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Dell MAXXAudio 4 does not have all the original features following a Windows update

Question: Dell MAXXAudio 4 does not have all the original features following a Windows update

I own a Dell Inspiron M731R 5735 laptop. I recently noticed that my Dell Audio app had been altered not long after I received a Windows update. I am using the Windows 10 operating system. Any suggestions on how to restore the MAXXAudio app to its previous condition? I like all the features of this app.

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Preferred Solution: Dell MAXXAudio 4 does not have all the original features following a Windows update

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Answer: Dell MAXXAudio 4 does not have all the original features following a Windows update

Hello. MaxxAudio is included with the Realtek audio driver. Dell hasn't released a new audio driver for the Inspiron 5735 in 2 years, and has only ever released one Windows 10 version, so no telling what Microsoft has installed. It might be the latest version from Realtek's site.
Assuming that the problem is that the driver has been replaced with a different version, here are a couple of things you can try. This might all seem a little complicated; that's because we don't know which version has the MaxxAudio that you are looking for.
Use "rollback driver" to return to the previous version of the driver.
1. Open the Device Manager.2. Expand the "Sound, Video & Game Controllers" section.3. Right click on "Realtek High Definition Audio". [If "Realtek High Definition Audio" is not in the list, but you do see "High Definition Audio Device", then skip down to step 8 in the next set of instructions.]4. Click "Properties."5. Click the "driver" tab at the top.6. Click the "rollback driver" button.

Rolling back might not work, either because there is no previous version to roll back to, or because the is no Realtek driver at all in the list. Even if it did work, the rolled back version might not have the MaxxAudio version you want. So the next instructions are for installing other versionsof the Realtek driver, that Dell has released for your laptop.
1. Open the Device Manager.2. Expand the "Sound, Video & Game Controllers" section.3. Right click on "Realtek High Definition Audio". [If "Realtek High Definition Audio" is not in the list, but you do see "High Definition Audio Device", then skip down to step 8.]4. Click "uninstall."5. Put a check mark in the option to delete the driver software, and then ok.6. Restart the laptop.
7. Go back to the Device Manager and look for "High Definition Audio Device". If you see "Realtek High Definition Audio" again, that means that there was another version of the Realtek driver on your hard drive, and Windows found and installed it. That one might be the version with the MaxxAudio you had, so check it out.
8. If in step 7, when you went back to the Device Manager, instead of Realtek you found "High Definition Audio Device", that means that Windows has removed all Realtek files and loaded its native audio driver. At this point you can install the Realtek driver, which was the only Windows 10 version that Dell had ever released for your laptop.
If it turns out that version does not have the same WavesMaxx that you had before, then it is probably in one of the Windows 8 or 8.1 drivers that Dell released for your model. There are 4 versions in all, in addition to the Win10 version. It would involve redoing the steps to remove the driver, then installing one of the other drivers, either via the normal installation process, or by using compatibility mode. Instructions and links available if you need them.

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Hi all,
i have the same issue of the other guys but on my Dell XPS 15 after upgrading to Windows 10, Maxxaudio 3 doesn't work anymore, i tried to install the last update audio driver "9530_Audio_Driver_2WNJ3_WN32_6.0.1.7525_A00" but in vain!Do you have any suggestion please?
Thanks guys!

Answer:Dell XPS MaxxAudio Not working in Windows 10

I have a xps 17 l702x.
I installed 2720_Audio_Driver_KF13G_WN32_6.0.1.7544_A00.EXE from DELL.
Maxx Audio 3 equalizer did not work.
I extracted 2720_Audio_Driver_KF13G_WN32_6.0.1.7544_A00.EXE with 7 zip.
There you will find “Maxx Audio Installer (x64).msi”.
I extracted Maxx Audio Installer (x64).msi again with 7 zip.
From there I can start maxxaudiocontrol64.exe and I can adjust the settings.

Not a perfect solution but for me it is working.
Also over a reboot.

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I am using Windows 10 version 1703.
Dell Audio was installed automatically by Windows Update.
Its version number is and it does not have MaxxAudio PRO driver.

Dell 15R 7537

Answer:Windows 10 Dell Audio MaxxAudio PRO Problem

sceryavuzDell 15R 7537
Thank you.
When Windows Update installed the Realtek driver, it was the wrong one for the Inspiron 7537.
In 2015, Dell released 2 Windows 10 audio drivers for that model:
Realtek 6.0.1. 7534
The driver packages contain the WavesMaxx software bundle. Windows Update does not always get the right driver.
Thanks for your solution, and for providing the links.

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I just upgraded my windows to windows 10 and now the audio sounds very different. When I clicked on the Dell Audio settings I am not able to access any of the the MaxxAudio 4 setting. How to fix this?

Answer:Dell 5737 MaxxAudio 4 not working in Windows 10

Sorry  I forgot to tell you  that  you need to download  Realtek card reader  also. Then go to device manager and update the Drivers. I had to uninstall Realtek High-Definition Audio Driver 2 times but now it works.  The first link is Realtek card reader and the second one Realtek High -Definition Audio driver. keep in touch

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i have dell inspiron 15 5559 i5 6th gen after resting my windows 10 then i tried to install dell audio driver, it installed but maxx audio pro not show
what can i do ?

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It's taken some hard work to get things running smoothly, since I got the Windows 10 upgrade for my XPS 8500.  Recently I have (after everyone else has) wanted to take advantage of voice recognition and use Skype or similar apps.
I have a Logitech G35 Surround-sound headset was has been great for gaming, music and movies.  It has a microphone boom which seemed a logical choice to use for speech recognition.  But it took some fiddling to sort out the various audio in and outputs.  So to see if a solution lay in the "Dell Audio" app, aka MaxxAudio 4.
When I fired it up yesterday MaxxAudio's controls and menus all functioned and got my speech recognition working great.
Then today I used the app and nothing is functional on the menus.  It doesn't show all the I/O's and says "Please Attach Audio Device".
Oddly enough headset, surround sound and speech recognition all work OK for music, games movies...the lot.
SO: what's up with Maxxaudio 4 ...maybe the Windows 10 connection?

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Hey so I have a Dell Inspiron 15R-5521 (i believe is the model) with windows 7 and I just wiped everything and reinstalled windows 7.  Everything is working pretty well other than when I plug in an auxiliary cord it doesnt play through the speakers, just keeps playing through laptop speakers and I dont have the MaxxAudio program that the computer came with anymore which made the audio much better quality too.  So is there anyway to get that program back and get my speakers working? 

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I had recently re-installed the OS and now the speakers are not sounding proper like before. Can you tell me from where to download the Waves MaxxAudio drivers from? The quickset touchkey for the Waves MaxxAudio is also not working. Please help me out with this people!

Answer:Waves MaxxAudio Driver for my Dell XPS 15 L502X.....

hardikmakadia94Can you tell me from where to download the Waves MaxxAudio drivers from?
Hello. The WavesMaxx is part of the Realtek audio driver download -- in other words there is not a separate download. To get the Realtek audio driver go to the XPS L502x support page.  Click on "Find it myself". 
Click the blue "Change OS" button to select your operating system -- but note that only Win 7 and 8 are supported. If you have Win10 use the Win7 driver and install it in compatibility mode, but you might still not get WavesMaxx as Win10 has trouble with audio and not everything audio works right in it.
Expand the Audio category and download the Realtek driver.
hardikmakadia94The quickset touchkey for the Waves MaxxAudio is also not working.
Expand the Application category and obtain the Quickset utility.
If you need more help then supply your operating system version as Gogul G  requested.

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Hello people,
My Equalizer settings are missing from Dell Audio - MaxxAudio 4. Why?
My system: Dell XPS15 laptop, Windows 7 Ultimate, 64 bit 

Answer:Dell Audio - MaxxAudio 4 - Equalizer settings not available?

Welcome to the wonderful world of Dell computers!!  When HALF the programs previously had on your computer, no longer work!! I've tried pretty much everything.
Dell "support" will just have you un-install your audio drivers via device manager and restart. It will not work. It will stay the same. Dell "support" will blame it on Windows 10 or Waves.
Your picture looks like my Maxx Audio Pro [which was fantastic when it worked!]. Now I am stuck with the "generic" audio from Realtek [no equalizer or customization!].  Here is what I see too.....................................................................................................................................

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Like a month ago there was a windows 10 update, after it was done it said that Wave Maxxaudio is not compatible.
I downloaded the newer version from Microsoft store, but that is saying "Audio driver is not up the date, please check windows update", but there is no new windows update nor realtek update.
Now when the music is playing through speakers and  plug in headphones, it'll just start playing through headphones without any notification, and i can't change it, + the sound from the headphones sounds horrible. 
i tried to reinstal the realtek, i even uninstaled the windows update, but noting is helping. 
thanks for any help :)

Answer:Dell XPS 15 9060 Waves MaxxAudio not compatible

On my systems I had to uninstall the driver and reinstall.  When I did a clean install on one system, the Windows update process installed the latest driver available from Dell for that machine.  
To do this I download the new driver and then go offline.  Use Device Manager to uninstall the device and check the box to uninstall all drivers.  If a Realtek driver replaces the device then you may want to uninstall again and should end up with a High Definition Audio Driver.
It may not be necessary to go beyond the first uninstall but up to you.  Keep track of which version is installed.
Then install the downloaded driver.  One thing I noticed when a bad configuration was at work was after inserting the headset, the UI still showed the speakers and bad sound.

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I have a brand new Dell 15 5567 laptop and am having some issues. The first issue is with the maxxaudio pro app and in general the audio output. I cannot turn on the Dimension option in Maxxaudio it is greyed out. When I connect a pair of headphones via the 3.5" connector while I can here sound I cannot turn the dimension app to on. I even connected my Bose Quitecomfort 35 Bluetooth headphones to the laptop via Bluetooth and while they work(I heard sound) the dimension was still greyed out. I then set the Bose headphones as the default device only for a message to be displayed on the maxxaudio dimension page, "Current default playback device is not supported", even though the Maxxaudio website claims "3D Audio on any headphones". Also on the playback screen "Select Audio Device" is always "Internal Speakers" no other options no matter what type of speaker set I plug into the laptop. If I plug in a 2.1 speaker set Maxxaudio shows only one option "Internal Speaker" and if I plug in headphones still the same "Internal Speaker". The laptop does not recognise the device being plugged in and so it is no wonder the option on the Maxxaudio Pro Dimension page is greyed out. The only device that was recognised was the Bose BT headphones but even when I attached a cable to these and plugged them in via the 3.5" audio connector they were not seen by the system. Any idea how I can repair this, a tad disap... Read more

Answer:Dell 15 5567 + Wave MaxxAudio Pro Issues

I am going to answer this one myself. I did a google search(much better than Bing) and came across several threads with similar issues, not the same but similar, the advice given was re-install realtek drivers, of course update if there are newer ones available but as mine were already the latest I just re-installed. To my surprise it worked. I suspect there was a setting set to off or something not loading that the re-install put to rights. Anyway all is good fo me except for my Bose BT but I can live with and to be fair not a Dell issue.

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Dell Latitude E7470, Windows 10 Pro build 1703

Anyone know why it happen and how to resolve the problem


Answer:Maxxaudio option missing/disappear from dell audio

Hi oatlife,Thanks for posting.The Maxxaudio is included in the audio driver. There is no separate upgrade path that I know of, so if updating your Realtek audio driver does not install a newer version of Maxxaudio I don't think there is another way to get it.

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Hello. I lost Maxxaudio 4 after a Windows 10 upgrade on my Dell Inspiron. I followed support forum instructions and I was able to get Maxxaudio 4 back along with the equalizer. The problem is that I lost all of the equalizer presets for music audio i.e. Jazz, Pop, Heavy Metal, Techno, Rock.. Did this happen to anyone else? Is there any way to get the equalizer music presets back? Thanks for your help in advance!

Answer:Dell Inspiron Missing Maxxaudio 4 Music Presets

I also lost the euqlizer precets. I updated the drivers available for my system,  insprion 7335 2x, still have same issue. If knows how to fix this please post.

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i'm having a problem with my dell 7359 Audio in Headphones.... the MaxxAudio Equilizer is working perfectly in external speaker but when i plug in headphones the equilizer of maxxaudio in not working ... there is sound in headphones but changing equalizer setting doesn't change any sound effects
Dell inspiron 7359 with windows 10 ,installed with latest audio drivers from dell site .;;

Answer:Dell MaxxAudio Pro Equalizer not working with headphone jack

Hello. Please see the Recent Issues FAQ. Someone else had the same problem with that model and posted a workaround solution.

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To use the volume buttons + / - on the keyboard, I just had to push it for example to increase the volume of the PC or put a song paused. Now it does not work, I have to press the "Fn" key to use these keys.

If someone has an idea how to restore the original key features?

Answer:Qosmio X870-13P - how to restore the original key features?

There are two options for function keys mode:
-special function mode (you don?t need to press FN key)
-standard F1-F12 mode

Please check which option is defined on your notebook.
You can find it when you open Desktop assist > System settings > Keyboard.

Check it and if necessary change to special function mode.

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For some reason that is completely baffling, I came home after work to discover that my audio is now being processed by the Dell Audio program. I always keep it disabled because I do manual audio editing and don't need that getting in the way of my work.
However, not only is it all-of-the-sudden doing this, but I also can't get in to the Dell Audio program to disable it. The Dell Audio app does not run (with or without admin mode), It's that MaxxAudio program that I'm now dying to uninstall. I can't find it, can't locate it in the search-bar, and can't identify it in the "Change or Remove a Program" listing.
I would love some direction and am happy to provide whatever data would assist.

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Hello there, After upgrading to Windows 8.1 i sadly found out that the MaxxAudio software is missing from my computer, is there any way to get it back? I've had it on my PC before the upgrade and i want to use it again.
Thanks in advance,-Asaf

Answer:Dell Inspiron 5521 Waves MaxxAudio driver missing

Hello. MaxxAudio is included in the Realtek audio driver package. Download and install this Realtek audio driver which is for the Inspiron 5521 model with Win 8.1.
If that doesn't work there is no other way -- no separate download for MaxxAudio.

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Since I upgraded to Version 1709, I can disable Autostart Features via Task Manager but they are Ignored and the Program is started even though it is disabled. In Version 1703 I did not have that Bug.

Program in Question: Send To OneNote Tool (OneNote 2013 installed)

In Version 1703 I could disable it with no problems at all and it stayed disabled. Since I upgraded to 1709 with each start up (boot / reboot) this tool starts also and I always have to close / disable it again... Is there something I can do to fix this?

Hint: even third party software does not help!

Answer:Autostart Features Ignored since last Features Update (1709)

You are not disabling it from Task Manager, you are disabling it through Services. OneNote comes preinstalled on Windows 10 as a app. As for stopping OneNote from starting, you just need to go into it's Config and change it to not load when windows starts.

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Hi guys I own a Nokia Lumia and I still haven't gotten the windows 8.1 update on my phone so if I update my phone by the preview for developers would I be able to get the original update on my phone? Or would I be bound to that preview because I read in its description that I won't be able to revert back?

Answer:Can i get the original windows 8.1 update after i update me phone by preview for developers?

You will get the official updates, Im not sure whether you would want to revert back to wp 8 once you get them :)

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First, sorry for my bad english, but I need your help =)

After I updated my audio driver (realtek hd audio) the MaxxAudio tab in the realtek window was lost...
To fix it, I have tried to "downdate" my driver, but I always can't see MaxxAudio.

I have also search solutions in Internet (Toshiba drivers page, forums, I have found nothing.

As I had upgraded my computer to windows 7, I have tried to install an old version of this driver which was in the Toshiba Upgrade DVD, but no MaxxAudio tab in the realtek window...

And now, I have no Idea anymore, that's why I ask you.

Answer:Can't find MaxxAudio tab in Realtek HD audio manager after update


Can you please tell us which Qosmio X notebook you have exactly?

I?m not quite sure if I understand your posting correct but you should try a system restore to an earlier point before you updated the sound driver. Or did this happen due Windows 7 update?

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Waves maxxaudio is remove by microsoft windows10 Fall Update On Dell laptop.
What to do now?

Answer:Waves maxxaudio is remove by microsoft windows10 Fall Update What to do now?

Captain Awesome said:

Waves maxxaudio is remove by microsoft windows10 Fall Update On Dell laptop.
What to do now?Click to expand...

Solved by a quick restart...Back to normal.

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My neighbour's W.8 laptop has stuck at 15% on the above auto update for about 45 mins.
Is there a problem with this update?
Not being familiar with 8 is it safe to change screens and run it in the background?

Answer:Windows 8 Features update

I had searched and found several entries re problems. Mainly audio and video drivers, but I wasn't prepared to
attempt those solutions.
However it completed after an hour and a half and then I discovered it had changed a lot of things.
IE was no longer on its tile nor desktop. I.m pretty sure we were on MSN browser, but I had put 7 or 8 favourites on to
make things a bit simple for him ( his first computer/desktop).
It seems to be displaying in full screen as there are no options at the top, but I see now that W+Z
may be the answer.
Will see him this evening.
I only went to import some photos from his camera and a CD and to put them in folders which went OK.
Hope I never get W8.
I might bring his laptop back and work on it in peace!!

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I had a popup dialog box from Microsoft to install the new Windows 10 features. It gave me 3 choices: Install right now, set a time or snooze. I picked snooze for right now so I could have time to get some info on this update. I would really rather not do it at all - my Windows 10 is just perfect for me the way it is.

Is there no way to just not do the update and not have it nag me forever to do it?

Answer:Windows 10 new features update

Type winver in the search box, then press the Enter key.
When the small window appears, advise us what the exact "Version" number and "OS Build" number is.

Is your computer running the Home or Pro version of Windows 10?
There are ways to take control over updates/upgrades with the Pro version, but I'm not sure if you can do it with the Home version.


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Can any one help me with my fresh install of windows 7 on a new drive on my xpsL501 ?
I want to replace the hard drive with a new larger one, want a fresh install of windows 7 home premium but don't have the disk that may have come with the laptop when it was bought.
I have the windows authentication code on the back on my laptop but I can't get the installation iso as Microsoft website says that the code is for a OS that came preinstalled and hence I need to go back to Dell!
I do have a DVD from DELL that says 'Drivers and Utilities' for  preinstalled software  and it says it contains Device drivers and Diagnostics.

If you could help me with
1.firstly to get hold of the win 7 installation iso or disk
2.Then do I just use the dvd with Drivers provided by Dell and update everything ?
3.Anything else that I should do.
Apologies and thanks to anyone who can help me out. :) Megan

Can any one help me out with a fresh install of Windows 7 on my Dell

Answer:Need help for fresh install of windows 7 on new drive;have no original Dell DVD :(

You should follow the instructions here to Download a Media Refresh 2011 .iso from Microsoft and update it so it has basic drivers for your hardware (e.g. USB 3.0 support): 

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I have read a number of articles describing the November / Fall update's new features which are supposed to be available. But as often as not I am unable to find them. I have found some, so I know the update has installed (and produced a BSOD to herald its presence, which I have recovered from). Among the things which I have so far been unable to find are the following:
the More submenu in Live Tiles
Cortana's Settings where I can turn on notifications of missed phone calls (on my Windows phone)
how I can enter handwritten notes with a stylus in Cortana
Edge's Main Menu setting to turn on media casting
Advice on where any of these can be found would be appreciated.

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Say goodbye to these Windows 10 features in the Creators Update

Microsoft is expected to begin the process of finalizing the Windows 10 Creators Update in the next few days, selecting a release candidate which should make its way to Windows Insiders from next week. The final update is expected to roll out to all Windows 10 users from next month - heading to PCs first, and other devices later - bringing a wide range of new features and improvements to the OS. Some of the new additions include:

An overhauled interface for sharing content
App folders on the PC Start menu
Improvements to the Edge browser, including blocking Flash content by default
Gaming enhancements, including a new PC Game Mode, and built-in Beam streaming
New accessibility features, including support for braille
New management and security tools for IT professionals, along with other security enhancements
Improved privacy features, including a new setup experience
Greater control over Windows updates
...and that's just a small sample of the many improvements and additions that Microsoft is making to Windows 10 in the Creators Update. But while all sorts of new features will be added, Microsoft is ending development of others, and removing some entirely from the OS.

The company has published a list of features that it's removed or deprecated in the update. It explained:

The following features and functionalities in the Windows 10 Creators Update edition have either been removed from the product... Read more

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i have a toshiba laptop and I updated to Windows ten a week ago and yesterday I was informed I needed to update the software on it. I selected it to update and shutdown and when I turned it on today it was updating still. (This usually happens) it did one update and then took me to a different screen and updated to 100% but it has been stuck like that for 7 hours. Intruded rebooting it but it just brings me back to the same screen and nothing's happened. Please help me
Thanks Em x

Answer:Configuring Windows features update problem

Do you see a power off button on the screen ? (Probably not) If so, you can hold the Shift key down and press that button to reboot to a diagnostic screen.
Do you have a DVD of Win 10? It looks like you will need it to do a clean install. If you don't have one, go use another machine to download the MS Media Creation Tool. Then run it, it will download and create an ISO file. You can right click on the ISO file and choose Burn Disk Image.Or if that choice is not available, download ImgBurn which can also create a DVD from an ISO file. Then boot with the DVD and start install.

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I installed the latest Windows updates this morning and my laptop is now taking an age to load.  No messages about updates installing or anything like that.
Once it finally uploads, I'm looking at the old Desktop, and I can't get the Apps screen to show.  Nor do the Settings come up when I go to the bottom right-hand corner.  
I am able to use most things I need by using the Desktop but it's obvious there's something not right!  

Answer:Since latest update, Windows 8.1 features will not load.

This may seem overly simplistic, but have you tried restarting the computer?
If this doesn't resolve the issue, go to the Control Panel and click/tap on Programs and Features.
In the upper left portion of the window click on View installed updates.
These updates are dated, so you should have no problem finding the update/s that you installed last.
Post what the update/s are.
Edit:  If there were no integrity issues found in the scan a log may not be available.

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Will it be an rt version? So I still won't be able to install any programs like origin. Any detail would be helpful please.

Answer:What features will the surface 2 update (kinda windows 10) have?

No one knows at this point - as soon as we hear any details it will be posted on the front page. Keep checking there!

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Just copy and pasted the headlines for each, check the article for specifics:

- Microsoft Edge browser extensions, optimizations, and other improvements
- A new(ish) look for the Start Menu
- Taskbar tweaks and lockscreen changes
- "Cleverer Cortana"
- Windows Hello extended to apps and the web
- New hub for digital pens
- A customizable Action Center
- Updated Maps app
- More control over when updates happen
- Improved Settings app
- Quick Assist remote help
- Easier activation of OS
- Improved security for enterprise
- Access to Linux command-line tools
- Native support for Hyper-V containers

I haven't tested the update in any great detail, but the start menu is going backwards and the loading speed for Edge doesn't feel faster. It might be faster if I could get their experimental "TCP Fast Open" feature to work. It just crashes my computer as soon as I check it, which I'm not happy with.

Answer:Windows 10 Anniversary Update: The new features heading your way

I certainly hope Cortana is usable for offline use as well.

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I installed Windows 7 and have been generally impressed and pleased with the changes. I don't know about the technical aspects, so such things as the ability to 'snap' windows into certain sizes and the new task bar previews are the main focus of such positive comments.


Unless I have unwittingly changed some settings, a recent update has changed several things which I do not like (and would like to change back!!!).

1. When several windows were running under one programme, eg several internet explorer windows were open, you could see a small preview of all windows by moving the cursor onto the programme icon in the task bar; this has now changed to just a literal description of what it is preceeded by an icon corresponding to the relevant website/programme. This is terrible! The whole point of the preview is because it's usually unclear what you've got open, and now some are all but indestinguishable!

2. When you 'snap' a window it used to show a transparent preview of how the window would be resized; it's now a distinctly uncool blue haze.

Any help would be great. I hope to God these aren't permanent updates as they are definitely two (or more!) steps backwards.


Answer:Has a Windows 7 update removed good features?

It has nothing to do with updates (unless you downloaded a graphics driver. Check Windows Update history. Advice: Don't download drivers from WU.)

I suspect your Aero has become disabled. There are a few causes and we can help you fix it. Hopefully with minimal effort.

To troubleshoot Aero, right click the desktop and choose personalize. Near the bottom should be a troubleshoot Aero link.

If that's not there, let us know. Take a screenshot of Windows so we can see. You can use Windows snipping tool. Start menu search box, type snip. It will show up.

Please fill in your system specs with at the very least, graphics card and motherboard, in case we need to help you with drivers or whatnot.

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I bought an Inspiron One 2020 loaded with Windows 8. I upgraded it to Windows 10. I've replaced the system board and now appear to also need a new hard drive. If I replace the hard drive and need a fresh copy of Windows 10, will I be able to get it activated? I can't find the original Windows product key anywhere. Is this something that Dell may have somewhere associated with my Service Tag or Express Service Code? Is there any other way to find the original Windows Product Key?

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As I plan to reformat (or refresh) my computer soon via W8.1 settings menu.. I was wondering if I would have to enter my W8 key again or install W8 then do all the updates. I couldn't find any information on this on Google nor Bing. I also asked a couple of friends about this and they didn't know either.

Answer:Windows 8.1 w/ Update 1 reformat with original W8 key

Hello McTickle, and welcome to Eight Forums.

It depends. Did Windows 8 come preinstalled on your OEM computer, or did you install a retail copy of Windows 8 on the computer?

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when will windows 10 original release..not technical previews..

Answer:Windows 10 original update released???

when will windows 10 original update release??

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We?ve come a long way since we launched DirectX 12 with Windows 10 on July 29, 2015. Since then, we?ve heard every bit of feedback and improved the API to enhance stability and offer more versatility. Today, developers using DirectX 12 can build games that have better graphics, run faster and that are more stable than ever before. Many games now run on the latest version of our groundbreaking API and we?re confident that even more anticipated, high-end AAA titles will take advantage of DirectX 12.

DirectX 12 is ideal for powering the games that run on PC and Xbox, which is the most powerful console on the market. Simply put, our consoles work best with our software: DirectX 12 is perfectly suited for native 4K games on the Xbox One X.

In the Windows 10 Fall Creators Update, we?ve added features that make it easier for developers to debug their code. In this article, we?ll explore how these features work and offer a recap of what we added in Windows 10 Creators Update.

But first, let?s cover how debugging a game or a program utilizing the GPU is different from debugging other programs.

As covered previously, DirectX 12 offers developers unprecedented low-level access to the GPU (check out Matt Sandy?s detailed post for more info). But even though this enables developers to write code that?s substantially faster and more efficient, this comes at a cost: the API is more complicated, which means that there are more opportunities for mistakes.

Many of these mi... Read more

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Say goodbye to these Windows 10 features in the Fall Creators Update

The Windows 10 Fall Creators Update is just around the corner. The upcoming feature update is purported to sport the "1709" version number. It will also feature accessibility improvements, hardened security, enhancements to Windows AutoPilot management tools, and Microsoft account recovery directly via the lock screen, among other things.

However, there are a number of existing features that are getting removed or deprecated as well. Now, Microsoft has published a comprehensive list of features that are no longer in active development and will be removed in future updates; the company did the same before the rollout of the Creators Update. This has been done to allow customers and IT professionals to consider these changes and make future plans accordingly.

The list of removed and deprecated features is as follows:

Removed features

3D Builder
Enhanced Mitigation Experience Toolkit (EMET)
Outlook Express
Reader app
Reading List
Screen saver functionality in Themes
TCP Offload Engine
Tile Data Layer
Trusted Platform Module (TPM) Owner Password Management
Deprecated features

IIS 6 Management Compatibility
IIS Digest Authentication
Microsoft Paint
RSA/AES Encryption for IIS
Sync Your Settings
Screen saver functionality in Themes
System Image Backup (SIB) Solution
TLS RC4 Ciphers
Trusted Platform Module (TPM): TPM.msc and TPM RemoteManagement
Trusted Platform ... Read more

Answer:Say goodbye to these Windows 10 features in the Fall Creators Update

Windows 10 Fall Creators Update: Removed Features - gHacks Tech News

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Since installing the windows 10 features update couple of months back, I am having trouble with my audio. There is a problem with the speakers when playing audio, I think it could be a problem with the RealTek audio driver as I uninstalled it and tested audio with the Microsoft HD audio driver and there are no problems, however the audio is so quiet. I have tried everything from BIOS updates, uninstalling and reinstalling the realtek driver, lots of troubleshooting and nothing has worked so far. When I play any audio the sound starts off fine, for example I'm watching a Youtube video and the sound is perfect, but when i drag the slider along to skip a part of the video the sound starts to crackle. It's difficult to explain the sound it makes but it sounds like there is too much bass or like it's under water. I had no problems with the sound before, even when I installed Windows 10 for the first time the sound was still perfect. I just noticed this problem ever since i had a recent update for the Windows 10 features update.

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Windows Update needs to offer an .iso creation tool once the current version of Windows has been in use at least 30 days. Some users need an .iso file that can reinstall or repair install Windows on another computer or offline. With the official Media Creation Tool site now only offering build 10240 at least provide a tool controlled by Windows Update.
Give Windows Update the ability to do a ESD to ISO using the downloaded files on the computer. Windows update can determine when the user has passed his 30-day "evaluation" period for the currently installed version of Windows and turn on the feature under Windows Update/Advanced Options. Set to Always On when Windows is set to receive insider builds since the period between new insider builds is shorter than 30 days.

This is to provide functionality lost by the withdrawal of build 10586 and later .iso files from the Media Creation Tool sites.

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When I purchased my HPE-180t, it came with certain Adobe products already installed as part of the package I bought.  After updating to Windows 10, it became necessary to reinstall Adobe Premiere Elements 8 and it's asking for a code that did not come with the discs. What do I do?

Answer:Re-installing original software after Windows 10 update

Windows 10 normally will not do that unless the application is too old.  Adobe Premiere Elements 8 appears to be from  2009, well before Windows 10.  You might need to get a newer version.

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does anyone know where the default language is set in the registry so I can change it back.

After some update, I don't know which one, some updates are installed in French and my system is original US English with SP2.

I would like it returned to original without a complete re-install.

Thanks all for your time


Answer:windows update in different language than original install

Try this one:

Interet Explorer > Tools > Windows Update > Change Settings > from there select the correct language

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Hi there,
does someone knows about this issue?
means as well te delivery for thoose ones is not possible due several Quality reasons
heard that since april16 this issue is common public at DELL?

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i'm missing good features from my Bluetooth
for example i can use my smartphone to directly stream music to the laptop
or use smartphones modem to access communication text and call

i tried using windows 8.1 and windows 7 suite
windows 8 won't just start it appear nothing i check process and it just close

for windows 7 it says its not for this OS *for obvious reason*

btw bluetooth is Qualcomm Atheros AR3011 Bluetooth 3.0
driver version installed

it is working fine and pair ok with smartphone
but alot of missing features.

unlike when it was on windows 7

Answer:Missing Bluetooth features after windows 10 update from windows 7

Did some searching... Happened to find THIS thread. I downloaded and inspected the driver file. The good news is the driver INF file includes your hw ID USB\VID_0489&PID_E02C. Though it's an older driver


Worth a try as original thread says it works on Windows 10. Though your problem may be with specific Bluetooth profiles (each BT profile provides different functionality and same profile must be supported on both PC and your portable BT device to get the function to work). Create a system restore point before you install.

In worst case, at least USB BT adapters aren't expensive.

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hi all

First I know this has been asked a many times but no solutions seems to work for me. I have a bunch of stuff going wrong and all seems to related to each other.

I am running Windows 7 Home Premium 64 bit.
That is how the problem progressed:

1. I was trying to enable Telnet service and found out that 'Turn Windows Features on/off' in Control panel > Programs and Features is a blank list.

I checked on internet and i found out that it means my windows update wont be working as well so i check it:

2. Windows update gives the error 80070002 and it does not check for updates.

3. Again check net and it said to run sfc/scannow in command prompt (as administrator). I did it. and it gives error 'Windows Resource Protection can't execute the command'.

I have tried everything. I have tried:
msconfig.exe to enable/disable services and restarting and rechecking.
Uninstalling my Avast Antivirus.
Running MS Fixit tool.
I have checked disk check in advanced startup options.
Deleted 'C:\Windows\SoftwareDistribution\Download' contents and recheck the Windows update facility.
Nothing works. I dont have Windows CD coz my laptop came installed with windows.

Thanks for reading. and helping

Answer:Windows Update and Windows Features dont work.

Welcome to SevenForums,

Please try this suggestion and let us know how it goes:
Windows Update error 80070002


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I ordered Dell original Battery from Flipkart. The package looks original. It has Dell logo on it. When i opened the package it has a Spelling Mistake "Li-iom" instead of "Li-ion" and it has PPID of DP/N F287H. The Text on the battery is small and much detailed as on my previous old battery. So i want to know is this original?

Answer:How to check if Dell battery is original for Dell Inspiron 5520?

You'll have to ask the vendor - from the sound of it, it is third-party.

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A Dell customer service advisor recently suggested I buy a new battery to fix a problem with my battery not being recognised at system startup nor charging when the adapter is plugged in.
Despite my AC adapter being the original adapter that shipped with my computer, the new battery still fails to charge. I receive a message informing me that the AC adapter type cannot be recognised (quickset). Furthermore, in what can only be described as an outrageous step, this message informs me that Dell will throttle my machine ("your computer will run more slowly") and then battery will not charge.
Clearly there is an error in the adapter hardware (most likely related to the well known one wire technique for battery verification)  meaning it cannot be recognised by the computer. I was therefore incorrectly informed to buy a new battery that neither solves the problem nor is of any use as it cannot be charged. Is this how Dell treats their customers?
I propose two solutions which Dell could offer me:
1. Send me a new, working 150W adapter compatible with my XPS 17 as a gesture of goodwill following the incorrect sale of a new battery at great expense which failed to solve the problem.
2. Provide a way to circumvent the faulty charger verification process. This is crucial for two reasons. Firstly the adapter is the original adapter that came with my computer so to verify its authenticity is not necessary. Secondly, Dell has zero right (non, whatsoever) to force consumers ... Read more

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i got a battery from authorized dell service center.
But i can see the differences between my old original battery and the new one.
can anyone tell me whether the new one is original or not?
How to find it out?

Answer:DELL STUDIO 1555 battery - need to know whether its original dell product

Only the seller can tell you.  Contact the vendor.

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So I tried installing update-1 for Windows 8.1, however KB2919355 wouldnt install correctly. Luckily Microsoft released new Windows 8.1 ISOs with update 1 included, and I thought its always better to reinstall the whole system afresh, as I prefer to do so at least once every year.
I managed to get one of these ISOs, specifically: Windows 8.1 with Update (multiple editions) (x64) - DVD (English), then copied the ISO contents to bootable USB and managed to use it for formatting my laptop and installing a fresh operating system.
During the installation process I used a generic key (Bing windows 8.1 generic key and you will find one), then once the system is installed I was able to successfully activate it using my original Windows 8 upgrade key that I purchased for $15 during a promotional period late in 2012.
Today my brother was trying to do the same on his Surface Pro which comes originally with Windows 8. He used a tool to extract the product key from his system, however using that key to activate Windows 8.1 with Update 1 didnt work. We managed to use another tool called RWEverything to extract the actual key from the ACPI, and that key worked correctly to re-activate Windows. My brother gained around 8 GB on his Surface Pro after doing a clean installation of the system.
I hope this information is helpful to you guys. If you are not a MSDN subscriber, unfortunately I cant talk about where to get the ISOs from as it might be against the forum policy, but this is just to let... Read more

Answer:Clean install Windows 8.1 with Update 1, activate using original Windows 8 key

I really wish MS would just put these ISO's on their downloads web site. They've gotten the validation process down, needing valid keys, for installing. I would really make some of us techies lives so much easier if they did.

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i am running windows preview build 10166 i want to know how i can update to the original windows 10 when it releases

Answer:How can I update from Windows 10 Preview to original Windows 10 when it releases on my phone?

You will have to go to the setting app, system, phone update. Basically, you will do the same thing that you did to install 10166

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Do MS consider Android O and IOS 11 features in making new features in Windows 10 upcoming updates?

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My daughters Dell 1520 Inspiron laptop has begun to work strangely over the past week. First she noticed it wouldn't go into hibernatre mode. I can't get the windows update program to run, it open in IE and then says "it cannot display the webpage." Then the start toobar at the bottom went to a "grey" colour and her wireless internet wouldn't connect (or I coudn't get ethernet to work either) - searching for IP address all the time. Browser seems to be redirecting to other pages as well, not the ones we are searching for. Also when the grey toolbar showed up her sound went. Sometimes if she is lucky when she reboots the normal toolbar returns with sound and she can connect to the internet. We have run several programs - spybot search and destroy, malware bytes, and superantispyware - all have found problems and fixed them, but system problems still remain. Have run a hyjack this file and will attach. Any help would be greatly apprecaited :0) Thank You!Logfile of HijackThis v1.99.1
Scan saved at 11:29:39 AM, on 5/31/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Running processes:
C:\WINDOWS\system32\spoolsv... Read more

Answer:system slow, features not working - audio, internet, windows update etc....

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Last week, we shared the Windows 10 Fall Creators Update has begun rolling out to customers and we highlighted some of our favorite features for people who love and use Windows every day.

Windows 10 is running on more than 500 million monthly active devices and continues to gain momentum in enterprises, small businesses and education organizations with 90% growth in commercial devices year over year. In a recent Forrester survey of 482 enterprise global decision makers, they reported that 34% of company-issued PCs are running Windows 10.*

Today, we?re excited to share more about the security and management enhancements we?ve made that empower our commercial customers on their journey to digitally transform and support their Modern Workplace with Microsoft 365. We?re also providing more detail and guidance to IT administrators about how the Fall Creators Update will roll out to our customers in the coming weeks.

Top 10 Security & Management Features in the Fall Creators Update
The cyber threat landscape today requires an ongoing and relentless focus on security, and IT administrators need tools that help them prevent, protect, defend and respond to threats as well as modernize their workplace to empower employee creativity and productivity. Here are a few of our top enhancements for IT in the Fall Creators Update.
Windows AutoPilot is a new cloud service that makes it possible for any PC to be enterprise-ready, with a simple self-service out of box user experi... Read more

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I am having an issue where the windows features under Internet Information Services/World Wide Web Services/Application Development Features will not install.  Specifically those which are clicked on when one clicks on ASP.NET.  All necessary versions
of ASP.NET are installed.  IIS 7 is installed.
In the Event Log there are two errors which are shown in conjunction with this problem.
1. Unable to install counter strings because the SYSTEM\CurrentControlSet\Services\ASP.NET_64\Performance key could not be opened or accessed. The first DWORD in the Data section contains the Win32 error code.
The error code is: 020000000E0E0000
2. Installing the performance counter strings for service ASP.NET_64 (ASP.NET_64) failed. The first DWORD in the Data section contains the error code.
The error code is: 02000000C9120000
I am thinking that the performace key is somehow not accessable due to some security feature.

Answer:Turn Windows Features on or off Application Development Features

I appreciate the replies, but it has nothing to do with running as administrator.
I solved the problem by turning IIS off all together and reinstalling it with the features I needed.

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In Windows 8.1 Update 1, Microsoft is adding password-protection to User Account Control, so every time you wish to install a new program or launch a system utility you need to provide the administrator password.

At this point, it turns out that the password is being required no matter if you own a standard or an admin account and, what?s more, you need to provide it every time you?re trying to perform a task which requires administrator privileges.

While this could be a pretty good addition to Windows?s security arsenal especially if you leave your computer unattended and you?re afraid that someone could make changes to the system configuration, there are a few shortcomings right now which could hopefully be fixed before Update 1 hits the shelves.

For example, you are asked for the admin password every time you?re trying to make system modifications, although it would make more sense to write it down just once for the active session.

At the same time, there are no options in Control Panel right now to disable password-protection and the classic pre-defined user access levels do not allow users to remove the password.

What?s more, basically all users need to input the password, no matter their account type, so both standard users and administrators need to comply with the same requirements, even though it make much more sense to give the latter more control of their settings.

Hopefully, Microsoft will improve this feature before Windows 8.1 Update 1 is relea... Read more

Answer:Windows 8.1 Update 1 Build Features Enhanced User Account Control Protection

I hope window 8 haters will start to like it now ....

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Hi guys,
finally i fixed all my problems on my XPS 15 with MAXXWAVE by downloading and installing this driver: Audio_Realtek_W814_A01_Setup-2FM7N_ZPE.exe
1) Download the file here
2) Install it without uninstall anything and restart Windows 10/8
3) Enjoy it

Answer:How to Fix all MAXXAUDIO issues on Windows 10/8

This driver is really old....

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I do not have the original version of windows 8.1 can i upgrade it to windows 10 for free?

Answer:My Windows 8.1 is not original, can I update to Windows 10 for free?

Yes if you mean it is the pro version you have.

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Hello Dell Support Team,
I completely lost Waves MaxxAudio in my Dell inspiron 5559 Windows 10 Laptop.Tried Realtek Audio driver installation many times as well as Dell quickset.But nothing changed to my way.Is there any chance to get it back?

Answer:Waves MaxxAudio is missing after Windows 10 AU

Hello. We are getting reports from several people about audio problems caused by Microsoft updates. Here are my suggestions:
A. Use Windows System Restore. Find a date from right before the problem and use that date. See if it resolves the problem. But even if it works, Windows 10 will probably reconfigure the system again to bring back the same issue.
B. Try other Realtek driver versions. Dell released 3 for your model, which can be found here (WT = Win10). To install an older driver, first completely remove the newer one.
1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).2. Expand the "Sound, Video & Game Controllers" section.3. Right click on "Realtek High Definition Audio". 4. Click "uninstall."5. Put a check mark in the option to delete the driver software, and then ok.6. Restart the laptop. Because you removed the Realtek driver files, Windows will install its native audio driver, named "High Definition Audio Device". 7. Go back to the Device Manager and look for "High Definition Audio Device". If you see "Realtek High Definition Audio" again, that means that there was another version of the Realtek driver on your hard drive, and Windows found and installed it. So  keep uninstalling & restarting until Realtek no longer appears under Sound...Controllers and "High Definition Audio Device" appears in its place.
There is also the driver that y... Read more

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I am unable to use the mic in my headphones with the laptop at the moment. With the headphones plugged in the 9360 just defaults to the inbuilt mic which is terrible.
Ever since a driver update, (I can't remember which), the maxxaudio popup that allows you to choose your mic input stopped appearing and the audio sounds very flat.
I need assistance in this situation as it's dells responsibility with regards to MaxxAudio, as it seems I have no other choice of audio driver.

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Relevance 51.66%


I was install Win 7 x64 on my Satellite A300-1EG (was Vista x32) and when I was install Realtek hd audio driver I not found volume boost options(bass bosst and terrible boost).

If not turn on this options sounds not good quality but now Realtek control panel don?t have this options.
What can I do?

Answer:Windows 7 MaxxAudio issue on Satellite A300-1EG


It?s not know to me if Realtek changes something in the Win 7 version or if there is a big difference between the Realtek HD audio manager for Vista and Win 7 but I think you should try to download and to install the Realtek HD audio manager from Realtek driver page?

12 more replies
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I have 4 Dell PCs in my home network, an XPS8500, an XPS8700, an Inspiron 3647 Small Desktop, and an Inspiron 17 laptop. All were running Windows 8.1 (64) and were upgraded to Windows 10 (64). After the upgrade I started having audio problems with the XPS8700 and the Inspiron 3647. The included the audio increasing in level  every time I started an application that used audio (Hulu, Netflix) or a flash video on youtube until I turned it back down and all the Maxxaudio settings were missing in the Dell sound manager (or the Sound Manager wouldn't even load on reboot.I tried manually uninstalling the Realtek audio driver from Device Manager and reinstalling but that had no effect. After communicating with Tech support I downloaded the most current audio driver package for Windows 10 from the Dell support page for each PC and ran the appropriate one on each system. The package completely uninstalls the driver and reinstalls it and the Maxxaudio software.Now audio is working correctly on both systems and all the Maxxaudio functionality has returned, except EQ presets can only be accessed from the Speakers/Headphones control panel in the Windows' Sound Control Panel (which appears to be some kind of Windows 10 glitch (or "feature"), which hopefully Dell or Microsoft will be fixing in a future audio driver update.

Answer:Realtek audio driver and MaxxAudio after Windows 10 upgrade

As I mentioned, the Inspiron 17 and the XPS8500 both worked fine after upgrading them to Windows 10, but since you asked the XPS8500 I would have to assume is still running on the Windows 8.1 Audiomaxx install, I updated the Realtek driver on that PC via Microsoft.

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After a failed Windows 10 Update, the laptop will not boot. I tried SAFE MODE and since then the machine just stays black. I cannot get it to boot!!
I have tried:
- Holding down power 10 seconds and trying again.
- Spamming F12, F8 keys to no avail.
- Holding CTRL+ESC and then plugging in AC and still nothing! Just a black screen!
Please help me! Machine is well out of warranty now.

Answer:Dell XPS 9550 Black Screen, no Dell logo after failed Windows 10 Update

Can anyone help me on this?

1 more replies
Relevance 50.84%

After a failed Windows 10 Update, the laptop will not boot. I tried SAFE MODE and since then the machine just stays black. I cannot get it to boot!!
I have tried:
- Holding down power 10 seconds and trying again.
- Spamming F12, F8 keys to no avail.
- Holding CTRL+ESC and then plugging in AC and still nothing! Just a black screen!
Please help me! Machine is well out of warranty now.

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I have bought a Dell Battery for my laptop - XPS L502X today.The battery fits perfectly well, and doesn't have anything to suspect on it.But wanted to know whether its original or not.Find below details of it:JP-061YD0-48630-4BI-F07M-A028400mAhR1122J-733B052R796-9021Also, is that true that every time I buy any Dell product, I need to post it here to know its Authenticity.?If available, please provide the web-page where we can check the product authenticity ourselves.

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hello all I have a dell inspiron 1000 laptop that I got in 04 and it is time to do a hard drive format and reinstall. I did not purchase the recovery disks when I bought my pc and I dont need to backup my laptop. I did build a pc a couple of years ago and purchased windows xp sp1 and I am wondering if I format my hard drive would I be able to use this xp cd to reinstall using the product key on the underside of my laptop. both my dell laptop and the copy of xp i got when building my other pc are service pack 1. Or should I go thru the hassle of trying to order new recovery disks from dell. and we know that there service is dismall at best. any tips and guidance would be grateful. thanks.

Answer:No original xp cd for dell but want reinstall have another xp cd

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Hi Guys,
I just bought a new Laptop (Dell Inspiron 15) but it does not keep charge i.e Before i sleep i charge it to 100% and shut down my laptop, but when i wake up in the morning and switch it on it says battery low.
Is my battery genuine,
my batter number is: DSH2016032120053
Model: 3521
Made in China.
Please i need to know if the problem is the battery or not by checking if it is genuine. Thanks alot

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Relevance 48.79%

Windows 10 update take long time. I think it's to large anyone know size and interesting features which must be know

Answer:Size of Windows 10 10041 update size and features

Update is god

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Computer seem to take forever to load and become usable. The computer runs for a long period and then stops and it can then be used. Have run Advanced System Care 6 and also Spy hunter and Reg Hunter. The programs find some errors but do not solve the slow start

Answer:dell D1BQZ81 to it's original condition

Pressing Ctrl-F11 on boot will bring up menu options. From there, you can run a System Restore and when prompted, restore to Factory Settings. Keep in mind, you will lose all data and all programs that you have installed since the system was setup in December, 2005.Detailed information on the Restore Partition here:

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I want to bring my pc back to the original setting that came with the pc. I have burned all files and folders that I want to keep and put them on DVD. Do I need to disconnect my exterior HD and Printer before I do this process? Also I have the cd's for reinstalling the programs that came with the pc but the operating system is saved on the HD.
I am a bit nervice about it but there is so much junk on my pc and it hasn't worked properly for some time now it seem like the best thing to do. Any suggestions on how I should proceed

Answer:restore dell xp to original setting

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Relevance 48.79%

I've noticed broken fonts in Dell Command Update on my Latitude E6440, so I can neither update software or drivers nor uninstall command update. 

Could anyone help me resolve this issue? 
Additionaly, I have WiDi issues, but I'd like to resolve them by driver update. Unfortunately, I can't update anything using provided utility due to broken GUI.

Answer:Can't update, repair or uninstall Dell Command Update on Windows 10

victor.istomin,Thank you for notifying us about this issue. I have sent an email to the drivers team to resolve the page. For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.You would click my name in blue, then on the next page in the upper right corner, click the words "send private message"

1 more replies
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Recently Windows updated my Intel HD Graphics 630 driver. A few days later the same driver was released on Dell's driver support page.
Is there any correlation between Windows Update and Dell's drivers? Who does update the drivers Microsoft themselves or Dell needs to release the driver to Microsoft?
As this is the first time when Windows updated the driver is this how the Intel HD Graphics drivers are to be kept up-to-date via Windows Update?

Answer:Windows Update vs Dell Update - Intel HD Graphics 530/630 Driver

Referring to the Intel HD graphics driver.
Windows gets code from Intel for the driver and they will implement it in the OS. Dell also gets code from Intel and will release it. Also, Intel will post the driver on their site to download. You can uninstall the Microsoft driver if you choose and install the Dell update driver. 

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Relevance 48.38%

Hi everyone,

After not recieving the AU from Microsoft I took a look at winver I noticed that my PC has never received or installed an update since the original Windows 10 build (Version 10.0 or build 10240).

I began to investigated and noticed that Cumulative Update KB3185611 keeps trying to install however Windows Update always fails to install this update giving me this error:

"There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:"
No error code is provided.

I took a look at setuperr.log within the Windows.BT folder and this is the only error present.

Error SP CSetupPlatform::ResurrectNewSystem: Cannot resurrect new system.: Win32Exception: \\?\C:\$Windows.~BT\Sources\NewSystem.dat: The system cannot find the file specified. [0x00000002] __thiscall UnBCL::FileStream::FileStream(const class UnBCL::String *,enum UnBCL::FileMode,enum UnBCL::FileAccess,enum UnBCL::FileShare,unsigned long)[gle=0x00000002]

I would really appreciate if anyone could help me out with this issue, as i'd like to move up to the AU :-)

Please let me know if you need any more info.

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Relevance 48.38%

Hi everyone,

After not recieving the AU from Microsoft I took a look at winver I noticed that my PC has never received or installed an update since the original Windows 10 build (Version 10.0 or build 10240).

I began to investigated and noticed that Cumulative Update KB3185611 keeps trying to install however Windows Update always fails to install this update giving me this error:

"There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:"
No error code is provided.

I took a look at setuperr.log within the Windows.BT folder and this is the only error present.

Error SP CSetupPlatform::ResurrectNewSystem: Cannot resurrect new system.: Win32Exception: \\?\C:\$Windows.~BT\Sources\NewSystem.dat: The system cannot find the file specified. [0x00000002] __thiscall UnBCL::FileStream::FileStream(const class UnBCL::String *,enum UnBCL::FileMode,enum UnBCL::FileAccess,enum UnBCL::FileShare,unsigned long)[gle=0x00000002]

I would really appreciate if anyone could help me out with this issue, as i'd like to move up to the AU :-)

Please let me know if you need any more info.

Answer:Unable to update from Windows 10 original build (build 10240)

Hi, it's always worth just searching for the error message.

You can try this first:
Windows Update - There were some problems installing updates (0x80240025) : Windows10

My version:
Try booting to Safe Mode and renaming the C:\Windows\SoftwareDistribution and C:\Windows\Catroot2 folders
(Use search in C:\Windows\ to find Catroot2)

You could just append -old to the folder name.
Note: You will lose your update history).

Then restart.

Anniversary upgrade:
Note that it is widely reported a good number of users have experienced a number of problems when this has been applied. (E.g. search for 'windows anniversary problems').

Therefore before you do that upgrade, take additional precautions and start using disk imaging if you don't already. Everyone is strongly recommended to do so here- so many benefits. E.g. Macrium Reflect (free) + its boot medium + external storage.

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I bought used Latitude D630. There is battery where is text: Dell recharge Li-on battery model TC030 (battery cell made in Korea). And white sticker where is bar code and text "KR-0U8735-71763-DA3X". Is that original battery and how I know how many cells (and capacity) included that battery?

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Hi Admin

I bought a dell battery for my laptop Inspiron N5110  from a store last week, I requested them for a original battery and my back is almost 2-3 hrs and its fine... My questions is whether my battery is original or duplicate and how can I check this online or tell me the status.
Its part code  is  CN-04YRJH-48630-67S-O19O-A04  AND the DP/N  04YRJH    Made in china
Please help me and they give me this with 1 year warranty and they telling that its original.So please check and reply.



Hi sudheerguy,
Thank you for reaching out to Dell Community Forum.
This is a valid Dell battery.
However for warranty information, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address, so that we can check and confirm.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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my dell latitude 10, which is still in warranty will not run a system recovery at all, it fails and gives me an error code every time, I have a win 8 recovery backup I made on usb and on dvd as well, I also have a backup I did with dell backup and recovery on dvbut I get the error code every time, after many days of trying to factory re install I decided to call dell and ask for a copy of the original factory installation media. Cannot Believe it, no way they will not give me it not even as a good will gesture, said it is a software problem not a hardware problem and not covered by warranty. How can that even be possible

Answer:dell original manufacturer installation media

If you are still within your warranty period you can click the link below to request backup media.
Request Backup Media and Recovery Disc-US/CANADA ONLY
If you are located in any other country other than the US and Canada you will need to contact support in your area to obtain the disk. There may be a small fee.

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It's a Dell XPS 400. I want a copy of the original software in preparation for possible future needs. Dell says they won't sell me replacement disks unless I can provide them with an original order number, original customer number and maybe even convince them I am the original purchaser. The service tag alone is not enough. *

I would use a generic Dell-branded Windows XP installation disk; but, this is 64-bit Windows and there aren't drivers on Dell's site for anything but 64-bit--and I don't have a Dell-branded 64-bit XP. For those who don't know, a Dell-branded copy of Windows XP will install and run on any Dell system. That may be the case with Dell-branded 64-bit Windows XP also; but, I don't have a Dell-branded copy of 64-bit Windows XP.

I've imaged the drive; but, having the original stuff would be preferred.

Does anyone know of a way to get Dell to sell me this software or of any place else I could get a Dell-branded copy of 64-bit Windows XP?

* Someone brought me this computer for data recovery a year ago and won't come back and get it.

Answer:I'm not the original owner so Dell will sell me nothing for this computer.

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25 # activation code will not work with xp pro academic edition.Now what do I do?

Answer:cannot find original Dell xpinstall disk

You can ask if a friend can lend you XP Pro CD, as long as you use your own genuine CD key.You can order an XP CD from Amazon :

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I just bought DELL 5558 i7 labtop and the battery only lasts for 2 hours
I need check if it is original or not cause the new battery should stay 4 hours
Here is the ID of my battery please help

Answer:Check if my DELL 5558 battery is original

Thank you for writing to Dell Community Forum.
Please update the BIOS to the latest available version from our Dell Support Site.
The above serial number is a valid Dell battery.
Please private message us the service tag of the system along with your email id.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
Regards,DELL-Akshatha MSocial Media and Community Professional#IWork4Dell

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Hi plz check my dell battery num .. I have some doubt has 19 digits only on it ..
Kr-x284g-62219-3tx-bors   please check this number and say ..will be very thankful .  

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Kindly confirm whether the battery J1KND is original or not.
The barcode has : CN - 04YRJH - 48630 - 66O - O26F -A04
Also it has KC 2016.06 and DP / N 04YRJH
Thanks in advance.
If you could provide a logo that would be great..

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I am trying to reformat the Dell to its original setting, I pressed F8 and it does not give me the option Repair Computer or Dell Factory Image Restore as stated be Dell. I tried contacting Dell but my warranty expired last year, now they want to charge $50 just to scan. Any help is greatly appreciated.

Answer:Dell 1535 Reformat to Original Settings

Here is the support site for the Dell Studio 1535 laptop.

Go here and start reading at page 267.


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It's performance is not good what can I do please help me guys
And it's is i7 processor and 2.50GHZ to 2.60 GHZ

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Hi, I'm trying to start up my dell inspiron with windows 7, but everytime it's leading be to a blank blue screen.
I'm currently trying to restore it to it's original manufacture settings, but the f8 or cntrlf11 isn't working. Is there another way to do it without the cd? My toshiba would do it I just pressed 0 l, is there a similar way for inspiron?

Answer:Trying to resinstall my dell inspiron to original factory settings.

Pulled from the web.

For Vista or Win 7

If your operating system is VISTA / Win 7, press the F8 key when you see the Dell logo. It will take you to the advanced boot menu options, which include 'Repair your Computer'. Select that option and enter your password if asked, then you will see a list of options like 'system restore' and 'command prompt'. The last option says 'Dell PC restore', or something along those lines. Select that option and follow the instructions on the screen.
If in both cases, the Factory default doesn't work, then your laptop's factory image defaults partition has vanished (i.e., been corrupted / deleted). In this case you will have to reinstall the operating system with the CD or DVD shipped along with the laptop. Follow the link below to install windows XP Pro on your own.
Start the computer.
As the computer starts, press the F8 key until the Advanced Boot Options menu appears on the screen.
Press the down arrow to select Repair Your Computer on the Advanced Boot Options menu, then press Enter.
Specify the language settings that you want, and then click Next.
Log in as a user who has administrative credentials, and then click OK.
Click Dell Factory Image Restore.
In the Dell Factory Image Restore window, click Next.
Click to select the check box for Yes, reformat hard drive and restore system software to factory condition.
Click Next. The computer is restored to the default factory configuration.
When the restore operation is completed, click Finish... Read more

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How I can recover original partition layout with recovery partition contains original windows with drivers?
Now only find tool named "Dell OS Recovery Tool". But this tool make usb stick with some tools that removes recovery partition from my SSD and install clean windows 10 without drivers.
This not useful for me.. 

Answer:Dell XPS 13 9360 Original hard disk image

Did you make a Win 10 Recovery drive?

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I bought this laptop but the owner had installed some pirated version. I want to reinstall the original genuine window but the problem is the product key is not clearly read from sticker and original cd is also corrupt. Please help me how to fix it.

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I need to purchase an original Dell Precision 5520 laptop battery.
Li-polymer 3-cell (56 Whr) with ExpressCharge: Dell P/N YWYV6
I recently bought my 5520 with the 97 Whr 6-cell battery which occupies the space for the SATA hard drive.  I contacted Dell sales to buy the 3-cell but they do not have one available.

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I want to wipe my 3 year old Dell laptop clean and reinstall the operating system, drivers, etc. Can someone point me to a procedure that will make this as trouble free as possible? What disks should I have on hand, what drivers, etc should be backed up, how many "Hail Mary"'s I should say.

Answer:Dell laptop- wipe clean/ reinstall original

First, if you haven't done a clean install before, check out this guide so you're familiar with what's going to happen. It's a good step-by-step with screen shots.

You can download the drivers from the Dell web site in advance and burn 'em to a CD, or you can use a driver tool like DoubleDriver or Driver Magician or DriverMax (I can personally recommend DriverMax; I've used it, it's excellent!). You can then burn the backed up drivers to a CD, put 'em on a USB flash drive, whatever. Obviously, you'll need your Windows install disc, and you might want to consider creating a Windows install disc with the all the latest updates and service packs 'slipstreamed' in to it. That way you don't have to spend the time to install 'em all later; they get installed when installing Windows. You can also slipstream your drivers in to the Windows install disc, but I haven't done any slipstreaming with drivers so I can't really comment on it. But slipstreaming the service packs and updates is actually really easy. You can use a tool like RVM Integrator to easily slipstream updates and service packs into your XP disc. The developer has some 'pre-built' update packs available; download 'em from this link. Info, FAQs, and how-to's can be found there also. Unless you bought a new XP install disc fairly recently, yours probably contains SP2, so you may want to slipstream SP3 into it. You can download X... Read more

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Greetings to ALL
My name is Sergey and I am from Ukraine
I bought battery for my Inspiron 17R (7720).
I would kindly request any DELL Technical Support / Liaison to assist me in knowing the battery which I bought is genuine DELL or NOT ?

This battery has Dell part number Y3PN0 - for this DP/N Google search shows another type of battery. Cells made in Japan but first two letters in serial number are KR, which are mean that cells from Korea. Seller insist that battery is original, but I am not sure, because laptop switching off when has 76% (after 36 minutes of working) - and switching off immediately, without saving any work.
My old battery has DP/N 911MD
Thank you in advance.

Answer:How to check, my new battery is original or not for Dell Inspiron 17R (7720)

It looks original, but that date code indicates it was made in May 2013, so it's not a new battery - hopefully it came at a steep discount relative to the cost of a truly new battery.

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I just recently gave my laptop for service and doubt that they have replaced my battery with another. Can you please check if my battery is original with the serial number on my battery. Its a dell inspiron 5558 . Battery serial number - KR-007G07-71275-58C-A0UZ-A00

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I want to know if the battery of my dell laptop original or not.i have replaced the battery recently .
model number of Laptop - Inspiron N5050
in the  battery health it is showing my battery is performing normally.
The part number of the battery is 4YRJH
Please verify if the battery is original or tell me how i can verify it.
Thank you

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my hard drive is broke with a 0146 error. so im going to buy a new hard drive from dell.if i buy a new one and i have a drivers and utilities disc that came from the computer can use that to get my operating system from the disc to the new hard drive.. or does the operation system come pre installed on the new hard drive?i have a dell inspiron 15r windows 7

Answer:original Dell Drivers and utilities cd and a new hard drive

If you can still boot with your old hd you should create an image with disc imaging software and then restore it on the new drive. If you cannot, then you will have to install the OS on the new drive from scratch.

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