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updates preventing my computer from shutting down

Question: updates preventing my computer from shutting down

i keep getting this message. i have already disabled automatic updates through group policy editor.

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Preferred Solution: updates preventing my computer from shutting down

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: updates preventing my computer from shutting down

With this batch script you can automatically close apps not responding at shutdown in windows. Please execute the batch script as a administrator.

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My computer is an XP home edition I believe, and it asked me to install some important updated. After doing so, it told me that I needed to restart or shut down my system in order for the updates to take place. When I tired doing so, It gets stuck. I get to a blue "log-off" screen, and it says 6 out of 14 updates are being installed... do not turn off your computer. But it stays like that for hours, and never updates, so I end up having to shut off my computer by hitting the power button. :/

I tried doing a system restore, but those updates have to be installed first. Before it even tries to restore, it deals with the updates. I'm not too sure what to do. Is there any way to bypass these updates, or get them installed some other way? I'd really apriciate the help. Thanks.
 

Answer:Updates for my computer are preventing me from shutting down my computer

Is this a new system? When you go to updates have you validated your copy of XP with Microsoft? Once you do that and make sure your settings are correct in your browser for downloads it does take time but not hours. Are you running firewalls, Zone Alarm etc., anything that would block the updates? Jazz
 

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What can I do to prevent updates from preventing me from using my computer?
Apparently whoever designed Windows update never considered the possibility of people using small SSD drives that only have a fraction of the space required to run applications. Everything worked under Windows 7, although I did have to do some tweaking to get it to install apps directly to drive E: (my multi-terabyte hard drive). After installing Windows Update, I had to do the same registry tweak to make it install programs on drive E:, and it worked fine the first six weeks or so, but then it started routinely breaking one or two of my applications with each update. The problem was initially tedious to fix, but I eventually got everything working. However, I was not successful at getting Windows to comply with running my Chrome browser from E: I finally relented, and moved as many of the commonly used apps to drive C: (the SSD) and consequently had to set the cache size smaller. Everything was fine for another month or so.
However, beginning sometime in November, Windows updates started failing. It schedules an update, runs the update, reboots my computer, says the update failed, and reboots the computer again, uninstalled the update, and then it works. This was an annoyance, but since it only happened once a month, I put up with it.
Recently however, Windows has started retrying updates every few days, and doesn't bother warning me in advance or asking my permission. It just unceremoniously shuts... Read more

Answer:What can I do to prevent updates from preventing me from using my computer?

In updates, there is a setting to schedule restart, usually 3am. Can you check that setting is enabled?

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I am not able to install the windows updates>>used Express and got like 72 updates required. dloaded all but NONE installed.. got this message>>

A problem on your computer is preventing updates from being downloaded or installed

any help on this? this is after a windows XP install/repair

thanks, bo bo bolinski
 

Answer:A problem on your computer is preventing updates from being downloaded or installed

Re: A problem on your computer is preventing updates from being downloaded or install

no help on this? I am suprised! do I have to do the HJT routine or does someone have an easier solution??

thnx, bo bo bolinski
 

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I have 93 updates for XP & Office 2003 which I cannot install. I have stopped and re-started the update service & tried everything else I can find on the web.

I would be very grateful for any help anyone can provide!

Answer:A problem on your computer is preventing updates from being downloaded or installed

Is your windows update allowed to install updates automatically? Check your settings in the security center. I hope you are updating via a broad band connection. Also does windows download the updates and stalls have way thru the installation? During the install of the downloads, Windows will ask you to accept certain agreements. You may not be seeing these and think Windows has stopped installing. Windows will not move forward unless you respond to these agreement. When downloading be sure all the downloads are complete and upon the installation part, Minimize your screen to see these agreements. IE7 download and install is one of the biggest culprites. It hides behind your Download and install screen.
Hope this helps.

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since buying my new laptop, i'v had it shut down on me on numerous occasions with no warning, whilst in use.it go'es first to shutdown window & then to configering updates then shuts down.on restart it go'es into the configering updates phase again taking 10to15 minutes to boot up.any suggestions on how to over come this would be greatfully recieved.

Answer:updates shutting computer[vista] down.

Can you check to see if you have KB937287 click here update?

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I just let Windows install todays updates. Everything except Skype (this included an NVidia driver). When the computer started up after the Windows update (with the "don't shut off computer completing updates. etc.) message, the computer shut off. First I thought it was part of the update (and machine would restart) but it was not. Something broke.

I restarted and as soon as hit windows start screen it shut off again. I restarted again and got the "Windows Did Not Start - repair message". I said "run startup repair". Windows shut off during that process. I restarted again, and was able to run the repair process. But once it finished and booted into Windows it shut off again. I was finally able to start Windows so went to command prompt and started to run SFC /Scannow. It shut off during this test.

lastly I thought maybe its an overheat issue. I booted into Windows Safe mode and started the program HWMonitor. It showed my CPU temps at 39 degrees C. Then it shut off again. At this rate I'm going to wear out the on/off button.

Any ideas?

Answer:After todays (7/19) Windows updates my computer keeps shutting off

Try a System Restore yet? Do it in Safe Mode (or repair disk/install DVD), hopefully no restarts to interfere the restore. Then install updates one by one (restart after each and wait a bit to make sure it is alright), Nvidia as last.

You can also try just downgrading GPU drivers first, and restore if it does restart like that.

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Hi Guys,

I have a serious problem. Whenever I go to the Microsoft web site and attempt to download updates my computer shuts down. Why is this?
I have Windows XP Professional (SP3)
Could somebody please assist me in solving this problem?

Thanks.

Compton

Answer:Computer Shutting Down During Attempts To Install Critical Updates

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message (which is also known as the Blue Screen Of Death (BSOD)).

To change the recovery settings and Disable Automatic Rebooting, right-click on My Computer and select Properties > Advanced tab. Under "Startup and Recovery", click on the "Settings" button and go to "System failure". Make sure that "Write an event to the system log" is checked and that "Automatically restart" is unchecked. Click "OK" and reboot for the changes to take effect.

This will not cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with information displayed that will allow you to better trace your problem. Next time your computer crashes copy down the entire error message (including all the numbers) and post it back here.

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My virus scan keeps picking up a trojan vundo. It deletes it but it keeps coming back. I am at my witts end. This of course was after my teenage stepdaughter used the computer. I have ads popping up constantly, my computer is ridicously slow, my automatic updates keep turing off on their own, my computer is a mess. I just don't know where to begin, as I am completely a NOVICE when it comes to computers. Any help and advice would be GREATLY appreciated.
Thanks

Answer:Trojan vundo, updates keep shutting off, I am computer illerate

Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progress" will show at the top. It may take some time to complet... Read more

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When trying to use Windows Update, the updates download successfully but fail to install. The following message appears: "Problem: A problem on your computer is preventing updates from being downloaded or installed." I have turned my antivirus software off, I have tried updating manually, I have tried updating one at a time. Nothing seems to work. I now have a backlog of 13 updates that I'm supposed to install. Can anyone please help? THANKS!

Answer:Windows Update: "problem on your computer is preventing updates from being installed"

Boot into "Safe Mode with Networking" (restart while tapping F8 repeatedly) and see if you can install the updates. This should work.

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Ok heres the deal.
I crashed my system and have done a clean install. I couldn't find my winxp pro disk so I barrowed my friends. His has SP2 on it. I then found out after installing it, that it wouldn't work with my product key. So i had to go searching for my disk. Thankfully I found it, and did a windows repair to reinstall the system with the new disk.
My disk didn't have SP2 on it.

So I go to windows update to do updates and it trys to install like 80 something updates and everytime it comes back with ": A problem on your computer is preventing updates from being downloaded or installed "

I have a feeling that it thinks SP2 is on my system. is there a way to resolve this without having to do another clean install?

John

Answer:"A problem on your computer is preventing updates from being downloaded or installed"

Hello and Welcome to TSF


Why wouldn't it work with your product key?
It is better to install with SP2 incorporated onto the cd, saves a lot of time. SP2 should have been eliminated while performing the repair install.

You could try the following but you need SP2 installed before installing the updates, the site should have recognized it was not installed. If the following does not help then I suggest you Slipstream Windows XP Service Pack 2 and Create Bootable CD and do a clean install using the proper software


Try re-registering the windows update components. This may help fix a corrupt installer


1. Click on Start and Run,
2. Type "REGSVR32 WUAPI.DLL" (without quotation marks) and press Enter.
3. Should get the message "DllRegisterServer in WUAPI.DLL succeeded" Click OK.
4. Repeat above for each of the following:

REGSVR32 WUAUENG1.DLL
REGSVR32 ATL.DLL
REGSVR32 WUPS2.DLL
REGSVR32 WUCLTUI.DLL
REGSVR32 WUPS.DLL
REGSVR32 WUWEB.DLL
REGSVR32 WUAUENG.DLL

5. Reboot

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Hi, just switched from Win 7 to 10. I had initially added a Chinese keyboard setting for writing or reading Chinese (taking Chinese classes) and also a Chinese software. The software was uninstalled just prior to the update and the 2 keyboard things were removed after. Anyhow, that's it, I did nothing 'Chinese after that, and yet, when rebooting I got the above message, "this app (in Chinese characters) is preventing you from shutting''. How can this be? Where does it come from? Since my keyboard no longer has Chinese, actually doing a search for such a file will be impossible--besides the fact that I can't really read Chinese anyways. So how do I find such an app and get rid of it?

(BTW, unlike Win 7 now on boot I get HP Solution center loading as well and don't know what to disable since doing so may actually disable the printer.)

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Greetings. So, last night I was about to go to sleep and began to shut down my laptop, which is running on the latest version of Windows 8 and IIRC is an Asus G750, when I noticed something called Coloruservice was preventing me from shutting down. I cancelled the shutdown because of the paranoid person I am to see what it was and if it was harmful. As I was looking up what it was it popped up that Avast blocked a trojan that was originating from coloruservice.exe in some folder in x86, I immediately proceeded to run a Hardened Boot time scan using Avast free 2014 and supposedly nothing was found. I googled this for hours and couldn't find anything about it being that harmful, but I had never seen it before, and have never run it on my laptop, unless something else causes it to run. Does anyone know what's wrong? What do I do? I have classes in a few and i'm going to be going nuts until I can fix this.

Answer:Psuedo freaking out, coloruservice.exe was preventing me from shutting down..

Hello Dyrstan and welcome to BleepingComputer!    
 
My name is Sirawit and I'm here to help you.
 
Please note that I'm currently in training and my fixes need to be check for approval first, that may delay our fix a bit, but I will normally reply back in 24 hours.
 
If I don't reply after 2 days, feel free to PM me.    
==========================================================================Some points for you to keep in mind:
Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planned. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happ... Read more

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Answer:Why am I recieving message that 2 apps are preventing me from shutting down on my Windows 10 P.C.?

When it says that, it shows you what the apps are... this is not uncommon if you have unsaved work and the app prompts to save it.

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Hi,
Right now i have about 56 updates pending, most of them office updates, and a couple of Windows updates.
I've discovered that a update is preventing my PC from sleeping, as when i do a system restore back to before i updated my PC will sleep, and then instaill them again my PC wont sleep.

I'm assuming its a windows update rather than an office update causing this problem.
Is there a better way to see which update is causing the problem rather than instailling each update, one by one?

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I'm having startup issues with a Windows 10 Build:
Cumulative update for Windows 10 ver. 1511
KB3192444. (I hope I copied it correctly).

Before this update is installed the problem doesn't exist, after it's installed it does.
I posted this issue here but have not gotten any help.
Because windows 10 automatically installs updates I needed to go into Group Policy Editor-Computer Configuration-Windows Components-Windows Update and set it to
"Notify for download and notify for install"

But, when I go back into settings for windows update advanced settings, the choose how updates are installed has remained with the same 2 options.

How can I be sure that Windows 10 does not install this update????
Does changing this setting in GPE work ok?

Any help will be appreciated,
James

Answer:Preventing Auto Updates

Hi, to hide (stop) a particular update see:
Windows Updates - Hide or Show in Windows 10 - Windows 10 Forums

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I've somehow got some malware/ trojans/ viruses, whatever you may call them, and I'm unable to update my spyware/ anti-virus software. I currently have Spybot, Zonealarm pro, ad-aware pro and a recent download of the free avg anti virus...all of which are outdated. Can anybody please assist in the removal of these things causing the problems?

Thank you!
 

Answer:virus preventing updates

Welcome! to MajorGeeks.com!

Please follow the instructions in the READ & RUN ME FIRST link given further down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide


Helpful Notes:


If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in Safe Mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
To avoid additional delay i... Read more

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I'm having startup issues with a Windows 10 Build:
Cumulative update for Windows 10 ver. 1511
KB3192444. (I hope I copied it correctly).

Before this update is installed the problem doesn't exist, after it's installed it does.
I posted this issue here but have not gotten any help.
Because windows 10 automatically installs updates I needed to go into Group Policy Editor-Computer Configuration-Windows Components-Windows Update and set it to
"Notify for download and notify for install"

But, when I go back into settings for windows update advanced settings, the choose how updates are installed has remained with the same 2 options.

How can I be sure that Windows 10 does not install this update????
Does changing this setting in GPE work ok?

Any help will be appreciated,
James

Answer:Preventing Auto Updates

Hi, to hide (stop) a particular update see:
Windows Updates - Hide or Show in Windows 10 - Windows 10 Forums

3 more replies
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I have a Compaq desktop at home running Windows 7 Home Premium. My girlfriend has a user account on it that she uses from time to time. She sometimes needs to restart the computer. When she tries to do that, many times the shut down screen shows "Install updates and Restart" as the default action. Is there a way to eliminate that option for her account or at least make Restart or Shutdown, without installing updates, the default choice? She is careful about changing the option, but I am concerned she might slip up one time.

I have no desire to upgrade to Windows 10 at this time (Yes, I know the free upgrade offer is supposed to end at the end of June). On my account, I manually go through the list of new available updates and remove any that are related to preparing the computer for Windows 10 or actually downloading and installing it.
 

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Info in this thread:
http://forums.techguy.org/windows-nt-2000-xp/736643-automatic-updates-rundll32-error.html

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:55:39 PM, on 8/3/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avi... Read more

Answer:MalWare preventing Automatic Updates?

Er hm, was I suppose to post the HJT log while in non-safe mode?
 

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hello everyone,
my sons laptop has acquired a virus. (an acer aspire 5100 on xp)basically it is preventing any windows updates & any security scans. It is clever; for example if i attempt trend micro house call i get blue screen & the pc shuts down immediately. When i reboot it refers to fat32 as follows:
checking file system on c the type of the file system is fat32.

i have current subscription to trend micro internet security for three pc's but can't download due to the virus.
i am not a "power user" but i am capable of starting the the laptop in safe mode & carrying out basic tasks.(but it appears to be stopping that unless i'm doing something wrong with the "f8" key)

how serious is this & is there the idiots guide to a resolution?
thanks for looking bob (uk)
 

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Hello guys, I hope I've posted this in the correct place. I'm only averagely tech minded so I'll try my best

I'm running Windows XP (sp3) and mostly use Chrome browser with IE occasionally.

My Avira Free has refused to net update for over 24hrs, and when I look at Internet Options I see the 'use proxy server' button is checked although I've previously un-checked it. I've managed to download manually from Avira and am currently running a scan with it & Malwarebytes.

I have some log files but I take notice of the warning against posting hijack this logs in this forum.

There are several processes & files that look decidedly fishy to me but am not sure of where/how to proceed. "ProxyServer = http=127.0.0.1:49717" for example!

I also use Malwarebytes free version & update & scan regularly with this & Avira free AV.

I usually scan any potentially fishy files with AV & MWB before downloading but something's gotten through (could be another user when I've not been here is responsible) or can hardware like a cheap chinese USB hub be responsible?

Answer:malware &/or virus (I think) is preventing AV updates

Welcome joolzLet's run these as I feel you have a rootkit.Many malwares like to change the proxy setting on you.Please click Start > Run, type inetcpl.cpl in the runbox and press enter.Click the Connections tab and click the LAN settings option.Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.Now check if the internet is working again.Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select Run As Administrator.If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.Click the Start Scan button.Do not use the computer during the scanIf the scan completes with nothing found, click Close to exit.If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.... Read more

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Hello.

I posted in the Vista section about trouble I am having with updates installing. One person replied that "[b]ecause of the large number of problems in category items that [I] posted, and the corrupted SFC store," before I do anything else, I should post in this forum to make sure my system isn't infected.

To briefly summarize what I posted over there, I can't get some updates to install, and I have some corrupted files (or corrupted something . . . I honestly don't know enough to know what the problem is).

Here is what I got when I ran the dds:


DDS (Ver_09-03-16.01) - NTFSx86
Run by admin at 16:00:03.31 on Thu 04/16/2009
Internet Explorer: 7.0.6000.16830 BrowserJavaVersion: 1.6.0_07
Microsoft? Windows Vista? Home Premium 6.0.6000.0.1252.1.1033.18.2037.1118 [GMT -5:00]

AV: ZoneAlarm Security Suite Antivirus *On-access scanning enabled* (Outdated)
FW: ZoneAlarm Security Suite Firewall *enabled*

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkS... Read more

Answer:Possible malware infection preventing updates

Hello ti2,

I'm not seeing any malware in these logs. You can run an online scan and see if it detects anything lurking about. It can take some time, so please be patient and allow it to run it's full course:

**Vista users - right click on the IE icon and run as administrator

Using Internet Explorer or Firefox, visit http://www.kaspersky.com/kos/eng/par...avwebscan.html

1. Click Accept, when prompted to download and install the program files and database of malware definitions.


2. To optimize scanning time and produce a more sensible report for review:Close any open programs
Turn off the real time scanner of any existing antivirus program while performing the online scan

3. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes.Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
Click View scan report at the bottom.



Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

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I have a paid version of AVG Internet Security 2012 which commenced in August 2012. I've had paid versions in the previous two years and until the last two months have had no problems.
In the past few days when I switch on my PC (Windows XP with Mozilla Firefox browser, wired connection with BT) the automatic AVG update will not proceed, nor will a manual attempt.
Within a few minutes of switching on the following Windows warning box appears on the screen:
'The software you are installing for this hardware - Non-Plug and Plug Drivers - has not passed the Windows Logo testing to verify its compatibility with Windows XP. Continuation of installation of this software may impair or destabilise the correct operation of of your system either immediately or in the future.'
Two options are then given: Continue anyway or Stop installation.
The updates waiting to be downloaded are all version 2238 of the the following: Alert Manager; Anti Rootkit Driver; Anti Spam Component; Scanning Engine; Set Up Component; Kernel components; E-mail Scanner; Firewall Component; User Interface Component; Identity Protection; Language Files (English); Online Shield (Settings); Resident Shield Scanner; Link Scanner HTTP Redirector; Systems Tools Component; TDI Component; Pc Analyzer; Update Component.
If I click on 'Continue anyway' the system attempts to download the updates again but aborts very quickly and the same warning notice appears. If I do nothing the warning notice remains but my AVG page sa... Read more

Answer:Windows preventing paid AVG updates download

I'd recommend putting this to AVG in the form of an email. Even copy and paste what you posted here.

2 more replies
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I was going to download Norton 2009 antivirus, but the setup said that the computer needed and upgrade. I proceeded to the windows update to check. Sure enough I needed windows service pack 2. I tried to download this but got the error 80072efd. Its not the firewall, but i also realized that I cannot download it directly from the windows update website. I am really confused and need this antivirus cause my computer is infected at this time. All help will be appreciated.

Answer:error 80072efd is preventing me fom downloading updates

hi and welcome to TSF the first thing you should do is go here
http://www.techsupportforum.com/f50/...lp-305963.html and get help for your infection and then see about antivirus i would not choose norton or mcafee as they can cause issues with vista

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Hi,
Since an automatic update on my computer, my computer will not access the internet. I have tried to resart the computer to a previous point pre-updates but now it will longer do this either. So i am a stuck. Can you help?

Thanks

Answer:Automatic updates now preventing access to internet

Quote:





Originally Posted by duncan hill


Hi,
Since an automatic update on my computer, my computer will not access the internet. I have tried to resart the computer to a previous point pre-updates but now it will longer do this either. So i am a stuck. Can you help?

Thanks




I have a similar problem. Bun not from automatic updates. I updated Adobe reader(it says "Install security update). Since then It appeared in system Tray an yellow triangle with an exclamtion mark on it. If I click on it, it disappears, but my network connection has stopped working. It connects normaly, but the computer works like it would not be connected to the Internet. I unistaled the update, but the problem reappeard after 2-3 days. Now it looks that it is all OK, but I do not know what am I suposed to do.

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Hi Guys,

I could use some help getting rid of some malware that has been vexxing me for quite a while now. Looking back at my windows update history, I have been unable to install Vista Security Update KB979683 since 16 Apr 10 with it attempting to install everyday since then and always getting the same error 'FFFFFFFF'

I was unable to get a RootRepeal log as the program would use up all my RAM (2GB) and then just exit itself after about 20 mins.

My logs are attached. Thank You!
 

Answer:Malware preventing Vista security updates

Welcome to Major Geeks!

You ran steps in safe boot mode not normal boot mode. You should be running in normal boot mode to get proper logs unless that is not possible.

Also you skipped running step 6 of the READ & RUN ME so we cannot tell whether you have a Master Boot Record rootkit infection or it is just the disk emulation software you did not disable. To properly continue, you will have to run this step and then rerun MGtools and attach a new log; however, based on the sum of all logs, I don't think you are having malware problems.

While problems with Windows Updates can sometimes becaused by malware, it is quite frequently not malware. It could just issues with Windows itself or it could be your own protection sofware. You could try shutting down Symantec and Windows Defender and see if you can update.
 

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For some reason, whenever windows 8.1 updates, internet explorer stops working. Every time I try to get on the internet, I just keep getting a message that 'this page cannot be displayed'. Skype still works, so the problem seems to be internet explorer itself.

I have decided to switch to google chrome to fix the problem, but I can't do so without getting on the internet.

I would like to restore the computer to a point in which it worked, and I have one restore point which I'm certain will work, but the problem is, immediately after restoring, windows automatically updates, which kind of undermines the entire purpose of the restore. I have tried changing the update settings so it will restore without updating, but as soon as the system restores, my changes are undone and windows then proceeds with the stupid updates.

I just want to get on the internet somehow to install google chrome! (and no, I can't just copy and paste from the computer I'm currently on because this one has windows 7).

Any ideas?

Thanks,
smile puppy

Answer:Windows Updates Preventing Internet Explorer from Running!

Unplug your router, then do your system restore. You then have as much time as you need to configure Windows Update not to auto check.

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Hi

With Windows 8.1 Update, how do I prevent all users that the notification of any updates to the apps by Microsoft Store will never be displayed?

Thanks

Bye

Answer:Preventing the notification of any updates to the apps by Microsoft Store

This should cover it: Tech Blog :: Enable/Disable App Notifications In Windows 8

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Hi, my computer somehow picked up some nasty little programs that caused a lot of problems. This is my first time posting on a tech help forum so I hope I followed the rules correctly. If I've done anything wrong or you need some information I didn't supply, please let me know and I'll try to correct it ASAP.

Thanks in advance for your help :]
Okay, here's an outline of my problem:

Initially the desktop of my computer was changed into a screen that read "Warning! Spyware has been detected on your computer!" in Blue and Yellow text.

I downloaded and ran a few different antispyware programs:
SUPERAntiSpyware Free Edition
Dr. Web Cure It!
and Malwarebyte's Anti-Malware

Each of these programs detected some things and I had them remove them.

The desktop issue is no longer present now, however two issues that I know of remain.

I use Mozilla Firefox 3 and it works normal, same homepage and everything, except when I do a search in google, I can not follow the links. If I click on a link it'll divert me to some other things.
At first the links (under properties) all lead to some weird website that started with an "a" sorry I don't remember what it was...

Now all the links are to a go.google.com/? followed by a ridiculously long string of characters.

Some of the redirects try to get me to download some pseudo antivirus program antivirus 2009? I think it was called.

Other issues I have is I can't access any help sit... Read more

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Hello all!Firstly, thank you so much for running such a magnificent site with such detailed and easily understandable instructions. I direct everyone I know to this site once they become infected--you offer such useful tools and great suggestions. Anyway, onto my problem. I'm working on a friend's laptop that was infected with System Check. (Boo!) The computer is unable to connect to my wireless, nor his wireless at home and the Windows diagnostic tool is of no help in that area. So everything I'm downloading to run on his computer, (rkill, gmer.zip, etc.) is being downloaded on my computer and transferred via flashdrive. Everything is being run on this computer while it's in Safe Mode with Networking. After going through the steps per the removal guide for System Check, I discovered that the infection was a lot tougher to remove than previously thought. It has kept MalwareBytes from being able to update, and I had to initially rename both TDSSKiller and MalwareBytes installer with single word names so that the malware wouldn't stop the process from running. When trying to run MalwareBytes after going through the guide with Rkill and TDSSKiller (which found no infection,) I receive an error from MalwareBytes that states: Program_Error_updating(11004,0,No address found)I am unsure if this is related to the rootkit, or if the rootkit is preventing the update due to the wireless connectivity issue. So I suppose my questions are thus:1.) Is the rootkit... Read more

Answer:TDSS infection preventing updates to MalwareBytes/Internet connection

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me Agent ST for short), it's a pleasure to meet you. I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated f... Read more

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This topic is tied to the following post: http://www.bleepingcomputer.com/forums/t/304226/unable-to-update-mbam-spybots-d-or-avg/I have malware on my machine that prevents me from updating any of my security apps (MBAM, SpybotS&D, AVG). If I do scans with them in both regular and safe mode I receive no results.Steps i've already taken with the help of a moderator includes: - running fixexe.reg - running TFC - running rkill - running SuperAntiSpyware - re-running MBAM (to no avail)Now I have run Defogger, DDS, and GMER and will post the results per the guidelines and attach the appropriate files:DDS.txtDDS (Ver_10-03-17.01) - NTFSx86 Run by Duong at 20:43:34.07 on Mon 03/22/2010Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_05Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1270 [GMT -8:00]AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) coloro:#E567177FW: ZoneAlarm Firewall *enabled* coloro:#E567176FW: NVIDIA Firewall *disabled* coloro:#E567175============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exesvchost.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\Program Files\AVG\AVG9\avgwdsvc.exeC:\WINDOWS\system32\CTsvcCDA.exeC:\Program Files\Juniper Networks\Common Files\dsNcService.exeC:\Program Files\NVIDIA Corporation\... Read more

Answer:Malware preventing security apps updates (i.e. MBAM, Spybot, AVG)

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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I am infected by a Trojan/Virus that prevents me from updating my antivirus software as well as redirects any clicked links from a Google search. I've run Ad-Aware and it removed a trojan but apparently did not completely fix the problem. I have run online scans (Kaspersky and Panda) but the scan either didn't finish or my computer rebooted when the infections were trying to be removed. I've installed MalwareBytes but it will not execute. I've pasted the dds.txt log below and attached the attach.txt and hijackthis.txt logs.

I appreciate any help that can be given.

Thanks,
Brian

DDS (Ver_09-05-14.01) - NTFSx86
Run by brian at 20:38:36.45 on Wed 05/13/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_13
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.3069.1563 [GMT -4:00]

AV: AVG 7.5.557 *On-access scanning enabled* (Outdated) {41564737-3200-1071-989B-0000E87B4FB1}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalS... Read more

Answer:Infected with an unknown trojan preventing updates to antivirus and causing google redirects

Just bumping this up. I'm still interested in getting some help if anyone is available.

I appreciate your time. Thanks.
Brian

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Hi,
I have two files whch I cannot delete. Namely Apache and MYSQL. They have been
erased in the registry and everywhere else. These files are located in Computer
Management in the Services folder. I see NO method of deleting them. I be very
grateful if you could tell me how to achieve this.
regards
Gerry
 

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Every time there is a windows update, my computer turns itself on and installs the update on its own. It's really annoying when I leave my home for a few days and come back to find the computer on at the log-in screen. How can I make it so the computer doesn't automatically turn itself on and install the updates?

Answer:Windows updates - Computer boots up on it's own and installs updates, how can I stop it doing updates on it's own?

In your PC settings, try setting Windows update to anything except "Automatic". However, with this setting change, you would need to regularly check for updates to ensure that your PC is up-to-date with regards to security.
You may create a Windows Central account to provide us with more information: what OS version are you referring to?

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Vista for some reason keeps wanted me to shut it down to install updates. every time i go to shut it down it says install updates then shut down computer. but I've down this constantly for about 15 times for an hour and its still saying it. any ideas why this is happening?

Answer:Vista keep's shutting down for updates.

please read my post is this the same as my problem?

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Hey,

My Toshiba Portege laptop needs some serious updating. I finally got it on to XP SP2 an now when I attempt to make the rest of the updates (such as IE 7 etc) the computer simply shuts down during installing these updates.

It's never really been used and has just been formatted. No virus signs whatsoever. Runs perfectly when not attempting to update.

Anyone know what may be causing this?
 

Answer:Windows Updates Shutting Down My PC

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Greetings,

I built my comp (with the help of several fine people on this forum) in July. Bought a new copy of Win7-64bit and everything has been running great. Lately, everytime I shut down it says it needs to install updates and it goes through 23 installations. I let it do it's thing and the next day is the same thing, installing updates 1 of 23. I've watched it and it does go through all 23 (can't see any details) and then shuts down like it should.

Anyone ever hear of this occurrence and if so, any tips? Thank you very much.

ok, I looked at the updated, and most of them are for XP??? Copied the details of one of them below and of course all of the XP upates failed, now after more digging, I did install Microsoft Office XP on my system as I didn't really want to buy a new office suite, but I looking at the update list, almost all of them refer to powerpoint or office or something. I bet you that is the issue.

_________________________________________________________________________________________________

Security Update for Microsoft Office XP (KB957646)

Installation date: ‎1/‎6/‎2011 11:16 PM

Installation status: Failed

Error details: Code 646

Update type: Important

A security vulnerability exists in Microsoft Office XP that could allow arbitrary code to run when a maliciously modified document is opened. This update resolves that vulnerability.

More information:
http://www.microsoft.com/downloads/details.aspx?FamilyId... Read more

Answer:Always installing updates when shutting down

Hey Zebug,

Just a visitor here at the site, but I was having that problem when I first starting using Win 7.
not those perticular updates, but updates in general. I kept thinking dang there are alot of updates to Win 7.
I found it was trying to install the same updates everyday because they were failing to install during shutdown.
I know go into the windows update and run them before shutting down and no more problems,all would install with no fails.

just thought Id share. thanks,

William.

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For some time now I've been plagued with messages regarding having to shutdown the computer to install 'important updates.' The computer says it's installing the updates and needs to shut down which takes for ever. It then reopens to say 'Updates were not configured correctly. Reverting changes' It then goes automatically to 'Switching off...installing updates.' After an age it reappears with 'The user profile service failed the logon. User profile cannot be loaded.' I then have to physically switch it off and it restarts successfully. That sequence has been ongoing for some time. I have Vista Home Premium Service Pack 2 and on a Dell Inspiron 1545 Laptop. Thanks for any assistance.

Answer:Shutting Down Problems with Updates

"The user profile service failed to log on" etc - I could suggest you try a "system restore" if you have an idea when the problem occurred and you can restore to a date BEFORE that. Otherwise have a look at this LINK - click here

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Visiting a friend who complains that WIndows Update will shut down his PC without warning in the middle of his work, then install Updates. I figured he was missing the popup warning which enables user to extend timeout for Updates restart.

However this just happened to me in the middle of a forums post being done on his PC. The PC just shut down without warning and started installing a single Update.

I am wary to set his Updates from Automatic to Manual install since he may let them pile up. Is there anything I can do to assure he'll get the normal warning popup from System Tray?

WUD is set to Show Icon and Notifications in tray Notification settings.

Answer:Updates shutting down PC without warning

Hey Greg,

You could use the tutorial below to disable the automatic restart for Windows Updates without needing to change letting Windows Updates to automatically install.

You should still get the reminders that a restart is needed.

Windows Update - Enable or Disable Automatic Restart

Hope this helps.

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A previous question about how to uninstal Windows Steady State goes unanswered.  I presume Microsoft people monitor these posts, but they do not know how to uninstall Windows Steady State to enable the Windows 10 1511,10586 updates
to be installed.   It looks like I am stuck in a bog unable to move forward with Windows 10, so intend to roll back to my previous version and then consider my OS options.   
Is anyone aware of any major problems likely to be encountered by me taking this course?

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Hi guys, can you help please. My daughters dell laptop is stuck on configure updates. Doesn't update and comp restarts over and over it is groundhog day on the lappy. I cannot get to anything. Any ideas please.
 

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When I try update WIndows XP it will say I cant get permission.
The computer also is slow shutting down when I use the start /shutdown option, If I use the task manager is shut rapidly.
I ran an antvirus scan in both the normal and safe mode,,no indication of any action .I'm using Kaspersky Internet Security 09..
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:13:09 PM, on 10/17/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\netdde.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Seagate\SeagateManager\Sync\MaxSync.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\issch.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe
C:\Program Files\Java\jre6\bin\jusc... Read more

Answer:Cant get to windows XP updates. also slow shutting down..

Microsoft help line solved the problem ,,I'm not sure how. but they did a super job. Their tech help line support was surprisingly good.
Best of all,,,NO CHARGE
 

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Win 8 ....
hello - yesterday wsn't the first occurrence: - after installing update(10) that require a 'restart' the process of 'installing' starts after the restart takes place - i see the warning not to shut-down the computer, see the percentage of installation and then all goes black at about 16%!! Tower is showing computer still 'on' but screen goes into 'sleep'.
i wait it out.
come back to computer to find still in 'stall' (what i call it)..
I Have 'shut-down' option set to ''turn off computer if i press the on/off button on the tower;
So i try that ! no response !! it won't shut down!
- i wait and wait several hours and finally the shut-down option responded .... and the installation of the 10 updates resumed.
This incident(s) is one of the reasons i'm hesitant to try installing Win 8.1....
Any ideas appreciated !

Answer:when shutting down to install updates-it stalls!

It's not that unusual, just few days ago I had a laptop with XP sit and simmer 36 hrs. before all the updates were done. Small, almost full HDD with bad case of fragmentation was the cause. Might also be a good idea to have "High performance set for "Never sleep" mode.

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When opening Windows update I am greeted with the message that Windows 10 is ready to be installed and a reboot is required. I do not wish to isntall Windows 10 but do wish to install updates for Windows 7. On reboot Windows 10 does not install but the message remains. Please advise as to how I can remove the Windows 10 message and update Windows 7. Thanks.

Answer:Windows 10 ready to install preventing Windows 7 updates.

Hi and welcome to SevenForums,
You might try to power down just hold down the power button on your computer till your machine turns off
Then unplug it from the power source and or remove the battery if using a laptop.
Hold down the power button again for at least 60 seconds to drain any power out of the system..

Then start in safe mode with networking at startup
Safe Mode

There are some windows updates you need to uninstall and kill some gwx services and processes
Which might be easiest to install never 10 or gwx control panel to do that
GRC | Never10 Technical Details

Ultimate Outsider - Software Downloads

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Hey everyone. Every time I restart my computer my Windows Update's Automatic Update setting keeps changing and shutting off. I then have to turn Automatic Updates back on. I do this in Standard Mode instead of Administrative Mode since I almost never log in to my administrator account. It does ask my administrator account's permission before changing the settings though and I put in my administrator password. So anyway, I'd really appreciate some help. My system information is below.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) II X2 215 Processor, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 4863 Mb
Graphics Card: NVIDIA GeForce 9100, 256 Mb
Hard Drives: C: Total - 599384 MB, Free - 539922 MB; D: Total - 10992 MB, Free - 1649 MB;
Motherboard: PEGATRON CORPORATION, VIOLET6
Antivirus: COMODO Antivirus, Updated and Enabled
 

Answer:Windows Update's Automatic Updates Keeps Shutting Off

This might be a Malware problem. Please run the scans below and post the logs.

SCAN 1
Download RogueKiller (by tigzy) and save direct to your Desktop.
On the web page select the 32bit or 64bit button to match the bit rate of your version of Windows.
Quit all running programs.
Start RogueKiller.exe by double clicking on the icon.
Wait until Prescan has finished.
Ensure all boxes are ticked under "Report" tab.
Click on Scan.
Click on Report when complete. Copy/paste the contents of the report and paste into your next reply.
NOTE: DO NOT attempt to remove anything that the scan detects.


SCAN 2
Please download RKill
There are three buttons to choose from with different names on, select the first one and save it to your desktop.

Double-click on the Rkill desktop icon to run the tool.
If using Vista or Windows 7, right-click on it and select Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
A log pops up at the end of the run. This log file is located at C:\rkill.log. Please Copy & Paste the entire log in your next reply.
If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a t... Read more

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Hi,

Problem i am facing with Windows 7 is that whenever i shut down or restart my machine, it says "Please do not unplug your machine. Installing update 1 of 1...".This goes on for several hours(i tried once for almost 10 hours) and still it was in the same state and system never got shut down. Can you please let me know the reason for this and what i need to do in order to avoid this situation.

OS Details:- Windows 7 Home Premium 64 bit.

Thanks.

Answer:Windows not shutting down due to Install Updates problem

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

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There are two new updates (one for Skype desktop and one for Windows Framework 4.5.2 (KB2901983) - 4.5.1 is already on the computer) that will not load. Of course, i'd like help with getting them to load, but until that time, the problem is that every time I go to put the computer to Sleep, I don't get Sleep in the field of "What do you want your computer to do," instead I get "Install Updates and Shut Down." Until these updates appeared, the field would always self-select Sleep. How can I hide or get rid of these updates (until I learn how to load them) so that I can go directly to Sleep and not have to scroll the field to Sleep?

EDIT:
Got answer on how to hide unwanted or unloadable updates:

When you open Windows Updates and download them, let it download the updates it won't install, then right click each each update and select "Hide Update," it should look like this:

http://www.sevenforums.com/attachmen...ates-step2.jpg

I've got Skype Portable on my desktop (couldn't get the desktop version to work) and the Skype update (KB2876229) for Skype 7 won't load because it is probably for the desktop version of Skype?

Answer:Non-loading updates interfere with shutting down or going to Sleep?

As far as .NET is concerned, your best bet is probably to remove the existing installations completely first using Aaron Stebner's Cleanup tool, then install the 4.5.2 version with a clean base.
.NET Framework Cleanup Tool User's Guide - Aaron Stebner&#39;s WebLog - Site Home - MSDN Blogs

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There are two new updates (one for Skype desktop and one for Windows Framework 4.5.2-4.5.1 is already on the computer) that will not load. Of course, i'd like help with getting them to load, but until that time, the problem is that every time I go to put the computer to Sleep, I don't get Sleep in the field of "What do you want your computer to do," instead I get "Install Updates and Shut Down." Until these updates appeared, the field would always self-select Sleep. How can I hide or get rid of these updates (until I learn how to load them) so that I can go directly to Sleep and not have to scroll the field to Sleep?

Answer:Non-loading updates interfere with shutting down or going to Sleep?

When you open Windows Updates and download them, let it download the updates it won't install, then right click each each update and select "Hide Update,"  it should look like this: 
 
http://www.sevenforums.com/attachments/tutorials/27444d1252655242-windows-update-hide-restore-hidden-updates-step2.jpg
 
In order for Windows Updates to prevent you from continuing to ask for them, probably best to download the updates manually - Windows Framework shouldn't be a very hard google search for a download link and as for Skype - well you might have to re-download the program if they don't have the option to download updates individually. 
 
But, better that than to have Windows Updates constantly asking you to install updates that won't install. 

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I am thoroughly fed up with this problem.I run Win7 and have run all the available fixes I can find but the problem persists.Even when I click installed updates it says there are no updates installed on this machine.The updates though are shown many times over in the WU list.Any suggestions to help clear this frustration would be most welcome.

Answer:Windows Update keeps installing the same updates when shutting down

Try a Windows Update-Reset

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(Original Message)Alright, here's the deal. About a month ago, my little brother's friend was on my computer I guess looking at porn while I was gone. So when I got home my computer was swarmed with pop up ads.So I had mass viruses, including things such as Surf Sidekick 3. So after like...two weeks of trying to get rid of the viruses. I finally got rid of a majority of the viruses, including ssk3. But some files couldnt be erased with several different virus/adware removal programs, so they ask if they can run on start up.SO, semi-recently, theres been a login screen when i turn on my computer that asks for a password , but you can just click OK to go on through with it. But because of this login screen, the virus removal program doesnt run on start up. So I tried going to remove the login screen, but it says i cant because of a recent program-something-or-another was installed. The file name it gave me was "dsginaloader.dll"Okay...so my first though was... =X it was some kind of porn virus. So ...we FINALLY deleted it (which probably was bad), and now i cant log on in normal mode OR safe mode with networking.When the login screen is SUPPOSED to come up, it says the dsginaloader is gone and tells me to restart. so now the only way i can get on my computer is by going to normal safe mode (without networking).So I tried looking for ginaloader...and apparently GINA is a part of the system? Now i dont know what to do.Can someone please help?Logfile of HijackThis v1.99.... Read more

Answer:Dsginaloader.dll Preventing Computer Log-on

Hello HokutenDelita and welcome to the BC HijackThis forum. After reviewing your log I see a few items that we should take care of. Please print these directions and then proceed with the following steps in order.Step #1Download CCleaner and install it but do not run it yet.Step #2Start in Safe Mode Using the F8 method:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.Use the arrow keys to select the Safe Mode menu item.Press the Enter key.Step #3Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blankR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blankR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blankR1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = +R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =R3 - Default URLSearchHook is missingF2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,jltxaxi.exeO3 - Toolbar: (no name) - {4E7BD74F-2B8D-469F-83B8-BD2AE6D9FA2E} - (no file)O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-83B8-BD2AE6D9FA2E} - (no file)O4 - HKLM\..\Run: [ovu4b8b5] RUNDLL32.EXE w4f6682e.dll,n 0034b8b2000000034f6682eO4 -... Read more

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I have Dell N5010 in which is running on Windows 7 and today after not using the laptop for a few months I clicked it and I found out that there were a lot of updates in which needed to be installed, in which I did. After completeing the updates I wa sinstructed to restart it and when I cut it back on it will only tay on for a few mintues, does anybody have any ideas on what could wrong with it, because the laptop is only 2 years old and I hope I did not mess up with installing the updates!!!!!!!!
 

Answer:Solved: Dell N5010 Shutting after runnning Updates

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I very stupidly shut down my computer during the "system updates... do not power off or unplug" and now Windows 7 is exceptionally slow to log in or do anything at all.

I system restored it to a point a week before the shutdown incident and I also then installed all the missing updates but it is only marginally better. It still takes about 30 - 60 minutes to log in.

Any ideas on what is wrong would be greatly appreciated thank you! :)

Answer:[SOLVED] Windows v. slow after shutting down during system updates

Hi ariana44,

Is it the same when you boot in to Safe Mode? Tap F8 whilst the computer is first starting up and then choose Safe Mode when prompted. Report back whether this improves it or not.

Was it Service Pack 1 that you were installing? You could also try uninstalling it, then rebooting and then try re-installing it.

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Hey guys, as the title says, i pushed the power button on my PC and ran out the door for school. Last thing I saw on my screen was updates being applied before it shut down. It was on update "10 out of 10"

I just got home and was met with a nice BSOD. My PC has blue-screened twice before, both of the previous blue-screens had the message: "KERNEL_DATA_INPAGE_ERROR"

However, this BSOD had no message, but gave me the following values.

STOP: 0X000000F4 (0x0000000000000003, 0xFFFFFA80082DAB30, 0xFFFFFA80082DAE10, 0xFFFFF800033E88BO)

Any help is greatly appreciated!

PC Specs

CASE: Cooler Master Storm Scout
MOTHERBOARD: ASRock Z68 Extreme3 Gen3
CPU: Intel Core i5-2500K Sandy Bridge 3.3GHz
CPU COOLER: Cooler Master Hyper 212+ with Additional Fan
RAM: G.SKILL Sniper 8GB (2 x 4GB) DDR3 1600MHz
GPU: XFX Radeon HD 6870
PSU: OCZ ModXStream Pro Modular 700Watt
SSD: 120GB OCZ Vertex 3 (Boot/Game Drive)
HDD: Western Digital Caviar Blue 500GB (Storage) X2 in RAID 0
OS: Windows 7 Ultimate 64-Bit

Answer:BSOD while shutting down, after recent Windows updates were applied

Please upload a report
http://www.techsupportforum.com/foru...ta-452654.html

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I apologize in advance for my lack of tech knowledge.  I will try to explain my situation as thoroughly as possible.
 
I am running Windows 7 Home premium 64 bit.  A month ago i had a hard drive failure and had a new 4tb hard drive installed. My motherboard does not support UEFI and because of that the boot sector was moved to a thumb drive and pointed at the Windows installation on the 4tb. I don't think that has anything to do with the problem I'm having now but since it was a recent change, I'm mentioning it.
 
4 days ago my son was using DVD Shrink (an old and sometimes glitchy program) and it locked up. He opened task manager and attempted to force close the program.  It would not close.  After waiting several minutes he manually turned off the computer.
 
When I restarted the computer it said Preparing to configure Windows.  Do not turn off your computer.  I thought it was installing updates and i walked away from it.  When I came back it said:
Failure configuring Windows updates.  Reverting changes.  Do not turn off your computer.  It hung on this screen for more than 4 hours. 
 
At that time I turned it off with the button and booted into safe mode.  I tried to do a system restore but it says I have no restore points.  Apparently system restore was turned off when the new hard drive was installed.  When I couldn't restore I made a disc image backup of the hard drive and tried aga... Read more

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Looking for some advice here, going to keep it nice and simple.
I am trying to fix a friends Windows 8.1 install, she updated it 3 weeks ago and ever since it has failed to boot.

It loads the Windows Start Up Recovery screen or goes in a loop of trying to diagnose the issue and then boot up, is fails to do it.
We have tried using all the options in the recovery screen they are not working as it will not accept any of the passwords that she was likely to have used on the computer.I have also tried to bot it into Safe Mode and use the advance options to see if it
give us any idea to what the problem is.
Is there anyway this can be fixed?

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When it gets to the "Windows is starting up" Screen it crashed. Blue screens with
PFN_LIST_CORRUPT
STOP: 0x0000004E
 
I've attempted running Startup Repair option
It brings me to a screen "Windows is loading files..." With the loading bar at the bottom
Then it blue screens.
 
I've also attempted to start up windows 7 through the Installation CD. I set the DVD drive as priority through the bios.
When it comes up, I press a key, as prompted. Then it begins to load files.
"Windows is loading files...."
It does this twice. The first time the loading bar goes by pretty quickly, second time takes about 20-30 seconds.
 
Then it goes right to the "Windows is Starting up" Screen
Then crashes to a blue screen.
 
Same error code.
 
As a note, I also attempted Safe mode:
Blue screens
And I've also loaded the Advanced Boot options:
"Last Known Good Configuarion (Advanced)" Tried that one.
Brought me to the "Windows is Starting up" screen.
Then blue screened.
 
Help would be appreciated.
I have many files on this computer which are not backed up (The fool I am!)
And also many digital art files (My own work) Which have no other copies.

Answer:PFN_LIST_CORRUPT Preventing computer from bootup

Hi
 
Have you installed any driver/software recently or added any hardware component ?.  Do you have Windows installation disc or System Repair Disc in hand ?.

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Hi, as the title says, I have two windows installed and one is screwing me over.
Awhile back my old primary hdd had my windows on it. It was getting suuuuper slow and I knew its time was coming. I made the upgrade to an ssd and installed windows on it. When I did that I had the option from booting from two windows. It didn't really bother me and I just used the ssd boot. Finally as I had suspected, my old hdd failed. I still had it in my computer and one day I just couldn't access it from the My Computer window. I didn't really think about it, but when I turned my computer off and got back on, my computer would tell me to install a proper boot drive and restart. This was preventing me from getting anywhere and I on a whim decided to unplug and plug back in the old hdd. I restarted and it loaded normally. The weird thing was that I couldn't access the hdd even though it started up. If I have the hdd unplugged the computer gives me the same message. I even set my 1st boot option to my working ssd. If the computer doesn't recognize the old hdd than it won't work. I have no idea how to fix this other that unplugging and plugging back in the hdd, but that tricks not even working.
Random info I dont have any windows cds or a CD drive. I have access to another laptop and thumb drives

Answer:2 windows and 1 is preventing me from starting my computer

The BCD was probably on your HDD and not the SSD. Try doing a Startup Repair. It may take up to 3 times for a complete startup repair. You can download the iso file of Windows 7 that matches your version here. Use Rufus to create the bootable USB flash drive. When starting Rufus opt out of any update check.
 
Edit: This would be done with the HDD disconnected. If connecting the HDD drive after startup repair causes a problem there is a way to solve that.

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Virus attacked my computer(slowed everything down and unknown .exe started running in Windows task manager). I rebooted(mistake I know) and upon trying everything, XP won't load, it goes to a black screen before the Windows XP loading bar. All the Safe modes doesn't work, it freezes when trying to load some files. Last known configuration gets me to the loading bar but goes into blue screen fatal system error before getting to the log-in screen. I installed a fresh copy of XP which now works fine thus I now have 2 OS' which I can choose from. I ran ESET and Malwarebytes and have removed a number of trojans and infections. My original XP still doesn't work though. I'm very eager to get my old files back from 'my documents' from my old XP which I can't access now in my new OS.

Answer:Virus preventing my computer to load XP

First of the safe-mode option for "last known good configuration" is only useful when you install a driver and it makes the boot fail. To make sure you get all those viruses off I suggest using the Sophos command line interface you can download it here http://www.sophos.com/support/disin... Its a free tool just follow the instructions and you'll be all cleaned up. Also, if this isn't the first time I suggest looking up Sardu rescue disk http://www.sarducd.it/ just follow the instructions if you have any problems shoot me a message ill be glad to help ya.-----------------------Visit my blog for tech reviews, updates, tutorials and more http://www.techreally.blogspot.com

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Last night I noticed quite abruptly that many of my apps had stopped working and the computer in general was acting very slow. I restarted the computer, but after the inital Toshiba opening screen the computer went blank with a little spinning circle. After maybe a minute or two AVG Watchdog tries to initialize, fails, and appears to freeze the computer. Several times now I have attempted to boot into safe mode by pressing F8 and shift/F8 repeatedly as soon as I turn on the computer, but so far I keep getting the same result I outlined above.
I just made an account here to ask for help, and will admit that I know the basics but am not very skilled with this type of thing. If anyone has any advice it would be greatly appreciated.

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Relevance 45.51%

Last night I noticed quite abruptly that many of my apps had stopped working and the computer in general was acting very slow. I restarted the computer, but after the inital Toshiba opening screen the computer went blank with a little spinning circle. After maybe a minute or two AVG Watchdog tries to initialize, fails, and appears to freeze the computer. Several times now I have attempted to boot into safe mode by pressing F8 and shift/F8 repeatedly as soon as I turn on the computer, but so far I keep getting the same result I outlined above.
I just made an account here to ask for help, and will admit that I know the basics but am not very skilled with this type of thing. If anyone has any advice it would be greatly appreciated.

Answer:AVG watchdog preventing computer from booting up

AVG and Windows 10 Anniversary Update don't get on well together, apparently. See this (lengthy) thread which includes this solution from Ubyte...






uByte replied on October 7, 2016

After much research I think I have found the answer to everyone's problem and how to fix it. This issue is something with the new Windows 10 Anniversary Update and AVG (I have had the same problem with AVG Cloudcare and AVG Free). The best way to go is remove AVG and use something else.

Booting to Safe Mode
You will have to get your computer to boot to the preboot menu for Windows 10. To do this I had to physically turn the computer off 3 times when it showed the windows 10 logo. The third time it should say something like "Preparing to Run Automatic Repair"...



http://answers.microsoft.com/en-us/w...0abfcd1?page=3

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Hi, as the title says, I have two windows installed and one is screwing me over. Awhile back my old primary hdd had my windows on it. It was getting suuuuper slow and I knew its time was coming. I made the upgrade to an ssd and installed windows on it. When I did that I had the option from booting from two windows. It didn't really bother me and I just used the ssd boot. Finally as I had suspected, my old hdd failed. I still had it in my computer and one day I just couldn't access it from the My Computer window. I didn't really think about it, but when I turned my computer off and got back on, my computer would tell me to install a proper boot drive and restart. This was preventing me from getting anywhere and I on a whim decided to unplug and plug back in the old hdd. I restarted and it loaded normally. The weird thing was that I couldn't access the hdd even though it started up. If I have the hdd unplugged the computer gives me the same message. I even set my 1st boot option to my working ssd. If the computer doesn't recognize the old hdd than it won't work. I have no idea how to fix this other that unplugging and plugging back in the hdd, but that tricks not even working. Random info I dont have any windows cds or a CD drive. I have access to another laptop and thumb drives

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Yesterday i had just got my Comcast Cable Internet up and my Linksys WRG54G router up and running yesterday and what i have noticed is that my computer can't be put into sleep mode. It just simply turns of the screen and then turns back on? Any ideas why?? help appreciated.
By the way, Ive had to adjust my network controller because my computer could not be put to sleep. Also i have my 360 hooked up to the router as well.
 

Answer:Is my router preventing my computer to be put to sleep?

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Hello, not to sure of the reason for the error but having read some previous posts it seems like the right forum to post. Yesterday evening after turning on my computer I got a "DEP userinit login app" message on my computer, blank screen but for message and background image. I managed to get my browser up, searched the web for the message, and came to this site. Read some more and came to the sticky on malware removal help. I've downloaded all programs listed, my java is upto date, and I'm running AVG Free with an upto date database by 1 day.However I have no desktop, location of saved files, and cannot bypass this by using the task managers run feature. Both task manager and explorer (win start button + E) come up as DEP Errors. So in short I cannot install or run anything other than the browser.Went to bed grumpy, woke up this morning, issue is still there, (faint hope this was a bad dream).Any help will be appreciated.(edit #1)Managed to get desktop, installed and ran software in order EvilFantasy suggested. Log files are attached.[attachment deleted by admin]

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Hey there,

I was wondering if there is a way to prevent someone from putting their computer on a network with a static ip that is already on the network so it does not cause a conflict.

I'll try to do the short version of what happeend (ip numbers wont be accurate =P)

Idiot comes to my work and has his laptop with him set to a static ip of 192.168.0.1 and connects it to our network and our file server which is also the dhcp and dns is set to that ip address. So when he connected it it basically brought down our whole network....sigh...I'm not sure if this is poor set-up from the person(s) who installed our network or if this is just one of those unavoidable, punch the idiot in the face scenarios. hopefully this made sense =P

The only solution I can personally see is to make the internal network a different pool from the server pool on a less likely ip so at least if this happens it only brings down a few computers instead of the whole damn thing. Or am I completely out to lunch? =P

Cheers!
 

Answer:Preventing a computer with Static Ip from joining network.

Using a subnet that is not one of the most common used by home routers should make this kind of occurrence less likely.

Probably the "idiot" had ICS enabled on a different connection and was not even aware that resulted in a static IP of 192.168.0.1 on the connection used for the work network. Because of ICS probably the worst two subnets that a company or public hotspot can use are 192.168.0.x and 192.168.137.x.
 

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Is idle.

I know I've done this before lolz.

Thanks.

Answer:Preventing Windows from disabling Aero when computer...

I haven't changed any default settings, and my aero never changes. Have you changed any power settings?

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Hi there, I have an audio driver that is preventing my pc from going to sleep.

When I run powercfg /requests it gives the following:

DISPLAY:
None.
SYSTEM:
[DRIVER] VIA HD Audio (HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_1043836C&REV_1000\4&4ac9a6c&0&0001)
An audio stream is currently in use

I have tried powercfg /requestsoverride driver "VIA HD Audio" system, but it still shows when powercfg /requests is run.

What else can I do to make sure this driver is disabled from preventing the computer from sleeping?

Thank you

Answer:Audio driver preventing computer from sleeping

Something must be keeping the audio alive. Do you have Hey Cortana on and in listening mode?

4 more replies
Relevance 45.1%

Hi there, I have an audio driver that is preventing my pc from going to sleep.

When I run powercfg /requests it gives the following:

DISPLAY:
None.
SYSTEM:
[DRIVER] VIA HD Audio (HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_1043836C&REV_1000\4&4ac9a6c&0&0001)
An audio stream is currently in use

I have tried powercfg /requestsoverride driver "VIA HD Audio" system, but it still shows when powercfg /requests is run.

What else can I do to make sure this driver is disabled from preventing the computer from sleeping?

Thank you

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Howdy everyone,
I own a HP DC7800 Computer, currently running W 8.1 OS.
Occasionally there are blackouts (Power loss) in my area.
(Caused by Possums would you believe !)
The Computer restarts automatically after power is restored and a black screen appears with a Megabyte counter on it which stops around 8000.
Is there anything that can be done to prevent the Computer from coming on automatically ?.
I think there's an adjustment in 'Bios', but don't know how to find this is on the machine.
I want to restart the Computer manually, after power loss.
Because it's rather dusty where I live, a sheet is draped over the Computer when not in use.
If power loss occurred at night and was restored while I'm sleeping, the machine would overheat because of the sheet.
Goodbye Computer !.
Please be as detailed as possible with your answer.
 

Answer:Preventing Computer start-up after power loss

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A problem is preventing Windows from accurately checking the license for this computer.error Code ox80090019.After trying to fix another problem on windows xp home edition i now get this and it wont boot up.Davidw

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Relevance 45.1%

What can I do?
Would it be enough to reformat the hard disc using the original XP installation disc?
Help please.

Answer:Computer inflicted by virus preventing start-up

Depends what it is! Any clues? You could try starting in safe mode with networking ( tap F8 on boot) and download and run rkill and then malwarebytes.
If all else fails, a reformat will get rid of it.

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Often I find several programs that had mysteriously become installed on my computer. Then when I uninstall them one by one, each one of them again become installed on my computer a few days later. The main culprits are Live PC Help, Reg Clean Free, ReImage, Registry Helper, Smiley Toolbar, Do-Search, PriceFountain etc. Is there any explanation for this and how can I prevent the unwanted programs getting installed by themselves on my computer?
I ran Malwarebytes and, to my horror, a Threat Scan identified 297 objects and placed them in quarantine. I subsequently removed them all from my computer but a week later the very same unwanted programs became installed on my computer once again. Very frustrating indeed but has anyone a lasting solution? All responses would be appreciated.

Answer:Preventing unwanted programs getting installed on computer

You will have installed them with free software you have downloaded.
Always do a custom install of free software and UNtick/DeSelect the extra programs.
To get clean from them follow the uninstall guides (all free - no cost involved) on Malwaretips click here

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Pretty sure this is a very long long shot, but it never hurts to ask, right?

The computer with problems belongs to my sister which she bought at an estate sale. It is running Windows XP. She has none of the discs that would have come with the computer. She used the computer without issue for about two weeks before this problem popped up.

When I turn on the computer, it appears to be loading properly and even gets to the Windows desktop screen complete with start bar, icons and background picture.

Two windows pop up, one immediately after the other, each saying "Checking drive" with a set up numbers and information that flashes by too quickly to read or capture so I cannot tell you any details about those.

When those two windows finish and disappear, there is a third window already on the screen . A RUNDLL error window.

"Error loading c:\windows\system32\nrmoiyvn.dll
The specified module could not be found."

At that point, the mouse can still be moved around the screen, until you try to close the window or click the okay button then the computer freezes.

You cannot click anything, ctrl/alt/del does not work, does not bring up the task manager to allow you to cancel any processes or programs.

I first did a search for the nrmoiyvn dll which returned zero results. I've searched for this file at several DLL sites with no luck.

So I decided to try to boot in safe mode.

First attempt I chose the 'safe mode' option. This only made ... Read more

Answer:RunDLL load error preventing computer use

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I downloaded Windows Defender Offline to take care of a Trojan virus. That's done, but now my computer won't boot back up. WD just keeps loading files and will run the scan and then loop back and do it again. Help!!!! My computer runs Windows Vista.
 

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I had been experiencing blue screens for months before I posted on this site to hopefully receive some assistance. After taking the actions suggested by a member of the BSOD forums, I eliminated a lot of possible causes for the BSODs but one in specific has given me some trouble. Win64/Alureon.gen!A was discovered by Windows Security Essentials and I attempted to download Windows Defender Offline to get rid of it but after successfully downloading and implementing the program my computer has been unable to start up and recieves an error regardless of if I do System Restore or Startup Repair. Assistance with this issue would be greatly appreciated, thank you.

For more information check out this thread: BSOD for the past several months, Error 0x0000001E

Answer:Win64/Alureon.gen!A*Virus preventing computer startup

kyle7282,

Do you have an installation CD/DVD for Windows 7?

If not, or, when you start the computer, tap the F8 key until the Advanced Boot Options menu appears.
Do you have access to the Repair your computer menu item?

Also, do you have a USB pen drive?

We need to run a tool from outside of Windows, but, need to know the above.

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Hello,
My computer is infected with malware. After a while of having my computer turned on eventually a message comes up that says "Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience" with the option of sending an error report to Microsoft. After this window comes up, the computer becomes very slow, and the internet connection eventually disconnects, with no chance of regaining internet unless the computer is restarted. Also, the sound on my computer goes mute and sound can only be regained if restarted. Also, at first my computer couldn't restart, it would simply freeze at the gray screen or blue "logging off screen" and I would have to force turn off my laptop by holding the power button down for a few seconds. Here is my HijackThis log file:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:51:32 AM, on 10/5/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\L... Read more

Answer:Malware preventing internet access, crashing computer

Hello and Welcome to the forums!My name is Gringo and I'll be glad to help you with your computer problems.Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger:Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will appea... Read more

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Relevance 44.28%

Hello.

I am having a problem in logging on my computer (it's operating system is Windows XP Professional SP3).
A couple of days ago, my computer was running slow/freezing so I forced the computer to turn off by pressing its power button (just after installing a new add-on for my newly-installed firefox). But when I turned back on the computer, I received a Blue Screen of Death.

So, next time I turned it on, I pressed F8 and stopped the computer from rebooting. The following message appeared on the screen:

STOP: c000021a {Fatal System Error}
The Session Manager Initialization system process terminated unexpectedly with a status of 0xc000026c (0x00000000 0x00000000)
The system has been shut down.

So, after a bit of work, I found another hard drive (running XP Home Edition) and set it as master and the problematic one as slave. However, I cannot keep my computer like this, as the hard drive with home edition is badly-partitioned with little space and is lacking many important programs that my other hard drive has.

I do not have the original operating system CDs, and I've been searching the internet all day for a solution. (I cannot download any large files like Knoppex Linux to solve this problem since I have dial-up.) Could someone please help me solve this problem?

Thanks.
 

Answer:Fatal System Error preventing computer startup and no CDs to fix it

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I have 3 computers on my network. The main computer is protected by mcafee. The other computers can not access the public folder on this computer. I know that the problem is the mcafee firewall because when i switch the firewall off the other computers have full access to this folder. This problem started with a mcafee upgrade. I want to keep the mcafee firewall, any Ideas how to fix this?
 

Answer:Mcafee firewall preventing access to computer on network

are you subscribing to mcafee - if not then i would replace the security suite

you should be able to setup your IP network range within the Mcafee settings so it allows your local traffic

so have a look at your Default gateway - use ipconfig /all to show that
and then set the range between 1 and 255
so if the default gateway is 192.168.1.1
then set the ip range to
192.168.1.1. to 192.168.1.255
 

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print spooler preventing computer from entering Standby

I have a friend who has a Dell Inspiron 8600 running XP.

She gets the above message. She also just installed a HP Officejet 4215 All-in-One

Any ideas?
 

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Operating System:
Windows XP Professional (32-bit)
OS Version 5.01.2600 Service Pack 3
System:
Celeron 2.40 GHz
448 MB RAM

Issue Description:

I am having a problem logging onto my Windows XP system. I am getting the error "A problem is preventing windows from accurately checking the license for this computer. Error code: 0X80070002". I have found from several sources that I needed to regsvr32 files in order to make it work. The sources are the following: http://www.anetforums.com/posts.aspx?ThreadIndex=27591 **AND** http://digitalpbk.blogspot.com/2008/04/0x80070002-problem-is-preventing.html

The instructions to fix the problem were as follows:

regsvr32 licwmi.dll
regsvr32 regwizc.dll
regsvr32 licdll.dll
regsvr32 jscript.dll
regsvr32 vbscript.dll
regsvr32 msxml.dll
regsvr32 shdocvw.dll
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

Initially shdocvw.dll and slbcsp.dll failed with the errors: Loadlibrary("xxxxxx.dll") failed - the specified module could not be found. I enabled the cryptogaphic services and this allowed me to register the shdocvw.dll , but not the slbcsp.dll . I went to another system with the same windows xp installation and copied slbcsp.dll over and then registered it and the registration succeeded.
The problem persists.
I followed the note of Cookiegal in one like thread and ran ... Read more

Answer:problem is preventing windows from accurately checking the license for this computer.

Please consider in my resolution actions that I have checked for the files:

Windows\System32\secupd.dat
Windows\System32\oembios.dat
Windows\System32\oembios.bin

oembios.dat was missing so replaced it with the oembios.dat from another system with the same operating system and service packs to eliminate that problem.

I would appreciate anyone who could help me with this problem.
 

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Hi


We have a problem with vista opearting system..

while resuming our computer from sleep mode we get a message as IDE channel is preventing the computer to enter hibernation mode.

So we uninstalled the IDE channel from device manager and restarted the system then tried to resume the computer from sleep mode.

Now we get a msg as ATA device is preventing the computer to enter hibernation mode.

Any idea how to fix it????

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I own a Lenovo G530 which is running Window XP Service Pack 3. I have run into some problem which concerns the USB ports. Yesterday, I inserted a USB flash drive (pen drive) into one of the port. Since then, the My Computer page fails to load. A flash light icon appears and keeps searching for drivers and folders forever. The drivers themselves are accessible through the command prompt or through the Run interface.

After this problem occurred, I tried to shut-down the system but it hung on Saving Your Settings. I did force shutdown through the power button. After re-starting the system, the problem persists. My Computer view is stuck in the scan phase. Also, I am unable to use my USB internet data card.

How can make my computer functional again? Please advice.
 

Answer:USB malfunction preventing system shutdown and My Computer page fails to load

first thing i would try is open a command prompt and type in sfc /scannow . this would allow windows to repair some minor problems. if that doesn't work, i would be suspicious of some type of infection.
 

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Hi all,
This is my first post so here goes:
I am using Microsoft Office Outlook 2013. Everything was running fine until it recently stopped running for no real apparent reason. The error message occurs when i try to open .pst format file: Network problems are preventing connection to the Microsoft Exchange Server computer.

what could have caused this ?
 

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I've let my family use this computer for awhile, they started to complain it was "acting weird." When I jumped on to see, I noticed it was shutting down by itself and extremely slow. I got the computer to start up and tried to do a couple system restores. I then noticed then that the date/time on the computer was off. Saying some of the restore points were back in 2006, when I didn't even have this computer. After a couple failed attempts, I got the computer to restore. Its not randomly shutting off anymore but is still slower than it should be. I reseted the date and time, but I'm still worried something could be wrong. This computer has had a Root Kit, and a MBR infection before.I've run disk clean up, Spybot, AVG and CC cleaner. DDS log..DDS (Ver_11-03-05.01) - NTFSx86 Run by Administrator at 20:53:59.96 on Wed 05/18/2011Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.766.320 [GMT -4:00].AV: AVG Anti-Virus Free *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}.============== Running Processes ===============.C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\WINDOWS\system32\svchost.exe -k WudfServiceGroupsvchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exesvchost.exeC:\Program Files\AVG\AV... Read more

Answer:Computer randomly shutting down. System restore messed up. Slow computer.

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

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I was installing some windows updates and my laptop restarted. Now I cannot install any updates nor can I update my IE. Please any help is greatly needed.

Thank you,

Curtis
 

Answer:Computer Shutdown in the Middle of Updates now cannot Install updates

Do a system restore to before the problem occurred then ree-load the updates.
hope this helps
 

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Hi, so today I unplugged my computer while it was still running by accident. Now it wont start at all, no lights, no fans, nothing. I am concerned that it may be a problem with my power supply (maybe fried it or something). And no its not a problem with the cord (I tried a different one), its not a problem with the power switch (the one that you switch to either circle or line) because I tried it both ways. However recently my computers power button stopped working so my brother hooked up an old keyboard to my computer so to start it I will press a key on that keyboard and it will start up my computer, so I have to keyboards one to start the computer up and one to type. So in summary im not really sure what the problem is but im 90% sure it has something to do with either my "power keyboard" of my Power Supply so yeah. Any help will be apreciated
 

Answer:Accidentaly unplugged computer without shutting down. Computer will not start.

Try and get a psu off a friend who might have a extra one. Go from there. This way you might be able to narrow it down. It really hard to say what happen .
 

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Lets say that i downloaded a pdf file. If i put that file on to the desktop it will be there. But when you restart your computer or shut down your computer, you log back on and its not there.If i download poweriso, i install it into c: drive and it will work. But when you turn the computer off or reboot it, you log back on and its not thereI know its not a virus. Its like a school computer you can only save it into your drive. If you save it into a desktop it wont be thereI think someone put a system restore or a default. so when you turn it off it will reset it to the what you had when you turned it onI have a dell computer running windows 10

Answer:Computer wont save anything after shutting down computer or restarting

Was this system ever joined to a corporate or a school network? It might be a group policy that is making your user profile act this way.

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Lets say that i downloaded a pdf file. If i put that file on to the desktop it will be there. But when you restart your computer or shut down your computer, you log back on and its not there.If i download poweriso, i install it into c: drive and it will work. But when you turn the computer off or reboot it, you log back on and its not thereI know its not a virus. Its like a school computer you can only save it into your drive. If you save it into a desktop it wont be thereI think someone put a system restore or a default. so when you turn it off it will reset it to the what you had when you turned it onI have a dell computer running windows 10

Answer:Computer wont save anything after shutting down computer or restarting

Was this system ever joined to a corporate or a school network? It might be a group policy that is making your user profile act this way.

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When I go to Windows Updates and click for the express scan for updates I get an error message.  The number of the error message is 0x80248011.  I have tried a couple of the solutions that Microsoft recommends on its Update site, but have not been successful in completing them.  For one it asks me to rename a file, but it won't let me change the name.  I have used the Protection Scan/Disc Cleanup Scan on the Microsoft site and they report there are no virus problems, and I have used my Norton scan with the same results.I have also been having a problem with shutting down my computer and have to do it by turning the power off, so I have not been receiving automatic updates.  How can I solve this problem? Thanks for remembering that I am not very computer literate, so please use the most simplistic explanation as to how to remedy this situation.  Could the problem I have getting updates be connected to the shutdown problem?I appreciate any help you can give me on these problem.  Thank you.

Answer:Microsoft Updates will not scan my computer for updates

Have you tried renaming the file under safe mode?

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When I go to Windows Updates and click for the express scan for updates I get an error message.  The number of the error message is 0x80248011.  I have tried a couple of the solutions that Microsoft recommends on its Update site, but have not been successful in completing them.  For one it asks me to rename a file, but it won't let me change the name. I have also been having a problem with shutting down my computer and have to do it by turning the power off, so I have not been receiving automatic updates.  How can I solve this problem? Thanks for remembering that I am not very computer literate, so please use the most simplistic explanation as to how to remedy this situation.  Could the problem I have getting updates be connected to the shutdown problem?I appreciate any help you can give me on these problem.  Thank you.

Answer:Windows Updates Does Not Scan my Computer for Updates

did you run a virus san, the conficker virus can cause update problems.

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Ok I was doing a full scan with AVG, then I cut off strangely this has never happened to me before so I don't no what's wrong, I tried to boot in again then i cut off again It was scanning my Windows folder when it happened.  knowing it now il probably cut off in A minute does anyone know what's wrong?  Thanks very much for your help

Answer: Computer keeps shutting down after I did A full scan on my computer

Ok I haven't cut off in safe mode so there must be something wrong with going into normal mode, im running A scan on safe mode at the moment using Windows defender.

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