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Computer shuts down and turns on unexpectedly

Question: Computer shuts down and turns on unexpectedly

My computer turns itself off and on again after approx. 45mins to an hour of use. I have consulted someone who says this is due to a virus. What do I do? Is there a simple solution?

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Preferred Solution: Computer shuts down and turns on unexpectedly

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Computer shuts down and turns on unexpectedly

Is it a sudden shut off and not a systematic shutdown of Windows. I would guess if its a sudden shutdown you are looking at heat issuenone

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Hi,

I've been having these problems for the last few weeks. If I'm typing using Microsoft Word or I'm playing a graphically intensive game, it may happen. It seems utterly random.

The problem is either the monitor going onto standby and the sound just looping until the sound cuts out, while the actual computer is still on and the fans are still whirring etc.

Or, the screen just freezes and the computer is still on, but the sound cuts out straight away.

As I said, I don't there is anything I can avoid doing to make this stop, sometimes the computer runs for 3 hours playing an FPS like Call Of Duty 4 and other times I will turn it on, it will load the desktop and then it will freeze straight away...

It may be a temperature problem, but I don't understand why a component could be getting too hot when just using Microsoft Word. Also, it's not my graphics card because I recently clocked it back down the default core and memory speeds.

Does anyone have any ideas why either of these things occur?

Thanks for your time,

Blekk.
 

Answer:Computer Turns itself off or freezes unexpectedly

At the risk of sounding somewhat redundant, I recommend following in the topic here appearing in 'guides & solved issues'.

While Step 1 recommends updating drivers, you could be having hardware problems, rather than compatability problems. That does not completely rule out any recent driver updates or new software as a cause. Events viewer and the device manager should be reviewed for any useful information.

Your description makes the GPU sound most suspect. I would substitute an inexpensive graphics card to check out this possibility. Before incurring that expense, use memtest86 to check out the RAM (high on my usual suspect list).

I did not read the post for information regarding the OS.
 

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Okay, so as the title says, my computer has been shutting down unexpectedly every once in a while. Like I will be in the middle of an application, downloading something, or just plain reading something on the internet and my computer will shut down. The monitor will go off completely, but my modem will have the green (on) light on and a constant yellow light which usually means it's processing something or opening a program. It really sucks. Like I have to unplug the power source and re-plug it in to turn my computer back on. I've tried virus scans but nothing comes up so I'm lost. And I'm not sure if it started before or after I connected my new external hard drive, but I'm thinking it was after.

Answer:Computer shuts down unexpectedly

Hello and Welcome to TSF

So it actually is not shutting down completely, you can hear the fans spinning and the hard drive has activity, is this correct?

Possibly overheating, open the case and take some canned air and blow out the dust bunnies. While you have the case open you can boot up the machine and physically look to make sure the fans are spinnning, esp the fan on the cpu

Find the manufacturer of your hard drive and run their Hard Drive Diagnostics Utility.

Look in the Device Manager for any conflicts, yellow question marks or exclamation points

Check the error messages by looking in the Event Viewer and post them back here (Start->Settings->Control Panel->Administrative Tools->Event Viewer).

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Computer shuts down unexpectedly!

Answer:Computer shuts down unexpectedly - Help!

Scan the system for possible virus infection with the following programs and not with your installed antivirus.
Anti-rootkit utility TDSSKiller
Windows Defender Offline
Test your RAM modules for possible errors. How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.

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Hi, I had previously posted a question but forgot to give the pc info. I have a desktop pc pavilion model p6-2014 with operating  system Windows 7 Home Premium 64-bit.  I have not installed any hardware or software except connected a new router. My computer shuts down unexpectedly several times starting 2nd week of this month. At right hand bottom of screen, there is a msg that reads: " Display Driver Stopped Responding & has Recovered. Below that is another sentence that says: "Display Driver AMD driver has stopped responding & has successfully recovered. Black screen follows then asks if I want to start windows normally and I have to sign on again. I am not a computer savvy person and do not know what to do. Pls help and provide detailed steps on how I resolve this problem.  Also, I can not access the HP Support Assistant app. Getting a pop up msg that says: HPSF.exe has stopped working. This app has encountered a serious problem and must close. How can I put this app back?   

Answer:Computer Shuts Down Unexpectedly

Hi,When did this problem start?  I suggest you try a system restore to a point before the issue began.  There might be a driver conflict causing this issue. Here are the instructions: http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc?src=ia&iaaid=50004900&ialnk=ti...




-ChrisI work for HP.Support Forums are now on your mobile phone: http://m.hp.com/supportforum

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My computer frequently and unexpectedly powers down with a critical error Event 41 kernel power. There is no warning or other screen, it just restarts. I bought a new power supply hoping  that woudl help but it didn't I note with some surprise that HP computers/laptops have been suffering from unexpected shutdowns for several years. Has anything been resolved and with so many complaints why not? 

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I am running Windows XP with Plus! program added and have since the day it came out. Just recently a problem developed that is totally frustrating me. While online or off all of a sudden about 5 to 10 different programs or boxes will start springing up all over the screen out of control and then my computer freezes up and shuts down. It is almost like it is bouncing from item to item rapidly out of control. I have a Hewlett Packard Pavillion Model 6635 with a speed of around 500 and a hard drive of 10 GIG. I think I might have too many things that load up at startup but have no idea as to what I should delete or move or how. Thank you so much for any help you can send my way.
 

Answer:Computer shuts down unexpectedly

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Hello,

I am having a problem with my computer shutting down randomly. I am an engineering student and I run CAD programs on my computer and it irritates me to no end when I am in the middle of working on something and it just shuts off. I talked to someone else about my problem and they said that the CPU is trying to pull too much power from the power supply and so it thinks that it is shorting out, so it shuts off. The only time that it ever shuts off on me is when I am using SolidWorks (CAD program). I keep my Task Manager window open so I can watch and see what it is doing before it shuts off and the CPU is running from 85-100% with only 990Mb of memory used. My computer is about a year old. It is a HP Pavilion dv4000 notebook and has a 1.6 Pentium M and 2Gb of RAM. I don't know what could be wrong. What can I do to fix this?

I plan on upgrading to a new computer hopefully this summer, but until then i need to fix this if possible. Aside from my problem of having to do all of my schoolwork more than 2 or 3 times, who would you recommend me buy a new computer from? I was thinking Dell or Sony... What do you think?

Thank you!

Answer:Computer Shuts Off Unexpectedly

hello & welcome to TSF,

first of all i need you to do this,

now what i need to do is go to your (device manager)

now once there you will want to select from the toolbar of the window(veiw) then a drop down menu / from it you will select (show all hidden devices)

now if you see any (red or yellow) quotation marks , make a note of what they

now go to the (event veiwer) this is thru the (administrator tools) in the control panel
here you will find 3 to 4 subcatagories

you will want to check each of them for this is where windows keeps track of all errors
now you will want to make notes of the errors that have been recorded ( you do not have to make notes of double entries just of the dates of their happenings & how many there is)
you will get more information on the errors if you (right) click them / then select properties


also


do you have a Windows Xp cd, not the restore cd's that come with some systems, the cd will have the Windows logo & 3D hollowgram/image on it

if you do not maybe you can barrow one from a friend/family member/co-worker as long as it is the same version that is on your system

if you have (Windows XP Home Ed. sp2 ) then the cd will have to be that / if you have a cd with (Windows XP Home Ed. )you will have to slipstream (SP2 ) onto a disk that you create

this also applies to (Windows XP Professsional )

http://www.helpwithwindows.com/Windo...p2-bootcd.html

now if you do have the Windows XP... Read more

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Last April, my computer started to shut off unexpectedly and without any warning at all. I would have to hold in the power button for about 30 seconds, let it off, and push it again and it would reboot. It did this for several weeks without warning. Before I knew it, it wouldn't even boot up again. I took it to a local computer guy, who checked it out and told me that the motherboard, hard drive and the memory were all "fried" and that I had to get all new. I did so.
Now, the same exact thing is happening AGAIN! I don't want my computer to "fry" again. Does anyone have any idea what could be causing this? Could this be a cooling issue? I really don't know much about computers, and don't know if I have listed enough information, so please let me know if there is any other info you may need (and how to get it).

I have: an MSI Km2m Combo-L Motherboard (VIA KM266 Chipset)
AMD Athlon XP 2200+ CPU
Maxtor 40gb Hard Drive
Windows XP Professional
 

Answer:Computer shuts off unexpectedly!

Hey, check your Psu, it have to be the problem, what Mobo do you have, and what psu?
 

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my computer (windows XP) will turn off unexpectedly, particular when I run spybot (about 1/2 way through the scan), and also when i run some music programs such as Pro Tools. here is a hi-jack log: thanks!

Logfile of HijackThis v1.99.1
Scan saved at 3:27:09 PM, on 4/28/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Utilities\NPROTECT.EXE
C:\Program Files\Speed Disk\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\VTTimer.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\System32\Rundll32.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:... Read more

Answer:Computer shuts off unexpectedly

Hi woodstiff

Sorry for the delay in getting to you, the forum has been really busy lately and all our helpers are volunteers. Since it's been a few days since you last posted a log please follow these instructions if you still need help and I'll be happy to assist you.

Download Deckard's System Scanner to your Desktop. Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, 2 text files will open - main.txt and extra.txt
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt back in this thread (do not attach it).
Please attach extra.txt to your post.


To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste the following into the "Upload File from your Computer" box: C:\Deckard\System Scanner\extra.txt

Click Upload.

What DSS will do: create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

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here is the bugcheck after the computer started back up. everything was running fine then !BAM! restart.
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc000001d, 0xe2bf877c, 0xac660890, 0x00000000)

 

Answer:Computer shuts down unexpectedly

is the computer setup to create a minidump when it crashes if so post them here
 

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My Custom Computer Specs:

P4 3.0 GHz
1 GB Ram
Radeon 9600Pro Video Card
80 GB HD
Windows XP

Just recently my computer started shutting down randomly whenever it feels like it. I dont know if its a hardware, virus, or power problem. Please help me I am desperate to fix it.

Also, my monitor recently started acting weird. When I turn on my computer and turn on my monitor, my monitor would stall for 30 seconds before showing anything. The status light would be orange for 30 seconds and then turn green and then Ill start seeing things on the screen.

I am going crazy. Help.

Answer:Computer Shuts Down Unexpectedly

When you say shut down, is this an instant power off or it is just as if you had shut down Windows properly?

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Hello everyone. I'm new here and this will be my first post on here. I'm sorry if I have started this post in a wrong thread. I'm unsure of where it should go. Anyways, I'm not a tech expert so that's why I here. I will try my best to describe my problem tho.

First of all, I have been having this problem since last week. The problem is that it just auto shut down on me without any warning.

I thought it was because its overheating/the cpu reached it limits hence why it auto shut, but thats probably not the case.

And since that happened I just thought to myself that I should just reinstall windows. Haha. I thought that would solve my problem. But it didn't.

This crash problem occured when I opened game. I also realised that it happen as well when I browse the internet using firefox. Like after I opened it for a few minutes it then shut down.

However, if I'm not opening anything else and just at the desktop and only transferring files for hours, the crash never happen unlike after I rebooted, went to firefox, then googling stuff and then poof, it crashed. I also checked the cpu too, but its not overworking itself. Its just chilling.... Oh, and I checked it from task manager.

I already tried uninstalling the nvidia drivers and went to surf the internet afterward. No crashes at all. I could watch youtube as well without having it crash on me. But when I reinstalled the driver back. It happened again.

So... I don't know really wha... Read more

Answer:Computer Shuts Down Unexpectedly

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My printer always worked fine up until today. I was trying to print an email receipt when suddenly my computer shut down and restarted automatically. Then the pc said it was recovering from a serious error and that the problem was due to hardware or software issue and can cause loss of data (told me to back up my data). Scary! This is the first time I see this! Can anyone help me please? Thanks.

Answer:Computer shuts down unexpectedly

Overheating, corrupt Driver, Faulty PSU, virus/sCan you tell us if its a Laptop or a Desktop, and what make/brand please.

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My computer shuts off when searching for files, scannng for viruses, running PC1clik etc. It also indicates programs like adobe acrobat aren't installed and I hve to manually open it. Does anyone have any ideas? I've searched microsofts knowlege base but no luck. I have win XP P4 2.2 Toshiba Satellite 512kb.
Thanks. I'm counting on you.
 

Answer:computer shuts off unexpectedly

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Hi,
This usually happens with processes such as converting wav files to mp3 or with some flash players. The computer just stops, period. I'm not doing anything illegal--some programs it might happen with are exact audio copy or flac front end, which should be fine to use. Also happens on websites, such as youtube, with flash players occasionally. Here's the hijack this. Thanks in advance for any help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:13:19 PM, on 8/2/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Acer\eManager\anbmServ.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Pro... Read more

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Hello everyone, and thanks in advance for anyone who try helping me.

Here is my problem:
every 5 to 15 min, one of the 2 events occures:
1. My screen shuts down for no reason (the yellow light turns into orange), but my computer is still working (i can still work on it "blind").
this is the rare event.
2. This is what usually happens: The computer shuts down completly.
when i turn it on again, some times it turns on but the screen is still off (like in the event number 1), and sometimes it goes on ok, until the next time it gets off for no reason.
If i wait some hours after it get shuts down, i can use it for longer time until it gets off, but if i turn it on a few seconds after it gets off, i can only work for a few minutes until it gets off again.

I'm learning in a university and i have a big test in a week from now, so its kinda urgent for me..

Thanks alot, Liran.
 

Answer:Computer/Screen shuts down unexpectedly

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Hi,

I'm having trouble with my PC shutting down on me unexpectedly.

This has been a problem for a while now and I have tried some things to fix it but to no avail.

I used to have a 500W power supply where every now and then I would get an error message saying that my video card was not being supplied with enough power (the specs on the video card say it requires a minimum 400W power supply). I did have the PSU connected into the video card via a 6-pin connector. After getting this error message I decided to upgrade my PSU to a 600W power supply, hoping that it would then have enough juice.

It is at this point that although I do not get that error message any longer, my PC will shut down on me at random times.

When I do finally get it to boot again I receive no error message in any of the Event Viewer logs.

I do like to download some pretty big files (from legitimate sites) and often keep my PC on for a day or two at a time. During this time my computer is happy (doesn't shut down or anything) but when I try to start using it again, after about 5 or 6 minutes of use (playing a game, surfing the web etc) it will shutdown as if the power in the house just went out. I do not see any flashing lights and everything appears as normal otherwise. All the fans in my case work just fine and I do not feel a lot of heat coming off the CPU's heatsink. Usually my computer will not successfully boot right after this occurs. Sometimes it quits on the WIndows splash sc... Read more

Answer:Solved: Computer shuts down unexpectedly

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I have a Medion MD8000 computer running Windows XP. Recently the computer started booting very slowly (sometime 5 min or longer). Then after it is running, it randomly shuts off without any warning, then starts to reboot itself. Any idea of what I should do?

Answer:Medion computer shuts off unexpectedly

Hi Mannyme and welcome to TSF

There is a very good writeup about speeding up your computer at this link:

http://www.techsupportforum.com/f174...ow-247566.html

Try these fixes and report back if you have any questions or concerns.

Best regards,
Mack1

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My HP 250 G3 laptop has been shutting down unexpectedly recently. It all started last friday (26th Feb) when I turned my laptop on at home and the Startup Repair dialog came up saying "Your computer was unable to start" and the status said "Attempting repairs". It seemed like it was stuck there so I shut it down with the power key and turning it back on. I can't remember when the blue screen came up but it was some time after turning my laptop back on. I wasn't able to log in to my laptop again until I selected the "Last Known Good Configuration" option. Until then I've been able to login and use my laptop but it turns off unexpectedly and after logging back in, it says it has recovered from a serious error (or something like that). When I view more details I see "Blue Screen" as the cause. Attached is a zip of the dump files. Hope someone can help.

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Hi, My son bought Sim3 yesterday and has played it continuously ever since on a Dell laptop running Vista.His problem is that his laptop keeps shutting itself down......no warning....just shuts down. Has anyone else experieneced this or have any advice?ThanksPosted on another thread that seemed to be similar but been asked to start a new thread

Answer:Sims 3 - computer shuts down unexpectedly

Yeah, we ask you to start new threads so you can get accurate information.  Now, my thought on your dell laptop shutting down is an overheating issue.  Most newer video games use loads of the computers resources, so the computer most likely is shutting down because of overheating.  What you can do is either check the fans on the laptop for dust and debris, and make sure it is on a flat surface, like a desk, so the fans can breathe.  Also, you could buy a laptop cooling pad, which can be bought at your local walmart, kmart, ebay, ect.  These cooling pads go on the bottom of your laptop and have fans that blow air on your laptop to keep them cool, along with the fans already in use on the laptop itself.  These usually cost roughly $20 and up and connect to the laptops usb.

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Hi,

My computer has been shutting down unexpectedly lately. It started to shut down when I was watching videos at 1.5 speed on VLC player and only then. So I updated my video card driver and VLC player and for a couple of days everything was working fine. Today however, it's shutting down about every 20 minutes or so. I checked Event Viewer but I can't find what the error might be. Nothing new has been installed besides the driver and VLC player update. Here's what I am running:

Win7 Home Premium SP1
i7 2.80gHz
8Gb RAM

I have attached a CPUID Report. Is this a hardware or a software issue? Can anyone please help?

Thanks.

PS I have not been getting a BSOD. It goes from running fine to a black screen as if my monitor was unplugged. My tower is still on so I need to press the power button to shut down.

Answer:[SOLVED] Computer shuts down unexpectedly

I am trying to set Win7 to create a minidump as per the instructions here:

How to Check Computer is set to collect dumps

However, when I make those settings changes and click on OK, the settings never set. They always revert to my previous settings which are like in the attachment. How can I get my computer to accept the settings?

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My HP Pavilion 5000 CTO with XP pro SP2 has been having this problem for awhile. Whenever I do anything that makes the computer work harder (defragmenting, total system scans, watching videos, and any time I multitask with many different programs); it will just shut down. I assumed it was a virus at first, but Nod32 would run and it would shut down before it found anything. Safe mode doesn't help. So I recently reformatted the computer but I'm still having issues. Any ideas on what could be causing this? Is it hardware or software?

Answer:Computer shuts down unexpectedly; hardware or software?

Besides a few items like the cpu that could have a temp problem a bad cap in the supply or being a weak unregulated transformer, or even something on the board faltering once powers is being pulled for hardwares are things to consider.

If the cpu is running hot when a load is on the overheat protection circuit on the board will simply shut everything down. Iou would likely see a message for something like that however while a bad cap or something else on the board giving out once power is pulled would be one thought.

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

There are two times when I have noticed it stopping for a reason. Other times I do not know why it shuts off. Once it stopped after I had a flash drive in the USB port. I did the proper procedure for "safely removing" it, but the computer still shut off when I took the drive out.

Another time the computer more or less went to sleep. I was able to restart the computer without it rebooting. I wonder if there is some way to set the time for it to do this.

Answer:My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Hi Xarzu,

Not sure on the flash drive and USB port, but Step Two in this tutorial will show you how to set the Power Options to what sleep settings you want.

Power Options and Sleep Mode Problems

Hope this helps,
Shawn

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Hi -

I previously received help from Gringo over on this thread (http://www.bleepingcomputer.com/forums/topic413593.html), but since removing (I think) the malware, I've run into a new problem: the computer has, each of the past few days, suddenly shut down. Gringo suggested that I post a new topic here in the Vista forum.

I looked at the Event Log and it mentions kernel power. I also see this error message in the log: "The speed of processor 0 is being limited by system firmware. The processor has been in this reduced performance state for 2 seconds since the last report."

The other very weird behavior that I can't find the source for is that one of the svchost.exe processes seems to take up 300,000 -- even when no programs are running. I can't figure out why the CPU is working so hard.

Please let me know what additional information I can provide, and I am happy to do so. Thank you!

Answer:Computer Running Vista Shuts Down Unexpectedly

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?
 

Answer:My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Specs would be nice.

CPU, GPU, PSU. Any overclocks. etc. You need to give us something to work with here.
 

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This will be my third attempt to have someone at this site help me with my problem. I have not received any replys to my last two posts. Please, Please, Please... guide me in the right direction.

We have a HP Pavilion m9150f... windows vista. We have very little saved on the computer, yet it seems we are running out of memory anyway. The computer takes a min. of 10 minutes to start up and is now shutting itself off. I am currently working in safe mode.

hjp attached:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:20:50 PM, on 11/25/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16757)
Boot mode: Safe mode with network support
Running processes:
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.scottrade.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Soft... Read more

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Answer:[SOLVED] My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

overheating?

5 more replies
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My HP Pavillion Elite HPE will shut off and restart on its own. Also, icons are being switched around, i.e., the excel icon shows up for word documents and vice versa. There are no messages associated with this action.
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428  BrowserJavaVersion: 10.51.2
Run by Administrator at 14:08:34 on 2014-01-21
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.16367.13525 [GMT -5:00]
.
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\spoolsv.exe
C:\Program Files\NV... Read more

Answer:Computer randomly shuts off and icons switch unexpectedly

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I am running Windows XP on a Gateway laptop.  I just started having this problem yesterday and I've searched all the forums and haven't found an answer.  Approximately five minutes after starting up the computer unexpectedly shuts down.  I don't think it's an overheating issue because when I'm in firefox it asks if I want to save the settings or close all tabs.  It gives me that option for about 3 seconds and then shuts everything down.  I tried running AdAware and Spybot Search and Destroy to see if I had some problem but to no avail.  I also tried system restore to an earlier date and I thought that fixed the problem.  The computer was working for a good 45 mins or so but then shut down unexpectedly again.  Since then it's been shutting down every 4-5 mins.  I'm in safe mode right now hoping it doesn't shut down before I finish typing this.  If you have any ideas please let me know!  Thanks!

Answer:computer shuts down unexpectedly, asks if i want to save settings first

Are you running on battery or AC power? When running battery only the computer will shut down when battery power is too low. If the battery is old, it can show fully charged, yet still only have an up time of a few minutes.

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useing a gigabyte tech ga-m55 plus Mother board ive tried oretty much everything.

Tried pulling the battery no good.
Tried bare boneing everything no good.
Ive replaced everything in it but the motherboard cuse im out of cash.
Ive tried jumping the pins for the power switch no go.
Tried covering the mounting spot with electrical tape nothing.

It was a ga-m55 plus with 3 gb ram and 1.8 ghz processor.
AMD sp350 350 watt power supply.
If anything else is needed ask me.
it just turns on for like half a second and shuts back off. lights come on and then its gone.
 

Answer:Computer turns on then shuts off.

just a bump guessing i need to replace the motherboard.
 

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I'm not sure what is wrong but when i turn on my computer it stays on for about 15 seconds it shows the compaq screen then it just shuts off. it keeps doing that. anybody know whtas wrongi have a compaq presario sr1220nxintel celeron d512 ram2.93 ghz80g hd

Answer:Computer turns on then shuts off

A friend of mine recently had the same problem. Check to see if the CPU heat sink didn't separate from the CPU, If you make it past POST how many beeps do you hear?

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hello, my problem is that my computer turns off when i turn it on. sometimes it does not even go to the startup screen. my monitor says it is going to sleep after maybe 2 seconds after the computer turns on and then shuts down. my computer is an hp m8400f, with an AMD Phenom 9500 Quad-Core Processor, 3072MB system memory, 720GB hard drive, Nvidia GeForce 8500GT graphics card, and Windows Vista.

Answer:computer shuts down after it turns on

Do you have a power supply of equal or greater wattage that you can borrow from another computer, or someone?  Try to borrow one and swap in in there to see if that's the problem... If it works, give the power supply back to whoever you borrowed it from and order another one..Have you changed anything inside the computer lately, like unplugged cables or made any other physical configuration changes?Have you looked inside the computer lately, period?       There may be a serious dust factor..In which case you need to purchase a can of compressed air and thorough clean out the inside...

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so few weeks back.. my computer randomly shut down and it kept restarting and within like 5 seconds of it restarting... it would shut down again and it would keep doing that. eventually it would load up and after like 3 min it would shut down.

so recently i had to use my comp a lot for school work... and it keeps shutting down a lot... sometimes its on for a long time and itl shut down or sometimes it takes like 4 min. Ive had it off one time and it just randomly turned on for no reason. Turned it off once before bed and it turned on while i was in bed. Sometimes itd be on when i wake up in the morning.

The comp is windows vista, Dell

Someone help :/ cant even do my papers...

also quite recently, ive had 3 blue screens, took it to best buy and they said it might be something with the driver/ram... but idk. just today it said i needed a driver update but when i tried to update... it said that the software could not be found. but idk if thats whats causing the problem.
 

Answer:Computer shuts down by itself and turns on by itself

If this is a laptop, remove the battery and use only the AC adapter. See if this fixes the problem. If this is a desktop replace the power supply first...
 

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Every time we turn on our desktop computer it says to start windows normally or launch repair thingy. Well, right after we start  it normally it shuts off and the same thing with the launch repair. We got it started once and it was on for a few hours then it shut down again. We don't know what to do, there blaming me!! I race online on NASCAR racing 2003 and when I downloaded it we still had over 300gb of memory. We did get a virus but I got it removed. Can someone please help us!! (I'm typing on a laptop for this). We do got a 3 year warranty on it and we have had it for a year and a half.Thanks,EricEDIT: It didn't save from when it shut down, my mom deleted all me online racing stuff and there all back.

Answer:Computer turns on and shuts off

This is often a sign of overheating.Let it cool off.Put a fan behind it.

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My computer will turn on, then after a minute or so it shuts down and then reboots?I tried to restore it to a earlier time and it won't let me do that.I seen on another board it could be the keyboard, so I changed my keyboard... I tried to run a scan but it won't stay on long enough to even do that.It won't stay on long enough for me to troubleshoot it...The error says :Runtime ErrorProgram: C:\WINDOWS\System32\svchost.exeAny help would be greatly appreciated

Answer:Computer shuts off and turns back on

What recent changes(installed or uninstalled) before this happen? What protection softwares(Antivirus, AntiMalware, Spyware, System Scanner or Firewall) are you using? Have you tried booting to Safemode(press F8 on powering your PC) to see if it still restarting?

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This is what happened when I went to turn on my computer this morning. I turn the power button on the front on and all fans begin to turn(power supply fan, case fan, cpu fan, and video card fan) and dont even make it a full rotation before turning off completely. Basically they all just kind of spin a quarter of the way and stop. So what seems to be happening is the computer starts up and something shorts out cutting the power immediately. Clicking the power button again after this does nothing until I flip the switch on the back of the power supply off and back on. Hit the power button on the front again and the same thing listed above happens.
Computer Specs:
400 Watt Power Supply
AMD Dual Core 4800+
3 gigs memory
Geforce 8800 GT

Some problems I have had since building this computer is that sometimes my video would get very slow after a while and then image becomes distorted (frames go down considerably and eventually random shapes appear all over the screen and I have to restart the computer to continue playing). Kind of odd when my video card is top of the line(at least when I bought it for 300 dollars). Im thinking that a 400 watt power supply maybe was not high enough for this machine and that maybe that has shit the bed. I really hope its a cheap fix like that and not a more serious hardware issue such as the motherboard. I have made sure everything is seated on the board properly and all connectors are plugged in securely and I am really having a hard... Read more

Answer:Computer turns on for half a second and then shuts off

I would suspect the power supply. Do you have a spare or can you borrow one?

E
 

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My computer shuts off whenever an appliance in my apartment turns on, usually my fridge. I can tell because whenever my fridge starts humming, the computer turns off. It's not faulty wiring in my apartment, because the same thing has happened in another apartment as well as a house (same computer).

I thought a power surge protector would solve the problem, so I purchased a power surge protector with 7 outlets and protection up to 1060 joules (about 450 v). The only thing plugged into the protector is my PC. It seems to prevent the computer from shutting down sometimes, but not always.

I bought my PC about 2 1/2 years ago. It has an ASRock 939 Dual-Sata2 motherboard, an AMD Athlon 64 3200+ CPU, a gig of generic samsung ram, and a 6600 GT gfx card. The case came with an antec power supply. I thought antec power supplies were good, but apparently the ones that come with the cases are crap. The power supply was causing some problems, so I got it replaced with an enermax 350 W power supply.

I'm thinking the problem is probably that the power supply isn't powerful enough, although I remember reading that a 350w power supply was more than enough for my computer (remember this was 2 1/2 years ago).

Before I waste any more money, I would like to hear what you people think.
 

Answer:Computer shuts off when an appliance turns on

This should NOT be happening, but you knew that. Since the same thing has happened in several different locations, I'd say it's time for a new power supply in the PC. Since one power supply has already been replaced because "it was causing some problems" there's a chance that the first PSU damaged the motherboard making it overly sensitive to changes in power, causing the PC to shut down because of minor fluctuations. If there's a way to remove your current power supply and install it temporarily in another PC, or install another power supply in your PC, you'd know if it was the power supply or motherboard. Another course of action would be to get a UPS (Uninterruptable Power Supply) which is essentially a battery that runs your PC when the power goes out, but your power isn't going out, so I'm not 100% sure it would help. A UPS will provide much cleaner power to the PC than the surge protector does, and a UPS is less prone to being affected by line surges and dropouts. If you do buy one, keep the receipt just in case; or maybe a friend has a UPS you can borrow for a day or two....

Good luck! Keep us posted!
 

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Hey,
A month ago I built myself a new computer and it was working fine until last weekend. The system went into standby while I was out in town taking care of some tasks and it never came out, unfortunately. Every time I turn the computer on it powers up for a brief second, fans, lights and all, but ultimately shuts down. No BIOS, post, beeps, anything.

I've tried quite a few things. First, I bought a PSU tester and all the values seemed to come out correctly. I have not had a chance to test it with a different PSU. I reset the CMOS in hopes that would work. I tried running the computer with one stick of ram, alternating between the sticks to see if it was ram causing a problem. I even tried running without the hard drive, cd/dvd drive and graphics card to no avail. Everything seems to be connected correctly and the mobo light even turns on when the power supply is on. So I've pretty much narrowed it down to the power supply or the mobo, but I'm not entirely sure, and any advice would be greatly appreciated.

Thanks!
 

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This has happened to me a few times already. The first time was in February. Then it happened yesterday. Today it happened again. The symptoms are always the same.

The computer would suddenly shut off without warning. The power light would go out completely, but then it would turn itself back on. The computer would make a weird noise. Hard to explain. It's like it's trying to run something. But it's not the usual "whirrrrr" sound I typically hear when it's busy. I wish I could explain it better.

Looking at the Event Logs, I noticed this for each of the 3 times it blacked out like this:

ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated.
_PSV = 323K
_TC1 = 4
_TC2 = 3
_TSP = 6000ms
_AC0 = 323K
_AC1 = 0K
_AC2 = 0K
_AC3 = 0K
_AC4 = 0K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 393K
_HOT = 0K
_PSL - see event data.

Could this be an overheating issue? Or maybe a power supply issue?

Answer:Computer shuts off and turns back on suddenly

please follow the Blue Screen of Death (BSOD) Posting Instructions

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I had a blue screen prior to this problem (three consecutive actually) that said something about a driver issue. I've striped the computer down piece by piece and tried booting it up until i got to the, CPU, Mobo, 2GB of Ram, and my 1000watt psu (Overkill I know) still I get the same dammed problem. Thank you for any help you can provide.
 

Answer:Computer turns on for 2 seconds, then shuts down, repeat

Update

I took all the ram stick out AND STILL THE SAME PROBLEM! I'm not going to lie in my noobness I might have pulled a stick out earlier why the computer was on so that might of done it..... any help?
 

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I am having a problem and I am not sure sure how to solve it. As stated in the title, the computer turns on automatically, beeps then shuts down. I have tried clearing the CMOS through the jumper way, but that does not seem to work. I am going to get a new lithium battery to replace the CMOS the battery way, but I am not confident that will work.

I am not sure if it's an overheating problem as the computer has been turned off for hours and still shuts down automatically after the beep. I have tried unplugging everything like keyboard, mouse, etc. except the power cable but I am still having the same problem.

I have tried using an old PSU but I am not sure if I am connecting everything correctly with that one as it has different cables to my current one.

The computer boots up automatically after I switch on the power switch at the back of the computer, beeps then instantly shuts down. If I leave the power switch on, it repeats the boot up, then beep, then shut down problem every few minutes.

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Relevance 64.37%

hello every one,,,,,,,,i just had the same problem,,,,it is the PSU, another thing you can try to see if it will come on is,,,,wiggle the power plug from the wall to the comp. and see if your green light on the power box stays on. i did that and it help for about a week then the whole thing died,,,,,no signs of life, replaced PSU and up and running,,,just like some one who ate a box of prunes!!!!!!!!!! hahahaha
Cheers all
 

Answer:Computer turns on for half a second and then shuts off - second thread

Re: Computer turns on for half a second and then shuts off



trboda6 said:





im a newb here and was about to post this same thing.. its happening to me on my dell dimension 3000.. powers up for about 10 secs then dies.. i was told it was short on ram.. currently running 256.. bought 512 same result. im wondering if its the power supply.. but im no computer guy so im not sure if bad power supplies power up and then die.. or if its bad does it just not turn on all together.. can any 1 chime in.. also what is a PSU?? Power Supply Unit?? just guessing not sure like i said if this was a car or an engine i would have figured it out.. but computers are not my thing.. thanks for any help on this as i want to fix it myself for the cheapest amt of $ possible.Click to expand...


Welcome to MajorGeeks! I would say dead Power Supply Unit for you also. Pretty much the engine for your computer. I like this one: http://www.newegg.com/Product/Product.aspx?Item=N82E16817341001

If you have other problems, start your own thread, makes it easier to help folks.

E
 

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Hi all,

My faithful desktop of 2 years has started pushing up daisies:
I was playing GTA5 when the monitor lost connection to the computer and I had to restart. When I started back up, the message that appears after a bluescreen popped up. This started happening more and more frequently, whenever I started any game, then sometimes when I'd just have Firefox open, then about half the time I tried to start up the computer it'd happen at the login screen.

I did a Malwarebytes scan a few days before this started happening and it turned up clean, and I haven't changed the hardware in 2 years. I tried updating my video card drivers, to no avail.

The weird thing is how inconistent it is--I was able to play GTA for several hours last night, then it happened again. Sometimes it automatically restarts, sometimes it doesn't. Sometimes the power light flashes. Sometimes it makes me go through Startup Repair (which never finds anything).

I have no idea what could be causing this. BlueScreenView says it's a graphics driver about half the time, but not all the time. Memtest86 said the RAM was fine. Any advice would be greatly appreciated.

I can post SysInfo results and the minidump files if they'd help; I'm on my laptop right now because the system in question is really unreliable.

Thanks in advance.

Specs:
Windows 7 Home Premium
Intel Core i7-3930k
8GB DDR3 RAM
EVGA GTX 470
ASRock X79 Extreme3
 

Answer:Screen turns black, then computer shuts off

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As soon as I upgraded from Windows 7 to Windows 10, my Corsair Raptor k40 began waking up a few hours after I turned my computer off. Usually, I turn my computer off at the end of the day and the keyboard lights are on in the morning even though my computer is still off. Is there any way to fix this other than preventing power to USB ports when computer is off?

Answer:Corsair Raptor K40 turns on long after my computer shuts off.

Suggest you go to the Corsair site, download the stuff for the K40 and reinstall it. I have a K40 and after I did that, it works the same under Win10 as it did under Win8.1.

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Hey, can anyone help me out here? My operating system is Vista. My computer suddenly goes into a blue screen and says that there is something critical in my system, and will shut down to prevent data loss. So I let it shut down, I reboot in safe mode, and I find that Windows Security tells me that the entire Security System is turned off. I tried turning it back on but an error message pops up. I used Tune Up 2008, and did a system restore. I rebooted and it said that the system restore was successful, but then the next day, the same thing happened. What am I supposed to do?
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
OTHER INFORMATION:

February 2- 8:49 pm = I am scanning my computer right now, with my original ESET NOD 32 Smart Security, then Spybot Search and Destroy, then Windows Defender. I will post the results as a "found infection" or "did not find infection".

Operating System : Vista 32bit

Please help me if you can, I don't thing this is a MAJOR thing, but I would love to not have to restart my computer every couple hours...

Thx, noelzelda

Answer:Please Help Me, My Computer Suddenly Turns Into A Blue Screen And Shuts Down!

Scanned with Eset Nod 32, Spybot S&D, and Windows Defender. All with no infections found. What should I do now?{Mod Edit:Moved to more appropriate Forum~~boopme}

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Sorry about wall of text but its a pretty deep problemThis problem started about 2 weeks after I built my PC. One day, it just went poof and turned itself off. 3 seconds later, it automatically turns itself back on. I went into my windows and turned off the setting that means it automatically restarts after power loss, but it will still turn on on its own. I managed to fix this issue for about a month by opening it up, just fiddling about (things like pushing cables like CPU power and mobo power) and then I unplugged it from my surge protector and into my wall socket. It was absolutely fine for a month, I could play the most intensive games, temps are not a problem and nothing would happen. However, a month passed and then one day it turned off and turned itself on again. I am stumped.My educated guess would be that it's the PSU acting up but I am not sure why I fixed it for a month. I have noticed that every time I open up the computer and fiddle inside, I seem to hold off the shutdowns for a week or a few days. I have run memtest for about 2 passes with no errors, and I have not yet seen it shutdown when not in windows. It hasn't shut down in safe mode or in the bios (however I havent tested it for very long)My motherboard was already replaced before the build as it was DOA, and I have run stress tests on the GPU and CPU. (nothing happened)Any help is greatly appreciated, my main question is why was I able to stop the shutdowns for a month, and why is it that... Read more

Answer:Computer randomly shuts down and turns itself back on automatically

Hi,
 
Based on your information, you may have an issue with your reset button. As you built the PC, you're aware of where that is connected to your motherboard. Please disconnect it completely and see if that makes a difference.
 
I'm not sure by your description if when you "shut down" the PC yourself, if the PC stays off. Could you verify that. I'm guessing that what you're describing is the PC is not shutting off, but rather doing a restart or reset.
 
You haven't indicated if the Windows is giving you any BSOD or other message, or if it just goes black, and restarts. Please provide that as well.
 
Let me know,
 
Kurt

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I HAVE READ OTHER SIMILAR THREADS ------ My PC actually has the fans / lights AND can't even get anywhere on the BIOS.

4gb ram
7950 GT
3.44 GHz Intel Pentium D
250gb HD
1 CD ROM
Foxconn P35A (mobo)
My mom took my PC away from me, I got it back and it is retarded now.
I start the PC, the fans come on, lights are all good, then about 2 -10 seconds it shuts off and then comes back on by itself.

When I turn the power on, the monitor does not show anything at all.

I have tried many of different things:

Different PSU ( problem is not the PSU )

D/C the CD ROM / HD ( so it can't be one of those as a failure )

1 stick of RAM ( my memory is fine )

Checked ALL of my cables, they are connected properly ( checked many of times, unconnected, then reconnected alot )

Replaced the grease between heat sink / CPU ( can't be my CPU or overheating problem )

Heat sink / Fan is properly mounted ( not loose at all and is flat )

All of the aluminum capacitors on the mother board are perfectly fine ( not leaking / and are on proper )

Reset the mother board a few times....

well thats MOST of the stuff I have done, there is probably more but I can't think of what else I have tried at the moment.
And BTW, can't access BIOS so don't ask if I can get into it.

Any help would be appreciated.
 

Answer:PC turns retarded, shuts off after few seconds, turns back on

Reset the mother board a few times....Click to expand...

Do you mean you have tried resetting the bios jumper, on the Motherboard?
If not do that.

Also, have you tried disconnecting all HDD; Floppy; CD data cables (from the motherboard end (actually I'd do case fan too and front USB connection to motherboard)
If this works, you will need to put one back in at a time, until you find the problem

Usually this fault is related to faulty Ram or CPU
 

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Relevance 61.09%

Hi,I have a PC that I built for myself nearly 2 years ago which just recently turns off unexpectedly for no reason after being on for a while (the time length varies from many hours to 1 hour (it does not go through the shut down process, the power just goes off suddenly)Can anyone suggest what could be wrong with it?My system is as follows:Asus A7N8X deluxe motherboardAMD Athlon XP 3200+ Processor with AMD heatsink and fan.Antec tower with 330 watt truepower power supplyMaxtor 120 gig HDDmitsumi DVD ROM driveNEC DVD RW driveFloppy driveAGP 8X sapphire graphics card with 128Mb ramI gig system ramWindows XP proCould it be the temperature of the CPU turning it off? it is steady at about 57/58 degrees CCould it be the Power supply? as I have read that if the CPU is not getting enough power it turns off to prevent system damage.Any help would be gratefully received.

Answer:PC turns off unexpectedly

Could be the temperatuter as you suggest. Look in the BIOS for details of what the shutdown temp is.It may also be the power supply unit (psu). If the PSU is not rated highly enough, it may be cutting out when overloaded.

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Relevance 60.27%

It's not that this happens everytime, but why should it happen when nothing is wrong? My system is Dell Inspiron N5010 running Windows 7 Home Premium 64bit, it has a i3 processor and 4 GB of DDR3 RAM. Isn't that good enough to run the OS and other softwares?
I don't like that it gets turned off automatically during my work! Anyone with a solution?

Answer:My laptop turns off unexpectedly

Hello widestination,

Your system should be able to run windows fine (although adding more details to your system specs is the only way for me to tell. How long have you had it for?

Does it just suddenly shut off black/no sound? Are you using an A/C adapter at the time this happens or just battery? (and make sure there's no magnets stuck to the case or close to it - happened to someone the other day with similar presentation)

What types of apps are you talking about running and how many? (this could obviously play a role)

Might it be over heating? does it have adequate ventilation? You may need to invest in a $15 fan stand especially if it is on a flat desktop or similar.


Mike

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Hey my friends Pc turns of unexpectedly, i am not sure what is causing this fault, i do not think it is the CPU or RAM as that usually results in a BLUE SCREEN.

I have noticed that the top of the case where the PSU is housed is way too hot, i have even opened it up and touched the PSU and it is way too hot. It even smells as if it is burning.

Here is some temp and voltage readings etc.

Answer:Hey my friends Pc turns off unexpectedly

Well if the PSU is cranking up the ambient temperature of your rig it will turn itself off, an attempt of self-preservation from your PC . Seeing as how cheap PSUs have become I would try replacing it, it is the mostly likely cause of your problem given the symptoms and observations you've provided.

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Relevance 59.86%

Hello, I need some help asap since I am going away tomorrow and won't have much time to fix this problem on my trip!

I have had this Sony PCG-K33 laptop for quite a while now, and lately, it has became really slow. Whenever I touch the heatsink, it is also finger-burning hot. I have tried cleaning the dust out of the fans and reapplying new thermal paste to the processor (a P4 3.06GHz btw), but whenever I try to run UBCD4WIN and zero the HD or run intensive benchmarking tools, the laptop instantly turns off. Is there anything else I can do in order to save this laptop from its misery, and hopefully not have to dig its inevitable grave in my backyard?

Also, I have tried creating two WinXP home disk (one with SP3 slipstream, and the other without), and I keep getting the same problem. Whenever, the window files load up initally and just before the setup screen appears, I get a BSOD saying "process1 initialization failed". However, if I use my original Windows XP Media Center 2005 disk from my main computer, it goes into the setup without a hitch. Anyone know what to do about this (I am using this guide btw: http://www.tacktech.com/display.cfm?ttid=415).

Any help would be greatly appriciated!

Thanks,
Brook
 

Answer:Sony Laptop Unexpectedly Turns Off

I have also recently upgraded the RAM and the HD, so I don't think that is the issue.
 

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My Acer laptop turns off automatically without any warning. I check the event viewer and it marks this event as critical and says "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly" and the source is the "Kernel power". I purchased this laptop like 10 months ago and this may be the 3rd or 4th time I am encountering this. I am monitoring core temperatures which vary between 48 C and 53 C. When the laptop went off, i tried hitting the power button but it didnt boot up. I then plugged in the original AC adapter (the only one which I use) and then tried booting it up which it did. I updated the BIOS, since the one I had was outdated. Fingers crossed for now, but still need help for this since this is completely unexpected.

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I have a HP Compaq nc8000 and it will turn off randomly in use. The power lights are off, the battery isn't too hot and you turn it on again, and then after about 15mins it'll close off again. Any help please, it does run 7 but even with XP it did it.
 

Answer:HP Compaq nc8000 turns off unexpectedly

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Dv7-3165dx Laptop turns off unexpectedly when battery is low. Even at 17%. This is getting really annoying I keep losing work! Before it used to give me a warning and then hibernate. Now there is no warning and it turns off without saving anything. Help!The laptop is only one year old.I already ran the battery diagonsitic and it said the battery was good.











Solved!
View Solution.

Answer:Dv7-3165dx Laptop turns off unexpectedly when battery is low

Ok I think I finally figured it out by changing the power options and I think the way you told me to reset the battery also helped. here are the settings: reserve battery level (this is when the popup will come up.)10% low battery level (this is when the low battery action will be performed.)8% critical battery level (my comp would die at this point.)7%  low battery action: sleep, sleep (customize this to your liking.) low battery notification: on,on (keep this on.) critical battery action: sleep, sleep (my comp would die already at critical.)  

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Can anyone help me with this annoying problem. My PC intermitently shuts itself down without warning. I get a message asking me if I want to save data, which it allows me to do, and then it powers down - no error messages or any other clues. I've tried all the usual things, virus scans, spybot, adaware, installing the latest graphics drivers and ensuring the ram sticks are properly seated. The spec of the pc is as follws:XP 3200+ CPUAsrock K7VT6 moboRadeon 9200 SE graphics card512 mb ramWindows XP SP2

Answer:XP shuts down unexpectedly

Any clues in Event Viewer? To open Event Viewer, click Start, click Control Panel, double-click Administrative Tools, and then double-click Event Viewer, System.

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Forgive me if this has already, and most likely been posted.

My windows xp spontaneously shuts down and restarts for no known reason. I can be surfing the net, using the calculator, or just plain doing nothing, and it shuts down with no warning.

I have disabled the auto restart and am gathering information on the file that is causing the problem. One file that was identified today was "ikhfile.sys".

And now I am at a total loss at to what to do next.

Answer:Xp Unexpectedly Shuts Down

Welcome to Bleeping Computer You are presumably blue-screening, and your computer is set to reboot whenever thathappens. Right-click My Computer/Properties.On the Advancedtab,click Settings under Startup and Recovery. Under System failure,uncheck the box "Automatically restart".Now when the problem occurs again, instead of restarting, you will get theblue screen with diagnostic information. Post back with those details formore help.

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I work at a bank and I have a customer that is trying to access our web site. Each time she enters our address it causes IE to shut down. She gets the following error message after IE closes: The instruction at "0x03ab4176" referenced memory at 0x03ecc920". The memory could not be "read". Click on OK to terminate the program.

I have made sure that she has all the current updates. I don't know anything about her PC except that she is using XP and IE 7.

I don't believe it has anything to do with our website because I have accessed it from several different PC's and have never experienced this issue before.

Thanks in advance for any help that you can give.
 

Answer:IE shuts down unexpectedly

In IE, Tools> Internet Options> Advanced tab. Uncheck the box:
Enable third-party browser extensions
Apply, Ok and OK. Reboot and see if you still have this problem. If it doesn't help, you can recheck it.

and/or

This sometimes happens if Windows Update had some problems installing a download. Go to your Control Panel and turn off Automatic Updates and reboot. Go to the Microsoft website and download all windows updates from there. Once downloaded and installed, reboot your computer and you should be good. At that time, you can re-enable Automatic Updates.
 

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My IE has been closing unexpectedly lately. But it only seems to happen when I'm on the website for my university, which is odd. What happens usually is this:I'll surf to the website (which is http://my.mun.ca) --- it's a web module for students; I use it to access my distance ed courses.I'll click on a link for one of my courses. (Let's say RELS 2811).Then let's say I open the "discussions" page. It opens in a new window, so that obviously, in order to get back to the main RELS 2811 course page, I have to close the "discussions" window by using the X in the right hand top corner.BUT. When I do that, meaning to close ONLY the "discussion" page, IE closes altogether. Which is not what I mean to do. I only want to close the discussion page so I can get back to the main page in order to get to another part of the site.Can this have something to do with XP, or something else? Does anyone have any ideas as to why this could be happening?Thanks!

Answer:IE shuts down unexpectedly

Try minimizing the active window rather than closing it, does that work for you? Also try hitting alt f4 to close the active window. HTH

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Hello,My desktop PC which seems to function fine sometimes (about three times a week) turns itself off for no reason. This isn't a controlled shutdown (ie no "Windows is shutting down" screens), it just suddenly stops.About 80% of the time the problem happens during strat up. Just FYI - the PC runs updated Windows XP, has plenty of hard drive space, 512 RAM, 1.6GHz processor, new video card. Runs Telewest/Blueyonder PC Guard as anti-virus.Any ideas? Or is there anything I can down load and install that might report where the problem is next time I start up?Thanks

Answer:PC shuts down unexpectedly

Depending on the demands of the new graphics card it could be a sign you need a new or more powerful power supply.

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I'm running IE6 with Windows XP. Here's my problem. I go to a web site, click on a link that's on that page, it appears to load the link's page and then IE shuts off. No error message, no freeze ups, just poof! It's gone. I can click on other links on the same page with no problems. It does this on several web pages, but not all. I can move over to my other computer and get there, no problem. Any ideas?

BTW, this is my first time here.

Thanks.
Bill
 

Answer:IE6 shuts down unexpectedly

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Hi
i have an A30 notebook and it shuts down without any indication. this happens at any moment in time. i've tried updating the BIOS, virus scanning, everything. i did notice that the laptop had dust on the fans which i've blown off but problem still happens.

i have noticed that the pc now says it has only 224B of RAM im sure it should have at least 256MB.

could the dust have caused overheating and damaged the RAM by anychance.

any ideas?

cheers lee

Answer:A30 shuts down unexpectedly

Hi,
some A30 Series Notebooks have shared Graphic Memory.

This deviation of the RAM you explained is 32 MB... ;)

Which Notebook Model do you have exactly ?

bye

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My desktop computer shuts off unexpectedly. It shuts off at any time, after startup, after hours of use..sometimes it doesn't even complete startup before shutting off. It sometimes even takes 3 to 6 attempts, in a row to keep it on. It soesn't seem to totally shut off though, as the power light is still on. It is not in hibernation or standby, I have turned these off. I must hold the power button in until it shuts off and restart it. The reset button doesn't work when in this mode. Any suggestions on how to stop this?My computer is a gateway running Microsoft XP

Answer:shuts off unexpectedly

When did this start?Follow this guide and post the computer's temperatures:http://www.computerhope.com/forum/index.php/topic,83105.0.html

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Hi, I have an issue with XP SP2 shutting down when I least expect it. It sems a little like the blaster virus but I don't get the ntauthority message and its on XP not 98 SE.
Can anyone help.
 

Answer:XP Shuts down unexpectedly

Welcome to TSG.

Are you getting any messages after your restarts?
Check fo critical errors in Event Viewer= Control Panel/Administrative Tools/Event Viewer/System, look for red X's. Double click the event, then the link and ok to send to view details.
 

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Lately my PC has been shutting down out of the blue, in about 5 seconds at that. Also, upon turning it back on it starts up real slowly. This generally happens when playing games, however if I'm on the computer that's what I'm doing so not sure if that's a good assumption. No viruses, according to AVG at least. When I look at shutdowns in event viewer it doesn't say much more than it shut down due to error.

/e I'm running windows 10 on an HP Envy with i7 Processor and 12 gb ram. Also, of 5 Hardware monitoring programs, not a single one will report any 5v or 12v readings for my motherboard. Is my power supply bad, or are none of these compatible enough to test it?

Answer:PC Shuts Down Unexpectedly.

Do you receive any blue screen errors when this happens ? If not suggest to check temps and voltage with this free software, can be Power supply issue or temperature issue. Can post a screen capture from this software http://www.cpuid.com/softwares/hwmonitor.html

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My wife's computer, running Windows XP Pro keeps shutting down; usually after Windows loads, but sometimes as Windows is loading. I replaced the power supply and the heatsink but that didn't help. There is no evidence of the problem in Event Viewer and she can successfully boot into Safe Mode. Any help would be appreciated.

Bill
DDS (Ver_09-05-14.01) - NTFSx86 NETWORK
Run by Helene at 12:46:49.09 on Thu 06/04/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_06
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1982.1595 [GMT -4:00]
============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Helene\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.foodnetwork.com/
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = 127.0.0.1;*.local
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
... Read more

Answer:PC Shuts down unexpectedly

Hello and to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.-----------------------------------------------------------We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, ... Read more

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I am getting this error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF881A50885A0
BCP2: 0000000000000000
BCP3: FFFFF88006AEFC75
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

How can I fix it?

Thanks
R

Answer:My HP shuts down unexpectedly

Please provide more information.

1.) Has anything in your system changed recently?
2.) Have you installed any new software/hardware?
3.) Explain in full detail what happens, thank you.

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Here's is what I have
Athlon XP 2500+
ASRock K7S8XE motherboard
1.5 GB of memory


My problem is that my computer will shut off unexpectly when ever I use or do the following:

-Use iTunes to rip a cd

-Use DVD decrypter to encode a movie that is already on my hard drive, the pc will shut down in the middle or near the of the procedure with no warning.

-Use a graphic progam to see the way a room will look after it is painted(Glidden Color Program) and use the magnify button

Use a map editor for a game (Sudden Strike II)

I've had the current configurations and hardware for about 2 years. This problem started about 3 months ago right after I updated the BIOS. I read that that I my motherboard should be capable of USB 2.0 which after the BIOS update it was. Unfortunately, my screen would freeze up and I would have to manually shut the pc off. That problem went away after I went back to the original BIOS version (I still have USB 2.0 working), but was replaced with my new problem replaced it

I reloaded my pc and with only XP installed and tried to see if I could encode a movie. It shut off again. I am stuck. The pc works fine otherwise. My power supply is about 1 year old and is 425 watts. One other thing, when the pc shuts off unexpectely, to get it back on, I have to unplug the power cord for about 10 seconds (I use the light from my mouse to determine when it is ready).

There are no indication of any problems in the event viewer or when the pc start... Read more

Answer:PC shuts off unexpectedly

im no expert but 73c looks quite warm for a cpu - was that screenshot taken when the pc was idle or after doing some stuff with it. if it is 73c idle then you may have a problem with overheating. however i've never used an athlon xp so this maybe its normal running temp.

perhaps someone else here knows a bit more about athlon xp processors.

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Help! my PC shuts down unexpectedly... I'm pretty sure it's not the CPU overheating because when idle it's at 37? and when I play games like NBA 2K14 its at 64?. Can you please help me with my problem my

Specs are:

AMD A8 5600K
Radeon HD 7560D
Corsair 4GB DDR3 memory
Seagate 500GB

Answer:PC shuts down unexpectedly

Hi, Welcome to SF

Issue could be with your power supply unit (PSU). Try to replace it with a spare one and check. Make sure all the hardware is properly connected and seated in the slots.

Keep us posted.

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Hi everyone. I recently received a new laptop from my company. It is a Lenovo X61 running XP with IE 7.0 installed.

here's the problem. Say I am on a newspaper web site. I keep the main browser page open and right click to open a new tab to read a story. This is easier than opening up a story and having to go back to the main page after I read it. After the 7th or 8th time, IE just closes and anything I had in the tabs is gone.

It will also shut down unexpectedly after browsing thru 6 or 7 different web sites.

I have uninstalled it and reinstalled it but it does not fix the problem.

thanks in advance for help.

Answer:IE 7.0 Shuts Down Unexpectedly

Hello and welcome to TSF

Do you have these problems in any other browsers? Please try one of the below (both are free):

Firefox
http://www.mozilla.com/en-US/firefox/
Opera
http://www.opera.com/[/

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Lately my PC has been shutting down out of the blue, in about 5 seconds at that. Also, upon turning it back on it starts up real slowly. This generally happens when playing games, however if I'm on the computer that's what I'm doing so not sure if that's a good assumption. No viruses, according to AVG at least. When I look at shutdowns in event viewer it doesn't say much more than it shut down due to error.

/e I'm running windows 10 on an HP Envy with i7 Processor and 12 gb ram. Also, of 5 Hardware monitoring programs, not a single one will report any 5v or 12v readings for my motherboard. Is my power supply bad, or are none of these compatible enough to test it?

Answer:PC Shuts Down Unexpectedly.

Do you receive any blue screen errors when this happens ? If not suggest to check temps and voltage with this free software, can be Power supply issue or temperature issue. Can post a screen capture from this software http://www.cpuid.com/softwares/hwmonitor.html

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Good afternoon!

I have a windows xp SP2 laptop that shuts completely off unexpectedly. A couple of times this happened while running Spybot. It happens alot when my daughter is on the Webkinz website. The message I get in the system event log is:

The Dritek General Port I/O service failed to start due to the following error:
The system cannot find the path specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Any help you could give would be greatly appreciated.

Thanks.

Lisa

Answer:XP shuts down unexpectedly

the link just goes to a general page no information on your problem
see if this helps
http://support.microsoft.com/kb/314357

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Hey
I didn't know where to post this, so I posted it here.
I have been having problems with my Internet Explorer. When I go on certain sites, they shut down automatically with all the other IE pages I have running. There are some sites where I have went on for a long time, and then all of a sudden they dont let me go on.

Answer:IE Shuts down unexpectedly

Natalie, look at the recent thread "internet disconnects accessing a specific web site". I had a similar problem and it was solved as noted. Maybe you are having the same difficulty.

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We had a short power cut some weeks ago, when power resumed,cut,then came on again, and my PC was on,plugged into a surge protector-Belkin.No adverse results other than the PC shuts down from time to time unexpectedly.Not frequently,but it has done so while I was typing a Word document,and several times when I've left it a while with Outlook Express,or a website open, and returned to find it's shut down in the interim- it always restarts immediately, as if I, or someone,had suddenly clicked Turn off and Restart, but previously open programs are closed.(With normal Turn off, or power off, of course it wouldn't restart.)The PC is an Evesham,3 years old,with Windows XP.Any ideas?

Answer:PC shuts down unexpectedly

Have you checked the Power Options in Control Panel?

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Ive had my laptop about a year now. It randomly stopped working one day. I've tried some other tricks on the internet does not work. Laptop stays on but the screen turns off before starting, then turn on again and off repeatedly. If you have any clue what the problem is it how I could fix it. Let me know.

Answer:HP Window 7 turns on and shuts off. Shuts off before starting up.

if the computer is staying on but the screen is shutting off; it sounds to me like there could possibly be a loose connector inside the laptop or possibly something going on the with the power supply. If you are not ok with taking the computer apart i would take it to someone to have it looked at. But if you want to try and fix it yourself; i would carefully take out the screws that hold the top cover with the keyboard on it and take off that top cover and see if you see any loose cables or connectors.

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hi
I have an 18 month old Acer desktop running Vista SP1 with 2 Gb Ram.
I recently reinstalled Vista, and updated all the drivers and everything else, etc etc
My computer when I start it in the morning, that is, turn the power on, starts fine, and then in a few minutes either turns itself of after a short beep, OR, it goes into the window "Windows Error Recovery"

It states windows did not shut down properly, and it highlights the option to restart windows normally

The computer works fine for the rest of the day

I checked the setup, and PC Health Status
Current CPU temp 38 C
Current sytem temp 41C

CPU fan speed 2027 RPM
System fan speed 0 RPM

As it turns itself off after just a few minutes I can't imagine its an overheating issue
Another support person suggested increasing the PSU from the exisiting 350W to 500W or more, but I am not running any games or any other peripherals, except a $25 Canon printer

This is happening every day, and I'd be glad if there is a solution to fix it
kindest thanks, regards
peter g

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Whenever I try to access my email account (on fastermail.com) I can get into the account, but then when I select "check mail" Explorer creates an error and shuts down. No explanantion of the error is given.
 

Answer:Explorer shuts down unexpectedly

Try to run SFC.EXE /scannow from the run box. Remember the space between exe and /
 

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I am having problems with my desktop computer with Windows 7 32-bit home deluxe booting. I try to power it up and everything goes okay for a while. Eventually the windows logo comes up, but then the computer shuts down without warning. Once this happens, the computer seems mostly unresponsive to a restart using the power button. Press power on does something (some lights come on), but it doesn't even get to the Bios. I have to turn off the power supply then turn it back on. Then when I press power on, the computer tries to boot up again. A couple of days ago when this first happened, upon reboot Windows entered a "startup repair" process. After this, the computer was able to boot. However, trying to boot today is even worse. While Windows is running the startup repair and tries to boot, the computer does the shut down thing again.

I'm not sure if it's a heat issue, as I've tried to boot from room temperature. Mind you, I don't know how long it takes for things to heat up, maybe 30s is all that is needed?

What really confuses me is that I have to cycle the power supply in order to boot again. Maybe there is a simple explanation for that though.

During the startup repair I'm given the option to do a restore, so I'll try that next.

thanks

Answer:Booting shuts down unexpectedly

It sounds to me like your power supply or something that connects your motherboard/devices to your power supply is failing. If the computer can't receive power properly then that's definitely the problem. If all the other devices were booting yet certain devices weren't then it could be something else, but since it's everythnig it's probably the power supply.

Depending on what kind of computer you have and how many devices you have you will need a power supply of atleast 350-400 watts or more. If you've built your own computer you'll know what you need, if not, check the rating on your old power supply.

If you don't need anything more than 430 watts, one of these will do nicely:

http://www.newegg.com/Product/Produc...82E16817139003
http://www.newegg.com/Product/Produc...82E16817371023

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hi guys,
i am having some trouble with explorer.exe,
because it is shutting down unexpectedly when i close the explorer window o the control panel window, it is really unpredictable.
it's not spyware or virus,
so what suggestions do you have?
Taanks, Hector
 

Answer:Explorer.exe shuts down unexpectedly

conde_j73 said:

hi guys,
i am having some trouble with explorer.exe,
because it is shutting down unexpectedly when i close the explorer window o the control panel window, it is really unpredictable.
it's not spyware or virus,
so what suggestions do you have?
Taanks, HectorClick to expand...
How do you know?

One thing to try
Open your run command and type sfc /scannow. This will scan all your protected files and verify they are not corrupted...doc
 

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My laptop is fairly new (bought in September 2016) and has started randomly shutting down even if I am only running Netflix or a news site on google chrome. The screen suddenly goes black and everything cuts out all at once like when a house loses power. When I turn it on again, it turns on as it normally does -without any message saying it wasn't shut down properly. This has happened about 5 times in the past week and I'm not sure why as this is only a recent problem. The laptop has not overheated any of the 5 times it has randomly shutdown, so could it be an issue with the software or hardware? It just shut down again as I was typing this up!!!!! 

Answer:F5-F73G unexpectedly shuts down

Hi,Is it shutting down only in battery or with AC adapter connected as well? If you haven't tried without the AC adapter connected, try it. You could try a battery reset, instructions are here:http://acer.custhelp.com/app/answers/detail/a_id/34843/~/acer-internal-battery-resetYou could also check the memory sticks are seated properly.If that doesn't help, you need to get in touch with Acer Service centre in your region, as it's a new laptop could be a faulty hardware.

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My bluetooth shuts off unexpectedly when using headphones, commonly doesn't find paired devices unless turned off then on. I have LG HBS800 headset and when talking to someone the Blueooth turns off, and is completely gone from the system. Bluetooth mouse doesn't work, can't be turned back on as the system doesn't see it unless I restart the system from a complete power off. This is on a Y50 Touch UHD running the new drivers released 03/17/2015, it wouldn't run the headset at all before this update.

Answer:Bluetooth shuts off unexpectedly

hi jjn00711,
 
Can you try to turn off the power saving feature ("turn off this device to save power) of the bluetooth adapter from the Device Manager > Bluetooth and observe.
    Sample image
 
 
Let me know how it goes.
 
Regards

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Hello
 
Several times a day Windows will shut down with no warning. Sometimes I get a BSOD, sometimes I don't. I have downloaded MiniToolbox and Speccy. Please tell me what to do from here.
 
Thanks!

Answer:Help! Windows shuts down unexpectedly

Please provide us with the make and model of this computer.
 
Below are instructions for running Speccy and posting the hyperlink in your topic.
 
Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 

 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 

 
The following screen will appear, click on Copy to Clipboard.
 

 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
When the MiniToolBox has run there will be a text log, copy and then paste it in your topic.

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I have an issue involving an HP 6300 Pro SFF that has been repeatedly and intermittently shutting down, even though several major components have been replaced and the PC has been reimaged.  I am wondering what I have missed and am seeking advice on what to try next.  Through Self-Maintainer and one-at-a-time we have replaced the motherboard, both RAM modules, the hard drive, and the Power Supply.  I have ordered but not yet installed a replacement CPU, even though it tests "Good" through the latest UEFI.   Interesting thing about the UEFI test for the motherboard, System board check states "Device not found", but Passes in the log file.  This result occurred in the original and the replacement motherboard.  I've also remediated in ways that we don't normally have to do, replacing the mouse, keyboard, AC cable, the surge supressor, moved the PC to different locations, tried different AC outlets, putting it on an UPS or not, cleaning the CPU and reapplying thermal paste, reseating the RAM, etc.  We have several thousand of these units in our enterprise and just this Wednesday, we received another call at another site where a 6300 Pro SFF was shutting down unexpectedly on the customer.  We were immediately directed by the OEM distributor on my unit to fix it through the Self Maintainer Process and that's what I've been attempting to do, but in this most recent case, I sent that one back to the OEM distri... Read more

Answer:HP 6300 Pro SFF shuts down unexpectedly

It was the CPU...The bad CPU passed 100 iterations successfully.  Beware of hard locks!

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hii have recently made a cleaning for my laptop HP Pavilion g6, i disembled it cleaned the fan and changed the thermal-paste for the processor, now i have a headache problem, everytime i push the keyboard keys near the fan or those above the processor slightly stonger, the laptop turn off like if the power has cut, can anyoone advise what to do please, i verified everything inside many times but cant figure out whats wrongthanks in advance

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Hi,i have a big problem with my laptop.After i replaced its motherboard which i bought it from China online,my laptop closes every 2 hours,but without like shutting down on the screen or anything,it just turns off.The guy who replaced the motherboard didn't installed a new windows after,he just replaced it and gave it to me like that.Another thing is that aparrently my hard drive is on 26% health,maybe this could be a reason? but before the new motherboard everything was fine.And now please i need some help because it drives me crazy every 2 hours .And everytime is 2 hours,like it has a timer or something inside and knows when those 2 hours passed.I'm thinking to buy a new hard drive to replace this one,to install a new windows and i'll see after.So any suggestions would help.Thank u

Answer:My Windows shuts down unexpectedly

Welcome to the forums droopy1986!

Well, gosh ,don't know where to start..............

1. You replaced the motherboard on the laptop. Are you 100% certain its the right one for your machine? Might explain the HD health thing. Is it a quality board and under warranty? Have you updated the BIO's on it?
2. I don't think a "new" windows will solve anything. A new INSTALLATION, as you say was done should have fixed any software ( O.S.) problems.

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I have a Dell Inspiron 5150 running winxp pro. Lately, the laptop has become extremely flaky. If the laptop is moved, jostled, repositioned, bumped, or even if the screen is tilted up or down, the screen will go black and the fan will start humming. It will always try to access the cd drive as well. It will not respond, so I have to manually turn it off.

Here's a couple of things that I know for sure:

It's not a heat issue, unless the sensor is out of whack.
It's not a software issue.
The battery is good.

Any ideas? Thanks so much for your input...
 

Answer:Laptop shuts down unexpectedly

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i have kaspersky intenet security 2012, and have been dealing with their techs for two months now without resolution. my pc is not overclocked and has not been altered from factory equipment. hp m8000n, vista home premium, amd athlon 64x2 dual core, 2gb sdram pc2-5300. the problem started with sheduled scans on kaspersky not running, stuck at 0 files 1% scanned until manually stoping and restarting the scan. it found a few trojans which i was unable to delete or send to them for analysis. i looked for them by the path name but could not find them to delete manually. they gave me some settings to change for the scans but things just got worse. my email was spamming other people but the emails do not appear in my outbox or sent folder. shortly after this windows started shutting down whenever i ran a full scan. i do not think it was because of the full scan but because the scan takes so long to run it would happen before the scan would complete. i noticed it was only happening when the computer was in use, on the internet or using other programs. i stopped using the internet except to download updates for kaspersky or windows. now the computer shuts down within 1-10 mins of startup, whether in safe mode, safe with command, safe with network, repair windows, last know good config, or normal mode. i have tried system restore which has run through the entire process but after restart it says it did not complete successfully, cpu was not restored to x date/time etc. i have tried al... Read more

Answer:vista shuts down unexpectedly

Hi Mike.

First of all, do you have any files that you would like to save before we continue?

We will try to delete the virus, but if that fails, we will most likely have to end up re-installing windows.

Do you have a vista installation disk with you; or a USB drive (for the virus removal attempt).

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I run Vista 64x , Athelon processor,4 gb ram, nvidia g force 9200 video.

Lately I've having the moniter going black for no reason. I have to manually shut down the computer, turn it back on, go throught the "windows shut down unexpectedly" screen etc.

My (Norton) anti-virus is up to date and shows no unusuall finds over the last month or so.

I was able to retrieve the following error message:


OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033Additional information about the problem: BCCode: 1a BCP1: 0000000000008887 BCP2: FFFFFA80003A74C0 BCP3: FFFFFA800099C900 BCP4: 0000000000000104 OS Version: 6_0_6002 Service Pack: 2_0 Product: 768_1Files that help describe the problem: C:\Windows\Minidump\Mini101609-01.dmp C:\Users\bruce&janice\AppData\Local\Temp\WER-52837-0.sysdata.xml C:\Users\bruce&janice\AppData\Local\Temp\WER2644.tmp.version.txt


Any help with this would be appreciated.Also I've made no recent changes to any settings.

Thanks in advance.
Bruce

Answer:vista shuts down unexpectedly

bruce

go to c:\windows\minidump, zip the dump files (*.dmp) and upload them to us
let us know if you need help with this

Ken

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On December 10, there was about 20+ windows update. After that day my PC has been shutting off on its own, usually during sleepmode. When it is sleeping at times the keyboard or mouse will not wake up the pc, making me have to manually shut down. I have seeked help from HP and they say it is software related and that my insurance was only for hardware and that I have to pay a whole different bill to get it fixed. I would like to know if there is anyway to get this fixed without giving them more money?


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 7883 Mb
Graphics Card: Intel(R) HD Graphics, -1792 Mb
Hard Drives: C: Total - 935973 MB, Free - 322546 MB; D: Total - 16032 MB, Free - 1937 MB;
Motherboard: Hewlett-Packard, 2AE5
Antivirus: Windows Defender, Disabled (it is actually enabled, do not know why it says disabled)
 

Answer:Solved: PC shuts down unexpectedly

Have you checked to make sure that a power option has not been changed? I'm thinking in particular that maybe it now goes into hibernation after a shorter idle period or when the battery (if a laptop) reaches a certain level.

Antivirus: Windows Defender, Disabled (it is actually enabled, do not know why it says disabled)Click to expand...

Because Microsoft changed the way in Windows 8/8.1/10 that Windows Defender announces its status, and the TSG Sysinfo utility has not been accordingly modified.
 

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I'm not sure if this is the right forum to ask about this, but I thought I'd give it a try. I bought an ASUS N56VJ laptop in February of this year, 2013. It has suddenly shut down six or seven times. This happens very randomly and with no pattern that I can see. It's not an overheating issue as I'm monitoring the temperature with ReatTempGT (and it often happens after only being on for a few minutes). I managed to find an error when I checked the event viewer that was from approximately the time that it happened. I'll post the information below. If anyone can explain what's going on I'd really appreciate it. Thank you!

[ Name]
Log Name: System
Source: Microsoft-Windows-Wininit
Date: 3/7/2013 4:12:59 PM
Event ID: 11
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: Christopher
Description:
Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications. Please visit Working with the AppInit_DLLs registry value for more information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206F6DEA-D3C5-4D10-BC72-989F03C8B84B}" />
<EventID>11</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>... Read more

Answer:Laptop shuts down unexpectedly

Have you uninstalled your Nvidia drivers?

Run the default windows drivers for a bit see if it stabilizes.

If all is good, then use a different Nvidia driver version.

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 My brand new T410 has shut down twice unexpectedly with no warning whatsoever--there was no blue screen error at all. I haven't been able to find many other posts about the T410 having these problems--I have seen many posts about the T400 doing this--so I'm going to document my efforts at fixing this here in the hopes that it will help others.Some background on my system: I purchased my T410 about a month ago.    HARDWARE:   Intel Core i5-520m processor   4 GB of RAM   Intel Graphics Media Accelerator 5700MHD   250 gb 5400 rpm hard drive   9 cell battery   ThinkPad bgn Wireless   SOFTWARE:        As soon as I got the computer I uninstalled the Windows 7 base, and installed my own copy of Windows 7 Ultimate. I then installed all drivers through Windows Update. Context of when the problem occurred:    Both times I had been surfing the net for a few hours, not doing anything that would tax my system. I was connected to the internet wirelessly, was using the battery to power the system, but I had plenty of power left.

Answer:T410 Shuts down unexpectedly

The first thing I did to resolve the problem was google it. There were a few people that said incompatible drivers might cause an issue. I figured I was fine: I run Windows Update religiously, and so I should have all the updated drivers. I then contacted Lenovo Customer Support. I was told that I should install Thinkvantage System Update to see if there were drivers that needed to be installed. I installed it, and it found around five drivers that needed to be updated. I then updated them. That happened last night, and my computer has been running fine since. If I have any more problems, I'll be sure to post them here.

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