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Lenovo ideapad 710s black screen! Help!

Question: Lenovo ideapad 710s black screen! Help!

I pressed power on and the power led at the side is lighted up but the usual lenovo logo doesnt appear whatsoever nor the start up screen asking for my password. The whole screen just remains black and I have no idea what to do. My laptop is only less than 2 months old.. please help!! Really sad abt this since the laptop is so new ):

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Preferred Solution: Lenovo ideapad 710s black screen! Help!

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Answer: Lenovo ideapad 710s black screen! Help!

Hi, Sotong ?

Thank you for writing in to the Lenovo Forum - happy to have you here today.

You can also start by flushing out all static, remove AC adaptor and hold down power button for about 15 seconds.

Update us how it goes.




Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful. Give Kudos to a post which you think is helpful and reply oriented

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Hello, my Ideapad 710S Plus-13IKB does not power on anymore.There is no noise and just a black screen. The keyboard also does not light up.Yesterday evening I have just shut down my laptop regularly. Today it is not working anymore. Since my laptop model does not allow to remove the battery, this is not an option for me as several support articles say.When plugging in the power supply, the small LED light at the side of the laptop lights up. But besides of that, nothing happens.The Novo button also does not work. Model Name: 80W3CPU: Intel i7-7500U 2.7GRAM: 8 GBSSD: 256 GBDisplay 13.3" FHDBattery: 4 cellOS: Windows 10 Home 64-bit Thanks for your help.

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this is a problem?Please help me, i really want to know that "Is it normally? or need to fix?"  i buy ieadpad 17/8/2017and get this problem on 19/8/2017i go back to the shop yesterday, they tell me it is not a problem . it is normally cause high performance CPU. may i trust them?should i claim new one or return?thank you for every informaion and advice.i'm new for LENOVO.

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I am totally disappointed in Lenovo's customer support. My lenovo 710s was bought less than 1 year ago (as of 10/6/2017, when I sent it in for repairs) and had 2 years warranty (1+1 year of extended warranty). I sent my laptop for repair due to a white spot issue on the monitor, affecting viewing of webpages and videos. However, the laptop was returned after 3 weeks without any fixes/repairs, as Lenovo claimed that it was a cosmetic issue. I wrote a message on their customer care website on 3/7/2017. However, they ignored me and there was no reply to date.  I thought Lenovo is a reliable and popular brand. However, it turned out to be a horrible decision, much to my dismay! 

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Other than online retailers, where can I buy the Lenovo 710s in person in the US? I want to take a look at the laptop and see feel it before I buy it. I live in small town so there's that.

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Okay so I've had this computer less than 3 months and it's given me nothing but problems. Now it refuses to even turn on. The power LED turns on but the screen remains blank. This is an non removal battery type before anyone says remove the battery and use the adapter. I've drained the battery which has worked before but this time when I try to charge it the orange battery LED blinks three times. And still nothing on the screen. Any Lenovo stores are quite far away. Anyone knows what's going on? 

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anyone please advise.

Answer:Where is the break key on Lenovo ideapad 710s

Hello Benz-2017Thanks for using the Lenovo forums.Try "FN+B" or "FN+Alt+B"
 
If that does not work, I`m not sure I`m afraid, I do not have this unit so I am unable to confirm.
 
 
But I hope this helps, let us know how you get on.==================================================================================Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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Hi  I am thinking of purchasing a 13" Lenovo ideapad 710s ($1199 model) over a MacBook air. I have been using a macbook air for several years and recently thought of getting a new laptop. Lenovo's 710s seems to be quite good on paper (except the battery life), but I couldnt find any reviews online which can tell me if the laptop is as good as Lenovo projects it to be. If anyone has bought/used Lenovo 710s, can  you guys chime in and let me know if this laptop came on par with your expectations (esp. the battery life)? Thanks

Answer:Lenovo Ideapad 710s question

hi. Here I leave you computer manual so you can compare, the battery is a consumable device that usually lasts depending on the use that will give the team being new can last an average of 3 hours, you should know that each load you do it is that you take away useful life. https://forums.lenovo.com/t5/Z-Base-de-conocimientos/Optimizando-el-tiempo-de-duraci%C3%B3n-de-la-ba... Manual service:https://download.lenovo.com/consumer/mobiles_pub/ideapad_710S-13ISK_hmm_201603.pdf Regards.



Click on the star to say thanks.Please mark if it solves your problem.No work for LENOVO I volunteer.Good luck with the inconvenience.

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My ideapad ran out of charge, when I went to charge it the charging light came on . However when pressing the power button neither the keyboard or screen light up . When the charging the light changed to white which means it had charged up to 20% . Very confused on what to do 

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My ideapad ran out of charge, when I went to charge it the charging light came on . However when pressing the power button neither the keyboard or screen light up . When the charging the light changed to white which means it had charged up to 20% . Very confused on what to do 

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I just bought Lenovo Ideapad 710s last week, 5th June 2016 to be exact.I noticed that after I shut down the laptop, eventhough the screen is off, the USB-wired mouse is still lited.There's no light on the keyboards, nor the power signal light. What could be the problem here?

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Dear Lenovo Community, I've just bought my Lenovo Ideapad 710S two days ago. Bought the highest-end configuration with 16GB RAM + 512GB PCIE SSD. I got to say I'm absolutely in love with the form factor and its performance. I decided upon this laptop mainly because of its portability and the combination of 16GB RAM + 512GB SSD at less than $2k. DesignAt 1.1kg, it is really light - I can hold in up effortlessly with one arm. At home, I use a Dell monitor (U2715H) which is almost borderless; looking at 710S's edge, it is equally slim and is key to making it look stylish. The matte screen display has very crisp, clear text and is very comfortable to look at. PerformancePerformance wise, there is no complain. It lives up to what it's spec-ed on paper. Every application and operation (e.g. startup, shutdown, boot from sleep) loads at breakneck speeds thanks to its PCIE SSD. I've yet to try running more intensive software e.g. the Adobe suite but at this rate, it looks promising thus far. AccuType KeyboardAt first, I thought the flat keys have really little travel to bottom-out but as I spend more time typing on it, I gradually grew to like the keyboard. It's well spaced-out, typing on it can be very accurate. Key travel is reasonable for faster typists. Only thing is the placement of backspace, enter and shift button at the right side needs some extra time to get used to it as I find they placed more to the right than it is on comm... Read more

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Hey!I've got a Lenovo ideapad 710s and i would like to attach 2 monitors with the laptop. I googled a bit and found out that theres a dock but only for ThinkPad's?Does any1 know the solution for this?

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A quick note to say I am not a professional reviewer, at most an advanced user. I got quite a few PM?s on the product and thought will share my experience. My Config: i5, 1.8 GHZ, 8GB RAM, 256 GB SSD, Windows 10 64 bit, Home edition. Usable SSD: 190GB (Lenovo uses a 20GB partition for recovery and rest is used by Windows). I would rate this machine 8.0/10 - if they fixed the touch pad and paint it would be 9/10 in my books.  Best features:Weight :  Felt lighter and smaller than Macbook air 13: my rating 8.5/10Price / Performance: loads Photoshop CC loads in 5 secs : 9/10Battery : whole day out with normal work of 4/5 hours and presentations 8/10Charging time: 15% to 60% in 50 mins, while continuing to work on the PC:  8/10Design: Simple approach, thin Bezel, nonslip rubber grip under the chassis: 7/10Call centre: waiting time and attitude: 8/10Great form factor: I am leaving my tablet home:  9/10Ports: 2 USB and 1 thunderbolt port (I bought  a $ 3 thunderbolt to HMDI adapter for presentations) : 9/10.Spacebar scroll: pressing the pressbar will scroll the page (down only).Warranty: 2 years compared to Mac or Dell?s 1 year (can vary by geography) 9/10 Needs improvements:Sound: My Samsung headset from S5, sounds full of bass and body, when plugged in. PC speakers are a bit weak considering how thin it is. 6.5/10Touch pad accuracy and feel : Gold standard is Macbook. ... Read more

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Hello everyone, I've recently bought a brand new ideapad 710s and I'm having some issues with it. The problem is that the laptop's fan is making loud noises and it is heating up real fast even though I don't play games or use softwares that might pressure the laptop. Basiscally, I use it for microsoft office and internet surfing. Did anyone have the same problem? How could I solve this issue? Any help will be appreciated.

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The Built-in micrcophone does't seems to detected by IdaPad 710s Plus. Installing the latest drive "Realtek High Definition Audio" driver  from Lenovo website doesn't slove the issue.  

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Hi, since I got my Ideapad 710s everything has been running smoothly, however, in the last month or so whenever I load something the mouse cursor disapears. If I go into settings and set the mouse pointer again it will appear as normal when something is loading, but within five minutes will go back to disappearing.  Another problem that started slighlty before that was that the night light (blue light filter) setting refused to turn off between 9pm and 6am, even when it said it was turned off. Now it is turned off, but won't turn on.  In general there has been lots of little settings malfunctions just like this, which while not laptop breaking, are increasingly annoying.  Any suggestions? 

Answer:Lenovo Ideapad 710s cursor disappearing and other malfunctions

Hi there, Frevans                       -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
Just to verify, did you encounter this issue the first time you setup the PC or you just encountered this lately?
 
If it's just lately, can you try one of the following?
 
Disable "hide pointer while typing" under Control Panel (large icon view) > Mouse > Pointer Options Tab and enable "Show location of pointer when i press CTRL key"
  - Link to picture
 
Uninstall the Touchpad Driver (ELAN or Synaptics) under Control Panel > Programs and reboot. Upon logging back in, Windows will use a generic touchpad driver. Try to observe the mouse pointer behavior and observe (you can always re-install the touchpad driver by navigating to D:\Drivers\Touchpad or by downloading the driver from the lenovo website).
 
Boot in Safe Mode with Networkingand observe the mouse pointer behavior. If all goes well, perform a clean boot and observe. If same problem, perform a System Restorein safe mode to undo any possible updates that was installed on the system (ensure that you make a backup copy of your files).
 
Update us how it goes.
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as ... Read more

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Hi, since I got my Ideapad 710s everything has been running smoothly, however, in the last month or so whenever I load something the mouse cursor disapears. If I go into settings and set the mouse pointer again it will appear as normal when something is loading, but within five minutes will go back to disappearing.  Another problem that started slighlty before that was that the night light (blue light filter) setting refused to turn off between 9pm and 6am, even when it said it was turned off. Now it is turned off, but won't turn on.  In general there has been lots of little settings malfunctions just like this, which while not laptop breaking, are increasingly annoying.  Any suggestions? 

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Hi,Iv'e had the 710s for about two weeks. At first i would get about 5 - 5.5 hours of work time from it. But yesterday the battery started draininig very fast, and i'm now getting about 2.5 hours of work time. Iv'e not installed anything new or made any special changes. Any idea what this could be?

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Lenovo Ideapad 710S's ACPI driver just got updated on 14 Sep 2016. However, I can't get it to install. Its installer closes immediately upon launch, similar to the cases here: Lenovo G580 Windows 10 ACPI Driver not installing and Y500 ACPI driver not installing. ACPI driver: Laptops-and-netbooks :: 700-Series :: 710S-13isk - Lenovo Support (SG) -Advanced Configuration and Power Management Interface (ACPI) Driver for Windows 10 (32-bit, 64-bit) ... Any advice is greatly appreciated.

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Lenovo ideapad 710s . after selecting safe mode, switch off and switch on, I get black screen with LOGO and I see the BIOS does not recognize the ssd anymore. After a new samsung with a pc board factory defective (well known board problem that the model was withdrawn from the market), now i fall again in a big problem with lenovo. i m a little bit boring. did I loose all my data on ssd? and how to get back this new computer, now?

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Today, I updated my Realtek Audio Driver to version 6.0.1.7831 (dated 7/21/2016). After installation, I immediately realized that the taskbar icon changed from Dolby to Realtek default icon:? -> ? Next, I went to Programs and Features and found out that "Dolby Audio X2 Windows APP" disappeared from the list. Originally, both of these Dolby programs came with the laptop:? After the update, I was only left with this:? The impact of this is that I can no longer toggle the different sound features provided by the Dolby App. I contacted Lenovo via online chat support but the personnel insists Dolby is not a supported program by Lenovo without giving me a valid solution or answer. Did Lenovo omit Dolby App in the latest Audio Driver by mistake? Or did Lenovo intentionally removed it due to the vulnerability explained here: "Dolby Audio X2 (DAX2) privilege escalation" https://support.lenovo.com/sg/en/product_security/len_4884#/IdeaPad. If anybody is facing the same issue / has any solutions / answers, kindly leave a comment below. Thank you.

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When I click on the Battery Gauge Icon on my taskbar, a pop-window appears with an error message as seen in the photo. How can I get rid of this?

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I am planning to get a Transcend 128GB JetDrive Lite 130 Flash Expansion Card supported by Macbook. Wanted to check if this would be supportable on Lenovo Ideapad 710S as well? I have a SD card, but it does not go completely in. Any other alternative of increasing storage space? Lenovo is not helping in replacing the SSD. 

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Lenovo ideapad 710s . after selecting safe mode, switch off and switch on, I get black screen with LOGO and I see the BIOS does not recognize the ssd anymore. After a new samsung with a pc board factory defective (well known board problem that the model was withdrawn from the market), now i fall again in a big problem with lenovo. i m a little bit boring. did I loose all my data on ssd? and how to get back this new computer, now?

Answer:Lenovo ideapad 710s safe mode from msconfig, and does not recognized the ssd. Please help...

I m now downloading the win10 recovery usb key software >(thanks to the current guarantee it is on). anyone knows if it is going to restore the Bios so that the SSD come up again?

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Lenovo Ideapad 710s + Windows 10 used to work wirelessly with an HP 4675 printer. Now it is only working with a USB connection, while another laptop (Assus +win10) & andorid phone can connect wirelessly.It all started when printer was going offline (only with my Ideapd), tried every solution suggested by HP, including several unistallations and reinstallations of HP software & derivers. When trying to install or to convert from USB to wireless,it fails , the HP software can not find the "Network Device".Ideapad connects to the wireless network (same network the printer is connected to).Thanks for any help.

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I just bought this laptop for about 1 month, the laptop work fine before. But after...I don't know maybe after the windows update, the driver make the screen flickering and some dots appear on the screen, sometimes the screen lagging and went black. I'm pretty sure it's because of the driver because if I disable it, everything is fine,but that is just a temporary fix, every games is unplayable when I disable the driver. I tried to reinstall it using driver from Intel, Windows, Lenovo but none of them work(newest)

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Hi, I am not able to use my laptop. I was doing things & then it went to black screen. Tried restarting it & it gets past the lenovo startup screen & then stays on the black screen with the circle rotating. I have tried everything. Laptop isn't even 6 months old ?

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I looked over internet and i didnt find solution so ill post my issue here. My lenovo ideapad 110 cant boot up after lenovo logo i have black screen. My hdd is detected in bios.I tried to use OKR system recovery but when i choose any other option than BIOS setup i have black screen. I drained all power from battery and it didnt worked either. Caps lock and num lock are still responding when black screen. I can only access bios from okr button any other button combinations doesnt work. I cannot access any advanced options too only black screen after lenovo logo. Please help! System win10 64bit. 

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So when i turn my laptop on the screen is black. I ve had this problem before and i sent it to fix it. They said the bios was corrupted and the solution was to upgrade the bios but now i m having the same problem again. Is there something i can do to fix this in stead of sending it back? I really need my laptop now.. Thanks! 

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My kid has been using this laptop and loved it, but mentioned a while ago it was difficult to power it back on after turnned it off. However she managed to work around by putting it in hibernate/sleeping mode only, or recycling the system many times (by holding on power button to force it off). The issue was black screen (no Lenovo logo) but computer was on. I didn't pay much attention because she can still make it work, and I was too busy. Last week, there was a windows update (again) and the computer was forced recycle. It never comes back alive again. The same, computer is humming, but no any visual output on screen, just black. Tried novo button, bootable USB, external monitor, all no use. Check the warranty, just over by 2 months! Asked the service store, to fix will cost at least $200-$300 to replace the motherboard! It does not make sense when spent a bit more could buy a new notebook. But my kid liked it and it does not make sense to throw it away either, when it still looks pretty new and only being used very lightly (schoolwork only). It is sad, especially the brand has been gainning my trust. I probably don't expect a "good" solution either from Lenovo or community, but just throw my frustration here (only because have just registered the account and there is no support email or web form). If Lenovo want to make customer happy, the part shouldn't be so expensive for a short-lived laptop! Just by the way, there are many posts about Ideapad's black screen i... Read more

Answer:Lenovo Ideapad U410 - no screen output or black screen, and just out of warranty

Welcome to the Lenovo Community !
 
Sorry to hear of all the problems.  Here are a couple of things to try........
 
First, try a reset of the BIOS.  The procedure can be useful in resolving some hardware conflicts which your computer may have.  Just do this......
 
1. Unplug the charger / adapter. 2. Press and hold the Power Button for 15 seconds. 3. Plug in the charger / adapter if needed and power up the system to see if the problem was resolved.
 
If you are comfortable working inside your laptop. try this........
 
Try the reset again with the battery removed.
 
If the reset didn't resolve the problem then you may have a failed piece of hardware preventing the bootup. Remove the battery, hard drive, optical drive, memory, wireless card and bluetooth if it is installed. Now try to power up the stripped laptop. With all the hardware removed you should have lights come on and it may possibly beep since there is no memory installed. If the laptop is showing signs of life start adding hardware one piece at a time starting with a memory module and boot up the laptop. If it doesn't power up try the memory in the other slot. Also try the other memory module separately in both slots if two are available. If it is still showing signs of life add another piece and boot. Do this for each item until it doesn't power up again. The last piece of hardware installed is your problem part.
 
The link below is for your model's Hardware Main... Read more

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Please help. My Ideapad has basically stopped working.  My operating system is Windows 7 Home Edition.  A few days ago, my computer froze up and I got the blue Windows screen that says: "A problem has been detected and windows has been shut down to prevent damage to your computer.  A process or thread crucial to system operation has unexpectedly exited or been terminated..."  The blue screen went on to say that I should restart Windows with safe-mode and remove any recently added programs.  I did this and I believe I successfully removed Java, which is the only new software I updated recently (although I wish I had not).  I was also able to restore my computer to about a week before the crash. However, only rarely am I able to get windows to start again at all, whether in safe mode or not.  I'd say 4 out of 5 times, I am seeing the Lenovo boot-up screen for about 3 minutes, and then I get a black screen that says the following: Intel UNDI.  PXE-2.1 (build 082)Copyright (C) 1997-2000 Intel Corporation This Product is covered by one or more of the following patents:US5,307,459, US5,434,872, US5,732, US6,570,884, US6,115,776 andUS6,327,625 Realtek PCI Express Gigabit Ethernet Controller Series v2.26 (090219)PXE-E61:  Media test failure, check cablePXE-M0F:  Exiting PXE ROMOperating system not found That message repeats itself if I press any key, and if I press the power button the... Read more

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I bought a lenovo ideapad 320 from Walmart 4 months ago and it broke 2 weeks after I bought it. I'm posting this now because I put it aside for so long but now I need it for school. I turned it on one day and all of a sudden the screen was jet black. Plus if I turn it off I have to hold down the power button but if I turn it on it just comes back on with 1 quick press. Whats up with that? Is it because my laptop isn't turning off all the way? I already tried the hard reset method (taking out battery, holding down power button for X seconds) and cleaning the ram stick but nothing seems to work. Do you think it might be the LCD screen?  

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Basically, turned my laptop off last night, try and boot it this morning and it literally comes on as a black screen within 2 seconds. Fan doesn't run, nothing kicks in. It's like it's in standby mode but nothing is happening.Tried without battery in and just power cable, I've left it on charge for couple of hours but still nothing.As soon as I press the power button, the lights come on the key board and then just a black screen, no cursor.Had nothing but trouble since I bought this for 900.00 and it's over the 12 month warrantyAny ideas please, i use it for work and without my laptop I can't work! So frustratingPlease help

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I have the  problem with screen flickering on ideapad 320 (Intel HD Graphics 620 and GeForce 940MX).

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I've had my Y510P for about a year now, and everything was running smooth until recintly.  When ever I power on the computer after shutting it down and leaving it for the night, it wont display anything.  I shut it down by using the settings in the lower right corner of the screen.  The keyboard turns on and the red light shines.  On some days the computer works fine.  I've tryed the BIOS boot up on the side, and even that wont turn on.  

Answer:Lenovo Y510P IdeaPad: Black Screen on Boot up

I too have experienced these kind of problems. I tried Restarting itAnd it used to turn on fine but it usually used to take a lot of time loading. Try Removing the Battery and Power Cord and again reinserting them and then restart. 

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Hi all, this is my first time posting into the forum and I would like to apologise if i have made some mistakes  anywhere so please bear with me.The laptop screen turns black after moments of usage and after a few days of using it the problem slowly disappears on its own.After two weeks, I reset my laptop and the problems came back. The screen turns black and all the  activity going on behind stopped instantly. I searched for solutions anywhere and I can't find one, the only thing i can do is holding the power button on and off again. Setting the display to never sleep and turning on screensavers won't solve the problem either. This problem frustrates me very much. Does anyone else have this kind of problem? If so, anyone has any solution regarding this problem? I would appreciate it greatly if there's any solution

Answer:Lenovo ideapad 700 screen turns black/ hang after ...

I am having this problem with the Edge 2-1580 when running on battery power.  Screen shuts off after 15 - 45 minutes of use and I need to hard reset by holding power button.  Seems like a lot of people with different models are having this problem, but no solutions.  I've tried updating BIOS, drivers, factory resetting, adjusting power settings, all to no avail.  I tried chatting with live support last night and "Chris" had me download the Lenovo Solution Center program and do a hardware scan but of course the scan came back with no problems.  I can't believe with so many people having this problem that Lenovo hasn't come out with a solution.  Sorry I can't help more, but I hope you find an answer!

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I bought this laptop about a week ago, and for the most part I love it. Unfortunately though, I've been experience an annoying black screen freeze for no apparent reason.  Some days the laptop will work fine for several hours and other days it'll keep turning black and freezing up for no apparenent reason every 15 or so minutes. I did open it up to add an SSD to the available slot and move the operating system to it, but I don't see how this would cause a problem, ive even been through every device in the device manager to check for driver and bios updates too. Does anyone know a solution? What even are my options if it's hardware related? processor: i7 6300hqram: 16GBgraphics: Nvidia gtx 950mos: windows 10 

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Hey guys. I have a problem with my lenovo laptop. See, I just left it "on" because I received a call and then when I got back to my laptop, it's just all black! I tried to reboot it (pressing the power button at least 10secs until it turns off and then turned it on again), removing the battery for a while and then putting it back, depended solely on the power cord, pressing the power button for 30secs whilst unplugged from the power cord and the battery, but still no luck. It's just black. With the backlight. Not even the Lenovo logo shows up. I tried pressing buttons like the f9 and f12 to adjust brightness, but that's it. The lights flicker as if responding to the buttons. But no display at all. No letters. No codes. No logo. Nothing. Please help. This laptop has my life in it. :'( And I don't even think it's my fault. I did not touch it or did anything for it to be like this. Plsplspls help me. ((

Answer:Lenovo Ideapad S410p black screen no display at all!

Dear cxym,
 
Thank You For Contacting Lenovo.
 
As per the query we understood that you are facing issue with the display as the machine powers on but no display.
 
Kindly try the below steps and send us your feedback.
 
1. Connect the machine to an external monitor and check if there is a display on the external monitor
2.  try to move the screen of the machine forward and backward
3.  try to go to the BIOS to check if there is a display picture
 
Note: You Can go to the BIOS by pressing the Novo Button ( The small Button next to the Port where you but in the charger) then select BIOS Setup.
 
Hope this helps. Do post back if the issue persists.





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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I have a 1 month old 15" Y700-ISK (80NV00FTMX), i5 6300HQ, 8GB, 1TB HDD and tried to add a Samsung 850 Evo 500GB (MZ-N5E500BW) SATA6 M2 SSD drive.1. I used Samsung Data Migration Software to clone my HDD into the SSD.2. The Windows (10 home) didn't boot from the SSD drive and instead loaded from HDD.3. I could see the login screen solid4. as soon as I logged in to windows it kept refreshing the desktop. The start menu or desktop icons could not be shown and it seemed like windows was struggling to show something. I could press CTRL+ALT+DELETE and run "Task Manager" and "End Task"ing Windows Explorer which stopped the refresh. I coud access cmd.exe but basically couldn't do much more.5. I decided to forget Samsung Migration Software and do a clean install as it was suggested in the forum. So I went to the BIOS (version CDCN25WW) and turned off secure boot. I did not change "UEFI" to "Legacy".---Nevertheless now the computer refuses to boot. When I press the power button, this happens: 1. fans and hard disk make a sound and the keyboard light up (not the display). The battery and power LEDs also turn solid white.2. After 2 seconds, all die.3. After 5 seconds the laptop tries to reboot but repeats from 1 over and over again. Nothing shows on the screen during the whole process. Until I keep the power button for 10 sec and it'll turn off (breaking the loop).I had no lock with the Novo button and when I press it, the laptop turns o... Read more

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Brand new Ideapad, started personalising it last week. Today I get black screen on start up. It has power and seems to be running, it even accepts CDs and runs them, but screen stays black. Tried all the function keys to see if I could bring it to life, but no luck. Anyone got any ideas? Of course it is Saturday and IT support not available from Lenovo.  

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Hello I'm experiencing a black screen and continuous loop situation.Here's what happens exactly.I turn on the pad, I get a black screen for a while, after that I get the automatic restore message and it's doing something, then black screen again for a while, then I get the "diagnosing your machine" message and it stops there forever. I've left it diagnosing half a day, it just stays there doing nothing else.Here's what I've tried based in similar problems posted on this forum.Pressing the novo key, I see normal startup, bios setup, boot menu and system recovery.Normal startup and recovery do the same as if I turn the pad on from the power key, and the bios and boot menu produce a black screen.Since warranty has expired I've tried,1.Unplugging the battery and ram to clear sleep files, did nothing.2.Unpluging the HD and trying to boot anything, nothing, black screens all over again. I also did run the HD for errors in another pc, I did a fast and a 2.5 hours surface test, no errors in either.3.Tried to load diagnostic programs (hiren's boot cd and win7 recovery) from USB bootable disk which was pointless since I get a black screen imediatelly, still I had to try. So to summarize, I can't enter or restore Windows due to not being able to make any choises anywhere, because of black screen. I can't enter or reset bios for the same reason. The only 3 screens I have access to are, the novo button screen after I press the novo button, the system restore that comes after tur... Read more

Answer:Lenovo u310 IdeaPad - Black screen pretty much everywhere

Some more updates, I contacted lenovo customer support and told me it's probably a mulfanction in the motherboard and it'd cost about 80? just to check my machine + any expenses for replacement parts + the shipping, so yeah...I'm not doing that. So I'll make it even simpler for you guys. Is there any way to boot an OS from a UEFI GPT partition? My knowledge in the subject is very limited and I've just started reasearching it, but that could be a solution for my porblem, and I might even be able to restore the BIOS from inside the OS, if not I can at least use my computer again. So if anyone could help me with that I'd be grateful.

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Hi yahI bought my Y510p last year and it worked perfectly fine.But last month I was watching a movie and used all battery .After it recharged, it died and does not work again.The conditions is : The Power is on, keyboard light is on, but it still has a black screenI already tried to attach the ac adapter or took out the second graphic card  etc but it doesn't work.So I took it to PC world and they said they were unable to fix it.What should I do ?

Answer:Lenovo ideapad Y510p black screen problem

Try removing the battery and then power up the unit. See if you now have a display.

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Hi, this is my new Lenovo Y700 which i recently bought. Very often, my screen will black out. I have to press the power button to shut down and restart the computer in order for the screen to show again.  Also, when i run hardware scan, it is showig Mathematical Operations Test. I am disappointed with this. Is this something that can easily fixed or i have to send in for servicing? Thank you.










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Answer:Lenovo Ideapad Y700 Screen Black out, also Mathema...

Hi Dennis777,I had the same issue as well. Please update your Intel Video Drivers. Both the issues will go away.Hope this Helps!Vijay.

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I have a computer that does not load when it turns on it just stays at the lenovo logo.what can i do?

Answer:Stuck at black Lenovo screen in a Ideapad P400. Help?

hi mariodbz85,
 
Welcome to Lenovo Community Forums!
 
This means that the computer is not completing the Hardware check.
 
Try removing all external USB devices. then turn it on
 
Try Removing the Hard drive. then turn it on
 
If you have two Memory modules.
            Try Removing one then turn it on, then Try putting it back and remove the other one then check.
 
Let me know your findings
Cheers!





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three months using y560 on windows 7...recently starts to freeze on usage... when i enter safe mode it is ok... To do a clean installation i booted from windows7 disk and deleted the primary partition and  created a new partition to install the OS. when during installation the computer went black screen.... now i am not able to see anything on the screen...but the computer seems to boot properly.. no sounds or anything alarming... I tried with connecting via VGA to another monitor thinking that the LCD was damaged... but no output on the other monitor tooo... i am living in the maldives and dont know what to do.. bought the laptop from US.....

Answer:Lenovo Ideapad Y560 black screen problem.

try to remove/replace or swap the ram sticks first.also, try to remove the battery, un-plug the ac power, press power button for 30-40 seconds, replace the battery and check if it works.by the way, where did you buy it from?

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I have bought Lenovo z470 last year on November 11/2011. There are no problem at all but a few day a go i noticed that start up screen load was longer than usual. This morning when I power on the laptop nothing appear not even LENOVO logo on POST. I think that my laptop have problem with the screen so i try to hook up with the TV and Moniter but still no luck. The HDD light didn't even blink i try many solution but still not fix it. Any idea? I hope i can fix it real soon so i can continue my work.

Answer:Lenovo IdeaPad Z470 got black screen when power on

Hello and Welcome to the forum.
 
It looks like a hardware issue. Try doing a power drain.
 
Steps for power drain
1. Completely power off the laptop.
2. Disconnect both battery and adapter.
3. Press and hold the power button for at least 30 seconds.
4. Connect only the adapter, power on the laptop and check if it works normally.
 
If it works, then do a proper shutdown, connect the battery and check again.
 
If the above step does not help, then the next step would depend on the laptop warranty status and your comfort level in disassembling the laptop.





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I bought this computer today. It has been on my desk the whole day. I see that part of the screen in two different tonalities. Is that normal? Should I go back to the store or I can solve it at home?Thanks in advance 


























IMG-5362.JPG ?2613 KB

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hi to all, To all having problem with lenovo ideapad y560 on there ATI video card.Black screen after windows logo,freezesing/hang when AC ada[ter is plug-in and working fine if the video card driver is not installed and over heating.the solution for that is to reblow the ATI IC. because that's the one giving problem.reblow it using the hot air blow gun that use for IC's.i tried it on my y560 and now it was fixed and working well and the over heating issue has gone,black screen and freezesing. hope it will help your problem

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So basically, I just got this laptop (well about a month ago) and ever since the third day, at completely random times the screen goes blacklit. I have no cursor control or keypad control, i changed all the sleep settings to never and nothing seems to be working. I have to completely restart the laptop to do anything again. On the reiliability report it usually says windows stopped working or was closed unexpectedly. Other than this problem, there is literally nothing wrong with it, it works perfectly fine I am very frustrated as I bought this laptop for university  Any help will be greatly appreciated.

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Hello, I am recently encountering Black Screen issues when my IdeaPad Z400 Laptop is shut down/sleeped for more than an hour. When I open I see only Black screen, Lenovo Logo doesn't show, no Back lights, Power LED is on, USB working , DVD is responding, Hard disk seems to be spinning. I can only power it on after N attempts of pressing the power button on/off. There are also times that the Lenovo Logo is showing but after 2 secs the power goes off. No beeping sound. I did a chkdsk and memtest and everything seems fine. 

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Hello So a while ago I posted about a problem I was having that caused my laptop(fairly new 1.5 months now) to randomly crash or go in a blacklit screen mode where the only option to get it working again is to hard reset it. I think a lenovo community memeber posted up a fix that i should download (Intel Management Enginer Hardware .. something like that). That fix did not work and then I tried the suggested method by a customer which only worked for a week. I also contancted lenovo and allowed them access to my computer and all that was done was updating the drivers.  My warranty is for a year and I would have to send it to get it fixed My questions are, is there anything else I can do myself to resolve this issue?If lenovo cannot solve this issue what can be done about it. Any help would be greatly appreciated, I just started university and I often find I fall behind on some programming for a course because I cannot bring my laptop to school as it is pretty much useless

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Hey I have Ideapad 500-15ISK . Surprised that the new notebook can't start properly. After power on, it kept in the black screen and can't go to Windows 10. (The power button light is on). i read about some solution like(unplug the AC adapter and take out the battery. Then, you push the power button 10 times in a row at one second intervals. Next, you push and hold the power button for 30 seconds. Then you put the battery back in and push the power button) but my laptop has built-in batterywhat can i do ?????????????????????

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Hello! For the past 3 months I have been a satisfied owner of an lenovo 710s.However today my laptop started to behave strange: the screen doesn't display anything, nor do the fans run. The laptop is not running even though the power light is still on. I have tried to reboot (pressing power button for 8s) and have plugged the device back to the a/c power chord. The keyboard seems to be working: I can change the keyboard lighting and the caps lock lights can turn off and on. Has anyone had a similar experience, and if so, were you able to fix it? Every reply is welcome!Tjon

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Hello everybody,I've signed in this community right now. I have a laptop ideapad 500s-13 for a month, with windows 10 pre installed. the CPU is core i3-6100, Intel Graphics 520, Samsung SSD 128Gb, 4 GB ram. After some sumulative update of Win 10 1607 anniversary update, my laptop couldn't boot, it remains in black screen mode with circle of dots rotating but it can't enter in the system, even if i disconnected all the connection and USB cable. I've tried to boot in Safe mode, it works!! but not in normal mode!!So, what I did was to enter in Safe mode and disable the Intel Graphics 520 Driver from device manager (i don't remember the exact name). I restarted the PC, surprisingly it could enter in the system without any problem, but i couldn't change the brighness of the screen and some other feature related to screen. The problem cames up the exact moment when i tried to enable the graphic driver from pc device manager ,the screen turned black with only cursor. So I think the main problem is the incompatibility of the win10 and the intel graphics driver. My current version of intel HD graphic 520 driver is 21.20.16.4550, driver date 11/11/2016. Please, do you have any solutions??? ps. sorry for any mistake in the text, english is not my native language.  thank you in advance

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Hello On my brand new Lenovo Ideapad MIIX 700-12ISK with Windows 10, Movies & TV will show the black screen ,with infinte loading animation in the center of the screen, no matter of what file I'm trying to play to.Does anyone have a solution on this?The drivers are up-to-date. Thank you

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Hello everybody,I've signed in this community right now. I have a laptop ideapad 500s-13 for a month, with windows 10 pre installed. the CPU is core i3-6100, Intel Graphics 520, Samsung SSD 128Gb, 4 GB ram. After some sumulative update of Win 10 1607 anniversary update, my laptop couldn't boot, it remains in black screen mode with circle of dots rotating but it can't enter in the system, even if i disconnected all the connection and USB cable. I've tried to boot in Safe mode, it works!! but not in normal mode!!So, what I did was to enter in Safe mode and disable the Intel Graphics 520 Driver from device manager (i don't remember the exact name). I restarted the PC, surprisingly it could enter in the system without any problem, but i couldn't change the brighness of the screen and some other feature related to screen. The problem cames up the exact moment when i tried to enable the graphic driver from pc device manager ,the screen turned black with only cursor. So I think the main problem is the incompatibility of the win10 and the intel graphics driver. My current version of intel HD graphic 520 driver is 21.20.16.4550, driver date 11/11/2016. Please, do you have any solutions??? ps. sorry for any mistake in the text, english is not my native language.  thank you in advance

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this is a problem?i buy ieadpad 17/8/2017and get this problem on 19/8/2017i go back to the shop yesterday, they tell me it is not a problem . it is normally cause high performance CPU. may i trust them?should i claim new one or return?thank you for every informaion and advice.i'm new for LENOVO.

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Hello, I'm new to the forums and I'm not that computer savvy. My husband is with the older stuff but this is out of his range of knowledge currently. I reccently bought a Lenovo IdeaPad Y430 preinstalled with Windows Vista. I currently have the power settings to never turn off the display and never go to sleep while the computer is plugged in. It is almost always plugged in as I use it as a desktop replacement. However, every few minutes the screen turns black anyway. It resumes immediately with no interruption when I move the mouse or hit a key. This is beginning to really, really drive me crazy because I can't read through a webpage or a pdf without fighting to keep the screen up. It does only do it when I haven't touched it for a few moments. It's not that it's going to my screensaver, it does that normally at the specified time so I'm really just at a loss. This is making me so frustrated I'm close to sending it back and using my old Net Vista again...  













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Answer:Lenovo IdeaPad Y430 screen turns black frequently regardless of power settings

Are you changing the settings on Vista power management or Lenovo power management? If you have the Lenovo power management software installed, this overrides settings set in Vista power management. To set the screen options for Lenovo power management, double-click on the "Energy Management" icon on the lower right-hand side of the screen. Double-click on the current power plan. You will see two options, one is "Turn off screen backlight" and the other is "Turn off screen display". Change the current setting to "Never". Let us know if this helps.





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Hi please help i got my new Lenovo ideapad 110 2 weeks ago and its stuck on a black screen after showing the logo and preparing automatic repair even using the one key recovery i tried changing things in BIOS and didnt work

Answer:Lenovo Ideapad 110 With AMD Radeon R5 stuck on Black screen after showing logo and preparing repair

 Hi there, Eddie                       -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
Automatic Repair usually kicks in if there's a problem loading up the files that's required to start Windows. If the repair was interrupted and the screen just goes into a black screen then there's most likely a hardware component that's malfunctioning.
 
To check, try to:

Boot into the BIOS by pressing the OneKey Recovery button

  - Link to picture
 
If successful, set the following settings in the BIOS:
 
Security Tab:
Secure Boot = Disabled
 
Boot Tab:
UEFI = Disabled or Legacy
Boot Mode = Legacy
Boot Priority = Legacy First
Exit Tab
 
OS Optimized Defaults = Other OS or Disabled
 
When done, press F10 (or Fn+10) to save and exit and try to boot from your Windows CD
 

If you're successful in booting from the Windows Disc, see Step 1 to Step 2 of this guideon how to proceed in fixing the issue.
If the problem remains, consider re-installing Windows by pressing the OneKey Recovery button and choose System Recovery

  - Link to picture
 
In an event that the recovery fails, I recommend you contact Lenovo and report the issue as you may need to send the unit for service.
 
Update us how it goes.
 
 
 
 
Regards,
&... Read more

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Hey everyone, My Intel HD graphics 520 driver continuously crashes and basically shuts down my computer. The power button/keys are still on, but I just get a black screen (with some light behind it), as if it is in sleep mode, and I cannot wake up my computer anymore. The only solution then is to just force it off by holding the power button and restart it. I feel it happens at random, but it seems to occur more often when I'm playing a video or something (although that may just be a coincidence). I've had this problem for a long time and have tried several times to reinstall or update the driver. Because I got so fed up with it I just disabled the driver and used the NVIDIA Geforce 920M driver, which works sort of fine with the only big disadvantages that I can't increase or reduce the brightness of my screen anymore and can't run certain programs/games properly. So, therefore, I'm still looking for a solution.  Can anybody help me out? 

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Just a heads-up: I bought this Lenovo Yoga 13 Ideapad in 2013, so it's out of warranty. Proceed to read my problem..... I always get a black screen whenever I shut off my laptop and turn it back on again, which is why I lock my laptop instead. But when I DO lock it and get back on it the next morning, I encounter the Black screen of death and instead of my lockscreen immediately appearing like normal after I lock it and have left it overnight & try to get on it, I have to shut down my laptop and turn it back on because my laptop won't immedately take me to the lock screen so I can log into my computer.  Today (March 17, 2017), I had to shut down and turn on my laptop while pressing the rotation button button or the OneKey Recovery button (the button with a circle and a line going through it; I don't know exactly what it's called, but I think it's the recovery button OR the screen rotation button, on the right hand side of the computer: If anyone knows the name of this button, please let me know!)..I tried this 5 times and It wouldn't turn on. The 6th time pressing the Recovery button OR the screen rotation button on the right side of the laptop (whatever it's called), it did work and now I'm on my laptop typing like normal. But this Lenovo Yoga Ideapad 13 only works when it wants to. Is there any proven fix to this hardware issue? I was told that it was a motherboad issue, but what's the real culprit? And is the motherboard what's actually giving me th... Read more

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I need help and suggestions on what to do with this black screen crisis. Mine is a little different that others. so sorry if this is a repeated thread. ive looked everywhere, and no one has the issue when they have dual boot.

laptop description:
I have dual boot on my laptop with windows 7 ultimate 32 bit and windows 7 home premium 64 bit. the home premium came pre installed on the laptop and the ultimate version i installed later dual boot (i needed some capabilities that home premium doesn't have).

Problem: I cannot see anything on my screen after windows logo while booting up my laptop bcz of the black screen after the windows logo. When i boot into WINDOWS 7 HOME PREMIUM. i hear windows logon screen notification noise but see nothing! oddly enough even my built in webcam logs me in with VeriFace software with my face, passwordless! ALSO my laptop boots fine with windows 7 ultimate and i can see everything, and it works great! i need the other version to WORK cause my life is in that other version of windows. i cannot factory restore!!!

What i have tried: the keyboard is also unresponsive, bcz i held down a bunch of keys to see if it makes the beep noise. I closed the laptop lid to see if it goes into hibernation and waited 3 mins to see if it still does, so that when i open it i can see everything (it has worked before). nothing. i rebooted a bunch of times even with a second screen attached, tried to guess switch into projector mode with my function key and switch s... Read more

Answer:Lenovo Ideapad Y560 "black screen in boot up after windows 7 logo"

Sounds like a corrupted file system, so try running chkdsk.

How to run System File Checker (SFC) or chkdsk from the Recovery ConsoleBoot your Vista or Windows 7 installation DVD
When you see "Press any key to boot from CD or DVD", press Enter
At the "Install Windows" screen, click on Repair your computer at lower left
At the System Recovery Options screen, make note of the drive letter assigned to your boot drive (normally C and click Next
At the Chose a Recovery Tool window, click on Command Prompt. You will be sitting at X:\Sources directory
Run SFC or chkdskIf you did not note the drive letter of your boot disk, you can enter bcdedit and look at the osdevice line to see what it is.
For sfc, type sfc /scannow /offbootdir=c:\ /offwindir=c:\windows and press Enter (use the letter from above)
For chkdsk, type chkdsk c: /r and press Enter (use the letter from above).

Let either run to completion undisturbed.

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Hi,I have a Lenovo Ideapad U410 Laptop with Have Windows 8.1, Diplay Adapters ->  Intel HD Graphics 4000, Nvidia Geoforce 610 M.
 
Recently I have suddenly had a problem appear with my laptop. A One Inch Black Bar on the right side of the screen is appearing as if it is the end of the screen, whereas as you can see it is not. Also at the bottom of the screen the taskbar which was auto hide is not working, so had to lock the taskbar. 
 
 Tried many things like :
 
1) Display settings adjustments - Recommended is 1280 X 800 [Not sure if it is the original ones]; 
2) Updated Drivers for Intel HD Graphics 4000 and Nvidia Geoforce 610 M;
3) Update BIOS;
4) Etc.
 
Any ideas what the issue is ??? Any one face similar issues. Any solution is greatly appreciated.
 

 
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

Answer:U310 & U410 - Black one inch Bar on the right side of the screen on my Lenovo Ideapad U410 Laptop.

hi dharamc,
 
Welcome to Lenovo Community Forums!
 
Have you tried checking this issue under the BIOS mode.
  Power ON the computer and start hitting F2.
 
If the problem is visible under BIOS, then don't mind the driver as the problem might be the GPU or the LCD screen.
  to isolate the issue further you can use an external monitor.
 
If the problem is not visible under an external monitor, then you have a problem with the GPU
 
Let us know your findings
Cheers!
 





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Less than a month ago I bought a brand new Lenovo Ideapad 710s, today it suddenly turned off even though it's battery was at 64%. I then plugged in the charger and tried turning it on - nothing happened. Then I held down the power button at it turned on. Only to turn off again after about 15 minutes.Now, it won't turn on at all.If I hold down the power button, the light behind the keyboard blinks, but the screen stays black. When I plug in the charger, the light that shows it is charging is on, so the charger is working.I just can't turn on my computer at all. I don't know if this information is needed, but I have used it almost every day, around 6 hours every day I've used it (I'm using it for school only). The only things installed on the computer was Office 365 and a driver so that I could use my printer.Any idea how to get it working again?

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Hi - the current version of the ideapad 710s BIOS does not allow changing of the SATA/drive mode from RAID to AHCI. As a result, it is pretty much impossible to install Linux onto these systems. I've tried multiple combinations of things - completely wiped the drive, disabled UEFI, Secure Boot and enabled Legacy mode, etc - and nothing works.  The currently locked SATA mode basically prevents Linux from even seeing the SSD.  I've tried the latest versions of Ubuntu and Gentoo - both with the same result. Is there any reason why this setting is not exposed?  Are there any plans to expose it?  

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I live in Toronto, Canada. I bought Lenovo Ideapad 710S (i5-6200 128GB SSD 8GB Ram) in August 2016. Used only 2 weeks, the laptop couldn't recognized the hard drive. It was sent to MIAD (local Lenovo certified repair center) and diagnosed as hard drive dysfunction. The technician told me since it is a "consumer" laptop (vs. business laptop such as ThinkPad), they don't have the part to repair/replace. I waited 4 weeks until the new hard drive arrive and the laptop was still not working. MIAD told me it was not hard drive problem and beyond their ability to repair. The laptop was later sent to Lenovo repair center (US).A week later I got a notice from Lenovo said the laptop had arrived but the part they need is in back order.5 weeks later still no sign of getting the problem fixed. Contacted Lenovo and get the same answer. Only compensate so far is extension of my warranty for 2 months. However, no compensation about the usability. For about 10 weeks, I have to use my old Pentium M Thinkpad. If I bought a new laptop, it might already arrived!Conclusion: Don't buy Lenovo "consumer" laptop (Ideapad, Yoga etc), at least in Canada. 

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Hi My 710s' fan has started making more noise lately. I've checked, and there's nothing caught in the fan. The temps are also fine. I think it's just running on dry bearings, which causes it to make more noise. Is there any way to oil the fan?

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Got my laptop after almost 2 weeks of placing the order. Although the wait was worth it, just after third day I found a crack on the hinge. I was extremely cautious in handling the laptop, mind you, and i believe this weather was present since day 1. I know the crack is really small, but i'm afraid of the integrity of the hinge itself. Not sure if I could claim a return or exchange. http://goo.gl/6dsidu

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I bought ideapad 710S after research and survey, but the performance of 710s is really disappointing. The computer has strange problem and unstable performance. After my first week, I sent it to the maintanence center. Lenovo maintenance center was nice enough to change the mainboard for me. However, after 3 weeks of using, the problems reoccured again. the computer has slow processing capability.  I use simple word program and my typing does not show on the screen simultanously, instead there is the waiting cycle icon keeps apperaing. Plus, there seem to be extreme heat release problem with lound fan noise. I returned to the maintenance center and after that 3 weeks, the shop replaced ROM and heat fan.
When I got home, I started working on the document and recognize heat problem is gone. However, the delay processing problem remains. I have a problem getting my work done with this 710S because everything delays. By everything I mean my typed sentence delays by more than 10 seconds, my access to internet website consumes more than 30 seconds, program opening takes almost 1 minute. I feel disappointed, frustrated and mad with the quality of ideapad. I was a fan of thinkpad and this wiped off and torn down my believe of lenovo brand. 
 
 
Moderator comment: New post created. Subject edited. Was: Re: How to complain to lenovo?

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I bought the Lenovo Ideapad 710S (13IKB Laptop (ideapad) - Type 80VQ) a week ago.  The cursor dissappears when a page or app is loading. Please tell me what the issue is.  Thank you. 

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Hi -- I've looked through BIOS and don't see the option to manage or change my keyboard configuration to swap these two buttons. Is there any other way to swap the keys with this machine?

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What capacity SD card is the largest that it will recognise? Cant find any information on this in any of the product literature. Thanks

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Hi,  My Ideapad 710s which is only like 8 months old is currently with Lenovo for a warranty repair.  The comma key became loose and fell off the keyboard, the little clips on the back were broken so I was wasn't able to clip it back on.  I sent it to Lenovo under my 3 year warranty and now they are refusing to fix it under the warranty.  What can I do about this?  Why would anyone break their comma key on purpose? The rest of the laptop is in perfect condition so it is clear that I have not abused the laptop, every other key is absolutely fine.  Seeing that it was simply a matter of clipping a new key on, I asked Lenovo to just post me one out and I would do it myself. They refused, and made me send it in. I did this, and now they are going to try and charge me for the postage which I didn't want to pay for anyway because the repair was so minor!!!  This will be the last Lenovo product I ever buy if they are so petty and treat their customers so badly over such a small repair that any reasonable person can see is a manufacturing fault.  I am furious about this, and hopefully you guys can give some advice.  Thanks

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Hello lenovo community.
 
I just got my new Lenovo Ideapad 710s-13sk yesterday.
 
I've used it for 2 days now, and it seems that the 2 finger scroll up and down triggers the 3 finger function from time to time?
 
So when i want to scroll, sometimes the task view shows up or everything minimizes depending on what direction i scroll of course.
 
Have anybody else experienced this and found a solution for it?
 
Best Regards,
Christian
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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Yesterday I bought a new Lenovo ideapad 710s and already I'm experiencing difficulties with the touchpad. It occasionally just gets stuck for a few seconds, which is very frustrating, and also the touchpad scrolling doesn't work, even though I have enabled it in the mouse settings. I've also made sure the drivers are up to date, and the problems are still there. Does anyone know how to deal with these problems?

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I am trying to run games on my 710s with the i5 6260U and Intel Iris 540 graphics, with 8GB RAM and a 256GB SSD.The nature of the video card in this laptop showed promise for casual playing of current titles at low settings, however early results were dissapointing. Upon installing Throttlestop and Intel XTU in order to undervolt the package and squeeze more performance, my surprise was high upon finding that the package consumed no more than 10W at very low temperatures with the fan barely spinning, all while running Doom 2016 at 720P Low settings at 20FPS.Changing power use settings in the Intel Graphics control panel and in the Windows power use utility raised the FPS to 30 and the power use to around 13-14W, but the temperatures barely reach 60C and the fans aren't even spinning at full blast, and actually turn on and off all the time while running the game. Eventually the power consumption stabilizes at 13W, and Throttlestop states that it's due to a TDP limit.Is there a way of increasing this limit in order to attain the full performance of the laptop?

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Hello,I have a new Ideapad 710s, which I love.However, the right click is not working when browsing the net, which has frustrated me. Any advice please. Much thanks,Al

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Randomly I got the Blue Screen of Death error DPC_WATCHDOG_VIOLATION and apparently this issue occurs because the iastor.sys driver, is not compatible with Windows 10. So I changed the storage controller from Intel Rapid Storage sata controller to Intel mobile express chipset sata controller which was the other driver already on my 3 week old laptop. However, after this the laptop would not boot! It just kept saying 'automatically attempting repairs'. I then went into the BIOS and changed the SATA from RAID to AHCI and then the laptop would boot. But now the driver is just 'Standard NVM Express Controller'. I tried to reinstall the intel rapid stroage sata controller driver but then the laptop would not boot in RAID or AHCI! So I had to do a system restore and now the laptop seems to be working on AHCI and it has a boot loop on RAID.  My question is, should I put the laptop back on RAID (original factory setting) and after the boot loop should I reset the laptop to install a fresh copy of Win10 from recovery? Or should I leave it as it is now on AHCI with Microsoft Standard NVM Express Controller driver? Are there any disadvantages? My SSD is a Samsung PM961 (samsung mzvlw512hmjp) I need some help quickly before my 30 days returns period runs out. I really like the laptop but are there any problems with it?

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Hello there!I'm planing to buy a new notebook, and found the 710s-13ISK (80SW003NGE) interesting. There are 5 different configurations of it, with different CPUs and memory amount. The cheapest one is the only one i could afford, and it has the weakest CPU i3-6100U, which is no issue at all, but this one has only 4GB of DDR3L. I'd still like to buy this one, but only if I'm able to upgrade the memory some day to 8GB, in case the 4GB are not enough for my usage scenarios. Unfortunately i cannot find any specific information, whether the mainboard has a RAM slot (so the 4GB could be replaced by bigger 8GB), or the memory is soldered directly on the mainboard (means not replaceable). Does anyone have this particular notebook, and could give me some information about this one? Many, many thanks in advance!

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My ideapad 710s plus was doing fine the past few days, but on today i realized that i cant log in using my fingerprint. PIN and usual password still works as usual. I even updated my BIOs . On device manager it said "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31) {Operation Failed} The requested operation was unsuccessful."I tried to update driver software but it said it has the latest.Can someone help?













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Answer:Ideapad 710s plus 13-ISK Cant use fingerprint to login (No windows hello as well)

Hello Xia0yi1990Thanks for using the Lenovo forums.Try to download the Fingerprint and Chipset drivers for the unit from the support page.
 
Make sure to reboot after an update on the unit.Also, try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.(If the battery is internal, please just skip the remove/replace battery steps.)1. Turn the unit off2. Remove the battery and the Mains adapter3. Press and hold the front power button for 30 seconds4. Replace the battery and the Mains adapter5. Turn the unit on as normal
Hope this helps, let us know how you get on.==================================================================================Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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Hello, Few days ago I bought a Lenovo IdeaPad 710S laptop with Intel I5 2.3GHz, 8GB and 256GB SSD. When I power the laptop with its original power supply, and touch the laptop metal surface, I feel permanent "Electric Shocks" !!! (The laptop original power supply doesn't have a ground socket). I have also a new Dell laptop with metal surface and there is no electric shocks with it.  Is it possilble that a 2016 Lenovo laptop will have an "Electric Shocks" issues ??? Thank you,Alon

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If I do an update of the BIOS to get Linux ready, How do I go back to the original (in case the update isn't satisfying)

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