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Dell Latitude E5470 - fingerprint & headphone probs - help?

Question: Dell Latitude E5470 - fingerprint & headphone probs - help?

Fingerprint recognition on this laptop is really difficult to use. My old Vostro works quickly and easily, but it has never worked well on this machine.
I have to hold my finger down and press hard, sometimes it doesn't work at all.
I've tried deleting then reinstalling & updating the driver, which has no error message. Tried hardware scan also.
Is this a common problem with the E5470. With this type of fingerprint reader. Or is the hardware just faulty and in need of repair?
I also find that the headphone socket doesn't work sometimes, it doesn't recognise when a headphone is plugged in, and volume continues from the speakers.

Any help appreciated.

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Preferred Solution: Dell Latitude E5470 - fingerprint & headphone probs - help?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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Hi I recieved a new Dell latitude E5470 running Windows 7 enterprise today for work, but can't get the Fingerprint reader working at all, can anyone help please?

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I just got this computer, but the fingerprint scanner does not work.  It seems not to have a driver, and I suspect that the Windows 7 was loaded by our IT folks.
Can I get a driver?

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I bought a new E5470 for a work laptop.  When initially received I set up a local account before connecting to our company domain.
My fingerprint has been associated with the local account, and so cannot be used with the account on the domain.  How to I reset / disassociate my print from the local account and reassign it to the domain account?

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This Latitude E5470 is quite new, but out of warranty, but the fingerprint has never worked properly.
It works sometimes, but mostly not. I've tried re-doing the fingerprint recognition several times, but it keeps telling me that it might need cleaning. I have to put in the pin number most of the time. Its terrible.
My 5 year old Vostro works fine, but this new laptop is really bad - this was an expensive laptop, I'm really disappointed.
It didn't work with Win7 and Win10. 
Any ideas on how to fix this.Should I reinstall the driver (how do I do this?), replace the fingerprint pad - anything else?Thanks

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Recently installed the latest BIOS update with the Intel security patch and now I'm unable to use bitlocker to encrypt the drive as it states "The TPM on this computer does not work with the current BIOS. Contact the computer manufacturer for BIOS upgrade instructions". 
Dell Latitude E5470/ Windows 7
Bios version 1.14.4
Please Advise

Answer:Dell Latitude E5470

That's not the latest BIOS for that model, 1.16.5 is.  I would use the latest version

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I have installed the latest september version of bios and we still have problems initialize tpm. It says 
"Cannot take ownership of the TPM. Access is denied. error code 0x80070005"
I have checked on the bios to see if the TPM is still on and activated. 
I have reinstalled windows twice. Please let me know what I can do avoid this error. 

Answer:Dell latitude e5470 unable to initialize tpm

The latest bios is November 2016

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Hello Everyone!I bought an open box Dell Latitude E5470 today at a very cheap price. Unfortunately this laptop had a non backlit keyboard and a TN (1600 x 900) panel but it had the much needed 6300HQ, so I went ahead and bought it thinking that I can always buy a backlit keyboard later from aliexpress. I looked at aliexpress again today and noticed something I had overlooked before purchasing the laptop and that is that all backlit keyboards available for E5470 have a different shape thanks to the two stupid top mouse buttons that are not present in my variant of E5470. I now have to find a new top panel with frame that has the cutout for those two extra mouse buttons. This is a nasty situation for me as I am not even sure if the required top panel will be compatible with my variant of E5470. Any advise on what I should do?

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Please, answer for shure - is it possible to put into Dell E7470/E5470 inside WWAN-slot second SSD drive??
(Because I really dont need WWAN modem, but already have M.2 2242 SSD 256Gb from previous notebook.)

Answer:Dell Latitude E7470 E5470 SSD to WWAN

Found this post with confirmation that E5470 detect SSD in WWAN slot:

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Just received my new e5470 with 4GB RAM, I wanted to upgrade to 16GB (2x8GB) which I have from my previous laptop. I found only one slot underneath, the usual place for the 2nd slot next to it does not have the slot set up and it is blank. I have also removed and checked under the keyboard but it was not there either.
The BOIS setup stated that I have two slots, one is 8GB which is I know I have (I changed the 4GB which came originally with one of the two 8GB that I have) and the other is "not slotted" which I am unable to locate.
Does anyone know where is the other slot located?
Thank you

Answer:Unable to find the 2nd RAM slot Dell Latitude e5470

The manual will have that info. It is most likely under the 4 gb.

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I decided to update my drivers and BIOS this morning. My laptop encountered an error during BIOS update and I was stuck in Automatic Repair.

1. I tried restarting the laptop several times.
2. I tried system restore which worked after my second try. The problem is Windows applications like Calendar, Mail, Cortana are not working. It doesn't run and the application is grayed out.
3. So I tried resetting Windows, remove everything which was not successful. Problem got worse, I got stuck on the Dell logo.
4. I ran Diagnostic. No hardware issue found.
5. I tried booting from my bootable USB which contains Windows OS. But my laptop is unable to detect it in BIOS.
5. I read some forums and learned about Legacy vs UEFI and Secure Boot. I disabled the Secure Boot and enabled Legacy ROMS. My laptop was able to boot from the USB and I was able to reinstall Windows 10.

Now, the problem is I want to change it back to UEFI with Secured Boot.
From what I gather, I should do the following:
1. Download Windows OS
2. Make a bootable USB in UEFI mode and GTP partition
3. Change laptop to UEFI mode while Secure Boot is disabled.
4. Re install Windows 10

Am I going in the right direction? Please help me.

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Recently I have bought my Dell Latitude E5470 laptop and from the beginig I have annoying touchpad issue :(
When trackpoint and touchpad are active at the same time, cursor freezes for 3-5 seconds and moves to the left at a small angle. When trackpoint is disabled, cursor freezes for 3-5 seconds and doesn't move at all. If I use touchpad actively, this happens each minute or two.
I have checked this situation from the BIOS and the case looks slightly different, but still the same.
Please, help me to solve my problem. Thank in advance!
I have Windows 10, BIOS 1.9.4, Dell Multi-Touch Touchpad Driver 10.1207.101.113 A06

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Latitude E5470 with Win10 64bit has an unknown device:ACPI\VEN_DELL&DEV_ABC6ACPI\DELLABC6*DELLABC6Do you have a driver?Thanks

Answer:DELL Latitude E5470 unknown device ACPI\DELLABC6

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I got my E5470 Quad Core i5 6440HQ. I noticed the CPU never go over 35 watts - most of time it's actually under 30 watts even under heavy load, is this normal?
I'm assuming the E5570 Quad Core would have similar behavior, anyone knows details?
btw, I'm using Intel Extreme Tuning Utility, it does show me a 'Current Limit Throttling' warning when under heavy load.
My laptop came with a 65 watts charger, but I tried a 90 watts adapter, and it does not make a difference on CPU power. 

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Recently, I disabled the Bluetooth icon in Network Connections. After that I could not enable it back as the icon is missing. I tried to search in Device Manager but there is no Bluetooth Radio item.
I tried to use C:\Windows\System32\fsquirt.exe to receive files but got an error message "The file could not be sent because the connection could not be established. Check to make sure the Bluetooth radio is plugged in."
In Services, I can see the following:
Bluetooth Device Monitor, Bluetooth Media Service, Bluetooth OBEX Service, bthserv.
How do I install back the Bluetooth Radio in Device Manager?
Any help is appreciated.

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Hello to all,
       I have a problem. I'm not sure it's a hardware problem but I found it on 40 new and just opened Dell E5470 (the model with finger sensor). The problem is on Windows 7 PRO. The Dell support team is not helping me even if I have bought the "professional support". I also called Microsoft support team and they replied me to call the Dell Support because the software problem...The Dell support told me to call Microsoft support because the harware problem...
The problem is the black screen with windows pointer; please take note that it is no blank screen: BLACK SCREEN and the cursors is the windows graphic pointer, no character cursor. I made many tests: factory restore, restore from the Dell ISO image downloaded from dell website. I didn't found a solution because even if I recovery or even if I restore, the problem reappears. When it appears, I can only do the configuration recovery; instead the safe start and all other ways after F8 don't work. I can only do, I repeat, the configuration recovery or factory image recovery. When the PC starts, I see the windows logo and after a while I see the black screen with the windows pointer and nothing else (and the login screen doesn't appear).
I work in a big company and all PCs & notebooks that we bought are Windows 7 PRO pre-installed (We cannot install windows 10 and other O.S.). When I install the notebook (please take note that I usually install hund... Read more

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I recently bought a new Dell Latitude e5470. It is running Windows 7 Pro, but I received Windows 10 on a CD with the laptop. The laptop doesn't have a CD-Rom drive, so I obviously can't install it using the CD. 
On the CD it says "Already installed on your computer", but I don't understand what it means. 
How can I install or activate Windows 10 on my laptop?

Answer:Dell Latitude e5470 has no CD Rom drive, but received Windows 10 CD with. How do I install?

I'd suggest you purchase a portable disc drive at your local Walmart.
Portable Disc Drives -

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Hello All,
I have a Latitude E5470 on Win 7 x64 that I am not able to use the soft key toggle switch (FN + Prtscr) to turn on or off the wireless connection. This functionality works perfectly in the Win10 laptop, however seems that the driver does not allow or is not functional in the Win7 environment. (In Win10 the airplane mode appears when I toggle the option.)
Have anyone experience this issue or knows of a workaround to resolve this in Win7 ? 

Thanks in advance. - Ron

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Hello to all,
       I have a problem. I'm not sure it's a hardware problem but I found it on 40 new and just opened Dell E5470 (the model with finger sensor). The problem is on Windows 7 PRO. The Dell support team is not helping me even if I have bought the "professional support". I also called Microsoft support team and they replied me to call the Dell Support because the software problem...The Dell support told me to call Microsoft support because the harware problem...
The problem is the black screen with windows pointer; please take note that it is no blank screen: BLACK SCREEN and the cursors is the windows graphic pointer, no character cursor. I made many tests: factory restore, restore from the Dell ISO image downloaded from dell website. I didn't found a solution because even if I recovery or even if I restore, the problem reappears. When it appears, I can only do the configuration recovery; instead the safe start and all other ways after F8 don't work. I can only do, I repeat, the configuration recovery or factory image recovery. When the PC starts, I see the windows logo and after a while I see the black screen with the windows pointer and nothing else (and the login screen doesn't appear).
I work in a big company and all PCs & notebooks that we bought are Windows 7 PRO pre-installed (We cannot install windows 10 and other O.S.). When I install the notebook (please take note that I usually install hund... Read more

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Hi Dell!
Recently we buy 12 laptops Model Latitude E5470 for our company.
So, after we installed Epo Encryption, laptop is going on reboot loop
Any ideea?

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where can I find the Driver for my Dell Latitude E5470 Windows 10 Driver for this unknown Device: ACPI\DELLABC6\2&DABA3FF&1


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Hello ,
i have dell latitude e5440 , all my driver are up to date , but i can't but a finger print since it says that i need a fingerprint manager application , searched the net for 3 days now and found nothing , please help me to solve this ,

PS : its win 7 pro 64 bits

Answer:Dell Latitude E5440 FINGERPRINT !

You need the Dell Data Protection software.

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My Latitude D6430 suddenly has no sound, I also disable the hardware driver and update new one but it refused. Pls help.

Answer:Dell latitude E6430 no sound from both Headphone or speakers

Hello. Use Windows System Restore. (Type system restore into the Windows search box.) Select a restore point dated earlier than when the issue began. See if that helps.

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I just purchased the computer refurbished from a Goodwill store, but cannot find any fingerprint software for it. I've download some stuff from dell's website, but nothing is working. Anyone know where I can find any?

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3023 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1287 Mb
Hard Drives: C: Total - 122001 MB, Free - 79709 MB;
Motherboard: Dell Inc.,
Antivirus: Microsoft Security Essentials, Updated and Enabled

Answer:Fingerprint software for Dell Latitude E400 XFR

whats the exact model and service tag number for the Dell

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I can t see biometrics hardware on control panel.
What driver/software should install to use fingerprint.
I run windows 10 Pro 32 on my laptop.

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I got a new Dell Latitude E5550 laptop at work two weeks ago. Everything worked perfectly, except that the jack of my headphones seemed to pop out quickly, but that wasn't much of a problem. But now, since two days, when i plug in my headphones, the internal speakers of the laptop keep playing, and no sound is produced by my headphones. I checked the Sound Manager and it doesn't detect when i plug in my headphones.
I checked if an other type of headphone would work. Those were detected and worked perfectly. I also checked if my current headphones would work on my smartphone, and that worked as well. So the headphone (JVC) can't be the problem. The only problem seems to be the detection of this specific type of headphones by my laptop.
I already installed several new drivers and updates and checked the support page of Dell, but this didn't fix it. I just think its really strange that my headphones used to work on this laptop, but suddenly not anymore.
Can somebode please help?

Answer:Headphone suddenly not detected anymore (Dell Latitude E5550)

jvdickeI already installed several new drivers and updates and checked the support page of Dell,
Hello. Test by switching from the Realtek audio driver to the Windows native audio driver.
1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".3. Select to "Update Driver Software".4. Click on "Browse my computer for driver software".5. Click "Let me pick from a list of drivers on my computer".6. Put a check in the box "Show compatible hardware" if not already checked.7. In the list of devices, click "High Definition Audio" (the native driver).8. Click "Next".9. On the Update Driver Warning box, click "Yes" (install the driver). 10. Restart the laptop if prompted. If not prompted, then no need to restart.[To get back to the Realtek driver, do it again but reverse the names in steps 2 and 7.]
If it works with the native driver then the problem is the Realtek driver. If it doesn't work with the native driver then probably a hardware issue.
jvdickeI just think its really strange that my headphones used to work on this laptop, but suddenly not anymore.
When a laptop is running a Windows operating system, the headphone jack detects headphones using impedance sensing. Because impedance can vary quite a lot between different model of phones, s... Read more

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I reinstalled XP home over a "counterfeit" ( per MSFT) version of XP pro on my Dell Latitude laptop, and now the display is about the size of a large index card, and I don't remember how to make it full screen.

There's a setting for this, no?

Answer:Dell Latitude Display probs

try FN key with F7

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My Dell Latitude LS screen has a vertical single pixel width line where the pixels only show the color neon green or some flashy green shad only. Is there a way to fix those pixel. In the strict sense these are not dead pixels because they do light up but they do not show anything. I have found websites suggesting, I squeeze, or massage that particular area of the screen while the LCD is on and off and then on. But that does squat for my laptop. Does anyone have any suggestions or may have come across a similar problem. Thanks in advance.

Answer:Dell Latitude LS LCD Screen Probs

Hi and welcome to Techspot. Is the laptop within warranty? this sounds like something Dell would replace.

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Hi all. Since upgrading my E6530 to Windows 10 the other day I can't get my fingerprint reader to work. Two issues: First, when I installed the new DDPA it told me my ControlVault drivers did not meet the minimum requirements. However I can't find any newer drivers anywhere. Second, when I try to use the fingerprint reader to log onto WIndows I get the message "Fingerprint not verified' even though I enrolled the prints with DDPA and with WIndows.
Any help here?  Thanks .......... Rob

Answer:Dell Latitude E6530 Fingerprint Reader Issues

I have the same problem, also I could 't find the finger print setting in my security console, see below my image.
Any body please help us with these problems.

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After installing Windows updates and Dell's updates, including the "Dell Data Protection" software, the fingerprint login option ceased working.
I tried configuring the fingerprint login via the DDP Console, but in the end of the process (after configuring the fingerprint) it says that "The biometric unit is not in the proper state to perform the specified operation". What does it mean?

It is worth noting, that the biometric device reads fingerprints (I'm able to add\remove fingerprints via the Windows sign-in options screen and via the DDP Console, until it says that there is an error as stated above).
OS: Windows 10 pro
Please advise.
Thanks in advance!

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I purchased my laptop about a month ago and just over a week ago my internal speakers stopped working and instead just make a very quiet popping/cracking sound when audio is being played. My headphone port still works perfectly tho. Every so often the speakers will start working again randomly but always eventually stop working again. I'm guessing it is a hardware issue and plan on sending it back under warranty but just wanted to make sure as happened very randomly.Cheers

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I cant setup my fingerprint reader on windows 10 , it doesn't show on sign in option ! driver is installed hope somebody help ,thank you  

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Bought this computer yesterday and fingerprint reader doesn't work. I've installed Dell Data Protection (Recovery, Update, Endpoint Recovery, Security Tools... etc) and I still can't get the fingerprint reader working. I don't understand why it's not installed there in the first place.

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 recently bought a Dell latitude E6420 i5-2520M 8GB and I am experiencing a very annoying issue with the speakers.
The sound coming from the speakers worked until I plugged in the headphones jack into the computer for the first time - when I unplugged the headphones internal speakers stop to work completely.
What I have tried so far with no success:

Uninstall and reinstall windows audio/sound drivers
Tried Realtek drivers
Disabled headphones
Recovery and reinstall Windows 10

What is strange is that every time I uninstall and reinstall the sound drivers the speakers start to work again until i plug the jack of the headphones and again speakers stop to work. Any Idea?
Please let me know what you need to know about my computer to better understand the problem and I will amend the question accordingly.

Answer:Dell latitude E6420 - plug headphone jack in stop internal speakers to work

I resolved installing windows native audio drivers
Apparently, this is a known issue with the Realtek drivers on the Dell Latitude.

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Hello to you all !
I am stubbing to get the fingerprint scanner working on my Dell Latitude E7470.
I already get stuck when i want to set up my fingerprint in Windows Hello. 
I must get my finger on the reader but can wait very long before the reader recognizes a finger on the reader, sometimes it does not see my finger at all ...
I installed the latest Control Vault driver (version A.09)  from the Dell Website.
If i install the previous Control Vault driver (version A.08) i can actually get through the set up from Windows Hello (that goed not very smooth and rather slow but i manage to finish it)  and use the fingerprint scanner BUT it is very slow with recognizing my finger and sometimes it does not recognize it at all ... 
Is there a driver issue from Dell (version A.10 with Latitude E7470) or what is happening here ?
Can someone help me to get the fingerprint scanner work properly ?
Thanks in advantage for your help !

Answer:Fingerprint scanner not working properly Dell Latitude E7470 (Windows 10 Pro 64-bit)

Hi Daniel who ...,Thanks for posting.Here is some information you may find helpful:

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I have a curious Problem with a Fresh windows 10 Install (restore from Dell Media) and he Fingerprint Reader.
I installed all drivers inkl. Dell Security Tools. 2 Fingers are recognized in Software.
But after Restart from Windows, Login is only possible with PW or secure Question. When i then lock the laptop, login with finger print is available and possible ?!
Also when I then shutdown the Computer and re-power on, fingerprint login is also possible.
But when i press Reboot in Windows, the reader is again not available.
Also when the Computer hits standby and then is power on again, fingerprint is not available.

What can I do to get this reader always available ?

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Question: Latitude E5470

Latitude E5470 with Win10 64bit has an unknown device:ACPI\VEN_DELL&DEV_ABC6ACPI\DELLABC6*DELLABC6Do you have a driver?Thanks

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Question: Latitude E5470

HI folks, 
Not sure if this problem belongs here but I thought I'd give it a try. 
So my laptop(on battery) windows loading starts and ends and before the logon screen the laptop goes dead. 
On AC power I don't have this issue. 
I havent tried fresh windows installation etc because it's a work laptop and would result in a couple of days delay before i get back on track. 
Any solutions ?
Many thanks 

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I installed Windows 7 Beta on a Dell Latitude D620. Laptop has built in UPEK
biometric fingerprint reader.  Windows 7 did not automatically install a
driver.  I first installed the driver from for Vista 32bit. 
Device manager shows driver installed and hardware running, but the
fingerprint reader does not show up in the Biometric Devices screen
from within the Control Panel.  Next, I went to UPEK's website, and
downloaded a driver dated 12/2008.  Same scenario, device manager is
good, but no device showing up in Biometric Devices in Control Panel.  I
removed driver and rebooted machine before and after each attempt. 
Anyone have any ideas?  Or are the existing drivers just simply not
supported currently by Windows 7 Beta fully?  Thanks in advance! - Brian

Answer:Problem getting UPEK fingerprint reader in Dell Latitude D620 to show in Biometric Devices screen

I checked that with UPEK, and my reader according to the Windows 7 Alert Center, "The model name of your Fingerprint Reader is TCD
41/42/50", is a currently supported reader for this beta??? - BrianUPDATE...I contacted UPEK and they have helped me to get this working.  There are two things I needed to do:1) Download the UPEK Windows 7 Beta software and drivers from here: Once software is installed, go to device manager, right click on the UPEK reader, go to the power management tab, and uncheck the option for Windows to allow this device to save power or go to sleep.  Reboot.Once I completed this, the UPEK reader worked fine.

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Will the following batteries:
Battery RYXXH  or YD8XCWork on a Latitude e5470
It appears they are compatible


Answer:Latitude e5470 Battery

Both are compatible with that system.

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I was offered either a Dell PA-2E and a Dell PA-3E by a friend to use with my Latitude e5470. I lost my original charger and part of the attractions of these other two chargers is that they are slim and better for packing for the travel I have to do.
Is there any reason that these two charges would not work with my Latitude?

Answer:Latitude e5470 Charger

If the system has integrated video, either will work.  If it has  hybrid video you need the 3E (90W) -- the 2E (65 W) doesn't provide sufficient power.

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I want to upgrade my drive to a hybrid TB drive but I can only find those in 9.5mm width. Will that fit my laptop?
I can't find a straight answer in the support docs.

Answer:Will a Latitude E5470 fit a 9.5mm 2.5" HDD?

That chassis will take a 9.5 mm drive -- the higher line 74xx models are slimmer and are 7 mm only.

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I'm interested to hear about your experience with this.
Do you use fingerprint recognition? How does it work for you?

Mine is terrible, it doesn't work or is very slow.

I'm interested to know if this is a fault with my PC or normal for this reader.

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Can anyone point me to a simple guide to setting the bios such that the system will boot from a USB drive if attached?


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We have E5470 laptops with 1x 4GB ram with Windows 7 32bit installed.
The laptops are all showing 4GB installed in BIOS, however windows is showing around 2.5GB usable in system properties and occasionally goes lower.
We understand that 32bit wont show the whole 4GB, however 2.5GB is not right. About 60% ram is used at all times by hardware which im guessing is video related.
There is nothing in BIOS to change memory remapping, we have installed the latest chipsets and BIOS and still the issue persists.
We have checked maximum memory settings in boot options and its not turned on so should be fine.
Any ideas?

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Hi Guys,

 It's my first post, i need help with a Latitude E5470, we got it with Windows 7 preinstalled, i load our Windows 10 corporate image on it and encripted using Bitlocker.
 The problem is that the user forgot his Bitlocker PIN and locked the TPM, i got to Windows using the recovery key and decrypted the drive succesfully. Now, when i try to encrypt the drive i got the "The tpm on this computer is currently locked out" message.

 I already upgraded the BIOS to versión 1.4.7, formatted the drive and loaded OS again, restored BIOS defaults/Factory settings, used PowerShell commands but all with no progression.
Thanks in advice for any help.

Answer:Tpm on Latitude E5470 locked out

The TPM can be cleared by using the Windows administrative snap-in (start-run-tpm.msc).
Note that doing so will clear not only the TPM keys but everything protected by them.

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is it possible?  more precisely adding a samsung 960 Pro Nvme 1T

will I be able to boot Linux using it?

thanks and regards.

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I would assume this issue is because our company images laptops and removes all of the Dell software.  Can someone tell me what I need to download to be able to see on-screen volume and brightness?

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Hi ,
I am having problems installing our corporate version of Windows 7 Enterprise.
I have four new E5470 Laptops, all without an internal CD/DVD drive installed.
When loading Windows 7 Enterprise from either an external USB connected CD/DVD Rom drive, or from a USB 3 stick, the installation commences as far as letting you change the language set from US to UK English but then bombs out after this.
It comes back with the error "No device drivers were found. Make sure that the installation media contains drivers and then click ok". 
I have downloaded and installed all the drivers from the Dell web site for this model laptop onto the installation USB 3 stick but it still does not see and let you select them. Or if you plug in another separate USB stick or if you burn the drivers to CD and change the disk in the external drive unit.
It seems to be because these 'drivers' or whatever files are required, need to be slip streamed into the installation routine.
I have four of these laptops in total, all brand new, and the fault happens on each.
Windows driver problem? 

Answer:Latitude E5470 - Win 7 Installation - No Drivers

If I understand your situation properly, we're in the same boat. Basically I received a laptop with the 7 pro install on it directly from Dell and wanted to install 7 enterprise by using a bootable USB.
Due to the age of the win7 ent installer, a lot of new dell systems are coming with usb hubs which can't properly read an external drive without the USB3 driver being manually installed during the process. Since the problem is that it can't read the USB, you can't put the drivers on the USB. My solution was to put them onto a partition on the internal drive and install them from there. Once that was done (and the installation media was in the USB on the right side, as the back would still not recognize it?), I hit the rescan and the OS installation went forward without issue.
If you want to actually solve your problem to avoid this in the future, you could potentially import the USB drivers into the bootable .wim through use of the DISM tool, but my first attempt resulted in a frozen installer so I didn't bother. I have had the same issue with a few new Optiplex towers, so it might be worth it in the future.

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We just received a batch of E5470's but we are unable to encrypt them with Bitlocker.  We will be installing Win7 64bit.  The BIOS is at 1.12.6.  We will PXE boot and image these from a MDT.
In the BIOS, we select:
Boot sequence - UEFI (uncheck onboard NIC ipv4 and 6)
Advanced boot options - Select "enable legacy option ROMS" and "enable attempt legacy boot"
Integrated NIC - Check "enable UEFI network stack" and "enabled with PXE"
SATA Operation - AHCI
Security TPM 2.0 - "TPM On"  "SHA-256"  "Attestation Enable" "Key Storage Enable" and of course "Enabled"
Secure boot enable - "disabled"
MBAM gets loaded during the image.  When we login and attempt to enable bitlocker, it fails to encrypt every single time. 

At the first login after the image, the TPM does show in device manager as "Broadcom USH" with an exclamation point.  After running Windows Updates and rebooting, it'll show as "Trusted Platform Module 2.0".

Does TPM need to be at 1.2 instead of 2.0?
Could someone please post the exact steps in order to get this enabled? 

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I think it comes with i5-6440HQ and HD Graphics 520. But I couldn't find what's the HDMI port version.
Would like to buy a 4K screen, but not sure if the HMDI port support it.

Answer:Latitude E5470 HDMI version? 2.0 or 1.4

It's HDMI 1.4 -- Intel's support for HDMI 2.0 is over Thunderbolt 3 (which the system does not support).

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Dear all,
I have a Dell Latitude E5470. It is 13 months old. I'm experiencing a very annoying problem. During the last weeks, as soon as I turn on the PC, the battery led starts flashing orange, very rapidly. Once I'm in Win10, the battery icon reports that the battery charge is 5%, but it is not charging. If I try to turn on the PC without the power supply, it doesn't start at all, as any battery is pugged in.
I tried several solutions I read and found on the forum (remove/add the Microsoft ACPI, turn off the PC and remove the battery, update the BIOS, etc.) but none of these succeded.
The BIOS says that the battery is plugged in, but there is a "communication error" so that the status of the battery cannot be identified, whilst the power supply is correctly identified (it reports "90W"). The ePSA diagnosis ends up with an "ePSA 4300-19 - Alert" that says: "Battery - The battery is not installed" and "Error code: 2000-0131".
Honestly I'm running out of ideas other than send the PC to the assistance: that means tens of days of inactivity...
Vincenzo Suraci

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we have the dell Latitude E5470, new, and its very unresponsive
Checked for malware / Antiviru, none found.
ran dell update, all updates installed.
windows updates installed also.
but for a new machine I5, 4GB ram, the "spinning whell" of microsoft is seen a lot, a lot of "Not responding" errors too.
what else should i check,? even turning off visual effects its still handling like a brick.... 

Answer:Latitude E5470 running very slow

The Dell diagnostics may reveal something - F12 at powerup.  Also, 4G of RAM is relatively low for a 64-bit system - you may be seeing a lot of virtual memory use, and if that's on a conventional spinning hard drive, is likely the system bottleneck.

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I just got 2 monitors and would like to attach them to my laptop. However I have a company laptop and I do not want to get into trouble for plugging in unauthorized hardware. The monitors are very similar to the ones I use at work. If I plug them in will they send out a "red flag"? I know that if I was to plug in a memory stick via USB that would flag. Any advice would be helpful, thank you.

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I have a Latitude E5470 which is used with an E-Port II docking station.Several times over the past few weeks the laptop has completely locked, dual monitors still displaying, mouse & keyboard not responding. If you remove the laptop from the docking station you get no display.They only thing that you can do is turn the laptop off by holding down the power button.They system has the latest drivers/bios installed  - all up to date in dell command update..
There is no pattern to the lock ups, happened at different times and whilst in different applications. Totally randomly.

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At my employer we have experienced several issues with the TPM disappearing from device manager.
This causes us to not be able to reactivate bit-locker.
We would image the device with Windows 7 Enterprise.
We have had this happen with several machines that did and did not have windows updates processed.
Same with Dell drivers and BIOS processed and not processed.
I have run HWINFO tool and it lists the TPM with a memory address of something like 0000FED4000 yet I cannot find that in device manager or msinfo32.
I have went in to the BIOS and turned off the TPM and turned it back on and activated it.
I have reloaded the BIOS firmware.
If we re-image the laptops the TPM shows up in the device manager as expected so I do not believe this to be a problem with the motherboard.
Oddly enough though we have had motherboards replaced and the TPM shows up.
I don't feel that replacing the motherboard is the solution to this issue as we can restore functionality with a re-image or reload of the OS from scratch. But that doesn't satisfy the risk of the issue rearing its head again.
I have searched for weeks to find a solution to this problem but I have come up short.
I am certain others are having this issue.
With all the drivers processed and windows updates processed it does not resolve the issue.
What do you think I am missing?

I thank you for taking the time to review this.

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Does anyone have the part numbers for the parts needed to achieve the above? I purchased an E5470 second hand and want to add a PCIe SSD to it. I know that I will need Windows 10 for this to function properly from what I'm read. Thanks!

Answer:Latitude E5470 - Adding PCIe SSD After Purchase

Greetings Ryanwgregg,
I posted that here:
I'll do a Dell Community Forums Sticky on it today.

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I just upgraded from a Latitude e6440 to e5470. With the old e6440, I am able to connect to 3 monitors through DP + VGA on the ePort, and HDMI on the laptop. But this does not work for the e5470. I can only connect to 2 monitors through the ePort, but the HDMI on the laptop doesn't work. If I disconnect the ePort, HDMI on laptop works. Now it seems the DP on the ePort and HDMI on the laptop are sharing the same signal.
I have 2 more older models, e6420 and e6330, all of them are able to connect to 3 monitors in the same way. In addition to this issue, the HDMI port of the e5470 has been moved to the back of the laptop, which makes HDMI connection when docked very difficult. With newer hardware and higher price, I am expecting at least the same experience if not better one.
Can Dell techsupport provide a solution?

Answer:Latitude e5470 can't connect to 3 monitor with ePort

Does your E5470 only have integrated graphics while the older systems had discrete graphics? The newer models that only have integrated graphics have a DisplayPort MST hub built into them in order to drive the dock outputs rather than discrete wiring for each output, which might prevent using built-in and dock outputs simultaneously. However, you can buy DisplayPort MST hubs with a variety of output counts to work around this. For example, you could connect one display to the E-Dock DP output, then a dual-port MST hub to the second E-Dock DP output, and then connect your other 2 displays to the MST hub (via adapters if needed). Or you could get a triple-port MST hub and connect everything to that. Just make sure the MST hub you buy says it supports passive DVI/HDMI adapters or else make sure you buy a (less common) active DP to HDMI adapter. All DP to VGA adapters are active, so no worries there.
Also, if the display you?re using over VGA supports any other input types, you should really switch because VGA looks noticeably worse especially at 1080p.

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Purchased a Latitude E5470 (2nd owner) with a build date of 10/16. 
It is the i7-6600u (Radeon 7) FHD screen.
Here are my Questions:
When I press the power button I hear a click (towards front right of laptop in the middle of the NFC tag symbol and fingerprint scanner thingy).  Is that normal?

It appears this unit is limited to 1 DIMM.  Can I install a 16Gb DIMM?

I noticed the laptop has Windows 10 Enterprise on it (activated).  If I go onto Dell website I see the assembly specs show it came with Windows 10 Pro.  Can I download the Windows 10 Pro restore .ISO that is available on the "Drivers and downloads" tab?  Will it activate?

It appears this device supportsc cellular WWAN.  I don't see a WWAN card installed.  Is that something get from dell or T-mobile (or any other carrier)?

The device currently had an 500Gb mechanical hard drive installed.  Can i install any SATA SSD?  If I elect for the M.2 SSD version what size do I purchase (i see there are 3 sizes)?

Thank you

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I've been using this laptop since April 2016 (Linux version), this summer I had the same issue - no sound card detected, but after bios restore to defaults it appeared again. Now restoring to bios defaults doesn't help - no audio controller in bios and only dummy output in OS. Are there any chances it's not motherboard broken a few months later after the warranty has expired?

Answer:Latitude E5470 Audio controller none in BIOS

Hi lw2525,
When you say no audio controller in BIOS, are you referring to the Device Information section under System Information? If so, can you try entering the diagnostics (press and hold Fn whilst powering the system on) and running the speaker test? If there is no sound from that, it's not looking too good I'm afraid.
All I could then suggest is to try updating the BIOS:
Let us know how you get on.

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We use a script in SCCM OS Deployment to assign PC name based on a WMI query of the BIOS SerialNumber.  This works for all of our earlier models, but not on the E5470 so the resulting PC name is MININT-something and it has to be manually changed.  Once the OS deployment is finished, running a WMI query from the command line (wmic get bios serialnumber) properly returns the value that should have been detected during the OS deployment.
Any ideas as to why this not working on the E5470?

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I'm trying to enable credential guard on my e5470, without success.Device Guard and Credential Guard hardware readiness tool says:"Machine is not Device Guard / Credential Guard compatible because of the following:HSTI validation failed"Another issue is when Hyper-v Hypervisor feature is enabled, I can't shut down the notebook. When I click on shut down, the machine puts itself into airplane mode, and goes to sleep instead.All drivers and bios are up-to-date, the OS also.Do you guys have any idea what could be a solution?Thanks

Answer:Cannot enable credential guard on Latitude E5470

getting the same thing here too, latest BIOS and TPM firmware upgraded to 2.0

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Hi Everyone,
I have a Latitude E5470 with I5 6440HQ and Intel Graphics 530.
I currently have 1 8GB memory module and an empty module. What is the maximum memory this system can take in each slot?
Also, does anyone have experience in replacing the HDD with a SSD? If so, can you please recommend what kind of SSD I should go for.
Thanks in advance.

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I purchased a Latitude e5470 laptop without the backlit keyboard and without the extra tracking ball you find in the center of the keyboard. I just have a regular non-backlit key board and then the tracking pad.
I've only seen the backlit keyboard with the tracking ball included. This does not fit my keyboard slot. There is an extra edge under the spacebar. I want to know if I can now buy a replacement keyboard that has the the backlit feature and fits in my keyboard slot.

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The drivers download page no longer lists W7 x86 for drivers?  They were there a couple of months ago, but not now, and I have not been able to find anything stating that W7x86 support is being dropped.

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I have a Dell Latitude E5470 on Windows 10 Enterprise, running the most up to date BIOs, chipset, touchpad driver, and display driver.
I am running into an issue that whenever a video, be it streamed or saved locally, begins to play, the touchpad no longer responds. The icon in the bottom right tray will not show any input, be it clicking or trying to move the mouse, and the mouse will not move, or allow clicks to register. Once the video is exited out, the touchpad resumes functionality. An external mouse and the Pointstick will continue to work during videos. 
Has anyone else ever experienced this before, and if so, was there a fix?

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Brand new Dell Latitude E5470. Never turned it on. Popped out the hard drive and put a brand new Samsung EVO 850 500GB SSD in it. Created a new USB installer from the Windows 10 Media Creation tool. Booted the computer. Windows installer started up just fine, seemed normal. Except the installer just freezes on "Getting files ready for installation (92%)". It actually isn't always 92. If I reboot, the installer starts again normally and goes through the same process. Then gets stuck, sometimes earlier, sometimes the same.

What's the best way to get this install to go through?

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Quand le portable E5470 est sur son dock, aucun problème, mais dès que l'utilisateur l'enlève, le portable se met en veille et aucun moyen de le "réveiller" !
Obligé de forcer un reboot.
Même problème avec un ultra-portable E4300.
Avez-vous une solution ?


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Hi Dell support forum,
My Latitude freezes when I am using applications that require a lot of memory. The computer becomes unresponsive. Even after waiting for a long time it does not recover. The only option is to hard reset by holding the power button.
I have tried to update the power management (AHCI Link Power Management) of the ScanDisk SSD but this did not help. All drivers are also up to date. 
Any help would be much appreciated.
Intel Core i5-6300U CPU 2.4GHz
64 bit operating system
Hard Disk: ScanDisk X400 M2 2280 25 SCSI 


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I was wondering if the backlit keyboard (no point stick) of E5450 or E7470 is compatible with E5470? From the images I have seen the dimensions and mounting holes look identical to E5470's Keyboard (no point stick) .

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I recently got a Latitude E5470 and installed Ubuntu 16.10. If I suspend the computer and then remove the power cable at any point while the computer is suspend (even if I plug it back in before starting up), the system reboots when I start up.
I haven't really customized the system in any way. My configuration has:
Intel i5-6440HQ CPUIntel Graphics 5301920x1020 non-touch display500GB Hybrid hard driveIntel 8260 wifi cardCamera16 GB (2x8GB) RAM
(I submitted a Launchpad bug report here: but I thought it made sense to ask here.)
Have other people experienced this problem or have any ideas about how to address. I tried the Ubuntu power diagnostic steps at but I, at least, could find anything notable there.

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Dear all,
I want to upgrade the memory on my laptop to it's maximum, it's not clear the which limits apply to each processor configuration on my laptop series from the following docs, it's written a generic limits without matching each processor.'s%20manual_en-us.pdf

Thank you in advance.

Answer:Latitude E5470 with Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz ------ Max Memory Limit

U-processor says only one DIMM slot - so 16G max.
H-processors have two DIMM slots -- 2x16=32 G max.
So -- your CPU as listed means you have only one memory slot.

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I received last week, all those new models and I have an issue with all of them...
I deploy Windows 7 enterprise 64 bit with SCCM 2012 and bitlocker is setup during the task sequence with a PIN code on boot.
This process is working for all model until then .. Latitude and Precision from previous generations.. but now with new models there is an issue with the PIN. At the end of task sequence, the disk is encrypted and there is no error BUT the PIN code is not recognized and the recovery key is asked.
This recovery key is correctly registered in AD. TPM is on and ownership is ok. TPM version is 1.2...
I already tried to manualy decrypt and encrypt again after TPM reset but no way.
I also tried Windows 10 enterprise, and issue is the same.
Is it a known issue ? Did someone here already experienced the same ? 

Answer:Bitlocker issue with new models Latitude E7270 E5470 E5570 and Precision 7710 , 7510

This issue is one that is being worked on and there are BIOS updates coming out that will resolve it.
At the moment the latest BIOS for the E7270 will fix the issue (BIOS 1.2.2)
For the Latitude E5470/E5570 and Precision 7510/7710 the BIOS updates to fix this will be released soon. I'm not going to give dates at this point as they may change.

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when I boot my DELL E5470, it takes 18 seconds until the the bootup of my os starts, which takes another 10 seconds, so total 28 seconds.
Is it possible to hide the DELL logo at bootup to see what extends the bootup to 18 seconds?
I have the newest Bios. This are my bios settings:
[cctk]sysname=Latitude E5470sysid=06DEbiosver=1.14.4;do not edit information above this lineacpower=offadmsetuplockout=disableadvbatterychargecfg=disableadvsm=TEMPERATURE_1:NAadvsm=TEMPERATURE_2:NAadvsm=TEMPERATURE_3:NAadvsm=TEMPERATURE_4:NAadvsm=CD_1:0alwaysallowdelldocks=disableasset=attemptlegacyboot=disableautoon=disableautoonhr=0autoonmn=0biosdowngrade=disablebioslogclear=enablebiosrecovery=enableblocks3=disablebluetoothdevice=enablebootorder=legacytype,-floppy,+hdd,-cdrom,-embnic,-usbdevbrightnessac=10brightnessbattery=5camera=enablecellularradio=enablecontrolwlanradio=disablecontrolwwanradio=disablecpucore=allcpuxdsupport=enablecstatesctrl=enabledocksupportonbattery=enableembnic1=offembsataraid=raidenergystarlogo=disableesataports=enableextendposttime=0externalhotkey=scrolllockfastboot=minimal;firstpowerondate=20160415fnlock=enablefnlockmode=disableforcepxeonnextboot=disablehdfreefallprotect=enablekbdbacklighttimeoutac=10skbdbacklighttimeoutbatt=10skeyboardclick=disablekeyboardillumination=100keypad=enabledbyfnkeylegacyorom=enablelogicproc=enablelptmode=disablem2pciessd0=disablem2pciessd1=disablemediacard=enable;mfgdate=20151221microphone=enablemulticpucore=enablenumlock=ononboardsound... Read more

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Question: Dell E5470

My keyboard got stuck into num lock. I cannot type any alphabet. I tried using FN + F2 but it is still no use. Please help!

Answer:Dell E5470


How old is the Laptop? Please give us the brand and model number of the laptop.

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How can you tell if the wireless adapter is turned on or off on a Dell E5470?
My old Dell laptop had a light that turned on and off when you clicked on the wireless button, but I don't see it on the E5470.
Please help.  Thanks,

Answer:Dell E5470 wireless indication?

Hi Joe,
On the Latitude e5470 there is no wireless led indicator present. 
Kindly review the specifications manual here.
You could monitor the wireless behavior through the "Networks" in notifications on the bottom right side based on the OS.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.

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The error is:
---------------------------Capture Failed---------------------------The biometric unit is not in the correct state to perform the specified operation.
Do you want to try again to enroll this finger?---------------------------Yes No ---------------------------

I've tried other fingers and I still get this error

Answer:I've installed the fingerprint reader palmrest on my dell e6420 and I keep getting an error when I enroll a fingerprint

It seems to have been fixed after I rebooted my laptop. I've enrolled my right hand and now can login seamlessly.

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Hi, I'm a happy owner of a Dell E5270 and on The base plate there's a fingerprint sensor. However, when I install the recommended drivers there are no biometric devices. What is visible (in device manager) is Dell Control Vault w/o fingerprint sensor. Is it possible that there is a sensor but that The system lacks the optional fingerprint unit inside the laptop housing? There are no exclamation Marks in the device manager.
Secondly I've found the Dell DW5811E 3P10Y wwan card for the dell e5270 at a bargain price but i would like to know where to finf the cables in the housing? .


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i have almost 300 machines Dell latitude E5470 with Windows 7 enterprise 64-bit. Each time we send critical and security updates from wsus and a user restart the machine, on these specific models we have all users stopped while they need to insert the recovery key.
I have an incident opened but until now, no answer about a solution.

Answer:Bitlocker asks for recovery key on Dell E5470

guilherme.martins,Below is a list of Dell Bitlocker Knowledge Base Articles that may pertain to your issue that provide resolution information.BitLocker asks for a recovery key every boot a problem enabling BitLocker on a Latitude EXX70 PC with Windows 10 installed Recovery Key errors at boot caused by the application of Windows 7 Group Policies in Windows 8.1 to unlock BitLocker when it stops accepting recovery keys Bit Locker Recovery Prompts in the Windows 7 32/64bit Operating System BitLocker Recovery Key Prompts the Group Policy Editor to Enable BitLocker Authentication in the Pre-Boot Environment for Windows 7 and Windows 8 BIOS on Systems With BitLocker Enabled

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Are you guys experiencing issues with the battery not charging for new E5470 and E3510 models?

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I would like to connect an old firewire device to Dell E5470 laptop which does not have any USD ports or Expresscard slot. According to my search on the topic, the usual cheap firewire to usb adapters wont work as my device does not support usb but firewire only.
Is there a solution that you can offer me?

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hello i have both these laptops well i have bought a e6420 for my girlfriend as the other one she has is crap.well i have read that these e6420 get warm and well i found out they come with one pipe heatsink well i heard u can upgrade the heatsink to a 2 pipe one.(DUAL HEATPIPE heatsink DELL P/N - TYP01) i was wondering what else do i need to do this as when i get this laptop its second hand i7 pro in it 2.8ghz im going to clean it out and put new paste on it put i hear people are on about this copper shim to put on it.can this be done and well can i upgrade my dell latitude e6430 i5 pro 2.6ghz heatsink with the double heatsink as i know that one only comes with one you guys info if you guys can help me would be class thanks

i got this info here GPU Temperature 103C on Latitude E6420 - General Hardware - Laptop - Dell Community

Answer:Dell latitude e6430 and dell latitude e6420

Joseph mate best leave as is after all it was made to function as it came. Now for the compound and copper shim personally I would not bother with the copper shim I can see no good reason for it the dual pipe again if it was made to work with one pipe then leave alone.

It is better if you renew the compound using a decent cleaner and compound and I can recommend these for that job

Arctic Silver Incorporated - ArctiClean for thorough cleaning and preparation and Arctic Silver Incorporated - Arctic Silver 5 for the compound.

Now it depends on who you listen to but I always use these products and after the old compound is thoroughly cleaned off and the surfaces prepped I spread the compound very thinly and across the both entire surface of the CPU and the heatsink with my finger inside a vinyl or latex glove and then place a rice grain sized piece of compound on the CPU and replace the heatsink. If you touch the surfaces after clean and prep then redo it.

While you are in there do make sure the fan and the radiator are really spotless and I sometimes relube the fan bearings to make sure the fan is running at full tilt when needed.

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hi all,

i have a sony vaio laptop, the model number is pcg-7d1m. i'm having a problem with the headphone socket. it used to work fine but its been getting progressively worse over the last few months. basically i now have to wiggle around like crazy in the hope of getting sound through it, and if i'm lucky enough to get anything it only works in one headphone. the same happens when i plug in my speakers. it's driving me mad as i listen to music and watch a lot of movies on my laptop.

i've hunted around the forum for possible solutions. it doesn't look good to be honest. i've tried cleaning the socket but nothing seems to work. i've tried a few different sets of headphones and get the same response.

so i'm wondering what is the best alternative. maybe i should get an external usb soundcard? if i do this will i still be able to plug in my headphones into it? could someone recommend a decent cheap one. i live in the uk.

i also saw in one of the posts that someone mentioned a usb device that simply acts as a new headphone socket. did i read right? can i buy one of these?

sorry for the drawn out post, but this has been driving me mad.

thanks for any replies.


Answer:Headphone socket probs

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Good morning,
I am at loss why pressing the backspace key send the laptop to hibernate. I have 2 Dell laptops and it happens on both. I have configured the power option and pretty much every option was set to never but still happening.
Can you please help.


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I just realized that my headphone jack is not working as my computer fell out of warrantee. I missed calling Dell by 7 days. The internal speakers work fine but whenever I plug in any known working device into the headphone jack I get no sound. I ran the F12 audio test a couple of times and I got nothing out of either the internal speakers or the external speakers I was using for the test. Other than that everything appears to be working. From what I read on the community support page below if this was a failed sense pin I should have heard sound through the speakers. Right?
When I was on the phone with Dell they did tell me it was a hardware problem but since the machine was a few days out of warrantee there was nothing they could do. I did do some looking on the forums and found this page listing laptops with replaceable headphone jacks but did not see my Latitude E5440 listed. Needless to say I am in somewhat of quandary. Is it a sense pin? Is it fixable? Do people fix these things?
 Does anyone have any suggestions of what my problem could be, other than not catching this while it was under warrantee? Is this something worth taking to an external fix it shop? Or am I looking at costs that would exceed the original purchase?
I did order an external USB to audio stereo adapter to see if that would give me a fix but it will not come for a few days.
What really bothers me is that I think this failed wel... Read more

Answer:Latitude E5440 headphone jack

berwynedThe internal speakers work fine but whenever I plug in any known working device into the headphone jack I get no sound.
berwynedIs it a sense pin?
Hello. If it were the sense pin issue then you would have the opposite symptoms -- no audio through speakers but the headphone jack working okay. A failed sense pin would prevent the audio from going to the speakers.
It could be a buggy Realtek audio driver. The way to test for that is to switch to the Windows native audio driver (assuming that you are currently using the Realtek driver, not the native one). If the headphones work okay with the native driver then try a different version of the Realtek driver if one is available.
1. Open the Device Manager (type devmgmt.msc in the Windows search box).2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".3. Select to "Update Driver Software".4. Click on "Browse my computer for driver software".5. Click "Let me pick from a list of drivers on my computer".6. Put a check in the box "Show compatible hardware" if not already checked.7. In the list of devices, click "High Definition Audio" (the native driver).8. Click "Next".9. On the Update Driver Warning box, click "Yes" (install the driver). 10. Restart the laptop if prompted. If not prompted, then no need to restart.[To get back to the Realtek driver,  do it again but reverse the names... Read more

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We have during the last autumn bought 3 Dell Latitude 7275 2in1  which comes with the "Dell Latitude 12 Premier Keyboard"
On all of these we experience a very annoying issue.
When connected to the keyboard it behaves very unstable and frequently looses contact with the 7275 just by a light touch and does not work at all, the users have to be very picky in which angle they have the 7275 connected and use it for the keyboard to work at all.
We have spoken to Dell support last week and they say the are not aware of this at all.
We can´t believe this is "by design" and thus we wonder if anyone else have the same issues here ?
And if so have managed to solve it somehow and can share the solution.

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I just received an E5470 with the Intel HD520 graphics card. I have a Linkskey KVM (LKU-SO4ASK). This laptop is replacing an E6520 where the KVM works fine. The monitor is a Samsung BH2330H. The mouse (Logitech MX-518) and the keyboard (MS Digital Media Pro) work fine on the KVM when I attach it with the E5470. It is just that the monitor is blank.
If I take a VGA (analog) cable from the monitor to the new laptop (E5470), I can work with multiple monitors. Duplicate, Extend and Projector Only work fine.
If I hook it up with the same cables that I'm using for the E6520, as I said earlier, the mouse and keyboard work but the Samsung Monitor is blank whether I Extend or Duplicate it. If I select "Projector Only", it is blank and after about 10 seconds, I get this error:
Unable to connect to projector.
No Projector was Detected
I just updated to the most recent BIOS and installed the Synaptics VMM3320 MST HUB Firmware Updater (3.10.1 - Apr 18,2016) and still no luck.
I'm at a loss. I really don't want to keep around the E6520 so that I can RDP to E5470. It will be a pain when I have to figure out the best workaround when trying to be on a VPN.
If anyone has experience issues with the Intel HD520 and KVMs, I'd be interested if you have been able to solve it.

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We have a number of Dell E5470s which have Intel HD Graphics 520 chips. Since upgrading the computers to Windows 10 version 1703 (Creators Edition), when the computers are undocked (E Port Replicator), 99% of the time the built-in display will go entirely black or, black with the mouse pointer flashing. The computer will remain in that state until the computer is re-docked. Once re-docked the computer display will work as expected. This is not an issue when the dock is eliminated; connect and disconnect monitor from the VGA port on the computer.
The laptop has the latest bios (1.44.4), latest video drivers from Dell ( and Synaptics VMM3320 MST Hub Firmware (3.10.3).
I have contacted Dell support and they confirmed that this is not a hardware issue. I was fairly certain of that going in since this issue is consistent with multiple E5470s and multiple EPort Replicators and EPort Plus Replicators. Dell support then had me contact the Dell Software and Driver Division and they too said it was not a hardware issue, but would not help me try to resolve this issue or tell me if this was a known issue or if anything was being done to try to resolve this issue.
I would appreciate suggestions you might have to help resolve this problem.

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Recently, I used my wireless headphones to listen while viewing a webcast on my laptop (Latitude 7470) and found sound was coming only from the right headphone.  I thought it was an audio problem with the webcast but after the webcast finished the issue persisted.  Using Windows 7 tests and tests found on the internet, I discovered that the left and right audio channels were being merged and delivered only to the right headphone --- no audio coming from the left headphone.  I played with all of the Windows controls I could find and then uninstalled and reinstalled the RealTek sound card driver and nothing changed.  I did a system restore to a date I knew the headphone audio was working properly.  The issue presents itself when plugging into the audio plug on my docking station or directly into the laptop, so I don’t think it could be a bad audio jack.  The issue is also the same when plugging in an Apple earbud set to either jack, all the sound going to the right earplug.  I downloaded and installed the latest updates from Dell for my motherboard and still no change.
I did a lot of searching on the internet and could not find any recommended fixes other than uninstalling and reinstalling the sound card driver and/or doing a system restore to a date when I knew the sound was working properly. As mentioned, neither of those activities eliminated the problem. I even opened up my laptop looking for loose or missing connections but f... Read more

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Had my 7370 for over a month now and i have a problem with the headphone jack when i plug my headphones in and watch movies or listen to music its very loud and i mean loud i have to turn it down to like 30% and that is still quite loud.
also feels like its missing a bit of quality because its just so loud its like its over amped and has no control of the audio.

on other laptops or devices i normally listen at around 70-80% of the volume.

i have uninstalled drives and updated to the latest version and also just used the windows driver that helped a little but was still over the top.


Answer:Latitude 7370 Headphone Jack LOUD

The volume you hear can be controlled by more than one volume controller.  If you were using iTunes, it has a volume control which needs to be used in conjunction with the computer volume control.
Also, if you are getting popups when you plug in the headset, it may give you options for what device was plugged in and one option is Headphones-small.  Once you select that, you should be able to set your preferences and then save that so it will load with the headset.
I run my system at 30% or less.  If you can hear it clearly the actual percentage is just a gauge on that system.

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Help using Latitude E6410 Fingerprint in windows 10 64 bits, iI only found drivers and software for windows 7 and vista 32bits

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