Computer Support Forum

Microsoft All in One Media Keyboard - Keyboard and Touchpad both at once not working?

Question: Microsoft All in One Media Keyboard - Keyboard and Touchpad both at once not working?

I'm having problems with my All-in-One Keyboard on Windows 8.1(64 bit): it doesn't accept input both from keyboard and touchpad at same time (can't walk in a FPS game while looking with mouse, for example).
Is this a product's limitation or should it work?


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Preferred Solution: Microsoft All in One Media Keyboard - Keyboard and Touchpad both at once not working?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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On my laptop Satellite L20 not working keyboard and touchpad, but keyboard work in BIOS, USB-ports also not working (USB mouse).

Can i get update file for BIOS(traditional updating from boot CD, not OS!)

Sorry for my bad English.

Answer:Satellite L20 keyboard & touchpad not working but keyboard work in BIOS

If the traditional BIOS update is not available on the download page the only way to get it is to contact nearest authorized service provider. They have all versions.

But this keyboard and mouse issue is really strange. can you use it if you start operating system in ?safe mode??

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I recently purchased the Microsoft All-In-One Media Keyboard. works fine, but the windows 10 gestures I bought that keyboard for doesn't even work. Nothing works. Just the old two finger gesture for swiping up and down a page and fo left clicking.
No swiping horizontally on edge (maneuver*between webpages)
No three finger*Gestures
Does anyone have a fix for this ?
appreciate it

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I recently purchased the Microsoft All-In-One Media Keyboard. works fine, but the windows 10 gestures I bought that keyboard for doesn't even work. Nothing works. Just the old two finger gesture for swiping up and down a page and fo left clicking.
No swiping horizontally on edge (maneuver*between webpages)
No three finger*Gestures
Does anyone have a fix for this ?
appreciate it

Answer:Gestures*On Microsoft All-In-One Media Keyboard NOT WORKING

Hi welcome to Windows Central! Here's where you can get the manual for your KB
If you need more help,please join the forum!

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Windows 7 and Outlook 2007
The send button does not send the e-mail in Outlook 2007.
I have Intelli Type Pro 8 software loaded on my computer which I downloaded from Microsoft support.

I don't know how to go to Microsoft direct to get support for this keyboard which I only purchased 3 days ago.



Answer:send button not working on Microsoft Digital Media Keyboard 3000

Load up your IntelliType software and check to see what the button is programmed to do, exactly. If it doesn't seem to be working and it's set to Send an Email Message, customize that button with a macro. Create a new macro that does "CTRL+ENTER" (Just hit CTRL+ENTER as if you would when you are ready to send the email and it'll do what it needs to notate it). Give that a shot.

If not: Microsoft Support:

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While surfing, contracted virus. Disabled keyboard and touch pad. Used USB mouse to regain some control. Reinstalled keyboard and touchpad drivers with apparent success. Ran Norton Antivirus and came up empty. Cannot run Spybot or Microsoft Security Essentials. Can download Spybot but it will not allow it to run. Will not allow MSE to download definition files. Also, will not allow saving of GMER file. Scan will run but then simply closes down upon completion. Thank you for your help.DDS TXT LOG:.DDS (Ver_2011-06-23.01) - NTFSx86 Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_21Run by pdb at 12:58:04 on 2011-07-10Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3036.1666 [GMT -4:00].AV: Microsoft Security Essentials *Enabled/Outdated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}AV: Symantec AntiVirus Corporate Edition *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}.============== Running Processes ===============."\\.\globalroot\Device\svchost.exe\svchost.exe"C:\WINDOWS\System32\svchost.exe -k Cognizancec:\Program Files\Fingerprint Sensor\AtService.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchc:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exesvchost.exeC:\WINDOWS\System32\svc... Read more

Answer:Disabled keyboard, touchpad, Spybot and Microsoft Sec. Essentials

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:***************************************************First, I need to know if you still need help! To tell me this, please click on and follow the instructions there. If you do not still need help, this is all you need to do. If you do need help please continue below.***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
Please do this even if you have p... Read more

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Answer:Touchpad & keyboard not working

You could try this:

1. Turn the laptop off and remove all attachments including the battery.

2. Press the power button for about 15 seconds.

3. Replace the battery and power connection.

4. Boot the laptop and press F2 at the splashscreen to go into setup.

5. Press F9 which will reset to defaults.

6. Press F10 to save changes and exit. Answer 'yes'.

7. Laptop will reboot.

Hopefully this will solve your problem.

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  I have read a few topics for solving this kinda problem, and there was some topics, where the problem was absolutely the same, like mine, but those solutions didnt work for me, unfortunetely.  I bought ma Lenovo IdeaPad laptop a few days ago, and when I woke up today, my keyboard and touchpad didnt work. When I go to the device manager, it says that my keyboard is working fine, but have problems with my touchpad (This device cannot start. (Code 10)). was reading about updating my BIOS. Right now my BIOS info is: SMBIOSBIOSVersionCCCN15WW(V2.01)   Downloaded update for BIOS from Lenovo website (ver 2.71) but when I wanted to install it, at the "Please choose one of the following tasks: Update ThinkPad Bios and Update model number" I get "Flash Module cannot be found. The utility process has not completed" - for the both of them. I have Windows 10 on it.  I really hope, someone can help me about it, and thanks in advance!

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Hi everyone, and Happy Holidays,

I just installed windows 7 ultimate on my daughters, acer aspire 3050 laptop. It was running vista home basic before. The vista install was damaged by viruses, so I decided to upgrade her to 7. All the hardware was recognized, but for some reason the keyboard does not work, it was working fine with the virus riddled vista install. For some strange reason the windows key does bring up the start menu, but none of the other keys seem to do anything. They all work in the BIOS just fine. Also the touch pad does work, but the cursor movement is very jerky, and it was also fine in vista. I went to acer's site, they don't have any windows 7 drivers available for this model, or any vista drivers for the keyboard, I installed the vista touch pad drivers, but they did not seem to help. I also messed with the keyboard settings in control panel, but nothing seems to help. Does anyone have any ideas, on what I need to do to fix this. I have been really pleased with 7 on my other computers, and would hate to have to go back to vista. Any help you could provide would be greatly appreciated, Thank you in advance,


Answer:keyboard and touchpad not working

The reason it won't work is because there is no Windows 7 support for your acer aspire 3050 laptop. You can see this at the Acer website, choose Notebook, Aspire then Aspire 3050 which will show you a page for your laptop. You can see there is no Windows 7 support as yet. Acer Support - Drivers & Download

Looks like you already found this out.

Let me look around and see if anyone has found a driver that will work. Nothing found that is made for your exact model so far.

Your model isn't on the list of supported laptops but that doesn't mean that a touchpad driver from another notebook won't work on your model. I would pick a model on the Windows 7 supported list, then find the touchpad and keyboard driver for that model and try it out.

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Hello again,
                    This morning i turned on my laptop and i couldn't get my touchpad and keyboard to work. But luckily i have a touchscreen computer.
Please help me to fix this problem
From Aramus

Answer:touchpad and keyboard not working

What is the make and model of this computer?

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This morning when powered on my laptop...i wasn't able to input the password through keyboard ...and even touchpad wasn't working so i then used a usb mouse it was working but usb keyboard was not working.when i put the laptop in recovery mode ,both laptop's keyboard and touchpad was working.plzz help i don't want to reinstall the windows again and also no restore point working as always it shows some bsod error!

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Hello, When I start my computer it all works fine, but after a couple minutes of using it the touchpad mouse will just stop working and so will the keyboard. I have a touch screen so I can go to the control panel and to the mouse. If i disable the synaptic touchpad then enable it the mouse and keyboard work for a short time then stop again. Do you know what could be wrong?   Model - HP Pavilion 17-f227nrOS - Windows 10 home Thanks

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I had to rever back to windows 8.1 because of issues persisting at larger scale. But now the keyboard and touchpad for my HP pavilion 15-n225tu laptop have stopped working. It works when on bios screen but as the windows starts it doesn't work. What may be the issues here?

Answer:Keyboard and touchpad not working.

Check your OEM support site for the latest driver set BEFORE 29, July, 2015 as those would be good for 8.1

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My touchpad and keyboard stopped working after 8 months of normal use. I went to device manager to chech the drive i found the keyboard was an "Unknown device" with code 28 and the touchpad was with code 10. I tried and reinstalled the drivers didnt work and made a recovery also didnt work. I tried to use it in bios it worked perfectly bur when the os started it stopped. The numlock light is always on and all the FN+ keys work like the volume and screen brightness etc.. Now i am using wireless keyboard and mouse to use the laptop. Please help me and thank you.

Answer:Touchpad and keyboard not working. Z50 70

Hi iihamada,
Welcome to Lenovo Community Forums!
Can you try checking these settings
Control Panel / ease of Access / Change how your keyboard works.
Uncheck all the boxes and save the settings.
Let us know your findings

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hi folks

I hope someone can help me. My laptop recently became buggered by a virus and as I did not have a windows 7 installation disc I decided to restore it to its factory default using some sort of dell backup utility.

Since I did this my touchpad and keyboard no longer seems to work! keyboard works fine when i select f8 on startup as i can flick through the options however when i boot into safe mode the touchpad and keyboard still don't work.

I don't know what to do as I can't do anything without the keyboard or touchpad!

Any help would be much appreciated.

If you need any more info let me know.



Answer:keyboard and touchpad not working

Try connecting an external usb KB and mouse to it and see if Windows will pick them up.

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I seem to have a strange issue where my keboard will not work at all when I don't have the power cable plugged in.  The minute I unplug the power the touchpad and keys will not work.  I have tried to dock and undock, shutdown and restart while docked, shutdown and restart with out dock and then inserting into dock. when its unplugged the f12 lights be blinking. have updated all drivers - no go. also no customer support here in kuwai where i am right now. at least microsoft has a chat support which sorry to say a big company like hp does not have. first you spend huge amount of money to buy their hardware and then more money on support which is appalling for something which is not your fault.

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I got a new laptop yesterday, and while i was cruising on youtube i had to update win7 so i did, and when i got on a tried to log into my account my keyboard wouldn't work neither is my touch pad, i can use a mouse put i dont have a usb keyboard. I really want to fix this without taking it back to best buy.
While turning the laptop on the numlock is green but once i hit the login screen the green goes away and i cant type, and my touch pad icon on the lower right is gone as well the laptop i got is the Toshiba Satellite L650D-063 can someone please help me!

Answer:Keyboard or touchpad not working !

Windows Updates may have installed touchpad drivers.

Go into Device Manager - "Mice and other pointing devices"; roll back driver

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Hi everyone
I recently formatted+reinstaled Windows on a "old" laptop (Acer Aspire 5620)
I installed Windows 7 (instead of Xp that it had earlier ) and after the installation was complete (first time n desktop) the touchpad and keyboard would not operate. at all
Ive tried all windows updates (in case of drivers), because there are no official drivers for 7(only xp)

The thing is that inside device manager theres nothing wrong with the touch+keyboard
(no marks, both are recognized and "operate fine")
Ive tried reboots, sometimes rarely the keyboard might enter a couple characters (with delay) and sometimes the touchpad might move the pointer a bit (with delay too)

However the keyboard works fine in bios, and both worked perfectly in windows setup (in formatting i mean)
The devices also works ok in safe mode.

Any ideas plz?

P.S. The computer before the format had ALSO win7 so its not something new with that

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I just ran my Microsoft Windows Update a couple of days ago which included Microsoft - Keyboard - Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center). I think this is the culprit causing my problems. Now both my mousepad on my laptop and my mouse are active at the same time and I am unable to uninstall or turn off the mousepad. I've tried uninstall two different ways and neither worked after restarting and shutting down as per instructions. It is driving me crazy because it is extremely hard to type as the cursor will jump on the page and insert my typed letters into the wrong place. I have to get it uninstalled! Typing this is a nightmare and I am not dragging my thumbs on the pad or touching it in anyway. Any suggestions?

Answer:Microsoft - Keyboard - Microsoft USB Dual Receiver Wireless Keyboard & Mouse Update

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today my touchpad and keyboard quit working.  i had flipped it to stand mode when it was off and qhen i tuened it on in laptop mode it wouldnt work.  ive searched and searched and have no idea what to try.  I've restarted, shut down, put to sleep. another thing.  just noticed my fan is now cutting on and off and before like most yogas it ran non stop   help?

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Hi everyone! I have a Toshiba Satellite M305 that I upgraded from Vista to 7. I performed the Upgrade but had issues immediately (black screen, constant freezing)... so I backed up everything and did a clean Windows 7 install.

Now I have a fresh install. Worked fine, downloaded updates, and now the keyboard any touchpad will not work. USB keyboard & mice work fine though.

Under device manager, it shows the keyboard as PS2, but no errors. For the touchpad it says "PS2 Mouse" (but it's a touchpad), and error code 10.

I noticed that if I uninstall the "mouse" and reboot, the touchpad will work until next reboot.

Next, I downloaded new Synaptic drivers and even tried the Toshiba driver pack. Didn't work... the uninstall trick doesn't work now either.

I'm not sure what's going on. Any ideas? I am leaning on a bad update from Windows update. I have searched Google and found numerous similar problems but cannot seem to get this resolved.

Thanks for any help! I can provide any more info that may be needed.

Answer:Windows 7 Touchpad & Keyboard not working

Since the install is probably still pretty clean, maybe you could try reinstalling again (I know, I know...) and installing your mouse drivers right off the bat from the Toshiba Website. Of course, be sure it's the right version of the driver, you know x86/x64, and for Vista/7.

This is my best guess, but if you have more pertinent info, maybe we can work something out.

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Whenever I flip the screen back to use the P40 as a tablet and then when I flip it back to laptop mode, sometimes the keyboard and mouse will not respond. It's as if the computer doesn't notice that the screen is in laptop mode and does not reactivate the keyboad and touchpad. I have to reset the laptop multiple times or close the lid and open it up again several times to get them to work again. Whenever I restart the computer the keyboard lights will turn on during startup but turn back off whenever I get to the sign in screen. I have found no pattern that consistently works to reactivate the keyboard/touchpad. I am also having an issue that when the computer is in tablet mode, it will not re-orient the screen when I change positions (like from landscape to portrait orientation). I think these issues might be something related to the sensors on  the computer not working properly... Anyone else having this problem? Any known solutions? Thanks for any help. Walter

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My laptop's keyboard and Touchpad suddenly stopped working a few days ago but my USB mouse is still working. It is working every time  I boot the computer but after some time I just stops. I looked at the mouse settings and the Synaptics tab was missing so I reinstall the Synaptics Touchpad Driver from HP sopport page. The driver was installed but it disappears again and the touchpad and keyboard stops working. The problem is still there so I tried to uninstall it again checking the "delete the driver permanently" or something then rebooted my PC. After rebooting I intalled the driver after the intallation was done it prompted me to reboot so I restarted the PC again but after the restart the driver is not installed. Now the keyboard is working but still stops responding after some time and the touchpad have no driver and in device manager the "PS/2 touchpad" is gone, only the USB mouse is present. My laptop is HP Pavilion TS sleekbook 14 b133tx.OS: Windows 8.1 Single Language 64 bit

Answer:Notebook Keyboard and Touchpad not working

Hi @NoGameNoLife , Thank you for your inquiry, I am happy to help! I grasp that you are having a difficulty with the keyboard and Touchpad but your mouse is still working.  When you checked the mouse setting the Synaptics tab was missing.  You downloaded the Synaptic Touchpad driver and installed but it again disappeared and the keyboard and Touchpad stop working,  You deleted the driver this time and rebooted your notebook. You again installed the driver and it prompted  you to reboot which you did, but again the driver is not installed.  The keyboard now works but after some time it quits responding. Have you scanned for viruses and malware? Would you try this step:Go to the command prompt and right click to run as administratorType sfc /scannow and press enterWait for it to complete and then restart your computer. This will scan for corrupted files and try to repair them. Here are links to assist you with some troubleshooting steps.Notebook Keyboard Troubleshooting (Windows 8)Using and Troubleshooting the TouchPad or ClickPad (Windows 8) If this has not resolved the issue, I would try a Refresh Your PC to Resolve Problems (Windows 8).   If you connect an external keyboard do you have the same issue, does it quit responding after awhile?  If you are still having a difficulty, I would do a full recovery back to factory. Performing an HP System Recovery (Windows 8) During the recove... Read more

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HP Pavillion x360 (13-s154sa)I turned on my laptop today and both the keyboard and touchpad are not working. How can I resolve this?

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Hp laptop keyboard and touchpad not working, tried to install driver but it fails.

Answer:Laptop keyboard and touchpad not working

Connect a USB mouse and then uninstall the keyboard and tablet driver in Device Manger. Reboot. Does that solve the problem?

You might want to try a system restore to a date before the problem. Just make sure that anything on the desktop that was added since the system restore used is backed up.

This may also be a malware issue.

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I have an HP G61 laptop with win 7 64 bit, the keyboard and touchpad has suddenly stopped working, but an external mouse works any ideas please.

Answer:keyboard and touchpad arent working

I've seen this on HP's with virus infections at work. We've worked on one for over 2 weeks and just gave up on it.

Backup, wipe, and reinstall if you don't want to spend a whole lot of time working on this.

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Hello Guys,

this is a very strange problem im experiencing on a Acer Aspire 3000

i reinstalled xp home from scratch, and the touchpad is not working, nor the keyboard, you can get some movement if you press the keyboard and the touchpad. very little though, and keys are not typing at all. but USB mouse & keyboard is fine.

This problem existed before, and this is why i ran a full reinstallation. The other thing is when i right click on my computer and go to preperties, nothing happens. so i cant even see device manager, i cant launch device manager from system in control panel either...and start+R then mmc devmgmt.msc doesnt work either...
im getting an error about the files being missing.

I have reinstalled twice with two different xp home disks, one full and the other a Dell disk

yet...when im in a cloning software interface...or linux ...the touchpad and keyboard work fine.

i tested my hard drive which passed
and i also switched the memory with known working good RAM...same problem

and on top of it...most times you cant shut the laptop down by holding in the power have to pull out the battery.

i have also installed the drivers for the touchpad from acers web site...which didnt do any justice.

im starting to think the motherboard is faulty...just wanted to get some input before i blast it with a shotgun, and post the video on you tube!!!

Answer:Keyboard touchpad not working in XP Home

i also loaded the bios default setings, it didnt help...also installed win 7 which crashes on startup
but the touchpad was working fine the whole way through setup...strange!!!

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A few days ago I formatted a drive and installed Win 8.1. Also installed all the drivers. Yesterday, when closing it downloaded some updates which it installed today. Now neither keyboard nor touchpad works. I connected a wireless keyboard but it won?t work either. Wired mouse does work.

Tried to uninstall those devices and run it again, but in vain. I don?t want to use system recovery, cause I have installed some software already and wouldn?t really enjoy going through this again.

In device manager, I can see my keyboard with a following error:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Highlighted mouse shows:

This device cannot start. (Code 10)

Any idea how to solve this problem?

P.S. Almost forgot, i'm using notebook Acer V3-571G

Answer:Not working keyboard and touchpad after update

Make sure you have Legacy USB devices enabled in the bios, along with other associated items to the USB. Then it should work.

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My keyboard and touchpad stopped working after I uninstalled my antivirus software and restarted my laptop in my hp pavilion 15ac-179TX. I have an extra mouse which works when connected to the laptop but keyboard and touchpad don't work.

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Compaq V6000 Vista Home, (32 bit) service pack 2. Computer about four years old. Motherboard replaced about four months ago because of graphic chips issue.

After a period of time / 30 min or so(?) (varies) the touchpad stops working. The blue power light continues to stay on, indicating the pad is still ?turned on? but the pad and buttons don't function. When the touchpad goes into this state, the icon on the bottom toolbar disappears. I also loose all sound, although the speaker icon remains.

When in this state the touchpad blue power light stays on and pushing the touchpad power button has no affect. (it should turn it off and illuminate an orange light)

The touch pad will also go into this state if the computer goes into the hibernate or sleep mode. One interesting thing, when in sleep or hibernate mode, you can awaken the computer by touching the touchpad surface, indicating to me that the pad is working until the computer comes ?awake.? After it wakes up, the blue blight is still on but the touchpad is inoperable.

If the touchpad is working, you can enter the sleep mode, return and the touchpad will continue to function normally.

To restore the touchpad and sound, the computer must be restarted. After that, everything works fine for a while. (time varies)

I can plug in a USB mouse to get around this issue.

I have done extensive research on Google. This issue has been happening at least since 2009. (although I didn't run across the sound issue mentioned) ... Read more

Answer:Touchpad/keyboard stop working

Update your chipset driver with drivermax

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After removing a virus, my touchpad and keyboard don't work. Lenovo Solution Center told me to go to device manager. After I did everything possible,

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If anyone can help
I have a toshiba Satellite M50-A-11p laptop (windows 8.1) that I brought from John Lewis
I tend to not shut down my laptop and leave it on sleep mode.
All of a sudden once the laptop wakes up when I open it non of the keyboard functions or touchpad works. I press and hold the start button to switch off and switch back on but again I cannot type or move the cursor.
I used a usb mouse which the laptop recongised and used the online keyboard to login in. After that the laptop froze and gave me the light blue screen of death message. Again I switch the laptop off and back on and repeated the login process of using the usb mouse and online keyboard.
I decided to refresh the laptop (with not affecting the files) and the keyboard and touchpad worked till it automatically when into sleep mode after and I had the same problem the touchpad on the keyboard and the keyboard are not working again.
I decided to refresh the laptop completely affecting what is on the laptop and again everything is working till it was asking for updates then once the updates were complete nothing on the keyboard were working again
I don't know whats wrong with it

Answer:Keyboard and Touchpad not working on Laptop

if you can get into control panel and device manager look to see if there are red or yellow exclamation marks against the touchpad or keyboard.

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my laptop keyboard not typing but I know its working cause when i hit CAPS LOCK the indicator light will switch on and when i hit letter N network will show up... touchpad also not working properly... when i double click my file document, the property document will show up not the document itself. when i hit right click nothings happen or nothing showing up... but when i accidentally hit ESC right click button work perfectly but left click button still doesnt work.... and every time I restart my computer I always hit ESC just so the right click button will work.. I already refresh/reset/reformat my computer... nothings changeI even Upgraded the Bios.... still nothings changeI Uninstall/install alps touchpad driver... still notings change  Please help me... I dont Know what to do anymore 

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I've tried everything! In the bios setup (f2) the keyboard works! I tested the keyboard and touchpad using the rescue and recovery CD and functioned! Is not a physical problem because I put a HD from another T61 and both peripherals are working again! So I think the problem is in the operating system Vista 32bits. Has anyone experienced this? thank you


Go to Solution.

Answer:The keyboard and the TouchPad stopped working!

Hi, Rabbitvix
I haven't experienced this issue, but the fact that the keyboard works in BIOS but not in the OS indicates a software issue, not hardware. I would recommend booting the machine in Safe Mode to see if this helps. If the TouchPad and the keyboard resume functioning in Safe Mode, then we may be able to solve this issue by removing a driver.
To boot into Safe Mode in Windows Vista:

Start the computer from cold boot.
When the splash screen appears (says "Lenovo) being tapping F8 repeatedly.
Continue tapping F8 until a menu appears.
Select Safe Mode.
Hit Enter.
The computer should now boot to Safe Mode.

Also, one final question: If you plug in an external mouse, does this function well, or does it experience problems as well?
Best of luck,

______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

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My keyboard and touchpad suddenly stopped working on my Levnovo Z570. I have restarted several times  and each time, an error pops up that says "01011001 keyboard stuck key" and then the system boots normally.However, I cannot use my keyboard or touchpad. I have checked on the drivers in the device manager and it seems that they don't show up there. Under Mouse and other pointers, my HDI Compatble USB mouse shows up (and stiil works, thank goodness) but there is no device listed for my touchpad. Under keyboards, all that shows up is "PS/2 Keyboard" and my regular keyboard device is missing. (not even sure what PS/2 is)I have also tried booting into safe mode and the keyboard still does not work there.Can anyone help on this at all?

Answer:Z570 keyboard and touchpad not working

I have also this problem, but when I press some button my kayboard work a moment. I don't know what I should do, so please help

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Hi , I have just recently purchased a lenovo z500 and it is awesome, but i have a small problem . When i use the keybord to play games ( i use the WASD keys) the touchpad does not respond, meaning that i cant play. Please help !!! 


Go to Solution.

Answer:Z500 touchpad not working while using the keyboard. Please help me please !!!!

hi Xavier_Lenovo,
Welcome to the Lenovo Forums.
If your Z500 came with a Synaptics Touchpad, can you try to:
1. Go to the Control Panel (large icon view) then > click Mouse > Device Settings tab > Settings
2. Under the Synaptics Settings, go to Pointing > Sensitivity > Palmcheck and set the palm sensitivity to minimum and test the game.
Screenshot:Spoiler (Highlight to read)
Let me know your findings.

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Hi everyone. Yesterday, my Asus Q550L laptop completed a Win 10 auto update. I restarted my laptop as instructed and when my system rebooted, the keyboard and touchpad would not respond. It wouldn't let me login to Win 10 and even seemed like it was not responding while Windows was booting up. I finally was able to gain access my using the onscreen keyboard via touchscreen. I use an external Microsoft mouse, and that still seems to work okay. I looked in the device manager and both my touchpad and keyboard drivers have exclamation marks on them. I tried updating the driver, but it said they were the newest/best available. I tried deleting the driver and letting windows rediscover them, but got the same result. I refuse to believe the the keyboard and touchpad took a dump at the exact same time, so this has to be related to Windows 10 right? Any help/advice is welcome and thanks in advance!

Answer:Windows 10 keyboard and touchpad not working

Using my phone right now.
Uninstalling Asus Smart Gesture then installing the new one provided by Ivan FR (Google search: asus windows 10 ivan fr) fixed it, but then I noticed my audio driver has an error now, I restarted and all said errors were back. ?
Redoing the method doesn't work.
Guess we'll have to wait for a fix from MS itself
Btw, my lappy's Asus too, X55LN.
First time I ever had a bug with Win10.
Very disappointed right now.
Finally, bump.

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Problem: computer starts up normally and goes to the password log-in screen, but nothing happens when I try to enter the password. The computer doesn't appear to see any keystrokes.
Solutions tried:

rebootedremoved and replaced main batteryattached USB keyboardhit Enter key on startup: successful in opening the Advance Options menu, but am unable to take any of the actions because all require that I enter the laptop passwordlooked for an onscreen keyboard, but there isn't one because this isn't a touch screen computer
Why I think this is a Windows issue:

the computer recognizes when I hit the Enter key on startupthe USB keyboard doesn?t workthe keyboard touchpad doesn?t work, but the attached USB mouse DOES work

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Yesterday I turned off my laptop, next day when I turned on laptop the keyboard and touchpad wasn't working. When I'm pressing a key about 20 times then sometimes it works as one press. Yesterday everything was working well untill I turned off.I've tested 2 laptop keyboards and still same.I'm looking for any help.

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This problem is with my husband's IBM ThinkPad T43. This was a work computer but the company closed down & let him keep his computer (minus all the software disks). This problem I'm experiencing happened because of my stupidity. I was cleaning up the programs loading in the Startup Menu and unchecked several that appeared to be unneeded items. I also removed a file (which is now in the Recycle Bin because our new Kaspersky security program listed it as a keylogger. Now when I reboot, the keyboard & touchpad or mouse won't work when I reach the Control Alt Delete area to move forward into Windows. If I could get in, and use the keyboard, I would just put everything back the way it was, but I've spent days looking on the internet for a way to fix this and have been totally unsuccessful in finding anything that addresses my specific problem.

Please help!

Thank you,
Isabella Rose

Answer:Keyboard & Touchpad not working - I'm going crazy!

Try booting into Safe Mode and see if the problem(s) persist.How to Access Safe ModeWhile the computer is turning on, tap F8 once every second until a black screen with white text appears. Using your arrow keys highlight the option Safe Mode and hit Enter.

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i have the same problem now. Did it get solved?

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 I can't use the keyboard and the touchpad at the same time, using the keyboard disables the touchpad. 


Go to Solution.

Answer:Yoga2Pro: Touchpad not working while using the keyboard.

I found this while messing around in windows 8  it was on medium delay, I changed it to no delay.. but nothing changed... still can't use touchpad while typing

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Greetings o wise ones, need your help! Have had this lenovo ideapad Y550P for little over a year.  Today all of a sudden both touchpad and keyboard stopped working.  I use external usb mouse and onscreen keyboard now.  nothing works, i've tried all Fn key combos (including Fn+F6), fooled with Ease of Access settings, deleted devices in Device manager and restarted the system letting it update itself automatically - nada.  This is what I have now in my Device Manager: Device ManagerMice and other pointing devices HID-compliant mouseMicrosoft USB Dual Receiver Wireless Mouse (IntelliPoint)[?] Synaptics PS/2 Port TouchPad Keyboards HID Keyboard DeviceHID Keyboard DeviceMicrosoft eHome MCIR 109 KeyboardMicrosoft eHome MCIR KeyboardMicrosoft eHome Remote Control Keyboard KeysStandard PS/2 KeyboardI have a strong suspision that it has something to do with MS eHome MCIR Keyboard, but want to get a 2nd opinion.I run Win 7 HP 64-bit.I've read through all KB-related issues on this forum and have not come across one identical to mine, hence starting the new thread.  Many thanks for any help you someone can give.  I have a flight in less than 12 hours and a totally useless laptop :/ 

Answer:Y550P touchpad and keyboard are not working.

Another important note - none of the keys at POST work - no F2, F8, or F12.  Can't even get into BIOS.

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hey all, I have a problem with my lenovo U31-70 with windows 10. After the most recent windows 10 update, i am having the issues that the laptop takes a very long time to start up (~10 min) and that when it finally starts up, it gives two error messages about alps.exe. The touchpad and Keyboard do not work when it has finally started up. This problem was also described in However, the solution described there does not work for me, as when doing the BIOS update I receive the error that the veriosn fo the ROM file is the same as in the BIOS. I also tried reinstalling Windows 10 and reinstalling the touchpad/keyboard driver through the official Lenovo website. (I have had this problem several times before, however it went away every time by updating the BIOS through the Lenovo website. This time, this solution does not work.) Any thoughts as to how to fix this problem?

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Keyboard AND Touchpad not working on Windows XP Hi, I've got a friend's Packard Bell EasyNote Model MV35-V-007 laptop and I just want to copy her files before doing a clean XP install. The problem is NEITHER KEYBOARD NOR TOUCHPAD WORKS, so I cannot do anything with the computer! I've tried plugging an USB keyboard/mouse, didn't work. I've tried using Windows XP install cd-rom, but after "checking for boot files on cd-rom drive" I'm prompted to "press any key to boot from cd" - I CAN'T!!! help!!! It's driving me mad!

Answer:PB laptop Touchpad & keyboard not working

millawitch, bad KB? I've had several die. Substitute another? Can you get into safe mode? Make sure you have the proper drivers.HTH.Ed in Texas.

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Hey guy i have a alienware m17xR4 and ive been searching all day and cant find anyone with this problem. Everyone that has a simular problem it is either their keyboard or their mouse not working but i havent found anyone with both of them not working.

Anyway my keyboard is showing a code 19 (windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged)

And touchpad is saying code 10 (this device cannot start)

Thank you guys for your help, it might be a while before i cand respond to you and try your solutions.

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Hey, guy's I've been faced with a problem these past 3 day's I'm some what of a PC Gamer and for the past couple of day's I've noticed that my trackpad and keyboard weren't working simultaneously whenever I tapped w and tried to use my trackpad at the same time It wouldn't allow me I've recently updated my Laptop that's possibly causing the problem, I'm on a Windows 10 Dell Inspiron 15, also I'm using a Dell Touch-pad manufactured by Synaptics. 

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 I'm having a strange problem. The spot you touch up top is not activating or deactivating the touchpad. It is as though it is not connected to the computer anymore. I already updated the drivers to try to fix, didn't work.Under computer propersties>hardware, it shows up as Synaptics PS/2 port toucnpad, with the image of a mouse on the left, if that helps at all. When I right click on it I can't change any settings or properties. And now my laptop keyboard doesnt work, but the logitech keyboard I previously installed with the computer does work, and operates the lights on the laptop keyboard as well. Help would be greatly appreciated.  My product number is WQ615UA#ABAWindows 7Did not recently make any hardware or software changes.

View Solution.

Answer:HP Pavilion DV6 touchpad not working, and now the keyboard i...

It looks that you have a hardware problem, so are recommend you to take this notebook to the service.

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i am having lenovo g series 460 machine the machines touchpad and keyboard doesnt get detected at startup .. it continues for approx. 10 minutes and after it works fine.. what wil be the posssible pblm with my notebook.i feels like the touchpad and keyboard are only working when the system was heated up.. pls help

Answer:touchpad and keyboard not working at startup

one interesting thing i observed is that a usb mouse or usb keyboard is working nicely at the startup itself

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We have a strange problem with a customer's ThinkPad T560.Neither keyboard, touchpad nor USB (keyboard, mouse, HDD) are working.USB keyboard and mouse are not getting any power, USB harddrive gets power but is not recognized (nothing happens in Windows).  I have tried the various startup alternatives such as safe mode etc - same problem. The only thing that IS working, are the media keys on the internal keyboard. It responds to Open Explorer, switch apps, brightness and wireless switch... but nothing else. I have tried a system restore to a previous point - which works until a restart, then it's the same thing. Running out of restore points. I am getting a bit frustrated with this - are there any solutions to this problem? I have also tried upgrading to Windows 10 (assistive upgrade) but it fails (of course...). I saw someone mentioning uninstalling McAfee, but since I do not have McAfee installed - nor can I even operate the computer... I'm out of options. If you have any ideas, please let me know. Thanks! /Forsberg 

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I have had this yoga 2 for 5 months with all well. Suddenly the keyboard and touchpad seem to have been disabled (also, the display does not re-align itself when I roate the device). - I have not updated the software / drivers / BIOS at any time since purchase. I suspect there's a simple solution, but I cannot find it. Please help!

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Lenovo G-50 with Windows 10. The pointer stopped working suddenly. I tried to manage a solution with the keyboard. Probably I did something wrong because now the keyboard doesn't work either. The only keys still working are Ctrl+Alt+Delete, just for restarting the laptop. Could anyone help me? I don't understand very well the computer language, so please, give an easy to understand help.Many thanks.

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hi everyone
a few days ago, i did a stupid thing ! :|
the Synaptics touchpad driver was installed on my laptop (Acer-E1 572G - Win 8.1 - 64bit) and i installed Elantech touchpad driver without uninstalling last one!!!! :|
so, touchpad and keyboard stop working any more!
i did uninstall Synaptics but nothing changed! i did try to uninstall Elantech driver but did not find unistaller! so i did unistall it from device manager! but still nothing changed !

i dont have restore point and i dont want change my windows !

in device manager i got error code 19 for keyboard and error code 10 for touchpad!
here is some screenshot:

thank you
and sorry for my english

Answer:Acer-E1 572G Touchpad & Keyboard not working!

Welcome to the forums, go to control panel, uninstall "Launch Manager" in Programs, download from here and re-install it:
Download Drivers and Manuals | Acer Official Site
Try different drivers for synaptics, for example, Acer Aspire E1-572 Synaptics Touchpad Driver for Windows 8.1 64-bit Drivers download - Synaptics Software Update
If you find ETD Ware in Programs, right click and uninstall it, that's your Elantech but I couldn't see it in your Device manager.

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Maybe someone here can point me in the right direction, about 3 month old edge 2 laptop. Yesterday the fan ramped up and is very loud running full speed. even when I turn it off for awhile, as soon as I hit the power button it goes full speed. Also the keyboard and touchpad are not responding at all but the touch screen is. A usb keyboard/mouse works just fine.

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Hi, I've got a friend's Packard Bell EasyNote Model MV35-V-007 laptop and I just want to copy her files before doing a clean XP install. The problem is NEITHER KEYBOARD NOR TOUCHPAD WORKS, so I cannot do anything with the computer!

I've tried plugging an USB keyboard/mouse, didn't work. I've tried using Windows XP install cd-rom, but after "checking for boot files on cd-rom drive" I'm prompted to "press any key to boot from cd" - I CAN'T!!!

Pls help!!! It's driving me mad!

Answer:Solved: Keyboard AND Touchpad not working on Windows XP

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Hi, I have been using windows 10 for a couple of months. However, the keyboard and touchpad on my laptop just stopped working yesterday on login screen. I plugged in an external USB mouse to login and tried to reinstall the drivers, unfortunately, it didn't fix the problem. Then today I turned on my laptop to give it another try, but now even the external USB mouse is not working. I noticed the external mouse is still working in recovery mode, however, I can't recover the laptop. It asks me to type in the password but my keyboard is not working. Can anyone please help me? Thanks

Answer:Laptop keyboard and touchpad not working on windows 10. Please help

Hi Ronalzhe. Welcome to the TenForums @Ronalzhe.

First I'm going to recommend unplug your laptop, remove the battery, hold the power button down 25 secs, unplug all USB devices. Let it sit five minutes. Reassemble, do not plug in any USB devices. Boot.

If that doesn't work then you could try Advance Startup options. To get this power up computer, when you start to see the circle of dots press and hold power button down until laptop powers off. Power up and when the circle of dots appear again hold the power button until it powers down. On the third pass it let it boot.

Boot to Advanced Startup Options in Windows 10

Hopefully at this point your mouse will work and you can click trouble shooting, then Advance options. At this point I would try a System Restore. If mouse isn't working there are the arrow keys but that doesn't help much if keyboard is dead.

You sound familiar with device, you could go to Safe mode but if keyboard isn't working there will be an issue. If on any screen you see the Ease of access icon you could click on that to get onscreen keyboard but that assumes external mouse is being responsive.

Please post back.

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My keayboard and mouse pad stoopped working suddenly. My computer has touchscreen so i have been able to use the onscreen keyboard and also have an external mouse but the physical keyboard and mousepas are not responding.  i noticed that the led on the caps key turns on when i activate from the onscreen keyboard.  HELP!

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Hey there,

A friend was recently the victim of one of the 'Windows Service' scams and gave me his laptop to check they hadn't installed any malware on it. Thankfully they hadn't, but in the process of looking over his computer, I discovered he hadn't installed any Windows updates in the last 3 years. I've since installed all of these (about 200 files and two service packs) but now I have a slight issue in that neither the keyboard nor the trackpad works (at all). They were both working fine before the update, but now the computer doesn't even register them as input.

I've been trying to figure out why they're not working. I've plugged in a wireless keyboard/mouse combo and that works fine. For now, I'm remote desktop controlling the laptop via my iPad so that my own PC is free to use. I think it's a driver problem, but I just can't seem to figure out how to get it to work.

Any advice would be greatly appreciated.

Will post TSG Sysinfo in next post:

Answer:Inspiron 1525 Touchpad/Keyboard not working

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I am unable to use my laptop's touchpad and keyboard. Even my mouse is operational only when the windows is loaded. Meaning, during the booting time when i wish to change the booting option, at that time i am unable to use even my mouse. Which otherwise is the only outside device used via usb port. Earlier there was issue of BIOS application, which was corrupted, which not is visible when i just boot, meaning thereby, the button namely f1 or f8 is operation at the time of booting, but unable to do any change in the booting options which are visible when i just boot my laptop. Though with the help of USB i am able to work on my externally attached keyboard. What should be done to cure this issue this is persistently bothering me for last 15 days. I am unable to make my laptop's touchpad and keyboard operational. 1 thing more only Tab is operational and opening and closing bracket keys work that is it. And as i said now only f1 or f8 works during the booting, nothing else. Please get me out of this trouble. I've trying for many days. But unable to get rid of this issue.

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Yesterday out of the blue the screen on my Yoga 700 went blank and I had to hard-reboot it when it didn't respond to anything. After that the keyboard, Touchpad and the charging doesn't work. External keyboards and mice work fine but not the inbuild ones. Does anyone have a solution for this?

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I bought this laptop last december and there was nearly no problem (everything was working fine) about it until recently. I always use it only at home with a keyboard and mouse attached to it because of what I do and I find it easy not using the touchpad and keyboard of the laptop. I only use them occationally. Recently I brought it with me and I was surprised neither the keyboard or the touchpad is not working. I searched the forums and I cannot find any posts that was the same as my case. I also searched drivers for both and installed them but nothing happened. When I installed the driver for my touchpad it said that there was no driver to be updated. I looked to my control panel then in the mouse properties, and the synaptics pointing device isn't there anymore. There I started to think that it's a hardware problem. I'm wondering why is it a hardware problem as I rarely use them. Now I could still use my laptop normally with a keyboard and mouse attached. I really need to get this fixed as soon as possible because I'm going to need it for school. If it's not fixed here then I'm probably going to a service center to report about the issue. Thank you in advance and have a great day!

Answer:Lenovo Z400T touchpad and keyboard not working

Hi Dyisi,
Welcome to Lenovo Community!
I?m sorry to hear that the Touchpad device is not detected in your computer even after trying to re-install its driver. Hence, the only available option to confirm if the issue is hardware related by performing OSRI (Operating System Re-Installation).
NOTE: Please backup the data in the computer before performing OSRI, as the data will be completely erased.
Hope to hear back soon
Best Regards

Shiva Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hello all, I have a problem with my laptop. As you can see in the title, the keyboard and touch pad do not work in safe mode. However, they both work when I start up my laptop normally. I just want to get into safe mode to scan and fix errors.
It has been like that for a while now, I have been researching about it, but I can't find anything that might help my situation.
USB keyboard and mouse help, but I don't want to plug them in every time I want to go on safe mode. I don't know how to fix it.
I must warn you, that I know nothing about computers. I am running Windows Vista, if that helps. I don't know what to put up exactly. . So if you could help me, tell me what to put up, if you want more details about my system, It would help if you could tell me where I could find more specific details about my computer. Forgive me, If I sound stupid, lol.
Thanks for reading.
Dell Vostro 1510

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Basic, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2037 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb
Hard Drives: C: Total - 223434 MB, Free - 104422 MB; D: Total - 14999 MB, Free - 10336 MB;
Motherboard: Dell Inc., 0M277C
Antivirus: avast! Antivirus, Updated and Enabled

Answer:Keyboard and Touchpad not working in safe mode?

Please use the TSG System Info tool to let Tech's know the specs of your computer: Copy and paste the results here in your thread.
Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.

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Hello I bought a Lenovo E51-80 for my mother in law a few weeks ago.  I updated the Drivers and Windows, removed some of the Levono software, installed various software and then following the install iTunes and iCloud, then restarted, and the Keyboard and Touchpad stopped responding, apart from the Brightness Hotkeys and another Hotkey. When I put the PC into Safe Mode, the keyboard worked fine, but when I booted into Windows again it didn't.  I also tried Bios, but there wasn't any options relating the Keyboard and Touchpad.  I then did a System Restore to a point before I installed iTunes and this got it working again. It has since happened again a number of times, and I though it might have been a Windows Patch or something I installed, but I'm not so sure now and it seems to happen following a restart, and more frequently following a install and restart. I have also reinstalling the Driver for the Lenovo pointing device, but this didn't work, and each time, the system restore gets the Keyboard and Touchpad working again. Any help would be greatly appreciated. 

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Trying to fix a HP Pavillion dv9000 for a friend. After a windows update the keyboard/touchpad won't work at the login screen.
Safe mode does not work either. The keyboard does work in the Bios and if I boot a live CD they both work as well. A USB mouse/keyboard
doesn't work either. Also, there are no system restore points saved. No DVD either. Any ideas?

Much appreciated.

Answer:Keyboard/touchpad not working at Vista login

Do the other USB devices work?

Ensure that all the drivers are the latest version, especially for the chipset (motherboard) driver and the update for BIOS.

In addition, if any USB hub is used, please bypass it and connect the driver directly. If any un-used USB device is connected, please also unplug it.

You may also reinstall USB controllers as below:

Reinstall USB controllers
Note: If you are using a USB mouse, please follow the "Use the Keyboard" steps to reinstall USB controllers. Windows Vista will reinstall all controllers automatically after restarting
your computer.

Use the Mouse
First, please disconnect all USB devices and then perform the following steps:

1). Click "Start", type "Device Manager" (without the quote) in the Search bar and press "Enter". Click Continue if necessary.
2). In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the "Host Controller", click "Uninstall" and click "OK".
3). Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

Then, restart your computer and Windows Vista will reinstall all USB controllers automatically.

Use the Keyboard
First, please disconnect all USB devices. Then, go through the following steps:

1). Press "Ctrl + Esc" to open the Sta... Read more

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This has happened a lot since my upgrade to Windows 10, and it's really starting to get on my nerves. Seemingly randomly, my keyboard will stop responding to what I type, and my touchpad completely stops as well (no, I did not accidentally click to disable it). These problems will never resolve themselves on their own, but as soon as I reset the computer everything works again - to me, that sounded like a driver crash, but nope! I checked the driver menu and it told me everything was running just fine. What's even more strange is that I have the backlight keyboard enabled so that when I type, it lights up. And strangely, the keys still light up when I press them, so I know it's registering my typing SOME how.

You would also think that this would be a software problem since it fixes immediately upon reset, but I've noticed that this issue seems to crop up a lot right after I have moved my computer... I'm lost and I've scoured the internet for clues, but no one else seems to have this problem. Please help!

In order to possibly do testing on what is causing this (via suggestions hopefully, I've tried everything I can think of) I am purposely not resetting my computer (thankfully this is a touch screen, but this on-screen keyboard typing is obnoxious). Currently, both keyboard and touchpad don't work, but a usb mouse I use does (the computer is also set so that using the usb mouse does not disable the touchpad).

Answer:Keyboard/touchpad stop working randomly

Hi I had that same trouble when on windows 8.1
Found out my BIOS was out of date
When upgraded to 10 my manufacturer updated the BIOS
Which in turn updated the latest drivers
Also have you run SFC /Scannow
Follow this link
SFC Command - Run in Windows 10 - Windows 10 Forums
Written by Brink easy to follow

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A couple weeks ago while using my laptop, the keyboard and mouse pad suddenly froze up/lost power. No response to usb ports or cd drive. The screen stayed on, fan, power, even wifi connection stayed on, but couldn't get anything moving. The power button didn't respond so I had to unplug power and remove battery to shut it down. Worked fine after I restarted it.

Now, the same thing just happened again, on a DIFFERENT laptop with a different OS, browser, everything.



Answer:Touchpad And Keyboard Suddenly Stop Working

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Hello I opened my laptop today to find a disc error. It began repairing and went to the start up screen. I typed my password in all ok and went to the main screen. Then keyboard, touchscreen and wifi stopped working. I've tried everything I know but its not working. Any ideas? I really need my laptop for my online Masters module ?

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KEYBOARD QUIT WORKING not immediately after win 10 upgrade from 8, but after some time. This is a relatively recent problem. I went and bought a replacement keyboard thinking mine haid broken somehow. The brand new replacement part does not function either. I am speculating that an automatic update may have caused this problem. The computer may have went into hibernation before but has been rebooted since. I do not know if the hibernation causes a permanent keyboard problem I just heard it may cause one. I attempted hard reset to no avail The TOUCHPAD STILL WORKS. G6 model g6-1d67cl / PN: A6Y42UA I am now forced to use a wireless external keyboard but would prefer a solution to the problem other than the on screen keyboard. 

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hi,i bought u510 since 2 months .... and it worked perfectly until last weekwhen i opened the laptop the touchpad doesn't work and when i restart the system it works again and some times lagand i thought The reason for this is the driver!from two days ago touchpad stop working at all even in SafeMode and device manager doesn't show any mouse connected to the lap ! after it keyboard became laggy and stop working tooi turned off the computer and discharge battary and hold the power button for 10 secand open it and every thing worked perfectly like nothing happened beforeafteri finished my work i turned the computer off and open it after 6hours | same problem happened againand now some times touchpad not working at all or work for while and stop and keyboard became laggy and refuse to type some times ....i'm certain it's not software problemnow what i have to do to fix this problem ?!

Answer:U510 touchpad & keyboard stop Working!

Hi Mpchell,
Welcome to Lenovo Community!
I?m sorry to hear that the Touchpad and Keyboard is not working as expected even after performing all the possible troubleshooting steps. Hence, the only available option to check if the issue is hardware related is by performing OSRI (Operating System Re-Install) using OKR (One Key Recovery).
NOTE: Please backup the data in the computer before performing OSRI, as the data will be completely erased.
If the issue persists, I would strongly suggest you to contact our Technical Support for further Assistance to get the details of the nearest Authorized Service Center to get the issue analyzed.
Click here to open a link where you can select the country and get the exact contact support number. I?m sure they will be a great help.
Do post us back for further queries.
Best Regards

Shiva Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hello, This was originally a thread about a different problem, but now that's fixed, and I'm having this problem. My laptop's keyboard and touchpad are not registering anything I do. Luckily I can plug in a USB mouse and keyboard for the time being, but I would very much like to get this fixed. I tried taking out the battery and AC adapter, and holding down the power button for 30 seconds, and that didn't seem to help. I also checked to see if the drivers were up to date, and they are. If anyone knows anything I can do, please elet me know.  Thank you

Answer:Ideapad S415 Keyboard and Touchpad Not Working

hi ewinnub,
Welcome to Lenovo Community Forums!
Try Accessing the Ease of access by going through
 Control Panel, clicking Ease of Access, clicking Ease of Access Center, and then clicking Make the keyboard easier to use.
Uncheck everything and Save it.
Restart the Pc and check the keyboard and touchpad
Hope this helps

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hello everyone!

After cleaning my laptop Toshiba C855 using wet wipes it started beeping (video below), touchpad doesn't work at all, only few letters work on the keyboard.
After disconnecting the keyboard and turning on the laptop nothing changes, it keeps beeping, touchpad not responseful.
It is two days after it started and the problem remains..
Any ideas guys?

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i uninstalled a media player and Total security antivirus,then used the laptop for two hoursand attempted to restart.Here started the problem,windows login screen appeared, i tried to login but keyboard and mouse are not responding i restarted many times by swicthing the laptop off by holding the power button, but the result is same. then tried changing the boot startup settings to default then too same result. what i observed is that keyboard as well as touchpad respond well during boot operations such asEsc key for start menu then F2,F7,F10 and F12 key for respective actions. but they do not work after windows OS starts. It means i cannot use the laptop for any other actions other than Power OFF and ON  hope u will help methank you

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hi everyone. please forgive if this is an ignorant question... seemingly out of nowhere my keyboard and mouse/touchpad stopped working. seems a couple keys airplane key for example. i saw another person post about this but saw no response. anynhelp greatly appreciated. this touchscreen is killing me! thanks!

Go to Solution.

Answer:flex 15 keyboard and touchpad suddenly not working...

Are you in Kiosk/Flex mode?

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Hello I have this Lenovo Y500 laptop, but when I press on the keyboard, I can't use the touchpad at the same time. That means when I play games (like WoW) or use Photoshop, I can't do it properly, as I can't use them simultaneously. I can only use one of the 2 things, but never simultaneously. I've tried a new touchpad driver, but it didn't work. Still the same issue.

Answer:Y500 touchpad and keyboard simultaneously not working

hi mortenmoulder,
Welcome to Community
Your problem might be similar to this thread. Can you please try the suggested solution and post back your findings?

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I have a just over one year old (~14 months) Dell Inspiron 17 laptop with Win 8.1 (no touch) and of course it's out of warranty. The mouse simply stopped working, no cursor. I was able to use the touchpad but then that quit too in quick order.
I spent hours searching here and the interweb looking for possible fixes, so far no luck.
The worst of the issue is now I can't get past the splash screen to the login screen to access the repair/restore functions in Windows.
How do I access these when I can't even login to the computer?

Answer:Mouse stopped working, then touchpad, then keyboard

I called Dell and they want almost $300 to send it back so they can 'look at it'!
Any thoughts or suggestions to solve this issue?

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I have a M600 (PPM60A), I recently did an upgrade from Vista to Win 7 (not a clean upgrade), some time (? A week??) after the requisite online updates, the keyboard & touchpad stopped working, when connected to docking station.

All is well using an external keyboard & wireless mouse.
I have tried "F9", even trying to reload the Synaptics Touchpad drivers from TOshiba website - it gives the message - Syn TP.... Install Failed.

Does anyone have any suggestions or do I now own a "low power desktop!!"

Answer:Portege M600 Keyboard & Touchpad not working

> after the requisite online updates, the keyboard & touchpad stopped working, when connected to docking station.

Did you test the notebook without docking station?
How about new OS installation? Did you test if the keyboard and touchpad will work after new recovering?
Do this!

PS: the Portege M600 is not ?low power? notebook? it?s a business class notebook and belongs to a ?better? notebook series?.

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I have SATELLITE A200-10W ,HOME PREMIUM installed with SP1. I am using it more than one year.All of sudden what happend that my laptop stop responding and then i restarted it.
My touchpad and keyboard stop working but i logon into window user through ONSCREEN KEYBOARD.
Inside device manager i have WARNING icon on keyboard and insdie it is written under DEVICE STATUS that

" Windows cannot load the device driver for this hardware.The driver may be corrupted or missing.(CODE 39)."

i8042prt.sys and kbdclass.sys files are attached as driver detail.

my keyboard is working during BIOS and even when i boot throug boatable cd as WINPE operating system,my keyboard is woring ,even typing everything inside that enviroment but not in normal window.

i tiread restore my laptop
enforce unsigned driver
SAFE MODE (not working even)

downloaded some software like driver detected etc, but NO RESULT.

i don't want to go for WINDOW RECOVERY CD for OS to re-install
i have a lot of settings , i don't want to erase ...

My Warrenty is already finish after one year ****
pls help and reply.........

Answer:keyboard and touchpad driver cannot be loaded so not working

Unfortunately, you did not include the "partnumber" of your laptop. It should be on the laptop and start with "PSAE"

I could find out more and advise you better with that partnumber.

Edit: It looks like the problem has been solved here:

Toshiba Support Forums: Satellite A200 - keyboard and touchpad ...

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My lenovo 100S-11IBY had some problems with loading website graphic so i call to techsupport , one gentelmen said that i dont have win10 updates and i need to refresh sys. so i did it and after that my keyboard and touchopad not working. i did recovery sys 2 times with and without saving my files nothing helps. i check if outside mous and keyboard working and they are working. So what i should do now because i dont know how to fix it.

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I have the keysonic ACK-340BT keyboard with touchpad and left-right buttons, i was using with an acer tablet and win 8. After upgrading to 8.1 the touchpad and buttons stopped working, rest of the keyboard works. tested on another 8.1 machine and same issue.

So something changed from 8 to 8.1 that made the touchpad not working, any idea what?

edit.. it uses the Novel Smart-Touchpad

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My netbook is a Samsung n145plus and has 8.1 installed with all updates. (even if it's not officially supported but it works amazingly fine)

I've installed the officia Samsung Elan touchpad driver as it seemed to work fine (it's for Win 7) except when scrolling with the edge of the pad because a Elan window appears on the taskbar and was annoying so I installed a newer driver but for a gateway laptop it installed fine but it wasn't detected by Elan in control panel so I removed it.

Now both the keyboard and touchpad stopped working and Windows says code 19 for keyboard and code 10 for touchpad. A USB mouse works fine. I've reinstalled both with Device Manager without success. Now the netbook is almost useless

Answer:Netbook keyboard and touchpad stopped working

Reinstalled twice the Elan driver and now both it and keyboard work I don't know what does the KB have to do with the touchpad...
Now I will try to fix the aforementioned bug when edge scrolling

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Hi there,

I reinstalled Windows 7 (from a Windows 7 disk not the Toshiba recovery files).
And everything was working fine, but after restarting once after some updates the mouse and keyboard stopped working!
I found I could get the keyboard to work by pushing the power button to send it to sleep then waking it up, but then the mouse still didn't work.
I can push F2 on the keyboard to get into the BIOS, but can't navigate in it (but can with a USB keyboard.)
Mouse and keyboard don't work in safe mode even.
USB keyboards and mice work fine all the time.

The laptop is a
Satellite L500D PSLT0C-00F002

I really don't understand would could cause this all of a sudden!

Answer:Toshiba L500 Touchpad Keyboard not working (odd)

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Hi! I have an Ideapad Z560. All of a sudden both keyboard and Synaptic touchpad stopped working. I restored the laptop to the original image and updated all drivers from Lenovo first and from Synaptic later; then I replaced the keyboard with a spare I had, then I opened the laptop and reattached all cables to make sure there are no loose cables.Nothing worked.What's interesting is that both the touchpad and keyboard report themselves as attached to PS/2 port.Is it normal? What else can I do? What else can cause the issue?I'd like to replace the touchpad but I cannot find the part anywhere. Is it available from Lenovo? Are there any generic ones? I've been searching using "Ideapad Z560 touchpad for sale" and "Synaptic touchpad for sale". Many thanks in advance, 

Answer:Ideapad Z560 touchpad and keyboard not working

1mikezat1 wrote:Hi! I have an Ideapad Z560. All of a sudden both keyboard and Synaptic touchpad stopped working. I restored the laptop to the original image and updated all drivers from Lenovo first and from Synaptic later; then I replaced the keyboard with a spare I had, then I opened the laptop and reattached all cables to make sure there are no loose cables.Nothing worked.What's interesting is that both the touchpad and keyboard report themselves as attached to PS/2 port.Is it normal? What else can I do? What else can cause the issue?I'd like to replace the touchpad but I cannot find the part anywhere. Is it available from Lenovo? Are there any generic ones? I've been searching using "Ideapad Z560 touchpad for sale" and "Synaptic touchpad for sale". Many thanks in advance, Try restoring to initial condition using the one key recovery program.

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The title says it all. Also, if I am at the wrong section please do move it sirs.
More details:

Windows Vista (from HP)

In POST, I can select the buttons for the menu ie. boot options, bios menu, etc. BUT when I go in the menu I can't do anything. I can't select another menu tab, even pressing right/left/up/down won't do any good. The only thing left to do is turn off the laptop by holding the power button.

The boot selection always comes up whenever I open the laptop (safe mode, start windows normally, etc.) (because I can't turn it off via clicking, I hold the power button). Whenever it comes out, I CAN navigate by pressing up and down and hitting enter to select a choice.

It will load windows but when it comes to the login screen, I can't use mouse and keyboard so I can type my password. I can't do anything. Only thing left to do is hold the power button.

How can I overcome this problem?
I think it's software related because there's a time that I can use the keyboard but how? Windows doesn't give me a chance to login and search for any problems.

Edit: I also tried to boot a Windows 7 dvd to try the keyboard if it is working in that environment but no success.

Answer:HP Pavilion DV7 1135-NR Keyboard and Touchpad not working.

Can you try an external USB keyboard/mouse?

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Hi, I'm using a Flex 3 -1470 and whenever I press a key on the keyboard the touchpad becomes disabled. I've tried googling a solution and have the latest drivers from the Lenovo website but nothing seems to work. I've also tried editing the ALPS touchpad registry fix but it didn't work. Any help in resolving this issue would be greatly appreciated.

Answer:Flex 3 -1470 Touchpad and keyboard not working at ...

great support for a recurring issue...

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 I have  been having touchpad and keyboard issues with my g780 ( Windows 8) that was bought three months ago. The touchpad stopped working after the first month, and the keyboard works off and on, right now it's mostly off. I have unchecked the filter keys. Sometimes I can log in without using the on screen keyboard, sometimes not. And sometimes it stops working in the middle of typing something. Any help would be greatly appreciated!

Answer:Keyboard and touchpad not working on g780 laptop

Dear barseve,
Welcome to Lenovo Community,
There are some simple Troubleshooting steps that you can try.
1)     Completely shut down the machine.
2)     Remove the Battery.
3)     Remove the Charger / AC Adaptor.
4)     Press and Hold on the Power Button for 20 continues Seconds.
5)     Connect the Charger / AC Adaptor.
6)     Press and Hold on the Power Button for 10 continues Seconds.
7)     Press The Power Button once and check please the keyboard and the touchpad.
This procedure is used to discharge any extra charge in the mother board.
If the problem still there in the touchpad, I need you to reinstall the driver.
Touchpad Driver:
Windows 7: Touchpad Driver (Synaptics, ElanTECH)
Windows 8: TouchPad Driver (Synaptics, ElanTECH)
Please try this solution and if the problem still exists, just tell me know.

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hi there, I got the problem, that my keyboard and touchpad are not working any more for me. There are some keys, which are still working. These are:- brightness FN keys- light on/off from my screen FN- airplane mode FN key I am using Windows 8. Also i restarted serveral times but no sucsess. My laptop is üretty new like 5-6 Month oldplease help me! greetings zunv  PS: I would be very happy if i can write my question in German, to negate communication issues which may happen.Also i am not sure if my question is in the correct Forum. Apologize if its not.

Answer:lenovo flex 15 keyboard and touchpad not working

Hi zunv,
you could ask your question in the German forum, select Deutsch in the "support in other languages" menu at the very top of the forum or click the link in my signature.

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I just noticed that in games the touchpad won't work while pressing a key on the keyboard at the same time. So I cant run and look around in shooters.. Is there any fix for this issue? 

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The laptop is just over 1 year old and has been working ok until recently.

First symptoms were keyboard and touchpad not working at windows 8 login page. Pressing power to put laptop in sleep and pressing again often got them working.

This progressed to the keyboard and touchpad not working at random points whilst using the laptop.

Finally blanked the HDD and restored windows 8 alone, the laptop still BSOD's fairly frequently - refuses to install updates required for 8.1 and the keyboard and mouse often do not work even in the BIOS setup page. I have reseated the RAM and HDD.

Running out of ideas, the keyboard and touchpad do work and so I would assume that their connections are OK - but frequently they just stop.

Any ideas appreciated?


Answer:Satellite C850D-11Q - Keyboard and Touchpad not working

Sorry forgot the model - C850D 11Q

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Help, this laptop is driving me to dispair. Randomly after a few minutes or so, the keyboard, touchpad and touchscreen all stop working properly.  I try to left click and it responds as though I had right clicked.  I try to type with the keyboard and instead of typing it does random things such as opening a new window or trying to download a link.  Same thing if I try to use the touchscreen.  The only thing I can do is restart the laptop and it will be ok again for a while then it all starts again. I have done a refresh of Windows 8.1 and this has not helped.  I have also checked for viruses and malware and found nothing. Any ideas anyone?????? 

Answer:Keyboard, touchscreen and touchpad all not working on U330T

Welcome to the Lenovo Community !
Sorry to hear of the problems you are having.
The refresh of Windows should have corrected any driver issues.  You could go a step further and do a One Key Recovery that will totally erase and restore Windows back to its new out of the box condition.  The downside to One Key is that it will erase all your personal files and any software you had installed since the computer was new.  So you will have to do a back of your files and reinstall of the software.  You will also have to do all the Windows Updates that were released since your computer was new.  A lot of work for sure, but it will rule out the problem as being related to the operating system.  Page #23 of your model's User Guide explains how to do the One Key Recovery if that is a consideration.  Here is a link to that guide.....
If the One Key Recovery didn't resolve the problem then it is most likely a hardware issue.  I would suggest that you contact Lenovo Support for additional assistance especially if your warranty is still active.
Lenovo Support - U.K.
0333-777-3991   OR     Email: (National Rate)
9:00 - 18:00 Monday - Friday

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This is a new Lenovo twist S230u 3347-4hu. The only way I got the trackpad mouse to work is by loading Synaptics driver. Otherwise the touchpad mouse would not respond. Now - and before I changed the driver - what happens is after a keyboard key is pressed, the onscreen keyboard will not work. It tries to open then immedialtely closes and the volume control automatically goes to zero as if a key were being pressed to lower the volume. A volume control appears on the top left of the screen. This happens in notebook and tablet modes and only after a keyboard key is pressed.I have reset the system to oob defaults with no luck. I also updated  the BIOS.I noticed that the older Synaptics driver does not have full gesture controls. (Don't know if that matters)I never lose touchpad mouse functionality with the older driver.Restarting the unit brings everything back to normal - even can set the volume control - until a keyboard key is pressed.When I restart I can use the onscreen keyboard without any problems.Once the problem happens, I cannot remove the onscreen volume control and I cannot use the onscreen keyboard.If I install the original touchpad driver, I lose the mouse too.

Answer:Twist touchpad not working after a keyboard key is pressed

Hi ggmoon52,
How long have you had your twist and how long has this problem been going on?
You said the touchpad does not malfunction with older drivers.
Meaning after you get the touchpad operational the onscreen keyboard and volume malfunctions...right?
What BIOS and UltraNav versions are you running?
Here is a link to the latest Synaptic driver version
Restore back to factory settings, then update the driver to this version.
If unsuccessful, update BIOS to 1.07 then update UltraNav.
Try that and lets see how that works.

Be AWESOME Everyday!Donate KUDOS and Click "Accepted Solution"Did someone help you today? Press the star on the left to thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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Satellite C660-28H

Win7 64bit

antivirus Kaskpersky deleted "system32/driver/cekbfilter.sys" file for keylogger reason (Kaspersky Support said It is mistake of Kaspersky antivirus, file is not virus or virused), and after I restart OS I find keyboard and touchpad not working at all.

Also I already asked about this at [US Toshiba Forum|] and there was advise to ask here too

I can not use Windows recovery (do not have recovery point) , and I do not want to do full recovery to factory default - there are many soft and personal data stored.

So Is here way to recover drivers? As I already said at US Toshiba Forum - I already tryed delete touch pad driver and instal from Synaptic official website, and I not changed anything.

Also I think antivirus may delete not only file, but do some fixes to remove "wrone" driver

Answer:Re: Satellite C660 - keyboard and touchpad are not working

Huh it is very stupid situation now. I never had such problems but it will be interesting to find solution to this.

Have you tried to connect external mouse, just to see if this can work? I mean it is much easier to use windows with mouse and choose different options.

If this works try to open device manager and properties for keyboard. There you can find option for driver update. Check if some driver update can be found. Fact is that keyboard uses standard Microsoft driver so f you are online maybe some driver can be found.

Of course best and easiest solution for you is recovery installation. If you don?t want to do this try to find right drivers using such driver update option.

One more thing: if you have so important stuff saved on HDD you can remove it from your notebook and connect it to other PC/notebook as external device and make backup. After doing this you can install recovery image and problem is solved.

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