Computer Support Forum

Satellite U920t-102 touchpad right click issue

Question: Satellite U920t-102 touchpad right click issue


I have a new U920t-102 which I am very happy with, but I have this issue with the mousepad's right click (meaning the 'button' the user is able to press on the bottom-right side of the mousepad): sometimes it actually works as a right click, sometimes it works as a left click.
This is annoying especially during web navigation: I'm used to right click on links and open them in a new tab, but when the right click acts as left, I loose the current web page.

I tried to figure out what this behaviour depends on, looking at the animated synaptic icon in windows' tray bar while playing with the left and right click; if I continuosly press the right click button on the mousepad, after some repetitions it will consistely and correctly work as right click, but if press the left click once or more than once, the right click button works as left click for some pressures, and then 'corrects' itself and start again to work correctly.

Any idea/suggestion? is it a hardware problem?


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Answer: Satellite U920t-102 touchpad right click issue

Usually the touchpad right / left click can be configured in the Synaptics settings.
Right click on Synaptics icon in tray and point to devices properties.
In buttons tab you will be able to choose right handed scheme or left handed.
Here you could choose the scheme appropriate for you.

You can also try to uninstall the Synaptics touchpad driver and could test the touchpad functionality without the usage of additional touchpad software.

But if this doesn’t help, your might have hardware problem

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I have a U920T, using only the touchpad, combined with the touchscreen.
But the touchpad got dirty, with some dust inside.

It is quite annoying on a daily use.
I could not clean it with a vacuum cleaner, nor by blowing air with a bike pump.

Does somebody knows a way to remove dust from within the touchpad?

Thank you

Answer:How to remove dust within the touchpad on Satellite U920T

I use some adhesive strips in order to remove the dust between the touchpad and touchpad buttons.

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My son has just purchased a Satellite P850 laptop to use for school work and gaming and has noticed a problem with the behaviour of the touchpad.

When using the touchpad, if you have one finger in the area of the touchpad used for mouse movement, and then try to click the right hand mouse button, the laptop behaves as if you clicked the left mouse button. If you click the right hand mouse button when you are not touching the mouse movement area, it behaves correctly.

We have tried changing various touchpad settings but have not been able to correct this problem. We have also updated the drivers for the touchpad to the latest version from the Synaptics website, but the problem still exists.

Is there a particular driver or setting that gives the correct behaviour of the right hand mouse button whilst still touching the touchpad with the other finger?

Answer:Satellite P850 - Right click on touchpad acting like a left click

> When using the touchpad, if you have one finger in the area of the touchpad used for mouse >movement, and then try to click the right hand mouse button, the laptop behaves as if you clicked >the left mouse button
Sorry but I use touchpad too but in moment when I use one of the touchpad buttons I don?t touch touchpad area at this moment. I have two Toshiba notebooks and I tried to test this on both of them but none of them react on the way described in your posting.

As far as I know such behaviour can be result of ?confused? touchpad.
>... when you are not touching the mouse movement area, it behaves correctly.
In my opinion it is the right way to use touchpad correctly. I don?t think you can change anything using some other touchpad driver. Preinstalled driver is tested and I think the right one.

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Build 14316
So I came home after a long day to find that my laptop was registering my left clicks as right clicks for some reason.
In case you're wondering; nope I did not install anything recently unless you count a security update pushed by MS, but I doubt that's what caused this, because I installed that yesterday and the laptop was working fine until 30 minutes ago.
Keep in mind that since your mouse/touchpad isn't working properly, you'll be working with the arrow + "enter" keys to do all of this.
Head into settings (win + i key combo) > Devices > Mouse & touchpad
This will open the Mouse options window, but to get to the options you need to scroll down to the last option on the left side of the window ( using the arrow keys obviously) which is "USB" then hit the "tab" key and you should jump to the actual Mouse options.
If done correctly the box under "select your primary button" should be highlighted. So now all you have to do is hit enter and select "left"
Bit of a crude explanation. Hope you can follow it, but if you have any questions go ahead and ask.
Just thought I should post this in case anyone else runs into this

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Dear Support,
I have a Dell VOSTRO 3560 laptop that has an Elan Tech SmartPad touchpad. I like its responsiveness very much.
Unfortunately, I recently spilled a bit of coffee and some of that went under the touch pad left and right buttons. The buttons stopped functioning but the touch pad itself is still very good.
Even before the spill I rarely used the buttons. I always used the touch pad to tap to click and two finger tap to right-click.Strangely though, after the spill when the hardware buttons stopped working, the tapping on the touch pad also stopped working. I made sure that the touch pad still can do tap clicking by uninstalling the Dell TouchPad driver and reverting to the Microsoft Mouse PS2 driver. In that case I can use the tap to click feature but only for 1 finger tap. I do not get any other feature as the driver is the simple generic MS one.
My question is would it be possible to still use the Elan tech provided (Dell TouchPad) driver and somehow configure it to accept the tap to click and two finger tap to right-click? This in addition to all the remaining scrolling and gesture support that the driver implements? I tried all the Dell Touchpad settings applet but nothing changed. Perhaps a registry value setting in the section for the elantech?
What seems to be happening now is that the driver is doing some hardware diagnostics, determining that the hardware buttons left and right are not working, and consequently completely disabling left and right click comm... Read more

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I own a Toshiba L500-A-1EF and although the touchpad works properly, cursor moves, one tap acts like a click, etc, the click itself is not working.
I've tried updating the Synaptics drivers and playing around with the touchpad settings but sadly with no results.
Can someone help me?
Many thanks.

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I have a Toshiba Satellite L50-B-1NL running on Windows 8.1. I am trying to disable the tap to click option on the track pad, as I find it is way to sensitive causing increased frustration.

I searched Google and it says there is an option to turn of track pad, but when I go into my settings the turn off option is the only one missing? Is there a way I can turn off tap to click as it is driving me mental.

Answer:Satellite L50-B-1NL - How do I disable tap to click on touchpad?

If I understand you right you want to disable whole touchpad, right.
You can do this using FN+F5 key combination or using F5 key only.

Please open user?s manuals and check page 58. There you and find very useful info about usage of F keys.

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I have the X1 Carbon Touch thinkpad with Windows 8 and I just noticed that I need to click on the touchpad real hard for the click to register. Tapping works fine but clicking requires me to apply a lot of pressure. I have restored the default settings of the touchpad and still have this problem.Are there any known issues with Touchpad click issues and requiring a hard presss?

Answer:X1 Carbon touchpad requires a hard touchpad press and click for click to register

Hi, vtjiggy
Does this apply to the entire TrackPad? Do both left and right-clicking require a great deal of force? You could also try installing the latest Synapatics driver and see if that helps at all. Synaptics is the company that develops UltraNav, which is installed on all ThinkPad systems by default. The latest driver can be found here.
Good luck. Let me know how it goes,

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My left and right click doesnt work properly. Its random works after multiple attempts and its frustrating. Its been 4 months since I bought my laptop and noticed this only few weeks ago. Tried re installing drivers and updating Bios, still no luck. Anyone facing the same problem or anyone with a solution please reply.

Answer:Lenovo Y 40 70 Touchpad click issue

Hi bb007,
I'm sorry to hear that...
This seems to me like a Hardware Concern.
Try going for a generic touchpad driver and see if he issue is still the same.
Open Device Manager and Open the Mice and other pointing device.
    Uninstall the Devices under it and make sure to place a check mark on the Delete driver software prompt.
Restart the computer and check the issue if still the same.
If still the same then I Guess you will need to call Lenovo Technical Support for Hardware assistance.
Solid Cruver

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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I have a Dell Inspiron 1501, WinXP, and the touchpad is doing double and even triple clicks when I do a single click. The problem is intermittent. Sometimes it's fine, sometimes it's horrendous. This almost cripples the computer for doing any serious work (3 windows open instead of one, programs get closed by accident, windows pop up and down all over the place). I have reintstalled the touchpad driver from Dell several times, I have fiddled with all mouse settings in control panel, and I have replaced the actual touchpad hardware, the housing that includes the touchpad, so I don't think it's the physical button itself. However, an external mouse connected to the computer does not have this issue, so it could still be the hardware. Any ideas?


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Hi  after installing the elan touchpad driver why i have to double click for selecting text or any link etc.single click only work in the currently used window and at the same time if any dialog or another window is opened than to close the new window i have to click two times on the cross button. but with windows default driver it is working fine. i used latest driver of touchpad. any help is really appriciated. System configuration:OS : win 7 64 bitRAM : 8 gb (dual channel)Hard Disk : 120 gb intel ssd ThanksPushpender

Answer:G500 Touchpad click issue

hi pushpender,
Welcome to Lenovo Community Forums!
Try opening the Mouse / Touchpad settings
    Open Control Panel / Hardware and Sound / Mouse
       The last tab on this Windows should be your touchpad

Once you have that window click on the ELAN hardware then click on options.
   Try configuring the tapping option in there.
Let me know your findings

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hi all,
I have a Satellite L350-156 and cannot figure out how to get the double click working from the large pad, without having to use the buttons,
Thanks for your help

Answer:Satellite L350 - how to use double-click with touchpad?

any hint, would love to get some answers...tx

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Hello all

I have had my new Toshiba Satellite C50D-B-11N laptop for a few days now and I like it a lot.. However I do NOT like the touchpad clicker. Is there any way to turn the click function off on the touchpad as it clicks things whilst I?m moving my finger across the touchpad and it is really annoying me seriously and there is no setting that I can find to resolve this issue!?

I have looked in mouse and touchpad settings and there is no setting to turn the touchpad click function off. Can anybody help please?

Thanks very much

Answer:How to disable touchpad click on my Satellite C50D-B-11N?

To be honest such issue is not known to me and I heard it for the first time now. Usually if something should be ?opened? you must use tapping option.
With other words, so long you have permanent contact with touchpad surface nothing should be open and click option cannot be active.

Anyway, check please if you can find tapping option in mouse properties and disable it just to see if problem persists.

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on my childs satellite click mini L9W-B-102 the touch pad dosnt work and no mouse pointer can someone please help me

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I have a problem with the mouse volume - everytime I tap the touch pad it is like I am clicking the mouse and its very noisey.

How do i turn it off?

Thank you

Answer:How to disable touchpad click sound on Satellite L


Usually the touchpad does not create any sounds.
I assume you have installed an USB mouse and the sound appears due to the usage of this mouse.

I have no clue what mouse software this is but I think you should check the settings inside this tool.
Otherwise you have to check the control panel -> mouse
There are some options which are available to mouse and touchpad.


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hi users,

i bought a new toshiba Satellite L50-A111X, i dont that there is a problem or weither right click on its touch mouse pad isnt available at all.

please help.
thanks in advance

Answer:Re: Satellite L50-A111X - issues with right click on touchpad

Sorry it sounds maybe stupid now but I didn?t understand what do you mean exactly.
Can you use touchpad buttons? What is the problem with the right one?

Open please touch pad settings and check the settings for touchpad buttons please.

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The 100s has no way to disable tap to click on the touchpad. This 'feature' makes it nearly impossible for me to use the touchpad, and I bought this laptop for it to be entirely self contained. The the touchpad uses the microsoft HiD Driver. There is no option to disable tap to click in Windows Settings or the HiD driver in the device manager. Is there any 32bit driver or other solution to disable tap to click?

Answer:Ideapad 100s11IBY touchpad tap to click issue

Bump, I really dont want to return this laptop because of the touchpad when everything else about it works perfectly.

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I have been experiencing the same problem on my X301 with my touchpad and built-in mouse left/right click buttons. 
All of sudden, my touchpad and built-in mouse left/right click buttons stop working.  Alt Cltr Del and clicking on Cancel temporarily returns functionality in the left mouse button and left touchpad button, but not the right buttons on the built-in mouse or touchpad. 
I tried to roll-back the driver, but it did not fix the problem.  I also tried an older driver, and no go. 
I look forward to the release of the new driver.
Edit topic to reflect discussion.

Answer:X301 - TouchPad right/left click issue

@btbruner,In regards to your issue, I've read through your PM to me as well. However your issue seems to be different as the drivers for yours are only applicable for the X300 and X301. Also the TouchPad for the X301 has 2 types as well which is the Synaptics one and the Alps TouchPad. Since based on your PM, the TouchPad for your X301 is Alps. Did you have this issue when you first got your X301? Is there any 3rd party application which you have installed after you factory restore the machine such as anti-virus programs?//JameZ

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Satellite C660 running Windows 7 64 bit OS.
When clicking on a picture / image, the RH click context does NOT contain option to 'save as backgound' to desktop even though the Windows 7 instruction on changing your desktop say that this is how one does it.

I've run XP previously and this option was always there,
Any ideas how this can be remedied?

Answer:Satellite C660 - Touchpad RH click does not contain save option

And when you open certain photo using Windows photo viewer is this option available with right mouse click?

By the way: I use the same OS on my Satellite notebook and this option is available.

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When using the touchpad on my new laptop the right click works fine when I am not moving the cursor
however when I have one finger on the touchpad such as my index finger and try to press the right button with my thumb it only ever registers as a left click.

This seems like an intentional function so I hope one of you has a simple solution.

Answer:Satellite P850-02C - right click is not working while touching touchpad


I think you will need to disable the option called Momentum.
This can be done in the Synaptics touchpad settings (control panel -> mouse -> Synaptics tab -> Settings button)

Expand the option called ?Pointing? and remove the mark from ?Momentum? point.

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Having just bought a ClickMini to replace my trusty Libretto 100 there are a couple of things that I hope other users or forum experts can help me with.

1) does anyone know how to TURN OFF tapping to click on the ALPS 'mouse pad'. Having been used to a 'nipple' and proper click bars this 'feature' does not work well for me, giving false activations more often than I would like. Note that I have looked at the pad properties in Control Panel and, it appears from this, that tapping either is not active (which it is) or that it cannot be changed. Note also that the ALPS driver is up-to-date having downloaded from the Toshibs website without effect on my problem.

2) how can I display the status of both the battery in the tablet section and that in the keyboard dock? Several folk refer to doing so, or seem to, in the threads below but I cannot find any way of doing so. Your help and advice will be valued.

Finally, although new to this forum and with a new machine, I am far from a Newbie in PC computing terms having bee using compurters in various guises since before the IBM PC was invented. So I am far from being inexperienced and unable to read between the lines of an instruction manual, indeed I have written many myself!

Hoping someone out there can help, yours aye

Answer:Satellite Click Mini L9W-B - questions about: touchpad and battery

> 2) how can I display the status of both the battery in the tablet section and that in the keyboard dock? Several folk refer to doing so, or seem to, in the threads below but I
> cannot find any way of doing so. Your help and advice will be valued.

Go to the classic Windows desktop (not the modern Tile-GUI), locate the battery indicator in the task bar in the lower right corner, double click it to expand it and it shows the status of both batteries.

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I've updated my Click Mini to Windows 10. I've encountered one problem where sometimes my touchpad isn't working correctly. Instead of making the pointer move up and down when instructed, the pointer will go left and right. When making the movement to make the pointer go left and right, it goes up and down. To avoid the problem I connect a mouse or use the touchscreen, however it's still quite annoying.

After booting up the click mini, this seems to be the case 50% of the time.. I suppose it's a software issue. Is there a fix? Is this a known issue?


Answer:Satellite Click Mini L9W-B: Touchpad is inverted in Windows 10

Also it seems my screen doesn't want to rotate when I turn the tablet around. (No, screen rotation lock isn't on)

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I have a brand new Satellite L50 CI3 laptop. However, it seem there is a fault with the left and right buttons on the touchpad.

The right click behaves like a left click i.e. it does not open a menu.

The left click cannot drag and drop, this includes when using scroll bars.

I've reinstalled everything but nothing has changed. Is this a common problem? Is this likely to a problem with the hardware or software?

Answer:Touchpad right/left click is not working properly on Satellite L50


On this virtual way it is not easy to say what is wrong there. Have you noticed this issue from he first day of usage?
I mean when you start your notebook for the first time it has original factory settings and everything should be OK.

If I understand you right there is some reaction when you use touchpad buttons so what you can try is to set all touchpad options to default settings.

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Hello there, recently I installed Win 7 and the double click on the touch-pad is not responding. I have to use the left button. I re-installed the the drivers various times but the issue is still persisting. I'm using A300. When I go to Device manager settings everything looks like normally - device working properly. Is there any "connection" among Win 7 - VAP - Synaptic? At least I have a wireless mouse and it's working just fine :). Any idea?!

Answer:Satellite A300: Win 7 touchpad double click is not responding


You have to check if the ?double click, double touch? is enabled in touchpad properties!
Please go to control panel -> mouse -> device settings -> settings (or properties???)
There you will get many options related to the touchpad.
There you should find the option related to ?double click?


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The left click on my touchpad has stopped working. It works *very* occasionally but mostly it doesn't. It also freezes the screen if I try to click it too often (in a fit of temper usually ;) )

A USB mouse works fine, which is okay when I'm working on my desk but means I can no longer use my laptop on my lap! The tap click does work, but I don't like using it.

I reinstalled the drivers and that hasn't solved it. I turned the laptop upside down and gave it a good shake to get rid of any crumbs etc under the mouse and that hasn't solved it either.

Any other ideas?

Answer:Satellite C650D - left click on touchpad does not work


Could be possible that there is a mechanical problem with the touchpad button?
Pressing the button too often might lead to the system freezing because of the CPU stress and load.

In my opinion the touchpad board or the single button (if possible) should be replaced.

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Just bought my Satellite P50-C-18k laptop yesterday - I do not like having tap to click as it seems to be over sensitive and accidentally selects various links as I move the cursor around.
So a simple task - how to disable tap to click on the touchpad - or seriously reduce the sensitivity.

I have of course gone to control panel and unchecked all of the various multiple finger options etc for the touchpad/Elan. I have also had a look at the mouse options but nothing obvious there. I downloaded the touchpad driver from the Toshiba website but that made no difference.

I noticed an earlier thread where people were messing around with the registry but on a different model so i dont really want to try that on my new laptop but if someone can confirm if thats suitable for use with Windows 10 (anniversary updated) 64 bit on the P50_C_18K I will give it a go.

The website is pretty frustrating - with Yoko offering tips that are not really helpful and no obvious way to make a quick phone call for support.

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I'v just bought a toshiba u400-15.
It seems to have a problem in a key of the touchpad.

After pushing the left key, it makes a sort of "click" when it goes up.
The right key doesn't make this sound. Is it normal?

Thank you.

Bye. Valerio

Answer:Satellite U400-15h - touchpad key makes a click noise


It looks like a mechanical touchpad button issue.
I think in your case only a touchpad button replacement would be a real option ?

What do you think about this opinion?

I think the ASP help is needed and therefore you should contact the ASP in your country for a touchpad test?

But is this issue really so annoying? I mean the technician would replace this but you will have to send the notebook and should wait a time until this issue could be fixed.

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Hi again.

Can I configure the clickpad in a way that the two-finger tap emulates the middle (or mouse wheel) click instead of the right click.

I can't seem to find it among the properties of the clickpad.

Thank you very much

Answer:Satellite L50 - Synaptics touchpad: two finger tap - middle click


The Synaptics touchpad can be found in
Control panel ? mouse ? last tab ?Device settings? ? ?Settings? button-

(the tab and button name could be different)

If the mentioned option isn?t available in the Synaptics settings, then the option isn?t supported

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I'm having trouble with my touchpad and I've tried everything I'd be gratefull if someone here helped me...

My problem is that I can't left click with my touchpad, the button doesn't work neither does taping, although the right button works.

I on the internet when suddently it starte failling and draging everything i clicked, then it just stoped working.

Also I went to the mouse options and switched to left handed touchpad, and when I click with the right button the left button works, but then the right click (that's now on the left) won't work neither does tapping.

Answer:Touchpad left click does not work on Satellite L650

So this means that touchpad hardware (touchpad buttons) are ok.
You should check if new touchpad software/driver installation would help you to get rid of this annoying issue.

In device manager you should firstly remove the touchpad device. Reboot the notebook and then install the touchpad driver once again.

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I have a problem with the left click of my Satellite Pro M40 (PSM46E). It has lost the 'click'.
Does anyone have some guidance for taking the top off to repair? What screws and how etc?

Many Thanks

Answer:Satellite Pro M40 - touchpad and left click repair guidance


I think you will not get some guides because only an ASP (authorized service provider) has someone. These documents are not for the public.

I don?t know how to disassemble the notebook but this procedure is tricky. You must remove a lot of screws and parts like keyboard, LCD, upper cover and so far.

*You can try it and try but it?s your own risk*. I think this should do by a notebook technician.

By the way, I founded a maybe interesting article for you:


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Hello All,I am not sure what changed recently, but when I click on the left button on the touchpad, it opens the menu options that should show up when you right click. The right click button functions as normal. (So basically, at the moment, both the left and the right click do the same thing.) For example, if I have the desktop/home screen in focus and I click on the left mouse button, I get the standard menu: View, Sort By, Refresh Paste etc.I tried going to settings and changing the 'Primary' button option and also tried the 'Switch Primary/Secondary Button' option; did not help. I also tried to look for updated drivers; no luck.Please note: I am NOT using an external mouse. I am talking about the one long button at the bottom of the trackpad.Any suggestions?

Answer:Aspire 3810TZ Touchpad Left Click Issue

Is it still running the factory-delivered Windows version? If yes, what is it? Jack E/NJ 

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Hi guys,

Just purchased a new laptop and have noticed that the right click key is very loud and hard to press, the left click is normal, quiet and light to press.

This was the most expensive laptop in the store with the 4th gen i7...yet the right click sounds and feels like something from a laptop from 10 years ago. Anyone else have this issue ?

Think I might return it as I just don't enjoy using it.

Answer:Satellite P50T-AO1C - touchpad right click key is oud and hard to press

I agree... visit the notebook dealer, show him the button issue, test the button on another P50T unit and ask for replacement.

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Hi, When using the touchpad on my T430, my click buttons rarely work as intended. Sometimes, they begin to work after the laptop goes to sleep, or occasionally an entire boot is okay. However, this is rare. When it isn't working, what happens is that the right click doesn't function at all, and the left click seems to be more of a left click + context menu key rather than a pure left click. I've tried reinstalling the Ultranav drivers, restoring their settings to the default (I can confirm that the left click is set up to function as a left click, and right as a right click - if I set up the right click to function as a left click, both do the odd context menu behavior), and even doing a complete BIOS update, to no avail. I've yet to try this in another OS, so I haven't yet isolated this to a hardware or software issue. What could be my issue? I am not under warranty and would prefer to not send in my laptop for repair. EDIT: I was able to fix the weird context menu behavior by disabling the Menu Key in SharpKeys (mapping key 117 (0x0075) to do nothing (0x0000)). However, my right click still does nothing. I can bind it using the Ultranav settings to be a left click, and in this mode, it left clicks. Anything bound to be a right click literaly does nothing. Any ideas? EDIT2: I ran sfc /scannow on an elevated command prompt and it fixed a lot of errors. It drastically sped up my computer; what's odd is that I've hardly installed anything on here, ... Read more

Answer:T430 Touchpad Click Issue [FIXED, 3RD PARTY PROBLEM]

I have exactly the same issue. I have reinstalled the windows, but the right click issue persists.

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Hi,I've a Lenovo T61 laptop. All of a sudden the left click has stopped responding on trackpoint, touchpad & mouse. Through none of the options the left click is working. Tried googling out but found no workable solutions. Please help. Laptop OS is Windows Vista 32-BIT. Thanks & Regards,Gangadhar 

Answer:Issue with left click on trackpoint, touchpad and mouse - Lenovo T61

A few things to try:
?  Create a new user account, login using that and see if the problem still occurs.  If the problem goes away, then it is due to software running under your user account.
?  Start Windows in Safe Mode and see if the problem still occurs.  If the problem goes away, it was due to an application which runs on startup.
?  Boot the computer from a Linux Live CD/USB and see if the problem still occurs.  If it does, then the problem is not due to the operating system and you are dealing with a hardware issue.
In the case of the latter, the usual fix would be to replace the keyboard.
Aryeh Goretsky

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Hi everyone. I'm currently having a small issue with my Yoga 3 Pro. For some reason, usually when turning on the computer after standby mode, when I touch the touchpad in order to click on something, the pointer "thinks" I'm still clicking even though I'm not touching the touchpad anymore. The click is only taken into account when I start moving the pointer, realizing I'm not clicking anymore. I've already tried updating with the last driversfrom Synaptics for Windows 10, or trying to increase the strength necessary to move the pointer (in case it was some some kind of "ghost click"), but that doesn't change anything. Rebooting or reinstalling the driver solves the problem, but only for a short time. Any ideas ? Thank you in advance.

Answer:Yoga 3 Pro 1370 - Touchpad - Issue with the "Touch to click" fonction

try this

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Thinkpad Yoga:Lately the click function doesn't work fine, only 20% of the time it actually reacts.The left and right click section do not work at all anymore.The tap for left and two finger tap for right do work.An external mouse works perfect. ThinkPad UltraNav Driver installed 5-may-2014... that's about the time the issue started!!I reinstalled (via control panel, etc) the older version which was on the system since 7 april 2014, reboot and the touchpad does work again. The left and right click section also ok again. So there seems to be an issue with ThinkPad UltraNav Driver on the Lenovo Thinkpad Yoga .... ???

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Hi, I'm having a problem with the left-click on my Z580. The trackpad and right-click continue working fine, but the left-click (and single tap on touchpad, equivalent of left-clicking) suddenly stop working completely. I think both times it happened I was try to highlight some text, so holding the left-click down, so I'm not sure whether that has anything to do with it. It happened yesterday, and again today. Restarting the laptop fixed it both times, but it worries me! Do you think it's a physical problem with the touchpad, or a driver issue? I only bought the laptop in summer  2013, but it was a display model so I guess the touchpad has had more use than most of this age. Still, I thought Lenovos were pretty reliable so hadn't expected a problem so soon. I'm not very knowledgably with the technicalities of computers (but can follow instructions!) so any help would be hugely appreciated as I'm not sure where to start trying to diagnose the issue.

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Sometimes when I try to click the touchpad pressing it, i get that the mouse istantly jumps in another position and the result is that I don't click what I wanted to click! (I feel like my touchpad is trolling me..)This don't happens always, but 1 click every 4 /5 click. Sometimes I don't get the problem for 10 click, than I get the problem for 3 or 4 click below..I always had the problem from the purchase, and I alwaysused windows 8.1.I don't know if this is an hardware problem for the trackpad or a software problem..  EDIT:Loaded video on youtube showing the problem:

Answer:Yoga 13 - Windows 8.1 - touchpad issue: pointer jumps when click

The Yoga 13 ships with Windows 8, did you try it also on Windows 8?Check for touchpad driver updates here:

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This is a good example of how extremely annoying this problem is.. I just typed out my entire question, went to backspace on a word, and my mouse clicked elsewhere, and backed me up to the previous page. I'm furious >.<

Tap to click is driving me crazy, because my touchpad is so sensitive that while I'm typing my wrists set it off. I don't have an external mouse, so all I want disabled is the tap to click itself.

I have been reading forums all day trying to find a fix to my problem. At first, I did not have "Device settings" tab available on my touchpad properties. I was told to install a driver, which then provided that tab. I was told within that tab to click on settings, and there would be a click box to uncheck. There isn't. All I can change is what the two click buttons do. It says nothing about the touchpad itself. Anyone understand this? I would really appreciate the help. I'm getting frustrated >.<

Answer:Tap-to-click touchpad issue, existing forums no longer helping

Touchpad problem.

I don't use a laptop, but have written about this 'fix' before, and I was told it works.

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Trying to be helpful, I emailed Toshiba to let them know of a broken link to the latest Elan Touchpad Driver for the Click Mini. Obviously not trying to be so helpful, I received an automated email from Toshiba telling me I had to to post this on the forum instead. This doesn't give me a nice warm feeling regarding customer support levels, but hey ho....

The broken link is:

The driver support page points you to this dead link. I cant find the driver file in question anywhere else on the web:



Answer:Satellite Click Mini L9W-B - Elan Touchpad - Missing Driver Hyperlink

Obviously something went wrong during the upload...

But ELAN touchpad driver does not depend on the notebook model.
You can use the ELAN touchpad driver released for other notebook series.

So in case this link doesn’t work, choose ELAN driver released for another Toshiba notebook series.

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I'm really hoping someone can help me resolve this very irritating issue. When I'm on a website using the google browser and single tap on my touchpad to go to a link from an image link, my computer automatically downloads the link instead of taking me to said link. I have deleted countless .htm files from my downloaded folder and sometimes have to click the links two or three times for it to actually work. 

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Hi,I am used from my t500 to click and hold middle button on the Ultranav and move up and down with the touchpad to scroll up and down. However, this does not work on my t510 anymore.At least it does work sometimes for some seconds in google chrome; but just for some short moments. The default behaviour is, that when i'm clicking the middle button the scroll symbol in form of a little scrollbar appears. I can then scroll by using the trackpoint, but not by using the touchpad. Using the touchpad has just the effekt, that the symbol disappears.Sometimes another symbol appears; its the symbol with the arrows pointing in all direktions. Only when this symbol appears i am able to scroll by moving on the touchpad. Now i am looking for a solution to my the way: when i use the trackpoint, the touchpad is locked for some seconds. Is there a way to disable this? Best Greets, matthias.

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Is there somebody that can tell me if GPS on this tablet can work without data connexion ?

Impossible to use it normaly actually.

Thank you !

Answer:How does GPS works on the Satellite U920T?


The inclusion of a GPS is a nice feature for road warriors ;) but the point is that you?ll need to tether the U920T to your phone, due to the lack of cellular data connectivity.

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I've bought the Toshiba Satellite U920t-100. i have for this tablet some questions. can i simple install windows 8 professional over the current installation?
what about the driver's, toshiba installed software and others? are the any problems with it?
is there somthing to know about a win8 pro installation?

What about the display when i run the u920t with an external monitor ?

I want buy me the Toshiba PA3927E-1PRP Dynadock U3
is that a good idea for that?

Best regards

Answer:Some questions about Satellite U920t-100

So many different questions? so let?s start with the first one.

>can i simple install windows 8 professional over the current installation?

Read this Toshiba FAQ document. It provides all answers and an detailed instruction.
[How to upgrade Windows 8 to Windows 8 Pro|]

>what about the driver's, toshiba installed software and others?
Windows 8 uses the same drivers like Pro

>What about the display when i run the u920t with an external monitor ?
What do you mean exactly? You can use internal display, external display or both at the same time

>I want buy me the Toshiba PA3927E-1PRP Dynadock U3
>is that a good idea for that?

Why not. Dynadock U3 supports own GPU therefore you could use 3 displays at the same time

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Hi guys,

my girlfriend ordered a Toshiba Satellite U920T-100 about three months ago, and she has had problems with it since. We are not quite sure what causes them, because they seem to happen at random.

The issues are:
- It starts, but freezes at the Win8 Login with a blue screen (a rather warm blue, not the blue screen of death)
- It won't start at all, only after few attempts
- It won't shutdown
- It freezes while organizing files (e.g. copying files from A to B, but not even large amounts of files)

Again: those issues seem to be appearing completely at random, I wasn't able to reproduce them in any way.

Additionally: the WLAN connectivity is really bad.
The laptop isn't able to find networks, while my laptop has no problems with it.
And when it does find them and connects, the connection gets lost - again: no clue why.

This surprises me the most, because in the tests and reviews I've read the connectivity got praises everywhere.

Should I factory reset it?
Run through some specific tests?
Or is is hopeless, because there're so many issues with it?

I would appreciate your help!

Answer:Some issues with Satellite U920T-100


>Should I factory reset it?

I think you should do that because the described issue can be related to system problems as well as hardware issue (i.e HDD). The factory recovery helps you to check if its software or hardware related problem.

Usually all software (system) problems could be solved by recovery process. Hardware problems would continue.

So from my point of view, system recovery is the first step you should try to perform in order to solve the issue.
In case this does not help, an hardware issue (HDD or RAM) can be possible and since the notebook is still covered by warranty, I would recommend you to contact the service in order to check the unit.

Hope my advice could help you a little bit

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Since i installed MS office 2013 the touch screen function is not available any more in the system settings.
Who can help me?

Best regards J?rgen

Answer:Satellite u920t - Touchscreen does not work

Hi Juergen

Which machine do you have?
Have you tried to remove Office and test functionality again?

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The microphone and the webcam do not work.
Can you give me a solution.
I downloaded the Sound System drivers unsuccessfully.
Thank you for your help.

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My display settings say: generic pnp monitor with a driver date of 2006. Updating the display settings does not change this.
What is the proper display driver for this laptop and how can i change it?

Answer:Old display driver for Satellite U920T-10J

Proper display driver you can find on Toshiba download page -
There you can find last and tested drivers.
All drives offered there are part of original recovery image when you get notebook with preinstalled operating system.

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Hello together,

i have been using nice nice device now since a few weeks and starting to get troubles with it.

I have the problem that randomly the touchscreen get without any function, i can touch the screen
however i want but without any reaction.

It just starts without starting any applications or anything before, i just browsing in the web and from one second to another.

If i restart the PC, everything is working normal again, i still using the drivers that were pre-installed and did not any changes to the Drivers so far.

Any suggestions what could cause this issue ?

Kind Regards

Answer:Satellite U920T-10G - touchscreen without any function


In my opinion an process which controls the touchscreen hangs or does not response anymore and therefore you cannot get the touchscreen function to work.

Would recommend to reinstall the +Toshiba System Driver+ from Toshiba EU driver page.
If this does not help try the system recovery and test the unit with factory settings.

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Anyone elses touchscreen freezing for extended periods?

Answer:Satellite U920T-117 - freezing touchscreen

Have you noticed it from the first moment of usage?

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after the windows creator update, i get BCD error message 34, i have run the following:

bootrec /fixmbr
bootrev /fixboot
bootrec /rebuildbcd - this gives and error message of 'a device attached to the system i not functioning'

I have managed to go to the c: drive and copy all data to a USB stick

was going to run Toshiba maintence and recover HDD, does this set the machine back to factory defaults as it says it will erase all drives and partitions ?



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I have a fresh system with Win 8.1 64bit ??but in the course of my installations leads something to this problem.
I never had this trouble.

Who can help me?
Every time I have to renew system but it does not help.

greeting markus

Answer:Satellite U920t . Win 8.1 64bit swiches from dpc

Sorry matte but could you provide more details to your issue and could you describe this problem in detail

Your post is not very helpful and more details would be required.

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Hello, I need to be able to connect my U920T to VGA projector for presentations. I bought an HDMI to VGA adaptor which works fine for the video but not the audio. Is there a setting I can change to force to laptop to use to internal speakers rather than output through the HDMI?

Answer:Satellite U920T connecting to VGA projector

>I bought an HDMI to VGA adaptor which works fine for the video but not the audio

VGA port/cable does not support audio. You can send only video signals.
To get audio signal you would need to connect the notebook to the projector additionally using an audio cable.
Maybe you could connect the notebook?s headphone jack with projectors audio IN port (if available)

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Hello someone can hepl me?

I can?t use my webcam, it doesn?t works.

When i go to device administrator in the image devices I haven't any webcam, and I have a unknown device but it can't search the correct driver in internet,

Where is the webcam driver in the Toshiba support section?
I think this is the problem but could be another one.

Can someone help me?

Answer:Satellite U920T - webcam is missing

Hi dude

What system do you use?

As far as I know the Satellite U920T where preinstalled and delivered with Windows 8

The webcam software is not available for Windows 8 because the system contains and provide an own webcam driver. This means that webcam should be recognized automatically.

Feedback is much appreciated.

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Has anyone upgraded a Toshiba U920T to Windows 10?

I only ask because that model is not listed in the Toshiba Tempro list of models that can be upgraded. So am I stuck with Windows 8.1?

My part no is PSUL1E-00D00JEN; SER No:: ZC128613H

Answer:No Windows 10 support for Satellite U920T?

According to this Toshiba page: “models supported for upgrade to Windows 10”, the Satellite U920T will not get Win 10 drivers.

Models not listed do not support an upgrade to Windows 10.

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Hi so my Windows 10 XPS L502X touchpad has started behaving weirdly. I believe this is because of some Windows 10 updates, I am not sure. 
The problem is that since laptop starts the left click seems to be sending clicked signal forever. Because of this on boot, the mouse starts in selection mode, I need to press the left click on an external mouse to disengage selection mode. But still the left click and tap to left click dont work. 
But the weird part is when I change right touch pad button to left click behavior in settings. Then even the right button would now stop working. And if I change the left click button behavior to anything else then left click behavior then left click starts working too.
Hence coming to the conclusion that its a driver issue and not hardware problem.
However when I boot my laptop in Ubuntu, the left click is again in clicked mode and starts selecting stuff. Now if this was a driver problem then why is Ubuntu showing same issue. Is this a Hardware problem now. Now since dell officially does not support Win 10 on L502x. I request my fellow L502x owners using Windows 10 to share their driver details. And if anyone from Dell can share their thoughts. Regards. 

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The screen has stopped working on a relatively new U920t. It displays in second screen mode on the TV but the actual screen does not light up at all in either laptop or tablet mode.

Any help in this matter would be appreciated.

Answer:Satellite U920T screen has stopped working

> It displays in second screen mode on the TV but the actual screen does not light up at all in either laptop or tablet mode.

This means that there is nothing wrong with the graphic chip on the motherboard but probably the connection between the display and motherboard isn?t OK or maybe the internal display malfunctions.

Fact is that this is a hardware problem and you should contact the Toshiba authorized service provider in your country to get it fixed.
If warranty is valid, the notebook should be repaired free of charge.


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Please read this fully before replying with your copied and pasted replies.

My touchscreen used to stop working but was always fixed with a machine restart.
Now it's not working at all and *I have already tried everything posted elsewhere in this forum*.

I have tried changing the battery power settings, trying to update drivers (not exactly sure which is the right one though!?).

Please can someone help because it's a new machine and it is very frustrating.

Serial Number: 7D054633H
Model: Toshiba Satellite U920t-10P PSUL1E-01900JEN

Many thanks in advance.

Answer:Touch screen not working for Satellite U920t-10P

> Please read this fully before replying with your copied and pasted replies.
IMHO I don?t think that someone here in the forum doesn?t read the messages before replaying?
I hope this part of your message is just a result of frustration due to the notebook malfunction...

Back to your issue:
> I have already tried everything posted elsewhere in this forum.
?and what does this mean? What did you try exactly?
Did you system reset and factory settings?

If not try it and in case this does not help you the notebook?s hardware might be affected which requires further hardware checks by authorized service engineer

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hello everyone
I have upgraded to win 10 on my notebook & since then I lost the touch ability of my screen, it's working now as a regular display monitor.
I've been searching for many weeks on the net for a solution but I realized that Toshiba doesn't care about solving the issue so anyone have reached a solution? it seems to be a driver or a software issue related to win 8.1 & 10.

Answer:Satellite U920T touchscreen does not work using Windows 10

Hi there.

Same as Dr. Joe.... I also upgraded to Windows 10 and lost touch screen and also camera. I reverted to Windows 8.1 and I still have no Touch Screen. I appear to have lost my HID Touch Screen drivers as well.

Anybody got any thoughts on how to restore the touch screen drivers? I can't find them in the Toshiba driver download section after hours of research.

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I just purchased the U920T-11C a few days ago.
I like it but there a few issues they are putting me off and make me want to return it.

The first issue is the loud fan noise that comes on. Is there anyway to turn this off?

It happens about 15 mins into using the web and then goes on and off every 5 mins or so. It is really loud and being in quiet room it is noticeable.

Is there anything I can do to stop this? I am only using the web and not running any other programs.

Also I have noticed the touchscreen fails to respond for no particular reason. I don't know if there is a pattern but it is frustrating when it just stops for no reason and then sometimes just works again.

Looking at these forums it seems like it is a common problem with the Toshiba. I have a few days before I can return so if these are not solved I think I might just go form the Samsun ATIV Book 9 Lite instead.


Answer:Satellite U920T-11C fan noise and touchscreen fails sometimes

> It happens about 15 mins into using the web and then goes on and off every 5 mins or so. It is really loud and being in quiet room it is noticeable.

I assume the noise is coming from the fans which need to run faster in case the internal temperature would increase.
What you could do is to change the cooling module performance in single power plan.
You could also decrease the CPU performance. This would lead to smaller heat dissipation and the fans would slow down.

> Also I have noticed the touchscreen fails to respond for no particular reason. I don't know if there is a pattern but it is frustrating when it just stops for no reason and then sometimes just works again

You could try to calibrate the digitizer
Go to control panel (Windows key + X -> control panel) -> ?Tablet PC setting?.

The first tab ?Display? contains options like ?Configure the pen and touch display?.
Here you should be able to start Setup and to identify the touch screen.

The first option should contain ?1 internal LCD?
At the bottom you could find button to calibrate and reset the settings for this internal LCD.

But it could be also an hardware malfunction. I cannot say for sure why this happens but maybe an technician should take a look on the hardware.

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Any one knows if there is a service manual for this model or schematic of inside this computer with the back cover off .


Answer:Satellite U920T-11C: How to insert additional RAM modules?

The Satellite U920T memory is not user upgradable. This means that if you would like to upgrade the memory, you should contact a Toshiba authorized service provider for assistance.
In case you would try to disassemble the notebook by youself, you would lose the warranty validity.

But from my knowledge the Satellite U920T series supports only ONE memory slot and only one memory module (max 8GB RAM) can be installed. So even if you would like to upgrade the memory, you are limited to 8GB RAM.

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Error BSOD Toshiba U920T card reader and Windows 8.1

Whenever I do a Scan, Format, Copy or Delete operation on my internal SDCARD I receive this error.

I have tested everything, all drivers are updated and it happens even with laptop in safe mode.

I even experimented with SDCARD formatted with Fat32, exFat and with NTFS.

This happens with the internal reader, if I use an external SDCARD reader connected to USB, there isn?t any problem, so there is no physical problem with cards.

I use 2 SD, one with 128GB and the other with 32GB.

If 32GB inserted, I do a disk>properties>scan and comes the BSOD saying FAT_FILE_SYSTEM without number

If 128GB inserted, I do a scan and comes the BSOD saying KMODE_EXCEPTION_NOT_HANDLED no number

Anyone has any idea or my internal card reader needs to go guarantee?

Answer:Satellite U920T - SD card reader error

It looks like the internal SD card reader does not handle the inserted cards properly.
According to the notebook specifications (user manual) the card reader supports the SD card, SDHC and SDXC cards.

The card reader supports
SD cards up to 8GB
SDHC card (4GB/8GB/16GB/32GB)
SDXC card up to 64GB

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as I know the 920T -100 has NFC possibilities ... but I can't install the drivers from support page.

While trying, the allow change pops up, yes and then nothing happens.
I have unpacked the package with 7zip and started the setup, it is checking the system and its all ok and it ends with a warning there was a script fault.

I have tried to find the Intel NFC Software Kit, but cant find.

Any help for me?

Regards Heinz

Answer:Satellite U920T-100: NFC Win 8.1 driver doesn't load

>as I know the 920T -100 has NFC possibilities..
I found the details about the Satellite U920T-100 and the specifications page (it?s in German but can be translated) and the NFC is not listed there.

The NFC (near-field communication) is provided with some U920T models (for example U920T-117) but it looks like its not available for Satellite U920T-100.

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The touch screen on my Satellite U920T does not work since a couple of days back.
I cannot find any settings for touch or any touch device (apart from the touchpad) in the device manager.

I'm unsure exaclty when it started to malfunction.
I installed the Windows 8.1 some months ago and had some problem with the wireless card in the beginning, but the issue with the touch screen just appeard this week.

Which Toshiba driver controls the touch screen?
Is this a hardware or software issue?

Answer:Satellite U920T - Touch screen not working


To be honest there are no special drivers to control the touchscreen.
The driver is provided by Windows system.

I think you should recover the notebook back to factory settings but I?m afraid this will not solve the issue. It smells like hardware related problem since I found some threads here in this forum about the touchscreen malfunction and mostly the issue could be solved by service agents.

By the way: Before running the recovery process try to configure the pen and touch display.
Go to control panel (Windows key + X -> control panel) -> ?Tablet PC setting?.
The first tab ?Display? contains options like ?Configure the pen and touch display?.
Here you should be able to start Setup and to identify the touch screen.
The first option should contain ?1 internal LCD?
At the bottom you could find button to calibrate and reset the settings for this internal LCD.

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I have just purchased a Satellite U920T. It is running very slow internet speeds. Speedtest generally shows between 1 and 2mbps. I have tried other laptops sitting next to it I can get speeds of 18-20mbps.

Is there a driver upgrade that will fix this or is there a hardware fault that will need repair?

Answer:Satellite U920T/01Y - very slow internet speed

Hardware fault?
I doubt?

First of all it would be interesting to know what connection do you use? Lan or WLan?

Secondly: was the notebook connected to the AC adaptor or its running with battery power?

Thirdly: the internet speed depends on the internet connection, server and all the devices which shares the same line? so if more notebooks and other devices are connected to the same router, the data throughput might be lower?

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Hi, I have just killed my GNSS Driver. I have found one Lenovo 8bit but dosn't work.
Is there another Link?



Answer:Re: Satellite U920T-100 - need Broadcom GNSS Driver

Hi Heinz

Which GNSS do you use?
I mean I don?t think it is Toshiba related issue.

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I have the Toshiba u920t factory standard laptop and after a reboot the volume keys (F9 and F10) do not work.
I need to run the Toshiba Function Keys software and select Repair which fixes the problem until the next reboot.

How do I fix this annoying little problem?

Answer:Satellite U920T - volume keys are not working

Is it possible to use the volume key in connection with FN button; like Fn + F9 or Fn + F10?

If yes, please check this:

+How to change the Function Keys Mode+

The function key mode allows you to use the function key without pressing the FN button
In case the function key mode is disabled, you have to use additional Fn key

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Since 2 weeks my microfone dont work in skype.
Also my touchscreen dont working.

How to pepair?

Answer:Satellite U920T-10J: microphone and touchscreen not working

Regarding the touchscreen issue:
Does it happen while the screen is pushed up?

I read about the similar issue in different thread and this problem could be related to lose connection.

But check firstly this workaround:
1. Window+run
2 .type services.msc
3. go to Human interface device access
4. right click --->property---->start up type----->automatic (delay start)

But if this will not work, the issue could be caused due to hardware malfunction and such kind of issues must be fixed by authorized service provider.

Regarding the internal mic issue:
Please check if internal mic appears in control panel – sound – recording device
Check also whether all recording device are enabled. Click right and ensure that both options “show disabled devices” / “show hidden devices” were marked.

Also the Skype sound settings should be checked. The internal mic should be chosen as default mic.

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my hard disk was playing up so i and refused to boot with blue screen error 34, after trying everthing else i decided to use the toshiba harddisk recovery tool that was on the recovery partition.

this has deleted all the partitions and i am no unable to load any operating system, i am looking for anyone that has a recovery disc for this system so i can the restore it back to factory defaults.


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I have a problem which is driving me to distraction.

Unless I'm staring at the touchpad when I do it, about 60% of the time I try to
left-click with the touchpad, I right-click it by mistake. I'm not sure whether this
is because the touchpad is offset so far to the left compared with the other
laptop I use, a Thinkpad, or what.

Anyway, the only way I think I can carry on using this machine is if I can
somehow change the settings so that wherever I click on the touchpad
it interprets it as a left-clift - I'd be quite happy to use the RH Windows key
to get context menus, etc.

Can I do this and how?

I'm using Win10 Pro 64-bit if that makes any difference.

TIA, Martyn

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Hi Forum,

I am new here and am having a problem I can't solve by my own, so am asking for help.
I am using a Toschiba Satellite U920T-100 since more than a year.

Since around 1 week, once I slide up the display to have access to keyboard, the touchscreen does not work anymore. Once folded (keyboard hidden) touchscreen works.
I downloaded most of the drivers, re-istalled, even did a "set back" to cancel last Windows Update... etc.

Trying to modify touchscreen settings under control panel, I receive a message "touch- and pen settings are not available. contact pc-manufacturer (error = 0)"

Does anybody have an idea what to do?

Ane more, but might not be connected to the problem above: Under device manager, "INTEL WiUSB" entry shows a yellow exclamation mark.

Would be great if someone could help. Thanks!


Answer:Satellite U920T - Touchscreen disabled when display is slided out


I have exactly the opposite problem, my touchscreen is disabled when the keyboard is slided in and enabled when slided out.

I have contacted Toshiba support, but the only answer they have is to reset Windows!

Thank you for any actual solution.

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Hi Folks,

is there some one who has WIDI working? AFAIC there was a WIDI Symbol in Device Manager @W7, after upgrading to W8.1 there is no way to get it work.

Trying to use Intel Display Driver fails because customized toshiba Driver, the latest Toshiba Driver is dated with 28.10.2013 that should be an early W8.1 Driver if not W7.

Is this something like the Broadcom GNSS Feature? Build in but still not usable?

Answer:Satellite U920T-100 PSUL1E - WIDI is not working after Win 8.1 upgrade


According to Toshiba information which I found in the technical support bulletin document, the Intel Wireless Display is no longer supported on Windows 8.1, but you may be able to connect to external display wirelessly, if your computer supports Miracast?.

Here the link to the doc:

Important notice for users of Wireless Display (WiDi)

By the way: the Intel display driver can be installed and updated but you have to do that within the device manager. You have to download an zip package containing single driver files and then you could update the driver using the advanced procedure within the device manager which allows you to choose the driver folder containing the single files.

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I have a Satellite U920t.

When I powered up this morning, Windows displayed a message "Keep your PC on until this is done. Installing update I of 5...".

This status stayed on for ages, in fact, I left it on for hours hoping that it was a large update file, I even went out shopping and when I got back home, it was still displaying the same.

I tried pressing ALT-DEL, but nothing happened. I then powered the PC down, left it for a few minutes and powered it back up, but the PC just came straight back up with the same update message!!!

I also noticed that after the PC was supposedly powered off, the system drive LED would blink on and off intermittently as though it is actually still running or locked.

Bearing in mind that this PC uses solid state SSD drive, and I have no way to remove power from the unit completely, I suppose that I am actually not turning the process off.

Can anyone tell me how I can get this PC out of this loop and get my PC back working again please?

I tried looking up the web on another PC, but all the information seems all over the place.

I presume that this is really a Microsoft issue, but I would really love to know how to get back into my PC again.


Answer:Satellite U920t: Win update - Unable to reboot even when power off/on


Did you try to press and hold the power button 4 seconds long?
Usually this should interrupt the loop process.

Try also this:
Power up the unit and press F12 button. Now you should see an boot menu where you could choose certain devices. Last option should be HDD recovery.

Chosing this HDD Recovery option would allow you to reset the system back to the factory settings.
Check it out!

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Hello, Good morning/ evening ...
I'm using ( Satellite U920T) and recently upgraded my tablet to Windows 10
but after that, the function keys, volume, brightness, FN key, and even the backlight doesn't work anymore !!

I have tried to recover the system and to update driver's software but nothing worked ..

I use these keys all the time and now it's really hard without them !!

What's the problem? what should I do?

Answer:Satellite U920T - Function keys not working after update to Win 10

The problem is that Satellite U920T isn’t listed as Win 10 supported unit and therefore the Win 10 Toshiba drivers and software which controls the FN keys isn’t released.
But as far as I know to use the FN keys, the Toshiba System driver as well as Flash Card Support Utility must be installed.

For all Toshiba Win 10 supported units, the drivers can be downloaded from this page:

Maybe you could try the drivers released for other Win 10 supported notebook models…
I’m not quite sure if the software will be fully compatible with your U920T model but its definitely worth a try…

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i have following Problem with my U920T. The sound with the built-in speakers is perfekt, but if i use headphones the sound gets very quiet nearly unhearable.
I tested several headphones und different settings of the software. I also tried installing all Windowsupdates and the driver updates incl BIOS from the Toshiba homepage nad drivers from realtek.
Now i reinstalled Windows but the problem still exists.
I still thinks is a driver problem but have no idea what to do now.

I hope for fast help

regards 7even

Answer:Satellite U920T - sound with headphones quiet and distorted

That?s really strange but I think there is problem with some wrong settings.
I don't know how do you test your headphones but make some test with browser player.
Open Internet Explorer and open this test page. Start for instance my favourite In the Mix radio and when music runs click with left mouse button on speaker icon and open option Mixer.
Your IE will be listed there. You can move volume level for speakers but for IE too.
Set both of them on the 50% and check if the problem persists.

I use headphones pretty often but I?ve never noticed such problem.
Please test it and send some feedback.

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My touch screen as stopped working. It was working fine, screen went to sleep and when I woke it up the touch screen had stopped working. Not sure if I may have push or touched something to lock or deactivate the touch screen?

There is a function key to lock the touch pad (mouse pad) on the keyboard but nothing obvious for the screen.

Answer:Satellite U920T - touch screen has stopped working

If you restart Windows does it work again?

If not, you may need to send the tablet to an authorized Toshiba repair center.

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Hi there,
Today my laptop (windows 8.1) ran out of battery. Later when it was charged again, only a black screen with a cursor appears. Additional the power button does not work. When I press the power button the laptop does not shut down nor boot again, just the black screen with the cursor appears again. Alt+Ctrl+Del does not work either... I don't know what I can do else. Can anybody solve this problem?
Thank you very much for your help

Answer:toshiba satellite u920t black screen with cursor

Press and hold the power button - does it turn off and on again ?
if so do three times in quick succession - this should trigger the repair your computer screen - select start up repair - see if this solves the problem.
If you can't get to that point do you have a windows DVD?

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I have Satellite C55-A-1R8, using Windows 8.1.
The Synaptics touchpad has always given some unpredictable results, whatever setings I have used or cancelled.

For example, it suddeny loses the ability to receive a double click, even though the icon still has 'tap to click' ticked; when I do click it, the cursor flies off into the top right corner of the screen and is difficult to control again.

The buttons continue to work normally, though, But if I sleep or hibernate the computer things are normal again immediately it wakes.
Also, the pad often picks up and moves icons/files without double clicking. I installed the most recent Synaptics driver update, but no change.

However, I am told that the casework on this model is so thin that fingers resting on it below the keyboard can interfere with the touchpad commands, and am beginning to suspect that this might be the reason for some of the odd behaviour.

If it is, can I insulate it with anything to prevent this happening?

Answer:Satellite C55-A-1R8 - Touchpad interference issue

Have you tried to reduce mouse sensitivity?

Since when have you noticed such strange touchpad behaviour? From the first day maybe?

I don't think it is the best solution for you but maybe you should reinstall operating system using original recovery image and test he touchpad functionality with “factory settings”.
If the problem persists it could be some hardware related issue so you can contact nearest Toshiba service provider and ask for help.

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I recently had major problems with my Satellite A200-AH6 PSAE0C notebook after I did a BIOS flash. I brought it in, got it repaired, and everything is running normally.

However, there are 2 problems which I cannot seem to figure out.

The first issue is with the volume control -- the scroll for the volume works fine, but the display bar does not show up on my screen indicating volume level. This is NOT a major issue at all, but I'd like to know if someone knows a solution to it. Maybe a missing .dll?

The 2nd issue (VERY IMPORTANT) is with the touchpad -- the scroll on the right side of it does not work anymore. I cannot find any problem with it, and I compared it to my brother's laptop (exact same kind) and it is identical. I assume there is a missing driver....please, someone help with this issue. It is critical that I can scroll up and down, because using Page Up and Page Down is just too annoying.

Thank you.

Answer:Satellite A200 Touchpad Issue

Well just go to the toshiba drivers section, put your laptop model and look for the touchpad driver and install it to see if then the scroll works. (Don't know if it's the same for all toshiba laptops but if your laptop has the alps or something like that touchpad driver then install that one instead of synaptics)

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The mouse, out of nowhere, starts to go to the right or to the left and there is nothing to do to remove it from the place. Sometimes it stops and others doesn't. This problem prevents us from working. It has nothing to do with the mouse (we tried several) or with docking station because it happens without the docking station.

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Hey Guys,

I've been having an on and off issue with my touchpad for at least a couple of months now. I've tried doing the function +F9 thing with little effect. I also re-downloaded the synaptics driver which seems to make it work for a little while but then it started working only sporadically.

Currently my touchpad works some of the time, if it fails at first pressing Ctrl Alt Del and then Esc seems to make it work for a little while longer but after that it simply stops working. I'm a student and not having a fully functioning laptop is often a great hindrance so any help would be great.



Answer:Satellite Pro C660 - on and off issue with the Touchpad


My first question is: when did you notice this touchpad issue.

I mean, the Sat Pro C660 is an older notebook and if this issue did not appear from first day of purchase, then something has affected the touchpad functionality in the past.

The question is: is there something wrong with software or maybe touchpad module.
I think this can be answered only settings the notebook back to factory state.
If you recover the notebook using Toshiba recover disk, you will get exactly the same state like at the first day of purchase.

If touchpad would still not work properly, well then there is some hardware problem

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I'm having a stange problem with the touchpad of my Toshiba Satellite C70-A-14M.
After a few seconds of the start menu/desktop loading up, the functionality of the touchpad automatically switches from the normal free-moving cursor to only selecting the various tiles/menu bars etc. that are accessible on-screen.

The cursor freezes, but the touchpad and buttons still work, however they are only able to switch between the various objects on the screen that are capable of being selected, vastly reducing the functionality of the laptop.

I have tried the usual trick of turning my laptop off and on again, with no results.
The laptop is about two months old, so there is no new touchpad device driver to which I can upgrade, and I am unable to un- or re-install the existing one.

I have not yet tried a system restore, as I don't want to loose the programmes that I have downloaded and go through the hassle of re-installing them unless there is no other option.

So, what should I do next? Any help and advice would be much appreciated!

Answer:Satellite C70-A-14M - stange issue with the touchpad


I guess you are describing the gesture feature (Modern Touch Pad)

I think you should check this document / workaround how to change some Synaptic touchpad settings.

[How to change the Synaptic touchpad settings in Windows 8?|]

I guess there you would find the settings to enable or disable the gesture feature.

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Hi everyone!!

I have bought a Satellite P300-15D and I'm experiencing some problems with the touchpad.

I simply turn the pc on and sometimes the touchpad is working, sometimes not.

I tried FN+F9 button's but it simply doesn't work. The touchpad doesn't even appears in the system devices list.

I have search the web and this Toshiba forums support for help, but I haven't found anything related.

Please help me!!

Answer:Touchpad issue on Satellite P300-15D

Sound like a hardware issue which should be checked by a technician or an authorized service provider.

If I were you I would click [here| 000000871], search for the nearest ASP in your country and send my machine to them to fix that.


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Hi everyone, I'd really like to get some help here.

My relatively new Satellite U920T-10G blacks out for no reason. I turned it on as tablet and when I pulled the keyboard, it just went black. At first, when I hid the keyboard the screen will just work again but now it is just not working anyway (eventhough I see its on!) Iam sure I must be missing something as this did not happen in the couple of months Ive been using it.

Thank you in advance!!!


Answer:Satellite U920t black out - lights blinking but screen is completely out

Hi Claudia

I don?t have this machine and cannot say what the problem can be. Try to roll back OS to earlier time when it worked just to see if this will help. If not try to reinstall OS using recovery image installation and test it with ?factory settings?.

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Hello there,

Since yesterday the touchscreen is not working when the Satellite u920T is in laptop position. When I put the Satellite u920t is in tablet position it works. All the two years before the touchscreen also worked in laptop position (keyboard slided out)
Can you solve this?


Edwin Stenneke

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My U920 has been goten worst every day, first it was the thouchscreen, then the cameras and finnally today the screen has stoped working.

The ribon attachment has problems, don't know if I'm the only one or if is a design problem, but the main problemhas been the total lack of support from Toshiba.

Amazing how bad can costumer service be....

Answer:Satellite U920T - display, touchscreen and camera has stopped working

I don?t understand why you are not satisfied with the consumer service but fact is that in case of hardware problems, you should always contact the local Toshiba authorized service provider which is available in your country.

How to now if it?s really an hardware problem or maybe just an software issue (corrupt system)?
There is a very simple method and workaround:
In most cases if you recover the notebook back to the factory settings, the software issues should be fixed the notebook should work properly.

In case the recovery does not solve the notebook problems, the notebook?s hardware might be affected. In such case (as already mentioned above) you will need additional help from notebook engineer.

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This morning i turned on my U920T-10J but the screen stayed black.

At first I thought the screen was broken but in "tablet mode" the screen went on. Now when i want to slide out the keyboard the screen goes black again.

How can this problem be solved?

Answer:Satellite U920T - screen turns black when sliding out the keyboard


For me it looks like a loose connection somewhere between the display and the motherboard.
This might be possible reason for display blackouts while sliding in and out.

I guess this cannot be solved easily and I think this is a job for an technician (authorized service provider). I recommend you to contact the service technician in your country to get the notebook fixed. Hopefully the warranty is still valid in order to fix it free of charge.

I hope this can be fixed?. I keep finger crossed.

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I've been using my u920t for almost 10 mont and i really like that i can still use the touchscreen when the keyboard ist out.

But a couple of days ago it stopped working. I don't remeber changing anything.

Windows now tells me the screen is not a touchscreen.
Once i put the screen down and go into tablet mode everything works fine.
Tablet PC setting in the control panel also disappear once the keyboard ist out..

I tried reinstalling the driver.
I also did a windows 8 refresh (no backup unfortunately)

Any ideas?

Thank you for your help.

Answer:Satellite U920T - when I slide out the keyboard touchscreen no longer works

> Tablet PC setting in the control panel also disappear once the keyboard ist out..
I assume this should be OK since the tablet PC settings should be available only if the notebook is used in ?tablet mode?

The point is that this notebook can be used in three different modes.
1) tablet mode -> the keyboard and touchpad are pulled in and only touchscreen can be used
2) laptop mode -> the keyboard and touchpad are pulled out
3) photography mode -> keyboard is pulled in but touchpad is pulled out and can be used as well as the touchscreen.

I?m not quite sure if the ?orientation lock button? (on the left side) would affect the touchscreen but fact is that using this button the automatic rotation of the screen orientation can be enabled or disabled.
If you are operating the computer in laptop or in photography mode, the screen orientation will always be in Landscape mode.

Please check also if the touch display has been calibrated properly
Go to control panel (win key + x control panel) -> Tablet PC settings

Here you will find the first tab called ?Display?
Click on ?Setup? button to start the setup where you could identify the touchscreen
In bottom area called ?display options? you could calibrate the touch display.

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The internal SSD-Drive 128GB from my Toshiba Satellite U920T-101 is to small.
How can I change the internal 128GB SSD to a new 500GB SSD Drive.
Is there a manual for the SSD change available?

Many thanks.

Answer:Satellite U920T: Change internal 128GB SSD to 500GB SSD Drive

Due to specific design SSD upgrade should be done by authorized service. To have full access to build in SSD almost whole machine must be disassembled so I recommend you to contact nearest authorized Toshiba service provider and ask for opinion and they can help you with this.

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Just opened my new u920t-117, my first time buying a Toshiba, 5 mins in and excitement has started to turn to worry.

I really hope its me doing something simple wrong, or at worst a software issue.

At no stage has the touch function worked (neither in tablet or laptop mode).
In control panel --> System under Pen & Touch it says "no pen or touch input is available for this display" just like my last computer that had no touch screen.

Does this mean there is a problem with the driver or something.

Also it seems when i click shut down it shuts down and about 5 secs later starts up again.

Answer:Satellite U920T-117 - touch screen is not working & shut down restarts

Hi stephen

> I really hope its me doing something simple wrong, or at worst a software issue.

I’m afraid the worst case is a hardware malfunction and I guess your Satellite U920T touch screen malfunctions.

I read in other thread about the similar issue and it looks like the service engineers needs to be contacted in order to solve such touch screen problems.

I don’t know if you could ask your dealer for a unit replacement but in case the dealer would not replace the notebook, get in contact with an Toshiba ASP in your country to fix it.

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Hello everybody,

I just bought a "half" of an U920T: a laptop without the display(which was literally ripped off, you could see the bent hinges and what is left of the cable).
It's a great piece of hardware and I can use it with an external monitor, thanks to the HDMI connection.

What is the problem?
I only get video signal on the HDMI display, when windows(10) is loaded.

What do I want?
I would very much like to access the bios settings and set the primary output to HDMI, if possible.

I have already tried:
- removed the display cable from the mainboard
- using the F4 and the Fn+F4 to switch between displays. (it only works in windows)
- using the Toshiba System Settings Windows App. (there is no "video output" setting there)

Would any of you who have a similar model be so kind as to:
1. Check their bios to see if the option is available?
2. Upload a picture with the location of this setting in bios, or even better a video?

Thank you!!

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