Computer Support Forum

New laptop with no dvd access

Question: New laptop with no dvd access

Hi all,my daughter bought me a new laptop without cd player or burner.Hope I said that right.Just has usb ports.
That's ok with me cuz really don't need it.Here's the thing,it came with Kaspersky Internet Security free for 6
months.It's on a disc,is there anyway to install it.Hope this makes sense.

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Good morning to you all. I need some help advice please asap. I have the teamviewer remote access software installed on my desktop, and I need to access a friends laptop as well how do i do this please?? The laptop has problems and she wants me to look at it,.....ive told her I may be able to remotely access it for her and she's ok with what does she need to do pls?? I need step by step tutorial asap..many thanks.

Answer:Teamviewer. remote access...I need a user guide how to access a friends laptop

Teamviewer User manuals

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When I am on my computer at random times my asus laptop would drop my internet. I am using a wireless connection and my connection is not bad. Just wondering if there is a quick fix to this. I am not the most knowledgeable computer guy but I could follow directions if you guys need addition info of my laptop.

Thank you! Any help would be appreciated.

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Righteo, i have my (main) desktop hooked up with mapped folders which my two other computers (laptop wireless and wired and desktop wired) can access and do what i intended them to with sharing restrictions, etc.

However, my 2nd laptop that after a struggle connecting it to the homegroup will not allow access to any mapper folders keeps popping up with a login screen for THAT laptop, and my others will not connect to it properly.

any ideas where the problem lies??

Answer:laptop will access homegrop but will not allow access to mapped folder

Have a look at this Microsoft article, which describes how to set up a Homegroup.

HomeGroup from start to finish - Help & How-to - Microsoft Windows

Just remember that a Homegroup should be used when all your computers on the network have Windows 7 installed.

If they don't you need to be using a Workgroup.

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My laptop is HP tablet PC. This problem just happened recently, I can't access to one website (lets call it as where at the same I can access to many other sites with no problem.
it says:
Error 502 - Bad Request

This error is not suddenly happened, if I fresh boot the laptop and directly connect to the internet/ that website, I still can access it but after 1-2 minutes it's down and gives the error.

The confusing things is, when this laptop connected to the network, it makes the whole network can't access that web site. Once, I disconnect the laptop from the network and restart the router, the other pc on the network can access the website very well.

I was curious that my PC got virus or trojan that causing this problem and i scan my pc with antivirus, antispyware, antimalware....the result is I found my PC infected by:
Trojan horse backdoor.agent.ydd
stored in : C:\Document and settings\Network service\local settings\temporary internet files\content.ie5\AJQOO6c9\rpdeuzxa[1].gif.

After I heal it by antivirus and permanent remove the file manually, the same error still occurred.

Any ideas, what is this? and how I can fix this?

Thanks everybody!!!

Answer:My laptop can't access one web site, and causing other PC can't access that website

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Hoping someone can help my frustration with my home wireless.
I have a new laptop that cannot access my home wireless. There are 3 other computers that can access it so I know it's working. When I work away the new laptop can access other wireless connections. But as soon as I get home it's stuck on 'acquiring network address'.
The weird thing is my kindle does the same thing as does my friends iphones & ipads. They all connect wireless no problems elsewhere but cannot at my house.

I've tried switching off the other others computers connections & trying to connect.
Resetting the router

Please help getting very frustrated, not sure if it's my laptop or the router!??!?!

Thanks in advance guys!

Answer:Laptop cannot access home wireless, can access elsewhere & other computers are on it

What you describe can be caused by using the wrong network key. To check this go to the routers wireless settings, and in the Security Options, click Disable. If you are then able to connect it is down to the network key.

You might also want to try changing the channel and Mode in the router. Change the Mode to 'g only' and the channel to No 13. Work your way down from there until you get the best result.

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My little brother gave me his laptop so I reformatted his laptop and when I try to to connect to the internet via WiFi I could connect but I would have limited access. I can connect to the internet with my old laptop, iphone and xbox. But I cant connect to my newly reformatted laptop. Please help.


Answer:Cant access internet with new laptop, only limited access

Have you loaded all the system drivers for all the installed hardware? You get them from the manufacturers website, download area.

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I have a PC and a laptop, both Win 7 Pro 64bit. I can create homegroup from both PC and laptop and can be successfully connected, and the laptop can always access to the PC shared libraries, regardless of whether the PC or laptop creates the homegroup, HOWEVER, the PC always cannot access to the laptop's shared libraries.

The printer is connected to the PC through USB, and the laptop can used the printer through homegroup to print, regardless whether PC or laptop creates the homegroup.

I used kaspersky internet security 2010 for both laptop and PC, and with Windows firewall enabled. I tried to disable Windows firewall on both PC and laptop, then try to access the laptop shared libraries but to no success.

I have read some threads, but not so similar to my issue.

PLEASE HELP ME in this issue!!

I tried ping to the laptop's IP address or name, but it comes with the following:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Pinging with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

My NBTSTAT -n , and ipconfig /all are as followed (generated from the PC):

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\user>NBTSTAT -n
Local Area Connection 2:
N... Read more

Answer:Solved: PC can't access shared library files in Laptop through Homegroup, but laptop

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I was wondering if it was possible to share a connection from my laptop that has a LAN card and a wireless card, so another laptop can get wireless acess from my computer when its connected to a LAN.

Are there any tutorials out there that will guide me through this?

I am using Windows XP.


Answer:share wireless connection from laptop to allow other laptop access

With XP its pretty easy. Just set up "Internet connection sharing" By the sound of it, you should config your laptop to use the internet. With the wireless card, right-click it, go to properties, go to advanced, check the option for sharing the connection.

Configure the other card to ad-hoc to your laptop to connect to your laptop via wireless and you should have an internet connection.

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First let me say when I have had issues, I have always trusted this site. I was using a Vista laptop and it started having issues. I went online and tried to fix it myself. It was getting slow and very busy. It started losing internet connectivity, but the router was fine. I would have to reconnect to server, often! Att sent me a new wireless N router. I was able to connect for a few minutes and now not at all. Att wont help as they say it is a "computer issue". They said it was connected to a "group". Well we have a older laptop (the one I am on) and it has issues now. It has not been being used because if it gets bumped it messes up and II have to push on hard-drive and restart, (long story) Anyway... Since I have no other options, I started using it. It is XP. It was running at 100% cpu on the iexplore. I would disable it. I figured it was a virus, went into hklm and changed the shell to correct setting from Explorer to explorer, (This did not matter as the next day it corrected itself) I thought it helped at first as it quieted down and my google page looked different. My speakers were making a noise like someone touching a microphone, The volumn was already choppy when we stopped using it long ago. Most likely a virus even then, as it happened suddenly. While I was checking folders I went into logged firewall events and this computer was hit thousand's of times from my IP address of the Vista, on 5/27. Also today while watching the task manage... Read more

Answer:Virus jumping from laptop to laptop? Remote access?

I just turned of the wifi to my computer. I tried again to save my files using Cobian. Downloaded 9 so I could better understand its use. It created the folder to save to. It then went red letter ACCESS DENIED, then ....PROCESS IN USE BY ANOTHER PROCESS. I then tried to open a tab and it couldnt display. I turned off my wifi and kept hitting the refresh button on the tab and in the address bar at the bottom it reads (I took a Paint picture)
"Waiting for res://ieframe.dll/dnserror.htm" They cant even spell server. I just used paypal. Is my password safe? This thing is jumping our laptops. I am afraid to do anything......

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First let me say when I have had issues, I have always trusted this site.
I was using a Vista laptop and it started having issues. I went online and tried to fix it myself. It was getting slow and very busy. It started losing internet connectivity, but the router was fine. I would have to reconnect to server, often! Att sent me a new wireless N router. I was able to connect for a few minutes and now not at all. Att wont help as they say it is a "computer issue". They said it was connected to a "group". Well we have a older laptop(the one I am on) and it has issues now. It has not been being used because if it gets bumped it messes up and have to push on hard-drive and restart, (long story) Anyway... Since I have no other options, I started using it. It is XP. It was running at 100% cpu on the iexplore. I would disable it. I figured it was a virus, went into hklm and changed the shell to correct setting from Explorer to explorer. This helped alot. Now my google looked different, and the speakers were making a noise like someone touching a microphone. The volumn was already choppy when we stopped using it long ago. Most likely a virus even then. While I was checking folders I went into logged firewall events and this computer was hit thousand's of times from my IP address of the Vista, on 5/27. Also today while watching the task manager i saw ping flash one time. I dont think thats normal. When looking at networking tab of the Task manager it showed... Read more

Answer:Virus jumping from laptop to laptop? Remote access?

You should start a new thread here. you will need to run the scans requested in the link as well as descripe your issue.

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Why is it that I can do anything to my Xp laptop shares from Win7 but Xp asks for a username and password to access Win?

It's all feeling very Vista'esq again

Am I supposed to know what this username and password is? Did I create a username and password while not paying attention?

I've turned off password protected sharing in advanced sharing settings, turned on file and print sharing, both computers are joined to WORKGROUP. I went through the file sharing setup wizard on Win7 which spat out a password at the end but like so what? There's no username to go with it and it doesn't work if you enter that password from Xp anyway.

Can someone please put me on the right track here?

I hope that MS realise that there's an ocean of idiots like me that just want to copy a file from PC A to PC B at home and that the wizard should set all this up for us and not make us google around for half an hour just to find out how to copy a file from box to box. Unless it's intentionally not backward compatible?


Answer:Win can access Xp laptop but Xp can't access win7?

Did u check the Local Security Policy? Please go Local Security Policy->Local Policies-> User Rights Assignment and then check ( Deny Logon on locally) and remove Guest from the list. may be this is helpfull for you if not please let me know

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password at time of comp start forgotten. Finger access by misatke changed to password only which is forgotten. how to logon and access laptop again R60. no clear answer from reply to em

Answer:R60 Laptop. fingerprint access changed to password access only by mistake.password forgotten. Soln?

sujatkamal, welcome to the forum,
you need to remember the password as members are forbidden to post about such matters. Forum Rules.
descriptions to the location of, nor direct links to content related to these topics. No posts shall include instructions or directions intended to subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc, nor shall any posts provide .
Sorry, but Ihave to lock the thread.

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like since 5 days ago I'm not able to access any programs or use anything on my laptop. To be honest so the night before that happened, I was updating a game. And then I fell asleep for like 2 hours. Then suddenly the blue screen appeared. Not sure if that was the Kernel error because I didn't really look at it. Then I couldn't even go to the Login screen, so I had to restore my laptop with my Win 8.1 Install - CD. I can't even open IE.
I use a ASUS laptop X550C. It's laggy and freezes like hell.

Answer:Why can't I access any programs on my laptop after restoring my laptop?

A restore will put your laptop as if it was just bought and will not have programs that you have installed on it. You will have to reinstall them. I hope you have a backup of your data.

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Is it possible to export the wireless access point setting from one Windows XP pro sp3 laptop onto another. Do they have to be entered back in when connecting to the acess point the next time with new laptop.

What about printers? Can printers be exported and then imported onto

a new laptop.

both laptops are on a domain. Multiple locations, cities and countries.

Answer:Wireless access from laptop to laptop

Check out the User State Migration Tool from Microsoft. That may get you what you're looking for. I know it will do printers, but I'm not sure about the wireless settings.

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My grandson has the HP 530 laptop Vista basic on sticker on top vista business on label on bottom LOL, we bought for him last year, now out of warranty. When starting up it asks for boot disk or press F11 for recovery. I downloaded a vista boot disk from interent and tried using it. It starts, loads the files from disk etc then after a while it comes up with blue screen and error
***stop 0x0000007e (0xc0000005, 0x8898a8aa, 0x82e03b58, 0x82e03854)
I then restarted and used the f11 option (as recovery is on hard drive) and got the windows recovery screen and tried to recover, it started but then I got error message and couldnt continue so I restarted and got blue screen again saying fatal system error verification of knowndll failed.

I then retried with boot disk and got the reinstall windows screen. It gave me three options Install Now, What to know before installing windows, repair your computer. When selecting repair it asks me to select operating system to repair but there are none listed so cannot continue.. It says if you dont see op system listed click load drivers for your hard disk. I dont have drivers for hard disk.
Does all this mean that it cannot access the hd as it has failed or has windows been removed/corrupted on hd due to virus maybe? I had antivirus installed but with teenage boys not keeping uptodate and sharing usb keys with mates with games etc anything could of happened.
Any thoughts would be appreciated.
I am not sure if I can plug thi... Read more

Answer:HP 530 Laptop cannot access HD

I forgot to add that if I used the install windows option I cannot as I dont have a vista install disk as the laptop came with just the recovery on the hard drive

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i have a samsung v20 series laptop that has had liquid in it. i wish to clean it out i have removed all the underside screws but it will not come apart and appears to be held from above which i am guessing is somehow under the key board but how do i safely/correctly remove this without damage. thanks alani am quite competitant to do this i just won't the correct way to aviod damage

Answer:laptop how to access

clips hold them together.

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Ive got a PC (Windows 7 Ultimate) and a Laptop (Windwows 7 Home Premium). I would like to share files and folders between both devices. I can access all PC files from my Laptop. However I cant access Laptop files from my PC. I get an error message saying "cannot access (\\laptop name)". I have checked the permission settings on the laptop and have given full control to all folders i want to share. Both devices are on same workgroup. Laptop icon is showing in the networks, but main problem is I cant access it.

Answer:Cannot access Laptop

I had similar issues today with my friend's PCs, but didn't troubleshoot as I only needed to connect to 1 machine. But I suspected a service issue, or perhaps a firewall one. Check the below ones in services.msc (You may not need the HomeGroup ones)

- Computer Browser
- DHCP Client
- DNS Client
- Network Connections
- Network Location Awareness
- Remote Procedure Call (RPC)
- Server
- TCP/IP Netbios helper
- Workstation
-- Start one by one if above doesn't help
- Homegroup Listener
- Homegroup Provider
- SSDP Discovery
- UPnP Device Host
- IPSec

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Good morning. I'll keep this brief for now. I have laptop which is about 4 years old and which runs Vista. It's been pretty reliable so far but my daughter has been using it recently and I think (from observations and conversations with friends) that it has picked up a virus. It suddenly started to shut down or reboot for no reason. It has Norton 2011 IS on it but there were no warnings.

By the time she brought it to me it wasn't booting at all but was coming up with the blue screen message that says that windows has been shut down to prevent damage to the machine. I managed to get in via safe mode and did a system restore which I thought was going to do the trick but when Norton did it's update (which it had not been able to do for a few days) it was only able to download the new databases but not to apply them. (Thats why I think it may be a virus). Then I got the blue screen message again. The only other thing I have been able to do is a checkdisc /f repair which observably did some correcting but hasn't completely worked. A few more trys has left me unable to boot up at all.

We got the machine from PC World and therefore have a disc which we let me into repair /restore options (which is how I did the above) or which will let me do a destructive reinstallation. However I have no disc to boot up from.

I therefore cannot do any of the tests I know I should do before opening a new thread and cannot post any logs. Sorry about this but I can't ... Read more

Answer:cannot access laptop at all

It's been a week but I have had no replies. I hope I am not wasting peoples time but I have been doing a bit more work and can at least share the following.

Norton IS 2011 is installed on the laptop in question and I have found out that the disc also functions as a bootable system recovery tool. Great except that although the machine will boot up as far as allowing the choice of language to work in it then crashes out to the famous blue screen and the "windows has been shut down to prevent damage...".

On advice from a friend I have also been able to boot up by downloading the Ubuntu OS as a boot disc so I am now actually doing this on the affected machine. If I can actually boot up using a different OS that suggests to me that the problem is not hardware but is a virus as if it were corrupted system files they should have been fixable when I used the system recovery disc we produced earlier when the machine was working.

That said there have been problems booting up even with Ubantu. Sometimes it works fine and the desktop appears and has all the icons that will let me access the system. However sometimes not. Not sure what this signifies.

In addition I don't think I can run any anti virus etc when the machine is running under Ubantu. I guess I could back stuff up and reinstall but if it is malware I would like to be able to root it out if I could and just carry on as before.

Hope someone can help

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Hello - hoping someone can help me.  I can't access anything on my hubby's laptop.  I was asked to post here from a previous thread which can be viewed here:
Hope I've done this right - I couldn't open the guide for instructions as the link didn't work.
Any help at all is appreciated

Answer:Can't access anything on laptop

I couldn't run DDS to post here.  When I try to run anything, I get the following msg:
Windows can't open this file:
To open this file, Windows needs to know what program you want to use to open it.  Windows can go online to look it up automatically, or you can manually select from a list of programs that are installed on your computer.
What do you want to do?
Use the Web service to find the correct program
Select a program from a list of installed progams
When booting the computer, I received 20 messages at start-up.  They were as follows:
1. it can't find the file regsvr32.exe  2. cmd.exe 3. WinMail.exe 4. unregmp2.exe  5. rundll32.exe  6.chrmstp.exe  7. ie4unit.exe  8.ITunesHelpere.exe
9  GrooveMonitor.exe  10.APSDaemon.exe  11. I_Manager.exe  12.CLIStart.exe  13.AvastUI.exe  14.AdobeARM.exe  15  QTTask.exe  16.jusched.exe  17. mctadmin.exe  18. ePowerTray.exe  19. sidebar.exe  20. RAVCpf64.exe      Each opened in a separate box as rkill message above above
I can't open any files (documents, pic etc) and have already tried (unsuccessfully) to run anything from my flash drive.  I've tried to access the flash drive from command prompt, and it cannot find "F".  I've also tried creating a different profile - that didn't work either.  It also will not allow me t... Read more

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Question: laptop access


i am having trouble with internet access on my laptop
i have 3 computers in my home, 2 are desktops hard wired thru a combination wireless/hardwire router
the 3rd is an laptop with wireless card built in.
i have to go into my router settings on one of the desktops and disable security
on the router before i am able to got online with the laptop.
is there a way to get around this, because with 2 teenagers in the house, access to one of the desktops can be "problematic"(they are doing "important" things on there , you know)
any advice suggestions would be appreciated



Answer:laptop access

I assume you have checked to make sure the encryption method and key or pass-phrase are the same on both the router and laptop?

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I use a Netgear router to connect my PC (Windows XP) the laptop (Vista) the connection is fine. But, whilst I can open PC files from the laptop when attempting to open laptop files from the PC a window requests User Name and Password. How do I name and password the laptop Please?Suggestions would be greatly appreciated. Best wishes

Answer:Access Laptop from PC

Mine does that as well, but even when i enter the usrname ad password that i always do to use the lappy the box just pops up again.Sorry i can't help but I've added it to 'my postings' just in case someone else can help.

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A friend of mine last week started her laptop and discovered that she has to enter a password to login which was not the case before. She tried many passwords and failed to login. Then she asked for my help and I tried all options from the F8 menu and failed to login to the laptop. I also tried the "administrator" account without a password which started a login process and after few seconds it went back to the login prompt. I noticed at the top right corner of the screen that there is an icon for "Kaspersky Internet Security V. 7.0" and tried clicking on it with no luck. Then I used a bootable CD to access the C: and D: drives and backed up everything to an external hard drive. And because I needed the space on the external hard drive I had to copy everything again to my desktop and while copying the files a McAfee prompt appeared indicating that some files are infected with "Puper" and others are infected with "Virut.gen.a". At this point I tried booting with an XP CD and did a repair for the windows installation which went fine except finding the right driver for the Intel video adapter.
After the repair finished I had the same problem again trying to login to the system using the two available accounts on the screen (i.e. administrator and the owner user name.).
The laptop is an LG Centrino laptop and the OS is windows XP Professional.
I need your help to access this laptop because my friend already misplaced all original CDs and it... Read more

Answer:Can't access laptop

Unfortunately, we cannot help you bypass passwordsNo subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to remove such content and/or ban the user. This would also mean encouraging the use or continued use of pirated software is not permitted, and subject to the same consequences.That said, I'm afraid it would be for naught:Virut.gen.aIs a terrible infection nearly impossible to get rid of. It is recommended to reformat/reinstall without backing up or saving anything

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need to wipe clean and reinstall operating disk. How do I do without being able to get into computer

Answer:I cannot access my laptop

... what is the laptop make and model number?... do you have a recovery DVD? ... or Vista bootup dvd?... you may have a recovery partition which maybe evoked by tapping relevant <keys> at bootup. Sometimes displayed on bottom line of screen..Demonstrative exspelling... there is logic to this madness! element of surprise Grrrrrrrr

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forgetting my password

Answer:i am cannot access my hp laptop

Seems like an epidemic of password forgetting lately. We can't help you crack computers.

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Question: Laptop Access

I need help real bad. My father passed away n left me his computer hp 2000 notebook pc but I dont know the admin password is it any way to change it are reset the computer

Answer:Laptop Access

Mrsjohnson2469 said:

I need help real bad. My father passed away n left me his computer hp 2000 notebook pc but I dont know the admin password is it any way to change it are reset the computer
Click to expand...

Unfortunately, we don't assist with a password-protected computer, so it's likely your thread will be closed.

This is edited from the forum site rules:

Please do not ask for assistance with or ways to bypass a forgotten or unknown password that may be required on a computer. As there is no way to verify the actual situation or intent, no assistance will be provided.


That HP 2000 series model laptop should have a factory restore partition that allows it to be reverted back to its original new condition.

If it doesn't or if it's damaged, you'll need the factory restore disc kit for it.

There are several HP 2000 series model laptops, so you need to confirm the exact one you have.

You can then access the HP support site for it.


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Hello so i have some ram and i would like to put it in my laptop i ran a system scanner saying it has a slot which is to put ram up to and the motherboard can take up to 16gb of ram so it shows i can put one more ram in but i dont know how to does anyone have a step to step guide on how to replace the ram thanks in advance.

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Laptop just updated and now it will not accept my pin code to get into it. It says to enter the old password of the previous version but I only had a pin

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Hello to all. I was wondering if someone can please please help me fix my laptop. I own an HP dv8301nr laptop with Windows XP Media Center Edition 2005 and it normally worked fairly well until one day I came home and found it turned off (as I usually leave it on with the screen saver running so I can have easy access as the start-up takes forever). Whenever I started the laptop as normal, it would go to the XP login screen but my username was no longer listed and the screen is blue with only a small Microsoft Windows XP logo on the background.

The laptop won't start in safe mode of any kind. I select the option and it acts like it'll start but brings me back to the screen to select safe mode, safe mode with networking, and safe mode with command prompt. Selecting all of those options do the same thing and just bring back to the select screen. It won't work either in the Last Known Good Configurations option. At the blue login screen with the XP logo I've tried control+alt+delete many times but nothing comes up at all so I can't login as an administrator.

I really need to get into my HP as it holds over 3000 songs for my itunes, school papers and school projects, pictures, music and other things I highly value. Can someone please help me fix my laptop so I can be able to re-sync my ipod and be able to do research and papers for school?? I would be nothing less than highly and greatly appreciative.


Answer:Please help me regain access to my laptop!!!!!!!

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When I hover over laptop wifi logo, Bell-Northern Research,etc. displays.  I don't recall this before. Problem?I use a Cisco router using Suddenlink internet. 

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desktop(xp) cannot access laptop(2k), when my laptop is on and desktop i try to enter thru my desktop to get my files of the laptop and everytime i can't get in it asks for username and password.

i enter my laptop username and password comes back still need your name and password.

I really don't have an clue and my self being working on computers for at least 8 1/2 years.

i know half software but still i'm more the a hardware person

but please help me to get thru on my desktop to my laptop.

Answer:desktop(xp) cannot access laptop(2k)

ok My desktop is on also laptop is on too! the laptop has 2000 on it desktop Windows XP!
when trying from desktop to access my laptop it appears i need an username and password wats going on plz help me!!!

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Hi I just got a new Lenovo G50,use F1 and F2 from start my computer nothing helps.Could someone please help me out of course I got a Win 10.


Go to Solution.

Answer:Laptop cannot access BIOS

Hi, turn off your laptop. From left side pres OnekeyRecovery button then press F1 or F12 Link to image

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I have a Netgear Wireless router nad a TrendMicro wireless adapter in my laptop. I cannot access the internet on the laptop. I have checked all the settings in TCP/IP - all fine. The router sees the laptop. The wireless utility shows excellent signal strength and connection (it shows the SSID). When I hook up the laptop directly to the router, I get great connection & the internet works great. So why can I not get internet access on wireless? Any suggestions would be much appreciated.


Answer:Laptop does not access internet

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New to this subject so easily confused.I am attempting to access the internet from my Hewlet Packard laptop - vista SP1. With an ethernet cable attached to my PC - XP sp3.ISP is orange.The laptop identifies a network and attempts to connect but fails. the diagnosis says can't find anything wrong.On the PC the LAN properties say limited or no connectivity. I ask it to repair but it says windows could not repair, renewing IP address could not be completed.I have tinkered with this a lot over a period of time so it might well be that I have to start again from scratch. Hope somebody can help.

Answer:can't access internet through with my laptop

Try turning off your router/modem for a few minutes to allow it to re-set itself.

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A couple of days ago my home PC stopped connectingt to the internet using wifi and hasn't been able to since. However I can on my laptop and tablet! I have taken my PC downstairs to see if I can connect using an ethernet cable which i can.

I need to find out why I cant now get on it wirelessly. The Pc's about a year old and has an 802.11n Wireless LAN Card. I have reseated it in case it was that.Within Device Manager it says 'The device is working properly'.

Im at a bit of a loss, any suggestions greatly appreciated


Answer:Have internet access on laptop but not PC

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I have a friend who has a 14 year old kid whom they believe is engaged in some devious behavior. They have asked me if it would be possible to get into, at least, a guest account on the laptop. They purchased the laptop, but the kid set the password and she cannot get in. Are there any work arounds, in the bios possibly, to be able to get around the password? They actually offered me a decent fee if I was able to even get them able to log on as gues, but I assusme you need to actually get in first, to set up another user account.

Answer:Access Laptop without password?

We don't cooperate in hacking. It's forbidden by forum rules! So this is my only answer:
User Account Password - Change from WinRE

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In fact it hasn't been logged on since February last.I am on bt Broadband with a Voyager 205 Router connected through the USB2 circuit. The PC runs Windows XP SP2, with Adaware and M$ Anti-spy.I am also running Norton Internet Security 2006.I have the Ethernet connection free on the Router, as well as USB2 and Ethernet on the PC and Laptop.The security on the laptop hasn't been updated since it was last on line, nor has Windows.My question:How can the Laptop hide behind the PC's Security Screen whilst I update Windows on the net?

Answer:Laptop rarely needs to access the Net

If the ethernet port is harware firewalled it would be OK .. check the manual to see if this is true.

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'Matt' used to be the owner and administrator of the laptop. Gill put her name into the administrator field and changed it to her own password because she was now having the laptop from Matt. Matt's name was no longer showing anywhere as a user or admin. We thought when we rebooted the laptop it would automatically show 'Gill' and allow her to put in her password to get into the system and Windows 10. But switch on the computer it shows Matt still and wont accept any password for him now, and no longer recognises him as a user. How do we get into the laptop now? I know we've made a complete mess of it :-( Help and advise really appreciated. Thanks.

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I apologise in advance if this is in the wrong forum (in which case, mods please feel free to move it), but I think the following problem is probably best suited to this forum.A friend has passed me his laptop (an ASUS K52F, running Windows 10) to sort out, as it was running slow (the usual problems, malware, unwanted programs etc). I couldn't use any boot keys to get into the factory restore, so I used Windows itself (via holding down SHIFT when clicking on RESET on the Windows shutdown menu) to get me to the factory reset menu, and the factory reset worked as it should, and now the laptop is running great.But the thing is, I want to know how to access the BIOS and the boot menu (so I can make the laptop boot from a USB stick, DVD-drive, etc). I don't need to know, as the laptop is working now, but I'm curious and I'll probably need to know it for sometime in the future. You can't always rely on Windows running when you need to accessFactory reset, so working boot keys are a must.But the problem is, no matter what keys I press when I turn on the laptop, I can't get into the BIOS or the Boot Device Menu. According to: boot keys for the laptop (ASUS  K52F) are F8 for the boot menu (seems strange, but I've found other sites via Google that confirm the laptop uses the same key as Windows boot) and DEL for the BIOS, but whether I hold down one of these keys, or keep tapping on it when the laptop start... Read more

Answer:Cannot access the BIOS on a laptop

Windows would not effect anything at boot because it hasn't loaded yet. See if this helps:

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Hello,My laptop display decided to die, without me getting a back up of everything on the drive. I can connect it to my computer desktop screen, I see it loading up with the bios, then as soon as it loads up with Windows XP the screen goes blank. I have tried to access it through Remote desktop but dont know the username or password. I'm stuck and would like any help how if possible i can hack into it using remote desktop so i can see the files and programs i need, or how I can connect the hard disk to my other computer?????Please helpThanksAndy

Answer:Laptop display Gone need to access HDD

If you HD is kaput then you will most likely be unable to access files on it. Turn on the lappy and keep tapping the f8 key to see if you get to boot options screen. From their choose 'last known good configuration'. If you cannot get to the boot screen post back.G

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Keeps saying cannot display page. I know that the website is up because I was able to pull it up at school. It comes up on my laptop, but not my daughters.message edited by plivous

Answer:Can't access Mastering A and P from a particular laptop.

Make sure you have a working internet connection on the laptop you are having problems with.

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Hi guy's. Will someone please put me out of my misery? Picture the scene. One laptop and one desktop connected together via network cards hub and cat5 cables. The problem is this. The desktop can access the laptop but not the other way around. Both machines are running XP Home. When I click on view workgroup computers both are displayed. If I then click on the desktop computer I get the following message again and again. computer is not accessible.You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions. Access is denied. AARRRGH! They both belong to the same workgroup name. I'm completely stumped, and a complete beginner to this networking any advice would be gratefully received Cheers Mooky.

Answer:laptop can't access desktop

Make sure file sharing is enabled on your desktop pc. If it is already abled make sure you have actually gave permision to access a folder on the network. If you go into view workgroup computer on your dekstop pc and access the desktop from there you will be able to see what folders you have shared on the network. Then check the folders in their original locations on your dekstop pc by going to properties and then sharing and make sure you have ticked the boxes to allow access from the laptop.

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I have a old dell inspiron 1525 laptop which suddenly stopped connecting wirelessly to the internet when I was on a long session on the net. It connects to the netgear router but just not to the internet. It says local access only. I tried a cable to the router but still local access only. 2 other desktops continue to connect wirelessly to the net via the router. I have tried updating the driver for the dell wireless 1395 WLAN mini card but no use. Any suggestions? Thanks,

Answer:Local access only for laptop

If it were only wireless not working, I'd think it might be a hardware problem but since you can't connect even wired, it has to be something in the network setup.
What version of Windows? Do you have more than one browser? If so, is this true for all browsers or just a particular browser?
You also need to mention the browser(s) as well as the version of browser(s).

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I have my pc networked to my laptop. The pc has windows me and is the one that is connected re router to broadband internet. The laptop is windows 2000. I put a pcmia card in the laptop, an ethernet card in the pc and used a crossover cat5 cable.I was able to share files and internet, but now, suddenly, I cant access the internet on the laptop, just keep getting 'the page cannot be displayed'.Any idea's why?

Answer:Laptop cant access internet

Try right clicking on the network card and selecting repair.

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I have a 2003 server on the network. I from my office computer (win2k pro) or from the server I am unable to browse to my notebook hard drives. I have more than one notebook. They are mostly Dell Inspiron 1150 with WinXP Pro. I can see that they are on the network when you brows your network, there computer names show, but you click on them and I get a “network path not found” error. Same thing happens when I manually type in \\note\c$. Even though when you right click on the laptop’s hd and go to sharing and security, it says the HD is already shared for admin purposes. I have tried creating another share and just name it c and give “everyone” full permission. Still a nogo. I have even turned off the windows firewall. Any suggestions or dummy steps on how to fix this and be able to give at least admins access to laptop hd’s?

Thanks for all your help!
[email protected]

Answer:can't access laptop hd's on network? Please help!


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Dell 600m Model PP05L
I have wireless in the house. My netbook connects as Home Network and can access the 'net.
The Dell connects to my provider via wireless but does so as Unidentified Network. And, while I am connected, I don't have access to the 'net.
I've tried everything that I know to change the Unidentified Network to Home Network. It just isn't taking the change.
I've also tried this solution from Technet:
To do this on your local server , follow these steps:
1. Start --> run --> MMC --> press enter
2. In MMC console , from menu file select Add/Remove Snap-in
3. Select Group Policy Object editor --> Press Add --> select Local computer --> press OK -->press OK
4. Open Computer configration -->Windows Settings -->Security Settings -->select Network list manager policies on the right Side you will see options for :
double click -->Unidentified networks

Unfortunately Group Policy Object isn't listed. So I'm stuck there.
Anyone have suggestions on how to proceed from here?

Answer:Laptop won't access internet

Have you tried to uninstall/install the newest network drivers from DELL website ?

Do you have a good signal ? Did you try moving closer to the signal source ?

Do you have an valid internal IP assigned to your interface, IP + Subnet + Gateway + DNS ?

Something like 192.168.x.x. or 10.x.x.x

Can you ping and/or ?

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The laptop (Toshiba Satellite S1800-712) has been wiped and so on start up I am pressing F12 but I need to reset the time and date, how can I achieve this please?

Answer:I need to access DOS after wiped laptop HDD

If you wiped the hard drive, there is no DOS, in fact, here's no DOS in XP anyway. What you apparently need to do is access the BIOS. See the following:

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I downloaded Windows 10,but can't access my laptop using my finger as password . What do I do ?

Answer:I can't access laptop using my finger

You can try booting into safemode

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hi, recently, i just changed my laptop's OS to Windows 8 from Vista. My laptop is Compaq Presario F700 and it was originally Vista. But somehow, my laptop cannot access WiFi anymore so right now im using our PC. Also, when i go to PC Settings-->Wireless it says that "No wireless devices are available". I tried downloading a wireless LAN driver in this site: [Broadcom Wireless LAN Driver for Microsoft Windows 8 | HP? Support] since Compaq is also from the Hewlett-Packard Company(hp).
but after installing it, nothing changed. what should i do? i don't know much about computers so if there are infos you want to know, just ask me since i don't know what infos i should provide.
thanks in advance though. ^^

Answer:My Laptop cannot access WiFi

Is the wifi switch on? do you see an image of an antenna lit up in blue?

If not look for a button or switch that says wifi or has an image of an antenna..

And turn it on..

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What is the problem when laptop cannot access internet via broadband and any wireless connection..Is the problem occurs inside of the laptop?

Before this everything is fine..


Answer:Laptop Can't Access Internet

What is the error message?

System manufacturer and model?

Are you using a router for a wired connection...or is it strictly a wireless connection?


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I have windows 2000 professional. its a company laptop and all I can access is their websites. I need to access more then just that to do my job, and it says those websites are not available. however, I do have internet access. how can I go about doing that?? thank you in advanced.

I tried calling my company but I have been on hold for 45 minutes now

Answer:need to access more then a website with laptop

It sounds like the IT department has restricted the access on that laptop. Odds are you will need to log in as administrator to change these settings. The only probelm being, the IT department is going to be the only one with the password to that account. I hate to say it, but you are probably going to have to wait for them. Sorry.

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HI! I read the whole thing but I 've certainly gotten lost in a few parts, I believe I have a similar issue. I have laptop with windows 7 and it ha dbeen connecting to wifi for almost a year already with no problem, all of a sudden for the past few days it started showing the DAMN yellow triangle and its always "no internet access" , cant surf the web, but my iphone and my neighbour who im splitting the bill with are connecting just fine. Also when connected to an ethernet cable it works (it actually very clearly show the name of my wireless network with the words "no internet access" beneath and then the name of the wired network HOME 20b2 with the words "internet access" beneath) and thats how im typing this right now. I havent made any changes in the last two days. I downloaded Advanced system care 7, driver booster and malware fighter all from IObit but that was last week I dont see why it didnt make the wifi faili right away assuming it was that... this just happened 2 days ago,, the only thing downloaded by my brother was the facebook video callin add on which I uninstall already to rule it out. I have ran ipconfig and as far as I understand (which is not a lot) eveything seems to be in order,,,, dhcp is enabled....,, I checked the properties of the network and both the internet protocol TCP/IPv4 and TCP/IPv6 are enabled and set to automatically obtain IP address and DNS server...) ive tried other things here and there,, like uninstall... Read more

Answer:Laptop with no internet access

Advance System Care years ago used to be ok but tends to be mainstream and allows third party applications to install on there own if you are not careful. Get rid of anything Iobit related that is al junk I dont care what anybody says I remove it because after careful research Malwarebytes will tell you that it is malware. Anyway sounds like you could have an issue with a virus or malware being what you have downloaded. I would try to run malwarebytes to see if anything comes up if you are not familiar with it here is a link to download it. I understand you do not have internet so you will have to download it to a flash drive and run it on the computer. Post what it finds and we will go from there. If you can wire in and get internet let mek now that also. But it sounds like that wont work either due to the nature of your issue.

Also what I would do is try to attempt a system restore back to when the first issue came up. That way you might be able to go back in time before the issues but if it is a virus this wont work. Just an idea./

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I have a gateway laptop (win xp) and would like ot make it internet accessible, by routing it to my desktop (have lyncsys router) and also being able to use it on the go - airport terminals, hotels,relative's house, etc. I'm an amatuer, so be gentle - but how do I go about hooking this all up?

thanks for your help

Answer:internet access for laptop

On your laptop's end you'll need a wireless network card. It will automatically join the network with the strongest signal and you can then surf the web freely as long as your in range of an open access point.

For networking using CAT-5 cable (the big blue telephone cord lookin stuff) you'll either have a connection in the back of your laptop or you'll have to buy a second networking card (doh!) for your laptop..this one with a plug for CAT-5 obviously. You may be able to buy network cards that are both wired and wireless but I'm not sure on that. Check the Linksys website.

Linksys sells these and you'd be best off buying from them for compatibility reasons. With the included CD it basically walks you through setting it up and physically getting the laptop on the network. The biggest trouble is finding a spot where you can get online...And the wireless cards for laptops generally have crappy range.

With Windows 2000 or XP you'll have two network connections which you can then rename to "Wired" and "Wireless" for instance, so its less confusing. It will switch connections on the fly depending on what connection your using, and this way you can have the wired network on a set IP address and let the wireless roam.

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I got a new laptop recently, and when going to "Wireless Network Connections," I find my at&t router on the list. I press connect and it connects to it, but there is a yield sign on the icon, and it tells me that there's no internet access. How can I fix this?

Answer:my laptop is not getting internet access.

Give us a list of the security settings and encryption your router uses. I've attached a picture of mine. The passphrase has been blocked out for obvious reasons.

Best thing would be to tell us the brand and model of both your router and your laptop. Wireless security can use a number of different methods.

Also, some wireless network controllers insist on using their own setup wizard and not the built-in Windows one. If you tell us what exact laptop you have we can figure it out.

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when i turn my laptop on it askes me for my password wich i have forgot how can i bypass this

Answer:how to gain access to my laptop if i have for

Contact the manufacturer and be prepared to prove ownership.A password is a security measure to ensure that only authorized individuals will have access. We cannot offer advice on bypassing security measures on a public forum.

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hi,I have desktop and i bought a router and set it up.setting was easy and i can use the desktop well.but my laptop cant access to internet.pls help....local area connection is fine but i cant really access on internet on my laptop....Nikki

Answer:cant access internet to laptop

HOW is the laptop trying to access the internet? Wired or wireless? If wireless did you setup the router for wireless access?

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Dear Sir, I am unable to log on to my laptop with control+alt+delete and password. I am using a Dell D430, model nr: PR09S.If there's any around it? Any info would be much appreciated. Thank youKattja

Answer:I can't access my laptop with control+alt+del

xp ctrl alt del password

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I am a 61 year old grandmother trying to run a holiday company in the South of France. I have been accessing the internet by wireless card which I have had to buy from the site owners, naturally this is expensive. I have been told I can use 3G, what is this, is it difficult to set up and is it expensive. Any input would be so helpful. Thanks guys.

Answer:Internet access by laptop - what is 3G

Hi and Welcome to TSG,
I found you this explanation of mobile broadband, not sure about suppliers in France. Now that you know what it is, perhaps you can ask around & see which companies there are recommended by others?


What is mobile broadband?

Mobile broadband is effectively a type of wireless internet &#8211; but one that differs from Wi-Fi. It allows you to gain access to the internet anywhere at any time of day without having to be in range of a hotspot. This means that you can set up your laptop and get online whether you&#8217;re on the train, in the park, wherever.

What technology is required for mobile broadband?

There are several devices to choose from to make mobile broadband work &#8211; mobile data cards, built-in 3G laptops, phones with data modems and the most predominant &#8211; USB modems.

Much like Bluetooth technologies are used with mobile phones, USB modems are built for PC-like devices. They generally utilise HSDPA (high-speed downlink packet access) technologies with the aim being to provide wireless access across networks to meet the needs of business and residential users.

Is mobile broadband as good as home broadband?

Clearly mobile broadband is a developing technology. However, speeds are already available in excess of 7Mb through data cards and USB modems. You will usually be charged based on the amount of downloads you make. There are pay-as-you-go packages available, and there are also contracted packages... Read more

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I've already posted this problem but left it a little while and I'm not sure if anyone is paying attention to the old post.

Anyway, I can't access the Internet either wirelessly or wired. I'm running an ethernet cable directly from a SpeedTouch DSL modem into my laptop. When I ping I get partial replies. Like 2 out of 4. Internet Explorer shows Web site found, waiting for reply but never proceeds to display the webpage. I've removed all bad objects found in Malwarebytes and SuperAntispyware. No effect.

No firewall is present as I totally removed the Trend Micro Package.

This is a HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:50:55 PM, on 9/8/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\wscntfy.exe... Read more

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I can access all FROM desktop to laptop on wireless....but i cannot acess desktop FROM laptop.

this is on windows 7.

both on same homegroup, permissions all set for sharing on both...

both on home network and joined.

checked "advanced" sharing a dozen times...password protection turned off, network discovery on...etc.

can anybody help?

on laptop, i click on network->Primary(desktop) and get the error message:

"windows cannot access \\primary
you do not have permission to access \\primary. contact admin...etc"

Answer:laptop can't access desktop

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hello guyz i realy need yo help, my nokia n78 is connected to internet so i can't connect it to my laptop mac os x so that i can access internet on a big screen, my nokia p suit is not supported by mac os x, pliz guyz any advice or help i'm desperate, thx

Answer:Need help to access internet on my laptop

Can we have you repost your question in clearer English? Take your time, and give us as much detail as you can

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Pulling my hair with this one....Win 7 Ultimate PC on a domain network.Cannot access a certain website.All other machines on domain can access it I can access it plugged into same network on my laptop thats not on domain with DHCPSo problem is with this particular PC.Tried in IE8, Firefox and Google Chrome - all no goodWhat i have tried:Turn off Win FirewallTurn off AV Reset TCP/IPReset WinsockSet Static IP/DNS etcSet auto IP/DNS etcRun scan with MBAM and CCleaner, im clean.I cant ping the website from affected PC - General Failiure is what comes backAnything else i can try?Cheers

Answer:PC cant access certain site that Laptop can

Check that the particular address isn't being blocked by the Hosts file:C:\Windows\System32\Drivers\etc\HostsIt is a plain text file with no extension that can be opened with Notepad. If there's an entry for followed by the site you want to access, delete the entry, save and exit from the file.

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my laptop got into trouble while i cleaned a virus from my pen drive. Many malfunctions occurred in the system like I cannot access my devices and printers, my network in system tray do not show, I cannot change my default programs and when I try to associate default programs they do not get associate and I cannot install my HP printer which I could use previously with no problem. I have kaspersky 2012 internet security and it says my system is clean. I tried many things like clean boot, system restore (even after 24 hrs it did not get initialize) so please help me......

Answer:Cannot access my printers in my laptop

Try a full scan in Safe Mode with Malwarebytes, which is thoroughly recommended by these forums.

You can download the free version here:

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Laptop Not Able to Access Homegroup...
... but the other computer on my homegroup can access it!

I have three computers in my homegroup- a workstation, an older computer running as storage, and a new laptop. All of them are running the same OS (Windows 7 Pro 64-bit) and they're all plugged into the same router (physically- not wireless!) For months, my workstation and storage computers have been able read/write data on each others drives as needed- no problem.

I just picked up a new laptop and want it to have the same capabilities. I added my laptop to the homegroup. Immediately, my workstation and storage rig showed the laptop in the windows browser under homegroup. They can read and write anything I've made available on the laptop.

However, that doesn't work going the other way.
My laptop can see the computers in Windows explorer but it cannot access them!
I have a common folder on all of my machines I'm trying to share to- on each computer I have read/write permissions granted to everyone on the homegroup.

I just copied about 30gigs of data from my workstation to my laptop and it worked!
However, trying to put something from my laptop to that workstation (in the same folder the copied content came from) results in a permissions error!

Any ideas?

Answer:Laptop Not Able to Access Homegroup...

MAke sure permissions on all 3 machines are set the same. I do not use HomeGroups. What I do is set Permissions for C:\ and all folders using "Everyone" as the main user and control. This rather than Administrator, etc. Works flawlessly for me even wireless.
Just my 2 cents.

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Recently I have bought a Samsung R440 laptop which have worked well for the past 3 weeks. However, recently, my comp have lagged beyond any possible usage all of a sudden one day. This prompted me to search for any possible solution and I have performed a rollback to an earlier date together with deselecting certain programmes on starting windows from services.msc. This however have resulted in my subsequent internet problem.

I have tried the following methods already but am still unable to find any plausible solution:
1. finding bonjour
2. doing winsock reset and related commands in cmd
3. changing IPv4 or IPv6 to automatic(already was) in network centre
4. Uninstalling driver so that it reinstalls immediately
5. finding updates, it states that I have the most updated driver

On my comp for connection status, both IPv4 and IPv6 have no internet and network access respectively. Another thing to note is that I am also unable to connect using my mobile broadband(although i'm 'connected', there's no internet access)

I've tried many solutions these few days but are still unable to solve. Any kind souls please help me

Answer:Laptop no internet access(Need help please)

How do you connect to the internet? Are you ethernet connected or are you trying to connect wireless? Setting services to Manual is preferred to disabling, if needed they can start. Since you have only had the computer a short time, consider a system restore...

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Hi, I can access aol from my desk top but not my new laptop. tried reducing the security on the security options in internet option, but that does not work. Have avg free, but do not know how to turn that off? Running Vista. Any ideas anyone please. Using Google IE, just need AOL for my e-mails.

Answer:got new sony laptop but cannot access aol

Is it AOL with talktalk or just AOL on its own. You could try this web page click hereand see if you can get them from there.

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I know its 2006 now, but my problem goes back to november. On the 26th, my laptop wasn't able to get online. I've got Road Runner and the laptop is a Winbook J1. Now trust me, this happens off and on, and i know all i have to do is restart the modem. But the problem is, that didn't fix it. I went through all the troubleshooters and it did nothing. I system restored to the day before and it did nothing. I've been searching through my files for any that were used, created, or modified on the 26th and came across a weird "Sp2 connection patcher". There was a notepad follow titled "Inst" (install) and this is how it read.

"Trying to find wxp sp1 bug... not found
checking applicatino version... NO installed version found
Checking version... checked succesfully
Checking user rights.. checked successfully
Checking tcpip.sys file version... checked successfully
trying to get PID of winlogon.exe... found
create destination folder... folder created
Create backups... trying to copy file < C:\windows\servicepackfiles\i386\tcpip.sys>succesfull
Trying to remove file < C:\windows\servicepackfiles\i386\tcpip.sys> successfull
Trying to copy file < C:\windows\system32\dllcache\tcpip.sys> failed
Trying to remove file < C:\windows\system32\dllcache\tcpip.sys> failed
Trying to copy file < C:\windows\system32\drivers\tcpip.sys> successfull
backups created
check sum success
raw data offset [4eb80]. Raw data size [5880]
foun... Read more

Answer:Laptop can't access internet.

and, its not Road Runner, my modem, or my router because internet still works on this computer and my xbox.

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Ok I have a pressing matter with a laptop hard drive i am trying to access due to laptop getting broken and i want to retrieve my photos and Music off of there as well as any other info i see necessary to keep, then I wish to format this HD so that i can use it as an exernal.

The Hard drive came out of an eMachines e620 Series laptop model number KAW60 Running Windows Vista Red Edition

the hard drive is a ;

HDD: 5k320-160
Model Number: HTS543216L9A300
5400 RPM
SATA 3.0Gb/S

I am running the following per results from TSG SysInfo:

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium , 64 bit
Processor: Intel(R) Celeron(R) CPU 450 @ 2.20GHz, Intel64 Family 6 Model 22 Stepping 1
Processor Count: 1
RAM: 2013 Mb
Graphics Card: Intel(R) G41 Express Chipset, 782 Mb
Hard Drives: C: Total - 295218 MB, Free - 236920 MB; D: Total - 9923 MB, Free - 1494 MB;
Motherboard: PEGATRON CORPORATION, EVANS, 1.02, 103764950000184
Antivirus: Norton Internet Security, Updated and Enabled

I am using an ICYDOCK HDD reader to tie it into my desktop however i continue to get the folloing error message:

**** Q:\ is not accessible. Access is denied. ****

i went to the command prompt and tried the Takeown commands but to no avail .

I do not know how to gain access to this HDD so that I can retrieve this most priceless and irreplacable data.


Answer:Help with Failed access to laptop HDD

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Hello, my daughter brought me her laptop to sort out saying that she could not get on the Internet with either of the browsers on her system, Google Chrome, and I.E. when I start it up it sees my wifi router which is listed in Network and sharing centre as connected, but the router is as far as it gets,  I have other computers in the house that use this router with no problems, both wired, and wireless. Device manager shows no problems. I did a scan with Norton Internet Security which was already installed on the system and it placed two items in quarantine: ( and ( but, on reboot, no change!.still no Internet connection. I pinged using the loopback address with no problem so the TCP/IP stack is ok. 
If I go into network map I can see the laptop, router and internet icons, if I click on the internet symbol I get a popup screen which says: Navigation canceled, this page cannot be displayed make sure the web address is correct. I would appreciate any help with this problem.

Answer:No internet access through laptop.

You may want to make sure that it is not setup to use a proxy server. To check this follow these steps:
Go to your control panel
Go to Internet Options
Click Connections Tab
Click LAN Settings at the bottom
If "Use a proxy server for your LAN" is checked, uncheck it and try browsing again. 

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I have been facing this issue for a long time and decided to post it now as I I could not find any solution on the web. I cannot go into BIOS on my laptop. Earlier, I used to press "esc" key when starting my laptop to get into BIOS, but now nothing happens when I press the "esc" key. I had entered BIOS several times before but now it is not happening. I had installed linux mint alongside windows 8.1 but later deleted linux. My laptop came alongwith windows 8.1 and I upgraded it to windows 10 later. I suppose that BIOS is not working after I deleted the linux partition. Please help.

Answer:Cannot access the BIOS on my laptop

@Mithil2001? Power-on and start tapping F10. REO

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i recently got rid of the virus anti-virus removal using Malwarebytes' Anti-Malware but now i got new problem which is when trying to go certain site i get dialog box saying
runtime error
- c\program files\internet explorer/iexplorer.exe
- r6025 -pure virtual function call,
then closing and when going to utube website it says restricted web site and that i got virus and should remove it using antivirus removal.

i did try changing security level did not allow it. I have admin right to change level, but doesn't work.

firstly did i remove the virus in the first place and whats happing now.


Answer:laptop not allow me access to internet

Hello and welcome to Bleeping Computer.Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.It sounds like whatever type of virus that you tried to remove is still lurking around if Internet Explorer is saying that you should remove a virus via virus removal.Please update Malwarebytes and run a full scan again by:? Start MalwareBytes and click the Update tab. There click "Check for updates" ? In case you can't update the database via the update option, please download and install the database from here. Only do this when the update option doesn't work. ? Once the updates are downloaded, perform a full scan again. ? The scan may take some time to finish,so please be patient. ? When the scan is complete, click OK, then Show Results to view the results. ? Make sure that everything is checked, and click Remove Selected. ? When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note) ? The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. ? Copy&Paste the entire report in your next reply

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I have a PC with 1 USB wireless adapter and 1 internal wireless adapter. I am trying to use the internal as a AP. The USB adapter is my internet connection. I have setup a ad hoc but my android phone does not suport that type of network. I understand that 'Connectify' will do what i need but it doesn't work with XP. I have a Linksys WAP54G and my phone works fine with it, but why use that when I have the extra adapter in my PC.
Is there a way to do this or do I just use the Linksys?
Thanks, jme

Windows XP SP3

Answer:laptop access point

Hey dadsnobest,

there's no need for the usb adapter. use the linksys for network/internet connectivity for all pc's and mobile phones.

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I have a group of Dell Inspiron 5100 laptops that I need to setup so that they have NO access to the Internet. Unfortunately, all the accounts on the laptops are 'adminstrative' accounts so that a group of applications with unsigned macros can run. Is there a way I setup the laptops so that only another 'savy' tech person would be able to change it back?

I already uninstalled IE from the windows components and gave the nic a ip address.

But I can see them, the panel of users, going back in & adding the IE component and using a USB wireless card to access the Internet with these laptops. Is there a way to prevent this?

looking for answers......

Answer:How do I Set up a Laptop with no access to the Internet

this always depends on how clever the users are. we restrict our users to power users which leaves us more options.
you could for example set a proxy address which leads to nowhere or just and then remove the connections tab from internet exploiter with a group policy.
I guess there are alot of different methods to disable internet access but you need to find a way thats really hard to fix for them.
one thing that goes through my mind.... do you use a switch or something that you can configure in your network or between the networks your users are connected to? I think you could disable forwarding request from the local network to the internet or proxy server as a general option there as well.

post back if you need more optiions!

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Firstly, i want to say that i have read the "first thing" but i cant post any of the logs as i cannot download the dds or GMER due to the problem i am having.

Secondly, this laptop is owned and used by my girlfriends sister. So i do not no exactly what has been done for this problem to occur.

Basically the problem is, the computer is unusable as no text, dialogue boxes, start menu, folders, windows or address bars show up. I try to open folders and the window opens but the contents don't show up in any legible way.
The address bar of the internet browser is just black.
I click the start menu, and nothing happens.
I right click anything and a small box with an up and down arrow appears, but nothing else.
The icons on the desktop have no text below them.

I really am unsure what more to share with you, what could have caused this, or even how to begin solving the problem as I can't access anything.

The laptop is running windows 7, is less than a year old.

Let me know if you need anything and i will try my best to provide it, but everything is a challenge because i obviously cannot access anything.

Many thanks in advance if you can help.

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originally posted this in hardware - then realized it should have been here. Sorry-


I have a gateway laptop (win xp) and would like ot make it internet accessible, by routing it to my desktop (have lyncsys router) and also being able to use it on the go - airport terminals, hotels,relative's house, etc. I'm an amatuer, so be gentle - but how do I go about hooking this all up?

thanks for your help

Answer:laptop internet access

Is your router wired or wireless? (Brand and model would be helpful).

Does your laptop have a wireless (WLAN) card preinstalled or a separate wireless card that fits into your pcmica slot?

If you have no idea, then download and install Sisoft Sandra. Run it and click on "System Information" and take a look for the hardware under the listing of "Network".

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I am wondering if there is a way of connecting remotely to a laptop?
My fiancee and I have bought a laptop for her parents so they can use skype and the internet. They are in Serbia and because they are fairly illiterate when it comes to laptops, I would want to log in once in a while (like every 3 months or when they say something is wrong) to update software, run spybot etc. Basically keep it on track.
Is there software I can install to log on remotely? We both have windows 7.

Answer:Remote access to laptop this is exactly what you need.

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Hello..Whenever I try to boot up my laptop I get a message on screen saying..
"LogonUIexe-Bad Image
C:\PROGRA -2\SearchProtect\Bin\SPVC4Loader.dll is either not designed to run on windows or it contains an error. "
Any ideas how to resolve this problem please?

Answer:Can't access my laptop due to message.

"Can't access my laptop due to message"
What happens when you click the OK button in that message window?

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Having a problem with one laptop that can't access certain websites on my home wifi network. Other devices on the same network have no problem. If I plug it into the ethernet cable on the modem, it works just fine. I've tried a dns flush, changing dns servers, rebooting the modem, updating the driver on the wireless adapter, switching browsers, system restore, scanning for malware, and no luck.
When I try to ping those sites, it seems that it resoles the hostname and comes back with an IP address, but then the ping fails. If I try a tracert, it fails right after the router.
If I put the laptop on a different wi-fi network, it works fine. I tried turning off the firewall in the router, and removed McAfeee, and turned off windows defender. Still nothing. It seems like the problem isn't entirely with the router, or entirely with the wireless adapter, but somehow the way they work together. Anyone else come across this and have any other suggestions as to how to fix it?

Answer:Can't access certain sites from one laptop

Do you mean it actually works and connects to some websites and not others.

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I have a Dell Latitude laptop that was getting wireless access fine. I was checking out my function keys and I think I turned off my wireless antenna. When I go into Network Connections, it reads that I am connected to my wireless, but IE and Firefox will not allow me to surf. I was told that I may have hit a function key combo that turned off my antenna. Any ideas on how to turn it back on? Dell told me that Fn + F2 should do it, but where are you supposed to be when you use that keystroke? Thanks for any ideas.

Answer:No internet access on my laptop

There should be a picture of something that looks like a wireless antenna on one of the f keys. Using the function key+ another key can be used just about anytime. You might also have a switch to turn it on and off.

but, since it's showing as connected, it seems to me that it's on. you might need to further look into it. What operating system are you using?

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My laptop will not access the has been working just fine...My desktop computer is just fine....I have pinged, but does not recognize it...Please give me advice...........thank you

Answer:laptop won't access internet

Please supply the following info, exact make and models of the equipment please.

Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

Have you tried to do a system restore to before the problem occurred?
If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
For wireless connection issues, have you removed all the stored wireless network profiles and then searched for the network?
For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
For wireless laptops, have you made SURE the wireless switch is on?
For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see thi... Read more

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is there any way to make my laptop into an access point for my PSP or another laptop or something?

Answer:laptop into a access point

Just do a simple network with a crossover cable and run the network wizard in contol panel

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I recently had my HP. laptop worked on And now I can't get in, I don't remember the PW> I used for this laptop comp. PLease help. I have 2 email accounts.  [email protected] and [email protected]

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After installing windows 10 I cannot access my laptop: the password is incorrect.
all common solutions are not working and already changed my microsoft login password 4 times and it works on all other devices.
It is making me sick because I can't enter my laptop and there were some files which I didn't yet made backup for. ( thesis materials)
I know this looks like a long post but u really should read this, its very entertaining... informative..
I have gone through several microsoft " techs"
nr. 1online : This, I cannot help you with u need to call this number..
nr. 2. : (English voice because the operators of my country were busy):
she : Ah mind the capslock!
me: euhm yes I tried that before calling microsoft techs..
she: oh ok euhm wait a second (mumbles)...
she: try the on screen keyboard , your laptop might be on other keyboard mode..
me: ok ( trying) : noppe this is not working!
she: this must be a synchronization issue!
me: ah ok so what can I do?
she: I dont know, I will give u the link to a specialized tech.
me: oh ok thx
nr3. " The specialized tech"
me : explain problem
he : so u tried capslock and on screen keyboard?
me: yes...
he: don't worry mister I know whats wrong , u use wifi right?
me: yes...
he: well now I know for sure I can solve the problem: turn of your laptop, connect it to wire internet and turn it back on, the password will now be synchronized!
me : euh ok wait a second ( we dont use cables anymore, had to find a cable and plug it in a... Read more

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I need help.

I am currently in the hospital in bad shape in LA

I'm semi-tech, so very competent.

i have a dell inspiron 4100, win2000 pro with all sp's and updates current.

I am using a Sprint PC card merlin S620 i think is the number


MY PERSONAL WEBSITE IS ** removed URL as it is unecessary for resolving issue **

I cannot access my site with either mozilla or IE.

on Mozilla, i get done at the bottom and a blank page.

on IE "this page cannot be displayed"

my site is working fine, i can access it on other computers.

i have a second site ** same as above ** which forwards to eabundance.

the same problem has existed for that site for two months. however, the eabundance problem just started.

I called Sprint to see if they are neg caching it, no answer yet

the problem of no page for also happened on my laptop using DSL at my office, and on my wireless card. That makes me suspect

I reset the dns negative cache values, and also turned off dns caching to no avail

if you are in the US please call me *** removed phone number ***, it's easier to work with the cell in my ear. I can call you back for free.


Will Green

Answer:HELP! My laptop will not access my own website

is this a kind of SPAMMING :?

am i correct :?


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Hi, I have acquired an old ex government toshiba laptop at auction. It would have been previously networked & accessed via username & password. I have been informed the operating system would have been Windows 2003.
I wish to use it as a 2nd home PC but cannot access the drives because at startup I am asked for a username & password. This would have been generated by some unknown government employee. I thought this would have been deleted at time of decommissioning but apparently not on this one. How do I gain access ? any assistance greatly appreciated as am copping merry hell from other half for wasting $$.

Answer:Access decommissioned ex gov laptop

Techguy policy is we don't do pass codes here. These are the rules

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Hi there, I got a second hand Compaq laptop which I have used for a year.
Now when I boot the laptop, it can not access windows, what I can see it a black screen. its a window 7 ultimate laptop. can anyone explain me where is the problem?

Answer:Laptop can not access windows

Its possibly several things
is the screen blank from boot up? can you get to BIOS?
will it work if you connect to another monitor or TV?

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Hi,Any suggestions on the best way to access the internet and e-mail while away camping in a field. We have been looking at data cards or connecting to a mobile phone. Which would be better. Ideas on Pay as you go options and cheapesr prices available would be most welcome.CheersDavid

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<Don't have internet access in my laptop when I tried connecting to my cousin's DSL internet connection.>

Hi guys!

My cousin has a desktop with a dsl internet connection while I don't so one time I tried inserting the internet cable in my laptop's port hoping that I would be able to connect to the web and get some updates on my anti-virus program. But to my dismay, I was not able to secure a connection thus failed to update.

I talked to a friend of mine regarding this problem and he told me that it has something to do with REFERENCE Number. He did not explain it to me so I'm hoping that you could help me with this.

What should I do to have internet connection using my cousin's DSL?


Answer:Don't have internet access in my laptop...

Welcome to Seven Forums,

Start off with Power cycle:
Turn off your computer and unplug the modem. Turning your modem off may not be enough to get it to restart itself, so always unplug its power source. Leave your modem off for 1 minute, then plug it back in and turn on your computer.

Do an ipconfig /all from your computer, compare the output of yours and your cousin's.
Click on Start => in search box type cmd press enter. From the black screen, type the word ipconfig /all and press enter. Right click on the black screen or Command prompt then choose Select All and Paste the results onto your Post.

You may also try these commands from your computer. Click on Start, type cmd, from the command prompt type:
ipconfig /release then press enter
ipconfig /renew then press enter

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Dear knowledgeable people: (I have scanned quite a bit of the forum, read a number of posts, but remain unenligthened per my question.) Premise: laptop access (via wireless router) to program data resident on my PC. The subject program is installed (frequently updated) on my PC (Windows XP). Laptop (also Windows XP) use of this data for viewing and printing is the objective -- without also installing the program on the laptop. (The catch is frequent updates.)

Both units have access to broadband; direct for PC and wireless router for the laptop. Have no problem also installing program on laptop, if needed: laptop access to current data is the issue. Even doing so via internet would be great. It seems that LAN and Broadband networks are both in play though I don't quite grasp any inherent conflicts. Thank you for any help.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz, x86 Family 15 Model 2 Stepping 9
Processor Count: 2
RAM: 1022 Mb
Graphics Card: All-in-Wonder 9000 Low Profile, 64 Mb
Hard Drives: C: Total - 114408 MB, Free - 63190 MB;
Motherboard: Dell Computer Corp., 0F4491, , ..CN481113CI01GJ.
Antivirus: AVG Anti-Virus Free Edition 2011, Updated: Yes, On-Demand Scanner: Enabled

Answer:Access from laptop to program on PC

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Earthlink is my ISP, and I am having trouble with my wireless router. 3-5 times per week, my laptop is unable to access the network. Each time, I am forced to unplug the router and then plug back in to get wireless network working again. Desktop with ethernet connection to network never has problems. Help?!

Answer:Laptop access problems

Are there any other differing factors a twork when this happens?- Just booted the router?- Switched your laptop's wireless on after the OS has booted?- Another network that becomes active in the vicinity?Those are just some of the things that can cause this.

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I just got a new laptop, it is some kind of Sony Vaio and it uses Windows 7, I'd give more info, but I don't know what to look for... The PC I'm using now is some kind of Gateway and it uses Vista. My router is a Linksys WRT150-N.

The problem: my laptop is not connected to the internet.

When I turned on the laptop for the first time it told me that I need to connect an Ethernet cable from the router to the laptop, I'm confused by this, but this is what I did, I found a cable that I used to use to connect from my router to my Xbox 360 for Xbox live, (is this an Ethernet cable?) and used it to connect my router to my laptop. The laptop seems to recognize the existence of my router (as well as a bunch of other random routers) but when I try to connect to it, it says the router has No Internet Access.

If you need any more information to solve this problem just tell me what to look for as I'm a little confused on what specific information I need to give and where to find that information in the first place.


Answer:New laptop, no internet access

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