Computer Support Forum

Touchpad gestures/scrolling/pointer not working after windows 8.1 update on Dell Inspiron 11 3137

Question: Touchpad gestures/scrolling/pointer not working after windows 8.1 update on Dell Inspiron 11 3137

Just got a brand new laptop, Dell Inspiron 11 3137, and updated to windows 8.1. The touchpad does not work properly now; gestures/scrolling/pointer not working. I've spent over 16 hours getting windows 8.1 installed and then troubleshooting this issue. I've contacted Dell; updated the driver from Dell, even tried installing the latest driver from Synaptic. I even tried setting the Synaptic app to run under the windows 8 version.
Touchpads have been around a long time. It's the last thing I expect not to work properly.
At this point I am ready to send the laptop back and call it quits on windows.
Can anybody help with this?

Relevance 100%
Preferred Solution: Touchpad gestures/scrolling/pointer not working after windows 8.1 update on Dell Inspiron 11 3137

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Touchpad gestures/scrolling/pointer not working after windows 8.1 update on Dell Inspiron 11 3137

SO, You're having problems with 8.1 and the Synaptics Dell Touchpad!? I wish I could say I've never seen this before. I won't open up with "Have you tried this?" Instead, I'm confident this will "fix what ails ya" There have been a wealth of problems with touchpads (Alps included) and not just on Dell systems, during the transition from windows 8 to 8.1 (I still can't figure out why they didn't just call it SP1) IN ANY EVENT> give this a go and please get back to me after you've done it so I can share with others who are experiencing the same problem. I'll explain WHY these steps at the end...Go ahead peek ...I won't tell anyone!
Locate the current driver for your touchpad from Dell Support by entering your service tag number here:
SAVE the download to somewhere convenient like your desktop (you can put it somewhere else later)
1) From the control panel under Programs / Uninstall a Program locate the Synaptics Pointing Device Driver and completely uninstall the software. but DO NOT RESTART if prompted. Instead select the restart later option.
2) From the control panel under Hardware and Sound locate the Device Manager in the Devices and Printers category and click on it (device manager may require admin permission.)
3) Locate Mice and other Pointing Devices and click to expand. You may see the Synaptics PS/2 port touch pad still there. If so right click and select Uninstall. okay the warnings. when prompted to restart use the TAB key on your keyboard to highlight the restart option and then press the Enter Key on keyboard.
**After you have restarted, the touchpad will operate with limited functionality, without gestures and preference settings. THATS PERFECT for now.
4) Repeat steps 1,2 &3 BUT THIS TIME, Select the mouse that's listed there...probably HID compliant mouse. Restart computer as in step 3
5) Windows will automatically "discover" new hardware and install it for HID Compliant Mouse on PS/2 port so the touchpad is back to it's limited state. THATS what we want!
6) Double click on your downloaded Synaptics Dell Touchpad driver and install.
IMPORTANT NOTE: if your driver does not launch immediately after expanding locate the "setup.exe" This will be located in C:\Dell\Drivers\(5 digit alpha numeric identifier of your software)\ setup.exe. Restart normally if prompted. That's it!
Whenever a SP or major upgrade to Windows is conducted the original operating system is fundamentally changed. One would hope driver support for the upgrade or SP would be automatic and in most cases it IS either automatic or available as an update. You should always use your My Dell program utility as your FIRST resource for updates to Dell products. Microsoft Windows Update only offers security and system-critical driver updates and usually only when the original manufacturer has stopped supporting a product.
The device driver (Dell device driver in this case) Installs to it's operating system and system configuration...which is why one driver works on multiple configurations. This procedure allows the driver install package a "fresh look" at the OS and system so in most cases resolves driver problems when the drivers aren't rendered completely obsolete by an update. If this solution resolves your touchpad issue please drop a quick note. I'd really appreciate it. Thanks and Good Luck!

more replies
Relevance 82.36%

Hello, I have a brand new Dell Inspiron 5558 with Windows 8.1 64b installed. I can't use touchpad gestures, no scroll, no pinch to zoom, etc. I have installed the latest drivers from here but after install (which says it is succesfull) nothing is showing up in my taskbar or control panel or program files. 

Answer:Dell Touchpad gestures not working on Dell Inspiron 5558

I found the fix here. Install Synaptics 19.15.2 Windows 10 64 Bit  even tough you have Windows 8.1.
Install like this:
1) Extract the files to another folder
2) Open the folder with extracted files copy the path of the x64 drivers
3) Go to Control Panel>Device Manager>Mice and other pointing devices
4) Right click mice and other pointing devices, select Update Driver>From Hard-Disk
5) Add the x64 drivers path
6) Select Dell Touchpad
7)  Install drivers
8) Restart

Video can be found here:

12 more replies
Relevance 75.69%

I tried installing the touchpad(Synaptics) drivers(from  lenovo website) numerous times and tried to reset the device two times and still there are no results only selecting,double click,drag and drop seems to work and gestures do not work at all.Please Suggest.Thank you. 

More replies
Relevance 106.19%

Since updating to Windows 10 My INspiron 15R touchpad doesn't always respond and move the pointer and the scroll doesn't work at all. Checked the driver but it says it's up to date.

More replies
Relevance 103.32%

Hi everyone! 
Mine is yoga 910 i5 8gb. I just bought it last week and this is a brandnew laptop.
You can see in the video that my touch screen isn't working properly. 
Also touchpad can't scroll down/up. 
Can anybody tell me the solutions. 
Moderator comment: Subject edited for clarity and to match text.

More replies
Relevance 103.32%

I have a Lenovo Z510 laptop. I had the Alps touchpad driver installed from the Lenovo's driver page (Drivers and software - IdeaPad Z510 Notebook), however, I noticed multiple times that the driver would stop working and the touchpad would not be useable. I took me a while to notice because I always use a USB mouse instead of the touchpad mouse. To fix the install, instead of reinstalling the driver from leonvo's website, I first Uninstalled the driver from the Device Manager, and I also selected the option "Delete the driver software for this device"...After restart, Windows didn't reinstall the generic driver, nor was I seeing any error in the Device Manger. My touchpad driver is not showing up at all... I reinstalled the driver from Lenovo's page. It says "installed successfully" however after reboot, the driver is still not present... The touchpad driver is not showing in the device manager at all!! What do I do?

Answer:IdeaPad P580 - Touchpad is not responding - gestures and scrolling are not working

I would just contact Lenovo support. Seems like it could be a bad physical connection or faulty touchpad -Matthew

1 more replies
Relevance 103.32%

Hi everyone!  Mine is yoga 910 i5 8gb. I just bought it last week and this is a brandnew laptop. can see in the video that my touch screen isn't working properly. Also touchpad can't scroll down/up. Can anybody tell me the solutions.  Best

More replies
Relevance 98.4%

I restarted my computer to do a Windows update, and suddenly two-finger scrolling and pinch to zoom aren't working. I've already been to Windows mobility center and into the touchpad settings, where it says both are turned on.
Any ideas how to fix it?

Answer:Inspiron 15R 5520 touchpad two-finger gestures not working

Since this was asked almost 3 years ago and I see no answer I have to assume this is not a function I can expect on the Inspiron 5520.  I suppose it is too old to expect a driver change to enable that functionality.  

1 more replies
Relevance 98.4%

I got my Dell Inspiron 15 5000 series a week ago, and despite things working perfectly in the beggining, my touchpad stopped scrolling (2-finger gesture).
The only think it does is move the cursor.
According to the sticker on my laptop I have a precision touchpad, but I see no "You have a precision touchpad" statement in the settings as I believe I should.
Can anyone help? Is there a specific driver that maybe got corrupted? (I ran the update driver test and it says that my driver is up to date) Or is there a separate driver for the gestures?
Thanks for the help

More replies
Relevance 96.35%

inspiron 5447 Win10 - Touchpad, Multi Finger Gestures Not Working.
I have this problem over a year,
i heard about many costumers facing the same issue.
I tried unsuccessfully some fixing suggestions from the technical support over the year.
I still have the same touchpad problem and I very disappoint and its very hard for me using a new pc without multi touch over a year without any solution.
I have a feeling that DELL ignore the problem and ignore the costumers.
I am sorry that i wait for solution over the year, it was better if i was return it in time and get my money back.
for me it was a very bad costumers experience and ill avoid of buying DELL products in the near future again.  

More replies
Relevance 94.3%

i came to know that laptops touchpad work as a touch screen in windows 8 and my dell inspiron 1545 is not supporting those can any one suggest me wat to do

Answer:Gestures not working in dell inspiron 1545

A touchpad is not the same thing as a touch screen. Your touch pad may not support gestures, it may just emulate a mouse.

5 more replies
Relevance 93.89%

Hi Team,
I am using Touchpad of Dell Inspiron 3520 , when I go left right its work fine but
when I try to scoll up and down it goes down n up(vice versa).
I check for driver update but its showing up to date.

Answer:Dell Inspiron Touchpad- pointer move in opposite direction.

Hi ankit,
I would suggest you to uninstall the touchpad completely and reinstall the drivers. please follow the steps below:

Press ‘Windows’ key + R on ‘Desktop’ screen
Type ‘devmgmt.msc’ in run box and press ‘Enter’
Click > sign next to ‘Mice and Other pointing Device’
Right click the entry listed under  ‘Mice and Other pointing Device’ and click ‘Uninstall’
Click ‘Yes’ on the security warning

Remove the ‘Touchpad’ application from ‘Programs and Features’. To remove the application:

Click ‘Start’
Click ‘Control Panel’
Click ‘Programs and Features’
Right click on ‘Touchpad’ and click ‘Uninstall’
Restart the computer

You may install the latest drivers from the link:
hope this helps. Please reply if you have any further questions. 

2 more replies
Relevance 93.89%

I had bought a new laptop 3 months earlier and now it creats promlem as the touchpad pointor on screen stops very frequently and after pressing any any of the key as enter or any other key then it backs to the normal but again and again creating problem. the another problem is that while working the page up down bar always shooks to the top and not letting the bar to be scrolled down please suggest some effective solutions.i have windows 8.1 operating system and dell inspiron 15 r laptop.

Answer:Why does my touchpad pointer stop for a little time while on Dell Inspiron R laptop?

Have you checked with Dell support? Support | Dell US
That would be your best option.

2 more replies
Relevance 91.43%

Self-explanatory, laptop screen only shows black and white lines or rainbow lines. I've tried connecting it to an external monitor through HDMI-VGA and the screen there is perfectly okay. What could be the problem here?

Photo for reference:

Answer:Dell Inspiron 11 3137 showing only lines

Hi zugunruhe,
Thank you for writing to the forum.
Please run the LCD BIST on the system. You can follow the steps in the below link:
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

1 more replies
Relevance 90.61%

Hello, I have Lenovo U31-70 running Windows 10 64-bit and I have few problems with the touchpad.1. Touchpad gestures and scrolling doesn't work at all.2. "Alps pointing device" (v.8.201.1611.250) driver is not working. (official driver for my laptop, downloaded from Lenovo support site) 3. All of the touchpad nor driver settings are inaccessible (very frustrating...) Screenshot from mouse settings in control panel: Link  I have tried to install and uninstall the driver itself several times and I have also tried to install previous versions with no success.I couldn't find any other drivers from any other source other than Lenovo. Can anybody help me?Thanks.

More replies
Relevance 90.61%

New computer and Windows 10 upgrade.  2 finger scrolling not working.  Tried to update drivers and can't seem to get it working.

More replies
Relevance 88.97%

Guys does build 9879 include the gestures that Joe belfiore showed at some event? My touchpad doesn't seem to support such gestures without having to install driver.

More replies
Relevance 88.56%

A mandatory update for windows 10 disabled my touchpad on my dell inspiron 15 5000.  The only device listed in the device manager is now the synaptics mouse, and no dell touchpad.  The newest driver on the dell site does NOT work with my inspiron, even though I found it by listing the service tag.  Would appreciate any suggestions or help in getting the proper driver to get my touchpad working again!!!!

More replies
Relevance 88.15%

My touchpad is behaving very strangely. I can click (by pressing not tapping), double click, scroll and make 3 finger gestures alright. I can't move the pointer. I put my finger on the touchpad and drag it but the pointer doesn't move. Single/double tap also doesn't do anything. Trackpad is enabled in bios. I have updated, uninstalled, reinstalled the driver multiple times (both from Windows device manager and Lenovo website). I have restarted the laptop multiple times. I have booted up in safe mode. Nothing works. I can't get the pointer to move. This started happening after the Windows 10 Creators Update. It used to happen once every few days and a few reboots would fix it. Now, its been almost a week but the problem isn't going away. In the mouse properties, some options are greyed out (including the Touchpad) but I see no explanation why they are disabled and I can't find a way to enable them. pics I also booted up my laptop from a Ubuntu live USB and the touchpad worked perfectly so the problem is with Windows, not with the hardware.

More replies
Relevance 87.74%

HP support assistant recently made a number of updates. Since then I have been unable to use the multifinger gestures and scrolling functions on my touchpad. How do I fix this?

More replies
Relevance 87.74%

Hi Community!
Today I bought my very first Thinkpad (Thinkpad Yoga). Unfortunately I do seem to be too think to use it properly...
I cannot figure out, how to enable the touchpad. I do not think it is broken or something, because the trackpoint and all buttons and also two finger swipe for scrolling work fine. I just cannot move the mouse cursor with the touchpad.
I the driver setting screen the touchpad and all its options are greyed out, too (see screenshot).
Does anyone have any idea, what I may be doing wrong?
Thanks a lot!
Link to image
Moderator note: large image(s) converted to link(s):  About Posting Pictures In The Forums

Answer:Thinkpad Yoga 13 Touchpad is disabled - Scrolling & Gestures work

Has anyone ever made headway on this issue? I'm having the same problem. Scrolling and gestures are recognized, but moving the cursor and tap-to-click are nonfunctional. It's essentially stuck permanently in trackpoint-only mode, and the option to switch back has literally dissapeared. It started intermittently (would sometimes "fix itself" on restarting) but now the problem appears permanent and updating drivers does not solve the issue.

1 more replies
Relevance 87.74%

I have a Dell Inspiron 11 3137 that has served me well up to this point.  Upgrade to Windows 10 went well, no prior issues.
Recently and possibly after some driver updates I noticed the laptop was having problems waking from sleep mode.  I usually leave it plugged in overnight with sleep mode.  In the morning it would not wake opening the lid and/or pressing the power button.  The only option was holding the power button for about 10 seconds and then pressing it again and it would normally restart.  
That was when I noticed something I have never seen before on any laptop I have ever had.  I decided not to use sleep mode and turned the computer off completely.  To my surprise, the computer stayed warm on the bottom, but not by the battery.  It was up higher by the processor.  I removed the AC adapter power and waited for it to cool, but it did not.  An hour later, the computer was still hot on the bottom, near the processor.  I removed the bottom cover and sure enough, the copper heat sink from the fan to the processor was very hot with the computer turned off for over an hour and the AC adapter removed.  I disconnected the battery, and of course the copper heat sink clipped to the top of the processor then cooled almost immediately.
I did some research and doing a battery pull is one of the suggested reset guides for a number of problems with this laptop, so I gave it another try.  Things worked okay for about ... Read more

More replies
Relevance 86.51%

I have recently bought an apire E5-573G and I installed windows 10. Touchpad gestures used to work just fine. Due to a malfunction I had to format and re-install windows 10. Now, touchpad gestures don't work at all (scrolling, 3 fingers movements,..etc), while clicking works properly. I have tried checking for driver updates or even un-installing and re-installing the synaptics driver from the device manager without result. Windows keeps telling me that my device is working properly (PS/2 Compatible Mouse as it shows). Help?

Answer:Touchpad Gestures not working after windows 10 ins...

Hi,Go to BIOS(Press F2 as soon as you press Power button), go to Main tab, click touchpad and switch to advanced, press F10 to save settings, when it reboots go to Settings and adjust settings for Touchpad in Settings(wheel at start), Devices, select Tochpad in the left pane.

9 more replies
Relevance 86.51%

I just recently bought a Lenovo B570e. I've installed Windows 8 Pro 64bit on it. I want to get the windows 8 gestures on my touchpad. I've tried many things... installed two or three versions of Synaptics. The one on my laptop's drivers CD, from the synaptics website, from the lenovo's drivers page, and a couple others. With synaptics I can't get any gestures, even the scroll feature isn't working. I tried ELan on my drivers CD... and that enabled pinch to zoom and scrolling but how can I get all the Windows 8 gestures on my touch pad. Please tell me a step by step procedure, cause I'm not that good on these things yet.

Answer:Windows 8 gestures on touchpad not working

If the latest Lenovo drivers from the laptop's website don't do it, it is probable that your system does not support it. Remember that the gestures for Windows 8 were designed for touch screens, not touch-pads. I have a Samsung Series 7; it also doesn't support all of the gestures.

However, to overcome this, I purchased a Logitech Touchpad (the T650, I think). It does support the gestures. It is wireless and rechargeable.

2 more replies
Relevance 86.51%

Laptop: Toshiba Satellite C655D-S5518
OS: Windows 8 Pro (clean install)

I recently purchased and updated to Windows 8 Pro. The touchpad works just fine but noticed gestures are not working. I did a Windows update, gestures still do not work. Weird how it's providing an older driver but I still tried it.

I then went to Synaptics website and downloaded and installed the lastest Windows 8 driver. I'm still not getting any gestures.

Under mouse settings in the control panel, my only options to configure buttons are left/right. No gesture settings. Other screenshots of this window I have seen have all kinds of gesture options.

Anyone have any suggestions to get gestures working for my laptop? Simple scrolling gesture would be nice!

If any other info is needed that I didn't already explain, please ask. Thanks!


Answer:Windows 8 touchpad gestures are not working. Tried everything I could think of!

14 more replies
Relevance 86.1%

I have Z400 touch with windows 8 (recently upgraded to Windows 8.1).The problem is the touchpad is not functioning for gestures and scrolling, everytime after I put the laptop to sleep (by pressing power button or by closing the lid/cover). Please help me on how to solve this.

More replies
Relevance 85.69%

I've recently reinstalled windowsn10 in my laptop and found that touchpad gestures aren't working and when i tried to open the mouse settings it shows that  "unable to connect to synaptics pointing devise driver. If you have installed another PS/2 driver please unimstall synaptics"I haven't installed anything i've just reinstalled the windows...SOLUTION?

Answer:reinstalled windows 10 and touchpad gestures not working

The re-install has caused a hiccup. Just  reinstall the synaptics driver. Download the correct version for your laptop here:

1 more replies
Relevance 85.69%

Some time ago all the gestures for the touchpad (e.g. zoom, two-finger scrolling, etc.) stopped working. I've tried updating, re-installing, deleting and installing the drivers, but to no avail. The touchpad itself works well, it's just the gestures that have disappeared for an inexplicable reason. I've tried everything I could think of, so I'd be grateful for any kind of advice or suggestion.

Answer:XPS 13 9360, Windows 10, Touchpad gestures not working

Thee are many hits for this issue. Looks to be all driver related.
Go here and here for our Forum.
Touchpad gestures not working in windows 10
Touchpad Gestures Stopped Working with Windows 10
Windows 10 gestures not working
Gesture not working after Creators Update

1 more replies
Relevance 85.69%

Hello,I have a HP Envy laptop and my laptop's touchpad scrolling gestures are not working since I updated my windows operating system from windows 8.1 to windows 10. Please help me out!

Answer:Touchpad scroll gestures not working in windows 10

Enter the control panel and look for the touchpad control panel. In my HP Omen 15 product loan it was a Synaptics application. I found that upgrading to Windows 10 appeared to have removed the tick mark to the right of the scrolling feature. It was working before I upgraded. I put the tick back in and scrolling started working again.

9 more replies
Relevance 84.87%

Dear All, Updated to Windows 10 Anniversary Edition (1607, 14393.187) from scratch 2 days ago. Gestures (Scroll, zoom etc.) in Apps (Edge, Word etc.) are no longer operational. Checked the HP, MS and Synaptics website, downloaded drivers from HP and Synaptics but gestures are still NA (Not Available) Checked properties for the driver and tried to downgrade to last release without any success. Since the touchpad is the pimary interface for scrolling and zoom, any chance this will be fixed shortly? Thanks

More replies
Relevance 84.46%

Hi all,
I want to set the two-fingers tap as the middle button of the mouse (for example in Chrome open link to new tab and close tab) and the three-fingers tap as the right button.
How? Windows 10 standard settings don't help.

More replies
Relevance 84.05%

Satellite ls7008. I have a laggy mouse when moving it with the touch-pad only. Every 4-6 seconds it stops then goes again. This is also happening when using the arrow keys on the keyboard when scrolling in a long web page. Now I am noticing input lag while typing. It does not do this when using a USB mouse(the mouse lag only). I have tried to restore, uninstall drivers, install new drivers(synoptics and Toshiba ones) and it still does it. I tried with and without a battery. I Turned off virus protection. Nothing has changed the input lag yet. Wondering if I need to reinstall windows 7 64bit as this really annoys me.

Answer:Laggy touchpad pointer and scrolling

Hi . Have, or do you do any maintainence to Windows? With a problem like this, I would do some work on the registry, I use the Freeware program called 'Winmend registry defrag 1.3.4'. You can download it from It is a 'light' program, and unlikely to do harm (as some can). Do a backup of your current registry as a safety precaution, before the scan. Also try 'CCleaner', as a general scan of your system to clear up any further 'problems'. I use these programs often, along with 'Auslogics Disc defrag 3.1.'

3 more replies
Relevance 84.05%

Hello, I cannot seem to get the App Gestures to work on this W530.  Given that this laptop not a touch screen laptop, and yet I prefer to run Windows 8 and chose this laptop assuming that I would be able to use the App Gestures on the touchpad for Windows 8, I'm very disappointed. I have uninstalled the device from the device manager and removed the drivers along w/ all references in the registry and deleted the Synaptics folders from the file system.  Then reinstalled the drivers from the Lenovo support site.  Still, no App Gestures and to make matters even worse, the option to reverse the scrolling direction does nothing as well.  Not only do the app gestures not work, I feel like I am stuck using a Mac Book Pro. Someone please help me!!! Thx,Gaylen


Go to Solution.

Answer:W530 - Windows 8 application gestures not working on the Synaptics TouchPad

I would recommend putting Windows7 back on it and not using that useless pile of steaming dung of an OS that is Windows8.

6 more replies
Relevance 84.05%

Hi everyone,
So on August 2nd I updated my Dell XPS 13 (9333) to Windows 10 Pro, and despite a few glitches from the OS, everything worked as expected, especifically the 3-finger swipe up to show Task View and down to show the Desktop, as well as (finally) being able to scroll windows out of focus just by hovering over by enabling the option in Settings.
However, yesterday I realized that is no longer the case. The 3-finger swipe brings up Cortana/Search and down opens up the Settings app. Moreover, scrolling w/o focus stopped working too!
I'm running the latest Dell Touchpad driver (v. and I have Multi-Finger gestures enabled in the options. Checking the Windows Update history, besides the Windows Defender updates, I see the following: KB3074678, KB3074686, and a Failed Synaptics Update for Dell Touchpad (around the day it stopped working as it should).
Anyone experiencing a similar problem? Suggestions?
Thanks in advance,
-- Pol

Answer:Windows 10 touchpad gestures no longer working as expected (XPS 13 9333)

Nevermind, I got it to work after uninstalling Dell Touchpad, and then installing the same version from the Dell website. However, the "Scroll inactive windows when I hover over them" setting doesn't work with the touchpad, but it does work with a mouse (generic drivers). Any idea on why is that?

40 more replies
Relevance 81.59%

Hoping someone can help me out here.  I need device drivers for the following devices listed under "Other Devices" in device manager.
I have a DELL Laptop, Inspiron 3137, Windows 7 64-bit, SMBIOS 2.7
Ethernet Controller:
Network Controller
SM Bus Controller
Uninversal Serial Bus (USB) Controller

Answer:drivers needed for "Other devices" for DELL Laptop - inspiron 3137

Hello!  Your laptop wasn't developed with Windows 7 drivers it looks like so It may be hard to find them.  You could try installing Windows 8 drivers found here, or go to Intel's website and Realtek's website and see if they have anything.  

2 more replies
Relevance 81.18%

OK so I have tried deleting the touchpad in device manager and removing the driver, and reinstalling the device from scratch. When this didn't work I thought there must be a problem with the touchpad itself and so bought a new one and installed it. Problem is it still doesn't work.
If I go into device manager and look for it I have to show hidden devices and then it comes up with the yellow triangle next to it.
I show properties on it and it says its the Dell Touchpad, Manufacturer is Alps Electronics, and its plugged into the PS/2 mouse port.
In the Device Status box it says:
This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
The Driver date is 02/05/2010 and the version is 7.1107.115.102
I have also noticed that on the details tab under power data the current power state is D3, which I believe is off.
Something else I have noticed which may or may not be related is that the laptop doesn't enter sleep mode when the lid is closed, altho it is set to and will enter sleep if I select it in the shutdown options.
I am at a complete loss as to why the touchpad isn't working so any help would be appreciated.
If you need any more info please let me know.

Answer:Dell Inspiron 1545 Touchpad not working

Hi Dre9872, Try the vista driver for it ,there is a possibility that the mobo may be failing

5 more replies
Relevance 81.18%

It worked fine on Windows 7, but simply stopped working when i formatted my hard drive and installed Windows 8.1 32-bit edition.
The touchpad didn't even work during Windows 8.1 installation (I used bootable USB to install Windows 8.1) After the install, I downloaded and installed every single driver that there is on Dell Support website They all installed and worked perfectly without errors. Even the Synaptics Touchpad driver was installed without any error but the touchpad simply doesn't work.
In the device manager, under input devices, there is only USB mouse listed. That too disappears if  I unplug the mouse from USB. Under "Other Devices" there are 4 unknown devices. I tried installing them by right clicking>update driver>search online but it fails. I even tried that hardware troubleshoot option which tries to find drivers online and install but that too failed.
So i ran the startup Dell Diagnostics, and the touchpad worked fine in the diagnostic screen. But soon as windows boots, it stops respoding like it doesn't even exist.
I also tried 'clean boot' (Disabling all non-microsoft services and startup programs, i even tried disabling microsoft services too!) but i didn't work.
So at last, i formatted the hard drive and again and installed same windows again, this time as a clean install. But then again, the touchpad didn't work.

So apparently i have already tried every option i could find on the internet and my touchpad s... Read more

Answer:Touchpad not working Dell Inspiron 3542

Please click on link below, hopefully it will be a help to you.
Disabling or Enabling the Touchpad on a Dell Notebook ...

3 more replies
Relevance 81.18%


After I updated the BIOS (from Toshiba's website), the scrolling function stop working. I can still click, move the mouse pointer, but can no longer scroll through touch pad. Reinstalling Synaptics driver doesn't resolve the problem. The strange thing is that the computer only detects my touchpad as standard pointing device (port: PS/2) device. 'Pressure graph' and 'Moodpad' function also stop working and complain 'this program requires a Synaptics TouchPad and the Synaptics Pointing device driver'.
My computer is Satellite A200 PSAE0C-TR605C.

Does anyone know the reason?


Answer:Satellite A200 - Touchpad scrolling function stop working after update BIOS


Which operating system is installled and which is more interesting: which BIOS version did you installed?? Why I am asking? Because there are 2 different BIOS versions, one for Vista (1.80) and one for XP (5.20) which means when you flash a XP BIOS on a machine with Vista installed then some functions are not working properly like the FN keys or the touchpad.

Please check this out and make sure you have the proper BIOS installed.


5 more replies
Relevance 81.18%

I have tried to repair the smart gestures in uninstall/change programs but it cannot locate the old file.
I cannot uninstall/reinstall because apparently I am no longer admin on my own laptop and do not have the authority to do so.
My computer is painfully slow now, not just on start up but to open any program every just a blank word doc.
So disappointed. any advice?

Answer:Asus after installing Windows 10 - touchpad smart gestures not working, no longer admin, very slow. How can I fix this?

Interesting, did you come from Windows 7 or Windows 8? I can see where things would go wrong with Windows 7 but from Windows 8 you should've been using your Microsoft Account and that should, theoretically, protect your Administrative rights.
Would you consider rolling back and jumping onto Windows 10 again? There's always a few bad upgrades. I'm sorry it had to happen to you but...I mean, it had to happen to someone, right?
If you're not willing we can try and update your drivers for your touchpad just to see if we can fix something. Open up Run by tapping [Win] + [R] and typing devmgmt.msc and pressing <enter>. Search for your touchpad and search for drivers. I've not had any issues with my drivers so I've not had to do anything with them, but maybe it'll help.

7 more replies
Relevance 80.77%

I have a Dell Inspirion 17R with a Dell Touchpad that auto updated to Windows 10. Now I can't two finger scroll in Internet Explorer 11. I get the hand icon but no scrolling. I can scroll in other programs like File Explorer. All Touchpad settings alow
two finger scrolling.

More replies
Relevance 80.36%

Hi. I'm a first-time user and happy to have found your website!

My operating system is Windows 7. I am using a wireless Logitech Mouse (uses USB hardware). I have had this laptop for 5+ years.

1. The touchpad will not ?turn off.? Under "Mouse" on the Control Panel, functions for the Dell Touchpad should allow me to simply turn the touchpad on and off. Regardless whether it is in the on or off position, it is still on.
2. Even when I don?t touch the touchpad, the cursor skips around the screen, highlights text and deletes text. Typed text re-locates within earlier typed text.
3. There is an on/off light at the top of the touchpad that indicates the touchpad is on/off. This is not working.
4. Also this panel item allows me to manage sensitivity, buttons, gestures & edge scroll & zoom. I can work these, but the Edge Scroll & Zoom buttons do not see to change the settings.

1. I have checked the drivers for both the touchpad and mouse and I get messages that they are each up to date
2. Because the touchpad will not turn off, I have tried to manage the buttons to turn down the sensitivity, to minimize movement of text. This does not help.
3. Turning on ?Disable Touchpad & Point Stick when USB Mouse present? does not disable the touchpad.

More replies
Relevance 80.36%


I have bought the Dell Inspiron 1545 in 2009 which it had Windows 7, then it stopped working for a long time after it has been fixed due to HDD problems and connectivity.
But now I have upgraded to Windows 8.1 yesterday and for some reason that my Touchpad/Mousepad has stopped working, so I am just wondering if it something to do with the drivers or the connections inside the laptop which it might be loose.
Does this laptop has an enabled/disable feature on the keyboard to lock the mousepad, which I might've accidently pressed which I can't find where it is on the keyboard.
Yours Sincerely,

Answer:Dell Inspiron 1545 - Mouse/Touchpad not working

Hi, I am using this driver on my Inspiron 1545 ALPS Touchpad Driver Driver Details | Dell US. It works well.

Good luck, werty

3 more replies
Relevance 80.36%

Recently recovered from a hard drive crash.  I've got the new OS working but didn't have the Dell Touchpad driver installed.
I downloaded the driver suggests for the computer.  The first time I ran it from Control Panel it worked fine.  I dislike using the touchpad and disabled it.
Every subsequent time I click "Dell Touchpad" from Control Panel, the computer pauses for a few seconds and gives me this message:
"Dell Touchpad has stopped working correctly.  Windows will close the program and notify you if a solution is available."
I have reinstalled the driver several times.  I can enable/disable the touchpad using Fn + F3 and the notification icon is present in the system tray but whenever I run from Control Panel the program stops working correctly.
Any ideas what this is about?

More replies
Relevance 80.36%

I have Dell 3537 laptop I 'm Facing Touchpad Issue On My Laptop It's Worked Not Correctly , Sometimes It's freeze and i Turned it Off Using (fn+F3) Then Turn it on, It's start Working. Sometimes It force me to restart Laptop To Work again .
But Now It's Completely stop working and Does Not appear in Device Manager 
I reinstall Drivers , OS. But TouchPad Does Not Work Also Not Appear in Device Manager 
Please Help to Solve my Issue

Answer:Dell inspiron 3537 Touchpad Stop Working

Thank you for writing to us!
We would like for you to boot the system in BIOS and check if the touch-pad is working. We would also ask run the diagnostics on the system to check if there are any errors.
Kindly private message the service tag and email address.

1 more replies
Relevance 80.36%

dell inspiron 17 7000 keyboard and touchpad not working. 

More replies
Relevance 80.36%

SUBJECT: Touchpad not working. Pointer frozen.
Hello Dell,
This morning I woke up and to my surprise my touchpad has not been working at all. I am currently using a USB mouse, but would still like to know why this has occurred. Up until yesterday, it worked fine. I have had the laptop for almost 1.5 years now, with no problems at all.
Initially when I started the laptop, there was no pointer at all. I had to force shutdown the computer and start again.
When the laptop started up the 2nd time, the pointer was present, but was frozen. So I restarted the computer.
When the laptop started up the 3rd time, the touchpad worked for less than 2 minutes...then froze.
I have gone online looking for a solution, and it seems like nobody has a sure reason as to why this is occurring. The driver is fine and updated...I have checked touchpad settings as well, and everything is on (as in normal settings).
Can someone please help me in figuring out what the problem is?

Thank You

More replies
Relevance 80.36%

I have been dealing with a loss of my touchpad\curser for awhile now, so have had to plug in a mouse. Yesterday I ran epsc pre boot assessment which took a good 1\2 hour I guess. After the program was completed, I was able to use my touchpad/mouse on the epsc program interface until I rebooted, than lost the touchpad\mouse. Thanks Keith
PS: In order to get out of the epsc program I had to reboot.

Answer:Dell Inspiron 15 3000 Laptop Touchpad Not Working

Well, that's good news in a way - as it means that the touchpad does work!

I've got a few questions to see what we can do to fix it:

Which OS are you using? Is it Windows 10 like before?
Are there any items showing in device manager that are missing drivers? They'll be marked as "unknown" or have an error icon next to them.
Assuming it's Windows 10, can you download and install the "Synaptics" touchpad drivers from here please:

If that doesn't fix it. Can you type "touchpad" on the start menu search and then see if the "on/off" toggle is enabled. It also may be worth looking at "Additional Mouse Options" on that same page to see if anything looks problematic there.

21 more replies
Relevance 79.54%

For about two months now, the touchpad on my Dell Inspiron 1420 has not worked properly. The touchpad does not respond to touch (at all) nor do the buttons work. Additionally, the touchpad driver does not show up in ?Device Manager? at all. The files do still exist under ?Dell Drivers? though and the application can be found under ?programs?.

So far, I have:

-uninstalled and re-installed the touchpad driver (many times). If I remove all files and re-install the drivers, and reboot as instructed by the prompts; the touchpad will usually work until I put the computer to sleep or restart it. Then, once again, no response at all. The icon in the bottom right of the desktop also disappears, as does the driver in ?device manager?. The files still exist though in ?dell drivers? and under ?programs?.

-started the computer in safe mode. The touchpad works fine anytime I am in safe mode.

-disabled all programs (programs that had that option) that run on start up. I did this thinking that a start up program was controlling the touchpad since it starts fine in safe mode. The Alps driver (for the touchpad) that should appear under start up programs does not and I have never disabled it when it did show up. Stopping all programs that run at start up did nothing to fix the touchpad.

-I run AVG anti-virus software every day and have run Ad-Aware antispyware multiple times but this seems to have no effect on the touchpad problem.

At this p... Read more

Answer:Dell Inspiron 1420 Alps touchpad stopped working

I am thinking that maybe that is a 64bit, if so then you are having a driver conflict, i suggest that you make sure you have the right drivers from the Dell website for your Laptop, or check you Even viewer logs to see what could be the cause of that problem.
If that isn't the problem, then lets us know...

7 more replies
Relevance 79.13%

Alps driver does not show up in the device manager even though the hardware is installed.
Two error messages appear during OS bootup:
"Alps setmouse monitor error" X 2 error message boxes.
External mouse is the only way to access mouse control.

Use of Dell update system does find drivers, I install the drivers and still no touch pad after installation and reboot. Same error after installation and reboot.
Anyone know the problem or how to repair?

Answer:Dell Precision M4700 Mobile Workstation Alps Touchpad Not Working After Windows 10 Update

Hi Magisterludiv,
Please check and confirm if the system BIOS is updated to latest, if not please update from under drivers and downloads BIOS section. As you have already updated the drivers and it didn't make any different, try booting to safe mode with networking and check if the touchpad works.
For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

1 more replies
Relevance 79.13%

Hi. I have a Dell Inspiron 14. 2Gb Memory Core2Duo.

I can;t scroll Sideways but I can going up and down.

Thanks in advance.

Answer:Dell Touchpad not scrolling Sideways. But scrolling Up & Down

On both my Acer aspire one netbook (synaptics) and my Lenovo notebook (alps) I need to tab twice on the lower edge of the touchpad (to gain its attention?!?) and then it will scroll. Beyond that I believe you need to take a walk on the Dell support web site. There are number of 14xx models so you need to follow the steps there to find the freshest driver for your particular model. On both of mine the newest drivers have given scrolling as well as "pinching" to re-size pages, photos etc.

1 more replies
Relevance 78.31%

So, my Y50 had right click problems. It was very unresponsive and progressively got worse. I sent it in for repair, the motherboard and touchpad was replaced. On receiving it, the new touchpad feels great. Right and left click works. But no gestures work. Synaptics also does not detect any actual touch from the touchpad, that is, the area in the tray icon that lights up when you touch the touchpad no longer moves. Is there a specific cable that detects touch and another that connects the touchpad itself ?

More replies
Relevance 78.31%


I've recently bought the Asus Vivobook S200, comes with Windows 8. When I first got it the touchpad gestures were working fine, then all of a sudden they just stopped working. This is within a few hours of purchasing it.

Any ideas how to reenable the gestures for the touchpad?


Answer:Touchpad Gestures Not Working

Hello TJ, and welcome to Eight Forums.

Double check using the tutorial below to make sure that they are still turned on. Your settings will look different but similar since it's a different brand.

Touchpad Edge Swipes - Enable or Disable in Windows 8

In addition, double check to make to see if you have the latest touchpad driver 1.0.36 version for your PC installed.

Hope this helps,

1 more replies
Relevance 78.31%

Hi, I've just bought my laptop, the gestures on the touchpad were working fine for a few days but have now stopped. Looking around the web it seems this could be to do with either the Windows 10 Creators Update, or the fact that I plugged in a USB wireless mouse. I've tried installing the Synaptics Touchpad drivers, and the correct drivers for this laptop from the HP website but it's still not working. Any help or suggestions would be gratefully received! Many thanks

More replies
Relevance 78.31%

I have an XPS 13 9360 running on Windows 10.
Some time ago all the gestures for the touchpad (e.g. zoom, two-finger scrolling, etc.) stopped working.
I've tried updating, re-installing, deleting and installing the drivers, but to no avail.
The touchpad itself works well, it's just the gestures that have disappeared for an inexplicable reason.
I've tried everything I could think of, so I'd be grateful for any kind of advice or suggestion.


More replies
Relevance 78.31%

gestures won't work.... and no windows 8.1 drivers available for ab522tx on hp site... there is only for windows 10.... and the rest drivers too are not available... please help... 

More replies
Relevance 77.9%

I was playing a video game on my laptop around 4:30, when the keyboard suddenly stopped working. The mouse still functioned, so I tried clicking around to see if it was just a problem with the game. Then at 4:32, the mouse stopped working, too. I decided to try turning it off, but neither holding nor pressing the power button worked, so I unplugged the laptop from the charger and left it to run out of power on it's own. At 4:35, the display froze. I know this, because up until then the clock was still working. Currently, the vent fan is still running, and the screen is frozen. No keyboard buttons work, and neither the built-in trackpad nor an HDMI mouse is working.  Is there anything I can do to fix this, or do I need to send it in?The laptop was a brand new Dell Inspiron 15 7000 Series, with Nvidia GeForce GTX and an Intel Core i7.

More replies
Relevance 77.9%

Dear all:

New to the forum.  Thanks in advance to anyone able to help.  I have two issues that seem to be related.  Today at some point I could not longer use my right or left click buttons on my laptop.  The touchpad still works in the sense that I can move my cursor and if I tap once on the touchpad (not the left/right buttons) then it will select a link.  There is no right-clicking capabilities on the touchpad itself.
I "attempted" to reinstall the driver.  Not sure if I was successful doing that, but seeing as how half of the touchpad functionality works, I'm not positive it's a driver issue.
After restarting my laptop I tried again to click on the left/right buttons and became frustrated and wanted to see if they were stuck, so I pressed down hard.  My laptop proceeded to shut off immediately.  Frustrated, I disassembled my laptop and checked out the touchpad sensor to see if I could spot something wrong.  Everything appeared to be in tact.  I reassembled and the laptop powered on, yeahh!!
I once again tried to press the buttons and nothing happening.  Again I pressed harder than normal and the laptop shut down.  I was going to disassemble it again however I got halfway before trying to power it on and the laptop powered on again.
My first issue is:  Why is my laptop suddenly shutting off when pressing hard on those buttons?
My second issue is:  How can I fix those button... Read more

Answer:Dell Inspiron 1555: Touchpad issues (right/left click not working and powering down....)

I am having the same issue. However, my computer is not shutting off. The right/left click just stopped working. I downloaded the driver, and nothing happened. My computer now won't restart and my shutdown is really slow. I wish someone could help with this issue because DELL wants $145 to fix the problem!

12 more replies
Relevance 77.9%

The scrolling with two fingers on my touchpad is occasionally not working. After restarting it works. I installed the new drivers yesterday and it worked fine all day, but at the end of the day is stopped working again.... Any suggestions??? Thanks!


Go to Solution.

Answer:Scrolling on touchpad not working. U410 with Windows 8.

I also have the same problem on my U410. The gestre on the touchpad stop working, it still works but won't scroll unless you reboot the laptop. Anyone else had this and fixed it.? I am hoping a driver update will cure this when they eventully release a new one.

9 more replies
Relevance 77.49%

Hello, my lenovo u410 was shipped a few days ago, and since I don't like Windows 8 UI I installed Windows 7. Installing the drivers is a pain in the *ss, especially the touchpad drivers: I tried this: and this: and this: but they don't work. Installing them is fine, but the gestures (like two finger scrolling) don't work. Is there any option that disables these gestures by default?  Can you help me? I really like these gestures and would love to use them. Thanks!


Go to Solution.

Answer:U410 touchpad gestures not working

Hi Zarqu0n,thanks for posting. Was reading your post and wondering, what if you boot your machine, then got to the desktop mode and then go out of the desktop mode. Do you notice any changes with the scrolling? Do let me know.Regards

5 more replies
Relevance 77.49%

Hi, I'm new to the forum, so I hope I posted in the correct place. My product: HP Pavilion Notebook - 15-ab045sa (ENERGY STAR) I have all the usual touchpad gestures working (three finger swipe etc).  However, the recent AU introduced a new gesture to switch virtual desktops. I was really looking forward for this update but this gesture doesn't work! I tried reinstalling the AU update with erasing everything and it still doesn't work! I don't get why it doesn't work as I have a precision touchpad and all the other gestures work except for this new one! Also even though the some gestures work (eg three finger flick), I dont think Win 10 recognises the precision touchpad as under Mouse & Trackpad settings it doesn't say that I have a precision touchpad and so doesn't give me options to alter what the gestures do, like it should. I have the  Synaptics SMBus TouchPad driver (21/07/2016). Would really appreciate your help as I was really looking forward for the new gesture to switch virtual desktops. Thanks.

More replies
Relevance 77.49%

Hi, I recently bought the Yoga 710 and I really like it, but I have ran into a problem with the touchPad. Everything worked fine up until the last few days. The three and four finger swiping gestures no longer work (I double checked the settings. Three finger gestures are on). Every other gesture works (one finger, two finger).  Anyboby else having issues with this. From what I have been able to find online, it looks like an issue that arises when you put your computer into sleep mode. Not really sure where to go from here as far as a fix. Any help would be appreciated.  Thanks!

More replies
Relevance 77.49%

So I hope that someone who is working at Acer reads this. Or someone who is technically advanced. So I first noticed the issue with sensitivity. The mouse was really sensitive. I then noticed that the gestures don't work either. I cannot scroll using the mouse. So I went into great depths and tried to figure out the problem (but no solution). So I performed these steps:Changed the pointer speed to the fastest (I didn't like the slow pointer speed). The pointer was still pretty slow.Decided to change the TouchPad specific drivers. I go to the ELAN tab under mouse settings. I look and see that the "Options" button is greyed out. I also noticed that it said "Standard PS/2 Mouse"I decide to find the software to change the settings and located it in C:\Program Files\Elantech. I open ETDAniConf.exe and decide to do a test. I uncheck the right click and left click, and some other scroll settings. No avail.Then I decide to uninstall and install the drivers. Did that. Nothing changed. Changing the tapping, button, scrolling options does nothing. The mouse settings still shows it as "Standard PS/2 Mouse" even though the tab says ELAN.I decide to take a big step and just reinstall Windows 8 altogether using Acer Recovery. Reinstalled it, still facing the same issue. Still recognized as "Standard PS/2" mouse.I try another way to attempt to fix the issue. I try to find the most up to date similar driver. I located on that was much newer (2013 version rather than 08.2012). Instal... Read more

Answer:TouchPad gestures not working [Aspire V5]

So I worked with a Microsoft Tech Support, and apparently the issue is on the Acer's side. The recovery partition automatically installed the Elantech Drivers for the TouchPad and the downloads website showed only Elantech drivers. After a bit of research, we found Synaptics drivers from their official website and everything started working normally. Please please please, fix that issue. I am frightened by how many customers will face that issue.

View solution in original post

10 more replies
Relevance 77.49%

The previous driver allowed for edge scrolling but latest version does not have the capability.I understand for those upgrading to Windows 8 with touch screen capability this is not an issue but what about us who do not have touch screen. In my opinion this is a major flaw. Please let me hear form you if you too are unhappy about the new Windows 8 Touch pad driver. By the way, I tried rolling the driver back but the previous driver causes serious erratic behavior. Below is a screen shot of the version for the newest Windows 8 Touch Pad driver.

This problem appears on Windows 8.1

Answer:[Dell touchpad] one finger scrolling feature missing on Windows 8 doesn't work

Try this:
1) Go into c:\program files\DellTPad\
2) In this dir I have
  a)  DellTouchpad.exe: this is the app called from control panel whose picture you posted.
  b)  DellTPad.exe alternate utility to set touchpad setting. When launching this I have this option (translating into english) "one finger actions/multi-finger actions", and then it allows you to set single finger vertical/horizontal scrolling.

8 more replies
Relevance 77.08%


I'm new to this forum so I don't know if this is the right place to post this.

Anyways, recently I installed Windows 7 32bit on my Toshiba Laptop, everything went well and I installed all the drivers that I needed in order to make webcam and function keys to work etc.

However I do have one problem, my touchpad scrolling doesn't seem to be working after the install, now I am unable to scroll up and down, left and right with my touchpad. I have tried looking for any drivers which can help solve this problem but I havn't been able to find any regarding the touchpad.

Could anyone be able to help me with my problem? Would be greatly appreciated, thanks.

Answer:Satellite P300D-21K Touchpad scrolling not working on Windows 7

Hi SA90,

Normally you have to install the touchpad driver for using the virtual scrolling function. I have checked the Toshiba website and I could find a touchpad driver for Windows Vista 32bit. Normally the Vista drivers are also work on Windows 7. > Support & Downloads > Download Drivers

Check this!!!

3 more replies
Relevance 77.08%

I have a windows 7 - 64 bit operating system on a Lenovo G510I have installed Touchpad driver for windows 7 from Lenovo site but i found very annoying problem which is the touchpad scrolling function not working .....Please Help


Go to Solution.

Answer:Lenovo G510 touchpad scrolling not working in windows 7

hi Shady710,
Welcome to the Forums.
If you have a Synaptics Touchpad, can you check if you have a One Finger / Two Finger Scrolling feature under Mouse Properties.
  - Link to picture
Let me know how it goes.

5 more replies
Relevance 77.08%

I recently updated to Windows 10 from Windows 8.1, and the scrolling function on my touchpad no longer works.  I can still do the zoom function, but I can't scroll.  The ELAN touchpad driver is what's showing up.  Is there an update for this somewhere that I haven't found or is there a solution at all at this point?

Answer:Lenovo G580 Touchpad scrolling not working in Windows 10

hi mtully,
I don't have a G580 here for testing but can you consider uninstalling your current ELAN touchpad driver (reboot if necessary) then install this version:
Touchpad Driver (Elan, Synaptics)
Version ELAN / Synaptics19.0.13.0 (2nd)
82 MB
When finished, press the  Windows key? +X, choose Control Panel then open Mouse (mouse properties) > ELAN tab and check if horizontal/vertical scrolling is enabled.
  - Sample image

1 more replies
Relevance 76.67%

I run my x240 with windows 7 professional 64 bit.I recently updated a lot of software both compulsory and suggested by lenovo through Lenovo System Update.Since then I encountered one specific problem with the touchpad.I always used the three finger swipe gesture to move back and forth in webbrowsers and pictures.A left swipe would go back and right swipe forward. This is also what the video shows when you open the touchpad settings to exemplify the three finger swipe gesture. This also abides the same principles of the arrows, present on any webbrowser. Left back right forward.Since i updated the drivers it now operates the opposite way: a three finger swipe to the left goes forward and to the right backwards. It is counterintuitive and I would like to change the settings, but that option is not present anywhere. I only have the alternative between enabling or disabling the three finger swipe. This makes no sense and actually it worked just fine before then.

More replies
Relevance 76.67%

I think that the problem is that if I go to settings/ mouse and touchpad, it does not recognise that I have a precision touchpad so I can't change anything. The major thing that is missing is edge swipe and of course pinch etc. It used to work ok but suddenly did not. Any suggestions?


Go to Solution.

Answer:Touchpad gestures not working properly on Z510 with W8.1

Try restoring to a date where it is working.

8 more replies
Relevance 76.67%

Hello, I have a lenovo y-50 and for a long time 1year+ the touch pad has not been able to two tap right click or scroll up or down only thing i can do is move the cursor and tap to left click. Pretty annoyed with it and I've tried all the fixes I could find updating drivers etc... I would appreciate any help in fixing this. Please let me know if there is any more information i can provide

More replies
Relevance 76.67%

None of the touchpad gestures seem to be working anymore, such as the two finger scroll. I have an ASUS Vivobook with ASUS Smart Gesture, but it appears to be disabled or incompatible. No multi touch gestures seem to be working at all, and the left and right click is very faulty right now.Will this resolve itself with time and driver updates, or will I have to learn to live without Smart Gestures?

Answer:Touchpad gestures not working - ASUS Vivobook

I have Asus N550JK and i have the same problem

11 more replies
Relevance 76.67%

I have had problems recently with my touchpad.  It works but just basic point and click, no scrolls, swipes or any other gestures.  I have a Aspire V5-122P.  I have tried to install both the Synaptics and Elan drivers from the website and the Elan from my Acer Recovery.  Niether driver has any advanced function of the touchpad.  Elan drivers always leave the tray icon with an exclamation point on it the touchpad.  When I go to the mouse properties and the Elan tab, everything is greyed out, no device shows up in the box and all the icon options are greyed out.  The Synaptics driver only shows clicking options like reversing the right and left button function.  This used to work several months ago and then I started to see this exclamation point and lost all scrolling ability.  What can I do to repair this problem? Thanks

Answer:Aspire V5 122P Touchpad Gestures not working

What operating system are you running?
Have you tried reinstalling the driver from Acer eRecovery management?
If reinstalling the driver does not resolve the issue, my best suggestion would be to run eRecovery to return the system to factory settings and check the touchpad to see if gestures work. If they still don't work, I recommend you contact technical support in your region to inquire about service.

Important Links: US Driver Downloads | Knowledge Base Articles | Service LocationsRemember to mark posts that resolved your issue with Accept as Solution.You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

3 more replies
Relevance 76.67%

Some of the Windows 10 touchpad gestures are not working on my main user account, admin account. When I sign in under the guest account all the gestures work properly. Any ideas on how to fix this?

More replies
Relevance 76.67%

I have just reset my acer aspire v5-132 to factory settings the other day. However, I noticed that the touchpad gestures are not working anymore (like pinch zoom, and 2-finger scrolling, etc). I saw some related answers here like checking the mouse setting. But it just showed Ps2 Mouse, not the elan or synaptics that I've read in some featured answers. What do I do? And if I need to install some drivers, what are those? Any help will be truly appreciated. Thanks!

More replies
Relevance 76.67%

Hi! I was using normally my Ideapad 310 15ISK.One day, when I woke, the gestures of my Ideapad 310 stopped working. Everything from scrolling to showing cortana, notifications center, desktop stopped. I went to Lenovo's website, choose the model of my computer, downloaded the updated Synaptics driver and rebooted.The scrolling, cortana and notifications are back on, but the gestures stopped working.The gesture with three fingers, all of them except Cortana, stopped. There isn't a newer driver in Lenovo's site. How to proceed?Here's a printscreen of the settings of the Synaptics (it's in Potuguese, but you can compare with your Synaptics control panel):?  Thanks!

More replies
Relevance 76.26%

I upgraded my Gateway NV570P laptop. As soon as the upgrade finished, the scrolling on my touch pad no longer worked. I checked the settings, and it is still set properly for the scrolling to work. I tried upgrading the drivers as was suggested in other posts, but Gateway only has touchpad driver updates for Windows 8 not Windows 10 - I tried installing those updates anyway, but it didn't fix the problem. Anyone have any solutions?

Answer:Touchpad Scrolling Not Working - Windows 10 Upgrade - Gateway NV570P

MiShelly505 said:

I upgraded my Gateway NV570P laptop. As soon as the upgrade finished, the scrolling on my touch pad no longer worked. I checked the settings, and it is still set properly for the scrolling to work. I tried upgrading the drivers as was suggested in other posts, but Gateway only has touchpad driver updates for Windows 8 not Windows 10 - I tried installing those updates anyway, but it didn't fix the problem. Anyone have any solutions?

This will be easier if you have a usb mouse and/or keyboard to use while correcting your laptop.
Go into settings, devices, device manager. In device manager expand mice and other pointing devices.
Right click your touch screen device (Elan Input Device), and left click uninstall to uninstall the driver.
Windows will want to restart to complete the action. Allow Windows to restart, it will reinstall the driver, and you should now have functionality returned.

2 more replies
Relevance 76.26%

I've got a brand new Lenovo Yoga 13, I immediately updated to windows 8.1 when i got it. Whenever I do a gesture from the side it doesn't register it as a gesture. So the charms bar doesn't come up and i can't switch apps without the help of a mouse or touchpad. Do i need to update drivers? If yes, which ones? Or am i missing a powermanagement option?  It doesn't react to any gestures at all Thanks, Mart

More replies
Relevance 75.85%

after the update to Windows 10, I have less touchpad gestures available. Before, I could use 4 finger swipe to the sides to change the tabs in the browser. When I go now to the DELL touchpad software, there aren't any options anymore for 4 finger gestures. And instead going back/forward with a 3 finger swipe to side, it changes the apps now (which is unnnecessary for me because a swipe up opens task view). Is it possible to change the actions of the touchpad and get back the 4 finger gestures?
For me it's incomprehenisble why DELL reduces the functions of the touchpad with the upgrade to a newer OS...

More replies
Relevance 75.85%

From one day to another every gestures on the touchpad with three fingers stopped working. Scrolling with two fingers works perfectly, as well as any other gesture with two fingers. I've tried to install new drivers and some different solutions, but with no luck. What now?

More replies
Relevance 75.85%

I bought my Acer Aspire E1-472P-6860 about a month ago, and while the laptop is great, Im suffering from the same issue. My touchpad and gestures were working fine up until about 4 days ago, rougly around when I got another series of updates from microsoft for windows. My touchpad still works, but my gestures are long gone and I have no idea on how to get them back. I've tried downloading the ELAN drivers from the drivers page acer provides, but that didn't help at all, and now my tray icon just looks like this: In addition to this, whenever I try to go and look at my mouse settings in control panel, the options pane for my ELAN options comes up blank, like this:I'm at a loss for what to do I'm literally fuming to try and get my gestures back after I JUST figured out how awesome they are, and I could realy use some help on this matter as I don't want to factory reset just yet. 

Answer:ELAN Touchpad, Gestures not working anymore ( Acer...

If your laptop came with 8.1 and you didn't update from 8.0, try reinstalling the driver from Recovery: 

2 more replies
Relevance 75.85%

Hi guysI downgraded my G505s OS from Windows 8.1 to 7 professional and now touchpad is acting strange. I can't get multi-touch gestures to work.I have tried to install both, Synaptics' generic driver and driver downloadable from Lenovos support pages.  Strange thing is that after I've logged in to the Windows, lower-right corner shows brief picture which indicates touchpad being disabled by pressing F6. Touchpad still works though, but in a very generic way. Also I can't open ELAN/Synaptics-settings from Mouse Properties, since touchpad is "Disabled" after logon. Any ideas? 

Answer:G505s - Touchpad multi-touch gestures not working

You will need to uninstall the current drivers for your hardware.   Once uninstalled, download and install Windows 7 drivers for the right touchpad (Elan or Synaptics) based on your notebook specifications. If you do not know which touchpad you have, you can use Device Manger to determine the Touchpad's Hardware ID, search for the Hardware ID information on Google then install the right one. Good luck.

6 more replies
Relevance 75.44%

Last week I accepted a Microsoft Windows update. Sine that update I can not get the Satellite to recognise its touchpad and the only driver updates that work are for a standard PS2 mouse. I can no longer use the bottom and side scroll features of the Toshiba touchpad. What drive am I looking for to rstore the touchpad please?

Answer:Satellite A210 touchpad scrolling disabled after Windows Vista update

You can find the Touchpad driver here:

Firstly remove the driver from Control Panel -> Programs and Features
Then download and install the latest version.

If you have Logitech mouse drivers or other 3rdparty mouse/keybiard drivers installed, remove those as well.

1 more replies
Relevance 75.44%

I'm running a Dell XPS 15 Laptop with Windows 7 Ultimate 64-bit.  My Synaptic Touchpad stopped working after I updated an academic research program called Papers.  I don't know if that program caused these problems or not, but I'm afraid of uninstalling it because I may lose a lot of data.  (Long story, it's an expired trial version, and to export the data I would have to pay a fair bit of money, which I'm trying to avoid.  Right now all I want is to be able to scroll again.)
Anyway, the pointer would just remain in the default place on the screen, and when I use the keyboard to navigate to the Mouse section of Control Panel it says it "Cannot Connect with Synaptics Pointing Device", etc.  
So I uninstalled the Synaptics software, and restarted.  Now the touchpad works fine, but without any of the vertical or horizontal scrolling capabilities that the Synaptics software had.  
So, here's the current situation: if I install the latest Synaptics touchpad driver from the Dell site, the touchpad doesn't work at all.  If I uninstall it, and reboot with just the PS/2 Mouse generic Windows driver, the touchpad works but without any scrolling options.
I updated the BIOS to A12 from A06, but it didn't fix the problem.
Thank you so much for any help and suggestions!  Let me know if you need any more info.

Answer:Synaptic Touchpad stopped working, but will run with the generic windows driver. No scrolling.

Anybody here want to take a stab at it?  Or direct me elsewhere?  Much appreciated.  

4 more replies
Relevance 75.03%

Just purchased a new Inspiron 15 3000 series laptop and booted it up for the first time today.  I am having difficulty figuring out the touchpad, specifically the scrolling.  It worked initially during set up, but then once I had that done, I can no longer get it to scroll - at all.  I have looked through all settings, and it seems like everything is right.  The drivers are up to date as well.
What can I do?

More replies
Relevance 74.21%

is the corsair CMSO4GX3M1C1600C11 compatible with  the dell 3137

Answer:Inspiron 3137 ram compatibility

Hi SYSTEM2020,
The Inspiron 3137 supports a max of 4GB memory.
Find the compatible memory modules from Crucial here -
Having said this, the corsair memory should be compatible as well.
Let us know if you have any other queries.

1 more replies
Relevance 74.21%

My touchpad cuts out occasionally for no apparent reason. The scrolling, zooming and other features will no longer work. I can move the cursor around but it will lag. I have to restart or sleep/wake up the laptop to restore the touchpad functions.
Can anyone help with this issue?

Answer:Inspiron 7350 7000 Touchpad Stops Scrolling, Zooming, etc.

Hi The_Baddboy
Thanks for writing to us.
When did the problem start? Have you made any hardware or software changes lately? 
Please update the touchpad drivers from tag# submit--drivers and downloads--choose the operating system--install the touchpad drivers 

Do provide us your system tag#, email address and name via private message,by clicking on my name in blue and then select send a private message


4 more replies
Relevance 73.8%

I?m running Win10 Pro and everything was fine until the latest Windows update.
The touchpad stopped working abruptly.
I?ve tried to uninstall and reinstall the latest driver and nothing.
Going to definitions mouse/touchpad, in mouse everything's ok but for the touchpad I just have the sensitivity option, no on/off mode, nothing.
Got to device manager >> mouse and pointing devices>> Dell touchpad>> tried to uninstall/reinstall driver and everything seems ok, but it still does't work.
Don't know what else to do, I'm thinking to reverse it back to factory settings and to Win7.

Answer:Touchpad not working Dell E6410 - win10 Pro update

Hi, which was the last update? This is different for different people.
What is your Windows build?
Windows key + R, winver

My experience- and that of some others- is a bit different, but may point to a way forward. (and note I have build 1703 as you can see from my specs).

I realised that one finger scrolling and chiral (circular) scrolling no longer worked. Two finger did. As others have found I had to use an OLDER driver (v19 is latest for Synaptics) - I'm now using v16 which I managed to find- and all features work again.

more replies
Relevance 73.8%

I'm having many issues with my touchpad/trackpad.
- Touchpad loses its function (scrolling, gestures) after using for a while or after sleep/standby mode.
- Touchpad keeps freezing, the pointer constantly stops moving for a short period, like 5 seconds (but I can still do right click) only when I use touchpad. I can still use external mouse normally.
Hope someone can help.

Answer:Touchpad issues in Dell Inspiron 11 3147 (Windows 10)

If you haven't done so already I suggest updating the touchpad driver, you may download it here.


7 more replies
Relevance 73.39%

I am using Dell Inspiron 3137 touchscreen laptop. The  laptop came with Windows 8 pre-loaded, which I upgraded later to Windows 8.1. Later again Windows was upgraded to Windows 10. Also, I upgraded my RAM  from 2 GB to 8GB Crucial DDR3L RAM.
The laptop was working fine after all this for about 3 to 4 months, when about 3 days back I thought of trying to use Windows7 on this laptop. The problem was, laptop was not booting through pen drive.
So, I went into BIOS and turned secure boot off. Also I changed boot mode from UEFI to Legacy. After that I saved the settings and did exit  from BIOS. I restarted my laptop with pen drive inserted, but the laptop stuck at Dell logo during restart..
Now, since then, the laptop is stuck on Dell logo, with half of blue bar filled, and message displaying : f2 for BIOS, f12 for boot.
No button pressing, either f2 or f12 or any other button pressing is working. Only the laptop restarts upon pressing Ctrl+Alt+Del.
I have tried draining the static by removing battery, removing CMOS battery, and using only AC Power......but to no avail. The laptop won't complete POST.
Please help !!

Answer:Inspiron 3137 POST incomplete

Are you still trying to install 7 or simply trying to return the 8.1 boot? 
If you're trying to get back to 8.1, did you ever start the 7 install?
If not, reset the system to UEFI mode and secure boot and Windows 8 should once again load.

1 more replies
Relevance 73.39%

Hi, I purchased a 3137 with Windows 8.1. Earlier this year I succumbed to windows marketing and upgraded to windows 10 after confirming with the Dell website that my laptop was compatible. Immediately I started having issues with drivers and hardware causing BSOD. I used the built in windows software to roll back to Windows 8.1. During one of the reboots in the rollback the laptop stopped at the Dell logo, it was like that for approx 4 hours before I turned it off. The laptop will no longer boot. I am unable to get BIOS or boot options.
I turn the laptop on with the power key and the Dell logo comes up. If I press Ctrl-Alt-Del it will restart so I know the keyboard is recognised. I have pressed (and held) the Fn key for no result, I have also pressed F12, F2 and Del during start and again no result. I have removed the CMOS battery and the RAM and main battery, the motherboard is giving beeps when I do that so I know it is doing the POST test.
Is there anything else I can try before I declare it dead and vow never to buy a Dell product ever again?Thank you

Answer:Inspiron 11 3137 fails to boot

What beep pattern are you hearing - single, pause, single;  three pause three, etc.?

1 more replies
Relevance 72.98%

I have purchase multiple xps 13 and inspiron 13 laptops and observe the same issues.  I tend to use the touch pad with my right hand's index finger, and click the touchpad button with my left hand's index finger.  It's a quick way to get things done.  Many in my organization do this, too and have been running into problems.
However, quite frequently (but not all the time) when I click the button with my left hand the cursor jumps to another location on the screen.  Frequently this is the lower-left corner of the screen, but sometimes it is the upper right, too. This causes different windows to come into focus, or it activates the start menu.  Really , really annoying, and it happens on both laptop models.  Our previous Lenovo Yoga 2 Pro and Acer laptops did not have this issue. 
I think this has to do with the touch pad thinking that the user has two fingers on the touch pad and moves the cursor thinking the finger jumped around the pad.  Otherwise the gestures and movement of the touchpad is fine. 
Is this a known issue to Dell?  It's really aggravating and other users in my organization are complaining as well.  I may need to return the lot (3 XPS 13, 5 Inspiron 13 machines ) and look at different hardware.  

More replies
Relevance 72.98%


I have a Dell XPS 13 (early 2013), and after upgrading to Windows 10, my trackpad doesn't scroll in any window, despite my trackpad settings being all set up for this.
I have the latest cypress trackpad driver that worked on windows 8.1.

Answer:Dell Track pad scrolling not working Windows 10

Same here, waiting for a solution...

3 more replies