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3 months old laptop randomly shuts down

Question: 3 months old laptop randomly shuts down

Hello, I'm new to the forum, but I have been following it for some time. I seriously hope someone will be able to help me.
Here is my problem: I bought a new ASUS laptop 3 months ago, and it was all okay until it started to shut down on its own ( about a month ago). I tried resetting Windows, updating etc then I replaced my hdd because a software diagnostics tool reported that there were bad sectors. I could also hear strange noises. I read that manhandling the laptop while it is running could damage the delicate workings of the hdd, and I had done that sometimes. Everything was fine for almost a week, then the computer started shutting down on its own again. It happened while I was working , keeping multiple programs open (twice, hours after turning it on) and while I was watching a video (10-15 min later). However, today was not the first time I watched a video, so the issue is new. It seems like it is gradually worsening. After it shut down, I tried to power it back on, but it wouldn't boot. The LEDs didn't even turn on, unless it was plugged in. When i unplugged the charger it shut down again immediately. After 3 minutes I removed the external power supply, and it kept running.

I have already updated the BIOS firmware to the last version, but it obviously didn't work.
ASUS PC Diagnostics tells me that the CMOS pattern test failed, I looked up possible solutions, but I wanted to ask before doing anything stupid.
I am pretty sure it isn't a heat issue, internal temperatures are within range and the laptop feels cool anyway.
What worries me the most is that this guy is just 3 months old, and it already has so many problems.
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, Intel64 Family 6 Model 78 Stepping 3
Processor Count: 4
RAM: 8056 Mb
Graphics Card: NVIDIA GeForce 920MX, -2048 Mb
Hard Drives: C: 930 GB (869 GB Free);
Motherboard: ASUSTeK COMPUTER INC., X541UV
Antivirus: Windows Defender, Disabled

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Preferred Solution: 3 months old laptop randomly shuts down

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You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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This is a difficult question. I have an ASUS K72J series laptop that is over 4 years old.
My laptop shuts off randomly in high power demanding games (no warning/no lag). It is NOT hardware or heat. It is NOT the power supply. That really only leaves software but I am at a wits end trying to figure out what/why/how. I have updated all drivers and DriectX. The computer works fine - hours on end - but as soon as I try to play a 'heavy' game it lasts about 5-10 minutes and then shuts off. (These three games have triggered it - Borderlands 2, League of Legends and Farming Simulator 2).
This issue bagan about 1 month ago after I recieved my laptop back from a proffessional computer repairer, as I had my display cable replaced (this was a separate visit from the one where I had the thermal-paste re-done). I will stress that it had never happened prior to recieving my laptop back. However I don't know how that could be the cause - it was pointed out to me by a friend that It could have something to do with full-screen games and an issue with them that closes it, I haven't tested that yet by playing them in Windowed mode.
Here is some further explanation:
Power Supply: I have run Borderlands 2 on battery power only, AC power only and on AC + Battery power. Same shut down problem happened everytime.
Heat Issue: I know it is not heat as I had the heat-sinks and thermal-paste re-done. Also the computer place I took it too ran a stress test and had temps up around 90C (and i... Read more

Answer:Laptop shuts off Randomly

Hi Rinkashime,
So the computer place that seated and used the thermal paste, could be the issue.  Let me explain.
Asus computers in different models have this issue, and its usually after a repair.  More than likely the repair place removed the thermal pad, and replaced it with thermal paste.  Pads are the tops in GPU and Process heat transfer.  at 90C I would be a little worried but at 65C you should be OK.  Assuming that your device is OK with the connection of the Processor and the heat sink (meaning there are no air bubbles or gaps allowing it to surge, etc then I would look at your BIOS settings.
In most, not all BIOS settings, you can select and change the max and min shutdown temp for the machine.  Are these present?  If so are they sent about the temps that your device is throwing at you?  I would check.
Here is a overview of the Asus you have, including temps, how games handle and a given stress test they used.  Take a look at it and see if your getting the same numbers.  If you are not, then I would check the BIOS (make sure you keep it insides the guidlines for the processor you have, dont want to fry it).
I would then get the thermal paste or pad reseated and try it again. 
From there I would need a lot more info on what your computer has, etc.
good luck

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i just wanna take the opportunity in this forum, my laptop also shutsdown randomly, but it also does when i run my mcaffe virus scan.i dont know if i have a temp problem or my memory or processor ar burnt out.

Answer:Laptop Shuts Down Randomly

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I am having a problem with my Satellite Laptop. It was bought about 3 years ago and works fine except at random times during the day and night, whether we are using it or not, the computer completely shuts down. We have Windows Vista. I'm not real computer savvy so if you need to know more info about the computer ask and I will try and find out.Thank You in Advance for your help.

Answer:Laptop Randomly Shuts Off

Based on the scant information you've provided it could be pretty much anything from a bad power supply to failing hardware to, well, pretty much any number of things.

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I have a Lenovo Y710 Windows 7 32-bit
Intel(R) Core(TM)2 Duo CPU T5450 @ 1.66GHz, 1662 MHz 2.00GB RAM
and it randomly shuts down when using full CPU process at 100% (when using facebook and youtube and anything else gets to 100% process) I am pretty sure it is not a virus though because i already checked the computer for viruses o and also shuts down when i barely started up the laptop so how can the virus even load i already re installed windows 7 still shuts off and blowed the fan with can of compressed air even opened the laptop and cleaned the dirt off

Also i do not know but it maybe started since i tried over-clocking the computer but most likely i under-clocked to much with (NHC) program because now in cpu-z it says core speed at 997.2 MHz and in everest its says under the
Overclock > CPU Speed > CPU Clock "997.2 MHz (original: 1667 MHz)" so thats probably why its at 100% process with so little programs open so if some one can help me overclock it again thanks

Also in my motherboard name it says just "Lenovo Invalid" so i dont know what motherboard I have and I cant update the bios but its pheonix so i dont know where i can update it already tried the website but can not find where to update it

any help would be appreciated thanks

Also My core voltage is at 0.950V i dont know if this has something to do with the low performance but any help would be appreciated any time now thank you

Any buddy wana help me out...

Answer:Laptop Randomly Shuts Off

check your cpu temp

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Hi sorry if I'm posting in the wrong section but i have a laptop with windows 10. Recently it keeps freezing and just taking ages to load anything. It also keeps randomly switching off. It doesnt shut down just goes off completely

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Hi, hopefully someone here can help me.

Recently while I was using my laptop it shut down mid-use and wouldn't restart.

It doesn't seem to be receiving charge from the mains adapter (no light on the charging indicator).

Eventually, after about half an hour or so it would allow me to turn it back on again with the power button, but after minimal use the same thing happened again.

This process has now happened several more times. After the shut down/crash I will not be able to turn it on again for an extended period of time (perhaps 30 minutes) and the laptop is completely unresponsive.

Once I do turn it back on however, almost any use will trigger the shut down. It will last for several minutes while I don't try to use it (I did manage to use control panel), but as soon as I even open a web browser the system crashes.

This may well be a hardware problem, so perhaps I posted it in the wrong section, but I didn't want to assume it was just a faulty PSU, as there seems there may be something trying it.

If anyone has any advice or ideas please let me know. I'm pretty competent on software, but not so great with hardware issues.


Answer:Laptop randomly shuts down

a heat issue is likely to trigger a shutdown and with use would take a longer period to cool.
check for accumulation of dust in the vents and fans. see if its restricting air flow. clean them out .

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Hi everyone,

I have a HP xf335 notebook, that about two weeks about began shutting down randomly for no reason. I and running windows xp home. I have contacted HP and have updated the bios, cleaned the fan vents, changed some of the recovery settings. Still nothing seems to fix this problem. I think that it might be over heating only because when I first turn it on it will run for about 20-30 minutes before shutting down. Once it shuts down, it doesn't stay on for more that 30 seconds if that. The bottom also seems pretty hot. But I can hear the fan running so I know that it is working okay. I then thought that maybe the battery was bad but it still happens with the a/c adaptor connect by itself. I even tried to discharge the notebook but it still happens.

Does anyone have any suggestions on what might be causing this problem.


Answer:HP laptop randomly shuts down

Any new hardware installed?

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I dont know what happens, is just shuts up, even if the battery is charged. It is a toshiba satellite, just 6 months old.
I dont know if i hit a key that shuts the system or a heating problem.

Answer:The laptop randomly shuts up

Get a can of compressed air and blow out all the fans. Then go to Control Panel/Power Options. It probably is set to sleep after 5 minutes of non-use without the power adapter attached to save battery power. You can readjust this if you like.

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I have a sony laptop that is doing something very strange. It is just randomly clicking and going completly off - and then automatically restarting.

This happens as I'm working on it and can be when I am doing anything. Typing, moving the mouse, there doesn't seem to be any one thing that makes it do it. But it does seem to be doing it more often.

I conect it with two different power cords - one at home and one at my office - yet it does it at both locations so I don't think it has anything to do with the power cord.

Please help!

Answer:Laptop randomly shuts off

Overheating perhaps??

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Hi guys,

So for the past 2 days my laptop will randomly shut down in the middle of working. I noticed that it shuts down when I seem to be pushing computer as in, if I'm playing a game that demands a lot of RAM or processing my data from work which again pushes the computer. But once the laptop turns off, if I immediately try and push the on button it will turn on and then immediately shut off, I have to wait about 15 minutes for it to turn on. Something to point out, right now, my battery is 100% charged but when I try to turn it on, the battery charge light lights up. Not entirely sure but some advice would be appreciated, thanks.

HP dv6700
3.00Gb RAM
Windows Vista home premium
AMD Turion 64 X2 Mobile Technology TL-60, 2.00 Ghz

Some history with my computer...recently I tried to uninstall my AVG in order to register some network stuff at my university and I was getting errors with that. For the past year, my battery would not charge beyond 60% but in the past month it has been able to charge to 100%. Nothing was done to fix that. In addition, For about a month or so, when I start to push my computer and open up several programs, it makes this "whirring" noise which lasts for quite sometime and then randomly will stop. That didn't change anything in terms of productivity or function for the laptop. But now it just turns off.

Answer:HP Laptop Randomly Shuts Off

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Hi,I've been trying help my sister with her laptop but can't seem to find what's wrong.Eventually I've tried fromating and using windows 7 (prof) insted of windows vista.But it isn't fixed yet. I have no clue what it could be, maybe a virus, maybe hardware,...It used to say software error right before it would shut down but lately it doesn't say anything it just randomly shuts itself down. Sometimes it has that problem 4 times a day and sometimes she can work a whole week without having the problem. She backed up her files and copied it back but AVG can't find a thing. I'll try some other anti virus softwares but I don't think that's the problem.system specs:Dell inspiron 1525OS: Vista home premium (in the beginning) / now Windows 7 (prof)Thanks in advanceJonas

Answer:Laptop shuts down by itself randomly

If her OS is 32-bit, I suggest downloading Core Temp and running it to monitor the temperatures of her processor.  I think eliminating high temps as a possible cause may be a worthwhile troubleshooting step.

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i have a gateway nv52 laptop that randomly shuts off. I recently replaced the battery as i thought it was a power issue, checked the power cord its working fine. It randomly shuts off even with the battery charged. it usually does it when it gets hot, or when i try to install something from a cd/ portable hard drive. I took the entire laptop apart, No HDD, only RAM and CPU. I believe its either the RAM, CPU or the Motherboard. I strongly believe its most likely the cpu or the motherboard. Can i get a second, professional opinion on this, would be greatly appreciated. Thanks.

Answer:Laptop randomly shuts off

Overheating will cause a sudden shutdown to prevent damage to the vital components. it doesn't necessarily mean one of those components is faulty. It could simply be caused by blocked ventilation slots in the laptop casing, so check them for fluff build-up.

Also make sure all fans are actually working.

I had a laptop which would overheat & shut down if it was used on my lap for a time. My trousers were actually blocking the ventilation slots. Although they are called laptops, they really need to be sitting on a hard surface to maintain a ventilation gap underneath it. I guess that's why manufacturer's now refer to them as "notebooks" so as not to mislead us about how they should be used.

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I have a Gateway 6307 ?, Vista. It randomly shuts down, sometimes right after log on, other times after an hour...Just noticed today that when I pick it up to move, and tilt it , it shuts off. Any ideas?

Answer:laptop shuts down randomly

Is the battery charging? Does it hold a charge?
If you gently wiggle the cord where it inserts into the laptop does it shut down? Is it a bit loose feeling?

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It's been doing this for awhile. I've noticed that it shuts off when I actually attempt to do something on it. Like if I try to surf the internet, it will turn off. If i try to install a game it'll turn off, and It'll turn off if I try to watch a video. People have told me it could be my battery or fan. I leave my laptop plugged in to the wall so I don't think the battery is the issue, and I'm almost sure my fan isnt an issue. I can leave my laptop on for a long time without it turning on, I just can't really do anything on it or it will turn off.

Answer:laptop shuts off randomly

Quote...I can leave my laptop on for a long time without it turning on, I just can't really do anything on it or it will turn off.Don't you mean:  "I can leave my laptop on for a long time without it turning off, I just can't really do anything on it or it will turn off."Do you ever hear the cooling fan come on at any time?  If no, that's the problem.

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I have an hip laptop and it randomly shuts off. I want to try to trouble shoot before I call it a lost cause. Referred to some great threads on here before so thought I'd give this forum a try. Thanks ahead of time for any help. I have an HP Pavilion dv6500. It randomly would shut off a few months ago, got better but started up again. When it shuts off its sudden like someone pulled the cord on it. After it shuts off I cannot get it to start for quite awhile afterward (20 minutes to 3 hrs if not longer). I can push the power button and the computer will attempt to start but will do the cold shutdown in the middle of startup. Sometimes it can get as far as the windows log on and then shutoff. The shutdown happens at all times, no pattern in my activity.

The computer has some other issues, I can't run it without the power cord because the battery is dead (HP said its because I didn't take the battery out when I used the laptop plugged into the wall. Refuse to buy another battery if I can't get laptop to work). My 3 year old spilled milk on the keyboard and it was bad enough the milk came it the USB ports and battery slot on the bottom. Another issue is when I try to change the power battery settings, I can't change it past the lowest performance setting because the laptop overheats. It will shut down within minutes of changing setting. this seriously affects the performance since it has to run so low. But hey, it's a laptop and works for my bas... Read more

Answer:Laptop randomly shuts off

Wow, after spilling milk all the way through it I would consider myself fortunate that it still runs. To me it sounds like it is overheating. Laptops generally collect dust inside as they age and eventually develop cooling issues. I'm sure all the milk doesn't help. Have you tried opening it up and dusting it off with a can of compressed air?

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I'm having an odd issue with my HP Pavilion dv2000 laptop. Sometimes it will spontaneously shut itself off. First, the screen will go out. Next, the computer itself will shut down. This always occurs when I am doing something that requires a lot of resources, such as playing a game or watching a video (but only when the video is streamed, it handles DVD and avi files just fine). In retrospect, it's 99% game related.

I think it may be heat related, as if I try to boot the laptop after it shuts itself down, it will shut itself down again before startup is complete. If I let it cool down for a while and then come back to it, the computer will boot properly. As well, these shutdowns are always accompanied by high temperatures on the left side.

Running SpeedFan right now, the hard drive is at 64 degrees C, Temp (ACPI) is 92C, the processor is at 82C and the video card is at 105C. It does not recognize a fan.

I hope that helps. This is not my area of expertise so I've exhausted my options.

The computer is 2-3 months old, and running Windows XP (Home, I believe).

Answer:HP Laptop randomly shuts down

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My wife has been nagging me to address her laptop issue for a while now.  Can you help me?
The problem is that it shuts down randomly.  Sometimes it will go a few days and sometimes only 15 minutes before the thing shuts down. Although i wasn't really paying attention, it just happened in front of me.  The system seemed to go to sleep but when i went to wake the laptop, the system started up from a full shut down (i had to log in and all applications were closed.)  There are no special warnings indicating that the system had an unexpected shut down..  
I had hoped that i fixed a similar problem on this system a year ago when it was also over heating.  No more overheating but still shutting down.
The system in question is a Samsung NP-R580 running Windows 7 Home Premium 64-bit.  i3 2.4GHz; 4.00GB RAM.  We're running Norton 360 Premier for anti-virus and firewall.

Answer:Laptop shuts down randomly

1.  Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  

When Speccy opens you will see a screen similar to the one below.

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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Hi, My new laptop, it's less that 2 months old, has started to randomly shut down.  it then reboots and comes back up. i find this very frustrating when i'm in the middle of something.

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hi, hopefully some of u can help me with this. lately when ive been using my laptop, it randomly shuts off when im using it. or, if i leave it idle for too long, the laptop will also shut off. ive checked the electrical outlet, and it seems to work fine, so that couldnt be the problem. and also, ive checked for viruses etc, and defragged my drive. anyone have any ideas?

Answer:laptop randomly shuts down!

Sounds like it could be overheating........does the bottom feel really warm when it shuts down? Will it start right away again, or do you have to leave it off for a bit?

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Hey everyone,

I have two problems with my HP Pavilion zx5040us.

My first problem is that it randomly shuts off. I was thinking it was overheating so I took it to the shop where the guy put some silver paste in there to cool it and I even bought a laptop cooler.
As soon as I turned it on I used it for 10 minutes and it shut off again.

My second problem is that my laptop can only work with the AC Power cord. I thought my battery needed to be replaced so I ordered a new one. As soon as I put the new one in... it still didn't do anything.

I downloaded the latest BIOS update too. I better wrap this up before my laptop shuts off again. Any help is appreciated. Thanks.


Answer:My Laptop randomly shuts off

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i have a Toshiba L300D 13S which shuts down sometimes for no reason and even the battery and charging lights go out. when i try to turn it on the system shuts down and everything even the lights go, i have to unplug the charger and take out then reinsert the battery to get it to start up again. also my system has been noticably slower.

i run Windows Vista Home Premium Service Pack 2.

thanks in advance

here is my hijack this log :

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:12:38, on 03/03/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Toshiba TEMPRO\TemproTray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\eht... Read more

Answer:Laptop shuts off randomly


please help

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hey guys
i have an hp compaq presario m2000
its just about 2 years old
anyway, one day it just shut off all together while i was on it, i took the battery out and put it back in a couple times, then it finally came on again.
after that it kept shutting off on me and now it is able to stay on for less and less time each time i get it running.
it was able to stay on for about 3 hours, and now its only about 15 minutes.
it will also turn off if i move it in any way.
right now i cant get it to turn on at all.
i thought maybe it was just time for a new battery, so i bought one but still no luck.
anyone have any idea what could be going on?????

Answer:Laptop randomly shuts off

"I thought maybe it was just time for a new battery, so I bought one but still no luck"...

You might check or reset the power settings. Does the new battery charge normally? Are the charging LED's normal?

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recently i have been having trouble with my laptop (toshiba satellite, running windows xp, about a year old). it seems to randomly shut off at times, often causing me to lose whatever i am working on. often it happens when i am in the middle of a game or in the loading of a game, but even happens when i load different applications or watch websites with flash/music playing. the fans usually get pretty loud, and then the laptop shuts off all together. the laptop is just about always plugged in, not running from battery. if anyone knows any way i can fix this without sending it into the manufacturer i would be most grateful.

thank you

Answer:laptop shuts off randomly

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Hi there,

I have a problem with my dell laptop. It shuts down at random, and then I have to go through Windows Error Recovery when trying to reboot.

I have contacted Dell on numerous occasions and last week sent it back to them. It was returned with a new hard disk drive and heatsink. The OS was reinstalled with Windows 7 HP 64 bit.

The laptop seems to shut down when I am actively typing, into a search engine, and clerical work in Microsoft Office.

I have been trying through trial and error to find out when it happens.
1. When I attempted to go on the internet, it lasted 10 minutes and then binged at me and shut down(it always comes up with '10' in the address bar).
2. I disconnected the internet (IE8), went into internet options to delete any cookies, temp files and browsing history but again it binged a me and shut down.
3. Connected back to the internet and tried to get mozilla firefox, but just shut down. Then had to go through the windows error recovery.
4. Took IE8 off and loaded Microsoft office. Went into Publisher and it shut down.
5. Opened Microsoft word 2010, began typing. It binged at me again, the find and replace box popped up, then the save you document box popped up and it then shut down.

Any ideas? Does it sound like Hardware or software fault? Its only six month old and I'm having trouble gettiing anywhere the Technical Help rom Dell.


Answer:Help! My laptop shuts down randomly!

Hi and welcome to TSF you would need to run some diagnostics to test the hardware dell has it's own which model and number do you have ie dell studio 1734.The other alternate is to run seatools for dos on the hard drive and memtest 86 + on the ram,have you tried removing the ram and reseating it or tried starting in safe mode tapping F8 on booting then choosing safe mode with networking and see if it still behaves the same

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my Acer Aspire 5000 shuts off randomly with no warning! Please help!

Answer:laptop shuts off randomly

Could be a sign of overheating. . Or the battery could be dying.

Try to clean out the vents with a can of compressed air.

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Hello all, over the past year I could say I have been been getting a lot of random shutdowns with my Dell Studio 15. This can happen when I'm browsing the web, trying to play a game, or I leave my laptop on for a extended period of time (a day or more). I realize a year is along time to wait to solve a problem, but better now than never. My laptop is a Dell Studio 1555 running Windows 7 x64. Sometimes when I turn my laptop back on I can hear the fan running rapidly, yet when it shuts off I do not hear it. I believe these are due to heat and I just need to clean out my laptop. If and when I leave it on I come back to find it has restarted and most of the time there is a not a Blue Screen notice. Usually in this situation I just left my laptop on or I am streaming media. Sometimes it will Blue Screen but most recently, within the past few months it has not. Today it actually has produced one. Unfortunately I believe most logs are deleted due to my use of CCleaner and TuneUp Utilities, but I do have Critical events in my Error Logs which date back to 2 months ago.

I look forward to solving this problem. Please and thank you.

Answer:Laptop Randomly Shuts Down

Do not allow any cleanup utilities that might remove crash dumps and logs to run while we are trouble-shooting.Let's collect some more information: I'll have a look at it and help you try to resolve the problem. Please follow the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the Documents folder!)... with one exception to the following line under Step 4:"Create a new thread HERE and attach the file(s)."The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.See the suggestions in the following links for recommendations on file sharing websites:

I can recommend : Also suitable is Please Publish a Snapshot using Speccy, and post a link to it in this thread.It is a convenient and accurate way of providing us with details of your computer specifications. Please download MiniToolBox, save it to your Desktop and run it.Checkmark the following checkb... Read more

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Ok, so I am working on a laptop for my buddy's wife. It is a hp pavilion dv9700. Obviously enough the title explains it all. I have blown canned air through it and it seemed to run for about 3 hours in safe mode while I defraged it. Logged back on and tried to preform update to sp2 and crashed in the middle. Luckily it turned out just fine. I don't believe it's due to overheating because the bottom and the keyboard aren't hot, at least not compared to any other laptop. I have tried to replace the memory and it still happens. Anyone have any ideas? I'm so stumped. SystemInfoEdited.jpg picture by dragonpoet88 - PhotobucketHere is a link to her system Info. I had to edit it because she used her first and last name as the user. And also she actually has 4gb of ram installed, there is just 3 because I tired to replace it with my own as previously stated. Well, thanks for the help in advance.

I have read some stuff where its the thermal paste. How would I go about replacing that?? And is that a symptom of anything?

And when I say "shutting down", it shuts off. No log off screen, no BSOD (blue screen of death), just off.

And It's not when it's normally running when It's shutting off. It's shut off in safe mode and I have even seen it shut off on the screen where is says "press F2 to blah blah blah" when you first turn the laptop on.

Answer:laptop randomly shuts down not overheating

First we have to try and diagnose before trying to fix
I am starting with the assumption that it works ok in safe mode. If it does not we should look toward a hardware issue. I am focusing on software

If it works in safe mode try with a clean boot.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
If it does not shut down, follow procedue. If it does shut down go to next step

Download and test for overheating (your touch the keyboard method is not a recognized overheating test) by using speedfan.
If it is overheating thats the cause if not follow next step

I guess this has to be done in safe mode, although no the best way. Download malwarebytes and run a full updated scan with that and your anti virus.
Negative go to next step

Go to event viewer and give me the codes and explanations of the various shutdowns.

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Hello, I'm on a pretty new laptop, got it a few months ago. It runs fine, but the only thing is, since I updated to 8.1, my computer will randomly shut off on it's own from time to time. It took me a few times to upgrade to 8.1 without any problems (eventually had to restore to factory settings and update from there right away). It's not a huge deal, but I want to make sure it's not going to get worse or cause other problems. I'm uploading a .txt file with all my specs. Thanks in advance!

Answer:Since updating to 8.1, laptop randomly shuts off

Have you made sure that all of your drivers are fully updated?

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I have a 2year old hp Envy 15-j which keep randomly shutting down without warning. It may stay on for a minute or maybe 15-20 but then shuts down without warning. I can hear something running and wondered if it could be the fan and it shuts down due to overheating. Could anyone please help as it has hardly been used. Thank you

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Hello I'm quite new to this forum and it looks promising. ( Let it be known I'm 16 and not very computer literate)

I'm here to post an inquiry about my laptop randomly shutting off mostly when I'm playing games. I have come to my own conclusion that it shuts down due to it overheating. As the back of the laptop sometimes feels and ranges from hot to extremely hot. (Not hot as a frying pan). So when it turns off, I take a normal stand-up fan, and let it blow against the back off my laptop. ( Sometimes when it shuts off I can't turn it on for a few minutes, sometimes I can restart it straight away)
I do own a cooling fan, but it may not work as well as it used to due some spokes being broken, but it still blows a relatively good amount of air. The games I currently play are, Chivalry Medieval Warfare, Garry's Mod and League Of Legends.

My laptop is two years old, with the specs here:

I encountered these random shutdowns earlier this year, however it's becoming more frequent and more annoying. I've researched around google/forums and people seem to have based others' problems due to dust being built up within my laptop.And a long with my findings I've found videos showing how to clean dust out of your laptop via Homemade Procedures.
I've also figured out a nice programme to find out the temperatures of the components. CPUID HWMonitor.
... Read more

Answer:Solved: Laptop Randomly Shuts Off

When you play games on your laptop, where do you put the laptop at? (Desk, bed, your lap etc.).
You may need to clean the fan vents from your laptop if not done for quite some time or never.
Buy yourself a cooling fan pad:

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I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once while idle.

First post on here and my tech levels are basic/competent. Any assistance would be appreciated.

Answer:Laptop randomly shuts down/restarts.

Originally Posted by IAMKLOOT76

I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once while idle.

First post on here and my tech levels are basic/competent. Any assistance would be appreciated.

it could be that it is overheating and then it shuts down

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I have an ASUS laptop that I beleive has become infected with a virus that is randomly closing down the laptop & immediately re-booting it.

The laptop re-boots fine bar it tries to firstly locate a spyhunter fix rather than the option of XP or Vista. I can manually locate the XP option & then log in OK until the problem recurs. The laptop works OK for indeterminate periods of time & tends to shut down when opening or closing down a programme or a file.

It is for that reason I do not think I have a power supply issue or temperature issue which seem to be common problems.

I have advanced system care which suggests the laptop is in A condition & when it is on it works absolutely fine.

I am suspicious of the spyhunter fix which I think must be rogue. I am also unable to access task manager. A longer term problem is I cannot run the laptop in safe mode. It gets so far then just gets stuck. I accept that any help on here may be limited due to this particular problem.

Most solutions seem to require safe mode.

From googling my problem a suggestion of SD fix seems to fit the bill except that I have been unable to download this from ANY link. Again I am suspicious that this is part of something sinister going on rather than mere coincidence.
Any help at all would be appreciated!!!

Thanks in advance

Answer:ASUS Laptop randomly shuts down

Problem has now been resolved.

Please ignore post in 3 days or older thread.


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Hi Friends,
The problems with my ASUS laptop continue.  Before I call ASUS and waste time sending my laptop back to them for a fourth time, I thought I would check-in with the Best-Forum-Ever for suggestions.
Since spring, I have sent my laptop back to the manufacturer 3 times to address chronic random freezing.  On trips 2 and 3, they replaced the hard drive and then the motherboard.  When my computer was returned in September, everything was wonderful - blissful really - the freezing problem was cured.  It started differently, but it worked, and after losing no fewer than 80 work hours on fixing my laptop, I wasn't going to complain.  (after pressing the power button, it sounds like it's powering-up, then there is a click, and then silence.  It does this three or four times before it 'catches' and starts up) 
About a month after getting it back, it shut down randomly, once.  Since it didn't reoccur (until now), I didn't really think much of it.  Today, it has shut down randomly a few times in the last hour or two. The screen goes black and then it powers down.   I suspect the trouble is only beginning.
The Speccy report is here
Minitoolboxl list is attached too
I appreciate any help and advice!

Answer:Laptop shuts downs randomly

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
As a general rule I will not download material of an unknown source to my computer.  This is why I've requested that you post the MiniToolBox in your topic.

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Hello, my laptop is randomly shutting off without any low battery warning nor the battery being even low. this issue started like a week ago. it is not from the battery settings since they are set to notify at 20,10,7 % but my laptop turns of at around 20-40%. it is an asus rog gl752vw.

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I purchased a Gateway laptop (see specs below) about 2 years ago and haven't had any problems up until now. About two months ago, the laptop began randomly shutting down with no warning.
Searches indicated that the machine may be overheating. So I carefully cleaned the fan, heat sinks, etc. with compressed air. Didn't help.
Since it only powers down when hooked to a power supply (it never does so when using the battery), I bought a new power supply (exact same type that came with the computer). It seemed to work for about a week, and then the random shutting down started again.
The only other possibly relevant piece of information is that the machine fell about a foot from a table onto soft carpet a few weeks before this started happening.
Any thoughts on what may be causing the machine to randomly shut down? My thanks in advance.

Gateway ML6732 running Windows 7 Home Premium (32 bit OS). Intel Pentium Dual T2390 processor. 3062 MB RAM. Realtek RTL8187B Wireless card.

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When I close the lid to my laptop (HP Pavilion) it will sometimes shut off. Sometimes it does it and sometimes it doesn't do it. In the power options I have it set to "do nothing" for both plugged in and battery for when the lid is closed but still for some reason it'll sometimes shut down.

I'm not sure if this has been asked and answered before, but there are just too many threads to go through them all and a Google search didn't turn anything up for my specific problem.

Any help would be great!

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I have a Toshiba Satellite A205-35864. I can turn it on, then after 30 min it will shut down, then If I try to turn it on again it will shut down after 5 min. It isn't high temperatures, or low battery life, (I am thinking PSU).

Answer:Solved: Laptop randomly shuts down

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This is a brief description of my laptop
Time of this report: 3/14/2010, 19:00:41
Machine name:
Operating System: Windows Vista? Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.091208-0542)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Compaq Presario A900 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) Dual CPU T2390 @ 1.86GHz (2 CPUs), ~1.9GHz
Memory: 3062MB RAM
Page File: 1704MB used, 4628MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Display Devices
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_30D9103C&REV_

Since 12/3/2010 my laptop has been freezing or crashing. I have looked through the event viewer and found

Processor 0 exposes the following:

3 idle state(s)
5 performance state(s)

which occurs shortly before
Th... Read more

Answer:Laptop randomly freezes/shuts down


Start by installing SP2:


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This is a brief description of my laptop
Time of this report: 3/14/2010, 19:00:41
Machine name:
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.091208-0542)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Compaq Presario A900 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) Dual CPU T2390 @ 1.86GHz (2 CPUs), ~1.9GHz
Memory: 3062MB RAM
Page File: 1704MB used, 4628MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Display Devices
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_30D9103C&REV_

Since 13/3/2010 my laptop has been freezing or crashing. I have looked through the event viewer and found
- <Event xmlns="">
- <System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

<EventID Qualifiers="49152"... Read more

Answer:Laptop randomly freezes/shuts down

also this -

The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043c from line 45 of d:\vistasp1_gdr\com\complus\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

- <Event xmlns="">
- <System>
<Provider Name="Microsoft-Windows-EventSystem" Guid="{899daace-4868-4295-afcd-9eb8fb497561}" EventSourceName="EventSystem" />

<EventID Qualifiers="49152">4609</EventID>






<TimeCreated SystemTime="2010-03-16T08:35:11.000Z" />


<Correlation />

<Execution ProcessID="0" ThreadID="0" />



<Security />

- <EventData>
<Data Name="param1">d:\vistasp1_gdr\com\complus\src\events\tier1\eventsystemobj.cpp</Data>

<Data Name="param2">45</Data>

<Data Name="param3">8007043c</Data>

Also I did a system restore and driver update and no change

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It started just today. My laptop would randomly just shut off when the battery was low. When I checked the percentage it shows 15% when I turn my laptop back on. I already checked the power options, and everything is normal there. I was wondering if anyone has any solutions to this. Also, I just notice that my laptop would not charge past 90%. It would charge up until 90%. Thanks in advance. 

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I am using a Compaq Presario 2700T, 384 mb ram, 933 hz processor, XP Home Edition, service pack 1.

The computer simply shuts down randomly. I believe it may be due to something overheating. I hear what sounds like a fan running before it happens. Sometimes the fan seems to run a very long time, never shuts off. There is a soft sounding fan and then at times there is a louder fan that also seems to be running. Then suddenly, the power is off. No warning, no hesitation. Just off.

Sound familiar to anyone??


Answer:Laptop shuts down, powers off randomly.

same problem, same make..I'm researching if there's a recall on the power supply...I will however have the hardware looked at..I already tried to difference..problem stayed..
Go to search the archive for Presario Recall...

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As above.

There will also be static sound. Usually that happens in the first boot in a few hours (cold start). Subsequent boot ups tend to be fine.

From the windows event log it's a Kernel-power 41 error (63).

It's a Toshiba Portege M900 running on Windows 7 (Intel Core 2 Duo, ) Any ideas what's wrong with it (e.g. motherboard or hdd?) I've just tested the RAM and the full test came out fine.

static noise then shutdown - YouTube

Answer:Help! Laptop (win 7) randomly shuts down during welcome screen

Anyone? :(

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a friend gave me a laptop and i was cleaning it up when it started randomly shutting off. first i was doing a cleanup and it shut down during a malwarebytes scan. then i rebooted and it finished. then when installing avast right when it started coping files it would shut off. when it shuts off its like your pulling the power out so there's no errors in the log or minidumps.

i tested the hard drive and its good. i ran memtest86 and after about 6% tested it shut off. i tried each stick individually and in each slot and it shut off on every one of them. then i tested the ram in another laptop and they passed. i left the laptop on all night long and it was still on when i got up.

i'm stumped. all i can think of is blaming it on a bad memory controller, but i think thats just an excuse that sounds good.

Answer:Laptop randomly shuts off without errors

The laptop may be overheating. Are the CPU cooling vemts clean and free from dust? The laptop may have to be opened in order to clean the area well

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Hi there! So my laptop has been shutting off randomly and repeatedly for a while now, I am NOT tech savvy so please speak simply and give detailed instructions! Thanks!!
Some details --
I'm pretty sure it's not a heat thing, looked at the temps with some app and they are normal.
I also performed a system refresh already and problem still persists in case that helps.
No blue screen of death - computer just shuts off as if the power is cut and I can start it up normally. Sometimes shuts off a few times in a row immediately after I power it back up, but usually just turns off randomly once every day or every other day.
I have an ACER Aspire S7, intel core i7, running windows 8, not really sure what other info is needed. Thanks SO MUCH for your help in advance!

Answer:Laptop randomly shuts down - NOT overheating

Oh another thing - sometimes my laptop shuts off while I'm using it, but sometimes it shuts down while it's sleeping. So I would close my laptop (which puts it in sleep mode) overnight, and when I open it in the morning, it's completely shut down. Thanks!

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Hi guys,I have an Acer Aspire One D257 notebook. It was all working fine until just yesterday. I plugged it in th charge and it just went black. I turned it back on, and the same thing. I then restored it to factory settings using Acer eRecovery Management, and all fine for about 30 minutes. Then it started again. I turned it off and plugged it in, and charged it up fully. Then I turned it on again, and all is OK. I want to use it plugged in though, as the charge doesn`t last long in it. Any suggestions?Help much appreciated,Spollen27

Answer:Laptop Shuts Off Randomly When Plugged In?

Have you tried it with the battery removed ? ?Remove all power to take the battery out 1st.

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My laptop keeps shutting down an restarting randomly. This happens when either on battery or when plugged in. I don't think it is from over-heating as the laptop is not too hot and this happens straight away when turned on. Also computer performance seems much slower and program are not responding. All windows updates are up to date and mcafee does not find any malware etc. on scans.

Appreciate any help,

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I think it gets too cold, now before you laugh lemme tell you what i've noticed on my laptop so far.

3 straight days in a row, when I use my laptop in the morning (when its very cold) and the coolant I use to keep my laptop even cooler, is a ghetto way by simply placing the latptop ontop an airfan. So for 3 days it shuts down randomly (no blue screen, complete shutdown) in the morning. Today the 4th day, I still kept it ontop the fan (for elevated free airflow on the bottom) but with the fan turned off, and it hasnt shut down at all.

What do you guys think?

I already know its not overheating.

Answer:I think I found out why my laptop randomly shuts down

I think you should stop starting new threads for your problems. You have already done so at least half a dozen times in the past few weeks.

Starting new threads for the same problem is a bannable offense:

This is your final warning.

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Hey, I've got a  annoying problem with my laptop and was wondering if I could try to get some ideas on how to fix it.Lately, my HP pavilion has been suddunly shutting down(in like the way it does when it overheats) what seems to be prematurely, with maybe about fifty percent battery(but it isn't always at this point in time), when I don't plug it in.  There's no indication of when it will shut down, no warning, and the laptop always indicates that there's still at least some charge left when it does. I don't think the problem is overheating as this doesn't happen when the laptop is plugged in.It takes the laptop to be plugged in for the laptop to start up again.I would try to drain the battery but its premature shutdown keeps me from doing just that. Any suggestions? 

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My laptop is a Sony Vaio this is the model ->VPCF116FX.
Lately i've been gaming heavily on it, and its my first time leaving it on over night. Now the first thing you guys might think is that its an overheating problem, I can assure you its not as I tested it while monitoring my core's temperatures. 2 different tests, the one without a coolant the laptop peaked at a blistering 95c, like I said it shuts down randomly I can leave it on overnight without a coolant and then when I play for like 1 hour it can shut off. The fastest it shut off before was 3 minutes right after running the game I play. (It only shuts down while playing a game known as Aika) I doubt its also the games problem as how can a game shut off a laptop/pc. Anyways, the test with the coolant, the temperature is at a stable 65-68c, and it still randomly shuts off it could shutoff within 5 minutes, or 10 hours. (of playing a game, never witnessed it shutdown without playing yet)

Answer:My laptop randomly shuts off without warning

Take it apart and clean the dust out 95c without cooling pad is way too much...

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I've been having this problem for a while now where my laptop will shut off whenever I'm in the middle of doing something important and I don't know how I can fix it. I've tried clearing my files off and starting it over but it didn't fix the shutting off problem. Help!

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I started having this problem about 4 days ago. I run my laptop with its power cord in all the time...wasn't doing anything and it had some stuff like AIM and word running and then just shut off.

I'd HAD problems with the AC power jack coming off of the motherboard before so I assumed it was a battery thing, but I hadn't gotten a battery warning. Wouldn't turn on...acted like it wasn't getting power even though the power CORD was lit up.

Took it in...of course, powered up for them and they found nothing wrong.

Has happened a few more times since then. Will just randomly shut off and then not turn back on. Sometimes for a few minutes, sometimes hours.

Can I rule out viruses and anything software related since it acts like it isn't getting any power when it is off and plugged in? (light should be blinking) Any ideas of what the problem could be? Hard to diagnose when the thing acts just fine at the repair place!

Answer:Laptop randomly shuts down, won't power up

I've been having the same problem with my laptop too. I have an IBM Thinkpad T23 and I've been running Speedfan recently and I've noticed that my CPU temp usually hovers around 154 deg. F or about 68 deg. C. I'm thinking that maybe it's the CPU overheating for the both of us. I've noticed that I can have it just sit there for over 3 days straight, but when I go to use it to write an essay or whatever, it'll shut off on me (The Prof. loves that one ). That's my reasoning on it.. and maybe that's why it didn't do that for the repair guys.

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I have a Toshiba Satellite L645d-S4036 laptop. I'm running Windows 7 Home Premium 64-bit Service Pack 1. Whenever I attempt to boot my laptop in normal mode it shuts down within 30 seconds of logging on. There's no bsod, no crashing, the laptop just completely shuts off. However, I can run my laptop in safe mode for any length of time; my laptop only shuts off when I attempt to boot it in normal mode (this leads me to believe that the problem is not a heat related issue). I've also run Kaspersky TDSS Killer, Super Anti-Spyware, Malwarbytes Anti-Malware, and Microsoft Security Essentials, and nothing was found, which leads me to believe it's not a virus-related issue. Also, because my computer runs in safe mode but not normal mode, this leads me to believe that the problem is in some way software related but I'm not sure.

Any help would be greatly appreciated.

Answer:[SOLVED] Laptop Randomly Shuts Down


I'm far from being an expert, I just want to help out. This is what I do whenever I get this issue.

1.Try to remember any changes made to your laptop before the issue came up.

Because if you can boot into safe mode but not normally then it could be a previously installed program or a corrupted/missing important system file. Not sure if drivers could be related to this. Any expert out there please shed some light here.

2. Have you tried the "Last known good configuration" option?

3. If system restore is enabled then Restore to a previous state. If you can't then you can try the next step that I do.

4. In the search box type in "msconfig" and hit enter. Go to the services tab. Check the "hide all the microsoft services". You will then see a list of services. You can uncheck then apply. Try to boot normally. If that doesn't work go to msconfig again but this time, you need to click on the start up tab. Unchek the start up items and see if that fixes it.

Note: It is important to uncheck the "Hide all Microsoft services" so that you will not be able to uncheck the important services that your laptop needs in order to function properly.

5. This last step usually fixes my computer issues whenever I encounter something like this, but I'm not sure if this will be the case for you. Anyway, if you have your windows 7 installer disc, you can boot into it and then choose the repair option there to repair your windows.

Note: You have to ... Read more

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Ok I've been trying to do this on my own for about a month and I'm at a loss.  I have an asus u56e I bought from my brother.  When it's cold and not on a battery (ie I'm on the road in my car) it starts to load up then shuts down.  Then I power on again and it gets a little further then shuts down.  This goes on and on for several times till it stays on eventually.  
I have diagnosed the HD, mem86 tested it (though I heard it only does my "first" stick of ram, I have cleaned windows up, did sfc scan, check disk, updated bios/all drivers, etc everything I can think of.  This is a basically clean install of windows 7.
I don't know if you can check the motherboard for certain problems, but google hasn't been helpful.  Caveat, he did spill soda on the keyboard and I ordered one from ebay, got in and replaced it.  There was random stickiness in the computer though not terrible.  It runs great once warm or on a power source.  The power button is a little rough but I doubt that's it.
Gotten 41, 51 etc error codes.  Makes no sense I bring it home not on charger same power profile no restarts.  Even in a semi warm car or cold car always randomly rebooting.  IDK what to do.
I'm completely out of ideas.  Any help would be greatly appreciated

Answer:Laptop randomly shuts off when cold. HELP!

All the residue from the soda spill needs to be removed from inside the laptop.  It can cause corrosion and shorting.
There is a good article here on how to clean a laptop after a spill.

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OS Version: Microsoft Windows 7 Home Premium, 64 bit, Toshiba Satellite A665 series
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3890 Mb
Graphics Card: Intel(R) HD Graphics, 1721 Mb
Hard Drives: C: Total - 463566 MB, Free - 282592 MB;
Motherboard: TOSHIBA, NWQAA
Antivirus: Microsoft Security Essentials, Frontier Secure, Malwarebytes Anti-Malware

So my computer keeps shutting down. I just bought a replacement battery for my computer so I don't think it's a battery issue. I read some previous posts abut Windows 7 not reading their battery status correctly and shutting off the computer with a 50% battery message. However, If my computer shuts off with the battery attached, I am still able to turn on the computer, run windows startup, and load programs. Similarly, my AC power adapter is still able to charge my computer.

I don't use up a lot of memory either. I ran my virus protection software and it said that my computer was clean. Additionally, my computer doesn't seem to be overheated and there's nothing blocking the fan.

Any suggestions for narrowing down the problem? It started a few days ago.

Answer:Laptop randomly shuts off with no warning. Please help!

Have you run a temperature program to make sure the laptop is not running to hot?

Such as this:

Speccy - Advanced System Information Tool

Please then upload a screenshot of it with something like the snipping tool.
Please follow the above tutorial, and if there is anything you do not understand-ASK

Do you hear any unusual noises?

Anything unusual at all when the issue occurs?

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It started just today. My laptop would randomly just shut off when the battery was low. When I checked the percentage it shows 15% when I turn my laptop back on. I already checked the power options, and everything is normal there. I was wondering if anyone has any solutions to this. Also, I just notice that my laptop would not charge past 90%. It would charge up until 90%. Thanks in advance. 

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I got a new Acer E 15 E5-575G-53VG about a month ago and for the past two weeks when I use it on battery power it will randomly instintly shut Down and not want to turn on for more for 5 minutes until I let it sit for a while but when it is plugged in there are no issues it makes a little beep like if you were to hold down the power button, this laptop is less than a month old, what should I do? Its not a temputure issues because sometimes ill be playing tf2 for an hour with no issues and other times ill be just reading articles and it will instintly shut down with a little beep.

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I got a new Acer E 15 E5-575G-53VG about a month ago and for the past two weeks when I use it on battery power it will randomly instintly shut Down and not want to turn on for more for 5 minutes until I let it sit for a while but when it is plugged in there are no issues it makes a little beep like if you were to hold down the power button, this laptop is less than a month old, what should I do? Its not a temputure issues because sometimes ill be playing tf2 for an hour with no issues and other times ill be just reading articles and it will instintly shut down with a little beep.

Answer:New E series laptop randomly instintily shuts down...

Anyone? Really acer this is what I get, a new 550 doller laptop that instintly shuts down, this is outrageous, not even 2 months old and is plagued with issues.   

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I've had this laptop for the best part of two months now and it has been excellent up to now. However, it has now shut down completely 4 times within the same day - with absolutely no warning. It doesn't feel as if it has overheated but I'm only touching the outer shell.
Is there something horribly wrong or is there an easy fix?

Thanks in advance!

Answer:Inspiron 15R 5521 --- Laptop shuts down randomly

Hi nitsuaj,
As the system is shutting down intermittently, I would suggest you to run hardware diagnostics:
Follow the steps below to run hardware diagnostics.

Restart the computer.
Keep tapping the F12 key on the Dell Logo Screen.
From the One time boot menu select Diagnostics and Press Enter.
It runs a test on all the hardware components.
If it test fails please capture the error code and let me know the error code, I would tell you the next course of action.

In case the test passes, follow the next steps. Check in Safe Mode with Networking.

Restart the computer.
Keep tapping F8 on the Dell Logo Screen.
Once the computer enters Advanced Boot Option, select Safe Mode with Networking.
Press Enter.

Check if the computer is doing the same thing in safe mode with networking.
Also, refer this link for troubleshooting the fans and air vents:
Please check the functionality of the fan and post the results.

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My y510p fan will randomly shut down due the fan running at max. I could be doing as little as browsing the internet and the fan will spike. I've had the laptop for only 3months now. I have a cooling pad and I've had it on a flat hard surface. The problem will only go away if I take out the battery and just mash the power switch with the adapter for a while. It's reoccuring though, it will go away for a couple days then start acting up again. I tried looking up solutions and it says to clean the fan for dust but when i used compressed air no dust came out.

Answer:y510p fan randomly spikes and shuts off laptop

Hi Taisiev,
Welcome to Lenovo Community!
I?m sorry to hear that your Y510p Laptop is automatically turning OFF when FAN spikes up even while running browser and as you have performed most of the possible troubleshooting steps. I would strongly suggest you to contact the Seller or our Technical Support for further Assistance to get the details of the nearest Authorized Service Center to get the issue analyzed.
Click here to open a link where you can select the country and get the exact contact support number. I?m sure they will be a great help.
Do post us back for further queries.
Best Regards

Shiva Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Few weeks ago, i noticed my laptop battery was 23% remaining and it shut off like it had no power. i pressed the power button and it wouldn't start. In power plan settings i have 10% low level battery, 5% critical battery level and 7% reserve level with notification on, but i dont get notification before laptop shuts off. It's like the power's cut.
Yesterday same thing happened but it happened alot sooner at around 41%. i pressed power button, it didn't start.
any suggestion? thanks

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My laptop sometimes shuts off while doing stuff. I've had it for almost a year and it just started doing this the other day. Also, when I restart my computer it will hang before the Vista loading screen comes up, showing a black screen with a blinking underscore in the top left corner. It's pretty annoying and I would appreciate any help.

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Hello, I was wondering if anyone could help me figure out this issue. So this week my laptop would completely shut off with no notice like "Windows is shutting down". I only had a few things open at the time and it totally cut the power. My laptop was plugged in as usual charging. When I turned it back on check disk found some errors which it fixed and for a day or two everything was fine until it happened again yesterday. I'd like to find the issue before this becomes more serious.

Last night I did take a look at event viewer. I had an error 6008 about when the crash happened. And then a critical event 41 which seems to be related to the crash too. One other thing that I found when it first happened this week is this entry here which I'm unsure if I should be worried about.

My laptop is a Dell inspirion N7110 running Windows 7 Home Premium which I've had for about four years now. If there's anything else you need to know let me know.

Answer:Laptop randomly shuts off completely with no warning

I found this thread, googling the Even 37 Kernel Processor Power error.

Event 37, Kernel-Processor-Power for all 8 Processors - Microsoft Community

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I just got my new IdeaPad 11s i3 ultrabook, it works absolutely great when browsing the internet, perfect in fact; however as soon as I give it the simplest of tasks such as watching a programme on Netflix or Skyping someone in the Windows 8 optimised apps it will unexpectedly shut down, each time I reload it shuts down again but quicker. It isn't battery related the battery is fine and it certainly isn't overheating as it will happen after just 5 minutes of being on. It will even shut down when I try and play in browser games which work on my old pre-2000 laptop.I would expect more from a brand new machine and I'm sure there is something wrong in my settings which is making this happen, any insight into the reason would be valued very much.

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My Laptop is shutting off randomly . No warnings no nothing . It powers off as if i hit the power button itself . I usually just turn it back on . When i log back in the desktop sets up . No error messages or anything . This has been going on for the past 3 - 4 days now . I reset the computer's system which did no good . I feel the option left is to reinstall windows but i am afraid even that , will not work . My comp type is Asus Laptop 64bit with i5Intel .

Answer:Windows 8 Asus laptop shuts off randomly

Check all cooling vents are clear; surprising just how much "fluff" can accumulate there. Also that the fan is running properly.Is there a time aspect to it; as in how long is it on before it shuts off?Does it happen regardless of whether the battery in installed or not?Have you got any settings (even power-save options) that may put it into shut down?When you switch on again - does it go through the normal boot up sequence or just come straight back the desktop?Is it actually shutting down - or simply going to sleep?While the following are not for win-8x - they may suggest a few possible causes?

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Hi,  I bought a new E5 575G-52XT Laptop just two weeks ago and today was my first time really using it on battery.  Twice within a couple hours it just randomly shuts off.  When I restart the battery icon still looks full and it works fine... until it randomly shuts off again.  I haven't done any diagnostics, but giving it the old touch test it feels completely cool (I'm only web browsing or the likes when it fails) so I highly doubt it's a heating issue. Obviously first thoughts are a faulty battery and I need to take it back...  Any thoughts?

Answer:Brand new E5 575G Laptop Randomly Shuts Down When ...

Hi,Yes, it could be a bad battery, you could try a battery reset, might rectify it and if it doesn't help return it to the retailer.

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Starting from around a week ago, my VAIO VPCSA35GG would randomly shut down (as if the power is cut off) then restart itself 3 to 4 seconds later. Sometimes it would happen after I'd used it for a while, but other times it would happen repeatedly right when Windows is just booting up, causing the computer to get stuck in a boot loop. I've ruled out many possible causes:
It's not overheating. I've monitored the temperature and the laptop would randomly shut down even when not in heavy use. Also, if the computer overheats, it would normally shut down without restarting itself after.
It's not the hard drive or the OS. The problem persisted even when I booted from an external device with the hard drive completely removed.
It's not the memory. I've done numerous memory tests and they never showed any problem. I've tried removing the memory card (leaving 4GB of memory that's integrated into the motherboard), but the problem remained. The interesting thing is that the laptop would never shut down randomly when I'm inside the BIOS menu or when I'm running memtest. In fact, after running memtest for a while, the random shutdowns would not happen again for a long period after (at least 30 minutes). The problem usually comes back after the laptop hasn't been used for a while (the next morning).
It's not the BIOS. I've tried flashing a new BIOS but the problem remained.
It's not the battery or the charger. The r... Read more

Answer:Laptop randomly shuts down, restarts itself 3 seconds later

What version of Windows ? 32 or 64 bit ? Just to be sure it also shuts down when on battery power without the charger connected ?

As it seems to run ok in the Bios that implies a Windows problem so run it in Safe Mode (with Networking if you want Internet access) and see if it still shuts down then. Safe Mode uses only basic drivers so it could help find the culprit if it's a driver problem.

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I have a Lenovo Y460p and it's been randomly shutting off whenever I get into game. Whenever it shuts off, it's like pulling the plug on a Desktop computer, it blanks out and doesn't restart or have crash logs, etc.

I've done my research etc, I've been having a problem, I know it's not overheating. The CPU is normally at 50 C or so and the GPU never passes around 60 C or so.

Even if I let the computer sit overnight and then I turn on the computer, it's fine when using Facebook, etc, I can have multiple tabs, spotify, iTunes, etc open without any slow down or issues.

So for example, the game I play is League of Legends, and the client functions fine, and the game will load in, but as soon as the game starts (I normally tab out of the game and browse the internet while I wait for the game to load), I tab in and almost 4 seconds later it crashes. I haven't had this problem before until just recently.

I'm running a 120W charger on my laptop, so I don't think the power input could be the issue. I have a dead battery also, so I've tried to run the game with and without the battery, and the result is the same.

*edit* forgot to mention my graphics driver is up to date.

Any ideas as to what it may be?

Answer:Laptop Randomly Shuts Off at opening of game

Hi and Welcome to TSF!

Is the power supply an OEM Unit? Does it get hot when you're gaming?

Sounds like its getting loose or failing.

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Occasionally the computer will shutoff randomly with no warnings as if the battery got somehow disconnected I think this might be some sort of hardware problem. is there anything I can do to fix this?

Answer:lenovo u400 laptop randomly shuts off

Hi perrson22,
Thanks for posting and welcome to the community. At this point it is hard to say if it is a hardware problem or not ut we may need to check on a few things first. 
Firstly I'd like to know when this issues started happening? Are you currently running on Win7 or Win8? 
What I suggest is if you to update all the drivers on your machine from the lenovo support site and check for the changes then. Please go to the support site to download all available drivers for yor machine.
Do let me know of the results.

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Problem Description:Acer 3000Model 3003AMD 2.0 MHZ40 Gig Western Digital HDWindows xp sp3Laptop is 3 years old. I bought it new, gave it to a friend when I bought a new Satellite. I?ve worked on this computer on and off for a month with no success in getting it working. I was told the laptop randomly shuts down. When I initially worked on the laptop it would boot up go XP but would in fact arbitrarily shut down. However, it functions like part of the operating system was corrupted?takes forever to boot up, same opening files, networking non-functioning. I couldn?t even get into the windows system or admin tools.My first thought is heat. Cleaned out the fan, heat sink, ect. The owner is a smoker so there was a tremendous amount of smoking related debris internally. After all the cleaning I booted up. Still barely working XP and randomly shutting down. I go into XP on safe mode to see if there is anything I can do such as uninstall unneeded applications. Won?t uninstall or even let me into my computer/admin even in safe mode. The unit still randomly shuts down. I expected the OS to still be problem but not the shutdown. My next assumption is not heat by itself but XP corruption. I get a bootable copy of XP Corp Professional. Boot up, perform complete HD format and begin XP install. It gets about ? into install and shuts down. Try to install XP several times and each time laptop shuts down. Eventually, HD won?t even boot for XP install. Bios still recognizes HD, manufacturer etc... Read more

Answer:Laptop randomly shuts down--Totally not functioning at this point

Me too. I am on my SS retirement, which is bey little. Most of my like I lived on capital gains. You don't get much SS for that. Ody earned income.But I have found the best thing for a poor man is to stay away from laptops. I am an old school Electronic Technician. But doing laptops it just too hard.Good, solid Desktops now are almost free. I just got a recent Compaq full size desktop from a relative. She was tired of it. Still works goo. So now I have an extra computer. I recommend to anyone on a tight budget to invest in a refurbised desktop with a warranty. Microsoft is supporting this. They come with a custom XP load, but no CD. Usually a P4 at 2GHz, 1 Gig RAM a plain CD drive and a 40 GB HDD. Enough for just web surfing and watching You Tube.But pay more,  get more!Speaking of You Tube: these out!

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I have had this problem for the last maybe 10 days, and I have even talked to customer service about it. On occasion, the laptop power cuts off at random.  The screen goes blank for about 15 seconds, then the system shuts down.  I can turn it back on, but I must verify my identity in Windows before I can proceed.  (That's why I mentioned the OS in the subject line). I chatted with customer service, which gave me a set of instructions to restart the battery.  However, I did not write those instructions down, so my attempt to reset failed.  The power cuts continue. I would like to see the instructions re-posted so I can make a note of them and try again. Thank you.

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Recently I've noticed that my laptop has been shutting itself down after I put it to sleep. Usually when I'm about to call it a night, I put it to sleep as well. Sometimes when I wake up in the morning I see that it's shut down so I have to turn it back on. Then I see a warning that it was shutdown improperly.

I have run memory and processor tests and neither have come up with any issues. My latest theory was that iTunes was causing the issue. I use an airport express router which allows me to use AirPlay to stream from iTunes to my stereo. I was under the impression that this could be the issue because I noticed a correlation, so I began quitting iTunes before I put the machine to sleep. This seemed to fix the issue but a similar issue has returned. Although this doesn't happen as frequently, sometimes when I put the system to sleep it takes a long time or just freezes up. Also sometimes after the delay it will sleep only for a few seconds before waking itself back up.

I have no idea what to check at this point. The last thing I did to it was upgrade it to an SSD in mid-December of 2011. Before that I upgraded the RAM in the summer of 2011 but that's it. It's pretty heavy (Alienware m15x) so it sits in my desk for the most part and I use my iPad instead during my classes.

If needed, I can upload any crash info as requested. The system specs are what I have listed as my configuration

Answer:Laptop shuts down randomly or freezes while in sleep mode

Shutdowns during sleep are usually blue screen crash related and specifically 0x9f. Try updating the airport express router drivers as they may be the culprit if they were in the past through iTunes. If they are already up to date, re-install them using the following procedure in case they are corrupted.
Click Start Menu
Right Click My Computer/Computer
Click Manage
Click Device Manager from the list on the left
Find the device you are trying to uninstall by expanding the appropriate set of devices
Right click the device
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer
Install the latest driver for the device once Windows starts.

Alternatively:Login as an adminstrative user.
Click Start Menu
Click Control Panel
Click Hardware and Sound
Click Device Manager (the last link under Devices and Printers)
Find the device you are trying to uninstall by expanding the appropriate set of devices
Right click the device
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer
Install the latest driver for the device once Windows starts.

Also, please follow the instructions in case there are... Read more

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I have had this problem for the last maybe 10 days, and I have even talked to customer service about it. On occasion, the laptop power cuts off at random.  The screen goes blank for about 15 seconds, then the system shuts down.  I can turn it back on, but I must verify my identity in Windows before I can proceed.  (That's why I mentioned the OS in the subject line). I chatted with customer service, which gave me a set of instructions to restart the battery.  However, I did not write those instructions down, so my attempt to reset failed.  The power cuts continue. I would like to see the instructions re-posted so I can make a note of them and try again. Thank you.

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  Laptop shuts downMy daughter has a new Lenovo G550 laptop.The machine shuts off randomly after boot. I installed on it windows 7 and 5 month everything works fine. I updated all the drivers and also i updated the bios. Laptop keeps shuting down...My daughter says when she plays games or when are too many windows open in internet explorer and torrent open the computer shuts down. She finds out  that , when the proccesor is very much in usage( 90-100% ), laptop shuts off. The temperature seems not so high, i don't see any dirt in fan...Also in safe mode it seems that things go normaly. I get a kernel-power error : "The system has rebooted without cleanly down first.This error could be caused if the system stopped responding , crashed or lost power unexpectedly". Also i've installed again OS(windows 7) but the problem keep going on. Should i install another OS, like windows XP ? Or should i install again windows 7 cleanly ( with format the hard disk) and see what it happens? If it is OK i start to update, one by one, drivers and after this shall i try to install some applications(one by one to see if any of it can cause problems) ? Any opinion or help please ! Thank you !


Go to Solution.

Answer:laptop Lenovo G550 with win7 shuts down(crash) randomly

My daughter says that when the fan starts at high speed, immediatly  the computer shut down. But the laptop isn't hot....The update of bios didn't resolve this problem....Any help?

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Hey, I have this old HP laptop Compaq 6910p, altough it's old, it still runs. But the latop beeps and screen freezes for a few seconds, when I move it roughly. I wanna get rid of it. Also, the battery indicator says 80% but the laptop always shuts off randomly being somewhere between 100?% - 80% of battery. Any help? Thanks alot

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Thanks for your interest.

Ok, firstly,

..from that picture, it might have resulted from me have going on naughty naughty sites , ignoring McAfee site advisor, or me accidently clicking on an app in an un-legit version of Counter Strike Source, called 'Bot中英文語音轉換器'. I don't understand the Chinese. Came up with 'In English speech converter' in Google Translator. When I clicked on it, command prompt appeared and I think it automatically did something. The word 'Bot' seems suss. Can a virus be activate via the command prompt?
From that, could it lead to the hardware? I've been experiencing random shutdowns. Also this happened in the past days.
Before these bluescreens appeared, McAfee Internet Security Suite was alerting that my computer is a risk. But now, for the past few days, multiple scans and they're all clean.

Regarding power supply, could there been NOT enough power supply with my laptop's hardware? Which might possibly be one of the causes to my BSoD?;

BSoD when using Traktor DJ software when an external Traktor soundcard is plugged in

My laptop (Acer Aspire V3-571G running Intel Core i5-2450M ~3.1GHz, 8GB ram, 2GB nVidia GT640M graphics, Windows OS, 64-bit OS) is just a few weeks, old, with 1 year warranty. Bringing it to the store which I bought it from for some testing.

Also have been getting these kinda screens a few times:

Would restoring the OS help at all?

I have been researching about the... Read more

Answer:Laptop randomly shuts down, possibly virus, power supply and more...

First of all, we need your PC specs please?

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Dear readers,

as the title states, my laptop randomly shut down twice so far when the battery was inside, but the AC power cable was in the computer. The battery icon bottom left indicated that it was 100% charged, running on AC power on High Performance and when I was in a game it randomly went off. Rebooted quicker than usual, skipping some of the startup processes it usually does when I manually turn it off.

The first time it did this the battery was very hot, even though it was running on AC. This time it is not, it is barely warm.

Another thing to mention is that both times, after being back in desktop, the battery would be "0% available (plugged in, charging)", but it would not charge, it stays at 0% until I remove it and put it back in.

I am having a problem while playing games as well, which we are discussing in another thread here:

And here is my original thread:

Hope someone has some insight on the matter.

Kindest regards,
Vadim Zinkovski

Answer:Laptop randomly shuts down when running on AC power (when battery is inside)

Some batteries can't take the electricity constantly flowing threw them i suggest you take the battery out when you plug it in the wall and put it in when your on the go. You battery does work still when you unplugg it from the wall right? And im guessing when your battery starts to fail it switches to "power saver" mode instead of "high performance" mode.
so take out the battery and plug it into the wall, store the battery until well until you need it. Hope this helps.
Also could be the result of a faulty battery..How long have you had your laptop?

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How to resolve DPC_watchdog_violation error? My laptop shutdown randomly, leaving all unsaved stuff. A blue-screen with this error appears. I am not a techy-savy but I really need help to resolve this. Thanks!

Answer:asus laptop randomly shuts down with a blue screen and error message

You'd best repost this issue in the BSOD section here. What you're experiencing is called Blue Screen Of Death, or BSOD. I have had the same issue before, I have a feeling it was to do with driver conflicts.

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It all started when i opened some foreign file and it mustve been a virus or something. That triggered my computer to make these weird whirring clicky noises. Then my computer shut down. That day, i tryied to turn it on, it worked. However, the monitor didnt display anything. The computer was running but something to do with the bios just wasn't working.
Later on, my father fixed it.
However. NOW, the computer randomly shuts off by itself.
I'd start the computer on, and usually, the computer would start to make these noises similar to that of a computer reading a disc.
after the noises, the computer shuts off, and restarts by itself.
Anyone have any ideas?

Answer:Computer shuts makes busy noise then shuts off randomly

Your hard drive may be faulty. What is the make and model of the system and what is the brand of the hard drive inside the computer?

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So this time the problem started out as a simple issue. Whenever I bump the desk or move the keyboard out with too much force, the computer shuts off. Everybody told me that it could have been a loose connection so I checked it all and replugged everything back in. The computer starting working fine for about 5 hours then it just shut off randomly while I was playing a game. This time, though, it shut off without me bumping into anything. SO, is this a power supply issue? I'm using a 550-watt supply while running a 7800 GT. This is the right power amount so that's not my concern. And now the problem has gotten worse to the point where I turn on the computer and nothing shows up again. Windows doesn't load and the screen is on too. You here the fans and everything but nothing will load. All my parts from my old issue were replaced EXCEPT the power supply and CD-drive. I don't think it could be another loose connection b/c now nothing even shows up. Please help!!!

Answer:Power shuts off randomly, and any movement around computer shuts it off

Have you tried plugging into a different surge protector and different outlet?

Sounds like you need to swap the power supply to me.

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Hello. First of all, thank you for reading my post. I recently discovered a Trojan on my computer and instead of going through the tedias process of getting rid of it, I decided to wipe my hard drive and load a 64 bit version of windows 7 ( an upgrade from the previous 32 bit version I had with the virus). The installation went smoothly and I began to download most of my drivers with no issues. I even downloaded World of Warcraft with no issues. I turned my computer off and got some sleep. I returned only to see that my computer would keep restarting during the start up process.

So, knowin a little about computers, I shut everything down. Checked and cleaned the inside of my PC. Re-set the memory and reset the battery to reload BIOS. I put everything back together, and it started up no problem. Success!!! NO! As I began surfing the internet, IE will randomly shut down and just keep doing it. As I scrambled for a solution to this very annoying problem, my computer would shut down, sending me to a blue screen which states a bunch of stuff that I don't understand. Being the hands on guy I am, I went back to search for a solution with the new information. I figured that maybe BIOS wasn't updated or that I didn't have all the needed drivers downloaded yet.

So I went to download some more updates and every time I go to download something I get a setup error or something that keeps the download from finishing! So, I threw my hands up and came here, hoping that som... Read more

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Been getting this for a few months now, usually just a reset makes it go away for a bit. I could be listening to iTunes, playing a game on Steam, ect.

I'm pretty new to this sort of stuff so I'd appreciate some help if I haven't done all the correct things in terms of getting you guys the info you need to help me out. Apologies.

Windows 7 Professional, 64 bit. Had the computer for about two years.

EDIT: Oh, and on the blue screen itself... it would be random. Sometimes I'd get that kernel error and at other times I'd get others. Cannot remember them, but if I get BSOD in today, I'll post up the error.

Answer:Been Getting BSOD Randomly for a Few Months...

Unfortunately there are no dump files in your upload, check C:\windows\minidump folder for any
If not try Dump Files - Configure Windows to Create on BSOD

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Hi there
I have some trouble with my pc,
It's crashing and rebooting randomly especially when playing games.
This has been going on for months and several times I thought I had the solution but then it started again. I tried three different types of OS: XP, Vista and currently 7. Replaced my PSU with an Antec TruePower 750, replaced my ram several times and tested them, no luck. Updated my drivers by hand with removing them first and updating through driver updaters. My ATI Hd4850 goes no higher than 65 degrees celcius which is pretty low for these kind of cards I think. My CPU is not warmer than 50 degrees celsius. I read something about broken capcitors but I looked and couldn't find anything. I raised the voltage on my RAM by 0.1 it seemed to help for a few days, and it only happens when i'm using more than 1 stick of RAM. I'm thinking my motherboards is broken , but it's not very nice when you find out the replaced hardware wasn't faulty and you spent 100 bucks on it, so I would really be sure of it before replacing .
And o yeah I checked everything for rootkits,spyware, malware and virusses. Do you guys have any suggestions? Here are my minidumps and Specs:

Antec truePower 550
Ati Sapphire HD4850
Kingston KVR800D2N5K2/4G
E8400 Intel Core 2Duo


An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002f7ce39,... Read more

Answer:Randomly Reboots BSOD for months!

Welcome and you have a good start with the minidump.
You never said what motherboard you have.
If you go into your Control Panel: System: Device Manager: Do you see any exclamation points next to any of the devices?

Hope to hear from you soon.

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Sometimes BSOD showed athrxusb.sys while other times it didnt.

did google about athrxusb.sys and it came out that my wireless network adapter driver needs to update but driver isnt compatible with win 7, so i tried another driver that works and that i got my internet up and im happy about it. At first it didnt bother me much until recently bsod's starts to be much more frequent so it kinda freaks me out. Had power shortages a few times that shutsdown my cpu abruptly if thats some relevant infomation.

Thank you very much for your time and expertise! i really hope its just my adapter which im gonna get a new one soon and not some sinister problem that lurks behind

Answer:BSOD Randomly 6 months old PC Sometimes athrxusb.sys err

It is the Belkin Wireless G USB Network Adapter that is causing the issue.

BugCheck D1, {0, 2, 0, fffff88002a3902e}

*** WARNING: Unable to verify timestamp for athrxusb.sys
*** ERROR: Module load completed but symbols could not be loaded for athrxusb.sys
Probably caused by : athrxusb.sys ( athrxusb+2102e )

Followup: MachineOwner
The driver is too old to work with windows 7.

Image name: athrxusb.sys
Timestamp: Tue Jul 29 18:17:13 2008 (488F1151)
Search for any possible update from Belkin USA Site

If there is no feasible update, you may need to stop using that adapter.

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Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz

8 GB RAM -- rated at 800 MHz
(1) NVIDIA GeForce 8800 GT (2) LogMeIn Mirror Driver
High Definition Audio Device
2 x 22" monitors (Sceptre, Viewsonic)
(1) 1680 x 1050 x 32 bits (4294967296 colors) @ 59 Hz (2)

Hard Drives:
(1) ST3500641A ATA Device
(2) Hitachi HDP725050GLA SCSI Disk Device
(3) M4-CT256 M4SSD2 SCSI Disk Device (* BOOT DRIVE *)
(4) WDC WD10 EADS-00M2B0 SCSI Disk Device
(5) Generic Compact Flash USB Device
(6) Generic microSD USB Device
(7) Generic MS/MS-PRO U

Wireless Microsoft keyboard & mouse

This computer is 4-5 years old. Originally had Vista installed. Did a fresh install of Win 7 Pro x64when I bought the SSD drive.

In the last several months I have been upgrading it:

Installed 8 GB of 800MHz RAM - 4 months ago
Installed a Crucial M4 SSD drive - 2 months ago
Throughly cleaned all fans and the computer - 1 month ago
Replaced Power supply that had failed - 2 weeks ago

This has been driving me crazy for quite a while. Before I replace the motherboard and cpu I wanted to see if someone could decipher the log files for me.

I have played with the BIOS settigs quite a bit. It may be time for me to return to default values...

Any help is hugely appreciated!

Answer:System crashing & freezing randomly for several months

System Age:
BIOS Version/Date Phoenix Technologies, LTD ASUS P5N-E SLI ACPI BIOS Revision 1101, 6/11/2008
Based on the age of your motherboard, it may not be able to handle an SSD. In my experience, any BIOS version older than 2011 will likely have compatibility issues with an SSD.
Analysis:It is difficult to find patterns with only one .dmp file. Please refrain from using CCleaner to clean the disk as it deletes the .dmps we need for analysis. Your .dmp was inconclusive and may indicate a hardware issue, driver issue, service/startup conflict, BIOS issue, or compatibility issue. I am leaning toward the last two on the list given the SSD.

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Relevance 54.12%

I used to get a BSOD before I updated to a new hard drive, since my old hard drive pretty much went to crap. I upgraded to a Crucial M4 64GB for boot and a 1TB WD hard drive for storage. (That was 10 months ago) Everything was fine until about a week ago. I got a BSOD. I thought nothing of it, figured it wasn't going to happen again. Then they started happening more. So, I tried updating my Nvidia driver today. Every time I get to the part where I'm installing I get a BSOD. I also set it to do a clean install, so all my preferences are wiped and I can no longer use my 2nd monitor now, or my regular resolution. That's why I'm here. To fix this dang problem.

P.S. This BSOD also happens at random times while I'm searching the web and other crap.

Here are my Specs:

Asus P8Z68V-PRO
Intel Core i5-2500K Sandy Bridge
Crucial M4 64GB SSD
1TB WD (Don't know exact model)
Corsair 650W PSU
Windows 7 64bit

If you need more details just let me know.

Answer:BSOD Randomly, 0x3D, Can repeat it, Just started after 10 months


BSOD Analysis:

Probably caused by : mv91xx.sys
All of your dump files are blaming this driver. This driver is related to the Marvel AHCI/RAID controller. Please try updating this driver: Marvell - Support

teamviewervpn.sys Thu Dec 13 03:22:09 2007 (4760F9C1)
Drivers before 2009 are known to cause problems such as BSODs. Please update to a newer version of Teamviewer:

After post back results.


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Relevance 52.89%

Hi there,

I am here in bad need of help to figure out what is going on with my pc of late.
A quick run down of the problem. When the PC is on it will depending on how long its been on will randomy just shut off. When it shuts off, it "sometimes" reboots but most often it "tries" to reboot but fails and then stays off. After this failed try to reboot if I press the power button on the case and mobo, nothing.
Now if I turn OFF the PSU leave it for a few minutes and come back turn the PSU switch on and press the power button the system comes to life for a second or two then dies and will no respond to the power buttons until I turn off the PSU again.

I have gotten it up and running from this state by leaving it off and unplugged for a couple of hours. When I say the PC comes to life for a second or two, I mean the case fans. If I get it booted up the BIOS is reset to default for some reason. Also if it makes it to windows, the notification area icons also gets reset... very very odd.

I have a short video of the problem, sorry for the darkness, I finally decided to video it and it was 11pm.

My first thought... PSU dying or Mobo. I dont have extra's so I cant test them.
Forgot to mention, ive checked for heat problems but none of my temps are high, they are all normal and its a Antec 1200 with tons of air movement. I keep my PC clean but this problem I just cant solve.
Event Viewer shows nothing expect for unexpected shutdown. My event viewer is clean fr... Read more

Answer:PC randomly shuts off and randomly boots up after (sometimes).

Anyone have any suggestions at all?

I got the system up today and its running like as if nothing happened.

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Relevance 49.2%

Hi there!

Just found your fab site and wondered if you guys could help me? I've just entered the world of burning DVDs but recently my PC has been shutting down and rebooting for no good reason - usually when during a DVD in Nero. I've done all the usual AV and malware scans, etc. and my system seems clean so I'm not sure what's going on.

I realise this isn't the forum for posting HijackThis! logs so won't here but if you could suggest any steps I should take I'd be very greatful...

Thanks in advance!

Answer:PC shuts off randomly!

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Relevance 49.2%

My 4 month old computer is randomly shutting down while I am working on it. Typically it happens in the evening. It has happened while plugged in and on battery power. I have taken it to Geek Squad and they found nothing wrong with it.  We have done our own troubleshooting and nothing seems to fix it! HELP!

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Relevance 49.2%

Hey there, Little bit of a noob(well, I lied, I'm as green as they get) BUT:

As seeing from the title I have posted, I have a little(big) issue.

First, Here are my specs for my CPU:

Dell XPS 720

Intel Core Quad
Q6600 @2.40GHz
2.40 GHz, 2.00GB of RAM

I'm not too familiar with any other specs for my CPU, but if needed to find, I will do my best.

The issue is that it just shuts down randomly. I did A full scan, and I don't seem to have any issues with malware, viruses, etc. Before it shuts down, there is no message that warns me of it, no "Attention," or "script" error message, as well.

I had just bought this CPU last November. I still have my warranty, and I have called, but still no avail. They "need more info". but I'm not the greatest on detailed descriptions, sometimes.

Extra Notes:
- My power bar is pretty lame., Need a new power bar supply?
- I tend to keep my cpu on for hours at a time.
- I don't defrag as much as I should.
- I have a lot of the latest first person shooter games on my cpu.
- I'm not familiar with cooling system, perhaps I should buy one?
Anyways, any help would be appreciated.

Thanks a ton.


Answer:CPU Shuts Down Randomly

btw cpu is short for Central Processing Unit, not for computer.

I would recommend checking the ventilation to the system and check that all the vents on the case are free of dust.

Check to see if its not getting too hot.

Does it shutdown after being turned on after a long period of time?

Don't open the case just yet as this may void warranty? You might want to check this.


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Relevance 49.2%

My PC randomly shuts down.

I have removed everything but the PSU, mobo, CPU and RAM. I am testing it by booting Ubuntu via a flash drive.

It is not overheating because I have checked this in both BIOS and using a program called GKrellM which monitors the temps. The dual CPUs are at 28 and 35 degrees celsius. I've never seen them go above 45, and it has often crashed when the temps are low, i.e. around 30 +/- 5).

It crashed anything from straight away (i.e. before BIOS has even had a chance to kick in), to a few days. It's most common uptime before a crash is 2-3 days with it running all the time.

I have remove all dust from PSU fan, CPU fan, and all heatsinks (overheating isn't the cause anyway).

I have tried three power supplies (ranging from 250W to 300W). It used to crash the same with all of these.

It used to crash with Windows Vista as well as Ubuntu, so it's not operating system specific (the crash before BIOS even loads is an indication of this fact also).

I have run memtest on both sticks of RAM. I have tried both sticks separately and in different slots and memtest is happy. Changing the RAM doesn't avoid the shutdown issue.

I have visually checked the capacitors and they are not bulging or bubbling (not that this proves beyond doubt that they are ok).

I checked the thermal paste and it seems ok, but again there is no heating issue according to stats, so I don't think that is the problem.

On removing the mob... Read more

Answer:PC Randomly Shuts Down

Xtreme PSU calculator puts you around a minimum of 200W with a recommended 240W. If the PSU's that you tried were of low quality then you could be at the borderline. I see you use *nix, try to find a burn-in app that stresses all your components at the same time for maximum power draw. If you dual-boot with Windows then try OCCT.

You've done everything else that I would have, either it's the PSU or the dreaded intermittent issue.

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