Computer Support Forum

Can't restart, refresh or reset Windows 8 machine

Question: Can't restart, refresh or reset Windows 8 machine

I'm running Windows 8.1 on a machine with Windows 8 pre-installed. About 4 months old, Acer laptop, mid specs.
The laptop would not shutdown or restart, it would just hang, saying 'shutting down' or 'restarting'. I would have to turn it off manually. This never really cleared up. When deleting programs that needed a restart they would never go of course.
I looked up a solution for this, which others had had success with, changing some power options, etc, but nothing helped.
I then decided I'd better do a system restore, but I didn't have any restore points, which seems odd as I had restored it once before.
I then tried to refresh the system (never heard of that option before) and it would again just 'hang' saying 'preparing'. The same for resetting.
I tried to restore to factory settings and came up with those error messages we are all to aware of
After trying to refresh the PC is says the 'drive where Windows is installed is locked. Unlock the drive to try again'
And after trying to reset 'the PC it says unable to reset your PC. A required drive partition is missing.'
This brought me here. I gather something is up with Windows not fully recognising the C drive which is where Windows is installed. When I click on disk management it says 'connecting to virtual disk service...' but then does nothing.
I've been using comps for 15 years and although not very good at IT have always been able to solve the problems by just reading forums posts of people who have same problem as me. This is the first time I have actually joined a forum to get help.

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Preferred Solution: Can't restart, refresh or reset Windows 8 machine

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Can't restart, refresh or reset Windows 8 machine

You're to the point of ordering restore discs from Acer if you did not make them.  I kinda wonder if the hard drive failed and if there any diagnostics available I would run them.

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My win10 install is having issues of locking up at night. It does so a few times a week. I installed when the consumer preview first came out so was thinking I could benefit from a fresh install. I don't really want to do one though as it is so trouble to get everything set up how I like it and install all the programs and program settings.

I've read that refresh backs up user files and restores them after the installation. Has anyone tried this before? Did it fix anything and did everything restore properly. I figure as long as everything works after it can't hurt to give a refresh a try.

Answer:Windows 10 Refresh and Reset

Check your PC is stable.

When I had a clocked 2500K, to remain stable long term (it was used 24/7) I had to boost vcore a bit higher.
It could be up for days and then would blue screen while effectively idle.
Stress tests didnt reveal a problem but the x124 BSD code on Windows 7 gave it away.
It didnt always give that BSD code but higher vcore did fix it.

Give that a try if you arent already pushing the boundary.
If vcore is already too high, reduce the overclock.

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Windows 8 File explorer is not working. I have seen one suggestion is to Refresh or Reset Windows 8. How to do this?

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Just tells me there was a problem resetting or refreshing and that no changes were made.

Answer:Why won't Windows let me refresh or reset?

Phone, PC, Tablet and give more details as to why you need to do a reset.

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I have windows 8.0 on a Gateway SX-2370-UR13 & I would like to refresh it but cannot. Even when using the recovery media I made from  the same PC, both refresh & reset fail. How do I fix this?

Failing that, How do I get an ISO image I can burn to a disk (CD or DVD)?

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Hi there. I am thinking about resetting Windows 10. (Got too much clutter). Brink had an excellent tutorial on how to accomplish that. What is still unclear to me, is that it talks about inserting Install Media, which makes sense. However, my Windows 10 installation was one of those free upgrades from Windows 8.1. So how do I go about, since it was a download? Do I first create an esd-to-iso? And what about re-activation? Thanks in advance for your help.

Answer:Windows 10 reset/refresh

The easiest method to create the installation media is to use the Media Creation Tool - but it will mean another 3.5 - 5 GB download.

If at any time the install/reset asks you to enter a product key, skip it. Do NOT enter any product keys! If your upgrade was properly activated, the clean install/reset will activate itself without a product key.

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Hi Guys.

This is my first post and I hope its in the right section.

Today, I followed an excellent tutorial by Brink which showed me how to get the refresh back on my windows 8.1 laptop.

I reinstalled windows 8 yesterday, made a recovery drive of 30gb and did a system image and behold my pc will now refresh back to that snapshot. Amazing, thank you Brink.

I plan on selling my laptop soon and would like both of the recovery options to work. I have a full windows 8 disc and following another thread, extracted the install.wim and put in a EFI folder in c: with the following elevated command prompt. reagentc.exe /setosimage /path C:\EFI /target c:\Windows /Index 1. Well, it didn't work and it also took away my refresh ability.

I learned how to reset the image in my recovery drive back to default with the following command :recimg /setcurrent X:\refreshimage so my refresh works again

My question: is it possible to have both these options working at the same time?

And if it is possible, can you put that EFI folder with the install.wim into my recovery drive along with my refresh image. as appose to putting it on the c drive. My recovery x: drive a c: drive are both on the same physical disk.
Your time and effort is greatly appreciated.


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I need to perform a System Refresh against once of my computers. However, when I try to launch the System Refresh option, it claims Windows is missing some files to do so and to insert a Windows installation media or recovery media to claim those files.

Here's the trip-up: I created recovery media on another Windows 8.1 computer and that STILL didn't work (said something about the media not being valid, despite being generated in the same OS). do I get this to work?

I did do my homework on this issue and apparently having done the Windows 8.1 upgrade through the Windows Store strips out its ability to do a Refresh/Reset unless an ISO is present (of which you don't have one of course because of how you did the upgrade; chicken and egg problem right there). Two of my computers were done as Windows Store upgrades but my Ultrabook was not (for that I did a complicated jig that allowed me to keep all my installed Windows 8.1 Preview software while still moving to the Windows 8.1 final build). However it doesn't seem to matter as even the Ultrabook, despite its unique upgrade path, still fails to start a Refresh (should I want to do one there) so the problem is all over my Windows 8.1 machines.

Anyway, any bit of insight into this problem would be appreciated. Thank you for your interest.

Answer:System Reset/Refresh in Windows 8.1...

See here: How to Create a Recovery USB Flash Drive in Windows 8 and 8.1

Option Three shows you how to create an ISO using the ESD-ISO tools after you did a store upgrade.

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Hi All,
I have Windows 8.1 on my laptop. I have very little installed on my PC other than :-
No Windows Store Apps (I don't use them)
A few desktop games and other desktop programmes
Apache OpenOffice installed instead of Microsoft Office
Mcafee Livesafe Internet Security.
In my case is the Windows Refresh option pointless? If I have any Windows problems in the future am I better off just using the Windows Reset option instead.
The only thing I can see as a possible advantage of Refresh over a Reset in my case is maybe saving me having to redownload the latest Nvidia graphics drivers and any other updated drivers etc.
Does a Windows Refresh preserve all of the downloaded Windows Updates (in my case on a slow connection about 3 hours of a job including installing them) or even with a Refresh do you end up having to download all the Windows Updates from scratch to bring your system back up to date?

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Hi, I have a built-in Windows 8 on my ASUS Laptop, then later on I updated it to 8.1. RIght now I am trying to do a Refresh/Reset on my PC, but it doesn't seems to let me do it. For Refresh it gives me the error "The drive where windows is installed is locked. Unlock the drive and try again." And for Reset I get the following error "The drive where Windows is installed is locked. Unlock the drive and try again." This is really frustrating. I am not sure what did I do wrong or what happened. I did use the Recovery to Reset my PC once, but now it won't let me anymore.

Thanks in advance!

Answer:Unable to Refresh/Reset Windows 8.1

If you have an ASUS computer, then you should use the Asus Backtracker utility.

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When I try to do a Refresh or Reset on my Helix after it has been upgraded to 8.1, I receive a message to "Insert Media.  Some of the files are missing."  Does anyone know how to fix this?  

Answer:Problem with Reset/Refresh after Windows 8.1 upgrade

I have same problem, there are some solutions on my thread you can check them out if you like.

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Is the Windows 8 refresh and reset - a good option for restoring the system?. I usually do not rely on Windows System Restore- had some experiences. Is it still the same with Windows 8?. Are there any more options for instant restore solutions?. Thank you.

Answer:Is Windows 8 refresh and reset- a good option?

I would still rely on imaging more.

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Model: HP ENVY 15T TS j000 I can't boot from USB to install windows, can't refresh, can't reset, too. Somebody help me, please! Here is the image when I use ADVANCED STARTUP to refresh my computer:

View Solution.

Answer:Can't refresh or reset windows 8.1 because drive is locked

HI Thiet, Thank you for your inquiry, I am happy to help! I grasp that you are unable to do a refresh or a restore, that you get the error message the drive is locked.I regret you are having this difficulty. Here are some links to  assist you.  Windows crash - Refresh - Hard drive locked, unlock hard drive ( from Drive where windows is installed is locked  ( from tom'sHARDWARE) Here is a link to assist you with the recovery option. Performing an HP System Recovery (Windows 8)During this process you will receive the opportunity to backup your personal files to prevent data loss.If you have not already done one, I suggest you do it now.   Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)  Good Luck! 

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Laptop: Gateway NE56R49U
I'm not sure if it's running Win 8 or 8.1.

So I got this laptop from my employer to use as a work computer. It had belonged to someone else and I wanted all the files wiped and basically I wanted it back to an out-of-the-box state before I started working on it.
EDIT: Let me get this out of the way: The company I work for is a very small company with very few established systems or processes and no actual IT guy. This laptop was just lying around and basically thrown to me with a "If you can use it, it's yours." So going to my IT dept is not a thing here. I'm on my own with this. Besides I know more about this kind of stuff than anyone else at the office (I work in the oilfield industry so my company is filled with a bunch of older guys who have no clue about this kind of stuff), so no help here.
Going through the RESET option, I chose to "Fully clean the drive"

Well about 40% of the way through this, it reported an error and booted me back to the repair menu.

Now I cannot boot back to Windows. I get stuck in a repair loop. Reset doesn't work. Refresh doesn't work.

I can get to the command prompt via the Advanced Options.

I attempted a couple of things as seen on Microsoft's website.
So I tried this option, which is to:
"Rename the System and Software registry hives to System.001 and Software.001 by using the following commands:
ren system ... Read more

Answer:Windows 8(.1?) repair/refresh/reset loop

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My HP Windows 8 laptop won't boot.
When I click Reset it says "Unable to reset your PC. A required drive partition is missing".
When I try to refresh it says "The drive where Windows is installed is locked. Unlock the drive and try again."
I don't have any System Images created.
I tried to do a clean install of Windows 8 but there was another Partition error.
Can anyone help?

Answer:HP Windows 8 unable to reset/refresh/reboot

see if this helps

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So after experiencing some linux grub problems locking me out of my computer took me 3 days to fix it when I finally fix it and enter windows I immediately delete linux and the grub but I noticed that my computer was slower than usual and decided to backup my photos and videos to a usb then use Ubuntu's old partition as a backup point (partition is on same hdd where windows is) after that I go to reset but then I encounter a windows recovery environment not found problem and I use a windows cd, after resetting I start using my computer and after some time the screen went black mid fsx installation and then restarts itself, I continue using it (this time the installation finishes) and I go to watch some youtube videos, after 30 MIN approximate it freezed and restarted itself, this I went to eventviewer and found bugcheck the computer was restarted from a bugcheck, then I go to grab the memory dmp Interestingly it weights 3.99 GB and I wasn't able to open (probably due to the size) since then the freezes are more frequent, should I upload some photos and videos when the problem happens?

Answer:Random crashes after windows 10 reset (not refresh),why just why?!!!!!!!!

Here goes 1 photo

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Want to be prepared for problems with my new pc.
Trying to understand the different options for repairing it should I have to.
Do I switch System Recovery on?
What is System Reset?

About to create a System recovery option on a usb memory stick.
My pc has a recovery partition also. Would I use that first with a problem?
Seem too many choices lol.

Answer:Refresh, Reset, Restore, or Reinstall Windows?

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Refresh PC and Reset PC not in Windows Server 2012 ????

Answer:Refresh PC and Reset PC not in Windows Server 2012 ????

Should it be? What may be a great client feature may not necessarily be advisable for a server. Also how likely are you to muck up a server with too many installs and uninstalls?

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Raging with ASUS. Will post my rant/comms with them further down.

I believe this is a known issue and those tards at ASUS are trying to get me to send my laptop to them for some additional ?'s.

Anyway I have a notebook that does not have a cd/dvd drive ..... they sold this as a beneficial feature ..... a-holes lol .... now all I see it as is them increasing the profit margin i.e. same price less hardwire.

So the daughter laptop has been getting a wee bit slow and I thought a wee spring clean would sort it out ... used to do it on my old desktops. Back up personal files, slap in a recovery disc ..... PC back to new. Was sold this on the premise the recovery process was far superior these days and part of the laptops infrastructure:
"you don't need to mess with a disc"
"no need for registrations and remember codes etc"

Seemed like a good idea ..... pafff!

So I use the method in the manual that advises you to "reboot and hit F9" and it kept coming up with an error. I noted in another thread that this feature is crippled when you update your windows version from 8.0 to 8.1.

Can you please help me get this sorted as its bloody frustrating and I feel like they are just flipping me the bird and not exploring some sensible solutions.

Answer:ASUS Refresh/ Reset issue since upgrading from Windows 8.1

If you had taken the time consider this properly you would have, at least, read the title and familiarized yourself with the product first rather than a off hand response. The Notebook X501A does not come with a CD/DVD drive. This was actually part of the selling features "no cumbersome drives", "any laptop issues just reset it". In the past I have always had a recovery disc but on the sales pitch from Curry's and assuming ASUS knew what they were doing I proceeded and bought this item.
Now instead of looking to resolve this issue either working with windows for a patch or at least provide a download file to put on a USB stick you hit people with "pay us to fix, otherwise, go speak to someone who gives a [email protected]". Note this is NOT my fault and is between ASUS and Microsoft.
I am probably not the first that has had to come in here and be met with a total lack of customer care so I would like this to be escalated.

---------- Original Message ----------

Dear Mr K,
Thank you for contacting ASUS. There was indeed a bug in the Windows 8.1 software update which can corrupt the recovery partition. This bug has affected more manufacturers.
However, if you did not create your own recovery media when you purchased the notebook as advised, there is also a prompt up message reminding you to create recovery media and taking in consideration your unit is now out of warranty, we can only advise of the following;
1. purch... Read more

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Hello I'm new here. I just recently been plagued with the Windows 8 Automatic Repair Loop.

When it boots and cannot automatically repair it states "Automatic repair cannot fix your computer Log file: C:\windows\System32\Logfile\Srt\SrtTrail.txt" and then gives me the options to Refresh my PC or Reset my PC.

I attempted to refresh and it said "The drive where Windows 8 is installed is locked. Unlock the drive and try again"

I also attempted a reset and it said "Unable to reset your PC. A required drive partition is missing."

Then I attempted to use the command prompt in Advanced options to chkdsk /f C: but it said "The type of the file system is RAW. CHKDSK is not available for RAW drives."

and also attempted sfc /scannow and it said "Windows Resource Protection could not start the repair service"

I'm running low on options and my last resort is to send it to a computer shop. Although I seen a method using diskpart in CMD but I'm not too familiar with it and it says it could possibly make things worst so I haven't attempted that.

Any help with this would be greatly appreciated!


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Hello,My laptop just crashed and now it wouldn't start again. If I try to refresh or reset it in Advance Setup, I get an error saying drive is locked. Any sort of help would be appreciated. Thanks!

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I will quote from an article on the Microsoft site, Article ID: 2823223

Consider the following scenario:
You have Windows 8 or Windows 8 Pro installed on your PC.
Your PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows.
Automatic Repair is unable to repair your PC and you select "Advanced options".
After selecting "Troubleshoot", you choose to either "Refresh your PC" or "Reset your PC".

In this scenario, recovery may fail and you are returned back to the main WinRE screen.

This issue may occur if the System or Software registry hives have become damaged or corrupted.

To attempt to resolve this issue, follow the steps below.

NOTE: Following these steps should only be used if you are attempting to use the "Refresh your PC" or "Reset your PC" options in Windows RE because your system is in a non-bootable state.
After Automatic Repair fails to repair your PC, select "Advanced options" and then "Troubleshoot".
Select "Advanced options" and then select "Command Prompt".
If prompted, enter in the password for the user name.
At the Command Prompt, go to the \windows\system32\config folder by typing the following command: cd %windir%\system32\config.
Rename the System and Software registry hives to System.001 and Software.001 by using the following commands:
ren system system.001
ren software software.001Click to expand...

I did all that b... Read more

Answer:Unable to refresh or reset PC after Automatic Repair fails in Windows 8

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This seems to be a real challenge!
I am Unable to refresh or reset Windows 8 after Automatic Repair fails. One error says out space but it is not. another error says hard drive is write protected. I have scanned the drive and removed 10 virus and performed CHKDSK.
Any help provided would be much appreciated.

Answer:Unable to refresh or reset Windows 8 after Automatic Repair fails!

I'm going to guess that your system isn't clean yet.
I'm also going to suggest to a moderator that this thread be moved into the forum where you can get the expert assistance you need
Keep us posted

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I did a system restore and after rebooting I used my usb which contains a media boot tool for windows 8 from the microsoft website. During the start up proceedure I went into custom installation, where you can pick which device to install windows onto. They also give a delete, format, and other options. I decided that I would format my ssd from that option and install windows. (Windows was installed here in the ssd before the system restore) However, during the installation and error occurs where it says I am missing files and windows can't be install.
*Note* I can no longer boot from that ssd anymore, every attempt brings me to a blue screen wit 3 options: Try again, start setup, and go to bios. The first two just refreshes the screen and the third sends me to bios.
What I've tried:
-Installing windows 8 to my HDD, same error.
-Refresh, doesn't work says no changes can be made.
--Reset, can't find partition.
---Advanced Troubleshoot, system repair (automatic) says starting diagnostic, and just restarts back to where I was doing nothing.
----Advanced Troubleshoot, re-image, can't find an image. Gives option to use a network or a driver installed somewhere. Can't use either.
-----Advanced Troubleshoot, UEFI firmware, takes me to my bios where I've tried to switch HDD and boot priorities, messed with things, nothing worked.
------Create a recovery disk from my laptop onto a usb via the creation program on my laptop. Afterwards, loading it into my pc and booted it. Gave me more... Read more

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Hi Everyone, Teb here with my first post on the forum. I am hoping one of you have run into this problem and have a good solution. I downloaded files that I didn't want, and they have proven to be nothing but trouble. An example of one of the files is an extension call "PriceChop". To remove it I went to the control panel and uninstalled. Then I went into all of the web browsers on my computer, went into the settings, and removed the extensions. They appear to be removed until I restart my computer. I go back into Chrome, and the extension is still there. I decided to download a program called SpyHunter which is a malware remover. I ran the program about 8 times and it is still unable to find and remove the files. I searched and searched but have been unable to find a way to remove the unwanted extensions. It has gotten to the point where the virus removed my Norton anti virus security and is trying to log into windows by itself. My wife woke me up to tell me that my computer was "freaking out". Sure enough it was trying to log into windows. I would see a password being entered and then a log in attempt. I am at the point where I just wanted to factory reset. Well, jokes on me. I go into search and typed "reset". I choose to completely reset to factory settings. When it goes to start the process it tells me I have files missing and to insert media. I come to find out that after I upgraded to windows 8.1 via the windows store, I am now unable to factory reset. Something about ... Read more

Answer:Can't factory reset my windows 8 machine

If you could get your hands on a Windows 8.1 disk/USB then you can use that to boot into the advanced options and reset the PC. As most helpers and advisors on here would probably agree, resetting the PC should always be a last-ditch effort when all other options were exhausted. You could try visiting the malware removal forum: and posting the logs requested to get help by a trained BC member.

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Hi guys.
It is my first time i am posting here. I hope i could get some help since i am running into a problem which is really driving my nuts.
My windows 10 laptop acts really weird with the the audio devices. I am using a tascam audio card for some audio editing and the internal realtek for everything else. Since i installed windows 10, the audio playback will stop whenever i am playing a game or talking on skype. It might do it or might not, but it happens everyday usually about 20 minutes of using the computer. Then, i have to restart the laptop so that everything goes back to normal. Thats it, the sound stops, and i have to restart.
I am attaching a DXDiag here. I really hope you guys can shed some light on that.
Thanks a lot!
System Information
Time of this report: 12/17/2015, 16:00:35
Machine name: GEORGEK-PC
Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release.151121-2308)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 3543
BIOS: BIOS Date: 07/13/15 14:34:50 Ver: 05.06.05
Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8104MB RAM
Page File: 5665MB used, 10630MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Mi... Read more

Answer:My Audio disappears without a reason and I have to restart my Windows 10 machine, what can I do?

I think you can try to uninstall your audio drivers, and then try to use a driver scanner software to scan, update the audio driver to have a try.

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My HTPC has restarted itself probably 2-3 times in the last week. It's your standard Windows 7 restart complete with closing all apps, Logging Off, and Shutting Down screens. The most recent occurrence was just a few minutes ago. I was playing a video, running ATI CCC testing settings, and had Chrome open. I never issued this command or touched the PC itself. One thing I know was also going on was the daily MSE security definitions update, most likely in the install phase. I do not recall what was going on in the the previous times this happened, but it's all pretty recent.

This one has me stumped since it's not a blue screen, but a controlled restart with no errors or problems indicated. I can't for the life of me think of what could cause such a thing to happen. Can anyone think of any possible sources of a Restart command? Is MSE issuing this after definition updates? Is there a way to check the source of a restart command like in a windows system log?

EDIT: in Event Logs I found this:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 10/22/2013 6:05:32 PM
Event ID: 109
Task Category: (103)
Level: Information
Keywords: (4)
User: N/A
Computer: Tower_Of_Power_
The kernel power manager has initiated a shutdown transition.
Event Xml:
<Event xmlns="">
<Provider Name="Microsoft-Windows-Kernel... Read more

Answer:Windows 7 x64 machine suddenly performs restart as if I hit the button

Ok so I've found the issue. Event Logs showed MalwareBytes restarting after a daily quick scan and removal of suspicious software:

Malwarebytes Anti-Malware (PRO)

Database version: v2013.10.22.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16721

Protection: Enabled

10/22/2013 6:00:12 PM
mbam-log-2013-10-22 (18-00-12).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 221031
Time elapsed: 4 minute(s), 54 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Trunk Monkey\Downloads\attsetup.exe (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.

About an hour ago I downloaded ATI Tray Tools from Softpedia. MBAM flagged and deleted the installer, which had not been run yet. I wonder if it's a false positive. Hmmmm. Posting all this in case someone else ever encounters mysterious restarts. I'll update anything new I find out.

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Hi all,

Long story short... I found it necessary to use the recovery disks I created for my dell inspiron 5010n, and reset to factory settings.

The recovery seemed to go well... Windows7 booted, and configured for 1st use. (Restarting a few times in the process). Windows then indicated it needed to restart after downloading 1 update.

When it restarted, windows failed to boot... instead the windows boot manager came up with the following msg:
Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:

1. Insert your Windows installation disc and restart your computer.
2. Choose your language settings, and then click "Next."
3. Click "Repair your computer."

If you do not have this disc, contact your system administrator or computer manufacturer for assistance

Status: 0xc000000e

Info: The boot selection failed because a required device is inaccessible.
So, I tried again, this time letting windows download all updates... same result.
So, I tried again, disabling auto update, and after getting everything working, restarted to the same msg.

I've now recovered again, updates disabled, (using it to type this), but know if I restart, the same issue will occur, and I'll have to recover again.

Does this have something to do with (edit) bcdedit?
Anyone have an idea what's going on, and how to fix this.
FYI... I don't have a windows7 installation disc. F2 options, Windows7 gives the same msg, and ... Read more

Answer:Windows 7 will not boot after factory reset and restart

Hello -Edited due to Wrong links to programs -New and correct link for bcdedit BCDEDIT - How to Use - Windows 7 ForumsYou must load and burn the 64bit version of Memtest 86, and it will also run on 32bit systems with no problems -Memtest86 Version 4.0a (20-Aug-2011)•Multi-CPU Support! Multi-threaded for parallel testing of memory with up to 16 CPUs •Works with up to 64Gb of memory •Supports 32 and 64 bit CPUs •For installation and usage instructions Click Here However you must use an ISO burner like ImgBurn to burn the CD and not a Generic burner - I can / will edit the post and leave a link for ImgBurn in 2 minutes for you -Thank You - EDIT -Link for ImgBurn Download from File Hippo NOTE the only link to click is the one at Top Right side -Watch for any unwanted Add Ons during the download and refuse them, fhen continue -

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Relevance 56.17%

I am selling my laptop on ebay and need to reset it. I tried it standard and it failed. Read elsewhere that MBR might be corrupt. Tried boot/FixMbr or whatever and that failed also... What can I do? Please please help

Answer:Windows 8 Restart/Reset Major problem...

hi, the laptop should have a recovery partition to boot to and restore it back to factory setup.
usually a F key combo to get to it like F4 or F11 or F12 ,what make and model # is the laptop

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Relevance 55.76%


I have a 5 year old XP machine that now is really slow. Certain applications that once worked crash now occasionally and I get a lot of visual studio debugger error crash reports poping up. So I was wondering is it a good idea to reinstall .net framework? Do I have to install version 2 or is it good to just install 3.5 sp1? Any other suggestions besides complete reformat?



Answer:Old XP machine needs refresh?

You could use a program like CCleaner to clean up files and old registry entries, but I'd back up the data and give it a format. Old hardware can feel completely revitalized on a junk-free XP install.

EDIT: If formatting, download the latest versions of your drivers, programs, big patches (OS, Office, etc.) beforehand, so the process is easier.

6 more replies
Relevance 55.35%

I have my brandnew tecra since two weeks now. I'm an advanced windows-user, so the first thing i did, was setting folder-view and some other things as mouse settings. Here a problem showed up:

When i change the mouse speed in the usual windows-settings window and i start up my computer the next time, then the settings are undone again.

I'm shure this has something to do with toshiba's/ alp's extended mouse settings tool. Because with this tool you can set the mouse speed as well, but i'm already on the upper limit there and i also want to use windows's increased mouse acceleration. Also this box is unticked, every time i start up windows again.

I already uninstalled toshiba's easy launcher but nothing has changed. So i'm shure it has something to do with the extended alp's driver for the touch pad. Does somebody know any solution for this problem or will there be an updated (debugged) driver available soon??

Luck & peace 4 everyone!!

Answer:Mouse settings are reset if restart windows on Tecra

And which Tecra model you have?

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Relevance 55.35%

I have a Dell 7559 with Windows 10. I set the brightness level I want and after a power off or a restart of the computer, the brightness resets back to 50%. I changed my power plan's properties from the system settings but nothing better.

Anyone can help with this problem?

Answer:Dell 7559 - Windows 10 brightness reset after restart

Hi did you try this ,Control Panel\All Control Panel Items\Power Options\Edit Plan Settings then scroll down in the window that pops up to display- and change settings as desired..I hope this helps.

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Relevance 55.35%

I have a new customer with a Windows 2003 server that I inherited from their previous IT provider. The server is *not* set up as a domain controller and just handles basic file and application sharing via a workgroup security model.

They called me when they started losing their connectivity to shares on the server. They also could not log in to their server because it would not accept the password for the Administrator. I initially suspected someone had accidentally reset the password, but after arriving onsite I noticed that all of the local machine passwords had been changed (which is why the shares weren't working) and I couldn't log in at all. I suspected a virus and, after using a third party software to reset the administrator password so I could log in, I ran Malwarebytes Anti-Malware and, sure enough, there were several infections, one of which was detected as a Rootkit component. I cleaned up the infection, rebooted, reran Malwarebytes, cleaned up a couple more components, rebooted and reran and came up clean. I reset the passwords on all accounts and everything was good.

Yesterday, they called with the same problem. Apparently the virus wasn't gone. I redid the whole process and this time ran several other malware and rootkit detection tools including Malwarebytes again, Norton Power Eraser, Sophos AntiRootkit, Windows malicious software removal tool and Root Repealer. Everything came up clean. Additionally, I found that nearly all the compu... Read more

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Relevance 55.35%

Hi , I'm using windows 8.1 on ASUS N series laptop 64 bit, my windows got problem and after i updated to windows 10 and try to factory reset it, it got to 99% and say that the window has a problem, it cannot reset my windows and stuck in restart loops.

I've spam F9 and try to reset the pc again, but the problem still persist and i even try to solve it with the advanced options ( startup repair, system restore, system image recovery setting - all end up with this pc require administration account, and somehow my account is lost due to reset earlier) i even try to reinstall windows with CD but it doesnt detected.

It seems like i lost both my windows 8 and windows 10 on the laptop.

Can anyone please help me. Tq

Answer:Windows 8.1 & windows 10 : fail to factory reset and stuck in restart

Since you did upgrade and activate (did it activate okay?) then you should be able to clean install Windows 10 and have it activate.
See here: Windows 10 - Clean Install

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Relevance 55.35%

Hi , I'm using windows 8.1 on ASUS N series laptop 64 bit, my windows got problem and after i updated to windows 10 and try to factory reset it, it got to 99% and say that the window has a problem, it cannot reset my windows and stuck in restart loops.

I've spam F9 and try to reset the pc again, but the problem still persist and i even try to solve it with the advanced options ( startup repair, system restore, system image recovery setting - all end up with this pc require administration account, and somehow my account is lost due to reset earlier) i even try to reinstall windows with CD but it doesnt detected.

It seems like i lost both my windows 8 and windows 10 on the laptop.

Can anyone please help me. Tq

Answer:Windows 8.1 & windows 10 : fail to factory reset and stuck in restart

Since you did upgrade and activate (did it activate okay?) then you should be able to clean install Windows 10 and have it activate.
See here: Windows 10 - Clean Install

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Relevance 54.53%

Hello, One of our ThinkPad Yoga goes into an endless loop when attempting to reboot. The O/S was upgraded from Windows 8.x (as shipped) to Windows 10 (MS free upgrade) a long time ago and there have been no previous issues restarting. I believe the version of Windows is 10 Home Edition. The HDD is almost fully utilised (1 gig free). Irrespective of the options taken, on boot up the screen flickers what looks like a CMD window in the top left of the display twice very quickly, then after the Lenovo splash screen is displayed:Preparing automatic repairThen Diagnosing your PCAutomatic RepairYour PC did not start correctly Restart just continues in the loop irrespective when continue or repair is selected. I?ve taken Advanced options:Continue ? Just continues in the loopUse a device ? I?ve tried creating another rescue boot disk from another yoga without a CD Rom ? attempting to create it on a USB stick but the create repair disk in Windows 10 Pro doesn?t allow USB stick as an optionSystem restore point shows me 4 states however when selecting any I get the message the backup drive cannot be foundI can access a CMD promptStartup repair - couldn?t repair your PC  see log file c:\Windows\System32\Logfiles\SrtTrail.txt.  I?ve attached this file that I copied to USB via the CMD Prompt.  I have renamed the file from txt to doc. The error message in the log file states The operating system version is incompatible with Startup RepairHow... Read more

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Relevance 54.53%

Hello, I recently had to use the reset option on my pc because I was crashing alot, and for some reason system refresh and system restore failed, and reset was my only option. Now, it worked, and i have since discovered the cause of my previous crashes (drivers), but I wanted to know if the reset had fixed the issue of refresh not working...well now when i try to refresh, it says my os drive is locked, and if i try to reset it says i'm missing a required pc is running fine since i sorted out my drivers, but i do not like the fact that my recovery options are not functioning, as i may have to use them in the future.

Any ideas on how i can get them to work would be greatly appreciated =)

some random, possibly helpful, info:
8.1 is original os on pc, it was not upgraded from another version
pc has 2 hard drives, 1 SSD with the OS and 1 HDD for storage
drives/volumes are not read only
user files such as Videos, Music etc along with desktop were stored on HDD before reset (still are)
before resetting, Drive letter assignments were C: for SSD D: for optical and E: for HDD, after resetting D: was HDD and E: was optical (suspect the missing partition has something to do with this reassigning of drive letters)
When I performed the reset I only applied it to the SSD, not the HDD

One side question; I built the pc myself, i have a win 8.1 install disc, but I got an OEM key, does this mean i cannot do a clean windows install because i already used my key?

Answer:Cannot refresh or reset 8.1

Hello thesystmwilfail,

The recovery partition you use to reset your PC is not visible and you cannot see the contents inside it, and your recovery partition may get removed after you reset your PC so you can't reset your PC.
You have to create a recovery drive on CD/DVD or a recovery partition.
Recovery Drive - Create with USB Flash Drive in Windows 8

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Relevance 54.53%

Refresh or Reset Windows 10 removes files in Drive C. or only the partition where the Windows 10 OS is installed?

Answer:Refresh or Reset PC

Hello poysanity,

Both refresh and reset will only affect the Windows 10 partition.

Refresh Windows 10

Reset Windows 10

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Relevance 54.53%

Dear All,

My laptop (Dell Inspiron 2013 64-bit) was playing up today and instead of restarting it, I foolishly clicked on the option to "refresh the pc". Little did I know that this would remove all my current programs....

I decided then to do a System Restore. Now, all my programs are back, however, the majority of my programs such Firefox, Microsoft Office and such will not even open!!!

I would just like to know if there is anyway to get these programs running again without having to reinstall them all?

Furthermore, would I need to reset or refresh my pc as I can not uninstall old programs via Control Panel?
I would deeply appreciate any help in resolving this matter.

Thanks in advance!

Answer:Do I need to reset or refresh my pc?

This is a duplicate post. In my other reply to you, you will have to reinstall the programs after doing a Refresh or Reset.

Refresh or Reset Windows 8 without Installation Disk

Or use the Recovery Partition of Dell to restore to Factory conditions.

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Relevance 54.53%

Hi. I have an HP 2000 Notebook PC with Windows 8. It's been acting really funny lately. When I try to go into settings to factory reset or refresh my PC, I get something saying insert media. I have attached a screenshot of the error. I have also attached some screen shots of some of the strange things my pc has been doing. I cant set IE as the default browser, apps don't open when I click on them. PLEASE HELP!!!
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8 Pro, 64 bit
Processor: Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 3983 Mb
Graphics Card: Microsoft Basic Render Driver, 11 Mb
Hard Drives: C: Total - 453091 MB, Free - 262909 MB; D: Total - 23058 MB, Free - 21752 MB;
Motherboard: Hewlett-Packard, 1854
Antivirus: Kaspersky Internet Security, Updated and Enabled

Answer:Can't Reset OR Refresh!!!

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Relevance 54.12%

After deciding to rest the computer. It displayed message, "The computer restarted unexpectedly or encountered an error during installation of windows". I looked this error up and it told me to press shift f10 to open a console and to type regedit in and to find status on local machine, changing the number from 1 to 3. I did this supposed fix, however, now my computer is in a infinite restart loop, displaying the windows 10 installation at 64% and then restarting again...? I tried pressing f12 and to do a boot, but when I make a choice for USB, or disk or network or any other option, it brings me back to the same restart loop at 64%.

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Relevance 54.12%

When I try to boot my PC it goes straight to automatic repair. I have all the options but fails to reset and when I try to refresh it says that the Windows drive is locked so it can't be done. I can access BIOS and UEFI settings etc but don't know how to fix it.

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Relevance 54.12%

hello sir warm greetings
i am not techinically sound.
got this lenovo ideapad flex 2( windows 8.1 ) last month. i don't have any back up. the laptop came with c and d drive. so i repartioned c drive with easeus partition master. agian i reverse the process. now i am unable to reset / refresh / take any back up .
any help regarding this will be highly appreciated.
Moderator Note; subject edited

Answer:flex 2 can't reset /refresh/use okr

hi ysp,
Sorry to hear what happened.
If the Partitions are changed or even set back to the original settings, BAck up image may not work anymore since it runs with the Partition IDs
Im not sure if this may help
But if that still fails, You will need to call Lenovo To get a copy of the WIndows Image, a Recovery DVD/USB.
Solid Cruver

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

1 more replies
Relevance 54.12%

I did a PC Refresh and Reset and it's stuck at 1%

Answer:PC Refresh and Reset Stuck

Refresh and Reset can take a few hours.


We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
Recovery Drive - Create with USB Flash Drive in Windows 8
System Repair Disc - Create in Windows 8

You can use the OEM version of
Recovery Drive - Create with USB Flash Drive in Windows 8
Deleting the Recovery Partition is NOT RECOMMENDED

Did you make the OEM manufacturer's Recovery Disks?

You can order the Microsoft official OEM Recovery disks from the OEM manufacturer's website.

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Relevance 54.12%

HelloI've purchased my Lenovo Twist (came with w8.0) about a year ago and I've upgraded to windows 8.1 when it was released in the windows store. Months after I upgraded I ran into a few problems, I was unable to access apps on my metro screen. None of the solutions worked so my only choice was to refresh or reset. Before and after these issues occured the reset/refresh were not working. I've tried going into the recovery option on boot and the refresh option on the settings both said I needed installation media. I am unable to create installation media because I do not have a windows 8.1 key, I only have a windows 8.0 key. How can I refresh my windows 8.1 and get installation media?

Answer:Unable to Reset/Refresh

Hi Ultimate,
Welcome to Lenovo Community!
I?m sorry to hear that you are facing the issue while updating in Windows App store on ThinkPad.
Please click here to visit the Windows 8 recovery page.
Hope this helps! 
Best regards,

Hemanth Kumar


Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

9 more replies
Relevance 54.12%

I have an Asus running windows 8. I am unable to refresh or restore my PC, it tells me a partition is missing. Doesn't anyone know how I can fix this. I have completely computer illiterate so I have no idea where to start.  
Also I checked diskmgmt in the cmd prompt and it shows that the recovery partition is there and healthy.

Answer:Cannot refresh or reset or restore

Also I checked diskmgmt in the cmd prompt and it shows that the recovery partition is there and healthy.

Post a screenshot of that page please so we can take a look.

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Relevance 54.12%

Does this mean I really can't use these? haha what hell microsoft? why would they word it like that?..

isn't turning on UAC a good thing? I haven't tried to do these but why would they say I can't use these! haha oh microsoft..

Answer:UAC stops refresh and reset??! what?

UAC is the most important step Microsoft has ever taken on any product ever to increase security. Disabling it is less annoying but makes your computer much more vulnerable to malware.

Originally Posted by Example:

Browser exploit discovered which can execute any program on computer with privileges of the user under which browser is executed.

Random webpage has code injected to download somefile.txt which is actually an executable disguised as a text file. Chrome/Firefox/ie doesn't complain and downloads it to default location.

Next page exploits execution of file, file extension doesn't matter.

UAC: File wants your permission to execute. (unsigned unknown wtf is this)
No UAC: Kernel driver installed, rootkit operational, welcome to the botnet.

Granted, I don't use UAC on my desktop :/

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Relevance 54.12%

Hello, Ive had a completely frustrating week of tech support calls, so heres hoping someone here might have gone through the same thing:
I recently upgraded my SP2 from 10240 to whatever the newest version was for insiders. I had been experiencing some odd user account behavior (not being able to open certain apps, etc.) for awhile so I figured it was probably time for a factory reset and clean install/ upgrade of W10. So I backed up and set a reset (without removing files). It went through to 100% before booting up saying no changes were applied. So next I tried a reset AND removal of files. I went out to walk my dog and came back to find my computer in an endless reboot loop, with the error message :( Your PC needs to restart. Well restart it for you.).
At this point I pulled my USB recovery drive and attempted to reset that way. No dice. Error message: There was a problem resetting your PC.. So I called tech support, did every combination of volume + power button imaginable until we had exhausted all possibilities. They then said the only option was a paid replacement, which really, really irked me some considering this was specifically a software/ upgrade failure.
Hugely frustrating and disappointing. Has anyone else had this experience or might have ideas to contribute? Would be truly appreciated.

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Relevance 54.12%

I tried to refresh my windows 8 because of all the issues I'm having and it will not let me. I tried to access refresh through PC settings and other ways. It will not do amything when I hit PC settings. It will only let me factory restore it but obviously I don't want that bc I have my kids pics on it. I have access through my restore point, but when I do that it fails!!! Then tells me to run a chkdsk because I have hard drive issues before I restore. So I try that and it will not let me chkdsk, SFC SCANNOW, or any other utilities through Cmd. Will it let me refresh it with a windows 8 DVD?

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Relevance 53.71%

In fact none of the recovery options were working, I clicked on one and it only took me back to the main screen again.
This happened after some of my apps weren't working anymore and I decided to refresh my system.
I installed this Windows from an usb stick though, could that be it? Could Windows not be recognizing my usb stick in the recovery tools screen?

I then had to format my Windows 8.1 partition and reinstall from the stick. Good thing I use my Windows 7 partition's programs in d:\Program Files in Windows 8.

Any suggestions, please?

Thx in advance!

Answer:W8.1 wouldn't refresh or restart my pc

I tried refresh once, used a USB setup. Never again. It said the refresh was finished but It wouldn't restart.
I took a chance and reloaded the bios before I formatted. It worked for me.

1 more replies
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In Windows 8.1, I need comma as a decimal symbol. However, after restart it changes to dot and I need to reset it and restart all the programs. It is annoying. In Region settings, input method, Welcome, User setting etc. are the same language/region (Slovak).
Is there registry key that would prevent OS changing the settings after restart? The default settings are correct, so I do not understand where does the change come from. After OS installation I used different system language (English) for a time, because
it is easier for me to do setup in English, so maybe that is the reason. Thank you.

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Relevance 53.3%

Hello, Im new here. Just stumbled upon this forum and hope the admin could help me. I'm using a Windows 8 64 and have been encountering alot of problems with my Asus Laptop.

I am unable to refresh and reset my computer as it will say something like "there is a problem resetting your pc, no changes are made." Same goes for the recovery mode F9 screen. The problems i encountered includes lots and lots of internet explorer window pop out when i tried to install some programs such as winrar, and some other software. I already disabled smart screen filter and scan for virus but nothing was found.

I already create a recovery drive USB "mine is 32gb" in my windows 8 as per what you posted in the first page and tried booting up F9 and run in USB in recovery mode but after asking for my Language and Keyboard layout, it just reboot my computer normally as in nothing had happened without resetting my computer. My Asus laptop came with Windows 8 pre installed without the disk and there isn't any OEM options in recovery mode. Only troubleshoot and USB option when i plugged in my recovery flash drive. Thanks! Hope someone can help me.

Answer:unable to refresh and reset my computer

Pop out!! Do you mean pop up and basically what are they saying. You did a AV scan and found nothing, suggest you download and run Malwarebytes (Free). Was your USB recovery drive created before or after the problems started?

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Relevance 53.3%

HELP! I think I have an infected laptop. It has Windows 8 installed.

The problem I'm having is that NO programs will execute, I cannot load "Change PC Settings" so I can't refresh, reset or restore Windows. I have tried the method of holding down SHIFT and restart but to no avail.

I can't load programs from usb/cd before boot but I can in legacy mode and not uefi (not sure what difference that makes).

I have successfully scanned with Kaspersky Rescue Disk 10 in legacy mode but it found nothing? I've also manage to scan again using legacy mode with Malwarebytes but nothing.

I also cant load up the Control Panel, it loads but no icons are showing. Command prompt I can load but not in Administrator.

So if anyone can suggest anything else as I'm all out of ideas!

Answer:Can't Reset, Refresh or Restore PC or Run any Programs.

To open a command prompt (Admin) follow this tutorial
Elevated Command Prompt - Open in Windows 8

Run sfc /scannow in the elevated command prompt, follow this tutorial
SFC /SCANNOW Command - Run in Windows 8

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Relevance 53.3%

Using the Yoga 13, it seems unable to use the Windows 8 Refresh and Reset options from the Control Panel, General Menu. Yoga 13 reports that it is unable to find the Windows 8 install disk/media. Hmm, odd.  

Answer:Yoga 13 - Win 8 Refresh and Reset - Looking for Media ?

I was able to restore mine using the PC Settings, General, Remove Everything and Reinstall Windows option.  Note that was all done in the new Modern UI and not in the desktop, Is that what you were trying?

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Relevance 53.3%

A few of my apps disappeared, and I can't open the app store. I tried using a restore point, which it said it could not complete. Tried a different date, same result. Tried a powershell command I found on another tech site. No good. Now I'm looking at doing a reset or refresh. All of the articles I've read say "If prompted to insert media, you will need your installation media or recovery drive". I don't have a disk. I just woke up one day a few weeks ago and my computer said welcome to Windows 10. And I've never set it up to create a recovery image. Is there a way to know if I will be "prompted to insert media"? Is there an alternative solution?

Answer:Insert media for reset or refresh

Please follow the instructions listed below to the letter.....................

Use the Tech Bench link below to download the Windows 10 iso file :

scroll down to Select Edition > click the pointer at the right and select Windows 10 ( 1st one on the list )> click Confirm.
click the pointer and select Language > make sure you pick the same language the computer is now running > click Confirm
select the bit version, 32 or 64-bit. Make sure you select the same bit version as the computer is now running.
at the bottom, click the pointer next to Save > click Save As > navigate to a folder of your choice > click the chosen folder > click Save
The iso will start downloading to your chosen folder.
When it is done, go to that folder > open the folder > right click at the iso file > click Mount > click Setup.exe
Installation will begin.
It will allow you to keep you files, settings and apps.
No product key is required.
Activation will be automatic.

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Relevance 53.3%

I work in telecommunting where I need to get to orders before other people do. Right now I have to keep hitting the refresh button to try to get to the work first, how can I change the refresh so it does it automatically every few seconds?

Answer:How do I reset my refresh time for my webpage

That is done by the folks who manage the webservers. They put ttl's and other triggers for web browsers. The Browser checks to see if : the page has expired, has changed or if the cached copy is still valid..... or you can manually refresh and it will reload the webpage and reset these values. If this is on your web server you can change the values triggering browser refreshment, if not all I can think of is to not allow caching of webpages and possibly turning off virtual memory, so web pages are not put in the page file.

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Been using Windows 10 since it was released with no major problems.

On 10061 I got some malware (russian game website open in browser on boot) so i tried to use Settings->Reset/Refresh but it just BSOD and reset without changing anything.

So I reinstalled Windows twice (9926/10041) and get two BSOD during install.

I searched for days and tried many anti-virus and anti-rootkit software but found nothing. How can this problem persist after resinstall? no one else seems to have this problem with windows 10.

Some malware must persist on another (ESP) partition?

Attachment 17934

I tried to use Windows Defender Offline but got this error:

Attachment 17933

I don't know... Argh... Please help. Thank you.

Attachment 17932

Answer:WDF_VIOLATION when install/refresh/reset

First off, the Secure Boot files are damaged - so that's going to give you problems right from the start.
I'd do the following:
- ensure that you have a set of uncorrupted recovery disks/drive
- run DBAN on the boot drive. Disconnect all other drives
- clear/reset the CMOS
- flash the UEFI with the latest version available from Dell

I'm not an expert w/Secure Boot, so I'd suggest posting over in the General Discussion forums for more advice on this.
Ensure that you download all the appropriate drivers from the Dell website (there are several that are missing in the current installation (SMBus, USB, network). Here's an article from a year ago about bootkits and UEFI: New attacks defeat Secure Boot and brick PCs | PCWorld

EDIT: Link to bootkit scanners: bootkit scanner - Google Search

It appears that the SynRMIHID.sys driver is being blamed (in the WER section of MSINFO32 - not in the dump files) - please update the Synaptics Touchpad drivers for your system if this continues.

Another test would be to run Driver Verifier with these settings: Driver Verifier Settings
ALSO, enable checking of the Wdf01000.sys as it was involved in these crashes.

The following is for informational purposes only.

**************************Tue Apr 28 19:33:40.203 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\042815-39765-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed bu... Read more

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Relevance 53.3%

Hi there, thanks for stopping to help!

I was playing around with some settings this morning and I changed my monitor's resolution to 1900 x 1200 and increased my refresh rate from 60hz to 100hz. The resolution change was smooth but upon changing the refresh rate, my monitor signal cut out, as it apparently doesn't support the setting. The issue is that it did not revert automatically, and I cannot seem to find a way to reset it to the default 60hz in safe mode or in the monitor's menu. My monitor is a Vizio LCD TV.

Would very much appreciate any suggestions!

Answer:How to reset my monitor refresh rate?

Hello robotdinosaur, and welcome to Seven Forums.

You could boot into the Advanced Boot Options screen, select the Enable Low Resolution Video (640 X 480) option, then you'll be able to set you screen refresh rate back and restart the computer to go back to normal mode.

Hope this helps,

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Relevance 53.3%

A few of my apps disappeared, and I can't open the app store. I tried using a restore point, which it said it could not complete. Tried a different date, same result. Tried a powershell command I found on another tech site. No good. Now I'm looking at doing a reset or refresh. All of the articles I've read say "If prompted to insert media, you will need your installation media or recovery drive". I don't have a disk. I just woke up one day a few weeks ago and my computer said welcome to Windows 10. And I've never set it up to create a recovery image. Is there a way to know if I will be "prompted to insert media"? Is there an alternative solution?

Answer:Insert media for reset or refresh

Please follow the instructions listed below to the letter.....................

Use the Tech Bench link below to download the Windows 10 iso file :

scroll down to Select Edition > click the pointer at the right and select Windows 10 ( 1st one on the list )> click Confirm.
click the pointer and select Language > make sure you pick the same language the computer is now running > click Confirm
select the bit version, 32 or 64-bit. Make sure you select the same bit version as the computer is now running.
at the bottom, click the pointer next to Save > click Save As > navigate to a folder of your choice > click the chosen folder > click Save
The iso will start downloading to your chosen folder.
When it is done, go to that folder > open the folder > right click at the iso file > click Mount > click Setup.exe
Installation will begin.
It will allow you to keep you files, settings and apps.
No product key is required.
Activation will be automatic.

1 more replies
Relevance 53.3%

If I restart or refresh will that let me send and receive text messages because I can't send or receive any text messages as last 4 hours.Thanks in advance.

Answer:How do I restart or refresh my Nokia Lumia 530?

Ya it may work.
Or try soft reset
Volume down key+ power button press for 10 sec.
Phone will restart.
Hopefully it solve u r problem.

4 more replies
Relevance 53.3%

Within the last few days I noticed that my desktop icons will auto arrange to the left whenever I restart, however auto arrange icons is not checked. I also played around a bit and found that right clicking my desktop and hitting refresh also moves them back to the left. I would like to find a fix so I can avoid downloading any programs, such as fences. I hope someone can help me out and thanks in advance for any help.

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Relevance 52.89%

Hi all. Just recently I was using my computer when an error appeared saying I had a drive error that needed to be fixed. I clicked the error in the system tray and then the computer restarted in order to fix the drive error. Well, I went into an "automatic repair" but then it froze on the "select your keyboard layout" screen. I then tried the "refresh your PC" option, but it wouldn't work saying that the hard drive was locked. I then tried to restore the PC to a restore point but it wouldn't let me do that either. As a last ditch resort I tried to use the "reset your PC" option which I gather is just a guided reformatting of the hard drive but it wouldn't let me do that either, saying that the required partition wasn't there. I took it into a PC repair place and they said the hard drive needs to be wiped, that the registry is corrupted or something along those lines. When booting from the windows 8 CD I tried to go into the installation menu and it won't even accept the product key on my package.

I'm not especially computer savvy. All I can really access is the command prompt. I guess I just need to reformat the hard drive and perform a clean install of windows. Anyone able to provide some insight or maybe help me with this reformatting? I've never done it before and don't want to screw it up. I'm not worried about saving data on the computer, nothing really important on the drive that isn't already backed up on my laptop.

Thanks in a... Read more

Answer:Refresh, Reset and Restore not working in WinRE for 8.1

Do a SMART test from the diagnostic tool from the hard drive manufacturer.

If OK run chkdsk /f /r

Now check if your system is OK

If not, do the following to reinstall Windows

Use this tutorial to find your product keys, Option 5

Product Key - Find for Windows 8

Boot from your install disk and try to install

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1. Why is System Restore disabled by default on a new Acer Laptop with Windows 8 I recently acquired?
2. What is this about Windows 8 moving away from restore points to two new things called Refresh and Reset systems? What is Refresh and Reset? Is this something better than System Restore? Should I look into how to use them? Are they already working automatically by default?

I heard about Refresh and Reset as a result of googling how to access System Restore.

Answer:Why Is System Restore Disabled? What Is Refresh and Reset?

Most likely because that is how Windows 10 & Server will behave. Windows 8 will still have System Restore. Restore points have a nasty habit of holding Malware in them, when a machine gets infected. Plus they do not always work, when you go to roll back from an issue. I just have not looked at the new system.

As for your new machine having it disabled. That is how it comes out of the box. It should enable once it starts doing its housekeeping and updates. If not, just go in and enable System Restore.

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New Win8 Pro with WMC install to a new Intel SSD on an old Dell Inspiron 530. I got everything activated and working fine, and then I swapped the SSD for the old HDD to finish getting all my data. But when I swapped the SSD back in, I can no longer get Windows 8 to boot--it goes into automatic repair, but none of the options are available to me. Refresh won't work, reset won't work, I can't even get system restore to work (it shows me two restore points available, but it won't let me select them.) I'm lost and seeking help.

This was a clean install, so it has the 350MB recovery partition. I believe the RAID is set properly (I have no straight up AHCI option in BIOS, but I installed Win8 under RAID [it shows "AHCI Bios enabled!" during POST], and remembered to change to IDE mode to boot the HDD, and back to RAID before trying to boot the SSD).

I've always been able to troubleshoot these sorts of problems under XP or 7 thanks to Google, but I'm just not familiar with these Win8 processes (or SSDs/AHCI/RAID stuff) yet. I've got all the linux tools, Hirens, etc. available, and can verify that the files on the SSD appear to be fine, but no idea what to try to fix. I could reinstall if necessary, but really don't want to have to deal with the upgrade and re-activating--and even if I do have to reinstall, it'd help to know what went wrong to avoid/be able to fix it in the future.

Appreciate any help--happy to provide more info if needed, just lemme know. Will b... Read more

Answer:Win8 lost boot, won't reset or refresh

When you start your system and use the Boot Device Menu, what does it show for options?

There may be some setting in the bios you need to check to make sure the new drive is being seen as primary.

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Hello everyone

I'm using Windows 7 7201 x86 and I'm having a bit of an annoying problem. Everytime I refresh the desktop, I lose my custom icon layout, and the icons reset to some other layout.

I have searched around a bit and I learned of the "IconRestorer" tool, I must say it is useful to save the icon positions, but is there a way to lock icons where I put them?

I have checked "Align to grid" in the desktop context menu, but that doesn't seem to be helping one bit.

Answer:Desktop icons layout reset on refresh

Hello Makubex. Welcome.

I had this problem in Vista. It would reset my icons everytime I restarted (or log off, I never tried Refresh, but I imagine it would do it as well).

To fix this, set all your icons to where you want them, then TURN OFF BOTH Align to Grid AND AUTOALIGN. That fixed it for me.


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Have decided to take the plunge to reset my computer (because Windows Store would not open). Booted from the installation disk but cannot Reset or Refresh, I get "The drive where Windows is installed is locked. Unlock the drive and try again."

Never used Bitlocker and chkdsk checks out OK. My mind is not working on all cylinders today and unable to resolve.

Answer:Unable to Refresh or Reset, drive locked

you could try this:

list volume
select volume xxx (where xxx is the write protected problem drive)
attributes volume clear readonly

EDIT: If you are already booting from installation disk you could just format and do a clean install (just a thought). It might be quicker.

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i am having a problem. can you help me coz i cant boot to my windows 8. please i need a solution.

problem goes like this:

as i open my laptop it says "preparing automatic repair" >> daignosing your pc >>> attempting repairs>>> then it was stuck
and cant proceed to desktop.

i tried to open advance setting by pressing "F8" then advance settings option appears. and i tried to a troubleshoot then

REFRESH YOU PC --- "theres a problem refreshing your pc"
RESET YOUR PC ---- "theres a problem reseting you pc"
AUTO REPAIR ---- cannot repair

please help me...

right now i want to reformat my ASUS laptop with pre installed windows 8 but i dont know what to..

pleasee helpp me with this..

thanks in advance

Answer:unable to go to desktop, refresh or reset windows8 laptop

You might check this thread and see if it helps.

Unable to refresh or reset PC after Automatic Repair fail

If not, post back.

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I will quote from an article on the Microsoft site, Article ID: 2823223

Consider the following scenario:
You have Windows 8 or Windows 8 Pro installed on your PC.
Your PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows.
Automatic Repair is unable to repair your PC and you select "Advanced options".
After selecting "Troubleshoot", you choose to either "Refresh your PC" or "Reset your PC".

In this scenario, recovery may fail and you are returned back to the main WinRE screen.

This issue may occur if the System or Software registry hives have become damaged or corrupted.

To attempt to resolve this issue, follow the steps below.

NOTE: Following these steps should only be used if you are attempting to use the "Refresh your PC" or "Reset your PC" options in Windows RE because your system is in a non-bootable state.
After Automatic Repair fails to repair your PC, select "Advanced options" and then "Troubleshoot".
Select "Advanced options" and then select "Command Prompt".
If prompted, enter in the password for the user name.
At the Command Prompt, go to the \windows\system32\config folder by typing the following command: cd %windir%\system32\config.
Rename the System and Software registry hives to System.001 and Software.001 by using the following commands:
ren system system.001
ren software software.001

I did all that but when I t... Read more

Answer:Unable to refresh or reset PC after Automatic Repair fails

Ok, I'll bite...

If the message is correct, it appears something still has control of the file. I suppose two questions come to mind. Have you done a cold boot prior to trying the procedure, and how and with what media exactly did you boot into command prompt?

If you are doing the boot correctly, all I might think is that a recovery drive might not allow you to boot completely offline, or the recovery/restore process still has some type of control of the files.

Depending on your reply, I will try to see what mine does.

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I tried through custom image but after showing 100% it also shows error code 80070003. the image is created but I cannot refresh/reset the PC as earlier. Thanks in adv for helping

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My PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows. When i try to refresh or reset alway get msg " there is a problem resetting your pc, no changes are made" My PC is preinstalled so no I don't have recovery CD/DVD
Here pics

Answer:Unable to refresh or reset PC after Automatic Repair fail

It may take an Automatic Repair several times to complete a repair. If you have allowed it to do that, have you tried any of the Startup Settings on the advanced options to see if you can repair it?

Do you have any idea why it might have gone into the repair mode?

Have you tried doing the Factory Reset procedure for the system?

Edit: When you system does an automatic repair, it is supposed to create a log file called srttrail.txt. This file is located in the directory below. If you can get into the command prompt and navigate to that location, you might be able to copy the file to a flash drive so you could attach it. Maybe it will have some information.


If you need to find the drive letter for a flash drive, use diskpart.

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my keyboard refresh rate settings seem to change every time i shut my laptop on or off or close or open the lid. i run windows 8 64 bit on a lenovo y50

Answer:keyboard refresh rate settings change after every restart

Keyboards do not have a refresh rate. You need to be a lot more clear in what is exactly the problem.

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Hey people! I tried to reset my laptop. In the process of resetting it shut down due to overheating. When I turn it back on, the logo appears but no loading bar shows up. It hangs there for a few seconds and then it restarts and keeps cycling over like that. I tried to do a hard reset by taking out the battery and plug, then holding the power button for 30 seconds. I tried doing a system restore. I also tried removing the ram to see if that would work but no luck. Anyone have any ideas?
Here?s my specs:
? 2.50GHz 3rd generation Intel Core i5-3210M Memory
? 8GB DDR3 SDRAM (2 DIMM) Video Graphics
? NVIDIA GeForce GT 630M switchable graphics with 2048MB DDR3 and up to 1696MB total graphics memory
- Hard Drive ? 750GB

Answer:Failed system refresh causes laptop to constantly restart

If this system was activated with 10 I would suggest doing a clean installation

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My problem is when I try to view streaming videos (such as youtube,,,, they will seemingly randomly stop loading at any given point during the video. Refreshing the page sets the video back at zero seconds, and it wont reload until I close and reopen my browser, at which point it starts reloading, but often gets stuck again before the video is finished loading. I've updated my flash player to the latest edition, I've tried the latest versions of Firefox, Google Chrome, and Internet Explorer, but it doesn't seem to make a difference. I made sure no ad blockers are active, cleared my cookies and even cleared Flash Player's cache, but no change. On top of this, occasionally trying to persuade a video to load by reloading it numerous times effects my wireless connection; it will become a limited connectivity situation and if I disconnect using the "network and sharing center", I cannot reconnect to my router until I unplug and reset it. Very annoying, cant seem to find record of someone else with the same problem, PLEASE HELP!
P.S. I'm using Windows Vista Home Premium SP2

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Hi there , i know that there are a few threads posted about this problem but OP's never post enough info on the problem , after fiddling with the startup options and the general recovery process im going to post here before trying a clean install , i need to get to the bottom of this!

A Quick overview :

I made a clean install for windows 8 through my USB (used the windows 7 tool for that) , installed windows 8 without a single problem , used it for 3 days straight without any problems (some minor freezes here and there) , games were working fine and 3D applications (Maya , Unity3D..etc) worked fine. I updated my Windows to the latest update (some drivers were included through the update) , the night before this nightmare started i turned it off and went to sleep , next morning i woke up turned it on but i had to leave so i turned it off on the lock screen (before logging in). turned it on later that night and this problem happend.

Problem :

"Automatic Repair" saying "Automatic Repair Couldn't Repair Your PC".
The file is "F:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt".

I went to advanced options and tried the following:

1- Restore from system point :

gave me an error that the system Protection service needs to be activated.

2- CMD :

tried SFC / scannow and it gave me the same error above "system Protection service could not be started" .
tried chkdsk and it said that no problems were found.

3- tried through advanced star... Read more

Answer:Win8 Stuck Repair Bootloop - No Safe Mode / Refresh/ Reset

same thing happened to me... I bought a new hard drive, installed from the USB, and when I tried to activate WIN 8 the upgrade key wouldn't work. now I've spent a very very long time waiting for tech support (after they auto-called me back indicating that I was at the head of the line) and finally give up. looks like I'll have to waste all the work I've done setting up WIN 8, reinstall Win 7 and then upgrade again. That will probably take less time than actually getting reasonable help from Microsoft. Why don't I switch to Apple?

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I have a laptop that came with Win7/8 that I upgraded to Win10 while it was free. The hard drive failed, so I replaced it, restored the OS to Win8 from backup, then upgraded back to Win10 and says it's activated.
I have purchased a new laptop and want to sell this one, but want it to be completely clean. I only have one User account which is a Local Account Administrator user. I guess I need to do a Win10 refresh or reset or clean install to get rid of all my User data. Not sure which one so that I get rid of my User data and retain the activation?

Answer:Refresh/Reset/Clean Install on Activated Free Upgrade Version?

Just do a clean install of W10 on the old laptop, it will activate automatically once it`s online, the laptops hardware data is stored on Microsoft`s server, you don`t have to worry about a thing

You could also clean install the original OS that came with the old laptop, as long as you can read the key on the COA.

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I can provide the logs. Let me know what all logs you want and softwares you want me to run.

Answer:Multiple Com Surrogate[32] and Chrome sessions running. Not able to reset or refresh system


They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

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I had a virus on my computer last week and I think it was the cause of my desktop icons to be constantly moved to the left side of the screen. I ran the paid version of Ad-Aware Pro and removed any virus it found with no solution. At this point I thought it might be a registry problem and upgraded my computer from Windows Vista (64-bit) to Windows 7 (64-bit), still no solution. I have tried EVERY correction I've read online, with no luck. Here is a breakdown of my actions. Auto align turned off, Align to grid turned off (Must add that after each restart align to grid is rechecked), downloaded a icon lock program, ran regedit and checked status of desktop, ran Windows Defender, HitMan Pro, and Malwarebytes' Anti-Malware, and CCcleaner, everything is coming back clean. Defragged harddrive, reset Windows Explorer, uninstalled every program that's been installed in the past 2 weeks. Before installing Windows 7 I reset the computer to an earlier time with no fix, now that I have Windows 7 installed, the earliest reset time is after the problem already started. I know I've done a few more tweaks but cannot think of them right now. I have spent the past couple of days trying to get this problem corrected and have searched every website with a solution. Hope someone can help me, I really don't want to wipe the harddrive and start from scratch but that may be a last ditch effort. Thanks.  *Update* I have also checked my BIOS as well as had windows run any... Read more

Answer:Icons moving to left of the screen on restart/refresh after virus removal.

Currently running SUPERAntiSpyware, will post with results.

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OS is preinstalled Win8.1 at purchase A few days ago my computer suddenly froze when I was surfing the internet, I opened a lot of tabs and apps so I thought no big deal, just took out the battery and waited a while to switch back on the machine. Only this time I discovered my laptop would get stuck endlessly on the lenovo logo screen.After several tries, it now sometimes can automatically launch the automatic repair/diagnosing tool and fails, then leading me to the blue screened Windows 8 boot menu. Then I followed the instructions and tried several methods avaiable including refreshing, resetting,system restore, and system image recovery, as well as using the novo button onekey recovery tool. And these attempts had all failed, displaying error messages such as:'There was a problem resetting your PC''Default boot device missing or failed''The boot configuration data file is missing some required informationError code: 0x0000034' I have no idea how to boot into safe mode or what to do even if I do manage to get in, and have no physical recovery images in CD or USB, and according to the messages apparently there are no manufacturer recovery backup in the harddrive which is very odd. Could anyone please advise me what to do to solve the situation pleaseeeee, its very frustrating as I have only purchased the laptop a month ago. I still have my warranty for a year, I've contacted my seller who informed me to ask for guidance from lenovo instead, but due t... Read more

Answer:B50-30 cannot boot. Failed attempts on refresh, reset & onekey recovery. 0x0000034 error

Oh and there was random beepings one at a time, with quite long intervals, so I guess it doesnt really fit the beep code suggested by lenovo? I have no idea whats wrong with the computer at this point.

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As the subject states, whenever I turn off or restart my laptop, it resets to 50Hz from 60Hz. Am I missing some sort of setting somewhere?

Answer:Thinkpad Edge E530 Screen Refresh Rate resets to 50Hz on restart


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So basically, ive somehow gotten antivir virus on my laptop. I wanna get rid of the by downloading a anti virus online but i need the password to machine account. I have no idea wat it is. Please i need help, my laptop is useless if i cant get the pass to machine account. Please help, will be much appreciated. Please hurry


Use another computer and download a few of these bootable CDs.

I would do a full off-line virus scan.

Downloadable Computer Repair CDs | Technibble

BitDefender is good but you should use different ones to cover all the bases.
Index of /rescue_cd

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We tried to set it up and find citrix is not connecting us.  So i would like to start over to the intitial setup screen options and have our companies IT people come in and do this.  Any ideas?  I hit f10.. it took me to a menue but it does not seem I can factory reset anywhere there. 

Answer:Reset machine to default

I figured it out..

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I am the IT manager here, one of our XP Professional machine has issue.

When i start the machine, it has the XP loading screen (with the window XP logo), which is normal.
Then after that, it will restart the machine by itself, so it will keep looping to restart, i never can get into the desktop. why?

I tried to use my XP CD to do a repair or chkdisk, it tried to load all the system files, then i said it failed because some .sys corrupted.

I am thinking to do chkdisk, any boot CD chkdisk utility? or give me any suggestion for this issue!

Please give me some advise,

Answer:XP machine keep looping to restart

Can you boot into safe mode?Try the last known good configuration option? helps if you provide...exact error messages. I'm sure that MS has millions by now and it's impractical to guess what the system is trying to tell you.Do you have MS XP CDs...or recovery/restore disks provided by the system manufacturers?Louis

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About a week ago I went on a trip out of town and left a box running a game server through Hamachi at home. I have done this countless times and never had a problem. TeamViewer is loaded on the box and has always connected and ran just fine remotely. However, on this specific trip, TeamViewer simply gives up on trying to connect. The iPhone version brings up an error stating 'Protocol negotiation failed.' The game server application no longer responds either. Also, both the remote and the local machine I am on right now are connected through Hamachi on a VPN. The interesting thing is the remote computer responds to ping, allows me to bring up shared folders in Explorer, and is listed as running in the Hamachi client. What it does not allow me to do is control it remotely in any way. This system needs a restart badly and I have run out of ideas on how to remotely access it. Seeing that I am a couple of hundred miles away, I cannot drive over and restart it in person so easy. Here are some further details:

Remote System:
OS: Windows XP Pro SP3
TeamViewer: Logged in and setup for unattended access - Shows up on my list with a yellow dot.
Hamachi: Connected with direct tunnel
Firewall: Comodo Firewall (older version) - Every program I've mentioned has been allowed through with no issue.

Local System:
OS: Windows 7 Ultimate x64 SP1
TeamViewer: Logged in and setup for unattended access
Hamachi: Connected with direct tunnel
Firewall: Windows Firewall
Things I have tried which h... Read more

Answer:Need to restart remote machine, TeamViewer down, only on a VPN now

Well I drove back home earlier than expected and fixed the remote computer in person. Turns out the system had run out of memory after being on so long and TeamViewer simply had no resources to initiate, or everything was just timing out from the system taking so long with any request. I'll be picking up more RAM after the 4th. I suppose no one had any answers on how else I could restart the system remotely, but I'll be marking this thread as solved.

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My new machine (I built it) will not restart; I have to shut down manually each time. This has persisted for months. Anything I can try to fix this?

&#65279;My system:
Microsoft Windows 98 4.10.1998
Clean install using Full OEM CD /T:C:\WININST0.400 /SrcDir=G:\WIN98 /IZ /IS /IQ /IT /II /NR /U:xxxxxxxxxxxxxxxxx
IE 5 5.00.2314.1003
Uptime: 0:04:10:12
Normal mode
AuthenticAMD AMD Athlon(tm) Processor
74% system resources free
Windows-managed swap file on drive C (5508MB free)
Available space on drive C: 5508MB of 7993MB (FAT32)
Available space on drive D: 15574MB of 19561MB (FAT32)

Gigabyte Motherboard w/AMD Athlon chip @ 700 mhz, heavy duty power supply
128 MB pci RAM
AWE32 sound card with Roland daughterboard
ATI all in wonder video card w/16mb onboard RAM
Yamaha 4416 CD-R
Toshiba 44X CD-ROM
8.4G Maxtor HD (primary master)
20G WD HD (sec. master)
Principal software: Corel WP8, Sierra Print Artist, MGI photosuite 3, Adobe photoshop LE, Cakewalk pro audio 8 digital audio-midi sequencer, Finale notation
software, Band in a box, Partition Magic, Cybermedia uninstaller)

Answer:{RESOLVED} my machine won't restart automatically

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Sometimes randomly, when ever i try to start a cleaner like malware bytes. In safe mode i was able to run Spynomore. it claimed to find Trojan.Gen. Machine ran for a day, same thing started. Spynomore found nothing in safe mode, their "custom fix" supposedly fixed it within like 30 seconds. Machine running right now, i suspect whatever the problem is, it is still in there. Might BE Spynomore.
Speccy reports normal temperatures cpu 31-33 C Hard drive 42c.
I am an ebay seller so computer is VERY vital and gets lots of use.
Here is the hijackthis log. i hope this is OK to put here.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:49:46 PM, on 9/13/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:&#... Read more

Answer:,machine does a restart type of operation.

Is there any help for this?

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HP Pavilion 761n, 1.67 GHz, 512 mb, XP Home Edition

This crazy machine freezes to the point of no return at random. Sometimes, but not always, the screen will have a green strip and the rest of it rust color at freeze time, but usually the screen remains intact.

Get this: When you push the power button on the front of the machine it will go into a loop cycle from blue HP logo screen to selecting which type of Safe mode to use, back and forth. The only way the machine will start correctly is by flipping the surge protector button off and wait for the green light on the power supply to turn off. Then you flip it back on and use the power button on the front of the machine.

Another thing: I set up DSL for the client and it was working fine. When the machine froze, and got it powered up, the DSL modem works fine, but the computer will not access the Internet.

Are these symptoms the power supply? Could it be the CPU? Could it be the USB pulling down the power supply? I ask this because when the HP all-in-one USB printer was power on, the system seemed to freeze a bit more. How can I determine the problem? I used AIDA32 to check the system, all the fans were running on the inside and it indicated no problems. Help!


Answer:Machine freezing then looping in restart

Even the best of us can overlook the simple things at times so here are a few questions for you.

Are you using a firewall or antivirus program?
Have you gotten any error messages?
Have you checked the Device Manager for any yellow !'s?
Have you tried booting to "last known good configuration"?
Have you tried System Restore?
Have you checked msconfig/startup to disable programs not necessary at startup?

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each restart i have one or more BSOD. This started to happen after one of windows updates took place, and i think updated graphic card drivers.

? OS - Windows 7 x64
? What was original installed OS on system? Windows 7 x64
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail
? Age of system (hardware) 3-4 years
? Age of OS installation - have you re-installed the OS? 1 year+
? CPU - Intel Core 2 Duo E8400 @ 3.00GHz
? Video Card - Sparkle SF-PX84GS256U2LP-HP NVIDIA GeForce 8400GS
? MotherBoard - Gigabyte Technology Co., Ltd. G31M-S2L (Socket 775)
? Power Supply - brand & wattage - HEC-400TR-TF 400W
? System Manufacturer - Self made


Answer:BSOD every time i restart a machine

Sorry for the delay in responding, I'm having eye problems. If I don't reply back, PM one of the moderators for further assistance.

The perfmon report shows that the "dirty" bit is set on your C: drive. Please do the following:


Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
FWIW - I know that the /F is supposed to be redundant, but I prefer to have it run anyway.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
Copy/paste the results into your next post.

If unable to tell if the "dirty" bit has been reset, re... Read more

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I ran the system update tool and it got to the BIOS upgrade stage. It looks like the when the bios had finished updating the machine rebooted. Now when I go to boot the machine up it comes up with "Configuration Changed - Restart the System." It will then wait 1 second and restart the machine before looping again.   Any thoughts? on fixing this annoying problem.  

Answer:Machine is in a restart loop T520

Can you get into the BIOS? If yes try to load the defaults (press F9), save the changes and reboot.

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Hi i just installed a new Motherboard, CPU, Power Supply, Graphics Card and Ram, basically a new computer except for the HDD and CD Drive, whenever i restart from the start menu it will shut off and go to a black screen and the light on my monitor turns from green to orange, same thing happens if i hit the reset button, it boots normally just fine and i checked the temps, it's not overheating at all, i've updated all the drivers, any help would be appreciated.

Motherboard: ASRock N68C-GS-FX
CPU: Phenom II x 4
Graphics Card: Geforce GTX 260

if you need anymore info i'll gladly post it.

Answer:PC won't Restart/Reset

Hi is this a xp operating system as your info say's win 7 have you rechecked all the cables and connections are firmly and correctly seated including your ram,graphics and monitor cable

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Current: Win7/64 Ultimate SP1

Ok, I have a game folder from an XP machine that was created by users with admin access, and possibly part of it from Administrator (on that machine).

I think I have two different SYSTEM, etc., owners on my system now.

Because of too many permission problems to elaborate on, and too much futzing around, can I easily (should I?) from every folder and subfolder:

1. Remove the XP generated owners (they're listed in this order):Authenticated Users
2. Then replace them with my (win7/64Ult) machine's owners:Authenticated Users
3. (Making sure that the permissions are inherited from parent of course).
I looked at the tutorials here, and I've tried many things, but am still confused as to whether I should

1. Do this from the folder->properties windows
2. Use some combination of secedit or cacls


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I have an Acer Veriton X490G,with Core i3 cpu,4 gig RAM,running a windows 7 32 this machine requires the CMOS battery to be reset all the time it to boot. Otherwise it doesn't seem like there's any form of power that's going to the motherboard. How do i go about fixing this? 

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