Computer Support Forum

Satellite U920t . Win 8.1 64bit swiches from dpc

Question: Satellite U920t . Win 8.1 64bit swiches from dpc

I have a fresh system with Win 8.1 64bit ??but in the course of my installations leads something to this problem.
I never had this trouble.

Who can help me?
Every time I have to renew system but it does not help.

greeting markus

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Preferred Solution: Satellite U920t . Win 8.1 64bit swiches from dpc

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Satellite U920t . Win 8.1 64bit swiches from dpc

Sorry matte but could you provide more details to your issue and could you describe this problem in detail

Your post is not very helpful and more details would be required.

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My Satellite A110-178, only 1 year and 3months old, switches off suddenly, without any warning every day, even more times a day, sometime even 3 times in 10 minutes. I was told that it might be an overheating problem. I installed speedfan and I have around 75-80gr. in the 2 Core processors...Which is the upper limit?

Any solutions?

Many thanks!


Answer:Satellite A110-178 swiches off maybe due to overheating?

Hello Carmen

Unfortunately there is no magic solution but overheating can be the reason why your notebook switches off suddenly and without any warning.

One year and three months is enough time for notebook to be full of dust. As first step I recommend you professional cleaning. Believe me after doing this notebook will be able to "take a breath" and will work much quieter, and of course without switching itself off.

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I've bought the Toshiba Satellite U920t-100. i have for this tablet some questions. can i simple install windows 8 professional over the current installation?
what about the driver's, toshiba installed software and others? are the any problems with it?
is there somthing to know about a win8 pro installation?

What about the display when i run the u920t with an external monitor ?

I want buy me the Toshiba PA3927E-1PRP Dynadock U3
is that a good idea for that?

Best regards

Answer:Some questions about Satellite U920t-100

So many different questions? so let?s start with the first one.

>can i simple install windows 8 professional over the current installation?

Read this Toshiba FAQ document. It provides all answers and an detailed instruction.
[How to upgrade Windows 8 to Windows 8 Pro|]

>what about the driver's, toshiba installed software and others?
Windows 8 uses the same drivers like Pro

>What about the display when i run the u920t with an external monitor ?
What do you mean exactly? You can use internal display, external display or both at the same time

>I want buy me the Toshiba PA3927E-1PRP Dynadock U3
>is that a good idea for that?

Why not. Dynadock U3 supports own GPU therefore you could use 3 displays at the same time

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Hi guys,

my girlfriend ordered a Toshiba Satellite U920T-100 about three months ago, and she has had problems with it since. We are not quite sure what causes them, because they seem to happen at random.

The issues are:
- It starts, but freezes at the Win8 Login with a blue screen (a rather warm blue, not the blue screen of death)
- It won't start at all, only after few attempts
- It won't shutdown
- It freezes while organizing files (e.g. copying files from A to B, but not even large amounts of files)

Again: those issues seem to be appearing completely at random, I wasn't able to reproduce them in any way.

Additionally: the WLAN connectivity is really bad.
The laptop isn't able to find networks, while my laptop has no problems with it.
And when it does find them and connects, the connection gets lost - again: no clue why.

This surprises me the most, because in the tests and reviews I've read the connectivity got praises everywhere.

Should I factory reset it?
Run through some specific tests?
Or is is hopeless, because there're so many issues with it?

I would appreciate your help!

Answer:Some issues with Satellite U920T-100


>Should I factory reset it?

I think you should do that because the described issue can be related to system problems as well as hardware issue (i.e HDD). The factory recovery helps you to check if its software or hardware related problem.

Usually all software (system) problems could be solved by recovery process. Hardware problems would continue.

So from my point of view, system recovery is the first step you should try to perform in order to solve the issue.
In case this does not help, an hardware issue (HDD or RAM) can be possible and since the notebook is still covered by warranty, I would recommend you to contact the service in order to check the unit.

Hope my advice could help you a little bit

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Is there somebody that can tell me if GPS on this tablet can work without data connexion ?

Impossible to use it normaly actually.

Thank you !

Answer:How does GPS works on the Satellite U920T?


The inclusion of a GPS is a nice feature for road warriors ;) but the point is that you?ll need to tether the U920T to your phone, due to the lack of cellular data connectivity.

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Hello together,

i have been using nice nice device now since a few weeks and starting to get troubles with it.

I have the problem that randomly the touchscreen get without any function, i can touch the screen
however i want but without any reaction.

It just starts without starting any applications or anything before, i just browsing in the web and from one second to another.

If i restart the PC, everything is working normal again, i still using the drivers that were pre-installed and did not any changes to the Drivers so far.

Any suggestions what could cause this issue ?

Kind Regards

Answer:Satellite U920T-10G - touchscreen without any function


In my opinion an process which controls the touchscreen hangs or does not response anymore and therefore you cannot get the touchscreen function to work.

Would recommend to reinstall the +Toshiba System Driver+ from Toshiba EU driver page.
If this does not help try the system recovery and test the unit with factory settings.

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The microphone and the webcam do not work.
Can you give me a solution.
I downloaded the Sound System drivers unsuccessfully.
Thank you for your help.

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after the windows creator update, i get BCD error message 34, i have run the following:

bootrec /fixmbr
bootrev /fixboot
bootrec /rebuildbcd - this gives and error message of 'a device attached to the system i not functioning'

I have managed to go to the c: drive and copy all data to a USB stick

was going to run Toshiba maintence and recover HDD, does this set the machine back to factory defaults as it says it will erase all drives and partitions ?



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Has anyone upgraded a Toshiba U920T to Windows 10?

I only ask because that model is not listed in the Toshiba Tempro list of models that can be upgraded. So am I stuck with Windows 8.1?

My part no is PSUL1E-00D00JEN; SER No:: ZC128613H

Answer:No Windows 10 support for Satellite U920T?

According to this Toshiba page: “models supported for upgrade to Windows 10”, the Satellite U920T will not get Win 10 drivers.

Models not listed do not support an upgrade to Windows 10.

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Since i installed MS office 2013 the touch screen function is not available any more in the system settings.
Who can help me?

Best regards J?rgen

Answer:Satellite u920t - Touchscreen does not work

Hi Juergen

Which machine do you have?
Have you tried to remove Office and test functionality again?

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Hello, I need to be able to connect my U920T to VGA projector for presentations. I bought an HDMI to VGA adaptor which works fine for the video but not the audio. Is there a setting I can change to force to laptop to use to internal speakers rather than output through the HDMI?

Answer:Satellite U920T connecting to VGA projector

>I bought an HDMI to VGA adaptor which works fine for the video but not the audio

VGA port/cable does not support audio. You can send only video signals.
To get audio signal you would need to connect the notebook to the projector additionally using an audio cable.
Maybe you could connect the notebook?s headphone jack with projectors audio IN port (if available)

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My display settings say: generic pnp monitor with a driver date of 2006. Updating the display settings does not change this.
What is the proper display driver for this laptop and how can i change it?

Answer:Old display driver for Satellite U920T-10J

Proper display driver you can find on Toshiba download page -
There you can find last and tested drivers.
All drives offered there are part of original recovery image when you get notebook with preinstalled operating system.

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Anyone elses touchscreen freezing for extended periods?

Answer:Satellite U920T-117 - freezing touchscreen

Have you noticed it from the first moment of usage?

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Hello someone can hepl me?

I can?t use my webcam, it doesn?t works.

When i go to device administrator in the image devices I haven't any webcam, and I have a unknown device but it can't search the correct driver in internet,

Where is the webcam driver in the Toshiba support section?
I think this is the problem but could be another one.

Can someone help me?

Answer:Satellite U920T - webcam is missing

Hi dude

What system do you use?

As far as I know the Satellite U920T where preinstalled and delivered with Windows 8

The webcam software is not available for Windows 8 because the system contains and provide an own webcam driver. This means that webcam should be recognized automatically.

Feedback is much appreciated.

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my hard disk was playing up so i and refused to boot with blue screen error 34, after trying everthing else i decided to use the toshiba harddisk recovery tool that was on the recovery partition.

this has deleted all the partitions and i am no unable to load any operating system, i am looking for anyone that has a recovery disc for this system so i can the restore it back to factory defaults.


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I have the Toshiba u920t factory standard laptop and after a reboot the volume keys (F9 and F10) do not work.
I need to run the Toshiba Function Keys software and select Repair which fixes the problem until the next reboot.

How do I fix this annoying little problem?

Answer:Satellite U920T - volume keys are not working

Is it possible to use the volume key in connection with FN button; like Fn + F9 or Fn + F10?

If yes, please check this:

+How to change the Function Keys Mode+

The function key mode allows you to use the function key without pressing the FN button
In case the function key mode is disabled, you have to use additional Fn key

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hello everyone
I have upgraded to win 10 on my notebook & since then I lost the touch ability of my screen, it's working now as a regular display monitor.
I've been searching for many weeks on the net for a solution but I realized that Toshiba doesn't care about solving the issue so anyone have reached a solution? it seems to be a driver or a software issue related to win 8.1 & 10.

Answer:Satellite U920T touchscreen does not work using Windows 10

Hi there.

Same as Dr. Joe.... I also upgraded to Windows 10 and lost touch screen and also camera. I reverted to Windows 8.1 and I still have no Touch Screen. I appear to have lost my HID Touch Screen drivers as well.

Anybody got any thoughts on how to restore the touch screen drivers? I can't find them in the Toshiba driver download section after hours of research.

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I just purchased the U920T-11C a few days ago.
I like it but there a few issues they are putting me off and make me want to return it.

The first issue is the loud fan noise that comes on. Is there anyway to turn this off?

It happens about 15 mins into using the web and then goes on and off every 5 mins or so. It is really loud and being in quiet room it is noticeable.

Is there anything I can do to stop this? I am only using the web and not running any other programs.

Also I have noticed the touchscreen fails to respond for no particular reason. I don't know if there is a pattern but it is frustrating when it just stops for no reason and then sometimes just works again.

Looking at these forums it seems like it is a common problem with the Toshiba. I have a few days before I can return so if these are not solved I think I might just go form the Samsun ATIV Book 9 Lite instead.


Answer:Satellite U920T-11C fan noise and touchscreen fails sometimes

> It happens about 15 mins into using the web and then goes on and off every 5 mins or so. It is really loud and being in quiet room it is noticeable.

I assume the noise is coming from the fans which need to run faster in case the internal temperature would increase.
What you could do is to change the cooling module performance in single power plan.
You could also decrease the CPU performance. This would lead to smaller heat dissipation and the fans would slow down.

> Also I have noticed the touchscreen fails to respond for no particular reason. I don't know if there is a pattern but it is frustrating when it just stops for no reason and then sometimes just works again

You could try to calibrate the digitizer
Go to control panel (Windows key + X -> control panel) -> ?Tablet PC setting?.

The first tab ?Display? contains options like ?Configure the pen and touch display?.
Here you should be able to start Setup and to identify the touch screen.

The first option should contain ?1 internal LCD?
At the bottom you could find button to calibrate and reset the settings for this internal LCD.

But it could be also an hardware malfunction. I cannot say for sure why this happens but maybe an technician should take a look on the hardware.

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Since 2 weeks my microfone dont work in skype.
Also my touchscreen dont working.

How to pepair?

Answer:Satellite U920T-10J: microphone and touchscreen not working

Regarding the touchscreen issue:
Does it happen while the screen is pushed up?

I read about the similar issue in different thread and this problem could be related to lose connection.

But check firstly this workaround:
1. Window+run
2 .type services.msc
3. go to Human interface device access
4. right click --->property---->start up type----->automatic (delay start)

But if this will not work, the issue could be caused due to hardware malfunction and such kind of issues must be fixed by authorized service provider.

Regarding the internal mic issue:
Please check if internal mic appears in control panel – sound – recording device
Check also whether all recording device are enabled. Click right and ensure that both options “show disabled devices” / “show hidden devices” were marked.

Also the Skype sound settings should be checked. The internal mic should be chosen as default mic.

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I have a new U920t-102 which I am very happy with, but I have this issue with the mousepad's right click (meaning the 'button' the user is able to press on the bottom-right side of the mousepad): sometimes it actually works as a right click, sometimes it works as a left click.
This is annoying especially during web navigation: I'm used to right click on links and open them in a new tab, but when the right click acts as left, I loose the current web page.

I tried to figure out what this behaviour depends on, looking at the animated synaptic icon in windows' tray bar while playing with the left and right click; if I continuosly press the right click button on the mousepad, after some repetitions it will consistely and correctly work as right click, but if press the left click once or more than once, the right click button works as left click for some pressures, and then 'corrects' itself and start again to work correctly.

Any idea/suggestion? is it a hardware problem?


Answer:Satellite U920t-102 touchpad right click issue

Usually the touchpad right / left click can be configured in the Synaptics settings.
Right click on Synaptics icon in tray and point to devices properties.
In buttons tab you will be able to choose right handed scheme or left handed.
Here you could choose the scheme appropriate for you.

You can also try to uninstall the Synaptics touchpad driver and could test the touchpad functionality without the usage of additional touchpad software.

But if this doesn’t help, your might have hardware problem

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The screen has stopped working on a relatively new U920t. It displays in second screen mode on the TV but the actual screen does not light up at all in either laptop or tablet mode.

Any help in this matter would be appreciated.

Answer:Satellite U920T screen has stopped working

> It displays in second screen mode on the TV but the actual screen does not light up at all in either laptop or tablet mode.

This means that there is nothing wrong with the graphic chip on the motherboard but probably the connection between the display and motherboard isn?t OK or maybe the internal display malfunctions.

Fact is that this is a hardware problem and you should contact the Toshiba authorized service provider in your country to get it fixed.
If warranty is valid, the notebook should be repaired free of charge.


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I have just purchased a Satellite U920T. It is running very slow internet speeds. Speedtest generally shows between 1 and 2mbps. I have tried other laptops sitting next to it I can get speeds of 18-20mbps.

Is there a driver upgrade that will fix this or is there a hardware fault that will need repair?

Answer:Satellite U920T/01Y - very slow internet speed

Hardware fault?
I doubt?

First of all it would be interesting to know what connection do you use? Lan or WLan?

Secondly: was the notebook connected to the AC adaptor or its running with battery power?

Thirdly: the internet speed depends on the internet connection, server and all the devices which shares the same line? so if more notebooks and other devices are connected to the same router, the data throughput might be lower?

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as I know the 920T -100 has NFC possibilities ... but I can't install the drivers from support page.

While trying, the allow change pops up, yes and then nothing happens.
I have unpacked the package with 7zip and started the setup, it is checking the system and its all ok and it ends with a warning there was a script fault.

I have tried to find the Intel NFC Software Kit, but cant find.

Any help for me?

Regards Heinz

Answer:Satellite U920T-100: NFC Win 8.1 driver doesn't load

>as I know the 920T -100 has NFC possibilities..
I found the details about the Satellite U920T-100 and the specifications page (it?s in German but can be translated) and the NFC is not listed there.

The NFC (near-field communication) is provided with some U920T models (for example U920T-117) but it looks like its not available for Satellite U920T-100.

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Error BSOD Toshiba U920T card reader and Windows 8.1

Whenever I do a Scan, Format, Copy or Delete operation on my internal SDCARD I receive this error.

I have tested everything, all drivers are updated and it happens even with laptop in safe mode.

I even experimented with SDCARD formatted with Fat32, exFat and with NTFS.

This happens with the internal reader, if I use an external SDCARD reader connected to USB, there isn?t any problem, so there is no physical problem with cards.

I use 2 SD, one with 128GB and the other with 32GB.

If 32GB inserted, I do a disk>properties>scan and comes the BSOD saying FAT_FILE_SYSTEM without number

If 128GB inserted, I do a scan and comes the BSOD saying KMODE_EXCEPTION_NOT_HANDLED no number

Anyone has any idea or my internal card reader needs to go guarantee?

Answer:Satellite U920T - SD card reader error

It looks like the internal SD card reader does not handle the inserted cards properly.
According to the notebook specifications (user manual) the card reader supports the SD card, SDHC and SDXC cards.

The card reader supports
SD cards up to 8GB
SDHC card (4GB/8GB/16GB/32GB)
SDXC card up to 64GB

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I have a U920T, using only the touchpad, combined with the touchscreen.
But the touchpad got dirty, with some dust inside.

It is quite annoying on a daily use.
I could not clean it with a vacuum cleaner, nor by blowing air with a bike pump.

Does somebody knows a way to remove dust from within the touchpad?

Thank you

Answer:How to remove dust within the touchpad on Satellite U920T

I use some adhesive strips in order to remove the dust between the touchpad and touchpad buttons.

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Hi, I have just killed my GNSS Driver. I have found one Lenovo 8bit but dosn't work.
Is there another Link?



Answer:Re: Satellite U920T-100 - need Broadcom GNSS Driver

Hi Heinz

Which GNSS do you use?
I mean I don?t think it is Toshiba related issue.

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Any one knows if there is a service manual for this model or schematic of inside this computer with the back cover off .


Answer:Satellite U920T-11C: How to insert additional RAM modules?

The Satellite U920T memory is not user upgradable. This means that if you would like to upgrade the memory, you should contact a Toshiba authorized service provider for assistance.
In case you would try to disassemble the notebook by youself, you would lose the warranty validity.

But from my knowledge the Satellite U920T series supports only ONE memory slot and only one memory module (max 8GB RAM) can be installed. So even if you would like to upgrade the memory, you are limited to 8GB RAM.

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Please read this fully before replying with your copied and pasted replies.

My touchscreen used to stop working but was always fixed with a machine restart.
Now it's not working at all and *I have already tried everything posted elsewhere in this forum*.

I have tried changing the battery power settings, trying to update drivers (not exactly sure which is the right one though!?).

Please can someone help because it's a new machine and it is very frustrating.

Serial Number: 7D054633H
Model: Toshiba Satellite U920t-10P PSUL1E-01900JEN

Many thanks in advance.

Answer:Touch screen not working for Satellite U920t-10P

> Please read this fully before replying with your copied and pasted replies.
IMHO I don?t think that someone here in the forum doesn?t read the messages before replaying?
I hope this part of your message is just a result of frustration due to the notebook malfunction...

Back to your issue:
> I have already tried everything posted elsewhere in this forum.
?and what does this mean? What did you try exactly?
Did you system reset and factory settings?

If not try it and in case this does not help you the notebook?s hardware might be affected which requires further hardware checks by authorized service engineer

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The touch screen on my Satellite U920T does not work since a couple of days back.
I cannot find any settings for touch or any touch device (apart from the touchpad) in the device manager.

I'm unsure exaclty when it started to malfunction.
I installed the Windows 8.1 some months ago and had some problem with the wireless card in the beginning, but the issue with the touch screen just appeard this week.

Which Toshiba driver controls the touch screen?
Is this a hardware or software issue?

Answer:Satellite U920T - Touch screen not working


To be honest there are no special drivers to control the touchscreen.
The driver is provided by Windows system.

I think you should recover the notebook back to factory settings but I?m afraid this will not solve the issue. It smells like hardware related problem since I found some threads here in this forum about the touchscreen malfunction and mostly the issue could be solved by service agents.

By the way: Before running the recovery process try to configure the pen and touch display.
Go to control panel (Windows key + X -> control panel) -> ?Tablet PC setting?.
The first tab ?Display? contains options like ?Configure the pen and touch display?.
Here you should be able to start Setup and to identify the touch screen.
The first option should contain ?1 internal LCD?
At the bottom you could find button to calibrate and reset the settings for this internal LCD.

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Hi Folks,

is there some one who has WIDI working? AFAIC there was a WIDI Symbol in Device Manager @W7, after upgrading to W8.1 there is no way to get it work.

Trying to use Intel Display Driver fails because customized toshiba Driver, the latest Toshiba Driver is dated with 28.10.2013 that should be an early W8.1 Driver if not W7.

Is this something like the Broadcom GNSS Feature? Build in but still not usable?

Answer:Satellite U920T-100 PSUL1E - WIDI is not working after Win 8.1 upgrade


According to Toshiba information which I found in the technical support bulletin document, the Intel Wireless Display is no longer supported on Windows 8.1, but you may be able to connect to external display wirelessly, if your computer supports Miracast?.

Here the link to the doc:

Important notice for users of Wireless Display (WiDi)

By the way: the Intel display driver can be installed and updated but you have to do that within the device manager. You have to download an zip package containing single driver files and then you could update the driver using the advanced procedure within the device manager which allows you to choose the driver folder containing the single files.

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I have a Satellite U920t.

When I powered up this morning, Windows displayed a message "Keep your PC on until this is done. Installing update I of 5...".

This status stayed on for ages, in fact, I left it on for hours hoping that it was a large update file, I even went out shopping and when I got back home, it was still displaying the same.

I tried pressing ALT-DEL, but nothing happened. I then powered the PC down, left it for a few minutes and powered it back up, but the PC just came straight back up with the same update message!!!

I also noticed that after the PC was supposedly powered off, the system drive LED would blink on and off intermittently as though it is actually still running or locked.

Bearing in mind that this PC uses solid state SSD drive, and I have no way to remove power from the unit completely, I suppose that I am actually not turning the process off.

Can anyone tell me how I can get this PC out of this loop and get my PC back working again please?

I tried looking up the web on another PC, but all the information seems all over the place.

I presume that this is really a Microsoft issue, but I would really love to know how to get back into my PC again.


Answer:Satellite U920t: Win update - Unable to reboot even when power off/on


Did you try to press and hold the power button 4 seconds long?
Usually this should interrupt the loop process.

Try also this:
Power up the unit and press F12 button. Now you should see an boot menu where you could choose certain devices. Last option should be HDD recovery.

Chosing this HDD Recovery option would allow you to reset the system back to the factory settings.
Check it out!

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Hi there,
Today my laptop (windows 8.1) ran out of battery. Later when it was charged again, only a black screen with a cursor appears. Additional the power button does not work. When I press the power button the laptop does not shut down nor boot again, just the black screen with the cursor appears again. Alt+Ctrl+Del does not work either... I don't know what I can do else. Can anybody solve this problem?
Thank you very much for your help

Answer:toshiba satellite u920t black screen with cursor

Press and hold the power button - does it turn off and on again ?
if so do three times in quick succession - this should trigger the repair your computer screen - select start up repair - see if this solves the problem.
If you can't get to that point do you have a windows DVD?

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My touch screen as stopped working. It was working fine, screen went to sleep and when I woke it up the touch screen had stopped working. Not sure if I may have push or touched something to lock or deactivate the touch screen?

There is a function key to lock the touch pad (mouse pad) on the keyboard but nothing obvious for the screen.

Answer:Satellite U920T - touch screen has stopped working

If you restart Windows does it work again?

If not, you may need to send the tablet to an authorized Toshiba repair center.

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Hello, Good morning/ evening ...
I'm using ( Satellite U920T) and recently upgraded my tablet to Windows 10
but after that, the function keys, volume, brightness, FN key, and even the backlight doesn't work anymore !!

I have tried to recover the system and to update driver's software but nothing worked ..

I use these keys all the time and now it's really hard without them !!

What's the problem? what should I do?

Answer:Satellite U920T - Function keys not working after update to Win 10

The problem is that Satellite U920T isn’t listed as Win 10 supported unit and therefore the Win 10 Toshiba drivers and software which controls the FN keys isn’t released.
But as far as I know to use the FN keys, the Toshiba System driver as well as Flash Card Support Utility must be installed.

For all Toshiba Win 10 supported units, the drivers can be downloaded from this page:

Maybe you could try the drivers released for other Win 10 supported notebook models…
I’m not quite sure if the software will be fully compatible with your U920T model but its definitely worth a try…

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Hi Forum,

I am new here and am having a problem I can't solve by my own, so am asking for help.
I am using a Toschiba Satellite U920T-100 since more than a year.

Since around 1 week, once I slide up the display to have access to keyboard, the touchscreen does not work anymore. Once folded (keyboard hidden) touchscreen works.
I downloaded most of the drivers, re-istalled, even did a "set back" to cancel last Windows Update... etc.

Trying to modify touchscreen settings under control panel, I receive a message "touch- and pen settings are not available. contact pc-manufacturer (error = 0)"

Does anybody have an idea what to do?

Ane more, but might not be connected to the problem above: Under device manager, "INTEL WiUSB" entry shows a yellow exclamation mark.

Would be great if someone could help. Thanks!


Answer:Satellite U920T - Touchscreen disabled when display is slided out


I have exactly the opposite problem, my touchscreen is disabled when the keyboard is slided in and enabled when slided out.

I have contacted Toshiba support, but the only answer they have is to reset Windows!

Thank you for any actual solution.

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i have following Problem with my U920T. The sound with the built-in speakers is perfekt, but if i use headphones the sound gets very quiet nearly unhearable.
I tested several headphones und different settings of the software. I also tried installing all Windowsupdates and the driver updates incl BIOS from the Toshiba homepage nad drivers from realtek.
Now i reinstalled Windows but the problem still exists.
I still thinks is a driver problem but have no idea what to do now.

I hope for fast help

regards 7even

Answer:Satellite U920T - sound with headphones quiet and distorted

That?s really strange but I think there is problem with some wrong settings.
I don't know how do you test your headphones but make some test with browser player.
Open Internet Explorer and open this test page. Start for instance my favourite In the Mix radio and when music runs click with left mouse button on speaker icon and open option Mixer.
Your IE will be listed there. You can move volume level for speakers but for IE too.
Set both of them on the 50% and check if the problem persists.

I use headphones pretty often but I?ve never noticed such problem.
Please test it and send some feedback.

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The internal SSD-Drive 128GB from my Toshiba Satellite U920T-101 is to small.
How can I change the internal 128GB SSD to a new 500GB SSD Drive.
Is there a manual for the SSD change available?

Many thanks.

Answer:Satellite U920T: Change internal 128GB SSD to 500GB SSD Drive

Due to specific design SSD upgrade should be done by authorized service. To have full access to build in SSD almost whole machine must be disassembled so I recommend you to contact nearest authorized Toshiba service provider and ask for opinion and they can help you with this.

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This morning i turned on my U920T-10J but the screen stayed black.

At first I thought the screen was broken but in "tablet mode" the screen went on. Now when i want to slide out the keyboard the screen goes black again.

How can this problem be solved?

Answer:Satellite U920T - screen turns black when sliding out the keyboard


For me it looks like a loose connection somewhere between the display and the motherboard.
This might be possible reason for display blackouts while sliding in and out.

I guess this cannot be solved easily and I think this is a job for an technician (authorized service provider). I recommend you to contact the service technician in your country to get the notebook fixed. Hopefully the warranty is still valid in order to fix it free of charge.

I hope this can be fixed?. I keep finger crossed.

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Can we charge a u920t ultrabook on solar powered voltaic charger

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Can somebody please point me in the right direction regarding a spare part for my ultrabook.

It's the charging port and it has "130122-E5" stamped on it.

Thanks in advance


Answer:Satellite U920T - power cord spare part required

In my opinion you should get in contact with local ASP.

I think this will be the best chance to get a compatible part for a Toshiba notebook.

Usually the ASP will be able to order such part from Toshiba head warehouse

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Just opened my new u920t-117, my first time buying a Toshiba, 5 mins in and excitement has started to turn to worry.

I really hope its me doing something simple wrong, or at worst a software issue.

At no stage has the touch function worked (neither in tablet or laptop mode).
In control panel --> System under Pen & Touch it says "no pen or touch input is available for this display" just like my last computer that had no touch screen.

Does this mean there is a problem with the driver or something.

Also it seems when i click shut down it shuts down and about 5 secs later starts up again.

Answer:Satellite U920T-117 - touch screen is not working & shut down restarts

Hi stephen

> I really hope its me doing something simple wrong, or at worst a software issue.

I’m afraid the worst case is a hardware malfunction and I guess your Satellite U920T touch screen malfunctions.

I read in other thread about the similar issue and it looks like the service engineers needs to be contacted in order to solve such touch screen problems.

I don’t know if you could ask your dealer for a unit replacement but in case the dealer would not replace the notebook, get in contact with an Toshiba ASP in your country to fix it.

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I've been using my u920t for almost 10 mont and i really like that i can still use the touchscreen when the keyboard ist out.

But a couple of days ago it stopped working. I don't remeber changing anything.

Windows now tells me the screen is not a touchscreen.
Once i put the screen down and go into tablet mode everything works fine.
Tablet PC setting in the control panel also disappear once the keyboard ist out..

I tried reinstalling the driver.
I also did a windows 8 refresh (no backup unfortunately)

Any ideas?

Thank you for your help.

Answer:Satellite U920T - when I slide out the keyboard touchscreen no longer works

> Tablet PC setting in the control panel also disappear once the keyboard ist out..
I assume this should be OK since the tablet PC settings should be available only if the notebook is used in ?tablet mode?

The point is that this notebook can be used in three different modes.
1) tablet mode -> the keyboard and touchpad are pulled in and only touchscreen can be used
2) laptop mode -> the keyboard and touchpad are pulled out
3) photography mode -> keyboard is pulled in but touchpad is pulled out and can be used as well as the touchscreen.

I?m not quite sure if the ?orientation lock button? (on the left side) would affect the touchscreen but fact is that using this button the automatic rotation of the screen orientation can be enabled or disabled.
If you are operating the computer in laptop or in photography mode, the screen orientation will always be in Landscape mode.

Please check also if the touch display has been calibrated properly
Go to control panel (win key + x control panel) -> Tablet PC settings

Here you will find the first tab called ?Display?
Click on ?Setup? button to start the setup where you could identify the touchscreen
In bottom area called ?display options? you could calibrate the touch display.

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My U920 has been goten worst every day, first it was the thouchscreen, then the cameras and finnally today the screen has stoped working.

The ribon attachment has problems, don't know if I'm the only one or if is a design problem, but the main problemhas been the total lack of support from Toshiba.

Amazing how bad can costumer service be....

Answer:Satellite U920T - display, touchscreen and camera has stopped working

I don?t understand why you are not satisfied with the consumer service but fact is that in case of hardware problems, you should always contact the local Toshiba authorized service provider which is available in your country.

How to now if it?s really an hardware problem or maybe just an software issue (corrupt system)?
There is a very simple method and workaround:
In most cases if you recover the notebook back to the factory settings, the software issues should be fixed the notebook should work properly.

In case the recovery does not solve the notebook problems, the notebook?s hardware might be affected. In such case (as already mentioned above) you will need additional help from notebook engineer.

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Hello there,

Since yesterday the touchscreen is not working when the Satellite u920T is in laptop position. When I put the Satellite u920t is in tablet position it works. All the two years before the touchscreen also worked in laptop position (keyboard slided out)
Can you solve this?


Edwin Stenneke

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Hello everybody,

I just bought a "half" of an U920T: a laptop without the display(which was literally ripped off, you could see the bent hinges and what is left of the cable).
It's a great piece of hardware and I can use it with an external monitor, thanks to the HDMI connection.

What is the problem?
I only get video signal on the HDMI display, when windows(10) is loaded.

What do I want?
I would very much like to access the bios settings and set the primary output to HDMI, if possible.

I have already tried:
- removed the display cable from the mainboard
- using the F4 and the Fn+F4 to switch between displays. (it only works in windows)
- using the Toshiba System Settings Windows App. (there is no "video output" setting there)

Would any of you who have a similar model be so kind as to:
1. Check their bios to see if the option is available?
2. Upload a picture with the location of this setting in bios, or even better a video?

Thank you!!

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Hi everyone, I'd really like to get some help here.

My relatively new Satellite U920T-10G blacks out for no reason. I turned it on as tablet and when I pulled the keyboard, it just went black. At first, when I hid the keyboard the screen will just work again but now it is just not working anyway (eventhough I see its on!) Iam sure I must be missing something as this did not happen in the couple of months Ive been using it.

Thank you in advance!!!


Answer:Satellite U920t black out - lights blinking but screen is completely out

Hi Claudia

I don?t have this machine and cannot say what the problem can be. Try to roll back OS to earlier time when it worked just to see if this will help. If not try to reinstall OS using recovery image installation and test it with ?factory settings?.

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Hi All,

my 2 yr old U920t laptop/tablet satellite ultrabook has poor battery life. The battery will only last a maximum of 2 hrs before requiring recharging under normal word doc/excel data entry.

Any ideas on how i can improve it?

The Toshiba pc health monitor function continually informs me that I need to replace the battery due to normal wear and tear but I thought the battery being an 'internal' item means it cant be replaced?

If anyone can offer some advice that would be great!

Answer:Satellite U920T - short battery working time after 2 years of usage


In my opinion there is no some kind of ?rule? or ?norm? about battery life in general. On some machines battery hold capacity for longer period of time comparing it with other notebook models.
Fact is that over time battery will lose the capacity and result will be shorter working hours.

You can try to increase working hours changing some power options and shutting off some useless background processes.
Many newer notebook models have newer design where battery cannot be removed so simply and it is placed under the bottom cover but it can be replaced too. One day when you need new one contact nearest Toshiba service provider and they can replace it for you.

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Despite having it for 2 days, I'm only getting 1 hour. My laptop gets 6 or 7 hours with the same settings. This is rather disappointing for a tablet as I thought it'd last longer than just a mere hour. Is there a setting I need to change?

And the fan kicks in so often it becomes annoying. It sounds like a small strimmer, or a moped and I'm sure it'll bother students in the college campus library.

Answer:Battery life in Satellite U920T and annoying frequent buzzing fan spinup

>is there a setting I need to change?

According to the Satellite U920T specs page where the details about the battery working time are mentioned, you should be able to use the notebook up to 4 hours running with battery power.
You should know that battery working time depends on notebook usage. Very bright display settings may reduce the battery working time dramatically. Also running heavy performance applications like game or graphic editor tools would decrease the battery working time.

But the notebook seems to be very new and the battery isn?t calibrated therefore I would recommend you to calibrate the battery firstly. The calibration means charging and discharging the battery fully and to repeat this procedure several times in the row? after some days of usage and calibration, the battery should reach the full performance level.

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From the list of drivers available for the Satellite U920T notebook, which one handles the pen and touch screen facility?


Answer:What tool or driver handles touch screen facility of Satellite U920T

An essential Toshiba software/tool which needs to be installed for Win 8 and Windows 8.1 is Toshiba System Driver.

But Win 8 and Win 8.1 provides own drivers to control the 10 finger capacitive touch screen.

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I have the issue that the touch screen + front camera + back camera + windows button on the screen are not working.

I tried installing the display/graphics drivers but that did not helped.

I bought this laptop from Saudi Arabia and it is still under warranty but I am out of country so i cant claim the warranty as well.

someone please sort out this issue and tell me the solution or tell me what i should do?

Help will be really appreciated.
some details about my laptop:

Toshiba Satellite U920T-B919.
windows 8.1 update 64 bit.


Answer:Satellite U920T - front/back cam + touch screen + win button doesn't work

Since you mentioned different issues with your notebook, I think that in this case its advisable to recover the notebook back to factory settings just to check if all these problems are related to system problem.

Regarding the webcam: the Windows 8 /8.1 already contains the webcam drivers and therefore additional webcam driver installation isn?t possible. Additional webcam driver does not exist simply.

From my point of few the whole description smells a little bit like a hardware problem of the upper slide part where the touchscreen is part of.
The win button as well as the both cams are located there and probably there is some lose connection between the two parts (touchscreen and keyboard)

Anyway, as I said above, its advisable to recover the notebook to factory settings just to ensure that the system isn?t the troublemaker.
In case of hardware problems, you would need to get in contact with service available in your country.

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Hi there,

Today my laptop (windows 8.1) ran out of battery. Later when it was charged again, only a black screen with a cursor appears. Additional the power button does not work. When I press the power button the laptop does not shut down nor boot again, just the black screen with the cursor appears again. Alt+Ctrl+Del does not work either... I don't know what I can do else. Can anybody solve this problem?

Thank you very much for your help

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Hi all

Being a OAP I just bought this laptop to use for our club and I used the supplied windows 7 dvd to change from 64 bit to 32bit by a clean install, what a fool I was. Anyway I see that Ican go back to 64bit by using the stored software on the hard disk but the problem is I cannot find the setup file on it so can anyone help me get back to 64bit please.


Answer:Satellite L450D From 64bit to 64bit and back again

Try to start HDD recovery as described under
I don't know for sure but before the installation starts you should be able to choose which version should be installed.

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Relevance 51.66%

our business network was set up several years ago and I think we do not have enough switches and hubs or maybe need an additional server, I would appreciate any suggestions on how to improve the setup. We have had problems with workstations losing connection to the server. Most of the problems are in room #3

we have 4 workstations, os XP, pro. and 11 workstations, os 2000, pro. the server os 2003 server. Our cables are run through the ceilings and then down the walls to the computers.

workstation #1, room #1, 250' from server

workstation #2, room #2, 30' from server

workstation #3,4,5,&6, room #3, 40' from server

workstation #7, room #4, 30' from server

workstations #8,9,& 10 room #5, 50' from server

workstations #11,12,13,14 &15 are in same room as server

the server is connected to a router with a firewall for our broadband .

What we have now is workstations #1,3,4,5,6,7,8,9,&10 are all connected to a hub in room #3

The hub is connected to a switch that is on the wall above the server.

Workstations #2,11,12,13,14, &15 are connected to the switch. The switch is then connected to a hub that is on a shelf above the server.

All computers need to have internet access and printer and file sharing.

Thank you in advance for any suggestions.

Answer:where to put swiches and hubs?

Well, first off, I'd replace any hubs with switches if you have any significant bandwidth traffic to the server. I'd also minimize the number of switches/hubs that are daisy-chained. Your hub in room #3 goes through a switch, then through another hub before it reaches the server. That doesn't really make much sense.

In truth, with a network this small, I'd have home runs from all of the machines to a common point in the server room, and have a single 24 port switch with a gigabit port for the server. Install a gigabit card in the server, and you'll ease many bottlenecks in this system. Since most of the network traffic probably goes through the server, adding the bandwidth there makes the most sense.

Much of the time, dropping connections and other network errors are simply poor cabling. You might want to check to make sure the cables are all wired correctly, and the connections are solid. I wish I had a nickel for every time I've fixed cables that the "professionals" wired before I got to the site to setup the network. For shorter runs of cable, mis-matched pairs will actually sorta' work, but will result in lots of connection issues, sound familiar?

I really doubt you need another server unless you have some heavy-duty data intensive applications really slamming the one you have. You didn't mention what the application mix was, or the configuration of the server, so it's pretty hard to be more specific. I think fixi... Read more

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My computer began switching itself off after working just fine. I began by switching everything off at the socket and waiting for a while then switching on again. This usually worked. Gradually the time between working fine and switching off became shorter until now it will not come on at all. I can hear the fans working but there are no 'beep' sounds when I switch on.
Hope someone can help.

Answer:Computer swiches off

First, Take out everything exept processor, ram and vid card.

Does it boot after this?

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Hi all,Hope I can find some assistance after hours of searching.Ive just sorted a mates pc out, which involved installing a new graphics card and reinstalling xp. Also installled Zone AlarmHowever, now when he logs off (to return to welcome screen) the monitor switches off although the pc is still running.The only poss fix I've found is this:click hereHowever running this is a registry edit, and I'm unsure of the implications if it goes wrong.Hopefully there's a simple fix.Thanks,Paul

Answer:monitor swiches off when log off user??

Your link's not working... but I wouldn't have any compunction about a simple reg hack. Everyone needs to make one sooner or later. If you can give the correct link, I'll see what I think.

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Trying to sort a friends computer running XP Pro When switching on psu and cpu fan spin all lights on case and keyboard work then it switches off after 2 seconds ( no beeps from the board even with memory removed)I first suspected the PSU so replaced with a known working one but it was just the same.I removed the memory and reset the CMOS , I then removed the processor and refitted the heatsink and fan applying new thermal paste, the computer then booted up, i ran various scans AV and Malwarebytes and nothing found. I updated the BIOS and installed latest Nvidia drivers the system ran fine each evening for nearly a week.Last night the computer started but instead of the Desktop it was just a maze of coloured stripes on the monitor, my only option was to switch off the computer, since then it is back to square one, the PC will not boot switching off after 2 seconds.I now suspect the motherboard ( but can't be sure) just wondered if anyone had any thoughts on what it might be ? Just to add its onboard graphics, and if i hold in the reset button and then switch on, the computer then stays on, but no case lights or hard drive / DVD drive activity.Totally baffled now any thoughts greatly appreciatedThanks

Answer:Computer swiches off after 2seconds !

Most likely is CPU is overheating. Check the CPU fan is working and Heat exchanger clear of muck

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 :-[Can anyone give me some advice on the following.I have a Pentium 4 dual core 3.00 ghz processor, Msi 5950 ultra G force graphics card, plenty of hard drive space 250 gig. 2 gig of ddr133 ram and a jeantech artic 600 watt power supply.I bought the game Rise and Fall a few weeks ago and it seemed to work fine on my computer.a few days ago I cleaned my drive and did a clean install of xp pro. also downloaded the latest patch for the game and all the latest drivers etc.Now everytime i start Rise and fall and other similar games the digital tempreture rises up to 35c from its norm of 27 to 28c and the computer just cuts off after about 15mins.It seems like the power supply safety cut off, but it is only a couple of months old and unless I run a game everything is fine.Anybody got any ideas what it might be?                       Thanks in advance for any help Damman

Answer:Computer swiches off 15mins into game

These symptoms are usually a bad PSU, bad RAM or excessive heat. You can test  the RAM with a free download  from You can test the heat theory by removing the side pannel and  blowing a  fan directly in there while gaming, Either a test of the PSU output with a meter or replacing with a known good one would  test that possibility.I would be inclined to guess PSU.

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after using norton live update, i was told to restart windows. after restart it switched off as soon as startup logo shows. been to symantec site windows knowlege base, google noting so far. have loades defaults in bios. this is second win98se machine this has happened to microsoft no longer support win98 coincidence or what. any suggestions gratefully received

Answer:win98se swiches off during startup logo

Start with Win98 floppy disc. At A:\> type SCANREG/RESTORE and pic a date before the update

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I found a computer case I want to use for a motherboard I have, but not sure if its missing a panel switch. Can someone tell me if a RESET SW, POWER SW, AND HDD LED enough panel switches to make a motherboard work? Its doesn't look like its missing anything but I am use to seeing more panel switches. I don't see an IDE LED on it, but don't Remember if it matters. If its not going to work I will just throw it away.



Answer:what panel swiches are needed for a motherboard to work

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The touch pad of my Satelite U920T-100 works when the lap top is started up, but some 10 seconds after I have logged in the touch pad does not work anymore.

I have tried all tips as posted at the FAQ's:
- disconnected all other devices
- external mouse works, but once this has been diconnected the touch pad remains "dead"
- FN-F9 gives no result
- checked touch pad settings: nothing abnormal
- removed and reinstalled touch pad drivers three times: no result, problem still exits.

When the lap top is started up in safe mode the touch pad works again (and continues to work), so probably some program is blocking the touch pad when the lap top is started up normally.

Don't know where to go from here. Does anyone have a suggestion on how this problem can be fixed?

Thnx & grtz,

Answer:Satelite U920T-100 - Touch pad does not work after log in

The problem disappeared for one day (and the touch pad continued to function) for one day after installing the BIOS update from 1/16/2014. However, the next day the same returned: approx. 10 seconds after logged in the touch pad stops to work....

Does anyone know how this problem can be fixed?

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I am running windows 7, 64-bit but when i go to the system properties on my Toshiba L650 it says i am using 2.99gb of the 4gb.
How do you make it use all 4gb?
Why only using 2.99?


Answer:Re: Satellite L650 - Win 7 64bit not using all the ram

- doeskin matter work it out.
- you have to go msconfig and then boot advanced options and untick maximum memory.

but then again why does it now only use 3.87gb of 4gb

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Maybe it is a stupid question, but I am not that good with knowledge when it is about hardware...

I have Satellite A100-153. It's CPU is Intel Centrino Duo T2300 1.66 GHz. So I would like to know is my cpu 64bit or 32bit? Also, if it is 64bit what are advanteges of that type of CPU?

Thank You!

Answer:Satellite A100-153: Is my CPU 64bit?

No, the Generation of your Centrino has no EMT64 (64 Bit). The next generation which production has started at March of this year is now 64 Bit.
The new CPU?s have a similar core like the "Core 2 Duo".

So, the advantages of 64bit are apparent, you have a wider bus which can handle more data at the same time. And more processed data at the same time means a higher processing speed.

But there is just a little problem: the driver support for 64Bit Operating systems is not very good and there aren?t many programs for us end-users which are written in 64Bit. So we have to wait till the software developers and chip manufacturers are going a better way than now.


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Ok i installed win 64bit and upgraded ram to 4gb but its showing 4gb installed but only 3gb can be used?

Answer:Satellite P200-144 - Win 7 64bit - only 3GB can be used


How many RAM does the DirectX reports?
You can check it using command; dxdiag

Usually if the BIOS has recognized the 4GB RAM and if the chipset and windows OS supports 4GB RAM then the 4 GB RAM should be used by Windows.
In many cases the graphic card shares a part of the RAM and this is the reason why Windows cannot access a part of main memory

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I have installed Vista Ultimate 64bit on my Satellite pro L40 and I have downloaded all the drivers needed for this OS but I cannot use the FN and volume keys on my keyboard.
Does anyone have any ideas as to why they wont work, I had vista home basic on the machine before and they worked fine.

The FN and the other keys work ok its just the sound that does not work.

Answer:Vista 64bit on Satellite Pro L40


I checked the Toshiba European driver page and there are no many Vista 64bit drivers for this L40 unit. Your FN buttons don?t work because you didn?t install the necessary driver or tool which controls this feature.

I found a tool called Hotkey Utility which was released in Vista 32bit driver section.
You could try to install it on your 64bit Vista version but to be honest I?m nit sure if it will run?
If it will not run then you will have to use Vista 64bit without the FN button functionality.

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I have a U920T with 8.1 x64 and an history of BSOD.
For the second time, I had to use my backup image and re-install everything.

Windows 8.1 has the ability to create a personalized refresh image.
But when I run the recimg.exe instruction, I have a error with "entry point not found" linked with migcore.dll.

Does anyone know how to create such refresh image.
Based on my research on internet, it seems that there is an issue with Toshiba laptops...


Answer:Saellite U920T - Cannot create refresh image


> But when I run the recimg.exe instruction, I have a error with "entry point not found" linked with migcore.dll.

I read that this migcore.dll error appears in case you are trying to restore the Win 8 image running Win 8.1 system
I read in Microsoft forum that the recovery image function that appeared in Win 8 system was changed by the upgrade to Win 8.1.

So in case you are trying to restore the notebook to an early time point, I would recommend you to use the image created within the Win 8.1 system

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Hello Toshiba Support,

i have a Problem and need Help.

I got a Toshiba Satellite L50-B-2C8.

Nearly everything runs. Only the AMD Radeon R7 M260 does Not (so HDMI also not...).

OS Reinstall, Driver Reinstall AND Deactivating/Uninstalling Intel HD Grapics Driver (or even deactivating them in Hardware Manager)

Did not solve the Problem.

Downloaded this Driverpackage: "radeon-crimson-15.12-with-dotnet45-win7-64bit" and got evry 10 minutes Error like:

" Radeon Settings: Host Application funktioniert nicht mehr"

Were that the wrong Drivers?

The Driver in the Hardware Manager is shown with a Yellow Sign and the Properties say "Errorcode 43"

I live in Germany and using the german Language on WIndows.

PLS Help me



Where is my Mistake.

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I recently bought this laptop: TOSHIBA Satellite L850-18T
Short Model No : PSKDNE

But it was without OS and no drivers cd/dvd were included.

So I installed windows 7 64-bit version.

Now I don't know what drivers I need. There is just too many drivers on the site. (51)

I have successfully installed:
- AMD display driver
- Toshiba Assist
- Intel Chip Set Utility (I dont know what this did)
- Toshiba Webcam driver

Then I tried one of Lan drivers with no luck.
I would be very thankful to anyone who can name me correct drivers for ethernet, wifi...

If you could name all the drivers I need, I would appreciate it.

Please help..

Answer:Satellite L850-18T - What Win 7 64bit drivers do I need?

Now I am downloading all the drivers:

* Intel Chipset SW Installation Utility
* Intel Management Engine Interface
* Display Driver
* Intel Rapid Storage Technology Driver
* Realtek Audio Driver
* ATI HDMI Audio Driver
* Synaptics Touch Pad Driver
* Realtek LAN Driver
* Wireless LAN Driver
* Atheros Bluetooth Filter Driver Package
* Realtek Bluetooth Filter Driver Package
* Bluetooth Stack for Windows by Toshiba
* Bluetooth Monitor
* Intel USB3.0 Driver
* Realtek Card Reader
* TOSHIBA Value Added Package
* TOSHIBA Sleep Utility
* TOSHIBA Resolution+ Plug-in for Windows Media Player
* TOSHIBA Media Controller
* TOSHIBA Media Controller Plug-in
* TOSHIBA Network Device ID Registry Setting Tool
* TOSHIBA Web Camera Application

Internet better works. :@

oh, and thanks for your non-help. ..

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We are Italian dealers.

Our customer bought to us a Satellite Pro P300-20Q PSPCDE-01V003IT, he needs Windows XP 64 bits to work.

We can't find the drivers for these devices:
Audio Device On High Definition Audio Bus (Conexant)
Fingerprint Sensor (AuthenTec)
Mass Storage Controller (Unknown)
Modem Device On High Definition Audio Bus (Conexant)
For the audio and modem we already tried the driver for XP on the support site but not installed and report this error mmdriver.inf not found c:\windows\system32\, even if that file is right there.

For fingerprint sensor the package install just the software but not the driver 'cause missed the file: atswpdrv.sys. The file isn't in the package.

For Mass storage controller none of the files for this notebook match this device.

Also: The driver for XP for the touchpad alps electric in the support site doesn't work with XP 64 bits.
Some advice to solve these problems?

Thanks, hope to receive an answer soon 'cause is urgent.

Thank again.

Answer:Satellite Pro P300-20Q - I need XP 64bit drivers

Have you checked the Toshiba European driver download website?
Well, I think the case is clear. Toshiba doesn?t support Windows XP 64bit on all notebooks and on the Satellite Pro P300 it?s the same.
So I think that?s bad news for you.

The only solution is to search on external website or on the manufactures website of the device.
If you don?t get all drivers it?s time to install another OS.

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Hello, fellow "Toshibers".

I got a Satellite A300-1N8 two days ago and I've installed Windows Vista Ultimate x64 on it, but guess what - my graphics card and my network adapter (and several other things as well) would not start.

It is important to say that this notebook comes without any software (on external hardware (CD,...)) at all.
The exact statement for both devices' status given by the Device Manager is "The device cannot start. (Code 10)" and then they suggest I should check for solutions on Microsoft's site. Well, that sounds exactly like "The keyboard is not working. Press any key to continue." (Courtesy of Motorola in computer's dark ages).
Therefore I cannot use advanced graphic features for the moment or connect to the internet.

I have focused on the network adapter problem for the time being.
The adapter is Realtek RTL8101 Family PCI-E Ethernet NIC (NDIS 6.0). I updated the driver manually using the driver for Vista x64 provided at Realtek's website for the adapter but it is all the same.
Then it occurred to me that it is possible to be something with the motherboard drivers, but I did not find anything useful for a 64-bit version of Windows Vista.

Help me, please. I ran out of ideas.

Answer:Satellite A300-1N8 - Need 64bit drivers


Have you updated the BIOS?
For the Satellite A300 is already a BIOS available with 64bit Windows.
So look on the Toshiba website, download and install it. Then the problem should be solved. => Support & Downloads => Download Drivers


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I would ,like to install Win Xp 64-bit on my laptop. The problem is I don't know where to find the drivers for this OS. I want the 64-bit version because the 32-bit doesen't recognize more than 3 gb ram and I have 4 gb ram. The drivers on this site at he section support for Win Xp are also for both version (32 and 64-bit)?.

Thank you!

Answer:Where to get Win XP 64bit drivers for Satellite P300D12-L

You doubt you will find 64bit Win XP drivers on the Toshiba page.
To be honest I have never seen such drivers on the Toshiba driver website for any of the Toshiba notebooks.
Fact is that Win 64bit OS was not so popular like Win 32bit XP and most applications have been designed for the Win XP 32bit OS.

I think your last chance is using some 3rd party websites... Looks like you have to collect such drivers at your own hand?

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I've just upgraded my A100-847 from 2X512GB RAM to 2X2GB RAM. Altogether 4GB, wich is officially supported by this model.
Altough there is no offical x64 support for A100-847, eveyrthing work fine except for the RAM.
Only 3.1GB is recognized in Vista x64. Since the BIOS also sees 3.1GB, I assume it is a problem of an old BIOS.

I've never updated it myself. In BIOS it says it is version 2.0. I tried to download the latest version 6.o from I downloaded the the file from: Iside of it there is a SFX archive S10V600.exe. When I click on it, after the notification to turn off all applications, ther is an error message: "LOADPEDRV.EXE: Failed to start the service." I assume it is because it is not porgrammed for X64 Vista. I also tried to extract the archive, and run WinPhlash.exe (BIOS update WIndows application) which is inside the archive, but there was also some error stating that vista doesn't allow some driver to be installed.

So how can I update BIOS manually?

There is an instruction how to do it via CD-ROM while booting, but the list of folders and files that has to be copied to the CDROM doesn't match the files inside the archive so it's useless.

What can I do to activate whole 4GB?

Answer:Satellite A100-847: Only 3.1GB using VIsta 64bit

It seems like that BIOS Update needs a 32bit version of Windows.

So you either need to:

1) Temporarily install Windows 32bit and update the BIOS
2) Use the DOS version of the BIOS Update on a Floppy Disk (If you cannot download it, an ASP should be able to update it for you for a small fee).

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hello to all,

I can not install Windows 7 pro 64bit original on my notebook,
surely the bios does not make me the boot on exsternal burner...the bios is version 1.00 and the hard disk is new..

what can I do..
thank you so much

Answer:Satellite NB10-A-104 - Cannot install Win 7 64bit

If you want to boot from external source (other then the internal HDD) you have to disable the secure boot in the BIOS.

But as far as I know the BIOS supports the boot devices: USB FDD, Primary HDD, USB Memory, and Network (LAN)

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Hi all,
it's possible to install Win7 64bit versione on laptop A100-646?
I think that the toshiba support (drivers) for this OS is not complete for my "old" laptop

thanks a lot

Answer:WIN7 64bit on Satellite A100-646

I?m afraid 64bit is not supported but you can try to install it anyway and check which drivers are missing. Maybe some drivers for A200 or A300 can be used.

I also saw that A100 (PSAA9E) is supported for Win7 32 bit. Install 32 bit version. It is Ok and I hope it wil run well on your notebook. I use 32 bit on A300 and I?m very satisfied.

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I have bought a new laptop the L505-10M. I also bought a Windows 7 Ultimate 64-bit version.
I wanted to install it on this laptop but there are no drivers listed under the driver page for the L505-10M 64-bit.

What was even more surprising was that there arent even any drivers available for Vista 64-bit.
Yet the laptop is sold with a preinstalled version of Windows 7 Home Premium 64-bit.
So that means the drivers are there but havent been made available.

This bothers me alot. Can't get the Value Added Package and Flash Card support working.

Hope someone can clear this up for me.

Thank you.

Answer:Satellite L505-10M - Where to get Win 64bit drivers?


The 64bit drivers are not available at this time?. I think you will have to wait until you could get the all the Win 7 drivers fro this unit?

As you said the notebook has been preinstalled with Win 7 64bit?. so why you don?t make a upgrade from Win 7 home premium to Ultimate???

I think this should function and could be good solution until the Win 7 drivers would be available?.

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I have Windows XP Pro 64bit version. From where I can download drivers for this OS?
There are device manufacturers drivers that support 64 bit, but I don't know what's inside my laptop... besides nVidia.

Thanks in advance! :)

Answer:Satellite P100-324 - XP 64bit drivers


I am pretty sure Toshiba will offer drivers for 64-bit Vista version but for Windows XP you will not find anything on Toshiba download page especially now when no one notebook will be delivered with WXP. Sorry but you are on your own. :(

I have found some info that can you help. This unit has:
? Mobile Intel? 945PM Express Chipset
? Graphics Controller NVIDIA? GeForce? Go 7900
? CX20551-22 soundcard
? Intel PRO/Wireless 3945ABG WLAN card
? Intel PRO/1000 Ethernet LAN

I didn?t find more info.

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My daughter already has a Tosh laptop with Win 7 64bit which is several years old and has seen better days, so for Christmas I bought her a new S70-A-11H notebook with Win 8.1 pre-installed.
She hates it. In fact she will not use the new laptop at all unless it has Win 7 on it.

For people that do not use a tablet or a Windows phone and like a desktop feeling machine Windows 8 does not work for us.

Now I work in a niche IT role using numerous OS such as Microsoft Windows (XP, Win7, Server 2003, Server 2008) and Solaris as well as a bit of RedHat.

Now my Win8 experience is zero.
I thought it would be simple enough to install a retail copy of Win7 with SP1 64bit onto this notebook.
Not so easy as it turns out.

When I boot from the Win 7 install DVD the installer program locks up as the Win 7 logo starts to appear on the screen. If I try an install in safe mode the last driver that appears to load when the lock up occurs is disk.sys.

So the question is how can I install Win 7 64bit SP1 onto this notebook using a retail copy of Win7?

Any ideas would be much appreciated.

Answer:Problems with downgrade from Win 8.1 to Win 7 64bit on Satellite S70-A-11H

*I found the reason for this problem* and the solution outside of this forum.

If anyone else is interested _the issue is cause by the use of GPT partions on the 8.1 build._
To overcome this and install a fresh copy of Win7 you can do this:

-Shut down Windows 8 while pressing the Shift key to completely power off.
-Power on and press F2 while the Toshiba logo is displayed to enter the UEFI Setup Menu.
-Go to the Security tab and set the "Secure Boot" setting to "Disabled".
-Go to the Advanced tab, enter "System Configuration" and set the Boot Mode to "CSM Boot."
-Press F10 to save and exit.

Go to and download gparted boot image. Make bootable gparted cd and use it to delete the GPT partitions on the HDD.

Now just install Win7 64bit as you normally would creating whatever partitions you like during the install process. Of course you must have a new licence key for Win7 for this to work.

To finish off you will need to download all the required drivers from the Toshiba website to suit Win7 64bit. This is quite tedious as some of the files are huge. I got just the basics that I thought I'd need and that ended up being over 1Gb of files.

I'm so pleased I managed to get rid of that nasty Win8 interface.

This is probably not the only way to do this, but this worked for me.

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I just upgraded to 64bit and my GPU temperature has been really high, around 60 degrees Celsius.
It goes up to 107 when I run a game and switches off.

When I had 32bit running I never had this problem, I could play any game without the laptop overheating.
I thought at first it was a problem with drivers, or that im missing somthing.

I have updated bios, every single other driver that I could find for my laptop and repeatable reinstalled video card drivers with no change.

Now I have been trying to work out how to change the fan settings, I have noticed the fan starts running fast enough to hear at 55ish degrees and I want to decrease that setting aswells increase the fan speed.
I have tried Speedfan, and like 5 other programs where none of them worked.

I'm also afraid if I just reinstall 32bit that I will have the same problem since there might be some kind of driver or utility I have lost in the format.

Is there a way I can fix this problem? Is there a Toshiba utility or something I might have missed?
Is the A500 not compatible with 64bit? Can the fan settings be changed?

Thanks in advance

Answer:Satellite A500 overheating on 64bit

Hi dude

What graphic card driver did you use?

As far as I know the usage of original 3rd party drivers (nVidia, ATI?) could cause such issue because the drivers don?t support a overheating protection.

The point is that such drivers are not modified. The Toshiba own GPU driver is a little bit modified and released for the notebook usage? the GPU performance would be clocked down in order to lower the heat dissipation which helps to decrease the temperature?

So the usage of Toshiba GPU drivers is really essential to ensure that GPU would not overheat?

Furthermore please check if your cooling modules are free of dust? dust could affect the air circulation and this might lead to higher temp?

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Hello Everybody I just bought the Toshiba Satellite L500D-11P Notebook PSLK3E-00N00TGR with a preinstalled Win Vista 32bit & 64bit. I want to install my own OS Win7 64bit. First of all I hate Vista, second I want to use 4GB Ram on this, so I need that WIn7 64bit OS. But at its Driver Support Page: nes&action=search&teddProduct=856&selShortMod=892

there are no Win7 64bit drivers for L500D-11P. Will there be any in some time, or is there any other possibility that Toshiba itself will fix that issue soon, oder could I just use the Vista 64bit driver instead for the Win7 64bit OS?

I dont know why there r Win7 32bit drivers, but no Win7 64bit available.

The Hardware specification of this Satellite L500D-11P is nearly the same as for those following modells:

Satellite L500D-144,
Satellite L500D-13H,
Satellite L500D-14W.

These 3 NBs have preinstalled Win7 64bit. Can I use their Win7 64bit drivers instead? As I said the Win7 64bit OS is preinstalled, the 64bit drivers so as well, but at the Drivers Download Page there are also no Win7 64bit Drivers for these 3 NBs. How is that possible, if they even have them all preinstalled and working? I am a little confused, maybe more than just a little. But if the 64bit r just preinstalled and working, where did Toshiba get em, or where will I get them and a way much better, where will I get the Win7 ... Read more

Answer:Satellite L500D-11P & Win7 64bit

> These 3 NBs have preinstalled Win7 64bit. Can I use their Win7 64bit drivers instead?
Of course you can do this!

You can try all the single drivers which were released for other series as well.
I mean, in worst case the drivers would not work and you would not be able to install it?
What have you got to lose???

In my opinion you should try it?.

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I'm the owner of that notebook & i'm wondering if it's compatible with Windows XP 64 bit.

I work with 3dsmax which don't work on Vista (32 or 64 bit).
Is there any problems with drivers & where I can find drivers for 64 bit Windows XP?

Answer:Satellite Pro A200 and Windows XP 64bit possible?

Toshiba does not offer 64bit drivers for Windows XP.

So you must search on external websites for drivers but I could be that you don?t get all drivers. To be honest if you don?t use 4GB RAM or more in this laptop Windows XP is the best choice.

Here are some examples where you can search for drivers:

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This is my laptop: Satellite Pro A200-1NB Part Number : PSAE7E-00V00CG3 TYPE=FORWARD&SOURCE=SMP&COUNTRY=&QSA=TRUE&MODEL=Sa tellite+Pro+A200&SERIAL=97348001K&service=EU&LOCAL E=&OSBUILD=7600&SUB_TYPE=SMP&OSBITSIZE=32&PANUMBER =PSAE7E-00V00CG3&ERROR=0

Can I use it on Windows 7 x64? I see that there are not all drivers present in 64bit version so I want to know if everything will work property with 64 bit Windows?

Thanks for reply


Answer:Satellite Pro A200-1NB - Can I use Windows 7 64bit?

Hi buddy,

You?re right. According the Toshiba European driver download for Windows 7 64bit are not all drivers available. I have checked the downloads for Vista 64bit and therefore all drivers you need are available.

Vista and Windows 7 drivers are similar so you can try to use the Vista 64bit drivers. The most Vista drivers also work on Windows 7.

Furthermore if something will not work you can use other drivers from Satellite A300 for example. This notebook supports Windows 7 64bit and the drivers should be similar I think.

Good luck! :)

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So i do not where to start ...

I have some problems with note Satellite U400-10l.
Today i' m try to install winxp64b to my note. but after the install start more problems ..

the sound don' t working ??? but why i' m donwlod right driver ...
print sceer from install driver...

then the next problem ... in system maganer for windows

could you please .. give me the direc link for downoad right drivers ????
please hepl me! somebody ....

Answer:Satellite U400-10l: No sound using Win XP 64bit


Satellite U400-10l belongs to the PSU40E series and it supports the Conexant CX20561 sound chip
You need the Conexant sound driver in order to get the sound working!

Please note that the Win XP drivers placed on the Toshiba page are released for Win 32bit OS!!! Usually they don?t work with 64bit XP!
If you need Win XP 64bit Conexant sound driver then you have to search n 3rd party pages for such driver.

Furthermore you should install latest Win XP service packs!!!
The SP3 contains many patches which are necessary and important!
The SP3 should be installed before sound driver installation!!!

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as I can't find anything about my model - Satellite L50-B-1XF (PSKTUE-04C00WGR) I will try it here...

I bought two of these (one for me, one for my wife) with Win8.1 installed.

Well... no need to say that this is one of the worst OS I ever seen and since Tru64 Unix and VMS I have seen many.

Anyway. I downgraded to Win7 Professional SP1 64Bit - complete re-installed all updates installed, etc.

Now I have the problem that I can not find anything about the camera.
Is there any support page here where I can download the appropriate Win764Bit drivers specially for this model?

Help here is very appreciated!

Answer:Satellite L50-B-1XF - Win 7 64bit drivers and software

Hi Stuart

The situation is pretty simply and clear, so I'm really wondering you were not able to find drivers, tools and utilities for your notebook model.

For European notebooks you can download all stuff on
This is European support page for drivers download. I found your model there and your notebook model is fully supported for Win7 64bit so you can find all drivers, tools and utilities there.
Please check it out and if there is some problem with installation let us know

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Hi all,

i have a notebook Toshiba Satellite P100 - 324 .
I installed Win 7 /64bit on this computer and i have problem with a sound now.

My sound does not work. I tried install some driver but without result.
I tried download driver from realtek but it was the same.

Do you know how i can run this on this PC?

Thanks for your advice


Answer:No sound on a Satellite P100-324 using Win 7 64bit


Satellite P100-324 belongs to the PSPA6E series.
The Toshiba European driver page says that Realtek sound driver should be compatible.
But the Realtek sound driver on Toshiba page is released for Win 7 32bit and not for 64bit.

I recommend checking the driver on the Realtek page. There you should find the right one.

You can also check the Dev ID and could search in the internet for the compatible driver.
Here is a How TO doc:

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My C660-23M arrived with GPU drivers which weren't working.
This meant I couldn't run Java applications for example Minecraft, as it would crash and give me the EXCEPTION_ACCESS_VIOLATION error in the file "aticfx32.dll" or "aticfx64.dll".

My graphics card is Intel HD Graphics 3000 and I did some troubleshooting on Intel's website, which said that my driver had errors, but even though it is an Intel driver, they couldn't supply me with another one, and I had to contact Toshiba for it.

I went on the Support section of Toshiba's website and downloaded the correct Intel Display driver for my model (I couldn't find GPU anywhere), which installed correctly, but I still cannot run Java applications and now Photoshop is saying that it encountered problems with the GPU driver.

Does anyone know where I can find the GPU driver for my system?
Again: Windows 7 (x64) Toshiba C660-23M


Answer:Satellite C660-23M: Need Win 7 64bit GPU drivers


On the Toshiba European driver page you can find the display drivers for Win XP and Win 7 32bit and 64bit.

<img src='' border='0' width='550px'/>

Available version number is

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Hello there.

I have Toshiba Satelite a210-16f. I install Windows 7 64bit but have not drivers...

How can I get the drivers for Windows 7 64bit?

Answer:Satellite A210-16f: No divers for Win 7 64bit


You could use drivers released for other notebook series which support Win 7.
The LAN, WLan, BT, sound driver, touchpad driver are model independent and should work on you A210 too.

Furthermore I recommend installing VAP (value added package) and Flash Card Support Utility for Win 7. You can find it in Satellite L500 for example.

I installed Win 7 on my A210 and everything work properly.

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I have just upgraded my laptop to Windows 7 Ultimate x64, and also upgraded my ram to 4GB(2x2GB)

Windows is seeing all 4GB but says only 3GB is usable, as this is a 64bit version of Windows should it not be able to use all of the 4GB?

Any Help Appreciated


Laptop Specs

Intel Core2Duo T7200 2.0GHz
4GB 677MHz DDR2 Ram
ATI Radeon Mobility X1600
120GB HD

Answer:Satellite Pro A100-830 - Can only use 3GB RAM on Windows 7 64bit


Have you already checked the BIOS? How much RAM does the BIOS show?
And what type of modules have you installed exactly?

Normally it should be possible to use full 4GB of RAM on a 64bit OS because your notebook does also support 4GB.

Maybe you should also try to update the chipset driver. You can find it on the Toshiba website.

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Now I have 64 bit WXP running on my Satellite C855-1GN.
Could any one find a link for the wireless, chipset and audio if possible?

Many thanks

Answer:Need some 64bit WXP drivers for my Satellite C855-1GN

As far as I know Toshiba has never supported WXP 64bit. With other words I think Toshiba has never installed this version on any notebook model. As you also know WXP is history and not even Microsoft offer some support for it so it will be very problematic to find some drivers for it, especially chipset.

Just for info: your notebook has Realtek RTL8723AE WLAN card inside.
Have you tried to install Win7 64bit WLAN driver? Check it on

Chipset is ?Mobile Intel HM70 Express Chipset? so check if you can find something on Intel download section.

It is very problematic with new notebook models and old operating systems.

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i have win7 32bit on my Satellite Pro S300-121.
I have 4gb of ram installed.
Should i install the 64bit version or will i not notice any difference in speed?

I know i have to do a clean install but is it worth it for the S300-121 any pros and cons either way, your thoughts

Answer:Satellite Pro S300-121: Win 7 64bit installation: yes or no

Your notebook has been equipped with 4GB RAM.
But Win 32bit can handle only 3.2GB. So this might be a main reason in order to switch to the Win 7 64bit OS because the 64bit would recognize the full 4GB RAM.
But if you use some programs and software which is compatible only with 32bit system, then I would recommend staying with Win 7 32bit OS.
But newer software can be installed on 32bit and 64bit systems?

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Hi all,

I have a new L750 and have completed all the updates etc.

However, IE9 only shows the 32 bit option in programs - the 64 bit version is missing.

I've uninstalled IE9 to revert to IE8 and then re-installed to no avail, I've also downloaded and installed the hotfix to overcome and update issues - again to no avail.

I have a number of computers in the house - a Samsung laptop, Acer laptop, self built PC runnning Windows 7 ultimate and an Acer Desktop.

All run Windows 7 64 bit and all have the two IE9 versions available. Only this laptop is affected. It's as though it thinks it's a 32 bit operating system |(which i isn't!)

Any ideas out there??

Answer:Re: Satellite L750 - missing IE9 64bit

please go to "Start" -> "Control Panel" -> "System - system" here you can see, what you have for a operating system 32 bit or 64 bit.

You can download the Internet Explorer 9 64 bit from the official Microsoft homepage,

here is the link

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does anyone know if my A200-18m will take vista 64bit.. Was thinking of getting 4 gb ram but want it all reconised. help ?

Answer:Will Satellite A200-18m take the Vista 64bit ?

You should be able to install the Windows Vista 64bit on this notebook.
But there is another problem.

Fact is that Toshiba does not support the Vista 64bit drivers at this time and therefore you will not find any Toshiba 64bit drivers for your system.

In such case you will have to use the drivers from single chip manufacturer?s sites.

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New Satellite L750 preloaded with windows 7.

In setup process was asked to choose 32 bit or 64 bit operating system.
Chose 32bit and I am having second thoughts.

Will I notice the difference? Can I change to 64 bit and how?


Answer:Satellite L750 - Can I change to Win 7 64bit and how?

>In setup process was asked to choose 32 bit or 64 bit operating system.

Start the Recover process once again!
Power up the unit, press F8 and choose Repair my Computer.
Then new window will open and there you can choose HDD recovery.
Usually you should be asked once again what version you want to use.

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