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BitLocker Recovery Keys don't work, they r for wrong Identifier. I have a "recovery code" but don't know how to use it to help

Question: BitLocker Recovery Keys don't work, they r for wrong Identifier. I have a "recovery code" but don't know how to use it to help

BitLocker Recovery Keys don't work, they r for wrong Identifier. I have a "recovery code" but how in the world do you use a recovery code to get a new recovery key?

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Preferred Solution: BitLocker Recovery Keys don't work, they r for wrong Identifier. I have a "recovery code" but don't know how to use it to help

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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My Windows 8.1 Surface Pro got updates applied today. After that, I could not logon successfully since I received a blue windows asking for BitLocker recovery key. I followed the FAQ which requested me to access the web URL "".
But I don't know why this web URL could not be accessed at all at the moment.
So what can I do next? and is there any other place where I can get my recovery key for BitLocker?
SOS!!!  Really appreciate your attention and any suggestions.


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Hi Everyone,

First post here, allow me to thank you in advance for your good help - people like me who have limited information on diagnostics and repair owe a deep debt of gratitude for your service.

I own an Acer Aspire V5-571P-6815, which has put up the Recovery blue screen of death, citing Boot Configuration Data file is missing some required information. It also cites File:\BCD, Error Code 0xc0000034. It says I'll need to use the recovery tools ion my installation media or boot cd/USB device.

Thank you so much for any help you may be able to give me. I am ready to carry out instruction. I have my cell phone, iPad, and temporarily, another laptop with CD burner.

EDIT: I also have access to UEFI Firmware Settings with menu options. Thanks.



Answer:BSOD, error code 0xc0000034, Acer Aspire V5, "Recovery"

Wow, I didn't know topics were posted so quickly - I thought I had lost my post, but it turns out that it already ended up on the 2nd page...

So, I'm sorry to be bumping this, but I was just wondering if someone could get me started in the right direction? I would greatly appreciate it.

Thank you,


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i want to create recovery imag
when i try using "command prompt" (as admin) , writing image struck at 1% after 20 mins it screen displays "Error Code - 0x80070005"....
refer snap shot
thank yuu

Answer:cant create recovery image "Error Code - 0x80070005"

you already have a thread going with this same topic ,why start a new one ???

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Hello,  I have a T520 from a former employee that I would like to restore to factory settings.  The employee supplied the incorrect password after leaving the company, so the built-in recovery feature is refusing to continue with recovery. Is my only solution to re-install windows from a separate OEM disk, then later try to attempt the recovery from the recovery partition?  Is there a simpler, less frustrating and time consuming method?  I'll be going around today and creating recovery media for all our other PC's to prevent this in the future. Thanks,Kyle

Answer:How to create "Factory Default Recovery Disc" with OneKey Recovery

Howdy all, Quick update:  I reinstalled Win7 with a separate OEM disk, and am working on reinstalling all the T520 specific drivers.  One new issue is that the built-in recovery feature is no longer accessible!  When I press either blue Thinkpad button or F11 at bootup, it briefly enters recovery mode but then very quickly continues to boot windows normally. I was hoping to use the recovery partition, but it appears that I cannot - can this be correct?  I should always be able to access the recovery partition, right? Any help on this will be appreciated! Best Regards,Kyle

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I have an HP Pavilion Desktop system here. Someone installed an off-the-shelf Windows XP Pro Upgrade which destroyed access to the System Recovery in Windows and the one that is supposed to work by pressing F10.

Pressing F10 now does nothing.

All HP offers is to ship us new recovery disks; but, it needs to be up and running on Wednesday (June 3, 2009).

I had this same problem with a Dell recently and I found a third-party boot sector fix for it; but, I cannot find a similar fix for the HP.

Anyone know where I might find something that will allow me access to the System Recovery partition?

Answer:"Press F10 for System Recovery" does not work

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After a catastrophic computer failure, I managed to recover almost everything. However upon booting up I got the message "BOOTMGR is missing". I used the original Windows installation disk to do Startup Repair, which recovered BOOTMGR. However now every time I boot up I get a message from Windows Boot Manager asking me to choose between "Windows 7...(recovered)" and "Microsoft WIndows Recovery Console". How can I get the computer to boot straight into Windows 7?

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i want make a dvd disk for my compaq recovery, but it always shows "this is not a blank disk, please insert a blank dvd?". wut should i do to get a recovery dvd? (i have updated my drive, but nothing useful. i have tested my burner with nero, it works fine.)

Answer:"compaq Recovery Cd/dvd Creator"!!! why it always shows "this is not a blank disk"?

plz help!!!

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My surf pro is locked. I need a bitLocker recovery keys.

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I was messing with my ASUS N10j and I tried to install Windows Vista Ultimate 32 bit on it.

Installation went fine, but then when it wanted to boot up for the first time, it gave me a window that said "Can not open recovery.dat" and a huge red ERROR message appeared in the middle of the screen.

From googling, these guys ( believe its because of a hidden recovery partition. Well, how do I delete that partition if I don't have access to Windows?

The laptop also doesn't have a DVD-drive, so the solution has to be via USB.

I have no clue what to do. Help!

EDIT: Ugh... I guess this is more software related... Sorry.

Answer:Red "ERROR" message because "Can not open file C:Recovery.dat"

Greetings, RommelTJ...

Couple of things you might consider trying:

* Boot to a Linux USB drive, and format your hard drive from that environment - tips on how to create a Mint 7 (Gloria) bootable flash drive can be found here...

* Get your hands on a USB DVD drive, and use it to boot to your Windows disk to delete/recreate any partitions...

Quick question: how are you trying to install Vista without an optical drive?

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The "United States-International" keyboard layout option is supposed to let you type accents by pressing the right-alt key at the same time as ' " ~ ` or ^ followed by the letter you want to accent. For some reason on my computer the right-alt key does not work for this purpose, but left-alt and left-shift do. Unfortunately this is conflicting with all sorts of things so I really need to figure out how to get it to work with the right-alt key as it is supposed to. I have no idea what could be causing this problem so I don't know what other information to include. Any idea how to get this working properly for me?

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I don't know if this what should happen but I was watching the process of key storage as I went through the BitLocker encryption process.

To see what was happening on the usb drive to which I was saving the startup and recovery keys I had to enable 'show system files' in order to see the .bek key.* I have seen posts stating that these are 'hidden files'. Maybe they are both? I am assuming that if the restart to check that usb key works succeeds, then presumably the machine is 'booting' from the usb key (.bek file)...?

Turned bitlocker on the C driveusb drive was preselected to save STARTUP KEYclicked on saveONE bek key created on USB driveQuestion re save location for recovery key > selected save to usb flash driveUSB drive preselected > clicked on saveAnother bek key and recovery key saved with same timestampclicked on next > encrypt entire drive > run check > restart
So TWO .bek (startup) keys......Does anyone know why two?

One for each partition although I did not yet have BitLocker turned on my data partition.
Or maybe one for the Windows recovery partition?* Although I thought I had read that this remained unencrypted...?

Answer:Bitlocker Process - 2 bek (startup) keys and one recovery key

Just worked out what it is. There is a bek key for StartUp and a bek key for Recovery. A bit confusing as there is also a 'BitLocker Recovery Key' (different format to bek Recovery key)....???

Can anyone shed any further light?

Must be that the system partition requires both startup and recovery .bek keys.

The data partition appears to only have one .bek key, presumably a recovery key.

The encryption of both system and data partitions has created just one BitLocker Recovery Key in a text file for each partition.

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I have followed the instructions from to the letter and all tasks have been completed without error.  I have set the Default Domain GPO as requested (months ago now) and I still am not able to get ANY BitLocker Recovery information escrowed into AD.  TPM gets stored and is retrievable with no problems.  I can BitLocker any system I want but I never get the BitLocker keys into AD.  What can I be doing wrong?Mark

Answer:Why aren't my BitLocker recovery keys getting escrowed into AD?

The solution was to change specific values on the computer object schema. This is referenced at:
Mark Ring0

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I was using windows 10 with BitLocker enabled on my hard drives. I dicided to install windows 8 without diasbling BitLocker on my hard drives. Now I can't unlock them using the genuine password. I have also tried to use recovery key which I saved but that
too won't work. What can I do?

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Hi..after a crash of the server (win2000,exch2000) we've copy the Mdbdata in another PC.
Reinstalled Windows 2000 Server and Exchange 2000 Server.
Now we're trying to mount the mailbox store (Priv1.edb 5 GB) but we receive this error:
The database files in this storage is inconsistent.
So, following the MS article n. 327156:
Eseutil.exe says that we have a "Dirty shutdown" database
"Eseutil /p" remains in "stand by" on "repair damaged database" step at 90% (the day after was still at 90%).
Any suggestion will be very appreciated....
Thanks in advan?e to everybody.

Answer:Help.... Exchange 2000 priv1.edb recovery: Dirty shutdown,eseutil /p remain in "stand by" on "repair

Have just spent most of this week getting our e2k server up and running again. What about backups? We spent 2 days running eseutil /p and isinteg - finally got the information stores mounted but found approx 50% of users had absolutely nothing in their accounts.
Then resorted to restoring from backup (we used MS backup)- was surprisingly straightforward and hassle free.
If you haven't backups and eseutil /p will not run you will need to try a eseutil /r to get the databases into a 'consistent' or clean shutdown state before it will let you run the /p option. Our database was 12Gb and the /p took 8 hours to run. After that you'll need to do an isinteg - but be aware there can be significant data loss.
Good luck. Lots of help here:

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I'm looking at these as something I might really need in the near future, and was hoping someone has used one or both, or has seen a review of them, so I can have an idea if either one works/how well they work/etc.

Answer:Used "get data back" or "zero assumption recovery"?

I'm assuming this is related to your other thread, sorry you haven't had any luck so far.

Try Recuva, it's free, and I've been playing around with it and it seems to work really well so far.... Worth a shot before spending any money, it can't hurt...

Oh, and it's made by the same people responsible for CCleaner....

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I have 2 Dell 780's that I would like to reset to factory using the Dell Recovery partition.  These are Windows 7 64bit Pro machines.  The units have 3 partitions, diagnostics, recovery and OS.  I have followed instructions to start the recovery process and can successfully get the units to boot to the standard windows restore options page, but the expected last item "Dell Factory..." is not do not see Dell Backup and Recovery is nothing on the C:\ partition I wish to retain and want to do a clean (re)install, ideally on a formatted drive.  I would like to keep the recovery partition functionality intact so this can be done again.  I rather not do an upgrade where I get left with a windows.old folder and other unused folders in the root directory.Related:1 - I think I read somewhere that recovery can only be done once.  Is this correct?2 - Does recovery also include the Cyberlink software?3 - From where is the System Recovery tools run?Also have seen this:

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Example sentence: vrytim I prss ths kys, nothing happns. Now I'm writing with my on-sreen keyboard. I'm clueless when it comes to computer stuff. How do I fix this? Is this a software problem, or a hardware problem?Help is much appreciated!

Answer:Kyboard deos not respond to the keys: "e", "d", "c" and "3"

My keyboard hath the thame problem with the thupid eth key. The blathted thing ith driving me nutth.

All aside, usually, that is a hardware problem. Can you find or borrow another keyboard and see if it will work correctly on your machine?

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Inherited IBM Aptiva PC. Need to delete old programs to have space on the harddrive to install AOL; however, the "uninstallms.exe" and the "win.infile" are missing. Is there anyway to recover these files?

Without the ability to remove old programs the PC is of no use. Won't be able to get online. Can't even print Word documents.

Answer:recovery of win 95 "uninstalllms.exe" & "win.inifile"

Hiya and welcome

What are the programs that you're trying to uninstall?

For the win.ini, try this.

Go to Run and type SYSEDIT

In there should be the win.ini.

Also, uninstallms.exe may be a trojan, so if its not here, that may be a good sign.

However, as this isn't online, can we see a copy of your startup:

Go here and download Startup Log. Doubleclick, allow the DOS window to close, then copy/paste the contents here:



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I have Windows 10 (upgraded from Win 7.1) installed on an iMac on a Bootcamp partition. When I was running Windows 7.1, all the function keys (to control brightness, volume, music playing) worked perfectly. Now under Windows 10 none of them work. And yes, I did go into the setup and try turning on and off the check box for whether or not the keys performed as Function keys with and without holding the FN key.
Any ideas/suggestions? If I go into Bluetooth devices, the keyboard is shown properly as an Apple Bluetooth Keyboard.

Answer:Getting "special" keys on Apple Bluetooth Keyboard to work with Win 10

I had a similar problem. Upgraded from Windows 8.1 to 10, having an Apple Keyboard (not wireless). Previously working Fn keys stopped working.

After some troubleshooting, what got it working again was:
- Download Boot Camp Support Software
- Extract the files
- Go into the extracted folder \BootCamp\Drivers\Apple
- Run AppleKeyboardInstaller64.exe
- Fn keys worked straight away!

I had no luck repairing the already installed Boot Camp instance, and when I tried to re-install the complete Boot Camp software I downloaded, it just prompted me that it wasn't intended for this kind of system.

Hope this solves your problem too!

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Hello guys!
I have this problem with my laptop. Recently, the "Shift Keys" of my keyboard do not work with some keys, meaning, I can't capitalize some letters while I'm typing, or use some characters on the keyboard (like <, >, etc). Some of them work with the "left Shift", some of them work with the "right Shift", some of them do not work with either one. I have to work my way out with the "caps lock" key.

Processor - Intel Celeron 2.16 GHz 2 Cores
O.S. - Window 8.1
RAM - 4 GB

1) On Task Manager, I "End Task" on Skype. It worked once. Tried it again, it did not work.
2) Updated keyboard drivers - Windows said - "Drivers n this device were up to date"
3) Tried "Start On-Screen", it did recognize the "Shift" key, some I believe that is not a problem related with the keyboard (hardware)
4) Did a System Restore, to a point that I knew that the was working properly

Any advice will be appreciate. Thanks in advance!!!

Answer:"Shift Keys" won't work with some keys

This happens, the keyboard needs to be replaced. What is the make and model # of your laptop?
If you go to Ebay, you can search for your make and model # and purchase a keyboard. If you go to Youtube and type in your make and model # and type Replace Keyboard, you will find a video showing you how to replace it.

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Initially I had encrypted my drive with bitlocker with Win 10 and saved my recovery key on my microsoft account.

Now as my system was getting slow as its I3 processor 3rd generation i switched back to win 8.1.

Forgot the password, but as i had bitlocker password available i thought i could recover my data but thats any issue to.

Even though the key id is same with the one store in onedrive i m able to recover. Please help me.

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I am using Windows 7 on my laptop and I have question about when to use "Home", "Work" and "Public" profile.

If I am logging in without setting password, and I am logging in network with "Public" profile, then will any other user, who can see my computer, be able to enter my computer and check the contents on my computer ?

I am connecting to a network and there are 6 other users connected to this network. In the set network location window, if I select the netwoek as "Home", does it mean that other 6 users will not be able to see my computer on network and if I use "Public", then all other six users will be able to see my computer on network ?


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Can someone explain the difference between the two? How are they used, and when?Thank you!

Answer:Are "System Restore" and "Automatic System Recovery" the same thing?

What's the context please?And no, they are different:

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Hi all,

I'm sure there is a simple solution to this but I cannot find it, or I'm looking in all the wrong places.

This only started about a week or so ago but it comes on everytime I boot up my computer and just sits there, I answer with the option "don't remind me again" but I can't close the pop up.

How do I stop it from appearing in the first place?

Please help as it makes it difficult to work around when I can neither close nor minimize it.



Answer:Annoying HP "Create Recovery CD"" Pop up

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Another user wanted to play a CD he'd recorded but it wouldn't play when he put it in - that's not the problem. I wanted to give him desktop shortcuts for the CD Drive (D) and the CD Burner Drive (E). Sometimes I need them too. But they didn't work, got the message that the item "D\" was changed or moved (it never was) and the shortcut would no longer work. For the E Drive (CD-RW Burner drive) it had that flashlight thing searching for "E\". But they DO work when you click the ones in My Computer, from which the non-working shortcuts were made.

I put in another disc which had a program on it - just wanted to see if it would open it. It did and asked if I wanted to fix the "Target". I said Yes, and now THAT's the problem, too. The "Targets" on my screen now have the name of that program as the "Target" and now I can't make workable shortcuts on my screen either. I think I have to change the targets, but I guess you can't do it by just backspacing over the program's name on the shortcut tab, so it just says "D\" again, because I did that and it keeps coming back.

Answer:Shortcuts don't work - "Target" wrong

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I've got a weird problem here to report. I'm on a Lenovo N200 laptop running Windows 7 x64. Around half the time, the computer will boot up with the trackpad not responding. During times when this happens, I can look into the device manager and see a "code 10" ("device cannot start") for the trackpad. Restarting the computer fixes the problem.

I've had the problem once or twice over the last few years, but just a few weeks ago, it started happening very regularly (+/- 50% of all startup attempts). I can't recall making any notable changes to the system lately that could cause something like this. When the problem first started, it also affected the display adapter (Windows would start with an extremely low resolution and the graphic card would show a similar fault in the device manager, in addition to the trackpad problem described here), but this has since stopped.

I have tried updating the driver for the trackpad to a newer version, but the problem persists.

Hardware faults were considered, but I was able to successfully boot the computer from a WinPE CD five times in a row with no issues, so it would seem like this is less likely to be a hardware bug.

Any ideas as to where to go from here? I don't want to have to reinstall an otherwise clean and functional operating system for something this trivial.

Answer:Trackpad doesn't work, gives error "code 10" on every other boot

Hi, try using this to check the temps HWMONITOR | Softwares | CPUID
Temps can play havoc with laptops.
Cleaning the fan and air vents with a can of compressed air might clear away ant dust or debris, which could cause temps to rise.

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i tried typing in sfc /scannow in the run box but it just dissappeared right after nothing happened.Ive googled it for answers and tried your advice but still no results,any more ideas greatly appreciated.My registry defragmenter won't even run now either error code 1450 insufficient space.

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my o and l keys dont work anymore -- they haven't since yesterday
i have to paste "ol." from my clipboard whenever i want to use 'em
which is like every 2 words

oh yeah my period . doesn't work either

i don't know what else to say
i have win ME with 600mhz and 12 mb ram
i'm on a laptop too if that helps
i didn't install anything, or anything before it stopped working
i was typing and in the first half of the line, i saw o's and l's but
then all of a sudden it stopped

its really gettin' on my nerves havin' to paste ol. every 5 seconds and havin' to arrow around and delete the other two when i'm tryin' to type
so any help is appreciated

Answer:"L" and "O" keys don't work

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I broke one of the "feet" on my old E-Machines PS/2 keyboard I have used for years and like. I also use one at work that's pretty close to the same layout. I am looking everywhere for a keyboard with a large "enter" and "backspace" I can't find one. I don't care if it's USB or PS/2 but hate the "flat" type that ship with computers these days you look at the key to hard and it presses. I have HUGE hands and like the "old style" keyboard that you have to press pretty hard on the keys (like an actual spring under them) Do any of you know of a specialty keyboard shop or somewhere else with a big selection? I have looked all over the internet on the "major" places. (i.e. Newegg, TigerDirect, BestBuy, Wal-Mart, etc...)

If anyone knows of a place that has "old style" keyboards please let me know. I may have to settle but for such a small purchase that I use so much, I'd like to get what I want and I can't be the only one with massive hands having these same issues. The world isn't made for us big guys.

Answer:Keyboard large "Enter and Backspace" and "stiff" keys

Actually, PS2 is still in vogue on on most motherboards, and most local computer repair shops sell older KBs - maybe for more than they are worth, but they do.

I have an older KB that is PS/2 - I'll make a pic and post it if you want it.

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Yeah, my computer refuses to make any sound, and when i check my sound driver (or, well, not that sure what it's called in english, my copy of windows is in finnish, so i can't be sure) It's called: C-Media AC97 Sound Device, and i have this thing called:ES1688 AudioDrive (WDM). Both show the error "could not be turned on. (code 10)".
I'll give more details if necessary.
Thanks for any help in advance.

Answer:Sound does not work, driver shows "code 10"

Is your sound card built-in to the motherboard? If it is, go to your motherboard manufacturers website and download the latest drivers for the audio. Then make sure to uninstall the sound devices from device manager and then click search for new hardware. Point the intall to the new drivers.

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I have tried everything i can think of and am not able to get the notebook to boot without requesting the Bitlocker recovery key. I am resolved that there is something wrong with the HW but if someone has it working, I would like to compare notes. 

Answer:Has anyone get Bitlocker to work on E7470 without requesting recovery key on boot?

The problem was the BIOS. The computer shipped with BIOS version 1.1.6 and the O/S was not able to read the TPM chip. I upgraded the BIOS to version 1.3.0 and now Bitlocker can read the chip and doesn't prompt for the recovery key..

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Hi. Ok, I'm desperate. My Acer Extensa 4420 laptop, running Windows Vista, is less than a year old. A month ago I brought it into Best Buy Geek Squad because suddenly Windows would not load. It was sent away for "repair" and when I got it back, they said that my hard drive was replaced. I got it back with no operating system because they said that I needed to recover the system with the recovery cds. I sent away for the recovery cds. I received them today, 2 System Install cds, and 2 Recovery cds. I tried to install as per the directions. After I install the first system install cd, it says Windows installing files. Once that is done, I get an error message that says "Insufficient Partition found." I called Acer. They walked me through the process several times, still got the same error message. They said that I need to get a new hard drive...even though my hard drive was SUPPOSEDLY just replaced through Best Buy. What could be going on here? I am frustrated beyond words.

Answer:Unable to use recovery cds on Acer laptop--"insufficient partition found"

I'd be too.Your computer is under 1 year old, so I assume, it's still under warranty, correct?This:QuoteI got it back with no operating system because they said that I needed to recover the system with the recovery cdsis simply ridiculous.If I were you, I'd go back to Best Buy, and I'd bring a whole *censored* with me.

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Hi all. Earlier today I was playing around with Windows 8 Developer Preview inside of Virtualbox. I tried to install the VB guest additions (which allows copy-paste between guest and host, as well as other things) and was told to restart the computer. So I restarted the VM and got the new version of the BSOD saying something or other that I cant remember now. After trying to fix it with the recovery tool that came with the Win8 installer, I just chose to reset it because I hadn't really done anything. So I reset it, whoopdie-doo, and kept messing around with it. After a while I got bored of the ugly Metro UI and went back to Windows 7 ( I just closed the VM).

Now that I've bored you enough with background info, here's my problem. I reboot my laptop and I can't boot... "Windows has failed to start. A recent hardware or software change might be the cause. To fix this problem: <instructions in how to use the recovery disc to repair the computer>. If you do not have this disc, contact your system administrator or computer manufacturer for assistance. File: \Boot\BCD Status: 0xc000000f Info: An error occurred while attempting to read the boot configuration data."

So, I whip out my handy-dandy thumb drive that can boot into live Kubuntu, Fedora, GParted, and the Windows 7 x64 recovery disk. I've used the recovery disk before to fix my MBR a while back and it worked perfectly. So I assumed it would do its thing now.... right? Wrong. It searches for Windows inst... Read more

Answer:"Windows failed to start..." Recovery disk is unable to recover Win.

Nevermind! I fixed it!

The recovery disk I had on my thumb drive just didn't want to put as much effort into it as recovery disk I burned to a CD a while ago (I downloaded the ISO for the recovery CD from NeoSmart while they still hosted them for free, but I downloaded the ISO on my USB from some other website I can't remember). While doing some housecleaning (it's pretty sad to see me do such a thing- I'm either really stressed or really happy whenever I house clean) I found an old Windows 7 x64 recovery CD that I had downloaded from before they stopped hosting it in favor of some paid service. I decided to give it a go, and it worked! In the third paragraph of my original post, I said that the Recovery Disk on my thumb drive told me "Failed to Save Startup Options", but with the Recovery Disk I burned to the CD, it told me to reboot my PC and (after waiting about 10 minutes for the System Restore to check and double check itself, and then reboot again) I'm back in Windows 7!

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Hi guys,

Long story short broke bootloader and mbr, but got it sorted eventually after a couple of hours reading and playing with various tools. Machine boots back into XP fine with no user interaction. However when logging in logs me straight back out. I suspect this is because my D: partition (separate hdd) seems to have lost its allocation while I've been playing with the problem (probably should have physically disconnected it first. Lesson learnt) This drive however, as well as storing about 1TB of data (of which I haven't even had time to fully back up before problem occured! I know, it's ultimately my fault) was the location for some of XP's special folders, specifically My Documents; My Music; My Pictures (I think they were the only Special Folders I relocated.) Could their disappearance be causing this issue or will I have other problems somewhere? It's the only thing I can think of right now.

Partition Wizard Home Edition's Partition Recovery Wizard tool is able to find this lost partition but gives a warning when attempting to recover (see image). I don't know if it plans to copy the data which could of course potentially overwrite itself (since I don't have another drive big enough to copy to, which I don't want to waste time doing anyway) or if it just overwrites/rebuilds the partitioning section at the start of the drive. Is this operation going to be relatively safe?
Or is there a generally safer option/tool for ... Read more

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Hey. I receieved a Rootkit virus last night alongside "Windows 7 Recovery" and it emerged into something nasty today. I followed the fairly routine steps to remove it but realised I was still being redirected.
I'm running Windows 7 Ultimate and it was pre-installed so I don't have the disk.

Initially I checked my internet/browser wasn't using a proxy
Fixed my Windows host file to read only "127.0" etc.
Scanned with RKill and it "terminated" the rootkit
Used Unhide to recover hidden files on the Desktop

I was still getting redirected from Google so I:
Then checked Unhack Me... found nothing.
Continually cleared all Cookies
Tried to run TDSKILLER... it did nothing but Bluescreen me. I then used GMER as an alternative and it's came up with scan results, but nothing in red.
Ran Combofix - nothing
Ran a full scan on MBAM - nothing found
Ran a full scan on Spybot - nothing found
Ran a full scan on Pandascan - nothing found
Ran a full scan on CCleaner (cleaning EVERYTHING possible)
Ran a full scan on Spyware Doctor - nothing found
Installed Spyware Blaster
Ran Killbox - nothing found
Checked that nothing fishy was running on Security Task Manager
Checked my Windows startup programs, which were almost all Windows and NVIDIA

I then noticed a file jlvmyfor.exe in Program Files, disguised as winamp, which completely ruined the running of any process - including explorer.exe when I restarted after a scan.
Now I have an error 0x0000... Read more

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I have a HP Laptop with Windows Vista, 2008 model of computer. I don't recall the name 'Im sorry. As of a few days ago a help menu for every program started popping up when I clicked on something. I ran AVG and found nothing, I ran Windows Defender, and again nothing. I ran Norton and nothing. Still the problem persisted. Also when I tried to open a web browser it would open a million new tabs and I would not be able to get online. Finally I just relented and did a System Recovery. It gave me a fresh system but still there is a help window popping up and I cannot get online and I keep running the virus programs I do have and nothing will catch it. Im at a loss. The only recovery I have is a drive on my computer, no discs so I think it may have gotten on that drive and I cant get online through my browser really .... although sometimes it will open and it wall have the home page but I cannot click on the URL bar to type in another address because of the help windows that are always there and I cant do anything else to my computer that I know of.

If someone could help I would be so thankful. Thank you.

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Hi, all.

Long time lurker, first time poster. I am working on a Gateway MX3215. It was mauled by the Parite virus. I used the Dr. Web tool to cure all of the files. But there are a few "shaky" parts so that I'm not comfortable with the build. (Search comes up, but there is no dialog, etc.)

So I hit F11 to load the recovery partition (D partition on the physical drive). But it looks like it is stuck mid-process. I see the Gateway logo on the upper left, the words System Recovery on the upper right. On the left it is highlighted at Changing CD-ROM IN the main area of the window, there are the words "Completing Recovery Partition" at the top and two windows are open in the center. The one on the top has System Restore in the title bar of the window, with "please insert System Restore CD/DVD # 1 now." The window underneath has "File copy ... Please wait" in the title bar.

And the drive keep ejecting (looking for the CD/DVD).

What I've done: I defeated the PC Angel part so I can see the D: partition.

What I need to do: I need to reset this back to the first step, so I can use this to reload the OS on the computer. I have other builds of XP and I have partition management software. So I COULD just install some other build. But I'd like to reset the restore partition to the beginning.

Help, please? May thanks in advance.

One Ring

Answer:Solved: Recovery Partition stuck at "please insert System Restore"

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Hello again, so I recently bought a OCZ Vertex 4 SSD (as recommended in this thread: for my Acer Aspire 5742Z series laptop.

It said in the manual that it is not pre-formatted, and I can format if I want. I wasn't sure, so I didn't format it, just installed it.

The HD was not recognized when I botted from Hiren's Boot CD and accessed Mini Windows XP. Just showed my CD drive and that's it. But when I booted from my Ubuntu Live CD, it showed up as "OCZ Vertex 4, 128GB (119 free), and status is "Healthy" with Partition set to "Master Boot Record."

So I used the Acer Recovery CD's to reinstall Windows 7. It said "Installation Successful, computer will reboot now," but when it rebooted I got the following message:

"Broadcom UNDI PXE-2.1 v12.2.0
Copyright (C) 2000-2009 Broadcom Corporation
Copyright (C) 1997-2000 Intel Corporation
All rights reserved.
PXE-E61: Media test failure, check cable
PXE-M0F: Exiting Broadcom PXE ROM.
No bootable device -- insert boot disk and press any key."

I have already tried checked the order in the BIOS, my HD is first in line (I even reset to default just to be sure). I have also disabled Network Booting and Enabled F12 Boot Menu. When I reboot and press F12, I choose my HD and get the following:

"No bootable device -- insert boot disk and press any key"

Seems like it's still trying to boot from the network... Read more

Answer:Acer Recovery Successful, but still get "No bootable device found" message!

You need to format the drive before you install anything, or clone any data. If you tried to use an image recorded from a different drive, that can give you problems too. Most likely the Recovery discs formatted it anyway.

If the new drive is smaller than the original, that can cause a problem sometimes too. Also, Acer may have pulled the "proprietary stunt", and those discs you made may not be a copy of W7 per se, but a recovery option you can only use with the hardware it was imaged from (douchebags).

Your best bet is to clone your old drive to the new one. Easus lets you use their software for free for 30 days.

These are two of my favorite tools:

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My HDD recently crashed and I'm trying to recover my Outlook.pst file using the Windows Recovery Console - logged in as the Administrator. I can see the files just fine with a "dir" command. However, when I try to "copy" the file I get "access denied". There has to be a way around this? Is there some way to change the attributes such that I can copy it?


Answer:how to override "access denied" when copying files in Windows Recovery

I don't think you can do this with the recovery console. By default, for security reasons, the recovery console will only allow access to the root of all drives plus the Windows folder. There is a registry setting that will change this, but you can't change that with recovery console.

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Hi I have installed corel draw 10 on win 2000 pro and my sys. configuration is AMD athlonXP 2500+ and 256 mb ddr ram with 40gb hdd. Installation path: D:/program files/corel (space available on D: drive is 8gb The Problem. he application (Corel Draw 10) is not allowing me to work. when clicked on any icon "Application Recovery Manager Wizard" windows popups and displays message saying "The application you are using has become unstable. This will guide you through...." I uninstalled and reinstalled the application 3 times, the same error continues...

Answer:Corel Draw 10 Crashing "Application Recovery Manager Wizard"

Is this the first time you are experiencing this issue with Corel Draw 10 on Windows 2000?

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Hello everyone,

I already read a few threads about how to get rid of the Problem but i can't access the system recovery Options.
The advanced boot options leave me with only 4 choices including the different save modes and starting windows normally.
I can't use the second method either since i don't have the recovery disc anymore.

The OS is Windows 7 64bit.

Thanks for your help in advance.


Answer:"please wait while connection is beeing established" - accessing system recovery?

Welcome to Major Geeks!

Since you cannot get to the system recovery options, you should try the below procedure.

The Kaspersky WindowsUnlocker utility to fight ransom malware

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Hi there

Is there any way to create an actual Windows 10 recovery drive with the latest builds (10166 / 10240).

I usually have enough backups but if I'm mucking around altering partitions etc it might be easier to use a Recovery drive to fix the boot if I hose something up.

The old method doesn't seem to work in build 10240 -- I'm sure some people will eventually need some sort of Recovery system.


Answer:Build 10240 --any way to create an "Official" recovery system

I think the Recovery Drive should be good, if they've finished it? I tried it in 10162 and it either crashed (I think Shawn said he found the same) or got stuck in a loop.

Have you tried it in 10240? Does it work yet?

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Hello there, I have a sony vaio VPC-CW16FG laptop. My hard disk crashed recently so I bought a new hard disk Seagate ST320LT023, which is based on advanced format 4k sectors. The problem is that whenever I try to recover my system using recovery DVDs an error pops up "Windows setup could not configure windows to run on this computer's hardware". After researching a bit I found and successfully verified the 1st error the article with my problem. However the second verifying instruction does not appear(there is no such line) in my system. As far as correcting methods are concerned. The problem is that the second method does not applies to my system because the bios does not show any such option and I'm not sure how to apply the first method. Please guide me (step wise) how do I install drivers when I can't boot into my computer. Is there a way I can do that from linux liveUSB. I don't have any windows installation DVD. Please help.

Answer:Sony vaio recovery Problem - "Windows setup can't "

Here are the attachments referred in the microsoft support article

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I have an HP Laptop (DV 6646 US) with a Windows Vista installed.. During the last 1yr my laptop has been falling apart (literally) with first the audio drivers crashing, then problems with the DVD writer etc. When I bought the laptop, I had a recovery partition & was not provided a Windows Vista CD/DVD. Since my DVD Writer has crashed, I do not have the option of creating recovery discs now. Could anyone please suggest a method for me to reinstall/recover Windows Vista from the recovery partition without having to use a CD/DVD.

Thanks in advance!!

Answer:How to "reinstall/recover" Windows Vista from Recovery Partition without CD/DVD?

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Since upgrading to Windows 10, on my Alienware 17R3, I Constantly keep getting a popup to "update Your Recovery Media".  I did update my recovery media immediately after upgrading to windows 10, But I still keep getting the popup every time i reboot my laptop and almost every hour or so.   I have clicked on "Do Not remind me" option on popup , but  I Still Get it!
I figured it no harm to trying to update my recovery media again just a couple days ago to see if I could get rid of the nagging popup, But I am still getting it.   Has anyone else experienced this and know any solution/suggestions?? 

Answer:"Update your Recovery Media" Constantly popping up. (Even after updating already)

Try asking your question in the Alienware owner club forum.

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i just made a copy of my computer's :"COMPAQ RECOVERY CD/DVD CREATOR" porgram for computer recovery. It took 6 CDs to make the copy as it was suppose to.

as my computer made it clear ,one and only one copy of the :"COMPAQ RECOVERY CD/DVD CREATOR" can be made. im wondering why that is?

the copy i made was successfully completed,but i made the copy because i had a registry file corruption that was preventing me from doing a full reformat/recovery but my computer was otherwise working fine.. does this mean my RECOVERY SET is corrupted with that bad registy file too?

thanks ahead of time.


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Dell Update keeps requesting to install "SupportAssist OS Recovery Tools".  I select "Install Now" and it appears to install.  However a few days later (I think the next time it checks for updates) it prompts me to install it again.
Please can you help me resolve this so that the update installs correctly and thereby getting rid of the prompts.
Thanks for your help.

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How can I make it tickable (un-gray it out) again?

I believe this also hinders my ability to press F8 during boot to switch to safe mode/normal startup.


Answer:"Time to display recovery options when needed" is grayed out.

That is odd, have you been playing with running services at all?
You may have killed something that feature needs to function.
I tried playing around with a few obvious ones but couldn't reproduce your problem here.

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How can I permanently REMOVE files found in the "Lost" folder of MAGIC RECOVERY, to decrease drive size?

I had plenty of movies in a external hard drive (LaCie trademark). One day I couldn't see anymore the folder containing all these movies, it misteriously dissapeared from the screen, but the size of the external hard drive remained unchanged!!

With Magic Recovery Pro 3.2 I found that folder including all movies, in the "Lost"- items folder.

I can select one movie and save it to another drive (e.g. C:\, D:\...), but what I want also is removing (deleting) some files from the Lost folder, in order to liberate some space from my external hard drive.

Does anyone know how to do it?

If it's not posible to do it with Magic Recovery, but it's posible with another software, please tell me the name .

thanks in advance!

Answer:permanently REMOVE "Lost" files with MAGIC RECOVERY

Make sure that you can see hidden and system files when viewing that drive.

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Can some wonderful person help me with a hijack malware problem on a win7 system acer? I've successfully been helped a couple of times before on this site and have had a good experience both times. Not sure if it was related, but my first symptom this time could have been my second USB port didn't want to work when I tried to plug in my printer. Plugging it into another port did work. Not sure if that was related, but just after my printer was recognized, I had gone back to my browser to get the thing I wanted to print. Soon after poking around, the Firefox browser closed itself spontaneously; since I knew that's a symptom of an attack, I turned of the wireless access ASAP, but it was too late.Suddenly appearing were error messages.  In this case, you'll see pictured "critical error," but there were many variations such as: "serious disk error writing to drive c:\" and "hard drive controller failure" etc. I knew these error messages were bogus, because I've had those things happen. So I began to poke around to find out what had really happened. When I clicked on these notifications, this program that I didn't install was opened - called "File Recovery." After a bit of investigation, I found that it was connected to  - It opened automatically when I clicked on any one of these error messages, which was suspicious. Then I noticed that my des... Read more

Answer:Hijacked by "File Recovery" malware sales program

Just another update - the Malwarebytes full scan has finished, with the same results as the quick scan. The PUM_hijack_start files that Malwarebytes attempted to delete from the registry are still there. Avira has been scanning for the last three hours and is only a third of the way through the process, so I'll have to go for many more hours before that scan is finished. But I doubt if anything will be revealed differently than Malwarebytes.  Also, it now appears as if *all* files are gone. The feature that opens file manager can only be opened if I plug in a flash drive, where it appears as if there are "no files" to run anything - even including Google Chrome (which works fine) and Open Office, (also working fine.) They are the only two programs that are still on the start menu. However, if I go into Open Office, (for instance) and ask that program's recent document feature to open a file, it has no problem doing so - it can even save that file, etc. Also if I look at the hard drive space available, it says the same proportionate size is free and occupied with files that I have always had available. So in fact my files are there, it's just that the infection is making it appear as if my files are "gone" when I look for them in the file manager. I'm guessing that it's the file manager that has been altered to appear as if all my files are gone - which is strange, because when I check back a second time, the files are there ag... Read more

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I need to install something else to make it work?
I'm trying to downgrade L720 from W10.
I've installed Windows Phone Recovery Tool, and it loads the splash screen, then a windows oppens saying that is Stopped Working.
I have already used this tool before, and uninstalled.
What i have to do to make it work?

Answer:Why Windows Phone Recovery Tool "Stopped Working"?

Try again, Uninstall it and reinstall

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I wanted to roll back to win 8.1 after downloading 1.7 Gb of data it says "unable to verify package " Phone Model Lumia 730.
Pls help me i was able to roll back to denim from version 1.2.4 but this new version seems to still create problem.

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I have a laptop with a fingerprint reader on it, got it enrolled with Windows Hello, everything I read tells me I should have an option to login with my fingerprint.  Nothing on the login screen.  My "login-options" are recovery questions, password, one time password.  I can find nothing on where to reset the security questions, I assume I filled these out when I set up the system but I despise them and generally ignore what I put in there.  Password works.  Where is my fingerprint option, and where do I either get rid of or reset the "recovery questions"?

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Hi all,
I'd like to start out by saying, my computer knowledge is rather basic, so please, bare with me.

I've recently purchased a pre-made desktop. Upon arrival and start up today- I got the window's recovery error screen stating that hardware/software changes may be at fault. I have only the basics plugged in-I have tried unplugging them all and making sure all connections are secure, trying my old graphics card, and even dropping the ram down to 2gb. I cannot start in safe mode, nor window's normally. Whatever I choose, it goes to the window loading screen with the little orbs for about 10 seconds and restarts my computer. And ends up going to the recovery screen again. I have a reinstallation cd, but it wont read it. I have yet to call tech support for the manufacturer, but I am hoping this is something I can fix. Any ideas?

Answer:Stuck on "Window's Recovery Error/Restart" Loop

You say your computer is almost brand new...and I would imagine under some form of warranty.

A new computer should not be presenting with the problems you have listed - & we volunteers should not be putting at risk the rights,YOU, the consumer has under that warranty...
Be aware that attempting any subsequent hardware troubleshooting steps may, in some cases, void your warranty.

I strongly suggest that you should seek further advice asap.
Under Warranty terms a duty of care applies.

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Hi, my sister has Sony Vaio E-Series which runs windows 7 Home edition. She encountered a problem starting up the windows and decided to use Recovery Disk, Recovery Disk stopped working and needs additional source (disk) to run. She weren't successful so decided to stop recovery and run it again. After that the error "BOOTMGR is missing" appeared! When I put the recovery disk inside the machine it doesn't work. F8 and F4 keys also don't work. So I can't use the similar solution mentioned on the internet like running "system restore". She also doesn?t have Windows 7 installation disc to run.

Please help me solve this problem

Answer:Error "BOOTMGR is missing"_It doesn't allow me to use recovery disk

We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create

Did you make the OEM manufacturer's Recovery Disks?

How to make Sony Recovery Disks:
View Document

How to use Sony Recovery:
View Document

How to use Sony Hardware Diagostics:
View Document

How to order Sony Recovery disks:
1.Go to
2.Enter your computer's model number (for example, PCV-XXXX), and click List Parts and accessories.
3.Follow the online instructions to order the Recovery Media Kit.
If you are not able to access the Sony Direct Accessories and Parts Center Web site, contact a customer service representative at 1-800-488-7669.

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I've seemed to have picked up this spyware. I downloaded and ran Spyware Doctor in Safe mode and I can't seem to get rid of it. Any guidance would be appreciated.


Answer:Removing "SMART Repair" Data Recovery Spyware

here's one solution:

"Smart Repair" Data Recovery - how to remove

here's another (more involved):

Remove/Get Rid of Smart Repair,Smart HDD Virus Removal-How To Guide | How to Virus Removal

and--if you're into You Tube--here's a video:

Remove SMART HDD Virus, S.M.A.R.T. Check Virus and S.M.A.R.T. Repair Virus - YouTube

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Hi All,
I am trying to create a USB recovery media for my Dell laptop using my ServiceTag (Inspiron 15r N5110). I need this recovery media to reinstall and see if that helps with the laptop boot issue, that I am experiencing currently.
I am experiencing "No OS Images defined for the Product" error for the said Service Tag in Dell OS Recovery Tool.
Any idea on how do i get this resolved? Thanks.

Answer:"No OS Images defined for the Product" - Dell OS Recovery Tool.

Contact Dell directly. You will have to pay $.
You were suppose to create back backup on a USB flash drive when you first got your laptop. Too late now.

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I'm using laptop lenovo T430U, when doing system recovery process until half ways my laptop no battery then shut down. After that Windows failed to start. A Recent hardware or software change might be the cause. To fix the problem:

1. Insert your windows installation disc and restart your computer.
2. Choose your langugae settings, and then click next
3. Click "repair your computer."

Can someone help me or tell me how to get it past the windows is loading files?

Answer:Stuck at "windows is loading files" when doing a system recovery

How do you know your battery caused it to shut down? Does it complete Recovery? Are you using disks or Lenovo One-Key Recovery? How do I recover my system using ThinkVantage Rescue and Recovery

Make sure you are on AC power and try again.

If Recovery won't run you can get a much better install doing a Clean Reinstall - Factory OEM Windows 7. Everything is provided in the blue link to get and keep a perfect install.

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I sent for my recovery disks and loaded them accordingly on my HP computer (1.33 GHZ Win XP Home). I followed the instructions step by step and I get to the end where the system prompts for
restart and supposedly Windows registration screens should come up but I get "Starting System Recovery" then I see the INTEL logo and all of a sudden a blue screen with an error message telling me that my system is not ACPI compatible and one optioon is to go to (URL not exact but similar)! Does anyone have any idea what could be wrong here?

Answer:After loading recovery disks "System not ACPI compatible"

Yup, this is the Advanced Configuartion Power Interface. Basically, it's how the OS sends shutdown commands to the BIOS (much more than this really but this is an outlying feature). Your blue screen is a warning that with your current BIOS revision, the OS may not interact with the BIOS properly. You should be able to bypass this though and install anyway. But you really should flash your BIOS with the latest version.
Read my post from this thread:


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i keep geting the ACTIVE DESKTOP RECOVERY thing.... ive done what people say to do online...
Every time i open "my documents" it Says "windows explorer has encountered a problem and must shutdown" or whatever ya know?

i have no clue how to fix this...

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I know this question has been asked before as I've read about it all over the Internet. In order to get rid of the 'Low Disk Space' message it says to go to the registry and locate HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Policies \ Explorer, type a new value, etc. The only problem is I don't have an Explorer key. It ends at Policies.

I've tried everything. I've tried creating the key myself, and I've tried inserting the value into the policies folder. Nothing has worked. Can anyone help?
Thank you

Answer:Solved: Can't get rid of "Low Disk Space" message on my recovery drive

I guess no one else is having this problem. Do you think this is a problem with HP?

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Hi, I am a new member and really want to get some help from all members here. I have an Axioo netbook running Windows 7 Starter. Due to some problems the other days, I decided to run a Recovery. The recovery process ran successfully, and I eventually had a fresh re-installation of the operating system. But, the problem is, everytime I turn on my netbook, I always get this annoying notification. I didn't have any user data to restore and I always clicked Cancel to dismiss the pop-up window. However, this annoying notification always appears for every startup and I must click Cancel button to make it disappear from the screen.
My question is what should I do to solve this annoying problem? I find it uneasy to always click Cancel button for each startup.
Thanks a lot for the help.

Answer:HELP Please : Annoying "Restore User Files" Window after Recovery

Did you import your files separately? This normally only comes up when you choose to run Recovery with backup.

Have you tried clicking Restore my Files to see what it has to offer?

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Desktop Specs (this system was built for me in 2005):Motherboard: Asus a8v DeluxeCPU: AMD 64 3200 (Winchester)Boot disk: WD Caviar SE 160GBAdd'l disks: WD Caviar SE 160GB, Maxtor DiamondMax 21 (IDE-320 GB), Maxtor DiamondMax Plus 9 (IDE-250GB), WD My Book Essential (External USB-500GB)OS: Windows Professional SP2 - 32-bit (OEM)Optical drive: LG GSA-4120B (A115 update)I am the only person who ever uses my desktop; the PATA, and external disks I added on later without a hitch.This mess began last night when I flashed my desktop's mobo BIOS to the 1018.002 beta upgrade, which I did from the ASUS upgrade utility on Windows. Once I rebooted, I went into the CMOS and changed the onboard controllers to turn off Promise and pick up my SATA drives from the VIA controllers. The BIOS found those (and the PATA, optical and external drives) just fine. Rebooted and got the NTLDR error. Set up CMOS to reboot from Optical drive, put the CD in, rebooted, F6'ed at the blue screen, put in the VIA controller update from the floppy and all went well. The recovery console found my SATA drive where the OS is installed and prompted me to enter my password.I entered the password I've been using at login for the last few months.  No dice. Twice. No. Three and I was out.  I am fortunate to also have a laptop or I would be absolutely livid right now. I've googled for help to no avail. What are my options? Thanks!

Answer:"Forgotten" password problem in Windows XP Pro Recovery Console

You may want to read thisError message when you log on to Recovery Console in Windows XP: "The password is not valid"

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I've recently been getting this message when playing Rust and Sniper Elite V2, I also get it if I bump my computer desk too hard. I tried the "Last Known Good Configuration" fix but it didn't work, and I tried the "Repair Your Computer" option, but when I get to the log-in part, my keyboard won't work. I've had the computer for a few months but the problem only occurred a few weeks ago, and and has only been a serious issue this past week.

Answer:"Windows Error Recovery" System did not shut down properly

Hello and welcome Best Noob soem system specs would be very helpful mate and also try reseating all cables cards and sticks.
System Info - See Your System Specs

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Hi Team,
I'm able to recovery the 48 digit key using Advanced HelpDesk portal but if I logged into the helpdesk portal using helpdesk username and password getting an error Recovery key not found.
Self-Service Portal is also working fine.

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I got the warning msg that my drive "E" (system restore) was almost full. I did a disk cleanup, and a delete all restore points (including system...). After deleting approx 25 restore points and I've deleted down to 2 currently (new ones) and the only way I could get them to go was with CCleaner, My disk now shows only 4.2 free of the setting of 10.6GB. I cannot find what it taking up over 6GB on my recovery disk. What has it gone for....? I searched the internet several hours but can't find the answer. Any help appreciated...TJ

Answer:Unable to increase free space on Recovery Disk "E"

System Restore points take up space on C, rather than in E or a recovery partition in my experience. A recovery partition is normally put there by the manufacturer to allow you to restore to factory specifications if needed. I wouldn't ever deliberately put anything else on a recovery partition.

Who made this PC?

Can you post a picture of Windows Disk Management so we can see a visual display of your partitions?

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I searched for a fix to this problem and couldn't find any posts that were resolved so here is my proposed fix.  This method was performed on a Toshiba Satellite A210 series, but I'm positive it will work on almost all models.Prerequisites:Toshiba laptop.Toshiba recovery CD usedSymptoms:Screen reads "Applying Final Configuration" and never finishes or computer reboots manually or automatically and repeats a same step endlessly with a screen title of "Applying Final Configuration".Solution:The problem seems to be in the cleanup design of this final step and is purely a huge mistake in the programming department of Toshiba.  I used an extra tool to complete step 1 called WinPatrol 2010, but you can do it with the alternative discussed below.Step 1.) Using WinPatrol bring up the "Startup Programs" tab.  Delete the following items:Title                                                     CommandSysOff                                                  ClosespV.exeB3                                                            B3.bat... Read more

Answer:Toshiba recovery CD stuck on "Applying Final Configuration" fix

Quote from: Sn3akyP3t3 on April 07, 2010, 11:03:43 AM...It seems like Toshiba hardware is sound, but tech support and drivers seem like a distant afterthought.  After experiencing this and having my own experience I've decided I won't be purchasing a Toshiba ever again.My experience, too.

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Good evening people! .
I did a clean windows 7 recovery yesterday night (left computer doing the work while I was asleep) via HP recovery manager, and today while setting it up, I plugged in my external HDD for software installers and stuff (not sure if the problem was present at the moment).Later, when I wanted to eject it and unplug it, it didn't want to eject, saying that something in it was in use, although I was sure I closed everything in relation (maybe a process was still on), but I unplugged it anyways thinking that the ejection is not crucial for mass storage devices, then when I plugged it back in later, it showed as Local Disk, and so did the recovery partition tat was entitled "Recovery" before (The external HDD, which is a Transcend, does work properly though, and when plugged, the scan options notification from ESET Smart Security display its original name).
I hope I wasn't long explaining useless stuff, and hope you guys would be of help to me, thank you so much for your time! ^^.

Answer:External Hdd+ recovery partition show as "Local disk"

what is shows in device manager?..
Disk management?

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I'm trying to create a recovery for my Windows 10, and during the process I get an error saying that: "We can't create the recovery drive: A problem occurred while creating the recovery drive." With some searching, I found that a common way to fix the error is to un-tick the "Backup system files to the recovery drive" message before proceeding to create a recovery drive. I'm wondering what would happen to the recovery/back-up if I did so.

Answer:What does unchecking "Backup system files to the recovery drive" do?

Have you read this? Recovery Drive - Create in Windows 10 - Windows 10 Forums

From the Tutorial

Back up system files to the recovery drive will require that the USB flash drive is large (at least 8-16 GB) enough for this.

Checking this option will give you a Recover from drive Troubleshoot option in advanced startup that allows you to reinstall Windows from the recovery drive.

Some people are getting a We can't create the recovery drive - A problem occurred while creating the recovery drive error message with Back up system files to the recovery drive checked.

If you have this issue, then leaving Back up system files to the recovery drive unchecked should allow it to successfully create a recovery drive.

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OK. this is not really a start up or boot problem only an annoyance

so i boot from the windows installation dvd, vista loads, i choose the "repair your computer" option, the "system recovery option" appears and the problem is my vista home premium is not listed there, so basically i can't select an installation to repair if i needed to(i only have one OS).

i notice that at the bottom of the box it says "if you do not see your operating system listed, click load drivers to load drivers for you hard disks"

do i need to load a driver for my hard drive or something or what drivers is that referring to? any knowledgeable mind to explain what that means

what could be casing this problem about my vista installation not listing.

my system works just fine, I'm just concerned why vista is not listed in the "system recovery option"

thanks for any help....

Answer:vista installation not listed in "system recovery option"

Hello Gothnezz,

I believe you are referring to step 5 in the tutorial below. If so, then you can just go ahead and click on Next to continue anyway.

System Recovery Options

Hope this helps,

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Hello, I recently tried to install debian linux via a live USB, which didn't go too well. Basically, my mbr and general boot sector got messed up completely.

So I used the live USB to re-write the mbr of Windows 7 using "TestDisk" on linux, which let the OS show up in my win 7 recovery disk.

The first time, it started repairing straight away, and asked me to reboot. I did so, and the second time, it went to the list of recovery options, of which I selected repair system (I think thats what it's called... the first one anyway) which did some more repairs, and asked me to reboot again. This time, the repair CD still booted, but said there were no problems and the OS should boot perfectly fine.

This is not the case, removed the cd and I still just get "ctrl+alt+del reboot" on my boot screen. Any ideas what options I have from here?

Answer:Boot screen displays "mbr" no problems in recovery disk

this has happened to my uncles laptop before, it is quite mis-leading, if you have recently installed some modules of ram, sometimes if the size and speed dont match it will show that error, this is one of the reasons that that error comes up, i assume there are many more

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My Dell Inspiron 15 (5000 series, model 5558) laptop is coming up with a Recovery screen that says "The Boot Configuration Data for you PC is missing or contains errors" (error code:  0x000014c).  It says to use Recovery tools...but I don't have a Recovery Tool USB.  I tried to download the Dell Recovery Tool program and install it on my other PC, but it is a Toshiba, and it says I cannot install on a non-Dell computer.  
How am I supposed to create a recovery tool if I don't have a working Dell??????  This is madness!!

Answer:Dell Inspiron 15 laptop "your device needs to be repaired" but don't have recovery USB

 hard drive may be going bad.
The Recovery Tool program does not need to be on a Dell PC. You do however need a Windows PC.  

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I have an HP Laptop (DV 6646 US) with a Windows Vista installed.. During the last 1yr my laptop has been falling apart (literally) with first the audio drivers crashing, then problems with the DVD writer etc. When I bought the laptop, I had a recovery partition & was not provided a Windows Vista CD/DVD. Since my DVD Writer has crashed, I do not have the option of creating recovery discs now. Could anyone please suggest a method for me to reinstall/recover Windows Vista from the recovery partition without having to use a CD/DVD.

Thanks in advance!!

Answer:How to "reinstall/recover" Windows Vista from Recovery Partition without CD/DVD?

&#x202a;Windows 7 - Create a System Repair Disc on a Bootable USB Flash Drive without Burning a CD&#x202c;&rlm; - YouTube


Steps followed in this video are listed below.

Assume that the flash drive is F and disk 1 in diskpart.

Create 2 folders on the flash drive - boot and sources

cd c:\recovery
dir /a:sh
cd YOUR_GUID_DIRECTORY (only subdirectory in c:\recovery)
dir /a:sh
xcopy /h boot.sdi F:\boot
echo F|xcopy /h Winre.wim F:\sources\boot.wim
cd c:\windows\boot\
xcopy /h dvd\pcat\bcd F:\boot
xcopy /h dvd\pcat\en-US\bootfix.bin F:\boot
xcopy /h pcat\bootmgr F:
attrib -r -s -h /s F:\*
list disk
select disk 1
list partition
select partition 1
list partition

Eject the flash drive and boot from it.

Create a USB flash drive which has the same functionality as a system repair disc - startup repair, system restore, image recovery, and command prompt. Some computers may take more time to boot from USB, although newer machines should boot faster. This method should also work with a USB hard drive.

There are a lot of things with a USB workaround, provided you have a USB flash drive to spare. That should help cover the use of a System Repair Disk, however you will need to access a feature during the BIOS stage that will allow you to activate the recovery partition.

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I ordered a Toshiba recovery USB. It cost me ?40! But it doesn't work. I need to restore my system because my entire hard disk - including the recovery partition - was wiped clean by a virus. A laptop repair person put a cheap version of Windows 8 on for me, but it is not the full version and various things - such as the DVD player - don't work. I need to reinstall to factory settings.

My USB ports are working fine. When I am in Windows, I can view the contents of the USB stick I have been sent. It contains various folders and files, including a "BOOT" folder and a "BOOTMGR" file.

I have been into the UEFI settings and made the following changes:
Disabled Secure Boot
Changed the Boot Order so that USB is top of the list
Changed the Boot Mode from UEFI to CSM

When I restart the machine with these settings in place, I get the message "No bootable device - insert boot disk and press any key".

I have four USB ports and I have tried plugging the USB stick into every single one of them, but I get the same error every time.


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This is the screen i get when i start my virtual machine of Windows 8. This is what comes written there.
"Windows Recovery Environment
Your PC needs to be repaired
This 64-Bit application couldn't load because your PC doesn't have a 64-Bit Processor. If you're using Windows To Go, make sure your USB device has a version of Windows that's compatible with the PC you're trying to use.
Error Code: 00xc000035a"
All this when I already have a 64-Bit Genuine Windows 7 home premium installed on my Sony Vaio Lapotop with Core i5 processor, 4GB RAM.
What should i do please help??

Answer:"Windows Recovery Environment" after installing Win 8 virtual machine

Windows 8 throws an error involving winload.exe when it can not boot for any reason.

Sounds to me like you might have to setup VirtualBox better or whatever software you're using. I don't use virtualization, so I can't be more specific.

In your motherboard bios settings, make sure Virtualization is on, or similar. (VT or HAV)

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I'm running Windows 7 on a DELL XPS. Before this happened a disk scan was running and I reset the computer before it was finished. It restarted the first time, but by the time I got back to the computer it was on the "Strike f1 to retry boot" screen.I've tried turning on CAPS LOCK, NUM LOCK & SCROLL LOCK and hitting ALT - E,F,B, but that did not seem to work. I don't know if I did the combination work or something, but I tried a variety of combos and none of them seemed to work. I also tried reloading the default settings in the Boot options menu and that did not seem to help either. I've read resetting the BIOS is a possible solution, but I'm not sure what the next step is at this point.Any help would be greatly appreciated.* UPDATE: I just ran a diagnostics test and it said Error Code 0141 - No Drive Detected

Answer:Getting "Strike f1 to retry boot" "Error Code 0141 - No Drive Detected"

Its having issues detecting the hard drive. What is the exact make/model number of this computer?Curious as to why you didnt allow it to finish properly? Did it take forever getting hung at a certain point of the scandisk in which you told it to reboot because it was not progressing further? I have a strong feeling you will need to replace the hard drive. The system sensed an issue with the drive before it died and it attempted a scandisk to try to repair, and right now it sounds like the issue with the drive got worse from the point in which the system detected a scandisk was necessary to correct for errors.

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Hi All,

I'm having some issues with WinDBG and a crash dump analysis for a Windows Phone 10, so I hope someone could answer this question here.

Background information:
Recently I bought a brand new Lumia 950 XL Dual SIM phone which keeps restarting over and over on a very random basis. After reading several threads it turns out that many people are suffering from the same issue and generic remediation steps are not working
at all. This includes using Windows Device Recovery Tool, turning off certain features such as WiFi & Bluetooth, SD card usage, etc.
After troubleshooting this issue for a while I decided to get on with Field Medic application which clearly indicated a 000000F9 crash. Unfortunately this didn't tell anything too specific so I captured a minidump from the phone and went straight to WinDBG
for further analysis.

Now my issue is that although I can load the crashdump into WinDBG, I'm unable to get the appropriate symbol files as WinDBG is constantly complaining about not finding the required files. I've changed the required sympaths as necessary so I've been trying
to use the official MS online repositories but WinDBG just doesn't want to cooperate and get the files. Unfortunately I couldn't find an offline symbols repository for Windows Phone 10 and therefore I'm stuck with the analysis. The symbols would be required
in order to nail down the root cause making the 0000009F crashes. So far I can only see that this is possibly a driver re... Read more

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I started to do a full system recovery on my son's Acer Aspire 5750z, Windows 7 Home Premium 64-bit using the (4) Recovery DVD's we made when we bought it. Everything was working fine through the first three discs. I was called away while the third disc was in use (maybe 10 minutes) and when I got back to the machine, the window was up asking me to remove disc 3 and insert disc 4. I did, and in the 4 hours and 15 minutes since then, nothing has happened. The Acer eRecovery Management (v8.3.2) Window is up. Step 5 "Restore Progres" is highlighted. The elapsed time counter is continuing to run (currently at 5 hours 8 minutes and counting), the "Restoring System" bar is full and shows 100%, and the "Updating System" bar is stuck at 2%, which is where it was when I put in the 4th disc. I am tempted to shut down the laptop and start all over again, but I am afraid that it will mess something up if I do...what should I do at this point?

Answer:Solved: Acer Aspire 5750z "stuck" during system restore (recovery)

Hello & Welcome to Tech Guy Forum.

I started to do a full system recovery on my son's Acer Aspire 5750z, Click to expand...


I am NOT, sadly an expert with the Acer recovery program.

I don't know if stopping & restarting will damage your computer.

Which service pack of W7 HP 64 bit?

Logically, what choices have you; wait for X # of hours, or shut it down?

If you shut it down, boot to the W7 Recovery Environment & try a repair. It might find the files necessary to believe that W7 is currently installed.

Run Diags from Acer, that are probably built into the computer.

Which Acer Aspire 5750z? There seem to be multiple offerings.

There's a user guide here.


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Hi Forumers,
   I have an Inspiron 2330 and since the hard disk broke and was replaced, and after upgrading to Wondows 8.1, I have not been able to re-install Dell Backup and Recovery!
It always stop at the first step of the installation process (after rebooting), saying that access is denied.
Looking at the various logflies in the installation directory, I can find the following errors:
- "Error: failed to close CSTDisk handle GPT" in the DSLCheck.exe.20150104170319_1.log file
- various errors like these in the CreateHardLinks.exe.20150104170356_1.log file:
[2015-01-04 17:03:56]   Error: File Not Found : C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\libxml2.dll. - ErrCode: 2 - ErrMsg: The system cannot find the file specified.
[2015-01-04 17:03:56]   Error: File Not Found : C:\Program Files (x86)\Dell Backup and Recovery\Components\DBRUpdate\DsProtectionIndex.dll. - ErrCode: 2 - ErrMsg: The system cannot find the file specified.
[2015-01-04 17:03:56]   Error: File Not Found : C:\Program Files (x86)\Dell Backup and Recovery\Components\DBRUpdate\DsProtectionIndex.dll.config. - ErrCode: 2 - ErrMsg: The system cannot find the file specified.
- In the SftService.exe.20150104170720_0.log file:
[2015-01-04 17:07:26]   Error: BOOL CSftServiceModule::CreateDBRTile(void) Temp Link file not found (C:\Program Files (x86)\Dell Backup and Recovery\DBR.lnk). - ErrCode: 2
[2015-01-04 17:07:26] &n... Read more

Answer:Can't install Dell Backup and Recovery ("Access is denied") on my Inspiron 2330

no replies in 7 months.  I have the same problem.

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Please please please someone help. This problem is getting out of hand. I've posted about this problem, but the posts are getting moved to different threads and no one is replying. So here it all is form the beginning as simply as I can put it.

Not too long ago, I added two additional HDDs to my desktop. I then moved all of my C:/Users files to one of the new HDDs then enabled RAID 1 using Windows Storage Spaces on the new HDDs.

All was working perfectly until one day I tried downloading something or creating a new file (can't remember which exactly) only to get a "disk full" error on D:\, the new mirrored drives. Upon investigation, one of the new HDDs (not new from box) firmware had predicted a failure, so Storage Spaces retired the drive and now says the Storage Space has reduced resiliency, add a new drive then remove the bad one.

As it stands, my computer is useless for much more than browsing the internet. I can't download files or create/edit existing ones. I tried installing AOMEI and Macrium, but both failed so I can't mirror my HDD to prevent downtime. I have another 1TB HDD, but while the RAID 1 ones are WD, this one is Seagate. The only thing I could really think to do was attach another 320GB disk to copy D:\ users in case things go really bad, but for some unknown reason explorer ends up not copying the files. I tried booting into safemode, but this requires using a recovery key and despite that I have a recovery key that matches up with the ID (fro... Read more

Answer:Recovery Key "incorrect", Storage Spaces Reduced Resiliency, Disk Full

The two drives in a Raid array do not need to be the exact same make/model drives. They don't even have to be the same capacity, but the Raid Array will run at the lowest capacity drive in the array.

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My laptop, when powered up started automatically launching Windows Start Repair and loops for hours in fixing problems. I do not know what prompted this cycle to even start. I have entered the F2 screen at the start up and made it so it starts from a disk vs hard drive. I then put in the 1st recovery cd and restart. It automatically loads into the screen "Please wait a moment" and never proceeds. Help

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Check this out people!
Cain & Abel v2.5 beta60 for NT/2000/XP released
New features:
- Credential Manager Password Decoder for Windows XP/2003
Credential Manager is a new SSO solution that Microsoft offers in Windows Server 2003 and Windows XP. Cain can now dump passwords from user's credential files and show them in they're cleartext form.

What is Cain & Abel: it is a password recovery tool for Microsoft Operating Systems. It allows easy recovery of various kinds of passwords by sniffing the network, cracking encrypted passwords using Dictionary, Brute-Force and Cryptanalysis attacks, decoding scrambled passwords, revealing password boxes.

You can download this excellent freeware from
my web...

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I know a BIOS update on my Latitude with Windows 8 and Bitlocker activated on the O/S drive triggers Bit locker recovery on startup. I don't have the recovery key and so am stuck. How to recover without the Bit Locker recovery key?

Answer:BIOS update without suspending Bitlocker has triggered a recovery and on start up I am prompted for the recovery key

The solution I found was to install the previous version of the BIOS, but without being able to boot into Windows, I needed to install the previous version of the BIOS in DOS. Some server products provide a F12 boot up menu option to roll back a BIOS update, but this is not available in my Latitude.

I downloaded the correct BIOS version (the additional info section made specific reference to it being installable from Windows or DOS). I prepared a bootable USB key (to a dos prompt) and copied the bios installer executable to the memory stick.

Because secure boot (UEFI) is enabled, it is not possible to boot up from USB key, so legacy boot mode needs to be enabled. There were 3 settings that required changing in the BIOS before I was able to boot from the USB key.

Once I was able to boot into DOS from the USB key and got to the DOS prompt, I ran the BIOS update exe. The laptop rebooted, installed the previous BIOS version and then rebooted again. I pressed F2 to get into the BIOS and changed back the settings as they were (secure boot UEFI). I then managed to boot into windows without being prompted for the Bit locker recovery key.

You able to export or view the Bitlocker recovery key by going to Control Panel -> Security -> Bit locker Management, and temporarily suspend protection (until the next reboot). It is possible to run a commandlet to specify the number of reboots bit locker should be suspended for.

You may find that installing the previous version of the ... Read more

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Went to do an XP reinstall of factory restore disks (3) and never, ever had this problem. After files were copied, asked to restart PC and got a prompt stating...."cannot find ntldr"-
then asks for a boot disk presumably with this file on it- this has never, ever happened before- isn't ntldr one of the files that's copied and then installed?? I guess what I need to do is to locate an ntldr file, make a disk of it and try to get it installed so the rest of the Xp install can be completed. Thinking perhaps I have a corrupt recovery/reinstallation disk- any suggestions would be appreciated.

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So I will lay out the basics that I know that should enlighten the situation.

I'm currently using a 250GB HDD and it is partitioned into 2 Logic Drives:

C: Local Disk (222GB)
D: Recovery (10.2GB)

I'm using a Home Premium copy of Windows 7 32-Bit OS. So, when I click the Start Menu (Windows Button) and then select "Computer", I can see both of the drives.

The Local Disk (C) drive says "77.7GB free of 222GB"; this changes every so often throughout a daily usage, generally by .5GB - 2GB of used space.

Recovery (D) drive says "5.07MB of 10.2GB"; this is what is prompting the windows messages.

Now what I know:

Your actual physical HDD is split into 2 Logic HDDs, called "Partitioning". Here they are the 2 HDD listed above. The Recovery (D) is used to store your System Image so that you may recover your System to a certain date.

At one point in time this drive was a 25GB and I have no clue what happened; it's possible I might have uninstalled a program with the name "*something* Backup". Anyways, having such low space remaining prompts windows to present messages to alert you.

What I have done:

Windows 7 puts up a little flag that shows you the "Alert Center" in the bottom right corner of the default taskbar. I selected the flag and when to the center and then clicked "Turn of Backup warnings" and that resolved one problem.

Then I went to the Start Menu again and Righ... Read more

Answer:Recovery (D:) Drive prompts "Low Disk Space" Warning. Issue creating Backups.

who makes your machine? i'm guessing they installed software to automatically backup data to this recovery partition. you would have to look up or speak with a support rep about how to create multiple different backups.

what os you running? we may be able to find a different software to accomplish your goal.

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Running System :~ WinXP SP3

Hi All ! My 1st ( <- Can't count ) post so please be gentle with me ! I'll try to give all the details here.

I d/loaded ESET security suite on 60 day trial without any problems whatsoever. When it came to remove it 48hrs ago I discovered I couldn't re-start my Win F/Wall due to missing ICS (module?), I gave up on that for a while and tried a couple of 3rd party options but got fed up spending more time answering pop up questions (3 in 1 s/ware d/load) so I decided to do a disc recovery.

During this, it announced that it couldn't find a total of 7 dll files (thought that was what recovery was for !), I was given the option of searching for them which I did. All went well until 5 minutes to the end when it announced that ''Windows could not find ICFGNT.dll'' without an option of letting me point it in the right direction and continued the recovery run to the end.

At this point (as it does) it went to the start position, went through the BIOS (? push F2 or 12) screen, showed me a zebra crossing that turned into a white bar and promptly jumped back to the start position and has done ever since.

I've tried all options through F8 (safe) but it does exactly the same, I d/loaded and ran a floppy NTLDR which I discovered gets you as far as I can anyway !!

Currently useing my old HDD which the same set-up disc has installed so the system seems to be alright (my 1st thought is ''set-up disc is ol... Read more

Answer:Missing F/Wall (ESET??). After attempted recovery PC sticks in a BIOS start "loop".

Pull the drive out and set it to slave with the jumper and put it in another pc and start it up and let windows recognize the new hardware restart after new hardware install ((ALWAYS do that)) and then you should be able to open my computer and browse to you old hard drive (slave) and get any and all files you want

PS I have been tempted to hit slug kick drop-kick smash my computers also!!! that made me laugh

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[third attempt to post]
I recently bought a brand new Hewlett Packard computer. It prompts you to back up your files and gives you the option of selecting the backup drive 'd' or writing to dvd. I selected writing to the backup drive.

The system tried to backup my files but sent an error message 'recovery drive full' It continues to prompt me to backup my files.

I solved this problem by going to the HP website, clicking on 'troubleshooting' and entering the details of my computer. I then found an FAQ somehow.

The page explained that I had been wrong to select the d drive to back up my files (how foolish of me to choose one of two options offered.) It said that the D drive was only small. I must delete the file already created there and then change the settings to create a backup onto a dvd drive instead.

You delete the backed up copy of the file by going to start/computer/HP recovery d/ where the first folder you will find will be one with the name of your computer eg. in my case Anna-PC. You then delete this file.

You then go to start and type 'backup' in the search box. Select 'backup and restore center' then 'change settings' then 'change backup settings' then give your permission to continue, then select 'DVD rw drive e' which describes itself as 'on a hard disc, cd or dvd' .

I wondered if there had been some sort of design error. Why did they give me that option i... Read more

Answer:"recovery drive full." error message Hewlett Packard Pavillion Hp dv2500

Actually what concerns me more is, I wonder if you have deleted files in your recovery partition.
It's usually hidden from inside Windows, so I expect no. But by chance did you receive a Windows CD or just a recovery partition (because the recovery files may now be gone)

As for the location, think of it this way, it will show all areas that you can backup to. I think even the floppy drive (if you have one) this is to give you the full choice, instead of putting restrictions on your own computer (which most don't like)

That's why.

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Me again! Different PC and user this time though.

I've previously (successfully!) healed this machine on two occasions but the user doesn't seem to be able to spot the difference between A/V I've installed and the fake Riskware popups all over the questionable sites he visits

What started as a simple disinfect has progressed into a browser hijack issue. All user files have been marked as hidden, obviously in an attempt to make the user believe all their files have been deleted. I'm not sure how I'm going to reverse the file properties though - any ideas?


I have read and digested all the sticky posts on virus removal. I have run all housekeeping procedures, UAC is off and CD emulation has been halted. I have followed the instructions for Vista virus removal and my results are as follows;

SUPERAntiSpyware - installed and successfully scanned - found and cleaned 6 errors - the log is attached SASLog06062011.txt

Malwarebytes Anti-Malware - installed and successfully scanned - found and cleaned 1 error - the log is attached MBAMLog06062011.txt

ComboFix - installation halts at "output folder C:\32788R22FWJFW" and the machine crashes. I have to power off and restart.

RootRepeal - installed and successfully scanned - the log is attached RRLog06062011.txt

MGtools - installed and successfully scanned - the log is attached

As per my thread from February, I still detest asking for help but I am on... Read more

Answer:Trojan.Agent - Riskware "Windows Vista Recovery"- all files marked as hidden.

I've installed and the fake Riskware popups all over the questionable sites he visitsClick to expand...

Oh dear... next time he has a problem, send him here to run the procedures himself! So he can see what has to go on. If he is not capable of coming here himself and running the scans I must ask how he manages on a day to day basis?

v_w said:

What started as a simple disinfect has progressed into a browser hijack issue. All user files have been marked as hidden, obviously in an attempt to make the user believe all their files have been deleted.Click to expand...

Please download and save the below to your Desktop or anywhere else you can find it ( if the Desktop is not showing )

Now run it. Did that help?

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(what my recovery partition contains, am I missing a file?)

I copied the recovery partition over to another block of unallocated space since it was in the way of a partition I wanted to merge with my Windows partition.

After doing that, Disk Management displayed "Primary Partition" instead of "Recovery Partition".

How do I get it to show "Recovery Partition"? I re-registered WindowsRE using reagentc /setreimage, I even obtained new files for WinRE from the install.wim in my ESD folder, used 450 MB on the dot, and I tried this diskpart script:

rem == HideRecoveryPartitions-UEFI.txt
select disk 0
select partition 3
set id=de94bba4-06d1-4d40-a16a-bfd50179d6ac
gpt attributes=0x8000000000000001

It still displays "Primary Partition". All I want is for Disk Management to identify the partition as the Recovery Partition.

Also, what is the default PBRImage Location (the one that uses install.wim, not winre.wim) for Windows 10? I'm currently using a custom one, but I'm curious of the default one.

Answer:How do I show "(Recovery Partition)" in Disk Management?

So despite my computer being able to boot into a UEFI-environment, I had to use a BIOS-environment script to get the desired result.

rem == HideRecoveryPartitions-BIOS.txt
select disk 0
select partition 3
set id=27
list volume

This topic can now be locked (although I am still curious about the default PBRImage location, as mentioned previously--so if anyone knows that, please post :3).

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I have an ASUS M32BF factory-installed Win8.1-64 that came with C (OS) & D (Data) partitions on a single GPT internal disk. The C partition was about 112GB and the D partition was 900-something GB. Well, I didn't want it partitioned that way - I wanted a larger C drive. I called ASUS to ask why they did that; the rep said I should keep all my data and installed programs on D so it would be easier if I ever refreshed. I told him that was ridiculous, because a refresh doesn't delete your files, but you still have to reinstall all your programs, no matter what partition everything was on. So, when I told him I just wanted a C drive and I was going to combine C+D to make it one big C drive, he said yes, I could do that. I decided to make a smaller D partition for a SysImage later (that's why you see D in the images below).

So I did - with EASEUS Partition Manager. I see now that was a big mistake.

Now I can't even create a recovery flash drive because "some files are missing". And their Backtracker program won't even install.

I read much of the thread here
Windows 8.1 Recovery - Could not find recovery environment

and I (sort of) understand what happened. I am wondering if I can get my recovery partition designated correctly again? I saw some people were successful, but, since I have no idea what I'm doing, I was hoping one of the gurus here could walk me through my particular installation, step-by-step, so I don't mess it up any further?

Thanks very m... Read more

Answer:"Some Files are Missing"-can't get ASUS recovery partition

Originally Posted by simrick

Windows 8.1 Recovery - Could not find recovery environment

partition 1 - the Windows RE tools partition
partition 6 - the Recovery image partition

- You need to manually select the partition and change the partition ID.
- Open an elevated command prompt and type (or copy and paste) the following commands:

select disk 0
list partition
select partition 1
set id=de94bba4-06d1-4d40-a16a-bfd50179d6ac
select partition 6
set id=de94bba4-06d1-4d40-a16a-bfd50179d6ac
list partition

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