Computer Support Forum

FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

Question: FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

I keep receiving calls from fake MICROSOFT Tech support with various telephone numbers. Strange, they do not show up in my phone on line logs. They wanted me to go to FASTSUPPORT\763721586 ( do not use  these numbers). It is a company  called FASTSUPPORT.com. they also give you a complaint department where you can enter the number that you feel is causing you problems, the number of the LOGMEINRESCUE type remote access code. of course it is clear to them that you are suspicious and they will get rid of the  phone operator who didn't succeed. So do not bother to leave any complaint.

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Preferred Solution: FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

Appears you are dealing with a well known scam.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.Avoid scams that use the Microsoft name fraudulentlyIs that call from Microsoft a scam?Tell Your Relatives: No, Microsoft Won’t Call You About Your ComputerMicrosoft calling? Mind the tech support scammer!Tech Support Scamming through unsolicited phone calls, browser pop-ups and emails from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware found on your computer, fake ransomware and fake BSODs all of which include a tech support phone number to call in order to fix the problem. If you call the phone number (or they called you), scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.These are a few examples.Call Windows Help Desk Immediately Tech Support Scam Fake Your computer is locked screenlocker...contact a Microsoft technicianMicrosoft Help Desk Tech Support ScamMicrosoft Office Activation Wizard Tech Support ScamYOUR COMPUTER HAS BEEN BLOCKED Tech Support ScamWindows has been blocked due to suspicious activity Tech Support ScamYour Windows has been Banned Scam1-844-879-7840 Suspicious Activity Tech Support ScamIf the scam involves unsolicited phone calls from someone claiming to be an employee affiliated with Microsoft or Windows Support advising your computer is infected with malware, not answering any questions and hanging up the telephone is the best way to deal with phone scammers.For more information about how these scams work and resources to protect yourself, please read Beware of Phony Emails & Tech Support Scams...there are suggestions near the bottom for dealing with scams and a list of security scanning tools to use in case the usual methods do not resolve the problem or you allowed remote access into your computer.

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They ran a command prompt dir/s scan with letters in red. I was told there were many errors and on the bottom line was a line that says my computer was hacked by the koobface virus.
They told me it would cost $300 to repair so I thought it was a scam. I broke the network connection and hung up the phone.
I then ran a command prompt scan with admin rights, the same dir/s scan and saw no warning about the koobface virus..
I then noticed that they had placed two new programs on my computer, Supremo and Show my computer.
I went to add/remove programs and neither were listed.
So thinking they were a virus I jut deleted them and deleted the recycle folder.
I wonder how much of a problem that I caused.
Any advice would be appreciated.

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Hi all I am looking for a software solution for tech support basically a tech sees a question to ask and answers it and depending on what the answer is it would go to the next step is there anything out there for this? Please Help
 

Answer:Looking for a Tech Support Software to create for my company

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They ran a command prompt dir/s scan with letters in red. I was told there were many errors and on the bottom line was a line that says my computer was hacked by the koobface virus.
They told me it would cost $300 to repair so I thought it was a scam. I broke the network connection and hung up the phone.
I then ran a command prompt scan with admin rights, the same dir/s scan and saw no warning about the koobface virus..
I then noticed that they had placed two new programs on my computer, Supremo and Show my computer.
I went to add/remove programs and neither were listed.
So thinking they were a virus I jut deleted them and deleted the recycle folder.
I wonder how much of a problem that I caused.
Any advice would be appreciated.

Answer:I think I was scammed by a tech support company. I let them remotely

I would start by doing some online scans provided by several known av vendors (eset and such). I would also run some antimalware software (MBAM, Adwcleaner, etc).

Important: Before running the adware cleaner, you should run Rkill by Grimler, (you must run it with ADMIN RIGHTS), but don't reboot after running it. Here is an alternative version for those malware that tries to kill it.

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I bought this at Walmart and was unaware of 90 day software warranty.. tech support said probably that. It's very slow booting up and freezes all the time system and hardware check passed. Help please! 

Answer:Already called tech support..I have run complete hardware & ...

ZebraED  This is just a community forum staffed by volunteers.  HP maintains no official presence here, and we are not authorized to deal with product return or warranty issues. You say you have already spoken to HP Tech Support.  You may contact HP Customer Support, if you wish:  If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!If you have trouble finding a phone number, then try: 1 (800) 474-6836Good Luck  

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I give up on trying to install a new hard drive on my Lenovo box. I can't find a hard drive to work, the firware updating thing is a joke. This shouldn't be so hard. Anyway - this is the time where a professional should step in. Do you guys know any tech support company or person in New York I can drop my T43 with and hopefully replace my hard drive? Your help is much appreciated.

Answer:T43 tech support person/company in New York - Recommendations?

If you have a proper IBM-issued hard drive, or a compatible one like a newer Fujitsu, re-installing the software is not a problem. If you don't...then there's nothing anyone can do to prevent the boot error. I'm in NYC five days a week and would be happy to give you a hand, but have to know what exactly your issues are.

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I gave my older computer to my aunt and uncle (they are in their 80's). I'm not certain of all the details, but this is what I know. They were having some simple issues and needed help. I wasn't available so they got help from an unknown outside party. This person locked up their computer. The operating system has been changed and no known passwords work. I replaced the first computer with another, not realizing how bad the problem was, and they have remotely done the same to it as well. The fake tech person got into their bank account and stole several hundred dollars of their very limited income and they had to change their bank account info. Can I do anything to fix the two computers and what do I need to do to stop this guy from doing this again? How do I keep him out of family and friends smartphones and tablets?
 

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Customer had a hijacker on his computer and he had changed what I'm thinking is the registry so that the fake tech support number is on his taskbar. Wondering if anyone knows how to remove it safely from the registry?

Or where would I find the spot to edit it? Don't want to goof up something on the tray.

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So I stumbled upon these guys.

http://www.digitaltoast.co.uk/supportonclick-systemrecure-scam

They seemed to be fishy right away, but they kept calling and calling so I eventually let them use this seemingly legitimate logmein123 program thingy.

The guys claimed to be MS employees and they said Windows Live had detected some stuff on my computer. They had some trouble because my computer's regional configuration is set to Spanish and everything is in that language. He tried to change it to US English, then UK English, then Afghanistanian Indian...by then he tried to open IE and I manually shut off my modem so they didn't get do anything. I called MS and checked online. Their phone number is supposed to be a Michigan one, but I'm guessing they're doing some kinda wiring. Anyway, I ran a few scans and cleaned my computer but I wanna see if anything else is missing so here's my log.

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 9:17:41 PM, on 3/5/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18882)
Boot mode: Normal

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Win... Read more

Answer:A problem after stumbling upon some fake tech support scammers

Would it be better to copy a log while I'm doing safe mode?
 

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Interested in finding out how fake telephone tech support scams work? Well, grab a cup or glass of your favorite beverage, and prepare to be educated, entertained, and horrified.
Chances are that you or someone you know has gotten a call from someone claiming to be from "Windows technical support" phoning up to tell you that you "computer has a virus" and offering to remove it for you - for a fee.

See also: What's the best and worst browser for Windows 10?

Now I don't know about you, but I've never had the time (or patience) to play along, so I've always been curious to find out how the conversation pans out.

Well, if you're interested in finding out what happens, grab a cup or glass of your favorite beverage, fire up YouTube, and prepare to be educated, entertained, and horrified.

Troy Hunt, security expert, Microsoft Regional Director and MVP, and the brains behind the Have I been pwned? data breach service, takes the time to show us exactly what happens.
Full Article. Here's how fake telephone tech support scams work | ZDNet
 

Answer:Here's how fake telephone tech support scams work

Great article and I hate how these people do this kind of thing to innocent civilians by taking advantages of their knowledge. But the main question is how are they able to get the victim phone number? I been received numerous of phone called from these kind of people and the first thing they said is this: " Hi my name is blah blah blah, and we're from Microsoft Technical Department. Our server have received several reports from your computer and based on your reports it show signs your computer been infected with a virus." But good thing is I able to keep them on the phone for 30 minutes and at the end the scammer curse me with profanity words and I replied this: " Thank you for compliment, and you know? I able to keep you on the phone for 30 minutes so you can't scam other 30 innocent people."
 

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Fake Antivirus Program Features Live Tech Support

In a bid to improve its fa?ade of legitimacy, fake antivirus program (and bane of PC support techs) "Live PC Care" is offering live tech support. Just click on the big online support button to get connected to an ostensibly real person that will help convince your dad that his PC is horribly infected and needs to pay up to clean up.

Symantec says the agent is no automated script, but in fact a live person. This lends an "air of legitimacy" to the program, said Marc Fossi, a manager of development with Symantec Security Response. "Obviously if they've got live tech support, it must be real," he joked.

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So i found this awesome video that Carey Holzman put out today, It has to be one of my favorite "tech support" calls I've seen. Really long video, but very worth watching all the way through.

Thoughts?
(Sorry if this should have wen't to a different section in the forums, had to use my best guess)
 

Answer:Scamming the Scammers - How to Handle Fake Tech Support Calls

Well this is nice, truth to be said i have been called 4 times so far, and 2 times the scammer was a dutch guy which surprised me.
Needless to say i kept the dutch guys long enough on the phone to hear the police literally breaking their door.
Because what i did was calling the local police who can tap into the Internet connection (Yes they got NSA options to lol) and just fetch the subscription details of the connection made to my computer and they can trace the phone number to a house address and here in the Netherlands they really are fast..
So i said to one of the guys ..: Why do i get the feeling your day will not be as happy as you think it would be? He replies: Sir don't worry my day is always little silence and soft voices on the background and suddenly BAM BREAK BAM Glass Break Police ....Show yourself with your hands up in the air... BIG silence and a few dutch curse words.

Then i did hang up the phone..

I wish i did have recorded that... saidly i did not.
 

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In my E-Mail this morning:
Microsoft: Beware this fake Windows BSOD from tech support scammers' malware | ZDNet

Answer:Beware this fake Windows BSOD from tech support scammers' malware

Microsoft has sounded the alarm over a fake installer for its Security Essentials, which attempts to trick victims into contacting bogus help centers.

Tech-support scammers have stepped up their technical game, prompting a "severe" warning from Microsoft over new Windows malware that mimics Microsoft's free Security Essentials antivirus, and then displays a fake blue screen of death, or BSoD, with an error message and a suggestion to call a 1800 number that is not a Microsoft support center.








"Real error messages from Microsoft do not include support contact details," Microsoft said on its Malware Protection Center blog, warning of the new threat. It also never asks for payment for delivering tech support.



Microsoft: Beware this fake Windows BSOD from tech support scammers' malware | ZDNet

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In my E-Mail this morning:
Microsoft: Beware this fake Windows BSOD from tech support scammers' malware | ZDNet

Answer:Beware this fake Windows BSOD from tech support scammers' malware

Microsoft has sounded the alarm over a fake installer for its Security Essentials, which attempts to trick victims into contacting bogus help centers.

Tech-support scammers have stepped up their technical game, prompting a "severe" warning from Microsoft over new Windows malware that mimics Microsoft's free Security Essentials antivirus, and then displays a fake blue screen of death, or BSoD, with an error message and a suggestion to call a 1800 number that is not a Microsoft support center.








"Real error messages from Microsoft do not include support contact details," Microsoft said on its Malware Protection Center blog, warning of the new threat. It also never asks for payment for delivering tech support.



Microsoft: Beware this fake Windows BSOD from tech support scammers' malware | ZDNet

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I am helping a friend with a nasty infection.  He received the phone calls from the scam MS support people claiming he had viruses.  Eventually he gave in and let them have control of his computer.  He cut them off before paying but not before they had control.  I took a look at his computer later and found no evidence that there was any lingering problem on his computer, so I assumed that it was just a Teamviewer type tool that they had him download that gave them access.  After removing and running a few malware removal/scanning tools, I pronounced him clean.
 
An hour later he called and said his computer spontaneously logged him out and put a password on his user profile.  the password hint is "Your computer is infected, call this phone number to unlock".  I went back to his place and bypassed the (very real) Windows password lock.  Scanned again, ran TDSSKiller and a few other malware removers again, but suspected that he MUST have done something because this was a clean computer.
 
Didn't have time to do anything else in the past couple days but went back over yesterday.  Spent an hour on the phone with the number that the scammer gave us, trying to figure out if they had a secret back door into the computer.  They did not, and kept trying to get me to install various teamviewer clones to which I gave them the wrong ID once installed, which totally threw them for a loop.  I never actually did allow them in... Read more

Answer:Wierdest malware ever - windows password changed by evil fake phone tech support

Well, I ran out of patience  I left the computer offline for 24 hours and the infection did not return.  I then connected it for another 24 and by the time I checked in, it had been locked down again.  So it'll be a mystery I'm afraid.

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I have a T430s laptop and it is less than 6 months old. It starting getting blue screens within a month of purchasing it. Technical support has been helpless in trying to fix the laptop. First, tech support told me to turn update my computer daily. Then another tech support employee told me to turn OFF my auto updates. This did nothing and over a few weeks the blue screens progressively got worse. Next, tech support told me to run a diagnostic on my computer which turned up nothing. Then, they tried giving me recovery discs and a new hard drive. After that failed they took it in to replace the system board which made the blue screens worse. Then they sent me MORE recovery CDs to try to fix the problem and that also made the blue screens worse. I called tech support after this and they said they would send in a request for a replacement laptop. I was told I would hear from someone in a couple days. FIVE days later I got a called from someone asking if I wanted a replacement and I said yes. Then I was told I had to wait two more business days to get contacted about it. Another 3-4 business days later, someone called me to tell me that they would NOT be replacing the laptop despite the fact tech support could not fix the laptop. After calling tech support once again, I was told that they wanted me to send in my laptop again for up to 7 business days! This is completely unacceptable. I have had problems with this laptop almost the entire time I have owned it and no one knows... Read more

Answer:T430s constant blue screen and no help from customer support or tech support. Help!

What are you running when you get the blue screens?  (operating system and applications)
 
Are there messages in the event log when it crashes?

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Curious if anyone has tried this service. Seems like a lot of newbie problems can be fixed here ... and for free.

Get Free Windows PC Tech Support and Malware Removal at Your Local Microsoft Store

What You Can Get For Free

This service is a part of Microsoft?s in-store ?Answer Desk? service. Think of it a bit like the Genius Bar at an Apple Store ? yes, those Microsoft Stores feel very modelled on Apple Stores.
The Answer Desk website allows you to choose a nearby store and make a free appointment. Drop in and a ?Service Advisor? will offer some free services for any Windows laptop, no matter where you purchased it.
Free services include ?extended diagnostics,? ?software repair or support,? ?virus and malware removal,? and ?PC tune-ups.? For comparison, just the ?Virus and spyware removal? costs $199.99 if you go to Best Buy?s Geek Squad instead.
We recommend against using the Geek Squad, obviously. You can service your computer on your own. But, if you do want some professional help, you can get it for free. And, if you have relatives you live near a Microsoft Store and they ask you to help remove malware from their PCs and make it run faster, you can tell them to take it to a Microsoft Store and have Microsoft do the work so you can avoid the frustration and save your own time.

There?s always a catch. Microsoft Stores are retail stores where they want to make money, not service locations operated only for the benefit of their customers. They do offer some paid services,... Read more

Answer:Microsoft Store Tech Support

It can't hurt to try, but I'd prefer finding support online or having a trusted, tech-savvy friend look at it first. In theory, they should be experts on their own products, so much of it will depend on the particular agent you are dealing with. If I had a relative that I couldn't get to easily, I'd probably suggest it, because the people at Best Buy's Geek Squad are clueless.

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So in recent days I have been advised by Microsoft that they cannot provide me with support resolving a windows 10 activation issue. I replaced a motherboard for one of my clients and it failed activation even after reentering the key. Everything looked as it should be to activate. I went to Microsoft for support and they refused to help me because i am a technician ..not the owner of the PC. This policy of not providing tech support to computer repairers because they are not the owners of the system is ridiculous. I am interested to know if anyone else has had similar experiences from microsoft "support"
Chryptic

Answer:Microsoft Tech Support Policy

New motherboard (if it's a different model than the one you replaced) = new system according to Microsoft's EULA/ToS for Windows keys. So if it's an OEM key, new motherboard = buy a new key.

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My grandfather got taken in by a Microsoft Windows Support Scam and I'm fairly certain that his laptop's got a bug that I can't get rid of.

What happened:

He got a popup (while using Internet Explorer and after downloading an Adobe update) that said there was a security issue and that he needed to call a number for Windows Firewall Service.
(I looked up the number and apparently other people have been taken in by this scam. Here it is on a Microsoft forum:
MICROSOFT TECH SUPPORT SCAM CALL - Microsoft Community)

This is what the Popup said:


Quote:




""windows firewall service has been stopped due to virus/adware on your computer. please visit www.scannow.com/support or call toll free 1 888 447 4192 for support. root-kits/spyware may have caused the security breach on your network location. call toll free 1 888 447 4192 for technical assistance."




So he called the number (1-888-447-4192) not knowing it was a scam and they said they were from Windows and that they needed remote access to his laptop to solve the security issue, which he gave them. (He said he did not give them any personal information, however.)

After he told me what happened, I checked out his laptop. He had about a dozen popups that wouldn't close and some malware programs were added, which I have removed.

Those programs were:
Knctr itibiti
One SystemCare
WebDiscover Browser
some kind of remote access/assistance program and a player ... Read more

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My grandfather got taken in by a Microsoft Windows Support Scam and I'm fairly certain that his laptop's got a bug that I can't get rid of.

What happened:

He got a popup (while using Internet Explorer and after downloading an Adobe update) that said there was a security issue and that he needed to call a number for Windows Firewall Service.
(I looked up the number and apparently other people have been taken in by this scam. Here it is on a Microsoft forum:
http://answers.microsoft.com/en-us/...ca7-46e0-a856-4dba9529680c?db=5&page=2&auth=1

This is what the Popup said:

Quote:
""windows firewall service has been stopped due to virus/adware on your computer. please visitwww.scannow.com/support or call toll free 1 888 447 4192 for support. root-kits/spyware may have caused the security breach on your network location. call toll free 1 888 447 4192 for technical assistance."Click to expand...

So he called the number (1-888-447-4192) not knowing it was a scam and they said they were from Windows and that they needed remote access to his laptop to solve the security issue, which he gave them. (He said he did not give them any personal information, however.)

After he told me what happened, I checked out his laptop. He had about a dozen popups that wouldn't close and some malware programs were added, which I have removed.

Those programs were:
Knctr itibiti
One SystemCare
WebDiscover Browser
some kind of remote access/assistance p... Read more

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Hello All,
 
My son just called me saying a window popped up saying something along the lines of "your computer may be infected.  call Microsoft tech support" and then they listed a number to call. Well, my son being the computer savvy expert that he is called the freakin number. He let whomever on the other end log into our computer and then told my son he needs $200.00 to clean it up for us. Could anyone tell me what (if any) damage could have been done?? This is the kids computer, so, as far as i know there is no important login information on it. But it is connected to the house wifi and I just don't know if that could be an issue.
 
Thanks in advance for any help!
 
Emily 

Answer:Microsoft Tech Support Redirect

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware (MBAM) to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click ... Read more

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My grandfather got taken in by a Microsoft Windows Support Scam and I'm fairly certain that his laptop's got a bug that I can't get rid of. 
 
What happened:
 
He got a popup (while using Internet Explorer and after downloading an Adobe update) that said there was a security issue and that he needed to call a number for Windows Firewall Service. 
(I looked up the number and apparently other people have been taken in by this scam. Here it is on a Microsoft forum:
http://answers.microsoft.com/en-us/windows/forum/windows_vista-security/microsoft-tech-support-scam-call/52aac9a3-dca7-46e0-a856-4dba9529680c?db=5&page=2&auth=1)
 
This is what the Popup said:

""windows firewall service has been stopped due to virus/adware on your computer. please visit www.scannow.com/support or call toll free 1 888 447 4192 for support. root-kits/spyware may have caused the security breach on your network location. call toll free 1 888 447 4192 for technical assistance." 
 
 

 
So he called the number (1-888-447-4192) not knowing it was a scam and they said they were from Windows and that they needed remote access to his laptop to solve the security issue, which he gave them. (He said he did not give them any personal information, however.) 
 
After he told me what happened, I checked out his laptop. He had about a dozen popups that wouldn't close and some malware programs were added, which I have removed. 
 
Those programs w... Read more

Answer:Microsoft Tech Support Scam

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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WHAT a MONTH! My "new", now 4 mo old system had a bad memory stick which caused sooo many problems that I have had to reformat hard drive, reinstall W2KPro, and start all over! Have been on the line with MS tech support almost constantly for the last 22 days. Bummer! BUT... hopefully this system will operate correctly now...
I use a free auction build/submit software called AuctionSubmit for posting eBay auctions. The eBay "categories" need to be updated or it will not post the built auctions. When I try to update I get a ( run-time error 3315: Field categories can't be a zero-length string ) pop-up box. This program did work on the machine before the reinstall just fine. The other thing that has changed is installing Norton Internet Security software. Is there a possible conflict between the two programs? I really need to get back to work but can't without the Auction Submit. Help!!!
Thanks,
Jan
 

Answer:Need help after Microsoft Tech Support! Run-time error! @#?&!!!

A lot of AntiVirus, Firewall and other similar software can cause headaches through conflicts etc. The best plan is to shut down such software before installing anything else. Try uninstalling your ebay program, shut down norton, reinstall ebay and then turn norton back on (allow for restarts etc), this may solve your problem. Good luck.

The other possible causes could be that you are running different versions following your reinstall of Windows; ensure all your software's upto date if you can, this tends to result in smoother systems altogether.

Hope this helps.
 

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I appear to have multiple viruses wreaking havoc. At first things were just v. slow, then there were a few screen wipeouts and my wireless connection just kept shutting down. Now, I am only able to boot my computer to XP using the Last Good Configuration, must go to the internet directly thru the Verizon DSL box (Linksys Wireless G not working at all), and must disable patch-resistant Sasser popups using Run/shutdown -a before I can get on the web. And once I am on the net, I can browse generally and check yahoo email but can't log in to other password sites (for example, MyEbay) or complete online transactions (for example, purchasing anti spyware software online), and I battle constant pop up ads.

I was on the phone with microsoft yesterday about one virus I identified - Sasser. They had me download two files to fix it - the Sasser Worm Removal Tool (KB841720) and I believe a patch (KB835732) but they didn't work. Tech Support gave up, said I was probably "infested" with other viruses that were preventing these tools from working. Can someone help me?

I've run samples of other anti trojan and spyware and virus hardware - some found nothing wrong with my machine (Trojan Hunter, Panda) - others found multiple issues. Spyware Doctor found 14 infections including Splotchbar, Altnet Software, Rapid Blaster and C-Dilla, among other lesser items and Xoft Spy found a worm and a trojan horse I believe not listed in Spyware Doctor - but I can't get tho... Read more

Answer:Help - infested? Sasser plus others. Microsoft tech support gives up.

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The title pretty much says it all. What I have been seeing for some time now is a lot of my clients that click on ads in the right hand advertising panel of the facebook page have ended up with malware on their systems and big warnings on the screen to call a toll free number to fix their system and when they do are told it is Microsoft tech support which it is not and they want access to your system. If you give it to them you are then really in a jackpot of a problem. So just a warning, I tell my clients that it is a good rule of thumb NOT to click on anything in the right pane of their page as you have no clue which ones will cause this issue. Of late mostly the ones about stars dying or having other problems seem to be the most likely ones but I have seen it in others as well. One would think that facebook would do something about these type of things but sadly they are about the almighty dollar and don't seem to care. So every one please watch what you click on facebook. Especially if it seems to good to be true because if so it usually is.

Answer:The Facebook Microsoft Tech Support Scam.

Unsolicited phone calls, browser pop-ups and emails (aka Tech Support Scamming) from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common and prolific scam tactic over the past several years. The scams may involve web pages with screenshots of fake anti-virus software displaying warnings of bogus malware infections, fake ransomware and fake BSOD which include a tech support phone number to call in order to fix the problem. More nefarious scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.If you have not done so already, you may want to read Beware of Phony Emails & Tech Support Scams.

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Relevance 95.12%

The title pretty much says it all. What I have been seeing for some time now is a lot of my clients that click on ads in the right hand advertising panel of the facebook page have ended up with malware on their systems and big warnings on the screen to call a toll free number to fix their system and when they do are told it is Microsoft tech support which it is not and they want access to your system. If you give it to them you are then really in a jackpot of a problem. So just a warning, I tell my clients that it is a good rule of thumb NOT to click on anything in the right pane of their page as you have no clue which ones will cause this issue. Of late mostly the ones about stars dying or having other problems seem to be the most likely ones but I have seen it in others as well. One would think that facebook would do something about these type of things but sadly they are about the almighty dollar and don't seem to care. So every one please watch what you click on facebook. Especially if it seems to good to be true because if so it usually is.

Answer:The Facebook Microsoft Tech Support Scam.

Unsolicited phone calls, browser pop-ups and emails (aka Tech Support Scamming) from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common and prolific scam tactic over the past several years. The scams may involve web pages with screenshots of fake anti-virus software displaying warnings of bogus malware infections, fake ransomware and fake BSOD which include a tech support phone number to call in order to fix the problem. More nefarious scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.If you have not done so already, you may want to read Beware of Phony Emails & Tech Support Scams.

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Okay so this is a pretty long story. Anyways I needed C++ Redis 2015 for a program for school to work, It kept failing so I went through the trouble shoots, repairing, deleting, reinstalling, repairing all previous C++ redist versions, restarting computer etc etc Then I went to the next trouble shoot which was to update windows. It would not update even after running the update reset tool and cc cleaner and at this point I was fed up and contacted Microsoft.
After about three hours of the techie screwing around in my pc she says lets try updating to win10. I say fine as long as I can downgrade back to win7. It upgrades, windows updates are working but god win 8/10 on a non touch screen sucks. So I almost immediately switch back to win7 after confirming that windows updates are working and C++ redist 2015 would download without fail. But apparently the techie deleted my catroot folders at some point into her troubleshooting, I stopped paying attention after like 2 hours. This of course corrupted my bios. Which gave me the amazing 0000000X6 Process1_FAILURE_INITIATE BSOD
At this point I had been up like 20 hours and stopped using my brain, she recommends I get into bios and switch the boot options to my Disc Drive and reinstall windows which I knew I wasn't going to do because I have like 100 hours of school work including my dissertation and thesis and 80% of my group project on it and am not willing to lose it. And here lies the problem, after my frustration and exh... Read more

Answer:Cannot access bios after microsoft tech support

Maybe these tutorials can help:
Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums
Fast Boot - Enable in UEFI Firmware Settings for Windows 8 and 10 - Windows 10 Forums

If you can't start Windows or get into BIOS, you could try resetting BIOS by removing and reinstalling the CMOS battery,
Some motherboards also have a hardware reset option, so you don't have to remove/reinstall the CMOS battery.

Your specs show you have a Desktop PC, getting the PC manufacturer or motherboard manuals might help you with BIOS and CMOS reset instructions.

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When I installed Win8 on one computer I need a H.P. printer driver. So I went to H.P. support/download did not find the needed driver so I called their Tech. support. A friendly support guy looked at my system and told me my copy of Microsoft Win8 bought at Best Buy was not a legit copy, also my system had been infected and they needed to remove my Win8 clean my system and reinstall Win8. made me a deal of a reduced price of $250US I knew this was not right so I begged them good buy went to Best Buy where I have good friends in the Geek Squad. they got the needed driver and printer works fine.
Today my Netgear routher died, called Netgear to get my lifetime warranty. This also was a support in India guy said it would cost $39US to make sure it was the router I said thanks but no thanks. Took my old Netgear router back to Best Bye where I bought it three years ago and they gave me a new Netgear router. I needed setup help so called Netger as new user also in India guy was friendly looked at my system and helped me get it setup. Then he informed me my computer was under attack and my files were being read he could fix my system and protect my files for the small sum of just $85US. Well I was using a small backup H.P. computer on the Net. hardwired and it was almost never used. So I knew it was a India Tech. support scam again.
I think these guys in India do support for many Mfg.s and software makers, and it's an easy way to gleen a lot of fast cash from people who trust the br... Read more

Answer:Tech. Support Scam from India support bases.

Are you sure you were using legitimate HP/Netgear phone numbers? Where did you get the numbers from?

Are you sure it wasn't just a variation of the scams the FTC are starting to crack down on?
How Windows tech support scammers walked right into a trap set by the feds | Ars Technica

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Hi
Long story as short as possible.
Just upgraded to full version Windows 10. In the previous 2 tech builds IE stopped working. Error
“ This page cannot be displayed “
Microsoft x 3 Techs 5 hours of remote assistance could not resolve the issue. I had no terminate the connection as was taking too long. Their final suggestion was that they feel there must be some (add-ons) preventing IE from starting.
 
I cannot cover all they did here over 5 hours
However, here are some key areas of trouble shooting done
 
Remediation
Reset Winsock and Network Settings
Reset Proxy Settings
Created another admin account (IE did not run with different user)
Removed Kaspersky Security
Internet options > advanced > restore default > Reset IE settings
All IE add-ons have been disabled within IE settings
Msconfig > turned off all services
 
Has anyone else had an issue like this? I’ve just created and attached a diagnostics scan as this is beyond me level.  
Thanks all

Answer:IE not working. Microsoft Tech 5 Hours remote support did not fix

Just a second part to this question. 
 
In the attached file diagnostic file. I see the following file .exe 
 
Program: Live Support Chat for Web Site Operator Console - Version: 5.7.3.r15174 by Provide Support, LLC 5.7.3 ("C:\Program Files (x86)\Provide Support\Live Support Chat for Web Site\unins000.exe")
 
Should this be there ?

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Hello! I'm new here. I have a problem with strange BSOD with remote support banner form MS SE tech support in my laptop. Never seen like this before. It looks like compleate fake! But I don't know what to do. I found this site in Google ( look at screenshot - I have exactly the same situation) , but i don't know if i can trust it. Maybe you can help me with providing free solution on how to remove this nasty blue thing.

Answer:BSOD with Microsoft Security Essentials Tech Support

Hello and welcome coraz looks like a scam to me and yes too good to be true and clicking on that link doesn't show any net address is http:// ******* it cretainly is not from Microsoft.

So just what have you doe with the link - hopefully haven't downloaded anything. Can you let us know just what you were Googling for??

If I were you I would run these
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Anti-Malware Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)

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Relevance 93.89%

Hello! I'm new here. I have a problem with strange BSOD with remote support banner form MS SE tech support in my laptop. Never seen like this before. It looks like compleate fake! But I don't know what to do. I found this site in Google ( look at screenshot - I have exactly the same situation) , but i don't know if i can trust it. Maybe you can help me with providing free solution on how to remove this nasty blue thing.

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For some reason, I wasn't able to do a Windows update yesterday.  I tried to get in touch with Microsoft Support by going to their website, but was only able to find online support but no phone number.  I did a Google search and found a number from the results page and called it.  This was a scam company pretending to be Microsoft. (When I later got suspicious, I called back and found out their name was "Vtech support" located in India).  They told me I had a virus which is why I couldn't update.  They had me log on to a site to give them remote access to my computer, then did an autorun scan which they told me showed my computer was infected with viruses.  They said they needed to check on my warranty and asked my name, phone number, and address, which I gave them.  Then they came back and said that my warranty had expired and I needed to purchase an additional warranty for 190 dollars.  At this point I became suspicious and hung up. 
 
So, I'm freaking now.  I gave these scammers my personal information, plus gave them remote access to my computer.  I've done the Norton Power Eraser scan, along with Microsoft's virus scan and they both came back clean.   Malware byes turned up 38 PUP files which I removed.  I'm wondering what I shoudl do.  I'm thinking about reformatting my whole computer but really don't want to do that.  Was wondering if anyone could look over a Hijack log and see if there's a... Read more

Answer:Fake Microsoft support got me

Hello Robb and Welcome -
 
I do understand that a lot of this is "after the fact" and you know that you may have had personal details already stolen, if there were many on your computer.
 
These links are used more as warnings, but I would ask you to change all passwords on your computer and also contact any banks etc that you deal with. Most of the damage has been done, and can not be reversed, but the details below are to help you clean up. You can follow all this up yourself, and redo computer / bank / other passwords you may use.
 
Often people will make a personal report to police, just to cover themselves if any future incidents occur, and questions are asked. Please remember that this is a business for these people, and the Fake $190 request may have been their target (many people do pay it) ... $190 is a lot to many Indian people so often that is their aim.
 
 Phone Scamming.

Cybercriminals don't just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft. They might offer to help solve your computer problems or sell you a software license...Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes...Do not trust unsolicited calls. Do not provide any personal information.

 
Avoid tech support phone scams: What you need to knowDon’t fall for phony phone tech supportAvoid s... Read more

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 check out the transcript...
 
Please be educated that the corruptions are programmed in such a way that their activities are not identified so it might seem like there is no issues ,but they constanly multiply and might crash
the system without any warnings
 
this was in response to I can format and reinstall for free.
any idea how they can get away with this

Answer:fake microsoft support?

This has become very very common unfortunately. I received one of those a while back. I like to screw with them and give them a clean VM to connect to and watch how they try state I am infected.

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I have a Thinkpad T450s and it is just over a year old. It still has 3 more years of warranty. Edit: Warranty type: TPJ (This product has a four year limited warranty which includes a warranty upgrade. This product is entitled to parts and labor and is entitled to Depot service).Recently the lenovo solution center gave an critical error for the HDD (Read test failure) and I submitted an online request reporting it. Without even sending me an email or contacting me, they sent me a new part and gave me zero information about it. Apparently every other person can replace a HDD now!  I have created 3 more cases calling their tech support to send the laptop for a depo repair. Everytime the request is rejected 'at the vendor' according to the customer care. Neither the customer care people or tech support can tell me why. Every time they create a new case, tell me I will receive a depo bag nect day, and I dont receive anything, have to call depo customer care and on hold for minimum 40 minutes, only to hear that the case has been rejected they dont know why.One tech support told me now I have to send the new part back before creating a new case, otherwise it will be rejected again. but he does not know how I can send the new part back. The return label sent to me was for the faulty HDD.Can anyone help? What is the point of paying for warranty if I receive this type of service? 

Answer:HORRIBLE tech support and warranty support

You do not state which type of warranty you currently have, there are a few which will affect how TS will or can respond. I hope you get this resolved to your satisfaction...





T61, 6465, Vista

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What is wrong with MS Tech Support, they say they dont support One Drive. I cannot connect to One Drive with any of my Windows phones, iPhone, or Android cell. I called tech support and they told me they are not trained to support One Drive for cell phones. I have spent lots of money on my equipment to be told they do not support it.

Answer:What is wrong with MS Tech Support, they say they don't support One Drive?

Did you go here?https://onedrive.live.com/about/en-us/support/

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Dial now 1-800-723-4210. We are certified technician from microsoft you can call us for any query related to microsoft product. 1-800-723-4210We are here to help you Call us for outlook and Hotmail support Microsoft Outlook 365 Customer Service Phone Number 1 800 723 4210 United States Super Support 1800.723.4210 Microsoft Outlook 365 Customer Service Phone Number 1 800-723-4210 United States Microsoft tech support phone number Microsoft office tech support phone number1-800-723-4210 windows tech support phone number Microsoft tech support phone number usa Microsoft windows tech support phone number tech support phone number1-800-723-4210 Microsoft office 365 tech support phone number1-800-723-4210 Microsoft tech support phone number for windows 8 Microsoft windows 7 tech support phone number Microsoft 365 tech support phone number1-800-723-4210 Microsoft word tech support phone number Microsoft office tech support phone numbers contact Microsoft tech support phone number1-800-723-4210 Microsoft tech support phone numbers 1-800-723-4210Microsoft tech support number Microsoft windows 8 tech support phone number Microsoft phone number tech support phone number for Microsoft tech support windows tech support number windows vista /7/8 tech support phone number1-800-723-4210 acer tech support phone number skype tech support phone number office 365 tech support phone number tech support number1-800-723-4210 tech support Microsoft phone number office 365 tech support phone number ... Read more

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I got a pop up that was loud and wouldn't let me close it saying, "your computer has been infected call Microsoft" and I did because I turned it off and it was still yelling st me when I turned it back on. I gave the tech remote access and he said I had a tiny something trojan virus. Well I didn't fall for paying, got off the phone, held power button down and turned computer off. Am able to use it fine now with no more warning but am I safe after giving the remote access? I was on the phone for about 30 mins while he was going around to different areas in my computer telling me what all of the "problems" were.

Answer:Gave remote access to a "Microsoft tech support" am I safe?

It wasn't Microsoft, it was a scam.   I suggest you have a look here and create a new post asking for assistance to ensure your computer has not been compromised .

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Windows Tech Support Phone Number 1-800-723-4210 USA and Canada
Microsoft Windows 10/8 Technical Support Phone [email protected] For windows vista /7/8/10 The technical support @18007234210 easytoreachMicrosoftWindows For windows vista /7/8/10 [email protected] Microsoft Windows Technical Support Phone Number Microsoft Windows vista /7/8/10 Technical Support Phone [email protected] Microsoft Windows vista /7/8/10 Technical Support Phone Number The technical support @18007234210 is easy to reach The technical support @18007234210 is easy to reach Microsoft Windows vista /7/8/10 Technical Support Phone Number Microsoft Windows vista /7/8/10 Technical Support Phone Number @18007234210 Microsoft Windows Technical Support Phone Number Microsoft Windows vista /7/8/10 Technical Support Phone Number Microsoft Windows Technical Support Phone Number @18007234210 Microsoft Windows Technical Support Phone [email protected] Microsoft Windows vista /7/8/10 Technical Support Phone Number @18007234210 Microsoft Windows vista /7/8/10 Technical Support Phone Number Microsoft Windows Technical Support Phone Number Microsoft Windows10/8 Technical Support Phone [email protected] Microsoft Windows Technical Support Phone Number Microsoft Windows Technical Support Phone [email protected] Microsoft Windows Technical Support Phone Number Microsoft Windows Technical Support Phone Number Microsoft Windows 10/8 Technical Support Phone [email protected] Microsoft Windows... Read more

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I got a pop up that was loud and wouldn't let me close it saying, "your computer has been infected call Microsoft" and I did because I turned it off and it was still yelling st me when I turned it back on. I gave the tech remote access and he said I had a tiny something trojan virus. Well I didn't fall for paying, got off the phone, held power button down and turned computer off. Am able to use it fine now with no more warning but am I safe after giving the remote access? I was on the phone for about 30 mins while he was going around to different areas in my computer telling me what all of the "problems" were.

Answer:Gave remote access to a "Microsoft tech support" am I safe?

It wasn't Microsoft, it was a scam.   I suggest you have a look here and create a new post asking for assistance to ensure your computer has not been compromised .

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i was out earlier today filming for a college program when my mum rang me and told me she fell for the ever so obvious webpage "YOU HAVE A VIRUS OH NO CALL THIS NUMBER RIGHT NOW" scam, and whilst she didn't pay anything and threatened to call our provider, which made the guy hang up (apparently) i just want to know what i should be looking for on my mum's laptop, and our network that could still be a threat to us. i don't know what software he managed to get her to install but i'm going to take a look once she's awake. any and all advice is appreciated!
Cheers.

Answer:Mum almost scammed by fake Microsoft support.

Do a system restore if possible,
Scan for malware and virus / rootkits.
Did she give him access then worth changing your passwords especially the bank and any shopping sites.

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Hello Everyone!

I have came across something that has been getting on my nerves the past month. I work at a small IT store and we have been getting a lot of calls about this pop-up. What it does is it pops up a block saying computer is infected and you have to call this random number to get it fixed. The number is never the same. I have found there are a lot of junk programs that are installed. For example, Optimzer Pro, Cross Browse, PC Tuner to name a few. I have also noticed that most of the computers DNS servers get set static. Current computer i am working on is set to 81.218.119.5 and 82.163.142.130.

I have done some research and find that every DNS i see goes to Israel. I have been removing the infection by running multiple tools. Malwarebytes, Hitman Pro, Adwcleaner, Superantispyware and resetting all the Browsers, but it has been coming back on occasion. I also have been uninstalling the LAN and reinstalling with a newer driver because seeing a DNS get set static by a bug is something i have never seen before.

Wondering if you guys have any suggestions. It has happened on windows 7 and windows 8 computers.

Thanks

Answer:Fake Certified Microsoft Support Phone Number Pop-up

Similar ransomware has been around a while. Maybe there is new onslaught of it at the moment.

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Celeron(R) CPU B800 @ 1.50GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 2
RAM: 1899 Mb
Graphics Card: Intel(R) HD Graphics Family, 821 Mb
Hard Drives: C: Total - 223012 MB, Free - 175898 MB;
Motherboard: Acer, HMA51_HR
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled.
 

Answer:Microsoft Office 2010 starter\Tech Support Guy System Info Utility version 1.0.0.2

The last I heard the Office Starter version was a OEM install only.
Where did you get your copy to install?
 

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hello to everyone!!

im working as a tech support agent for one of the biggest ISP in the US.. its a good paying job and also very challenging.. i use to troubleshoot internet connection issues for residential accounts (1 pc only) and for all other issues that i get, i browse for similar issues on the forums of this site.. well, most of them came pretty handy (esp for the security forums).. now, i got transferred to the networking department and im in a total loss!! i can do simple troubleshooting and install assists for new networking users but i really need help in issues like:
1. remote access/ port forwarding
2. invalid IP addresses on the wireless devices
3. file and printer sharing
i was browsing through all the topics but i cant find any.. if there is someone out there who can help me with this issue and give me some pointers on how i am going to do this in an easier way.. i would really appreciate any assistance..

thanks in advance!!
foxxy
 

Answer:tech support in need of extra support

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Microsoft Windows Technical Support Phone Number 1-800-723-4210
Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Dial now 1-800-723-4210. We are certified technician from microsoft you can call us for any query related to microsoft product. 1-800-723-4210We are here to help you Call us for outlook and Hotmail support Microsoft Outlook 365 Customer Service Phone Number 1 800 723 4210 United States Super Support 1800.723.4210 Microsoft Outlook 365 Customer Service Phone Number 1 800-723-4210 United States Microsoft tech support phone number Microsoft office tech support phone number1-800-723-4210 windows tech support phone number Microsoft tech support phone number usa Microsoft windows tech support phone number Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical... Read more

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on the off chance that you are going up against any issue in utilizing Microsoft Office Program then you can straightforwardly dial the Microsoft Office Support Number as the help is only a summon. Our specific top specialist will quickly resolve any sort of issue opposed by you. To know more information, visit the website http://microsoft-help-me.com.

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The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. This information helps diagnose problems in the software quicker and provide solutions. Download.

Answer:Use Microsoft Product Support Reports Tools for troubleshooting and support

Thanks for the link,,Very useful..

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I have an HP Pavilion Laptop, Windows 7-64bit.
My WMP11 does the following:
1. It clones music titles...even in front of my eyes.
2. Music files disappear.
3. Titles are now assuming wrong names even though content remains.
4. My music files come from my Music Library. Those have not changed or cloned..

5. I deleted WMP11 and re-installed...but all the above errors returned.
6. My Library files are skewed. Music is mixed with Video and with Documents and all around. Why? I dunno.
7. My music library is around 25GB; but it changes with the losses mentioned in #2 above.
8. I tried RealPlayer but their format leaves a lot to be desired by me. Also, it keeps requiring Flashplayer and no matter how many time I download it, it asks for it again.
9. I am 80 years old, not very computer savvy and I'm blessed with Parkinsons. Music is my hobby.
10. HELP.....PLEASE!
 

Answer:Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7

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Hi,
I have just deleted @BIOS because I just read where it has no known benefit, I did this because my system is running is slow .

In Facebook the settings have altered so I cannot access the title part of frames to click on or the bottom of friends list to see the content,

Also the pages in general have this stupid advertising called Discovery that keeps coming up across the bottom of page

Also there is advertising that keeps coming up over the images of items for sale, this is adverting similar items
Can you please advise how best to get rid of this unwanted advertising and correct other issues please.
Thank you
 

Answer:Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7

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Relevance 81.18%

Hi,

Sorry in advance if this is in the wrong group. I could finger out where else to post my question.

I have been asked at work to talk to an IT support company to look after out IT.

We have a mix of WinXP and Win7 PCs and Laptops, a Server 2003 and a few network printers.

Before I start call people, what 5 questions do you think I shoud ask them, to make sure they are capable of doing the job?

Thanks for you're help.

Answer:IT Support Company - What do I need to ask

I'd ask them if they are primarily phone support or do they also offer on-site support.

Are they available 24/7, if not how much per hour is a late night call out charge.

Does the cost of hiring the company include scheduled maintenance (some companies do, some don't)

What are their backup policies, this is an important one. (Do they keep the backups off site and secured)

What security policies would they wish to implement should they get the contract.

How long is the contract.

Whom else do they work for. Do some digging on them as there are a few not-so-good ones out there.

That's a few questions, but if it were my company, I'd really grill them as IT Support is crucial to most companies.

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I have installed an Prescott 3.2Ghz 478 pin CPU on my Giga-byte 8S661FXMP-RZ motherboard.

The CPU temp is 55C at idle and gets upto 65C when under load. I'm using the Stock HSF.

I went to the Intel site (http://www.Intel.com) to try and find what the threshold temp of this or anyother Prescott is supposed to be. After filling out the request form, i recieved an automated e-mail with a number of search results from thier database. But when i click on any of the links I get this " connection refused to server.iad.liveperson.net" So on the bottom of the e-mail there's a link that says"Escalate So i click that and get the same error message.

So i send an e-mail to "support.intel.com" to explain what i want to know. and get an e-mail back saying to go to their Web Page and send a request from there. Just going round in circles.

So if anyone can answer my query to Intel ( about the temps ) i'd be grateful.

cheers
linuts

Prescott 3.2ghz skt 478
giga-byte 8S661FXMP-RZ
1Gb ddr400
2x120Gb hdd
128Mb agp video
Sony dru 700A dvd
Liteon dvd reader
WinXP pro
 

Answer:Intel's so called support

12 more replies
Relevance 79.54%




Kindle Support Phone Number
{<{1-888-811-4532}>}


Amazon Kindle Customer Service
{<{1-888-811-4532}>}


kindle helpline
{<{1-888-811-4532}>}


Kindle Customer Service Number
{<{1-888-811-4532}>}


kindle fire tech support
{<{1-888-811-4532}>}


amazon kindle help
{<{1-888-811-4532}>}


kindle fire customer service
{<{1-888-811-4532}>}


kindle customer support
{<{1-888-811-4532}>}


Kindle Help Phone Number
{<{1-888-811-4532}>}


kindle help
{<{1-888-811-4532}>}


Kindle Customer Service Phone Number
{<{1-888-811-4532}>}


kindle tech support
{<{1-888-811-4532}>}


kindle fire helpline
{<{1-888-811-4532}>}


kindle support number
{<{1-888-811-4532}>}


kindle technical support
{<{1-888-811-4532}>}


kindle contact number
{<{1-888-811-4532}>}


Kindle Tech Support Number
{<{1-888-811-4532}>}


kindle fire support number
{<{1-888-811-4532}>}


Kindle Customer Support Number
{<{1-888-811-4532}>}


Amazon Kindle Customer Service Phone Number
{<{1-888-811-4532}>}

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I need someone to offer phone support for a web hosting company. I will provide the knowledge base and more specifics for the selected individual(s). You simply need to take support, customer service and sales calls and provide an effective answer for the customer. Thanks.
 

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Question: Tech Support

What do I use to remove mall where from my Windows 8 PC. ?
 

Answer:Tech Support

would you read the following
http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html
and post the logs required

I will then move to the virus / malware forum for assistance from a virus/malware expert
Note it can take up to 48 hours to get a reply as they are very busy in that forum and only authorised members are allowed to reply
 

1 more replies
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Question: Tech support !

I was giving my deceased grandfather's computer and it's has a password on it how do I get past it ?
 

Answer:Tech support !

Unfortunately we will not assist with that issue
One of the site rules is
Please do not ask for assistance with (or ways to bypass) a forgotten or unknown password, personal identification number (PIN) or any other type of access code that may be required on a computer, mobile device or web site. As there is no way to verify the actual situation or intent, no assistance will be provided and any such threads will be closed.Click to expand...

Please do understand that we are not doubting what YOU say, simply that we have no way of verifying that your explanation is the truth.
If for instance your computer was stolen or accessed without your permission and we enabled the person responsible to gain access to your computer, you would not be very pleased.

Sorry we cannot help
Our only suggestion is a clean install of Windows using the product key on the case of the computer if there is one.
 

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I've searched all over the internet, but can't seem to find DFI's number for technical support. Site's like newegg insist they have one, but don't list it. Does anyone know or can find it? Thanks

Answer:DFI tech support #?

You couldn't find it using Google, this was the first listing:

http://i12.photobucket.com/albums/a2...9/dfiphone.jpg
(Posted as a link due to large resolution size)

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For greyknight17:

The greyknight quests in troubled lands
Where truth is hid in shifting sands;
Elusive demons there do dwell
Of deadly might and visage fell,
Wresting power from local lords
With blue screen shields and pop up swords,
They lay waste to all they see,
Leaving nothing as it used to be;
But with bright sword and favored lance,
Our champion makes the devils dance
To a tune they hear and can’t resist,
Something like: “Stop and desist”,
And in the end, their fate is writ
With mighty scans and combo script
And so with bow and courtly praise
A toast to you, greyknight, I raise:
“Thank you sir for work well done,
Evil slain and battle won;
The blue screen of death is banished here,
And we’re computing now without fear.”



I didn't get to drag a notepad file on top of Combofix like so many others.

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ThinkVantage suggested some system updates. I ran them and now my laptop is almost useless. I called Lenovo at (800) 426-7378 but, because I am out of warranty, they won't help me even if I pay. Please, does anyone have advice?

Answer:How does one get tech support?

can you be more descriptive regarding the problems you are facing?i.e. what did you install and what problems are you experiencing?

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I bought a new PSU, that came in the mail today. Once I started up the computer I discovered that my USB ports don't work. Last Friday when my video card died, my 4 year old broke the two front USB ports. The computer's manufacturer surmises this shorted out the back ports and now wants to replace the motherboard and case. Both are under warranty, thank goodness.

So now my conundrum, I didn't buy the new PSU from the manufacturer, but it is the same brand as my old one. Do I just send the box back with the new one (which lets them organize the cables ten times better than I can) or do I put the old one back in? Or do I send both? There is nothing wrong with the old PSU, it's just not powerful enough for my new graphics card, which is NOT leaving my possession!

I'm sure I'm over thinking this, I just don't want to be screwed over.

Thank you for any help or advice.
 

Answer:Does Tech Support Need both Old and New PSU?

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How many pins are there on a standard SCSI-2 connector?

------------------
TeChYgIrLl
 

Answer:PC Tech Support Help

50
 

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Question: Tech Support

I am looking to buy a New PC for my parents, as I've had bad experiences in the past with terrible helplines, I want to check out reviews for some of these helplines before buying . Does anyone know where i can find this info?

Answer:Tech Support

You will not find any helpline reviews that are conclusive or objective. I have used Evesham and Dell helplines in the past and these were excellent but others might disagree. This forum is a better helpline IMHO.G

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Hi
Here is the problem I can't even get to this forum on my main computer to get help. I was gone out of town on a fishing trip and let some people stay at my house now my main computer is screwed up. web pages keep redirecting and any web page that i try to go to like this one just comes up web page not found or it redirects you. one of the idiots that stayed removed avg and installed avira which i know is good but it wont pick up anything wrong i would like some help but like i said i can't get to this forum to get help any ideas????

skid

Answer:can't even get to tech support

Please follow the instructs from this webpage (sticky):

http://www.techsupportforum.com/secu...oval-help.html

You shall have a proper set of logs for us after that. Someone shall be along shortly

* Kindly note that threads without the proper logs shall likely be ignored.

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Question: Tech Support

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) XP 2600+, x86 Family 6 Model 8 Stepping 1
Processor Count: 1
RAM: 767 Mb
Graphics Card: NVIDIA GeForce FX 5500, 256 Mb
Hard Drives: C: Total - 109915 MB, Free - 42983 MB; D: Total - 4538 MB, Free - 690 MB;
Motherboard: ASUSTeK Computer INC., A7N8X-LA, Rev 1.xx, X312345678
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated: Yes, On-Demand Scanner: Enabled
 

Answer:Tech Support

thank you. I understand!
 

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I have some type of virus on my computer. I keep getting pop up and unwanted icons on my desk top. I try to clear them out but everytime I go back on the internet they come back. Please give me some advise.
 

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I use Firefox and Safari and when I'm on Myspace,some pages wont load all the way,right after,I get a error message and I opens another page and says Download Adobe9. I tried to download it but I can't find the download or install it
 

Answer:Tech Support,please!

two steps
for windows ask about mac or linux

1. make sure you have the newest version of firefox and or Safari

2. http://www.adobe.com/products/acrobat/readstep2.html and download

3 make sure to check the right plugin checkboxes when in stalling
 

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I wanted to make this my special post, as its my 1000, and encourage all members to use their System Restore more, I keep a system restore icon on
my desktop and make a restore point everyday, I know the computer is suppose to do it, but it makes me feel better, evertime I make drastic changes or questionable downloads I make a restore point, I simply type call it rp it only takes less than 10 seconds, if everyone did this we really could cut down on our
Tech Support. Have a good day.
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx
 

Answer:How to cut down on Tech Support

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So, like most people should, I use an ad blocker. Also, like most people should, sites that you enjoy or visit a lot, you should contribute to them. This can be easily done by turning off your ad blocker for that one particular site. I did that for Tech Support Guy and the ads were still blocked.

I'm using Firefox and I started disabling some of the privacy features that I use. I disabled Tracking Protection and the ads appeared. Great.. or so I thought. There isn't anyway to disable tracking protection on a particular site. Technically, you can, but it's session based. After I close FF and start it back up, it doesn't keep my individual preference for TSG.

I wasn't sure if FF by default enabled Tracking Protection or not. I mean, if it is enabled by default, then EVERY guest user that visits TSG on FF is not seeing ads, meaning TSG is missing out on a lot of profits.

So on another computer, I completely removed FF and downloaded a fresh, uncustomized copy. Tracking Protection is enabled by default, but oddly, I now saw ads on TSG. Back to the drawing board.

I started customizing this fresh install of FF and after enabling Never Remember History, I no longer had ads. So it appears that this isn't one feature of FF blocking ads on TSG, but 2. If I disable one of the features (doesn't matter which), ads appear. It's only when BOTH features are enabled that ads disappear.

So my question is how can I allow only ads on TSG without havin... Read more

Answer:Ads on Tech Support Guy

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Question: PNY tech support

I have a pny fx5200 graphics card just over a year old and teh fans giving up. Now i know it would prob be better to jsut get a proper fan but as its still under warentee...the problem i have is PNY tech support... or the lack of it! i cant find a way to contact them and get a response! i used teh websites form and also tried to call their tech support number ( which is in france btw and answering machine told me that after i rung!)Still not got a reply... so anyone got any numbers for uk tech support or any other way i can get this solved?At the mo the card is being run with wd40 being squirted in every couple of days

Answer:PNY tech support

PNY Technologies United KingdomWentworth House23 The CausewayStainesMiddlesexTW18 3AQTel : +44 (0)1 784 225 703Fax: +44 (0)1 784 225 701Email: [email protected]

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Question: Tech-Support.

Thought this was funny, lol.

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i trust you all will know what to do with this. i'm short of new to this so directions would greatly help.

Logfile of HijackThis v1.97.7
Scan saved at 9:50:57 AM, on 6/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\CasinoOnline\CsRemnd.exe
C:\WINDOWS\system32\winproc32.exe
C:\WINDOWS\system32\kx509_kfwk5.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Reference\Bookshelf 98\qshelf98.exe
C:\WINDOWS\system32\krbcc32s.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Documents and Settings\Slik\My Documents\HijackThis.exe
C:\WINDOWS\System32\taskmgr.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R1 - HKCU\Software... Read more

Answer:Tech Support - HELP!

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Question: Tech Support Guy

To: Tech Support Guy Staff & All Other Dignitaries

I just wanna say that I LOVE Tech Support Guy. My first encounter was a few months ago, when I woke up one morning and found that my homepage had been hijacked by Searchv. I couldn't get rid of it. So I googled until I got to Tech Support Guy, and found that somebody else had the same problem. I followed the instructions and was rid of searchv. Via HijackThis. Jeez, I like that name.....HijackThis. And then came Ad-aware, and Spybot, and a whole new world was opened up to me. To top it off, it's all free. Not quite. I'm sending you guys a donation. You earned it.

pjblevin
 

Answer:Tech Support Guy

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Hello everyone. I applied for a tech support job with my local ISP. I have no schooling, just computer knowledge as a hobby for 10 years. I troubleshoot all my friends and family's computers pretty well. What kind of short term schooling could help me land a tech support job? I feel I have the knowledge but could use a basic course to put on my resume. Any other advice on computer jobs that are a good start to a new career? Thank you.
 

Answer:ISP Tech Support Job

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Question: tech support

my mcafee says i have 2PWS-LegMir(trojans)that cannot be removed why is that.and how do i remove them?

Answer:tech support

Have you tried to remove them manually?

2 more replies
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Question: HP tech support

Has anyone got a phone number for HP tech business support, for wide screen monitors
I've called 0134436000 and get no answer

Answer:HP tech support

Try 0800 635 0209.
Or HP.

5 more replies
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Does anyone happen to know an AMERICAN technical support hot line for Hewlett Packard?
 

Answer:u.s. tech support for hp

Are you experiencing some difficulty communicating with them? Try the advice given here: http://gethuman.com/english.html
 

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Relevance 78.72%

Am having problems with a mercury router, yet when trying to get in contact with the company, I am thrown all about the world, and still no help. Not even a reply to my emails! Does anyone have any ideas what I should do next?

Answer:Does anyone know how to get tech support?

sorry, will re-post in consumerwatch

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Question: TECH SUPPORT

My computer has become very slow in loading programs such as Firefox. Once it is loaded it doesn't work smoothly as before. Not Responding message appears and everything stops working for a while. Scrolling also doesn't always work. Sometimes the arrow changes to the hourglass and stops working. After a while it changes back to the arrow again and so it continues.

Quite regularly I get the "script not working" message window in the middle of the screen with "continue" or "cancel" options. Sometimes it is the Shockwave plugin and at other times it is Google or other script. And often the end program command doesn't work. For the last few days, script error message for Internet Explorer comes on at powering up.

I have been thinking of reloading Windows but with no more Microsoft support for XP I don't know how I am going to get the updates.

I know the laptop is very old(2001) but I really use it mainly to check emails. Any help in resolving the above issues would be highly appreciated.

Thank you.

Sincerely,
shafiahmed

Answer:TECH SUPPORT

First off, All updates are available for Windows XP and will continue to be available till the end of time. There will just not be any NEW updates for XP. I just installed XP on an old computer 2 days ago and ran all of 142 Windows Updates.
As for your current installation, try running a Clean Boot. If this works then add one startup item at a time, restarting each time till the computer becomes unresponsive, then you know what the problematic program is.
Also, go to Start/Run and type chkdsk C: /R and press enter, in the command prompt type a Y for Yes and reboot the computer. Check Disk will go thorough 5 stages and takes some time. It will check your HDD for integirty.

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:confused Hey guys, I was trying to fix a PC and I'm stumped. After running Spybot and AdAware and Windows Defender, and HijackThis!, I still get random stuff pop up on my HijackThis! log every other scan. This is a workstation, so it's gonna have some stuff in there...but I'm sure you'll notice which they are.

I'm posting my log file here and if anyone can let me know what I've got to do to clean this pc, I'd appreciate it.

Thanks in Advanced.

-Alex
 

Answer:a little tech support, please...

Welcome to Major Geeks!

Run HJT and choose to do a system scan only....and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:




O2 - BHO: (no name) - {00110011-4b0b-44d5-9718-90c88817369b} - (no file)
O2 - BHO: (no name) - {086ae192-23a6-48d6-96ec-715f53797e85} - (no file)
O2 - BHO: (no name) - {150fa160-130d-451f-b863-b655061432ba} - (no file)
O2 - BHO: (no name) - {17da0c9e-4a27-4ac5-bb75-5d24b8cdb972} - (no file)
O2 - BHO: (no name) - {1f48aa48-c53a-4e21-85e7-ac7cc6b5ffb1} - (no file)
O2 - BHO: (no name) - {1f48aa48-c53a-4e21-85e7-ac7cc6b5ffb2} - (no file)
O2 - BHO: (no name) - {2d38a51a-23c9-48a1-a33c-48675aa2b494} - (no file)
O2 - BHO: (no name) - {2e9caff6-30c7-4208-8807-e79d4ec6f806} - (no file)
O2 - BHO: (no name) - {467faeb2-5f5b-4c81-bae0-2a4752ca7f4e} - (no file)
O2 - BHO: (no name) - {5321e378-ffad-4999-8c62-03ca8155f0b3} - (no file)
O2 - BHO: (no name) - {587dbf2d-9145-4c9e-92c2-1f953da73773} - (no file)
O2 - BHO: (no name) - {6cc1c91a-ae8b-4373-a5b4-28ba1851e39a} - (no file)
O2 - BHO: (no name) - {79369d5c-2903-4b7a-ade2-d5e0dee14d24} - (no file)
O2 - BHO: (no name) - {799a370d-5993-4887-9df7-0a4756a77d00} - (no file)
O2 - BHO: (no name) - {98dbbf16-ca43-4c33-be80-99e6694468a4} - (no file)
O2 - BHO: (no name) - {a55581dc-2cdb-4089-8878-71a080b22342} - (no file)
O2 - BHO: (no name) - {b847676d-72... Read more

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Question: Tech Support Guy!!

I know I know… Wrong posting BUT!

This is a scream! If you are in tech support I bet you had a day like this. Or you’re having one right now! I know that I did some years back.

A Day In The Life Of A Tech Support Guy Click Sales Guy vs. Web Dude
I know a Mod is going to move this but before you do, watch it then move it!
 

Answer:Tech Support Guy!!

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I have been getting screens, such as the one attached on several occasions. When I call tech support we have to go through all the tests and nothing shows. The tech has me do a few things and he even takes control of the computer and does some things. Of course, immediately thereafter everything seems to be working fine but eventually I get this screen.  This morning, 08/10/17 the computer gave me the screen I have attached, I sent the technician the picture of the screen and he sends me this response
"Thank you for contacting Dell Technical Support. We appreciate the opportunity to work with you to help ensure you continue to enjoy the use of your Dell system. ?? Please contact Dell Technical Support any time at 1800-624-9896 for quick resolution Service Request Number 951652777
 
Please contact Dell Technical Support any time at 1800-624-9896
please have your service tag or express service code ready. You could also resolve your issues by logging onto our support site www.support.dell.com for basic troubleshooting assistance and information related to order status, driver downloads and queries regarding your Dell system. Please allow our representative to contact you within 48 to 72 hours. Your satisfaction is very important to us. Thank you for choosing Dell."
I think my hard drive or worse, my computer is failing.  I have warranty until 01/19.  What can I do? If I keep calling nothing seems to get fixed.

Answer:No help from tech support

Remove your service request number because it may allow a scammer to access your personal info.
Always include exact PC model and version of Windows in your posts.
It's possible (1) the hard drive failed, (2)  BIOS is mis-configured, or (3) the boot sequence is incorrect.
For starters, you can power off and unplug the PC. Press/hold power button for ~15 sec. Open the case and find the cable that goes from the SATA0 connector on the motherboard (possibly a blue motherboard connector) to the hard drive. Carefully reseat the cable at both ends. Then check the power cable connection from the power supply to that same hard drive. Close up and see if it boots now.
And obviously, if it's under warranty you have to get tech support to assist. You can call them again if they haven't responded. Give whoever answers your Request number and your Service Tag. They should be able to help you.

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Question: Tech support

I have a LG X120 notebook with windows XP, will it be able to be viewed threw an HAIER LCD Television.
 

Answer:Tech support

Hi Debbie, and welcome to TSG.

If this is your computer (http://www.lg.com/hk_en/notebooks/lg-X120-L), it has a VGA video output connector.

Your TV would need to have a VGA, DVI-A, or DVI-I video input jack. The TV would also need to support at least one of the video resolutions and refresh rates that the computer can feed to the VGA connector.
 

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Relevance 78.31%

Looking for some suggestions and (more importantly) experiences to share about the wide variety of support ticket systems in place. We're currently using TFS for some things, but I'm not convinced that it will fit well with the needs of the company outside of code/build tracking.
About my company
- About 150 users, with only 20% doing IT work. That includes network/systems admins, developers, PM's, etc.
- The majority of the staff are involved with sales, but are the front line support for our customer base. So non-technical people would need to enter tickets into the system as they receive support requests from customers.
- Most existing applications are utilizing TFS for source control.
- Primarily MS technologies, but some Mac users as well.
General requirements
- SQL Server back-end for database. We're mostly 2005, and rolling out and upgrading to 2008 as we go.
- Active Directory user authentication. Role assignments and capabilities may be managed within the ticket system, but the initial logon must use AD.
- Web interface is strongly preferred.
- Ideally, any solutions proposed should allow Mac users to interact with the ticket system within reason (ie: I don't want my recommendation to be installing Parallels along with some apps just for Mac people to enter/update tickets).
- Built in reporting features on user/task assignments, tickets by timeframe, ticket counts for the various categorization options within the system (new, pendi... Read more

Answer:Company/Enterprise Support Ticket System

I have used a few ticket systems:

Heat (Now has iHeat web based)
CA Unicenter (Biggest piece of S*it i ever saw
ConnectWise PSA (Currently a PSA administrator)

Out of all of them, if you want just a ticketing system, heat would get my vote. However I am really fond of ConnecWise as it does a whole lot more, marketing, billing, ticketing but does not have AD integration currently. It does use SQL backend

Stay far away from Unicenter, or anything from CA for that matter
 

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Our brand new computer was compromised yesterday, since then, a new app appeared called "online Support".  We checked with Microsoft and it is not supposed to be there. Waited 3 hours on hold for them to transfer us for assistance and had to hang up. When we tried to uninstall the program it just comes right back with another number.  Ex. online support(2), online support(3), online support (4). just keeps returning each time! When we click on the APP it displays a message that reads (problem with shortcut, lmi_rescue.exe) then asks if you want to delete the shortcut, and you click yes, it increases the number. Can anyone help to get rid of this?

Answer:How do I uninstall new APP called Online Support after being compromised

Do you have a screenshot of what you are seeing? Can you submit a file of the online support file to http://www.bleepingcomputer.com/submit-malware.php?channel=3

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I've tried Malwarebytes and adwcleaner without luck. This is happening in Chrome.  I'm using Win8.1.  Attached is a copy of the screen I'm getting. 
 
Thanks for any help!

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It's been going on 1 month since my build When I first got them I use to get 4-5 a day now its once every 2 days. I can play Games with out any its just random.

First 1
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960000B8971
BCP3: FFFFF8800875DFD0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Win 32k.sys
C:\Windows\Minidump\022512-19328-01.dmp
C:\Users\Joseph\AppData\Local\Temp\WER-29998-0.sysdata.xml

I think this one was because I had the Front panel connected wrong so I unplug that but and have not got it again I don't think.

Second
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I look up I think it might have to do with my wireless Adapter not 100% but i have a netgear $44 dollar one from walmart.
I'm starting to think its My Ram I'm going be buying some Corsair Ram 8g next few weeks I'm getting to the point were I'm giving up and about to pay for a Tech to just fixed my computer so I can play games with out any problems I cant update my bios because its unstable.

Answer:I need help before i spend 75 on tech support

Please follow the instructions here> http://www.techsupportforum.com/foru...ta-452654.html

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Question: Tech Support Scam

Tried all the steps and still can not remove the tech support scam from MS Edge, any suggestions.
 

Answer:Tech Support Scam

Hello,

They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

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I need to speak to a support tech in the US.  I was told I had this option when I bought my computer.  I am still in warranty, have a 3 year HP Care Pack.  I spent most of a night from 8:30 PM to 2:30AM on the phone with some guy that had me actually attempting to take off the side panel on my computer and move some plugs.  These people were rude, obnoxious and didn't help at all.  Now they want to come out and change my hard drive??????  They wanted me to do it at first but I told them no.  I run my home and business on this computer and i can't afford to be down for 3 days and lose all of the software I've paid for.  I don't have another computer to put the software on.  I need a United States technition.  I had them when I bought the computer directly from HP and used them, they were great and a real pleasure to work with.  They knew what they were talking about!!  Is there any way to get to one of these guys or girls again.  I had this all written down and cannot find the sheet anymore.

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so when i awoke this morning, I found my browsing to be rather limited... ie:

UNABLE TO ACCESS THE VERIZON ONLINE NETWORK

We are unable to verify your User ID and password at this time. Please contact Technical Support at 1-800-567-6789 to resolve this issue. Technical Support is available 24 hours a day, 7 days a week.

Please note that if you are unable to access as a result of a billing issue, Technical Support will transfer your call or direct you to contact the Billing Center during their hours of operation. The Billing Center is open Monday through Friday 7:00 a.m. to 11:00 p.m. and Saturday 8:00 a.m. to 6:00 p.m. (Eastern Time).Click to expand...

so I reset my dsl modem multiple times, reinstalled my linux firewall.... pretty much everything tech support could tell me to do... so after an hour or two of giving up hope of having it start working by itself... i gave up and called tech support... read them the message i was getting and the process began.... after 30 minutes of trying shit they saw I had 3 mac addresses listed in their system and ultimately suggested getting a new NIC... fuck them... so I switched comptuers and send we're trying more... fast forward another 3 hours......

techsupport: what account are you trying to login with?
me: vze42k2b
techsupport: okay, try re-connecting again
me: okay... well I got a public IP this time
techsupport: okay, try opening cnn.com
me: what a fucking site for sore eyes!!!
techsupport: so it worked.!?
me: yah. wh... Read more

Answer:verizon tech support

still verizon>* im a verizon whore. Verizon home phone, cell phone and dsl. Everyone else sucks giant elephant balls.
 

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I'm trying to reset the ink level indicator on my Deskjet F4580 I have used an HP original cartridge but the level indicator does not reset. Trying to contact H.P. tech support via email is useless, telephone is just as bad, what an awful company to deal with, has anyone got a working email link to HP ?regards

Answer:H.P. Printer and tech support

I to have found that HP support to be terrible even though I used the online webform to ask for help.I gave up and sorted eventually the problem myself.Is this any help with reset:click here

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Hello,
My friends' computer(Gateway), came with a DVD Drive and CD-RW Drive. But after a while of use, the CD-Rw "quit" working. Which causes the DVD Drive to quit working also. But we unplugged the CD-RW and the DVD Drive worked fine. If you unplug the CD-RW and replug everything it works for a few minutes, but then the computer freezes and when you restart it's back to neither drive working, until you unconnect the CD-RW, then the DVD Drive works again. We replaced the large(wide) cable, I am not sure of the name of that type of cable.

Could you please inform me of what other possible errors it could be caused by?

Thanks,
Greg

Answer:Tech Support: CD Drives

::I just set the jumpers to the DVD as MASTER and the CDRW as Slave a few days ago, I did not work.

::Both Drives Get Power(Both Lights Are On)

::Also, since the cable works on the top drive, wouldn't it have to be seated on the motherboard correctly?

::Computer Specs
WINDOWS ME(The Buggist OS Alive)
128 MB RAM
Around a 1.8ghz Pentium 4


I came up with something else that could be the culprit, I don't know this cable's name, its small has 4 plugs in it. But if you unplug the one to the CD-RW and leave in the IDE the top one works, but if you have the small one plugged in it doesn't. Could that be a faulty cable?

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