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Bitlocker enabled drive, recovery key needed during boot, PCS did not match, event id 24635, source bitlocker-driver

Question: Bitlocker enabled drive, recovery key needed during boot, PCS did not match, event id 24635, source bitlocker-driver

Hi
After rebooting one of our test machines, bitlocker wanted the recovery key.
There were no hardware modifications on that machine.
Error message in event log:
Bootmgr failed to obtain the bitlocker volume master key from the TPM because the PCRs did not match
Event id 24635, source bitlocker-driver
Each time the machine starts, the recovery key is needed.
Any idea how to solve that issue and why it happens?
update:
Second partition was created manually on that machine. So that's clear that bitlocker reacts...
But now: how can I confirm those changes so that the recovery key is not needed each time we boot?

Relevance 100%
Preferred Solution: Bitlocker enabled drive, recovery key needed during boot, PCS did not match, event id 24635, source bitlocker-driver

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Answer: Bitlocker enabled drive, recovery key needed during boot, PCS did not match, event id 24635, source bitlocker-driver

Hi,

I would like to confirm if BitLocker accepts the recovery key?

Please update the BIOS to improve the stability for TPM first.

I also would like to suggest you disable and enable BitLocker again to reset the settings.

For more information, please refer to the following link:

http://technet.microsoft.com/en-us/library/dd835565(WS.10).aspx

Regards,

Arthur Li
TechNet Subscriber Support
in forum
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8 more replies
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Hello and good afternoon, I have a issue where a manager started the Bitlocker process on the SD card in his Surface Pro 3

with Windows 8.1. The Bitlocker attempt failed at 3.4% completed but the SD card ended up being Bitlocked without providing the Bitlocker Recovery Key (I've never seen this happen before). He doesn't know the password for the SD card and of course
I've been tasked to somehow release the encryption so that he can get the required information off of the SD card. 



Is there anything that can be done to release the encryption on the SD card or has the SD card been made non-accessible moving forward?

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Hi, I'm looking to push out a Group policy that will allow our laptops to have BitLocker enabled - but not require a startup pin while at the sametime use Secure boot. I can currently do this, but only under Legacy. If i enable Secure boot, I get an error
when booting up " Selected boot image did not authenticate" 

Is there anyway to use bitlocker without a PIN and still have secure boot enabled?


Thanks in advance!

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My BitLocker password is not working after format my c drive. instead i have my recovery that is also not working.
Please somebody help me to unlock my disk.

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Looks exactly like this: http://forum.lenovo.com/t5/T400-T500-and-newer-T-series/T500-Failing-to-Boot/m-p/199767 But the solution didn't work for me. Error on boot:"ConfirmationA configuration change was requested toSystem reboots may occur during process depending oncurrent TPM settingsPress ESC to reject this change request and continue" ok the only thing i can do is pressing ESC and F10 to get the system restart to the same message againi can press F1 to get to the System Settings and tryed to reset the configurations to the default or turning off the TPM and restart but the same message continue to appear. Removed harddisk but it still couldn't get fixed "automatically" as we see in the other thread. Any help would be highly appreciated!  

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I noticed this in my event viewer and I have not ever used BitLocker on any drive. No other error showed just this in the event viewer. I HAVE recently installed Acronis True Home Image 2011. Should I just ignore this? Also should mention this only happens on bootup and not every time

Answer:Event ID 24620 BitLocker Driver

Just bumping this up to see if anyone has an idea.

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My 13 yr old daughter was on the laptop, we have a Dell Vostro 1500, when she said she needed help.  Now the screen says "Dell MediaDirect Express cannot access your hard drive.  This may be because you have enabled Microsoft BitLocker (Drive Encryption).  MediaDirect Express is not accessible when Microsoft BitLocker is enabled."  I have no idea what she did.  She says she didn't do anything.  There is an exit button, and when you push it the computer turns off.  When you turn it back on it looks like its working, but then it goes to the same screen with the above message.   It never makes it to my homescreen.   I have windows XP.  I use verizon as my internet provider.  If you could help please let me know.

Answer:Help..cannot access hard drive...may have enabled microsoft BitLocker???

Seems to be a comon problem with media direct,hold the "home" (media direct) button while pressing Power on button,this should force it to boot to XP.As for a permanent fix for the problem try a google search.

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I have an older Laptop that operates on  Windows 7 Ultimate,I have the Bitlocker Drive Encryption on and encrypted for Drive C:   I now started the process of encrypting my external usb hdd Drive E: which has a long way to go for it's large
size. During the encryption I needed to disconnect it so I paused the encryption like it says to do before removing or changing any files on it. I then plugged my drive into a newer laptop I have that operates on Windows 10,. I was prompted for the Bitlocker
Drive Encryption Password screen like normal just like on my Windows 7 laptop so I enter the password and it was correct and it began the encryption process again. When I finished with what I needed to do on the Windows 10 laptop I paused the encryption again
and disconnected the drive. I am now back on my Windows 7 Ultimate OS and plugged the drive in, Bitlocker Encryption Password Screen comes up again and I entered my password but now for some reason it's saying the password is incorrect?  "But It's
not incorrect",is there a reason why this has happen and a way to fix it? My second issue is that I have the recovery key written down on paper but on the fifth line of the eight lines that makes the recovery key I left out a number,did not write it correctly,
there for I cannot just reset my password using the key and get back to normal again. Any way to find the lost number to the key? As I do have the rest of it written correctly please help tha... Read more

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Title in the subject line pretty much says it.I've got a Dell Precision 5510 and a TB16 dock.It is currently running Windows 10 1703 but this issue existed under Windows 10 1607 as well.
Sequence of events/how to replicate:

Connect the Precision 5510 to the TB16 dock (presence of any other combination of peripherals seems to be irrelevant)
Boot into Windows 10 and enable BitLocker using TPM and a PIN
Shutdown and power on or /restart, whilst still connected to the TB16, enter your PIN and boot successfully
Shutdown and disconnect from the TB16 dock then try to boot - BitLocker prompts for the great big recovery key (what a pain)
Entering the recovery key and proceeding to boot is fine, as is shutting down and trying to boot again with the TB16 attached but if you're away from the office (and the TB16) and don't have the recovery key, then you're in a bit of a pickle!
If you've...

Booted with the TB16 attached
Shutdown and disconnected from the TB16
Booted to encounter BitLocker recovery (but luckily had the recovery key with you and entered it)
Continued to use the Precision 5510 away from the TB16 and restarted...then you have no need to encounter BitLocker recovery and re-enter the recovery key again

One you go back to connecting to the TB16 though... you guessed it, you need to re-enter the recovery key again.
I see two ways to look at this:

What's going on at a hardware level that is resulting in this behaviour? Is there something at a dock c... Read more

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I am trying to enable BitLocker on a Windows 7 Ultimate x32 system with TPM. I follow the Wizard and when asked to encrypt the drive I select 'Run BitLocker system check' and 'Continue' (see attached sreenshot).
The USB is inserted and contains the recovery key (.txt and .tpm). During reboot I get:

Windows BitLocker Drive Encryption Information
The system boot information has changed since BitLocker was enabled.
You must supply a BitLocker recovery password to start this system.
Confirm that the boot changes to this system are authorized.
If the changes to the boot system are trusted, then disable and re-enable
BitLocker. This will reset BitLocker to use the new boot information.

Otherwise, restore the system boot information.

ENTER=Continue

Windows then continues to start normally. After login I get an error message: BitLocker could not be enabled (see attached screenshot).
When I check TMP it shows as active, initialized and owned.

I've started out from scratch several times - same results. I can't figure out what the problem is.
This is driving me nuts.

Any help appreciated

Thanks

Answer:Bitlocker: BitLocker could not be enabled

BIOS: A06
DELL: d420
Hard drive: System reserved 100MB NTFS, 27.84GB NTFS

TPM
Manufacturer name: BRCM
Manufacturer version: 2.10
Specification version: 1.2
Status: The TPM is on and ownership has been taken

I've since modified the group policy settings for Bitlocker to use a PIN.
I am still getting the same results.
I follow the wizard, select check the system, reboot, enter PIN, get the same "error" messages as shown in my previous post.

This makes no sense.

Any help?

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 The windows 10 Pro computer has died, and I would like to put the in my new computer with windows 10 home.   I would like to remove the bit locker password,  so I can reinstall windows 10 pro while keeping my files and apps,  
I'm unable to do this while the drive is encrypted.  How do I remove drive encryption from the drive while I have the drive slaved to a windows 10 home computer? 

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The following recovery is being (has been) performed on an external enclosure running JBOD. I recently "recovered" a bitlocker drive using the following command in cmd prompt on windows 7:
repair-bde C: Z: -rp 062612-026103-175593-225830-027357-086526-362263-513414

Once the recovery process reached 50% cmd prompt gave me the following error (see attached screenshot). During this screenshot, Cmd prompt did not stop outputting out log errors, but error code was ALWAYS "log error 0xc0000035" and was continuously being output for different offset points.

I was able to restore the content, however, I do have an issues reading the files. 95% of the files (except for the most recently written data), have a read error. The file sizes seem to be fine, but the data is unreadable. I am wondering if you have any suggestions beyond running chk disk?

Please let me know if you have any advice as to where i might turn next folks. This recovery effort has been an ongoing project since 2012. Thanks in advance for your time, and support.
Regards

Answer:BitLocker + Partition Experts Needed for Uncommon Recovery Challenge

This recovery effort has been an ongoing project since 2012.



Don't know if it will work with Bitlocker but when I have problem HDDs to deal with I will boot to a Linux LiveDVD such as Linux Mint to check the contents of a drive. Linux supports NTFS and other drive formats. The main thing is that encryption keys may be stored in Windows and booting to Linux bypasses that, sometimes accessing files works. Just an idea.

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The following recovery is being (has been) performed on an external enclosure running JBOD. I recently "recovered" a bitlocker drive using the following command in cmd prompt on windows 7:
repair-bde C: Z: -rp 062612-026103-175593-225830-027357-086526-362263-513414

Once the recovery process reached 50% cmd prompt gave me the following error (see attached screenshot). During this screenshot, Cmd prompt did not stop outputting out log errors, but error code was ALWAYS "log error 0xc0000035" and was continuously being output for different offset points.

I was able to restore the content, however, I do have an issues reading the files. 95% of the files (except for the most recently written data), have a read error. The file sizes seem to be fine, but the data is unreadable. I am wondering if you have any suggestions beyond running chk disk?

Please let me know if you have any advice as to where i might turn next folks. This recovery effort has been an ongoing project since 2012. Thanks in advance for your time, and support.
Regards

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We are getting the above error randomly on some of the laptops we have deployed. The error comes right after you boot or when the windows 7 is left running. There are no special software running. The error in details is below.
"The boot configuration Data (BCD) settings for the following boot application have changed since Bitlocker was enabled
boot appplication: \windows\system32\winload.exe
change settings: 0x26000090
You must supply a bitlocker recovery key to start this system.
Confirm that the changes to the BCD settings are trusted.

If the changes are trusted then suspend and resume bitlocker. This will reset bitlocker to use the new BCD settings.
Otherwise restore the original BCD settings"
 
Can anyone please explain on how to correct this error. As before this is happening on few of the machines and we are seeing more as we go. Any tips would be nice...Thanks

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I moved my hard disk to another laptop which had bitlocker configured. when it boots up it prompts me to enter key (expected). I enter key and log in.
I run TPM.msc and select clear TPM. I then have to reboot, F1 to accept clear TPM - enter recovery key again. Log in win7, Prompted to reboot to Enable TPM, reboot, accept TPM enabled prompt, Enter recovery key again then log in to Win7. I thought that would
be the process but every time I reboot it promtps me for the key again...
Any idea what i'm doing wrong?
Thanks
Joe.
Thanks - Joe.

Answer:Bitlocker recovery key keeps prompting at boot

I found it - You have to enter 2 commands from a comand prompt to repopulate the TPM chip on the new laptop witht he recovery key.
Manage-bde ?protectors ?delete C: -type TPM
Manage-bde ?protectors ? add C: -tpm
That done the trick.

Thanks - Joe.

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Hi Mr/Ms
I
flash
drive encrypted
with BitLocker 
I used
this
driver for three months my computer is broken I bought a new computer    when i was try my flash disk new computer its give me this  problem 
BitLocker Drive Encryption failed to recover from an abruptly terminated conversion. This could be due to either all conversion logs being corrupted or the media being write-protected
? know my passworrd but I do not know
the BitLocker
recovery key what can i do know pls some one help me 

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I forgot bitlocker PIN on Win10. System gives me recovery key-id but I cannot enter characters like F,B,C etc that are included into the key-id. The input field that says "enter key-id" takes digits only. What am I doing wrong?
Ilya
 

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Ok here is the deal. I had a new laptop that dual booted vista and linux. the vista partitioned was encrypted with bitlocker. I decide to give windows 7 a try so I repartition the drive in to one large volume, format and install windows 7. Everything worked perfectly. The problem is after about a week I realize there was some important files on the vista partition before I wiped everything out. I have found several data recovery programs the can recover files after a format, however they only show files that where on the linux partition. My guess is that the bitlocker encryption is preventing these tools from finding any of the vista files.

So the question is, Does anyone know of a application or company that can recover files from a bitlocker'ed drive after it has been formatted.

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Hi All,
I have a drive with Bitlocker,
i delete drive in computer management,
now , how i recovery my files?
can you help me,Please?
Thanks,

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Notebook Latitude E7450, entra tela azul, depois tela de reparo automático e depois pede chave para desbloquear o drive. 
Ao selecionar para digitar manualmente, o teclado não permite digitar letras, somente números, sendo que a chave contém letras e números.
O que fazer? preciso urgente resolver.
Obrigada,

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UNLOCK THIS DRIVE USING YOUR RECOVERY KEY ... (I AM DONT HAVE THE RECOVERY KEY) PLEASE HELP ME .......

Answer:bitlocker drive encryption recovery

If you do not have the password that bitlocker was set up with, then you are out of luck. The whole point of drive encryption is so that you cannot decrypt the data with out the key.

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Trying to start Bitlocker and to encrypt a partition, windows gives me the advices to restart an then comes up with the attached error. Who knows how to fix it?

Answer:Bitlocker could not be enabled

  
Quote: Originally Posted by Henning


Trying to start Bitlocker and to encrypt a partition, windows gives me the advices to restart an then comes up with the attached error. Who knows how to fix it?


Henning hi and welcome

It tells you in the error to use the Bitlocker recovery to verify the drive. Was the drive changed by you? di you have a AV current and running?

Ken

3 more replies
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Hi there,



I'm evaluating the 90 day RTM of Windows 8 Enterprise and want to to enable full disk encryption (partitions are stock, c:\ only, didn't create any manually). Unfortunately, Windows won't let me. I own a Dell D630 with built-in v1.2 TPM chip. When starting
the system check (just before the start of the encrypting process) I get the following error message:

Bitlocker could not be enabled 

The Bitlocker encryption key cannot be obtained. Verify that the Trusted Platform Module (TPM) is enabled and ownership has been taken. If this computer does not have a TPM, verify that the USB drive is inserted and available.

C: was not encrypted.



I had a look in tpm.msc and the status displays "The TPM is ready for use". While looking for a solution in the web, I came across several screenshots of tpm.msc where the status was displaying "The TPM is ready
for use and ownership over TPM has been taken". Well this relates pretty well to the error message in the first place. 


Technet (technet.microsoft.com/en-us/library/cc754215.aspx) even has detailled instructions online on taking ownership of your TPM module. Apparently, I need to initialise TPM as per the instructions. The problem is, I don't even
have an initialise option available in the right-hand side action menu of tpm.msc.



Well - I thought - if TPM behaves badly then just disable it and follow these Technet instructions ... Read more

Answer:Bitlocker could not be enabled (with/without TPM)

Hi.
This didnt work either, unfortunately... 
However, after deactivating the TPM altogether in BIOS, so that tpm.msc is not even "aware" of an installed TPM chip, I was able to initiate the encrypting process.
Cheers

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I am having trouble getting BitLocker enabled. 

The OS is Windows 7 Enterprise and the computer is a Lenovo L512 ThinkPad. I've updated the BIOS to the latest version.  TPM is on.  There are two partitions - System Reserved - 102 MB - NTFS and C - 232.78 GB that show up in Disk Management.
There are two files on the USB, a .tpm and a BitLocker Recovery Key.
When I click on Run BitLocker system check I'm told to insert the USB memory device containing the recovery key.  I do that and see the message that the computer must be restarted. 
After restarting I receive this message:
BitLocker could not be enabled.  The BitLocker startup key or recovery password cannot be found on the USB device.  Verify that you have the correct USB device, that the USB device is plugged into the computer on an active USB port, restart the
computer, and then try again.  If the problem persists, contact the computer manufacturer for BIOS upgrade instructions.  C: was not encrypted.
I've tried the USB drive in every port on the computer with no luck.
Perhaps there's something minor that I'm missing.  I'd appreciate any assistance.
Thanks!

Answer:BitLocker could not be enabled.

I figured out my mistake. 
I had set the BIOS boot order to only HD, as I usually do.  I did not realize that USB drive (now the second option in the boot order) needed to be enabled for the encryption process to continue. 
I've tried the encryption process on two computers, and it worked fine after this.
Thanks for the suggestions.

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I have tried everything i can think of and am not able to get the notebook to boot without requesting the Bitlocker recovery key. I am resolved that there is something wrong with the HW but if someone has it working, I would like to compare notes. 

Answer:Has anyone get Bitlocker to work on E7470 without requesting recovery key on boot?

The problem was the BIOS. The computer shipped with BIOS version 1.1.6 and the O/S was not able to read the TPM chip. I upgraded the BIOS to version 1.3.0 and now Bitlocker can read the chip and doesn't prompt for the recovery key..

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Is there a way I can change the BitLocker recovery key on my encrypted OS drive?
Do I need to first Suspend BitLocker to do so?

Is there a tutorial on this here?

Thanks

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Windows wants me to unlock my drive with a recovery key even though I know my password. I have tried multiple computers and laptops but they all have the same problem. PLZ HELP!!!

P.S: I don't know my recovery key and I don't know where it is :(

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Havent used this laptop in ages, and am now locked out unles I enter my Windows BitLocker Drive Encryption Recovery Key or pin.  For the life of me cant recall either and have moved and cant locate any of my "notes" on this type of thing either :grrrrrr:  suggestions please!
 
This is for an HP EliteBook 8460p with Windows 7
 
TIA - Ayla[edited location by Moderator]

Answer:HELP! lost my windows bitlocker drive encryption recovery k...

you could try this http://www.microsoft.com/en-gb/download/details.aspx?id=24626 

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I had stored the PFX files once I had created the password, now I have formatted my windows. So how can I use PFX file to unlock my drive.

Answer:How to unlock Bitlocker drive using recovery of encrypted files

See if this helps: Bitlocker Data Recovery Agent

1 more replies
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My daughters table is locked on the bitlocker recovery key screen and I am at a lost to figure it out. Its and HP and I dont wanna have to take it in so any help would be greatly appreciated. Thanks in advance.

Answer:Lost my windows bitlocker drive encryption recovery key

Hello @Destro78 Welcome to the HP Support forum. Thank you for posting. BitLocker keys (for personal devices) are stored inside or in many case they are back-up to Microsoft cloud with your Microsoft account. Since this is a tablet, I suspect that I suspect your recovery key is available in Microsoft's OneDrive spaceHere are instructions how you can recover the key as well as how to get back to business.>> http://windowsitpro.com/microsoft-surface/locating-your-microsoft-surface-bitlocker-recovery-key>> http://www.eightforums.com/tutorials/21433-bitlocker-recovery-unlock-drive-windows-8-a.html  >> http://go.microsoft.com/fwlink/?LinkId=237614https://onedrive.live.com/recoverykey Login to the MS account there and check.Use the key to login to your PC.Eventually, if you prefer you can disable BitLocker and turn off device encryption, or save/print the key offlinePlease, note that it is very important for security reasons that you keep the encryption key (Bitlocker key) in a secure place so that only you know it.  More info - re. Recovery key >> https://support.microsoft.com/en-us/help/17133/windows-8-bitlocker-recovery-keys-frequently-asked-qu...>> http://www.thewindowsclub.com/microsoft-windows-10-device-encryption-key>> http://www.howtogeek.com/192894/how-to-set-up-bitlocker-encryption-on-windows/  Hope this helps Let me know if this works for you !   

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I just started using BitLocker on a Windows7 Computer and am confused about one specific aspect of recovering data drives. I have read through the tutorials on here but I can't seem to find anywhere that explicitly states if this is possible or not.

From this link: Regain access to a computer locked by BitLocker Drive Encryption

I see the statement that "To unlock the drive and regain access to your files, you will need the BitLocker recovery password. If you also encrypted data drives, you will need to have access to the drive that Windows is installed on as well."

My question is if my OS drive dies, will the data drives be recoverable with the password and/or recovery key?

I am not currently in such a situation but I would like to prepare for all possibilities. Since a TPM is needed to store the encryption keys on for the OS drive (I just ordered one but have not encrypted my OS drive yet), are the encryption keys for the data drives are stored on the OS drive itself and this is the issue?

Most of the things I find on Google when trying to search about this issue discuss recovering a data drive that is failing, not a data drive that is in good health but does not have access to the system drive. Can anyone say definitively if this is possible, or do I need to be prepared to lose all data on data drives if my system drive crashes?

Answer:BitLocker Encrypted Data Drive Recovery Question

Based upon what I have read, your data drives will be UNRECOVERABLE if your OS drive dies. I would consider setting up a RAID 5 array for your OS drive for redundancy, this way if one drive dies, all you have to do is replace it and the missing data pieces will be recreated.

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I am setting up a new X1 Yoga 2nd Gen system and updating to Windows 10 Creator in the process. Somewhere along the line Bitlocker was enabled in the OS. I certainly did not turn it on and I doubt that the Windows Update did either. This system was a preconfigured variant 20JDS0HV00 purchased directly from Lenovo. The BIOS level was updated to 1.20 as well. Is this the norm now? I only realized that the option was turned on when I needed to restore the OS to a previous day and Acronnis complained. I was able to configure it off and decrypted the disk drive. I wonder if the preconfigured system was spec'd to have bitlocker turned on.
 
YMMV

Answer:X1 Yoga 2nd Gen - Bitlocker enabled in preload?

This takes a long time to say "sometimes":
https://www.howtogeek.com/234826/how-to-enable-full-disk-encryption-on-windows-10/
 
It seems to be microsoft.
 
I saw it in a yoga 920 I was playing with.  I got it without a working OS and I installed a clean copy of PRO and ended up with bitlocker on.

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Looking for help here: I have a (new to me) Acer R7 372T that I recently just installed Windows 10 Pro on. When trying to install (activate) Bitlocker on the machine I receive the following error: BitLocker could not be enabled. The BitLocker encryption key cannot be obtained from the Trusted Platform Module (TPM). C: was not encrypted.  I entered into the BIOS and setup a supervisor password, I cleared the TPM and rebooted. I can see that the TPM is working by going to tpm.msc in Windows. There the status reads Status: The TPM is ready for use, with reduced functionality. Information Flags 0x80000 The TCG event log is empty or cannot be used.  Prepare the TPM is grayed out.  Any thoughts on how to enable BitLocker on the R7 372T?  

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Relevance 92.25%

I just upgraded 81 Pro to 10 Pro
Bitlocker in w10pro when enabled - mainly only laptops use it? - in Win 10 Pro exist danger(possibility) locks you out and cannot access PC or files...even i insert correct password?

Answer:Bitlocker in w10pro when enabled - mainly only laptops use it?

Use the recovery key if you don't know the password?

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On my dell D630 Laptop i have installed Windows 7 Ultimate. This laptop has got compatible TPM chip. I have enabled everything in bios as well as in OS to get Bitlcoker working.

OS is installed on c: drive. I have other drives as well d: and e:. For C: drive i get enable / disable bitlocker. This drive is shown in control panel - Bitlocker.

But i can't see other drives in control panel for enabling bit locker. When i right click D: or E: i don't get context menu option of " Turn ON BitLocker"

What can be the possible reason.

Thanks in advance

Amarjeet

Answer:Bitlocker not getting enabled on Non System drives

Hi Amarjeet and welcome,

Have a look at the default account policy's here, I have a feeling that there's a lock out policy for drives not formatted in Win 7 (or something like that):

Type gpedit.msc to open the group policy manager. Navigate the tree to Local Computer Policy\Computer Configuration\Administrative Templates\Windows Components\BitLocker Drive Encryption\.

Look at both FIXED and Removable drives as I'm not sure how windows differentiates the sata drives.

With the other drives, it's always best to freshly reformat them in windows 7 as NTFS before applying bitlocker encryption. So check this as well.

Let me know if you are successful. Meanwhile I'll try to find a technet article that I read a few months ago with a lot of bitlocker help and post it up for you to read.

-Timo

EDIT: Here's the link to the technet step-by-step guide.
http://technet.microsoft.com/en-us/l...65(WS.10).aspx

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Hello,  (This has happened on a couple of these new machines) Windows 10 Enterprise.Secure boot disabled, EUFI (both) Legacy firstHarddrive set to first boot devicePXE boot imaged (SCCM)I enabled bitlocker and setup the computer, AD environment, connected it to a dynadock finished machine config. Deployed it to user and a noticed shortly afterwards that upon startup it is asking for recovery key. I suspend/reboot and enabled bitlocker. Reboot asks again for the key. I messed with BIOS settings galore. Finally decrypted cleared keys, took ownership and prepared the TPM. It said it was ready to work but in reduced funtionality?Attempted to encrypt, did the Bitlocker system check, reboot and got the Bitlocker could not be enabled, the encryption key could not be obtained from the trusted platform module. Any advice would be much appreciated.JB 

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Hello every body
I have a serious problem
i have a external hard that i turned on bitlocker

when i was wanted turning off bitlocker, i removed password then disconnected external hard
and when i connected hard to pc i saw the drive is locked and i try to unlock 

the pc notify me just unlock with recovery key that unfortunately i don't have any recovery key.

pleaseeeeeeeeee help me

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Relevance 91.84%

Forgot the password for bitlocker 48-digits recovery key for WD external drive 

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Hello all,
I happen to have reinstalled by mistake a new Windows7 OS on a drive (I had two drives one with an OS and another with a bitlocker drive used for back up, both drives were IDE drives and the bitlocker was under slave mode if that can be of any help... ) that hosted VERY important data and was encrypted by Bitlocker.What can I please do to recover this formerly encrypted data? The drive is now recognized as an active healthy partition with an associated drive letter (different from the original one)
I don't have the bitlocker key.

If you need any hardware info please let me know.
Help me please!
Best,
Mike

Answer:Data recovery from a former bitlocker drive on which a new Win7 installation was made

Hi and welcome to TSF if you do not have a key to unencrypt you would not be able to access the info even if it was discovered and retrieved

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I am resetting my surface pro 3 to factory reset. it lock me out to bitlocker key. it shows me the key id. how can i retrieve the bitlocker key?

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I am trying to create a Windows 10 image for my organization, and cannot figure out one particular issue with Bitlocker. It seems that after I sysprep, and throw the image on a new computer, it then has BitLocker partially enabled. What I mean is that when going to the About page in System in the settings it shows in red "You need a Microsoft account to finish encrypting this device". The C: drive also shows an opened lock with a warning icon (exclamation point in a triangle).

When going to the Manage Bitlocker page is shows an option to turn on bitlocker. Searching various sites on google has led me to the idea of turning on bitlocker, then turning it off again before sysprep. This does in fact disable BitLocker, however it appears to turn on again after imaging on a new computer.

While it's not a huge pain to disable BitLocker afterwards it does take several minutes to decrypt and multiplied that by many computers does eat up a bit of time in the end. Is there something I'm missing here to make sure BitLocker remains disabled after imaging? These are generally on Microsoft Surface Pro 4 computers that this happens on, it did not do the same thing on an HP laptop I tested.

Answer:Bitlocker Device Encryption enabled after imaging

Bump

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With the new major release of Windows 10 AU (Redstone) or even the upcoming Redstone 2 update planned somewhere around beginning of 2017, will I have to temporarily disable BitLocker in the process of updating to Redstone?

Since this is a major update to Windows 10, can it have issues with machines that have BitLocker enabled ?

In any case, I do have backups in place.

Thanks

Answer:Updating Win10 to Redstone with BitLocker Enabled?

I have successfully upgraded a major version with bitlocker on. However, that was only because I forgot about it and did not disable it. I would never consciously upgrade like that as the risk is too great in my opinion.

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New to this forum, and this is my first thread. Please provide me with some help if possible.

So my problem is the following: Kept getting BSODs from some driver inflicting with ntkernel according to whocrashed and bluescreenview. Anyways, disabled my network card as I thought that was faulty, updated all my drivers and checked my ram with memtest just to be sure. Was still getting the BSODs.

Decided to use driver verifier to see which driver that caused this. Bad idea. Turns out that one of the drivers indeed was faulty, but now I'm getting blue screen before I can even log in to windows. Tried to boot into safe mood a thousand times by repeatedly pressing F8 and shift+F8 to no avail. Thought that I then could turn of driver verifier from the command prompt, but No! (Since if I could turn this of the BSOD before system start would then stop since the purpose of windows driver verifier is to force the faulty drivers to create BSOD).

Then downloaded EaseUS Recovery Essentials to see if that could help. Turns out that my ENCRYPTED (bitlocker) which my operating system is on, can't be found because I'm assuming that the change in boot order previously when running memtest disabled it.

Now had to find my win8 installation CD to force it into safe mode alternatively to re-install it, but to no avail. It says that the hard-drive is still locked even though I've got the key in a USB stick attached to the computer and even though I manually put in the recovery key. Was now to... Read more

Answer:Re-installing win8 with bitlocker encryption enabled on old OS.

Just realized I posted in the win 7 forum instead of the win8 forum. My apologies.

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With the new major release of Windows 10 AU (Redstone) or even the upcoming Redstone 2 update planned somewhere around beginning of 2017, will I have to temporarily disable BitLocker in the process of updating to Redstone?

Since this is a major update to Windows 10, can it have issues with machines that have BitLocker enabled ?

In any case, I do have backups in place.

Thanks

Answer:Updating Win10 to Redstone with BitLocker Enabled?

I have successfully upgraded a major version with bitlocker on. However, that was only because I forgot about it and did not disable it. I would never consciously upgrade like that as the risk is too great in my opinion.

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If "Deny write access to removable drives not protected by BitLocker" is enabled, how can Antivirus delete/clean infected USB drive that is not encrpyted?
Seems that antivirus only can detect, but cant action.
Any advise?

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I tried using HP BIOS Flashing utility on my HP Z400 Workstation, and it says it can't continue because I have Bitlocker enabled, but I don't have bitlocker on Win 7 Professional 32bit. I don't see it on the control panel or in context menus. I do see it set to manual in "Services" but the service in not running. Is there a way to find drives Bitlocked or are my drives being treated as bitlocked because of my antivirus program AVG?

Answer:BIOS flash error, BITLOCKER on? No bitlocker installed, Win 7 Pro

In the services window is there and option to disable or turn off...there should be. Just change the startup type from manual to disable and reboot. Then try your BIOS update.

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I received a 2 gb olympus sound recorder which I was asked to restore to normal fuctionality, and restore some mp3s that were presumably recorded on it.

The file system appears to be intact, so I can read from it, but there are two noticeable changes to the device.
First, it seems to have been infected with a version of the RECYCLER virus, which turned all the folders into links which point to the virus itself.
One of those folders are thought to contain the mp3 file in question.
Second, the device seems to have been bitlocker enabled, but it does not need any encryption key.

Now, I don't know, in what order did these events happened; I only need a confirmation, that no data can be recovered once deleted, either before or after bitlocker is enabled.

Answer:Can deleted files be recovered on a bitlocker enabled device?

there's a chance you can recover the mp3s
you need to rely on professional file recovery tool to get them back. A popular one is Asoftech Recovery. This tool can deep scan your computer and recover your lost files back without requiring extra skills. Here is the steps might be helpful to you:
1. Download this program on your compute. here is the link: Photo Recovery: Restore your lost photo
2. Install and start the program, select the drive where your lost files located, click Start. Now the scanning process will start to search the deleted files. After a while you will then get a list of recoverable files.
3. Press Recover to perform full recovery.
hope this helps..cause the files are infected too.

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Hi Guys,
My user was enabled Bitlocker on her laptop, DELL Latitude E7450,  and someday her windows 7 won't start, just freeze on the windows icon stage and never move on. I guess it's some system files corrupted and I managed to get recovery key from AD and
trying to use win7 iso USB to repair the system. However, after I choose "Repair the system", input the recovery key, it went to "System Recovery Options" and stuck there forever! (picture attached)
What should I do to repair the system? At least I need to copy some user documents out from the laptop's disk.(Actually I've tried to use USB case to connect disk to my laptop, but it's not been recognized by my win7 system, picture attached too.)
Please help! Thank you in advance!
1, Stuck in System Recovery Options:

2, Using USB case to connect user's hard disk to my laptop(win7 Enterprise), couldn't be seen:

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Getting h/w encryption on my laptop has been a bit of a nightmare, but I thought I had it working.... Here is what I did:

Installed M.2 Samsung 850 evo driveInstalled samsung magician, and set Encryption to Ready to Enable.Removed existing HDDRan samsung secure erase from DVD.Installed Win10Installed Samsung Magician (It said Encryption enabled, finally!)Turned on Bitlocker. It did not prompt me for how much of the drive to encrypt, which (I was told) means that it is using hardware encryption of the drive.Added the HDD back.Updated all my drivers to latest versions for my laptop (Asus GL552VW), including Intel RST drivers (14.x)

After doing all that I just noticed that BitLocker is turned off on my C: drive (the m.2 drive)! I looked in Magician and it still says Encryption is enabled. So I went into Bitlocker to turn it on again for the drive. But now it is prompting me to encrypt used space, or whole disk, which means it isn't using h/w encryption.

What am I doing wrong here? Do I need to enable Secure Boot in BIOS? I have read that the Intel RST drivers can cause problems, but I thought that was only with older versions? Is IRST still an problem?

Edit: When I look in the Disk Management took, I see the C: partition of Disk 1 says: NTFS(Bitlocker Encrypted)., But in Bitlocker Drive Encryption tool it says it is off. Manage-BDE -status c: says that there is no encryption. Really confused now.

Answer:Bitlocker turned itself off, Samsung Magician Says Encryption enabled

There are a list of requirements for hardware based encryption here - doesn't look like secure boot is required: How to Enable BitLocker Hardware Encryption with SSDs Helge Klein




For data drives:
The drive must be in an uninitialized state.
The drive must be in a security inactive state.

If the drive is used as a startup drive the following apply additionally:
The computer must always boot natively from UEFI.
The computer must have the Compatibility Support Module (CSM) disabled in UEFI.
The computer must be UEFI 2.3.1 based and have the EFI_STORAGE_SECURITY_COMMAND_PROTOCOL defined.



I only use bitlocker with software based encryption though so can't add to what they say I'm afraid but some of the comments look interesting.

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I'm just installing my notebook from scratch. I set up a dual boot with Fedora 27 and Windows 10 Pro.
Both OSes are installed on the same SSD (1 TB). The system is EFI with Secure Boot activated.
First of all I installed Win10 on a 200GB partition. Afterwards Fedora installer was used to install Fedora (250GB space) alongside Win10 together with Grub boot loader. Everything fine so far.
My idea is to setup the remaining space of 500GB as a NTFS partition which will then be shared among the both OSes.
I formatted it from the Linux OS with NTFS and mounted it. Everything worked fine.

Once I boot into Windows 10, it automatically changes the partition type to "NTFS (bitlocker encrypted)" - without any user intervention or input. At the next boot in Linux it refuses mounting because it doesn't know of Bitlocker...

I already tried switching off Bitlocker via Group Policy editor but that behaviour remains the same.

Any hints how to get rid of this?

Cheers
dma

Answer:Bitlocker is automatically enabled on NTFS partition - how to disable?

Disabling encryption will not decrypt files automatically.

Code:
fsutil behavior set disableencryption 1
cipher /d /s:C:\

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Relevance 90.2%

Getting h/w encryption on my laptop has been a bit of a nightmare, but I thought I had it working.... Here is what I did:

Installed M.2 Samsung 850 evo driveInstalled samsung magician, and set Encryption to Ready to Enable.Removed existing HDDRan samsung secure erase from DVD.Installed Win10Installed Samsung Magician (It said Encryption enabled, finally!)Turned on Bitlocker. It did not prompt me for how much of the drive to encrypt, which (I was told) means that it is using hardware encryption of the drive.Added the HDD back.Updated all my drivers to latest versions for my laptop (Asus GL552VW), including Intel RST drivers (14.x)

After doing all that I just noticed that BitLocker is turned off on my C: drive (the m.2 drive)! I looked in Magician and it still says Encryption is enabled. So I went into Bitlocker to turn it on again for the drive. But now it is prompting me to encrypt used space, or whole disk, which means it isn't using h/w encryption.

What am I doing wrong here? Do I need to enable Secure Boot in BIOS? I have read that the Intel RST drivers can cause problems, but I thought that was only with older versions? Is IRST still an problem?

Edit: When I look in the Disk Management took, I see the C: partition of Disk 1 says: NTFS(Bitlocker Encrypted)., But in Bitlocker Drive Encryption tool it says it is off. Manage-BDE -status c: says that there is no encryption. Really confused now.

Answer:Bitlocker turned itself off, Samsung Magician Says Encryption enabled

There are a list of requirements for hardware based encryption here - doesn't look like secure boot is required: How to Enable BitLocker Hardware Encryption with SSDs Helge Klein




For data drives:
The drive must be in an uninitialized state.
The drive must be in a security inactive state.

If the drive is used as a startup drive the following apply additionally:
The computer must always boot natively from UEFI.
The computer must have the Compatibility Support Module (CSM) disabled in UEFI.
The computer must be UEFI 2.3.1 based and have the EFI_STORAGE_SECURITY_COMMAND_PROTOCOL defined.



I only use bitlocker with software based encryption though so can't add to what they say I'm afraid but some of the comments look interesting.

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Relevance 89.79%

I have Windows 10 Pro on my main laptop, but only Home on my secondary laptop. I was wondering if it's possible to encrypt the secondary laptop's boot drive. I imagine it's not possible, but I thought I'd ask anyway.

Initially I thought to take the SSD out of the secondary laptop, and place it in a SSD to USB converter. But then I was thinking that if I encrypted it that way, it'd be acting like a USB instead of an internal drive. I could be mistaken; let me know if that is indeed the way to do it.

Otherwise, let me know how impossible it is without purchasing Pro on the secondary laptop.
 

Answer:Use BitLocker to encrypt another laptop's boot drive?

Doubt that'll work, pretty sure you wouldn't be able to unlock it to boot it.

Use VeraCrypt to encrypt the drive instead, it's free: https://veracrypt.codeplex.com/
 

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Relevance 89.79%

I am running Windows 10 Pro on a HP Proliant ML110 G7 machine, and decided to install bitlocker using a password and USB key. The machine does NOT have a TPM installed.

I first activated it on 2 logical volumes. Then I tried to activate it on my OS boot drive (C, and after the step where I created my password and USB rescue key it said it would reboot to test the keys and then commence with the encryption. It rebooted and then, with the USB key inserted, read the key correctly and proceeded to give me a blue screen saying that my PC was unbootable with the error message "Unmountable_Boot_Volume", and suggested I repair the startup process with a windows installation disc or USB.

I did, but when I boot the PC using a Windows 10 install USB and try to run startup repair it asks me for the password or the USB key or the Number key, and I try them all but say they're wrong, and I know they're correct because when I try to boot directly to the hard drive they are accepted.

Is there anything else I can try? Help.

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Relevance 89.79%

I am running Windows 10 Pro on a HP Proliant ML110 G7 machine, and decided to install bitlocker using a password and USB key. The machine does NOT have a TPM installed.

I first activated it on 2 logical volumes. Then I tried to activate it on my OS boot drive (C, and after the step where I created my password and USB rescue key it said it would reboot to test the keys and then commence with the encryption. It rebooted and then, with the USB key inserted, read the key correctly and proceeded to give me a blue screen saying that my PC was unbootable with the error message "Unmountable_Boot_Volume", and suggested I repair the startup process with a windows installation disc or USB.

I did, but when I boot the PC using a Windows 10 install USB and try to run startup repair it asks me for the password or the USB key or the Number key, and I try them all but say they're wrong, and I know they're correct because when I try to boot directly to the hard drive they are accepted.

Is there anything else I can try? Help.

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Relevance 88.97%

Hello,

when i used my win 10 my (media) Hard disk suddenly unallocated with 2 partition one it. one of the partition was encrypted with bitlocker

Now I used window 7 ultimate and to try to recover my data I follow steps according to the great guide :
http://www.normanbauer.com/2013/07/25/how-to-recover-data-from-a-deleted-bitlocker-enabled-partition/
Now the problem was on the step to create recover.img :
when i type "repair-bde F: E:\recover.img -rp 517253-653510-042988-665027-063393-559515-700700-268211"
I get ERROR: cannot use 517253-653510-042988-665027-063393-559515-700700-268211 (the recovery key) to unlock the input volume, please try different recovery password or recovery key


I am sure that it is the right recovery key. 
I also have identifier and password for the bitlocker partition

PLEASE ADVICE my Data is very important   !

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Relevance 88.97%

We want to Disable Startup Repairs on all Windows 7 computers with BitLocker Enabled. Because we have thousands of computers out there, we would like to avoid BitLocker from asking for Recovery Password upon restart & detecting there are changes made on the BIOS.
Disable Startup Repair will be pushed via a gpo startup script.


We tried manage-bde -off C: -- however, it does not fit the purpose as it took times to decrypt C: and when we turned BitLocker back on manage-bde -On C:, BitLocker is asking for Recovery Password key.

Is there a way to achieve for BitLocker machine not asking for Recovery Password when detect a change on BIOS? and can that be achieve via GPO/SCCM?

Thank you

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Relevance 88.56%

I installed Windows 10 on m'y surface pro. After a week started to freeze and then completely. I tried to restart many times and now is asking a bitlocker key. I went on microsoft site and by email got a password that is not a bitlocker key. How to get one ?

Answer:Win10, Surface Pro, Frozen and now asking bitlocker key. How do I get a bitlocker key?

Retrieve bitlocker key http://windows.microsoft.com/en-US/w...overy-keys-faq
Sent from my Lumia 1020

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Relevance 88.56%

I turned on Bitlocker on three new Windows 8.1 laptops and saved the 48-digit recovery keys and associated identifiers, but I forgot to indicate which laptops they are associated with. Is there any way to find the identifiers/recovery keys on my laptops so I can document this? Or do I have to decrypt the laptop drives, turn off Bitlocker, and start all over again to generate new identifiers/recovery keys? My only options under Manage Bitlocker are Suspend protection, Back up your recovery key, and Turn off BitLocker.

Answer:BitLocker Identifier generated after turning on Bitlocker

Hello Edwin, and welcome to Eight Forums.

No worries. If you should ever need to unlock to drive, it'll provide you with a recovery key ID number that you can use to ID which recovery key to use. The tutorial below can give you more details about this to help get an idea if ever needed.

BitLocker Recovery - Unlock a Drive in Windows 8

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Relevance 88.15%

 Before I start -- I'm not sure if this is a windows issue or a lenovo issue, but had to start somewhere. I have installed our standard image of Windows 7 enterprise using Microsoft Deployment Toolkit on a new T520.  The drive is configured for and OS installed in UEFI mode.  Bitlocker is enabled automatically as part of my standard deployment task sequence, but with a numeric PIN.  We have a GPO in place that enables Bitlocker Enhanced PIN's, which can include alpha or symbol characters. Normally, after a deployment is complete, I go into control panel and change the bitlocker pin to a new pin which includes alpha, numeric, and symbol characters.  When I try to change the pin on this T520, it refuses, stating that it can only accept digits (numeric) 0-9.   I've run into that error before if a laptop had not been placed in the correct OU, or the GPO's hadn't been applied to it for some other reason, but as best as I can tell that is not the case here.  I've run a group policy results report from the DC, and one from a command prompt on the affected pc using gpresult, and both say the Bitlocker Enhanced Pin GPO is enabled and applied.   I have also just experienced this same issue on a Lenovo X220 Tablet.  We've only recently started seeing/using the UEFI mode on newer laptops, so up until now we've always installed windows in legacy BIOS mode.  As such, I decided to re-image the X220 forcing it to run in legacy ... Read more

Answer:T520 - Win7 Ent - UEFI - GPO Enabled to allow Bitlocker enhanced pin, but windows refuses it

Very interesting!  I'm not sure if anyone has tried BitLocker with enhanced PIN on UEFI installation of Win7 64-bit.  Please give me a couple days to repro this and investigate.  Thanks for your patience.

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Relevance 87.74%

Every time I plug in one of my 4 USB V 2.0 or 3.0 USB thumb drives I get an error in the event log. Thumb drives are formatted NTSF. Error says Encrypted volume check: Volume information cannot be read. The event code is 24620. This doesn't cause me any problem and for some reason it doesn't happen when I plug in external Toshiba drive for backup. I view the event log often just to see what is going on and have ignored this for at least a year. I do not have Bitlocker enabled. Any clue why this happens? Windows 7 Ultimate with all current updates.

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Relevance 87.74%
Answer:HOW TO UNLOCK A DRIVE PROTECTED BY BITLOCKER WITHOUT ITS PASSWORD AND RECOVERY KEY ?(I LOST MY PASSWORD AND RECOVERY KEY)

Hi  ashish,
The drive must be unlocked by the recovery password or recovery key. But you lost it and haven?t print the recovery information or save it anywhere. No any other method to help you.
I am sorry for that. I suggest you consult professional data recovery company.
Best regards,
Karen Hu

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Relevance 86.92%

Is it possible to bitlocker-encypt a UEFI/GPT drive from which I boot with Windows 7 64-bit ultimate (TPM-motherboard)?

Answer:Is it possible to bitlocker-encypt a UEFI/GPT drive from which I boot with Windows 7 64-bit ultimate (TPM-motherboard)?

Sure. BL does support GPT.

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Relevance 85.28%

Initially I found that BitLocker on the Go supported removable media like flash drives and external drives. Why isn't a CD/DVD supported since it is considered removable media? Will this support be available in future releases?

Answer:Will BitLocker or BitLocker on the Go ever support CD/DVD encryption?

Hi,
 
Bitlocker to Go is not supported on CD/DVD. Your suggestion is valuable, I will forward this information to the appropriate department through our internal channel.
Both the Microsoft Product Team and Development Team will take into consideration all suggestions and feedback for future releases.
 
Currently, you may need third party software to encrypt CD/DVD.
 
Best Regards,
Niki
 
 Niki Han
TechNet Community Support

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Relevance 84.46%

Is there anyone here that really knows Bitlocker for Win7 and can possibly help me? I have followed every recommendation I can find on the net and I cannot get the system to require the TPM pin at startup.

Answer:Bitlocker Help Needed

Try this: How to enable BitLocker to prompt for PIN during startup | Teh Wei King's System Center Blog

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Relevance 84.46%

I have some Win 8 laptops which all have BitLocker running.

On some laptops with TPMs, I chose the pin# method.
However, one laptop without TPM, still supports BitLocker except I use long passwords instead.
But no "USB Key" needed like the one for Win 7 laptop without TPM.

Does Win 8 inherently support BitLocker with/without TPM?

Does TPM somehow make only using PIN# more secure?

Thanks.

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Relevance 83.23%

I know a BIOS update on my Latitude with Windows 8 and Bitlocker activated on the O/S drive triggers Bit locker recovery on startup. I don't have the recovery key and so am stuck. How to recover without the Bit Locker recovery key?

Answer:BIOS update without suspending Bitlocker has triggered a recovery and on start up I am prompted for the recovery key

The solution I found was to install the previous version of the BIOS, but without being able to boot into Windows, I needed to install the previous version of the BIOS in DOS. Some server products provide a F12 boot up menu option to roll back a BIOS update, but this is not available in my Latitude.

I downloaded the correct BIOS version (the additional info section made specific reference to it being installable from Windows or DOS). I prepared a bootable USB key (to a dos prompt) and copied the bios installer executable to the memory stick.

Because secure boot (UEFI) is enabled, it is not possible to boot up from USB key, so legacy boot mode needs to be enabled. There were 3 settings that required changing in the BIOS before I was able to boot from the USB key.

Once I was able to boot into DOS from the USB key and got to the DOS prompt, I ran the BIOS update exe. The laptop rebooted, installed the previous BIOS version and then rebooted again. I pressed F2 to get into the BIOS and changed back the settings as they were (secure boot UEFI). I then managed to boot into windows without being prompted for the Bit locker recovery key.

You able to export or view the Bitlocker recovery key by going to Control Panel -> Security -> Bit locker Management, and temporarily suspend protection (until the next reboot). It is possible to run a commandlet to specify the number of reboots bit locker should be suspended for.

You may find that installing the previous version of the ... Read more

5 more replies
Relevance 82.82%

When I boot up my laptop I am asked to enter the bitlocker recovery key. I do not have this, I don't even recall setting it up. How do I solve this issue. I am willing to completely reinstall windows. I can't get in any further than this screen. Any help would be greatly appreciated

Answer:How to get around bitlocker recovery key

Did you visit http://windows.microsoft.com/recoverykeyfaq as it suggests on the screen?

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Relevance 82.82%

Excuse me if I posted this in the wrong forum. but here is my issue.
 
We have bitlocker set up and every time we restart the computers, we are asked for the recovery key. Now we have the recovery key and get into windows fine. but how do we stop this from happening everytime we start the computer. We have suspended bitlocker then restarted. and restarted again to see if the situation corrects itself. Of course it does not.  Does anyone have any ideas on what I could do. Oh and it is on a domain.
 
Thanks for all the help and future suggestions.

Answer:Bitlocker Recovery Key

Turn off the Bitlocker this should resolve the issue.

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Relevance 82.82%

HiI cant boot in to internet on my  HP Stream 7 Tablet 5700na Tablet.A blue screen appears ,it says,Bitlocker,.Enter the recovery key to get going again(Keyboard Layout: United Kingdom)Please send me a Bitlocker Recovery Key,I dont have a Bitlocker Recovery KeyI do have the ID key numberI have tried to boot in to internet by various troubleshooting methods,without success,but the blue screen keeps appearing.Please send me a Bitlocker REcovery Key for my HP Tablet

Answer:I need a Bitlocker Recovery Key

Thank you for visiting the HP Support Forums and Welcome.Pelase  go  through BitLocker recovery keys: Frequently asked questionsIf you're locked out of your PC, you'll need a BitLocker recovery key to sign back in.Why am I locked out?There are several reasons that might make a PC go into recovery mode. For example, your organization might have a password security policy that locks you out after a certain number of failed attempts to sign in. Or perhaps your PC encountered a hardware malfunction, an unexpected configuration change, or another security event. Requiring a recovery key helps ensure that only an authorized person can unlock your PC and restore access to your encrypted data.How can I get my BitLocker recovery key?Depending on how your PC is set up, there are different ways to get your recovery key.If your PC is connected to a domainContact your administrator to get your recovery key.If your PC isn?t connected to a domainThere are several locations in which your BitLocker recovery key might have been saved. Here are some places to check:Your Microsoft account online. This option is only available on non-domain-joined PCs. To get your recovery key, go to BitLocker Recovery Keys.A saved copy of the recovery key. You might have saved a copy of the BitLocker recovery key to a file, a USB flash drive, or printed a hard copy.If you saved the key to a file or printed it, find your copy, follow the instructions on your locked PC, and enter your key when prompted... Read more

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Relevance 82.82%

We have setup windows 7 enterprise and have encrypted the machine. Everytime i reboot it asks for the recovery key. I have done the following. We have MBAM setup and the keys are stored automatically. I have had success with older models but this specific model
is giving me a hard time.

1. Made the C drive the first boot device

2. Paused bitlocker, rebooted and resumed.

3. Removed Encryption. Rebooted and encrypted again.

4. Downgraded TPM to 1.2 from 2.0

More replies
Relevance 82.82%

I have the bitlocker recovery key ID, I just don't know what to do with it. Does anyone have a clue what I'm supposed to do with it?

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Hello Suport
I am using my office Laptop running Windows 7 which is been configure with Bitlocker PIN and it used to work perfectly for over  year. I still remeber the password for sure .
Today morning my computer reboot " look like after windows update " but for some reason it ask me for Recovery key entry which I don't have 
It show me the Recovery Key ID which is alpha numeric but the key does only accept numbers and NO letters 
Can you help me to find the Recover Key ?
I have try Microsoft online where it store the recovery key but I am afraid nothing there 

Regards
Nagi 

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Dear Team, 

I am using Dell Latitude E5250  laptop with pre installed Window 7 professional SP1 by Dell team. Today i have come through technical problem and received the message about bitlocker recovery key when i started my Laptop. 
message display is as follows 
"Windows Bitlocker Drive Encryption Recovery Key Entry
Enter the recovery key for this drive 
----------    ------------   ---------------- -------------
----------    ------------   ---------------- -------------
Drive Label: SINLT 493C152 OS 8/19/2015
Recovery Key ID: D9EA32CB-FEB8-447D-BFDD-D7988E256826
Use the function keys F1-F9 for digit 1-9 and use F10 for 0
Use the TAB, Shift +TAB
Basically system is asking for Bitlocker recovery key. I am unable to access my system. please help me in resolving this issues as local Dell support unable
to support. 
Best regards,
Atul Patil
+91 9967946655

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When I reset Spectre x2, it asks me Bitlocker recovery key. I don't have the key. What can I do?

Answer:Bitlocker recovery key

Hello @pcsl, Welcome back to the HP Support forum. Thank you for your post. BitLocker is a Microsoft software designed to protect your PC against offline attacks, unauthorized access typically if your PC gets stolen. BitLocker is full disk encryption software. More info:>> https://en.wikipedia.org/wiki/BitLocker>> http://www.windowscentral.com/how-use-bitlocker-encryption-windows-10 BitLocker was activated by someone and during the activation time it prompts the user to save/store the key in a safe place. If this is company owned asset/PC, you should turn to your company's IT support guys and they should be able to provide you with the recovery key. If this is your own device, most probably you use a slightly different BitLocker version for certain PCs and tablets known as Device encryption. Probably your key is stored in Microsoft OneDrive with your Microsoft account here :>> https://onedrive.live.com/recoverykey More info>> https://arstechnica.com/information-technology/2015/12/microsoft-may-have-your-encryption-key-heres-...>> http://windowsitpro.com/microsoft-surface/locating-your-microsoft-surface-bitlocker-recovery-key>> http://www.eightforums.com/tutorials/21433-bitlocker-recovery-unlock-drive-windows-8-a.html Please, note that it is very important for security reasons that you keep the encryption key (Bitlocker key) in a secure place so that only you know it. Let me know if this works for you ... Read more

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  My Surface Pro 3 shut down after my battery ran down flat a week ago. On trying to turn my system on, the Surface Pro 3 requested for my Bitlocker Recovery key. I was able to get the Bitlocker Recovery Key using another device and I used it and my
Surface Pro3 came on again. My only problem now is that whenever I shut down the system, it refuses to turn on, except I re-enter the 40-digit Recovery number before I have access to my files and documents. I find that as a serious inconvenience
to me. Kindly advise me on how the system will operate normally so that I don't have to re-enter a long string of 40-digit number before I have access to my Surface Pro 3 please.
Best regards
Kilyobas Binga

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Question: bitlocker recovery

is there somewhere I can enter the key ID to recover a blk?

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Secure boot disable
Dell Tablet:

I have keyID to obtain the Bitlocker key

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Hi,

I have a new Windows 8.1 machine and I wish to encrypt the drive using Bitlocker. It gives me 4 options to save a recovery key
1. Save to your Microsoft account
2. Save to a USB flash drive
3. Save to a file
4. Print the recovery key

Option 1 isn't available as I'm logged on using a local account.
i. What is the difference between options 2 & 3? i.e. I could save to a file on a USB drive
ii. Does option 2 mean the USB flash drive cannot then be used for other purposes?
iii. Does option 2 also mean I could use a USB external hard drive, or does it have to be a flash drive?
iv. Once the recovery key has been created, can the key then be copied to other locations or is it only going to work where Bitlocker puts the key?
v. Just thinking about printing the recovery key - can this be used without a password to access the drive, how sensitive/important is the printed key?

N00b questions, I'd very much appreciate your answers.

Thanks

Answer:Bitlocker recovery key

hello and welcome to eight forms , my opinion , difference between 2 and 3 ,2 will create a file and put it on the flash drive for yah,3 you will have to move the file it creates to a flash drive of external drive manually 'I would think you could take the file it create and put it where ever you want , I don't use bitlocker ,if I did I would print it and put away for safe keeping ,like I try to do will all passwords .and if the drive is pass worded that you store the file on ,then yes someone would need the drive password to access the files on that drive, is not that what passwords are for ,I would assume that there are people who could hack your passwords like they do others ,good luck

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I need my bitlocker recovery key for my DESKTOP UF656V and I can't find it, could this be sent to me please so I can unlock the computer 

Answer:Bitlocker recovery key

The point of drive encryption is to kept unauthorized people out of the computer.  HERE IS A MICROSOFT document about the subject.  Be sure to read the "I don't have a key.  What else can I do?"

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Dear all my friends, I lost my bitlocker password and I can't find my recovery keys for my bitlocker's drive.

my bitlocker id is 92DC5B7D.

Please help me.

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When I boot up my laptop I am asked to enter the bitlocker recovery key. I do not have this, I don't even recall setting it up. How do I solve this issue. I am willing to completely reinstall windows. I can't get in any further than this screen. Any help would be greatly appreciated

Answer:How to get around bitlocker recovery key

Did you visit http://windows.microsoft.com/recoverykeyfaq as it suggests on the screen?

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my bitlocker recovery key  ID 3E51A412 can i get the key for ID

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Question: BitLocker Recovery

I started up my unit to be confronted with a message to provide a BitLocker recovery key, I do not have one and never set this up.I have tried following the instructions to do a system reset but it doesn't work and reverts to the Choose an Option screen.I have product key ID etcHelp!!!

Answer:BitLocker Recovery

BitLocker can not be inadvertently turned on. Someone who has access to your notebook has encrypted the drive with Bitlocker technology. Unless you have the password, you do have a severe problem. Unencrypting the hard disk will be very expensive, that is, if it can be done.http://www.lostpassword.com/hdd-decryption.htm  There are companies that claim to be able to do it, but there is unlikely to be a guarantee that it will work. https://www.google.nl/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=how+to+remove+bitlocker+...

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Dear around 3 years back I encrypted one of my laptop drive and couldn't remember the password or find the recovery key. But I have the recovery key identification. Is there any possibility that using my recovery key identification I can get the full recovery
key
p.s. I am still using the same laptop.
regards

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BITLOCKER PROBLEM


dear buddies please help me

I WAS ENCRYPTING MY EXTERNAL HARD DISK(160gb) .I SAVED THE BITLOCKER RECOCERY KEY AND IDENTIFICATION KEY . UNFORTUNATELY AT 40 % OF ENCRYPTION IT SOMEHOW STOPPED AND THE DISK GOT LOCKED. I TRIED TO UNLOCK IT WITH BITLOCKER RECOVERY KEY BUT IT DOESNT WORK . IT SHOWS NOT RESPONDING MESSAGE FOR HOURS TOGETHER.PLEASE HELP.I WILL BE HIGHLY OBLIGED.
PLZZZZZZZZZZZZZZZZZZZZZZZZ HELP ME

Answer:BitLocker recovery key not working

Welcome to Seven Forums.

I don't know anything about the BitLocker which is I understand is bundled with Enterprise and Ultimate Editions. Still I was watching this thread to read about this issue as it developed. As there has been no development for 19 hours on this thread, I now feel that there is no solution for retrieving the system.

You may wait a day or two more to see if some suggestions come up but the only way out now seems to be to clean reinstall Windows 7 all over again. I hope you would not lose too much data. I don't think that the locked up files shall be visible with Ubuntu and Hiren's DVDs.

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i encrypted my 1TB External HDD took backup of my laptop on it (including recovery keys backup files). formated my laptop reinstalled windows and now forgot the password for External HDD.

Any suggestions in recovering the key which is already backed up in the encrypted HDD.

thinking to format HDD and than attempt data recovery but not sure if i will be able to recover all or nothing.

Answer:Bitlocker Recovery Key - lost

Hello Teky, and welcome to Seven Forums.

If you format the encrypted drive, it will pretty much destroy any chance of recovering the drive.

If you don't have the BitLocker recovery key or password, then decrypting or recovering the drive will just about be impossible.

BitLocker Drive Encryption - Unlock a Locked Data or Removable Drive

BitLocker Repair Tool - Recover Drive in Windows 7 and 8

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Please how can I Get My BitLocker recovery key using the recovery id no

Answer:bitlocker security RECOVERY

Hello Kelly, and welcome to Seven Forums.

You would have already needed to save your BitLocker recovery key to another location for safe keeping to be able to use it.

If you did, then you can use the tutorial below that's for your OS or removable drive for how to know what recovery key to use from the recovery ID.

BitLocker Drive Encryption - Unlock a Locked OS Drive

BitLocker Drive Encryption - Unlock a Locked Data or Removable Drive

BitLocker Repair Tool - Recover Drive in Windows 7 and 8

Hope this helps,
Shawn

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Hi, i would like to know how can i retrieve lost Bitlocker recovery key.

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My surf pro is locked. I need a bitLocker recovery keys.

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Hello,

 I'm curious under what circumstances a recovery key can change and the numerical ID stays the same.  I conducted a test that seems to indicate that the Numerical ID changes if the Recovery Key is changed or if the system is decrypted and re-encrypted.
 I can't tell if these are the only conditions under which the Numerical ID would change.
 We have a system that we can't get into that the printed backup of the Numerical ID matches what we see on screen but the Recovery Key we have doesn't work.

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Anyone know how to fix this? I would appreciate your help!
Dell Venue pro 11 (Win 8.1)

Answer:No More Bitlocker Recovery Options

HI. Do you use Bitlocker for your windows drive ?

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