Computer Support Forum

Get data from crashed/non booting installation

Question: Get data from crashed/non booting installation

Hi everybody,
I'm new to this forum and tried to find the answer for my problem.
I have a Windows 10 pro computer which booted from ssd and have 2 oldskool disc's in software raid for programfiles. I tried to run the KB4041676 update but for some reason it failed. After the failed update, the computer did not wanted to boot anymore because it couldn't find the boot devices. (Inaccessible boot device error)
After fiddeling around for a couple of days to get it going again I gave up and made a partition copy of the old install to another oldskool drive (hoping I could pull user profile and settings from it programs installed.)
Once I was done with the partition copy, I removed the disc with the copy and did a full clean install of the latest windows 10 (1709?) and updated it. The 2 disc's in raid a working perfectly once mounted.
I made a new user (to be sure it does not give any conflict) and the computer runs fine.
Now is my question, is it possible to extract/transfer the user folder and settings from the old install? (Partition copy) to the fresh install? I had a lot of programs installed like office, Adobe and much more and the biggest part of those installed programs are on the 2 disc raid as that is untouched.
Who can help me out so I do not have to reinstall all of them.
I would also like to "import" the old user folder/profile from the old install.
Kind regards,
Ralph

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Preferred Solution: Get data from crashed/non booting installation

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Get data from crashed/non booting installation

PCmover is the ONLY software that automatically transfers, restores, and upgrades all selected files, folders, settings, user profiles, and even applications. The professional version can rescue hard drive contents from non-working PC.

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When booting, my Acer 5920 decided enough was enough

Atstartup it automatically prompts "Error recovery for Windows" with only 2 choices
->Start Startup Repair Tool (recommended)
->Start Windows as Normal

-When trying to start normal, it goes to a blue screen telling me that Windows have found an error and it will shut down to avoid "destruction"

-Trying Startup Repair Tool gives me 5 choices
->Startup repair (Startup repair cannot repair this computer automatically)
#Details
Problem event name: Startup Repair V2
Problem Signature 01: System Disk
02: 6.0.6000.16386.0.0.0.0
03: 0
04: 65537
05: Unknown
06: Corrupt Volume
07: 0
08: 1
09: Chkdsk
10: 31
OS version: 6.0.6000.2.0.0.256.1
Local ID: 1033

->System restore
#To perform an offline system restore you must specify which win installation you would like to restore. For example, if the installation located in "C:\Windows" should be restored, enter the following command: "rstrui.exe /OFFLINE:C:\Windows"

->Windows complete PC restore
#An internal error occured. The file directory is not a reparse point (0x80071126)

->Windows memory diagnostic tool
# Came up with nothing when I tried it

->Command prompt
#Tried a few commands with the following results (Starts with X: )
C: = The file or directory is corrupted and unreadable
D: = The file or directory is corrupted and unreadable
rstrui... -> "The system restore wizard is already running. This program will n... Read more

Answer:PC crashed when booting

Hi,

Your screenshot is very hard to read as it is small.

It looks like when attached through the external Windows is not seeing the partitions as being formatted and sees them as RAW. This is a common error with external enclosures.

If you put the HD back in the original computer and get to the command prompt X: can you try chkdsk /r C: and/or chkdsk /r D: commands to see if they will run?
 

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I haven't had any more problems with turning the computer off, but just today I had a problem turning it on. I loaded the computer up like normal, but then there was a weird "rrrrrrr" sound, I saw a BSOD on the screen, and it rebooted. Here's the crash error report:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: C:\symbols;C:\symbols\ntkrnlmp.pdb
Executable search path is:
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrnlmp.exe -
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`07451000 PsLoadedModuleList = 0xfffff800`0768ee50
Debug session time: Wed Aug 18 09:07:11.619 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:20.586
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrnlmp.exe -
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
PEB is paged out (Peb.Ldr = 000007ff`fffd8018). Type ".hh dbgerr001" for details
Loading unloaded module list
....
**********************************************************... Read more

Answer:Computer crashed while booting up

Uninstall keyscrambler... first, then if you continue to experience BSOD let us know, but keyscrambler is blamed for this crash...

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Hi. I was doing routine maintenance on my laptop, running error checking on my secondary partition d: and I saw that it was gonna take a while so I stopped it.

After I stopped I see that D: is not visible, I decided to restart in the hopes that I'd see it after it restarts, but the laptop wont boot into windows 7. shows a blank screen.

OS: Windows 7.
Partitions: Two, C & D. c is primary partition where windows 7 is installed.

Before the crash. I defragmented c and d drive. ran disk error with the option of recovering bad sectors on c:, after it completed I ran disk error check on D: but stopped midway because it was taking too long. After I stopped disk error checking D: went inaccessible. I restarted the computer to make D: visible but the computer wont boot into windows 7.

Thanks in advance.
 

Answer:Solved: Laptop crashed. Not booting.

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I have a Toshiba laptop with Windows 7 and I am using Kaspersky for protection. Last night it gave me an error (I can't remember what it said) and then when I went to reboot the computer it got as far as showing the toolbar at the bottom with the start button. Once it reached that state it stopped and just showed the hourglass. Does anyone have any suggestions or ideas? Or, is the computer dead and I need to try to find someplace that can fix the hard drive?

Answer:How can I recover a laptop that crashed when booting up

Work through these Troubleshooting Steps for Windows 7

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Inspiron 5520 is crashed and not booting up with Windows 10
Hi Friends,
My Inspiron 5520 is not booting up with Windows 10. When starting it is showing Dell logo and it progresses.. I can see right bottom the options Like F2 SETUP,F12 BOOT OPTIONS.
But nothing happening after this..I am getting a black blue mix screen with cursor is blinking with circult (windows processing sign). If I kept on system - once in a whiel its blinks with / black screen nothing loading. Sometimes its showing a Square of blur colors in middle of the screen but doing nothing.
I have not manually upgraded from Win 8 to 10 - it was a recommendation from Dell online support. And ran a check whether my machine meet necessary pre-requisites to upgrade Win 10. After checking and passing only I agreed to upgrade to 10 and have been using this for last about 5 months without any issues.
It suddenly facing this issue - If I kept remain open the laptop though its not loading.. but seems backend processor is still running and trying load something but not coming up. Some time its showing blank screen, flickering with thinking circle with mouse icon shows and white background.
BTW the last working session was turned off by force shutdown. I am suspecting it might have crashed due to the force shutdown.
I Tried multiple times to check BIOS and F2 Setup or F12 with diagnosing but nothing worked.
I have successfully completed - Dell Pre-boot System Diagnostics without any issues - all tests passed but still its no... Read more

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my laptop fell down and the hdd was crashed. I change it with new hdd. I want to install the same OS so i need the windows product key to install it in the same laptop but new hdd. Where can i get that or is this possible..

Answer:Crashed HDD and OS installation

You have two options now:

1/ to install original recovery image from created recovery media (USB or DVD). Have you created one? If you don’t have it you can order it. For recovery installation you don’t need product key

2/ to install OS using Microsoft installation disc. This has nothing to do with Toshiba and product key that you got for recovery image (original OS version that you got with your notebook). In this case you must buy it and pay license for this OS version

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Help!

XP locked up tonight and I had to do a hard power off. When I attempted to re-boot, I now get a system error C000012 Registry File Failure. It then goes on to say it dumped the physical memory and to contact tech support, because you don't have a prayer of chance of fixing this. Okay, the last part was my wording. When I shut down and turned it on again, I'm now getting a Unmountable_boot_volume error. It goes on to say it is stopping the boot process so I don't do any damage.

When I called Dell, they tell me that the drive MUST be reformatted and there is no way to save the data. They also said any data recovery attempt would be futile. Of course, I haven't backed up in a while, so I am in a panic -- data files that cannot be replaced.

I just can't believe that this data can't be restored. Any help would be greatly appreciated!
 

Answer:XP Crashed... How can I recover data?

it depends on what drives are installed on your pc. if you have 2 hard drives or a cd burner you can use a knoppix linux cd.
 

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My HDD crashed andran some software on it, and said it recovered X amount of data. I had tons of pictures on there. Now, there is a folder that says jpeg, andall of the files in it say jpeg,but each thumb is huge in size. I am assuming that one of these thumbs that looks like it would be a singe pic is a folder? Since one picture isn't 870mb. when I try to open it says not supported etc. Is it raw data? Is there any way to convert/recover this to its original state? Other folders were .gho .filo etc

Answer:HDD crashed, recovered raw data I think?

Which software did you use? .gho is the file extension for Symantec 'Ghost' system image files.........

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hi friends,Today I was surfing web on the Idea Pad z570 with my charger plugged in and suddenly the Laptop just turned off. So I tried turning it on but it won't, not even the LEDs blinking that includes the LEDs sitting just next to typing keys and also the LEDs in front of the system below keyboard. I tried booting up again after removing battery by AC charger but it doesn't turn on.I tried the method i read in the forum, to hold Power button for 30-40 seconds and then tried turning on, still doesn't work. I seriously need some advice what to do now?Any help would be much appriciated.Thanks

Answer:IdeaPad z570 crashed suddenly and not booting up. Dead now :-(

Hi
 
Welcome to the community.
 
As per your concern unable to boot the system, I would suggest you to please perform the following steps.
 
1. Please remove the power cable as well as battery.
2. Now press the power button for 20 seconds.
3. Re-fix the battery and then plug-in power adapter.
 
Now check the display appears, if the issue still persists then it needs a personal assistance of the service technician.
 
Regards,
Sameer





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I have first been getting these problems when I downloaded Comodo IS Pro. Apparently when I approached them for help,the technician did not reply to me after telling me to install.

Thus I did a system restore and the computer could load in normal mode(however the screen,etc loaded slow like hell.)

Yesterday, I downloaded comodo firewall and something familiar appeared

From Problem Reports and solution, these are the service that crashed:

4X svchost.exe
1X lsm.exe
1X sandboxie.exe
1X wininit.exe

But guard32.dll from comodo is the module causing it according to Problem Reports and Solution, but anyone knows why and how to solve it?

Answer:Svchost crashed, windows start up crashed, local session manager crashed

Have you tried uninstalling Commodo to see if it is causing the problem?

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hi
last days due to humidity i lost my mainboard and now having a new CPU.

i attached my old HD as there was an additional port on the board and transferred old files to new HD
Old HD had windows XP installation.
Due to some reason i formatted XP (only installation drive) on old HD (h:\) and it has done successfully

But the problem is it has changed the mbr of windows 7 installation, the PC starts with 2 HDs only.
Nothing happend to the files in win 7 installation drive (C:\). But i need to boot the win 7.

Files from the old HD (a win XP installed) are transferred it doesn't matter what happens to it.
so can some one help me to recover the windows 7 installation, i don't have any backup image i have only installation disk.

Answer:windows 7 installation crashed

Hello niharthekadi. Welcome to Windows 7 Forums.

Can I suggest you run a startup repair? This tutorial shows you how and it is advisable to run the repair three times.

Startup Repair

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hi
last days due to humidity i lost my mainboard and now having a new CPU.

i attached my old HD as there was an additional port on the board and transferred old files to new HD
Old HD had windows XP installation.
Due to some reason i formatted XP (only installation drive) on old HD (h:) and it has done successfully

But the problem is it has changed the mbr of windows 7 installation, the PC starts with 2 HDs only.
Nothing happend to the files in win 7 installation drive (C:\). But i need to boot the win 7.

Files from the old HD (a win XP installed) are transferred it doesn't matter what happens to it.
so can some one help me to recover the windows 7 installation, i don't have any backup image i have only installation disk.

Answer:windows 7 installation crashed

Hi and welcome to TSF have you tried running a repair or possibly this EasyBCD Documentation Home - EasyBCD - NeoSmart Technologies Wiki

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hi, my Laptop had issues with Bios errors, and came to the conclusion that the bios had corrupted.
So i downloaded the Updated bios (intended for my exact machine). However, the Laptop Crashed whilst the new bios were installing, now when i start the computer i just get the noise like the computer has started, and eventually the fan comes on, But that's it!
The floppy drive and the CD-Rom drive do not initiate and neither does the HDD.
is this terminal or can it be rescued?
 

Answer:Bios Installation CRASHED!!

Sadly it's often terminal on a laptop. The BIOS chip is often soldered in and you cannot then get to it to replace it with another from the manufacturer.

BIOS flash failures seem to be as high as 3 - 5% so it's always a risky activity.

A good primer on this is here:
http://www.orphanlaptops.com/bios.htm
 

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I will explain this quickly as I know this is a known problem. I tried doing a clean reinstall because of crashes, but my computer crashed during the process. I try to load the installation back but I see no screen that says, "press any button to start installation." All I get are five options, boot in safe mode, boot with prompt, boot normally, etc. People have said to change settings in the BIOS but can you tell me what I need to change? Please if there is a way to solve this, post below of some warning that may happen if I change anything. My uncle told me doing things in BIOS can sometimes mess your computer up even more if something is done incorrectly, so please. The BIOS I have is a Phoenix Award BIOS. I am running Windows 7 Home Premium 64. Thank you.

Answer:Windows 7 Crashed during installation

Not trying to rush or anything, but any help on this would be thankful.

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Hi & thanks for taking the time to read.My daughter's Sony Vaio has finally given up the ghost and died. I have taken the HDD from the laptop and placed it into my external (laptop) drive to allow me to recover the data, however she kept her files password protected (but never bothered to back the data up - in spite of my constant whining).When I try to copy the folders I get the message "Access is denied". I have the password but don't know when or where to use it as there seems to be no option for entering it.Can anyone advise me on how I can move the data from the UBS caddy to a PC HDD, please?

Answer:How can I access data from crashed laptop?

click here

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Only till last night this happened. I was going through my files on my data cd's and making file lists using Winamp, i've been done this before till i lost the file and now doing it again, until windows exploror crashed. Now everytime i try to access a disk it happens, any data disk, it aint the disk. A message appears "an error has occured" bla bla so windows exploror crashes. Sometimes even the whole desktop freezes too. Weird.

Plus i have scanned for registry errors and spyware. So non of them.

The files DO play in Windows media player also.

Thanks in advance.

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Is it possible to get Win 7 installed instead? I really don't think my PC can handle win 10 since it crashes with just IE. Not that I use IE, this is a shared pc.I even made a reddit thread about it https://www.reddit.com/r/windows/comments/4dw856/_/ but that was a day before my pc crashed.

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My friend's computer crashed recently on which she had two years worth of family photos (not backed up and no hard copies). Many of the photos were of her son since birth. Two people (one of whom works for Barclays Disaster Recovery) have told her that all the information on the hard disk has been lost. Is it worth pursuing this any further? Apparently before it happened she says the computer was running at snail's pace taking an hour to print an A4 sheet of paper! She thinks the last message she had was 'Reboot necessary'.

Answer:Computer crashed - all data lost!

Do you know if this person from " barclays disaster recovery " inspected the hard drive or placed it in to another machine?You see the standard way to access data off a damaged hard drive is to place it in another machine as a slave drive ( this stops the damaged hard drive having to load windows ). If the slave drive is readable, then just transferring all the important data over to the host hard drive ( the hard drive on the good machine ). This can be then either burned to disks e.g. dvd's or can be transfered to a known good hard drive.

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My WD Raptor HD has my OS on it. It won't boot up, appears to be seriously hosed. I installed the OS on my second HD, made it the boot drive. While both OS show up in the bios the crashed drive does not show up when I boot up in the other HD. Is there any software I can get to recover the data from the crashed drive? My OS is Windows 7.

Answer:WD Raptor HD crashed, need to recover data.

only post the same problem once

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Hello all.

A friends laptop stopped booting, for reasons unknown. He had some important information on the HD and I'm hoping I can get at it.

I bought an enclosure that fits the HD, I'm able to connect it to another computer via USB cable. I figured it would be as simple as that, however it appears to not be the case.

When it comes to connecting the enclosure to my working computer, It's not showing up on my computer, also the red led on the enclosure, which apparently means accessing HD stays red and never goes to the Green light which means ready.

Could this signal that the HD itself is broken? and if so is there something that can be done to access it outside of this? or could it be that the enclosure itself is faulty?

Thanks in advance to anyone who can offer some insight.
 

Answer:Retrieving Data from a crashed laptop HD.

Do you hear the motor in the hard drive spinning up? Any loud clicks? If no sounds at all, it's probably shot. A working drive should give a faint whirring sound as the motor spins the platters inside.. Loud clicking isn't good either. Try leaving the cover off the enclosure (if possible) and give a listen.

Sam
 

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Hello,

Yesterday I got the blue screen of death on my Gateway laptop. I tried every option such as booting to safe mode, last good configuration...etc to get windows to boot but no luck...once I get the windows xp logo it changes to blue death screen.

I purchased a laptop hard drive enclosure and pluged the laptop hard drive into it. Next I attached the hard drive enclosure via USB to my desktop but good not read the data on the hard drive. The laptop has a Recovery Partition and Operating System Partition. I am able to both partitions as drive letter "f" and "g" for example, with drive "f" being the Recovery partition and drive "g" the operating system. When I click on the drive "g" the system locks up and I have to unplug the hard drive enclosure and start over again with no luck.

At this time I only interested in recovering the data on the hard drive. Is there any way that I can get the data off the hard drive? Can I use norton ghost to clone the hard drive and see if I can get data from it or is there any application that will allow me to pull data from the hard drive?

Thanks for your assistance...
b
 

Answer:Windows XP crashed -Recover Data

Can you right click on G and get to the Propeties dialog? If so, try running the Error-checking tool (but do NOT tell it to fix errors).
 

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Hi

My windows 8 machine crashed. I was able to pull out hardrive and look at all the data. I can find everything but my thunderbird e-mail contacts and e-mail folders.

Can anyone help to find them? My hard drive has the following folders:

Program files
Program files (x86)
Users
windows
Perf logs
Intel
esupport
Asus vibe data

i've looked in all the folders for application data, but can't find anything.

Thank you

Answer:Looking for Thunderbird app data from windows 8 crashed la

You may have to change your folder options to "view hidden files and folders" (not sure because it is now an external drive; yes?). Anyway, see image for path to information. Good luck. (Hope this helps you):

Attachment 24644

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my computer crashed and all is gone. all data drivers, system settings all of it i need to reset it to factory.

Answer:my computer crashed all data is gone even my drivers.

If you want, you certainly can reset it to factory shipped condition through a factory restore, BUT what makes you so sure that everything is really gone? Before you do a factory restore there MIGHT be a way to recover all or part of your files, but after, they will truly be gone. To do a Factory Restore you just need to hit a key or combination of keys during start up (see your online manual for details) to access your recovery console and begin it.If you give us more details on what originally happened, what you already have tried, your results, any recent history of other problems, and system details, we might be able to help further.You have to be a little bit crazy to keep you from going insane.

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Hi I have an Advent 7102 and it crashed on me last night. I am having to order recovery disks from "the tech guys" (37.50!!!) but before I do anything I need to know what will happen to the data on my laptop. I presume that it will be lost unless I try to retrieve it now in some way.Can anyone help? pc world want 99 to do it!!

Answer:Retrieving data from a crashed laptop

If you can get a copy of linux (eg Ubuntu) on a cd-rom you can run it from the cd. This then gives you access to your hard disc and you can (hopefully) recover any of the data you have on it. On my old machine Ubuntu supports USB stick so straightforward to copy data off.click hereSelect desktop version. Copy ISO file to CD-ROM.

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I have a Maxtor 60g drive that appears to have failed, not physically though. I am using a W95 machine for testing (could be my first mistake) with EZ drive installed in the bios which should allow it to see drives larger than 2 gig. I first used a W98 FDISK bootdisk and FDISK/mbr command to fix the boot record that I believe was corrupted and then ran the EZ Drive boot disk utility to test the drive. It says all is okay! Now when I install the drive as a slave drive my bios sees only 8gigs instead of the full amount. I tried to manually input the drive data into the bios but the figures don't generate the correct size of the drive. Could this be because of the W95 system? Also, assuming that the data on the drive is still intact, what utility could I purchase to retrieve it without the convience of a boot record for reference? :bounce:
 

Answer:How do I retrieve data from crashed harddrive?

I would add a pci ide card and retrieve the data that way, unless I could slave the drive in another sys and burn a cd or dvd.
 

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Hey all ... I need to recover data from a crashed HD. What can I try to get it off. I noticed that it wasn't mounting if I would leave windows and log back in later. I was [planning on moving the data but of course now XP doesn't see it at all ... ran a CHKDSK on it during boot up and then it showed. But when I went to access the data it wouldn't let me. Rebooted and now it doesn't show up.

Suggestons and guidance needed!
 

Answer:Recover Data From Crashed HardDrive

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My Sony Vaio had a file missing hal.dll file. A computer guy tried to use a boot disc to get the file and cant. Says my hard drives have crashed. And he cant do anythng because its a raid system and 2 hard drives.

suggested i call someone to remove the data. its not backed up!!!

Suggestions on where to send to remove my data?

Sunshine50
 

Answer:Getting data from crashed hard drive?

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A friend of mine got a bunch of viruses which allegedly made her computer not boot to the desktop. To fix this a friend of hers started a new XP install. The disk he used was on her desk. It seems to be an unattended burned copy of XP with SP3. When I boot her computer it asks for me to insert the disk to continue the install.

I asked her friend whether he selected the option to format first and he said he's sure that he selected "no".

She wants me to help her recover her Quicken data before wiping any data. She said she knows of a shop that offered to attempt to recover this data for $100. She wants me to attempt to do it myself. Hence I am here to ask you good folks for your guidance.

Should I attempt this? If so, what software should I use. Also, should I complete this install and then try to recover the data or is there some sort of recovery software that will do this with a boot disk before it even gets to Windows or a continued Windows install?

Thanks in advance.

Answer:Data Recovery from Crashed XP System

Can always try booting off of a Linux LiveCD or putting the HDD into another computer and boot into your normal OS, then copy the data off of the drive from within Windows.

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Hi. The other day, the lights flickered, my computer tried to restart and would not. I got the error message
"missing kr corrupt:
\windows\system32\config\system"
I enstalled a new disk drive. I was wondering if you know of any way to extract files off of the "crashed" disk. I plugged it in and it recognizes that a storage device is connected as new hardware, but it does not show up on my computer and I cannot access it. If you know of a way to get information off of this drive, please let me know.
Thanks.

Answer:Extracting Data From A Crashed Drive

The first thing to know is that the more that you access the drive, the more chance there is for data to be destroyed. If the data is critical, then I'd suggest taking it to a data recovery service immediately.If it's not quite that critical (several hundred to several thousand dollars), then I'd suggest the trial of GetDataBack from http://www.runtime.org. It'll tell you if there's data that can be recovered from the drive (you'll have to pay to get the program to recover it).

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Hey guys.

Under the installation of Java 5.0 0_22 jdk + jre, my computer crashed (ran out of memory). After a reboot i try and install the program again since it crashed mid-way in the installation. But it says that the program is already installed.

I have tried and delete the program in the uninstall or change a program utility. But their i codent find it. I then removed the files manually and tried to install again. But still it says that the program is already installed. Is this due to some registration key that lurkes in the system?

How can i resolve my issue?
Thanks on advance.

Answer:Java 5.0 jdk crashed under installation. Now trouble

This will solve your problem Java.pdf

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i downloaded norted internet security 2007 after my previous norten internet security (2005 i think...?) expired.

The download process of Norton Internet Security 2007 and Norton SystemWorks Basic worked fine and i installed Norten internet security. After the installation i was prompted to restart my computer. Upon restart though the desktop screen flashes for a couple of seconds - not nearly long enough for programs to load - before i blue screen fills the screen saying that windows has been shut down to prevent any damage. The screen tells me to check my new installations etc and uninstall them and try again.

The only problem is, when i restart my computer this screen comes up every time so i cannot use my pc. The only way i can get on it is in safemode, and in safemode norton will not let me uninstall or access it in any way.

Can anybody help...?
 

Answer:Norton 2007 has crashed my pc after installation

Hi, jacmag

Try the removal tool from Symantec:

Please download and save SymNRT.exe to your desktop.
Close all programs and double click on the tool.
Follow the on-screen instructions.
Restart the computer if asked.
Then delete the SymNRT.exe tool from your desktop.
Open the Program Files folder on your local disk ( normally C: )
Find and delete the following folders (if present):
Norton AntiVirus
Norton Internet Security
Norton SystemWorks
Norton Personal Firewall
 

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I am in big trouble. I tried to upgrade my computer with the Vista Upgrade disc today but something went terribly wrong at the end. The upgrade was almost done when my computer suddenly restarted and gave me a "Windows is not functioning" message. It just kept on restarting and restarting for at least 30 minutes. I totally freaked up and didn't know what to do. I still don't know what to do and I'm totally freaking out! I can't access my old windows xp even though it gives me the option of choosing which windows to use when I start up the computer. I have the recovery discs but I'm at lost on what to do with them. Is this problem way too serious for me to handle and I should just ask a professional to help?
By the way, I am on a different computer right now. The one that I broke is almost completely inaccessible. It just keeps on restarting itself no matter which option I choose(safe mood, etc).

Answer:Windows Vista Installation Crashed

mine had a crash and would do nothing..i,m using xp on my main computer..

i put in the xp operating disc and chose repair..it tells you to log in as administrator..and then it waits for a command..type help and hit enter to get a list,,,
then you get to pick from a bunch of commands

i typed in: CHKDSK /R and hit enter..(it checks the disc for errors and repairs them)

it took a pretty long time doin whatever it does but when it was done,,i was back in business..

i,m definately no expert on this ,,,maybe someone better qualified can give you better advice ...
but that worked for me..

hope this helps ....

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Hi guys.
My mate had trouble with wayyyy too low fps in a game.
We decided to install win7 ultimate x64 on his laptop then.
We couldn't upgrade vista to it, so we chose the "custom install" option, where win7 gets installed separately and vista gets moved into a folder called windows.old.
We were almost done with the install and had just passed the time and network setup, suddenly a small window flashes with the text "windows failed to complete...." we couldnt see the rest and the laptop rebooted.
Then we got continually stuck on "press any key to boot from CD or DVD...".
Sometimes we get it to continue and it gets stuck on "Windows is loading files".
And 2 times it completed loading files and shut down instantly after.

Anyone got an idea of what we can do ?

I have his dxdiag here from before we did this:

------------------
System Information
------------------
Time of this report: 1/2/2012, 16:48:22
Machine name: KATBALLE-PC
Operating System: Windows Vista? Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.111025-0338)
Language: Danish (Regional Setting: Danish)
System Manufacturer: Acer
System Model: Aspire 7720
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Duo CPU T7500 @ 2.20GHz (2 CPUs), ~2.2GHz
Memory: 3070MB RAM
Page File: 1560MB used, 4777MB available
Windows Dir: C:\Windows
DirectX Version: Direct... Read more

Answer:Windows 7 crashed during installation, now we can't boot.

Hello Daniel, and welcome to Sevenforums!

To reinstall Windows, just follow this link here:
cleaninstall with an upgrade windows version

if you want to do a little extra to create that "perfect install", do this tutorial first:
SSD / HDD : Optimize for Windows Reinstallation

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i ws simply using my phone nd when i opened PHOTOS AND VIDEO LOCKER APP it showed get started....all my images and some videos were not shown...so how to get them recovered...or have i lost those ? ..plz rply asap ...its an very important data

Answer:suddenly some app crashed and very important data is lost

Originally Posted by Windows Central Question i ws simply using my phone nd when i opened PHOTOS AND VIDEO LOCKER APP it showed get started....all my images and some videos were not shown...so how to get them recovered...or have i lost those ? ..plz rply asap ...its an very important data you can use a file explorer app to check your local data or use a pc and connect with USB to check the photos on the phone
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

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i believe that there are companies out there whch can recover data from crashed hard drives.how do they do it ?are there any tools available to the average joe ?the data on this drive is not critical but i wolud just like to mess about with it a bit.

Answer:recovering data from an old crashed hard drive

does it function at all?IKf it does not then- no chanceIf it does run then tryclick here orPC Inspector.lots of it out there, but the drive has to be a runner.

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Okay not really very good at this but my laptop stopped working so I took hd out and connected it to anotherlaptop through usb lead it appears in my disk management (although it shows up grey instead of black or blue if that makes sense to anyone) but it wont show in my computer I have a load od family photos on this drive and would really love some help and will send out good karma to all who try to help me many thanks in advance
 

Answer:Trying to recover data from crashed hard drive

Hi techmichellenot. When you say it stopped working,is there anything on the screen when you power up, or any indication that the system passed it's POST procedure (Power On Self Test), usually indicated by a beep before Windows itself tries to boot up?. Any error messages seen?. Sounds like you put the drive in an external case that can connect via USB. If there is indeed a problem with the disk drive and it's not a physical problem with the drive (maybe a corrupted Windows boot file,etc),your system may have a Recovery procedure that will reinstall your OS without erasing your data files (called a non destructive OS reinstall) as opposed to a destructive which erases everything and reinstalls the OS. I would check your documentation to see if your laptop has such a procedure.
 

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Is it possible to recover files from a crshed system,say I had to install a new windows x/p would it be possible to recover files from the computer that I had on or would I have lost them..

I understand you can get programs to recover dat from the recycle bin but not sure about whae you have had to put a new operating system on.
 

Answer:Recovering Data Files From A Crashed System

If you installed the OS on the same Hard Drive, then any attempt at recovery is likely to fail, as most of the files have probably been written over in the formatting process.
If you have another Computer, you could run the problem Hard Drive as a slave and then you would have an excellent chance of recovery, providing the Hard Drive is working.
 

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Hi all, hope I can find some help, though Im not sure Im in the right forum. Im running Windows XP on a Compaq Presario. Was browsing the internet yesterday when my screen went black and the system rebooted. Error msg- Windows cannot start/ boot time error (something to that effect), tried to restart and got "sys32\hal.dll" is missing or corrupt" Fine, dealt with that n anther computer not too log ago. Went to do a repair from the OS disk, but it's not showing that drive in order for me to choose it to repair. I booted on an older drive (original "C" drive, intact OS, still operable just bogged down with programs, so I installed new HD with XP about a year ago), opened "My Computer" to look at the "E" drive (new drive) and it said the drive needed formatting (which I didnt do, my heart dropped thinking all those files are now lost). Im hoping I can recover files from it, but in order to do that I need to get on some kind of forum to ask how. My old drive is just to slow to maneuver enough to make any repairs from there, so I added another HD ("F") and a clean XP install. Problem here is that it doesnt see my nVidia nForce networking adapter so I cant connect to my home network or the internet. Ive tried getting the drivers from the internet, but all Ive found redirect me to the nVidia website which then says I have the most up to date drivers already (because Im accessing it from the original C drive).
Ok, so any... Read more

Answer:HD crashed, new drive cant connect/and how to recover data?

I get drivers...from either the website of the system manufacturer or that of the motherboard manufacturer, depending on whether the system is custom-built or store-bought.Any drivers which are downloadable can be burned to CD...and then used on a different system. I've never seen drivers which are not downloadable at a website existing (in part) for that purpose.As for data recovery...you might try Recuva - Undelete, Unerase, File Recovery - Home - http://www.recuva.com/.Louis

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Hello Guru's,
My systemwas suddenly crashed and I askedone of my company person to helpme in recovering the data on my hard drive and he said that his system is not registering(recognising) my hard drive due to which is he unable to restore the data. he suggested to contact one strore who will chargefrom 2000 to 5000 $ and I don't have that much money to recover my valueble data.
Please help me by telling how to recover my data on my hard drive.

Thanks in Advance.

Regards
Bobby
 

Answer:Want to recover data from crashed hard drive

Hi Bobby and welcome to TSG.

If the hard drive is not getting detected by the computer BIOS at power up, then it is probably beyond any kind of inexpensive do-it-yourself solution.

If the hard drive is detected by the BIOS but Windows cannot access it, you may have a possibility of recovering all or some of its contents. You connect it as a slave drive in a working computer and then use commercial recovery software. Some recovery software that you can download has a free test mode that will test the drive's contents and gives you a report of what it can recover. You then have to pay for the program before it will actually recover the data.

You say your data is valuable but do not want to spend $2000 to get it back. How much are you willing to spend?
 

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Hello - I have a laptop that crashed over the weekend. I need to do a restore on the computer but before I do I need to get the documents and pictures off of the drive. I've taken the drive out of the laptop and plugged it into my Windows 7 desktop using an external USB bay. I hear the computer detect the drive but it will never show up as a drive. If I look in Computer Management it shows up in there. Can anyone tell me the best way to get the data off please? Thank you

Answer:Windows 8 computer crashed - Trying to get user data off o

The quickest and easiest way I can tell you that would work, would be to use Hiren's Boot CD, the link is below. You can boot to "Mini-XP" and it will give you a full Explorer that you can use to move files off the drive to a safe place, just connect a USB drive to the system and you can copy all of your important Data to the external drive.

You probably could also use WinPE or WinRE, I am not sure if those have a working File Explorer.

The only other thing you could do would be to take the drive out and stick it into another system where you can copy the files off.

There may also be a version of Linux that can mount NTFS volumes so you can move files that way, if someone has a link to an easy Linux that can be used like that please post it.

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Hi all,
Where/What software is the best for recovering data from a crashed hard drive. The drive that crashed was running Win98, but I've got WinXP machines that I can slap that drive into. I don't know much more than that because I have not had a chance to get my hands on the crashed drive, but the data is super important.

Thanks In Advance!!

Jason
 

Answer:Recover Crashed Hard Drive Data???

Well it depends on what went wrong with it. IF the drive is totally dead - ie does not spin up then there is no software to recover the data - you would need to replace the circuit board or electronics in the drive. If the heads are continually crashing then the same thing goes. If it just has bad sectors or Windows is messed up then you may be able to just copy the data off or use Spinrite.

There are companies that recover data from dead hard drives but they can charge from several hundred to several thousand for recover. This is where backing up your data comes in - it avoids these problems.
 

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Hello. I have an old desk top that has been in the closet for about 4 years now. It was working when I stashed it so I'm assuming it will fire up. I also have an old hard drive that I would like to attempt to get data from. I believe it crashed and I pulled it and stashed it too. The situation is that I gave away the old bulky monitor to that desktop and do not have another. I currently only use laptops.

Can I connect my laptop to the desktop with a network cat5 cable and try to retrieve the data from the crashed hard drive that way? Any help would be appreciated.

Thanks in advance

Answer:How to retrieve data from crashed hard drive

Get a HDD enclosure. Try and get data off that by way of USB.

Newegg.com - MASSCOOL UHB-360US Aluminum 3.5" USB 2.0 External Enclosure

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The C: drive crashed on my machine. Not completely but bad enough that I no longer trust it. This is an HP machine so it has the HP "flavor" of Windows 7 that does not allow a "repair' (like the retail copy does), only a re-install. But that is not my issue.

I used this as an excuse to install a new SSD and the RETAIL version of Windows 7 (using the original license key from HP; totally legal). I had previously used a borrowed screen adjustment tool to set the gamma data on this machine (I do a lot of photo work with Lightroom).
Is the gamma data stored in a file that can be copied from the old hard drive ?
I CAN boot the old hard drive, although I would not call it a "stable" system. Is there utility I can use to store the gamma data to a file that then can be copied and imported on to the new system drive (after a reboot and making it the C: drive)

Answer:Recovering gamma data from crashed drive

If its installed in a color profile (.icc) it used maybe. What program was it that changed the gamma, if you did it system wide then your display drivers may just let you do it without 3rd party help. Full model of the hp pc?

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I'm in desperate need of help here, myself not being a computer genius.

I was upgrading from Vista to W7 and left the laptop unattended from about Step 6 ( I believe.)

When I came back however, my laptop was powered down, as the power cable had came out. Now when I go to start up windows, It tells me the installation wasn't complete, and I need to restart and start the installation again.

The problem is I can't do this, because I can't get any further into windows than this.

What should/ can I do?

Answer:Windows 7 Installation Crashed After Power Loss

Hey,...

Go into your BIOS settings to change the start up options so that it boots from CD/DVD drive instead.

You should be able to start it again.

Only thing that may be a problem is that it MIGHT not let you do upgrade from there n may have to do clean install? If some-one else can confirm if that is the case or not?

Worth a try eh?

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Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: c0000218
BCP1: 8A688008
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini021711-01.dmp
C:\Users\TEMP\AppData\Local\Temp\WER-43406-0.sysdata.xml
C:\Users\TEMP\AppData\Local\Temp\WERBE2.tmp.version.txt
Read our privacy statement:
Microsoft Online Crash Analysis

Answer:Crashed duing installation of Macrium Reflect

Blue Screen of Death (BSOD) Posting Instructions

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I don't beleive I have that TV media thing. From my automatic updates, i got a prompt to update to service pack 2. I installed it and all and then told me to reboot, but when I reboot I get these errors:

(services.exe - Application error) The application failed to initialize properly (0xc0000005) click on OK to terminate the application.

(lsass.exe) The application failed to initialize properly (0xc0000005) click on OK to terminate the application.

I could not even turn it on with safe mode. I always got this message. I had to boot form cd, delete the c drive partition, and reinstall windows. I just want to know what the cause of this problem is, im not really sure wut the TV Media thing is.

Answer:XP Service Pack 2 installation crashed computer.

since you reformatted, is your computer fixed now? the problem could be a hardware driver and SP2 incompatibility. you can try search for the error and see what comes up. www.google.com

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Hi,

I have a Toshiba Satellite L635-12H. I had Windows 10 before and the video driver was somewhat fidgety. The resolution sometimes changed to a lower value after restarting, etc. Anyway, I installed Windows 7 afterwards and I installed the drivers and almost no programs at all (except firefox, teamviewer). And all of a sudden - I wasn't doing anything in particular - it crashed with bsod. I don't know what it might be related to. I suspect the video card, although there might be something wrong with the CPU cooling too. It does get rather hot and I did have it cleaned, because it would shut down on its own.

Answer:clean Windows 7 installation crashed with BSOD

Hi lethargos,

It looks like the Intel chipset drivers referenced an invalid memory address causing the crash.
Please check Toshiba for driver updates or reinstall the drivers.
I also suggest to check for BIOS updates.

Code:
0: kd> lmvm iaStorA
Browse full module list
start end module name
fffff880`0108f000 fffff880`01345000 iaStorA T (no symbols)
Loaded symbol image file: iaStorA.sys
Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
Image name: iaStorA.sys
Browse all global symbols functions data
Timestamp: Fri May 22 15:35:27 2015 (555F309F)
CheckSum: 000A999A
ImageSize: 002B6000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

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G'day All,
I'm having a hard drive problem. My hard drive crashed I've bought a new one have loaded up windows xp pro tried connected my old drive (making a clunking noise) as a slave drive and my computer just hangs at the XP pro openning window and does not advance. If I disconnect the slave win XP opens up correctly. I can't then connect when I'm in windows as it doesn't recognise that i've connected the drive.

I'm trying to recover some data on the old drive.

Any suggestions/help would be appreciated? thanks in advance.
 

Answer:Hard Drive problem - crashed and trying to recover data

the drive is falling apart right pieces sound like they have broken inside the drive am i understanding you correcty if this is so the drive inside is getting damaged but you can recover the info on it
it easier to take the hdd in to a comp store or teck and they will open up the hdd and take out the disk and put it in a machine that can read it and wala they can recover all info on the disk perviding it not to badly damaged already my cousin had this done when his apt was broken into when he was on holidays and his computer was burnt and smashed to hell he took in the drive i think it cost him like $30 dollors can. and all info was recovered from disk the easiest way
 

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hellowe experienced a power failure some days ago, our UPS was being serviced so did not take over during this power cut. when power returned one of our computers seemed to have been affected by the surges. it boots up just fine, gives options to either start in safe mode, normally or with the last known configuration. after selecting any 1 of these it shows the windows xp start up screen but then switches off and restarts. i tried booting from the windows xp installation cd to repair but got only the recovery option that requires command based instructions. now here is where it got even more troublesome...i left the computer for 5 minutes while it was booting from the cd, one of the workers may have gotten excited seeing the given options on screen and pressed enter to install windows xp, i came back to a screen that showed a freed up partition and of course no 1 owned up to pressing anything. anyway i connected this computers hard drive to another computer and managed to at least recover documents and folders. when i try to boot up the computer now, it goes to the windows xp startup screen, then it flashes for a couple of seconds...a blue screen with no errors on it, just a plain and clean blue screen, and then reboots.i am holding back on formatting the hard drive as we had very critical and licensed applications on this computer which would really hurt to lose...does anyone have a suggestion on how i can repair or recover these applications and their data or do i have to ... Read more

Answer:Recover data from crashed computer due to power surge

Try a system restore.Fix, Recover, Restore and Repair Windows XP When a PC/Computer Crashes or Fails to Boot - The Different Ways/Methods to Recover and Repair Windows XPhttp://www.pcbuyerbeware.co.uk/Reco...Windows XP System Restore Guidehttp://www.bleepingcomputer.com/tut...http://www.microsoft.com/windowsxp/...http://www.microsoft.com/windowsxp/...

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Problem:--- When I connect my external USB 3.0 Western digital hard disk to my system, system is hanged. Showing that some external source is added to the system( USB icon in Tray icon ) but not able to see in the system.

Device manager recognizes it as a USB device under Hard Disk, but disk management calls it unknown and not initialized.
No drive letter is shown under my computer. There is no Symptoms like any extra sound, or spinning down, it is showing normal behavior.

Goal: Try to recover my jpgs, doc, and txt files.
It had an NTFS partition and no special software was used to maintain the external hard drive, nor was an operating system installed on it. Just basic files.If it matters, My computer is a windows Vista Home Premium, Service Pack 2, 32 bit DELL laptop.
 

Answer:External hard drive crashed, How to recover data?

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Hi,

The other day our computer crashed, not sure why/how, though the tech guy we just paid to fix it said we could not access any of the old files cos they are all gone/corrupt and gave us a CD of what he could get...it was a few files that were basically nothing...though today using a demo of RestorerPro2000 v3 all old files seem to be there an accessible...family photos, uni assignments, all the rest are able to be previewed using the software, though it is a demo and will not restore them.

I am wondering if anyone can recommend some freeware that does as good a job as RestorerPRO as I am a student and just forked out $100 for this to be fixed, though it apparently wasn't, and the guy wants another $150 to go in and restore the files...but if restorer2000 pro can do it for $60, i'll just do that, but if there is a cheaper/free option...PLEASE let me know... my budget begs you!!

Thanks, any help will be greatly appreciated.

Shane
 

Answer:Data recovery help needed- drive crashed but files still there.

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I spent a lot of time trying to install Windows 10 on an Asus netbook. It got very deep in the installation and then it crashed, my computer reverted back to a previous version of Windows 10, meaning I wasted a lot of time for nothing.

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I have been experiencing the following crash with MSN:    Problem signature:  Problem Event Name:    BEX  Application Name:    msnmsgr.exe  Application Version:    14.0.8064.206  Application Timestamp:    498cf586  Fault Module Name:    BtwVdpCapFilter.dll_unloaded  Fault Module Version:    0.0.0.0  Fault Module Timestamp:    48a213b5  Exception Offset:    02ed11fe  Exception Code:    c0000005  Exception Data:    00000008  OS Version:    6.1.7127.2.0.0.256.1  Locale ID:    1033 finally, after I uninstall this application, MSN goes fine, without any more crash.  is anybody know how to fix it?

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Recently my HD crashed and I had to send it in to one of my friends tech crew who he worked with to get all the data back. Now I'm fine with this, however this is the first time this has happened to me and I'm wondering while they try and acquire the lost data will they be looking at my personal files?Reason being I have personal things like passwords and such that I obviously don't want a tech crew to see, it's only common sense you wouldn't let anybody know your password even your best mate. So yes, will they be looking at my files or does the recovery process do everything for them? I'm not quite sure how confidential data is managed to them.

Answer:Hard Drive Crashed & Techies Recover Data - Safe?

click here

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After upgrading to Windows 10, my computer didn't behave well. Then it simply died. Looks like the "port" where one plugs in the power supply fell apart, so it likely shorted out. (it went black and won't boot). Have replaced the defective port and power supply, as well as a new battery, yet nothing happens. I suspect it is "fried." Given it is a solid state hard drive, can I somehow recover my data from the hard drive?  Your help much appreciated!

Answer:Can I recover my data from a crashed hard drive (since it is solid state?)

Hello and welcome,
 
There shouldn't be any difference recovering data from an SSD compared to a HDD - depending on form factor.
 
If you'd tell us what model laptop you have someone can probably recommend an adapter (2.5" SATA, mSATA, m.2, etc to USB) that would let you access your files.
 
Z.

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Title explains it all I left my laptop on the coffee table,went outside to smoke and,when I came back in,the machine was just....."dead" Lots of stuff on there,I'd like to recover.What are my options ? The machine will not even boot

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Problem: I suspect my external hard drive is old/worn out.

Symptoms: Device manager recognizes it as a USB device under Hard Disk, but disk management calls it unknown and not initialized.
No drive letter is shown under my computer. When I plug in the hard drive I would hear it spinning up and than quickly down, than spinning up again and going back down until it finally just idles.

Goal: Try to recover my jpgs, doc, and txt files.

Specs: FantomDrives 500GB 3.5'' model number TFD500U16 (had it for about a year and a half now)
It had an NTFS partition and no special software was used to maintain the external hard drive, nor was an operating system installed on it. Just basic files.
if it matters, My computer is a windows Vista home basic on a acer aspire 3050 laptop.

How it happened: just before I left for work, i had things downloaded STRAIGHT to the hard drive. When I get home, it seems someone in the household unplugged everything to move the laptop. Since than the drive has crashed. However, even before this I noticed strange behavior like it would just stop being recognized as a hard drive in the middle of copying a 30GB file, but at that time it was on a mac so I assumed it may have just been operating system differences with the NTFS partition.

Self Attempts: I've tried the drive on multiple computers as well as on macs. No new drive appears.
I've also tried a program called TestDisk but the program only saw my internal hard drive and nothing el... Read more

Answer:External hard drive crashed, anyway data recovery program?

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Hi,So I have a Windows XP computer from Toshiba, that is 2 years old.  It has been freezing up and so I've been having to push the power button to restart it.  Except this last time when I did that, it restarted to a black screen, and the only thing I could see was the mouse pointer (and I could move it around).  I tried restarting it again several times after that, and Windows would give me 2 options, to start windows normally, or to start it from my last good configuration.  Neither of these work.  Even in the safe mode, it shows only a black screen with safe mode on the corners.  It boots up to the windows page, but does not get as far as the login page before going to the black screen.  Right now I am most concerned with getting my data off of the hard drive, since I have 60gb worth of stuff on it.  I looked up some articles that recommended moving the hard drive to another computer, but I don't know how to do that.  What should I do?  I was planning on using the recovery disk to format the drive anyways, since I just got a new Mac, but not before I got all my important data off!  So my question is, is there a way to get this data?  And how should I go about it, whether it be moving the hard drive or not. Please help!  And thanks a lot!

Answer:Computer crashed, boots only to a blank screen, is data recoverable?

Welcome to the CH forums.Quote from: kay_li13So I have a Windows XP computer from Toshiba, that is 2 years old.Quote from: kay_li13I looked up some articles that recommended moving the hard drive to another computer, but I don't know how to do that.So far we know you have a  Toshiba computer running Win.XP and that you do not know how to remove the hard drive.  We don't know whether you have a desktop computer, a laptop or a notebook and  we can't tell you how to remove the hard drive because the process is different for each one.Please read this and come back with the information.

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1. In C drive, from a certain user account with admin rights in xp, i encrypted a file located in 'my documents'.

2. Xp crashed with c000021a error. starts loading and crashes.

3. I installed a fresh copy of xp in drive D.

4. In startup options, both versions on xp in C and D are displayed. Upon choosing C, i get the same error as in (2).

5. From the fresh installation of xp, i am able to access C drive and all the files except the documents and settings folder of that user account(cos its password protected). But from ubuntu (which is also installed) , i can access that folder and can see the encrypted file in 'my documents' , but cannot copy it.

6. I thought i could repair xp in C, but the repair option is not being shown during installation. Also, installation cd is not able to detect the OS in C.

So im stuck like this.

I did not store any encryption key or certificate, unfortunately. But i do know the password for the user account from which the encryption was done, and the OS seems to be there in C, just not booting up.

Any fix?

Thank you
 

Answer:How to recover an excrypted file from a crashed installation of xp. Drive accessible

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I have the SATA wire and the hard drive hooked up but I am having trouble gaining access

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Hi everyone! New here and this is quite a nice site. My problem stems from my impatience. Have a HP Pavillion a6700f with Vista Home Premium x64 bit. The harddrive crashed which was totally unexpected. No warning whatsoever. I have talked to HP support, which was the most pleasant experience, ahem. They said I have tried all I could do and agreed to send me a new harddrive at no cost along with recovery discs (which I already have). Because I simply do not wish to wait until Thursday to get the drive, I was wondering what would happen if I took my external HD with two partitions and installed it internally, would Vista destroy both partitions during installation and create one new partition? The reason I ask is I have many family movies and pictures on one of them and do not want to lose them, of course. The other partition is about 220gb and has nothing installed. Bottom line, will Vista format the entire drive and remove the partitons resulting in data loss? Or should I just wait until Thursday?

Thanks,
Rodney

Answer:Harddrive crashed unexpectedly. Will reinstalling Vista destroy partitions and thus cause data loss?

Personally, I would wait until you get the replacement drive. If you are worried about data loss, don't take the chance of have something unexpected happen.
Another thing, whenever I had a warranty replacement from HP/Dell etc, it normally comes with 24-48 business hours of calling it in. They may be giving you the worst case scenario, unless you are in the middle of nowhere.

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My T60P 8744-C9U hard drive died.  Test: BIOS encounters read errors when doing a  test - WinXP boot cd cannot find C drive.But fortunately I did frequent backups to a USB external drive .... hum.....So - HOW DO I RESTORE THE DATA FROM THE USB EXTERNAL DRIVE THAT WAS CREATED WITH R&R onto my other computer so I can work - a desktop - Quad XP 64 - not a Lenovo product !!! 

Answer:Rescue and Recovery - How do I restore data to another comptr since my laptop hard drive crashed???

You're not going to be able to do a complete restoration onto a totally different computer, but you should be able to connect your external drive to the desktop and retrieve specific files and folders.
 
The only way to do a complete restoration is to get a new drive for the T60, download R&R and restore from the backup, unless you burned recovery discs, then you could restore from those and then use the backup.
 
Dave  

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computer crashed whilst burning, so i had to hold the on off switch on the front of the pc tower to restart- is this likely to damage the data being burnt as a result? I know the blank disc is now redundant, and the main way to ensure all my data is still there by simply checking it.. but i am wondering in general also, if a pc is switched off or restarted when burning if it could all be ruined? My system crashed, but you could still hear the disc being burnt to, i had to restart as it did not want to stop long after 10 mins.. i have no idea what the cause of my pc crashes could be, i have not installed anything new, and it is not connected to the net. I dont think the crash is net related, as it has done so recently whilst not burning, and infrequent enough for me not to worry about it, until now. I am just trying to find out about the possibility of lost data. I restarted my pc manually whilst the pc froze, the keyboard would not work when it froze, and what was on screen also got stuck, eg the burning programs percentage bar was no longer moving, despite the disc whirring. Strangely when i restarted my system did not give me a warning message, eg perhaps telling me if i had recovered from serious error. I dont know where to begin with trying to find out what is causing these fairly infrequent crashes either.

Answer:computer crashed whilst burning, so had to hold the on off switch on pc tower- is this likely to damage the data as a result?

Try Event Viewer for errors Start > Control Panel > Administrative Tools> Component Services > Event Viewer

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I purchased 5 Lenovo computers last July - September 2012.  We were ready to upgrade our computers and try a new company.  We went to Office Depot and decided to purchase a new computer for myself and my husband.  After purchasing those 2, we decided to purchase 3 more computers for our sons and my sister.  For those, we purchased 2 Thinkpad Y580s and a G580 online in September 2012. My sister helped to purchase the computers for my boys for Christmas and also paid me back for her own.  The computers have been so so in performance. We've had issues with 3 of the 5 computers. I had some issues with my computer and sent it in for repair. They fixed it and sent it back pretty fast but never fixed the USB ports. Unfortunately, I didn't notice and didn't send it back to them before the end of the warranty period.   I can live with that and possibly bring the computer in for repair myself, however, I believe that there might be a general problem with the Lenovo USB ports since my sister's and son's computers have a problem with the ports as well. Idk.The real problem that I am having is that I found out that Lenovo doesn't send out the installation disks or software with the computers!!  They don't make sure the consumer is aware of that when they purchase it.  This is not the norm and therefore, I think it is necessary that they tell the consumer and let them know that AFTER the Warrranty period elapses that they will not give them thes... Read more

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I can't boot into safe mode and was wondering if booting from CD will erase all my data. I had a backdoor trojan before it went into blue screen. Did not get a chance to save it.

Please Help!
 

Answer:Booting from CD errase all my data?

If you boot from the xp cd, you will have the choice to do a complete reformat and re-installation ( which will wipe everything) or do a repair installation which will keep your data as well as any malware on the system.

I suggest you follow these instructions:

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide


Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the proble... Read more

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Using Drive Image I've copied the contents of my old C: drive to a new drive E:.After changing drives over and altering the jumpers the bios sees the new one as primary master and old old one a primary slave. OK so far!However, when full start-up proceeds it's Windows in the old drive that boots up.In disk management C: is still the old drive and its status is Healthy (Page file) and E: new drive's status is Healthy (Boot). Which seems to be OK to me.I could change the drive letter of E: to anything but C:(or any other allocated already) but C: is not changeable.I've re booted with the old drive (slave) disconnected but Windows got stuck with the following error message:"Windows Product Activity ErrorA problem is preventing Windows from accessing the license for this computer. Error Code: 0x8009006."The PC locked up solid at this stage.I have now run out my ideas, has anyone out there got any new ones - please?I'm running WinXP and using Drive Image 7.Alan.

Answer:New HDD - Data copied from old C but not booting.

Disconnect your old drive and boot from the new 1 with the xp disk in, choose the repair option.When finished, reconnect your old drive and format it.

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Hi every one,
I have a problem with windows xp installation:
I need help with installing xp. I'm trying to install xp from a cd but it just keep re-booting from the cd instead of going to the hdd after the installation. The system dosesn't bring up the option to choose where to boot from. I have tried all the bios configurations. The installation completes properly but when it restarts the computer, it re-boots automatically again from the cd without me pressing any key. Please help.

regards, Sybella
 

Answer:XP Installation/booting help

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HiHave just installed a new Mother board in my Computer the old board board was damaged due to a power supply failure.Ny problem is the original installation disc windows 2000 has been lost I am not sure of what version it was,in an attempt to format the HD Iam trying to boot from a windows 2000 pro version and just get the blue error message I have checked the bios and all is ok.IS it because I am not using the original disc that I am having problems.regardsJohn

Answer:Booting from installation CD

Is the 2000 pro CD an original or just a copy?

2 more replies
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Hi Everyone,

I have a rather old Dell Inspiron 1525. It's Toshiba 160gb hard drive died 9 months ago unexpectedly and suddenly running win 7 professional with 4gb of RAM. Fortunately I had all the data on an external drive. So I bought a 2.5inch WD scorpio blue 500GB 5400rpm SATA and reinstalled the win 7 professional using an external DVD reader-writer (Freecom) with no problems. I had no problem until last week when the system suddenly stopped working again. I attached the same Freecom with the win 7 DVD, and thinking it may need a repair. The DVD asks me to select language, then takes me to a window with two options. In the empty box/table, where it says OS, it does not show any OS. I can go to the next window which has several options. none of them work. and that is as far as it goes. ran a diagnostic. It gives error 2000-0146. I looked it up and it appears to mean the hard is dead again. I installed another 500gb SATA internal drive. when I re-attched the freecom with win 7 DVD, it now gives a black screen, saying that it cannot locate the boot data, despite the win DVD. Does the DVD have the boot sequence? Is it worth trying to make a bootable USB and try? or the fact that it has killed two hards in such a short time means, something is not ok with system and just get another one?

Unfortunately I have some data that have not been backed up. I put the old one in a Diggiflex caddy and attached it to another laptop via USB. it makes no unwell noise, and appears to ... Read more

Answer:Dell on win 7 not booting + data recovery

Hi sh3063,

The 'error code' 2000-0146 may occur either due to 'software corruption' or due to a 'bad hard drive'. Basic diagnostics (Pre-Boot System Assessment) does not test the 'hard drive' if this error is indicated. I recommend you to run the DST-Short / Long test for more accurate diagnosis. DST-Short (or DST-Long) from '32bit Dell Diagnostics' may help us to determine if the previous error has been corrected.

You may also run the 'hardware diagnostics' again and continue testing even after you reach the 2000-0146 error message.

To run the diagnostics, please follow the steps listed below:
- Power off the notebook > Power it back on > At Dell Splash screen, repeatedly tap 'F12 key' > Use arrow keys on the keyboard to highlight 'Diagnostics' > Tap 'Enter'
- Alternatively, you may hold down the <function key> and power on the system (then release the key) > This will initiate the diagnostics automatically

You may get prompted with the following options:
- Select 'Test System'
- Select 'Custom Test'
- Drill down to the hard drive in question, select 'SMART Short Self Test'
- Click 'Run Tests'

Please refer to the following web article for detailed information on '32 bit Dell Diagnostics utility': How to Run the Dell 32-bit Diagnostics Utility
- Capture the error(s), if any and share results

You may also want to check the available 'Bootable devices'. Restart the notebook and repeatedly tap 'F12' key at 'Dell Splash Screen'. Try... Read more

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Thanks for reading this post.My friends PC running XP home has stopped booting. It was having a few problems, we think FIXMBR was run at some point. It gets to the 'blue bar' loading screen but then just hangs. I plugged the drive into my PC and the HDD is recognised, but says it is 160Gb with only 10Mb data used - but the disk was pretty full. There are only a couple of files on the PC but they have garbled names with odd file extensions ie - bullgu.ard. The original names are split into file and extension. I have tried 'Recover my Files' commercial program to try and pull off some files. But, like disk manager, it says that there is only 10Mb of files recoverable. There are a lot of precious photos that she has, can anyone say if commercial recovery is possible, or give a clue what I can do? Or what the problem is?Many thanks

Answer:xp not booting, garbled HDD data. Recovery?

I use easeus data recovery prog which has a free download which you can use to look at the drive. If it appears able to see the missing files then you can pay for the prog to recover the data. They offer a money back guarantee if you fail to recover the data. I have used it on 2 external disks that had appeared to lose everything reporting that the disk was not formatted and recovered everything.

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When I boot my laptop, I get the message that windows cannot start because of "load needed kernel dlls.I decided to do a fresh install from my Win XP CD, and just when the Kernel Debugger files are been loaded, I get this message: Setup could not continue because of missing ntkrnlmp.exe ...Error code 7"

Answer:booting and installation errors

Check your bios settings/ram - see hereGood luck

1 more replies
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Hello,
I have just installed Windows 8.1 and would like to know how I can boot with Windows 7. I have Windows 7 when I installed Windows 8. Is there a way to go back to Windows 7 with no re install?
Thanks

Answer:Booting with Windows 7 instead of 8 after installation.

How did you install 8.1? To a different partition?

4 more replies
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I've just installed my new MB because the old one died, and everything works fine (from the hardware aspect), but windows will not boot because of that MB change. Is there anything I can do except formatting and installing everything from scratch?
 

Answer:Solved: Booting the HDD after installation of a new MB

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I am trying to reformat my pc with a windows xp prof. ultimate edition, but when I inserted my installation cd and I pressed any key to booth from cd it takes very long. Then an error message appear which says "Could not find NTLDR". Please help me how to fix this error. Thank you.

Answer:[SOLVED] Installation CD not booting

NTLDR is a boot loader program for Windows XP.

Can you try running the install from a USB cd-rom?

8 more replies
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I have windows 7 ultimate 32 bit,
MSI M-7309 Mother board,
i have installed new 2 gb ddr2 667 mhz Hynix RAM,
and old one is 1 gb ddr2 667 mhz Hynix Ram.
when i install 1 by 1 ram then its working but installing both are not working.
help me...
 

Answer:computer is not booting after installation of new ram

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i have A1524N Hp media center desktop ..i am trying to install window proff in it ..the setups process went good and it says after restart ur setup will continue ..but when it restarts it comes again on setup menu again ..and everything start from the beginning once again ..i checked boot sequence it was on cd then hard drive ..so i removed cd from cd Rom and changed boot sequence to hard drive first ...but its not booting ..could anybody help me in that ..when it restart it shows a msg to go in confirgaration menu ..so i had tried everything in that menu ..but did't help ..could anybdoy suggest me how can i boot my computer now ..thanks in advance ?? i have tried customer service and he said ur cd is busted..so i tried another cd and same thing happened ..plz help ???

Answer:problem in booting after installation ???

Quote:





Originally Posted by bindudhindsa


i have A1524N Hp media center desktop ..i am trying to install window proff in it ..the setups process went good and it says after restart ur setup will continue ..but when it restarts it comes again on setup menu again ..and everything start from the beginning once again ..i checked boot sequence it was on cd then hard drive ..so i removed cd from cd Rom and changed boot sequence to hard drive first ...but its not booting ..could anybody help me in that ..when it restart it shows a msg to go in confirgaration menu ..so i had tried everything in that menu ..but did't help ..could anybdoy suggest me how can i boot my computer now ..thanks in advance ?? i have tried customer service and he said ur cd is busted..so i tried another cd and same thing happened ..plz help ???




G'Day bindudhindsa,

When you are initially installing Windows?XP, there will be a "Set Up" Blue Screen where you will see all the Drivers being loaded across the bottom of the screen.
Once the Drivers are loaded, and the HDD formatted, the computer will reboot to continue with the installation.
When it reboots, it will give a Black screen saying Boot from CD....Press any key to Boot from CD....
(This screen is very similar to the original Black Boot/Set Up screen that you saw.)

This time...DO NOT TOUCH IT!...Just fold your arms and DO NOTHING!

This it quite normal, just leave the scree... Read more

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Hello All,

I installed Win 7 x64 on my PC which was running Win XP SP3 x64 without any problems.

I formatted my drive and did a clean install. After install my sytem wont boot and it says
File: ntoskrnl.exe
Status: 0xc0000428
Info: Windoes cannot verify the digital signature for this file.
My BIOS is the latest for my Gigabyte G31M-ES2C and I formatted the complete hard drive before install using GParted. I have cleared my CMOS memory and I tried reinstalling and repairing the system too. I checked my TwinMos 2GB RAM for errors and it is fine too. I have two hard drives both SATA WDC caviar blue 250gb (master) and 160gb(slave).

I still cant figure of why this happens. Does someone has a method to solve it and get my system running again.

-Insoft

Answer:Fresh Installation not Booting

Hi Insoft and welcome to SF!
The error code indicates that the issue is related to file corruption. Just to add to what you have dont to fix this, most likely a Repair installation would take care of this problem.
You can also try to press F8 during the boot process and then select the option "Disable Driver Signature Enforcement"
Otherwise you should follow the repair steps to do a restore or to copy the file from a known good location.
If there are bad sectors on your hard disk, then running CHKDSK /R from the command prompt would also fix this as it did for you.
Let us know the results.
Hope that helps.

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Relevance 43.87%

After sorting out my problem installing multiple Hard Drives and getting past that I am now faced with another problem, which is that no screen is displayed on start-up to allow selecting other drives to boot from.

I can select other drives to boot from if I boot up into the default drive and select "Change PC Settings" but that is very slow and allows mistakes if one is tired.

I think the reason for the problem is because I installed all the drives on their own separately (took out the other drives) and they are now all installed properly except for this problem.

I only need to boot from the default drive when I need to do something with that particular drive or to boot from "Windows 7 Ultimate" I tried to fix the problem with Drive Freshen (I think its called) but that didn't work.

Is there a way to fix this problem and have the screen that offers to allow booting from another drive added to the default drive, without doing a total re-install please ?

On a multi boot system it is the first screen to display before booting the OS, and shows all the installed Drives in boxes with their names (labels) on, so that you can choose which Drive to boot from..

Many thanks for any help

Roger912

Answer:After installation NO screen to allow booting from another

You could fix that with Download EasyBCD 2.2 you can ad any OS to the boot menu without resorting to BIOS changes.

6 more replies
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So I have a laptop that used to have a 2TB HDD inside. I recently have changed the HDD for an SSD. I have a flash drive with windows 10 on it and I am trying to get the computer to boot from the flash drive. However it is stuck on a screen that says " No bootable device " and I cannot open the bios, and pressing any key does nothing. What do I do? My laptop is an Acer aspire v17 Nitro. I am also 99.9% positive I connected the SSD correctly.
click here,dcEUueb (If the link doesn't work)
Thank you.

Answer:Laptop not booting after SSD installation

click here,dcEUueb
This is the link, it looks like the forum post messed it up.

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I have an old install of XP left on an additional harddrive after I got a bigger drive and reinstalled... but now all of a sudden that's the only one it'll boot to! I had some other issues (caused, believe it or not by AVG).. and in the process of that I ran a repair installation over my new and proper XP.. with all the other drives disconnected.. and it was working fine, but as soon as I hook up the other drives... BLAM it's booting into the old install again. Now in disk management it's listed as the Boot Drive and the one that SHOULD be System is listed as active... i read something about making it active to make it boot from that drive... but it's not working.. what is the easiest way to modify where it boots from? I have been trying through the recovery console with fixmbr but that didn't work... i feel like there should be something more straightforward though!

note: the drive with windows that i want to boot off of IS listed first in the hdisk boot priority in the bios...
 

Answer:wrong installation of XP is booting

This may help:
http://support.microsoft.com/kb/289022
Be sure your "Proper" boot drive is the one listed first in The BIOS boot order. The nomenclature can be confusing. For that matter, just switch the boot order and see what happens.
 

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Relevance 43.87%

So I have a laptop that used to have a 2TB HDD inside. I recently have changed the HDD for an SSD. I have a flash drive with windows 10 on it and I am trying to get the computer to boot from the flash drive. However it is stuck on a screen that says " No bootable device " and I cannot open the bios, and pressing any key does nothing. What do I do? My laptop is an Acer aspire v17 Nitro. I am also 99.9% positive I connected the SSD correctly.

Answer:Laptop not booting after SSD installation

I used the Windows USB/DVD tool from Microsoft when I helped a friend build a PC. I used it to install Windows 10 on his machine. The flash drive has been unaltered since then, I checked to make sure it still had the files on it.

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Yesterday , randomly , when I turned on the computer I saw nothing but a black screen. It wasn't the black screen of death , looked like a windows black screen but it just wasn't displaying anything. Its almost like windows is operating normally in the background , its just not showing me. When I put the disk in it comes up occasionally and works fine , but when I shut down and turn it back on its back to the same ole thing.

I have windows 7 home premium , 32-bit. I read somewhere that I may need to check the boot order , but I have no idea how to do any of this.

Any Ideas ?

Thank you in advance.

Answer:Why is 7 only booting when I have the installation disk in ?

Follow the tutorial Startup Repair minutely.

Run it at least three times, with restarts after every single run, and see if it boots normally or not. Post back with results.

5 more replies
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Ok I'm totally new to this Linux deal, but I have to use it for my CIS courses at University. So I figured I would install it on a separate IDE hard drive. However, my windows hard drive happens to be SATA, which Red Hat does not support. So when I'm installing Red Hat it gives me the option to add an another operating system so it will be able to dual boot. But the problem is that my windows partition is on my SATA HD. So is there any way I will be able to Dual boot my system? Any help would be great!

Thanks
 

Answer:Red Hat 9 Installation and Dual Booting

Like this.
 

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I have one problem with installing a copy of Win7 on my laptop. At this moment I have a Vista OS on laptop and I wanted to install a fresh copy of Win7 on it. In BIOS I've placed a DVD rom for Boot Primary device, and I placed DVD with Win7 system into DVD ram and rebooted comp.
When Press any key to boot form CD... appears, and when I press any key nothing happens - just a sound when I press a key each time, and after few seconds Vista is normally booting.

Please help

Answer:Booting from installation WiN7 CD

Welcome!

Try manually booting from the disc. Press F11 and F12 during the BIOS scan (called the POST) and select your DVD drive.



   Note
This function may be disabled in your BIOS by default. If it is, you will need to enable it.

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Hi so i installed windows 10 about 2 weeks ago and i didnt like it so TIME FOR A DOWNGRADE. Try to boot to the cd and here is the screen i got

Answer:windows installation not booting...

Od you cant see the picture here Imgur: The most awesome images on the Internet

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Hello all,
 
Here's something i've not run into before, this in on a newer computer, purhcased in the
last 6 months, and I came back to my computer, seemed to be asleep even though I have
sleep and hibernation disabled, and I had to force my computer off, after no response from
several efforts.
 
Then Windows 8.1 won't start, and the automated repairs don't succeed.
 
When windows was trying to start, it states something about the drive being locked, and
so I looked into those errors, but they didn't seem to apply to me.
 
Then I booted to the command prompt, get to the C: Drive, and I look at the directory and
it seems to be missing a number of folder such as Windows, and Program Files, as well as
the users directory is missing my primary user name.
 
Then I look into the found.000 folder, where CHKDSK keeps it's recovered and orphaned
data and I Found over 50GB of data!
 
I've never seen this before, i've had crashed drives, garbled data, corrupt data, etc..etc..
but I've never found a significant amount of data, in this folder, and clearly this is where
my windows, user profile, program files, and personal data has gone.
 
The folder has yesterday's date and time stamp around the time I encountered this problem.
 
What's the best approach to work with this, besides wipe and restore?
 
I'm more curious than anything and clearly if I can somehow recover this, return it to
working order, vs. wipe and restore, it'd be really appreci... Read more

Answer:Found over 50GB of data in the found.000 after a windows crashed, best approach?

Those chk files are portions of files Windows was able to recover after a chkdsk. You can see if any are recoverable using the following methods.
 
https://www.raymond.cc/blog/how-to-recover-chk-files-created-by-chkdsk-and-scandisk/

3 more replies
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I have a windows XP based P||| 128 MB RAM system. It is a standalone machine not conectd to the internet & mainly used for accounting purpose (critical data).For some important task I connected it to the internet however after 4 to 5 hours it crashed giving the following error  "This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT Authority\system.Windows must now restart because Remote Procedure Call (RPC) Service terminated unexpectedly."The system then shuts down after 60 sec. I did not understand the problem however the next day my WinXP crashed and giving me a message that "Windows cannot load your profile because it may be corrupted. You may be logged in using a temporary User Profile. "Windows was not able to load my actual profile but instead loaded the default TEMP profile which will not save your work once u reboot. However all my data in My Document of original profile were deleted when I tried to search for my original profile while logged in with the TEMP (default) profile. The original user profile folder appears as squares or other unusual characters in the folder name. All the other folders inside this folder also had unusual character names as well as the files contained in those folders. In My Document folder (somehow guessed the name) most of the files were deleted.I installed a new WinXP on my third partition (E:), installed Avira Antivir... Read more

Answer:Help ||| Windows XP automatically booting || Critical DATA.

the problem is that you keep attaching an unpatched and unprotected XP system to the internet.

2 more replies
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Hello Everyone!!I have an Acer V3-571-9808 laptop, preloaded with Win 8 which has been upgraded to 8.1. I have no issues with this laptop until this occurrence. I had just created a new user account and it was in the middle of setting up the profile when I seemed to have a BSOD (not entirely sure as I had turned away and only caught a glimpse of screen and a countdown in % form). It shut off and when it restarted, it remained on the Acer splash screen with no spinning dots.After that point I suspected something may have happened to the HDD so I DL a USB copy of ubuntu to check that files were intact and they were. So I started doing research and trying out solutions such as DL and creating a bootable (USB) win 8.1 Install. I ran all tests through that. Auto repair failed after hours and chkdsk through CMD was aborted (by me) after 8hrs, the ETA was something like 998hrs.If you would like I can list what I've done but bear in mind I tried alot of different solutions. I looking to go about this in a structured form. Its been very frustrating but I'm patient as well. I would like to extend my deepest gratitude for any help you all can provide.BTW: I have played around in the BIOS and switched around between UEFI and legacy to try different options. In legacy, I get the PXE-E61: Media test failure, check cablePXE-M0F Exiting broadcom PXE Romno bootable device -- insert boot disk and press any key

Answer:Win 8.1 Acer Laptop not booting (HDD data intact)

For some reason, I would say that your laptop hardware isn't compatible with Windows 8.1 and you may have to downgrade and restore your laptop back to Windows 8 in order to sustain normal use.
 
Are you able to access the Advanced Startup Menu?

64 more replies
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Hello Everyone!!

I have an Acer V3-571-9808 laptop, preloaded with Win 8 which has been upgraded to 8.1. I have no issues with this laptop until this occurrence. I had just created a new user account and it was in the middle of setting up the profile when I seemed to have a BSOD (not entirely sure as I had turned away and only caught a glimpse of screen and a countdown in % form). It shut off and when it restarted, it remained on the Acer splash screen with no spinning dots.

After that point I suspected something may have happened to the HDD so I DL a USB copy of ubuntu to check that files were intact and they were. So I started doing research and trying out solutions such as DL and creating a bootable (USB) win 8.1 Install. I ran all tests through that. Auto repair failed after hours and chkdsk through CMD was aborted (by me) after 8hrs, the ETA was something like 998hrs.

If you would like I can list what I've done but bear in mind I tried alot of different solutions. I looking to go about this in a structured form. Its been very frustrating but I'm patient as well. I would like to extend my deepest gratitude for any help you all can provide.

BTW: I have played around in the BIOS and switched around between UEFI and legacy to try different options. In legacy, I get the

PXE-E61: Media test failure, check cable
PXE-M0F Exiting broadcom PXE Rom
no bootable device -- insert boot disk and press any key

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After restarting my computer yesterday I was greeted with this message (it always comes up and disappears in less than a second) and a complete lack of loading.

The internet hasn’t really told me anything (other than it could be just about anything), I can access the bios fine, my HDD is being recognised, the OS just wont load.

Viewing the Windows recovery disk log did net some interesting results however, at one point it says:
boot critical file d:/ci.dll is corrupt
repair failed.error code 0x2

0x2 is a “file not found” sort of thing from what I understand


I really have no idea where to go from here and was hoping you guys could help me, I've used this site for a lot of my problems and it has generally been really useful.

This is probably my last resort before formatting, something I really don’t want to do.
EDIT: sorry is this is the wrong section, I wasn’t really sure, feel free to move the thread if necessary.

Answer:Windows not booting - Verifying DMI pool data

  
Quote: Originally Posted by catparty


After restarting my computer yesterday I was greeted with this message (it always comes up and disappears in less than a second) and a complete lack of loading.

The internet hasn?t really told me anything (other than it could be just about anything), I can access the bios fine, my HDD is being recognised, the OS just wont load.

Viewing the Windows recovery disk log did net some interesting results however, at one point it says:
boot critical file d:/ci.dll is corrupt
repair failed.error code 0x2

0x2 is a ?file not found? sort of thing from what I understand


I really have no idea where to go from here and was hoping you guys could help me, I've used this site for a lot of my problems and it has generally been really useful.

This is probably my last resort before formatting, something I really don?t want to do.
EDIT: sorry is this is the wrong section, I wasn?t really sure, feel free to move the thread if necessary.


Verifying dmi_pool is usually caused by your BIOS. I would update it ensuring you have a backup before you do.
Ken

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