Computer Support Forum

X1 Carbon - Windows Hello and system lock

Question: X1 Carbon - Windows Hello and system lock

I?ve recently bought a X1 Carbon with the infrared camera, which allows me to use Windows Hello facial recognition to logon, which works just fine. I use the Windows key + L to lock the laptop, but I?m finding with Windows Hello switched on, the infrared camera keeps searching for me. Does anyone know how I can stop the camera from looking for me when I lock the system? I looked in the settings just couldn?t see anything about disabling the infrared camera on system lock. Any help appreciated, thanks

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Preferred Solution: X1 Carbon - Windows Hello and system lock

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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I?ve recently bought a X1 Carbon with the infrared camera, which allows me to use Windows Hello facial recognition to logon, which works just fine. I use the Windows key + L to lock the laptop, but I?m finding with Windows Hello switched on, the infrared camera keeps searching for me. Does anyone know how I can stop the camera from looking for me when I lock the system? I looked in the settings just couldn?t see anything about disabling the infrared camera on system lock. Any help appreciated, thanks

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Hello everyone, I have a Lenovo X1 Carbon 2014 with integrated Sierra 4G LTE modem and i have not found a place where i can lock it to a specific frequency - it keeps changing between 3,5G (HSDPA) and 4G LTE, but i would like to lock it to 4G LTE, because even with low signal it is faster than 3,5G. It is possible on the phones and 3G USB sticks, but nowhere did i find to lock it on my laptop. I am using Lenovo Access Connections and there are no such options. Is it possible to lock it somehow? A registry key? Some hidden options? Please help!

Answer:X1 Carbon lock to LTE


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Has anyone else experienced the wireless locking up?  Lately I've been having wireless issues. It will still show it's connected but nothing will go through. Sometimes going into Airplane mode fixes it and sometimes a reboot fixes it.  Very strange though Thanks Josh

Answer:X1 Carbon wireless lock up

Any other information?  Is this happening at home, work, coffee shop?  Do you have any other devices nearby using the same AP that are working fine?  Are you using the Lenovo factory image or a custom OS install?

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Hi Having a issue with Scroll Lock on the X1.I have talked with Lenovo support and they tell me that Fn + C should turn on and off Scroll Lock but that does not work. Have the latest Hotkey Features Integration for Windows installed and running Windows 7 Enterprise Sp1. If i connect a external keyboard i can turn on and off Scroll Lock with the Scroll Lock-key. Anyone with same or similar problem? /Magnus


Go to Solution.

Answer:X1 Carbon Scroll Lock

Fn + K actually on X1 Carbon Also you can bring up the onscreen keyboard to turn it on and off.

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I have a seemingly simple question that I hope someone can help me with. On my new Thinkpad X1 Carbon, I know by using Lenovo?s Adaptive Keyboard software you can reassign the Home and End keys to be Caps Lock. However I want to know after I reassign them to be the Cap Lock key, where do I find my Home and End keys? Is there a special combination of keys for Home and End? My intuition tells me there has to be, otherwise it?ll be just stupid. But I can't seem to find out the answer. Thanks.

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The little LED on the shift key sometimes is on but Caps Lock is not on (all keys still in lower case). This is always the case when I log on freshly.  pressing Shift two times to enable Caps Lock (screen indicator comes on, ALL CAPS NOW) and pressing it two times again turns off Caps Lock as well as the LED indicator.  But sometimes it still behaves eradically. Any software update on this?


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Answer:X1 Carbon Caps Lock Indicator

I've noticed that too - so I turn it "off" but really I'm just turning it on, then have to turn it off for real.

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Hi, is there a way to turn of the Fn Lock LED on the X1 Carbon? I am using the function keys all the time (as obviously most people do ) - and the little green light somehow annoys me ...  CheersVince

Answer:X1 Carbon 2015 turning off Fn Lock LED

Sorry for bumping this thread up - is there any way to programatically turn off the green FnLk LED?

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Hi, there is an annoying feature in X1 Carbon, you must press twice the CAPS LOCK key to enable/disable. It is not compatible with all ThinkPad line. We need a feature to let customers choose traditional one key press for CAPS LOCK instead of 2 key clicks. I took 3 mintues more to type this message due to THIS ANNOYING FEATURE BY DEFAULT... and please guys do not say "disable it"... we are not microsoft basic users.


Hi emont,Thank you for your opinion. I have not found two split-second taps to be an inconvenience as opposed to one tap on one dedicated Caps Lock key.Perhaps the engineers will see your suggestion and consider it in future models.

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When double tapping left shift, caps lock is turned on. I want to disable this functionality. I have already tried remapping left shift to right shift, but that doesn't work. I am using Ubuntu 14.04.

Answer:X1 Carbon 2nd gen - disable caps lock

Bump, any ideas?

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x1 carbon black screen start up with lock icon... what can i do to use my computer again!! i guess i have to type in my password  beside the lock icon... but it is not working!!!Thank you !!

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UPDATE Hi, you can lock the "Fn" key through pushing the combination of both "Fn" + "Esc" keys. Kind regards,J_Peter_S ------- Hi, I searched intensively, but couldn't find the way how to activate the "Fn" key lastingly for this particular Lenovo X1 Carbon model. I have to use very often traditional F-Keys (e.g. F4, F5). Therefore, I'd like to lock the "Fn" key like on traditional keyboards. Please let me know how to lock the "Fn" key. Thanks in advance, and kind regards,Jochem

Lenovo ThinkPad X1 Carbon (Type 20BS, 20BT) 20BTS0W70E

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Dear all, Does anyone knows if it is possible to turn off the function "holding down shift to activate Caps Lock"?When holding down the left shift for more than 5 seconds the caps lock is activated. Can this be turned off? regards,Jayy

Answer:X1 Carbon 2 - turn off holding down shift to activate Caps Lock

Mine doesn't do that.  It only activates CAPS LOCK if I press it twice fast.   Holding it down does not do it.

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Upgraded from Vista to Windows 7 - did not set a password. Now cannot get passed the screen asking for a password. All the fixes I found want to begin at the START prompt. Cannot get there. I am stuck on the first screen asking for a password. Never set one in Vista. Don't have any passwords to give it. HELP!

Answer:windows 7 System lock out

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I received a used laptop but I was not given the password for the admin rights to it. Therefore, I cannot lock the computer when enabling the screen saver or prevent unauthorized use if someone uses it.

Is there a way I can get around this? Are there programs that can help me out with this?

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I'm getting the above error message from Windows Backup. In more detail:
"Windows Backup failed to get an exclusive lock on the EFI system partition (ESP). This may happen if another application is using files on the ESP. Please retry the operation."
Error code 0x8078011E
Well I've retried and get the same thing every time, also tried rebooting, also tried googling the error code but no success.
Any assistance very welcome, thanks !

Answer:Windows Backup Failed to get an exclusive lock on the EFI system partition

The issue may occur if EFI system partition is locked or other application is using files on the system partition.
I suspect the third party security software protects the system files and causes this issue. Therefore, please disable security software temporarily and perform clean boot. Han
TechNet Community Support

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i was stuck on the lock screen after setting power saver mode for both the system and screen, as well as turning on the screensaver.The screensaver did not have login enabled. i had to restart to login. What might cause this? recently, i did not have "turn off screen" enabled, but i had wanted to protect the screen. Also, screen saver was never on. But i changed "turn screen off" to 1 hour, while sleep mode was still 3 hours. screen saver is less time.

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Hello. I need your help! I do not know where to post this thread because the source of the issue cannot be verified.

I notice after playing long videos on You Tube and other websites, my screen will freeze-up for a few seconds and then unfreeze on its own at times. Other times I have to close out of the browser in order to get the system to unlock or I just have to wait a few seconds for the system to unlock on its own. Seems to happen only while playing longer videos online. Other than that, this issue does not happen. This is all new and started happening the last few days.

I will not elaborate too many details at the moment. It is best to take this step-by-step then throw lots of data out all at once and have many long paragraphs to initially post. Please ask me questions if you need too. I will tell you, I have run full system malware scans using Norton 360 and Malwarebytes Anti-Malware, nothing detected.

Some basic general stats of my system:
- Windows 7 Pro 64-Bit.
- Intel Core 2 Quad Q9550 -- Yorkfield 2.83 GHz 1333 MHz processor.
- ASUS P5Q desktop motherboard.
- 8 GB of Corsair XMS 4x2 GB DDR2 RAM.
- XFX Radeon HD5670 Graphics Card.

Here are 2 Windows Critical Events:

A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.
Locale ID: 1033

Extra information about the problem
BCCode: 117
BCP2: FFFFF880041953BC
BCP... Read more

Answer:Windows 7 64 - System Freeze and Lock-Up While Palying Long Videos Online???

Both faults reference the same ATI/AMD driver, I'd download and install the latest driver, choose the drivers only package and uninstall the Catalyst Control Centre that you already have installed for less chance of bugs further down the line. The latest driver is here, top link.

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Hi everyone, We supplied 4 x Lenovo ThinkCentre M93P Tiny Desktops (Model: 10AB003SAU) to a business customer earlier in the year. They are all running Windows 7 64-bit with 500GB 7000RPM SATA drives. Late last week to early this week (approx 17 April 2015 to 20 April 2015) an update came through Lenovo System Update for Lenovo Active System Protection V1.0.0.21 which the customer installed on all four of their systems. Since then, all four systems have been hanging & locking up during use & then require a hard reset for the systems to be usable again until the problem reoccurs next time then the same thing over & over. I spent a heap of time going over the systems trying to work out the cause of this issue which has cost me an absolute fortune in lost productivity & lost revenue. It also lost the customer a lot of time & renenue due to the systems being problematic over a number of days. Thanks very much Lenovo! Won't get any of that time or lost labour back! Customer is furious with both us & Lenovo over this matter, we will likely lose future business due to this. Hoping this may save someone else a major headache if they see this post early enough as I assume problem would be relatively widespread if people are using Lenovo Update. If anyone else has or had this issue recently then please comment. Very disappointed with this probl... Read more

Answer:** Lenovo Active Protection System V1.0.0.21 Causing Windows 7 64-bit to randomly lock up **

I just had the very same problem with a 10A5 0006 (M93 without "p"). Customer reported the issue on Friday, 8th of May after apparently suffering silently through the issue for a few days already, saying that it becomes worse, and that he has to restart the machine sometimes every quarter of an hour. Thankfully customer was able to say that the problems started in the last week of April already, and indeed, on the 16th the machine last installed Windows Updates, and on the 19th the aforementioned Active Protection Of Doom I already began back tracing (read: uninstalling one by one) the updates from that day when I stumbled over your post. In all fairness, I would probably not have even touched the Lenovo update, thinking first of a MS foobar. This post saved me from having to invest several hours of time, not to mention that I will be now prepared if the next machine with the similar issue comes around the corner (I need to service roundabout 50 M93p's from the last half year, I betcha there will be more) Thanks 

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Anyone have any idea on how to either recover encrypted folders locked by Folder Lock or how to recover and use deleted system restore points?

I read the thread about recovering deleted restore points here, and the thread about Folder Lock issues here, but there is no definite answer.

Problem: I locked a few folders using Folder Lock (FL) and then put the program in Stealth Mode. In order to access FL again (since its in Stealth Mode) it is necessary to use the hot key combination "ctl+alt+F". I tried this the next day and nothing happened. I then tried to reinstall FL, but I received a message telling me that I have to uninstall the copy of FL that is already on my disk. So, I tried uninstalling FL and I received a message telling me that FL has already been uninstalled. I tried this three more times with the exact same results.

I figured I'd just restore the system to a previous date. But, come to find out, all of the system restore points have been deleted (undoubtedly because of my frequent use of Window Washer and CCleaner.) I was able to recover a file named "RestorePointSize" using the program Recuva, but I have no idea what to do with it.

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Hi All,
Recently we are facing "CAPS lock turns on and off by itself" issue in Windows 7 64-bit Enterprise Service pack 1 operating system, issue is coming quite frequently now a days in all the Windows 7 machines.
For testing purpose,we have tried replacing the key board's on the machines, but no luck issue is still occurring.. Have to give a try updating the respective machine model keyboard driver....
Kindly suggest us the possible solution to fix this issue.

Answer:CAPS lock turns on and off by itself" issue in Windows 7 64-bit Enterprise Service pack 1 operating system

Hi Paramaguru,
Open your Task Manager and see whether wscript.exe is running, if yes, end task for that program and see whether the problem still occurring.

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Looking for a Free Num Lock and Caps Lock indicator software? Download 7Caps.
7Caps is a very small application that aims to notify you in real time whether the status of the Num Lock or Caps Lock keys changes
Download it from its home page. TrayStatus also lets you enable status indicator for Keyboard keys.

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Not a techie.  Can't get straight answer ANYWHERE.  New laptops tend to NOT have indicators on the keys.  Hoping Windows 10 has indicators that can be turned on and PROBABLY would show up in the tray at the bottom right of the screen. 
I have heard of sites where such things can be downloaded but again NOT a techie, so I hesitate to go outside of Windows/Microsoft for downloads.  I do not know what download sites are safe or spoofs.

Please plain English ... i.e. go to settings etc.  Or just give me a Microsoft approved site for download.

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Hi, new to these forums, hope I don't break any rules or anything here.

My laptop is a
Sony Vaio - Model: SVE141R11L
Product name: SVE14135CXB
Pre-loaded with Windows 8 x64
Intel(R) Core i5-3230M CPU @ 2.60GHz
6GB RAM w/ 900GB HDD space
Purchased in Navy Exchange last year (around July 2013)

I have dropped it once or twice from at most a 3ft fall inside a padded case. I mostly use my computer for school work, some gaming, extensive video/photo editing, internet browsing. I've installed some debatable programs but have been installed long ago. Most of my programs included Microsoft Office, Adobe suite, Steam, iTunes, uTorrent, McAfee VirusScan Enterprise, Winrar, VLC, etc. But are now gone due to the refresh I had just done last week for prior problems, but still experience problems.

I recently been having issues with my computer where it just won't respond at all. Like today, I had it working for a few hours, but then went out and left my laptop on the lock screen, and came back to it being completely stuck. Completely stuck as in, no keys or clicks would unlock the screen to the login prompt. However, my cursor was fully able to move around the screen, and my caps/num lock buttons work as they display the lights enabling/disabling them. The time when it was stuck was 8:03pm, but the clock was stuck on 7:55. But on the bottom of the front of the laptop, the HDD orange light is not lit up at all, which I believe suggest that the HDD is not reading/properly reading. Oddly e... Read more

Answer:Windows 8 Lock Screen Stuck, Cursor/num/cap lock work

Sounds like one too many drops killed the computer. You may get lucky and find a local mom & pop shop that will fix it cheaper then Sony.

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My errors are a freezing cursor - dead mouse on every other reboot ..and.. With file transfers from one HDD to another I will frequently get a system lockup of Windows (forcing me to reboot. hard reboot). My System is CLEAN of viri and trojan as wella s spyware. I Have WinXP Pro Sp2. Running Zone Alarm Pro v6, Eset NOD32 v2.5, Webroot Spysweeper (for coookies and alt scans), Spyware Doctor v. (resident), and Trojan Hunter v4 (also resident on boot). I am also booting and browsing with Pop-Up Stopper Pro. My Hardware? Abit NF7-S rev.2, Athlon 3200 Barton core, Best OCZ 400Mhz RAM (?) - 1Gb in dual channel, Audigy 4 Pro for sound. Latest drivers for all "to best of my knowledge" Any Helpers? :)

*More on the file tranfer lock-ups. The two other drives are Seagate drives and identicle. They're 300 Gb each... I have not reformated them since my last Windows reinstall - they were detected right off.

Could be Windows isnt seeing those drives for what they are?? Even worse, a bus problem?

Thank you in advance.

Answer:Mouse Lock-Up (not there on boot) and Windows Lock-Up Transfering Files HDD to HDD.

have you tryed running safemode? is it the same?
run a chkdsk: start > My Computer > right click the drive u want to scan > properties > tools > error checking - Check Now > put tick in both boxes > click start > click to scedule on next boot > restart

see if it returns any errors or corrects this

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How do I remove the Caps and Num Lock indictor for a Lenovo G50, that is running Windows 10?

Answer:Remove Caps lock/Num lock indicator? (Windows 10)

Hi Thisismyname01 ,
Welcome to the Community Forums. 
On a similar G50 , this was resolved by uninstalling Energy Management .
Another steps that was advised :
1. Opening Control Panel >Program and Features>Uninstall a Program and look for Caps OSD or Lenovo OSD 
2. On the display properties of the graphic card , you may also configure to "Show indicator for a few seconds" . 
3. Disable hotkeys from the BIOS ( but this may change all other usable hotkeys ) . Lets's reserve it a last option. 
Update us what works for you.

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Hello All, I?ve received the Windows Downgrade Recovery Media for windows 10 Pro from Lenovo and I?ve followed all steps for the upgrade from windows 7 : -Bios and all driver update with ThinkVantage-changed in bios option ?OS Optimized defaults to enable?-reboot-press f12 and boot from usb key After that, a black screen with win10 Logo appearin 10 seconds it changes to a Lenovo Logo with a lifebeltI would expect a windows form for the selection languages , but my thinkpad x1 reboot and restart with windows 7.I tried also to modify from bios the boot order putting the highest priority to USB, but in this way start a loop.I think that the problem could be in the USB media that they have sent me.My upgrade to win10 pro is stuck, do you have any idea?Thanks

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what to do when a dell latitude d630 laptop is not on but cap lock, num lock and scroll lock is on and i'e tried to check the VGA and the processor

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Hello! Since the most recent build of W-10 (9879), my caps lock, num lock, and scroll lock lights do not function on either computer on which I have W-10 installed (a desktop with a USB keyboard and a laptop with an integrated keyboard). The keys still work to correctly toggle the functionality, but the keyboard lights don't work. In case it matters, my keyboard's actual backlights and my mouse's internal light (not the laser, the internal LED) are working correctly, it's just the CL, NL, and SL indicators that don't function.

Anyone have any ideas for fixing this?

Answer:Caps lock, num lock, scroll lock lights no longer function

Welcome to Windows TenForums, Vaindil.

It doesn’t seem to work on anyone’s system and there doesn’t seem to be a fix yet. You can read here into the beginning of the next page if you like.

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System Update is offering Active Protection system for my X1 Carbon. Why? The readme says it is for Hard Drives and I use it on my X230.  But why is it offered for my X1.  The display driver System Update offers will not install.  Yes, System Update is up to date.  Can Lenovo Technical Support shed any light or do I need to call them.  Thank you.   

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in lenovo solution center i have an alarm about system registery " internal hard drive Sandisk SD55G225G1052E" and also alaram me that i have used 97% of my system registery, i want to be informed about below items:1- what is system registery?2- why my system registery is ful and my computer is not affected by virus?3- how can i solve this problem and is this possible to increase the capacity of this drive? many thanks in advance,Reza

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Hi, I've got an X1 Carbon 20FB (4th gen), and noticed it doesn't have Lenovo System Update on it, which I've found useful in the past. So I went to the Lenovo downloads site and found System Update, but it doesn't list the 20FB as one of the X1 Carbons it supports - it only goes up to 20BS, 20BT: (See the "Note for ThinkPad X1 Carbon users") Should I avoid downloading System Update then? I've not noticed anything that's not functioning, but I figured it makes sense to keep things up to date from a security and features point of view. Why is it not included by default? Thanks for any advice!

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I got this base system device error in my device manager. I have installed X1 Ricoh multicard reader but still can't solve it. My machine is X1-3444-BDU, Win 7 pro 64bit. Could anyone help me? ThankS!


Go to Solution.

Answer:Carbon X1-base system device error

Welcome to Lenovo Community Forums!
Try running Think Vantage system update which will automatically detect and install the missing drivers for your
Best regards,

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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My motherboard died on my X1 Carbon Gen 1.  I sent it to lenovo and the repair estimate was ~$750.  I decided to replace it myself but the part for my system FRU 04X0495 (W8P,i7-3667U,8G,F,AMT,TPM,MT) new are quite expensive.  I found a new systemboard FRU 04Y1988 (W8P,i7-3667U,8G,F,AMT,TPM) at a much more reasonable price and installed that.  I now have a working machine (new machine type 3448-3Y2) but no touchscreen (I assume the MT stands for touch monitor or something).Question, and I think I know the answer, Is there any way to convert or add to my new systemboard the touch screen capability?  I assume it is not just the driver?thanks, 

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I'm using an HP Pavilion dv6000 Notebook series. I noticed that my Caps Lock LED is not working but its FUNCTION is working fine.. same goes with Scroll Lock. Here's the weird part.. when I press Num Lock ( function key + scroll lock ) the LED turns on! I already tried a system recovery, it didn't solve the issue. Is there something wrong with my BIOS? Any help from you guys will be highly appreciated.. thanks!

Answer:Caps lock & Scroll Lock LEDs not working but Num Lock is wor...

Sometimes electrical components needs to have all power sources removed and reintroduced to work properly.  Try performing a hard reset first, if it doesn't work then try updating your BIOS.  If neither works...It's pretty much dead and not worth fixing.  To Perform A Hard Reset Shut down the computer by going to the Start menu and selecting shut down. (If you have no display, hold the power button down for  5 seconds)Disconnect the AC Adapter from the notebook.Remove the battery from the bottom of the notebook.  There will be a switch/button to eject the battery.Wait at least 1 minute with all power sources disconnected.Re-insert the battery and reconnect the AC Adapter and then attempt to power on the notebook.

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For some time now, i have been experiencing that my Num Lock, Caps Lock and Scroll Lock all lights up (not blinking) all at the same time, I tried to google it but i can not find any solutions or explanations for it.

Does anyone know if it is bad? and what is causing this?

I am having a wired keyboard with nothing fancy just a standard issue Logitech keyboard.

Answer:Num Lock, Caps Lock and Scroll Lock all lights up (not blinking)

Can you toggle those functions off, one at a time? Sometimes restarting the computer will use the last state it was in, I'd fully shut down and pull the power cord from the computer and the keyboard cable then put them back and try again.

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how to disable Caps lock, num lock, scroll lock screen messages?

I have desktop pc with two keyboards usb and bluetooth. Also TOSHIBA Bluetooth Stack software, but in device manager: keyboard > hid keyboard device both using microsoft drivers. And I dont have any software installed for keyboards. Also bluetooth has separate system tray indications (it is also disabled) so its not that. I made some googling and found other fix it with Hkey_Local_Machine\Software\Widcomm\BTConfig\General KeyIndication set to 0, but I dont have it in registry. Acualy I dont have anywhere in registry KeyIndication. So any ideas how to disable it? Thanks

Answer:Caps lock, num lock, scroll lock screen messages


You'll find that the messages are controlled by a piece of software that came pre-installed on your machine when you bought it. Try looking for a Hotkey managing app to see if the notifications can be disabled.


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Hi, I bought my Carbon Touch looking forward to activating with Verizon and replacing my current 3g ipad.  After hours trying to figure out how to enable broadband, I find out that apparently the "touch" models don't offer it.  Can someone at Lenovo explain how they can have promotional materials like the page at that says "ThinkPad X1 Carbon Touch" and "Embedded 3G Connectivity" while not offering it at all? Then, I thought I'd return the Touch and get the regular Carbon, but I'm seeing now that, despite all of the reviews and promo materials that say otherwise, it doesn't support Verizon either.  How can this be true?  Just about every review that I read about these laptops is flat wrong on these topics.  What's the scoop? I tried calling technical support a couple of times and they were of no help.   

Answer:X1 Carbon Touch WWAN (Carbon does not support Verizon and Carbon Touch has no 3G at all)

Welcome to the Support Forums! I can definitely understand your confusion and I know you must be frustrated. I can clarify that the WWAN is optional in the X1 Carbon, from the same link you provided you can open the ThinkPad X1 Carbon Touch Ultrabook Specs it states there is Optional 3G WWAN.
Here is the the X1 Carbon Personal Systems Reference (You will find the X1 Carbon Touch on the very bottom)
This shows the different models of the X1 Carbon and what specifications are included. Unfortunately, I only see AT&T as the 3G provider on the standard models. From the Parts List it looks like there are other options to choose from that would make it a configured to order machine. You may want to contact Verizon to see if any of the WWAN cards work with their network.
I would recommend contacting the after sales team:
For Post-Sales Inquiries
Please call 1-866-42-THINK (1-866-428-4465) Monday - Friday 9am - 7pm EST
Example: (I dont know what your exact machine type is)

I really do understand your frustration, I hope you found this helpful.

Thank you for being a part of the Lenovo Family,Catie--------------------------------------------------------------------------------Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with ... Read more

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I recently upgraded to Windows 8.1, but it reset my custom lock screen image.  I tried re-applying it but the lock
screen preview in the settings is stuck on a load loop.  Does anyone know why that is and why it won't set my custom image as the new lock screen image?
i can't find the  C:\ProgramData\Microsoft\Windows\Systemdata, folder,
in my laptop
how to get default lock screen images in 8.1? plz help me..

Answer:Lock Screen Custom Image Stuck on Load for Windows 8.1, (Can't see the default lock screen images)

Please take a look at this link and it should solve your problem.

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Any solutions....??? The task bar (windows xp) on my computer is stock on lock, I used malwares antimalware, spybot, avast, avg, security essential from MS nothing works...I don't want to re-format my hard drive, only as last resort.

Answer:windows xp taskbar is lock on lock

Right Click a blank area of the Taskbar,then click "Lock Taskbar", to remove the check mark.

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In windows 10 any new lock function or only pin lock

Answer:In windows 10 any new lock function or only pin lock

Pin & Windows Hello on upcoming devices that allowing users to unlock their device with their eyes....

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When the system resumes from sleep or from the screen being turned off, the keyboard backlight doesn't resume to its previous setting. VERY annoying when you're trying to work. In this thread they talk about a potential BIOS limitation causing the backlight to not resume after a restart, but what about after sleep? By contrast, the X1 Yoga Gen 2, does resume the backlight state after screen off, sleep and even restart! Surely the Carbon should have the same feature set as its brother.

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This is what always happened when I booted up the computer: First time when I pressed the power button, the computer was on for just 2-3 seconds showing the "Lenovo" logo, and then automatically went back to power-off with nothing happened further. And then I pressed the power button again, the computer booted and loaded the operating system without any problem. Even though I'm able to start the computer in this way eventually, it is very annoying.  It happens every time when I cold started the system (no such a problem if I simply restart the computer).  Anyone knows why I have to push the power button twice to boot the system?  I suspect it's something related to the rapid start technology, but cannot locate the exact reason.  Anyone else has the similar problem?  I have a Windows 8.1 now, but the problem existed when I was still using Windows 8.  After I upgraded to 8.1, the problem still exists.

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Question: System lock up

My system intermittently locks up and needs to be restarted. I did think it was a bad install of my previous OS (server 2003) or maybe a virus or something but I have since upgraded my OS and the problem is still cropping up, although less frequently. There is no error report created to give an idea of what has failed and the event log is no more helpful.
Obviously I realise this is a really vague problem which could be down to a number of reasons, so is there a program around which could analyse what happens when it crashes?
Cheers for any help on the really frustrating problem,


Answer:System lock up

Microsoft says whenever a computer freezes or reboots (crashes) you need to run chkdsk
Start, my computer, right click on your hard drive, select properties, select tools, error checking click "check now"(chkdsk).
(General maintenance can save alot of headaches, see link below for general maintenance)

Hard drive
Download the diagnostic tool and check your hard drive
Hard Disk Drive Diagnostics/Utilities



When your CPU overheats, it will usually cause your computer to reboot. Video card overheating causes artifacts to appear on your screen, and usually wont cause reboots.


Enter BIOS upon powering on your computer. Most BIOs have a hardware monitor. Use this to check your temperatures and fan speeds.

There is also hardware monitoring software that can check your temperatures from Windows. Your hardware monitoring software should have come with your motherboard. If you have no monitoring software, you can go to and get PC Wizard. PC Wizard is an easy to use program that will let you know what kind of temperatures you have, and what your fan speeds are at.


CPU overheating is usually caused by a failing CPU fan or improperly applied thermal paste. Fortunately, these 2 causes are easy to fix. If the CPU fan is dead, buy a new one and install it. If the thermal paste is improperly applied, remove the old paste off and apply new paste.

Another method is to take a house fan and open the case blowing the fan ... Read more

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Question: System lock up

Any ideas why my system periodcally locks up/crashes either at night or while I am at away at work? This might happen 2 nights in a row then not again for a week - no pattern at all. I have power options set to 'balanced' . 'Put computer to sleep'>'Never' (on main page), 'allow hybrid sleep'> 'On' (advanced settings), 'turn hard drives off' > 'never'. I have automatic back up set to run each night at 10:00 to an internal HDD, but other than that the only things that should be running are the defaulted Win7 settings such as updates, etc.

Answer:System lock up


Run the Driver Verifier - Driver Verifier -

If Driver Verifier flags a 3rd party driver, it will BSOD your system. If so, please provide system information -

Regards. . .



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Question: System lock up

Hello, I have a Vaio running a 64 bit Vista. I use Hitman Pro and Panda Anti-Virus. For a few weeks my system has been locking up while I am using it, forcing me to shut it down and restart it. I tried reinstalling the OS but the problem still remains.

Anyone know how to fix this?


Answer:System lock up

Well if you suspect malware then you need to be following these instructions...

READ & RUN ME FIRST - Malware Removal Guide

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The only time my system locks is during start up. After that, I can't get the computer to lock either with the screen saver enabled and check "prompt for password" or the Win+L key. I've searched and search but no go. It shouldn't be this difficult just to lock a damn computer should it?

Answer:I can't lock my system

Hello Dannie, and welcome to Eight Forums.

As a test, if you like, see how the lock computer option for the desktop context menu in the tutorial below may work for you.

Lock Computer - Add to Desktop Context Menu in Windows 8

Hope this helps for now,

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Question: System lock

System locks and I get just a Kernel_power Event code: 41 and bugcheck 0 if I look in Event viewer.

I check memtest86 and scanned HD everything was ok.

New Gigybyte GA-990FXA-UD3

New FX-6350 unlocked 3.0 rev I've Updated Bios

windows 7-64 home
Thanks for any help.

Answer:System lock

Please follow - Blue Screen of Death (BSOD) Posting Instructions

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Question: System lock up

My system intermitently locks up and needs to be restarted. I did think it was a bad install of my previous OS (server 2003) or maybe a virus or something but I have since upgraded my OS and the problem is still cropping up, although less frequently. There is no error report created to give an idea of what has failed and the event log is no more helpful.
Obviously I realise this is a really vague problem which could be down to a number of reasons, so is there a program around which could analyse what happens when it crashes?
Cheers for any help on the really frustrating problem,


Answer:System lock up

If you are thinking "virus" then I think you need to post a HJT (HijackThis) log and let a qualified member (gold shield next to their name) take you through what needs to be done. I suggest you print off this guide, just in case ....
Please go no further than the stages listed here for now.
Using Hijackthis with the self-installer that puts it into Program Files for you:

go to Click here to download HJTsetup.exe

Save HJTsetup.exe to your desktop.
Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\Hijack This.
Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.

Put a check by Create a desktop icon then click Next again.

Continue to follow the rest of the prompts from there.
At the final dialogue box click Finish and it will launch Hijack This.

Click on the Do a system scan and save a log file button. It will scan and then save the log and then the log will open in Notepad.

Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
Paste the log in your next reply.
DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

Now you'll need to wait for a qualified member to take you through the next stages.You'll get great help ...


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Question: system lock up

I'm trying to fix my sister's computer. It will always lock up for no apparent reason. I tried updating windows, McAfee antivirus, AdAware, etc and running complete system scans and it didn't work. So I took a seperate, formatted hard drive and put a fresh install of WinXP on it with nothing else. The computer still locks up. So I created a bootable CD-ROM with Microsoft's memory diagnostic utility and it even locked up on that. So I took both sticks of memory out and ran the utility on each one. Again, they both locked up. They both froze on test 9 of 11 which is the "WStride-6 test: Applies a stride-6 pattern using data patterns tailored for the memory in this system". I have no idea what else to try. Does anyone have any ideas what could be wrong and how I could fix it? The memory consists of a stick of 128Mb PC-133 and another 128Mb stick but I'm unsure of it's speed. It's running a PIII 667 MHz processor with a SOYO SY-7ISA+ mobo and using the onboard video/sound. WinXP Pro OS.

Thanks for you help.

Answer:system lock up

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Question: Lock the system?

Is there a freeware download that will lock the system so it can't be used until I enter a password? I have seen Matrix but did not think it very secure. Thanks for any suggestions.

Answer:Lock the system?

Matrix???What version of Windows are you running?  If Win XP, do you have a password on your user account?

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Question: System Lock Up

Every time I attempt to start Word 2000 I get the message "There is not enough free memory to run this program" the system then locks up and i can't open anything. I am running ME and have 128 Ram. I have no other programs open can you help please.!!

Answer:System Lock Up

KimW, I'm no computer expert but have you loaded any software that may be conflicting with Word. If so uninstall it and try Word again..Lap..

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On a regular basis, my screen locks and the mouse icons moves independently around the screen. This occurs if I leave the PC idle for maybe 15 minutes. At this point the mouse or keyboard does not work. Cntl Alt del does not work. My only option is to power down and reboot.
When I reboot, a message comes up asking to connect to TPM, I cancel this and continue to reboot.
This does not happen every day but on the days it does, I can lose everything that was open 4 or 5 times a day unless I go on Standby when not actively working the PC.
Any one any idea how to stop this. Incredibly frustrating.

Answer:TPM causes system lock

Is this the Dell Trusted Platform Module BIOS setting which enables encryption? If so you can turn it off in BIOS setup.

If not, Let's start by getting a clean boot so nothing is running except the OS and your AV.

Enter msconfig>Startup and uncheck everything except your AV listing.

Next enter msconfig>Services, select Hide all MS services, then uncheck all except AV.

After several reboots check back in both places to make sure nothing wrote itself back in. If so, turn it off in it's Program preferences or Uninstall it. You can learn what program is involved by googling the listing.

If problem persists, google the exact error message verbatim to learn how others have solved it.

Run a full scan with Malwarebytes.
Install recommended MSE or Avast 6, run full scan.
If you have one of the bloatware AV's MucAfee or Norton, uninstall using their special tool.

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Question: System Lock ups

Hi there,
Thanks for reading.

I have an ancient Compaq Desktop, 500MHz w/ 384MB ram running W2K. All's been well until I installed a DVD +-RW and accompanying software. Now when I use RealPlayer basic or WMP, either I don't get video playback (although there IS sound) or the system locks up and I have to do a hard reboot.

I tried reinstalling Realplayer but problem continues.

Have you seen this before?

Thanks again!

Answer:System Lock ups

Did the DVD come with any software or driver discs?-If so try using there media player and see if that works properly--This may be a conflict issue between different media players fighting for control of either your audio or video.


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Question: System lock up


I posted a few weeks ago regarding my system keep locking up then forcing me to restart, i then opened the case and cleaned the system of dust, this worked and seemed to fix the problem.

But the problem has reared its ugly head again, it locked up and when i restarted my computer it gave out a beep code of 8 short beeps.

This is what the beep code says it is:


8 short - Display memory read/write error The system video adapter is missing or defective

Anyone know what i can do to sort this out?

Answer:System lock up

It means that their is a problem with the video card of your computer.... Pull out and reinsert your video card again... if that doesnt solves your problem then try it out in somebody's computer to check...

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Question: lock system

hello..i have pc in my home running for internet and gaming,i am wondering that the user attempting to delete the files and installed games,how can i lock the system so that even they are deleting the files after restarting all the files back again.and also how to unlock.please post the step by step guide for me.please thank..

Answer:lock system

I'm a little confused as to what you're asking. Someone is deleting your files and games when you leave your computer unattended?

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So, I've been having issues with my recently built computer. Sometimes when I am playing a game, watching movie, opening a program, or even when I'm starting up the computer I've have system lock ups that require me to restart to get it back and running again. If there is a sound playing during the freeze, it will often get stuck too and repeatedly play the last little bit of the soundfile over and over rapidly. Kills the eardrums to say the least. -_-

I've updated every driver I can find and still am having the issues persist. I'd originally thought it was an issue with my graphics card but I'd switched the one I had been using for a second card and the issues still persist. I've checked the ram to see if they were faulty and the memtests keep coming back ok so I figure that can be ruled out.

The only times I've been able to recreate the lockups with 100% accuracy is when I attempt to install either Dragon Age or Mass Effect 2. Both installations freeze at various percentages. Sometimes it will get as far as a 50% installation while other times it freezes at the 13% mark.

I'm using Windows 7 Professional x64
my speccs are:

ASUS M4N75TD AM3 NVIDIA nForce 750a SLI ATX AMD Motherboard
Western Digital Caviar Black WD7501AALS 750GB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Hard Drive -Bare Drive

OCZ 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) XMP-Ready Rev.2 Desktop Memory Model OCZ3X1600R2LV4GK

Original video card: MSI N250GTS Twin Frozr GeForce GTS 250 5... Read more

Answer:System lock ups. Please help.

Quote: Originally Posted by Crolanpw

So, I've been having issues with my recently built computer. Sometimes when I am playing a game, watching movie, opening a program, or even when I'm starting up the computer I've have system lock ups that require me to restart to get it back and running again. If there is a sound playing during the freeze, it will often get stuck too and repeatedly play the last little bit of the soundfile over and over rapidly. Kills the eardrums to say the least. -_-

I've updated every driver I can find and still am having the issues persist. I'd originally thought it was an issue with my graphics card but I'd switched the one I had been using for a second card and the issues still persist. I've checked the ram to see if they were faulty and the memtests keep coming back ok so I figure that can be ruled out.

The only times I've been able to recreate the lockups with 100% accuracy is when I attempt to install either Dragon Age or Mass Effect 2. Both installations freeze at various percentages. Sometimes it will get as far as a 50% installation while other times it freezes at the 13% mark.

I'm using Windows 7 Professional x64
my speccs are:

ASUS M4N75TD AM3 NVIDIA nForce 750a SLI ATX AMD Motherboard
Western Digital Caviar Black WD7501AALS 750GB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Hard Drive -Bare Drive

OCZ 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) XMP-Ready Rev.2 Desktop Memory Model OCZ3X... Read more

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Recently, I had to reinstall my copy of Windows 2000. It had stopped loading correctly - after the Windows Loading screen and before the log-in screen, I would get a blue screen error (page_fault_in_nonpaged_area). I don't have any of the numbers with that though. Anyway, after a fresh install, Windows seemed alright. Now, when I play World of Warcraft, I get about 15 mins of play before the game literally comes to a screeching stop. The screen gets all scrambled, and then freezes. I have to manually restart. I had had occasional problems like that before, but sporadically and after hours of play. Now it happens practically every time I play World of Warcraft, and usually between 15-30 mins of play. My question is really just seeking any advice on what anyone thinks the problem concerns. I don't know tons about computers, but my thoughts led me naturally to my video card. But, as a starving college student, I don't want to immediatly drop 200 bucks on a new vid card without getting some other ideas first. Any thoughts people might have would be greatly appreciated.

Windows 2000 SP4
2500+ XP Athlon
Soyo KT600 Dragon Plus V.1
1024 DDR 400MHz Ultra RAM
Sapphire Radeon 9700 Pro
Creative Labs Soundblaster Audigy
420W PSU

Answer:What to try first, concerning system lock-up.

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Question: System Lock

I have been working on an old system, which kept popping up errors about system boot up. Attempting to correct it and not knowing enough I have locked the system I believe.
Alert is posted now stating:
Alert! Previous attempts at booting this system have failed at checkpoint [HDsk]. For help blah blah Dell support.
Primary hard disk drive 1 not found
Alert! System battery voltage is low.
Keyboard failure

System mother board is Phoenix RAM BIOS PLUS 1.10 A09

Answer:System Lock

Hi and welcome to TSG.

As its a Dell, can you give us the Dell Service Tag number then we can look up the exact system specs?

What have you done to 'attempt to correct' the problem?

I would strongly advise against using any form of registry checker software, they can (and often do) do far more harm than good, often causing problems that are not initially apparent. Best overall advice as far as the Registry is concerned is leave well alone if you don't know what you are doing, or accept that you could frag you system software.

System battery isn't a major issue really, so wouldn't worry too much about that at this point.

With the system shut down, double check all the cables and connectors inside, physically remove every connection in turn and reseat it. Do one at a time so you don't loose track of what goes where.

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Question: Lock system


I wanted to know if there is a way to lock my computer with a password, i am using windows xp

Thank you


Answer:Lock system

Hi, Yes, but they can be gotten around by someone with a little knowhow, and if you forget certain ones, it's hard to remove.
There are all kinds of ways to get around things.

Have a look here, but you have to look at info for XP Home, or Pro, whichever you use! The security features are more robust in Pro edition.

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Question: System Lock Up

XP Home
1000 Mhz AMD Athalon Processor
40G HD
512 Mb RAM

I have done everything to this computer I can think of.
Installed, updated & ran Ad-Aware, Spybot, Window Washer and AVG anit-virus.
Got rid of all of the ad/spy/mal ware.
Got rid of viruses.

Installed new modem & RAM.
Vacuumed out / cleaned CPU fan, ect.
She even installed a new HD that Dell sent her.

It still locks up.
USUALLY when online (Dial-up AOL) but not always so I dont think that's got anything to do with it.

It's been doing it since she bought it from Dell.
Unfortunately, after she got the replacement HD from Dell, she never "got around to" returning it because it still locked up, now it's too late.

Any ideas?



Answer:System Lock Up

no clue.. maybe try updating windows...

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Hi, I'm just wondering if anyone can help. My computer has became increasingly unstable. When I say this I mean it has a tendency to freeze, lock up and reboot.

The problem is... well the problems are when you go into Internet Explorer or Firefox, the computer freezes when there is an image on screen. To get to unfreeze I can press ctrl-alt-del, this only helps for a short time as when it freezes again the motherboard beeps and the only way to get the computer working is to hit reboot on the base.

The other problem is when you exit IE or FF the computer completely locks up and the motherboard beeps and I have to hit reboot on the base once again. Even the keyboard stops responding so ctrl-alt-del is not possible.

At first I thought it was a graphical problem so I uninstalled all the drivers and that didn't stop the problem. I even replaced my GFX card, and took out the memory to see if it was faulty but that didn't stop the problem either. I've tried uninstalling the drivers for the printer, scanner, GFX card and sound card but to no avail.

It had even stopped my anti-virus software (pccillin2002) from updating on the net.

The only thing I can think that is buggering it up is that I have a ancient monitor CTX 1451, so old that you can't get any drivers for it now. After a while it lets out this high pitched squeal, if you hit it it goes away only to come back after a while. I don't know if a monitor could screw a computer up so much, but at the m... Read more

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz, Intel64 Family 6 Model 45 Stepping 7
Processor Count: 12
RAM: 16336 Mb
Graphics Card: AMD Radeon HD 7900 Series, -1024 Mb
Hard Drives: C: Total - 114370 MB, Free - 26801 MB; E: Total - 99 MB, Free - 65 MB; F: Total - 953865 MB, Free - 636650 MB; G: Total - 1907626 MB, Free - 1348762 MB;
Motherboard: Gigabyte Tecohnology Co., Ltd., X79-UD3
Antivirus: None

Hey guys. Got this system a few months back for my dad to use. He no longer needed it so he gave it to me. Installed a SSD and used my old HDD and his HDD. Now all I've done is install a few games. No other software or anything. But when I play some games i get hard lock ups... i cant alt tab or alt ctrl del or anything. It locks up and stays that way =|

Runs incredibly well all the time except when it decides to lock up. I have speed fan installed as I initially thought it was a GPU over heating issue but thats not the case.

I've run a intelburntest on the CPU to see if it was that and wondering if its likely to be a GPU or PSU issue?

Let me know what steps to take next and hopefully we can figure this out. haha thanks in advance.

Answer:New System Lock ups

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Question: System lock


I run Windows 7 Ultimate 32bit.

I have encountered in the past, that my computer locks. Suddenly I canot use even the Keyboard nor the mouse, and I have then to do a hard reset.

I have tried to start up in safemode, where I have run Dr Web Cureit, the viruscan with my Bullguard, and also with Superantispyware.

There was nothing at all to notice.

I then think it could be a hardware issue.

Anyone, that can tell me what to do ?.

BTW this is written in Linux

Answer:System lock

It happens to me from time to time. The way I get out of it is to press CTRL-ALT-DLET and then cancel the dialog. It seems to then free it up.

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Question: System lock up

just recently my computer started locking up with a steady buzz sound usually just after boot, othertimes after its been on for a bit and even once mid game, but also sometimes it doesnt lock up but instead i come back and the computer is off. any suggestions? specs are as followsits got a new video card:  saphire X1950 ProProduct name        alienware                      Board model         Genuine Intel(R) D875PBZ system boardOS version          Windows* XP version 5.1 Service Pack 2 build 2600OS memory           1,047,236 KB RAM ***************************************************************************                                 Processor***************************************************************************Processor           Intel(R) Pentium(R) 4 CPU 3.20GHzBus speed           800 MHzL1 cache            Data Cache 8KB, Execution Trace Cache 12K Micro-opsL2 cache            Advanced Transfer Cache 512 KBForm factor         Socket 478Stepping            9 *************************************************************************** ... Read more

Answer:System lock up

Is this buzz sound coming from the system itself or out of the speakers?

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Question: System lock up

After a random period of time the system locks up completely. All keys useless including ALT-CTRL-DEL. No cursor movement. System reset does not work (I just get a bit of Hard drive activity and initial test of drives but no beep and reboot) and requires a complete cold reboot. I have just reloaded Win XP and all drivers with same problem. Any help would be appreciated. Thanks.

Answer:System lock up

If system reset (the hardware button) doesn't work, I'd suspect a hardware issue, probably in the drive or controller area.

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Question: System lock up

Hi thanks for looking at my thread, I feel like a moocher coming cap in hand with my first post but I'm starting to get to my wits end. My system locks up in games anything from a couple of seconds to several hours in. The bigger the strain the quicker the lock up, PvPing in Warhammer online with about 50 people involved was locking me much more often. The system becomes unresponsive and requires a hard reboot.

I've tried to do so many things and each time I think I might have solved it bang lock up. I've got all the up to date drivers for mobo and video cards, I've got the fans cranked up to 100% and it seems fairly cool in there.

I just don't know what to do, maybe I missed something in upgrading to 64 bit some driver or something. I've tried to research online possible things but there is so much information. I'm resigned to dealing with my vendor tomorrow when I have the strength but for now hoping maybe there's a suggestion from you guys here. Thanks a lot for any help the system spec is below.

Processor: Intel® Core™ 2 Quad Q9450 2.66GHz 12MB Cache 1333MHz FSB
Operating System: Genuine Windows® Vista Home Premium - English (64 bit)
Motherboard: Alienware® Approved NVIDIA nForce 790i Ultra SLI
Includes PCI-Express 2.0, DDR3 Memory, and Support for Intel 1600 FSB
Power Supply: Alienware® 1000 Watt Multi-GPU Approved Power Supply - UK Powercord
Graphics Processor : Dual Graphics Card - Dual 1GB NVIDIA® GeForce™ 9800 GX2... Read more

Answer:System lock up

Microsoft Windows XP

1.Click Start, and then right-click My Computer.2.Click Properties.3.Click the Advanced tab, and then click Settings under Startup and Recovery. 4.Under System failure, click to clear the Automatically restart check box.5.Click OK, and then click OK.6.Try to reproduce the error message.

Windows Vista

1.Click Start, click Control Panel, click System and Maintenance, and then click System.2.Click Advanced System Settings. 3. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.4.Click the Advanced tab, and then click Settings under Startup and Recovery. 5.Under System failure, click to clear the Automatically restart check box.6.Click OK, and then click OK.7.Try to reproduce the error message.

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Question: System Lock Down

Does anyone know if it's possible to lock down Windows 10 Home to not allow anything to run without permission from the user? If so, my thought is that this would be an effective way to prevent any kind of malware/virus/etc. from doing any damage...thoughts?

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I'm currently looking for different registry "hacks" (for lack of a better term) to disable and lock down a somewhat public computer. Here is the setup. WinXP Professional + touch screen case with a 40"+ plasma/tft. (I don't know which to tell you the truth)

I need the "user" - basically anyone with a finger, to be able to navigate around a webpage on this display, but that is IT.

The computer itself is hidden in the ceiling, so no worries about someone doing a hard reset.

I would imagine I would need the start bar hidden, if there were some way to disable the IE window from minimizing that would be nice as well...

This system was set up many years ago, before I started working here.

Cliffs: Start bar disabled
Desktop icons disabled
Force the IE browser open. That's "it"

BTW: I know they used a VNC program to remote in before, but beyond that I am clueless. I am also using google, I just have a feeling I won't find all the info I need written down, especially procedures, I mean I need the IE window to open before I disable other things...

Thanks for the help all.

Answer:How to lock down a system?


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I have just started to experience a major irritation , and possibly even a major security issue

When using the PC , and at no particualr time or when doing any particular thing, the system becomes almost unusable.
The mouse seems to lock , or 'drags behind' or jumps across the screen in huge leaps, and the hard-drive seems to go into over-drive with it buzzing and whirring away.

I have checked Task manager and there are no unknown applications running.
I have also checked in processes , but again I cant see anything that looks out of place, although to be fair the names are not all recognisable.

There is plenty of RAM (at least 1 gb spare)

I do have SKYPE installed , but I only turn it on when I want to use it, so I assume that it cant be using my pc as a node , (unless it is switched on)

I use Norton 2009 with the system absolutely bang up to date
and the system has been deep scanned for viruses.

I am at a loss what this could be
This is a very important work PC, so am loathe to re-load windows, but unless there are no ideas, I might consider that as a last resort
When the problem happens it renders the PC almost unusable for periods up to 10 mins at a time .

Any help please ?

Answer:System seems to almost almost lock up

hi a driver up date of your mouse may help get it from the mfr support website also norton could be causing some problem

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Question: System Lock-ups

Okay, I recently purchased and installed an 80gb WD hard drive. After going through several different setups, I now have only WD installed as the single master. The jumpers are setup properly, but my system continues to lock up. It seems this happens whenever I try to download or install something, or when I run scandisk. Sometimes I can download small programs without it locking up, but anything large, it crashes. Any help on this topic? Thanks
Running Windows ME

Answer:System Lock-ups

What anti-virus program do you run? What browser?

Have you flashed your mobo's BIOS?

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First I want to say hello to everyone since this is my first post on these boards. Second, I'd like to ask for a bit of help. Lately my system has been sporadically locking up for brief periods of time then eventually freezing up all together. I had one identified worm on my system that I took care of but I am still experiencing problems. I would appreciate any help anyone can give me.

I have the following log;

Logfile of HijackThis v1.97.7
Scan saved at 4:45:18 PM, on 5/28/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [url=""][/url]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no ... Read more

Answer:Help with system lock-ups.

Have you downloaded, installed, updated and run Ad-aware and SpyBot S&D? If not you can find links in this:

After running and fixing anything Ad-aware and SpyBot find, download and run the below tool (you must remain online while running it):

Now shut everthing you can down and run HiJaak This again, fix the below lines if they still exist:

O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - (no file)
O8 - Extra context menu item: &IE Toolbar search - res://C:\WINDOWS\SYSTEM\TOOLBAR.DLL/SEARCH.HTML

O16 - DPF: {E0CE16CB-741C-4B24-8D04-A817856E07F4} (IObjSafety.DemoCtl) -

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Question: system lock

i need a program that i can use to lock my computer. so like if i wanna go away i just need to like right click on the small icon and say lock and it would lock the computer from anything. I know the windows screen saver does the same thing but thats pretty easy to get around. I need an inexpensive software that will help me lock my computer cause i dont want any of my relatives that visit like every weekend to use it while im gone.

Answer:system lock

Press Winkey+L, and if you've got a password you'll need it to log back on.

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Question: System lock up

My Intel P4 2.2gh PC running XP SP2 keeps locking up. The only way that I can get it working again is to ctr/alt/del to task manager and click the close button twice, this allows me to continue as usual until the next lock up. I have tried re-installing Windows and updating drivers to no avail. Has anybody any ideas what is happening and how I can fix this

Answer:System lock up

FReeezing PC1. Overheat due to faulty / blocked fans 2. PSU voltages 3. Household power surges fridge etc switching on/off4. faulty memory stick try memtest click here5. virus or spyware scan for both especially if shutting down with in a few minutes of switch on or internet use6. driver conflicts especially grahics cards get the latest drivers for your equipment

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Hi, I'm new here, so please be gentle. I have a Carbon X1 Lenovo laptop which I have used for a few days, made some changes on it and realized just now that it would be good to have a recovery media just in case. The question is - if I decide to create the recovery media at this moment, will using it allow me to restore the laptop to its factory settings or to the current state? Thanks in advance for any help!

Answer:Carbon X1 - creating factory defaults recovery media after making changes in the system.

Hello and welcome,
Recovery media restores to factory state.  Backups restore to the state of the machine at the time of the backup.

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The volume is set to 10/10 and I get a lock sound when I lock it using the power button. Does this mean that Touch Lock does not actually lock the phone?

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Under voice Recongition on the Adaptive Keyboard Settings it says "Sorry, Your system's default lanugage is not supported by Dragon Assisantan voice recognition software. The default language of the system is English. What langauge does the Voice Recognition support?

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I'm trying to find some help in the best way to troubleshoot this problem. I have made a post already but I think I made it in the wrong section of the forum so I wanted to try here. I play an MMORGP called Lineage II. Just like any other server based game I access their servers to play. I pay for two seperate accounts. What I do is open one client, log onto the server, enter game with a character in windowed mode. I then go to start and open another client, log onto the server with my other account info and onto another character and play them both. We call it two boxing. I alt-tab back and forth with I need something from my other character. A huge number of people play this way and I haven't found anyone that has this problem and some of them have lower end hardware than I.
What will happen is every once in a while, I'll hit al-tab and everything just freezes. cursor, no keyboard funtion, nothing. I have to reset to fix. Sometimes it will work fine for hours, and then sometimes, it will happen every ten minutes. I am assuming it is a hardware issue but I have no idea how best to trouble shoot it. Any help would be greatly appreciated. What can I do to find the problem?
Here is my general system info.

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack
Processor: AMD Athlon(tm) XP 2000+, MMX, 3DNow, ~1.7GHz
Memory: 1536MB RAM
RADEON 9600 Series Secondary (Omega 3.8.252)
Monitor: Dell 2405FPW (Digital) Res: 1920,1200

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Hello, for the past day my system has been locking up and crashing. Unlike a normal lock up, there is no "hour glass" or CPU usage spike. I hear a click sound from the tower (similar to the sound when a CD ROM closes) than everything freezes completely. Cannot move mouse, ctrl-alt-del, nothing. When this happens, the HDD light on my tower stays on, but I don't hear the HDD spinning. This has happened with various applications open, so I can't pin it on any application failing. The only way to recover from this is to do a hard shut down and restart. I have tried running my system in both Knoppix and XP (dual boot) and the problem occurs in both, so I am inclined to think that it is a hardware problem, but I cannot figure out what hardware is causing the problem.

I am running:
Athlon XP 2500 clocked at 1.833
Assus k7n8x Delux m/b
512 MB generic RAM
Maxtor 80 GB Master IDE HDD (IDE 0)
Maxtor 120 GB Slave IDE HDD (IDE 1)
LG 4081 DVD burner (IDE 2)
LG CD Burner (IDE 3)
350 watt generic power supply

I usually work in XP but occasionally boot into Knoppix. The problem has happend in both at varying times of operation. (eg, 5 minutes, 15 minutes, 30 minutes after boot)

CPU temp is good, 39c, case temp is good, 30c, and the SMART info for both HDD's shows 100% fitness / performance

I am inclined to think it is a power supply problem but I want to make sure before buying a new power supply.

Any help is mucho apreciated!

Answer:System lock / crash

very likely that It might be your psu.

check this link out:

also,when was the last time you have defragged/scanned for viruses/trojans/used ad-aware type programs?

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I can access the internet after boot.....When I get out of internet explorer, I can't get back on. I can't do anything....turn off the computer, bring up task manager, nada. I have to do a hard shutdown every time. Not sure what caused it. The first signs of trouble I (having too much wine) bought regCure. It worked, but now nothing helps. I was going thru some old programs and decided to run FxMyDoom for some reason. After that I've had to do the hard shutdown thing. Suggestions? (I've done several restorations.)

compaq presario
amd xp 1600+
1.4 ghz, 736mb ram
windows Home xp sp2

Answer:[SOLVED] system lock.....

hello ,

this is a sure sign that your core registry has been corrupted

follow this link

you will not loose any data or programs / but make sure all your protection is working correctly ( you might have to reistall it / normally not )

now you will have to redo all of the updates from microsoft

but i would do this first after the repair link

performing a (sfc) system file checker

It is a scan that checks the core files & dlls of the (os) operating system and replaces them if they are corrupt or missing with the correct original version


#1 then select (run) , then press enter
a window will open
#2 type in ( cmd ) then press enter
another window will open
#3 type in ( sfc )then press enter
another window will open
#4 type in (sfc /purgecache) then enter / your pc will work like crazy / this helps in rebuiding the cache file (notice the space between (sfc & /)
#5 type in (sfc /scannow ) then press enter ( notice the space between the (sfc & / )

now a scan will start , have your (Windows XP software disk ready ) your pc may ask for this disc when it starts or during the scan( so you must sit with the pc while this scan functions ) , if it does then incert the cd into one of your cd/rom/player's , your pc will then reconnize it and continue , you will then have to minimize the splash screen for the cd to see the scan , when the scan is finished y... Read more

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Hello code gurus,

I am running a W7 machine. I am finding that it runs to 100% CPU usage for no obvious reason.

Mouse movement happens but any attempt at open, closing or switching between screen becomes cumbersome. If it moves at all it might be 5 or 6 minutes. I am finding this even on local connections to my external hard drives. Sometimes I just have to do a hard re-boot as nothing responds at all.

Thinking it might be some goofy string, I have run CCleaner and Malwarebytes in the past. Neither seem to make a difference. Ran SuperAntiSpyware and found a few little trackers, got rid of them. Still having trouble.

I use FFox and IE browsers. I usually do have about 5 Skype windows open as that is part of my connection with my company. My video card has 1gig processor on board. So I don't think its the graphics.

I look at the various tabs of Task Manager and can see that FFox and Skype are at the top usage, followed by Thunderbird.

Is this an issue with a recent MSoft update maybe?

I ran the anti malware gambit to give you something to look at. Malwarebytes turned up nothing. Attaching the SuperAntiSpyware report from a few days ago. Not much there either. But maybe it will give you more clues.

Thanks to all of you for your tireless help.

Answer:excessive cpu use and system lock up

Didn't look like my reports attached. Trying again.

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Ok, I have done everything I know how to do and am completely at a loss now. My pc consist of the following parts:

MB Asus Z170PRO
RAM 16gb DDR4
SSD/HDD: Samsung 840 Pro 512 - WD Black Edition 2TB.

Temps on the pc are amazing they idle around 20-25 and load is about 39-44 on cpu and gpu is around 29-33 Idle and load about 60-70c. I have run SFC Scans I have reinstalled I have run mem test and am clueless on what else to do...Sometimes it will go all week without locking up and others its 2-3x in a day all the parts was bought earlier this year and assembled. The system is NOT over clocked.
I will be playing a game and I will sometimes hear a short quick static sound like ssszzht and bam entire system frozen. I have to hard shut down to get it to come back. I have checked the SSD and HDD health both showing 100% and strong running. I have checked for any driver updates and I am fully up2date. Any ideas?

Could this be from a USB hub maybe? I just thought of this idk if it is possible or not, Normally I can track down just about any problem but when I pull the event viewer or reliability log up it just simply says Windows has shut down unexpectedly... This due to I have to hard shut down cause it locked up.

Answer:System lock ups randomly.

I have also run the PC diagnostics tool from Asus for my board and everything has passed.

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I have managed to configure the bios to boot from USB. Although, when I try to boot from usb which is configured to use WINPE the system locks and both the keyoboard and mouse does not respond. . I have mounted the usb 3 drivers and also network drivers via the USB. Although, I am still getting the same issue. Do you know what I need to do in order to get this to work. thanks.

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some time before yesterday morning one of my children downloaded something and now my total system has locked up under all profiles
they only way i can do anything is under safe mode with networking
also wont let me even open up system restore

also whne i try and do search i get redirects to various websites whie in safemode with networking

also i cant run any antivirus,highjackthis/or malware removal tools

Answer:total system lock-up

See if you can follow this tutorialPost back with any problems

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I have a Gigabyte GA-71XE board,Athlon 700 o/c to 735,128 MB RAM, running Win98SE. A Creative CD5233E and a Creative CD-RW RW8438E both on the secondary IDE with the CDROM set as master.

When I insert a audio cd into the CDROM , the system frezes - the processor maxes out, CAD does no good, the mouse cursor is moveable but nothing happens when I click anywhere. If I push the button to eject the cd,the drive light stays on.The only recourse is to hit reset.Scandisk finds no errors.Audio CDs play fine in the CDRW.Data and games play fine in the CDROM.

No duplicates or erors in device manager.Disableing all background programs via EnditAll and StartUpCop helps none.Swapped slave/master -disconnected CDRW,no go.Scanned for virus (Norton and Trend Housecalls),clean booted,turned graphics and audio playback hardware acceleration to none.
Same lockup.During clean boot - CAD shows MSGSRV32.EXE not responding.Ran SFC,Norton System Check,Disk Doctor,Speed Disk,Scanreg,Regclean. I'm running out of ideas - if the CDROM itself were croaking,one would think the data and games wouldn't work(?)TIA for all suggestions.

Answer:Audio cds lock system

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I have managed to configure the bios to boot from USB. Although, when I try to boot from usb which is configured to use WINPE the system locks and both the keyoboard and mouse does not respond. . I have mounted the usb 3 drivers and also network drivers via the USB. Although, I am still getting the same issue. Do you know what I need to do in order to get this to work. thanks.

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Hey everyone. Starting about a week ago my system started locking up at random times.

I started at my event viewer and found a few errors and and resolved nearly all of them could have caused this. however the problem still persists.

My display drivers are up to date

I dont believe anything else has updated around the time of the crashes.

I am at a loss as to what it could be. It locks up when its just idling and when its being used IE gaming,youtube,web browsing
Any help would be great! thanks

Answer:Total system lock up

Edit. Here is my DM log collector

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I am having a strange problem that has been occuring now on a regular basis. I am running windows ME and using zone alarm as my fire wall. I also use antivar, DR. Spyware, along with spyblaster ccleaner to clean up spyware and malware on aty regular intervoles. I have run HJT and had major geeks review the log. All was good with my system.I am also up to date with all the micro soft windows updates to ME. However when I power down I get a blue screen (not the blue screen of death with an error message) but a pale blue screen. At that point the system hangs. I have to reboot to safe mode, run disk scan and then power down. The other think that will sometimes happen when I go though this process, is the next time I power up. Sometimes I get a message that my last power down of window was incorrect and I have to hit the radio bar on my screen to get back my desk top. Any ideas. I can supply any othere info you may need. I would like to thank anyone in advance for ant help.

Answer:system lock up at shutdown

See if any of the steps in the link below help.


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Running Windows 98se and the screen saver locks up, whole system freezes up. I have ran scan disk, defrag and everything in Norton Utilities, by the way, Windows Scan Disk will never complete, always get 10 restart message, no programs are running when I try it. I did however have the JS Seeker virus get in the system but I removed it. The systen worked fine after until a few days ago. Think maybe I should reinstalling windows over itself or just go ahead and format the thing.

Answer:{Closed} System Lock Up

I'm going to move this to the OS forum, as there doesn't appear to be anything hardware related in your question.

Please go there to look for replies.

Get free stuff and help out a poor computer tech:
LarryCore begs for money

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