Computer Support Forum

HORRIBLE tech support and warranty support

Question: HORRIBLE tech support and warranty support

I have a Thinkpad T450s and it is just over a year old. It still has 3 more years of warranty. Edit: Warranty type: TPJ (This product has a four year limited warranty which includes a warranty upgrade. This product is entitled to parts and labor and is entitled to Depot service).Recently the lenovo solution center gave an critical error for the HDD (Read test failure) and I submitted an online request reporting it. Without even sending me an email or contacting me, they sent me a new part and gave me zero information about it. Apparently every other person can replace a HDD now! I have created 3 more cases calling their tech support to send the laptop for a depo repair. Everytime the request is rejected 'at the vendor' according to the customer care. Neither the customer care people or tech support can tell me why. Every time they create a new case, tell me I will receive a depo bag nect day, and I dont receive anything, have to call depo customer care and on hold for minimum 40 minutes, only to hear that the case has been rejected they dont know why.One tech support told me now I have to send the new part back before creating a new case, otherwise it will be rejected again. but he does not know how I can send the new part back. The return label sent to me was for the faulty HDD.Can anyone help? What is the point of paying for warranty if I receive this type of service?

Relevance 100%
Preferred Solution: HORRIBLE tech support and warranty support

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: HORRIBLE tech support and warranty support

You do not state which type of warranty you currently have, there are a few which will affect how TS will or can respond. I hope you get this resolved to your satisfaction...





T61, 6465, Vista

3 more replies
Relevance 79.17%

I just bought my laptop 3 months ago and it now doesnt work. I cant reinstall windows and no matter how i try to reinstall it, it keeps getting stuck on prepairing auto repairs loop. On top of that, i cant get support on the website. I enter the serial number and i get a error message. Theres no way to fix this problem and i have had it with these PS pcs. I got screwed out of 430 dollars and right before finals. Never buy a lenovo laptop or a PC ever! Im buying a mac next time.

More replies
Relevance 106.19%

I've been having problems with hard drive data corruption for quite some time. I've been testing various components of my computer to try to find the source of the problem, and I've come to the conclusion that it is my motherboard that is causing the problem. I've tested my hard drives(the actual drives themselves), RAM, PSU, cables, etc., and found no problems. The only thing I haven't really tested is my motherboard.

So anyway, I'm guessing that my motherboard is most likely faulty. I checked the box, and it says that it has a 3 year warranty. On their website, it says that I need to contact my reseller for replacement/repair information. That is the problem...

My reseller is GREAT for buying hardware. They've got excellent prices. But they are HORRIBLE when it comes to service.

This is what will happen if I bring my motherboard to them and tell them that it is faulty and needs to be replaced under warranty:

1. They will take it to their repair center and tell me that they need to test it out to determine exactly what the problem is, and whether it should be repaired or replaced. This seems rather simple, but it will take them FOREVER. The reason for this is because anything that is covered under warranty is labeled as "EXTREMELY low priority". Basically, if they don't make money off of fixing or replacing it, they don't care that much and don't make much of an effort to do anything about it. So it will... Read more

More replies
Relevance 104.96%

Just spent the last 3 hours of my life doing 1) on a call with tech support unable to troubleshoot wireless networking 2)getting disconnected TWICE with no call backs even though you have my number 3) unable to call back into the system all lines are busy and no way to connect online with support to restablish the connection. If you can read this. I'm absolutely disappointed with the level and mechanisms for support. Please contact me Lenovo. Otherwise, I'm never buying a Lenovo product again. Also, I will affirmatively tell my friends and family of my experience if this is not resolved. This thing is brand new, and there should be a systemic way to troubleshoot wireless networking. PLEASE CONTACT ME LENOVO

More replies
Relevance 104.96%

My 2 year old Thinkpad R60?s right hinge broke when closing the lid causing the LCD plastic covering to snap off around that hinge. I called IBM?s EasyServ telling them my right hinge is broken and the LCD covering around that hinge snapped off. I was told that I still had 1 year left in my warranty and that the hinges are covered. I packed up my laptop and shipped it to the depot on July 16th, 2008. A week later I get a call regarding billing information for my laptop repair. I was charged $145 + tax to get my laptop repaired. I argued that repairs should be covered by the standard 3year warranty especially since I was told by the representative that it was. It took over a week for someone to get back to me and tell me that hinges are not covered under the warranty because the repair technician classified it as a user induced damage rather than manufacturing defect. My old R52 is still in rock solid condition and I have treated my R60 the same way, so I hardly consider closing a laptop lid as inducing damage to the hinges. The lady would not budge stating that there are no pervious cases proving it?s a manufacturing defect. So I gave up and paid for the repair. August 12, 2008, is the day I paid for my repairs and was told it will take 24 to 48 hours for the repairs. I called on Friday Aug 15 to find out the repair status and I was told that the hinges were placed on Order on Aug 13. After all that arguing, and being told that there are no previous cases... Read more

Answer:R60 Broken Hinge, Poor Warranty Support and Horrible Service

Hello, here is a picture from a R60 with left hinges broken. And here is a thread in a german forum where a user had got the same problem, closing the lid caused broken hinges.I personally knew three cases and three threads, yours include.Now i fear a little that mine R60 gets broken too, if I close the lid. I know it´s cheap buying this hinges in an online parts shop and will repair it by myself.  GreetsMessage Edited by Agotthelf on 09-03-2008 10:13 PM

9 more replies
Relevance 104.96%

I have been asked by a family friend for some advice on purchasing a new PC, while I am confident of finding them a good deal and a decent spec from the suppliers mentioned regularly in PCA forums (Mesh, Carrera, Multivision, Dell etc) I thought I would throw this open to the forum to pick over just in case I have missed something vital. I am spending someone else?s hard-earned after all!Firstly the PC, the budget is roughly £700 (or less). The system will be used by several members of a family (2 adults, 2 kids) for the following tasks (most important first):1. Internet (Chat rooms, School Work, email and general browsing).2. Word Processing (Schoolwork)3. Storing/Editing Family Photographs.4. Games ? (Nothing too advanced; the kids are 14 & 10 and mainly want to play flash games downloaded from the net & Maxis: Sims).As an example: Mesh offers the following system:Matrix M2400 ELS (upgraded):AMD XP 2400 Processor, 512mb PC2700, 120GB 7200rpm 8mb buffer HDD, nVidia fx5200 128mb graphics card, 17? CRT Monitor, 16x DVD Rom, 52x24x52 DW-RW, Onboard 5.1 sound, 5.1 speakers, Windows XP Home Edition, 1 years onsite warranty and 2 years back to base.Price £750.The buyers already have office/photo software on their current machine which they are comfortable using and which will be installed on to the new machine (its old software, not sure if it will like XP). I plan to replace any software that will not migrate to XP with Freeware as there is no extra money available for up... Read more

Answer:Warranty & Tech Support who do you reccomend?

silasgreenback - - good thread this mate, thinking of best support BEFORE you buy. On paper, mesh have some good kit out - -but if you are a regular here, you will realise one or two people have problems with mesh support ( though no doubt hundreds don't). Saying that, mesh do have a presence on this forum - - -.Where ever you but from, make sure you install the address of this forum in their "favourites" - -and tell them to register.

5 more replies
Relevance 97.17%

Hello, I bought lenovo yoga 500 14 ISK on January 2016. After 1,5 years later i aware that there is some problem on the left bottom side (near the hinge) than one week later i saw that screen and back lid seperated from left bottom side and when i look at in i saw that the screw hole is broken from inside and the screw is not tightening the back lid anymore. And my pc never dropped. It is under 2 year warranty and after i sent my pc to Turkey technical service, they said that your actions are completed and when i see the pc right side is broken. First of all i do not want to take back but they said that you can not take pc back so they force me to take my pc. day  by day crack is going bigger and bigger. When i called technical service they said that me (laughing) i forced the pc lid which is 360 degree. and also they said to me opening the lid from only one side causes this problem.  It is not written anywheere taht "dont open lid from left or right side" . I used 7 -8 years lenovo and also2 years work pc laptop Lenovo in very hard conditions and there is no even 1 problem. But my latest pc is falling apart day by day . Not a laptop anymore because opening lid will make my pc not work soon so lid is always open. I need Lenovo center help because people in Turkey unfortunately doesnt help for money. So i dont want them to repair my pc anymore too. After many discussion they are going to break other parts too and i dont trust them. Please help me to be repa... Read more

More replies
Relevance 96.35%

I keep receiving calls from fake MICROSOFT Tech support with various telephone numbers. Strange, they do not show up in my phone on line logs. They wanted me to go to FASTSUPPORT\763721586 ( do not use  these numbers). It is a company  called FASTSUPPORT.com. they also give you a complaint department where you can enter the number that you feel is causing you problems, the number of the LOGMEINRESCUE type remote access code. of course it is clear to them that you are suspicious and they will get rid of the  phone operator who didn't succeed. So do not bother to leave any complaint.

Answer:FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

Appears you are dealing with a well known scam.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.Avoid scams that use the Microsoft name fraudulentlyIs that call from Microsoft a scam?Tell Your Relatives: No, Microsoft Won’t Call You About Your ComputerMicrosoft calling? Mind the tech support scammer!Tech Support Scamming through unsolicited phone calls, browser pop-ups and emails from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware found on your computer, fake ransomware and fake BSODs all of which include a tech support phone number to call in order to fix the problem. If you call the phone number (or they called you), scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.These are a few examples.Call Windows Help Desk Immediately Tech Support Scam Fake Your com... Read more

12 more replies
Relevance 96.35%

I have a T430s laptop and it is less than 6 months old. It starting getting blue screens within a month of purchasing it. Technical support has been helpless in trying to fix the laptop. First, tech support told me to turn update my computer daily. Then another tech support employee told me to turn OFF my auto updates. This did nothing and over a few weeks the blue screens progressively got worse. Next, tech support told me to run a diagnostic on my computer which turned up nothing. Then, they tried giving me recovery discs and a new hard drive. After that failed they took it in to replace the system board which made the blue screens worse. Then they sent me MORE recovery CDs to try to fix the problem and that also made the blue screens worse. I called tech support after this and they said they would send in a request for a replacement laptop. I was told I would hear from someone in a couple days. FIVE days later I got a called from someone asking if I wanted a replacement and I said yes. Then I was told I had to wait two more business days to get contacted about it. Another 3-4 business days later, someone called me to tell me that they would NOT be replacing the laptop despite the fact tech support could not fix the laptop. After calling tech support once again, I was told that they wanted me to send in my laptop again for up to 7 business days! This is completely unacceptable. I have had problems with this laptop almost the entire time I have owned it and no one knows... Read more

Answer:T430s constant blue screen and no help from customer support or tech support. Help!

What are you running when you get the blue screens?  (operating system and applications)
 
Are there messages in the event log when it crashes?

9 more replies
Relevance 94.71%

When I installed Win8 on one computer I need a H.P. printer driver. So I went to H.P. support/download did not find the needed driver so I called their Tech. support. A friendly support guy looked at my system and told me my copy of Microsoft Win8 bought at Best Buy was not a legit copy, also my system had been infected and they needed to remove my Win8 clean my system and reinstall Win8. made me a deal of a reduced price of $250US I knew this was not right so I begged them good buy went to Best Buy where I have good friends in the Geek Squad. they got the needed driver and printer works fine.
Today my Netgear routher died, called Netgear to get my lifetime warranty. This also was a support in India guy said it would cost $39US to make sure it was the router I said thanks but no thanks. Took my old Netgear router back to Best Bye where I bought it three years ago and they gave me a new Netgear router. I needed setup help so called Netger as new user also in India guy was friendly looked at my system and helped me get it setup. Then he informed me my computer was under attack and my files were being read he could fix my system and protect my files for the small sum of just $85US. Well I was using a small backup H.P. computer on the Net. hardwired and it was almost never used. So I knew it was a India Tech. support scam again.
I think these guys in India do support for many Mfg.s and software makers, and it's an easy way to gleen a lot of fast cash from people who trust the br... Read more

Answer:Tech. Support Scam from India support bases.

Are you sure you were using legitimate HP/Netgear phone numbers? Where did you get the numbers from?

Are you sure it wasn't just a variation of the scams the FTC are starting to crack down on?
How Windows tech support scammers walked right into a trap set by the feds | Ars Technica

12 more replies
Relevance 94.3%

i currently have a dell Inspiron 5558 laptop for over an year now but the screen stop working over 6 months ago, i looked up the warranty information at the time of screen stopped working and was re-assured that it showed February 18, 2017 therefore i did not consider that it is very urgent to call tech support since i have other laptops. today when i call the support service, i was informed that product was not registered and i have to pay $233 to replace the LCD screen, they still argued that dell warranty website showed the correct information but when i looked it up, the website still displays the same.  did anyone else encounter this issue??
below is the warranty service which is still display at this time

Answer:Dell Warranty is reflecting incorrect data as per technical support and support manager

Was the system purchased direct from Dell, or at retail - or on EBay, Amazon, etc?

3 more replies
Relevance 93.07%

What is wrong with MS Tech Support, they say they dont support One Drive. I cannot connect to One Drive with any of my Windows phones, iPhone, or Android cell. I called tech support and they told me they are not trained to support One Drive for cell phones. I have spent lots of money on my equipment to be told they do not support it.

Answer:What is wrong with MS Tech Support, they say they don't support One Drive?

Did you go here?https://onedrive.live.com/about/en-us/support/

2 more replies
Relevance 90.61%

I really thought that dell improved, but clearly no!!

You guys just refuse to learn from your past sins.

The SR number is attached, this is for a brand new top of the line XPS 13 machine.
This supposedly super piece of machine had debris in the screen.

While this is bad still acceptable, however what boggles me is the customer support.
I have been reporting this issue and have been pushed from one dell department to another...without anybody helping me.

Why can't you show some customer service empathy and solve my *** issue!!!!!

More replies
Relevance 89.79%

hello to everyone!!

im working as a tech support agent for one of the biggest ISP in the US.. its a good paying job and also very challenging.. i use to troubleshoot internet connection issues for residential accounts (1 pc only) and for all other issues that i get, i browse for similar issues on the forums of this site.. well, most of them came pretty handy (esp for the security forums).. now, i got transferred to the networking department and im in a total loss!! i can do simple troubleshooting and install assists for new networking users but i really need help in issues like:
1. remote access/ port forwarding
2. invalid IP addresses on the wireless devices
3. file and printer sharing
i was browsing through all the topics but i cant find any.. if there is someone out there who can help me with this issue and give me some pointers on how i am going to do this in an easier way.. i would really appreciate any assistance..

thanks in advance!!
foxxy
 

Answer:tech support in need of extra support

6 more replies
Relevance 87.33%

I purchased the Lenovo brand because it offered many more features then the competitors within the price range we needed.  My son needed it for school so of course we went with the i7 processor because we were told it was the best and wanted to ensure we didn't have an outdated computer within the next few years when our other children would begin to use it.
 
Our computer is not charging and I have contacted every department I could think of and was referred to some others along the way.  I am very stressed and upset on how my problem/question is being handled.  I was hoping to get everything resolved before school starts again on Jan 3rd so my son doesn't fall behind. 
 
The history of my purchase:
 
I purchased my lenovo ideapad y560 in 2010.  Upon arrival it did not work and I had to send it back for a replacement (this order# 2FL8RF  S/N ******** was ordered 9/13/2011 shipped 9/17/2011 a return authorization generated 9/23/2011 and you received the unit back on 10/23-10/24/2011).
 
 My new one came and the start date of warranty was 10/6/2010.  A few months in I called in again for the blue system screen and was told I had to restore my computer with the restore button which I did even though I lost all of my work and applications. 
 
I called in on Friday December 23,2011 to technical support because my computer was 100% functioning and it wouldn't charge.  The computer then turned off due to non... Read more

Answer:Y560 Warranty * Sales/Sales Support/ Entitlement/ Hardware Support - No one can give me an answer

hey dorissanchez3,welcome to the forums.could you PM to me the following details : Name:Country:Mobile:Email:MTM [machine type model]:(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)Serial Number (S/N):Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :Troubleshooting Taken : (if any)





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

1 more replies
Relevance 86.92%

Microsoft Windows Technical Support Phone Number 1-800-723-4210
Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Dial now 1-800-723-4210. We are certified technician from microsoft you can call us for any query related to microsoft product. 1-800-723-4210We are here to help you Call us for outlook and Hotmail support Microsoft Outlook 365 Customer Service Phone Number 1 800 723 4210 United States Super Support 1800.723.4210 Microsoft Outlook 365 Customer Service Phone Number 1 800-723-4210 United States Microsoft tech support phone number Microsoft office tech support phone number1-800-723-4210 windows tech support phone number Microsoft tech support phone number usa Microsoft windows tech support phone number Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical... Read more

More replies
Relevance 82.82%

I Have a thinkpad t43 2687 DUU. purchased 2 years back.  It had 3 yr warranty.  Recently i had a problem with the  laptopand decided to reimage it since windows got corrupted.  The service partition didnt help in reinstalling the factory image.  The resue and recovery versions (3 as wellas 4) didnt work and had to order recovery CD's.    The fun starts here.   First time i called the case was created and got lost.  Nothing happened.   The second time i called the case was created and the recovery CD's were sent to Pennsylvania (zip code 15038) instead of irving tx, 75038.  No apologies from any tech support person.    Being routed to tech support, CRU support,  DHL in round robin fashion is the only thing that happened.      Finally the CD went to Lenovo itself because of bad address.   These guys do not even have basic address validation system in place before shipping something and theirtech support has very poor sense of US addresses.    Then after 3 days i again call them up ( no choice)  and they created a new case  but miss my apt number.   I called next day to confirm,  the tech support team said the CRU team will now be able to help, the CRU team told me that the case isnt closed yet and they cannot help.  called the tech support supervisor.   he was totally useless and didnt help one b... Read more

Answer:Problems with Thinkpad Warranty - Not recommended to buy Thinkpads due to poor Warranty Support

Welcome to the forum! I'm sorry to hear about your less-than-pleasant experience with tech support. While I understand your aggravation (I'd be pretty upset myself if I were in your shoes), I'd tend to believe that this is still an exception, and not the rule. My T43p (2687-D5U) came back repaired after three business days last week, no complaints on this end. I've been using ThinkPads for eight years now without a single bad experience with IBM support, and I've sent dozens (if not hundreds) machines for a repair over that period of time. There are incidents like the one you have described with every company. Once in a blue, a case slips through the cracks, it is human to err. And while I'm not demeaning what happened to you, or defending the company, you'd likely be in a worse spot with another laptop. Hopefully the disks will arrive safely, and help you restore that T43 to its full glory, enabling you to enjoy it once again. Good luck and keep us informed.

2 more replies
Relevance 80.36%

Lenovo just made my top 5 all time worst tech support expriences ever.  I would probably put it right behind Nortel Networks.  Holy cow.  Here is the email I sent to the [email protected]: I have a T530 that is less than 5 mos old. The "R" key keeps popping off, which according to the internet is a common problem.Anyway, first I go to the web site to try and get an RMA for the keyboard. I have to enter the serial number and type, after struggling to find it on the bottom where it always used to be, I find the only way to view it is to remove the batterrrrrrrrrrrrrrrrrrrrrrry. Sorry, **bleep** R key keeps popping off. So, I find the SN and Type and enter it it in. I get a "invaild SN and type". I try again same error.At this point I select "Chat with our Expert" Only the "Expert never replies to my request for help. After about 5 minutes I give up. and dial 877-737-1082 where I get the displeasure of arguing with the voice recognition software over whether the SN R9-TZVIN or R9-B3VRN or any one of 47 other combinations. When the IVR finally gets tirrrrrrrrrrrrrrrrrrrrrrred of fighting with man and kicks me to an agent, the agent tells me I have the wrong number. So now I am listening to hold music wondering if anyone will ever answer.If this is how the "Premium" support functions I dread what is going to happen when I find out I'm not qualified for "Premium" support.This is the end of my rant. Thank you. Now, after being on hold for 15 ... Read more

Answer:HORRIBLE Customer support for T530

Hello Ahochau, welcome,
 
Glad to hear that things worked out.
 
I don't speak for Lenovo (!) but my guess is that there were enough cases where the SN, type, and/or CoA had been scuffed to the point of being unreadable that hiding them in the battery compartment was the lesser of evils.
 
I'd rather have to dig a little for the SN than have a warranty claim denied because the SN wasn't readable any more.  A readable CoA is handy too...
 
Regards,
Z.

3 more replies
Relevance 80.36%

By way of reference.  I have used thinkpads since at least 1999.   I have probably purchased over 200 machines for my clients over the last 18 years.   So I am not a Lenovo hater.   I would attempt to fax or email this to a customer advocate, but I cannot find them.  In fact, in the customer email from the support request in question, there is the following paragraph from the email from lenovo on 15 Mar 2017.
 
Our goal is to make you Extremely Satisfied with the service we provide. If you have any issues with your service, please contact me directly [Moderator edit]
 
But when I tried to write I found this email is no longer valid.  So I am forced to use this forum.
 
The device in question is an Thinkpad X230.   On 15 Mar 2017, the computer suddenly stopped working.  Client calls Lenovo Support who issues ticket number 403QRH4.  The diagnosis was a bad motherboard and setup an onsite appointment to replace the motherboard. 
 
The problem is that the motherboard in this same machine has been replaced twice previously over the last 3 years. 
The first incident was 21 Feb 15, ticket number CQMWSCG
The second incident was on 22 Feb 16, ticket number 304BT5Z
 
My client is understanably concerned that the warranty will run out in Oct 17.  She contacted the warranty support people to see if she could extend the warranty.  She writes:
 
I called Tech support and was o... Read more

More replies
Relevance 80.36%

After so my research I ended up buying the P50 from OutletThe machine was advertised as 32GB but my parts says 8GB in parts lookup page And I was advertised as M2000M as graphics card but to my astonishment I received M1000M. I did open a case in the ManagedTechnicalAccess or so-called ThinkPad support area but they closed the case saying that they couldn't reach me. my phone. Yes, I am in business in Asia and what do you except Lenovo?I did reach the support number given in the ticket but after an hour of roundabout I ended up wasting my time with no proper resolution as everyone kept transferring me between the sales and IBM hardware support. I was given an opportunity to return the machine in 14 days but LOL, I would return back to country at least after three months as I am in business.I bought this as a replacement to the broken W530, which you need you can't fix it and all I had was P50 as ready to ship. As I was flying in a week I expected the machine to reach me at least as advertised but in all honesty, I never wished for such a surprise at 40,000ft.Now I don't have a proper workstation and sitting idle with a $1300 brick. I can't use them if I need to return them for a refund or I can continue using them but no refund would be provided and I can keep the machine.But Lenovo, I expect a little professionalism over here, I should be either given a part refund (the costs of missing part) or allow me to use the machine and accept return as I come back after the... Read more

Answer:Horrible Support with ThinkPad P50 Purchase

I am pleasantly surprised that how no one cares at Lenovo to a premium business grade laptop. How do you expect me to recommend thinkpads to my business then? 

1 more replies
Relevance 80.36%

Hello. I am making this post because of my horrible experience with customer support. I purchased a Lenovo Y50 last year for school, and it worked great, until two weeks ago when the hard drive and keyboard failed simultaneously. I checked my warranty, and I have about a month left. So I decided to call in and see what I could do. That was the worst mistake I could have made. I am a college student, and I used a cell phone to call in to customer support. Not only was I on hold for 30 minutes, when I finally reached a representative I thought would help me, she told me I would have to be put on hold again, and transfered me to the warranty division for Lenovo notebooks. While being on hold, there is no music to let you know you are on hold, no robot telling you how long you have to wait, nothing but a pre scripted message that tells you to go to some website. I don't even know what the website is because the message was so faint. I eventually had to hang up because after half an hour no one responded to me, I had a class, and I wasted 30 minutes of my 100 minute plan. Mind you I am a college student at a university with a prepaid phone plan. I cannot afford to be on the phone for half an hour, much less 2 hours like some other users on here have said that they were. I should not have to pay money to tell Lenovo that they made a defective product. So here I am with nothing. A broken laptop. A bigger phone bill, and nothing to show for it.  

More replies
Relevance 80.36%

Quite simply the worst experience I have ever had with a company.  Issues galore with my this new T400 and zero support.  The specialists that advise on these machines are not available after 5pm Pacific time or weekends (the only times I am able to contact them).  I bought this machine for the Lenovo name and supposed 24/7 support, both of which are worthless to me at this point. Fingerprint reader not workingSystem Restore will not runOptical Drive excessively loud(amongst other issues)

Answer:lenovo support/service = Horrible

When these machines were first released they were given to a special team to see what problems people were coming up with. Now all support staff are handling them.  Call anytime.

3 more replies
Relevance 80.36%

The following is my problem...and this is copied from Norton's site...Only problem is that my comp. came up virus free, the Registry value they want me to delete does not exist, and when I select Norton Antivirus in the Add/Remove Programs window & click remove (or change for that matter) nothing happens!!! I don't know what to do! PLEASE HELP IF YOU KNOW WHAT I SHOULD TRY!
Pasted from After clicking Install Norton Antivirus

After clicking Install Norton AntiVirus, a cursor appears briefly, and Norton AntiVirus 2005 stops responding

Situation:
After inserting your Norton AntiVirus 2005 CD, you see the first installation screen. When you click Install Norton AntiVirus, the installation does not run. An hourglass cursor appears briefly, but no other window appears.

Solution:
Before you begin: The information in this document applies to a problem that happens when installing Norton AntiVirus from the installation CD. If you downloaded Norton AntiVirus and are having a similar problem installing the program, read Norton AntiVirus 2005 installation stops responding after extracting downloaded files.
Because this situation has a variety of causes, no one solution will work in every case. Begin with "Solution 1: Make sure that your computer is virus free." You will be directed as to what to do next.
Solution 1: Make sure that your computer is virus free
If your computer is infected, you may have this problem. To quickly rule out common infections, con... Read more

Answer:NORTON's Product Support IS Horrible! Please HELP!

I have faith in you Tech Support Guys...don't fail me now! :-D
 

3 more replies
Relevance 79.54%

I've had two Lenovo Yoga laptops, the Yoga 2 Pro and the Yoga 900 13-ISK.  Not a cheap laptop. My first Yoga developed a touchpad problem while still under warranty (10 months after purchase).  After TWO MONTHS of being in your service center and never being given an estimated repair date due to there being no replacement touchpads available (really?), I raised hell and you replaced it with my Yoga 900 13-ISK.  Which was nice of you, but horribly inconvenient. My Yoga 900 developed a USB-C problem.....and I again went through the service nightmare.  At least the motherboard was in stock, because it was only a few months after I got the laptop.  But it took another month without a laptop before I got it back. And while still under warranty, my touchpad developed the same loose double-clicking issue that my Yoga Pro 2 did, but I decided just to live with it because I was tired of being without a laptop and didn't want to send it off for another month or more (and, BTW, the touchpad was not in stock). So then, while the laptop was only 18 months old, I closed the lid not realizing a small 1/2 inch grape stem....a GRAPE STEM.... was on the keyboard and it cracked my screen, rendering it unusable.  And, of course, there were no OEM screens in stock, new or refurb, and they hadn't been for months.  So I was forced to replace it with a subpar aftermarket counterfeit that bothers me everytime I use the laptop.  As of th... Read more

More replies
Relevance 79.54%

I have a new Lenovo P50 which was purchased for me by a friend while visiting US. Since the beginning there have been problems with touchpad not working. I took the laptop to Lenovo's authorised service center in Delhi twice, and both times was disappointed because the technician refused to look at the laptop making one excuse or the other. During the first visit, this guy was not sure if P50 was covered under international warrenty in India and wanted me to provide a proof that it was. I got in touch with Lenovo customer support and below is the email response I received.  Hi,

This is in response to your request. We want to inform you that all think products come under IWS. So, your product is also under warranty and you will get services in India.

Your system is having carry in warranty, so please go to service center for any services you required.

Thanks
LenovoI was astonished by this reply, becuase this is something I thought the technician ought to know or could have found out easily without asking me to get this information myself and wasting my entire day. I went to the sevice centre the second time with this email, and this time he drops another set of requirements on me. He wanted the original invoice for the laptop along with a copy of passport of the person whose name is on the invoice, without which he will not even look at the laptop. This laptop was purchased from Amazon US and I had the soft copy of the inovice with me... Read more

More replies
Relevance 79.54%

I love my X230  - I just had an opportunity to buy a brand new laptop and instead decided to have my X230 repaired The X230 is the best laptop I have owned in the last 20 years.   BIG MISTAKE - because Lenovo Support is incompetent, uncaring and rude. I just paid Lenovo Depot Service $650 to replace the motherboard on my X230 because it would no longer connect to the docking station.  Motherboard warped.  A known problem with the X230s but as I was out of warranty, Lenovo would not replace for free. Okay - No Problem. Once repaired, Lenovo sent the machine back to the wrong address.  UPS finally fixed this on their own. The machine would not boot. Lenovo Support could not provide any assistance, other than to suggest sending the machine back to the depot fro additional repairs. After a day of troubleshooting I contacted Windows support and they explained that with a motherboard replacement, my current Windows 7 install was not longer valid.  I had to purchase a new Windows key and reinstall Windows.  $157 later, they were right. The machine now boots. But the finger print reader doesn't work.  (Not listed under devices in device manager - see prior post) I contacted Lenovo Support.  They were unwilling to assist me.  They would not even walk through the BIOS settings with me.  They said the only option they could provide me was to arrange for ... Read more

More replies
Relevance 79.54%

Here is the chat with the 3rd terrible Dell tech I've been with involving the bad Killer wifi cards in XPS Dell 9560s. I got transferred to him from another tech who had no idea what he was doing: 

 4:41:36 PM   
  
 System 

You are now being connected to an agent. Thank you for using Dell Chat

 4:41:36 PM   
  
 System 

Connected with Shaikh Tehseen Moin

 4:41:41 PM   
  
 Shaikh Tehseen Moin 

Welcome to Dell Customer Care Chat! My name is Tehseen.

 4:41:51 PM   
  
 Shaikh Tehseen Moin 

Hi Arun, How are you doing today?

 4:42:44 PM   
  
 Me 

Good.

 4:43:21 PM   
  
 Shaikh Tehseen Moin 

How may I assist you Arun?

 4:44:31 PM   
  
 Me

I have a new XPS 9560 with a Killer wireless card. The card is killing my local network even after updating it to the newest drivers. I had to downgrade it to an older Qualcomm driver to get it to stop doing that. But the card is still slow.

 4:44:49 PM   
  
 Me

I have read in other forums that many other people have this same problem and Dell has been getting them Intel card replacements, like here: http://en.community.dell.com/support-forums/laptop/f/3518/t/20006805/

 4:45:00 PM&nbs... Read more

Answer:Killer wifi XPS 9560/horrible support

corvus321I am returning this XPS because of my terrible experience with Dell. I will *never* purchase another Dell laptop/PC ever again.
I know you have had other posts on this subject.  When someone has a problem they usually give the basic info which might be needed by others to see help with a problem.  You gave your computer model but you did not say which Killer Wireless you have.  You don't mention which Wireless Router you have.  And you do not state exactly what is happening when the "Killing my Network" happens.
Other things you might keep in mind is first , a local network is limited by its slowest device, and not just a router.  If you have an older type wireless device, you might try turning it/them off for testing.  Secondly, in you situation, it may be that Win 10 is involved in the situation.  Every build of Win 10 seems to move beyond certain types of devices.
You have to believe Dell checked the configuration prior to offering the system for sale.  You need to do something to get that system in another environment for testing.
If you have made up your mind about sending the unit back, then disregard the rest, but I would suggest you download the drivers from the Killer site (Killer-Ethernet-Wireless_ Zip.zip) and extract.  Then use Device Manager to uninstall the device and select the box to uninstall all drivers.
Then check the Programs and Features dialog, available from Settings, Apps, bottom of wi... Read more

1 more replies
Relevance 79.54%




Kindle Support Phone Number
{<{1-888-811-4532}>}


Amazon Kindle Customer Service
{<{1-888-811-4532}>}


kindle helpline
{<{1-888-811-4532}>}


Kindle Customer Service Number
{<{1-888-811-4532}>}


kindle fire tech support
{<{1-888-811-4532}>}


amazon kindle help
{<{1-888-811-4532}>}


kindle fire customer service
{<{1-888-811-4532}>}


kindle customer support
{<{1-888-811-4532}>}


Kindle Help Phone Number
{<{1-888-811-4532}>}


kindle help
{<{1-888-811-4532}>}


Kindle Customer Service Phone Number
{<{1-888-811-4532}>}


kindle tech support
{<{1-888-811-4532}>}


kindle fire helpline
{<{1-888-811-4532}>}


kindle support number
{<{1-888-811-4532}>}


kindle technical support
{<{1-888-811-4532}>}


kindle contact number
{<{1-888-811-4532}>}


Kindle Tech Support Number
{<{1-888-811-4532}>}


kindle fire support number
{<{1-888-811-4532}>}


Kindle Customer Support Number
{<{1-888-811-4532}>}


Amazon Kindle Customer Service Phone Number
{<{1-888-811-4532}>}

More replies
Relevance 78.72%

I received a new Y510 and have had issues from day one.  Within an hour I was on the phone with the support center resetting to factory setting.  My biggest/recent issues have been with the wirelss connectivity and support.  My husband spent an hour with Symantec remoted into our machine, Time Warner came out and replaced our modem an ran tests, updated the driver from Intel, uninstalled Symantec, reset factory settings, and other laptops work perfectly fine on our home network. I pay for a new laptop and broadband, but my IdeaPad takes 5 minutes to load a page wirelessly....the help desk tells me they can't help and have not done one step in troubleshooting. As a work from home, research analyst (in tech & telcom of all spaces), this laptop is useless at this point. Can someone please help!!!??

Answer:IdeaPad Y510 - Horrible experience so far...hardware and support

What kind of security settings are on your home network? I had to reconfigure some network settings to allow my laptop to connect wirelessly to the network, so it might be a safe bet that it's not your laptop but your network.

4 more replies
Relevance 78.72%

I have a really HORRIBLE experience with Lenovo laptops as well as their UNETHICAL business policy and their customer support personnel who doesn't really know how to speak with an existing customer. I bought a Lenovo Thinkpad E420 back in December 2011. Around October 2012, there was a serious motherboard problem because of which I had to send back the laptop to the Lenovo center. I had an existing warranty and they said that after this fix, my warranty should be over in 1 week and if I want to get an extended warranty. Naturally, I opted for it. They fixed the motherboard issue and it's been only 8 months now and I have another HDD issue with my laptop. The HDD is crashing and my OS is not loading up. When I called up customer support, they first told me that there has been a recall in that product. But, then they told me that they will not do anything to me because I don't have a valid warranty. I was shocked to hear that because I paid the amount required for that extended warranty and I even have the email. When I confronted them about it, they replied that that extended warranty was for the existing 7 days, which was a NASTY and UNETHICAL business trick that they played. Never have they mentioned anything about it and they think that people are too dumb that they will get an extended warranty for the remaining 7 days of an existing warranty. The customer representative even went to that distance saying that I should not have expected the extended warranty to come t... Read more

Answer:Horrible experience with Thinkpad E420 as well as customer support

Hi BID_CLT, welcome to the forums,
 
I wish it was under better circumstances   In the email you received, please don't post the full contents, was there a 7 digit number referencing a service pack / agreement?  If so could you post that number and your system type number, xxxx-xxx, from the underside of the system. Please do not post your s/n.
 
Thanks in advance

4 more replies
Relevance 78.72%

Just called the IBM/Lenovo parts department and tried to order a replacement heatsink for my T60 (the fan in mine is getting pretty noisy). I opened up the machine and compared it with the pictures in the HMM and the FRU is 41W0467. I tried looking this up on their parts website (not found) and then called 877-719-0841 and they just told me the part number is invalid. The parts line person told me to call tech support and gave me their number. I called and gave them the machine serial number and they told me they couldn't help me because the machine was out of warranty. They refused to even check if the FRU was valid, much less help me find an alternative p/n "because the machine is out of warranty". He kept saying it was a company policy that they would provide no information for an out-of-warranty machine. I asked if he worked for Lenovo or IBM and he said both. I asked to talk to the guy's manager and he said there was no manager for out of warranty machines and then he hung up on me. Amazing. I'm actually glad I called so I could see just how bad things have gotten. I was starting to think about a W520, but now once my T60 finally dies I'm done with Lenovo for good.

Moderator Note: Edited subject to match content.













Solved!

Go to Solution.

Answer:T60: Try to order a replacement heatsink - horrible Lenovo support

jayk, welcome to the forum,
 
Obviously not a pleasant experience.
 
If you could post the Type and Model Number of your system members will be able to check the part number you need. I personally suspect you may have a typo there and might be looking for 41W6047, you'll need to scroll down a little.

9 more replies
Relevance 78.72%
Question: PNY tech support

I have a pny fx5200 graphics card just over a year old and teh fans giving up. Now i know it would prob be better to jsut get a proper fan but as its still under warentee...the problem i have is PNY tech support... or the lack of it! i cant find a way to contact them and get a response! i used teh websites form and also tried to call their tech support number ( which is in france btw and answering machine told me that after i rung!)Still not got a reply... so anyone got any numbers for uk tech support or any other way i can get this solved?At the mo the card is being run with wd40 being squirted in every couple of days

Answer:PNY tech support

PNY Technologies United KingdomWentworth House23 The CausewayStainesMiddlesexTW18 3AQTel : +44 (0)1 784 225 703Fax: +44 (0)1 784 225 701Email: [email protected]

4 more replies
Relevance 78.72%
Question: Tech-Support.

Thought this was funny, lol.

More replies
Relevance 78.72%
Question: tech support

my mcafee says i have 2PWS-LegMir(trojans)that cannot be removed why is that.and how do i remove them?

Answer:tech support

Have you tried to remove them manually?

2 more replies
Relevance 78.72%

Hi
Here is the problem I can't even get to this forum on my main computer to get help. I was gone out of town on a fishing trip and let some people stay at my house now my main computer is screwed up. web pages keep redirecting and any web page that i try to go to like this one just comes up web page not found or it redirects you. one of the idiots that stayed removed avg and installed avira which i know is good but it wont pick up anything wrong i would like some help but like i said i can't get to this forum to get help any ideas????

skid

Answer:can't even get to tech support

Please follow the instructs from this webpage (sticky):

http://www.techsupportforum.com/secu...oval-help.html

You shall have a proper set of logs for us after that. Someone shall be along shortly

* Kindly note that threads without the proper logs shall likely be ignored.

4 more replies
Relevance 78.72%

For greyknight17:

The greyknight quests in troubled lands
Where truth is hid in shifting sands;
Elusive demons there do dwell
Of deadly might and visage fell,
Wresting power from local lords
With blue screen shields and pop up swords,
They lay waste to all they see,
Leaving nothing as it used to be;
But with bright sword and favored lance,
Our champion makes the devils dance
To a tune they hear and can’t resist,
Something like: “Stop and desist”,
And in the end, their fate is writ
With mighty scans and combo script
And so with bow and courtly praise
A toast to you, greyknight, I raise:
“Thank you sir for work well done,
Evil slain and battle won;
The blue screen of death is banished here,
And we’re computing now without fear.”



I didn't get to drag a notepad file on top of Combofix like so many others.

More replies
Relevance 78.72%

I have been getting screens, such as the one attached on several occasions. When I call tech support we have to go through all the tests and nothing shows. The tech has me do a few things and he even takes control of the computer and does some things. Of course, immediately thereafter everything seems to be working fine but eventually I get this screen.  This morning, 08/10/17 the computer gave me the screen I have attached, I sent the technician the picture of the screen and he sends me this response
"Thank you for contacting Dell Technical Support. We appreciate the opportunity to work with you to help ensure you continue to enjoy the use of your Dell system. ?? Please contact Dell Technical Support any time at 1800-624-9896 for quick resolution Service Request Number 951652777
 
Please contact Dell Technical Support any time at 1800-624-9896
please have your service tag or express service code ready. You could also resolve your issues by logging onto our support site www.support.dell.com for basic troubleshooting assistance and information related to order status, driver downloads and queries regarding your Dell system. Please allow our representative to contact you within 48 to 72 hours. Your satisfaction is very important to us. Thank you for choosing Dell."
I think my hard drive or worse, my computer is failing.  I have warranty until 01/19.  What can I do? If I keep calling nothing seems to get fixed.

Answer:No help from tech support

Remove your service request number because it may allow a scammer to access your personal info.
Always include exact PC model and version of Windows in your posts.
It's possible (1) the hard drive failed, (2)  BIOS is mis-configured, or (3) the boot sequence is incorrect.
For starters, you can power off and unplug the PC. Press/hold power button for ~15 sec. Open the case and find the cable that goes from the SATA0 connector on the motherboard (possibly a blue motherboard connector) to the hard drive. Carefully reseat the cable at both ends. Then check the power cable connection from the power supply to that same hard drive. Close up and see if it boots now.
And obviously, if it's under warranty you have to get tech support to assist. You can call them again if they haven't responded. Give whoever answers your Request number and your Service Tag. They should be able to help you.

1 more replies
Relevance 78.72%

So, like most people should, I use an ad blocker. Also, like most people should, sites that you enjoy or visit a lot, you should contribute to them. This can be easily done by turning off your ad blocker for that one particular site. I did that for Tech Support Guy and the ads were still blocked.

I'm using Firefox and I started disabling some of the privacy features that I use. I disabled Tracking Protection and the ads appeared. Great.. or so I thought. There isn't anyway to disable tracking protection on a particular site. Technically, you can, but it's session based. After I close FF and start it back up, it doesn't keep my individual preference for TSG.

I wasn't sure if FF by default enabled Tracking Protection or not. I mean, if it is enabled by default, then EVERY guest user that visits TSG on FF is not seeing ads, meaning TSG is missing out on a lot of profits.

So on another computer, I completely removed FF and downloaded a fresh, uncustomized copy. Tracking Protection is enabled by default, but oddly, I now saw ads on TSG. Back to the drawing board.

I started customizing this fresh install of FF and after enabling Never Remember History, I no longer had ads. So it appears that this isn't one feature of FF blocking ads on TSG, but 2. If I disable one of the features (doesn't matter which), ads appear. It's only when BOTH features are enabled that ads disappear.

So my question is how can I allow only ads on TSG without havin... Read more

Answer:Ads on Tech Support Guy

16 more replies
Relevance 78.72%
Question: HP tech support

Has anyone got a phone number for HP tech business support, for wide screen monitors
I've called 0134436000 and get no answer

Answer:HP tech support

Try 0800 635 0209.
Or HP.

5 more replies
Relevance 78.72%
Question: Tech support

I have a LG X120 notebook with windows XP, will it be able to be viewed threw an HAIER LCD Television.
 

Answer:Tech support

Hi Debbie, and welcome to TSG.

If this is your computer (http://www.lg.com/hk_en/notebooks/lg-X120-L), it has a VGA video output connector.

Your TV would need to have a VGA, DVI-A, or DVI-I video input jack. The TV would also need to support at least one of the video resolutions and refresh rates that the computer can feed to the VGA connector.
 

1 more replies
Relevance 78.72%
Question: Tech support !

I was giving my deceased grandfather's computer and it's has a password on it how do I get past it ?
 

Answer:Tech support !

Unfortunately we will not assist with that issue
One of the site rules is
Please do not ask for assistance with (or ways to bypass) a forgotten or unknown password, personal identification number (PIN) or any other type of access code that may be required on a computer, mobile device or web site. As there is no way to verify the actual situation or intent, no assistance will be provided and any such threads will be closed.Click to expand...

Please do understand that we are not doubting what YOU say, simply that we have no way of verifying that your explanation is the truth.
If for instance your computer was stolen or accessed without your permission and we enabled the person responsible to gain access to your computer, you would not be very pleased.

Sorry we cannot help
Our only suggestion is a clean install of Windows using the product key on the case of the computer if there is one.
 

1 more replies
Relevance 78.72%

I've searched all over the internet, but can't seem to find DFI's number for technical support. Site's like newegg insist they have one, but don't list it. Does anyone know or can find it? Thanks

Answer:DFI tech support #?

You couldn't find it using Google, this was the first listing:

http://i12.photobucket.com/albums/a2...9/dfiphone.jpg
(Posted as a link due to large resolution size)

1 more replies
Relevance 78.72%

Hello everyone. I applied for a tech support job with my local ISP. I have no schooling, just computer knowledge as a hobby for 10 years. I troubleshoot all my friends and family's computers pretty well. What kind of short term schooling could help me land a tech support job? I feel I have the knowledge but could use a basic course to put on my resume. Any other advice on computer jobs that are a good start to a new career? Thank you.
 

Answer:ISP Tech Support Job

6 more replies
Relevance 78.72%

:confused Hey guys, I was trying to fix a PC and I'm stumped. After running Spybot and AdAware and Windows Defender, and HijackThis!, I still get random stuff pop up on my HijackThis! log every other scan. This is a workstation, so it's gonna have some stuff in there...but I'm sure you'll notice which they are.

I'm posting my log file here and if anyone can let me know what I've got to do to clean this pc, I'd appreciate it.

Thanks in Advanced.

-Alex
 

Answer:a little tech support, please...

Welcome to Major Geeks!

Run HJT and choose to do a system scan only....and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:




O2 - BHO: (no name) - {00110011-4b0b-44d5-9718-90c88817369b} - (no file)
O2 - BHO: (no name) - {086ae192-23a6-48d6-96ec-715f53797e85} - (no file)
O2 - BHO: (no name) - {150fa160-130d-451f-b863-b655061432ba} - (no file)
O2 - BHO: (no name) - {17da0c9e-4a27-4ac5-bb75-5d24b8cdb972} - (no file)
O2 - BHO: (no name) - {1f48aa48-c53a-4e21-85e7-ac7cc6b5ffb1} - (no file)
O2 - BHO: (no name) - {1f48aa48-c53a-4e21-85e7-ac7cc6b5ffb2} - (no file)
O2 - BHO: (no name) - {2d38a51a-23c9-48a1-a33c-48675aa2b494} - (no file)
O2 - BHO: (no name) - {2e9caff6-30c7-4208-8807-e79d4ec6f806} - (no file)
O2 - BHO: (no name) - {467faeb2-5f5b-4c81-bae0-2a4752ca7f4e} - (no file)
O2 - BHO: (no name) - {5321e378-ffad-4999-8c62-03ca8155f0b3} - (no file)
O2 - BHO: (no name) - {587dbf2d-9145-4c9e-92c2-1f953da73773} - (no file)
O2 - BHO: (no name) - {6cc1c91a-ae8b-4373-a5b4-28ba1851e39a} - (no file)
O2 - BHO: (no name) - {79369d5c-2903-4b7a-ade2-d5e0dee14d24} - (no file)
O2 - BHO: (no name) - {799a370d-5993-4887-9df7-0a4756a77d00} - (no file)
O2 - BHO: (no name) - {98dbbf16-ca43-4c33-be80-99e6694468a4} - (no file)
O2 - BHO: (no name) - {a55581dc-2cdb-4089-8878-71a080b22342} - (no file)
O2 - BHO: (no name) - {b847676d-72... Read more

1 more replies
Relevance 78.72%
Question: Tech Support Guy

To: Tech Support Guy Staff & All Other Dignitaries

I just wanna say that I LOVE Tech Support Guy. My first encounter was a few months ago, when I woke up one morning and found that my homepage had been hijacked by Searchv. I couldn't get rid of it. So I googled until I got to Tech Support Guy, and found that somebody else had the same problem. I followed the instructions and was rid of searchv. Via HijackThis. Jeez, I like that name.....HijackThis. And then came Ad-aware, and Spybot, and a whole new world was opened up to me. To top it off, it's all free. Not quite. I'm sending you guys a donation. You earned it.

pjblevin
 

Answer:Tech Support Guy

6 more replies
Relevance 78.72%

i trust you all will know what to do with this. i'm short of new to this so directions would greatly help.

Logfile of HijackThis v1.97.7
Scan saved at 9:50:57 AM, on 6/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\CasinoOnline\CsRemnd.exe
C:\WINDOWS\system32\winproc32.exe
C:\WINDOWS\system32\kx509_kfwk5.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Reference\Bookshelf 98\qshelf98.exe
C:\WINDOWS\system32\krbcc32s.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Documents and Settings\Slik\My Documents\HijackThis.exe
C:\WINDOWS\System32\taskmgr.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R1 - HKCU\Software... Read more

Answer:Tech Support - HELP!

15 more replies
Relevance 78.72%
Question: Tech Support

I am looking to buy a New PC for my parents, as I've had bad experiences in the past with terrible helplines, I want to check out reviews for some of these helplines before buying . Does anyone know where i can find this info?

Answer:Tech Support

You will not find any helpline reviews that are conclusive or objective. I have used Evesham and Dell helplines in the past and these were excellent but others might disagree. This forum is a better helpline IMHO.G

1 more replies
Relevance 78.72%
Question: TECH SUPPORT

My computer has become very slow in loading programs such as Firefox. Once it is loaded it doesn't work smoothly as before. Not Responding message appears and everything stops working for a while. Scrolling also doesn't always work. Sometimes the arrow changes to the hourglass and stops working. After a while it changes back to the arrow again and so it continues.

Quite regularly I get the "script not working" message window in the middle of the screen with "continue" or "cancel" options. Sometimes it is the Shockwave plugin and at other times it is Google or other script. And often the end program command doesn't work. For the last few days, script error message for Internet Explorer comes on at powering up.

I have been thinking of reloading Windows but with no more Microsoft support for XP I don't know how I am going to get the updates.

I know the laptop is very old(2001) but I really use it mainly to check emails. Any help in resolving the above issues would be highly appreciated.

Thank you.

Sincerely,
shafiahmed

Answer:TECH SUPPORT

First off, All updates are available for Windows XP and will continue to be available till the end of time. There will just not be any NEW updates for XP. I just installed XP on an old computer 2 days ago and ran all of 142 Windows Updates.
As for your current installation, try running a Clean Boot. If this works then add one startup item at a time, restarting each time till the computer becomes unresponsive, then you know what the problematic program is.
Also, go to Start/Run and type chkdsk C: /R and press enter, in the command prompt type a Y for Yes and reboot the computer. Check Disk will go thorough 5 stages and takes some time. It will check your HDD for integirty.

11 more replies
Relevance 78.72%

I bought a new PSU, that came in the mail today. Once I started up the computer I discovered that my USB ports don't work. Last Friday when my video card died, my 4 year old broke the two front USB ports. The computer's manufacturer surmises this shorted out the back ports and now wants to replace the motherboard and case. Both are under warranty, thank goodness.

So now my conundrum, I didn't buy the new PSU from the manufacturer, but it is the same brand as my old one. Do I just send the box back with the new one (which lets them organize the cables ten times better than I can) or do I put the old one back in? Or do I send both? There is nothing wrong with the old PSU, it's just not powerful enough for my new graphics card, which is NOT leaving my possession!

I'm sure I'm over thinking this, I just don't want to be screwed over.

Thank you for any help or advice.
 

Answer:Does Tech Support Need both Old and New PSU?

9 more replies
Relevance 78.72%

How many pins are there on a standard SCSI-2 connector?

------------------
TeChYgIrLl
 

Answer:PC Tech Support Help

50
 

2 more replies
Relevance 78.72%

I wanted to make this my special post, as its my 1000, and encourage all members to use their System Restore more, I keep a system restore icon on
my desktop and make a restore point everyday, I know the computer is suppose to do it, but it makes me feel better, evertime I make drastic changes or questionable downloads I make a restore point, I simply type call it rp it only takes less than 10 seconds, if everyone did this we really could cut down on our
Tech Support. Have a good day.
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx
 

Answer:How to cut down on Tech Support

10 more replies
Relevance 78.72%
Question: Tech Support

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) XP 2600+, x86 Family 6 Model 8 Stepping 1
Processor Count: 1
RAM: 767 Mb
Graphics Card: NVIDIA GeForce FX 5500, 256 Mb
Hard Drives: C: Total - 109915 MB, Free - 42983 MB; D: Total - 4538 MB, Free - 690 MB;
Motherboard: ASUSTeK Computer INC., A7N8X-LA, Rev 1.xx, X312345678
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated: Yes, On-Demand Scanner: Enabled
 

Answer:Tech Support

thank you. I understand!
 

3 more replies
Relevance 78.72%

Am having problems with a mercury router, yet when trying to get in contact with the company, I am thrown all about the world, and still no help. Not even a reply to my emails! Does anyone have any ideas what I should do next?

Answer:Does anyone know how to get tech support?

sorry, will re-post in consumerwatch

1 more replies
Relevance 78.72%

ThinkVantage suggested some system updates. I ran them and now my laptop is almost useless. I called Lenovo at (800) 426-7378 but, because I am out of warranty, they won't help me even if I pay. Please, does anyone have advice?

Answer:How does one get tech support?

can you be more descriptive regarding the problems you are facing?i.e. what did you install and what problems are you experiencing?

9 more replies
Relevance 78.72%

I have some type of virus on my computer. I keep getting pop up and unwanted icons on my desk top. I try to clear them out but everytime I go back on the internet they come back. Please give me some advise.
 

More replies
Relevance 78.72%

I use Firefox and Safari and when I'm on Myspace,some pages wont load all the way,right after,I get a error message and I opens another page and says Download Adobe9. I tried to download it but I can't find the download or install it
 

Answer:Tech Support,please!

two steps
for windows ask about mac or linux

1. make sure you have the newest version of firefox and or Safari

2. http://www.adobe.com/products/acrobat/readstep2.html and download

3 make sure to check the right plugin checkboxes when in stalling
 

3 more replies
Relevance 78.72%

Does anyone happen to know an AMERICAN technical support hot line for Hewlett Packard?
 

Answer:u.s. tech support for hp

Are you experiencing some difficulty communicating with them? Try the advice given here: http://gethuman.com/english.html
 

3 more replies
Relevance 78.72%
Question: Tech Support

What do I use to remove mall where from my Windows 8 PC. ?
 

Answer:Tech Support

would you read the following
http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html
and post the logs required

I will then move to the virus / malware forum for assistance from a virus/malware expert
Note it can take up to 48 hours to get a reply as they are very busy in that forum and only authorised members are allowed to reply
 

1 more replies
Relevance 78.72%
Question: Tech Support Guy!!

I know I know… Wrong posting BUT!

This is a scream! If you are in tech support I bet you had a day like this. Or you’re having one right now! I know that I did some years back.

A Day In The Life Of A Tech Support Guy Click Sales Guy vs. Web Dude
I know a Mod is going to move this but before you do, watch it then move it!
 

Answer:Tech Support Guy!!

7 more replies
Relevance 77.9%

Ok before I get into my problem, here's a little about my notebook - I trust that these details may be somewhat helpful in attempts to resolve my issue:

I have a HP Pavilion dv6000 (RG364UA#ABA) with Microsoft Windows XP Professional
version 5.1.2600 (media center) service pack 2.0 Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz version x86 Family 6 Model 15 Stepping 6 current speed 1660 MHz

Let me start by thanking you for your patience as you read this. I contacted HP Tech support via chat numerous times to discuss general questions around some concerns I had regarding a "space issue" I was having. The "space issue" actually was caused by a surplus of photos I had in "MY PICTURES" which I thought I had removed after I burned them to a disk as well as video files located on another user profile.

Anyhow, I contacted HP support and was advised to do a "non destructive" recovery and was completely assured that this would resolve my problem and all files and applications would remain in tact unharmed. Well that was crap.

Once the recovery process was complete, all user information was gone. No user profiles existed on the login screen. I had to recreate a user profile. The recovery reverted everything to "factory settings", however all files were found on the old user profile which was located under "documents and settings" on the c:\ drive.

Also, all applications still appeared under All Programs on the Start Men... Read more

Answer:HP Tech Support screwed me

10 more replies
Relevance 77.9%

Over this past weekend I have been getting calls from "Windows Tech Support". The first time the tech said my computer was sending out warning messages to them. I asked him how it was doing that I cannot remember what he said he asked "you are using windows OS correct?"
I said so I use a Mac he hung up when I said that. I just laughed and let it past. A few hours they call back. They have called several times and today they call claiming they are "Dell tech support" I do have a Dell laptop (How they know that?) They said my Dell was sending them warnings
bla bla bla. I told them I was running Linux they hung up. I laughed again and let it pass. Then an hour later they call back. Frustrated I told them I was not home and asked if they could call back. I am waiting on them to call back. I have made a whole drive backup with True Image. I am going to let them log in and I will be watching what they do. I got a text document on my desktop named "credit card info" don't worry all that is in it is
idiot typed all over it. I cannot wait for them to call. I am going to be very careful with this. I will be watching to make sure they don't harm my system. I could set up a VM and do this but don't really have time. 

Answer:Windows Tech Support

If you're not going to use a VM do NOT let them access the computer. I don't care how carefully you monitor them, they could still do something to a PC on your network.

15 more replies
Relevance 77.9%

It's been going on 1 month since my build When I first got them I use to get 4-5 a day now its once every 2 days. I can play Games with out any its just random.

First 1
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960000B8971
BCP3: FFFFF8800875DFD0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Win 32k.sys
C:\Windows\Minidump\022512-19328-01.dmp
C:\Users\Joseph\AppData\Local\Temp\WER-29998-0.sysdata.xml

I think this one was because I had the Front panel connected wrong so I unplug that but and have not got it again I don't think.

Second
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I look up I think it might have to do with my wireless Adapter not 100% but i have a netgear $44 dollar one from walmart.
I'm starting to think its My Ram I'm going be buying some Corsair Ram 8g next few weeks I'm getting to the point were I'm giving up and about to pay for a Tech to just fixed my computer so I can play games with out any problems I cant update my bios because its unstable.

Answer:I need help before i spend 75 on tech support

Please follow the instructions here> http://www.techsupportforum.com/foru...ta-452654.html

19 more replies
Relevance 77.9%

Hello guys.

I recently bought my grandparents a laptop. They are 60-70 years old. Now, I live three hours away from them. And this is their first experience with a computer. So I am trying to help them, but tech support over the phone is difficult and can only go so far.

I am looking for some software that I can install on my computer, and their laptop, so that when they are having issues with their computer I can take control of their laptop, see their screen, fix their issues, and walk them through it. Free or paid is fine.

thanks

Braden
 

Answer:Tech support for grandparents.

7 more replies
Relevance 77.9%

I just purchased a K410 http://www.amazon.com/gp/product/B009AEP51Q/ref=oh_details_o02_s00_i00 I need to hook up two monitors via a digital signal for an extended display (not mirrored), but i only have one digital out (HDMI), the other is analog (VGA).  So I'm pretty sure I need a new graphics card that has two DVI-D outputs OR one HDMI and one DVI-D output, b/c my monitors both have DVI-D inputs, but I already have a HDMI to DVI adapter cable. What graphics card should I replace the stock one with, and what's the deal with getting an extra power supply for it? Will this work instead? http://www.amazon.com/Sabrent-UGA-2K-195-2048x1152-1920x1080-DisplayLink/dp/B00ABNLEWO/ref=sr_1_1?ie... Tech support is so awful for Lenovo, multiple "technicians" either told me to get splitters or that I needed new monitors--all wrong.  Thanks in advance. 

Answer:NEED HELP! Tech support told me to ask Best Buy???

hi alexfsu,
 
Welcome to the Lenovo Forums.
 
If you're in a budget and have already two HDMI to DVI-D dual-link adapters, you can get a low profile GeForce 210 PCI-E 2.0 for your dual monitor needs (DVI-I is compatible with DVI-D as long as they're both dual-link). If your machine came with a universal 240W PSU, I recommend you change it to a good quality 350W ATX with a +12V rail so that it could accommodate the power consumption of the graphics card specially when using dual monitors.
 
I personally haven't tried the Sabrent UGA-2K-195 USB 2.0 to HDMI/DVI but it has good reviews and I think it will work on your setup.
 
 
Hope this helps

1 more replies
Relevance 77.9%

I have been having a lot of trouble with my AVG internet security lately. Seems like almost once a month, I get a download that totally screws up AVG. You get red warning messages, everything shuts off, cats and dogs moo, cows fly, etc. Anyway, you would think a company like AVG would have a better tech help section. I have uninstalled and reinstalled my version of AVG at least 3 times in the last three months. The first time it took their tech support 2 weeks to answer my help question and it had nothing to do with the problem. I finally fixed it myself by reinstalling it. That seems like the only support advice you get from AVG as that is all they have told me to do. I sent them my problem again as it just happened and they their tech site told me that its a weekend and the reply might not be answered till monday. I did the usual uninstall(which by the way their uninstaller does not uninstall, it freezes about half way through and I have tried several times in a row and it freezes no matter how many you do) I had to remove it by using REVO then reinstalled it and it is working properly. I am afraid to update as it might go again, I have had Kaspersky for 10 yrs and have never had a problem except for usage. I have had AVG for a yr and a half and have had 6 problems with it already and I have renewed it about 4 months ago. 4 of the problems I have had since renewing. Never again, I am getting rid of AVG as soon as the renewal is up. I am going to go with another internet sec... Read more

Answer:Solved: AVG tech support?

Hi, Are you using two active security programs by any chance that have real time protection running? I see you also have Kaspersky.....did you mean on a different machine and not on this machine with the AVG issue? I realize it's a very basic question but we run into this quite often so just making sure. More than one antivirus / security suite type program running will usually cause weird issues like slowness and errors.

Why is your post marked "SOLVED"??
 

3 more replies
Relevance 77.9%

WTF. So basically, I'm still having problems with being able to fullscreen Youtubes and such. I called up a number that the hardware consumer support directed me to, I got in right away. After telling the guy about my problem, he told me about how I can pay $99 in order to have unlimited time with a tech support guy to diagnose my problem. What the heck is up with that?

Answer:PAY 99 DOLLARS FOR TECH SUPPORT?!

They need a way to make more money ur better off going from forum to forum, try using diff browsers or just downgrade to xp

2 more replies
Relevance 77.9%

Good day, Can anybody advise or guide me on above captioned matter? I currently use "Zuumedia", who incidentaly are good but their prices keep going up and up. Being a pensioner I have to watch the pennies and 120GBP seems a hell of a lot to what it used to be. I live on the west coast of scotland miles away from anybody who can help me so need some way of online support. Can you advise??
Thanks in advance.

Driveguard

Answer:on line tech support

Consider all the options available. Sites like and especially this one can solve most software problems. Really thorough books are available. I just pulled one containing 1101 pages just on Vista from my shelf. On a per inquiry basis, any tech can "share" your computer. If you're uncomfortable working inside the box, there has to be local or shipping help available. Your current "service" can't physically fix hardware anyway. With all the money you'll save, you'll be able to afford the new and hopefully error free computer when this one bids adieu.

3 more replies
Relevance 77.9%

Hello to one and all,

When I try to search [in IE7] for my initial reason for coming to this forum I get:

Fatal error: Allowed memory size of 75497472 bytes exhausted (tried to allocate 2097152 bytes) in /home/tsf/public_html/search.php on line 885

Any suggestions?

Answer:I cannot search Tech Support?

Hi Unbound, and welcome to TSF. Admin are apparently aware of the problem.

Have a look Here

2 more replies
Relevance 77.9%

Who are they

Answer:First choice tech support

First Choice Tech Support...This Business is not BBB AccreditedFirst Choice SupportFirst Choice Tech ScamUnsolicited phone calls (aka Tech Support Scamming) and browser pop-up alerts with phone numbers from "so-called Support Techs" advising your computer is infected with malware has become an increasing common and prolific scam tactic over the past several years. In the majority of these cases the caller lies by claiming to be an employee affiliated with Microsoft or Windows Support. However, there have been reports of callers claiming to be affiliated with major computer manufacturers such as Hewlett Packard, Lenovo and Dell or familiar security vendors like Symantec and McAfee. Typically, the scammers attempt to trick their victims into believing that their computer is infected, often by having them look at a Windows log that shows dozens of harmless or low-level error entries. The scammer instructs their victim to type "eventvwr" in the RUN box to open Windows Event Viewer and then scares them by pointing out all the warnings and error messages listed under the various Event Viewer categories. In other cases the caller pretends to provide free security checks or direct the download and use of a bogus registry cleaner which purports to find thousands of problems.The scammer then attempts to talk (scare) their victims into giving them remote access to the computer in order to fix it and/or remove malware. If the victim agrees, the support usually costs hundreds of dollars a... Read more

3 more replies
Relevance 77.9%

$5-$10 per incident not paid till question is resolved.Emailed support on operating systems,applications,networks,upgrades, and drivers.
 

Answer:affordable tech support

13 more replies
Relevance 77.9%

Okay,I messed up, my laptop (Toshiba L755) was infected and just after xmas I noticed my documents and pictures (everything for my 501.c.3 animal rescue) was GONE. I panicked and somehow wound up on the phone with ATS. They had me put it in safe mode and THANKFULLY (from what I saw) all my pics and docs were there!!! They did a remote in to my laptop and said it would be several hours and they would fix it, A WEEK LATER (with daily phone calls) NOTHING, and on the second day, everything was gone from safe mode too. I was furious and even tho they refunded my money, I still do not have my stuff back, I am heart broken, these docs and pics are SO important to my nonprofit work, it has been horrible... Can anyone help???

Answer:Advanced Tech Support (ATS)

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/521662 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

55 more replies
Relevance 77.9%

You guys/gals are awesome sharing your expertise with strangers every day for the sole purpose of helping others. May you have a very Merry Christmas, joyous holiday season, and prosperous New Year...and may Santa deliver reindeer droppings in the stockings of every virus author across the globe!
 

More replies
Relevance 77.9%

I have been trying to find out why my Win 7 mavhine decides to crash and then continues to do so . I really do not want to relist the same thread again, but this is getting frustrating

Answer:Are there any tech support people here?

My friend, you are going to have to give us a bit more information than just "My PC Crashes"

What occurs Just before the crash, During the crash, and when did it start to happen?

New software? Hardware? Removal of Software/Hardware?

We need more info on this, good sir. I'm sure we'd be glad to help.

Matt~

9 more replies
Relevance 77.9%

Is this an actual company?

I have googled the name of the company and nothing matches by name or address ...

Yesterday, I was charged $899.95 to remove two trojans on my computer and 2 laptops ...

The computers are running the same ...

Could this possibly be a scam?
 

Answer:HELP! Who is ATA Tech Support LLC, Newark, DE

It's an LLC that was started 4 months ago: http://www.bizapedia.com/de/ATA-TECH-SUPPORT-LLC.html

What do you mean you were charged $899.95? You received a bill, or you have a charge on your credit card?

It can most definitely be a scam...and judging by the fact that you are asking, I'd say it is a scam. If you actually received a charge on a credit card, then at some point your card number was hacked which can be done in a number of ways. If you were sent a bill and never asked anyone for help, I'd ignore it and not respond to them, but to the Better Business Bureau reporting them. If you were actually charged on your card, you should immediately call your credit card company and report the fraudulent charge...and have it canceled and a new card sent out.
 

15 more replies
Relevance 77.9%

I have the "toolbar.exe" spy....I posted my "hijackthis" log yesterday at 5 pm, but no one has replied yet.

Could someone please reply? I am finding it very difficult to run my computer.

Here is a repost of my log:
Logfile of HijackThis v1.98.2
Scan saved at 5:55:45 AM, on 9/29/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\TSI32\tsircusr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\TCAUDIAG.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\sstray.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
C:\PROGRA~1\Toolbar\TBPS.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\WINDOWS\system32\c... Read more

Answer:No Tech Support Guy Reply Yet..Please Help

7 more replies
Relevance 77.9%

so when i awoke this morning, I found my browsing to be rather limited... ie:

UNABLE TO ACCESS THE VERIZON ONLINE NETWORK

We are unable to verify your User ID and password at this time. Please contact Technical Support at 1-800-567-6789 to resolve this issue. Technical Support is available 24 hours a day, 7 days a week.

Please note that if you are unable to access as a result of a billing issue, Technical Support will transfer your call or direct you to contact the Billing Center during their hours of operation. The Billing Center is open Monday through Friday 7:00 a.m. to 11:00 p.m. and Saturday 8:00 a.m. to 6:00 p.m. (Eastern Time).Click to expand...

so I reset my dsl modem multiple times, reinstalled my linux firewall.... pretty much everything tech support could tell me to do... so after an hour or two of giving up hope of having it start working by itself... i gave up and called tech support... read them the message i was getting and the process began.... after 30 minutes of trying shit they saw I had 3 mac addresses listed in their system and ultimately suggested getting a new NIC... fuck them... so I switched comptuers and send we're trying more... fast forward another 3 hours......

techsupport: what account are you trying to login with?
me: vze42k2b
techsupport: okay, try re-connecting again
me: okay... well I got a public IP this time
techsupport: okay, try opening cnn.com
me: what a fucking site for sore eyes!!!
techsupport: so it worked.!?
me: yah. wh... Read more

Answer:verizon tech support

still verizon>* im a verizon whore. Verizon home phone, cell phone and dsl. Everyone else sucks giant elephant balls.
 

2 more replies
Relevance 77.9%

hello everyone, Im new to this forum!! I need some tech support on Apache.

I setup my Apache on port 80. I set the Network domain to localhost and i set the server name for the name i got from dyndns.org. When i type localhost in my browser it works fine. When i type my Internal IP in my browser it works. I got the internal from ipconfig. btw im running this on Win XP Pro. When i type my external IP and my server name in the browser neither 1 of them takes me to the Apache page where it says to replace the page. I do not have a separate router. Im on ADSL and im pretty sure that my ADSL modem has a router built in. Does anyone know what the problem could be?? Can anyone give me private free tech support vis email or any messenger in IM?? Please reply back ASAP. Thanks everyone..

More replies
Relevance 77.9%

Hi,

I just received a phone call from tech support at Jars Support telling me that there is a problem with my computer. They say they know because I have chosen the "send report" option after some problem. However, I never choose this option. They had me scroll through: My Computer --> Manage --> ? (I forget) and showed me that I have a lot of "errors", "warnings", and a few "criticals" and claimed that my computer is infected. They offered to sell me a service to repair my computer and also to renew my "software warranty".

This all seems very suspicious to me. But I don't know what to make of all of those errors, warnings, and criticals and, of course, if my computer is infected I want to fix it.

Any advice is appreciated.

Regards.

Answer:Unsolicited tech support

  
Quote: Originally Posted by 7farmer


Hi,

I just received a phone call from tech support at Jars Support telling me that there is a problem with my computer. They say they know because I have chosen the "send report" option after some problem. However, I never choose this option. They had me scroll through: My Computer --> Manage --> ? (I forget) and showed me that I have a lot of "errors", "warnings", and a few "criticals" and claimed that my computer is infected. They offered to sell me a service to repair my computer and also to renew my "software warranty".

This all seems very suspicious to me. But I don't know what to make of all of those errors, warnings, and criticals and, of course, if my computer is infected I want to fix it.

Any advice is appreciated.

Regards.



SCAM !!!

Do not respond. Do not give them any information nor allow them to remotely access your computer.

Just hang up.

9 more replies
Relevance 77.9%

I have a friend who had a problem on her computer and she called her ISP Comcast for help since she uses their Norton anti-virus program. To make a long story short, she had to provide them with both her log in & email passwords and then they wanted to charge her $215 to clean her computer.
That doesn't make sense to me - I'm not aware of any reliable ISP tech support asking for passwords. I know they ask for permission to take control of a computer and then supply a service number the computer user has to enter. Is this something new that an ISP tech support asks for passwords.
 
She has changed her email password and I recommended to her to also change her log on password.

Answer:Tech support asking for passwords

I'm not sure of ISP Comcast procedures but Remote Assistance opens with a Password the users needs to provide to the person they are requesting help from so that person can connect to the computer.Remote Assistance FAQsInvite Another User to Troubleshoot Your Windows 7 Machine with Remote AssistanceHow to Use Windows 7 Remote Assistance Easy Connect Asking for a log in and email passwords sometimes makes it easier for the Tech to do what they need to do especially when dealing with a novice user who knows little about computers. This is not something I would do but it does occur and some folks provide that information. $215 seems like a lot of money but again I don't know exactly what they had to do to clean this computer or how long it took. This sounds like an issue she should follow up by contacting ISP Comcast and speaking to a supervisor in their support division.

11 more replies
Relevance 77.9%

Got a fun story for you folks. Gather round, gather round.

I called SBC global this afternoon to get the ip information for my account ( ip range, gateway, broadcast, netmask ). Here's what I got:

My range: xx.xxx.xx.169-176
My Subnet: 255.255.255.248
Gateway: xx.xxx.xx.175
Broadcast: xx.xxx.xx.176

This is information I got from *`Bob`. Thanking him, vaguely aware at this point something was wrong, I hung up. Speaking of which, do you know how long it takes to "properly" hang up with these people? I spent two minutes answering their goodbye questions. The first time. The rest of the times, I just hung up.

Enjoy the chuckle folks.

* Bob, who could not have learned english earlier than last year.
 

Answer:SBC Global, tech support

Well come on fill in the xx.xxx let us all have some fun

XOR != OR said:

Got a fun story for you folks. Gather round, gather round.

I called SBC global this afternoon to get the ip information for my account ( ip range, gateway, broadcast, netmask ). Here's what I got:

My range: xx.xxx.xx.169-176
My Subnet: 255.255.255.248
Gateway: xx.xxx.xx.175
Broadcast: xx.xxx.xx.176

This is information I got from *`Bob`. Thanking him, vaguely aware at this point something was wrong, I hung up. Speaking of which, do you know how long it takes to "properly" hang up with these people? I spent two minutes answering their goodbye questions. The first time. The rest of the times, I just hung up.

Enjoy the chuckle folks.

* Bob, who could not have learned english earlier than last year.Click to expand...
 

9 more replies
Relevance 77.9%

We have a machine that was in need of repair. After doing the remote diagnosis Dell sent a tech out.
They tech verified we needed a new part, and instead of calling it in for us, he had us do it.
Dell Tech Support has been giving us the runaround now for 2 days. The tech on site verified all of the parts needed and what the problem is. TS wanted to re-diagnose, and will not send the part without us jumping through hoops. They ask for something and say "no worries, we will be sending the part", then an hour later get an email saying they need another piece of info.
The tech who went on site should have had the part delivered to us. We should not have to spend countless days arguing with TS to get a part that is under warranty, and clearly in need of repair, replaced.
We need resolution on this ASAP. The tech support rep has wasted enough of our time.
Case #: 944712306
Thank you.

More replies
Relevance 77.9%

Hi everyone


I thought i would start the Tech Support rant thread. Whatever daily frustration's you go through with an end user. Troubleshooting networks etc. Please post here I would like to hear your story

Originally Posted by TeamStrykerCore

Have you ever tried to walk a 50 year old lady into going to msconfig... WHAT? Mfcon what? MG? It won't load. The computer wont click it. The email was clicking fine yesterday and now it won't click anymore. I'm tired of your service nothing works blah blah blah. And the people don't understand it's not the service it's the user.

Thanks you /end rant.

Original Thread
 

Answer:Tech Support Gripes HERE!

My two favorite opening lines from callers:

"Can I talk to Level 2 Support?"

Well, first of all, there was no level 2. There were "supervisors" as we called them, aka escalation techs. Basically they were supposed to be the gurus (even though I was more experienced than 95% of them). This is the first indication that this person doesn't have a clue what they're doing.

Then there's the implied insult that I'm not smart enough to help them. Apparently they're important enough that I should ignore all protocol and just transfer them immediately to "Level 2".

How to deal with it:

1) "There is no Level 2. There's me, then there's God. Unless you feel like praying, you're stuck with me."

2) "Sure thing. It might take me some time to get hold of a Level 2 Tech; they're busy guys. Do you mind waiting a few minutes? No? Okay, I'll have someone as soon as I can." Put them on hold for six or eight minutes. Now is a good time for a bathroom break and a stop by the vending machine for another Dr. Pepper. When you come back, pinch your nose and adopt a faint Irish accent. "Level 2 Tech Support, this is Ian, how may I help you?" British-sounding accents always put them at ease.

"Hi, I'm the network administrator for __________."

And hello to you, I'm the lowly technician you're calling for help. I make $10 an hour and odds are I am g... Read more

more replies
Relevance 77.9%

I believe that I posted the following in the incorrect heading "Software" when I should have posted it under hardware. Therefore I am posting it once again and hoping in desperation that someone will be able to help me with this problem. Thanking you in advance for any assistance!

Two weeks ago I purchased the Samsung Galaxy S tablet model: TS-700 with ?Kit Kat 4.4.2? which is exactly what I wanted. I ran into constant notification attempts by Samsung to get me to install Lollipop 5.0.2 which I do not want. I tried to evade these attempts but finally lollipop was automatically installed on my tablet without my permission. I turned it on to find the installation process in progress and a warning not to turn off the tablet. I hadn't thought to prevent this by disabling automatic updating. So I got blind sided by Samsung.
I now want to downgrade from lollipop back to Kit Kat 4.4.2 as I detest lollipop and it immediately started causing problems whereas Kit Kat was working like a charm.
Before attempting this, I am seeking a qualified tech persons knowledge, advice and instructions on the best way to do this. I am reasonably computer smart so I am confident that given precise instructions I can do it.
I just need to know that the information and instructions provided are dependable, precise and if followed carefully should work correctly. I watched a few utube videos on the subject but none applied to my specific tablet and I felt uneasy about all of the toute... Read more

More replies
Relevance 77.9%

Couldn't really figure out what topic to post this to so if it doesn't belong here please feel free to move it to another topic ...

I have had lot's of HP and Dell computers in my lifetime (laptop and desktops). Was thinking about looking into buying a Lenova - guess they bought out IBM's pc business a few year ago. Anyway, thought I would get some input as to their tech support - is it USA based or overseas? How has your experience been with that company on their tech support for you?

These are the specs for my perfect PC (it must be a desktop
Had 2 laptops and hated then both - gave them to my kids and they used them for awhile and gave them back.

Processor & Memory:

Intel® Core? i7-6700 Processor 3.4GHz
22GB DDR4 RAM (<--- important for me)

Operating System:

Microsoft® Windows 10

Drives:

1TB 7200RPM SATA Hard Drive (<---plenty for my needs)
DVD-RW (Writes to DVD/CD)

Graphics & Video:

2GB NVIDIA® GeForce® GT 730 Graphics (<---would prefer 4GB)

Communications:

Wireless-AC WLAN + Bluetooth® 4.0 (<-- want these this time around)
10/100/1000 Gigabit Ethernet

Ports & Slots:

2x USB 3.0
4x USB 2.0
1x HDMI-Out
1x Media Card Reader
2x Headphone Jack
2x Microphone Jack

 

Answer:How is Lenova's Tech Support been for you?

All I can say is that I've had Lenovo Desktop computers (two) for several years and have never, ever had any issues that would require a call to tech support.
 

2 more replies
Relevance 77.9%

Email me if you have any questions:

[email protected]
 

Answer:Hey other tech support forum!

7 more replies
Relevance 77.9%

anybody know available tech support for vista RC-1?
there used to be a thread here in june/06 or so with the address to support for beta 2.....??
did i overlook it?

thank you!!!
 

Answer:vista RC-1 tech support?

12 more replies
Relevance 77.9%

Our company, a small based business, wants to get into Remote Tech Support, Customers call in, or visit the website, and we fix problems remotely.
Of couse they must have internet access...that works...

Asking from all the people here, who has ideas of what kind of software would do this?
I have checked multiple online companies, prices can get steep.
Only 1 person, maybe 2, will be doing this remote support starting out, so dont need anything with 50+ users license.

I was thinking like PCAnywhere, or VNC, and such, but not sure how that would work web based and such...and I know Microsoft has the Assistance built into MSN Messenger, but it is remote view only i believe.

Anyway, I would greatly appreciate some alternatives...especially cheap ones!
 

Answer:Remote Tech Support

16 more replies
Relevance 77.9%

On (My Account) there is this option of private messages. How do I use tech support guy to send private messages and also receive private messages from business associates or even friends? Can tech support work with other search provides as Yahoo, hotmail and the other message providers?
 

Answer:How Do I work With Tech Support Guy

Look up at the top of this screen and click on FAQ and then Rules.
 

3 more replies