Computer Support Forum

amazon assistant problem

Question: amazon assistant problem

Also having issues with the amazon assistant box popping up every 5 seconds, driving me crazy. Are you able to help get rid of it? I tried uninstalling but wasn't able to so followed instructions from another post

I tried to copy and paste the FRST text but this thread wouldn't allow that many characters

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Preferred Solution: amazon assistant problem

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You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

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This program called Program Files (x86)\Amazon\Amazon Assistant\aa.hta keeps popping up and I can't uninstall it and I tried on programs and features, but I never even downloaded Amazon Assistant (I think) because there is no uninstall option. How do I get rid of it?
 

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This window keeps popping up. I tried to uninstall Amazon assistant but it won't uninstall.

Loaded Farbar Recovery but it seems to show nothing wrong.

Help this window popping up is doing my head in.
 

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I noticed an amazon assistant on my lapy a few days ago. Didn't give much tought to it at the time.
Now i have a windows popping up like every 2 second named amazon assistant.hta
Tried uninstalling from programmes and features but the option is grayed out. Can anyone guide me as how to remove this??
 

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So first of all, English is not my main language so, sorry for my bad england ok?

I will be fast and right to the point but just to make things clear this is not a final fix for fully deleting the ''virus'' but to get rid of that pop up window all the time that seems to be strong enough to resist some of the best anti-viruses out there so here is the ****ing deal:

1: Press windows key + R and write ''services.msc''
2: Find the Amazon Assistant instance and right click it and go to proprieties(i think)
3: if you did it right you will notice that in one of the boxes it is set to ''automatic'', just change it to ''disabled'' and after it stop the service.
4: save clicking on the Ok button and then go to the task manager
5: find the Amazon Assistant exe and just finish it if possible.

Now you should notice that the annoying windows has gone and from there you can get time to find a tutorial to help you get rid of the Amazon Assistant files.

That's it, leave a comment if I helped you and if not also leave a comment and i will try to help if possible.
 

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i original posted in security - as i dont have the machine
but will probably connect tomorrow

however, as i only really want advice from the experts here - i moved to the virus forum

I have just been helping a friend remotely on a laptop - windows 10 remove amazon assistant
which keeps popping up on the screen

usually adwarecleaner followed by malwarebytes gets rid of these

Adwarecleaner - listed it as an optional PUP and i made sure it was checked - also checked other amazon items WOW - etc
and removed and rebooted

Still came up

ran adwarecleaner again
this time it had removed other items - except amazon button1 (which is amazon assistant)
so removed it again and rebooted

still came up

ran malwarebytes

listed as a threat - quarantined
rebooted

still there

how do we get of this think
ALL google searches appear to indicate that Malwarebytes & Adwarecleaner - should remove
 

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can someone please help me to remove this
here are the farbar logs

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 29-06-2017
Ran by pmcin (administrator) on LAPTOP-S2MJLQRH (28-06-2017 18:45:02)
Running from C:\Users\pmcin\Downloads
Loaded Profiles: pmcin (Available Profiles: pmcin)
Platform: Windows 10 Home Version 1607 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: Edge)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Intel Corporation) C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igfxCUIService.exe
(Intel Corporation) C:\Windows\System32\IntelSSTAPO\ParameterService\ParameterService.exe
(AO Kaspersky Lab) C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 17.0.0\avp.exe
(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe
(Windows (R) Win 7 DDK provider) C:\Windows\System32\AdminService.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Security Assist\isaHelperService.exe
(Acer Incorporated) C:\Program Files (x86)\Acer\AOP Framework\CCDMonitorService.exe
(Microsoft Corporation) C:\Program Files\Common Files\microsoft shared\ClickToRun\... Read more

Answer:amazon assistant aa hta virus

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 29-06-2017
Ran by pmcin (28-06-2017 18:46:21)
Running from C:\Users\pmcin\Downloads
Windows 10 Home Version 1607 (X64) (2016-08-26 04:02:27)
Boot Mode: Normal
==========================================================
==================== Accounts: =============================

Administrator (S-1-5-21-2431516657-3315794798-938488331-500 - Administrator - Disabled)
DefaultAccount (S-1-5-21-2431516657-3315794798-938488331-503 - Limited - Disabled)
Guest (S-1-5-21-2431516657-3315794798-938488331-501 - Limited - Disabled)
pmcin (S-1-5-21-2431516657-3315794798-938488331-1001 - Administrator - Enabled) => C:\Users\pmcin

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Kaspersky Internet Security (Enabled - Up to date) {86367591-4BE4-AE08-2FD9-7FCB8259CD98}
AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Kaspersky Internet Security (Enabled - Up to date) {3D579475-6DDE-A186-1569-44B9F9DE8725}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Kaspersky Internet Security (Enabled) {BE0DF4B4-018B-AF50-0486-D6FE7C8A8AE3}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

12 Labours of Hercule... Read more

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I am getting a pop up window that says C:\Program Files(x86)\Amazon\Amazon Assistant\aa.hta and it consistently opens a new window every 30 seconds or so. How do I get rid of this? I'm thinking it must be some sort of virus.
---------------------------------------------------

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, Intel64 Family 6 Model 78 Stepping 3
Processor Count: 4
RAM: 3962 Mb
Graphics Card: Intel(R) HD Graphics 520, 1024 Mb
Hard Drives: C: 930 GB (853 GB Free);
Motherboard: Acer, Zoro_SL
Antivirus: Windows Defender, Disabled
 

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For a while i've noticed that i had a program installed (amazon assistant), but i couldn't seem to remove it. I didn't notice any real problems, but since today something keeps popping up called amazon assistant/aa.hta
I tried to use IObit uninstaller to delete the program and it says it has deleted it but the file still keeps popping up every few seconds. Can anyone help me?
 

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I'm getting blank white boxes constantly.

I didn't download it intentionally.

I have read the other 8 threads on it here.

I'm running Windows 10.

When I tried to uninstall the program I found both modify and uninstall options were shaded grey and didn't work.

I saw that the other solutions involved downloading this link:

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

I was going to do that and run it and put the report in this message but windows defender wasn't happy about it.

I'm poised to run it and get the report if that is the next step and very thankful that people take their time to help out in this way.

(i see that the sysinfo says windows defender is disabled. it says it's protecting me so i dunno what is going on there)

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, Intel64 Family 6 Model 61 Stepping 4
Processor Count: 4
RAM: 8106 Mb
Graphics Card: Intel(R) HD Graphics 5500, 1024 Mb
Hard Drives: C: 917 GB (487 GB Free);
Motherboard: Type2 - Board Vendor Name1, Type2 - Board Product Name1
Antivirus: Windows Defender, Disabled
 

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Hi,

I have looked through a few forums on removing the Amazon Assistant virus but I still have not removed it from my machine. I'm continuously getting the blank, white pop-up. When I went to remove the program, the "uninstall" option is greyed out and I am unable to get into the actual file to delete it because it keeps saying that the file is open. I haven't been able to close the pop-up for long enough to remove the file. As I type this, the pop-up is coming up every 10-15 seconds. I just need this gone, it's getting to be too much and my machine is slowing down exponentially.

Here are the specifications of my machine.

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, Intel64 Family 6 Model 78 Stepping 3
Processor Count: 4
RAM: 3969 Mb
Graphics Card: Intel(R) HD Graphics 520, 1024 Mb
Hard Drives: C: 930 GB (812 GB Free);
Motherboard: Acer, Ironman_SK
Antivirus: Avast Antivirus, Enabled and Updated

I also went ahead and ran a scan on my computer with the FRST (x64) program I saw in many other replies. I will include both scans below.

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 06-12-2017
Ran by Ethan Hughes (administrator) on HUGHES (06-12-2017 13:24:46)
Running from C:\Users\Ethan Hughes\Downloads
Loaded Profiles: Ethan Hughes (Available Profiles: Ethan Hughes)
Platform: Windows 10 Home Version 1709 16299.64 (X64) Languag... Read more

Answer:Amazon Assistant Removal

Here is the additional scan:

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 06-12-2017
Ran by Ethan Hughes (06-12-2017 13:26:14)
Running from C:\Users\Ethan Hughes\Downloads
Windows 10 Home Version 1709 16299.64 (X64) (2017-11-10 02:58:41)
Boot Mode: Normal
==========================================================
==================== Accounts: =============================

Administrator (S-1-5-21-2008701448-1604200778-1345039759-500 - Administrator - Disabled)
DefaultAccount (S-1-5-21-2008701448-1604200778-1345039759-503 - Limited - Disabled)
Ethan Hughes (S-1-5-21-2008701448-1604200778-1345039759-1001 - Administrator - Enabled) => C:\Users\Ethan Hughes
Guest (S-1-5-21-2008701448-1604200778-1345039759-501 - Limited - Disabled)
WDAGUtilityAccount (S-1-5-21-2008701448-1604200778-1345039759-504 - Limited - Disabled)

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Avast Antivirus (Enabled - Up to date) {8EA8924E-BC81-DC44-8BB0-8BAE75D86EBF}
AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Avast Antivirus (Enabled - Up to date) {35C973AA-9ABB-D3CA-B100-B0DC0E5F2402}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs s... Read more

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Hello,

My computer was running very slow, and I decided to clean everything from my pc.
Unfortunately, I was reckless and deleted too much things.

I don't know what else happened, but now I keep getting pop-ups of a blank page saying C:\Program Files (x86)\Amazon\Amazon Assistant\aa.hta

I do not know what this is or what it means, but is is annoying and a little infuriating.

Please help,

Blue
 

Answer:Amazon Assistant Blank Page

15 more replies
Relevance 66.01%

So first of all, English is not my main language so, sorry for my bad england ok?

I will be fast and right to the point but just to make things clear this is not a final fix for fully deleting the ''virus'' but to get rid of that pop up window all the time that seems to be strong enough to resist some of the best anti-viruses out there so here is the deal:

1: Press windows key + R and write ''services.msc''
2: Find the Amazon Assistant instance and right click it and go to proprieties(i think)
3: if you did it right you will notice that in one of the boxes it is set to ''automatic'', just change it to ''disabled'' and after it stop the service.
4: save clicking on the Ok button and then go to the task manager
5: find the Amazon Assistant exe and just finish it if possible.

Now you should notice that the annoying windows has gone and from there you can get time to find a tutorial to help you get rid of the Amazon Assistant files.

That's it, leave a comment if I helped you and if not also leave a comment and i will try to help if possible.
 

Answer:How to Stop the Amazon Assistant aa.hta Service

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Relevance 66.01%

Under control panel, in changing or uninstalling programs, I have attempted to uninstall amazon assistant. It goes into set-up mode and I follow that through, and although I have just signed in as administrator, it says I cannot uninstall amazon assistant until I sign in as administrator. Please help me get rid of this progam.













Solved!

Go to Solution.

Answer:Amazon assistant - Acer 704 desktop

Hi,Try Revo Uninstaller free:https://www.revouninstaller.com/revo_uninstaller_free_download.html

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Hi All,
Any help would be greatly appreciated. I have tried uninstalling without any success !
 

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Hi

Model No- HP Pavilion dv6330ea Notebook PC. Refer to the link http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&d

my OS is vista home premium 32-bit.

Everytime i run Hp Support Assistant i get an error of CASLExec has stopped working. recently downloaded sp52110.exe for vista os. http://ftp://ftp.hp.com/pub/softpaq/sp52001-52500/sp52110.exe
but everytime i run hp support assistant i get this error.

Even Hp Wireless Assistant is not working or not opening at all. Recently just flash bios, then installed wireless drives and finially installed wireless assitant but still now solution. same problem not opening at all. but wireless card is working fine and i can easily connect to the internet, therefore there is no wireless problem.

Because of hp wireless assistant, i am unable to turn on Bluetooth because previously when hp wireless assistant was working at that time i had ennabled wireless and disabled bluetooth. Now i am unable to turn on the bluetooth because of this.
Can anyone suggest me any alternative way to enable the bluetooth without hp wireless assistant.
---------------------------------------------------------
If any user are looking for hp support assistant for windows 7 or 8 or vista then download the latest version from this link

http://http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

-------------------------------------------------------

please reply soon.

Answer:Problem Wireless Assistant & Support Assistant, How Turn On manually WLAN & Bluetooth

Almost one weak passed away.... and still no reply to this post.

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I have an amazon.co.uk account and when I logon at the front screen on the Kindle app, it doesn't recognise it as a valid account.

Answer:When I try to logon to Amazon through the Kindle app, it prompts for an Amazon.com account, why?

Just checked and mine logs in using my regular Amazon account info. I would suggest a soft reset and try again.

3 more replies
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Hi,

I'm not sure if this is the right place to come to for this. For the last few days, I have not been able to access amazon.co.uk or amazon.com. My housemate (who I'm on the same wireless network as) can access it on his computer, but when I try on mine, I just get redirected to my Sony Vaio google search page saying it can't find it. I've done three scans for viruses etc and got nothing. I've reinstalled IE7 and all that's changed now is that when I try and access amazon, it now comes up as Cannot display page, so it's not even redirecting me to the Sony Vaio google seach page anymore.

I know amazon isn't down as my housemate can get it. Can anyone suggest what's wrong here? To me it's very bizarre and has never happened before.

Tim.
 

Answer:Problems with accessing amazon.co.uk and amazon.com

Start, Run, NOTEPAD c:\Windows\system32\drivers\etc\HOSTS.

Select all and copy and paste to a message here.
 

3 more replies
Relevance 47.15%

Not sure if I ask about this on here butwill try.I ordered something from Amazon But when I checked my bank statement I saw I had been charged too much.Have tried to get in touch with the seller but no joy.Amazon say as it came from a third party I should contact the seller which I have tried to do.I would like to get in touch with Amazon direct by email but am unable to find anyway of doing that and wondered if anyone on here could advise

Answer:Problem with Amazon

You should have had an e mail confirming your order which contains contact info. Check your spam if you do not see it normally.

10 more replies
Relevance 46.74%

HiI have been unable to access the Amazon website today, although have had no problem before. Am using Orange and have tried both IE and Firefox. Anyone else getting problems. Oh, other websites seem OK

Answer:Problem with Amazon website

Have successfully bought a couple of items this afternoon from Amazon - no difficulty encountered here.

10 more replies
Relevance 46.74%

When I receive an email in Thunderbird from Amazon.com confirming order, shipping information, etc. I get the following information at the top. This is an automatically generated Delivery Status Notification. Delivery to the following recipients was aborted after 1 second(s): * (email address modified by moderator)@yahoo.comThe remainder of the email is taken up by code or something. Can someone enlighten me about what is going on here?Bob Pedited by moderator: email address modified

Answer:Problem With emails From Amazon.com

Please do not post any email addresses in this forum.We do not want to become known as a site where email addresses can be harvested. Once the bad guys start hanging around, we'll be open to all sorts of security issues.I have modified the email address in your post.DerbyDad03Office Forum ModeratorClick Here Before Posting Data or VBA Code ---> How To Post Data or Code.

4 more replies
Relevance 46.74%

Tonight I started having a problem where some of Amazon's pages, such as the logon page and cart, display as standard HTML with broken images and a white background. This happens in Chrome, Firefox and Edge.

At first I thought it might be a router issue, but when I loaded Amazon up on my Surface 3 it displayed fine. I also did a full scan for viruses and malware using Bitdefender and Malwarebytes and neither found anything. I then cleared the browser cache on all three browsers, rebooted the system, rebooted the router, and flushed the DNS and nothing has fixed the problem.

Does anyone have any suggestions what may be the problem? I'm running the latest version of Windows 10 (Version 1511 (OS Build 10.586.11)).

Answer:Amazon.com Page Problem

No idea what was wrong or how it was fixed, but I decided to give up on fixing it last night and powered the system off. This morning everything was working again as it should. Not sure why a 10-min. shutdown last night didn't fix it but an 8-hour one did. Anyhow, everything is back to how it should be.

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Relevance 46.74%

Hi

When I use Firefox or IE to connect to Amazon, 50% of the time I receive the error message:

The connection to the server was reset while the page was loading.

On retrying, eventually I get into Amazon. It is almost always Amazon but on very rare occasions it could be other websites.

I tried a tune up utility and it seemed to resolve it. The tune up utility expired and now the problem is back.

I am using windows 7 64 bit. Firefox version 10 (but it happened on previous versions). It happens with IE9 too.

Any ideas what it could be, I'm totally baffled!

Thank-you
Helen

Answer:Problem which happens mainly when connecting to Amazon!

I also sometimes receive messages similar to the following:

Bad Request

Your browser sent a request that this server could not understand.
Request header field is missing ':' separator.

?Ÿo?QˆCIˆF-??

7 more replies
Relevance 46.74%

I'm using IE 8 and I'm having problems loading amazon.com website. I've dowloaded Google Chrome and I'm having the same issue.

At times the first page will load, but when I click on a link, I get a blank page. I've gone throught the various levels of tech support with my ISP, Time Warner, and they've basically said their system is working correctly and the problems is not with their network. I think they are correct since I'm able to connect with My Ipad touch through my wireless router.

Has anyone heard of this issue before?

I'm using Windows 7 and IE 8.

Answer:Problem loading Amazon.com

Check your firewall logs and Hosts file for entries blocking the site. Either as a URL or IP address. Also check the logs or lists of any other secure browsing tools you may have that manage secure browsing.

4 more replies
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Anyone else out there have this problem - Amazon website displays fine with Internet Explorer but half the page seems to be missing with Firefox, any answers would be welcome, thanks folks.

Answer:Amazon problem with Firefox

click here displays fine here.

8 more replies
Relevance 46.33%
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On the computer I have Adode and Foxit installed, and both seen to work well as alternatives. Amazon website is used daily, and I have just started to have a problem when pages or descriptions are opened on the site.
A Foxit error message box appears and informs that the page is corrupt and not pdf. Click on the OK in the box, and the error box goes away, then returns again, with the same message. Click OK and the box goes away again, and the page opened can be used freely. Another page, same exercise.
Question, does anyone use Foxit with Amazon, and are having the same problem?.
Abode appears to have no problems with Amazon pages.

Answer:Foxit Amazon 'corrupt not PDF' problem

Sounds as if in your browser you have wrongly associated some type of page to open with Foxit
In Firefox it is in Tools > Options > Applications. (click on the one you want and then a dropdown arrow appears which has menu for actions to take)

9 more replies
Relevance 46.33%

I cannot access amazon.com, ebay.com, paypal etc using IE7 or Firefox. So, I followed the 5-step process posted.

Step 1
I haveNorton internet security 2005, Regcure1.5, Malwarebytes. Not sure whether to uninstall 1 or more of these, so I have kept all 3.
I could not find any of the listed risk programs on my computer

Step 2

Tried to run the Pandaactive scan but could not acces the URL. So missed out this step

Step 3

Could not install IE-SPYAD - link not found

Step 4

MS updated

Step 5

Here is the log....


ogfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:35:47, on 08/10/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EX... Read more

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Relevance 45.92%

Hi. When browsing Amazon in Firefox, simply moving the mouse pointer over one of the thumbnail images of a product makes it the main large image, and product review videos play as they should. In IE9, however, neither of these things happen - not even clicking on a thumbnail image makes it the main image.

Have tried various tweaks but can't seem to fix the problem.

Any suggestions would be very much appreciated.

Answer:IE9 - slight problem with images/videos on Amazon

Try upgrading to IE10 to see if that works better. Always use the latest version of any browser to be safe.

Internet Explorer 10 - Enable 32-bit or 64-bit IE10 in Windows 7

Then make sure that all add-ons are current, Oracle Java, Adobe Flash, Shockwave etc. etc.

4 more replies
Relevance 45.92%

Just bought the following computer from Amazon, "Dell Inspiron iM501R-1459MRB 15.6-Inch Laptop (Mars Black)", but it keeps freeze quite often without any warning. I have to power off and restart it. I have followed the instruction to update BIOS and DRIVERS. I don't know why it freezes as a new computer. If I don't have solution, I have to return it to Amazon.Thanks for help.

Answer:Problem with new Win7 Dell laptop from Amazon

I would just return it. You paid for a working laptop and the freezing could be many things. Don't mess with it or you can void your warranty.

3 more replies
Relevance 44.28%

Hi everyone.
My problem is: when I'm browsing, I cannot access www.ebay.com, www. amazon.com, and www.microsoft.com.
Internet Explorer says "page cannot be displayed".
Firefox says "connection refused".

I know for a fact that the problem is NOT due to security settings or anything of that nature. I have tried switching from my wireless router to the connecting directly to the cable box, and the problem remains. THe other computers in my house do not have this problem.

I have tried a few things, all unsuccessfully:
I've done virus scan, as well as removed all spyware/adware.
I've gone to my HOSTS file to see if these websites are blocked, and they are not.

Another solution, which has been getting much praise from users with the same problem as me, is:
going to regedit and adding MTU dword files to the parameters/interfaces keys with a decimal value of "1492". Supposedly, some other people who couldn't access ebay and microsoft did this regedit solution and it worked for them.
However, it did not work for me.

I would greatly appreciate help with this problem.

Thanks for your time.

Answer:Ebay, amazon, microsoft websites blocked, not a simple problem/solution.

Check the settings for the zone those sites are in. You may find that they are blocked from the Internet zone.

8 more replies
Relevance 44.28%

JUST FOR ANYONE WHO HAS HAD PROBLEMS WITH THERE SYSTEM THERE IS NO BETTER COMPANY FOR DESKTOPS THAN H/P SUPPORT ASSISTANT IF YOU SEE A ! (EXCLAMATION OVER THE BLUE ? QUESTION MARK) THEN YOU NEED TO CLICK IT AND SEE WHATS UP!

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Relevance 43.87%

^Service client amazon 01 84 88 04 19 contacter+amazon+france+service+client+amazon+france+
^Service client amazon 01 84 88 04 19 contacter+amazon+france+service+client+amazon+france+
^Service client amazon 01 84 88 04 19 contacter+amazon+france+service+client+amazon+france+
^Service client amazon 01 84 88 04 19 contacter+amazon+france+service+client+amazon+france+
^Service client amazon 01 84 88 04 19 contacter+amazon+france+service+client+amazon+france+

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Relevance 43.46%

Hello,When I wanted to search a file today, I realised I didn't have any Search Assistant options to choose. I mean the assistant appears but nothing to choose below (like 'All files or folders'). And when I click on Start - Search(or Find, not sure because my Xp is Turkish) a window opens but without a title, and nothing happens when I click Tools - Folder Options. (Although Folder Options can be opened from other windows, e.g. My computer or C:)So, what's my problem? What have I done wrong? My one-year-old son was on the computer yesterday clicking the mouse and pressing the buttons on the keyboard randomly. I think this is the cause of the problem or perhaps my computer is infected. I will be very happy if you could help me. Thanks..

Answer:Search Assistant Problem

Try doing a System Restore, choose a date prior to your problem.Start> All Programs> Accessories> System Tools> System Restore.When this opens make sure that "Restore my computer to an earlier time" is chosen, and click on Next>.The dates appearing in bold are the dates that you can restore to, click on the date that you want and then click Next> to start the System Restore, you may get the message telling you that you will have to restart your computer to start, click ok. When the computer restarts and you have logged on as the administrator a Restoration Complete page will appear, click on OK to complete the process.

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Hi! Unfortunatley I have some problems with HP support assistant because I'm not able to update the list of the possible updates for my PC!How Can i solve this problem?

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Hi there. I was getting blue screen of death "stop" messages due to one of my drivers not working correctly. I hadn't installed any new hardware, but while I was searching for some info on the stop messages I was getting, it looks like I ended up getting this help assistant rogue virus thing. It keeps setting up a user called "help assistant" in my document and settings folder.

I was able to get through all the Read Me steps, but I wasn't able to get the Root Repeal log - the exe stalled at the initializing stage, and I had to reboot. I did get the logs from Super AntiSpyware, Malwarebytes, Combofix, and the MGTools file, and I'm attaching them here. Hope you guys can help me out!
 

Answer:Help Assistant / Malware problem

I am not seeing evidence that usually would correspond to an MBR infection. This may be a new form.

What is this: C:\ok

Let's try this:

Download The Avenger by Swandog469, and save it to your Desktop.

* Extract+ avenger.exe from the Zip file and save it to your desktop

Reboot and go into the bios and change your boot up order to cd drive first. Reboot to your xp cd. Go into the Recovery console, and once there type:
fixmbr

You can read the below to help you do this:

http://support.microsoft.com/kb/307654
Then boot back into normal mode.

First let's try ComboFix.

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

File::
c:\windows\TEMP\E.tmp
c:\documents and settings\Administrator.MICHAEL-19\Local Settings\Application Data\xkkprh

Folder::
C:\Documents and Settings\HelpAssistant
c:\documents and settings\Administrator.MICHAEL-19\Local Settings\Application Data\xkkprh

Registry::
... Read more

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Hi. Got a new X1 Carbon (2014 Generation) Type 20A8. When ever I hit the Voice Recognition button on the adaptive keyboard it says "Dragon Assistant could not be found on your system. To re-install please contact our support centre." I have never been able to use the voice recognition on the new machine. Can anyone help. My programs list in Control Panel also does not show any Dragon Assistant Software. Where can I download it from?

Answer:Dragon Assistant Problem

Also I am using win 7 - 64 Bit. Format Language is English (UK). Location is India

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I recently bought this notebook with ten months warranty still on it. HPSA presented a message asking me if I wanted to download available updates, and I started the process. It has been "downloading" for two hours now, with no activity on the wifi according to the task manager. Should it take this long? Edit: I just cancelled out of that and opened up SA so that I could request a download manually. SA tells me that there are no updates available, so why did SA flag up available updates in the first place?











Solved!
View Solution.

Answer:HP Support Assistant problem

Sorted.I downloaded the update for HPSA and ran it, lots of Wi-Fi activity, but it only identified one update as necessary.I then went to Device Manager and went through all the devices in turn, finding many updates necessary.Now that doesn't inspire confidence in HPSA, but I know what to do in future.Thanks for your help Sparkles1.

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I have uninstalled and reinstalled HP Support Assistant several times. It works fine for a bit, then I get an almost blank white screen in SA, with a red rectangle at the top right, the screen freezes and nothing more happens (I even have to close it from the taskbar.)What on earth can I do about this?

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Hey,

recently I tried re-partitioning my hardrive using aomei partitioning assistant, after running the program it told me that I needed to restart my computer so I did just that. Upon restarting there was an update that was being installed, however my power went out while the update was taking place. When my power came back on I tried to turn on my computer and I keep getting this message:

=====AOMEI Partition Assistant PreOS Mode=====
The program is executing, please wait...
The operation abort! information Code: 11
Description: No operations available. Please reboot to retry
Press any key to restart.
When this happens my keyboard does not seem to want to work. I'm not sure how to fix this. Maybe I can reset my hard drive and that will work? How do I go about doing that? Also, is there a way to fix this problem without losing anything that is on it.

Any help would be greatly appreciated. Thank you.
 

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Followed your excellent tutorial. I had to skip step three because I can't get the Task manager window to stay open long enough to check--Show processes from all users. Tried using control-alt-delete and taskbar--same result--box opens and then vanishes before a selection can be made. Followed the rest of the tutorial but I fear virus is still with me. It won't let me use AIM. Can anyone help me? billyt

Answer:Help with Home Search Assistant Problem

Are you using these basic security programs?a? free-a complementary product to antivirus software which is specialized in protection against harmful software. Antivirus software often features an inadequate protection against Trojans, Dialers and Spyware. a? fills this gap.Ad-Aware-A good program similar to SpyBot S & D.Spybot S&D-Detects and removes spyware, of different types, from your computer.SpywareBlaster-A good program that prevents spyware from being installed on your computer in the first place. This program is always running in the background, protecting your computer. It prevents the installation of bad active X controls found in web pages.SpywareGuard-A nice compliment to SpywareBlaster. This allows you the option to prevent downloads that contain bad active X controls.If not, you need to. These programs, updated and used regularly, will do a lot to keep your computer clean of spyware, trojans, keyloggers, browser hijackers, etc...Download them, update them, and then run them.Important:Please read this tutorial on Spybot S&D before using it. Spybot can do SERIOUS damage, if not used properly.If that doesn't help, then:Download the latest version of HijackThis (HJT), from here.Put HijackThis in a Permanent folder:Click My Computer / C: / File / New / Folder / name the folder; HijackThisPut HijackThis.exe, in this folder.This is a mandatory step, for the backup and restore functions, of HijackThis, to be able to work.Read the pinned post in the HJT forum, h... Read more

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I am having a time getting Home Search Assistant, Search Extender, and Shopping Wizard off a computer in the office. I have ran Ad Aware, Spybot Search & Destroy, and downloaded HS remover off this website. All of these have been ran in safe mode as well as regular mode with System Restore turned off. The HS remove looked like it was going to work but it did not after clicking on the net again. I have tried that twice. I am not sure what else I can do. My Norton and Windows are updated as well. I have done all I can think of at this time. Any suggestions?
 

Answer:Home Search Assistant problem

see th thread i made about that (its the next thread), there are some stuff major attitude told me to do
 

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HP Sprout Pro s411t is an excellent machine No problems with hardware so far ( I have 2 years and 4 months warranty) However, there is a serious issue with HP Support Assistant. I am not a novice with All-in one (my first machine was monorail in 1996) but I can not add HP Sprout 3D Capture Stage as a new hardware  to HP Support Assistant (No problem with using this hardware and it shown in Device Manager) 2nd Problem: Tying to update Sprout Workspace ver. 1.5.4.2326 thru HP Support Assistant without any success  Message "not enough storage on C://"  I have a plenty of storage space FULL Cold Bootup: with  Hold the "SHIFT" key down and click 'Shutdown' - DOES NOT SOLVE this problem ! 3rd Problem HP Support Assistant gave me new driver for NVidia it messed up the system and I solved this by right click for Nvidia in Device Manager and find driver to fix a question mark. More or less it is OK There is no new HP Support Assistant  available in (very old one) http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=10467664&swLangOid=8&swEnvOid=4192 However, I find in HP site by using google search string: "New HP Support Assistant " I installed a newest HP Support Assistant  but it sill can not find new hardware to HP Sprout 3D Capture Stage and does not show any updates for my machine  HP Support Assistant is a peace of junk - real unuseful garbage program. Who is responsible for this program ?Ple... Read more

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Hi Mod!My PC has got infected with HSA. Did search on google and found about your site. Followed the steps as you have mentioned. The Hijackthis log is given. Please analysis and help. I have now installed Adware and Spy Bot. Spy Shreiff has been removed.Logfile of HijackThis v1.99.1Scan saved at 9:35:54 PM, on 11/17/05Platform: Windows 98 SE (Win9x 4.10.2222A)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)Running processes:C:\WINDOWS\SYSTEM\KERNEL32.DLLC:\WINDOWS\SYSTEM\MSGSRV32.EXEC:\WINDOWS\SYSTEM\MPREXE.EXEC:\WINDOWS\SYSTEM\MSTASK.EXEC:\WINDOWS\SYSTEM\mmtask.tskC:\PROGRAM FILES\SYMANTEC_CLIENT_SECURITY\SYMANTEC ANTIVIRUS\RTVSCN95.EXEC:\PROGRAM FILES\SYMANTEC_CLIENT_SECURITY\SYMANTEC ANTIVIRUS\DEFWATCH.EXEC:\WINDOWS\SYSTEM\ADDLP32.EXEC:\WINDOWS\MFCVC.EXEC:\WINDOWS\SYSTEM\D3QM32.EXEC:\WINDOWS\ATLZJ.EXEC:\WINDOWS\SYSTEM\ADDSG32.EXEC:\WINDOWS\SYSTEM\D3JN32.EXEC:\WINDOWS\IPHV.EXEC:\WINDOWS\SYSTEM\HIDSERV.EXEC:\WINDOWS\EXPLORER.EXEC:\WINDOWS\TASKMON.EXEC:\WINDOWS\SYSTEM\SYSTRAY.EXEC:\PROGRAM FILES\HP\HPCORETECH\HPCMPMGR.EXEC:\PROGRAM FILES\HEWLETT-PACKARD\HP SOFTWARE UPDATE\HPWUSCHD2.EXEC:\PROGRAM FILES\SYMANTEC_CLIENT_SECURITY\SYMANTEC ANTIVIRUS\VPTRAY.EXEC:�... Read more

Answer:Home Serach Assistant Problem

Sorry for the delay. If you still have a problem, please post a new hijackthis log as a reply to this log.

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Every time I open my work email from home the Alert Assistant comes up 10-20 times. I have done what the Alert Assistant said to limit the number of times and it still does the same thing.
 

Answer:Alert Assistant problem in Norton

what is your work email? is it gmail? yahoo? windows mail?
 

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Trying to upgrade to 1703 is proving impossible.
I have used the built in Windows update to download and install the package twice, and each time it just goes in to a loop of downloading and installing.

When I run the windows update assistant to try and upgrade, that reports 'not enough disk space - although my laptop has more than 30 gb available on each internal drive.

Anyone any suggestions as to how and get over this???

Answer:Windows update assistant problem

Originally Posted by pewe


Trying to upgrade to 1703 is proving impossible.
I have used the built in Windows update to download and install the package twice, and each time it just goes in to a loop of downloading and installing.

When I run the windows update assistant to try and upgrade, that reports 'not enough disk space - although my laptop has more than 30 gb available on each internal drive.

Anyone any suggestions as to how and get over this???



30GB may seem like more than enough, but there are requirements for work files, saving your previous system and other factors involved. Try to clean your system as best as possible before you try the Update Assistant again. Follow this tutorial and use Option #2. Check off everything. Everything. Then post back how much room you have. Thanks. TC

Open and Use Disk Cleanup in Windows 10 Windows 10 Performance Maintenance Tutorials

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Every time I finish putting in my payment info, I get an error message that says
"We couldn't finish processing your order
Initializing checkout failed."
All my info is correct. Is anyone else getting this? Is it just Microsoft is overloaded now? Quite frustrating. Can anyone shed some light?

Answer:Windows 8 Upgrade Assistant problem

Originally Posted by Bundalings Every time I finish putting in my payment info, I get an error message that says
"We couldn't finish processing your order
Initializing checkout failed."
All my info is correct. Is anyone else getting this? Is it just Microsoft is overloaded now? Quite frustrating. Can anyone shed some light? I would assume it's just overloaded. You could possibly try a different payment method. I used paypal.

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I am new to this site but am grateful that it is here. Please forgive me in advance if I am not clear as I am practically illiterate with computers. I am getting a message about 180search Assistant and my computer is very slow. I have spywear installed and adaware and search and destroy every couple of days. I read the thread from sjong about the same problem and installed and saved hijack this. Please advise me on how to copy and paste it to this site and what to do from there. I use windows XP.

Thanks for help.

Reilly
 

Answer:Desparately Seeking Help 180 search Assistant problem

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Have tried running hijack this, adaware and cwshredder but the homepage of one of my users keeps resetting to stuff like-

res://mshp.dll/index.html#23648

in the add remove programs she has a thing called Home search assistant that automatically redirects you to a Russian Porn sit when you try to remove it..


Any help will be greatly appreciated..

TIA..

 

Answer:home search assistant\ cool web problem

If your Ad-aware and SpyBot are up to date (Ad-aware updated today) then dowload HijaakThis and post a log. Get HijaakThis here: http://www.majorgeeks.com/download3155.html
 

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I followed the "Program Compatibility Assistance popup after Windows Update" guide but I have a problem. When I click on Check for solutions online, I waited for the Download Updater package popup, but the popup never... popped up. Do I run the program and risk something bad to happen?

Answer:Program Compatibility Assistant problem Aspire 575...

Heetor,
 
You can run the program if came from Microsoft directly, there should not be any issues with that.

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Hello I have many games that are working with this: like bioshock 2, GTA 4 EFLC, Section 8, to name a few and many others.
When I start these games, the game says no profile is signed in, and there is no where for me to sign in... and it won't save progress.

However Games for windows marketplace desktop version is running in background and can login and check stuff.

I noticed that from upgrading windows 7 installation to windows 8 the Sign in assistant seems to be missing.

So I install wllogin_32 wllogin_64 gfwlivesetup.exe wlsetup-all.exe (2012 essentials)... Where I first removed 2011 essentials and all previous stuff.

But still I can't save with any of these gay games using this!!! Can someone please assist?

I read some extensive threads on google saying install this and that, install windows live assistant, but i cant seem to install it! it's not present in add/remove software and when I doubleclick it just shows a screen of checking info superfast and then vanishes....

(section 8 predujice says games for windows not connected in the banner)

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Hello, I got a Thinkpad X1 carbon(20A8), and i have trouble with Voice and Camera Gesture Recognizer, when i clique on adaptive keyboard it goes to settings for voice and to camera settings for camera. i have win 8.1 and i couldn't make restore to factory setting.thank you,

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Hey all. I'm having trouble with my "bleeping" computer. I followed exactly the instructions posted by Grinler to remove the Home Search Assistant from my PC with XP Pro. Apparently I have a "heartier" version on my PC. Just got infected today (explained later). Behaviorally, seems I have the classic Home Search Assistant start page, the "Only the best" popups, and I get the "search extender" popups on Google. My scenario is:1. I have the classic R1/R0 entries with the problem 5-letter dlls being (currently) tshhn.dll (a bunch of entries for browser page loading) and javazu.dll which is the lone 02 entry. Their names change every time I delete the virus's files2. The culprit XP service is "Network Security Service" with the source executable being c:\windows\ntiy.exe. The name of this virus file never changes. 3. My problem startup executable is called c:\windows\system32\msav.exe (oddly has the same name as former windows virus scanner). Its name never changes. My problems are when the instructions say to manually delete the culprit files:1. The HSA removal instructions say to locate the source virus programs (ntiy and msav.exe), but they are not shown in their directories, and do not show up in searches.2. The .dlls mentioned above are nowhere to be found either.3. HOWEVER, msav.exe and ntiy.exe DO show up in searches in the Windows Prefetch folder as files: MSAV.EXE-1874E695.pf and NTIY.EXE-062CE5BB... Read more

Answer:Home Search Assistant elimination problem

You are using an outdated version of hijackthis. Please download the newer version.Download HijackThis from:HijackThis Download SiteDownload the attached zip file and unzip it to your desktop.http://www.mvps.org/winhelp2002/DelDomains.infRight-click on the deldomains.inf file and select 'Install'Download cwshredder 2.12 from here:http://cwshredder.net/bin/CWShredder.exeRun the file after it is downloaded and click on the fix button. Let it do its thing and when its done, even if it crashes.When its done run hijackthis again post a new log

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Frustrated with trying to get my new Omen laptop to download the updates recommended by the "Support Assistant" device built into the system.  I try to install, click the download button and go away for hours and hours, when I return the installation is always still running, never finishes the task.  I let it run overnight once.  What good is a device that tells me to update software, but is incapable of completing the installation? 

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Hi everybody,

my problem is that i just don?t seem to be able to get rid of that damn Search Assistant that appears beside the clock-tray on the taskbar.
Everytime I turn on my computer it is back, I?ve run AdAware 6, SpyWareDoctor etc. You just name it. So this is kinda my last call for help.. i?m going nuts over this :evil: Search Assistant.

So here below i?m going to post the log from Hijack This and hope someone can lend me a helping hand

--------- HijackThis ---------
Logfile of HijackThis v1.97.7
Scan saved at 16:02:00, on 14/09/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\ASF Agent\AS***ent.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\Program Files\Trend Micro\OfficeScan Client\ofcdog.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\Program Files\Java\j2re1.4.... Read more

Answer:Search Assistant Removal problem (HJT included)

Hi,
Go to http://www.greyknight17.com/spyware.htm
Its a KRC Anti-Spware Tutorial..Very helpful.
Do follow everthing suggested.
Great start for security team in digesting your problem.
Upgrade your HJT to latest version.
Repost new HJT LOG.
Marty

1 more replies
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Hi, brand new laptop is requesting several updates (which is expected). I have since installed every update above and below the BIOS request; However, I cannot install the requested BIOS update. The HP Support Assistant has run for TWO DAYS now and will not complete. I have also tried the web based approach and it says the update is BLOCKED? Please advise!

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Somehow got infected with the Home Search Assistent virus. Been working on the problem for 8 hours now without results. here is my log generated by hijackthis:Logfile of HijackThis v1.98.2Scan saved at 11:23:08 AM, on 10/24/2004Platform: Windows ME (Win9x 4.90.3000)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)Running processes:C:\WINDOWS\SYSTEM\KERNEL32.DLLC:\WINDOWS\SYSTEM\MSGSRV32.EXEC:\WINDOWS\SYSTEM\SPOOL32.EXEC:\WINDOWS\SYSTEM\MPREXE.EXEC:\WINDOWS\SYSTEM\MSTASK.EXEC:\WINDOWS\SYSTEM\STIMON.EXEC:\WINDOWS\SYSTEM\JAVADR.EXEC:\WINDOWS\D3LN.EXEC:\WINDOWS\IPUP.EXEC:\WINDOWS\IEME.EXEC:\WINDOWS\MSRX32.EXEC:\WINDOWS\SYSTEM\mmtask.tskC:\WINDOWS\EXPLORER.EXEC:\WINDOWS\SYSTEM\SYSTRAY.EXEC:\PROGRAM FILES\ADAPTEC\DIRECTCD\DIRECTCD.EXEC:\WINDOWS\LOADQM.EXEC:\WINDOWS\SYSTEM\USBMONIT.EXEC:\WINDOWS\SYSTEM\QTTASK.EXEC:\PROGRAM FILES\COMMON FILES\KODAK\KODAK_DR\KODAKCCS.EXEC:\WINDOWS\SYSTEM\WMIEXE.EXEC:\WINDOWS\SYSTEM\HPZTSB04.EXEC:\WINDOWS\SYSTEM\HPHMON03.EXEC:\WINDOWS\SYSTEM\APPZP32.EXEC:\PROGRAM FILES\CYBERMEDIA\CMAGENT.EXEC:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXEC:\WINDOWS\SYSTEM\TKCYYIO.EXEC:\PROGRAM FI... Read more

Answer:Problem: Home Search Assistant, Shopping wizard

btt

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Hey guys.....................I have recently encountered CWS home search assistant in spyware doctor and as you already know Im sure........it wont remove it. Ive ran all the scans with the CW and Home search programs includding CWShredder, virus scans, asquared, adaware, spybot,ect, ect. My problem is...........I followed the guide to removing it and when I get to the part where you look for bogus network processes.......I dont find anything. I saw names of newtork service programs that were similar but not exact, so I ran the "get active services" file to see which were bogus and which werent, and all of them came back without the funny characters following the name that are supposed to differentiate the bogus service from the real service. What should I do now? Do I continue with the removal guide even though I can find bogus network service names? This is what I came up with:These are the Current Active Services: Adobe Active File Monitor V4: AdobeActiveFileMonitor4.0C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe Application Layer Gateway Service: ALGC:\WINDOWS\System32\alg.exe Windows Audio: AudioSrvC:\WINDOWS\System32\svchost.exe -k netsvcs Computer Browser: BrowserC:\WINDOWS\System32\svchost.exe -k netsvcs Cryptographic Services: CryptSvcC:\WINDOWS\system32\svchost.exe -k netsvcs DHCP Client: DhcpC:\WINDOWS\System32\svchost.exe -k... Read more

Answer:Cws Home Search Assistant Removal..........tutorial Problem

Anyone out there?

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When i run this intel integrator assistant (IIA) on my mobo dp55wb it shows me Error:This motherboard is not supported by IIA.
jus a week back i had updated my bios and my bios boot splash screen with this software and now its tellin me that that this is not suppported...now wat can be the problem with this

even i did a manual bios update but still the same error

i am on win7x64 ultimate

Answer:Bizzare Problem with intel DP55WB and Intel integrator Assistant

how to remove all the threads ,links of an installed component, even from the reg and other locations..any nice recommended software .??

1 more replies
Relevance 37.31%

Hello, please help, this is really bugging me.

Office 2000 works absolutely fine for quite a while, and then all of a sudden...

When I click on the Office Assistant button or try to use a wizard I get this error message:

There was a problem starting the Office Assistant. Would you like to try reinstalling it?

This happens across all Office apps, and just happened out of the blue, one day, I have no idea why!

I noticed the Office Assistant wasn't coming up, and click on it, then got these problems.

When I click yes to the error, it does try to reinstall, but in the end gives me another message:

The Office Assistant could not be started. Please repair the Assistant by running Office 2000 setup and selecting "Repair Office 2000".

I then try this to no avail. Also I have looked on Microsoft support and have overwritten my oleaut32.dll file, then reinstalled Office as suggested, no improvement. Also tried to set the Office Assistant to run from my computer instead of CD-ROM as shown in another Microsoft support artice, but it was already set to run from my computer, so Office Assistant still doesn't work!!!

Any help would be most appreciated.

Thanks guys, love this forum.
 

Answer:Office Assistant Problem - All Office 2000 Applications

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Relevance 36.9%

Hi. Sorry to bother you for help, as I have read previous posts related to this particular topic, but I still cannot find a proper solution to rid this computer of Search Assistant. I have tried all the "easy" ways such as Ad-aware, CWShredder, Spybot and Spy Sweeper as well. Yet, I still get a search bar when I start IE. More annoyingly, I have Spybot-SD Resident on as well. This is not really a problem but Search Assistant constantly changes registry values and I have to approve or disapprove of them. I know there is a "remember this setting" option. However, the values differ every time!

The following is the log from HijackThis:

Logfile of HijackThis v1.98.0
Scan saved at 1:33:39 PM, on 7/29/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC1.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program File... Read more

Answer:Search Assistant not being "Assistant" at all

Open hijack this, scan, check off these..

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://searchweb2.com/passthrough/i...p://about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.lhysnycmbmjjujeirvgabmny...qr928nqwv_.html
O3 - Toolbar: (no name) - {218679B1-863F-3879-631A-FD3131CBDFED} - (no file)

Do you know what this is?
O4 - HKLM\..\Run: [byysXs] C:\docume~1\owner\locals~1\temp\byysXs.exe

Please scan with housecall anitivirus..
http://housecall.trendmicro.com/
 

1 more replies
Relevance 35.67%
Question: amazon.com

why cant i connect to amazon.com but i can connect to other sites?
 

Answer:amazon.com

Are you typing in www.amazon.com ? The complete URL is:

http://www.amazon.com/

Rosie
 

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recently had this message on Amazon

Supported Browsers
There has been a serious vulnerability disclosed in version 3.0 of the SSL protocol. It's no longer considered safe to use. We'll no longer support this legacy protocol as of 1 November 2014.

What can I do to get round this problem - I tried to upgrade to ie 11 but that is not possible and trying to upgrade to 8.1 also doesn't work well (my download speed from Tiscali is only 1/2 meg!! and the download is 3.6 GB!

any suggestions? and what exactly is the problem amazon are referring to?
 

Answer:amazon and ie 10 on win 8

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Alright, I'm not exactly sure what the problem is. My first guess is I can't enable secure transactions on my wireless network (Linksys).

When I try to buy something on Amazon the site stalls for a sec then it doesn't come up even when I refresh.

Next I try to change the password on my AIM account, that doesn't work either. Or when I try to register a AOL name it doesn't display also.

I am using Internet Explorer v6.026 and Windows XP Home Edition. Linksys 2.0 Ghz wireless router. I also have a problem direct connecting on AIM 5.0, it says I'm behind a firewall, so I go to properties on my wireless network and I go to the advanced tab and it says "Windows can not display the properties of this connection. The Windows Management Instrumentation might be corrupted." Then it says try system restore. And I don't have any restore points, so as hard as this problem might seem, please try and help me. I want my stuff to work.

I think I have to enable secure transactions or take off firewall or something else, not sure.

Thanks for your time.

Here's a URL I can't access: http://aim.aol.com/redirects/password/change_password.adp?ScreenName=rokslow&CCode=US
 

Answer:I can't use Amazon or AOL.

Keep in mind I can't find my windows disk to repair the corruption. And try to keep it simple for me, thanks.
 

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Question: Amazon help

I've looked all over Amazon (UK & US) for the answer to this. What code do I add to an Amazon banner link to open the link in new window?This is the main part of the code:amazon,co,uk/e/cm?t=my id-21&o=2&p=26&l=ur1&category=pcvideogames&banner=1EZH10GZG35XXVXEHQ02&f=ifrI've tried target blank on the end but no joy.

Answer:Amazon help

click hereinfo here, hope its what you need..

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Question: Help with amazon

Using IE6, my computer will not allow me to go to www.amazon.com. Interestingly, I can get there as long as I dont use the www prefix. Also, once I get there, I cannot navigate to any other website. i have checked for blocked sites etc and there are none. Does anyone know what I can do to stop this. I can get on any other website except amazon. Thanks for the help.

Bob
 

Answer:Help with amazon

you need to check for browser hijackers or diverters,use adaware se personnel
http://www.recommended-download.com/ad-aware/?gclid=CLjLsu_ClYkCFRx6EAodKEsY7g
 

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I have a strange problem. OR, Maybe it's just strange to me. Of all the sites we visit, our computer won't go to Amazon.com. Well, it will go there at first. Then when I click on a second item I get a popup at the bottom of the screen that says "Do you want to open or save ref=pd_sim_sbs_auto_2 from www.amazon.com?" Also, "ref=pd_sim_sbs_auto_2" and "www.amazon.com" is in BOLD print. To the right of that, in the same box are buttons to "Open" "Save" or "Cancel". This started a couple of days ago and to my knowledge only happens on Amazon. Amazon customer service told me by phone that they are not having any technical problems. Thank you in advance for any help. BTW- Don't worry about offending me by treating me as if I'm computer ignorant, because I am computer ignorant Tim

Answer:Can't go to Amazon- @#$%^&*

Hello, not sure what that is??Change your DNS Servers: Go to > Run... and in the open box, type: cmdPress OK or Hit Enter.At the command prompt, type or copy/paste: ipconfig /flushdnsHit Enter.You will get a confirmation that the flush was successful.Close the command box.Then Clear the web browser's cacheIf it still exixts..Run TFC by OT (Temp File Cleaner)Please download TFC by Old Timer and save it to your desktop. alternate download linkSave any unsaved work. TFC will close ALL open programs including your browser! Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator. Click the Start button to begin the cleaning process and let it run uninterrupted to completion. Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.Next run MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet and double-click on the rename... Read more

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Hi,
New here and was not sure just where this question should be.
Whenever I look at anything on Amazon, for weeks afterward on every site I visit, there is Amazon's ad with a big picture of whatever product I had looked at.
This wouldn't bother me most times, except this is a family computer and it is impossible to keep gift ideas a secret when Amazon emblazons them onto every site anyone looks at.
Is there any way I can stop Amazon following me everywhere I go ?
Thanks for reading.
 

Answer:Amazon following me everywhere.

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Question: Amazon.co.uk

hello guyswas wonder if anyone know any contact details like email or telephone number that amazon.co.uk has?i been looking at their site and it seems that it just keeps taking me around in circles. I need to contact them because my order still not arrived yet. Order on May 13th and there was stock in. thanks

Answer:Amazon.co.uk

click here

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Question: www.amazon.com

I was wondering if amazon.com was Canada or USA?

Answer:www.amazon.com

I believe that you can go to amazon.com amazon.ca amazon.co.uk and others.

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Question: amazon

I would like to order something off Amazon. I did have an account once. I told them I no longer wanted an account but it still accepts my email and password, I went ahead to order something, when it came to pay I had to click on payment method. but it wouldn't work.I was wondering if I told you what I wanted would you buy it for me;-)).Do I have to put my card info in again?

Answer:amazon

Best to phone or email Amazon.

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Question: amazon

I am a regular customer at amazon,but for no apparent reason everytime I try to use the secure server to order or check my account I get an error page.I have contacted amazon they say the problem is mine and to complex for them to offer any help.It seems I a can no longer order from amazonI wonder if anyone else has had this problemTanks

Answer:amazon

just placed my order with them, and all is well...

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Question: Amazon.co.uk

Hi Everyone :)For a while now, my hubby has been unable to access the Amazon.co.uk site on his computer. It is a Pentium 111, using Windows 98. When he tries, all he gets his the headings at the top of the page in a horizontal line, but nothing underneath. When he clicks on a heading, music for instance, it takes him to the music page, but again, only the headings at the top come up and nothing underneath. Same goes for a particular search request.My hubby thought maybe it was because his computer/browser was old, but he can get on other sites no problem, play.com, hmv.co.uk, etc. He does have Zonealarm installed, but if it was that, wouldn't it stop him going on all the other sites, too?He would email Amazon's customer service people, but the site won't bring up the contact email or anthing else except the headings at the top.Any ideas as to what is going on?Michelle

Answer:Amazon.co.uk

Me again :)One thing I forget to mention is that this all seemed to start when Amazon suddenly started letting you 'search inside' books, etc.Michelle

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Question: Amazon

Lately I can't open Amazon page, blank page with "Diagnose connection problems".Everything else openning OK.Any ideas?

Answer:Amazon

Works fine here. Are you still having this problem?

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Question: Only Amazon.com

I can access every site on the internet except Amazon.com. WHY???? Pleaassseee Help!
 

Answer:Only Amazon.com

Are you typing Amazon.com into a web browser, or clicking on a saved favorite link?
 

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Question: looking for amazon

hi there all i was browsing the net for a game i think is called "Amazon" its an old game. its in the genre of the myst games, where they use prerendered graphics with a 360 degree camera. all ive found are some other boguss games with the same name. if you know where i can find this game please reply 

Answer:looking for amazon

this is the closest thing to what you are describing that i could find.http://www.play.com/Games/PC/4-/2557760/Amazon-Guardians-of-Eden/Product.htmlhope it helpsoh and found this toohttp://www.bigfishgames.com/download-games/3483/hidden-expedition-amazon-game/index.html?afcode=afc2e49bab7d&src=bfgppcgoogwshxam&sem=usgoogwshxam&kw=amazon%20game&adid=2882409974

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Question: www.amazon.co.uk

Wonder what's happening... amazon seems to be down.Http/1.1 Service Unavailable

Answer:www.amazon.co.uk

I was just coming on here to ask about that - not just me then?Sheila

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Question: amazon

i need help
everytime i press alink it is mooving to apage of amazone.com banners
itried adware anf spyboot
please help
thanks yossi
 

Answer:amazon

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Question: IE9 and amazon MP3

I'm using IE9 in Windows Vista H.P. The last couple of weeks when I try to download an MP3 off Amazon, it fails every time. It will load in the Cloud player but won't download from there. India C.S says there is nothing they can do because it's a local file error. Also, some of the music I have downloaded from Amazon has disappeared. iTunes works fine, although can't figure out how to get that music to Windows Media Player. Is it the browser? It has been working up until now. Any ideas?                                                           Jim

Answer:IE9 and amazon MP3

I just purchased music from Amazon for the first time and downloaded it via IE9.  Since it worked for me, I don't know what your problem is.  I'm under the impression the amazon downloader uses Java.  Do you have Java installed and is it updated?  I just got a Java update today; it's Version 7 Update 5.   And, do you have the Amazon MP3 Downloader installed?  Do you see it in your Programs menu? Have you made any changes to your system since the last time you were able to download music? Do you have any other browser installed?  If so, try using it to download music.

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Question: new Amazon app?

Did anyone notice there is a new Amazon app for W10 and Mobile? I had the old app, tried to use it and got an error message. Then I was goofing around and noticed that there was a completely new app on the Windows store. If you have the old app that was discontinued (the one that came stock with W10 install I believe) it will not update to the new app. You have to do a fresh search on the store and install the new app. Hope its not a fake.

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Question: Amazon

A lot of moans and complaints aainst firms, but on Saturday night I ordered a new PSU from Amazon, even though I wanted it asp I decided to go for the 3-5 day free delivery, so well done Amazon as I received it this morning. Also I always thought it was my g/card that was loud(fan)but it was the PSU fan.

Answer:Amazon

I thought I had out this in consumerwatch.

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Has anyone else been experiencing a problem with not being able to log into Amazon.com? after attempting to log in, there is a 2nd log in screen which is asking me to enter my personal/sensitive info (this is other than my email address and password). I have never seen, nor had to enter this, before.
On Amazon's 2nd log in screen, I see this:
"We haven't seen you using this device before. To help protect your account, we just want to make sure it's really you". I have been using the same computer since 2012, so it does not make any sense for me to be seeing that message. and how does Amazon know what I am using anyway? I thought this might be a scam or a hacker ploy, so I ran 6 different anti-virus/trojan/malware/spyware programs (one of which took over 3 hours to run), but none of those found anything in my system (unless the virus is buried down so deep that it can't be found). Amazon is the only site that I can not log into. I am experiencing this problem through Firefox and Internet Explorer, but I also downloaded and installed Opera and Google Chrome just as tests to see if I were to have the same problem, and I did.
I have contacted Amazon 4 times, but the answers I received did not provide any help at all (they were mostly a non sequitur answer).
Am I the ONLY person on earth who is seeing that message? I am at my wits end and do not know what to do (I don't want to buy yet another pc to resolve the issue. plus, it may not resolve it... Read more

Answer:Anyone else not able to log into Amazon.com?

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On this desktop, HP, XP pro, I cannot connect with amazon.com. It is the only site thus far that I can't connect with. I have no problem connecting when using my laptop. Here is what I get using tracert.
Thanks for the help,
Phil
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Administrator>tracert amazon.com
Tracing route to amazon.com [72.21.210.250]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.1
2 34 ms 85 ms 28 ms L100.TAMPFL-DSL-02.verizon-gni.net [71.98.160.1]
3 23 ms 22 ms 23 ms P2-3.TAMPFL-LCR-02.verizon-gni.net [130.81.34.15
0]
4 24 ms 24 ms 24 ms so-7-2-0-0.TPA01-BB-RTR2.verizon-gni.net [130.81
.28.237]
5 40 ms 42 ms 40 ms ge-1-0-0-0.ATL01-BB-RTR2.verizon-gni.net [130.81
.17.48]
6 43 ms 41 ms 41 ms 0.ge-7-1-0.XT2.ATL4.ALTER.NET [152.63.81.1]
7 40 ms 41 ms 41 ms 0.so-7-0-0.BR1.ATL4.ALTER.NET [152.63.86.173]
8 41 ms 40 ms 40 ms 204.255.169.226
9 40 ms 41 ms 41 ms atl-core-02.inet.qwest.net [205.171.21.45]
10 62 ms 61 ms 61 ms dca-edge-18.inet.qwest.net [67.14.36.2]
11 * * * Request timed out.
12 * * * Request timed out.
13 * *
 

Answer:can't get amazon.com

That's a normal trace to Amazon, I get the exact same thing after the 67.14.36.2 node.

I have to believe this is a firewall or filter list on that machine blocking Amazon.
 

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I was browsing Amazon (looking for xmas presents) and suddenly my antivirus displayed the following msg "IP-BLOCK 54.230.11.115 (Type: outgoing, Port: 57120, Process: iexplore.exe)" . From what I gathered by searching the net for the above IP looks like it belongs to Amazon but at the same time I never encountered any warning by browsing the site..Can anyone confirm it does indeed belong to Amazon and I got nothing to worry?

Is it a false positive or I really should format?

i'm using malwarebytes pro AV
 

Answer:is this really Amazon?

false probably
 

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Folks...As heading really...It's 20:45 on a Sunday evening and I can't get on to Amazon.co.ukDifferent browsers produce the same result; Nothing.Is it just me?Thanks,Regards,Simsy

Answer:Can't get on to Amazon.. just me?

Yes, seems down here. I was browsing there only a few minutes ago. Wonder if the Christmas shoppers have overloaded it & sent it crashing.Btw, you can check if any site is down or if it's just you at click here. G

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Question: Amazon.co.uk

Anyone having problems connection to click here - I can't get connected...

Answer:Amazon.co.uk

just tried it no problem

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Kindle Support Phone Number
{<{1-888-811-4532}>}


Amazon Kindle Customer Service
{<{1-888-811-4532}>}


kindle helpline
{<{1-888-811-4532}>}


Kindle Customer Service Number
{<{1-888-811-4532}>}


kindle fire tech support
{<{1-888-811-4532}>}


amazon kindle help
{<{1-888-811-4532}>}


kindle fire customer service
{<{1-888-811-4532}>}


kindle customer support
{<{1-888-811-4532}>}


Kindle Help Phone Number
{<{1-888-811-4532}>}


kindle help
{<{1-888-811-4532}>}


Kindle Customer Service Phone Number
{<{1-888-811-4532}>}


kindle tech support
{<{1-888-811-4532}>}


kindle fire helpline
{<{1-888-811-4532}>}


kindle support number
{<{1-888-811-4532}>}


kindle technical support
{<{1-888-811-4532}>}


kindle contact number
{<{1-888-811-4532}>}


Kindle Tech Support Number
{<{1-888-811-4532}>}


kindle fire support number
{<{1-888-811-4532}>}


Kindle Customer Support Number
{<{1-888-811-4532}>}


Amazon Kindle Customer Service Phone Number
{<{1-888-811-4532}>}

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Question: Amazon Echo Dot

Hope I'm posting this in the right place.. I am thinking of getting an Echo Dot. However, I have been reading that a lot of people are having a problem connecting it to their internet. (just get a white screen) It says it needs 2.4 to 5 GHz to run. Has anyone had any experience of using the Dot or know anything about it and why some people are having problems connecting it please?
 

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Vista and Office 2007 store just went live (I think "just" haven't seen it before)

http://www.amazon.com/gp/browse.htm...=1168450365/ref=tr_293971/102-1412884-8895345

Vista Ultimate for $379.99, twenty bucks off retail. Pre-orders available.

And if you REALLY love Microsoft (please don't snicker ) you can get a version autographed by Bill himself....
http://www.amazon.com/gp/product/B000M2WPIQ/ref=amb_link_4123912_1/102-1412884-8895345
 

Answer:Vista now available on Amazon.com

You just KNOW you want a signature edition
 

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Question: Email Amazon

Let's all spend 3 or 4 minutes and email Amazon to bring out a Universal Windows App. for amozon prime. If 500 thousand or even a million emailed then they would know that there is a demand for that service.
We as Windows supports have power if we act as one voice to demand a WUA for any particular service, there more and likely make one. Imagine if all the windows OS users demand apps from You Tube. That's millions of emails!
So let's make a list of companies that you want all of use to email. Let's work together and get UWA, let's help close the app gap.
Posted via the Windows Central App for Android

Answer:Email Amazon

Originally Posted by charlie2128 Posted via the Windows Central App for Android I would have thought you would use the Windows version of the app at least!

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Hi,
I've encounter a strange behavior in the last month - I can't reach www.amazon.com on my computer. All other websites seem to be working fine, and amazon.com works well on other devices in my home network. What could be the cause? I've attached a tracert output for www.amazon.com
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

tracert www.amazon.com

Tracing route to www.amazon.com [38.68.16.38]
over a maximum of 30 hops:

1 7 ms 2 ms 2 ms 192.168.1.1
2 9 ms 9 ms 10 ms 10.16.128.1
3 13 ms 24 ms 14 ms bzq-179-162-202.pop.bezeqint.net [212.179.162.202]
4 18 ms 14 ms 19 ms bzq-162-201.pop.bezeqint.net [212.179.162.201]
5 15 ms 15 ms 13 ms bzq-25-82-86.cust.bezeqint.net [212.25.82.86]
6 15 ms 13 ms 12 ms bzq-25-77-10.cust.bezeqint.net [212.25.77.10]
7 15 ms 14 ms 14 ms bzq-219-189-90.cablep.bezeqint.net [62.219.189.90]
8 71 ms 53 ms 53 ms 213.242.116.129
9 62 ms 63 ms 64 ms ae-3-80.edge5.Paris1.Level3.net [4.69.168.136]
10 65 ms 63 ms 62 ms ae-3-80.edge5.Paris1.Level3.net [4.69.168.136]
11 71 ms 68 ms 70 ms 213.242.121.150
12 183 ms 184 ms 184 ms queryfoundry.te5-13.br02.dal01.pccwbtn.net [63.218.23.66]
13 * * * Request timed out.
14 191 ms 188 ms 186 ms 38-16-68-38-static.reverse.queryfoundry.net [38.68.16.38]

Trace complete.

Any Advice? Thanks!

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz, Intel64 Family ... Read more

Answer:can't reach www.amazon.com

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