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Recovering Data after formatted Hard drive and reinstalled OS using Dell datasafe local backup application

Question: Recovering Data after formatted Hard drive and reinstalled OS using Dell datasafe local backup application

Hello There!!
I am new in the page, so I hope to find someone to help me. Accidentally I had done a human error after a problem with sound in my inspiron N4010 I tried to do a recovery factory but I didn't a backup of all my important files so that I lost all my information now. That I did. I used Dell datasafe local backup application to restore drivers, the hard drive was formatted and re-installed all of the software originally shipping on my computer, this didn't fix the sound problem and the worst using basic Dell Datasafe mode basic. not returned me all files. so that I lost important files. I will be appreciating a lot if someone can post here how can I recover data? what software should I use? How can I do it? it is possible to recove lost data?
Thanks in advance

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Preferred Solution: Recovering Data after formatted Hard drive and reinstalled OS using Dell datasafe local backup application

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Recovering Data after formatted Hard drive and reinstalled OS using Dell datasafe local backup application

You can try a free utility such as Recuva, but it's likely to be only partially successful at best. If you must have the data back, and it's worth the cost, contact a data recovery service - it will likely cost a few hundred dollars but they are the best-chance option for getting the data back.

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I have been using my Dell laptop for over 2 years and Dell DataSafe local backup has been annoying my with pop-ups. I disabled it using msconfig, but the messages keep popping up. I am using the default version, which has the basic features of restoring the pc back to factory state and creating a back-up CD. If I unistall Dell DataSafe Local Backup, will I be able to restore my computer back to manufacturing settings at a later date? Is System Restore unrelated to this software?

Answer:Dell DataSafe Local Backup -Do you need it?

If you have the operating system disks, in ncase your hard drive failed or
If you made the Windows 7 - IMPORTANT Windows 7 Backup Disks to create , if you have Windows 7, you can remove Dell Data Safe and still restore or reinstall your operating system without it.

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I have a Dell Inspiron. At the time I bought it, Windows 7 was on the virge of release, so I got one of those deals where I would get W7 for free when it did hit. So I took advantage of it, and ever since I've had a problem with Dell's DataSafe program. I guess it wasn't compatible or something, and for the longest time, I get pop ups that say that data safe isn't working properly, and it is so annoying because they pop up about every 5 minutes when I'm online. I tried talking to dell, I tried deleteing the program myself, but then it gives me some stupid error response. I'm about to go into the actually program file and manually delete it, I was just wanted to check and make sure there where no ill affects of doing so because it is a backup program.

Thanks for the help in advance.

Answer:Dell DataSafe Local Backup Removal

I've removed it several times with no problem.
Win7 has a competent backup program and there are many others.

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While running the dell datasafe local backup factory image reinstall, it has been at 97% of re-installation for over an hour. It got to that point in in 20 minutes. Is there something wrong?

Answer:dell datasafe local backup stops at 97%

The hard drive may be starting to fail so you should test it to find for sure.Download SeaTools for DOS on a working PC, from here: install IMGBurn from here: use it to create a CD from the SeaTools ISO file.Now boot your Dell from that CD & SeaTools will open. (you may have to go into BIOS Setup & set CD drive as the first boot device).

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The process is very slow: either to backup or tu restore. The backup is supposed to be incremental that is only the new files since last backup will be added. So if you do 2 backups, one after the other, thye second should be immediate because no new files are added. It takes in my dell more that half an hour . What is the program doing?I had a backup system of another brand and it took very few minutes.

Answer:dell datasafe local backup very slow

what are you backing up to?Answers are only as good as the information you provide.How to properly post a question: Sorry no tech support via PM's

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Running Windows 8 on Dell Inspiron 1121

I bought a used Dell Inspiron 1121 today and found it isn't in factory configuration. I want to make the factory system recovery disk; but, the Dell checking utility says as follows:

Dell DataSafe Local Backup cannot be installed because your hard drive does not have the Windows Recovery EnvironmentClick to expand...

How can I get the RE on the hard disk if I don't have a Windows 8 install disk or a Dell factory recovery disk? The System Recovery partition appears to be intact. I would also settle for being able to access the System Recovery partition and restore the system to factory state, which I am sure would remedy the problem; but, I can't find any information on how to access it on boot.

To be clear, it appears this is an off-the-shelf installation form a generic Windows 8 install disk so there are absolutely no Dell utilities here.

Answer:Dell DataSafe Local Backup cannot be installed because . . .

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Hi - I'm really hoping someone here can help me. 
First - I know nothing about computers - my usual fix for comp related issues is restarting it, and beyond that, I'm clueless.
Yesterday morning my Dell XPS started freezing up - any file or window I opened would get stuck.  I can't remember exactly what happened, but I think I may have either shut it down or just turned it off and tried to restart.  When it was starting back up, it wouldn't finish the process.  I tried the different options the computer suggested - finding a solution to the problem, starting in safe mode, etc.  It said there was an issue found, but it couldn't determine what it was and it would not start in safe mode.
Then I tried doing a startup repair - did not work, cannot remember why.  Tried system restore, but it said there was no earlier point in time or something like that.  Tried system image recovery, but I never created a system image earlier.  That is when I tried the Dell DataSafe Restore and Emergency Backup.  It scanned my computer for new files since last back up - which was a couple years ago - then asked where I wanted to save the files, which I picked somewhere on the C drive.  Then it started doing the emergency file & folder backup - this started at 1 pm yesterday and was completing 1% every 2-3 hours.  Today it got to 10% around 12pm and has been stuck there ever since.  I'm guessing it's not g... Read more

Answer:Dell Datasafe Local Backup not working

  I recommend turning the computer completely off.  It's quite possible the rescue process is overwriting more and more of your data folders and files, then again, maybe data is not being overwritten.
  Second, you're going to have to find a local computer guru/computer place that you trust [I'm talking business-oriented, not just retail] who can create Puppy Linux usb and/or dvd boot with the necessary power to copy your data folders and files onto any trusted usb-connected external media, preferably a 1TB-2TB platter-driven hard-drive.  I hope you can tell this guru where you saved most if not all of your data folders and files, guru time will not be cheap.
  If you have a second computer connected to the internet, you can have this guru bring his/her tools [hardware & software] and do the magic in your house. or, embark on crash courses to learn how to create Puppy Linux stuff, crash courses on Windows recovery [or reinstall] after crash courses in using something similar to Macrium Reflect [free or fee] to make data backups.   If you don't have a second computer, or don't have access to a second computer, I'm not sure any solutions can be offered from here.

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I recently wiped my laptop but took a backup on my external HDD using Dell Datasafe local Backup. However when I open the .exe file and choose to load the backup, it loads to 100% but then says that the operation has failed, and when I go to log it says "The device is not ready". Does anyone have any experience with this? I would appreciate any help as I need my files back as soon as possoble as they contain notes for upcoming exams. Thanks

Answer:Dell Datasafe Local Backup on Inspiron

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Before I've downloaded the program, I checked whether my computer enable to install it or not by a recommended software on Dell's page. But then I failed to installed it after it have created a 20GB partition on my computer:
When I tried to reinstall the software, an error appeared:
Anyone can tell me how can I install the software??

Or how can I UNINSTALL it as well as the partition completely ??

Answer:Dell datasafe local backup installation problem

1. Did your Dell Inspiron 5010 come with Dell DataSafe Local Backup installed and did you create the System Recovery Media using it when you first received it and set up Windows?

2. If the answer is no, then you have to use Dell Factory Image Restore to restore your laptop to the original condtion.

( Please refer to the Inspiron Setup Guide that came with your machine)

That said, looking at your HDD, I am inclined to think you have modified its configuration from the original state.

Are you still running the OEM install or have you reinstalled the OS?

Modifications/reinstall, if any done by you, will make your Recovery Partition defunct/ inaccessible and you may not be able to install DataSafe Local Backup. If it has not installed there is no question of uninstalling it.

Now the basic question is Why do you want to install Dell DataSafe Local Backup?

If you have modified your system, then you may have to resort to other Image Backup software like Macrium Reflect Free Macrium Reflect FREE Edition - Information and download or Paragon free Free Backup Software: Paragon Backup & Recovery Free Edition - Overview. Your Recovery Partition is now useless. You can format it and use it.

If DELL had not supplied you the Recovery Disk/s or OEM Reinstall Disk, you can still contact Dell Technical Support as you are entitled to it.. Tell them that your HDD got corrupted totally (including the Recovery Partition, and they will send you the OEM Reinstall Disk free. P... Read more

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I have a Dell Inspiron 5721 running Windows 7 Home Premium 64-bit. It came installed with Dell DataSafe Local Backup. Periodically, I get this "Runtime Error" message (see below) when it tries to run DSUpdate.exe. I called the Dell DataSafe tech support and their "solution" was to uninstall the program and re-install it. Well this worked (at least at first). Now I continue to get that annoying message (which I just click 'OK' and close it).

1) Why am I getting this message on practically a brand new laptop?

2) How do I resolve this? Can this application be deleted, or should I leave it as is?

3) What does this application even do (is it needed)? Is it bloatware? My laptop did not come with any factory installation CDs so I really can't do a clean install if something were to happen (not sure if that is even relevant to my question) ..

I know I'm not the only one that's experienced this, so my question is what is the correct solution to this issue?

Answer:Dell DataSafe Local Backup, Runtime Error (DSUpdate.exe)

What is Dell DataSafe Local Backup? | Dell US

Above explains what it supposedly does---restore PC to factory state "without erasing your personal files and data".

Do you care about being able to do that?

There are other ways to do similar things:

1: use an imaging application to make an image file, which can then restore you to the state as of the date of the image file.

2: do a clean install of Windows, without bloatware. You'd download an ISO, burn it to disk, reinstall, and activate with the Product Key that should be found somewhere on the Dell. You'd have a standard Windows install, without whatever extra stuff Dell put on the machine.

Not sure exactly how Datasafe works. It may involve a recovery disk that you burn and then boot from, or it may involve a probably hidden partition on the laptop.

Regardless, those errors wouldn't inspire me and I'd hate to have to rely on it. So I wouldn't.

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hey guyz...

i reinstalled win 7 with disc which i was provided with my lappy...

its WIN 7 HOME PREMIUM.... after reinstallig when i try to backup to factory asks to RESTART but when i enter SYSTEM RECOVER OPTION...option for dell datasafe local backup is NOT THERE..plz help..

MY RECOVER PARTION IS OK...its of 13 gb.

plz help ASAP

Answer:Dell datasafe local backup option not showing in sys. Recov. Opt.

Quote: Originally Posted by masterpiece

hey guyz...

i reinstalled win 7 with disc which i was provided with my lappy...

its WIN 7 HOME PREMIUM.... after reinstallig when i try to backup to factory asks to RESTART but when i enter SYSTEM RECOVER OPTION...option for dell datasafe local backup is NOT THERE..plz help..

MY RECOVER PARTION IS OK...its of 13 gb.

plz help ASAP

i reinstalled win 7 with disc which i was provided with my lappy=>Was that a normal win7 install DVD? Or a restore to factory settings DVD?

Post screenshot of disk management please.

SYSTEM RECOVERY OPTION: Are you refering to this?

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Here's the deal.

I got an external hard drive as a gift, and it broke. The drive itself was fine, and rather than losing 2 weeks by RMAing the drive with WD, thus losing my data in the process, I decided to get myself an external enclosure for the HDD inside, which was still in perfect working order.

Once I had that installed, windows 7 wouldn't assign it a drive letter. Acting without thinking, I went ahead and formatted the drive, hoping to recover my data later. This was a mistake, and after having tried three different pieces of software, I can't get anything back.

Short of bringing it to a professional data recovery firm, how might I recover the data from the drive?

Answer:Recovering data from a formatted drive

Have you tried Recuva?

The important thing to remember in the meantime is NOT to write anything to the hard disk, as a format just removes it, and the right recovery software should be able to relocate it all, as long as the data hasn't been overwritten by other files.

Dare I ask why you have no backups?!?

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Hi,I have a WD My book drive which suddenly become unrecognisable when connected to my laptop.It contained data I wanted but I could not retrieve any of it.I eventually formatted the drive as I gave up trying but now I believ it is still possible to retrieve the data, is this true and if so how ?Thanks

Answer:Recovering data from a formatted WD My book Drive

If you formatted chances are your only choice is a data recovery company...not cheap...

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I recently had to reinstall Windows Home Premium 64 bit on my Dell XPS 15z. In so doing I formatted the hard drive. Now when I try to activate using my product key, I get error code 0xc004e003. Can anyone tell me why this is happening, and how I can go about activating?

All the best,

edit: For further clarification, I reinstalled Windows 7 using this guide and the Digital River download of Windows 7 Home Premium 64 bit.

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {15B807CF-9D0D-4489-8C37-3810B80C6A24}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, ... Read more

Answer:Formatted hard drive, reinstalled windows 7, can't activate

Welcome to the forums, can you tell the experts where you got your product key from ? Did you format the whole drive including the recovery partitions ?

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I?ve got a 40gb hard drive. And I had partitioned the hard drive into 4 parts. On the C: drive I had the windows 2000 and on the D: drive I had winXP. And the D: drive was partitioned as NTFS and the rest 3 as Fat32. So I wanted to Format the D: drive and install windows XP again. I used windows 98 start-up disk and formatted the D: drive. When I restarted the windows I realised that I had formatted the E: drive instead. Because the start up disk doesn?t recognise NTFS format. I had important documents on the E: drive. Is there anyway I can get them files back using any software?s?Thanking the helpers in Advance

Answer:Recovering files from a formatted hard drive

click hereHope this helps ;-)

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how can i recover files from a formatted hard drive, the laptop does not have a cd drive and has windows xp professional

Answer:recovering files from formatted hard drive

There are "special" dealers that can recover files for you, but it can be pricey.I can't think (off hand) of any program that may recover your files from a formatted drive.

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I have a hard drive that was accidentally formatted with the Sony recovery wizard and a complete reinstalled was performed.

Can you please tell me about a good program that I can use free or paid to recover the data of a formatted hard drive?

I used the recuva application and only found deleted files. I need to recover if possible all the docs, pictures, music files before the recovery took place.

Thank you in advance,


Answer:Needs help recovering files from formatted hard drive, Please

Well unfortunately when a Hard drive is formatted and then something is written over that it is very time consuming and expensive to recover and then you may only get half of your information back.

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Some help needed!I thought I;d back up with the windows transfer wizzard now the 'new' computer wont accept the memory sticks with the files on - it saved as as dat file but asks which programme to use - word says its too big and excel only open part of it.i'm stuck - can you recover e-mails from a formatted drive? my ISP says you cat get them from the seriver.ta

Answer:recovering e-mails (OE) from formatted hard drive

You wont be able to open the .dat file.create a new user and then copy the .dat file into the new user.If this works then copy it into the main user profile.

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Yep. I've committed the cardinal sin

It was Win98 and I installed Win2000 over the top of it. The drive was formatted as FAT during the installation process.

Is there any way that I can recover data that was previously stored on the drive? There are some Excel spreadsheets that I'd like to get back.

I found this while looking through the threads for previous instances.... PC Inspector.

Will it do a job for me?

Answer:Recovering Files From Formatted Hard Drive

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Where can I download updates for Dell DataSafe Local backup for Windows 7? Just recovered an Inspiron 1545 and had to do some hacking to make it boot and finish the restore.
Now Dell DataSafe Local backup can't see the recovery partition to create a recovery disc set. I've read elsewhere that reinstalling DataSafe will fix that - but first I need the installer for DataSafe.

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I tried restoring all my files after a hardware problem in my dell-inspiron 15R. I could backup all files,music and documents but couldnt

restore my MATLAB files. can someone please help me



Answer:about dell data local backup

2 problems I have. Don't know what Dell local backup is. Don't know what a MATLAB file is but I doubt my answer would change.

I keep a second hard drive, a external USB drive and make occasional important backups to DVD. Why? Because by taking control and knowing what I have backed up I always know where to find it. You don't need everything I have, you could use one or consider an online backup.

I have no idea how Dell backup works, my assumption is that it stores these files on a hidden partition on your hard drive. If you knew that, we could figure it out.

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hi all I just purchased a dell n5110 computer

I have a question regarding the dell data safe local backup.. in its free version it only allows the creation of a recovery disc.. File and folder as well as comprehensive local backup is not supported.

My question is:
I am trying to remove unecessary features in my com to reduce the long startup time and was wondering if i could remove the dell datasafe from startup after i create a recovery disc without worrying about problems..

also, can someone else confirm that the free version of data safe local only does recovery disc and nothing else? thanks in advance

Answer:dell data safe local backup

Here is Dells description of the product:

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I backup my files using Dell DataSafe Backup Local. But the files become dsb files and which can't be opened. How should I restore the files?

Answer:restore dsb files from Dell DataSafe Backup

The backup program should have a restore option somewhere. Try a right click on the files or search google for restore dsb files.How do you know when a politician is lying? His mouth is moving.

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Help, I got a 2nd hand lap top from my boss yesterday. Took it home last night and formatted the hard drive, then installed Centos and Linux over it. Got to work this morning to discover that my boss hadn't copied all his files over! I need to recover all his Outlook files. What do I do?

Answer:Formatted Hard Drive - Need Old Data

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I have a problem that I wondered if others have experience of and that I am keen not to repeat. (I was doing a clean vista reinstall and am wanting to save complete pc backups at different stages to give me different options of when to revert to).

I used a vista complete pc backup that I had recently made to "reinstall" vista ultimate. I have drive C main drive running vista of which I had made the backup, plus D drive a 2nd internal hard drive on which I had a complete backup of C. I also had an external hard drive on which I had another complete backup of C on too. I opted to use the backup from D but left external hard-drive named FREEECOM attached.

Then after I had completed the restoring of the backup to C from the backup on D; I was astonished to find that the external hard drive had been wiped clean completley - and it was now named LACIE which is the name of my other external hard drive - I think LACIE may have been attached when the oringinal backup of C had been done onto D, though it had info on it.

I was not aware at any point of having the option of formatting/deleting data from the external hard drive during the restoration of the backup. Has anyone else experienced this? I couldn't find info about it. I might in future want to create a complete pc backup onto an external hard disc and use it to restore; do you think it might then wipe out my 2nd internal (D) drive?

Incidentally I had difficulty locating the correct date - one of my two ba... Read more

Answer:vista pc backup formatted ext hard drive

I'm not real familiar with the Complete PC Backup tool - but suspect that the Complete Restore restored everything to the way that it was when you made the image, to include the LACIE drive.

I've got no clue as to why the data is gone.

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My hard drive was recently reformatted accidentally. I've been trying to find a good drive recovery program with little luck. Any suggestions on what to do?

Answer:Recovering formatted data

PC Inspector File Recovery

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I have the 40GB Lap Top Hard Drive (Toshiba MK-4019 GAXB) that was corrupted and all partitions disappeared. Look like that it was resulted from the installation of Win XP Service Pack 2 since I swapped another known to be in good order hard drive and all partitions disappeared. I have no other way but format the hard drive and reinstall Win XP Service Pack 1.

Somebody recommended that I should try to recover the data after reinstallation the O/S. I have formatted and only install new OS but not other programs. Is there anyway that I can try to recover the datas? If there is, which method or program that is efficient in doing so? I used to download some recovery programs but most of them could not recover the large files or cost too much to purchase. I just need the simple program that can do the job.


Answer:Can we recover data from formatted hard drive?

First you will need a data recovery program. But that might not fully recover your stuff. Since you have already formatted not all end applicaitons can find the info. You might need a more professional grade applicaiton.

Even then it still might not find it all cause you install a OS which could ahve overwritten some of the info upon install. It is always best to backup your info first. Then re-install. If that isnt a option there are other things that can be done. Repair installs, or trying to fix the problem.

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I recently formatted our family pc which had Windows XP Media Center Edition on it.

I changed the O/S to Windows XP Professional.

Ive fitted a spare hard drive and formatted that via disk management.

There were 4 user accounts on the pc and i backed up my mum and dads files, but little did i know my brother had images from his holiday in his account.

Does anyone know of any free data recovery software that will allow me to retrieve those images?

And if i do have to pay for one? What is the best one to use?

This was only done yesterday, so there may still be time to retrieve them (i hope)

please please please help thank you

Answer:Data Recovery for Formatted Hard Drive


This should get you going in the right direction, is probably the best for free.

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In trying to re-install Windows XP onto my PC I have formatted over the wrong partition of my hard drive, and lost all my files, photos, etc. Is there anyway to get them back?

Answer:Formatted over data on Hard Drive- Can I get it back?

Depending upon whether you performed a quick or full format, it may be possible to get the files back with disk recovery software. A full format would have overwritten the files and no-one short of a data rescue professional would be able to retrieve them. However a quick format doesn't write over most of the drive, and most files (those that have not been overwritten by the new Windows Files) should be recoverable.

If you have done a quick format, be sure to get a second drive to recover the files onto. Download and install the Disk recovery program onto the second drive. In general do not write to the formatted drive at all, as that will overwrite some of the data you hope to recover.

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I got a two hard drives in my PC.(160GB & 500GB)Windows is running on 160GB HDD.I try to install Linux to 500GB HDD.At first, Linux asked to change HDD file format (NTFS to Linux format).I click on first option and it's done.then I stop installing Linux & went to MyComputer. The computer doesn't show the 500GB HDD now. When I go to the disk management, It shows 500GB HDD & indicate, It's totally has free space.So I want to know how to recover my data on 500GB HDD.I think It's formatted. Please help here. I gotta necessary files on that 500GB HDD.

Answer:How to recover data from formatted hard drive?

click here is free and is well regarded.G

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A friend just got a new Dell. How can she stop DataSafe Backup from loading at Windows 7 startup short of deleting the application?

Answer:Stop Dell DataSafe Backup loading on Windows 7 startup?

Boot into safe mode (F8) launch services.msc and disable it. There may be other consequences however.

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My girlfriend gave me her laptop to fix. I'm rebooting a dell Inspiron 1545. I hit F8 when starting up, click "repair your computer", click next with "US" selected. now here is where my issue is, i got a screen to pick a windows 7. I picked both and neither have the dell data safe recovery and emergency back up option. Anyone have any ideas what to do to restore this laptop to it's original factory settings?

Answer:Dell Datasafe Restore and Emergency Backup not showing on reboot

Quote: Originally Posted by tankcramer

My girlfriend gave me her laptop to fix. I'm rebooting a dell Inspiron 1545. I hit F8 when starting up, click "repair your computer", click next with "US" selected. now here is where my issue is, i got a screen to pick a windows 7. I picked both and neither have the dell data safe recovery and emergency back up option. Anyone have any ideas what to do to restore this laptop to it's original factory settings?

Hi tankcramer,

Welcome to Seven forums.

Factory restore and Dell Datsafe Restore are two different options for restoring the system. You are trying to restore the system using Factory restore.

Check this link below for Factory restore:

And this one for using Restoring using Datasafe if you have created a image backup earlier:

Keep us posted with the results so we can advise you further.

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Hi Everyone,
I have a HD from a laptop and I pulled it out since it doesn't want to boot!
I'm using some cables to connect this HD to a USB to my desktop. I can see the drive but the Document and Setting folder give me and "access is denied" msg i can not open it. how can i go around it! there is just one file that we need from there!

Any help would be appreciated

Answer:Recovering some data from a hard drive

You need to take ownership of the folders/files:

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I've searched and read several threads about problems similar to mine but have not found the same exact circumstance. So I apologize up front if this information could have been found with a more thorough search.

I have an older Gateway Desktop computer I am trying to retrieve the data from the hard disk. The computer died on me before I could save my data. I had two hard drives in this computer so I ordered two external enclosures thinking I would be able to get the data. The newest hard drive Maxtor 160 gig, worked in the enclosure but the original hard drive, an IBM 20 gig, did not totally work for me.

(Operating System Windows XP Professional) When I look into My Computer/System Properties/Hardware/Device Manager/Disk Drives, the IBM hard drive appears there. But I have no drive letter assigned to the IBM drive when looking for it in Windows Explorer or My Computer/Hard Disk Drives. It does not show up there, therefore I cannot get my data. The Maxtor shows up at this location when I have it plugged into USB but the IBM does not.

I recall when I installed the Maxtor into the system I also installed some kind of upgrade card that would run the Maxtor because it was a faster speed "something or other." The numbers that come to mind are 66/100/133. I can't remember what this was technically but some of you may recognize and know what I mean. Seems like the original hard drive (IBM) was "66" whatever the term is, and the new one (Maxtor)... Read more

Answer:Recovering Data From Old Hard Drive

How i did it

I removed the old HD.
Then i installed OS on my new partitioned HD.
Then just set old ones jumpers as slave,to a slave connection,and start your
computer.You didn't need all those extra devices,unless all your 4 IDE connections where used.Even so you could remove one,hook up old one and copy old files to parition without Windows.
then remove it and put the other device back.
I hope i explained this ok.Please ask if not sure.
Note : Turn off Power supply doing these connections.

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My secondary hard drive recently stopped reading on me, though it seems like it still has the data on it (and it still spins, I can hear it turn on).

For a while it seemed that putting it in the freezer for a while would allow me about twenty minutes or so of time to copy data (which I got some of), but even that seemed to stop working. I already got my replacement drive in the computer, so I'm using an external enclosure for any data recovery attempts.

Is there any other way of getting Windows to recognize the drive? Maybe some "home remedies" like the freezer method.

Another note, the computer, when booting up, recognizes the drive installed (in SATA slot 2 as a WDC Non-Raid drive, with accurate capacity, 698GB or whatever), so that's another sign it's not completely dead.

Answer:Recovering data from a hard drive

How to use CHKDSK (Check Disk) - Windows 7
If the computer will recognize it, it may be time to have a little look.

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I hope I'm in the correct forum.

I was trying to help my Mother recover pictures, files, etc from her computer. Through a combination of just getting old and I think some viruses, it would no longer boot. I tried several windows recovery things but to know avail.

So, right now, I'm just trying to get the data off of it. The Hard drive is a 250 GB Western Digital WD2500JS. I connected the hard drive to my computer using the cables (connected to the SATA2 port). I didn't do anything as far as a jumper because from my understanding (which may be wrong) I wouldn't need to because of how the SATA Hard Drive is connected.

ANYWAY... I connect it, and boot my computer, and it recognizes the drive (shows up as the E:\ drive under My Computer), but there is nothing in it.

But the thing is, it is a 250GB drive, and the settings on the my computer say there is 9.7GB out of 10.1GB available on the drive, and it's empty.

I don't have the knowledge to figure out why the 250GB drive shows as only 10GB on my computer.

And with that, I'm not sure since the folder is empty, can I get the data off of the computer? Or is it just plain gone.


Answer:Recovering Hard Drive Data

Do not write anything to the disk. Download Minitools Power Data Recovery. Scan your 250GB drive and see if it finds any files. The first GB is free so it should let you know if it can find your files. There are a number of different options you can try. I would start with Damaged Partition Recovery.

A free option is PhotoREC. It has a little bit of a learning curve. On both programs remember to never save the data back to the 250GB drive.

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Ok so after many hours I have my new rig and want to transfer my data from my old hd to my new one, so i tried to enter my documents but acess deniad so i remember oh yeah i was a lil paranoid bastard and didn't want anyone to look at my files. So i booted the old hd but it wouldn't boot.
Is there any way to change the settings on my old hardrive to remove the password or protection or do i need to rebuild my old system just to do it?

Answer:Recovering data from my old hard drive

If you didn't encrypt you data, you just need to take ownership of the directory to allow yourself access from the new install.

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Hello to everyone,After a problem using a software of hard disk partition, the hard disk becomes any more normal; when I tested with “Hd tune” it displays some red squares (but not many) at the end of scan errors; And when I tried to recover my data from the second partition that was deleted (because of wrong using testdisk) using “EaseUS Data Recovery Wizard Professional “ but when it gets to 96% it stops to continue, it never gets to 100% to be able to recover the data, because of the problem of hard disk I thinkI request you to help me to recover my data from this partition. Thank you very much in advance

Answer:Recovering data from a hard drive

Hi Whats is the make and model of hard drive please?If you are using the partition recovery mode of EaseUS Data Recovery Wizard Professional you can cancel the scan for partitions before it gets to the bad sectors. Then it will start building the directories and files list for you to copy the data off. From what you have said I wouldn't be doing the recovery on that drive . But would image the drive first to a known good drive using something like Rawcopy  from here drive has bad sectors that haven't been remapped by the drive, so that means you should be running the drive for the shortest time possible hence the recommendation of the drive copy above.

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I purchased a BYTECC external enclosure for my old hard drive.  I configured it as a slave drive, hooked it up and attempted to access the data on it.  However, my computer keeps asking me to format the drive, which I think will delete everything on it.  Does anyone have ideas on how I can access my old drive without losing data on it?

Answer:Recovering data from an old hard drive

What OS are you using - what file system?  Is the file system on your old hdd the same as you are currently using.Win 98 will not recognise NTFS etc...

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Yikes! My 250 GB Ide HD has seemed to have failed. On boot up it clicks and rattles and the computer doesn't seem to recognize it. I then installed it as a second drive but the computer won't boot up with it in the system. Any ideas as to how to "fix" this or recover my pictures and music from it?

I've replaced the bad HD with a smaller hard drive from another computer and all seems well except I can't put the "bad" drive back in and have the computer work.


XP Home OS

Answer:Recovering data from bad hard drive

There is a 'trick' for bad-bearing issues like that.

You put the drive in a sealed and as-airless-as-you-can-get freezer bag and put it in the freezer for several hours.

Then pop it in the comp and try and access the files and copy them quick if you can.

The jumpers should be set as slave obviously (or cable select and on the appropriate lead as the case may be).

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I am hoping beyond hope that I did not just do what i think I did. My laptop suddenly died and from what i have been able to diagnosis, I lost the mother board or the processor. I am getting ready to box it up and send it to HP, but before I do, i removed the harddrive to back it up. At work, I have a brand new desktop that is running windows vista. I created a folder on the machine and copied all of the files (except the administrator file, not sure why) from the laptop drive to the desktop. When prompted by Window, I took control of each folder and let it copy for an hour. Later in the day, I went to access a document that was on the laptop drive from my backup folder, but cannot find any files from My Documents. So I brought the laptop drive home to attempt the same backup, on a machine that has Windows XP (like the laptop). I see everything, except My Documents. When I click on the folder where they should be, a pop up says access is denied. I try to take ownership of the file, but to no avail. furthermore, when I look at the properties, it says that the folder has 0 files and 0 bytes. When I backed it up (or tried to) on the desktop at work, there was like 5GB in there. I am very afraid that I have lost all of my files that i really cared about and use most often.

Can anyone shed some light on what I did wrong or what I might be able to do to recover this important data.

thanks in advance.

Answer:Recovering data on hard drive

this is just a theory but i seem to remember that if you used a password on your old drive then the files wont be accessible if it's ran as a slave drive -
one suggestion i found - dunno if it will work- is go into bios and change boot order to slave first then when you reboot hit f8 and boot in safe mode from you slave drive - might work....

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So my wife's computer died last week. When you turn it on it beeps really loud and that's it. No blue screen or anything. It's under warranty so it will be covered but we need to recover the data on her hard drive. We tried Best Buy and the want $160 to do it and the local guy that tried couldn't do it. Our problem is that she set a password for windows and it won't let us access the files in Documents and Settings. I have it hooked up to a USB enclosure and it works fine but it won't let me open the files. The error reads "Access Denied" and that's all. I tried the Microsoft website and found nothing that helped me but I might not have known that is what I needed. Any suggestions are appreciated.

Answer:Recovering Data On Hard Drive

Depending on whether you are booting with XP pro or Home the directions are a bit different for this -- but if Home boot up in Safe Mode.Right click on a directory you want to get access to and select Properties, then the Security tab. Add the User Name of the profile you are logged into to the Permissions list.See this link for more info:;en-us;308421

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My ps3 recently wasn't able to boot and I tried everything to get it running again but was unsuccessful. so I had to restore the ps3 back to factory condition now it's working fine. I wasn't able to back up any saved game progress on any of the games before I did this though and would like it back if that is possible. now I know that when you delete something the residue of the program is still there until overwritten. So I took the hard drive out of the ps3 and plugged it into my computer and ran avg rescue cd since it has a data recovery tool on it and other similar tools. one is called photorec and the other is testdisk. My only problem is I don't know how to use these programs to recover the data. I realize that it is likely that I won't be able to recover it but I want to try since I haven't written anything to the hard drive since I restored it. If there are other better tools for the job I will try anything at this point. I also think there may be a problem with the hard disk. Thank you for any help anyone can provide.

Answer:Need help recovering data from ps3 hard drive.

TestDisk tutorial here:

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My computer had been running slower and slower, until the other night when it came to a standstill. The CPU usage was at 100%. I rebooted into safe mode and ran my Norton Internet Security. Nothing was found. Then I ran defrag. It appeared to have defragged successfully, but when I rebooted the computer, it would not boot to the operating system. It just shows a black screen and says "A Disk Read Error Occured. Press CTRL ALT DEL to restart" Rebooting just returns the same message. I removed the drive and installed it into an external HD housing. Plugging it into another computer via USB I can see the partitions still there, but it says there are no files on the drive. I didn't delete any files, unless defragging did. Could it just be the FAT is corrupt or gone? I tried using the freeware PC Inspector File Recovery, but it found nothing (some people say PC Inspector doesn't really work). What can I do without spending $70, $89 or more on some other recovery program that may or may not work??


Answer:Need help recovering data from hard drive

I fear that your defraging of the drive may have been a bad idea.
I have always heard that in these instances that writing anything to the drive will render the recovery process useless.
I've been incredibly luck over the last 30 some odd years working with PCs.
I've never had to try to recover files from a damaged drive.
My basic rule is:
Backup ... Often!
There are some programs listed here at MG that are supposed to help you recover your files, but I have no personal experience with any of them

Good luck

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I have an HP Pavillion dv6800 laptop running Vista with a 500GB hard drive. The problem began when I would get a blue screen error within 1 minute after booting up. I replaced the hard drive after HP's bios disk checker indicated that I had a bad drive.

I could still "see" the files on the drive, so I purchased an enclosure kit in order to copy the data to the new drive. For good measure, with the drive now set up as an external USB, I ran check disk on it (right-click the drive, select properties/tools/error checking, with 'Automatically fix file errors' selected) from a different Windows 7 machine. Trouble! Afterwards, I can no longer 'see' my data (my documents, photos, etc.). Instead I see the attached window. Note, it includes these files only: $WINDOWS.~BT, $WINDOWS.~LS, PerfLogs, Program Files, Program Files (x86), Users, & Windows). All folders only contain windows information; my files, programs, users... are all gone. Also, the drive now appears to be mostly empty.

I don't understand how check disk could have overwritten all that data. Is it possibly still there? I appreciate any help recovering the data.


Answer:Need help recovering data from hard drive

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I have a Dell Inspiron 600m laptop which won't start windows xp home; I've tried everything, but nothing can get it to start. I can only get to recovery console- using that I can see that the files on my hard drive are still intact, so I was wondering how I could get access to them. My other working computer is an Inpsiron 2650 laptop. Would it be possible to take out the hard drive, buy an external enclosure which hooks up to a USB port, and transfer the data that way? Or could I slave the hard drive to the laptop and get it back that way? I'd prefer the first option if that's possible. Thanks.


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I have formatted my 2 TB external hard drive for seeping up the drive performance. But little later I noted that it has some of my important word and excel files. Now I want my data back from that formatted hard drive, please suggest me I can do to get those files back.

Answer:Want to recover my data back from a formatted hard drive

Looks difficult but use one of these Free Data Recovery Software and see if they help.

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I accidentally formatted one of my hard drives with vista before saving the data i wanted to save. Does anyone know any good data recovery programs to rescue the data? I have done anything with the hard drive other than scan it with various software to try and recover the data. Hope someone can help.

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I need to recover from a formatted external hard drive - buffalo 160gb mini-station Turbo USB, FAT32. The formatted external hard drive has been partitioned into 2.

Is still possible to recover back the files?

On related problem - what is the best software to repair corrupted jpeg? using ulead photo explorer 7se, i managed to view the jpeg with full pixels but when I open the file, the picture displayed is only half and the other half is blank gray.

I have plenty of corrupted mov - is there any mov repairer out there?

Thank you thank you for your help and I really hope someone can kindly attend to my question this time.

Answer:recover data from formatted external hard drive

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Im a newbie to this forum and am hoping members can help.My neighbour's PC has 2 partitions, one for Windows XP and application programs (system partition), the other for his data (data partition). When he boots his system, Windows XP gets as far as his desktop. However his usual desktop does not appear, he gets an empty blue screen. His mouse cursor can be moved across the screen and Ctrl Alt Del brings up task manager. I've removed his hard drive and connected it to a second bus on my desktop PC, copied the contents of his second (data) partition to my PC's external hard drive. I also copied as much of his hard drive's first (system) partition as possible onto my PC's external hard drive.My plan is to replace his hard drive in his PC and reinstall Windows. I'd like to avoid having to re-install all his application programs by copying back his Progam Files folder and his registry entities.But Windows Explorer seems to hide all the registry entities from the end used.Please is there any advice out there on how to get his Application programs running again without having to reinstall them? Many thanks in advance.Mike

Answer:Recovering registry and application programs from corrupted hard drive

Simply copying the Applications to the machine will not work...they have to be re-installed.Here is a program that states it can do it but i have not tested it yet...Trial Version...10 tries and it's done.

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I have a Dell Inspiron 15R 5520.

Previously when booting windows and rapidly pressing F8 and then choosing repair computer there was an option to restore the factory image on the repair menu.

I then installed a clean windows retail disk and now when I press F8 and choose repair the Dell Datasafe restore option is gone. The recovery partition is intact and still contains the Factory.wim image.

Is there anyway I can get this menu back or restore the factory.wim without it?

Thank you!

Answer:Lost restore from backup (Dell Datasafe) option in recovery menu (F8)


You have done clean windows installation with the help of retail disk. The Boot manager, which has the feature to boot the system, has changed due to which you are not able to get the, “Repair My Computer Option”.

Dell Data Safe Local provides you with the capability to create a set of Recovery Discs that contain a complete copy of all software installed on your Dell computer. By creating these Recovery Discs, you are making a backup of all the software that was installed on your computer at the factory, which allows you to reinstall all applications, drivers and the Windows operating system shipped with your computer. While there is a similar copy of the software in the recovery partition, creating recovery discs provides additional protection for the factory installed software.
Hope this helps

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I formatted the memory card on my digital camera (uses xD cards). I wanted to know if theres a way to recover the previous pictures (haven't taken any new pictures yet). Figured this was the best place to go to, since Le Google didn't help.

Answer:recovering formatted digital camera data

According to its readme.txt, Restoration Version 2.5.14 [freeware] has been known to pull it off. Google might help you locating the download.

Be really careful with this program. It works, but don't use its option to wipe deleted material. I got myself in big trouble doing that. Luckily, I managed to save the drive's current data, but it was hairy there for a while. The wipe feature screwed up the drive's MFT...along with who knows what else. Just use the restore feature, and it's plenty safe. I feel comfortable in using it now that I know what it doesn't do correctly.

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hi all.....i have a bit of a problem ...a friend of mine has asked me to take alook at a laptop of his that he uses for his Bussiness (tax returns) and the odd photo etc .....he said the laptop had smoke commin out of it and now does'nt work...i have tried finding out what is wrong with it and have now given up ....and i have now taken the old 2.5" hard drive out and put it into a caddy that is on usb and conected it to my home computer....the hard drive does'nt show up in my Compter i have gone to disk managment and check that it is in there and it is ...the only trouble is says that the disk is not initialized and that i need to do this before i can access it..the only trouble is i need the information off it ...will initilizing it blank its contence and if so there any other way of accessing it...??? Plz Help

Answer:Recovering Data From Laptop Hard Drive in My pc

It sounds like a problem with the master boot record and partition table. Don't let XP initialize the drive, this would overwrite the partition table and all of the file allocation information.Can you see the drive in a DOS prompt?If I'm teachin egg sucking sorry!Click Start->Run-> and type in 'Command'then just type in the drive letter e.g. 'F:' of the drive and see if you can get a directory listing. (i.e. type 'DIR' and press the enter key).If you can see files, use the XCOPY command to copy them to another drive.If this doesn't work then you are at the mercy of data recovery companies that can rebuild the missing info on the drive. It is worth trying your local computer maintenance places as they are often much cheaper than the big commercial guys.

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Hi, I'm trying to recover pictures off a dell inspiron 1100. The bios password kicked in and no one including dell knows what it is. So I pulled the (ultra ata) hard drive out of the laptop and put it into a Rocketfish usb enclosure kit. I plugged the enclosure into 2 different computers, one using windows xp and one using vista. The operating system on the laptop hard drive is windows xp. Both computers detected the new drive and installed it, but it won't show up with a drive letter. Any ideas on how to get the drive to show up?

Answer:recovering data off laptop hard drive

That happened to me before, I just reconnected the drive after I waited for a couple of seconds and the drive showed up.

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I have put the hard drive from an old laptop into an external caddie and connected it to my computer in the hope of copying any important files off it. Trouble is, the hard drive is not visible in 'My Computer'.I can see the drive in Disk Management, it has 2 partitions (10Mb & 39.24Gb) but neither has a drive letter associated with them, and the only option I get is to 'Delete Volume'Is there any way to view the drive contents?

Answer:Recovering data from old laptop hard drive

Hi, I am not sure if is any help BUT you have nothing to lose,If using XP download Tweak UI click here then run it,Then expand my computer then click on Drives,Are they all ticked,mfletch

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Recovering data from a damaged hard drive...?

What programs would you suggest for recovering data from an external hard drive.
Apparantly only a portion is readable.
What program would you suggest to recover as much possible?
I am happy to do it from Windows 10 or Puppy linux.
Would like it not to cost anything.

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i believe that there are companies out there whch can recover data from crashed hard do they do it ?are there any tools available to the average joe ?the data on this drive is not critical but i wolud just like to mess about with it a bit.

Answer:recovering data from an old crashed hard drive

does it function at all?IKf it does not then- no chanceIf it does run then tryclick here orPC Inspector.lots of it out there, but the drive has to be a runner.

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Hi,I've ended up being the guy that tends to do most of the fixing of things that go wrong with my friends and families computers and so far I've seem to have muddled through alright. However, my girlfriend has just come back from visiting her brother and a hard drive of his has died which contained lots of photos of his kids on that he hadn't backed up... she brought it back to see if I can do anything.I set it up as a slave in my machine but when i try and boot up it makes horrible grinding noises and gets stuck pre-BIOS screen. I did manage to get into the BIOS once but it said there was no slave present (all the while making horrible noises so I knew it was there!)So I've taken it out and tried to do some background reading and everywhere seems to say it's a mechanical failure and the only hope is to send it off to professional data recovery experts. Unfortunately those guys charge way more than he can afford which leaves 3 options that i can see:1 - can anyone here recommend someone that does this kind of recovery work cheaply for "home users"?2 - Give the "old wives tales" a go from this article -click here Has anyone tried any of these with success?3 - tell him he's lost those photos of his kids. Which would be a real shame.Unless anyone can think of anything else?Many thanks.

Answer:Recovering data from hard drive failure

1) Drive Rescue click here2)Put it in the freezer for a couple of hours3) Dispose of the kids. Then it will match.

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Hi there

I have been trying to help some friends who had problems with their old hard drive (running Windows XP pro). They could not boot from their hard drive - the system was stuck in some kind of loop. I managed to get it to stop on a blue screen which indicated that some files may be damaged/corrupted. I tried to repair/restore but to no avail.

They have agreed that their system needs to be upgraded, but they would like to recover the data on the old disk if possible. I have purchased an enclosure - plugged in the disk drive. I have connected to a PC running Windows 7 Home Premium. Although the drive is recognised, the system cannot read it. It wants to format the drive (which I have not done!)

The hard drive is Seagate Barracuda 7200.10 (part # 9EU142-310). I do not have any jumper - do I need one to set the drive as a slave? Also is it an issue that I am using a Windows 7 OS rather than the same as the original OS.

The enclosure is IT-CEO IT735 USB 2.0 external hard drive enclosure.

I have gone beyond the limit of my expertise - I would be very grateful for any help.

Many thanks


Answer:Recovering data from a SATA hard drive

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Power unit went bang and 3 electrolytic capacitors on the Mbd have also failed. So need new PU and M'bd. How can I recover the data from hard drive? Could I put the drive in another PC, as a slave, and access the data? Using XP.

Answer:Recovering data from hard drive after PU Failure

either that or buy an external caddy and use via usb?johnny

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I unfortunately had to format my hard drive to corrupted files, and need to recover some of my files. Does anyone know of any good programmes which i can download and use to recover them. I have tried 'fast file undelete' which didn't work, and Tiramisu which also doesn't work.Please help

Answer:Recovering Data After Formatting Hard Drive

click here+ for some programs.Hope it helps.

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Hi, does anybody know how to fix disk not formatted error on an external hard drive without data loss? I bought a Seagate external hard drive several years ago, but I received disk not formatted error message on the drive recently. There are lots of files on the Seagate external, so I want to look for a way to fix the not formatted error problem without losing any data.

Answer:Do you know how to fix external hard drive not formatted error without data loss?

You could try EaseUs Partition Manager CLICK HERE I believe it has a partition recovery tool and it's free.

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Hello everyone, I recently needed to boot to the Command Prompt on my Windows 7 HP Laptop. I used the recovery disks I made, thinking I could access the CMD from there, like I had read online. Not finding anything at the main recovery menu screen, I clicked on System Reset/Restore to attempt to get to CMD from there. Ive done a full factory reset 3 times in the past, so I didnt plan to actually format my Hard Drive while trying to boot to CMD. However, I clicked the next button one to many times, and without much warning, System Restore started to format my main HD. I held the power button down to force shut down the computer and stop formatting but I knew damage had already been done.

I would assume that the formatting I did just erased the file system necessarily to access the actual information, without actually erasing much of my files. I took the HD out of my laptop and put it into an external enclosure, attempting to access the info from another computer. the drive shows up, but there is no size for it, and when opening it, it requires another format before it can be viewed. If I boot my laptop with the damaged drive in it, it will say "error loading operating system", so it des recognize that the drive has an OS installed on it. Is there any way to recover the files on the HD? Im not sure how the file system itself works, but it seems like it would be possible to write a file system back onto the HD without destroying its contents. Any help would be greatly ... Read more

Answer:Corrupt/Semi-Formatted Hard Drive - Need to Recover Data!

Are you positive that it was "formatting"? There isn't usually a format when using the recovery partition for recovery, or the recovery disks. Did it actually say "formatting"?

I suppose it doesn't much matter because even if it had started to restore the disk image, the results would have been almost the same.

About all you can do is scan with recovery software and see if anything remains. You really should try that before messing with the file system or partitions in case all ends up lost.

Files that are not backed up are files you should expect to lose.

The trouble is that anything that would try to "rebuild" what was on the disk would need to include the data that is no longer present to create accurate structures, like an MFT or boot record. But try everything.


Using TestDisk To Repair Corrupted MFT, Repair NTFS Boot Sector (or build a new one if both are corrupted), Or Create Or Restore Boot Sector Backups.

Paragon Rescue Kit
Parted Magic (The best boot CD. Includes data recovery to CD/DVD, network, or USB, Testdisk for partition recovery, audio tests, and much more)
Testdisk Documentation
Testdisk Download
Minitool Partition Recovery
Easeus Partition Recovery
Diskinternals Partition Recovery
Partition Wizard Boot CD
Testdisk Boot Disk
Partition Find & Mount
Free DTIData NTFS Partition Repair Tool


Diskinternals Partition Recovery (Demo)
[email protected] Partition Recovery
Bootmaster Partition Reco... Read more

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Had one of our customers do something extremely stupid and formatted a drive which contains alot of important data.

I know if the drive was "quick" formatted then its easy to recover. But I believe she did a full format.

Can data be recovered? Which program would I use?

Answer:Recovering data from a hard drive after a full format

you can try Recuva from piriform. I've never used it but it may work.

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So I'm on my 4th dead motherboard from Gateway in 3 years (obviously I'm done with Gateway) and I have information I need to get off my hard drive. I'm not about to spend $200 getting my motherboard replaced for a 5th time just for it to die with in the year to get my files. I tried to plug my hard drive into my desktop internally but the cords wouldn't connect. So I'm wondering is there a way I can hook everything up w/ USB's and fish around for the files I need and transfer them? My school managed to some how recover my data the 3rd time my motherboard died so I was wondering if there was a way I could do the same?

Answer:Recovering data from hard drive off of dead motherboard

I'm guessing one HD is SATA and one is IDE/PATA Is this the reason you can't make the connection?

If it is then you can get a USB cable that will allow you to attach the drive. Is the drive you want to recover data from PATA (wide cable as in top pic)?

Post back if this sums up the situation and I hope someone that actually owns such a cable can give you a pointer to an appropriate one. I think you are looking for a cable that comes with an external power supply to attach to the HD to make sure it gets enough power as the USB connection may not be enough on its own.

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Hi all
So i'm trying to recover the data from a hard drive that recently went caput. The family had a bad wind storm and the power went out before they were able to turn the computer off. It is a Maxtor Fireball3 30Gb hard drive. Running XP we think. Unfortunately the husband had a go at trying to recover stuff before giving it to me, so the jumpers may not be in the correct spot. Also, he stuck it in the freezer rolleyes thinking it was a head crash (it's not).
Basically i have it to the point where it will recognize on my win7 desktop with a USB/ata controller, but in disc manager it shows needing to be initialized, but I always get an error message, (drive not ready, etc).
When I plug it into my mac, it show up as 2TB, and when I try to partition it using disk utility it freezes and can't continue.
Part of me suspects I've got the jumpers wrong (even though I've tried all the combinations listed on the hdd itself).
Also it does not recognize in Testdisk or Photorec.
The family doesn't care about the hard drive being usable, they just would like some of their photos back.
Any suggestions??

Answer:Help recovering data from hard drive that wont initialize

I would guess from the description that it's the controller board that has a problem, unfortunately, the effects of having had the drive in the freezer might be causing physical damage already

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About 11 months ago I added an external LaCie Hard Drive 1TB to my system to be able to back up my C drive and to store my music files on (copy my cd collection). I partitioned into two drives J for the backup and M for the music. Over the past several months I have downloaded over 800 cd's to the M drive and it worked fine until recently where it showed as corrupted. I called LaCie and they advised that the hardware is probably ok as the computer still sees the J drive and associated volume. When I "explore" the computer it sees the M drive but there is no data (no total size or free space showing). When you click on it (the M drive) it gives the message that it is unavailable and corrupted. Lacie advised formatting the drive after attempting to recover the data (which they think is still there just corrupted). I suppose I could just format the drive and re-copy all the cd's but that took forever the first time, so I would like to try and recover them before I resort to that.

The error message reads "M is not accessable. The paremeter is incorrect" But, when I click the J partition of the same drive it shows the volume and available volume as normal. The music files were recorded using dbPowerAmp and saved in FLAC format. I also had a folder in M for converted files where I converted the FLAC files to Apple Lossless for use on my iPod. Again, this whole thing worked fine for 10 months (recording the cd's, being able to convert them to the ... Read more

Answer:Need help recovering corrupted data from external hard drive

You can try a Linux Live cd and plug the Ext HDD into the computer running the live CD and see if linux can get at them seems to be working great for me. Sounds more like your J: drive lost its partition bits and thats why its not working and why your M: drive still is. If the hard drive itself was starting to go bad I would think it would affect both partitons as a partition is just a logical split of the drive.

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This is an extremely short version of a long story, so if you need more info please ask. Anyway, About 2-3 weeks ago, lightning struck near my house and a surge entered through the coax cable, into my modem, into the ethernet port on my compy, efficiently frying the mobo ( and just the mobo I hope ). I need important data off of that hard drive. I plugged the hard drive into a friends computer and it did boot up, but it told me I had to activate WinXP before i can logon, I'm guessing because it detects its on a different system now, but at least I know the drive is functional.

So, I have an Older computer (1999 Dell xps i believe) with Win98 on it, and I want to use it as a way to get my data back. I tried just unplugging the old HD and plugging in the xp one (like I did at my friends house, and it worked) , but it just kinda freezes after the initial BIOS/Cmos boot screen, or after I select "START WINDOWS NORMALLY".

So thats the deal. Once I get it working, I have a portable HD that I'll just back everything up to and then everything should be okay....I just need to get it working. All right, please give me any info you can and ASK QUESTIONS because I know I didn't give all the neccessary information. THX!

FYI: i'm posting this from my college computer lab so thats why i'm not using this compy to solve my problem

Answer:Recovering data f/ newer hard drive on old compy

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I have an external hard drive that is a few years old. One day it just stopped working. I do not want to pay $300 to have geek squad recover the information. I have read on various websites that i can remove the drive from the case and install it directly into my desktop. The issue im having is that my new desktop uses the SATA and my external hard drive uses the ATA cable. My external hard drive has all of my college work, pictures from 5 years, videos, music, etc. Probably a total of almost 100gigs!!! Any recommendations would be great. I do not want to spend the money to have a pro do it but if that is my only option i understand.Thanks,Danny

Answer:Recovering Data off broken external hard drive??

You can buy an adapter for SATA-ATA I think. That may just be  a waste of money though. I fthe HD is damaged it may not work anyway.I'm not sure about this, but I think taking it out of the external encloser will only help if the enclosure is bad. You can also buy a new enclosure.

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I had an unfortunate incident with my USB HDD tonight. I accidently plugged a wrong cord into it, and instead of the usual 12v, I actually plugged in a 24v power supply. Apparently this is a bad thing. This has caused a part of the PC board on the HDD to burn out, and when we removed the HDD from it's casing and plugged it into a SATA dock, it didn't work and caused more of a burning smell. Although the external casing has survived fine, so I can put a new HDD into it.
I'm just wondering, is it possible to recover the data on the drive in some way? The HDD is a WD 650GB SATA drive. Would it be possible to replace the PC board on the HDD to get it going? I don't need it to run forever, just long enough to recover the data on it.
Thankfully I had recently bought a new HDD for my PC and had transerred most of the data to it, and most of what is left is replaceable, but it will take ages to get it back and I was hoping that being able to recover the data might be a little quicker.


Answer:Solved: Recovering data from a fried hard drive?

You should be able to transfer the PCB from an identical drive to the cooked drive and have it work. If you haven't damaged any of the motors!

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I have a Western Digital WD1200B011 external hard drive with 120Gb of nominal storage capacity.

I just formated my computer and when I attempted to connect the external hard drive, the computer states that the drive K: is not formated. As a consequence, I cannot access my external drive. I certainly don't want to format since I don't want to lose the information stored in it.

I've tried dowloading WD support software. I performed a disk check and apparently it turned out OK, although when looking at the drive properties: 0 bytes of space and 0 bytes of free space is displayed ??!!!!

So I've tried Recovery Data software as well with limited success.. panda recovery, recuva, savemyfiles, etc,...

My question is... is it wise to format the hard drive and later try to recover the data using data recovery software????

I'm guessing that way the computer could recognize the external hard drive, and performing a data recovery could be easier, considering i'm not intending to use the external disc until I get the data back...

Any suggestions.... thanks!!!

My PC is a Gateway GT5228,
running Windows XP SP3,

Answer:[moved from Hardware] Recovering data from unformatted Hard Drive

I recommend removing the drive from the enclosure and connecting it internally to a desktop computer. Reason: There are variables introduced in a USB interface that do not exist when connected directly to the main board, internally.

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Hi, I have a 2.5 inch (60 GB Toshiba 5400 rpm) laptop hard drive that I need to recover data from. (please save the speeches on backing up data, I know them all ) I know this is a bit long, but I appreciate anyone taking the time to read through.
Anyway, the drive is pretty much dead. On about three occasions last week it started making random loud buzzing noises. On those roughly 3 occasions it would buzz for about 10 seconds and then stop and go about normal operation. When the buzzing went on everything was still under normal functionality. I've been very busy with school, so last week I didn't have time to back my stuff up, and this weekend when I turned it on to go about doing that, the hard drive wouldn't spin up. (I take that back--my laptop wouldn't turn on at all--under AC or the battery that was in at the time. I switched to a different battery and it started on DC power) Upon switching the battery it turned on under battery power, but the HD didn't spin up; it made this low pitched and quiet whirring sound, and 20 seconds or so later I got the "no operating system found" message.

At this point I immediately stopped trying to boot from my laptop and bought a 2.5" 2.0 USB hard drive enclosure. When plugging into a USB 2.0 port on my desktop I don't get anything, but when plugging into 1.1 my desktop goes through all the usual steps of installing drivers and says it has found a "USB mass storage device" and wh... Read more

Answer:recovering data from a failed 2.5" hard drive (ah oh spaghetti O's)

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My Linux went down (long story) and I have been trying to get the data off. The hard drive is in great shape.

What I tried to do so far was open up my external hard drive and use the top piece that connect to the top hard drive that connects the USB/power and plugged the USB into my computer. I get a message that says installing drivers (mass storage) and then that's it, nothing else.

It doesn't show up in my computer. Where it does show up is in Computer Management/Disk Management. It doesn't show anything in the "file system" column and that makes me think that windows is not going to mount because it doesn't recognized the file system.

Thanks for any help in advance

Answer:Solved: Recovering data of a LINUX hard drive using windows 7

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I am trying to recover data from the hard drive of a broken Vista PC. I bought an enclosure and I tried to connect the drive to my Windows 7 PC but I don't see the drive on My Computer. I can see it in the Control Panel though? is there a way to find out if the drive is working fine and also to retrieve the data?

Answer:Recovering Data from hard drive of a broken Vista PC on Windows 7 PC

Not sure what you mean that you can see it in control panel. Do you mean under printers and devices?
Try disk management. If you see it there assign it a letter.

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I suggested a friend's old P3 Dell Inspiron may be quicker running Ubunto. I repartioned and formatted the hard drive before realising there was no CD player. How do I now reinstall an OS? The hard drive connection is not the same as my Dell Lattitude so I can't swop drives. I've tried USB supporting boot disks but still can't access USB devices. Is there any other way to install Ubunto or other OS?
I've tried Duse boot and an Iomega version. USB is assigned a drive letter but when I run DOSUSB.COM (part of the booting routine) the system hangs.
How do I restore the machine?

Answer:Dell Inspiron has no CD drive and I have formatted hard drive

Ubuntu is an excellent free operating system
But you removed the Partition? How did you remove it? With a floppy disk? because that would seem very strange

Obviously No.1 is to get a working CD or DVD Drive installed (he'll probably need it for other stuff too )
And then >> chat with Dell to see if you can get the Windows Recovery Disc from them (although "P3" is very doubtful that it exists)

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I bought a 27" monitor, keyboard and Logitech 5.1 Surround Sound System for my laptop; the only thing I can't get to work are my 5.1 Surround sound speakers.

5.1 requires 3 audio ports (as you probably know) but only two of mine work; consequently only either the rear speakers, front speakers or middle speaker can work at the same time. (It only likes to use one port at a time due to the current issue, it's either 2.1 or 5.1, not halfway) My third audio port is a mic port, but I've heard that using Realtek HD Audio Manager you can retask this port to act as an audio output port.

However after formatting my laptop months ago I have the Realtek drivers but not the manager, I can't find any downloads for the manager on the internet, they all appear to be driver only.
IMPORTANT: my soundcard is meant to support 5.1; when I go into device manger and sound properties it says so.
Thanks for reading, is there anything I can do? Or can I only use two speakers?

Thanks, I have a two years old Dell Studio 1745. When I go into control panel, "uninstall programmes" I can see "RealTek HD Audio Driver" which I downloaded from the realtek site, but it clearly said "Driver Only". I need the manager I think, but I don't know where to get it.

Thanks a lot in advance.

Answer:Formatted Dell Laptop, reinstalled Realtek Audio Drivers but noManager

You likely need the Dell supplied drivers to get all the features working.

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I am apologizing before I start because I have limited knowledge and hope not to waste anyone's time.

The story: I am trying to recover a few data files from my old hard drive. I have removed my hard drive from my laptop in which the motherboard crashed. The hard drive is about a year old, laptop 5 years old. I placed the removed drive into a usb drive enclosure. The failed computer had Vista OS, my new computer has Windows 7 OS. The failed drive has a password on it at the level of logging into windows. When I connected old drive to new computer via usb, the new computer recognized it and gave it a drive letter. If if clicked on the drive I could see the files in it. When I tried to go to the files that contained my data, I got a message that I did have permission to open them. Then the new computer continuously tried to open the file. This process wouldn't stop even trying to kill it with the Task Master. I had to pull the drive out of the usb and reboot my new computer.

questions: What should I do? Is this a problem with conflicting OS systems, passwords, too many OS. I have looked at forums but could not find anything that I could understand and use. Any suggestions?


Answer:Problem recovering data from laptop hard drive after motherboard failure

Try to take ownership.

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My system information.IMB Thinkpad Lenovo T420
Windows 7 64 bit
Hard drive is encrypted with McAfee Endpoint Encryption v6
320GB hard drive
2 partitions; 1 main partition, the other partition is labeled BDEDrive (which I think is a standard Windows 7 partition)

This past Friday, my Windows 7 machine locked up. I waited for it to respond for about 15 minutes. It didn't! So I held the power button down to give it a fresh boot. The machine blinked a blue screen of death and rebooted to a standard Windows diagnostic screen. The machine automatically ran the diagnostic with no solution. This was in an endless loop. I ran CHKDSK from a DOS prompt without any success.

I then pulled the hard drive to hook up to another system to see what I could find. It asked me to reformat, which I did NOT do. I did some Google research and it appears that the MBR or partition was potentially damaged. So I downloaded TestDisk and tried to scan the partition (Intel - without logging); quick scan and deep scan did not return anything to recover (but was able to completely scan the drive). So at this point I logged a help desk ticket with my company.

I brought the machine in Monday morning and they told me that the hard drive is encrypted with McAfee. They tried to run some software on my machine from a USB drive (I did not catch the name of it) but it locked up and they did not try it again. They pulled the hard drive from the machine to test it via a diagnostic machine and got an I/O error.... Read more

Answer:Recovering Data from a McAfee Endpoint Encryption Corporate Hard Drive

Here's the first part of the log from TestDisk.

Tue Jul 22 13:46:10 2014
Command line: TestDisk

TestDisk 6.14, Data Recovery Utility, July 2013
Christophe GRENIER <[email protected]>
OS: Windows 7 (7601) SP1
Compiler: GCC 4.7, Cygwin 1007.17
Compilation date: 2013-07-30T14:08:52
ext2fs lib: 1.42.2, ntfs lib: 10:0:0, reiserfs lib: 0.3.1-rc8, ewf lib: 20120504
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(/dev/sda)=160041885696
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(/dev/sdb)=320072933376
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive0)=160041885696
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive1)=320072933376
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\C:)=159713853440
filewin32_getfilesize(\\.\D:) GetFileSize err Incorrect function.

filewin32_setfilepointer(\\.\D:) SetFilePointer err Incorrect function.

Warning: can't get size for \\.\D:
filewin32_getfilesize(\\.\E:) GetFileSize err Incorrect function.

filewin32_setfilepointer(\\.\E:) SetFilePointer err Incorrect function.

Warning: can't get size for \\.\E:
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\F:)=319744376832
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\G:)=314572800
Hard disk list
Disk /dev/sda - 160 GB / 149 GiB - CHS 19457 255 63, sector size=512 - HITACHI HTS723216A7A, S/N:3E285426AG8KN1, FW:EC1Z
Disk /dev/sdb - 320 GB / 298 GiB - CHS 38913 255 63, sector size=512 - ... Read more

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Relevance 77.49%

Logfile of HijackThis v1.99.1Scan saved at 2:09:24 PM, on 10/14/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\Program Files\Common Files\Symantec Shared\SNDSrvc.exeC:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exeC:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exeC:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exeC:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exeC:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exeC:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXEC:\WINDOWS\system32\nv... Read more

Answer:Formatted Hard Disk. Reinstalled Xp. Log File Is Large

Hello Bigfoot14,

Can you tell me what problems you are seeing with this computer? It will help in the diagnosis.

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Relevance 75.85%

If you have a dell datasafe drive using norton Ghost I will appreciate it if you would
Use RUN: diskmgmt.msc and tell me what kind of file system is used for the
D:\ partition. Also can Ghost access this partition.



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Relevance 75.03%

What is the best and cheapest software to recover files from a formatted usb hard drive (WD Elements)

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I recently reformatted my computer and backed all of my files up on my iPod before hand, however, before I had a chance to put them back on my computer my iPod ended up going through the wash. I've been told PC Inspector File Recovery ( ) is my best bet. However, the site doesn't give very detailed descriptions expect do not install on the drive you want to recover things from.

So what exactly do I do? Or is there a better program out there to help me recover my files?

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Relevance 74.62%

I had win 7 in c drive n win xp in f drive (dual OS). due to some hardware error service person formatted c drive and reinstalled win 7 in c drive. now no boot menu containing win 7 and win xp is showing. how to get that? pl help

Answer:c drive containg win7 formatted and reinstalled, winxp not recognizing

Install EasyBCD (click Download - no Name or Email required)

Add XP on the Add OS tab by name, type and drive letter which may autocomplete for you. If prompted accept boot files, Save, reboot to Dual Boot menu.

If these are on separate HD's you can also try booting XP via the one-time BIOS Boot Menu key.

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please forgive me if this is extremely long-winded. it's 3 weeks worth of trial and error, very tedious, but if anyone's willing to help me i want to try and explain it so that they hopefully have all the information and hopefully it makes sense.

...i was trying to burn all my precious data to cd, when i stupidly "cut" (not even copied) the files and pasted them to the drive, and never officially wrote them to the cd - and, because i don't know anything, i thought that was enough and i was done. but when i took the cd to my other computer, there were only shadowy images of the containing folders and all the files ...and when i opened the individual files, the data looked like gibberish (symbols) .
then, before i could do any sort of data recovery on the originating computer, disaster struck - unmountable boot volume error - and, i assume all the efforts made to get the machine functioning again, probably overwrote data, due to a misunderstanding, i have since also done a system restore and had to use the computer too.

now... i've run quetek file scavenger but probably did that the wrong way, too. the program showed a choice of drives (a, floppy; c, main; d, dvd; e, cd burner and... drive 0, with 38gb in parenthesis beside it) and... in my uninformed reasoning i thought drive 0 would have the largest contents so i selected that one. then .......i didn't know where to recover the files to. i bought a flash drive and it appears as ... Read more

Answer:Recovering from Botched Data Backup...

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Relevance 71.75%

I've been getting ready for a disk replacement after 7 1/2 years but the disks arrived too late to avoid anything problematic.

My external HDD gave a cylindrical error while reading some data in a program so I knew this was going to be the end of it. I tried to avoid running chkdsk and suffer so I had time to backup but my harddrives won't come in the mail until tomorrow. I tried to navigate to the directory that gave the cylindrical error and half the files couldn't be found, as expected, going back the entire file tree containing couldn't be found either so I tried running chkdsk anyway and just go with it but it couldn't "load a RAW partition", so the boot sector of the drive failed, without thinking I shut off the drive and turned it back on.
Big mistake because now nothing loads at all.

I tried chkdsk /R, which did not work.

I downloaded testdisk and I'm running an analysis right now, its working, but extremely slowly (has been running for more then a day and is at 1%) and often gets stuck on a cylinder for several minutes to half an hour often resulting in a read error.

I have EasUS Partition Manager Pro 10.5 and HDD Regenerator as well if this does not help.

I'm not really familiar with testdisk, I never used it before, I did read the "manual" but that's only describes one scenario, mine already differs from whats on the site so I could use some help in how to fix this so I can access my data, copy and paste everything to the new HDD... Read more

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Relevance 70.93%

I have a Lacie 1tb external hard drive. I have a lot of media on it and suddenly in use it stopped working. I then plugged it into my computer and it said that I had to reformat the hard drive. My other hard drive which had a backup of everything dropped and stopped working. However I really need this one to work and since it can still show up on the computer I was wondering if there was a way I could save it.

Answer:Formatted External hard drive needs to be formatted again?


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I have 2 computers in different offices both with broadband. A program on computer a needs to access a datafile in realtime(accounting data). How can I set this up to be fast so it doesn't act like it accessing data remotely?

I have tried Ibackupdrive( a virtual internet drive) and Hamachi but both seem too slow, 2-5 seconds latency. Using Gotomypc or Logmein, I can access the data in less than a second.

Any ideas would be appreciated.

Answer:local application accessing remote data file

Buy a really fast link. There is a lot of difference between a remote console view of the computer and actually accessing the DB remotely.

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So, I had to send my original schoolcomputer in for repairing. My, very rude, I might add, IT-staff at school did not include local admin for the temporary computer. I did try to ask him for local admin, as I need to change certain network-settings in order for my update my network-drivers.

When asking the IT-staff for local admin, reasoning with the fact that I cannot access the internet properly due to the drivers not being uptodate, they simply wrote me off, saying that I didn't need it. They did, however, challenge me get local admin, claiming that they wouldn't care as long as I didn't cause any harm to the computer.

I have a normal local user, connected to the schooldomain. It is still connected to the domain-name after leaving the schoolnetwork, where my username is DOMAIN\username. I am not able to access BIOS, do any changes in group policy or system32, and naturally, all the CMD-commands we did at junior high when we were twelve does not work. The BIOS is set to automatically boot from the HDD; thus any tricks involving .iso files and CD/USB-drives will not work.

How should I go about recovering, resetting or removing the local administrator password?

I am using Windows 7.

Answer:A hard task for you - recovering local administrator password with no BIOS access

I'm pretty sure they disabled it, but did you try the registry?

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Relevance 68.47%

My sons dell laptop harddrive failed, they sent out a tech who replaced the hard drive with a new one. they have left me the old one for 7 days to allow me to try to get the data off it. I have bought a cradle and can see the drive, but have no tools to try and analyse the disk or try and recover data.  any thoughts please?

Answer:Dell Laptop Hard Drive failed - need to recover data

If you look at the drive in Windows Explorer are the files there ? ?If so just copy/move them to another drive...

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Relevance 68.06%

I have a laptop with Windows 8.1 installed. A lot of my files are synchronized to OneDrive. I want to reformat and reinstall Windows but I want to restore all the OneDrive files from a local backup instead of redownloading them all from the OneDrive files on the Internet. Does anyone know if there would be an issue with copying all the files back into the OneDrive folder after reformatting but before resynchronizing the files with OneDrive online? I was hoping OneDrive would notice that the files are the same as the ones online and would not try to upload them again. However, I ran into an issue with the past where I tried to manually copy files back to the OneDrive folder and then it started uploading them all to the cloud again but this time with the PC name in the folder name. Apparently it thought the files were modified both online and on the PC. It was a mess. Has anyone else tried this before?

Answer:reinstalling Win 8.1 and OneDrive data from local backup

I've been wondering the same recently. I have 300GB or so in OneDrive that I don't want to have to download every time i reformat. Hopefully someone has something on this.

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Where can I find the descriptive definitions of the “reason codes” reported in the Activity Logs when a Backup fails? I have searched all of the DELL site and non-DELL URLS.
Errors with undefined “reason codes: 2, 5 and 32” are reported under the Activity Logs when using the current DELL Backup and Recovery software (Version ran as Administrator in Windows 10 (Version 10.0.10586 Build 10586)
Data Backu- - <date at time>
An error occurred during the process
Scheduled Backup No
Multiple files Yes
The following files were not backed up:
C:\Users\Pat\AppData\Local\Comms\Unistore\data\0000000a000000031013.dat (reason code: 2)
C:\Users\Pat\AppData\Local\Microsoft\Office\16.0\OfficeFileCache\CentralTable.accdb (reason code: 32)
C:\Users\Pat\VeriSign Root Certificates\DS_Store (reason code: 5)
OS Name - Microsoft Windows 10 Pro – Version 10.0.10586 Build 10586
System Type - x64-based PC
DELL Backup and Recovery – Dbr.exe – Version – 04-JAN-2016
DELL Update Tray – DellUpTray.exe – Version
DELL Update Service – DellUpService.exe – Version

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