Computer Support Forum

How to solve "digitally signed driver is required"

Question: How to solve "digitally signed driver is required"

Hello everyone.

Recently I kept getting this popup saying *A digitally signed driver is required*

How do I find out what program is using this unsigned driver to remove this popup?

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Preferred Solution: How to solve "digitally signed driver is required"

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: How to solve "digitally signed driver is required"

Any warnings in Device Manager ?

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Hello everyone.

Recently I kept getting this popup saying *A digitally signed driver is required*

How do I find out what program is using this unsigned driver to remove this popup?

Answer:How to solve "digitally signed driver is required"

Any warnings in Device Manager ?

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So I just upgrade to Vista x64 and 4GB of memory (courtesy of OCZ).

However, when installing the x64 version of MagicDisc/MagicISO I get the following error:

Can I get around this?

Answer:Required Digitally Signed Driver?

Uhmmm... yes, you can by pressing F8 at boot time and choosing to ignore the warnings about unsigned drivers, but you have to do it each and every time you boot. There is a way to permanently disable that driver signing requirement but I'm leery to give out the info anymore since it hosed a few people's machines recently.

It wasn't my fault that they chose to continue using shitty old drivers, but they blamed me for the mistake they made anyway.

Vista x64 is a more secure and stable OS than the 32 bit version, and that's one of the primary reasons why: the driver signing requirement. Disabling it or 'getting around it' will more than likely end up causing you issues at some point.

Google can find the specific method to disable the signing requirement permanently, or a search here might find it since it's been posted about 3 times over the past 4 months or so.

Good luck, either way...

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This is more of a bug report rather than a question.

When installing the latest version of Message Analyzer 1.4 (Build 4.0.8110.0) on a clean installation of Windows 10 Pro (Build 14393.222), it shows an error saying 'A Digitally Signed Driver Is Required' Message Analyzer -- WFP Callout Driver.
I'm guessing maybe due to the new driver signing requirements in Windows 10 1607 Anniversary Update...

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Why is everyone saying Vista 64-bit won't install unsigned drivers? I installed the latest beta driver from nvidia and Vista warned that it was unsigned but gave me an option to install anyway.

Am I missing something/misinterpretting this or was this only the case in the Beta/RC verisons of Vista and everyone keeps bringing it up (kind of like requiring UAC for changing backgrounds; people still say Vista does it)?

Answer:Digitally signed drivers required under Vista 64-bit?

Short answer: The effects of FUD.

Long answer: The truth is, it was never stated on any official documents that Vista wouldn't accept unsigned drivers. The real mechanism is how Vista handles such drivers, in that the permission level changes, but that's such a 'behind the scenes' object that some ppl though it cooler to just say, "NOEZ, the sky is falling!".

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Only been here an hour and already on to my second problem, lol.

So my only other problem is one little hardware adapter that has 64bit drivers... but they're not signed.

Is a "Syba" Serial to USB Adapter (SY-USB-S)...

basically I need to use it so that my battey backup can talk with Windows and give reports on power spikes etc... as well as control the shutdown of windows when I'm not around if there's a power outage.

Now, it's not a huge deal as the battery backup will still work of course, but the extra features won't work until Windows can communicate with it. Unfortunatly the backup only as a serial connection (and my motherboad doesn't) so I'm forced to use the "Serial (RS232) to USB" adapter.

So I'm wondering a few things.

1) can I force Vista x64 to use the unsigned driver from the company?

2) can I trick Vista x64 into thinking the driver is signed? (or someone mod the drive to that it is signed by me?)

3) Anyone know of a signed driver from another company that will work with this item? I assume a few companies use the same chip inside the device. All it does is make a bridge from USB to serial so it's a pretty simply device as well.

4) Anyone know of another Serial to USB adapter that has singed drivers that I could purchase to replace the current one?

Thanks again for any advice or help,

Answer:Vista x64 Driver "not signed" question...

Hi TK,

This will allow the unsigned driver to run in Vista. Hope it works for you.

- Allow Unsigned drivers to run


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Hey guys can somebody please help me im trying to install a vodafone 3G modem on my HP Pavilion DV7 laptop but i cant it says driver not digitally signed. Im using windows 7 home premium 64 bit

Answer:driver not digitally signed

Hello Tokelo and welcome to the forums.

Your best bet is try this - Disable Driver Signing in Windows 7

I have not tried it myself but it may help.

Report back with your findings.


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Am trying to install HP Deskjet 630c printer and it keeps telling me this driver is not digitally signed. I just put Windows xp on the computer. What does this mean and can I get help? I am not very computer literate and any help would greatly appreciated. Many thanks Paula.

Answer:driver is not digitally signed

"Not digitally signed" means Microsoft have not tested this driver and verified it to be compatible with Win XP.  This does not mean it will not work, you should click on the "continue anyway" to install your print driver.  If this is a concern you should check the HP web site for newer driver tested by MS.Kim

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Good evening,

I just reinstalled XP on a friends machine that was pooched. It is a Dell DIM4400. Everything is working except for the sound card. It is a built in sound card. When the computer boots up the new hardware wizard comes up asking for a driver for a realtek AC97 Audio device. I have tried everything I can to install the driver but each time I try I get an error that the driver is not digitally signed and it won't install. If I try in safe mode it installs but I get a blue screen upon startup and have to reboot. I do not have the orignial Dell cd but I have tried every driver from the Dell site that should work on this model of computer. I have updated the chip set drivers on the motherboard etc. I just can't get this sound card to work. Any advice??

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G'day. I'm trying to install my old VisionPLus DVB-T card into a Windows 7 O/S box and it won't recognise any of the old drivers. When I try to install the TwinHan Digital tv software, Windows can't/ won't install them.

I've downloaded and tried the latest (DigitalTV 3.4 Build 19-02_20090212) and windows comes up with "Driver not found". I've tried to install in compatability mode but still no good.

When installing the above, it identifies my card as “PCI CX-87A with MCU DVB-S/-C/-T/ATSC card”.

Out of all the available drivers on Twinhan's site, which would be the best for my card?


Answer:Driver not digitally signed so won't install

64bit Windows 7?

Out of all the available drivers on Twinhan's site, which would be the best for my card?
Click to expand...

The one written for Vista would be my choice, probably not one for W7 yet, may never be.

Looks like MS ha removed a way to disable unsigned drivers protection in Vista64, so probably is the same for 7
The issue is known to affect PeerGuardian, TV tuner cards, Gigabit Ethernet adapters, CD/DVD-ROM/RW drives, and many other devices.Click to expand...

Looks like unsigned drivers are a no go for x64 Vista and Windows 7, well there are some workarounds in the article above, sounds like a hassle.
Not sure if this software will work with W7

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I have NVIDIA GeForce 8800 GT with which I have had some driver issues. While checking the Driver details in Device Manager I noticed that some Driver files are not digitally signed. These are: C:\Windows\System32\nvcpl.cplC:\Windows\System32\nvcplui.exeC:\Windows\System32\nvcpluir.dllC:\Windows\System32\nvexpbar.dllCould this be causing problems with my drivers?

Answer:Driver files not digitally signed

It is my view that you should always download drivers form the Manufacturers website. To update your current drivers go hereclick here

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I'm trying to install a program, but I says I can't install an unsigned driver.

Driver: CPU Core Temperature Monitor
Service: Logitech CPU Core Tempurature (not a typo)

I've tried Disable Driver Signature Enforcement in my bios, and DDISABLE_INTEGRITY_CHECKS in cmd.

Neither works.

Answer:Need to bypass digitally signed driver requirement.

Go to Start Menu > Run and type the following command: bcdedit /set nointegritychecks ON
Restart the PC and install the unsigned driver
After installation go to Start Menu > Run and type the following command: bcdedit /set nointegritychecks OFF
Restart your PC

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The last few times I started my computer, the system comes with the warning:

"Windows requires a digitally signed driver
Driver: Broadcom NetDetect Driver
Service: BASFND
Publisher: Broadcom Corporation
Location: C:\Program Files\Bra...\BASFND.sys"

Windows suggests to uninstall the program or device that uses this driver and check the publishers support site to get a digitally signed driver.

The problem is that I have no idea of which program or hardware is using this driver. All the drivers I have installed in my computer are from the computer manufacturer.
I have also been at Broadcoms homepage and there is plenty of things to download there. But I dont want to ruin anything.

Suggestions on what to do?

System: Windows Vista 64

Answer:Windows requires a digitally signed driver

Broadcom is your onboard ethernet, I don't see why it would suddenly complain unless there was an update.:confused You can disable driver signing but it only cures the symptom and not the cause.

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I recently purchased a new pc that came with win vista 64 bit premium home installed. I am now reloading all my old programs and I keep getting ?windows requires a digitally signed driver" error message. I also can't seem to play my old movie files, all of which played fine when I had Win XP. Apparently Vista does not want me to make my own decisions, so I am wondering how I might go about disabling all this extra secure vista crap. Can I go into Control panel and disable the BitLocker Drive Encryption? Or do I need uninstall 64bit and install the Vista 32 bit? Would that be a smooth transition? Would all my stuff work again if I had the less securitized 32bit Vista? Thanks for any help you may provide.

Answer:windows requires digitally signed driver

Welcome to the Vista forums

1) You don't want to disable UAC (User Account Control) as it does a lot to protect your computer from various malware. If you really feel the urge to turn it off, then you can in control panel in the User Account section. Once turned off, you'll get the red shield in the bottom right saying it's disabled. Disable security warnings by opening security centre and going to "change how security centre warns me" or something and choose the "no warnings" option.

2) Just download the Vista codec pack (just Google it and you should find it) and DivX and you should have no problems watching videos.

3) You can install unsigned drivers on Vista 64 bit, do this by running an elevated command prompt (right click on command prompt in Start menu and click "run as administrator".

Type this and press enter bcdedit /set loadoptions DDISABLE_INTEGRITY_CHECKS

When you reboot, you should be able to install unsigned drivers.
Also, I looked on the HP website for your computer, and it has 6GB RAM, so going to Vista 32bit would only allow you to use about 3.5GB RAM. I also saw it only has an Nvidia 6150e onboard graphic card. Are you using this? As if you upgraded this to a graphic card, you'd notice better performance on Vista as well.

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downloaded samsung magician and installed it. it started up and apparently i need some sort of digitally signed driver now?

"program compatibility assistant"

"samsung magician application resource
samsung india software operations

windows blocked installation of a digitally unsigned driver. uninstall the program that uses the driver, and control releasers website to get a signed version of the driver"

Answer:samsung magician need digitally signed driver

You don't need Magician for the drive to work just fine. You may not get all the advanced features, but the drive will be plenty fast.

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help !!!! i was uninstalling what i thought were unimportant stuff & accidentaly uninstalled my sound manager can anyone tell me where i can find a Windows XP digitally signed Realtek AC?97 driver

Answer:help i need a Windows XP digitally signed Realtek AC’97 driver

Hi mate,
check what make/model is your Motherboard, visit manufacturers web site and download sound driver for that type of Motherboard...

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downloaded samsung magician and installed it. it started up and apparently i need some sort of digitally signed driver now?

"program compatibility assistant"

"samsung magician application resource
samsung india software operations

windows blocked installation of a digitally unsigned driver. uninstall the program that uses the driver, and control releasers website to get a signed version of the driver"

Answer:samsung magician need digitally signed driver

You don't need Magician for the drive to work just fine. You may not get all the advanced features, but the drive will be plenty fast.

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is it necessary to sign driver in win xp 32 sp2.

when i google i got that it is necessary for win vista , win7 and other upper version.

Answer:windows require a digitally signed driver xp 32 sp2

A signed driver is not necessary in Windows. It is an extra security layer, as drivers can become corrupt by malware. If you obtained the driver from a trusted source (like the device manufacturer's website), you can go ahead and tell Windows to install it.

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Hi all,

please can someone help me.....

I am trying to install my Adaptec 1430SA controller card, for use with Win7 64bit, i have been trying for hours !

I have now got as far as windows seeing the right driver for the card, but windows refusing the driver because it is not digitally signed... i have downloaded the correct driver from ensuring it was the driver for use with win7 64 bit...

i dont know what i should do now, ive tried booting from an ms dos diskette and loading the drivers that way, but nothing seems to work....


Answer:HELP! Driver is NOT digitally signed for Adaptec 1430SA

Hi press F8 when windows is starting and you can deactivate it for the time you are on, alas you have to do
it each time you reboot. Have to go will try help later.

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I'm at my wits end. Anyone who can help would be my hero.

Acer 5253 laptop, Win7 Home Premium 64bit SP1, AMD C-50.

Trying to use a USB mouse. I have 3 logitech mice. None work because hidclass.sys and hidusb.sys are not digitally signed. If I f8 and disable driver signing enforcement, all 3 mice work, so I'm pretty certain that's the issue.

Tried "Update Driver" via device manager. Windows determined that I already had the best driver and wouldn't do anything.

Logitech does not furnish drivers for Win7. They rely on the native drivers.

Acer does not furnish mouse drivers. They refer you to the manufacturer of the mouse.

Tried copying the files in question from a 64bit machine that showed them to be digitally signed. Renamed the ones on my machine and pasted the ones from the "good" machine. Resolved nothing.

chkdsk /r found problems and repaired them. Didn't help.

sfc /scannow found problems that it could not resolve. Looked in CBS.log and found no references to either of the sys files in question. No resolution.

System Restore only had one restore point, and it was from 2 days ago. Problem was already noticed by then. I suspect that it's been this way since I purchased the laptop a couple of months ago anyway, but if there had been a restore point back at the very beginning, I'd have tried that.

I don't know much about digital signing of drivers. I've seen in a couple of threads that I might be able to sign the drivers myself, ... Read more

Answer:Windows mouse driver files not digitally signed


Obviously many more problems than just the mouse driver.

You can use earlier drivers (ie from vista, or even XP) if you install them in compatibility mode
[right click the installer>properties>compatibility>chose OS]

The other system problems need a repair install.

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Windows Vista x64 decided to implement a 'security measure' by which all drivers must be 'digitally signed' to be allowed to install and run. I have a program which is compatible with Vista and x64 bit operating systems, however as its drivers are not digitally signed I cannot run it correctly - I recieve the message 'Windows requires a digitally signed driver' and access to the driver is blocked.

Is there a method of bypassing this?

Answer:'Windows requires a digitally signed driver' - How can I bypass this?

When you boot your system hit F8 and you can bypass it there. You will have to do this every boot. There are a couple applications out there that will do this for you but the names escape me right now.

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Hi all, Following device:ThinkPad E531Graphics: Intel HD 4000System: Win7 Pro Following problem:1) Approx. 2 month ago a windows update caused a problem with the hdmi at my laptop. There was no connection to the TV possible anymore (I tried the TV, the cable and the hdmi device already).2) I installed a new driver (origin: Lenovo support page). Result: Windows messages that the driver is not digitally signed...Hence, the device "vga save" was set. What I've already tried, everything as admin:1) look for older drivers: Got only one and it didn't work2) Tried to install a driver directly from Intel: Didn't work3) Tried to disable the signing (GPEdit.msc -  code signature ...). Here I had the problem that I even have no line with the code signature to set the ignore property4) Tried to install the drivers (Intel and Lenovo) in the testmode. The waring message about unsigned drivers came5) Tried to create a certificate. Here the cmd said the command is not known.6) Tried to install the drivers (Intel and Lenovo) after setting the "TESTSIGNING" off (BCDEdit). The waring message about unsigned drivers came My question:Any ideas or similar experiences?I can not believe that the Lenovo or Intel drivers are not signed. But why Windows does not accept them?Is the available update to Win10 an option? Generally: Failure F40 (the failure is 40 cm in front of the monitor) is not excluded  Thank you very much in advance.Regards,Stefan 

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I have x220 with Windows 7 Pro 64 bit. Device manager shows under Storage Controllers "Ricoh PCIe SDXC/MMC host controller," but there is a yellow triangle with "!" and a Device Status Code 52 message "Windows cannot verify the digital signature for the drivers required for this device." I checked in C:\Drivers\WIN\Multicard and found two *.cat files--which, I understand, are required to confirm digital signature. Each of them ( and has a signed and valid certificate! So what is going on? Will the card reader work? Is there something wrong with how Windows 7 is treating the Ricoh driver, which I downloaded from the Lenovo site? Why should I be getting this grief?


Go to Solution.

Answer:Ricoh card reader driver-not digitally signed?

Perhaps the driver is damaged?
Try deleting the Ricoh PCIe SDXC/MMC host controller from the Device Manager and then restarting the computer in order to let the Device Manager re-detect it and re-install the device drivers.  Does that solve the problem?
Aryeh Goretsky

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Hi.I am having a Z580 (Windows 7 65 bit home premium) laptop.Recently I am experincing many problems with my wireless adapter.After a few seconds of switching on, wireless symbol will show "Limited Access". I will try troubleshooting, but the system will hang and i have to force it to shutdown.So I have un-installed the wireless driver and re-installed it. But now the same "Limited Access" happens and when i troubelshoot, (Reseting wireless adapter) the adapter goes off and it is shown that "Adapter is experiencing driver or hardware related problems". When i looked into device manager it is shown that ""This device cannot start .Code10"". Also when i checked the details, it is showing that "'the driver is not digitally signed"".Please help me solve this issue asap.

Answer:Wireless Adapter is not working (Code 10) "Driver is not digitally signed"

Update : If i put laptop in sleep after wireless becomes "Limited access"  after 10-15 mins if i reopen it, wifi is connected normally and it works! but for a period less than 10 mins.. After that again "Limited access" is coming and nothing will load!!! it is becoming a serious issue plz help

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When I downloaded/installed Everest Home Edition I got and error message shown in the attached image although Everest seems to work fine. How do I make Vista accept non-digitally signed drivers that I trust?This is on my HP 6715b in specs, Vista Business x64[regaining space - attachment deleted by admin]

Answer:Everest Home Edition download. Message = driver not digitally signed

To be on the safe side, reckon the download was ruined by some kind of malicious software. Perhaps on your system.Ask a friend to download it and see if he gets the same thing.EDIT:Just did download from the majorgeeks. Works on both XP and Vista. Scanned with Avast and no threat found.You have malware. Or a bad download.

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The files in one of my folders aren't showing up. It's only that specific folder that is having problem. Whenever I try to access it, no files show up even though there are clearly files in it (Properties say 20.5 GB). And it will always stuck at "not responding"

This is what it looks like:

I've found a possible solution but since it deals with command prompt, I want to make sure I don't make things worse. I need to know what exactly the following command does:

attrib -h -r -s /s /d g:\*.*, in which g is the drive letter.

This video: says it reveals hidden folders but I'm not sure if it's relates to my problem exactly since Properties doesn't have "Hidden" checked. It only has "Read-Only" checked under the General tab.

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Hi all,
I am wondering how do I digitally sign my driver so that it can be installed on a Win7 Ultimate SP1 in a VMWare virtual machine. I have used Visual Studio 2013 to sign my driver and cat files using a certificate I obtained from GlobalSign. Both of these
files passed the signtool check, but when trying to install in this virtual machine it generates an error code 52.
Thanks in advance for any help

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anyone please help me before this i'm able to format my laptop into windows 7 ultimate x64 bit but now when i'm trying to format using the same dvd windows installer a message prevent me from format "required cd/dvd drive device driver is missing". i also downloaded a new iso and burn it into a new dvd and also usb but both with the same results. then i borrowed my friend dvd installer and it works i can install windows. now i want to format it again download a new iso but that error still prevents me from installing new windows help please

Answer:"A required CD/DVD drive device driver is missing" error install win

What operation system did your Laptop come with?

Where are you downloading the ISO for Windows 7 from?

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I have completed my first custom build computer everything so far has worked fine, but on attempting to install Windows 7 I keep running into this problem. I know this is a common error because of the large amount of forums discussing it, but I still see no fixes despite trying many of the suggestions. Please help!

My specs are:
MSI Motherboard 970A-G46
(need to know any other specifics, let me know)


Answer:Windows 7 Installation "required CD/DVD drive deivice driver is missing..."

The CD/DVD device driver is a part of Windows and is installed automatically. What type of CD/DVD drive do you have? Is it an IDE or is it SATA? Boot into Setup (Bios) is the drive listed there? If IDE, set the jumper pin to CS (cable select)
Try the Microsoft FixIt: Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

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I am attempting to re-install Windows 7 Home Premium, but I get this:

A required CD/DVD device driver is missing. I f you have a driver floppy disk, CD/DVD or USN Drive, please insert it now.

From searching online, people said to download the last ITE IT8211 ATA ATAPI Controller, putting that on a flash drive, and directing the installer to that. I am having a difficult time finding it and making sure its the right version.

Assuming that it is the correct version, the Windows 7 installer isn't recognizing it. I'm not sure what else to do. The only thing else I read was that having RAID 1 could cause problems.

Here is basic information about the computer:
Windows 7 Home Premium 64 bit
ASUS M4A89 Series
AMD Athlon II X40 640 Processor
ATI Radeon HP 4290

If someone could give me a link to the most current 64 bit ITE IT8211 ATA ATAPI Controller so I can make sure that isn't the problem, that would be fantastic. Thanks in advance!

Answer:Re-installling Windows 7 "A required CD/DVD device driver is missing..." error

Can't help with the controller but are you installing via USB?

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I got win7 rtm from MSDNAA and I'm having a very bizarre issue trying to install it. When it gets to the part when it shows the hard disks it says "a required cd/dvd drive device driver is missing" and prompts me to insert a disk or usb drive. I understand that this means it needs sata/raid drivers. But here's the weird part: I definitely shouldn't need to load drivers. Win 7 RC sees the disks just fine. Win XP and 2000 see them fine. It's just win7 rtm that doesn't.

I've tried on two different systems: one is an Geforce 6150se/Nforce 430 and one is an old i830/ich2 pentium 3 system. They have both run the win7 rc just fine. Why is this happening? Could my .iso be incomplete or corrupted? I would assume that the MSDN downloader does a checksum, but maybe not? My md5sum for the 32-bit rtm iso is 2316da980f95120702a7c3568a4bf9d9. Does anyone have one to compare? Or does anyone have any ideas why my rtm disc can't see any hard disks, even plain old IDE disks on old machines?

EDIT: ok, it only affects my 32-bit image. My 64-bit image works fine. Normally I wouldn't care since 64-bit is generally the way go to, but I was hoping to install this on an old XP rig which is 32-bit only. I guess I'll re-download the image and see what happens.

Answer:win7 rtm: "a required cd/dvd drive device driver is missing"

I had this problem once before, and replacing my ancient IDE burner with a $25 SATA model did the trick. Oddly enough, booting the CD from an external USB burner worked, too.

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I have what appears to be a common problem with Win 7, as I've seen numerous users ask this question here & on other forums, but so far, none of the suggested fixes that I've found have worked for me.

I'm trying to install the full retail version of Win 7 Home Premium on a new SATA hard drive in a new 64-bit PC. I'm doing this because the drive that came with the PC had Win 7 Pro on it, but it was a trial version and I don't have a key or disc for it. However, I have a new copy of Win 7 Home Premium, and since I can't downgrade without hacking the registry (which didn't work either, btw), I decided to get a new HD & start over with Win 7 HP.

However, when I try to start the installation from the disc, after I click "Install Now", I get the error message "A required CD/DVD drive device driver is missing". I'm stuck there.

The Win 7 disc allows you to remove the installation disc at that point & put whatever CD/DVD you want in the drive to try and find the drivers you need, so I tried the disc that came with the motherboard, which is a FoxComm. I'm able to get into the motherboard's installation disc & select "x64" under "driver" & also under "floppy". When I select those files, I get a quick green moving horizontal band, like it's downloaded the driver. If I select any other folder or drive, I get the error message "No device drivers were found" otherwise, so I believe I'm on the right track.

B... Read more

Answer:ERROR: "A required CD/DVD drive device driver is missing"

Try Cleaning the HD Drive, using Step one in this tutorial:
SSD / HDD : Optimize for Windows Reinstallation
& than Reboot PC to install.

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I am using Windows XP SP 2 in a desktop PC. But I wanted to install Windows 7 to my computer. So I got a dvd and during installing it from boot from dvd mode, first I get the "select language and time" dialog box, I click next and then this message appears -
"A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD or USB flash drive, please insert it now."
I read many threads on the internet regarding this problem, but I didn't try any of those in fear that I might misunderstand something and worsen the condition.
Can anyone give me a step by step info on what to do?
If you need any extra information please ask.

Answer:"A required CD/DVD drive device driver is missing" during install

Take a look at these posts:
Windows 7 Installation Errors : Troubleshoot Step by Step
Common Installation Problems and Their Solutions
Questions to use for help with Installation Issues
Tutorial quick reference list for Installing Windows 7

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Tried everything and by everything, i do mean everything. spent close to a week frying my brains on this problem. after getting to the select language and input screen, it loads and then goes to a screen saying that the required CD/DVD driver is missing. tried different OS, windows 7 home, home premium, ultimate and proffesional. it all ends up with missing drivers. i mount/burn them onto a 4gb scandisk cruzer blade. i actually managed to install it the same exact way, via that thumb drive. and by some freak problem, had to format everything. even the os. so all i hav now is an empty hard drive, bios setting and my bootable usb drive.i set the bios to AHCI and vice versa to IDE. i dont have RAID though. i tried installing a AHCI controller from the driver disk that came with my notebook but to no succes. tried searching for my hard drive driver even though my bios recognizes it. im really at my wits end here. my notebook is an Asus Pro36sd or U36sd.. hard disk is a fujitsu mhz2250bj g2.. please help guys..

Answer:"A required CD/DVD drive device driver is missing" during install

That message is usually an indication of a corrupt installer.

Try downloading a clean, official ISO:

Clean Reinstall - Factory OEM Windows 7

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Hi there,

I was wondering if any of you could help me out. I have a Dell XPS 15z L511Z laptop (64 bit, Windows 7, 500GB hard drive, 6GB RAM). Two nights ago, I was factory restoring the laptop to its default settings, when partway through, the screen flickered a couple times, and then restarted with a message saying
PRESS CTRL+ALT+DEL TO RESTART?Weird? It?s not doing anything. I unfortunately don?t have the DVD?s for the laptop, except for one driver disc. I popped it into the laptop, and it didn?t even read the disc ? it just spit it back out. Tried it a few more times, and nothing doing. I didn?t want to force it in, so I figure that wasn?t working.

I downloaded an ISO copy of Windows 7, and put it onto a bootable USB key, and changed the boot sequence in the BIOS so the USB key loaded first. Thankfully it did? however, when I click on ?Install Now?, a window pops up saying
?A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now.
Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step?Since my CD/DVD drive doesn?t seem to be working, I?m not really sure what I should do here.
I?ve read up on this topic today, and a lot of people have been suggesting to switch the USB key into a different port, but that hasn?t done the trick for me.

Really looking forward to somebody helping me out with this. It?s been a frustrating... Read more

Answer:"A required CD/DVD device driver is missing" msg when installing Win7

Not sure what you used to put the iso file on the flash drive with, but.......

Try Rufus or Wintobootic, they both work perfectly

Rufus - Create bootable USB drives the easy way

WiNToBootic bootable usb drive windows vista/7/8 - Bootable USB | Bootable USB

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Relevance 89.79%

I've been trying to install Windows 7 on my Asus Q501L (which came with W8 already installed) via USB. I faced a problem - while the laptop was able to start the initials steps (the black screen where it shows the copying process of the Windows 7 files), i couldn't go any further than the step at which i need to choose a partition to install the OS on.

It simply says " A required CD/DVD device driver is missing" - when you start Windows 7 or Windows Vista from the setup disk". I tried Shift-F10 to start the CMD and format the HDD (NTFS format) on the spot, restarted, same error message. I disabled Fast Boot in the BIOS, the SATA controller is set to AHCI. I tried several topics @ Tom's Hardware forum, and elsewhere but i still cant find a definitive answer.

I read that maybe i should change the AHCI controller to IDE, only issue i face is that in BIOS i get no options - there's only AHCI as a choice, no IDE, no RAID.
Any Ideas? How do i get IDE controller option to appear in the BIOS settings (via the registry keys, or maybe i need to download that IDE controller (not sure if thats possible)) from the Intel's website (intel core i5 is the CPU of my laptop if that's of any help)?

Thank you

Answer:"A required CD/DVD device driver is missing" upon windows 7 install

Check out this tutorial Windows 7 Installation Failure - Overcome
May give you some ideas regards uefi bios

4 more replies
Relevance 89.79%

What I'm trying to do:
Ultimately, I want to have a clean install (wipe everything) of Windows 10 on my computer.

What my computer state was before the trouble:
Windows 7 Home Premium and Linux dual boot. Everything worked great and dandy (except intermittent issues with DVD drive not reading disks). All my files were saved to external hard drive. Ready to be wiped and have just one instance of Windows 10 installed (No dual boot)

What I did to break it:
I deleted my Linux partition using the instructions found here.
I also had 3 other partitions, my primary one which has Windows 7 on it, and two others that care pre-installed on the machine when I purchased it brand new. I can't recall their labels but I think one had "data" in the name with some numbers, and the other was "restore". I might be totally wrong about that though.

I decided, "What the heck, I've never needed these before" and so I deleted both of those as well. I'm guessing this was a poor decision but what do I know. The computer ran fine while it was still on but when I rebooted (to see if my linux partition was gone) that's where it all went wrong.

What's wrong and how I've tried to fix it:
When I start it up, I get a black screen with the grub rescue terminal and this text: "error: no such partition grub rescue>". Don't know much about grub (anything at all actually) but after some googling I tried to create a Windows Repair Disk and run it. Burned the disk follo... Read more

Answer:"A required CD/DVD drive device driver is missing" and other errors

Solved it! And then went and cried in a corner because it was so simple.

Something I had failed to realize in the past was that of the 4 USB ports on my laptop, two of them are USB 3.0 ports. During my efforts, I had tried the thumb drives on (by sheer chance) both of the 3.0 ports rather than the 2.0 ones. My laptop (and most other modern computers I believe) require extra drivers to be downloaded before being able to use the 3.0 ports that aren't on the computer's firmware. That was the drivers it was complaining about not having.

So, for other troubled souls having the same issue in the future; verify that the port you are trying to load the USB on is a 2.0 port rather than a 3.0 port. The difference is pretty easy to spot when you're looking for it. USB 3.0 ports have an "SS" (for Super Speed) next to the US symbol, whereas USB 2.0 ports do not. See below image for a visual.

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Hello everyone, first post and thread!

After many hours today looking for answers to this problem in many threads (and websites), I've finally decided to post to get some help from you guys! Any help would be greatly appreciated.

I have just finished building a new desktop, here is the config:

Intel Core i5-2500K
ASUS P8P67 Pro, Intel P67
CORSAIR Dominator CMP8GX3M2A1600C9 2x 4GB
OCZ Vertex II Series SATA II 2.5" SSD, 60GB
SAMSUNG Spinpoint F3 1.0TB
Fractal Design Define R3

Using access to MSDN-AA, I got an ISO and key for Windows 7 Pro x64 (DVD - English). I then burnt the ISO to a DVD using my current computer, a WinXP 6 year old ACER laptop. When trying to do the clean install of Win 7 Pro on the new desktop, the installer starts up fine, but after choosing my language and regional settings, I get the famous "A required CD/DVD device driver is missing" error.

Here are the things I have tried, in vain:

1) Installing the various available SATA drivers from the ASUS motherboard DVD. This doesn't help and gives a "No new devices could be found" error.
2) Reburning the ISO with ImgBurn at 2.4x speed with verify on.
3) Redownloading the ISO from MSDN-AA and reburning the new ISO at 2.4x speed.

Note that I would have tried to make a bootable flashdrive of the ISO (using this guide: Install Windows 7 From USB Drive/Pen Drive ) but since I'm on Win XP o... Read more

Answer:"A required CD/DVD device driver is missing" during Win7 Install

Use the MS Download tool to write ISO to flash stick: Windows 7 USB/DVD Download Tool

If this fails, check the HASH against official:

Make sure you have the latest BIOS update, or reset the CMOS. Set SATA controller to AHCI first, then IDE if that fails.

Remove all but 2gb of RAM to try install, swap RAM, test RAM if necessary.

If HD is used, wipe it with zeroes before install: SSD / HDD : Optimize for Windows Reinstallation

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My computer was running the other day when the surge protector it is connected to tripped. When I reset the surge protector and turned the computer on, it hung for about 15 minutes on the Vista loading screen before restarting.
First I checked to make sure that all of my hardware was still working. I opened the case and there were no bulging or leaky capacitors, so I thought that was a good sign. I then checked BIOS and all of my hardware was still recognized and functional (hard drives whir when accessed, DVD drive opens/closes and tries to read discs).
Next I tried booting into safe mode. The booting process always gets hung up on "crcdisk.sys" and I have to turn the computer off. I tried Googling for various fixes but most of them involved turning off SATA support, which is no good since my DVD drive and hard drives are all use the SATA interface.
After that I got out my Windows Vista Ultimate 64-bit installation disc to try to create a partition on another HDD so I could at least recover my data before reformatting. None of my HDDs are recognized when I try to perform a repair operation (I've tried supplying it with about ten different HDD and chipset drivers via USB drive to no avail), and when I try to do a clean install I get the message "Required cd/dvd drive device driver is missing".
I am past the point of frustration , but I don't have the money to shell out to have a professional fix the problem or recover my data. Any help would be greatly... Read more

Answer:V64 NIGHTMARE:"Required cd/dvd drive device driver is missing", crcdisk.sys hangup...

Hi, do not do anything else to your system. It may already be too late (reinstall time). It appears the power outage impacted on one of your devices and now you have a corrupt crcdisk.sys file (actually it's a driver) now it controls filters and since your CD drive is effected most likely upper and lower filters.. problem is you introduced no third party programs to cause this (usual cause) so my first advice is to save your data slave your HDD to another computer and back up the data unless you already have a backup regime?

Ok this is new territory however I am confident. Boot with the Vista DVD go past the language setup and startup repair (I would try this just in case) now if it fails (i suspect it will) go on to "Repair your computer" select "command prompt" at the prompt type :-

devmgmt.msc press enter
Now in device manager go to the main menu and select "view" then "show hidden devices" scroll down to "Non plug and Play Drivers" expand and go to "crcdisk filter driver" right click and select "uninstall" Restart the computer windows will recreate a fresh copy and hopefully all will be well.. Remember this is an original fix (I just came up with it tested and it works)) so do BACK up first even a system restore from the advanced "repair your computer" option is worth a try.

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Relevance 89.38%

I'm trying to install Windows 7 on this device which says it supports Windows 7: Gizmo 2 | GizmoSphere

Apparently their support is nonexistent so I'm forced to ask this here instead.

This is the error I'm getting which prevents me from continuing with the installation:
What does it mean exactly and what can be done?

As you can see from the link this is a single board PC like the Intel NUC and does not have any CD/DVD drive device.

The ISO was ''burned'' to a micro SD card with the official Windows 7 USB/DVD Download tool and inserted to the device's micro SD card slot. And then again to a USB stick. Both give this error. Trying on my notebook and desktop I don't get that error.

Answer:"A required CD/DVD drive device driver is missing..."

Hi and welcome to SevenForums,
You don't really say what type of hard drive you have connected to this board to install windows on

I would imagine the installer is not seeing the hdd to install on thus the driver message.

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I am trying to install Windows 7 64 bit from XP SP3, and I get to the ready to install page and I get an error that says it needs DVD/CD drive drivers. I could not find any for this and I can't move forward unless I find them. If anyone could help it would be greatly appreciated. DH-20A4P-04 is the model number again.

Answer:"A required CD/DVD Device driver is missing" Error

It doesn't look like you are running a raid, do you have that turned off in the bios?

Is you DVD a SATA drive and is it plugged into the normal controller?

I don't think it is related, but if you have "PnP OS installed" in the bios or vice versa, you might try the other selection.

Are there any bios upgrades?

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Relevance 89.38%

Previously had startup error/corruption and decided to try a clean install.
Wiped the hard drive and am installing Windows 7 from a USB.
All the tips I have found suggest using a USB boot as a possible solution.


Answer:"required cd/dvd drive device driver is missing"

Did you successfully install Windows 7?
What exactly is the problem you are having now?

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Relevance 89.38%

I am getting the "A required CD/DVD drive device driver is missing" messageafter setup has started and run for about 5 minutes. I've noticed that my installer is also running very slowly and hangs for nearly 10 minutes at the blue background before launching the 'Language' screen. Every step is similarly slow, until I reach the brick wall that is the above error message. Thank you in advance for any help tossed my way...

After working on this for two days, I'm desparate for a fix. All I want to do is a clean install of 7. I don't care about saving any data, and I planned on reformatting anyway. However, I can't reformat until the Windows 7 installer decides to cooperate. Thus far, I've seen a lot of people with the same problem I have and no solid way to get around it. I'm not even sure if anyone knows the exact problem. Some believe it's got something to do with SATA compatibility, and others are saying that the ISO may be corrupt, and yet more people are trying to find exactly which driver the installer wants. I'm at wits end, please help me.

Specs are as follows:Media Type: ISO downloaded from Digital River (~3GB)
Upgrade or Custom Install: Upgrading from Windows XP 32x to Windows 7 Home 64x via Boot DVD
Chipset and make and model of machine:
Model N68PV-GS

North Bridge NVIDIA GeForce 7050 PV Revision A2
South Bridge NVIDIA nForce 630a Revision A2

CPU AMD Athlon(tm) 64 X2 Dual Core Processor 6000+
Cpu Socket Socket AM2 (940)

LG DVD Model HL-DT-ST DVD-RAM ... Read more

Answer:"A required CD/DVD drive device driver is missing"

Could be a setting in your BIOS which is preventing the CD/DVD drive being detected properly. I'm not 100% sure the option might be, but it's to do with the hard-disk detection settings. Set it as legacy, or compatibility mode instead of enhanced. Not sure if it will work but its worth a shot. You could also try defaulting your BIOS settings but make a note of the configuration before you change any settings.

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Relevance 89.38%

OS: Windows 7 Ultimate
CPU: Intel Core i7 2600K
Motherboard: Asus Sabertooth Z77
Memory: 8GB
Graphics Card: Asus Geforce GTX 660-TI
Hard Drives:
Kingston HyperX 3K 120GB
I installed a SSD on my about 1 year old system. I had a couple of problems while I wanted to install the OS on the SSD but I managed to create a new Hard Drive Partition and install the OS. At this point this was the "F:/" drive, and I had a dual boot with the "C:/" drive. Everything worked fine. Later I tried to format the C in my computer and change the "C:/" drive to "G:/" so I could have the SSD as the C:/ drive. Neither of these worked and I just recieved an error. When I rebooted the machine the message "BOOTMGR IS MISSING". I asked my friend for help, and he told me to do a clean windows install. So I burned an ISO image to a DVD-R disc at the lowest speed and booted up the disc. I clicked "Innstall Now" and after "setup is starting" I get the error message "A required drive device driver is missing. If you have a driver floppy disk; CD, DVD, or USB Flash Drive, please insert it now. Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step." I read on some forums that this is most likely the ISO image. So I downloaded a new one, and burnt it again. Still the same problem. I also tried to install Linux Ubuntu just to have an Operating System, but there al... Read more

Answer:"A required drive device driver is missing."

Where did you get Win7? How is it being activated?

The error is almost always a bad installer.

The installer should be booted to Clean Install Windows 7 deleting all partitions on the HD to create new as you please. It will always install to C if correctly booted to install. There is no reason to do it otherwise.

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Relevance 89.38%

Howdy everybody!
When I hit the Windows & Print Screen keys, it is supposed to generate a picture of my Desktop into a Folder, within Pictures, labelled “Screenshots.”
But there is no such "ScreenShots" folder there!
What should I do? If I simply create a new folder, and label it “Screenshots,” will do that do the trick?  Or is there a more complicated fix?
Your help would be appreciated. Thanks!

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Relevance 88.56%

Sometimes when I try to connect to a wifi network, i enter my username/password, it tries to connect for a while then I get the same popup asking me to enter my user credentials...again.
There is never any reason specified for why I am being asked to re-enter my user credentials.
This is extremely annoying. How can I troubleshoot this if Windows does not tell me why?
Event viewer shows no error messages either.
Is there any way to get Windows to tell me why I am being asked to re-enter my user credentials?

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Relevance 88.56%

This driver (or part of it) is not digitally signed, hence during silent install in SCCM TS Windows 7 x64 it will "hang" waiting to accept the unsigned driver (NOT during Apply drivers, but Sequence that runs setup.exe - I install ALL graphics drivers this way!)
Had top revert to previous version
Intel HD, 5300, 5500, 6000, 515, 520, 530, P530, Iris 540 Graphics Driver,, A05
to be able to do silent install!
Somebody else might have noticed?

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Relevance 87.74%

I'm not sure if I have the right forum, so please move/delete if need be.

To those that purchase music digitally, how do you purchase your music in the following scenario:

"A artist/band you like releases a greatest hits compilation album along with 2 or 3 brand new songs."

This has happened to me once before, and the OCD in myself purchased the entire album. However, a few more of my favorite artists/bands are doing this and I'm starting to feel like I am wasting my money rebuying music I have already purchased - the one advantage to doing this is that you have an album of the better songs that you can listen to in one sitting.

Answer:Buying Music Digitally and "Greatest Hits" Albums

Unless the songs are remastered, there really isn't a point.

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Relevance 83.23%

Mods, if you feel that this thread is more of a "Windows" issue, please feel free to move this thread.

Here last year I did my second build because I was having "boot" issues. Wasn't certain what exactly the problem was at the time. But something some how screwed up the boot sequence in my system, and where everything was pretty much "outdated." I just went ahead and did another build.

Though, since then I've been pondering around with the thought of using a SATA to IDE adapter so that I can retrieve what ever salvageable data I can from one of the two HDD's that was in my last build. So I finally broke down and ordered a couple different one's earlier this week.

Unfortunately, I've been running in to some problem(s) when I try to launch with the IDE in place.

Upon initial launching, the boot sequence seem to take some time longer than it normally does with out the IDE HDD in place. Though after a 15-20sec lapse I'll get an error screen displaying an windows error code of "0xc000000e" with a prompt message below stating "The boot selection failed because a required device is inaccessible"

I searched all over online to see what that error code represents, only to get "pages after pages" of sites with each site telling me something different.

I have no intentions of using this as a third HDD in my system. I just want to retrieve select data from it.

Answer:Error code "0xc000000e" "The boot selection failed because a required device.........

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Relevance 82.82%

I don't understand why, but on the login page you have to uncheck the checkbox.
Anyone speculate on the reasoning ?

Answer:Yahoo Mail Now Has "Stay Signed In" Auto Checked

Checked e-mail a few minutes ago and no check in the "stay Signed In" box.
Must have been a test run ?

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Relevance 82.82%

I just replaced a failed HDD and trying to install W 7 from my original W7 Dell disk on my XPS 9000 PC
The install process stumbles at "no signed drivers found, make sure the installation media contains correct drivers".
Where can I get the needed drivers, and how do i install them in the middle of the W7 installation process??
As I have no network access on the desktop, can I download the needed drivers from Dell on another pc and then install them somehow on the desktop pc that needs them.
Any help would be greatly appreciated!

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Relevance 82.82%

Hi there,

As per the title:
I have the samsung NVME driver on a USB stick, the Win7 installer can see the stick and the other driver subfolders on the stick (nvme driver on root).
But, the installer finds nothing on the stick on a scan, and displays no driver on a manual search, and recognises no drivers if i simply point it at the stick an accept.

I simply get a error message from the "Load Driver" popup:
"No signed device drivers were found. Make sure the installation media contains the correct drivers, and then click OK."
USB drive is formatted as vFAT (32?).
Tried both EUFI and normal boot from DVD drive.


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Relevance 82.82%

I have Win 7 Pro and this is happening to me too. In fact, just yesterday it did it again.

When I clicked to log on, it said "Preparing your desktop" and signed me in with temp profile.

Answer:"Preparing your desktop" and signed me in with temp profile.

Hello Jerry,

This usually helps with that error.

User Profile Error - Logged on with a Temporary Profile - Vista Forums

Hope this helps,

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Relevance 82%

Until today, I've never had the problem with the "Keep Me Signed In" button in Firefox when trying to login into Yahoo Email, however, something must have changed.

The settings in my browser which are under Tools > Options > Privacy > History are no longer settable. If I select "Use Custom Setting" there is an option to accept 3rd party cookies which until yesterday had the option "Until I close Firefox". That option is now grayed out and with this graying out, I cannot load the login page without getting the checkmarked "Keep Me Signed In" button for Yahoo Mail.

I've cleared all the cache, history, cookies, etc., then ran CCleaner and then started Firefox again, but haven't had any success getting rid of the Remember Me button. I didn't change any of my settings, so I don't know why this is not clearing properly.

The Yahoo forums and Help haven't offered anything helpful. Any suggestions would be welcome.

Answer:can't uncheck "Keep me signed in" in yahoo logon

Hey Norgates, try clearing the history in this manner. In FF click History, then click Clear Recent History in the drop down box, then when the option box pops up click the arrow and chose Everything then put a check in every box the click Clear Now, then close FF and open Ccleaner then under Applications FireFox, check all boxes and clean, then open FF and try it now.

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I visit several sites where there is a sign in required.
They have a box for "always stay signed in"

I check it, but it never works, and I always have to re-sign in.
Same is even true for Google stuff.

Any idea what might be preventing these always stay signed in's ?


Answer:"Always Stay Signed In" Option Never Seems To Work: Why ?

Well, they want to establish a "cookie" with your Browser which provides the information needed from visit-to-visit. You must somehow have "accept cookies" turned-off or otherwise blocked for specific sites.

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I suppose this is yet another reminder that if one does not continuously back up saved information, they will regret it.

My laptop has been, against my will, trying to update itself to Windows 8.1. It has been going through multiple installations, rendering it completely inopperable for hours. Then the power goes out on it. And it does a bunch of other things, possibly including system restore. I'll be entirely honest; it's 11 Am right now, and most of this was apparently happening at 4-6, with very little input on my end about it.

Right now, I try to get to my desktop, and most of my files I keep there are completely gone. I fee that a few of the programs that I frequently used and installed stuck around, though, so I had faith that I could get them back some how. Then I see the window in the bottom corner, saying the thread title quote. I did search and found this link, which claims to be a fix. But the first thing I notice is that it says it will delete the corrupted user profile. And since I'm the only user, and that's all of my files, information, and data at risk, I have quite a vested interest in not letting all of that be deleted.

The short stick of the situation: any chance I can find a way to fix this issue and just get things back to the way they were without it deleting all of my stuff? A thought occurs that the data I seek to save and they profiles may be entirely separate from each other, but I sure as heck want to be sure of this before I make a mistake and ... Read more

Answer:"You've been signed in with a temporary profile": data?

You do the following so you don't lose your data:

2. Back up anything that you do not want to lose in the C:\Users\(user-name) profile folder (ex: Brink) of the affected user account to another location. When finished, delete the C:\Users\(user-name) folder.


12. If successful, the affected account's (ex: Brink) user profile will be recreated and no longer receives the error. You can then copy any files you want back from the back up created at step 2.

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Relevance 82%

Hello all, I've been up for the most part of the night trying to solve my problem with a few of my drivers not working.
Most of the time I can figure this stuff out on my own, but this one has me stumped. I will provide pictures of the drivers that are not working, and have the "Code52" error.

The things that I have tried to do:

1. Ran sigverif.exe - the files was not signed
2. Tried to rename the files and re-install.
3. Booted into Advanced Boot Options and disabled driver signing.
4. Started in safe mode and installed the drivers, but after reboot I had the "Code52" again.
5. Ran a full system scan with Trend Micro.

I could be leaving out something, but I been all night trying to get this problem fixed. Any help would be nice, but I really don't want to format unless that is the only way I can get this fixed.

PC Specs:

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz, Intel64 Family 6 Model 26 Stepping 5
Processor Count: 8
RAM: 12272 Mb
Graphics Card: NVIDIA GeForce GTX 560, -2048 Mb
Hard Drives: C: Total - 305021 MB, Free - 104231 MB; D: Total - 304921 MB, Free - 89955 MB;
Motherboard: MSI, Eclipse SLI (MS-7520)
Antivirus: Trend Micro Titanium Maximum Security, Updated: Yes, On-Demand Scanner: Enabled

Answer:Solved: Drivers not being signed - "Code52"

Well it looks like I have found a fix for the error "Code52". It looks like if you go into the boot menu, and turn off the driver signature enforcement it will work. I thought I was doing this correctly before, but I wasn't. I could not get my Advanced Boot Menu to pull up while starting my PC. I went around that and pulled up msconfig. The only thing wrong with using msconfig to open the menu is, it will start the computer in safemode. In this case, it didn't work. Safemode allowed me to install/sign the drivers but would not stay installed/signed once I rebooted. I tried once more to spam the f8 button until it put me into the menu, which after a few tries it did. Once I got into the menu I then chose the driver signature enforcement option. I launched windows and bingo, I have sound again. Although this may be a temporary fix, i'm not sure yet. I may have to disable driver signature every time I launch, but if it saves me from a format I can live with that. Hope this helps someone down the road.

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For the purpose of being as concise as possible, I will go through my situation in builet points. If you want more details or specifications, simply ask and I will provide.

- I have a Lenovo laptop which came with Windows 8.1

- For various reasons, I recently had to do a hard drive erasure, erasing everything - including the recovery partition.

- I then installed Linux.

- Now I am trying to install a fresh copy of Windows 7 using a bootable USB.

- I get stuck on the installation setup. The error message is "Load Driver: No signed drivers were found. Make sure that the installation media contains the correct drivers, and then click OK."

- I have spent many hours googling and have tried..
* to add the supposed needed drivers as suggested here: boot - Windows 7 install "Load Driver" error, Lenovo laptop - Super User but I am unsure which specific files are meant by "Intel Chipset Driver" and "Intel Management Driver", where specifically to find them, and how specifically to put them in "the root of the bootable USB-device".
* to add USB 3.0 drivers to the USB as suggested here: No Device Drivers were found -Windows 7 Install (from USB) - [Solved] - Windows 7

- The problem still persists however.

I will very much appreciate any help I can get.


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Relevance 81.18%

In Windows XP, fully updated, I have several folders full of mp3's and want to see the bit rate and duration. I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

But all the figures in the "Duration" column appear to be in "hours" and "minutes", so I see "00:04" or "00:03", but what I want is "minutes" and "seconds".

Any thoughts as to how to change this?

Answer:Solved: Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

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Relevance 80.36%

Hello, I am running Windows 8 Pro on an HP Elite 64 bit-8gb ram.

Today, all of the sudden after restarting my computer, once I put my password (my admin password) it took me to a guest desktop. I have restarted multiple times and it does the same thing. But, when I go to "computer" I can view everything from my REAL desktop, so I know it wasn't wiped.

What did I do, and How do I fix it!? The account it is asking me to sign in with, is the same account I use every single day, only now it takes me into a guest profile. Since I know all of my files are safe, how do I actually log on as me to access all of that?

Answer:"You've been signed in with a temporary profile"

Hello Mike, and welcome to Eight Forums.

You might see if this may be able to help with this error. Be sure to read all of it for all available options.

Hope this helps,

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Relevance 79.95%

On an admin account, if I want to, say, download/install a program, UAC will ask for confirmation, and clicking " yes " will get it to start downloading.

I wonder if I can make the system asking for password instead of giving the option of " yes " or " continue ". Like it does to a standard user account.

Thank you.


Answer:Password required instead of clicking " yes ' ot " continue "

You should enable the policy "User Account Control: Use Admin Approval Mode for the built-in Administrator account", and then you must configure the policy "User Account Control: Behavior of the elevation prompt for administrators in Admin Approval Mode" to use either "Prompt for credentials" or "Prompt for credentials on the secure desktop". Note the behavior of this last item depends on how you've configured "User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop" or "User Account Control: Switch to the secure desktop when prompting for elevation" - I personally don't like using the secure desktop with a multimon setup, so I disable "User Account Control: Switch to the secure desktop when prompting for elevation" on my machines. All of these policies are in GPEdit > Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options. If you're using a version of Win7 without a local policy editor (your specs say Win7 HP, so it's possible) all of these settings are backed by registry values, documented on Technet here.

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I am running Windows XP SP3, fully updated, on an Acer lap top PC.

I have several folders full of .mp3's and want to see the bit rate and duration. To do this I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

The two new columns appear, but the format of the "Duration" column appears to be "hours:minutes", so I see "00:04" or "00:03" for most .mp3's, when what I want to see is 'hours:minutes:seconds", e.g. "00:03:45".

This also happens for video files (.avi files), e.g. all my episodes of "Heroes" (sad, I know) have a duration of "00:42" instead of "00:42:xx".

Here are two pictures showing the problem with the .mp3's. The first is of Explorer showing the Duration as "Hours:Minutes":

The second picture is of the properties window of the first .mp3 in the list above:

I copied some .mp3 files to another (old) PC on my home network, and it displayed the duration field correctly:

Also, the properties window correctly shows the duration also:

I'm not the only person to have this problem. I received a private message from a member of another forum where I posted about this problem several weeks ago. That person also has the same problem with the duration field.

The tech guys on that forum were unable to find the source... Read more

Answer:Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

* bump *

Tricky, this one!

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I have been getting the BSOD since a few weeks and found out by trial and error that a USB-hub is causing the problem. Whenever I disconnect the hub before I shut off the computer I do not get the blue screen.
Yesterday I also got a BSOD that mentioned driver power state failure. After I had de-installed Ubuntu 10.04 (I wanted to see what people are talking about but did not really like it) that problem did not show up again, although I do not know if that is just coincidence.

I have enclosed the dump files as per your instructions and hope that somebody will be able to help me.
Thank you.

Answer:BSOD with "usbhub.sys" and "driver power state failure"


It does look as if your USB drivers are causing the issue.

Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 03:41:32.255 2010 (GMT-4)
System Uptime: 0 days 0:31:47.502
BugCheck 1000007E, {c0000005, 9482319c, ad39bb40, ad39b720}
*** WARNING: Unable to verify timestamp for libusb0.sys
*** ERROR: Module load completed but symbols could not be loaded for libusb0.sys
Probably caused by : libusb0.sys ( libusb0+428c )
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon May 10 03:46:15.009 2010 (GMT-4)
System Uptime: 0 days 0:00:15.272
BugCheck 124, {0, 8752f544, 0, 0}
Probably caused by : hardware
BUGCHECK_STR: 0x124_GenuineIntel
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon May 10 05:22:31.146 2010 (GMT-4)
System Uptime: 0 days 0:02:23.393
BugCheck 1000007E, {c0000005, 9444b19c, adb53b40, adb53720}
*** WARNING: Unable to verify timestamp for libusb0.sys
*** ERROR: Module load completed but symbols could not be loaded for libusb0.sys
Probably caused by : libusb0.sys ( libusb0+428c )
Built by: 7600.16... Read more

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Okay, I have an ATI Radeon 8500 on my Windows XP system, and one day, after my dad had used the computer, the 3D video driver stoppeed working. He can't recall doing anything. So it goes. I think "whatever", downloaded the latest Catalyst drivers, and try to install it, only to get the message "INF Error, Video Driver Not Found" and then "Try to set up your adapter with a standard VGA driver before running setup". I tried googling for info (apparently it's a common-ish issue), but I never found anything that worked. I tried uninstalling anything ATI and then installing, to no avail. I tried uninstalling the error-listed VGA adapter from the Device Manager and then running install which didn't work. Rebooting after that also didn't work (it popped up with "New hardware found" after the reboot, but it couldn't find the proper drivers).

One suggestion that I found is to download drivers for my "chipset" or mobo. Unfortunately, I don't know what my chipset/mobo brand/model is, and don't know how to find out. If this is the solution, how can I find out? If this isn't the solution, what is?

If this could be solved ASAP, that would be lovely, as I'm going through video game withdrawl here (also scrolling in Firefox is all jerky and some videos are jerky when playing).

Thanks in advance,
Robbie B

Answer:"INF Error", VGA Driver "Missing" Installing ATI Catalyst Drivers

After an unedifying series of adventures I got to which has several drivers for my mobo. I first downloaded (obviously) the VGA driver, and tried to run setup. Unfortunately, after preparing the install, an Error message pops up saying "The system cannot detect the device, please confirm that the device is configured properly and restart the setup program." I then tried downloading the AGP upgrade, installed it, but nothing changed. I also downloaded the BIOS update, since it mentioned a VGA upgrade, but I'm uncomfortable with upgrading the BIOS if it's possible that that's not the main issue.

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Okay, I have an ATI Radeon 8500 on my Windows XP system, and one day, after my dad had used the computer, the 3D video driver stoppeed working. He can't recall doing anything. So it goes. I think "whatever", downloaded the latest Catalyst drivers, and try to install it, only to get the message "INF Error, Video Driver Not Found" and then "Try to set up your adapter with a standard VGA driver before running setup". I tried googling for info (apparently it's a common-ish issue), but I never found anything that worked. I tried uninstalling anything ATI and then installing, to no avail. I tried uninstalling the error-listed VGA adapter from the Device Manager and then running install which didn't work. Rebooting after that also didn't work (it popped up with "New hardware found" after the reboot, but it couldn't find the proper drivers).

After an unedifying series of adventures I got to which has several drivers for my mobo. I first downloaded (obviously) the VGA driver, and tried to run setup. Unfortunately, after preparing the install, an Error message pops up saying "The system cannot detect the device, please confirm that the device is configured properly and restart the setup program." I then tried downloading the AGP upgrade, installed it, but nothing changed. I also downloaded the BIOS update, since it mention... Read more

Answer:"INF Error", VGA Driver "Missing" Installing ATI Catalyst Drivers

the radeon is not integrated with your motherboard, and the onboard video has probably been disabled in the BIOS. to install the appropriate drivers for an ATI radeon 8500 card you need to download and install the drivers from ati's website. from there you can download the latest version of catalyst and install that.

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I'm looking at my DirectX Diagnostic tool and it says for a few things
"The file ati2dvag.dll is not digitally signed" under Video, and "The file RtkHDAud.sys is not digitally signed" under sound 1 and 2. is this a serious problem? it might help solve why I've had a few crashes when playing games maybe? If anyone can help I will be very grateful, especially by telling me how to get these "signed"

My stats are
XP Home Edition (5.1 Build 2600)
1390 RAM 3.33 GHz
Radeon Xpress 200 series

Answer:Not Digitally signed?

I know very little about this kind of stuff but I think it just means it's a driver that hasn't been registered with Microsoft, or something along those lines. I don't believe it affects the operation of the thing.

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I just reinstalled a clean Windows XP copy in my desktop computer which is of Dell Dimension 4550 model. I had reformatted the entire disk, deleted everything and reinstalled a clean copy of Windows XP Home with service pack 2 into my desktop.

Most of the drivers were missing after the reinstall.I managed to get suitable drivers for my network adapters and now i can successfully login to the internet.

In my device manager window, i still have two devices which have a big yellow question mark next to them. They are "Multimedia Audio Controller" and "Universal Serial Bus (USB) Controller" devices. I do not know where i can get the suitable drivers for these devices.

I have all CD's that came bundled with this computer. Among them are Dell Dimension Resource CD for Reinstalling Device Drivers and Using Diagnostics, Utilities and Online Documentation.

I need help in finding the right drivers for my two devices. Currently i cannot hear any audio from the speakers of my
computer. I need to install appropriate drivers to make my speakers and microphone function.

Any help would be much appreciated.


Answer:Drivers required for "Multimedia Audio Controller" and "USB Controller"

Next time, save your drivers before you reinstall.

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Hi Guys, I did a search of my OS, and found some Drivers not digitally signed.Is that a problem,as my PC is functioning OK.Thanks for any advice.

Answer:Digitally Signed Drivers.

Hi D,
Your ok for the most part. A driver that lacks a valid digital signature, or that was altered after it was signed, can't be installed on x64-based versions of Windows. As a result, you will see this message ( Windows cannot install this driver ) if you are running an x64-based version of Windows.

The only other time (I think) may be if you updat a driver. again you may get that can't install it error. You can visit the device manufacturer's support website to obtain a digitally signed driver for your device.

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How would I go about turning off the Warning message that comes up when you are installing device drivers that are not signed by Microsoft.

I have already found the reg value:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Wind ows NT\Driver Signing

BehaviorOnFailedVerify = 0

Is there any other ways. I also have been told that the above method doesn't stop all of the pop-ups...does anyone know why?


Answer:Digitally Signed Drivers

right click on "my computer", click properties, select the hardware page, there is a button with "driver signing"

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Dear All,
A vendor website sporadically release's MSI's which are digitally signed (plugins to run the content). These are required for the website to function.
Users are more in number so we can't manually install the MSI and time is a constraint.
Packaging / Repackaging is not a quick solution
App-locker doesn't bypass UAC, AUTO IT didn't help, Manifest and shim are only for Exe's.
We are looking for a solution where in since these are digitally signed MSI's Users should be able to install them automatically without being asked for the credentials.

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Most of you know by now I hope that Vista requires it's drivers to be digitally signed by Microsoft. Is there a way to bypass this when the final product is released or do you think MS will back down due to public rage?

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I tried to run sigverif.exe on XP professional edition and found there are over 2000+ system files not digitally signed. How do I get those systems files (i.e. *.dll, *.sys) digitally signed by Microsoft as signer?Angus

Answer:how to get Microsoft digitally signed?

WOW !!! My computer works, but now I should worry about unsigned files.Now is the time to throw computer out the window is sigverif.exe?

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I have had to reinstall Windows 7 64-bit edition, and when I go to install PCWizard or Everest Home Edition, I keep getting an error about drivers not being digitally signed, and Windows will not install them. Before I reinstalled Windows 7, I had both of these programs running just fine. Is there anyway I can change the fact that Windows 7 will let me install those drivers?

Answer:Digitally Signed Drivers?

The only way for 64 bit versions of Vista or Win7 to work without digitally signed drivers is to start them up using F8 to get teh Advanced Startup and disable the Digitally Signed Driver service.

If you had them working before did you make sure all your drivers now are current?

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The file aticfx64,aticfx64,aticfx64,amdxc64,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64,atidxx64,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a,atitmm64 is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware
Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer I am using windows 10 with directX12 and I had to update my dedicated gpu cause I couldn't see the switchable graphics button ON ... and most of my usual games
witch I had played before now they were moving in slow motion very badly after I solved this problem with the official amdcatalyst software and drivers updated I get this annoying message on directx12 that says I need to get a WHQL logo driver ... any sollutions???

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I'm trying to install XP Pro SP1 from a combined update file. After the update the log file says "not digitally signed and will not be replaced" on lots of the files. Is there a way to fix this problem?



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Hello, I have Windows 10 (64 bit) and all the latest Windows + Lenovo updates. The SSD's are Samsung 850 EVO (system) and Samsung 840 EVO (data). Since a few weeks ago, I started seeing a pop-up message, whenever I boot the computer. It says that "A digitaly signed driver is required". Also, the Samsung Magician software reports, that AHCI Mode is deactivated and SATA Interface is N/A. Does that mean that my system is not running on full performance? And is there are solution for these issues? Thank you! 

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How do I solve the "Feature ID not registered" error so I can access my Windows files?

Answer:Windows cannot be activated due to error message "Feature ID not registered" How to solve?

that's a 'file association' error, sometimes Office related ... are you trying to open a document? or what?


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Hi all

System: ASUS Laptop N53SV i7-2630qm, Nvidia GT 540M, 8GB RAM, Win Home Premium (originally an OA key...)

Problems: dvd drive reads all discs as blank (not a massive issue), Nvidia card is not recognised at all (not even in device manager, or the windows rating tabs for system specs so I can not install drivers or nvidia control panel...again not a massive issue...) the big problem is my laptop freezes and becomes unresponsive forcing me to press and hold the power button to shutdown quite regularly at times, however I can sometimes get a few to several hours use no issues.

I have formatted several times lately but I still have the problem >_<""

Downloaded and installed drivers from ASUS as I can't use discs. Windows Updates updated.

It doesn't happen when I'm doing anything in particular, it seems quite random.

Firefox will become unresponsive but I can not close it or any tabs by clicking on the red cross.

Programs like Steam, Origin, VLC will appear to work but clicking any links or games results in no response and again can not be closed by navigating menus or red cross.

Any audio either by itunes or streaming will continue playing. Video will freeze but it's audio plays on.

I can NOT ctrl+alt+del as it gives me a black screen with an error msg saying to press esc to close things if they don't respond or power down by pressing and holding the power button.

That is my only method of "solving" this p... Read more

Answer:Freezing, general unresponsiveness needing hard resets to "solve"

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Several days ago an Avast virus scan detected the following virus in a Fox News Talk .dll file on my laptop (Vista):

Status: Threat
Severity: High

I quickly aborted the scan to dispose of the virus. Avast recommended a Move to Chest, but that didn't work. ("Error: Access Denied," or something like that.) The other choice offered by Avast was to delete the infected file, and, thankfully, that action was successful. Over the past few days I have run several scans using both Avast and Malwarebytes. Since nothing malicious has been detected in any of these scans; is it safe to assume that my Rootkit problem has been solved completely? Since the virus has been "deleted," does that mean I have nothing further to worry about with regard to this matter? Finally, is it possible to determine if the virus damaged my system in any way, or should that even be a concern?

Thank you.

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Regarding Augie65's solution to red X in place of pictures, it does not work. The block images box in Outlook Express is already unchecked. Any other ideas?

Answer:Unchecking "block" images to solve red X doesn't work

Check out this:
Open Outlook Express, Tools> Options> Send tab> check HTML radio button under Mail Sending Format then click HTML Settings button and check Send pictures with messages box. If the picture is linked to a web page, you will have to be connected to the internet to view the picture. You might check with the sender whose pictures you can't see and make sure that they have the Send pictures with messages checked on their program.

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I've got a nasty hitchiker in my Browser.
Logfile of HijackThis v1.99.1
Scan saved at 8:38:48 PM, on 5/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
C:\Program Files\McAfee\Common Framework\naPrdMgr.exe
C:\Program Files\Lavasoft\Ad-aware 6\Ad-watch.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer
R3 - URLSearchHook: Yahoo! Toolbar -... Read more

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well i installed the 64 bit drivers for my easycap DC60 eventually, but the problem i have now is that when i change my settings in AMCAP or the program they installed for me, i get an error saying something along the lines of "mini-driver "get" error and "mini-driver "set" error" when i highlight any boxes. Also i have noticed that many boxes are blanked out and different to those of other peoples (youtube tutorials)

any help would be greatly appretiated, thanks guys.

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Hi after getting this problem myself, I read a thread regard it on this website, however did not find a good answer.
My recommendation is to System Restore your computer to an earlier point.
I just done this, and my windows live messenger is working fine again.

Answer:How to solve "Windows Live Communications Platform has stopped working. " problem.

Hello and welcome to the forum

I am very glad you have your computer up and running, so I am assuming that the problem is solved, if you have anymore problems please let us know.

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i'm currently in charge of the IT support of a school, and the error message
"Documents.library-ms" is no longer working appeared on student account whenever they want to reach ther windows library directories.

I found something to solve this issue : delete libraries, then restor it. But this methode work only for accounts one by one, and they are more than 700!

So I want to solve this issues in a programmatic way, i found some tools like ShLib an SlUtil but it doesn't work

If someone already had this kind of problme, i'll be pleased to know how it gone!

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Hi guys, this has been something I've trying to solve for a little while and frankly I'm about ready to admit defeat. I must admit to reading a few threads on here that seem to pertain to similar issues, but as of yet I've been unable to solve this issue despite days and days of troubleshooting. I'd like to consider myself pretty computer literate (don't like the phrase) but the deeper technical side eludes me at times, so apologies in advance if I seem clueless ('cause I'm not! :P).

Also, I'm not sure if it's the right kind of etiquette to outright sign up to this site with the sole intention of solving an issue, but after lurking for a couple of days in a few threads it really does seem that there are a lot of extremely knowledgeable/helpful members, so it seemed a no-brainer to try and find some help.

I made a thread on a site relevant to the software I'm using (where my general issue is important) explaining everything, so if you click the link and read up what I've found so far, it's easier than repeating myself:

(sorry if this counts as advertising? It just seems easier than copy and pasting mine and another person's posts into here)
In short, my theory is the issue is either Astro MixAmp (click for image) related or maybe a driver issue, and I'm leaning towards Flash, given I swear I can sometimes hear it when PC games are loading and there's no game audio. As far as I'm aware, my audio drivers are up to date.... Read more

Answer:"Static sound" problem; out of ideas to solve/fix

If you would just post your problem on here and not link to other sites, it would be much better. Linking and having someone try to read other sites is not the best way. I read your post, but refuse to go all over the web to see what is actually going on with your PC.

All I know is you have a static problem, nothing else. Sorry if this is direct and to the point.

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Win XP Home SP3 on a Gateway 4525gx Laptop, w/ 2gb RAM.
Every time I close windows, I get this popup that I must click the button "end Now" before I can actually shut down.
Any ideas how to get rid of this error, or how to track down the specific process that is causing it?

What I have done...
Completely uninstall Wireless and reinstall... several times.
Completely uninstall Proset and delete... Problem persists.
Completely uninstall drivers for Wireless... (redetected upon restart, so.,..)
Completely delete the preciously automatically installed drivers... Problem persists.

No Traces in Event Viewer or Minidumps to help.

I have noticed in another thread that Norton can sometimes cause this issue, but I have never had Norton on my system.

The issue began when I did a hard drive replacement, with a rebuild of my system from the Gateway restore disk, followed by a complete update to SP3. It was not present prior to the disk upgrade / replacement. Also, I did the 8-steps complete, with clean report, just to be safe.

Any ideas as to how to trace which exact process is causing this, and thus moving toward solving this annoyance?

Thanks in advance.

Answer:Uninstall Proset - does not solve "End Program - Sample"

For it to display End Task, means that it must have started
Have a look at Autoruns

Note: Only disable what you are sure of
I once disabled my personal firewall (or something) and Windows stopped running

Here's another good one: Process Explorer

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Recently, for the umpteenth time, I tried the Windows DVD Maker and it actually worked! However, on the next attempt I get:

"The program cannot access the file because it is being used by another program"

I am burning a dvd-rw with several files, but I am not told which one is being accessed by another program. Is there anyway around this?

Answer:How To Solve the "the program cannot access the file..." message

Resource Monitor may be able to help you (Overview tab, Disk section) see which files are being read/written to.

Process Explorer (from MS System Internals) can do this as well...

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I smell a rat. No way I'm touching that. Any ideas how to unload it?

Answer:Yellow triangle in tray: "Solve PC Issues"

Fake MSE "clean computer" window

Here we go again.

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Hi, a friend gave me the link to your site.

For the last few months I've been plauged with a pop-up that drives me crazy. It literally happens every time I click on a website. My Pop-Up blocker doesn't stop it. It says "You may have critical errors on your PC" click here. It's designed to look like a windows message, but it's clearly an advertisement of some sort.

I've tried running every pest scan I could find. I also have Zone Alarm Pro on my laptop and I scan weekly with "Spysweeper". When I run the spysweeper test, nothing ever comes up. Week after week, it says "Congratulations, no Viruses found!"

I'm scratching my head at a loss. A friend told me to try running "Hijack this" and posting the log here to see if anyone could help.

So, here it is. Would be very appreciative if you could tell me what looks suspicious that I could delete here? I'm not the most computer savvy person around, so I have no idea what to get rid off.

Edited to add -- Forgot to mention. This is a PC my company, RBC Royal Bank gave me as I'm taking an Executive MBA program, unfortunately though - I have to take care of all required maintenance. That's why you see reference to RBC occassionally.

C:\WINN... Read more

Answer:Posted my "Hijack this" log in the hopes you can help me solve this mystery!

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I've had a problem discussed in depth here:

A system restore did not work. PC "refresh" did not work (got me crazy). I've done a number of checks/scans (CHKDSK/ScanDisk, sfc /scannow, Windows Defender, TDSSKILLER, and Malwarebytes Anti-Rootkit) without any threats/errors occurring (I know it's not an exhaustive list.). I'm at my wits' end.

Simply, I understand that "reset" (Reset Windows 8) supposedly (and I'll get to why I say that) removes everything and reinstalls.

Assuming this is a copy of the Windows 8 that was originally activated the first day I used my computer, I should be by the above definition be able to go back and rebuild what had been a system without this problem for about five months (length of time since purchased, approx.). I also have burned recovery DVDs from the first day of use.

There must have been a reason that "Refresh" didn't help. It's beyond me.

To all of you, is this Reset as good as the old reinstallation from discs that I'd done, for example, on XP in the past?

Do I need to wipe everything or can I just do the quick (just remove files, not fully clean) reset?

I can't imagine anything outside of the OS causing my situation. Can anyone? Is there any way with "Reset" (assuming not an OS issue alone) that the problem can migrate to the new "installation?" I've never updated the BIOS or any such thing.

Any advice here? Thanks.

Answer:Effectiveness of Using PC "Reset" to solve specific issue

Hello CP,

When you reset Windows 8, it will be the same as doing a clean install of Windows 8. Other than backing up anything that you do not want to lose first, you would only need to do what's in the tutorial.

Reset Windows 8

Hope this helps,

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