Computer Support Forum

unable to uninstall sentinel runtime drivers (Win 8.1)

Question: unable to uninstall sentinel runtime drivers (Win 8.1)

Trying to install Windows 8.1 but I cannot uninstall Sentinel Runtime drivers. Have tried to download "" - because when I try I get error "File does not exist at specified address" Safenet don't bother to answer emails so I am stuck & Windows keeps asking me to uninstall these drivers??h g a

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Preferred Solution: unable to uninstall sentinel runtime drivers (Win 8.1)

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: unable to uninstall sentinel runtime drivers (Win 8.1)

Can you download the file on some other computer then transfer it to this one using a flash drive? With luck it will then be possible to run the uninstall.Always pop back and let us know the outcome - thanks

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I am attempting to uninstall the Sentinel Run-time drivers in order to upgrade to Windows 8.1. I am unable to download the Sentinel LDK Run-time cmd line zip on my computer. I was able to successfully download it to a flash drive from another computer and copy it to my computer, but it is not recognized as a file path in the Command Prompt. Any suggestions on what else I can do to try and download/uninstall the Sentinel drivers?

Answer:Unable to Install Sentinel LDK Run-time cmd line

Did you unzip the contents onto the flash drive (on the other computer)?See here, particularly the last response: pop back and let us know the outcome - thanksmessage edited by Derek

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Can anyone help me ?
I'm running windows Xp with sp 3 installed.
I installed Sentinel system driver 5.39.2
now i want to install Sentinel system driver 5.42.1
when i try and remove 5.39.2 using add/remove programs I get an error - 1922 (unable to delete because of insufficient privs). I'ts my laptop and i am logged in as admin. I have also tried to install 5.42.1 and I get the same error.
I have looked in the services area and am unable to find the driver.(not sure if I should be able to see it). I have been into regedit and can find information on 5.39.2 but don't know what to look for.
Any help would be appreciated.

Answer:Unable to remove Sentinel system driver

Hello Howardtelford

Have you tried uninstalling it in Safe Mode?

Also I found this


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A few days ago my AOL connection came up with the following "Looking for AOL via TCP/IP", when in the past it used to refer to DSL. The DSL light is not on on my modem (BT Voyager 105) I am now unable to connect to AOL, with various error codes coming up. On talking with AOL Help, they advised me to uninstall the modem and download the drivers for it and reinstall it. When I try and do this I get the following error "cannot open Bitmap" I have tried to uninstall the Modem via add/remove programe, and the same error message comes up? AOL have advised me to pick up a new AOL disc as they have different drivers to the ones available on there Website. Can anyone offer any advice on this? Will a new AOL software disc be the answer?

Answer:Unable to uninstall AOL drivers!

I used to use a Voyager 105 as did some others in my family. In one case the Voyager appeared to fail and was replaced with a redundant oneSorry but can't remember how it was made to behave! It might well have involved reinstalling the drivers.More use to you perhaps is that when setting up a router, I was forced to return to the old 105 for urgent Internet access.I was able using Windows Explorer to select and install just the drivers and ignore all the long-winded stuff about the blue wire, filters and so on.It was no trouble to uninstall, but a general rule which might solve your present problem, is to try reinstalling the drivers over the damaged remains of the original ones. Hopefully this will solve the bitmap problem and then you can either accept if it is all working or uninstall fully and re-install yet again.[Aol may have driver updates, but I doubt they are for the obsolete 105, and would be reluctant to ignore the original ones on that original orange coloured CD.]

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System : Vista 32 bit SP2 loaded on HP Compaq portable:
I have installed Virtual Box in order to run Win XP on my Vista machine.
With each new update of VirtualBox loaded, an updated Bridged Network Adapter c/w driver is loaded. At some point in history (autumn 2010) the bridged adapter failed to work and remains so today.
I finally traced what I think is the problem. Due to some conflict (I suspect between an MS update and a VB update), an existing network driver failed to uninstall during the update, resulting in 2 drivers being in the system but with the same key. After that, with each new update a new driver was installed (at one point there were 10). Windows is aware that it should find a driver but is unable to do so.
I have previously uninstalled all the drivers that I could using {Control Panel}{Device Manager}{Network Drivers} "Uninstall". The uninstall fails. 3 drivers remain that cannot be uninstalled.
In RegEdit I have found 13 folders concerning these drivers and 13 driver files in {Windows}{System32}{DriverStore}{FileRepository}"Driver name".
RegEdit will not allow me to delete the 13 folders.

I reported the problem in a VirtualBox forum and filed a bug report ( but I think the problem is entirely within my particular Vista installation and that therefore nobody was able to provide an effective solution.

My question is therefore,... Read more

Answer:Unable to uninstall network drivers


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I've owned a Logitech Quickcam Pro 9000 for a couple of years, and it has worked fine until fairly recently. I haven't used it in several months, but when I started using it again a few months ago, the video in the preview window and any video I record had an annoying flicker to it (about 3-4 flashes per second). It's also very jerky -- every few frames one of the previous frames pops up.

The only significant change I made to my computer during the time I wasn't using the webcam was upgrading my NVIDIA GeForce 5200 graphics card to an NVIDIA GeForce GT 430. I also tried installing the camera on a HP Pavillion dm4 laptop and an HP All-in-One 200 series (both running Windows 7 Home Premium 64-bit), and there was no problem with the video on either computer.

I've tried uninstalling and reinstalling the Logitech software, switching the camera between different USB ports, updating my graphics card's drivers and adjusting every setting on the webcam I could think of -- so far, nothing has helped. The lighting still flickers, and the video I record is irritatingly jerky. I've tried contacting Logitech multiple times, and they've been unable to help me -- every time I think they've fixed my problem, it comes back again when I restart the computer. I've also tried contacting NVIDIA, and they suggested completely uninstalling the Logitech software and doing a clean reinstall.

That's when I realized that I must not have u... Read more

Answer:Unable to uninstall Quickcam 11.9 software and drivers

Have you tried running the original installer program to see if it has an uninstall option?

Did you look through all the program names?

Have you used any "cleaning" programs that may have damaged your system?

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My Mom has an HP laptop. She recently purchased a new HP printer and I have been trying for the last 4 days to get it to install/connect. I've been in touch with HP but the links they provide aren't resolving the issues.

First, using the CD that came with the printer: hangs up at around 85-90%. It doesn't not show up as installed. I copied the CD to the desktop, modified Setup.exe in CFFExplorer and Run as Administrator and it appears to completely install; however, when I go to Device Manager, it says no driver is found. I sometimes have the option to update and sometimes that seems to work but I can't access it through Add a Printer (which has the green bar run across the top, then pulsate and freeze).

Trying to install using the driver I download from HP results in no installing screen appearing but it does hang up in the background and the only way to stop it is to Restart. The same thing happens if I try to use HPs Wizard.

I've installed several HP printers through the years and not had this much trouble. That doesn't even include the dozens of times I've had to reinstall my own HP printer because of its contrariness!

Additionally, attempts to uninstall the old printer results in it hanging up/freezing soon in to the process, whether I try to uninstall from the Start menu, file or Uninstall program. I'm not even being able to get the Windows Updates to install - that process also just hangs up/freezes. FYI - I've not checked her machine in a while so there are ma... Read more

Answer:Unable to install printer drivers, uninstall old printer, update Windo

Hi columbia93, welcome to 7F!

Printers are touchy animals, when installing any printer you have to follow the install procedures exactly as described by the manufacturer.

This may be the root cause:

FYI - I've not checked her machine in a while

Not that you haven't been able to check it, but there may be an accumulation of problems on your Mom's machine that also are stopping the update process.

I am trying to find one of 7F's tutorials on improving performance of a computer, but it boils down to cleaning out all detritus that a machine can accumulate of a period of time.
I did find this but there is another one: Hard Disk Space - Free Up and Recover The first three options would help

Run Antimalware/virus scans, run a Check Disk then a sfc /scannow then try to uninstall that old printer driver, and if that works shut down the machine, and try to install the printer without the HP disk, when it looks, but asks if you have the disk say no and allow the OS to install what it has.
It is my understanding that HP Printer drivers already come with Windows 7.

But do the cleanup first and see if that helps.

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Hope this is in the right forum ... too much choice! I've chosen this forum because Net Nanny is a significant part of the prob - I think.

I'll give as much history as may be relevant. Was using Media Player 9. Can't remember if I was getting a problem then, but upgraded to Media Player 10. Didn't realise that I should have backed up my licences and so now unable to play stuff I've purchased and get "unable to find licence" error. Read in a forum that I could try restoring to a previous restore point. Did this. Didn't help so reverted back to original restore point. I had a trial version of NetNanny which I had uninstalled. Changing the restore point seemed to half reinstall netnanny. Now I get a Net Nanny error message ("Net Nanny config file does not exist") at bootup. Then after a few minutes a window pops up asking for me to enter an activation code. If I click cancel, I then get a Microsoft runtime error which closes Internet Explorer. Internet explorer can then not be opened without rebooting. So tried to uninstall net nanny but it won't do it - get error message "an installation support file could not be found". Tried to reinstall netnanny but get message - a previous version is on your computer.

The netnanny activation window has popped up several times as I've typed this and I realise that if I just ignore it, it minimizes and doesn't stop IE. That helps for the moment, but want to get rid o... Read more

Answer:Cannot uninstall ... runtime error ... and more!!

Just to add - its not just Internet Explorer that gets shut down, it's any programme

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i have updated java to the latest update . while trying to remove java runtime 6 in safe mode i got this error message The windows installer could not be accessed,this can occur if you arerunning windows in safe mode or if the windows installer is not correctly installed,contact your support for assistance,i am just thinking do i need java 6 and the update as well and am i making a mistake trying to uninstall it?also whats the sttory on the error message as i dont seem to have problems with the installer,is there any way i can check the installer,any ideas please thanks again

Answer:java runtime uninstall help

Try removing java via Add/Remove programmes, then reinstall Java. The answer to the error message is in the message itself, windows installer may not work in safe mode?

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I installed Arduino software, part of which included installing a number of drivers. I uninstalled the software using the internal software uninstall feature. Apparently it removed the drivers, but for some reason they still show up in the Windows install/uninstall list. I try to uninstall them using the Windows uninstaller, but I get an error stating that the drivers are not there (at that address). The problem is, I cannot re-install the drivers, because for some reason they still show as being installed by the Windows installer and the software refuses to re-install.

So, how do I remove a file name from the install/uninstall list on Windows 10? A file name for a file that is already deleted?



Answer:Cannot Uninstall Drivers from Install/Uninstall List - Windows 10

Hi, Geek uninstaller (free) offers a range of removal options if you right click an entry.

However, you may have parts of the program left over.

1. Does the program's site offer a manual uninstaller or uninstall instruction?
2. Check the various folders that may have been created when you installed it for leftovers.
(Try Locate32 (free) - let it index all your files then you can quickly check for anything related to the name of your program on a find-as -you-type basis).
If you find any exe's left over, then use
Revo (free)
to force uninstall these.

Your problem will be knowing if anything is left over that you don't want.

Finally you can search the registry.
Try Regscanner (free) as this lists all found unlike Regedit which is 1 by 1.

Create a system restore point or back up your registry and delete remnants.

Good luck!

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I installed Arduino software, part of which included installing a number of drivers. I uninstalled the software using the internal software uninstall feature. Apparently it removed the drivers, but for some reason they still show up in the Windows install/uninstall list. I try to uninstall them using the Windows uninstaller, but I get an error stating that the drivers are not there (at that address). The problem is, I cannot re-install the drivers, because for some reason they still show as being installed by the Windows installer and the software refuses to re-install.

So, how do I remove a file name from the install/uninstall list on Windows 10? A file name for a file that is already deleted?



Answer:Cannot Uninstall Drivers from Install/Uninstall List - Windows 10

Hi, Geek uninstaller (free) offers a range of removal options if you right click an entry.

However, you may have parts of the program left over.

1. Does the program's site offer a manual uninstaller or uninstall instruction?
2. Check the various folders that may have been created when you installed it for leftovers.
(Try Locate32 (free) - let it index all your files then you can quickly check for anything related to the name of your program on a find-as -you-type basis).
If you find any exe's left over, then use
Revo (free)
to force uninstall these.

Your problem will be knowing if anything is left over that you don't want.

Finally you can search the registry.
Try Regscanner (free) as this lists all found unlike Regedit which is 1 by 1.

Create a system restore point or back up your registry and delete remnants.

Good luck!

3 more replies
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I recently uninstalled an older version of Java because I updated to the new 1.4.2_06 version, I tried running a program that requires to have the newwest java and it told me that I need to update to the newwest one, so I knew there was a problem...when I go to add/remove programs...if I try to uninstall it I get the same error that I get when I try to reinstall it...Windows Installer cannot be accessed...I went through all the windows forums and know that my installer is running fine and that this is a java issue...if anybody has a solution on how to uinstall this program so I can reinstall it properly please get back to me

Answer:Java Runtime Environment 1.4.2_06 Uninstall

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I just spotted the program Intel SDK for OpenCL - CPU Only Runtime Package was installed on my desktop PC in December on the same date as the program Intel Management Engine Components. I have no idea what Intel SDK for OpenCL does. Can I safely uninstall it? See below all Intel programs currently installed.

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I was trying to do a clean uninstall of ZoneAlarm, as I'd been having issues with it. In cleaning the registry, I've either done something wrong or there's a bigger problem than ZoneAlarm's issues - There are no remove buttons for any app under "Add or Remove Programs". I googled a fix and discovered a bigger problem that google hasn't provided a fix for: Under HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion there should be an Uninstall folder. There is not.

I did some additional Windows updates (including, finally, installing IE7), and got ZA reinstalled finally, but there's still no uninstall in Add or Remove, and no Uninstall folder.

How do I recover this?

Any help appreciated!

XP Pro, SP2, updated via Windows Update.

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I just spotted the program Intel SDK for OpenCL - CPU Only Runtime Package was installed on my desktop PC in December on the same date as the program Intel Management Engine Components. I have no idea what Intel SDK for OpenCL does. Can I safely uninstall it? See below all Intel programs currently installed.

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I need help uninstalling J2SE Runtime Environment 5.0 Update 12.
It is not listed under Add/Remove Programs.
There is an icon in the system tray, as well as an icon in the Control Panel.

I even tried Windows Installer CleanUp Utility but when it listed the programs to uninstall, Java was not listed.

Help would be appreciated!

Answer:Solved: Uninstall J2SE Runtime Environment 5.0 Update 12

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I have tried uninstalling radio 1.12 using chrome ://extensions without success. Can you help?Thanks.

Answer:chrome uninstall unable to uninstall radio 1.12

"Can you help?"You mean other than suggesting that you uninstall Chrome & use Firefox instead?

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Can someone look at my brothers log?! For some reason his computer can't do an anti virus update and when I go to the add/remove tap it won't let me uninstall certain programs. Also, there are some programs in his add/remove tab that seem weird. Thanks in advance!!Logfile of Trend Micro HijackThis v2.0.2Scan saved at 9:05:21 AM, on 7/15/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16473)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\PROGRA~1\Grisoft\AVG7\avgcc.exeC:\WINDOWS\system32\ctfmon.exeC:\PROGRA~1\Grisoft\AVG7\avgamsvr.exeC:\PROGRA~1\Grisoft\AVG7\avgupsvc.exeC:\PROGRA~1\Grisoft\AVG7\avgemc.exeC:\WINDOWS\system32\drivers\KodakCCS.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\wscntfy.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software... Read more

Answer:Unable To Update Anti-virus And Unable To Uninstall Apps

Hi and welcome,

Sorry for delay.

if you still need help, please do the following:

Open Hijackthis
Click "config"
Click "misc tools"
Click "open uninstall manager"
Click "save list...."
Save the list and post the log.

Click bottom "back" button so you are back at main Hijackthis window.
Click "scan"
When done click "save log..."
Save log someplace and post it here.


What happens when you try uninstalling programs?
Which ones out of the list are you trying to uninstall but will not?

let me know also what you have done so far to try & fix the issues.


If it seems I have abandoned you (no reply in ~24 hours) please PM me. My email is flakey and sometimes I dont get reply messeges.

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FRST logs...Let me know what to remove
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:17-02-2016
Ran by raul (administrator) on RGWORK (17-02-2016 11:42:04)
Running from C:\MalwareCleanup
Loaded Profiles: raul (Available Profiles: raul)
Platform: Windows 8.1 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: Chrome)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool:
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(Softex Inc.) C:\Program Files\Hewlett-Packard\SimplePass\OmniServ.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MsMpEng.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\NisSrv.exe
() C:\Program Files\Hewlett-Packard\SimplePass\opvapp.exe
(Intel Corporation) C:\Windows\System32\igfxsrvc.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Microsoft Corporation)... Read more

Answer:Laptop unable to upgrade to Win 10 and unable to uninstall some items

Hi TheSentinel,

Please do the following,Uninstall some programs:
We need to uninstall some unwanted/unneeded programs.
Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:WSE_Astromenda
Google Chrome Packages
Search Protect
After completing uninstalls, please manually reboot your machine!    If you get the message like: An error occurred while trying to uninstall, just press Yes.    If you are unable to uninstall all programs, please inform me, but continue with other steps.  Scan with Zemana AntiMalware Free:
Turn off the real time scanner of any existing antivirus and firewall programs while performing scan
Please download and install Zemana AntiMalware Free
Double-click software shortcut on the desktop and follow the prompts to install the program .
If an update is available, click the Update now button.
At the end Click Settings > Advanced > ''I have read the warning an wish to proceed anyway'' Click
Auto Launch > Untick the box next
Scan type > Smart scan (Default)
Close all open files, folders and browsers
Click scan now ''Run as Administrator'' and a threat Scan will begin.
When the scan is complete, Press report and send me report.

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Since starting to run Windows 8.1 a couple of weeks ago I have been unable to open iTunes, Getting the messages. 'The program can't start because MediaToolbox.dll is missing form your computer. Try reinstalling the program to fix this problem' & 'iTunes was not installed properly. Please reinstall iTunes. Error 7 (Windows error 126)'.

When I try to uninstall iTunes I get this message 'The feature you are trying to use is on a network resource that is unavailable. Click OK to to try again or enter an alternate path to a folder containing the installation package 'iTunes6464.msi in the box below'

I have no idea what to do to resolve either problem. I'm not very technical so very simple language would be greatly appreciated.

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Let's start with I'm a complete noob, but I'm smart and I know how to Google stuff...

I've tried SO many threads and techniques to fix this, but I'm unable to, this has been a VERY deep rabbit hole I've traversed and can't find my way back out.

Let's start at the beginning...

I stopped auto installing updates because I had issues with doing so in the past, so my windows updates stacked up for a bit. (I know, I suck!)

I started installing them all last month and found 4 that would not install, a couple of them seem to be serious and my friend recommend I get them fixed.

I've run sfc /scannow it NOW shows no validation errors. But there were errors the first time.Windows Resource Protection did not find any integrity violations.
I've run dism and it tells me the store is repairableC:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /ScanhealthDeployment Image Servicing and Management toolVersion: 6.3.9600.17031Image Version: 6.3.9600.17031[==========================100.0%==========================]The component store is repairable.The operation completed successfully.

I've run /startcomponentcleanup:\WINDOWS\system32>Dism /Online /Cleanup-Image /StartComponentCleanupDeployment Image Servicing and Management toolVersion: 6.3.9600.17031Image Version: 6.3.9600.17031[==========================100.0%==========================]Error: 1168Element not found.

I've run DISM and it tells me it can't find the source, C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Res... Read more

Answer:DISM unable to repair, unable to uninstall KB3022345

I followed KYHIs directions and was able to get DISM to use the source pointed to:

The zip file RESTOREHEALTH v2.ZIP has been renamed to and is available here:

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Hi, I was running GTA San Andreas with the San Andreas Multiplayer mod on it. I began modding the gta3.img with a program called spark but I forgot to exit the Spark application before loading up GTA San andreas multiplayer. For this reason an error message was given when trying to load up GTA San andreas multiplayer. This had happened before and I used to just uninstall gta san andreas and then re-install it again and it would work again. However this time control panel -> add or remove programs thing wouldn't allow me to remove gta san andreas and i get this message

Error Loading C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\50\Intel32\Ctor.dll

The specified module could not be found.

Please help me. I've tried deleting all the gta sa files manually using right click -> delete but the program is still present in the "Installed appliations" list in "Add or Remove programs"

I need to uninstall it so i can play again.

Please help me

Answer:Can't uninstall a program Error Loading C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10...

Use AUTORUNSA "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads. To resolve this, download Autoruns, search for the related entry and then delete it.Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)Open the folder and double-click on autoruns.exe to launch it.Please be patient as it scans and populates the entries.When done scanning, it will say Ready at the bottom.Scroll through the list and look for a startup entry related to the file(s) in the error message.Right-click on the entry and choose delete.Reboot your computer and see if the startup error returns.Credit to quietman7

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I have tried endless # of times but whenever i try to download/install Java, the installation thing starts and then almost within 20 seconds I get a dialog box with the following text:
This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.Can you please help me out on this.


Answer:Unable to install JAVA runtime


Please go Here and download Java Runtime Environment (JRE) 6 Update 3 (the fourth one down), and click Download.

Click Accept the page should now refresh, if it doesn't click, Continue

Now choose Windows Offline Installation with or without Multi-language and save to your desktop.

**Please Close any programs you may have running - especially your web browser**

Click Start => Control Panel => Add or remove programs, Uninstall (if on the list) any item with Java Runtime Environment (JRE or J2SE) in the name.

Then from your desktop double-click on jre-6u3-windowsi586-p.exe to install the newest version.

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I have tried endless # of times but whenever i try to download/install Java, the installation thing starts and then almost within 20 seconds I get a dialog box with the following text:

This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.​
Can you please help me out on this.


Answer:Unable to install JAVA runtime

Try it from here:

The Florida choice always seems to download faster for me (not sure why).

Good luck!

3 more replies
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HELP! I just installed an internal cdrw-r and everything seemed to be working fine, it read cd's that I put into it. Then, I tried to install nero; while preparing to install, an error message came up:

1607: Unable to install installshield scripting runtime

I tried to install nero on both the new cdrw (master) and the old cd-rom drive (slave) and the same error message came up with both tries.
What does this error message mean?
Does it have anything to do with the installation of the cdrw or is it just a problem with installshield on my computer?
Please help!

Answer:Unable to install installshield scripting runtime

Hi smeefire

Try the following from M$ -

Q105416 INFO: Troubleshooting General Installation Errors - End User Version

Q107070: ERRDOC: Runtime Error -1607

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Event Id: 1015: MsiInstaller

I'm a Vista Home Prem. User 32 bit.

I keep getting this when I try to install PalmDesktopWin62 from the website. It says:

Error -1607: Unable to Install InstallShield Scripting Runtime

So i check my event log and found this every time that that error comes up so does this:
Sophos I think is getting affected by the MsiInstaller not working since it won't update and i found something releated to the .msi files.

Log Name: Application
Source: MsiInstaller
Date: 7/2/2009 7:28:41 PM
Event ID: 1015
Task Category: None
Level: Warning
Keywords: Classic
User: \test
Failed to connect to server. Error: 0x80080005
Event Xml:
<Event xmlns="">
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1015</EventID>
<TimeCreated SystemTime="2009-07-02T23:28:41.000Z" />
<Security UserID="S-1-5-21-1201905754-2879597951-169029469-1018" />
... Read more

Answer:1607 unable to installshield scripting runtime VISTA

welcome to PCR

Your "errors" are suggesting to me you have a Windows XP problem ... are you sure this Palmdesktop know how to write a Vista program?

This article does not apply to computers that are running Windows Vista. For more information about help and support information for Windows Vista, visit the Windows Vista Solution Center: to expand...

Why not go ask PalmDesktop.


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FileHippo's update checker tells me that the latest version is Java Runtime Environment 8.0 build 5 (32-bit) 29.67MB, and that the version installed on my XP machine is 7.0.550.14.0, which is correct.

However, the website tells me that the latest version is Version 7 Update 55.

After downloading the file file suggested by FileHippo, through their site, and running it, I am presented with the message

"The procedure entry point RegDeleteKeyExA could not be located in the dynamic link library ADVAPI.dll"

I ran the Java site's tool to check for and remove older versions - there were none, leaving version 7.0.550.14.0 installed.

I uninstalled it with IOBits' uninstaller, and started again from Java's site - which, of course, installed the version I had just removed.

I then tried again to install the file downloaded via FileHippo, with the same results.

What can I do to overcome this?

I posted this question on the Oracle community website too, a couple of days ago, but have received no replies.

Answer:Unable to update to latest Java Runtime Environment.


Version 7 Update 55 is the most recent version of Java for Windows XP. Not sure what the 8.x versions are for (Vista/7/8?), but the one you got from Oracle is the correct one for XP...

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Trying to install program from CD - get following error message...

"1607: unable to install installshield scripting runtime"

Have followed instructions to rectify as listed at the following website ( with no success. I cannot access the C:/Windows/Installer folder to do anything - says "Access has been disallowed" - could not update the ISScript engine on your computer by downloading the latest one as the files downloaded wouldn't install.

Any help would be appreciated. Thanks!

Answer:1607: unable to install installshield scripting runtime

Welcome to TSG...

There are a number of solutions to that exact issue in the Microsoft Knowledge Base here...

EDIT>>>Reregistering MSIEXEC and Idriver, or stopping other running instances of Msiexec are simple steps which I didn't see in the Installshield article...I'd try those first.

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Im Trying To Install The Driver For Trust Webcam With The CD But It Says 1607 : Unable To Install InstallShield Scripting Runtime . Can Anyone Suggest Ways How I Can Resolve It?

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this is the message im getting when trying to install any new program and its a bit worrying also i cannot uninstall anything either so i would be greatfull for any help, i have restored but still same problem

Answer:1607 unable to install installshield scripting runtime

Hey Moegly Try This Because I Had The Same Exact Problem.
Go To System Services And Make Sure Your Dcom Service Is Set To Auto And If Not Turn It On Then Give It A Try It Worked For Me And I Had The Exact Same Error. Hope This Helps

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Hi All

I am using JRE 1.6
when i Launch "EMC Networker Management Console" i get the below error

Warning: Unable to detect JavaTM Runtime Environment

please help

Answer:Warning: Unable to detect JavaTM Runtime Environment

Click HERE to see if Java is detected.

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Hi, I have been trying to run a couple P2P programs and none of them are working. They all give me a similar message claiming that it cannot load the Java Runtime Environment and I need to get the newest version of Java.

I go to the Java site and it says I have the current recommended version. So I try uninstalling and reinstalling the programs but I get the same message. I then try to uninstall Java via the Add/Remove programs (running XP SP3) and I am unable to do so, it gives me an error message reading: ' Internal Error 2753. regutils.dll '

Any help with this matter would be much appreciated. Thank you.

Answer:Programs unable to load Java Runtime Environment..

This sounds like the Java installation has become corrupted. Use the Windows Installer clean up Utility from the link belowand see if that helps. If that doesn't work then search for the free version of Revo Uninstaller and use that. You should remove all the old Java installations if you have any. This will leave you with a clean start to reinstall the latest version.

Switch off all anti virus and your firewall while downloading Java, Spybot in particular if you have it.

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Looking in Programs>Common Files>InstallShield>Driver folder, I seem to have two drivers #11 and #7. Could this be the source of my problem.

I am trying to reinstall a program that I want uninstalled and have been having problems. The 1607 message is my latest error msg. I have downloaded the latest version of msiexec.exe and registered this.

Thanks, Kay

epiq PC
Win2000 Pro, 2.4 Ghz, 1GB ram

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Hey Guys,
i have a problem, yesterday i have purchased Flight Simulator X but as i tryed to install it my whole system crashed, so i tryed to install it via safemode and i got this error:
"1607: Unable to install InstallShield Scripting Runtime" so I went to the Microsoft site to see if I could find any info about installing programs. From what I found, there are a few ways to troubleshoot/fix installation problems. Here are the ones I found and my comments on why they didn't work for me:

Reinstall the InstallScript engine

1. Click Start, click All Programs, point to Accessories, and then click Windows Explorer.
2. Open the following folder: C:\Program Files\InstallShield\Developer\Redist\Language Independent\i386.
3. Double-click Isscrpt.msi.
4. Follow the instructions that appear on the screen.

Under C:\Program Files\InstallShield, I don't have a Developer folder. The only folders I have are Driver, engine, IScript, Professional, and Update Service. I searched the whole C drive, including hidden folders, for the Isscrpt.msi in case it was somewhere else, but couldn't find it.

Register Idriver and Msiexec

To register Idriver and Msiexec, follow these steps:
1. Click Start, click Run, type "C:\Program Files\Common Files\InstallShield\Developer\7\Intel 32\IDriver.exe" /REGSERVER, and then click OK.
2. Click Start, click Run, type C:\Windows\System32\msiexec.exe /REGSERVER, and then click OK.

When I try step 1, I get the message that it ... Read more

Answer:1607: Unable to install InstallShield Scripting Runtime


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I'm trying to reinstal my printer and other programs:

I keep getting this error:
1607: unable to install InstallShield Scripting runtime
what do I need to do??

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Hi! I'm new to here and not at clued up on things so please be patient with me...

I get the 1607:Unable to install InstallShield Scripting Runtime
while trying to install a BELKIN Wireless USB Network Adaptor

I've followed the Microsoft suggestions on fixing the problem, but unfortunately it's asking me to go to a folder that does not exist on my machine : InstallShield folder
C:\Program Files\InstallShield\Developer\Redist\Language Independent\i386.

Im using Windows XP home edition version 2002 / service pack 2

Thanks for your time

Answer:1607:Unable to install InstallShield Scripting Runtime


Any suggestions?

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Hey there people, okay I'm having a bad problem with my installshield stuff. i've not been able to install anything dealing with installshield, everytime I do it brings up this message, 1607: unable to install installshield scripting runtime. I have decent knowledge of computers, but this has baffeled me for a couple days now and i'm bowing down to greater minds to get the answer. If anyone can help me, I would be very grateful.

To note, I have tried a thing called Regcure, which was suppose to fix it, but really didn't/


Answer:1607: unable to install installshield scripting runtime.

try this

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Relevance 46.33%

Whenever i try to install two games Jurassic Park:Operation Genessis and C&C Generals i get the 1607 unable to install installshield scripting runtime error message and i tried many things to fix it and none work half the instructions are to complicated and all of them that i tried didn't work. I have an xp.

Answer:1607 unable to install installshield scripting runtime

this is from the website of the guys who wrote the game:

Install Error -- Error -1607: Unable to install Installshield
1. If the operating system is Windows 2000 or XP, please verify that you are logged on with full administrative rights during the installation of the program, and not as a power, guest, or other limited rights user.
2. On the desktop go to START/RUN and type in:
msiexec /unregister
and then click OK.

Next, type in:
msiexec /regserver

and click OK.

Then re-run the installation.

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Question: The Sentinel

About 20000000 years ago I played "The Sentinel" on an Apple 2E, I think. It was a weird game with beautiful notes when you got thrashed. Anybody heard of it?

Answer:The Sentinel

Robo, dear boy, that seems to be exactly what I was talkin' about. Thanks.

1 more replies
Relevance 45.92%

after a virus removal i get this pop ups when i start my pc "explorer.exe. net framework unable to find a version of runtime to run this to application" usually like 6 or 7 sometimes more than that. also i get a text document open when i start up the pc,any help is really appreciated.

Answer:explorer.exe. net framework unable to find a version of runtime to run this applicat

Some or all of your .Net framework programs(s) was affected.

Do any appear in Add/Remove Programs?

If they do, uninstall through there.

If they don't, or do and won't uninstall, then use the .Net removal tool -> Automated cleanup tool to remove the .NET Framework 1.0, 1.1, 2.0, 3.0 and 3.5 - Aaron Stebner's WebLog - Site Home - MSDN Blogs

After that, reboot and use MS Update to get them installed again (you start with 1 and work your way up).

2 more replies
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Hello, I have Windows 7 64-bit system on a Dell Inspiron N5050 PC, with an Intel Core i3-2370M processor, 2.40 GHZ CPU, and 6 GB RAM. Today I attempted to install a program on my system, and got this error message: "1607: Unable to install InstallShield Scripting runtime". I can't seem to figure out what would cause this, or how to fix it. Any help is greatly appreciated. If it helps, the program I tried to install was "Zoo Tycoon 2: Ultimate Collection."

And now I seem to be getting this: "Error 1608: Unable to create InstallDriver instance, return code: -2147319784"

Answer:1607:Unable to install InstallShield Scripting runtime Error

Hi BGreeneID,

Error 1607 occurs when the Install Shield application is corrupted or is damaged. To resolve the issue, please refer to the link provided below and run the Fix it tool to automatically fix the issue. You can also follow the manual steps provided in the same link.

Hope this helps resolve the issue.

Please reply if you have further queries, we would be happy to help.

Thanks and regards,
Babita G
For easy access to drivers, manuals and product updates, please visit our Support Site .

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On more than one occasion in the last couple of days, while attempting to install apps that use Installshield, I get the aforementioned error message and am unable to install the program.

Any help would be appreciated.

Answer:Error 1607: Unable to install Installshield Scripting Runtime

Have you seen this MS KB Article: You may receive a "1607:Unable to install InstallShield Scripting runtime" error message when you try to install software in Windows XPSome good information there.

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Hi guys,
Today only I have found a new application called Aurora 3D Animation Maker, Please see here: 3D Presentation, Title Logo Animation Software | Free Download, I have downloaded the trial version of this application and installed but its not opening at all. Everytime I tried to open it I get this msg:

I tried each and everything.
1. Uninstall and re-install the application.
2. Uninstall and re-install the Microsoft Visual C++ 2010 x64

For your reference I am on Windows 7 Ultimate x64.

But nothing seems to be working for me.

Please help me guys.

Answer:Unable to open Aurora 3D Animation Maker b'coz of runtime Error

Ok guys, I have found the reason of this problem, see this:
I have found this on its official website, now the problem is.................. which driver should I install? I have intel(R) HD Graphics, I was searching on the net this is what I get:
Free Driver Download for Intel(R) HD Graphics

Please help me in installing the correct driver so that I can use this application, its very important for me, please help me guys.

Thanks in advance.

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I don't know what to do with this, when you look for help it tells you to look into the C:\windows\installer folder, but there is no installer folder.. i just pulled a trojan off my computer... now what can i do?

Answer:1607 error: Unable to Install InstallShield Scripting RunTime

See if this will help

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Recently, I had issues with Microsoft Updates please review if necessary to take care of my current issue...(WindowsUpdate_00000A97 Error Updating...), and they were solved. However, after downloading the two updates that were in trouble, my system refuses to acnowledge that one of the downloads was or is installed properly, this is the SP2 for Microsoft Access Runtime and Data Connectivity 2007 which is 42.3 MB in size.

This is the additional info displayed for this update:

Microsoft Office Access Runtime and Data Connectivity 2007 Service Pack 2 (SP2)
Download size: 42.3 MB
You may need to restart your computer for this update to take effect.
Update type: Important
Service Pack 2 provides the latest updates to Microsoft Office Access 2007 Runtime and 2007 Microsoft Office System Driver: Database Connectivity Components.
More information:
Download details: Microsoft Office Access Runtime and Data Connectivity 2007 Service Pack 2 (SP2)
Help and Support:
Microsoft Support

I am now trying to download and install the update manually, see if that works...
So, I tried manual install and that did not work either..(please see pics enclosed)

Please help, I tried rebooting in selective mode, cleanning computer of unused software, cleanning files, registry, etc, and nothing has worked.

(One of my services, for search/indexing Microsoft Outlook keeps disconnecting due to service closed, I keep restarting the service but my computer resets th... Read more

Answer:Unable to install SP2 Microsoft Access Runtime and data connectivity..

You have already your thread here WindowsUpdate_00000A97 Error Updating...
As I said in post 15 -reinstall Office

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I was trying to install Nero 5.5, and this error (Error 1607: Unable to install InstallShield Scripting Runtime) pops up after the InstallShield loads for a while.

Following the instructions on the Nero website, I deleted the Drivers and tried to install the, as the setup file was version 7.x.x.x. However, another error comes up stating "The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance."

I'm using Windows XP Home edition, I am the adminstrator and the computer was not running on safe mode.

I really hope you can help me on this problem..

Thanks a million

Answer:Error 1607: Unable to install InstallShield Scripting Runtime

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Up until now I've been able to solve any problems I come across by doing a search. This one I'm not sure about.

1607:Unable to install InstallShield Scripting runtime

I'm getting this error when trying to do a repair install for WordPerfect 11 on a Windows 2000 machine. I did a search in this forum on this error, but some of the solutions seem to be for Windows XP only. Can I use these fixes on Windows 2000 also?

Answer:Solved: 1607: Unable to install InstallShield Scripting Runtime

Yes, there should be no difference.;en-us;888019

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I get this every time I try to install something. Tried all of the solutions, but none of them work. Please help?

Answer:Error -1607: Unable to install InstallShield Scripting Runtime

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My company is looking at buying Sentinel S/4 with Labelview print engine in order to print our internal production/external shipping labels. I was wondering if anyone on here has used the above mentioned software, or if they know about it?

Currently we are using software from our EDI vendor but it is not friendly.
Our EDI software is run on our AS400, and the current program builds the label files based on order requirements received. Once the files are built they are sent via FTP to the controller PC and printed out.

Our only big concern is how to get the files from the AS400 to the controller PC that will run the Sentinel S/4 software. Our programmer can create a program that will build the files, but she doesn't know FTP commands/script to get the files to the controller PC. If anyone else here has come across this before I would like to chat with you to see how it went/or is going with you.

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Hello: I downloaded the Sentinel program and I ran it and things seemed fine. Then a few hours later while online I started getting a "low resources" message while I was running scandisk with all other programs closed as far as I know. Drive C defragged ok, then the message "low resources" came up while 43% of drive D was completed. The defrag would go no further. I checked my performance and it was at 10%! I also started haivng shutdown problems. I would do start/shutdown and then would have to click "end task" on the screen that popped up and the pc would hang awhile, then go back to windows and then shutdown. So I finally got the pc to shutdown, logged back on and removed Sentinel through the control panel add/remove. Scandisk then ran fine and performance was at 73%. Now I have NO problems like listed above and was wondering if it was related somehow to the Sentinel program or just a coincidence? I liked the program while I had it. Should I download it again and see if the same happens or leave well enough alone?? Thanks in advance for any thoughts on this. angelize

Answer:Problems with Sentinel

10 more replies
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Question: nuke sentinel

is nuke sentinel effective for blocking hackers?

Answer:nuke sentinel

Is that a firewall?

1 more replies
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Hi there,

I have an HP Pavilion DV7 2185dx laptop running a freshly installed windows 7 upgrade from windows Vista. Ever since the upgrade my CPU is constantly running at 98-100% all the time meaning I cannot do anything on my PC. After researching a bit online it could possibly be the driver errors I see in device manager?

In device manager I see that I have some drivers missing and all attempts to update these have failed and i've seen other users here post the missing drivers and be directed to the fixes.

Device type: Other Devices
Manufacturer: Unknown
Location: PCI bus 6, device 0, function 1


Device type: Other Devices
Manufacturer: Unknown
Location: PCI bus 6, device 0, function 3


Device type: Other Devices
Manufacturer: Unknown
Location: PCI bus 6, device 0, function 4


Device type: Other Devices
Manufacturer: Unknown
Location: on Intel(R) ICH9M LPC Interface Controller - 2919

So if the updated dr... Read more

Answer:Base System Device drivers error - unable to find drivers

Have you downloaded the Windows 7 drivers from the HP site.
Link: Software & Driver Downloads HP Pavilion dv7-2185dx Entertainment Notebook PC - HP Customer Care (United States - English)

7 more replies
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Hi, I've recently installed Windows 7 on a new hard drive and had a few devices unrecognized in device manager which ThinkVantage Toolbox also couldn't fix. Now, I'm manually installing these device drivers and have a couple of issues. 1) The hotkeys (Lenovo button, volume up/down, mute) are not working.2) The battery indicator for power manager displays "Battery not installed" instead of the battery time remaining.3) Installing the device driver for ATK Hotkeys gives a Runtime Error.4) Device manager still contains one device that is unrecognized and cannot install drivers for. I've tried almost every combination of installing/uninstalling various drivers, even beta drivers, for the hotkeys, ATK hotkeys, power manager, etc. but cannot get the drivers to install correctly. I even have the old drivers from my old installation, which gives me at least one scenario where I can get the battery indicator to work, yet produces an error each time I boot Windows related to "ATK0100 ACPI". I can revert to the state where the error goes away, but then the battery indicator stops working, by uninstalling the Lenovo_ATK_Package. Again, this is a brand new install with a big mess of 8 hours of installing/uninstalling drivers. Anyone have any ideas?


Go to Solution.

Answer:Runtime Error installing driver for ATK Hotkey Drivers for SL500 on Windows 7

Hi and welcome to the forum!Can you post links to the drivers you have tried or installed on your SL500? e.g. Hotkey, ATK, and Power Manager?Try the following drivers:- sure to install the driver from C:\Driver\.... if required, reboot the system after installation.Hope it helps. 

------------------------------------------------------------Maliha (I don't work for lenovo)ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]IdeaPad: U350Apple:- Macbook Air [Snow Leopard]Did someone help you today? Compliment them with a Kudos!Was your question answered today? Mark it as an Accepted Solution!   Lenovo Deutsche Community     Lenovo Comunidad en Espaņol Visit my YouTube Channel

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I have the Sentinel Systems driver installed on two other computers with no problem. Just got this new laptop and it goes through the motion of installing but then says it cannot be installed and no changes have been made to the computer. I have tried contacting Safe Net and received a reply they would get back to me. That was three days ago.

Just wondered if anyone has had this problem and if so how did you remedy it.

I have also tried plugging in the dongle which when recognized also tries to install the program with the same results as described above.



Intel Core i3-380M
4 GB memory, 500 GB HDD
Windows 7

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Hi I have several services running from Manufacturer SafeNet, Inc:
Sentinel HASP License Manager
Sentinel Keys Server
Sentinel Protection Server

I've stopped these services with no adverse affects but I'd like to know why they are there in the first place.
I googled a bit but to no avail.

Answer:Various Sentinel Services from SafeNet Inc.

I just Googled it and found a ton, it is security software.  It says it is loaded with admin rights, someone had to install it.  It may come with an online banking package.

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Improvements and new features:

added new disk testing method: Disk menu -> Surface test -> Repair disk drive
designed to repair weak/pending sectors: forces the hard disk to stabilize problems and force reallocation of bad sectors
(if required). Can be used on even system drive with running operating system (registered Pro version only)
added manual repair of any disk sector in Disk Contents Inspector:
use Disk menu -> Surface test -> View (or start any surface test) and click on the disk surface map to view the raw contents of any sector. Go to the appropriate sector and if it is unreadable/reports error, the Repair button attempts to repair that (Pro version only)
added option to provide disk status information via WMI
(Configuration -> Advanced options -> Provide status information by WMI)
(disk information, status, health, temperature, text description, power on hours, bad sector count, weak sector count, comm.issue count, spin retry count, trim status, and complete S.M.A.R.T.) (registered Pro version only)
added option to test multiple hard disks by Disk menu -> Short self test / Extended self test (registered Pro version only)
added option to test multiple hard disks by Disk menu -> Surface test functions, by same test methods/options (registered Pro version only)
added support of high-DPI displays, including but not limited to 4K displays with high DPI scaling
added option to use TLS / STARTTLS in e-mail configuration regardless of port (previ... Read more

Answer:Hard Disk Sentinel 5.00

Thanks @BoraMurdar. I have been using a giveaway of the pro version v4.50 for some time, but I just purchased a license so I could upgrade to v5, as it is an excellent program, and well worth paying money for.

Since upgrading, it is showing that the health of my SSD is at 96% and not 100% anymore. I believe the new value is more accurate, and it indicates normal wear to the drive rather than an any issues with it. I can't complain about the heath dropping by 4%. I've been using this drive heavily for 20 months, and during that time nearly 30 terrabytes of data has been written to it.

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What is it? I just found it today in my add/remove programs.

Does it have something to do with my firewire card or Adobe Premiere?

Answer:Sentinel System Driver?

It is used for LPT and USB sucurity devices. Best that I could find...

1 more replies
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Hi all, I'm making the rounds of all the forums I belong to with this subject. I got a trial copy of Counter Spy and have been using it for 12 days now. Did some research on it and it is really Giant under a new name and now what MS has calling a beta. It (Counter Spy) keeps finding IMSurf Sentinel.

What I have found on IMS is that it is a spy program not free or freely distributed in other words something you pay for and install to spy on someone. That just doesn't fit no one uses my PC but me and no one could install such a program.

I have removed it three times in the last 12 days and none of the other programs I use detect it including Giant. I'm thinking it could be a false positive or I have something else that is going undetected reinstalling it.

Has anyone heard anything? Giant seems to find SearchSquire often and says it is a side bar on IE, yet I have never had a side bar. Do these two get false positives for these items?

Answer:IMSurf Sentinel and Counter Spy

There's one way to be sure if there are any malicious programs on your computer, submit a HijackThis log.Download the latest version of HijackThis (HJT), from here.Put HijackThis in a Permanent folder:Click My Computer / C: / File / New / Folder / name the folder; HijackThisPut HijackThis.exe, in this folder.This is a mandatory step, for the backup and restore functions, of HijackThis, to be able to work.Read the pinned post in the HJT forum, hereThen, run a log, and post it in the HJT forum, at this link. Do not, fix anything, yet.A member, of the HJT Team, will help you out.It may take a couple of days to get a response, but, the HJT Team are very busy. Please, be patient, these people are volunteers. They will help you out, as soon as possible.NOTE:Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member will assume someone is already helping you out, and will not respond. So, just make your post, and let it sit, until a team member responds. This way you will be taken care of, in the most timely manner.

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Guys, i need you now to help me with my problems. Here's:

1. Everytime i right-click an icon/file/folder, i always got this message:
Microsoft Visual C++ Runtime Error
c:\windows\explorer.exe has requested Runtime to terminate it in unusual way​
2. Sometimes when I download and save files, I got this message:
Setup was unable to create the directory "C:\DOCUME~1\user\LOCALS~1\Temp\is-QML0T.tmp"
Error 5 : Access is denied​Also, it happens everytime i double-click any program setup files.

3. Sometimes my laptop running very slow. I opened the task manager and my CPU usage was ranging from 90-100% although i did not open nor run anything. Sometimes my laptop is freezing and i need to restart it the hard way.

I have read malware removal step-by-step procedure, and i have run RogueKiller, TDSKiller, MGTools. But I had problems no #2 when i run MalwareBytes, and my laptop freezed when i ran HitmanPro.

What should I do? I really thank you in advance for your help and suggestions

Answer:Explorer.exe Runtime error, unable to create directory in temp folder, and freezing.

Re: Explorer.exe Runtime error, unable to create directory in temp folder, and freezi

Welcome to Major Geeks!

This PC is very badly infected!!!! How did you manage to get it infected this badly? Have you been running without proper protection?

Is this PC used for any kind of financial transactions, online banking....etc? If yes, you should call up the financial institutions and check for any illegal activities. Also get all of your passwords changed? Do not use this PC to change passwords?

Uninstall the below software:
Java 7 Update 7
Java(TM) 6 Update 25
SearchAmong Toolbar version 1.0
uTorrentBar Toolbar
WhiteSmoke Updater Service
Yontoo 1.10.02
Now install the current version of Sun Java from: Sun Java Runtime Environment

Please download OTM by Old Timer and save it to your Desktop.

Run it by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).
Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
(or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
the code box



C:\Documents and Settings\user\Application Data\{D3735205-6509-4D20-AFC7-B1FCB0FD2C21}\WIN487.exe
C:\WINDOWS\00... Read more

1 more replies
Relevance 44.69%

I'd like to use HD Sentinel but i want to know is it safe ? I'd like to have it in my software collection but i'm afraid to install it :|

Answer:Is Hard Disk Sentinel Pro Safe ?

21 more replies
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hey guys, I'm having some problems with my gaming mouse. I have set to 1000
USB report rate and its connected to USB 2.0
The problem is when I'm using it it freezes while moving it for a sec or two and then moves again. There are no software updates to fix that problem.
I use it with the DPI level set to 1100 while not gaming and take it higher when I do.
MY specs :
Core i5 2400 @stock
P8P67 Pro ( Not B3 )
GTX 275
1.5 TB HD
700 Watt PSU
Windows 7 64-bit

Answer:Problem with CM Storm Sentinel mouse

Start here
click on the Live help link near the top right. A javascript box will open and you can have a live chat with support.

1 more replies
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As often happens, the new software you installed to enhance your web surfing experience, in fact slows down or even crashes Internet Explorer. And you home page is changed to some goods catalogue.

This all is most likely the consequences of installing buggy software, adware or even spyware. The worst thing is that it is next to impossible to completely uninstall that kind of software!

But now you have got a solution! Browser Sentinel lets you control what software can integrate into Internet Explorer.

Browser Sentinel will notify you if a program wants to penetrate into Internet explorer, add itself to the Windows auto-run list or change your home page.

Lots of spyware add themselves to the Windows auto-run list. This allows them to be started automatically every time you start Windows and work silently in the background. With Browser Sentinel you will always be aware of what programs are started automatically at Windows start-up.

Browser Sentinel lets you export Internet Explorer's integration settings to a text file, so you could share this information with others to get help if something is going wrong with the browser.

With Browser Sentinel you will finally clean up the mess in Internet Explorer context menu deleting or temporarily disabling useless or rarely used items.

Shareware - $39.95

More Info & Screenshots:
Download: (742 KB)

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I'm trying to load Sentinel system driver 5.42 onto my XP laptop with sp 3 and need some help.
Initially I loaded the wrong version and got help from "Spike" - thanks!
Now I find that there is a MSI version and a non MSI version. My installation notes don't tell me which I should use. Would anyone have any information/ideas?

Secondly - I'm not sure of where I should place the driver. Reading the ssd installation notes. The simple install is - Copy the entire contents of the \LEGACY subdirectory to a relevant location. Then Execute SETUP.EXE.

The "/P" switch may be necessary to specify the location of the
driver files on the application's installation media.

On my system in "C: Drive" I have a folder called "My App" which holds all the folders for this application. Is this the "\LEGACY subdirectory?

I would be very grateful of any assistance as I'm a bit of a novice.

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Recently my computer has been having blue screen and reported problems about missing bootmgrs and such, this was when windows was on my 150gb hard drive.

So i assumed the drive must be failing and have now installed windows 7 on my 1tb Seagate hard drive.

The blue screens have gone, but every now and again my computer freezes completely up and i have to restart

(The old 150gb hard drive is still connected but i only use that for random storage, nothing important runs off it, i have tried unplugging it and just using the 1tb with windows on, but it tells me to insert a bootable media when i startup)

Anyway i ran HDD sentinel, my 1tb drive has 100% health however my 150gb has 4%

There are 2367 bad sectors on the disk surface. The contents of these sectors were moved to the spare area.
The drive found 15079 bad sectors during its self test.
There are 15079 weak sectors found on the disk surface. They may be remapped any time in the later use of the disk.
3679 errors occured during data transfer. This may indicate problem of the device or with data/power cables. It is recommended to examine and replace the cables if possible.
At this point, warranty replacement of the disk is not yet possible, only if the health drops further.
It is recommended to examine the log of the disk regularly. All new problems found will be logged there.
It is recommended to backup immediately to prevent data loss.

Any ideas on how to stop this random freezing, and what course of action ... Read more

Answer:Hard drive 4% health on HDD sentinel

Since you can't boot unless the 150 GB drive is plugged in, I'd guess your boot files are on the 150 GB drive, rather than on the 1 TB drive.

I'd begin looking to replace the small drive and concentrate on moving boot files to the 1 TB Seagate so your PC can boot without the small drive.

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Hard Disk Sentinel (HDSentinel) is a multi-OS SSD and HDD monitoring and analysis software. Its goal is to find, test, diagnose and repair hard disk drive problems, report and display SSD and HDD health, performance degradations and failures. Hard Disk Sentinel gives complete textual description, tips and displays/reports the most comprehensive information about the hard disks and solid state disks inside the computer or in external enclosures (USB / e-SATA). Many different alerts and report options are available to ensure maximum safety of your valuable data.

The software monitors hard disk drive / HDD status, including health, temperature and all S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology, built in most hard disks, solid state disks and hybrid drives (SSHD) today) values for each disks. Also it measures the disk transfer speed in real time which can be used as a benchmark or to detect possible hard disk failures, performance degradations.

Changes in Hard Disk Sentinel 4.71:
power on time display fixes for older Maxtor hard disks
updated Dutch language file
Download: Hard Disk Sentinel Professional 4.71 | 20.4 MB (Shareware)
Download: Hard Disk Sentinel Professional Portable 4.71 | 22.0 MB
View: Hard Disk Sentinel Home Page


Answer:Hard Disk Sentinel Professional 4.71

Good find! I will have to check this out now! Thanks

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Hard Disk Sentinel 4.60 (13/1/2015)
Improvements and new features:

showing current driver version and date on Information page for the current hard disk controller / motherboard chipset
showing Disk Controller and controller capability for USB drives on Information page
automatically install HDSentinel.ini (pre-configured configuration file) if available in the folder of the installer
advanced hard disk surface test error detection / reporting method
improved hard disk error logs
improved real-time performance monitoring
improved capacity-check: reporting if drives over 2 TB can't be properly utilised due to OS / controller restrictions
Improved hardware support:

added support for HP Smart Array RAID controllers: detecting and reporting error counters, temperature and health status, possible changes/degradations, SSD wearout provided by the RAID controller for SATA / SAS hard disks, SSDs.
Tested with HP Smart Array E200, P400, P410, P420 and embedded B120i controllers.
added support for Accusys hardware RAID enclosures: detection of hard disk status of Accusys 76510, 75170, etc.
added support for RaidON MR2020-2S-S2R hardware RAID enclosure: detection of hard disk status configured in RAID 0 / RAID 1
added support for CineRAID CR-H212 RAID enclosure and RAID enclosures with Prolific USB RAID chipset: showing complete hard disk status of both hard disks in all (standalone, BIG / JBOD, RAID0, RAID1) modes
added support of Intel RMS25CB080 RAID controller (complete hard ... Read more

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nvidia system sentinel has started to complain that my card is not receiving sufficient power and cutting the performance of my card. This is bull. I have a 7800GS+ and I replaced my psu a month ago with a Hiper 530Watt as I was getting the same issue with my old generic 360watt one. This seemed to have cured the problem as I haven?t received the message for at least a month. My Card idles at 54C and Peaks at about 65C so I don't think it?s a heat issue. I also don't have any overclocking going on either. I also tried several sets of drivers, both forceware and tweaked... all from clean (I used drivercleaner and manual deleted all the files it missed in the "system 32" folder and the "system32/driver folder" and used regsupreme 1.4 to clean my registry. Any ideas? of how to fix the problem or at least disable "nvidia system sentinel"

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We noticed that Combofix incorrectly identifies files used by SafeNet Sentinel as malware.


Are all located in system32 and are used by Safenet which is used by software vendors to enforce licenses. In our envrionment it is used by SPSS. From looking online, it apepars this has been a false positive in scanners for some time. Any idea if there are plans to correct?

Answer:Combofix False Positive: SafeNet Sentinel

I have notified the author with a copy of your post. We will update this thread with his response. Thank you for advising us.

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I have a Toshiba Laptop which includes it's own health monitoring software but I also have several 2Tb and 3Tb external hard disk drives (Seagate mostly). I'm considering buying "Hard Disk Sentinel Professional" in order to have them monitored.

Just wondering if anyone has bought "Hard Disk Sentinel Professional" and if so what they think of it.

The software retails for around $20 (Softpedia 30% discount).

My laptop is a cheapie and rather slow. Here are the specs:-

System Manufacturer: TOSHIBA
System Model: Satellite C50D-A
System Type: x64-based PC
Processor: AMD E1-1200 APU with Radeon HD Graphics, 1400 Mhz(1.4)2 Core(s), 2 Logical Processor(s)

Installed Physical Memory (RAM) 4.00 GB

Display Adapter RAM 384.00 MB

Resolution 1366 x 768 x 60 hertz

I look forward to hearing what you think of it. (The software that is, not my cheap laptop).

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Dell XPS GEN 3

i have heard:

Bios drivers
Nvidia drivers
new psu
new card

i have a 460w supply. my friend has the exact same computer even bought at the same time and he does not have the same problem.

what are the chances of my psu really going bad just for the video card? (yes i have the molex connector hooked up)

i read somewhere that you can turn unused things off to gain more power, is this an option? thanks and pray for me.

Answer:Sentinel low power error with Nvidia 6800

u have heard?... what have u heard? did u buy those things? u shouldnt have to upgrade your PSU in a prebuilt, especially an XPS unless you are going to upgrade your video card

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Just upgraded the Grapics card in a new PC (Dell 5150) to a PCI-E MSI Geforce 6600gt.When starting the machine (cold boot) I get a message from the Nvidia "sentinel" telling me that the card isn't getting enough power & it is reducing the cards capabity.The card does not have any extra power connector (should be able to get enough juice from the PCI-E connection I believe).This doesnt happen on a reboot & the card seems to be running happy as a songbird even when put under stress or playing a demanding game or benchmark (3D mark 05).The PC has a 305w PSU (within the reccomended for the card) & apart from the HD & cd.dvd drive doesnt have any other extras sucking power.The Case fan seems to have a good old spin during the initial boot (BTX case) & I was wondering if that might be part of the problem.Any advice appreciated.

Answer:Nvidia "Sentinel" Power supply problem.

I emailed nvidia about power requirement before and they said 300w to 350w minimum. I asked the opinion of several retailers what they thought. They all said they wouldn't run the card on less than a 450w PSU.My system has a 300w PSU. I didn't go ahead with the upgrade.

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Hard Disk Sentinel Standard Edition Hard Drive Software 100%

and not just hard disks... good clear indication of problems+ monitoring

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nvidia system sentinel has started to complain that my card is not receiving sufficient power and cutting the performance of my card. This is bull. I have a 7800GS+ and I replaced my psu a month ago with a Hiper 530Watt as I was getting the same issue with my old generic 360watt one. This seemed to have cured the problem as I haven?t received the message for at least a month. My Card idles at 54C and Peaks at about 65C so I don't think it?s a heat issue. I also don't have any overclocking going on either. I also tried several sets of drivers, both forceware and tweaked... all from clean (I used drivercleaner and manual deleted all the files it missed in the "system 32" folder and the "system32/driver folder" and used regsupreme 1.4 to clean my registry. Any ideas? of how to fix the problem or at least disable "nvidia system sentinel"

Answer:Nvidia System Sentinel (diffidently not a PSU issue)

u are right that is plenty power, but you may of not set sumthing in bios for it to say this or something, but yes 530 is plenty i have dual core dual gpu cards wireless soundblaste live 2 hdds and 3 rams anda 550w antec has no troubles at all

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I have been trying to access Hard Disk Sentinel web site for quite a while now and always get the message "This page can't be displayed".

I have no trouble accessing any other web sites, have run internet trouble shooter and have not found any problems with my internet access.

Have any other members tried to connect to Hard Disk Sentinel web site.

Can any one help with this.

Answer:Problems with Hard Disk Sentinel Web Site ?

I got in OK, have you tried lately?

Hard Disk Sentinel - HDD health and temperature monitoring

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Not the pro but if you wish to check out

Hard Disk Sentinel Standard (100% Discount)

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I needed a better hard drive monitor. Unfortunatly most of the ones here are too geeky for me to understand. I found one I liked, called Hard Drive Sentinel Free.

However, when I shared it with my brother, he was very irritated. How could I possibly try a program that majorgeeks had not reviewed?????!!!!!!

So here I come, asking forgiveness for my mistake. Would some very kind geek give me a review of this program?

Hard Drive Sentinel :

Does it meet majorgeeks (and my brothers) standards?

Thanks for your help.


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Hello BC,
I am in need of help I have a computer that is infected with Personal Sentinel Secutiry and has integrated itself with my Microsoft Security Center and the Virus Protection status says that Personal Sentinel report that it is up to date. I have read the thread on this site (BC) and from a hundred other sites and I have removed all registry entries from regedit-I have also ran Rkill but it said it found nothing, and Spybot S&D, Superantispyware, Malware antimalwarebytes, vundofix, smitfraudfix, and Hijack this all come back fine now-after deleting thousands of viruses and all the registry entries, and the 095 folder in documents.
The only problem I am now experiencing is that I cannot install AVG free because windows still thinks that Personal Security Sentinel is in there. How can I remove that entry? Is there place for it in the registry also?

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More problems with an installation of Sentinel system driver 5.42.1 on an XP laptop with sp 3 installed.
When I try and load the s/w I get the following error -
error 1714 the older version of sentinel system driver 5.42.1 can not be removed. Contact tech support.

I have been in the registry and removed any/all information relating to sentinel system driver. I did load an older version of SSD (5.39.2) but thanks to Spike on this forum I have removed it.

Any ideas would be appreciated

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- Cooler Master CM Storm Sentinel Advance Gaming Mouse (link to the product's official page).
- Thermaltake Tt eSPORTS Black Gaming Mouse (link to product's official page).

They are both in the same price range and both have an aggressive red/black color scheme, which I love btw, though Thermaltake's black appears to have a better overall build quality. Of what I've seen there are a lot of people complaining about problems happening to the Sentinel at forums that go from its laser sensors to slacking of the right and left mouse buttons in a short period of time. That's quite intriguining to me though because I fully trust on CM, but the complaints are there and it's hard to ignore them. There is also the fact that the Black is newer..

So, while the Sentinel might perform better I think Thermaltake Black is more sturdy and might last a lot longer than CM's Sentinel.

I've taken the pros and cons of both into consideration but can't really decide which one I should get..
Any help? Opinions and thoughts will be fully appreciated..

Answer:Thermaltake Black or CM Storm Sentinel Advance?

I don't really know what is up with this forum but people do not seem to want to help me here.. does it have something to do with my flag?

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ok i tried opening up world of warcraft and fatal error 134 occurred

"Failed to open archive interface.MPQ: The system cannot find the file specified."

I looked on the WoW forums for a solution, which help a lot actually, and it said to just uninstall and reinstall the game. The problem is that i cannot uninstall.

Because........" 'Uninstall.xml' could not be read"

is there anything i can do to actually uninstall.

by the way just deleting files doesn't work because vista seems to have a mind of its own and rarely deletes things when I rightclick, delete.

Answer:Unable to uninstall WoW, help!!

don't right click delete it not too good for it, you have tried to remove it via. Add/remove programs?

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This may sound like a long winded way of explaining this. However, i feel it necesary to explain the situation.Several months ago i attempted to download a demo for a game. However, at that time i was having trouble with my PC. The download failed and i did not attempt to resume the download. Although i was left with an icon on my desktop.The PC has now been fixed (new power supply unit) but i find i am unable to delete the icon on my desktop. I get the following message :- "Cannot delete EmpireEarthIISetup-dm. It is being used by another person or program. Close any programs that might be using the file and try again"Also, around a week ago, i decided to install a game which i have not played for years. I am unable to install this game also.I have tried the un-install facility which comes with the game. I have also tried "add/remove programs" from the control panel and i have tried to un-install it with CCleaner. None of these methods work.I do not know if the failed download and the icon which i cannot delete are related to the game i cannot un-install. But i felt i should give you as much information as possible.I am running Windows XP Pro. SP2.CCleanerA2Ad-AwareMicrosoft Antispyware.Norton Antivirus.ZoneAlarm.Any info would be much appreciated.

Answer:Unable to uninstall.

For the first problem click here

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ok, i have a dual boot system, win98se and xp,xp is has not been activated(i was experimenting)i have the xp reinstallation disk by the way.i tried to uninstall, delete and reformat the partition, which contains xp, by usinG FDISK and by going througt the COMMAND PROMPT, IN XP and win98, i even tried using system32/osuninst.exe.something i saw on click here.APPARENTLY BECAUSE XP WAS NEVER ACTIVATED IT'S MISSING REGISTRITATION INFORMATION.i only installed xp about ten days ago, it told me i must activate it, i said, later. now it will not alow me to log on.every time i go to log on, it tells me to activate it.I have played with xp long enough, i just want to delete it.if needed i will just have to take drastic action and use a utility to scrub the whole can remove xp.Do i have to ring the activation line to get the missing info?i wont be able to post back until monday, as the offending pc is back at work.

Answer:unable to uninstall xp

Frankly, I am amazed that your IT department has allowed you to get away with this shennanegans.Can we assume that you have installed a cracked copy of XP? If not, why can you not simply activate it?

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I've been trying to install and use Norton Internet Security, but I can't uninstall my anti-virus software (PC-Cillin 200). When I try, I get a message about being unable to find the uninstall file. Is there anything I can do to get rid of this?

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I installed SP2 on XP Pro a few months back. It has been giving me fits with 2 of the main programs that I use, and I'm ready to go back to the way it was before. However, I go to add/remove programs and click Service Pack 2 and uninstall and it tells me that "Uninstall could not find the SPUNINST.INF file." I can't uninstall any of the ways Microsoft suggests. I haven't tried system recovery, but there is a lot of stuff that I don't want to lose if it goes back to how it was months ago. I tried reinstalling SP 2, but it said it was installed and that I didn't need it. Can anyone give me some help?

Answer:SP 2 Unable to Uninstall

You could do a repair installation. This will revert it back to before SP2.

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Hello ,I got an error Access voilation at 6CB in module AVGTOO .Dll 0000004 Error was something like this. I removed the AVGTOO. Dll but still I am unable to uninstall avg.. when I uninstall it it says avgemc.exe is creating backups. Anybody please check hiackthis report and tell me if i have got some infection?Logfile of Trend Micro HijackThis v2.0.2Scan saved at 4:32:42 PM, on 1/27/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16762)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\PROGRA~1\AVG\AVG8\avgwdsvc.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\wscntfy.exeC:\WINDOWS\system32\hkcmd.exeC:\WINDOWS\Wcgopsvc.exeC:\PROGRA~1\AVG\AVG8\avgtray.exeC:\Program Files\Common Files\Real\Update_OB\realsched.exeC:\Program Files\Java\jre6\bin\jusched.exeC:\WINDOWS\system32\ctfmon.exeC:\Pro... Read more

Answer:unable to uninstall avg

NO reply from 7 days

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Hello all,

so, I go to programs and features under control panel, but there is no uninstall/change/repair anywhere to be seen.

I would like to uninstall WinZip 14.

Any help would be much appreciated in resolving this.
Warm regards,

Answer:Unable to uninstall


I suggest that you use this, it is more efficient.

If you want to use program and features, just clikc on the name of the program.

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i have recently been uninstalling my sims 2 games and when i came to uninstalling just the sims 2 it said please uninstall all other expansion packs!

i would really like to know what do and would appreciate any help given, thank you

from stephenquinn3991

Answer:unable to uninstall

Do you go to add/remove to uninstall? Usually it lists the last exp. pack you installed and should uninstall all of the game.

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Hi, I am having an issue trying to uninstall IE7. I am currently running XP SP2. I am getting a copy error: on these files

plugin.ocx.000 on windoes NT service pack uninstall directory
I want to uninstall and reinstall IE 7. Any help really appreciated.


Answer:Unable to uninstall IE7

Hi there and welcome to TSF.
How did you try to remove IE7?

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I am trying to unisntall AVG, but it stops at the last step mentioning error.
How do I remove it?

Answer:Unable to uninstall AVG 8.5

...and the error is?
AVG has a good help forum staffed by volunteers but I won't search until I know what specific error you are getting.

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VLC downloaded itself to my laptop without me knowing. When I go to add remove to uninstall it does not show on this list. I didnt download it from thier site so there is also no uninstall option under programs. I deleted the folder from program files but its still on my computer. Also when I try to open my task manager i get an error message stating this is not a valid windows image and i need to check my installation disk. I am not sure if a virus is causing this problem or if this is a software issue. I dont want VLC as a media player. Can someone help me to remove it.

Answer:Unable to Uninstall VLC

If you didn't install with the installer, then remove the folder.

Also remove %appdata%\vlc

or try Revo Uninstaller:

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hi guys ive installed avg onto my windows 7 laptop but i cant uninstall it can you please help its stopping me playing online games

Answer:unable to uninstall

1. What AV did you have before you installed avg

2. See this - do that and then run the uninstall tool ensuring you select the correct one for your 64 bit windows

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