Computer Support Forum

malwarebytes tray app. is not responding,how can i get it?

Question: malwarebytes tray app. is not responding,how can i get it?

I am trying to get rid of a virus that keeps popping up. on task manager it showsmalwarebytes tray not responding. all I can get rid of is Microsoft edge which is what I want to keep.

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Preferred Solution: malwarebytes tray app. is not responding,how can i get it?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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After installing the update I'm getting the Tray Application running in the Apps section of Task Manager

It's running on my PC and Gayle's Laptop now. Previously it never was there on either machine.

Is this something new? Settings in MBAM are the same unchanged from previous versions.

Answer:Malwarebytes Tray Appliication

CWGilley said:

After installing the update I'm getting the Tray Application running in the Apps section of Task Manager

It's running on my PC and Gayle's Laptop now. Previously it never was there on either machine.

Is this something new? Settings in MBAM are the same unchanged from previous versions.

Same here. It's not a issue, really. MBAM just moved it from a background process to a Win32 App. I have a bunch of them.

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Can members advise if when running MWB latest version they get a MWB icon in the Taskbar AND the System Tray on bootup. It did not do this in previous versions and the taskbar icon is totally superfluous as there is nothing in its menu that is not already in the System Tray menu. I always ran MWB as a background process so it never appearerd in the Taskbar but can't get rid of it automatically on boot as there seems to be no way to do it. MWB support don't appear to have any ideas either as I have been consulting them for 4 days now.

Answer:Malwarebytes shows con in Taskbar and System Tray

Basically I think it is a bit of disk hog.when it runs or updates it always shows the hard drive running at 100% in Task manager,
I disabled it in services and start up and just run it manually when I want and not when it wants.
Click on the little triangle on the Taskbar and click on customise.Make sure hide icon and notifications is showing on the dropdown box. That should stop it showing on the Taskbar.
Click on show hidden icons and if MWB shows right click it and remove it. Just did it with mine. Unfortunately I have to do that after every time that i run it which is not that often. I also have MWB not to run at start up.
I have another Anti-Malware program on my computer which is better than MWB so only use MWB if If I think it is needed.

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yesterday Windows security updates started popping all over, I went to bleeping computer and followed the instructions of rk-proxy + rkill and then malwarebytes.

Things calmed down, but when I restarted the computer the small icon of the security center popped out again. Then I looked again on bleeping computer and followed the instructions of DDS+Defogger+GMER

DDS worked, Defogger worked, and GMER went on, until my computer when on blue screen. Saying that windows had stopped a process in order to save the computer. I unfortunately did not take note of what it was because I panicked.

THe computer is able to start, because I am very scared, I found in the internet a message board that cautiously recommneded going to run/services.msc and unchecking the security center process, which actually made the damn icon disappear.

Computer is slow, and I know if I restart this thing will show up again. I am a freelance architect, my work depends on my computer, and I don't have much money. Any help is deeply appreciated.

Again: DDS worked, defogger disabled the CD emulation,but GMER just drove the pc twice to blue screen, so I am scared to try again.

Thank you friends.
DDS (Ver_11-03-05.01) - NTFSx86
Run by XP at 14:11:55.04 on Tue 05/03/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2046.1485 [GMT -4:00]
AV: AVG Anti-Virus Free *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D... Read more

Answer:Windows security alert still in my tray after rkill and malwarebytes

to BC!Do you still need help?If so please post a fresh set of logs from DDS and GMER.

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Hello, when I shut down or restart PC I have a message saying "connection tray not responding" I end task but My PC always hangs on "saving your settings" and I always have to turn power off.
I have run spyware, scandisc and trojan hunter. also I have looked for connection tray in task manager but it is not there It only happens when I have had PC on for a long time. I have windows XP and I am on Broadband.
I would be so grateful if anyone can help me, I am a newbie and havent a clue what to do next. thanks

Answer:Connections Tray not responding

You could start with running the system file checker to see if system files are broken.

Click on Start . . Run . . type cmd . . type sfc /scannow

it will probably ask for the XP installation cd and take 30 mins or so to complete.


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When i'm downloading through iTunes, on my xp sp2 laptop, after about 15 minutes, the connection tray stops responding and hence the internet connection dies. The icon still shows as connected but downloading stops and i can't view any pages. The only way to get it going again is to restart and then a dialog box comes up and says the connection tray has stopped responding and I have to end task. It has done this repetedly only the last number of days. What is wrong?

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I recently had issues with Firefox -- it was hanging and crashing. Therefore, I uninstalled it. There seems to be a virus on my computer, because I try to run Malwarebytes and it hangs after 1-3 seconds of scanning and says "Not Responding" and then crashes. I am also unable to run Malwarebytes in safemode?

Does anyone know how I can remove the virus that is causing this???

Thank you!

Answer:Malwarebytes "Not Responding"

Rename mbam to something and run it

Did you try safemode?

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I've run MalwareBytes twice and it stops responding at a 4404 in the category MEMORY PROCESS.

I'm not sure where to go from here, help please?

Thanks in advance!

Answer:MalwareBytes Not Responding

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I'm new to this site, bare with me!!
My computer has the Trojan Sirefef virus, and I'm having so much trouble running anti-malware, and I would really like to get this virus off.
Everytime I do a quick scan, it finds 73 items to delete, and then says it is not responding.. Any help?

Answer:Malwarebytes 'Not Responding?'

Welcome aboard  Sirefef requires elevated help. Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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Hi gang. Ok I'm running the latest version of Mbam on a XP/SP3 and the interface goes blank after finding several bugs. I ran SAS prior and removed a trojan prior which is why I ran Mbam. AVG is disabled. Task Mgr indicates "not responding" with 2 apps of Mbam running.. each with a different icon. Anyone come across this? Thank you in advance. JD

Answer:Malwarebytes not responding during scan

Hello delta6 I will be helping with your computer problems.From this point on, it is very important that you refrain from doing anything else to your computer other than what I have requested of you.I do not mind if you browse the web, do basic tasks, or even test to see if the problem(s) you are experiencing are still occurring with the computer while we are working together, but do not run any tools/fixes unless I or another helper from this thread has asked you to do so.Remember that you came here for help, so allow us to help you If something does not run, make a detailed note of what problems you encountered along the way (exact error messages are preferred), but continue onto the next steps until you reach the end of my post.Always do the steps in the order they are listed in (left to right, top to bottom).I prefer that you complete all the steps while you are in Normal Mode. However, I understand that sometimes this is not possible. If you are unsuccessful in getting a tool/fix to run from Normal Mode, but Safe Mode works, then use Safe Mode.If you have a question about something, do not hesitate to ask.Let's begin:Please download and install CCleaner SlimOpen CCleaner and click the Options buttonNow choose AdvancedUncheck everything here except for Skip User Account Control warningNow click the Cleaner button and press the Run Cleaner button at the bottom right of the program.If this is your first time running this program, a prompt may appear asking for confirmat... Read more

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i'm posting this for a friend,

the computer is a dell xps 600 with intel pentium D, 2gb ram, and geforce 6800 graphics on a XP SP3. when running malwarebytes on the computer, about 2 mins into the scan, malwarebytes would just freeze and there will be a message saying malwarebytes stops responding and asking do i want to send a report. neither yes/no option will automatically close malwarebytes and you will have to go into the task manager and terminate the process.

I've tried running quick scan, full scan, safe mode, and safe mode with networking. They all return the same message. I've tried uninstall and download the latest version and that doesn't help. I also ran superantispyware and found nothing. Ran several online scanners such as panada, eset, and kaspersky also nothing. However, the antivirus on the computer, trendmicro, found 2 viruses a while back and deleted them. Did the scan again with trendmicro and there's nothing. I'm wondering if the problem has to do with those 2 viruses.

Please let me know if you need more info. Thank you.

Answer:malwarebytes stops responding

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:53:16 AM, on 9/3/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 SP3 (7.00.5730.0013)
Boot mode: Normal

Running processes:
I:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe
I:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
I:\Program Files\Java\jre6\bin\jqs.exe
I:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe
I:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
I:\Program Files\RealVNC\VNC4\WinVNC4.exe
I:\Program Files\Trend Micro\Client Server Security Agent\OfcPfwSvc.exe
I:\Program Files\Mozilla Firefox\firefox.exe
I:\Program Files\Mozilla Firefox\plugin-container.exe
I:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - I:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.d... Read more

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Malwarebytes will not update.  Tried uninstalling, closing anti-virus and firewall, but still will not update.

Answer:Malwarebytes wil not update, not responding?

Try uninstalling, then reinstalling Malwarebytes Anti-Malware as follows:For Windows XP:First uninstall Malwarebytes Anti-Malware using Add/Remove Programs in the Control Panel.Restart the computer.Download the mbam-clean.exe (MBAM Cleanup Utility) and save it to your Desktop.Double-click on mbamclean.exe to start the utility.When the cleanup routine has finished, it will ask to reboot your computer. Please allow the reboot.After the computer restarts, download and install the latest version of Malwarebytes Anti-Malware from here.For Windows Vista and Windows 7/8:First uninstall Malwarebytes Anti-Malware using Programs and Features in Control Panel.Restart the computer.Download the mbam-clean.exe (MBAM Cleanup Utility) and save it to your Desktop.Right-click on mbamclean.exe and select Run As Administrator to start the utility.When the cleanup routine has finished, it will ask to reboot your computer. Please allow the reboot.After the computer restarts, download and install the latest version of Malwarebytes Anti-Malware from here.-- If using the Pro version, you will need to reactivate the program using the license key you were sent by email.-- Launch the program and set the Protection and Registration. Then go to the UPDATE tab and check for updates if not done during installation.-- Restart the computer again and verify that Malwarebytes is showing in the task tray if using the Pro version. Then setup any file exclusions that may be required in your Anti-Virus/Internet-Sec... Read more

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Hello I've had this problem for a little under two weeks now.. not sure what I was doing at the time. Anyway the problem consists of simply from time to time with no real pattern my wireless internet will just stop working and I will be disconnected. Trying to right click the icon on the bottom right results in nothing and when I go to restart or turn off my computer I get either a 'Connection Trays is not responding' or 'Explorer.exe is not responding'. Sometimes this will happen within minutes of starting up my laptop and sometimes it won't for a good few hours.

I ran all of the programs in the windows XP cleaning procedure.. however when I tried to run combofix it crashed on me and I wasn't sure what to do so I skipped it.

My computer specs are as follows if they are important:
Lenovo T61p
Windows XP SP2
7200 RPM 100gig HD
Nvidia Quadro FX 570m
Wireless card is Intel Pro wireless 3945ABG network adapter

Come to think of it, I have been having issues ever since I got my laptop regarding the wireless connection.. I believe that in the past sometimes the internet would just cut out and I would have to restart. However back then a simple restart solved the problem.. but now it keeps occurring.

Thank you for your time!

Answer:Sudden internet loss - Connection Tray Not Responding

Welcome to Major Geeks!

It does not sound like your problems are related to malware. You could be having some kind of hardware issue and may want to post in the Hardware Forum. Yes there was some malware removed by the cleaning procedure and I have a little more minor steps for you to do, but I don't think anything that was removed was related to your problem.

WayneY said:

I ran all of the programs in the windows XP cleaning procedure.. however when I tried to run combofix it crashed on me and I wasn't sure what to do so I skipped it.Click to expand...

I believe you meant RootRepeal not ComboFix.

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 5

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

After clicking Fix, exit HJT.

Now run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a freque... Read more

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When running malwarebytes pro scan stops responding after about 22 min.It shows 92 threats at the time it stops,it always stops on temp.internet files.I ran DDS and will post the two log files,thank you
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16421
Run by Tim at 23:07:47 on 2012-12-28
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.3838.1392 [GMT -6:00]
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C... Read more

Answer:malwarebytes not responding during full scan

Hi twrich,My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.Some things to remember while we are working together.Do not run any other tool untill instructed to do so!Please do not attach logs or put logs in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can also help.Do not run anything while running a fix.If you don't understand a step, please ask for clarification before continuing with any future steps.Click on the Watch Topic button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.  One or more of the identified infections is a backdoor trojan and password stealer.This type of infection allows hackers to access and remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.If you do any banking or other financial transactions on the PC or if it contains any other sensitive information, then from a clean computer, change all passwords where applicable.It would also be wise to contact those same financial institutions to appraise them of your situation.I highly suggest you take a look at the two links provided below:1. How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?2. When should I re-form... Read more

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I have a HP Laptop with Windows 7 Home Premium and downloaded the Malwarebytes Anti-Malware software and today I tried doing a full scan and the whole program froze up and I had to bring up the task manager to close it down. It will not run at all. Am I infected?

Answer:Malwarebytes Anti-Malware NOT Responding?

Hello, did you get an error message?-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).Please download Rkill by Grinler and save it to your desktop.Link 1Link 2Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.

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Going through steps to remove malware and malwarebytes freezes after finding 6 infected files while scanning this file... os xpsp3 Thank you for any help

Answer:Freezes during Malwarebytes, program not responding

Just continue on with the other steps please. Skip MBAM for now.

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I believe that I have a malware issue, or something infecting my laptop.
When I run malware bytes, it freezes and says it is "not responding". It will then not even close down. This also happens in safe mode.
I have done some online scans that have revealed no issues (emsisoft and bitdefender)
In addition, videos on youtube are now jittery and CPU usage jumps between 5 and then 70%. 
The laptop is also much hotter than it used to be, though I suspect that may be due to dust etc
Any help is gratefully appreciated. Below is a highjackthis log. Many thanks in advance.
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 16:21:14, on 29/06/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16611)
CHROME: 27.0.1453.116
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\NewTech Infosystems\Packard Bell MyBackup\BackupManagerTray.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\AVG\AVG2012\avgtray.exe
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrotray.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe
C:\Users\... Read more

Answer:Malwarebytes not responding, PC running slower. HJ log.

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click on Delete tab follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).

Please download
Junkware Removal Tool to your Desktop.
Please close your security software to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete, depending on your system's specifications.On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.Please post the contents of JRT.txt into your reply.

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page:
Link 1
Link 2

IMPORTANT !!! Save Com... Read more

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I often use malwarebytes, but today I am unable to complete a quick scan, as the program stops responding. This also happened when I tried to run it in safe mode. When it happens I am unable to close malwarebytes, even by trying to shut it down in task manager, and I am forced to remove my laptop battery to shut down.
I am not experiencing problems with other scanners, such as spybot and Ccleaner
Do I have a deep rooted malware problem perhaps? Any help always greatly appreciated! Thanks.

Answer:Malwarebytes not responding and freezes computer during scan

Hi cleanhat,
Have you recently had any problems with malware? If so, possible remnants leftover. Also have you tried to run MBAM in safemode?
You might also try ininstalling MBAM:
Then reinstall:
This may resolve the issue.
Sorry, I see you already tried safemode. But you may try other steps as solution.

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I run a scan then it's not responding. I have tried uninstalling with Revo uninstaller, reinstall still not responding after scan. I'm not real sure if this is the right information from log file. copy of log file Malwarebytes Anti-Malware

Database version: v2014.03.14.08

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421

Answer:Anti-Malwarebytes not responding after scan Vista

duplicate closed
please stay with your original topic

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Referred from here: ~ OBHi!This 1st set of quoted text is what I had posted in the 'how did I get infected' forum. I do not know if is helpful so thought would copy it over just in and attachment belowIn essence though malwarebytes freezes on a full scan at about one minute now. At first it stopped responding on one file (after 4 minutes) and then after running rkill it freezes on another file, same folder (after 1 minute) and so was directed to post here.Windows Defender also stops responding on full scan at same first file folder malwarebytes first did.QUOTEfrom: have vista sp1.Tonight I tried to play a dvd in the pc as the dvd wasn't working on my dvd player. I never tried using the dvd player on the pc before and since it wasn't coming up in windows media I thought it may need a setting and I saw a dvd setting and while I'm very careful not to mess with things, this looked innocent, it said no region for dvd selected, so I chose united states.The dvd did not play and then I noticed a 2nd dvd in the pack which said it was a digitized one. No clue what that was, but it had the same movie title, so I put that in, and got a message saying something about I can't watch this..something with legalities or licensing. I noticed it said blue ray, an... Read more

Answer:Malwarebytes & Windows Defender (not responding) on same folder so ran rkill

Hello and welcome to Bleeping Computer! We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Fo... Read more

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Users of Malwarebytes Anti-Exploit Free may notice that not all settings are available. If you explore the Settings tab, you will see the following check-boxes are greyed out, and you cannot Opt-out anonymous log submissions.

Settings for Free version

I went ahead to the Help Files to find not-a-lot of information, except it appears that you can Opt-out in the Premium version.

Help files for Malwarebytes Anti-Exploit

During installation I enabled the trial, yet it shows the Free version only. Even after a clean uninstall/install. Having never used Anti-Exploit nor the Premium version, I am surprised that this is an issue.

Free version after enabled Trial from installer

The activate button shows blank spaces for paying customers, so there is no way to Activate a Trial from the program's UI.

License ID and Key required for Premium

If I try and continue without entering any details, it crashes the program.

Program Not Responding with blank activation details

Edit: Blank spaces do not enable trial either.

Licensing error

Any possible solutions for any of the above? Or have you experienced similar issues?

Answer:Malwarebytes Anti-Exploit Opt-out requires Premium, Not Responding, No Trial version?

I believe it was an opt in for me when I used the premium trial, but now my trial has expired and the boxes are greyed out for me too. (Stuck at checked)

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Hi !

Whenever I connect to the internet via my own WiFi router at home, the connection will terminate after 3-7 minutes and the wireless network will turn off automatic.

If I place the cursor on the wireless icon in the lower right hand tray, the following happens:
I get no response. If I right click on the icon, nothing happens. If I go to Start, Connect to, and wireless connections, nothing happens. The only way I can restore a functioning connection is to shut down the machine. However, when I try to shut down the machine, a windows box opens indicating an attempt to end the connections tray. If I click end program, the box shuts and shut down proceeds.

I bought this laptop last week during my trip to China (So I can't return it for warrenty and I'm sure it's software related...)
It's a HP Pavilion DV2000 / Compaq V3500 with built in Intel Pro Wireless 3945ABG Network Connection.

I have Windows XP Service Pack 3 installed with the latest new updates.
I already have done a virus and spyware scan, totally clean.
I have already updated my drivers to the latest version with DriverMax.
I have already tried running WinSock to repair damaged sock files.

I have seen the problem mentioned in other forums, I already googled and tried all given solutions on google, without luck. I'm desperate for help, please help me

Thanks in advance, I really need help fixing my brand new laptop

Answer:Big Problem: Connections Tray "Not Responding" => No Internet + Slow PC

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Hi !

Whenever I connect to the internet via my own WiFi router at home, the connection will terminate after 3-7 minutes and the wireless network will turn off automatic.

If I place the cursor on the wireless icon in the lower right hand tray, the following happens:
I get no response. If I right click on the icon, nothing happens. If I go to Start, Connect to, and wireless connections, nothing happens. The only way I can restore a functioning connection is to shut down the machine. However, when I try to shut down the machine, a windows box opens indicating an attempt to end the connections tray. If I click end program, the box shuts and shut down proceeds.

I bought this laptop last week during my trip to China (So I can't return it for warrenty and I'm sure it's software related...)
It's a HP Pavilion DV2000 / Compaq V3500 with built in Intel Pro Wireless 3945ABG Network Connection.

I have Windows XP Service Pack 3 installed with the latest new updates.
I already have done a virus and spyware scan, totally clean.
I have already updated my drivers to the latest version with DriverMax.
I have already tried running WinSock to repair damaged sock files.

I have seen the problem mentioned in other forums, I already googled and tried all given solutions on google, without luck. I'm desperate for help, please help me

Thanks in advance, I really need help fixing my brand new laptop

Answer:Connections Tray "Not Responding" = No Internet and Slow PC

' I already googled and tried all given solutions on google'

So I guess you uninstalled the Intel Pro Wireless 3945ABG and removed the drivers from Add/Remove Programs (if they were there)?

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Relevance 46.33%

Every once in awhile my computer out of nowhere starts running EXTREMELY slow. I have no choice but to shut down and restart (after which it runs fine). But when I try to shut down I get one of two messages:

1. Verizon Mcci Tray App Window not responding (and i'm given the option of "end now" which I do)

2. Verizon DDE Window not responding (same as above)

Can someone please tell me what these messages mean, how I can fix the problem, or what causes them. I watch alot of videos on YouTube (and some "nudey vids") and sometimes have several windows open simultaneously. I assume this has something to do with it, but short of not watching any videos I don't know how to avoid the problem.

PLEASE HELP!!!!!!! Its causing problems with my music sequencing program (non internet related).



Answer:"Mcci Tray App Window not responding"---help!!!


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Relevance 45.92%

Hello. This is not my first time posting on bleepingcomputer, but the last time I had a problem was so long ago I have forgotten the account details. However I was so impressed by the help I received, I thought I should come here again if I ever suspected anything might be amiss with my PC. Speaking of which:
I have recently had an unfortunate sequence of events  over the past two days, and I'm unsure if it's just a group of unrelated problems or if they're connected somehow.
I have also left various windows updates waiting to be installed for an embarrassingly long time, which helps lead me to suspect I might have left a backdoor open somehow.
The sequence of events are thus:
12th of july
Painfully slow broadband on the 12th of july, suspected to be issues with my ISP. They apparently were performing maintenance on the 11th, but had also finished.
Malwarebytes very slow to update due to aforementioned broadband woes
Internet issues appeared to fix themselves later in the night.
13th of july
Broadband drops to half of the speed of the night before, and fluctuates lower still throughout the day.
Malwarebytes suddenly unable to update, sending me an error message that I have currently forgotten. Something along the lines of "Program_error_updating (0,0,I/O error)" (Not the exact words, will update if I can find it exactly)
After a reboot, malwarebytes was now ignoring attempts at updating... Read more

Answer:Slow internet, Malwarebytes, Norton Internet Security and Steam not responding

Please download Junkware Removal Tool and save it on your desktop.
Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log is saved to your desktop and will automatically open.
Please attach the JRT log.

Please download AdwCleaner by Xplode onto your desktop.Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Scan button.
When the scan has finished click on Clean button.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Please download MINITOOLBOX and run it.
Checkmark following boxes:
Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)
Click Go and post the result.     


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Hi everyone, Over the years this forum has proven invaluable to me, and I try hard not to burden it with questions already asked or requests for information easily discovered elsewhere. However, although I've read similar questions here, and looked extensively elsewhere, I can't find the answer to my question. Apologies in advance if I've overlooked something. I have a W530 (shipped originally with a 7mm HDD, and changed years ago to a 830 SSD), and I've just installed a new 840 EVO 1TB SSD in the primary bay. In doing so I discovered that the 830 SSD previously installed was installed only with the rubber rails, and without any drive tray (long story). God only knows where that drive tray (terminology question: tray or caddy?) is, and presumably he's getting more urgent requests for information. I've looked in various places for a replacement from the manufacturer (Lenovo Parts Lookup, FRU/CRU listings, Specs) and from aftermarket suppliers (newmodeus) for a tray represented as compatible with the W530 primary drive bay. So, I have two questions: Is it safe to use ONLY the rubber rails to operate a 7mm 840 EVO SSD? Granted, the 830 SSD ran for years without noticeable issues with only the rubber rails, but that's a study with sample size n=1. Are there heat or other issues (stability in port) for which the tray is intended to provide a solution for a SSD? I noticed some slight swelling in the cover of the 830 SSD when I removed it, which is conc... Read more

Answer:W530 Drive Tray (Caddy?) for Primary Bay - Necessary, Prudent, or How to Purchase New Tray

The W530 doesn't use a tray like the older thinkpads did. I only use the rubber rails.  Make sure that you use the right rails, there are 2 sizes, one fot 9.5 mm and one ofr 7 mm drives. I have two W530's and the rails work fine in both, they hold the drive firmly and I've never had a drive lossen up.

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Relevance 42.23%

hi. im new here.

i need help with Windows 7 Tray Icons Changer. maybe i screwed up or something just went wrong and now i cant restore and no audio and network icon display on tray. its display "could not find file 'C:\Windows\system32\SndVolSSo.dll'" and this...

Image "captured.png"


************** Start **************

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.IO.FileNotFoundException: Could not find file 'C:\Windows\system32\SndVolSSO.dll'.
File name: 'C:\Windows\system32\SndVolSSO.dll'
at Microsoft.VisualBasic.FileIO.FileSystem.CopyOrMoveFile(CopyOrMove operation, String sourceFileName, String destinationFileName, Boolean overwrite, UIOptionInternal showUI, UICancelOption onUserCancel)
at Microsoft.VisualBasic.MyServices.FileSystemProxy.CopyFile(String sourceFileName, String destinationFileName)
at W7TIC.Main.Main_Load(Object sender, EventArgs e)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd... Read more

Answer:How to restore missing tray icon? Windows 7 Tray Icons Changer

Hello bageraz and welcome to Seven Forums.

I'd uninstall the Tray Icon Changer using the forced uninstall option from Revo Uninstaller (they have a 30 day free trial.) Hopefully this will also remove unwanted bits and pieces from the registry.

Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall

Then I'd try running a system file checker scan from an elevated command prompt (option two) to see if any system files were damaged or corrupted by the TIC. If any problems are noted run the scan 3 times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

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Relevance 40.18%

Hi!This is my first post and I really appreciate bleeping computer team for providing such a wonderful service to people in need. I am using Windows 7 Ultimate. I have Symantec Norton Antivirus 2011, Avast Free Antivirus and Comodo Firewall installed. I update my system (windows, antivirus, firewall, acrobat etc) regularly. Off late my system has been running slowly. The two antivirus catch infections every now and then (pendrives, malicious links). I run regular scans (both Norton and Avast), all of which almost never detect any infection and assure that my system is clean.Yesterday I installed Malwarebytes Anti Malware just to be sure that my computer doesn't have any infection. It was constantly (every 2-3 seconds) blocking outgoing connections from BitComet to different IPs located in China. Believing that the problem is in BitComet, I started utorrent, and the result was same for it as well, MBAM blocked outbound connections, albeit at a lower frequency. Then it blocked an inbound connection from svchost.exe. I just quit both the torrent clients and the notifications stopped. I then quit MBAB.I started Malwarebytes scan and while it was still running, it showed two infections. During the scan itself a blue screen came and my windows crashed. Ignoring it, after a while I again started the scan and the same thing happened. Now I am not sure whether whether its because of scan or infection, but during the 2 years life of my laptop, it was 2nd and 3rd time when Blue ... Read more

Answer:Bluescreen during malwarebytes scan, slow computer, malwarebytes blocking outgoing connections

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Please download GMER from one of the following locations and save it to your desktop:Main Mirror
This version will download a randomly named file (Recommended)Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.Disconnect from the Internet and close all running programs.Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
GMER will open to the Rootkit/Malware tab a... Read more

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Relevance 40.18%

Hey thanks for looking at this. Have an old work computer that has had a handful of viruses on it, most recently the CTB Locker lovely virus. I think I have removed it successfully but that might not be the case because I am having an issue running malwarebytes anti-rootkit and I am unable to enable malarebytes website protection (paying customer).

Answer:Unable to enable Malwarebytes Malicious Website Protection or Run Malwarebytes Anti-Rootkit


They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

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Malwarebytes Introduces Malwarebytes for Android, Featuring Proprietary Anti-Ransomware Technology
? Malwarebytes now provides superior mobile protection for Android users to protect against growing levels of mobile malware

? Android ransomware increased more than 100 percent between Q1 and Q2 2017

SANTA CLARA, Calif. ? August 24, 2017 ? Malwarebytes?, the leader in advanced malware prevention and remediation solutions, today announced the release of Malwarebytes for Android, featuring targeted defense against mobile malware, ransomware, adware, infected applications and unauthorized surveillance. Combining multiple distinct protection layers, Malwarebytes for Android is a more effective and efficient replacement for antivirus on mobile devices.

According to data collected by Malwarebytes, incidences of Android malware increased more than five percent since the start of the year. Most notably, incidents of Android ransomware increased 138 percent in Q2 2017 (April to May) over Q1 (January to March) 2017, with Jisut, SLocker and Koler ransomware collectively accounting for nearly 95 percent of these detections. While Android ransomware is growing at this rapid pace, Trojans and potentially unwanted programs remain the biggest issues for Android users. Android Trojans accounted for more than 48 percent of all Android malware detections in the first half of 2017 and potentially unwanted programs accounted for 47 percent of all detections.

Malwarebytes for Android... Read more

Answer:Malwarebytes Introduces Malwarebytes for Android,Anti-Ransomware Technology

yawn another one bites the dust

malwarebytes is surely losing revenue with windows thanks to their useless detection so they are now trying to explore avenues with android.

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Relevance 39.77%

SAN JOSE, Calif. January 21, 2016 Malwarebytes, the leading advanced malware prevention and remediation solution, today announced a $50 million Series B funding round from Fidelity Management and Research Company.*Malwarebytes surpassed $100 million in annualized billings in 2015 and achieved its 31st consecutive cash flow positive quarter. Revenues grew by more than 120 percent driven by rapid enterprise expansion. Founded in 2008 by Marcin Kleczynski, the company was bootstrapped until raising a $30 million Series A funding round in July 2014, led by Highland Capital Partners.Source: to Marcin and all our friends over at Malwarebytes! This is excellent news, a good way to start 2016! Other article(s):

Answer:"Malwarebytes Raises $50 Million Investment from Fidelity", Malwarebytes Press

Yay malwarebytes!!!

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Relevance 39.36%

I am havig some system tray icon problems after installing anti-virus and spyware software. Looking for a fix for the disappearing system tray icons at initial start-up. Quick fix--log off and on again--icons reappear where they should. I am told that this disappearing activity is due to a Windows XP "BUG". What a problem! Any ideas for a secure, lasting fix out there? After the spyware and antivirus software installation, the computer star-up time is now really SLOW too. The software launches seems to be in conflict with each other, or something. Have emachine--T3406, Windows XP Home 2002, Service Pack 2. 1.23 GB RAM.

Thanks, ComputerMaven

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I am a long-time user of Malwarebytes Anti-Malware.  Only today, I became acquainted with Malwarebytes Anti-Exploit which is a separate program from the standard, Malwarebytes Anti-Malware program.  I purchased Anti-Exploit and it is now happily at work, protecting my computer right along with its big brother, Malwarebytes Anti-Malware.
So - what's the difference between the two programs?  I know that Anti-Exploit is constantly running in the background and, presumably, will sound off if something bad is trying to happen.  At least I think that's basically how it works.
But how is that any different from Malwarebytes Anti-Malware?
What does one do that the other does not?

Answer:What's the Difference Between Malwarebytes and Malwarebytes Anti-Exploit?

Hi pdmike
To put it simply (since I'm on my phone), Malwarebytes Anti-Malware is an Antimalware program which aims at protecting your system against known malware threats: adware, spyware, rootkits, etc. So your traditional Antimalware. All the threats detected by Malwarebytes are known threats. Which means that they exist in Malwarebytes database and have been documented by it. Malwarebytes Anti-Exploit is a mitigation program if I can call it like that. Its meant to prevent your programs (the ones supported by its free and paid versions) from being exploited by what we call Zero Day Exploits. Zero Days are in the wild exploits that haven't been patched yet and that can be used to like the name states, exploit a vulnerability in a program. Malwarebytes Anti-Exploit will therefore monitor the programs it supports and blocks any Zero-Day attempts if it detects a behavior associated with a known Zero Day method. Usually, Zero Days are meant to exploit a system in order to protect it, since they can be used to drop malware on a system. Malwarebytes Anti-Explpot protects these exploits from happening, while Malwarebytes Anti-Malware is used to protect your system against the malware that can be dropped by these exploits.
My explanation wasn't the best there is since I'm typing on my phone, but I hope you didn't understand it. Otherwise, I can go in a more in depth explanation.
Edit: gonzo from Malwarebytes gives a little explanation on the difference between the two products her... Read more

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Relevance 38.95%

has anyone installed this?

I got an email from Malwarebytes about it
I just installed the free version on my windows 8 and windows 7 test machines
so far I am not seeing any problems but then again I just installed it :P
anyone else try it?

Answer:Malwarebytes has a new software- Malwarebytes Anti Exploit

Here is a link to the User manual I got from their forum. See post #4 - you must unlock the CHM file other wise it is blank.

Also read all about it here.

I plan to give it a try later today.


2 more replies
Relevance 37.31%

Hope you can help! I'm running Windows 7 Ultimate SP1, 4GB, 64bit, Intel i5, NVIDIA, Kaspersky Internet Security 15.0.2.
I primarily use IE11, but switch to Mozilla Firefox 43.0.2 when IE stops responding. My primary email is AOL which I access via web, not software. Computer often slow and hangs.
The main issue is IE11 "stops responding" several times a day. I've run the latest version of Malwarebytes (subscription), Glary Utilities Pro, Kaspersky IS, CCleaner, and Disk Cleanup. I delete browing history daily. No virus or malware shows up after scans. Recently ran a full scan on Kaspersky overnight+ and still, no viruses detected. I'm not sure what the issue is and would gladly go back to IE9 or 10 if IE11 is the issue, but I need to be sure.
Whatever guidance you can offer would be greatly appreciated. Thank you.

Answer:IE11 stops responding, websites stop responding, computer slow

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware (MBAM) to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click ... Read more

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Relevance 37.31%

Hey all,

I have two problems with two employees. They both are connecting by vpn with the ATT Global network client from their homes. These Both employees are using outlook 2000. They are both behind personal routers. They can both browse the Internet and intranet web pages with no problems.

One of the employees can connect with no problem but after ten minutes only her outlook stops responding.

The other, her exchange server will no respond. She is able to ping it successfully. Created several new profiles have no effect or even simply trying a check name.

Any help on these two problems?

Answer:Outlook problems: exchange server not responding and not responding after 10 minutes

What version of exchange are you using?

6 more replies
Relevance 37.31%

Hey all,

I have two problems with two employees. They both are connecting by vpn with the ATT Global network client from their homes. These Both employees are using outlook 2000. They are both behind personal routers. They can both browse the Internet and intranet web pages with no problems.

One of the employees can connect with no problem but after ten minutes only her outlook stops responding.

The other, her exchange server will no respond. She is able to ping it successfully. Created several new profiles have no effect or even simply trying a check name.

Any help on these two problems?

Answer:Outlook problems: exchange server not responding and not responding after 10 minutes

1) Are they on company or personal machines? If personal could this be a personal firewall issue?

2) Are they connecting wirelessly? Have they try connecting wired and see if it makes a difference.

3) I haven't used Outlook 2K in a long time, but I remember there being a setting about how to behave when using a slow connection. Something like tools, send receive, send receive settings. I think one of the options was to basically do nothing. You might poke around in those settings and see what you find.

2 more replies
Relevance 36.49%

Windows Tray Icons Creator is a free portable tool that allows you to create tray icons with mouse click action in Windows. For example, create a tray icon and click it to open Registry Editor or your desired tool. How to use: Run the tool. It will now sit in the system tray: . Click its icon to open the Settings window.Select the icon for the first tray icon available.Type the Mouse Hover Tooltip text for the first tray icon available.Type the Mouse Click Action for the first tray icon available.If you want the tool to run everytime Windows starts up then select Run Everytime Windows Starts Up.Click Hide to send the tool back to the system tray.
Now the tray icons you created will be visible. To remove a tray icon, just leave the Mouse Hover Tooltip & Mouse Click Action textboxes blank. Download Link

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Relevance 36.08%

Please can someone help me?
Outlook just freezes sometimes & comes up with "Not responding" & occasionally Windows Explorer will do the same!!??
So once i have managed to close them i try & shut down my computer but it just freezes again on the "logging off" screen, i have no idea whats going on as i am pretty shocking when it comes to this IT tech stuff, it may be simple it maybe complex. i have had other problems b4 on this machine but this current problem is becoming very common & highly annoying!!!
In Outlook i run my main email account & then run two others with seperate email addresses down below...if that makes sense... it seems to be the secondary email addreses that crash my Outlook -  I think...
I have recieved emails to all accounts but when i try to send from one of the secondary accounts then the sh1t hits the fan.
would really appreciate any help.
thanks you!

Answer:Help! Outlook "Not responding" ! Windows Explorer "Not responding" !

Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy - , taking care to post the link.

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Relevance 34.44%

Just curious, is there any reason to use the latter if one already uses the former?
My gut tells me that AdwCleaner is a very focused form of Malwarebytes, essentially a "lite" version that focuses on PUPs and Adware.  I could, however, be wrong.
I have always used, and recommended, Malwarebytes ("whole") because it seems to find all classes of bad stuff besides viruses.  

Answer:Malwarebytes ("whole") vs. Malwarebytes AdwCleaner

Although Malwarebytes owns both products, they each target PUPs, Adware, unwanted toolbars, browser hijackers, etc but each has it's own technology for detection/removal. AdwCleaner is a stand-alone product which does not require installation. Malwarebytes requires installation and offers real-time protection in the Premium version. At some point, I suspect AdwCleaner will be fully integrated into Malwarebytes itself according to the information they released when acquiring it.Malwarebytes Press Center: Malwarebytes Acquires AdwCleaner...For the near term, AdwCleaner will retain its current name, supplemented by Malwarebytes branding. Malwarebytes is committed to maintaining the mission of the AdwCleaner product and its features...Malwarebytes will also integrate many of the proprietary techniques and detections into their flagship products.Malwarebytes Acquires AdwCleaner...Short term, we will work to give the product a facelift and enhance its detection ability. Over a longer period, we hope to learn from and integrate the technology into our flagship product, Malwarebytes Anti-Malware. AdwCleaner will remain free as a standalone product.

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Relevance 34.44%

A new beta product is available!  There have been some pluses and minuses in a few reviews around The 'Net.  Try before you buy!
Windows Secrets Lounge's thread:

Answer:Malwarebytes AntiRansomWare [from]

Malwarebytes Anti-Ransomware Beta Feedback and Discussion/closed

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Relevance 31.98%

When I start Firefox not responding I have to wait until it becames respond and in same time when i explore the internet it becames not responding then i have to wait so much until it becames responding pls. HELP

Answer:Firefox responding and not responding

What are your computer spec's?

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Relevance 31.98%

Hi, this has been an ongoing problem for me and I am at the end of my rope, my Son put in more memory for me it worked fine for about a week but problem is right back. I have no viruses, I have deleted everything I do not need that I know is ok to delete, I have no idea what needs to be left in Add, Remove programs, what is necessary for the running of my computer and what is not. Also the Processes there is so many on start up but have no idea what needs to be there and what does not. I have no idea what to do from here. Every time I go into any site, same thing IE not responding I have to shut down, empty cookies and get back on to the very same thing. Cannot answer any posts in FaceBook as it does the same thing. I have system restored back as far as 2010 with no results. Please if anyone can tell me what to heck to do next I thank You..
Most Frustratingly Sincere
Joanne Seybert


Now Go to Start/Run and type inetcpl.cpl and press enter/Connections/LAN Settings. Make sure all the boxes are unchecked. Now go to Start/Run and type ncpa.cpl and press enter. Right click the Local Area connection/Properties scroll down to Internet Protocol (TCP-IP)/Properties. Make sure Obtain an IP Address and DNS Server Address Automatically are both checked. Now go to Start/Run and type CMD and press enter. IN the Command Prompt type ipconfig /release and press enter. the IP Address changes to Now type ipconfig /flushdns and press enter. Now type ipconfig /renew. Now type ipconfig /all. You should have a new IP address try it again. If you still cannot connect please include the text output of your ipconfig /all in your next post
Also, try running your computer in a Clean Boot state. Also run IE Or Firefox without any Addons.

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Relevance 31.57%

using v 0.9.
1.0 was buggy (some of the toolbar buttons were grayed out . .. wierd).

anyway, i downloaded a few extensions (around 5). closed all firefox windows to effect changes. the only change i see is a small rectangular window that reads "firefox is finishing installing extensions. this could take a minute . . ." - that was yesterday. i left it on for over an hour . .. and nothing. repeated same this morning.

i can't even delete the extensions folder w/o it re-appearing everytime i try to open firefox. what gives ?

Answer:Firefox Exentsions Update not responding . . now Firefox isn't responding

You shouldn't get that kind of a window in the first place.

It sounds like one of the installations messed up your profile--though your Firefox sounds like it had problems of its own, due to the grayed-out options you talked about.

Rescue your bookmarks.htm file, do a profile wipe, and start fresh.

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Relevance 29.52%

Safely Remove ST325031 0AS SCSI DISK DEVICE - DRIVES (D:, C:) Also my gadget guy had to come out here the other day. The problem: My CPU would come on but not the monitor. It wouldn't even come on. My initial thought was, a shot v-card. But when the guy got here and opened up my girl here, he did something to the battery. After he left, I noticed that a select few sites were taking forever to load, even with my dial up connection. And no, they didn't take that long before. When I say long, I mean long; more than being on hold wth Verizon long. My question: If this happens again, will my machine need a need battery, or to be replaced, or what?  I have had this machine since march of '08. Thanks!

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Question: tray ctl exe

hi ever body. i was wondering if anybody gets this message?when i start my computer this keeps coming up i have no ideal what it is. please help.i have a Compaq presario athlon 1ghz 256 mb. xp 2 .what it says tray ctl exe procedure entry e10030 couldn't be found dynamic link library psystray pyd. it just started yesterday.want is it can i go in and delete??

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Relevance 29.52%
Question: sys tray

How can I remove really unnecessary icons from my sys tray?

Answer:sys tray

Type MSCONFIG in the run command and then enter go to the startup tab. Open up an interent connection go to this site and then have a look what is needed and the you can remove all unwanted start up items. Hope this helps

2 more replies
Relevance 29.52%
Question: sys tray

can anybody tell me how to get things out of my sys tray

Answer:sys tray

Right click on it and delete.

If they are loading everytime windows loads, then start button, run, then type msconfig and hit enter...go to the startup tab and uncheck it there.

3 more replies
Relevance 29.52%
Question: Sys Tray

Does anyone know how to disable the found new hardware icon from starting in my system tray every time i re-boot?

Answer:Sys Tray

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Question: Cd Tray

I can't get my cd-rom tray to open. What can I do? Before it stopped opening at all I would have to tug (not hard) on it for the tray to come out. Does this mean I need a new Cd-rom? Any and all help would be greatly appericated. I'm running windows me.

Answer:Cd Tray


Sounds like your cd is toasted! However, if you have a cd stuck in the tray, you can get it out using a hi tech tool called a paperclip. Insert the paperclip into the small hole in the front of the cd rom and the tray should open. This is usually a mechanical failure that causes the cd to stop opening.

Good Luck

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Question: CD ROM tray

I am attempting to fix a friend of mines CD ROM. He brought it to me saying that the tray would not open. I took it apart and found no apparent defects. Here's the strange part (to me at least), the tray opens fine as long as the upper housing (metal casing) is NOT on. The second I place the upper housing onto it, the tray will not open. I have even tried using another housing with the same result. There doesn't seem to be anything that would prevent the tray from opening unless it has something to do with that little blue (stabilizing?) disk that is part of the upper housing. Any one know what I may be able to do without replacing the whole thing?

Answer:CD ROM tray

For 15 dollars i would opt to replace the drive. I bet you could find a used CD ROM at a local computer store for 15 dollars. If not you could purchase a new DVD-RW for under 30 bucks online...

Not worth the trouble IMO.

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Question: CD Tray

Can anyone advise me on this problem please?When I put a cd in the tray it usually pops out again or just stays closed with nothing at all happing, but on the odd occasion it plays the music CD but the sound is scratchy.I returned my speakers to shop they tesed them and said they are perfect, but I cannot return PC as it is now out off garantee.

Answer:CD Tray

It sounds a lot like a fault with the CD drive - they are not very reliable, and new ones are remarkably inexpensive.

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I ran Hijack this! And this is what I got:

Logfile of HijackThis v1.99.1
Scan saved at 3:40:06 PM, on 6/20/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Lexmark 7100 Series\lxbxmon.exe
C:\Program Files\Lexmark 7100 Series\ezprint... Read more

Answer:Red X in sys tray. HELP!!!

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Question: CD ROM TRAY

Keeps opening and closing...why does it do this? What can I do to play cd's or put in installation discs?Thanks in advance for your help  


Forgot to add that I have windos xp, but havent had this problem until recently

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Question: Sys tray

Does anybody know if there is a way or program that will let me assign programs to the sys tray? I want this for Outlook Express. I want it to be able to run in the background and have a sys tray icon rather than having the bulky taskbar button. Any ideas?



Answer:Sys tray

Lots of freeware system tray utilities here. Hope you find one you like.

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Question: Tray

Hi guys: I just had to put in a new hard drive on a new Dell machine , so that mean I'm statring over again. My problem is that every program I load end up in the tray on the bottom right, I was told that's not a good thing there is a lists at one time of what mean what, because when I go to MSCONFIG and start unchecking things I found my self doing more damage. I would only want my Anti Virus and firewall , I get ghost, printer, scanner, all of the Dell things AOL etc.

Please help Thanks


Deleted 3rd party registry enties except Anti Virus and firewall entries from :



Remove the shortcut from C:\Documents and Settings\All Users\Start Menu\Programs\Startup

Note: Make a backup of your registry.

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Question: Cm Tray.exe?

My son keeps getting a pop up called Cm Tray.exe, asking if he wants to allow it in? Can someone tell me if it's okay? Thanks

Answer:Cm Tray.exe?

Does he have a Magellan GPS by any chance? It seems to be part of a program called Content Manager.

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Question: CD/DVD Tray

Hi there

Im new to computing, I ve had my computer for over a week, Dell 5150 with combined cd/dvd burner, tonight I managed to knock the tray off with my leg, now it seems it won,t go back in, any tips on how to insert back in, nothing seems to be broken off or damage, I ve tryed to put it back in to no avail, is it better to take it in the local computer shop for them to look at ? or should i contact dell?


Answer:CD/DVD Tray

dependin on your level of efficiency and comfort in dealing with computers, open up the computer and pull out the drive and try re inserting the drive tray that way, look for small clips and tabs that would normally hold the tray in the drive - the tabs or clips might keep the tray from going back in the drive as well

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There is now, all of a sudden, three buttons in my task tray. They are each square, one with an arrow pointing downward, which is gray. Then next to that one is a box with the letter A in it. This box is normally green, but sometimes it turns gray. Next to it is yet another box, with the number 1 in it. It is als usually green, but sometimes turns gray. What are these?????? I right click on them, nothing happens. I left click on them....nothing happens. I hover my mouse over them, nothing happens. I have tried ctrl-alt-delete to see what tasks are running and I see nothing new. I open Win Patrol, again, nothing newe. So what the heck are these little buttons in my system tray???? ANY IDEAS????

Answer:Something in my tray!!

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Question: tray app

When I boot in, I get a window that says "Windows Installer is preparing to install Tray App, then it goes on to say "Source not found, Verify that the file exists and that you can access it." The only way I can get ridof it is to open Task Manager and stop Tray App. I'm using Vista.

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Question: CD/DVD Tray

Hi all, for some time now l have been unable to close the the drawer so it stays shut on the CD/DVD player,device manager says its working ok, it will shut using the button but come open again same when l close it manually, and when l stat up it will close and then open again and stay opon.Its a HP pavilion PC and the player is a standard player that came with the pc.

Answer:CD/DVD Tray

Sounds as if the tray gears have slipped a cog and the lock mechanism isn't engaging, NO CLICK when you slide it shut?

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Question: Tray app

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 4037 Mb
Graphics Card: NVIDIA NVS 5200M, 1024 Mb
Hard Drives: C: Total - 461379 MB, Free - 391061 MB;
Motherboard: Dell Inc., 07Y85M
Antivirus: Norton Security with Backup, Updated and Enabled
Keep getting message that states "Tray app has stopped working"

Answer:Tray app

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Hi I just noticed this offer for W10 in my tray. I'm not sure when it appeared there.
Is it legit and where did it come from?? I'm not aware I clicked on any thing and I've never seen any thing like this in my tray before. I can't get rid of it!!
Thank You!!

Answer:What is this in my tray??

It appeared when you downloaded and installed the KB3035583 update. Refer to following thread for removal. (if removal is wanted).

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Question: X-tray

Hi. My friend have problem with program or something called X-tray, it's on sustray small icon, he try to remove that but can't.when we try to remove get message "Can't remove this folder, chek disc is not protect or full", he have P4XP windovs, please if somebody can hel.


Just did Google search for X-Tray and got a whole load of different things called X-Tray from external ashtrays for cars (?) to portable Post Mortem Tables !!! click here

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Question: tray app

I have "tray App" trying to install a program. What is tray App and how do I remove it?

Answer:tray app

Hi, welcome to the forums what happens when you try to install it? What is the error message you get? Do you have a HP printer installed?

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Question: ISO 360 TRAY

Hi there.I tried to use the restore point feature in Windows XP professional, but when I log back in I get the error message headed ISO360TRAY and it tells me "% not found in archive" Has anyone com across this before? I have googled the error messsage, but it seems to relate to the X box.David

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Hello, got the spy axe in my sys tray and been trying to remove it, could some one help me?

Here is the hijack file.

Logfile of HijackThis v1.99.1
Scan saved at 5:15:57 PM, on 12/27/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\\VSO\mcvsshld.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\MMDiag.exe
C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\\VSO\oasclnt.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
c:\program files\\agent\mcdetect.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WIND... Read more

Answer:SPY AXE Pop up -in SYS tray

Welcome to TSG!

* Click here to download smitRem.exe.
Save the file to your desktop.
It is a self extracting file.
Doubleclick the smitRem.exe and it will extract the files to a smitRem folder on your desktop.
Do not do anything with it yet. You will run the RunThis.bat file later in safe mode.
* Download the trial version of Ewido Security Suite here.
Install ewido.
During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
Launch ewido
It will prompt you to update click the OK button and it will go to the main screen
On the left side of the main screen click update
Click on Start and let it update.
DO NOT run a scan yet. You will do that later in safe mode.
* Click here for info on how to boot to safe mode if you don't already know how.
* Now copy these instructions to notepad and save them to your desktop. You will need them to refer to in safe mode.
* Restart your computer into safe mode now. Perform the following steps in safe mode:
* Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.
* Run Ewido:
Click on scanner
Click Complete System Scan and the scan will begin.
During the scan it will prompt you to clean files, click OK
When the scan is finished, look at the bottom of the screen and click the Save report button.
Save the report to you... Read more

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Does anyone know how to put a CD-ROM tray back in? I was fixing this computer and found that the tray was stuck. If I pull the tray, it comes out completly. When I put the tray back into the drive it does not open. Please help. I am stumped.


Answer:CD-ROM Tray came out

THis is a screw driver job sadly.. I have never opened a drive up, i am sure others have here..

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I want to minimize a program to the system tray WHILE, at the same time, removing it from displaying in the taskbar. I have tried programs to do this and even AutoHotkey scripts. The Programs/Scripts DO show the icon in the system tray, but it STILL shows on the taskbar too.

Is there another way to get a persistent program to behave the way I want it to? It's a program I always have running, so I want to get it off of the taskbar and ONLY into the system tray (like it's just a background process).

I would even be happy hiding it completely, if that's possible too.

Answer:Min to tray But won't go away

does the programme you refer to not have any options to do what you want, ie in settings minimise to .........

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Question: DVD tray

Not sure if this is the right place for this, but the entire dvd tray came out of my boyfriend's laptop. I'm kind of freaking out and don't know what to do. Any help would be appreciated!

Answer:DVD tray

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Question: CD/DVD tray

I just bought a Windows 8 Aspire E 15. There is no button where the DVD/CD tray is. I have also looked in my computer and settings and I can't find a way to open it. There isn't an eject button either. How do I open the tray?

Answer:CD/DVD tray

Sorry if this sounds elementary. There are several different generations of E15 models, ranging over the last couple of years. Most are the so-called "Ultra Slim" type. They have no optical drives. I am aware that at least one model did have.

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Question: hP 240 G3 CD tray

i recently bought a HP 240 G3 laptop and was wondering how to open the cd tray? theres no button on the cd tray thing, so i assumed there was something on the settings to open it. is there even a place to put a cd? im trying to put photos onto a disc but cant seem to do it. i dont know if it has one or not, im new to these technology things. please help, it would be much appreciated! there looks to be like a square thing on the right side of the laptop, like where the cd ould normally go, but theres no button or anything and i dont wanna pull at it just in case its not what i think it is or i break it.

Answer:hP 240 G3 CD tray

Use Windows Explorer. Locate the optical drive letter and right click on it. Choose eject.  

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Question: CD tray

The CD tray on my Dell Dimension 4100 has quit working. When I restart, it sometimes will open and will not close. I pushed it closed and now it will not open. I am running Windows XP home edition.

Any help will be greatly appreciated.

Answer:CD tray

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Question: Windows tray

Am having this problem with my tray. I am using Win 8.1, I.E.11. The problem is that ,often, when I have to click on a program. I need to get to the bottom to click so to as to isnstall., etc. The tray is set to hidden , yet often will not minimize and freezes, I often have to minimize the program to be able to click. Very annoying. Any ideas? Thanks.

Answer:Windows tray

 It sounds like you're using the Metro (Modern) mode IE.  I always use the one on the desktop, but even then I prefer the Firefox and Chrome browsers.  IE is simply buggy.  In addition I install Classic Shell from which gives me back the start menu and the look and feel of Windows 7.  Having done this I've had no problems with Windows 8 (now 8.1 with Update 1).  I found all that Metro stuff buggy, clumsy and lacking in many ways FWIW.  YMMV.
Good luck.

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Question: Add to System Tray

This is small I'm sure, but I have exhausted my search to find how to add a program to the "System Tray" in XP. I've tried msconfig and don't find a box for the program on my start up tab. Thanks

Answer:Add to System Tray

What is the program in question? There is a program out there that allows you to minimize to System Tray, and someone should remember, just give them a bit to reply as to what the program is.

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I had two CD-ROM units. The one on top (set up as Master) opens and closes intermittently. It happens 2 to 10 times a day. I ran Ad-aware and Spybot as well as my antivirus TREND MICRO. Found no virus and some spyware. I check for startup programs, found nothing out of the ordinary. Check for processes, and I think it looks normal, no weird processes running. I even took the unit out (CD Burner) and left the other one in, which I changed to Cable Select and connected to the connector at the end of the IDEI cable (Where the CD Burner was).

Now this unit opens and closes.
Any suggestion?

Answer:CD Tray opens by itself

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Question: No printer tray

Hi all...does any one know why I cant see my tray 2 on my printer. Can print from tray 1 but tray 2 comes up as being uninstalled. Even though its so blatantly there.

Answer:No printer tray

What brand / model of printer is this?

But answering blind I would say the sensor is dirty or broken, I would suggest cleaning any metal contacts on the tray with rubbing alcohol and check and see if any plastic "nubs" (for lack of a better word) are missing as sometimes the tray is detected by a plastic bump that pushes on the switch inside. If it breaks your printer thinks its not there.

Good Luck

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Question: Tray Starter

Tray Starter not working/Instant Write Control Center stopped working

Help! Vista Home Premium

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For example, I am not familiar with the meaning of the hamburger/tablet with lines icon, or the arrow above the cellular or wifi icons. I can't seem to find the meaning anywhere...?

Answer:What do the new tray icons mean in wp8.1?

I think the hamburger you're referring to means that there is a new notification in the action center and that the arrows indicate that the phone is actively transmitting or receiving data over the cellular or wifi network at that moment

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Question: CD Rom Tray Virus?

My CD Rom Tray keeps popping in and out and then an autoplay window with a flashlight and search bar comes up and I don't know why. The tray keeps going in and out as if possessed by something. Can someone help me? Is this a virus Norton doesn't see. I scan and scan and it keeps happening.???!?!?!?!?

Answer:CD Rom Tray Virus?

There are gag programs out there that'd do this. Not sure if this is the case here though.
May try an online virus scanner or post a HijackThis log... hth

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Question: Can't find CD tray


Because of a problem I had to restore my Windows. The rstoration went ok except now I only have 1 CD tray showing up. I have "F" but I can't fing "G".

How do I restore my 2nd tray "G"?


Answer:Can't find CD tray

How many CD drives ( what you call trays) do you have? I assume two from your question and before they were listed as Drives "F" and "G". Right so far?
Did your restoration only involve Windows or did you do any hardware work or changes?

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The tray has been innocently "jerked" out of the CD-Rom. I say innocent because she is only three years old.

What is the method/secret/procedure for replacing it so that the CDR will work??

Thank you.


Answer:Tray problem with CD-Rom...

you will probably have to replace it. It operates a gear which tells the computer when it is closed and ready to use(read). I have never known anyone to get the tray back right.

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Question: System Tray

For some reason the behavior drop down box, show, hide and hide when inactive in the customize notification box is not working. The behavior will only show "hide when inactive" I can't change the behavior to anything else. Any thoughts on this problem? I have tried checking and unchecking the hide inactive icon box in taskbar and start menu properties, restoring defauts.

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Question: Empty Tray!

I recently installed the foll progs on my comp(I run Windows XP Home edition):

-Norton Antivirus 2003.
-ACDSee 6 PowerPack.
-AdAware 6 Pro.
-WinZip 8.1.
-MS Office Pro 2003.

I have noticed a curious problem. When I right-click on Explorer(any file), it takes a very long time to show the menu. Also, the Sound/Volume icon in the Program tray is always missing.

I thought this was a result of installing the above programs. But how do I set right the problem. Startup takes awfully long.

Answer:Empty Tray!

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Question: System tray

Answer:System tray

After reformatting my hard drive i notice that System Tray no longer appears in my Close Programme Box.Everything appears to work ok.does anyone have any comments?

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Question: tray : delete ?

how do i permanently deletel tasks/programs from the start-up tray, ie, the programs that start-up automatically when xp starts-up, lower right, bottom of screen ? thanks

Answer:tray : delete ?


one way is to go to run type in msconfig and on the startup tap you can choose what starts up.

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I downloaded Tweak UI for Windows XP, in an attempt to get rid of those annoying pop up balloons. Shortly after that, I noticed my system tray was missing. Is there a way to turn it back on? I tried the task bar settings, but the customize button was inactive.

Answer:Have you seen my system tray?

Is it a bird? is it a plane?


This is a case for System Restore

Let us know if you need help using this facility.

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Question: System tray

I'm running Windows XP and the Firefox browser. My question is (this may sound dumb)but how do you remove programs from the system tray? I have a dell notebook and I want to free up some system resources. please help!

Answer:System tray

   Uninstall them.  Go to Control Panel, Add or Remove Programs, and uninstall them.  Now, I hope you're not going to uninstall important programs such as firewall and anti-virus.  I also suggest you use Task Manager to see how many processes you have running at various times and whether any of them are obviously hogging CPU resources.  Have you experienced some degradation in performance?  Are you currently using some spyware removal tools to keep your system clean?  Ever used CCleaner?  Do you ever defragment your hard drive? 

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Hi, I'm running winxp home on a hp pavilion 7935. The other night I developed a problem with the cd-tray,everytime it closes, it immediately opens back up. Can someone direct me to where the eject button is on my computer,cause I push the tray close. I know there's another way. Any ideas on the problem,please let me know.


Answer:problem with cd-tray

Hello Coach,

The eject button is the little teeny button underneath the CD tray. Usually, it has a square and a little triangle on it.

Does that work?

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Question: WL TRAY problem

I hope you can help, being older and daft

I was the laptop and a small pop up said, wltray disabled OK, I clicked on it to remove it, now I dont have wifi, I downloaded the lastest driver for my Dell 1300 laptop, I now have the wifi saying connected, good stengh , but when I clcik on the net, nothing

i have no problem with wired connection

your help please


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I am using XP wiht 1 G ram. REcently reformatted hard drive to get rid of a virus. When I boot up I keep getting message "Trying to install Tray App and then asks for disc 1 .  How do I complete this task and get rid of this problem.  I used my HP recovery discs to reinstall and don't have any separate XP install discs/??

Answer:installing tray app

What's the complete error message ? ?What tray app ?

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