Computer Support Forum

X1 Carbon 5th Generation problem with Thunderbolt 3 dock

Question: X1 Carbon 5th Generation problem with Thunderbolt 3 dock

Hello everybody, We have purchased the X1 Carbon 5th Gen Laptop, which by the way is a great piece of hardware, with Thunderbolt 3 dock. The problem: the laptop does not recognize the dock. other laptop (identical with the problematic one, works perfectly... Any sugestions?

More replies
Relevance 100%
Preferred Solution: X1 Carbon 5th Generation problem with Thunderbolt 3 dock

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Relevance 98.89%

Hello everybody, We have purchased the X1 Carbon 5th Gen Laptop, which by the way is a great piece of hardware, with Thunderbolt 3 dock.  The problem: the laptop does not recognize the dock. other laptop (identical with the problematic one, works perfectly... Any sugestions?













Solved!

Go to Solution.

Answer:X1 Carbon 5th Generation problem with Thunderbolt 3 dock

There are BIOS settings related to Thunderbolt (in the "Config" menu of BIOS setup), are these settings configured identically on both ThinkPads?  As an experiment, try setting the security level to "No Security" and see if you can get it working that way...
 
Same BIOS version on both ThinkPads?

3 more replies
Relevance 89.03%

Machine model: 20HRCT01WW At seemingly random intervals the Dock stops working (for USB perphirals) and my wife has to move keyboard/mouse to the machine itself - defeating the purpose of a very expensive dock. Machine is fully up to date the current version of windows and all drivers (including the Thunderbolt dock). I would report this directly to support but Lenovo it won't allow to me register my wife's X1 with my account inspite of the fact that I'm the one who ordered it. Ugh. ThanksMark Levison

More replies
Relevance 87.87%

Hello everyone, I am new to this forum and have a problem regarding setting up 4k displays:Equipment: Thinkpad x1 carbon 2017 (5 gen) with wqhd, thunderbolt 3 dock, 2 4k samsung displayshttps://support.lenovo.com/de/en/solutions/pd029622This is my target setup:1. 4k display at 60 hz connected via dock at dp1 (display port)2. 4k display at 60 hz connected via dock at dp2(ideall: 3. x1 carbon wqhd internal display on) My problem is that the second 4k display (a Samsung TV) did not connect when I connected it via the dock (picture shortly present, then goes away again, when trying again no picture at all). However it works (all 3 displays on) when I connect 2. via the hdmi connector directly at the laptop. Hence: is there any way to get it working like in my target setup? Thank you very much for your suggestions and ideas!Besterev

More replies
Relevance 93.07%

I recently purchased the X1 CRBON 5TH Gen (2017)...type 20HR plus a thunderbolt dock.I connected them together with a Dell 28" 4K (@30Hz) screen (p2815q) connected through DisplayPort from the dock, plus a Microsoft keyboard and Jabra 510 USB speakerphone.Using the Windows 10 stock image from Lenovo, plus Office 2016, Chrome, Visual Studio, Skype,  and various other apps (putty, RDP, SAP GUI, others) the video performance was atrociously bad. Alt-Tab, which I use heavily would take 3-4 seconds to respond, switching between applications, Windows would freeze and sometimes crash, I would often get blank or black windows in Chrome and Office. This was on the embedded Thinkpad screen as well as the external monitor.I ensured Windows Update was up to date, as well as Bios, Drivers etc through the Lenovo companion app. So...I dove into the BIOS and voila! There is a switch that lets me change the Video memory from 256 to 512 MB allocated!I went to change it, and it would not change until I changed the setting:BIOS > Config > Thunderbolt 3 > Security Level = from "User Authority" to "DisplayPort and USB"I switched that setting, and then set my video memory to 512 MB, rebooted and voila! Problem solved. I worked that way for a little while, took it into my office and plugged it back into my Thunderbolt 3 dock and while my video and LAN connections worked...my wireless keyboard (USB dongle), and Jabra 510 did not. Curious. I r... Read more

More replies
Relevance 93.07%

Just got purchased the x1 carbon 5th gen along with the Thunderbolt 3 dock.  However, the dock will not charge the laptop.  Every time I get the error message "The dock is not supplying enough power to your computer.  Please use the ac power adapter that came with the dock".  I am, in fact, using the ac adapter that came with the docking station.  I have updated the bios as well as all of the other recommended updates and still get the same error message.  Does anyone have a solution?













Solved!

Go to Solution.

Answer:Thunderbolt 3 dock will not charge X1 Carbon 5th Gen

I have the same problem.  I have not updated bios or anything.  just got docking station yesterday.  only other items plugged into docking station are 2 displayport connected monitors (which are separately powered). 

6 more replies
Relevance 92.25%

I have a bug that is fairly repeatable where when my laptop goes to sleep, the USB ports on the Thunderbolt 3 dock are not active when I wake the computer up. I can unplug the TB3 cable and plug it back in to regain access to the ports. Where can I report this issue?

More replies
Relevance 91.02%

Hello Everyone, I am new here so please go easy on me.I just bought and X1 Carbon 5th Gen laptop c/w Thunderbolt 3.0 docking station.The problem that I have is that the docking station won't recognise any of the external screens that are connected.I am using two Acer screens (one is connected using HDMI port on the dock and the other one uisng Display port).I have tried by connecting just one screen but nothing.I can see that Thunderbolt software is installed and its connected to my laptop.The laptop will charge through the docking station and also the wireless mouse and keyboard will work fine through the dock.Lenovo recommended that i should update my drivers.So I installed Lenovo Companion from Windows store. But it won't update my system. After clicking on System Update, I will get an error message saying "There is a problem in reteriving new updates for your system.Please try again later".Hence I downloaded all the drivers from support website and installed them manually but my docking station is still not working with the external monitors.The monitors works fine when connected directly to the laptop using the HDMI cable. Thanks in advance for your help.

More replies
Relevance 90.2%

Received the Thunderbolt 3 dock today, though the display works fine, the dock/laptop won't recognize any external USB devices such as mouse. keyboard, webcam, etc. I tried installing the latest drivers to no avail, from: https://support.lenovo.com/us/en/solutions/acc100356 Anyone else havign this issue?  

More replies
Relevance 75.85%

Hello all, i have the following problem at any X1 4th generation we are using at our company:if you connect the X1 with the OneLink+ always you can see the that "ThinkPad OneLink Plus Dock Audio" is marked with a yellow ! and if you click on properties you can see that the driver is not digitally signed.As i have tried the latest driver and also the latest firmware at the moment i don't have any idea what to do.If i start the system using the F8 key and choosing "Disable Driver Signature Enforcement" it will be shown without the yellow ! but after a restart the ! appears again...Using "gpedit.msc" and switching off to check the digital signature is not an option...And the second problem is that if you use the 3.5 plug at the OneLink+ audio does not work with a headset - if you use the 3.5 plug at the X1 it works...Does anybody have the same problems? I have this on every X1 used with the OneLink+ Dock...Any suggestions - or solutions?Many thanks in advance! Scotty

More replies
Relevance 75.85%

hey all,  the connection about notebook and thunderbolt didn't recognize properly. it's not a question about missing drivers or firmware. if i work in the office everything is fine. let explain the situation. configuration:zbook 15 g3, thunderbolt 3 Dock, Screen Z24n linked with display port cable, keyboard und else are connected to the docking. normally, when i come to work to the office i start up with pushing the power-on button on the thunderbolt Dock and everthing work fine. the os is starting, my screen goes on, keyboard and mouse etc. is working. Ok, no problem if all components is fixed installed on the office. if i leave the office with the notebook and work offline, there is also no problem with it. now, when i came back to the office and connect again with the dock (power, usb-c) and push the power button on the dock to start windows 10, i did't get a screen on Z24n after that. i just wait and wait, but no screen on the Z24n to logon. i opened the notebook cover and saw the windows came up properly with the logon screen. after that i closed the cover and unplug/plug the Docking cable again. about 15 seconds later the screen came up (Z24n) with the windows logon image. my assessment: the recognition about dock/notebook failed after offline working. this occurs only if i start the notebook without connection to the dock. i cant localize the problem till weeks. thanks for any helprobert

More replies
Relevance 75.03%

On my first generation x1 carbon, I am able to use my trackpoint's press-to-click feature on Windows 8.1. I recently bought 3rd generation x1 carbon, but the Ultranav tab in the mouse setting has been changed to trackpad tab and it does not have press-to-click feature at all!! It's same windows 8.1.. I am not sure what the problem is. Could anyone help??

Answer:X1 carbon 3rd generation trackpoint press-to-click problem

i got the same issue. and i contact a engineer from Lenovo, who told me there no press-to-select function on thinkpad x1 carbon 3rd. ridiculous!

1 more replies
Relevance 75.03%

Hi everyone.  Got my brand new 5th Gen X1 Carbon a week ago.  Was working fine, until an extremely annoying issue popped up with the keyboard this morning.  The letter "k" keeps appearing at random when I use the laptop's keyboard. I can hardly type, as random "k"s keep appearing.  It's driving me crazy. The k's appear when I do not press any key on the laptop, but the issue is worst when I'm typing away using other keys. If I apply the lightest pressure on the k key, I can activate it.        This issue is resolved if I keep the laptop's lid closed, using an external keyboard and monitor.    I would greatly appreciate any help resolving issue.  I have already tried unistalling the keyboard from Device Manager and restarting.  

More replies
Relevance 67.65%

To back up Dell-Brian B's threads you can find all the available Dell documents for the Dell Dock and Dell Thunderbolt Dock here. 
TB

More replies
Relevance 67.24%

Hello fellow users / Lenovo, In our office we have several X1 Carbons and several ThinkPad USB 3.0 Docks (0A33970) located all over the office. We typically bring our X1 Carbons around and use each other's Dock during the course of work. However, we recently face a problem with the Ethernet interface not working with other Docks, other than the Dock that the driver was installed with. Using other Docks, the Ethernet interface comes up as a generic Ethernet device with a yellow warning triangle inside Control Panel. Using the Dock that the driver was installed with, the Ethernet device works as normal. It should be pretty easy to replicate this behaviour, just get an X1 Carbon (fresh, Windows 8.1) and connect a USB 3.0 Dock to it, and install appropriate drivers.Verify that the Ethernet port works correctly. Next, disconnect the Dock and connect another Dock to the X1 Carbon. Observe that the Ethernet interface does not work, and see the yellow warning triangle icon under Control Panel. Uninstalling and Reinstalling the drivers with the new Dock doesn't work either. Only the Dock that the driver was originally installed with will work.

Answer:X1 Carbon / ThinkPad USB 3.0 Dock: Issues with connecting with more than one Dock

Need a resolution on this, anyone?

3 more replies
Relevance 66.42%
Question: thunderbolt dock

HP ZBook Dock with Thunderbolt 3 usb device issues. USB Keyboard randomly sends a stream of a repeated character.  I will be typing and mid worrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr d will get results like in the word above.  The inverse happens alot too, were it just drops a few characters i have typed. USB Mouse lag is horrible. Both devices will stop functioning, need to reboot the dock to recover them. Any one have any suggestions or which drivers are the most stable?

Answer:thunderbolt dock

#HPExpertDayYou will have to update BIOS/Firmware if any. Install the docking station drivers. Try using a different keyboard, if the issue stops then issue was with keyboard.http://support.hp.com/us-en/document/bph07165

5 more replies
Relevance 66.42%

Hello all, Not sure if this has been discussed , but will Lenovo have another generation of the X1 carbon or is this year's 4th the last ?I am dating whether to get the t460s or the x1 carbon thxJR

More replies
Relevance 66.01%

Hi all, We can't get Wake On Lan to work thorugh the new ThinkPad OneLink Pro Dock. We are using the brand new X1 Carbon Type 20A7, which I believe is G2 of the Carbon. We have enabled WOL in BIOS and updated to newset BIOS. Anything else to do, or is it just not supported?  Thanks Kristian

More replies
Relevance 65.6%

Love the concept of the thunderbolt 3 dock, can't fathom how it was designed though.  On my zBook 15 G3, the power and thunderbolt ports are on the right side of the laptop.  The dock has the cable port on the left rear side, completely crossing over all the ports when you put the dock on a desk with the back facing away from  you.  Then they ship a cable that is barely long enough to put the dock directly behind the laptop and connect it.   Where do I buy a longer cable HP, please!

More replies
Relevance 65.6%

Hi,I have a Thinkpad P50 and today my Dell Thunderbolt Dock arrived.Unfortunately, it doesn't work  (= it is not recognized in any way), although Dell specifically says that the dock also works with non-Dell Thunderbolt 3 machines. I have installed the Thunderbolt software from the P50's driver site and updated to BIOS 1.17.Lenovo released an "Intel Alpine Ridge Thunderbolt Firmware" for the P70. But there's no such firmware update on the P50's site, just the Intel Thunderbolt Software from November.The 1.17 UEFI/BIOS Update says it fixed a Thunderbolt issue, but apparently not mine Has anyone ever gotten some Thunderbolt 3 device working on the P50? I just hope this will be fixed soon, because the Thunderbolt dock seems to be the only convenient way to drive three 4K displays with the P50 (2 via Thunderbolt 3, 1 via miniDP).  

Answer:P50: Thunderbolt 3 dock not recognized

What's the model number of the dock?  Thanks!

9 more replies
Relevance 65.6%

As the only docking solution available and moving from a more traditional dock, its less than suitable.  HP needs to make a longer cable and the end that connects to the laptop should be at a right angle.  The cable is so stiff and thick it takes nearly 4" to make the turn.  HP makes it impossible to find this out how long the cable is with out purchasing and at that point your stuck with it.  Hardly a customer satisfaction issue they should want to propigate!

More replies
Relevance 65.6%

Hi allWell we all now about the fan issue which is much better since the last BIOS update.Nevertheless I have sometimes fluctuation fan noise, although there is no load. This is mainly when the notebook is at the thunderbolt docking station.I found out, that as soon as I connect my notebook to the docking station more or less all app-processes suddenly move over and start running on the GPU. The CPU has virtually no load.Why do all processes start to run on GPU when the notebook is connected to the dock? Is this an issue or is there a good reason for this behaviour?My Notebook and Windos has the latest drivers/bios and updates installed.Regards,Sebastian

More replies
Relevance 65.6%

I want to buy the Lenovo Yoga 920 (i7 with 16 GB) and I?m used to work with 3 external full HD Monitors. Since it has 2 Thunderbolt ports, it looks like the Thunderbolt 3 Dock may work with the 920. However, it is not listed on the compability list for the dock. Therefore: are the dock and the 920 working together?  

More replies
Relevance 65.6%

I just picked up the TB3 dock and all seems to be working, however it is not charging my laptop using the included Thunderbolt/Power combo cable. The power light shows on the dock, and connected devices work on laptop, but no power. Any ideas?

More replies
Relevance 65.6%

Hi,
I've seen that the Thunderbolt TB15 Dock is not valaible anymore in Italy due to hw problems. Do you know if a new one is arriving?
Thanks

More replies
Relevance 65.6%

I have a new ZBook G3 17" with ThunderBolt 3 dock station.I have install my laptop with boot up finger&password protection.I have connect display, keyboard and mouse to this dock.Every time  I bootup, I have to open laptop to insert access data.This look like a stupid solution compare the old HP docking station that I have on my HP 8760W where dockingstation are working from first second and I can insert my access data (password) without opening lid.There are any solution to this problem ?I have also another problem. On the old PC was possible create a protected area of HD using a little part of it withHP ProtectTools. This SW is not possible to install on ZBook G3.I don't found any solution to create it. Only using Windows 10 (that I don't want to use) functionality.More we go on and worst SW/HW are delivery to user. AC

More replies
Relevance 65.6%

I have a Yoga 370 (Win10) and a Thunderbolt 3 dock & Thinkpad USB-C dock and i cannot get them to play nice. I am using the USB-C cord on both devices, it transmits video and power but not USB or Ethernet. I have downloaded drivers and firmware from Lenovo and still no luck, the computer does not see the dock BUT the video and power are there. I changed my BIOS settings per the firm ware update well and no luck. any help would be much appreciated!

More replies
Relevance 65.6%

https://support.lenovo.com/us/en/solutions/acc100356 Hello I have the new X1 carbon laptop (5th gen).  I also have two 24 in thinkview external monitors with hdmi/display port inputs. If I buy the above adapter will I be able to run the two external monitors in extended mode so I have can have three different screens  total (laptop screen, monitor_1, monitor_2)?  

More replies
Relevance 65.6%

So I have a Precision 5510 laptop with Xeon processor, no 4K screen.  My question is about this thunderbolt dock TB16.  I have one HDMI out and was asked if I can make that work on 3 external monitors.  None are 4K.  Is that possible?  Can it function as extended desktop, not duplicated? And if so, is that 3 external plus laptop? Or is the laptop screen on of the 3? 

Answer:Thunderbolt Dock & 3 Monitors

Depends on resolution - see this article for more information:
www.dell.com/.../SLN301105

1 more replies
Relevance 65.6%

I recently purchased a Dell Thunderbolt dock for my Precision 3520. I hooked up my Logitech universal receiver to the Thunderbolt dock. The mouse and keyboard have significant lags (the keyboard repeats itself periodically). As soon as I move the receiver back to the laptop, the lags disappear. The problem is so bad that the mouse and keyboard are basically unusable when plugged into the Thunderbolt dock.

Has anyone else experienced this issue with either a Dell or other brand Thunderbolt dock? Have you been able to resolve it?

Answer:Dell Thunderbolt Dock

The Thunderbolt is for displays and such, not for the keyboard or mouse. Having the USB-C ports there are for faster speeds to SSD's, etc.. You do not need it if you are not going to use 4K/UHD displays, which is what the technology ws created for.

Sometime soon USB may go away if Apple keeps pushing the Beige Box manufacturers to go that route, which will never happen, because the Beige Box manufacturers thought that Firewire was a joke and now we do not see it used much anymore.

As for lags, check the drivers and try to keep the Keyboard and mouse attached to the physical computer, not a dock that is used for 4k tv's.

more replies
Relevance 65.6%

Is the new ThinkPad Thunderbolt 3 Dock compatible with P50? Dock details page (https://pcsupport.lenovo.com/cz/en/solutions/acc100356) only list P51s, but not P50. But P50 claims support for Thunderbold 3. If yes,  can I connect Ethernet LAN over the dock? And what driver I need to install?    

More replies
Relevance 65.6%

My Carbon X1 3rd generation laptop has died. The support technician can't seem to fix it (despite trying two new motherboards). I need to get my files off the SSD (see photo), it is a Toshiba 256GB THNSFJ256GDNU. Does anyone know where I can get an adapter or something that I can use to retrieve my files?  Thanks!


























ssd.jpg ?810 KB

Answer:X1 Carbon 3rd generation SSD adapter?

I use something like this:
 
http://www.ebay.com/itm/USB-3-0-to-M-2-NGFF-PCI-E-SSD-Converter-Adapter-Enclosure-Case-B-M-B-M-Key-D...
 
I am not recommending a particular seller or product.  There are many similar products and sellers

1 more replies
Relevance 65.6%

Hey Folks I am having a few issues with my Lenovo X1 Carbon 2nd Generation (20A7006KAU) 1) I cannot install the Intel HD Graphics 4400 Driver via the Intel Website. It says that I have to use the Lenovo proprietary driver which is outdated and seems to be having issues with WiDi. Is there a way around this? or am I really stuck with the Lenovo driver only? 2) I cannot install WiDi - Intel claims that the device does not qualify for WiDi. Lenovo have a driver for Windows 8.1 64bit which says it is not designed for my system. If anyone could help that would be brilliant!

Answer:Lenovo X1 Carbon 2nd Generation

1) You can force the newer driver to install by using Device Manager and Have Disk. You'll get stuck at max brightness though.2) Don't really know about WiDi. Do you also have a supported Intel wireless card?

2 more replies
Relevance 65.6%

but i don't know what generation it is.

Answer:cam someone tell me what generation of x carbon i have? it say 20a7

Good day and welcome to the community.
 
20A7 (and 20A8) would be a 2nd generation Carbon.
Support pages: http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-...
 
Hope this helps.
Regards.

3 more replies
Relevance 65.6%

Hi, I just talked to custumer service and they said that Lenovo was working on a replacement part for the clunkpad with a trackpad with physical buttons for the trackpoint.  He could not say more.  Anyone has more news on this or did he just say that to get rid of me?

More replies
Relevance 65.6%

is this supported through USB-C/thunderbolt 3 to DisplayPort cable or does it need a docking station?

More replies
Relevance 65.6%

I have ordered a new  X1 Carbon (Type 20FB, 20FC) Laptop (ThinkPad) , and I also bought with it the Wigig Docking station. for somehow I can not see any application which supports it! My question is does my Laptop supports Wigig? and if yes which I asume; what are the applications I need to install in it? I have tried following the procedure in the maunal but with no luck! Thanks.

More replies
Relevance 65.6%

Hello I bought a keyboard protector online. But I received something smaller than my keyboard. I contacted the manufacturer and he told me that I ordered the US one.What I want to know is does UK keyboard and US keyboard have different sizes?Shouldn't the size be the same and the layout is the only difference? He refuses to refund it cause I ordered a wrong product. However, what I don't understand is the size was smaller.Eventhough its a US keyboard layout protector shouldn't if fit the size of the UK one? 

More replies
Relevance 65.6%

Hi Team,I am from Sri Lanka , Kindly can you pls let me know how i can buy thisThinkPad X1 Carbon 3rd Generation lap top. any lenovo official showroom in sri Lanka.Much appriciate your kind support and helpThank youRegards,Dilan .

More replies
Relevance 65.6%

Hi Customer has bought the New Gen 2 X1 Carbon Touch but wants to run Win 7Pro - but unit only comes with Win 8 - advice please.

Answer:X1 Carbon Generation 2 Touch

AFAIK all the X1C2 models that come with Win7 preinstalled all lack multi-touch hardware. I suspect that if you install Win7 on an X1C2 with a touch screen you'll lose the multi-touch features.

1 more replies
Relevance 65.6%

I have a W530 with 32GB of memory, sometimes use it with an external monitor.Almost 4 years old. Apart from screen size I'm wondering how the W530 compares with the latest X1 carbon? Thoughts?

More replies
Relevance 65.6%

Hi,
I have just been handed a Lenovo X1 Carbon laptop.  Unfortunately someone has had the SSD away so I am now struggling to find out which SSD I need, and which generation of the X1 I have.
 
Its the i5.   At the moment I dont have access to the serial and model number (in the office), however I do have the below pic of the motherboard.   I have a feeling this is a Gen 1 Carbon, but am hoping some of the experts out there might be able to clarify:
 
Link to image
 
Moderator note: large image(s) converted to link(s):  About Posting Pictures In The Forums
 

Answer:Identify X1 Carbon Generation

As I see a mPCIe WWAN card (Ericsson H5321gw) and an SD card reader on your picture, I think it's the first generation of the X1 Carbon.As the SSDs with a proprietary connector Lenovo used are quite expensive, you may use an M.2 SATA SSD with a length of 42mm with the following adapter:http://www.ebay.com/itm/M-2-NGFF-SSD-to-26-Pin-Adapter-for-Lenovo-X1-Carbon-Ultrabook-/291222282236?...

3 more replies
Relevance 65.19%

CES 2017 reveals new generation of X1 products. I noticed new X1 laptops abandoned onelink+ port and switched to thunderbolt 3, which means onelink+ only serves Thinkpad X1 Carbon 4th and Yoga 1st, given onelink dock works with first 3 gens X1 laptops. I personally own 2 onelink+ dock, one for office and the other for home. If I want to upgrade my yoga 1st to a later generation, the 2 docks no longer work for me. Really doubt Thinkpad product strategy. Will a onelink+ to thunderbolt 3 adaptor available soon? So we can continue using onelink+ docks?

More replies
Relevance 64.78%

If I put my computer in "Sleep" mode and turn it back on, I can never get the dock to work again. I have tried to upgrade BIOS and drivers as described in several posts, but it doesn't work. The only working solution is to restart the computer. Has anyone got the same problem?

More replies
Relevance 64.78%

Issue 1I purchased the ZBook Studio G3 + 2 months wait on the Thunderbolt 3 Dock to primarily connect 2 4K Samsung monitors.  When connected via the display port one will display at 4k while the other will only display @ 2560X1440.  I had bought a a couple of CableMatters thunderbolt 3 X display port adapters while waiting on the dock.  If I plug one of the monitors in using the adapter and the other into the display port both will display 4K.Anybody else having this issue? Issue 2After the computer goes to sleep only one monitor will wake up.  The NVDIA control panel still shows both connected.  Only way to get the second monitor awake is to shutdown and reboot. Issue 3I have the displays configured to go blank after 1 hour.  Once this occurs and I enter my password all of my open programs are displayed on one screen rather than on both.  This would be normal if you have undocked and re-docked a laptop. Issue 4If the laptop is opened while docked. One display goes blank and one is duplicated with the laptop screen.  This is not typical docked behavior.  I moved from an  Elitebook 8540W with dock.  I'm really questioning my whether this was an upgrade.

More replies
Relevance 64.78%

Hey There We have bought 15 Studio G3s and docks to go with them We have ran into issues with about 40% of the docks. Not sure if its the docks or laptops causing the issues. One laptop tries 3 diffrent docks, USB and Ethernet wont work. Another laptop will randomly BSOD, if the dock is even touched it will BSOD as well. I've gone though all the posts about these issues from last summer but nothing really seems to help. Is there a newer fix that I am missing somewhere? Thanks Josh 

More replies
Relevance 64.78%

I've set up my Thunderbolt 3 dock. I notice in the status, it shows "94% available (plugged in, not charging)". It has been like this for the past two days. Does the battery have to reach a certain threshold, before charging? Or is this normal? My last dock, with the 8570W would always charge to 100%.

More replies
Relevance 64.78%

hello, we have a brand new spectre. first the device is amazing, i love it. but we have the following problem with the  HP Elite Thunderbold 3 65W Dock, if the Spectre is connected over Thunderbold Cable and on the Dock with Thunderbolt/Power combination cable connector, One 4.5mm power input every Device is working, Network is working, USB, both Display Ports are working, but the Spectre does not charge. i have installed the newest FIrmware Update  for the Thunderbold Dock Driver and i have updated BIOS, Intel Thunderbold Drivers on the Spectre. We have changed also the Thunderbolt 3 Dock with an new one, same problem.  one thing, on the front the light is off and i cannot turn on the spectre with the button.  any ideas, hints??? and yes i have connected the spectre over one of the 2 thunderbold ports, because the spectre has only 3 usb-c ports but 2 of them have thunderbold technology. i see also that the tb3 dock is recognized in windows at the thunderbold software.  kind regards, sebastian   

More replies
Relevance 64.78%

I have ethernet issues with my Thunderbolt 3 dock 150W and my Zbook 15G3, running on windows 7 / 64 bit. I had many issues before with the system after a BIOS update (slow performance, usb poorts that would't work, windows that would not download updates, ect.). I read many postst with similar problems. The hardware was exchanged by HP but the problems remained and I was left alone to install the BIOS and updates. Thank you HP!After a long period of fiddeling I got everything back to work. Exept for the ethernet connection on the thunderbolt dock. Somehow the drivers are not inatlled / available. The ethernet connection / WLAN on the laptop work fine, but not on the dock. I don't know where to find the right drivers / how to install them. Who can help? 

Answer:Ethernet on thunderbolt dock won't work

I have the Zbook 15 G3 Mobile Workstation using the Zbook Thunderbolt 3 dock: http://www8.hp.com/us/en/workstations/zbook-dock.html I am sending this on the Zbook connected to the dock using its gigabit ethernet port. HP Support Assistant provided all the drivers needed for the dock. Here is the screenshot of my device manager:    What does your device manager look like under network devices? The Intel ethernet is the built in and the Broadcom NetXtreme is the ethernet in the dock. HP has drivers for both on the support page for Windows 10 64 bit under the Zbook G3 Home page.  I did have a bit of a struggle initially getting the dock to work but I went into the BIOS and disabled all Thunderbolt security settings. If you need any more help post back. If this is "the Answer" please click "Accept as Solution" to help others find it. 

1 more replies
Relevance 64.78%

I can't update my dock since it gives an error every time I try to update. I tried manual updates but BIOS files never show up, I think the problem lies with my service code not being in the system.
I tried entering the service tag and express service tag but it says it's not a valid product. If I provide the service tag and express service tag on this forum, would it be entered in the system so to speak? I also get critical updates and when I click update, an error occurs so my dock is not in sync with my XPS in terms of drivers. When I try to do manual updates, I'm only given 3 files and can't find bios files anywhere.

More replies
Relevance 64.78%

everybody.I'm trying to find the correct thunderbolt 3 dock station for my new Specter x360 . I noticed that HP has 2 dock stations offered for the Zbook. However, the wire from the dock station to the laptop is a dual USB-C & power jack.1. If I will buy a standalone thunderbolt cable, will it work with my Specter x360 and the Zbook dock ?2. I noticed there are 2 models of the Zbook dock : 150W and 200W . Which one should I get, if at all?Thanks for your help!

More replies
Relevance 64.78%

I just installed the latest set of drivers. The dock still does not connect to my XPS 15- 9550.
This process has gone on for two months.

Answer:Thunderbolt TB15 Dock still not working

Return it. No amount of software/firmware updates is going to make this device good. It has several hardware issues.

3 more replies
Relevance 64.78%

I have a HP Zbook Thunderbolt 3 Dock, 150W (part number p5q58aa#aba).  It is connected to an HP Zbook Studio G3 running an intel core i7-6700HQ CPU. I have two HP EliteDisplay E231i displays connected to the display port ports on the dock, and am also using the Zbook's own display.   Intermittently, the displays will go black for a few minutes then turn back on.  Also, intermittently the dock will seem to disconnect and I loose my displays as well as the ethernet on the dock.  When this occurs I must restart to restore dock functionality. I have the latest driver (ASMedia eXtensible Host Controller (xHCI) Driver 1.16.38.1 Rev.A) and firmware (ASMedia ASM1042A Firmware Update for HP Thunderbolt 3 Dock 131025.10.11.23 Rev.A). Any tips as to how I can get more consistent performance out of this dock?  It is kind ruining the experience of an otherwise fantastic notebook.

More replies
Relevance 64.78%

The thunderbolt dock was working.  I was gone for a week.  Came back and plugged laptop into dock.  No longer works.   The dock will charge the laptop, but none of the devices are recognized. Drivers are up to date.

More replies
Relevance 64.78%

With the issues of USB port enumeration apparently resolved, I've started rolling out zBook 15 G3s to our users.  I've discovered in doing so that the dock does not appear to support Wake-on-LAN.  Is there an option to enable this functionality or perhaps is this functionality on the roadmap to be added in a future firmare release? Thanks, Stan

More replies
Relevance 64.78%

I just received my HP ZBook Studio and Thunderbolt Dock. I updated all drivers and BIOS. However, there is no internet connection through ethernet when I connect RJ45 to the dock. Am I missing something? Is it possible to have hardware related problem? Thanks,

Answer:Re: Ethernet on thunderbolt dock won't work

I am posting this through a Zbook G3 connected to a Thunderbolt dock with ethernet connected to the dock ethernet. Did you specifically install the package of dock drivers? Are you seeing crippled devices in device manager?

1 more replies
Relevance 64.78%

Hello all, I have a question regarding the advertised thinkpad video on youtube. https://www.youtube.com/watch?v=50ivvNhKxDA I have a thinkpad x1 Carbon (3rd generation) and I am not sure if this model has this dust discharge plate feature installed. Can anyone chime in and let me know? I am just worried if I use it on a flat surface that is cloth such as table top or on the bed I should be worried about dust accumulation. Granted the fan does not even spin up that often for me as I do light work (reading pdfs, word docs) but it would make me more comfortable knowing that there is a dust discharge plate to reduce the amount of dust accumulating inside the laptop. Thank you in advance for any answers!

Answer:Does the 3rd Generation X1 Carbon Have A Dust Disc...

what guy in video is referring too is probably the filter layer that is glued/heated onto back cover from inside that is the dust discharge plate it prevent's most of dust from being sucked into laptop so it get's less dust inside than what most laptops that does not have one will get more dust inside. P.s correct me if i got this all wrong. Also if that is it then yes lenovo x1 carbon 3rd gen has one .

1 more replies
Relevance 64.78%

Hi all, I accidentally spilled ginger ale on my 1st generation X1 Carbon while it was running. Some liquid appeared to get inside the vent on the bottom of the laptop. I quickly powered the machine off and unplugged it. Today the laptop does not power on. The power button does not illuminate when I press it, and the fan does not start. The battery on the top of the display flashes when I plug the AC adapter in, but it does not stay illuminated. I have attempted pressing the reset swtich with a paper clip; it still does not power on. What should I test next? What are my options? Thanks,Gavin

Answer:1st Generation X1 Carbon won't power on after spill

Hi Gavin,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that the system is having issue with no POST on your ThinkPad X1 Carbon.
 
As per the query the issue is related to hardware, and I think the water spill (ginger ale) made the system board not working, I suggest you to get it checked with nearby Lenovo authorized service center for further assistance.
 
Hope this helps.
 
Best regards,
Hemanth Kumar





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

2 more replies
Relevance 64.78%

There are differening reports on a reddit thread: https://www.reddit.com/r/thinkpad/comments/6wrxy4/intel_8th_gen_chips_when_in_x1_carbon/Does anyone know?

More replies
Relevance 64.78%

Hi, How can I find out if my Carbon X1 5th generation has WWAN and antenna (model: 20HRS0060)? The shop where I bought stated that it had WWAN, but I can't use it (Windows 10 doesn't recognize it or I don't have a driver?) tnx in advance! 

Answer:X1 Carbon 2017 5th generation WWAN

Hi lukag,Warm Greetings & welcome to Lenovo Community, happy to have you here.As I understand that you have query regarding X1 Carbon 5th Gen WWAN antenna.
According to MTM the system neither has WWAN card nor antenna in it.
I hope the above information helped you.
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Regards,Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

7 more replies
Relevance 64.78%

I have a first generation x1 carbon that i purchased in the summer of 2013. i opted for the model with the 256 gb ssd. It's been a great laptop so far, but in the last couple of months it has started to charge incorrectly.  When plugged in to charge, it will charge for about 2 seconds, and then it will stop charging for about 2 seconds.  This cycle continues constantly.  Every now and then it will charge correctly, but very rarely.  Our computer tech looked at it, and pretty well ruled out anything wrong with the charging port, and doesn't think it's a hardware issue.  He mentioned a factory reset maybe fixing it, but that would be a last resort.  Has anyone else had this problem, and if so, how did you fix it?  Thank you

More replies
Relevance 64.78%

New to the forums, so please excuse the incomplete information.  New X1 carbon 3rd generation that when it turns on, or wakes up from hibernation, screen flickers, jumps around for about 3-15 seconds and settles down....  Seems to occur regardless of resolution set for display, although worse when set at lower resolutions.... Running Windows 10.  Lenovo recommended reloading Windows 10 drivers which I did with no success....have updated all Windows, Lenovo software through Lenovo Bridge..... Flicker and screen jumping is transient, and the machine runs perfectly otherwise, with stable display once it settles down..... Since the computer is used daily at work and at home, I am reluctant to turn it over to Lenovo for service... Hoping it is a software or BIOS problem, and would love recommendations for determining such.....  Hate to believe it is a hardware problem since my experiences with multiple X1s has been outstanding.   Thanks for assistance.

Answer:X1 carbon 3rd generation flickering display

My brand new computer (3rd gen X1 Carbon touch) with the same problem like yours (plus many others) is underway to me after having been sent to service  center. If I were you, I would sent it in (if reinstalling drivers etc. doesn't help).

9 more replies
Relevance 64.78%

I purchased a brand-new x1 carbon and just got it yesterday. However Lenovo "companion" app says that my new laptop's battery is in poor condition (screenshot below). Could you let me know how can you help with this?  


























battery.png ?72 KB

More replies
Relevance 64.78%

I have an X1 Carbon (1st generation) with a machine type starting with 3444.Is there any docking station comaptible with this machine? Thanks in advance.

More replies
Relevance 64.78%

Is there a onelink doc for Carbon X1 Generatio 4 that has an HDMI output to monito?

More replies
Relevance 64.37%

So I have got the 65W Thunderbolt 3 dock. And it works great. The one issue I have is when I plug in devices in the USB ports which requires a bit of power, like charing the wireless mouse, or connect a phone etc. The dock makes a very annoying high pitched noise. Not loud but due to the frequency its certainly audible.  The frequuency varies as well, so its not stable, making it even more noticable. The noise varies a bit depending on the ports used. Slightly less noise with the phone using the USB behind with the lightning/charging symbol next to it. Is it a known / common fault? or should I maybe send it back and another unit? (will take me at least two weeks ) Kenneth

More replies
Relevance 64.37%

Everytime I dock/undock the by plugging in or unplugging the connecter my office applications (outlook, powepoint, word) hang and need to be restarted causing me to lose work. How do I get around this problem, its frustrating? This is my second dock and I have the same problem. Andy

More replies
Relevance 64.37%

The cable is broken, and I cannot find anywhere to buy just the cable.I cannot believe that I need to buy a new package (dock, cable etc,) when I just need the cable?

More replies
Relevance 64.37%

Hi everybody.I'm trying to find the correct thunderbolt 3 dock station for my new Specter x360 . I noticed that HP has 2 dock stations offered for the Zbook. However, the wire from the dock station to the laptop is a dual USB-C & power jack.  1. If I will buy a standalone thunderbolt cable, will it work with my Specter x360  and the Zbook dock ?2. I noticed there are 2 models of the Zbook dock : 150W and 200W . Which one should I get, if at all? Thanks for your help!

More replies
Relevance 64.37%

Hello, Graphics works fine on my ZBook G3 on built-in screen as well as I connect monitor directly to laptop over HDMI. When I use TB3 dock though perfomance is very sluggish. It appears that frame rate is like 5 fms or so. I have run HP support assistance and it installed all latest everything but video perfomance is super choopy and laggy.What do I do next? G

More replies
Relevance 64.37%

I got the Thunderbolt Dock with my Zbook 15 and it will not boot connected to the dock. I have to disconnect the dock, open it up, turn it on and get it booted into windows. Then I can connect the dock and close the lid and my screens and everything work fine. It seems like the Windows will recognize the dock but the Bios doesn't. Please help!!! This is driving me crazy LOL. Thanks

More replies
Relevance 64.37%

Hi 
I Just bought TB15 and stated using it.
The problem, however, is that my XPS 13 becomes pretty hot when it is connected to the dock.
It becomes hot and operates fan even for normal light uses like web surfing or listening music.
Is it normal issue that all the user have or abnormal?
Thanks!
----------------------------------------------------------------------------------------------------------------------------------------
Additionally, when i connect intel realsense camera to TB15, all devices connected to TB15 is disabled and does not work. The laptop must be restarted to be operated normally.

More replies
Relevance 64.37%

I recently (yesterday, 16/08/16) started experiencing the dreaded Blue Screen of Death whenever my laptop is connected to my HP Elite Thunderbolt 3 Dock. The machine is a HP ZBook 15 G3. It has been connected to this dock for over a month without this issue. I'm not sure why the sudden issue as I don't recall any updates or new software prior to this happening. The dock is connected to 2x monitors via HDMI cables, and an ethernet cable. I connect a wireless mouse and keyboard to a USB3 port on the laptop. If the dock is connected to the laptop on startup, it reaches the login screen before BSOD. If I start without it connected, it will BSOD a few seconds after connecting the dock. It never gets to the point where the monitors display anything. It can boot with the dock connected in Safe Mode, as this seems to disable it from working. I have updated all drivers and the BIOS (including downloading the Softpaq Download Manager) but there has been no change. I've also updated the NVIDIA drivers to the latest version without change. What should I do next to solve the issue?

Answer:BSOD upon connection to HP Elite Thunderbolt 3 Dock

I would personally try isolating the culprit, then go from there: 1) remove 1 monitor from the dock, then test2) remove ethernet from the dock, then test3) remove the last monitor and hook it directly to the laptop, so the dock is attached with nothing to it, then test4) I have my dock set to "Always Connect" in the thunderbolt software, not sure if that helps any.

2 more replies
Relevance 64.37%

After a long series op updates and firware upgrades we still encounter much trouble with the HP Thunderbolt Dock's Recently (7-2-2017) we installed a new HP ZBook G3. We always reinstall our ZBook G3's with a 'clean installation' of Windows 10 and the required HP Drivers. After adding de required software on this laptop our nightmare begins... Unable to attach usb keyboard or mouse on the Thunderbolt Dock and after rebooting a few times even windows crashes.Once you detach the dock,the coputer will eventually start again and will work as it should.Any attempt to unload update drivers and reinstall have no effect. After contacting HP support we received a link Troubleshoot Thunderbolt 3 Dock.In this document they descrbe a specific order in which to install you drivers. Since we already tried this in all our previous problems with the dock, i was getting somewhat despirate...Untill yesterday where i stumbled upon a message on the HP forum including the use of Citrix Client Software which happens to be so in our case. After a clean installtion of Windows 10 and installing the drivers in the required order like described in the Thoubleshooting documentation the Zbook and thunderbolt dock both work fine.Then i installed the citrix receiver 4.6 software and al my troubles were back after a reboot. I removed the Citrix Client and now everything works perfectly. The next challence is to get Citrix working again........... Read more

More replies
Relevance 64.37%

Hi All Could really do with some help on this. We are gonig to be using the HP Elite Thunderbolt 3 Docking Station with our laptops. The issue I am finding at present is that you have to authorise for use on each laptop. This requires Admin Rights, something that we are no going to give our End Users. According to the manual located at: http://h10032.www1.hp.com/ctg/Manual/c05141189, on page 5, "Note: You must be logged on as an administrator on the computer connected to the dock. To enable a non-administrator user to select OK, enter the non-administrator registry key. Contact your HP Technical Consultant for this key." Does anybody have any idea what the key is? Kind Regards  

More replies
Relevance 64.37%

We received a new 5510 laptop that works great on its own, but when adding in the thunderbolt dock we experience odd issues

1. If the laptop lid is closed while connected to thunderbolt, the laptop will hang at the Dell bios screen.  If the lid is open while power turned on, the laptop boots up fine.  However, the BIOS screen is still not visible on the external monitors, only when the OS has loaded
2. Dell shipped a new dock which had no differnce, and then I uninstalled every single driver and downloaded/installed in order from Dell's website, including updated Thunderbolt firmware and BIOs

The laptop is running Windows 10 x64

2 things I have noticed:
1. In device manager, the Thunderbolt Controller 1575 is hidden.  Viewing hidden devices and opening this controller states:
"Currently, this hardware device is not connected to the computer (Code 45)"  The resources tab states that there is a problem with the device
Of course, reconnecting makes no difference.  I have also unplugged all peripherals from the dock to make sure there was not a conflict
Second, in device manager, there is no listing (visible or invisible) for  ASMedia USB 3.0 Extended Host Controller Driver for Dell Thunderbolt Dock, regardless of uninstalling it through Add/Remove Programs and re-installing.
One more note - I am able to work normally after booting with the lid open successfully and then closing the lid.

Answer:Precision 5510 issues with Thunderbolt dock

I have the exact same symptoms with the same hardware (precision 5510 & WD15). the computer will not POST when it is either started or restarted with the built-in display closed. If the lid is open... all is fine. Ohh.. and when you do try to start/restart with the lid closed, i get a 2 orange, 7 white blink code. it will continue to repeat this until I open the lid and press the power button. This will then cause the unit to successfully POST and boot up.
I'm running Windows 8.1, and have installed all available dell updates as of March 28th, 2016

4 more replies
Relevance 64.37%

Unfortunately I still haven't resolved the issue with my laptop. It's rather frustrating because we have an identical laptop and hardware setup with one of my colleagues and his works fine. No combination of BIOS update software uninstall and reinstall has resolved this issue. It's a shame because I have been accustomed to using the docking station for my older Compaq based laptop / Workstation and I really do love the feature.

More replies
Relevance 64.37%

I am using a Jabra UC Voice 550 Duo USB headset (Skype model) with Windows 7, for business communication. Or, at least, that was the intent: The reality is that if I use any ports on the docking station, I lose connectivity in the middle of a call. Several Skype chats started out okay, and then the microphone on my end simply stopped working (I could still hear the other party.) Also playing audio (Youtube via Google Chrome) has also resulted in eventual loss of playback. I have had to plug the USB headset directly into the laptop, in order to obtain glitch-free audio (via the on-board Intel USB root hub). The ASMedia USB root hub in the Thunderbolt docking station seems to be the culprit: I have two HP Z24n monitors plugged in via DisplayPort, and it makes no difference if I use USB ports on the monitor vs. directly plugging the headset into the Thunderbolt docking station itself. Since the laptop has limited USB ports, I would like a solution to this problem, please. The ASMedia root hub is running on driver version 1.16.33.1, dated 04.02.2016. One last thing: I got driver software for my Z24n monitors on CD-ROM, but hardly any notebooks are shipped with CD/DVD drives these days - and I could not find an online copy of the software, so I could install the display profiles.

More replies
Relevance 64.37%

I have exactly this issue (exame same symptoms) with a G17.Happens even if there are no peripherals attached to the docket. Was on .09 of the BIOS, upgraded to latest, no change. Have updated all HP and Intel drivers and utilities. Also removed graphics drivers in safe mode and reinstalled clean, no change, and performed an sfc /scannow.Was working fine week before last, no idea what changed to cause this. 

More replies
Relevance 64.37%

HiI just would like a description and confirmation on what the following options do under the Thunderbolt 3 dock in the Bios for this series laptop I tested the option "No security" and this seems to bypass the authentication pop up when logged into Windows when plugging in the Thunderbolt 3 dock. So essentially it enables network ethernet connection to work straight away Can someone tell me what the other options do?













Solved!

Go to Solution.

Answer:Thunderbolt 3 Dock with T470s Bios options

Hi Drekko,Warm Greetings & welcome to Lenovo Community, happy to have you here.As I understand that you have query regarding Wake by Thunderbolt options in BIOS Setup for ThinkPad T470s.
The following are the Security options for Thunderbolt devices as per user guide

No Security: Allow Thunderbolt devices to be connected automatically.
User Authorization: Allow Thunderbolt devices to be connected after user authorization.
Secure Connect: Allow Thunderbolt devices to be connected with a saved key that has been approved by the user.
Display Port and USB: Allow only DisplayPort-compatible devices and USB devices to be connected. Thunderbolt devices are not allowed to be connected

I hope the above information helped you.
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Regards,Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

1 more replies
Relevance 64.37%

Hi Guys,

Having an issues which I do not think anyone has posted about. If anyone has knowledge about the following please assist!

I have a Dell xps15 (9550) and recently purchased a Caldigit Thunderbolt 2 Docking Station (TS2) in order to connect my Thunderbolt soundcard to my xps. The xps is Thunderbolt 3 tech so i had to purchase a Startech Thunderbolt 3 to thunderbolt 1/2 adapter which from what I can see is pretty much the only one available on the market. 

So items in my chain... Dell XPS 15 - Startech Tb3 to T1/2 Adapter - Caldigit TS2 Dock - Focurite 8preX Soundcard (links to products at bottom)

So my issue is as follows; The XPS recognises the Docking Station being plugged in. I was asked the first time whether I wanted the XPS to recognise the Dock everytime its plugged in. I selected YES. Then the trackpad froze. Even upon unplugging the Dock the trackpad is still frozen. The keyboard works fine. 
I also tried to connect a hard drive to the Dock to see whether it's recognized.... Nothing. No reaction. 
The only way to take the XPS out of this trance is to hard reset (hold down power button) on the xps. A restart sends it into a never ending cycle. 
I believe I've installed all the necessary BIOS updates so I'm a bit perplexed here.
Here I go thinking I'm future proofing myself with TB3 tech when in actual fact I'm alienating myself from all available accessories on the market.
Any help would be SUPER SUPER appreciated.&nb... Read more

More replies
Relevance 64.37%

I am trying to find a replacement Thunderbolt cable for my docking station, I have had no luck even finding the part number for the docking station let alone a part number for the cable. Please help if you can.Thanks

More replies
Relevance 64.37%

I have an HP Zbook Thunderbolt 3 dock on my HPZbook G3.  I recently updated the BIOS and firmware to the latest version to fix other "dock" issues.  Am now at the latest for both.  The dual monitors and ethernet over the Thunderbolt 3 work, but none of the USB ports are active. I'm certain the USB ports work, becuase they used to work prior to the BIOS and firmware update.  Neither keyboard, mouse, or USB memory work in the dock. I've tried going to HP support and installing any of the updates with USB in it, but it hasn't worked.  I have a workaround--just plugging in to the notebook directly, but would like to get my dock fully functional. The Device manager doesn't show any devices with issues.  I'll try to update, but I don't know which one to look at. 

More replies
Relevance 64.37%

Has anyone seen the Acer Thunderbolt 3 Graphics dock outside of youtube videos?   Id read it was supposed to be available in april but haven't seen it anywhere in retail or online.  I would buy an r7-372t and the graphics dock in a heartbeat if it was available to buy.    Unfortunately my desktop (XPS 2710 dell) ate itself (corrupted bios from just running Win10... happened to lots of people and they aren't happy but I digress...  so while I was looking for a portable... now I'm looking for something that can double as desktop and the graphic dock makes that work for me...   if they don't get it out soon I'm going to need to buy something else... unfortunately.   

Answer:Acer Thunderbolt 3 Graphics Dock... does it exist ...

Here is  an artical about Thunderbolt at last weeks NAB 2016. The VN7-592 and 792 are mentioned in a link.Not about the graphics dock, but it's newest update about Thunderbolt I've seen in a while.http://www.zdnet.com/article/thunderbolt-3-goes-pc-at-nab-2016/?tag=nl.e539&s_cid=e539&ttag=e539&fta...

1 more replies
Relevance 64.37%

I seem to be having a problem with my Yoga 720 15" and the Lenovo Thunderbolt 3 Dock.    Every once in a while the screens blank out and then return.   Sometimes I get a Topology Has Changed message when this happens and all my windows scramble.   Sometimes they all go to the laptop and sometimes they dispurse amongst my two monitors. Anyone else experience problems with this configuration? All of my drivers are updated except BIOS because apparently it does not like the fact that I installed my own version of Windows 10 instead of leaving the one that came with it.....but that is another issue. I could not find anything regarding updating the Thunderbolt 3 Dock firmware.    Here is what I have on my Thunderbolt driver: 

More replies
Relevance 64.37%

Has anyone seen the Acer Thunderbolt 3 Graphics dock outside of youtube videos?   Id read it was supposed to be available in april but haven't seen it anywhere in retail or online.  I would buy an r7-372t and the graphics dock in a heartbeat if it was available to buy.    Unfortunately my desktop (XPS 2710 dell) ate itself (corrupted bios from just running Win10... happened to lots of people and they aren't happy but I digress...  so while I was looking for a portable... now I'm looking for something that can double as desktop and the graphic dock makes that work for me...   if they don't get it out soon I'm going to need to buy something else... unfortunately.   

More replies
Relevance 64.37%

I have three ZBook 17 G3 that I cannot get a Thunderbolt dock installed correctly on. The first does not seem to want to install the thunderbolt driver, so that one's fun. The other two are having a different issue entirely. I have read multiple threads here about similar issues, and none have offered a solution for my situation.I have tried the latest BIOS, I have tried an older BIOS, I have downloaded the drivers and firmware(which won't install because it doesn't detect the dock) Whenever I plug the dock in, Windows installs the drevices, but gets stuck and winds up with a "Base System Device" that it cannot find a driver for. I have tried three different docks, and three different cables. All have the exact same result. Is there an obscure driver that I need to download to install that is not obvious in all of my searching? Any questions or clarifications, I'm happy to respond. -Keith

More replies
Relevance 64.37%

I have a 3.0 USB to ethernet adapter.  Apparently the x1 Carbon should have two USB 3.0 ports, but I get significantly different speeds when I plug it into different ones.  The one on the left side of my laptop (the one closer to the charging port), cuts the internet speed when connected to the ethernet to around a few hundred kb/s.  I normally get 5-ish mb/s on wireless.  When I connect it to the right side USB port, the speeds go back to normal wireless, which is what is desired.  Is it possible that there is some software/driver throttling the speeds?  Is there a way in which I can make both ports the same speed?  Thanks in advance for your help! Edit: Fixed the problem!  Turns out the driver had some issues with automatically choosing the speed of the ethernet cable.  For some reason on the left sided usb port, it was detecting the lowest speed so it throttled it.  I changed it from auto to a set value and now everything is fine.













Solved!

Go to Solution.

Answer:Lenovo x1 Carbon 3rd Generation Usb to Ethernet Problems

Didn't your laptop come with a adapter already? That you connect to tiny port to left side of laptop next to USB 3.0 port?

2 more replies
Relevance 64.37%

I would report this directly to support but Lenovo it won't allow to me register my wife's X1 with my account inspite of the fact that I'm the one who ordered it. Ugh. Machine model: 20HRCT01WW My wife has 6 week old machine and it is much slower to wake from sleep than its predecessor (2nd Gen Carbon X1). I timed it this morning and it took in the range of 10 seconds. I just double checked the old, takes 4-5 seconds to wake up. (Having been asleep for several days). One would niavely assume, newer machine with faster CPU and SSD should wake faster. I have a pretty decent understanding of the various sleep states (S0 -> S4 - i.e. hibernate). I have spent a few minutes in the Event Viewer but can't find much useful logging of sleep state changes to figure out is going on. I have just time the time to wake from hibernate and its only marginally worse than sleep (~12 secs). (Full reboot is noticebly faster). How can I tweak the system so that wake from sleep is less painful? ThanksMark Levison

More replies
Relevance 64.37%

My new X1 Carbon 5G has a native RJ45, but the connection is not a standard ethernet connection. So my dumb question:  How do I connect this machine to a wired ethernet network?  It's clear I need some kind of adapter, but I have never seen this type of connector before.  Thanks!

Answer:X1 Carbon 5th Generation Native RJ45 Connectiond

You need one of these. I find one on eBay for less than $10. Sadly, Lenovo doesn't include them with U.S. machines.<http://www.lenovoquickpick.com/usa/system/thinkpad/x-series/x1-carbon-5th-gen#accessory/43550>

1 more replies