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@courtney2011

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Mod's Edit: System model added to front of Subject line to improve visibility / clarity

Answer:z580 - Need email customer support.

hi Kimhartley24,
 
Welcome to the forums and sorry to hear about your trouble.
 
Looking at the International Warranty Services (IWS) lookup page, the Z580 has warranty coverage in Japan but it's thru phone support only. I would recommend you contact the helpdesk on how to go about getting the HDD replaced and the OS reloaded.
 
Country/Region: Japan
Phone Number: 0120-994-244
Supported Language: Japanese / English
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In addition, if a Windows Update corrupted the OS (causing it to not boot into Windows) then there maybe a chance to recover it.
 
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Video Guide:
How to RUN OneKey Recovery on LENOVO Laptop
 
 
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How Run "Automatic Repair" to Fix Startup Issues in Windows 8 and 8.1
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Hello. I'm running Windows Vista Ultimate 64-bit edition and have RoadRunner hi-speed cable. Nonetheless, my cable connection has been running very slow and after spending hours on the phone with RoadRunner cable, I was told that they had no idea what the problem could be. I've already run Spybot, Ad-Aware Personal and I have AVG paid edition installed...and still I'm stuck! I'm coming to you guys as my last hope!

Below is my Hijack This log. Any help anyone could give would be much appreciated -- thanks!

(Note: the directory entry marked ["My Name"] in brackets is me re-naming the text file...the real one has my full name.)

Thanks!

___________________________________________________________

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 9:47:37 AM, on 5/21/2007
Platform: Windows Vista (WinNT 6.00.1904)
Boot mode: Normal

Running processes:
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On the 13th of March I bought a Y710 laptop after checking that this model is supported here in Australia ( it is ). I imported it from the U.S, and it arrived 2 days prior to my leaving for business trip to Italy. I opened it up and straight away noticed the screen/graphics was "snowing"  - no chance to exchange it, as I had get on the plane.
 
Whilst in Italy the screen got so bad I could not see any photos etc, (graphics card/screen?) and then I noticed the game zone melting the plastic, from the inside out!  I returned home (15th May/09) and arranged to get it repaired - 2 weeks later I?ve still got the laptop and I?m starting to bitch to Lenovo, 2 phone calls later I get the Australian agent to pick up the machine.(27th May/09)
They replace the following parts:
31033031 ? LT71 GAMEZONE COVER MODULE11010043 ? LT71 DISPLAY BOARD 07568-1 4L31033094 ? LT71 1.54-in OLED LCD UG-2864ASOCG0131033037 ? LT71 OLED HOLDER Module 60.4X016.00118002833 ? LT71 17? LCD WUXGA MODULE AUO W/PLATE11010115 ? LT71 965GM MB 55.4x001.031G
 The laptop comes backa month later (26th June/09) - it lasts 3 weeks then the same problems are back, so I contact lenovo again. This time they pick it up after only a week.(22nd Sept/09) I?m in shock - but my surprise at the prompt pick-up service is soon brought back to earth. It arrives back to me 3 days later.(25th Sept /09)
This time they replaced:
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I have a T430s laptop and it is less than 6 months old. It starting getting blue screens within a month of purchasing it. Technical support has been helpless in trying to fix the laptop. First, tech support told me to turn update my computer daily. Then another tech support employee told me to turn OFF my auto updates. This did nothing and over a few weeks the blue screens progressively got worse. Next, tech support told me to run a diagnostic on my computer which turned up nothing. Then, they tried giving me recovery discs and a new hard drive. After that failed they took it in to replace the system board which made the blue screens worse. Then they sent me MORE recovery CDs to try to fix the problem and that also made the blue screens worse. I called tech support after this and they said they would send in a request for a replacement laptop. I was told I would hear from someone in a couple days. FIVE days later I got a called from someone asking if I wanted a replacement and I said yes. Then I was told I had to wait two more business days to get contacted about it. Another 3-4 business days later, someone called me to tell me that they would NOT be replacing the laptop despite the fact tech support could not fix the laptop. After calling tech support once again, I was told that they wanted me to send in my laptop again for up to 7 business days! This is completely unacceptable. I have had problems with this laptop almost the entire time I have owned it and no one knows... Read more

Answer:T430s constant blue screen and no help from customer support or tech support. Help!

What are you running when you get the blue screens?  (operating system and applications)
 
Are there messages in the event log when it crashes?

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Probably not the right place for this but thought if might prevent a lot of worry later. Notice this is for a four state area. Must be a major problem.

For some reason this caused a small popup over the system tray about AVG email scanner.
 

Answer:Roadrunner Email Problems

Almost working. Still some intermittent problems.
 

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I have email through time warner roadrunner. I have an account for myself and several sub accounts.

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I deleted and reinstalled my main email account in opera, but that didn't help.
 

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I tried to send several photos. I got them back with messages saying that they were too large for the addressee. Now I cannot delete the email. There are 5 of these and are about 28000k each.

Answer:forum roadrunner cannot delete a large email

You will need to contact your email server and request them to delete from their end. I trust the emails have already been dispatched from your end!

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My aunt has a roadrunner email account and everytime she sends me a chain email, it comes through in HTML codes. Here is an example of what comes through:

style="FONT-SIZE: 12pt; COLOR: #0000ff; FONT-FAMILY: Palatino Linotype"
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style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: Verdana">
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I cannot figure out why this is happening. I'm thinking she might have to change something in her email options. Can anyone please help!!!
 

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Hello. I'm having some difficulty in getting Thunderbird to work with my RoadRunner email account. I'm using Thunderbird v2.0.0.17. I keep getting this error, no matter what combination of settings I try.

Could not connect to server pop-server.wi.rr.com; the connection was refused.Click to expand...

I can get it to work with Outlook and Evolution, so I'm really not sure why this won't work. The only thing I can think of is maybe I have the wrong password entered. Unfortunately, I can't find the window to change the password! Any suggestions?

Thanks.
 

Answer:Solved: Unable to Connect Thunderbird to RoadRunner Email

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Question: customer services!

im from Taman Universiti 81300 skudai johor bahru malaysia.
i need replacement my screen.its terrible crack! but since the lumia is stop selling on my country. there is too expensive to get repairing services.i had asked the price at nearest my area. which is RM500.00 the cost !! around 112.44USD!!! please do help me as your customer services and im still fan of your lumia 1520. My power button also loose.
please do reply at my email:
[private e-mail address removed]

Answer:customer services!

Hello
We are a community of enthusiasts that help each other out, but we are not affiliated with Microsoft in any way. If you are looking for customer service please contact MS directly. Thank you.
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

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Is 0800-086-8676 UK Yahoo Phone Number Technical Support Number?
I need help with my Yahoo email, my Yahoo is being compromised. Someone is sending out the emails from my Yahoo, I cant even reset the password online.
Password can't be reset online is the message that i am getting on my screen.
I Googled Yahoo phone Number.
So, i want to confirm is 0800 086 8676 Yahoo Phone Number UK Technical Support Number?

Answer:Is 0800-086-8676 UK Yahoo Phone Number Technical Support Number?

No it isn't. It's just a number that's being spammed all over the internet, probably in an effort to scam money out of people looking for technical support.
Go to https://uk.help.yahoo.com/kb/helpcentral and follow the links there.
When looking for technical support, always go to the home page of the relevant product/service and follow the links there - your security/money is too valuable to trust strangers.

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     I have been trying to buy a replacement wireless WAN antenna (AUX) #P93P4387 (listed in HMM on page #127 and illustrated on page #112).  Trouble is there is also PN 93P4387 on listed on page 131 and illustrated on page 128.  The latter has been shipped.  I need the former.    I talked to IBM parts today and they said that I have to have tech support clarify the proper item and gave me a number.  I called it and got a garbled message - obviously I was given an incorrect phone number.  Then went to the web site and could not find a phone number.     I need the item pictures as "23" on page 112 of the HMM for the T60 and dated October 2007.  Can somebody identify the proper part number or refer me to someone I can talk to so that I can call IBM Parts back and get this thing???     Thank you.

Answer:Part Number Mixup - tech support phone number

Originally posted 03/10 looking for help getting a replacement part that is listed incorrectly in HMM.  No help from Lenovo Customer Service or Tech Support and no answer here to date.  Where can I turn to get help???  Would really appreaciate any help anyone can give me.

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Answer:blockbuster.co.uk customer services

click "about us" at bottom of homepage, customer services is at the bottom of that page...

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Answer:Bt technical & customer services

Doesent matter does it,as long you can understand each other,could be in England somwhere also.

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I just got a call and they said they were from windows and my computer was being attacked and asked me for my csi number so they fix the problem. The more questions I asked the more irritated he became so I told him I dont give that information over the phone and hung up. If it was truely windows shouldn't they have the number and would they call at 1120P.M.?

Answer:does winows ever call a customer and ask for their CSI number?

Hi and welcome to Windows Central.
That sounds like a scammer called you. Microsoft never calls people in that manner.

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Answer:Yahoo Customer Care Number UK

FE Informed

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You'll be provided with the effective Microsoft MSN support which is available 24*7 online support service contact any time discuss Microsoft product related issue tricky as the best possible solution is single call solve your problem. If you are looking for tech support to Microsoft windows, MSN, MS office and MS word. I wonder what type of support Microsoft is thinking of providing. As we all know, Microsoft does everything in their power to not only duplicate what their competition has done but also seeks to jeopardize their competition at the same time. If Microsoft is going to create an issue show our team working Microsoft MSN support submission product, I bet they are going to do it in a way that affects many types of web development and consulting firms that offer creation tools and services to submit to Google.If this happens, I think it will be a bad move for Microsoft. Important note! Before you start recovering a .pst file make sure you have backed it up; by doing so you will prevent possible further damage to the file that may be caused by a recovery utility or by MSN.

Answer:Microsoft MSN Support Number Toll-free number

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Hi, I had purchased a new Lenovo laptop G500(S) on 8.Nov.2013.Just after 10 days it stopped working and didn?t start at all with or without battery. I thought it?s a charging problem, so called customer care and they sent a technician for diagnosing the issue.He gave a report and mentioned to replace the adapter, I got the new adapter within 3 days but the problem was still there. Surprisingly, I did not get any call after delivery of adapter from Lenovo whether the issue is resolved or not L.Finally I called the customer care again and explained everything, they concluded that they are sending new motherboard.I requested them to replace the laptop itself as it?s not even a month and if there is a problem in motherboard that means the laptop is defective. They gave me a new number saying that they don?t handle such requests and I have to call lencare.I called at new number, my call was kept on hold for almost an hour and suddenly the phone got disconnected. I also use another laptop of different brand and it happens with them too, but in such cases they arrange a call back for me if their customer executives are so busy.Surprisingly, I waited for 2 days an didn?t  get any call back from Lenovo.I tried lencare number again and again but same thing happened that they put me on hold for 1 hour and phone got disconnected. Finally I called the earlier customer care number, and they gave the same reply that your laptop will be replace wi... Read more

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Sheesh! Trying to get help from them is a hassle. I've tried installing Messenger again and again and when trying to start it up I get an error message: YPager - This program has performed an illegal activity and will be shut down...blah, blah, blah...

Does anyone have their phone number or the fix on this problem?

Thanks!
 

Answer:Yahoo's customer service number for Messenger?

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In October this year I renewed my Subscription to Symantec Personal Firewall using their on -line system to do so. They acknowledged my premium, cashed the credit card but my Firewall Dialogue Box says it has 'Expired' ever since. I have tried to get rid of this and get the date the next premium is due in the Dialogue Box. Countless E.mails to their Customer Services later and countless E.mails back and I still have not succeeded, and their On Line Help Assistant is absolutely useless. All they do is send me to their sites, some of which have no connection with the problem involved. The same person sent me four E.mails in one day one after the other from their CS. They even sent me a telephone number to contact and today when I did so the fellow said 'we cannot help you, press button 1' and that was it, cut off.Does anyone else have this problem and if so did you get it resolved. How do you get to grips with this firm. I was astounded to read in an Opinion Poll they have a high rating for Customer Service !!!

Answer:Symantec Customer Services. Expired premium.

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Answer:capture customer's mobile number and device by tiny url

Why do you want to do that?
 
If you send an SMS you already have the mobile number.
 
Device information is none of your business.

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How to capture customers mobile number and device informatin when he clicks on a tiny url in a sms

Answer:capture customer's mobile number and device by tiny url

Why do you want to do that?
 
If you send an SMS you already have the mobile number.
 
Device information is none of your business.

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Hi just recently i been having trouble with my computer...i am running Window's 7 and don't know much about computers...whenever i go on to the website ebay...there's these ads that pop up on the bottom and on the side...i don't know how to get rid of them...i also have been getting these messages to call this number to have my computer fixed,but my friend told me its a scam and not to call that number...i have tried running Malware Bytes and Sophos Virus Removal and the Malware Bytes said "No malicious items detected" and the Sophos one found one item which i removed,but i am still getting these messages and ads after i removed it...any kind of help would be appreciated!Thanks.

Answer:Error Messages,Fake Customer Service Number and Pop Up Ads won't go away

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware to your desktop.NOTE. If you already have MBAM 2.0 installed scroll dow... Read more

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Our Technicians help the Outlook customer in overcoming all outlook related complaints through our Outlook Support 1-844-815-2122 where you can mention all your issues. Our service is offered via the professionals who have a long experience in this field. We are more inclined to help our customers through remote assistance which is an effective technique to remove any kind of Outlook problems. Hence you can reach us through 0ur Microsoft Outlook Customer Service for getting a quick removal of your technical problems.
 

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Microsoft Customer Care Phone Number 1 800?723?4210Microsoft Help Phone Number ? 1 800?723?4210
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Outlook account users get some problem while using this and to sort out that, you must get in touch with experts of outlook at 0800-090-3921 number. Outlook Support Number UK

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Just curious, For all the major companies who see any form of computer, ipad or iphone, is there anyone in customer support in the usa anymore who u can actually talk to?

Answer:Customer support sux

Depends on what company you are calling for support.

When we used EMC i rarely if ever spoke with an American unless it was an escalations issue. We now use Dell and i've never been routed overseas. In fact i've toured their support center and it's in the twin cities.

Just depends on the company and the product. If you don't like speaking with overseas support personnel don't purchase products from companies that offshore that type of support.

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I have the paid for version of AVG + Firewall. I thought I would just record on this forum for anyone looking for security with good support that I highly recommend AVG.Without going into detail, I had a recurring, all be it minor, problem at start up. A delay in Firewall activating. AVG were excellent in their response to my e-mails, and after trying various things no immediate solution was found.They said that they would be continuing to look into the problem. I thought to myself "in other words let's ignore it". However after the last major AVG update, this problem was rectified. A few days later I recieved am e-mail from AVG stating that the problem had indeed been dealt with in the last update.I just thought I would share a positive support issue. So often we only see the negative ones no matter the company.

Answer:AVG Customer support

It's good to note that Grisoft have a quick and positive support database,in the cut throat PC security market companies cannot afford to be slack on customer help if they intend to keep your's and other people's trade.It's a pity some other companies don't follow there lead.Nice one.

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I just received this message.  My computer is 3 years old.  "Support status change for your HP PCYour HP support coverage for your HP Spectre 13 Ultrabook expired on ?4?/?5?/?2015.Your PC reached end of support on 3/13/2017. HP support coverage extensions and some repair parts are no longer available for your model. Use HP Support Assistant for self-support resources and tools.Your coverage provided access to HP support agents trained to help troubleshoot and repair hardware issues." What does this mean?  Am I'm being told that HP will no longer repair my laptop if anything goes wrong?  (Would Apple say this?)     

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I just had the WORST, FIRST and LAST order experience with Dell.  I will never try to buy a computer from them again.  I tried to order a laptop online and my ordered got canceled. First, I got an email that order was received, then five minutes later, got another email saying it was changed/canceled.  I sent them an email wondering why, and never provided an explanation, later the computer was shipped order. I was told, they tried to deliver on Aug. 10, but it was rejected so computer was sent back to Dell. Apparently, Dell did not use the shipping address provided on file and delivered to the wrong address.  Every time I called about problem, it was connected to someone in India..  Three weeks later and no computer.  I will never buy a computer here again.  I'm surprise they are still in business with this kind of customer care.

Answer:No customer support

Hi vannavo,
Thanks for posting about your ordering experience.
Apologies if there was some confusion with the ordering process.  If you would like me to look into it for you, please contact me privately and send your order information.  Thanks.
Regards,Robert

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My Spectre13 is less than 3 years old and out of warranty.  I sent it into HP for repair about a month ago to have the keyboard replaced.  The RETURN and END keys among others no longer responded.  About a week ago I was contacted by an HP Case Manager and informed that HP was returning my laptop unrepaired since they didn't have the replacement parts for the screen.  The screen had been working fine.  She did not mention anything about the broken keyboard.  I asked her not to return the laptop as I had no need for a broken laptop and I thought it extra work to have to remail it once the parts came in.  I requested a firm date for when the parts would be available.  About 5 days later she informed me that replacement screen parts for the Spectre13 were no longer available, and she was sending me back my computer unrepaired with a coupon for $125 to apply towards a new computer.  In disbelief, I queried her again about fixing the keyboard, and why they needed to replace the screen since nothing was wrong with it.  My only consolation is that they will negate the $240 charge for the keyboard repair they failed to do. I am in shock.  There was nothing wrong with the screen when I sent it in.  I only asked to have the keyboard repaired. My faith in HP is shaken.  Would you buy another laptop from a company that can't guarantee replacement parts for a laptop that is less than 3 years old?   I told her not t... Read more

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In October I purchased a hi Spec custom built Lenovo W530 value 3200 GBP
 
It was DOA  (Dead on Arrival) - 1st issue was dead speakers at first... Then after 2 months of being fobbed off and moved around, I eventually was asked to return the faulty device to the IBM service centre in Dublin, Ireland.  When the service centre replaced the speakers they discovered the mother + CPU board were also dead.  So 3 months later it eventually got classified as a DOA laptop.. Beware their T&C's stated a DOA needs to be reported within 15 days. It took 2 months alone to get the device accepted by an authorized service centre. 
 
Now its 6 months later and I've being mucked around between UK, then India, then Ireland, then Slovakia (where complaints mangers exist) but can't be contacted and then just last week XXX in Germany. 
 
I dread to think what this has cost Lenovo as these layers of inefficiencies must be costing them millions in lost revenue not to mention lost customers. 
 
I have being a loyal Lenovo supporter for 20 years but on this occasion.. I have being so badly missed about that I really need the top management at Lenovo to actually see all the evidence of recklessness and carelessness that I have accumulated. 
 
I am without a replacement laptop now. The experience with XXX has being the worst. I have being dealing with a Katharina who must be the most unhelpful individual I have even encountered in my... Read more

Answer:As the name suggests W530-HELL with even worse Customer services

Why didn't you return the DOA machine on the first day for a refund?

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Microsoft Windows Technical Support Phone Number 1-800-723-4210
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+1 800 723 4210 Microsoft Windows 10 Technical Support Phone Number
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Get instant technical support for your Dlink Router related issues and configuration related issues and settings. Dial toll-free number 1888-886-0477 or visit on our website for more info.

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Back in May, I decided to get myself a Thinkpad X201T. Everything was great for a short while. Then I began to notice the high-pitched screech coming from the thing. So, naturally, I call Lenovo Support The support guy tells me that the CPU is the problem; appearantly there was a bad batch put into circulation at some point. All I had to do was send the thing to Germany by way of UPS, and the CPU would be replaced.It came back with a new fan and, suffice to say, the problem continued. I called them a second time. The support guy found the whole thing quite funny, and we both agreed that, hey, **bleep** happens. UPS was called upon once again. Today, the computer was returned. Appearantly the repair crew found no problems. So, I called support again and asked if I could just get my money back. The support guy seemed flabbergasted. He also found the process somewhat weird. When I pressed the issue of just getting my money back, he went off the line for a while to talk to his boss. When he returned, he informed me that all of their computers made those screeching sounds and that some noticed them, some did not, and that it was not considered a problem. The first time, they tell me the CPU is busted. The third time, it's like it's a feature. So, I sit here with a machine that I can't use without blasting music or otherwise fill the sound space to block out that **bleep** screech. Now, I don't want to have to turn off some power-saving functions ... Read more

Answer:Strange Customer Support

Hello Mehlers,
 
It is unfortunate that you had to go through this experience with Lenovo Support and you have been most agreeable on top of that. When I have had to deal with Customer Service you are much calmer then I am.
 
After reading your post I would like to make some guess and it really should have been explain more to you what was happening. The support guy said one thing and it would seem that the Depot repair guys did a nothing thing. Now this is just a guess so I am not saying this is fact but what I can tell is after you shipped it to the Depot they tested and it and came to the conclusion that it was the fan and replaced that.
This is also why when I believe they said there was nothing wrong when you sent it back the second time.
 
Could you give me any information on what is going on when you get the noise? Is the noise happening the moment you turn it on?
 
Best Regards,
 
Hiro





Did you find a post Awesome? A response just Outstanding? Kudo them!Did the post you read answer your question? Did someone help you figure out your problem? Hit Solution Provided and give that person a pat on the back for helping you out!

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I recently sent my 3-month old Y470p for a repair since the charger port was broken.I opened the laptop up and found that there was a broken wire that just had to be resoldered.Since I was afraid of breaking some other parts and I was still under warranty, I sent my laptop to be repaired.It took about a week to repair, and I was perfectly fine with that.However, when I got it back, it was not fixed.It said on my repair status that the laptop had indeed been fixed and would be sent back to me as repaired.Lenovo had just sent me a new charger. The technicians didn't even open the laptop up since I put a tape where the screw was just to know whether or not Lenovo had even bothered to open up the laptop.Of course, the laptop still didn't charge and I called the customer support to know what had happened.Some manager picked up and told me that he could not fix it since that would mean he would have to replace the motherboard which would cost $300.I was frustrated because I had told them that the charger port just needs to be resoldered.The manager just told me over and over that the motherboard needed to be replaced and that he would not do that.I was on the phone for about an hour and then I just hung up because of the manager's stupidity.I have no idea what Lenovo is looking for a technician, but I think you guys really should raise your expectations of how educated the technicians should be. The charging port just needed a simple resoldering in order to be fixed.Yet, ... Read more

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Is this the kind of answer i should be getting??

Hi Adam ,
Thank you for contacting Belkin Technical Support.
We understand from your E-mail that you have slow connection when you play battlefield 2 .
The reason behind this is you are using a lot of bandwidth when you play this game. Unfortunately, there are no settings in the card that could be changed for this issue.
For further inquiries and concerns, you may visit our website at www.Belkin.com or reply to this email. Our highly qualified technicians will be very much willing to provide you with the support that you need.
Regards,
Maris
Belkin Technical Support
Note: Thank you for choosing Belkin Components.Please include original email when replying.
 

Answer:Belkin customer support

I guess it would depend upon what the question was.
 

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WOW!!!!



I think there might be something wrong with my subwoofer... Just called logitech and they are sending me brand new speakers without me even having to send these back.. i got 2 sets of z-5300E's now.. haha WOW awesome support.

Answer:Logoitech Customer Support!

im not sure y they would get u to send in the broken ones

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Greetings all!I've been the (not so proud) owner of a very troublesome Y50 laptop for just over a year now. Being a university student, the majority of my school work is done on my laptop, which software/internal wise, performs amazingly. However, this laptop will not stay together. It literally stays on my desk 95% of the time hooked up to a monitor. Despite its easy lifestyle, I've had to replace the hinge, trim under the screen, the aluminum around the back of the screen, and the screen itself.The last repair I had done was a screen replacement. The screen sent by Lenovo was REFURBISHED, and had white ghosting all over the left side. Furthermore, when the computer was put back together, the trim around the back of the screen doesn't meet up with the screen, so there is an open **bleep** in the side and top of my computer. This was the last straw for me. I need a computer that will stay together. So, I contacted warranty support to see if I could have my unit replaced or a refund issued so I can do research and buy a computer that won't fall apart on my desk. That's evidently an issue that needs to be dealt with by Customer Relations. Fine, I can deal with being transfered. No. They call you back. So I'm promised a call back within 24 hours. Time ticks by... no call. I schedule a call from tech support, and they promise a call within the next few hours. Again, no call.Finally, I get completely fed up with the nonsense. I called today and asked to be transfered directly to t... Read more

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I trying to fix my sister's laptop. The recovery CD's she made with the device when she first got are not even reconized by it when trying to do a system restore.So I come on this website and try to purchase a set of recovery CD's from the company that made the thing in the first place, but I can't even get pass to the order confirmation page because it states invalid entries in the payment field. Now If I go to www.RestoreDisks.com and obtain a set from them I won't be able to activate windows 8 because they don't provide OEM serials. Right now this thing is just a pretty red paper weight.

Answer:Customer Support really SUCKS here .....

You do not need OEM serials as long as you reinstall the same version as was originally on the computer. The serial (Key Code) is embedded in the BIOS so will "just work" and activate the installation as soon as you connect it to the internet.  From the official HP specs, you had Windows 8 64 bit non-Pro. There is a workaround to directly install the Windows 8.1 .iso which is explained here: http://dellwindowsreinstallationguide.com/download-windows-8-1-retail-and-oem-iso/download-windows-8... This is a Dell site but the instructions all apply to HP as well.   

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 I have an Ideapad Y510 which I use as a home computer; we all use Thinkpads at work.  At 10 months of age, the Hard Disk suffered a irreparable fault  (May 30, 2009), and at the suggestion of Lenovo Technical Support, it was sent in, the Hard Disk was replaced and re-imaged, and the computer appeared to function without fault.From that point on, the Hard Disk failed twice more, and at the recommendation of Lenovo technical support was sent in (Oct 31 and Dec 22, 2009) to have the Hard Disk replaced and re-imaged.  Lenovo technical support was not able to find anything else wrong.   However, on February 15, 2010, the Hard Disk failed again.  (That's 4 failed hard drives and 3 replacements?!).  Lenovo Technical Support wants me tp again send the computer in to have the Hard Disk examined/replaced.  But at this point I pose the question, is this not the time for us to investigate other options?  At my request, Lenovo Tech Support has stated that they will transfer my case to 'customer relations', but I have not received any correspondence to date regarding such an escalation.  Despite repeated phone calls. Anyone else have such a problem with customer support?  It seems the only way I can contact 'customer relations' is through 'tech support', as there is no contact information available on-line or otherwise.  Since 'tech support' has failed repeatedly to refer my case, I'm stuck in purgatory.  Seems lik... Read more

Answer:Ideapad with no customer support?!

I went through the same thing that you did. Trying to file a dispute is worthless with Lenovo customer service, they never let you know if it was ever actually filed or bother calling you when they decide the outcome (which is usually to deny it) Your best bet would be to message mark here  under "contact" on the right it should have a link to message him. Give him your info and your problem, that worked for me and he filed a complaint on my behalf to get my issue resolved. It's a shame that the phone support is so crappy and there is no phone number to contact customer service with issues regarding disputes. 

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Worst customer expense ever, three think pad?s and this v570 latter and all they say is try again. After this im done with their productsThis is my experience over what has become a 2 month long episode and a very bitter ending for me.I recently bought a laptop for school, I chose Lenovo because iv only have ever used a thinkpad and was very happy with them.I bought a v570 , the model I got was a great price but only has a 2200mha 6 cell battery (half the normal amount) so battery life is only 3 hours. Which is not a big deal because I can buy another battery and this is where my story begins .I call Lenovo (feel better when I support someone though commission) and asked about available battery?s, and wow my luck a 8 cell battery is available for my laptop! So I order it and was told it would take 9 business days for me to receive it, which is perfect because I can return my laptop with in 15 days.Latter that week I look at the battery I gothttp://shop.lenovo.com/SEUILibrary/controller/e/webca/LenovoPortal/en_CA/catalog.workflow:item.detai...and notice that it has crazy dimensions that will not fit my laptop.So I call in explaining this, and was told that I was wrong and that is will certainly fit my laptop ( which is okay because it is their job and I believe than are far more knowledgeable than me) So two weeks latter over 20 days latter I have no battery and no call or e-mail saying why I haven?t got it.I call in with my order number and am told that there are ?... Read more

Answer:Worst Customer support

hey jul644,sorry to hear about what had happened. could you pm to me the following details as i would like to check what had happened.Name:Country:Mobile:Email:MTM [machine type model]:( To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find )Serial Number (S/N):Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :Troubleshooting Taken : (if any)





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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