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8 months old T460S suddenly breaks it's left hinge

Question: 8 months old T460S suddenly breaks it's left hinge

I bought a brand new Lenovo Thinkpad T460S in Nov 2016. This is supposed to be their premium business laptop range. I uses it daily, simple computer work. Lately it starts to have problem hibernating and waking from sleep/hibernation. Yesterday the steel left hinge suddenly broke. I contacted the Lenovo Support today and they replied : The three year international Warranty does not cover the hinges. It's like you buy a new car, then the hinge of your drive breaks and it's not covered by warranty? What kind of logic is that? They want to charge me for the repair. I am getting a quote from them, this is probably the last Thinkpad I will ever buy from Lenovo! I am getting a quote from them. I wonder if we can get the part myself and attempt a self repair. But this is deeply disappointing!


























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Preferred Solution: 8 months old T460S suddenly breaks it's left hinge

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I own an HP ENVY TS 15 Notebook. It is about 3.5 years old and has not been dropped or externally damaged.  Upon opening the laptop recently, the left hinge made a gnarly crackling noise.  Internally, part of the hinge broke.  The left side now sits a little bit lower than the right and the laptop separates at the seam a little bit.  Otherwise, it was operable.  Not long after, my laptop's fan was running a little faster than normal as I played a game when I heard a number of forboding cracks and the fan stopped. Upon inspection at a computer repair shop, pieces of the broken hinge got into the ventilation fan and caused three blades to snap off.  In addition, the pieces attaching the hinge to the inside of the laptop's body snapped off.  Can you please provide me with some support? I am a student so price and length of repair are important to me.  Based on some research, this hinge's design is flawed so its isn't my fault that it broke and certainly neither is the breaking of the ventilation fan.

Answer:Left hinge broken, resulting debris breaks ventilation fan

@james-o

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The right hinge broke on my ENVY m6. Now the left one is about to go. The waranty is up and I have noticed that this is a common problem with this product. I should hope that there has been a recall on this. HP should at least repair the issue free of charge (waranty or no waranty). I take great care of my things and my computer is no exception. Please give me advice on this one. I am extremely disappointed at this point.

Answer:Broken right hinge. Left hinge about to go on my ENVY m6

Hi @NeiCe , I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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Very frustrated with this...I opened the laptop gently as I would always do  and the hinge on the left side of the laptop just snapped and popped out of the plastic monitor frame.  The design of the hinges are just terrible and i can now see how they work because the case has been damaged just from opening and closing the laptop.  I can now see inside the whole left side of the case.  To top it off I have already invested considerable time into upgrading the OS to Windows 10 and customizing and installing software on this laptop. I cannot close my laptop entirely since the screen closes on an incorrect angle. Since I am out of warranty, is there any way to fix this problem? After reading several posts, it seems to be a common problem with the envy models.

Answer:HP ENVY dv7-7233nr Broken Left LCD Screen Hinge; Left side o...

@phosfate00

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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To whom it may concern, I am writing this message to inform of you of my displeasure with one of your products. I purchased a HP Envy M6 in August of 2015 at around $700. Last night I went to open my laptop and I heard a loud snap. The noise that was heard was my hinge breaking as well as it snapping the plastic from the bottom base cover. I have now had three HP laptops and all three broke the same way. After doing some research online I found out that this is a common thing for HP laptops, specifically the Envy models. I even noticed that there was a class action lawsuit against HP for their hinges specifically. I went around to repair shops to get a quote on how much it would to be fix and was quoted from $150-$200.I was shocked at the amount quoted as I already had put a large amount of money into the purchase of the product and the product being relatively new. It is unfair to your consumers to have high priced top of the line products break on them on a regular basis. I am inquiring with your company to see if there is anything you can do to help rectify the situation. If nothing can be done I will stay away from all HP products permanently. Please feel to reply with any questions or comments you have about this incident. Thank you in advance for the timely response. 

Answer:Broken hinge after only 18 months of ownership

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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I have a 6 month old Inspiron 5558 that won't close properly due to a bad hinge on the right side. Spent an hour with support, only to tell me that this is not covered under warranty, even though there is still another 6 months left under Mfg warranty. The hinge is cracked, which in turn has cracked the cover of the LCD. In order to close the laptop, we have to squeeze the hinge with the screen, and slowly close. From reading through posts, it appears that Dell has ongoing issues with hinges. I totally understand and would expect a two year old device not to be covered, but at 6 months? And a broken hinge is not covered? Anyone have any thoughts?

Answer:Inspiron 5558 - 6 Months Old - BROKEN HINGE

Nope. Nothing. I had many calls with support and they still insisted that it's normal wear and tear on the machine. I purchased through Costco, and they tried calling support and received the same answer. Long story short, I will never purchase a Dell device again. Ever. 

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Hi all, i'm currently having some issues with the T420 in regards to the hinges. I got it on April 2011 and was reasonably happy with it, OK there was a stuck pixel but its not directly in line of vision so I can live with that. However after 5 months of relatively normal usage my hinges have become really loose, so much that at some angles it can't support the weight of the lid. It's disappointing considering the hinge on my 4 year old T61 is still relatively strong in comparison. I have 3 years warranty on the system so I thought I might as well call Lenovo Support (UK) to get it fixed, however the Lenovo rep stated that it can't be replaced under warranty as its within "reasonable wear and tear" and therefore, require a fee if I want to send it in for replacement. For sure I understand if it's 2 years old or something but 5 months? Something is not right. I was able to bide some time with the Lenovo rep to keep my case number open for a few days in regards to this, but I would like some clarification on the issue with the warranty on hinges. Reading posts on this forum indicates that the hinges are covered under warranty (ref) as long it hasn't been involved in heavy damage which mine hasn't. I also uploaded some videos of the issues i'm facing so you guys can have an idea. Is it unreasonable for me to get this fixed under warranty? I would really like some help on this, particularly from the senior mods or staff who can help me on my issue since I only have... Read more

Answer:T420 Hinge Failure after 5 Months - Not Covered By Warranty?

hey Hearst,could you pm to me the following details : Name:Country:Mobile:Email:MTM [machine type model]:(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)S/N:Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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Hi.  After looking over some of the post, it looks like hinges are a problem for Lenovo.  My U450P is less than 4 months old and the hinge popped as I was trying to close it one evening last week.  (No I didn't drop it and have only taken out of the house 2-3 times.)  I didn't continue to try and close the lid, because it looked like it was pulling the top corner apart. Anyway after calling support and then driving an hour away to nearest FedEx Express, I got a call today - it will cost me $180 to repair.  Of course I had to close it to put it in the shipping box, and as it closed the broken hinge did pull apart the top slightly.  They consider that accidental damage and assume I dropped it. I was also admonished for not getting the extra warranty coverage.  Shouldn't a computer last more than 3 1/2 months without having to pay for extra warranties!!!  It seems from reading these boards that Lenovo hinges are an issue.  I certainly had no problems with previous laptops. So - am I just stuck, or has anyone found help with their hinge situations. thanks! 

Answer:U450P Broken hinge 3 months old Warranty won't cover

as i remember, ( usa ) lenovo's warranty for hinge doesn't cover anything.to make sure, i'll try to find an answer ( may take couple of days to respond )

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Hi dears,I've bought in my country (Italy) the Spectre x360 (2015 edition), model 4102nl, 8gb RAM, 256 SSD, i7, QHD display in september, so it's two months old.Since first day I've unboxed my Spectre, I've noticed what looks like a manufacturing defect, despite it's very tiny.My right hinge isn't aligned with the display lid, compared to left hinge and it sticks out from the lid less than 1mm. The left hinge doesn't sticks out.Furthermore, when I open the display lid sometimes (usually when I close the display totally) I can hear a very faint noise coming from the right hinge.Could this lead to breaking itself in the immediate future? Can this cause the display glass to break because of its misalignment?I'd like to avoid to send it to service because I need the laptop for work, only in the case it doesn't cause any problem in the future.I've attached some images examples and a video with the faint sound when opening it. https://www.youtube.com/watch?v=V2j6u3jpL6M left hinge from top  left hinge from side (the good one) right hinge (assumed to be defective) from the topright hinge (assumed to be defective) from the side. It sticks out about < 1mm on the top part

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Don't buy this laptop! This slim laptop is thin and light but not well built. My wife is a careful user and she uses this laptop to pay the bills. Has anyone ever ordered a replacement base from Dell?  

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System specsX4 640ASRock n68 vs3 ucc4gb ddr3 1600mhz ramXFX 7770 Double dissipation ( bought on 4 January 2013 )Antec High current Gamer 400W PSUmy 7770 from XFX purchased on 4 january 2013 is having some issues. those issues are not that big but i think those can cause a bigger problem after the warranty period the issieus i have are.Black Screen Syndrome Happends rarely while playing World Of Tanks ( other games i dont know since i dont game alot )Blue screen of death Atikmdag.sys while browsing on the internet happends around 3 or 4 times a dayonce i had green bars all over my screen pics and once i had purple stripes in my screen.and in Game my screen freezes for 1-2 secs. on the moment it froze the sound also froze for 1-2 secs.those problems i think occur on a graphics card that is not functioning properly.i got 4 months more Warranty so here is the question is it worht to RMA it ? Any bad or good Experience with XFX Rma ?How long will it take aprox ? i contacted XFX already and they told me to try a other card. but dont have one to borrow from friends. those stripes are enough to tell its the GPU not being 100% it happend and a GPU should not do that right ? also XFX told me to pay shipping and it can take to 1-2 months. but i heard people having it back and replaced in 1-3 weeks any one experience with that ? Thanks in advance

Answer:XfX 7770 Worth it to RMA ? 4 months left

You paid for it, it has a warranty.  Why wouldn't you RMA it?Absolutely, RMA it today.

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The Desktop was left over winter and failed to boot on return. It freezes on an ASUS screen - is this a Boot Screen? Have to pull the plug to shut down. Cannot view XP CD disk or Floppy Start-UP disk. Booting with F8 or Delete does not always enter CMOS setup or Safe Mode. It did ONCE boot up to Windows and seemed to work OK. I tried to run CHKDSK but it froze again on the ASUS screen during a normal Restart. New CMOS battery fitted but it made no difference. When I get into Safe Mode, the screen is almost illegible due to flicker as is the ASUS screen (at which it freezes). The exit options at the ASUS screen do not work - ie Tab and Alt F2. When I can get into CMOS / BIOS Set-UP the screen is stable and all seems correct. It does not recognise the XP CD on boot-up. It used to recognise the Start-up floppy and go into Safe + Command Prompt, but now it says it is the wrong disk.Any ideas on how to tackle this?Thanks in anticipationKen

Answer:Win XP left 6 months fails to boot

Possible that the harddrive is not running at its normal speed,freezing up or slowing down. Or has quit.My computer took 20 min. to boot the other day.I was watching the HDD activity indicator light,and it would remain on, and not rapidly blinking.Mechanical devices do have problems.Harddrive manufacturers have software for download for testing HDD.--------------------------------------------------------Mostly on Desktop computers----DUST collects inside computers, and can cause hardwaredamage, overheating, faulty fans, faulty drivesIs yours clean.????http://www.makeitsimple.com/project...^^^ Some pictures ^^^

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HP fixed my left hinge and finally it was distorted to where I jad to be careful opening it.  THEY JUST FIXED THIS!!  I opened the case and saw the bolt receptacles in the case are not holding the hinge in.  This is a horrible design!!!!!!!!!!!!  I put an oversize sheetmetal screw through the bottom bolt hole and the sent it through the offending hinge.  Now it looks crappy just to do the dame tying.  Very dissappointed-doubt I will buy HP again,

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Question: Left hinge

Hi This is about the back cover below the left hinge which pops out around 4 to 5 mm when laptop is opened or closed. After checking, it seems that the back cover area that supports the left hinge is very weak and damages easily. I always thought that every laptop maker has tests which certifies how well a laptop deals with continuous opening and closing. Obviously corners have been cut and quality control have not been vigilant. With the number of complaints this has, HP should do an unconditional recall to redeem their name. I was considering getting a Spectre for my wife but now I have doubts about thier quality and customer focus.

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Question: Left Hinge

I have had the HP Envy for some time and expected it to be a premium product by HP leading me to believe that it would be a good long term laptop to use. Unfortanately, this is not the case, after spending a huge sum of money on a laptop I would not expect the laptop to have such a stupid problem, where the laptop seperates from it's casing. After doing some research I have found that this is a regular fault and HP aren't doing much about it. I am giving HP a last chance to contact me as to what they can do for me before taking action myself.   

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Hi. The option to get a new one comes as a pair only. Does anyone have a spare? I don't really need to buy the right one only the left hinge. Regards Peter.

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I HAVE 8 MONTHS LEFT OF A NORTON ANTI-VIRUS PROTECTION +HAVE THE PRODUCT KEY NUMBER FOR THE PRODUCT BOUGHT ONLINE,HOW DO I GO ABOUT RECOVERING THE SAID MENTIONED ABOVE PLEASE.

Answer:How do i Norton AntiVirus?8 months left have PRODUCT KEY NBR

Log in to your Norton Account on the Symantec website. Download link should be there.Don't ask us for help with your Norton Account password, we can't help you there.

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warranty showing start date 08/01/2016 and end date as the same date 08/01/2016 i only purchased the pc 08/01/2016

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Question: Broken left hinge

Purchased in April 2014 directly from HP. Producy number is E1P14AV. Serial number is: 5CG416D5W4. Like many others have experienced, the left hinge has broken. Will HP repair this defect? Tony

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The left hinge has been mulfunctionig, breaking the case cover on the left side of the laptop, and affecting the fan.

Answer:Left hinge malfunctioning

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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I am having an issure with the corner of the base of the laptop seperating near the bottom left of the screen (near the hinge). When the laptop is opened, the piece pop apart. When I try to snap them back together, they pop back apart as soon as I let go. I have been looking on the forum and it seems that this was a common problem. I am concerned because I do not want it to break as it was not a cheap laptop. Can anybody help with this issue?

Answer:HP ENVY 17" Left Hinge

Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

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Question: Left Hinge Broken

I have owned my HP Envy for roughly 4 years now and have had no issues, however, now the left screen hinge is causing the casing of the computer to separate. Several small pieces of metal from the hinge have either fallen out or are rattling inside the computers casing. The computer is no longer under warranty, but I have noticed this issue is a common one for HP laptops of this period. What can be done about this issue? Can HP repair this if the computer is sent in?Thank you.

Answer:Left Hinge Broken

@Tsworts14

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I have an Aspire E15 laptap, not quite 2 years old.  Just noticed the left hinge is coming apart.  I have to keep pushing it back together.  

Answer:Aspire E 15 left hinge

That is a huge problem. if it breaks, that could ruin your screen. be careful with it. I would contact acer support to have it repaired. is it under warranty?





If I solved your problem, please click "accept as solution." If you found my post helpful, please click Kudos. it only takes a second, and I would really appreciate it! Thanks!-PMiner

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Question: left hinge loose

The left hinge is very loose, when i open and close the laptop it pops in and out and when rotating the screen somethimes the creen scrapes the body , the lid also soesnt sit perfect because of the hinge (all same problem diffrent symptoms

Answer:left hinge loose

@eddiesketti10

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Like many others my left side hinge is coming apart. The plastic seems to be pretty cheap, I'm quite dissappointed.

Answer:Left hinge coming apart

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hi, My T43's left hinge is broken, and I need to replace that. If I am not wrong, I need replacement part 91P8388. Can someone tell me the steps to replace this hinge.Is there any video available which shows these steps ? I tried searching youtube, but could not find much. Thanks in advance,pkd

Answer:T43 Left hinge broken

This is the manual, it has a step by step guide for replacing every possible component in the T43. http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-58837  

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Question: HP envy left hinge

I've read in the forum that someone got their laptop repaired at NO COST?? Even after lapse of warranty? Wow, what did you do to convince HP to do this? I have sent several requests and complaints and a HP rep phoned to ask about it then told me to pay $300.00 for the repair. I do believe a substandard quality back cover which undoubtedly costs very cheaply to make is a good trade of for keeping customers. But it seems HP is more concerned about making money once and not considering about after sales and follow up sales. They certainly lost me and I was considering buying the Spectre but not anymore. BTW I checked an online supplier for the back cover and it sells for $35.00 from China but I prefer to do the repairs myself.

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Hi there,I recently ordered an X1 2017 but sent it back for several reasons. One minor issue with it was that the left hinge was slightly crooked. Not by a lot, some might not even notice, but for me not really acceptable for a 2k5? device. Unfortunately it was the first thing I noticed during unboxing. With the lid closed you see that it's not parallel to the rest of the device. Meanwhile I have ordered one again and unfortunately it's the same in terms of crooked hinge. So I'm suspecting a general "problem". Obviously the support team never ever heard of such a thing.Just wondering - how is your's? I don't think I'll do anything about it since I don't think the service team will do a better job than the factory and generally things don't tend to get better by taking them apart. However - just curious if I'm the only one. Cheers,reach   


























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Answer:second x1 5th with crooked left hinge

Hi reach,please post some pictures. It is easier to make an assertion then.BestAndreas

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I have an Aspire E15 laptap, not quite 2 years old.  Just noticed the left hinge is coming apart.  I have to keep pushing it back together.  

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Question: Left Hinge problem

We have purchase our HP Envy TS 15 from Costco online about 3 years ago. The warranty has expired. About couple of months ago I saw the left hinge seperating from the casing. It makes a clicking sound when the screen is closed/opened. I am not sure if may be getting worse. But today, not sure if this is related but I realized the battery was drained and although the computer was plugged, it was not charging.  After reading numerous other posts on this hinge issue, I wanted to see if HP can provide a path forward to resolve the issue and repair my computer. Thanks for your time, Alp

Answer:Left Hinge problem

@alpserdar

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Question: Left Hinge broken

The left hinge of my Envy m6 Notebook has broken, and i would need a repair as soon as possible.As i have seen this is a very common problem (ex. http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-Broken-hinge/m-p/343...), what solutions do you offer?I am looking forward to hearing back from you,Nelken

Answer:Left Hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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The left hindge on my laptop is loose. I do not feel comfortable using it in tablet mode because I am concerned the movement will further agrevate it. It is limiting my use of my laptop which I use for my business. Can you please help me? Thanks,Lalania

Answer:Left hinge is loose

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

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Question: broken left hinge

I am seeing plenty of this same problem. I have a broken left hinge. I want to know if the part number 832356-001 is the correct hinge I am not happy with the laptop it is falling apart and not very old. I also need to know if I can get a pdf of all the parts in a visual format. It is out of warrenty and I will have to fix it myself. I am very unhappy with this laptop and so are a lot of other people on this forum!!! 

Answer:broken left hinge

@ted440

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Question: left hinge broke

i have an hp envy 17 SE NB PC and the left hinge in broke where can i let it repair in miami FLand how much is the service price

Answer:left hinge broke

@Tariqnasj

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Question: Left hinge issues

Hello,  I am have the same issues. Ive had my laptop for quite a while now and it is still in pristine condition. I have noticed that recently the left screen hinge is sort of loose and it pulls apart when I open the screen. Can anyone help point me in the right direction?











Solved!
View Solution.

Answer:Left hinge issues

@Dmann

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

If you are unfamiliar with the Forum's private messaging please click here to learn more.

Thank you,
Omar

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Question: broken left hinge

I have this Hp notebook 15 that i have been using for over 12 months now. Today I was working on it and it was then that when i flipped the lcd to turn it off that its hinge broke all of a sudden. at first i could not understand the problem but as i turned the screen down it creaked and the cover on screen's edges ripped apart. What should i do? Is this included in warranty?

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The left hinge of the laptop is causing the bottom case to pop off. Whenever I open the notebook, the black bottom portion of the laptop separates from the top grey portion, exposing the inside of the laptop. When I close the laptop, the bottom case snaps back into place.I have had this laptop for over three years, with no other issue. Is there anything HP can do to resolve this hardware problem? Thanks

Answer:HP Envy 17 Left Hinge

@hicks462

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Question: HP Envy left hinge

The left hingle on my Toiuchsmart 17 is binding up and causing the case to separate.  Can someone from HP contact me and let me know what can be dome to fix this problems.  It appear that this is a reoccurring issue.  

Answer:HP Envy left hinge

@Arizonaroger

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Question: SL400 Left hinge

I got my SL400 2743CTO back in december of 08 and noticed that the left hinge to the screen is cracked but the display still works. Will lenovo repair this or am i out of my warranty? When i open the lid the whole hinge almost moves with the display. The right hinge is holding it on i guess.





SL400 2743CTO 2GB RAM. Core 2 Duo T5870 2.0GHz HITACHI 160GB 5400rpm

Answer:SL400 Left hinge

I am having the same problem. Also the power receptacle has broken loose and I get intermittent AC power. I have onsite service and they are supposed to be coming to fix it when the parts come in.

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Hi Guys Ive had my laptop for around 3 years now and DV7-7064EA and its puling itself apart. Any ideas wether HP will help or am I on my own?

Answer:My Left Hinge is Pulling Apart

@matty4afira

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hi, the left hinge (as I look at the screen over the KB) on my T42 broke. The computer still works fine. Can you tell me which part I need to fix the broken left screen hinge? Also, is this something I can do myself? Thanks.

Answer:T42 Left Hinge broke

http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles_pdf/39t6192_01.pdf follow this manual it will show you how, you can order the part from IBM parts or ebay, the part number is included in the manual. 

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Hi,
 
I have purchased a Lenovo Y560 laptop on 03-10-2010 and  I got this left hinge issue. I was about to close the laptop when I suddenly heard a click sound and after a thorough inspection I found that the left hinge is broken without any reason. I went through a lot of discussions over the internet and I found out that this has been a common problem in this product.
Some of the links:
1)http://forum.notebookreview.com/lenovo-ibm/543887-y560-hinge-issue-explained.html
2)http://forums.lenovo.com/t5/IdeaPad-Y-U-B-V-and-Z-series/Y560-Screen-Hinge-loose/m-p/352099#M32194
3)http://forums.lenovo.com/t5/IdeaPad-Y-and-U-series-Laptops/How-to-replace-the-hinges-for-Y510-Y530/t...
  The next day(24-1-2011) I called up the Customer Care India  and I was given a case id and the representative  asked me to go to the Service Centre at Velachery , Chennai ,India. I visited the service centre the next day with the given case id and to my dismay , THE CASE ID WAS IN THE STATUS:CANCELLED. Things I noted in the service centre :
 
1)They were too lethargic about giving a proper response as how can the case id be cancelled without even the user's consent.
2) When I tried reaching the customer care again , they  gave a new case id for the same issue and the case id : 4270154295 and ONLY then they looked into the issue.
3) After some diagnosis, the technician said  that the product is still under warranty and it needs a part replacement. to my memory , he ... Read more

Answer:Y 560 Left Hinge Issue

I just wanted to report that I'm having issues with my left hinge as well. It's very similar though not identical in nature. Anyway' I had noticed that my left hinge was looser than the right hinge a long time ago, very soon after the purchase. and after I got my machine back from the service center after they replaced my motherboard. I never though much of it, but I decided to investigate this morning. As I was opening and closing the laptop, I noticed that the back of the computer next to where the battery is bulges out a bit when i open the computer, and bends in when I close it. It only happens on the left side. Then, I turn my computer upside down to see if there are any loose screws, and I see a weird piece of plastic in the screw hole where the bulge occurs, and I pull it out. I turns out it's a section of twisty tie, the kind that you use to close your sandwich bread bags. After I pulled that out, the screw straight up just fell out of the hole. There was nothing holding that screw in place except for that little section of twisty tie! Anyway, even with the screw out, the bulge hasn't gotten any worse, and the screen hasn't gotten any looser, which tells me that nothing has been attached to the other end of the screw for a long time now. I'm going to call the service center to see if they can replace the body of the machine, or possibly send me a replacement. I'll update you with any news. Update: So I got in contact with Lenovo and am getting ready to ship my ma... Read more

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Question: Broken left hinge

My hinge is also broken.The hinge is so stiff it has broken the screw support mounts.Is there a repair available for this problem?Thanks.

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Question: Left hinge broken

I have HP pavilion HP 15-r210dx. Its left hinge is just broken. I was just closing the lid. I am very disappointed with HP quality. I need it to be fixed by HP. How can metal hinge be broken in normal use. Its just 1.5 years old. 

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Question: Broken left hinge

I have had my Envy for about 2 years. The left hinge has broken and when I went to have it repaired, I was told it would cost over $300! This same thing happened to the HP laptop I had previously that this new one replaced! The repair place told me is was the exact same thing that happened to my old laptop and that it was a common issue! Why hasn't there been a recall? Obviously this is happening constantly! Does anyone know how to fix the issue?Thank you

Answer:Broken left hinge

@jonathanbenson

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hinge will not let me open the laptop.  It is stuck or twisted.  A small piece of plastic has fallen out of the hinge area.  I have seen several postings pertaining to the same problem with the left hinge and there was a recall on this hinge.   My laptop is out of warranty.  Please advise.  Can I get my laptop repaired with the recall? 

Answer:Left hinge is not working.

@nanufree

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Question: broken left hinge

Like most HP Envy machines I too now have a broken left hinge. Before it falls apart, would it be possible to buy a replacement base? and from where?

Answer:broken left hinge

> Would it be possible to buy a replacement base? and from where? Search:  http://PartSurfer.hp.com for the availability of parts for your specific HP notebook. 

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Question: Broken Left Hinge

My left display hinge is also acting up and the left corner seems to be coming apart from the force being applied by the hinge especially as the display is hinged down to its closed position.  I've been suspecting something was weird for some time now but recently I'm afraid it will break soon, what can be done?  My laptop is out of warranty (bought from Costco) but otherwise is in perfect condition and I use it daily.  It is crazy this is happening.

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Question: Left hinge broken

My laptop is most likely not under warrenty any more but, the left hinge is broken & I see many other people have this same issue. Can anything be done to help fix this?Thank you!

Answer:Left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

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Question: Left Broken Hinge

I haven't had my HP ENVY TS 17 Notebook but a little over 2 years and my left hinge has broken. I took it to a computer tech and he said you guys do not have a recall on this issue nor do you have any intention of solving the issue. I can not afford to buy another laptop and this is the 6th HP I have owned including desktops. I will not buy another one unless this problem is taken care of. I would like some feed back on this as I see there are numerous people with the same problem. Thanks! 

Answer:Left Broken Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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Question: Left hinge broke

Left hinge mounting broke not long after purchase. Unfortunatly long enough to not be under waranty. Case starting to separate. 

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Hello I have a V series laptop, V5-571-53334G50Makk to be specific and since recently the left hinge was loose and whenever I open the laptop, it was wide open(kept on increasing as I tilt the screen) now the gap has widened. I was wondering what I do to fix this issue? Is it fixable at home with some time and repairing or do I need to take it to a repair center?

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I had bought my laptop Pavillion ab 219tx in jan 2016. but suddenly after using 8 months the fps of my every game is very low. The games that used to run at 40+ fps now they run 20-28 fps. I am unable to find the solution. The performance of my graphic card is very low.My GPU is Nvidia 940m. Why i am facing this type of problem? my laptop is new. Please help me. laptop specs: windows 10GPU- nvidia 940mCPU- i5-5200uRam- 8GB

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Just recently, my super fast notebook struggles to do anything. It fails to load any pages in a browser before it shows 'not responding' and / or crashes the browser completely.  I've uninstalled the Chrome browser and tried again and the same thing happens. The same behaviour in the Edge browser where I also cleared all the data. I recently installed Adobe Photoshop and wondered if that could be the problem so I went to the control panel to uninstall it.... but the control panel freezes and so far I've been unable to uninstall it. I'm now having to use a work laptop for personal use as the notebook which was purchased in January is simply useless, slow and freezes a lot when trying to do tasks that it recently used to zip through with ease. Can anyone help? Has there been a problem with a Windows 10 automatic update recently?  thank you 

Answer:My HP 250 G5 Windows 10 is just two months old, has suddenly...

I suggest following the trouybleshooting information in the following forum sticky.http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/My-Computer-is-running-slow/m-p/...

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My left hinge has broken and is slowly pulling the computer apart everytime I open it.  Small peices of plastice are breaking off as a result.  This computer has been treated very well and has never been dropped.  I read that this is a common problem.  How do I go about getting it fixed?

Answer:HP Envy 17.5 Left Hinge Broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Just like everyone else the left hinge of my laptop is broken and seperated from the casing and my laptop has never been dropped or broken.  Based on all the messages this appears to be a design flaw,  I would very much appreciate a call back from support regarding this issue.  Thanks.

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I bought my SL500 2 years ago. It has been working fine, been in quite light use. Now last week it's left hinge just snaped broken while I was opening the lid. I see this is a very common problem.Has anyone had any luck with Lenovo to get it repaired? It surely sounds like a material or poor engineering problem. I guess it was not as robust and sturdy as advertised

Answer:SL500 Left Hinge Broken

You should be able to find a new one online for cheap, and the maintenance manual is on the support site. The SL series are not real ThinkPads, they're the low end consumer model.

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Like many others have experienced/posted, the left hinge on my pavilion has bulged and cracked the casing. I take care of my laptops and have not dropped it at any time. I first noticed the hinge problem last night, and I can now no longer open the laptop with hearing a grinding sound. This laptop is 2-3 years old and no longer under any warranties. I'm a student and cannot afford the $250+ repairs. Is hp doing anything about this common problem?

Answer:Pavilion g6 with broken left hinge

@rsf4

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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After two years of use the left Hinge on my HP Envy broke.  Where does one get it fixed and is it fixable?  It seems to interfer with the usage if one moves the lid back and forth.  Is it connected to hardware that will evenutally shut my computer down?  I would rather be able to take it a part and put a replacement hinge instead of sending it away? 

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I've seen tons of post regarding the left hinge issue on the envy 17.  I also have this problem, have replaced two fans due to the plastic part the hings screws into break ing and getting into the fan.   Also I'm beyond the waranty period.  Havs HP created a repair kit or replacement case with better design to fix my laptop issue?   Laptop is only 2 years old.  I hope HP will stand behind their product and help customers with this issue

Answer:left hinge issue on envy 17

@plzfixit

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I have a left screen hinge crack on my Z480. It catches when I open the lid and I fear it's going to get worse. This is actually the third problem I've had with the plastic on this computer, and from reading other discussions I don't think I'm alone. I tried calling tech support. My laptop is out of warranty but it's not 2 years old yet. I haven't dropped it. The guy pretty much told me what I expected to hear (that there's nothing to be done) and told me to take it to a local servicer but when I asked if he had a recommendation he said he "didn't know where I lived." I live in Cincinnati, OH and told him I could share that info with him but instead I got a lecture on the impermanence of material things. I would just really like to know my options and get any help from the manufacturer of this product.

Answer:left screen hinge crack

If you bought your computer with a credit card, call them up and ask if they offer free extended warranty on items purchased with their credit card. MOST credit cards doubles your warranty (at least 1 year past the initial year). However, the claim will need to be filed through the credit card company and needs to be covered under the basic warranty. Since you have "cosmetic damage" you will need to prove to the CC company that the issue is with the device construction. You can probably do so by digging up old post and sending them a faxed copy of all these posts.

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I would like to know how to loosen the left hinge before it breaks but custoer support want me to ignore the problem untill it breaks, this is unacceptable as i cannot affor tot wait the month it would take to repair. How do i loosen up the hinge? Please Help-Ian

Answer:Lenovo y 50 left hinge to tight

Welcome to the Lenovo Community Fellow Wisconsinite !
 
Another owner of your model experienced a similar problem with one of the hinges being too tight.  He / She found there was a small nut on the hinge that could be loosen so that the hinge moved more freely.  Please see message number 89 in this forum discussion for additional information......
 
https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Y50-70-Touch-only-customer-review-broken-hinge-...
 
For your reference I have included a link below to your model's Hardware Maintenance Manual.  Please follow all precautions when working inside your laptop. 
 
http://download.lenovo.com/consumer/mobiles_pub/lenovo_y40_50_series_hmm.pdf

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I am also having left hinge issue!!!!! Now the video isn't working properly!!!! Hp needs to be accountable for their defects!!! Checking into a Dell since Hp will not step up to the plate and repair their on going issues.

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Hello.

I have an Asus X56TA laptop. It worked like a charm until yesterday, when suddenly, without any warnings, my left hinge just broke off when I was closing the screen.

It seems that the hinge just got _completely_ stuck. Really, like it was made of solid concrete. So when the screen worked as a lever, it easily broke off.

To illustrate my problem, here are some pictures:


Anyone has any tips what to do with this? Is there any chance of making the hinge work again? If yes, I thought of using some very powerful glue to "repair" the hinge. The plastic cover is 100% OK, so I only need some usability

I also found a brand new hinge for my notebook model on eBay. Is it possible to remove the broken hinge and install the new one?

Thanks in advance for all the tips.
 

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My G7 Pavilion apparently has the same issues as other owners of the same model. The casing has separated. The left hinge has not worked properly for some time. Now my screen has quit working. I am utilizing my TV as my screen at this point, however, this is not convenient. I would like to know how HP plans to resolve this issue for me and others as well. Thank you for your time and consideration.  

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I've had my envy 17 for 3 years all went well until yesterday when the hinge broke. I see it's a common problem can anybody from hp help please?

Answer:hp envy 17 broken left hinge

@e-claire

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Left hinge issue - the very same I have been reading about in this blog. I purchased my beloved laptop in August of 2013, it is NOT a refurbished item ; it is the Beats Audio version.This is the second time this has happened to my laptop, the first time was about 1.5 years ago. An excellent service technician at Future Shop was able to take the back off to find the tiny screw that had worked its way out, there wasn't even a charge for the service. I miss this technician, she was the best one I have ever dealt with.Before this issue my warranty was coming up so I took it in for a tune up. I mentioned I was having issues with the sound; I thought it was a software issue, it wasn't. They ended up sending it back to HP, the motherboard was replaced.Now the left hinge is gone again, this time I am told that HP doesn't have replacement parts as now small pieces have broken off inside. My option is to have it glued with no guarantee.I NEED my laptop. I can't afford a new one as I graduated from college a few months ago with no job yet. What are my options; can I have another one built from the good parts?

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I got a Lenovo SL500 almost 2 years ago now and the left hinge on it just broke. Right now I'm typing this on a slightly sideways monitor . This thing never even leaves my desk, I googled it and found that a few other people have experienced broken left hinges. Looks like a design flaw.
 
Link to picture
 
Is there anything I can do to get this fixed?
 
Pictures attached:
http://imgur.com/flCzn.jpg
http://imgur.com/Ksq25.jpg
 
Also, I just saw that a bunch of other people have this same problem even on this forum...
 
 
Moderator note; embedded picture(s) totalling >50K converted to link(s) Forum Rules
 

Answer:SL500 Left Hinge Broken

hii also own a sl500 and got the left hinge broken. although not as bad as your sl500....what i did was to order a set of hinges from ebay and then when it arrived i replaced the broken one with the new one.and like u said it seems to be a flaw in the design so if your sl500 is not in guaranatee then u cant do anything else but get a new hinge and replace it.good luck

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Exactly the same problem as before - all working great then on opening the top cover (screen) the left hand hinge seems to have failed causing the bezel, screen and top cover to become separated from each other. HP were contacted and arranged collection, repair and re-delivery.Shame this has happened again but hopefully HP can address my issue again soon.Regards

Answer:Left Hand Hinge Broken - Again!!

@JustinPa

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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[ Model : Lenovo L412 ]My Laptop's left Hinge has been broken.. I know its common problem in this series.. Just Wanted to know what price it would take to repair it in INR.. And If I can get this fixed up in Kolkata, India. Thank You..













Solved!

Go to Solution.

Answer:L412 Left Hinge Broken

Hello sin2akshay and welcome to community,
 
You need to contact the support center to get the detail of service center then visit to them and get this fix.
Country or RegionLanguageTelephone numberHours of operation

India
English
1800-425-2666or1800-102-3692Email: [email protected]
9 AM - 6 PMMonday - FridayExcept Holidays

 
 
Best Regards,
Tanuj

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Wow , I have had the same problem , left hinge screw and besel came off and then got stuck between the screen and keyboard . Went to close the lap top and the screw was stuck in the hinge and next thing you know I have a cracked screen. Bought this laptop in December still under warranty , but HP says that this is not a know issue so they will not cover physical damage. Then I find this message board and wow , here we are all with a left hinge screw issue. Only problem this caused a broken screen. My case has been escalated still waiting for a call or email .  Any one have any advise? Geek Squad wants over 1000.00 to fix screen , that is more than I paid for the laptop new. Really disapointed in HP service , have a second HP Envy 17 in shop under warranty repair for a fan malfunction , they are fixing that one. This really may be my last HP. I own about 14 machines between my office and home. May be time to look for something else. 

Answer:HP Envy 17 Left Hinge Screw

@Golfgil

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hi I have a HP Envy 17"  Product No. F7T68EA~ABUSerial No. 5CG419F06DModel: 17-j130ea The casing around the left hinge has started to come loose. This makes the screen less rigid and from reading other posts it appears that it will only get worse. Please can you advise as to how best to fix this. Many thanks

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My left hinge makes cracking noise and has become loose. I have to press it close to the base because it separates. My screen, i have to be careful with because it doesn't wantot stay at the angle I like due to the weak hinge. Can you please assist?

Answer:HP 17 Laptop Left Hinge Loose

@S_Washington

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hinge moves whenever I open andy  close the screen. I am afraid It would eventually break apart. The right one is perfectly fine though

Answer:The left hinge of my laptop is not sturdy and is about to co...

@Ram002

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hello. The left hinge of my laptop was broken after less than 100 open / close cycles. Service center says it's not a warranty issue, but if judge by google search it is a design flaw, because every next user has the same problem. Please advise where should I sent a complaint?

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Same issue as the hundreds of other posts on Hp (hinge problem?) Laptops. Who can I contact to get a quote for and arrange repair.I'm disappointed that I had to search hp support to get information about this,  and have never been contacted about it first.Regards,Dave

Answer:envy 17 broken left hinge

@Dfrikes

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hinge has been broken and as a result the base has also cracked.  Is it possible to arrange a fix for my computer? If yes how?

Answer:Left Hinge and Broken Base

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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I have the same problem documented in the thread: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Pavilion-g6-Broken-Left-Hinge/t... There isn't an option to post a reply to that thread. The left hinge of my Pavillion G6 broke like quite a number of other G6s.  When opening the laptop, the display works in some positions.  In other positions, the display is completely white.  The laptop top and bottom separate a bit while opening the laptop. Was there a recall for this problem as there are quite a number of incidences of the left hinge breaking under normal usage? 

Answer:Pavilion g6 Broken Left Hinge

@markca

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

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 The left hinge on my Envy notebook seems to be malfunctioning and is separating the bottom case, leaving a gap an making it next to impossible to open the computer.  It sounds very much like the same problem as others are reporting but I haven't seen a public asnwer. Any ideas what the best way to have it fixed is? Can I fix it myself? It's a 3 year old computer, functioning well otherwise but I'd hate to have to put a lot of money into it.  Thanks!

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Hi, I purchased my Envy M6 about three years ago. It is obviously out of warranty. Today, the left hinge mechanism failed.I am unable to close the lid without causing further damage, as case is splitting aroud the hinge. After briefly looking for solutions to this problem I was astounded by the sheer number of reports of the exact same malfunction occuring on this device.With countless reports of the problem, I find it incomprehensable that there has been no recall to resolve the malfunctioning parts.  Rather than a recall, the information I can find through these forums suggests that HP is charging customers for the privilage of repairing their malfunctioning product.I'm hoping that HP is able to address this issue!

Answer:HP Envy M6- Left Hinge Issue

@AmandaCrn

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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My Hp Envy is coming apart at the left hinge. How do I fix It. Also my battery isnt hold a charge long. where do i buy a new battery?

Answer:Casing at left hinge coming apart.

@Palmtam

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hinge of my Aspire E series laptop is so off the hook now, when I open and close the computer it exposes a gap and you can see the computer inside. That can't be good! Also, over the two years I've had it, the small screws on the bottom fall out and I have to constantly screw them back in - one of them being the left hinge corner screw. And now I can't even screw a screw in as it just turns round and round. I don't know what to do...is it over for this computer? This is the second Aspire I've had in only five years.

Answer:Acer Aspire left hinge is so bad now that the top ...

Hello, Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.Could you post here one or two pictures of the area concerned (bottom and near the hinge)?

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I opened my laptop today and the left hinge broke. I posted elsewhere in these forums. Not a happy camper right now.

Answer:HP Envy 17 Left Hinge Broke

@D3ADM4N

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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This is in response to the 2014 post, "HP Envy 17" Left Hinge and Casing," and I'm posting here b/c I'm not able to reply in that thread (maybe HP got tired of hearing about it?). I am having the exact same issue but with my HP Envy 15.6". I purchased it 13 months and 3 days ago. Up until this point, I've loved it. It's been an excellent machine. That is until this morning. The left hinge completely broke and the plastic piece detached. When I close the laptop I can place it back on, but when I open it up it pops off again and makes popping noises. I want to note that I have taken good care of it, gentle care (in fact I haven't opened and closed it very much, no reason the hinges would be worn after only a year), and basic, routine usage. I don't know what to do. I'm concerned that this will only get worse over time and am worried of the potential internal damage this could cause. I've read all of the threads, the many, countless customers who have the same issue. It really calls into question HP's brand and the quality of their products. I assume my warranty is expired. And it's very suspicious that this happened just at the year mark, about a month after my warranty expired. This seems to have been a known problem since 2014 (almost 3 years!) with no solutions for customers. The only option I've seen is a repair at around $150-300, which I think is outlandish to pay and insulting to customers. This is not average "wear and tear." This is clearly a design flaw... Read more

Answer:HP Envy 15.6" Left Hinge Broken

@Ml_holladay

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I purchased a HP Envy TS 15 notebook in December 2014 and so far it works fine but no longer under warranty.  However, the left hinge of the laptop is broken which leaves the top left corner of the plastic cover with a slanted appearance against the screen.  Also I noticed from previous posts that there is a flaw with the hinges with some of the HP Envy laptops.  Now, what can be done to fix the broken hinge?  Thanks for your assistance.

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I have looked several places on how to get this fixed, yet I am also seeing that HP will send a replacement for free. This has become such a nuisance. I have taken metaciously care of my laptop and to have this happen is unacceptable. It has nearly broke all of the plastic slits on the left side. Will someone please help me? Thanks

Answer:Hp Envy 17 Left Hinge is Broke.

@HPENVY_17

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

If you are unfamiliar with the Forum's private messaging please click here to learn more.

Thank you,
Omar

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My laptop, purchased 6 months ago has always had a tight left hinge.  It has recently gotten to the point where I cannot open or close it without a very real risk of the whole bezel cracking.  Unfortunately, when I attempted to claim this repair under the warranty, I was told that I would have to pay for the repair since it wasn't covered (!!!).  Anyways, there is absolutely no way that I will pay the extreme price that Acer quoted me, as it was nearly the price of the laptop new.  However, I am having difficulty finding the specific model for the hinges to purchase and fix on my own.  While there are many acer hinges to be found, I am not sure which would be compatible.  Does anyone have any information on which hinges would be appropriate for replacements?Thank you

Answer:Left hinge on E5-575G too tight

A small update, I have had my second (more clarifying) warranty claim to Acer rejected and also called the technical support hotline.  I was told that Acer does not cover physical damage.  Well, this is physical damage caused by their manufacturing processes.  I am very miffed at the moment that Acer cannot fix an issue that they caused. But, on the brighter side, I am willing to attempt to fix this problem myself if I can find the proper replacement hinges.  Does anyone know which hinges are compatible?  All of the normal parts websites listed do not seem to list the E5-575G-53G next to any of their hinges so I have not been able to find the appropriate ones.  I hesitate to go through the parts supplier that Acer pointed me to, as I do not want to support Acer in any way in the future.

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Hi, My laptop's left hinge broke off recently. I am able to open and close the lid, the screen is OK, but I'm worried if I'm damaging it more everytime I open and close it. I am still under warranty. I've tried calling HP but no response. Any pointers? Thanks













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Answer:HP Dm4-1065dx left hinge broken!!

Hi Gaurang_YNWA,I would suggest calling HP again. Support phone #?s - http://goo.gl/n2Qb1If you are out of warranty, you can fix it yourself as hmmmmmm did, pay another repair shop or person to fix it, or call HP and send it in to be repaired. Regards,

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Hey- the left hinge on my laptop broke. its kinda like snapped apart? i cant close the laptop itself as the casing on the laptop screen itself will move with it otherwise- its never been dropped before and literarly just happend as i moved the screen slghtly downwards. how much is this gonna cost to fix? im a student and poor as hell at the moment- so it the type i can do a bodge job myself or will i mess it up if i were to? not perticurely tech/ diy savvy either. Many thanks,Bexxiem

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I purchased my HP Envy TS 17 Notebook from Costco and now the left hinge is broken. I have used it exclusively for school and have taken very good care of it; however, now, I am unable to close it. The left hinge hangs and the case is popping apart. So far, I had been very happy with the laptop, but this definitely a problem. I paid nearly $ 1,000 for this computer. At the time of purchase, I was completely unaware of the previous hinge problems in HP laptops.  Please help!!

Answer:Envy TS 17 Broken Left Hinge

@cy2491

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hinge of my Aspire E series laptop is so off the hook now, when I open and close the computer it exposes a gap and you can see the computer inside. That can't be good! Also, over the two years I've had it, the small screws on the bottom fall out and I have to constantly screw them back in - one of them being the left hinge corner screw. And now I can't even screw a screw in as it just turns round and round. I don't know what to do...is it over for this computer? This is the second Aspire I've had in only five years.

Answer:Acer Aspire left hinge is so bad now that the top ...

Hello, Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.Could you post here one or two pictures of the area concerned (bottom and near the hinge)?

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