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Fingerprint reader stopped working after Windows 10 update Vostro 14-5459

Question: Fingerprint reader stopped working after Windows 10 update Vostro 14-5459

Hi
Have seen several posts but no solutions. After a windows 10 update a couple of months ago, the fingerprint scanner stopped working. It recognises me but then says "your credentials could not be confirmed".
Microsoft have sent endless messages blaming the driver, the scanner etc etc. Finally they say it is an issue with the update, but they have not solution at this time. Good old Microsoft and their helpful updates, which you cannot avoid.
Anyone have the same problem and how did you fix it??
Thanks

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Preferred Solution: Fingerprint reader stopped working after Windows 10 update Vostro 14-5459

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

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Hello. . .
I use the fingerprint reader to login to my Latitude E5550 every time.  However, I was unable to do so after the latest Windows 10 update (version 1607).  

It did still show in the Windows Device Manager (i.e., no "Unknown Device" listed)
I went into the DDP Console to try to register a new fingerprint (for troubleshooting), but it wasn't reading the swipes
I attempted to update to the latest firmware/drivers, but that only caused unknown devices to show up in the Device Manager (ControlVault Firmware v3.3.15.0 and ControlVault Drivers v3.3.14.68)
Switched back to the older driver (v3.0.48.26) and all devices were once again recognized

Any suggestions for how to get around this?  It's not the end of the world, but I *really* like using the fingerprint reader (I paid extra for) to login.  If I can provide additional helpful information, please let me know.
Thanks!

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I've now tried installing the Windows 10 Pro Creator's Update twice, and both times my fingerprint reader stopped working for Windows Hello. I just get "Your credentials could not be verified". I've tried uninstalling and reinstalling the driver (and I'm on the latest), removing and re-registering my fingerprint, and I've also tried the trick I saw suggested elsewhere of switching to a local account, then back to a Microsoft account. That works temporarily but as soon as I switch back to my MS account, it breaks again. I've rooted around the BIOS but everything seems fine. I have the same fingerprint set on startup and that still works fine; Windows just doesn't recognize it, either when it's passed on from the BIOS or when I try to do it again manually. Has anyone had this problem and managed to fix it *without* reverting permanently to a local account? I don't see why that should be necessary and it definitely isn't supposed to be. I have reverted back to the Anniversary Update both times because of this issue.

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I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!ThinkVantage Fingerprint Software is 6.0.0.8102.Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352.  Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add). What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.  Note: I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.  Has anybody encountered this issue? Any ideas for a solution? Many thanks! 













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Answer:Fingerprint reader stopped working - T430s, Windows 8.1

Try rebooting into BIOS Setup (reboot and press F1 at the Lenovo/ThinkPad logo screen).  Then change to the Security menu, Fingerprint option, and choose the option about "Reset Fingerprint Data".  Then press F10 to save and exit and boot back into Windows.  Then try to enroll your finger again.  

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A few days ago my fingerprint reader suddenly stopped working. I looked around the forums and found a number of threads discussing this issue with workarounds about driver issues that were supposed to have been fixed by driver release 4.5.240.0. I dowloaded and have tried multiple times to uninstall and reinstall but nothing I do is working. I tried the older version as well to no avail. Help!  

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Latitude E6230 fingerprint reader stops working after Windows 10 upgrade. Reader is recognized in Win7 but not in Win10. Reinstall OS several times, same results. Applied Dell security driver P5T4G but same result. Device status: This device cannot start (code 10) Current device power state cannot support this request. USB\VID_0A5C&PID_5801&MI_03

Answer:E6230 fingerprint reader stopped working in Windows 10

I am having the same issue on my latitude E6430

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My HP Pavilion dv7 Notebook PC has recently had some issues, so I had to reset it to factory settings (Windows 7) and then upgraded again to windows 10. Now my fingerprint reader is not working, I do not have windows hello on my laptop at all, and I can't even find it as biometric devices in my device manager. can I do something to make it work?

Answer:After upgrade to Windows 10 my fingerprint reader stopped working - HP. How can I get it working again?

Do you see any unknown devices in device manager?
Make sure and check Windows update to make sure windows is up to date.

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My fingerprint reader randomly stopped working a few days ago. I first noticed it when trying to log on to my computer because the reader doesn't respond at all and now it doesn't even give me the fingerprint reader option when it comes to the welcome screen.

Thanks in advance for this help, please let me know anything you need informationwise.
 

Answer:Fingerprint Reader Stopped Working

The only thing i can think of is uninstall then reinstall the driver for it and see if it works again. i have two ibm thinkpad laptops with that feature and i dont even use them because to me personally they are a nuisance and after one went haywire and locked me out of the computer i said i dont need this headache anymore.i had to take the hard drive out remove the driver for that and reinstall the hard drive. no more problems after that.
 

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Hi all, I'm not sure if this is the right place to post but feel free to let me know if this needs to be re-directed. I've had an Elitebook 840 G2 for about 2 months with Windows 10 installed. I frequently used the fingerprint reader to log-in. However, as of yesterday, the fingerprint reader no longer seems to be working. I'm unable to log-in with the reader and when I try to set up a new fingerprint, the reader doesn't read it. I tried looking for the fingerprint reader driver but that's not listed for my model anywhere. Any guidance for what next steps are would be great. Thanks!

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My fingerprint reader has stopped working again. It started working after the last Windows 10 update, but after some time it just stopped working. I got a message saying to "swipe my finger slowly". Other times it said to "swipe finger more to the left" But no matter how many times I tried the reader just did not recognized my fingerprint. Now the reader's light is not even visible when I swipe my finger. I have not updated Windows again since I'm waiting for the latest update of Windows Creator to be available for my laptop.  All the other available updates for my laptop were supposedly installed on 4-17-17 Any help? Thank you.       

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The fingerprint reader on my W541 laptop stopped working.  It's been working for more than a year, and worked last week.  Now it's not working - not illuminated & doesn't read my fingerprint.  Going into 'Settings' (Windows 10), 'Accounts', & 'Sign-In Options', it says "Windows Hello is not available on this device".I believe 'Windows Hello' is the software that runs the fingerpront reader.Any ideas of what to look for to get this working again? I have not loaded any new software since last week (when the fingerprint reader was working).The last system update installed was:"Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853" - installed on 2/1/17 (4 days ago).The fingerprint reader worked OK after that update.  

Answer:Fingerprint Reader stopped working

First, look in the device manager and see what it says under Biometric Devices

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Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it

Answer:Fingerprint reader stopped working

  
Quote: Originally Posted by Kika


Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it



You can use the vista driver if you install it in compatibility mode. to do this right click the installer>properties>compatibility mode>check vista. then install

Ken

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I have an X1 carbon just purchased in January of 2016.  it came with Windows 10 and and all off the updates from Lenovo and Windows have been downloaded and installed.  the device manager says the fingerprint scanner driver is up to date. The fingerprint reader no longer works.  I receive messages such as " try using a longer stroke" or "move your finger to the right".  It worked in the beginning, then it would take several strokes before it registerd and now it does not work at all.  I have tried to register a new print with Windows and after about 20 trys it tells me the finger is already registered.  Then I tried a different finger and I just keep getting the messages refered to above.  How can I fix this?

Answer:fingerprint reader stopped working

Try clearing the fingerprint sensor from BIOS Setup:
 
1.  Reboot
2.  Press F1 to enter BIOS Setup
3.  Change to the Security page, and then select the Fingerprint item
4.  Choose the option to Reset Fingerprint Data, and then wait for it to finish
5.  Press F10 to save/exit and reboot to Windows 10
6.  Delete your fingerprints and try enrolling again, from the Settings -> Accounts -> Sign-in Options screen

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Windows update caused this problem on 22-12-2008 and I noticed this error last week.

Problem with Video Driver :
NVIDIA GeForce Go 6150 Video Driver - 7.15.11.5682
This is the video driver version for my HP tablet(HP Website). But windows update installed the latest version(7.15.11.7770) from NVIDIA. From that time onwards, my touch screen stopped working.
I contacted HP care and they advised me to follow these steps.
1) Uninstall the latest driver and install the 7.15.11.5682 driver by giving the video driver (devicemanager ->display adapter -> Nvidia 6150 -> uninstall)
2) Bios Flash (they provided the software)
3) Calibrate
I am done with the first two steps but still my touch screen is not recognizing the pen. So I couldn't calibrate.
When I contacted the HP care again, they are telling it may be because of hardware failure. My notebook is working perfectly except this touchscreen problem.

Again they asked me to do the driver installation in safe mode.
(Add/Remove Programs -> Remove only display adapter)
Driver installed successfully but in device manager it is showing the latest version.
I tried two times, but couldn't help. I can't install the older driver. pls help.


Problem with Fingerprint reader :
Finger print reader has not detected.
I contacted HP care and they advised me to install the driver for fingerprint reader.
After reinstall and restart, I am able to see that driver is installed ( through control panel -> add/remove p... Read more

Answer:touch screen and fingerprint reader not working after windows update

Full system recovery solved the problem.

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It seems the fingerprint reader on my x230t decided to stop working. Running Windows 8.1 Pro x64. Device manager lists a "TouchChip Fingerprint Coprocessor (WBF advanced mode" under Biometric Devices and that's it. BIOS claims there is no fingerprint reader installed under the security tab, and the Lenovo Fingerprint software cannot detect the reader, either.I appreciate any help!!!

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Running Win7x64.it was running fine, then tonight, it stopped reading my fingerprints.  it doesn't actually error, just says either too short or bad quality.  I don't knwo what version I was running, but I ran the update and am now running software 5.9.3 build 6264 - does the same thing. any suggestions?

Answer:x61t and fingerprint reader stopped working....

anyone have any assistance? i have to click the box and type in the password everytime the tool pops up. I am about ready to toss this thing.

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When rebooting my machine this morning, at the login screen there was a message about a service not starting.  Since then my system immediately goes to the standard windows 7 login and the fingerprint reader is not enabled. I checked the Fingerprint software settings, and the checkbox to "Use fingerprint scan instead of password when logging into Windows" is set. The windows service "Secondary Login" was turned off.  I tried turning that on with no effect. Does anyone know how to get the fingerprint scanner working again?

Answer:Fingerprint Reader stopped working for login

quick question for you. Did you by any chance update the fingerprint software via windows update? I remember doing that once, and it totally fubarred my system. the only solution was to uninstall the drivers completely and reinstall the drivers from lenovo

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I have the exact same problem as the guy above and I don't really know how to go about resolving . And any help given will be really appreciated if you need any more information please don't hesitate to ask

Answer:B570 Fingerprint reader stopped working - need help

dimmaemmy,
 
I split your message off from the other thread that was more of a general complaint rather than focused on getting help for the finger print reader.  While it seems like this has happened to at least one other person, the community doesn't seem to understand what is going on just yet.
 
Can you tell us a bit more about the situation?
 
How long have you had the B570?  Which model is it? (There is a type number on the bottom that should be 7 characters long - this will help us get more information).
 
Does it ever work?  Is it just buggy, or was it working fine and then just quit?
 
What have you tried already?
 
Generically, we'd suggest:
 
1) Check BIOS to see if there are any settings for FP enable / disable
2) Check device manager - does the fingerprint reader show up - would be under biometric devices (I think)
3) Have you downloaded and re-installed the drivers?
 
OK - assuming you've done those things we have some choices on next steps.
 
You could try to back up your data and then use one key recovery to restore system to factory state - this will wipe everything.  If something has become corrupt software wise, this should fix it.  If not, you just wasted some time and will have to reinstall your stuff.
 
You could call service, they could try some things over the phone, possibly offer to remote into your system and try to fix it, or arrange for you to send in for service.
&nbs... Read more

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Hi,Before i went to bed it was working. But in the morning when i woke up, i found out when i was trying to log in with the scanner that it didnt recognized any finger movement on the scanner it just sudenly stopped working. Is there a way to find out if its a software or hardware problem? or maybe the scanner is just dirty? ( how to clean it properly?) Thx for the help

Answer:Fingerprint reader stopped working S440

Are you able to enroll another finger?  Does the enrollment application give any error?

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For the last few days I have not been able to use the fingerprint login with my T500. The reader shows and is waiting for several minutes. but the "swipe your finger" invitation does not show and instead the manual logon screen is displayed. It still works with secure websites etc. I hope this can be fixed.

Answer:fingerprint reader stopped working for startup

Are you running the latest Fingerprint Reader package?http://www-307.ibm.com/pc/support/site.wss/MIGR-70443.htmlTry reinstalling it too.

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My fingerprint device sensor stopped working after 3-week use. My laptop is Thinkpad T430s I correctly downloaded and re-installed fingerprint drivers but had no effect.My Thinkvantage software reported that "Cannot find fingerprint device sensor"In Bios, when I accessed option of fingerprint, it reported that "There are no fingerprint readers attached on this computer"However, windows 8 still recognized the fingerprint via the presence of Touchip Fingerprint Coprocessor (WBF advanced mode) when I accessed device manager in windows 8.Now, I cannot start my laptop by using fingerptint function.What can I do? Does it relate to hardware or software.













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Answer:Fingerprint reader stopped working after 3-week use

I've seen this one other time and it was caused by faulty hardware - the fingerprint sensor needed to be replaced.  I recommend calling the support phone number in your country and requesting warranty service.

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It used to happen occassionally. Where I would attempt to use the fingerprint reader and nothing would happen. Now it just doesn't work at all.
I try to open the fingerprint reader program but it says "Failed to connect to the sensor."
Why do you think it's failed to connect to it and how can I get it to connect?

Answer:Fingerprint reader seems to have randomly stopped working

Sounds like there is a bad connection.
I would send the laptop to an Authorized Service Center for repair.

There is an ASP list on the Toshiba Website.

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Today I started up my laptop, signed in using the fingerprint scanner, then checked for updates.  After updating (Lenovo Fingerprint Manger - 7/8 [32,63] (Version 4.5.266.0) and Lenovo Solution Center - 7 [64] (Version 2.4.003)) and rebooting the scanner stopped working. Upon running the device manager, uninstalling the device, rescanning, my laptop attempts to install the device driver and fails. How can I either uninstall the updates OR load the driver? This is not a hardware issue, it is something jacked up with either update.

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A few weeks ago the fingerprint scanner on my girlfriend's U460 stopped working. She was deep into a major project at the time so I wasn't able to really look into it until now. To the best of my knowledge no new software was installed around that time and the only updates would have come through Windows Update. The software does not recognize that the fingerprint scanner is connected. I uninstalled the software, restarted, and installed the latest version (5.9.3.6245) for Windows 7 64-bit from the lenovo download page. The problem seems to be that either Windows isn't detecting the hardware or that it's been given a generic driver and I can't find it. There's nothing in the device manager that appears to be the fingerprint reader. Normally with these symptoms I'd assume the hardware has gone bad, but looking for solutions there seem to be a lot of issues with Lenovo fingerprint readers. I just haven't seen anything about what I'm seeing specifically. Any ideas?

Answer:Ideapad U460 fingerprint reader stopped working

hey louiedog,is there anything in the device manager called "security devices" ?if there is, could you check if there is anything listed in it ?





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Hi,I am suspecting a hardware failure, but wanted to check the forums first anyway.I have an X230 Tablet running Windows 8.1 Update. Fingerprint software 6.0. Was working fine (i.e. swipe to power on and log on to Windows and the Lenovo Password Mgr) until this morning. No more green light on the sensor, no function. Windows says that the fingerprint sensor is not available.It was still showing up in Device Manager, I uninstalled it as part of some troubleshooting and it's not being detected anymore now.Any ideas other than hardware?Thanks,SA.

Answer:X230 Tablet fingerprint reader stopped working

It sounds like hardware failure but try one more thing:
 
Reboot into BIOS setup (by pressing F1 at the ThinkPad logo screen).
Go to the security -> fingerprint menu.
There's an option about clearing the fingerprint sensor storage (or something like that).
What happens?
 
 

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I upgraded to Win10 last year. The fingerprint reader has been working fine since then. Recently it stopped. Device Manager says the device is working properly. SimplePass doesn'r report an issue. I'm still prompted for my fingerprint when logging into web sites. But the reader doesn't appear to be on. The light doesn't flash and my fingerprint isn't read. Device Manager lists the driver as: 1/7/20124.3.301.0 My SimplePass is: 6.0.100.276

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I know many people have had this issue but I can't find the solution. One of the threads from 2014 has a "solved" reply but all it says is "this appears to have solved my problem." Left wondering what solved the problem... I've had this computer for a week. The fingerprint reader worked fine until yesterday. Not sure if it was a coincidence, but I connected an older DVD write drive to the USB port to try and install an old software. After that, the fingerprint reader will no longer light up or work. The driver seems to be working fine under Device Manager, but when I open the Fingerprint Reader app I get a message saying the reader is not connected. Is this a problem that has remained forever unresolved and unaddressed by Lenovo or is there a solution that someone can point me to? Any help will be much appreciated.













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Answer:T450s brand new and fingerprint reader stopped working

It might be something got corrupted on the fingerprint sensor, or it might be the hardware went bad.
To rule out corruption:
1.  reboot and press F1 to enter BIOS setup
2.  change to the Security menu, and then pick the Fingerprint item
3.  choose the option to "Reset Fingerprint Data"
4.  BIOS setup will tell you the result - what does it say?
5.  if step #4 is OK, then reboot into Windows and try to enroll your fingerprint again

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Hi, I disabled the touchpad in the BIOS around September 2008. There was a few updates and my fingerprint reader stopped working. Also, when I look at the BIOS, the option to enable the touchpad back is not there anymore. I have updated my BIOS to the latest one and searched around but couldn't find a fix. I am not even sure if this is a hardware issue or is it just my BIOS? Note that the same problem exists in Linux as well. Also, I have my laptop on the dock most of the time but I tried to restart it undocked and without any mouse. The problem still exists. Please help.  These are my current information: OS Name    Microsoft® Windows Vista? UltimateVersion    6.0.6001 Service Pack 1 Build 6001OS Manufacturer    Microsoft CorporationSystem Manufacturer    LENOVOSystem Model    6459CTOSystem Type    X86-based PCProcessor    Intel(R) Core(TM)2 Duo CPU     T9300  @ 2.50GHz, 2501 Mhz, 2 Core(s), 2 Logical Processor(s)BIOS Version/Date    LENOVO 7LETC5WW (2.25 ), 14/11/2008SMBIOS Version    2.4Locale    CanadaHardware Abstraction Layer    Version = "6.0.6001.18000"Time Zone    Eastern Standard TimeInstalled Physical Memory (RAM)    4.00 GBTotal Physical Memory    3.00 GBAvailable Physical Memory    1.52 GBT... Read more

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Because of a virus, I recently had to reinstall Windows 7 Professional 64-bit. I have gotten everything else working except the fingerprint reader.I have installed the Validity Fingerprint Reader driver from the Dell Support site. The fingerprint reader shows up in the Device Manager. However, the Biometric Devices applet doesn't appear in the Control Panel.
I tried letting Windows update detect the fingerprint reader. It installed a driver for a Synaptics device. This was enough to get the Biometric Devices applet to appear in the Control Panel. However, when I tried to configure the fingerprint reader, I got an error saying no fingerprint management software was installed. I have seen lots of posts online directing me to validityinc.com for drivers or the DigitalPersona software, but Validity Inc. seems to have gone out of business. The DigitalPersona software is available on the Dell Support site for my service tag.
I have even tried installing the Windows 8 Validity Sensor Driver for my laptop, but though it successfully installs, it produces the same results.
I don't know what else to do. Any ideas?

Answer:Vostro 3550 Fingerprint Reader - Biometric Devices Applet Not In Control Panel - Windows 7

Hi,
Thanks for the post! The fingerprint reader software that came with your system should be available from the My Dell Downloads content pages. You can register / log in here to download: https://smartsource.dell.com/Web/Welcome.aspx?ReturnUrl=/Web/Login.aspx . For any questions regarding this service, please see the My Dell Downloads FAQ
Alternately the links below are direct to DigitalPersona software.
 
DigitalPersona Fingerprint Software – Windows 32-Bit
http://downloads.dell.com/app/DIGITALPERSONA_FINGERPRINT-R_A15_X86_R260057.exe
 
DigitalPersona Fingerprint Software – Windows 64-Bit
http://downloads.dell.com/app/dp06_01_008_x64.exe
 
For help setting up DigitalPersona check out our DigitalPersona FAQ
 
Thanks,

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Or should I say they suddenly stopped working under windows. I am using windows xp sp2 and have been using this laptop on the same installation of Windows for about 6 months now.. no problems at all.. till now. This morning when i turned on my laptop, the first thing i noticed that the fingerprint reader was not working.. It was not giving me any response at all.. so i logged in with my password.. Then while using the internet the wifi got disconnected from the router and after that it refused to work no matter what I do.. It gets stuck on "acquiring network adress" but when i gave a static ip, like 192.168.1.232 it gets connected but i dont get any data from the router.. it shows offline mode.. also the wifi gets disabled and then enabled by itself multiple times.. I had to turn it off..  -The router is fine.. my acer aspir 5315 and my nokia connects with the router via wi fi without any problems... - Also I tried using the wifi under ubuntu linux and it works there.. meaning the net works wirelessly without any problems in ubuntu but it refuses to connect in windows xp.. I could not try the fingerprint reader in ubuntu since it is not supported by linux yet. I tried removing the drivers and reinstalling the software+drivers.. but that did not help... any ideas as to what may have caused this? Any suggestions would be greatly appreciated.. I dont want to do a re-install of windows.. Help





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Answer:[Lenovo 3000 N200] Wi-Fi and Fingerprint reader suddenly stopped working..

Half the time the fingerprint system wouldn't show up being replaced by the typed login. That was on Vista. On WIn 7 it doesn't work at all and Lenovo hasn't edited the driver yet.

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ThinkPad T440p. Win 10 Pro 1703, OS Build 15063.632, Synaptics FP Sensors (WBF) (PID=0017) Driver 4.5.514.0 dated 5/23/2017. Since the last update having difficulties signing in from a cold start. Takes 4 or 5 swipes to log on. Resuming from sleep the reader doesn't work at all. Tried to update and/or add a fingerprint. When I use the finger I usually use it recognizes the print and says that it is already registered. When I try to add a fingerprint the app reports it is having trouble recognizing the input. Result is I have to enter password to resume from sleep.Any ideas or suggestions greatly appreciated. 

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The Fingerprintreader on my x240 worked fine until last week. After installing recommended software via Lenove, Win 10 don´t recognises der reader / sensor anymore. Windows Hello can not be enabled (was runnig fine before). How can I fix this? Thank you in advance

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I live in Germany and I have just bought a new Dell Vostro 5568 online through notebookbilliger.de. However this laptop does not have the Fingerprint reader. I wonder why because Vostro 5000 series always provide that?

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Good evening, my fingerprint reader/simplepass stopped working after my computer received an update this past tuesday. Let me give you a timeline of event. I tried to reinstall simplepass- it would not let me do it because I was told to remove aunthentec driver. I wasn't able to remove authentec driver in the begining, so I used the instructions in another post and did it via the registry. I tried to reinstall simplepass, it would not allow me to do it, saying I already had a software that perform the same function. tried system restore, failed about 6 times. deleted all programs and restarted to download simplepass and it worked, however, It is not the one that uses fingerprint data. I tried to reinstall my old simplepass, and it work This is the error I get after I finally was able to reinstall simplepass "The truesuite engine failed to initialize properly. Restarting the application, restarting the computer, or reinstalling the application may fix this problem. The application must now exit" so, how can I find the truesuite engine? thanks

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HelloInternal memory has been disrupted in twoAnd Adharrt to buy a new oneWe've proven WindowsAnd proved to all driversIt was run footprint deviceFor I needed to complete the program, which is used in the operation of the fingerprintPlease help as soon asthank you ...

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Hello,
I've installed Windows 7 Enterprise on my Dell Vostro 3360, and want to install fingerprint driver. Also I've installed Validity Sensor driver from here. And I still cant use my Fingerprint sensor. Please suggest me what am I doing wrong. 
Thanks
Regards,

Answer:Fingerprint scanner dell vostro 3360 not working under Windows 7

Hello Vgalav,
Have you tried these steps?
(1) Update the Bios. 
(2) Enable biometric support:  BIOS > System Configuration > Biometric Device Option > enable
(3) Clean the fingerprint reader with a soft cloth, dampened with an ammonia-based glass cleaner.
(4) If the problem is not resolved, check to see if the Fingerprint Reader is detected in Device Manager.  If not, reinstall the drivers.  http://dell.to/1lAGqoK
(5) If the drivers do not resolve the problem, repair/reinstall the operating system.
(6) If reinstalling the operating system doesn't resolve the problem, the finger print reader may need to be replaced.
I hope this helps to resolve the problem for you,~Maureen#Iwork4Dell

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I recently downloaded from Toshiba and installed Fingerprint Utility V1.0.3.49 (tc00407400c.exe) and since then my fingerprint scanner has stopped working.
The software opens but wont recognize my fingerprint and can't login any other way.

Have uninstalled and reinstalled several times and same result.

Device manager says device working ok.

Answer:Fingerprint scanner has stopped working after vV1.0.3.49 update

May I ask you what notebook model you have and what system you are using?

Probably you would need to delete the registered fingerprints and after the new reboot you should try to register the new fingerprints using the updated fingerprint software.

Did you try that?

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I recently updated Windows 10 Pro x64 on my Envy 14 to the new Creator Update from Microsoft and now Windows does not recognize the fingerprint reader. HP Simple Pass recognizes it when I manually open the app but will not recognize any fingerprint. I updated the driver manually through device manager to no avail and HP Update Assistant says there are no updates for my computer. Help please.

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Hello All,I recently upgraded to Windows 8, and I can't seem to be able to get the fingerprint reader to work. When I try to enroll a finger with the ThinkVantage Fingerprint Software, it says that:Error Code:         Error MessageE7210005           Cannot enroll user.E7210005           Cannot update passportE7210005           Cannot find fingerprint sensor When I open the Windows Biometric control panel, it says that the fingerprint reader is "Unavailable". I have tried uninstalling and reinstalling the device in device manager, and I have also tried downloading the latest drivers from http://support.authentec.com/Downloads/Windows/Drivers.aspx#LiveTabsContent38993Neither one of which resolved the issue. When I first installed Windows 8, the fingerprint reader worked as it should, however, I have had my computer repaired since then (for an unrelated issue), and it quit functioning right after the first repair. They have replaced the motherboard and keyboard in my computer. Does anyone have any suggestions?

Answer:Fingerprint Reader not working in Windows 8

Hi, I have the exact save problem except my laptop is new.  Didi you ever manage to sort this out? Thanks Ismail 

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I downloaded and installed the fingerprint reader software for my T61 (7659-D22) with Windows 7. At the login screen I see the "Scan your finger" option, but none of my fingerprints is recognized, so I log on with my password. In Windows I get the Fingerprint popup inviting me to enroll fingerprints. Three are shown as enrolled already (carry over form WinXP, no doubt), all of which I had tried unsuccessfully at the login screen. I tried enrolling additional fingerprints, but the scans do not register at all. How do I solve this problem? 













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Answer:T61 with Windows 7: Fingerprint reader not working

Hi Z300M,Are you using doman account? If you are then please go to
 
Control Panel > Hardware and Sound > Biometric Devices > Change biometric settingsAnd tick "Allow users to log on to a domain using their fingerprints"Fred





T61 + X201i

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Just upgraded from Windows 7 Pro to Windows 10 Pro. The fingerprintreader has stopped working. I can find the option to set this up but instal is greyed out as no driver available. Cannot find one on any support forum? Anyone else with this problem and sorted it please?











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Answer:How do I get the fingerprint reader working on Windows 10

Aug 11. I have been running Windows 10 updates each day since upgrading and today after a reboot the finger print reader started working? and remembered my print as well. I guess Microsoft dropped in a fix for this (which works for me) so maybe something to try?

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Envy laptop L8Y93AV. I just installed the latest Windows updates and now my fingerprint reader is totally inoperative, It does not flash or respond at all even when tying to puy in a new fingerprint. PIN sign in works fine. Short of removing the updates (I actually believe they are supposed to increase security. ) now what?

Answer:Fingerprint reader inop. after Windows update

Hi , You might be able to use this Validity Sensor Driver: sp72114 Validity Sensor V 4.5.289.0  Link : ftp://ftp.hp.com/pub/softpaq/sp72001-72500/sp72114.exe In general, Series 6 HP SimplePass can run on Windows 10.  It was, and continues to be, robust and sturdy code. If you have truly lost the Series 6 HP SimplePass program AND if you do not have an Export of your Webcards (website / password backup) -- then you might decide to switch to the newer, and still supported, Series 8 HP SimplePass program. Series 8 HP SimplePass is not an "upgrade" from the older Series 6 version of the program; it is different code - that is, a completely different rendition of the SimplePass product. Series 8 HP SimplePass is written by Softex. Series 6 HP SimplePass was written by AuthenTec. You may, of course, decide to try and run Series 6 HP SimplePass; the program may run with your newer Validity Sensor Driver. Series 6 HP SimplePass:sp63224 HP SimplePass V6.0.100.276 Win7-8 Link : http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63224.exe  Series 8 HP SimplePass:sp71729 HP SimplePass V8.01.46A W7-W10 32/64bit Link : ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71729.exe  General rules: Pay attention to the Order of Events when (re)installing your driver and / or software:Sign-in Options matter ? if the system supports Native Windows fingerprint logon, you must assign and configure a PIN to e... Read more

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So my fingerprint reader isnt working. Tried hp simple pass but fingerprint option doesnt show up. Windows hello doesnt show up either. Tried updating the driver still nothing. Have tried a few different things from other forum posts to no avail. Any help will be greatly appreciated.

Answer:fingerprint reader on hp 8460p with windows 10 not working

1. Try steps from: http://support.hp.com/us-en/document/c037182402. Since this is a 8460P unit, install HP Client Security or HP Protect Tools software instead of SimplePass.

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My fingerprint reader doesn't seem to work on Windows login anymore (no light on the reader and it doesn't accept any fingerprint) in the past couple of days so have to login using a password. The fingerprint reader works fine in the BIOS and also when I go into the ThinkVantage Fingerprint Reader application i.e. it asks me for a fingerprint. Has this happend to anyone else and has this been caused by a specific MS patch in the last monthly patch cycle? I have reinstalled both the ThinkVantage Fingerprint Software 64bit (v 8102) and the TouchChip Fingerprint Coprocessor driver (v 1.6.1.341). I'm running a W530 and fully patched Windows 8.1 Pro













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Answer:Fingerprint Reader Not Working On Windows 8.1 Pro Startup

Are you logging into a domain?

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Model: ThinkPad Edge E420OS:       Windows 8.1 Pro 64 bitProblem: Fingerprint reader suddenly stopped working (Image 1). One major change I think which might have lead to this - I had a recent update from Microsoft on 28/Aug/2014 (Image 2). I'm not sure though that this must be the cause of the problem.Troubleshooting tried: I tried first to repair through "programs and features" but did not work. Then I tried to uninstall and reinstall the FingerPrint reader software (Latest version available on Lenovo Website for my model). Still did not work. I'm pasting photographs of the error. I've tried to follow all the methods shown on various threads on this forum but nothing worked so far....Even the TouchChip (Fingerprint) patch driver for Windows 7 (64-bit)  which is compatible with Windows 8.1 doens't install. (image 3). Device manager shows error for Biometric devices. (image 4). Please help.    Image - 1      

Answer:Re: Fingerprint Reader Not Working On Windows 8.1 Pro Startup

For Windows 8.1 you should not be installing any fingerprint software.  You should uninstall ThinkVantage Fingerprint Software.  The driver you need (for TouchStrip Fingerprint Sensor) will come from Windows Update.  Then you can enroll fingerprints from the PC Settings -> Accounts -> Sign-in Options screen.
 
If there is a problem with the device in Device Manager, try removing it and check the option to delete the driver software.  Then reboot, run Windows Update, and a compatible version for your system should be installed.

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Hi Everyone, when i visit device manager it says my Biometric devices are operating correctly.Specs - T410i, windows 7, 64-bit When i click on Biometric devices in control panel, it says "Unavailable" When i try to setup fingerprint reader using the thinkvantage software it says "Cannot enroll User" - error code E7210005. Lenovo support told me to hard reset the computer, i did that... reinstalled drivers, reinstalled software, etc etc. still cant get it to work! Any ideas?

Answer:T410i - Windows 64-Bit - Fingerprint reader not working

Do you have the TPM enabled and fully initialized in the BIOS?  I think the TPM stores the fingerprint scans, and I don't think the reader can work with it disabled...

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I have a X1 carbon 3444 with Windows 10. Fingerprint reader (FPR) was working fine. Sensor is a TouchChip Fingerprint Coprocessor by AuthenTec. The latest Windows 10 update around Christmas resulted in the FPR dissappearing despite device manager showing as working. Tried rolling back driver from 1.6.2.352 to 1.6.1.341 with no help. Tried uninstalling the Lenovo FPR software to see if Windows Hello would see it - but no. Reinstalled Lenovo FPR softwareg1f914ww_64.exe still no result showing Checked Bios and FPR is enabled.Contacted Microsoft who after checking my system and not being able to solve it advised to reinstall windows 10, which I did, and although being reassured this would fix it - has not. Anyone with any ideas?

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Hi There I was using windows login (single admin user) and fingerprint reader to login to my Thinkpad T510. Yesterday night I changed windows password and I didn't update finger print. Unfortunately I am not able to login when I tried to login using windows login today, I forgot the password and when I tried finger print reader it is just throwing error. Why finger print is not working after windows password reset? What should I do to login? Help would be appreciated!! 

Answer:Fingerprint Reader not working after windows password reset

I just called the tech support just now? I just asked the 'why the finger print reader not recognizing the finger print after changing windows password?', and he gave the following answers 1. You should change fingerprint while changing windows password.  I don't understand the reason behind it, btw is this true? 2. We can't do anything for this issue.   

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Hi there, I upgraded to windows 8 and the fingerprint reader stopped working. I've tried the many fixes that I can find through Google but can find nothinjg specifically about windows 8 on tihs site. Is the short answer that Lenovo don't have a fix for this yet?  Should I just stop looking? I've spent so long trying to find a solution, if htere isn't one I just want to know. ThanksSammh

Answer:x200 fingerprint reader not working after windows 8 upgrade

Hi Sammh and welcome to the Community,
 
You have an AuthenTec reader.
Go to here and follow the instructions to uninstall the reader and then follow the link given to download and install the driver provided.  
 
This is the one I'm using on an x61 and it is working in Windows 8.
 
Regards,
 
Dave
 

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In order to power up my T410 with Windows 10, I have to press the power button and then when Windows 10 brings up the sign on screen, I can then swipe my finger to sign in. I have the boxed checked in the Lenovo the fingerprint software to use fingerprint for power up and the green light is lit on the scanner. Using Thinkvantage Fingerprint software verison 5.5.9 build 7282.
 
Moderator note:added model and OS to subject for increased visibility
 

Answer:T410 Windows 10: Fingerprint Reader not working on powerup

Windows 10 is not officially supported on your T410, but for any chance of this to work you need to be using ThinkVantage Fingerprint Software version 6.0 (not 5.9.9)
 
http://support.lenovo.com/us/en/downloads/ds036923
 
After installing this version, you may need to delete all your fingerprints and enroll them again.

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I cannot get the fingerprint reader to work for logging into Windows 8.1 on my brand new T440s.  I have no problem registering my fingers in Fingerprint Manager Pro (v8.01.67 (x64)).  But when I try  to login with the finger print reader, I get any of these messages: A match for the fingerprint was not found in the fingerprint databaseUse a longer stroke when scanning your fingerprintThere was a problem scanning your fingerprint.  Try again...I have installed all updates (BIOS, Fingerprint Manager Pro, ...) via Lenovo System Update. I am just logging into Windows itself, not into a domain or a workgroup. I tried setting up the fingerprint reader via the Windows fingerprint enrollment utility, as suggested in this forum entry , but it made no difference. I haven't tried uninstalling/reinstalling the fingerprint drivers & utility software, since it was just updated via Lenovo System Update.  Should I? So I'm looking for some help.

Answer:Fingerprint reader not working for login on Windows 8.1 on T440s

I can only think of 2 possibilities:
 
1.  there is something wrong with your fingerprint scanner hardware
2.  (I don't mean to insult you) you're using it wrong
 
Don't get me wrong, #1 is a very real possibility but for #2 are you enrolling/swiping your finger in a single smooth motion like shown in the video?  https://www.youtube.com/watch?v=1HRhJHZJoSg
 
 

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After installing latest cumulative update of Windows 10 none of my USB drives and card readers are working. Everything was working before restarting the system.
First I got error (can't remember exact words) "Windows can't access drive H:". Googled and uninstalled-reinstalled USB drivers. Now I've error "Please insert a disk into (H:)." when I insert USB drive.
Upon inserting USB drive's LED flashes for once.
Everything is working fine on other laptops with Windows 7.
However, I can access my external HDDs.

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The fan constantly on and goes off for a sec then on and its making some weird noise, the laptop is barely 20 hours old !!!!!!!!!!!

note the fan speed is low

Answer:Dell Vostro 5459 fan keeps going and on and off

The same here. Why hasn't anybody answered? This is an issue! :(
I wonder what exactly is heating all the time, it is something placed uder "1" - "7" keys.

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Windows 10 update 1511,after the update, fingerprint reader stopped working, the driver is uptodate but windows cannot load it, code 31.anyone? Thanks!













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Answer:Carbon x gen3 windows 10 1511 fingerprint reader not working

Are you using this driver?http://support.lenovo.com/ca/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-...

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Hi, I just received my new x220 tablet with multi-touch screen with fingerprint ID option.  Well, when you power it up, windows 7 prompts for a finger print read but no matter how many times I swipe it, it does not work.  then when I 'type' my password to enter, and power up the think advantage finger print sw 5.9.5, it works like a charm. Any fixes out there? Why have a finger print reader if it does not work... Thanks, Ken 

Answer:X220 Tablet Fingerprint reader for Windows Login not working

Hello Racerken,
 
To enable the Windows or domain biometric settings in Control Panel, do the following:
Click Start > Control Panel > Hardware and Sound > Biometric Devices > Change biometric settings. The Change biometric settings window is displayed.Select Biometrics on.Select Allow users to log on to Windows using their fingerprints.Select Allow users to log on to a domain using their fingerprints if the check box is available.Click Save Changes to save your configuration.Log off from the Windows operating system.You will be able to use your fingerprints the next time you log in to the Windows operating system or a domain.
 
Best Regards,
Tanuj

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I have a problem.I hear high-frequency sound (irritable squeak) that produces a voltage converter during the hight-load on the processor.
Can I get a repair under warranty?
(Laptop  have 3 years warranty.)

Answer:Squeak on dell vostro 5459

I like to suggest you run the Diagnostic tool on your computer to find any hardware problem that might be causing the squeak.
A) Turn off the computer
B) Power on the computer, quickly tap the F12 key continuously. You should be in the diagnostic screen. Please report back any error codes.
www.youtube.com/watch

Contact Technical Support:
www.dell.com/.../Dynamic

Warranty Status
www.dell.com/.../products;c=&l=&s=

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Hi every body
I have a Vostro 5459 with 1366*768 anti glare screen : is it possible to change my laptop screen with a Full HD display or not?

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I have three questions.

1. My WiFi has weak connection (I compare to my 8 years old Toshiba laptop). Even a chair between Dell Vostro 5459 and a router can weaken the connection noticeably! There's no noticeable difference in case of the old Toshiba.
What should I do about it? Is it a hardware problem?

2. The fan is launching every 2-5 minutes and is making noise therefore, even though the usage of CPU is at the level of like 1-5% because I'm only reading a PDF file and writing summaries in Libre Office (I have Ubuntu OS).
I cannot specify what piece of hardware is actually heating, but I can say it is placed somewhere under "1" - "7" keys.
Why is it so? I saw two other topics here about this problem but there were no answers! Please, don't ignore your clients!
Btw the fan starts even when I'm just in BIOS Setup not even changing anything there.

3. I bought my Dell Vostro 5459 on 28th of June 2016 but when I typed the service tag into this page, it says that the warranty started on 26th of March 2016. Could it be that I am not the first owner of this particular laptop?

I have a suspicion that Dell Vostro 5459 somehow turned out to be a lemon and Dell company tries to hide it. But there are some people who bought it, please help us with this laptop's issues :(
I only want to add that besides these problems that I have mentioned, this laptop is very fine, I would be so happy with it, if the WiFi was ok and that fan worked properly! It... Read more

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I recently upgraded from Windows Vista Business to Windows 7 Ultimate and my Base System Device and Fingerprint Reader isn't working.  I've tried reading advice off of some forums here and even checked out what I can download from this site and also tried updating but each time it either says could not find updates, or when I  try dowloading from this site it says the program may have not installed correctly.  I'm stuck I don't know what else I can do, can someone help, I would appreaciate it greatly! CheerGurl313

Answer:Upgraded to windows 7 now my Base System Device and Fingerprint Reader isn't working!

Hi Try geting the latest drivers and making sure you install the software as a administrator. GL 

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I have read through the entire thread that currently exists on this topic and the last post states that the newer laptops do not have a fix for this issue. Is Lenovo working on a fix and actively including the fix in new models coming out? I have a W540 and would really appreciate a patch for this problem. 

Answer:W540 Fingerprint Reader not working upon waking from sleep for windows login

Odd, it works correctly on my ThinkPad W540.Can you share the following info?- Model number (MTM)- Operating system- Finger Print Reader (installed version number)- BIOS version
 
Also read this, any chance you have Windows 7?http://forum.thinkpads.com/viewtopic.php?t=115090
 
Also read this for a possible solution:
https://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/W540-Fingerprint-Reader-Fails-after-sleep-or-...

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This trial driver don't work for me. I have exactly the same problem. I have Lenovo Thinkpad Edge E540 with Fingerprint Reader (Synaptics FP Sensors (WBF) (PID=0011)).When Will I expect a new working driver for my computer?
 
 
Moderator comment: New topic created. Subject edited here and below.
Originally from this thread: http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Fingerprint-Reader-not-working-upon-waking-...

Answer:[E540] Fingerprint Reader not working upon waking from sleep for windows login

jelennn
 
Can you please double-check in device manager what version of the fingerprint driver is installed?

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I have a problem with my laptop  dell vostro 14 - 5459 , I cannot install windows 10 ( 64 bit )  on the other hand I can install (32 bit ) only . when I try to install windows 10 ( 64 bit ) a blue screen interrupt the installation and stop it . Kindly I need your help to fix this problem.

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Hello. I have a Dell Vostro 5459 (DV0N9B2) with HD display. I can upgrade this display to FHD IPS. Can I do it?

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im using a toshiba satellite p300 laptop with a authentec aes1610 fingerprint reader

when i updated to windows 7 it worked fine and i could log onto windows using my fingerprint, then i installed all the toshiba drivers to get my webcam and bluetooth working. when i did that it installed the toshiba finger print logon software and after removeing the toshiba fingerprint software i can no longer see the finger print logon option (the standard windows one) at the logon screen. i have checked the biometric settings and it is all turned on.

how do i get the standard fingerprint logon back?

Answer:standard windows fingerprint logon stopped working

Try device manager, personal identification devices, right click on the fingerprint reader and rollback driver.

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I am running Windows 8.1 that is up to date with maintenance, etc. Windows fingerprint login was working fine until a few days ago when it stopped working. I have done extensive research online to no avail. I have restored my system to a point in time (3/15/2015 via a system image restore) when fingerprint login was working and still have the problem. My system is

Product name:HP ENVY TS 17 Notebook PC
Product number:E1P13AV
Serial number:5CG3487Y00
BIOS (Configuration):F.65-11/20/2014 (097F110000405E00000620000)
Keyboard revision:KBC Version 93.52
Total memory:8.00 GB
Processor name:Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Can someone please help get this thing going again? I'm completely out of guesses!

Thanks ...

Answer:[SOLVED] Windows Fingerprint Login Has Stopped Working

Check HP Support for updated fingerprint software -

HP ENVY TouchSmart 17t-j000 Select Edition CTO Notebook PC Drivers & Downloads | HP? Support

(Not sure if the above link is for your exact model or not)

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Hi,I just upgraded to Windows Insider 17074 and now the Fingerprint stopped working. (Error 31) in Device Manager (Windows is not able to load the driver)I already tired to reinstall Synaptics Metallica MOC Touch Fingerprint Driver for Windows 10 (64-bit) - ThinkPadAny idea? Regards Dirk

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I just buy a new laptop brand and i install clean windows 8.1 install work fine after finish still work fine no problem at all, but when i shutdown the windows. i push a power button on.
After that my dell show windows logo and stuck with blank screen after 3 minute appear error screen capture?
Someone Please help me, i am stress 2 days fresh install windows 8.1 or windows 10 still appear the same problem? the problem appear when i power button on. and wait 3 minute. error appear screen capture.
Is this hardware bug or what??

Best Regards
elchan

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Hi,
Yesterday bought two dell vostro 5459 laptop with preinstalled win 10 home, but there is no option to downgrade to windows 7, it seems to be fresh installation. Can i get the win7 key to do the installation.

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Relevance 73.39%

Hi. I have Dell Vostro 14 5459 with Ubuntu 14.04. After first use I press Fn+PrtScr for disable WiFi and now I can't enable WiFi. rfkill list print that phy0 is Hard blocked.
Upgrade BIOS, reset BIOS - not effect.
New install Windows 10 Pro (1511) with last drivers can't enable WiFi.

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Hy,It's my first post here. I got a LENOVO t500 at work to use and I wanted to try to use finger print auth to log in. Its in a domain, but I got local administrator privileges on it. The machine runs 64bit Windows 8.1 Pro.The fingerprint reader driver was missing in the first place (windows identified it as a fingerprint sensor but had no driver).The sensor is an AuthenTec Inc, AES2810. I've tried to install the lenovo driver:http://support.lenovo.com/en/downloads/ds034486But received the error message in the subject about I need to enable the biometric framework.I've also seenhttp://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T420-Windows-8-1-fingerprint-reader/m-p/124...and downloaded-installed an authentec driver successfully, so now device manager shows it and identifies it as it should.. Well I've went to the group policies as it was suggeseted everywhere on the net and turned on the options.I've also checked and found a windows services that had biometrics in it : I've set it to auto-start and started it right away. But even after all of this the fingerprint option is missing in the accounts sign in page in pc settings.I've restarted the machine multiple times (with the real restart )Could you please give me a hint?I've spent a whole day looking for this yesterday.. Have a nice day & Regards,Steve

Answer:T500 fingerprint reader - Windows 8.1 fingerprint option missing "enable biometic framework"

Hello.
 
The Fingerprint Manager Pro is only for the latest xx40 series ThinkPads.
 
Your software is here:
 
LENOVO FINGERPRINT SOFTWARE FOR WINDOWS 7 (64-BIT)
 
I have used this in Windows 8 / 8.1 on my T400's and it works fine.

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Relevance 72.98%

hi:
when I installed Win 8 CV. I could not open any pdf file with it
I thought it is just preview page... but friends show me how it work on there PC.s ... I am using a fresh version but it did not work
what to do?

Answer:Help me... Reader of Windows 8 CP stopped working

It crashes on my Windows 8 CP too Now will soon be installing the RP. Lets hope it works properly then.

1 more replies
Relevance 71.75%

Hello.
I have a technical question about the DELL Vostro 5459: Is possible to install  16GB on this notebook and instal SSD?
Nowadays, this notebook has 8 GB RAM (DDR3), I would like to upgrade the memory of this notebook to 16 GB.
I will to install  license windows10 to the next weeks.

Answer:Dell vostro 5459 i7 6500U 2,5-3,1 GGz, 8Gb DDR, 1 Tb HDD, nvidia gt930m, 4 Gb video memory, linux ubuntu.

The owner's manual
<<topics-cdn.dell.com/pdf/vostro-14-5459-laptop_Owner's%20Manual_en-us.pdf>>
states one socket.

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Hi all-I have an older HP Pavilion zt3349cl that just keeps going. I installed Windows 7 on it and now when I put a sd card in the reader(built in) it wants to try and format the card-the card has pics on it. Card will work fine in another computer. Any ideas?

Answer:Card Reader Stopped Working After Windows 7 Install

  
Quote: Originally Posted by adamlight


Hi all-I have an older HP Pavilion zt3349cl that just keeps going. I installed Windows 7 on it and now when I put a sd card in the reader(built in) it wants to try and format the card-the card has pics on it. Card will work fine in another computer. Any ideas?


Have you went to HP's website to see if there is an updated driver?

HP Support & Drivers

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Relevance 70.93%

I recently updated my Vostro 3360 from Win 7 to Win 10.
Everything works well, except the finger print reader.
I have tried uninstalling, installing, updating the driver, but nothing works.
Can you help?

Answer:Vostro 3360: Finger Print Reader Issue Following Win 10 Update.

Paul-Edmunds,
Reinstall the chipset drivers, reboot and then install the fingerprint reader drivers from the link below.
Vostro 3360 Drivers, Downloads and Manuals

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Relevance 70.93%

I have a T400 (2764-CTO) with a fingerprint reader. A few times since I got it (less than a month), I have gotten into a state where the system is requesting a fingerprint swipe and then repeatedly says my finger print was too short and asks again. I'm not even putting my finger over the reader when it is telling me this. It even happened once when the lid was closed and I was connected to the docking station. I can't even login with my password because the fingerprint software keeps flashing up the too short message. Is there an adjustment I can make??? My fingerprint software in Lenovo Fingerprint 2.0 version 3.1.25.80. Jim

Answer:Fingerprint Reader not working

I have a brand new T500 P8600 and here and there I have the same problem. I have it for less than two days and it occured few times already. Any help? It's not the only problem with T500, I'm actually quite sad after the initial very good feeling. Should I change the piece or not? Any advice? 

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Hello,          My fingerprint reader doesnt seem to be working, i have tried installing the latest drivers viz. validity sensor driver 4.5.133.0 and also hp client support. But still neither is it showing in the device manager nor is there any lead. Please helpThanking in anticipation

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Hi, My SL300 is about 1 year old. Now it's fingerprint reader stopped working. I uninstalled and reinstalled drivers but no luck. If I work with laptop for sometime, the sensor becomes tooooo hot! Is sensor damaged? Please help me to solve the issue. Thanks.

Answer:Fingerprint Reader Not Working

No comments??

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I booted my laptop yesterday and found that my fingerprint swiper was not working.  The message on the screen kept flipping from "please swipe finger to continue" and "press any key to login".  I don't know what caused it and i'm running a full system diagnostic right now, but if that doesn't fix the issue is there a way to fix the swiper or bypass it?  The most unfortuante thing is that I have forgotten my windows password to boot.

Answer:Fingerprint reader not working

UltimaNemo, welcome to the forum, it would be helpful if you could post which R-series and Operating System you have, even better post the Type and Model Number this will help members to help you. Please do NOT post your s/n. I also suggest you try hard to remember your windows password. How to subvert this is not allowed to be discussed here as stated in the forum rules.

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I have a T530   after replacing the harddrive with a SSD and having the factory send me restore disc I have updated all BIOS and drives yet I cannot get the fingerprint reader to scan-- it lights up but everytime reads as a bad scan- anu suggestions?  It did work prior to the restore

Answer:Fingerprint reader not working

hi justaskjoe1,
 
Thanks posting and welcome to the community,
 
Was reading through your post and I'm assuming that the all the drivers including the fingerprint reader driver you install are from the Disc that you ordered. Just make sure that the drivers are all uptodate could you please uninstall the finger print reader driver and manually download the drivers again from the support site and reinstall it again. The link for the download can be found below.
 
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS029766 (Finger Print software)
 
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS031505 (Finger Print patch)
 
Please do install both the drivers and patch and let me know of the changes.
 
regards

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Hi guys, this is my first post here.I just bought an HP ENVY a week ago, and everything was working fine till I updated the fingerprint reader and now it isn't working anymore. I can't set up the login by Windows Hello, it always says that I'm not scanning properly and flashes with a red light, but the thing that worries me the most is that the light on the sensor turns on and off even when it's not supposed to. For example: I open a new tab on Chrome and it goes on and off for like two minutes. Yesterday it went on and off all the time. This obviously this drains out my battery, so I wonder what could I do to solve this. The problems started when I updated it. Thank you for your attention.

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My Lenovo T440s laptop has a fingerprint reader, and I used it to log in to my computer. However, it suddenly stopped working. According to it, it can't get an image of enrolled fingerprint image. Not only that, when I try to log in after turning on my computer, it doesn't let me use other ways to sign in either, like password or PIN. When I press it, 2 seconds later it just switches back to fingerprint method. I have trouble signing into the computer. How should I fix this?

Answer:Fingerprint reader not working

Hi Donghyun21, Welcome to Lenovo Community Forums! As per the query we understood that you are facing issue with Finger print reader on your ThinkPad T440s.
 
Please uninstall the finger print software from ?Control panel ? Program & feature? option and restart the system and after restarting run ThinkVantage system update utility to get the latest drivers and application for your system, after updating please follow the below link to configure the ?Finger print reader?.
ThinkPad Finger print reader Hope this helps.
 
Best regards.
Hemanth Kumar





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Hi !I am using a Lenovo 3000 N100 A34 laptop. Recently my fingerprint reader has stopped working. When the Omnipass fingerprint logon screen comes up , I wipe my finger on the sensor, but nothing happens. It used to work fine previously but after I touched the sensor with a tester to check whether there is electric current in the body, my FP reader stopped working. Is the sesor surface damaged? What should I do?

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Hii got the T520 with win7 pro.Unfortunately the hard drive had to be replaced, no backup disks were made. I have manage to install all drivers except the fingerprint reader.I've tryed many methods but none worked. I get this message "cannot communicate with sensor please confirm the sensor is ready"Also, looking at device manager, i see no entry called "biometric devices".If anyone could help me getting this fixed i would deeply appreciate.Thanks in advance













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Answer:Fingerprint reader not working

Hi G3O, Have you installed the official Fingerprint Software from Lenovo? If yes, did any errors occur during installation? Can you eventually provide if your system is win7 32-bit or 64-bit, and possibly your product number (P/N)? best regards

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The laptop I ordered is the following:Product sku: 20AQCTO1WWProductnaam: ThinkPad T440s I added the fingerprint reader to the available options. This week I wanted to start using it,  however I am unable to do so. It does not show up in my device listing (lsusb). I tried to enable the device in the BIOS and reset it and here I came across the following problem:"No fingerprint reader is attached" (continue) It seems to provide a good reason for not finding the device using lsusb. So what is wrong with my laptop? What else can I try? Please note that I am working on Linux and have no Win8 installed at this moment.













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Answer:Fingerprint reader not working

What FPR option have you enabled in BIOS setup?

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Hi all,I installed the fingerprint reader software from the lenovo download site (p962b_fpr32_12ww.exe and its patch lfs110020.exe). Everything works fine for a time and then it wouldn't let me logon by typing my username and password, requesting only a fingerprint sweep.Regards,Jean 

Answer:fingerprint reader not working

try setting a password for user account

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fingerprint reader not working dv7t window 7 64bit











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Answer:dv7 fingerprint reader not working

Hi,Uninstall current driver and software for fingerprint reader and restart system. Resource:Uninstalling Software in Windows 7Uninstall or change a program in Windows 7 Download and install Validity fingerprint reader driver from here.Download and install HP SimplePass Software by DigitalPersona for fingerprint reader from here.Restart system and check the results.

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Hi everybody, my name is Giovanni, and I live in Italy. This is my first lenovo, but I've been using my father's thinkpads since their birth.So, I tried to use my fingerprint module, but when I try to start "Lenovo Fingerprint Software" or "Thinkvantage Fingerprint Software" I get an error depending on which of those two software I use.Lenovo Fingerprint Software says: Fingerprint sensor not initialized by the application. Access denied.ThinkVantage Fingerprint Software says: Cannot find fingerprint sensor. Error code E7210005. Second question: which is the difference between those two software? Should I remove one of them? I am using windows vista (soon will upgrade to windows7). Thankyou in advance!

Answer:Fingerprint reader not working

Hi, I hada similar problem, I was using "Lenovo Fingerprint Software", after a Windows update it stopped working with an error saying the software "cannot communicat?e with fingeprint sensor". I searched the forums but could not a solution. During my search I found there are two pieces of software - "ThinkVantage Fingerprint Software" and "Lenovo Fingerprint Software". I had already tried uninstalling and reinstalling the  "Lenovo Fingerprint Software", without success. So uninstaled the fingerprint software, went in the BIOS under Security/Fingerprint and "Reset Internal Fingerprint data". Next I downloaded the "ThinkVantage Fingerprint Software" and installed it. All working ok now, it actually seems to recognise my fingerprints quicker. The only thing now is that "ThinkVantage System Update" keeps promting me to install an update "Lenovo Fingerprint Software Version: 3.3.2.27", the "ThinkVantage Fingerprint Software" is Version: 5.9.5 Build: 7038. I have hidden (Do not show this update option) because I am happy with the "ThinkVantage Fingerprint Software". It would be interesting to know why there are two versions of this software and what is the difference between "ThinkVantage Fingerprint Software" and "Lenovo Fingerprint Software".

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how can I use my laptop fingerprint reader it's not working 

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I have a ThinkPad T42 laptop with the fingerprint reader. I running version 5.6.2 of the ThinkVantage Fingerprint Software. How do I "turn on" the fingerprint reading function? When I boot the computer, it asks me to swipe my finger for the Window's logon. But at no other time am I given the option to use my fingerprint scanner (such as trying to sign into my Amazon.com account). Is there a Ctrl or Fn key that I need to use? I have obviously enrolled my fingers correctly, since I can swipe my finger for the Windows logon.  Thanks.

Answer:Fingerprint Reader Not Working

In the Think Vantage program folder you find the Think Vantage Client Security Solution.There you can activate several fingerprint applications.

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Hello, My notebook is an HP DV7T-6000 CTO Entertainment Notebook that I have upgraded to Windows 10 64 Bit.  The original operating system was Windows 7 Home and the fingerprint reader worked at that time.  After I upgraded to Win. 10 it had stopped working.  I tried to look for a solution but didn't have any luck.  I made an image of my notebook, about 6 months ago and saved it for a later time.  Some time after making the image, I found a way to make my fingerprint reader work again, but didn't save the instructions or the downloads for it.  I know, I'm beating my head against the wall.  Because of suspecious notebook behavior, I reloaded the image I saved and now I can't seem to find a way to make my fingerprint reader work again.  I do remember that it was an updated driver for my laptop that made the fingerprint scanner work again, but I don't remember what the updated version was.  If any of you could help, I will be truly greatfull.  Maybe, at some point, I can stop banging my head against the wall.   Thank you!

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Hi, Over the last few days my fingerprint reader on my T61 stopped working, I get the following error:- rnpipe: svr(00000001fusserver) not found I have since uninstalled most of the Windows/IBM updates that were done and still nothing.I have upgraded the readers software and still get the error, any ideas?

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