Computer Support Forum

Satellite U920T-117 - touch screen is not working & shut down restarts

Question: Satellite U920T-117 - touch screen is not working & shut down restarts

Just opened my new u920t-117, my first time buying a Toshiba, 5 mins in and excitement has started to turn to worry.

I really hope its me doing something simple wrong, or at worst a software issue.

At no stage has the touch function worked (neither in tablet or laptop mode).
In control panel --> System under Pen & Touch it says "no pen or touch input is available for this display" just like my last computer that had no touch screen.

Does this mean there is a problem with the driver or something.

Also it seems when i click shut down it shuts down and about 5 secs later starts up again.

Relevance 100%
Preferred Solution: Satellite U920T-117 - touch screen is not working & shut down restarts

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Satellite U920T-117 - touch screen is not working & shut down restarts

Hi stephen





> I really hope its me doing something simple wrong, or at worst a software issue.



I’m afraid the worst case is a hardware malfunction and I guess your Satellite U920T touch screen malfunctions.

I read in other thread about the similar issue and it looks like the service engineers needs to be contacted in order to solve such touch screen problems.

I don’t know if you could ask your dealer for a unit replacement but in case the dealer would not replace the notebook, get in contact with an Toshiba ASP in your country to fix it.

2 more replies
Relevance 81.49%

Please read this fully before replying with your copied and pasted replies.

My touchscreen used to stop working but was always fixed with a machine restart.
Now it's not working at all and *I have already tried everything posted elsewhere in this forum*.

I have tried changing the battery power settings, trying to update drivers (not exactly sure which is the right one though!?).

Please can someone help because it's a new machine and it is very frustrating.

Serial Number: 7D054633H
Model: Toshiba Satellite U920t-10P PSUL1E-01900JEN

Many thanks in advance.

Answer:Touch screen not working for Satellite U920t-10P

> Please read this fully before replying with your copied and pasted replies.
IMHO I don?t think that someone here in the forum doesn?t read the messages before replaying?
I hope this part of your message is just a result of frustration due to the notebook malfunction...

Back to your issue:
> I have already tried everything posted elsewhere in this forum.
?and what does this mean? What did you try exactly?
Did you system reset and factory settings?

If not try it and in case this does not help you the notebook?s hardware might be affected which requires further hardware checks by authorized service engineer

9 more replies
Relevance 81.49%

The touch screen on my Satellite U920T does not work since a couple of days back.
I cannot find any settings for touch or any touch device (apart from the touchpad) in the device manager.

I'm unsure exaclty when it started to malfunction.
I installed the Windows 8.1 some months ago and had some problem with the wireless card in the beginning, but the issue with the touch screen just appeard this week.

Which Toshiba driver controls the touch screen?
Is this a hardware or software issue?

Answer:Satellite U920T - Touch screen not working

Hi

To be honest there are no special drivers to control the touchscreen.
The driver is provided by Windows system.

I think you should recover the notebook back to factory settings but I?m afraid this will not solve the issue. It smells like hardware related problem since I found some threads here in this forum about the touchscreen malfunction and mostly the issue could be solved by service agents.

By the way: Before running the recovery process try to configure the pen and touch display.
Go to control panel (Windows key + X -> control panel) -> ?Tablet PC setting?.
The first tab ?Display? contains options like ?Configure the pen and touch display?.
Here you should be able to start Setup and to identify the touch screen.
The first option should contain ?1 internal LCD?
At the bottom you could find button to calibrate and reset the settings for this internal LCD.

19 more replies
Relevance 80.62%

My touch screen as stopped working. It was working fine, screen went to sleep and when I woke it up the touch screen had stopped working. Not sure if I may have push or touched something to lock or deactivate the touch screen?

There is a function key to lock the touch pad (mouse pad) on the keyboard but nothing obvious for the screen.
Thanks

Answer:Satellite U920T - touch screen has stopped working

If you restart Windows does it work again?

If not, you may need to send the tablet to an authorized Toshiba repair center.

9 more replies
Relevance 96.35%

Hi

From the list of drivers available for the Satellite U920T notebook, which one handles the pen and touch screen facility?

Cheers
Alfred

Answer:What tool or driver handles touch screen facility of Satellite U920T

An essential Toshiba software/tool which needs to be installed for Win 8 and Windows 8.1 is Toshiba System Driver.

But Win 8 and Win 8.1 provides own drivers to control the 10 finger capacitive touch screen.

1 more replies
Relevance 95.12%

I have the issue that the touch screen + front camera + back camera + windows button on the screen are not working.

I tried installing the display/graphics drivers but that did not helped.

I bought this laptop from Saudi Arabia and it is still under warranty but I am out of country so i cant claim the warranty as well.

someone please sort out this issue and tell me the solution or tell me what i should do?

Help will be really appreciated.
some details about my laptop:

Toshiba Satellite U920T-B919.
windows 8.1 update 64 bit.

Thanks,

Answer:Satellite U920T - front/back cam + touch screen + win button doesn't work

Since you mentioned different issues with your notebook, I think that in this case its advisable to recover the notebook back to factory settings just to check if all these problems are related to system problem.

Regarding the webcam: the Windows 8 /8.1 already contains the webcam drivers and therefore additional webcam driver installation isn?t possible. Additional webcam driver does not exist simply.

From my point of few the whole description smells a little bit like a hardware problem of the upper slide part where the touchscreen is part of.
The win button as well as the both cams are located there and probably there is some lose connection between the two parts (touchscreen and keyboard)

Anyway, as I said above, its advisable to recover the notebook to factory settings just to ensure that the system isn?t the troublemaker.
In case of hardware problems, you would need to get in contact with service available in your country.

7 more replies
Relevance 91.02%

The screen has stopped working on a relatively new U920t. It displays in second screen mode on the TV but the actual screen does not light up at all in either laptop or tablet mode.

Any help in this matter would be appreciated.

Answer:Satellite U920T screen has stopped working

> It displays in second screen mode on the TV but the actual screen does not light up at all in either laptop or tablet mode.

This means that there is nothing wrong with the graphic chip on the motherboard but probably the connection between the display and motherboard isn?t OK or maybe the internal display malfunctions.

Fact is that this is a hardware problem and you should contact the Toshiba authorized service provider in your country to get it fixed.
If warranty is valid, the notebook should be repaired free of charge.

Greets

5 more replies
Relevance 76.26%

Since 2 weeks my microfone dont work in skype.
Also my touchscreen dont working.

How to pepair?

Answer:Satellite U920T-10J: microphone and touchscreen not working

Regarding the touchscreen issue:
Does it happen while the screen is pushed up?

I read about the similar issue in different thread and this problem could be related to lose connection.

But check firstly this workaround:
1. Window+run
2 .type services.msc
3. go to Human interface device access
4. right click --->property---->start up type----->automatic (delay start)

But if this will not work, the issue could be caused due to hardware malfunction and such kind of issues must be fixed by authorized service provider.

Regarding the internal mic issue:
Please check if internal mic appears in control panel – sound – recording device
Check also whether all recording device are enabled. Click right and ensure that both options “show disabled devices” / “show hidden devices” were marked.

Also the Skype sound settings should be checked. The internal mic should be chosen as default mic.

1 more replies
Relevance 76.26%

I have the Toshiba u920t factory standard laptop and after a reboot the volume keys (F9 and F10) do not work.
I need to run the Toshiba Function Keys software and select Repair which fixes the problem until the next reboot.

How do I fix this annoying little problem?

Answer:Satellite U920T - volume keys are not working

Is it possible to use the volume key in connection with FN button; like Fn + F9 or Fn + F10?

If yes, please check this:

+How to change the Function Keys Mode+
http://aps2.toshiba-tro.de/kb0/HTD2503B90001R01.htm

The function key mode allows you to use the function key without pressing the FN button
In case the function key mode is disabled, you have to use additional Fn key

1 more replies
Relevance 75.44%

Hi Folks,

is there some one who has WIDI working? AFAIC there was a WIDI Symbol in Device Manager @W7, after upgrading to W8.1 there is no way to get it work.

Trying to use Intel Display Driver fails because customized toshiba Driver, the latest Toshiba Driver is dated with 28.10.2013 that should be an early W8.1 Driver if not W7.

Is this something like the Broadcom GNSS Feature? Build in but still not usable?

Answer:Satellite U920T-100 PSUL1E - WIDI is not working after Win 8.1 upgrade

Hi

According to Toshiba information which I found in the technical support bulletin document, the Intel Wireless Display is no longer supported on Windows 8.1, but you may be able to connect to external display wirelessly, if your computer supports Miracast?.

Here the link to the doc:

Important notice for users of Wireless Display (WiDi)
http://aps2.toshiba-tro.de/kb0/TSB3903IF0000R01.htm

By the way: the Intel display driver can be installed and updated but you have to do that within the device manager. You have to download an zip package containing single driver files and then you could update the driver using the advanced procedure within the device manager which allows you to choose the driver folder containing the single files.

3 more replies
Relevance 75.44%

Hello, Good morning/ evening ...
I'm using ( Satellite U920T) and recently upgraded my tablet to Windows 10
but after that, the function keys, volume, brightness, FN key, and even the backlight doesn't work anymore !!

I have tried to recover the system and to update driver's software but nothing worked ..

I use these keys all the time and now it's really hard without them !!

What's the problem? what should I do?

Answer:Satellite U920T - Function keys not working after update to Win 10

The problem is that Satellite U920T isn’t listed as Win 10 supported unit and therefore the Win 10 Toshiba drivers and software which controls the FN keys isn’t released.
But as far as I know to use the FN keys, the Toshiba System driver as well as Flash Card Support Utility must be installed.

For all Toshiba Win 10 supported units, the drivers can be downloaded from this page:
http://win10upgrade.toshiba.com/swup...spx?region=TEG

Maybe you could try the drivers released for other Win 10 supported notebook models…
I’m not quite sure if the software will be fully compatible with your U920T model but its definitely worth a try…

1 more replies
Relevance 75.03%

My U920 has been goten worst every day, first it was the thouchscreen, then the cameras and finnally today the screen has stoped working.

The ribon attachment has problems, don't know if I'm the only one or if is a design problem, but the main problemhas been the total lack of support from Toshiba.

Amazing how bad can costumer service be....

Answer:Satellite U920T - display, touchscreen and camera has stopped working

I don?t understand why you are not satisfied with the consumer service but fact is that in case of hardware problems, you should always contact the local Toshiba authorized service provider which is available in your country.

How to now if it?s really an hardware problem or maybe just an software issue (corrupt system)?
There is a very simple method and workaround:
In most cases if you recover the notebook back to the factory settings, the software issues should be fixed the notebook should work properly.

In case the recovery does not solve the notebook problems, the notebook?s hardware might be affected. In such case (as already mentioned above) you will need additional help from notebook engineer.

4 more replies
Relevance 75.03%

Hello there,

Since yesterday the touchscreen is not working when the Satellite u920T is in laptop position. When I put the Satellite u920t is in tablet position it works. All the two years before the touchscreen also worked in laptop position (keyboard slided out)
Can you solve this?

Greetings,

Edwin Stenneke

More replies
Relevance 74.21%

Hi there,
Today my laptop (windows 8.1) ran out of battery. Later when it was charged again, only a black screen with a cursor appears. Additional the power button does not work. When I press the power button the laptop does not shut down nor boot again, just the black screen with the cursor appears again. Alt+Ctrl+Del does not work either... I don't know what I can do else. Can anybody solve this problem?
Thank you very much for your help

Answer:toshiba satellite u920t black screen with cursor

Press and hold the power button - does it turn off and on again ?
if so do three times in quick succession - this should trigger the repair your computer screen - select start up repair - see if this solves the problem.
If you can't get to that point do you have a windows DVD?

1 more replies
Relevance 74.21%

Hi All,

my 2 yr old U920t laptop/tablet satellite ultrabook has poor battery life. The battery will only last a maximum of 2 hrs before requiring recharging under normal word doc/excel data entry.

Any ideas on how i can improve it?

The Toshiba pc health monitor function continually informs me that I need to replace the battery due to normal wear and tear but I thought the battery being an 'internal' item means it cant be replaced?

If anyone can offer some advice that would be great!

Answer:Satellite U920T - short battery working time after 2 years of usage

Hi

In my opinion there is no some kind of ?rule? or ?norm? about battery life in general. On some machines battery hold capacity for longer period of time comparing it with other notebook models.
Fact is that over time battery will lose the capacity and result will be shorter working hours.

You can try to increase working hours changing some power options and shutting off some useless background processes.
Many newer notebook models have newer design where battery cannot be removed so simply and it is placed under the bottom cover but it can be replaced too. One day when you need new one contact nearest Toshiba service provider and they can replace it for you.

2 more replies
Relevance 74.21%

Hi,
I recently bought 2 Toshiba Satellite Pro L300D-138 laptops; one for me and one for my parents. I have been setting both of them up. They both came with Vista, and as Toshiba instructs, I made recovery discs, and then I downgraded to XP.
It appeared to go smoothly enough, but then when I shut down either computer, they would automatically restart. The only way to shut either down completely is to hold my finger down on the power button. What I have taken to doing is allowing it to shut down, then as I hear the fans re-activate, I then hold down the button and it shuts down properly.
At first I thought this was a Toshiba problem, so I checked their website, and I rang them a couple of times. They talked me through a couple of different options, and in 'Toshiba Modem' in the Device Manager, I unchecked a box that said 'restart on standby' or something...
This didn't solve the problem. I rang again, we did other things (sorry for lack of information, but as I now believe it is a Windows problem, I don't really think anything they said or did for me was of much help.)
Anyway, both computers still restarted when I shut them down, so I googled it, and on a Microsoft forum came up with: Right click on My Computer, go into Properties; click on Start up and failure, uncheck box that says 'automatic restart'. I don't claim to know much about computers, but I imagine the point of that little system is that when something is going wrong, the comp... Read more

Answer:Computer restarts on shut down OR blue screen- 'stop windows has shut down to protect' screen

Hi .Ati2mtag.sys is a video driver, installed for any system possessing an ATI video card/chip.http://www.file.net/process/ati2mtag.sys.htmlHaving possessed various ATI cards previously...I can attest that yours is a fairly common situation. I suspect that the driver has been somehow damaged and needs to be replaced by an undamaged version.What I would do is, once the system boots, remove the installed video drivers (using Device Manager)...then reboot and reinstall the drivers.How to update a Windows hardware driver - http://www.bleepingcomputer.com/tutorials/how-to-update-a-windows-hardware-driver/ The STOP0X0000007A noted in the error message...indicates that this is a hardware error. Component drivers are considered hardware, so I would try the uninstall/reinstall for the video drivers.As for shutdown problems...every version of Windows has those. Some have solutions, others are more obtuse. You might take a look at Troubleshoot XP Shutdown Problems (MS) - http://support.microsoft.com/?kbid=308029 AND Troubleshooting Windows XP Shutdown Issues - http://www.theeldergeek.com/shutdown_issues_in_xp.htm If you read through the links provided, you will see that the suggestions made by Toshiba personnel...followed a known, logical sequence.Louis

4 more replies
Relevance 73.39%

This morning i turned on my U920T-10J but the screen stayed black.

At first I thought the screen was broken but in "tablet mode" the screen went on. Now when i want to slide out the keyboard the screen goes black again.

How can this problem be solved?

Answer:Satellite U920T - screen turns black when sliding out the keyboard

Hi

For me it looks like a loose connection somewhere between the display and the motherboard.
This might be possible reason for display blackouts while sliding in and out.

I guess this cannot be solved easily and I think this is a job for an technician (authorized service provider). I recommend you to contact the service technician in your country to get the notebook fixed. Hopefully the warranty is still valid in order to fix it free of charge.

I hope this can be fixed?. I keep finger crossed.

3 more replies
Relevance 73.39%

Hi everyone, I'd really like to get some help here.

My relatively new Satellite U920T-10G blacks out for no reason. I turned it on as tablet and when I pulled the keyboard, it just went black. At first, when I hid the keyboard the screen will just work again but now it is just not working anyway (eventhough I see its on!) Iam sure I must be missing something as this did not happen in the couple of months Ive been using it.

Thank you in advance!!!

ClaudiaR

Answer:Satellite U920t black out - lights blinking but screen is completely out

Hi Claudia

I don?t have this machine and cannot say what the problem can be. Try to roll back OS to earlier time when it worked just to see if this will help. If not try to reinstall OS using recovery image installation and test it with ?factory settings?.

2 more replies
Relevance 72.16%

Hi guys,

just a query, I have noticed my touch screen isn't working on my laptop, not sure how long its not been working for as I generally done use it much, but now I'm back at uni need it!!!

I upgraded to windows 10 64bit when it first came out and it was definitely working then

I'm confused - I cant find anything online about it, nor any drivers/ hardware etc

Hope someone can shed some light on this for me.

Thanks

More replies
Relevance 72.16%

Have searched for drivers - both Microsoft and Toshiba and can find NOTHING - in fact in the Drivers area of Device Manager - under Hid compliant Touchscreen - I have disabled and enabled it , tried to download latest driver - says it is the latest driver - but then elsewhere says there is no device driver associated with this device.

Little Keyboard appears next to the system tray but nothing on the touch screen works in any way

Help Please before I have to send this lovely laptop back !

Answer:Satellite C50T-A-11D - Touch screen is not working

Hi

>Have searched for drivers - both Microsoft and Toshiba and can find NOTHING - in fact in the Drivers area of Device Manager - under Hid compliant Touchscreen

Special driver for touchscreen does not exist and therefore you cannot find such driver on the Toshiba driver page. The Windows system contains and use own internal driver to control the touchscreen.

Go to control panel -> Tablet PC settings
Here you would find some options to calibrate the touchscreen

In tab called ?Display? you will find the setup button.
Click on ?Setup? button to start the setup where you could identify the touchscreen
In bottom area called ?display options? you could calibrate the touch display.

In case this workaround would not be possible or would not work, I would recommend you to set the notebook back to factory settings using the Recovery medium or the HDD recovery option.

But note: such recovery would format the HDD and therefore the data backup would be recommended.

1 more replies
Relevance 72.16%

My touch screen is no longer working. I continually get a sleep and charge message, as though the USB connectivity is trying to connect to a device - maybe connection to touch screen is dropping off-in. Any ideas. Thanks in advance.

More replies
Relevance 71.75%

Hi there,

Today my laptop (windows 8.1) ran out of battery. Later when it was charged again, only a black screen with a cursor appears. Additional the power button does not work. When I press the power button the laptop does not shut down nor boot again, just the black screen with the cursor appears again. Alt+Ctrl+Del does not work either... I don't know what I can do else. Can anybody solve this problem?

Thank you very much for your help

More replies
Relevance 71.34%

Touch screen not working

Answer:Toshiba Satellite L15W-B touch screen not working

What version of Windows is currently installed?
Also, make sure the driver for the touch screen is installed. You can normally find correct drivers by going on the laptop manufacturers web site and going to their drivers and support section (be sure to choose the correct model of the laptop because many have same name but different variations).

Be sure it's not turned off by some hot key on the keyboard and check device manager to see if it's picking up some sort of input device other than touchpad keyboard.

1 more replies
Relevance 71.34%

Hi, I have a Satellite U840t-103.

The touch screen stopped working a little while ago.
I just don't know why.

I think I may have been fiddling with the project button, but I still can't make it work again.

Please help.

Answer:Satellite U840T-103 - touch screen stopped working

Hi

The touch screen does not require any special Toshiba drivers.
The driver is already part of the Windows 8 / 8.1
Therefore I don?t think there is some software problem but of course, I would recommend you to recover the notebook back to factory settings using the Toshiba recovery disk just to check if this procedure would enable the touch screen functionality once again.

This is an first common procedure in case something wrong would happen to the notebook or the system.

But if system recovery doesn?t help, the notebook needs to be checked by authorized service provider for possible hardware malfunction. But let?s hope, the recovery procedure would solve your problem.

3 more replies
Relevance 71.34%

My touch Screen suddenly did not work anymore. I can only use the Laptop by Keyboard and mouse. Can it be that I switched it off accidently by some Keyboard combination?

How can I solve this?

Answer:Satellite U920 - touch screen is not working anymore

From my knowledge there is no keyboard shortcut or combination which would enabled or disable the touchscreen.

But try to calibrate the touchscreen (digitizer). You need to go to control panel (Windows key + X -> control panel). Here you will find ?Tablet PC setting?.

The first tab called Display contain some options like ?Configure the pen and touch display?. Here you should be able to start Setup and to identify the touchscreen.

In display options the ?1 internal LCD? should be chosen.
Additionally you could calibrate and reset the settings for this internal LCD.

Check if this is possible

4 more replies
Relevance 70.93%

Win 10, was working for a long time. Sometime in the last few months it stopped. Haven't been able to get it going again.

In System information it says no Touch Input is available.

In Device Manager it shows if you select to show hidden devices, but it says it is not connected. I uninstalled this, but at some point it returned, but now I did uninstall again and it doesn't show.

Everything seems up to date.

Not to keen on doing system reset.

Any suggestion appreciated.

More replies
Relevance 68.06%

The touch pad of my Satelite U920T-100 works when the lap top is started up, but some 10 seconds after I have logged in the touch pad does not work anymore.

I have tried all tips as posted at the FAQ's:
- disconnected all other devices
- external mouse works, but once this has been diconnected the touch pad remains "dead"
- FN-F9 gives no result
- checked touch pad settings: nothing abnormal
- removed and reinstalled touch pad drivers three times: no result, problem still exits.

When the lap top is started up in safe mode the touch pad works again (and continues to work), so probably some program is blocking the touch pad when the lap top is started up normally.

Don't know where to go from here. Does anyone have a suggestion on how this problem can be fixed?

Thnx & grtz,
Rein

Answer:Satelite U920T-100 - Touch pad does not work after log in

The problem disappeared for one day (and the touch pad continued to function) for one day after installing the BIOS update from 1/16/2014. However, the next day the same returned: approx. 10 seconds after logged in the touch pad stops to work....

Does anyone know how this problem can be fixed?

4 more replies
Relevance 67.65%

Hello,

My Satellite C-50B-14F restarts while I try to turn off it.

When I click on ?power? and ?shut down? the pc doesn?t shut down, but it restarts. And in the same time, the light of the start button flares up again.

I called the Toshiba?s technical service yesterday. The technician told me to take the battery out of the pc, then push 20sec the start button. After that, connect the pc to mains supply, and push the F2 button to enter the BIOS. Once you get in, answer ?Yes? to the option F9 and F10. Then restart.

Maybe that I did not well understand. But I don?t like the idea of unscrew the battery while the pc isn?t switched off. And I don?t know to what correspond these options (F9 and F10 of the BIOS).
That is what I have not followed his instructions yet.

So I would like to know:
1) If I understood well the instructions.
2) If somebody has already had the same problem, and resolved the problem without removing the battery.
3) What are the option F9 and F10?

Thank you in advance.

Answer:Satellite C50-B-14F restarts when I try to shut down

In my opinion you understood the workaround properly.
You can disconnect the AC adaptor and then you could remove the battery even if the system is running. Of course this is not the optimal workaround but it helps to shut off the notebook.

Then you should be able to access the BIOS pressing F2 button immediately after the notebook has be power up.
Pressing the F9 button within the BIOS, would load the default settings and F10 saves the changes.

I think you could give a try…

Otherwise I would also recommend you to perform a complete shut down of Win 8.1 system as described in this Toshiba document:
http://aps2.toshiba-tro.de/kb0/TSB2B03EY0002R01.htm

1 more replies
Relevance 67.65%

A strange problem... C50-B-14D is working fine, but when I select the option to shut down, it does, but then after a few seconds it boots up again. Any help on this will be appreciated.

Regards
Dave

Answer:Satellite C50-B-14D won't shut down - always restarts again

I found an article that said "In Windows 8, when shutting down a computer, actually a hybrid shutdown is performed by default."

http://aps2.toshiba-tro.de/kb0/TSB2B03EY0002R01.htm


That procedure was followed, but the laptop still restarts after it has been shut down.

3 more replies
Relevance 67.24%

Hi!

I'm having a bit of a problem with my new A300D.
That is; it won't shut down anymore.

After powering down for about 3 seconds it will just come to live again.

What could it be?

Answer:Satellite A300D won't shut-down but restarts instead

What do you mean exactly?
Can you shut down the notebook choosing *Start button -> Shut down -> shut down* ?

2 more replies
Relevance 67.24%

Hi All,

I've owned my notebook (Satellite P300/05X, Processor P8600 (2.4GHz), 17" Display) now for 1 week and I have been very frustrated with this problem I'm about to explain.

After selecting "Shut Down" option (not "sleep", not "hibernate" etc, but definitely "shut down"), the notebook goes through the steps of shutting down, and then all the lights on the touch finger pads turn off, and then the light from the main switch turns off. And then for no apparent reason, the notebook starts up again like as if I've pressed the switch back on! This morning was the worst, I went through the steps of shutting down 3 times! before it actually switched off...very frustrating especially if you're in a hurry.

Also, I have noticed occasionally the main switch light does not go off at all, all other lights do however, but not the main switch...and then all of a sudden, the machine springs back to life!

Now this problem is very random and does not happen all the time. On average it will automatically restart on, say 1 out of 7 times (except this morning!!!).

As I've said, this machine is very new. It has Vista Business, and I have installed only a handful of programs (Eclipse/Java, MySQL...that's pretty much it). And I'm very sure it's not a virus, nor malware. Plus I have not changed any BIOS settings.
But I have turned off all power options in the Control Panel (that is, "never" turn off hard disk etc etc).

An... Read more

Answer:Satellite Pro P300-05X restarts after shut down

Hmm maybe its a BIOS issue.

What BIOS version does it have at the moment?

Have you updated the BIOS to the latest version?


Or maybe when you close the lid, its triggering the power/media buttons?

2 more replies
Relevance 67.24%

Hi,

I have bought a laptop Toshiba Satellite Pro U400-130. The operation system is Windows Vista 32 bits.

I have a problem when I try to shut down the laptop from Start Menu-Shut Down. The system restarts after that. Then if I select shut down without login into my account it really shuts down.

Please, could you help me with this?

Answer:Satellite Pro U400-130 - Restarts after shut down

This is a little bit confusing because you said ?if I select shut down without login into my account it really shuts down?.
What you do mean with shut down without login?

However, I think you do something wrong.
Make sure that you have all Service Packs and Hotfixes installed for Vista.

Maybe the shut down button is wrong configured. The default action is sleep. So check this action. Open a command prompt and enter
powercfg.cpl,1
There you can change the power button action in start menu.

4 more replies
Relevance 67.24%

Hi,

I recently bought myself a Satellite Pro L300D-138, and I also got one for my parents. Almost every time I shut it down, it automatically restarts. I think it only happens when there are updates that are being installed, but I think it might be happening even if there aren't updates. I'm not getting messages that say, 'New updates, restart needed.' or anything. I also didn't think updates needed restarts as such, but that shutting the computer down, and then turning it on again tomorrow, or whatever would complete the updates. Maybe I'm wrong..? Is there somewhere I should be looking out for new update/restart requests?
It's not a big deal, really, it's just a bit of a pain in the @55 having to go back to the laptop to shut it down again a few minutes after shutting it down... Am I making sense? I feel like I'm repeating myself! :)

This is also happening with the laptop I got for my parents, so I presume it's a Toshiba thing, or a new computer thing, I just wanna know whether I can make it stop or if I just gotta set aside 10 minutes for shut downs!!!!
Cheers for any help!

Ailbhe

Answer:Satellite Pro L300D-138 restarts on shut down

What OS? If Vista, try not to press the shutdown button in Start menu, but press the arrow next to it and select "Shut Down". Still restarts?

11 more replies
Relevance 66.42%

Brand new Toshiba P300D-13J with pre-installed Vista 32 bit.
When I click on start menu --> Shut down, laptop restarts and after that restart, when I click again on shut down, laptop shuts down nice.

How can I solve this problem?

Upgraded Bios to latest version

Answer:Satellite P300D-13J restarts after I click on shut down

Hello

Have you connected external devices to the notebook? This could cause the restart so remove them.

Make also sure that Wake up on LAN is disabled. Check this in BIOS and the device manager of the WLAN card.

Greets

1 more replies
Relevance 63.96%

My Ideapad P400 Touch with Windows 8 is no longer responding to right side swipe (charms bar gesture).  All other touch screen functions and gestures still work normally, including the left side swipe to switch apps.  The screen still displays the 'touch feedback' dots when I attempt the gesture but no charms bar appears! I've tried recalibrating as well as removing calibration of touch screen, and tried various other troubleshooting procedures I found on this site, like uninstalling recent updates, etc... Finally I tried running Windows 8 PC refresh, which worked as it's supposed to so I got to reinstall all my software but didn't fix the missing charms bar! Has anyone had a similar problem with the touch screen right-side swipe and been able to fix it?  Any help would be greatly appreciated!   Thanks!cait 

Answer:P400 Touch - swipe gestures (on touch screen) stopped working

ccd8 wrote:My Ideapad P400 Touch with Windows 8 is no longer responding to right side swipe (charms bar gesture).  All other touch screen functions and gestures still work normally, including the left side swipe to switch apps.  The screen still displays the 'touch feedback' dots when I attempt the gesture but no charms bar appears! I've tried recalibrating as well as removing calibration of touch screen, and tried various other troubleshooting procedures I found on this site, like uninstalling recent updates, etc... Finally I tried running Windows 8 PC refresh, which worked as it's supposed to so I got to reinstall all my software but didn't fix the missing charms bar! Has anyone had a similar problem with the touch screen right-side swipe and been able to fix it?  Any help would be greatly appreciated!   Thanks!cait If you use an external mouse and move the pointer to the right will the charms bar appear?

9 more replies
Relevance 63.96%

Drivers all show working properly. Not intermittent. Tried settings and no help. No response when touching screen at all. Can't calibrate. Bios has no update available. Nothing in manual under troubleshooting. Any quick fix suggestions have likely been tried, but open to all ideas. If all else fails, and assuming the digitizer is bad, what does repair entail and any rough estimate?Is there any recall? I see this issue on the forum a lot with not many folks getting it resolved.TIA!!

Answer:U310 IdeaPad Touch :The Touch Screen Stopped Working. No Previous Posts Have Helped.

hi c2nah777,
 
Welcome to Lenovo Community Forums!
 
Have you tried booting the system in Recovery Mode (One Key Recovery), You're not going to Recover the system since your only going to check the touchscreen in that mode "Outside Windows"
 
See if the touhcscreen works there,
If Yes, I would suggest doing a factory Reset First Before jumping into a hardware Repair.
If No, Then I think you're correct with the digitizer.
 
Regards
Solid Cruver





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

3 more replies
Relevance 63.55%

I have the IdeaPad S510p touch, which seems to have a similar problem as other Lenovo models where the touch screen seems to stop working intermittently.  It seems to stop working after a while or after it has been sleeping.  It starts working again randomly.  I tried downloading a driver for a different model, but it didn't load or allow me to open it.  I just got this computer a few days ago.  I'm not sure if it is better just to take it back to the store, but I am concerned that this problem will exist even if I exchange it for a new one...

Answer:Touch Screen intermittently working (IdeaPad S510p touch)

Hello... I have an ideapad S510p, about 4 months old. Today, the touch screen stopped working. In the middle of using an app and using the touch screen. I searched all through settings and can't find anywhere to adjust its settings or anything. And in fact I saw that this computer "Has no touch/pen screen", which it does. Or it did until about an hour ago. I am relatively clueless but i'm learning. And would like some instruction/options. ThanksJohnpal716

2 more replies
Relevance 63.55%

My Ideapad S415 touch screen has suddenly stopped working.  I've had a tech connect to my PC and try a BIOS reload of default settings, plus unistalling all "HID" devices in Device Manager with no resolution.  I've also tried a system restore with no luck. The system properties does see the touch capability. Suggestions? Thanks.










Solved!
Go to Solution.

Answer:Ideapad S415 Touch - touch screen stopped working

hi Hersh,
 
Welcome to Lenovo Community Forums!
 
First do a Power Drain 
     (If the battery is removable)
            Remove AC and Battery and hold the power button down for 15 sec.
               Turn the computer back on and see if the Touch capability is now detected under System Properties,
                  If not
         I suggest you contact Lenovo Technical Team about the Issue as this may be a device detection issue.
       Lenovo Technical Team
 
Regards
Solid Cruver



Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

9 more replies
Relevance 63.55%

Hi, My G400s series touch screen laptop touch not working. It stops working just one month back. It was purchased around 16 months back. I have done all the trick which suggested on the forum by many users but all in vain. I have always updated with latest updates by Microsoft including Window 8.1/latest driver by Lenovo but I think this is not the issue with Windows upgrade because this was done months back and touch was working perfectly. If this is hardware problem the Lenovo should accept the fault and change the failure part free of cost or come up with some solution because many Lenovo users suffering with this problem. Kindly some one can suggest me where I should approach to get this rectify?

Answer:Lenovo 400s touch screen laptop touch not working

Hi Surinder,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing issue with touch screen not working in your G400s laptop.
 
Please confirm is the display appears on the screen; also check if the touch screen is damaged.
 
Also try to reinstall the display driver and touchpad driver to the latest version and check for the issue.
 
Click here for the display driver for windows 8.1
 
Click here for the touchpad driver for windows 8.1.
 
Hope this helps. Do post back if issue persists!
 
Best regards,       
 
Ashwin.S





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

3 more replies
Relevance 63.55%

My laptop automatically updated in Sept./Oct. It took about an hour and had multiple restarts, so I am assuming it was a Windows 10 update. I am not 100% sure though. Afterwards, the touch screen doesn't work. My laptop automatically updated in Sept./Oct. It took about an hour and had multiple restarts, so I am assuming it was a Windows 10 update. I am not 100% sure though. Afterwards, the touch screen doesn't work. I can tap the screen and it will select stuff but I cannot scroll or anything else. Anyone able to help with this? It is drving me bonkers.

More replies
Relevance 63.55%

I've lost the use of my keyboard, but not the touch pad. Restarting and converting to table mode and back doesn't correct the issue. Thoughts? I'm not sur where to go from here. Could the keyboard be physically dead?

Answer:Yoga 2 Keyboard not working, but touch pad and touch screen fine

You should test the keyboard in the BIOS menu and see whether it works. 1) Press on the recovery button (next to the power button, you may need a small screwdriver). https://www.flickr.com/photos/lead_org/11617761143/in/set-721576390073780542) Then there is an option menu for entering recovery, bios, etc. https://www.flickr.com/photos/lead_org/14512183979/in/set-72157639007378054Use your keyboard and see whether it works in that option menu. If it doesn't work then it is a faulty keyboard.

1 more replies
Relevance 63.14%

Hello, My Y50 Touch has recently started shutting down every time I (physically) open the screen, regardless of what state the computer is in. There is no error screen, and sometimes it may start back up after shutting down. Does anyone know how to fix this? Thank you 

More replies
Relevance 63.14%

Since last night, whenever I'm trying to shut down the blue screen appears with the message that it's dumping physical memory and starts counting and then restarts the computer! After that I get a message box showing the following:

QUOTE:

Windows has recovered from an unexpected shutdown

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800C62BC10
BCP3: FFFFFA800C62BE48
BCP4: FFFFF800022FAAF0
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini050310-09.dmp
C:\Users\Nighat\AppData\Local\Temp\WER-182973-0.sysdata.xml
C:\Users\Nighat\AppData\Local\Temp\WER2606.tmp.version.txt

UNQUOTE

I even tried to do a System Restore but when the comp shuts down to set up the restore point, blue screen shows up and repeats the whole process. Did a scan with Malware Bytes but still the same. I'm dead scared about the blue screen. Please HELP!!!

My System is 64 bit with 8GB RAM, Intel Core 2 Quad 2.33 GHz Processor with 350 GB hard drive.

Answer:Comp won't shut down! Restarts with Blue Screen!

Please upload the three files listed at the bottom of your post.

See Vista Forums - FAQ: Reading and Posting Messages.

If you have any problems, zip them first and upload the zip file.

Ed

15 more replies
Relevance 63.14%

Hi there, sorry to be a bother.Like the title says, my touch screen stopped working. I went on to my computer one afternoon and found my mouse stuck in the top left corner, fidgeting. This was what I was expiriencing. (My touch-screen still worked fine at the time, but I still couldn't do anything or control the mouse, but I could tell that it was still working and it still responded.) After a bit of time and a few restarts later, it went back to normal, but my touch-screen then stopped working. I'm used to the touch-screen working incorrectly occasionally, and much like the mouse thing, a restart or two helps.It has now been three days and my touchs-creen still does not work. I've tried many of the solutions found in these forums, but to no avail. I am running Windows 10 and have had this computer for 2+ years.  Thanks.

More replies
Relevance 63.14%

Hello everyone, my touch screen on my lenovo ideapad z400 touch is not working anymore.  The only weird thing I remember is some ghost touchpoint on my screen. I've been looking for the answer to this issue, but it seems that Lenovo does not address this problem.  If someone has found the solution to this problem and wants to share it with me, I will be forever grateful.  

Answer:IdeaPad z400 Touch - Touch screen not working

I facing the same situation right now. any solution please. left side of monitor is being "touched"?

1 more replies
Relevance 63.14%

Not only are "pen and touch" no longer in my control panel, HID-compliant touch screen is not in my device manager.  Needless to say, my touch screen is non-responsive.
I have a Compaq Elite 8300.
I had problems before but everything was working 24 hours ago and I didn't make any changes since then. 

More replies
Relevance 63.14%

I have a Lenovo s400 and the Touch screen is not functioning.  The details highlighted in the blog also describe exactly what happened to my computer - I updated to Windows 8.1, it worked intermittantly for a week and would cease to work after the computer slept for a brief time, then there were ghost taps in the top corners that were inceasant, then it no longer functioned at all.  The online support staff attempted all of the software updates to no avail.  I am looking for any type of help to resolve this problem.
 
1/28/15 EDIT: This post was moved to the top of the discussion for escalation purposes. Amy_Lenovo













Solved!

Go to Solution.

Answer:Re: S400 Touch - Touch Screen stops working

Hello, I decided to post it as I cannot find a solution been trying to find a solution for 3days, but to no avail.. My laptop's touch screen function stopped working last saturday, i don't really know what the problem is,Here's what I tried to check/do based on the touch screen problems here in the forums HID Touch Screen -> Installed properlyHID Service -> Set to automatically start-upPhysically - Perfectly taken care of, no drops since bought.Tried to revert back to windows 8 -> did no goodUpgraded back to window 8.1 -> did no betterThere is no wacom touch gesture(w510 solution) to uninstallHardware problem? -> no idea. hopefully not the cause.Windows 8.1 issue? -> not sure but i have been able to use touch gestures for windows 8.1 since it was released until last saturday

9 more replies
Relevance 63.14%

The touchscreen stopped working suddenly on my Envy TouchSmart Sleekbook 4-1115dx. At first i though it was like a normal failure and that will get fixed by turning the pc off or restarting so I did not pay attention to it until now that I had restart my pc multiple times. Currently running win10. I started to believe it was because of an update a few days ago since it was when the problem started but all drivers and everything is up to date. I have checked for the HID-compliant Touch Screen driver and had to  show hidden divices in order to find it. I cannot enable it and when i check in the properties the following message displays: "Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer." I have no idea on how to connect or how it got disconnected. I come from a similar thread but did not solve my problem. I have been researching this for hours and have not found and answer. Help please! 

More replies
Relevance 61.91%

Hi,

I've bought the Toshiba Satellite U920t-100. i have for this tablet some questions. can i simple install windows 8 professional over the current installation?
what about the driver's, toshiba installed software and others? are the any problems with it?
is there somthing to know about a win8 pro installation?

What about the display when i run the u920t with an external monitor ?

I want buy me the Toshiba PA3927E-1PRP Dynadock U3
is that a good idea for that?

Best regards

Answer:Some questions about Satellite U920t-100

So many different questions? so let?s start with the first one.

>can i simple install windows 8 professional over the current installation?

Read this Toshiba FAQ document. It provides all answers and an detailed instruction.
[How to upgrade Windows 8 to Windows 8 Pro|http://aps2.toshiba-tro.de/kb0/HTD2B03F20002R01.htm]


>what about the driver's, toshiba installed software and others?
Windows 8 uses the same drivers like Pro

>What about the display when i run the u920t with an external monitor ?
What do you mean exactly? You can use internal display, external display or both at the same time

>I want buy me the Toshiba PA3927E-1PRP Dynadock U3
>is that a good idea for that?

Why not. Dynadock U3 supports own GPU therefore you could use 3 displays at the same time

3 more replies
Relevance 61.91%

Hello,

Is there somebody that can tell me if GPS on this tablet can work without data connexion ?

Impossible to use it normaly actually.

Thank you !

Answer:How does GPS works on the Satellite U920T?

Hi

The inclusion of a GPS is a nice feature for road warriors ;) but the point is that you?ll need to tether the U920T to your phone, due to the lack of cellular data connectivity.

1 more replies
Relevance 61.91%

Hi guys,

my girlfriend ordered a Toshiba Satellite U920T-100 about three months ago, and she has had problems with it since. We are not quite sure what causes them, because they seem to happen at random.

The issues are:
- It starts, but freezes at the Win8 Login with a blue screen (a rather warm blue, not the blue screen of death)
- It won't start at all, only after few attempts
- It won't shutdown
- It freezes while organizing files (e.g. copying files from A to B, but not even large amounts of files)

Again: those issues seem to be appearing completely at random, I wasn't able to reproduce them in any way.

Additionally: the WLAN connectivity is really bad.
The laptop isn't able to find networks, while my laptop has no problems with it.
And when it does find them and connects, the connection gets lost - again: no clue why.

This surprises me the most, because in the tests and reviews I've read the connectivity got praises everywhere.

Should I factory reset it?
Run through some specific tests?
Or is is hopeless, because there're so many issues with it?

I would appreciate your help!

Answer:Some issues with Satellite U920T-100

Hi

>Should I factory reset it?

I think you should do that because the described issue can be related to system problems as well as hardware issue (i.e HDD). The factory recovery helps you to check if its software or hardware related problem.

Usually all software (system) problems could be solved by recovery process. Hardware problems would continue.

So from my point of view, system recovery is the first step you should try to perform in order to solve the issue.
In case this does not help, an hardware issue (HDD or RAM) can be possible and since the notebook is still covered by warranty, I would recommend you to contact the service in order to check the unit.

Hope my advice could help you a little bit

1 more replies
Relevance 61.91%

A month ago or so, my touch screen stopped working.  I have not updated or downloaded or changed anything.  Running Windows 8.  When I go into my control panel - system - pen and touch, it says "No pen or touch input is available for this display."   It's worked perfectly the past year, what's up with it now?  

Answer:Touch screen not working on P500 Touch

Hi Jaacka,
                         
Welcome to Lenovo forums
 
As I understood that you are facing the issue with touch screen not working on your Lenovo P500 laptop.
 
Try to boot the system in safe mode and check for the issue.
 
Also try to update the touch drivers.
 
Click here to download the driver.
 
Hope this helps! Do post us back for further queries.
 
Best regards,    
 
Ashwin.S





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

1 more replies
Relevance 61.91%

For some reason the touchscreen stopped working. Tried to install updates, but it didn't resolve it. System says "no pen or touch input is available for this display"Anyone can help me resolve this?

Answer:Touch Screen not working on U330 touch

Hi NCBM,
 
Welcome to Lenovo Community!
                 
As per the query we understood that you are facing issue with touch screen not working in your U330 laptop.
 
Please connect the external monitor and check for the issue, try to reinstall the drivers and check for the issue.
 
Also try to boot the system to safe mode and check for the issue.
 
Do post us back if the issue still persists.
 
 Best Regards
 
Ashwin.S





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

1 more replies
Relevance 61.91%

I've tried re-installing drivers, etc.  In system I see "no pen or touch input available for this display".  Touch worked fine until a month ago.  Any ideas?

Answer:Z500 Touch - touch screen not working

Hi metryc,
Welcome to Lenovo Community Forums!
 
Try Booting into the Recovery Environment.
     (From an OFF state, Press the One key Recovery Button)
Select Recovery.   We are not going to continue the Recovery, Just the Environment.
 
Once you saw your Mouse pointer, Try your touchscreen.
If that did not work there as well.
I suggest you call Lenovo Technical Team.
http://support.lenovo.com/us/en/supportphonelist_alt1
 
Cheers!
Solid Cruver





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

1 more replies
Relevance 61.09%

Hi everyone, Windows recently did a big update which messed up quite a few things I had set up on my laptop. Ever since then whenever I turn off the touch screen using device manager, it comes back on the next time I turn on the laptop. I prefer to keep touch screen off and use the pen, because the touch screen make taking notes with the pen really frustrating. How do I keep the touchscreen off without having to go into my devices every time I use my laptop? Thanks for the help!

More replies
Relevance 61.09%

Hi everyone, Windows recently did a big update which messed up quite a few things I had set up on my laptop. Ever since then whenever I turn off the touch screen using device manager, it comes back on the next time I turn on the laptop. I prefer to keep touch screen off and use the pen, because the touch screen make taking notes with the pen really frustrating. How do I keep the touchscreen off without having to go into my devices every time I use my laptop? Thanks for the help!

More replies
Relevance 61.09%

Has anyone upgraded a Toshiba U920T to Windows 10?

I only ask because that model is not listed in the Toshiba Tempro list of models that can be upgraded. So am I stuck with Windows 8.1?

My part no is PSUL1E-00D00JEN; SER No:: ZC128613H

Answer:No Windows 10 support for Satellite U920T?

According to this Toshiba page: “models supported for upgrade to Windows 10”, the Satellite U920T will not get Win 10 drivers.

http://win10upgrade.toshiba.com/swup...spx?region=TEG

Models not listed do not support an upgrade to Windows 10.

3 more replies
Relevance 61.09%

Hello together,

i have been using nice nice device now since a few weeks and starting to get troubles with it.

I have the problem that randomly the touchscreen get without any function, i can touch the screen
however i want but without any reaction.

It just starts without starting any applications or anything before, i just browsing in the web and from one second to another.

If i restart the PC, everything is working normal again, i still using the drivers that were pre-installed and did not any changes to the Drivers so far.

Any suggestions what could cause this issue ?

Kind Regards

Answer:Satellite U920T-10G - touchscreen without any function

Hi

In my opinion an process which controls the touchscreen hangs or does not response anymore and therefore you cannot get the touchscreen function to work.

Would recommend to reinstall the +Toshiba System Driver+ from Toshiba EU driver page.
If this does not help try the system recovery and test the unit with factory settings.

9 more replies
Relevance 61.09%

Hello, I need to be able to connect my U920T to VGA projector for presentations. I bought an HDMI to VGA adaptor which works fine for the video but not the audio. Is there a setting I can change to force to laptop to use to internal speakers rather than output through the HDMI?

Answer:Satellite U920T connecting to VGA projector

>I bought an HDMI to VGA adaptor which works fine for the video but not the audio

VGA port/cable does not support audio. You can send only video signals.
To get audio signal you would need to connect the notebook to the projector additionally using an audio cable.
Maybe you could connect the notebook?s headphone jack with projectors audio IN port (if available)

1 more replies
Relevance 61.09%

Hello someone can hepl me?

I can?t use my webcam, it doesn?t works.

When i go to device administrator in the image devices I haven't any webcam, and I have a unknown device but it can't search the correct driver in internet,

Where is the webcam driver in the Toshiba support section?
I think this is the problem but could be another one.

Can someone help me?
Thanks

Answer:Satellite U920T - webcam is missing

Hi dude

What system do you use?

As far as I know the Satellite U920T where preinstalled and delivered with Windows 8

The webcam software is not available for Windows 8 because the system contains and provide an own webcam driver. This means that webcam should be recognized automatically.

Feedback is much appreciated.

7 more replies
Relevance 61.09%

Since i installed MS office 2013 the touch screen function is not available any more in the system settings.
Who can help me?

Best regards J?rgen

Answer:Satellite u920t - Touchscreen does not work

Hi Juergen

Which machine do you have?
Have you tried to remove Office and test functionality again?

6 more replies
Relevance 61.09%

Anyone elses touchscreen freezing for extended periods?

Answer:Satellite U920T-117 - freezing touchscreen

Have you noticed it from the first moment of usage?

5 more replies
Relevance 61.09%

Hi,

after the windows creator update, i get BCD error message 34, i have run the following:

bootrec /fixmbr
bootrev /fixboot
bootrec /rebuildbcd - this gives and error message of 'a device attached to the system i not functioning'

I have managed to go to the c: drive and copy all data to a USB stick

was going to run Toshiba maintence and recover HDD, does this set the machine back to factory defaults as it says it will erase all drives and partitions ?

thanks

ali

More replies
Relevance 61.09%

Hello,
The microphone and the webcam do not work.
Can you give me a solution.
I downloaded the Sound System drivers unsuccessfully.
Thank you for your help.

More replies
Relevance 61.09%

I have a fresh system with Win 8.1 64bit ??but in the course of my installations leads something to this problem.
I never had this trouble.

Who can help me?
Every time I have to renew system but it does not help.

greeting markus

Answer:Satellite U920t . Win 8.1 64bit swiches from dpc

Sorry matte but could you provide more details to your issue and could you describe this problem in detail

Your post is not very helpful and more details would be required.

3 more replies
Relevance 61.09%

Hi,

My display settings say: generic pnp monitor with a driver date of 2006. Updating the display settings does not change this.
What is the proper display driver for this laptop and how can i change it?

Answer:Old display driver for Satellite U920T-10J

Proper display driver you can find on Toshiba download page - http://www.toshiba.eu/innovation/download_drivers_bios.jsp
There you can find last and tested drivers.
All drives offered there are part of original recovery image when you get notebook with preinstalled operating system.

2 more replies
Relevance 60.68%

Default upgraded from windows 8.1 to 10 on my Asus touch screen
Please I upgraded from windows 8.1 to 10 on my Asus touch screen it was a good experience but when I shut down it been two days still running on shutting down what must have been the problem and how can I access my computer back again when is till on shutting down mode? And what about the stupid human verification ?

Answer:Upgraded from Windows 8.1 to 10 on my Asus touch screen, now when I shut down my computer it keeps running. How can I fix it?

Press + hold the power button and try to go from there.
As for Windows Hello, that isn't really widespread yet.

more replies
Relevance 60.68%

Error BSOD Toshiba U920T card reader and Windows 8.1

Whenever I do a Scan, Format, Copy or Delete operation on my internal SDCARD I receive this error.
KMODE_EXCEPTION_NOT_HANDLED or FAT_FILE_SYSTEM,

I have tested everything, all drivers are updated and it happens even with laptop in safe mode.

I even experimented with SDCARD formatted with Fat32, exFat and with NTFS.

This happens with the internal reader, if I use an external SDCARD reader connected to USB, there isn?t any problem, so there is no physical problem with cards.

I use 2 SD, one with 128GB and the other with 32GB.

If 32GB inserted, I do a disk>properties>scan and comes the BSOD saying FAT_FILE_SYSTEM without number

If 128GB inserted, I do a scan and comes the BSOD saying KMODE_EXCEPTION_NOT_HANDLED no number

Anyone has any idea or my internal card reader needs to go guarantee?

Answer:Satellite U920T - SD card reader error

It looks like the internal SD card reader does not handle the inserted cards properly.
According to the notebook specifications (user manual) the card reader supports the SD card, SDHC and SDXC cards.

The card reader supports
SD cards up to 8GB
SDHC card (4GB/8GB/16GB/32GB)
SDXC card up to 64GB

3 more replies
Relevance 60.68%

I have just purchased a Satellite U920T. It is running very slow internet speeds. Speedtest generally shows between 1 and 2mbps. I have tried other laptops sitting next to it I can get speeds of 18-20mbps.

Is there a driver upgrade that will fix this or is there a hardware fault that will need repair?

Answer:Satellite U920T/01Y - very slow internet speed

Hardware fault?
I doubt?

First of all it would be interesting to know what connection do you use? Lan or WLan?

Secondly: was the notebook connected to the AC adaptor or its running with battery power?

Thirdly: the internet speed depends on the internet connection, server and all the devices which shares the same line? so if more notebooks and other devices are connected to the same router, the data throughput might be lower?

2 more replies
Relevance 60.68%

Hi,

my hard disk was playing up so i and refused to boot with blue screen error 34, after trying everthing else i decided to use the toshiba harddisk recovery tool that was on the recovery partition.

this has deleted all the partitions and i am no unable to load any operating system, i am looking for anyone that has a recovery disc for this system so i can the restore it back to factory defaults.

thanks
ali

More replies
Relevance 60.68%

Hi,

as I know the 920T -100 has NFC possibilities ... but I can't install the drivers from support page.

While trying, the allow change pops up, yes and then nothing happens.
I have unpacked the package with 7zip and started the setup, it is checking the system and its all ok and it ends with a warning there was a script fault.

I have tried to find the Intel NFC Software Kit, but cant find.

Any help for me?

Regards Heinz

Answer:Satellite U920T-100: NFC Win 8.1 driver doesn't load

>as I know the 920T -100 has NFC possibilities..
I found the details about the Satellite U920T-100 and the specifications page (it?s in German but can be translated) and the NFC is not listed there.

http://www.toshiba.de/laptops/satellite/u920t/satellite-u920t-100/

The NFC (near-field communication) is provided with some U920T models (for example U920T-117) but it looks like its not available for Satellite U920T-100.

5 more replies
Relevance 60.68%

Hello,

I have a new U920t-102 which I am very happy with, but I have this issue with the mousepad's right click (meaning the 'button' the user is able to press on the bottom-right side of the mousepad): sometimes it actually works as a right click, sometimes it works as a left click.
This is annoying especially during web navigation: I'm used to right click on links and open them in a new tab, but when the right click acts as left, I loose the current web page.

I tried to figure out what this behaviour depends on, looking at the animated synaptic icon in windows' tray bar while playing with the left and right click; if I continuosly press the right click button on the mousepad, after some repetitions it will consistely and correctly work as right click, but if press the left click once or more than once, the right click button works as left click for some pressures, and then 'corrects' itself and start again to work correctly.

Any idea/suggestion? is it a hardware problem?

Marco

Answer:Satellite U920t-102 touchpad right click issue

Usually the touchpad right / left click can be configured in the Synaptics settings.
Right click on Synaptics icon in tray and point to devices properties.
In buttons tab you will be able to choose right handed scheme or left handed.
Here you could choose the scheme appropriate for you.

You can also try to uninstall the Synaptics touchpad driver and could test the touchpad functionality without the usage of additional touchpad software.

But if this doesn’t help, your might have hardware problem

1 more replies
Relevance 60.68%

Any one knows if there is a service manual for this model or schematic of inside this computer with the back cover off .

thanks

Answer:Satellite U920T-11C: How to insert additional RAM modules?

The Satellite U920T memory is not user upgradable. This means that if you would like to upgrade the memory, you should contact a Toshiba authorized service provider for assistance.
In case you would try to disassemble the notebook by youself, you would lose the warranty validity.

But from my knowledge the Satellite U920T series supports only ONE memory slot and only one memory module (max 8GB RAM) can be installed. So even if you would like to upgrade the memory, you are limited to 8GB RAM.

4 more replies
Relevance 60.68%

Hi, I have just killed my GNSS Driver. I have found one Lenovo 8bit but dosn't work.
Is there another Link?

TIA

Heinz

Answer:Re: Satellite U920T-100 - need Broadcom GNSS Driver

Hi Heinz

Which GNSS do you use?
I mean I don?t think it is Toshiba related issue.

3 more replies
Relevance 60.68%

I have a U920T, using only the touchpad, combined with the touchscreen.
But the touchpad got dirty, with some dust inside.

It is quite annoying on a daily use.
I could not clean it with a vacuum cleaner, nor by blowing air with a bike pump.

Does somebody knows a way to remove dust from within the touchpad?

Thank you
LT

Answer:How to remove dust within the touchpad on Satellite U920T

I use some adhesive strips in order to remove the dust between the touchpad and touchpad buttons.

3 more replies
Relevance 60.68%

hello everyone
I have upgraded to win 10 on my notebook & since then I lost the touch ability of my screen, it's working now as a regular display monitor.
I've been searching for many weeks on the net for a solution but I realized that Toshiba doesn't care about solving the issue so anyone have reached a solution? it seems to be a driver or a software issue related to win 8.1 & 10.

Answer:Satellite U920T touchscreen does not work using Windows 10

Hi there.

Same as Dr. Joe.... I also upgraded to Windows 10 and lost touch screen and also camera. I reverted to Windows 8.1 and I still have no Touch Screen. I appear to have lost my HID Touch Screen drivers as well.

Anybody got any thoughts on how to restore the touch screen drivers? I can't find them in the Toshiba driver download section after hours of research.

1 more replies
Relevance 60.68%

Hi,

I just purchased the U920T-11C a few days ago.
I like it but there a few issues they are putting me off and make me want to return it.

The first issue is the loud fan noise that comes on. Is there anyway to turn this off?

It happens about 15 mins into using the web and then goes on and off every 5 mins or so. It is really loud and being in quiet room it is noticeable.

Is there anything I can do to stop this? I am only using the web and not running any other programs.

Also I have noticed the touchscreen fails to respond for no particular reason. I don't know if there is a pattern but it is frustrating when it just stops for no reason and then sometimes just works again.

Looking at these forums it seems like it is a common problem with the Toshiba. I have a few days before I can return so if these are not solved I think I might just go form the Samsun ATIV Book 9 Lite instead.

Thanks

Answer:Satellite U920T-11C fan noise and touchscreen fails sometimes

> It happens about 15 mins into using the web and then goes on and off every 5 mins or so. It is really loud and being in quiet room it is noticeable.

I assume the noise is coming from the fans which need to run faster in case the internal temperature would increase.
What you could do is to change the cooling module performance in single power plan.
You could also decrease the CPU performance. This would lead to smaller heat dissipation and the fans would slow down.

> Also I have noticed the touchscreen fails to respond for no particular reason. I don't know if there is a pattern but it is frustrating when it just stops for no reason and then sometimes just works again

You could try to calibrate the digitizer
Go to control panel (Windows key + X -> control panel) -> ?Tablet PC setting?.

The first tab ?Display? contains options like ?Configure the pen and touch display?.
Here you should be able to start Setup and to identify the touch screen.

The first option should contain ?1 internal LCD?
At the bottom you could find button to calibrate and reset the settings for this internal LCD.

But it could be also an hardware malfunction. I cannot say for sure why this happens but maybe an technician should take a look on the hardware.

4 more replies
Relevance 59.86%

I have a Satellite U920t.

When I powered up this morning, Windows displayed a message "Keep your PC on until this is done. Installing update I of 5...".

This status stayed on for ages, in fact, I left it on for hours hoping that it was a large update file, I even went out shopping and when I got back home, it was still displaying the same.

I tried pressing ALT-DEL, but nothing happened. I then powered the PC down, left it for a few minutes and powered it back up, but the PC just came straight back up with the same update message!!!

I also noticed that after the PC was supposedly powered off, the system drive LED would blink on and off intermittently as though it is actually still running or locked.

Bearing in mind that this PC uses solid state SSD drive, and I have no way to remove power from the unit completely, I suppose that I am actually not turning the process off.

Can anyone tell me how I can get this PC out of this loop and get my PC back working again please?

I tried looking up the web on another PC, but all the information seems all over the place.

I presume that this is really a Microsoft issue, but I would really love to know how to get back into my PC again.

Regards
Tony

Answer:Satellite U920t: Win update - Unable to reboot even when power off/on

Hi

Did you try to press and hold the power button 4 seconds long?
Usually this should interrupt the loop process.

Try also this:
Power up the unit and press F12 button. Now you should see an boot menu where you could choose certain devices. Last option should be HDD recovery.

Chosing this HDD Recovery option would allow you to reset the system back to the factory settings.
Check it out!

3 more replies
Relevance 59.86%

Hi Forum,

I am new here and am having a problem I can't solve by my own, so am asking for help.
I am using a Toschiba Satellite U920T-100 since more than a year.

Since around 1 week, once I slide up the display to have access to keyboard, the touchscreen does not work anymore. Once folded (keyboard hidden) touchscreen works.
I downloaded most of the drivers, re-istalled, even did a "set back" to cancel last Windows Update... etc.

Trying to modify touchscreen settings under control panel, I receive a message "touch- and pen settings are not available. contact pc-manufacturer (error = 0)"

Does anybody have an idea what to do?

Ane more, but might not be connected to the problem above: Under device manager, "INTEL WiUSB" entry shows a yellow exclamation mark.

Would be great if someone could help. Thanks!

Cheers
Andreas

Answer:Satellite U920T - Touchscreen disabled when display is slided out

Hi,

I have exactly the opposite problem, my touchscreen is disabled when the keyboard is slided in and enabled when slided out.

I have contacted Toshiba support, but the only answer they have is to reset Windows!

Thank you for any actual solution.
Lo?c

12 more replies
Relevance 59.86%

Hello

i have following Problem with my U920T. The sound with the built-in speakers is perfekt, but if i use headphones the sound gets very quiet nearly unhearable.
I tested several headphones und different settings of the software. I also tried installing all Windowsupdates and the driver updates incl BIOS from the Toshiba homepage nad drivers from realtek.
Now i reinstalled Windows but the problem still exists.
I still thinks is a driver problem but have no idea what to do now.

I hope for fast help

regards 7even

Answer:Satellite U920T - sound with headphones quiet and distorted

That?s really strange but I think there is problem with some wrong settings.
I don't know how do you test your headphones but make some test with browser player.
Open Internet Explorer and open this test page. Start for instance my favourite In the Mix radio and when music runs click with left mouse button on speaker icon and open option Mixer.
Your IE will be listed there. You can move volume level for speakers but for IE too.
Set both of them on the 50% and check if the problem persists.

I use headphones pretty often but I?ve never noticed such problem.
Please test it and send some feedback.

5 more replies
Relevance 59.45%

I bought a Lenovo G50-80 Touch Laptop, but for some reason the touchscreen is disabled and it also says that it doesn't have touchscreen on it.

More replies
Relevance 59.45%

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A6-5200 APU with Radeon(TM) HD Graphics, AMD64 Family 22 Model 0 Stepping 1
Processor Count: 4
RAM: 3534 Mb
Graphics Card: AMD Radeon HD 8400, 512 Mb
Hard Drives: C: 453 GB (151 GB Free);
Motherboard: TOSHIBA, Portable PC
Antivirus: Windows Defender, Disabled

First of all I was running Windows 8 everything was fine. Upgraded to Windows 8.1 everything was good at first. Months after doing so my touch screen started acting up. It would only work when I position the screen a certain way. So I stopped messing with it because I thought it was a wiring problem inside the computer. I would fix it later, And then sadly I upgraded to Windows 10. I noticed shortly after there was no touch screen options at all. It says there is no Pen and Touch. Today it was listed in the control panel so I started messing with it. Drivers were there all up to date. They said the Device did not migrate. It was 2 or 3 drivers listed for the touch screen and they all said the same thing. After a restart they were no longer in the device manager and no options in the control panel anymore. Please help me figure this out... Thank you.
 

Answer:Touch screen/Pen and Touch not working

What's the model name and complete model number of that Toshiba?
(2 sets of characters separated by a dash comprise the complete model number)

If that Toshiba wasn't tested for and doesn't provide driver support for Windows 10, you can expect some of its devices not to work properly or not work at all.
That tends to be more of a problem with laptops than it does with desktops.

-------------------------------------------------------------
 

1 more replies
Relevance 59.45%

Hi All Am trying to remote;y help a friend with this problem. The screen is working but the toch element isn't and I don't know what driver I should be updating/re-installing - if its a driver issue, it stopped after a WIndow updated. Any suggestions?

More replies
Relevance 59.04%

I've been using my u920t for almost 10 mont and i really like that i can still use the touchscreen when the keyboard ist out.

But a couple of days ago it stopped working. I don't remeber changing anything.

Windows now tells me the screen is not a touchscreen.
Once i put the screen down and go into tablet mode everything works fine.
Tablet PC setting in the control panel also disappear once the keyboard ist out..

I tried reinstalling the driver.
I also did a windows 8 refresh (no backup unfortunately)

Any ideas?


Thank you for your help.

Answer:Satellite U920T - when I slide out the keyboard touchscreen no longer works

> Tablet PC setting in the control panel also disappear once the keyboard ist out..
I assume this should be OK since the tablet PC settings should be available only if the notebook is used in ?tablet mode?

The point is that this notebook can be used in three different modes.
1) tablet mode -> the keyboard and touchpad are pulled in and only touchscreen can be used
2) laptop mode -> the keyboard and touchpad are pulled out
3) photography mode -> keyboard is pulled in but touchpad is pulled out and can be used as well as the touchscreen.


I?m not quite sure if the ?orientation lock button? (on the left side) would affect the touchscreen but fact is that using this button the automatic rotation of the screen orientation can be enabled or disabled.
If you are operating the computer in laptop or in photography mode, the screen orientation will always be in Landscape mode.

Please check also if the touch display has been calibrated properly
Go to control panel (win key + x control panel) -> Tablet PC settings

Here you will find the first tab called ?Display?
Click on ?Setup? button to start the setup where you could identify the touchscreen
In bottom area called ?display options? you could calibrate the touch display.

6 more replies
Relevance 59.04%

The internal SSD-Drive 128GB from my Toshiba Satellite U920T-101 is to small.
How can I change the internal 128GB SSD to a new 500GB SSD Drive.
Is there a manual for the SSD change available?

Many thanks.

Answer:Satellite U920T: Change internal 128GB SSD to 500GB SSD Drive

Due to specific design SSD upgrade should be done by authorized service. To have full access to build in SSD almost whole machine must be disassembled so I recommend you to contact nearest authorized Toshiba service provider and ask for opinion and they can help you with this.

3 more replies
Relevance 59.04%

Can we charge a u920t ultrabook on solar powered voltaic charger

More replies
Relevance 59.04%

Hello everybody,

I just bought a "half" of an U920T: a laptop without the display(which was literally ripped off, you could see the bent hinges and what is left of the cable).
It's a great piece of hardware and I can use it with an external monitor, thanks to the HDMI connection.

What is the problem?
I only get video signal on the HDMI display, when windows(10) is loaded.

What do I want?
I would very much like to access the bios settings and set the primary output to HDMI, if possible.

I have already tried:
- removed the display cable from the mainboard
- using the F4 and the Fn+F4 to switch between displays. (it only works in windows)
- using the Toshiba System Settings Windows App. (there is no "video output" setting there)

Would any of you who have a similar model be so kind as to:
1. Check their bios to see if the option is available?
2. Upload a picture with the location of this setting in bios, or even better a video?

Thank you!!
Stefan

More replies
Relevance 59.04%

Hello,

Can somebody please point me in the right direction regarding a spare part for my ultrabook.

It's the charging port and it has "130122-E5" stamped on it.

Thanks in advance

John

Answer:Satellite U920T - power cord spare part required

In my opinion you should get in contact with local ASP.

I think this will be the best chance to get a compatible part for a Toshiba notebook.

Usually the ASP will be able to order such part from Toshiba head warehouse

1 more replies
Relevance 59.04%

G'Day

I installed Windows 10 Pro on Satellite Pro R50-B-10G and the Touch Pad & The Function Keys are not working any more.

I turned around & around this bloody problem without any succes

HOW TO FIX ?

I'm an old fool & self taught person

Thank you for your time

Answer:Touch pad not working on Satellite Pro R50-B-10G

Hi

Have you installed all available Win10 updates?
http://win10upgrade.toshiba.com/swup...=en&country=GB

2 more replies
Relevance 59.04%

Hi,
Tried the Fn F9 approach. Still no response. Also tried the setting in the control pannel to no avail.
I have looked in the Device Manager and there seems to be a problem with the PS/2 Touch Pad. Apparently the device is not present, not working or does not have all its drivers installed.

I dont seem to have the driver available nor am I able to find it anywhere in the internet.

Any ideas??

Answer:Touch pad not working on Satellite Pro A60

Forgot to mention: Satellite Pro A60 EN WINXP Pro Model PSA65E

2 more replies