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Disabled X1 Carbon 5th gen trackpad still working on Linux

Question: Disabled X1 Carbon 5th gen trackpad still working on Linux

As per the topic name - I have disabled the trackpad in the BIOS (I only use trackpoint) in order to save some extra battery, but it looks like the trackpad is still recognised and working in Linux. Is there something wrong with the BIOS setting? Is it working at all?

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Preferred Solution: Disabled X1 Carbon 5th gen trackpad still working on Linux

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Received my new X1 Carbon 2014 this week. After only two minutes of use, the trackpad and toucphpad stopped working. I hade to use an external mouse, and even after all driver updates it still didn`t work. If I restart the machine, sometimes the track-touchpad will work, but suddenly it freezes up again (after only minutes of use), and I will have to restart to fix the problem. Have used it for 5 hrs now, and how probably restarted about 30-40 times.  Anyone know what is causing this problem and/or how I can fix it?     //alex

Answer:X1 Carbon touchpad and trackpad stops working.

does the same problem manifest itself in the BIOS menu?have you tried doing all the updates through ThinkVantage System Update.

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HI All I am in need of help please i have a X1 Carbon that was Recently purchased for a user at our office. But as you can tell from the subject of this topic the touchpad and trackpad stops working working after a few minutes of working on the machine.  I used Lenovo System Update to update all the drivers to the latest version and this was not successfull, I then tried a reinstall  of windows and the manually downloaded the driver from lenovo website and installed it but still no luck. I have checked and they are not disabled in the Bios and they are not and the Bios is on the latest version I have also tried to let it run on the windows driver that downloads from windows but also it stops working. from what it looks like the trackpoint and touchpad disable cause when i go into the mouse properties the option to enable them both is greyed out i then log on as the local admin to see if it is a permission thing but it is also greyed out. This happens regardless if the machine is on battery or plugged inThis user travels  alot and needs them both to be working.  I came across the below forum but i dont see much of a response from lenovo.https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-touchpad-and-trackpad-stops-working... 

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Hi, I have an issue where my Lenovo X1 Carbon 3rd Gen 20BS has an issue with trackpad and touchpad that have stopped functioning completely after 3 months of usage.  I've contact support and the technician recommend me the part replacement so Lenovo send me the new keyboard and i was able to do the keyboard replacement myself into the machine.. However, only touchpad is now working. Trackpad stil not working. I've tried downloading the latest ultranav driver from lenovo website and latest driver from Synaptics to replace my existing one, none have work.. I've tried uninstall the synaptics pointing device as well as Synaptics SMBUS driver and restart, problem still there.  I've upgrade BIOS to the latest version, still not working. Disable and Re-enabled both Trackpad and Touchpad in BIOS, still not working. I'm super upset right now. Any suggestion?

Answer:Lenovo X1 Carbon 3rd Gen Trackpad stop working

Hi sarachaib0680, Sorry to hear about your trouble.
 
Why not have Lenovo fix it under warranty? My experience with depot repair in the USA is good - usually 3 days if the part is in stock. You can remove the SSD before sending.
 
Otherwise if the TrackPoint is not working, look for a connector cable which is not properly seated.
 
Hope this helps!

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I received a brand new X1 today.  After using trackpad for about 5 minutes it stops responding completely.  I have latest drivers installed: SGS Version: SGS 12.0Synaptics ClickPad V1.4 on SMB PortDriver Version: 18.0.7.103FW Version: 1.4Interface: SMB I already tried reinstalling and problem remains.  I have noticed that the problem seems to trigger exactly when holding trackpad and trying to drag. I have seen several of the threads regarding this problem and all end up in updating drivers.  I have latest drivers and still see issue.  Can anyone help any further with this please?

Answer:XI Carbon (20A8) trackpad with latest drivers not working

I just verified that the trackpad dies every single time I click (press down on it). As long as I don't do that it works fine....

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For some strange reason, the trackpad gestures to scroll or whatever is no longer working. I use to be able to scroll down a webstite using the 2 finger dragging down gestures. Is there a fix for this?  I think it stopped working after I ran some Windows 10 update the other day.











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Answer:2015 X1 Carbon trackpad gestures no longer working

Nevermind, there were some updates in the Lenovo Solution Center hidden in the other tabs I didn't see that fixed it.Very nice software. Didn't have to look too hard for the drivers.

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Hi, everybody!I just received my X1 Carbon two weeks ago and was rather concerned about the fact that the buttons above the UltraNav trackpad stopped working on the second day. All the settings are fine - in fact, I even tried resetting them to default several times and rebooting, and yet that still didn't solve the issue. The buttons won't work. I kind of dropped the issue at that point, but now it's gotten serious, as my right corner trackpad key all of a sudden stopped responding correctly in the middle of... well, nothing actually, basic work. At first it did not respond at all, and at the moment it functions in the same way as the rest of the trackpad -  it only does left-button clicking (opens and selects instead of showing a context menu).I hadn't changed any settings at the time, so that cannot be what caused it. Chainging the settings now to other right-key options, e.g. setting it to open the Start menu doesn't change anything - the right key keeps working as though it were set to left-click. Otherwise, I use W7 (although W8 was preinstalled) and haven't messed with the drivers. My TrackPoint is disabled, but I checked and it doesn't make a difference. [Please tell me this isn't a hardware issue, aw man] Thanks!

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Was using the computer fine this morning, using the trackpad to move the mouse and the hardware buttons above it to left-click or right-click as usual. When I used the computer later the hardware buttons no longer work. I can click by pressing the bottom of the trackpad itself, but cannot use the hardware buttons (and therefore no right-click or middle button functionality). Does this sound like a hardware fault or has some key/button combination perhaps diabled them? I have subsequently fiddled about in the UltraNav tab of the mouse settings in Control Panel to no avail. In fact, the option to enable the TrackPoint (the red button between the B, G & H keys) has been disabled...I can't select to enable it). PErhaps some drivers have corrupted? Any suggestions?













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Answer:X131e trackpad hardware buttons stopped working (disabled?)

Update. I have just reinstalled the NavPad drivers and the buttons/TrackPoint are working again. Normal service is resumed. God only knows how the drivers got curreupted, but glad it is not a hardware fault.

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The TrackPoint on my X1 Carbon stopped working this morning for no explicable reason. I made sure it's enabled in the BIOS, and uninstalled and reinstalled the Ultranav drivers. When I go to the Ultranav settings the "Enable TrackPoint" section is grayed out. Why would this happen all of a sudden? Any ideas on how to fix it? Thanks.

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I am experiencing an annoying problem - my trackpad stopped working. I have narrowed it down to a driver issue. Because if i uninstall the "Synaptics ThinkPad UltraNav"-driver the trackpad starts working. As soon I install it again it stops. I have tried rebooting and it's no difference. When the driver is installed I cannot even the "Mouse" dialog in control panel.  I have tried the latest drivers: 18.0.7.40 as well as the previous driver. Same result. I have downloaded the drivers through the website as well as with Lenovo support app.  My model is the new X1 Carbon, model: 20A7005UM5 not even 2 weeks old. It worked until yesterday. The only thing done since is the regular update by Windows 8.1. I even tried a system restore before the updates but now there is no difference.  I want to point out that, when driver is uninstalled, the trackpad works, but without all the functionality. Any suggestions would be very appreciated. Regards,Jan 

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Question: X1 Carbon Trackpad

I've got my X1 Carbon 2 Weeks ago and it's been working absolutely smooth so far. However I've been experiencing a problem lately:The Trackpad acts like there'd be a finger constantly touching it. So, if I use the Trackpad to move the cursor, it just won't move, but scroll the page instead. I've been trying to fix this problem for quite a while now and started to find out some other issues:1. Cleaning the Trackpad with my fingers seems to "erase" the rubber coating (leaving "rubber material" behind like an eraser does).2. I've been wondering why on earth Lenovo would cover the Carbon fiber with a very cheap looking "rubber" coat that takes every fingerprint it possibly could. Why not just let the X1 Carbon in a nice Carbonfiber-look? Luckally there ist still the Trackpoint, that works perfectly and is one of the reasons I've bought a Thinkpad. However I'd be happy to get some help with the Trackpad-issue. Thanks

Answer:X1 Carbon Trackpad

My trackpad also gives off this "eraser" material like feel whenever I'm using it. It feels like part of the rubber is scraping off and it is very unpleasant and annoying. I can brush the material away and it comes right back an hour later. Does anyone else have that problem? Other than the trackpad, I am otherwise quite pleased with the product.

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Hi, I bought X1 carbon 4th Gen 2 weeks ago, Core i7, 16 GB memory, 512 SSD, great specs. However, could someone please tell me why the trackpad looks like this after just 2 weeks of usage? Please see the attached photo and tell me what do you think!!!

























20161004_181604.jpg ?3231 KB

Answer:X1 Carbon trackpad looks awfull

Crypto256,
 
The picture you shared shows oil and dirt build-up similar to what I have seen on my own X1 Carbon 3rd Gen, and dozens of other ThinkPad and IdeaPad systems sent in by customers.
 
Here is the official Lenovo recommendation for cleaning your X1 Yoga keyboard:
 

Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard.
Wipe each key top surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth might hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.
Allow to dry.
To remove any crumbs or dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair dryer.

 
I clean my laptop with this same cleaner, as it is what is used by the Lenovo Level 2 and 3 Engineering teams. It works wonders for cleaning keyboards, covers and displays. I?ve found that my hand lotion transfers easily to the laptop, building up on the left palmrest but the isopropyl cleaner gets it right off without damaging it.
 
Thank you,

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I bought an X1 carbon for a family member, and now I've bought another one for myself.  The first unit had a nice, silky-smooth glass trackpad surface.  Unfortunately, the latest one I just got has an awful, rubbery trackpad surface.  Has anyone else noticed this?  It has to be a mistake, since rubber is the LAST thing you would want on a trackpad -- when you're pressing down to click your finger can't slide at all! 

Answer:X1 Carbon rubbery trackpad

Mine is completely smooth. Is it a coating on the  surface?   

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Hi, I bought X1 carbon 4th Gen 2 weeks ago, Core i7, 16 GB memory, 512 SSD, great specs. However, could someone please tell me why the trackpad looks like this after just 2 weeks of usage? Please see the attached photo and tell me what do you think!!!

























20161004_181604.jpg ?3231 KB

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Hi all, I just recieved an x1 carbon, and I noticed that my trackpad looked/operated sort of funny.   The bottom left side of the trackpad is seated slightly lower than the rest of the pad.  I also have a hard time getting the pad to click if i press down on the left-handed side of that area.  I can click the right hand side of the track pad fine.   Is this a defect?  I hardly use the trackpad, but I just got this computer, and if the trackpad is deffective, I should probably return it.   Also, I was wondering if other users have noticed if their screen has small vertical lines running thoughout the display - more pronounced if on a white background.  Also wondering if that is normal.   Finally, is anyone having trouble viewing their warranty online?  I purchased a 2 yr onsite warranty and I can't view it online. Thanks for any help

Answer:x1 carbon trackpad defective?

Your trackpad definitely sounds broken. The vertical lines ("screendoor" effect) is normal and highly discussed on this and other forums. I don't even notice it anymore on mine.I would recommend you try to do a return and get a brand new X1C while you're in the return window... In my experience, Lenovo warranty support is the absolute worst.

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Just got the laptop and I am having some issues with the trackpad. I can not find any settings in the control panel for the trackpad itself. Under the mouse settings there are some generic settings but I am getting an error stating that the drivers are incompatible for the settings. I do not have a control panel link for the Ultranav. I tried downloading it from Lenovo and it would not let me install them. Any ideas? Thanks!

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Crypto256,
 
The picture you shared shows oil and dirt build-up similar to what I have seen on my own X1 Carbon 3rd Gen, and dozens of other ThinkPad and IdeaPad systems sent in by customers.
 
Here is the official Lenovo recommendation for cleaning your X1 Yoga keyboard:
 

Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard.
Wipe each key top surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth might hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.
Allow to dry.
To remove any crumbs or dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair dryer.

 
I clean my laptop with this same cleaner, as it is what is used by the Lenovo Level 2 and 3 Engineering teams. It works wonders for cleaning keyboards, covers and displays. I?ve found that my hand lotion transfers easily to the laptop, building up on the left palmrest but the isopropyl cleaner gets it right off without damaging it.
 
Thank you,

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Just received my X1 Carbon and I noticed that the trackpad "slopes" from the top to the bottom.  The photos I see on Lenovo's website make it appear that the trackpad is "even" and flush with the bottom of the chasis.  There is a very noticeable gap between the bottom of my trackpad and the bottom area of the chasis.  Can anyone tell me if their X1 Carbon has a "flush" and even trackpad, or a sloping trackpad like mine?

Answer:X1 Carbon Trackpad "sloping"

mpb10537 wrote:Just received my X1 Carbon and I noticed that the trackpad "slopes" from the top to the bottom.  The photos I see on Lenovo's website make it appear that the trackpad is "even" and flush with the bottom of the chasis.  There is a very noticeable gap between the bottom of my trackpad and the bottom area of the chasis.  Can anyone tell me if their X1 Carbon has a "flush" and even trackpad, or a sloping trackpad like mine?I can't believe that months after this product launched, that Lenovo is still manufacturing and shipping this model with this problem.  It's as if China really doesn't give a **bleep**, and neither does anyone else responsible for the X1 Carbon. Incredible. mbp10537, the trackpad issues have been reported for months. 

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Hey all,My first post here as I've never had any issues with any Thinkpads I've ever owned, but this one isn't as lucky!My trackpad on my X1 Carbon is very temperamental, sometimes it works, and sometimes it'll just stop working in the middle of using it. Closing the lid (putting it to sleep) and then opening it again seems to get it going again but it's not too long before it fails again... The red nipple thing doesn't work at all, no touch registered by it and occasionally it's not even registered in device manager or under mouse properties. So what have I done to try fix it? Everything possible, reinsalled windows (both 8.1 and 10), reinstalled a whole range of Synaptics drivers, taken the laptop fully appart and disconnected and reconnected everything. I've tried to do anything I can and I'm at a loss. I'm at University and I really need this laptop to work consistantly so if anyone knows anything that I could try to fix it, that'd greatly be appreciated! When this happens I cannot use any input at all except for the touchscreen and keyboard which is okay for general use but I do a lot of excel work and the touchscreen isn't very usable. It should also be noted that the mouse input works fine with USB mice, so it's just restricted to the Synaptics input devices. Thanks!

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I just got a X1 Carbon after the base on my Helix started having permanent errors. After spending half a day getting things set up on this machine, I'm finding myself with an EXTREMELY irritating problem that I'm hoping someone can help me with. I don't like "natural" scrolling so went through the trouble of finding and fixing the trackpad scrolling "feature."  I have now gotten it set up so that I can now scroll appropriately in the apps on the desktop in Windows, but in Windows Mail the scroll direction won't change no which direction things are scrolling on the desktop (it is always "natural").  Needless to say, with a crap-ton of work to do, this is the last thing I want to be dealing with.  Shouldn't it be possible to scroll in the same direction across all of Windows 8.1.  I'm guessing that this is a Synaptics issue, but frankly, I don't care.  We pay more money to Lenovo for these devices so that they work.  Help!! BTW: this wasn't a problem with the Helix, so it would be hard to blame this on Windows 8.1.

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I can't seem to find any way to disable the trackpad or trackpoint when I dont want them interfering. It's so huge that I'm constantly activating either one while gaming.




_________________________________________________________ThinkPad(s) T23/T32/T40/T43/T61p/T500/TabletThinkServer TD230 - Windows 7 - ThinkVision L2321x








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Answer:X1 Carbon - How can I disable the trackpad/trackpo...

Hi.
 
If the X1C is similar to every other Thinkpad I've had, the trackpad can be disabled in BIOS, leaving only the trackpoint active. I do this on every tp I own.
 
Do you actually have an X1C in front of you? I didn't know any had been delivere yet.
 
Cheers.

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For a lefty, I am able to change the mouse to left-handed. However, I would like the buttons on the mousepad to be right-handed. My other Lenovo Ideapad 710s has this feature meaning even my "external" mouse is for left-handed, the trackpad buttons are for the regular right-handed. Hope you guys will add this feature to the new trackpad software.

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I have a weird issue with one of my 4th gen X1 Carbons, model 20FC-S2S600 ... Whenever I rest my palm on the palmrest to type, the mouse moves unexpectedly. It usually gravitates toward the bottom left side of the screen. I am well aware that the trackpad might inadvertantly get touched while typing, however, nothing is touching the trackpad when this happens. I was able to reproduce the issue my taking my index finger and pressing down firmly on the right side of the palmrest between the fingerprint reader and trackpad. My finger was near the touchpad but absolutely not touching it. To reiterate, this is not an issue of inadvertetly touching the trackpad while typing. The mouse moves when pressure is applied to the right side of the palmrest between the trackpad and fingerprint reader. Has anyone else expreienced this issue?

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I have a recently purchased x1 Carbon that is acting very strange.   First of all, the buttons above the trackpad seem to do nothing.  The right one seems to correctly right click, but the left one doesn't do anything at all.  My trackpad works fine (works well for scrolling and for clicking) until I press one of the buttons above it (meant for right and left clicking).  As soon as I press one of those buttons, the clicking function of the trackpad completely stops working.  I can still scroll with it, but can't click on anything.  I'm using the latest ultranav driver as downloaded from the Lenovo website.  Am I missing something here?  What is the problem? Using Windows 7 64 bit.

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Hey guys, So I just bought my first ever Lenovo laptop, the 3rd gen X1 Carbon. It's a great laptop, however, I absolutely hate all the extra software Lenovo puts on it. I find all of them useless and right now I'm having serious issues with the tracpkad.This happens basically:https://www.youtube.com/watch?v=REU5CK9X19k&feature=youtu.be Is it my unit that's faulty or have you guys experienced anything similar? My initial assumption was that it's a software issue with Lenovo's trackpad, but I'm not able to fix it anyhow.  All in all the trackpad has been a dissapointment so far and I prefer not returning this machine because of it.... 

Answer:Lenovo X1 Carbon 3rd Gen Trackpad Issues???

Although doesn't seem as serious as that shown in the video, I do have that problem too...especially when I swipe from left to right to switch between apps. You're not alone.

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Quote from notebookreview.com The big secret, however, is the amazing new glass touchpad surface. Officially, the new touchpad surface was the result of an empirical "hunt" for the ideal touchpad characteristics like feel, sound, and even smudge resistance. Lenovo's solution is a proprietary multi-step formula based on those findings. Unofficially, we'd have to say the new touchpad surface feels like a second skin that has been pre-lubricated for your finger-gliding pleasure. Sure, that sounds like horrible marketing language from an advertisement for some kind of "marital aid" device ... but it's the best way I can describe how this touchpad surface feels. This touchpad surface is so wonderful that I will actually be "angry" if Lenovo doesn't use it on every notebook going forward. This is as close to perfection as a touchpad surface gets. Oh my! Best touchpad surface ... ever! I received my X1 Carbon a couple of weeks ago and found the trackpad very difficult to use. As others I read reviews like the above praising the unit for its silky-smooth trackpad or it's "second skin" attributes. Now those words are as far from describing how the trackpad actually feels like. It's not silky, it's not smooth, it certainly  doesn't feel like a second skin, it really doesn't feel or look like glass (although there might be a glass layer in it) and it's certainly not the best trackpad ever seen on a PC. I've used an excessive am... Read more

Answer:Absolutely terrible trackpad on X1 Carbon

I've asked Jerry over at notebookreview about his opinion on this. He wrote the review so he might be able to confirm that the trackpad was indeed later revised. It would be interesting if he had tried the new one too and hear if he thinks as highly about it as the original trackpad.

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For a few weeks now (it might be since I updated to 8.1 but I'm not positive) I've been noticing that for about 2 seconds after I finish typing on the keyboard, the clicking function of the buttons above and below my trackpad are disabled. If I connect a mouse this issue goes away. I haven't been able to find a driver to fix this issue, and it's getting rather annoying. Thanks! I do have that PalmCheck thing or whatever it's called turned off

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I think I found a new one... While testing an X1C, I've had users report, and witnessed myself, a strange issue. Documents will randomly zoom in/out, the user can be not touching anything, and whatever the active window is will start zooming (if capable). After thinking about it for a bit, I disabled the Pinch-to-Zoom touchpad feature through the UltraNav settings. This stopped the random zooms. Next began random rotations (another gesture feature of the X1C's touchpad). All this occured while the laptop lid was closed and the user was using external monitors, and mouse and keyboard. The exact setup is:X1 CarbonLenovo USB 3.0 Dock2 Monitors connected to dock via DVI1 Monitor connected to dock via USB using an EVGA UV+ 39 adapter This issue has occurred twice now, with two different X1C's, only for users who are using the 3 monitor setup outlined above. I believe it to be a conflict between the EVGA Display Link driver and the UltraNav driver. How that exactly works out, I don't know. But when those 2 factors are thrown into the setup the touchpads gesture features gain a mind of their own. I just updated the UltraNav driver from 16.2.9.7 to 16.2.9.9. The EVGA device is running the 8.1 Preview driver.  We will see if that nets any results. I know I have the option of eliminating the EVGA device and instead using the mini Displayport to VGA adapater, however I'd like to cut down the amount of external devices the user has to plug in ... Read more

Answer:X1 Carbon - Trackpad randomly zooms/rotates

Driver update did not resolve issue. Currently the only work around I have found is to disable trackpad gestures all together (if you just disable pinch to zoom it starts randomly doing a different gesture). Going to contact Lenovo directly and hopefully find a different solution, or at least make them aware of the issue.

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Hi,For several months now, I have been having problems with the trackpad. It would start behaving erratically, usually after 15 or more minutes, and eventually right from startup or wakeup. Things would usually be better for a bit after a restart, but not for long. I just turned off the trackpad and switched to the trackpoint. It too starts to fail after a while, though I can often get it to work again by opening the laptop up to 180 degrees. This doesn't last, so now I am always carrying a usb mouse around. Ocassionally, on wakeup the keyboard does not work, but it often starts working after a few minutes.During this same period, I have had crashes - i.e. blue screens. This has only happened a couple of times when I am actually using the laptop, rather, it almost always happens when the computer is going to sleep or going into hibernation, or so I think. I have also noticed that the laptop sometimes has trouble going to sleep or into hibernation, or starting up again after a crash. Again, opening up the laptop often seems to help. Here is the latest crash report, the first two codes are always the same:Problem Event Name: BlueScreenOS Version: 6.1.7601.2.1.0.256.48Locale ID: 1033Additional information about the problem:BCCode: 9fBCP1: 0000000000000003BCP2: FFFFFA800708C060BCP3: FFFFF800020883D8BCP4: FFFFFA80074BA9F0OS Version: 6_1_7601Service Pack: 1_0Product: 256_1I also ran a crash dump analyzer on several of the dump files and it pointed to ntos kernel (or whatever - I do... Read more

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Hello all, my X1 Carbon is acting up. Trackpoint and Trackpad are not working together after a week of use. However after reading some threads the only way I could get the Trackpoint to work was to disable the Trackpad via "Enter" when the computer boots up (Bios Menu). I've tried everything now, uninstalling drivers and installing new ones, rebooting laptop from factory. The only way for the laptop to have any control over the mouse cursor is through the Trackpoint by disabling the Trackpad which is annoying to just know that the pad doesn't work. Any solution? Help!

Answer:X1 Carbon Model 3444-2DU Trackpad and Trackpoint

if this is the case, then you should call up Lenovo and ask for repair or replacement. The Trackpad buttons must be acting up or there is a shortcircuit somewhere in the trackpad circuitry.

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Folks - I know the trackpad issues with the X1 Carbon have been discussed to death, but I'm encountering an odd issue with the latest drivers: I'm primarily a trackpoint user. With my right index finger resting on the trackpoint, my right thumb tends to rest lightly on the trackpad. When I do a left click - physically moving the trackpad down to make an actual click, not just a tap - it gets registered as a right click. This is very annoying. I've noticed that even if you have a very light touch anywhere on the trackpad, either the left click never registers, or it gets confused with a right click. I've tried disabling tapping altogether in the settings, but this has no effect.Would be grateful for advice from the community - anyone else experiencing this? I'd imagine that trackpad users would encouter this all the time - are there settings that help? Or is my trackpad just broken?    

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Hello,I love my X1 Carbon 4Gen 20FB (using Windows 7). Except the Trackpad. I had may Thinkpads before and external Keyboards like P/N 02R0406.All had very sensible Trackpads one can work with with a very light push.This one is very hard to use, very unsensible. On top, the Synaptics driver does not allow to adjust the sensibility or speed in the Mouse Properties (V 19.0.17.115). I tried the Workarounf from 'Alexander C' - but then precision gets worse. Is this a driver bug or a hardware issue? Will it be fixed? DON_

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So I got a recent update on the 30th November 2014 in regards to updating the synaptics software and some other optional updates. Since then, after the updates, my trackpad has been acting up. I can't use it as smoothly as I was just a week ago. When I'm trying to drag files from the  right to left and vice versa its super slow and gets stuck. Is there an updatre fix for this. It's getting quite annoying actually. 

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Hello all - I have an X1 Carbon that is only a few weeks old and have had nothing but problems...please see the list below.  They all seem to be somehow interrelated but I simply can't find a solution.   When powering up, the computer freezes mid start up (at the windows icon screen) until various buttons on the keyboard are pushed.  I've waited in excess of 5 minutes to start up to test this out...it seems that 100% of the time the computer will not start on it's own by simply pressing the power button.Once the computer does get to the start screen, the mouse cursor slowly drifts on its own across the screen until several more buttons are pushed on the keyboard to stop it (hitting right click a few times usually works).  This occurs both using an external mouse at the office and the touchpad at home.While in the Google Chrome browser, the tabs close when clicking them instead of switching to that tab.  Restarting the computer resets this, but throughout the day it will keep occurring.  Hitting the middle click fixes this temporarily (but that leads to a different problem).  This occurs both using an external mouse at the office and the touchpad at home.  This also has about a 100% failure rate after the computer wakes up from a sleep mode as well as sporatically throughout the day.Due to problems with trackpoint, my default is to keep trackpoint disabled.  When trackpoint is enabled, the cursor sporadically will change to som... Read more

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Relevance 58.63%

I have a user that has a 2nd Generation X1 Carbon (the type with virtual buttons on the Synaptics TrackPoint/TrackPad.   The user is complaining that a context sensitivie menu (of the type that a right click would initiate) intermittently is shown when she left clicks.  She normaly uses the TrackPad but does use the TrackPoint on ocassion.  Here's what I've done so far: 1) I initially thought it was the TrackPad and had Lenovo Support replace it.  The problem was reduced but is still occurs. 2) I've installed current UltraNav drivers and updated all other drivers to current levels.  The WIndows 10 is also updated to current patches.  I would try setting the UltraNave to "Click Anywhere" but that disables the TrackPoint feature that is ocassionally used.  Has anyone seen this happen before and know a fix for this?  

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Relevance 58.63%

Hi,I have a problem with the two finger scroll on touchpad.I have reversed the vertical scroll on the trackpad configuration. The setting only applies to Desktop applications. When Vertical scrolling in Modern UI/Metro/Start Screen Apps (eg Internet Explorer, App Store) Two Finger Scrolling is the opposite to the Desktop. I have seen that this problem exist on the Yoga S1 and there are a new drivers... but no for the X1 Gen3Have you more informations about this problem? Thank you so much for your help  













Solved!

Go to Solution.

Answer:x1 Carbon 2015 (Gen3) Trackpad reverse scroll

nobody have this problem???

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Relevance 57.81%
Question: Trackpad Disabled

Using a Lenovo 3000 N500 and the trackpad is not functioning after downgrading to Windows XP SP3. I have 2 of these machines and 1 works fine, but this one the trackpad has the little LED light between the 2 buttons that is lit up. I am sure there must be an easy way to activate the trackpad again. An external mouse works. 

Answer:Trackpad Disabled

On the right side of the laptop , above the keyboard are 4 touch sensors. The one on the extreme right controls the touch pad. Just place your finger over the right indicator and the pad will turn on.

1 more replies
Relevance 57.4%

The new 2014 X1 Carbon got rid of the physical buttons for the trackpoint.   I am adjusting to that.  However, in more than one unit we are piloting we have an issue. A user that mainly uses the TrackPoint stick, will use their right thumb to left click constantly.  We are finding it to not be consistent.  And it often results in the user having to click twice on things.We have tried to adjust the "Edge Tap Filtering" - though I don't think that is related, as that is focused on taps, not clicks.Some people tried to turn off the "middle button" and focus there thumb more towards there.Overall, we believe the adapative keyboard, the physical keyboard changes and the trackpad button changes are all things people can evolve and get used to.   HOWEVER, if left-clicking is not accurate, it will drive people crazy and hurt our forecasted 500+ unit order. I am praying this can be resolved by a driver update.

Answer:X1 Carbon Gen2 - Using TrackPad for TrackPoint buttons - click issue (important)

Have a look in the T series forum.  There are hundreds of complaints about the new "clunkpad" with no physical buttons causing problems.  I fear this is a major design error by lenovo which will lose them tens of thousands of customers within months ...

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Relevance 56.58%

Good day. Tinkering with the trackpad settings in the control panel of Toshiba Satellite laptop, I managed to click DISABLE the trackpad. Now I cant re-enable it (I have no external mouse) and as a result I have an effectively dead machine. What do I need to do now? Thanks for help!jockm

Answer:Toshiba laptop trackpad disabled

Boot up whilst hitting F8, go into safe mode and that should enable your trackpad (hopefully!)

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Relevance 56.58%

The Yogs 720 15" running Linux does not support the trackpad.  I have tried several distros and it does not work with any of them.  This is critical.  Please update the bios / firmware or provide a driver to the linux community so that linux is fully supported.  I purchased this laptop intending to run Linux on it and am very very dissapointed.  

Answer:Yoga 720 15" running Linux does not support trackpad

A few other people and myself are trying to work on this. We haven't made much progress. It seems to be an Elantech touchpad. The USB device ID seems to be a new device that hasn't been used before. It sucks that something so simple is not working on this laptop. I've been emailing kernel developers and posting bug reports. I'm pretty sure that eventually we'll get this working. It would be nice if Lenovo would just step in and give us a driver we could use.

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Since I got my XPS 13 9360, the trackpad is virtually impossible to use: the pointer jumps everywhere, the text gets selected (and even deleted), some programs quit suddenly because the "ghost" pointer clicked on the terminate cross, etc.
It has become impossible to use except in very dedicated usages (e.g., only using the keyboard without the trackpad)… or installing a separate mouse, which is really stupid for such a computer that could be used anywhere (e.g. on a train) and where the mouse becomes a real hassle. (And, come on, using a mouse is so 1990s.)

I tried numerous solutions, including creating file /etc/modprobe.d/xps13-9360.conf and adding blacklist psmouse (as mentioned here), but nothing seems to work.
I use Linux Mint, but the problem occurred as early as the fresh Ubuntu system I received; in fact, during the very first boot of the computer during the customization of Ubuntu, the pointer got crazy, which made me install rather Linux Mint (where the system unfortunately still shows up).
Note that I realized that the pointer gets crazy mostly when doing "drag and drop". It seems that standard moves and clicks will not produce the bug.

Exact Dell version is XPS 13 i7-8Go-256Go-Ubuntu
The system is Linux Mint 18.2 Sonya xfce.
Command uname -a gives 4.10.0-35-generic #39~16.04.1-Ubuntu SMP Wed Sep 13 09:02:42 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

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Relevance 56.17%

I have a brand new Trackpad W500 with Windows XP. When I boot the computer up, every second boot the trackpoint and trackpad are disabled.  One of the times it showed a message saying that the trackpad is disabled because another pointing device was found.  However there are no other devices connected to the laptop.  When I immediately shutdown and reboot the trackpoint and trackpad are re-enabled.  This occurs with 100% reproducability:Boot 1: Trackpoint and Trackpad are disabled.Boot 2: Trackpoint and Trackpad are enabled.On those occassions when the trackpoint and trackpad are disabled, the device manager shows no other pointing devices other than the Trackpoint and Trackpad.  The workaround is easy - every time I boot the computer I shutdown even before entering a password, then restart and work as normal.  But this is annoying at least, and doubles the start-up time of the computer (a concern since about 1/2 of my job consists of making presentations at customer sites, so getting going quickly is a must). So does anyone have an idea on how to either1) Fix the  system so it doesn't spuriously identify non-existent pointing devices. or2) Make it so the Trackpad and Trackpoint are not disabled when other pointing devices are detected (the BIOS doesn't seem to have this option - at least not that I could find). 

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Relevance 56.17%

Hi I upgraded my hardrive to an SSD and ever since then my trackpad is slow and is unable to scroll with 2 fingures. I feel like I've tried everything. I tried to change the settings, then I tried updating drivers, then reinstalling drivers. I think I may have uninstalled them completely at this point and I don't know where to get them back for Windows 10. The only thing under "mice and other pointing devies" is Ps/2 Compatible Mouse; not sure if there should be somehting else. Also when I change settings in control pannel, like the speed, it does not effect the trackpad only external mice. If anyone can help me out it'd be much much apperciated.

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Relevance 56.17%

Hi,

2 months ago, my home laptop got infected with a nasty little piece of malware. I could not login to windows (neither regular nor safe mode), since both the keyboard and the trackpad were disabled. Keyboard worked fine on Bios menu, but was somehow disabled when Windows booted.

An IT guy helped me bypass the windows login screen with some weird software. But once inside we were unable to re-activate the keyboard and trackpad (we could use an external mousse though). Avast Antivirus was also not working. We noticed a couple of unfamiliar folders in the C:\ drive that we could not remove, even with Admin privileges. We were only able to rename them, they are now the following: C:\found.001k and C:\found.002j.

I booted the computer with an Avast Rescue USB, and it detected 1547 infected files, but the log did not mention any specifics. Avast could not clean the files, so all of them had to be deleted.

Next time I booted Windows I could fix the keyboard and trackpad drivers, and successfully re-installed Avast. I ran Avast boot-time Scan and it found the following:

File: C:\Program Files (x86)\Free Empty Folder Delete\unins000.dat is infected by Win32:Bundlore-E [PUP]

The file could not be fixed, so it had to be moved to the chest.

It is worth mentioning that I have no recollection of downloading this "Free Empty Folder Delete" program. Moreover, I am not sure how the infection occurred in the first place, since I do not recall visiting any risk... Read more

Answer:Suspected malware disabled Keyboard and Trackpad

BUMP, please

18 more replies
Relevance 56.17%

I have a Thinkpad Carbon X1 gen3,The trackpoint becomes unresponsive if trackpad got disabled in BIOS.Anyone likes to use thier Thinkpad with trackpoint disabled please compare the performance of thier trackpoint with/wihout trackpad being disabled.:/

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Relevance 55.35%

Hello, I have a HP Spectre x360, and whenever I try to put the laptop on its side to watch videos or read on my bed, it turns off the keyboard and trackpad even though the laptop itself is still in 'laptop mode'. It even rotates the screen. When it's on its side, it doesn't say that it is in tablet mode, but it does rotate the screen and only allow touchscreen. How do I make it so that it doesn't turn off the keyboard?

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Relevance 55.35%

When I opened up my notebook this morning, I found my trackpad no longer worked. I could plug a mouse in and it would work fine, but no response from the trackpad (even after pressing Fn+F9 a few times to toggle it).

I checked the update history, and saw that Vista tried to install the +Synaptics - Input - Synaptics PS/2 Port TouchPad+ last night, and failed - although further examination shows that it's been trying to install that particular update for the past two weeks or so, and my trackpad worked great up until this morning.

Consulting Device Manager, under +Mice and other pointing devices+ I only have an +HID-compliant mouse+, and under +Human Interface Devices+ I only have one +USB Human Interface Device+ - and both of those correspond to the external mouse I have plugged in, since they disappear when I disconnect it.

I've downloaded the drivers for it ( +ALPS-Pointing-Device-Driver7.0.301.4+ ) from the Toshiba page for my model, but I get an installation failed message when I try and install them.

For the record, I'm running the stock Vista installation (no SP1 or SP2) from Toshiba.

Any ideas?

Answer:Satellite A200 - Patch Tuesday Disabled my Trackpad

Hi

Have you tried to uninstall the new touchpad driver version that was installed?
So in your case I remove it and restart the notebook. After this you can install the newest version from the Toshiba page:
http://eu.computers.toshiba-europe.com => Support & Downloads => Download Drivers

After this your touchpad should work again and look to it that this update will not be installed anymore.
But you should udpate your Vista to SP1 or SP2. Normally the SP installation doesn't affect the drivers.

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Relevance 54.94%

My trackpoint buttons are disabled for a second or so if I use the keyboard. This is not and issue with the trackpad/trackpoint movement itself. 





Lenovo T410 2537-C33 i5 M540, 4MB, Intel HD graphics, Windows 8.1 Pro

Answer:Trackpad/Trackpoint buttons momentarily disabled on keyboard keypress.

Hi Mookid,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that trackpoint doesn?t work when you use the keyboard.
 
Try this. Open up the charms bar, go to "Settings", and then click "Change PC Settings". Within "PC Settings", click "PC and devices". Click "Mouse and touchpad", and under the header "Touchpad" using the dropdown menu, select "No delay?!
 
Hope this helps!
 
Best regards,
Mithun.





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Relevance 54.94%

I have the Elan version of the trackpad on my Y50 UHD Touch I got from the Microsoft Store. It works silky smooth; unfortunately, I CANNOT use the mouse while I am typing. This is useful for everyday desktop applications, but it makes the computer downright unusable for gaming. I have already turned the "detect palms" to 0. I heard that would work on the Synaptics version of the touchpad. No luck. Still not able to use the trackpad while typing. EDIT: Found the solution, thanks to this post: http://www.ign.com/boards/threads/cant-move-cursor-while-typing.452613399/ Basically, change the following key from 1 to 0 in the "HKEY_CURRENT_USER\Software\Elantech\SmartPad" hive so that it has the following value and then restart your computer to notice the change: "DisableWhenType_Enable"=dword:00000000

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Relevance 53.3%

I was trying to set sound to play through the headphone jack (as well as laptop speakers) and in doing so I've inadvertantly disabled my laptop speakers entirely.How can I enable them again?Also is there  a setting to have audio play through the headphone jack when plugged in? ThanksSarah

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Relevance 53.3%

"powercfg /energy" in CMD prompt reports the following error:Platform Power Management Capabilities: PCI Express Active-State Power Management (ASPM) Disabled PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer. Anyone else getting this?

Answer:x1 carbon 3rd gen - ASPM disabled

Hi noxxle,
 
Running that command gives me an analysis and the results include some errors which I attribute to installing Windows 10 and reverting back to 8.1.  
 
But the command executes and runs.
 

 
Regards
Dave 

9 more replies
Relevance 52.89%

Dear all, I'm wondering if anyone made ALS work in linux, preferrably Ubuntu/Linux Mint. I can see some work was done for IdeaPad and HP's ALS, but cannot find anything useful for X1 Carbon 3rd Gen. Maybe someone came across useful link?

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Relevance 52.89%

Hi I am using Debian on my X1, everything seems to work generally except that I loose the adaptive fn keys. When I resume everything gets back to where they were except fn. It looks like the fn keys lcd looses power, because I do nto see any light activity what soever. I realize Lenovo recommends Windows, but I cannot use Win due to my job. I am wondering if anyone can offer me a solution regarding the fn keys situation. thanks

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Relevance 52.48%

Seems as though this setting in the BIOS was set to "Permanently Disabled"  and we REALLY need it to be able to work w/ computrace.  Will a BIOS flash reverse this or is there any way to reverse this?  (or is it REEEALLY permanent?)

Answer:X1 Carbon BIOS: Computrace is permanently disabled

Should I take the silence as validation that It cannot be reversed?

3 more replies
Relevance 52.07%

There is a new firmware release (FWNV15) for the NVMe SSD of the X1 Carbon 5th. I'm wondering if there is a way to perform the upgrade on a machine with no Windows installed on the internal SSD?
 
I've installed Ubuntu on the NVMe SSD and have a external USB Drive with Windows 10.
 
I tried to run the Firmware Update Utility on the "external" Windows 10 but no luck so far. Windows reboots and after it's up again the utility just shows some generic error message.
 
Also, there doesn't seem to be a booteable ISO.
 
Any recommendations on how to upgrade the firmware with my setup?
 
Moderator Note: Edited subject to match content.

Answer:Upgrade NVMe SSD firmware to FWNV15 (X1 Carbon 5th Gen) on Linux

The upgrade utility sometimes fails before it reboots windows with a message like "can't initializie linux system". So I investigated further and found that the updater in fact is an ELF binary  $ file fwupdater_i686_Win10_LPMoff
fwupdater_i686_Win10_LPMoff: ELF 32-bit LSB executable, Intel 80386, version 1 (SYSV), dynamically linked, interpreter /lib/ld-linux.so.2, for GNU/Linux 3.8.13, not stripped Which also seems to be pretty easy to use: $ ./fwupdater_i686_Win10_LPMoff
PROGRESS --- start firmware update.
Usage ./fwupdater_i686_Win10_LPMoff <Model> <Serial> <Firmware> [Option]
Model : Drive Model Name.(Mandatory)
Serial : Drive Serial Number.(Mandatory)
Firmware : Firmware Image file path.(Mandatory)
Option : Additional Option string starts with `-'.(Optional)
PROGRESS --- completed with status(8). And the necessary info which firmware to use is in a file called fwwinsd.pro: $ cat fwwinsd.pro
"THNSF5512GPUK TO","5KLA5102","5KLA5104","TINYCORE","fwupdater_i686_Win10_LPMoff","5KLA5104_NVME.sig","L","TOSHIBA"
"THNSF5512GPUK TO","5KLA5103","5KLA5104","TINYCORE","fwupdater_i686_Win10_LPMoff","5KLA5104_NVME.sig","L","TOSHIBA" However, I'm not absolutely convinced I'm brave enough to run this utility  Is anyone from Lenovo in this forum who is willing to confirm my findings?

9 more replies
Relevance 52.07%

Hello, I would like to set the color profile for my Carbon X1 Type 20FC using Ubuntu Linux. I can choose amongst many different profiles there but I am not sure what the right one is. When I look it up at Lenovo Support to follow this explanation of ThinkWiki, it leas nowhere, the Lenovo Link is apparently dead. I also tried downloading 79oi32ww.exe and opened it with innoextract but this gave me a bunch of INF files and I don't know what to do with which actually. I have no idea how to start and how to adjust it, as its a great laptop but however the colours seem a bit weird yellowish and the dark shades drift away and don't work at all at the moment. Thanks for any help, Paul 

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Relevance 51.66%

I enabled hyper -v on my X1 carbon as i want to install docker. As soon as hyper -v is enabled wireless stops working.I can connect ethernet and internet would work but want wireless to work with hyper -v enabled. Is there a solution to this.?  

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Relevance 51.66%

Anybody any clue as to how to perform the update under [email protected]: please bear in mind that not all your customers run Microsoft... support for Linux systems would be much appreciated! https://pcsupport.lenovo.com/nl/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-...

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Relevance 51.25%

Hey guys, i'm stumped.
 
Laptop Info:
Toshiba Satellite L75D-A7283
Windows 8.1
 
Track pad doesn't work. All started randomly one day when I started the laptop up. Just didn't work. Now the keyboard will stop  working after about 10 minutes.
Things I've tried:
FN Key  + F5 (enable/disable trackpad)
Double tapping the top left corner of track pad.
Uninstalled all trackpad drivers, restarted, let windows install drivers.
Uninstalled all trackpad drivers, restarted, installed Toshiba Drivers
Checked BIOS for disabled Trackpad.
Lastly, reinstalled windows 8.
 
I got nothing. I'm stuck.
Any suggestions?
 
Picture of error; http://i.imgur.com/jTMau9y.png

Answer:Laptop trackpad not working. Keyboard stops working.

Ruhhh rohhhh. No one has any ideas?

14 more replies
Relevance 50.84%

Hi everyone, I have a peculiar issue with the Synaptics driver on Windows 10 (Build 14393.693) Apparently every time the laptop goes to sleep, the option for 4-finger swipe to switch virtual desktops gets automatically disabled. Users have been facing a similar issue on other laptops with the 3 finger-swipe not working & have been able to fix it by restarting one of the services running in the background or modifying the registry.https://forums.lenovo.com/t5/Windows-10/Windows-10-gestures-with-Synaptics-touchpad/td-p/2140422 Unfortunately I have not been able to find a solution for the problem with the 4-finger option.Does anyone else face the same issue? Thank you! 


























Capture.PNG ?99 KB

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Relevance 50.43%

Hello, I just received a 2nd generation X1 carbon as a gift from my brother (his old work laptop). It was running Windows 7 without issues. Since I'm mostly studying Linux development, I immediately wiped the hard drive and installed Ubuntu 16.04 LTS. Now the adaptive keyboard is firing random key presses (keystrokes) all of the time. It's really quite unusable (WiFi turning on and off, audio on and off, and random function keys getting pressed). Since it wasn't doing this before, I'm confident that this is something I did when I set the machine up for myself. What I did was to wipe the entire hard drive. I removed all of the partitions including the windows restore and other partitions (I can't remember what they were all called, but I seem to recall that they were factory partitions from Lenovo). Once I started Linux, the crazy behavior began (about 5-20 random key presses per minute). But the crazy thing is that behavior also exhibits itself even before Linux boots. If I boot into the BIOS setup, the adaptive keyboard will continue to fire off the phantom key presses (I can tell because I see the keyboard icons changing as well as the computer beeping every time it randomly chooses an "illegal" key). So, that implies to me that it isn't Linux that is causing the issue directly (it may have triggered something, but it isn't, say, an actively malfunctioning driver). A few more data points. If I reset the BIOS (sometimes I have to ... Read more

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Relevance 50.43%

Hello, I just received a 2nd generation X1 carbon as a gift from my brother (his old work laptop). It was running Windows 7 without issues. Since I'm mostly studying Linux development, I immediately wiped the hard drive and installed Ubuntu 16.04 LTS. Now the adaptive keyboard is firing random key presses (keystrokes) all of the time. It's really quite unusable (WiFi turning on and off, audio on and off, and random function keys getting pressed). Since it wasn't doing this before, I'm confident that this is something I did when I set the machine up for myself. What I did was to wipe the entire hard drive. I removed all of the partitions including the windows restore and other partitions (I can't remember what they were all called, but I seem to recall that they were factory partitions from Lenovo). Once I started Linux, the crazy behavior began (about 5-20 random key presses per minute). But the crazy thing is that behavior also exhibits itself even before Linux boots. If I boot into the BIOS setup, the adaptive keyboard will continue to fire off the phantom key presses (I can tell because I see the keyboard icons changing as well as the computer beeping every time it randomly chooses an "illegal" key). So, that implies to me that it isn't Linux that is causing the issue directly (it may have triggered something, but it isn't, say, an actively malfunctioning driver). A few more data points. If I reset the BIOS (sometimes I have to ... Read more

Answer:X1 Carbon (2014) Adaptive keyboard random key presses after HD wipe & Linux install

Update:I wiped the drive again and this time installed Win10. The keyboard *seems* to have settled down.I say *seems* because at one point it appears to have registered a screen grab? The system beeped and a moment later it was asking me where to save the screen grab. Beyond that, no random keyboard presses that I am aware of.Of course, the adaptive keyboard doesn't do anything at all now either. I can't get it to change from the default function key row.I took this opportunity to update the BIOS which was on 1.17 to the latest 1.31.I'm going to re-install Linux alongside Windows now to see how it behaves.

2 more replies
Relevance 50.43%

Hi, It's now possible to use U330 under Linux with good autonomy !It exists a module which disable ATI board with Switchable configuration. Atfer loaded, only Intel gfx is active and system uses around 12w against 23w before ! More info : ubuntu forums Also, I packaged a dkms rpm.For automatic loaded at boot time :echo '/sbin/modprobe lenovo_acpi'  >> /etc/rc.modules chmod 744 /etc/rc.modules update: the module builds against 2.6.24+ . Bellow, under rhel5 by example, you have to modify the source to remove acpi_format_exception call, done by cancel status feedback in printk...

Answer:U330 under linux with ATI gfx board disabled

Does the HDMI port work when disabling ATI gfx?

3 more replies
Relevance 49.2%

I've had this laptop for about a year now and this only started a few months ago. My mouse/trackpad often freezes for about ten seconds or doesn't move. Even the "clicker" does not always work for a few seconds sometimes. Any advice?

Answer:Trackpad not working very well

Dear Customer, Welcome and Thank you for posting your query on HP Support Forum It looks like you are facing difficulties to resolve Touchpad Issues with your NotebookWe will surely assist you with this Steps to drain the Static charge and loading default BIOS settings to resolve the issueStep 01. Turn OFF the NotebookStep 02. Un-plug the Power/AC Adapter and also remove the Battery tooStep 03. Press and Hold the Power Button of the Notebook for a full minuteStep 04. Now let's re-insert the battery back in and plug back the Power/AC AdapterStep 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOSStep 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOSStep 07. Now let's press Esc/Escape Key. Save Changes and Exit - YesStep 08. Now please wait till the Unit loads the Windows Operating system Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site Please Click the below link to find more troubleshooting steps to resolve this issuehttp://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5229455&calledBy=&docId=emr_na-c03523373... Click on the below shown link to find the steps involved in disabling the Touchpadhttp://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03922412  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Th... Read more

1 more replies
Relevance 49.2%

Help! The cursor on my tablet has gone missing, rendering the trackpad as means of input useless. Using the pen is quite impractical. Any suggestions?

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Relevance 49.2%

My Toshiba laptop's trackpad does not work after loading Windows 10 it tracks but cannot double tap, it works fine with an external mouse however. Can anyone help please?

Answer:Trackpad not working

Try FN-F9.

1 more replies
Relevance 49.2%

All of a sudden my touchpad for my hp spectre x 360 stopped working, my mouse works if I use an external mouse but If I try to use a the touchpad it doesn't work and I don't know why? How can I fix my touchpad? please help.

Answer:trackpad not working

1. Try reinstalling the touchpad drivers.2. Check for hardware functionality: http://support.hp.com/us-en/document/c03467259

1 more replies
Relevance 48.79%

Hello everyone,
I've got a Toshiba L755-1CD running windows 7, with a Linux Dual Boot. Since yesterday, without any explanation, my wireless card (Realtek RTL8188CE) is disabled on boot.

When I boot on windows, it's shown as enabled (in the network cards management panel), but I can't find any wireless network. I have to switch it off and back on (using Fn+F8 twice) so it can work.
Problem : Fn keys aren't supported on linux, and as an IT student I must be able to use my linux for my work.

I tried a complete re-installation using my recovery dvd's, and I didn't install Linux, but I still have the same issue. So I think the problem might be in the BIOS.
I can't see any option neither in the BIOS nor in the HWSetup tool which could solve my problem.
I noticed that even after I restarted the card using Fn-F8, the wireless LED in the laptop stays completely off.

I've got 3.50 BIOS version, realtek driver version 1005.12.105.2011.

If you see what's the problem I would be VERY glad as it's kinda really urgent...

Thanks !

Nicolas

Answer:Satellite L755 -1CD: Realtek wireless card disabled using LINUX

Ok another symptom,
I just let my laptop go to sleep mode (closing the screen) and when I opened it back, I got the same issue : the card was off again, I had to disable/enable it again to make it work.

6 more replies
Relevance 48.38%

I have had my Yoga 710 Thinkpad or the last 6 months without any problems, until a couple of days ago, when my Trackpad stopped working.  There is no response from the cursor, which disappears when I use the touchscreen.  I can see the cursor when I press Ctrl, but is completely unresponsive when I try to use the trackpad.
 
I have been through the forums and tried everything short of resetting the computer with no success:
-Pressed F6.
-Tried to enable the mouse from the control panel, there was no option to enable or disable the touchpad.
-Tried every combination of deleting, updating and checking the mouse driver.
-Updated the BIOS from the website.  I also could not find an option to enable the mouse from the BIOS screen.
-Fully updated Windows 10.
-Booted up the computer in Safe Mode, no joy.
 
I am running Windows 10 on a Lenovo Yoga 710 14ISK, model 80TY, the touchpad is Synaptics.  According to the Control Panel, the device drivers are up to date, and the device is (apparently) working properly.
 
Many thanks in advance for any help offered.
 
 
Moderator comment: Model clarified.

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so my trackpad stopped working on my u310. it says the device is not disabled and is working properly in properties. What happened?

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Hello all Since 2 days my touchpad (inclusive the buttons) and my trackpad aren't workinig anymore. They are enabled and in the device manager under "mice and other pointers", there is no touchpad to be found. Do you have any idea what could have caused this problem? Thank you very much!

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Hi, my Dell Latitude E6400 is about 3 or 4 years old and the trackpad has been playing up over the last few months.

First it would cut out for no apparent reason and stop working (all four mouse buttons and the pointing nub thing) and I would have to restart the computer to get it to work agian. Not a real problem as it didn't happen that often. It then started doing it more and more often. After about a month or two of cutting out randomly it just stopped and started working normally again.

A few weeks later I started using CAD for a University project, the trackpad was being used a lot and it kept cutting out and I would have to restart it to get it working again. It happened three or four times in an hour before finally cutting off completely and restarting the computer wouldn't bring it back.

I thought oh well, I'll just buy a usb mouse and sort out the trackpad when I finish Uni and get home. A few weeks after that, I clicked the right mouse button by accident and the menu popped up! The left button and the touchpad all worked including the nub thing. It fixed itself somehow.

And finally, just a second ago it cut out and restarting won't bring it back.

I have reinstalled the mouse driver and that didn't fix it. I am pretty sure it is a hardware issue, like a dodgy chip, dodgy connection or something. There are no reasons for it to cut out, each time it cutted out I wasn't doing anything intensive apart from the CAD time. The pointing nu... Read more

Answer:Laptop's trackpad not working.

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hi guys i bought my hp laptop yesterday i use it for gaming but when i downloaded and started my game i realised that my trackpad doesn't work while i use my keyboard. how can i fix this ? thanks











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Answer:Trackpad not working while i am using my keyboard

Hi, Normally, you just need to turn off SmartSense or PalmCheck the Synaptics control panel - however from what I've seen, this no longer seems to work for Windows 10 versions of this driver. You may be able to get around this as follows. First, download the Synaptics driver on the link below and save it to your Downloads folder. Synaptics Driver Version 17.0.18.8 Turn off your wireless card ( should be f12 ). Open windows control panel, open Programs and Features, right click the current Synaptics driver and select Uninstall. When complete, restart the notebook. When windows has reloaded, open your Downloads folder and run the Synaptics installer - when this has completed, restart the notebook again. Open the Synaptics settings panel, disable SmartSense or PalmCheck and then check if the touchpad will now work with a keyboard key held down.  If it does, turn your wireless card back on and use the utility on the following link to prevent Windows 10 from automatically updating the Synaptics driver. https://support.microsoft.com/en-gb/kb/3073930 Regards, DP-K

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I have a two-day-old G585.  When I drag my finger from the top of the trackpad down, it doesn't "register" until I get about halfway down and then the mouse gets going.  Once the mouse gets going, the whole trackpad is active, but why doesn't it work from the get-go?

Answer:G585 top of trackpad not working right?

hi geoffhazel,
 
First try to identify what touchpad you have by Checking the touchpad Hardware IDs.
Here's how;
  http://www.wikihow.com/Find-Hardware-ID
Note: On that tutorial it was done with the disk drive, You will have to do it with the entry under Mice and other Pointing Device
 
You can paste it back here Just the hardware ID. and we'll check what's your device, for further troubleshooting.
 
-But-
 
If you already know your Touchpad manufacturer, Completely uninstall it under device manager by placing a check on Delete the driver software fir this device. Then Restart the system,
 
You may check IF you can work much better with the native driver,if yes then you're good,  If not then download one driver here according to your Windows version.
Touchpad Driver (Synaptics, ElanTECH) Windows 7
Touchpad Driver (Synaptics, ElanTECH) Windows 8
 
Best Regards
Solid Cruver





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I just got a Thinkpad Yoga 14 and started it up for the first time and the Trackpad doesnt work.  I can luckily use the touch screen and plug in my old remote mouse.  I tried calling support (since its new) and couldnt get any help.  Let me know if you have any suggestions. I am new to Lenova (and windows 10), so perhaps I am missing something??
 
 
Moderator comment: Model added to subject for clarity.

Answer:TP Yoga 14 - Trackpad not working

Hi It will be great if you can add the full machine model number just to be sure which trackpad driver applies. But for the moment check:http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-... Try to download and install the latest driver: ThinkPad UltraNav Driver for Windows 10 (64-bit) - ThinkPad Yoga 14 (Type 20DM, 20DN)  - 8.216.16 / 16.126 / 7/10/2015 Also, it is always good for you to check "Control Panel -> Mouse" and check the last tab to see the Thinkpad settings for the trackpad.Regards  

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About 3 months ago, I spilled water all over my T510.  Everything worked afterwards, except for the trackpad and fingerprint reader.  The trackpad was not even seen in BIOS.  The fingerprint reader lit up, and I could turn on the laptop by sliding my finger over it, but it would not log me in, and was not detected in the OS.  I removed the pamlrest, and the wires going to the motherboard had been corroded when I spilled the water.Yesterday, I got my replacement palmrest, with trackpad and FPR included.  I replaced the old one with the new one, and I checked in the bios.  The trackpad was shown, along with the TrackPoint.  Both were set to "Automatic".  When I booted into Debian, neither the trackpad nor the trackpoint worked.  I tried Windows, and it was the same. Here is what I've tried: Palmrest Disconnected:Trackpoint: worksTrackpad: does not work (duh) Palmrest Connected, Trackpad Disabled in BIOS, Trackpoint Enabled:Trackpoint: WorksTrackpad: does not work (duh again) Palmrest Connected, Trackpad Enabled in BIOS, Trackpoint Disabled:Trackpoint: Does not workTrackpad: Does not work Palmrest Connected, Trackpoint and Trackpad Enabled in BIOS:Trackpoint: Does not workTrackpad: Does not workPalmrest Connected, Trackpoint and Trackpad Disabled in BIOS (I don't know why I included this):Trackpoint: Does not workTrackpad: Does not work Does anybody know what is wrong?  I really hope it isn't my motherboa... Read more

Answer:Trackpad Not Working Even After Replacement

It is hard to diagnose from 3000 miles away, but my guess is that if the cable got wet, so did the connector on the motherboard and/or the traces to it. If it was just water and only a drop got on the motherboard, it is possible that there is a small short at the connector (either on the outside or the inside) If that is the case, maybe cleaning it with electronics cleaner (best) or denatured alcohol will help.

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Ok, so for some reason, on my Acer laptop, the trackpad isn't working. I can't see the cursor, clicks and movement do nothing, and, if I try plugging in my external mouse ( Ihome) The same thing happens. I literally can't do anything, I've even tried doing fn and f7, but nothing
 

Answer:Acer Trackpad not working

Actually, I just found a workaround. If I do CTRL+ESC I can restart the laptop from the menu, and for some reason have it work
 

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Today i have gotten done with replacing the LCD panel on my x360. However when i boot up the device, the touchpad is now refusing to work. Under the device manager i can see a generic HID mouse, but nothing specific to the laptop. I tried to reinstall the synaptics driver but this has done nothing, and now i am stuck, can anyone help me with this?

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Hi, the tap feature on the touchpad of my laptop isn't working, rather than opening a tab or file it will drag it instead. Can anyone help please?
 

Answer:Trackpad tap not working properly.

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i have a compaq presario cq60 laptop and my tracking pad has stopped working , my kid was about it and dont no if she has hit any buttons , it has a small button above the tracking pad but its on so its not that

any help would be great thanks
 

Answer:Trackpad stop working

Try removing battery and power lead and press start button for 30 secs. Reconnect and reboot.
 

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I have a 9-month old HP Pavilion 14t with no touchscreen. Recently, my trackpad will simply stop moving. I can do any sort of movement with my fingers on the trackpad, but the mouse on the screen will not move or click. As I have neither a touchscreen nor an external mouse, I would like to figure out why the mouse stops working. It stops moving out of the blue, and I have to just wait until it decides it wants to work again - usually, anywhere from twenty seconds to five minutes. I updated this computer to Windows 10 about two weeks after getting it, but I doubt that that is the problem, as this mouse issue has only been happening sporadically for the last couple of months. 

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I have had my Yoga 710 Thinkpad or the last 6 months without any problems, until a couple of days ago, when my Trackpad stopped working.  There is no response from the cursor, which disappears when I use the touchscreen.  I can see the cursor when I press Ctrl, but is completely unresponsive when I try to use the trackpad.
 
I have been through the forums and tried everything short of resetting the computer with no success:
-Pressed F6.
-Tried to enable the mouse from the control panel, there was no option to enable or disable the touchpad.
-Tried every combination of deleting, updating and checking the mouse driver.
-Updated the BIOS from the website.  I also could not find an option to enable the mouse from the BIOS screen.
-Fully updated Windows 10.
-Booted up the computer in Safe Mode, no joy.
 
I am running Windows 10 on a Lenovo Yoga 710 14ISK, model 80TY, the touchpad is Synaptics.  According to the Control Panel, the device drivers are up to date, and the device is (apparently) working properly.
 
Many thanks in advance for any help offered.
 
 
Moderator comment: Model clarified.

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I was just using my ThinkPad as usual today and then Windows automatically updated the Synaptics drivers. This led to both the trackpad and trackpoints not working and I had to use an external mice to use navigate. I fixed the issue by rolling back the driver, which worked until the next restart. I tried to find a more permanent fix so I uninstalled the drivers and reinstalled it, but this didn't work and now the drivers are stuck installing. Additionally, because I uninstalled all the previous drivers, I cannot use those ones that work. What makes things worse is that using external mice no longer works so I am now restricted to navigating with the keyboard. I've checked the device manager and it says that the 'device could not start (Code 10)' because 'the device is not in a valid state to perform the request'.  Has anyone else had this issue? Or does anyone know how to rectify this, because otherwise my laptop is going to turn into (quite a heavy!) paperweight. I am reluctant to reinstall Windows incase it doesn't actually solve the issue.

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Today my x201 has lost all trackpad and touch pad function.   Hard disk constantly running.   No restore points listed to help remove the problem.   Everything works okay in Safe Mode.   Rebooting several times has not helped. Could this be related to the Microsoft Bad KB.......69 update? I have not installed any new software recently. I can only use the pen to access menus.    How can I remove recent KB installations using just the pen? Hope someone can help me soon Update:   I have managed to remove the bad MS update but to improvement.   Next I added a new user (also set as administrator) and the trackpad and touch pad function is now working normally but only with the new user account. Would someone tell me if I can remove my own Administrator Account and what effect this will have,  i.e. what data might I lose?   Can I save data and reinstall it to a new account?













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Answer:Trackpad and touchpad not working

Hi Beemer,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that trackpad and touchpad is not working properly in your Lenovo ThinkPad X201.
 
Since the devices work fine in safe mode, probably a corrupted driver is causing the issue. Go to control panel -> Device manager, uninstall the drivers listed under Mice and other pointing devices. Restart the system and let Windows install the generic drivers for the device. Check if the trackpad and touchpad works fine now. Later, you may download the drivers from Lenovo Support page and install them. If you have any difficulties in finding the driver, please share the MTM number of your device.
 
Click here to understand how to transfer files and settings from one user account to another with administrator rights.
 
Hope this helps!
 
Best regards,
Mithun.





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