Computer Support Forum

Dell 8700 USB 3.0 ports show "high speed"

Question: Dell 8700 USB 3.0 ports show "high speed"

Hello to the forum. This topic has been discussed in the past, but having read them all, I have not found a solution. All six of my USB 3.0 ports operate at "high speed" instead of "superspeed". My machine is Dell 8700-3312/ i7 4790/ Win 7 Pro 64b/ Board OKWVT8 AO3/ Intel PCH Z87 Chipset/ BIOS Version AO9. Per some of the "solutions" that I have read on this topic, I downloaded and installed latest Intel usb driver which is; Intel USB 3.0 eXtensible Host Control which did not correct the issue. In transferring data to and from various USB devices, my read/write speeds have averaged 50 MBps. Various USB3.0 flash drives averaged 40MBps. Three WD My Passports, all USB 3.0 devices, have gotten as high as 75-80 MBps. These speeds agree with the Device Manager information on the ports, and they all seem to be working at USB2.0 speeds. It makes me wonder if there is not an OS issue. On the aside, I have an HP Pavilion laptop with Win 7 home 64 with two USB3.0 which are also operating at "high speed". Could Win 7 (possibly with Microsoft's diddling updates) be a common denominator here. Hope someone has some insight on this issue.

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Preferred Solution: Dell 8700 USB 3.0 ports show "high speed"

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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EDIT: Rewritten for clarity
On Realtek ALC3861 Audio Driver (ver., A00) for Windows 10, there is no longer a button labeled "Show Meters" under Speakers/Headphones > Maxx Audio Pro in the bottom right corner (please see attached screenshot). This button in previous versions of the driver for Windows 7 opened a new window with sliders to balance front and back speakers in a surround sound setup.
What I did:
Updated my OS from 7 to 10 and updated the Realtek audio drivers accordingly - to the above mentioned version.
What I expected:
The "Show Meters" button would be present in the newest Realtek driver.
What really happened:
Upon upgrade to the newest driver, the "Show Meters" button disappeared.

I have reinstalled the newest driver multiple times with no avail and tried the driver from Windows 8.1 and the default driver from Realtek with worse affects (Dell Audio window is missing most elements/drop down options, etc)

If anyone would know how to address the issue, if this is intentional, or who to escalate this to, I would appreciate it.

Answer:Latest Version of Dell Audio is missing "Show Meters" button. (Windows 10, Dell XPS 8700)

I feel that I should be more observant. In Control Panel > Sound > Playback > Select the Realtek device > Properties > Levels there are the exact changes I need. I don't know why I didn't notice until now. Could explain why there was no "Show Meters" button in this release but I thought Windows 7 also had the same leveling and there was the leveling in Dell Audio as well.
I'm still going with a new sound card from Creative however, seen a super nice $70 one that looks awesome and seems to have features to match.

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Dear all~
I am at this website.

Answer:"slow speed" "natural speed" do not show

First step: please post a link to the exact page of that website that you're on.

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Back before I re-installed Windows 7, I would get this message whenever I plugged my Ipod in: "hi speed USB device attached to a non hi speed hub" and synching would take an absolute age. The funny thing though is that my PC is high speed USB capable. I ignored it for ages until I recently re-installed Windows. Voila! my problem was solved and when I plugged in my Ipod, all was good. I got no message and synching was as fast as it should be.

Until now.

I just plugged my Android phone in, and Windows said it couldn't find drivers for it, so I set it to automatically find them, which it did. As soon as it registered my phone, I got the dreaded "hi speed USB device attached to a non hi speed hub". Now when I plug my Ipod in, I'm getting that message again and synching has gone back to a snails pace. I went back and changed the "Automatically find drivers" back to the default setting it was on, but that has changed nothing.

What's up here, and how do I fix it? I'm using the same USB port the whole time and my PC is clearly capable of utilizing high speed, it just seems that plugging in my phone has done something to screw it all up. Any help would be MUCH appreciated as it will save me running off to work in the morning without my new podcasts cause synching is too slow.

Operating system is Windows 7 32bit. It doesn't seem to be a hardware problem, so I'll hold off on listing all of my specs unless something thinks i... Read more

Answer:"High speed USB device attached to a non high speed hub"

Is this a custom build or a store bought PC? Have you tried updating the Chipset / USB drivers?

If that doesn't work try going to Device Manager and Uninstalling the USB drivers (Windows will automatically Re install)

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Any way to speed up my extremely slow machine? Task Manager always has, for example, "System" at a high % of RAM, always in red zone, but I read online that that's okay, that it just means that what the system isn't working on is referred to as the RAM that isn't being used, but everything is so slow during every step of work, every little step is slow, resulting in too much frustration. If Task Manager has all the answers when it comes to where the RAM is going, is this high % of "System" process really okay? Any way to alleviate any issues? I already googled how to make the system faster which mainly resulted in my uninstalling a lot of unneeded programs but I still don't remember the computer being this slow before Windows 10, for example, even if that may be unrelated.

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Some days my XP is so slow to load websites that I have to restart my IP several times. Some days my IP loads just fine. Lately I have noticed that I have more problems in the afternoon. Could it be my high speed cable connection?


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Hi I've heard of ways that one could "tweak" their cable connection by editing the registry...and by other means...

If you know a site where I can speed up my downloads could you please post it here? Thanks.

I use a Motorola SB4100 and i've already been to

Answer:"tweaking" your high speed connection...

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I had the post earlier of the laptop I found, a Dell XPS M1210, that would require a new OS installation. I had a disk for Windows XP Home Edition 2002 Service Pack 1, with the key number. I tried to boot it up and it said it couldn't because the version of XP on the laptop was newer. It said I could but would lose all data and programs, I figured that was OK. So I went and installed it, but "wireless" doesn't show up when you right click on Network connections. And to make things worse, I'm no longer able to connect to the internet through the Ethernet cable I had hooked up and was using previously. I figured maybe I did need a newer version of XP, so since I don't have an internet connection anymore, I burned the program Autopatcher 2007 to a disk and ran it on the laptop. But it still shows the same thing under Network Connections. And even though it was suppose to include service pack 2 or 3, on the laptop under system info it still says service pack 1. How do I get the wireless option on Windows XP? And I have a feeling the wireless reader I think Dell had on their computers, Intel wireless, I may have deleted with the new OS installation? Also, to boot the first version of XP, I had to change the boot order to go to disk first. It is still asking me this in a black screen but can't remember how t oswitch it to not go there first, if that will make a difference. I hope this makes sense and isn't too confusing. Anybody have the answ... Read more

Answer:Installed Windows XP onto a Dell laptop but "wireless" option doesn't show up un Drivers for XP... burn them to a CD or DVD if you have DVD ROM, or copy them to a USB stick since USB should be functional under universal driver  and then you can manually install the network drivers and anything else that is missing or running generic drivers to replace with correct ones for better performance.

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Hi all,

I'm puzzling this one. In the folder options when I choose 'view' the radio button to show the hidden files is missing. I've already checked the registry at the HKLM/Software/Microsoft/Windows/CurrentVersion/Explorer/Advanced/Hidden

and everything seems ok (value for 'Type' is 'group' etc.). Using the XP tweak (Kelly's corner #155) shows the hidden files, but the button still missing.

Another thing that I encountered with was that from the start menu the "Help and Support" not working. Again, the registry seems fine, and the process is activated (started). This came up when I tried to use system restore option - with no success.

Virus scan didn't find alerts of any kind

To make a long story short- below is the log file of HiJackThis. Please review it and reply if you see something to be concerned with for repairing my computer.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:36:54, on 21-Dec-08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\McAf... Read more

Answer:missing "show hidden files" button + "Help and Support" not working from start menu

Ok I found the answer (after quite a lot searching), as follows:

1. for the 'Hidden files' radio button - I used methods 1 and 2 from here-

2. for the helpcenter I just reinstalled it as described here -
note that the file 'dataspec.xml' is needed to be available for this, and it can't be done directly from the XP CD. The thing that worked for me was to insert the XP CD, and use the file that in my computer (C:\) and afterwards another file on the CD.

Again, all this happened with no virus detection, so I believe that there is no infection. However, if someone has remarks on the HiJackThis log I've put, feel free to add them.

Have a nice day,


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The hard drive is a Western Digital 320 GB that I've had plugged into this computer before (and worked). Then i got a virus and had to do a recovery of windows.

Ever since then I can't get windows to recognize/show it in my computer. I just "disabled" and "enabled" it in device manager to no effect. I have a C, D, and E drive which are: two partitions on the hard drive, and then the CD drive (respectively).

So i'm stuck, not sure where to proceed since it's obviously not the hard drive itself, I use it on my xbox all the time. What next?

Answer:External Hard Drive doesn't show up in "my computer" but does in "device manager"

Does it show in Disk Management ? ?
Right clik My Manage...then Disk Management.
Find the drive...right clik it and select Properties.
Report back with your findings.

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Hi all

Ill cut to the chase.

What I am asking is someway of turning the Entire Windows Desktop/Screen "Black and White" not simply High Contrast.

I am one of those unfortunate ones, like many, that suffer from quite severe migraines from time to time. Couple this with frequent headaches, sometimes daily. This obviously isnt helped by the fact that my hobby and career are both in IT. I have tried every possible solution to alleviate the headaches. Lay off certain foods, make sure to have a balanced diet. Turn off any strong lighting around my computer screen, remove any strong colours from the desktop etc......

Windows XP / Vista have tried to address this issue with the accessibility wizard, where you can select the High Contrast Options to take any strong colours off the screen. Unfortunately this still doesnt get rid of everything.

When you make any major changes or "logoff" in XP/Vista, the screen fades to "black and white" for a short period. If you know what I am on about, thats the effect I am after.

More than likely a black and white layer is laid over the desktop to create this effect, unfortunately you would not be able to access anything underneath.

I need a fully functional XP machine in complete black and white.

On old CRT monitors you were able to remove the colour, making the screen B&W, but with alot of LCD screens this function is not available.

If anyone has any ideas, you would be helping so many people.

Any assist... Read more

Answer:Turning the Windows Desktop completely "Black and White" not just "High Contrast"

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I right clicked on the Taskbar and checked Quick Launch and hit the Apply button. This put the Quick Launch toolbar on the Taskbar with the Show Desktop and Internet Explorer icons. I deleted them and now I can't duplicate this action. I can get the Internet Explorer icon back. But I can't get the Show Desktop icon back.

Does anyone know how to get the Show Desktop icon back on the Quick Launch toolbar.



Answer:How to get the "Show Desktop" icon back the "Quick Launch" toolbar

Go here!.htm and go down to where it says 'Restore Show Desktop Icon'. Download the exe and run it.

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Recently, one of my service host processes in the task manager showed about 13% CPU usage on my i7. I manually restarted each service in its list and found my problems: Application Information refused to stop on its own, but User Profile Service, which takes Application Information down with it, solved my CPU drain. Yesterday, the windows services locked me out. When I tried to stop the problem services, I got "Error 1061: The service cannot accept control messages at this time." Fearing a virus, I tried to run Malwarebytes, but it gave me the same error message. I managed to run it in safe mode, but this did not solve the problem. As of now, I have a CPU drain and no apparent way to stop it. Can anyone help?

Answer:Services "Application Information" or "User Profile Service" high CPU

Arsenurderer said:

Recently, one of my service host processes in the task manager showed about 13% CPU usage on my i7. I manually restarted each service in its list and found my problems: Application Information refused to stop on its own, but User Profile Service, which takes Application Information down with it, solved my CPU drain. Yesterday, the windows services locked me out. When I tried to stop the problem services, I got "Error 1061: The service cannot accept control messages at this time." Fearing a virus, I tried to run Malwarebytes, but it gave me the same error message. I managed to run it in safe mode, but this did not solve the problem. As of now, I have a CPU drain and no apparent way to stop it. Can anyone help?

Hi Arsenurderer and welcome to Tenforums.
Let's get the virus possibility out of the way:

RKill Download
Post the log that pops up upon completion.

Run "Scan" of ADWCleaner
Downloads - AdwCleaner - ToolsLib

Post the scan log

If you're around now, wait for my response - do not reboot, and do not run "Clean".

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I use XP Pro....
I keep my audio files in folders. And I don't know why every now and then when I open these folders all the files show in "Tile mode". I hate that and always convert them all to "List mode". But in a few days they go back to all showing in "Tile mode" again.

Is there a way to make all the contents of folders Always show in "List mode"?

Answer:Make folder contents always show as "List" not "Tiles"?

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I have a DELL PIII Dimension which I've had since 1999 and was wondering if this PC has what they call a "high speed" 2.0 USB port or not....??? Attached is a "snapshot" which I took from my control panel.

Is this one of the "high spped" or "enhanced" 2.0 USBs?

Thanks in advance


Answer:Is this a "high speed" 2.0 USB...???

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I have an XPS 8700 with AX210 Speakers. The speakers are set up correctly as I can play music thru them fine. The problem I am having is an intermittent 1 or 2 second weird noise as if someone is drumming rapidly on a piece of wood. Then it stops, and may not occur again for quite some time. It is
low in volume compared to the music or the Windows sounds, but it is annoying as the dickens. It seems to occur more frequently when I am using the laser mouse, and I don't recall it ever occurring when the machine is sitting idle. Does anyone have any idea what might be causing this or what I can do to troubleshoot this? Thanks.

Answer:Weird Soft "Drumming" Noise from Speakers on XPS 8700

Do you have any wireless devices around the speakers? Cell phone, blackberry, Tablet, Android?

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Hi guys,

as most of you will be aware with the show desktop feature in the windows, which in the system tray on bottom right of your screen.

I need a tweak or registry edit to make it do "Win + M" Minimize all Windows, instead of "Win + D" show desktop.

Reason is it hides my gadgets and docks, while Win + M keep those on the desktop and just minimizes the windows.

any help would be really appreciated.

Thanks, and sorry mods if i posted my first post in the wrong section. please move it to right section.


Answer:Windows 8.1 "Show Desktop" to "Win + M" from "Win + D"

Welcome to the Forums.

You could post a request here:
Post New Requests Here -

Please read the rules before posting.

The Mod on that forum and others there use AutoHotkey as well as other programming tools. But ahk should be suited to the task. If someone knows an existing freeware that already does it, they will suggest it. Your request sounds like the type of thing they would take on if there's no existing freeware.

Edit: Donations are voluntary. Nobody on DonationCoder twists your arm even if they write a small custom utility for you.

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Need the aforementioned drivers.  I have installed virtually every driver available in the Driver download page inc Control Vault and cannot get the two driver mentioned.

Any help would be appriciated 

Answer:Need drivers for Dell Latitude E6520 "Broadcom USH" & "Mass Storage Controller" Windows 7 64 Bit

Check under Security for the Broadcom Unified Security Hub (USH - probably a print/biometric reader) for the device that best matches your hardware:
The other "mass storage controller" ... go to Device Manager, right-click the device in question, Properties, Details tab, change dropdown to Hardware Ids and give me the the VEN and DEV ID's (do the same for the above USH device if the driver linked does not work).  

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Hello all, 
I'm sorry if I'm putting this in the wrong forum,,I'm new to this,
So, today I tried to install my brother's 3T seagate expansion hardrive..with no luck. I read to remove fast startup, so I restarted my computer and got a black screen telling me no bootable drive is found. I tried hitting F1 several times, to no avail, then tried the options given in F2 resetting boot setting does nothing..I have also tried F12 diagnostic and it finds nothing wrong. When I purchased this computer I wasn't given a boot CD and I really regret never making one now. Is there anything that can help me get my files back? I have a bunch of music (my own) and photos (also my own) I'd love to recover.

Answer:XPS 8700 windows 8.1 "no bootable device found" H E L P

How many hard drives are internal to the system?

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To whom it may concern,
I would like to set my default to my Bluetooth headset for meetings.  FYI-I currently have a microphone issue and it doesn't work.   I am thinking if I can default to my Bluetooth, then I can by pass the laptop's microphone issue and still have meetings via webex or Google hangouts for example.
I am able to "connect" the computer and LG HBS760 successful.
However, can't seem to tell the computer to recognize the blue tooth as it sends the sound the computer fine (not the Bluetooth), however, the audience cannot hear me talk back because of the microphone issue.  Hence... trying to swap the default sound to the Bluetooth.  
My Troubleshooting steps... 
1) I went to control panel, then "Sound", then "Playback" ... and nothing was listed.  According to the LG Bluetooth help... it said I should see several things displayed, included a "Bluetooth Headset" option... then I should be able to click it as the "default device".
Please advise me :)


Answer:my Dell Latitude EE6530 - I would like to set my "Sound" "default" to my Bluetooth headset for meetings

DaveSteph11 I went to control panel, then "Sound", then "Playback" ... and nothing was listed.  According to the LG Bluetooth help... it said I should see several things displayed, included a "Bluetooth Headset" option... then I should be able to click it as the "default device".
Hello. Even though a headset seems like a single device, to Windows it is 2 separate devices: a playback device (headphones), and a recording device (microphone). So for the mic to become active, you have to go to the Recording tab and make the Bluetooth device the default.
DaveSteph11I am able to "connect" the computer and LG HBS760 successful.
But if you do not see your Bluetooth microphone in the list of recording devices, then the headset still is not paired or connected correctly. That is a radio issue outside my area which is audio, so someone else will have to help with that.
When you reply back you should say which variety of Windows is on the laptop. Dell supplies Bluetooth drivers for every Windows from XP through 8 on the Latitude E6530, so if 8.1 or 10 is your operating system it could be the cause of some issues.

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I have a HSP56 MR modem. However, my connection speeds over a telephone line to my ISP rarely exceed 30,000. Should I indicate that the “Maximum Speed” under “Modem Configuration” is 57600 or 38,400 bps. This is confusing to me. Thanks. {redoak}

Answer:Solved: What "Max Speed" to choose under "Modem Config"

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We used to have "stereo mix" option that enabled streaming audio recording without having to have the audio playing through the speakers. How do I do that now? What replaces that capability? Who makes my sound card? Why is that not readily available somewhere in Dell land? I can't believe forum searching found pretty much nothing on this.

Answer:Latitude E6530 Windows 10 no "stereo mix" option for sound input device, only "high definition audio device" with Microsoft driver and unknown manufacturer.

aj_chicagoWho makes my sound card?
Hello. The audio chip manufacturer was IDT.
aj_chicagoWhat replaces that capability?
IDT doesn't have "stereo mix", so I'm not sure how you used to have it on the E6530. IDT has an equivalent capability that it calls Rec.Playback. That can be found in the list of recording devices, after the IDT driver is installed.
aj_chicagoHow do I do that now?
Dell doesn't support audio on an E6530 that has had Win10 installed. The IDT company went out of the consumer audio business long before there was a Win10 OS, so there is no Win10 IDT driver for that model. Your computer is currently using the Windows native audio driver, which, as you say, does not support a stereo mix kind of feature.
You should be able to install the IDT driver for Win7 by installing with compatibility mode.
1. Download and save the audio driver to your desktop or any convenient location on the hard drive.  [There are two "formats" on the driver's page. Scroll down to the 2nd one, named "Hard Drive" format, and download that one, not the 1st one named "Windows Update Package".]2. Double click on the new folder to extract (unzip) the driver files.3. The extractor wizard will create a new folder for the driver files. It will be at "c:\dell\drivers\xxxxxx". Write down the exact location that the wizard creates. 4. If the driver begins to install automatically, halt (cancel) the installation.5. Browse to the dri... Read more

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I have a Client right now who attempted to fix his laptop's hard drive for some reason, and has contacted HP to use a HP system Diagnostics installer, supposedly, to successfully remove a BIOs password on his system. Now he's attempting to use this program again, with the error, "This computer already has 4 Partitions, Additional Partitions cannot be created." Constantly showing up in response. In spite of this, when I check my clients' Disk manager only 2 Partitions are Shown, with no other additional Partitions, nor hints of a recovery Disk or otherwise in the slightest available. If anyone can figure out what is either causing this, or possibly how I can remove these additional "partitions," I would greatly appreciate it.

For Specific Details, his is a 250GB SSD HP Pro book 6570b laptop with Windows 10 Pro, and nothing else so far in terms of additional OS's. Just Noting this Down here in case It might be a Manufacturer's hardware defect, or possibly something similar.

Answer:"This Computer Already Has 4 Partitions", Yet only 2 Show/"Exist"

Not all partitions show in disk management. Go to cmd prompt and type diskpart then see what you get for the following:
Microsoft DiskPart version 10.0.16299.15

Copyright (C) Microsoft Corporation.
On computer: MACBOOK

DISKPART> list disk

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 113 GB 0 B *

DISKPART> select disk 0

Disk 0 is now the selected disk.

DISKPART> list volume

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
Volume 0 C MacBook NTFS Partition 106 GB Healthy Boot
Volume 1 D ReFS Partition 6144 MB Healthy
Volume 2 Recovery NTFS Partition 450 MB Healthy Hidden
Volume 3 FAT32 Partition 100 MB Healthy System

DISKPART> list partition

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Recovery 450 MB 1024 KB
Partition 2 System 100 MB 451 MB
Partition 3 Reserved 16 MB 551 MB
Partition 4 Primary 106 GB 567 MB
Partition 5 Primary 6144 MB 106 GB


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need help with 2 alerts: 1- "high disc usage" 2- "high memory usage IE". ? What triggers these alerts and how to "correct it ? os windows 7              thanx

Answer:need help with 2 alerts: 1- "high disc usage" 2- "high memory usage IE". ?

is the high memory usage ie coming from a antivirus program like norton or avg?

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This week I'm at my in-laws -- and doing routing maintenance on their computers and wireless network -- which includes thorough bumper to bumper scanning of their computers for a variety of things. While doing so with their relatively new Dell laptop I encountered the infamous and incredibly annoying Browser Helper [??] that Dell, in a deal with Google, is installing on new computers.

This "feature" is incredibly annoying when ultimately encountered during the loading of a legit web page. It takes what is presumed to be a mis-typed URL or one that doesn't resolve in the DNS (domain name server) -- including from embedded ad banners -- and instead of returning a standard DNS error, it redirects the browser to a Dell web page with Google search box and a host of click-through adverts. My ISP's home page (which I was using to get to my web mail) was triggering this before the web page could completely load -- as were some web pages on Newegg before that.

Took me a while to sort out what it was as Spybot S&D, Adaware and Hijack This didn't find it (at the least I didn't recognize it in the Hijack This log). Turns out it's not that difficult to get rid of -- but Dell/Google don't make it plainly obvious.

Here's the fix:

Close Internet Explorer (important!)
Fire up the Control Panel
Go to "Add or Remove Programs"
Look for one of these programs (they've used several different program names):
"Browser Addre... Read more

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In Windows XP, fully updated, I have several folders full of mp3's and want to see the bit rate and duration. I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

But all the figures in the "Duration" column appear to be in "hours" and "minutes", so I see "00:04" or "00:03", but what I want is "minutes" and "seconds".

Any thoughts as to how to change this?

Answer:Solved: Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

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May I know is it possible to show domain user's "Display Name" instead of "User Logon Name" as owner in print queue? Our company's domain using generic "User Logon Name", i.e. 001, 002, 003 and so on, each "User Logon Name" will have personalized "Display Name", e.g. Mary, John etc., but a problem is when a print job printed by a user is hold in the print queue of a network printer, other users won't know who is it (the owner of the print job may shown as 001, 002 etc.) and so not able to ask that user to remove the print job. Any ideas? Thanks a lot!

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I am running Windows XP SP3, fully updated, on an Acer lap top PC.

I have several folders full of .mp3's and want to see the bit rate and duration. To do this I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

The two new columns appear, but the format of the "Duration" column appears to be "hours:minutes", so I see "00:04" or "00:03" for most .mp3's, when what I want to see is 'hours:minutes:seconds", e.g. "00:03:45".

This also happens for video files (.avi files), e.g. all my episodes of "Heroes" (sad, I know) have a duration of "00:42" instead of "00:42:xx".

Here are two pictures showing the problem with the .mp3's. The first is of Explorer showing the Duration as "Hours:Minutes":

The second picture is of the properties window of the first .mp3 in the list above:

I copied some .mp3 files to another (old) PC on my home network, and it displayed the duration field correctly:

Also, the properties window correctly shows the duration also:

I'm not the only person to have this problem. I received a private message from a member of another forum where I posted about this problem several weeks ago. That person also has the same problem with the duration field.

The tech guys on that forum were unable to find the source... Read more

Answer:Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

* bump *

Tricky, this one!

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Hi Team,
I am checking the laptop "New Inspiron 15 5567 Laptop"  for the past 1 month and it is not available "In-Stock"
Please let me know when will the laptop be available.
Boopalan J

Answer:When "New Inspiron 15 5567 Laptop" will be available "In-Stock" in

It looks like you have to buy from CompuIndia and that all depends on when they can get them as it seems Dell doesn't sell directly but through 3rd parties.  

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Hi, we have regularly been buying Dell AC adapters from Dell partners but have seen several different model AC adapters which look like genuine products but instead of the normal p/n on the label beginning with 0 (ZERO) , it starts O (LETTER). Is this a telltale sign that the product it a counterfeit?
Here are 2 examples of this that I have found from other sellers online (please click on the images in the listings to see what I am referring to):

1) Dell PA-19:
2) Dell PA-4E:

Answer:Dell AC Adapters with Leading "O" instead of "0" in their p/n - Genuine or Fake?

They look like dell parts to me. I cannot fully verify if they are fake or not without knowing what computer they are supposed to be used on. You would need to call the Dell Spare Parts Department in the UK for verification.

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I have 2 Dell 780's that I would like to reset to factory using the Dell Recovery partition.  These are Windows 7 64bit Pro machines.  The units have 3 partitions, diagnostics, recovery and OS.  I have followed instructions to start the recovery process and can successfully get the units to boot to the standard windows restore options page, but the expected last item "Dell Factory..." is not do not see Dell Backup and Recovery is nothing on the C:\ partition I wish to retain and want to do a clean (re)install, ideally on a formatted drive.  I would like to keep the recovery partition functionality intact so this can be done again.  I rather not do an upgrade where I get left with a windows.old folder and other unused folders in the root directory.Related:1 - I think I read somewhere that recovery can only be done once.  Is this correct?2 - Does recovery also include the Cyberlink software?3 - From where is the System Recovery tools run?Also have seen this:

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I heard a "pop" noise and it went off., will not start up. Can someone please help me on this matter. Thank You

Answer:XPS 8700 "Pop" Noise

Thank you for writing to Dell Community Forum.
Please follow the troubleshooting steps from the below link:
Please private message us the service tag of the system along with your email id, along with the results from the above steps.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
Regards,DELL-Akshatha MSocial Media and Community Professional#IWork4Dell

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I was working and I heard a "Pop" noise it went off and will not start back up. Could someone please help me in finding a solution to my problem, Thank you

Answer:XPS 8700 "Pop" Noise

POPS are usually failed components. You would need to determine what failed, and this is not easy. It could be anything, but a failure in the power supply would be the first thing to look at. If under warranty, contact Dell. If not, contact Dell Out of Warranty Service or take it to a local repair shop.

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Anyone know if there is a similar feature, or plugin in Internet Explorer 9, like Safaris' "Top Sites" or Operas' "Speed Dial" pages?

Top Site:

Speed Dial:

Answer:"Top Sites" or "Speed Dial" for IE9?



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My office just upgraded, and I can no longer use Windows XP. On this system, I was able to add a separate taskbar to facilitate quick access to commonly-browsed folder locations on our vast network, and another one expedited the launching of useful programs and lists. Each task on each taskbar was represented with a big custom icon to save eye strain. I had them installed in opposite vertical margins, and they were set on auto-hide to keep them out of the way when not being used. Just move your mouse pointer to the left or right margin, and BAM! Sorry for the cliche, but I really got used to the convenience of what I had set up, and I just don't think I can be as efficient without anything comparable.

Now there appears to be nothing comparable in the Windows 7 GUI, and it's making me sick with rage! I see only the option to put a "toolbar" on an existing "taskbar", and no option to create any additional taskbars! This cramps up your one-and-only taskbar, plus the tiny toolbar access buttons require way too much precision for anything that's supposed to be quick. When you've figured out how to bring up that ridiculous button, the list that it yields is small enough to cause painful eyestrain - nothing efficient, much less cool about this at all! I have seen customization options in other OS GUIs that may have resolved some of these issues, but I see none such in W7.

I have tried every google search string that I can think of, and found... Read more

Answer:Need to add "TASKBARS" (MSese for "Launchpads", "Docks" NOT "Toolbars"

Several possibilities here: Second taskbar in windows7? [Solved] - Windows 7 - Windows 7

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Relevance 76.26%


When our website users click on an html attachment embedded on a web-page in IE9, the download manager will not display the "Open" option. It will only display "Save" and "Cancel" which our users don't like, having to save the
html document in a folder to open it. Whereas, when downloading attachments like pdf, word etc. all three options are displayed. 

Is there any setting to tweak , which will display all the 3 options for HTML attachments as well?

Answer:IE9 download manager will not display "Open" option (only "Save" and "Cancel" is displayed) for downloading HTML documents.

As you know, the Open-Save-Cancel dialog box helps you prevent your computer from affecting by virus while downloading. 
So I suggest you test to reset all zones to a lower level temporarily and then please attempt to download this html attachment again.

However, since you can normally download the other documents, I suspect there is some restriction in the website which you are trying to view. I recommend you to contact the administrator of that website if possible.
could you please send me the link of the website from where you are trying to download the html attachment?

are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

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I got my dell few days ago. Installed it with Samsung EVO 850 SSD 500 Gb and Kingston 8GB PC3L - 12800 SODIMM.The Windows 10 Home OEM home is installed on HDD 1TB so I decided to use Samsung Data Migration software to clone the data to SSD. However, the OS crashed and decided to install a fresh Windows 10 Enterprise to SSD and deleted the previous OS on HDD using diskpart.Now after Installing Windows 10 Ent OS files. Every after BIOS run, I got BSOD errors "MEMORY MANAGEMENT" + "Page Fault it non paged area" + "IRQL NOT LESS OR EQUAL" 

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I am infected with this crap and have used the following tools to try to get rid of it:
Windows Defender, Unible PowerSuite (SpeedUpMyPC, Registry Booster & Spyware Protector) and Norton's One Button Checkup and WinDoctor.

Not sure if it's related, but my DISPLAY is locked at 640 X 480.

Atempted the 5 Step Process before posting and Panda ActiveScan froze and crashed after scanning 59253 files, but not before identifying 28 spyware files.

Here's my extra.txt log from Deckard's:

Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.

-- System Information ----------------------------------------------------------

Microsoft Windows XP Home Edition (build 2600) SP 2.0
Architecture: X86; Language: English

CPU 0: Intel(R) Pentium(R) 4 CPU 2.80GHz
Percentage of Memory in Use: 36%
Physical Memory (total/avail): 1277.95 MiB / 810.39 MiB
Pagefile Memory (total/avail): 1516.89 MiB / 1165.44 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1930.88 MiB

A: is Removable (No Media)
C: is Fixed (NTFS) - 37.21 GiB total, 18.7 GiB free.

\\.\PHYSICALDRIVE0 - ST340014A - 37.25 GiB - 1 partition
\PARTITION0 - Unknown - 39.19 MiB
\PARTITION1 (bootable) - Installable File System - 37.21 GiB - C:

-- Security Center -------------------------------------------------------------

AUOptions is scheduled... Read more

Answer:Netsky Worm-Popups-The Three Icons - "Error Cleaner" "Privacy Protector" "Spyware..."


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I have a Dell XPS 8700 and need to test some USB devices under USB 2.0 speed. When I try to plug the USB 2.0 device at the back USB 2.0 ports, the device will appear or attached to Intel USB 3.0 xHCI host controller under Device Manager. I need to uninstall the Intel 3.0 driver just to be able to see my USB 2.0 device under Intel EHCI controller. 

Can anyone help?

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I'm on Lumia 520 and "Cyan" update and it takes a lot of time to open up an app and show those dots like everytime. is it only for me or is this a common problem?

Answer:My phone gets a lot of "Loading..." and "Resuming...", is there a way to make phone speed up?

My 1020 does that as well it's so annoying, maybe the newer phones don't suffer much.

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Ok, so im new here so hey everybody..

to the point: my laptop is "stuttering"/lagging/skipping.
whatever you wanna call it its doing it.
my video/music/and cursor skip every second for a splt second it starts on start-up and dont stop til i turn my laptop off. it happens in a pattern its not random, ive done checked my drivers, spyware, and m RAM is good.. so can someone please help me? ***could it be because my battery wont hold a charger? so it has to be hooked up to the charger at ALL times or it dies Example: is the charger not got the "juice" to run the laptop by itself so it studders/skips..*** i dont know if this has anything to do with my problem but i ran "event viewer" and found this : The following boot-start or system-start driver(s) failed to load:


OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz, x86 Family 6 Model 14 Stepping 8
Processor Count: 2
RAM: 502 Mb
Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 224 Mb
Hard Drives: C: Total - 39723 MB, Free - 23484 MB; D: Total - 12684 MB, Free - 3633 MB;
Motherboard: Dell Inc., 0FF049, , .HWPLLB1.CN1296167S5169.
Antivirus: McAfee VirusScan, Updated: Yes, On-Demand Scanner: Disable

Answer:Solved: Whole computer "studders"/"skips"/"lags" .. have event viewer report (PLEASE

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It seems that no matter how I set this, after the next start-up it reverts to "15 minutes".  What registry key controls this?

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I double-click and get "search" instead of "open"--only when I click a disk, like Hard Drive C: or Floppy A: or CD F: and so on.

It didn't used to do this, so I must've inadvertently changed some setting somewhere, but darned if I can find it now.

Any ideas?

Answer:Solved: On the "my computer" list, I double-click on disks and get "search" instead of "open"

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I just got a new top-of-the-line HP laptop and I think I made a big boo-boo by saying "Sure" when the sales rep asked if I wanted to pay a bit more for the "enhanced" screen. (He may have said "higher res" but I didn't notice at the time.)

It has a 15.4" screen with native resolution of 1920x1200.

The text is so darn small it's really not practical for a business application.

I can, of course, set it to lower res, but then I get the fuzzy text you get with any LCD that's not at native res.

The screen is wider than on most laptops; like a wide-screen LCD "TV" screen.

It seems to me this is made for watching videos, etc, NOT for business use!

The tech support guy at HP agrees. He says this laptop, by default, comes with a 1280x1024 screen, which is what I'd expect at the 15" diagonal range.

I realize that in reality it's about personal preference. I find it to be not cool.

Am I missing something, or am I right about this? Should get the 1280x1024, right?



Answer:Is 1920x1200 too high for 15" LCD for "business" use?

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Have you had problems trying to disable your sound when printing on a Dell printer?

I recently installed Windows 7 and have a Dell printer (not sure if this happens with other printers) and every time I go to print it says "Now Printing" and at the end it says "Done Printing". I found this quite aggravating.

I did find a page on this website that had corrections for Vista, but not Windows 7, and the steps are a little different.

After trying to go into CONTROL PANEL and SOUNDS, I found that readjusting these settings did absolutely NOTHING to get rid of these announcements.

After some more of my own trouble-shooting, I figured out how to get rid of these announcements for a DELL printer:

1. Click on the Windows icon on the bottom left of your screen and scroll up to DEVICES AND PRINTERS and click on it.
2. Left click on your selected printer (will have green check mark) and scroll to PRINTING PREFERENCES and click on it.
3. A box will pop up. In the upper right hand corner, click on OPTIONS and scroll down to PRINTER STATUS OPTIONS and click on it.
4. Another box will pop up. Click on the circle to the left of 'Never Display the Printing Status' so that the circle becomes blue. Note: selecting this option will disable your printing announcements, but it will ALSO disable the box that pops up during printing that shows your ink levels and percentage of printing completed. If you want to continue to see this printing status box, you will have ... Read more

Answer:Windows 7: Disabling printer sound "Now Printing" and "Done Printing" for Dell

I only use HP printers and have never used Dell printers, so I'm not familiar with those "now printing/done printing" announcements.

I keep my printer set to notify me of the ink levels ONLY when something is printing.

That saves me from having to go into the printer toolbox to manually check the ink levels.


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help me please! about "POP""IMAP""SMTP" incoming/outgoing mail server for Tbird....

i have no clue on what to do.. im stuck at a screen that says this

?..? said:

"Server Infomation"
"Select the type of incoming server you are using"
"[_??_] POP [_??_] IMAP"

"Enter the name of your incoming server (for example, "")."

"Incoming Server: [___????????????????___]"

"Uncheck this checkbox to store mail for this account in its own directory. that will make this account appear as a top-level acount."

"[_??_] Use Global Inbox (Store mail in Local Folders}"

"Enter the name of your outgoing server (SMTP)(for example, "")."

"outgoing Server: [___????????????????___]"Click to expand...


Answer:help me please! about "POP""IMAP""SMTP" incoming/outgoing mail server for Tbird...

afaik hotmail does not provide pop\imap or smtp for free you may get it if you pay for the hotmail service but i would not recommend you do that just so you can get pop\imap or smtp

hrrm tbird and hotmail from the thunderbird faq
Can I access my Netscape WebMail or Hotmail accounts through Thunderbird?

No. Netscape WebMail and Hotmail use proprietary protocols. To access WebMail directly through an e-mail client requires you to use Netscape 6+ with AIM; to do so with Hotmail requires either Microsoft Outlook or Outlook Express. Of course, you can access your WebMail account on the Web at, or Hotmail at

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Ok, so im new here so hey everybody..

to the point: my laptop is "stuttering"/lagging/skipping.
whatever you wanna call it its doing it.
my video/music/and cursor skip every second for a splt second it starts on start-up and dont stop til i turn my laptop off. it happens in a pattern its not random, ive done checked my drivers, spyware, and m RAM is good.. so can someone please help me? ***could it be because my battery wont hold a charger? so it has to be hooked up to the charger at ALL times or it dies Example: is the charger not got the "juice" to run the laptop by itself so it studders/skips..*** i dont know if this has anything to do with my problem but i ran "event viewer" and found this : The following boot-start or system-start driver(s) failed to load:


Answer:Whole computer "studders"/"skips"/"lags" .. have event viewer report (PLEASE HELP)


Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz, x86 Family 6 Model 14 Stepping 8
Processor Count: 2
RAM: 502 Mb
Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 224 Mb
Hard Drives: C: Total - 39723 MB, Free - 23484 MB; D: Total - 12684 MB, Free - 3633 MB;

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Hi All,

I have an Adaptec USB 2 Connect 4000 B in my PC and just realized that two of the ports are not recognized as high speed. I was running off of the windows default driver so I went and updated the driver and after all ports were "optimized" I thought the problem was solved. However, now the computer does not recognize anything that is plugged into the card. I can roll back to the windows default but was curious if anyone has any thoughts as to why only 2 ports would come up as high-speed.

Any help is appreciated.

Answer:Hi-Speed USB ports not registering as high speed

Some hardware have USB 2.0 and 1.1 backward compability un seperate USB ports. It can also come from the device you connect and also the USB card's speed compared to your PC.

Try rolling back to the Windows default settings. If nothing can be detected still, that can be a presence of hardware defect. Return and exchange.

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ok!!!!!!!!!! what is it and how do i fix it,,,, eyes crossed knees woobly help?????????????????????

Answer:[Solved] mplay32.exe,1"/play/close"%L"." and sndrec32.exe"%L"."

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hi! all,

under "wireless network connection" settings, there are "show available networks" & "manage known networks" options that can be clicked. however, when I tried to click on either option, nothing happens. if I tried to click on the wifi icon on lower right hand corner of the task bar, I could not see available wireless network window either.

the only way that I can attach to a new wireless network is at the login page and click on the wifi icon, then the available wireless networks window will show up.

please help!



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hi! all,

under "wireless network connection" settings, there are "show available networks" & "manage known networks" options that can be clicked. however, when I tried to click on either option, nothing happens. if I tried to click on the wifi icon on lower right hand corner of the task bar, I could not see available wireless network window either.

the only way that I can attach to a new wireless network is at the login page and click on the wifi icon, then the available wireless networks window will show up.

please help!



Answer:"show available networks" & "manage known networks" disappeared

Just roll back to a restore point before this happened. This usually happens when a user changes Services or installs software for managing Wireless connections, which stops Windows Wireless Zero Config.

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After repair of Windows XP Home with Dell C 521, computer now j it just loops between Dell F12 scrren and Windowws screen followed by a quick flashby of a blue screen with white print. When clicking any safemode item, I just get a scrolling screen for a few seconds. I can't do a reinstall and a format as there is nuch important info that can afford to lose. Can someone help. Thanmx

Answer:On Dell C521 "repair" takes me to looping twixt Dell and Windows screens

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My Windows 7 can show network share via IP Address but via name it show empty folder. How can I solve it?

Thank you.

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I have a Dell XPS heating up quite alot.. is there a way to make the fans kick in at a lower temperature?
Also, in Dell's power manager > thermal management, I've set it to "cool" which could reduce performance and give more fan noise. 
I've set it to "cool" but  nothing seems to have changed, so what does that "cool" setting do precisely?
Thanks for all good feedback!

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Relevance 73.8% going to buy the AMD Athlon 64 4000+ 2.4GHz / 1MB L2 processor from

and i was reading some of the reviews to this processor and some (actually 2 buyers) said that they lost DDR when they used this processor...

the question i e-mailed to my motherboard manufacturer:
what i ment was...for the Athlon 64 4000+; from the newegg site, some of the buyers have experienced some loss in DDR when they've used this processor...

From the buyers of

from jvepps
Cons - "lost about a gigs and a half of memory...dont know why but all my ram is 100% fine."

from William
"But found system info: total 1gb ddr, but lost 256 kb. So that spent 50.00 to buy 1gb ddr. Total 2gb already plugged into 4 dimm sockets, but only showed 1536 MB from system info, 512 kb lost. Checked from F1 two dimm blacked, I need switched ddr between the 4 dimm, then got the max 1536KB. I dont know why."

Some buyers haven't seen this happen besides those 2.

Does these issues has to do with the memory controller on the processor itself or does it depends on the motherboards?
Since i have 1.50GB of ram, would i see a possible decrease?

I hope this clarifies the question for you.

and their response were:
"as long as the memory are all not high density it should be able to detect it properly"

thus my question....
im not sure if i have high density or low density ram sticks, is there a way i can tell??

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The devices that die right away are the network adapter and any USB memory stick plugged in, they still have their lights and all running but aren't recognized in "This PC" and the network adapter isn't found in "Control Panel\Network and Internet\Network Connections".

My keyboard, wireless mouse that runs through the keyboard's USB ports and the external HDD remains functional UNTIL I pull the plug on them, after that plugging them back in does nothing.

I put randomly in quotations because it seems to fail more often when I download something at speeds over 3Mb/s, for an example downloading Hearthstone through the Battle.Net client will more often than not make the issue happen after a little bit. BUT it still happens randomly during NO network load what-so-ever.


Foo | Bar
CPU| FX-8350
GPU| Radeon 5850
Motherboard | Crosshair IV Formula
RAM | 2x DDR3
PSU | 700W Gold
SSD| Evo 850
OS | Windows 8.1


* [ Downloaded these chipset drivers](Chipset)

* Installed all Windows 7 drivers I could find except the BIOS ones due to lack of Windows 8.1 drivers from Motherboards | CROSSHAIR IV FORMULA | ASUS Global

* Turned off "Allow this computer to turn off this device to save power" in Device Manager for ALL devices in the USB tab that had the option, and the Network tab.

* Set the Power Options to high performance and disabled "USB Selective Suspended Setting"

I simply don't know wha... Read more

Answer:All USB ports seem to stop working "randomly" but some remain functioning until unplu

you maybe overloading the USB ports
wireless adapters and USB External drives use quite a lot of power

try this , and see how much power is being used
Windows Tip of the Day: Windows 7: Checking USB Device Power Usage

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Hi all,

So I'm kind of stuck.. I currently have the problem where I am in an endless cycle of "loading files" -> "Windows Boot Manager" (see: How To Boot Into Safe Mode On Windows 8 (The Easy Way)).
I have tried to load all of the options -- and none successfully load.
I also end up at a OneKey Recovery as well.. unfortunately, the laptop does not have initial backup or user backup images.
I have a Windows 8 CD for repairing purposes.. however, I cannot load the BIOS/UEFI to change the boot order to load the optical drives first. I have also tried to remove the CMOS battery to fix it.. did not work. .
Also - Windows Boot Manager:
Windows Setup [EMS Enabled] -- does not load properly (leads to OneKey Recovery) Safe Mode (does not load properly) Safe Mode with Networking (does not load properly) Safe Mode with Command Prompt (doesn't load - tries to boot and load all files onto partition that is too small.. can't change partition?)
Enable Boot Logging Enable Low-Resolution Video Debugging MOde Disable automatic restart on system failure Disable Driver Signature Enforcement Display Early Launch Anti-Malware Driver
Start Windows Normally
Any ideas would be greatly appreciated! Thanks!

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Ok so I'm using a custom visual style made by another user however I don't really like the buttons used that I mentioned above. The creator states it is acceptable to change the theme to however you like as long as you don't redistribute it anywhere.

Ok so I opened up the .msstyles file (using Restorator) located in the theme folder of this VS. I went into the images directory and located what seems to be the images used for the buttons. Intuitively, it seems like it would make sense to replace those images with different ones (perhaps from another visual style) and it should change them. However, would this actually work? Could the theme get messed up in some other way (like proportions or something if the new button images are smaller)? I don't know of any other way to change them that would be easy.

But I did run into another problem. For some visual styles I can't even locate those buttons in the images directory. Where else would they be?

Answer:Changing the "minimize" "maximize" and "close" buttons of a theme

Use Windows Style Builder to do that...

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Windows 7 Home Premium

I would provide a screenshot (or three) however that is at the crux of my problem - I should perhaps say my current, with "7" (I am beginning to tire RAPIDLY of 7, much more quickly than I did with either XP, or Vista).

PROBLEM: When I attempt to "Save As" a document (Notepad, for instance), or even a Paint image, I get a window/page/screen/whatever, that has no "Buttons" ... no button to "Save", no button to "Cancel". Simply NO BUTTONS???

I had this problem the other night, and we "faked" or cheated our way through it, by using the Enter (Return?) Key to advance the cursor (cursor??) to where we wanted to be (well, we "hoped" we were "there", anyway, since we could not "see" what button or drop-down dialog box was selected or highlighted).

It's almost as if I had a "Resolution" problem, whereby the resolution is set too low (say, 800 x 600), things are too big to be seen/won't FIT on the page. However, my resolution is set to the "Recommended" 1366 x 768.

Please help...this Netbook would be a WHOLE LOT easier to throw against a wall than my desktops ever were . . .

Thanks in advance,
glenn . . .
PS, Hoping I was/am clear here...under the drop-down boxes of "File Name" and "Save as Type", there is nothing to select - not "Save" or "OK" or "Cancel" ... NOTHING????... Read more

Answer:No "Buttons" to "Save" or "Cancel" in Dialog Boxes WIN7


Type dpi into the Search box and choose "Make text smaller or larger" at the top of the search result list. In the window that opens see what it is set to. You want it at 100% rather than 125% or 150%. So if higher than 100% change it back to 100%. Hit Apply. You will need to reboot. See if that helps.

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Hi everyone!

Yesterday my HP laptop (Windows 7) started getting BSOD with various types of errors (mostly "STOP: 0x00000F4", "STOP: 0x0000007A", "c00021a" and one "missing %hs, c0000135"). Most of the time it restarts without any issues and works fine right after the BSOD and then an hour or two later I get a BSOD again.

I have tried restoring to Last Known Good Configuration, startup repair, hard disk check, virus scans and I also uninstalled any recently added programs I could think of and cleared up more than 50% of my hard disk space. None of these seem to have helped and I still get BSOD regularly.

I have attached the folder from the SF Diagnostic Tool and would appreciate any advice!
Thank you!

Answer:BSOD every few hours: mostly "STOP: 0x00000F4", "c00021a" & "c0000135"

Welcome to the forum.

Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).
Upload a screenshot using: CrystalDiskInfo For how to upload a screenshot or file, read here
Test your Hard Drive(s) by running: Hard Drive Diagnostic Procedure
Test and Diagnose RAM Issues with Memtest86+: RAM - Test with Memtest86+

Pay close attention to Part 3 of the tutorial "If you have errors"
Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:Piriform - Speccy
CPUID - HWMonitor
For how to upload a screenshot or file, read here

* *
* Bugche... Read more

5 more replies
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Hello guys, the last week I've been strugling with these nasty BSODs. At first I thought it was my HDDs as ntoskrn.exe somewhat hinted towards that from googling it. My HDDs have been causing a lot of trouble earlier as well due to their somewhat long years of service. However, I've recently reformated my computer and installed W7 on a brand new Corsair Force GT 120GB SSD hoping the BSODs would go away, they didn't.

I googled BSOD and I stumbled upon this forum and I thought I'd give it a try. I'm somewhat desperate, as I need my computer working for both work, school and amusement.

I've been trying to run Memtest in order to test my memory but without any results. I'm also currently running on only on 4GB chip instead of two, to see if the problem still exists. Also, without any results.

This is the second time I'm writing this thread btw, I was just about to post it and my PC crashed.

Here is my two logs + dxdiag (last crash didn't generate a log oddly enough).

Here is additional hardware/gear that I use:

Razer Megalodon 7.1 Headset
Razer Naga
Logitech G19
Logitech C920 (Webcam)
Corsair 750W PSU

My temperatures are also good. Both CPU and MB idles at around ~25. GPU's all good too. I'm also using a Corsair 650D chassi with dustfilters at both air-income so dust is minimal. On top off this, I use airpressure to clean away dust somewhat regularly and I also did exactly this 2 days ago when I reinstalled the pc.
... Read more

Answer:BSOD - "Memory management", "Bad pool header", "ntoskrnl.exe"

Are you over-clocking? Is the bios set to its defaults? Is the SSD set on a SATA 3 port in AHCI mode?

5 more replies
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Hey there...I found a folder that I've never seen in my D partition before...I partition my hdd into 3 parts...C=OS installation...D=Programs and Games...E=Misc downloads and music and pr0n ...

Well I've never had a virus or anything in my D partition before...I just found this folder named "winnt" and it had some bat files and some kind of Airline JScript and something that looks like an airplane tracker...

Then in a folder named sdata (still in the winnt folder) there's files like 911, police, air, fire, etc...OMFG!!! This is like some terrorist thing or something...FBI is gonna find me and I'll never see the light of day again!!! I'll miss the [H] and I haven't even watched LOTR Extended Platinum Collectors DVD thing (the big ass package with those book holder things)...I haven't even completed Doom 3 or started playing HL2 or even had a chance to buy an X-Box and play Halo 2!!!

AHHHHHH!!!!!! WTF is this crap on my computer??? I'm gonna delete this...I should delete it right??? Scans say it isn't a virus but what do they know...I'm screwed...


Answer:OMG!!! Found some folder with files like "911" "police" "air" and a airplane tracker!

if youre os is on C: there shouldn't be a winnt dir on d:, should be safe to delete it.

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Please help review my HijackThis File. My computer has problems with "Redirected Searches", "Advertising Pop-Ups", "Fake Anti-Virus Pop-Ups".

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:46:28 PM, on 10/24/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Edit by chaslang: Inline HJT log removed. READ & RUN ME FIRST. Malware Removal Guide sticky not followed.

Answer:"Redirected Searches", "Advertising Pop-Ups", "Fake Anti-Virus Pop-Ups"

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide
and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.
After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
If you cannot seem to login to an infected user account, try using a different user... Read more

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I am using Windows 7 on my laptop and I have question about when to use "Home", "Work" and "Public" profile.

If I am logging in without setting password, and I am logging in network with "Public" profile, then will any other user, who can see my computer, be able to enter my computer and check the contents on my computer ?

I am connecting to a network and there are 6 other users connected to this network. In the set network location window, if I select the netwoek as "Home", does it mean that other 6 users will not be able to see my computer on network and if I use "Public", then all other six users will be able to see my computer on network ?


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Hi, my sister dropped off a gateway MT3432 laptop and when i turned it on, nothing works, It starts up but nothing shows on the screen. I hear the system booting up and spinning off the hard drive but cant get to the BIOS screen or nothing. I tried plugging in an external monitor and still nothing. I don't know what the deal is. Plz Help. I replaced the ram and the harddrive and still doing the same thing.


Did your sister say she had did anything to the machine?  Played with registry? dropped it?

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Example sentence: vrytim I prss ths kys, nothing happns. Now I'm writing with my on-sreen keyboard. I'm clueless when it comes to computer stuff. How do I fix this? Is this a software problem, or a hardware problem?Help is much appreciated!

Answer:Kyboard deos not respond to the keys: "e", "d", "c" and "3"

My keyboard hath the thame problem with the thupid eth key. The blathted thing ith driving me nutth.

All aside, usually, that is a hardware problem. Can you find or borrow another keyboard and see if it will work correctly on your machine?

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Here's one for you. Running Win7Pro x64. I have a cheap USB sound card (7.1 channel sound), which works fine.

It works with any other computer, and works with my laptop *UNLESS* it's plugged into particular USB ports on my hub. These two particular USB ports once upon a time fed a different audio device (a Numark C3USB mixer with two integrated sound playback devices). These integrated devices appeared as stereo only sound devices (and they were). They worked fine.

Now, if you plug the cheap USB sound card into any other port, Windows can play its test tone in stereo fine, or in 7.1 fine.

If you plug the cheap USB sound card into one of these "poisoned" ports, Windows can STILL play its test tone in stereo fine, but trying to play the 7.1 test tone results in the Windows popup "Failed to Play Test Tone".

I've tried uninstalling the driver repeatedly, but somehow Windows just won't accept the 7.1 device on those two ports.


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Rather new to computer forums and stats but roughly here are my stats do let me know if i need to include anything else.

Mainboard: MSI 865-P Neo
Processor: P4 3.0ghz HT
Harddisk: 160gb WD
Cdrom: Samsung DVD/CDRW

Additional PCI peripherals: USB high speed slot, Creative Audigy2
Additional USB peripherals: Wintv PVR USB 2, Thumbdrive

Was having a game of dota, wc3, suddenly my computer froze and then when I looked at my box, all the lights were flashing like crazy.. The ethernet port, hard disk light, the fan light, the usb port light - basically everything that has light on my computer started flashing like crazy. I immediatelly tried to hold the power button for a few seconds(as i would normally do that to recover from a lock up) but it wouldnt turn off and I turned off the main power supply.

After that I turned it on and the same thing happened, and then a few times of this rubbish prompted me to wait a longer period - say 5 mins? And then it was back to normal.

After that all my usb ports wasnt working, i plugged in my stuff but it doesnt detect at all, yet I checked BIOS settings, toggled USB controller on and off but yet to no available.

Also 1 week before this occasionally I had problems booting up - i turn on the pc and nothing appears on the monitor. But the cdrom light flashes repeatedly, and after a few on and offs later on it finally manages to bootup and then says "DRAM timing set t... Read more

Answer:USB Ports screwed - prior to this computer had "disco-fever"

*bump* anyone?

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All of my USB Ports just stopped working. When I go to the device manager and check them I get the code 19 error:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.

I wasn't even in the registry and I have no idea how to restore the old settings that are apparently damaged.

I check microsoft and they said this:

A registry problem was detected.

This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:

On the General Properties tab of the device, click Troubleshoot to start the troubleshooting wizard.

Click Uninstall, and then click Scan for hardware changes to load a usable driver.

Restart the computer in Safe Mode, and then select Last Known Good Configuration,which rolls back to the most recent successful registry configuration.
I did all those things and they still do not work. I think it is likely that I'll have to manual restore the registry valves for each USB port - but I have no idea how.

Any help would be very much appreciated. I am having a horrible night. Please someone show me how to fix this in the registry. I do not have system restore running so I can't use that. I hope no one ever has luck like this...

Answer:USB Ports Not Work: "Windows cannot start the hardware device because..."

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I have a new Dell XPS9530 which has a software application that was installed by default called "True Color" which is normally in the task bar near the clock.  
I ordered the official Dell OEM Windows 8.1 disk (red in color) and the XPS 9530 Driver CD (Gray in Color) and did a fresh install on my computer.  Neither disk contains the previously installed True Color application and I also don't see it on the downloads section on the Dell website.
Technical support was not familiar with this application so I didn't get very far - was just told to reinstall everything which I've already done.
Where is the True Color Application and why isn't it on the recovery disks since it was installed by default from the factory?


Answer:Missing "TrueColor" Dell Program on Dell Recovery CD/Driver Disk

Download is here:;fileId=3406082985&osCode=WB64A&productCode=xps-15-9530&languageCode=AR&categoryId=AP

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Hello everyone. after my last "dell update" ive had some SERIOUS issues with the battery.. i can charge it to 100% shut down the screen lid, and its discharged next morning when i wake up. 

i live in Denmark, and the warratny rules are propably different here in other countries, but here we can call the sales place, and open up a warranty case, here at dell it seems that we are FORCED to go through a lot of different steps before being able to open up a warranty case. isnt there any way to avoid all those "trouble shotting" with AI bots they have hired to filter out the customer's wanting to open up a warranty case

i have paid for premium support, but when i called the last night they wanted me to call back, but for whatever reason it was, i dont know
I now have a spacebar that is squeaky, a battery that is discharging, and a monitor that randomly starts blinking. oh yeah and if you have the dell sound software turned on and you try to dim the light on the monitor by using FN+ F11 or 12 you get a lot of statis noise in the speakers.

Pls can someone help me, and the regular warranty is about to run out in 17 days, and i want this resolved asap. I am afraid that dell might postpone this to make the warranty run out :(
im new to using Dell services and dell forum's but it seem like a very big job to open up a simple warranty case


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Hey Everyone my Dell Inspiron 15 failed to upload an update, and then rebooted. 
Then it got stuck on the "Dell" screen and wont boot up Windows 8. I can get into the Bios, but nothing seems to help, and the Diagnostic test says that it cannot find the Hard Drive. 

Any help?

Peter Hamm

Answer:(Redirected) Dell Inspiron stuck on "Dell" screen after failed update...

As you have a laptop, best to post this in the Laptop Forum here: 

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Well, zonealarm has completely crapped out on me. If I try to load a backup of all my settings, my computer reboots. Not shuts down and restarts but, one moment I'm watching the status window, the next I'm watching the memory test. Even if I try to do it all the hard way (and believe me, I had a LOT of settings) it just doesn't work right. Later on I'll try to figure out just what the heck is going on, but, for now, I've turned off the static nat on my modem and enabled the windows firewall (yeah, lack of trust thing.) Well, on the modem I have no trouble routing multiple ports with one "service" but, the xp firewall expects you to manually enter each and every one one at a time. I notice, however, that, of the built in stuff, there is one or two that calls itself a "service." One of these being File and Print Sharing. These services have multiple ports defined, saving one quite a bit of work potentially. However, I note that there is an add program and add port button, but, NOTHING to allow you to add a "service." In fact, the add port option does not allow you specify multiple ports, much less a range.

I know I can use the add program option. However, there are multiple issues with this. One of which being that if it has some kind of check (CRC or whatever) then the fact that I update relatively often and switch what I use for particular stuff often as well would make this a huge pain. If it doesn�... Read more

Answer:XP SP2 Firewall - any way to add a "service" (multiple ports in one thing)?

Try this .
To open ports 1900 and 2869

Open Control Panel, and then click SecurityCenter.

Click Windows Firewall.
The Windows Firewall dialog box appears.

Click the General tab, and ensure that the On (recommended) option is selected. If the Don’t allow exceptions check box is selected, clear it.

If both the On (recommended) option and the Don’t allow exceptions check box are selected, the UPnP ports will remain closed even if you complete the rest of the steps in this procedure.

Click the Exceptions tab.

Select the UPnP check box. By default, this sets up both ports to accept messages from your local subnet only.

To change the defaults (for example, to receive messages from all IP addresses), select the UPnP item you want to change, and then click Edit.

When you complete the firewall configuration, click OK,and the new settings will take effect.

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Gooday all. When I plug my phone into the computer I get message saying the a high speed USB device has been plugged into a non high speed USB hub. To resolve problem click here. When I do that another box opens and shows me a list (2) of USB ports, the second being USB root hub with 10 ports. How do I configure to use the high speed root hub? Thanks in advance, Regards, James.

Answer:High Speed Usb Ports

Whether a USB port is version 1 or 2 depends on the hardware--in other words it's one or the other.
If right click on My Computer, click Manage, select Device Manager from the left pane and select USB Controllers from the right pane and look for something that says "enhanced". That will indicate that you have a USB2.0 controller. Then it's just a matter of actually plugging your devices into the ports connected to that controller.

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Recently, something happened to my computer and a large amount of files were moved to documents and settings. Before this happened, my usb ports were recognized as hi-speed usb 2.0 ports. After this event, however, whenever i plug something into my usb drive, it tells me that"this usb device can perform faster if you connect it to a hi-speed usb 2.0 port". It then tells me to find one that is hi-speed, but all are listed as regular usb ports. Can anybody help me with this problem? Thanks.

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Every time I plug my iTouch into my PC, I get a notice that I should use a high speed USB.  Yet, there are only three USB ports on the laptop and all of them trigger the same alert.  What am I missing?  Are the high speed USB ports attached to the Docking Station?

Answer:High Speed USB Ports

What kind of Thinkpad do you got (for example T61, Type/model: 4236-3EG) and what OS do you use?
Did you always have this problem or something that started recently? Did you also try other USB devices that give the same error?

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I have been trying to connect a Samsung YP K3 MP3 player to my Dad's computer for WEEKS now! I have successfully installed the Samsung Media Studio but when I attach the actual player, the computer does not recognise it and states that it needs to be connected via a HIGH SPEED PORT 2.0. There are NO high speed ports on his computer. Is there a way round this? Is there something I can buy to make a high speed port? The player's instructions say it must be High Speed 2.0 minimum.PLEASE help!Thanks in advance!

Answer:No High Speed USB ports? HELP!!!

click here

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I upgraded to the CP a few days ago and just noticed a huge problem. The "Show Desktop" tile that is normally on the start screen be default has gone missing. I can't figure out how I got rid of it in the first place, but is there some way to add it back?

EDIT: I have changed the title to more accurately reflect the problem. A bunch of the features that come with Windows 8 CP (the tablet friendly Settings page, Remote Desktop, the show desktop tile, The Windows Store, etc) all vanished shortly after I installed Windows 8. I tried reinstalling and the same thing happened again. If anyone else is having this issue, let me know.

Answer:Can't find "show desktop" tile on Metro start screen

Go to the start screen and just type Desktop. The first screen shown below should appear with the Desktop listed. Right click on the desktop icon and re-pin it to your start screen using the option at the bottom of the screen. Below it shows only 'unpin' as I have not deleted the desktop icon from my own Start page.

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It's under Settings > Lock Screen. Turning it on and off doesn't seem to have any effect on my lock screen.

Answer:How do I make "Show artist when playing music" option to work?

I presume you are on WP 8.1 now right? If you are then you should know that a lot of users have had issues with this. It works for some and it doesn't for others. Kind of hit and miss. MS is working on it.. Some have said that by manually adding the necessary tags via windows media player the xbox music app on the phone will recognize it and this will help with getting the artist on lockscreen.. Or you could buy your songs via the xbox music store, since those are definitely "legal" the album art etc should show up on screen

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Hi All,

Yesterday, I could pick and choose many columns to show in Task Manager under the Processes tab by selecting "Select Columns" in the View menu.
Today, when I look in the View menu, I have no "Select Columns" option to choose. I can't for the life of me figure out where it went or why it would have disappeared. I can Right Click on the columns and see a few stock column options, but yesterday there were MANY options to choose from.

Any help is greatly appreciated. Thank you

Answer:Task Manager "Show Columns" under View Menu is missing

Right click inside the area of red rectangular:

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Is there a way to disable (grayout) the View>Show desktop icon when you right click the desktop? The purpose is to prevent user from changing /toggling the setting. We want it to be always "Checked".

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I am opening "My Computer" shortcut from the desktop, in the taskbar, the pinned "shows desktop" is getting highlighted. I restarted and stuff, still the same. Does anyone know why?

Answer:When I click Windows Explorer, it shows on "show desktop" shortcut

Hello, in the right side of the Win7 taskbar is a built-in show desktop shortcut. Just wondering why you have a pinned one?
Attachment 154719
Delete the pinned show desktop shortcut. Hope this helps.

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Hi all,

First off, I'm a sys-admin for a DoD testing lab. Our computers are hardened/locked down pretty well, and some things just don't work like they used to.

We are in a closed netowrk environment, and there is a WSUS server off-site that provides our updates.

Some of our computers, the later ones I've had to harden recently, don't show the "WSUS Shield" All they show is the "Install updates and shut down" option. Just to be clear though, my windows updates DO work, just don't get the update shield on the taskbar.

I'm 99% certian it's my fault. The only computers that do this are ones I've hardened lately, which means there's a change to my procedures (registry, group policy or security policy) that makes this happen. The problem is, I can't find WHAT I'm doing wrong.

Can anyone shed some light onto my issue? Thanks!

Answer:WSUS shield doesn't show, but "install updates and shut down" does

I believe there's a GPO option to "not install updates for users logged in"

That may be set to active.

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Okay, so I recently moved to try and get a more simple look on one of my laptops. I have found that I like using the Soft7 2.0 theme with Token icons. But what I have noticed is that my clock no long matches. I'm wanting to know how do I change my clock color to something that matches and is a little more easy to read. Like black.

Also, I would like to get rid of that awful "Show Desktop" button in the bottom right. I have tried the tool from Kishan but it doesn't stay. When I click on anything involving the notification tray, it just pops back up. Does anyone have a fix for this?

Answer:How do I change clock color and remove the "Show Desktop" button?

There you go:
Windows 7 Show Desktop Button Remover : Remove Windows 7 Show Desktop Button With One Click | door2windows
you may find the answer at the bottom:

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I just brought a Satellite P50-B PSPNUA-02N00R about 2 weeks (late Aug 2015) ago from DS in Sydney online. It is not booting at all now- it shows:

"Reboot and select proper Boot device or Insert Boot Media in selected Boot device and Press a Key"

What should I do? I press "0" and then power on, it does not take me to the recovery either. I am offsite in the country and won't be back to Sydney until end of the month and also need this laptop for work! Please help!

This was after the screen kept flicker and won't let me clicked on icons. It appeared like the Norton software is fighting with Windows security. I got no way out then I decided to press "0" and then power on to restore the laptop. It took nearly 3 hours before it said finished with deleting files and then I press Finish. After that I can boot any more! P;ease help!

Answer:Satellite P50-B not boot - show "Reboot and select properBoot device"

Can you enter BIOS settings?
Start your notebook and press F12. There you will find option to enter BIOS settings. Set BIOS to default settings and try to start your notebook again.

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Why Cortana don't search hidden folder in Start Menu? I copied a folder that contains my portable apps shortcut, when I copy that folder to Start Menu folder [in ProgramData], Cortana lists that folder in Start Menu App List and Cortana search works but when I hide that folder [and hide from Start Menu App List, that I want to be hide in Start Menu App List] Cortana only shows my search result [for example, shows my portable app shortcut] but nothing work!!! when I click on portable app shortcut [that I put on that folder].

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Hi, in the "Quick access" window it currently shows the 20 most recently opened files. I would like to increase that number to something around 40 or 50. I'm guessing I'll have to do this through the registry, but I don't know where. Any help would be greatly appreciated. Thank you.

Answer:Increase the number of "Recent files" show in quick access

Hi this doesn't exactly answer your question but might offer sthg useful (I've not tried it)
Quick Access - Add or Remove Favorites in Windows 10 - Windows 10 Forums

For interest:
The Quick Access items are stored in this file:

Also see

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what software is this show done with and is there some thing out there that can be bought by the general public? I love the little animations that flash over the faces and screen

I do lots of kids videos and i edit with vegas 7

is adobe aftereffects the software that can do this?

any advice would be greatly appreciated!!

Answer:Looking for cool video software kinda like the one used on the "blind date show"

After Effects could do it, though it would be easier in Cinema4D or Maya. It would, in any case, take a long time (at least a week).

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for some strange reason I can't seem to check the "Show hidden files and folders" option, every time I do so it reverts back to "Do not show hidden files and folders".

Has anyone had the same problem. This feels so stupid. Please help me. Thanks.

Answer:Checking the "Show hidden files and folders" option in Windows XP

Hi and welcome, are you applying the change? Not just X'ing out and closing the box?

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Fixed myself with a couple of registry editing.

Hey, so I noticed recently I couldn't look at hidden files (and I could for a long time), so I checked the "Show Hidden Files" checkbox. It automatically turned off... Tried a reboot, no progress. I am an admin on my computer, so I can't think of why.

I have attached a video of this happening.

Any help is appreciated!

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Help! This annoying little problem is driving me nuts. When I right click on the mouse the options that use to appear on the screen no longer do & I cannot use ctrl c or v on the keyboard either. What can be causing this & how can I fix it?? Thanks in advance!

Answer:Mouse will not show "right click" options-keyboard ctrl c & v not working either???

Does this just affect Word, or all programs, such as Notepad?
Did you make any changes recently?

If this is just affecting Word you may need to go to the following link for additional Keyboard shortcuts for Word and support:

Character and paragraph formatting
To do this Press

Copy formatting from text.


Apply copied formatting to text.


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