Computer Support Forum

How to access the Windows 8 control panel.

Question: How to access the Windows 8 control panel.

There is a difference between the Metro UI control panel and the control panel we are most accustom to in windows operating systems before Windows 8.

The way to access the 'control panel' is to go to the windows desktop.

Create a short cut to COMPUTER (info on how to do that is below these instructions) so you have an icon on your desktop called Computer shortcut.

Double click COMPUTER, in the menu area at the top of the window you will see OPEN CONTROL PANEL.

Click on this icon, now, to view the entire contents of the control panel, look for an arrow on the upper right area of this window and look for the words "category", click that little arrow and a drop down menu opens, choose small or large icons.

Now all of the control panel options and shortcuts will be viewable and accessible.

Hope this helps those who are lost with that Metro UI menu and not being able to find options such as the administrative tools menu. You will not find it in the Metro UI.

For those who are lost on how to add the COMPUTER icon to your desktop, click the folder called 'Windows Explorer' on your task bar, on the left will be an icon called computer, right click that and choose add shortcut to desktop.

Hope this has helped anyone who has gotten lost finding the correct control panel.

Bruce.

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Preferred Solution: How to access the Windows 8 control panel.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: How to access the Windows 8 control panel.

MrBruce1959
I did the same thing I did win Windows 7 to add the control panel to the desktop. After clicking the Metro Desktop icon of course.

I right clicked on the desktop and choose change desktop icons at the top left area of the screen and just checked the box to show the control panel. Actually personal preference is I checked them all.

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Hi has anyone got any ideas to help me with a few problem on my computer please. First when you start computer up it always comes up with Microsoft Intellipoint has stopped working. Then it comes up with Windows cant check for updates and then when you click on the icon it flashes up very quickly with a blank box and the dissapears straight away.

The other problem which im not sure is interconnected is that When i click on Control panel it opens fine, then if i go for instance System and Maintenance it will open as normal again but will not allow me to access any of the commands ie system performance etc it does this with all the icons on the control panel you click and it makes a click noise and nothing happens at all.

And finally and at this point must say sorry for going on but if i click on Windows Updates it flashes up and dissapears straight away.

Im just learning about computers so all ive done so far is run virus checks and nothings showing up. I run AVAST 4.8 HOME EDITION and along side it run PC Tools Spyware Doctor. Ive also tried turning them off to see if i can access Control panel but to no avail.

Any help would be greatfully recieved. Many Thanks Jon

Answer:No Access To Windows Updates Or Control Panel

Greetings Sir, {Satire} ( I refuse to talk to Barney Rubble)

Enough with the satire, has anyone else used the computer that you know of?
this initially sounds like a virus, diagnostic settings, or something called
Group Policy. These are some possibilities.

You may want to start by reading the threads about Hijack This to determine
if a virus is present.

If you find however that no virus is present, you may want to press F8 while the
system is coming up, and go into the administrator account. From there click the
Windows Logo Key + R which will bring up the "Run Dialog Box"

Type msconfig in the drop down area and make certain that normal start up is selected.
Click "Apply" , "OK" and reboot your computer. Please do not attempt to configure
other settings here as this may cause undesired results.

Finally, if the first two options don't work, you may want to read about Group Policies
but this is probably overkill for the issue you're having. If none of these works, I would
recommend wiping your PC and Starting fresh, which would entail backing up your documents.

I forgot to ask, is this a New computer? Is it running windows Vista for sure? Have you had
any several minor issues up to this point?

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well they have short cuts to access different parts of the control panel, but i wanna be able to open the control panel folder. is this possible?
 

Answer:is there a run command to access control panel in windows?

The command you are looking for is "control" (sans quotes).

Here are some more things.
 

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Every time i try to access my control panel,i get a message saying ,Windows Explorer has encountered a problem and needs to close.We are sorry for the inconvenience......Please help.............:(

Answer:Control Panel access problem.Windows XP.

click here;en-us;824136&Product=winxpclick here;en-us;320563&Product=winxp

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Hello!
I was directed to this forum from here.
 
I was initially infected with malware and would receive "Windows Explorer has stopped working" messages upon start up and couldn't enable my antivirus/firewall. These issues have stopped since the removal of the malware. However, I realised that if I tried to open my Control panel or Windows update now, I would receive messages such as "Windows Explorer has stopped working" or "Windows Explorer is restarting".
 
Any advise would be helpful and greatly appreciated!
 
Many thanks!

Answer:Can't access control panel/windows update

Troubleshooting Error: Windows Explorer has stopped working

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When I select Windows Update in Control Panel, it just hangs, showing a blank window, and the pointer has an hourglass attached to it. (hourglass, not circle). I can get rid of it using Task Manager.

The other parts of Control panel work OK.

I'm also having trouble waking the system after it's gone to sleep. Have to resort to a long press of the power button, which switches it off. This started a week or so ago, but I only now discovered the problem with Windows Update. Maybe the problems are somehow related?

Any ideas?

Answer:can't access Windows Update in Control Panel

Try to delete all your temporary files. The update should begin to work.

My computer.....right click on c drive....properties.......disk clean up.


Then

Start Internet Explorer.
On the Tools menu, click Internet Options, and then click the General tab. then clear browing history.

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I have a Symbol MC9090 terminal which runs on Windows CE 5.0 - I'd like to know how do I disable acces to the whole control panel or it's certain features so the person who uses it can't screw anything up..
Thanks in advance
 

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Just installed a fresh copy of Win 2000 + SP4. Everything was going well until this morning. I went to go to the Control Panel to check some System settings and it won't load, the window pops up but it never loads the icons. Tried rebooting a couple times but no success. I tried opening from both the Start-Settings-Control Panel and from inside Explorer where it expands the My Computer drives etc. Any ideas??? Please!!
 

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I have a Nvidia NVS 5200 M running with Intel 4000 and Windows 7 on a Lenovo T430S.Whenever I load the Control Panel -> Display settings, I can see options just fine, but I click on any of the drop down menus and they appear for a second, then immediately disappear (fast enough that I can't change settings).There's a similar problem when I look in the Intel Graphics Media Control Panel. It constantly appears to be "loading" - the mouse icon turns into a little blue circle off an on, continuously. Similar thing with the settings, too - they appear and let me change them, but immediately return to the original setting. I can change them if I act SUPER quickly to make the change then click Apply. But 99/100 I'm not fast enough.All drivers are up to date. I have no idea what to do (reinstall or uninstall this Intel Graphics control panel? How? Or somehow change a setting on my graphics card).Please help!

Answer:Windows 7 Control Panel Display and Intel Graphics Media Control Panel Constantly

Try uninstalling both drivers, then reinstalling them. Sometimes a clean driver update works better.

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Windows Vista 6.0 SP 2
IE 8
Dell Inspiron 1525

For the last couple weeks, I haven't been able to access the Windows Update page, or many other control panel functions. If I click on Windows Update, Backup and Restore Center, or Security Center (among others), nothing at all happens. I've tried to go to the Windows Update webpage, and it looks like it will open, then immediately closes. If I go to the Microsoft Update page, it's completely blank. No error codes or anything, just blank. Also, on Facebook, I can't "like" anything, or comment on someone's status. Several of the games aren't working either.

Probably not coincidentally, at about the same time, I started getting a message at startup saying something (I don't remember the exact phrasing) about reverting back to the original theme due to a conflict with another program, and also one that says "Runtime Error - Program: C:\Program Files\Dell|Media Direct\PCMService.exe" stating that the application has requested the runtime to terminate it in an unusual way.

When this started, I was running AVG Free, not sure which version. When an AVG scan didn't pick anything up, I switched to Norton 360, which didn't find anything either, so I re-installed AVG Free 9.0. In addition to AVG and Norton, I've run Spybot Search and Destroy, Malwarebytes, Windows Defender (although I get an error when I try to update it). None of them have found anything. I did run a Hijackthis scan, but I have no ide... Read more

Answer:Can't access Windows Update or many Control Panel Options

http://pcsupport.about.com/b/2009/05/25/sf...he-easy-way.htmworth a shot also try thishttp://www.filehippo.com/download_autoruns...7e131b126c8faa/ok here is a working link andthe second link is for 7zip you canget it here http://download.cnet.com/3001-2250_4-10045...00421fd44c78103http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx1: Extract the Autoruns Zip file contents to a folder,or your desktop. sorryevery link i post for autoruns is killed by this sitei think2: Double-click the "Autoruns.exe". 3: Click on the "Everything" tab4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete. 5: Go to File then to Export As or Save in some versions. 6: Save AutoRuns.txt file to known location like your Desktop.7: Attach to your next reply.?Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).?It will close all programs when run, so make sure you have saved all your work before you begin.?Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.?Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.http://oldtimer.geekstogo.com/TFC.exe

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Windows Vista 6.0 SP 2
IE 8
Dell Inspiron 1525

For the last couple weeks, I haven't been able to access the Windows Update page, or many other control panel functions. If I click on Windows Update, Backup and Restore Center, or Security Center (among others), nothing at all happens. I've tried to go to the Windows Update webpage, and it looks like it will open, then immediately closes. If I go to the Microsoft Update page, it's completely blank. No error codes or anything, just blank. Also, on Facebook, I can't "like" anything, or comment on someone's status. Several of the games aren't working either.

Probably not coincidentally, at about the same time, I started getting a message at startup saying something (I don't remember the exact phrasing) about reverting back to the original theme due to a conflict with another program, and also one that says "Runtime Error - Program: C:\Program Files\Dell|Media Direct\PCMService.exe" stating that the application has requested the runtime to terminate it in an unusual way.

When this started, I was running AVG Free, not sure which version. When an AVG scan didn't pick anything up, I switched to Norton 360, which didn't find anything either, so I re-installed AVG Free 9.0. In addition to AVG and Norton, I've run Spybot Search and Destroy, Malwarebytes, Windows Defender (although I get an error when I try to update it). None of them have found anything. I did run a Hijackthis scan, but I have no ide... Read more

Answer:Can't access Windows Update or many Control Panel functions

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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This was a "solved" issue posted in October 2007. I followed these steps to rid myself of the same problem. This jprocess cleans the registry and removes the Desktop background. However, now it appears like the contents of My Documents has been deleted. Is it really empty? If those documents are still on the computer (which I suspect they are) how do I find and restore them?

This is on a machine with Windows 2000.
Thanks
 

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Windows Vista 6.0 SP 2IE 8Dell Inspiron 1525For the last couple weeks, I haven't been able to access the Windows Update page, or many other control panel functions. If I click on Windows Update, Backup and Restore Center, or Security Center (among others), nothing at all happens. I've tried to go to the Windows Update webpage, and it looks like it will open, then immediately closes. If I go to the Microsoft Update page, it's completely blank. No error codes or anything, just blank. Also, on Facebook, I can't "like" anything, or comment on someone's status. Several of the games aren't working either.Probably not coincidentally, at about the same time, I started getting a message at startup saying something (I don't remember the exact phrasing) about reverting back to the original theme due to a conflict with another program, and also one that says "Runtime Error - Program: C:\Program Files\Dell|Media Direct\PCMService.exe" stating that the application has requested the runtime to terminate it in an unusual way. When this started, I was running AVG Free, not sure which version. When an AVG scan didn't pick anything up, I switched to Norton 360, which didn't find anything either, so I re-installed AVG Free 9.0. In addition to AVG and Norton, I've run Spybot Search and Destroy, Malwarebytes, Windows Defender (although I get an error when I try to update it). None of them have found anything. I did run a Hi... Read more

Answer:Can't access Windows Update or many Control Panel functions

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

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Hello all,I'm having problems with my parents' home computer. I've run McAfee, AdAware, AVG AntiSpyware, SpyBot...etc and still can't figure it out. The first issue is that shortcut icons leading to websites that offer "online dating," "online casino," and "spyware remover" will randomly show up on the desktop. The second issue is that I do not have access to the control panel. I am the administrator but a pop up says, "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." Are these two issues related?I've done a little research in these forums and found a post dated October 27, 2007 in a discussion between member Skasky and HJT Team Member miekimose and it seems like we have the same issue. I tried to fix the problem myself but decided after running "HiJackThis" a lot of Skasky and my "04 - HKLM" lines don't match up. So I leave it to the professionals.I have attached my HiJackThis log. Any help is appreciated.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:00:51 PM, on 11/4/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:&... Read more

Answer:Cannot Access Control Panel In Windows Xp (administrator Rights?)

Hello there and welcome to Bleeping Computer's security forum.My name is David, I will be helping you with your log today.It is a good idea to print off these instructions. There is a possibility some of the instructions will need to be carried out where internet access is not available. It is important that you complete the instructions in the right order, and that you don't miss out any steps.Please set your system to show all files. Click Start, open My Computer, select the Tools menu and click Folder Options.Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.Uncheck: Hide file extensions for known file typesUncheck the Hide protected operating system files (recommended) option.Click Yes to confirm.I see you have Viewpoint installed.Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2007 read this article: http://www.clickz.com/news/article.php/3561546I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove any programs related to Viewpoint if presentStart HijackThis, close all open windows leaving only HijackThis running. Place a check against each of the following if still present:F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\system32\printer.exeO4 - HKLM\..\Run: [avp] C:\WINDOWS ... Read more

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Experiencing a lot of problems. Control panel wont open. Windows will no longer validate although it is genuine and many other windows programs will not work as a result. Please help!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:14:53 PM, on 6/30/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16681)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Windows\WindowsMobile\wmdc.exe
C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe
C:\Program Files\DellAutomatedPCTuneUp\PTAgnt.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\System32\rundll32.exe
C:\Windows\ehome\ehmsas.exe
... Read more

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System Config: Dell Vostro 3550 laptop - Windows 7 Professional 64-bit - 6 GB RAM - 500 GB hard drive.

Windows OS is fully patched. New user was created with (hidden) Administrator ID. When I logged on with the new user, I was not able to access Control Panel and rec'd the following error msg: 26EE0668-A00A-44D7-9371-BEB064C98683 and explorer.exe also displayed an error panel "file associated ..."

I have Clean-booted with only Microsoft services enabled and disabled all non-microsoft startups. New user was not able to access Control Panel.

When I booted in Safe Mode with the new user, I was able to access Control Panel.

When I change UAC to the lowest level - No Notifications - I was able to logon with the new user and access Control Panel. Any level above the lowest and I am unable to access Control Panel.

There are no issues with any current users - 'personal' and Administrator.

(DDS.txt info)

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_33
Run by Robert at 10:53:38 on 2012-08-08
Microsoft Windows 7 Professional 6.1.7601.1.1252.2.1033.18.6050.3064 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe... Read more

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hi my laptop was working now it won't print i can't access print manager, it won't recognise the external hard drive i can't get at the control panel, i've run a full scan alls well!? tried various prompts
anyone anywhere any ideas?
cheers

Answer:windows 7 won't print recognise external hd can't access control panel

Hello toxicelt.

Run a System File Check to ensure your system is not corrupted. SFC /SCANNOW Command - System File Checker
Also do a Full Scan with MalwareBytes to see if there is any malware causing this.

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Hi All,

My control panel is available but when I try to access the items in control panel, I get the "restricted access...contact your security administrator" message.

Also every 5 minutes I receive a false windows security pop up saying "Warning! Potential Spyware Operation! Your computer is making unauthorized copies of your system and Internet files. Run full scan now to pervent any unathorised access to your files! Click YES to download spyware remove ..."

I've ran SpyBot and I have Norton 360 but to no avail. Also my Symantec LiveUpdates is never able to connect to the server.

Please Help...thanks!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:59:39 PM, on 9/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\printer.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptax... Read more

Answer:Loss Access to Control Panel and fake Windows Security Pop Up

You should print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please download SmitfraudFix (by S!Ri)
Extract the content (a folder named SmitfraudFix) to your Desktop.

Next, please reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press "Enter".
Choose your usual account.
Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted: "Registry cleaning - Do you want to clean the registry?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.

A text file will appear onscreen, with results from the cleaning pr... Read more

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well im havin trouble reaching my control panel...when i try to access it, it loads up then closes it automatically and my whole desktop is gone,and justs shows my wallpaper...but in a lil while it comes back...everytime i try to access it, it wont let me and it justs closes and does it over again...also my other problem is that i can't install my service pack 2...it says that it has been "terminated" or sumthin like that...and when i keep on doing it and still says even in safe mode...so u guys know what problem lies here? thanks in advance
 

Answer:CAnt access Control panel and cannot install Windows xp SErvice pack 2

Sounds like grimlins . . you can start by downloading, updating and running the three tools below to see how much they can clean up . . is your anti-virus up to date?

You can see what Microsoft has to say about preparing for SP2 here
 

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After doing an alleged successful system restore (from restore point 3 days prior) when I try to access the CP or My Computer I get message saying Windows cannot access specified device, path or file, You may not have access permission. (I am the sole user & Administrator)

Answer:Can't access Control Panel or Windows Explorer after Sytem Restore

Sounds like something went wrong. Why did you do the system restore? Have you tried undoing the system restore. Instructions can be found here: System Restore - Undo - Vista Forums

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after the update,i cant access access the control even the windows update

Answer:failed to access control panel items after windows 7 update

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

I also need to see your Event Logs..

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

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Hi, I hope someone can help me with this. There are several similar posts but the resolution seems to be system specific and not being very savy I wanted to have someone check.
Two days ago I started receiving the following pop-up:

Windows Security Alert Warning! Potential Spyware Operation! Your computer is making unauthorized copies of your system and internet files. Run full scan now to prevent any unautorrized access to your files! Click YES to download spyware remover...

I have access to Task manager but lost access to Control Panel. After running the current version of SpybotSD tonight the control panel reappeared in the settings menu but I cannot access Add/Remove Programs or System Settings. I get a window stating: This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. Of course I am the administrator as this is a home computer. I have been making the popup go away by clicking No (I realized now this may be no better than clicking Yes).

I have run the Hijackthis log and it is pasted in below. My system is as follows (don't laugh)
Dell Dimension XPS D300 pentium II - Windows XP Pro (SP1) - 384meg/80gb harddrive. I use AVG virus scan (current version), and BSafeonline internet filter with popup and firewall protection. I scan with Ad-aware SE personal and spybot routinely.

Thanks in advance for any help you can give me.

Brass Man

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:41:2... Read more

Answer:Solved: Windows Security Alert Pop-up; no control panel access

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I'm getting a constant popup, the message is the following:

"Windows Security Alert Warning! Potential Spyware Operation! Your computer is making unauthorized copies of your system and internet files. Run full scan now to prevent any unautorrized access to your files! Click YES to download spyware remover..."

this message pops up every 5 minutes. My control panel is hidden, can't access it, tried to navigate through windows explorer, which i did and clicked on it and got the following message:

"This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator."

don't understand, since its a home computer and I am the administrator.

I already tried scanning the computer with AVGAnti-virus and Spyhunter, removed all virus, trojans and whatnot, and still getting this problem.

What do i do? would appreciate any help!!!

Thanks....
 

More replies
Relevance 72.57%

My wife's computer was working fine last night. This morning she cannot access IE (gets message: explorer.exe class not registered), unable to open windows icon & can't access settings. A real mess! Nothing was downloaded last night. Help is greatly needed & much appreciated.
 

Answer:Lost IE, windows icon won't open, no access to control panel

7 more replies
Relevance 72.57%

Dell
Vista x64 SP1
Intel Core i7 920
6gb ram crucial (2gb strips)
High end video card (i forgot b/c I am so stressed)
640GB HDD
(purchased May 5, 09)

I was having issues before with installing updates. I tried the rename "SoftwareDistribution" trick and it worked briefly. Then I started having major issues that I traced backed to some rogue software (Rollback Rx Pro - AVOID!!). After uninstalling this, I tried to access updates. Still no dice. After I click on the Update link it just stalls. Ten minutes later - still no action.

I tried the Vista Startup Repair. It said there were no issues. Plz help.

Answer:Cannot access Windows Updates in Control Panel - computer Stalls

1.First try re-register Windows Update How do I reset Windows Update components?
2.Run cmd.exe with administrative previlliges (right click on this file as admin) and type

sfc /scannow

3.if no help run this tool:Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows Server 2008 R2 Release Candidate, and for Windows 7 Release Candidate

and find file C:\Windows\Logs\CBS\CheckSUR.log

apart of them in cmd.exe runned with administrative previlliges type:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

on your desktop appear file sfcdetails.txt.
Find also file C:\Winsdows\WindowsUpdate.log

Make also log from everything by using VistaInfoTool http://www.vistax64.com/software-too...info-tool.html

All files:WindowsUpdate.log,sfcdetails.txt,CheckSur.log and log from VistaInfoTool pack to *.zip and upload on Speedy Share - upload your files here

1 more replies
Relevance 71.75%

I have been working like crazy to fix this problem to no avail. Please help get me back to normal!! When i click on control panel explorer crashes and i get a message about some sort of personal settings. Also when windows starts my system 32 folder opens up.

Here is my Hijack This Log!!

Logfile of HijackThis v1.99.1
Scan saved at 11:13:01 PM, on 9/23/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5700.0006)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Microsoft Private Folder 1.0\PrfldSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe
C:\Program Files\Common Files\AOL\1158847256\ee\AOLSoftware.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\AWS\WEATHE~1\Weather.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\James\Desk... Read more

Answer:cant access control panel and system32 folder runs at windows start up PLEASE HELP

14 more replies
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Right Mouse selection on Widows symbol gives usual menu, select Control Panel gives Windows busy symbol. After several seconds Message -- techo details + The remote procedure call failed.

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Relevance 71.75%

I have recently been getting a fake Windows pop up alert stating : "Warning possible Spyware Operation! " on my computer and have no access to my control panel. It is literally gone...

I cant change the time, reg edit, or anything that requires access - i get a message saying i am restricted - but i am the administrator.

I also am getting a restricted message saying to contact my system administrator. I've run Mcafee Antivirus, Spybot, and Adaware with no luck to remove the pesky thing. Any help is appreciated.

Here is my Hijack log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:29:44 AM, on 10/24/2003
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\Syst... Read more

Answer:Missing Control Panel windows xp home - restricted access from properties

Hello and Welcome to TSF.

We no longer use HijackThis as our initial analysis tool.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

---------------------------------------------------------------------------------------------

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please start a new thread in our Virus/Trojan/Spyware forum along with the required logs

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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Relevance 71.75%

Access to control panel is blocked, and "Windows Security Alert" keeps popping up. I have already tried SmitfraudFix, SDFix and ComboFix after reading other threads reporting the same problem, but the problem persists.

Below is my hijackthis.log. Please kindly help. Thank you.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:25:02, on 26/11/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
C:\WINDOWS\Explorer.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\system32\conime.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\msanton... Read more

Answer:Solved: Control Panel Access Blocked & Windows Security Alert

Click here to download Dr.Web CureIt and save it to your desktop.

Doubleclick the drweb-cureit.exe file and allow to run the express scan
This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan.
Once the short scan has finished, mark the drives that you want to scan.
Select all drives. A red dot shows which drives have been chosen.
Click the green arrow at the right, and the scan will start.
Click 'Yes to all' if it asks if you want to cure/move the file.
When the scan has finished, look if you can click next icon next to the files found:

If so, click it and then click the next icon right below and select Move incurable as you'll see in next image:

This will move it to the %userprofile%\DoctorWeb\quarantaine-folder if it can't be cured. (this in case if we need samples)
After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list
Save the report to your desktop. The report will be called DrWeb.csv
Close Dr.Web Cureit.
Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web you saved previously in your next reply along with a new HijackThis log.

 

3 more replies
Relevance 71.75%

I have recently been getting a fake Windows pop up alert stating : "Warning possible Spyware Operation! " on my computer and have no access to my control panel..... It is literally gone...

I cant change the time, reg edit, or anything that requires access - i get a message saying i am restricted - but i am the administrator. Oh and my desktop pic is not working as well.

I also am getting a restricted message saying to contact my system administrator. I've run Mcafee Antivirus, Spybot, and Adaware with no luck to remove the pesky thing. Any help is appreciated.

here is dds.txt:


DDS (Ver_09-03-16.01) - NTFSx86
Run by dave andrews at 5:20:25.98 on Sat 10/25/2003
Internet Explorer: 7.0.5730.11

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com
uSearch Page = hxxp://www.google.com
uDefault_Page_URL =
uDefault_Search_URL = about:blank
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
mSearch Bar = about:blank
uInternet Settings,ProxyOverride = localhost;*.local
uCustomizeSearch =
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: SysSupport.... Read more

Answer:Missing Control Panel - windows xp home - restricted access from properties/all

Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

------------------------------------------------------

As you should have read here in Step 2 of our NEW INSTRUCTIONS thread:

Why we don't ask you to run ComboFix from the onset

As stated by the author of ComboFix:

ComboFix is a very powerful tool which when improperly used may render your machine to a doorstop.

------------------------------------------------------

One or more of the identified infections is a backdoor trojan.

This type of infection allows hackers to remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Please read this: How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?

------------------------------------------------------

I n... Read more

13 more replies
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Hi, looking for any help with no control panel and many other issues. Previously had some malware and also some virus apparently was removed a long time ago but still I have no access to many functions although I can use the internet. Below is a current log thanks!
Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 20:01:13, on 3/3/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\system32\svchost.exe
c:\program files\timbuktu pro\tb2launch.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ARPWRMSG.EXE
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\pro... Read more

More replies
Relevance 67.65%

Hello,
I'm new here, and bear with me, I'm trying to be as helpful as possible, but I'm not the best at following some of this language.

Here's the deal, I've recently encountered a virus that mostly crippled my computer by bogging it down with pop-ups. I've downloaded the following software to help eliminate that:

A-squared free
Ad-Aware
AVG-Anti-Spyware

I'm not sure what the difference is in them, but I've ran them all, in normal mode and in safe mode and since then the pop ups are gone. We get one pop up now, that looks like it's a windows message saying that there is unauthorized activity in effect on the computer and to download this spyware software. I ignore it every time.

The main problem I'm encountering now, is that I have restrictions on accessing my control panel. Even when trying to access it through right-clicking on the desktop, a message pops up saying "Operations have been cancelled due to restrictions in effect on this computer. Please contact your system administrator."

Also when rebooting the computer, another message is popping up (as of today) stating that Windows cannot find C:windows\system32\printer.exe.

Please let me know what you need to start out this process of getting my computer back to normal!! Thanks for your help in advance.
 

Answer:Solved: No access to control panel - no access to anything, period!

16 more replies
Relevance 66.42%

when i try to access my control panel the start button freezes. i scan it with hijackthis, cwshredder, and win oneclick- also virus scanned with avg. here's the hijack details:Logfile of HijackThis v1.98.0
Scan saved at 3:11:19 AM, on 7/25/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v5.00 (5.00.2614.3500)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\COMPAQ\INTERNET\ISDBDC.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\MOUSE\SYSTEM\EM_EXEC.EXE
C:\WINDOWS\ptsnoop.exe
C:\COMPAQ\CPQINET\CPQINET.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\LVCOMS.EXE
C:\WINDOWS\TEMP\KG.EXE
C:\PROGRAM FILES\TOPICKS\BIN\IDHOST.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\BTTNSERV.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\EAUSBKBD.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\EXPLORER.EXE
C:\MY DOCUMENTS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/redirectors/presario/deskredir.dll?s=consumer&LC=0409&c=1c00
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clienta... Read more

Answer:Can't access Control panel

Please download and run the following programs:

AD-AWARE

Go here: http://www.lavasoftusa.com/support/download/
and download Ad-Aware 6 Build 181

Install the program and launch it.

First in the main window look in the bottom right-hand corner and click on Check for updates now and download the latest reference files.

Make sure the following settings are made and on -------ON=GREEN

From main window: Click Start then Activate in-depth scan (recommended)

Click Use custom scanning options then click Customize and have these options selected: Under Drives and Folders put a check by Scan within archives and below that under Memory and Registry put a check by all the options there.

Now click on the Tweak button in that same window. Under Scanning engine select Unload recognized processes during scanning and under Cleaning Engine select Let windows remove files in use at next reboot

Click proceed to save your settings.

Now to scan just click the Next button.

When the scan is finished mark everything for removal and get rid of it. (Right click the window and choose select all from the drop down menu and click Next)

Restart your computer

SPYBOT SEARCH & DESTROY

http://majorgeeks.com/download2471.html

Open Spybot Search & Destroy (Click Start, Programs, Spybot S&D (Advanced Mode). Click online, Search for updates, Download all available updates. Close all Browser windows, Click ''Check for Problems''. Anything that needs to be fixed it will ... Read more

2 more replies
Relevance 66.42%

I can't access my control panel, and I've tried many different ways. I get an error message that says I do not have access to my control panel and to contact the network admin, which is obviously rediculous since that would be me.

I can't use my live update with norton 360. I've also been using AVG to try to get rid of all these viruses, adaware, etc. It usually shuts down on me if I walk away and scan it because it overheats, and whenever I open up a new tab in IE, it doesn't go to a blank page like it should, it's some random adware page . Still I have deleted all my temp internet files even though I can't get into internet options from the control panel and do it the easy way... I'd rather not wipe out my whole comp!

If anyone could help me that would be really really appreciated. I made a post a while ago, but never had HijackThis until recently my friend gave it to me and I assume it helps narrow things down. I have an idea of a few things that look bad, but I don't want to delete anything without some expertise.

Thank you all very much.
Logfile of HijackThis v1.98.2
Scan saved at 1:09:55 AM, on 12/5/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\S... Read more

Answer:No Control Panel Access, etc....

You need to read the replies to your threads here. This is from: http://forums.techguy.org/malware-removal-hijackthis-logs/644545-scanstub-exe-norton-360-a.html

I still need you to get the download hijackthis as the one you have is old. Also you need to post the entire log.

cybertech said:

Hi, Welcome to TSG!!
Click here to download HJTInstall.exe

Save HJTInstall.exe to your desktop.
Doubleclick on the HJTInstall.exe icon on your desktop.
By default it will install to C:\Program Files\Trend Micro\HijackThis .
Click on Install.
It will create a HijackThis icon on the desktop.
Once installed, it will launch Hijackthis.
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
Click to expand...

Please download (save) SmitfraudFix (by S!Ri) to your desktop. SmitfraudFix runs under W2K, XP only.

Extract the content (a folder named SmitfraudFix) to your Desktop. Select all of the contents and Extract them
to a new folder called SmitfraudFix.
Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
... Read more

1 more replies
Relevance 66.42%

I am not sure if someone has already brought up this issue. I read a bunch of Threads and couldn't find this particular one.

I can not access my control panel. I try to and the following message appears: THIS OPERATION HAS BEEN CANCELLED DUE TO RESTRICTIONS IN EFFECT ON THE COMPUTER. PLEASE CONTACT YOUR SYSTEM ADMINISTRATOR.
The key is I am the system administrator. Any help would be appreciated. Especially, where I should start to solve this problem. Thanks.
 

Answer:Can't Access Control Panel!!

How many times do we have to tell you overhelpful people that malware posts should NOT be replied to with unsuitable advice & reported to move to malware forum

I have deleted the posts and hope the victim hasn't alrready wrecked his system by following your advice

the

I can not access my control panel. I try to and the following message appears: THIS OPERATION HAS BEEN CANCELLED DUE TO RESTRICTIONS IN EFFECT ON THE COMPUTER. PLEASE CONTACT YOUR SYSTEM ADMINISTRATOR.Click to expand...

is a classic sign of a nasty malware and everything you have advised will make it worse

now Shaffjoe please ignore all the advice given before as it won't work at all and do this

step 1.

go to here and download 'Hijack This!' self installer. Save it to the desktop or other suitable place. DO NOT just press run from the website Double click on the file and it will install to C:\program files\hijackthis and create an entry in the start menu.
Click on the entry in start menu to run HijackThis
Click the "Scan" button, when the scan is finished the scan button will become "Save Log" click that and save the log.
Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log back here in a reply.
It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required,
so do NOT fix anything yet.
Someone here will be happy to help yo... Read more

1 more replies
Relevance 66.42%

Hi, I had an urgent call by a friend late yesterday arvo who knows zip about computers - said his Nortons AV was reporting a virus -"W32.HLLW.Gaobot.gen" and he could not find how to deal with it. He could not access the internet to get help. I downloaded the removal tool and as much info as I could from the Symantec site, mounted my charger and rode of into the sunset. He is running Windows XP home that's about as much as I can tell you about his system - first time I've seen it! Tried to shut down System Restore - could not access it - only a message to the effect it could not find the link or you were not allowed to access. The system isn't set up to require administration rights to access. That having failed - I ran the removal tool twice, both times it reported no traces of -"W32.HLLW.Gaobot.gen". I then ran Norton AV again - it reported 7 infections - 6 it was able to repair and the seventh was - you guessed it -"W32.HLLW.Gaobot.gen" I quarantined it and all seemed well with access to the internet  restored. However, access to functions in Control Panel were still unavailable as before, some functions worked but all the important ones like "System" don't - I can find no mention that this is a result of the virus nor can I find any fixes.I am also doubtfull that the Virus/Trojan has been removed - if Norton AV is capable of dealing with it why the special removal tool? Hoping someone out there in cyberspace can supply an answe... Read more

Answer:Can't Access Control Panel

Scan in safemode. Once you have removed all entries, boot using the Windows XP CD as a bootdisk and Repair the installation.

6 more replies
Relevance 66.42%

When I try to access Control panel I immediately get a blue screen with the almost screen-size MS logo which almost straight away changes to the desktop complete with the usual icons. If I restart the computer, the first attempt at entering Control Panel brings up the empty Control Panel screen with the flashlight moving to & fro; but that only lasts fro a few seconds before the screen reverts to desktop.

What to do?

Answer:Can't access Control Panel

try running the 5 step in my sig

1 more replies
Relevance 66.42%

HP PavillionWindows XP 5.1.2600 Service Pack 2Spy Sweeper AntiVirus With AntiSpyWareI have been working with Spy Sweeper techs to clean up my son's computer. In the midst of all this I had to do a system restore. We are now getting clean sweeps and seem to have resolved all the previous problems. However, I now cannot access the Control Panel. Prior to all the problems we had several user accounts. Due to the restore we are down to one user "HP Owner". This user should be the administrator by default. We have never set up a password for this user. When I click on Start, the Control Panel is not even an option. If I try to change the properties for the desktop I get a message "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." I am unable to remove unwanted programs, add users, etc.How do regain my administrator privileges? Your help is appreciated.

Answer:Control Panel - Cannot Access

Hi Hillster, welcome to BC! Try this:Start The ComputerAt The Welcome Screen, press Control+Alt+Delete twice in rapid succession. This launches the old syle login promptType Administrator ins the username area and press enter.This should log you in under the default Administrator account which is normally not shown on the Welcome Screen. From here, you can create/delete users as well as add a user to the Administrator user group, etc.Post back your results!

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:major:major:majorI dont have a control panel or somthing. Any attempt to access the control panel gives me a Restrictions message. It says "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." I dont know what happend....:major
 

Answer:I cannot access my control panel.

A good chance you are infected with spyware\malware go here to knows what to do http://forums.majorgeeks.com/showthread.php?t=35407
 

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Please help!!!!!!!!!!!!!

Answer:Can't Access My Control Panel

Try the fix at Kelly's Korner.Restore the Control Panel - #256 on the left.Right click on it and save the .reg file to your desktop. Then, double click on the file icon (on your desktop) to merge it into your registry. You may need to reboot your computer for the changes to take affect.With any fix like this you should create a new restore point and backup the registry first. For backing up the registry I like to use ERUNT.

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Hello and thank you for help in advance You have no idea how much I appreciate it.

So here goes...I met another member with the same problem as me, I read the posting and I now know "You have at least one Backdoor Trojan on your pc." Ane he ended up reformatting his computer. I have absolutely no idea how on earth to do this. I see also that everyone is adding hijackthis log along with their problem, but I don't know how to do this either I'm frustrated with my limited knowledge and really hope someone will be so kind as to walk me through it step by step.

The problem - I have a system tray icon that says "Your computer is infected. Windows has detected spyware infection!......" It just directs me to a bogus website.
I also have no acces to my control panel. I receive a message saying "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." After a few minutes I receive a Windows Security Alert "Your computer is making unaothorized copies of your Internet files. Run full scan now....."

I have IE6 and it seems to be working fine. I ran AVG, norton and adware. I removed everything ithey found but still no luck.

Thanks, Suzanne

Answer:Cannot Access Control Panel

Hello there and welcome to BleepingComputer.Since I do not know the full extent to which you are infected, I do not think it is appropriate to offer advice on whether or not to reformat your computer, but based on your descriptions I do not think that it is necessary. Formatting should only be used if there is no way to remove the infections from your computer, or if sensitive data is at risk. Obviously this is quite a long process to carry out, so in your case I would advise to try to clean the malware first before resorting to formatting. However, if you would like to read more about doing this, take a look at the following page:When Should I Format, How Should I Reinstall?Now, on with the cleaning ...Firstly, we will try following a self-help guide to try to remove the infection from your computer: How To Remove Smitfraud, Self-Help Guide. If this does not solve the problem entirely, follow our Preparation Guide For Use Before Posting a HijackThis Log; running all of the scans before posting your HijackThis log. Do not post your log here, but instead use our HijackThis Logs and Analysis Forum.After posting a log you should NOT make further changes to your computer except those that are advised by a member of the HijackThis Team; doing so can cause system changes that may not be visible in your log. Please be patient whilst waiting for a response, our HJT Team is currently very busy, and as we try to deal with logs on a "first come first served" basis, you may have to wait ... Read more

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I have just finished re-installing everything on my computer after a Hard Disk calamity! I am running Windows XP Home and after installing several programmes I needed to get into the Control Panel to complete my installation. All was well until this evening when I went back into control panel - I can get all the sections in Control Panel but I cannot access any sub menu in the User section! For instance I can go the the Users page but camnnot add new user, change user etc., What I have showing is: Change an AccountCreate a new accountChange my picture and under that is:Mail User Accounts.I cannot remember but I thought that the accounts on the computer were shown on this screen but I cannot get into any of the above! I must be doing something stupid but any help would be greatly appreciated as I've had 3 days on re-installing and am ready for the gas oven!!

Answer:Control panel access

You select "Create a new Account" if you want to add a user. If it doesn't open I would think you're not logged on as Administrator.

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I'm running Windows XP and am the only person to use this computer therefore I have total privileges as administrator. However I tried to go to Display and I get a message "The system administrator has disabled the Display Control Panel." I don't remember doing this. How can I un-do? Thanks
 

Answer:Control Panel Access

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I am having trouble getting direct access to Control Panel. If I click on any of the icons to gain entrance, all the icons on my desktop and my taskbar disappear for 2 to3 seconds then reappear.

I can get to the panel by going though Explorer, but this has become a pain as I try to clean up my computer from years of greasy build-up. The only thing I can think of that may have caused this could be the Nvida desktop manager that I ran for about 1 week before turning it off due to instability problems.

Answer:Control Panel Access

Hello roustabout!

Whatabout from the start button, bottom left of screen?

diego88

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I'm getting email, but cannot access control panel. Says administrator blockedalso think spyware might have gotten in computer and messed up homepage.screen is white, but background pic will come up , then screen goes white with bigtriangle and says active controls turned off due to microsoft problem. can get into safemode, but don't know how to get passed f8 helpsystem restore blocked also.Thanks oldfrts wife

Answer:cannot access control panel

ref my cannot access control panel- using windows xp system

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I have a Slim Desktop, 260-a10.... running Google ChromeHow do I access my Control Panel?How do I adjust my mouse...moves too quickly

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I have recently downloaded windows vista 32bit onto my PC and now I can't access my control panel. When I try to access the control panel it says windows explorer has stopped worked and I have also received the message that Rund 1132 has stopped working. Can anybody help me with this problem?

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I got an error while browsing the net on my laptop, error message:

Windows Explorer has encountered a problem and needs to be closed. We are sorry for the inconvenience.
If you were in the midddle of something, the information you were working on might be lost. [Close]

A new icon appeared on my desktop and a new program was also installed. I immediately ran ad-aware se and it pulled up over 300 critical errors. I deleted all the errors but it couldn't remove 2 of them. It instructed that it would be removed if I reboot and ran it again. I did so 4 times.

Upon reboot I get the same error mesg:
Windows Explorer has encountered a problem and needs to be closed. We are sorry for the inconvenience.
If you were in the midddle of something, the information you were working on might be lost. [Close]

I rebooted in safe mode and tried to restore but upon reboot it stated that the computer could not restore at the previous point. I tried that again twice with 2 other restore points with the same results.

I don't have access to any of my documents.

Can anyone help me?

XP
 

Answer:no access to control panel

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I am unable to access my Control Panel, Add/Remove programs, etc. I get the message that this is restricted and to contact system administrator.

The machine had not been used for about 6 months prior to the end of January. I loaded Norten Internet Security and went online via a Trend Net wireless network.

Access problems have only increased, as I can't even use a printer.

Any help will be appreciated.
 

Answer:XP Cannot access control panel, etc.

You need to look into your Norton settings, you may have your permissions all messed up. Also make sure your using a admin account not a normal or guest.
 

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Hi, there is no control panel in my laptop.....

Answer:i cant access the control panel in my lap

Restore the Control Panel - number 256It's a file, click it and than click SAVEhttp://www.kellys-korner-xp.com/xp_... EditRun your Anti Virus and Malewarebyte CCleaner is also good.

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I've lost the Control Panel Icon iin Start Menu / Settings

I have another Icon in my Start Menu Programs, but when I access things like "Display", I get this message

The operation has been cancelled due to restrictions in effect on your computer.
Please contact your system administrator

Anybody have any ideas?

I have no CD
 

Answer:HELP! Can't access my Control Panel

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Hi, Every time I try to access my control panel from the start menu I get a send error report message. Any suggestions?

Thanks,

Mac

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since installing windows updates recently i cant access anything from the control panel on desktop or laptop pcs...anyone any ideas or have the same problem??

Answer:cant access anything in control panel

XP or Vista?

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Help! I bought my kids a computer - all they access is game sites, but the computer is littered with viruses, trojan horses, malware, etc. I've run a bunch of spyware software and have cleaned much of it up, but I know there is more. I still cannot access the control panel or windows updates as I get a message stating "this operation has been cancelled due to restrictions in effect on this computer. please contact your system admin'. Of course, I am the admin. Previously, I couldn't get the regedit or task manager without the same message, but I've got those items now working. Any help would be much appreciated! I've ran a HijackThis logfile to help facillitate the process.
 

Answer:Can't Access Control Panel

OK - sorry for not following instructions initially. Couple of issues I have. I can't get into Control Panel - Add/Remove Programs, so I am not able to uninstall the multiple spyware software. Also, I cannot operate in Safe Mode either.
 

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Hi,

I wonder if anyone can help me.

I'm running Vista Home 32 bit and seem to have done something to my computer.

I cannot access my C Drive. It is still there - I see it in the "manage" application but

When I click on computer - a search function appears
When I click on Network - nothing happens - right click and properties gives an error - The error I get is "This file does not have an association"
When I click on control panel - nothing happens either.
when I click on default programs - same thing
I click on games - nothing happens
I click on music or documents and that search box opens




Can any one suggest any help?
To my mind it seems as if some sort of mapping to the c drive has been lost - but I can't see how to fix it.


I can't really say much more because I can't access the bits that tell me what my computer is (I do have some experience of them - but not much)

The error I get is "This file does not have an association"


many thanks

Answer:Cannot access control panel

Maybe, this may help. I certainly hope so

Default File Type Associations - Restore

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Recently, I lost access to many of the programs from my desktop. For example...when I try to open My Computer, or Recycle Bin, or Control Panel, I get an error panel stating....."This file does not have a program associated with it for performing this action. Please install a program, or if one is already installed, create an association in the Default Programs control panel."
Unfortunately, I cannot access the Default Programs program either, for the same reason. Help?

Answer:Cannot access Control Panel

Do you have system restore enabled? Also, do you remember changing anything (programs, settings) or what you were doing before this started happening?

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I seem to have developed an issue whereby i cannot open some items in the control panel. On clicking display and add / remove programs a box appears saying that "another program is using this file". I am also unable to access display through right clicking on the desktop and clicking properties - the same bos appears.Any ideas folks?

Answer:Control panel - can't access

Repair os?

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whenever I try to access my control panel either via .. my computer or start/settings . The pc will freeze and I will either get the explorer.exe error stating it must shut down or I get the following error msg ....The instructions at 0x7c9106c3 referanced memory at 0x7c9d1296 the memory could not be written click ok to terminate program

Pleaseeeeeeeeeeeeee HELP!!!!!!!!!!!!
 

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 I have an HP Pavilion m7580n which runs on Windows XP. For a couple months now, after downloading some songs, when I try to get to the control panel I get a message that says I can't do so without administrator approval. Don't have an administrator. It's my own desktop computer and I'm not an a network.

Answer:CAN'T ACCESS CONTROL PANEL

How is your computer security?

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After having an virus invasion and wiping my system clean with avg AV I am having some troubles. Evertime I try to access control panel or properties I keep getting a message saying the administrator is not allowing me to do it. I am the only account on my computer so I'm not understanding. I went though some instuctions on one of the forums step by step, but with no results can someone please help I am running windows XP.
 

Answer:Can't access control panel

Welcome to Major Geeks!

This could be signs of some hidden malware, but let's try something to get started.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.




REGEDIT4

REGEDIT4
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\state]
"system.ini"=dword:00000000
"win.ini"=dword:00000000
"bootini"=dword:00000000
"services"=dword:00000000
"startup"=dword:00000000

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced]
"Hidden"=dword:00000001
"SuperHidden"=dword:00000001
"ShowSuperHidden"=dword:00000001
"HideFileExt"=dword:00000000

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"DisableCMD"=-
"DisableRegistryTools"=-
"DisableTaskMgr"=-
"NoFolderOptions"=-

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"DisableTaskMgr"=-
"DisableRegistryTools"=-
"NofolderOptions"=-
"DisableCMD"=-

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
"RestrictRun"=-
"DisallowRun"=-
"NoFolderOptions"=-
"NoSaveSettings"=-
"NoControlPanel"=-
"NoWindowsUp... Read more

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I cannot access any programs in the control panel. Whenever I try I get the following message: 'Windows cannot find 'C:\windows\system 32\rundll32.exe'

I recently had a problem with Firefox and downloaded Stopzilla and Unique blue registry booster. These programs removed many problems but did not fix the one mentioned above.

I downloaded Hijack this and that website gave me a list of sites to assist and I chose this one.

DDS (Version 1.1.0) - NTFSx86
Run by Administrator at 11:55:02.60 on Tue 12/30/2008
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_10
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2045.1060 [GMT -6:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Digital Media Reader\readericon45G.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\CTHELPER.EXE
C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
C:\PROGRA~1\Comodo\CBOClean\BOC427.exe
C:\Program Files\QuickTime\... Read more

Answer:Access to control panel

Hello sanorton,I apologise for the delay, the forum is extremely busy.If you still need help, post a HijackThis log. If you don't have the program, although you say you do, here are the instructions:----------------------------------------------Download and Run HijackThis Download HJTInstall.exe to your Desktop. Doubleclick HJTInstall.exe to install it. By default it will install to C:\Program Files\Trend Micro\HijackThis . Click on Install. It will create a HijackThis icon on the desktop. Once installed, it will launch Hijackthis. Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad. Copy/Paste the log to your next reply please.Don't use the Analyse This button, its findings are dangerous if misinterpreted. Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

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I have an e-Machines that is running Windows 7, upgraded from Vista. Suddenly we have not been able to access control panel or any administrative function (and/remove programs, install hardware, network etc.) Get a message that "you don't have sufficient permission to access that function, contact your administrator". My tech guy says it's a virus but can't figure out to get rid of it. My buddy who does repair in another state said to contact this board, and said combo-fix might be the solution. Thanks for any assistance.

Answer:Can't access control panel

Go to RUN and typeregedit and click okNow navigate to this pathHKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\ExplorerDo you find any suspicious entries on your right pane?Thanks

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I am pulling my hair out on this one...

I have a new laptop, Averatec 6210, love it, except I can't access my website's control panel. I've adjusted the firewall settings, turned it off entirely, adjusted my Norton settings, turned it off entirely and can't get in! I've added the ports, I've tried adding IE as a program exception. I don't know what else to do!! I've even downloaded Firefox and tried that...nothing works.

Any guidance would be greatly appreciated.

Thanks...jonathan
 

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Here is my HJT Log if anything else is required let me know thanks in advance Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:29:05 AM, on 9/6/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.21073)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\ctfmon.exeC:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKCU\Software\Microsoft... Read more

Answer:Can't access control panel

Hello,We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up.My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if youwould let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.Download random's system information tool (RSIT) by random/random from here and save it to your desktop.Double click on RSIT.exe to run RSIT.Click Continue at the disclaimer screen.Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)Then please post back here with the following: log.txt info.txtThanks

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I don't recall the website I was on I think I went to play something off YouTube music video.  Pop up stated I needed to install FlashPlayer which I knew I had but stupidly clicked anyway. I then was taken to what appeared to be an Adobe FlashPlayer Update box. On clicking yes I was asked about a VAF toolbar which I declined and about a dozen other thing it wanted to add that i said no to . I then had no way to exit other than continue. I now have no access to my control panel (spinning circle then nothing) Ialso donot have IE 9 nothing has shown on scans by Immunet 3.0 or Nortonalthough Norton has blocked quite a few recently.
IE I can reinstall that's not a big deal but no control panel= no system restore or add/remove programs which is a major problem any help will be appreciated
 
Mod Edit: Moved from Vista to a more appropriate forum. ~bloopie

Answer:Not able to access Control panel + no IE

Download Malwarebytes Here: Malwarebytes
scan With eset Security Here: ESET
 
run full scan by both then go to kellys korna and download the repair files. let this be a lession not to just click yes to a download file go the the orignal website instread and download it the safe way.
 
Kind Regards
 
ComputerTechGuy

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for no apparent reason, suddenly, I'm told access to my control panel is denied. I'm the only user. any ideas, please?

Answer:can't access control panel

System Specs, OS and Protective Software (also how often you update and run it?)

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Dear SirsDetails of Computer:Dell computer XPS 1000, cpu 1GHZ Memory:526 RDRAM,OS: Windows 2000 Professional, Version: 5.0.2195 Service Pack4 build 2195,bios version 06/06/00, Prossessor:x86 Family6 Model 8 stepping 3 Genuine Intel ~ 997GHZ. The hard drive is only half full.Problems_Questions1)When I try thru "settings" or "my computer" to go to my control panel I receive the following message: Explorer.exe has generated errors and will be closed by windows. You need to restart the program. An error log has been created.1a)How can I go to my control panel? 1b)Where shall I find this error log?2)I tried to shut the computer and go to the same page via safe mode but the following message appear: Stop:0x0000001E(0xC0000005,0x00000000,0x00000000,0x00000000)KMODE_E?CEPTION_NOT_HANDLED.2a) How can I recover access to my safe mode?Notes ( in case they might be useful): I)I have not noticed any anomaly in running my applications or working on line.II)Few days back I have changed my regional settings and encoding to GREEK as I wanted to read some subjects on the internet.Please advise on 1a,1b,2a aboveThanking you in advanceK.P.

Answer:I cannot access my Control Panel

hiI would type your error message in to google and see the microsoft links it gives. If you can follow what they recommend do that. If like me you have not got a clue what they are on about get someone who does or save your data and start again.

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Hi all.

I hope someone can help me out. I have an older computer running Window XP Home and sp1. It has been running great until recently. My son plays a lot of World of Warcraft and in the last month the computer would crash every so often. Thinking that it might be a video driver problem (I had a similar problem with another computer) I prepared to uninstall the old drivers and install a set that the video card company says is very stable - the same set I use on my second computer.

I tried to access the Control Panel from the "Start" button and I get an window that says "Windows Explorer has encountered a problem and has to close"

Everything else seems to be working fine as far as I can tell. I can run programs, access the internet, search for files, etc. Also start up and shut down are normal (no errors or anything unusual).

I don't know if this will tell anything, but here is the info from the error message:
Error Signature
AppName: Explorer.exe
AppVer: 6.0.2800.1106
ModName: ntdll.dll
ModVer: 5.1.2600.1217
Offset: 0000b2ab

Here is what I did today prior to discovering this problem:
Ran CleanMgr
Ran Ad-Aware
Ran SuperAntiSpyware
Defragged hard drive using the Windows defrag utility
Ran Registry Booster (corrects errors in the registry and defrags it)

The big problem, I guess, is that I haven't needed to access the Control Panel for a long time (months) so I don't know how long it's been like this!

Any suggestions w... Read more

Answer:Can't Access "control Panel"

See if this helps:NOTE:This is a registry edit. If you're not comfortable with working in the registry, DO NOT ATTEMPT.Improper changes to the registry could render your computer inoperable.Remember to backup the registry before making any changes.Instructions, on how to do that, can be found here:How to back up, edit, and restore the registrykellys-kornerRestore the Control Panel - #256, on the Left

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Recently I noticed that I cannot access my control panel directly or access any of the services (in control panel) indirectly. Everything else seems to be okay but if I want to, for example, remove a program through control panel ... I can't access it.When I click on the desktop short cut (control panel) , a window opens but nothing appears in it then it simply closes ... No explanation or reason given. The same thing happens when try to open it with the run command.I tried starting my computer in safe mode and I could access control panel but there were only 8 or 10 items available but that;s probably normal(?). Because I could access it in safe mode, I assumed there is something loading (or maybe not loading) at start up that is causing the problem.I'm hoping that this log may identify the problem:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:17:00 AM, on 10/01/2009Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18000)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\system32\taskeng.exeC:\Windows\Explorer.EXEC:\Windows\system32\taskeng.exeC:\Program Files\ASUS\AASP\1.00.25\aaCenter.exeC:\Program Files\Windows Defender\MSASCui.exeC:\Program Files\microsoft office\Office12\GrooveMonitor.exeC:\Program Files\Logitech\SetPoint\LBTWiz.exeC:\Program Files\PowerISO�... Read more

Answer:Can't access anything in control panel

Hello Boneshaker and welcome to Bleeping Computer,Download and unzip Dial-a-Fix to its own folder on your desktop:Open the Dial-a-Fix folder, launch the program by clicking on the blue cog-wheel icon.First, click the "Policies..." button on the bottom.If anything is found, make sure it's checked and then, click the "Remove" button and click the "Close" button to close that window.Now click the green, double check icon (Check all) on the bottom.Then click on 'GO' at the bottom.Click "Exit" and restart your pc when Dial-a-Fix has done.If problems still persist : Please read [url="http://"http://www.bleepingcomputer.com/combofix/how-to-use-combofix"]this tutorial[/url] carefully to download ComboFix from one of the locations specified, and save it to your Desktop.Double click the ComboFix icon to run it.If ComboFix askes you to install the Recovery Console, please do so..The Windows Recovery Console will allow you to boot up into a special recovery mode, in case your computer has a problem after an attempted removal of malware. This allows us to help you.Once the Recovery Console is installed, continue with the malware scan.Note: Make sure not to click ComboFix's window while it's running. That may cause it to stall or freeze.Please post the log from ComboFix (can also be found as C:\ComboFix.txt) in your next reply. If you have any questions along the way, STOP and ask them before proceeding !!Greetings,Thunder

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I have an older dell laptop with xp. I downloaded a webroot virus and spysweeper program, and did not remove the exisitng symantec virus scan program. Now I cannot access anything on my computer. Everything just freezes, and I cannot access control panel to remove either of the programs. Please help, how can I remove either of them without the control panel?

Answer:how can I access control panel?

What are you able to do?

Does your normal Desktop load? What happens if you click Start ?

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Hi. I caught a virus a few days ago and after managing to remove most of it I still cant access the control panel. The icon isnt here anymore and launching control.exe via cmd isnt working as it says that I have access restrictions. Im running XP SP2. Heres the hijack log I just made.

PS : Sorry for the awful syntax and punctuation. I cant select the right keyboard layout.

Thanks
 

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When I click on the control panel icon on my desktop nothing happens. When I click on start>control panel I get the same result. I have a power options icon on my desktop and that does not work either. If I right click the power options icon and choose open file location the control panel opens normally. Everything works fine in safe mode though. What could be causing this problem?

Answer:can't access control panel

Welcome to Windows Seven Forums.

I thing a virus scan in safe mode should be your first option, for which Malwarebytes is ideally suited.

Malwarebytes : Free anti-malware, anti-virus and spyware removal download

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I know this question has been asked before, but I tried everything in those posts and still can't get to the control panel. Tried to run the .cpl files and get the same error "This opertion has been cancelled....Please contact your system administrator." Problem is, I *am* the system administrator.

It is on my husband's office's main computer. It started out when the computer was hijacked. I ran regrun and cleaned off a bunch of stuff, but now, he can't network his computers (this one - the broken one) won't let you set up file sharing so that he can access his management software from the computer in the treatment area. This has just happened - about 3 weeks after I cleaned the system.

Since I have a degree in computers - he thinks I can fix it. I haven't got the slightest idea what to do. I am posting my HiJackThis log in hopes that it may help.

Oh, have also run about:Buster - it finds nothing - but when I close, pops up the error "Run time error ' 339': Component 'comctl32.ocx' or one of its dependencies not correctly registered: a file is missing or invalid."

Warning - I know just enough to be dangerous....

Thanks in advance for any light you can shed on this!
Here is my hiJackThis file

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:00:05 PM, on 10/17/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C... Read more

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Recently I noticed that I cannot access my control panel directly or access any of the services (in control panel) indirectly. Everything else seems to be okay but if I want to, for example, remove a program through control panel ... I can't access it.

When I click on the desktop short cut (control panel) , a window opens but nothing appears in it then it simply closes ... No explanation or reason given. The same thing happens when try to open it with the run command.

I tried starting my computer in safe mode and I could access control panel but there were only 8 or 10 items available but that;s probably normal(?). Because I could access it in safe mode, I assumed there is something loading (or maybe not loading) at start up that is causing the problem.
I'm hoping that this log may identify the problem:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:17:00 AM, on 10/01/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\ASUS\AASP\1.00.25\aaCenter.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\microsoft office\Office12\GrooveMonitor.exe
C:\Program Files\Logitech\SetPoint\LBTWiz.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Windows\system\CMGxMon.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\ASUS Xonar DX Audio\... Read more

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having difficulties accessing my control panel. i am working on a friends cpu and have started the malaware removal. the only thing i can access on the computer is the task manager. Finally got on internet and have ran cc cleaner. now wondering how i can go to add/remove programs through task manager if there is a command i can "run". any help would be good otherwise might skip that step and go on
 

Answer:access control panel

Well, I reccomend you take a stroll through the stickies in the malware forum.

In the meantime, appwiz.cpl from the run box will open add/remove programs.
 

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I had a computer that I did a repair install of xp on. After that I removed some infections and ran Advanced System Care 3. When I went to uninstall the software I used I got the following message when clicking on control panel. "windows explorer has encountered a problem and needs to close." When I click more info in this error message it says the app name is explorer.exe. Isn't the control panel actually supposed to be control.exe?

When I click close on the error message it brings up a window that says: 16-bit MS-DOS Subsystem at the top, then C:/windows/system32/drwtsn32.exe, The NTVDM CPU has encountered an illegal instruction, CS:0000 IP:0077 OP:f0 37 05 14 02, chose close to terminate the application. Behind this error message is a command prompt C:/windows/system32/drwtsn32.exe.

I have ran malwarebytes, spybot, and avg. The system seems to be clean from infections so i don't think it's that. Is this a corrupt registry, and if so How can I repair it without doing a reinstall? I tried the system restore points, but there aren't any from before I started working on it so there aren't any changes to be made. I'd really like to be able to fix this without a reinstall!!!!

Please help!

Thanks.
 

Answer:Cannot access Control Panel

Have you tried a system restore? How about the recovery console? In malware bytes it gave an option to set that up---did you? Have you tried safe mode? Try those things if you haven't done so yet and let us know.
 

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I cant access my control panel or change my desktop properties.
I've even tried accessing it in safe mode but I keep getting the message,"This operation has been cancelled due to restrictions in effect on this computer. Please contact your systems administrator."

I AM the administrator.

Does anyone have an idea of how to fix this, or better yet, could someone walk me through the process?

thank you for ANY HELP, in advance.

Answer:Cannot access Control Panel

Hi kaydeedee, welcome to Tech Support Forum..

it's most likely that you have a spyware infection. Please read the following link as it details the 5 step process to take before posting a HijackThis log file:
http://www.techsupportforum.com/secu...sting-log.html

If you have any questions, don't hesitate to ask

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I have also been infected with Winantivirus2007. I think I have gotten rid of the virus but I can't access my Control Panel, I have no Admin. rights (I am the Admin), and I can't do a system restore. I have read many of the threads on this problem and I'm wondering if I need to do all the downloads and post the logs in order to restore the above problems? I started following a thread posted on Aug 20th, but I want to be sure about using HJT and what to FIX. Please advise! Thanks!
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:09:05 PM, on 9/24/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\DELLMMKB.EXE
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlc... Read more

Answer:Can't access control Panel

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD FX(tm)-4100 Quad-Core Processor, AMD64 Family 21 Model 1 Stepping 2
Processor Count: 4
RAM: 8173 Mb
Graphics Card: AMD Radeon HD 6800 Series, 1024 Mb
Hard Drives: C: Total - 114370 MB, Free - 50267 MB; D: Total - 476936 MB, Free - 138834 MB; G: Total - 953867 MB, Free - 671940 MB;
Motherboard: Gigabyte Technology Co., Ltd., GA-970A-D3
Antivirus: avast! Antivirus, Updated and Enabled
............................................................................................................................................

I have two problems that I have been trying to solve for some time.
1. System hangs at "Log Off" on shutdown or restart. Every time.
2. When I try to bring up "Control Panel" I get this error msg:
::{26EE0668-A00A-44D7-9371-BEB064C98683}\0 Application not found
This happens for all apps within control panel, but with different msg.
So I can't get to any control panel apps.

What I have tried:
. Works the same in safe mode. (Except for log-off)
. I have run the following programs for both virus and root-kit.
Malwarebytes Anti-Malware
RogueKiller
Spybot - Search & Destroy 2
SpywareBlaster
SUPERAntiSpyware
Avast
No reported errors.
. I have googled and found similar problems but not the same. Their fixes don't work.
. My two latest image backups have the same control panel problem.
I didn'... Read more

Answer:Can't Log Off or access Control Panel

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When try to get into the control panel, i get a message that says Windows Explorer has stopped working, then one that says Windows will restart your computer and it does. Keeps up this cycle. I have Vista 32bit, have run spyware and virus scans. HELP.

Answer:cannot access control panel

Hi, rebwriter, and welcome to the forums.

Run SFC /Scannow from a CMD prompt.

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Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:24:01 PM, on 12/13/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16574)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\BCMSMMSG.exeC:\WINDOWS\system32\dla\tfswctrl.exeC:\WINDOWS\System32\DSentry.exeC:\Program Files\Common Files\Symantec Shared\ccApp.exeC:\Program Files\Logitech\MouseWare\system\em_exec.exeC:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exeC:\Program Files\Creative\SBLive\Diagnostics\diagent.exeC:\WINDOWS ... Read more

Answer:Can't Access Control Panel

Welcome to the BleepingComputer HijackThis Logs and Analysis forum Scorpio1000My name is Richie and i'll be helping you to fix your problems.Your version of Sun Java is out of date.Older versions have vulnerabilities that malware can use to infect your system.Please follow these steps to remove older versions of Sun Java,and then update.1. Download the latest version of Java Runtime Environment (JRE)2. Scroll down to where it says 'Java Runtime Environment (JRE) 6 update 3'.3. Click the "Download" button to the right.4. Check the box that says: "Accept License Agreement".5. The page will refresh.6. Click on the link to download 'Windows Offline Installation, Multi-language' and save to your desktop.7. Close any programs you may have running - especially your web browser.8. Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.9. Check any item with Java Runtime Environment (JRE or J2SE) in the name.10. Click the Change/Remove button.11. Repeat as many times as necessary to remove each Java version.12. Reboot your computer once all Java components are removed.13. Then from your desktop double-click on jre-6u3-windows-i586-p.exe to install the newest version.If you have previously downloaded ComboFix,please delete that version now.WarningYou should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert. It is intended by its creator to be used under the guidance and supervision... Read more

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Hi, I am fixing a slow computer for a friend. It was full of viruses, spyware, malware etc. I have ran Avast AV, Spybot and Ad-Aware and have also removed VirusProtectionPro. However the Control Panel still cannot be accessed by any user, including admin. It is not listed in the start menu and the error message received when trying to change desktop settings or access it via My Computer reads:

"This operation has been cancelled due to restrictions in effect on this computer."

Here is the HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 19:34:01, on 19/08/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\DOCUME~1\Ben\LOCALS~1\Temp\200781913826_mcinfo.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program F... Read more

Answer:Can't access Control Panel

I know this is pushy, but I need to get this fixed tonight if possible!
 

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hi, am really having trouble accessing anything on my control panel. ie Internet options, etc when i click on anything i get

'Windows cannot access the specified device, path or file. You may not have the appropriate permission to access the item.'

If i don't have permission who does>??
 

Answer:permission to access my control panel?

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Hello.
I have a radeon 9800 pro. The problem is, i cant access the control panel for the card, the display settings. When i right click on the desktop and hit properties, then go to advanced, i dont see any of the tabs i normally due to adjust the card.
Overlay, Displays, etc, all those tabs are missing. i just have the basic windows tabs - monitor, driver, etc.
I'm not sure how this started but i first noticed it after a fresh install of windows xp pro. It would appear that the drivers arent installed, but they are.
When i try to use the catalyst control center, it freezes on the opening splash screen.
I tried installing the complete driver package, and i also tried installing the driver, catalyst control center, and wdm drivers separatly with no luck.

I did a complete uninstall/reinstall of the drivers also. I am using the latest catalyst 5.13 drivers. I also tried the 5.12 drivers but they didnt work either. I tried physically removing and reininserting the card from the mobo, then reinstalling, no luck.
__________________
2 gb Corsair Value Select PC3200 Ram
320 gb external Western Digital
160 gb internal Western Digital SATA
ATI TV Wonder Elite
Intel 875PBZ Mobo
Radeon 9800 Pro Video Card
Soundblaster Audigy Platinum EX Soundcard
Chaintech AV-710 Soundcard
 

Answer:ati 9800 pro-cant access control panel?

The newer versions of ATI's Catalyst Control Panel require Microsoft .NET framework to be installed. You can download version 1.1 and version 2.0 off of Windows Update website. Check that and see if it helps (you may have to reinstall the ATI software after that, but I am not positive).
 

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Hello,

I've been having this problem for a while and it seems that no one can find a solution for it. Whenever I attempt to open something in the control panel (Accessibility Options, Add Hardware, and Add or Remove programs just to name a few), I get the following error message:



I also receive the same error message whenever I attempt to change the time / date. I'm not sure if this problem is being caused due to an infection, but I've ran scans and looked through HJT logs and have found nothing.

Answer:Cannot access most things in control panel

Need you to check something. Can you run CMD or open task manager. Can you access folder options.

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Every time i try to access my control panel,i get a message saying ,Windows Explorer has encountered a problem and needs to close.We are sorry for the inconvenience......Please help.............:(

Answer:Control Panel access problem.

Depends on your operating systemtry this if XPstartrunsfc /scannow______________If Win98 start runsfc_____________________For both you need the CD.Also try a repair of IE - it is integral to the OS. click here

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I have picked up malware or a virus that does not allow me to access Control panel apps I also get this message when I try to open my firefox browser: c:\ProgramFiles\Java\jre6\lib\deploy\jqs\ff\..\..\..\..\bin\jqsnotify.exeIt now asks which program I want to open fire fox with. Can you assist with finding and ridding me of this problem?

Answer:cannot access control panel applets

Run all these online scans & let us know if they find anything.Using ESET's Online ScannerGeneral clean up and Prep (Do prior to any AV scans)http://www.computing.net/howtos/sho...http://forums.majorgeeks.com/showth...http://www.eset.eu/online-scannerHow can I view the log file from ESET Online Scanner?http://www.eset.eu/eset-online-scan...http://www.f-secure.com/en/web/home...http://www.kaspersky.com/kos/eng/pa...

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friend's computerno control panel icon in start menuwhen i type in control in the Run command i get a pop up basically saying access deniedif i try and go through DOS i get the same pop updef. a virus or somethingdon't know what to do!!!PLEASE help me out so i can help himany help will be appreciated thank you

Answer:Control Panel Access Denied

Heres your answer me friend..http://support.microsoft.com/kb/q221153/

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Every time i try to access my control panel,i get a message saying ,Windows Explorer has encountered a problem and needs to close.We are sorry for the inconvenience......Please help.............:(

Answer:Control Panel access problem in XP......

click here

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This has been happening for a while, but i never felt the need to fix it because I never actually "needed" to be here. Until one day the microphone decides to turn off and I can't really do anything.

When I right click on the sound button on the task bar, it shows five options. When I press on "playback devices" or "recording devices", literally nothing happens. That's that. I read some other forums that's similar but is still different from this, plus I am not exactly a computer guy and pretty much needs instructions for quite a bit. I have also tried accessing the sound control panel from settings but still nothing happens. No error message, no loading symbol, nothing. (My sound drivers are up to date too.)

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Hi,

I would so appreciate help with this stuff!:
some of the messages I am getting:

When I go to control panel, it has been completly removed from my start up list and when I go to Run: Control Panel, I get this message:

"This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator."
Then I get random notification:

Warning: Potential Spyware Operation Your computer is making unauthorized copies of your system and intenet files. Fun full scan now to provent any unauthorised access to your files! Click yes to download spyware remover.....

please not that unauthorized is spelled incorrectly in the notification

If I follow the sequence I get:

Notice: If your computer is infected, you could suffer data loss, erratic PC behavior , PC freezes and crashes. Detect and remove viruses before they activate themselves on your PC to prevent all these problems. Do you want to install AVSystem Care to scan your PC for malware now? (Recommended)

When I fo to install AVSystem Care I get:
Security warning does not have valid digital signature

and

AVSystem Care - security System Blocked

in addition, I can't get my Norton Scan to complete.......It doesn't even scan one program.

So the bottom line is that I can't use Control Panel....and Norton can't scan and I don't know what this AVSystem is and the pop up warnings are interfering with the functionality of my computer. Help!!! ... Read more

Answer:control panel gone and not access to my computer

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