Computer Support Forum

DRIVER SUPPORT NEEDED: Alienware Aurora R4 Support for the Windows 10 creator Drivers Needed but Missing

Question: DRIVER SUPPORT NEEDED: Alienware Aurora R4 Support for the Windows 10 creator Drivers Needed but Missing

Hi Dell
My PC Dell Aurora R4 won't update properly due to it not being on the list of windows 10 creator supported drivers PC from dell. Does anyone one know if dell is going to correct this matter.
This is urgent as this leaves me as a customer vulnerable, due to the W10 System of queuing downloads and there is a security one that is waiting.
I have checked directly with Microsoft Technicians and they confirm this is the issue "No Driver support for Aurora R4 Listed, W10 Creators edition. Can dell Update an then inform us a the machines cost a pretty penny and are meant to be future proofed with drivers even without a warranty. Thank you. The link to the support statement on dell site is below.

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Preferred Solution: DRIVER SUPPORT NEEDED: Alienware Aurora R4 Support for the Windows 10 creator Drivers Needed but Missing

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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I have been trying to find drivers to inject into my MDT 2013 to create the boot media needed for deployment. The  ONLY file that is offered in the support area is a README file about setting up WAKE ON LAN.  This is unhelpful, is there another place to find the drivers necessary?  Must be an ethernet driver, not a wireless driver, as an image can not be deployed over wireless.   

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i bought a lenovo thinkpad edge which is missing the model sticker from the bottom left of screen
all i need is a link to the most recent windows 7 drivers including bios update
and i would like to know a list of processors i could upgrade to current cpu is i3 m370 @2.40ghz
this website does not recognise serial number or product so i will post all th details i can below .... please help !!
TYPE 0319 - 2AG
S/N LR - xxxxx     11/10
Mod edit: S/N removed

Answer:Unknown thinkpad bios support and processor upgrade support needed

Welcome to the forum!
Your model is a ThinkPad Edge 15
ThinkPad Edge 15 0319-2AG
i3-370M(2.4GHz), 4GB RAM, 500GB 5400rpm HD, 15.6in 1366x768 LCD, Intel HD Graphics, CDRW/DVDRW, 802.11bgn wireless, 1Gb Ethernet, UltraNav, Camera, 6c Li-Ion, Win7 Pro 64
You can get the drivers from the EOL page: 

Since you have an Intel model, you can upgrade to any of these CPU's:

Intel Core i3 370M, 2x 2,26 GHz, 3MB Cache
Intel Core i5 450M, 2x 2,40 GHz, 3MB Cache
Intel Core i5 460M, 2x 2,40 GHz, 3MB Cache
Intel Core i5 480M, 2x 2,66 Ghz, 3MB Cache


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Hi, I need more informations about Windows 10 Creator update. My laptop, HP Envy 15 k-257ca have all driver for Windows 10 anniversary update but none for the creator update. The laptop is not on the supported list for the Creator update but was there for the anniversary update. I know Microsoft support each build for Windows 10 only 18 month and afterward, no security update. I bought the laptop in 2015, does this mean that my laptop will be only good for the trash after that ? It's a very short life for a laptop... Thanks

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I keep wondering why I keep getting a message after I close a windows internet page, it says ''Internet has stopped working'' and it also says '' A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.'' I keep getting this message not all the time but like 6 of the times I open an close a webpage from the internet. If any one has a solution for this let me knoe.

Answer:Windows 8 Internet Explorer Tech Support Needed

Did you have any luck resolving your IE problem yet?

If not:
1) Check in Event Viewer to see details about the IE errors. There should be some details in the Applications log.
2) If you are behind in your Windows Updates, manually visit Windows Updates & install any important, recommended, or critical updates. IE tends to get patched a lot.
3) Run some malware scans.

If the problem occurred suddenly after IE had worked fine for a long time, you can also consider using System Restore, choosing a restore point from before the IE errors. Programs added since the restore point might need to be reinstalled afterwards.

. . . Gary

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According to page 102 of the Alienware 14 manual (EN-US), there should be an option for "USB Wake Support" in the BIOS so that the laptop can be woken from sleep by a USB device.  This is important when the laptop is connected to an external monitor and needs to be turned on.  
It's ridiculous to have to quickly open the lid, press power and then close the lid again.  If you don't do it fast enough, the external monitor is sometimes not enabled and you have to open the lid again to enable the external monitor from Display Properties.
The option is available in BIOS A00 (although I couldn't get it to work), but not A03, A04 or A06.  Why was this option removed?  I need this feature enabled and working otherwise I'm not sure if this laptop is going to meet my needs.
Could someone from Dell please confirm whether or not this will be possible?


Answer:Alienware 14 (2013) - USB Wake Support Missing from BIOS

Did this issue ever get resolved for you? I am having the same issue with A09 BIOS, It's ridiculous because I literally have two laptops in front of me, my Alienware 14, and my old Toshiba Satellite from about 7 years ago... I uninstalled any Logitech drivers from both laptops, plug in the USB receiver to the Toshiba, it plug and plays, then works fine, I switch into sleep mode on said Toshiba and the Logitech keyboard can bring me out of sleep mode instantly, I don't even have to fiddle around with settings. On the other hand, I plug it into my Alienware 14, it quickly says it's installing drive files, keyboard works, I put the Alienware into sleep mode, but when I use the touchpad, press any buttons on the keyboard, turn off and on the keyboard, press buttons on the laptop itself, nothing wakes it from its sleep (other than pressing the power button on the laptop). I read your posts on the other websites too (a forum I believe it was), and I think I am having the exact same issue. I am running my Alienware in UEFI boot mode, recently switched my HDD to my SSD so that it would perform faster, but I don't think that has anything to do with the BIOS not including a "USB Wake" option, does it? Is it only located in the BIOS when you're booting from Legacy possibly?
Hope you found a solution, because I have spent my entire day off trying to figure out a way to turn my laptop on from afar, but nothing has worked... :(
Thanks a lot.


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I just bought a SX Series Gateway PC and I had it for about two months, and Im getting a lot of blue screens that says that the PC ran into a problem and it restarts the computer, I don't know what is going wrong with it or what to do about it. Should I go to the store and get a replacement one or is there anything I can do to fix it, it does this mostly when I have a couple of programs opened at once.

Answer:Windows 8 PC Tech Support Needed/Blue screens popping up

If it is only a couple of months old, Yes, I would take it back or at least call the company you bought it from for support. It should have at least a 1 year warranty

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I have recorded some videos on my EasyCap DC60 from my Xbox 360 gameplays, but when I upload the video into the movie maker for editing I don't get any images, I just get the sound, I don't knoe whats wrong. If theres help out there let me kno.

Answer:EasyCap DC60/Windows Movie Maker Tech Support Needed

If I had to guess, I'd think that it's a codec issue. Windows 8 doesn't support DVD playback in Windows Media Player ("out of the box" -- it has to be added), and likely some support is lacking for full Windows Movie Maker functionality as well. Microsoft did not include the codec support in Windows 8 at least partly because for each license of Windows 8, it had to pay a fee to include the codecs.

You can probably solve your issue either by installing a third-party DVD player (like the free VLC, or like a CyberLink program like PowerDVD), or a package of codecs. If you've purchased a DVD drive in the last year or two, it should have come with a third party optical recording program that should have all the necessary codecs included.

I find that cnet's is my most trusted site for downloads, so that if you want to try the codec method, here's a link that might do --- Windows 8 Codecs - CNET
--- and if you want to try installing the free VLC player, here's a link for that --- VLC Media Player - CNET

Best of luck
. . . Gary

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Question: Support needed

Hi All, I am New to this, I have a IBM Think Pad R51 1830 with XP loaded. Recently it started behaving erratic. After power on the CD writer LED comes up power on LED also comes on Even I can feel the CPU fan running but no display. It continues to be in the same state till powered off. But sometime it boots up and works normal for some time then the system hangs ( Cursor not moves key board not working) Replaced both RAMS also LCD display Changed the fan also Applied the Thermal paste. Any support & help Suresh

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Question: OS Support Needed

I am hoping to transfer an SSD drive from one computer to the other, but the desired drive still has Windows 7 OS installed. If I put it into a PC with an SSD that already has Windows 8 on it, will there be a clash between the Windows 7 and Windows 8?

Answer:OS Support Needed

Thanks Musksnipe, you're a real help!
I do not plan on launching the OS from the old SSD, I just need access to the files located on it, as the computer it came from doesn't work any longer.

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Question: Support needed!

Guys, I've post a suggestion here: Individual apps should also have live folders. ? Feature Suggestions for Windows Phone
Can you plz go and vote for this feature. Thanks.

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Question: Support needed!

I have a Lenovo N200 3000 Windows Vista Home Basic 32 bit laptop. My computer was infected with a tube virus (a virus that cannot be removed by any anti-malware or anti-virus program) and could not start, so I wiped the hard drive with the Rescue and Recovery Software (i think its called). I am requesting a Windows Vista Installation Disk. Please help, can I know the price? I am not under any warrenty or anything.

Answer:Support needed!

Call customer service and ask them for a recovery dvd set.

IPnaSh First Spanish Community Guru - Colaborador ad honorem

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I am working on a PC at a jobsite, and I am having issues removing spyware.
I believe it is a vundo virus. I ran symantec in safemode, as well as spybot and adaware. Symantec found numerous virus's and removed them, but the problem still persists. The PC is getting an outrageous number of popups.

Any assistance would be appreciated.
Log file attached
Thank you

Answer:Malware support needed

new log file attached, I forgot to close all windows before hand.

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when a media sound file is played it comes out distorted and blurry. i have no idea how to render this problem and i would very much appreciate some help as this problem means i cannot listen to any music that isnt on a cd.

Answer:sound support needed

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i need email support for my small courier company, can any one recommend me any firm who has been in this business for sometime and can provide support at a reasonable cost. Urgent plz???

Answer:email support needed

Where in the world are you? That might make a difference to what's available if you want on-site support.


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I'll try to make this as short as possible.

I have an older computer (specs are below) with a video problem. For some strange reason it doesn't like to have a video driver installed. When there is a video driver installed, it will : freeze randomly, monitor will turn off, computer will restart on its own, and sometimes I even get horizontal lines rolling down the screen. Needless to say, the computer is pretty much in-operable. However, when there is no VGA driver installed, the computer runs just fine. No problems at all. I have tried all the drivers ATI has to offer and i still get the same result.

I have tried 2 different AGP cards in this computer (9200SE and a 9550), all with the same result. I then tried these two cards in my main computer and they work fine with the the video cards are what gives ? Is the motherboard defective maybe? The computer had no problem before running the 9200SE. Now, since we formatted the hard drive,(because of nasty virus), it doesn't want to have a video driver installed. I've never run into this problem before... Any ideas/suggestions would be appreciated, as there is almost no information out there regarding this problem.

I can't see it being a BIOS issue because I haven't changed anything in it recently. My only guess is there's something wacky with the mobo... or some bizzare software problem. Please help.


950 Mhz AMD Athlon (Slot A) Processor ... Read more

Answer:Experienced tech support needed here... please.

You probably didn't install your motherboard's chipet drivers after you reinstalled windows. That would be my first guess.

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Hi All, just had a new Hard rive arrive this morning and have started to load all progs onto it. installing BOTH Norton Internet Security AND Systemworks and lo, I have reached the max number of activations.I am given a telphone number to call to reach a Customer Service advisor but as soon as I dial the number the line is cut off.Does anyone have any ideas as to how to reach Symantec without emailing them? I am told that they anticipate responding to me within two business days but that due to demand this may be longer. Considering that BOTH products are now disabled this leaves my PC fairly vunerable to say the least and a disgrace that Symantec leaves a customer in the lurch like this without warning.Any help....?

Answer:Symantec Support Urgent help needed...

Even tried the telephone helpline in the states which is at least polite enough to tell me the offices are closed.Question - If internet security is as much of an issue that Symantec tells us it is and when a customer buys THREE of its products (Systemworks Pro 2004, AV 2004 Pro (so as to install on 2xlaptops) and also Internet Security for firewall) and then pulls the plug without the slightest hint (the product activated at first and then after windows update cancelled itself) stops working then surely Symantec are telling us that internet security is only an issue during the week and that Virri only operate at that time!

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when opening start button I can open all buttons except help and support. New user and need lots of help and support. LOl! thanks

Answer:Help and Support xp option Needed badly

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Ok so the other day this showed up, and ive tried everything i can think of to get rid but no joy . . im sure there must be a way

Any help is very much appreciated


Answer:Tech support needed with picture

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Our company bought 14 Acer TFT monitors late last year. We had to send one back for repair due to missing pixels. They received it on 11th November - we still haven't had this repaired or replaced. The status on their system has just changed from 'awaiting parts' to 'awaiting replacement', but the helpdesk guy told me he would expect it to be another 4 weeks before we had a replacement.

That's a turnaround time of approx a quarter of a year!

I documented the full story of this (so far) at

Their 'helpline' seems to be no help at all. Is there anything else I can do to speed this up at all? Do we have any legal comeback or do we just have to lump it?


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About 2 hours ago my laptop was infected by the banker.a virus. I cant click on anything or run anything really. I tried to use my McAfee to scan while in safe mode and it got rid of a lot of things but not the banker.a...HELP PLEASE

Answer:BANKER.A Virus Support Needed!!!

Welcome to TSF!

Click this link: First steps and follow the instructions there and post the requested info in the Virus/Trojan/Spyware Help Forum, not here.
If you are unable to complete any of the steps, proceed to the next one, but be sure to note which step you were unable to complete, and include any error messages you received while trying to do that step.

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My computer is going in circles, trying to locate files on a CD-ROM for Nuance Paper Port 12. I don;t remember receiving a CD. I may have asked for a Backup; CD, buat can't find itlHow do I get a copy of the CD-ROM or how do I solve this problem. I believe an error message said something about error 1706. but it visable for only a short period.

Answer:nuance PaperPort 12 CD-ROM support needed

Go to Nuance PaperPort support here:

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Hi guys!

Since it is impossible to contact Toshiba Bulgaria in any possible way I am forced to use this forum. Can someone tell me how to solve an issue with the Intel Management Engine Interface Upon starting the computer I am prompted by the TEMPRO to download a new driver, I unzip the package, I execute the file but I get a "Can not find support device" message all the time.

Any ideas how to contact Toshiba or how to solve this issue would be appreciated!

Answer:Support needed for my Satellite U840W-107

According notebook specification your machine was delivered with preinstalled Win7. With other words your machine is preinstalled with recovery image. This recovery image is software package that contains all necessary drivers, tools and utilities. All hardware components are properly installed and configured so, generally speaking, there is no need for some updates.
Tempro is tool that informs you about updates but you must NOT install them, especially if system runs well and stabile.

I have 5 years old machine and still use original drivers and BIOS version as well.
I don't have this notebook model and cannot check this but believe me here is no reason for panic.
This is definitely not some important issue. Just ignore this message and continue to use your machine.

Important thing for you is to create recovery media (USB or DVD). More about that you can read in user?s manuals document.

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Dear Friends,

Note screenshot.

Are these two Broadcom USH and PCI Serial Support required or are they incorporated in something else?
I can't find an downloads for these from DELL or on my computer.

Please Help!

Thanks again,

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3983 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1767 Mb
Hard Drives: C: 232 GB (185 GB Free);
Motherboard: Dell Inc., 0U692R
Antivirus: Avira Antivirus, Enabled and Updated

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I have searched without success to find a definitive answer to this question.

With the ending of Microsoft support for Win 98, 98SE and Win ME on 11th. July 2005 will the catalog here continue to be available for the downloading of updates for these three O/Ss?

I quote from this MS page here:

"Support for Windows 98, Windows 98 Second Edition, and Windows Millennium Edition (Me) ends on July 11, 2006. Microsoft will end public and technical support by this date. This also includes security updates. Microsoft is providing final notifications to customers to end the extended security update support for these products."
And further:

"Paid incident support and critical security updates for Windows 98, Windows 98 Second Edition, and Windows Me will end on July 11, 2006. No other security updates will follow after this date.
Online self-help support will be available at the Microsoft Support Web site until at least July 11, 2007.
The Windows 98 and Windows 98 Second Edition Extended Support end date was moved from January 16, 2004 to July 11, 2006."

It is not clear to me whether the catalog will or will not remain available in terms of these operating systems.



Answer:Solved: Definitive Answer Needed re End of Support.

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i have the HP support assistant icon placed in my notification area on my screen, but recently the yellow triangle with a exclamation mark (which means 'recommended action needed) has appeared but when opening 'support assistant' there is no 'action' to be taken, i do have some updates that have this yellow triangle by it but it also states that they were all installed with the date they were installed any ideas why this is and is there any way to remove this 'yellow triangle' that is places over the 'blue qestion mark' in my 'notification area' thanks...

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Hi, i have only noticed this problem in the past week or so, but i think its been around for a few months now due to finding it in an old file.

I am computer savvy but not very clued up about malware etc, my problem is Backdoor.IRCBot

I create software as a hobby which i use on my computer and my laptop, i use Click Teams install creator to make the installation files. I have noticed recently that some of my installation files are infected with Backdoor.IRCBot.

I used this website - Virus Total which only 5 of 43 AV shows as an issue. This is annoying because i cant remove it

Symantec says its not a bad virus - Click Me But its a virus nonetheless, and i want to distribute my software virus free

Please Help, i have no idea how to remove it, ive scanned my PC with AVG, MS SE, Avast, Kaspersky, Trend Micro and COMODO But they cannot remove it, (only kaspersky finds the viruses in my installation files but not the root of the problem)

On many occasions i delete the installation files and recreate new ones, but straight away they are infected. I dont think Install Creator is the issue, i removed it totally, and its a very reputable piece of software. I need to find this virus at its source and kill it; but how?

PS: I do not have more than one AV installed at any given time, i default with MS SE, but needed to use others to scan temporarily
PPS: My computer is something i really look after, nothing is installed i dont know of, i use CCleaner regularly also
PPPS: To try an... Read more

Answer:Support Needed for Removal of Backdoor.IRCBot

I have attached my hijack this log, the problem im trying to remove is Backdoor.IRCBot

Please Help! Thanks

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Hi! I am from India and my pc's specs are as follows:

AMD FX 4100 quad core processor @4.2 GHz
Kingston 4GB DDR3 memory
Gigabyte 880GM D2H mobo
Corsair VS550 550 W PSU
and lastly, an XFX geforce GT520 2GB

I know that I am running a really outdated GPU :( and it really sucks and I will buy a new one next year, march. So, please suggest me a good GPU in the tight budget of within 10,000 INR which is about $160. I want the very best bang for buck.;)
The GPU I have in mind is the Sapphire HD 7770 1Ghz 1GB GDDR5 card. Please suggest if I should go with this or maybe there's a better option in the price range. Also, suggest if I should go with nvidia or AMD Radeon to get the ultimate output with my AMD cpu.;)

Answer:Support/ advice needed in choosing the correct GPU please help

You can compare your GT520 against a number of other cards Click Here

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I am not sure if this is the right place to post this, but I could not find another place that seemed more suitable. Recently, my y560 stopped charging and recognizing when the ac adapter was plugged in.  I had this problem before, which was that the dc jack became unsoldered from the connection to the motherboard.  Anyways, I am having the same exact problem again, and have sent in my laptop yet again, but this time the repair has been put on hold. Upon calling technical support, they claim that the whole bottom part of the case needs to be replaced, however, this is not the case. They're claiming it needs to be replaced because the small plastic vents on the left side of the y560 (that covers a small part of the heatsink and is a completely non functional part, just a part of the plastic case), broke off through regular use (no abuse, high heats from gaming eventually caused it to weaken and I just took the rest of it off because the looseness of it was annoying me). This would not be a problem if they werent denying me repair due to this. All I need is the dc jack to be resoldered to the board (a simple fix), but theyre claiming that this non functional part needs to be replaced, or nothing at all will be fixed, which is not covered under my current warranty which I renewed. They say that I need to pay around $180 for a completely unnecessary repair. If there are any Lenovo mods, or support who could help me with this, it'd be greatly appreciated. Faulty manufact... Read more

Answer:Ideapad Y560 support needed - DC Jack

Hi MauryPovich,
I'm sorry to hear about the situation. Let me try to escalate the issue for a review.
I need some addition information and I've sent you a request via private messaging.
Please let me know.

WW Social Media Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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I'm having a problem with the Bios.
Aflash.exe didn't work.
Apparently, Bios is gone.
The manual says use the "support CD" and it will automatically fix the problem.
I know I could replace the bios chip, but if I had the support CD, I would try that.
Difficult to boot. Ghost Boot disk seems to work.
"W98 Startup" works some times.
Installed OS is Win2000Pro.

Answer:ASUS Motherboard P4XP-X Support CD needed

Don't have a cd but have you tried to download the latest bios?
Does your pc boot? How can you tell your bios is gone?

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I am about to buy a notebook ( I heard Santa picks up the presents from the Toshiba warehouse, too ) to try to achieve the following:
I want to run a 64bit guest ( Win Server 2008 ) on VMWare probably ESXi. This is to install a Sharepoint 2010beta test farm, which require a 64bit environment
I suppose, and that' s where you guys come into this, I need not just the CPU to provide the 64bit support, but also VT technology support in CPU and BIOS but also the chipset to support 64bit , drivers and whatnot.
I know I should be reasonable and install the lot on a small physical server but I am not and I need to be as mobile as possible in this scenario, so my question is this: Which of the current Toshiba notebooks -any model would realise this for me as the best to your knowledge? As it is next to impossible to ask a dealer to hand over some machines for testing I need your experience.

Any idea?Or questions to the above ?
Thanks a mil for all your input

Answer:Presales: most possible complete 64bit support needed


Do you want to buy a Satellite Pro S or why you have posted here in this forum?

I think this question isn?t easy to answer. First of all it?s depending on the price I think. For example for Satellite L series you don?t have to pay so much money as for fast Qosmio X500?

I think you should check the Toshiba page a little bit. Have a look on the different models what design you like, etc.
After this you can check the specification if they support Virtualization for example and on the driver download page you can check if you get all drivers for this model.

On my Satellite U400 I have installed Vista 64bit Business. Full 64bit support and all is working pretty well.
But there is already the successor on the market: Satellite U500.

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Hello guys,

I quickly searched the forum but did not yet find the anwser I am looking for.

I have an issue with my Atheros network adapter and it's driver in Win10. I am getting blue screens all over when connected to my home WiFi network because of the issue between Atheros and Win10 system.

Everytime I want to update the Atheros driver I instantly get a blue screen and system restarts.

Offline the comp is working OK, so I presume that the problem lies in Atheros adapter and/or driver and Win10 compatibility. Or lack of it t be precise.

So, I need a solution, either:
- Toshiba experts tell me how to fix this
- Toshiba expert guides me through getting my Win7 system back as Microsoft support directed me to Toshiba support when I wanted to go back to Win7 (Laptop had pre-installed Win7 system when bought)

My system:
Satellite L775D-10L

Thank you in advance for the support!


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Ok. So I logged on this morning. Go to start Google Chrome up, I get 'The SubSytem needed to support the image type is not present.' I then reboot, Same thing, I've tried using Chkdsk, Nothing there, I've also tryed using SFC /SCANNOW which found errors but couldn't fix them... Anyone have any ideas? As I am limited to IE and Paint right now.

Answer:The SubSytem needed to support the image type is not present.

Follow the 'Resolution' section here-

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I am running Windows 7 64 bit, and I am getting "The Subsystem needed to support this image type is not available" every time I try to run any programs. I can open pictures though.

Please help.

Answer:The Subsystem needed to support this image type is not avalible

Follow this:

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I have tried 1. Second Copy 2. Backup to CD-RW and 3. Data Replicator three backup software but, none of them support file's or folder's name other than English like I tried file's name in Japanese, Chinese and Thai and these 3 software are all read them as error file name and will not backup the files.

Anyone can suggest one software for me to solve this problem ?! Thanks !!

Answer:Back-Up software which support multi-language needed

Hiya and welcome

Are you wanting software that is multi-language, as in usage?

if so, take a look at this:

Right at the bottom:

TapeWare for Windows



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I just installed the Ulead Video Studio 9 on my windows 8 pc I get to the part where I can record but when I click on record it gives me an error message saying that the device isn't detected what can I do to fix this problem, if anyone knoes let me knoe.

Answer:Ulead Video Studio 9 Tech Support Needed

I don't see it as a listed os for this version System Requirements

Platform: Windows 2000 / 98 / NT / Me / XP

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After much turmoil, I was finally able to replace a failed hard drive on my Lenovo z585 and get a fresh copy of windows 7 back on it. Which is what it came with originally. The install had many drivers missing. I was able to get some some from the Lenovo support page, for the z585, but there a some that won't update on their own when I prompt them to...and those also don't have a Windows 7 driver on the support page...only windows 8. Why doesn't Lenovo have all the Win 7 drivers available ? Some drivers are available for both win 7 & 8 but others are windows 8 only ? ....and I need them.The chipset is also only available for win 8. also USB 2.0 etc.... Can someone please help me? I've only run into problem after problem, endlessly...Thanks here's an image of what my computer is asking for:

Answer:Missing drivers after clean install Win 7. Lenovo support only shows Win 8 drivers. ?!

Try a driver downloading software e.g advanced systemcare's driver booster, you will probs need old drivers.

Lenovo y510p - Intel Quad-core 4th gen i7-4700MQ @3.40Ghz - 16GB RAM - 1TB HDD 8GB SSD - 1080p FHD - Nvidia 755m SLI

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I looked through the different forums but I didn't find one that focused on software issues.

Of course it may not be a software issue. I am new to trying to fix problems with my computers. Wife use to take care of it all but she has chronic health problems so it falls to me -- I'm not too computer savy.

I recently had my son, (PhD. student at Duke) who has better knowledge of computers than do I, upgrade my e-machine system (366id) that had Windows 98 to Windows Home XP pack 2. It stated that my Nero 5 software with InCD was not compatible at time of update and that it needed to be reloaded. So I reloaded it. I am not surprised when this older system freezes up on me or shuts down and gives me an error message. But it booted back up and installed Nero 5. Well I took the Nero 5 and installed it on newer e-machine (T2692) that had aready had XP on it. My son did all the needed updates to it also from microsoft. Well when installing Nero 5, it shut down on me and gave me an error message which I did not send the error report to Microsoft. It booted itself back up automatically and Nero was installed.

I also had to reinstall Nortons on the older system that I just updated to XP but I couldn't get any new or older version of Norton to install. When I would look in Windows Explorer it not not identify in either my D drive or E drive that I had a disc in there. I went to add program and when clicking on that it stated that it couldn't find installation instructi... Read more

Answer:[SOLVED] Software Support needed (Moved from Comments and Announcements)

Hi and welcome to TSF.
I've moved your post to Windows XP as it seems the most appropriate.

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Relevance 86.1%

I am trying to record gameplay from my xbox 360 to my windows 8 pc with the program ulead video studio 9 and my easycap dc60, I have installed everything and opened the program but when I click on capture a message comes up saying no video was captured please check if there is any input signal there maybe no device selected. What can be wrong if anyone knoes what I can do to fix this let me knoe.

Answer:Ulead Video Studio 9 And Xbox 360 Tech Support Needed

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I just bought this Toshiba Canvio hard drive and when I pluged it in the pc for the first time a message popped up saying if I want to install this device but to speed up my pc or to use it to back up my files, I would like to do both but I need some help on wich one to choose first and how to set it up the right way. I opened the hard drives files to see what files are inside and I clicked the install file icon but when it opened the file I don't see any install button to click on its just says to click on the warranty button and a movie editing software trial button. But when I first plugged in the hard drive it looked like it installed something because a green bar came up on the task bar and it loaded something up. If anyone knoes how to do this right let me knoe. On the box it says its for windows 7/xp/and vista and I have a windows 8 pc, could it work on this pc or not.

Answer:Toshiba Canvio Hard Drive Tech Support Needed

The software that installed was probably Toshiba's "Canvio Personal Cloud" software. They recommend that you update it right after you install it for the best user experience. In the following link, look at the Support Bulletin & the user manual (If your model is different, search the site for your exact model). The Toshiba site shows updates for the software that are compatible with Windows 8, both 32-bit and 64-bit.
Model Content Page

I would imagine that you would answer no to both options that Windows-8 gave you: you do not want to use the drive as a flash-memory "Ready Boost" drive, and you might want to use the Toshiba Canvio Personal Cloud to handle the drive's use as a backup. If you answered Yes to Windows 8's question "use this drive for backup?", it will select that drive as the first choice when making backups through the Windows 8 Backup programs...(now called "File History").

Your answer to the backup question boils down to which program you want to use the drive for: Windows 8 Backup, Toshiba Canvio Personal Cloud software, any other third-party backup software, or no backup software at all.

Let us know if you have any other questions.
. . . Gary

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Relevance 85.69%

Please fix your HP support website so I can download the Windows 7 (and Windows 10) drivers for my new HP 850-065se desktop computer which is still covered under a HP warranty!!! The HP support website incorrectly provides only Windows 8.1 drivers for my new HP computer. I purchased my new HP computer from HP with Windows 7 installed by HP. Please fix your HP support website soon.

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Relevance 85.28%

im thinking of buying a logitec c920 webcam for skyping my son in aus. my upload speed is .6mgb download is 3.9mgb. is this sufficient to support this web cam?

Answer:upload/download speed needed to support logitec c920 webcam

Yes, more than sufficient!

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Hello, I need some help finding a decent video card for my old Optiplex 755 Mini Tower. Not sure why they call it a mini as it certainly a medium size tower. Anyway I know these are pretty old computers so a new video card would be crazy. I would rather pull the trigger for something used on eBay if possible.
I need to be able to plug this 755 MT into my TV via HDMI and watch Movies/Videos with it. I would mostly be using Videolan or Plex to pull this off. Can anyone recommend a video card for this? If i get to play some older games with it this video card great!
The important part of this equation is sound over the HDMI connector. As i have a video card now working but it's hooked up with a Display Port on the video card to a Dell HDMI adaptor cable which supports no sound whatsoever.
Thanks in advance for your time.

Answer:Dell Optiplex 755 MT - Needed Video Card w/Sound Support Over HDMI

There is a specific card that works fine with the 755 all sizes EXCEPT USFF.Works with XP VISTA 7 8 or 10.
Its not expensive and works fine.

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Hello there if any one could help me out of this i will be so thankful to him or her anyway.i have lenovo thinkcentre m70z All-In-One desktop and its power supply burnt yesterday.i need one fresh brand new SMPS / Power suppy for it.from where i got that???Thanking youContact  +919421472324

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Hi, I recently installed Win 10 Anniversary Upgrade, but I can't find anymore any Win 10 driver for my laptop on the support page. Drivers arrive just to Win 8.1 version. Is there any reason? Why HP has removed Win 10 drivers from its support page? Thanks in advance!  

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Good Morning Community. My P400 Keyboard works on and off sometimes, mainly if I disappear sometimes and stop using the computer and I come to the computer to turn on. Every so often, maybe like once or twice every other week for about 2 or 3 months now, It just stops typing or no buttons work at all, and then I just have to restart the computer to get the keyboard to work again. At least its not hard to get it back working again.. I know this should not be a problem I should be having, I have look everywhere online for help and no luck yet. I just wanna get this fix before it just stops working all together. Anyone with solutions? I already check hardware and bios updates for my laptop, everything is updated.. So if anyone @ Lenovo or the community can help me out I would really appreciate it. Thanks

Answer:Ideapad P400 Keyboard Not working Periodically!! Lenovo Expert Support Needed

So no one @ Lenovo Support can help me out? 

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I was installing the Windows 10 Creator Update (see using the official ISO file as well as the Media Creating Tool downloaded from Microsoft website, but then it failed with error code 0xC1900101-0x20017 with a message :"The installation failed in the SAFE_OS phase with an error during BOOT operation". The update stuck at the booting splash screen, no hard disk activity, nothing moves. Tried a few times and tried different ways to install it, but nothing worked. I have enough space to install the update and the machine is having Ubuntu 16.04 as well as a recovery software on the system alongside Windows 10. No idea what is wrong. I was suspect BIOS or drivers for this issue. Does anyone encounter this problem? 

-----------------------------------------------------------------------------TPs own: X31 (2003), X61T, X200T, Tablet 2, P50 (2016); Win 7/8.1/10, Ubuntu8.04-16.04.

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For the last three days I've been searching all over the web for the drivers for my aurora 9700 , I'm begging to regret that I upgraded to vista 64, any driver information would be usefull since the lap top works more like a typewriter now...

Saludos desde Madrid

Answer:alienware aurora 9700 vista 64 drivers

Originally Posted by todossobran


For the last three days I've been searching all over the web for the drivers for my aurora 9700 , I'm begging to regret that I upgraded to vista 64, any driver information would be usefull since the lap top works more like a typewriter now...

Saludos desde Madrid

Welcome to the forums.

I'm pretty sure this thread can be of some to you.

Good luck! If you need further help, feel free to ask.

EDIT: I just noticed the links are broken. I'd suggest sending the Original Poster a Private Message, asking if he still has those available.

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I just reformatted my system, and upon downloading and trying to install all the drivers I could find for my laptop, I have 4 -5 hardware components that are not being recognized. Ethernet ControllerPCISM Bus ControllerVideo ControllerVideo Controller (VGA Compatable) I didn't get a disk to go with my laptop, and I was hoping someone could help point me in the right direction. I have a R60e / 0657-4MU 660e.  

Answer:R60e Drivers missing from Support pages.

Hi AmBacchus,You require proceeding drivers:-SM Bus Controller:- Controller:- Controller:- [choose one depending on the video card your system has.]Further, most lenovo drivers require Windows XP at SP2 point to be present so first make sure you have it. Second, installing lenovo drivers can get tricky sometimes. For any driver, simply downloading and running the setup does not install it. installing lenovo drivers is a two step process namely extraction of the file to a location the first setup file chooses [by default typically C:\Drivers\..] and secondly going to that location and running the actual driver's setup.The instructions are given on all above lenovo driver pages.Hope it helps. 

------------------------------------------------------------Maliha (I don't work for lenovo)ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]IdeaPad: U350Apple:- Macbook Air [Snow Leopard]Did someone help you today? Compliment them with a Kudos!Was your question answered today? Mark it as an Accepted Solution!   Lenovo Deutsche Community     Lenovo Comunidad en Espaņol Visit my YouTube Channel

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I just got this new Toshiba and when I turned it on the first thing that popped out was a black screen with a blue square in the middle asking me for a password, and the person that I got it from said she doesn't knoe the password that goes in there, that she used the laptop for like 4 times and this screen showed up and doesn't knoe how to unlock it so im trying to help her unlock it but I need help I don't knoe what to do either if anyone has any ides how to unlock it let me knoe.

Answer:Toshiba Laptop Model L735D S3102 Bios Password Tech Support Needed

Sorry, we cant really help with Circumventing passwords.

Your best bet would be to get a hold of Toshiba Support

Official Toshiba Support | Toshiba

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VICTORY IS MINE!!!!!!!!!!!!!

Alienware got you down? Those smarmy, mankey gits not supporting 64 bit software makin you feel like you've purchaced a $5000 paperweight?

No more worries my friend!! I too have pulled my hair out and resisted the urge to throw this bloody thing out a window.

I've managed to find all the drivers save the Web Cam driver and for you convienience (because I wished i could find something like this) i've packaged them all up in one little ball for you.

At the end of this post are four links to RAR files i've made for you. It contains all those pesky missing drivers.


The files are split up due to file size limitations put on me via the file host.

If you are not familiar with RAR files it's quite easy. Once you have downloaded all the RAR files... make sure they are all in the same directory! Double click on the file called "Alienware m9700 Vista x64 drivers.part1" and once WinRAR opens click "Extract to" then pick a folder and hit OK... Thats it.

Install the drivers as you normally would.

WinRAR is avaliable from RARlab

here are the links to the various files:

Part 1

Part 2

Part 3

Part 4

All I ask is that you share the wealth a little bit by telli... Read more

Answer:Alienware Aurora m9700 Drivers Problem Solved.

Cool! Thanks a lot man. I know how you feel ? I spent many, many hours trying to find working Vista x64 drivers for my m9700. Thanks to you, both speakers on my Alienware now work instead of just one!

Btw, did you manage to find a solution to that pesky BisonCam driver problem?

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Relevance 82.82%

Hey guys I have a Sony Vaio vgn-fs810 laptop that is in need of these three drivers and I cannot locate them. After installing 7 today I have issues such as no sleep (just hibernate) and CD drive will not initialize, so these drivers are needed.

Specs:1.5 GHz Intel Celeron M 370 CPU, 400 MHz front side bus, Intel Graphics Media Accelerator 900 graphics controller (128 MB shared memory)

Any help would be great! I was not able to download the proper drivers at the Vaio website Sony eSupport - Electronics I attempted to try the Vista drivers and they did not work.

Anywho, thanks for any help in advance!

Answer:Vaio driver support for 3 drivers, anyone?


To anyone who might look for this like I did.

I managed to Install Windows 7 Pro x86 to this model and works just fine.
I downloaded the Vista drivers from Sony website. One observation: run the video driver installer in compatibility mode with Vista SP2.

That's all.

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Relevance 82.82%

Since a recent update with the update manager, the hotkeys for volume, mic, camera etc. dont work anymore, or at least their current setting  is not displayed anymore after pressing them .... what driver is necessary to get them back working? 

Answer:Hotkey support - driver missing?

it would be helpful if you could post which ThinkPad Edge and Operating System you have, even better post the Type and Model Number this will help members to help you. If it ends in CTO please provide some details about the ThinkPad. Please do NOT post your s/n.
This thread may contain some useful information and possible solution for you, hope it helps.

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Relevance 82%

I have the above laptop and I just reinstalled OS with the OEM disc problem is hat I do not have the driver disc. I have been into my Dell and use the support assist to pick the drivers for my laptop. Problem is that it still shows a lot of drivers and many are not for my machine.

I did call Dell figuring that is I had to I would pay for the support and I was told that my laptop was considered "end of life" and they offered no support free of pad. But they did send me a link on how to use supportt assist to find the drivers whish is useless.

If I go into my device manager and click on the ones I need and open up the hardware info and number could someone direct myself to the correct drivers?

Needed are:
sm bus controller id pciven_8086&dev_1c2&subsys_04c51028&rev_05
unknown device acpi\smc8800
quanticom atheros bluetooth bus  root\btath_bus

Answer:Vostro 3450 Win7 64 bit Pro Missing Drivers (support assist no help)

Install the drivers under "chipset" -- starting with the intel HM67 driver, followed by a reboot:
Under System Utilities, install the motion sensor driver.
For bluetooth and network, go to "Original Configuration" and identify the card installed.  Then install the corresponding drivers from the link above.  DO NOT just guess or try at random - you must identify the driver and install the correct one.

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As the subject-line states, after installing Win10 Creators, my Support Assistant and AlienFX no longer function; stuck with the last lighting profile I set.

I tried uninstall/reinstall of both programs, same result...  Loss of function.  When I go to the Dell support webpage for Alienware 15 R2 for downloads and look manually, there are NO updates/fixes that incorporate Win10 Creators for programs that have conflicts.

When is Dell going to address this???


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Relevance 82%

Hello, I  just clean installed W7 and I've found a missing driver and I have found the hardware ID ACPI\ENE0100*ENE0100  Another question, I installed the new HP support assistant and is it supposed to find missing and outdated drivers? I know some are outdated, but I'm not sure on how many. Neither windows update or the HP support will find any.

DV4 1430US

Answer:Missing driver/// support assistant question

 HI, Install: ENE CIR Receiver Driver

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Relevance 82%

First off the main issue.  ThinkCentre 10M9 support page is missing a USB 3.0 Controller Driver.  This causes USB mouse and keyboards not to work unless enabling an option in BIOS for limited support.  According to BIOS the fix is to install the XHCI driver (Intel Extensible Host Controller Driver).  On the support page for the model, no USB controller driver is found.  Please advise on where to get the correct USB3 controller.  Secondary issue.   While I am thankful for a community forum, what is with the lack of a support email address or chat where I could speak with a Lenovo staff member?  Very sub par support in my opinion, which is unfortunate because Lenovo Warranty Service is amazing.

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Relevance 81.59%

I am currently using a Dell Precision Tower 3620 using an NVIDIA Quadro K1200 Display Adapter. I am attempting to upgrade to Windows 1709 Fall creators update,  However, It fails and I receive a message stating that it is not supported by the hardware on my system.  Any ideas as to what needs to occur for this to work?

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Relevance 81.18%

Is there any planned support for the i7-7700k processor for the Dell Aurora R5?

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Relevance 80.36%

So Im trying to get Win7 RC1 x64 to work on my laptop with a Radeon x700 in it and can't seem to find any working drivers or "trick" the system into using drivers. Thus I am stuck with the "default graphic card" (or whatevers its called) crap. Everything else works great on the laptop except that.

So has anyone found workarounds to this yet?

Answer:Driver support in Win7 when there is no official driver support???

Have you tried downloading windows updates yet? You should get vidio drivers from there.

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Relevance 80.36%

First off the main issue.  ThinkCentre 10M9 support page is missing a USB 3.0 Controller Driver.  This causes USB mouse and keyboards not to work unless enabling an option in BIOS for limited support.  According to BIOS the fix is to install the XHCI driver (Intel Extensible Host Controller Driver).  On the support page for the model, no USB controller driver is found.  Please advise on where to get the correct USB3 controller.  Secondary issue.   While I am thankful for a community forum, what is with the lack of a support email address or chat where I could speak with a Lenovo staff member?  Very sub par support in my opinion, which is unfortunate because Lenovo Warranty Service is amazing. EDIT:  Although not listed on Lenovo's Website, the USB 3.0 driver can be downloaded directly from Intel and will work fine (link posted below).  Although Windows 7 is not technically supported, it is compatible and will work fine after installing the USB 3.0 driver.  This driver should be added to the device support page for Windows 7 drivers.  Windows 7 is unsupported by updates and patches, that does not mean drivers should not be supplied to make it functional in the first place.


Go to Solution.

Answer:Missing Driver/ Lenovo support is not good EDIT: to add solution

Why not just phone Lenovo Support (in Atlanta): 800-426-7378?
As far as USB 3.0 driver, the M710t is a Kaby Lake machine which is supported only by Win10 which has built-in USB 3.0 support.  There's really no need for Lenovo to provide separate Intel USB 3.0 drivers, as there would be for a Skylake-version CPU and a Win7 option (since Win7 does NOT have built-in USB 3.0 support).
So I'm puzzled as to what your situation is that causes USB mouse and keyboards not to work without setting the BIOS for legacy USB support.  Ever since Skylake, USB mouse and keyboard required USB 3.0 support in Windows, which is why the standard Win7 installer couldn't be use without recreating updated install media that had USB 3.0 drivers added. Same story trying to install Win7 to an NVMe target, since NVMe is also not built-in supported by standard Win7 (whereas it is by Win10), and you had to update the Win7 install media to also have NVMe drivers as well as USB 3.0 drivers, if you wanted to install Win7 to a Skylake CPU/chipset.
But Kaby Lake is ONLY supported by Win10, which already has built-in USB 3.0 driver support.  So I don't understand why you had any problem with USB mouse and keyboard, unless you're trying to install Win7 to this Kaby Lake M710t machine... which is not supported.
Can you please clarify your machine, and what you're trying to do where the USB mouse and keyboard "didn't work" without using the BIOS "legacy USB" option.

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Relevance 79.54%

I believe i have royally screwed myself over. I recently bought a windows 8 gateway desktop computer, with an AMD processor and integrated video. I installed an external video card to compare the baseline and performance to the integrated one. After realizing it wasn't as good. I removed it and got the integrated one working again. but then I uninstalled the nvidea drivers and turned off my computer for the night. Ever since that night, no matter what i do, i cannot get any display to appear on the monitor.

I have tried many many different things suggested in forums to help fix this issue. Any suggestions would be greatly appreciated, but i am strongly considering bringing it in to the source where i bought it and having them reset it or something.

This is my first post on the forums btw so any criticism on that regard is also welcome.

Thank you

Answer:Help Needed - No display at all, possibly missing drivers

can you start your os in safemode? does it show anything on the screen at post? How To Boot Into Windows 8 Safe Mode | Redmond Pie

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Relevance 79.13%

dose any 1 else have the problem with alienware m17 r2  ever since I got the laptop been having heating issue and I wanted to return the laptop and they said yes and I never received my shipping label and I stuck with it  after 6 month dealing with customer support finally they send 2 different technician and replaced heat sink first problem was still there than a second technician changed again the heat sink motherboard including the CPU And GPU and now the pc dose not even turn on at all ANY OF YOU HAVE THAT PROBLEM???
this is the worst experience that I ever head with the laptop and when I called to see the case progress they keep bouncing me all over which  the price I paid for it has been double now with wasting my time even I have to drop the work hours to get the technician  working on
last technician recommended for a complete exchange cause it dose not turn on after replacing 3 major parts and they don't even trust there own field technician they want to send more parts
me buying an alienware was the biggest mistake that I ever made so far
they suppose to call me back 2 days ago and no calls so far 
any advice will help Thanks all

Answer:Alienware m17 R2 BAD Support Experience

Hey Dell , if there any truth to this were you're giving this person the run around, then do the right thing Dell and replace this person with a new laptop . I wouldn't be wasting my time speaking with their tech guy I would of demanded to speak to head office, a upper manager and if they don't, I would threaten to go to the press for help

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Relevance 78.72%

My CD/DVD-rom gives hardware message 'driver corrupt/missing' but manufacturer's site says no driver needed for the device, uses XP default. Tried uninstall/install but still gives same error. Could I download the default XP cdrom.sys from anywhere? I could set up XP again from floppy but would this be a good idea just to get the CD working? What could I screw up in the process? Tearing my hair out over this one.Please help if you can. Thanks.

Answer:No driver needed for CD but still missing/corrupt

Have you tried Windows update see if it will pick up a driver

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Relevance 78.72%

To do a total cleanup of my laptop and reinstall Win 7 32bit.

It is a:

Dell Precision Mobile WorkStation M6400.

But a problem immediately with the error message:
"A key driver needed for CD - DVD drive is missing"

Then just my DVD / CD may malfunction (rails sometimes with CDs), I thought
the fault lay there.

Made a bootable usb, changed boot order via the F12 but may
exactly the same error message still

Googled around a bit and find many people who get the same error.
But this will then stop when I do not really understand what the problem is.

And have not found anyone who has a solution to the problem without more proposals for updating
Driver / business software for DVD / CD player (updated)

Others have suggested that you should disconnect the DVD / CD player entirely.
Someone speaks about the jumper.

Etc. ...

Now I know soon not sure how I should do anymore.
Is used to reformat / reinstall everything from 3.11 (a hundred years ago), Win 95, 98, ME, XP.
However, not Vista.

Much of the support is in English and here I get a little difficult with
Judgement technical terms .. unfortunately.
So the sum of my problem then is that I now sit with a bootable USB with Win 7 but will not be one meter ahead anyway.
I also have windows disc but it does not work.

What is known. malfunctioning unit should then be this, I think:
Firma Ware is uppdated.
Thanks in advance.

A//from Sweden

Answer:A key driver needed for CD - DVD drive is missing

Are you using the Dell Recovery disks?

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Relevance 78.72%

I need help to remove this annoying pop up.
My Hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 2:17:49 AM, on 4/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\3M\PSNLite\PsnLite.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOW... Read more

Answer:HELP Needed...AURORA POP UP

hi, welcome to TSG.

From our website you can scan your PC and determine whether or not the software is installed on your machine, and if so, you can then choose to uninstall. To run the uninstall tool click on the link below:
Or go to and click on free uninstall tool and follow the steps.

Download and install the Micro$oft antispyware BETA from and let it fix anything
it finds

First press file and check for updates and then run it
Run an online antivirus check from

you will need to input a name
and email adress but anyone will do & then acccept an active X control IT IS

reboot again post a fresh HJT log

1 more replies
Relevance 78.31%

Need help fixing Windows 7 Home Premium can't run any programs and no internet connection. Ran sfc /scannow, chkdsk /r /f and still get the same subsystem message

Trying to avoid Repair Install, Thanks in advance.

Answer:[SOLVED] "The subsystem needed to support the image type is not present".

This solution is for Server 2008 but should work for Windows 7 too: Message "Subsystem needed to support the image type is not present" error when installing or running applications on Windows Server 2008 R2 Core

19 more replies
Relevance 78.31%

Hello, I have a HUGE issue with DELL and more specifically with the Norwegian support.
I bought an Alienware 15 from the university (in Norway) and the product came in DOA, not being able to turn on.
Dell took 3 weeks to come and fix it (it is NBD 3 years)!!! They said they changed the mainboard while the power supply was already measured not to give any voltage (measures by the technicians of the university).
I got the laptop and the front lightFX lights are not working, the screen does strange noises when you press it (it is like it has not been fixed in place).
I sent a technical request to dell norway the day before yesterday and they still haven't answered me (NBD I said...). I am very frustrated. I have another alienware from Greece and when it had a problem DELL Greece immediatelly solved it.
I have never seen this type of support. This product is clearly of poor quality and one problem appears after the other. The initial problem was DOA and they did not even replace the complete unit!
Do something, or please give me the email of DELL US, I need to send them this because I am very unhappy with this situation!!!!

Answer:Alienware 15 Problem - Norwegian Support

Hope someone from this forum and from DELL will answer my question faster than the actual support took to repair the laptop in the first place...

3 more replies
Relevance 77.9%

I need help trying to remove anything that may be causing my IE browser & other programs not to properly.

After trying to removing everything I could find using Ad-Aware SE, Spybot, Spy Sweeper, SpywareBlaster, SpywareGuard & Ewido Security Suite when I rebooted the computer a window pops up and tells me the following: Windows cannot find 'C:\WINDOWS\Nails.exe'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button and then click Search. I tried to use the Search feature in Start but it only shows the dog in it and nothing else, also SpywareGuard continues to have an error on startup and close. The good news is that now I can see the shortcuts in the Desktop when I click on it in the task bar and also the shortcuts in All Programs in Start which I could not before.

Here are my Ewido & Hijack This logs.

ewido security suite - Scan report

+ Created on: 8:12:58 PM, 5/10/2005
+ Report-Checksum: 9E46C904

+ Date of database: 5/10/2005
+ Version of scan engine: v3.0

+ Duration: 49 min
+ Scanned Files: 104553
+ Speed: 35.13 Files/Second
+ Infected files: 9
+ Removed files: 9
+ Files put in quarantine: 9
+ Files that could not be opened: 0
+ Files that could not be cleaned: 0

+ Binder: Yes
+ Crypter: Yes
+ Archives: Yes

+ Scanned items:

+ Scan result:
C:\WINDOWS\Downloaded Program Files\popcaploader.dll -> Not-A-Virus.PornWare.PopCa... Read more

Answer:Aurora & Nail.exe Help needed

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Hello,I'm relatively new here and I posted my problem by mistake in the introduction forum. I'm sorry. Here is then my problem in the right forum (I hope).I just got a new spyware/malware I think is called aurora. I can'tseem to get rid of it. Ad-aware detects alot of malware files (named Vx) but can't get rid of them even in safe mode with the system restore turned off.Could somebody please help me.Here is the log I get from HijackThis.Thank You very muchAgent SmithLogfile of HijackThis v1.99.1Scan saved at 03:08:01, on 06/23/2005Platform: Windows XP (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 (6.00.2600.0000)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.exeC:\Program Files\Messenger\msmsgs.exeC:\Program Files\Java\jre1.5.0_02\bin\jusched.exeC:\Program Files\Google\Gmail Notifier\gnotify.exeC:\Program Files\QuickTime\qttask.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\CyberLink\PowerDVD\PDVDServ.exeC:\Program Files\U.S. Robotics 802.11g WLAN\USRWLANG.exeC:\Program Files\SpywareGuard\sgmain.exeC:\Prog... Read more

Answer:Aurora spyware. Help needed

One of the first problems is that your system is waaay behind on updates. You really should, at a minumum, consider upgrading to SP1 to take advantage of the security updates and critical patches. It is really only a matter of time before you get something really nasty.Well, actually, you already do. Please download the trial version of Ewido Security Suite here: it, and update the definitions to the newest files. Do NOT run a scan yet.Please download Nailfix from here: it to the desktop but please do NOT run it yet.Next, please reboot your computer in Safe Mode by doing the following:1) Restart your computer2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.3) Instead of Windows loading as normal, a menu should appear4) Select the first option, to run Windows in Safe Mode.For additional help in booting into Safe Mode, see the following site: in Safe Mode, please double-click on Nailfix.cmd. Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.Then please run Ewido, and run a full scan. Save the logfile from the scan.Next please run HijackThis, click Scan, and check (if it exists):F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exeClose all open windows except for HijackThis and click Fix C... Read more

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Alienware 15 r2 DIED as the motherboard doesn't recognise the ram tried brand new ram modules with the same results, tried contacting dell support via email and phone, email replys were useless with no help or solution, only 11 days left of the warranty which includes dell premium support and collect and return, seems im given the run around until the warranty expires forcing me to purchase a warranty extension, how to i make a COMPLAINT and will my complaint be even seen or my alienware be fixed under the existing warranty?? 

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Does anyone know if the latest version would support 3000mhz DDR4? The manual specifies 'up to' 2667mhz but my instinct is it will work and Skylake at high frequencies is supposed to be very responsive to 3Ghz+ RAM speeds showing significant drops at 2.4ghz which the laptop ships with.

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Right now I'm well into the 2nd hour of waiting for "Dell Chat" support, I have given up trying to reach them by phone, the two times I actually did get connected to a live person I got handed around till I give up and hang up. it's a run around, I get connected to someone they ask all the questions then tell me they are going to connect me to the right department for my problem, then another wait and so on.

I first tried to reach them for a HD problem I have with my laptop back in Oct. and after about 1 hour of wait I gave up, same thing a week or so later that time I did get to the live person after about 45 minutes got transfered 2 times put back on hold and had to hang up while still sitting on hold since my work was closing the office, that was a 2 hour ordeal wasted, tried again before I left to see my parents for the holidays same thing another hour gone.

I got back last week so I decided to just take the laptop to the Dell store we have in a mall about 20 Miles away, after telling them my story and my problem they said they couldn?t do anything except to agree with me that their phone support is useless and suggested the online "Dell Chat" so here I am, got tied of just sitting here and looking at the screen and the words "Waiting in queue..." for the last 1hour 47minutes and I thought I share this wonderful experience with you guys and possibly get some feedbacks or suggestions.

I?m not a big complainer but this i... Read more

Answer:Advice needed on "Dell support"

Call customer service and complain to a manager. Use all the empty threats you can, like, "calling the Better Business Bureau" or, breach of support contract due to non compliance. Truth be told, there are a lot of directions you can take, if you are willing to throw some money at the problem (hire a lawyer).

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I clean installed windows 7 on my Y650. Then camera is not working, microphone is not working (even if I use external microphone, it is not working). I tried using vista driver but not working. is there any way to make them work? really frustrated ...

Answer:IdeaPad Y650, no microphone support, no camera support in windows 7

same problem here, internal AND external microphone are not working after a clean install of Win7?Does anyone knows where can I find the driver for the microphone?

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Has anyone tried using the recovery disc available at dell support site? I was not able to create or clone my factory issue SSD and I used to reinstall windows using the recovery disc but only to find out that it does not come with the drivers. You have to manually download everything from drivers to application.
I notice there are two ISO available.
I tried the second one (for dell) but that does not have any drivers included. What is the difference between the two? i was hoping to get an recovery disc that included everything.

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:confused I need updated drivers for the items listed below.
I have included an Everest report.
If you need more info, please let me know.
I appreciate any help you can give me. :confused

IDE ATA/ATAPI controllers
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB

U.S. Robotics 56K Fax PCI

Universal Serial Bus controllers
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2

Report Type Everest Quick Report
Generator Administrator
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2008-04-29
Time 14:34

CPU Properties:
CPU Type Intel Celeron, 2400 MHz (24 x 100)
CPU Alias Northwood-128
CPU Stepping D1
Instruction Set x86, MMX, SSE, SSE2
Original Clock 2400 MHz
Min / Max CPU Multiplier 24x / 24x
Engineering Sample No
L1 Trace Cache 12K Instructions
L1 Data Cache 8 KB
L2 Cache 128 KB (On-Die, ECC, ATC, Full-Speed)

CPU Physical Info:
Package Type 478 Pin uPGA
Package Size 3.50 cm x 3.50 cm
Transistors 55 million
Process Technology 6M, 0.13 um, CMOS, Cu, Low-K
Die Size 131 mm2
Core Voltage 1.525 V
I/O Voltage 1.525 V
Typical Power 52.8 - 68.4 W (depending on clock speed)
Maximum Power 67... Read more

Answer:Updated drivers needed for: IDE ATA/ATAPI, USB controllers & fax modem driver

:wave I forgot to say that I have looked and looked for these drivers.
I didn't have any luck. Thanks again.

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Relevance 76.26%

I have a Toshiba P875-S7200 laptop. I put an Intel 240GB SSD in it, put an untouched Windows 7 x64 on it (using X17-58997.ISO), and activated it with my own COA key.
I got all the missing drivers installed except for one. Using the VEN and DEV #'s from the Hardware ID and going to sites like, etc, I learned what the (vaguely labeled) mystery hardware was, then got the official drivers from
Problem is, this last one labeled Unknown device, has an unusual Hardware ID that looks like this:
I'm reluctant to install any driver software to have it find out but I was wondering about the drivers from The page I'd be getting them from is here. Not knowing which driver I need, I wanted to get all of them, put on a DVD, then point the Device Manager to the disc to hopefully install it.
Is it safe to use the drivers from this site? If I get them and scan them with MBAM, SAS, and Avast, as long as they're clean, are they okay to use? I'm very leary of these things and could use some expert insight here.
If I shouldn't use these drivers, then what should I do about this mystery driver?
Thank you.

Answer:ACPI\TOS620A (Unknown device) missing driver help needed.

Hi Lee,
The packages are safe to use but I'm not sure they include what you need...
ACPI\TOS620A is related to software, go to the Toshiba website and type your serial number then on the list of drivers and software look for the HDD Protection Utility install and restart the computer.

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Is the XP theme support add-in needed to use themes?specs:Dell dimension 2400,Pentium 4,windows XP home sp 3.

Answer:Is XP theme support addin needed to use theme

You only list 256MB RAM, that's barely enough to run XP. You need to make your system as light as possible, not add more garbage that will slow it down.

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I want to connect a HP 1320 Printer to a Windows 7 Pro machine.

Only the Printer has a faulty USB port.

Hence I need to connect it with a DB-25 Parallel connector, but the Pro machine has a USB connector only.

I found an adapter which is compatible with Windows XP.

Windows 7 Pro has an XP compatibility for software.

Does it have a compatibility for XP drivers?

The Adapter is USB to DB25 Serial Port + CN36 Parallel Port Cable SKU: 21014


Answer:Does Windows 7 Pro Support XP Drivers?

I think the best answer is "maybe". Sometimes an XP driver will work in Compatibility Mode.

Compatibility Mode

These Microsoft articles give a bit more info about trying to use XP drivers with Windows 7.

will xp hardware drivers work in windows 7 professional xp mode? - Microsoft Community

Windows XP Drivers in Compatibility Mode on Windows 7

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I am trying to scan from Photoshop Elements 9 but it will not recognise the default printer. apparently WIA support is recommended. Help please

Answer:does windows 7 support wia drivers?

Hello bandersnatch40 and welcome to Seven Forums.

I'm guessing you're referring to Windows Image Acquisition. All versions of Windows (starting with ME) should support WIA. Does your current default printer have the necessary Windows 7 driver(s) installed? If yes, this Windows Development Center article may provide additional information.

Windows Image Acquisition (WIA)

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Hi everyone!
I've owed my MX 15 laptop since '09 and I'm starting to have problems running games. I used to be able run games like COD:BO and Civ 5 on full graphics both on and offline, but now they're lagging to the point of being unplayable! I've dusted my computer and I've made sure that all the latest drivers are installed. Since I'm having a problem with my lappy putting out a lot of heat (core temps read about 60C after 30 minutes) so I suspect a fan issue but nothing will let me change the fan speeds!
Please help! The stupid "service number" sticker rubbed off a long time ago and Dell refuses to help me unless I have it, so I'm kind of S.O.L. right now!

Answer:Alienware MX 15 Help Needed!!!

there could be problem so you install some programs and services which slowing your computer down. Try to remove programs which you don't need to make sure windows is not slowing you. If you are good enough with repairing laptops than you could try to change fan for new one if you know how.

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can not open help and support,misconfig and other xp programs ,says services stopped but when i check in services says running-any help would be great

Answer:missing help and support in windows xp

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When i open windows Help and Support all i get is, Help Topic Not FoundThis content under construction We were unable to retrieve the requested topic.Any link to a help topic throughout my system comes up with the same resultPlease Help!!

Answer:Windows Help and Support - Missing

Sorry i forgot to add i've just been helped to remove a virus by SuperDave in the virus forum under the topic,123503.msg812310.html#msg812310

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I've been having strange problems, mainly since updating to Windows 10. Sometimes, I get no response to clicking on the Windows icon bottom left corner. Other times, it has a transparent background etc. I have also been randomly getting a BSOD with IRQL_NOT_LESS_OR_EQUAL error. A link to the dump file is here...

I am running BIOS A11, GTX690, 16GB ram, i7-4820K @ 3.7GHz. Can anyone who know how to interpret dump files point me in the right direction?


Answer:Issues with Alienware Aurora R4 Windows 10

You'll probably get a better response if you re-post this in the Alienware Club forum.

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Microsoft Windows Technical Support Phone Number 1-800-723-4210
Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Dial now 1-800-723-4210. We are certified technician from microsoft you can call us for any query related to microsoft product. 1-800-723-4210We are here to help you Call us for outlook and Hotmail support Microsoft Outlook 365 Customer Service Phone Number 1 800 723 4210 United States Super Support 1800.723.4210 Microsoft Outlook 365 Customer Service Phone Number 1 800-723-4210 United States Microsoft tech support phone number Microsoft office tech support phone number1-800-723-4210 windows tech support phone number Microsoft tech support phone number usa Microsoft windows tech support phone number Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical... Read more

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Well I have a 3 year old pc with intel 82915g/gv/910gl chipset

if I install windows 7 , will my chipset work

I have drivers just for xp, I searched for even vista driver, but I didnt found them.

plz help

Answer:Windows 7 Intel drivers support

They will be on the website of the manufacturer... or with help from their tech support site.
Generally the chipset will work... but others can be a frustration.
Chipset upgrades, if needed, are found on the Intel website... It is a struggle to find where.
What is your brand, model, and configuration.

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I have an HP Pavilion dv8110us laptop computer that was built with Windows XP Home Edition loaded on it. It is somewhere around 5 years old now...and I was wondering if anyone had any knowledge on the fact if Windows 7 could be successfully loaded onto the PC. On HP's website they offer Vista x86 and Vista x64 drivers for the system, and I guess my main question is...has anyone tried this particular config of loading the Vista drivers to see if the devices would work with Windows 7 running on the system. From my experience, I've seen times when Vista drivers worked for running hardware in a Windows 7 environment, and other times that certain hardware only like the specific drivers written for 7. So if anyone has any insight on my particular...I truly appreciate any and all assistance in advance. Thank you.

Answer:[SOLVED] Windows 7 Drivers Support

Hi -

Run the Windows 7 Upgrade Advisor -->

Regards. . .



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I was wondering if anyone could give some insight here. I've gone up to tier 2 techs so far that still don?t seem to have a clue as to what is going on.

This is the gist of what I'm running, to be followed by the quite annoying problem...
-CD:24X Double Layer Dual Format DVD+-R/+-RW + CD-R/RW Drive
-CPU:AMD FX-8120 3.10 GHz Eight-Core AM3+ CPU 8MB L2 Cache & Turbo Core Technology
-HDD:* 60 GB OCZ Agility 3 SATA III 6.0Gb/s SSD - 525MB/s Read & 475MB/s Write [-60] (60GB x 2 (120GB Capacity) Raid 0 Extreme Performance)
-MEMORY:8GB (2GBx4) DDR3/2000MHz Dual Channel Memory
-MOTHERBOARD:* [CrossFireX] GigaByte GA-970A-D3 AMD 970 Socket AM3+ ATX Mainboard w/ On/Off Charge, 7.1 Audio, GbLAN, USB3.0, SATA-III RAID, 2 Gen2 PCIe X16, 3 PCIe X1 & 2 PCI

The OS, of course is the problem here. I have read up on and been told many things each less helpful than the last. I'm going to tell you what is happening and maybe let you draw up a better theory.

I boot up the machine, and just like normal it prompts you to insert your disk. I put the windows 7 home ed. 64bit OS full version disk in and it starts to run through it. I get past the part where it is asking me for the language, country, and currency to the part where it is collecting information. This is where I get my error. It tells me that I need CD/DVD drive device drivers. I followed the last techs advice all of the way to when he was stumped...I got onto the AMD web site and downloa... Read more

Answer:Drive Device Drivers needed; please insert floppy/ empty driver folder

GeoF welcome to the Seven Forums.

Only problem is, when I open up the appropriate removable disk drive all it shows is empty folders for the AHCI & RAID.

Did you extract the download first (7zip works well for this), or just put the downloaded exe on the thumb drive? It needs to be extracted first to see the files inside,

and you will find the appropriate files in the,


folder. You also shouldn't need them as the native Windows driver will work. I have an Asus motherboard with the exact same AMD 970/950 chipset on it and didn't need any drivers when installing Windows.

One other thing that it could be is if your DVD drive is SATA. For whatever reason if it is a SATA drive and configured as such in the bios, Windows will throw up that message. If it is a SATA drive, figure out which connector it is on on the motherboard and go into the bios and configure that port/connector to IDE mode,

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A new M93p SFF machine arrived Thursday, which I'm preparing for shipment to a friend in Virginia whose current 7-year old desktop machine has finally reached its own end-of-life.  Win7 Pro x64 pre-installed (via downgrade rights from Win8.1).
I've bought four M93p machines now (one tower and three SFF) and they've all been standard CPU... i5-4570.  This time I thought I'd spend the extra $30 and go for one step up, to the i5-4670.  Cheap enough.  Aside from the Win7 downgrade the rest of the machine is standard.
And then I do my own "after market hardware upgrade", purchasing my own parts: adding another 4GB of memory from Crucial, adding a 256GB Samsung 850 Pro SSD, and adding a low-profile 1GB DDR5 Sapphire R7 250 video card.  The existing two pre-installed Win7 boot partitions were easily migrated over to the SSD from the stock 500GB SATA spinner, and the original 500GB spinner was then fully repurposed to be a second "data" drive.  All went without a hitch... almost.
In the process of doing Windows Updates, driver updates, Lenovo/Norton bloatware removal, Lenovo software updates, etc., I noticed that there was a device showing a yellow exclamation mark in Device Manager.  This was of course totally unexpected, and I was very curious as to its cause.  Was it due to the i5-4670 CPU?  Was it due to a BIOS update which now made use of a hardware feature that had previously been disabled?  Didn't know.
&nb... Read more

Answer:M93p SFF "missing driver" for &DEV_8C24&SUBSYS_309717AA; needed Intel chipset utility 10.0.24

Just a followup on this M93p SFF Haswell machine, with the mysterious PCI Data Acquisition and Signal Processing Controller device present with no Intel chipset driver for it provided from Lenovo...
I believe there likely may be something wrong with the motherboard, i.e. with the sensor chip.  First, the motherboard temperature (as reported to Aida64) is a constant 212 degrees F.  Doesn't change.  Obviously this is a very likely impossibly hot temperature, and the fact that it is a constant is even more impossible.  Most likely a defective sensor.
Second, the BIOS theoretically supports up to four fans (CPU, chassis, AUX and AUX2).  However only the CPU fan shows in the BIOS as "operating".  The other three fans show "not operating".  However in fact there is a front "intake" fan in the case, and it has a 3-wire connection to the fan header on the motherboard and it is spinning and obviously powered, and it should be reporting its RPM and it should show as "operating".  But it's not.  In fact, the fact that this fan even exists is not presented to Aida64 (i.e. the "chassis fan" item is not one of the sensor items to display), which does correlate to "not operating" as claimed by the BIOS.
So, this may somehow be tied to the i5-4670 CPU, or it might not.  But I've opened a ticket with Lenovo and they will be out here to my home probably on Tuesday (hopefully) to replace the motherboard, which hopefully will... Read more

6 more replies