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Broken "< , " key on my YOGA Yoga 720-15IKB Laptop (ideapad) Machine Type Model 80X7001SUS

Question: Broken "< , " key on my YOGA Yoga 720-15IKB Laptop (ideapad) Machine Type Model 80X7001SUS

I am a very frustrated and angry customer at the moment as i keep running into Road Block and unacceptable answers. This issue is enough to cause me to never buy another Lenovo laptop or any laptop at Best Buy!I bought my computer in July and in September i noticed a key had popped off- the "< ," key next to the M key. I have used the key board only when i was setting up- now at my office and at customers i set it in downward dog mode ;-) and use a blue tooth key board. So it is not from use that it broke. I took the laptop into BEST BUY and was told that the key was missing a metal part on the back so they could not fix it onsite- i would have to send it in and be without my laptop for a week to 10 days - unacceptable - this was a month or more ago. I searched on the LENOVO website and could not find a way to purchase a single or the entire set of Keys! I am self employed as a software consultant. My life is pretty busy and i finally decided today to bite the bullet and ask for a call from Lenovo support. Again i am told the only way to fix this is to send my laptop in for a repair. I asked to just be able to buy a KEY - i am told that well they do not sell individual keys - they would replace the entire keyboard! So sell me the keyboard and or send me one an i will take into best buy to have them replace it while i wait. They cannot do that. I live by my computer - this is how i make my living - i cannot be without it for a week to 10 days - i have my old one but that would take time to get back to using that! I want to purchase a key that i can pop back on or have lenovo send a keyboard to best buy and they fix it onsite in while i wait! i should not have paid for the warranty now that i know BEST BUY Cannot do much onsite.!! I will not be silent and will make sure that any friends / aquaintances / anyone know about this and to think cautiously before spending money at best buy or purchasing a lenovo! It is too bad as i have had several lenovos and been happy! and outside of this broken key i have been satisfied with this but having a broken key that i cannot fix put me into a space where i want to have no more business with Lenovo or BEST BUY! I asked both the person on phone today and at best buy to find another way to solve my issue: I AM SORRY SIR! We can only do this ! Get me a number for someone that can help me find another way to solve this! I am sorry sir but only we take care of warranty or parts there is no other number and you have to send your computer in! I TRIED and TRIED to get both best buy and Lenovo to work with me to find another way!!!And I only got more frustrated! I can avoid this key for some time but there will be the times i am on the plane or when i go to a meeting and only have my laptop and then i will have to deal with this broken KEY!I am not happy and i want all to know that i am not happy! I SPENT OVER $2,100 for this computer and the accessories i purchased with it! I expect better service than YOU WILL HAVE TO SEND IN YOUR LAPTOP and not do any BILLABLE work for a week to 10 DAYS!! Does someone have an answer that can help me solve this rather than be without my major tool to do my work for an extended period of time!Kevin P Rosell

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Preferred Solution: Broken "< , " key on my YOGA Yoga 720-15IKB Laptop (ideapad) Machine Type Model 80X7001SUS

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

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Hello i recently Bought This Laptop and the rotation worked just  fine, but after i updated via windows update It wont Rotate anymore, i looked around in a few posts about registry keys and enabling it. the rotation lock button popped back up but it still will not rotate. Any help is Appreciated it. I've Spent 3 days trying to figure this out so forgive me if this is a duplicate post. Model Number 80v5

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Hi, I recently bought a Yoga 500-14ISK Laptop (ideapad) - Machine Type 80R5 and have used it extremely rarely. I would say I've used it at a maximum of 30-40 hours. I have had some problems with the laptop but nothing that made it completely un-usable until now. On turning on the machine, the network wireless adapter acts strangely, often showing the airplane mode symbol in the task bar. I may or may not be able to connect to my Wifi network but less than 2 minutes later the entire Wifi adapter disappears from the OS, no longer having Wifi settings or being able to configure the Adapter via device manager. I've been told a fix for this may be turning the wireless off and on again via the BIOS but I can't figure out how I access it, considering the first screen I see is the loading symbol for Windows 10. Anyone got any advice? Harrison

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Hi Would it be possible to add a second disk into the Yoga 500-15ISK 80R6 or the only solution is to replace the existing drive with a bigger one? ThanksAlessio

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Hi all, on June 2017 (around 3 months and half ago) I bought a Lenovo Yoga 510-14AST Laptop (ideapad) - Type 80S9 - Model 80S9000MIX.I immediately saw a huge slowness but I didn't have a good chance to deep dive the issue.In the last couple of weeks I investigated and found that when launching any of the installed applications (even just the browsers MS Edge or Chrome) the CPU and Hard Disk reach immediately 100% of occupation from Task Manager.I asked to the Lenovo Support guys and they suggested me to try One Key Recovery.I did it and unfortunately it didn't solve.Now the Laptop is reset with factory defaults but even just launching "Lenovo Companion" app cause cpu and hd to move quickly to 100%.The laptop is completely unusable and I'm quite disappointed because the performances are so poor like a Netbook with Intel Atom cpu.I contacted again Lenovo and they told me to send it for technical assistance.I will do it but I would ask if someone that has bought the same model experienced the same.My idea is to ask a replacement with another Lenovo model more performant (paying the difference if needed).Do you think it would a reasonable request?Thanks a lot for al your collaborationBest regardsFabio 

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I have tried with all the numbers appearing at the bottom of it from its box. And nothing! I have tried with the Levono Companion app and its says that weren't able to recognize my device :/ :/ :/. Because of it, they are sending me to the website to enter one of those codes but it keeps failing. The help provided on where to find the code its not helping as I not have the subseries number of any of the others.  

Answer:Yoga 13: Subseries, Machine Type and Model.

Can you boot? Then just go into te BIOS (Press F2 on boot) and check the ID numbers from there. I think they should be the correct ones. hth

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Hello, my name is sebastian, I need to know if i can extend the memory ram on my "310 Touch-15IKB Laptop (ideapad) - Type 80TW - Model 80TW0004US". Now it's 8gb and I need to extend to 16gb or 32gb, the laptop has 1 bank to the ram ddr4. thank you

Answer:Extend ram - 310 Touch-15IKB Laptop (ideapad) - Type 80TW - Model 80TW0004US

Hi smbarrionuevo aka Sebastian,
 
Welcome to the Community Forums.
 
As indicated in the specification of the hardware manual (page27):
Max supported RAM (OEM recommendation is 12 GB
Slots: SODIMM × 1, on board × 1
 
Since you have a soldered 4 GB ram, you can have another 8GB to replaced the 4GB on the slot for 12 GB.
Can't really vouch for functionality for more than 12GB although third party reseller scanner like crucial may offer something bigger like here. This was also done on by fellow member slikvic24 adding 16GB to his ideapad 310-15ISK.
Always get return options to be on the safe side.
 
If you are ok with adding just 8GB then part number and suitable 8GB OEM ram are listed here along with substitute if you need it.
 
Hope this helps answer your query.
 
Regards
 

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I have read discussion but remain uncertain if 8gb is the maximum memory I can put in my laptop. If anyone knows if I can upgrade to 16gb please provide link where I could purchase.
 
Thank you
 
Mike

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Hello,A few days ago I've received my new Lenovo yoga 720 15". i've noticed that the bottom aluminium body plate is uneven and edges are curvy. I thought that this would not be a big problem, but the other day, after intensive use in an uncomfortable position whitch included me holding the laptop on the sides of the body. The uneven edge is too sharp for comfort.So, my question is, do I have a chance to change the product? Because I consider laptop to be defective. (otherwise, I really love the product )

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I have read discussion but remain uncertain if 8gb is the maximum memory I can put in my laptop. If anyone knows if I can upgrade to 16gb please provide link where I could purchase. Thank you Mike

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Yoga 710-15IKB Laptop (ideapad)  80V5   - Ghost/phantom Touch IssueThis issue almost made me crazy. I have try to  find out anyway to solve  but all failed. my english is too poor  so I copied another friend's post becaused we have the same issue and also have the same way try to solve this. thanks bro.Geochamp Dear Community, dear Lenovo People, I have the same problem. It usually occurs after waking up the Laptop from Standby. Sometimes, not always, a reboot helps. What I encounter in detail:- "Ghost Touch" Phenomenon  ,Ghost touch What I've tried so far to fix it: Firmware update: Even though my screen is an LG and is clearly affected, the firmware update program told me it is "not at risk" and wouldn't need an update. So this solution: https://support.lenovo.com/de/de/products/Laptops-and-netbooks/Yoga-Series/Yoga-3-1470/Solutions/HT1... does not work, at all.Updating drivers: I've updated drivers several times with no lasting positive effect on the issue. Win 10 Updates: Seem to have no effect whatsoever, but I figured are worth trying. Lenovo Updates in Lenovo Companion: No effect. Hardware check in Lenovo Companion: Reports no hardware failures. Calibrating Touch and Stylus: No effect. Once it even got worse, but it certainly didn't fix anything... I don't know... Deactivating and reactivating touch screen in the Device Manager: Seemed to help at first, but the issue keeps reoccurring.... Read more

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Hello , I bought my Yoga 3 14 80JH one year ago .. it was working fine until I upgraded it from 8.1 to 10 then the bugs started to appeared .. Then I formated my lap with windows 10 original one .. The problem is that there are no drivers for my lap >>!! every time I tried to search the same page is shown says " sorry this product is no longer available " ..!! or  the page below shown  https://support.lenovo.com/error.html?code=5b6c4585fb4b195473fb1feae0eff3b7&cb=%2fsa%2far%2fproducts... MY laptop still under the warrnty !! how they stopped the support ? How can I download the drivers ? one more thing, unfortunatly during the format I deleted all the partitions and all the recovery removed .. so I lost my original windows and the key .. now I'm using another key for windows 10 .. is there any way to restore the original one ? Regards,        

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hi all,i am facing issues with my keyboard as number 4 is getting typed continously and i cant stop it  (number 4 on keyboard not on numberpad). also i am unable to type upper case letters, as once i hold the shift key the cursor travers backwards and stops at the first word. plz helpi have tried below points:i have tried reinstalling windows which didnt work.there is no dust setteled on keyboard.please help.

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Hello guys! My laptop do not charge its battery. It is plugged on to the power but it is 0% charged. Will  I have my laptop or my battery broken? Could someone tell me what I can do to solve this problem?Thanks!

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I purchased Yoga Series Yoga 500-14IBD Laptop (IdeaPad) on 28-10-2015. It has come with Windows 8.1 pre-loadeed. I got it updated to Windows 10 Home Edition and is working fine. Since yesterday there is no display on startup but the system is running. Pl suggest me what to do. Thanks

Answer:No Display - Yoga Series Yoga 500-14IBD Laptop (IdeaPad)

Dear psr,
 
Welcome in lenovo community,
 
Kindly try to connect the laptop to external monitor, and roll back the VGA driver.
 
Open Device Manager >> Right click the VGA driver >> Properties >> Driver >> Roll Back Driver.
 
Regards,
Joseph

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Hi all. I would like to know if this model's RAM memory can be upgraded to 32GB. Regards

Answer:Yoga 720 (15") Memory upgrade 80X7001SUS

Hello and welcome,
 
According to the spec, you have 8GB soldered + one RAM slot;
 
http://psref.lenovo.com/syspool/Sys/PDF/Lenovo%20Tablets%20_%20Convertibles/YOGA%20720%20(15_)/YOGA_...
 
16GB max / 2133MHz DDR4,8GB soldered to systemboard, one 260-pin SO-DIMM socket
 
I don't know if that slot can actually take a 16GB RAM module, but there's no way to get to 32GB based on that spec.
 
Z.

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Hi all. I would like to know if this model's RAM memory can be upgraded to 32GB. Regards

Answer:Yoga 720 (15") Memory upgrade 80X7001SUS

Hello and welcome,
 
According to the spec, you have 8GB soldered + one RAM slot;
 
http://psref.lenovo.com/syspool/Sys/PDF/Lenovo%20Tablets%20_%20Convertibles/YOGA%20720%20(15_)/YOGA_...
 
16GB max / 2133MHz DDR4,8GB soldered to systemboard, one 260-pin SO-DIMM socket
 
I don't know if that slot can actually take a 16GB RAM module, but there's no way to get to 32GB based on that spec.
 
Z.

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Since the replacement of the mother board (within warranty term), the serial number and machine type model number are shown ?invalid? in BIOS or windows program like Lenovo Companion.Lenovo provide flashing BIOS utility from within Windows, and that tool don?t provide option to flash the serial number and machine type model number.The search within Lenovo support community didn?t provide any answer for this need.Is there any solution?Thank you!

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I bought this new laptop 510-15IKB Laptop (ideapad) - Type 80SV I can't find the optical drive in my lap. Optical drive slot is available but there is no eject button on it. 

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bilgisayar?m?n ?u an itibariyle onar?m durumunu detayl? bir ?ekilde göremiyorum. seri numaras?ndan arama yapt???mda lenovo bdh diye bir site üzerinden onar?m? devam etmektedir diyor. detayl? i?lemlere nereden ula?abilirim. ald???m ilk günden beri problem ya??yorum. HD %100 kullan?m veriyor ve ses geliyor. lenovo ve microsoft uzaktan ba?lant?larla çözemediler sorunumu. ?u anki i?lemleri detayl? takip etmek istiyorum.

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Hello,
I come from China. I ordered a refurbished machine for Yoga 13 on the Offical website on Feb 12,2014. At that time, the IWS was supported for the refurbished ones. However,since the update of your policy, the document ID is PD004172 which was last modified on 11/3/2014!!!  It results that  I cannot apply for the IWS at my location because my local support provide the updated policy document for me.It's so bad! How about to deal with it?  Please replay me as soon as possible.The detailed information of my order  was listed below.
 
System Summary

Product ID:59RF0141
 
Serial Number:*
 

Base Warranty

Start Date:2014-02-14
End Date:2015-02-13
 
Warranty Type:1EZ
 
Status:Active
 
Moderator edit by bananaman: Masked serial number to prevent mischief.
 

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My new LAPTOP is kind of slow and I find the smart graphics switching doesn't actually work. Tried to trouble shoot with Lenovo customer care and even updated to the latest windows. Didn't help much. Can anybody help?

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My new LAPTOP is kind of slow and I find the smart graphics switching doesn't actually work. Tried to trouble shoot with Lenovo customer care and even updated to the latest windows. Didn't help much. Can anybody help?

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I have Sketchup Pro 2017 installed on my Yoga 720 laptop at work.  On paper it seems like this computer should be more powerful than the machine its replacing, but its performance in Sketchup is really slow.  It makes the program really difficult to use because its freezing and lagging so much.  I've run a quick diagnostic on the machine and it passed.  I also have run Sketchup with the task manager window open and it seems to be using about 35-45% of the memory while its running.  Is it a graphics card issue?  My collegue ran one of the same files I've been working on and it worked fine and her machine is in theory less powerful.  She is using Windows 7 however.  Could it be an operating system issue?  Any other ideas?

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On my brand new yoga 710, from time to time, the screen with start to do small shifts vertically.  Windows is up to date, went through and did intel specific driver scan, which came up with lenovo having a custom display driver set. Has anyone else experienced something similar to this.... this is my first touchscreen system I have ever dealt with, so I'm not sure how these custom drivers function.  It is about one pixel shift, which is not much, but enough to make me want to throw this thing out the window 4 days after buying.

Answer:Yoga 710-15IKB Laptop Screen Shift

Update, seems to only shift google chrome, chrome is up to date also, just checked

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Hi, I'm having issues with my charger port, like I have to position the AC adapter to a certain position in order for my laptop to charge. If I just leave the cord as it is without anything to support it, like placing a book on the side and pushing the adapter cord thing a little bit upwards, my computer won't charge at all. Since two screwdrivers are missing on the bottom of the laptop the yellow port has been moving for a while, such as sometimes coming off a bit so I have to push the bottom to get the port back inside.  My warranty expired over a year ago and I don't know what to do now. I researched and saw that you can replace the charger port by buying a new one and taking off the cover at the bottom of the laptop in order to replace the broken one. But should I fix it myself or should I take it to a professional to fix it for me, even though my warranty expired long ago? Please help! I would really appreciate it.

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Hi! Could anyone help me With what type of disks the IdeaPad Yoga 2 uses? Is it normal 2,5" disks or newer memory card hard disks like the X110 from Sandiisk? Best regards, Alex.

Answer:Disc type in IdeaPad Yoga 2 Pro

https://forums.lenovo.com/t5/Idea-Windows-based-Tablets-and/Does-anyone-know-if-the-ssd-within-YOGA-... Looks like mSATA.

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Dear all, I cannot seem to type an umlaut (e.g. "ü", "ö" and "ä") by holding Shift and pressing " followed by the letter.Instead, the " comes instantly. I can change this on any computer by pressing LEFT CTRL + SHIFT simultaneously, but not on my Lenovo. It's very frustrating as I need to type the "ë" frequently in Dutch. Thank you for your help. Kind regards, Matthias

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Does this model, which came with Windows 8, downgradable to WIndows 7? If so is the downgrade license included or do I have to get a separate WIndows 7 license?

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Hi guys,i bought a Lenovo IdeaPad Yoga 13.Now the screen is broken and it is in the touch screen mode.How do l disable the touch screen? Please help.

Answer:Lenovo IdeaPad Yoga 13-Broken Screen

Device Manager > Human Interface Devices > HID-compliant touch screen > Disable

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Successfully upgraded my RAM tonight to 8gb, but when I went to install the SSD, it turned out that none of my enormous assortment of torx screwdriver heads would work -- the one I had that was small enough wasn't the right torx type. Got the keyboard back together and the RAM works, at least! So, the question for y'all is: What kind of screwdriver do I need to remove the bottom screws? Thanks! 













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Answer:IdeaPad Yoga 13 bottom screw type?

I can confirm that T5 torx works like a charm. Never thought of it as a rare size. My torx drivers go to T4, so T5 is not even the smallest.

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Any one has met this problem? Is there anyone would provide a solution? Thanks! I got the new ideapad yoga 2 yesterday. And this happens twice. When I awake the laptop from sleep model. I cannot type in password. The keyboard light turn on, but cannot work anymore. I have to sleep it again, then I can type again. Why this happened. 

Answer:Cannot type in password after awaking, ideapad yoga 2

There are also reports of touchpad driver issues and since both the keyboard and touchpad run from the legacy PS/2 port it's possible that the problems are related...

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I purchased a 3-year warranty with my Lenovo Yoga, and received an XLS document that I am supposed to fill out and send back to make my warranty valid.  I am trying to figure out what numbers on the bottom of my Lenovo Yoga 13 correspond to the "machine type," however the link which was specified in the email with the XLS document is spectacularly unhelpful in telling me where my machine type is.  On the bottom sticker of the laptop, aside from the S/N number, there is a 5-digit "model name", a P/N, and an "MO" - none of which are the four specified digits that would correspond to "machine type."  I tried the standard machine type (2191)  that comes up when I look at the troubleshooting documents for the Yoga, but the XLS spreadsheet was returned to me telling me I had either an invalid S/N or machine type. By the way, I'd like to point out that this has to be the most ridiculous form of verifying a purchase for a warranty. You have told me to fill out a document using a program (Excel) which didn't even come with this computer!!!! Not to mention the fact that there are obviously much more efficient ways of getting this information. Link to the very unhelpful directions provided in the email: http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-4RZLS4 Text of email below:Dear Lenovo Customer, Thank you for purchasing Lenovo Care Services. Attached in this email are the Terms and Conditions for this offering. Completion of t... Read more

Answer:finding lenovo yoga machine type for warranty registration

I have the same issue. I've called warranty support and they have my info, they have charged my account, but, I still have basic one year warranty. I have received two of those document emails you refer to with similar error. I have no idea what to do. It's very frustrating. I'll post here again if I figure it out.

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Hello, I had a faulty motherboard which was replaced under warranty, however the service tech that came out didn't have the correct utility to set the machine type and serial number. I have contacted the tech in question and they have told me the utility they have is not compatible with the S1 Yoga and they are waiting for Lenovo to issue them with a new version. Is there anyway I can get this utility myself? Surely it can't be that hard to get a maintenance utility for a device thats been in the market for months already. Cheers

Answer:S1 Yoga with new motherboard - machine type and serial number invalid

this utility is only available to service personnel, and can't be issued to end users.

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The laptop states that the battery is fully charged, but it shuts down when the laptop is unplugged.  I think I have the settings configured properly, so I am at a loss.  Please find those settings attached.  Any assistance would be appreciated.


























Screenshot 2017-02-19 18.49.32.png ?52 KB

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The laptop states that the battery is fully charged, but it shuts down when the laptop is unplugged.  I think I have the settings configured properly, so I am at a loss.  Please find those settings attached.  Any assistance would be appreciated.


























Screenshot 2017-02-19 18.49.42.png ?66 KB

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Hello, One of our ThinkPad Yoga goes into an endless loop when attempting to reboot. The O/S was upgraded from Windows 8.x (as shipped) to Windows 10 (MS free upgrade) a long time ago and there have been no previous issues restarting. I believe the version of Windows is 10 Home Edition. The HDD is almost fully utilised (1 gig free). Irrespective of the options taken, on boot up the screen flickers what looks like a CMD window in the top left of the display twice very quickly, then after the Lenovo splash screen is displayed:Preparing automatic repairThen Diagnosing your PCAutomatic RepairYour PC did not start correctly Restart just continues in the loop irrespective when continue or repair is selected. I?ve taken Advanced options:Continue ? Just continues in the loopUse a device ? I?ve tried creating another rescue boot disk from another yoga without a CD Rom ? attempting to create it on a USB stick but the create repair disk in Windows 10 Pro doesn?t allow USB stick as an optionSystem restore point shows me 4 states however when selecting any I get the message the backup drive cannot be foundI can access a CMD promptStartup repair - couldn?t repair your PC  see log file c:\Windows\System32\Logfiles\SrtTrail.txt.  I?ve attached this file that I copied to USB via the CMD Prompt.  I have renamed the file from txt to doc. The error message in the log file states The operating system version is incompatible with Startup RepairHow... Read more

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Ok, the website has my mind blown. I really don't understand some of the differences between models. There is almost $1K difference between somewhat similar configs of the Yoga 900 and the X1 Carbon Yoga. Where is that difference? Looking at top end of both. 16GB/512 SSD/etc. What is the major difference between those lines of product? Also, the Compare feature just does not seem to work on any browser. Have tried many different machines. Just shows half a CO at the top right, and a black bar and nothing happens. Strange. Is the only difference between the Platinum and the Clementine Orange Edition of the 900, that the OS is Windows 10 Pro vs Home? There is a $30 dollar differerence between those OS's on competitive sites, so I'm just wondering if that is it for almost $150 difference? Or does the Platinum have a different case construction? Thanks!  

Answer:Yoga 900 vs x1 carbon yoga? platinum vs clementine model?

"KJ4 wrote:Ok, the website has my mind blown. I really don't understand some of the differences between models. There is almost $1K difference between somewhat similar configs of the Yoga 900 and the X1 Carbon Yoga. Where is that difference? Looking at top end of both. 16GB/512 SSD/etc. What is the major difference between those lines of product? Also, the Compare feature just does not seem to work on any browser. Have tried many different machines. Just shows half a CO at the top right, and a black bar and nothing happens. Strange. Is the only difference between the Platinum and the Clementine Orange Edition of the 900, that the OS is Windows 10 Pro vs Home? There is a $30 dollar differerence between those OS's on competitive sites, so I'm just wondering if that is it for almost $150 difference? Or does the Platinum have a different case construction? Thanks!" The differences are in the build materials and components. The Yoga 900 is built with plain Jane plastics.i7 6500u onlySATA SSD only13.3" LCDBluetooth 4.0 Where as the X1 Yoga is built with a magnesium hybrid body, Built in active stylus,Up to i76600uUpgradable  SATA SSD to a PCIe NVME SSD,14" FHD or WQHD LCD or soon to be OLED option with wireless antenna in screen bezelRetractable back lit keyboard,SIM card slot for an LTE-A WWAN card,Five mouse click buttons,Higher end track pad,Red nub mouse button in the middle of keyboard,Finger print reader,Bluetooth 4.1Docking station con... Read more

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Hi, the yoga 500 wireless card  is kinda low quality in terms of AC speed. I've seen that the yoga 900 is using a AC-8260 card with superior speed, 433 vs 867 mbps.Would it work the exchange?

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I bought the Yoga 720 13IKB Type 81C3 - Model 81C3005LPG - last week to use it for photo edit and I noticied that the screen have strong yellowish tint.I tried to find a calibrated ICM (or ICC) color profile on the vga_drivers folder but could not find it.Also tried to use the windows 10 color calibration tool with no satisaftory results. I'm really disapointed and before start to tell the world on photo forums that this laptop is not suited to photo edit because of this super strong yellowish tint screen I decided to ask here if any members of the comunity or the Lenovo support team have any ICM color profile file that minimizes it.Note that this model have the BOE06FA panel and not the LG (like some USA models I believe).Thanks in advanceHugo Veríssimo

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The lenovo product search does not tell if the laptop has has ips or tn, touch or non touch, how can I find out if the laptop has what screen using the machine type model?













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Answer:How can I find out if a laptop has IPS/Touch screen using only the machine type model?

HiI agree, it's a bit complicated to determine specific panel type.1. Possible panel types are shown in the PSREF fileshttp://psref.lenovo.com/BookIn a lot of cases it's enough to determine laptop's panel type by its resolution using PSREF.
Screen resolution of the apecific laptop is shown on the support page by laptop MTM. For example:_http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t450/20BV/0006USHave a look at the URL above, there is MTM devided by slash. You'll get laptop specification, panel resolution including.2. If you want to check out panel FRU p/n, very often - its manufacturer p/n, do the following.- open parts lookup pagehttps://support.lenovo.com/us/en/partslookup- type in the laptop MTM (except of the CTO models) or its serial number. You'll get a list of parts, LCD including, it might include panel manufacturer p/n - open laptop fru_bom file (get it on the laptop support page), specify panel description by its FRU p/n- if information above isn't enough, have a Google search. Or use the sites with information about laptop, panelook is one of the most informative.Touch panels are specified in the PSREF file, in the laptop short description (example above, there is "Multitouch" definition)

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Dear all, I bought this computer 500-15ISK Laptop (ideapad) - Machine Type 80NT approx. 1 month ago and it is running very slow.I did not install anything on it, I am just using it for browsing Internet and using Microsoft Office.For example, if I have more than 5 tabs open in Google Chrome, it takes me ages to do other tasks, just opening another tab is very long, launching the calculator is long and so on...I bought this computer as my old computer (not Lenovo) was starting to be slow after a couple of years but it happens that this new one is slower than my old one  Has anyone encountered this issue and is there any possibility to fix?Unfortunately, we cannot reach easily a technical help from Lenovo Customer Service... Thanks in advance. 

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so i have recently bought 100-14IBD Laptop (ideapad) - Machine Type 80RK and just have 2 gigs or ramnow i need a 4 gb ram.my question is1. is there any an empty slot inside the notebook ?2. 2gb ram it's soldered on the motherboard or not ? thank you

Answer:100-14IBD Laptop (ideapad) - Machine Type 80RK Ram...

Hi jasmerah , 
 
Welcome to the Community Forums.
 
Based on the hardware manual specification :
Max 8GB: 2GBonboard and/or1 SODIMM slot DDR3L-1333 MHz/1600 MHz 
 
greennboard ram , yellow:add on ram?
The 2GB is soldered on the motherboard itself and you have additional 1 slot for upgrade. Reference on the hardware manual page 43 .
 
Hope this help answer your query.
 
Regards

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Dear all, I bought this computer 500-15ISK Laptop (ideapad) - Machine Type 80NT approx. 1 month ago and it is running very slow.I did not install anything on it, I am just using it for browsing Internet and using Microsoft Office.For example, if I have more than 5 tabs open in Google Chrome, it takes me ages to do other tasks, just opening another tab is very long, launching the calculator is long and so on...I bought this computer as my old computer (not Lenovo) was starting to be slow after a couple of years but it happens that this new one is slower than my old one  Has anyone encountered this issue and is there any possibility to fix?Unfortunately, we cannot reach easily a technical help from Lenovo Customer Service... Thanks in advance. 

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heya i dont know if anyone has had this problem or whether anyone is able to help but i have a lenovo ideapad z580 model type 2151 core i5 3210m laptop that powers on, fan spins, led lights come on and screen lights up but nothing is displayed, no lenovo logo, no access to bios, nothing. if i use the nova key the blue menu pops up in the middle of the screen but if any of the options are selected the menu disappears and screen stays blank.

i have tried connecting to an external monitor and get nothing, i have reseated ram, swapped ram slots, reseated hard drive. tried it without a hard drive, taken out the cmos battery, taken out the battery and held down the power button for 60 seconds, tried it on just the ac adaptor, unplugged all peripherals i.e dvd drive, wifi card ect.

if i press ctrl alt delete computer restarts but still the blank screen, ive seen many posts and forums that describe a display that black as in doesnt turn on but mine is on, i can see the light switch on when i press the power button.

any help anyone could give me would be grately appreciated.
 

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Dear all, I would like to know what is the DRAM brand that I can choose to upgrade?RIght now, my 1 year plus notebook is running with 4GB Memory.I want to upgrade it another 8GB.Please advice.

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My daughters Yoga 11S has thin horizontal line.She is in college.Should I panic?  Do I need to worry about full "black screen" crash?Missed warranty by 2 months. Disappointed anyone have ideas or suggestions?

Answer:Thin horizontal line on Yoga Ideapad Yoga llS

hi kbrunk,
 
Welcome to the Lenovo Forums and sorry to hear about your trouble.
 
Horizontal lines are commonly caused by an imminent failure on the LCD (either the LCD panel or the LCD cable) or the GPU. To identify which component is failing, the unit must be connected to an external display. If the display is fine then the culprit is the LCD cable, otherwise, it's the GPU (which is integrated to the CPU (CPU is soldered to the motherboard)).
 
In the event that the problem is with the LCD cable, you can opt to:
1. Contact lenovo for service
2. Have the machine serviced at a professional computer repair center (if they don't have the parts for the repair, you can purchase it online (like this item).
 
If it's not convenient to have the unit serviced at the moment (ie. need it for an upcomming exam, thesis, etc.), the computer can still be used if the horizontal line is still bearable but I recommend you get it serviced ASAP.
 
 
Regards

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Hi,   i have posted before on this subject. I purchased the Lenovo yoga 500 Laptop model 80N5 , serial number R9OG44P3  but  the 23/10/15 with a year?s warranty,  but the warranty on this machine started 5/6/2015 . The Laptop is hardly used, I ran some updates which worked fine, then it shut down and wouldn't power up.I have had it looked at by 2 independant companies who have said that the power brick  caused a burnt chip on the motherboard and that a power suge could have done it!  I was under the impression that the Power brick has built in surge protector and woulnt have gone as far as the unit to damage the motherboard! i have been told by the company that i bougth it from it was negligence by me that has caused the unit to malfunction . They want a report saying a manufactor fault then it will get replacced.I have seen on the Lenovo website recall for power cords and batteries, can you advise if my model is one of those and apart from that what else can i do .

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I purchased this product on 9th July '16 and ever since i started using, i am getting frequent INTEL HD GRAPHICS ERROR,see attached screen shot. Please suggest solution. Further online warranty expiry is showing 1st may 2017, why is it that warranty is not 12 months from date of purchase. 

























2016-07-17.png ?162 KB

Answer:500S-13ISK Laptop (ideapad) - Machine Type 80Q2

Hi there, Ajith -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
A service tip has been released concerning the WVC007002 Mathematical Operations Test error message.  This is a false negative and can be ignored; it does not affect the system's functionality or performance.
 
Link to Service Tip;
https://support.lenovo.com/us/en/solutions/HT105222
 
Update us how it goes.
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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 My Y700-17ISK Laptop (ideapad) - Machine Type 80Q0 does not charge above 93%. It's one weeks old and does this from the first day. Happens in both Windows 8.1 and Windows 10. The battery has a design capacity of 60 Wh but charges up to 53 Wh.    ? Running the command  powercfg /batteryreport /output "C:\battery_report.htmli get these results  ? Please help.

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Could I charge my IdeaPad 320-15IKB notebook through its USB Type-C input (from a power bank for example)?

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Can anyone please tell me if the above bios update is compatible with the 'non-touch' version of this laptop. The text suggests that it is included but when it goes to install it it pauses and tells me it is only for touch versions. I am now confused and understandably reluctant to go ahead. ThanksTF.

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My Lenovo Yoga 2 Pro is broken and our of warranty. (I bought it slightly more than a year ago).
 
The wifi card is either broken, or perhaps it is being de-activated by the bios. In either event I can't seem to fix it, even after trying a few of the fixes listed on this forum.
 
Is there some way to get the machine repaired? Are there repair centres I can bring it to somewhere?
 
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.
 
 

Answer:Yoga 2 Pro - How to repair broken laptop?

Welcome to the Lenovo Community !
 
Since your laptop is out of warranty you can take it basically anywhere to have it serviced.  Best Buy comes to mind as well as many of the locally owned computer repair shops.  If you are interested in having your laptop serviced locally at a Lenovo authorized Service Center then check out my link below.  Just enter in your city and select the miles you wish to drive.  Then check the Warranty Service Provider box to get a listing of repair places.  Without this box checked the results will only include sellers of Lenovo products.  When you find a center, please call ahead as some listings aren't up-to-date.
 
 
http://bplocator.lenovo.com/
 

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heya i dont know if anyone has had this problem or whether anyone is able to help but i have a lenovo ideapad z580 model type 2151 core i5 3210m laptop that powers on, fan spins, led lights come on and screen lights up but nothing is displayed, no lenovo logo, no access to bios, nothing. if i use the nova key the blue menu pops up in the middle of the screen but if any of the options are selected the menu disappears and screen stays blank. i have tried connecting to an external monitor and get nothing, i have reseated ram, swapped ram slots, reseated hard drive. tried it without a hard drive, taken out the cmos battery, taken out the battery and held down the power button for 60 seconds, tried it on just the ac adaptor, unplugged all peripherals i.e dvd drive, wifi card ect. if i press ctrl alt delete computer restarts but still the blank screen, ive seen many posts and forums that describe a display that black as in doesnt turn on but mine is on, i can see the light switch on when i press the power button. any help anyone could give me would be grately appreciated. thank you

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Hello,Microphone quit working.  Seems to be a software/driver issue. The ThinkPad is fully updated (e.g: both Microsoft and ThnikVantage) .Microphone test (e.g: trying to record) results in no voice.Video is operting well.  Also can hear well any calling party bu they cannot hear me.Please help/advise.Thanks, G

Answer:T500, XP, audio problem, microphone, machine type: 2081, model type: CTO

Just an add-on to my earlier posting; An external microphone is working well. Problem is only with the internal mic.Seems to be related to recent Lenovo updates.Reinstalling the "Conexant HD Audio input" didn't resolve the problem. Any help?Thanks,G

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I just purchased this laptop, I like it alot.   Using the HDMI port and the mini-display port, can I have 3 displays?   The internal touch screen, and then also the moniitor on the HDMI port AND a different monitor on the mini-display port.   That would be 3 displays. I'm just getting into Microsoft Flight Simulator and it will support 3 videos and I want to have all 3 running to get the most from the application. I want to be sure that it isn't either/or on the HDMI and Mini-Display Port, but that I can use both/and. Thanks in advance. Paul

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Hi!I was wondering if anyone could help me with this issue. My G580 is still inside the warranty and started showing this flickering lines and areas of the screen that are a complete mess. I am trying to request a service to get it fixed but I am asked for a machine type, model type, and serial number. I found the serial number but the form keeps complaining that it should be a maximum of 9 characters (and mine has 10). And for the machinge type and model type, I just can't find them. There's nothing on the sticker showing a model like it is shown in the help section. Can anyone help me please? Thank you!













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Answer:G580 - Can't find machine type, model type, and SN seems to be wrong?

Hi afm, welcome to the forums,
 
have you had a look under the battery?  Quite often the sticker detailing the information will be there, it can also be found on the box if you still have it or on the first screen after entering BIOS.

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Hi Lenovo team, I have purchased new Lenovo Ideapad 320-15 IKB (Type 80XL) laptop. I noticed there is some small noice/ rattling sound coming right side of the system. I can clearly hear it all the time. I ran diagnostics from Lenovo site. And Updated BIOS too. But the problem still persists. Please help me what to do. Thanks much! 

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Hi! I try to upgrade the BIOS for my new V510-15IKB (Machine Type 80WQ01SVGE).The version on the website is 2WCN25WW from today (29.03.2017) but the installer says that my notebook is not compatible with this BIOS. Please help! Thanks. Anguel

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Question: Yoga 720-15ikb

Hello, i am thinking of getting the laptop above, but I have a few concerns. 1) is the wireless card in it already an intel 8265ac card? Is not, can it be upgraded with a FRU 01AX704? I'm not sure if it's compatible with the bios whitelist on this machine and my googling skills haven't come back with much! 2) what make is the SSD in this machine? Is it PCIE-NVME based? It only says 256gb. Can hard drives be replaced for any model or does it have to be in the whitelist like wireless cards? I'm hoping it's a Samsung pro 960 256gb! 3) I've also heard it's hard to install windows from scratch on these machines due to the controller for the hard drive being set to RAID rather than AHCI/NVME, which means windows doesn't detect it upon installation. I've heard there's a bios out there now which allows AHCI to be selected from the bios so it makes it straight forward enough (a lot of linux users wanted this!) but Lenovo have said it may cause issues with performance if installing windows through this way? Is this just Lenovo covering their backs or is this a genuine concern? any clarification on the bottom point would be great. thanks!

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Question: Yoga 710 15IKB

Hello i have a yogo 710 15ikb and cannot stream 4k videos or play them in vlc player properly without video studder ... i have disabled and reinstalled both graphic drivers for cpu and gpu and also increased virtual memory ... Thank you  Here are the specs on the laptopmodel: Yoga 710-15IKB Signature Editionprocessor intel core: i7-7500 @2.70GHZ-2.90GHZInstalled memory: 16.0 GB (15.8 usable)system type 64 bithard drive is 480 SSDalso has the 4k ultra hd screenand nvidia 940mx gpu

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My problem that I'm having is that the touch screen is not working. Can you please tell me how to fix it.

Answer:TOUCH SCREEN NOT WORKING HELP! Yoga 3 Pro-1370 Laptop Model 80HE000DUS

Look in the device manager.  Any "problem" devices?
 
What is listed under "human interface devices"?

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I started using a brand new AC adapter directly from Lenovo after my old one stopped working. At first everything was normal. After restarting my computer a few hours later, the brightness is set and cannot be adjusted with the keyboard, slider or within settings. The autobrigtness is not turned on nor is power saver. It was dim and at night after being in sleep it was bright but at neither time could I change or control the brightness. Today upon restarting it is still in a dimmer mode and I cannot make the brightness increase. I did not update anything else software or hardware and everything else is original to the laptop (no replacement parts).I have checked to make sure Adaptive Brightness is turned off in Display Settings and also made sure the Auto-Brightness is turned off. The brightness is at 100% on the slider and settings but the screen remains dimmed.Thank you!

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Hello, my Lenovo Thinkpad Yoga Notebook did not have a stylus that came with it but I heard that there was a different edition that came with one.Is there any way to figure out which one of the active pens is compatible with my computer?Would you recommend a pen to buy? Thank you very muchAlisa 

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Can I put Invisible First-Defense+ Liquid Glass-Screen Protector on the screen on this laptop?

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Hi, i bought this laptop with Windows 10 a couple of weeks ago and it ran smoothly for the first few days then it started to give me the blue error page. I did the recovery twice and the updates but the problem is still there. Fan is very noisy and the double finger tapping as right click doesn't work either. Any help? Thanks.

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HiIs it possible to charge the yoga with a docking station over USB 3.0 Port?If yes, it is also possible to charge, if the notebook is off?I would like to use a dell d3100 docking station. Thanks in advanceDilbert

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Hi everyone. So I've noticed this subject being touched on for other models but mine doesn't seem to be listed anywhere plus a lot of the posts are a bit older now...I'm looking for an up date on this issue maybe. I'm looking for a stylus or pen that will go with my touch screen device. My goal ideally would be to use illustrator or photoshop to make simple sketches and even illustrations or paintings. So far a few styli I have tried don't work. The dollar store rubber tip one will draw a wobbly line which is useless while a more expensive Adonit Jot Pro with a clear disk on the tip...hardly manages a continuous line at all.  It also doesn't help that the Lenovo site doesn't list ANY accessories for my device along the lines of pens/styli and half the time the site tells me I have a Thinkpad and half the time it's an Ideapad. And sometimes my model isn't even listed at all anywhere on the accessories drop down! This is my first time switching to a non-mac/apple product and so far I have to say I'm really not too impressed but still hopeful things will work out. My Yoga 700 came out of the box with driver issues as well as a desperate need for a firmware update that would fix ghost touch screen tap issues that kept closing windows... But I guess those can just be called growing pains. I would really like to make full use of my touch screen so I'm looking for a pen or stylus with pressure sensitivity and palm rejection that integrates with illustra... Read more

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I know there is another issue out there and a KB unit, but I could not find the second slot.

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I have got this laptop on 4 days back and I have 2 problems: 1) The laptop goes in sleep mode and then does not wake up.. I have to switch off the laptop completely by fprce shut down, then only the laptop will start... 2) The wifi connection keeps on dropping Please help Thanks

Answer:Yoga 500-14ISK Laptop (ideapad) has 2 problem

Dear Sir  Welcome to Lenovo Community Actually for the second problem we can check an update for the wifi driver or re-install it, but for the wake up not respond so it may need a BIOS update, so as u mentioned u just bought this machine 4 days ago so i recommand u to deliver the machine to the nearest service center to resolve it for u & also if there is any deffect in your machine so they can give u a technical report to change it.Find below the phone number of Lenovo call center in your country to Help you :https://support.lenovo.com/eg/en/contactus/supportphonelist Best Of Luck

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I bought Lenovo IdeaPad 520-15IKB Windows 10 OS 64 bit and none removable battery I cant find energy management app cause I want it only charge up to 60% cause I plugged it in always, I downloaded the app from the link https://support.lenovo.com/eg/en/downloads/ds103640 but it not working when I tried to install the appthe setup wizard does not start what happened is black prompt window open and disappeared  

Answer:Lenovo IdeaPad 520-15IKB (Type 80YL) energy management app is needed

Hi Mohy1,
 
Welcome to Lenovo Community!
 
As I understand you want Lenovo energy management app for windows 10 OS 64 bit system, I would link to inform you that Lenovo energy management app is combined with Lenovo Companion now, You can download Lenovo companion app from windows store following this link,
 
I hope the above information helps.                   
 
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Regards,
Ashish
  
Tap that kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 

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Using both the physical and on screen keyboard I can't send this desired input. Driver reinstalls did nothing. The hardware is fine. I can even get (alt+fn+down) to work. This isn't a global hotkey issue as best I can tell either. Some reported issues included the Intel Graphics Control Panel intercepting these inputs, so I disabled its hotkey manager and the problem persists.

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So, I too am reporting the ghost touch issue with my Lenovo laptop.  This is on the Yoga 710-15IKB model.  Same exact issue that others are reporting on the 700, 710, and 900 models.  I have uninstalled/reinstalled ALL drivers found for this model, updated drivers via Microsoft, have the BIOS update, made countless changes to the touchpad to see if it is the issue.  But, NONE of those things have worked.  The issue appears to happen randomly after waking up from sleep.  Usually within a few minutes after wake.  I can do NOTHING to stop the issue once it starts other than to hard reset the power button, then wait a few seconds and restart.  Once I've done that, the issue is resolved until... whenever it randomly wants to do it again... usually the next day. Lenovo... there has to be a solution to this!  You resolved it with a firmware upgrade on the older 700 model.  Can you work through the issue and get us a solution?  And, please, don't say to send the unit in for repair.  The issue clearly is a firmware issue.

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Lenovo support, thank you for bios solution for windows it's really helpful, but you forgot one thing. That thing is Linux users!! Instalation Linux for that laptop is like a developers quiz, you should become UNIX developer to start FREE Ubuntu on that device. After installation new issues - drivers. What`s going on, Lenovo? I can't use my fingerprint on it, cause no drivers!!!! And the most painfull for me: NOIZE from laptop, it`s like a reactive rocket, on battery it work just 2-3 hours(at the same time linux use less CPU and RAM). Hopeful you'll provide any solution for us (Linux users).  https://drive.google.com/open?id=0ByHLDA4zXQ5eQXZEQVdfUWEwbDQBest regards,Bogdan

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I bought the Lenovo ether net to USB C adapter https://www3.lenovo.com/us/en/accessories-and-monitors/cables-and-adapters/adapters/CABLE-BO-Lenovo-... but it won't connect to the ethernet. I went to the drivers and they said they were up to date and working properly and it shows that the ethernet is there it just won't connect to it.

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My camera is not working, and I would provide a screenshot of the error, but it doesn't always show it, and it crashes immediately and consistently without fail. Devmgmt.msc shows EasyCamera is working properly, and I even updated the driver AND restarted. Other camera apps crash upon trying to open the camera. What do?

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I started having a problem with my screen when I tried to install a program called Monosnap. At first my computer screen was completely white and I had a hard time seeing anything. I uninstalled the program and it got a little better. Virus scans said I didn't catch anything. I reset to my previous Windows back up point and it got a little better. It still had like a white film over the screen with like a halo of pure color around the edges. Then I reinstalled the display driver and that fixed the problem with the permanent white film over everything, except now it randomly flickers completely white, with verticle lines. I've included a picture. 

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Having issues with constant ghost touches on touchscreen. Have tried checking for updates, uninstalling/reinstalling driver. Ended up disabling driver. Tried re-enabling after a bunch of updates and there are so many ghost touches that it took over a minute to click the "disable" button and make it stop. Have seen previous models have had luck with firmware updates. Anything like that available for the 720?

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I just bought this machine and the display color is rather yucky and washed out. I did play with color calibration in the Windows 10 settings, and was able to match my existing monitor by turning red and green way down and then cranking up the saturation in Intel UHD 630 settings. The problem is, the screen now gives me headache because blue is turned up relative to red and green. So now I'm looking to see if I have the right color profile to begin with. The color profile associated with the monitor was "sRGB display profile with display hardware configuration set to.." Is this the right profile for this laptop? I did search and I couldn't find the color profile for this laptop. Microsoft site says I need to get the monitor driver, not the display/graphics driver, but I don't find that either. Does anybody know where I can find the downloadable color profile for this model?  

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I bought a Lenovo Yoga 710 15IKB with 256 GB SSD. I would like to change this SSD to a 1TB SSD. Is it possible? Is there any compatible model in the market? This laptop only works with M.2 SSD? Thanks!

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Hey all. The thinkpad yoga is going to be rolling out by the end of next week. There are all a lot of ppl waiting for the yoga 2 pro to get restocked. Is it a good time to maybe reconsider getting the thinkpad yoga instead? Pros and cons? 

Answer:ideapad yoga 2 pro or thinkpad yoga

I am looking at the Thinkpad Yoga as an alternative to the Yoga 2 Pro as well. Looks like there are quite a few pros and cons to each.

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For all users...here is the new Bios...BIOS Update Utility for Windows 10 (64-bit), 8.1 (64-bit), 7 (64-bit, 32-bit) - ThinkPad X1 Carbon (Type 20FB, 20FC), X1 Yoga (Types 20FQ, 20FR)http://pcsupport.lenovo.com/de/de/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X...  BIOS Update (Bootable CD) for Windows 10 (64-bit), 8.1 (64-bit), 7(64-bit, 32-bit) - ThinkPad X1 Carbon (Type 20FB, 20FC), X1 Yoga (Type 20FQ, 20FR)http://pcsupport.lenovo.com/de/de/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X...

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Wondering if anyone can assist.  Upgraded to Windows 10 a few months ago and the touch screen was working fine and within the last month it stopped functioning.  I have googled many help topics, and many suggest that I access my Device manager and click on the Human Interface Devices section find  HID-compliant touch screen.  The only problem is the HID-compliant touch screen is not listed as an option.  Does anyone have any suggestions on fixing this issue?   

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Hi there, I am trying increase my RAM capacity but I would like to know whether this model (Yoga 500-14IBD Laptop (IdeaPad) (80N4) ) has second slot for RAM or is there only one RAM slot in this model ??  













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Answer:How Many RAM Slots Are Available in Yoga 500-14IBD Laptop (IdeaPad) (80N4)

According to the Crucial Memory site, there is only one bank for RAM and the max supported is 8GB. http://www.crucial.com/usa/en/compatible-upgrade-for/Lenovo/yoga-500-14ibd

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hello everyone, I am hoping someone can help me with my laptop situation. Its a Lenovo Yoga 900-13ISK Laptop (ideapad), I have had it for 3 months. I shut it down Saturday and then minutes after the display had gone off I noticed the power button light was still on. I tried to restart it and no response. pressed for long trying to shut it off (this works on my Lenovo thinkpad from work) and still no response. Its now been almost 48 hours the power button light is still on and machine wont start. The machine has not been connected to charger since saturday shutdown. Since the battery is encased in the laptop I cannot open it without voiding the warranty. I bought the machine in US and because of work I am now in Europe cannot take it back to Lenovo US. Anyone have a solution for me?

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