fill out your System Specs

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

The past few dump files stated

BugCheck 1000007E, {ffffffffc0000005, fffff8800583775a, fffff88003594708, fffff88003593f60}
Probably caused by : bcmwl664.sys ( bcmwl664+2b75a )
Followup: MachineOwner
This is your current driver

start end module name
fffff880`0580c000 fffff880`061c... Read more

9 more replies
Relevance 48.38%

For about 2 days now my XP hasn't been able to restart or shut down. I have ran my spywares, anti-viruses, scandisks and even system file checker but none of them have fixed it. It is probably because I had to turn my pc off due to a game crashing. Any ideas on how to fix it without re-formatting or doing a system restore?

Answer:Failing to restart or shut down

Have you tried holding in the Power On button to force a restart?

2 more replies
Relevance 48.38%

Hi i m posting this if somebody help me out to find out whats wrong with my pc.I m having a problem with Windows shut down
& restart.i cant perform these two actions either.i use to remove the power cable to shut down the pc

any help ????? thank you in advance.

Answer:Not Able To Shut Down Or Restart Windows

An outstanding XP Shutdown reference/troubleshooter:

2 more replies
Relevance 48.38%

Running Windows XP - Unable to shut down or restart - have run Hijack This and removed obvious rubbish - any help would be gratefully received

Thanks Peter

Answer:Cannot shut down or restart the computer

Take a look at this site

maybe it will help

4 more replies
Relevance 48.38%

My X220 just arrived this morning and when I first opened it there was this 'error due to improper shutdown' or something along that line. Now when I try to shut down the computer, it shuts down then after 1 second it restarts right up again. Is there any suggestion?

Answer:X220 restart after shut down

do a full factory restore by pressing the Thinkvantage Blue button during the inital laptop startup.

9 more replies
Relevance 48.38%

When starting a DVD movie my pc will shut down and restart. I've updated directx and the video card drivers, turned the refresh rate down to 60hz.
Worked before reinstalling with factory ordered cd's of this model pc from HP.
Only 48 MB of available phiysical memory. Running XP.
Thanks for any help

Answer:PC shut off and restart when starting DVD

Hi Boo Radly

If Service Pack 2 wasn't on the Restore Disks you used, head right over to Microsoft & start getting up to date. This will take a few hours, even with broadband, because you will have to keep going back to Windows Update until you are completely up-to-date with the Critical Patches. Anytime you run a Restore set, make sure your firewall, antivirus, & antispyware are installed and active before you connect to any networks or the Internet. Might run some scans if they weren't - and if you weren't up-to-date on the patches for any length of time -- you'd have been vulnerable to attacks.

This will be good for both your stability problems, and for your security. Some video drivers require at least SP1 if not SP2 to be installed for them to work properly. Not to mention the multimedia players.

Also, make sure that the "restart on error" setting is disabled, so that you can see what error is causing the system to restart [you are likely getting a "Stop" error, and the system is restarting as a result]. Go to the "Start" button, right-click on "My Computer", then select "Properties", then "Advanced", then in the "Startup and Recovery" section - select "Settings" -- and in the "System failure" section = uncheck the option called "Automatically restart".

This should help display the error next time it happens.

How much system memory do you hav... Read more

3 more replies
Relevance 48.38%

When I try to shut down or restart my computer, the screen says "SHUTTING DOWN", then the monitor will shut off, the power light goes off on the tower but the fan speed increases to maximum speed and the unit will continue to run this way until I shut it off manually. When I attempt to turn the computer back on I get the same thing, the power light does NOT come on and the fan runs at maximum speed, nothing else happens, the monitor doesn't come on or anything else, it just "hums". I am not the only person having this problem, I know at least two other people who have the exact same problem! I was told that a faulty update from Microsoft is to blame for the problem I am experiencing but I can not find a "fix" for this anywhere. Is there anything I can do to remedy this? Please help, I can not afford to buy a new computer at this time and other than the inability to restart, my computer runs flawlessly. All this trouble started about three weeks ago. Thank you for any help you might be able to offer me.

Gateway GT5473E

Windows Vista Home Premium SP2

Answer:Computer will not shut down or restart

can you bot into safe mode
as the pc starts keep tapping F8 then a menu appears choose safe mode

if that works - do a system restore
system tools>
system recovery>
choose a date before the problem started

1 more replies