Computer Support Forum

BSOD on Shutdown then forced restart

Question: BSOD on Shutdown then forced restart

Good day.

I am getting inexplicable BSOD on shutdown which forces my PC to restart then when I shutdown, it does the same again - therefore forcing me into a loop.

I would appreciate any help that you guys can provide.
Thank you very much.

Attached here is the file that is required of me.
Thank you.

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Preferred Solution: BSOD on Shutdown then forced restart

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Relevance 79.13%

Logfile of HijackThis v1.99.1
Scan saved at 7:13:47 PM, on 11/4/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Documents and Settings\Melody\My Documents\My Downloads\FixWelch.exe
C:\DOCUME~1\Melody\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Live Search:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search:
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = Live Search:
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: (no name) - - (no file)
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE... Read more

Answer:Forced System Shutdown and Restart- HijackThis Log included

Just in case it makes a difference i ran the HijackThis scan while my computer was in Safe Mode seeing as it will shut down when i start it normally. I log in and i get pop-ups with messages of components such as services.exe and windows explorer that couldn't start successfully and when i click on the "debug", "send error report", or "don't send" options the window will come back with a 1:00 countdown to shutdown.

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For the past several months, I've been having an on-going problem with my PC hardlocking or force restarting while playing taxing games. (Watchdogs, Farcry3, etc,) Keyboard, headset and mouse lights will shut off. This doesn't happen during any other task, including MMO's (FFXIV, WildStar.) I never receive a BSOD or any sort of dump file that WhoCrashed can retrieve.

I recently upgraded to a GTX 760 from a GTX 470. That card had overheating issues and I assumed that this was the problem. That alone resolved BSOD issues regarding heat. I've tried a couple memory test programs such as Memtest86. I've tested the cards individually and rigorously. No errors from that. I've tried running the game on a different hard drive as well. Problem still persists.

CPU idles at 35c and reaches up to 60c under load. All fans are working and PC is dust free. Video drivers, etc are all up to date as well. Capacitors on motherboard seem intact and are not bulging.

Any help is appreciated. Thanks.

Specs:
Windows 7 Ultimate 64 SP1
Intel i7 940 - stock
ASUS Rampage II Gene w/ latest BIOS
6GB DDR3 RAM
EVGA GTX 760 OC
850w PSU - Thermaltake Smart M Series (Model: SP-850M) less than 1 year oldClick to expand...


------------------
System Information
------------------
Time of this report: 6/12/2014, 16:30:48
Machine name: SHHELP-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regi... Read more

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Hello! I think I just killed my GPU but I'm not absolutely certain. I'm hoping maybe you guys could help me determine if this is more of a software issue then dead hardware. Firstly the shutdown is because I keep putting my fan speeds too low while gaming, causing it to overheat and forcibly shutdown.

The only thing I've tried so far is reinstalling the display drivers from safe mode to no avail. Once installation is done and I restart I'm able to reach the welcome screen. However the screen flickers and shows faint, black scattered lines, then it continues to desktop where it flickers more, is darkened, unresponsive and has missing icons/graphics. This is shortly followed by a BSOD.

Is the graphics card dead? Or could this possibly be something else? Here's the report from BlueScreen viewer. If there's anymore information I can provide let me know.

Specs

i5-2500k @ 4.3ghz
Sapphire 7970 3GB
ASUS P8Z68 DELUXE/GEN3
Corsair HX850 PSU
G.skill 8gb DDR3 1600
Crucial M4 256GB SSD

Answer:GPU giving BSOD after forced shutdown

Looks like your graphics card has reached the end of it's life.

3 more replies
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Ok I had BSOD and i didn't wait for it to finish and force shutdown. When i tried to boot my computer it gets stuck on the boot from CD, and never goes any further. Any solutions
 

Answer:Forced shutdown during BSOD, now can't boot up computer

What version of Windows are you running? What is the make and model of this computer?
 

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The freezes started a few days ago, then shut downs at odd times with bsod info available upon reboot. I don't know if they are related but presume so. Any help is most appreciated.

Answer:BSOD at odd times, also freezes that require forced shutdown

Is the firmware for your SSD up-to-date?

Check for one and see if the stability returns.

Security App
Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials for Windows
MalwareBytes Free



   Information
Do not start the free trial of MalwareBytes, unselect that option when prompted.


Update and make full scans with both separately.


Virus check
Scan your system with the following:

Kaspersky TDSSKiller - TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

ESET online scanner - Online Virus Scanner Eset

Windows Defender Offline (optional)/in case above two show infection) - Run Windows Defender Offline

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software - CrystalDiskInfo

For how to upload a screenshot or file, read here

Make a Hard Drive test from the mfg website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): Disk Check

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Performing a Clean Startup
Startup Programs - Change ... Read more

1 more replies
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Hi there,

I am having problems with my HP Pavilion dv9830us Notebook PC, Vista 64 Home Premium, 4GB RAM, which is driving me crazy! The laptop is approximately one year old, and has no modifications to the original setup. The problem is that I am getting a blue screen forced shutdown that seems to happen very unpredictably? It seems to be happening on average, once a day, and I don't know where to start to trouble shoot the problem? I have verified that all of the drivers, and supporting software which includes the BIOS are all the latest versions. All the Windows Updates are also fully up to date. I have not been able to capture the messages that are generated too clearly from the BSOD other than, "MEMORY CONFLICTS" and IRQN or something like that? I did Google the problem but couldn't really find any good threads on this? There is a dialog that appears after Vista restarts that says, Microsoft will let me know when a solution to this problem is available.

Any help would be very much appreciated!

Mark
 

Answer:Unpredictable BSOD forced shutdown with Vista 64 on HP Pavilion dv9830us Notebook PC

Re: Unpredictable BSOD forced shutdown with Vista 64 on HP Pavilion dv9830us Notebook

Thank you for the information. I setup my Vista machine to capture Minidumps and attached a zip of the directory. Yesterday was the latest crash 5/28/09. If anyone could please take a look and see what you think?

Thanks again,
Mark
 

3 more replies
Relevance 69.7%

Hi there,

I am having problems with my HP Pavilion dv9830us Notebook PC which is driving me crazy! The laptop is approximately one year old, and has no modifications to the original setup. The problem is that I am getting a blue screen forced shutdown that seems to happen very unpredictably? It seems to be happening on average, once a day, and I don't know where to start to trouble shoot the problem? I have verified that all of the drivers, and supporting software which includes the BIOS are all the latest versions. All the Windows Updates are also fully up to date. I have not been able to capture the messages that are generated too clearly from the BSOD other than, "MEMORY CONFLICTS" and IRQN or something like that? I did Google the problem but couldn't really find any good threads on this? There is a dialog that appears after Vista restarts that says, Microsoft will let me know when a solution to this problem is available.

Any help would be very much appreciated!

Mark

Answer:Unpredictable BSOD forced shutdown with Vista 64 on HP Pavilion dv9830us Notebook PC

hi and welcome to TSF do this http://pcsupport.about.com/od/window...startvista.htm you will then be able to see the error message and code or do this http://www.computerperformance.co.uk...ent_viewer.htm and find some more info which you can copy and paste to notepad or word put it in a folder zip it and attach to your next post using the tools on your posting page someone can then look at it and try to help. one other thing you can try is running memtest86+ http://www.memtest.org/ dl and burn to disc use imgburn to do this put it in your drive restart your comp and run it for as long as possible but a minimum of 4hours and post the results

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We're currently running into an issue with an older Yoga ThinkPad model 20C0. Specifically when these devices were upgraded to Windows 10, they've encountered issues sporatically when users would shutdown or sleep the device. The system's screen will go black, but the LED power indicator on the palm rest "ThinkPad" sticker and atop the laptop itself. This behavior continues until the battery is fully drained. Here is what I've gathered so far. Early false positives led us to believe the Intel Management software was at issue, but a colleague eventually found that if Chrome and/or Firefox were running at the time sleep was initiated, the problem would be triggered. The behavior is inconsistent regardless of which driver is installed for Intel MEI or Intel HD Graphics. Currently using the following driver versions: Intel MEI: 11.0.0.1157(Lenovo's latest version is 9.5.15.1730) and Intel HD Graphics is Lenovo's current version 20.19.15.4416. Windows 10 1703 Enterprise OS Build # 15063.540. Anyone else encounter this issue? I know it is something plaguing Windows 10 users accross multiple hardware vendors and the only things that seem consistent is Windows 10 and Intel Gfx thus far. Any assistance in this matter would be greatly appreciated! JH  

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Hello All,

I have a ASUS Laptop with Intel I3 processer and Windows 7 Home Premium. I recently had a forced shutdown during a Windows upgrade session. Ever since then the Boot and Shutdown times have increased to over 15 minutes. I have run the msconfig unticking all but the antivirus (Kaspersky) and it still takes >15 min to boot and Shutdown. Is there something I can do before I decide to reinstall Windows &. (I dont have a install disk.) The software came with the Computer and I have the OEM code (Bought at Best Buy)

Thanks in advance.

Answer:SLOW Boot and Shutdown after forced Shutdown during Windows 7 Upgrade

Yeah. I have been using the Software performance toolkit from windows. Basicly if you know about windows xp, xp had a program called bootvis that rearranged the bootfiles and such for faster boot times, and bootvis is in windows 7, but you need another program to try to use it (i believe).

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Windows 7:
x64 home
Original installed OS is on the system
OEM installed
Hardware is about year and half old
(new video card about 1 month old)
OS installation is year and half old, I have not reinstalled OS

I only get BSOD when I click restart or shutdown. It happens rather immediately after I click them (the "shutting down" screen doesn't even pop up, crashes straight from desktop).

I have noticed this only tends to happen after I have played a computer game (oddly enough, it doesn't crash at all while I am playing and even when I close the game program, my computer functions normally with all other programs, browsing, etc). I have also noticed that when I have not played any games, the machine will shut down normally.

I have tried to install updated graphics drivers, but this has not corrected the issue, not sure what else to do at this point, any help would be greatly appreciated!

Thanks!

Answer:BSOD only at restart/shutdown

  
Quote: Originally Posted by capobello


Windows 7:
x64 home
Original installed OS is on the system
OEM installed
Hardware is about year and half old
(new video card about 1 month old)
OS installation is year and half old, I have not reinstalled OS

I only get BSOD when I click restart or shutdown. It happens rather immediately after I click them (the "shutting down" screen doesn't even pop up, crashes straight from desktop).

I have noticed this only tends to happen after I have played a computer game (oddly enough, it doesn't crash at all while I am playing and even when I close the game program, my computer functions normally with all other programs, browsing, etc). I have also noticed that when I have not played any games, the machine will shut down normally.

I have tried to install updated graphics drivers, but this has not corrected the issue, not sure what else to do at this point, any help would be greatly appreciated!

Thanks!



These crashes were caused by memory corruption (probably a driver). Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!
1-Memtest.





Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it run... Read more

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I bought a Matrox G450x4 MMS graphics card so i could run three monitors. I installed it in my brand new dell Optiplex. Windows detects all 4 monitors but only one is enabled. When i go to enable the two that i need everything works properly but when i restart or shutdown the computer i get a BSOD. If i disable all the monitors except the main display i can shutdown or restart fine without an error. Any clue to why this would be happening? all drivers are up to date. even tried multiple versions of the driver and still no luck. Thanks in advance

Answer:BSOD when shutdown or restart

REFERENCE_BY_POINTER is the stop error it gives. i dont have access to the bluescreen because the computer is at a clients.

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I keep getting a Blue Screen of Death whenever I shut down or restart Windows 7.

It says a crucial thread has been deleted or something like that

"STOP: 0x000000F4 (0x0000000000000003, 0xFFFFFA80069657A0, OxFFFFFA8006965A80, 0xFFFFF80002FDF540)" is the message

This is really bad so tell me how to fix this PLEASE.

Answer:BSOD when shutdown/restart

Welcome!

Please follow these directions for uploading your dmps: http://www.sevenforums.com/tutorials...en-forums.html

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Alright, so I'm going to sleep after finishing up on some work, and so I clicked the shutdown button on my windows 7 laptop. Go and took a shower. When I came back, the screen was still at saying shutting down... which of course, seemed a bit out of place for me. After waiting another 5 minutes, the dreaded BSOD showed up. The usual wording, except that it said Hard drive power crash or something, then restarted itself. After going back to the login screen, it shut down without incidence. Also, I've been trying to get my computer to recognize my phone, but it never detects it at all, my USB mouse is working though. Any suggestions guys?

Answer:BSOD on shutdown/restart

Look in event viewer to see what caused the BSOD.

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Just randomly started happening.
I've already cleaned and scanned with Malwarebytes'.

Two minidump files from two shutdowns.

http://www.mediafire.com/?vwqak3ug65e1n9y
http://www.mediafire.com/?5rr2xlyncxr3364

1st BSOD viewer

==================================================
Dump File : 071811-25537-01.dmp
Crash Time : 7/18/2011 9:39:12 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x000000b0
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8286978f
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+5ba9
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4682b
Stack Address 1 : ntkrnlpa.exe+1678f
Stack Address 2 : sonypvl2.sys+2228
Stack Address 3 : sonypvl2.sys+12f5
Computer Name :
Full Path : C:\Windows\Minidump\071811-25537-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
Dump File Size : 140,576
==================================================

2nd BSOD viewer

==================================================
Dump File : 071811-46784-01.dmp
Crash Time : 7/18/2011 10:10:24 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : ... Read more

Answer:BSOD on shutdown/restart

See this http://www.faultwire.com/solutions-fatal_error/IRQL-NOT-LESS-OR-EQUAL-0x0000000A-*1025.html

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Within the last month or so, I have had three instances of the BSOD when I have restarted or shutdown.

The first two times it was on restart. After the BSOD, it switched to the screen to run the startup repair, but it took forever. Both times I was about to just shut it off at the button when it finally went ahead with the restart.

Tonight I was attempting to just shut the computer down for the night and got it. On its own it switched from the BSOD to running through the normal startup screens, I signed in and the desktop came up. But then the screen went all completely white, switched back to the desktop and all fine from there. Except that I just noticed that my internet icon in the taskbar has a red x through it.

Even though it would appear that the Internet is not functioning, it apparently is since I am online doing this. I wonder why the red x???

Does anyone have any advice for me please?

Vista Home Premium SP2 / 2 GB RAM / 360 GB hard drive / Avast Internet Security 6 / Malwarebytes / Win Patrol / Diskeeper

Answer:BSOD on Shutdown or restart

If you follow these posting instructions, I will be able to give you the best possible help.
If no one else offers constructive help, I will be here to help tomorrow
Blue Screen of Death (BSOD) Posting Instructions

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Hi Guys,

I recently installed Windows 7 (Sunday) and got it all working, installed all my programs & made sure everything was working, I restarted my PC last night & it BSOD'd for no reason at all, I didnt install or change anything yesterday as all I did was turn it on, play a game and then turn it off again.

I have recently realised that it BSOD's when I hit shutdown or restart but windows error reporting can't find a solution so I have come to you guys for one

Attached is the dump from "minidump" in C:\Windows\

I look forward to seeing what you have to say

Thanks in advanced,
Daniel

Answer:Shutdown / Restart = BSOD

ive only just put a program for lookin at these files bud so dont hold me to this but it says something about a hardware error.


Probably caused by : hardware

Followup: MachineOwner
---------

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Hi. A couple of weeks ago I was having problems with my MSI 670GTX with BSOD and 116 code. I got a new card Asus Strix 970 GTX because of this. From the start of using this card the graphics didn't look as they should. Anti Aliasing didn't look right as when stood still the edges look jaggy but when moving they looked smooth. It also has shimmering effect in light areas and dimming and bright. At least last night I was able to play games and finished upon watching youtube. I come to turn it on as normal this morning and the motherboard bios would show up and windows 7 ball logo spin but after that no signal. I managed to get into bios and change it so that I am using on board graphics. When I got to desktop a message said that it had an unexpected error and the error was the same BSOD 116 error. I uninstalled all NVidia drivers and tried installing drivers again. But this time it said not compatible. Its not worked since. I cant have gotten 2 graphic cards with same error can I or do you think it could be something else. Also the screen even on the desktop looks abit washed out slightly using mobo graphics and when I was using NVidia card.

When I restart the PC it shuts down twice and then reboots as to doing normal restart.

Specs in my systems specs at bottom.

Answer:BSOD 116 and restart shutdown?.

A 0x116 is a VIDEO_TDR_ERROR (Timeout Detection Recovery) and is specific to video cards. It could be a driver issue, overheating, power to the card, the PCIe slot on the motherboard or a bad card itself among other things. Seeing as you've replaced the card it seems unlikely that you'd have a second bad card straight away so I'd be questioning the PCIe slot and the PSU. First off can you let us know what PSU you have in your PC as it's not in your system specs.

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I have been having this problem for a few days and thought someone on this forum could help me out.

Answer:BSOD on shutdown/restart

  
Quote: Originally Posted by splenda


I have been having this problem for a few days and thought someone on this forum could help me out.


These were caused by your MAudioMobilePre.sys (your avid audio driver) update it to test from Avid.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\Seven Forums\050411-56753-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`0325f000 PsLoadedModuleList = 0xfffff800`0349ce50
Debug session time: Wed May 4 19:19:13.741 2011 (GMT-4)
System Uptime: 0 days 0:33:48.224
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
* *
* Bugcheck A... Read more

3 more replies
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Hi I am running Windows 7, 64 bit
I am getting BSOD every shutdown and restart.

I have recently uninstalled ubuntu (I had dual boot going) and also removed 1 or 2 serious trojan/virus files with Lavasoft Ad-aware antivirus program.

I'm pretty sure I installed windows before I installed ubuntu, about a year ago, full retail.

the age of my system is also about 1 year







Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 5129

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8003E20910
BCP3: FFFFFA8003E20BF0
BCP4: FFFFF800031E48B0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\112911-25864-01.dmp
C:\Users\Ivan\AppData\Local\Temp\WER-41605-0.sysdata.xml





to be honest I think the virus ****ed me over, but yeah any help on this pls?

Answer:BSOD every shutdown & restart

Hi, inmnz.
You could try to remove remnants of the virus/malware with bootable media and such, but it is my opinion that a machine that has been infected rarely recovers fully.
I would cut my losses and reinstall to a cleaned HDD; unless of course you have a previously created system image that you can recover from.
Sorry if this is not the news you came to hear. I am sure there will be other offers of assist forthcoming from this venerated group of volunteers.

6 more replies
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Hi all, i'm new to this forum, i just signed up because i have a problem with my windows 7. Every time i click shutdown from the start menu he says "shutting down windows" and then a bsod appears. Now...

Is Windows 7 . . .
- x86 (32-bit) or x64 ? x86
- the original installed OS on the system? Yes
- an OEM or full retail version? full retail
- What is the age of system (hardware)? About 2 years
- What is the age of OS installation (have you re-installed the OS?) 13/01/2010, and yes, i reinstalled the OS

I attach the files created by the program in the "BSOD - Posting Instructions" thread
Thanks in advance.
EDIT: the file is now attached, sorry

Answer:BSOD on shutdown/restart

The file is not attached.

6 more replies
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Hi all, the title says all.
I attached my dumping files and system perform. My problem is not vital since the BSOD appear only when i shut down or try to restart the pc. After the BSOD the restart is much slower than usual.

I have a 32 bit windows 7 ultimate edition, OEM version.

My hardware is an i5 750 on a asus motherboard, 4 gb ram 1600 mhz, HD a seagate 500 mb 7200 rpm

Age of the system is 6 months, first installation of windows 7.

thx all for any help, i am really going crazy trying to fix it, i am considering a clean installation of OS after full format.

Ah that's my details on last crash:
Firma problema:
Nome evento problema: BlueScreen
Versione SO: 6.1.7601.2.1.0.256.1
ID impostazioni locali: 1040

Ulteriori informazioni sul problema:
BCCode: a0
BCP1: 00000001
BCP2: 00000006
BCP3: 86B8E708
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

the error on BSOD is always the same STOP : 0x000000A0 , 0x00000006 etc....

Answer:BSOD at shutdown/restart of pc

You're going to need to change your system to create a kernel memory dump, and get another. Unfortunately, a minidump doesn't get anything other than registers and stack memory, and we will need to see device and driver objects to troubleshoot this:


Code:
0: kd> !thread
GetPointerFromAddress: unable to read from 82fa171c
THREAD 882fbb40 Cid 0224.0228 Teb: 7ffdf000 Win32Thread: ffb70270 RUNNING on processor 0
Not impersonating
GetUlongFromAddress: unable to read from 82f6149c
Owning Process 8830ed40 Image: wininit.exe
Attached Process N/A Image: N/A
ffdf0000: Unable to get shared data
Wait Start TickCount 204766
Context Switch Count 506
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime 00:00:00.000
KernelTime 00:00:00.000
Win32 Start Address 0x00584dc8
Stack Init 902acfd0 Current 902ac920 Base 902ad000 Limit 902aa000 Call 0
Priority 15 BasePriority 15 UnusualBoost 0 ForegroundBoost 0 IoPriority 2 PagePriority 5
ChildEBP RetAddr Args to Child
902ac9ac 82e46f08 000000a0 00000001 00000006 nt!KeBugCheckEx+0x1e
902ac9f0 83159ef5 86b8c020 00000003 00000000 nt!PopAllocateIrp+0xa0
902aca24 83158b94 86a3a8b4 902acaf4 c72dc2a0 nt!PopNotifyDevice+0x65
902aca94 83159c9a 0000001a 00000004 00000000 nt!PopSleepDeviceList+0xe6
902acae8 8315ac73 00000000 00000001 00000006 nt!PoBroadcastSystemState+0x219
902acb10 8315a714 902acbdc 902acc60 8315a355 nt!PopSetDevicesSystemState+0x63
902acbc8 82e7c42a 00000005 00000004 c0000004 nt!NtSetSystemPowerState+0x3bf
902acbc8 ... Read more

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About 2 months ago I was battling a rootkit infection. During aggressive removal attempts I noticed that rebooting resulted in BSOD with one of three error codes.

Upon final removal process (on Malware forum) I thought the BSOD issue was also resolved, but it resurfaced a few days later. Any thoughts on where to go to fix this?

3 error codes show up at seemingly random times. Here is what is shown on the screens:

1. Driver Corrupted_MMPool
Stop 0x000000D0 (0x1cccc783, 0x00000002, 0x00000001, 0x8054A116)

2. Page Fault_In nonPaged Area
Stop: 0x00000050 (0xE7D17000, 0X00000000, 0X804D9A69, 0X00000001)

3. Bad_POOL_HEADER
Stop: 0x00000019 (0x00000020, 0x873012c8, 0x87301348, 0x0A100001)

Thanks.
 

Answer:BSOD on shutdown/restart XP

I'm reasonably confident that a bad driver is at fault with at least 2 of the 3 BSOD's, if you can copy the latest (3-5) minidumps to your Desktop, zip and attach them here, I'll try to debug them. They're located at C:\Windows\Minidump\ usually.
 

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Attachment 190931
64 Bit
Original
Full retail
2 years
2 months

Answer:BSOD shutdown then restart

  
Quote: Originally Posted by oldschoolskill


Attachment 190931
64 Bit
Original
Full retail
2 years
2 months


Related to GVTDrv64.sys Easy Tune 6 from Gigabyte - known issues w/Win7) Yours from 2006 Remove it.

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Windows 7 x64 retail ultimate edition, brand new install on newly built system.
Have tried updating chipset, network, audio drivers but have not tried BIOS yet.

System seems stable just blue screen on shutdown/restart.

*My partner says it BSOD earlier today while she was watching HD footage from her camera*

Forgot to say, Thanks in advance!

Answer:Bsod on shutdown/restart

This latest crash was caused by AppleCharger.sys. It is a driver so the motherboard can charge Apple hardware such as iPhones or iPods.

Update it from your manufacturer's website


Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff800031b7b2a, 0, 4f}

Unable to load image \SystemRoot\system32\DRIVERS\AppleCharger.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Probably caused by : AppleCharger.sys ( AppleCharger+270c )
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800031b7b2a, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000000000004f, Parameter 1 of the exception
... Read more

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Ok so I just finished installing Windows 7 and I am getting a BSOD when I try to either shutdown, restart or sleep the computer. Now I know how frustrating it is to troubleshoot someone who doesn't give enough information so I'm going to try to be as detailed as possible.

This is the second time I have tried working with windows 7 and in both cases I have been getting the same thing; BSOD on shutdown, etc. I have tried a few things some worked and some didn't.

1. I updated my BIOS to the latest one that HP has for my model of PC.
---> This didn't change anything... starts up a bit faster but it still BlueScreen's

2. I tried booting up in safe mode and then shutting down.
---> This worked. I was able to shutdown perfectly, no BSOD; everything went fine. It is for this reason I'm going to guess that this is a driver related issue.... hmmm

3. I unplugged all the extra crap I have plugged in to the back of my PC (wireless mouse, usb hub, etc..)
---> This made no change. When I started up in regular boot mode and then tried to shutdown, same thing... hangs on the "Shutting Down..." page for like 30 minutes then just BlueScreens.

Those are the things I've tried SO Far.... I wanted to get a picture/information on what the actual BlueScreen error is but I actually lost the paper... and sitting around waiting 30 mins for it to bluescreen is a long time... but if it must be done to fix this then so be it... I will literally do anything to get this to work

So ... Read more

Answer:BSOD on shutdown, restart, and sleep.

Anyone?

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I upgraded my computer back in July and have had a fairly daily BSOD. Many of the earlier BSOD pertained to my ATI Graphics Card when I was playing games. I would last about 20-30 minutes before it would crash. I of course replaced the card and got an NVIDIA GTX 760 and that has resolved my issues when playing games (so anything related to ATI in the minidump is solved). I have gotten a couple NVIDIA crashes when I installed the new card, but I downgraded to the most stable 314.22 drivers and those have now become few and far between.

However, at the same time I was also getting BSOD for my onboard network card. I went and googled around and found that the card is pretty unreliable with driver support being non-existent and all recommendations were to buy a separate NIC, which I did (Intel Gigabit CT PCI-E Network Adapter). However, even with the new NIC I still get many afd.sys, tcpip.sys, ndis.sys, and e1q62x64 crashes. I have uninstalled and reinstalled the drivers multiple times and have used the installer from Intel to get the latest drivers, to no avail. If I do not get a BSOD all day (usually about 9-10 hours) there is a 100% chance that a crash occurs the second I press shut down and it almost always relates to the NIC and if not, it will be memory_corruption. I googled around and found out it mainly has to do with memory leak in drivers, which the dump file also suggest in the Windows Debugging Tool.

If I don't get an error related to my NIC, it is a... Read more

Answer:Daily BSOD while doing anything or at Shutdown/Restart

Thanks for the information you have provided

Firstly:

Install and perform full scans with:Malwarebytes : Free anti-malware download
Microsoft Security Essentials | Protect against viruses, spyware, and other malware


   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:Good and Free system security combination.

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff80003395340, fffff880033cb718, fffff880033caf70}

Probably caused by : afd.sys ( afd!AfdFreeEndpointResources+275 )

Code:
4: kd> !error 0xc0000005
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

Code:
fffff880033cb718 -- (.exr 0xfffff880033cb718)
ExceptionAddress: fffff80003395340 (nt!ObDereferenceSecurityDescriptor+0x0000000000000020)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000
Some code or driver has used a null pointer, which is a illegal operation, since you can't use pointers to point non-existent memory addresses or data which isn't there.

Run Driver Verifier to scan for... Read more

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system specs:

windows 7 x64 ultimate (retail, non oem)
laptop is 1 week old
fresh windows install

acer apsire timeline x 3820tg with switchable graphics (intel integrated graphics card and amd ati 6550m card)

custom hybrid catalyst 11.6 switchable driver (tested and proved by many acer users)

ok so every time I shutdown or restart the laptop it freezes and i get the BSOD...if I shutdown with the ati card active (high performance mode) its fine but if I shutdown with the intel card active (battery saver mode) it freezes then a bsod pops up and the laptop restarts. i tried reinstalling drivers of all kinds, flashed the bios and nothing has worked...it happens 100% of the time with above listed conditions. and its always blamed as usbhub.sys as the culprit but I know that its most likely not the problem (also no usb devices are attached to the computer)

Answer:BSOD everytime i shutdown or restart

no ideas?

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When listening to music or surfing freezes lately from my PC. It seems to me before as it is on the update of Comodo or Nvidia Geforce Experience.
I hope you can help me.

Danke

Answer:Another Random BSOD shutdown and restart. Thanks

Your NetWorx driver is causing issues, please update.

NetWorx : bandwidth monitor, connection speed test & traffic usage log

If that doesn't help then I suggest enabling special pool with driver verifier.

Follow these instructions.

Enable Driver Verifier to monitor the drivers.
Driver Verifier -Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.



   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.


   Warning

Before enabling DV, make sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point Manually before enabling DV.



   Tip
If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Then enable Special Pool by using these settings instead of the one in the tutorial.

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My computer shuts off at random times for a split second before restarting. Would really appreciate it if someone can help me with it. I've uploaded the zip file for what was asked. The motherboard is brand new. I've ran a memtest on it a little while back and everything seemed to be fine.

Answer:Random BSOD shutdown and restart help please

anyone?

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mb: Asrock 4coreDual-SATA2 R2.0
Pr: Intel Dual core E5200
win7 Pro 32 bit Retail

Perfectly stable build in every other way but hangs on shutdown. Probably a process that's stuck or a bad driver..........help!!

Answer:BSOD everytime I shutdown or restart

  
Quote: Originally Posted by aznation


mb: Asrock 4coreDual-SATA2 R2.0
Pr: Intel Dual core E5200
win7 Pro 32 bit Retail

Perfectly stable build in every other way but hangs on shutdown. Probably a process that's stuck or a bad driver..........help!!


You have drivers from as far back as 1996. I am truly surprised it was at all stable.

the DMP point to xchal.sys (also 2 years old) and I cant find what thed files owner was.

How To Find Drivers:




Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.


- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
Bad drivers needing update

Code:
giveio.sys 0x89a2b000 0x89a2b680 0x00000680 0x316334f5 4/3/1996 22:33:25
LNE100V5.sys 0x903ef000 0x903f7d80 0x00008d80 0x3bd7ca48 10/25/2001 04:16:08
nv4_mini.sys 0x900cc000 0x9037e2c0 0x002b22c0 0x4182ec49 10/29/2004 2... Read more

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Aloha,
I'm new to the forums but have been checking you out for about 2 weeks now for my issue. Was running a Win 7 Ultimate upgrade from Vista Home Premium on my HP s3220n for the past 6 months or so with no probs. System started acting up about 2 weeks or so ago and decided to do a clean install, not once but a couple of times took over 4 hours and reverted back to Vista and made sure I had all the bios and driver updates so I thought. Did a clean install again and got all my upgrades and driver updates so I think, but I've been having problems with shutting down or restart up to about 10 mins hanging on the shutting down screen then get the BSOD minidump and system restarts with not shutting down cleanly. Tried to make sure all my drivers are up to date. System restore back to earlier date wutevas. Did the Memtest no problems.
Windows 7 Ultimate x86
Retail Version
HP s3220n - 2007
Win 7 clean install about 2 weeks ago
Have no other problems with running the OS as far as I know don't have any problems with any programs I've installed alls good til I go to shutdown. Ugh!! Help!!

Answer:Delayed Shutdown or Restart then BSOD

STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE Usual causes: Device driver
CODE]Copyright (c) Microsoft Corporation. All rights reserved.
[CODE]

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64

Code:
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp4_Windows_NT6_BSOD_jcgriff2[1].zip\Windows_NT6_BSOD_jcgriff2\092110-17612-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`82b3cad4?
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82a16000 PsLoadedModuleList = 0x82b5e810
Debug session time: Tue Sep 21 06:53:35.213 2010 (GMT-4)
System Uptime: 0 days 0:35:52.101
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
......
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis ... Read more

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I'm trying to troubleshoot a Sony Viao L231FX All in One for a customer and so far I have removed some spyware and viruses from it but now when it is shutdown or restart I get a BSOD.

So far I have been unable to read the .dmp files so maybe somebody here will have better luck on helping me figure out the issue.

Thank You

Answer:BSOD on Shutdown & Restart Error

I can't find MSINFO file there...
in SF tools, can you click "GRAB ALL"? so we can collect better data

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HI,
I was going to post in an old thread, but it was 193 days old with no resolution, so I have decided to post a new post, (per the instructions on the page here)

Back in March, I installed 2 x Corsair Force Series GT CSSD-F120GBGT-BK 2.5" 120GB SATA III Internal Solid State Drive's (SSD) Into my computer, set up as a RAID 0. I was running great!

Something else happened that I had something running in the background that was taking all my band with for my uverse and I couldn't go on line without lagging. So after a few months of troubleshooting, I decided to put a clean install of Windows 7. back on. After the install I got a few BSOD's but I proceeded to move on and update windows first, before I tried troubleshooting this problem. Remembering from a previous BSOD issue I had, I proceeded to go to my device manager and DISABLE one of my High Definition Audio Controller's (the one that my video card was not using). This fixed one of the 3 BSOD issues.

The next BSOD I got was in relation to driver_power_state_failure, this only happened once and according to the BSOD message I got, I need not worry unless it keeps happening, which, so far, it has not.

The 3rd BSOD message I got was the ntoskrnl.exe.. This occured when I was finished updating windows and going to restart. I was frozen in "Shutting Down" for over 15 minutes, but I let it do it's thing, then I got a message that windows recovered from a serious error, which I then ran "Who Crahsed&... Read more

Answer:ntoskrnl.exe BSOD at shutdown/restart!

Hello there!

Seems like the crash dump is pointing to CD ROM driver so try to update the drivers or reinstall the driver. Updated the SSD Firmware as well it one of the common cause for BSOD.

Uninstall Asus Utilities

Code:
ASACPI.sys Thu May 14 06:55:17 2009 (4A0B72FD)
This is a known driver for causing BSOD.

BSOD BUGCHECK SUMMARY


Code:

Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080112-38750-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Aug 2 06:21:04.706 2012 (GMT+6)
System Uptime: 0 days 0:39:00.767
BugCheck 1000009F, {4, 258, fffffa8009d60040, fffff80000b9c510}
Probably caused by : cdrom.sys ( cdrom!DeviceSendPowerProcessRequest+16d )
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x9F_cdrom!DeviceSendPowerProcessRequest+16d
Bugcheck code 1000009F
Arguments 00000000`00000004 00000000`00000258 fffffa80`09d60040 fffff800`00b9c510
BiosVersion = 2101
BiosReleaseDate = 09/19/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed: 2670
CurrentSpeed: 2670
??????????????????????????????????????????????????????????????????????????????????????``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080112-35474-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Aug 2 07:39:37.265 2012 (GMT+5)
System Uptime: 0 days 0:54... Read more

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Computer Specs:
OS: Vista Home Basic (6.0)
Make: HP Pavilion Desktop a6045d
Bios: Version 08.00.13 (03/16/07)
Processor: Pentium D CPU (3.0GHZ - 2 each CPU's)
Memory: 1014 RAM
Video chipset: Intel 82945G
Video driver: version 7.14.10.1461 (03/25/08)
Monitor: HP vp15 LCD
Realtek HD Audio: driver - version 6.00.0001.5548 (01/15/08)

Restarts and shutsdown fine in Safe Mode. Blue screen error on restart & shutdown:
Run the driver verifier against any new (or suspect drivers) etc...
STOP: 0X000000C5 (0X00000016, 0X00000002, 0X00000001, 0X81CE86D1)
Must press power button for 5 sec to shutdown (hard shutdown). Bootup error message after hard shutdown:
Blue Screen, OS version: 6.6000.2.0.0.768.2, Local ID: 13321
 

Answer:Vista BSOD on restart & shutdown

Try removing/uninstalling the Webcam that is appearing in those dumps.

The debugger just says "memory corruption" but it is the main processs in the stack that is crashing.

Upload some new minidumps if you continue to get BSODs after that.
 

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Anytime I shutdown my computer or restart it, I get the BSOD. However, after getting the BSOD, and my computer automatically reboots, my computer works fine. I want to get rid of this problem.

Also, I attempted to run the System Health Report, but it said that

An error occured while attempting to generate the report.

The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Answer:BSOD everytime I restart or shutdown

15 memory dumps, 8 different BSOD errors, 6 different causes
Most likely a hardware problem (leaning towards the hard drive). Please start with these diagnostics:

Quote:




H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
http://www.carrona.org/memdiag.html (read the details at the link)
http://www.carrona.org/hddiag.html (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: http://www.carrona.org/malware.html (read the details at the link)

Quote:




CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source colum... Read more

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Hi all - whenever I shut down my Alienware M14X, all seems fine. However, when I turn it on again the next time, I get an "IRQ is less than or equal to" error. The laptop crashes, restarts, and works again, until I shut it down and start it up - and it all happens again.

Dump files attached - can someone help?

Answer:BSOD after regular shutdown and restart

Your Killer Wireless-N 1103 LAN device driver is the cause, update the driver. I would strongly recommend using Windows 8-certified drivers on your system.
Killer Gaming :: Support :: Driver Downloads

Code:
BugCheck D1, {18, 2, 0, fffff880068f9111}

Unable to load image \SystemRoot\system32\DRIVERS\Ak27x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Ak27x64.sys
*** ERROR: Module load completed but symbols could not be loaded for Ak27x64.sys
Probably caused by : Ak27x64.sys ( Ak27x64+9111 )



Code:
fffff880`068f0000 fffff880`06c7f000 Ak27x64 T (no symbols)
Loaded symbol image file: Ak27x64.sys
Image path: \SystemRoot\system32\DRIVERS\Ak27x64.sys
Image name: Ak27x64.sys
Timestamp: Tue Jan 24 22:05:44 2012 (4F1EF2F8)
CheckSum: 003738E2
ImageSize: 0038F000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

2 more replies
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I updated to 8.1 today. Now I am facing BSOD on shutdown and very long boot time.
I am unable to install nVidia driver properly as it gets stuck. Same goes for updating Intel RST.
Unable to open safe mode as that requires a restart. (Shift+F8 doesn't work)
msinfo get stuck at Printing.
Unable to open Hardware and Devices from control panel.
That sums all I have found till now.

Unloading zip here.

Edit: sfc /scannow throws Windows Resource Protection could not start the repair service.

Answer:BSOD Driver_Power_State_Failure on shutdown/restart

Update your Atheros Bluetooth driver: Driver Reference Table - btfilter.sys and look for updates of the drivers in red, and for your chipset and usb drivers.

Code:
CLVirtualDrive.sys Mon Dec 26 14:26:47 2011 (4EF87617)
CyberLink Virtual Device Driver
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

truecrypt.sys Tue Feb 7 10:09:36 2012 (4F30EA50)
TrueCrypt driver
http://www.carrona.org/drivers/driver.php?id=truecrypt.sys

GEARAspiWDM.sys Thu May 3 21:56:17 2012 (4FA2E2E1)
CD-ROM Class Filter Driver by Gear Software.[br]Also comes with iTunes
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys

stdcfltn.sys Sat Jul 14 01:30:14 2012 (5000AF86)
Disk Class Filter Driver for Accelerometer by ST MicroElectronics
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys

DellRbtn.sys Fri Aug 3 23:32:54 2012 (501C4386)
OSR Open Systems Resources Airplane Mode Switch Driver (as the driver name states
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys

RtsPStor.sys Thu Dec 13 03:44:23 2012 (50C94107)
Realtek PCIE CardReader Driver
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys

HECIx64.sys Mon Dec 17 20:32:21 2012 (50CF7345)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

npf.sys Fri Mar 1 02:31:24 2013 (513004EC)

npf.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

e... Read more

4 more replies
Relevance 61.91%

Hi guys,

I'm having big trouble with my lenovo laptop.
At first I'm always getting a BSOD DPSF (ntoskrnl.exe) when restarting or shutting down the laptop.

Second, when I try to install/uninstall drivers or just scan for hardware changes nothing happens. I waited 3 hours the most and it doesn't do anything. Well it is showing me the progress bars and they move but as it seems infinitely. In the safe mode uninstalling and scanning works but installing the latest drivers from the lenovo page doesn't work either and aborts with some error messages... (here within seconds)

I've already tried a couple of things including driver verifier (see the dmps), disabling all startup programs and services... nothing works.

I really hope that you have some good advices for me. Thanks in advance!

--sisu

Answer:BSOD driver_power_state_failure on restart/shutdown

Problems devices detected: Not Available ACPI\VPC2004\0 The drivers for this device are not installed.
WAN Miniport (SSTP) #2 SWD\MSRRAS\MS_SSTPMINIPORT This device is not working properly because Windows cannot load the drivers required for this device.

Update or uninstall Cisco.


Code:
dne64x.sys Tue Nov 11 02:01:24 2008 (4918D964)
Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client
http://www.carrona.org/drivers/driver.php?id=dne64x.sys

CVPNDRVA.sys Fri Mar 4 20:43:37 2011 (4D7140E9)
Cisco Systems VPN Client
http://www.carrona.org/drivers/driver.php?id=CVPNDRVA.sys

HECIx64.sys Tue Jul 3 00:14:58 2012 (4FF21D62)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

AMPPAL.sys Thu Apr 11 11:10:48 2013 (51667E18)
Intel? Centrino? Bluetooth 3.0 + High Speed Virtual Adapter driver
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys

usb3Hub.sys Sat Apr 13 07:46:48 2013 (5168F148)

usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

iBtFltCoex.sys Thu Apr 18 16:17:24 2013 (51700074)
Intel Centrino Wireless (Bluetooth Adapter driver
http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys

Rt630x64.sys Fri May 10 11:59:08 2013 (518CC4EC)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

ETD.sys Mon Jun 10 09:03:15 2013 (51B57A33)
... Read more

3 more replies
Relevance 61.91%

Is Windows 7...
- x64
- Windows 7 Ultimate
- OEM
- System hardware is less than 5 months old

During Shutdown/Restart I've got this BSOD: IRQL_NOT_LESS_OR_EQUAL

Answer:BSOD: IRQL_NOT_LESS_OR_EQUAL during Shutdown/Restart

Related to agrsm64.sys SoftModem Device Driver from Agere Systems.Yours is from 2009

Remove to test

2 more replies
Relevance 61.91%

Please help.

I am getting a BSOD during hibernate, restart etc. The problem is fixed by restoring the laptop to factory state but after a month or so the problem starts again.

I have run the diagnostic tool and uploaded the zipped file.

Please let me know if you need any more info.

Many thanks in anticipation of your help.

Answer:BSOD during hibernate, restart or shutdown

Welcome
Your problem seems to be your HP driver. Go to the website and update. If that does not work roll back to prior driver
Start with a system restore point.
Productname:Hewlett-Packard Corporation Mobile Data Protection System Description:HP Disk Filter Company:Hewlett-Packard Corporation File size:Various

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Relevance 61.91%

Hi all
 
First time using this forum (or any forum really). I hope you guys can help me
Here is the stuff you will probably need:Crash dump file:http://www.mediafire.com/download/8c0rulf2ssizv7k/111013-11731-01.zipSpeccy:http://speccy.piriform.com/results/InTtgs4wfiUsIiqpgHSTF68And here is the Minitoolbox log:
MiniToolBox by Farbar  Version: 13-07-2013
Ran by Shaun (administrator) on 10-11-2013 at 12:40:21
Running from "C:\Users\Shaun\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (11/10/2013 00:12:07 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (11/10/2013 00:12:06 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
Error: (11/10/2013 00:08:31 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE Targ... Read more

Answer:BSOD Every time on shutdown or restart

Hi
 
Your issue seems to be probably caused by the driver of "M Audio Fast track" driver.

BugCheck C5, {436cc95b, 2, 0, 837348bf}

*** WARNING: Unable to verify timestamp for MAudioFastTrack.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrack.sys
Probably caused by : memory_corruption
The driver seems to be very old.

Loaded symbol image file: MAudioFastTrack.sys
Image path: \SystemRoot\system32\DRIVERS\MAudioFastTrack.sys
Image name: MAudioFastTrack.sys
Timestamp: Wed Dec 08 05:34:27 2010 (4CFECB8B)
Please try the below steps.
 
1. Disconnect the M-Audio device from the system.
 
2. Uninstall the below drivers from "Control Panel --> Programs".
 
    M-Audio FastTrack Driver 6.0.6 (x86) (Version: 6.0.6
 
    Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.3.214)
 
3. Install latest version of "Chipset" and "USB 3.0" drivers.
 
    Chipset : https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/20775/eng/infinst_autol.exe&lang=eng&Dwnldid=20775&ProductID=816&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Chipset+Software+Installation+Utility
 
   USB 3.0 : https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/21129/eng/Intel®_USB_3.0_eXtensible_Host_Con... Read more

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Relevance 61.91%

Hi,
I have started to have problems during shutdown or restart sequence. When I shut down my laptop (start>shutdown) it looks like it will shut down completely but then it turns on by itself and shows BSOD. Here is the picture of BSOD.

Can someone explain to me how to solve it.

Thanks

Also I have attached Minidump folder from Windows.
My spec:

Laptop: Lenovo ThinkPad Edge E540
OS: Windows 7 Proffesional x64
CPU: Intel Core i3-4000M Processor( 2.40GHz 1600MHz 3MB)
RAM: 8GB PC3-12800 DDR3L SDRAM 1600 MHz
Graphics: Intel HD Graphics 4600
Storage: SSD 120GB Kingston V300

Answer:BSOD during shutdown or restart sequence

Hey there!

Code:
BugCheck F4, {3, fffffa800d591b10, fffffa800d591df0, fffff800033846d0}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe
Your bugchecks are 0xF4's, this could mean that there's a virus, a failing harddrive, failing RAM stick/s. Run SeaTools(DO NOT RUN FOR SSDS) SeaTools for DOS and Windows - How to Use Also run MemTest86+ for 8 passes. It must be MemTest86+. RAM - Test with Memtest86+ Scan your computer for viruses using Malwarebytes. Malwarebytes Anti-Malware Free

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just happened today

everytime i wanted to restart, it came up with this BSOD

SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION

ran memtest for 7 passes with no error

seems like all my recent bsods are memory related. i dont have any spare rams to try.

any help much appreciated. im getting tired with all the recent bsods.

thanks !!

Answer:Unable to shutdown or restart w/o BSOD

  
Quote: Originally Posted by enrell


just happened today

everytime i wanted to restart, it came up with this BSOD

SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION

ran memtest for 7 passes with no error

seems like all my recent bsods are memory related. i dont have any spare rams to try.

any help much appreciated. im getting tired with all the recent bsods.

thanks !!



Do you realize you have driver verifier running?

It may in itself be the cause.


Using Driver Verifier to identify issues with Drivers

5 more replies
Relevance 61.91%

When i click shutdown/restart button it goes BSOD here's the complete log of my PC:

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Hi all,

I recently built a new computer and installed windows 8.1 x64. When I shutdown or restart a computer. It may cause of freeze "Shutting down" or "Restarting" screen. After 5 minutes, BSOD "driver_power_state_failure" screen appear and computer force to restart.

Please help me.

PS. Sorry for my english.

Answer:BSOD Driver_Power_State_Failure when shutdown and restart

Where did you get your installation?
This kind of activation is only used for enterprise by organisations, or illegal with cracking.

Code:
<DiagReport>
<LicensingData>
<ToolVersion>6.3.9600.16384</ToolVersion>
<LicensingStatus>SL_LICENSING_STATUS_NOTIFICATION</LicensingStatus>
<LicensingStatusReason>0xC004F056</LicensingStatusReason>
<LocalGenuineState>SL_GEN_STATE_INVALID_LICENSE</LocalGenuineState>
<LocalGenuineResultP>0</LocalGenuineResultP>
<LastOnlineGenuineResult></LastOnlineGenuineResult>
<GraceTimeMinutes>0</GraceTimeMinutes>
<TotalGraceDays>0</TotalGraceDays>
<ValidityExpiration></ValidityExpiration>
<ActivePartialProductKey>9D6T9</ActivePartialProductKey>
<ActiveProductKeyPid2>00261-50000-00000-AA574</ActiveProductKeyPid2>
<OSVersion>6.3.9600.2.00010100.0.0.048</OSVersion>
<ProductName>Windows 8.1 Pro</ProductName>
<ProcessorArchitecture>x64</ProcessorArchitecture>
<EditionId>Professional</EditionId>
<BuildLab>9600.winblue_gdr.130913-2141</BuildLab>
<TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone>
<ActiveSkuId>c06b6981-d7fd-4a35-b7b4-054742b7af67</ActiveSkuId>
<ActiveSkuDescription>Windows(R) Operating System, VOLUME_KMSCLIENT channel</ActiveSkuDescription>
<ProductUniquenessGro... Read more

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Relevance 61.5%

I have a problem as my laptop crashes following a period of inactivity or when i try to shut it down. I get the BSOD. I tried to update the service pack (pack 1), but that also fails with the error, driver power state failure. I have tried to look at and understand the dump file following a BSOD and it appears there might be a problem with ntoskrnl.exe. I attach the dump file in the hope someone out there can make more sense of it than me. Any suggestions on how to rectify my problem. Incidentally, i have only recently loaded windows 7. Prior to that I was using Vista with few problems.

Answer:BSOD on shutdown or restart, error 0x000009

Hi Revmd welcome to SF

Uninstall and clean avg from your system using the avgremoverx64

Download and install Microsoft security essentials
Update these old software\drivers

Starting from hpdskflt.sys HP Mobile Data Protection System Disk Filter
HP-Laptop Computers, Desktops, Printers, Servers and more


Code:
rismcx64.sys fffff880`04a00000 fffff880`04a13800 0x00013800 0x4587ad59 19-Dec-06 12:14:01 μμ
SbAlg.sys fffff880`0137c000 fffff880`0138e000 0x00012000 0x462dde00 24-Apr-07 1:37:52 μμ
sncduvc.SYS fffff880`07de8000 fffff880`07df0980 0x00008980 0x46417575 09-May-07 10:17:09 πμ
btkrnl.sys fffff880`058cd000 fffff880`059e3e80 0x00116e80 0x47436633 21-Nov-07 1:56:51 πμ
btwusb.sys fffff880`07bab000 fffff880`07bbab00 0x0000fb00 0x474b5415 27-Nov-07 2:17:41 πμ
rimmpx64.sys fffff880`051e6000 fffff880`051fb000 0x00015000 0x4822cacd 08-May-08 12:41:33 μμ
dump_iaStor.sys fffff880`02251000 fffff880`02361000 0x00110000 0x484f9a87 11-Jun-08 12:27:35 μμ
iaStor.sys fffff880`01213000 fffff880`01323000 0x00110000 0x484f9a87 11-Jun-08 12:27:35 μμ
snp2uvc.sys ff... Read more

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Relevance 61.5%

Hi, I have been experiencing a BSOD every time I try to shut down, log off, or switch user accounts. I have uploaded my diagnostic folder. Thanks for any help.

Answer:BSOD on shutdown, restart, log off, switching accounts

Can anyone find a solution to this problem?

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Relevance 61.5%

Hi all,

In the past days my laptop shutdown unexpectedly only with uTorrent opened... I thought it was from high temperature but now I just don't know what is it because I don't think the laptop is too much warm and it not doing any heavy task when this happens...

Reports and BSOD logs in attached in this post.
Hope you can help me.

Thanks,
Andr?

Answer:BSOD Windows 7 x64 shutdown and/or restart randomly

Your crash reports indicate a possible problem with your Windows installation. Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.







  
Quote: Originally Posted by Brink


NOTE: The MGADIAG report does not contain any sensitive or personal information, and is best posted un-edited for us to be able to help.

7. Select (highlight) all of the MGADiag report that you just pasted, and click on the code box # toolbar icon to wrap the report in a code box when posted. (see screenshot below)

Attachment 220060

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I've had severe problems with this computer. The most recent one is stalling at shutdown and a bsod before an automatic restart.
I've also been attempting to reinstall the nvidia drivers but have been running into severe problems with that as well as random freezing to the system.



Any help you can give me is appreciated

Thank you

Update: Managed to fix the nvidia problems, now just dealing with the BSOD.

Answer:Stalling at shutdown for 20 minutes before BSOD and restart

Hello rzantarra and welcome to Sevenforums.

* On top of your head, when did you manage to install Daemon Tools?
* What diagnoses have you done so far (could be Memtest86+, Furmark etc.)
* Have you installed anything new recently? (drivers, software or hardware)

BSOD Analyse

Problem Devices


Code:
NVIDIA GeForce GTX 285 PCI\VEN_10DE&DEV_05E3&SUBSYS_12853842&REV_A1\4&CC23A24&0&0010 Failure using the VxD loader.
You've made an edit saying you fixed something related to your Graphics Card. I don't know if the NFO is too old to display that it's been fixed, but at least it showed failure at the VxD loader. This can indicate a bad return address between the operation system and the driver (or software).If you fixed it, it'll be gone in the Device Manager

Problem devices can be found in your Device Manager. Search Device Manager in Start, and look for . Note that if the warning sign isn't there, select View on the top of the window, and end with Show hidden devices.Also uploading a new NFO would be useful.
How to catch a standalone nfo file.




Quote:
To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.






Co... Read more

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Hello there,

I 'd like to ask for help with my PC and help with several BSOD's that i am getting almost everyday.

Random BSOD's started the day after i completed my rig. I ve changed the HDD for new intel 520 SSD and following the instructions ive installed Windows 7 Proffesional 64-bit there. Second HW change was the graphic card , i ve replaced the gtx 470 OC for hd 7970 OC. And i ve also replaced the CPU heatsing and got Noctua NH- d14.

Processor: Intel core i7-950 CPU @3.20 GHZ
Motherboard: ASUS Rampage III Extreme, Bios. ver
Installed memory ram: 6GB Corsair DOminator 1600
System type: windows 7 pro 64 bit, SP1
Video Card: ATI HD Radeon 7970 OC
Primary Hard Drive: 250 GB Intel 520 - Single Drive
Data Hard Drive: 1 TB HARD DRIVE - Single Drive //removed after continuously BSOD's
Case Thermaltake Speedo , GPU heatsing - Noctua HD D14

When I am getting BSOD's ? First time i got it while i was playing World of Warcraft , with firefox on backround. THis happened several times. Other situations, when BSOD. appeared were when i was booting the Windows, i was doing something in WIn enviroment and it crashed. I ve come to such situtation , that Win kept crashing again and again, even in minimal safe mode. It kept crashing after som period of time when PC was idle, or when i tired to run something in normal/safe mode ....

I ve made restore to some certain points , and PC ran fine for the rest of the day. THen i shut down the PC, and next morning BSOD is here again, im... Read more

Answer:Multiple BSOD's randomly or after restart/shutdown

Alright, first step is to load setup defaults in the BIOS and make sure you stop overclocking the RAM to 1600 MHz and run at 1333 MHz instead. See if that provides stability.
Problem Devices:
Code:
Generic Bluetooth Radio USB\VID_0A12&PID_0001\5&23B074A8&0&1 This device is disabled.
Disabling Bluetooth devices is fairly common. If this was intentional, do not worry about it.
Programs known to cause problems with Windows 7:
Code:
msiafterburner.exe c:\program files (x86)\msi afterburner\msiafterburner.exe 1968 6 200 1380 1. 4. 2012 16:46 2.2.0.0 396,32 KB (405*832 bytes) 20. 3. 2012 7:49

Security Software: ??? Recommend installing either of these two:Microsoft Security Essentials - Free Antivirus for Windows

Good and Free system security combination.
Run a full scan with your new security software after it is updated. Make sure you do not have any malware/viruses.
Install all remaining Windows updates (optional, as well, except for any device driver updates).

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [D:\Kingston\BSODDmpFiles\LeClair\Windows_NT6_BSOD_jcgriff2\040112-13634-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinN... Read more

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I have followed all the rules and attached the results of the SF Diagnostic Tool.

My new laptop runs fine but when I shut it down or restart it, I get the blue screen and when I start the computer again it tells me that Windows was not shut down properly. It was running fine for approximately 2 weeks.

The only two things that I have installed the past few days were CCleaner and iTunes. I tried to uninstall both to no avail.

I know it could be worse and the system could me crashing while running, but this is still a huge annoyance and affects my operation with it.

Thanks for any help you can offer. I came here first instead of trying all the other shenanigans people suggest with sweepers and such.

Answer:BSOD only when i shutdown or restart the computer - new install

Probably an issue with your SSD.


Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\SF_23-06-2013\062313-23415-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`03013000 PsLoadedModuleList = 0xfffff800`03256670
Debug session time: Sun Jun 23 19:47:00.045 2013 (UTC + 6:00)
System Uptime: 0 days 0:10:18.388
Loading Kernel Symbols
...............................................................
................................................................
............................................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detaile... Read more

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Hello,

I was having an issue with a Power_state_failure every time I shutdown or restart the PC. It's a new PC and It has had this problem straight out of the box. When I get the blue screen it forces me to shut it down improperly. Furthermore, the computer freezes without a blue screen while restarting or shutting down and this also forces a hard shutdown. I have uploaded the results from the tool and thanks in advance for your help

Answer:BSOD - power_state_failure error on New PC (Shutdown/Restart)

Please update your profile system specs....

you did mention you had bluescreen ... I dont see any BSOD dumps in the zip you uploaded.

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I recently built a new PC, initially everything was OK but now I get a number of problem sysmptoms (please see SYMPTOMS below).
It's slightly more complicated than that because the PC switches between Good Mode and Bad Mode.
In Bad Mode I get all the SYMPTOMS but in Good Mode I only get the "Windows Update fails" symptom.
I can see no obvious reason why the PC switches between these two modes.

I've no idea what's going on here so if anybody has any suggestions I'd be very interested to hear them.
SYMPTOMS
1) Shutdown/Restart Freeze
Sometimes selecting Shutdown/Restart (including the "update" variants) starts the blue screen with the marbles rolling round their circular track but after a few seconds the marbles feeze, the cursor/pointer stops responding to mouse movements and nothing happens until either the power or reset button is pressed.
2) Shutdown/Restart BSOD
If the Shutdown/Restart doesn't freeze then it goes on for about five minutes then the un-smily screen appears (BSOD?) with the error message DRIVER_POWER_STATE_FAILURE. Then the PC restarts.
3) Sleep never wakes
When Sleep is selected the PC appears to sleep but does not wake from keyboard or mouse.
4) USB devices not detected
Memory sticks, Cameras, Hubs, Phones, Microscope, nothing is ever detected unless it is plugged in before the PC is started up. By "Not Detected" I mean that when I plug a device in the PC shows absolutely no indication that anything has hap... Read more

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I recently updated my system with a 1TB raid 1 array. Everything worked fine for about 2 weeks, but I started getting a BSOD, error code 0x0000001e when I would try to shut down. At first it was intermittently, but it's become more and more prevalent. Now it happens every time the computer is shut down. After the BSOD, the computer will automatically reboot, leaving me no way to shut off the computer, save manually powering down the system.

I've done some basic research, and what I've found was that this issue is primarily related to system drivers not working properly. No new programs or application were added to the system since the hdd upgrade.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Extra information about the problem
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800031796EA
BCP3: 0000000000000001
BCP4: 0000000000000018
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_UNKNOWN_SYSTEM_FAILURE_ON_MACHINE
Server information: 3605e08d-343d-4549-a7bb-5c68e88554e4

I have attached the windows 7 Formus.zip with the related dumps and information. If there is anything else I can provide, please let me know. Thanks for your help, looking forward to resolving this issue.

Answer:Please help, BSOD upon shutdown or restart, error 0x0000001e

I would suggest updating drivers.

You can use

Driver Easy - Auto Detect, Download, Backup, Restore & Uninstall Drivers

Its free, and very good. Or DriverMax, its free too, but you need to make an account.

did you recently installed new network driver? Or any software regarding network?

5 more replies
Relevance 61.5%

Hi,

I recently had a BSOD error show whilst using Chrome (in Windows 8.1). It failed to restart automatically and now I have several problems with the computer:

1. Computer won't shut down properly. The screen goes black but it's still on. Holding down the power button sometimes turns it off but that doesn't always seem to work.

2. Computer won't restart properly. On restart it hangs at the 'Restarting...' screen (wheel just keeps on turning forever).

3. I can't open control panel. If I try the window opens but it stays white with a loading wheel and never loads properly. I also can't close it afterwards.

4. No programs seem to be launched on startup. I have things like 'The Audio Service is not running' when hovering over the volume control on the taskbar. I have several programs set to launch on startup and none of them do but I do appear to be able to start them manually (and they will then show in the taskbar).

Those are all the symptoms I have noticed so far. Any help would be hugely appreciated.
Update:

It seems that the startup programs do eventually launch but only after an hour or so of the computer being switched on.

I tried a system restore but that did not help and attempting to repair startup files from the windows 8.1 install disk failed.

It's getting to the stage where I think I'm going to try a full reset (at least I've been able to backup files) unless anybody can give me any advice.

Answer:BSOD followed by computer unable to restart or shutdown

Hi Robpanda & Welcome to the forums ^_^,

Kindly follow the instructions present on the link below as the ZIP contains informative log files which would help us in diagnosing the problems
Blue Screen of Death (BSOD) Posting Instructions

Kindly upload the ZIP file in your next post so that it could be analysed ^_^.

-Pranav

1 more replies
Relevance 61.5%

I have just recently built this PC (first build) around the beginning of December 2015 and I have been trying and trying to solve my BSOD issue and I just don't know enough to do it on my own so I am asking for some help.

Anytime I restart/shutdown my PC about 95% of the time it will get hung up at the "Shutting Down.." screen and it sits there for about 10-15min then the BSOD pops up, does its thing and restarts my PC back to desktop.

I have followed the upload instructions and uploaded the .zip file that was created from the instruction page download. If needed I can upload the much larger (~600mb) MEMORY.dmp that was created as well from the BSOD.

Answer:BSOD After Shutdown/Restart, error 0x0000009F

Welcome to SF Garadan77 .

The blocked irp appears to be caused due to TeeDriverx64.sys
which is the Intel Management Engine Interface driver.


Code:
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800d488060, Physical Device Object of the stack
Arg3: fffff80000b9a3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa8013fe3e10, The blocked IRP
!irp fffffa80110f7760
Irp is active with 4 stacks 3 is current (= 0xfffffa80110f78c0)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[N/A(0), N/A(0)]
0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[N/A(0), N/A(0)]
0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
0 e1 fffffa800ea64220 00000000 00000000-00000000 pending
Unable to load image \SystemRoot\system32\DRIVERS\TeeDriverx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for TeeDriverx64.sys
*** ERROR: Module load completed but symbols could not be loaded for TeeDriverx64.sys
\Driver\MEIx64
Args: 00016600 00000001 00000004 00000005
[N/A(0), N/A(0)]
0 0 00000... Read more

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Relevance 61.5%

Hi All,

I recently replaced my original HDD with a Samsung SSD 120GB, installed fresh Windows 10 Pro on my laptop and now, it cannot be shutdown or restarted properly as before.

When I shutdown/restart the PC, the screen goes black but the power button light is still on and after 10 minutes or so, the BSOD appear with error message as DRIVER_POWER_STATE_FAILURE.

I tried everything I found on the Internet regarding this error, such as disable Fast-Startup mode (actually I also disabled Hibernate), disable Intel Management Engine, update Display driver to the latest version but nothing works (

I struggled with this annoying problem in 4 days already and will highly appreciate all of your help. Thank you a lot.

Answer:Hang at shutdown or restart - BSOD Driver_Power_State_Failure

Hi M150,

Welcome to the 10forums

Unfortunately there are no logs about BSODs, but could you please check your SSD for firmware updates

Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial

39 more replies
Relevance 61.5%

I notice the BSOD trend to happen frequently when I have video/ flash running.

I'm suspecting it to be a video/graphic card problem?

Please help me to identify the problem.

Thanks!

Answer:Random BSOD and auto shutdown/ restart

? OS - Windows 7 Home Premium
? x86 (32-bit)
? What was original installed OS on system? Windows 7
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM version
? Age of system (hardware) - roughly 2 years
? Age of OS installation - have you re-installed the OS? no re-installation.

? CPU - Intel Core i3 M 330 @ 2.13GHz
? Video Card - ATI Mobility Radeon HD 5145
? MotherBoard - integrated (laptop)
? Power Supply - brand & wattage - Toshiba (100-240V) (original)

? System Manufacturer - Toshiba Satellite L510
? Exact model number (if laptop, check label on bottom) - PSLGWL - 002003

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Relevance 61.5%

**EDIT: Included SF Debug zip**
System Specs:
CPU: i7-920 [Cooled via Corsair H-series liquid cooling]
RAM: 12GB Corsair Dominator [Fully tested; 100% pass]
GPU: Geforce GTX 670 4GB [x2; SLI]
OS: Windows 8.1 w/ lastest drivers from Windows Update
Main Drive: Intel 510 120GB SSD

This actually started with Windows 8 at some point. I performed a fresh install of Win8 on a Win7 machine (part of that Win8 Pro for $20).

I had hoped that 8.1 might fix the issue if there was a 'core' driver that had been corrupted...sadly it did not.
Below is the Kernel Memory Dump, this is the same result for every BSoD I get. And the BSoD isn't on every power down...sometimes the machine will sit at 'Shutting Down' for a few seconds (less than 10; <3 SSD) or last over half a minute before finally powering down. The other times...it's upwards to 1 minute and the "unhappy face".

Code:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [E:\System Data\MEMORY.DMP]
Kernel Bitmap Dump File: Only kernel address space is available
Symbol search path is: http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
Machine Name:
Kernel base = 0xfffff803`dbe74000 PsLoadedModuleList = 0xfffff803`dc138990
Debug session time: Fri Feb 7... Read more

Answer:[BSoD] Windows 8.1 - On Power Down (Restart or Shutdown)

Hey,

Blue Screen of Death (BSOD) Posting Instructions

7 more replies
Relevance 61.5%

I recently built a new PC, initially everything was OK but now I get a number of problem sysmptoms (please see SYMPTOMS below).
It's slightly more complicated than that because the PC switches between Good Mode and Bad Mode.
In Bad Mode I get all the SYMPTOMS but in Good Mode I only get the "Windows Update fails" symptom.
I can see no obvious reason why the PC switches between these two modes.

I've no idea what's going on here so if anybody has any suggestions I'd be very interested to hear them.
SYMPTOMS
1) Shutdown/Restart Freeze
Sometimes selecting Shutdown/Restart (including the "update" variants) starts the blue screen with the marbles rolling round their circular track but after a few seconds the marbles feeze, the cursor/pointer stops responding to mouse movements and nothing happens until either the power or reset button is pressed.
2) Shutdown/Restart BSOD
If the Shutdown/Restart doesn't freeze then it goes on for about five minutes then the un-smily screen appears (BSOD?) with the error message DRIVER_POWER_STATE_FAILURE. Then the PC restarts.
3) Sleep never wakes
When Sleep is selected the PC appears to sleep but does not wake from keyboard or mouse.
4) USB devices not detected
Memory sticks, Cameras, Hubs, Phones, Microscope, nothing is ever detected unless it is plugged in before the PC is started up. By "Not Detected" I mean that when I plug a device in the PC shows absolutely no indication that anything has hap... Read more

Answer:BSOD or freezing during Shutdown/Restart, no USB, No Update

Please do one more thing. Upload the list of all the third party drivers Using NirSoft DriverView :

Download and execute DriverviewView > Hide Microsoft DriversEdit > Select allFile > Save Selected ItemsIn the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.Zip the .txt file and upload it.
And, Uninstall AUSU AI Suite!

12 more replies
Relevance 61.5%

Hi All,

I recently replaced my original HDD with a Samsung SSD 120GB, installed fresh Windows 10 Pro on my laptop and now, it cannot be shutdown or restarted properly as before.

When I shutdown/restart the PC, the screen goes black but the power button light is still on and after 10 minutes or so, the BSOD appear with error message as DRIVER_POWER_STATE_FAILURE.

I tried everything I found on the Internet regarding this error, such as disable Fast-Startup mode (actually I also disabled Hibernate), disable Intel Management Engine, update Display driver to the latest version but nothing works (

I struggled with this annoying problem in 4 days already and will highly appreciate all of your help. Thank you a lot.

More replies
Relevance 61.5%

I have been dealing with this issue for nearly a year. I have done multiple re-installations of Windows 7, I have spoken to Alienware support who sent me a new hard drive thinking that was the issue... That was about 6 months or so ago and I'm now getting corruption messages for files on the new HD.

The bsod occurs when I try to shut down or restart the computer. It is a power state failure. I have run a bluescreen viewer program and was shown it's being caused by ntoskrnl.exe. I've attached all the information you may need to this email. Let me know if you need something I didn't include.

I reinstalled windows in February... I've started getting the bsod again after 2 months. I'm considering installing Windows 10 to see if that will fix it, but do not have much hope. I've updated drivers, but not sure if I've hit them all. Went to Dell, where I purchased the computer and updated what drivers they suggested.

Any help will be appreciated. Nothing I have done seems to fix the problem. I'm computer savvy, but not an expert by any stretch. I'm about ready to throw this computer through a window.

Answer:BSOD at Shutdown and Restart - Alienware m14x R2

I'm not having the same BSOD problems as you but I've also used BlueScreen View to diagnose BSODs on my A-Ware PC. It also reads that there is a problem with "ntoskrnl.exe", so perhaps this is just BSV's way of saying:

"I don't know what the problem is".

Just thought I'd mention that.

Have you tried WhoCrashed? Might get better results.

1 more replies
Relevance 60.68%

Hello knowledgeable forum people, I am hoping for some help.

My computer crashes on shutdown, restart and I suspect hibernate (I think that is what causes them while it sits idle). It was more broken yesterday than it is now, as I have seemingly solved some of the problems. I have included some history below, just in case it's useful.

--- HISTORY ---

I got back from a trip (4 month exchange) and installed 26 windows updates. only KB2607576 failed, then it worked when windows tried again. When I opened Windows after that, my NIC card and several USB drivers weren't working (code 10 I think... certain .dlls didn't load). I had to disable/reenable each device/usb one in order to get them working. Occasionally the system would hang while I did this, usually on the last USB - forcing a manual power off.

I eventually rolled back to a restore solved before I left for my exchange and; updated my BIOS, chipset and USB to the latest from the manu's site. I figure windows installed the new USB 3.0 drivers (Renases USB 3.0 Host Controller/Root Hub) without any regard to my chipset/bios version and this somehow caused the problem - though I have no evidence and little experience in this area.

Windows was also telling me Skype wasn't working, though it appeared to be working fine (it gave mo the fix a problem with... dialogue). I have re-installed Skype since.

Now everything seems to be working (NIC, USB, etc.), except for the crashes. When it crashes, I see a BSOD. A BSOD was happe... Read more

Answer:BSOD on Shutdown, Restart, Sleep, Hibernate; 0x0000001E

Easy, these were virtually all caused by yoour AppleCharger.sys

Unable to load image \SystemRoot\system32\DRIVERS\AppleCharger.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Probably caused by : AppleCharger.sys ( AppleCharger+270c )

I would remove it at least to test.

6 more replies
Relevance 60.68%

Have a BSOD on shutdown/restart of the PC where the bluescreen just flashes up on screen for about 4 seconds then goes away again i.e on restart the blue screen flashes up before the dell logo and system boots as normal- i have never seen a blue screen do this before. The blue screen never comes up during normal running of the pc just on shutdown/restart.

i am guessing the fault is with a network driver. I have two NIC on the PC- one internal NIC from Dell and one Intel Gigabit PCIe card. Disabling either one of the cards gets rid of the blue screen. Doesnt matter which is disabled as long as one is disabled so it doesnt appear isolated to one card more some form of conflict.

My real problem is i cannot update the driver for the PCIe card or replace it- it is attached to a camera and the driver and card are the only compatible version with the camera. I also do not have space to add a new NIC card and i need both NIC's to work so i need to somehow get rid of bluescreen without changing the PCIe NIC driver or disabling one of the cards. If it pointed to be an issue with the PCIe NIC hardware i could replace it with an exact card. I have re-installed windows but the issue remains.
Any help would be appreciated i cant find any info on "EbNDIS.sys"

Answer:BSOD on shutdown/restart of windows 7 64 bit Dell PC - EbNDIS.sys

Hello skjom, can you post it following the Blue Screen of Death (BSOD) Posting Instructions?

9 more replies
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I thought the original problem was related to uTorrent, however it just happened again without uTorrent running.

There is no traditional BSOD, just black screen as the PC reboots. I get the "Start in safe mode option"

I had my RAM set to XMP but disabled that and set it back to Manual before this last crash.

I believe some constants are internet usage - all 4 crashes tonight the 360 has been playing a video from the PC HDD (my OS is on a 4x SSD array), and I've had a twitch.tv stream open too.

Thanks for your help in advance!

Answer:No BSOD but Complete shutdown and restart uTorrent issue Maybe?

4th reboot tonight

this time Chrome was running with about 15 tabs, one pop-out Twitch.tv screen.

Steam, and the usual background stuff.

I had logged into battle.net (starcraft 2) looked around, and started a match. The second the 3, 2, 1 countdown finished and the loading screen popped up - crash.

I've got my temps up here now and that all seems good.

3 more replies
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every time I shut down the computer there is a page fault in non paged area error, and then the computer restarts love to know why.

any help would be great thanks

Answer:BSOD on shutdown and restart. No issue in safe mode

i'm not an expert but im assuming that the gigabyte usb charger is the problem
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 50, {ffffffffffffffd0, 1, fffff80271f0eba3, 0}
*** WARNING: Unable to verify timestamp for UsbCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for UsbCharger.sys
Could not read faulting driver name
Probably caused by : UsbCharger.sys ( UsbCharger+164d )
Followup: MachineOwner

4 more replies
Relevance 60.68%

Hello All,

I am totally new to this and am really confused. About maybe a week ago I started having BSOD, plus Windows wouldn't restart after going into Sleepmode, and when I tried to Shut Down it would bring up the shut down screen then just keep "shutting down" with out ever shutting down.

So I read some internet stuff and "Reinstalled Windows 7" and seem to still have the issues. So now I am here.

Any assistance or help would be great and I am a total novice at this and I would really like to get my PC back to normal.

System Specs

System Manufacturer/Model Number
Custom Built PC
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD FX(tm)-6100 Six-Core Processor
Motherboard
Gigabyte Technology Co., Ltd. GA-990FXA-UD5
Memory
8.00 GB
Graphics Card(s)
NVIDIA GeForce GTS 450
Sound Card
(1) NVIDIA High Definition Audio (2) Realtek High Definiti
Monitor(s) Displays
Acer S231HL LCD 22"
Screen Resolution
1920 x 1080
Hard Drives
WDC WD2500KS-00MJB0 ATA Device

Answer:BSOD plus restart from sleep mode and shutdown errors

Okay so it happened again.

The Blue Screen had this status: driver_power_state_failure

with the restart


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80094B6A00
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA8007305010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\090112-30045-01.dmp
C:\Users\Wes\AppData\Local\Temp\WER-70871-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

And I am posting a new SF Diagnostic tool grab. Any assistance would really be helpful. I am outta my Gord and I really want to get my PC back on track.

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I've spent probably 7 hours trying to figure this out from searches and different potential resolutions and I am completely stumped. This is a fresh install of Windows 7 Home Premium on a fairly basic machine. I can boot in to safe mode, disconnect any connection to the network, ensure WOL is turned off via the CMOS, and still Windows 7 will not shutdown. There is no BSOD. It simply appears to shutdown, but then the computer reboots with the PC offering a beep in the same way as if I performed a cold boot. If I elect to restart this beep will not be reflected.

I've tried different drivers and just about everything I can think of and still nothing. The event viewer appears almost entirely clean as well. I've also restored fail-safe defaults in the BIOS as well as Optimized and the issue persists. Any guidance is appreciated.

Answer:Fresh install of Win7 - No BSOD, but won't shutdown, only restart

I would reinstall again....sounds like some sort of the installation has gotten corrupted. Then make sure you have all the latest drivers from hardware makers.

5 more replies
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Around the same time this started occurring there was both a lightning storm and then my network adapter essentially vanished from my system records.

Answer:BSOD on system restart or shutdown, W7 X64 ERROR: 0x000001E

Welcome to 7F DocMercy .
Unfortunately files are missing, so I'm not getting the full picture.
Please run the SFDT again and let it run its course it can take 15min at times to collect all the data necessary.
There should be eight files generated not including the dumps.

Five out of the seven uploaded bug checks blame an outdated driver, while the other two are a TDR.


Code:
BugCheck 1E, {ffffffffc0000005, fffff80003dba0ca, 0, 4e}

*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Probably caused by : AppleCharger.sys ( AppleCharger+26c0 )

Code:
lmvm AppleCharger
start end module name
fffff880`0402f000 fffff880`04037000 AppleCharger T (no symbols)
Loaded symbol image file: AppleCharger.sys
Image path: \SystemRoot\system32\DRIVERS\AppleCharger.sys
Image name: AppleCharger.sys
Timestamp: Thu Apr 22 10:05:49 2010
Driver Reference Table - AppleCharger.sys
Please remove any of Gigabyte's Utilities.


A TDR (Timeout Detection Recovery) is not a bugcheck in the true sense in that something
has went terribly wrong in the kernel which forced the machine to crash.







  
Quote: Originally Posted by TVeblen


"Display driver xxxxx stopped responding and was recovered"

Timeout Detection & Recovery (TDR) = "Display Driver Stopped Respondin... Read more

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hello,

my pc is getting a BSOD whenever I restart or shutdown, apart from those times it runs perfectly well. I recently relocated my page file off of my SSD onto one of my other HDD's but have allocated the same size of page file.

Apart from that change I havent installed or done anything else of note recently to cause these BSOD's.

So far I have checked my RAM, checked the integrity of my windows files, disabled the drivers of my graphics card, audio card, modem and restarted (recieving the same BSOD with all disabled) and run windows in safe mode with networking, in which it restarted fine.

My dump files can be found here

any help or analysis of my dump files would be great thanks.

Answer:BSOD on restart and shutdown, dump files attached

  
Quote: Originally Posted by mrmimz


hello,

my pc is getting a BSOD whenever I restart or shutdown, apart from those times it runs perfectly well. I recently relocated my page file off of my SSD onto one of my other HDD's but have allocated the same size of page file.

Apart from that change I havent installed or done anything else of note recently to cause these BSOD's.

So far I have checked my RAM, checked the integrity of my windows files, disabled the drivers of my graphics card, audio card, modem and restarted (recieving the same BSOD with all disabled) and run windows in safe mode with networking, in which it restarted fine.

My dump files can be found here

any help or analysis of my dump files would be great thanks.


Most recent crash was blamed on eketo.exe and there is no English reference to it. I would download malwarebytes and run it.

2 more replies
Relevance 60.68%

Hi guys,

I posted a couple weeks ago on here about an issue with my new laptop which luckily you were able to solve within a very short time, so I thought I would try again.
I no longer have any issues of BSOD during use of my laptop, but when I shut the lid for it to sleep, or sometimes during an attempted restart the BSOD occurs.

Attached are the files from the diagnostic tool!

On a non BSOD related note. My laptop has the intel(r) centrino(r) advanced-n 6235 wireless chipset in it which drops out and disables itself regularly. A potential fix I found on the internet was to roll back the drivers to a much earlier one, however the driver for this device was what caused the original BSODs which are now solved. Any guidance on this?

Thanks a lot,
PEter

Answer:BSOD during sleep, restart and shutdown. Error 0x000009x

Hi pbrownless .

I'm afraid I have some bad news :\ .
Your description in the second paragraph along with the most recent dump (and it's consistent
among the rest of them for that matter) leads me to believe that you might have a defected hardware.
The bug checks are all 0x9F which is DRIVER POWER STATE FAILURE that happens in
transitions between power states most commonly S0 (ON state) > S3 (Sleep state)
or vice-verse. You can read more HERE.

The most common cause is a device driver but sometimes it's the hardware itself
that is at fault.
Just by looking at the unloaded modules, we see the problematic NETwsw00.sys and a hibernation
driver which are both inline with you original post, given that you had troubles in the past regarding
this driver/hardware and that it is recently misbehaving in general i would consider an RMA if that is an option.

Code:
Unloaded modules:
fffff880`0895c000 fffff880`0896a000 monitor.sys
fffff880`0894f000 fffff880`0895c000 vwifibus.sys
fffff880`07e00000 fffff880`0894f000 NETwsw00.sys
fffff880`08986000 fffff880`08994000 monitor.sys
fffff880`0894f000 fffff880`0895c000 vwifibus.sys
fffff880`07e00000 fffff880`0894f000 NETwsw00.sys
fffff880`0894f000 fffff880`0895c000 vwifibus.sys
fffff880`07e00000 fffff880`0894f000 NETwsw00.sys
fffff880`0895c000 fffff880`08968000 hiber_pciide
fffff880`08968000 fffff880`08973000 hiber_msahci
fffff880`08973000 fffff880`08986000 hiber_dumpfv
fffff880`0895c000 fffff880`0896a000 monitor.sys... Read more

5 more replies
Relevance 59.86%

I brought my PC desktop on the plane as checked luggage.
When I turned it on after arriving home, it would power up, but no bios and no beep
after a lot of cable wiggling etc. i started to trouble shoot it by taking pieces out and putting them back in.
after stripping it to just the ram, i got the beep and bios back.
slowly added piece by piece and it gradually worked.

Problem now is everytime I shut down or reboot I get bsod.

Here is the error:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: 8ACD3B98
BCP2: 00000000
BCP3: 86A26D82
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\080810-41293-01.dmp
C:\Users\DrSostagon\AppData\Local\Temp\WER-80590-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
My system is
System Manufacturer/Model Number Homebuilt OS windows 7 Ultimate 32 bit (installed within last 4 months) CPU Intel (R) Pentium (R) D CPU 3.00 GHZ Motherboard Asus P5KPL-AM EPU Memory 2G Graphics Card(s) NVIDIA GeForce 9800GT Sound Card internal Monitor(s) Displays LG w2353v Screen Resolution N/A H... Read more

Answer:Shipped computer overseas, now have BSOD everytime is shutdown/restart

Hi and welcome to SF!

How many DMp file do you have? Are you using any programs such as CCleaner, they might clean out your minidump folder. Please upload more next time if you can, simply just follow this procedure:





Quote:
Go to C:\Windows\Minidump and copy all of the dmp files to the desktop. Select all>right-click on one>Send to>New Compressed folder. Then attach the zip file to your next post by use of the paperclip icon in the advanced editor.







Quote:
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS


For now, please update these drivers:

Code:
ISODrive ISODrive.sys Fri Apr 13 16:42:14 2007 (461F5076)
ISO CD-ROM Device Driver - ISODrive
asusgsb asusgsb.sys Thu Sep 27 20:14:15 2007 (46FBACA7
ASUS Virtual Video Capture Device Driver ASUSTeK Computer Inc.-Support-
AsIO AsIO.sys Mon Dec 17 16:10:20 2007 (47663CFC)
Asus PCProbe Utility ASUSTeK Computer Inc.-Support-
Also, please perform a cleanboot:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7


Code:
BugCheck 50, {8acd3b98, 0, 86a26d82, 0}

Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+dc )

Followup: MachineOwner
---------
PROCESS_NAME: System
Regard,

Tuan

5 more replies
Relevance 59.86%

Hi fellas,

I've recently purchased a new prostar laptop(clevo), installed win7 pro x64 and everything has been running relatively painless so far. recently i've had two BSOD events during restart and shutdown. Not much else to report as far as issues go although my external hard drive stop registering in device manager or disk management. hard drive is tested on another laptop fine so i suspect sufficient power is not getting transferred through the usb to power the HD. not sure if related i just want to finish up the new machine without having regular BSOD's.

cheers

Answer:BSOD during either restart or shutdown. power driver state failure

Welcome to 7F.

1: AVG is causing issues.


Code:
fffff880`033cb2b8 fffff880`02d3a3cfUnable to load image \SystemRoot\system32\DRIVERS\avgtdia.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgtdia.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdia.sys
avgtdia+0x323cf

Code:
fffff880`0338b078 fffff880`03c1001aUnable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
avgidsdrivera+0x1001a
Uninstall AVG and install MS Security Essentials and MalwareBytes.



   Note
Make sure you uncheck the 'Enable Free Trial' box when installing MalwareBytes.


2: Your nVidia driver has been flagged.


Code:
fffff880`033cb7f8 fffff880`0f21778eUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
nvlddmkm+0x1f178e

0: kd> lmvm nvlddmkm
start end module name
fffff880`0f026000 fffff880`0fcfa000 nvlddmkm T (no symbols)
Loaded symbol image file: nvlddmkm.sys
Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
Image name: nvlddmkm.sys
Timestamp: Sat Sep 13 20:59:50 2014 (5414A236)
CheckSum: 00C8E... Read more

4 more replies
Relevance 59.86%

I've been having trouble getting my computer to properly restart or shutdown. I'll try to separate pertinent information and please feel free to ask for more details.

The problem:
During shut down or restart the computer will have a BSOD. This always happens during the screen that says "Shutting Down," and will happen about 10-15 minutes after this screen first loads up. It doesn't make a difference when I try to restart either because the computer still goes through the shutdown process and it seems to be triggered by that.

Other observations:
Since this problem has started, I've been having a couple other issues.
1. My antivirus (Norton 360) would sometimes not load up after start up. I have to manually open the program in order to get the icon to load up in the Tray. I've since added the Norton 360 shortcut to the Startup Folder to insure that the program opens after startup.
2. I have a built-in finger print scanner that also stopped working as well. This was more of a gradual process where it would work occasionally, but after several more shutdowns, the scanner won't even allow me to unlock my computer with it.
3. Just to be super clear I haven't had a "proper" shutdown and restart since late October.

Note: In the file the BSOD dumps from October till now are relevant and essentially all the same.

Answer:BSOD during shutdown/restart, error 0x0000009f "DRIVER_STATE_POWER_FAI

The BSOD is blaming to your WiFi adapter, Intel Centrino I guess.

Go to Intel Download Center. Take the Intel Driver Update Utility and get any possible update for Intel WiFi.

Let us know the result. It will be needed for there are some other things which are most probably factory bloatwares contributing to the issue. So we should monitor the situation after updating the wifi driver.

Also upload your MSINFO32.nfo file.
Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

____________________________

Code:
>[ 16, 2] 0 0 fffffa800769a050 00000000 00000000-00000000
Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
\Driver\NETwNs64
Args: 00014400 00000000 00000004 00000002

Code:
>[ 16, 2] 0 e1 fffffa800811c060 00000000 fffff80003929210-fffffa800bb71ed0 Success Error Cancel pending
Unable to load image \SystemRoot\system32\DRIVERS\ibmpmdrv.sys,... Read more

5 more replies
Relevance 59.86%

hi every time I try to shutdown restart or put it to sleep or hibernate it starts to then 20-30 later I get a blue screen that says

driver_power_state_failure
0x0000009f(0x00000003,0x84aeddb8,0x84f09e18,0x85b9d5p0)

and i don't know how to fix it i need help.

Answer:bsod 0x0000009f problem with shutdown restart sleep and hibernate

Welcome
For a start lets use an easy suggestion that has worked for many. Change your power settings to High Performance and not power save.
Step 2
Power Options and Sleep Mode Problems

If after trying this easy suggestion, if you still have problems, I will give you the more traditional suggestions.

83 more replies
Relevance 59.45%

Hello .. I'm Playing Some Kind of Game .. and it Freezes sometimes and it's Process Refuses to End @ the Task Manager , So I need to Restart The Computer to Start Again .. and When I do I get the 0x0000009F BSOD .. Waiting for Help

BTW .. its Windows 7 64-bit Home Premium
and it came installed on system .. and its arround 8-10 months old

Answer:BSOD when tryin to Restart or shutdown after a long black screen 0x09F

Related to pci.sys and your video driver. Updating to SP-1 should fix it

Please run the update readiness tool and then update to SP-1
Ensure you install the correct 64 or 32 bit option for your system)
Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)
Now update to SP-1

Learn how to install Windows 7 Service Pack 1 &#40;SP1&#41;

2 more replies
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Computer crash while afk

Here is the link that I have contacted BSOD support and the helper recommanded me to ask for help here too.

All the details of my system and error report is included in that link


I have the virus/trojan/spyware details included in this thread too.



I thank to VirGnarus
and I also appreciate your helps!

More replies
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Question: Forced Restart

Hi

Today when I booted up my computer it said "over clock failed" and this is wierd because I have not yet over clocked or even tried.

After I used the deafult settings it asked me to, it said it could not find my hard disk drive.

Now my computer restarts itself all the time....

I'm using"
Athlon 64 3000+
1GB RAM
9800 PRO 256
160GB HD
 

Answer:Forced Restart

what motherboard are you using?
try clearing the CMOS
 

4 more replies
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Question: forced to restart

ny computer is forced to restart automatically. it is very annoying. here is the result of hijack this. let me know if there is suspicious/dangerous files.

Logfile of HijackThis v1.99.1
Scan saved at 16:38:06, on 30/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\mnmsrvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe
C:\Program Files\Skype\... Read more

Answer:forced to restart

I'm going to move you tentatively to the security forums for someone to look at your log. I see that you are running bit torrent, which can be a huge source of bad downloads I'd recommend ditching that.

As a side note, restarts can be caused by overheating, bad ram, weak power supply, among other things.
 

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Hello!
 
I have a problem with shutting down when I restart or hibernate. Pc use up to 5-10 min staying on "restarting" screen and Hibernating ends with shutdown - Bsod in both instances.
 
BSOD say "power driver state failure" and bluescreenview say it's caused by drivers: 'mssmbios.sys' and 'mbae64.sys'.
 
Earlier BSOD: 'memory managment'(ntoskrnl.exe), 'system service exception'(ntoskrnl.exe), 'driver verifier detected violation'(nvlddmkm.sys).
 
 
pnp= plug and play? tried removing 'usb card reader', nothing..
 
 
Posting two minidumps from osronline.com:
 
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
Machine Name:
Kernel base = 0xfffff802`c5a76000 PsLoadedModuleList = 0xfffff802`c5d4f250
Debug session time: Sat Jan 24 14:51:17.048 2015 (UTC - 5:00)
System Uptime: 0 days 0:49:30.858
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000004, The power transition timed out wai... Read more

Answer:Slow shutdown-restart, ends with BSOD - power driver state failure

nvlddmkm.sys is an nVidia display driver. Try updating to the latest version.

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Question: Forced shutdown

Hi everyone,

I have an

Inspiron 1420 Dell computer
Windows Vista
32-bit operating system
2 gb RAM
Intel core 2 duo CPU @ 1.80 GHz

I am on the Dell reccomended power plan, which indicates equality between the use of battery and performance.

So here's my problem. I will leave my computer (plugged in or not doesn't seem to matter) alone for about 15-20 minutes. When I come back, the screen is black, and when I move the mouse, one of two things happens.

1. It stays black and I am forced to shutdown by holding down the power button
2. It goes back to whatever I was working on but then freezes- I can move the mouse around bu can't click on anything and am again forced to shutdown.

Anyone have any experience with this or know what to do? I've had some blue screens before as well.. I don't know if that is related or not.
I have absolutely no clue when it comes to computers... so I would appreciate any help.

Thanks!

Oh I wanted to add that I have tried ctrl alt delete, and that does not have any effect

Answer:Forced shutdown

Try new video drivers. I prefer the one's from the manufacturer of the video chipset (ATI, nVidia, Intel, etc) over the one's from Dell.

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Question: forced shutdown

My computer will not shutdown. I have to hold the power on button to shut down.
 

Answer:forced shutdown

To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.
 

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Question: Forced Shutdown

Everytime I go to Restart or Shutdown I am getting a forced showdown screen before Win 7 shutsdown. This is with all processes that I can control closed.

Here is what was running on my last shutdown:



I don't see anything out of the ordinary in that list to cause a forced shutdown. When I get the forced shutdown, I have tried to pause to see what process is causing the forced shutdown, but it never pauses and is gone so fast I can not read the process name.

If anyone has any ideas I would appreciate some help.

Answer:Forced Shutdown

  
Quote: Originally Posted by huffman


Everytime I go to Restart or Shutdown I am getting a forced showdown screen before Win 7 shutsdown. This is with all processes that I can control closed.

Here is what was running on my last shutdown:

Attachment 214284

I don't see anything out of the ordinary in that list to cause a forced shutdown. When I get the forced shutdown, I have tried to pause to see what process is causing the forced shutdown, but it never pauses and is gone so fast I can not read the process name.

If anyone has any ideas I would appreciate some help.


Go to start and type in msconfig and hit enter. Go to the startup tab and disable everything except your antivirus. Youwill get that message again when you reboot for the first time after you click restart now in msconfig. Try rebooting after the first reboot since you ran msconfig. This should improve computer performance and keep Windows from showing that message. If that dosn't help, adjust the wait to kill timeout setting as shown here: Shut Down -Speed Up

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Question: forced shutdown

When I turn my computer off I get the error: 1 program need to close: Iexplorer.exe
Which I don't have it open. Even if I opened it I closed it. This started doing this today. Any ideas what to do?

Answer:forced shutdown

I would probably check for toolbars that have been installed to Internet explorer. Usually has to do with online sevices that update a particular webpage or service on the machine.

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Hi everyone.

Yesterday I started having problems with my laptop. Every time I restart my computer, I get an error from windows saying that the services and controller app must be shut down (services.exe). After I click out of that window it prompts a reboot in 1 minute.

When I click on the technical info on the error it says 2 files will be included in the report:

Both are in my temp folder so they're
temp\werd3fe.dir00\services.exe mdmp
temp\werd3fe.dir00\appcompat.txt

It then takes forever, maybe 10 minutes or more to reboot my computer. If I wait this out, the services and controller app won't crash right away, it'll be a few hours. If I manually reboot it will happen almost instantly.

Does anybody know what this problem could be? I'm running stinger right now and will post the results of what comes up. I can't install hijackthis because everytime I do, I get an error saying its infected with the W32/Generic.Worm (hopefully stinger will be able to get rid of this as well). I would really not like to reformat, however I do have an external HD so if need be I can back things up.

I have heard this could be a sasser virus or a variant, or that it could be something related to windows firewall, which I am not running. Any help would be greatly appreciated. Thanks!
 

Answer:Services and Controller App - forced restart

Also, forgot to mention I'm using XP. Also when I boot in safe mode this does not happen.
 

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I was trying to get into my BIOS, but I missed the entry, so I forced a restart.

Afterwards, when I got into the BIOS and left, I accidentally caught myself into startup repair, but I didn't have patience. I unplugged the laptop and took out the battery. When I restarted, at first the systray icons looked funny. I restarted, and everything went to normal except Action Center forgot some of my preferences and it forgot my systray hide icon preferences. Also, my time got screwed up (which gave me a Windows Update scare), because I think the time in the BIOS was screwed.

I fixed those systray preferences. So far everything looks normal. What is the best thing to do with my computer? Should I do a restore to the last restore point, or should I just see how things go?

Nothing seems wrong at the moment.

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im having a problem playing my old dirt track sprint cars game. now when i play it, eventually it will freeze on me and i have to restart my pc. it isnt the rom im assuming because it does it in different spots each time im playing. anyone know what the deal is.
 

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Hi, Ive recently been having this problem and would like some help please.

My computer immediately restarts whenever i try to watch any streaming video online, and when i try to download/upload any video.

Other than this, the computer appears to be working fine. (eg. I can run computer games, download programs and files, but just cant watch videos). I have an AMD sempron 2800 processor, and a Radeon 9600 graphics card.

Ive tried McAfee virus scans and AVG virus scan. I've also run Spybot S&D. All three programmes found problems, but 'fixed' them. I have also tried playing a streaming video with the computer case cover off, just incase it was a over-heating problem. No luck!! A little help please?...
 

Answer:Forced restart during streaming/uploading

Often missing or corrupted codecs can cause your issues.I would check the files you are trying to view to confirm you have the correct ones.
You should also run "dxdiag.exe" at the Run box to test your system.
 

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Relevance 58.22%

im having a problem playing my old dirt track sprint cars game. now when i play it, eventually it will freeze on me and i have to restart my pc. it isnt the rom im assuming because it does it in different spots each time im playing. anyone know what the deal is.
 

Answer:pc will lock up during game & forced to restart

System Specs please
btw thats a older game it may not run well on Xp
 

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Hello. This is my first post as I just joined. I hope I am doing things right! My PC will not shutdown properly. When I try to shutdown a screen will appear saying 'Sidebar.exe' asking me to force the shutdown. All of the Gadgets disappear but it only leaves one Gadget, the currency gadget on the desktop and then the forced shutdown screen appears asking me to force shutdown. I think the Sidebar.exe stops responding at shutdown. This started to happen not long ago and happens everytime. Any ideas? I am running Windows 7 64 bit. Now not only the currency gadget, it seems other gadgets too.
I had done some checks on my own like closing the gadgets and see if it happens, and it still happens. Any ideas or solutions?
Thanks in advance.

Answer:My PC Has To Be Forced To Shutdown - Windows 7 64 bit

Hello OJHK and welcome to Seven Forums.

It's possible that you have damaged or corrupt system files preventing a normal shut down. Try running a System File Checker scan from an elevated command prompt (option two, this tutorial.) If any problems are noted run the scan 3 times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

If the SFC doesn't help I'd next try the suggestions in this Microsoft Answers forum thread.

Windows 7 will not shut down - Microsoft Answers

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