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Windows Update not working, error code is 80073712

Question: Windows Update not working, error code is 80073712

Windows Update doesn't work on my Windows 7 Pro x64. Error code is: 80073712
sfc /scannow gives me no errors.
You can download my CBS.zip from Dropbox: https://www.dropbox.com/s/yxfqxf0caf5yj2k/CBS.zip?dl=0

Can someone please help?

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Preferred Solution: Windows Update not working, error code is 80073712

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Hi,
I have the error code 80073712 when trying to apply only updates KB3020369 and KB3020370.
I tried first the sfc /scannow command as admin but I forgot what it did so I retried running it afterwards and it told me to restart the laptop to fix something so that's what I did but the error remained there.
Then I retried running the command again and it found nothing.

So I searched the forums and microsoft websites and I downloaded the System Update Readiness Tool and it prompted me to install the Hotfix for Windows (KB947821) but it hanged at "Installing Hotfix for Windows (KB947821) (update 1 of 1)... " so I waited for half an hour then closed it. I retried doing it again, and it installed successfully, I restarted my laptop but the windows error was still there. I retried running the tool and it showed me the same thing that it want to apply the KB947821 hotfix so it did but then the windows update error was still unresolved.

I didn't attach the CBS log files because they're huge and one of them is really huge and it gets bigger with time and it gives me an error while copying it but I attached a screenshot of the folder.
Any help would be appreciated.
Thanks.

Answer:Windows Update Error Code 80073712

Pleasefollow the WindowsUpdate Posting Instructions and postthe requested data

If thefile is too large (8MB compressed), remove the older CBSPersist cab files untilthe final file is below the limit - you can always post them separately afterzipping them. (the forum doesn't allow the upload of bare CAB files, for anumber of reasons)

Pleasealso post the C:\Windows\windowsudpate.log file

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Hi,

I've had this update issue going on for few weeks: Code 80073712.
Log files are attached.
Thank you.

Kind regards,

Answer:Windows update error code 80073712

Here's the errors from the CheckSUR...

Code:
Unavailable repair files:
servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35... Read more

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Hi Guys,

I've recently been having this update error code which i cant find out how to fix.
i have already run the sfc /scannow that has said nothing that has been disturbed, and also installed system update readiness tool for x64 "Windows6.1-KB947821-v34-x64.msu" was the file not sure if there are other versions, but after doing those it hasnt helped so i thought someone would know how to fix this.

i have attached my logs if they are required.

thanks in advance

Answer:Windows Update error Code 80073712

You have these problems showing in the CheckSUR scan...

Code:
Summary:
Seconds executed: 340
Found 127 errors
CSI Manifest Failed Catalog Check Total count: 1
CSI Payload File Missing Total count: 116
CBS MUM Corrupt Total count: 10

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_11.2.9600.17914_none_1630a909a76a65d6.manifest
servicing\packages\Package_104_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_105_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_106_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_107_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_108_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_51_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_52_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_54_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_79_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3072630_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_104_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_105_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_106_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_107_for_KB3067505~31bf3... Read more

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Hello to all. This is my first thread here in SevenForums. I have three updates that aren't installing. All of them report to as error code 80073712

PS don't suggest anything like repair install or a reinstall of Windows. This PC doesn't belong to me.

System Restore is turned off and no restore points are available for storage reasons.

Thanks to all who will help!

Attached: CBS.log and the photo of the three updates.

Answer:Windows Update Error Code 80073712

We need full data...

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

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When I try to seek for updates in Windows Update, I get the error code 80073712. I have tried many solutions, like the System Update Readiness Tool from the microsoft website, but nothing helped.

Answer:Windows Update error code 80073712

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

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I have corrupted files in my Winsxs/Manifests folder causing Windows update error. The log attached below contains info of the corrupted files. I need help in finding these proper files and how to replace them.

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Hello,

I honestly don't know how long Windows Update has been like this on my system, I only noticed just the other day when trying to install Visual Studio Community 2015.

The error code for the update is: 80073712



The behavior of Windows Update is the same every time I open it after leaving it alone for a while:

1. I open Windows Update. It tells me there are some updates I should install (10 important, 2 optional).

2. I click Install updates. It takes about 30 seconds, then I see "The updates were successfully installed" with a green check and everything. Cool.

3. I close it then re-open Windows Update. Now says "Check for updates for your computer" with a red X. Not as cool.

4. I click Check for updates. About 10-20 seconds later it says "Windows could not search for new updates" and shows the error code 80073712.

5. I close the window and can repeat from step 1 indefinitely.



- I downloaded and installed the System Update Readiness Tool already.

- Running sfc /scannow in elevated command prompt simply shows Windows Resource Protection could not perform the requested operation. Nothing in the CBS log. Zip file of CBS folder (C:\Windows\logs\CBS) attached below.

CBS.zip

-It may help to know I have Service Pack 1 of Windows 7.



Help would be much appreciated. I would like to install several programs that seem to require a more updated version of Windows. Let me know if you need anything else from... Read more

Answer:Windows Update Error Code 80073712

Hi Xombifier,
Have you used a clean up utility, or registry cleaner.
Can you also
Check Windows update i would like to to know when you last successfully updated.?
and if you have a restore point prior to that date.
Roy

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http://www.bleepingcomputer.com/forums/t/536436/windows-7-update-error-80073712/page-2
 
I have discovered that my Windows Update is refusing to search comes up with red x. I turned off System restore after Anti virus program detected win32 trojan virus. Programs of HP stopped working. Windows updates refuses to search. SFC scanner resource refuses to perform in both normal/safe modes.
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16866
Run by Namastang at 3:14:34 on 2014-06-03
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3003.1485 [GMT -7:00]
.
AV: Avira Desktop *Enabled/Updated* {4D041356-F94D-285F-8768-AAE50FA36859}
SP: Avira Desktop *Enabled/Updated* {F665F2B2-DF77-27D1-BDD8-9197742422E4}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
... Read more

Answer:Windows 7 Update error code 80073712

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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Hi,

I am not able to check for updates.

When I attempted to run SFC, I got a message "Windows Resource Protection could not perform
the requested operation".

Please help!

Attachment 364331

Answer:Windows update error code 80073712

This is likely te source of your problem...

Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
... from the CheckSUR.log file.

Your CBS data is very old- the latest date in the log file is 18 May!!


Open Event Viewer

click on theWindows logs entry in the left pane to expand it.

Now click on theApplication entry - wait while it loads.

Click on 'File'in the menu bar and select Save...

Save the file asAppevt.evtx

Repeat for theSystem log

then zip both,and upload them.

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Hello,
I have been having some trouble with Windows update recently. My CheckSUR.log file says I'm missing 146 CSI Payload Files

I've attached both CBS and CheckSUR log files. Thanks for any help offered!

Answer:Windows update failure - error code 80073712

Here's the summary from your CheckSUR.log file...

Code:
Summary:
Seconds executed: 889
Found 146 errors
CSI Payload File Missing Total count: 146
This tome indicates that something serious interfered at the crucial time of an update install where the files were being relocated after a reboot - especially as SFC appears to find nothing amiss.

I'll post a fix protocol for the above errors later - but I wouldn't hold out too much hope of its being effective.

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Windows Update Failure - Error Code 80073712 . tried everything under the sky. forusm say abotu deleting the pending.xml file , but there is no such file under winsxs folder (windows\winsxs) . The os is VIsta X64 and if we go into windows update screen we see that all teh updates have failed to install. When we try to download the Windows Update Manager for vista x64 while copyign files it gives the same error code. We have even tried running sfc /scannow , it takes some time , completes the verification (100 %) and says that it found corrupt files but failed to reolve the issue. Please suggest..

Just to update we have also tried the following fix :

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll

still no joy...
Sorry to keep on updating the post .... we have norton internet security on the system. we have not tried disabling the firewall before attempting to register the above files. however , we received no error messages while registering the files. we got confirmation after every file registration that the dll file has been registered successfully

Answer:Windows Update Failure - Error Code 80073712

I think there is no more step left in the course book .. hence no replies... no worries , i am making our friend run a factory image restore on the hard drive. Windows Mail as always gave me some hiccups while exporting the messages as it came up with an error which said that the external HDD where i was saving the file , was running out of space (Genius!!! , the external HDD has 195 GB of free space and the file we were copying is 296 MB ) or the messages are corrupt. I then had to turn off the UAC, copy the actual Windows Mail folder at a differet location on the HDD and change the file attributes and finally it got copied on the external drive manually(Microsoft should have had reasons to release Widnwos 7).... neways i thank all the viewers for passing by the post and pray to God that i resolve the issue as early as possible.

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Hi Forum,
I tried to install last updates but failed... The code error is 80073712.
I ran different protocols and you'll find the following files with this link : Microsoft servicesCheckSur.log
WindowsUpdate.log
CBS.log
Components
You'll find below, the failed udpates list
Thanks in advance for your help

Answer:Windows Update fails : 80073712 code error

Please complete this tutorial so our expert can have a look at the logs.

Windows Update Posting Instructions

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As the title says I have problem installing/updating this.
I've googled this problem and did the hotfix or windows readiness but still no problems were found or were to be fixed

I also did the SFC scan yet still no good.

I've included a screenshot of the error on the attachments and so with my CBS folder

There's really not much to say but that I have no clue what has happened with this update failure since all other updates have been successful. I also even tried the command on stopping the windows service and restarting it yet still no luck. This is my first time to post and actually I was going over the other threads with the same problem but then I found the posting instructions. So please please please help!

Oh yeah, the main reason is that, I want the free upgrade update on windows 10

Thank you!
Wy.

Answer:Windows Update Error Code 80073712 (kb976932) SP 1

I don't know if bumping is allowed but, bump pls

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Hi,

Like a few others I've seen on here having this problem I thought I would ask for some help!

Code 80073712. (KB2943357)

This update has been trying to install since August 2014 and I've tried many different methods and fixes but to no avail.
I've tried the SURT and SFC Scan as advised by other threads.

Below is a link to my CBS

Any help would be top notch.

Many thanks

Glen

Answer:Windows Update Error, Code 80073712. (KB2943357)

Here's the output of errors from the CheckSUR log...

Code:
Unavailable repair files:
winsxs\manifests\msil_system.runtime.serialization.resources_b77a5c561934e089_6.1.7601.22733_en-us_787b5545d9776103.manifest
winsxs\manifests\msil_smdiagnostics.resources_b77a5c561934e089_6.1.7601.18523_en-us_496526973f1e68f2.manifest
winsxs\manifests\amd64_microsoft-windows-wcfcorecomp.resources_31bf3856ad364e35_6.1.7601.22733_en-us_ff634b2369479517.manifest
winsxs\manifests\msil_system.runtime.serialization_b77a5c561934e089_6.1.7601.22733_none_bff6ca10b626f70a.manifest
winsxs\manifests\msil_system.identitymodel_b77a5c561934e089_6.1.7601.18523_none_f1b7e3b500b0dd75.manifest
winsxs\manifests\amd64_infocard.resources_b77a5c561934e089_6.1.7601.18523_en-us_1c3528fb3f63ae97.manifest
winsxs\manifests\amd64_microsoft-windows-wpfcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_en-us_102e1681a6f8daa0.manifest
winsxs\manifests\msil_system.servicemodel.washosting_b77a5c561934e089_6.1.7601.22733_none_7b9fe117b7a77077.manifest
winsxs\manifests\msil_smsvchost.resources_b03f5f7f11d50a3a_6.1.7601.22733_en-us_b2b27b25e379631c.manifest
winsxs\manifests\msil_system.servicemodel_b77a5c561934e089_6.1.7601.22733_none_627b1e3960ee4846.manifest
winsxs\manifests\msil_smsvchost.resources_b03f5f7f11d50a3a_6.1.7601.18523_en-us_c97f21bfc9d2e96e.manifest
winsxs\manifests\msil_system.servicemodel.resources_b77a5c561934e089_6.1.7601.22733_en-us_0f4b4b63d0545797.manifest
winsxs\manifests\msil_microsoft.t... Read more

6 more replies
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I have already tried the following fixes:

sfc /scannow
Ran fine and found no errors.

System Update Readiness Tool
Installation failed.

The following updates are not installing:

Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64 based systems (KB2729452)

Security update for Windows 7 for x64 based Systems (KB2727528)

Update for Windows 7 for x64 based Systems (KB2750841)

I cannot do a system restore because this update error has been in place for a long time and i haven't noticed it. I also do not have a Windows 7 installation disc. my laptop did not come with one. Attached is my CBS log folder. Any help is appreciated!

Answer:Fixing Windows Update error code 80073712

You have a number of problems.

The essential problem is a corrupt SXS store....

Code:
Line 1123: 2013-04-03 22:53:06, Error CSI 0000000d (F) Unable to load manifest for component [ml:280{140},l:170{85}]"amd64_microsoft-windows-synceng_31bf3856ad364e35_6.1.7601.22119_none_1b1ccd926d92291f"[gle=0x80004005]
Line 1124: 2013-04-03 22:53:06, Error CSI [email protected]/4/4:02:53:06.932 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(2714): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
Line 1126: 2013-04-03 22:53:07, Error CSI 0000000f (F) HRESULT_FROM_WIN32(14098) #576# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
Line 1138: 2013-04-03 22:53:07, Error CBS Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Line 1276: 2013-04-03 22:53:37, Error CSI 00000014 (F) Unable to load manifest for component [ml:280{140},l:144{72}]"amd64_netfx-system_b03f5f7f11d50a3a_6.1.7601.17952_none_bf33cb67fdcbe468"[gle=0x80004005]
Line 1277: 2013-04-03 22:53:37, Error CSI [email protected]/4/4:02:53:37.296 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(2714): Store corruption dete... Read more

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So I have been attempting to run some windows updates on one our machines and can't seem to get past these error codes 80073712 and 8007371B. I ran the SURT and sfc however there was no change. I have attached the CBS log in 2 folders. Any help would be greatly appreciated.

Answer:Windows update error code 80073712 & 8007371B

There's the root of your problem (from the CheckSUR results)...

Code:
Checking Component Store
(f) CSI Missing Identity 0x00000000 appid lsi_scsi.in..anguagepack_31bf3856ad364e35_6.1.7600.16385_ff7e8c79d444d5f4
(f) CSI Missing Identity 0x00000000 appid usbport.inf_31bf3856ad364e35_6.1.7601.21692_bffae6357b300705
(f) CSI Missing Identity 0x00000000 appid wpdmtphw.inf_31bf3856ad364e35_6.1.7600.16385_f814e09b90be8a47
(f) CSI Missing Identity 0x00000000 appid usb.inf_31bf3856ad364e35_6.1.7600.20934_cb8d72b488bbd561
(f) CSI Missing Identity 0x00000000 appid prnlx00b.in..anguagepack_31bf3856ad364e35_6.1.7600.16385_7aa3b2dde9cbce41
(f) CSI Missing Identity 0x00000000 appid volume.inf-languagepack_31bf3856ad364e35_6.1.7600.16385_48794d465d46e7d3
(f) CSI Missing Identity 0x00000000 appid djsvs.inf-languagepack_31bf3856ad364e35_6.1.7600.16385_61fd692896fb3b5b
(f) CSI Missing Identity 0x00000000 appid bthspp.inf-languagepack_31bf3856ad364e35_6.1.7600.16385_4a7efe6408b9d2aa
(f) CSI Missing Identity 0x00000000 appid ksfilter.in..anguagepack_31bf3856ad364e35_6.1.7600.16385_078e6ebb3500fa3f
(f) CSI Missing Identity 0x00000000 appid microsoft-w..anguagepack_31bf3856ad364e35_6.1.7600.16385_796cc8ac6a6c4df2
(f) CSI Missing Identity 0x00000000 appid microsoft-w..anguagepack_31bf3856ad364e35_6.1.7600.16385_c04f444bc30c3f1d
(f) CSI Missing Identity 0x00000000 appid prnep004.in..anguagepack_31bf3856ad364e35_6.1.7600.16385_bd18186023b4eac8
(f) CSI Missing Identity 0x00000000 appid ... Read more

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My machine hasn't been able to update for a few weeks. Windows Update opens, but attempting to download "Security Update for Windows 7 for x64-based Systems (KB2585542)" fails with error code 80073712. There was a second update of the same sort that was also not working before; I eventually managed to get that update to complete by running Fixit in aggressive mode. Nothing I've done has helped with the remaining failure, though.

Let me know what other information I should provide. Thanks in advance.

Answer:Windows Update fails: error code 80073712

> It would greatly assist us if you would provide your System Specs please...
See snip below.
Attachment 196992
> Peruse the link below...

You receive error code "0x80073712" or the "Windows Features" dialog box is empty when you try to install updates or components in Windows 7 or in Windows Vista

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I get a Error Code 80073712 when i try to update my vista.

I have been all over google, and nothing works. Can anyone help?...
 

Answer:Windows Vista Update - Error Code 80073712

ComCool said:


I get a Error Code 80073712 when i try to update my vista.

I have been all over google, and nothing works. Can anyone help?... Click to expand...

I got the same thing. It's due to a firewall (your router) blocking it. I forget how to fix it since this happened a while ago, but if you click on HELP it will tell you how.
 

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Hi,

I have an update error code 80073712 with my windows 7 professional 32 bit system for few months. I tried sfc /scannow and also system update readiness tool to resolve the issue with no success. Also "windows feature turn on/off" is empty. Kindly help me to solve this problem.

Thanks, Best regards
AnupamAttachment 343203

Answer:Windows 7 Professional 32 bit update error code 80073712

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

We need the CBS.log file and the CheckSUR.log file particularly

5 more replies
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i allready install windows vista SP2 by windows updates, but the configures can't finished stuck at 3/3 with 0%...can anyone help me
i try all tool but still same problem..
error code 80073712

Answer:windows vista SP2 - update error code 80073712

Windows Update error code 80073712 => ERROR_SXS_COMPONENT_STORE_CORRUPT =>
Windows Update file corruption.
Run chkdsk c: /f . Reboot
Take ownership & then delete the following file : C:\windows\winsxs\pending.xml
Reinstall : WUA latest version.
Pls see Updating Windows Update Agent (Windows) & Error message when you try to install updates from the Windows Update or Microsoft Update Web site&#58; &#34;0x80073712&#34; for links and addl info.

2 more replies
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Hello.

I've never posted before; I hope you can help me. But I'm not an advanced user therefore I might need some patient assistance, if possible.

Windows update is not succeeding. Getting error code 80073712 when trying to install the following updates:
KB3060716
KB3071756
KB3083992

However my Microsoft Security Essentials updates still install successfully from the Windows Update panel.

sfc /scannow for many months has been giving the following error: "Windows Resource Protection found corrupt files but was unable to fix some of them."

Some background information:
1. Sony Vaio laptop (2009)
2. Original operating system was Vista, but after purchase I upgraded to Win 7 Home Professional by using Sony's upgrade disk (2010)
3. Now running Win 7 Home Professional SP 1
4. Three years ago I replaced original HDD with a Crucial M4 SSD (128GB)
5. System Restore has not worked since SSD was installed, so I don't depend on it. Therefore every month or so I clone SSD in case of a major failure.
6. I rely on the computer for my photography and for more than 10 years' worth of Quicken data and for syncing iPhone and iPad with iTunes software
7. I have already hidden some of the Windows Updates that are notorious for causing false SFC errors (e.g., KB3035583 and KB3068708.

Attachment: Windows error code screenshot. But CBS zip file is too large (44MB for folder or 10MB for single text file).

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Hi,

I trying to install updates into Windows 7 N Professional x64 and it failing on .NET Security update KB2973112.
I tried lot of things that Google offers, but nothing works.

Sfc /scannow reports no errors.
http://or.hu.cz/w7updateerr/CBS.zip
Since logs are quite big (32MB), I uploaded them on another place.

Thank you for your suggestions.

Answer:Windows 7: Update KB2973112 Error Code 80073712

You might have to delete the windows update catalog files and then run windows update again to reinstall the files for windows update. Doing this may help to resolve the issue. If not post back and we can take it from there.

9 more replies
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Hey folks,

I have a laptop computer that is built by Sony and the model is a VAIO VGN-NW225F laptop computer running Windows 7 Home Premium edition SP1.

When I attempted to check for updates in this machine, it gives me an error saying that it "could not check for updates automatically". In addition, it gives me an error code of 80073712.

I've checked that computer for spyware/malware - but there was none. I also defragged the hard drive, but the problem persisted.

I've tried to do the SFC scan, but when I attempt to do that scan (and this was ran under administrator), the error message pops up saying that "Windows Resource Protection could not perform the requested operation".

Although I didn't run the SFC scan under "safe mode" (yet), I wanted to know how can I fix this problem from re-occurring?

Answer:Windows Update encountered an unknown error - code 80073712

Hi, have you tried running the update readiness tool Windows Update error 80073712 - Windows Help

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Hi all,

I am having a problem installing the above update. It will download to 11% and then instantly fails, never getting to the Installation phase. I have no problems downloading or installing any other updates.

I have run the System Readiness Tool

sfc/scannow reports some corrupted system files that it cannot fix

I've restarted several times with no change

I have not been able to attach the CBS log as when I try to upload it I get an error.

Answer:Cannot install Windows Update KB2972211 - Error Code 80073712

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

9 more replies
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Is there any advise to solve this problem?
Thanks in advance!

Regards, Gert

Answer:Windows Update KB2972211 fails, Error Code 80073712

You have some major problems - but they all appear to be from a single update...

Code:
Seconds executed: 2314
Found 438 errors
CSI Manifest All Zeros Total count: 420
CBS MUM Corrupt Total count: 9
CBS Catalog Corrupt Total count: 9
I'll see if I can workout a fix protocol for you - back soon.

9 more replies
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Originaly I had the same 3 updates continually installing everytime I logged on. They were sucessful in update history but kept comming back. I ran the system rediness tool, but it didn't help. I ran the microsoft fix it soultions for windows update normal then aggressive. Now I get this error while checking for updates. I tried to run sfc /scannow and then sfc /verifyonly but get the following error: windows resource protection could not perform the required operation. I also tried to install the latest service pack got the following error: error_sxs_componet_store_corrupt(0x80073712).
When I look at programs->installed updates nothing listed, also when I look at programs->turn on/off windows features nothing listed.
Thanks for the response.

Answer:Windows update not working error 80073712

Service pack update problems are difficult to solve. Do you have your win 7 DVD?Your system readiness tool log should be hereC:\Windows\Logs\CBS\CheckSUR.log Post the contents of the log

6 more replies
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I have a Dell laptop running Win 7 Pro SP1 with MS updates current thru 5/31/2013. When I run Update I get an Error Code 80073712. Checking on this code, it seems to be related to a corrupt Registry (most likely in my case), so a Repair Install seems to be indicated.

Everything else is working fine, and I'm reluctant to go thru the hassle. Is there a workaround for MS Update, i.e., a way to download and install the updates manually?

Thanks -

Answer:Update Error Code 80073712

Hello Ausearch, and welcome to Seven Forums.

For that error number, see if this below may be able to help.

Error Code 0x80073712 occurs in Windows Update or Microsoft Update

9 more replies
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hello guys..it's my first post..
i tried to update my vista to sp1 from windows update, and after 13% came that error message (code 80073712)
i tried to install from stand alone too, it still didnt work,,error code 800....
i already disable my antivir, didnt make any changes
i read the artikel from "http://support.microsoft.com/kb/947366" , but still didnt get it..
anyone,,please help
tengkiu...

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Hello!

Sorry if its inappropriate for the forum but it seems that it should be. I'm experiencing the problem with Windows Server 2008 R2. The error code for update is 80073712 and my checkSUR logs are attached.

It seems that the problem is exactly the case described at the end of the following thread
Error 0x800b0100 when installing KB2727528 and/or KB2761217

I guess a package for IE10 hyphenation and spelling is required. Where can I find it?

Answer:Update error code 80073712

false positives! [SOLVED] Windows update fails to install KB2809289 with error 80073712 - Page 2 - Sysnative Forums

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Just like described at Update Error Code 80073712, I'm getting 80073712 error when installing 2 updates: KB3038314 and KB3045999. I have Win7 Home Premium 64-Bit

Please help.

Answer:Update Error Code 80073712

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

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Hey guys I am trying to download/update the 'windows 7 service pack 1 for X64 -based Systems (KB976932) and I can't download it.

What do i do?

Thanks

Answer:Update error code 80073712

Suggest that you read about it at Windows Update error 80073712, if you haven't done it already.

Good luck.

1 more replies
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Hi,

I've had this update error going on for a few months. Eventually I ended up hiding the update, but whenever new updates are available it re-includes itself. When that happens, it ends up making the new updates fail and I have to delete my catroot directory in order for the updates to work.

For this one update pest, I've tried doing all of the options to fix it that I've found through Google. I can't remember all of them at the moment, but mostly involved using the HotFix software and the MS Check tools.

Here's the error:
Code 80073712

For...

Code:
Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB2925418)

Download size: 34.7 MB

You may need to restart your computer for this update to take effect.

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/2925418

Help and Support:
http://support.microsoft.com
I've tried rolling back IE11 to IE10 in order to re-download IE11, but that gives an error too.

Any suggestions on how I can fix this? Let me know what other information is needed.

Win7 Home Premium 64-Bit

Answer:Update Error Code 80073712

Please follow the Windows Update Posting Instructions and post the requested data

9 more replies
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I'm having no luck installing KB2977629 (Cumulative Security Update IE11). I repeatedly get the error 8007371B.

SURT installs with no errors. SFC /SCANNOW runs with no errors. I am uploading the requested screenshots and ZIP file.

Any help would be appreciated.

Thank you!!!!

PS- well, I WAS uploading. My screencaptures upload great, but my CBS.zip fails with "Server error 500".
My zip file is 9.6mb-- over the 8mb limit. What can I delete from the directory to get under the 8mb limit?


Attachment 333111
Attachment 333112

Answer:Update Error Code 80073712-Cumulative Security Update IE11, Win 7(64)

I've found a way to get the CBS zip uploaded. I divided it into 4 parts. All of the CBS folder's files are included. Sorry I didn't see this earlier.


Attachment 333122
Attachment 333123
Attachment 333124
Attachment 333121

1 more replies
Relevance 89.38%

Hi,
I can't install 11 updates on my computer because those errors keep coming up.
I have tried the SURT but nothing changed. Here is my CBS files. Attachment 358769
Please Help.

Thank you

Answer:Update Error Code 800B0100 and 80073712

CheckSUR shows the following problems...

Code:
Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.18656_none_734407e72050545e.manifest
winsxs\manifests\amd64_baed8f0fe70fcf255e254fc2bf945f37_b03f5f7f11d50a3a_6.1.7601.22733_none_e997efde7d1d0bf5.manifest
winsxs\manifests\wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.18656_none_7d98b23954b11659.manifest
winsxs\manifests\x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.18656_pt-pt_87d16de84c4ac560.manifest
winsxs\manifests\wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.22863_none_7e1480206dd98336.manifest
winsxs\manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.18656_pt-pt_e3f0096c04a83696.manifest
winsxs\manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.22863_none_73bfd5ce3978c13b.manifest
winsxs\manifests\x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.22863_pt-pt_884d3bcf6573323d.manifest
winsxs\manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.22863_pt-pt_e46bd7531dd0a373.manifest
servicing\packages\Package_109_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_109_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_109_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
servicing\packages\Package_109_... Read more

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Hi,
I am getting a 'Windows Update encountered an unknown error" with the error code 80073712 when trying to install KB3014406. It is the only update which is failing to install.

Unfortunately, the CBS.zip file is 32,8MB. Since you require the whole folder, I have uploaded it to my Dropbox at the following link:
https://www.dropbox.com/s/9xzja4jsqximzzk/CBS.zip?dl=1

C:\Windows\windowsupdate.log file is attached below.

Answer:KB3014406 update failing with error code 80073712

CheckSUR found the following problems...

Code:
Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.1.7601.22865_none_48b848380bfa8bbd.manifest
winsxs\manifests\amd64_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.1.7601.18658_none_483c7a50f2d21ee0.manifest
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
The .mum and .cat files aren't actually wrong, usually - it's just a logic error, and has no effect.
I'll post a fix protocol for the manifest files when I can clear the backlog (probably tomorrow)

6 more replies
Relevance 88.15%

I have been getting help from Arc over on the BSOD section of this forum site for a few weeks now. I figured I'd start a thread here about the update troubles I've been experiencing over the past few days as well. There is one update that won't apply no matter what I try. I've run the amalgamated .bat tool posted on this forum and that didn't solve my issue. I will let my logs and screenshots speak for themselves from here, though.

Thanks in advance for any help!

As stated in the title, error code is 80073712. Also, I can't seem to get my CBS logs to upload. I keep getting an internal server error about the resource not being available. The screenshot attached perfectly fine. I will try to either edit this post to add them or add them as a comment.

Attachment 298869

Answer:Security update failed, error code 80073712

Still can't get the CBS.zip to upload. I will attach a screenshot of the error page. I'll try it again later.

Attachment 298870

8 more replies
Relevance 88.15%

I tried to install Windows Vista Update Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update (KB951847) x86 for several times. But everytime I try, I got an error code 80073712.
My system is Windows Vista Business 32bit.
Can anyone give a suggestion? Thanks.

Answer:Vista update KB951847 error code 80073712

Hi,

Run everything in Flavius' general Windows Update Problem post:

"Try these things:

1.Reset WU components in aggressive mode How do I reset Windows Update components?
2.Reset WU libraries Repair & Fix Windows Updates with Fix WU Utility | The Windows Club
3.Reinstall WU Agent How to obtain the latest version of the Windows Update Agent to help manage updates on a computer
4.Try install updates from Microsoft Download Center (not from Windows Update)

If above things don't help then follow below:

1.Run cmd.exe with admin rights (right click on cmd.exe as admin) and type:

"sfc /scannow"

2.Run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

Next, pack all files from "C:\Windows\Logs\CBS" folder and attach to your next post, if files are too big to attach here, upload them on RapidShare: 1-CLICK Web hosting - Easy Filehosting"

Richard

2 more replies
Relevance 88.15%

I've haven't been able to install this update 'Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2943357)'
It keeps coming up with an error code 80073712.

I am also getting an error 8004100E when trying to upgrade to Windows 10

Using the SUR tool I got the following log:

Answer:Security Update Failed Error code 80073712

You have rather a lot of errors there!

Code:
Summary:
Seconds executed: 124
Found 96 errors
CSI Manifest All Zeros Total count: 72
CBS MUM Corrupt Total count: 14
CBS Catalog Corrupt Total count: 10

Unavailable repair files:
winsxs\manifests\amd64_microsoft.transactions.bridge.dtc_b03f5f7f11d50a3a_6.1.7601.22733_none_65085bdd54b4a629.manifest
winsxs\manifests\amd64_wcf-m_sm_ins_rc_dll_31bf3856ad364e35_6.1.7601.22733_none_2795328d79930284.manifest
winsxs\manifests\amd64_wcf-system.runtime.serialization.ref_b03f5f7f11d50a3a_6.1.7601.22733_none_424d323c8e896dad.manifest
winsxs\manifests\amd64_wcf-icardres_dll_vista_31bf3856ad364e35_6.1.7601.18523_none_6f276a738180cba8.manifest
winsxs\manifests\amd64_wcf-system.servicemodel.ref_b03f5f7f11d50a3a_6.1.7601.22733_none_5ebf2b63339ef82d.manifest
winsxs\manifests\amd64_wcf-smdiagnostics_b03f5f7f11d50a3a_6.1.7601.18523_none_f5ee0756c06c09cd.manifest
winsxs\manifests\msil_system.runtime.serialization.resources_b77a5c561934e089_6.1.7601.22733_en-us_787b5545d9776103.manifest
winsxs\manifests\msil_smdiagnostics.resources_b77a5c561934e089_6.1.7601.18523_en-us_496526973f1e68f2.manifest
winsxs\manifests\amd64_wcf-m_sm_ins_rc_dll_31bf3856ad364e35_6.1.7601.18523_none_271663c8606d49a2.manifest
winsxs\manifests\amd64_microsoft-windows-wcfcorecomp.resources_31bf3856ad364e35_6.1.7601.22733_en-us_ff634b2369479517.manifest
winsxs\manifests\amd64_wcf-infocard_api_dll_31bf3856ad364e35_6.1.7601.18523_none_02011939c648dcfe.manifest
... Read more

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Relevance 88.15%

Hello,

Auto Windows updates had stopped working. Found and ran the System Update Readiness Tool and it successfully made several updates but failed to update 3033929. Attempted second time with same result. Ran the sfc /scannow and produced the CBS.log file. I zipped it up but the compressed file is still 48MB so I didn't attach it. Realized reading other posts that I could use .rar also, so now have attached the CBS.rar

Thank you.

Answer:Update 3033929 not installing, error code 80073712

You have bitflips in the registry


I need to have alook at your COMPONENTS registry hive

Please copy theC:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or OneDrive) and post a link.
You may need to think about checking your hardware - specifically the RAM and the HD - for problems, as this sort of error is usually caused by failing RAM of HD controller.

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I got notification 1/9 that 14 updates are available for Windows 7 Pro, 64-bit.
All installed but 1. Update KB2773072 generates error code 80073712. I have re-tired multiple times each after a system reboot. The update is RECOMMENDED not critical. I can probably go without it. It appears it is related to gaming applications. I don't game. Any suggestions about getting the update installed?

Answer:Error code 80073712 when installing update KB2773072

Hello and welcome sliverfox mate try this

SFC /SCANNOW Command - System File Checker

This will show up any violations in the system.

6 more replies
Relevance 88.15%

Hi,

for around about one month, I have some problems using the Windows Update. I always get the error massages 800B0100, 80073712 and sometimes one or two more - fortunately (or unfortunately) not this time.

I already did the steps from the windows update posting instruction threat. The SURT I already used before without success, the SFC Scan showed "Windows Resource Protection did not find any integrity violations".

I hope I did everything correctly, but I'm not sure about that because my CBS.log is almost 50MB. So I couldn't attach the file but set a dropbox link for it. Hope it's ok:

https://www.dropbox.com/s/2upikylljl83z9o/CBS.zip?dl=0

Thanks a lot for the help.

Answer:Window 7 Update Error - Code 800B0100 and 80073712

CheckSUR shows the following problems

Code:
Summary:
Seconds executed: 886
Found 74 errors
CSI Manifest All Zeros Total count: 26
CBS MUM Corrupt Total count: 24
CBS Catalog Corrupt Total count: 24
Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22807_de-de_0fd22e029ab0c916.manifest
winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22807_de-de_3c745e60d76fb970.manifest
winsxs\manifests\amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22807_de-de_1a8be0f9e0a91b7c.manifest
winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22807_none_607d1a1668f10b7b.manifest
winsxs\manifests\amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_6.1.7601.18540_none_8d8fa85f1e8abeea.manifest
winsxs\manifests\x86_microsoft-windows-t..nalservices-runtime_31bf3856ad364e35_6.1.7601.22750_none_df41a0614384c000.manifest
winsxs\manifests\x86_microsoft-windows-t..nalservices-runtime_31bf3856ad364e35_6.1.7601.18540_none_dec2d19c2a5f071e.manifest
winsxs\manifests\amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.18540_none_21b9af2ab84b972a.manifest
winsxs\manifests\x86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.18540_none_c59b13a6ffee25f4.manifest
winsxs\manifests\x86_microsoft-windows-t..cesclient.resources_31bf3856ad364e35_6.1.7601.18540_de-de_cd8fc0f5dd9e738d.manifest
winsxs\manifests\x86_m... Read more

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Relevance 87.33%

Hello, my Windows Update is not working: it returns the error 80073712. It has been like this for several months. I tried to do sfc /scannow but it says: "beginning system scan. This process will take some time" and 2 seconds after it says "Windows Resource Protection could not preform the requested operation". My Windows Help and Support doesn't work either as well as my Windows Features (when I open "Turn Windows features on and off" it returns a blank box). I also tried the "Windows6.1-KB947821-v27-x86.msu" but it does not repair the error. I also scanned my system with Malwarebytes Antimalware and avast! to see if it was a malware or virus but i do not find anything.

In the other hand, my date and time is working as well as my search box.

I do not know what I have to do.
I have a Windows 7 Ultimate x86.
Thank you for your help

PS: I also tried some other things but I do not remember anymore what they were

Answer:Windows Update error 80073712 (sfc, windows feature, help not working)

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

9 more replies
Relevance 87.33%

Hi everyone,

I have had this issue since September now and cannot seem to fix it,

The Windows update does not seem to be able to get past KB2943357 or KB2937610.
Worst part is that it attempts to install them every time I shut down resulting in a +20 minute shutdown every time.

- For SURT : i have downloaded and installed the KB947821 twice, first time it found errors, second time it didn't.

- SFC scan : Results are in the CBS.log file
- Windows error codes : 80073712

I use Windows 7 SP1 Home Premium x64

I hope you all can help me, ive been struggling with it for months now.

Answer:KB2943357 and KB2937610 error code 80073712 failed update

You have some MAJOR corruption.

Code:
Line 349082: 2015-01-05 18:19:25, Info CSI 000008b9 [SR] Repairing 128 (0x0000000000000080) components
Line 349083: 2015-01-05 18:19:25, Info CSI 000008ba [SR] Beginning Verify and Repair transaction
Line 349086: 2015-01-05 18:19:25, Info CSI 000008bc [SR] Cannot repair member file [l:32{16}]"bthprops.cpl.mui" of BTH-USER.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
Line 349089: 2015-01-05 18:19:25, Info CSI 000008be [SR] Cannot repair member file [l:28{14}]"hidbth.inf_loc" of hidbth.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
Line 349092: 2015-01-05 18:19:25, Info CSI 000008c0 [SR] Cannot repair member file [l:12{6}]"ks.inf" of ks.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store... Read more

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I am unable to install Security update for windows 7 for x64 based system KB3006226. It keeps giving me an error code 80073712. I have tried every suggestion on the Microsoft website and the problem still continues. I have been working on this for a month now. The programs I have used can not find the issue. I am unable to attach my logs to this post. This is the first time I have used this.

Answer:Security update KB3006226 keeps failing Error code 80073712

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

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Relevance 84.87%

Logs attached. Attempting to update Windows results in attempt to update Windows Update Installer, which fails with Code 80073712. Logs attached.

sfc /scannow reported no problems found.

Windows 7 SP1 Home Premium x64

Thanks in advance!

- Tim

Answer:Windows Update Installer Update failing - Code 80073712

CheckSUR shows the following...

Code:
Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.320_en-us_d5981a6600d138cc.manifest
winsxs\manifests\amd64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.320_none_bc07877c65502903.manifest

I'll post a fix protocol soon.

9 more replies
Relevance 84.87%

One of my updates won't install.

Update For Windows 8.1 Preview For x64-based Systems (KB2863312)

This is not just a problem with that one update, but apparently when there's an error with Windows Update it also blocks everything from updating in the Windows Store, which also means I'll never see the 8.1 update until this is fixed. I've tried everything I can find but I still get the error.

One thing I tried was SFC /scannow in Command Prompt It did find a problem that it couldn't fix

I think this is the part of the CBS log that it's referrring to:






2013-10-17 18:35:06, Info CSI 0000078d [SR] Verify complete
2013-10-17 18:35:06, Info CSI 0000078e [SR] Verifying 1 components
2013-10-17 18:35:06, Info CSI 0000078f [SR] Beginning Verify and Repair transaction
2013-10-17 18:35:06, Info CSI 00000790 [SR] Verify complete
2013-10-17 18:35:06, Info CSI 00000791 [SR] Repairing 3 components
2013-10-17 18:35:06, Info CSI 00000792 [SR] Beginning Verify and Repair transaction
2013-10-17 18:35:06, Info CSI 00000793 Hashes for file member \??\C:\WINDOWS\SysWOW64\lt-LT\comdlg32.dll.mui do not match actual file [l:32{16}]"comdlg32.dll.mui" :
Found: {l:32 b:z27lwxanwaA7gptM0r8hloK5hb5rPSdP516r/Bi5QaM=} Expected: {l:32 b:jxsUlxcBdWsXBTPt2MIobmhdeewkxGDvhXDG4KX3PQY=}
2013-10-17 18:35:06, Info CSI ... Read more

Answer:Can't install a WIndows update (code 80073712)

One thing I tried was SFC /scannow in Command Prompt It did find a problem that it couldn't fix



Try running the sfc /scannow again and if issues are found, follow immediately with this message to see if corrections are made:

Dism /Online /Cleanup-Image /RestoreHealth

Good luck.

6 more replies
Relevance 84.87%

After factory resetting my laptop I had to start again with the windows updates. After installing many of them the past 2-3 days, I now get a fail message with these specific five.

Updates that fail with Code 80073712:


I ran the sfc /scannow command and it says that it found corrupt files but was unable to fix them.
Τhe log is pretty big (that can't be good) and it cannot be attached here unfortunately. So I'm giving a dropbox link (I hope this is OK) for it:
https://www.dropbox.com/s/stuug5snusw0m0g/CBS.zip?dl=0

I also ran the SUR tool, but I couldn't get it to install or work. I read that you have to wait for it, but it was on for about 3-4 hours installing a Hotfix and the bar did not even begin to get full.

Any help would be appreciated as I lost much of my time these past few days with formatting and trying to make my laptop as it was before.

Answer:Windows Update Fail - code 80073712

Try disabling you anti-virus and run the SUR tool again

9 more replies
Relevance 84.46%

Hello,

For few week, i can't update my windows 7, each try : crash error code 800B0100, 80073712, 8024200D.
At each shut down i have 2 very fast update. It's weird

I did try :
- install System Update Readiness Tool
- Sfcscann: 100% verification Windows Resource Protection did not find any integrity violations.

always the same problems.

Can you help me ?

Thank you

ps: my cbs.zip are too big for upload system:
https://mega.co.nz/#!XI0gCIZL!Hhv6w7..._kFg5e5zredW7Y

Answer:Win7 home 64bits, Update crash error code 800B0100, 80073712, 8024200D

You have a fair amount of corruption present...
From your CheckSUR log...

Code:
Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18512_none_171767cdb1283af4.manifest
winsxs\manifests\wow64_microsoft-windows-gdi32_31bf3856ad364e35_6.1.7601.22783_none_c23631e8ada93879.manifest
winsxs\manifests\wow64_microsoft-windows-gdi32_31bf3856ad364e35_6.1.7601.18577_none_c1bb644b947fe4f3.manifest
winsxs\manifests\amd64_microsoft-windows-qedit_31bf3856ad364e35_6.1.7601.22716_none_b94d6a997722cb48.manifest
winsxs\manifests\wow64_microsoft-windows-qedit_31bf3856ad364e35_6.1.7601.22716_none_c3a214ebab838d43.manifest
winsxs\manifests\amd64_microsoft-windows-ehome-ehskb_31bf3856ad364e35_6.1.7601.18512_none_a8a66f946bf20376.manifest
winsxs\manifests\amd64_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.22722_none_7b4fe7ac48d9ed38.manifest
winsxs\manifests\wow64_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.22722_none_85a491fe7d3aaf33.manifest
winsxs\manifests\amd64_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.22722_none_7031d29ea7497734.manifest
winsxs\manifests\wow64_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.22722_none_7a867cf0dbaa392f.manifest
winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22722_none_21eae0e4feaeb5d1.manifest
winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22722_none_17963692ca4d... Read more

9 more replies
Relevance 83.64%

Hi all, after a lengthy fix following this
http://answers.microsoft.com/en-us/w...2-d9d1d6eb6b87

I finally get the updated most of the patches. With only 13 left. After some rearch here I believe I might have to replace some of the files but I do not have a Win7 installation CD. Is there a way for me to fix this? Thank you. CheckSUR log as attached below

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-08-18 12:18

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_109_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_113_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_114_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_115_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_116_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB2977292~31bf3856ad36... Read more

More replies
Relevance 83.64%

Hi,

I am getting unknown error code 80073712 for the last four windows updates and they will not install. One of them is IE10 which fails with error code 9C59. I tried install on clean boot, and ran chkdsk but no success. I am attaching screenshots and zip of log files as suggested for this problem. Any help would be greatly appreciated.
sfc /scannow did not find any integrity violations.

Thanks.

--Sanjay

Answer:Windows Update Errors 80073712 and Code 9C59

Error 80073712 occurs when the Windows component store is corrupt. The component store holds the files and information that's used to install updates. The System Update Readiness Tool checks and repairs corrupt files and registry data. Read the "More information" section of the Description of the System Update Readiness Tool article on the Microsoft Support website for details.
Error codes this applies to: WindowsUpdate_80073712

Follow instructions to troubleshoot the problem Troubleshooting a failed installation of Internet Explorer 10

3 more replies
Relevance 83.64%

Hello all. I'm running Windows 7 Pro x32 and I'm having problems getting Service Pack 1 (and various other fixes) to install via Windows update. Every time I try it gets about 50% through the progress bar and then fails because of Code 80073712. I've tried a bunch of different Microsoft Fix-Its with no luck.About three weeks ago I got infected with some malware and a rootkit. I've been getting help cleaning out the infection from ST over in the virus help forum. My computer is working more or less normally now, except for the fact that Windows Update refuses to install updates. ST tried a bunch of things to fix this (here's a link to that thread if you're interested in seeing what's been tried so far: Here), but still hasn't been able to get it to work properly. ST suggested that I post a a new thread here and see if anyone else had any ideas on what else to try.So that's pretty much it. Thank in advance for any advice you might be able to give.

Answer:Problems with SP1 install via Windows Update, Always getting Code 80073712

Unavailable repair files:winsxs\manifests\x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_8.0.7600.16490_none_cf63e5beaf2c13a6.manifestwinsxs\manifests\x86_microsoft-windows-ie-adminkitbranding_31bf3856ad364e35_8.0.7600.16501_none_8f338bd82f957605.manifestwinsxs\manifests\x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_8.0.7600.16490_none_16cebcecb3242c18.manifestwinsxs\manifests\x86_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7600.20600_none_800e287f9f55d314.manifestwinsxs\manifests\x86_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7600.16490_none_7f233a828681319c.manifestwinsxs\manifests\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_8.0.7600.20600_none_2eaece7c136044e7.manifestwinsxs\manifests\x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_8.0.7600.20600_none_d04ed3bbc800b51e.manifestwinsxs\manifests\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_8.0.7600.16490_none_1c69c1607a353a39.manifestwinsxs\manifests\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_8.0.7600.20600_none_ab9aa03f3bc76630.manifestwinsxs\manifests\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_8.0.7600.16490_none_2dc3e07efa8ba36f.manifestwinsxs\manifests\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_8.0.7600.16490_none_aaafb24222f2c4b8.manifestwinsxs\manifests\x86_microsoft-windows-i..tocolimplementation_31bf3856ad... Read more

15 more replies
Relevance 82.82%

Hey guys, this is the first time I have reached out to try and fix this problem. I haven't been able to do updates for a couple years and I have been working on this off and on.
I am reluctant to post this, since it may be the cause of the problems.... however... I think my problem stems from messing around with the drivers when I original purchased the computer. It could have also occurred when I upgraded to Windows 7 Professional... Everything seemed to work fine like updates for about a year or so. Didn't notice the updates not working until about a 2 years ago when I realized my laptop was having issues playing FFXI and I found that my graphics card was not using any resources, as well as other things seem to not working. Such as sfc /scannow, when I run it I get an error after about 10-15 minutes saying "Windows Resource Protection could not perform the requested operation.", and when I run DXDiag I get very little information on my computer with a lot of N/A's, though the amount of RAM is correct as is the video memory (I think) despite not showing the correct graphics processor.

I went to school for this kind of stuff and have just fooled myself all these years, acting like I actually know stuff. I mean I may have been able to figure it out back then. But not a chance now.

I can't even remember any of the steps I followed from other peoples solutions and posts over the past... So if the previous stuff isn't actually needed for your information... I apolo... Read more

Answer:Unable to perform/check for Windows Update. Code 80073712

Welcome to our forum ScottMacFreedom.

I'm not the one to help with your update problem logs but here are a couple of tutorial that will help you find out what is what in your computer.

Proper system specs also helps other help you.






Quote:
Computer type Laptop
System Manufacturer/Model Number Dell
OS Windows 7 Professional 64-bit
CPU No clue? i7
Memory 8GB
Graphics Card Nvidia? 530? 630? 635? EX or something...

Hard Drives 1TB... Really the answer to all these questions is probably whatever a Dell Inspiron 17r has... But then again I have looked before at the specs for the 17r and it didn't all look correct. I got it in 2011 and it was relatively cheap.
Internet Speed 50 Mbps
Antivirus MSE
Browser IE


By Brink:

System Info - See Your System Specs

By Kari:

Speccy - Publish Snapshot of your System Specs

1 more replies
Relevance 82.82%

A couple of weeks ago I got error messages from Security Essentials when restarting a PC (Win7/32, SP1). I could not uninstall the program using the Control Panel, so I used the FixIt-utility from Microsoft.
This made things worse.
I am not able to run Windows Update anymore (error code: 80073712 ? Windows could not search for new updates).
There are no system restore dates going back before I started having the problems two weeks ago.
When running sfc /scannow (as admin) I get the following error message:
Windows Resource Protection could not perform the requested operation.
Tried the same function using the Win 7 (SP1) install disk. Get the following error:
There is a system repair pending which requires reboot to complete.
Restarted several times with the same results.
Since SFC was not working I tried to do a repair install. During the compatibility check I got this message:
Windows needs to be restarted so necessary changes to system files can be made before continuing.
I have tried several reboots and also checked for a pending.xml file. Nothing.
Any suggestions/ideas? It is a standard PC I use for Office apps.

Answer:Update error 80073712, SFC not working, cannot update Win7

Hello asiaviking and welcome to the forums

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

dism /image:C:\ /cleanup-image /revertpendingactions
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.
Can you also post the requested data please?

Windows Update Posting Instructions

Tom

6 more replies
Relevance 81.18%

G'day guys. As the title says I've been getting an 80073712 error while trying to install some updates.

Updates and errors:
Important:
Update for Windows 7 for x64-based Systems (KB3068708). Published 9/06/2015

Optional:
Update for Windows 7 for x64-based Systems (KB2574819). Published 10/09/2013
Update for Windows 7 for x64-based Systems (KB2592687). Published 10/09/2013
Update for Windows 7 for x64-based Systems (KB2830477). Published 11/02/2014

Logs:
Attached as well as the C:\Windows\windowsudpate.log file

Additional info:

These files have been turning up in my external hard drive while I try to do the updates. At first I didn't know what they were but after some searching it turned out that they were just where the downloaded updates were stored. May or may not be relevant. Tried doing an update with the hard drive unplugged through the System and Security/Windows Update interface and it still failed.

I also tried to download and install the KB3068708 important update manually from the microsoft website but when I tried to install it it said something along the lines of "Update not applicable to your computer".

Answer:Error Code 80073712 while trying to install windows updates

CheckSUR shows this...

Code:
Summary:
Seconds executed: 1497
Found 6 errors
CSI Manifest Missing Total count: 3
CSI Payload File Missing Total count: 2
CBS MUM Missing Total count: 1
Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.18779_none_80005f6b6c0e9b4a.manifest
winsxs\manifests\amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.18779_none_da9d0130795687a1.manifest
winsxs\manifests\amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22983_none_db15ce399281a879.manifest
servicing\packages\Package_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
First priority is the listed files - we'll worry about the others later.

I'll post a fix protocol when I can clear the backlog. !

5 more replies
Relevance 81.18%

Dear all

I've just rebuilt a machine using an SSD drive and did a clean install of Windows 7 Ultimate x64.
Four updates are continually failing, and the update failures seem to cause windows to hang.
The KBs and error codes are:

kb2979570 - 80073712
kb2991963 - 80073712
kb3001554 - 80073712
kb3014406 - 80073712

sfc /scannow found no errors.

Here is the CBS log folder. Note that I've deleted all but the most recent cab as the compressed folder was over 45MB otherwise.

Thank you very much in advance for any help you can give.

Answer:Windows Update failures code 80073712 Windows 7 Ultimate x64 new build

CheckSUR show the following errors - I'll post a fix protocol later.

Code:
Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.18611_none_56267efd321d772a.manifest
winsxs\manifests\amd64_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.18611_none_b2451a80ea7ae860.manifest
winsxs\manifests\msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.22794_en-us_ba28e63924b5c141.manifest
winsxs\manifests\amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.22794_none_fe39bfb4165583e2.manifest
winsxs\manifests\x86_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.22794_none_45e6f68b2ad1ace8.manifest
winsxs\manifests\amd64_microsoft-windows-d..s-ime-japanese-core_31bf3856ad364e35_6.1.7601.22764_none_cde4db2fbd8dac97.manifest
winsxs\manifests\amd64_microsoft-windows-d..s-ime-japanese-core_31bf3856ad364e35_6.1.7601.18556_none_cd680cfea4662663.manifest
winsxs\manifests\amd64_microsoft-windows-d..andlinepropertytool_31bf3856ad364e35_6.1.7601.18556_none_6939fe739798a6f2.manifest
winsxs\manifests\x86_microsoft-windows-d..andlinepropertytool_31bf3856ad364e35_6.1.7601.18556_none_0d1b62efdf3b35bc.manifest
winsxs\manifests\amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.18586_none_771abc1253f3a275.manifest
winsxs\manifests\amd64_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.1.7601.22865_none_48b848380bfa8bbd.manifest
winsxs\manifests\amd64_microsoft-windows-d..japanese-propertyui_31bf3856ad364e35_... Read more

9 more replies
Relevance 80.36%

Hi All

since a few days, my PC won't install 4 windows updates:
KB2993651
KB2962409
KB2975719
KB2990967

I investigated a bit on my side, and the last sucessful update was in june this year, i have the error code 0x80073712 since the 25/09/2014 in the events journal
When I found out about the issue yesterday, i tried:
1. WindowsUpdateDiagnostic.diagcab which fixes issues, but then windows update still raises the same error code
2. after reading thread from Chuckylena i also tried the command "DISM.exe /Online /Cleanup-image /RestoreHealth" but the error below is raised (my system is in french)

Code:
C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth
Outil Gestion et maintenance des images de d?ploiement
Version : 6.3.9600.17031
Version de l'image : 6.3.9600.17031
[==========================100.0%==========================]
Erreur : 14098
Le magasin de composants a ?t? endommag?.
Le fichier journal DISM se trouve ? l'emplacement C:\Windows\Logs\DISM\dism.log


I'm attaching the dism log :
https://www.dropbox.com/s/1nnmjn5aa8tevl3/dism.log?dl=0

If someone could kindly have a look I'd appreciate it

Answer:Unable to install 4 windows updates error code 80073712

Did you run this first

Use the System File Checker tool to repair damaged Windows files. To do this, follow these steps:
Open an elevated command prompt.Run the "sfc /scannow" command.Try to install update again.

8 more replies
Relevance 80.36%

Hello!

I keep getting this error update, and I have tried every suggestion I could find on the Microsoft site.

I ran the system Update Readiness Tool, and CheckSUR.log reports the following information






Quote:
Unavailable repair files:
winsxs\manifests\msil_system.xml.resources_b77a5c561934e089_6.1.7601.18529_en-us_4ba39f6adcb8ffa6.manifest
winsxs\manifests\amd64_netfx-system.xml_b03f5f7f11d50a3a_6.1.7601.18529_none_61525d543c29f632.manifest
winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7601.18529_en-us_6685ac8c75cac403.manifest
winsxs\manifests\msil_system.data.sqlxml_b77a5c561934e089_6.1.7601.18529_none_05d526a261a2bd9d.manif est
winsxs\manifests\amd64_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7601.22740_none_89d49b0dbca4315e.manifest
winsxs\manifests\msil_system.xml_b77a5c561934e089_6.1.7601.22740_none_3f3239201f9a7e81.manifest
winsxs\manifests\amd64_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7601.18529_none_a09f7455a2ff8502.manifest
winsxs\manifests\amd64_netfx-system.data.sqlxml_b03f5f7f11d50a3a_6.1.7601.22740_none_fd50d2123d55f0a6.manifest
winsxs\manifests\amd64_netfx-system.data.sqlxml_b03f5f7f11d50a3a_6.1.7601.18529_none_141bab5a23b1444a.manifest
winsxs\manifests\amd64_netfx-system.xml_b03f5f7f11d50a3a_6.1.7601.22740_none_4a87840c55cea28e.manifest
winsxs\manifests\msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.22740_en-us_f0063b6d4da03da4.manifest
winsxs\manifests\msil_mscorlib... Read more

Answer:Persistant Installation Error Code 80073712 for KB2972211 (Windows 7)

i did a google-search for "error code 80073712", which you posted, and came up with this:

Windows Update error 0x80073712

the webpage says to resolve the problem by running "system file checker".. here are the instructions:

Open an elevated command prompt.
Run the "sfc /scannow" command.
Try to install update again.

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I tried to update and install KB3074543; however, every time I tried to install the error code keeps pops out.

I tried several methods like SURT, SFC scan, clean up the cache, Microsoft fix it, Windows Update fix, manually install the update, but none of them works

Here is my Log files folder, please take a look.

Microsoft services

Thank you

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Recently my laptop has had an issue with Windows Update. I'm getting the error code 80073712. I've run the Windows Update Troubleshooter but it cannot fix the issue. I've run the system update readiness tool, and it installs "Hotfix for Windows (KB947821), but it hasn't helped my issue. I've tried sfc /scannow, but I get the message "Windows Resource Protection could not perform the requested operation"

Previously, I had tried to run a couple tools I found somewhere called "Reset_Windows_Update_History" and "Reset_Windows_Update_Full" but they didn't seem to help either. I cannot remember where these came from.

I've attached my CBS logs and screenshots of the error in Windows Update, and the dialog box that comes up after I run the Windows Update Troubleshooter.

Thanks in advance,
Mike

Answer:Windows Update Error 80073712

Did they come from this site maybe? Otherwise look here: Windows Update - Reset

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Hi, I am running Windows 7 Ultimate x64 and I am getting error 80073712 when running Windows Update.


I've tried SURT and SFC scan without success.
Here is my CBS file: Attachment 361062

Any help is appreciated.
Thanks!

Answer:Windows 7 Update error 80073712

Here's the important bits from the CheckSUR.log file...

Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_sr-..-cs_def48d6b183741e5
(f) CSI Payload File Missing 0x00000000 fileinfo.sys amd64_microsoft-windows-fileinfominifilter_31bf3856ad364e35_6.1.7600.16385_none_32a9eccc4afed9ba
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_sk-sk_4058ef209e44cbba
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_sl-si_3f6b10d89edede9d
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_ru-ru_a13dea73a92ad990
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_nb-no_12e978dfe001d01b
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_nl-nl_1128c41de12dd9f0
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_lv-lv_ceef922ff982b0ec
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_lt-lt_ce2223ab... Read more

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Hello all

I was just about to apply an update (KB2993651) 1.8mb. Dated on the 27th of Aug.

Only to receive this message with the following error code 80073712.

I did try the sfc /scannow

Verifcation 100% complete.
Windows Resource did not find any intergrity violation.

But still I am unable to update

What would my next move be?

Thank you.

Answer:80073712 Windows Error Update

Hello Swizz,

You have most of this covered but could you post everything thats missing from the instructions here:
Windows Update Posting Instructions

Mainly, running SURT (step 1 in above link)

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My Win 7 PC kept re-installing the same updates over and over. When I looked at the update history, it looked like several updates failed, and then a few days later the five new updates (they came after the ones that failed) started reinstalling themselves over and over. I tried several troubleshooting steps found on various message boards (including all steps at the following: Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2) , and now I can't even see my update history any more.

When I go to Windows update, it still gives error 80073712.

Ran SURT - prompted me to install Hotfix KB 947821, which I did.

sfc /scannow -- Windows Resource Protection could not perform the requested operation

Can't get sfc to run in safe mode either.

I tried repair install of W7SP1 from disk, but it gets to the step where it tries to download updates and then fails saying it needs to download updates and cannot.

Can anyone help me?

Answer:Windows cannot update - Error 80073712

First time I've ever seen that error in a CheckSUR log!...

Code:
Checking Component Store
(f) CSI Missing Root Key 0x00000002 HKLM\Components\CanonicalData\Deployments
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

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Hi All,

I am new to this forum and facing issues with windows updates. I have windows 7 ultimate 32 bit and the windows update are failing with error 80073712.

As per the steps defined in the forum, below are my details:
1. System Update Readiness Tool (SURT): I ran "Windows6.1-KB947821-v32-x86.msu" . looks like it ran successfully. gave no errors. Attaching the logs for your review.

2. SFC Scan: ran SFC as an admin and its failing with "Windows Resource Protection could not perform the requested operation."

3. Windows Update Error Codes: screenshot attached.

4. Log collection: All logs attached.

Plz let me know if you need additional information. Thanks for looking.

Answer:Windows Update error 80073712

From your CheckSUR log...

Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
This probably indicates a major corruption of the COMPONENTS registry hive.
Have you attempted a System Restore back a few days??


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

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Hi, my lap top won't check for windows updates - I get unknown error message 80073712. Can anyone help please? Thanks.

Answer:Windows Update Error 80073712

Hi and welcome to TSF please read through here http://forums.techarena.in/windows-update/758930.htm

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1. System Update Readiness Tool (SURT)
Installation Complete I attached the CBS folder
2. SFC Scan
C:\Windows\system32>SFC /scannow
Beginning system scan. This process will take some time.
Windows Resource Protection could not perform the requested operation.

3. Windows Update Error Codes
Error(s) found:
Code 80073712 Windows Update encountered an unknown error.

Tried Microsoft Fix it and Windows Update Readiness tool.
This is my CheckSUR.log any help would be greatly appreciated.

Answer:Windows Update Error:80073712

Please provide all the information requested in the
Windows Update Posting Instructions

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For the past few days Windows update has continued to fail.
I feel like Ive tried everything to resolve this and from what I can gather my only option is to reinstall Windows. But then I spotted this
Windows Update Error 80073712
and thought maybe there was hope.....

I removed YAC, ran Avast and Malwarebytes. Removed a few things along the way.
I have run the SURT and sfc scan a number of times.
I found some corrupt files - tcpmon.ini, utc.app.json, telemetry.ASM-WindowsDefault.json
I replaced tcpmon.ini with a clean version from another computer and gather from other forums that the other two can be ignored for now.

And last night I reset Windows Update components (https://support.microsoft.com/en-us/kb/971058) which looked like it had worked but sadly not.

I've gone round a few circles.....any help would be greatly appreciated

I have attached a compressed CBS.log - the CBS folder seems too large to attach

Cheers
Johnson

Answer:Windows Update error 80073712

Any one got anything on this one? I see quite a few others with the same error number but not sure if it's the same cause.

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its always doing this.....i have a toshiba laptop with windows vista home premium and....i want to upgrade to vista sp2 but the error: 80073712 keeps coming...and im stuck on sp1, which makes some programs crash...please help
 

Answer:windows update error 80073712

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Hello, friends !
I've recently had a problem when I tried to update Windows 7 Professional SP1 32bit on my office computer - no name which is licenced by the way. I have it 2 years already but i've never had such a problem till a month ago. When I tried to update it, I've got a note that I have to install an update to Windows update so I can carry on. I agreed & after I clicked -install- it gave me an error code 80073712.
I've tried with sfc /scannow and I've got the CBS log in the attachment and Microsoft Fixit & Windows Update system readiness tool didn't do anything ! Please, help.

Answer:Windows update error 80073712

CheckSUR shows the following problems...

Code:
Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.256_en-us_9852e82be747a35b.manifest
winsxs\manifests\x86_microsoft-windows-w..date-adm.deployment_31bf3856ad364e35_7.6.7600.256_none_cfe0878a82b8f8cb.manifest
... as well as a number of missing payload files.

SFC shows the following problems...

Code:
Line 2249: 2014-10-04 17:05:22, Info CSI 00000248 [SR] Beginning Verify and Repair transaction
Line 2250: 2014-10-04 17:05:22, Info CSI 00000249 [SR] Cannot repair member file [l:24{12}]"lsi_sas2.inf" of lsi_sas2.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
Line 2251: 2014-10-04 17:05:22, Info CSI 0000024a [SR] Cannot repair member file [l:24{12}]"lsi_sas2.sys" of lsi_sas2.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
Line 2252: 2014-10-04 17:05:22, Info CSI 0000024b [SR] Cannot repair member file [l:32{16}]"lsi_scsi.inf_... Read more

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I was searching an update when immediately goes to a red X. Readiness tool don't work. Bottom 2 get green. None of the Microsoft forums give a specific solution. SFC scanner won't work, Windows Resource Protection can't perform.

Answer:Windows 7 Update Error 80073712

G'day wolfsxs997, and to BC.
 
The update you were searching.....was it KB2919355   ??

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Hello,

I am having trouble with Windows Update on my computer. One update refuses to be installed. Error code is 80073712 (ERROR_SXS_COMPONENT_STORE_CORRUPT).

I've downloaded and executed checkSUR tool and the generated log file is attached. Looks like I have a corrupted manifest file. Anyone knows how to fix it?

Thank you,

Jo?o Pedro

Answer:Windows update error 80073712

Code:
Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22705_none_607b179c68f2dba6.manifest
I'll post a fix later for you.

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Windows 7 Ultimate 64 SP1
I?m getting Windows Update error 80073712
I ran the System Update Readiness Tool?did not fix the problem
I ran the Windows Update Diagnostic?did not fix the problem
I ran the Microsoft MrFixIt?It says it found the problem and fixed it but when I check I still have the problem whether I reboot or not.
I ran sfc /scannow?I get Windows Resource Protection could not perform the requested operation (yes, I ran as administrator)
I ran System Restore going back as far as I could...did not fix the problem
I tried using my Windows 7 install DVD but after checking compatibility it tells me: Your current version of Windows is more recent than the version you are trying to upgrade to. Windows cannot complete the upgrade.
I tried to deinstall the Windows 7 Service Pack 1 but because of this windows update error it says I?ve never ran Windows Update so it does not show the Windows 7 Service Pack 1 to deinstall.

What do I do now?

Answer:Windows Update error 80073712

an interesting error in the CheckSUR report...

Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002

According to the CBS log, you've had this problem for some time...

Code:
2013-06-05 08:11:37, Error CSI [email protected]/6/5:14:11:37.378 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-06-05 08:11:39, Info CBS NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

2013-07-01 15:09:08, Error CBS Failed to get offline CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-18 09:30:03, Error CSI [email protected]/8/18:15:30:03.524 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-08-18 09:30:03, Info CBS Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-18 09:30:03, Error CBS Failed to initialize store parameters with boot drive: and windows directory: [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-18 09:31:29, Info CSI 0000000a No store version format f... Read more

9 more replies
Relevance 77.08%

Hello,

I'm hoping this awesome community might help me fix some Windows Update Errors that have been plaguing me for several months. There are 5 updates which will never install, Error Code is 80073712. I've run the Update Readiness tool and sfc to no avail. My restart button has the little "Updates" icon overlay, though restarting never resolves anything and it always comes back afterwards.

Log files are included, although for now I have not included some .cab files which blew up the zip file out of proportions.

Thanks in advance and here's hoping!

Answer:Windows Update Error 80073712

I've gone ahead and ran SFCfix as well, logs attached.

9 more replies
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Hi , I have Windows update Error 80073712 ( i try to install KB2790113 and KB2726535 )

I try Microsoft Fix it , I try Windows Update Reset Component ( batch and manually ) .

I search for the Pendingfile.xml (some thread i read) but i dont find it ( I show hidden files )

When i try the SFC /Scannow I got a message they have some files cannot be repair .

Here the CheckSUR log

I cannot paste the log here they are too long so here the pastebin

CBS LOG - Pastebin.com

I dont know how to repair this files or replace , i hope someone will can help me
I scan for virus and spyware and get off all nasty thing found (toolbar )

I Have a Windows 7 Home Premimum 64 bit , SSD for primary HardDrive , I7 2630QM

Thanks in advance and sorry for my english

Answer:Windows update Error 80073712

Hi - and welcome

That's a lot of problems!
I make it 53 for a first fix - and almost certainly more to come later.

This will take some time - and may not work at the end because of other factors which the CheckSUR tool doesn't cover.

Back in about an hour, if I'm lucky - tomorrow, if not.

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Cannot run Windoze Update successfully on WIN 7 on an M58 Thenk Centre.  Error code 80073712 "Error 80073712 occurs when the Windowscomponent store is corrupt. The component store holds the files and informationthat's used to install updates. The System Update Readiness Tool checks andrepairs corrupt files and registry data. " I have downloaded and run the System Update readiness Tool.  No Joy.  I do not have a WIN 7 DVD. Any  suggestions?  

Answer:Windows Update error 80073712 on M58 WIN 7

I ran  "Checking System Update Readiness." Results as follows:Binary Version 6.1.7601.21645Package Version 13.02011-10-10 01:54Checking Windows Servicing PackagesChecking Package Manifests and CatalogsChecking Package WatchlistChecking Component WatchlistChecking PackagesChecking Component Store(f) CSI Manifest Missing 0x00000002 msil_system.security_b03f5f7f11d50a3a_6.1.7600.20659_none_59bd59fca437b8e4.manifest msil_system.security_b03f5f7f11d50a3a_6.1.7600.20659_none_59bd59fca437b8e4 (f) CSI Manifest Missing 0x00000002 msil_system.security_b03f5f7f11d50a3a_6.1.7600.16543_none_708a89228a90a5c1.manifest msil_system.security_b03f5f7f11d50a3a_6.1.7600.16543_none_708a89228a90a5c1 (f) CSI Payload File Missing 0x00000000 oleaut32.dll wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.20685_none_23d3671e62a995e2 (f) CSI Payload File Missing 0x00000000 oleaut32.dll amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.20685_none_197ebccc2e48d3e7 (f) CSI Payload File Missing 0x00000000 iecompat.dll amd64_microsoft-windows-ie-iecompat_31bf3856ad364e35_8.0.7600.16690_none_178ef5a8c1a9b7b0 Summary:Seconds executed: 398 Found 5 errors  CSI Manifest Missing Total count: 2  CSI Payload File Missing Total count: 3Unavailable repair files: winsxs\manifests\msil_system.security_b03f5f7f11d50a3a_6.1.7600.20659_none_5... Read more

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Hello all,

I am new to the forums so just want to say a quick hello and please excuse my lack of prior involvement.

I have been having this 80073712 update error when trying to update windows. Two files in particular are failing to install: KB2446710 and KB2478662 which I assume are playing a part. I have tried to install these from Microsoft's website without any success.

I have attached the CBS file.

I would be extremely grateful if anybody could kindly provide me with some much needed assistance, it would be extremely appreciated.

Answer:Windows Update Error: 80073712

CheckSUR appears to have crashed - without reporting what crashed it...

This appears to be the root problem...

Code:
2015-02-27 18:11:28, Info CSI 0000000a Component store has dirty flag; cannot create transactions against it at this time.
2015-02-27 18:11:28, Error CSI [email protected]/2/27:18:11:28.557 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_transact.cpp(3070): Store corruption detected in function CCSDirect::CreateTransaction expression: 0
RegistryCorruption on resource [40]"\Registry\Machine\COMPONENTS\\StoreDirty"[gle=0x80004005]
2015-02-27 18:11:29, Error CSI 0000000c (F) HRESULT_FROM_WIN32(14098) #234# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x80073712]
2015-02-27 18:11:29, Error CSI 0000000d (F) HRESULT_FROM_WIN32(14098) #232# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80073712]
2015-02-27 18:11:29, Error CSI 0000000e (F) HRESULT_FROM_WIN32(14098) #231# 1768616 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
[gle=0x80073712]
2015-02-27 18:11:29, Info CBS Scavenge: Failed to commit scavenging of CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-27 18:11:29, Info CSI [email protected]/2/27:18:11:29.939 ... Read more

5 more replies
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Hi,
i'm getting error 80073712 in windows update.
ran sfc /scannow with no problem found
ran CheckSUR and the log shows some problems with 18 manifests
can you please help me with this?

thanks

Answer:Windows Update Error 80073712

Here's the errors from the CheckSUR log...

Code:
Summary:
Seconds executed: 1269
Found 18 errors
CSI Manifest All Zeros Total count: 18

Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_en-us_2b6abab786297fc7.manifest
winsxs\manifests\amd64_microsoft-windows-w..pdate-adm.resources_31bf3856ad364e35_7.6.7600.320_es-es_84ed48236adf37d2.manifest
winsxs\manifests\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.320_en-us_3cc2c1c213d77748.manifest
winsxs\manifests\amd64_microsoft-windows-w..pdate-adm.resources_31bf3856ad364e35_7.6.7600.320_el-gr_84c742d96aefa2f6.manifest
winsxs\manifests\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7600.320_none_d5f64d30518fd000.manifest
winsxs\manifests\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.320_he-il_23653c46ed3f803d.manifest
winsxs\manifests\amd64_microsoft-windows-windowsupdate-adm_31bf3856ad364e35_7.6.7600.320_none_92880415bab4fe68.manifest
winsxs\manifests\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_pt-pt_2de8c0a7f24ced42.manifest
winsxs\manifests\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_he-il_120d353c5f9188bc.manifest
winsxs\manifests\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.320_es-es_3c8e1ea613fe68ed.manifest
winsxs\manifests\amd64_microsoft-windows-w..ient... Read more

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Hi,

When I try to manually run Windows Update I get the following error: Windows Could not search for new updates (Screenshot attached).

I have Update set to run each night, the same three updates run, two install and one fails. (screenshot attached)

I have downloaded and run the SURT for my system.

I have tried to run sfc / scannow but get the following error: Windows Resource Protection could not perform the requested operation.

I have attached the log files.

I've previously tried the Microsoft Fixit Tool (no success) and have tried to Repair Windows from the disk (aborts while trying to download the latest updates)

Any information would be greatly appreciated.

Answer:Windows Update error 80073712

I don't recall ever seeing this error in the CheckSUR log

(f) CSI Unable to Query Store Version 0x00000002

but it relates to this error in the CBS log
NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
and
Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)

It's highly likely that the only solution is going to be a repair install - and possibly even a clean install.

This problem has been present since at least November - so a System Restore is not a good idea.

Back up your data to external storage, and then attempt a repair install.

Repair Install

1 more replies
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Windows update is getting error 80073712 when trying to search for updates.

I followed the instructions and here is the result of the CBS directory.

Answer:Windows Update error 80073712

CheckSUR shows these problems...

Code:
Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.256_none_5fe7b2baacf3da43.manifest
winsxs\manifests\amd64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.256_none_bc064e3e65514b79.manifest
I'll post a fix protocol a little later.

5 more replies
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Windows updates have been failing for months now. Error code 80073712 is the most common error code and the one I got when I tried updating today. Sometimes there have been other error codes as well but yesterday I tried running every fixit type program I could find reference to in the Microsoft Windows 7 suite and perhaps they have helped a bit. sfs/scannow ran with no errors. I attach a CBS zip file although I created it just before running the dates again so I hope it is ok. I see this error had come up a lot in the past and has been solved with help but couldn't see recent posts on it.

Well it seems the CBS.zip file is not attached because when I try to attach it I get a message saying there is a security token missing and to contact the (forum I assume) administrator. I have done so and await a reply from him.

Any help greatly appreciated.

Answer:Windows Update error 80073712

Security token missing? That's a new one on me!
Try uploading the files to a fileshare site (OneDrive or DropBox preferably) - then post a link to them in your reply.

9 more replies
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I know this is a PC forum, but I am at a loss other than calling Microsoft for this update problem that has been ongoing for almost a year now, so I'm hoping you can help. This 2008 R2 SP1 server fails to install any updates anymore. It used to be hit or miss, some would install and others wouldn't, but then it started failing on pretty much all updates, including just trying to update the Windows update components. The error code is 80073712. I want to send you the WindowsUpdate.log file along with the results of the checksur utility when I last ran it in May, but I'm currently getting an error when trying to upload the attachment to this ticket - 500 - Internal server error. Please let me know if there is another way to get the logs to you.

Just so you know, I haven't ran the checksur since May, but there isn't a newer version available, and it came back with the same results as the previous tool always did. Just 2 things that it finds, but never fixes. I thought maybe I could find them in the registry of another machine and copy them over, but that didn't work, the values were the same in the registry of both machines. I have also ran the sfc scan in the past and it doesn't find any problems. Below is the text of the checksur log in case I can't get the attachments to you today:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-05-19 12:50
Checking Windows Servicing Packages
Checking Package Mani... Read more

Answer:Windows Update Error 80073712

I just noticed the file size limit for a zip is 8MB. My CBS.zip was 13MB. There were 5 cbspersist_.cab files all with dates in August. I will moved a couple out to get my filesize down. Let me know if you need the other cab files and I will upload them separately.

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I get the following message when I try to run windows Update:

"Install new Windows Update software"

When I hit install now, i get error 80073712

Upon running Windows Update readiness tool checksur.log shows 6 unfixed errors...

I have tried resetting the WU system, to no avail.. (reset_windows_update_full.bat)
SystemRestore is not really an option, this problem is an issue since a while...

sfc /scannow returns

Cannot repair member file [l:24{12}]"sdengin2.dll" of Microsoft-Windows-SafeDocs-Main, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

How can I fix this w/o a reinstall?

Kind regards,

Maurice
---------------------------------
System Info:

Windows 7 Professional (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 10/27/2011 10:55:53 AM

Board: Gigabyte Technology Co., Ltd. Z68X-UD3H-B3
Bus Clock: 100 megahertz
BIOS: Award Software International, Inc. F12 03/20/2012

3.30 gigahertz Intel Core i5-2500K

16368 Megabytes Usable Installed Memory

NVIDIA GeForce 9500 GT [Display adapter]

c: (NTFS on drive 0) 578.22 GB 433.69 GB free


Dual boot with Linux Mint

Answer:Windows Update error 80073712 - how to fix...

Tried this:

Go to Administrative Tools/Services, and stop the Windows Update service. Then go to the folder c:/Windows/SoftwareDistribution and delete all of the files and folders. Then go back to Services and restart the Windows Update service which will recreate all of those folders again. Then manually run the Update Service and everything should work.

No difference...

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I get this error when trying to install SP1 update for Win 7 HP x64.

Answer:Windows Update Error 80073712

The CheckSUR log shows the following summary...

Code:
Summary:
Seconds executed: 640
Found 166 errors
Fixed 160 errors
CSI Manifest Missing Total count: 4
Fixed: CSI Manifest Missing. Total count: 4
CSI Manifest and S256H Do Not Match Total count: 1
CSI Missing Component Key Total count: 6
Fixed: CSI Missing Component Key. Total count: 6
CSI Missing Pinned Component Key Total count: 6
Fixed: CSI Missing Pinned Component Key. Total count: 6
CSI Missing Deployment Key Total count: 2
CSI Missing Identity Total count: 23
Fixed: CSI Missing Identity. Total count: 23
CSI Corrupt Identity Total count: 4
Fixed: CSI Corrupt Identity. Total count: 4
CSI Missing C Mark Total count: 31
Fixed: CSI Missing C Mark. Total count: 31
CSI C Mark Deployment Missing Total count: 2
CSI Located Replacement: Invalid (S256H) Total count: 13
CSI F Mark Value Wrong Total count: 1
Fixed: CSI F Mark Value Wrong. Total count: 1
CSI F Mark Missing Total count: 91
Fixed: CSI F Mark Missing. Total count: 91
CBS Registry Error Total count: 1
Unavailable repair files:
winsxs\manifests\amd64_system.data.oracleclient_b77a5c561934e089_6.1.7600.16385_none_800ff37184f818a9.manifest
There are a large variety of errors there - much more than we normally see. It makes me wonder what could have caused them all.
I suspect that the root cause is a problem with RAM.
You need to test your RAM with MemTest86+ - RAM - Test with Memtest86+ - run at least 3 full passes... Read more

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Hi!

Working on a client's computer and SP1 update gives error 80073712. After going through diagnostic steps, I have determined that

I am in need a specific .manifest file from the winsxs\manifests folder. This one:
x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.20658_none_6f09c362d04c8f64.manifest

I have run CheckSUR and the log says this is the file that it's having trouble with (CSI Zero Length) replacing. So I will place it in the CheckSUR temp folder, re-run CheckSUR and I should be good to go. I just need that specific file!

Can someone see if they have this file and share it with me? Thanks!

Answer:Windows Update SP1 error 80073712

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)


I will NOT answer request for specific files, on the simple basis that well over 50% are misguided.

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I have an Acer Aspire Ethos laptop running Windows 7 Ultimate x64. SP1 is installed according to system properties (came installed).

Windows update was working fine until maybe June or May of this year.

I have tried a number of hotfixes, several microsoft fixit (automatic normal and aggressive runs), the sfc /scannow in admin CMD mode, and also uninstalled the last ten or so updates. I have also deleted the contents of the /Downloaded Installation Files/ within C:/Windows but that also did not fix the error.

Have also tried disabling my antivirus but that did not change anything, windows update will not self-update at all.

Nothing seems to work. Please help.

Below see a typical update attempt from the log (repeats almost every other day more or less the same.






Quote:
2012-08-27 13:31:58:097 1088 162c AU ## START ## AU: Search for updates
2012-08-27 13:31:58:097 1088 162c AU #########
2012-08-27 13:31:58:103 1088 162c AU <<## SUBMITTED ## AU: Search for updates [CallId = {DC5A4D0A-1B62-43F8-ABF1-BED8250E87B9}]
2012-08-27 13:31:58:580 1088 13d0 Agent *************
2012-08-27 13:31:58:580 1088 13d0 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2012-08-27 13:31:58:580 1088 13d0 Agent *********
2012-08-27 13:31:58:580 1088 13d0 Agent * Online = Yes; Ignore download priority = No
2012-08-27 13:31:58:580 1088 13d0 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=... Read more

Answer:Windows Update Self-update Fail Error 80073712

agreed. I am facing a similar problem as you. Help

2 more replies
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Hi,

I am having some issues with my windows update. It will not update at all. I am also unable to update my internet explorer.

Any help is appreciated. Please see attached logs and below code

Thanks

Regards




Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-FYVQB
Windows Product Key Hash: BiGPTnEmebjLKyvsFO9OMYyy/gc=
Windows Product ID: 55041-008-1336017-86675
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {3AD4711B-834B-4D8B-A7D1-D1E6DF23B036}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA ... Read more

Answer:Windows Update Issue - Error 80073712 will not update

Hello habeeb786 and welcome to the forums

Could you follow the instructions here please:

Windows Update Posting Instructions

Tom

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No-one replied to this post and so the problem was never fixed.
(The updates continued to fail downloading or installing)
I upgraded to Windows 10 Home and thankfully didn't need to have the updates installed to upgrade.

Back in April this year I downloaded two important updates:

1) Security Update for Microsoft .NET Framework 4.5.1 and 4.5.2 on Windows 8.1 and Windows Server 2012 R2 x64-based Systems (KB3023222)

2) Security Update for Microsoft .NET Framework 4.5.1 and 4.5.2 on Windows 8.1 and Windows Server 2012 R2 x64-based Systems (KB3032663)

However during the installation I encountered Error Code: 80073712
I tryed the installation again without anything else open and still the same result
I tryed the installation again having restarted and still the same result
I tryed the installation again after running the DISM Tool and still the same result

Yesterday (17/7/15) I tryed to download another important update:

1) Security Update for Windows 8.1 for x64-based Systems (KB3004365)

However during the download I encountered Error Code: 800F081F
I tryed everything that I tryed previously and still the same result

I searched around and both of these error codes apparently mean that a file needed by Windows Update is either damaged or missing

I thought I might as-well start a thread about it on these forums as not being able to download/install security updates isn't a good thing

Please Reply!

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Relevance 76.67%

My client's Win 7 64 bit desktop PC will not run"Windows Update".... Can't say when this quit working.. possibly in the last 1-2 months... I now get the red "x" and error message "Windows update cannot currently check for updates, because the service is not running"... when I try to start it in "services", I get "system Error 5"....

Also, the downloading using E 11 doesn't work,,, get the message "xxxxx contained a virus and was deleted".... I have scanned the PC with combofix, Malwarebytes, Rougue Killer, and others, and nothing is found. Downloads work fine with Google Chrome..

Finally, I also see "windows defender" is now missing from this system.

Not sure if any of these are related, but need to get Windows Update working again

Any suggestions on how to get Windows Update working again? This PC is out of use by my client until I get this resolved.

Thanks for any help you might be able to offer~

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I Have an issue installing an update from Windows Update. Every Time I Attempt To Install It It Fails And Shows The Error 80073712. Its a Security Update for Internet Explorer Flash Player for Windows 8.1 for x64-based Systems (KB3021953)Download size: 17.7 MB. I Don't Know What To Do, Can Anyone Help?

Answer:Windows Update Error 80073712 with KB3021953

See if this helps: https://support.microsoft.com/kb/957310/en-us

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Relevance 76.26%

Hi,

I noticed the other day that my Windows 7 Professional PC had not had any Windows Updates since the end of August, so became curious as to why. On checking Windows Update, it came up with the error code above, and would not install any updates.

I checked the installed updates and there was one relating to Windows Defender KB915597, but I have since been able to download a more recent one from Defender itself after I disabled AVG.

I have perused the web at length to try to resolve this but still no luck, I have tried:-

1. Re-setting the Windows Update components
2. Running Windows6.1-KB947821-v33-x64.msu
3. sfc /scannow
4. chkdsk /f /r
5. Updating Windows from my MESH CD but it kept saying it could not install a newer Windows version
6. I then followed some steps running DSIM.exe from the CMD window

I have done as requested in your posting instructions and enclose my CBS.zip file. I also added my Belarc Advisor html file, and a Word document with screenshots in, in case they helps. I have had to remove the CbsPersist_xxx.cab files to get the zip file below 8Mb in size, but please let me know if you want me to send them separately.

I must advise that I have run some Registry Cleaners on this PC, and whilst investigating this issue, it seems the general consensus is not to use these. So I won't be anymore!

Look forward to hearing from someone, and thank you in advance for your help.

Cheers

Tim

Answer:Persistent Windows Update error - 80073712

try the following link and see if it helps ya out any:

Windows Update fails with error code 80073712 - Microsoft Community

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Hello,

Having a single issue with Windows Update. I have never had an issue with Windows 7 updating until this KB, i have even updated other items that show up but this just doesn't stick.

I am trying to update Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2972211)

When I update I receive:

The only optional update i have listed is for my builtin video card and it doesn't work either(no big deal).

When I run the SFC Scan I receive:


I would love to upload my CBS folder but it says it is too large to upload even after zipping.(any tips appreciated).

Thanks in advance,
~Fan

Answer:Windows Update KB2972211 error 80073712

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

6 more replies